Pelco Computer Drive C2616M (6 User Manual

Hard Disk Drive  
Replacement Instructions  
C2616M (6/06)  
Introduction  
This manual provides instructions for replacing the primary master or secondary slave hard disk drive in a DX4000 Series  
DVR (digital video recorder).  
PARTS AND TOOLS  
NOTE: This replacement kit includes a Pelco-certified hard disk drive (160 GB or 250 GB). Using any other hard disk drive  
with the DX4000 voids the manufacturer's warranty for the DX4000.  
Before proceeding, make sure that your replacement kit contains the following parts:  
Description  
QTY  
Pelco-certified hard disk drive, either 160 GB or 250 GB  
ESD disposable wrist strap  
1
1
To install the replacement drive, you will also need the following tools:  
Phillips screwdriver  
Small container to store screws (optional)  
C2616M (6/06)  
3
   
Getting Started  
1. Familiarize yourself with the instructions throughout this manual.  
2. Check that you have all the necessary parts and tools. Refer to Parts and Tools on page 3.  
3. If possible, back up all essential video before you install a new hard disk drive. If your unit contains two hard disk  
drives, back up all essential video on the unaffected drive as well.  
4. Shut down the DX4000 DVR unit. Refer to the DX400 installation or operation manuals for instructions on shutting  
down the unit.  
5. Unplug the power cord from the wall socket and then from the rear of the DVR.  
WARNING: For safety reasons, you must remove the power cord because current continues to flow through the  
DX4000 even when the unit is off. Remove the power cord from the wall socket first and then from the rear of the  
DVR. It is critical that the unit be unplugged for your safety.  
Figure 1. Removing the Power Cord  
6. Ensure that the DX4000 DVR and all of its components are protected from electrostatic discharge (ESD). Before  
handling any electronic components, you should take steps to ground yourself properly so that any built-up static  
electric charges are dissipated away from the unit. The most effective method for combating ESD is to use a properly  
grounded wrist strap (refer to Figure 2). These wrist straps are designed to be plugged into specially-designed mats.  
4
C2616M (6/06)  
   
Figure 2. ESD Protection  
A disposable ESD wrist strap (refer to Figure 3) is included with this kit. Attach the copper end of this wrist strap to  
any unpainted surface of an appliance that is grounded. An appliance is considered grounded if it can direct ESD to  
the earth usually through its power cable. An appliance that is plugged into an electrical outlet is considered  
grounded. The DX4000 is not considered grounded when it is unplugged. As an alternative, you can discharge built-  
up static by periodically touching an unpainted section of an appliance.  
COPPER END  
Figure 3. Disposable Wrist Strap for ESD Protection  
7. Never replace a hard disk with a formatted hard disk. Use only a Pelco-certified hard disk drive (160 GB or 250 GB).  
Using any other hard disk drive with the DX4000 voids the manufacturer's warranty for the unit.  
C2616M (6/06)  
5
   
Preparing the Unit to Install the Drive  
WARNING: The chassis assembly includes parts with sharp edges. To avoid injury, use caution  
when handling the DX4000 chassis or components.  
1. Turn off power to the DX4000, and then remove the power cord from the unit.  
2. Remove the top cover of the DVR (refer to Figure 4).  
a. Remove all nine screws from the DVR — three screws on each side and three on the top. Set aside the screws.  
REMOVE  
SCREWS  
REMOVE  
SCREWS  
Figure 4. Removing the Screws  
b. Slide the top cover back and lift it up.  
Figure 5. Removing the Top Cover  
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C2616M (6/06)  
     
Replacing the Hard Disk  
Install only blank hard disk drives received from the Pelco factory. Do not install a replacement hard disk drive that is  
already formatted. Hard disk drives that are already formatted can cause errors on the DX4000.  
WARNING: Any video on the hard disk drive will be lost when the drive is replaced. If possible,  
back up important video recordings before you replace a hard disk drive.  
1. Locate the hard disk drive in the front of the DVR (refer to Figure 6). In a two-drive unit, the primary (master) and  
secondary (slave) hard disk drives are stacked on top of each other.  
Figure 6. Locating the Hard Disk Drives  
2. Remove the hard disk drive:  
a. Disconnect the power and data cables from the hard disk drive or drives.  
b. Remove the screws that secure the brackets to the chassis floor. (Refer to Figure 6.)  
c. Remove the nut screws that secure the damaged hard disk drive to the brackets. (Refer to Figure 6.) It is not  
necessary to remove both hard disk drives if you are replacing only one of them.  
d. Set aside the screws to reattach the replacement drive.  
C2616M (6/06)  
7
         
3. Verify that the jumper on the replacement hard disk drive is set correctly as either Master or Slave. The Master hard  
disk drive requires a jumper; the Slave hard disk drive does not.  
Figure 7. Jumper Placement on Master Hard Disk Drive  
4. Replace the hard disk drives.  
Primary HDD-Jumper setting to Master. For the secondary drive, set the Secondary HDD-Jumper setting to  
Slave.  
b. Attach the brackets to the hard disk drives with the nut screws that you removed in step 2c. If you are replacing  
the bottom drive of a two-drive model, be sure to set the unaffected hard disk drive in its original position on  
top of the replacement drive, and then secure it in place with the brackets.  
c. Set the hard disk drives in the chassis, and then attach the brackets to the chassis with the screws that you  
removed in step 2b.  
d. Use the correct IDE channel and insert an IDE cable into the drive. The connector labeled Main Board attaches  
to the motherboard. The other connectors labeled Master HDD and Slave HDD attach to the hard disk drives.  
For the primary hard disk drive, use Master HDD. For the secondary hard disk drive, use Slave HDD.  
e. Insert a power cable into each drive.  
5. Secure the wires with tie-wraps, if available.  
8
C2616M (6/06)  
 
Reassembling the Unit  
1. Replace the lid, and use the original screws to secure the lid in place.  
2. Reconnect the power cord.  
3. Restart the DX4000, and then follow the prompts to format the replacement hard disk drive.  
Formatting the New Hard Disk Drive  
WARNING: Do not turn off the unit while formatting a hard disk drive. Loss of power while formatting a hard disk  
drive can cause fatal errors.  
The first time you start the DX4000 with a replacement hard disk drive, you will be prompted to format the drive. If you do  
not format the hard disk drive, the DX4000 cannot recognize it. Formatting a hard disk drive can take several minutes.  
While you are formatting a hard disk drive, you cannot change other menu settings.  
To format a hard disk drive  
1. Turn on the DX4000 to display the Checking Hard Disk Drives message. The default response to question is No. If you  
are replacing two hard disk drives, the message appears a second time after the first hard disk drive is formatted.  
Figure 8. Format Hard Disk Drive Message  
2. Press the Play button on the front panel of the unit to change the response to Yes. Press the Reverse Play button to  
change the response back to No. Repeat this step for each hard disk drive that is being replaced.  
Figure 9. Front Panel Control Buttons  
C2616M (6/06)  
9
       
After the hard disk drives are formatted, the Login screen appears with the Administrator user ID.  
Figure 10. Login Screen  
3. Enter a password for the administrator, and then press the Enter button.  
The DX4000 is now ready again. Formatting a hard disk drive does not modify any settings for the DX4000; it merely  
prepares the hard disk drive to store video.  
10  
C2616M (6/06)  
 
PRODUCT WARRANTY AND RETURN INFORMATION  
WARRANTY  
Pelco will repair or replace, without charge, any merchandise proved defective  
in material or workmanship for a period of one year after the date of  
shipment.  
If  
a
warranty repair is required, the Dealer must contact Pelco at  
(800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number  
(RA), and provide the following information:  
Exceptions to this warranty are as noted below:  
1. Model and serial number  
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number  
3. Details of the defect or problem  
Five years on FT/FR8000 Series fiber optic products.  
Three years on Genex® Series products (multiplexers, server, and key-  
board).  
If there is a dispute regarding the warranty of a product which does not fall  
under the warranty conditions stated above, please include a written explana-  
tion with the product when returned.  
Three years on Camclosure® and fixed camera models, except the  
CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and  
MC3651H-2X camera models, which have a five-year warranty.  
Method of return shipment shall be the same or equal to the method by which  
the item was received by Pelco.  
Three years on PMCL 200/300/400 Series LCD monitors.  
Two years on standard motorized or fixed focal length lenses.  
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/  
DF8 Series fixed dome products.  
RETURNS  
In order to expedite parts returned to the factory for repair or credit, please  
call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization  
number (CA number if returned for credit, and RA number if returned for  
repair).  
Two years on Spectra®, Esprit®, ExSite, and PS20 scanners, including  
when used in continuous motion applications.  
Two years on Esprit® and WW5700 Series window wiper (excluding wiper  
blades).  
Two years (except lamp and color wheel) on Digital Light Processing (DLP®  
displays. The lamp and color wheel will be covered for a period of 90 days.  
The air filter is not covered under warranty.  
All merchandise returned for credit may be subject to a 20% restocking and  
refurbishing charge.  
)
Goods returned for repair or credit should be clearly identified with the assigned  
CA or RA number and freight should be prepaid. Ship to the appropriate address  
below.  
Eighteen months on DX Series digital video recorders, NVR300 Series net-  
work video recorders, EnduraSeries distributed network-based video  
products, and TW3000 Series twisted pair transmission products.  
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico,  
send goods to:  
One year (except video heads) on video cassette recorders (VCRs). Video  
heads will be covered for a period of six months.  
Service Department  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699  
Six months on all pan and tilts, scanners or preset lenses used in continu-  
ous motion applications (that is, preset scan, tour and auto scan modes).  
Pelco will warrant all replacement parts and repairs for 90 days from the date  
of Pelco shipment. All goods requiring warranty repair shall be sent freight  
prepaid to Pelco, Clovis, California. Repairs made necessary by reason of mis-  
use, alteration, normal wear, or accident are not covered under this warranty.  
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico  
and are instructed to return goods to the USA, you may do one of the following:  
If the goods are to be sent by a COURIER SERVICE, send the goods to:  
Pelco assumes no risk and shall be subject to no liability for damages or loss  
resulting from the specific use or application made of the Products. Pelco’s lia-  
bility for any claim, whether based on breach of contract, negligence, infringe-  
ment of any rights of any party or product liability, relating to the Products  
shall not exceed the price paid by the Dealer to Pelco for such Products. In no  
event will Pelco be liable for any special, incidental or consequential damages  
(including loss of use, loss of profit and claims of third parties) however  
caused, whether by the negligence of Pelco or otherwise.  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699 USA  
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:  
Pelco c/o Expeditors  
473 Eccles Avenue  
South San Francisco, CA 94080 USA  
Phone: 650-737-1700  
Fax: 650-737-0933  
The above warranty provides the Dealer with specific legal rights. The Dealer  
may also have additional rights, which are subject to variation from state to  
state.  
The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.  
REVISION HISTORY  
Manual #  
Date  
Comments  
C2616M  
6/06  
Original version.  
Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco.  
Endura and ExSite are trademarks of Pelco.  
©Copyright 2006, Pelco. All rights reserved.  
DLP is a registered trademark of Texas Instruments, Inc.  
Worldwide Headquarters  
3500 Pelco Way  
Clovis, California 93612 USA  
USA & Canada  
Tel: 800/289-9100  
Fax: 800/289-9150  
International  
Tel: 1-559/292-1981  
Fax: 1-559/348-1120  
ISO9001  
United States Canada United Kingdom The Netherlands Singapore Spain Scandinavia France Middle East  
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