Motorola MOTORAZR VE20 User Manual

User Guide  
MOTORAZRTM VE20  
www.sprint.com  
© 2008 Sprint. Sprint and the logo are trademarks of Sprint. Other  
marks are the property of their respective owners.  
6/30/08  
Displaying Your Phone Number . . . . . . . . . . . . . 22  
Making and Answering Calls. . . . . . . . . . . . . . . . 22  
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
2B. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Table of Contents  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . i  
Your Phone’s Menu . . . . . . . . . . . . . . . . . . . ii  
Section 1: Getting Started . . . . . . . . . . . . . 1  
1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . 2  
Sound Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . 40  
Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
TTY Use With Sprint Service . . . . . . . . . . . . . . . . 43  
Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . 44  
Updating Phone Software. . . . . . . . . . . . . . . . . . . 47  
2C. Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . 2  
Activating Your Phone . . . . . . . . . . . . . . . . . . . . . . . 4  
Setting Up Your Voicemail. . . . . . . . . . . . . . . . . . . . 5  
Sprint Account Passwords . . . . . . . . . . . . . . . . . . . 5  
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Section 2: Your Phone. . . . . . . . . . . . . . . . . 9  
2A. Phone Basics . . . . . . . . . . . . . . . . . . . . . . . 10  
Accessing the Security Menu . . . . . . . . . . . . . . . 49  
Using Your Phone’s Lock Feature . . . . . . . . . . . . 49  
Using Special Numbers . . . . . . . . . . . . . . . . . . . . 50  
Limiting the Use of Your Phone. . . . . . . . . . . . . . 51  
Erasing Phone Content. . . . . . . . . . . . . . . . . . . . . 52  
Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . 53  
Security Features for Sprint Power Vision . . . . . 53  
Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Viewing the Display Screen . . . . . . . . . . . . . . . . . 12  
Features of Your Phone . . . . . . . . . . . . . . . . . . . . . 14  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Turning Your Phone On and Off. . . . . . . . . . . . . . 15  
Using Your Phone’s Battery and Charger. . . . . . 16  
Navigating Through the Menus . . . . . . . . . . . . . . 20  
Viewing Memory Status. . . . . . . . . . . . . . . . . . . . . 67  
Dialing Sprint Services. . . . . . . . . . . . . . . . . . . . . . 67  
Wireless Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
2G. Calendar and Tools . . . . . . . . . . . . . . . . . . 70  
2D. Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Understanding Roaming . . . . . . . . . . . . . . . . . . . 54  
Setting Your Phone’s Roam Mode. . . . . . . . . . . 55  
Using Call Guard. . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Using Data Roam Guard . . . . . . . . . . . . . . . . . . . . 57  
2E. History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Using Your Phone’s Calendar . . . . . . . . . . . . . . . 70  
Using Your Phone’s Alarm Clock . . . . . . . . . . . . 72  
Using the Calculator. . . . . . . . . . . . . . . . . . . . . . . . 73  
Using the Tip Calculator . . . . . . . . . . . . . . . . . . . . 73  
Using the World Clock. . . . . . . . . . . . . . . . . . . . . . 73  
Using the Stopwatch . . . . . . . . . . . . . . . . . . . . . . . 74  
Using the Currency Converter . . . . . . . . . . . . . . . 74  
Using the Unit Converter . . . . . . . . . . . . . . . . . . . . 74  
Using the Notepad . . . . . . . . . . . . . . . . . . . . . . . . . 75  
2H. Voice Services . . . . . . . . . . . . . . . . . . . . . . . 76  
Viewing History . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
History Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Making a Phone Call From History. . . . . . . . . . . 59  
Saving a Phone Number From History . . . . . . . 60  
Prepending a Phone Number From History. . . 60  
Erasing History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
2F. Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Adding a New Contacts Entry. . . . . . . . . . . . . . . 62  
Finding Contacts Entries . . . . . . . . . . . . . . . . . . . 63  
Contacts Entry Options. . . . . . . . . . . . . . . . . . . . . 64  
Adding a Phone Number to a Contacts Entry . 65  
Editing a Contacts Entry’s Phone Number . . . . 65  
Assigning Speed Dial Numbers. . . . . . . . . . . . . 66  
Editing a Contacts Entry. . . . . . . . . . . . . . . . . . . . 66  
Selecting a Ringer Type for an Entry . . . . . . . . . . 67  
Using Automatic Speech Recognition (ASR) . . 76  
Setting Up ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78  
Working With ASR . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Managing Voice Memos . . . . . . . . . . . . . . . . . . . . 82  
2I. microSD Card . . . . . . . . . . . . . . . . . . . . . . 84  
Using Your Phone’s microSD Card  
and Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Using Call Forwarding. . . . . . . . . . . . . . . . . . . . . 123  
2J. Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
3B. Sprint Power Vision . . . . . . . . . . . . . . . . . 124  
Taking Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Recording Videos . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Storing Pictures and Videos . . . . . . . . . . . . . . . . . 96  
Sending Sprint Picture Mail. . . . . . . . . . . . . . . . . . 99  
Managing Sprint Picture Mail . . . . . . . . . . . . . . . 101  
2K. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
Sprint Power Vision Applications. . . . . . . . . . . . 124  
Getting Started With Sprint Power Vision. . . . . 125  
Accessing Messaging. . . . . . . . . . . . . . . . . . . . . 129  
Downloading Content . . . . . . . . . . . . . . . . . . . . . 132  
Exploring the Web . . . . . . . . . . . . . . . . . . . . . . . . 135  
On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138  
Phone as Modem. . . . . . . . . . . . . . . . . . . . . . . . . 140  
Sprint Power Vision FAQs. . . . . . . . . . . . . . . . . . 141  
3C. Entertainment: TV and Music . . . . . . . . 143  
Turning Bluetooth On and Off. . . . . . . . . . . . . . . 105  
Using the Bluetooth Settings Menu. . . . . . . . . . 106  
Bluetooth Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Pairing Bluetooth Devices . . . . . . . . . . . . . . . . . . 108  
Transferring Files Between Your Phone and  
TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143  
Music – Sprint Music Store . . . . . . . . . . . . . . . . 146  
Streaming Music . . . . . . . . . . . . . . . . . . . . . . . . . 151  
Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Section 3: Sprint Service . . . . . . . . . . . . 111  
3A. Sprint Service Features: The Basics . . 112  
Section 4: Safety and Warranty  
Information . . . . . . . . . . . . . . . . . . . . . . . . 153  
4A. Important Safety Information . . . . . . . . . 154  
Using Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . 112  
Using SMS Text Messaging . . . . . . . . . . . . . . . . 118  
Using SMS Voice Messaging. . . . . . . . . . . . . . . 120  
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . 121  
Responding to Call Waiting . . . . . . . . . . . . . . . . 121  
Making a Three-Way Call . . . . . . . . . . . . . . . . . . 122  
General Precautions . . . . . . . . . . . . . . . . . . . . . . 154  
Maintaining Safe Use of and Access  
to Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 155  
Using Your Phone With a Hearing  
Aid Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156  
Caring for the Environment by Recycling . . . . 158  
Caring for the Battery . . . . . . . . . . . . . . . . . . . . . 158  
Radio Frequency (RF) Energy. . . . . . . . . . . . . . 159  
Product Registration . . . . . . . . . . . . . . . . . . . . . . . 161  
Owner’s Record. . . . . . . . . . . . . . . . . . . . . . . . . . . 161  
User Guide Proprietary Notice. . . . . . . . . . . . . . 162  
4B. Manufacturer’s Warranty . . . . . . . . . . . . 163  
Manufacturer’s Warranty. . . . . . . . . . . . . . . . . . . 163  
Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . 167  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169  
Because of updates in phone software, this  
printed guide may not be the most current  
version for your phone. Visit www.sprint.com  
and log on to My Sprint Wireless to access  
the most recent version of the user guide.  
User  
Guide  
Note  
Introduction  
This User Guide introduces you to Sprint® service and all  
the features of your new phone. It’s divided into four  
sections:  
Please refer to the Important Safety  
Information section on page 154 to learn  
about information that will help you safely use  
your phone. Failure to read and follow the  
Important Safety Information in this phone  
guide may result in serious bodily injury,  
death, or property damage.  
WARNING  
Section 1: Getting Started  
Section 2: Using Your Phone  
Section 3: Sprint Service Features  
Section 4: Safety and Warranty Information  
Throughout this guide, you’ll find tips that highlight  
special shortcuts and timely reminders to help you  
make the most of your new phone and service. The  
Table of Contents and Index will also help you quickly  
locate specific information.  
You’ll get the most out of your phone if you read each  
section. However, if you’d like to get right to a specific  
feature, simply locate that section in the Table of  
Contents and go directly to that page. Follow the  
instructions in that section, and you’ll be ready to use  
your phone in no time.  
i
 
1: Application Manager  
2: Games  
Your Phone’s Menu  
1: Get New  
2: Manage My Stuff  
The following table outlines your phone’s menu  
structure. For more information about using your  
phone’s menus, see “Navigating Through the Menus”  
on page 20.  
3: 5th Grader Demo 4: Monopoly Here & Now  
Demo  
5: Wheel of Fortune  
Deluxe  
3: Themes  
1: Get New  
3: Sprint Ahead  
2: Manage My Stuff  
4: Moto  
Web  
History  
4: Ringers  
1: Recent History  
2: Missed Calls  
3: Incoming Calls  
4: Outgoing Calls  
Navigation  
On Demand  
Missed Alerts  
Entertainment  
My Stuff  
1: Get New  
2: Manage My Stuff  
2: Manage My Stuff  
5: Screen Savers  
1: Get New  
3: Screen Saver  
Preview  
6: Applications  
1: Get New  
3: Live Search  
5: Pandora-Trial  
2: Manage My Stuff  
4: NASCAR Sprint Cup Mobile  
7: Call Tones  
ii  
   
9: Settings  
1: Notification  
Messaging  
1: Send Message  
1: Msg and Icon  
2: New Message  
1: On  
2: Icon Only  
2: Off  
1: Text Message  
3: Voice SMS  
5: IM  
2: Picture Mail  
4: Email  
2: Text Messaging  
3: Text Messaging  
1: Inbox  
2: Outbox  
3: Sent Folder  
5: Send Message  
4: Drafts Folder  
1: Auto-Delete  
3: Add Signature  
5: Preset Messages  
2: Callback Number  
4: Continue Drafts  
3: Picture Mail  
4: Voice SMS  
1: Inbox  
2: Sent Mail  
3: Saved Mail  
5: Send Message  
4: Pending Messages  
1: Speaker Phone  
3: From Name  
2: Connect  
5: Picture Mail  
4: Voice SMS  
1: Inbox  
3: Send Message  
2: Outbox  
Get Stuff  
Pictures  
5: Email  
1: Camera  
6: IM  
Press the right softkey to view the following options:  
7: Chat & Dating  
8: Voicemail  
1: Call Voicemail  
1: Self Timer  
1: Off  
3: 10 Seconds  
2: 5 Seconds  
4: 15 Seconds  
iii  
2: Fun Tools  
1: Color Effect  
3: Settings  
4: My Albums  
2: Apply Fun Frame  
1: In Phone  
3: Online Albums  
2: Memory Card  
5: Print  
1: Brightness  
3: Multiple Shots  
5: Quality  
2: White Balance  
4: Resolution  
6: Sounds  
6: Account Info  
7: Settings  
7: Icons Display  
2: Camcorder  
Press the right softkey to view the following options:  
1: Auto-Save to...  
3: Status Bar  
2: Location  
1: Self Timer  
Contacts  
1: Off  
3: 10 Seconds  
2: 5 Seconds  
4: 15 Seconds  
Settings/Tools  
1: Settings  
2: Color Effect  
3: Settings  
1: Display  
1: Main Display  
3: Assign Keys  
5: Font Size  
2: External Display  
4: Incoming Calls  
6: Language  
1: Brightness  
3: Video Mode  
5: Cue Sound  
2: White Balance  
4: Resolution  
6: Icons Display  
2: Sounds  
3: Picture Mail  
1: Volume  
3: Alerts  
5: Voice Guide  
2: Ringer Type  
4: Keytones  
6: Vibrate Pattern  
1: Inbox  
3: Saved Mail  
5: Send Message  
2: Sent Mail  
4: Pending Messages  
iv  
3: Bluetooth  
9: Airplane Mode  
1: Bluetooth Power 2: Rename Motorola VE20  
3: Set Discoverable 4: Set Exchange Folder  
5: Set Voice Priority 6: Trusted Devices  
1: Off  
3: On at Power Up  
2: On  
10: Browser  
1: Bookmarks  
4: Messaging  
2: Edit Homepage  
1: Notification  
3: Text Messaging  
5: Picture Mail  
2: New Message  
4: Voice SMS  
11: Call Setup  
1: Auto Answer  
3: Call Answer  
5: Incoming Calls  
2: Abbreviated Dialing  
4: Contacts Match  
6: Auto Redial  
5: KeyGuard  
1: Off  
2: On Phone Close  
4: 30 sec  
12: Data Services  
3: 10 sec  
5: 50 sec  
1: Data Services  
3: Update Profile  
2: Net Guard  
6: Text Entry  
1: Auto Space  
2: Word Completion  
13: Headset Mode  
1: Normal  
2: Discreet  
2: Off  
7: Phone Info  
1: My Phone Number 2: Icon Glossary  
3: Version  
5: Update Software  
7: My Account  
14: Location  
1: On  
4: Advanced  
6: Update PRL  
15: Restrict Access  
8: Accessibility  
16: Roaming  
1: TTY  
3: Font Size  
5: Vibrate Pattern  
2: Hearing Aid  
4: Voice Services  
1: Set Mode  
3: Data Roam Guard  
2: Call Guard  
17: Security  
v
18: Wireless Backup  
2: Tools  
1: Alarm  
12: Tip Calculator  
13: Stop Watch  
14: Currency Converter  
15: Unit Converter  
1: Add New Alarm  
2: Bluetooth  
1: Area  
2: Energy  
4: Length  
6: Power  
8: Temperature  
3: Force  
5: Mass  
7: Speed  
9: Volume  
1: Add New Devices  
3: Send Files  
5: Send Business Card 6: Print Pictures  
7: Trusted Devices  
3: Music Transfer  
4: Calculator  
2: Connect to Hands Free  
4: Send Contacts  
8: Bluetooth Power  
5: Calendar  
6: File Manager  
7: Notepad  
1: Add New Note  
8: World Clock  
9: Update Phone  
1: Update Firmware  
10: Voice Memo  
2: Update PRL  
11: Voice Recognition  
vi  
Section 1  
Getting Started  
 
Section 1A  
Setting Up Your Phone  
1. Install the battery:  
Remove the battery door:  
Setting Up Service  
Press the release button and slide the door  
toward the bottom of the phone.  
Setting Up Your Phone (page 2)  
Activating Your Phone (page 4)  
Setting Up Your Voicemail (page 5)  
Sprint Account Passwords (page 5)  
Getting Help (page 6)  
Setting up service on your new phone is quick and easy. This  
section walks you through the necessary steps to  
unlock your phone, set up your voicemail, establish  
passwords, and contact Sprint for assistance with your  
Sprint service.  
Lift the door off.  
2
Section 1A. Setting Up Service  
     
Insert the bottom of the battery into the battery  
area:  
If your phone is not yet activated, or if it is locked,  
see “Activating Your Phone” on page 4 for more  
information.  
3. Make your first call.  
Use your keypad to enter a phone number.  
Press N.  
Your phone’s battery should have enough charge for  
your phone to turn on and find a signal, set up your  
voicemail, and make a call. You should fully charge  
your battery as soon as possible. See “Charging the  
Battery” on page 19 for details.  
Note  
Insert the battery into the opening, making  
sure the connectors align. Gently press down  
to secure the battery.  
Place the battery door over the battery opening  
and slide it upward until it locks into place.  
2. Press Oto turn the phone on.  
Your phone will turn on, search for Sprint service,  
and enter standby mode.  
Section 1A. Setting Up Service  
3
If you are having difficulty with activation, contact  
Sprint Customer Service by dialing 1-888-211-4727  
from any other phone.  
Tip  
Activating Your Phone  
If you purchased your phone at a Sprint Store, your phone  
should be activated and ready to use.  
If you received your phone in the mail and it is for a new Sprint  
account or a new line of service, it is designed to activate  
automatically. To confirm your activation, make a  
phone call.  
If you received your phone in the mail and you are activating a  
new phone for an existing number on your account, you will  
need to contact Sprint Customer Service to activate  
your new phone. There are two activation options:  
From your computer’s web browser, go to  
www.sprint.com/activate and complete the onscreen  
instructions to activate your phone.  
Dial 1-888-211-4727 from another phone to contact  
Sprint Customer Service to complete the phone  
activation.  
When you have finished, make a phone call to confirm  
your activation.  
Do not press Owhile the phone is being activated.  
Pressing Ocancels the activation process.  
Tip  
4
Section 1A. Setting Up Service  
   
Voicemail Passcode  
Note  
Setting Up Your Voicemail  
If you are concerned about unauthorized access to  
your voicemail account, Sprint recommends that you  
enable your voicemail passcode. (Do not activate  
One-Touch Message Access.)  
All unanswered calls to your phone are automatically  
transferred to your voicemail, even if your phone is in  
use or turned off. Therefore, Sprint recommends that  
you set up your voicemail and personal greeting as  
soon as your phone is activated.  
For more information about using your voicemail, see  
“Using Voicemail” on page 112.  
To set up your voicemail:  
Sprint Account Passwords  
1. From standby mode, press and hold 1.  
2. Follow the system prompts to:  
Create your passcode.  
As a Sprint customer, you enjoy unlimited access to  
your personal account information, your voicemail  
account, and your data Sprint Power Vision® account.  
To ensure that no one else has access to your  
information, you need to create passwords to protect  
your privacy.  
Record your name announcement.  
Record your greeting.  
Choose whether or not to activate One-Touch  
Message Access (a feature that lets you access  
messages simply by pressing and holding 1,  
bypassing the need for you to enter your  
passcode).  
Account Username and Password  
If you are the account owner, you create an account  
username and password when you sign on to  
www.sprint.com. (Click Need to register for access? to get  
started.) If you are not the account owner (if someone  
Section 1A. Setting Up Service  
5
       
else receives the bill for your Sprint service), you can  
get a sub-account password at www.sprint.com.  
Getting Help  
Voicemail Password  
Managing Your Account  
You’ll create your voicemail password (or passcode)  
when you set up your voicemail. See “Setting Up Your  
Voicemail” on page 5 for more information on your  
voicemail password.  
Online: www.sprint.com  
Access your account information.  
Check your minutes used (depending on your Sprint  
service plan).  
Sprint Power Vision Password  
View and pay your bill.  
With your Sprint Power Vision phone, you may elect to  
set up an optional Sprint Power Vision password to  
control access and authorize Premium Service  
purchases.  
Make your life easier by enrolling in Sprint online  
billing and automatic payment.  
Purchase accessories.  
Shop for the latest phones.  
For additional information, or to change your  
passwords, sign on to www.sprint.com or call Sprint  
Customer Service at 1-888-211-4727.  
View other Sprint service plans and options.  
Learn more about Sprint Power Vision and other  
great products like games, ringers, screen savers,  
and more.  
6
Section 1A. Setting Up Service  
     
From Your Sprint Phone  
Sprint Operator Services  
Press * 4 Nto check minute usage and  
account balance.  
Sprint Operator Services provides assistance when you  
place collect calls or when you place calls billed to a  
local telephone calling card or third party.  
Press * 3 Nto make a payment.  
Press * 2 Nto access a summary of your  
Sprint service plan or get answers to other questions.  
Press 0N.  
For more information or to see the latest in products  
and services, visit us online at www.sprint.com.  
From Any Other Phone  
Sprint Customer Service: 1-888-211-4727.  
Business Customer Service: 1-800-927-2199.  
Sprint 411  
Sprint 411 gives you access to a variety of services and  
information, including residential, business, and  
government listings; movie listings or showtimes;  
driving directions, restaurant reservations, and major  
local event information. You can get up to three pieces  
of information per call, and the operator can  
automatically connect your call at no additional charge.  
There is a per-call charge to use Sprint 411, and you  
will be billed for airtime.  
Press 411N.  
Section 1A. Setting Up Service  
7
   
Section 2  
Your Phone  
 
Section 2A  
Your Phone  
1. Camera Lens  
Phone Basics  
2. Volume  
Button  
7. Camera Button  
Viewing the Display Screen (page 12)  
Features of Your Phone (page 14)  
Accessories (page 15)  
3. Smart Key  
6. External Display  
Screen  
5. Touch-Sensitive  
Buttons  
4. Power and  
Data  
Connector  
Turning Your Phone On and Off (page 15)  
Using Your Phone’s Battery and Charger (page 16)  
Navigating Through the Menus (page 20)  
Displaying Your Phone Number (page 22)  
Making and Answering Calls (page 22)  
Entering Text (page 29)  
8. Left Softkey  
16. Right Softkey  
Your phone is packed with features that simplify your life and  
expand your ability to stay connected to the people and  
information that are important to you. This section will guide  
you through the basic functions and calling features of  
your phone.  
9. Navigation Keys  
10. Speaker Key  
11. Menu/OK Key  
15. Back Key  
14. Power/End Key  
12.Talk Key  
13. Headset Jack  
10  
Section 2A. Phone Basics  
       
functions without opening the phone. The buttons  
that appear change depending on how you are  
using your phone. When your phone is in standby  
mode, pressing these buttons lets you access the  
Music Player, or Text In-box. If you are using the  
Music Player, additional touch-sensitive buttons  
allow you to play music and videos, pause, fast-  
forward, rewind, go to next, repeat, change  
channels, and stop.  
Key Functions  
1. Camera Lens lets you capture clear pictures and  
videos.  
2. Volume Button allows you to adjust the ringer  
volume in standby mode (with the phone open) or  
adjust the voice volume during a call. You can use  
the volume key to scroll up or down the different  
menu options. To mute the ringer during an  
incoming call, press the volume key up or down.  
6. External Display Screen provides all the information  
you need to operate your phone, such as  
incoming call notification, Contacts, date and time,  
signal coverage, battery strength, Bluetooth  
Connection status, and much more when your  
phone is closed.  
3. Smart Key The smart key has multiple functions.  
When navigating the menu on the external display  
with the phone closed, use the smart key to select  
a menu item. Push and hold the smart key to  
enable or disable the KeyGuard when the phone is  
closed. When the phone is open, push and hold  
the smart key to launch Automatic Speech  
Recognition.  
7. Camera Button allows you to activate the phone’s  
built-in camera.  
To prevent these touch-sensitive buttons from being  
pressed accidently, you can use your phone’s  
KeyGuard feature to lock them. To activate and  
deactivate the KeyGuard feature, press and hold the  
smart key on the right side of the phone. For more  
information on the KeyGuard feature, see “Using Call  
Guard” on page 56.  
Tip  
4. Power and Data Connector allows you to connect the  
battery charger, and other optional accessories,  
such as a USB cable.  
5. Touch-Sensitive Buttons appear on the external  
display when your phone is closed. Pressing the  
touch-sensitive buttons lets you access phone  
Section 2A. Phone Basics  
11  
 
8. Left Softkey lets you select actions and menu items  
15. Back Key deletes characters from the display in text  
entry mode. When in a menu, press = to return to  
the previous menu.  
appearing on the bottom left of the display screen.  
9. Navigation Keys scroll through the phone’s menu  
options and act as shortcut keys from standby  
mode.  
16. Right Softkey lets you select actions and menu items  
appearing on the bottom right of the display  
screen.  
10. Speaker Key turns the speakerphone on or off  
during a call. Press s to answer a call in  
speakerphone mode.  
Viewing the Display Screen  
11. Menu/OK Key selects the highlighted choice when  
Your phone’s display screen provides a wealth of  
information about your phone’s status and options. This  
list identifies some of the symbols you’ll see on your  
phone’s display screen:  
navigating through a menu. From standby mode,  
pressing  
takes you to the main menu.  
S
12. Talk Key allows you to place or receive calls, answer  
Call Waiting, and use Three-Way Calling.  
To view a complete list of your phone’s icons and  
descriptions, press S> Settings > Phone Info >  
Icon Glossary.  
Tip  
13. Headset Jack allows you to plug in a headset for  
convenient, hands-free conversations.  
14. Power/End Key ends a call. Press and hold Pfor  
two seconds to turn your phone on or off. While in  
the main menu, it returns the phone to standby  
mode and cancels your input. When you receive  
an incoming call, press Pto enter silent mode  
and mute the ringer.  
indicates your current signal strength. (The  
more lines you have, the stronger your signal.)  
indicates your phone cannot find a signal.  
indicates you are “roaming” off the Sprint  
National Network.  
12  
Section 2A. Phone Basics  
   
(steady) indicates Bluetooth is active;  
(flashing) indicates phone is in discovery  
mode.  
indicates a data cable is connected to your  
phone.  
indicates you have multiple types of new  
notifications.  
indicates Bluetooth is connected.  
indicates that the TTY option is on.  
indicates speakerphone is on.  
indicates you have voicemail messages.  
(Press and hold 1to call your voicemail  
box.)  
indicates voice recognition is active.  
indicates you have a new message (text  
message, SMS Voice message, or Picture  
Mail).  
indicates your phone is set to ring for  
incoming calls.  
indicates the alarm clock or calendar  
notification is set.  
indicates that your ringer is turned off and the  
vibrate option is not enabled.  
indicates a missed phone call.  
indicates that the vibrate option is enabled.  
indicates Silence All mode is set.  
indicates your phone’s location feature is off.  
indicates your phone’s location feature is on.  
indicates Sprint Power Vision status.  
indicates Sprint Vision status.  
indicates that a secure data call is in progress.  
indicates that a call is in progress.  
Section 2A. Phone Basics  
13  
indicates battery charge level (icon shown is  
full).  
Text Inbox, and your phone's camera without  
opening the phone (page 20).  
SMS Text Messaging (page 118) and SMS Voice  
Messaging (page 120) provide quick and convenient  
messaging capabilities.  
indicates battery charge level is low.  
indicates phone is set to airplane mode.  
Voice Memos allow you to make recordings right on  
your phone (page 82).  
Features of Your Phone  
Automatic speech recognition (ASR) software lets  
you place calls and perform quick tasks just by using  
your voice (page 76).  
The MOTORAZRTM VE20 is easy to use and reliable, and  
it offers many features and service options. This list  
previews some of those features and provides page  
numbers where you can find out more:  
Contacts allows you to store up to 1000 entries, with  
up to five phone numbers, an email address, and a  
Web address per entry (page 62).  
Digital dual-band capability allows you to make and  
receive calls while on the Sprint National Network  
and to roam on other 1900 and 800 MHz digital  
networks where Sprint has implemented roaming  
agreements (page 54).  
A Calendar and many other built-in tools help you  
manage you busy lifestyle (page 70).  
The Location feature works in connection with  
location-based services (page 39).  
Speed dial lets you dial phone numbers with fewer  
keypresses (page 28).  
The Sprint Music Store lets you purchase, download,  
and listen to your favorite music on your phone  
(page 146).  
Data Roam Guard will alert you when you are  
roaming and using your browser or other online  
applications, giving you the option to continue using  
Three touch-sensitive buttons on the external display  
allow you to access and use the Sprint Music player,  
access to the External Display Shortcut Menu, and  
14  
Section 2A. Phone Basics  
 
those applications while in the roaming area  
(page 57).  
larger battery door), cases, vehicle power chargers,  
data cables, hands-free accessories, and more.  
Bluetooth connectivity lets you pair your Bluetooth-  
enabled phone to other Bluetooth devices, including  
headsets and handsfree devices. You may also pair  
with a personal computer or hand-held device for  
dial-up networking, using your phone as a wireless  
modem (page 105).  
To order additional accessories, go to www.sprint.com,  
call 1-888-242-4187, or stop by any Sprint Store. For  
information on Sprint Store locations, go to  
www.sprintstorelocator.com.  
Turning Your Phone On and Off  
The built-in 2.0 megapixel camera allows you to take  
full-color digital pictures and videos, view your  
pictures and videos using the phone’s display, and  
instantly share them with family and friends using  
Sprint Picture Mail service (page 89).  
Turning Your Phone On  
Press and hold Ofor approximately two seconds.  
Once your phone is on, it may display “Searching for  
Service.” When your phone finds a signal, it  
automatically enters standby mode – the phone’s idle  
state. At this point, you are ready to begin making and  
receiving calls.  
Sprint TV allows you to enjoy video clips and listen to  
audio files with your phone (page 143).  
Accessories  
If your phone is unable to find a signal after 15 minutes  
of searching, a Power Save feature is automatically  
activated. When a signal is found, your phone  
automatically returns to standby mode.  
Your phone comes with a Lithium Ion (Li-Ion) battery, a  
charger, and a pre-installed microSD card and adapter.  
Various accessories are available for use with your  
phone, including a higher capacity battery (with a  
In Power Save mode, your phone searches for a signal  
periodically without your intervention. You can also  
Section 2A. Phone Basics  
15  
         
initiate a search for Sprint service by pressing any key  
(when your phone is turned on).  
Using Your Phone’s Battery  
and Charger  
The Power Save feature conserves your battery  
power when you are in an area where there is no  
signal.  
Tip  
Use only Motorola-branded accessories with  
WARNING  
your phone. The failure to use  
Motorola-branded accessories with your  
phone may increase the risk that your phone  
will overheat, catch fire, or explode, resulting in  
serious bodily injury, death, or property  
damage.  
Turning Your Phone Off  
Press and hold Ofor two seconds until you see  
the powering down animation on the display  
screen.  
Your screen remains blank while your phone is off  
(unless the battery is charging).  
Sprint-approved or Motorola-approved batteries and  
accessories can be found at Sprint Stores or through  
Motorola; or call 1-866-343-1114 to order. They’re also  
available at www.sprint.com — click Accessories.  
Battery Capacity  
Your phone is equipped with a Lithium Ion (Li-Ion)  
battery. It allows you to recharge your battery before it is  
fully drained. The battery provides up to four hours of  
continuous talk time.  
When the battery reaches 5% of its capacity, the battery  
icon blinks. When there are just a few minutes of talk  
16  
Section 2A. Phone Basics  
     
time left, the phone sounds an alert and then powers  
down.  
message on your display such as Invalid Battery or  
Unable to Charge, take the following steps:  
Remove the battery and inspect it to confirm that  
it bears a Motorola “Original Equipment”  
hologram;  
Long backlight settings, searching for service, vibrate  
mode, browser use, and other variables may reduce  
the battery’s talk and standby times.  
Note  
If there is no hologram, the battery is not a  
qualified battery;  
Watch your phone’s battery level indicator and  
charge the battery before it runs out of power.  
Tip  
If there is a hologram, replace the battery and  
retry charging it;  
Battery Use and Battery Safety  
If the message remains, contact a Motorola  
Authorized Service Center.  
Motorola recommends you always use Motorola-branded  
batteries and chargers. The warranty does not cover  
damage caused by non-Motorola batteries and/or  
chargers.  
New batteries or batteries stored for a long time may  
take more time to charge.  
Charging precautions: When charging your battery,  
keep it near room temperature. Never expose  
batteries to temperatures below 0°C (32°F) or above  
45°C (113°F) when charging. Always take your  
mobile device with you when you leave your vehicle.  
Use of an unqualified battery or charger may  
present a risk of fire, explosion, leakage, or  
other hazard. Improper battery use or use of a  
damaged battery may result in a fire, explosion,  
or other hazard.  
CAUTION  
When storing your battery, keep it in a cool, dry  
place.  
Battery usage by children should be supervised.  
Important: Motorola mobile devices are designed to  
work best with qualified batteries. If you see a  
It is normal over time for battery life to decrease, and  
for the battery to exhibit shorter runtime between  
Section 2A. Phone Basics  
17  
charges or require more frequent or longer charging  
times.  
Installing the Battery  
1. Make sure the phone is powered off.  
Avoid damage to battery and mobile device. Do not  
disassemble, open, crush, bend, deform, puncture,  
shred, or submerge the battery or mobile device.  
Avoid dropping the battery or mobile device,  
2. Insert the bottom of the battery into the battery  
area.  
Be sure the gold-colored areas on the battery are  
especially on a hard surface. If your battery or mobile  
device has been subjected to such damage, take  
it to a Motorola Authorized Service Center before  
using. Do not attempt to dry it with an appliance or  
heat source, such as a hair dryer or microwave oven.  
touching the battery contacts on the phone.  
Removing the Battery  
1. Make sure the phone is powered off.  
2. Press the release button near the top of the battery  
Use care when handling a charged battery, particularly  
when placing it inside a pocket, purse, or other  
container with metal objects. Contact with metal  
objects (e.g., jewelry, keys, beaded chains) could  
complete an electrical circuit (short circuit), causing  
the battery to become very hot, which could cause  
damage or injury.  
door.  
3. Slide the battery door toward the bottom of the  
phone.  
Once unlocked, the door should lift up easily.  
Promptly dispose of used batteries in  
accordance with local regulations. Contact  
your local recycling center for proper battery  
disposal.  
Never dispose of batteries in a fire because  
they may explode.  
WARNING  
18  
Section 2A. Phone Basics  
   
4. Pull out on the battery from the top to release it.  
corner of your phone’s display screen. If the battery  
charge is getting too low, the battery icon blinks and  
the phone sounds a warning tone.  
Always use Motorola-branded accessories to charge  
your battery.  
Using the Phone Charger  
1. Plug the charger into an electrical outlet.  
5. Remove the battery from the phone.  
2. Pull open the cover of the connector located on  
the left side of your phone.  
Do not handle a damaged or leaking Li-Ion  
battery as you can be burned.  
WARNING  
3. Plug the other end of the charger into the  
accessory connector.  
Charging the Battery  
Your display screen lets you know the battery is  
charging. Both the battery icon  
and a text  
Your phone’s Li-Ion battery is rechargeable and should  
be charged as soon as possible so you can begin  
using your phone.  
message show the charging status. With the approved  
Li-Ion battery, you can recharge the battery before it  
completely runs down.  
Keeping track of your battery’s charge is important. If  
your battery level becomes too low, your phone  
automatically turns off, and you will lose all the  
information you were just working on. For a quick  
check of your phone’s battery level, glance at the  
battery charge indicator located in the upper-right  
You can also charge your battery using a Motorola-  
approved USB cable and a computer that supports  
charging through its USB port.  
Tip  
Section 2A. Phone Basics  
19  
     
3. Select Text Messaging by highlighting it and  
pressing  
Navigating Through the Menus  
.
S
4. Select Inbox by highlighting it and pressing  
.
S
The navigation keys on your phone allow you to scroll  
through menus and options quickly and easily.  
For the purposes of this guide, the above steps  
condense into “Press Menu > Messaging > Text  
Messaging > Inbox.”  
Note  
To navigate through a list-type menu, simply press your  
navigation keys up or down. The scroll bar at the right  
of the menu keeps track of your position in the menu at  
all times. For a diagram of your phone’s menu, please  
see “Your Phone’s Menu” on page ii.  
Backing Up Within a Menu  
To go to the previous menu:  
Some features, such as Call History and Contacts,  
allow you to access options by highlighting icons near  
the top of the screen. To navigate through these  
options, press your navigation keys left or right.  
Press =.  
To return to standby mode:  
Press O.  
Selecting Menu Items  
Touch-Sensitive Buttons  
As you navigate through the menu, menu options are  
highlighted. Select an item by highlighting it and  
pressing S.  
The touch-sensitive buttons that appear along the  
bottom of your phone’s external display allow you to  
access the phone’s features from standby mode  
without opening the phone.  
For example, to view your text messages:  
When you press and hold one of these touch-sensitive  
buttons, your phone vibrates before accessing the  
selected feature.  
1. Press  
to access the main menu.  
S
2. Select Messaging by highlighting it and  
pressing  
.
S
20  
Section 2A. Phone Basics  
       
The middle touch-sensitive button is used to launch  
the External Display Shortcut Menu to access the  
following items:  
up or down, and use the smart key on the left side of  
the phone to select a menu item.  
When the phone is in standby mode, the middle  
touch-sensitive button displays an “M” icon.  
Note  
My Pics and My Videos – Allows you to view pictures  
and videos stored in your phone on your external  
display. Additional touch-sensitive buttons appear  
that allow you to rewind through the pictures, play  
pictures and videos in a slideshow, and to pause  
and fast-forward through pictures.  
Press and hold this button to access the Text  
Messaging Inbox.  
R
When you receive a Text Message, additional  
touch-sensitive buttons appear that allow you to view  
the new text message, dismiss the text message, or call  
the person sending the text message.  
Recent History – Allows you to call recent call contacts  
with the phone closed using the left touch-sensitive  
button or to dismiss the Recent History menu using  
the right touch-sensitive button.  
Press and hold this button to access the Sprint  
Music Store.  
Bluetooth Power – Allows you to turn Bluetooth on or  
off using the left touch-sensitive button or to dismiss  
the Bluetooth Power menu using the right touch-  
sensitive button.  
When you are using the Music Player, new  
touch-sensitive buttons appear that allow you to play,  
pause, fast-forward, rewind, skip, repeat, change  
channels, and stop.  
Automatic Speech Recognition (ASR) – Presents you with  
multiple options for using ASR. You can dismiss this  
menu using the right touch-sensitive button.  
To navigate through the External Display Short Menu or  
submenus on the external display, use the volume  
button on the left side of the phone to move the cursor  
Section 2A. Phone Basics  
21  
Shortcuts and Favorites  
Displaying Your Phone Number  
In standby mode, your phone gives you ways to quickly  
access features you use frequently:  
Press Menu > Setting/Tools > Settings > Phone Info >  
My Phone Number. (Your phone number and other  
information about your phone and account will be  
displayed.)  
Use the navigation keys to access shortcuts for up to  
four features.  
To assign a Shortcut to your navigation keys, press  
> Settings/Tools > Settings > Display >  
Menu  
Assign Keys.  
Making and Answering Calls  
Assigning shortcuts and favorites will change your  
phone’s theme.  
Note  
Making Calls  
Placing a call from your wireless phone is as easy as  
making a call from any landline phone. Just enter the  
number, and press N.  
Press Favorites (left softkey) to access a list of favorite  
features.  
Help  
To make a call using your keypad:  
Your phone contains a built-in help program to help  
you understand complicated or seldom used features.  
When you access a feature, Help sometimes appears  
as a menu item or softkey. Select Help and read the text  
for a quick overview of the feature. For more  
information, refer to this guide.  
1. Make sure your phone is on.  
2. Enter a phone number from standby mode. (If you  
make a mistake while dialing, press = to erase  
one digit at a time. Press and hold = to erase the  
entire number.)  
22  
Section 2A. Phone Basics  
       
3. Press N. (To make a call when you are roaming  
and Call Guard is enabled, see “Understanding  
Roaming” on page 54.)  
Hard Pause sends the next set of numbers when you  
press the left softkey. See “Dialing and Saving Phone  
Numbers With Pauses” on page 27.  
2sec Pause automatically sends the next set of  
numbers after two seconds. See “Dialing and Saving  
Phone Numbers With Pauses” on page 27.  
4. Press Owhen you are finished.  
To redial your last outgoing call, press Ntwice.  
Tip  
When making calls off the Sprint National Network,  
always dial using 11 digits (1 + area code + phone  
number).  
If you press Send MSG (left softkey), you can send a  
message to the number you just entered.  
Answering Calls  
You can also place calls from your phone by speed  
dialing numbers from your Contacts (page 28), using  
your Call History listings (page 59), and using  
Automatic Speech Recognition (page 76).  
1. Make sure your phone is on. (If your phone is off,  
incoming calls go to voicemail.)  
2. Press Nto answer an incoming call.  
Dialing Options  
Depending on your phone’s settings, you may also  
answer incoming calls by pressing any key or by  
opening the phone when it is closed. See “Call Answer  
Mode” on page 44 for more information.  
When you enter numbers in standby mode, pressing  
Options (right softkey) displays a list of dialing options.  
To select an option, highlight it, and press S. The  
following options are available:  
Your phone notifies you of incoming calls in the  
following ways:  
Save adds the phone number to your Contacts as a  
new entry or to an existing entry. See “Saving a  
Phone Number” on page 26.  
The phone rings or vibrates.  
The backlight illuminates.  
Section 2A. Phone Basics  
23  
   
The display screen shows an incoming call  
notification. If the incoming call is from a number  
stored in your Contacts, the entry’s name or number  
appears.  
Missed Call Notification  
Missed phone calls are forwarded to voicemail.  
When an incoming call is not answered, the Missed  
Call log is displayed on your screen.  
Answering a Roam Call With Call Guard Enabled  
You can also view missed calls from History. Press  
Menu > History > Missed Calls. To view details  
about a specific call, highlight the call and then  
Tip  
Call Guard is an option that helps you manage your  
roaming charges when making or receiving calls while  
outside the Sprint National Network. Please see  
“Roaming” on page 54 for more information about  
roaming.  
press  
.
S
Calling Emergency Numbers  
You can place calls to 911 (dial 911and press  
N), even if your phone is locked or your account is  
restricted.  
Select Answer to answer the call.  
Ending a Call  
Press O or close the phone.  
When you place an emergency call, your phone  
automatically enters Emergency mode.  
Note  
During an emergency call, press Options (right softkey)  
to display your options. Select an option and press  
.
S
Speaker On to activate speakerphone mode. (If you  
are in speakerphone mode, the option is displayed  
as Speaker Off to deactivate.)  
Unlock Phone to unlock your phone (appears only if  
the phone is locked).  
24  
Section 2A. Phone Basics  
 
Close Menu to close the pop-up menu (appears only  
if the phone is unlocked).  
signals, it may take up to 30 seconds or more to  
determine and report your approximate location.  
Press My Phone (left softkey) to display your phone  
number during an emergency call.  
Always report your location to the 911  
operator when placing an emergency call.  
Some designated emergency call takers,  
known as Public Safety Answering Points  
(PSAPs) may not be equipped to receive GPS  
location information from your phone.  
Tip  
Important  
To exit Emergency mode:  
1. Press Oto end a 911 call.  
2. Place a call to a non-emergency telephone  
number or wait five minutes for emergency mode  
to automatically expire.  
In-Call Options  
Pressing Options (right softkey) during a call displays a  
list of available in-call features. To select an option,  
press the corresponding keypad number or select the  
When you are in Emergency mode, you can exit only  
from the options menu  
Note  
option and press  
. The following options may be  
S
available through the Options menu:  
Enhanced 911 (E911) Information  
Save allows you to save the caller’s phone number to  
This phone features an embedded Global Positioning  
System (GPS) chip necessary for utilizing E911  
emergency location services where available.  
contacts.  
3-Way Call lets you initiate a three-way call (page 120).  
Contacts opens your phone’s address book.  
Voice Memo creates a voice record of the call.  
Phone Info. opens your Phone Info menu  
When you place an emergency 911 call, the GPS  
feature of your phone seeks information to calculate  
your approximate location. Depending on several  
variables, including availability and access to satellite  
Send Text Message opens your Messaging menu.  
Call History opens your History menu.  
Section 2A. Phone Basics  
25  
   
Tools opens your Tools menu.  
Saving a Phone Number  
During a call, the left softkey button functions as the  
Mute button. Press it to mute the phone’s microphone  
for privacy. Press it again to Unmute the phone.  
Your phone can store up to five phone numbers in  
each Contacts entry. Your phone automatically sorts  
the Contacts entries alphabetically. (For more  
information, see “Contacts” on page 62.)  
End-of-Call Options  
To save a number from standby mode:  
After ending a call to a phone number that is not in  
your Contacts, the phone number and the duration of  
the call are displayed. Press Options (right softkey) >  
Save to add the number to your Contacts (page 26).  
Press Send Msg (left softkey) to send a text message,  
picture mail, or SMS voice message.  
1. Enter a phone number and then press Options  
(right softkey) > Save.  
2. To save the number as a new Contacts entry,  
select As New Entry. Use the numeric keypad to  
enter the new contact name, and then press Save  
(left softkey).  
After ending a call to a phone number that is already in  
your Contacts, the entry name and the duration of the  
call are displayed. Press Call History (right softkey) to see  
your call history. Press Send Msg (left softkey) to send a  
text message, picture mail, or SMS voice message.  
— or —  
Select To Existing Entry. Scroll to the entry you want  
to save the number to, and then press  
(left softkey).  
> Save  
Menu  
The End-of-Call options are not displayed for calls  
identified as No ID or Restricted.  
Note  
26  
Section 2A. Phone Basics  
     
4. Press N.  
Dialing and Saving Phone Numbers  
With Pauses  
– or –  
Press Options (right softkey) and select Save to save  
the number in your Contacts.  
You can dial or save phone numbers with pauses for  
use with automated systems, such as voicemail or  
credit card billing numbers.  
When dialing a number with a hard pause, press Yes  
(left softkey) to send the next set of numbers.  
Note  
There are two types of pauses available on your phone:  
Hard Pause sends the next set of numbers when you  
press the left softkey button.  
Plus (+) Code Dialing  
When placing international calls, you can use Plus  
Code Dialing to automatically enter the international  
access code for your location (for example, 011 for  
international calls made from the United States). This  
feature is subject to network availability.  
2Sec Pause automatically sends the next set of  
numbers after two seconds.  
You can have multiple pauses in a phone number  
and combine two-second and hard pauses.  
Note  
1. Press and hold 0until a “+” appears on your  
To dial or save phone numbers with pauses:  
display screen.  
1. Enter the phone number.  
2. Dial the country code and phone number you’re  
calling and press N. (The access code for  
international dialing is automatically dialed,  
followed by the country code and phone number.)  
2. Press Options (right softkey) > Hard Pause or  
2Sec Pause.  
3. Enter additional numbers.  
Section 2A. Phone Basics  
27  
     
2. Scroll to the phone number you want to call and  
press N.  
Using Abbreviated Dialing  
You can set up your phone to make calls using just the  
last four digits of the number. Your phone automatically  
prepends the first five or six digits (for example, the  
area code and prefix).  
— or —  
To call another number from the entry, use the  
navigation keys to scroll left and right until you  
reach the phone number you wish to call and  
press N.  
You must enable Abbreviated Dialing and define the  
first digits before you can use this feature. To set up  
Abbreviated Dialing, see “Calling Options” on page 45. Using Speed Dialing  
To make a call using Abbreviated Dialing:  
You can store up to 99 numbers in your phone’s speed  
dial memory. With this feature, you can speed dial  
entries using one keypress for locations 2-9 and two  
keypresses for locations 10-99.  
1. Enter the last four digits of a Contacts entry's  
phone number.  
2. Press N.  
You must enable speed dialing before you can use it.  
See “Calling Options” on page 64 for instructions.  
Note  
Dialing From the Contacts List  
1. Press Menu > Contacts.  
To use One-Touch Dialing for speed dial locations 1–9:  
Press and hold the appropriate key for  
approximately two seconds. The display confirms  
that the number has been dialed when it shows  
“Calling...”.  
From standby mode, press Contacts (right softkey)  
to list entries.  
Note  
28  
Section 2A. Phone Basics  
     
For Speed Dial locations 10-99 (Two-Touch Dialing):  
2. Select one of the following options:  
Predict English to enter text using a predictive text  
entering system that reduces number of  
keypresses required while entering a word. (See  
page 30.)  
1. Press the first digit.  
2. Press and hold the second digit for approximately  
two seconds. The display screen confirms that the  
number has been dialed when it shows  
“Connecting...”.  
Multi-Tap to cycle through the alpha characters  
associated with the numbers on the keypad.  
(See page 31.)  
Speed dialing is not available when you are roaming;  
when you are roaming off the Sprint National  
Network, you must always dial using 11 digits  
(1 + area code + number).  
Note  
Numbers to enter numbers by pressing the  
numbers on the keypad. (See page 32.)  
Symbols to enter symbols. (See page 32.)  
Predict Spanish to enter Spanish text using  
predictive text in the same way as Predict English.  
(See page 40.)  
Entering Text  
Selecting a Text Input Mode  
Insert Preset Msgs to enter preprogrammed  
messages. (See page 41.)  
Your phone provides convenient ways to enter words,  
letters, punctuation, and numbers whenever you are  
prompted to enter text (for example, when adding a  
Contacts entry or when using Sprint Mail or SMS Text  
Messaging).  
Recent Messages to insert a recent message.  
When entering text, press *to change letter  
capitalization (ABC > Abc > abc).  
Tip  
1. From a screen where you can enter text, press the  
right softkey to change the text input mode.  
Section 2A. Phone Basics  
29  
         
3. To accept a word and insert a space, press #.  
Entering Characters Using  
Predict English Text Input  
—or—  
To accept a word completion (such as “Billion”  
when you entered “Bill”), press the navigation key  
right.  
Predict English Text Input lets you enter text by pressing  
keys just once per letter.  
Predict English Text Input uses an intuitive word  
database to analyze the letters you enter and create a  
suitable word. (The word may change as you type.)  
You can set your phone to automatically add a space  
after you accept a word completion by pressing  
Menu > Settings/Tools > Settings > Text Entry >  
Auto Space > On.  
Tip  
1. Select the Predict English Text input mode.  
(See page 29.)  
To turn word completion on or off, press  
Menu > Settings/Tools > Settings > Text Entry >  
Word Completion > On or Off.  
2. Press the corresponding keys once per letter to  
enter a word. (For example, to enter the word “Bill,”  
press 2455.) (If you make a mistake, press  
= to erase a single character. Press and hold =  
to erase an entire word.)  
Adding a Word to the Predict Database  
If a word you want to enter is not displayed as an  
option when you are using Predict English Text Input,  
you can add it to the database.  
If the word you want is not displayed after you have  
entered all the letters, press the navigation key  
down to scroll through other word selections. A  
pop-up list appears with the word selections.  
1. Select the Multi-Tap character input mode. (See  
“Selecting a Text Input Mode” on page 29.)  
2. Enter the word using multi-tap text entry. (See  
“Entering Characters Using Multi-Tap Mode” on  
page 31.) The word will appear as an option the  
30  
Section 2A. Phone Basics  
   
next time you scroll through options during Predict  
English Text Input.  
Characters scroll in the following order:  
1
2
3
4
5
6
7
8
9
0
#
*
. , @ 1?!*#  
A B C 2  
Entering Characters Using Multi-Tap Mode  
1. Select the Multi-Tap mode. (See “Selecting a Text  
Input Mode” on page 29.)  
D E F 3  
2. Press the corresponding keys repeatedly until the  
correct letter appears. (For example, to enter the  
word “Bill,” press 2twice, 4three times, 5  
three times, and 5three times again).  
G H I 4  
J K L 5  
M N O 6  
P Q R S 7  
T U V 8  
(If you make a mistake, press = to erase a single  
character. Press and hold = to erase an entire  
word.)  
By default, the first letter of an entry is capitalized  
and the following letters are lowercased. After a  
character is entered, the cursor automatically  
advances to the next space after two seconds or  
when you enter a character on a different key.  
W X Y Z 9  
0 + (shift)  
[function]  
Space  
Section 2A. Phone Basics  
31  
 
Entering Numbers and Symbols  
To enter numbers:  
Select the Numbers mode and press the  
appropriate key. (See “Selecting a Text Input  
Mode” on page 29.)  
To enter symbols:  
Select the Symbols mode. (See“Selecting a Text  
Input Mode” on page 29.) To enter a symbol, press  
the appropriate key indicated on the display  
screen.  
To enter preset messages  
1. Select the Preset Messages mode. (See “Selecting a  
Text Input Mode” on page 29.)  
2. Select a message and press S.  
Preset messages make composing text messages  
easier by allowing you to enter quick messages,  
such as “Meet me at,” “Let’s get lunch,” or a  
customized message of your own. (For more  
information on preset messages, please see  
“Managing Preset Messages” on page 41.)  
Note  
32  
Section 2A. Phone Basics  
       
Section 2B  
Settings  
Ringer Types  
Ringer types help you identify incoming calls and  
messages. You can assign ringer types to individual  
Contacts entries, types of calls, types of messages, and  
alerts.  
Sound Settings (page 33)  
Display Settings (page 36)  
Location Settings (page 39)  
Preprogrammed Ringers include a variety of standard  
ringer types and familiar music.  
Messaging Settings (page 40)  
Airplane Mode (page 42)  
Vibrating Ringer alerts you to calls or messages  
without disturbing others.  
TTY Use With Sprint Service (page 43)  
Phone Setup Options (page 44)  
Updating Phone Software (page 47)  
Downloaded Ringers can be downloaded right to your  
phone.  
Using the available menu options, you can customize your  
phone to sound, look, and operate just the way you want it. This  
section describes how you can change your phone’s  
settings to best suit your needs. Take a few moments to  
review these options and to adjust or add settings that  
are right for you.  
Selecting Ringer Types for Voice Calls  
Your phone provides a variety of ringer options that  
allow you to customize your ring and volume settings.  
These options allow you to identify incoming calls by  
the ring.  
1. Press Menu > Settings/Tools > Settings > Sounds >  
Ringer Type > Voice Calls.  
Section 2B. Settings  
33  
             
2. Select With Caller ID or Without Caller ID.  
– or –  
Create your own ringer by selecting New Voice  
Record, or select None.  
3. Select the storage location of the ringer. (A list of  
ringers store in that memory location will be  
displayed.) Use your navigation keys to scroll  
through the available ringers. (To hear a ringer,  
4. Press Assign (left softkey)  
press  
.)  
S
Selecting Ringer Types for Calendar and Alarm  
– or –  
1. Press Menu > Settings/Tools > Settings > Sounds >  
Create your own ringer by selecting New Voice  
Record, or select None.  
Ringer Type > Calendar or Alarm.  
2. Select a storage location for the ringer and use the  
navigation keys to scroll through the available  
4. Press Assign (left softkey).  
ringers. (To hear a ringer, press  
.)  
S
Selecting Ringer Types for Messages  
– or –  
1. Press Menu > Settings/Tools > Settings > Sounds >  
Ringer Type > Messages  
Create your own ringer by selecting New Voice  
Record, or select None.  
2. Select Voicemail, Text Message, Voice SMS, or Picture  
Mail. (A list of ringer type categories will be  
displayed.)  
3. Press Assign (left softkey).  
3. Select the storage location of the ringer. (A list of  
ringers store in that memory location will be  
displayed.) Use your navigation keys to scroll  
through the available ringers. (To hear a ringer,  
press  
.)  
S
34  
Section 2B. Settings  
Adjusting the Phone’s Volume Settings  
Alert Notification  
Adjust your phone’s volume settings to suit your needs  
and your environment.  
Your phone can alert you with an audible tone when  
you change service areas, once a minute during a  
voice call, when a call has been lost, when you  
connect to the network, or when you received a new  
messages.  
1. Press Menu > Settings/Tools > Settings > Sounds >  
Volume.  
2. Select Voice Call Ringer, Speakerphone, or Alarms.  
1. Press Menu > Settings/Tools > Settings > Sounds >  
Alerts.  
— or —  
Select Advanced > Applications, Messaging, or  
Calendar.  
2. Highlight Minute Beep, Out of Service, Connect, Call  
Drop, or New Message and press  
.
S
3. Choose a volume level and press Done (left  
3. Select On or Off and press  
.
S
softkey).  
Selecting a Key Tone  
In standby mode, you can adjust the ringer volume  
by using the volume keys on the side of your phone.  
Tip  
Your phone offers several options for selecting the  
audible tones accompanying a keypress.  
To reset your volume setting to factory defaults, press  
Menu > Settings/Tools > Settings > Sounds >  
Volume > Reset Volumes.  
1. Press Menu> Settings/Tools > Settings > Sounds >  
Keytones.  
2. Select an option:  
Tone Length to select a key tone length. (Longer  
tone lengths may be better for tone recognition  
Section 2B. Settings  
35  
when dialing voicemail or other automated  
systems.)  
Display Settings  
Tone Volume to select a keypress volume level.  
Changing the Text Greeting  
3. Press Done (left softkey).  
A text greeting is displayed on your phone’s screen in  
standby mode. Choose the phone’s default greeting or  
enter your own custom greeting.  
Silence All  
The Silence All option allows you to mute all sounds  
without turning your phone off.  
1. Press Menu > Settings/Tools > Settings > Display >  
Main Display > Home Screen > Greeting.  
To activate Silence All:  
2. To change the text greeting, press  
to select the  
S
With the phone open, press and hold the volume  
key down in standby mode. (The screen will  
display “Silence All.”)  
text field and enter text using your keypad. (See  
“Entering Text” on page 29.)  
3. Press Save (left softkey).  
To deactivate Silence All:  
If you don’t want to display a greeting message,  
press and hold = to remove the text and then press  
Save (left softkey).  
Tip  
With the phone open, press the volume key up  
repeatedly to select a volume level.  
36  
Section 2B. Settings  
         
2. Select Off, 10 sec, 30 sec, 50 sec, or Always On.  
Changing the Backlight Time Length  
To set your keypad to light up based on ambient light  
conditions:  
Select how long the display screen remains backlit  
after a keypress is made.  
1. Press Menu > Settings/Tools > Settings > Display >  
1. Press Menu > Settings/Tools > Settings > Display >  
Main Display > Light Control > Backlight >  
Screen Backlight.  
Main Display > Light Control > Keypad Light Sensor.  
2. Select On.  
2. Select Always On, 10 sec, 30 sec, or 50 sec, or Dim  
Only.  
Changing the Phone’s Menu Style  
Choose how your phone's menu appears on your  
display screen.  
To adjust the backlight duration time for the external display:  
Press Menu > Settings/Tools > Settings > Display >  
1. With the main menu displayed, press Options (right  
softkey).  
External Display > Backlight.  
Setting long backlight durations affects the life of the  
battery.  
Note  
2. Select Grid Menu, List Menu, or Tab Menu, and then  
press  
.
S
Grid Menu to display the menu as icons only.  
Keypad Light Sensor  
List Menu to display the menu as a list of icons and  
names.  
Set your keypad to light up only when necessary,  
based on ambient light conditions, or to stay lit  
whenever you are using your phone.  
Tab Menu to display only a selected menu option,  
with the remaining icons displayed as tabs.  
1. Press Menu > Settings/Tools > Settings > Display >  
Main Display > Light Control > Backlight >  
Keypad Backlight.  
Section 2B. Settings  
37  
   
Day/Month/Year  
Changing the Clock Display  
Day-Month-Year  
Choose whether you want your phone’s clock to be  
displayed in analog mode, digital mode, or with time  
and date.  
To adjust these features for the external screen:  
Press Menu > Settings/Tools > Settings > Display >  
External DIsplay > Clock Type or Time/Date Display.  
1. Press Menu > Settings/Tools > Settings > Display >  
Main Display > Home Screen > Time and Date.  
Changing the Screen Saver  
2. Select from Clock Type, Time/Date Display, Time Format,  
or Date Format.  
Allows you to choose the image on your standby  
screen.  
Clock Type allows you change the look of the clock  
on the display screen. Choose from Analog Small,  
Analog Large, Digital Small, or Digital Large and  
Changing the settings for some display options,  
such as the screen saver, affects both the internal  
and external display screens.  
Note  
press  
.
S
Select Time and Date > Time/Date Display > Hide if  
you do not want to display the clock.  
Tip  
1. Press Menu > Settings/Tools > Settings > Display >  
Main Display > Screensaver.  
– or –  
Time/Date Display allows you to show or hide the  
time and date on the main screen.  
Press Menu > Settings/Tools > Settings > Display >  
External Display > Screensaver.  
Time Format allows you to set the clock to a  
12 hour or 24 hour format.  
Date Format allows you to display the date in the  
following formats:  
Month/Day/Year  
38  
Section 2B. Settings  
   
2. Select In Phone, External Memory, or Assigned Media to  
select the location where the screen savers are  
stored.  
Location Settings  
Your phone is equipped with a Location feature for use  
in connection with location-based services.  
– or –  
SelectTake New Picture to create a new screen saver.  
The Location feature allows the network to detect your  
position. Turning Location off will hide your location  
from everyone except 911.  
3. Select a screen saver and press Assign (left softkey)  
to save your settings.  
Highlight a screen saver and press Sto view a  
slideshow of the available screen savers. Press the  
left or right navigation keys to pause the slideshow  
and scroll through the screen saver previews.  
Tip  
Turning Location on allows the network to detect  
your position using GPS technology, making some  
applications and services easier to use. Turning  
Location off disables the GPS location function for all  
purposes except 911, but does not hide your general  
location based on the cell site serving your call. No  
application or service may use your location without  
your request or permission. GPS-enhanced 911 is  
not available in all areas.  
Note  
Changing the Theme  
Allows you to choose the look of screens throughout  
your phone.  
1. Press Menu > Settings/Tools > Settings > Display >  
To enable your phone’s Location feature:  
Main Display > Themes.  
1. Press Menu > Settings/Tools > Settings > More ... >  
Location. (The Location disclaimer will be  
displayed.)  
2. Highlight a theme and press  
to save your  
S
selection.  
2. Read the disclaimer and press  
.
S
3. Select On or Off and press  
.
S
Section 2B. Settings  
39  
     
When the Location feature is on, your phone’s standby  
screen will display the icon. When Location is  
turned off, the icon will be displayed.  
1. Press Menu > Messaging > Settings > Notification.  
2. Select Msg and Icon or Icon Only and press  
.
S
Adding a Customized Signature  
Messaging Settings  
Add a customized signature to each message you  
send.  
Text Messages  
1. Press Menu > Messaging > Settings > Text Messaging >  
Add Signature.  
Staying connected to your friends and family has never  
been easier. With your phone’s advanced messaging  
capabilities, you can send and receive many different  
kinds of text messages without placing a voice call.  
(For more information, see “Using SMS Text  
Messaging” on page 118.)  
2. To add your current signature to each text  
message, select On and press Done (left softkey).  
— or —  
To view or change your current signature, select  
Change Signature and press Done (left softkey). (If  
you select On, but there is no current signature, you  
will be prompted to create one.) In either case,  
enter the new signature you want to use, and press  
Save (left softkey).  
Messaging settings make text messaging easier by  
letting you decide how you would like to be notified of  
new messages, create a signature with each sent  
message, and create your own preset messages.  
Setting Message Notification  
When you receive a message, your phone notifies you  
by displaying an icon on your display screen. You can  
also choose to be notified with a message notification  
on your display screen.  
40  
Section 2B. Settings  
       
To delete a preset message:  
Setting a Callback Number  
1. Press Menu > Messaging > Settings >  
Text Messaging > Preset Messages. (The list of preset  
messages will be displayed.)  
You can automatically add your phone number (or a  
different number) to each text message you send.  
1. Press Menu > Messaging > Settings > Text Messaging >  
Callback Number.  
2. To edit or delete a preset message, select it, and  
press Options (right softkey).  
2. To add your phone number to each text message,  
select My Phone Number and press Done (left  
softkey).  
3. Select Select Multiple to select more than one  
message.  
— or —  
— or —  
Select Delete to erase the selected message.  
To add a different number, select Other and press  
Done (left softkey). Enter a new callback number  
and press OK (left softkey).  
To add a new preset message:  
1. Press Menu > Messaging > Settings >  
Text Messaging > Preset Messages. (The list of preset  
messages will be displayed.)  
Managing Preset Messages  
Your phone is programmed with 15 preset messages  
to help make sending text messages faster and easier.  
Customize or delete these messages, such as “Let’s  
get lunch” or “Meet me at” to suit your needs, or even  
add your own preset messages to the list.  
2. Press Options (right softkey)> Create New.  
3. Enter your message (See “Entering Text” on  
page 29) and press Save (left softkey). (Your  
message will be added to the beginning of the list.)  
Section 2B. Settings  
41  
   
SMS Voice Messages  
Airplane Mode  
You can set your SMS Voice messages to always play  
in speakerphone mode, and you can automatically add  
a name to each SMS Voice message you send.  
Airplane Mode allows you to use many of your phone’s  
features, such as Games, Calendar, Voice Memos, etc.,  
when you are in an airplane or in any other area where  
making or receiving calls or data is prohibited. When  
your phone is in Airplane Mode, it cannot send or  
receive any calls or access online information.  
To always play SMS Voice messages in speakerphone  
mode:  
1. Press Menu > Messaging > Settings > Voice SMS >  
Speakerphone.  
To set your phone to Airplane Mode:  
2. Select On.  
1. Press Menu > Settings/Tools > Settings > More... >  
Airplane Mode.  
To assign a name to SMS Voice messages you send:  
2. Highlight On, Off, or On at Power Up, and then  
1. Press Menu > Messaging > Settings > Voice SMS >  
From Name.  
press  
.
S
While in Airplane Mode, your phone’s standby screen  
2. Enter the name you want to attach to outgoing  
SMS Voice messages.  
displays  
and No Service.  
Selecting On at Power Up will enable Airplane Mode  
the next time you turn on your phone. After that,  
Airplane mode will remain enabled only until the next  
time you turn on your phone.  
Note  
3. Press Save (left softkey).  
42  
Section 2B. Settings  
     
2. Select from the following:  
TTY Use With Sprint Service  
Off – Turns off TTY Mode.  
TTY (TeleTYpewriter) – Type and read text on  
your TTY.  
A TTY (also known as a TDD or Text Telephone) is a  
telecommunications device that allows people who are  
deaf, hard of hearing, or who have speech or language  
disabilities, to communicate by telephone.  
VCO (Voice Carry-Over)Speak into the phone  
and read text replies on your TTY.  
HCO (Hearing Carry-Over) – Type text on your  
TTY and listen to voice replies on your phone.  
Your phone is compatible with select TTY devices.  
Please check with the manufacturer of your TTY device  
to ensure that it supports digital wireless transmission.  
Your phone and TTY device will connect via a special  
cable that plugs into your phone's headset jack. If this  
cable was not provided with your TTY device, contact  
your TTY device manufacturer to purchase the  
connector cable.  
3. Read the disclaimer and then press Enable (left  
softkey). To disable TTY after it has been enabled,  
press Disable (left softkey).  
By default your phone’s TTY Mode is set to Off.  
Note  
In TTY Mode, your phone displays the TTY access  
icon.  
When establishing your Sprint service, please call  
Sprint Customer Service via the state  
Telecommunications Relay Service (TRS) by first  
dialing 771N. Then provide the state TRS with  
this number: 866-727-4889.  
If TTY mode is enabled, the audio quality of non-TTY  
devices connected to the headset jack may be  
impaired.  
To turn TTY Mode on or off:  
1. Press Menu > Settings/Tools > Settings > More... >  
Accessibility > TTY.  
Section 2B. Settings  
43  
   
911 Emergency Calling  
WARNING  
Phone Setup Options  
Sprint recommends that TTY users make  
emergency calls by other means, including  
Telecommunications Relay Services (TRS),  
analog cellular, and landline communications.  
Wireless TTY calls to 911 may be corrupted  
when received by public safety answering  
points (PSAPs), rendering some  
communications unintelligible. The problem  
encountered appears related to TTY equipment  
or software used by PSAPs. This matter has  
been brought to the attention of the FCC, and  
the wireless industry and the PSAP community  
are currently working to resolve this.  
Shortcuts  
Your phone offers you the option of assigning shortcuts  
to your favorite or often-used functions. Pressing the  
navigation key up, down, left, or right in standby mode  
launches your personally designated shortcuts.  
1. Press Menu > Settings/Tools > Settings > Display >  
Assign Keys.  
2. Select a navigation key direction and press  
.
S
3. Select a desired shortcut and press  
.
S
Call Answer Mode  
Select how to answer incoming calls on your phone.  
1. Press Menu > Settings/Tools > Settings >  
More... > Call Setup > Call Answer.  
2. Select an option and press  
.
S
Open to allow an incoming call to be answered by  
opening the phone.  
44  
Section 2B. Settings  
       
Any Key to allow an incoming call to be answered  
by pressing any key.  
1. Press Menu > Settings/Tools > Settings > More... >  
Call Setup > Abbreviated Dialing.  
[TALK] Key to require Nto be pressed to answer  
all incoming calls.  
2. Select On.  
Contacts Match  
Calling Options  
Contacts Match allows you to quickly find Contacts  
entries. When Contacts Match is on, simply start dialing  
a number to find a contact. Your phone will display a  
list of contacts with the matching number, or partial  
phone number, you just dialed.  
You can set up your phone to make dialing numbers  
quick and easy.  
Auto-Answer Mode  
Automatically picks up incoming calls when connected  
to an optional hands-free car kit. (Auto-Answer picks  
up calls even if you are not present.)  
1. Press Menu > Settings/Tools > Settings > More... >  
Call Setup > Contacts Match.  
2. Select On.  
1. Press Menu > Settings/Tools > Settings > More... >  
Call Setup > Auto Answer.  
Incoming Calls  
2. Select On.  
The Incoming Calls feature allows you to assign a  
picture to incoming calls with Caller ID data, and to  
assign the same or different picture to calls without  
Caller ID data.  
Setting Abbreviated Dialing  
Allows you to dial numbers sharing the same  
beginning digits by dialing only the last four. Enter the  
first five or six digits (for example, area code and prefix)  
you want to prepend when using Abbreviated Dialing.  
1. Press Menu > Settings/Tools > Settings > More... >  
Call Setup > Incoming Calls.  
2. Select With Caller ID or Without Caller ID.  
Section 2B. Settings  
45  
 
3. Select a storage location for the picture you wish to  
use, and then use the navigation keys to scroll  
through the available pictures. Select a picture and  
press Assign (left softkey).  
Voice Guide  
You can enable your phone to read aloud the main  
menu, Settings/Tools submenu, Contacts entries, or  
each digit of a number after it is entered.  
– or –  
1. Press Menu > Setting/Tools > Settings > Sounds >  
Voice Guide.  
Create your own picture by selecting Take New  
Picture or selectNone.  
2. Select On, Off, or Custom.  
Auto Redial  
3. If you selected Custom in step 2, select an option  
and then select On.  
Your phone can automatically redial a busy number  
and notify you when a connection is made.  
Main Menu — Your phone reads aloud items on the  
main menu as you scroll through them.  
1. Press Menu > Settings/Tools > Settings > More... >  
Call Setup > Auto Redial.  
Settings/Tools — Your phone reads aloud items on  
the Settings and Tools submenus as you scroll  
through them.  
2. Select On.  
Display Language  
Contact — Your phone reads aloud the names of  
your entries as you scroll through them.  
You can choose to display your phone’s onscreen  
menus in English or in Spanish.  
Digits — Your phone reads aloud each digit as you  
enter it.  
1. Press Menu > Settings/Tools > Settings > Display >  
Voice Ringer — Your phone reads aloud the  
number of the person calling or the name of the  
contact.  
Language.  
2. Select English or Español and press  
.
S
46  
Section 2B. Settings  
   
KeyGuard  
Updating Phone Software  
Your phone’s KeyGuard feature protects against  
activating the external buttons and the touch-sensitive  
buttons accidentally when your phone is closed. When  
the phone is closed and KeyGuard is enabled, you  
have to press and hold the smart key and the camera  
button before you can use the phone. You can specify  
how long the phone waits after you last use it before  
activating KeyGuard.  
You can update the software on your phone by  
downloading software updates over the air.  
To update your phone's software:  
1. Press Menu > Settings/Tools > Settings > Phone Info >  
Update Software. Your phone checks for software  
updates.  
2. If a software update is available press Yes (left  
softkey) to continue the update process. From this  
point, the software update may take up to 10  
minutes to complete.  
To enable or disable KeyGuard:  
1. Press Menu > Settings/Tools > Settings > KeyGuard.  
2. Select Off, On Phone Close, 10 sec, 30 sec, or 50 sec.  
3. Press Next (left softkey) on the following screen to  
You can also activate the KeyGuard feature  
immediately by pressing and holding the smart key  
and the camera button.  
Tip  
continue the update.  
4. If you want to view more information about the  
software update, before the update starts, select  
More Details. Press OK (left softkey) to return to the  
previous screen.  
5. Select Update Phone SW to complete the software  
update.  
Section 2B. Settings  
47  
 
After the software update is complete, your phone  
powers off and then powers back on.  
If software updates are available, Sprint may send a  
request to your phone asking you to update your  
phone's software. This request will appear as a  
message on your phone's display. If you see this  
message, press Yes (left softkey) and follow the  
prompts on your phone's display to complete the  
software upgrade.  
48  
Section 2B. Settings  
Section 2C  
All of your phone’s security settings are available  
through the Security menu. You must enter your lock  
code to view the Security menu.  
Security  
Accessing the Security Menu (page 49)  
1. Press Menu > Settings/Tools > Settings > More... >  
Security.  
Using Your Phone’s Lock Feature (page 49)  
Using Special Numbers (page 50)  
Limiting Use of Your Phone  
2. Enter your lock code to display the Security menu.  
If you can't recall your lock code, try using the last  
four digits of your wireless phone number. If this  
doesn't work, call Sprint Customer Service at  
1-888-211-4727.  
Tip  
Erasing Phone Content (page 52)  
Resetting Your Phone (page 53)  
Security Features for Sprint Power Vision (page 53)  
By using the security settings on your phone, you receive peace  
of mind without sacrificing flexibility. This section will  
familiarize you with your phone’s security settings. With  
several options available, you can customize your  
phone to meet your personal needs.  
Using Your Phone’s Lock Feature  
Locking Your Phone  
When your phone is locked, you can only receive  
incoming calls or make calls to 911, Sprint Customer  
Service, or special numbers. (See “Using Special  
Numbers” on page 50.)  
Section 2C. Security  
49  
             
1. Press Menu > Settings/Tools > Settings > More... >  
Security and enter your lock code.  
special numbers, see “Using Special Numbers” on  
page 50.)  
2. Select Lock My Phone.  
To call an emergency number, special number, or  
Sprint Customer Service, enter the phone number  
3. Highlight Lock Now and press  
. (To set your  
S
and press  
.
S
phone lock the next time it is turned on, select  
Lock on Power Up. To set your phone to lock after a  
specified amount of time, select After 5 minutes,  
After 15 minutes, or After 60 minutes.)  
Using Special Numbers  
Special numbers are important numbers that you have  
designated as being “always available.” You can call  
and receive calls from special numbers even if your  
phone is locked.  
Unlocking Your Phone  
1. From standby mode, press Unlock (left softkey).  
2. Enter your lock code.  
You can save up to three special numbers. These  
numbers are stored separately from your Contacts  
entries, and the same numbers may appear in both  
your Contacts and your Special Numbers.  
Changing the Lock Code  
1. Press Menu > Settings/Tools > Settings > More... >  
Security and enter your lock code.  
To add or replace a special number:  
2. Select Change Lock Code, and then enter and re-  
enter your new lock code.  
1. Press Menu > Settings/Tools > Settings > More... >  
Security and enter your lock code.  
Calling in Lock Mode  
2. Select Special Numbers.  
You can place calls to 911 and to your special  
numbers when in lock mode. (For information on  
3. Select Special Number 1, Special Number 2, or Special  
Number 3.  
50  
Section 2C. Security  
       
4. Enter the number and press Save (left softkey).  
Lock to require users to enter your lock code  
before they can access Contacts.  
There are no speed dial options associated with  
special numbers.  
Note  
View Only to allow users to view your Contacts, but  
require that they enter your lock code before they  
can edit entries.  
Limiting the Use of Your Phone  
Limiting Data Access  
You can restrict users from accessing certain functions  
of your phone. For example, you can set limitations  
before you lend your phone to someone, and then  
remove the limitations when it is returned.  
1. Press Menu > Settings/Tools > Settings > More... >  
Restrict Access and enter your lock code.  
2. Select Data Services.  
3. Select an option and press  
Unlock to remove all limitations.  
:
S
You can limit access to Contacts, Sprint Power Vision  
services, pictures and video, and you can restrict  
incoming and outgoing phone calls.  
Lock to require users to enter your lock code  
before they can access data services.  
Limiting Access to Contacts  
Limiting Access to Pictures and Videos  
1. Press Menu > Settings/Tools > Settings > More... >  
Restrict Access and enter your lock code.  
1. Press Menu > Settings/Tools > Settings > More... >  
Restrict Access and enter your lock code.  
2. Select Contacts.  
2. Select Pictures and Videos.  
3. Select an option and press  
:
S
Unlock to remove all limitations.  
Section 2C. Security  
51  
   
3. Select an option and press  
:
None to permit all incoming calls.  
S
Unlock to remove all limitations.  
Except Contacts to allow incoming calls to Contacts  
entries only.  
Lock to require users to enter your lock code  
before they can access Pictures.  
Erasing Phone Content  
Limiting Outgoing Calls  
1. Press Menu > Settings/Tools > Settings > More... >  
Restrict Access and enter your lock code.  
Use the phone’s Security menu to erase all the content  
you have stored in your phone.  
2. Select Restrict Outgoing Calls.  
1. Press Menu > Settings/Tools > Settings > More... >  
Security and enter your lock code.  
3. Select an option and press  
:
S
2. Select Delete and Reset > Delete.  
All to block all outgoing calls.  
3. Choose one of the following options and  
None to permit all outgoing calls.  
press  
:
S
Except Contacts to allow outgoing calls to Contacts  
entries only.  
Contacts to erase all of your contacts.  
My Stuff to erase all the content you have stored in  
your phone.  
Limiting Incoming Calls  
1. Press Menu > Settings/Tools > Settings > More... >  
Restrict Access and enter your lock code.  
Voice Memos to erase all of your voice memos.  
Pictures to erase all of your pictures.  
2. Select Restrict Incoming Calls.  
Messages to erase all of your messages.  
3. Select an option and press  
:
S
4. Press Delete (left softkey) to confirm the deletion.  
All to block all incoming calls.  
52  
Section 2C. Security  
   
Resetting Your Phone  
Security Features for Sprint  
Power Vision  
You can reset individual categories of phone settings  
or reset the entire phone to its factory defaults.  
Enabling and Disabling Data Services  
1. Press Menu > Settings/Tools > Settings > More... >  
Security and enter your lock code.  
You can disable data services without turning off your  
phone; however, you will not have access to all data  
services, including Web and messaging. Disabling  
data services will avoid any charges associated with  
these services. While signed out, you can still place or  
receive phone calls, check voicemail, and use other  
voice services. You may enable data services again at  
any time.  
2. Select Delete and Reset > Reset .  
3. Select an option and press  
:
S
Favorites to erase all saved favorites.  
Personal Dictionary to erase all entries from your  
personal dictionary.  
Picture Mail to erase your Picture Mail “Send To”  
list.  
To enable or disable data services:  
Press Menu > Settings /Tools> Settings > More... >  
Data Services > Data Services > On or Off.  
All Settings to erase all browser, favorites, personal  
dictionary, and Picture Mail settings at once.  
Phone Reset to erase all settings and all data  
(contacts, content, voice memos, pictures, video,  
and messages) from the phone.  
4. If you are certain you want to erase all selected  
data, press Reset (left softkey).  
Section 2C. Security  
53  
       
Section 2D  
Recognizing the Roaming Icon on the Display  
Screen  
Roaming  
Understanding Roaming (page 54)  
Setting Your Phone’s Roam Mode (page 55)  
Using Call Guard (page 56)  
Your phone’s display screen always lets you know  
when you’re off the Sprint National Network. Any time  
you are roaming, the phone displays the roaming icon  
(
).  
Using Data Roam Guard (page 57)  
Remember, when you are using your phone off the  
Sprint National Network, always dial numbers using  
11 digits (1 + area code + number).  
Tip  
Roaming is the ability to make or receive calls when you’re off  
the Sprint National Network. Your new digital dual-band  
MOTORAZRTM VE20 works anywhere on the Sprint  
National Network and allows you to roam on other  
networks where we’ve implemented roaming  
agreements with other carriers.  
Roaming on Other Digital Networks  
When you’re roaming on digital networks, your call  
quality and security will be similar to the quality you  
receive when making calls on the Sprint National  
Network. However, you may not be able to access  
certain features, such as Sprint Power Vision,  
depending on the available network.  
This section explains how roaming works as well as  
special features that let you manage your roaming  
experience.  
54  
Section 2D. Roaming  
           
If you’re on a call when you leave the Sprint National  
Network, your call is dropped. If your call is dropped  
in an area where you think Sprint service is available,  
turn your phone off and on again to reconnect to the  
network.  
Note  
Setting Your Phone’s Roam Mode  
Your phone allows you to control your roaming  
capabilities. By using the Roaming menu option, you  
can determine which signals your phone accepts.  
Checking for Voicemail Messages While  
Roaming  
Choose from three different settings on your dual-band  
phone to control your roaming experience.  
When you are roaming off the Sprint National Network,  
you may not receive on-phone notification of new  
voicemail messages. Callers can still leave messages,  
but you will need to periodically check your voicemail  
for new messages if you are in a roaming service area  
for an extended period of time.  
1. Press  
> Settings/Tools > Settings > More... >  
Roaming > Set Mode.  
Menu  
2. Highlight an option and press  
.
S
Sprint Only to access the Nationwide Sprint PCS  
Network only and prevents roaming on other  
networks.  
1. Dial 1 + area code + your phone number.  
Automatic to seek service on the Sprint National  
Network. When Sprint service is unavailable, the  
phone searches for an alternate system.  
2. When you hear your voicemail greeting, press  
.
*
3. Enter your passcode at the prompt and follow the  
voice prompts.  
By default, your phone’s Roam Mode is set to  
Automatic.  
Note  
When you return to the Sprint National Network,  
voicemail notification will resume as normal.  
Section 2D. Roaming  
55  
 
To place roaming calls with Call Guard on:  
Using Call Guard  
1. From standby mode, dial 1 + area code + the  
seven-digit number and press  
.
N
Your phone has two ways of alerting you when you are  
roaming off the Sprint National Network: the onscreen  
roaming icon and Call Guard. Call Guard makes it easy  
to manage your roaming charges by requiring an extra  
step before you can place or answer a roaming call.  
(This additional step is not required when you make or  
receive calls while on the Sprint National Network.)  
2. Press Roam (left softkey) to place the call.  
To answer incoming roaming calls with Call Guard on:  
1. Press  
. (A message is displayed, notifying you  
that roaming charges apply.)  
N
2. Press Roam (left softkey) to answer the call.  
To turn Call Guard on or off:  
If the Call Guard feature is set to On, you need to  
take extra steps to make and receive roaming calls.  
Note  
1. Press  
> Settings/Tools > Settings > More... >  
Roaming > Call Guard.  
Menu  
2. Highlight On or Off and press  
.
S
Call Guard is turned off by default on your phone.  
Note  
Voice dialing and speed dialing are not available  
when you are roaming with Call Guard enabled.  
56  
Section 2D. Roaming  
       
Always Ask turns your phone’s Data Roam Guard  
feature on. You will see a prompt and will be  
required to respond anytime you access data  
services while roaming.  
Using Data Roam Guard  
Depending on service availability and roaming  
agreements, your phone may be able to access data  
services while roaming on certain digital systems. You  
can set your phone to alert you when you are roaming  
off the Sprint National Network and try to use data  
services such as messaging.  
Never Ask turns your phone’s Data Roam Guard  
feature off. You will not be notified of your roaming  
status when accessing data services.  
To use data services when Data Roam Guard is active:  
To set your Data Roam Guard notification:  
When a pop-up notification appears informing you  
that data roam charges may apply, press Roam (left  
softkey) to connect.  
1. Press  
> Settings/Tools > Settings > More... >  
Menu  
Roaming > Data Roam Guard.  
2. Highlight an option and press  
.
S
Default turns your phone’s Data Roam Guard  
feature on in certain roaming situations. You may  
see a prompt and may be required to respond  
when you access data services while roaming  
internationally.  
The factory setting for the Data Roam Guard feature  
is Default.  
Note  
Section 2D. Roaming  
57  
     
Section 2E  
History is a list of the last 240 phone numbers (or  
Contacts entries) for calls you placed, accepted, or  
missed. History makes redialing a number fast and  
easy. It is continually updated as new numbers are  
added to the beginning of the list and the oldest entries  
are removed from the bottom of the list. Each entry  
contains the phone number (if it is available) and  
Contacts entry name (if the phone number is in your  
Contacts). Duplicate calls (same number and type of  
call) may only appear once on the list.  
History  
Viewing History (page 58)  
History Options (page 59)  
Making a Phone Call From History (page 59)  
Saving a Phone Number From History (page 60)  
Prepending a Phone Number From History (page 60)  
Erasing History (page 61)  
1. Press Menu > History.  
History keeps track of incoming calls, outgoing calls, and  
missed calls. This section guides you through accessing  
and making the most of your History.  
2. Select an entry and press  
.
S
From the Recent History screen, press the navigation  
key right to scroll to Missed Calls, Incoming Calls,  
and Outgoing Calls.  
Tip  
58  
Section 2E. History  
         
When a History entry is highlighted, you can also:  
History Options  
Press Send MSG (left softkey) to send a text message,  
Picture Mail, or an SMS VOice message to the caller.  
Highlight a History entry and press Sto display the  
date and time of the call, the phone number (if  
available), the caller’s name (if the number is already in  
your Contacts), and the following options:  
Call to place a call to the number in the History entry.  
Send Message to send a text message, Picture Mail, or  
Press Options (right softkey) to select from these  
options:  
New Group  
Save Contact  
Delete  
an SMS Voice message to the caller.  
Delete All  
Save Contact to save the number if it is not already in  
your Contacts. (See “Saving a Phone Number From  
History” on page 60.)  
View History  
Select Multiple  
Prepend to add numbers to the beginning of the  
selected number. (See “Prepending a Phone  
Number From History” on page 60.)  
Making a Phone Call From History  
Delete to delete the entry.  
1. Press Menu > History.  
2. Select an entry and press N.  
You cannot make calls from History to entries  
identified as No ID or Restricted.  
Note  
Section 2E. History  
59  
       
Saving a Phone Number From  
History  
History  
Your phone can store up to 1000 numbers or  
electronic addresses. Individual Contacts entries can  
contain up to five separate phone numbers, an email  
address, and a Web address. (For more information,  
see “Contacts” on page 62.)  
If you need to make a call from History and you  
happen to be outside your local area code, you can  
add the appropriate prefix by prepending the number.  
1. Highlight a History entry and press Options (right  
softkey) > View History. This will display the history  
for the entry.  
1. Highlight a History entry and press Options  
(right softkey) > Save Contact.  
2. Press Options (right softkey) > Prepend.  
2. Select As New Entry to create a new Contacts entry  
for the number or To Existing Entry to save the  
number to an existing entry.  
3. Enter the prefix and press Options (right softkey)  
and then select Save to save the phone number in  
your Contacts.  
3. Use the keypad to complete or edit the Contacts  
entry and press Done (left softkey).  
– or –  
Enter the prefix and pressNto place a call to that  
number.  
While entering a prefix, you can also insert a hard  
pause or a two-second pause by pressing Options  
(right softkey) > Hard Pause or 2Sec Pause.  
Tip  
60  
Section 2E. History  
       
Erasing History  
1. Press Menu > History.  
2. Using the navigation key, select a History category  
to erase: Recent Calls, Outgoing Calls, Incoming Calls,  
or Missed Calls.  
3. Press Options (right softkey) > Delete All.  
4. If you are certain you want to erase the Call History,  
press Delete (left softkey).  
— or —  
Press Cancel (right softkey) to return to the previous  
menu.  
Section 2E. History  
61  
     
Section 2F  
Your phone can store up to 600 Contacts entries.  
Contacts entries can store up to a total of seven phone  
numbers, and each entry’s name can contain 64  
characters.  
Contacts  
Adding a New Contacts Entry (page 62)  
Finding Contacts Entries (page 63)  
1. Press Menu > Contacts > Add New > New Contact and  
Contacts Entry Options (page 64)  
press  
.
S
Adding a Phone Number to a Contacts Entry (page 65)  
Editing a Contacts Entry’s Phone Number (page 65)  
Assigning Speed Dial Numbers (page 66)  
Editing a Contacts Entry (page 66)  
To add a new Contacts entry from standby mode:  
Shortcut  
Enter the phone number in standby mode and  
press Options > Save. Proceed with steps 2—6.  
2. Enter a name for the new entry and press  
.
S
Selecting a Ringer Type for an Entry (page 67)  
Viewing Memory Status (page 67)  
3. Enter the phone number, and press  
.
S
4. Select a label for the entry (Mobile, Home, Work,  
Pager, Fax, or Other), and press  
Dialing Sprint Services (page 67)  
S
.
Wireless Backup (page 68)  
5. To assign a speed dial number, highlight this  
option and press . (See “Assigning Speed Dial  
Now that you know the basics that make it easier to stay in touch  
with people and information, you’re ready to explore your  
phone’s more advanced features. This section explains how  
to use your phone’s Contacts list.  
S
Numbers” on page 66.)  
6. Press Done (left softkey).  
62  
Section 2F. Contacts  
       
After you have saved the number, the new Contacts  
entry is displayed. (See “Contacts Entry Options” on  
page 64.)  
3. To display an entry, select it and press S.  
4. To dial the entry's default phone number, press N  
– or –  
ICE – In Case of Emergency  
Tip  
To display additional Contacts entries, press the  
navigation key left or right.  
To make it easier for emergency personnel to identify  
important contacts, you can list your local  
emergency contacts under “ICE” in your phone’s  
Contacts list. For example, if your mother is your  
primary emergency contact, list her as “ICE–Mom” in  
your Contacts list. To list more than one emergency  
contact, use “ICE1–___,” “ICE2–___,” etc.  
Press Contacts (right softkey) and use your  
keypad to enter the name.  
Shortcut  
Finding Speed Dial Numbers  
1. Press Menu > Contacts > Options (right softkey)>  
Speed Dial.  
Finding Contacts Entries  
2. Scroll through speed dial entries. Speed dial  
numbers are displayed in numeric order.  
There are several ways to display your Contacts entries:  
by name, by speed dial number, by contact category,  
and by type. Follow the steps outlined below to find  
entries in your Contacts.  
– or –  
Enter the number of a speed dial location using  
your keypad.  
Finding Contacts by Name  
3. To display an entry, highlight it and press S.  
1. Press Menu > Contacts.  
2. Scroll through the entries using your navigation  
keys.  
Section 2F. Contacts  
63  
   
4. To dial the entry’s default phone number,  
press N.  
Contacts Entry Options  
– or –  
To access a Contacts entry’s options, highlight an entry  
and press Options (right softkey). Highlight an option  
To display additional Contacts entries, press the  
navigation key left or right.  
and press  
.
S
Edit to edit the entry.  
Finding Entries by Contact  
Delete to delete the entry.  
1. Press Menu > Contacts > Options (right softkey) >  
Filter By.  
Send via Bluetooth to send the contact number to  
another phone through a Bluetooth connection.  
2. Scroll to the By Contact category you want to filter  
Set as Secret to hide an entry’s phone number(s).  
by and press  
. Entries are listed in numeric or  
S
Settings to access Settings.  
alphabetical order for the category you selected.  
Set as Main # to set the highlighted contact number as  
the primary phone number for the contact.  
Finding Entries by Type  
1. Press Menu > Contacts > Options (right softkey) >  
Filter By.  
Filter by allows you to choose how your contacts are  
displayed.  
Select Multiple allows you to select multiple contacts.  
2. Scroll to the By Type category you want to filter by  
and press  
. Entries are listed in numeric or  
S
Print to print the contact entry to a Bluetooth enabled  
printer.  
alphabetical order for the type you selected.  
64  
Section 2F. Contacts  
     
Adding a Phone Number to a  
Contacts Entry  
Editing a Contacts Entry’s Phone  
To add a phone number to an entry:  
1. Display a Contacts entry. (See page 63.)  
2. Press Options (right softkey) > Edit, select a number,  
and then press S.  
1. Display a Contacts entry. (See “Finding Contacts  
Entries” on page 63.)  
3. Press Sagain to edit the number.  
2. Press Options (right softkey) > Edit.  
4. Press = to clear one digit at a time, or press and  
3. Enter the new phone number and press  
.
S
hold = to erase the entire number.  
4. Select a label for the number and press  
.
S
5. Re-enter or edit the number and press S.  
5. Press Done (left softkey).  
6. Select a label for the number and press S.  
– or –  
7. Press Done (left softkey) to save the number.  
Assign a speed dial number, press S, and then  
press Done (left softkey) or Sto return to standby  
mode.  
– or –  
Assign a speed dial number and then press Done  
(left softkey), or press Sto return to standby  
mode.  
Section 2F. Contacts  
65  
     
Assigning Speed Dial Numbers  
Editing a Contacts Entry  
Your phone can store up to 98 phone numbers in  
speed dial locations. (For details on how to make calls  
using speed dial numbers, see “Using Speed Dialing”  
on page 28.)  
1. Display a Contacts entry.  
2. Press Options (right softkey) > Edit.  
3. Select the information you wish to edit (Name,  
Group, Ringer, etc.) and press  
.
S
Speed dial location 1 is reserved for Voicemail.  
Note  
4. Add or edit the information and press  
.
S
To assign a speed dial number to an existing phone  
number:  
5. Press Done (left softkey) to save your changes.  
1. From Contacts, highlight Add New.  
2. Press Options (right softkey) > Speed Dial.  
3. Select an available speed dial location and press  
Assign (right softkey).  
4. Select a Contacts entry from the list and press  
.
S
If you attempt to assign an already in-use speed dial  
number to a new phone number, a dialog appears  
asking if you wish to replace the existing speed dial  
number. Press OK (left softkey) to assign the location  
to the new phone number delete the previous speed  
dial assignment.  
Note  
66  
Section 2F. Contacts  
       
Selecting a Ringer Type for an Entry Viewing Memory Status  
You can assign a ringer to a Contacts entry so you can  
identify the caller by the ring. (See “Ringer Types” on  
page 33.) When you assign a picture to an entry, your  
phone displays it whenever you receive calls from that  
number.  
In continue to save music and pictures, you need to  
monitor the memory space available. To check the  
status of space utilized:  
Press Menu > Contacts > Options > Memory Status.  
1. Display a Contacts entry. (See “Finding Contacts  
Entries” on page 63.)  
Dialing Sprint Services  
2. Press Options (right softkey) > Edit.  
Your Contacts list is preprogrammed with contact  
numbers for various Sprint services.  
3. Scroll down to the ringer type drop-down list box  
and select Audio Ringer or Video Ringer.  
To dial a service from your Contacts:  
4. Select a source for the assigned file (for example,  
In Phone, External Memory, Assigned Media, New Voice  
Record [see “Managing Voice Memos” on page  
82], Take New Video [see “Recording Videos” on  
page 93]), or select None to cancel a ringer.  
1. Press Menu > Contacts > Options (right softkey) >  
Services.  
2. Select an available service, such as Customer  
Solutions, Account Info., Directory Assistance, or Sprint  
Operator.  
5. Use your navigation key to scroll through the  
available ringers (ringers will play when  
highlighted).  
6. Highlight a picture or ringer and press  
(left  
Assign  
softkey).  
Section 2F. Contacts  
67  
             
To dial a service from standby mode using your keypad:  
generated password will be sent to your phone as an  
SMS text message. (Subscribe launches the  
subscription process. If you are already subscribed to  
wireless backup service, Unsubscribe will be displayed.)  
1. Dial the appropriate service number:  
Customer Service *2  
Sprint 411 411  
Activating and Deactivating Wireless Backup  
Account Info. *4  
To activate the wireless backup service:  
Sprint Operator 0  
1. Press Menu > Settings/Tools > Settings > More... >  
Wireless Backup.  
2. Press Nto place the call.  
2. Press Subscribe (left softkey). You are prompted to  
confirm your license status. If you do not have a  
license, follow the onscreen instructions to  
purchase one.  
Wireless Backup  
This feature allows you to back up all of your contacts  
to the Sprint Web site and restore them if your phone is  
lost, stolen, damaged, or replaced.  
3. Please wait while registering the license. (You will  
see a confirmation screen if it has been registered.)  
To use the wireless backup service, you are required  
to activate the service from your phone.  
Tip  
Once you have completed the registration, you will  
Note  
receive an SMS text message with your password.  
This password is required for the Wireless Backup  
Web site (www.wirelessbackup.sprint.com) in order to  
edit your contacts from your computer.  
To subscribe to the wireless backup service, you will  
need to purchase a license to use the service through  
your phone’s browser. The license expires after a set  
period of time and must be renewed regularly. As part  
of the initial subscription process, a random wireless  
backup password is generated. The randomly  
Each time you edit Contacts on your phone, they are  
backed up at www.wirelessbackup.sprint.com.  
Tip  
68  
Section 2F. Contacts  
   
To deactivate the wireless backup service:  
To display the wireless backup information, press  
Menu > Settings > More... > Wireless Backup >  
Learn More. When the service is available, you can  
also select Troubleshoot to display the  
troubleshooting guide.  
Tip  
1. Press Menu > Settings > More... > Wireless Backup >  
Unsubscribe. (A message is displayed.)  
2. Follow the onscreen instructions to unsubscribe  
from the wireless backup service and press Done  
(left softkey).  
You can unsubscribe from the wireless backup  
service only through the Sprint Web site.  
Note  
Viewing Your Wireless Backup Status  
1. Press Menu > Settings/Tools > Settings > More... >  
Wireless Backup > View Status.  
2. Press  
.
S
Setting the Wireless Backup Alert  
This feature turns the pop-up alert on or off when a  
wireless backup update has been completed.  
1. Press Menu > Setting/Tools > Settings > More... >  
Wireless Backup > Alerts On (If alerts are activated) or  
Alerts Off (if alerts are deactivated).  
2. Select Alert me or No alerts.  
Section 2F. Contacts  
69  
Section 2G  
Calendar and Tools  
Adding an Event to the Calendar  
Your Calendar helps organize your time and reminds  
you of important events.  
Using Your Phone’s Calendar (page 70)  
Using Your Phone’s Alarm Clock (page 72)  
Using the Calculator (page 73)  
1. Press  
> Settings/Tools > Tools > Calendar.  
Menu  
2. Using your navigation keys, highlight the day to  
which you would like to add an event and press  
Add New (left softkey).  
Using the Tip Calculator (page 73)  
Using the World Clock (page 73)  
Using the Stopwatch (page 74)  
To quickly go to a date, press Options  
(right softkey) > Go to Date.  
Tip  
Using the Currency Converter (page 74)  
Using the Unit Converter (page 74)  
Using the Notepad (page 75)  
3. Select Appointment, All Day Event, or Multi-Day Event.  
4. Enter a subject title for the event and press  
(See Entering Text (page 29).)  
.
S
Your phone is equipped with several personal information  
management features that help you manage your busy lifestyle.  
This section shows you how to use these features to  
turn your phone into a time management planner that  
helps you keep up with your appointments, schedules,  
and commitments.  
5. Enter a location for the event and press  
.
S
6. Depending upon which type of event you selected,  
use your keypad to select the Date or Start Date and  
End Date, or Start Time and End Time, and press  
.
S
70  
Section 2G. Calendar and Tools  
         
7. Select an alarm time for the event by highlighting  
the reminder field and pressing  
Snooze (left softkey) silences the alert and schedules  
it to replay again in five minutes.  
S
.
Highlight None, On Time, 5 mins, 10 mins, 15 mins,  
30 mins, 1 hr, or 1 day and press  
Viewing Events  
S
.
1. Press  
> Settings/Tools >Tools > Calendar.  
Menu  
2. Select the day for which you would like to view  
events and press  
. (If you have events  
8. Press Save (left softkey) to save the event.  
To change your default event ringer type, from the  
standby screen, press S> Settings/Tools > Sounds  
> Ringer Type > Calendar and select a ringer.  
Tip  
S
scheduled for the selected day, they are listed in  
chronological order.)  
Event Alert Menu  
In the calendar view, days with events scheduled  
marked with a yellow triangle.  
Tip  
When your phone is turned on and you have an event  
alarm scheduled, your phone alerts you and displays  
the event summary. There are several ways your phone  
alerts you by scheduled events:  
3. To display an event’s details, highlight it and  
press  
S
.
To change from the default monthly view to a weekly  
view, press S> Settings/Tools > Tools >  
Calendar > Options (right softkey) > Week View.  
Tip  
By playing the assigned ringer type.  
By illuminating the backlight.  
To silence the alert, press  
.
S
Going to Today’s Calendar Menu  
To view additional options, press the appropriate  
softkey:  
Press  
> Settings/Tools > Tools > Calendar >  
Menu  
Options > Go to Date.  
Dismiss (right softkey) clears the alert.  
Section 2G. Calendar and Tools  
71  
Erasing a Single Event  
Using Your Phone’s Alarm Clock  
1. Press  
> Settings/Tools > Tools > Calendar.  
Menu  
2. Select the day for which you would like to erase an  
event and press  
Your phone comes with a built-in alarm clock with  
multiple alarm capabilities.  
.
S
To use the alarm clock:  
In the calendar view, days with events scheduled are  
marked with a yellow triangle.  
Tip  
1. Press  
> Settings/Tools > Tools > Alarm > Add New  
Menu  
Alarm and press  
.
S
3. Highlight the event and press Options  
(right softkey) > Delete.  
2. Enter a name for the alarm.  
3. Select a time for the alarm by selecting the Time  
field.  
4. Press Delete (left softkey) or Cancel (right softkey).  
Erasing All Events  
Using your keypad or navigation keys, set the time  
for the alarm.  
1. Press  
> Settings/Tools > Tools > Calendar.  
Menu  
4. Select a ringer type for the alarm by selecting the  
2. Press Options (right softkey) > Delete All.  
Ringer field and pressing  
.
S
3. Press Delete (left softkey) or Cancel (right softkey).  
Select a location for the ringer file (for example, In  
Phone, Memory Card, or Assigned Media).  
Use your navigation keys to scroll through the  
available files.  
Press  
or to assign the ringer.  
S
72  
Section 2G. Calendar and Tools  
     
5. Select a repeating status for the alarm by selecting  
3. Press = (left softkey) for the total.  
the Frequency field.  
Highlight Once, Daily, Mon - Fri, Weekends or Weekly,  
Using the Tip Calculator  
and press  
.
S
6. Press Save (left softkey) to save the alarm.  
1. Press  
> Settings/Tools > Tools > Tip Calculator.  
Menu  
2. Enter the dollar amount and press  
.
S
To change your default alarm ringer type from the  
standby screen press S> Settings/Tools > Settings  
> Sounds > Ringer Type > Alarm and select a ringer.  
Tip  
3. Enter the cents amount and press  
.
S
Using the World Clock  
Using the Calculator  
To view the time in over 50 different locations:  
1. Press > Settings/Tools > Tools > World Clock.  
Your phone comes with a built-in calculator.  
Menu  
1. Press  
> Settings/Tools > Tools > Calculator.  
Menu  
2. Press Find City (left softkey) to choose a city.  
2. Enter numbers using your keypad.  
Press the navigation keys to enter operators  
– or –  
Press Options (right softkey) to change settings  
such as turning Daylight Saving time on or off,  
setting the clock to a custom city, or changing the  
time zone display.  
(+ ÷ - ×).  
Press  
to enter decimal points.  
to clear the current line.  
#
*
Press  
Press Advanced (right softkey) for more advanced  
calculator functions.  
Section 2G. Calendar and Tools  
73  
       
5. Enter the cents amount for the exchange rate and  
press  
Using the Stopwatch  
.
S
1. Press  
> Settings/Tools > Tools > Stop Watch.  
Menu  
Using the Unit Converter  
2. Press Options (right softkey). Select from:  
Countdown  
Lap Summary  
Setup  
Your phone comes with a unit converter that lets you  
convert a wide variety of units of measure.  
1. Press  
> Settings/ Tools > Tools > Unit Converter.  
Menu  
Reset  
2. Select the type of unit to be converted:  
Area  
Energy  
Force  
3. Press Start (left softkey) to begin timing.  
4. Press Stop (left softkey) to record the elapsed time  
and stop the timer.  
Length  
Mass  
Power  
Speed  
Temperature  
Volume  
Using the Currency Converter  
1. Press  
Menu  
Converter.  
> Settings/Tools > Tools > Currency  
2. Enter a dollar amount and press  
.
S
3. Enter a whole number value and press  
.
S
3. Enter the cents amount and press  
.
S
4. Enter a fractional (decimal) value and press  
.
S
4. Enter the dollar amount for the exchange rate and  
press  
5. Select a unit to convert from, and press  
.
S
.
S
74  
Section 2G. Calendar and Tools  
       
6. Select a unit to convert to, and press  
for the  
To delete saved notes:  
S
result.  
1. Press Menu > Settings/Tools > Tools > Notepad.  
2. Select a note and press  
.
S
Using the Notepad  
3. Press Options > Delete > Yes (left softkey).  
Your phone comes with a notepad that you can use to  
compose and store reminders and notes to help keep  
you organized.  
To compose a note:  
1. Press Menu > Settings/Tools > Tools > Notepad >  
Add New Note.  
2. Enter the note title and press  
.
S
3. Type your note using the keypad and press Save  
(left softkey). (See “Entering Text” on page 29.)  
To read a saved note:  
1. Press Menu > Settings/Tools > Tools > Notepad.  
2. Select a note and press  
.
S
Section 2G. Calendar and Tools  
75  
   
Section 2H  
Voice Services  
You can use your phone’s built-in automatic speech  
recognition (ASR) software to dial a phone number in  
your Contacts or to launch phone functions. All you  
have to do is to talk into the phone, and ASR will  
recognize your voice and complete tasks by itself.  
Using Automatic Speech Recognition (ASR) (page 76)  
Setting Up ASR (page 78)  
Working With ASR (page 80)  
Managing Voice Memos (page 82)  
Calling Contacts Entries  
Your phone’s Voice Services lets you place calls and using your  
voice, store voice reminders, and record memos right on your  
phone. This section includes easy-to-follow instructions  
for using automatic speech recognition and managing  
voice memos.  
1. Press and hold N.  
2. Say “Call” and then say the name and label for the  
number you wish to call. For example, say “Call  
John Mobile.” The phone dials the number stored  
for the contact “John” with the label “Mobile.”  
If the location recognized or the name does not have a  
number stored in Contacts, your phone will play the  
message “No match found,” and then return you to the  
previous screen.  
If a name has only a single number, or if you know the  
name but are not sure which number to call, say “Call”  
followed by the name only. For example, say “Call John.”  
76  
Section 2H. Voice Services  
           
If the name is recognized and there is only one number  
for the name, your phone immediately places the call.  
3. Record your SMS Voice message, attach a  
signature, and then press Done (left softkey). (See  
“Using SMS Voice Messaging” on page 120.)  
If there are multiple numbers stored for the contact, the  
phone prompts you with “Please Choose?” and displays  
a list of options. You can select an option by saying it or  
by using your keypad.  
4. Press Send (left softkey).  
If you are sending the SMS Voice message to a  
recipient listed in Contacts, then you have the option of  
mentioning the type of number. For example, say “Send  
Voice SMS John Mobile.”  
Calling Phone Numbers (Digit Dialing)  
1. Press and hold N.  
If you say “Send Voice SMS” without specifying a  
recipient or a number, your phone prompts you for  
this information.  
2. Say “Call” and then say a valid string of digits to be  
dialed, for example, say “Call 555 555 5555.”  
3. If the correct number is repeated, say “Yes” to dial  
You cannot send SMS Voice messages to  
Distribution Lists using ASR.  
Note  
the number.  
Speak naturally and clearly and remember to speak  
one digit at a time—1-800 should be pronounced “One  
Eight Zero Zero.”  
Send a Text Message  
To launch Text Messaging and address a message:  
Send an SMS Voice Message  
1. Press and hold N.  
2. Say “Send Text” followed by the name (if the  
recipient is saved to Contacts) or the number.  
1. Press and hold N.  
2. Say “Send Voice SMS” followed by the name (if the  
recipient is saved to Contacts) or the number.  
Section 2H. Voice Services  
77  
3. Use your keypad to enter the message and then  
press Send (left softkey). (See “Using SMS Text  
Messaging” on page 118.)  
If you say “Send Picture” without specifying a recipient or  
a number, your phone prompts you for this information.  
You cannot send Picture Mail to Distribution Lists  
using ASR.  
Note  
If you do not specify the type of number and there are  
multiple numbers for the name, ASR chooses the  
mobile number by default.  
Setting Up ASR  
If you say “Send Text” without specifying a recipient or a  
number, your phone prompts you for this information.  
You can customize your phone’s Voice Recognition  
feature so that it works for you, the way you want it to.  
You cannot send SMS Text messages to Distribution  
Note  
Lists using ASR.  
Adapting Digit Dialing  
Send Picture Mail  
Some users with heavy accents or distinctive voices  
find it difficult to use Digit Dialing.  
1. Press and hold N.  
The Adapt Voice feature allows ASR to recognize the  
way specific persons say digits. Adaptation involves  
recording several digit sequences to teach ASR to  
recognize your voice. The adaptation process takes  
about three minutes.  
2. Say “Send Picture” followed by the name stored in  
Contacts and, optionally, the type of number you  
want to send it to. For example, say “Send Picture  
John Smith Work.”  
3. Use your keypad to enter the message and then  
press Send (left softkey).  
After using Adapt Voice, your phone will be customized  
to your voice. Other people will not be able to use Digit  
Dialing on your phone unless they reset the phone to  
factory defaults.  
If you do not specify the type of number and there are  
multiple numbers for the name, Voice Recognition  
chooses the mobile number by default.  
78  
Section 2H. Voice Services  
 
Customizing Audio Prompts  
If your phone recognizes digits with an acceptable  
level of accuracy, you will find no additional benefit  
from using Adapt Voice.  
Note  
You can customize the way your phone reads prompts  
to you. This allows you to quickly cycle through  
prompts and commands that you are familiar with.  
To adapt ASR to your voice:  
1. Press and hold N.  
Only experienced users should turn off audio  
prompts altogether.  
Note  
2. Press Settings (right softkey) > Adaptation > Adapt  
Voice.  
To turn audio prompts on or off:  
3. Follow the prompts to complete the adaptation.  
1. Press and hold N.  
Tips for adapting your voice:  
2. Press Settings (right softkey) > Modes and select an  
option.  
Adapt digits in a quiet place.  
Make sure you wait for the beep before speaking.  
Speak clearly, but say each digit sequence naturally.  
Expert Mode to turn on or off all audio prompts.  
Prompt Mode to have your phone provide audio  
prompts for the steps required once a menu item  
has been selected.  
If you make a mistake while recording a sequence of  
digits, or if an unexpected noise spoils the recording,  
you can say or select No when the prompt asks if the  
recording was OK. You will then be prompted to  
rerecord the sequence.  
Readout Mode to have your phone provide audio  
prompts for menu items as they are selected, and  
for the steps required once a menu item has  
been selected.  
To reset Digit Dialing to its factory settings, press and  
release the smart key and then press Settings (left  
softkey) > Select Digit Dialing > Reset Digits.  
Note  
Section 2H. Voice Services  
79  
Launch an Application  
Working With ASR  
Open an application or access a menu by saying “Go  
To” followed by the name of an application or a menu.  
You can use ASR to easily perform tasks with your  
phone. You can look up entries stored in your Contacts,  
open applications or menus, and view or hear status  
information.  
1. Press and hold N.  
2. Say “Go To.” (Your phone displays a list of  
applications and menus and prompts you to  
choose one.)  
Lookup a Contacts Entry  
—or—  
You can look and display any Contacts entry by saying  
“Lookup” followed by the name.  
Say “Go To” and then the name of the application  
or menu.  
1. Press and hold N.  
You can “Go To” the following applications:  
Voicemail, Camera, Received Calls, Redial, and Voice  
SMS Inbox.  
Note  
2. Say “Lookup” and then the name of the entry. (Your  
phone displays the Contacts entry.)  
If you say only “Lookup,” your phone asks for the  
name and displays a Contacts entry list.  
Note  
80  
Section 2H. Voice Services  
 
Messages — plays back and displays how many new  
voice mail messages, text messages, and picture  
messages you have.  
Check the Phone  
Obtain information about your phone by saying  
“Check” followed by the value you wish to check.  
Missed Calls — plays back and displays how many  
new missed calls you have.  
To see and hear status information:  
You must say “More Options” one or more times to  
display Time, Battery, Signal, Network, Volume, and  
My Phone Number.  
Note  
1. Press the smart key.  
2. Say “Check.” (Your phone displays a list of valid  
status indicators and prompts you to choose one.)  
Time — plays back and displays the current time and  
Status — plays back and displays the following:  
Battery  
date.  
Signal Strength — plays back and displays current  
signal strength.  
Signal strength  
Network coverage  
Network — plays back and displays current network  
coverage.  
Master volume setting  
Number of missed calls  
Number of new voice mail messages  
Current time and date  
Battery — plays back and displays the current level of  
battery charge.  
My Phone Number — plays back and displays your  
phone number.  
Number of new SMS Voice messages  
Volume — plays back and displays the current master  
volume setting.  
Voicemail — plays back and displays how many new  
voice mail messages you have.  
Section 2H. Voice Services  
81  
 
Playing Voice Memos  
Managing Voice Memos  
1. Press  
> Settings/Tools > Tools > Voice Memo.  
Menu  
You can record brief memos to remind yourself of  
important events, phone numbers, or grocery list items.  
You can also record phone conversations.  
2. Press View All (left softkey).  
3. Use the navigation keys to scroll to a recording.  
4. Press  
to play the Voice Memo.  
S
Recording Voice Memos  
You can press Play All (left softkey) to play all Voice  
Memos, or Options (right softkey) > Select Multiple  
to play several Voice Memos consecutively.  
Tip  
1. Press  
> Settings/Tools > Tools > Voice Memo.  
Menu  
2. Press  
and begin recording after the prompt.  
S
3. To end the recording, press Stop (left softkey). A  
dialogue box will appear.  
4. If you want to review the recording, press Review  
(left softkey). Otherwise, press Cancel (right softkey).  
To record a conversation during a phone call:  
1. Make or answer the call.  
2. Press Options (right softkey) > Voice Memo, and  
press  
.
S
To end the recording of your conversation:  
Press Stop (left softkey).  
82  
Section 2H. Voice Services  
   
Changing Voice Memo Settings  
Using Other Voice Memo Options  
1. Press  
> Settings/Tools > Tools > Voice Memo.  
You can also rename your Voice Memo, use them as  
ringers, or delete them.  
Menu  
2. Press Settings (right softkey).  
1. Press  
> Settings/Tools > Tools > Voice Memo.  
Menu  
3. Scroll to Recording Length, and press  
.
S
2. Press View All (left softkey).  
Select a maximum length of 10 Seconds,  
30 Seconds, 1 Minute, 5 Minutes, or 30 Minutes, and  
3. Use the navigation keys to scroll to the recording  
you want to work with.  
press  
.
S
4. Scroll to 10 Second Tone and press  
. This tone  
S
4. Press Options (right softkey)> Assign, Rename,  
Copy To - MMC, Move To - MMC, Delete, Send, Properties,  
Select Multiple, or Settings.  
beeps every 10 seconds during your Voice  
Record.  
Select Enable or Disable and press  
.
S
5. Scroll to Storage Location and press  
.
S
Select In Phone or Memory Card and press  
.
S
Section 2H. Voice Services  
83  
Section 2I  
Using Your Phone’s microSD Card  
and Adapter  
microSD Card  
Using the microSD Card  
Using Your Phone’s microSD Card and Adapter (page 84)  
Formatting the microSD Card (page 88)  
Your phone is equipped with a 256 MB microSD  
(Secure Digital) memory card and its adapter to  
expand the phone’s available memory space. It allows  
you to store images, videos, music, and voice data in  
your phone.  
Your phone lets you use a microSDTM card and an adapter to  
expand the available memory space. This highly secure  
digital card enables you to quickly and easily exchange  
images, music, and voice data between SD-compatible  
devices.  
Inserting the microSD Card  
1. With your phone powered off, remove the back  
cover and then the battery. (See “Removing the  
Battery” on page 18.)  
84  
Section 2I. microSD Card  
         
2. Open the hinged door on the microSD holder.  
4. Close the hinged door.  
3. Gently lower the microSD card into the slot as  
Be sure to use only recommended microSD cards  
Note  
shown below.  
(64MB–8GB). Using non-recommended microSD  
cards could cause data loss and damage your  
phone.  
Section 2I. microSD Card  
85  
Removing the microSD Card  
Using the microSD Adapter  
1. With your phone powered off, remove the back  
The supplied microSD adapter allows microSD cards  
to be used in SD-compatible devices. Before using,  
you will need to insert the microSD card into the  
microSD adapter.  
cover and then the battery.  
2. Gently remove the microSD card from the opening.  
3. Replace the battery and back cover.  
To insert the microSD card into the microSD adapter:  
Do not bend or scratch your memory card. Keep it  
away from static electricity, water, and dirt.  
Note  
With the label side of the microSD card facing up,  
insert the card into the supplied microSD adapter,  
and gently slide the card until it is fully inserted.  
The microSD card and its adapter can be easily  
damaged by improper operation. Please be careful  
when inserting, removing, or handling them.  
To remove the microSD card from the microSD adapter:  
Hold the front edge of the microSD card, and  
gently pull outward to remove it from the adapter.  
To transfer data from your microSD card to your computer:  
1. Insert the microSD card into the microSD adapter  
as previously explained.  
2. Insert the microSD adapter into the appropriate slot  
of your SD-compatible computer.  
3. Select the files you want to copy from the card and  
drag them to the appropriate folder displayed on  
86  
Section 2I. microSD Card  
your computer. (Consult your operating system  
documentation for further details.)  
Not all MP3 or M4A (ACC) files that you might place  
on your microSD card using the microSD adapter  
can be played on your phone. The file’s Digital Rights  
Management (DRM) settings may prohibit them from  
being played.  
Note  
4. When you are finished, remove the microSD  
adapter from your computer, and then remove the  
microSD card from the adapter and reinsert the  
card into your phone.  
To create a folder on your microSD card in which to place  
music files:  
DO NOT use your computer to change or edit folder  
or file names on the microSD.  
Note  
With a formatted microSD card in your phone,  
access the Sprint Music Store. A folder called  
“Music” is created on your microSD card. You only  
need to do this once to create this folder.  
DO NOT turn off or restart your computer, or put it  
into standby mode, while using a mass storage  
device. Doing so will result in loss or damage of data.  
After the “Music” folder has been created, use the  
microSD card adapter to transfer music files from your  
computer to the “Music” folder on your microSD card.  
If you connect a mass storage device to a peripheral  
device, your device may not work properly.  
Copying Music to the microSD Card to Play on  
Your Phone  
To play the music files you placed in the “Music” folder on  
the microSD card:  
Access the Sprint Music Store. If the music files are  
compatible with your phone, you can play them  
like music files you have purchased and  
Use the microSD adapter or an optional USB  
connection to transfer compatible music files from  
your computer to your phone’s microSD card. MP3  
or M4A (ACC) music files are compatible with your  
phone.  
downloaded from the Sprint Music Store.  
Section 2I. microSD Card  
87  
Formatting the microSD Card  
Your phone automatically formats your microSD card.  
However, if you cannot save files on your microSD, you  
may need to format the card yourself.  
To format your microSD card:  
1. Insert the microSD card. See “Inserting the  
microSD Card” on page 84.  
2. Press  
> Settings/Tools > Tools > File Manager.  
Menu  
3. Highlight Format Memory Card and press S.  
(A warning message will be displayed.).  
If you are sure you wish to remove all the files from  
your microSD card, press Format (left softkey).  
88  
Section 2I. microSD Card  
   
Section 2J  
Taking Pictures  
Taking pictures with your phone’s built-in camera is as  
simple as choosing a subject, pointing the lens, and  
pressing a button. You can activate the phone’s  
camera mode whether the phone is open or closed.  
Camera  
Taking Pictures (page 89)  
Recording Videos (page 93)  
To take a picture with your phone open:  
Storing Pictures and Videos (page 96)  
Sending Sprint Picture Mail (page 99)  
Managing Sprint Picture Mail (page 101)  
1. Press S> Pictures > Camera.  
– or –  
You can also activate the camera by pressing and  
holding the camera button.  
Your phone’s built-in camera gives you the ability to take full-  
color digital pictures, view your pictures using the phone’s  
display, and instantly send them to family and friends. It’s fun,  
and it’s easy to use as a traditional point-and-click  
camera. Just take a picture, view it on your phone’s  
display, and send it from your phone to up to 16  
people.  
2. Using the display screen as a viewfinder, aim the  
camera lens at your subject.  
Press S. (The picture will automatically be saved  
in the In Camera folder.)  
3. To take another picture, press =.  
4. Press Options (right softkey) for more options:  
Send to send your picture. (See page 102 for  
details.)  
Section 2J. Camera  
89  
         
Upload to upload the picture to the Sprint Picture  
Mail Web site (www.sprint.com/picturemail).  
Screensaver – picture will display on your screen  
background.  
Assign to assign the picture to a Screensaver, Call  
with ID, etc.  
External LCD – picture will display on your external  
screen.  
Review/Send Media to go to the In Phone folder or  
microSD folder (if available) to review and send  
your saved pictures.  
Picture ID – picture will be associated with a  
Contacts entry.  
Call with ID – picture will display during incoming  
Order Prints to order prints of the pictures you  
calls with ID.  
choose.  
Call without ID – picture will display during  
Post to Service to access available services. Select  
incoming calls without ID.  
Update to display the latest services.  
5. For pictures stored in your album, press, Pictures >  
My Albums > Options and choose from the options  
below.  
Add Text Caption to add a caption to your pictures.  
Delete to delete the picture you just took.  
Send  
Take New Picture to return to camera mode to take  
another picture.  
To Contacts to transmit the picture to recipients  
in your Contacts.  
Properties to view technical information about the  
Bluetooth to send to a Bluetooth device.  
selected picture.  
To Services to send the picture to a variety of  
services, using Sprint Picture Mail.  
– or –  
After you take pictures press View All (left softkey),  
highlight a picture, and pressAssign (left softkey) to  
assign the picture as one of the following:  
Play Videos allows you to play your stored videos.  
90  
Section 2J. Camera  
Print to send the picture to a printing service,  
using Sprint Picture Mail, or to a local Bluetooth  
printer.  
Registering Your Sprint Picture Mail  
Account  
Manage to delete, upload, copy, move, select,  
unselect, and rename pictures.  
The first time you use any of the picture management  
options involving the Sprint Picture Mail Web site, you  
will be prompted to register your Sprint Picture Mail  
account and establish a password through your phone.  
This password will also allow you to sign in to the  
Sprint Picture Mail Web site at www.sprint.com/picturemail  
to access and manage your uploaded pictures and  
albums.  
Slideshow to display the pictures in letterbox and  
play a slide show.  
Filter By to control which item are shown: Show All,  
Pictures Only, or Videos Only.  
Take New to take a new picture or video.  
My Albums to jump to where you are managing  
your pictures and videos.  
1. Press  
> Pictures > My Albums > Online Albums >  
View Albums. (You will be prompted to register your  
S
Select Multiple to select more than one picture or  
video.  
Picture Mail Account.)  
If your Sprint service plan does not include Sprint  
Picture Mail, you will first be prompted to subscribe to  
the service for an additional monthly charge.  
Note  
To take a picture with the phone closed:  
Push the camera button to put the phone into  
camera mode. Push the camera button again to  
take a photo.  
2. Press Continue (left softkey).  
3. From the Set Password screen, use your keypad to  
enter a four-digit to 32-digit password and press  
. (You will be prompted to confirm your  
S
password.)  
Section 2J. Camera  
91  
 
Brightness to set the amount of light in a picture.  
Write down your Sprint Picture Mail password and  
keep it in a secure place.  
Tip  
White Balance to adjust your camera to these  
lighting environments: Auto, Sunny, Cloudy,  
Tungsten, Fluorescent, or Twilight. Choose Auto to  
have your phone adjust white balance as needed.  
4. Please wait while the system creates your account.  
Once you have received confirmation that your  
account has been successfully registered, you may  
upload and share pictures and access the Sprint  
Picture Mail Web site.  
Multiple Shots to take more than one picture in a  
sequence.  
Resolution: 1200x1600(2MP), 1024x1280(1.3MP),  
480x640(VGA), 240x320(QVGA), or  
120x160(QQVGA).  
Camera Mode Options  
When the phone is in camera mode, press Options  
(right softkey) to display additional camera options:  
Quality to set the quality of the file: Economy, Normal,  
or Fine.  
Self Timer to activate the camera’s timer. (See “Setting  
the Self-timer” on page 92 for details.)  
Sounds to set the sound made when a picture is  
taken.  
Fun Tools apply color effects or frames to your pictures  
or set your camera to take multiple shots:  
Icons Display to show or hide your camera’s  
indicators from the viewfinder.  
Color Effect to apply different color effects to the  
picture: Off, Red, Green, Blue, Yellow, Monochrome,  
Negative, or Sepia. (The default setting is Off.)  
Setting the Self-timer  
1. From camera mode, press Options (right  
softkey) > Self Timer.  
Apply Fun Frame to decorate your picture with a  
digital frame. Your phone offers you an array of  
choices (Aurora, Bleach, Cherry, Dragon, Equinox,  
Flash, Glow, Snake, and Tiger).  
2. Highlight the time delay you want to use (5, 10, or  
15 Seconds) and press  
S
. (The viewfinder displays  
the self-timer countdown.)  
Settings and then choose one of these features:  
92  
Section 2J. Camera  
   
3. Press  
to begin the timer, and get ready for the  
White Balance to select the white balance based on  
your lighting conditions (Auto, Sunny, Cloudy,  
Tungsten, Fluorescent, or Twilight).  
S
picture.  
While the self-timer is active, all keys are disabled  
Note  
Multiple Shots to take multiple shots at one time  
(Off, 2 Shots, or 4 Shots).  
except the camera button and Stop (left softkey).  
Using the Zoom  
Resolution to select a picture’s file size.  
Quality to select the picture quality setting  
(Economy, Normal, or Fine).  
This feature allows you to get closer to or farther away  
from an object when you take its picture. You can  
adjust the zoom from 1x to 8x.  
Sounds to set the sound made when a picture is  
taken.  
To Use the Zoom  
Icons Display to show or hide your camera’s  
indicators from the viewfinder.  
1. From camera mode, press the navigation key right  
or left to adjust the zoom. (A slider is displayed.)  
2. Press  
. (The picture will automatically be saved  
in the In Phone folder.)  
S
Recording Videos  
In addition to taking pictures, you can also record, view,  
and send videos to your friends and family with your  
phone’s built-in video camera.  
Selecting Camera Settings  
1. From camera mode, press Options > Settings.  
2. Select an option and press  
:
S
1. Press  
> Pictures > Camcorder, to activate  
S
camcorder mode. (Additional video options are  
available through the Video Mode Options menu.  
See “Video Mode Options” on page 94 for more  
information.  
Brightness to adjust the brightness of the picture.  
Section 2J. Camera  
93  
   
2. A screen will appear. Select a video mode.  
Video Mode Options  
Video Mail to record a 20-second clip that can be  
sent using Sprint Picture Mail.  
After you shoot the video, press Options (right softkey)  
to choose one of the following:  
Long Video to take a video longer than 20  
seconds. The length of the video is determined by  
the available memory of the storage location,  
either on the phone or on the installed microSD  
card.  
Send to send your video. (See page 102 for details.)  
Assign to assign the video to a contact as a video  
ringtone.  
Upload to upload the video to the Sprint Picture Mail  
Web site (www.sprint.com/picturemail).  
Your phone will not display the Video Mode screen  
unless a microSD card is installed.  
Note  
Post to Service to access available services. Select  
Update to display the latest services.  
3. Using the phone’s main display screen as a  
Mute to mute the video.  
viewfinder, aim the camera lens at your subject.  
Delete to delete the video you just recorded.  
Add Text Caption to add a caption to your video.  
4. Press  
to start recording.  
S
Press Pause (left softkey) to pause recording.  
Take New Video to return to camcorder mode to record  
another video.  
Press Resume (left softkey) to resume recording.  
5. Press Stop (right softkey) to finish recording before  
the 30-second maximum. (The video will  
automatically be saved in your designated storage  
area.)  
Properties to view technical information about the  
selected video.  
To shoot another video, press =.  
94  
Section 2J. Camera  
 
You may also press View All (left softkey) and then press  
Options (right softkey) to choose from the following  
options:  
Selecting Video Settings  
Your phone’s camcorder has many features that help  
you shoot professional-looking videos quickly and  
easily.  
Send  
PictureMail to send the picture to a variety of  
services, using Sprint Picture Mail.  
Not all options will be available for all videos or from  
all menus.  
Note  
Via Bluetooth to send to a Bluetooth device.  
Play allows you to play the currently selected video.  
Play Videos allows you to play your stored videos.  
When the phone is in camcorder mode, press Options  
(right softkey) to access these features. They work as  
described in “Camera Mode Options” on page 92.  
Print to send the picture to a printing service, using  
Sprint Picture Mail, or to a local Bluetooth printer.  
Self Timer to begin a timer that delays the start of the  
video shoot.  
Manage to delete, upload, copy, move, select,  
unselect, and rename pictures.  
Color Effect to adjust color hues within your video.  
Settings  
Slideshow to display the pictures in letterbox and play  
a slide show.  
Brightness to set the amount of light in a picture.  
White Balance to adjust your camera to these  
lighting environments: Auto, Sunny, Cloudy, Tungsten,  
Fluorescent, or Twilight. Choose Auto to have your  
phone adjust white balance as needed.  
Filter By to control which item are shown: Show All,  
Pictures Only, or Videos Only.  
Take New allows you to take another picture or video.  
My Albums to return to the main My Albums menu.  
Video Mode to change between night and auto  
settings.  
Select Multiple allows you to select more than one  
picture or video.  
Resolution to select a video’s file size.  
Section 2J. Camera  
95  
Cue Sound to turn sound on or off.  
Playing Video Clips Stored in  
Your microSD card  
Icons Display to show or hide your camcorder’s  
indicators from the viewfinder.  
You can also play video clips stored in you microSD  
card. These can be shot by you and stored in your  
microSD card as well videos shared with you by others.  
My Album  
After you shoot a video, it is automatically saved in the  
In Phone folder or Memory Card folder of My Album. From  
the In Phone folder or Memory Card folder, you can play  
your videos, upload them your Sprint Online Album,  
delete videos, and access additional options.  
To play a video clip stored in your microSD card:  
1. Press  
> Pictures > My Albums > Memory Card.  
S
2. Highlight a stored video.  
To view the videos stored in My Album:  
3. PressOptions (right softkey) > Play.  
1. Press  
Card.  
> Pictures > My Albums > In Phone or Memory  
S
Storing Pictures and Videos  
2. Use your navigation keys to scroll through the  
video thumbnails.  
Your phone’s picture and video storage area is called  
My Albums. There are three types of folders in  
My Albums:  
My Video Options  
In Phone  
In microSD  
Online Albums  
When you are viewing videos, you can customize both  
the video and the actual viewing experience.  
For details on your options, see “Sending Sprint Picture  
Mail” on page 99.  
96  
Section 2J. Camera  
   
Setting Storage Options  
microSD Picture and Video Folders  
1. Press  
> Pictures > Settings  
You can save pictures and videos directly to the  
microSD card using your phone’s pictures and videos  
settings.  
S
2. Highlight Auto Save to and press  
.
S
3. Select Phone Memory, Memory Card, or Switch w/Card.  
(Switch w/Card stores pictures to the In Phone folder  
if no microSD card is installed.)  
To review your stored pictures and videos in the microSD:  
1. Press  
> Pictures > My Albums > Memory Card.  
S
2. Use your navigation key to scroll through and view  
saved pictures and videos.  
In Phone Folder  
Your phone’s internal storage area is called the In  
Phone folder. From the In Phone folder, you can view all  
the pictures and videos you have stored there, send  
items to the Sprint Picture Mail Web site  
(www.sprint.com/picturemail), delete files, and access  
additional options.  
In Phone Folder and microSD Card  
Options  
When you are viewing the In Phone folder or the  
microSD card folders, press Options (right softkey) to  
display the following options:  
To review your stored pictures and videos in the In Phone  
folder:  
Send  
To Contacts to transmit the picture to recipients in  
your Contacts.  
1. Press  
> Pictures > My Albums > In Phone.  
S
2. Use your navigation key to view and scroll through  
the pictures and videos.  
Bluetooth to send to a Bluetooth device.  
To Services to send the picture to a variety of  
services, using Sprint Picture Mail.  
Play Videos allows you to play your stored videos.  
Section 2J. Camera  
97  
 
Videos  
Print to send the picture to a printing service, using  
Sprint Picture Mail, or to a local Bluetooth printer.  
My Albums to return to the main My Albums menu.  
Manage to delete, upload, copy, move, select,  
unselect, and rename pictures.  
Select Multiple allows you to select more than one  
picture or video.  
Delete to erase the selected picture.  
Storing Pictures in Your microSD Card  
Upload to upload files from My Album to the Sprint  
Picture Mail Web site (www.sprint.com/picturemail).  
Depending on your settings, you may be  
prompted to accept a data connection.  
Storing pictures in your microSD card frees up your  
phone’s internal memory and allows you to transfer  
photo files to other SD-compatible devices.  
Copy To Card/Copy to Phone to copy the selected  
picture to another location.  
To save a picture to the microSD card:  
1. Press  
> Pictures > My Albums > In Phone.  
S
Move to Card/Move to Phone to move the selected  
picture to another location.  
2. Highlight a picture you wish to save to the microSD  
card and then press  
next to the picture.  
. A check mark appears on  
S
Rename to assign a different name to the picture.  
Use your keypad to enter the new name.  
3. Press Options (right softkey)> Manage > Move To Card  
and then press  
Properties to view technical information about the  
selected picture.  
.
S
Slideshow to display the pictures in letterbox and play  
a slide show.  
Storing Videos in Your microSD Card  
Storing videos in your microSD card frees up memory  
in My Album and allows you to transfer video files to  
other SD-compatible devices.  
Filter By to control which item are shown: Show All,  
Pictures Only, or Videos Only.  
Take New  
Pictures  
98  
Section 2J. Camera  
To save a video to the microSD card:  
1. Press > Pictures > My Albums > In Phone.  
To send pictures or videos from My Albums:  
> Pictures > My Albums > In Phone or  
1. Press  
S
S
Memory Card.  
2. Highlight a video you wish to save to the microSD  
card and then press . A checkmark appears on  
2. Highlight a picture or video you wish to send.  
3. Press Options (right softkey) > Send > To Contacts  
S
the lower right corner of the thumbnail.  
3. Press Options (right softkey) > Manage >  
and press  
.
S
Move To Card > SD card and then press  
.
S
4. Add recipients for the message and press Next (left  
softkey).  
Sending Sprint Picture Mail  
To enter a recipient directly, highlight the Add  
Mobile # field and enter a wireless phone number,  
or highlight the Add Email field and add an email  
address, and press Done (left softkey).  
Once you have taken a picture or a video, you can use  
the messaging capabilities of your phone to instantly  
share it with family and friends. You can send pictures  
or videos to up to 16 people at a time using their email  
addresses or their phone numbers. Each message can  
contain up to 28 pictures or two videos.  
To add a recipient from Contacts, select Add from  
Contacts, select the desired contact(s), and press  
Done (left softkey).  
To add a recently used recipient, select Add  
Recent Recipients, select the desired contact(s),  
and press Done (left softkey).  
Sending Pictures and Videos  
From My Albums  
5. Select the desired options to include a text  
message or a voice recording, or to set the  
message priority.  
You can send pictures and videos directly from My  
Albums.  
Section 2J. Camera  
99  
 
6. Confirm your recipients, message, voice recording,  
To add a recently used recipient, select Add Recent  
Recipients, select the desired contact(s), and press  
Done (left softkey).  
and picture or video.  
7. Press Send (left softkey) to send your picture mail.  
3. Add pictures or videos to your message.  
The first time you send Sprint Picture Mail, you will be  
prompted to establish an account and password.  
Note  
To add an existing picture or video, select In  
Phone, Memory Card, or Online Albums, select the  
desired files, and press Next (left softkey).  
Sending Pictures and Videos  
From Messaging  
To add a new picture or video, select Take New  
Picture or Take New Video, capture the new picture  
or video, and press Accept (left softkey).  
You can also send pictures and videos from your  
Messaging menu, using the Picture Mail application.  
4. If desired, add a subject and a text message.  
To send pictures and videos from the Messaging menu:  
5. When you have finished, press Send (left softkey) to  
send the message.  
1. Press  
> Messaging > Send Message > Picture Mail.  
S
You can attach the entire album or any media online  
to send a Picture Mail message to any recipients  
from the phone.  
2. Add up to 16 recipients for the message and press  
Note  
Next (left softkey).  
To enter a recipient directly, highlight the Add  
Mobile # field and enter a wireless phone number,  
or highlight the Add Email field, add an email  
address, and press Done (left softkey).  
To add a recipient from Contacts, select Add from  
Contacts, select the desired contact(s), and press  
Done (left softkey).  
100  
Section 2J. Camera  
Managing Online Pictures and Videos  
from Your Phone  
Managing Sprint Picture Mail  
Using the Sprint Picture Mail Web Site  
Use your phone to manage, edit, or share pictures you  
have uploaded to the Sprint Picture Mail Web site at  
www.sprint.com/picturemail. (See “In Phone Folder and  
microSD Card Options” on page 97 for information  
about uploading.)  
Once you have uploaded pictures or videos to your  
online Picture Mail account at www.sprint.com/picturemail  
(see“In Phone Folder and microSD Card Options” on  
page 97), you can use your computer to manage your  
pictures. From the Sprint Picture Mail Web site, you can  
share pictures, edit album titles, add captions, and  
organize images. You can even send your pictures to  
be printed at participating retail locations.  
To view your online pictures from your phone:  
1. Press  
> Pictures > My Albums > Online Albums.  
S
(Depending on your settings you may be  
prompted to accept a data connection.) (The  
Uploads folder and your albums are displayed.)  
You will also have access to picture management tools  
to improve and customize your pictures. You’ll be able  
to lighten, darken, crop, add antique effects, add comic  
bubbles and cartoon effects, and use other features to  
transform your pictures.  
2. Select Uploads or an album title and press OK to  
display. (Thumbnail pictures, up to nine per screen,  
are displayed.)  
3. Select a picture and press Options (right softkey) to  
display your online picture options.  
To access the Sprint Picture Mail Web site:  
1. From your computer’s Internet connection, go to  
www.sprint.com/picturemail.  
2. Enter your phone number and Sprint Picture Mail  
password to register. (See “Registering Your Sprint  
Picture Mail Account” on page 91.)  
Section 2J. Camera  
101  
   
Uploading Pictures  
Sending Online Sprint Picture Mail  
To upload pictures or videos directly from your phone:  
To send pictures using the online Address Book:  
1. Press  
> Pictures > My Albums > In Phone or  
Memory Card.  
1. From the online Sprint Picture Mail display at  
www.sprint.com/picturemail, select a picture and  
press Send (left softkey). (see “Managing Online  
Pictures and Videos from Your Phone” on page  
101.)  
S
2. Select the pictures or videos you want to upload  
and press Options (right softkey) > Manage > Upload.  
3. After your phone connects to the Picture Mail site,  
select an album for your uploaded pictures or  
videos and press Upload (left softkey).  
2. Select Recipients > Online Addr. Book.  
3. Select a recipient or recipients from your Online  
Address Book and press  
.
S
4. To view an album, highlight it and press  
.
S
4. Press Done (left softkey) when you have finished  
selecting recipients.  
To upload the video you just shot to the Sprint Picture  
Mail Web site (www.sprint.com/picturemail). Depending  
on your settings, you may be prompted to accept a  
data connection.  
5. Press Next (left softkey).  
6. To include a text message, highlight the box under  
Text Message and press  
.
S
7. Confirm your recipients and attached data.  
8. Press Send (left softkey) to send the Sprint Picture  
Mail.  
102  
Section 2J. Camera  
   
To send pictures and videos from the online pictures menu:  
4. To select an option, highlight it and press  
.
S
Copy/Move to copy and move pictures to a  
selected album.  
1. From the online albums display, select a picture or  
video and press Send (left softkey).  
Create Album to create a new online album.  
2. To complete and send the message, follow steps  
4—8 above.  
Go to Album List to view your list of albums.  
Delete or Delete All to delete the selected picture or  
all pictures from the current album.  
Working With Pictures Stored Online  
Unselect, Select All, or Unselect All to change your  
current selection.  
You can manage the pictures you have uploaded to  
Sprint Picture Mail from your phone and online. You  
can create, view, and edit albums, download pictures to  
your phone, and share your albums.  
Downloading Pictures and Videos to Your Phone  
To download pictures and videos from the Sprint Picture  
Mail Web site:  
Managing Pictures  
To manage your pictures from your phone:  
1. Press  
> Web.  
S
1. Press  
> Pictures > My Albums > Online Albums.  
S
2. Press Options (right softkey)> GoTo Web Address.  
2. Select an album to display and press  
.
S
3. Use your keypad to enter www.sprint.com/picturemail  
and press Go (left softkey).  
3. Select a picture and press Options (right softkey) to  
display your options.  
4. Enter your phone number and password.  
5. Select an album and display a picture or video. (To  
display additional pictures or videos, highlight Next,  
and then press  
.)  
S
Section 2J. Camera  
103  
 
6. Select Download and press  
. (The selected item  
will download and be placed in My Albums.)  
S
Sharing Albums  
To send an album from the Sprint Picture Mail Web site:  
1. From the Picture Mail Web site (see steps 1-4  
under “Downloading Pictures and Videos to Your  
Phone”), select an album, scroll to Album Options,  
and press  
.
S
2. Select Share Album: “<name>”.  
3. Enter a recipient from your Address Book, or enter  
an email address or wireless phone number.  
4. If desired, enter a message.  
5. Select Send and press  
to send the album.  
S
For more information on using Sprint Picture Mail,  
visit www.sprint.com/picturemail.  
Note  
104  
Section 2J. Camera  
 
Section 2K  
By default, your device’s Bluetooth feature is turned off.  
Turning Bluetooth on makes your phone “discoverable”  
by other in-range Bluetooth devices.  
Bluetooth  
Turning Bluetooth On and Off (page 105)  
Using the Bluetooth Settings Menu (page 106)  
Bluetooth Profiles (page 107)  
To turn Bluetooth on:  
1. Press Menu > Tools/Settings > Tools > Bluetooth >  
Bluetooth Power.  
Pairing Bluetooth Devices (page 108)  
– or –  
Transferring Files Between Your Phone and  
Your Computer (page 109)  
Press Menu > Tools/Settings > Settings > Bluetooth >  
Bluetooth Power.  
Your phone features built-in Bluetooth technology, allowing you  
to share information more easily than ever before. Bluetooth is  
a short-range communications technology that allows  
you to connect wirelessly to a number of Bluetooth  
devices, such as headsets and hands-free car kits, and  
Bluetooth-enabled handhelds, computers, printers, and  
wireless phones. The Bluetooth communication range  
is usually up to approximately 30 feet.  
2. Select On and press Done (left softkey) to enable  
Bluetooth.  
To turn Bluetooth off:  
1. Press Menu > Tools/Settings > Tools > Bluetooth >  
Bluetooth Power.  
– or –  
Press Menu > Tools/Settings > Settings > Bluetooth >  
Bluetooth Power.  
Section 2K. Bluetooth  
105  
         
2. Select Off and press Done (left softkey) to disable  
To access the Bluetooth Settings menu:  
Bluetooth.  
1. Press Menu > Settings/Tools > Settings > Bluetooth.  
Bluetooth Status Indicators  
2. Set your Bluetooth options.  
The following icons show your Bluetooth connection  
status at a glance:  
Select Bluetooth Power to turn Bluetooth on or off.  
Select Rename Motorola VE20 to name or rename  
your phone for Bluetooth.  
— Bluetooth is connected.  
— (steady) Bluetooth is active.  
— (flashing) phone is in discovery mode.  
Select Set Discoverable to specify when your  
phone should be discoverable.  
Select Set Exchange Folder to choose which folder  
(In Phone or Memory Card) is used by Bluetooth  
devices.  
Using the Bluetooth Settings Menu  
Select Set Voice Priority to select which device  
(Answering Device, Phone, or Hands-Free) will have  
voice priority.  
The Bluetooth Settings menu allows you to set up many  
of the characteristics of your phone’s Bluetooth service,  
including:  
Entering or changing the name your phone uses for  
Bluetooth communication  
Setting your phone’s visibility (or “discoverability”) for  
other Bluetooth devices  
Displaying your phone’s Bluetooth address  
106  
Section 2K. Bluetooth  
 
DUN: Dial-Up Network Profile – This profile functions as a  
wireless data cable, connecting a computer or PDA  
to a network through your phone.  
Bluetooth Profiles  
All of the Bluetooth settings you configure are stored in  
your phone’s Bluetooth user profile. You can use  
different profiles for specific Bluetooth functions.  
OPP: ObjectPush Profile – This profile uses the Generic  
Object Exchange profile services to send data  
objects between devices and can be used to  
exchange objects like music files, pictures, calendar  
(vCal) and business cards (vCard).  
HSP: Headset Profile – This profile functions as a  
wireless ear jack. When an incoming call is received,  
the ringer can be heard through the headset instead  
of through the phone. The call can then be received  
by pushing a button. While using the phone, you can  
use the headset instead of the phone by pushing a  
button on the headset, the same as inserting a jack  
into the phone. Increase or decrease the volume by  
using the volume key on the side of the phone.  
FTP: File Transfer Profile – This profile allows you to  
transfer files to or from other Bluetooth-enabled  
devices.  
BPP: Basic Printing Profile – This profile enables simpler  
printing from your phone to a Bluetooth-enabled  
printer.  
A2DP: Advanced Audio Distribution Profile – This profile  
allows you to transmit high quality stereo music from  
your phone to other compatible accessories  
including Bluetooth stereo headsets.  
HFP: Hands-Free Profile – This profile functions as a  
wireless car kit. Incoming calls ring to the hands-free  
headset or device. Calls can be received by pressing  
a button on the headset or device. For dialing, four  
functions are supported: recent call dial, voice dial,  
speed dial, and number dial. Increase or decrease  
the volume by using the volume key on the side of  
the phone.  
AVRCP: Audio/Video Remote Control Profile – This profile  
enables your phone to remotely control compatible  
accessories including Bluetooth stereo headsets.  
You can play, pause, stop, forward, reverse, fast  
forward, or rewind from a headset. (Playback  
functions may vary among Bluetooth accessories.)  
Section 2K. Bluetooth  
107  
 
PBAP: Phone Book Access Profile – This profile enables  
exchange of Contacts information between devices.  
It is typically used between a car kit and a mobile  
phone to allow the car kit to display the name of the  
incoming caller.  
3. Highlight a device and press  
.
S
4. Enter the passkey and press  
.
S
Due to different specifications and features of other  
Bluetooth-compatible devices, display and  
operations may be different, and functions such as  
transfer or exchange may not be possible with all  
Bluetooth-compatible devices.  
Note  
Pairing Bluetooth Devices  
Waiting for Pairing  
Paired Devices  
If you are going to be using a Dial-Up Network (DUN)  
profile to pair with a computer or PDA, you will need to  
allow the other device to initiate pairing with your  
phone.  
The Bluetooth pairing process allows you to establish  
trusted connections between your phone and another  
Bluetooth device. When devices are paired, a passkey  
is shared between devices, allowing for fast, secure  
connections while bypassing the discovery and  
authentication process  
To allow your phone to be paired with a computer or PDA:  
1. Press  
> Settings/Tools > Settings > Bluetooth >  
Set Discoverable.  
Menu  
To pair your phone with another Bluetooth device:  
1. Press Menu > Settings/Tools > Tools > Bluetooth > Add  
2. Select Always and press Done (left softkey).  
New Device.  
3. You will then need to search for your phone from  
your computer or PDA.  
2. Select the device type (Hands Free, All, Computer,  
PDA, Phone, or Printer) and press Continue (left  
softkey) or  
. (Your phone will display a list of  
S
discovered in-range Bluetooth devices.)  
108  
Section 2K. Bluetooth  
 
4. Follow the onscreen prompts on you computer or  
The types of files you can transfer in this way are stored  
in the following locations:  
PDA, and on you phone to enter your passkey.  
In the phone’s memory:  
The passkey is typically 0000.  
Tip  
For music, the audio folder.  
For pictures, the incamera folder.  
For video, the incamcorder folder.  
On the microSD card:  
Transferring Files Between Your  
Phone and Your Computer  
For music, the Music folder orMedia folder.  
For pictures, the DCIM folder.  
For video, the DCIM folder.  
You can transfer files such as music, pictures, and  
video between your phone and a Bluetooth-enabled  
computer or similar device. You do this using the File  
Transfer Profile (FTP) in your phone and the Bluetooth  
FTP client software found in most Bluetooth-enabled  
computers. No external FTP client is necessary.  
Before transferring files, your phone must be paired  
with a computer. (For information on pairing, see  
“Pairing Bluetooth Devices” on page 108.) After pairing,  
you can browse and transfer folders and files between  
your computer and your phone’s internal memory or  
the microSD card inserted in your phone.  
Section 2K. Bluetooth  
109  
   
Section 3  
Sprint Service  
 
Section 3A  
Sprint Service Features:  
The Basics  
Setting Up Your Voicemail  
All unanswered calls to your phone are automatically  
transferred to your voicemail, even if your phone is in  
use or turned off. Therefore, you will want to set up your  
Sprint Voicemail and personal greeting as soon as  
your phone is activated.  
Using Voicemail (page 112)  
Using SMS Text Messaging (page 118)  
Using SMS Voice Messaging (page 120)  
Using Caller ID (page 121)  
1. Press and hold 1.  
2. Follow the system prompts to:  
Create your passcode.  
Responding to Call Waiting (page 121)  
Making a Three-Way Call (page 122)  
Using Call Forwarding (page 123)  
Record your name announcement.  
Record your greeting.  
Now that you’ve explored your phone’s fundamentals, it’s  
time to learn about the calling features that enhance your  
Sprint service. This section outlines your basic Sprint  
service features.  
Choose whether to activate One-Touch Message  
Access (a feature that lets you access messages  
simply by pressing and holding 1, bypassing the  
need for you to enter your passcode).  
112  
Section 3A. Sprint Service Features: The Basics  
         
Voicemail Passcode  
When you are roaming off the network, you may not  
receive notification of new voicemail messages. It is  
recommended that you periodically check your  
voicemail by dialing 1 + area code + your wireless  
phone number. When your voicemail answers, press  
* and enter your passcode. You will be charged  
roaming rates when accessing voicemail while  
roaming off the Sprint National Network.  
Note  
Note  
If you are concerned about unauthorized access to  
your voicemail account, Sprint recommends that you  
enable your voicemail passcode. (Do not activate  
One-Touch Message Access.)  
Voicemail Notification  
There are several ways your phone alerts you to a new  
message:  
Your phone accepts messages even when it is  
turned off. However, you are only notified of new  
messages when your phone is turned on and you  
are in a Sprint service area.  
By displaying a message on the screen.  
By sounding the assigned ringer type.  
By displaying  
at the top of your screen.  
Sending an Incoming Call to Voicemail  
New Voicemail Message Alerts  
Press Ignore (right softkey).  
When you receive a new voice message, your phone  
alerts you and prompts you to call your voicemail.  
Retrieving Your Voicemail Messages  
You can review your messages directly from your  
wireless phone or from any other touch-tone phone. To  
dial from your wireless phone, you can either speed  
dial your voicemail or use the menu keys.  
To call your voicemail:  
Press and hold 1.  
Section 3A. Sprint Service Features: The Basics  
113  
 
Using One-Touch Message Access  
Voicemail Key Guide  
Press and hold 1. (Your phone will dial your  
voicemail box.)  
Here’s a quick guide to your keypad functions while  
listening to voicemail messages. For further details and  
menu options, see “Voicemail Menu Key” on page 117.  
Using the Menu Keys on Your Phone to Access  
Your Messages.  
1
2
Send Reply  
3
Advance  
Press Menu > Messaging > Voicemail > Call Voicemail.  
Date/Time  
You are charged for airtime minutes when you are  
accessing your voicemail from your phone.  
Note  
4
Replay  
5
Rewind  
6
Forward  
Using Another Phone to Access Messages  
1. Dial your wireless phone number.  
2. When your voicemail answers, press *.  
3. Enter your passcode.  
7
8
9
Erase  
Return Call  
Save  
*
Cancel  
0
Help  
#
Skip  
When you call into voicemail, you first hear the  
header information (date, time, and sender  
information) for the message. To skip directly to the  
message, press 4 during the header.  
Tip  
114  
Section 3A. Sprint Service Features: The Basics  
 
1. Press and hold 1to access your voicemail. (If  
your voicemail box contains any new or saved  
messages, press *to access the main voicemail  
menu.)  
Voicemail Options  
Your phone offers several options for organizing and  
accessing your voicemail.  
2. Press 3to change your Personal Options,  
Using Expert Mode  
following the system prompts.  
Using the Expert Mode setting for your personal  
voicemail box helps you navigate through the  
voicemail system more quickly by shortening the voice  
prompts you hear at each level.  
3. Press 1for Settings.  
4. Press 5for Group Distribution Lists.  
5. Follow the voice prompts to create, edit, rename, or  
delete group lists.  
1. Press and hold 1to access your voicemail. (If  
your voicemail box contains any new or saved  
messages, press *to access the main voicemail  
menu.)  
Sprint Callback  
Return a call after listening to a message without  
disconnecting from voicemail.  
2. Press 3to change your Personal Options,  
following the system prompts.  
Press 8after listening to a message. (Once the  
call is complete, you’re returned to the voicemail  
main menu.)  
3. Press 3for Expert Mode.  
4. Press 1to turn Expert Mode on or off.  
Setting Up Group Distribution Lists  
Create up to 20 separate group lists, each with up to  
20 customers.  
Section 3A. Sprint Service Features: The Basics  
115  
 
2. Follow the voice prompts to enter the phone  
Voicemail-to-Voicemail Message  
number.  
Record and send a voicemail message to other Sprint  
Voicemail users.  
3. Follow the voice prompts to record your  
introduction and forward the voice message  
1. From the main voicemail menu, press 2to send  
a message.  
Voicemail-to-Voicemail Receipt Request  
2. Follow the voice prompts to enter the phone  
Request confirmation that your voice message has  
been listened to when you send or forward messages  
to, or reply to messages from other Sprint users.  
number.  
3. Send your voicemail message.  
1. After you have recorded a message, press 1to  
indicate that you are satisfied with the message  
you recorded.  
Voicemail-to-Voicemail Message Reply  
Reply to a voice message received from any other  
Sprint Voicemail user.  
2. Press 4to mark receipt requested.  
1. After listening to a voicemail message, press 2.  
3. Press 1to send your voicemail message.  
2. Follow the voice prompts to record and send  
your reply.  
Voicemail-to-Voicemail Message Forwarding  
Forward a voicemail message, except those marked  
“Private,” to other Sprint Voicemail users.  
1. After listening to a message, press 6.  
116  
Section 3A. Sprint Service Features: The Basics  
Extended Absence Greeting  
Voicemail Menu Key  
When your phone is turned off or you are off the Sprint  
National Network for an extended period, this greeting  
can be played instead of your normal personal  
greeting.  
Following the prompts on the voicemail system, you  
can use your keypad to navigate through the voicemail  
menu. The following list outlines your phone’s  
voicemail menu structure.  
1. From the main voicemail menu, press 3for  
Personal Options.  
1Listen  
1Date and Time Information  
2Send a Reply Message  
3Advance a Few Seconds  
4Replay  
2. Press 2for greetings.  
3. Press 3to record an Extended Absence  
Greeting.  
Clearing the Message Icon  
5Rewind a Few Seconds  
6Forward Message  
7Erase  
Your phone may temporarily continue to display the  
message icon after you have checked your messages.  
8Return This Call  
9Save  
Press Menu > Messaging > Voicemail > Clear Icon.  
0Options  
#Skip to the Next Message  
Section 3A. Sprint Service Features: The Basics  
117  
   
2Send a Message  
Using SMS Text Messaging  
3Personal Options  
With SMS Text Messaging, you can send and receive  
instant text messages between your wireless phone  
and another messaging-ready phone. When you  
receive a new message, it will automatically display on  
your phone’s screen.  
1Settings  
1Skip Passcode  
2Autoplay  
3Play Back Date, Time, and Caller Info.  
4Change Passcode  
In addition, SMS Text Messaging includes a variety of  
preset messages, such as “I’m running late, I’m on my  
way,” that make composing messages fast and easy.  
You can also customize your own preset messages (up  
to 160 characters) from your phone.  
5Group Distribution Lists  
6Numeric Paging  
*Return to Personal Options Menu  
2Greetings  
Sending a Text Message  
1Personal Greetings  
1. Press Menu > Messaging > Send Message > Text  
Message.  
2Name Announcement  
3Extended Absence Greeting  
*Return to Personal Options Menu  
2. Address the message to recipient by selecting  
from Recent Recipients, Contacts, Add Mobile #, or  
Add Email, and press Next (left softkey).  
3Expert Mode  
8Place a Call  
*Exit  
3. Compose your message.  
118  
Section 3A. Sprint Service Features: The Basics  
     
To type a message, use your keypad to enter your  
message. Use the right softkey to select a  
character input mode.  
To use a preset message, press Options (right  
softkey), select Insert Preset Msg, highlight your  
desired message, and press  
.
S
To use a preset message, press Options (right  
softkey), select Insert Preset Msg, highlight your  
3. Review your message and press Send (left softkey).  
(You may select additional messaging options by  
pressing Options [right softkey] to set the callback  
number or the message priority [Normal or Urgent].)  
desired message, and press  
.
S
4. Review your message and press Send (left softkey).  
Accessing SMS Text Messages  
To read an SMS Text Message:  
Using Preset Messages  
Preset messages make sending text messages to your  
friends, family, and co-workers easier than ever.  
When you receive a text message, it will be  
displayed automatically on your phone’s screen.  
Use your navigation key to scroll down and view  
then entire message.  
To add or edit preset messages:  
1. Press Menu > Messaging > Settings >  
Text Messaging > Preset Messages. (The list of preset  
messages will be displayed.)  
To reply to an SMS Text message:  
2. Press Options (right softkey)> Create New.  
– or –  
1. While the message is open, press Reply (left  
softkey).  
Highlight a message and press Edit (left softkey).  
2. Compose your reply or use the preset messages.  
To type a message, use your keypad to enter your  
message. Press Options (right softkey) to select a  
character input mode. (See “Selecting a Text Input  
Mode” on page 29.)  
3. Enter your new message or changes and press  
Save (left softkey).  
Section 3A. Sprint Service Features: The Basics  
119  
 
If you select No during step 2 above, you will see an  
alert message. If you select No after reading the  
message, incoming SMS Voice messages will not be  
downloaded to your phone  
Note  
Using SMS Voice Messaging  
In addition to SMS Text Messaging, your phone is  
enabled with SMS Voice Messaging. With SMS Voice  
Messaging, you can send a voice message to other  
SMS-enabled phones or to working email addresses  
without making a phone call. Just record a message  
and send it directly to the recipient’s phone messaging  
inbox.  
Playing an SMS Voice Message  
1. Press Menu > Messaging > SMS Voice > Inbox.  
(
indicates an unplayed message.)  
2. Select the message you want to play.  
3. Press to display the message detail.  
Activating SMS Voice Messaging  
S
4. Press Play (left softkey) to play the message. (To  
display the message options, press Options [right  
softkey].)  
To use SMS Voice Messaging capabilities, you will first  
need to register your phone. Once you have registered,  
incoming SMS Voice messages will be automatically  
downloaded to your phone.  
Composing SMS Voice Messages  
1. When you turn on your phone, you will be  
prompted to register your phone to receive SMS  
Voice messages.  
1. Press Menu > Messaging > Send Message > Voice  
SMS.  
2. Address the message to recipient by selecting  
from Recent Recipients, Contacts, Add Mobile #, or  
Add Email, and press Next (left softkey). The phone  
will automatically begin to record your message.  
2. Select Yes. (When activation is complete, an  
activation confirmation screen is displayed.)  
120  
Section 3A. Sprint Service Features: The Basics  
       
3. Press Done (left softkey) to stop recording your  
Using Caller ID  
message, and press Send (left softkey).  
You may be prompted to enter a name to identify  
yourself to the recipient. Use the keypad to enter your  
name.  
Note  
Caller ID allows people to identify a caller before  
answering the phone by displaying the number of the  
incoming call. If you do not want your number  
displayed when you make a call, follow these steps.  
Accessing SMS Voice Messages  
1. Press *67.  
When you receive a voice message, a pop-up  
notification will automatically be displayed on your  
phone’s screen. Use your softkeys to access and  
play the voice message. To reply to an SMS Voice  
message:  
2. Enter the number you want to call.  
3. Press N.  
To permanently block your number, call Sprint  
Customer Service.  
To reply to an SMS Voice message:  
1. Press Reply (left softkey). A new SMS Voice  
message is opened and automatically begins to  
record your message.  
Responding to Call Waiting  
When you’re on a call, Call Waiting alerts you to  
incoming calls by sounding two beeps. Your phone’s  
screen informs you that another call is coming in and  
displays the caller’s phone number (if it is available).  
2. Press Done (left softkey) to stop recording your  
message, and press Send (left softkey).  
To respond to an incoming call while you’re on a call:  
Press N. (This puts the first caller on hold and  
answers the second call.)  
Section 3A. Sprint Service Features: The Basics  
121  
         
To switch back to the first caller:  
5. If one of the people you called hangs up during  
your call, you and the remaining caller stay  
connected. If you initiated the call and are the first  
to hang up, all other callers are disconnected.  
Press Nagain.  
For those calls where you don’t want to be  
Tip  
interrupted, you can temporarily disable Call Waiting  
by pressing *70 before placing your call. Call Waiting  
is automatically reactivated after you end the call.  
Call Waiting and Three-Way Calling are not available  
while roaming off the Sprint National Network.  
Note  
Making a Three-Way Call  
With Three-Way Calling, you can talk to two people at  
the same time. When using this feature, the normal  
airtime rates will be charged for each of the two calls.  
1. Enter a number you wish to call and press N.  
2. Once you have established the connection, press  
Options (right softkey)> 3-Way Call, and press  
.
S
3. Enter the second number you wish to call and  
press N.  
4. When you’re connected to the second party, press  
Nagain to begin your Three-Way Call.  
122  
Section 3A. Sprint Service Features: The Basics  
 
Using Call Forwarding  
Call Forwarding lets you forward all your incoming calls  
to another phone number — even when your phone is  
turned off. You can continue to make calls from your  
phone when Call Forwarding is activated.  
To activate Call Forwarding:  
1. Press *72.  
2. Enter the area code and phone number to which  
your future calls should be forwarded.  
3. Press N. (You will hear a tone to confirm the  
activation of Call Forwarding.)  
To deactivate Call Forwarding:  
1. Press *720.  
2. press  
. (You will hear a tone to confirm the  
deactivation.)  
S
You are charged a higher rate for calls you have  
forwarded.  
Note  
Section 3A. Sprint Service Features: The Basics  
123  
   
Section 3B  
Here is a brief list of the applications available through  
your phone. For more information, please visit us online  
at www.sprint.com.  
Sprint Power Vision  
Sprint Power Vision Applications (page 124)  
Getting Started With Sprint Power Vision (page 125)  
Accessing Messaging (page 129)  
Downloading Content (page 132)  
Exploring the Web (page 135)  
Sprint Picture Mail – Instantly shoot, share, and print sharp  
digital pictures, and take and send short video clips  
with your phone.  
Messaging – Send and receive email messages and  
instant messages and participate in online chat  
discussions on your wireless phone.  
On Demand (page 138)  
Phone as Modem (page 140)  
Games – Play exciting games with full-color graphics,  
sound, and vibration. Choose from hundreds of games  
to play anytime.  
Sprint Power Vision FAQs (page 141)  
Sprint Power Vision offers easy and amazing data services you  
will really use. These features – including messaging,  
games, downloadable ringers and screen savers, and  
portable Web access – let you have fun, stay in touch,  
and stay informed no matter where you go on the  
Sprint National Network.  
Ringers – Personalize your phone by downloading and  
assigning different ringers to numbers in your  
Contacts.  
Screen Savers – Download unique images to use as  
screen savers, or make it easy to tell who’s calling by  
assigning specific images to numbers in your Contacts.  
Web – Experience full-color graphic versions of popular  
Web sites from your phone.  
124  
Section 3B. Sprint Power Vision  
         
On Demand – Set and then receive customized, up-to-  
date information on sports, weather, news, money, and  
more, on demand – the way you want it.  
When you use Sprint Power Vision services, your user  
name is submitted to identify you to the Sprint National  
Network.  
Phone as Modem – Use your phone as a high-speed  
Internet connection for your laptop computer.  
Your user name will be automatically programmed into  
your phone. You don’t have to enter it.  
Finding Your User Name  
Getting Started With  
Sprint Power Vision  
If you aren’t sure what your user name is, you can  
easily find it online or on your phone.  
At www.sprint.com. Sign on to your account using your  
phone number and password. To display your user  
name, click on the My Personal Information menu, then  
click on Vision User Name.  
With your Sprint service, you are ready to start enjoying  
the advantages of Sprint Power Vision. This section will  
help you learn the basics of using your Power Vision  
services, including managing your user name,  
launching a Vision connection, and navigating the Web  
with your phone.  
On your phone. You can find your user name under  
the Phone Info option in your phone’s Settings menu  
(Menu > Settings/Tools > Settings > Phone Info > My Phone  
Number).  
Your User Name  
When you buy your phone and sign up for service,  
you’re automatically assigned a user name, which is  
typically based on your name and a number, followed  
by “@sprintpcs.com.” (For example, the third John  
Smith to sign up for Sprint Power Vision services might  
have [email protected] as his user name.)  
Section 3B. Sprint Power Vision  
125  
   
Updating Your User Name  
Launching a Web Connection  
If you choose to change you user name and select a  
new one online, you must then update the user name  
on your phone.  
Press Menu > Web. (Your Sprint Power Vision  
connection starts and the Sprint Power Vision  
home page is displayed.)  
Press Menu > Settings /Tools> Settings> More... > Data  
Services > Update Profile. (To cancel, press O  
before completing the update.)  
The Sprint Power Vision Home Page  
If Net Guard is enabled and displayed (see page 127),  
press OK (right softkey) to continue and launch  
the Web.  
Note  
126  
Section 3B. Sprint Power Vision  
         
While connecting, an animation and a “Connecting to  
Network” message may be displayed.  
(for example, when you are opening a Web page);  
when the triangles are not moving, you are  
connected to the network but data is not currently  
being transferred (for example, when you are  
viewing a Web page that is completely open). In  
either state, you can receive incoming calls.  
Net Guard  
When you first connect to the Web, the Net Guard will  
be displayed to confirm that you want to connect. This  
feature helps you avoid accidental connections. You  
can disable the Net Guard in the future by selecting  
Always Auto-Connect when the Net Guard is displayed.  
Your phone is on and is connected to the Sprint  
1xRTT data network. When the arrows are animated,  
data is being transferred (for example, when you are  
opening a Web page) and you cannot receive calls.  
When the arrows are not moving, you are connected  
to the network but data is not currently being  
transferred (for example, when you are viewing a  
Web page that is completely open), and you can  
receive calls.  
To change your Net Guard settings:  
Press Menu > Settings /Tools> Settings > More... > Data  
Services > Net Guard > On or Off.  
When enabled, the Net Guard appears only once as  
long as you have not turned the phone off and on.  
Note  
Data Connection Status and Indicators  
If no indicator is displayed, your phone does not have a  
current data connection. To launch a connection, see  
“Launching a Web Connection” on page 126.  
Your phone displays the current status of your data  
connection through indicators at the top of the screen.  
The following symbols are used:  
Your phone is connected to the high-speed Sprint  
Mobile Broadband Network (EVDO). When the  
triangles are animated, data is being transferred  
Section 3B. Sprint Power Vision  
127  
   
Scrolling  
Navigating the Web  
As with other parts of your phone’s menu, you’ll have to  
scroll up and down to see everything on some Web  
sites.  
Navigating through menus and Web sites during a  
Sprint Power Vision session is easy once you’ve  
learned a few basics. Here are some tips for getting  
around:  
To scroll line by line through Web sites:  
Softkeys  
Press the navigation key up and down.  
To scroll page by page through Web sites:  
Press the volume buttons on the side of the phone.  
During a Sprint Power Vision session, the bottom line  
of your phone’s display contains one or more softkeys.  
These keys are shortcut controls for navigating around  
the Web, and they correspond to the softkeys directly  
below the phone’s display screen.  
Selecting  
Once you’ve learned how to use softkeys and scroll,  
you can start navigating the Web.  
Depending on which Web sites you visit, the labels  
on the softkeys may change to indicate their  
function.  
Tip  
To select onscreen items:  
Use the navigation key to highlight an item, and  
then press the left softkey (or press S).  
To use softkeys:  
Press a softkey. (If an additional pop-up menu is  
You’ll find that the left softkey is used primarily for  
selecting items. This softkey is often labeled “OK.”  
Tip  
displayed when you press the softkey, select the  
menu items using your keypad [if they’re  
numbered], or by highlighting the option and  
pressing S.)  
If the items on a page are numbered, you can use  
your keypad (number keys) to select an item.  
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Section 3B. Sprint Power Vision  
 
Links, which are displayed as underlined text, allow you  
to jump to Web pages, select special functions, or even  
place phone calls.  
Accessing Messaging  
You can send and receive email messages, instant  
messages, and text messages and participate in Web-  
based chat rooms right from your phone. Messaging  
allows you to stay connected 24 hours a day anywhere  
on the Sprint National Network.  
To select links:  
Highlight the link and press the appropriate softkey.  
Going Back  
To go back one page:  
Using Email  
Press the = key on your phone.  
Your phone’s Email application lets you access and  
manage multiple email accounts simultaneously in one  
convenient location.  
The BACK key is also used for deleting text (like a  
BACKSPACE key) when you are entering text.  
Note  
Getting Started With Email  
Going Home  
1. Press Menu > Messaging > Email. (The Email setup  
To return to the home page from any other page:  
wizard will start.)  
Press and hold =.  
– or –  
2. Press the right softkey to continue.  
3. Enter your wireless phone number and press the  
right softkey. (If the phone number is already filled  
in, press the right softkey to continue.)  
Press Menu > Home.  
Section 3B. Sprint Power Vision  
129  
     
4. Select an email provider (such as AOL® Mail, AIM®  
Mail, Windows® Live, Yahoo!®, or Gmail®) and press  
the right softkey.  
Mail Push allows your phone to automatically retrieve  
new email messages without having to select the  
Send/Receive option. When Mail Push is enabled,  
you will receive an onscreen notice of new email  
messages. These notices may be charged as SMS  
Text Messages. Please consult your service plan for  
details.  
Note  
– or –  
Select More to choose from additional options.  
There are many available email options listed, or  
you may add your own POP or IMAP email  
accounts.  
Accessing Email  
5. Follow the setup wizard instructions to enter the  
required sign-up information. Press Accept (right  
softkey) if you are prompted to accept any license  
agreements or disclaimers.  
Using Email on your phone is even easier than using  
multiple email accounts on your computer. Launch the  
application for instant access to all your accounts.  
1. Once you have set up your Email, press Menu >  
Messaging > Email to launch the application.  
(Your default account inbox will be displayed.)  
The information required to sign in will vary  
Note  
depending on the email provider you are accessing.  
– or –  
6. If applicable, read the notice regarding Mail Push. If  
you would like to enable Mail Push, press Yes (right  
softkey). If another notice appears, review it and  
press Yes (right softkey) again to enable Mail Push.  
From an Email New Message notice (if Mail Push is  
enabled), select GO to go to your inbox.  
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Section 3B. Sprint Power Vision  
The first time you access your Email, you will have  
the option of completing a Help program. This series  
of screens demonstrates the application’s navigation  
and available tools.  
You can also access certain email accounts,  
including your Sprint Mail account, through the  
Power Vision home page. Press Menu > Web and  
then select Messaging > Email > [PCS Mail, AOL &  
AIM Mail, MSN Hotmail, or Yahoo! Mail]. Follow the  
onscreen instructions to enter your account  
information and access your email messages.  
Note  
Note  
2. Use your keypad and navigation keys to read,  
manage, and reply to your email messages.  
Press Menu (right softkey) to select messaging  
options, such as Delete, Compose, Check Mail, Send  
Mail, or Save.  
Accessing Sprint Instant Messaging  
Sprint Power Vision also provides you with access to  
popular instant messaging (IM) clients, including AOL®  
Instant MessengerTM, MSN® Messenger, and Yahoo!®  
Messenger.  
Press Menu (right softkey) > Check Mail to manually  
check for new messages.  
To view a different email account, use your  
navigation key to select the drop-down menu next  
to the Inbox tab at the top of the screen, and then  
select an account. You can also navigate to the  
Home tab at the top of the screen and select an  
available account from there.  
1. From the home page, select Messaging > IM.  
2. Select an IM provider, such as AOL Instant  
Messenger, Windows Live Messenger, or Yahoo!  
Messenger.  
3. Use your keypad to enter the required sign-in  
information for the selected provider, such as user  
name or password, and select Sign In (left softkey).  
(Your IM screen for the selected provider will be  
displayed.)  
To add a new account, use your navigation key to  
select the Home tab at the top of the screen, and  
then select Add Account. Follow the instructions  
in “Getting Started With Email” on page 129 to set  
up a new account.  
Section 3B. Sprint Power Vision  
131  
 
The information required to sign in will vary  
depending on the instant messaging provider you  
are accessing.  
Note  
Downloading Content  
With Sprint Power Vision, you have access to a  
dynamic variety of Premium Services content, such as  
downloadable Games, Ringers, Screen Savers, and  
other applications. (Additional charges may apply.) The  
basic steps required to access and download Premium  
Services content are outlined below.  
4. Follow the onscreen instructions to read, reply to,  
compose, and send messages and manage your  
IM account.  
Accessing Wireless Chatrooms  
Sprint Power Vision gives you the ability to join wireless  
chatrooms from your phone.  
Accessing the Download Menus  
1. Press Menu > Get Stuff.  
1. From the home page, select Messaging >  
Chat & Dating.  
2. Select the type of file you wish to download  
(Games, Ringers, Screen Savers, or Applications), and  
then select Get New. (The browser will start and  
take you to the corresponding download menu.)  
2. Select a chat provider and follow the onscreen  
instructions to sign up and begin chatting.  
Chat & Dating options change frequently, so check  
back often to see what’s new.  
Note  
To access the download menus from the Web browser:  
1. From the home page, select Downloads.  
2. Select Games, Ringers, Screen Savers, or Applications  
to go to the corresponding download menu. (For  
more information on navigating the Web, see  
“Navigating the Web” on page 128.)  
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Section 3B. Sprint Power Vision  
       
Premium Services Terms of Use and your responsibility  
for payment.  
Selecting an Item to Download  
You can search for available items to download in a  
number of ways:  
To download a selected item:  
Featured displays a rotating selection of featured  
items.  
1. From the information page, select Buy. (The item  
will download automatically. When the New  
Download screen is displayed, the item has been  
successfully downloaded to your phone.)  
Categories allows you to narrow your search to a  
general category, such as Country or Pop/Rock for  
Ringers or For the Ladies for Screen Savers. (There  
may be several pages of available content in a list.  
Select Next 9 to view additional items.)  
If you have not previously purchased an item, you will  
be prompted to create your purchasing profile.  
Note  
2. Select an option to continue:  
Search allows you to use your keypad to enter search  
criteria to locate an item. You may enter an entire  
word or title or perform a partial-word search.  
Select Use/Run/View to assign the downloaded  
item (or to start, in the case of a game or an  
application). Your Vision session will end, and you  
will be redirected to the appropriate phone menu  
screen.  
Downloading an Item  
Once you’ve selected an item you wish to download,  
highlight it and press SYou will see a summary page  
for the item including its title, the vendor, the download  
details, the file size, and the cost. Links allow you to  
view the License Information page, which outlines the  
price, license type, and length of license for the  
Select Set as to assign a ringer or screen saver to  
a phone function.  
Select Settings to configure downloaded games or  
applications.  
Select Shop to browse for other items to  
download.  
download, and the Terms of Use page, which details the  
Section 3B. Sprint Power Vision  
133  
Press Oto quit the browser and return to  
To download purchased content from My Stuff:  
standby mode.  
1. From the My Stuff display (see above), highlight the  
item you wish to download, and press S. (The  
information page for the selected item will be  
displayed.)  
Using My Stuff  
Whether you purchase your Premium Services content  
from your phone or from your online account  
management page at www.sprint.com, all of your  
purchases are stored in My Stuff and may be  
downloaded to your phone from there.  
2. Select Download and press S. (The item will  
download automatically. When the New Download  
screen is displayed, the item has been successfully  
downloaded to your phone.)  
My Stuff is a storage area on the Sprint National  
Network that allows you to store all your Premium  
Services downloadable files. The files remain in My  
Stuff until their license terms have expired – even after  
you have downloaded the content to your phone. This  
provides you with a convenient place to access  
information about your downloaded files without  
having to store the information in your phone’s  
memory.  
3. Select an option to continue:  
Select Use/Run/View to assign the downloaded  
item (or to start, in the case of a game or an  
application). Your Sprint Power Vision session will  
end, and you will be redirected to the appropriate  
phone menu screen.  
Select Set as to assign a ringer or screen saver to  
a phone function.  
To access My Stuff:  
Select Settings to configure downloaded games or  
applications.  
From the home page, select Downloads >  
Manage My Stuff. (A list of your purchased items will  
be displayed.)  
Select Shop to browse for other items to  
download.  
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Section 3B. Sprint Power Vision  
 
Press Oto quit the browser and return to  
standby mode.  
Money, Travel, Shopping, and Tools, as well as useful  
management options including My Account and Search.  
Many sites are available under more than one menu –  
choose the one that’s most convenient for you.  
You can also access My Stuff through the phone’s  
main menu. Press Menu > My Stuff > [Games,  
Ringers, Screen Savers, or Applications] > Manage  
My Stuff. The browser will open and take you to the  
corresponding content.  
Tip  
Using the Browser Menu  
Navigating the Web from your phone using the Sprint  
Power Vision home page is easy once you get the  
hang of it. For details on how to navigate the Web,  
select menu items, and more, see “Navigating the  
Web” on page 128.  
For complete information and instructions on  
downloading Games, Ringers, Screen Savers, and  
Applications, visit the Digital Lounge at www.sprint.com.  
Although the home page offers a broad and  
convenient array of sites and services for you to  
browse, not all sites are represented, and certain  
functions, such as going directly to specific Web sites,  
are not available. For these and other functions, you will  
need to use the browser menu. The browser menu  
offers additional options to expand your use of the Web  
on your phone.  
Exploring the Web  
With Web access on your phone, you can browse full-  
color graphic versions of your favorite Web sites,  
making it easier than ever to stay informed while on the  
go. Follow sports scores, breaking news, and weather,  
and shop on your phone anywhere on the Sprint  
National Network.  
In addition to the features already covered in this  
section, the Sprint Power Vision home page offers  
access to these colorful, graphically rich Web  
categories, including News, Weather, Entertainment, Sports,  
Section 3B. Sprint Power Vision  
135  
   
History. Keeps a list of links to your most recently  
visited sites. To navigate to a site, highlight it and  
press S, and then select Connect.  
Opening the Browser Menu  
The browser menu may be opened anytime you have  
an active Sprint Power Vision session, from any page  
you are viewing.  
Page info. Displays information about the current page.  
Browser options. Displays additional options:  
To open the browser menu:  
Settings. Allows you to change the browser  
settings.  
Press Menu (right softkey). (The browser menu will  
be displayed.)  
Reload this page. Reloads the page being browsed.  
Options available under the browser menu include:  
Restart browser. Refreshes the current browser  
session.  
Home. Returns the browser to the Sprint Power Vision  
home page.  
View error log. Displays the error log.  
Forward. Returns you to a previously viewed page  
(after having used the key).  
Browser info. Allows you to display information  
about your browser.  
Mark this page. Allows you to bookmark the current  
site.  
Creating a Bookmark  
My bookmarks. Allows you to access and manage  
your bookmarks.  
Bookmarks allow you to store the address of your  
favorite Web sites for easy access at a later time.  
Search. Launches a Web search.  
1. Go to the Web page you want to mark.  
Send page to.... Allows you to send a URL via SMS.  
2. Press Menu (right softkey) to open the browser  
menu.  
Go to web address. Allows you to navigate directly to a  
Web site by entering its URL (Web site address).  
136  
Section 3B. Sprint Power Vision  
3. Select Mark this page and press Stwice to save  
Deleting a Bookmark  
the bookmark.  
1. Press Menu (right softkey) to open the browser  
menu.  
Bookmarking a page does not store the page  
contents, just its address.  
Note  
2. Select My bookmarks.  
Some pages cannot be bookmarked. Whether a  
particular Web page may be marked is controlled by  
its creator.  
3. Highlight a bookmark and press Options (right  
softkey).  
4. Select Delete. (A confirmation will be displayed.)  
Accessing a Bookmark  
5. Press Delete (left softkey) to remove the bookmark.  
1. Press Menu (right softkey) to open the browser  
menu.  
Going to a Specific Web Site  
2. Select My bookmarks.  
To go to a particular Web site by entering a URL (Web site  
address):  
3. Select a bookmark and press S(or press the  
number corresponding to the bookmark you wish  
to access).  
1. Press Menu (right softkey) to open the browser  
menu.  
2. Select Go to web address.  
3. Select the URL field and press S.  
4. Use your keypad to enter the URL of the Web site  
you wish to go to and press S.  
5. Press Sagain to go to the Web site.  
Section 3B. Sprint Power Vision  
137  
Not all Web sites are viewable on your phone.  
Note  
On Demand  
Reloading a Web Page  
With Sprint Power Vision’s exclusive On Demand  
feature, you can personalize your phone’s data  
services to suit your needs. The On Demand feature  
makes it easier than ever to retrieve the most popular  
Web information and categories instantly. On Demand  
uses the ZIP code you provide to customize the content  
you receive, so you can get the information you want,  
when you want it.  
1. Press Menu (right softkey) > Browser options.  
2. Select Reload this page. (The browser will reload the  
current Web page.)  
Restarting the Web Browser  
If the Web browser seems to be malfunctioning or  
stops responding, you can usually fix the problem by  
simply restarting the browser.  
On Demand acts like a computer browser’s  
customized home page, displaying a variety of top  
categories such as News, Sports, Weather, Money,  
Movies, and more. This information is updated  
throughout the day, so you’ll always be up-to-date.  
1. Press Menu (right softkey) > Browser options.  
2. Select Restart browser.  
Initializing Your On Demand Service  
1. Press Menu > On Demand.  
2. Enter your preferred ZIP code and press S. (The  
On Demand service will customize itself to your  
selected location and the On Demand menu  
screen will be displayed.)  
138  
Section 3B. Sprint Power Vision  
     
Manage Theaters to manage the list of available  
theaters presented when using On Demand.  
Accessing On Demand Information  
Finding the information you’re looking for with On  
Demand is as easy as navigating a Web browser on  
your computer. (The following examples will illustrate  
how to access News and Movies information.)  
3. Select a movie title and press S.  
4. From the Movie Title display, select an option and  
follow the onscreen instructions. (Options may vary  
depending on location and available information.)  
To access News information using On Demand:  
Select other categories, such as Weather, Sports, and  
Money, from the On Demand main screen and enjoy  
the feature-rich contents of On Demand.  
1. Press Menu > On Demand. (The On Demand menu  
screen will be displayed.)  
2. From the On Demand menu screen, highlight News  
and press S. (You will be presented with a list of  
news categories.)  
Every category offers you the capability to customize  
news and information based on your preference.  
Updating On Demand Information  
3. Use your navigation key to scroll through the news  
categories or stories. If applicable, the left and right  
softkeys will offer additional options.  
The On Demand news and information is automatically  
delivered to your phone four times a day. You can also  
manually retrieve updates.  
To access Movies information using On Demand:  
From an On Demand category page (such as  
News), press Update (right softkey). (Your phone  
will retrieve updates for the selected category.)  
1. From the On Demand menu screen, select Movies.  
2. From the Movies display, select an option and  
follow the onscreen instructions. Options may  
include:  
Show Movies to view a list of current movie titles.  
Section 3B. Sprint Power Vision  
139  
Setting Up a Data Connection  
With Your Computer  
Phone as Modem  
Your phone’s data capabilities enable you to use its  
high-speed data connection as a modem for your  
laptop computer. You’ll be able to send and receive  
email, browse the Internet, and access your company’s  
network anywhere on the Sprint National Network.  
In order to use your phone as a modem, you’ll first  
need to load the Sprint PCS Connection ManagerSM  
software on your computer. Then, use a compatible  
USB cable or built-in Bluetooth connection to connect  
your phone to your computer.  
To use this service, you are required to sign up on a  
Sprint Power Vision with Phone as Modem plan. Go  
to www.sprint.com or visit a Sprint Store for Phone as  
Modem plan details and more information.  
Note  
1. From your computer’s traditional Internet  
connection, go to www.sprint.com/downloads and  
download the Sprint PCS Connection Manager for  
Phone as Modem/USB Cables software. (The software  
and drivers can be downloaded free of charge.)  
2. Double-click the downloaded file and follow the  
onscreen instructions to install the Sprint PCS  
Connection Manager software and drivers to your  
computer.  
3. Once the software has been fully installed, connect  
your phone to your computer using a USB cable  
or built-in Bluetooth connection. (Your computer  
will detect the connection and a status icon may  
appear in your system tray.)  
140  
Section 3B. Sprint Power Vision  
   
4. Launch the Sprint PCS Connection Manager  
Sprint Power Vision FAQs  
software, select a profile, and click Connect.  
5. Once the connection is established, launch an  
Internet session, check your email, or do anything  
else you would do using a traditional data  
connection.  
How will I know when my phone is ready for Sprint Power Vision  
service?  
Your user name (for example, [email protected])  
will be displayed when you access Menu > Settings >  
Phone Info > My Phone Number.  
6. When you’re ready to terminate the data  
connection, double-click the Sprint PCS  
Connection Manager icon in the system tray, and  
then click Disconnect to end the session.  
How do I sign in for the first time?  
You are automatically signed in to access Sprint Power  
Vision services when you turn on your phone.  
While your data connection is active, you will not be  
able to receive incoming calls; all incoming calls will  
be forwarded to your Sprint Voicemail. Placing an  
outgoing call during a data session terminates the  
data connection.  
Note  
How do I know when my phone is connected to Sprint Power  
Vision services?  
Your phone automatically connects when Sprint Power  
Vision service is used or an incoming message arrives.  
Your phone will also display the  
or  
indicator.  
Sprint Vision services are available on the Sprint  
National Network. Sprint Power Vision services work  
anywhere on the Sprint National Network, but  
broadband-like download speeds are only available  
in areas covered by the Sprint Mobile Broadband  
Network.  
Can I make calls and use Sprint Power Vision services at the  
same time?  
You cannot use voice and Sprint Power Vision services  
simultaneously. If you receive a call while Sprint Power  
Vision service is active, the call will be forwarded to  
voicemail. You can place an outgoing call anytime, but  
it will interrupt any in-progress Sprint Power Vision  
session.  
Section 3B. Sprint Power Vision  
141  
   
When is my data connection active?  
Your connection is active when data is being  
transferred. Outgoing calls are allowed; incoming calls  
go directly to voicemail. When active, the  
or  
indicator animates on your phone’s display screen.  
When is my data connection dormant?  
If no data is received for 10 seconds, the connection  
goes dormant. When the connection is dormant, voice  
calls are allowed. (The connection may become active  
again quickly.) If no data is received for an extended  
period of time, the connection will terminate.  
Can I sign out of data services?  
You can sign out without turning off your phone;  
however, you will not be able to browse the Web or use  
other Sprint Power Vision services. While signed out,  
you can still place or receive phone calls, check  
voicemail, and use other voice services. You may sign  
in again at any time. To sign out, go to Settings > Data >  
Disable Data in your phone’s menu.  
142  
Section 3B. Sprint Power Vision  
 
Section 3C  
TV  
Entertainment: TV and Music Your Sprint TV Channel Options  
The Sprint TV application offers a wide variety of  
TV (page 143)  
accessible channels. Subscription options include  
comprehensive basic packages as well as a full menu  
of “a la carte” channels. Visit www.sprint.com for more  
information on channels and pricing.  
Music – Sprint Music Store (page 146)  
Streaming Music (page 151)  
Sprint TV gives you the ability to listen to audio clips and  
to view video clips right from your phone’s display.  
Watch live TV and catch up on episodes of your  
favorite shows – anywhere on the Sprint National  
Network.  
Some of the available categories may include:  
Sprint Radio  
Primetime TV  
Sprint TV Live  
Sports  
Sprint Power View  
Music Videos  
Music & Radio  
Entertainment  
Sprint Music lets you preview, purchase, download, and  
listen to over a million songs right on your phone. You  
can even add songs from your own library to round out  
your on-the-go playlist.  
Cartoons  
News & Weather  
Mobile Previews  
Movies & Shorts  
Available categories and content are subject to  
change.  
Note  
Section 3C. Entertainment: TV and Music  
143  
         
Watching TV  
While you are playing a clip, you can press the  
navigation key up or down to surf to a different  
channel. A small pop-up screen will be displayed  
that tells you which channel you are watching as well  
as other channels that you have access to. Use the  
navigation key to scroll through the channels. Once  
you find a channel that you want to watch or listen to,  
scroll to it and press OK (or simply wait  
Tip  
1. Press Menu > Entertainment > TV. Depending on your  
settings, you may be asked to accept a data  
connection.  
2. Select Sprint TV, More Channels, or Sprint TV En Vivo to  
display channel options.  
approximately three seconds), and the channel will  
begin loading.  
3. Use your navigation key and press Sto select a  
channel from the Sprint TV listings or to select an  
available category.  
Sprint TV FAQs  
The first time you access a channel, you will be  
prompted to purchase access (unless the channel  
doesn't have a monthly fee). Select Subscribe to  
purchase access, or select Preview to view a preview  
of the selected channel.  
Note  
1. Will I know if I’m receiving an incoming call while I’m  
viewing or listening to a media clip?  
No. All incoming calls will roll into voicemail while  
you are playing a clip. If the caller leaves a  
voicemail, the voicemail icon will be displayed on  
the screen.  
4. If applicable, select a clip and press Sto view the  
program. The clip will automatically load and begin  
playing.  
2. How long are the clips? Will I know the estimated time it will  
take to play the clip prior to accessing it?  
Once you have selected a channel, you will see a  
listing of the available clips, with each clip’s length  
displayed after the clip’s title. In general, a clip’s  
duration will depend on the story or content being  
144  
Section 3C. Entertainment: TV and Music  
provided, and can be fairly short or as long as a  
few minutes.  
6. If I don’t subscribe to a Sprint Power Vision Plan, will I still be  
able to view the multimedia clips?  
Yes. For service access charges, please consult  
your Sprint service plan or visit www.sprint.com.  
3. Can I access a clip wherever I am, as long as I have my  
phone?  
As long as you are on the Sprint National Network,  
you will have access to the audio and video clips.  
7. What does it mean when the video pauses and I see the  
word “loading” at the bottom of the screen?  
This happens when the phone is loading the data  
necessary to play the clip. It typically occurs when  
there is heavy traffic on the network.  
Sprint TV Service does not work while roaming off of  
the Sprint National Network or where service is  
unavailable.  
Note  
8. How can I cancel service if I decide I don’t want it?  
To cancel your Sprint TV service, visit  
www.sprint.com and sign on to My Sprint Wireless with  
your account number and password. From this  
page, you have the ability to cancel the service or  
any channels to which you subscribe.  
4. Are the videos that I’m viewing “live” videos?  
It depends on the content provider. Some of the  
channels available through Sprint TV stream live  
content. Others provide media on demand with  
video and audio clips that are refreshed throughout  
the day, but that are not “live.”  
9. If I put on my stereo headset and insert it into the phone’s  
headset jack, can Iclose thephone while Iamplaying an audio  
(or video) clip without interrupting the clip?  
Yes. When you insert your stereo headset into the  
phone’s headset jack, the phone automatically  
goes into “headset mode,” allowing you to close  
the phone and continue playing the clip. (Likewise,  
if your phone is in “headset mode,” a phone call  
will not disconnect when you close the phone.)  
5. After purchasing access to an Available Channel for a  
monthly fee, do I receive any confirmation? That is, how do  
I know it has been purchased?  
The next time you access the channel, you bypass  
the Preview/Purchase page and go directly to the  
available content.  
Section 3C. Entertainment: TV and Music  
145  
10. Can I surf to a different channel while I am playing a clip?  
Yes. While you are playing a clip, you can use the  
up and down navigation keys to surf to a different  
channel. A small pop-up screen will be displayed  
that tells you which channel you are watching as  
well as other channels that you have access to.  
Use the navigation keys to scroll through the  
different channels. Once you find a channel that  
you want to watch, scroll to it and press (or simply  
wait approximately three seconds), and the  
channel will begin loading.  
1. Press Menu > Entertainment > Music.  
2. Follow the onscreen instructions to establish your  
User ID and password.  
Your User ID for the Sprint Music Store is your  
10-digit wireless phone number. The password may  
be any 4-digit number.  
Tip  
3. After you have entered your password, highlight  
Create New Account and press S.  
4. Use your keypad and navigation key to explore the  
store.  
Music – Sprint Music Store  
Purchasing and Downloading Music  
Now that you’re in the store, you can shop for songs to  
purchase and download to your phone’s microSD card.  
The Sprint Music Store enables you to purchase and  
download digital music files to play on your phone or  
computer.  
1. From the Sprint Music Store opening page, select  
an option to browse the store:  
Accessing the Sprint Music Store  
Featured Music offers a revolving selection of  
You can access the Sprint Music Store right from your  
phone’s main menu, anywhere on the Sprint National  
Network. When you enter the store for the first time, you  
will be prompted to set up your user identification and  
password.  
highlighted songs and artists.  
Categories allows you to choose from categories  
such as Top 10s, New This Week, What’s Hot,  
Songs You Know, and specific musical genres.  
146  
Section 3C. Entertainment: TV and Music  
     
Search gives you the option of searching for  
specific songs or artists. Just use your keypad to  
enter your search criteria in the available field.  
Playing Music From the Sprint Music Store  
The Sprint Music Store not only gives you access to  
great music, it also gives you a place to listen to and  
organize your music library.  
2. Select a song and press S. (The song  
information screen will be displayed.)  
Accessing the Music Player  
3. Select an option and press S:  
Preview to play an audio clip of the selected song.  
1. From the Sprint Music Store opening page, use  
your right navigation key to select the Player tab.  
Download to purchase the song and download it  
to your phone’s microSD card.  
2. From the Player display, select an option:  
When you select Download, the file will  
download to your phone’s microSD card. (If  
there is no microSD card installed or if there is  
not enough free memory space on the card,  
you will see an alert.)  
All My Music to browse through all of your  
downloaded music, including music purchased  
from the Sprint Music Store and any additional  
songs you have loaded onto your microSD card  
from your computer.  
Once the song has been downloaded to your  
microSD card, you will see options allowing  
you to listen to the song, add it to a playlist, or  
continue shopping.  
<playlist> to select a customized playlist you’ve  
created to organize your music.  
Create Playlist... to set up a custom playlist of songs  
you like to hear together. Follow the onscreen  
instructions to create a name for the playlist,  
select songs by artist, genre, and title, and create  
an order for the playlist.  
Section 3C. Entertainment: TV and Music  
147  
3. Once you’ve displayed a list of songs, you can  
browse through your available titles by Song, Artist,  
or Genre to select a specific song.  
case your microSD card is lost or damaged, or if you  
install a new microSD card.  
1. Connect your phone using a USB cable or the  
built-in connection on Bluetooth-enabled phones.  
To play a song, select it and press S.  
To listen to a playlist, select it and press Sto  
open the playlist, then press Sagain to begin  
playing from the selected song. (You can also  
highlight the playlist and use the softkey menu to  
begin listening.)  
2. Use your computer to navigate to the microSD  
card’s Music folder.  
3. Select and copy the music files to a folder on your  
computer’s hard drive.  
Although you can store AAC+ files on your  
computer, they will only be playable on your phone  
and on your account.  
Note  
Backing Up Your Downloaded Music Files  
When you purchase and download a music file  
from the Sprint Music Store, you get two versions of  
the song: one to download and play on your phone  
(file type: AAC+), and another to download from  
http://musicstore.sprint.com and play on your computer  
(file type: WMA). The AAC+ files downloaded to your  
phone can only be played on your phone and on your  
account, and once they have been downloaded, they  
cannot be downloaded again without being  
repurchased.  
If you copy the files to a new microSD card, you will  
need to create a folder on the card called “MUSIC” to  
be able to play the music files.  
Sprint recommends you back up your AAC+ music  
files to your computer so you can access the files in  
148  
Section 3C. Entertainment: TV and Music  
Send to Background to send the application  
currently running in the foreground to the  
background.  
Multitasking  
Multitasking is a way of maintaining one application  
active while using another. While your current music  
selection is playing, you can activate the Application  
Manager screen and choose from a list of available  
applications which can be run in tandem with your  
music.  
Resume Application to resume the application  
currently running in the foreground.  
Exit Application to exit the application currently  
running in the foreground.  
5. Select App. Manager and press Sto launch an  
Application Manager screen which provides you  
access to several applications:  
To multitask on your phone:  
1. Launch the Sprint Music Store application  
(Menu > Entertainment > Music).  
Application Manager manages all currently active  
applications. With your music still playing, the  
Sprint Music Store entry appears in the list.  
2. Select the player tab and press S.  
3. Select a file and press Sto play the selected  
song.  
The Application Manager can also be accessed from  
Menu > My Stuff > Application Manager.  
Tip  
4. Press Oto exit the Music Store application. A  
menu will appear with the following options:  
Resume, Exit, App.Manager, and Send to Background.  
6. When in the Application Manager Screen, press  
Options (right softkey) to access the following  
management options:  
Application Manager shows a list of applications  
running in the background. Choose the desired  
application from the list to bring it to the  
foreground.  
Bring to Foreground reactivates the current  
application screen. For example, if your music is  
currently playing in the background, selecting this  
Section 3C. Entertainment: TV and Music  
149  
 
option activates the music Player tab with the  
song displayed.  
If the phone is running more than one simultaneous  
application (such as Music Store, Application [from My  
Stuff], and Games), the user interface can begin to slow  
down and result in music or sound interruptions.  
Exit Application terminates the currently selected  
application and returns you to the standby screen.  
To solve this type of issue, it is best to close down all  
other applications before initiating a new application.  
Press Menu > My Content > Application Manager >  
Options > Exit Application, and repeat this step until all  
applications are closed.  
Launch New App allows you to launch an  
application from the My Contents listing.  
Receiving an Incoming Call While Playing Music  
An incoming call causes the currently played music file  
to be paused while the phone call is active. Once the  
current call is ended, you can select to resume any  
paused applications. (Music will resume playing  
automatically.)  
Also, in some situations, the camera or camcorder may  
have limited functionality or become unavailable. For  
example, if you were currently playing music (via the  
Music Store), or playing a game in the background,  
and then wanted take a photo, the phone may prompt  
you with a “CPU Low, Kill the Application” dialog. This  
indicates that the current phone resources are  
stretched and one of the current applications should be  
terminated before continuing. Refer to the procedure  
above to exit an application and then launch the  
camera or camcorder again.  
1. Answer an incoming call by pressing Silence (left  
softkey).  
2. When you are done with your call, press Oto end  
the call. The previously paused application then  
resumes.  
When placing an outgoing call, the Application  
Manager pauses your current music playback and  
allows you to proceed with your outgoing call. When  
the call is ended, the Application Manager restarts  
the music playback.  
Note  
150  
Section 3C. Entertainment: TV and Music  
Streaming Music  
In addition to the Sprint Music Store, Sprint Power  
Vision offers a variety of musical options through the  
Music category in the TV menu, including SIRIUS  
Music, Music Choice, VH1, and many others. Choose  
from rock, pop, hip-hop, and R&B, and access  
exclusive video clips, music industry news,  
performances, and interviews with your favorite artists.  
1. Press Menu > Entertainment > TV > Sprint Radio >  
[selection].  
2. Select Preview to see and hear a preview of your  
selected channel (if available).  
– or –  
Select Subscribe to purchase a monthly  
subscription to your selected channel.  
Once you have purchased access to a music or radio  
channel, you can select from a variety of stations to  
listen to your favorite music or get caught up on what’s  
new in music.  
Section 3C. Entertainment: TV and Music  
151  
   
Section 4  
Safety and Warranty  
Information  
 
Section 4A  
There are several simple guidelines to operating your phone  
properly and maintaining safe, satisfactory service.  
Important Safety Information  
To maximize performance, do not touch the bottom portion  
of your phone where the internal antenna is located while  
using the phone.  
General Precautions (page 154)  
Maintaining Safe Use of and Access to Your Phone  
(page 155)  
Speak directly into the mouthpiece.  
Avoid exposing your phone and accessories to rain or liquid  
spills. If your phone does get wet, immediately turn the  
power off and remove the battery.  
Using Your Phone With a Hearing Aid Device (page 156)  
Caring for the Environment by Recycling (page 158)  
Caring for the Battery (page 158)  
Do not expose your phone to direct sunlight for extended  
periods of time (such as on the dashboard of a car).  
Although your phone is quite sturdy, it is a complex piece of  
equipment and can be broken. Avoid dropping, hitting,  
bending, or sitting on it.  
Radio Frequency (RF) Energy (page 159)  
Owner’s Record (page 161)  
Any changes or modifications to your phone not expressly  
approved in this document could void your warranty for this  
equipment and void your authority to operate this  
equipment.  
User Guide Proprietary Notice (page 162)  
This phone guide contains important operational and safety  
information that will help you safely use your phone. Failure to  
read and follow the information provided in this phone  
guide may result in serious bodily injury, death, or  
property damage.  
For the best care of your phone, only Sprint-authorized  
personnel should service your phone and accessories.  
Failure to do so may be dangerous and void your warranty.  
Note  
154  
Section 4A. Important Safety Information  
         
Using Your Phone Near Other Electronic Devices  
Most modern electronic equipment is shielded from radio  
frequency (RF) signals. However, RF signals from wireless  
phones may affect inadequately shielded electronic  
equipment.  
Maintaining Safe Use of and Access  
to Your Phone  
Do Not Rely on Your Phone for Emergency Calls  
Mobile phones operate using radio signals, which cannot  
guarantee connection in all conditions. Therefore you should  
never rely solely upon any mobile phone for essential  
communication (e.g., medical emergencies). Emergency calls  
may not be possible on all cellular networks or when certain  
network services or mobile phone features are in use. Check  
with your local service provider for details.  
RF signals may affect improperly installed or inadequately  
shielded electronic operating systems or entertainment  
systems in motor vehicles. Check with the manufacturer or their  
representative to determine if these systems are adequately  
shielded from external RF signals. Also check with the  
manufacturer regarding any equipment that has been added to  
your vehicle.  
Consult the manufacturer of any personal medical devices,  
such as pacemakers and hearing aids, to determine if they are  
adequately shielded from external RF signals.  
Using Your Phone While Driving  
Talking on your phone while driving (or operating the phone  
without a hands-free device) is prohibited in some jurisdictions.  
Laws vary as to specific restrictions. Remember that safety  
always comes first.  
Always turn off the phone in healthcare facilities, and  
request permission before using the phone near medical  
equipment.  
Note  
Purchase an optional hands-free accessory at your local  
Sprint Store, or call Sprint at 1-800-974-2221. You can also  
Tip  
Turning Off Your Phone Before Flying  
dial *222on your phone.  
Turn off your phone before boarding any aircraft. To prevent  
possible interference with aircraft systems, the U.S. Federal  
Aviation Administration (FAA) regulations require you to have  
permission from a crew member to use your phone while the  
plane is on the ground. To prevent any risk of interference, FCC  
regulations prohibit using your phone while the plane is in the  
air.  
Following Safety Guidelines  
To operate your phone safely and efficiently, always follow any  
special regulations in a given area. Turn your phone off in areas  
where use is forbidden or when it may cause interference or  
danger.  
Section 4A. Important Safety Information  
155  
 
Turning Off Your Phone in Dangerous Areas  
Using Your Phone With a Hearing  
Aid Device  
To avoid interfering with blasting operations, turn your phone  
off when in a blasting area or in other areas with signs  
indicating two-way radios should be turned off. Construction  
crews often use remote-control RF devices to set off explosives.  
A number of Sprint phones have been tested for hearing aid  
device compatibility. When some wireless phones are used  
with certain hearing devices (including hearing aids and  
cochlear implants), users may detect a noise which can  
interfere with the effectiveness of the hearing device.  
Turn your phone off when you’re in any area that has a  
potentially explosive atmosphere. Although it’s rare, your phone  
and accessories could generate sparks. Sparks can cause an  
explosion or fire, resulting in bodily injury or even death. These  
areas are often, but not always, clearly marked. They include:  
Some hearing devices are more immune than others to this  
interference noise, and phones also vary in the amount of  
interference noise they may generate. ANSI standard C63.19  
was developed to provide a standardized means of measuring  
both wireless phone and hearing devices to determine usability  
rating categories for both.  
Fueling areas such as gas stations.  
Below deck on boats.  
Fuel or chemical transfer or storage facilities.  
Areas where the air contains chemicals or particles such  
as grain, dust, or metal powders.  
Any other area where you would normally be advised to  
turn off your vehicle’s engine.  
Ratings have been developed for mobile phones to assist  
hearing device users find phones that may be compatible with  
their hearing device. Not all phones have been rated for  
compatibility with hearing devices. Phones that have been  
rated have a label located on the box. Your MOTORAZRTM VE20  
has an M4 and a T4 rating.  
Never transport or store flammable gas, flammable liquids,  
or explosives in the compartment of your vehicle that  
contains your phone or accessories.  
Note  
Restricting Children’s Access to Your Phone  
These ratings are not guarantees. Results will vary depending  
on the user’s hearing device and individual type and degree of  
hearing loss. If a hearing device is particularly vulnerable to  
interference noise; even a phone with a higher rating may still  
cause unacceptable noise levels in the hearing device. Trying  
Your phone is not a toy. Do not allow children to play with it as  
they could hurt themselves and others, damage the phone or  
make calls that increase your Sprint invoice.  
156  
Section 4A. Important Safety Information  
 
out the phone with your hearing device is the best way to  
evaluate it for your personal needs.  
Should you experience interference or find the quality of  
service unsatisfactory after purchasing your phone, promptly  
return it to the store within 30 days of purchase. With the Sprint  
30-day Risk-Free Guarantee, you may return the phone within  
30 days of purchase for a full refund. More information about  
hearing aid compatibility may be found at: www.fcc.gov,  
www.fda.gov, and www.accesswireless.org.  
M-Ratings: Phones rated M3 or M4 meet FCC requirements  
for hearing aid compatibility and are likely to generate less  
interference to hearing devices than unrated phones. (M4 is the  
better/higher of the two ratings.)  
T-Ratings: Phones rated T3 or T4 meet FCC requirements and  
are likely to be more usable with a hearing device’s telecoil  
(“T Switch”or “Telephone Switch”) than unrated phones. (T4 is  
the better/higher of the two ratings. Note that not all hearing  
devices have telecoils in them.)  
Getting the Best Hearing Device  
Experience With Your Phone  
To further minimize interference:  
Hearing aid devices may also be measured for immunity to  
interference noise from wireless phones and should have  
ratings similar to phones. Ask your hearing healthcare  
professional for the rating of your hearing aid. Add the rating of  
your hearing aid and your phone to determine probable  
usability:  
Set the phone’s display and keypad backlight settings to  
ensure the minimum time interval:  
1. Press Menu > Settings/Tools > Settings > Display > Main  
Display > Light Control > Backlight > Screen Backlight or  
Keypad Backlight.  
Any combined rating equal to or greater than six offers  
excellent use.  
Any combined rating equal to five is considered normal use.  
Any combined rating equal to four is considered usable.  
2. Select the minimum time interval setting and press OK.  
Position the phone so the internal antenna is farthest  
from your hearing aid.  
Move the phone around to find the point with least  
interference.  
Thus, if you pair an M3 hearing aid with an M3 phone, you will  
have a combined rating of six for “excellent use.”This is  
synonymous for T ratings.  
Sprint further suggests you experiment with multiple phones  
(even those not labeled M3/T3 or M4/T4) while in the store to  
find the one that works best with your hearing aid device.  
Section 4A. Important Safety Information  
157  
Caring for the Environment by  
Recycling  
Caring for the Battery  
Protecting Your Battery  
The guidelines listed below help you get the most out of your  
battery’s performance.  
This symbol on a Motorola product means the product  
should not be disposed of with household waste.  
Recently there have been some public reports of wireless  
phone batteries overheating, catching fire, or exploding. It  
appears that many, if not all, of these reports involve  
counterfeit or inexpensive, aftermarket-brand batteries with  
unknown or questionable manufacturing standards. Sprint is  
not aware of similar problems with Sprint phones resulting  
from the proper use of batteries and accessories approved  
by Sprint or the manufacturer of your phone. Use only Sprint-  
approved or manufacturer-approved batteries and  
Disposal of your Mobile Device and Accessories  
Please do not dispose of mobile devices or electrical  
accessories (such as chargers, headsets, or batteries) with  
your household waste. These items should be disposed of in  
accordance with the national collection and recycling schemes  
operated by your local or regional authority. Alternatively, you  
may return unwanted mobile devices and electrical  
accessories to any Motorola Approved Service Center in your  
region. Details of Motorola approved national recycling  
schemes, and further information on Motorola recycling  
activities can be found at: www.motorola.com/recycling.  
accessories found at Sprint Stores or through your phone’s  
manufacturer, or call 1-866-343-1114 to order. They’re also  
available at www.sprint.com — click Accessories. Buying the  
right batteries and accessories is the best way to ensure  
they’re genuine and safe.  
In order to avoid damage, charge the battery only in  
temperatures that range from 32° F to 113° F (0° C to 45° C).  
Disposal of your Mobile Device Packaging and User’s  
Guide  
Product packaging and user’s guides should only be disposed  
of in accordance with national collection and recycling  
requirements. Please contact your regional authorities for more  
details.  
Don’t use the battery charger in direct sunlight or in high  
humidity areas, such as the bathroom.  
Never dispose of the battery by incineration.  
Keep the metal contacts on top of the battery clean.  
Don’t attempt to disassemble or short-circuit the battery.  
The battery may need recharging if it has not been used for  
a long period of time.  
158  
Section 4A. Important Safety Information  
   
It’s best to replace the battery when it no longer provides  
acceptable performance. It can be recharged hundreds of  
times before it needs replacing.  
Don’t store the battery in high temperature areas for long  
periods of time. It’s best to follow these storage rules:  
Radio Frequency (RF) Energy  
Understanding How Your Phone Operates  
Your phone is basically a radio transmitter and receiver. When  
it’s turned on, it receives and transmits radio frequency (RF)  
signals. When you use your phone, the system handling your  
call controls the power level. This power can range from 0.006  
watt to 0.2 watt in digital mode.  
Less than one month:  
-4° F to 140° F (-20° C to 60° C)  
More than one month:  
-4° F to 113° F (-20° C to 45° C)  
Knowing Radio Frequency Safety  
The design of your phone complies with updated NCRP  
standards described below.  
Disposal of Lithium Ion (Li-Ion) Batteries  
Do not handle a damaged or leaking Li-Ion battery as you can  
be burned.  
In 1991–92, the Institute of Electrical and Electronics Engineers  
(IEEE) and the American National Standards Institute (ANSI)  
joined in updating ANSI’s 1982 standard for safety levels with  
respect to human exposure to RF signals. More than 120  
scientists, engineers and physicians from universities,  
government health agencies and industries developed this  
updated standard after reviewing the available body of  
research. In 1993, the Federal Communications Commission  
(FCC) adopted this updated standard in a regulation. In August  
1996, the FCC adopted hybrid standard consisting of the  
existing ANSI/IEEE standard and the guidelines published by  
the National Council of Radiation Protection and  
For safe disposal options of your Li-Ion batteries, contact your  
nearest Sprint authorized service center.  
Special Note: Be sure to dispose of your battery properly. In  
some areas, the disposal of batteries in household or business  
trash may be prohibited.  
Measurements (NCRP).  
Section 4A. Important Safety Information  
159  
   
Body-Worn Operation  
SAR values between different model phones do not mean  
variations in safety. SAR values at or below the federal standard  
of 1.6 W/kg are considered safe for use by the public.  
The highest reported SAR values of the MOTORAZRTM VE20  
are:  
To maintain compliance with FCC RF exposure guidelines, if  
you wear a handset on your body, use the Sprint supplied or  
approved carrying case, holster or other body-worn accessory.  
If you do not use a body-worn accessory, ensure the antenna is  
at least 7/16 inch (1.5 centimeters) from your body when  
transmitting. Use of non-Sprint-approved accessories may  
violate FCC RF exposure guidelines.  
Cellular CDMA mode (Part 22):  
Head: 1.17 W/kg; Body-worn: 0.97 W/kg  
PCS mode (Part 24):  
Head: 1.34 W/kg; Body-worn: 0.57 W/kg  
For more information about RF exposure, visit the FCC Web  
site at www.fcc.gov.  
FCC Radio Frequency Emission  
This phone meets the FCC Radio Frequency Emission  
Guidelines.  
Specific Absorption Rates (SAR) for Wireless  
Phones  
The SAR value corresponds to the relative amount of RF  
energy absorbed into the head of a user of a wireless handset.  
FCC ID number: IHDT56JM1.  
More information on the phone’s SAR can be found from the  
following FCC Web site: http://www.fcc.gov/oet/ea/.  
The SAR value of a phone is the result of an extensive testing,  
measuring and calculation process. It does not represent how  
much RF the phone emits. All phone models are tested at their  
highest value in strict laboratory settings. But when in  
operation, the SAR of a phone can be substantially less than  
the level reported to the FCC. This is because of a variety of  
factors including its proximity to a base station antenna, phone  
design and other factors. What is important to remember is that  
each phone meets strict federal guidelines. Variations in SARs  
do not represent a variation in safety.  
FCC Notice to Users  
The following statement applies to all products that have  
received FCC approval. Applicable products bear the FCC  
logo, and/or an FCC ID in the format FCC-ID:xxxxxx on the  
product label.  
Motorola has not approved any changes or modifications to  
this device by the user. Any changes or modifications could  
All phones must meet the federal standard, which incorporates  
a substantial margin of safety. As stated above, variations in  
160  
Section 4A. Important Safety Information  
 
void the user’s authority to operate the equipment. See 47 CFR  
Sec. 15.21.  
Product Registration  
This device complies with part 15 of the FCC Rules. Operation  
is subject to the following two conditions: (1) This device may  
not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may  
cause undesired operation. See 47 CFR Sec. 15.19(3).  
Online Product Registration:  
www.motorola.com/us/productregistration  
Product registration is an important step toward enjoying your  
new Motorola product. Registration permits us to contact you  
for product or software updates and allows you to subscribe to  
updates on new products or special promotions. Registration is  
not required for warranty coverage. Please retain your original  
dated sales receipt, as you may need to provide it for warranty  
validation in the future.  
This equipment has been tested and found to comply with the  
limits for a Class B digital device, pursuant to part 15 of the  
FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate  
radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference  
to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try  
to correct the interference by one or more of the following  
measures:  
Thank you for choosing a Motorola product.  
Owner’s Record  
The model number, regulatory number, and serial number are  
located on a nameplate inside the battery compartment.  
Record the serial number in the space provided below. This will  
be helpful if you need to contact us about your phone in the  
future.  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the  
receiver.  
Model: MOTORAZRTM VE20  
Serial No.:  
Connect the equipment to an outlet on a circuit different from  
that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for  
help.  
Section 4A. Important Safety Information  
161  
       
User Guide Proprietary Notice  
CDMA Technology is licensed by QUALCOMM Incorporated  
under one or more of the following patents:  
4,901,307  
5,506,865  
5,267,261  
5,600,754  
5,710,784  
5,490,165  
5,109,390  
5,544,196  
5,414,796  
5,778,338  
5,056,109  
5,511,073  
5,267,262  
5,657,420  
5,504,773  
5,228,054  
5,568,483  
5,416,797  
5,101,501  
5,535,239  
5,337,338  
5,659,569  
T9 Text Input is licensed by Nuance Communications, Inc. and  
is covered by U.S. Pat. 5,818,437, U.S. Pat. 5,953,541, U.S. Pat.  
6,011,554 and other patents pending.  
User Guide template version 7B (December 2007)  
162  
Section 4A. Important Safety Information  
   
Section 4B  
Manufacturer’s Warranty  
Manufacturer’s Warranty  
What Does this Warranty Cover?  
Subject to the exclusions contained below, Motorola,  
Inc. warrants its telephones, pagers, messaging  
devices, and consumer and professional two-way  
radios (excluding commercial, government or industrial  
radios) that operate via Family Radio Service or  
General Mobile Radio Service, Motorola-branded or  
certified accessories sold for use with these Products  
(Accessories”) and Motorola software contained on  
CD-ROMs or other tangible media and sold for use  
with these Products (“Software”) to be free from defects  
in materials and workmanship under normal consumer  
usage for the period(s) outlined below. This limited  
warranty is a consumer's exclusive remedy, and  
applies as follows to new Motorola Products,  
Manufacturer’s Warranty (page 163)  
Service and Repairs (page 167)  
Your phone has been designed to provide you with reliable,  
worry-free service. If for any reason you have a problem  
with your equipment, please refer to the manufacturer’s  
warranty in this section.  
For information regarding the terms and conditions of  
service for your phone, please visit www.sprint.com or  
call Sprint Customer Service at 1-888-211-4727.  
In addition to the warranty provided by Motorola, which is  
Note  
detailed on the following pages, Sprint offers a number of  
optional plans to cover your equipment for non-warranty  
claims. Sprint Total Equipment Protection provides the  
combined coverage of the Sprint Equipment Replacement  
Program and the Sprint Equipment Service and Repair  
Program, both of which are available separately. Each of  
these programs may be signed up for within 30 days of  
activating your phone. For more details, please visit your  
nearest Sprint Store or call Sprint at 1-800-584-3666.  
Accessories and Software purchased by consumers in  
the United States or Canada, which are accompanied  
by this written warranty:  
Section 4B. Manufacturer’s Warranty  
163  
       
Products and Accessories  
Products and  
Accessories that are  
Repaired or Replaced.  
The balance of the original  
warranty or for ninety (90)  
days from the date returned  
to the consumer, whichever is  
longer.  
Products Covered  
Length of Coverage  
Products and  
One (1) year from the date of  
purchase by the first  
consumer purchaser of the  
product unless otherwise  
provided for below.  
Accessories as defined  
above, unless otherwise  
provided for below.  
Exclusions  
Normal Wear and Tear. Periodic maintenance, repair and  
replacement of parts due to normal wear and tear are  
excluded from coverage.  
Decorative Accessories  
and Cases. Decorative  
covers, bezels,  
Limited lifetime warranty for  
the lifetime of ownership by  
the first consumer purchaser  
of the product.  
Batteries. Only batteries whose fully charged capacity  
falls below 80% of their rated capacity and batteries  
that leak are covered by this limited warranty.  
PhoneWrap™ covers and  
cases.  
Monaural Headsets. Ear  
Limited lifetime warranty for  
Abuse & Misuse. Defects or damage that result from: (a)  
improper operation, storage, misuse or abuse, accident  
or neglect, such as physical damage (cracks,  
scratches, etc.) to the surface of the product resulting  
from misuse; (b) contact with liquid, water, rain, extreme  
humidity or heavy perspiration, sand, dirt or the like,  
extreme heat, or food; (c) use of the Products or  
Accessories for commercial purposes or subjecting the  
Product or Accessory to abnormal usage or conditions;  
or (d) other acts which are not the fault of Motorola, are  
excluded from coverage.  
buds and boom headsets the lifetime of ownership by  
that transmit mono sound the first consumer purchaser  
through a wired  
connection.  
of the product.  
Consumer and  
Professional Two-Way  
Radio Accessories.  
Ninety (90) days from the  
date of purchase by the first  
consumer purchaser of the  
product.  
164  
Section 4B. Manufacturer’s Warranty  
Use of Non-Motorola Products and Accessories. Defects or  
damage that result from the use of Non-Motorola  
branded or certified Products, Accessories, Software or  
other peripheral equipment are excluded from  
coverage.  
Software  
Products Covered  
Length of Coverage  
Software. Applies only to  
physical defects in the media  
that embodies the copy of  
the software (e.g. CD-ROM, or  
floppy disk).  
Ninety (90) days from the date  
of purchase.  
Unauthorized Service or Modification. Defects or damages  
resulting from service, testing, adjustment, installation,  
maintenance, alteration, or modification in any way by  
someone other than Motorola, or its authorized service  
centers, are excluded from coverage.  
Exclusions  
Altered Products. Products or Accessories with (a) serial  
numbers or date tags that have been removed, altered  
or obliterated; (b) broken seals or that show evidence  
of tampering; (c) mismatched board serial numbers; or  
(d) nonconforming or non-Motorola housings, or parts,  
are excluded from coverage.  
Software Embodied in Physical Media. No warranty is made  
that the software will meet your requirements or will  
work in combination with any hardware or software  
applications provided by third parties, that the operation  
of the software products will be uninterrupted or error  
free, or that all defects in the software products will be  
corrected.  
Communication Services. Defects, damages, or the failure  
of Products, Accessories or Software due to any  
communication service or signal you may subscribe to  
or use with the Products Accessories or Software is  
excluded from coverage.  
Software NOT Embodied in Physical Media. Software that is  
not embodied in physical media (e.g. software that is  
downloaded from the internet), is provided “as is” and  
without warranty.  
Section 4B. Manufacturer’s Warranty  
165  
Who Is Covered?  
How to Obtain Warranty Service or Other  
Information  
This warranty extends only to the first consumer  
purchaser, and is not transferable.  
Phones  
USA  
What Will Motorola Do?  
1-800-331-6456  
1-877-483-2840  
Motorola, at its option, will at no charge repair, replace  
or refund the purchase price of any Products,  
Accessories or Software that does not conform to this  
warranty. We may use functionally equivalent  
reconditioned/refurbished/pre-owned or new Products,  
Accessories or parts. No data, software or applications  
added to your Product, Accessory or Software,  
including but not limited to personal contacts, games  
and ringer tones, will be reinstalled. To avoid losing  
such data, software and applications please create a  
back up prior to requesting service.  
TTY  
For Accessories and Software, please call the  
telephone number designated above for the  
product with which they are used.  
You will receive instructions on how to ship the  
Products, Accessories or Software, at your expense,  
to a Motorola Authorized Repair Center. To obtain  
service, you must include: (a) a copy of your receipt,  
bill of sale or other comparable proof of purchase;  
(b) a written description of the problem; (c) the name  
of your service provider, if applicable; (d) the name  
and location of the installation facility (if applicable)  
and, most importantly; (e) your address and telephone  
number.  
166  
Section 4B. Manufacturer’s Warranty  
SOFTWARE TO THE FULL EXTENT THESE DAMAGES  
MAY BE DISCLAIMED BY LAW.  
What Other Limitations Are There?  
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT  
LIMITATION THE IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A  
Some states and jurisdictions do not allow the limitation or  
exclusion of incidental or consequential damages, or limitation  
on the length of an implied warranty, so the above limitations  
or exclusions may not apply to you. This warranty gives you  
specific legal rights, and you may also have other rights that vary  
from state to state or from one jurisdiction to another.  
PARTICULAR PURPOSE, SHALL BE LIMITED TO  
THE DURATION OF THIS LIMITED WARRANTY,  
OTHERWISE THE REPAIR, REPLACEMENT, OR  
REFUND AS PROVIDED UNDER THIS EXPRESS  
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY  
OF THE CONSUMER, AND IS PROVIDED IN LIEU OF  
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN  
NO EVENT SHALL MOTOROLA BE LIABLE, WHETHER  
IN CONTRACT OR TORT (INCLUDING NEGLIGENCE)  
FOR DAMAGES IN EXCESS OF THE PURCHASE  
PRICE OF THE PRODUCT, ACCESSORY OR  
SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL,  
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY  
KIND, OR LOSS OF REVENUE OR PROFITS, LOSS  
OF BUSINESS, LOSS OF INFORMATION OR DATA,  
SOFTWARE OR APPLICATIONS OR OTHER  
Laws in the United States and other countries preserve  
for Motorola certain exclusive rights for copyrighted  
Motorola software such as the exclusive rights to  
reproduce and distribute copies of the Motorola  
software. Motorola software may only be copied into,  
used in, and redistributed with, the Products associated  
with such Motorola software. No other use, including  
without limitation disassembly of such Motorola  
software or exercise of the exclusive rights reserved for  
Motorola, is permitted.  
Service and Repairs  
FINANCIAL LOSS ARISING OUT OF OR IN  
CONNECTION WITH THE ABILITY OR INABILITY  
TO USE THE PRODUCTS, ACCESSORIES OR  
Go to www.motorola.com/consumer/support, where you  
can select from a number of customer care options.  
You can also contact the Motorola Customer  
Support Center at 1-800-331-6456 (United States),  
Section 4B. Manufacturer’s Warranty  
167  
 
1-877-483-2840 (TTY/TDD United States for hearing  
impaired).  
168  
Section 4B. Manufacturer’s Warranty  
 
Call Guard 56  
E
Index  
Call History 58–61  
Making a Call 59  
Prepending a Phone  
Number 60  
Saving a Phone Number 60  
Call Waiting 121  
Caller ID 121  
Camera 89–104  
Chat 132  
Clock Display 38  
Contacts  
Data Roam Guard 57  
Data Services  
Data Profile 126  
A
Dialing Options 23  
Display Language 45  
Display Screen 12  
Abbreviated Dialing 28  
Accessories 15  
Charger 15  
Activation 4  
Airplane Mode 42  
Alarm Clock 72  
Answering Calls 23  
Email 129  
Emergency Numbers 24  
End-of-Call Options 26  
Enhanced 911 (E911) 25  
Entering Text 29–32  
Numbers 32  
Symbols 32  
Text Input 30  
Erasing Phone Content 52  
B
C
Adding a Phone Number 65  
Editing 66  
filtering 64  
finding Email addresses 64  
Finding Names 63  
Memory Status 67  
Picture 67  
Backlight 37  
Battery 16–19  
Capacity 16  
Charging 19  
Disposal 159  
Installing 18  
F
FCC Notice 160  
History 58–61  
Bluetooth 105–109  
Ringer 67  
Speed Dial Numbers 66  
H
Calendar 70–72  
Call Forwarding 123  
Index  
169  
 
I
N
O
P
Shortcuts 44  
Sound Settings 33–36  
TTY Use 43  
In-Call Options 25  
Instant Messaging 131  
Net Guard 127  
Notepad 75  
K
L
Plus Code Dialing 27  
Preset Messages 41  
Product Registration 161  
Key Functions 11  
On Demand 138  
Owner’s Record 161  
Language 46  
R
S
Location Settings 39  
Lock Code  
Changing 50  
Locking Your Phone 49  
Pauses 27  
Phone  
Resetting Your Phone 53  
Ringer Types 33  
Roaming 54–56  
Limiting Use 51  
Phone (illus.) 10  
Phone as Modem 140  
Phone Number  
Displaying 22  
M
Safety Information 154–162  
Security 49–126  
Menu 49  
Service  
www.sprint.com 6  
Silence All 36  
SMS Text Messaging 118–119  
SMS Voice Messaging 120–  
121  
Making Calls 22  
Menu  
Navigation 20  
Menu Style 37  
Messaging  
Notification 40  
microSD Card 84–88  
Multitasking 149  
My Stuff 134  
Saving 26  
With Pauses 27  
Phone Settings 33–46  
Airplane Mode 42  
Call Answer Mode 44  
Display Settings 36–38  
Language 46  
Location Settings 39  
Special Numbers 50  
170  
Index  
Sprint Music Store 146  
Sprint Picture Mail  
Downloading Pictures 103  
Uploading Pictures 102  
Sprint Power Vision 124–142  
Applications 124  
T
Text Greeting 36  
Text Input 30  
TTY Use 43  
Turning Your Phone On and  
Off 15  
Chat 132  
Downloading Content 132  
FAQs 141  
Home Page 126  
Launching 126  
Password 6  
Security Features 53  
User Name 125  
U
V
Unlocking Your Phone 50  
Voice Recognition 76–81  
Voice Services 76–81  
Voicemail  
Menu Key 117  
Options 115  
Retrieving 113, 114  
Setting Up 5, 112  
Sprint Service  
Account Passwords 5  
Activation 4  
Dialing Sprint Services 67  
Operator Services 7  
Sprint 411 7  
W
Warranty 163–168  
Web 135–138  
Wireless Backup 68  
World Clock 73  
Sprint TV 143  
Stop Watch 74  
Storing Pictures and Videos 96  
Index  
171  

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