Level 1 & 2 Service Manual
Rev 1.0
M3588
SECTION 6: REPAIR & TEST PROCEDURES
6.1
6.2
6.3
6.4
6.5
6.6
6.7
Repair introduction
Mechanical repairs
Basic modular troubleshooting
Repair Chart
Software Upgrade
Flexing
24
24
24
25
27
27
28
Testing on HP8922
SECTION 7: ACCESSORIES
7.1
Introduction
30
SECTION 8: SALES MODELS
8.1
8.2
Dark Blue
Champagne Gold
32
32
SECTION 9: GLOSSARY OF TERMS
9.1
List of Abbreviations
34
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SECTION 1: GENERAL
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1.1
Introduction
This manual is intended for use by technicians familiar with similar types of equipment. It contains all
service information required for the equipment described and is current as of the printing date.
The scope of this document is to provide the reader with basic information relating to the M3588, and
also to provide procedures and processes for repairing the units up to and including Level 2 repair.
Level 1 and 2 repairs involve the following activities to be carried out: -
·
·
·
·
·
·
·
Unit swap out
Repairing of mechanical faults
Basic modular troubleshooting
Testing and verification of unit functionality
Upgrading software
Flexing units
Initiate warranty claims and send faulty modules to Level 3 or 4 repair centres.
Computer Software Copyrights
The Motorola products described in this instruction manual may include copyrighted Motorola
computer programs stored in semi-conductor memories or other media. Laws in the United States and
other countries preserve for Motorola certain exclusive rights for copyrighted computer programs,
including the exclusive right to copy or reproduce in any form the copyrighted computer program.
Accordingly, any copyrighted Motorola computer programs contained in the Motorola products
described in this instruction manual may not be copied or reproduced in any manner without the
express written permission of Motorola. Furthermore, the purchase of Motorola products shall not be
deemed to grant either directly or by implication, estoppel, or otherwise, any license under the
copyrights, patents or patent applications of Motorola, except for the normal non-exclusive, royalty
free license to use that arises by operation of law in the sale of a product.
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1.2
Motorola Service Policy for M3588 in warranty
1.2.1
Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage
misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will
be available at agreed fixed repair prices.
Proof of purchase will be required to validate warranty claims.
1.2.2
Out of Box Failure Policy
The standard OOB failure criteria will apply. Customer units that fail very early on, after date of sale,
are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria.
Manufacturing to bear the costs of early life failure.
1.2.3
Product Support
Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service
Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited
PCB component). The Motorola HTC centres will perform level 4 (full component) repairs.
1.2.4
Customer Support:
This will be available through dedicated Call Centres and In Country Help Desks.
Product Service training should be arranged through the local Motorola Support Centre.
1.2.5
Replacement Parts Ordering
Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts
from Hub’s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution
Centre.
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1.3
General Safety Information
1.3.1 Portable Operation
·
DO NOT hold the radio so that the antenna is very close to, or touching, exposed parts of the body,
especially the face or eyes whilst transmitting. The radio will perform best if it is held in the same
manner as you would hold a ‘land’ telephone handset, with the antenna angled up and over your
shoulder.
·
DO NOT operate the portable phone in an aircraft. Switch off your telephone. The use of a cellular
telephone in an aircraft may be dangerous to the operation of the aircraft, disruption of the Cellular
Network may occur, and is illegal. Failure to observe this instruction may lead to a suspension or
denial of Cellular Telephone Service to the offender, or legal action, or both.
1.3.2 Mobile/Portable Operation - Telephone use in Vehicles:
·
·
·
All equipment must be properly grounded according to installation instructions for safe operation.
Users are advised to turn off their equipment when at a refueling point.
Safety is every driver’s responsibility. Cellular telephones should only be used in situations in
which the driver considers it safe to do so.
1.3.3 General
·
DO NOT allow children to play with any radio equipment containing a transmitter.
·
DO NOT operate this equipment near electrical blasting caps or in an explosive atmosphere.
Mobile Telephones are, under certain conditions, capable of interfering with blasting operations.
When you are in the vicinity of such work, look out for and observe signs cautioning against
mobile radio transmission. If transmission is prohibited, you must turn off your mobile telephone
to prevent any transmission.
In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not
turned off.
·
·
Refer to the appropriate section of the product user manual for additional pertinent safety
information
All equipment should be serviced only by a Motorola qualified technician.
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SECTION 2:
M3588
DESCRIPTION
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2.1 Specifications of M3588
General
Function
Specification
Frequency Range GSM
880-915 MHz TX (with EGSM)
925-960 MHz RX
Frequency Range DCS
1710-1785 MHz Tx
1805-1880 MHz Rx
Channel Spacing
Channels
Modulation
200 kHz
174 GSM/374 DCS carriers with 8 channels per carrier
GMSK at BT = 0.3
Transmitter Phase Accuracy
Duplex Spacing
Frequency Stability
Operating Voltage
5 Degrees RMS, 20 Degrees peak
45 MHz GSM
95Mhz DCS
+ 0.10 ppm of the downlink frequency (Rx)
+4.0V dc to +6.0V dc (battery)
+6.7V dc to +8.6V dc (external connector)
Typically 250 ma avg, 1.0A peak
Typically 7.0 ma (DRX2)
140mm X 50mm X 25mm
155 cc
Transmit Current
Stand-by Current
Dimensions
Size (Volume)
Weight
168 g
Temperature Range
-10C to +55C
Transmitter
Function
Specification
RF Power Output
Output Impedance
Spurious Emissions
33 dBm + 2dB GSM/ 30 dBm + 2 dB DCS
50 ohms (nominal)
-36 dBm from 0.1 to 1 Ghz
-30 dBm from 1 to 4 Ghz
Receiver
Function
Specification
RF Level
-102 dBm
RX bit error rate (100 k bits)
Channel Hop Time
Time to Camp
< 2%
500 microseconds
Approximately 5-10 seconds
Speech Coding
Function
Specification
Speech Coding Type
Regular Pulse Excitation / Linear Predictive Coding with Long
Term Prediction. (RPE LPC with LTP).
Bit Rate
13.0 k bps
Frame Duration
Block Length
Classes
20 ms
260 bits
Class 1 bits = 182 bits. Class 2 bits = 78 bits
22.8 k bps
Bit Rate with FEC Encoding
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2.2
M3588 Overview
The M3588 is marketed as a ‘price beater’ unit in its class. It is now designed with the new Whitecap
Chipset to allow the unit to operate at a lower working voltage and therefore prolong battery life, in
both Standby and Talk time.
It is a band aware dual band product, Uses the Motorola AANN404A battery. (This is different to all
the M1/2/6 & 788
There will be two colours: - Champagne and Blue.
Graphics Display – 96 X 54
Branded within the U or Pay as You go Tariff ranges, these two look exactly the same, this product is
unique in that the Telemac software supports the pay as you go option whilst roaming. The function
operates using a set of protocols and commands through the network base stations between the unit and
the network provider and is programmed using SMS.
Different Antenna
Larger phone memory is incorporated to support the Over the phone programming (OTA)
This product is within the same family as the Modulus II and its main features include: -
·
·
·
·
·
·
·
Dual Band
Pay As You Go option
Class II Sim tool kit
Internal headset socket
Potential to support Enhanced Full Rate mode of transmission (dependant on Network)
Extended GSM
Phase II USSD i.e. ability to contact service provider functions such as present amount of credit
remaining
The M3588 is mechanically very similar to the M3588 (EMEA)
All the circuitry is contained on 1 PCB including the Keypad. The Display is connected to the PCB via
a ZIF connector.
The charger is now placed on the bottom right hand side of the unit
The Antenna is a fixed stub type antenna.
Volume switch on main keypad
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Fig 2.1 Mechanical
pictorial Overview
Keypad
Headset Jack
Socket
Mic
Dual Band
Logo
Antenna
Speaker
Lens
Charging
Socket
SIM Contacts
Antenna
Accessory
Connector
IMEI & MSN
Label
Battery
Contacts
Headset
Socket
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2.3 Connector Pinout
1
11
1- Ext B+
2- Ground
3- Man Test
4- Uplink
5- Not Connected
6- Downlink
7- DSC_EN_B
8- UTXD
9- Ground
10- UTXD_IN
11- Ground
2.4
Talk Times, Weight and Volume Matrix
XWhite holographic film on display
Volume
(cubic
cm)
Weight
(grams)
Talk Time Standby time
With Battery type:
(minutes)
(hours)
157
170
160 - 230
74 - 110
650mAh AAA Long NiMH
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SECTION 3: FEATURE LIST
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3.1
List of Features Available
Below are the list of Menu functions available at present.
Menu
1st Generation Menu
Network
Selection
Phone Book
2nd Generation Menu
3rd Generation Menu
4th Generation Menu
Th Generation Menu
Call Related
Features
Call Meters
Phone Setup
6th Generation Menu
Addition to M3188
Removed from M3188
Messages
Accessory
Setup
Prepay Service
PHONE BOOK
Find Entry
by Name
1.Call Number
2.Modify Name or
number
Personal Numbers
Enter Name
3.Erase name or
number
1.Last Calls made
2.Last calls received
3.Erase all numbers
Last 10 Calls
Find Entry
By Location
Enter Location
Enter Number
My phone number(s)
Fixed dialing
Add Entry
View fixed dial list
Number of unused
locations
Setup
fixed
Dialing
Check Capacity
Prevent access
Enter
Pin2
1.On
2.Off
3.Edit Entry
4.Add Entry
5.Erase Entry
1.No memory restrictions
2.To SIM card memory
One-Touch
Dial Setting
1.To SIM memory
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CALL RELATED
FEATURES
Show battery meter
1.Show ID on next call
2.Restrict ID on next call
Restrict my
Phone number
Call Diverting
1.On
2.Off
Talk and Fax
Call waiting
1.On
2.Off
1.Int’l Calls
2.Int’l Calls Except home
3.All Calls
4.Off
Call Barring
Bar outgoing calls
Bar Incoming Calls
1.When Roaming
2.All Calls
3.Off
Change Bar password
Cancel all barring
1.Default
2.On
3.Off
Closed user
Group
Set Group ID
1.On
2.Off
Allow Outside Access
1.On
2.Off
Divert when unavailable
Divert all Voice calls
Divert Voice calls
1.On
2.Off
1.On
2.Off
Divert Fax Calls
Divert Data Calls
1.On
2.Off
Cancel all diverting
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Messages
Call Voicemail
Received messages
Go to Next message
Delete Message
Return Call
1.Send Message
2.Store Message
Edit Message
Reply to message
Delete all messages
Outgoing Messages
Go to next message
Send message
1.Send message
2.Store message
Edit message
Delete message
1.On
2.Off
Cell broadcast
1.Voicemail Number
2.Service Centre
Message Settings
3.Expiry Period
4.Outgoing message type
Enter Number
Message Editor
Edit Message
Send message
Store Message
Stored to Outgoing
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PHONE SETUP
Adjust Ring volume
Ringer On or Off
Set Ringer Tone
1.On
2.Off
Standard Tone
.
.
Music Tone
Set Ringer Tone 2
1.On
2.Off
Automatic Lock
Lock Now
Phone Lock
Change Unlock mode
Change SIM PIN2 Code
1.On
2.Off
Require SIM card pin
New security code
Extended menus
3.Change SIM pin Code
1.On
2.Off
Change Greeting
English
.
.
Language Selection
Automatic
1.On
2.Off
Battery saving mode
Select Keypad tones
1.Normal Tones
2.Single Tones
3.No Tones
1.Status review
2.Master reset
3.Master Clear
Phone Status
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NETWORK
SELECTION
Available
Networks
1.Register Now
2.Make Preferred
Registration
Preferences
1.Automatic Search
2.Manual Search
Network Search
1.Slow Search
2.Medium Search
3.Fast Search
4.Continuous Search
Frequency of
Search
Preferred
Networks
1.Choose From Available
2.Choose From Known
3.Add new Network Code
Add network
to List
Show List
of Networks
1.Move to New Location
2.Delete Selection
Find New
Networks
CALL METERS
1.Show last call
2.Total for all calls
3.Credit remaining
Show Call charges
Balance
1.Show last call
2.Total for all calls
3.Reset all timers
Show call timers
Last Call Cost
1.On
2.Off
Set audible Call Timers
Single Alert Timer
Repetitive Timer
Last call Time
1.On
2.Off
1.Show time per call
2.Show Charge per call
3.Show total Call charges
4.No in call display
Set in call Display
Last Reload
Call charge settings
Reset Call charges
1.On
2.Off
Set Total Charge Limit
Lifetime Timer
1.Units
2.Currency
Set Charge Type
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ACCESSORY
SETUP
1.On
2.Off
Automatic answer
PREPAY
Service Center
Customer Care
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SECTION 4: DISASSEMBLY &
PARTS
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4.1 Disassembly Introduction
The M3588 is held together by 5 screws as other Modulus products,1 of these screws is placed beneath
the IMEI label, and 2 of these are placed below the Aux RF connector rubber cover. Care should be
taken whilst removing the display flex cable as this can be torn or broken without too much stress
being applied.
Ensure that a properly grounded high impedance conductive wrist strap is used whilst performing any
tasks during the disassembly and assembly of the unit
Avoid stressing the plastics in any way to avoid damage to either the plastics or internal components.
!! CAUTION !!
Many of the intergrated devices used in this equipment are vulnerable to damage from
electro-static charges. Ensure that adequate static protection is in place when handling,
shipping and servicing the internal components of this equipment.
4.2
Recommended Tools
The following tools are recommended for use during the assembly / disassembly of the M3588.
·
Anti-static Mat Kit - 0180386A82, includes:
Antistatic mat 66-80387A95
Ground Cord 66-80334B36
Wrist Band 42-80385A59
·
·
Plastic Bladed Tool SLN7223A
T7 Torx Driver
4.3
Disassembly Procedure
The following set of diagrams will demonstrate the correct sequence and action required to disassemble
the M3588
The use of the exploded diagram on page 18 may be of some assistance for part recognition.
4.4
Assembly Procedure
Once the unit is disassembled and the repair is carried out, the unit must then be reassembled, this is
carried out in the exact reverse order as the disassembly.
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2. Remove battery by
pushing and lifting at
the same time.
1. Remove battery door
by pressing down on clip
at pulling towards you.
4. Remove all 5 screw (1 is
situated under label and 1 is
situated under RF Port cover by
antenna)
(If Label is punctured, new label
must be fitted)
3. Remove Antenna by
rotating Anti-clockwise
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6. Remove PCB from
front housing
5. Separate Front and rear
housings
7. Remove keypad
from Front housing
8.Carefully remove flex after
prizing open Zif connector
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9. Remove LCD
module by pulling out
and up on catches
10. Fit blade under speaker and
carefully lift off from front housing
11.Remove Speaker from front
housing, do not replace as
adhesive seal will be damaged.
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4.5
Exploded Parts Diagram
AAUG
3
2
1
8
6
7
9
10
15
12
13
14
4.6
Replacement Parts
Xcvr Item Number
Spare Xcvr Number
Frnt Hsng Assy
Rear Housing
SIM Cover
Batt Door
Lens
LCD
Stubby Antenna
Speaker
Aux RF Cover
Keypad
Keypad Domes
Alert Speaker
Screw
8
9
8586155P01
5009150J03
1
2
3
4
5
6
7
SE1062AK3B1
0186157P01
0186158P01
1586134P01
AAHN5106A
6186135P01
7202879Z63
10
11
12
13
14
15
7586133P02
4086177P01
5009005J03
0309315B02
5009536H13
Mic with pins
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SECTION 5: SIM CARDS AND
SECURITY
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5.1 Manual Test Mode
The GSM Motorola M3588 is equipped with a manual test mode capability. This capability allows
service personnel to take control of the unit, and by entering certain keypad commands, make the unit
performs desired functions.
To enter the manual test command mode, a GSM / DCS test sim (Part No 8102430Z04) must be used.
The test sim is inserted into the SIM slot beneath the battery (See figure 6.1), the battery should then
be re-inserted and the unit powered on. The # button should then be pressed for approximatly 3
second until ‘test’ appears on the display, and the correct commands must then be followed.
SIM CARD
Figure 6.1 SIM Card insertion
5.2 Live Sim Card
A SIM (Subscriber Identity module) card will be required to access the existing local GSM / DCS
cellular network, or remote networks when travelling. (If the roaming agreement has been made with
the provider.)
The SIM card contains all the data necessary to access GSM services, and also:
·
·
The ability to store user information such as phone numbers etc…
All information required by the network provider to provide use to the network
5.3
Personality Transfer
Personality transfer on M3588 will be available via specially created software, this will be available
shortly.
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5.4
GSM Test Commands
This is a list of Level 1 and 2 Test commands available to M3588
Table 5.1 Test commands
GSM Test Commands
Key Sequence
Test Function/Name
#(hold down for 2 seconds)
Enter manual test mode
Exit manual test mode
Mute RX audio path
Unmute RX audio path
Mute TX audio path
Unmute TX audio path
Generate tone
01#
07x#
08#
09#
10#
15x#
16#
Mute tone generator
Display S/W version number of Call Processor
Display S/W version number of Modem
Initiate acoustic loopback
Stop test
19#
20#
36#
37#
38#
Activate Mini SIM
39#
Deactivate Mini SIM
Change audio path
43x#
51#
Enable sidetone
52#
Disable sidetone
57#
Initialize non-volatile memory
Display security code
Modify security code
Display lock code
58#
58xxxxxx#
59#
59xxx#
60#
Modify lock code
Display IMEI
980# / 981#
99#
DCS / GSM mode
Display all display pixels
36XX#
0 or Omitted
Full Rate
1
2
Enhanced Full rate
Half Rate
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5.5
Identity and Security
Each Motorola GSM Cellular Cassette will be labelled with various number configurations. The
following information describes what these configurations mean.
MSN
The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the
unit throughout the life of the unit.
The MSN can be used to log and track a unit on Motorola’s EPPRS system.
The MSN is divided into 4 sections.
MSN 10 Digits
APC
1 digit
DC
2 digits
DC
4 digits
SNR
Account Product Code
I.e. Startac 130
Distribution Center
I.e. Easter Inch
Date Code: Year and
Month of Shipment
Units individual serial
number
Figure 5.2 MSN label breakdown
IMEI
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to
the PCB and is stored within the unit’s memory. The following figure gives a description of the make
up of this number.
IMEI 16 Digits
6 digits
TAC
2 digits
FAC
6 digits
SNR
2 digits
IU
Type Approval code
Distribution Center
factory code
Individual PCB Serial
Number
Internal use – spare
digits
Figure 5.3 IMEI label breakdown
Some other label number configurations that will be present will be: -
XCVR NUMBER: Identifies type of product. i.e. M3588 (Usually SWF number)
PACKAGE NUMBER: Determines type of equipment, mode in which it was shipped and language
with which it was shipped.
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SECTION 6: REPAIR AND TEST
PROCEDURES
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6.1 Repair Introduction
The M3588 is divided into 3 main sections when it comes to part replacability: The housings which
contains the alert, speaker, flip, the main PCB which contains RF / Logic circuitry and the keypad and
finally the display which connects to the main PCB via a ZIF connector. If the RF / Logic board is
required to be changed then a full service tranceiver should be ordered as there is no replacement PCB
available. Also a personality transfer would be necessary.
6.2
Mechanical repairs
Assembly replacement level troubleshooting and repair of the M3588 is limited to isolation and
replacement of the main mechanical parts only (See Exploded parts diagram and associated parts list)
6.3
Basic Modular Troubleshooting
The troubleshooting information in Table 2 shows some typical malfunction symptoms, and for the
corresponding verification and repair procedures refer to the disassembly instructions located in the
disassembly section of this manual. (Section 5).
NOTE
Defective Logic/RF assemblies must be replaced
with pre-tested, pre-phased assemblies
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6.4
Repair Chart
Table 2. GSM M3588 Cellular Telephone: Troubleshooting and Repair Chart. (Assembly Replacement
Level).
SYMPTOM
PROBABLE CAUSE
VERIFICATION AND
REMEDY
Personal telephone will not turn
on or stay on
a) Battery pack either discharged Measure battery. If the battery voltage is <4.00 V dc,
or defective
recharge the battery using the appropriate battery
charger. If the battery will not recharge, replace the
battery.
If battery is not at fault, proceed to b.
b) Battery connectors open or
misaligned.
Visually inspect the battery connectors on both the
battery assembly and the portable telephone.
Re-align and, if necessary, replace either the
Battery or the battery connector assembly. Removing
the battery connector assembly has to be done with
extreme care to avoid damaging the housings. If
battery connectors are not at fault, proceed to c
c) Logic/RF Board Assembly
Defective.
Remove the Logic/RF Assembly. Substitute a known
good assembly and temporarily reassemble the unit.
Depress the PWR button; if unit turns on and stays
on, disconnect the dc power source and reassemble
the telephone with the new Logic/RF Board
assembly. Verify that the fault has been cleared. If
the fault has not been cleared then proceed to d.
d) Display circuit failure
a) Antenna is defective
Disassemble unit and remove LCD module and
insert known good module. Insert Battery and
depress PWR button. Ensure unit stays on, if OK
reassemble unit in new housing assembly
2. Personal telephone exhibits poor
reception and/or erratic operation
(such as calls frequently dropping,
Weak and/or distorted audio, etc.).
Check to make sure that the antenna pin is properly
connected to the Logic/ RF assembly. If OK,
substitute a known good antenna. If the fault is still
Present, proceed to b.
b) Logic/RF Board Assembly
Defective.
Replace Logic/RF Assembly (refer to symptom 1c).
Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
3. Display is erratic, or provides
Partial or no display.
a) Mating connections to / from
LCD Module faulty.
Remove rear housing from unit, check general
condition of flex connector from display. If OK
check that the Zif connector is fully pressed down
and that the flex collars are flush with the plastic of
the connector.If not check Zif to PCB connections,
if faulty connector, replace RF / Logic PCB. If Ok
proceed to b.
b) LCD module is
Defective.
Substitute a known good LCD module onto the
suspect board and connect to DC Pwr supply
depress PWR and ensure display is now correct,if
Ok rebuild unit with new LCD module if LCD
module is not at fault proceed to c.
c) Logic/RF Board Assembly
Defective.
Replace Logic/RF Assembly (refer to symptom 1c).
Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
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SYMPTOM
PROBABLE CAUSE
VERIFICATION AND REMEDY
4. Incoming call alert transducer
a) Faulty alert Transducer / Main Replace Logic/RF Board Assembly (refer to
audio distorted or volume is too low.
RF / Logic PCB defective
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
5. Personal telephone transmit audio
is weak, (usually indicated by called
parties complaining of difficulty in
hearing voice from personal phone).
a) Microphone connections to
The main RF / Logic board are
defective.
Gain access to the Microphone as described in the
DISASSEMBLY instructions in this manual. . Check
connections. If connector is faulty proceed to c if the
connector is OK, proceed to b.
b) Microphone defective
Gain access to microphone .Disconnect and
substitute a known good Microphone. Place a call
and verify as heard by called party. If good, re-
assemble portable with new Microphone. If
Microphone is not at fault, re-install original
Microphone and proceed to c.
c) Logic/RF Board Assembly
defective.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
Gain access to Logic/RF board as described in the
DISASSEMBLY instructions in this manual. Check
pads on the Logic/RF circuit board. Clean pads if
necessary. If pad is at fault proceed to d. If
connection is not at fault, Proceed to b.
6. Personal telephone receive audio
is weak and/or distorted. (From
speaker)
a) Connections to/from speaker
and Logic/RF Circuit board
defective.
b) Earpiece Speaker defective.
Remove speaker from front housing and insert
known good speaker. Place a call and verify
improvement in earpiece audio. If better, reassemble
the phone with the good speaker. If it was no better
then proceed to c.
c) Antenna assembly is
defective.
Attempt a re-phasing of the unit and recheck the
symptom. If symptom is the same but unit re-phases
correctly, check to make sure the antenna
connector is correctly soldered to the main board and
that the antenna is fitted correctly. If ok, substitute a
known good antenna assembly. If this does not cure
the fault, re-install the original assembly then
proceed to d.
d) Logic/RF Board Assembly
Defective.
d) Replace Logic/RF Assembly (refer to symptom
1c). Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
7. Personal telephone will not
recognize/accept SIM card
a) SIM card defective
Initially check that the contacts on the card are not
dirty. Clean if necessary, and check if fault has been
eliminated. If the contacts are clean, insert a
Known good SIM card into the portable telephone.
Power up the unit and confirm whether or not the
card has been accepted. If the fault no longer
Exists, the defective SIM card should be replaced. If
the SIM card is not at fault, proceed to b.
b) Logic/RF Board Assembly
Defective.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
SYMPTOM
8. Phone does not sense when flip
isb
Opened or closed (usually indicated
by inability to answer incoming calls
by opening the flip, or inability to
make outgoing calls).
PROBABLE CAUSE
a) Magnet in flip defective
VERIFICATION AND REMEDY
Replace Front / flip assembly with known good one
refer to the DISASSEMBLY instructions in this
manual. Place call to portable phone and verify
ability to answer by opening flip. If faulty rebuild
phone with new front / flip Assy. If fault is still
present, replace original front/flip assembly and
proceed to b.
b) Reed Switch defective
Gain access to RF / Logic PCB as described in the
DISASSEMBLY instructions in this manual.
Unsolder the reed switch and replace with a known
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good one. Reassemble unit. Place call to portable
phone and verify ability to answer by opening flip. If
fault still present, replace original reed switch and
proceed to c.
c) Logic/RF Board Assembly
Defective.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the
Fault has been cleared and re-assembles the unit with
the new PCB.
9. Internal Charger not working
a) Faulty charger circuit on main
Board.
Test a selection of batteries in the rear pocket of the
desktop charger.
Check LED display for the charging indications. If
these are charging ok,
then the internal charger is at fault.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the
Fault has been cleared and re-assembles the unit with
the new PCB.
10. No / Weak audio when using
headset
a) Headset not fully pushed
home
Fully ensure the ‘click’ is felt on the jack socket.
b) Faulty Jack Socket /
Defective PCB
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the
fault has been cleared and re-assemble the unit with
the new PCB.
6.5
Software Upgrade
For information on setting up and equipment required for the flashing of software, contact should be
made with the local technical support engineer.
6.6
Flexing
For information on setting up and equipment for flexing, contact should be made with the local
technical support engineer.
6.7
Testing on HP8922
Power Supply
HP8922
GSM Test
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PSU Cable
83220E
Down
Converter
RF Cable
M3588 under
Test
NB* To test the PCB on its own without a housing or SIM card the unit must first be put into test mode
and then into Tx or Rx mode using the applicable manual test commands. Ensure that a battery is
present during this, as the battery acts as a SIM card presence detect for the unit. The PCB can then be
taken out of the housing for any analysis.
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SECTION 7: ACCESSORIES
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7.1 Introduction
CLA (SYN5383B) and headset(SYN7453A) and Chargers SPN4365B/SPN4364B are compatible with
Core Mod II.
New chargers allowing a 20% faster charging time are as follows:-
Charger 3 pin 230Vac, 7.5V
Charger, Aust, 7.5V
Charger, Euro/Bang 7.5V
Charger, HK 7.5V
Charger, Malaysia 7.5V
Charger, PRC 7.5V
Charger, Taiwan 7.5V
AAPN4005A
AAPN4006A
AAPN4007A
AAPN4008A
AAPN4009A
AAPN4010A
AAPN4011A
AAPN4003A
Charger, Switch Mode 8.1V
Modulus II magazine battery is not backward compatible to M-series phone. It needs a new magazine
battery p/n. AAHN5112A / AANN4004A
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SECTION 8: SALES MODELS
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8.1 Dark Blue
SA0772AY2B
Euro Pkg 1 Thailand
Cambodia Pakistan,
SA0773AY2B1
Euro Pkg 2 Phillipines Brunie,
SA0774AY2B1
Vietnam
Laos
Indonesia Sri Lanka
Mauritus, Bangkok
Plain Pkg Malaysia
SA0775AY2B1 India
SA0776AY2B1 Singapore
SA0777AY2B1 New Zealand
SA0778AY2B1 Australia
8.2 Champagne Gold
SA0779AG2B1 Australia
SA0780AG2B1 New Zealand
SA0781AG2B1 Plain Pkg Malaysia
SA0782AG2B1 India
SA0783AG2B1
Euro Pkg 1 Thailand
Cambodia Pakistan
SA0784AG2B1
Vietnam
Laos
Indonesia Sri Lanka
Euro Pkg 2 Phillipines Brunei
SA0785AG2B1 Singapore
Mauritus
Bangkok
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SECTION 9: GLOSSARY OF
TERMS
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9.1 List of Abbreviations
Those marked ** are Motorola specific abbreviations.
A Interface
A3
A5
Interface between MSC and BSS
Authentication algorithm
Stream cipher algorithm
A8
AB
ciphering key generating algorithm
Access Burst
A-bis
ACCH
ACSE
AGCH
AMPS
AOC
Interface between BSC and BTS
Associated Control Channel
Association Control Service Element
Access Grant Channel
Advance Mobile Phone System
Advice of charge
ARFCN
ARQ
ASIC
AUC
Absolute Radio Frequency Channel Number
Automatic Request for retransmission
Application Specific Integrated Circuit
Authentication Center
AUT (H)
Authentication
BA
BCCH Allocation
Barring of All Incoming Calls
barring of all Outgoing Calls
Base Transceiver Station (BTS) Color Code
Broadcast Control Channel
BAIC
BAOC
BCC
BCCH
BCD
Binary Coded Decimal
BCU
Bm
BTS Control Unit **
Full-rate traffic channel
BN
Bit Number
BS
Base Station
BSC
Base Station Controller
BSIC
BSS
Base Transceiver Station Identity Code
Base Station System
BSSAP
BSSC
BSSMAP
BSSOMAP
BSU
BSS Application Part (DTAP and BSSMAP)
Base Station System Control Cabinet **
Base Station Systems Management Application Part
BSS Operation and Maintenance Application Part
Base Site Controller Unit **
Base Transceiver Station
BTS
CA
CBCH
cc
Call Allocation
Call Broadcast Channel
Call Control
cc
Country Code
CC
Cellular Cassette
CCBS
CCH
CCCH
CDMA
CFS
CFU
CLIP
CLIR
CM
Completion of Calls to Busy Subscribers
Control Channel
Common Control Channel
Code Division Multiple Access
Call Forwarding on mobile Subscriber busy
Call Forwarding Unconditional
Calling Line Identification Presentation
Calling Line Identification Restriction
Connection Management
COLP
COLR
CONF
Connected Line identification Presentation
Connected Line identification Restriction
Conference Call add on
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CSPDN
CUG
Circuit Switched Public Data Network
Closed User Group
CW
Call Waiting
DB
Dummy Burst
Distributed Base Station **
Dedicated Control Channel
Detach
DBS
DCCH
DET
DFE
DISC
DL
Decision Feedback Equalizer
Disconnect
Data Link (layer)
Dm
Dm
Control Channel (ISDN terminology applied to mobile service)
Signaling channel
Dp
Dialed Pulse
DRCU
DRX
DTAP
DTE
DTMF
DTX
Diversity Radio Channel Unit**
Discontinuous Reception
Direct Transfer Application Part
Data Terminal Equipment
Dual Tone Multi-Frequency (tone signaling type)
Discontinuous Transmission
E
erlang
Energy per Bit/Noise floor
Eb/No
EC
Echo Canceller
Ec/No
EGSM
EFR
EIR
Ratio of energy per modulating bit to the noise spectral density
Extended Group special Mobile
Enhanced Full Rate
Equipment Identity Register
EIRP
EMC
EMX
ETSI
Effective Isotropic Radiated Power
Electromagnetic Compatibility
Electronic Mobile Exchange **
European Telecommunications Standards Institute
FACCH
FACCH/F
FACCH/H
FB
FCCH
FEC
Fast Associated Control channel
Full rate Fast Associated Control channel
Half rate fast Associated Control channel
Frequency correction burst
Frequency Correction Channel
Forward Error Correction
FN
Frame Number
FR
Full Rate
FTAM
File Transfer Access Management
GCC
GMSC
GMSK
GSM
Global Call Center
Gateway Mobile Services Switching Center
Gaussian Minimum Shift Keying
Group Special Mobile
GSM MS
GSM PLMN
GSM Mobile Station
GSM Public Land Mobile Network
HANDO
HDLC
HLR
HOLD
HPLMN
HPU
Handover
High Level Data Link Control
Home Location Register
Call Hold (Supplementary Service)
Home PLMN
Hand Portable Unit
HR
Half Rate
HSN
Hopping Sequence Number
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I
Information (frames)
International Alphanumeric 5
Identification
IA5
ID
IMEI
IMM
IMSI
IN
International Mobile Equipment Identity
Immediate assignment message
International Mobile Subscriber Identity
Intelligent Network
INDY
Iridium 9500 handset
ISC
ISU
International Switching Center
Iridium Subscriber Unit
ISDN
ISUP
IWF
Integrated Services Digital Network
ISDN User Part
Interworking Function
Kc
Ki
ciphering Key
Individual subscriber authentication key
LAC
LAI
LAPB
LAPDm
Lm
Location Area Code
Location Area Identification (Identity)
Link Access Procedure ‘B’ (balanced) channel
Link Access Procedure ‘DM’ (mobile ‘D’) channel
Traffic channel (with capacity lower than Bm)
Linear Predictive Code
LPC
LR
Location Register
MA
MAH
MAI
Mobile Allocation
Mobile Access Hunting
Mobile Allocation Index
MAIO
MAP
MCC
MCI
Mobile Allocation Index Offset
Mobile Application Part
Mobile Country Code
Malicious Call Identification
Mediation Device
MD
ME
Mobile Equipment
MF
MLSE
MM
Multi-Frequency (tone signaling type)
Maximum Likelihood Sequence Estimator
Mobility Management
MMI
MNC
MO
Man Machine Interface
Mobile Network Code
Mobile Originated
MO/PP
MoU
MRN
MS
Mobile Originated Point to Point messages
Memorandum of Understanding
Mobile Roaming Number
Mobile Station
MSC
MSCM
MSIN
MSISDN
MSRN
MT
Mobile Services Switching Center
Mobile Station Class Mark
Mobile Station Identification Number
Mobile Station international ISDN number
Mobile Station Roaming Number
Mobile Termination
MTP
MT/PP
Message Transfer Part
Mobile Terminated Point to Point messages
NAMPS
NB
North American-Advance Mobile Phone System
Normal Burst
NE
Network Elements
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NET
NM
Norme European de Telecommunications
Network Management
NHC
Network Management Center
O&M
OACSU
OCB
Operations and Maintenance
Off Air Call Set-Up
Outgoing Calls Barred
OMAP
OMC
OMCR
OMCS
OTA
Operations and Maintenance Application Part (previously was OAMP)
Operations and Maintenance Center
Operations and Maintenance Center -Radio Part
Operations and Maintenance Center -Switch Part
Over The Air Programming
OSI
Open System Interconnection
PAD
PCH
Packet Assembly Disassembly facility
Paging Channel
PDN
Public Data Networks
PIN
Personal Identification Number
PLMN
POTS
PSPDN
PSTN
PTO
Public Land Mobile Network
Plain Old Telephone Service (basic telephone services)
Public Switched Packet Data Network
Public Switched Telephone
Public Telecommunications Operator
QOS
Quality of Service
RAB
Random Access Burst
Random Access Channel
Remote BSS Diagnostic Subsystem **
Remote Base Station Unit (PCN) **
Radio Channel Unit **
RACH
RBDS
RBU
RCU
REC
Recommendation
REL
Release
RELP-LTP
REQ
Regular Pulse Excitation - Long Term Prediction
Request
RFCH
RFN
RLP
Radio Frequency Channel
Reduced TDMA Frame Number
Radio Link Protocol
ROSE
RXCDR
RXLEV
RXQUAL
Remote Operations Service Element (a CCITT specification for O&M)
Remote Transcoder Unit **
Received signal level
Received signal quality
SABM
SACCH
SAPI
SB
Set Asynchronous Balance Model
Slow Associated Control Channel
Service Access Point Indicator (Identifier)
Synchronization Burst
SC
Service Center
SCCP
SCH
Signaling Connection Control Part
Synchronization Channel
SCP
SDCCH
SDL
Service Control Point - an intelligent network entity
Stand-alone Dedicated Control Channel
Specification Description Language
Slow Frequency Hopping
SFH
SIM
Subscriber Identity Module
SMS
Short Message Service
SMSCB
SND
Short Message Service Call Broadcast
SeND
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SP
SRES
SS
Signaling Point
Signed RESponse (authentication)
Supplementary Service
System Simulator
SS
STP
Signaling Transfer Point
SYSGEN
SYStem GENeration
TA
TA
Terminal Adapter
Timing Advance
TCAP
TCH
TCH/F
TCH/FS
TCH/HS
TCP
Transaction Capabilities Application Part
Traffic Channel
A full rate TCH
A full rate speech TCH
A half rate speech TCH
Transmission Control Protocol
Time Division Multiple Access
Terminal Equipment
TDMA
TE
TMN
TMSI
TN
Telecommunications Management Network
Temporary Mobile Subscriber Identity
Timeslot Number
TRX
TTY
TS
Transceivers
TeleTYpe (refers to any terminal)
Time Slot
TUP
Telephone Users Part
UI
Um
Unnumbered Information frame
Air Interface
VAD
VLR
VLSI
VPLMN
Voice Activity Detection
Visited Location Register
Very Large Scale Integration (IC)
Visited PLMN
XC
Transcoder
XCDR
Transcoder **
3PTY
Three party service
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