Motorola E398 GSM User Manual

Level 1 and 2 Service Manual  
E398/E399 GSM  
Tri-Band Wireless Telephone  
by Toko ([email protected])  
1 and 2  
6809480A37-O  
E398/E399 GSM  
Level 1 and 2 Service Manual  
Contents  
Contents  
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Removing and Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Removing and Replacing the Transceiver PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Removing and Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Removing and Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Removing and Replacing the Volume Switch Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Removing and Replacing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Removing and Replacing the MFT Chamber Assembly and Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Removing and Replacing the Camera From the MFT Chamber Assembly . . . . . . . . . . . . . . . . . . . . . . . . 30  
Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
6809480A37-O  
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3
Contents  
E398/E399 GSM  
4
April21,2004  
6809480A37-O  
1 and 2  
6809480A37-O  
E398/E399 GSM  
Level 1 and 2 Service Manual  
Introduction  
Introduction  
®
Motorola Inc. maintains a worldwide organization that is dedicated to provide  
responsive, full-service customer support. Motorola products are serviced by an  
international network of company-operated product-care centers as well as  
authorized independent service firms.  
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and  
installation programs that enable customers to meet requirements for reliable,  
continuous communications.  
To learn more about the wide range of Motorola service programs, contact your local  
Motorola products representative or the nearest Customer Service Manager.  
Product Identification  
Product Names  
Motorolaproductsareidentifiedbythemodelnumberonthehousing. Usetheentire  
model number when inquiring about the product. Numbers are also assigned to  
chassis and kits. Use these numbers when requesting information or ordering  
replacement parts.  
Product names included in E398/E399 telephones are listed on the front cover.  
Product names are subject to change without notice. Some product names, as well  
as some frequency bands, are available only in certain markets.  
Regulatory Agency Compliance  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following conditions:  
• This device may not cause any harmful interference, and  
• must accept interference received, including interference that may cause  
undesired operation.  
This class B device also complies with all requirements of the Canadian  
Interference-Causing Equipment Regulations (ICES-003).  
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement  
sur le matériel brouilleur du Canada.  
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Introduction  
E398/E399 GSM  
Computer Program Copyrights  
The Motorola products described in this manual may include Motorola computer  
programs stored in semiconductor memories or other media that are copyrighted  
with all rights reserved worldwide to Motorola. Laws in the United States and other  
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted  
computer programs, including the exclusive right to copy, reproduce, modify,  
decompile, disassemble, and reverse-engineer the Motorola computer programs in  
any manner or form without Motorola's prior written consent. Furthermore, the  
purchase of Motorola products shall not be deemed to grant either directly or by  
implication, estoppel, or otherwise, any license or rights under the copyrights,  
patents, or patent applications of Motorola, except for a nonexclusive license to use  
the Motorola product and the Motorola computer programs with the Motorola  
product.  
About this Service Manual  
Using this service manual and the suggestions contained in it assures proper  
installation, operation, and maintenance of E398/E399 telephones. Refer questions  
about this manual to the nearest Customer Service Manager.  
Audience  
This manual aids service personnel in testing and repairing E398/E399 telephones.  
Service personnel should be familiar with electronic assembly, testing, and  
troubleshooting methods, and with the operation and use of associated test  
equipment.  
Use of this manual assures proper installation, operation, and maintenance of  
Motorola products and equipment. It contains all service information required for  
the equipment described and is current as of the printing date.  
Scope  
The scope of this manual is to provide basic information relating to E398/E399  
telephones, and provide procedures and processes for repairing the phones at Level  
1 and 2 service centers including:  
• Unit swap out  
• Repairing of mechanical faults  
• Basic modular troubleshooting  
• Testing and verification of phone functionality  
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair  
centers  
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6809480A37-O  
Level 1 and 2 Service Manual  
Introduction  
Conventions  
Special characters and typefaces, listed and described below, are used in this  
manual to emphasize certain types of information.  
Note: Emphasizes additional information pertinent to the subject  
matter.  
Caution: Emphasizes information about actions that may result in  
equipment damage.  
G
Warning: Emphasizes information about actions that may result in  
personal injury.  
E
Keys to be pressed are represented graphically. For example, instead of “Press  
M
the Menu Key”, you will see “Press M”.  
Information from a screen is shown in text as similar as possible to what  
appears in the display. For example, ALERTS or ALERTS.  
Information that you need to type is printed in boldface type  
Warranty Service Policy  
This product is sold with the standard 12-month warranty terms and conditions.  
Accidental damage, misuse, and extended warranties offered by retailers are not  
supported under warranty. Non-warranty repairs are available at agreed fixed  
repair prices.  
Out of Box Failure Policy  
The standard out of box failure criteria applies. Customer phones that fail very  
early on after the date of sale, are to be returned to Manufacturing for root-cause  
analysis, to guard against epidemic criteria. Manufacturing will bear the costs of  
early life failure.  
Product Support  
Customer’s original phone will be repaired but not refurbished as standard.  
Appointed Motorola Service Hubs will perform warranty and non-warranty field  
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola  
High Technology Centers will perform level 4 (full component) repairs.  
Customer Support  
Customer support is available through dedicated Call Centers and in-country help  
desks. Product Service training should be arranged through the local Motorola  
Support Center.  
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Introduction  
E398/E399 GSM  
Parts Replacement  
When ordering replacement parts or equipment, include the Motorola part number  
and description used in the service manual.  
WhentheMotorola partnumber of a componentisnotknown, usetheproductmodel  
number or other related major assembly along with a description of the related  
major assembly and of the component in question.  
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834  
Accessories and Aftermarket Division (AAD)  
Replacement parts, test equipment, and manuals can be ordered from AAD.  
U.S.A.  
Outside U.S.A.  
Phone: 800-422-4210  
FAX: 800-622-6210  
Phone: 847-538-8023  
FAX: 847-576-3023  
To order spare parts in EMEA region call +49 461 803 1638.  
To order spare parts in Asia region call +65 648 62995.  
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Specifications  
Specifications  
General Function  
Specification  
824-848 MHz Tx  
Frequency Range GSM 850  
Frequency Range GSM 900  
Frequency Range DCS 1800  
869-893 MHz Rx  
880-915 MHz Tx (with EGSM)  
925-960 MHZ Rx  
1710-1785 MHz Tx  
1805-1880 MHz Rx  
1850-1910 MHz Tx  
1930-1990 MHz Rx  
Frequency Range PCS 1900  
Channel Spacing  
Channels  
200 kHz  
174 EGSM, 374 DCS, 374 PCS, carriers  
with 8 channels per carrier  
Modulation  
GMSK at BT = 0.3  
Transmitter Phase Accuracy  
Duplex Spacing  
5 Degrees RMS, 20 Degrees peak  
45 MHz GSM, 95 MHz DCS, 80 MHz PCS  
0.10 ppm of the downlink frequency (Rx)  
Frequency Stability  
+3.0V dc to +4.2V dc (cell)  
+4.4V dc to +6.6V dc (external charger jack  
with 2.4 K ohm resistor)  
Operating Voltage  
Average Transmit Current  
Average Stand-by Current  
300 mA max  
4.0 mA max (DRX2), 2.0 mA max (DRX9)  
108mm x 46mm x 20.5mm  
Dimensions  
(4.3 inches x 1.8 inches x 0.81 inches)  
3
Size (Volume)  
89 cc (5.4 in )  
Weight  
110 gm (3.9 oz) with cell  
Temperature Range  
Battery Life, 800 mAh Li Ion Battery  
-10° C to +55° C (+15° F to +130° F)  
Talk time 300-600 min., 240-360 min. with  
Bluetooth turned on.  
Standby time 215 Hrs., 210 Hrs. with  
Bluetooth turned on.  
All talk and standby times are approximate  
and depend on network configuration,  
signal strength, and features selected.  
Standby times are quoted as a range from  
DRX=2 to DRX=9. Talk times are quoted  
as a range from DTX off to DTX on.  
Transmitter Specification  
33 dBm nominal GSM 900  
30 dBm nominal GSM 1800  
30 dBm nominal GSM 1900  
RF Power Output  
Output Impedance  
Spurious Emissions  
50 ohms nominal  
-36 dBm from 0.1 to 1 GHz,  
-30 dBm from 1 to 4 GHz  
Receiver Specification  
-106 dBm GSM 900,  
-104 dBm GSM 1800,  
-104 dBm PCS  
Receive Sensitivity  
RX bit error rate (100k bits) Type II  
Channel Hop Time  
< 2%  
500 microseconds  
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Specifications  
E398/E399 GSM  
Receiver Specification  
Approximately 5-10 seconds  
Time to Camp  
Speech Coding Function  
Specification  
Regular pulse excitation / linear predictive coding  
with long term prediction (RPE LPC with LTP)  
Speech Coding Type  
Bit Rate  
13.0 kbps  
Frame Duration  
Block Length  
20 ms  
260 bits  
Classes  
Class 1 bits = 182 bits; Class 2 bits = 78 bits  
22.8 kbps  
Bit Rate with FEC Encoding  
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Level 1 and 2 Service Manual  
Product Overview  
Product Overview  
Motorola E398/E399 mobile telephones feature global system for mobile  
communications (GSM) airinterface, generalpacketradioservice(GPRS)transport  
technology, and wireless application protocol (WAP) Internet browser. The mobile  
telephone uses a simplified icon and graphical-based user interface (UI) for easier  
operation, allow short message service (SMS) text messaging, and include clock,  
alarm, datebook, calculator, and caller profiling personal management tools. The  
E398/E399 is a tri band phone that allows roaming within the GSM 850 MHz, PCS  
1900 MHz and digital cellular system (DCS) 1800 MHz bands, GSM 900 MHz, DCS  
1800 MHz, and PCS 1900 MHz bands depending on the region and software flex.  
These telephones support GPRS, SMS, and MMS, in addition to traditional circuit  
switched transport technologies. GPRS, where available, provides substantial  
increases in mobile data communications performance and the efficient use of radio  
spectrum. Data transmission rates for GSM networks can potentially increase from  
the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased  
data rate is by no means the only benefit provided by GPRS. A key advantage is  
the provision of a permanent virtual connection to the network. This “always on”  
connection is possible because GPRS uses packet data transfer so that, for example,  
email can be downloaded in “background mode.” There is no need for the user to re-  
connect before requesting a service, eliminating connection set-up delays and  
adding convenience and immediacy to data services access. The “virtual” nature of  
this connection means that network resources are not consumed during periods  
when a user is not actually sending or receiving data.  
The telephones are made of polycarbonate plastic. The display and speaker, as well  
as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger  
and headphone connectors, and power button are contained within the candy bar  
form-factor housing. The 800 mAh Lithium Ion (Li Ion) battery provides up to 220  
minutes of talk time, 210 minutes with Bluetooth turned on and up to 600 hours of  
1
standby time , 360 hours with Bluetooth turned on. The phone accepts 3V and 1.8V  
mini subscriber identity module (SIM) cards which fit into the SIM holder under  
the rear housing cover. These telephones feature a 176 x 220 pixel 65K color TFT  
display and an integrated antenna.  
Features  
• Multi-Media Messaging (MMS)  
• Integrated digital camera (VGA quality) w/ camera flash  
• 22 KHz polyphonic speaker w/ 2003 Sound Engine, MP3, MIDI, and full music  
listening  
• 3D Stereo Sound  
• Removable memory  
• Large, active color display (176 x 220, 65K TFT)  
• Situational lighting (Side)  
• Haptics Enhanced Games  
• PIM functionality with Picture Caller ID  
• Downloadable themes (ringers, images, sounds)  
• MPEG4 Video Playback  
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby  
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.  
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Product Overview  
E398/E399 GSM  
Personal Information Management  
The E398/E399 telephone contains a built-in datebook with alarm reminders,  
message center, and a phonebook.  
Other Features  
Detailed descriptions of other features available for the E398/E399 wireless  
telephone are in the appropriate E398/E399 GSM User’s Guide listed in the Related  
Publications section toward the end of this manual.  
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Level 1 and 2 Service Manual  
General Operation  
General Operation  
Controls, Indicators, and Input/Output (I/O) Connectors  
The E398/E399 telephones’ controls are on the front of the device and on the  
keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see  
Figure 2).  
Volume Key  
Smart Key  
Headset Jack  
Camera Key  
Activate camera  
& take photos.  
Left Soft Key  
Perform function  
in lower left  
Menu Key  
display.  
Right Soft Key  
Perform function  
in lower right  
display.  
Send Key  
Make & answer  
calls.  
5-Way Navigation  
Joystick with  
Accessory  
Connector  
Power & End Key  
Turn phone  
Center Select  
on/off, end calls,  
exit menu  
Scroll through  
menus, press in  
to select items.  
system.  
Figure 1. Controls and Indicators  
Menu Navigation  
E398/E399 telephones have a simplified icon and GUI. See Figure 3 for the E398/  
E399 menu structure. A scroll key allows you to move easily through menus.  
Liquid Crystal Display (LCD)  
The E398/E399 phone features a 176 x 220 color display offering 3 lines of text, 1  
line of icons, and 1 line of prompts. The display provides constant graphical  
representations of battery capacity and signal strength, as well as the real-time  
clock.  
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General Operation  
E398/E399 GSM  
Display animation makes the phone’s icon menu move smoothly as you scroll up  
and down.  
Whether a phone displays all indicators depends on the programming and services  
to which the user subscribes.  
Figure 2 shows common icons displayed on the LCD.  
Status Icons  
Service Provider  
10/15/04  
Date  
Recent Calls  
Phonebook  
Messages  
Browser  
Clock  
STYLES  
SOUND  
Left Soft Key  
Label  
Right Soft Key  
Label  
Menu Indicator  
Figure 2. E398/E399 Display Idle Screen  
1. Status Icons show the status of your phone.  
2. Real-Time Clock shows the current time.  
3. Date shows the current date.  
4. Soft Key Labels provide selectable options in screen display.  
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6809480A37-O  
Level 1 and 2 Service Manual  
General Operation  
User Interface Menu Structure  
Figure 3 shows the E398/E399 telephone menu structure.  
Main Menu  
This is the standard main menu layout. Menu  
organization and feature names may vary on your  
phone. Not all features may be available on your phone.  
Settings Menu  
l
Personalize  
m
Phone Status  
Rhythm Lights  
My Tel. Numbers  
Home Screen  
Main Menu  
Skin  
Credit Info/Available  
Active Line  
Battery Meter  
Greeting  
Storage Devices  
Other Information  
n
s
Phonebook  
Q
á
Games & Apps  
Web Access  
Wallpaper  
Screen Saver  
Quick Dial  
Recent Calls  
S
Headset  
Received Calls  
Browser  
Auto Answer  
Voice Dial  
Dialed Calls  
Notepad  
Web Shortcuts  
Stored Pages  
History  
Go To URL  
Browser Setup  
Web Sessions  
t
Ring Styles  
Style  
J
Style Detail  
Ring Lights  
Event Lights  
Call Times  
Call Cost  
Data Times  
Data Volumes  
Auto Answer  
L
H
Connection  
Bluetooth Link  
Sync  
e
Messages  
h
Multimedia  
j
u
Create Message  
Themes  
Camera  
Pictures  
Sounds  
MotoMixer  
Videos  
New Network  
Message Inbox  
Voicemail  
Call Forward  
Voice Calls  
Fax Calls  
Email Msgs  
Browser Msgs  
Info Services  
Quick Notes  
Outbox  
Data Calls  
Cancel All  
Forward Status  
ã
w
IM  
Drafts  
MMS Templates  
U
In-Call Setup  
Settings  
In-Call Timer  
See Settings Menu  
Call Cost Setup  
My Caller ID  
Talk and Fax  
Answer Options  
Call Waiting  
É
Office Tools  
K
Chat  
SIM Apps  
Calculator  
Datebook  
Shortcuts  
Alarm Clock  
Dialing Services  
Z
Initial Setup  
c Java Settings  
Time and Date  
Java App Loader  
1-Touch Dial  
Display Timeout  
Backlight  
Java System  
Delete All Apps  
App Vibration  
App Volume  
App Priority  
Fixed Dial  
Service Dial  
Quick Dial  
TTY Setup  
Scroll  
Vibe Sync  
Language  
Brightness  
DTMF  
Master Reset  
Master Clear  
App Backlight  
Set Standby App  
DNS IP  
Figure 3. E398/E399 Menu Structure  
Alert Settings  
®
Motorola E398/E399 phones incorporate the VibraCall discreet vibrating alert  
that helps to avoid disturbing others when a ringing phone is unacceptable.  
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.  
6809480A37-O  
April 21, 2004  
15  
General Operation  
E398/E399 GSM  
Battery Function  
Battery Charge Indicator  
The telephone displays a battery charge indicator icon in the idle screen to indicate  
the battery charge level. The gauge shows 4 levels: 100%, 66%, 33%, and Low  
Battery.  
Battery Removal  
Removing the battery causes the phone to shut down immediately and loose any  
pending work. For example, (partially entered phonebook entries or outgoing  
messages).  
All batteries can cause property damage and/or bodily injury such as burns if a  
conductivematerialsuchasjewelry, keys, orbeadedchainstouchexposedterminals.  
The conductive material may complete an electrical circuit (short circuit) and  
become quite hot. Exercise care when handling any charged battery, particularly  
when placing it inside a pocket, purse, or other container with metal objects.  
E
If the battery is removed while receiving a message, the message is lost.  
G
To ensure proper memory retention, turn the phone OFF before removing the  
battery. Immediately replace the old battery with a fresh battery.  
Operation  
For detailed operating instructions, refer to the appropriate User’s Guide listed in  
the Related Publications section toward the end of this manual.  
16  
April 21, 2004  
6809480A37-O  
1 and 2  
6809480A37-O  
E398/E399 GSM  
Level 1 and 2 Service Manual  
Tools and Test Equipment  
Tools and Test Equipment  
Table 1 lists the tools and test equipment used on E398/E399 telephones. Use either  
the listed items or equivalents.  
Table 1. General Test Equipment and Tools  
Motorola  
Part Number  
Description  
Application  
1
See Table 6.  
Charger  
Used to charge battery and power phone.  
Antistatic Mat Kit (includes 66-80387A95 antistatic  
mat, 66-80334B36 ground cord, and 42-80385A59  
wrist band)  
Provides protection from damage to phone caused  
by electrostatic discharge (ESD).  
0180386A82  
6680388B67  
Disassembly Tool, plastic with flat and pointed  
ends (manual opening tool)  
Used during assembly/disassembly.  
6680388B01  
RSX4043-A  
Tweezers, plastic  
Torque Driver  
Used during assembly/disassembly.  
Used to remove and replace screws.  
Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus  
or equivalent  
Used with torque driver.  
2
HP34401A  
Digital Multimeter  
Used to measure battery voltage.  
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or  
FAX (800) 622-6210; Internationally, you can reach AAD by phone at (847) 538-8023 FAX (847) 576-3023.  
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.  
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April 21, 2004  
17  
Disassembly  
E398/E399 GSM  
Disassembly  
This section describes how to disassemble a E398/E399 telephone. Tools and  
equipment used are listed in Table 1.  
Many of the integrated devices used in this phone are vulnerable to damage from  
ESD. Ensure adequate static protection is in place when handling, shipping, and  
servicing any internal components.  
G
Avoid stressing the plastic in any way to avoid damage to either the plastic or  
G internal components.  
Removing and Replacing the Battery Cover  
1. Ensure the phone is turned off.  
2. Press down on the battery cover latch on the bottom of the phone, and gently  
slide the battery cover back away from the phone and lift it off (see Figure 4).  
Latch  
Location  
Slide Battery Cover Back  
Battery Cover  
Figure 4. Removing the Battery Cover  
3. To replace, align the battery cover with the rear housing.  
4. Place the battery cover on the rear housing and gently slide the battery cover  
up into position until it snaps into place.  
18  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Battery  
1. Remove the battery cover as described in the procedures.  
2. Lift the top end of the battery as indicated by the arrow in Figure 5.  
3. Lift the battery up and out of the battery compartment.  
Battery  
Figure 5. Removing and Replacing the Battery  
There is a danger of explosion if the Lithium-Ion battery is replaced incorrectly.  
Replace only with the same type of battery or equivalent as recommended by the  
E battery manufacturer. Dispose of used batteries according to the manufacturer’s  
instructions.  
4. To replace, insert the bottom of the battery into the battery compartment with  
contacts facing downward.  
5. Press the top of the battery into the battery compartment.  
6. Replace the battery cover as described in the procedures.  
6809480A37-O  
April 21, 2004  
19  
Disassembly  
E398/E399 GSM  
Removing and Replacing the SIM Card  
1. Remove the battery cover as described in the procedures.  
2. Lift the top end of the battery as indicated by the arrow in Figure 6.  
3. Lift the battery up and out of the battery compartment.  
4. Lift up the SIM card holder and slide the SIM card out  
SIM Card  
Cut Corner  
SIM Card  
Holder  
Figure 6. Removing and Replacing the SIM Card  
5. To replace, slide the SIM card into the SIM card holder with the "cut" corner  
located as shown and press the SIM card holder back down into the battery  
compartment.  
6. Insert the bottom of the battery into the battery compartment with contacts  
facing downward.  
7. Press the top of the battery into the battery compartment.  
8. Replace the battery cover as described in the procedures.  
20  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Rear Housing  
1. Remove the battery cover, battery, as described in the procedures.  
®
2. Using a Torx driver with a T-6 bit, remove the 6 screws from the rear housing  
(see Figure 7).  
3. Carefully separate the rear housing from the front housing by starting at the  
top and lifting the rear housing up and away from the front housing to remove.  
Lift Rear Housing  
Up and Off Front  
Housing  
Rear Housing  
Screw Locations  
Figure 7. Removing and Replacing the Rear Housing  
4. To replace, insert the bottom of the rear housing into the front housing and  
gently press together.  
5. Insert and torque the 6 screws to 2.6 in. pounds.  
6. Replace the battery, and battery cover as described in the procedures.  
Removing and Replacing the Transceiver PC Board  
1. Remove the battery cover, battery, and rear housing as described in the  
procedures.  
This product contains static-sensitive devices. Use anti-static handling procedures  
G to prevent ESD and component damage.  
2. Insert the flat end of the disassembly tool between the front housing and the  
transceiver PC board as shown in Figure 8.  
6809480A37-O  
April 21, 2004  
21  
Disassembly  
E398/E399 GSM  
3. At the top of the front housing, gently pry up and lift the transceiver PC board  
out of the front housing.  
Transceiver PC Board  
Disassembly  
Tool  
Front  
Housing  
Figure 8. Removing and Replacing the Transceiver PC Board  
4. To replace, insert the bottom of the circuit board into the bottom of the front  
housing (display side down) and gently press the top of the circuit board into  
the front housing.  
5. Replace the rear housing, battery, and battery cover as described in the  
procedures.  
22  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Keyboard  
1. Remove the battery cover, battery, rear housing, and transceiver PC board, as  
described in the procedures.  
2. Using the disassembly tool, gently pry up the keyboard disconnecting it from  
the transceiver PC board as shown in Figure 9.  
Keyboard  
Disassembly Tool  
Figure 9. Removing and Replacing the Keyboard  
3. To replace, align the keyboard connector of the keyboard with the keyboard  
connector on the transceiver board and press it into place.  
4. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
6809480A37-O  
April 21, 2004  
23  
Disassembly  
E398/E399 GSM  
Removing and Replacing the Microphone  
1. Remove the battery cover, battery, rear housing, transceiver PC board and the  
keyboard, as described in the procedures.  
2. Use the disassembly tool or plastic tweezers unplug the keyboard assembly  
from the transceiver PC board.  
3. Use plastic tweezers remove the microphone grommet.  
4. Use the plastic tweezers to unplug the microphone from the transceiver board  
as shown in Figure 10.  
Plastic  
Tweezers  
Microphone  
2 Microphone Pins  
Figure 10. Removing and Replacing the Microphone  
5. To replace, align the 2 microphone pins into the microphone contact holes.  
Press the microphone firmly in place.  
6. Replace the microphone grommet over the microphone.  
7. Replace the keyboard assembly on the transceiver PC board and press firmly  
in place.  
8. Replace the transceiver PC board in the front housing, replace the rear  
housing, battery, and battery cover as described in the procedures.  
24  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Speaker  
1. Remove the battery cover, battery, rear housing, and circuit board as described  
in the procedures.  
2. Use the disassembly tool or plastic tweezers to release the speaker from the  
front housing as shown in Figure 11. The speaker should come away easily.  
Front Housing  
Plastic  
Tweezers  
Speaker Contacts  
Speaker  
Figure 11. Removing and Replacing the Speaker  
3. To replace, align the speaker with its socket with the speaker contacts facing  
as shown.  
4. Gently press the speaker into place.  
5. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
6809480A37-O  
April 21, 2004  
25  
Disassembly  
E398/E399 GSM  
Removing and Replacing the Keypad  
1. Remove the battery cover, battery, rear housing, and transceiver PC board, as  
described in the procedures.  
2. Lift the keypad up from one corner as shown in Figure 12 and remove it from  
the front housing.  
Keypad  
Front Housing  
Plastic  
Tweezers  
Figure 12. Removing and Replacing the Keypad  
3. To replace, align the keypad with the front housing and press it into place.  
4. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
26  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Volume Switch Dome  
1. Remove the battery cover, battery, rear housing, and transceiver PC board, as  
described in the procedures.  
2. Lift the switch domes out from the front housing as shown in Figure 13.  
Plastic  
Tweezers  
Volume Switch  
Dome  
Front Housing  
Figure 13. Removing and Replacing the Volume Switch Dome  
3. To replace, insert the volume switch dome into the proper location in the front  
housing.  
4. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
6809480A37-O  
April 21, 2004  
27  
Disassembly  
E398/E399 GSM  
Removing and Replacing the Display  
1. Remove the battery cover, battery, rear housing, and transceiver PC board as  
described in the procedures.  
2. Using the disassembly tool, gently pry up the display and lift it up from the  
transceiver PC board as shown in Figure 14.  
3. Using the disassembly tool, gently pry up the display flex connector from the  
transceiver PC board.  
Display  
b  
Display  
Flex Connector  
Disassembly Tool  
Disassembly  
Tool  
Figure 14. Removing and Replacing the Display  
4. To replace, place the display flex connector on the transceiver PC board display  
connector and press it into place.  
5. Lay the display on the transceiver PC board and gently press it into place.  
6. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
28  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the MFT Chamber Assembly and Camera  
1. Remove the battery cover, battery, rear housing, and transceiver PC board as  
described in the procedures.  
2. Disengage the two plastic MFT Chamber assembly side connectors from the  
transceiver PC board and lift up the MFT Chamber assembly as shown in  
Figure 15.  
3. Using the disassembly tool, gently pry up the camera flex connector from the  
transceiver PC board.  
MFT Chamber Assembly  
o  
Camera  
Side Clips  
Disassembly Tool  
Camera Flex Connector  
Figure 15. Removing and Replacing the MFT Chamber Assembly  
4. To replace, place the camera flex connector on the transceiver PC board camera  
connector and press it into place.  
5. Fold over the MFT Chamber assembly, aligning the camera with the camera  
hole in the MFT Chamber and press into place engaging the two plastic side  
clips on to the transceiver PC board.  
6. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
6809480A37-O  
April 21, 2004  
29  
Disassembly  
E398/E399 GSM  
Removing and Replacing the Camera From MFT Chamber Assembly  
1. Remove the battery cover, battery, rear housing, and transceiver PC board as  
described in the procedures.  
2. Disengage the two plastic MFT Chamber assembly side connectors from the  
transceiver PC board and lift up the MFT Chamber assembly.  
3. Using the disassembly tool, gently pry up the camera flex connector from the  
transceiver PC board.  
4. Using plastic tweezers, gently pry the connection between the camera flex and  
the MFT Chamber assembly separating the adhesive.  
Plastic Tweezers  
MFT Chamber  
o  
Camera Flex  
s
Camera  
Figure 16. Removing and Replacing the Camera From the MFT Chamber  
Assembly  
5. To replace, press the MFT Chamber side of the camera flex connector onto the  
MFT Chamber assembly.  
6. Place the camera flex connector on the transceiver PC board camera connector  
and press it into place.  
7. Fold over the MFT Chamber assembly, aligning the camera with the camera  
hole in the MFT Chamber and press into place engaging the two plastic side  
connectors on to the transceiver PC board.  
8. Replace the transceiver PC board, rear housing, battery, and battery cover as  
described in the procedures.  
30  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Label  
Subscriber Identity Module (SIM) and Identification  
Subscriber Identity Module (SIM) and Identification Label  
SIM  
A SIM is required to access the existing local GSM network, or remote networks  
when traveling (if a roaming agreement has been made with the provider).  
The SIM card contains:  
• All the data necessary to access GSM services  
• The ability to store user information such as phone numbers  
• All information required by the network provider to provide access to the  
network  
Identification  
Each Motorola GSM phone is labeled with a variety of identifying numbers. The  
following information describes the current identifying labels.  
Mechanical Serial Number (MSN)  
The MSN is an individual unit identity number and remains with the unit through-  
out its life.  
The MSN can be used to log and track a phone on Motorola's Service Center  
Database.  
The MSN is divided into 4 sections as shown in Figure 17.  
MSN 10 Digits  
3 Digits  
APC  
1 Digit  
DC  
2 Digits  
DC  
4 Digits  
SNR  
Account Product Code  
i.e. StarTACTM Phone130  
Distribution Center  
i.e. Easter Inch  
Date Code:Year and  
Month of Shipment  
Unit's individual serial  
number  
000807a  
Figure 17. MSN label breakdown  
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April 21, 2004  
31  
Subscriber Identity Module (SIM) and Identification Label  
E398/E399 GSM  
International Mobile Station Equipment Identity (IMEI)  
The International Mobile station Equipment Identity (IMEI) number is an  
individual number unique to the PCB and is stored within the unit's memory.  
The IMEI uniquely identifies an individual mobile station and thereby provides a  
means for controlling access to GSM networks based on mobile station types or  
individual units. The full IMEI structure is listed in Table 2.  
Table 2. IMEI Number Breakdown  
TAC  
Serial Number  
Check Digit  
NNXXXX YY  
ZZZZZZ  
A
Where  
TAC  
NN  
Type Allocation Code, formerly known as Type Approval Code  
Reporting body identifier  
XXXX  
YY  
Type Identifier  
YY is set to 00 from 01/01/2003 until 31/03/2004  
ZZZZZZ Individual unit serial number  
A
Phase 1 = 0.  
Phase 2 = check digit defined as a function of all other IMEI digits  
Other label number configurations present are:  
TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF  
number. (i.e. V100).  
PACKAGE NUMBER: Identifies the equipment type, mode, and language in  
which the product is shipped.  
32  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Troubleshooting  
Troubleshooting  
Manual Test Mode  
Motorola E398/E399 telephones are equipped with a manual test mode capability.  
This allows service personnel to verify functionality and perform fault isolation by  
entering keypad commands.  
To enter the manual test command mode, a GSM/DCS test SIM must be used.  
1. Turn the phone OFF.  
2. Remove the battery as described in the procedures.  
3. Remove the customer’s SIM card from the phone as described in the  
procedures.  
4. Insert the test SIM into the SIM slot.  
5. Replace the battery as described in the procedures.  
6. Turn the phone ON.  
Manual Test Mode Commands  
Table 3. Manual Test Commands  
Key Sequence  
Test Function/Name  
Remarks  
<Menu>048263* Enter manual test mode  
“End” Key  
54*  
Exit manual test mode  
Suspend  
Required for all Test Mode Operations  
0*0*0  
0*0*1  
0*0*2  
0*0*3  
0*0*4  
0*0*5  
0*0*6  
0*0*7  
0*0*8  
0*0*9  
0*1*X  
3*0*1  
3*0*0  
5*0*0  
5*0*1  
5*0*2  
5*0*3  
5*0*4  
5*0*5  
5*0*6  
5*0*7  
Select tone 0  
Select tone 1  
Select tone 2  
Select tone 3  
Select tone 4  
Select tone 5  
Select tone 6  
Select tone 7  
Select tone 8  
Select tone 9  
Disable tone X  
Enable vibrator  
Disable vibrator  
Set audio level 0  
Set audio level 1  
Set audio level 2  
Set audio level 3  
Set audio level 4  
Set audio level 5  
Set audio level 6  
Set audio level 7  
6809480A37-O  
April 21, 2004  
33  
Troubleshooting  
E398/E399 GSM  
Table 3. Manual Test Commands (Continued)  
Key Sequence  
5*0*8  
Test Function/Name  
Remarks  
Set audio level 8  
5*0*9  
Set audio level 9  
5*0*10  
Set audio level 10  
5*0*11  
Set audio level 11  
5*0*12  
Set audio level 12  
5*0*13  
Set audio level 13  
5*0*14  
Set audio level 14  
5*0*15  
Set audio level 15  
6*2*2*0*0  
6*4*6*0*0  
10*0*3  
Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute  
Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute  
Set band GSM 900  
10*0*4  
Set band DCS 1800  
10*0*5  
Set band PCS 1900  
10*0*6  
Set dual band GSM 900/1800  
Read band  
10*1*0  
3= GSM 4= DCS 5= PCS 6 =GSM/DCS  
18*0  
Initialize non-volatile memory (Master Reset)  
Initialize non-volatile memory (Master Clear)  
Test Display. All pixels ON  
Test Display. All pixels OFF  
Test Display. Checkerboard pattern A  
Test Display. Checkerboard pattern B  
Test Display. Border pixels ON  
IMEI Check  
18*1  
55*2*001  
55*2*000  
55*2*002  
55*2*003  
55*2*004  
*#06#  
No Test Mode Required  
No Test Mode Required  
Phone Set up --> Flex Version/Technology/S-W Version/Readiness Status  
Phone Status -->  
Other  
Information  
34  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Troubleshooting  
Troubleshooting Chart  
Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart  
Symptom  
Probable Cause  
Verification and Remedy  
1. Telephone will not turn on or stay on.  
a) Battery either discharged or  
defective.  
Measure battery voltage across a 50 ohm  
(>1 Watt) load. If battery voltage is <3.25 Vdc,  
recharge the battery using the appropriate  
battery charger. If battery will not recharge,  
replace the battery. If battery is not at fault,  
proceed to b.  
b) Battery terminals open or  
misaligned.  
Visually inspect battery terminals on both the  
battery and the telephone. Realign and, if  
necessary, either replace the battery or refer to  
a Level 3 Service Center for battery connector  
replacement. If battery terminals are not at fault,  
proceed to c.  
c) Transceiver board defective.  
Remove the transceiver board assembly.  
Substitute a known good transceiver board and  
temporarily reassemble the phone. Press the  
Power/End key; if phone turns on and stays on,  
disconnect the dc power source and reassemble  
the phone with the new transceiver board. Verify  
that the fault has been cleared.  
2. Telephone exhibits poor reception or  
erratic operation such as calls frequently  
dropping or weak or distorted audio.  
a) Antenna defective.  
Check connection between the antenna and the  
transceiver board. If the connection is OK,  
substitute a known good antenna. If the fault is  
still present, proceed to b.  
b) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
3. Display is erratic, or provides partial or a) Transceiver board connections  
Check general condition of flexible printed cable  
(flex). If the flex is good, check that the flex  
connector is fully seated. If not, check connector  
to transceiver board connections. If faulty  
connector, replace the transceiver board  
assembly. If connector is not at fault, proceed to  
b.  
no display.  
faulty.  
b) Display assembly defective.  
Temporarily replace the display assembly with a  
known good assembly. If fault has been cleared,  
reassemble with the new display assembly. If  
fault not cleared, proceed to c.  
c) Transceiver board assembly  
defective.  
Replace the transceiver board assembly (refer  
to 1c). Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board assembly.  
4. Incoming call alert transducer audio  
distorted or volume is too low.  
a) Speaker assembly defective  
Temporarily replace the speaker assembly with  
a known good assembly. If fault has been  
cleared, reassemble with the new speaker  
assembly. If fault not cleared, proceed to  
b) Faulty transceiver board assembly. Replace the transceiver board assembly (refer  
to 1c). Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board assembly.  
5. Telephone transmit audio is weak.  
(usually indicated by called parties  
complaining of difficulty in hearing voice).  
a) Microphone defective.  
Replace the microphone as described in the  
procedures. If fault is not cleared, proceed to b.  
6809480A37-O  
April 21, 2004  
35  
Troubleshooting  
E398/E399 GSM  
Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)  
Symptom  
Probable Cause  
Verification and Remedy  
b) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Check connection from the earpiece to the  
weak or distorted.  
board defective.  
transceiver board. If connection is not at fault,  
proceed to b.  
b) Earpiece speaker defective.  
Temporarily replace the speaker with a known  
good speaker. Ensure good connection. Place a  
call and verify improvement in earpiece audio. If  
fault is cleared, reassemble the phone with the  
good transceiver board. If fault is not cleared,  
proceed to c.  
c) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
7. Vibrator feature not functioning.  
8. Internal Charger not working.  
a) Speaker Module defective  
b) Transceiver board defective.  
Replace Speaker Module. If the fault has not  
been cleared, proceed to b.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
Faulty charger circuit on transceiver Test a selection of batteries in the rear pocket of  
board.  
the desktop charger. Check LED display for the  
charging indications. If these are charging  
properly, then the internal charger is at fault.  
Replace the transceiver board assembly (refer  
to 1c). Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board assembly.  
9. No or weak audio when using headset. a) Headset plug not pushed in fully.  
b) Faulty jack on transceiver board.  
Ensure the headset plug is fully seated in the  
jack.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
36  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Troubleshooting  
Programming: Software Upgrade and Flexing  
Contact your local technical support engineer for information about equipment and  
procedures for flashing and flexing.  
6809480A37-O  
April 21, 2004  
37  
Part Numbers  
E398/E399 GSM  
Part Numbers  
The following section provides a reference for the parts associated with  
E398/E399 telephones.  
Exploded View Diagram  
Figure 18. E389/E399 Exploded View Diagram  
38  
April 21, 2004  
6809480A37-O  
Level 1 and 2 Service Manual  
Part Numbers  
Exploded View Parts List  
Table 5. Exploded View Parts List  
Item  
Number  
Motorola Part  
Number  
Item  
Number  
Motorola Part  
Number  
Description  
Description  
1
2
1589653N01  
Battery Door Assembly  
Battery  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
4089581N01  
Mylar  
Keyboard Assembly  
72D89638N01 Display Assembly  
3
1389586N01  
0589607N01  
Rear Escutcheon  
Conductive Camera Grommet  
Torx Screws (6)  
4
3889517N01  
4089522N01  
4089522N01  
5089574N01  
4089521N01  
1589601N01  
0589579N01  
6189597N01  
1389573N01  
Keypad  
5
Single Switch Dome  
Single Switch Dome  
Speaker  
6
0189652N01  
0189619N01  
158960N01  
6087603L01  
5087974K02  
Rear Housing Assembly  
Camera Assembly  
MFT Chamber Assembly  
RTC Battery  
7
8
Volume Switch Domes  
Front Housing Assembly  
Headset Jack Grommet  
Lens  
9
10  
11  
12  
Microphone  
??  
0589598N01  
Microphone Grommet  
Front Escutcheon  
There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly.  
Replace only with the same type of battery or equivalent as recommended by the  
E battery manufacturer. Dispose of used batteries according to the manufacturer’s  
instructions.  
To order parts please use the following link:  
(Password is required)  
6809480A37-O  
April 21, 2004  
39  
Part Numbers  
E398/E399 GSM  
Accessories  
Table 6. List of Accessories  
Description  
Part Number  
Power Supply, US & Taiwan  
Travel Charger, Euro  
Travel Charger, UK/Hong Kong  
Travel Charger, PRY  
Travel Charger, Australia  
Travel Charger, India  
Headset, Black  
SPN5037B  
SPN5038  
SPN5039  
SPN5040  
SPN5046  
SPN5046  
CHYN4516  
Related Publications  
Publication Title  
Motorola E398 User Guide, English  
Part Number (Kit Number)  
6887301Z52  
Note: Kit numbers are not all inclusive and may change without notice.  
40  
April 21, 2004  
6809480A37-O  
1 and 2  
6809480A37-O  
E398/E399 GSM  
Level 1 and 2 Service Manual  
Index  
manual test mode 33  
manual test mode commands 33  
menu structure 15  
Index  
microphone, removing and replacing 24  
A
alert settings 15  
N
names  
product 5  
B
battery  
charge indicator 16  
function 16  
battery, removing and replacing 18, 19  
O
operation 13  
alert settings 15  
battery 16  
controls, indicators, and I/O connectors 13  
icons 14  
C
caller ID 11  
Canadian Interference-Causing Equipment regulations 5  
alarm 14  
copyrights  
battery charge indicator 14  
battery level indicator 14  
digital/analog indicator 14  
real-time clock 14  
ring style indicator 14  
roam 14  
computer software 6  
D
disassembly 18  
signal strength 14  
LCD 13  
menu navigation 13  
menu structure 15  
operations  
icons  
soft keys 14  
overview, product 11  
E
exploded view diagram 38  
exploded view parts list 39  
F
FCC rules 5  
features  
caller ID 11  
front speaker, removing and replacing 25  
P
parts  
I
exploded view diagram 38  
exploded view parts list 39  
product  
identification  
product 5  
identification, labels 31  
Introduction 5  
identification 5  
names 5  
product overview 11  
features 11  
publications, related 40  
K
keypad, removing and replacing 26  
R
L
Rear housing cover, removing and replacing 18  
regulatory agency compliance 5  
related publications 40  
Removing  
LCD 13  
liquid crystal display (LCD) 13  
M
transceiver PC board 21  
6809480A37-O  
April 21, 2004  
39  
Index  
E398/E399 GSM  
removing  
customer support 7  
out of box failure 7  
product support 7  
battery 16, 18, 19  
speaker 25  
keyboard 23  
shut down  
upon battery removal 16  
specifications 9  
support  
customer 7  
product 7  
keypad 26  
microphone 24  
rear housing cover 21  
sim card 20  
transceiver PC board 21  
replacement parts  
ordering 8  
T
replacing  
test equipment 17  
tools, disassembly 17  
transceiver PC board, removing and replacing 21  
troubleshooting 33  
battery 18, 19  
speaker 25  
keyboard 23  
microphone 24  
rear housing cover 21  
sim card 20  
manual test mode 33  
manual test mode commands 33  
troubleshooting chart 35  
transceiver PC board 21  
W
S
warranty service 7  
service manual  
about 6  
audience 6  
conventions 7  
scope 6  
service policy 7  
40  
April 21, 2004  
6809480A37-O  
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc.  
Truesync is a trademark of Starfish Software, Inc.  
® Reg. U.S. Pat. & Tm. Off.  
© 2004 Motorola, Inc.  
All rights reserved.  
Personal Communications Sector,  
789 International Parkway, Room S2C  
Sunrise, FL 33325-6220.  
@6809480A37@  
6809480A37-O  

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