Motorola E1000 User Manual

Level 1 and 2 Service Manual  
E1000  
Wireless Telephone  
2nd Draft  
E1000: GSM 900/1800/1900 and WCDMA 2100 MHz  
Motorola Confidential Proprietary  
1 and 2  
E1000  
6809490A73  
Contents  
Level 1 and 2 Service Manual  
Contents  
6809490A73  
October 4, 2004  
3
Motorola Confidential Proprietary  
Contents  
E1000  
4
October 4, 2004  
6809490A73  
Motorola Confidential Proprietary  
1 and 2  
E1000  
6809490A73-O  
Level 1 and 2 Service Manual  
Introduction  
Introduction  
®
Motorola Inc. maintains a worldwide organization that is dedicated to provide  
responsive, full-service customer support. Motorola products are serviced by an  
international network of company-operated product care centers as well as  
authorized independent service firms.  
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and  
installation programs which enable customers to meet requirements for reliable,  
continuous communications.  
To learn more about the wide range of Motorola service programs, contact your local  
Motorola products representative or the nearest Customer Service Manager.  
Product Identification  
Motorolaproductsareidentifiedbythemodelnumberonthehousing. Usetheentire  
model number when inquiring about the product. Numbers are also assigned to  
chassis and kits. Use these numbers when requesting information or ordering  
replacement parts.  
Product Names  
Product names are listed on the front cover. Product names are subject to change  
without notice. Some product names, as well as some frequency bands, are available  
only in certain markets.  
Product Changes  
When electrical, mechanical, or production changes are incorporated into Motorola  
products, a revision letter is assigned to the chassis or kit affected, for example:  
-A, -B, or -C, and so on.  
The chassis or kit number, complete with revision number, is imprinted during  
production. The revision letter is an integral part of the chassis or kit number and  
is also listed on schematic diagrams and printed-circuit board layouts.  
Computer Program Copyrights  
The Motorola products described in this manual may include Motorola computer  
programs stored in semiconductor memories or other media that are copyrighted  
with all rights reserved worldwide to Motorola. Laws in the United States and other  
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted  
computer programs, including the exclusive right to copy, reproduce, modify,  
decompile, disassemble, and reverse-engineer the Motorola computer programs in  
any manner or form without Motorola's prior written consent. Furthermore, the  
purchase of Motorola products shall not be deemed to grant either directly or by  
implication, estoppel, or otherwise, any license or rights under the copyrights,  
patents, or patent applications of Motorola, except for a nonexclusive license to use  
the Motorola product and the Motorola computer programs with the Motorola  
product.  
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October 4, 2004  
5
                         
Introduction  
E1000  
About This Service Manual  
Using this service manual and the suggestions contained in it assures proper  
installation, operation, and maintenance of E1000 telephones. Refer questions  
about this manual to the nearest Customer Service Manager.  
Audience  
This document aids service personnel in testing and repairing E1000 telephones.  
Service personnel should be familiar with electronic assembly, testing, and  
troubleshooting methods, and with the operation and use of associated test  
equipment.  
Use of this document assures proper installation, operation, and maintenance of  
Motorola products and equipment. It contains all service information required for  
the equipment described and is current as of the printing date.  
Scope  
This document provides basic information, procedures, and processes for repairing  
the phones at Level 1 and 2 service centers including:  
• Unit swap out  
• Repairing of mechanical faults  
• Basic modular troubleshooting  
• Testing and verification of unit functionality  
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair  
centers.  
Conventions  
Special characters and typefaces, listed and described below, are used in this  
publication to emphasize certain types of information.  
Note: Emphasizes additional information pertinent to the subject  
matter.  
Caution: Emphasizes information about actions which may result in  
equipment damage.  
G
Warning: Emphasizes information about actions which may result  
in personal injury.  
E
Information from a screen is shown in text as similar as possible to what  
appears in the display. For example, ALERTS.  
Information that you need to type is printed in boldface type  
6
October 4, 2004  
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Level 1 and 2 Service Manual  
Introduction  
Warranty Service Policy  
The product is sold with the standard 12-month warranty terms and conditions.  
Accidental damage, misuse, and extended warranties offered by retailers are not  
supported under warranty. Non warranty repairs are available at agreed fixed  
repair prices.  
Out-of-Box Failure Policy  
The standard out of box failure criteria applies. Customer phones that fail very  
early on after the date of sale, are to be returned to Manufacturing for root cause  
analysis, toguardagainstepidemiccriteria.Manufacturingtobearthecostsofearly  
life failure.  
Product Support  
Customer’s original phones will be repaired but not refurbished as standard.  
Appointed Motorola Service Hubs will perform warranty and non-warranty field  
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola  
High Technology Centers will perform level 4 (full component) repairs.  
Customer Support  
Customer support is available through dedicated Call Centers and in-country help  
desks. Product Service training should be arranged through the local Motorola  
Support Center.  
Parts Replacement  
When ordering replacement parts or equipment, include the Motorola part number  
and description used in the service manual.  
WhentheMotorola partnumber of a componentisnotknown, use the product model  
number or other related major assembly along with a description of the related  
major assembly and of the component in question.  
Order replacement parts, test equipment, and manuals from AAD.  
U.S.A.  
Outside U.S.A.  
Phone: 800-422-4210  
FAX: 800-622-6210  
Phone: 847-538-8023  
FAX: 847-576-3023  
To order parts online, visit:  
(contact the EMEA Service Parts Group for the password required)  
You can contact the EMEA Service Parts Group at:  
+49 461 803 1638.  
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7
                   
Specifications  
E1000  
Specifications  
Table 1. Specifications  
General Function  
Specification  
Frequency Range GSM 850  
(Model A845 Only)  
TX: 824.2 - 848.8 MHz  
Frequency (MHz) = 824.2 + (0.2 n-128)where: 128 n 251  
RX: 869.2-893.8 MHz  
Frequency (MHz) = 869.2 + (0.2 (n - 128)) where: 128 n 251  
Frequency Range EGSM  
TX: 876 - 915 MHz  
Frequency (MHz) = 890 + (0.2 × n) where: 0 n 124  
Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 n 1023  
RX: 921 – 960 MHz  
Frequency (MHz) = 935 + (0.2 × n) where: 0 n 124  
Frequency (MHz) = 935 + (0.2 × (n – 1024)) where: 955 n 1023  
Frequency Range DCS  
Frequency Range PCS  
Frequency Range UMTS  
TX: 1710 to 1785 MHz  
Frequency (MHz) = 1710 + (0.2 × (n – 511)) where: 512 n 885  
RX: 1805.2 to 1879.8 MHZ  
Frequency (MHz) = 1805 + (0.2 × (n – 511)) where: 512 n 885  
TX: 1850 to 1910 MHz  
Frequency (MHz) = 1850 + (0.2 × (n – 511)) where: 512 n 810  
RX: 1930 to 1990 MHZ  
Frequency (MHz) = 1930 + (0.2 × (n – 511)) where: 512 n 810  
TX: 1920 to 1980 MHz  
1
1
Frequency (MHz) = UARFCN ÷ 5, where: 9612 < UARFCN < 9888  
1
UARFCN in increments of 25  
RX: 2110 to 2170 MHz  
1
1
Frequency (MHz) = UARFCN ÷ 5, where: 10562 < UARFCN <  
10838  
1
UARFCN in increments of 25  
Frequency Range UMTS  
Band II  
(Model A845 only)  
TX: 1850 -1910 MHz  
1
1
Frequency (MHz) = UARFCN ÷ 5, where: 9262 < UARFCN <  
9538  
Additional channels: 1852.5, 1857.5, 1862.5, 1867.5, 1872.5,  
1877.5, 1882.5, 1887.5, 1892.5, 1897.5, 1902.5, 1907.5 MHz  
RX: 1930 -1990 MHz  
1
1
Frequency (MHz) = UARFCN ÷ 5, where: 9662 < UARFCN < 9938  
Additional channels: 1932.5, 1937.5, 1942.5, 1947.5, 1952.5,  
1957.5, 1962.5, 1967.5, 1972.5, 1977.5, 1982.5, 1987.5 MHz  
Channel Spacing  
Channels  
200 kHz (GSM, DCS, PCS), 5MHz UMTS  
174 EGSM, 374 DCS, 274 PCS carriers with 8 ch. Per carrier, 12  
UMTS maximum  
Duplex Spacing  
45 MHz GSM, 95 MHz DCS, 80 MHz PCS, 80 MHz UMTS  
GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS)  
5 degrees RMS, 20 degrees peak  
+ 0.1ppm  
Modulation  
Transmitter Phase Accuracy  
Frequency Error  
Input/Output Impedance  
Nominal Operating Voltage  
50 ohms (nominal)  
3.6 Vdc +10% (battery)  
+4.4 Vdc +10% (external connector)  
Dimensions (Volume)  
Volume  
135 x 53 x 24.2 (mm), 5.3 x 2.1 x 0.95 (in)  
138 cc  
Weight  
157 g, 5.54 oz  
8
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Level 1 and 2 Service Manual  
Specifications  
Table 1. Specifications  
General Function  
Display  
Specification  
TFT active full-color display (64k colors)  
176 x 220 pixel EL Backlighting  
5 row x 15 character: SMS & Phonebook  
2
Battery Life (800mAh)  
GSM: Up to 460 min (Talk Time), up to 300 hours (Standby)  
WCDMA: Up to 140 min (Talk Time), up to 300 hours (Standby)  
Nominal Temperature Range -20º C to +50º C  
1
UTRA Absolute Radio Frequency Channel Number (UARFCN)  
2
All talk time and standby times are approximate and depend on network  
configuration, signal strength, and features selected  
Table 2. GSM System  
General Function  
Specification  
Speech Coding Type  
Regular Pulse excitation / linear predictive coding with long  
term prediction (RPE LPC with LTP)  
Bit Rate  
13.0 kbps  
RF Power Output  
Receive Sensitivity  
RX Bit Error Rate  
32 dBm nominal GSM, 30 dBm nominal DCS / PCS  
-107 dBm GSM, -105 dBm DCS / PCS  
< 2%  
Table 3. UMTS System  
General Function  
Speech Coding Type  
RF Power Output  
Specification  
Adaptive Multirate (AMR)  
21 dBm  
Error Vector Magnitude  
PN9 Bit Error Rate (VER)  
ACLR  
< 15%  
0.1% @12.2k, 0.1% @64k, 0.1% @384k  
-33 dBm @+5 MHz, -43 dBm @+10 MHz  
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9
Product Overview  
E1000  
Product Overview  
The E1000 is a 3G (3rd generation) devices that will deliver on the “promise” of 3G  
by providing high speed network access and rich multimedia content all in a  
superior voice-centric unit. A video camera and Assisted GPS provide additional  
value by offering unique business and entertainment solutions.  
The mechanical architecture features a 320 x 240 pixel, 0.198mm pitch TFT active  
color display, a built-in speaker phone, and a removable Li-Polymer battery. The  
architecture enables full postponement of the front housing and battery door cover  
by allowing the transceiver brick assembly, keypad, display, microphone, and  
earpiece speakerto befully assembledand retainedwithintherear housing chassis.  
Front covers may then be snapped in at distribution based on specific orders. Front  
housing branding is accomplished through thermal transfer decals.  
As a 3G product, the E1000 complies with all key specifications as defined by the  
3GPP. Key product features are:  
UMTS: WCDMA 2100, GSM 900/1800 and 1900-MHz Tri-band technology,  
• GPRS High speed packet data (64kbps UL, 384 kbps DL)  
• 320 x 240 TFT Active Color, 260K colors  
256MB Integrated Flash Memory  
• Integrated Bluetooth  
• MP3 Player  
Enhanced Multimedia Capability (Audio/Video, Games, MMS)  
• Unique 5-way Navigation Key  
• New graphical user interface  
• Enhanced internet browser (XHTML)  
Full Personal Information Manager (PIM) with SyncML Synchronization (OTA,  
Desktop)  
Integrated Camera 1.2 Mega pixel and GPS  
Voice Recognition Driven Dialing and Menu Shortcuts  
• Voice Note Voice Recorder  
• Polyphonic Speakerphone  
• Programmable (J2ME)  
• iTAPPredictive Text Entry  
• Integrated Stereo Headset Jack  
Note: The listed features may be Network, subscription, or service provider  
dependent. Not available in all areas.  
E1000: Video Camera and Location Solutions  
Video Camera Features:  
• JPEG Image Capture @ VGA Resolution  
• MPEG4 Video Capture @ QCIF Resolution  
• Streaming Video  
• Tightly Coupled, Ergonomic Design  
• Initial User Applications:  
Sending captured Video Clips and Pictures through MMS, Email, or  
Internet channels  
Simultaneous Voice/Data – Take a picture or video clip and send while  
you’re on the phone  
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Level 1 and 2 Service Manual  
Product Overview  
• Future Capabilities:  
Video Conferencing (2-Way Video Telephony)  
Location (AGPS) Applications:  
• Get to specific location, with appropriate choices of destinations and routes and  
guidance to destination  
• Identify local places of interest for hotels, taxi companies, restaurants,  
theatres, sightseeing, and shopping  
• Receive information through alerts or display on map ahead of traffic  
congestion.  
• Receive roadside assistance, with rescue service network and location  
information from the cellular network used to complement any information the  
pedestrian/driver is able to separately give.  
• E911 Services: When roaming on a 2-2.5G GSM E-OTD-enabled network the  
mobile phone will respond to a request for location when making an emergency  
call.  
• Push, Tracking & B2B Applications such as corporate tracking, routing, fleet  
management, and Buddy tracking (alert)  
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11  
General Operation  
E1000  
General Operation  
Controls, Indicators, and Input/Output (I/O) Connectors  
The E1000 telephone controls are located on the front of the phone, and on the  
keyboard as shown. Indicators, in the form of icons, are displayed on the LCD (see  
Menu Key  
Volume  
Browser  
Camera  
Clear  
Video Call  
Voice Call  
Make &  
answer calls  
Power & End  
Turn phone on/off,  
end calls, exit  
menu system  
Left Soft Key  
Perform  
Right Soft Key  
Perform function  
in lower right  
display  
function in  
lower left  
display  
Accessory  
Connector  
5-Way Navigation  
Scroll through &  
select menu items  
Figure 1. Controls and I/O  
12  
October 4, 2004  
6809490A73-O  
       
Level 1 and 2 Service Manual  
General Operation  
Color Display  
The top section of the display shows phone status indicators. The following  
illustration shows some of the common indicators that you may see at the top of the  
display when using the phone.  
6B  
Y
ëõì  
Service Provider  
10/15/03  
Date  
Messages  
Multimedia  
Clock  
e
Recent Calls  
Phonebook  
s
h
n
9:10am  
Left Soft Key  
Label  
STYLES  
CAMERA  
Right Soft Key  
Label  
Menu Indicator  
Figure 2. Typical Display  
Messages, phone numbers, and menu options appear in the middle of the display.  
Text labels at the bottom corners of the display show the current soft key functions.  
A M (menu) indicator in the bottom center of the display indicates that you can open  
the main menu or a feature sub-menu to see more options.  
Some of the phone functions described in this manual must be performed from the  
idle display. The term idle display refers to the standard display that you see when  
your phone is on and ready to use, when you are not on a call or using the menu  
system.  
Whether a phone displays all indicators depends on the programming and  
services to which the user subscribes.  
Signal Strength Indicator Shows the strength of the phone’s connection with  
the network.  
Strong  
5
4
3
2
1
j
No signal  
You cannot make or answer calls when the “no signal” indicator is displayed.  
Service Indicator Shows when a GPRS connection is available. Your  
service provider may indicate that a GPRS packet data connection is  
active. This type of connection may be used by the service provider to allow  
faster data transfer speeds. The GPRS indicator does not mean that you  
are on a call; it indicates only that you are registered on the network  
through a GPRS connection.  
Signal Security Indicator Shows when you have a secure connection for  
packet data transfers, embedded application connections, or circuit switch data  
calls.  
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13  
     
General Operation  
E1000  
Roam Indicator Shows when the phone uses the home network (K) or  
another network (k). When the phone leaves the home network area, it  
roams or seeks another network.  
Current Line Indicator Shows when Voice Privacy is on, a call is in  
progress, or Call Forwarding is on. This icon also indicates which line is active (if  
a call is on hold), and whether Caps Lock, Numeric Entry, or Symbol Entry is  
switched on (when entering text).  
Text Entry Indicator Indicates your Text Entry Method whenever you are in  
a text editor (Tap, iTap, etc.).  
Message Indicator Indicates when a new voice or text message is  
waiting.  
Location Privacy Indicator Shows when Location Privacy is on or off, or when  
there is an Active Busy line.  
Alert Type Indicator Shows the currently selected alert profile. The default  
alert setting is a ringer.  
w
y
t
= loud ring  
= vibrate  
= silent  
x
u
= soft ring  
= ring and vibrate  
Battery Level Indicator Shows the amount of charge left in the battery. The  
more bars visible, the greater the charge.  
High  
E
D
C
B
Empty  
14  
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Level 1 and 2 Service Manual  
General Operation  
User Interface Menu Structure  
Menu Navigation  
E1000 telephones are equipped with a simplified icon and list-based user interface.  
Menu Map  
Main Menu  
Settings Menu  
e
Messages  
ã
É
IM  
Tools  
L
Connection  
Bluetooth Link  
Sync  
m
Phone Status  
Message Inbox  
My Tel. Numbers  
Credit Info/Available *  
Active Line *  
Create Message  
Email Msgs  
Voicemail  
Browser Msgs  
Quick Notes  
Outbox  
Drafts  
MMS Templates  
Info Services *  
Shortcuts  
Calculator  
H
Call Forward  
Battery Meter  
Alarm Clock  
Dialing Services  
Fast Menu *  
SIM Apps *  
Voice Calls  
Video Calls  
Cancel All  
Storage Devices  
AGPS Service  
Other Information  
Forward Status  
S
Headset  
á
Web Access  
U
Z
In-Call Setup  
Auto Answer  
Browser  
Bookmarks  
Enter URL  
Browser Settings  
History  
Web Sessions  
Stored Pages  
In-Call Timer  
Ringer Options  
Voice Dial  
Call Cost Setup *  
My Caller ID  
Answer Options  
Call Waiting  
V
s
Browser  
Recent Calls  
J
j
Car Settings  
Received Calls  
Auto Answer  
Dialed Calls  
Notepad  
Msg Alert  
Auto Handsfree  
Power-off Delay  
Charger Time  
Initial Setup  
Call Times  
l
t
Personalize  
Time and Date  
Call Cost *  
Data Times *  
Data Volumes *  
Home Screen  
1-Touch Dial  
Auto Redial  
Display Timeout  
Backlight  
Network  
Main Menu  
Color Style  
Greeting  
New Network  
Network Setup  
Available Networks  
Service Tone  
Q
h
Games & Apps  
Multimedia  
Wallpaper  
Screen Saver  
TTY Setup *  
Scroll  
Spatial Audio  
Language  
Battery Save  
Brightness  
DTMF  
Master Reset  
Master Clear  
Call Drop Tone  
Camera  
Record Video  
Pictures  
Videos  
Ring Styles  
u
Security  
Style  
style Detail  
My Tones  
Phone Lock  
Lock Keypad  
Lock Application  
Fixed Dial  
Sounds  
Themes  
Call Barring  
SIM PIN  
New Passwords  
M
n
w
Datebook  
Phonebook  
Settings  
Menu organization and  
features may vary on  
your phone.  
c
Java Settings  
(see next page)  
Java System  
Delete All Apps  
App Vibration  
App Volume  
* Indicates network or  
subscription-dependant  
features  
App Priority  
App Backlight  
Set Standby App  
* Indicates network or  
subscription-dependant  
features  
Battery Function  
Battery Charge Indicator  
The telephone displays a battery charge indicator icon in the idle screen to indicate  
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low  
Battery.  
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October 4, 2004  
15  
           
General Operation  
E1000  
Battery Removal  
Removing the battery causes the phone to immediately shut down and any pending  
work (partially entered phone book entries or outgoing messages, for example) is  
lost.  
All batteries can cause property damage and/or bodily injury such as burns if a  
conductivematerialsuchasjewelry, keys, orbeadedchainstouchexposedterminals.  
The conductive material may complete an electrical circuit (short circuit) and  
become quite hot. Exercise care in handling any charged battery, particularly when  
placing it inside a pocket, purse, or other container with metal objects.  
E
If the battery is removed while receiving a message, the message will be lost.  
G
To ensure proper memory retention, turn the phone OFF before removing the  
battery. Immediately replace the old battery with a fresh battery.  
Operation  
For detailed operating instructions, refer to the appropriate user guide listed in the  
Related Publications section.  
16  
October 4, 2004  
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1 and 2  
E1000  
6809490A73  
Level 1 and 2 Service Manual  
Tools and Test Equipment  
Tools and Test Equipment  
Table 4 list the tools and test equipment used on E1000 telephones. Use either the  
listed items or equivalents.  
Table 4. General Test Equipment and Tools  
Motorola  
Part Number  
Description  
Application  
1
---  
Charger  
Used to charge battery and to power phone  
Antistatic Mat Kit (includes 66-80387A95 antistatic  
mat, 66-80334B36 ground cord, and 42-80385A59  
wrist band)  
Protects phone from damage caused by  
electrostatic discharge (ESD)  
0180386A82  
Disassembly tool, black plastic with flat and  
pointed ends  
3
0-00-00-30005  
Used to assemble/disassemble phone  
6680388B01  
RSX4043-A  
Tweezers, plastic  
Torque Driver  
Used to assemble/disassemble phone  
Used to remove and replace screws  
Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus  
or equivalent  
Used with torque driver  
2
HP34401A  
Digital Multimeter  
Used to measure battery voltage  
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone (800) 422-4210 or  
fax (800) 622-6210; Internationally, you can reach AAD by phone (847) 538-8023 or fax (847) 576-3023.  
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.  
3. Not available from Motorola. To order, contact:  
AMS Software & Elektronik GmbH  
c/o Holger Grube  
Lise-Meitner-Straße 9  
D-24941 Flensburg Tel.: +49-461-90398-0  
Fax: +49-461-90398-50  
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October 4, 2004  
17  
       
Disassembly  
E1000  
Disassembly  
This section describes how to disassemble the E1000 telephone. Refer to Table 4 for  
a list of tools and equipment used.  
Many of the integrated devices used in this phone are vulnerable to damage from  
electrostatic discharge (ESD). Ensure you use adequate static protection when  
handling, shipping, and servicing the internal components.  
G
Avoid stressing the plastic in any way to avoid damage to either the plastic or  
G internal components.  
Removing and Replacing the Battery Door  
1. Ensure the phone is turned off.  
2. Press the battery door release button and slide the battery door toward the  
bottom end of the phone.  
3. Lift the battery door up and away from the phone.  
Door Release  
Button  
Figure 3. Removing and Replacing the Battery Door  
4. To replace, align the battery door the phone.  
5. Lower the battery door onto the phone.  
6. Slide the battery door toward the top of the phone to lock the battery door  
release  
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6809490A73  
       
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Battery  
All batteries can cause property damage and/or bodily injury such as burns if a  
conductivematerialsuchasjewelry, keys, orbeadedchainstouchexposedterminals.  
The conductive material may complete an electrical circuit (short circuit) and  
become quite hot. Exercise care in handling any charged battery, particularly when  
placing it inside a pocket, purse, or other container with metal objects.  
E
We recommend that you store batteries in their protective cases when not in use.  
To remove the battery  
1. Ensure the phone is turned off.  
2. Remove the battery door.  
3. Grasp the bottom of the battery from the sides and lift it out of the phone,  
releasing it from the tab at the top of the battery compartment (see Figure 4).  
Tab  
Figure 4. Removing and Replacing the Battery  
To replace the battery  
1. If necessary, remove the battery from its protective clear plastic case.  
2. Insert the battery (gold contacts side down), under the tab at the top of the  
battery compartment, then press the bottom of the battery into place.  
3. Replace the battery door as described in the procedures.  
There is a danger of explosion if the Lithium ion battery is replaced incorrectly.  
Replace only with the same type of battery or equivalent as recommended by the  
E battery manufacturer. Dispose of used batteries according to the manufacturer’s  
instructions.  
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October 4, 2004  
19  
     
Disassembly  
E1000  
Removing and Replacing the SIM Card  
To remove the SIM card  
1. Ensure the phone is turned off.  
2. Remove the battery door.  
3. Remove the battery (see Figure 5).  
4. Slide the SIM card sideways and lift it out of its holder.  
SIM  
Figure 5. Removing and Replacing the SIM Card  
To replace the SIM card  
1. Slid the SIM card into its holder with the cut corner of the SIM card as shown.  
2. Insert the battery and battery door as described in the procedures.  
20  
October 4, 2004  
6809490A73  
   
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Front Housing  
To remove the front housing  
1. Follow the procedures in this section to remove the:  
Battery door  
Battery  
SIM card  
2. Using the Torx driver and T-6 bit, remove the 6 screws shown in Figure 6. Set  
the screws aside for reuse.  
3. Use the disassembly tool to release the latches along both sides of the phone.  
Lift the front housing out off the phone as shown in Figure 6.  
Screw Locations  
Figure 6. Removing the Front Housing  
To replace the front housing  
1. Align the front housing with the rear housing and press it in place. .  
2. Insert and tighten the 6 screws to a torque setting of 1.2 in/lbs, using the T-6  
Torx driver. Do not overtighten.  
3. Follow the procedures to replace the:  
SIM card  
Battery  
Battery door  
6809490A73  
October 4, 2004  
21  
     
Disassembly  
E1000  
Removing and Replacing the Rear Housing  
To remove the rear housing  
1. Follow the procedures in this section to remove the:  
Battery door  
Battery  
SIM card  
Front housing  
2. Lift the transceiver board from the bottom and out of the rear housing.  
Rear Housing  
Transceiver Board  
Figure 7. Rear Housing Removal  
To replace the rear housing  
1. Insert the front of the transceiver board into the rear housing and press it into  
place.  
2. Follow the procedures to replace the:  
front housing  
SIM card  
battery  
battery door  
22  
October 4, 2004  
6809490A73  
   
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Battery Shield  
This phone contains static-sensitive devices. Use anti-static handling procedures to  
G prevent electrostatic discharge (ESD) and component damage.  
To remove the battery shield  
1. Ensure the phone is off.  
2. Follow the procedures to remove the:  
battery door  
battery  
SIM card  
front housing  
rear housing  
3. Using tweezers, disengage the metal tab of the battery shield from the rear  
housing and snap the battery shield out the rear housing.  
Metal Tab  
Figure 8. Removing the Battery Shield  
To replace the battery shield  
1. Align the battery shield with the rear housing and snap it into place.  
2. Follow the procedures to replace the:  
transceiver board  
front housing  
SIM card  
battery  
battery door  
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October 4, 2004  
23  
   
Disassembly  
E1000  
Removing and Replacing the Key Board  
To remove the key board  
1. Ensure the phone is off.  
2. Follow the procedures to remove the:  
battery door  
battery  
SIM card  
front housing  
3. Using the disassembly tool, disengage the 4 plastic clips securing the key board.  
Plastic Clips  
Plastic Clips  
Figure 9. Removing the Key Board  
To replace the key board  
1. Align the key board with the plastic clips on the front housing and snap it into  
place.  
2. Follow the procedures to replace the:  
front housing  
battery  
SIM card  
battery door  
24  
October 4, 2004  
6809490A73  
   
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Keypad  
To remove the keypad  
1. Follow the procedures to remove the:  
Battery Door  
Battery  
SIM card  
Front Housing  
Key Board  
2. Using plastic tweezers, carefully lift the keypad off of the front housing.  
The flexible printed cable (FPC or flex) connecting the display assembly to the  
G display board is easily damaged. Exercise extreme care when handling.  
Keypad  
Figure 10. Removing the Keypad  
To replace the keypad  
1. Align the keypad with the front housing and press it into place.  
2. Follow the procedures to replace the:  
keyboard  
front housing  
battery  
battery door  
6809490A73  
October 4, 2004  
25  
   
Disassembly  
E1000  
Removing and Replacing the Speaker Assembly  
To remove the speaker assembly  
1. Follow the procedures to remove the:  
Battery door  
Battery  
SIM card  
front housing  
rear housing  
2. Using a Torx driver with a T-6 bit, remove the 2 screws securing the speaker  
assembly to the transceiver board.  
3. Lift the assembly off of the transceiver board.)  
Figure 11. Removing the Speaker Assembly.  
To replace the speaker assembly  
1. Align the speaker assembly with the transceiver board and press it into place.  
2. Insert and tighten the 2screws to a torque setting of 1.2 in/lbs, using the T-6  
Torx driver. Do not overtighten.  
3. Follow the procedures to replace the:  
rear housing  
front housing  
SIM card  
battery  
battery door  
26  
October 4, 2004  
6809490A73  
   
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Joystick Assembly  
To remove the joystick assembly  
1. Follow the procedures to remove the:  
battery door  
battery  
SIM card  
front housing  
rear housing  
2. Using the disassembly tool, disengage the 2 plastic latches on each side of the  
assembly.  
6809490A73  
October 4, 2004  
27  
   
Disassembly  
E1000  
3. Turn the transceiver board over and using the disassembly tool, disengage the  
joystick flex connector and lift it off of the transceiver board.  
Latch  
Joystick Assembly  
Latch  
Flex  
Connector  
Disassembly  
Tool  
Figure 12. Removing the Joystick Assembly  
To replace the joystick assembly  
1. Align the joystick flex connector with the connector on the transceiver board  
and press it into place  
1. Align the joystick assembly with the transceiver board and press it into place.  
2. Follow the procedures to replace the:  
rear housing  
front housing  
SIM card  
battery  
battery door  
28  
October 4, 2004  
6809490A73  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Display Assembly  
Use only non-conductive tools, such as the plastic disassembly tool and the plastic  
G tweezer, display assembly.  
To remove the Display Assembly  
1. Follow the procedures to remove the:  
Battery Door  
Battery  
SIM card  
Front Housing  
Rear Housing  
Joystick Assembly  
2. Use the disassembly tool to gently the display flex connector from its socket on  
the transceiver board.  
3. Use the disassembly tool to disengage the 4 display laches and lift the display  
assembly away from the transceiver board.  
Disassembly  
Tool  
Display Flex  
Connector  
Display  
Display  
Latch  
Display  
Latch  
Transceiver  
Board  
Figure 13. Removing the Display Assembly  
October 4, 2004  
6809490A73  
29  
   
Disassembly  
E1000  
To replace the Display Assembly  
1. Align the display asse mbly with the transceiver board and press it into place.  
2. Press the display flex connector on to its transceiver board connector.  
3. Follow the procedures to replace the:  
joystick Assembly  
rear Housing  
front Housing  
SIM card  
battery  
battery Door  
30  
October 4, 2004  
6809490A73  
Level 1 and 2 Service Manual  
Disassembly  
Removing and Replacing the Camera  
To remove the camera  
1. Follow the procedures to remove the:  
Battery Door  
Battery  
SIM card  
Front Housing  
Rear Housing  
Joystick Assembly  
Display Assembly  
2. Use the disassembly tool to gently pry the camera flex connector from its socket  
and remove the camera.  
Camera Flex  
Connector  
Disassembly  
Tool  
Figure 14. Removing the Camera  
To replace the camera  
1. Align the camera flex connector with its socket on the transceiver board and  
gently press it in until it’s fully seated.  
2. Follow the procedures to replace the:  
display assembly  
joystick Assembly  
rear Housing  
front Housing  
SIM card  
battery  
battery Door  
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October 4, 2004  
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UMTS Subscriber Identity Module (USIM) Identification Label  
E1000  
UMTS Subscriber Identity Module (USIM) Identification Label  
USIM  
A USIM is required to access the existing local GSM network, or remote networks  
when traveling (if a roaming agreement has been made with the provider).  
The USIM card contains:  
• All the data necessary to access GSM services  
• The ability to store user information such as phone numbers  
• All information required by the network provider to provide access to the  
network  
Identification  
Each Motorola GSM phone is labeled with a variety of identifying numbers. The  
following section describes the current identifying labels.  
Mechanical Serial Number (MSN)  
The MSN is an individual unit identity number and remains with the unit through-  
out its life.  
The MSN can be used to log and track a phone on Motorola's Service Center  
Database.  
The MSN is divided into 4 sections as shown in Figure 15.  
3 Digits  
APC  
1 Digit  
DC  
2 Digits  
DC  
4 Digits  
SNR  
Account Product Code  
i.e. StarTACTM Phone130  
Distribution Center  
i.e. Easter Inch  
Date Code:Year and  
Month of Shipment  
Unit's individual serial  
number  
000807 A  
000807a  
Figure 15. MSN Label Breakdown  
32  
October 4, 2004  
6809490A73  
                 
Level 1 and 2 Service Manual  
tion Label  
UMTS Subscriber Identity Module (USIM) Identifica-  
International Mobile Station Equipment Identity (IMEI)  
The International Mobile station Equipment Identity (IMEI) number is an  
individual number unique to the PCB and is stored within the unit's memory.  
The IMEI uniquely identifies an individual mobile station and thereby provides a  
means for controlling access to GSM networks based on mobile station types or  
individual units. The full IMEI structure is listed in Table 5.  
Table 5. IMEI Number Breakdown  
TAC  
Serial Number  
Check Digit  
NNXXXX YY  
ZZZZZZ  
A
Where  
TAC  
NN  
Type Allocation Code, formerly known as Type Approval Code  
Reporting body identifier  
XXXX  
YY  
Type Identifier  
YY is set to 00 from 01/01/2003 until 31/03/2004  
ZZZZZZ Individual unit serial number  
A
Phase 1 = 0.  
Phase 2 = check digit defined as a function of all other IMEI digits  
Other label number configurations present are:  
TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF  
number. (i.e. V100).  
PACKAGE NUMBER: Identifies the equipment type, mode, and language in  
which the product is shipped.  
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October 4, 2004  
33  
     
Troubleshooting  
E1000  
Troubleshooting  
Troubleshooting Chart  
Table 6. PF 0B91 Telephone: Level 1 and 2 Troubleshooting Chart  
Symptom  
Probable Cause  
Verification And Remedy  
1. Telephone will not turn on or stay on.  
a) Battery either discharged or  
defective.  
Measure battery voltage across a 50 ohm (>1  
Watt) load. If the battery voltage is <3.25 Vdc,  
recharge the battery using the appropriate  
battery charger. If the battery will not recharge,  
replace the battery. If battery is not at fault,  
proceed to b.  
b) Battery terminals open or  
misaligned.  
Visually inspect the battery terminals on both  
the battery and the telephone. Realign and, if  
necessary, either replace the battery or refer to  
a Level 3 Service Center for battery connector  
replacement. If battery terminals are not at fault,  
proceed to c.  
c) Transceiver board defective.  
Remove the transceiver board assembly.  
Substitute a known good transceiver board and  
temporarily reassemble the unit. Press the PWR  
button; if unit turns on and stays on, disconnect  
the dc power source and reassemble the phone  
with the new transceiver board. Verify that the  
fault has been cleared.  
2. Telephone exhibits poor reception or  
erratic operation such as calls frequently  
dropping or weak or distorted audio.  
a) Antenna defective  
Check connection between the antenna and the  
transceiver board. If the connection is OK,  
substitute a known good antenna. If the fault is  
still present, proceed to b.  
b) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board.  
3. Display is erratic, or provides partial or a) Mating connections to or from  
Check general condition of flex and flex  
connector. If the flex and connector are good,  
check that the display assembly mounting tabs  
are fully engaged. If connector is not at fault,  
proceed to b.  
no display.  
transceiver board faulty.  
b) Transceiver board defective.  
Faulty transceiver board.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board.  
4. Incoming call alert transducer audio  
distorted or volume is too low.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board.  
5. Telephone transmit audio is weak.  
(usually indicated by called parties  
complaining of difficulty in hearing voice).  
a) Microphone defective.  
Replace the microphone as described in the  
procedures. If fault is not cleared, proceed to b.  
b) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board.  
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Check connection from the earpiece to the  
weak or distorted.  
board defective.  
transceiver board. If connection is not at fault,  
proceed to b.  
34  
October 4, 2004  
6809490A73  
     
Level 1 and 2 Service Manual  
Troubleshooting  
Table 6. PF 0B91 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)  
Symptom  
Probable Cause  
Verification And Remedy  
b) Earpiece speaker defective.  
Temporarily replace the speaker with a known  
good speaker. Ensure good connection. Place a  
call and verify improvement in earpiece audio. If  
fault is cleared, reassemble the phone with the  
good transceiver board. If fault is not cleared,  
proceed to c.  
c) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
7. Telephone will not recognize or accept a) USIM card defective.  
USIM card.  
Check the USIM card contacts for dirt. Clean if  
necessary, and check if fault has been cleared.  
If the contacts are clean, insert a known good  
USIM card into the telephone. Power up the unit  
and confirm that the card has been accepted. If  
the fault no longer exists, replace the defective  
USIM card. If the USIM card is not at fault,  
proceed to b.  
b) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the phone with the new transceiver  
board.  
8. Vibrator feature not functioning.  
9. Internal Charger not working.  
a) Vibrator defective.  
Replace vibrator as described in the  
procedures. If the fault has not been cleared,  
proceed to b.  
b) Transceiver board defective.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board.  
Faulty charger circuit on transceiver Test a selection of batteries in the rear pocket of  
board.  
the desktop charger. Check LED display for the  
charging indications. If these are charging  
properly, then the internal charger is at fault.  
Replace the transceiver board assembly (refer  
to 1c). Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board assembly.  
10. No or weak audio when using headset. a) Headset plug not pushed in fully.  
b) Faulty jack on transceiver board.  
Ensure the headset plug is fully seated in the  
jack.  
Replace the transceiver board (refer to 1c).  
Verify that the fault has been cleared and  
reassemble the unit with the new transceiver  
board.  
Programming: Software Upgrade and Flexing  
Contact your local technical support engineer for information about equipment and  
procedures for flashing and flexing.  
6809490A73  
October 4, 2004  
35  
   
Part Number Charts  
E1000  
Part Number Charts  
The following section provides a reference for the parts associated with  
E1000 telephones.  
Related Publications  
Motorola E1000 Wireless Phone User Guide  
68XXXXXX53  
Exploded View Parts List  
Table 7. Parts List  
Motorola Part  
Item  
No.  
Description  
keypad module assembly  
1
2
3888127Y03  
1587912Y08  
1588080Y08  
7289344N01  
0188152Y02  
SLG4470AA  
1587914Y03  
0389896K02  
0387340  
front housing assembly  
joystick assembly  
3
4
display assembly  
5
camera module assembly  
main PCB assembly  
6
7
main antenna/acoustic module assembly  
screws, machine (x2)  
screws, thread forming (x6)  
rear housing  
8
9
10  
11  
12  
1587913Y02  
0188391P01  
1587915Y01  
battery  
battery door  
You may use the following web link to order parts online (Password is required):  
For information on ordering parts in EMEA region call +49 461 803 1638.  
36  
October 4, 2004  
6809490A73  
           
Level 1 and 2 Service Manual  
Part Number Charts  
Exploded View Diagram  
1
3
2
4
5
6
8
7
10  
12  
9
11  
Figure 16. Exploded View Diagram  
6809490A73  
October 4, 2004  
37  
   
1 and 2  
E1000  
689490A73  
Index  
Level 1 and 2 Service Manual  
Index  
mechanical serial number 32  
product 5  
identification, labels 32  
IMEI 33  
Symbols  
A
indicators  
alert  
alert setting 14  
battery level 14  
message 14  
indicators 14  
alert settings 15  
ring alert 14  
roam 14  
B
signal strength 13  
silent alert 14  
text entry 14  
battery  
charge indicator 15  
function 15  
level indicator 14  
vibrate alert 14  
Introduction 5  
battery door, removing and replacing 18  
battery shield, removing and replacing 23  
battery, removing and replacing 19  
J
joystick assembly, removing and replacing 27  
C
camera 31  
K
changes  
key board, removing and replacing 24  
keypad, removing and replacing 25  
product 5  
color display 13  
copyrights  
computer software 5  
cover plate, removing and replacing 32  
L
loud ring alert 14  
M
D
menu structure 15  
message indicator  
defined 14  
MSN 32  
disassembly 18  
display  
described ??–14  
display assembly, removing and replacing 29, 32  
N
E
names  
product 5  
exploded view diagram 37  
exploded view parts list 36  
O
F
operation 12  
flashing and flexing 35  
alert settings 15  
battery 15  
front housing, removing and replacing 21  
color display 13  
H
controls, indicators, and I/O connectors 12  
menu navigation 15  
menu structure 15  
overview, product 10  
housing rear, removing and replacing 22  
I
identification  
international mobile station equipment identity 33  
P
689490A73  
October 4, 2004  
Index-1  
Index  
E1000  
parts  
SIM card 20  
exploded view diagram 37  
speaker assembly 26  
exploded view parts list 36  
replacement parts 36  
ring alert  
indicators 14  
phone  
text entry indicator 14  
product  
ring and vibrate alert  
indicator 14  
roam indicator  
changes 5  
defined 14  
identification 5  
rtc battery, removing and replacing 25  
names 5  
product overview 10  
publications, related 36  
S
serial number  
mechanical 32  
R
service manual  
about 6  
Real Time Clock Battery, removing and replacing 25  
regulatory agency compliance 5  
related publications 36  
removing  
audience 6  
conventions 6  
revisions 7  
battery 16, 19  
scope 6  
battery door 18  
battery shield 23  
camera 31  
service policy 7  
customer support 7  
out of box failure 7  
product support 7  
shut down  
upon battery removal 16  
signal strength indicator  
defined 13  
cover plate 32  
display assembly 29, 32  
front housing 21  
joystickassembly 27  
key board 24  
keypad 25  
keypadg 25  
silent alert indicator 14  
SIM 32  
Real Time Clock Battery 25  
rear housing cover 22  
rtc battery 25  
SIM card, removing and replacing 20  
soft ring alert 14  
speaker assembly, removing and replacing 26  
specifications 8  
subscriber identity module (SIM) 32  
support  
SIM card 20  
speaker assembly 26  
replacement parts  
ordering 7  
customer 7  
replacing  
product 7  
battery 19  
battery door 18  
battery shield 23  
camera 31  
T
test equipment 17  
text entry indicator  
defined 14  
tools, disassembly 17  
troubleshooting  
chart 34  
cover plate 32  
display assembly 29, 32  
front housing 21  
joystick assembly 27  
key board 24  
keypad 25  
Real Time Clock Battery 25  
rear housing 22  
rtc battery 25  
U
UMTS subscriber identity module (USIM) 32  
USIM 32  
Index-2  
October 4, 2004  
689490A73  
Index  
E1000  
V
vibrate alert  
indicator 14  
W
warranty service 7  
Index-3  
May 11, 2004  
689490A73  
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc.  
® Reg. U.S. Pat. & Tm. Off.  
© 2004 Motorola, Inc.  
All rights reserved.  
Personal Communications Sector,  
789 International Parkway Room S2C  
Sunrise, FL 33325-6220  
@6809490A73@  
6809490A73-O  

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