Lenovo 994 User Manual

ThinkCentre  
User Guide  
Note  
Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and  
First Edition (February 2010)  
© Copyright Lenovo 2010.  
LENOVO products, data, computer software, and services have been developed exclusively at private expense and  
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted  
rights to use, reproduction and disclosure.  
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered  
pursuant a General Services Administration GSAcontract, use, reproduction, or disclosure is subject to restrictions  
set forth in Contract No. GS-35F-05925.  
Contents  
© Copyright Lenovo 2010  
iii  
iv User Guide  
Important safety information  
CAUTION:  
Before using this manual, be sure to read and understand all the related safety  
information for this product. Refer to the ThinkCentre Safety and Warranty Guide  
that you received with this product for the latest safety information. Reading  
and understanding this safety information reduces the risk of personal injury  
and or damage to your product.  
If you no longer have a copy of the ThinkCentre Safety and Warranty Guide, you can  
obtain a Portable Document Format (PDF) version from the Lenovo® Support Web  
site at:  
© Copyright Lenovo 2010  
v
 
vi User Guide  
Chapter 1. Product overview  
This chapter provides information about the computer features, specifications,  
preinstalled software programs, connector and part locations, and how to adjust  
the computer stand.  
This chapter contains the following topics:  
v “Features”: This section provides information about the computer features.  
v “Specifications” on page 3: This section lists the physical specifications for your  
computer.  
v “Software overview” on page 3: This section provides information about the  
software programs provided with your computer.  
information to help you locate your computer connectors and parts.  
v “Adjusting the computer stand” on page 8: This section provides instructions on  
how to adjust your computer stand.  
Features  
This section provides information about the computer features.  
System information  
The following information covers a variety of models. For information about  
your specific model, use the Setup Utility program. See Chapter 4, “Using the  
Microprocessor  
Your computer comes with one of the following microprocessors (internal cache  
size varies by model type):  
v Intel® Celeron® dual-core microprocessor  
v Intel Core2 Duo microprocessor  
v Intel Pentium® dual-core microprocessor  
Memory module(s)  
v For machine types 1165, 1184, and 1186, support up to two double data rate 2  
dual inline memory modules (DDR2 DIMMs)  
v For machine types 0401, 0994, and 2565, support up to two double data rate 3  
dual inline memory modules (DDR3 DIMMs)  
Internal drives  
v One optical drive  
v One Serial Advanced Technology Attachment (SATA) hard disk drive  
Audio subsystem  
v Integrated high-definition (HD) audio  
v Microphone connector and headphone connector  
v Internal speaker  
© Copyright Lenovo 2010  
1
 
Connectivity  
v 10/100/1000 Mbps Ethernet controller  
System management features  
v Ability to store the power-on self-test (POST) hardware test results  
v Advanced Configuration and Power Interface (ACPI) support  
v Automatic power-on startup  
v Desktop Management Interface (DMI)  
v Preboot Execution Environment (PXE)  
v System Management (SM) Basic Input/Output System (BIOS) and SM software  
v Wake on LAN  
Input/Output (I/O) features  
v Ethernet connector  
v One 9-pin serial port  
v Six Universal Serial Bus (USB) connectors  
v Two audio connectors (headphone connector and microphone connector)  
Expansion  
v One hard disk drive bay  
v One optical drive bay  
Power supply  
v 130-watt power supply  
Security features  
v Computrace  
v Enabling or disabling SATA devices  
v Enabling or disabling USB connectors  
v Startup sequence control  
v Startup without keyboard or mouse  
v Support for the addition of an integrated cable lock (Kensington lock)  
v User password and administrator password for BIOS access  
Preinstalled software programs  
Your computer is preinstalled with some software programs to help you work  
more easily and securely. For more information, see “Software overview” on page  
Preinstalled operating system  
Your computer is preinstalled with one of the following operating systems:  
v Microsoft® Windows® 7  
v Microsoft Windows XP Professional  
(preinstalled through downgrade rights in Windows 7 Professional)  
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User Guide  
 
Operating system(s), certified or tested for compatibility1 (varies by model type)  
v Linux®  
Specifications  
This section lists the physical specifications for your computer.  
Dimensions  
Width: 472 mm (18.58 inches)  
Height: 355 mm (13.98 inches)  
Depth: 70 mm (2.76 inches)  
Weight  
Maximum configuration as shipped: 7.2 kg (15.87 lbs)  
Environment  
Air temperature:  
Operating: 10° to 35°C (50° to 95°F)  
Non-operating: -20° to 50°C (-4° to 122°F) (with package)  
Humidity:  
Operating: 20% to 80% (10% per hour, non condensing)  
Non-operating: 10% to 90% (10% per hour, non condensing)  
Altitude:  
Operating: -50 to 10 000 ft (-15.2 to 3 048 m)  
Non-operating: -50 to 35 000 ft (-15.2 to 10 668 m)  
Electrical input  
Input voltage:  
Low range:  
Minimum: 100 V ac  
Maximum: 127 V ac  
Input frequency range: 50 to 60 Hz  
High range:  
Minimum: 200 V ac  
Maximum: 240 V ac  
Input frequency range: 50 to 60 Hz  
Software overview  
The computer comes with a preinstalled operating system and several preinstalled  
applications.  
Software provided with your Windows operating system  
This section provides information about the software provided with your Windows  
operating system.  
1. The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press.  
Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this  
manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the  
Web site of the operating system vendor.  
Chapter 1. Product overview  
3
 
Software provided by Lenovo  
The following software programs are provided by Lenovo to help you improve  
productivity and reduce the cost associated with maintaining your computer.  
Software programs provided with your computer might vary depending on your  
model type and preinstalled operating system.  
Lenovo ThinkVantage Tools: The Lenovo ThinkVantage® Tools program guides  
you to a host of information sources and provides easy access to various tools to  
help you work more easily and securely. For more information, see “Lenovo  
Note: The Lenovo ThinkVantage Tools program is only available on computers  
with the Windows 7 operating system from Lenovo.  
ThinkVantage Productivity Center: The ThinkVantage Productivity Center  
program guides you to a host of information sources and tools to help you set up,  
understand, and maintain your computer, and enhance your computer  
performance. For more information, see “ThinkVantage Productivity Center” on  
Note: The ThinkVantage Productivity Center program is only available on  
computers preinstalled with the Windows XP operating system from  
Lenovo.  
Lenovo Welcome: The Lenovo Welcome program introduces some innovative  
built-in features of Lenovo to you and guides you through some important setup  
tasks to help you make the most of your computer.  
Note: The Lenovo Welcome program is only available on computers preinstalled  
with the Windows 7 operating system from Lenovo.  
Product Recovery: The Product Recovery program enables you to restore the  
contents of the hard disk drive to the factory default settings.  
ThinkVantage Rescue and Recovery: The ThinkVantage Rescue and Recovery®  
(RnR) program is a one button recovery and restore solution that includes a set of  
self-recovery tools to help you diagnose computer problems, get help, and recover  
from system crashes, even if you cannot start the Windows operating system.  
Note: The ThinkVantage Rescue and Recovery program is only available on  
machine types 0401, 0994, and 2565.  
Power Manager: The Power Manager program provides convenient, flexible, and  
complete power management for your ThinkCentre® computer. By using the Power  
Manager program, you can adjust your power settings to achieve the best balance  
between system performance and power saving.  
ThinkVantage System Update: The ThinkVantage System Update (TVSU)  
program helps you keep the software on your computer up-to-date by  
downloading and installing software packages (ThinkVantage applications, device  
drivers, BIOS updates, and other third party applications). Some examples of  
software that you should keep updated are programs provided by Lenovo, such as  
the Rescue and Recovery program and the ThinkVantage Productivity Center  
program.  
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User Guide  
 
Lenovo ThinkVantage Toolbox  
The Lenovo ThinkVantage Toolbox program helps you maintain your computer,  
improve computing security, diagnose computer problems, get familiar with the  
innovative technologies provided by Lenovo, and get more information about your  
computer. For more information, see “Lenovo ThinkVantage Toolbox” on page 28.  
Note: The Lenovo ThinkVantage Toolbox program is only available on computers  
preinstalled with the Windows 7 operating system from Lenovo.  
Lenovo System Toolbox  
The Lenovo System Toolbox program is preinstalled on your computer. This  
diagnostic program works through the Windows operating system to help you test  
hardware components of your computer. It can also report operating-system-  
controlled settings that interfere with the correct operation of your system. For  
Note: The Lenovo System Toolbox program is only available on computers  
preinstalled with the Windows XP operating system from Lenovo.  
PC-Doctor for Rescue and Recovery  
The PC-Doctor for Rescue and Recovery diagnostic program is preinstalled on  
your ThinkCentre computer as part of the Rescue and Recovery workspace to help  
you diagnose hardware problems. It can also report operating-system-controlled  
settings that interfere with the correct operation of your system. Use the PC-Doctor  
for Rescue and Recovery diagnostic program if you are unable to start the  
Windows operating system. For more information, see “PC-Doctor for Rescue and  
Note: The PC-Doctor for Rescue and Recovery diagnostic program is only  
available on machine types 0401, 0994, and 2565.  
Adobe Reader  
The Adobe Reader program is a tool used to view, print, and search PDF  
documents.  
See “Online Books folder” on page 33 for more information about accessing and  
viewing the publications.  
Antivirus software  
Your computer comes with antivirus software that you can use to detect and  
eliminate viruses. Lenovo provides a full version of antivirus software on your  
computer with a free 30-day subscription. After 30 days, you must renew the  
license to continue receiving the antivirus software updates.  
For more information about how to use your antivirus software, refer to the help  
system of your antivirus software.  
Chapter 1. Product overview  
5
 
Locating computer connectors and parts  
This section provides information to help you locate your computer connectors and  
parts.  
Figure 1. Front view  
ꢀ1ꢁ Integrated camera (available in some ꢀ6ꢁ Microphone connector  
models)  
ꢀ2ꢁ Integrated microphone  
ꢀ3ꢁ Brightness controls  
ꢀ4ꢁ USB connectors (3)  
ꢀ5ꢁ Headphone connector  
ꢀ7ꢁ Power switch  
ꢀ8ꢁ Power indicator light-emitting diode (LED)  
ꢀ9ꢁ Internal speakers (2)  
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User Guide  
 
Figure 2. Rear view  
ꢀ1ꢁ Power cord connector  
ꢀ2ꢁ Ethernet connector  
ꢀ3ꢁ USB connectors (3)  
ꢀ4ꢁ Serial port  
ꢀ5ꢁ Integrated cable lock slot  
ꢀ6ꢁ Optical drive  
Chapter 1. Product overview  
7
Adjusting the computer stand  
Your computer comes with a computer stand that you can use to adjust the  
computer to your comfortable position. Pull the stand open and adjust the position  
of the computer at an angle between 10° to 35° as shown in the following  
illustration.  
CAUTION:  
Make sure that the angle is at least 10° from the vertical; otherwise, the  
computer might be unstable and fall over.  
35°  
10°  
Figure 3. Adjusting the computer stand  
8
User Guide  
 
Chapter 2. Installing or replacing hardware  
This chapter provides instructions on how to install or replace hardware for your  
computer.  
This chapter contains the following topics:  
Installing or replacing hardware  
This section provides instructions on how to install or replace hardware for your  
computer. You can maintain your computer or expand the capabilities of your  
computer by installing or replacing hardware.  
Notes:  
1. Use only computer parts provided by Lenovo.  
2. When installing or replacing an option, use the appropriate instructions in this  
section along with the instructions that come with the option.  
Installing external options  
You can install external options to your computer, such as external speakers, a  
printer, or a scanner. For some external options, you must install additional  
software in addition to making the physical connection. When you install an  
identify the required connector. Then, use the instructions that come with the  
option to help you make the connection and install any software or device drivers  
that are required for the option.  
Installing a computer wall mount  
Your computer supports UL (Underwriters Laboratories) certified 100 mm × 100  
mm (3.94 inches × 3.94 inches) wall mounts. For proper mounting, use four screws  
of the following specifications:  
Diameter × Pitch × Length: 4 mm × 0.7 mm × 10 mm (0.16 inch × 0.03 inch × 0.39  
inch)  
Note: When installing a computer wall mount, make sure that you leave at least a  
60 mm (2.36 inches) space between the wall and your computer for easy  
access to the connectors on the rear of your computer.  
© Copyright Lenovo 2010  
9
 
Replacing the keyboard or mouse  
Attention  
Do not attempt any repair before reading and understanding the “Important safety  
information” in the ThinkCentre Safety and Warranty Guide that came with your computer.  
To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to:  
This section provides instructions on how to replace the keyboard or mouse.  
To replace the wireless keyboard or mouse, refer to the instructions that come with  
the wireless keyboard or mouse. You can also refer to your Windows Help and  
Support information system for wireless related instructions.  
To replace the USB keyboard or mouse, do the following:  
1. Remove any media from the drives. Then, turn off all attached devices and the  
computer.  
2. Disconnect all power cords from electrical outlets.  
3. Disconnect the old keyboard cable or mouse cable from the computer.  
4. Connect a new keyboard or mouse to one of the USB connectors on the  
Figure 4. Connecting the USB keyboard or mouse  
5. Reconnect all power cords to electrical outlets.  
Note: In most areas of the world, Lenovo requires the return of the defective  
Customer Replaceable Units (CRUs). Information about this will come with  
the new CRUs or will come a few days after you receive the new CRUs.  
Obtaining device drivers  
You can obtain device drivers for operating systems that are not preinstalled at  
http://www.lenovo.com/support. Installation instructions are provided in readme  
files with the device driver files.  
Basic security features  
There are several security options available to help you prevent hardware theft and  
unauthorized access to your computer. In addition to physical locks, you can also  
prevent unauthorized use of your computer by a software lock that locks the  
keyboard until a correct password is typed in.  
10 User Guide  
 
Integrated cable lock  
Note: Make sure that any security cables you installed do not interfere with other  
computer cables.  
An integrated cable lock, sometimes referred to as the Kensington lock, can be  
used to secure your computer to a desk, a table, or other non-permanent fixture.  
The integrated cable lock attaches to the integrated cable lock slot in the rear of  
your computer and is operated with a key. See “Locating computer connectors and  
parts” on page 6 for the location of the integrated cable lock slot. This is the same  
type of lock used with many notebook computers. You can order an integrated  
cable lock from Lenovo by searching for Kensington at:  
Password protection  
To deter unauthorized use of your computer, you can use the Setup Utility  
program to set a password. When you turn on your computer, you are prompted  
to type the password. The computer cannot be used until a valid password is  
more information.  
Chapter 2. Installing or replacing hardware 11  
 
12 User Guide  
Chapter 3. Recovery information  
This chapter provides information about the recovery solutions provided by  
Lenovo.  
This chapter contains the following topics:  
Notes:  
1. There are a variety of methods to choose from when considering how to  
recover in the event of a software- or hardware-related problem. Some methods  
vary depending on the type of your operating system.  
2. The product on the recovery media may be used only for the following  
purposes:  
v Restore the product preinstalled on your computer  
v Reinstall the product  
v Modify the product using the Additional Files  
Creating and using recovery media  
You can use recovery media to restore the hard disk drive to the factory default  
settings. Recovery media are useful if you transfer the computer to another area,  
sell the computer, recycle the computer, or put the computer in an operational state  
after all other methods of recovery have failed. As a precautionary measure, it is  
important to create recovery media as early as possible.  
Note: The recovery operations you can perform using recovery media vary  
depending on the operating system from which the recovery media were  
created. The recovery media might contain a boot medium and a data  
medium. Your Microsoft Windows license permits you to create only one  
data medium, so it is important that you store the recovery media in a safe  
place after you have made them.  
Creating recovery media  
This section provides instructions on how to create recovery media on different  
operating systems.  
Note: On the Windows 7 operating system, you can create recovery media using  
discs or external USB storage devices. On the Windows XP operating  
system, you can create recovery media using only discs, so this operation is  
also called creating Product Recovery discs.″  
v To create recovery media on the Windows 7 operating system, click Start All  
Programs Lenovo ThinkVantage Tools Factory Recovery Disks. Then,  
follow the instructions on the screen.  
© Copyright Lenovo 2010  
13  
 
v To create Product Recovery discs on the Windows XP operating system, click  
Start All Programs ThinkVantage Create Recovery Media. Then, follow  
the instructions on the screen.  
Using recovery media  
This section provides instructions on how to use recovery media on different  
operating systems.  
v On the Windows 7 operating system, you can use recovery media to restore the  
computer to the factory default settings only. You can use recovery media to put  
the computer in an operational state after all other methods of recovery have  
failed.  
Attention: When you use recovery media to restore the computer to the factory  
default settings, all the files currently on the hard disk drive will be deleted and  
replaced by the factory default settings.  
To use recovery media on the Windows 7 operating system, do the following:  
1. Depending on the type of your recovery media, connect the boot medium  
(memory key or other USB storage device) to the computer, or insert the boot  
disc into the optical drive.  
2. Repeatedly press and release the F12 key when turning on the computer.  
When the Startup Device Menu opens, release the F12 key.  
3. Select the desired startup device and press Enter. The restore process begins.  
4. Follow the instructions on the screen to complete the operation.  
Notes:  
1. After restoring your computer to the factory default settings, you might have  
to reinstall device drivers for some devices. See “Installing or reinstalling  
2. Some computers come with Microsoft Office or Microsoft Works preinstalled.  
If you need to recover or reinstall your Microsoft Office or Microsoft Works  
applications, you must use the Microsoft Office CD or Microsoft Works CD.  
These discs are provided only with computers preinstalled with Microsoft  
Office or Microsoft Works.  
v On the Windows XP operating system, you can use Product Recovery discs to  
restore your computer to the factory default settings, perform a custom factory  
recovery, or perform other rescue and recovery operations such as rescuing  
individual files. You will be given the option to enter the Rescue and Recovery  
workspace and choose from a variety of recovery operations.  
Attention: When you use Product Recovery discs to restore the computer to  
the factory default settings, all the files currently on the hard disk drive will be  
deleted and replaced by the factory default settings. During the restore process,  
you will be given the option to save one or more files currently on the hard disk  
drive to other media before the data is deleted.  
To use Product Recovery discs on the Windows XP operating system, do the  
following:  
1. Repeatedly press and release the F12 key when turning on the computer.  
When the Startup Device Menu opens, release the F12 key.  
2. Insert the boot disc into the optical drive.  
3. Select the optical drive with the boot disc as the startup device and press  
Enter. After a short delay, the Rescue and Recovery workspace opens.  
4. On the Rescue and Recovery menu, click Restore your system.  
5. Follow the instructions on the screen. Insert the appropriate Product  
Recovery disc when prompted.  
14 User Guide  
 
Performing backup and recovery operations  
Note: The information in this section applies only to machine types 0401, 0994,  
and 2565, which have the Rescue and Recovery program preinstalled.  
The Rescue and Recovery program enables you to back up all your hard disk drive  
contents including the operating system, data files, software programs, and  
personal settings. You can designate where the Rescue and Recovery program  
stores the backup:  
v In a protected area of your hard disk drive  
v On the secondary hard disk drive if a secondary hard disk drive is installed in  
your computer  
v On an attached external USB hard disk drive  
v On a network drive  
v On recordable discs (a recordable optical drive is required for this option)  
After you have backed up the contents on the hard disk drive, you can restore the  
complete contents of the hard disk drive, restore only the selected files, or restore  
only the Windows operating system and applications.  
Performing a backup operation  
This section provides instructions on how to perform a backup operation using the  
Rescue and Recovery program on different operating systems.  
v To perform a backup operation using the Rescue and Recovery program on the  
Windows 7 operating system, do the following:  
1. From the Windows desktop, click Start All Programs Lenovo  
ThinkVantage Tools Enhanced Backup and Restore. The Rescue and  
Recovery program opens.  
2. In the Rescue and Recovery main window, click the Launch advanced  
Rescue and Recovery arrow.  
3. Click Back up your hard drive and select backup operation options. Then,  
follow the instructions on the screen to complete the backup operation.  
v To perform a backup operation using the Rescue and Recovery program on the  
Windows XP operating system, do the following:  
1. From the Windows desktop, click Start All Programs ThinkVantage →  
Rescue and Recovery. The Rescue and Recovery program opens.  
2. In the Rescue and Recovery main window, click Launch advanced Rescue  
and Recovery Back up your hard drive, and select backup operation  
options.  
3. Follow the instructions on the screen to complete the backup operation.  
Chapter 3. Recovery information 15  
 
Performing a recovery operation  
This section provides instructions on how to perform a recovery operation using  
the Rescue and Recovery program on different operating systems.  
v To perform a recovery operation using the Rescue and Recovery program on the  
Windows 7 operating system, do the following:  
1. From the Windows desktop, click Start All Programs Lenovo  
ThinkVantage Tools Enhanced Backup and Restore. The Rescue and  
Recovery program opens.  
2. In the Rescue and Recovery main window, click the Launch advanced  
Rescue and Recovery arrow.  
3. Click the Restore your system from a backup icon.  
4. Follow the instructions on the screen to complete the recovery operation.  
v To perform a recovery operation using the Rescue and Recovery program on the  
Windows XP operating system, do the following:  
1. From the Windows desktop, click Start All Programs ThinkVantage →  
Rescue and Recovery. The Rescue and Recovery program opens.  
2. In the Rescue and Recovery main window, click Launch advanced Rescue  
and Recovery.  
3. Click the Restore your system from a backup icon.  
4. Follow the instructions on the screen to complete the recovery operation.  
For more information about performing a recovery operation from the Rescue and  
Using the Rescue and Recovery workspace  
Note: The information in this section applies only to machine types 0401, 0994,  
and 2565, which have the Rescue and Recovery program preinstalled.  
The Rescue and Recovery workspace resides in a protected, hidden area of your  
hard disk drive that operates independently from the Windows operating system.  
This enables you to perform recovery operations even if you cannot start the  
Windows operating system. You can perform the following recovery operations  
from the Rescue and Recovery workspace:  
v Rescue files from your hard disk drive or from a backup  
The Rescue and Recovery workspace enables you to locate files on your hard  
disk drive and transfer them to a network drive or other recordable media, such  
as a USB device or a disc. This solution is available even if you did not back up  
your files or if changes were made to the files since your last backup operation.  
You can also rescue individual files from a Rescue and Recovery backup located  
on your local hard disk drive, a USB device, or a network drive.  
v Restore your hard disk drive from a Rescue and Recovery backup  
If you have backed up your hard disk drive using the Rescue and Recovery  
program, you can restore the hard disk drive from a Rescue and Recovery  
backup, even if you cannot start the Windows operating system.  
v Restore your hard disk drive to the factory default settings  
The Rescue and Recovery workspace enables you to restore the complete  
contents of your hard disk drive to the factory default settings. If you have  
multiple partitions on your hard disk drive, you have the option to restore the  
factory default settings to the C: partition and leave the other partitions intact.  
Because the Rescue and Recovery workspace operates independently from the  
16 User Guide  
 
Windows operating system, you can restore the factory default settings even if  
you cannot start the Windows operating system.  
Attention: If you restore the hard disk drive from a Rescue and Recovery backup  
or restore the hard disk drive to the factory default settings, all files on the  
primary hard disk drive partition (usually drive C:) will be deleted in the recovery  
process. If possible, make copies of important files. If you are unable to start the  
Windows operating system, you can use the rescue files feature of the Rescue and  
Recovery workspace to copy files from your hard disk drive to other media.  
To start the Rescue and Recovery workspace, do the following:  
1. Make sure the computer is turned off.  
2. Repeatedly press and release the F11 key when turning on the computer. When  
you hear beeps or see a logo screen, release the F11 key.  
3. If you have set a Rescue and Recovery password, type your password when  
prompted. The Rescue and Recovery workspace opens after a short delay.  
Note: If the Rescue and Recovery workspace fails to open, see “Solving  
4. Do one of the following:  
v To rescue files from your hard disk drive or from a backup, click Rescue  
files and follow the instructions on the screen.  
v To restore your hard disk drive from a Rescue and Recovery backup or to  
restore your hard disk drive to the factory default settings, click Restore your  
system and follow the instructions on the screen.  
For more information about the features of the Rescue and Recovery workspace,  
click Help.  
Notes:  
1. After restoring your hard disk drive to the factory default settings, you might  
have to reinstall device drivers for some devices. See “Installing or reinstalling  
2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If  
you need to recover or reinstall your Microsoft Office or Microsoft Works  
applications, you must use the Microsoft Office CD or Microsoft Works CD. These  
discs are provided only with computers preinstalled with Microsoft Office or  
Microsoft Works.  
Creating and using a rescue medium  
With a rescue medium, such as a disc or a USB hard disk drive, you can recover  
the computer from failures that prevent you from gaining access to the Rescue and  
Recovery workspace on your hard disk drive.  
Notes:  
1. The information in this section applies only to machine types 0401, 0994, and  
2565, which have the Rescue and Recovery program preinstalled.  
2. The recovery operations you can perform using a rescue medium vary  
depending on the operating system.  
3. The rescue disc can be started in all types of optical drives.  
4. You can also run the PC-Doctor for Rescue and Recovery diagnostic program,  
after using a rescue medium to recover the computer from failures and gaining  
access to the Rescue and Recovery workspace.  
Chapter 3. Recovery information 17  
 
Creating a rescue medium  
This section provides instructions on how to create a rescue medium on different  
operating systems.  
v To create a rescue medium on the Windows 7 operating system, do the  
following:  
1. From the Windows desktop, click Start All Programs Lenovo  
ThinkVantage Tools Enhanced Backup and Restore. The Rescue and  
Recovery program opens.  
2. In the Rescue and Recovery main window, click the Launch advanced  
Rescue and Recovery arrow.  
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media  
window opens.  
4. In the Rescue Media area, select the type of the rescue medium you want to  
create. You can create a rescue medium using a disc, a USB hard disk drive,  
or a secondary internal hard disk drive.  
5. Click OK and follow the instructions on the screen to create a rescue  
medium.  
v To create a rescue medium on the Windows XP operating system, do the  
following:  
1. From the Windows desktop, click Start All Programs ThinkVantage →  
Create Recovery Media. The Create Rescue and Recovery Media window  
opens.  
2. In the Rescue Media area, select the type of the rescue medium you want to  
create. You can create a rescue medium using a disc, a USB hard disk drive,  
or a secondary internal hard disk drive.  
3. Click OK and follow the instructions on the screen to create a rescue  
medium.  
Using a rescue medium  
This section provides instructions on how to use the rescue medium you have  
created.  
v If you have created a rescue medium using a disc, do the following to use the  
rescue medium:  
1. Turn off your computer.  
2. Repeatedly press and release the F12 key when turning on the computer.  
When the Startup Device Menu opens, release the F12 key.  
3. On the Startup Device Menu, select the desired optical drive as the first boot  
device. Then, insert the rescue disc into the optical drive and press Enter. The  
rescue medium starts.  
v If you have created a rescue medium using a USB hard disk drive, do the  
following to use the rescue medium:  
1. Attach the USB hard disk drive to one of the USB connectors on your  
computer.  
2. Repeatedly press and release the F12 key when turning on the computer.  
When the Startup Device Menu opens, release the F12 key.  
3. On the Startup Device Menu, select the USB hard disk drive as the first boot  
device and press Enter. The rescue medium starts.  
18 User Guide  
 
v If you have created a rescue medium using the secondary internal hard disk  
drive, set the secondary internal hard disk drive as the first boot device in the  
startup device sequence to start the rescue medium. See “Selecting a startup  
Note: The secondary internal hard disk drive is only available in some  
computer models.  
When the rescue medium starts, the Rescue and Recovery workspace opens. The  
help information for each feature is available from the Rescue and Recovery  
workspace. Follow the instructions to complete the recovery process.  
Installing or reinstalling device drivers  
Before installing or reinstalling device drivers, make sure that you have a  
preinstalled operating system and the documentation and software media for the  
device.  
Device drivers for factory-installed devices are located on the computer hard disk  
drive (usually drive C:) in the SWTOOLS\DRIVERS subdirectory. The latest device  
drivers for factory-installed devices are also available at http://www.lenovo.com/  
support. Other device drivers are on the software media that come with individual  
devices.  
To install or reinstall the device driver for a factory-installed device, do the  
following:  
1. Turn on the computer.  
2. Use Windows Explorer or My Computer to display the directory structure of  
your hard disk drive.  
3. Go to the C:\SWTOOLS directory.  
4. Open the DRIVERS folder. Within the DRIVERS folder, there are several  
subfolders named for various devices installed in your computer, such as  
AUDIO or VIDEO.  
5. Open the appropriate device subfolder.  
6. Do one of the following:  
v In the device subfolder, look for a SETUP.exe file. Double-click the file and  
follow the instructions on the screen to complete the installation.  
v In the device subfolder, look for a README.txt file or a file with the .txt  
extension. This file might be named after the operating system, such as  
WIN98.txt. The TXT file contains information about how to install the device  
driver. Follow the instructions to complete the installation.  
v If the device subfolder contains a file with the .inf extension and you want to  
install the device driver using the INF file, refer to your Windows Help and  
Support information system for detailed information about how to install the  
device driver.  
Solving recovery problems  
If you are unable to access the Rescue and Recovery workspace or the Windows  
environment, do one of the following:  
Note: The Rescue and Recovery workspace is only available on machine types  
0401, 0994, and 2565.  
Chapter 3. Recovery information 19  
 
v Use a rescue medium to start the Rescue and Recovery workspace. See “Creating  
v Use recovery media if all other methods of recovery have failed and you need to  
restore the hard disk drive to the factory default settings. See “Creating and  
Note: If you are unable to access the Rescue and Recovery workspace or the  
Windows environment from a rescue medium or recovery media, you might  
not have the rescue device (an internal hard disk drive, a disc, a USB hard  
disk drive, or other external devices) set as the first boot device in the  
startup device sequence. You must first make sure that your rescue device is  
set as the first boot device in the startup device sequence in the Setup Utility  
information about temporarily or permanently changing the startup device  
sequence. For more information about the Setup Utility program, see  
It is important to create a rescue medium and a set of recovery media as early as  
possible and store them in a safe place for future use.  
20 User Guide  
Chapter 4. Using the Setup Utility program  
You can use the Setup Utility program to view and change the configuration  
settings of your computer, regardless of which operating system you are using.  
However, the operating system settings might override any similar settings in the  
Setup Utility program.  
This chapter provides information about the following topics to help you use the  
Setup Utility program:  
Starting the Setup Utility program  
This section provides instructions on how to start the Setup Utility program.  
To start the Setup Utility program, do the following:  
1. Make sure your computer is turned off.  
2. Repeatedly press and release the F1 key when turning on the computer. When  
you hear multiple beeps or see a logo screen, release the F1 key. The Setup  
Utility program opens.  
Note: If a password has been set, the Setup Utility program menu will not be  
displayed until you type the correct password. For more information, see  
Viewing or changing settings  
The Setup Utility program menu lists various items about the system configuration  
settings. To view or change the settings, start the Setup Utility program. See  
“Starting the Setup Utility program.” Then, follow the instructions on the screen.  
When working with the Setup Utility program, you must use the keyboard. The  
keys used to perform various tasks are displayed at the bottom of each screen.  
Using passwords  
By using the Setup Utility program, you can set a password to prevent  
unauthorized access to your computer and data. The following options are  
available to help you set a user password or an administrator password:  
v Set User Password  
v Set Administrator Password  
You do not have to set a password to use your computer. However, using a  
password improves computing security. If you decide to set a password, read the  
following sections.  
© Copyright Lenovo 2010  
21  
 
Password considerations  
A password can be any combination of up to 16 (1 to 16) alphabetic and numeric  
characters. For security reasons, it is recommended to use a strong password that  
cannot be easily compromised. To set a strong password, use the following  
guidelines:  
Note: The Setup Utility program passwords are not case sensitive.  
v Have at least eight characters in length  
v Contain at least one alphabetic character and one numeric character  
v Not be your name or your user name  
v Not be a common word or a common name  
v Be significantly different from your previous passwords  
User password  
After you have set a user password using the Set User Password option, a  
password prompt is displayed each time you turn on the computer. You cannot  
use the computer until a valid password is typed in. For more information on how  
Administrator password  
The Set Administrator Password option enables you to set an administrator  
password, which deters unauthorized users from changing configuration settings.  
If you are responsible for maintaining the settings of several computers, you might  
want to set an administrator password. For more information on how to set a  
After you have set an administrator password, a password prompt is displayed  
each time you try to access the Setup Utility program. You cannot access the Setup  
Utility program until a valid password is typed in.  
If you have set both a user password and an administrator password, you can type  
either password to use your computer. However, to change any configuration  
settings, you must use your administrator password.  
Setting, changing, or deleting a password  
This section provides instructions on how to set, change, or delete a password.  
To set, change, or delete a password, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on  
2. From the Setup Utility program main menu, select Security Set User  
Password or Set Administrator Password.  
3. Follow the instructions on the screen to set, change, or delete a password.  
Note: A password can be any combination of up to 16 (1 to 16) alphabetic and  
numeric characters. For more information, see “Password  
22 User Guide  
 
Enabling or disabling a device  
This section provides instructions on how to enable or disable user access to a  
device.  
USB Setup  
Use this option to set up USB connectors.  
SATA Controller  
When this option is set to Disabled, all devices connected to the  
SATA connectors (such as the hard disk drive or the optical drive)  
are disabled and will not be displayed in the system configuration.  
To enable or disable a device, do the following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on  
2. From the Setup Utility program main menu, select Devices.  
3. Depending on the device you want to enable or disable, do one of the  
following:  
v Select USB Setup and follow the instructions on the screen to enable or  
disable the USB connector(s) of your choice.  
v Select ATA Drives Setup SATA Controller to enable or disable the devices  
connected to the SATA connectors on the system board.  
4. Select the desired settings and press Enter.  
5. Press Esc to return to the Setup Utility program main menu. You might have to  
press Esc several times.  
6. Press F10 to save the new settings and exit the Setup Utility program.  
Notes:  
a. If you do not want to save the settings, select Exit Discard Changes and  
Exit.  
b. If you want to return to the default settings, press F9 or select Exit Load  
Optimal Defaults.  
Selecting a startup device  
If your computer does not start up from a device (such as a hard disk drive or the  
disc in an optical drive) as expected, do one of the following to select the desired  
startup device.  
Selecting a temporary startup device  
This section provides instructions on how to select a temporary startup device. You  
can use the instructions in this section to start up from any startup device.  
Note: Not all discs and hard disk drives are bootable.  
To select a temporary startup device, do the following:  
1. Turn off your computer.  
2. Repeatedly press and release the F12 key when turning on the computer. When  
the Startup Device Menu opens, release the F12 key.  
3. Select the desired startup device on the Startup Device Menu and press Enter  
to begin.  
Chapter 4. Using the Setup Utility program 23  
 
Note: Selecting a startup device on the Startup Device Menu does not  
permanently change the startup device sequence.  
Viewing or changing the startup device sequence  
This section provides instructions on how to view or permanently change the  
configured startup device sequence.  
To view or permanently change the configured startup device sequence, do the  
following:  
1. Start the Setup Utility program. See “Starting the Setup Utility program” on  
2. Select Startup Primary Boot Sequence. Read the information displayed on  
the right side of the screen.  
3. Select the first boot device, second boot device, and so on.  
4. Press Esc to return to the Startup menu. Then, select the devices for the  
Automatic Boot Sequence and Error Boot Sequence.  
5. Press Esc to return to the Setup Utility program main menu. You might have to  
press Esc several times.  
6. Press F10 to save the new settings and exit the Setup Utility program.  
Notes:  
a. If you do not want to save the settings, select Exit Discard Changes and  
Exit.  
b. If you want to return to the default settings, press F9 or select Exit Load  
Optimal Defaults.  
Exiting the Setup Utility program  
After you finish viewing or changing settings, press Esc to return to the Setup  
Utility program main menu. You might have to press Esc several times. Then, you  
can do one of the following:  
v If you want to save the new settings and exit the Setup Utility program, press  
F10. Otherwise, your changes will not be saved.  
v If you do not want to save the new settings, select Exit Discard Changes and  
Exit.  
v If you want to return to the default settings, press F9 or select Exit Load  
Optimal Defaults.  
24 User Guide  
 
Chapter 5. Updating system programs  
This chapter provides information about updating the POST and BIOS, and how to  
recover from a POST and BIOS update failure.  
This chapter contains the following topics:  
Using system programs  
System programs are the basic layer of software built into your computer. System  
programs include the POST, the BIOS, and the Setup Utility program. The POST is  
a set of tests and procedures that are performed each time you turn on your  
computer. The BIOS is a layer of software that translates instructions from other  
layers of software into electrical signals that the computer hardware can execute.  
You can use the Setup Utility program to view or change the configuration and  
setup of your computer.  
Your computer system board has a module called electrically erasable  
programmable read-only memory (EEPROM, also referred to as flash memory).  
You can easily update the POST, the BIOS, and the Setup Utility program by  
starting your computer with a system-program-update disc or running a special  
update program from your operating system.  
Lenovo might make changes and enhancements to the POST and BIOS. When  
updates are released, they are available as downloadable files on the Lenovo Web  
site at http://www.lenovo.com. Instructions for using the POST and BIOS updates  
are available in a TXT file that is included with the update files. For most models,  
you can download either an update program to create a system-program-update  
disc or an update program that can be run from the operating system.  
Updating (flashing) the BIOS from a disc  
This section provides instructions on how to update (flash) the BIOS from a disc.  
Note: You can download a self-starting bootable disc image (known as an ISO  
image) with the system program updates to create a system-program-update  
disc. Go to:  
To update (flash) the BIOS from a disc, do the following:  
1. Turn off your computer.  
2. Repeatedly press and release the F12 key when turning on the computer. When  
the Startup Device Menu opens, release the F12 key.  
3. On the Startup Device Menu, select the desired optical drive as the first boot  
device. Then, insert the disc into the optical drive and press Enter. The update  
begins.  
© Copyright Lenovo 2010  
25  
 
4. When prompted to change the serial number, it is suggested that you press N.  
However, if you do want to change the serial number, press Y, then type in the  
serial number and press Enter.  
5. When prompted to change the machine type and model, it is suggested that  
you press N. However, if you do want to change the machine type and model,  
press Y, then type in the machine type and model and press Enter.  
6. Follow the instructions on the screen to complete the update. After the update  
is completed, remove the disc from the optical drive.  
Updating (flashing) the BIOS from your operating system  
Note: Because Lenovo makes constant improvements to its Web sites, the Web  
page contents are subject to change without notice, including the contents  
referenced in the following procedure.  
To update (flash) the BIOS from your operating system, do the following:  
2. Do the following to locate the downloadable files for your machine type:  
a. In the Enter a product number field, type your machine type and click Go.  
b. Click Downloads and drivers.  
c. Select BIOS from the Refine results drop-down list box to easily locate all  
the BIOS related links.  
d. Click the BIOS update link.  
3. Click the TXT file that contains the instructions for updating (flashing) the BIOS  
from your operating system.  
4. Print these instructions. This is very important because these instructions will  
not be displayed on the screen after the download begins.  
5. Follow the printed instructions to download, extract, and install the update.  
26 User Guide  
 
Chapter 6. Troubleshooting and diagnostic programs  
This chapter provides information about some basic troubleshooting and diagnostic  
programs. If your computer problem is not described in this chapter, see Chapter 7,  
resources.  
This chapter contains the following topics:  
Basic troubleshooting  
The following table provides some basic information to help you troubleshoot your  
computer problems.  
Note: If you cannot solve the problem after doing the basic troubleshooting, have  
the computer serviced. Refer to the ThinkCentre Safety and Warranty Guide  
that came with your computer for the safety and warranty information and  
the list of Lenovo Support telephone numbers.  
Symptom  
Action  
The computer does not start  
when you press the power  
switch.  
Verify that:  
v The power cord is correctly connected to the rear of the computer and to a  
working electrical outlet.  
v The power indicator on the front of the computer is on.  
v The computer voltage matches the voltage available at the electrical outlet for  
your country or region.  
The monitor screen is blank.  
Verify that:  
v The power cord is correctly connected to the rear of the computer and to a  
working electrical outlet.  
v The computer voltage matches the voltage available at the electrical outlet for  
your country or region.  
v The brightness and contrast controls are set correctly.  
The USB keyboard or mouse  
does not work.  
Verify that:  
v The computer is turned on.  
v The USB keyboard or mouse is correctly connected to one of the USB  
connectors on the computer.  
v For the USB keyboard, no keys are stuck.  
v The USB mouse is clean. Refer to “Cleaning the mouse” on page 30.  
© Copyright Lenovo 2010  
27  
 
Symptom  
Action  
The wireless keyboard or mouse Verify that:  
does not work.  
v The computer is turned on.  
v The battery or batteries installed in the wireless keyboard or mouse are in  
good condition.  
v The wireless configurations are all set correctly. You might need to refer to the  
documentation that come with the wireless keyboard or mouse, or refer to  
your Windows Help and Support information system for wireless related  
instructions. If your wireless mouse has a dongle, make sure the dongle is  
correctly connected to one of the USB connectors on the computer.  
v For the wireless keyboard, no keys are stuck.  
v The wireless mouse is clean. Refer to “Cleaning the mouse” on page 30.  
The operating system does not  
start.  
Verify that you list the device where the operating system resides in the startup  
device sequence. Usually, the operating system is on the hard disk drive. For  
The computer beeps multiple  
times before the operating  
system starts.  
Verify that no keys are stuck.  
Diagnostic programs  
Diagnostic programs are used to test hardware components of your computer.  
Diagnostic programs can also report operating-system-controlled settings that  
interfere with the correct operation of your system. The following program(s) are  
preinstalled on your computer to help you diagnose computer problems:  
v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your  
operating system (used when you are running the Windows operating system)  
v PC-Doctor for Rescue and Recovery (used when you cannot start the Windows  
operating system)  
Note: The PC-Doctor for Rescue and Recovery diagnostic program is only  
available on machine types 0401, 0994, and 2565.  
Notes:  
1. You can also download the PC-Doctor for DOS diagnostic program from  
detailed information.  
2. If you are unable to isolate and repair the problem yourself after running the  
programs, save and print the log files created by the programs. You will need  
the log files when you speak to a Lenovo technical support representative.  
Lenovo ThinkVantage Toolbox  
Note: The Lenovo ThinkVantage Toolbox program is only available on computers  
preinstalled with the Windows 7 operating system from Lenovo.  
The Lenovo ThinkVantage Toolbox program helps you maintain your computer,  
improve computing security, diagnose computer problems, get familiar with the  
innovative technologies provided by Lenovo, and get more information about your  
computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox  
program to test devices, diagnose computer problems, create bootable diagnostic  
media, update system drivers, and view system information.  
28 User Guide  
 
To run the Lenovo ThinkVantage Toolbox program, click Start All Programs →  
Lenovo ThinkVantage Tools System Health and Diagnostics. Follow the  
instructions on the screen.  
For additional information about running the Lenovo ThinkVantage Toolbox  
program, refer to the Lenovo ThinkVantage Toolbox help system.  
Lenovo System Toolbox  
Note: The Lenovo System Toolbox program is only available on computers  
preinstalled with the Windows XP operating system from Lenovo.  
The Lenovo System Toolbox program works through the Windows operating  
system to enable you to test devices, view symptoms and solutions for computer  
problems, update system drivers, and view system information.  
To run the Lenovo System Toolbox program, click Start All Programs Lenovo  
Services Lenovo System Toolbox. Follow the instructions on the screen.  
For additional information about running the Lenovo System Toolbox program,  
refer to the Lenovo System Toolbox help system.  
PC-Doctor for Rescue and Recovery  
Note: The PC-Doctor for Rescue and Recovery diagnostic program is only  
available on machine types 0401, 0994, and 2565.  
The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue  
and Recovery workspace on your Lenovo computer. Use the PC-Doctor for Rescue  
and Recovery program if you are unable to start the Windows operating system.  
To run the PC-Doctor for Rescue and Recovery program from the Rescue and  
Recovery workspace, do the following:  
1. Turn off the computer.  
2. Repeatedly press and release the F11 key when turning on the computer. When  
you hear beeps or see a logo screen, release the F11 key. The Rescue and  
Recovery workspace opens after a short delay.  
3. From the Rescue and Recovery workspace, select Launch advanced Rescue and  
Recovery Diagnose hardware. The PC-Doctor for Rescue and Recovery  
program opens.  
4. Select the desired diagnostic test. Then, follow the instructions on the screen.  
For additional information about running the PC-Doctor for Rescue and Recovery  
program, refer to the PC-Doctor for Rescue and Recovery help system.  
Note: If you encounter failures that prevent you from gaining access to the Rescue  
and Recovery workspace, you can run the PC-Doctor for Rescue and  
Recovery program after using a rescue medium to recover the computer  
from failures and gaining access to the Rescue and Recovery workspace. See  
PC-Doctor for DOS  
You can also download the latest version of the PC-Doctor for DOS diagnostic  
program from http://www.lenovo.com/support. The PC-Doctor for DOS  
Chapter 6. Troubleshooting and diagnostic programs 29  
 
diagnostic program runs independently of the Windows operating system. Use the  
PC-Doctor for DOS diagnostic program if you are unable to start the Windows  
operating system. You can run the PC-Doctor for DOS diagnostic program from a  
diagnostic disc that you created.  
Creating a diagnostic disc  
This section provides instructions on how to create a diagnostic disc.  
To create a diagnostic disc, do the following:  
1. Download a self-starting bootable disc image (known as an ISO image) of the  
diagnostic program from:  
2. Use any CD/DVD burning software to create a diagnostic disc with the ISO  
image.  
Running the diagnostic program from the diagnostic disc  
This section provides instructions on how to run the diagnostic program from the  
diagnostic disc that you created.  
To run the diagnostic program from the diagnostic disc that you created, do the  
following:  
1. Make sure that your computer is turned off.  
2. Repeatedly press and release the F12 key when turning on the computer. When  
the Startup Device Menu opens, release the F12 key.  
3. Insert the diagnostic disc into the optical drive.  
4. Select the optical drive with the diagnostic disc as the startup device and press  
Enter. The diagnostic program opens.  
5. Follow the instructions on the screen to run the desired diagnostic test. For  
additional help, press the F1 key.  
6. Remove the diagnostic disc from the optical drive after completing the  
diagnostic test.  
Cleaning the mouse  
This section provides instructions on how to clean an optical or non-optical mouse.  
Optical mouse  
An optical mouse uses a LED and an optical sensor to navigate the pointer. If the  
pointer on the screen does not move smoothly with the optical mouse, you might  
need to clean the mouse.  
To clean the optical mouse, do the following:  
1. Turn off your computer.  
2. Disconnect the mouse cable from the computer.  
3. Turn the mouse upside down to look at the lens.  
a. If there is a smudge on the lens, gently clean the area with a plain  
cotton-tipped swab.  
b. If there is debris in the lens, gently blow the debris away from the area.  
4. Check the surface on which you are using the mouse. If you have a very  
intricate picture or pattern beneath the mouse, it may be difficult for the digital  
signal processor (DSP) to determine changes in the mouse position.  
5. Reconnect the mouse cable to the computer.  
30 User Guide  
 
6. Turn your computer back on.  
Non-optical mouse  
The following illustration shows the components of a non-optical mouse.  
Note: The illustration might be slightly different from your mouse.  
ꢀ1ꢁ Retainer ring  
ꢀ2ꢁ Ball  
ꢀ3ꢁ Plastic rollers  
ꢀ4ꢁ Ball cage  
The non-optical mouse uses a ball to navigate the pointer. If the pointer on the  
screen does not move smoothly with the mouse, you might need to clean the  
mouse.  
To clean the non-optical mouse, do the following:  
1. Turn off your computer.  
2. Disconnect the mouse cable from the computer.  
3. Turn the mouse upside down. Twist the retainer ring ꢀ1ꢁ to the unlocked  
position to reveal the ball.  
4. Place your hand over the retainer ring and ball ꢀ2ꢁ, and then turn the mouse  
bottom-side down, so that the retainer ring and ball fall out into your hand.  
5. Wash the ball in warm, soapy water. Then, dry it with a clean cloth.  
6. Carefully blow air into the ball cage ꢀ4ꢁ to dislodge dust and lint.  
7. Look for a buildup of dirt on the plastic rollers ꢀ3ꢁ inside the ball cage. This  
buildup usually appears as a stripe running across the middle of the rollers.  
Chapter 6. Troubleshooting and diagnostic programs 31  
 
8. If the rollers are dirty, clean them by using a cotton swab soaked in isopropyl  
(rubbing) alcohol. Turn the rollers with your finger and continue swabbing  
them until all the dirt is removed. Be sure the rollers are still centered in their  
channels after you clean them.  
9. Remove any fibers from the swab that might be remaining on the rollers.  
10. Reinstall the ball and the retainer ring. Twist the retainer ring to the locked  
position.  
11. Reconnect the mouse cable to the computer.  
12. Turn your computer back on.  
32 User Guide  
Chapter 7. Getting information, help, and service  
This chapter provides information about help, service, and technical assistance for  
Lenovo products.  
This chapter contains the following topics:  
Information resources  
You can use the information in this section to access useful resources relating to  
your computing needs.  
Online Books folder  
The Online Books folder preinstalled on your computer contains the ThinkCentre  
User Guide, which provides information about your computer to help you set up,  
use, and maintain your computer. It requires no Internet access to view the  
publication.  
To view the publication, click Start All Programs Online Books Online  
Books, then double-click the publication for your computer. The publication is also  
available on the Lenovo Support Web site at:  
Notes:  
1. The publication is in PDF version. To view the publication, you need to have  
the Adobe Reader program preinstalled on your computer. If the Adobe Reader  
program has not been installed on your computer, a message will be displayed  
when you attempt to view the PDF file and you will be guided through the  
Adobe Reader installation.  
2. The publication is available in other languages on the Lenovo Support Web site  
at:  
3. If you want to install a different language version of the Adobe Reader  
program rather than the version preinstalled on your computer, download the  
desired language version from the Adobe Web site at:  
Lenovo ThinkVantage Tools  
Note: The Lenovo ThinkVantage Tools program is only available on computers  
with the Windows 7 operating system from Lenovo.  
The Lenovo ThinkVantage Tools program helps you work more easily and securely  
by providing easy access to various tools, such as:  
v Lenovo ThinkVantage Toolbox  
v Power Manager  
v Product Recovery  
v Rescue and Recovery (available on machine types 0401, 0994, and 2565)  
© Copyright Lenovo 2010  
33  
 
v System Update  
To access the Lenovo ThinkVantage Tools program, click Start All Programs →  
Lenovo ThinkVantage Tools.  
ThinkVantage Productivity Center  
Note: The ThinkVantage Productivity Center program is only available on  
computers preinstalled with the Windows XP operating system from  
Lenovo.  
The ThinkVantage Productivity Center program contains information sources and  
tools designed to make computing easy and secure. It provides easy access to  
various technologies, such as:  
v Power Manager  
v Product Recovery  
v Rescue and Recovery (available on machine types 0401, 0994, and 2565)  
v System Update  
To access the ThinkVantage Productivity Center program, click Start All  
Programs ThinkVantage Productivity Center.  
Lenovo Welcome  
Note: The Lenovo Welcome program is only available on computers preinstalled  
with the Windows 7 operating system from Lenovo.  
The Lenovo Welcome program introduces some innovative built-in features of  
Lenovo to you and guides you through some important setup tasks to help you  
make the most of your computer.  
Access Help  
The Access Help information system provides information about getting started,  
doing basic tasks, customizing settings for your personal preference, protecting  
data, expanding and upgrading, and troubleshooting.  
v To open the Access Help information system on the Windows 7 operating  
system, click Start Help and Support Lenovo Access Help.  
v To open the Access Help information system on the Windows XP operating  
system, click Start All Programs ThinkVantage Access Help.  
After you have opened the Access Help information system, use the left panel to  
make a selection from the Contents tab or the Index tab, or use the Search tab to  
find a particular word or phrase.  
Safety and warranty  
The ThinkCentre Safety and Warranty Guide that came with your computer contains  
information about safety, warranty, service and support phone numbers, CRUs,  
and other notices and information resources.  
Before using the information in this manual and the product it supports, be sure to  
read and understand the ThinkCentre Safety and Warranty Guide and “Notices,” on  
34 User Guide  
 
Lenovo Web site (http://www.lenovo.com)  
The Lenovo Web site provides up-to-date information and services to help you  
buy, upgrade, and maintain your computer. You can also do the following:  
v Shop for desktop and notebook computers, monitors, projectors, upgrades and  
accessories for your computer, and special offers.  
v Purchase additional services, such as support for hardware, operating systems,  
software programs, network setup and configuration, and custom installations.  
v Purchase upgrades and extended hardware repair services.  
v Download the latest device drivers and software updates for your computer  
model.  
v Access the online manuals for your products.  
v Access the Lenovo Limited Warranty.  
v Access troubleshooting and support information for your computer model and  
other supported products.  
v Find the service and support phone numbers for your country or region.  
v Find a Service Provider located near you.  
Help and service  
This section contains information about obtaining help and service.  
Using the documentation and diagnostic programs  
If you experience a problem with your computer, see Chapter 6, “Troubleshooting  
and diagnostic programs,” on page 27. For information on additional resources to  
help you troubleshoot your computer problem, see “Information resources” on  
If you suspect a software problem, see the documentation that comes with the  
operating system or software program, including readme files and online help.  
Most computers come with a set of diagnostic programs that you can use to help  
you identify hardware problems. For instructions on using the diagnostic  
You can get the latest technical information and download device drivers and  
updates from the Lenovo Support Web site at:  
Calling for service  
During the warranty period, you can get help and information by telephone  
through the Customer Support Center.  
The following services are available during the warranty period:  
v Problem determination - Trained service personnel are available to assist you  
with determining a hardware problem and deciding what action is necessary to  
fix the problem.  
v Hardware repair - If the problem is caused by hardware under warranty, trained  
service personnel are available to provide the applicable level of service.  
v Engineering Change management - There might be changes that are required  
after a product has been sold. Lenovo or your reseller will make selected  
Engineering Changes (ECs) that apply to your hardware available.  
Chapter 7. Getting information, help, and service 35  
 
The following items are not covered by the warranty:  
v Replacement or use of parts not manufactured for or by Lenovo or  
non-warranted Lenovo parts  
v Identification of software problem sources  
v Configuration of BIOS as part of an installation or upgrade  
v Changes, modifications, or upgrades to device drivers  
v Installation and maintenance of network operating systems (NOS)  
v Installation and maintenance of application programs  
Refer to the safety and warranty information that is provided with your computer  
for a complete explanation of warranty terms. You must retain your proof of  
purchase to obtain warranty service.  
For a list of the Lenovo Support phone numbers for your country or region, go to  
http://www.lenovo.com/support and click Support phone list or refer to the  
ThinkCentre Safety and Warranty Guide that is provided with your computer.  
Note: Phone numbers are subject to change without notice. If the number for your  
country or region is not provided, contact your Lenovo reseller or Lenovo  
marketing representative.  
If possible, be at your computer when you call. Have the following information  
available:  
v Machine type and model  
v Serial numbers of your hardware products  
v Description of the problem  
v Exact wording of any error messages  
v Hardware and software configuration information  
Using other services  
If you travel with your computer or relocate it to a country where your desktop or  
notebook computer machine type is sold, your computer might be eligible for  
International Warranty Service, which automatically entitles you to obtain warranty  
service throughout the warranty period. Service will be performed by service  
providers authorized to perform warranty service.  
Service methods and procedures vary by country, and some services might not be  
available in all countries. International Warranty Service is delivered through the  
method of service (such as depot, carry-in, or on-site service) that is provided in  
the servicing country. Service centers in certain countries might not be able to  
service all models of a particular machine type. In some countries, fees and  
restrictions might apply at the time of service.  
To determine whether your computer is eligible for International Warranty Service  
and to view a list of the countries where service is available, go to  
http://www.lenovo.com/support, click Warranty, and follow the instructions on  
the screen.  
For technical assistance with the installation of or questions related to Service  
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft  
you can contact the Customer Support Center. Some fees might apply.  
36 User Guide  
 
Purchasing additional services  
During and after the warranty period, you can purchase additional services, such  
as support for hardware, operating systems, and application programs; network  
setup and configuration; upgraded or extended hardware repair services; and  
custom installations. Service availability and service name might vary by country  
or region. For more information about these services, go to the Lenovo Web site at:  
Chapter 7. Getting information, help, and service 37  
 
38 User Guide  
Appendix. Notices  
Lenovo may not offer the products, services, or features discussed in this  
document in all countries. Consult your local Lenovo representative for  
information on the products and services currently available in your area. Any  
reference to a Lenovo product, program, or service is not intended to state or  
imply that only that Lenovo product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe any  
Lenovo intellectual property right may be used instead. However, it is the user’s  
responsibility to evaluate and verify the operation of any other product, program,  
or service.  
Lenovo may have patents or pending patent applications covering subject matter  
described in this document. The furnishing of this document does not give you  
any license to these patents. You can send license inquiries, in writing, to:  
Lenovo (United States), Inc.  
1009 Think Place - Building One  
Morrisville, NC 27560  
U.S.A.  
Attention: Lenovo Director of Licensing  
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF  
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED  
TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some  
jurisdictions do not allow disclaimer of express or implied warranties in certain  
transactions, therefore, this statement may not apply to you.  
This information could include technical inaccuracies or typographical errors.  
Changes are periodically made to the information herein; these changes will be  
incorporated in new editions of the publication. Lenovo may make improvements  
and/or changes in the product(s) and/or the program(s) described in this  
publication at any time without notice.  
The products described in this document are not intended for use in implantation  
or other life support applications where malfunction may result in injury or death  
to persons. The information contained in this document does not affect or change  
Lenovo product specifications or warranties. Nothing in this document shall  
operate as an express or implied license or indemnity under the intellectual  
property rights of Lenovo or third parties. All information contained in this  
document was obtained in specific environments and is presented as an  
illustration. The result obtained in other operating environments may vary.  
Lenovo may use or distribute any of the information you supply in any way it  
believes appropriate without incurring any obligation to you.  
Any references in this publication to non-Lenovo Web sites are provided for  
convenience only and do not in any manner serve as an endorsement of those Web  
sites. The materials at those Web sites are not part of the materials for this Lenovo  
product, and use of those Web sites is at your own risk.  
Any performance data contained herein was determined in a controlled  
environment. Therefore, the result obtained in other operating environments may  
© Copyright Lenovo 2010  
39  
 
vary significantly. Some measurements may have been made on development-level  
systems and there is no guarantee that these measurements will be the same on  
generally available systems. Furthermore, some measurements may have been  
estimated through extrapolation. Actual results may vary. Users of this document  
should verify the applicable data for their specific environment.  
Television output notice  
The following notice applies to models that have the factory-installed  
television-output feature.  
This product incorporates copyright protection technology that is protected by  
method claims of certain U.S. patents and other intellectual property rights owned  
by Macrovision Corporation and other rights owners. Use of this copyright  
protection technology must be authorized by Macrovision Corporation, and is  
intended for home and other limited viewing uses only unless otherwise  
authorized by Macrovision Corporation. Reverse engineering or disassembly is  
prohibited.  
European conformance CE mark  
Trademarks  
Lenovo, the Lenovo logo, Rescue and Recovery, ThinkCentre, and ThinkVantage  
are trademarks of Lenovo in the United States, other countries, or both.  
Microsoft and Windows are trademarks of the Microsoft group of companies.  
Celeron, Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the  
United States, other countries, or both.  
Other company, product, or service names may be trademarks or service marks of  
others.  
40 User Guide  
 
Index  
A
H
help  
I
B
information  
C
changing  
installing  
installing options  
creating  
creating and using  
K
D
L
E
M
mouse  
F
N
G
getting  
O
© Copyright Lenovo 2010  
41  
 
system  
P
password  
T
power supply  
U
R
updating  
recovering  
using  
recovery  
reinstalling  
replacing  
V
S
W
security  
selecting  
service  
services  
settings  
software  
42 User Guide  
Part Number: 89Y1200  
Printed in USA  
(1P) P/N: 89Y1200  

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