Kyocera VMS130 User Manual

These limits are part of comprehensive guidelines  
and establish permitted levels of RF energy for the  
general population. The guidelines are based on  
standards that were developed by independent  
scientific organizations through periodic and  
thorough evaluation of scientific studies. The  
standards include a substantial safety margin  
designed to assure the safety of all persons,  
regardless of age and health.  
The FCC has granted an Equipment Authorization  
for this model phone with all reported SAR levels  
evaluated as in compliance with the FCC RF  
emission guidelines. SAR information on this  
model phone is on file with the FCC and can be  
found under the Display Grant section  
www.fcc.gov/oet/ea after searching on the  
FCC ID: OVF-K33BIC01.  
Additional information on SAR can be found on the  
Cellular Telecommunications and Internet  
Association (CTIA) web-site at www.ctia.org.  
The exposure standard for wireless mobile phones  
employs a unit of measurement known as the  
Specific Absorption Rate, or SAR. The SAR limit  
set by the FCC is 1.6 W/kg.*  
* In the United States and Canada, the SAR limit  
for mobile phones used by the public is 1.6  
Tests for SAR are conducted using standard  
operating positions specified by the FCC with the  
phone transmitting at its highest certified power  
level in all tested frequency bands.  
watts/kg (W/kg) averaged over one gram of tissue.  
The standard incorporates a substantial margin of  
safety to give additional protection for the public  
and to account for any variations in measurements.  
Although the SAR is determined at the highest  
certified power level, the actual SAR level of the  
phone while operating can be well below the  
maximum value. This is because the phone is  
designed to operate at multiple power levels so as  
to use only the power required to reach the  
network. In general, the closer you are to a  
wireless base station antenna, the lower the  
power output.  
Caution  
The user is cautioned that changes or  
modifications not expressly approved by the party  
responsible for compliance could void the warranty  
and user’s authority to operate the equipment.  
Optimize your phone’s performance  
Use the guidelines in this guide to learn how to  
optimize the performance and life of your phone  
and battery.  
Before a phone model is available for sale to the  
public, it must be tested and certified by the FCC  
that it does not exceed the limit established by the  
government-adopted requirement for safe  
exposure. The tests are performed in positions and  
locations (e.g., at the ear and worn on the body) as  
required by the FCC for each model.  
Air Bags  
If you have an air bag, DO NOT place installed or  
portable phone equipment or other objects over the  
air bag or in the air bag deployment area. If  
equipment is not properly installed, you and your  
passengers risk serious injury.  
Body-worn measurements differ among phone  
models, depending upon availability of accessories  
and FCC requirements. While there may be  
differences between the SAR levels of various  
phones and at various positions, they all meet the  
government requirement for safe exposure.  
Medical devices  
Pacemakers—Warning to pacemaker wearers:  
Wireless phones, when in the ‘on’ position, have  
been shown to interfere with pacemakers. The  
phone should be kept at least six (6) inches away  
from the pacemaker to reduce risk.  
User Guide  
iii  
The Health Industry Manufacturers Association  
and the wireless technology research community  
recommend that you follow these guidelines to  
minimize the potential for interference.  
Blasting areas—Turn off your phone where blasting  
is in progress. Observe restrictions, and follow any  
regulations or rules.  
Potentially explosive atmospheres—Turn off your  
phone when you are in any area with a potentially  
explosive atmosphere. Obey all signs and  
instructions. Sparks in such areas could cause an  
explosion or fire, resulting in bodily injury or death.  
Areas with a potentially explosive atmosphere are  
often, but not always, clearly marked.  
Always keep the phone at least six inches  
(15 centimeters) away from your pacemaker  
when the phone is turned on.  
Do not carry your phone near your heart.  
Use the ear opposite the pacemaker.  
If you have any reason to suspect that  
interference is taking place, turn off your  
phone immediately.  
They include:  
fueling areas such as gas stations  
below deck on boats  
transfer or storage facilities for fuel  
or chemicals  
Hearing aids—Some digital wireless phones  
may interfere with hearing aids. In the event of  
such interference, you may want to consult your  
service provider or call the customer service line  
to discuss alternatives.  
vehicles using liquefied petroleum gas, such as  
propane or butane  
areas where the air contains chemicals or  
particles such as grain, dust, or metal powders  
any other area where you would normally be  
advised to turn off your vehicle engine  
Other medical devices—If you use any other personal  
medical device, consult the manufacturer of the  
device to determine if it is adequately shielded  
from external RF energy. Your physician may be  
able to help you obtain this information.  
Use with care  
Use only in normal position (to ear). Avoid  
dropping, hitting, bending, or sitting on the phone.  
In health care facilities—Turn your phone off in health  
care facilities when instructed. Hospitals and  
health care facilities may be using equipment that  
is sensitive to external RF energy.  
Avoid magnetic environments  
Keep the phone away from magnets which can  
cause improper functioning of the phone.  
Potentially unsafe areas  
Posted facilities—Turn your phone off in any facility  
when posted notices require you to do so.  
Keep your phone dry  
Aircraft—FCC regulations prohibit using your  
phone on a plane that is in the air. Turn your  
phone off or switch it to Airplane Mode before  
boarding aircraft.  
Keep the phone dry. Damage can result if the  
phone gets wet. Water damage is not covered  
under warranty.  
Resetting the phone  
Vehicles—RF signals may affect improperly  
installed or inadequately shielded electronic  
systems in motor vehicles. Check with the  
manufacturer of the device to determine if it is  
adequately shielded from external RF energy.  
If the screen seems frozen and the keypad does  
not respond to keypresses, reset the phone by  
completing the following steps:  
1. Remove the battery cover.  
2. Remove and replace the battery.  
iv  
If the problem persists, return the phone to the  
dealer for service.  
The rating for this phone is identified on the outside  
of this phone’s original packaging. While there is  
no guarantee, digital wireless phones that receive  
a minimum of an M3 rating should provide  
acceptable performance with most hearing aids.  
Hearing loss and hearing aids are highly  
individualized, however, so optimal performance  
cannot be guaranteed. Other factors, such as type  
of hearing aid device or degree of hearing loss,  
also can affect a phone’s performance for a  
particular user.  
Accessories  
Use only Kyocera-approved accessories with  
Kyocera phones. Use of any unauthorized  
accessories may be dangerous and will invalidate  
the phone warranty if said accessories cause  
damage or a defect to the phone.  
Radio Frequency (RF) energy  
Your telephone is a radio transmitter and receiver.  
When it is on, it receives and sends out RF energy.  
Your service provider’s network controls the power  
of the RF signal. This power level can range from  
0.006 to 0.6 watts.  
Hearing Aids and Wireless Phones  
A hearing aid uses a microphone to collect and  
convert sound waves to electrical signals. The  
hearing aid then amplifies and converts the  
electrical signals back to audible sounds for the  
hearing aid user to hear. Radio Frequency (RF)  
emissions generated by digital wireless phones  
often interfere with the operation of a hearing aid’s  
microphone, distorting the amplified audible sound.  
In addition, hearing aid microphones tend to collect  
ambient noise and amplify these sounds,  
In August 1996, the U.S. Federal Communications  
Commission (FCC) adopted RF exposure  
guidelines with safety levels for hand-held wireless  
phones. These guidelines are consistent with the  
safety standards previously set by both U.S.  
and international standards bodies in the  
following reports:  
interfering with the desired audio transmission.  
ANSI C95.1 (American National  
Standards Institute, 1992)  
ANSI Standard  
NCRP Report 86 (National Council on  
To diminish interference between wireless phones  
and hearing aids, the FCC requires wireless  
carriers to offer phones that meet the American  
National Standards Institute (ANSI) C63.19  
standard for reduced RF emissions. Wireless  
phones that comply with the FCC’s hearing aid  
compatibility (HAC) regulations must receive a  
minimum rating of “M3” for RF emissions under the  
ANSI C63.19 standard. The “M” rating refers to the  
phone’s RF emissions level for use with hearing  
aids operating in the microphone setting.  
Radiation Protection and  
Measurements, 1986)  
ICNIRP (International Commission on  
Non-Ionizing Radiation Protection, 1996)  
Your phone complies with the standards set by  
these reports and the FCC guidelines.  
E911 mandates  
Where service is available, this handset complies  
with the Phase I and Phase II E911 Mandates  
issued by the FCC.  
The higher the phone’s “M” rating, the more likely  
the phone is compatible with a hearing aid  
operating in the microphone setting. Hearing aids  
also have ratings similar to wireless phones.  
Hearing Aid Compatibility (HAC) Features  
This Virgin Mobile phone has received a HAC  
performance rating (designated by the letter M  
followed by a number).  
User Guide  
v
Most newer hearing aid models receive at least  
an M2 rating.  
To determine the level of compatibility between  
your hearing aid and this Virgin Mobile HAC  
certified phone, combine the M rating of your  
hearing aid and the M rating of this phone. For  
example, if you pair an M3 hearing aid with an M4  
phone, you will achieve a combined rating of 7.  
Any combined rating equal to or greater than  
6 provides excellent performance.  
Any combined rating equal to 5 offers  
good performance.  
Any combined rating equal to 4 offers  
acceptable performance.  
T-Ratings—Phones rated T3 or T4 meet FCC  
requirements and are likely to be more usable with  
a hearing device’s telecoil (“T Switch” or  
Telephone Switch”) than unrated phones. T4 is  
the better/higher of the two ratings. (Note that not  
all hearing devices have telecoils in them.)  
Hearing devices may also be measured for  
immunity to this type of interference. Your hearing  
device manufacturer or hearing health professional  
may help you choose the proper rating for your  
mobile phone. The more immune your hearing aid  
is, the less likely you are to experience interference  
noise from mobile phones.  
Please visit www.virginmobileusa.com if you have  
any additional questions about hearing  
aid-compatibility.  
Kyocera Wireless Corp.  
To purchase accessories, visit  
or  
vi  
Table of Contents  
1
Get Started . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . . .1  
Find the Serial Number . . . . . . . . . . . . . . . . . . . .1  
Activate your Account. . . . . . . . . . . . . . . . . . . . . .1  
Program your Phone . . . . . . . . . . . . . . . . . . . . . .1  
Phone Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
Phone Overview . . . . . . . . . . . . . . . . . . . . . . . . . .4  
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6  
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .7  
6
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Call options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Phone info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
2
Call Features . . . . . . . . . . . . . . . . . . . . . . . 8  
Power Phone Up . . . . . . . . . . . . . . . . . . . . . . . . .8  
Make Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . .8  
Answer Phone Calls . . . . . . . . . . . . . . . . . . . . . . .8  
End Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Use Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . .9  
Emergency Services . . . . . . . . . . . . . . . . . . . . . . .9  
7
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Contacts Menu . . . . . . . . . . . . . . . . . . . . . . . . . .27  
Access Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Add Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Use Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Customize Contacts . . . . . . . . . . . . . . . . . . . . . . 29  
Erase Contacts . . . . . . . . . . . . . . . . . . . . . . . . . .30  
Contact Groups . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Speed Dial List. . . . . . . . . . . . . . . . . . . . . . . . . .32  
Voice Dial List . . . . . . . . . . . . . . . . . . . . . . . . . .32  
View Phone Number . . . . . . . . . . . . . . . . . . . . . 32  
3
4
Text Entry . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Text Entry Modes . . . . . . . . . . . . . . . . . . . . . . . .10  
Text Entry Quick Reference . . . . . . . . . . . . . . . .12  
My Stuff. . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
My Stuff Menu . . . . . . . . . . . . . . . . . . . . . . . . . .13  
My ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . .13  
My graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . .13  
My games. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
My themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
8
9
VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Access VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Navigate VirginXL. . . . . . . . . . . . . . . . . . . . . . . . 33  
End a VirginXL Session. . . . . . . . . . . . . . . . . . . .33  
Messaging . . . . . . . . . . . . . . . . . . . . . . . . 34  
Messaging Menu . . . . . . . . . . . . . . . . . . . . . . . . 34  
Send Messages. . . . . . . . . . . . . . . . . . . . . . . . . .35  
Manage Received Messages . . . . . . . . . . . . . . . . 36  
Use Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .37  
Manage Sent Messages. . . . . . . . . . . . . . . . . . . .38  
Manage Virgin Alerts . . . . . . . . . . . . . . . . . . . . . 38  
Message Settings . . . . . . . . . . . . . . . . . . . . . . . . 38  
Erase Messages . . . . . . . . . . . . . . . . . . . . . . . . . 39  
5
My Account . . . . . . . . . . . . . . . . . . . . . . . 15  
Check your Account Balance . . . . . . . . . . . . . . .15  
Top-Up your Account . . . . . . . . . . . . . . . . . . . . .15  
For More Information . . . . . . . . . . . . . . . . . . . .16  
User Guide  
vii  
10 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Voice memo . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Use Tip Calculator. . . . . . . . . . . . . . . . . . . . . . . 45  
Use Calculator. . . . . . . . . . . . . . . . . . . . . . . . . . 45  
World clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Use Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Use Stopwatch. . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Memopad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
11 Recent Calls . . . . . . . . . . . . . . . . . . . . . . . 48  
Recent Calls Menu. . . . . . . . . . . . . . . . . . . . . . . 48  
Work with Call Lists. . . . . . . . . . . . . . . . . . . . . . 48  
Erase Call List Records . . . . . . . . . . . . . . . . . . . 49  
Work with Call Timers. . . . . . . . . . . . . . . . . . . . 49  
12 Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Surf the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Search the Web . . . . . . . . . . . . . . . . . . . . . . . . . 50  
13 Voice Commands. . . . . . . . . . . . . . . . . . . 51  
Call a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Call a Number. . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Find a Contact. . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Use a Shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . 52  
14 Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Customer Support. . . . . . . . . . . . . . . . . . . . . . . 53  
Qualified Service. . . . . . . . . . . . . . . . . . . . . . . . 53  
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . 53  
Become a Product Evaluator . . . . . . . . . . . . . . . 53  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
viii  
1
Get Started  
Phone Accessories  
Program your Phone  
Once you have activated your account, you need  
to program your Virgin Mobile phone number  
into your phone. When ready, follow these steps:  
To shop for accessories for your phone, visit  
1. Turn on your phone.  
Find the Serial Number  
2. Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#).  
3. Select Activate phone.  
To activate your Virgin Mobile account, you need  
your phone's serial number.  
4. To activate your phone, select Yes at  
From Menu > Settings > Phone info, select  
My phone number to find your phone’s  
serial number.  
the prompt.  
5. When your phone connects to the network,  
select Start at the prompt.  
You can also dial ##6343# (##MEID#) from the  
main screen, then select MEID to display your  
phone’s serial number, which appears as  
MEID (dec).  
6. When your phone displays your new Virgin  
Mobile phone number, write it down.  
7. Select Finish to complete the activation  
process. Your phone restarts by itself.  
Activate your Account  
Before using your phone, you need to activate its  
service with Virgin Mobile. To activate your Virgin  
Mobile account:  
It may take a couple hours for Virgin Mobile to set  
you up on their network. They will send you a text  
message to let you know when you can start  
making calls. It may also take up to 4 hours for  
VirginXL, Voicemail, and Top-Up features  
to work.  
Go to www.virginmobileusa.com and click  
on Activate, or  
Call Virgin Mobile USA at 1-888-322-1122.  
User Guide  
1
Charge the Battery  
You must have at least a partial charge in the  
battery to make or receive calls.  
Phone Battery  
Install the Battery  
To install the battery:  
To charge the battery:  
1. Hold the phone face down.  
1. Connect the AC adapter  
to the microUSB jack on  
the side of the phone.  
2. Find the notch directly  
below the back cover. It  
is square. Using your  
thumbnail, pry the cover  
up from the bottom to  
remove.  
2. Plug the adapter into a  
wall outlet.  
The battery icon in the  
upper-right corner of the screen tells you whether  
the phone is:  
3. Place the battery in the  
battery casing with the  
metal contacts facing  
toward the top of the  
phone. The metal  
Charging (the icon is animated)  
Partially charged  
Fully charged  
You can safely recharge the battery at any time,  
even if it has a partial charge.  
contacts of the battery  
must make contact with  
the metal contacts of the  
battery casing.  
Note: Before removing the battery, make sure the  
phone is powered off.  
4. Replace the battery  
cover by sliding the  
Battery Safety Guidelines  
Do not disassemble or open the battery.  
Do not crush, bend, deform, puncture, or  
shred the battery.  
notches into the  
openings on the top of the battery casing.  
5. Snap the cover into place.  
Do not attempt to insert foreign objects into  
the battery.  
2
Phone Battery  
Do not immerse the battery or expose it to  
water or other liquids. Even if a battery  
appears to dry out and operate normally,  
internal parts can slowly corrode and pose a  
safety hazard.  
Always keep the battery between 15°C and  
25°C (59°F and 77°F). Do not expose the  
battery to extremes of temperature (heat or  
cold), fire, or other hazards such as a cooking  
surface, iron, or radiator.  
Promptly dispose of used batteries in  
accordance with local regulations and  
recycle if possible. Do not dispose as  
household waste.  
Supervise all battery usage by children.  
Avoid dropping the phone or battery. If the  
phone or battery is dropped, especially on a  
hard surface, an internal short-circuit can  
occur and pose a safety hazard. If you  
suspect battery damage, take it to a service  
center for inspection.  
Never use any damaged battery.  
Only use the battery for its intended phone.  
Only use the battery with a qualified charger.  
Use of an unqualified battery charger may  
present a risk of fire, explosion, leakage, or  
other hazard. If you are unsure about  
whether a charger is qualified, contact  
customer support.  
Do not short-circuit the battery or allow  
metallic conductive objects—such as  
keys, coins, or jewelry—to contact the  
battery’s terminals.  
Replace the battery only with another qualified  
battery. Use of an unqualified battery may  
present a risk of fire, explosion, leakage, or  
other hazard. If you are unsure about whether  
a replacement battery is compatible, contact  
customer support.  
Improper battery use may result in a fire,  
explosion, or other hazard.  
Common Causes of Battery Drain  
Playing games or using the Web.  
Keeping backlighting on.  
Operating device far away from a base  
station or cell site.  
Using data cables or accessories.  
Operating when no service is available, or  
service is available intermittently.  
High earpiece and ringer volume settings.  
Repeating sound, vibration, or lighted alerts.  
User Guide  
3
Phone Overview  
Get to Know Your Phone  
1. Main screen.  
2. Volume key raises or lowers ringtone or call volume.  
3. Left option button selects items that appear on the lower  
left of the display. At the main screen, you can select Menu.  
4. Speakerphone key activates the speakerphone and  
answers incoming calls.  
5. Navigation key scrolls through lists and text entry fields  
and accesses the following shortcuts from the main screen.  
Scroll left to launch VirginXL.  
Scroll right to go to Send text msg.  
Scroll up to launch My Account.  
Scroll down to go to the Recent Calls list.  
6. Send key starts or answers a call. Press once to display the  
All Calls list and twice to redial the last number dialed.  
Press and hold to activate voice dialing.  
7. Keypad for entering numbers, letters, or symbols.  
8. * Shift key changes the text mode in text entry. Press and  
hold to lock the keypad.  
9. Jack for a hands-free headset (sold separately).  
10. Jack for AC adapter (included) and microUSB cable  
(sold separately).  
11. Right option button selects items that appear on the lower  
right of the display. At the main screen, you can select Contacts.  
12. OK key selects a menu item or option.  
13. Back key erases characters in text entry and returns you to the previous screen when navigating  
through menus.  
14. End key turns the phone on and off, ends a call or browser session, and returns you to the main screen.  
15. # Space key enters a space during text entry. Press and hold to activate or deactivate Silent mode.  
16. 0 Next key cycles through word choices during text entry.  
Warning: Inserting an accessory into the incorrect jack will damage the phone.  
4
Phone Overview  
Screen Icons  
These icons may appear on your phone’s screen.  
The phone is operating in IS2000 (1X)  
digital mode.  
The phone is set to vibrate or to vibrate and  
then ring.  
The phone is receiving a signal. You can  
make and receive calls. More bars indicate a  
stronger signal.  
The speakerphone is turned on.  
Position location is set to Virgin Mobile and to  
emergency services.  
The phone is in airplane mode.  
A call is in progress.  
Position location is set to emergency  
services only.  
The phone is in High Speed Data mode.  
The phone is set to auto answer.  
The phone is not receiving a signal. You cannot  
make or receive calls.  
The phone is in privacy mode or is accessing a  
secure Web site.  
Content is DRM protected.  
The alarm clock is set.  
Data service is available and active on  
your phone.  
The battery is fully charged. The more black  
bars, the greater the charge.  
(blinking) The phone is sending high-speed  
data.  
The battery won’t charge.  
A T-coil hearing aid is attached.  
The phone is in TTY device mode.  
(blinking) The phone is receiving  
high-speed data.  
Data link is on, but the data service is dormant.  
New text message.  
New voice message.  
New voice and text message.  
New Virgin Alert.  
The phone is in Silence all mode.  
User Guide  
5
Main Menu  
At the main screen, press the Left option button or the OK key to access the main menu.  
Idle State > Level 1 >  
Level 2  
Menu  
My Stuff  
Access these options: My ringtones, My graphics, My games and  
My themes.  
My Account  
Settings  
Access account information and Top-Up your account.  
Access these options: Display, Sounds, Convenience, Call options,  
Security, Messaging, Network, Accessories, and Phone info.  
Contacts  
Access these options: Find name, Add new, Groups, Speed dial list,  
Voice dial list, and My phone number.  
VirginXL  
Access the latest ringtones, graphics, and other great mobile content.  
Messaging  
Access these options: Send text msg, Inbox, Virgin Alerts, Voicemail,  
Sent, Outbox, Saved, Drafts, Msg settings, and Erase msg.  
Tools  
Access these options: Voice memo, Calendar, Alarm clock, Tip calculator,  
Calculator, World clock, Timer, Stopwatch, and Memopad.  
Recent Calls  
Surf the Web  
Access these options: Missed calls, Received calls, Outgoing calls,  
All calls, and Call timers.  
Browse the web.  
6
Main Menu  
Guide Conventions  
In this guide, the following conventions are used  
when describing phone features.  
Select means to press the Left softkey, Right  
softkey or OK key to select an item seen on the  
display. For example, “Select Menu” tells you to  
physically press the left softkey to choose Menu  
from the display.  
Press means to press a phone key. For example,  
“Press the Send key to make a phone call” tells  
you to physically press the Send key on  
your phone.  
Scroll means to use the Navigation key to move  
though a list on the display. For example, “Scroll  
through your contacts list to choose a contact”  
means to physically press the Navigation key up  
or down to scroll through the list on the display.  
> (greater than symbol) tells you to select an  
option from a menu or list. For example,  
Menu > Settings” means to:  
1. Press the left softkey to select Menu.  
2. Scroll to the Settings option.  
3. Press the OK key to select Settings.  
User Guide  
7
2
Call Features  
This section describes the basic features  
related to calls.  
Redial a Number  
1. Press the Send key to open your call history.  
2. Highlight a phone number or contact and  
Power Phone Up  
press the Send key.  
To turn your phone on, press the End key and  
wait until the phone display lights up.  
To turn your phone off, press and hold the  
End key until the phone plays a short musical  
sound and turns off.  
Note: To redial the last number called, received,  
or missed, press the Send key twice.  
Answer Phone Calls  
When a call comes in, the phone rings, vibrates,  
or lights up. The phone number of the caller also  
appears if it is not restricted. If the number is  
stored in your contacts list, the contact’s name  
appears. There are several ways you can answer a  
phone call.  
Make Phone Calls  
Make sure you are in an area where a signal can  
be received. Look for the signal strength icon on  
the home screen. The more bars, the stronger the  
signal. If there are no bars, move to where the  
signal strength is better.  
Answer Using Earpiece  
Press the Send key.  
When the phone has been idle for a time, it  
changes to power save mode. Press any key to  
return to normal operating mode.  
Answer Using Speakerphone  
There are several ways you can make a  
phone call.  
Press the Speakerphone key.  
End Phone Calls  
Call Using a Number  
1. Enter a phone number.  
2. Press the Send key.  
Press the End key.  
Volume Control  
Call Using a Contact  
Adjust Volume during a Call  
1. From Find name, highlight a contact.  
Press the Volume key up or down to adjust the  
earpiece volume during a call.  
2. Press the Send key.  
8
Power Phone Up  
Use the Speakerphone  
Your phone has a built-in speakerphone.  
Emergency Services  
Call Emergency Service  
You can call an emergency code even if your  
phone is locked or your account is restricted.  
When you call, your phone enters emergency  
mode. This enables the emergency service  
exclusive access to your phone to call you back, if  
necessary. To make or receive regular calls after  
dialing the code, you must exit this mode.  
To turn on the speakerphone, press the  
Speakerphone key. The speakerphone icon  
appears on the home screen when the  
speakerphone is on.  
To turn off the speakerphone, press the  
Speakerphone key again.  
Note: If you press the Speakerphone key during  
an incoming call, you will answer the call.  
To dial an emergency code:  
Silence an Incoming Call  
1. Enter your 3-digit emergency code.  
2. Press the Send key.  
To silence the phone without answering the  
call, press the Back key or press the Volume  
key up or down.  
Note: Regardless of your 3-digit emergency code  
(911, 111, 999, 000, etc.), your phone operates  
as described above.  
To silence the phone and answer the call,  
press the Back key or press the Volume key  
up or down and then press the Send key.  
Exit Emergency Services  
When you have completed the emergency call:  
1. Select Exit.  
Use Speed Dialing  
Speed dialing allows you to assign a one- or  
two-digit shortcut to a contact. Before you can use  
speed dialing you must save a phone number as a  
contact and assign a speed dial location to it. See  
“Assign Speed Dials to Contacts” on page 29.  
2. Select Exit again to confirm your choice.  
Note: To determine who has access to  
your location, see “Set Location Information” on  
page 25.  
To call a contact that has a speed dial location:  
1. Enter the one- or two-digit speed  
dial location.  
2. Press the Send key.  
User Guide  
9
3
Text Entry  
You can enter letters, numbers, and symbols in  
contacts, text messages, and your banner.  
Enter Letters with Number Keypad  
From the text entry field, select Options >  
Normal alpha to enter letters. You can enter text  
in the following ways:  
Text Entry Modes  
The text entry screen has the following features:  
To enter a letter, press a key once for the first  
letter, twice of the second letter, and so on. If  
your phone is set to Spanish, accented letters  
are available. Wait for the cursor to move right  
and enter the next character. Press the  
# Space to enter a space.  
1. Characters remaining that  
you can type. Allowed  
length of messages can vary  
depending on your service.  
2. Text entry fields.  
To change case mode for a single letter,  
press that key until you see the letter case  
you want. To change the case mode, press  
the * Shift key.  
To enter a number, press and hold a number  
key until the number appears on the screen.  
3. Current capitalization setting.  
4. Current text entry mode.  
Note: The entry mode will default depending on  
the task you are doing. For example, when  
entering a phone number, you’re in a number  
mode. When entering a name for a contact, you’re  
in a letter mode.  
The  
icon indicates you are in Normal alpha  
input mode. Press and hold the * Shift key to  
switch input modes.  
Enter Numbers with Number Keypad  
From the text entry field, select Options >  
Numbers only to enter a number when you press  
a key once.  
Rapid Entry with Number Keypad  
From the text entry field, select Options >  
Rapid entry to check words you are trying to  
spell against a dictionary of common words. You  
can enter text in the following ways:  
The  
icon indicates you are in Numbers only  
input mode. Press and hold the * Shift key to  
switch input modes.  
10  
Text Entry Modes  
To enter words, press a key once. For  
example, to enter the word “any” press the  
2 > 6 > 9 keys. If the word doesn’t match  
what you want, press 0 Next key to look at  
other word matches. When you see the word  
you want, press the # Space key.  
To change case mode, press the * Shift key.  
To enter a number, press and hold a number  
key until the number appears on the screen.  
The  
icon indicates you are in Rapid entry  
input mode. Press and the * Shift input key to  
switch input modes.  
Enter Symbols with Number Keypad  
While entering text in Normal alpha mode, you  
can enter symbols by pressing the 1 key until you  
see the symbol you want. Using this method, you  
have access to the following symbols:  
.
@
?
!
-
,
&
:
]
To access the full set of symbols:  
1. From the text entry field, select Options >  
Add symbol.  
2. Scroll up or down to view the list of symbols.  
3. Press the number key corresponding to the  
symbols to enter it.  
User Guide  
11  
Text Entry Quick Reference  
This table gives instructions for entering letters, numbers, and symbols.  
To..  
Do this..  
Enter a letter  
Enter a number  
Enter a symbol  
Use Normal alpha mode and press a key until you see the letter your want.  
Use Numbers only mode and press a key.  
Use Normal alpha mode and press the 1 key until you see the symbol  
you want.  
Enter a space  
Press the # Space key.  
Erase a character  
Press the Back key.  
Erase all characters  
Move the cursor right or left  
Move the cursor up or down  
Change input mode  
Change case mode  
Capitalize any letter  
Lowercase any letter  
Initial caps  
Press and hold the Back key.  
Scroll left or right.  
Scroll up or down.  
Press and hold the * Shift key.  
Press the * Shift key.  
In Normal alpha mode, press the * Shift key. Choose uppercase.  
In Normal alpha mode, press the * Shift key. Choose lowercase.  
In Normal alpha mode, press the * Shift key. Choose sentence case.  
Press the appropriate left or right softkey.  
Select options on the bottom  
of the screen  
12  
Text Entry Quick Reference  
4
My Stuff  
This section describes how your phone can retrieve and playback media files and other downloads.  
My Stuff Menu  
Select My Stuff from the main menu to access the following functions:  
Level 1 > Level 2 >  
Level 3  
My Stuff  
My ringtones  
My graphics  
My games  
Displays your ringtones and the Get more ringtones option.  
Displays your graphics and the Get more graphics option.  
Displays your games.  
My themes  
Displays your themes.  
Assign a Ringtone  
1. From My ringtones, highlight a ringtone.  
My ringtones  
My ringtones stores your preloaded and  
downloaded ringtones. You can download  
ringtones to your phone from the Virgin Mobile  
Web site at www.virginmobileusa.com or  
directly from your phone using VirginXL.  
Charges apply.  
2. Select Assign and choose how you want to  
assign the ringtone.  
Note: Downloaded ringtones are listed in  
My ringtones and can be assigned to individual  
contacts or groups.  
Download a Ringtone  
My graphics  
Before downloading, make sure you have enough  
money in your account; otherwise you can Top-Up  
your account.  
My graphics stores your preloaded and  
downloaded graphics. You can download  
wallpapers and screensavers to your phone from  
the Virgin Mobile Web site at  
1. From My ringtones, select Get more  
ringtones and search for a ringtone.  
www.virginmobileusa.com or directly from your  
phone using VirginXL. Charges apply.  
2. Follow the prompts to purchase and  
download the selected ringtone.  
User Guide  
13  
Use the Navigation key to move  
the paddle.  
Press the Back key to pause the game.  
Select Resume to restart the game.  
Select Options > Exit to exit the game.  
Download a Graphic  
Before downloading, make sure you have enough  
money in your account; otherwise you can Top-Up  
your account.  
1. From My graphics, select  
Get more graphics and search  
for a graphic.  
My themes  
My themes stores your preloaded Virgin Mobile  
color themes. When you assign a color theme, the  
colors for your background, headers and  
2. Follow the prompts to purchase and  
download the selected graphic.  
Assign a Graphic  
1. From My graphics, browse the Wallpapers,  
highlight bars are changed. You can also find this  
list of color themes in your Display settings.  
Screensavers, or Caller IDs.  
2. Select a graphic from the list.  
3. Select Assign and choose how you want to  
assign the graphic.  
My games  
My games stores your preloaded games.  
Play Brick Attack  
The goal of this game is to eliminate  
bricks arranged in levels. You send a moving  
ball upward using a paddle at the bottom of  
the screen.  
1. Select Brick attack.  
2. You may see a notification, select Yes or No.  
3. Select New to start the game. You have the  
following options:  
14  
My games  
5
My Account  
You can manage your Virgin Mobile account directly  
from your phone. The basic tasks are summarized  
in this chapter. For more information about your  
account, go to www.virginmobileusa.com.  
Note: You cannot register a debit or credit  
card from your phone, and must register  
online first before you can Top-Up with this  
method via the phone.  
Note: You cannot make calls, receive calls, or  
access any other phone functions while you are  
accessing your account information. All incoming  
calls are automatically sent to your voicemail.  
When your balance is low, you can Top-Up your  
Virgin Mobile account from your phone.  
Top-Up with a Top-Up Card  
1. From the main menu, select My Account.  
Check your Account Balance  
You can check your Virgin Mobile account status  
in one of two ways.  
2. Scroll down to the Top-Up link and press  
the OK key.  
3. Enter your Account PIN and select Done.  
From the main screen, scroll up.  
From the main menu, select My Account.  
4. Scroll down to select Login and press the  
OK key.  
Your account information appears. When your  
account is low or empty, you receive a notification  
to Top-Up.  
5. Enter your Top-Up card’s PIN number and  
press the OK key.  
6. Scroll down to select Top-Up Now and  
Note: Additional charges may apply for multiple  
balance checks in one day. Visit  
www.virginmobileusa.com for more details.  
press the OK key.  
7. You are now Topped-Up. Press the End  
key to exit.  
Top-Up your Account  
Top-Up is how you add money to your Virgin  
Mobile account. You can Top-Up your Virgin  
Mobile account right from your phone. First, buy  
a Top-Up card from one of the thousands of  
retailers that carry them or register your debit  
card, credit card, or PayPal account at  
User Guide  
15  
Top-Up with a Debit Card, Credit  
Card, or PayPal Account  
1. From the main menu, select My Account.  
2. Scroll down to the Top-Up link and press  
the OK key.  
3. Enter your Account PIN and select Done.  
4. Scroll down to select Login and press the  
OK key.  
5. Scroll down to select either Credit Card or  
PayPal and press the OK key.  
6. Enter the amount you want to Top-Up and  
press the OK key. You can Top-Up in  
amounts of $20, $30, $50, or $90.  
7. Scroll down to select Top-Up Now and press  
the OK key.  
8. You are now Topped-Up. Press the End  
key to exit.  
Note: You can also Top-Up over the Web at  
For More Information  
For more information about your Virgin Mobile  
account or Virgin Mobile service, visit  
16  
For More Information  
6
Settings  
Settings Menu  
Select Settings from the main menu to access the following functions:  
Level 1 > Level 2 >  
Level 3  
Settings  
Display  
Access these options: Graphics, Main style, Themes, Greeting banner,  
Language, Backlight, Auto-hyphen, Time/Date format, Brightness,  
and Contrast.  
Sounds  
Access these options: Ringtone volume, My ringtones, Business ringtones,  
Personal ringtones, Power on/off sound, Key volume, Key length, TXT tone,  
Smart volume, Minute alert, Earpiece volume, and Speakerphone volume.  
Convenience  
Access these options: Set time/date (with Airplane mode enabled),  
Airplane mode, Keyguard, Fast find, Frequent list, Answer Hold,  
and 1-Touch dialing.  
Call options  
Security  
Access these options: Voice dialing, Auto answer, and Any key.  
Access these options: Lock phone, Change lock code, Special numbers,  
Erase contacts, Erase downloads, and Reset phone.  
Messaging  
Access these options: TXT tone, Reminder, Signature, Edit auto text,  
Save to sent, Auto-erase, and Text entry.  
Network  
Access these options: Privacy alert and Location.  
Accessories  
Access these options: Headset sound, Power backlighting, TTY,  
and Hearing aid.  
Phone info  
Access these option: My phone number, Phone memory, Version info,  
and Icon keys.  
User Guide  
17  
3. Enter your new text (up to 14 characters) or  
Display  
press the # Space key for a blank banner.  
Set Graphics  
4. Select Save.  
My graphics stores your preloaded and  
downloaded graphics. You can download  
wallpapers and screensavers to your phone from  
the Virgin Mobile Web site at  
www.virginmobileusa.com or directly from your  
phone using VirginXL. Charges apply. For more  
information, see “My graphics” on page 13.  
Set Language  
From Language, select a language.  
Backlight  
You can adjust Backlight to maximize brightness  
or maximize battery life.  
Set Backlight Duration  
You can adjust Backlight to maximize brightness  
or maximize battery life.  
Set Main Menu View  
From Main style, select one of the following:  
Grid displays icons of each menu item, with  
its name at the top of the screen.  
From Backlight, select Duration and  
10 seconds, 15 seconds, or 30 seconds to  
turn backlighting on for the set time after your  
last keypress.  
List displays a list of all menu items.  
The next time you view the Menu, your selected  
menu style appears.  
Enable Power Save Mode  
From Backlight, select Pwr save mode and one  
of the following:  
Set Theme  
From My themes, select a color theme for the  
display background.  
On to dim the backlight and conserve power.  
Off to have backlight display at  
normal brightness.  
Set Greeting Banner  
The banner is the personal label for your  
phone, appearing on the home screen above  
the time and date.  
Enable Auto-Hyphenation  
Auto-hyphenation, when enabled, automatically  
inserts hyphens into your phone numbers to be  
consistent with the U.S. dialing plan (or the North  
American Numbering Plan).  
1. From Greeting banner, select Edit.  
2. Press the Back key to clear the  
current banner.  
18  
Display  
From Auto-hyphen, select Enabled to turn on  
auto-hyphenation.  
Set your Business Ringtone  
Use Business ringtones to set the ringtone for  
your business group contacts with a preloaded or  
downloaded ringtone. See “My ringtones” on  
page 13 for more information.  
Set Time and Date Format  
From Time/Date format, select a time and  
date format.  
Set your Personal Ringtone  
Set Brightness  
1. From Brightness, scroll to change the  
Use Personal ringtones to set the ringtone for  
your personal group contacts with a preloaded or  
downloaded ringtone. See “My ringtones” on  
page 13 for more information.  
brightness level.  
2. Select Save.  
Set Contrast  
1. From Contrast, scroll to change the  
Set Power On/Off Sounds  
From Power on/off sound, select Enabled to  
have your phone play the sound when turned on.  
contrast level.  
2. Select Save.  
Set Key Volume  
1. From Key volume, scroll right or left to set  
Sounds  
the keypad volume.  
Your phone has several settings that control the  
sound. You can select from a variety of ringers  
and adjust the volume.  
2. Select Save.  
Set Key Length  
From Key length, select one of the following to  
Set Ringtone Volume  
control your keypad tone duration:  
1. From Ringtone volume, scroll right or left  
to set the ringer volume.  
Normal sets the keypad tones to  
normal length.  
Long sets the keypad tones to long length.  
2. Select Save.  
Set your Ringtone  
Set your TXT Tone  
Use My ringtones to set your ringtone with a  
preloaded or downloaded ringtone. See “My  
ringtones” on page 13 for more information.  
Use TXT tone to set your text message ringtone  
with a preloaded or downloaded ringtone. See  
“My ringtones” on page 13 for more information.  
User Guide  
19  
1. From Set time/date, do the following to  
Enable Smart Volume  
change the date:  
From Sounds, select Smart volume > Enabled  
to automatically adjust the volume during a call,  
based on surrounding noise levels.  
Scroll left or right to move between the  
month, day, and year fields.  
Scroll up or down to change the month,  
day, and year.  
Enable Minute Alert  
From Minute alert, select Enabled. Your phone  
alerts you with a short beep ten seconds before  
each minute passes during a call.  
2. Press the OK key to save the date.  
3. Do the following to change the time:  
Scroll left or right to move between the  
hour, minute, and AM/PM fields.  
Scroll up or down to change the hour,  
minute, and AM/PM.  
Set Earpiece Volume  
1. From Sounds, select Earpiece volume.  
2. Scroll right or left to set the earpiece volume.  
3. Press the OK key to save.  
4. Press the OK key to save the time.  
5. Select Done.  
Set Speakerphone Volume  
1. From Sounds, select  
Enable Airplane Mode  
While in an airplane, it is normally required that  
you turn off your mobile phone because it emits  
RF signals that interfere with air traffic control. In  
airplane mode, however, your phone does not  
emit RF signals. You cannot make or receive calls,  
send text messages, or use the Browser, but you  
can play games, use the Scheduler, set the clock,  
and make emergency calls to designated  
emergency numbers. Please check with  
Speakerphone volume.  
2. Scroll right or left to set the  
speakerphone volume.  
3. Press the OK key to save.  
Convenience  
Use these settings to make your phone  
more convenient to use.  
uniformed personnel before operating your  
phone in Airplane mode.  
Set Date and Time  
In Airplane mode, you can set the time  
and date manually.  
From Airplane mode, select Enabled > OK to  
activate airplane mode.  
Note: You can only access Set time/date  
with Airplane mode enabled.  
With airplane mode enabled, you can also set  
the time and date manually.  
20  
Convenience  
2. From the home screen, press the keys  
corresponding to the letters of the name you  
want to find. A matching contact or speed  
dial entry appears.  
Keyguard  
Enable Keyguard  
Use Keyguard to lock the keypad immediately or  
to automatically lock the keypad after a period of  
inactivity to prevent accidental key presses.  
3. Scroll to your desired contact and press the  
Send key to call the number.  
From Keyguard, select one of the following:  
Enable Frequent List  
to immediately lock the keypad.  
to lock the keypad after 30 seconds  
of inactivity.  
From Frequent list, select Enabled. With  
Frequent list enabled, the last 15 of your most  
frequently called contacts appear at the beginning  
of your contacts list. Scroll past the double line to  
view the entire contacts list.  
to lock the keypad after 1 minute of inactivity.  
to lock the keypad after 5 minutes of inactivity.  
Note: You can also activate Keyguard by pressing  
and holding the * Shift key.  
Answer Hold  
Note: In a voice call or an active data call, user  
cannot change the keyguard menu setting. User  
will be prompted with "Feature can not be used  
during a call". Only in dormant data session or  
idle mode can the user make any changes to the  
keyguard setting.  
Enable Answer Hold  
Use Answer Hold to place incoming calls on hold  
until you are ready to answer them.  
1. From Answer Hold, select Enabled.  
If you have not recorded a hold message, you  
need to record one, such as “Please hold. I’ll  
answer in a minute.”  
Unlock Keyguard  
From the home screen, select Unlock and press  
the * Shift key to unlock the keypad.  
2. Record the message twice, as prompted.  
3. Select Save or Options and one of  
Call Contact using Fast Find  
the following:  
Play to replay your message.  
Re-record to record your message again.  
Exit to exit.  
1. From Fast find, select Enabled to turn  
on fast find.  
The next time a call comes in, you can place  
it on hold.  
User Guide  
21  
Note: To use 1-Touch dialing, you must enable  
1-Touch dialing on your phone and have a speed  
dial location assigned to a contact.  
Place a Call on Hold  
You can place a call on hold with  
Answer Hold enabled.  
From 1-Touch dialing, select Enabled to  
turn on 1-touch dialing.  
Note: If you are already on a call and you receive  
another call, you cannot place the incoming call  
on hold. With no call waiting enabled, the call  
goes to Voicemail.  
Call options  
Voice dialing  
Use the following features to customize the  
voice commands.  
When a call comes in, do the following:  
1. Select Options > Answer Hold to place  
the caller on hold with your recorded  
hold message.  
Enable Automatic Add  
2. Select Answer to speak to the caller on hold  
From Automatic add, select Enabled to  
automatically add a contact to your voice dial list  
when you create a new contact.  
or End Call to hang up without speaking.  
Change Hold Call Message  
1. From Answer Hold, select Re-record msg.  
2. Record the message twice, as prompted.  
Set Expert Mode  
Use Expert mode to speak a command after  
you hear a tone instead of following the  
initial voice prompts.  
3. Select Save to save the message or Options  
and one of the following:  
Play to replay your message.  
Re-record to record your  
message again.  
From Expert mode, select one of the following:  
Normal sets the phone to default  
voice prompts.  
Exit to exit.  
Expert sets the phone to sound tones instead  
of voice prompts.  
Use 1-Touch Dialing  
The 1-Touch Dialing feature is the fastest way to  
call a speed dial location. To call a contact with  
speed dial, press and hold the speed dialing  
location. If it is a two-digit location, press the first  
digit briefly, then press and hold the second digit.  
Set Display Results  
You can set the phone to display up to three voice  
recognition contacts when calling or searching  
for a contact with voice commands. From Display  
results, select Single best or Three best.  
22  
Call options  
1. From Voice training, read the message and  
Set Digit Lengths  
You can set the number of digits used for a phone  
number in your voice dial list.  
select OK > Train numbers > OK.  
2. Follow the prompts for each number until  
training is complete.  
From Digit lengths, select one of the  
Note: You must read the numbers digit by digit  
following options:  
for voice training to work.  
North american recognizes only 7, 10, and  
1 + 10 digits in a phone number.  
Permit all allows 4-14 digits in a  
phone number.  
Enable Auto-Answer  
From Auto answer, select After 5 seconds. The  
phone automatically answers after five seconds  
with a headset attached.  
Enable Voice Answer  
You can set your phone to answer a call with your  
voice when using a hands-free accessory.  
Enable Any Key  
From Any key, select one of the following:  
1. From Auto answer, select Disabled.  
Any key mute to silence calls when  
you press any key except for the Send  
or Speakerphone key.  
2. From Ringer mode, select Normal sounds.  
3. From Headset sound, select  
Out of headset.  
Any key answer to answer calls when you  
press any key except for the End, Back, or  
Navigation key.  
4. From Voice answer, select With accessory.  
Enable Voice Wake-up  
From Headset sound, select Out of headset.  
From Voice wake-up, select With accessory  
to activate voice dialling.  
Security  
This section describes the security features on  
your phone. You can adjust these features to  
prevent access to your personal information. All  
security features are shielded by a four-digit lock  
code (typically 0000 or the last 4 digits of your  
phone number).  
Note: You must use a headset or hands-free kit  
and connect the AC adapter to the phone and the  
wall outlet for voice wake-up to work.  
Use Voice Training  
If your phone has trouble recognizing your voice,  
you can train your phone to recognize specifically  
your voice for numbers.  
User Guide  
23  
Lock phone  
Assign Special Numbers  
Use Special numbers to specify three  
personal phone numbers you can call with  
your phone locked.  
Set Lock Phone  
With your phone locked, you can call only  
emergency numbers or your service provider’s  
customer service number. You can still receive  
incoming calls.  
1. From Security, enter your four-digit  
lock code.  
2. Select Special numbers.  
1. From Security, enter your four-digit  
3. Select an Unassigned slot.  
4. Enter the number and select Done.  
lock code.  
2. Select Lock phone > OK and one of  
the following:  
For privacy purposes, you can view these  
numbers only when entering them for the  
first time.  
Never leaves the phone always unlocked.  
On power up locks the phone every time  
you turn it on.  
To make a call to an ICE number from a locked  
phone, you must dial the number (including area  
code) exactly as stored in Special numbers.  
Now locks the phone immediately.  
Unlock the Phone  
Erase All Contacts  
1. From Security, enter your four-digit  
1. From the home screen, select Unlock.  
2. Enter your four-digit lock code.  
lock code.  
Change Lock Code  
Change your lock code from the default.  
2. Select Erase contacts > Yes > Yes to erase  
all entries from your contacts list.  
1. From Security, enter your four-digit  
Note: You cannot recover deleted information.  
lock code.  
Erase All Downloads  
1. From Security, enter your four-digit  
2. Select Change lock code > Yes.  
3. Enter a new four-digit code.  
4. Re-enter your new lock code.  
lock code.  
2. Select Erase downloads > Yes > Yes to  
erase all your downloaded (excluding the  
preloaded) content.  
Note: You cannot recover deleted information.  
24  
Security  
Location on shares your position  
information, in addition to  
emergency services.  
Reset your Phone Settings  
1. From Security, enter your four-digit  
lock code.  
2. Select Reset phone > Yes to reset your  
phone settings to the factory default,  
deleting all your custom settings.  
Accessories  
Set Headset Sounds  
Note: You cannot recover deleted information.  
With a headset attached to your phone, you  
can play the ringer through the headset or  
phone speaker.  
Messaging  
Use Messaging to set up the settings affecting all  
messages. See “Message Settings” on page 38 for  
more information.  
From Headset sound, select Out of phone  
(ringing from the phone speaker) or Out of  
headset (ringing from the headset).  
Enable Power backlighting  
Network  
From Power backlighting, select Always on have  
the backlight always on whenever the phone  
detects external power.  
Enable Privacy Alert  
From Privacy alert, select Enabled to set your  
phone to alert you when enhanced digital CDMA  
privacy is lost or regained.  
Charge time may increase, preventing the phone  
from reaching its complete charge level.  
Set Location Information  
Connect to TTY Device  
Use Location to share your location information  
with network services other than emergency  
services (for example, 911, 111, 999 and 000) in  
serviced areas. This feature works only when your  
phone is in digital mode. You do have the option  
of turning off the locator to emergency services.  
You can connect the phone to a teletype (TTY)  
device for the hearing impaired. (TTY device  
sold separately.)  
Note: Enable TTY only when using the phone with  
a TTY device.  
1. Connect the TTY device to your phone.  
From Location, select one of the following:  
2. From TTY, select OK to clear  
911 only (default) shares your position  
information only with emergency services  
when you call your 3-digit emergency code.  
the notification.  
User Guide  
25  
3. Select one of the following:  
View Phone Icons  
Select Icon keys to view the icons used in  
your phone.  
TTY off disables TTY.  
TTY on enables TTY devices.  
TTY on + talk enables TTY devices and  
voice carry over.  
TTY on + hear enables TTY devices and  
hearing carry over.  
Note: You can also enter ##889 with your keypad  
and select TTY to enable TTY.  
Connect to Hearing Aid Device  
With a T-coil hearing aid device (sold  
separately) connected, you can enable  
the hearing aid feature.  
1. Connect the T-coil hearing aid device to  
your phone.  
2. From Hearing aid, select OK > Enabled.  
Phone info  
View Phone Number  
Select My phone number to view your phone’s  
phone number, MSID, and serial number.  
Check your Phone Memory  
Select Phone memory to check the memory  
usage of your phone.  
View Version Information  
Select Version info to check your phone’s  
software and hardware information.  
26  
Phone info  
7
Contacts  
Use your phone’s contacts list to store information about a person or company.  
Contacts Menu  
Select Contacts from the main menu to access the following functions:  
Level 1 >  
Contacts  
Level 2 >  
Level 3  
Find name  
Access your existing contacts list.  
Add a new entry to your contacts list.  
View your groups of contacts.  
View your contacts assigned with speed dials.  
View your contacts assigned with voice tags.  
View your phone number.  
Add new  
Groups  
Speed dial list  
Voice dial list  
My phone number  
View Contact Details  
1. From Find name, select a contact.  
Access Contacts  
Access Contacts List  
1. From Find name, enter the first letter of your  
desired contact and scroll through to  
highlight it.  
2. At the contact details screen, select a  
number, address or note.  
3. Select the detail you want to view. For  
example, to view a phone number,  
select View number.  
2. Do one of the following:  
Press the Send key to call the contact.  
Press the OK key to view the  
Use Frequent List  
contact’s details.  
With Frequent list enabled, you can view 15  
of your most frequently called contacts. See  
“Enable Frequent List” on page 21.  
Select New to create a new contact.  
Select Options to access more functions.  
User Guide  
27  
Use Fast Find  
Add a Code or Extension  
With Fast find enabled, you can press one or two  
keys to view close matches of the contact. See  
“Call Contact using Fast Find” on page 21.  
When saving the phone number of an  
automated service, you may include a  
pause for dialing an extension.  
1. From the home screen, enter a  
Add Contacts  
phone number.  
2. Select Options and a type of pause:  
Add Contacts from Home Screen  
1. From the home screen, enter a phone  
Time pause causes the phone to stop  
dialing for two seconds.  
number to save (include the area code).  
Hard pause causes the phone to  
wait until you select Release while  
making the call.  
2. Select Save > Save new contact.  
3. Enter a name for the contact.  
4. Enter additional phone numbers, email  
addresses, and other contact details.  
(Scroll up or down to move through the  
contact fields.)  
3. Enter the remaining numbers and  
select Save > Save new contact.  
4. Complete the contact information  
and select Save.  
5. When done, select Save.  
Use Contacts  
Add Contacts from Contacts Menu  
1. From Add new, enter a name for the contact.  
Call Contacts  
1. From Find name, select a contact.  
Scroll down to the next field when done.  
2. Enter a primary number for the contact.  
2. At the contact details screen, select  
3. Enter additional phone numbers, email  
addresses, and other contact details.  
(Scroll up or down to move through  
the contact fields.)  
a number.  
3. Select Call.  
Send a Text Message to Contacts  
4. When done, select Save.  
1. From Find name, select a contact.  
2. At the contact details screen, select a  
number or email address.  
28  
Add Contacts  
3. Select Send text msg.  
Assign Message Tones to Contacts  
4. Complete your text message and select Send.  
1. From Find name, select a contact.  
2. At the contact details screen, select the  
Customize Contacts  
contact name.  
3. Select Options > TXT tone to assign a tone.  
Edit Contact Details  
1. From Find name, select a contact.  
(Scroll to select a tone.)  
2. At the contact details screen, select Edit.  
Assign Pictures to Contacts  
3. Enter additional phone numbers, email  
addresses, and other contact details.  
(Scroll up or down to move through the  
contact fields.)  
1. From Find name, select a contact.  
2. At the contact details screen, select the  
contact name.  
3. Select Options > Picture and select  
4. When done, select Save.  
a picture.  
Assign Number Types  
1. From Find name, select a contact.  
Add a Prefix to Phone Numbers  
Use Prepend to add a prefix, such as an area  
code, to a phone number:  
2. At the contact details screen, select Edit.  
3. Press down twice to scroll to the number  
1. From Find name, select a contact.  
type dropdown and press the OK key.  
2. At the contact details screen, select  
4. Select a number type. The appropriate  
icon appears next to the number in your  
contacts list.  
a number.  
3. Select Options > Prepend to enter the  
prefix at the beginning of the number.  
5. Select Save.  
4. Select Save.  
Assign Ringtones to Contacts  
1. From Find name, select a contact.  
Assign Speed Dials to Contacts  
1. From Find name, select a contact.  
2. At the contact details screen, select the  
2. At the contact details screen, select  
contact name.  
a number.  
3. Select Options > Ringtone to assign a  
ringtone. (Scroll to select a ringtone.)  
User Guide  
29  
3. Select Options > Add speed dial.  
Erase Contacts  
4. Select a location from the list to assign the  
Erase Contact Details  
speed dial number.  
1. From Find name, select a contact.  
Change Primary Numbers  
2. At the contact details screen, select a  
When a contact has more than one number, the  
first number becomes the primary number by  
default. To change the contact’s primary number:  
number, address or note.  
3. Select your desired erase option and Yes. For  
example, to erase an email address, select  
Options > Erase address > Yes.  
1. From Find name, select a contact.  
2. At the contact details screen, select  
Erase an Entire Contact  
a number.  
1. From Find name, select a contact.  
3. Select Options > Primary number > Yes.  
2. At the contact details screen, select the  
Add Contacts to Groups  
contact name.  
1. From Find name, select a contact.  
3. Select Options > Erase contact > Yes to  
erase the entire contact.  
2. At the contact details screen, select a number  
or email address.  
Contact Groups  
3. Select Options > Add to group.  
You can assign your contacts to groups. Your  
phone comes with default groups. You can also  
create your own groups.  
4. Select groups from the list provided. A  
checkmark appears next to each selection.  
You can also remove a checkmark.  
5. When finished, select Done.  
View Groups  
1. Select Groups to view your preloaded  
groups, followed by the custom groups you  
have created.  
Visit Web Addresses  
1. From Find name, select a contact.  
2. At the contact details screen, select a  
2. Highlight a group and do one of  
Web address.  
the following:  
3. Select Options > Launch web.  
Press the OK key to view the  
group details.  
30  
Erase Contacts  
Select New to create a new group.  
Select Options to access more functions.  
Assign Ringers to Groups  
1. From Groups, select a group.  
2. At the group details screen, scroll to the  
Create a New Group  
1. From Groups, select New.  
group name.  
3. Select Options > Ringtone >  
Assign ringtone and a ringer from  
the list. (Scroll to play the ringers.)  
2. Enter a name for the group and select Next.  
3. Select contacts from the list provided. A  
checkmark appears next to each selection.  
You can also remove checkmarks.  
Assign Message Tones to Groups  
4. When finished, select Done.  
1. From Groups, select a group.  
Your new group appears the next time you view  
your groups list.  
2. At the group details screen, scroll to  
the group name.  
3. Select Options > TXT tone >  
Assign TXT tone and a ringer from  
the list. (Scroll to play the ringers.)  
Send Text Messages to Groups  
1. From Groups, highlight a group.  
2. Select Options > Send text msg.  
3. Complete your text message and select Send.  
Assign Pictures to Groups  
1. From Groups, highlight a group.  
Add or Remove Contacts  
from Groups  
2. At the group details screen, scroll to  
the group name.  
1. From Groups, highlight a group.  
3. Select Options > Picture > Assign picture  
and assign a picture.  
2. Select Options > Edit.  
3. If you are modifying a group you created,  
Erase a Group  
1. From Groups, highlight a group.  
select Next. Otherwise, go to the next step.  
4. Select contacts from the list provided. A  
checkmark appears next to each contact in  
the group. Press the OK key to add or  
remove checkmarks.  
2. Select Options > Erase > Yes.  
5. When finished, select Done.  
User Guide  
31  
Speed Dial List  
View Phone Number  
Select My phone number to view your phone’s  
Assign Speed Dial Numbers  
1. From Speed dial list, highlight an  
phone number.  
unassigned number (marked as empty).  
2. Select Assign.  
3. At the contacts list, select a contact.  
4. At the contact details screen, select a  
phone number.  
Clear Speed Dial Numbers  
1. From Speed dial list, highlight an  
assigned number.  
2. Select Erase > Yes.  
Voice Dial List  
Enable Voice Dial Tags  
Your phone creates a voice dial tag for each  
contact that has a name field which is not blank  
or a name that is more than five syllables. You can  
enable or disable the voice dial tags associated  
with your contacts.  
1. From Voice dial list, press the OK key to  
add or remove checkmarks. A checkmark  
appears next to each enabled voice  
dial. (Scroll through the list to play  
the voice dial tags.)  
2. When done, select Save.  
32  
Speed Dial List  
8
VirginXL  
Access VirginXL  
With VirginXL, you can access music,  
entertainment, and information services from  
your phone. Download games, ringtones,  
wallpapers, screen savers, and other content; surf  
the web; and more. Check Virgin Mobile’s Web  
site at www.virginmobileusa.com for availability  
and pricing, or check directly from your phone  
through the VirginXL menu. Charges apply.  
To launch VirginXL, scroll left from the main  
screen or select VirginXL from the main menu.  
Note: You cannot make calls, receive calls, or  
access any other phone functions during a  
VirginXL session. All incoming calls are  
automatically sent to your voicemail.  
Navigate VirginXL  
1. Scroll through the available items and  
highlight the one you want.  
2. Press the OK key to select a VirginXL menu  
item or options.  
A scroll bar on the right side of the screen  
indicates that there is more text. Scroll down to go  
to the next screen of text. Press the Back key to  
move back one screen.  
End a VirginXL Session  
Press the End key from within VirginXL.  
User Guide  
33  
9
Messaging  
Use Messaging to send, receive, and erase messages from your phone.  
Messaging Menu  
Select Messaging from the main menu to access the following functions:  
Level 1 > Level 2 >  
Level 3  
Messaging Send text msg  
Compose a text message.  
Inbox  
Shows a list of received text and multimedia messages.  
Shows how many alerts are waiting.  
Virgin Alerts  
Voicemail  
Sent  
Shows how many voicemails are waiting.  
Shows a list of messages you have successfully sent.  
Shows a list of messages you have sent, but are pending or failed.  
Shows a list of messages you have saved.  
Outbox  
Saved  
Drafts  
Shows a list of messages that have been started, but saved to be completed at a  
later time.  
Msg settings  
Erase msg  
Access these options: TXT tone, Reminder, Signature, Edit auto text,  
Save to sent, Auto-erase, and Text entry.  
Access these options: Inbox, Outbox, Sent, Saved, Drafts, and All.  
34  
Messaging Menu  
Add Recipients from Contacts  
Send Messages  
1. At the compose message screen, select  
Options > Contacts when entering a phone  
number or email address.  
Create a Text Message  
You can send and receive text messages with most  
mobile phones and email addresses.  
2. Select a contact from the contacts list.  
3. Select a number or address.  
4. Complete your message.  
1. From Send text msg, enter a recipient’s  
phone number or email address. (Select  
Options to access contacts, groups or  
recently used addresses. Scroll down to  
move to the next field when done.)  
Add Recipients from Recent List  
1. At the compose message screen, select  
Options > Recent list when entering a  
phone number or email address.  
You can send a single message to up to ten  
recipients at once. Use a comma or space to  
separate each address.  
2. Select a number or address.  
2. Enter the message. (Select Options to access  
3. Complete your message.  
more features.)  
Add Recipients from Recent Calls  
3. When done, select Send.  
1. At the compose message screen, select  
Options > Recent calls when entering a  
phone number or email address.  
Receive Calls while  
Creating Messages  
2. Select a number.  
If you receive a call while creating a message a  
notification appears. Do one of the following:  
3. Complete your message.  
Select Ignore to ignore the call and return to  
the message screen.  
Send to Groups  
1. At the compose message screen, select  
Options > Groups when entering a phone  
number or email address.  
Press the Send key to answer the call and  
your phone automatically saves the message  
to Drafts.  
2. Select a group.  
Enter Message Recipients  
3. Complete your message.  
The following describes how to add recipients  
to your messages.  
User Guide  
35  
Save Recipients as Contacts  
Use Preset Text  
Add Preset Text  
1. At the compose message screen, select  
Options > Insert auto text when  
entering the text.  
1. At the compose message screen, select  
Options > Save address when entering a  
phone number or email address.  
2. Select a number or address.  
3. Select Options > Save new contact  
(to create a new contact) or Options >  
Add to Contact (to add the number or  
address to an existing contact).  
2. Select a preset text entry.  
3. Complete your message.  
Save Messages as Preset Text  
1. At the compose message screen, select  
Options > Save auto text when entering the  
text to use it later as preset text.  
Add Recipients from Message Text  
1. At the compose message screen, select  
Options > Add address when entering the  
text to add more recipients.  
2. Complete your message.  
2. Enter a number or address to add.  
Save Received Messages as Preset Text  
3. Complete your message.  
When viewing a received message, select  
Options > Save auto text to use it later  
as preset text.  
Save Messages to Drafts  
At the compose message screen, select Options >  
Save message when entering the text. Your phone  
saves the message to Drafts for you to complete at  
a later time.  
Manage Received Messages  
Reply to Text Messages  
When receiving a message, your phone displays a  
notification and the message icon appears at the  
top of your screen. The message icon flashes with  
an urgent message alert if the message is urgent.  
Complete Messages in Drafts  
From Drafts, highlight your desired message.  
Select Edit.  
Complete your message.  
1. When a message notification appears, select  
Inbox (to view the message) or Ignore (to  
clear the notification).  
An icon appears at the top of your screen  
when you have an unread message.  
36  
Manage Received Messages  
2. From Inbox, highlight a message and select  
View > Reply (to compose your message)  
or Options (to access more features).  
Go to Web Addresses in Messages  
When viewing a received message, select  
Options > Launch browser to go to a  
web address included in the message.  
3. Complete your message and select Send.  
Forward Messages  
1. When viewing a received message, select  
Use Voicemail  
Set Up your Voicemail  
Options > Forward.  
Before your phone can receive voicemail  
messages, you must set up a 4-10 digit passcode  
and record a personal voicemail greeting.  
2. Enter a number or address.  
3. Complete your message and select Send.  
Reply with a Copy of the Message  
1. When viewing a received message, select  
When you have set up your voicemail, all  
unanswered calls to your phone are automatically  
transferred to voicemail, even if your phone is in  
use or turned off.  
Options > Reply with copy.  
The original message appears in your  
reply message.  
1. Press and hold the 1 key.  
2. Follow the system prompts to create a  
2. Complete your message and select Send.  
password and record a greeting.  
Call a Number in a Message  
When viewing a received message, select Options >  
Check your Voicemail  
When you receive a voicemail message, a  
notification with a voicemail message icon  
appears at the top of your screen.  
Call to call a valid number in the message.  
Save Received Messages  
When viewing a received message, select  
Options > Save message to save it to Saved.  
At the voicemail notification, select Call to call  
your voicemail number and follow the system  
prompts to retrieve the message.  
Select Ignore to clear the notification without  
checking messages. The notification icon  
remains on top of the screen until you listen to  
the message.  
Lock Messages  
When viewing a received message, select  
Options > Lock msg to protect it from  
accidental deletion. To unlock the message,  
select Options > Unlock msg.  
User Guide  
37  
When only the voicemail message icon  
appears on top of the screen, select  
Voicemail and follow the system prompts  
to retrieve the message.  
Unable to Send Messages  
You may not be able to send or receive messages  
if your phone’s memory is nearly full, or if digital  
service is not available at the time. To free up  
memory, erase old messages. See “Erase  
Messages” on page 39.  
Manage Sent Messages  
Check Message Status in Sent Folder  
Use the following symbols to check the Sent folder  
for the status of messages successfully sent.  
Manage Virgin Alerts  
1. From Virgin Alerts, select an alert.  
2. Select View to view the alert.  
The scheduled message will be sent at the  
scheduled time. You cannot cancel delivery  
of the message.  
Message Settings  
The following message settings affect all messages  
unless you change them for individual messages.  
The message was sent. You cannot cancel  
delivery of the message.  
Set your TXT Tone  
The message has been received.  
Use TXT tone to set your text message ringtone  
with a preloaded or downloaded ringtone. See  
“My ringtones” on page 13 for more information.  
The message has been sent to more than  
one recipient.  
Set your Reminder  
Check Message Status in Outbox  
From Reminder, select On to enable a reminder  
beep to sound every five minutes until you read  
the new message.  
Use the following symbols to check your Outbox  
for the status of messages sent but still in process.  
The message is pending and will be sent  
when possible. You can cancel delivery of  
the message.  
Set your Signature  
You can create a signature to appear at the end of  
all outgoing messages.  
The message cannot be sent because  
service is not available. An alert appears on  
your phone if the message cannot be sent.  
1. From Signature, enter your signature.  
38  
Manage Sent Messages  
2. Select OK to save the signature.  
Enable Auto-Erase  
Note: The signature counts towards the character  
limit of your message.  
Use Auto-erase to set your phone to erase  
messages automatically when it needs memory for  
incoming messages.  
Edit Preset Messages  
From Auto-erase, select one of the following:  
Your phone comes with preset messages, such as  
“Please call me,” which you can insert into the  
body of a text message. You can edit or create up  
to 40 preset messages.  
Disabled erases no messages.  
Inbox msgs erases old messages in Inbox  
when memory is needed.  
Sent msgs erases old messages in Sent when  
memory is needed.  
Both erases old messages in both Inbox and  
Sent when memory is needed.  
1. From Edit auto text, do one of the following:  
Scroll to a preset message and  
select Edit.  
Select New msg to create a new  
preset message.  
Set Default Text Entry Mode  
2. Enter or edit the text.  
You can change the default text entry mode when  
creating a text message. This setting applies only  
to the Message field, not the Send To field.  
3. Select Save.  
Note: You can also save messages you have  
From Text entry, select Normal alpha (to enter  
text letter by letter) or Rapid mode (to enter text  
with word recognition).  
written or received as preset messages.  
Enable Save to Sent  
From Save to sent, select Auto (to  
automatically save outgoing messages to the  
Sent folder), Off (to disable automatic saving  
of outgoing messages to the Sent folder), or  
User confirmation (to choose whether to save  
them when sending them).  
Erase Messages  
Erasing old messages frees up memory in your  
phone. You can erase messages as you send or  
read them, erase them one at a time, or erase  
them all at once.  
User Guide  
39  
Erase a Single Message  
When viewing a received message, select  
Options > Erase > Yes.  
Note: You can erase a scheduled message, but  
cannot cancel its delivery.  
Erase Messages from a Folder  
From Erase msg, select a folder to erase  
messages from. For example, to erase received  
messages, select Inbox > Yes.  
Note: You cannot recover deleted information.  
Erase All Messages  
From Erase msg, select All > Yes to erase  
all messages from all folders, except for  
voicemail messages.  
Note: You cannot recover deleted information.  
40  
Erase Messages  
10 Tools  
Tools Menu  
Select Tools from the main menu to access the following functions:  
Level 1 > Level 2 >  
Level 3  
Tools  
Voice memo  
Calendar  
Access these options: Record new and Recorded memos.  
Access these options: Add new event, View month, View day, Go to date,  
View all events, and Settings.  
Alarm clock  
Tip calculator  
Calculator  
World clock  
Timer  
Set an alarm.  
Calculate a tip.  
Perform basic calculations.  
View times from different time zones.  
Set a countdown timer.  
Use a stopwatch timer.  
Use the memo pad.  
Stopwatch  
Memopad  
If you receive an incoming call while recording a  
memo, the memo is saved and the incoming call  
screen appears.  
Voice memo  
Use Voice memo to record and play back  
audio memos.  
Play Voice Memos  
1. From Recorded memos, highlight a memo.  
Record Voice Memos  
1. From Voice memo, select Record new.  
2. Select Play to play the memo or Options to  
2. Record your voice memo and select  
access more features.  
Stop when done.  
3. Select Save.  
User Guide  
41  
Scroll up or down to change hour  
and minute.  
Calendar  
Use Calendar to schedule events and set  
Press the OK key to save and move to the  
next field.  
reminder alerts.  
Create an Event  
6. Press the OK key to select a priority from  
1. From Add new event, enter a name. Scroll  
the list.  
down to move to the next field when done.  
7. Press the OK key to select a reminder from  
2. Press the OK key to select an event type  
the list.  
from the list.  
8. Press the OK key to select a reminder sound  
3. Press the OK key to change the date,  
from the list.  
if needed.  
9. Press the OK key to select During event to  
enable silent mode or Off to have normal  
sounds.  
Scroll left or right to move between  
month, day, and year fields.  
Scroll up or down to change month, day,  
and year.  
10. Press the OK key to select a recurring event  
from the list, if needed.  
Press the OK key to save and move to the  
next field.  
11. Select Save.  
View Events  
4. Press the OK key to change the time,  
if needed.  
View Events by Month  
1. From View month, scroll through the month  
Scroll left or right to move between hour,  
minute, and AM/PM fields.  
Scroll up or down to change hour,  
minute, and AM/PM.  
view. (Days with events are highlighted.)  
2. Press the OK key to select a date.  
3. Do one of the following:  
Press the OK key to save and move to  
the next field.  
Scroll left or right to move to  
another date.  
5. Press the OK key to change the duration,  
Select an event.  
Scroll to a time and select Add new to  
create a new event.  
if needed.  
Scroll left or right to move between hour  
and minute fields.  
Select Options to access more features.  
42  
Calendar  
View Events by Date  
Sort Events by Priority  
From View day, do one of the following:  
From View all events, select Options >  
Sort by priority to sort events by their  
assigned priority.  
Scroll left or right to move to another date.  
Select an event.  
Scroll to a time and select Add new to create a  
new event.  
Modify Events  
Edit an Event  
Select Options to access more features.  
1. From View day, select an event.  
Go to a Specific Date  
2. At the event details screen, select  
1. From Go to date, scroll left or right to move  
between month, day, and year fields. Scroll  
up or down to change month, day, or year.  
Options > Edit.  
3. Modify the event and select Save.  
2. Press the OK key to select the date.  
Send an Event  
1. From View day, select an event.  
View Events by List  
2. At the event details screen, select  
Options > Send to attach the file to a  
multimedia message.  
From View all events, select an event from the list  
or Options to access more features.  
Return to the Current Date  
From View day, select Options > Go to today to  
return to the current date.  
3. Complete the appropriate task.  
Copy an Event  
1. From View day, select an event.  
Sort Events by Time  
From View all events, select Options >  
Sort by time to sort events by time.  
2. At the event details screen, select  
Options > Copy.  
3. Enter a new name for the event.  
Sort Events by Type  
4. Complete the event and select Save.  
From View all events, select Options >  
Sort by type to sort events by their assigned type.  
User Guide  
43  
Scroll up or down to change hour,  
minute, and AM/PM.  
Erase Events  
Erase an Event  
1. From View day, select an event.  
3. Select Save when done.  
Erase Events Automatically  
1. From Settings, select Auto erase.  
2. At the event details screen, select Options >  
Erase > Yes.  
2. Select an option from the list to set when to  
Erase the Current Day’s Events  
automatically erase your past events.  
From View day, select Options >  
Erase today’s events > Yes to erase all  
events on that day.  
Set Event Priority  
1. From Settings, select Priority.  
2. Select an option to set every event you create  
Erase All Events  
with this priority type.  
From View all events, select Options >  
Erase all events > Yes to erase all events  
from the phone.  
Set Event Reminder  
1. From Settings, select Reminder.  
Note: You cannot recover deleted information.  
2. Select an option to set every event you create  
with this reminder setting.  
Erase All Past Events  
From View all events, select Options >  
Erase all past events > Yes to erase all past  
events from the phone.  
Set Event Reminder Alert  
1. From Settings, select Reminder sound.  
2. Select an option to set every event you  
create with this reminder alert. (Scroll to  
listen to sounds.)  
Note: You cannot recover deleted information.  
Scheduler Settings  
Set Event Silent Mode  
1. From Settings, select Silent mode.  
Set Scheduler Hours  
1. From Settings, select Calendar hours.  
2. Modify the start and end times.  
2. Select an option to set every event you create  
with this silent mode.  
Scroll left or right to move between hour,  
minute, and AM/PM fields.  
44  
Calendar  
2. Choose a time. (A notification shows the  
Alarm Clock  
quick alarm is on.)  
You can set up to four alerts with your phone’s  
three alarm clocks and one quick alarm.  
When the quick alarm rings, select Off to turn off  
the alarm, or Reset to set the quick alarm again.  
Note: The alert occurs only if the phone is on.  
Use Tip Calculator  
Set an Alarm  
1. From Alarm clock, scroll to one of the  
1. From Tip calculator, enter the amount of  
your bill and select Next.  
alarms and select Set.  
2. Scroll to select the percentage you  
want to tip.  
2. Press the OK key to change the time,  
if needed.  
Step Result: The total bill with tip is  
displayed. If you are finished, select Done.  
Otherwise, go on to the next step.  
Scroll left or right to move between hour,  
minute and AM/PM fields.  
Scroll up or down to change hour,  
minute and AM/PM.  
3. Select Split and enter the number of  
people sharing the bill (or enter 1 if  
paying the entire bill).  
Press the OK key to save time and move to  
the next field.  
3. Press the OK key to select a sound  
4. Select Next to view the final bill.  
from the list.  
5. Select Done when finished.  
4. Press the OK key to select a recurring  
alarm from the list, if needed.  
Use Calculator  
1. From Calculator, enter the first number.  
5. Press the OK key to enter a note.  
6. Select Save.  
2. Select a mathematical operation:  
Scroll left to multiply.  
Scroll right to divide.  
Scroll up to add.  
When the alarm rings, select Stop to turn off the  
alarm or Snooze to set the alarm to ring in  
another ten minutes.  
Scroll down to subtract.  
Set the Quick Alarm  
1. From Alarm clock, scroll to the quick  
Your selection will appear highlighted.  
3. Enter the second number, and press the OK  
alarm and select Set.  
key to view the result.  
User Guide  
45  
4. Select Exit to return to the menu, or Options  
Use Timer  
and one of the following:  
The timer counts down for the specified time. It  
beeps when that amount of time has elapsed.  
MS clears value currently stored and  
adds the displayed result to value stored  
in memory.  
1. From Timer, select Set.  
2. Enter the time length.  
M+ adds displayed result to the value  
stored in memory.  
MR displays currently stored value on  
the screen.  
MC clears value currently stored  
in memory.  
Scroll left or right to move between  
hours, minutes, or seconds fields.  
Scroll up or down to change hours,  
minutes, or seconds.  
3. Select Sound, and choose from the list to  
modify the sound.  
4. To work the timer, select from the  
World clock  
Use World clock to check times in cities around  
following options:  
Start begins the countdown.  
Stop pauses the countdown.  
Reset clears the timer.  
the world in relation to your local time.  
Set World Clock  
1. From World clock, first scroll left or right to  
When the countdown is complete, select Off to  
silence the alarm.  
select a time zone.  
2. Check your local time and date on the first  
line, followed by your selected world city and  
its time and date.  
Use Stopwatch  
From Stopwatch, select from the  
following options:  
Search World Clock  
1. From World clock, select Options >  
Start begins counting.  
Stop pauses counting.  
Reset clears the stopwatch.  
Search city or Search country.  
2. Enter the first letter(s) of your desired  
Press the Back key to exit.  
city or country.  
3. Select a city or country from the list.  
46  
World clock  
Lock a Memo  
Memopad  
You can lock a memo to prevent it from being  
edited or erased.  
Write a Memo  
1. From New memo, enter the memo.  
1. From View memos, highlight a memo.  
2. Select Options > Lock memo.  
2. Select Save.  
To unlock a memo, select Unlock memo.  
View a Memo  
From View memos, select View to open a memo  
or Options to access more features.  
Erase a Memo  
1. From View memos, highlight a memo.  
Edit a Memo  
2. Select Options > Erase > Yes.  
1. From View memos, highlight a memo.  
Erase All Memos  
From View memos, select Options >  
Erase all > Yes.  
2. Select Options > Edit.  
3. Edit the memo, and select Save.  
Note: Selecting Erase all only erases  
unlocked memos.  
Send a Memo  
1. From View memos, highlight a memo.  
2. Select Options > Send as sms.  
3. Complete the message, and select Send.  
Call a Number in a Memo  
If you have a phone number in a memo, you  
can call it.  
1. From View memos, highlight a memo.  
2. Select Options > Use number.  
3. Select a number, and press the Send key.  
User Guide  
47  
11 Recent Calls  
Recent Calls Menu  
Select Recent Calls from the main menu to access the following functions:  
Level 1 >  
Level 2 >  
Level 3  
Recent Calls  
Missed calls  
Received calls  
Outgoing calls  
All calls  
See a list of all voice calls you have missed.  
See a list of all voice calls you have received.  
See a list of all voice calls you have made.  
See a list of all voice calls.  
Call timers  
Access these options: Last call and All calls.  
Return an Outgoing Call  
1. From Outgoing calls, highlight a number.  
Work with Call Lists  
Return Any Call  
1. From All calls, highlight a number.  
2. Press the Send key to call the number or  
select Options to access more features.  
2. Press the Send key to call the number or  
This list contains all calls you have made.  
select Options to access more features.  
Return a Missed Call  
This list contains all calls made and received.  
1. From Missed calls, highlight a number.  
Return a Received Call  
1. From Received calls, highlight a number.  
2. Press the Send key to call the number or  
select Options to access more features.  
2. Press the Send key to call the number or  
This list contains all calls you received, but did  
not answer.  
select Options to access more features.  
This list contains all calls received.  
48  
Recent Calls Menu  
Deal with a Missed Call  
Erase Call List Records  
When you have missed a call, “Missed Call”  
appears on your screen. You can do one of  
the following:  
Erase a Single Record  
1. At a call list, highlight a contact.  
2. Select Options > Erase > Yes.  
To clear the screen, select OK.  
To view the call details, select Calls and  
press the OK key.  
To return the call, select Calls and press  
the Send key.  
Erase a Call List  
1. At a call list, highlight a contact.  
2. Select Options > Erase All > Yes.  
Call List Options  
Work with Call Timers  
View Last Call Timer  
Select Last call to view the total call time of  
your last call made or received. Select Done  
when finished.  
Save Number from Call List  
1. At the call list, highlight a number.  
2. Select Options > Save.  
3. Select New entry to create a new contact  
or Existing entry to add number to an  
existing contact.  
View All Calls Timer  
Select All calls to view the number of calls made  
and received and the total call time.  
View Contact from Call List  
1. At a call list, highlight a contact.  
2. Press OK to see the contact details screen.  
Send Text Message from Call List  
1. At a call list, highlight a contact.  
2. Select Send txt.  
3. Complete your text message and select Send.  
User Guide  
49  
12 Web  
Press the End key to exit.  
Select Options to access more  
browser features.  
Surf the Web  
You can use your phone to browse the Internet if  
you have obtained phone Internet services from  
your service provider and if over-the-air Internet  
access is available in your area.  
Add a Bookmark  
1. Surf to the Web page you want to bookmark  
and select Options > Add to Bookmarks.  
Launch Browser  
2. Edit the bookmark's details, if needed.  
Select Surf the Web to launch the browser. An  
alert appears notifying of airtime fees, if you have  
enabled web alerts. Select OK to continue.  
3. Select Options > Save to save  
the bookmark.  
If this is the first time you have connected to the  
Internet, a message informs you that security is  
not yet enabled for your browser. Select Yes to  
enable security.  
To access your saved bookmarks, select  
Options > Bookmarks from any web page.  
Search the Web  
From Web, select Options > Search to go  
directly to the browser’s search page.  
Browse the Web  
A browser home page with a list of  
bookmarks and some browser menu options  
appear when you are connected to the Web.  
The lock icon appears in a secure session.  
You can do the following:  
To choose a site, scroll to the link and press  
the OK key.  
An underline and an arrow indicate that  
there is more text. Scroll down to view the  
rest of the text.  
Press the Back key to return to the  
previous screen.  
50  
Surf the Web  
13 Voice Commands  
You can do certain commands through voice  
recognition. To control the settings associated  
with voice commands, see “Voice dialing” on  
page 22.  
Call a Number  
1. From the home screen, press and hold  
the Send key. The phone prompts, “Say  
a command”.  
2. Say “Dial Number” and then speak the digits  
of the number you want to call. If you pause,  
the phone prompts you, “Did you say  
Call a Contact  
1. From the home screen, press and hold  
the Send key. The phone prompts, “Say  
a command”.  
<number>” or “Say a number” if it does not  
recognize the name. Say “Yes” to make the  
call, “No” to cancel the phone call.  
2. Say “Contact” and then name of the person  
you want to call.  
3. Press the End key to end the call.  
The phone prompts, “Please repeat” or “Say  
a name” if it does not recognize the name. If  
the name you spoke matches a contact in the  
voice dial list, the phone prompts: “Name,  
correct?” Say “Yes” to make the call, “No” to  
select a similar name, or “Cancel” to cancel  
the phone call.  
Find a Contact  
1. From the home screen, press and hold the  
Send key. The phone prompts, “Say  
a command”.  
2. Say “Find Contacts”. The phone prompts,  
“Say a name”.  
If the phone finds multiple voice tags that  
sound like the name you said, the phone will  
list the names, you will be asked to verify  
which name you want to call. Say “Yes” when  
you hear the correct name. Say “No” when  
you hear an incorrect name.  
The phone prompts, “Please repeat” or “Say a  
name” if it does not recognize the name. If the  
name you spoke matches a contact in the voice  
dial list, the phone prompts: “Name, correct?” Say  
“Yes” to display the contact, “No” to select a  
similar name, or “Cancel” to cancel the search.  
3. Press the End key to end the call.  
Note: You can only search for contacts that are in  
the voice dial list.  
To modify your voice dial list, see “Enable Voice  
Dial Tags” on page 32.  
User Guide  
51  
Use a Shortcut  
1. From the home screen, press and hold  
the Send key. The phone prompts, “Say  
a command”.  
2. Say the name of the menu item you want to  
access or say “Shortcuts” to view a list of  
menu items. The phone prompts, “Say one of  
the shortcuts”.  
3. Say the name of the menu item you want  
to access.  
Note: The available shortcuts are as follows:  
Find contact (Goes to the Contacts list. You  
may then say a name to go to that contact.)  
My phone number  
Phone Status  
Alarm clock  
Calculator  
Calendar  
Inbox  
My games  
My graphics  
My Stuff  
Outbox  
Recent Calls  
Ringer mode  
Ringer type  
Set screensaver  
Send pic msg  
Send text msg  
Set wallpaper  
Stopwatch  
Surf the Web  
Themes  
Timer  
Voice memo  
52  
Use a Shortcut  
14 Get Help  
The steps you took to reproduce the problem.  
The phone’s mobile equipment ID (MEID).  
To locate the MEID, select Menu > Settings >  
Phone info > My phone number and  
scroll down.  
Customer Support  
To contact Virgin Mobile’s customer support  
department for information about your phone,  
account history, call coverage area, and specific  
features available to you, such as call forwarding  
or voicemail:  
Qualified Service  
If the problem with your phone persists, return  
the phone with all accessories and packaging to  
the dealer for qualified service.  
Dial *VM from your Virgin Mobile phone.  
Dial 888-322-1122 from any phone.  
For questions about the phone features, refer to  
the materials provided with your phone, or visit  
Phone Accessories  
To shop for accessories for your phone, visit  
For additional questions, you may contact the  
Kyocera Wireless Corp. Customer Care Center in  
any of the following ways:  
Phone: 1-800-349-4478 (U.S. and Canada) or  
1-858-882-1401.  
Become a Product Evaluator  
To participate in the testing and evaluation  
of Kyocera Wireless Corp. products,  
including cellular or PCS phones, visit  
beta.kyocera-wireless.com.  
Before requesting support, please try to  
reproduce and isolate the problem. When you  
contact the Customer Care Center, be ready to  
provide the following information:  
The name of your service provider:  
Virgin Mobile.  
The actual error message or problem you  
are experiencing.  
User Guide  
53  
Index  
Numerics  
missed, 48  
countdown timer, 46  
D
I
1-touch dialing, 22  
A
outgoing calls, 48  
saving numbers, 49  
sending messages, 49  
viewing contacts, 49  
icons, 5  
in case of emergency, 24  
inbox, 36  
display  
accessories, 1, 53  
headsets, 25  
brightness, 19  
contrast, 19  
language, 18  
time and date, 19  
drafts folder, 36  
incoming calls, 48  
Internet, 50  
K
call logs, see call lists  
call timers  
all, 49  
T-coil hearing aid, 26  
TTY device, 25  
airplane mode, 20  
keyguard  
incoming, 49  
set date and time, 20  
activating, 21  
unlocking, 21  
L
E
calls  
alarm clock, 45  
alerts  
earpiece, 8  
answering, 8  
emergency calls, 9  
emergency numbers, 24  
emergency services, 25  
any key answer, 23  
auto answer, 23, 25  
call lists, 48  
minute, 20  
pages, 38  
scheduler, 44  
voice privacy, 25  
auto-hyphenation, 19  
B
backlighting, 18  
banner, 18  
battery  
language, 18  
location information, 25  
lock code, 24  
F
emergency, 9  
ending, 8  
making, 8  
placing on hold, 22  
redialing, 8  
silencing, 9  
timing, 20  
voice commands, 51  
fast find, 21  
M
frequent list, 21  
G
media gallery, 13  
memopad, 47  
calling numbers, 47  
creating memos, 47  
editing memos, 47  
erasing memos, 47  
locking memos, 47  
sending memos, 47  
viewing memos, 47  
menus  
games  
Brick Attack, 14  
graphics  
charging, 2  
drain, 3  
assigning, 14  
downloading, 14  
groups  
CDMA privacy, 25  
contact groups, 30  
contacts, 27  
installing, 2  
recharging, 2  
safety guidelines, 2  
bookmarks, 50  
Brick Attack, 14  
browser  
adding, 31  
adding contacts, 30  
assigning alerts, 31  
assigning pictures, 31  
editing, 31  
adding, 28  
adding prefixes, 29  
assigning alerts, 29  
assigning pictures, 29  
calling, 28  
changing primary num-  
ber, 30  
editing, 29  
erasing, 24, 25, 30  
number types, 29  
sending messages, 28  
viewing, 27  
contacts, 27  
main, 6  
media gallery, 13  
messaging, 34  
recent calls, 48  
setting main view, 18  
settings, 17  
alerts, 38  
erasing, 31  
sending messages, 31  
viewing, 30  
bookmarks, 50  
launching, 50  
navigating, 50  
searching, 50  
C
groups list, 30  
H
headset sounds, 25  
headsets  
auto answer, 23, 25  
voice answer, 23  
voice wake-up, 23  
hold calls  
tools, 41  
messages  
calculator, 45  
calendar, see scheduler  
call history, see call lists  
call lists  
adding addresses, 36  
adding contacts, 35  
adding groups, 35  
adding preset text, 36,  
39  
calling numbers, 37  
checking status, 38  
voice search, 51  
web addresses, 30  
all, 48  
contacts list, 27  
conventions, using this guide,  
7
erasing, 49  
activating, 21  
changing message, 22  
incoming, 48  
54  
completing drafts, 36  
creating, 35  
erasing, 39, 40  
forwarding, 37  
incoming calls, 35  
locking, 37  
recent calls, 35  
recent list, 35  
replying, 36, 37  
saving, 37, 39  
saving addresses, 36  
saving drafts, 36  
saving preset text, 36  
signature, 38  
build information, 26  
changing lock code, 24  
check memory, 26  
codes, 28  
extensions, 28  
icons, 5, 26  
locking, 24  
network, 25  
scheduler, 44  
security, 23  
sounds, 19  
voice commands, 22  
launching, 33  
navigating, 33  
voice commands, 22, 51  
display results, 22  
expert mode, 22  
finding contacts, 51  
making calls, 51  
shortcuts, 52  
smart sound, 20  
sounds  
power, 19  
speakerphone, 8, 9  
speed dial list  
making calls, 8  
programming, 1  
serial number, 1  
service, 53  
voice training, 23  
voice dial list  
adding contact, 29  
editing, 32  
using, 9  
automatic add, 22  
digit lengths, 23  
editing, 32  
turning on, 8  
power on sounds, 19  
preset text, 36, 39  
primary number, 30  
product evaluation, 53  
Q
stopwatch, 46  
symbols, 11  
T
T-coil hearing aid, 26  
teletype device, 25  
text entry, 10, 12  
letters, 10  
modes, 10, 39  
numbers, 10  
rapid entry, 10  
symbols, 11  
text messages, 35, 36  
themes, 18  
timer, 46  
tip calculator, 45  
tools, 41  
voice memos, 41  
playing, 41  
unable to send, 38  
web addresses, 37  
recording, 41  
voicemail  
missed calls, 48, 49  
multimedia, 13  
my account, 15  
activating, 1  
checking, 37  
quick alarm, 45  
configuring, 37  
volume  
R
ringtones  
check balance, 15  
programming phone, 1  
top-up, 15, 16  
adjusting, 8  
downloading, 13  
S
earpiece, 20  
keypad, 19  
scheduler, 42  
alerts, 44  
my games, 14  
ringers, 19  
my graphics, 13, 18  
my phone number, 26, 32  
my ringtones, 13, 19, 38  
my themes, 14  
smart sound, 20  
speakerphone, 20  
W
auto erase, 44  
copying events, 43  
creating events, 42  
day view, 43  
web browser, 50  
world clock, 46  
N
editing events, 43  
erasing events, 44  
event priority, 44  
event reminders, 44  
finding dates, 43  
finding events, 43  
month view, 42  
sending events, 43  
silent mode, 44  
sorting events, 43  
work hours, 44  
security, 23  
navigation shortcuts, 4  
notifications  
messages, 36  
voicemail, 37  
number prefixes, 29  
number types, 29  
alarm clock, 45  
calculator, 45  
memopad, 47  
scheduler, 42  
stopwatch, 46  
timer, 46  
tip calculator, 45  
voice memos, 41  
world clock, 46  
top-up, 15  
O
outbox, 38  
outgoing calls, 48  
P
V
pages  
Virgin Mobile  
account information,  
15, 16  
alerts, 38  
phone  
sent messages folder, 38, 39  
settings  
accessories, 1, 53  
answering calls, 8  
accessories, 25  
convenience, 20  
VirginXL  
ending, 33  
User Guide  
55  
Kyocera Wireless Corp.  
82-L2611-1EN, Rev. 001  

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