These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the
general population. The guidelines are based on
standards that were developed by independent
scientific organizations through periodic and
thorough evaluation of scientific studies. The
standards include a substantial safety margin
designed to assure the safety of all persons,
regardless of age and health.
The FCC has granted an Equipment Authorization
for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on this
model phone is on file with the FCC and can be
found under the Display Grant section
www.fcc.gov/oet/ea after searching on the
FCC ID: OVF-K33BIC01.
Additional information on SAR can be found on the
Cellular Telecommunications and Internet
The exposure standard for wireless mobile phones
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit
set by the FCC is 1.6 W/kg.*
* In the United States and Canada, the SAR limit
for mobile phones used by the public is 1.6
Tests for SAR are conducted using standard
operating positions specified by the FCC with the
phone transmitting at its highest certified power
level in all tested frequency bands.
watts/kg (W/kg) averaged over one gram of tissue.
The standard incorporates a substantial margin of
safety to give additional protection for the public
and to account for any variations in measurements.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum value. This is because the phone is
designed to operate at multiple power levels so as
to use only the power required to reach the
network. In general, the closer you are to a
wireless base station antenna, the lower the
power output.
Caution
The user is cautioned that changes or
modifications not expressly approved by the party
responsible for compliance could void the warranty
and user’s authority to operate the equipment.
Optimize your phone’s performance
Use the guidelines in this guide to learn how to
optimize the performance and life of your phone
and battery.
Before a phone model is available for sale to the
public, it must be tested and certified by the FCC
that it does not exceed the limit established by the
government-adopted requirement for safe
exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as
required by the FCC for each model.
Air Bags
If you have an air bag, DO NOT place installed or
portable phone equipment or other objects over the
air bag or in the air bag deployment area. If
equipment is not properly installed, you and your
passengers risk serious injury.
Body-worn measurements differ among phone
models, depending upon availability of accessories
and FCC requirements. While there may be
differences between the SAR levels of various
phones and at various positions, they all meet the
government requirement for safe exposure.
Medical devices
Pacemakers—Warning to pacemaker wearers:
Wireless phones, when in the ‘on’ position, have
been shown to interfere with pacemakers. The
phone should be kept at least six (6) inches away
from the pacemaker to reduce risk.
User Guide
iii
The Health Industry Manufacturers Association
and the wireless technology research community
recommend that you follow these guidelines to
minimize the potential for interference.
Blasting areas—Turn off your phone where blasting
is in progress. Observe restrictions, and follow any
regulations or rules.
Potentially explosive atmospheres—Turn off your
phone when you are in any area with a potentially
explosive atmosphere. Obey all signs and
instructions. Sparks in such areas could cause an
explosion or fire, resulting in bodily injury or death.
Areas with a potentially explosive atmosphere are
often, but not always, clearly marked.
•
Always keep the phone at least six inches
(15 centimeters) away from your pacemaker
when the phone is turned on.
•
•
•
Do not carry your phone near your heart.
Use the ear opposite the pacemaker.
If you have any reason to suspect that
interference is taking place, turn off your
phone immediately.
They include:
•
•
•
fueling areas such as gas stations
below deck on boats
transfer or storage facilities for fuel
or chemicals
Hearing aids—Some digital wireless phones
may interfere with hearing aids. In the event of
such interference, you may want to consult your
service provider or call the customer service line
to discuss alternatives.
•
•
•
vehicles using liquefied petroleum gas, such as
propane or butane
areas where the air contains chemicals or
particles such as grain, dust, or metal powders
any other area where you would normally be
advised to turn off your vehicle engine
Other medical devices—If you use any other personal
medical device, consult the manufacturer of the
device to determine if it is adequately shielded
from external RF energy. Your physician may be
able to help you obtain this information.
Use with care
Use only in normal position (to ear). Avoid
dropping, hitting, bending, or sitting on the phone.
In health care facilities—Turn your phone off in health
care facilities when instructed. Hospitals and
health care facilities may be using equipment that
is sensitive to external RF energy.
Avoid magnetic environments
Keep the phone away from magnets which can
cause improper functioning of the phone.
Potentially unsafe areas
Posted facilities—Turn your phone off in any facility
when posted notices require you to do so.
Keep your phone dry
Aircraft—FCC regulations prohibit using your
phone on a plane that is in the air. Turn your
phone off or switch it to Airplane Mode before
boarding aircraft.
Keep the phone dry. Damage can result if the
phone gets wet. Water damage is not covered
under warranty.
Resetting the phone
Vehicles—RF signals may affect improperly
installed or inadequately shielded electronic
systems in motor vehicles. Check with the
manufacturer of the device to determine if it is
adequately shielded from external RF energy.
If the screen seems frozen and the keypad does
not respond to keypresses, reset the phone by
completing the following steps:
1. Remove the battery cover.
2. Remove and replace the battery.
iv
If the problem persists, return the phone to the
dealer for service.
The rating for this phone is identified on the outside
of this phone’s original packaging. While there is
no guarantee, digital wireless phones that receive
a minimum of an M3 rating should provide
acceptable performance with most hearing aids.
Hearing loss and hearing aids are highly
individualized, however, so optimal performance
cannot be guaranteed. Other factors, such as type
of hearing aid device or degree of hearing loss,
also can affect a phone’s performance for a
particular user.
Accessories
Use only Kyocera-approved accessories with
Kyocera phones. Use of any unauthorized
accessories may be dangerous and will invalidate
the phone warranty if said accessories cause
damage or a defect to the phone.
Radio Frequency (RF) energy
Your telephone is a radio transmitter and receiver.
When it is on, it receives and sends out RF energy.
Your service provider’s network controls the power
of the RF signal. This power level can range from
0.006 to 0.6 watts.
Hearing Aids and Wireless Phones
A hearing aid uses a microphone to collect and
convert sound waves to electrical signals. The
hearing aid then amplifies and converts the
electrical signals back to audible sounds for the
hearing aid user to hear. Radio Frequency (RF)
emissions generated by digital wireless phones
often interfere with the operation of a hearing aid’s
microphone, distorting the amplified audible sound.
In addition, hearing aid microphones tend to collect
ambient noise and amplify these sounds,
In August 1996, the U.S. Federal Communications
Commission (FCC) adopted RF exposure
guidelines with safety levels for hand-held wireless
phones. These guidelines are consistent with the
safety standards previously set by both U.S.
and international standards bodies in the
following reports:
interfering with the desired audio transmission.
•
ANSI C95.1 (American National
Standards Institute, 1992)
ANSI Standard
•
NCRP Report 86 (National Council on
To diminish interference between wireless phones
and hearing aids, the FCC requires wireless
carriers to offer phones that meet the American
National Standards Institute (ANSI) C63.19
standard for reduced RF emissions. Wireless
phones that comply with the FCC’s hearing aid
compatibility (HAC) regulations must receive a
minimum rating of “M3” for RF emissions under the
ANSI C63.19 standard. The “M” rating refers to the
phone’s RF emissions level for use with hearing
aids operating in the microphone setting.
Radiation Protection and
Measurements, 1986)
ICNIRP (International Commission on
Non-Ionizing Radiation Protection, 1996)
•
Your phone complies with the standards set by
these reports and the FCC guidelines.
E911 mandates
Where service is available, this handset complies
with the Phase I and Phase II E911 Mandates
issued by the FCC.
The higher the phone’s “M” rating, the more likely
the phone is compatible with a hearing aid
operating in the microphone setting. Hearing aids
also have ratings similar to wireless phones.
Hearing Aid Compatibility (HAC) Features
This Virgin Mobile phone has received a HAC
performance rating (designated by the letter M
followed by a number).
User Guide
v
Most newer hearing aid models receive at least
an M2 rating.
To determine the level of compatibility between
your hearing aid and this Virgin Mobile HAC
certified phone, combine the M rating of your
hearing aid and the M rating of this phone. For
example, if you pair an M3 hearing aid with an M4
phone, you will achieve a combined rating of 7.
•
•
•
Any combined rating equal to or greater than
6 provides excellent performance.
Any combined rating equal to 5 offers
good performance.
Any combined rating equal to 4 offers
acceptable performance.
T-Ratings—Phones rated T3 or T4 meet FCC
requirements and are likely to be more usable with
a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated phones. T4 is
the better/higher of the two ratings. (Note that not
all hearing devices have telecoils in them.)
Hearing devices may also be measured for
immunity to this type of interference. Your hearing
device manufacturer or hearing health professional
may help you choose the proper rating for your
mobile phone. The more immune your hearing aid
is, the less likely you are to experience interference
noise from mobile phones.
any additional questions about hearing
aid-compatibility.
Kyocera Wireless Corp.
To purchase accessories, visit
or
vi
Table of Contents
1
Get Started . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . . .1
Find the Serial Number . . . . . . . . . . . . . . . . . . . .1
Activate your Account. . . . . . . . . . . . . . . . . . . . . .1
Program your Phone . . . . . . . . . . . . . . . . . . . . . .1
Phone Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Phone Overview . . . . . . . . . . . . . . . . . . . . . . . . . .4
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .7
6
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . .17
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Phone info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2
Call Features . . . . . . . . . . . . . . . . . . . . . . . 8
Power Phone Up . . . . . . . . . . . . . . . . . . . . . . . . .8
Make Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . .8
Answer Phone Calls . . . . . . . . . . . . . . . . . . . . . . .8
End Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . .8
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . .8
Use Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . .9
Emergency Services . . . . . . . . . . . . . . . . . . . . . . .9
7
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contacts Menu . . . . . . . . . . . . . . . . . . . . . . . . . .27
Access Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 27
Add Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Use Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Customize Contacts . . . . . . . . . . . . . . . . . . . . . . 29
Erase Contacts . . . . . . . . . . . . . . . . . . . . . . . . . .30
Contact Groups . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speed Dial List. . . . . . . . . . . . . . . . . . . . . . . . . .32
Voice Dial List . . . . . . . . . . . . . . . . . . . . . . . . . .32
View Phone Number . . . . . . . . . . . . . . . . . . . . . 32
3
4
Text Entry . . . . . . . . . . . . . . . . . . . . . . . . . 10
Text Entry Modes . . . . . . . . . . . . . . . . . . . . . . . .10
Text Entry Quick Reference . . . . . . . . . . . . . . . .12
My Stuff. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
My Stuff Menu . . . . . . . . . . . . . . . . . . . . . . . . . .13
My ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . .13
My graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
My games. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
My themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
8
9
VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Access VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . 33
Navigate VirginXL. . . . . . . . . . . . . . . . . . . . . . . . 33
End a VirginXL Session. . . . . . . . . . . . . . . . . . . .33
Messaging . . . . . . . . . . . . . . . . . . . . . . . . 34
Messaging Menu . . . . . . . . . . . . . . . . . . . . . . . . 34
Send Messages. . . . . . . . . . . . . . . . . . . . . . . . . .35
Manage Received Messages . . . . . . . . . . . . . . . . 36
Use Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .37
Manage Sent Messages. . . . . . . . . . . . . . . . . . . .38
Manage Virgin Alerts . . . . . . . . . . . . . . . . . . . . . 38
Message Settings . . . . . . . . . . . . . . . . . . . . . . . . 38
Erase Messages . . . . . . . . . . . . . . . . . . . . . . . . . 39
5
My Account . . . . . . . . . . . . . . . . . . . . . . . 15
Check your Account Balance . . . . . . . . . . . . . . .15
Top-Up your Account . . . . . . . . . . . . . . . . . . . . .15
For More Information . . . . . . . . . . . . . . . . . . . .16
User Guide
vii
10 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Voice memo . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Use Tip Calculator. . . . . . . . . . . . . . . . . . . . . . . 45
Use Calculator. . . . . . . . . . . . . . . . . . . . . . . . . . 45
World clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Use Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Use Stopwatch. . . . . . . . . . . . . . . . . . . . . . . . . . 46
Memopad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
11 Recent Calls . . . . . . . . . . . . . . . . . . . . . . . 48
Recent Calls Menu. . . . . . . . . . . . . . . . . . . . . . . 48
Work with Call Lists. . . . . . . . . . . . . . . . . . . . . . 48
Erase Call List Records . . . . . . . . . . . . . . . . . . . 49
Work with Call Timers. . . . . . . . . . . . . . . . . . . . 49
12 Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Surf the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Search the Web . . . . . . . . . . . . . . . . . . . . . . . . . 50
13 Voice Commands. . . . . . . . . . . . . . . . . . . 51
Call a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Call a Number. . . . . . . . . . . . . . . . . . . . . . . . . . 51
Find a Contact. . . . . . . . . . . . . . . . . . . . . . . . . . 51
Use a Shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . 52
14 Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Customer Support. . . . . . . . . . . . . . . . . . . . . . . 53
Qualified Service. . . . . . . . . . . . . . . . . . . . . . . . 53
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . 53
Become a Product Evaluator . . . . . . . . . . . . . . . 53
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
viii
1
Get Started
Phone Accessories
Program your Phone
Once you have activated your account, you need
to program your Virgin Mobile phone number
into your phone. When ready, follow these steps:
To shop for accessories for your phone, visit
1. Turn on your phone.
Find the Serial Number
2. Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#).
3. Select Activate phone.
To activate your Virgin Mobile account, you need
your phone's serial number.
4. To activate your phone, select Yes at
From Menu > Settings > Phone info, select
My phone number to find your phone’s
serial number.
the prompt.
5. When your phone connects to the network,
select Start at the prompt.
You can also dial ##6343# (##MEID#) from the
main screen, then select MEID to display your
phone’s serial number, which appears as
MEID (dec).
6. When your phone displays your new Virgin
Mobile phone number, write it down.
7. Select Finish to complete the activation
process. Your phone restarts by itself.
Activate your Account
Before using your phone, you need to activate its
service with Virgin Mobile. To activate your Virgin
Mobile account:
It may take a couple hours for Virgin Mobile to set
you up on their network. They will send you a text
message to let you know when you can start
making calls. It may also take up to 4 hours for
VirginXL, Voicemail, and Top-Up features
to work.
•
on Activate, or
•
Call Virgin Mobile USA at 1-888-322-1122.
User Guide
1
Charge the Battery
You must have at least a partial charge in the
battery to make or receive calls.
Phone Battery
Install the Battery
To install the battery:
To charge the battery:
1. Hold the phone face down.
1. Connect the AC adapter
to the microUSB jack on
the side of the phone.
2. Find the notch directly
below the back cover. It
is square. Using your
thumbnail, pry the cover
up from the bottom to
remove.
2. Plug the adapter into a
wall outlet.
The battery icon in the
upper-right corner of the screen tells you whether
the phone is:
3. Place the battery in the
battery casing with the
metal contacts facing
toward the top of the
phone. The metal
–
–
–
Charging (the icon is animated)
Partially charged
Fully charged
You can safely recharge the battery at any time,
even if it has a partial charge.
contacts of the battery
must make contact with
the metal contacts of the
battery casing.
Note: Before removing the battery, make sure the
phone is powered off.
4. Replace the battery
cover by sliding the
Battery Safety Guidelines
•
•
Do not disassemble or open the battery.
Do not crush, bend, deform, puncture, or
shred the battery.
notches into the
openings on the top of the battery casing.
5. Snap the cover into place.
•
Do not attempt to insert foreign objects into
the battery.
2
Phone Battery
•
•
Do not immerse the battery or expose it to
water or other liquids. Even if a battery
appears to dry out and operate normally,
internal parts can slowly corrode and pose a
safety hazard.
Always keep the battery between 15°C and
25°C (59°F and 77°F). Do not expose the
battery to extremes of temperature (heat or
cold), fire, or other hazards such as a cooking
surface, iron, or radiator.
•
Promptly dispose of used batteries in
accordance with local regulations and
recycle if possible. Do not dispose as
household waste.
Supervise all battery usage by children.
Avoid dropping the phone or battery. If the
phone or battery is dropped, especially on a
hard surface, an internal short-circuit can
occur and pose a safety hazard. If you
suspect battery damage, take it to a service
center for inspection.
•
•
•
•
•
Never use any damaged battery.
Only use the battery for its intended phone.
Only use the battery with a qualified charger.
Use of an unqualified battery charger may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about
whether a charger is qualified, contact
customer support.
Do not short-circuit the battery or allow
metallic conductive objects—such as
keys, coins, or jewelry—to contact the
battery’s terminals.
Replace the battery only with another qualified
battery. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about whether
a replacement battery is compatible, contact
customer support.
•
Improper battery use may result in a fire,
explosion, or other hazard.
Common Causes of Battery Drain
•
•
•
Playing games or using the Web.
Keeping backlighting on.
Operating device far away from a base
station or cell site.
Using data cables or accessories.
Operating when no service is available, or
service is available intermittently.
High earpiece and ringer volume settings.
Repeating sound, vibration, or lighted alerts.
•
•
•
•
•
•
User Guide
3
Phone Overview
Get to Know Your Phone
1. Main screen.
2. Volume key raises or lowers ringtone or call volume.
3. Left option button selects items that appear on the lower
left of the display. At the main screen, you can select Menu.
4. Speakerphone key activates the speakerphone and
answers incoming calls.
5. Navigation key scrolls through lists and text entry fields
and accesses the following shortcuts from the main screen.
–
–
–
–
Scroll left to launch VirginXL.
Scroll right to go to Send text msg.
Scroll up to launch My Account.
Scroll down to go to the Recent Calls list.
6. Send key starts or answers a call. Press once to display the
All Calls list and twice to redial the last number dialed.
Press and hold to activate voice dialing.
7. Keypad for entering numbers, letters, or symbols.
8. * Shift key changes the text mode in text entry. Press and
hold to lock the keypad.
9. Jack for a hands-free headset (sold separately).
10. Jack for AC adapter (included) and microUSB cable
(sold separately).
11. Right option button selects items that appear on the lower
right of the display. At the main screen, you can select Contacts.
12. OK key selects a menu item or option.
13. Back key erases characters in text entry and returns you to the previous screen when navigating
through menus.
14. End key turns the phone on and off, ends a call or browser session, and returns you to the main screen.
15. # Space key enters a space during text entry. Press and hold to activate or deactivate Silent mode.
16. 0 Next key cycles through word choices during text entry.
Warning: Inserting an accessory into the incorrect jack will damage the phone.
4
Phone Overview
Screen Icons
These icons may appear on your phone’s screen.
The phone is operating in IS2000 (1X)
digital mode.
The phone is set to vibrate or to vibrate and
then ring.
The phone is receiving a signal. You can
make and receive calls. More bars indicate a
stronger signal.
The speakerphone is turned on.
Position location is set to Virgin Mobile and to
emergency services.
The phone is in airplane mode.
A call is in progress.
Position location is set to emergency
services only.
The phone is in High Speed Data mode.
The phone is set to auto answer.
The phone is not receiving a signal. You cannot
make or receive calls.
The phone is in privacy mode or is accessing a
secure Web site.
Content is DRM protected.
The alarm clock is set.
Data service is available and active on
your phone.
The battery is fully charged. The more black
bars, the greater the charge.
(blinking) The phone is sending high-speed
data.
The battery won’t charge.
A T-coil hearing aid is attached.
The phone is in TTY device mode.
(blinking) The phone is receiving
high-speed data.
Data link is on, but the data service is dormant.
New text message.
New voice message.
New voice and text message.
New Virgin Alert.
The phone is in Silence all mode.
User Guide
5
Main Menu
At the main screen, press the Left option button or the OK key to access the main menu.
Idle State > Level 1 >
Level 2
Menu
My Stuff
Access these options: My ringtones, My graphics, My games and
My themes.
My Account
Settings
Access account information and Top-Up your account.
Access these options: Display, Sounds, Convenience, Call options,
Security, Messaging, Network, Accessories, and Phone info.
Contacts
Access these options: Find name, Add new, Groups, Speed dial list,
Voice dial list, and My phone number.
VirginXL
Access the latest ringtones, graphics, and other great mobile content.
Messaging
Access these options: Send text msg, Inbox, Virgin Alerts, Voicemail,
Sent, Outbox, Saved, Drafts, Msg settings, and Erase msg.
Tools
Access these options: Voice memo, Calendar, Alarm clock, Tip calculator,
Calculator, World clock, Timer, Stopwatch, and Memopad.
Recent Calls
Surf the Web
Access these options: Missed calls, Received calls, Outgoing calls,
All calls, and Call timers.
Browse the web.
6
Main Menu
Guide Conventions
In this guide, the following conventions are used
when describing phone features.
Select means to press the Left softkey, Right
softkey or OK key to select an item seen on the
display. For example, “Select Menu” tells you to
physically press the left softkey to choose Menu
from the display.
Press means to press a phone key. For example,
“Press the Send key to make a phone call” tells
you to physically press the Send key on
your phone.
Scroll means to use the Navigation key to move
though a list on the display. For example, “Scroll
through your contacts list to choose a contact”
means to physically press the Navigation key up
or down to scroll through the list on the display.
> (greater than symbol) tells you to select an
option from a menu or list. For example,
“Menu > Settings” means to:
1. Press the left softkey to select Menu.
2. Scroll to the Settings option.
3. Press the OK key to select Settings.
User Guide
7
2
Call Features
This section describes the basic features
related to calls.
Redial a Number
1. Press the Send key to open your call history.
2. Highlight a phone number or contact and
Power Phone Up
press the Send key.
•
To turn your phone on, press the End key and
wait until the phone display lights up.
To turn your phone off, press and hold the
End key until the phone plays a short musical
sound and turns off.
Note: To redial the last number called, received,
or missed, press the Send key twice.
•
Answer Phone Calls
When a call comes in, the phone rings, vibrates,
or lights up. The phone number of the caller also
appears if it is not restricted. If the number is
stored in your contacts list, the contact’s name
appears. There are several ways you can answer a
phone call.
Make Phone Calls
Make sure you are in an area where a signal can
be received. Look for the signal strength icon on
the home screen. The more bars, the stronger the
signal. If there are no bars, move to where the
signal strength is better.
Answer Using Earpiece
Press the Send key.
When the phone has been idle for a time, it
changes to power save mode. Press any key to
return to normal operating mode.
Answer Using Speakerphone
There are several ways you can make a
phone call.
Press the Speakerphone key.
End Phone Calls
Call Using a Number
1. Enter a phone number.
2. Press the Send key.
Press the End key.
Volume Control
Call Using a Contact
Adjust Volume during a Call
1. From Find name, highlight a contact.
Press the Volume key up or down to adjust the
earpiece volume during a call.
2. Press the Send key.
8
Power Phone Up
Use the Speakerphone
Your phone has a built-in speakerphone.
Emergency Services
Call Emergency Service
You can call an emergency code even if your
phone is locked or your account is restricted.
When you call, your phone enters emergency
mode. This enables the emergency service
exclusive access to your phone to call you back, if
necessary. To make or receive regular calls after
dialing the code, you must exit this mode.
•
To turn on the speakerphone, press the
Speakerphone key. The speakerphone icon
appears on the home screen when the
speakerphone is on.
•
To turn off the speakerphone, press the
Speakerphone key again.
Note: If you press the Speakerphone key during
an incoming call, you will answer the call.
To dial an emergency code:
Silence an Incoming Call
1. Enter your 3-digit emergency code.
2. Press the Send key.
•
To silence the phone without answering the
call, press the Back key or press the Volume
key up or down.
Note: Regardless of your 3-digit emergency code
(911, 111, 999, 000, etc.), your phone operates
as described above.
•
To silence the phone and answer the call,
press the Back key or press the Volume key
up or down and then press the Send key.
Exit Emergency Services
When you have completed the emergency call:
1. Select Exit.
Use Speed Dialing
Speed dialing allows you to assign a one- or
two-digit shortcut to a contact. Before you can use
speed dialing you must save a phone number as a
contact and assign a speed dial location to it. See
“Assign Speed Dials to Contacts” on page 29.
2. Select Exit again to confirm your choice.
Note: To determine who has access to
your location, see “Set Location Information” on
page 25.
To call a contact that has a speed dial location:
1. Enter the one- or two-digit speed
dial location.
2. Press the Send key.
User Guide
9
3
Text Entry
You can enter letters, numbers, and symbols in
contacts, text messages, and your banner.
Enter Letters with Number Keypad
From the text entry field, select Options >
Normal alpha to enter letters. You can enter text
in the following ways:
Text Entry Modes
The text entry screen has the following features:
•
To enter a letter, press a key once for the first
letter, twice of the second letter, and so on. If
your phone is set to Spanish, accented letters
are available. Wait for the cursor to move right
and enter the next character. Press the
# Space to enter a space.
1. Characters remaining that
you can type. Allowed
length of messages can vary
depending on your service.
2. Text entry fields.
•
To change case mode for a single letter,
press that key until you see the letter case
you want. To change the case mode, press
the * Shift key.
To enter a number, press and hold a number
key until the number appears on the screen.
3. Current capitalization setting.
4. Current text entry mode.
Note: The entry mode will default depending on
the task you are doing. For example, when
entering a phone number, you’re in a number
mode. When entering a name for a contact, you’re
in a letter mode.
•
The
icon indicates you are in Normal alpha
input mode. Press and hold the * Shift key to
switch input modes.
Enter Numbers with Number Keypad
From the text entry field, select Options >
Numbers only to enter a number when you press
a key once.
Rapid Entry with Number Keypad
From the text entry field, select Options >
Rapid entry to check words you are trying to
spell against a dictionary of common words. You
can enter text in the following ways:
The
icon indicates you are in Numbers only
input mode. Press and hold the * Shift key to
switch input modes.
10
Text Entry Modes
•
To enter words, press a key once. For
example, to enter the word “any” press the
2 > 6 > 9 keys. If the word doesn’t match
what you want, press 0 Next key to look at
other word matches. When you see the word
you want, press the # Space key.
•
•
To change case mode, press the * Shift key.
To enter a number, press and hold a number
key until the number appears on the screen.
The
icon indicates you are in Rapid entry
input mode. Press and the * Shift input key to
switch input modes.
Enter Symbols with Number Keypad
While entering text in Normal alpha mode, you
can enter symbols by pressing the 1 key until you
see the symbol you want. Using this method, you
have access to the following symbols:
.
@
?
!
-
,
&
:
‘
]
To access the full set of symbols:
1. From the text entry field, select Options >
Add symbol.
2. Scroll up or down to view the list of symbols.
3. Press the number key corresponding to the
symbols to enter it.
User Guide
11
Text Entry Quick Reference
This table gives instructions for entering letters, numbers, and symbols.
To..
Do this..
Enter a letter
Enter a number
Enter a symbol
Use Normal alpha mode and press a key until you see the letter your want.
Use Numbers only mode and press a key.
Use Normal alpha mode and press the 1 key until you see the symbol
you want.
Enter a space
Press the # Space key.
Erase a character
Press the Back key.
Erase all characters
Move the cursor right or left
Move the cursor up or down
Change input mode
Change case mode
Capitalize any letter
Lowercase any letter
Initial caps
Press and hold the Back key.
Scroll left or right.
Scroll up or down.
Press and hold the * Shift key.
Press the * Shift key.
In Normal alpha mode, press the * Shift key. Choose uppercase.
In Normal alpha mode, press the * Shift key. Choose lowercase.
In Normal alpha mode, press the * Shift key. Choose sentence case.
Press the appropriate left or right softkey.
Select options on the bottom
of the screen
12
Text Entry Quick Reference
4
My Stuff
This section describes how your phone can retrieve and playback media files and other downloads.
My Stuff Menu
Select My Stuff from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
My Stuff
My ringtones
My graphics
My games
Displays your ringtones and the Get more ringtones option.
Displays your graphics and the Get more graphics option.
Displays your games.
My themes
Displays your themes.
Assign a Ringtone
1. From My ringtones, highlight a ringtone.
My ringtones
My ringtones stores your preloaded and
downloaded ringtones. You can download
ringtones to your phone from the Virgin Mobile
directly from your phone using VirginXL.
Charges apply.
2. Select Assign and choose how you want to
assign the ringtone.
Note: Downloaded ringtones are listed in
My ringtones and can be assigned to individual
contacts or groups.
Download a Ringtone
My graphics
Before downloading, make sure you have enough
money in your account; otherwise you can Top-Up
your account.
My graphics stores your preloaded and
downloaded graphics. You can download
wallpapers and screensavers to your phone from
the Virgin Mobile Web site at
1. From My ringtones, select Get more
ringtones and search for a ringtone.
www.virginmobileusa.com or directly from your
phone using VirginXL. Charges apply.
2. Follow the prompts to purchase and
download the selected ringtone.
User Guide
13
–
Use the Navigation key to move
the paddle.
Press the Back key to pause the game.
Select Resume to restart the game.
Select Options > Exit to exit the game.
Download a Graphic
Before downloading, make sure you have enough
money in your account; otherwise you can Top-Up
your account.
–
–
–
1. From My graphics, select
Get more graphics and search
for a graphic.
My themes
My themes stores your preloaded Virgin Mobile
color themes. When you assign a color theme, the
colors for your background, headers and
2. Follow the prompts to purchase and
download the selected graphic.
Assign a Graphic
1. From My graphics, browse the Wallpapers,
highlight bars are changed. You can also find this
list of color themes in your Display settings.
Screensavers, or Caller IDs.
2. Select a graphic from the list.
3. Select Assign and choose how you want to
assign the graphic.
My games
My games stores your preloaded games.
Play Brick Attack
The goal of this game is to eliminate
bricks arranged in levels. You send a moving
ball upward using a paddle at the bottom of
the screen.
1. Select Brick attack.
2. You may see a notification, select Yes or No.
3. Select New to start the game. You have the
following options:
14
My games
5
My Account
You can manage your Virgin Mobile account directly
from your phone. The basic tasks are summarized
in this chapter. For more information about your
Note: You cannot register a debit or credit
card from your phone, and must register
online first before you can Top-Up with this
method via the phone.
Note: You cannot make calls, receive calls, or
access any other phone functions while you are
accessing your account information. All incoming
calls are automatically sent to your voicemail.
When your balance is low, you can Top-Up your
Virgin Mobile account from your phone.
Top-Up with a Top-Up Card
1. From the main menu, select My Account.
Check your Account Balance
You can check your Virgin Mobile account status
in one of two ways.
2. Scroll down to the Top-Up link and press
the OK key.
3. Enter your Account PIN and select Done.
•
•
From the main screen, scroll up.
From the main menu, select My Account.
4. Scroll down to select Login and press the
OK key.
Your account information appears. When your
account is low or empty, you receive a notification
to Top-Up.
5. Enter your Top-Up card’s PIN number and
press the OK key.
6. Scroll down to select Top-Up Now and
Note: Additional charges may apply for multiple
balance checks in one day. Visit
www.virginmobileusa.com for more details.
press the OK key.
7. You are now Topped-Up. Press the End
key to exit.
Top-Up your Account
Top-Up is how you add money to your Virgin
Mobile account. You can Top-Up your Virgin
Mobile account right from your phone. First, buy
a Top-Up card from one of the thousands of
retailers that carry them or register your debit
card, credit card, or PayPal account at
User Guide
15
Top-Up with a Debit Card, Credit
Card, or PayPal Account
1. From the main menu, select My Account.
2. Scroll down to the Top-Up link and press
the OK key.
3. Enter your Account PIN and select Done.
4. Scroll down to select Login and press the
OK key.
5. Scroll down to select either Credit Card or
PayPal and press the OK key.
6. Enter the amount you want to Top-Up and
press the OK key. You can Top-Up in
amounts of $20, $30, $50, or $90.
7. Scroll down to select Top-Up Now and press
the OK key.
8. You are now Topped-Up. Press the End
key to exit.
Note: You can also Top-Up over the Web at
For More Information
For more information about your Virgin Mobile
account or Virgin Mobile service, visit
16
For More Information
6
Settings
Settings Menu
Select Settings from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
Settings
Display
Access these options: Graphics, Main style, Themes, Greeting banner,
Language, Backlight, Auto-hyphen, Time/Date format, Brightness,
and Contrast.
Sounds
Access these options: Ringtone volume, My ringtones, Business ringtones,
Personal ringtones, Power on/off sound, Key volume, Key length, TXT tone,
Smart volume, Minute alert, Earpiece volume, and Speakerphone volume.
Convenience
Access these options: Set time/date (with Airplane mode enabled),
Airplane mode, Keyguard, Fast find, Frequent list, Answer Hold,
and 1-Touch dialing.
Call options
Security
Access these options: Voice dialing, Auto answer, and Any key.
Access these options: Lock phone, Change lock code, Special numbers,
Erase contacts, Erase downloads, and Reset phone.
Messaging
Access these options: TXT tone, Reminder, Signature, Edit auto text,
Save to sent, Auto-erase, and Text entry.
Network
Access these options: Privacy alert and Location.
Accessories
Access these options: Headset sound, Power backlighting, TTY,
and Hearing aid.
Phone info
Access these option: My phone number, Phone memory, Version info,
and Icon keys.
User Guide
17
3. Enter your new text (up to 14 characters) or
Display
press the # Space key for a blank banner.
Set Graphics
4. Select Save.
My graphics stores your preloaded and
downloaded graphics. You can download
wallpapers and screensavers to your phone from
the Virgin Mobile Web site at
www.virginmobileusa.com or directly from your
phone using VirginXL. Charges apply. For more
information, see “My graphics” on page 13.
Set Language
From Language, select a language.
Backlight
You can adjust Backlight to maximize brightness
or maximize battery life.
Set Backlight Duration
You can adjust Backlight to maximize brightness
or maximize battery life.
Set Main Menu View
From Main style, select one of the following:
•
Grid displays icons of each menu item, with
its name at the top of the screen.
From Backlight, select Duration and
10 seconds, 15 seconds, or 30 seconds to
turn backlighting on for the set time after your
last keypress.
•
List displays a list of all menu items.
The next time you view the Menu, your selected
menu style appears.
Enable Power Save Mode
From Backlight, select Pwr save mode and one
of the following:
Set Theme
From My themes, select a color theme for the
display background.
•
•
On to dim the backlight and conserve power.
Off to have backlight display at
normal brightness.
Set Greeting Banner
The banner is the personal label for your
phone, appearing on the home screen above
the time and date.
Enable Auto-Hyphenation
Auto-hyphenation, when enabled, automatically
inserts hyphens into your phone numbers to be
consistent with the U.S. dialing plan (or the North
American Numbering Plan).
1. From Greeting banner, select Edit.
2. Press the Back key to clear the
current banner.
18
Display
From Auto-hyphen, select Enabled to turn on
auto-hyphenation.
Set your Business Ringtone
Use Business ringtones to set the ringtone for
your business group contacts with a preloaded or
downloaded ringtone. See “My ringtones” on
page 13 for more information.
Set Time and Date Format
From Time/Date format, select a time and
date format.
Set your Personal Ringtone
Set Brightness
1. From Brightness, scroll to change the
Use Personal ringtones to set the ringtone for
your personal group contacts with a preloaded or
downloaded ringtone. See “My ringtones” on
page 13 for more information.
brightness level.
2. Select Save.
Set Contrast
1. From Contrast, scroll to change the
Set Power On/Off Sounds
From Power on/off sound, select Enabled to
have your phone play the sound when turned on.
contrast level.
2. Select Save.
Set Key Volume
1. From Key volume, scroll right or left to set
Sounds
the keypad volume.
Your phone has several settings that control the
sound. You can select from a variety of ringers
and adjust the volume.
2. Select Save.
Set Key Length
From Key length, select one of the following to
Set Ringtone Volume
control your keypad tone duration:
1. From Ringtone volume, scroll right or left
to set the ringer volume.
•
•
Normal sets the keypad tones to
normal length.
Long sets the keypad tones to long length.
2. Select Save.
Set your Ringtone
Set your TXT Tone
Use My ringtones to set your ringtone with a
preloaded or downloaded ringtone. See “My
ringtones” on page 13 for more information.
Use TXT tone to set your text message ringtone
with a preloaded or downloaded ringtone. See
“My ringtones” on page 13 for more information.
User Guide
19
1. From Set time/date, do the following to
Enable Smart Volume
change the date:
From Sounds, select Smart volume > Enabled
to automatically adjust the volume during a call,
based on surrounding noise levels.
–
–
Scroll left or right to move between the
month, day, and year fields.
Scroll up or down to change the month,
day, and year.
Enable Minute Alert
From Minute alert, select Enabled. Your phone
alerts you with a short beep ten seconds before
each minute passes during a call.
2. Press the OK key to save the date.
3. Do the following to change the time:
–
Scroll left or right to move between the
hour, minute, and AM/PM fields.
Scroll up or down to change the hour,
minute, and AM/PM.
Set Earpiece Volume
–
1. From Sounds, select Earpiece volume.
2. Scroll right or left to set the earpiece volume.
3. Press the OK key to save.
4. Press the OK key to save the time.
5. Select Done.
Set Speakerphone Volume
1. From Sounds, select
Enable Airplane Mode
While in an airplane, it is normally required that
you turn off your mobile phone because it emits
RF signals that interfere with air traffic control. In
airplane mode, however, your phone does not
emit RF signals. You cannot make or receive calls,
send text messages, or use the Browser, but you
can play games, use the Scheduler, set the clock,
and make emergency calls to designated
emergency numbers. Please check with
Speakerphone volume.
2. Scroll right or left to set the
speakerphone volume.
3. Press the OK key to save.
Convenience
Use these settings to make your phone
more convenient to use.
uniformed personnel before operating your
phone in Airplane mode.
Set Date and Time
In Airplane mode, you can set the time
and date manually.
From Airplane mode, select Enabled > OK to
activate airplane mode.
Note: You can only access Set time/date
with Airplane mode enabled.
With airplane mode enabled, you can also set
the time and date manually.
20
Convenience
2. From the home screen, press the keys
corresponding to the letters of the name you
want to find. A matching contact or speed
dial entry appears.
Keyguard
Enable Keyguard
Use Keyguard to lock the keypad immediately or
to automatically lock the keypad after a period of
inactivity to prevent accidental key presses.
3. Scroll to your desired contact and press the
Send key to call the number.
From Keyguard, select one of the following:
Enable Frequent List
•
•
to immediately lock the keypad.
to lock the keypad after 30 seconds
of inactivity.
From Frequent list, select Enabled. With
Frequent list enabled, the last 15 of your most
frequently called contacts appear at the beginning
of your contacts list. Scroll past the double line to
view the entire contacts list.
•
•
to lock the keypad after 1 minute of inactivity.
to lock the keypad after 5 minutes of inactivity.
Note: You can also activate Keyguard by pressing
and holding the * Shift key.
Answer Hold
Note: In a voice call or an active data call, user
cannot change the keyguard menu setting. User
will be prompted with "Feature can not be used
during a call". Only in dormant data session or
idle mode can the user make any changes to the
keyguard setting.
Enable Answer Hold
Use Answer Hold to place incoming calls on hold
until you are ready to answer them.
1. From Answer Hold, select Enabled.
If you have not recorded a hold message, you
need to record one, such as “Please hold. I’ll
answer in a minute.”
Unlock Keyguard
From the home screen, select Unlock and press
the * Shift key to unlock the keypad.
2. Record the message twice, as prompted.
3. Select Save or Options and one of
Call Contact using Fast Find
the following:
–
–
–
Play to replay your message.
Re-record to record your message again.
Exit to exit.
1. From Fast find, select Enabled to turn
on fast find.
The next time a call comes in, you can place
it on hold.
User Guide
21
Note: To use 1-Touch dialing, you must enable
1-Touch dialing on your phone and have a speed
dial location assigned to a contact.
Place a Call on Hold
You can place a call on hold with
Answer Hold enabled.
From 1-Touch dialing, select Enabled to
turn on 1-touch dialing.
Note: If you are already on a call and you receive
another call, you cannot place the incoming call
on hold. With no call waiting enabled, the call
goes to Voicemail.
Call options
Voice dialing
Use the following features to customize the
voice commands.
When a call comes in, do the following:
1. Select Options > Answer Hold to place
the caller on hold with your recorded
hold message.
Enable Automatic Add
2. Select Answer to speak to the caller on hold
From Automatic add, select Enabled to
automatically add a contact to your voice dial list
when you create a new contact.
or End Call to hang up without speaking.
Change Hold Call Message
1. From Answer Hold, select Re-record msg.
2. Record the message twice, as prompted.
Set Expert Mode
Use Expert mode to speak a command after
you hear a tone instead of following the
initial voice prompts.
3. Select Save to save the message or Options
and one of the following:
–
–
Play to replay your message.
Re-record to record your
message again.
From Expert mode, select one of the following:
•
Normal sets the phone to default
voice prompts.
–
Exit to exit.
•
Expert sets the phone to sound tones instead
of voice prompts.
Use 1-Touch Dialing
The 1-Touch Dialing feature is the fastest way to
call a speed dial location. To call a contact with
speed dial, press and hold the speed dialing
location. If it is a two-digit location, press the first
digit briefly, then press and hold the second digit.
Set Display Results
You can set the phone to display up to three voice
recognition contacts when calling or searching
for a contact with voice commands. From Display
results, select Single best or Three best.
22
Call options
1. From Voice training, read the message and
Set Digit Lengths
You can set the number of digits used for a phone
number in your voice dial list.
select OK > Train numbers > OK.
2. Follow the prompts for each number until
training is complete.
From Digit lengths, select one of the
Note: You must read the numbers digit by digit
following options:
for voice training to work.
•
•
North american recognizes only 7, 10, and
1 + 10 digits in a phone number.
Permit all allows 4-14 digits in a
phone number.
Enable Auto-Answer
From Auto answer, select After 5 seconds. The
phone automatically answers after five seconds
with a headset attached.
Enable Voice Answer
You can set your phone to answer a call with your
voice when using a hands-free accessory.
Enable Any Key
From Any key, select one of the following:
1. From Auto answer, select Disabled.
•
Any key mute to silence calls when
you press any key except for the Send
or Speakerphone key.
2. From Ringer mode, select Normal sounds.
3. From Headset sound, select
Out of headset.
•
Any key answer to answer calls when you
press any key except for the End, Back, or
Navigation key.
4. From Voice answer, select With accessory.
Enable Voice Wake-up
•
•
From Headset sound, select Out of headset.
From Voice wake-up, select With accessory
to activate voice dialling.
Security
This section describes the security features on
your phone. You can adjust these features to
prevent access to your personal information. All
security features are shielded by a four-digit lock
code (typically 0000 or the last 4 digits of your
phone number).
Note: You must use a headset or hands-free kit
and connect the AC adapter to the phone and the
wall outlet for voice wake-up to work.
Use Voice Training
If your phone has trouble recognizing your voice,
you can train your phone to recognize specifically
your voice for numbers.
User Guide
23
Lock phone
Assign Special Numbers
Use Special numbers to specify three
personal phone numbers you can call with
your phone locked.
Set Lock Phone
With your phone locked, you can call only
emergency numbers or your service provider’s
customer service number. You can still receive
incoming calls.
1. From Security, enter your four-digit
lock code.
2. Select Special numbers.
1. From Security, enter your four-digit
3. Select an Unassigned slot.
4. Enter the number and select Done.
lock code.
2. Select Lock phone > OK and one of
the following:
For privacy purposes, you can view these
numbers only when entering them for the
first time.
–
–
Never leaves the phone always unlocked.
On power up locks the phone every time
you turn it on.
To make a call to an ICE number from a locked
phone, you must dial the number (including area
code) exactly as stored in Special numbers.
–
Now locks the phone immediately.
Unlock the Phone
Erase All Contacts
1. From Security, enter your four-digit
1. From the home screen, select Unlock.
2. Enter your four-digit lock code.
lock code.
Change Lock Code
Change your lock code from the default.
2. Select Erase contacts > Yes > Yes to erase
all entries from your contacts list.
1. From Security, enter your four-digit
Note: You cannot recover deleted information.
lock code.
Erase All Downloads
1. From Security, enter your four-digit
2. Select Change lock code > Yes.
3. Enter a new four-digit code.
4. Re-enter your new lock code.
lock code.
2. Select Erase downloads > Yes > Yes to
erase all your downloaded (excluding the
preloaded) content.
Note: You cannot recover deleted information.
24
Security
•
Location on shares your position
information, in addition to
emergency services.
Reset your Phone Settings
1. From Security, enter your four-digit
lock code.
2. Select Reset phone > Yes to reset your
phone settings to the factory default,
deleting all your custom settings.
Accessories
Set Headset Sounds
Note: You cannot recover deleted information.
With a headset attached to your phone, you
can play the ringer through the headset or
phone speaker.
Messaging
Use Messaging to set up the settings affecting all
messages. See “Message Settings” on page 38 for
more information.
From Headset sound, select Out of phone
(ringing from the phone speaker) or Out of
headset (ringing from the headset).
Enable Power backlighting
Network
From Power backlighting, select Always on have
the backlight always on whenever the phone
detects external power.
Enable Privacy Alert
From Privacy alert, select Enabled to set your
phone to alert you when enhanced digital CDMA
privacy is lost or regained.
Charge time may increase, preventing the phone
from reaching its complete charge level.
Set Location Information
Connect to TTY Device
Use Location to share your location information
with network services other than emergency
services (for example, 911, 111, 999 and 000) in
serviced areas. This feature works only when your
phone is in digital mode. You do have the option
of turning off the locator to emergency services.
You can connect the phone to a teletype (TTY)
device for the hearing impaired. (TTY device
sold separately.)
Note: Enable TTY only when using the phone with
a TTY device.
1. Connect the TTY device to your phone.
From Location, select one of the following:
2. From TTY, select OK to clear
•
911 only (default) shares your position
information only with emergency services
when you call your 3-digit emergency code.
the notification.
User Guide
25
3. Select one of the following:
View Phone Icons
Select Icon keys to view the icons used in
your phone.
–
–
–
TTY off disables TTY.
TTY on enables TTY devices.
TTY on + talk enables TTY devices and
voice carry over.
–
TTY on + hear enables TTY devices and
hearing carry over.
Note: You can also enter ##889 with your keypad
and select TTY to enable TTY.
Connect to Hearing Aid Device
With a T-coil hearing aid device (sold
separately) connected, you can enable
the hearing aid feature.
1. Connect the T-coil hearing aid device to
your phone.
2. From Hearing aid, select OK > Enabled.
Phone info
View Phone Number
Select My phone number to view your phone’s
phone number, MSID, and serial number.
Check your Phone Memory
Select Phone memory to check the memory
usage of your phone.
View Version Information
Select Version info to check your phone’s
software and hardware information.
26
Phone info
7
Contacts
Use your phone’s contacts list to store information about a person or company.
Contacts Menu
Select Contacts from the main menu to access the following functions:
Level 1 >
Contacts
Level 2 >
Level 3
Find name
Access your existing contacts list.
Add a new entry to your contacts list.
View your groups of contacts.
View your contacts assigned with speed dials.
View your contacts assigned with voice tags.
View your phone number.
Add new
Groups
Speed dial list
Voice dial list
My phone number
View Contact Details
1. From Find name, select a contact.
Access Contacts
Access Contacts List
1. From Find name, enter the first letter of your
desired contact and scroll through to
highlight it.
2. At the contact details screen, select a
number, address or note.
3. Select the detail you want to view. For
example, to view a phone number,
select View number.
2. Do one of the following:
–
–
Press the Send key to call the contact.
Press the OK key to view the
Use Frequent List
contact’s details.
With Frequent list enabled, you can view 15
of your most frequently called contacts. See
“Enable Frequent List” on page 21.
–
–
Select New to create a new contact.
Select Options to access more functions.
User Guide
27
Use Fast Find
Add a Code or Extension
With Fast find enabled, you can press one or two
keys to view close matches of the contact. See
“Call Contact using Fast Find” on page 21.
When saving the phone number of an
automated service, you may include a
pause for dialing an extension.
1. From the home screen, enter a
Add Contacts
phone number.
2. Select Options and a type of pause:
Add Contacts from Home Screen
1. From the home screen, enter a phone
–
Time pause causes the phone to stop
dialing for two seconds.
number to save (include the area code).
–
Hard pause causes the phone to
wait until you select Release while
making the call.
2. Select Save > Save new contact.
3. Enter a name for the contact.
4. Enter additional phone numbers, email
addresses, and other contact details.
(Scroll up or down to move through the
contact fields.)
3. Enter the remaining numbers and
select Save > Save new contact.
4. Complete the contact information
and select Save.
5. When done, select Save.
Use Contacts
Add Contacts from Contacts Menu
1. From Add new, enter a name for the contact.
Call Contacts
1. From Find name, select a contact.
Scroll down to the next field when done.
2. Enter a primary number for the contact.
2. At the contact details screen, select
3. Enter additional phone numbers, email
addresses, and other contact details.
(Scroll up or down to move through
the contact fields.)
a number.
3. Select Call.
Send a Text Message to Contacts
4. When done, select Save.
1. From Find name, select a contact.
2. At the contact details screen, select a
number or email address.
28
Add Contacts
3. Select Send text msg.
Assign Message Tones to Contacts
4. Complete your text message and select Send.
1. From Find name, select a contact.
2. At the contact details screen, select the
Customize Contacts
contact name.
3. Select Options > TXT tone to assign a tone.
Edit Contact Details
1. From Find name, select a contact.
(Scroll to select a tone.)
2. At the contact details screen, select Edit.
Assign Pictures to Contacts
3. Enter additional phone numbers, email
addresses, and other contact details.
(Scroll up or down to move through the
contact fields.)
1. From Find name, select a contact.
2. At the contact details screen, select the
contact name.
3. Select Options > Picture and select
4. When done, select Save.
a picture.
Assign Number Types
1. From Find name, select a contact.
Add a Prefix to Phone Numbers
Use Prepend to add a prefix, such as an area
code, to a phone number:
2. At the contact details screen, select Edit.
3. Press down twice to scroll to the number
1. From Find name, select a contact.
type dropdown and press the OK key.
2. At the contact details screen, select
4. Select a number type. The appropriate
icon appears next to the number in your
contacts list.
a number.
3. Select Options > Prepend to enter the
prefix at the beginning of the number.
5. Select Save.
4. Select Save.
Assign Ringtones to Contacts
1. From Find name, select a contact.
Assign Speed Dials to Contacts
1. From Find name, select a contact.
2. At the contact details screen, select the
2. At the contact details screen, select
contact name.
a number.
3. Select Options > Ringtone to assign a
ringtone. (Scroll to select a ringtone.)
User Guide
29
3. Select Options > Add speed dial.
Erase Contacts
4. Select a location from the list to assign the
Erase Contact Details
speed dial number.
1. From Find name, select a contact.
Change Primary Numbers
2. At the contact details screen, select a
When a contact has more than one number, the
first number becomes the primary number by
default. To change the contact’s primary number:
number, address or note.
3. Select your desired erase option and Yes. For
example, to erase an email address, select
Options > Erase address > Yes.
1. From Find name, select a contact.
2. At the contact details screen, select
Erase an Entire Contact
a number.
1. From Find name, select a contact.
3. Select Options > Primary number > Yes.
2. At the contact details screen, select the
Add Contacts to Groups
contact name.
1. From Find name, select a contact.
3. Select Options > Erase contact > Yes to
erase the entire contact.
2. At the contact details screen, select a number
or email address.
Contact Groups
3. Select Options > Add to group.
You can assign your contacts to groups. Your
phone comes with default groups. You can also
create your own groups.
4. Select groups from the list provided. A
checkmark appears next to each selection.
You can also remove a checkmark.
5. When finished, select Done.
View Groups
1. Select Groups to view your preloaded
groups, followed by the custom groups you
have created.
Visit Web Addresses
1. From Find name, select a contact.
2. At the contact details screen, select a
2. Highlight a group and do one of
Web address.
the following:
3. Select Options > Launch web.
–
Press the OK key to view the
group details.
30
Erase Contacts
–
–
Select New to create a new group.
Select Options to access more functions.
Assign Ringers to Groups
1. From Groups, select a group.
2. At the group details screen, scroll to the
Create a New Group
1. From Groups, select New.
group name.
3. Select Options > Ringtone >
Assign ringtone and a ringer from
the list. (Scroll to play the ringers.)
2. Enter a name for the group and select Next.
3. Select contacts from the list provided. A
checkmark appears next to each selection.
You can also remove checkmarks.
Assign Message Tones to Groups
4. When finished, select Done.
1. From Groups, select a group.
Your new group appears the next time you view
your groups list.
2. At the group details screen, scroll to
the group name.
3. Select Options > TXT tone >
Assign TXT tone and a ringer from
the list. (Scroll to play the ringers.)
Send Text Messages to Groups
1. From Groups, highlight a group.
2. Select Options > Send text msg.
3. Complete your text message and select Send.
Assign Pictures to Groups
1. From Groups, highlight a group.
Add or Remove Contacts
from Groups
2. At the group details screen, scroll to
the group name.
1. From Groups, highlight a group.
3. Select Options > Picture > Assign picture
and assign a picture.
2. Select Options > Edit.
3. If you are modifying a group you created,
Erase a Group
1. From Groups, highlight a group.
select Next. Otherwise, go to the next step.
4. Select contacts from the list provided. A
checkmark appears next to each contact in
the group. Press the OK key to add or
remove checkmarks.
2. Select Options > Erase > Yes.
5. When finished, select Done.
User Guide
31
Speed Dial List
View Phone Number
Select My phone number to view your phone’s
Assign Speed Dial Numbers
1. From Speed dial list, highlight an
phone number.
unassigned number (marked as empty).
2. Select Assign.
3. At the contacts list, select a contact.
4. At the contact details screen, select a
phone number.
Clear Speed Dial Numbers
1. From Speed dial list, highlight an
assigned number.
2. Select Erase > Yes.
Voice Dial List
Enable Voice Dial Tags
Your phone creates a voice dial tag for each
contact that has a name field which is not blank
or a name that is more than five syllables. You can
enable or disable the voice dial tags associated
with your contacts.
1. From Voice dial list, press the OK key to
add or remove checkmarks. A checkmark
appears next to each enabled voice
dial. (Scroll through the list to play
the voice dial tags.)
2. When done, select Save.
32
Speed Dial List
8
VirginXL
Access VirginXL
With VirginXL, you can access music,
entertainment, and information services from
your phone. Download games, ringtones,
wallpapers, screen savers, and other content; surf
the web; and more. Check Virgin Mobile’s Web
and pricing, or check directly from your phone
through the VirginXL menu. Charges apply.
To launch VirginXL, scroll left from the main
screen or select VirginXL from the main menu.
Note: You cannot make calls, receive calls, or
access any other phone functions during a
VirginXL session. All incoming calls are
automatically sent to your voicemail.
Navigate VirginXL
1. Scroll through the available items and
highlight the one you want.
2. Press the OK key to select a VirginXL menu
item or options.
A scroll bar on the right side of the screen
indicates that there is more text. Scroll down to go
to the next screen of text. Press the Back key to
move back one screen.
End a VirginXL Session
Press the End key from within VirginXL.
User Guide
33
9
Messaging
Use Messaging to send, receive, and erase messages from your phone.
Messaging Menu
Select Messaging from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
Messaging Send text msg
Compose a text message.
Inbox
Shows a list of received text and multimedia messages.
Shows how many alerts are waiting.
Virgin Alerts
Voicemail
Sent
Shows how many voicemails are waiting.
Shows a list of messages you have successfully sent.
Shows a list of messages you have sent, but are pending or failed.
Shows a list of messages you have saved.
Outbox
Saved
Drafts
Shows a list of messages that have been started, but saved to be completed at a
later time.
Msg settings
Erase msg
Access these options: TXT tone, Reminder, Signature, Edit auto text,
Save to sent, Auto-erase, and Text entry.
Access these options: Inbox, Outbox, Sent, Saved, Drafts, and All.
34
Messaging Menu
Add Recipients from Contacts
Send Messages
1. At the compose message screen, select
Options > Contacts when entering a phone
number or email address.
Create a Text Message
You can send and receive text messages with most
mobile phones and email addresses.
2. Select a contact from the contacts list.
3. Select a number or address.
4. Complete your message.
1. From Send text msg, enter a recipient’s
phone number or email address. (Select
Options to access contacts, groups or
recently used addresses. Scroll down to
move to the next field when done.)
Add Recipients from Recent List
1. At the compose message screen, select
Options > Recent list when entering a
phone number or email address.
You can send a single message to up to ten
recipients at once. Use a comma or space to
separate each address.
2. Select a number or address.
2. Enter the message. (Select Options to access
3. Complete your message.
more features.)
Add Recipients from Recent Calls
3. When done, select Send.
1. At the compose message screen, select
Options > Recent calls when entering a
phone number or email address.
Receive Calls while
Creating Messages
2. Select a number.
If you receive a call while creating a message a
notification appears. Do one of the following:
3. Complete your message.
•
Select Ignore to ignore the call and return to
the message screen.
Send to Groups
1. At the compose message screen, select
Options > Groups when entering a phone
number or email address.
•
Press the Send key to answer the call and
your phone automatically saves the message
to Drafts.
2. Select a group.
Enter Message Recipients
3. Complete your message.
The following describes how to add recipients
to your messages.
User Guide
35
Save Recipients as Contacts
Use Preset Text
Add Preset Text
1. At the compose message screen, select
Options > Insert auto text when
entering the text.
1. At the compose message screen, select
Options > Save address when entering a
phone number or email address.
2. Select a number or address.
3. Select Options > Save new contact
(to create a new contact) or Options >
Add to Contact (to add the number or
address to an existing contact).
2. Select a preset text entry.
3. Complete your message.
Save Messages as Preset Text
1. At the compose message screen, select
Options > Save auto text when entering the
text to use it later as preset text.
Add Recipients from Message Text
1. At the compose message screen, select
Options > Add address when entering the
text to add more recipients.
2. Complete your message.
2. Enter a number or address to add.
Save Received Messages as Preset Text
3. Complete your message.
When viewing a received message, select
Options > Save auto text to use it later
as preset text.
Save Messages to Drafts
At the compose message screen, select Options >
Save message when entering the text. Your phone
saves the message to Drafts for you to complete at
a later time.
Manage Received Messages
Reply to Text Messages
When receiving a message, your phone displays a
notification and the message icon appears at the
top of your screen. The message icon flashes with
an urgent message alert if the message is urgent.
Complete Messages in Drafts
•
•
•
From Drafts, highlight your desired message.
Select Edit.
Complete your message.
1. When a message notification appears, select
Inbox (to view the message) or Ignore (to
clear the notification).
An icon appears at the top of your screen
when you have an unread message.
36
Manage Received Messages
2. From Inbox, highlight a message and select
View > Reply (to compose your message)
or Options (to access more features).
Go to Web Addresses in Messages
When viewing a received message, select
Options > Launch browser to go to a
web address included in the message.
3. Complete your message and select Send.
Forward Messages
1. When viewing a received message, select
Use Voicemail
Set Up your Voicemail
Options > Forward.
Before your phone can receive voicemail
messages, you must set up a 4-10 digit passcode
and record a personal voicemail greeting.
2. Enter a number or address.
3. Complete your message and select Send.
Reply with a Copy of the Message
1. When viewing a received message, select
When you have set up your voicemail, all
unanswered calls to your phone are automatically
transferred to voicemail, even if your phone is in
use or turned off.
Options > Reply with copy.
The original message appears in your
reply message.
1. Press and hold the 1 key.
2. Follow the system prompts to create a
2. Complete your message and select Send.
password and record a greeting.
Call a Number in a Message
When viewing a received message, select Options >
Check your Voicemail
When you receive a voicemail message, a
notification with a voicemail message icon
appears at the top of your screen.
Call to call a valid number in the message.
Save Received Messages
When viewing a received message, select
Options > Save message to save it to Saved.
•
At the voicemail notification, select Call to call
your voicemail number and follow the system
prompts to retrieve the message.
Select Ignore to clear the notification without
checking messages. The notification icon
remains on top of the screen until you listen to
the message.
Lock Messages
When viewing a received message, select
Options > Lock msg to protect it from
accidental deletion. To unlock the message,
select Options > Unlock msg.
User Guide
37
•
When only the voicemail message icon
appears on top of the screen, select
Voicemail and follow the system prompts
to retrieve the message.
Unable to Send Messages
You may not be able to send or receive messages
if your phone’s memory is nearly full, or if digital
service is not available at the time. To free up
memory, erase old messages. See “Erase
Messages” on page 39.
Manage Sent Messages
Check Message Status in Sent Folder
Use the following symbols to check the Sent folder
for the status of messages successfully sent.
Manage Virgin Alerts
1. From Virgin Alerts, select an alert.
2. Select View to view the alert.
The scheduled message will be sent at the
scheduled time. You cannot cancel delivery
of the message.
Message Settings
The following message settings affect all messages
unless you change them for individual messages.
The message was sent. You cannot cancel
delivery of the message.
Set your TXT Tone
The message has been received.
Use TXT tone to set your text message ringtone
with a preloaded or downloaded ringtone. See
“My ringtones” on page 13 for more information.
The message has been sent to more than
one recipient.
Set your Reminder
Check Message Status in Outbox
From Reminder, select On to enable a reminder
beep to sound every five minutes until you read
the new message.
Use the following symbols to check your Outbox
for the status of messages sent but still in process.
The message is pending and will be sent
when possible. You can cancel delivery of
the message.
Set your Signature
You can create a signature to appear at the end of
all outgoing messages.
The message cannot be sent because
service is not available. An alert appears on
your phone if the message cannot be sent.
1. From Signature, enter your signature.
38
Manage Sent Messages
2. Select OK to save the signature.
Enable Auto-Erase
Note: The signature counts towards the character
limit of your message.
Use Auto-erase to set your phone to erase
messages automatically when it needs memory for
incoming messages.
Edit Preset Messages
From Auto-erase, select one of the following:
Your phone comes with preset messages, such as
“Please call me,” which you can insert into the
body of a text message. You can edit or create up
to 40 preset messages.
•
•
Disabled erases no messages.
Inbox msgs erases old messages in Inbox
when memory is needed.
•
•
Sent msgs erases old messages in Sent when
memory is needed.
Both erases old messages in both Inbox and
Sent when memory is needed.
1. From Edit auto text, do one of the following:
–
Scroll to a preset message and
select Edit.
–
Select New msg to create a new
preset message.
Set Default Text Entry Mode
2. Enter or edit the text.
You can change the default text entry mode when
creating a text message. This setting applies only
to the Message field, not the Send To field.
3. Select Save.
Note: You can also save messages you have
From Text entry, select Normal alpha (to enter
text letter by letter) or Rapid mode (to enter text
with word recognition).
written or received as preset messages.
Enable Save to Sent
From Save to sent, select Auto (to
automatically save outgoing messages to the
Sent folder), Off (to disable automatic saving
of outgoing messages to the Sent folder), or
User confirmation (to choose whether to save
them when sending them).
Erase Messages
Erasing old messages frees up memory in your
phone. You can erase messages as you send or
read them, erase them one at a time, or erase
them all at once.
User Guide
39
Erase a Single Message
When viewing a received message, select
Options > Erase > Yes.
Note: You can erase a scheduled message, but
cannot cancel its delivery.
Erase Messages from a Folder
From Erase msg, select a folder to erase
messages from. For example, to erase received
messages, select Inbox > Yes.
Note: You cannot recover deleted information.
Erase All Messages
From Erase msg, select All > Yes to erase
all messages from all folders, except for
voicemail messages.
Note: You cannot recover deleted information.
40
Erase Messages
10 Tools
Tools Menu
Select Tools from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
Tools
Voice memo
Calendar
Access these options: Record new and Recorded memos.
Access these options: Add new event, View month, View day, Go to date,
View all events, and Settings.
Alarm clock
Tip calculator
Calculator
World clock
Timer
Set an alarm.
Calculate a tip.
Perform basic calculations.
View times from different time zones.
Set a countdown timer.
Use a stopwatch timer.
Use the memo pad.
Stopwatch
Memopad
If you receive an incoming call while recording a
memo, the memo is saved and the incoming call
screen appears.
Voice memo
Use Voice memo to record and play back
audio memos.
Play Voice Memos
1. From Recorded memos, highlight a memo.
Record Voice Memos
1. From Voice memo, select Record new.
2. Select Play to play the memo or Options to
2. Record your voice memo and select
access more features.
Stop when done.
3. Select Save.
User Guide
41
–
Scroll up or down to change hour
and minute.
Calendar
Use Calendar to schedule events and set
Press the OK key to save and move to the
next field.
reminder alerts.
Create an Event
6. Press the OK key to select a priority from
1. From Add new event, enter a name. Scroll
the list.
down to move to the next field when done.
7. Press the OK key to select a reminder from
2. Press the OK key to select an event type
the list.
from the list.
8. Press the OK key to select a reminder sound
3. Press the OK key to change the date,
from the list.
if needed.
9. Press the OK key to select During event to
enable silent mode or Off to have normal
sounds.
–
–
Scroll left or right to move between
month, day, and year fields.
Scroll up or down to change month, day,
and year.
10. Press the OK key to select a recurring event
from the list, if needed.
Press the OK key to save and move to the
next field.
11. Select Save.
View Events
4. Press the OK key to change the time,
if needed.
View Events by Month
1. From View month, scroll through the month
–
–
Scroll left or right to move between hour,
minute, and AM/PM fields.
Scroll up or down to change hour,
minute, and AM/PM.
view. (Days with events are highlighted.)
2. Press the OK key to select a date.
3. Do one of the following:
Press the OK key to save and move to
the next field.
–
Scroll left or right to move to
another date.
5. Press the OK key to change the duration,
–
–
Select an event.
Scroll to a time and select Add new to
create a new event.
if needed.
–
Scroll left or right to move between hour
and minute fields.
–
Select Options to access more features.
42
Calendar
View Events by Date
Sort Events by Priority
From View day, do one of the following:
From View all events, select Options >
Sort by priority to sort events by their
assigned priority.
•
•
•
Scroll left or right to move to another date.
Select an event.
Scroll to a time and select Add new to create a
new event.
Modify Events
Edit an Event
•
Select Options to access more features.
1. From View day, select an event.
Go to a Specific Date
2. At the event details screen, select
1. From Go to date, scroll left or right to move
between month, day, and year fields. Scroll
up or down to change month, day, or year.
Options > Edit.
3. Modify the event and select Save.
2. Press the OK key to select the date.
Send an Event
1. From View day, select an event.
View Events by List
2. At the event details screen, select
Options > Send to attach the file to a
multimedia message.
From View all events, select an event from the list
or Options to access more features.
Return to the Current Date
From View day, select Options > Go to today to
return to the current date.
3. Complete the appropriate task.
Copy an Event
1. From View day, select an event.
Sort Events by Time
From View all events, select Options >
Sort by time to sort events by time.
2. At the event details screen, select
Options > Copy.
3. Enter a new name for the event.
Sort Events by Type
4. Complete the event and select Save.
From View all events, select Options >
Sort by type to sort events by their assigned type.
User Guide
43
–
Scroll up or down to change hour,
minute, and AM/PM.
Erase Events
Erase an Event
1. From View day, select an event.
3. Select Save when done.
Erase Events Automatically
1. From Settings, select Auto erase.
2. At the event details screen, select Options >
Erase > Yes.
2. Select an option from the list to set when to
Erase the Current Day’s Events
automatically erase your past events.
From View day, select Options >
Erase today’s events > Yes to erase all
events on that day.
Set Event Priority
1. From Settings, select Priority.
2. Select an option to set every event you create
Erase All Events
with this priority type.
From View all events, select Options >
Erase all events > Yes to erase all events
from the phone.
Set Event Reminder
1. From Settings, select Reminder.
Note: You cannot recover deleted information.
2. Select an option to set every event you create
with this reminder setting.
Erase All Past Events
From View all events, select Options >
Erase all past events > Yes to erase all past
events from the phone.
Set Event Reminder Alert
1. From Settings, select Reminder sound.
2. Select an option to set every event you
create with this reminder alert. (Scroll to
listen to sounds.)
Note: You cannot recover deleted information.
Scheduler Settings
Set Event Silent Mode
1. From Settings, select Silent mode.
Set Scheduler Hours
1. From Settings, select Calendar hours.
2. Modify the start and end times.
2. Select an option to set every event you create
with this silent mode.
–
Scroll left or right to move between hour,
minute, and AM/PM fields.
44
Calendar
2. Choose a time. (A notification shows the
Alarm Clock
quick alarm is on.)
You can set up to four alerts with your phone’s
three alarm clocks and one quick alarm.
When the quick alarm rings, select Off to turn off
the alarm, or Reset to set the quick alarm again.
Note: The alert occurs only if the phone is on.
Use Tip Calculator
Set an Alarm
1. From Alarm clock, scroll to one of the
1. From Tip calculator, enter the amount of
your bill and select Next.
alarms and select Set.
2. Scroll to select the percentage you
want to tip.
2. Press the OK key to change the time,
if needed.
Step Result: The total bill with tip is
displayed. If you are finished, select Done.
Otherwise, go on to the next step.
–
–
Scroll left or right to move between hour,
minute and AM/PM fields.
Scroll up or down to change hour,
minute and AM/PM.
3. Select Split and enter the number of
people sharing the bill (or enter 1 if
paying the entire bill).
Press the OK key to save time and move to
the next field.
3. Press the OK key to select a sound
4. Select Next to view the final bill.
from the list.
5. Select Done when finished.
4. Press the OK key to select a recurring
alarm from the list, if needed.
Use Calculator
1. From Calculator, enter the first number.
5. Press the OK key to enter a note.
6. Select Save.
2. Select a mathematical operation:
–
–
–
–
Scroll left to multiply.
Scroll right to divide.
Scroll up to add.
When the alarm rings, select Stop to turn off the
alarm or Snooze to set the alarm to ring in
another ten minutes.
Scroll down to subtract.
Set the Quick Alarm
1. From Alarm clock, scroll to the quick
Your selection will appear highlighted.
3. Enter the second number, and press the OK
alarm and select Set.
key to view the result.
User Guide
45
4. Select Exit to return to the menu, or Options
Use Timer
and one of the following:
The timer counts down for the specified time. It
beeps when that amount of time has elapsed.
–
MS clears value currently stored and
adds the displayed result to value stored
in memory.
1. From Timer, select Set.
2. Enter the time length.
–
–
–
M+ adds displayed result to the value
stored in memory.
MR displays currently stored value on
the screen.
MC clears value currently stored
in memory.
–
Scroll left or right to move between
hours, minutes, or seconds fields.
Scroll up or down to change hours,
minutes, or seconds.
–
3. Select Sound, and choose from the list to
modify the sound.
4. To work the timer, select from the
World clock
Use World clock to check times in cities around
following options:
–
–
–
Start begins the countdown.
Stop pauses the countdown.
Reset clears the timer.
the world in relation to your local time.
Set World Clock
1. From World clock, first scroll left or right to
When the countdown is complete, select Off to
silence the alarm.
select a time zone.
2. Check your local time and date on the first
line, followed by your selected world city and
its time and date.
Use Stopwatch
From Stopwatch, select from the
following options:
Search World Clock
1. From World clock, select Options >
•
•
•
Start begins counting.
Stop pauses counting.
Reset clears the stopwatch.
Search city or Search country.
2. Enter the first letter(s) of your desired
Press the Back key to exit.
city or country.
3. Select a city or country from the list.
46
World clock
Lock a Memo
Memopad
You can lock a memo to prevent it from being
edited or erased.
Write a Memo
1. From New memo, enter the memo.
1. From View memos, highlight a memo.
2. Select Options > Lock memo.
2. Select Save.
To unlock a memo, select Unlock memo.
View a Memo
From View memos, select View to open a memo
or Options to access more features.
Erase a Memo
1. From View memos, highlight a memo.
Edit a Memo
2. Select Options > Erase > Yes.
1. From View memos, highlight a memo.
Erase All Memos
From View memos, select Options >
Erase all > Yes.
2. Select Options > Edit.
3. Edit the memo, and select Save.
Note: Selecting Erase all only erases
unlocked memos.
Send a Memo
1. From View memos, highlight a memo.
2. Select Options > Send as sms.
3. Complete the message, and select Send.
Call a Number in a Memo
If you have a phone number in a memo, you
can call it.
1. From View memos, highlight a memo.
2. Select Options > Use number.
3. Select a number, and press the Send key.
User Guide
47
11 Recent Calls
Recent Calls Menu
Select Recent Calls from the main menu to access the following functions:
Level 1 >
Level 2 >
Level 3
Recent Calls
Missed calls
Received calls
Outgoing calls
All calls
See a list of all voice calls you have missed.
See a list of all voice calls you have received.
See a list of all voice calls you have made.
See a list of all voice calls.
Call timers
Access these options: Last call and All calls.
Return an Outgoing Call
1. From Outgoing calls, highlight a number.
Work with Call Lists
Return Any Call
1. From All calls, highlight a number.
2. Press the Send key to call the number or
select Options to access more features.
2. Press the Send key to call the number or
This list contains all calls you have made.
select Options to access more features.
Return a Missed Call
This list contains all calls made and received.
1. From Missed calls, highlight a number.
Return a Received Call
1. From Received calls, highlight a number.
2. Press the Send key to call the number or
select Options to access more features.
2. Press the Send key to call the number or
This list contains all calls you received, but did
not answer.
select Options to access more features.
This list contains all calls received.
48
Recent Calls Menu
Deal with a Missed Call
Erase Call List Records
When you have missed a call, “Missed Call”
appears on your screen. You can do one of
the following:
Erase a Single Record
1. At a call list, highlight a contact.
2. Select Options > Erase > Yes.
•
•
To clear the screen, select OK.
To view the call details, select Calls and
press the OK key.
To return the call, select Calls and press
the Send key.
Erase a Call List
1. At a call list, highlight a contact.
•
2. Select Options > Erase All > Yes.
Call List Options
Work with Call Timers
View Last Call Timer
Select Last call to view the total call time of
your last call made or received. Select Done
when finished.
Save Number from Call List
1. At the call list, highlight a number.
2. Select Options > Save.
3. Select New entry to create a new contact
or Existing entry to add number to an
existing contact.
View All Calls Timer
Select All calls to view the number of calls made
and received and the total call time.
View Contact from Call List
1. At a call list, highlight a contact.
2. Press OK to see the contact details screen.
Send Text Message from Call List
1. At a call list, highlight a contact.
2. Select Send txt.
3. Complete your text message and select Send.
User Guide
49
12 Web
•
•
Press the End key to exit.
Select Options to access more
browser features.
Surf the Web
You can use your phone to browse the Internet if
you have obtained phone Internet services from
your service provider and if over-the-air Internet
access is available in your area.
Add a Bookmark
1. Surf to the Web page you want to bookmark
and select Options > Add to Bookmarks.
Launch Browser
2. Edit the bookmark's details, if needed.
Select Surf the Web to launch the browser. An
alert appears notifying of airtime fees, if you have
enabled web alerts. Select OK to continue.
3. Select Options > Save to save
the bookmark.
If this is the first time you have connected to the
Internet, a message informs you that security is
not yet enabled for your browser. Select Yes to
enable security.
To access your saved bookmarks, select
Options > Bookmarks from any web page.
Search the Web
From Web, select Options > Search to go
directly to the browser’s search page.
Browse the Web
A browser home page with a list of
bookmarks and some browser menu options
appear when you are connected to the Web.
The lock icon appears in a secure session.
You can do the following:
•
To choose a site, scroll to the link and press
the OK key.
•
An underline and an arrow indicate that
there is more text. Scroll down to view the
rest of the text.
•
Press the Back key to return to the
previous screen.
50
Surf the Web
13 Voice Commands
You can do certain commands through voice
recognition. To control the settings associated
with voice commands, see “Voice dialing” on
page 22.
Call a Number
1. From the home screen, press and hold
the Send key. The phone prompts, “Say
a command”.
2. Say “Dial Number” and then speak the digits
of the number you want to call. If you pause,
the phone prompts you, “Did you say
Call a Contact
1. From the home screen, press and hold
the Send key. The phone prompts, “Say
a command”.
<number>” or “Say a number” if it does not
recognize the name. Say “Yes” to make the
call, “No” to cancel the phone call.
2. Say “Contact” and then name of the person
you want to call.
3. Press the End key to end the call.
The phone prompts, “Please repeat” or “Say
a name” if it does not recognize the name. If
the name you spoke matches a contact in the
voice dial list, the phone prompts: “Name,
correct?” Say “Yes” to make the call, “No” to
select a similar name, or “Cancel” to cancel
the phone call.
Find a Contact
1. From the home screen, press and hold the
Send key. The phone prompts, “Say
a command”.
2. Say “Find Contacts”. The phone prompts,
“Say a name”.
If the phone finds multiple voice tags that
sound like the name you said, the phone will
list the names, you will be asked to verify
which name you want to call. Say “Yes” when
you hear the correct name. Say “No” when
you hear an incorrect name.
The phone prompts, “Please repeat” or “Say a
name” if it does not recognize the name. If the
name you spoke matches a contact in the voice
dial list, the phone prompts: “Name, correct?” Say
“Yes” to display the contact, “No” to select a
similar name, or “Cancel” to cancel the search.
3. Press the End key to end the call.
Note: You can only search for contacts that are in
the voice dial list.
To modify your voice dial list, see “Enable Voice
Dial Tags” on page 32.
User Guide
51
Use a Shortcut
1. From the home screen, press and hold
the Send key. The phone prompts, “Say
a command”.
2. Say the name of the menu item you want to
access or say “Shortcuts” to view a list of
menu items. The phone prompts, “Say one of
the shortcuts”.
3. Say the name of the menu item you want
to access.
Note: The available shortcuts are as follows:
–
Find contact (Goes to the Contacts list. You
may then say a name to go to that contact.)
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
My phone number
Phone Status
Alarm clock
Calculator
Calendar
Inbox
My games
My graphics
My Stuff
Outbox
Recent Calls
Ringer mode
Ringer type
Set screensaver
Send pic msg
Send text msg
Set wallpaper
Stopwatch
Surf the Web
Themes
Timer
Voice memo
52
Use a Shortcut
14 Get Help
•
•
The steps you took to reproduce the problem.
The phone’s mobile equipment ID (MEID).
To locate the MEID, select Menu > Settings >
Phone info > My phone number and
scroll down.
Customer Support
To contact Virgin Mobile’s customer support
department for information about your phone,
account history, call coverage area, and specific
features available to you, such as call forwarding
or voicemail:
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
•
•
•
Dial *VM from your Virgin Mobile phone.
Dial 888-322-1122 from any phone.
For questions about the phone features, refer to
the materials provided with your phone, or visit
Phone Accessories
To shop for accessories for your phone, visit
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
•
•
•
Email: [email protected].
Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
Become a Product Evaluator
To participate in the testing and evaluation
of Kyocera Wireless Corp. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
•
The name of your service provider:
Virgin Mobile.
•
The actual error message or problem you
are experiencing.
User Guide
53
Index
Numerics
missed, 48
countdown timer, 46
D
I
1-touch dialing, 22
A
outgoing calls, 48
saving numbers, 49
sending messages, 49
viewing contacts, 49
icons, 5
in case of emergency, 24
inbox, 36
display
accessories, 1, 53
headsets, 25
brightness, 19
contrast, 19
language, 18
time and date, 19
drafts folder, 36
incoming calls, 48
Internet, 50
K
call logs, see call lists
call timers
all, 49
T-coil hearing aid, 26
TTY device, 25
airplane mode, 20
keyguard
incoming, 49
set date and time, 20
activating, 21
unlocking, 21
L
E
calls
alarm clock, 45
alerts
earpiece, 8
answering, 8
emergency calls, 9
emergency numbers, 24
emergency services, 25
any key answer, 23
auto answer, 23, 25
call lists, 48
minute, 20
pages, 38
scheduler, 44
voice privacy, 25
auto-hyphenation, 19
B
backlighting, 18
banner, 18
battery
language, 18
location information, 25
lock code, 24
F
emergency, 9
ending, 8
making, 8
placing on hold, 22
redialing, 8
silencing, 9
timing, 20
voice commands, 51
fast find, 21
M
frequent list, 21
G
media gallery, 13
memopad, 47
calling numbers, 47
creating memos, 47
editing memos, 47
erasing memos, 47
locking memos, 47
sending memos, 47
viewing memos, 47
menus
games
Brick Attack, 14
graphics
charging, 2
drain, 3
assigning, 14
downloading, 14
groups
CDMA privacy, 25
contact groups, 30
contacts, 27
installing, 2
recharging, 2
safety guidelines, 2
bookmarks, 50
Brick Attack, 14
browser
adding, 31
adding contacts, 30
assigning alerts, 31
assigning pictures, 31
editing, 31
adding, 28
adding prefixes, 29
assigning alerts, 29
assigning pictures, 29
calling, 28
changing primary num-
ber, 30
editing, 29
erasing, 24, 25, 30
number types, 29
sending messages, 28
viewing, 27
contacts, 27
main, 6
media gallery, 13
messaging, 34
recent calls, 48
setting main view, 18
settings, 17
alerts, 38
erasing, 31
sending messages, 31
viewing, 30
bookmarks, 50
launching, 50
navigating, 50
searching, 50
C
groups list, 30
H
headset sounds, 25
headsets
auto answer, 23, 25
voice answer, 23
voice wake-up, 23
hold calls
tools, 41
messages
calculator, 45
calendar, see scheduler
call history, see call lists
call lists
adding addresses, 36
adding contacts, 35
adding groups, 35
adding preset text, 36,
39
calling numbers, 37
checking status, 38
voice search, 51
web addresses, 30
all, 48
contacts list, 27
conventions, using this guide,
7
erasing, 49
activating, 21
changing message, 22
incoming, 48
54
completing drafts, 36
creating, 35
erasing, 39, 40
forwarding, 37
incoming calls, 35
locking, 37
recent calls, 35
recent list, 35
replying, 36, 37
saving, 37, 39
saving addresses, 36
saving drafts, 36
saving preset text, 36
signature, 38
build information, 26
changing lock code, 24
check memory, 26
codes, 28
extensions, 28
icons, 5, 26
locking, 24
network, 25
scheduler, 44
security, 23
sounds, 19
voice commands, 22
launching, 33
navigating, 33
voice commands, 22, 51
display results, 22
expert mode, 22
finding contacts, 51
making calls, 51
shortcuts, 52
smart sound, 20
sounds
power, 19
speakerphone, 8, 9
speed dial list
making calls, 8
programming, 1
serial number, 1
service, 53
voice training, 23
voice dial list
adding contact, 29
editing, 32
using, 9
automatic add, 22
digit lengths, 23
editing, 32
turning on, 8
power on sounds, 19
preset text, 36, 39
primary number, 30
product evaluation, 53
Q
stopwatch, 46
symbols, 11
T
T-coil hearing aid, 26
teletype device, 25
text entry, 10, 12
letters, 10
modes, 10, 39
numbers, 10
rapid entry, 10
symbols, 11
text messages, 35, 36
themes, 18
timer, 46
tip calculator, 45
tools, 41
voice memos, 41
playing, 41
unable to send, 38
web addresses, 37
recording, 41
voicemail
missed calls, 48, 49
multimedia, 13
my account, 15
activating, 1
checking, 37
quick alarm, 45
configuring, 37
volume
R
ringtones
check balance, 15
programming phone, 1
top-up, 15, 16
adjusting, 8
downloading, 13
S
earpiece, 20
keypad, 19
scheduler, 42
alerts, 44
my games, 14
ringers, 19
my graphics, 13, 18
my phone number, 26, 32
my ringtones, 13, 19, 38
my themes, 14
smart sound, 20
speakerphone, 20
W
auto erase, 44
copying events, 43
creating events, 42
day view, 43
web browser, 50
world clock, 46
N
editing events, 43
erasing events, 44
event priority, 44
event reminders, 44
finding dates, 43
finding events, 43
month view, 42
sending events, 43
silent mode, 44
sorting events, 43
work hours, 44
security, 23
navigation shortcuts, 4
notifications
messages, 36
voicemail, 37
number prefixes, 29
number types, 29
alarm clock, 45
calculator, 45
memopad, 47
scheduler, 42
stopwatch, 46
timer, 46
tip calculator, 45
voice memos, 41
world clock, 46
top-up, 15
O
outbox, 38
outgoing calls, 48
P
V
pages
Virgin Mobile
account information,
15, 16
alerts, 38
phone
sent messages folder, 38, 39
settings
accessories, 1, 53
answering calls, 8
accessories, 25
convenience, 20
VirginXL
ending, 33
User Guide
55
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