|
ꢀꢁꢂ
IBM USB 2.0 Memory Keys
User’s Guide
ꢀꢁꢂ
IBM USB 2.0 Memory Keys
User’s Guide
First Edition (October 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
© Copyright IBM Corp. 2004
iii
iv IBM USB 2.0 Memory Keys: User’s Guide
Preface
This manual contains instructions for installing and using the IBM® USB 2.0 High
Speed Memory Keys.
Your option package contains the following items:
v IBM USB 2.0 High Speed Memory Key
v IBM USB 2.0 Memory Key CD
v Quick Start Guide
If any of the items are missing or damaged, contact your place of purchase. Be sure
to retain your proof of purchase; it might be required to receive warranty service.
This User’s Guide is available on the IBM USB 2.0 Memory Key CD in the following
languages:
v Brazilian Portuguese
v English
v French
v German
v Italian
v Japanese
v Simplified Chinese
v Spanish
v Traditional Chinese
Registering your option
Thank you for purchasing this IBM product. Please take a few moments to register
your product and provide us with information that will help IBM to better serve
you in the future. Your feedback is valuable to us in developing products and
services that are important to you, as well as in developing better ways to
communicate with you. Register your option on the IBM Web site at
IBM will send you information and updates on your registered product unless you
indicate on the Web site questionnaire that you do not want to receive further
information.
© Copyright IBM Corp. 2004
v
vi IBM USB 2.0 Memory Keys: User’s Guide
Chapter 1. Introduction
The IBM USB 2.0 Memory Key is a small, portable USB storage device that you
can use to share data between any notebook and desktop computer with a
functional USB port, without using a diskette. The Memory Key offers considerably
more space than a 1.44 MB diskette for you to store text, presentations,
spreadsheets, or multimedia files.
This manual explains installation and use of the IBM USB 2.0 Memory Key with
Microsoft® Windows® 2000 Professional and Windows XP operating systems.
© Copyright IBM Corp. 2004
1-1
1-2 IBM USB 2.0 Memory Keys: User’s Guide
Chapter 2. Installing the Memory Key in Windows 2000 or
Windows XP
Before you install the IBM USB 2.0 Memory Key, make sure that you have the
following software and hardware:
v One of the following operating systems:
– Windows 2000
– Windows XP
v An available USB connector
v Pentium II 266 MHz
v 1.7 MB free disk space
v Access to the main drive (usually drive C)
The following items are necessary if you will be using the Memory Key as a
bootable device. See Chapter 6, “Using IBM Memory Key Boot Utility,” on page
v BIOS that supports bootable USB storage devices. If you are uncertain about
whether the BIOS supports bootable USB devices, contact your computer
manufacturer. An update might be available.
v The BIOS documentation that came with your computer or BIOS update, if
applicable.
Windows 2000 and Windows XP have built-in support for the USB 2.0 Memory
Key, and no device drivers are required. Attach the Memory Key to the USB
connector. The Memory Key is now ready to use and is displayed as a removable
disk with a letter designation (for example, E:).
© Copyright IBM Corp. 2004
2-1
2-2 IBM USB 2.0 Memory Keys: User’s Guide
Chapter 3. MyKey
Use MyKey to access and customize your Memory Key through the Memory Key
console. Messages and prompts guide you through the short MyKey installation,
use, and customization procedures, to make your Memory Key more personal, fun,
and easier to use. This chapter also includes some important frequently asked
questions (FAQs).
The MyKey application works in administrator and non-administrator modes. For
more information, see Chapter 5, “KeySafe II and MyKey in Non-Admin Mode,”
For optimal performance, the key works with a graphic accelerator that supports
24-bit color depth.
System setup
Your computer must meet the following requirements for you to install and use
MyKey:
v Pentium® II 266 MHz
v 1.7 MB free disk space (on drive C)
v Operating system: Windows 2000 or Windows XP
MyKey is supported on IBM 2.0 Memory Keys. If your Memory Key supports
MyKey, make sure that you have the latest MyKey version, which you can
Key.
To install MyKey, complete the following steps:
1. Insert the IBM USB 2.0 Memory Key CD that comes with your key and open the
Software folder.
2. Double-click the MyKey icon.
3. In the Welcome window, select the Create Desktop Shortcut check box if you
want a shortcut to MyKey on your desktop. A shortcut to MyKey and Uninstall
MyKey is automatically created in the Start menu. Click Finish to start using
MyKey, or Cancel to cancel the installation.
© Copyright IBM Corp. 2004
3-1
Note: By default, MyKey starts automatically when Windows starts. You can
disable this option in the Settings window.
Wait a few moments until the MyKey icon is added to your system tray on the
bottom of your desktop, next to the clock. Use this icon for the easiest and
fastest access to all MyKey functions.
To uninstall MyKey, click Start → All Programs → MyKey IBM → Uninstall MyKey
IBM.
Customizing MyKey
To open the main menu to access MyKey functions, right-click the MyKey icon in
the taskbar. The menu options are described in this section.
3-2 IBM USB 2.0 Memory Keys: User’s Guide
Setting preferences
Click Preferences to set your MyKey preferences. Click any option to enable or
disable it.
Visual indication
This option displays the Memory Key console each time you insert your Memory
Key into the USB connector on your computer.
Audio indication
This sound occurs when you insert your Memory Key into your computer USB
connector.
Splash screen
This screen is displayed while MyKey is loading.
Autorun process
This process automatically starts applications according to autorun instructions that
are set in your Memory Key, similarly to CD autorun. For advanced autorun
features, see “Additional features” on page 3-11
Load with Windows
This option starts MyKey when Windows starts. If you disable this feature, you
will have to start MyKey from the Windows Start menu.
Create desktop shortcut
This option creates or removes a MyKey shortcut on your desktop.
Always on top
This option causes the Memory Key console to stay in front of all windows for
quick and easy access. If you disable this feature, the Memory Key console moves
behind other windows when it is not active.
Chapter 3. MyKey 3-3
Select your language
To select your preferred language, complete the following steps:
1. Select your preferred language. The supported languages are English, French,
Spanish, Italian, German, Portuguese, Chinese (Traditional or Simplified), and
Japanese. Only the supported languages are displayed in the list. Correct
display of the selected language depends on the specific Windows version that
you are using and the system location that you select (Control panel →
Regional settings). If Windows does not support the language that you have
selected, a question mark (?) is displayed instead of the language name.
2. Make sure that you can read the welcome message that is displayed next to the
language selection list. If you can read the message, click OK to implement the
language change. All screen shots and text will change according to the selected
language.
Hide/Show
Click Hide or Show to turn off or display the Memory Key console display.
Help
This option starts the IBM support site where you can search for information about
your Memory Key and its applications.
About
Exit
This option provides information about the current version.
When you exit MyKey, Memory Key quick access and advanced functionality are
disabled.
MyKey pop-up messages
MyKey uses pop-up messages, as shown in the following illustration, to provide
information or to inform you of Memory Key events. This type of message
automatically disappears after a few seconds, or you can click it to close it
immediately.
Memory Key console
Use the Memory Key console to access your Memory Key to store and retrieve
files, start applications, and customize the Memory Key.
3-4 IBM USB 2.0 Memory Keys: User’s Guide
The Memory Key console displays the Memory Key logo, your Memory Key drive
letter, and the Memory Key label. To change this display with your personal icon
console, click and hold the left mouse button anywhere inside it, drag it to a
different location, and then release the left mouse button.
ꢀ1ꢁBrowse
ꢀ2ꢁTools
ꢀ3ꢁEject
ꢀ4ꢁClose
ꢀ5ꢁLCD
LCD
The liquid crystal display (LCD) shows your Memory Key total capacity and free
space. The free space indicator turns red when 5% or less of your total disk space
is free.
Privacy zone indication
The LCD (shown in the following illustration) indicates whether you have logged
in to your privacy zone by using KeySafe II.
Write protection indication
The LCD (shown in the following illustration) indicates if your Memory Key is
write protected. For details about write protection, see “Enable Write Protection”
Buttons
The following buttons are on the Memory Key console:
Chapter 3. MyKey 3-5
Tools
Click the tools button to open the Memory Key console menu. This menu contains
the Memory Key console settings (see “Memory Key console” on page 3-4),
advanced features such as synchronization, and personal folders.
Browse
Click the browse button to open the Memory Key drive in Windows Explorer and
to access all your files (both those that are secured in your Privacy Zone and
public files).
Close
Click the close button to close the Memory Key console. The console is removed
from the tray icon, and the message Exiting Memory Key by Clicking X is
displayed, advising you that the program will continue to run in the taskbar. Select
the check box if you do not want this message to be displayed when you exit in
this way.
To open the Memory Key console again, double-click the icon or select Show from
the MyKey menu (see “Customizing MyKey” on page 3-2).
Eject
Use the eject button to help ensure the integrity of all data that is stored on your
Memory Key before you remove it. Click the eject button, wait for the safe removal
message, and then remove your Memory Key. Alternatively, for all operating
systems except Windows 2000 and Windows XP, you can use the green arrow in
the tray menu to safely remove your Memory Key.
Attention: Removing your Memory Key without using the eject button or the
green arrow in the tray menu can result in data loss.
3-6 IBM USB 2.0 Memory Keys: User’s Guide
Personalizing your memory key
To personalize your Memory Key with your own icon, a special sound, or your
own label, click the tools button on the Memory Key console and select Settings
opens.
MyKey personal icon
To change the default icon, open the MyKey Personal Icon list and use one of the
following procedures:
v Select any of the eleven icons that are included with MyKey.
v Select an icon file by browsing files that you have created or want to download
from the Web.
Click OK to apply the change.
Note: This operation will fail if the Memory Key is write-protected.
MyKey personal sound
To change the default sound, open the MyKey Personal Sound list and use one of
the following procedures:
v Select any of the ten sounds that are included with MyKey.
v Select a different sound by browsing files that you have created or want to
download from the Web. You can listen to any of the sounds that you select by
clicking Play. Click OK to apply the change.
Note: This operation will fail if the Memory Key is write-protected.
MyKey personal label
To personalize your Memory Key and simplify content identification, type a
personal label, such as your name or a category (up to 14 characters) to identify
the contents of your Memory Key.
Memory Key version
Your Memory Key version is the last item that is listed in the Memory Key
Preferences window. You will need this information if you contact Technical
Support for help.
Chapter 3. MyKey 3-7
Advanced features
When MyKey is running, you can access a number of advanced features that make
Memory Key easier to use. Click the tools button and then click an option in the
Advanced Features menu. This section describes these features.
Enable Write Protection
To protect your Memory Key from viruses or data loss when connecting it to a
computer whose security and integration are questionable, you can use MyKey to
write-protect your Memory Key. This prevents protected files from being deleted,
created, or modified.
Synchronization options
MyKey synchronization options speed up and simplify the process of
synchronizing your work between two or more computers, or backing up files. The
following synchronization options are available:
v
v
Folder: This option synchronizes all folders and subfolders.
My Favorites: This option synchronizes the My Favorites folder in your
computer and the Memory Key Favorites folder on your Memory Key.
v My Documents: This option synchronizes the My Documents folder in your
computer and the Memory Key Documents folder on your Memory Key.
Synchronizing a folder the first time
To synchronize a folder for the first time, complete the following steps:
1. Select Synchronize Folders from the MyKey Console Tools menu. The first
time you use the synchronization feature on a new computer or with a new
Memory Key, the Synchronization Settings window opens.
2. Select the folders that you want to synchronize. The first folder must be an
existing local folder. The second folder must be an existing Memory Key folder.
Note: If your local and Memory Key folders contain identical files the first time
you attempt to synchronize them, MyKey will not know which file is the
most up-to-date version. Therefore, be sure to assign different names.
3. Click OK to start the synchronization process, or click Cancel to exit.
3-8 IBM USB 2.0 Memory Keys: User’s Guide
Synchronizing previously selected folders
After you have selected the folders to synchronize, complete the following steps:
1. Select Synchronize Folders from the MyKey Console Tools menu. The
Synchronization Details window opens. A list of the required actions is
displayed.
2. Click Settings to access or change the displayed settings.
3. Click Synchronize to authorize all file operations (you cannot select a partial
list).
4. If an error message is displayed during a file operation (for example, the disk is
full or there is a bad path or file), click OK to continue synchronizing the
remaining files, or click Cancel to stop the process.
5. Click OK when a message is displayed indicating that synchronization is
complete.
Folder synchronization rules
The following rules apply to the synchronization process:
Chapter 3. MyKey 3-9
v
v
v
New file: If a new file is created in any folder, you can create the same file in
the other folder or folders.
Deleted file: If a file was deleted in any folder, you can delete the file in the
other folder or folders.
Modified file: If a file was modified in any folder, you can replace the file in
the other folder or folders. If the file was modified in all folders, MyKey enables
you to skip this file without performing any operation.
v
Renamed file: Renaming a file is equivalent to deleting it and creating a new
one. Therefore, the rules for a deleted file apply.
Creating personal folders
Personal folders are file folders that help you to categorize or organize your files
for quick retrieval. To create a personal folder, complete the following steps:
1. Click OK to confirm personal folder creation.
The following directories are created:
v My Memory Key, similar to your desktop, stores general files that you access
frequently.
v Memory Key Documents, similar to your My Documents folder, stores work
files. This folder stores files from the Synchronize My Documents operation.
v Memory Key Favorites, similar to your Favorites folder, stores your favorites.
This folder stores files from the Synchronize My Favorites operation.
2. To access any files in your personal folders, use one of the following
procedures:
v Open your My Profile folder in Windows Explorer.
v
Click Tools on the Memory Key console to display and access files.
3-10 IBM USB 2.0 Memory Keys: User’s Guide
Additional features
MemoryKey has two additional features, which are described in this section.
Send to Memory Key Drive
Your designated Memory Key drive is automatically added to the Send To menu
so that you can right-click a file and save it on your Memory Key drive.
Auto Run
The MyKey auto run function enables a wide variety of files, such as hypertext
markup language (HTML) web pages, to be started automatically when you insert
your Memory Key into the USB connector of a computer.
MyKey runs the Memory Key autorun.inf file. You can disable this feature from
the MyKey Settings window. The MyKey autorun syntax is slightly different from
and more extensive than CD autorun syntax.
To use the autorun feature of your memory key, complete the following steps:
1. Make sure that auto run process is selected in your MyKey preferences.
2. Create a text file called autorun.inf.
3. To use the autorun feature to open a Web page, type the following textin the
autorun.inf file:
[launcher]
v To use the autorun feature to run a program stored on the Memory Key, type
the following text in the autorun.inf file:
[launcher]
open=[filename].exe
Chapter 3. MyKey 3-11
Troubleshooting
MyKey displays a number of messages with guidelines for troubleshooting, where
possible, as follows:
v Fatal error - This general error message indicates that an error has occurred
from which the application cannot recover.
v
Windows version not supported - This message is displayed if you try to run
v Large fonts - MyKey is designed to use small fonts, and might not provide
optimal display viewing if you use large fonts. To switch to small fonts, open
the Control Panel, and click Display Properties → Settings → Advanced → Font
Size.
v
Unable to connect to Memory Key - This message indicates that MyKey was
unsuccessful in obtaining information from your Memory Key, such as version
number, capacity, or your personal settings.
v Unable to eject Memory Key - This message usually indicates that you have not
closed all applications or files on your Memory Key before trying to remove it.
Close any open application or file, and then try again to remove your Memory
Key.
v The device ’xxx’ cannot be stopped right now. Try stopping the device
again later - This message appears after you click Stop in the Unplug or Eject
Hardware window. It usually indicates that you have not closed all applications
or files on your Memory Key before trying to remove it. Close the MyKey
application and try again. If the message is displayed again, close all open
applications or files, and then try to remove your Memory Key again.
Note: This message is generated by the operating system, not the MyKey
application, and is relevant only for Windows XP or Windows 2000.
Frequently Asked Questions (FAQs)
Q: How do I check which version of MyKey I am using?
A: The simplest way is to right-click the MyKey icon in the taskbar, and then click
About.
Q: Can I use MyKey with more than one Memory Key on my computer?
A: Yes.
Q: Why can I not copy files to my Memory Key?
A: Your Memory Key might be write-protected, or you might not have enough free
disk space. If your Memory Key is write-protected, the Write Protection logo is
displayed on the LCD of your MyKey console.
Q: How can I restore my Memory Key console after I close it?
A: Double-click or right-click the MyKey icon and click Show.
3-12 IBM USB 2.0 Memory Keys: User’s Guide
Chapter 4. Using multilingual KeySafe II
KeySafe II enables you to create and access a password-protected secure area,
called a Privacy Zone, on your IBM Memory Key. Messages and prompts guide
you through setting up KeySafe II with your password and customizing the
Privacy Zone to suit your personal and business needs for securing your
information. This text summarizes the procedures, and also includes some
Frequently Asked Questions (FAQs).
System requirements
v
Pentium II 266MHz
v
v
v
1.7MB free disk space
Operating Systems: Windows 2000 or Windows XP
Access to your main drive (usually drive C)
The KeySafe II application works in administrator and non-administrator modes.
For more information, see Chapter 5, “KeySafe II and MyKey in Non-Admin
For optimal performance, use the Memory Key with a graphic accelerator that
supports 24-bit color depth.
Getting started
Attention: When you create your Privacy Zone, the Memory Key is formatted
and all data will be lost. Back up your files before you create your Privacy Zone.
Creating the Privacy Zone
To create the privacy zone, do the following:
1. Select the removable diskette drive that you have assigned to your Memory
Key and double-click the KeySafe II icon.
2. Select your preferred language from the language window and click OK.
Supported languages are English, French, Spanish, Italian, German, Portuguese
© Copyright IBM Corp. 2004
4-1
(Brazilian), Chinese (Traditional or Simplified), and Japanese.
3. Click OK to continue after you have read the KeySafe II Welcome window.
4. Type the following information in the relevant fields in the KeySafe II Format
window:
a. Your password (required)
b. Re-enter the same password to confirm (required)
c. A hint to remind you of your password (optional)
d. Move the slide bar (up or down) on the Memory Key slide bar to create
your Privacy Zone for the first time by designating its size. The maximum
Privacy Zone is limited to 90% of the capacity of your Memory Key. The
area that will be secured is blue.
4-2 IBM USB 2.0 Memory Keys: User’s Guide
5. When you have set the Privacy Zone size, click OK.
6. To proceed with the format operation, click OK. After the format operation is
complete, click OK again. You can now login to your Privacy Zone.
Using your Privacy Zone
To use your Privacy Zone, do the following:
Chapter 4. Using multilingual KeySafe II 4-3
1. Double-click the KeySafe II icon on your desktop. This opens the KeySafe II
Login window.
2. To login to your Privacy Zone, type your password and click OK. If you have
forgotten your password, click Hint. If you incorrectly type your password,
you will receive a message:
If you forget your password, open the Hint field in the KeySafe II Login
window for assistance. After you type the correct password, a successful login
4-4 IBM USB 2.0 Memory Keys: User’s Guide
message is displayed.
Privacy Zone and System Suspend/Hibernation
You should save and close all files that you have opened from your memory key
before you suspend or hibernate the system. A reminder message will display.
Logging out of your Privacy Zone
To log out of your Privacy Zone, do the following:
1. Save and close all files that you have opened from your Memory Key.
Chapter 4. Using multilingual KeySafe II 4-5
2. Double-click the KeySafe II icon.
3. Click OK in the KeySafe II Logout window to logout.
The Trust option
When data is protected with the Trust option, you can designate specific computers
(for example, your personal workstation or home computer) as trusted computers,
eliminating the need to enter a password each time you plug in your Memory Key.
This is particularly convenient, for example, if you use your Memory Key
frequently at a specific workstation or if you back up your Memory Key on your
computer on a regular basis.
To designate a workstation as a trusted computer:
1. Select the Trust this computer... checkbox in the KeySafe II Login window and
log in with your password, as shown in the figure below.
When the Trust option is enabled, the KeySafe II Login window is displayed
each time you insert your Memory Key, but there is no need to enter your
password.
2. To disable the Trust option, clear the Trust this computer... checkbox in the
KeySafe II Login window. A warning message is displayed, as shown in the
4-6 IBM USB 2.0 Memory Keys: User’s Guide
figure below.
3. Click OK to return to the KeySafe II Login window, where you can access the
Privacy Zone using your password, or reactivate the Trust option.
Customizing your settings
Settings for the desktop and password can be customized, as described below.
Desktop
To customize your desktop, do the following:
1. To customize KeySafe II for your desktop, click Settings from the KeySafe II
Login window. This opens the KeySafe II Settings window, as shown below.
2. Click any of the options listed to select them (each option is described in the
Description field as your mouse passes over it), including:
Chapter 4. Using multilingual KeySafe II 4-7
v
v
v
v
v
Create Shortcut in Quick Launch Bar
Create Shortcut on Desktop
No login confirmation
No logout confirmation
Language selection
Changing your password
Newer versions of KeySafe II enable you to change your password with the
Change Password button in the KeySafe II Settings window. To use the Change
Password button, do the following:
1. Click Settings from the KeySafe II Login window. This opens the KeySafe II
Settings window, as shown below.
4-8 IBM USB 2.0 Memory Keys: User’s Guide
2. Click Change Password to open a dialog window.
3. Type, in order, your current (old) password, your new password, your new
password once to confirm it, and a hint.
4. Click OK to exit the dialog window.
Attention: When you change your password without the Change Password
button, your Memory Key is formatted and ALL data is lost.
Chapter 4. Using multilingual KeySafe II 4-9
Changing your Privacy Zone
Attention: Changing the size of your Privacy Zone requires formatting your
Memory Key, causing ALL secured and non-secured data to be lost.
To change your Privacy Zone, proceed as follows:
1. Click Format in the KeySafe II Settings window. This opens the Format Options
window.
2. Type a password and confirm it by typing it a second time.
3. Type a hint in case you forget your password.
4. Set the size of your Privacy Zone with the slide bar.
5. Click OK.
If you want to disable your Privacy Zone and use the entire Memory Key space for
the Public Zone, proceed as follows:
2. Set the size of your Privacy Zone with the slide bar to 0%.
3. Click OK to confirm the operation.
FAQs
Q: How do I check which version of KeySafe II I am using?
A: The simplest way is to right click the KeySafe II icon on your Memory Key, and
then click Properties and Version.
Q: How do I upgrade KeySafe II to the newest version?
your desktop; search under USB 2.0 Memory Key. Unzip it and copy the exe file to
your Memory Key. Launch it from your Memory Key by double clicking KeySafe
II. Do not use the shortcut you may have created on your desktop or quick launch
bar, since this will launch the old version.
Q: Can I change only my KeySafe II password without formatting my Privacy
Zone?
A: Yes, using the Change Password button in the KeySafe II Settings window
Please note that when you change your password without the Change Password
button, your Memory Key is formatted and ALL data is lost.
4-10 IBM USB 2.0 Memory Keys: User’s Guide
Q: I would like to secure all the data on my Memory Key. Why am I limited to a
Maximum Privacy Zone of 90%?
A: Your Memory Key needs space to run KeySafe II, as well as information about
your Memory Key. 10% of your Memory Key is kept free to save space for
upgrades and future applications without hindering KeySafe II operation.
Q: How do I know if I’m working in my Privacy Zone or in the Public Zone?
A: If you’re working in Windows 2000, the KeySafe II icon is displayed with a red
lock inside it when you’re in your Privacy Zone. If you’re working in Windows
2000 or XP, the background color in your root file folder or in your Memory Key
icon is blue when you’re in your Privacy Zone. (This visual indication is not seen if
you have selected a classic folder view on your computer.)
Q: How do I switch between the Public Zone and my Privacy Zone?
A: Launch KeySafe II from your desktop, Memory Key or quick launch bar. If you
see a prompt asking for your password, this means that you are currently in the
Public Zone. To switch to your Privacy Zone, enter your password and click OK. If
you see a pop-up window with a prompt asking you for logout confirmation from
your Privacy Zone, this means that you are working in your Privacy Zone. To
switch, click OK. To remain logged into your Privacy Zone, click Cancel.
Q: I accidentally deleted KeySafe II from my Memory Key. How can I access data
in my Privacy Zone?
A: Copy the KeySafe exe from the CD that shipped with your key or go to
exe. The Privacy Zone that you previously designated will be accessible.
Q: Can I use KeySafe II with more than one Memory Key on my computer?
A: Yes. All IBM 64 MB, 128 MB, and 256 MB Memory Keys support the KeySafe II
application installed on your operating system.
Q: Can I use more than one Memory Key with KeySafe II simultaneously?
A: No.
Q: Is there an alternate way to format both the Public and Private Zones on my
Memory Key if KeySafe II formatting fails?
A: Yes. Use the OS format utility. Then copy KeySafe II and you are ready to use it.
Chapter 4. Using multilingual KeySafe II 4-11
4-12 IBM USB 2.0 Memory Keys: User’s Guide
Chapter 5. KeySafe II and MyKey in Non-Admin Mode
This chapter provides information on using the KeySafe II and MyKey applications
in the non-administrator mode.
System requirements
v Pentium II 266 MHz
v 1.7MB free space
v Operating systems: Windows 2000 and Windows XP
Installation instructions
Follow the instructions below to install the service.
1. Log in as an administrator.
2. Unzip the SERVICE FOR NON-ADMIN.ZIP file (located on the CD that
shipped with your Memory Key) to a directory that all users can access (for
example, C:\DiskOnKey service, C:\Program files, C:\winnt\system32). Do not
use folders that might be restricted to different users, such as the Desktop
directory or My Documents directory.
3. Launch the install SERVICE.BAT file to install the service.
Note: Only administrators can install services.
4. To check if the service has been installed correctly, go to Settings → Control
Panel → Administrative Tools → Services, and look for the hdlSrv service.
Once the service is installed, the KeySafe II and MyKey applications can run both
under administrator and non-administrator privileges.
Uninstalling the service
Follow the instructions below to uninstall the service.
v Log in as an administrator.
v Launch the UNINSTALL SERVICE.BAT file (located on the CD that shipped
with your key) to uninstall the service.
© Copyright IBM Corp. 2004
5-1
5-2 IBM USB 2.0 Memory Keys: User’s Guide
Chapter 6. Using IBM Memory Key Boot Utility
The IBM Memory Key Boot Utility enables you to make your Memory Key into a
bootable disk. After using the application and turning your Memory Key into a
bootable disk, you will be able to boot IBM computers from the Key.
System setup requirements
v BIOS that supports bootable USB devices. If you are uncertain about whether the
BIOS supports bootable USB devices, contact your computer manufacturer. If
needed, there might be an available update.
v The BIOS documentation that came with your computer or BIOS update, if
applicable.
For more information on IBM computers that support booting to USB storage
Memory Key.
v
v
v
Pentium II 266 MHz
1.5 MB free disk space (on drive C).
Operating Systems: Windows 2000 or Windows XP
Creating an IBM boot memory key
To create a boot memory key, do the following:
1. Double click the Boot Application icon on your CD. The application window
opens.
2. Insert your Memory Key. The disk properties, such as capacity or file system,
are displayed in the relevant fields of the application window.
© Copyright IBM Corp. 2004
6-1
3. To create a volume label, type the label name in the Volume label field (up to
11 characters).
4. To begin creating a boot disk, click Start. A warning message displays
informing you that all your files will be deleted. To continue, click OK. To
cancel the formatting process, click Cancel.
5. After clicking Start, a progress bar displays indicating the status of the
formatting process. After the formatting completes, a message displays
indicating that the formatting process was successful.
6. To exit the program without creating a boot disk, click Cancel.
Notes:
a. Creating a boot disk requires formatting the Memory Key. This will delete
all files that are on the Key.
b. If you begin the formatting process, you will not be able to abort it before it
ends.
c. Do NOT remove the Memory Key while formatting, and be sure to close all
applications that might use the Memory Key.
Booting your computer with the IBM Memory Key
To boot your computer with the IBM Memory Key, do the following:
1. Turn off your system. Insert the boot Memory Key into any available USB slot.
2. Turn on your system and use the steps outlined in your desktop or mobile
computer documentation to access your BIOS settings. Locate the section that
determines the Boot or Startup Order of the disks on your desktop or mobile
computer.
3. Change the order to the following:
v
Legacy diskette drive (might not be applicable depending on your desktop
or mobile computer configuration)
v
v
v
ATAPI CD-ROM drive or optical drive
Hard Drive - USB Memory Key
Hard Drive - your main hard disk drive or drives with your operating
system or data files
4. Save your setting changes and exit the BIOS.
5. Restart your computer. It should boot to a DOS prompt using the Memory Key.
Troubleshooting
v
Creating a boot disk on a key with a Privacy Zone: If you previously created a
Privacy Zone on your Memory Key (using the KeySafe II application), you will
need to delete this Privacy Zone before running the boot application. The way to
delete this Privacy Zone is by running KeySafe II and setting the Privacy Zone
to ″0″. For more information, refer to the KeySafe II manual on the CD.
v
v
Creating a boot disk on a write-protect enabled key: If you previously set
your key to be write protected (using MyKey application), you will need to
disable this feature before you run the boot application. For more information,
refer to the MyKey manual on the CD.
Using multiple Memory Keys simultaneously: If you have inserted more than
one Memory Key, you will be prompted to remove the keys, and leave only the
key you want to use as a boot disk plugged in.
6-2 IBM USB 2.0 Memory Keys: User’s Guide
Appendix A. Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms.
Online technical support
Online technical support is available during the life of your product through the
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM Support Center will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Phone numbers are subject to change without notice. For the latest phone number
© Copyright IBM Corp. 2004
A-1
Country or Region
Telephone Number
Country or Region
Telephone Number
Africa
+44 (0) 1475 555 055 Japan
Desktop:
0120-887-870
v Overseas calls:
81-46-266-1084
ThinkPad:
0120-887-874
v Overseas calls:
81-46-266-1084
IntelliStation and
xSeries:
81-46-266-1358
PC Software:
0120-558-695
v Overseas calls:
81-44-200-8666
Argentina
Australia
Austria
0800-666-0011
131-426
Luxembourg
298-977-5063
Malaysia
(60) 3-7727-7800
001-866-434-2080
+44 (0) 1475 555 055
020-514 5770
01-24592-5901
0800-0189
Mexico
Bolivia
Middle East
Netherlands
Belgium
Dutch: 02-210 9820
French: 02-210 9800
55-11-3889-8986
Brazil
New Zealand
Nicaragua
0800-446-149
255-6658
Canada
English:
1-800-565-3344
French:
1-800-565-3344
In Toronto:
416-383-3344
Chile
800-224-488
800-810-1818
Norway
Panama
Peru
66 81 11 00
206-6047
China
China (Hong Kong
and S.A.R.)
Home PC:
852-2825-7799
0-800-50-866
Commercial PC:
852-8205-0333
Colombia
Costa Rica
Denmark
980-912-3021
284-3911
Philippines
Portugal
Russia
(63) 2-995-2225
21-892-7147
45 20 82 00
095-940-2000
Dominican Republic 566-4755
or 566-5161 ext. 8201
Singapore
(65) 1-800-840-9911
Toll Free within the
Dominican Republic:
1-200-1929
Ecuador
1-800-426911 (option Spain
#4)
91-714-7983
A-2 IBM USB 2.0 Memory Keys: User’s Guide
Country or Region
El Salvador
Finland
Telephone Number
250-5696
Country or Region
Sweden
Telephone Number
08-477 4420
09-459 69 60
02 38 55 74 50
07032-1549 201
335-8490
Switzerland
Taiwan
058-333-0900
France
886-2-8723-9799
(66) 2-273-4000
00-800-446-32-041
0-1475-555 055
Germany
Thailand
Guatemala
Honduras
Turkey
Tegucigalpa & Sand
Pedro Sula: 232-4222
United Kingdom
San Pedro Sula:
552-2234
India
1600-44-6666
United States
1-800-IBM-SERV
(1-800-426-7378)
000-411-005-6649
0-800-100-2011
Indonesia
Ireland
Italy
(62) 21-523-8535
01-815-9202
Uruguay
Venezuela
Vietnam
02-7031-6101
Ho Chi Minh: (84)
8-829-5160
Hanoi: (84)
4-843-6675
Appendix A. Service and Support A-3
A-4 IBM USB 2.0 Memory Keys: User’s Guide
Appendix B. IBM Statement of Limited Warranty Z125-4753-08
04/2004
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 -
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or
modify those of Part 1. The warranties provided by IBM in this Statement of Limited
Warranty apply only to Machines you purchase for your use, and not for resale. The term
″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or
accessories, or any combination of them. The term ″Machine″ does not include any software
programs, whether pre-loaded with the Machine, installed subsequently or otherwise.
Nothing in this Statement of Limited Warranty affects any statutory rights of
consumers that cannot be waived or limited by contract.
What this Warranty Covers
IBM warrants that each Machine 1) is free from defects in materials and workmanship and
2) conforms to IBM’s Official Published Specifications (″Specifications″) which are
available on request. The warranty period for the Machine starts on the original Date of
Installation and is specified in Part 3 - Warranty Information. The date on your invoice or
sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise.
Many features, conversions, or upgrades involve the removal of parts and their return to
IBM. A part that replaces a removed part will assume the warranty service status of the
removed part. Unless IBM specifies otherwise, these warranties apply only in the country
or region in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.
NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
v any software programs, whether pre-loaded or shipped with the Machine, or
installed subsequently;
v failure resulting from misuse (including but not limited to use of any Machine
capacity or capability, other than that authorized by IBM in writing), accident,
modification, unsuitable physical or operating environment, or improper
maintenance by you;
v failure caused by a product for which IBM is not responsible; and
v any non-IBM products, including those that IBM may procure and provide with
or integrate into an IBM Machine at your request.
The warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
© Copyright IBM Corp. 2004
B-1
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance with "how-to" questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact
IBM or your reseller to obtain warranty service. If you do not register the Machine
with IBM, you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination
and resolution procedures that IBM specifies. An initial diagnosis of your problem
can be made either by a technician over the telephone or electronically by access to
an IBM Web site.
The type of warranty service applicable to your Machine is specified in Part 3 -
Warranty Information.
You are responsible for downloading and installing designated Machine Code
(microcode, basic input/output system code (called ″BIOS″), utility programs,
device drivers, and diagnostics delivered with an IBM Machine) and other
software updates from an IBM Internet Web site or from other electronic media,
and following the instructions that IBM provides.
If your problem can be resolved with a Customer Replaceable Unit (″CRU″) (e.g.,
keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to
you for you to install.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through your
application of Machine Code or software updates, or with a CRU, IBM or your
reseller, if approved by IBM to provide warranty service, will either, at its
discretion, 1) repair it to make it function as warranted, or 2) replace it with one
that is at least functionally equivalent. If IBM is unable to do either, you may
return the Machine to your place of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering changes that
apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement becomes
yours. You represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to:
B-2 IBM USB 2.0 Memory Keys: User’s Guide
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that IBM or your reseller provides;
b. backup or secure all programs, data, and funds contained in the Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine’s location.
4. (a) ensure all information about identified or identifiable individuals (Personal
Data) is deleted from the Machine (to the extent technically possible), (b) allow
IBM, your reseller or an IBM supplier to process on your behalf any remaining
Personal Data as IBM or your reseller considers necessary to fulfill its
obligations under this Statement of Limited Warranty (which may include
shipping the Machine for such processing to other IBM service locations around
the world), and (c) ensure that such processing complies with any laws
applicable to such Personal Data.
Limitation of Liability
IBM is responsible for loss of, or damage to, your Machine only while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller are responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return to
IBM for any reason. You should remove all such information from the Machine
prior to its return.
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract or
tort claim), except for any liability that cannot be waived or limited by applicable
laws, IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring,
12 months’ charges apply) for the Machine that is subject of the claim. For
purposes of this item, the term ″Machine″ includes Machine Code and Licensed
Internal Code (″LIC″).
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS
OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT
DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4)
LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED
SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-3
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which
you acquired the Machine to govern, interpret, and enforce all of your and IBM’s
rights, duties, and obligations arising from, or relating in any manner to, the
subject matter of this Statement of Limited Warranty, without regard to conflict of
law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in
which you acquired the Machine.
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.
BOLIVIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of La Paz.
BRAZIL
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the court
of Rio de Janeiro, RJ.
CHILE
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Civil Courts of Justice of Santiago.
COLOMBIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of the Republic of Colombia.
EQUADOR
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of Quito.
MEXICO
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Federal Courts of Mexico City, Federal District.
B-4 IBM USB 2.0 Memory Keys: User’s Guide
PARAGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of Asuncion.
PERU
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges and Tribunals of the Judicial District of Lima, Cercado.
Limitation of Liability: The following is added at the end of this section: In accordance
with Article 1328 of the Peruvian Civil Code the limitations and exclusions
specified in this section will not apply to damages caused by IBM’s willful
misconduct (″dolo″) or gross negligence (″culpa inexcusable″).
URUGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the City of Montevideo Court’s Jurisdiction.
VENEZUELA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Courts of the Metropolitan Area Of the City of Caracas.
NORTH AMERICA
How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call
1-800-IBM-SERV (426-7378).
CANADA
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real property
and tangible personal property caused by IBM’s negligence; and
Governing Law: The following replaces "laws of the country in which you acquired the
Machine" in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired the
Machine" in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited
to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices
Act 1974 or other similar legislation, IBM’s liability is limited to the repair or
replacement of the goods or the supply of equivalent goods. Where that condition
or warranty relates to right to sell, quiet possession or clear title, or the goods are
of a kind ordinarily acquired for personal, domestic or household use or
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-5
consumption, then none of the limitations in this paragraph apply.
Governing Law: The following replaces "laws of the country in which you acquired the
Machine" in the first sentence:
laws of the State or Territory.
CAMBODIA AND LAOS
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York, United States of America.
CAMBODIA, INDONESIA, AND LAOS
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Singapore in
accordance with the Arbitration Rules of Singapore International Arbitration Center
(″SIAC Rules″) then in effect. The arbitration award shall be final and binding for
the parties without appeal and shall be in writing and set forth the findings of fact
and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the SIAC.
Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s negligence;
and
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the subject of
this Statement of Limited Warranty, the charge paid by you for the individual
Machine that is the subject of the claim. For purposes of this item, the term
"Machine" includes Machine Code and Licensed Internal Code ("LIC").
Arbitration: The following is added under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Bangalore, India in
accordance with the laws of India then in effect. The arbitration award shall be
B-6 IBM USB 2.0 Memory Keys: User’s Guide
final and binding for the parties without appeal and shall be in writing and set
forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the Bar
Council of India. Other vacancies shall be filled by the respective nominating party.
Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
JAPAN
Governing Law: The following sentence is added to this Section:
Any doubts concerning this Statement of Limited Warranty will be initially
resolved between us in good faith and in accordance with the principle of mutual
trust.
MALAYSIA
Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph is
deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this Section:
The warranties specified in this section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect
of any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″ in the first sentence:
laws of the State of New York, United States of America (except when local law
requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL,
INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added: under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Metro Manila,
Philippines in accordance with the laws of the Philippines then in effect. The
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-7
arbitration award shall be final and binding for the parties without appeal and
shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the Philippine
Dispute Resolution Center, Inc. Other vacancies shall be filled by the respective
nominating party. Proceedings shall continue from the stage they were at when the
vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
SINGAPORE
Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in the
fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased
from IBM or an IBM reseller.
How to Obtain Warranty Service:
Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands,
Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland,
United Kingdom, Vatican State, and any country subsequently added to the European
Union, as from the date of accession): The warranty for Machines acquired in Western
Europe shall be valid and applicable in all Western Europe countries provided the
Machines have been announced and made available in such countries.
If you purchase a Machine in one of the Western European countries, as defined
above, you may obtain warranty service for that Machine in any of those countries
from either (1) an IBM reseller approved to perform warranty service or (2) from
IBM, provided the Machine has been announced and made available by IBM in the
country in which you wish to obtain service.
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak
Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine
in any of those countries from either (1) an IBM reseller approved to perform
warranty service or (2) from IBM.
If you purchase a Machine in a Middle Eastern or African country, you may obtain
warranty service for that Machine from the IBM entity within the country of
B-8 IBM USB 2.0 Memory Keys: User’s Guide
purchase, if that IBM entity provides warranty service in that country, or from an
IBM reseller, approved by IBM to perform warranty service on that Machine in
that country. Warranty service in Africa is available within 50 kilometers of an IBM
approved service provider. You are responsible for transportation costs for
Machines located outside 50 kilometers of an IBM approved service provider.
Governing Law:
The phrase "the laws of the country in which you acquired the Machine" is replaced
by:
1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus,
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2)
″the laws of France″ in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde,
Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic
Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon,
Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali,
Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion,
Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of
Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws of England″ in Angola,
Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya,
Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda,
United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia,
and Zimbabwe; and 5) ″the laws of South Africa″ in South Africa, Namibia,
Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this Statement
of Limited Warranty and relating thereto, including its existence, will be the
competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain,
Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,
Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda,
Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab
Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising
out of this Statement of Limited Warranty or related to its execution, including
summary proceedings, will be submitted to the exclusive jurisdiction of the English
courts; 3) in Belgium and Luxembourg, all disputes arising out of this Statement
of Limited Warranty or related to its interpretation or its execution, the law, and
the courts of the capital city, of the country of your registered office and/or
commercial site location only are competent; 4) in France, Algeria, Benin, Burkina
Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo
Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French
Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast,
Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New
Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and
Wallis & Futuna all disputes arising out of this Statement of Limited Warranty or
related to its violation or execution, including summary proceedings, will be
settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes
arising out of or in relation to the interpretation, the violation, the termination, the
nullity of the execution of this Statement of Limited Warranty shall be settled by
Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and
Swaziland, both of us agree to submit all disputes relating to this Statement of
Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in
Turkey all disputes arising out of or in connection with this Statement of Limited
Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-9
Execution Directorates of Istanbul, the Republic of Turkey; 8) in each of the
following specified countries, any legal claim arising out of this Statement of
Limited Warranty will be brought before, and settled exclusively by, the competent
court of a) Athens for Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d)
Lisbon for Portugal, and e) Madrid for Spain; and 9) in the United Kingdom, both
of us agree to submit all disputes relating to this Statement of Limited Warranty to
the jurisdiction of the English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia,
Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland,
Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine,
Uzbekistan, and FR Yugoslavia all disputes arising out of this Statement of
Limited Warranty or related to its violation, termination or nullity will be finally
settled under the Rules of Arbitration and Conciliation of the International Arbitral
Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three
arbitrators appointed in accordance with these rules. The arbitration will be held in
Vienna, Austria, and the official language of the proceedings will be English. The
decision of the arbitrators will be final and binding upon both parties. Therefore,
pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties
expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM
may, however, institute proceedings in a competent court in the country of
installation.In Estonia, Latvia and Lithuania all disputes arising in connection with
this Statement of Limited Warranty will be finally settled in arbitration that will be
held in Helsinki, Finland in accordance with the arbitration laws of Finland then in
effect. Each party will appoint one arbitrator. The arbitrators will then jointly
appoint the chairman. If arbitrators cannot agree on the chairman, then the Central
Chamber of Commerce in Helsinki will appoint the chairman.
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
The warranty for Machines acquired in EU countries is valid and applicable in all
EU countries provided the Machines have been announced and made available in
such countries.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM in EU countries, see the telephone listing in
Part 3 - Warranty Information.
You may contact IBM at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
CONSUMERS
Consumers have legal rights under applicable national legislation governing the
sale of consumer goods. Such rights are not affected by the warranties provided in
this Statement of Limited Warranty.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,
NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND
Limitation of Liability: The following replaces the terms of this section in its entirety:
Except as otherwise provided by mandatory law:
B-10 IBM USB 2.0 Memory Keys: User’s Guide
1. IBM’s liability for any damages and losses that may arise as a consequence of
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty or due to any other cause related to this Statement of
Limited Warranty is limited to the compensation of only those damages and
losses proved and actually arising as an immediate and direct consequence of
the non-fulfillment of such obligations (if IBM is at fault) or of such cause, for a
maximum amount equal to the charges you paid for the Machine. For purposes
of this item, the term ″Machine″ includes Machine Code and Licensed Internal
Code (″LIC″).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence of
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty is limited to the compensation of only those damages and
losses proved and actually arising as an immediate and direct consequence of
the non-fulfillment of such obligations (if IBM is at fault), for a maximum
amount equal to the charges you paid for the Machine that has caused the
damages. For purposes of this item, the term ″Machine″ includes Machine Code
and Licensed Internal Code (″LIC″).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA
The provisions of this Statement of Limited Warranty replace any applicable
statutory warranties.
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The limitation period for consumers in action for breach of warranty is the
statutory period as a minimum. In case IBM or your reseller is unable to repair an
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-11
IBM Machine, you can alternatively ask for a partial refund as far as justified by
the reduced value of the unrepaired Machine or ask for a cancellation of the
respective agreement for such Machine and get your money refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, IBM will reimburse you for the transportation charges
for the delivery of the failing Machine to IBM.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim. For purposes of
this item, the term ″Machine″ includes Machine Code and Licensed Internal Code
(″LIC″).
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first paragraph
of this section:
In such instances, regardless of the basis on which you are entitled to claim
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case IBM or
your reseller is unable to repair an IBM Machine, you can alternatively ask for a
partial refund as far as justified by the reduced value of the unrepaired Machine or
ask for a cancellation of the respective agreement for such Machine and get your
money refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, transportation for delivery of the failing Machine to
IBM will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
HUNGARY
Limitation of Liability: The following is added at the end of this section:
B-12 IBM USB 2.0 Memory Keys: User’s Guide
The limitation and exclusion specified herein shall not apply to liability for a
breach of contract damaging life, physical well-being, or health that has been
caused intentionally, by gross negligence, or by a criminal act.
The parties accept the limitations of liability as valid provisions and state that the
Section 314.(2) of the Hungarian Civil Code applies as the acquisition price as well
as other advantages arising out of the present Statement of Limited Warranty
balance this limitation of liability.
IRELAND
What this Warranty Covers: The following is added to this section:
Except as expressly provided in these terms and conditions, all statutory
conditions, including all warranties implied, but without prejudice to the generality
of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of
Goods and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces the terms of section in its entirety:
For the purposes of this section, a ″Default″ means any act, statement, omission, or
negligence on the part of IBM in connection with, or in relation to, the subject
matter of this Statement of Limited Warranty in respect of which IBM is legally
liable to you, whether in contract or tort. A number of Defaults which together
result in, or contribute to, substantially the same loss or damage will be treated as
one Default occurring on the date of occurrence of the last such Default.
Circumstances may arise where, because of a Default, you are entitled to recover
damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for death or personal injury caused by the
negligence of IBM
2. Subject always to the Items for Which IBM is Not Liable below, IBM will
accept unlimited liability for physical damage to your tangible property
resulting from the negligence of IBM.
3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual
damages for any one Default will not in any event exceed the greater of 1) EUR
125,000, or 2) 125% of the amount you paid for the Machine directly relating to
the Default.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM, its suppliers or resellers liable for any of the following, even
if IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
SLOVAKIA
Limitation of Liability: The following is added to the end of the last paragraph:
The limitations apply to the extent they are not prohibited under §§ 373-386 of the
Slovak Commercial Code.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this section:
IBM’s entire liability to you for actual damages arising in all situations involving
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-13
nonperformance by IBM in respect of the subject matter of this Statement of
Warranty will be limited to the charge paid by you for the individual Machine that
is the subject of your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces the terms of this section is in its entirety:
For the purposes of this section, a ″Default″ means any act, statement, omission, or
negligence on the part of IBM in connection with, or in relation to, the subject
matter of this Statement of Limited Warranty in respect of which IBM is legally
liable to you, whether in contract or tort. A number of Defaults which together
result in, or contribute to, substantially the same loss or damage will be treated as
one Default.
Circumstances may arise where, because of a Default, you are entitled to recover
damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for:
a. death or personal injury caused by the negligence of IBM; and
b. any breach of its obligations implied by Section 12 of the Sale of Goods Act
1979 or Section 2 of the Supply of Goods and Services Act 1982, or any
statutory modification or re-enactment of either such Section.
2. IBM will accept unlimited liability, subject always to the Items for Which IBM
is Not Liable below, for physical damage to your tangible property resulting
from the negligence of IBM.
3. IBM’s entire liability for actual damages for any one Default will not in any
event, except as provided in items 1 and 2 above, exceed the greater of 1)
Pounds Sterling 75,000, or 2) 125% of the total purchase price payable or the
charges for the Machine directly relating to the Default.
These limits also apply to IBM’s suppliers and resellers. They state the maximum
for which IBM and such suppliers and resellers are collectively responsible.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM or any of its suppliers or resellers liable for any of the
following, even if IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your
Machine, including the warranty period and type of warranty service IBM
provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table
below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative
Region of China. A warranty period of 1 year on parts and 1 year on labor means
that IBM provides warranty service without charge forparts and labor during the
one year of the warranty period.
B-14 IBM USB 2.0 Memory Keys: User’s Guide
Country or Region
of Purchase
Types of Warranty
Service
Machine Type
Warranty Period
USB 2.0 Memory
Keys
Worldwide
Parts and Labor -1
year
7
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside IBM’s
normal service area, contact your local IBM representative or your reseller for
country and location specific information.
1. Customer Replaceable Unit (″CRU″) Service
IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your Machine and are available
from IBM at any time on your request. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation. You may install a Tier 2 CRU yourself or request IBM to
install it, at no additional charge, under the type of warranty service designated
for your Machine. IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM. When return is
required, 1) return instructions and a container are shipped with the
replacement CRU, and 2) you may be charged for the replacement CRU if IBM
does not receive the defective CRU within 30 days of your receipt of the
replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to
allow disassembly and reassembly of the IBM Machine. The area must be clean,
well lit and suitable for the purpose. For some Machines, certain repairs may
require sending the Machine to an IBM service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by IBM. IBM
will provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to
the designated service center. Following its repair or exchange, IBM will
arrange the return delivery of the Machine to your location. You are responsible
for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available
for your collection or, for Mail-in Service, IBM will return it to you at IBM’s
expense, unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-15
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6, or 7 type of warranty service is listed, IBM will determine which
type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad® EasyServ or EasyServ in some countries.
The IBM Machine Warranty worldwide Web site at
worldwide overview of IBM’s Limited Warranty for Machines, a Glossary of IBM
definitions, Frequently Asked Questions (FAQs) and Support by Product (Machine)
with links to Product Support pages. The IBM Statement of Limited Warranty is
also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone
numbers below.
Country or Region
Telephone Number
Country or Region
Telephone Number
Africa
+44 (0) 1475 555 055 Japan
Desktop:
0120-887-870
v Overseas calls:
81-46-266-1084
ThinkPad:
0120-887-874
v Overseas calls:
81-46-266-1084
IntelliStation and
xSeries:
81-46-266-1358
PC Software:
0120-558-695
v Overseas calls:
81-44-200-8666
Argentina
Australia
Austria
0800-666-0011
131-426
Luxembourg
298-977-5063
Malaysia
(60) 3-7727-7800
001-866-434-2080
+44 (0) 1475 555 055
020-514 5770
01-24592-5901
0800-0189
Mexico
Bolivia
Middle East
Netherlands
Belgium
Dutch: 02-210 9820
French: 02-210 9800
55-11-3889-8986
Brazil
New Zealand
0800-446-149
B-16 IBM USB 2.0 Memory Keys: User’s Guide
Country or Region
Telephone Number
Country or Region
Telephone Number
Canada
English:
Nicaragua
255-6658
1-800-565-3344
French:
1-800-565-3344
In Toronto:
416-383-3344
Chile
800-224-488
800-810-1818
Norway
Panama
Peru
66 81 11 00
206-6047
China
China (Hong Kong
and S.A.R.)
Home PC:
852-2825-7799
0-800-50-866
Commercial PC:
852-8205-0333
Colombia
Costa Rica
Denmark
980-912-3021
284-3911
Philippines
Portugal
Russia
(63) 2-995-2225
21-892-7147
45 20 82 00
095-940-2000
Dominican Republic 566-4755
or 566-5161 ext. 8201
Singapore
(65) 1-800-840-9911
Toll Free within the
Dominican Republic:
1-200-1929
Ecuador
1-800-426911 (option Spain
#4)
91-714-7983
El Salvador
Finland
250-5696
Sweden
08-477 4420
09-459 69 60
02 38 55 74 50
07032-1549 201
335-8490
Switzerland
Taiwan
058-333-0900
France
886-2-8723-9799
(66) 2-273-4000
00-800-446-32-041
0-1475-555 055
Germany
Guatemala
Honduras
Thailand
Turkey
Tegucigalpa & Sand
Pedro Sula: 232-4222
United Kingdom
San Pedro Sula:
552-2234
India
1600-44-6666
United States
1-800-IBM-SERV
(1-800-426-7378)
000-411-005-6649
0-800-100-2011
Indonesia
Ireland
Italy
(62) 21-523-8535
01-815-9202
Uruguay
Venezuela
Vietnam
02-7031-6101
Ho Chi Minh: (84)
8-829-5160
Hanoi: (84)
4-843-6675
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 B-17
Guarantee supplement for Mexico
This supplement is considered part of IBM’s Statement of Limited Warranty and
shall be effective solely and exclusively for products distributed and
commercialized within Territory of the Mexican United States. In the event of a
conflict, the terms of this supplement shall apply.
All software programs pre-loaded in the equipment shall only have a thirty- (30)
day guarantee for installation defects from the date of purchase. IBM is not
responsible for the information in such software programs and/or any additional
software programs installed by you or installed after purchase of the product.
Services not chargeable to the guarantee shall be charged to the final user, prior an
authorization.
In the event that warranty repair is required please call the IBM Support Center at
001-866-434-2080, where you will be directed to the nearest Authorized Service
Center. Should no Authorized Service Center exist in your city, location or within
70 kilometers of your city or location, the guarantee includes any reasonable
delivery charges related to the transportation of the product to our nearest
Authorized Service Center. Please call the nearest Authorized Service Center to
obtain the necessary approvals or information concerning the shipment of the
product and the shipment address.
To obtain a list of Authorized Service Centers, please visit:
servicio_mexico.html
Manufactured by:
SCI Systems de México, S.A. de C.V.
Av. De la Solidaridad Iberoamericana No. 7020
Col. Club de Golf Atlas
El Salto, Jalisco, México
C.P. 45680,
Tel. 01-800-3676900
Marketing by:
IBM de México, Comercialización y
Servicios, S. A. de C. V.
Alfonso Nápoles Gándara No 3111
Parque Corporativo de Peña Blanca
Delegación Álvaro Obregón
México, D.F., México
C.P. 01210,
Tel. 01-800-00-325-00
B-18 IBM USB 2.0 Memory Keys: User’s Guide
Appendix C. Guarantee supplement for Mexico
This supplement is considered part of IBM’s Statement of Limited Warranty and
shall be effective solely and exclusively for products distributed and
commercialized within Territory of the Mexican United States. In the event of a
conflict, the terms of this supplement shall apply.
All software programs pre-loaded in the equipment shall only have a thirty- (30)
day guarantee for installation defects from the date of purchase. IBM is not
responsible for the information in such software programs and/or any additional
software programs installed by you or installed after purchase of the product.
Services not chargeable to the guarantee shall be charged to the final user, prior an
authorization.
In the event that warranty repair is required please call the IBM Support Center at
001-866-434-2080, where you will be directed to the nearest Authorized Service
Center. Should no Authorized Service Center exist in your city, location or within
70 kilometers of your city or location, the guarantee includes any reasonable
delivery charges related to the transportation of the product to our nearest
Authorized Service Center. Please call the nearest Authorized Service Center to
obtain the necessary approvals or information concerning the shipment of the
product and the shipment address.
To obtain a list of Authorized Service Centers, please visit:
servicio_mexico.html
Manufactured by:
SCI Systems de México, S.A. de C.V.
Av. De la Solidaridad Iberoamericana No. 7020
Col. Club de Golf Atlas
El Salto, Jalisco, México
C.P. 45680,
Tel. 01-800-3676900
Marketing by:
IBM de México, Comercialización y
Servicios, S. A. de C. V.
Alfonso Nápoles Gándara No 3111
Parque Corporativo de Peña Blanca
Delegación Álvaro Obregón
México, D.F., México
C.P. 01210,
Tel. 01-800-00-325-00
© Copyright IBM Corp. 2004
C-1
C-2 IBM USB 2.0 Memory Keys: User’s Guide
Appendix D. Notices
IBM may not offer the products, services, or features discussed in this document in
all countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement may
not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
IBM product specifications or warranties. Nothing in this document shall operate
as an express or implied license or indemnity under the intellectual property rights
of IBM or third parties. All information contained in this document was obtained
in specific environments and is presented as an illustration. The result obtained in
other operating environments may vary.
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any references in this publication to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this IBM
product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may
© Copyright IBM Corp. 2004
D-1
vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Trademarks
The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:
IBM
IBM logo
ThinkPad
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
Pentium is a trademark of Intel Corporation in the United States, other countries,
or both.
Other company, product, or service names may be trademarks or service marks of
others.
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
v Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Proper cables and connectors are available from IBM
authorized dealers. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Responsible party:
International Business Machines Corporation
D-2 IBM USB 2.0 Memory Keys: User’s Guide
New Orchard Road
Armonk, NY 10504
Telephone: 1-919-543-2193
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformite a la reglementation d’Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Deutsche EMV-Direktive (electromagnetische Verträglichkeit)
Zulassungbescheinigunglaut dem Deutschen Gesetz über die elektromagnetische
Verträglichkeit von Geräten (EMVG) vom 30. August 1995 (bzw. der EMC EG
Richtlinie 89/336):
Dieses Gerät ist berechtigt in Übereinstimmungmit dem Deutschen EMVG das
EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die
Konformitätserklärung nach Paragraph 5 des EMVG ist die:
IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart.
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024:1998 und EN 55022:1998 Klasse
B.
EN 55022 Hinweis:
“Wird dieses Gerät in einer industriellen Umgebung betrieben (wie in EN 55022:B
festgetlegt), dann kann es dabei eventuell gestört werden. In solch einem FA11 ist
der Abstand bzw. die Abschirmungzu der industriellen Störquelle zu vergröβern.”
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM
Handbüchern angegeben, zu installieren und zu betreiben.
European Union - emission directive
This product is in conformity with the protection requirements of EU Council
Directive 89/336/ECC on the approximation of the laws of the Member States
relating to electromagnetic compatibility.
IBM can not accept responsibility for any failure to satisfy the protection
requirements resulting from a non-recommended modification of the product,
including the fitting of non-IBM option cards.
Appendix D. Notices D-3
This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to European Standard EN 55022. The
limits for Class B equipment were derived for typical residential environments to
provide reasonable protection against interference with licensed communication
devices.
Union Européenne - Directive Conformité électromagnétique
Ce produit est conforme aux exigences de protection de la Directive 89/336/EEC
du Conseil de l’UE sur le rapprochement des lois des États membres en matière de
compatibilité électromagnétique.
IBM ne peut accepter aucune responsabilité pour le manquement aux exigences de
protection résultant d’une modification non recommandée du produit, y compris
l’installation de cartes autres que les cartes IBM.
Ce produit a été testé et il satisfait les conditions de l’équipement informatique de
Classe B en vertu de Standard européen EN 55022. Les conditions pour
l’équipement de Classe B ont été définies en fonction d’un contexte résidentiel
ordinaire afin de fournir une protection raisonnable contre l’interférence
d’appareils de communication autorisés.
Unione Europea - Directiva EMC (Conformidad électromagnética)
Este producto satisface los requisitos de protección del Consejo de la UE, Directiva
89/336/CEE en lo que a la legislatura de los Estados Miembros sobre
compatibilidad electromagnética se refiere.
IBM no puede aceptar responsabilidad alguna si este producto deja de satisfacer
dichos requisitos de protección como resultado de una modificación no
recomendada del producto, incluyendo el ajuste de tarjetas de opción que no sean
IBM.
Este producto ha sido probado y satisface los límites para Equipos Informáticos
Clase B de conformidad con el Estándar Europeo EN 55022. Los límites para los
equipos de Clase B se han establecido para entornos residenciales típicos a fin de
proporcionar una protección razonable contra las interferencias con dispositivos de
comunicación licenciados.
Union Europea - Normativa EMC
Questo prodotto è conforme alle normative di protezione ai sensi della Direttiva
del Consiglio dell’Unione Europea 89/336/CEE sull’armonizzazione legislativa
degli stati membri in materia di compatibilità elettromagnetica.
IBM non accetta responsabilità alcuna per la mancata conformità alle normative di
protezione dovuta a modifiche non consigliate al prodotto, compresa l’installazione
di schede e componenti di marca diversa da IBM.
Le prove effettuate sul presente prodotto hanno accertato che esso rientra nei limiti
stabiliti per le le apparecchiature di informatica Classe B ai sensi del Norma
Europea EN 55022. I limiti delle apparecchiature della Classe B sono stati stabiliti
al fine di fornire ragionevole protezione da interferenze mediante dispositivi di
comunicazione in concessione in ambienti residenziali tipici.
D-4 IBM USB 2.0 Memory Keys: User’s Guide
Japanese statement of compliance for products less than or equal to 20 A per
phase
Appendix D. Notices D-5
D-6 IBM USB 2.0 Memory Keys: User’s Guide
ꢀꢁꢂꢃ
Part Number: 22P9239
Printed in USA
(1P) P/N: 22P9239
|