Hitachi MK 97DF8018 00 User Manual

Hitachi Simple Modular Storage Copy-on-  
Write SnapShot User’s Guide  
FASTFIND LINKS  
MK-97DF8018-00  
i#  
Preface  
This document provides instructions on assessing your snapshot  
requirements, designing an implementation to meet those  
requirements, and implementing and operating Copy-on-Write  
Snapshot software using the Storage Navigator 2 graphical user  
interface.  
This preface includes the following information:  
Notice: The use of the Hitachi Simple Modular Storage 100and  
all Hitachi Data Systems products is governed by the terms of  
your agreement(s) with Hitachi Data Systems.  
Preface  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
 
Document Revision Level  
This section provides a history of the revision changes to this document.  
Revision  
Date  
Description  
MK-97DF8018-00  
October 2007  
Initial Release  
Safety and Warnings  
This document uses the following symbols to draw attention to important  
safety and operational information. The Danger, Electric Shock, and ESD  
symbols are included only in hardware manuals.  
Symbol  
Meaning  
Tip  
Description  
Tips provide helpful information, guidelines, or suggestions for  
performing tasks more effectively.  
Note  
Notes emphasize or supplement important points of the main  
text.  
Caution  
Cautions indicate that failure to take a specified action could  
result in damage to the software or hardware.  
Intended Audience  
This document is intended for users with the following background:  
• Background in data processing and understands RAID storage systems  
and their basic functions.  
• Familiarity with Hitachi Modular Storage systems.  
• Familiarity with operating systems such as the Windows 2000, Windows  
Server 2003 operating system, or UNIX.  
Product Version  
This document applies to Hitachi Simple Modular Storage 100 microcode  
versions 1810/A and higher.  
Release Notes  
Make sure to read the Release Notes before enabling and using this product.  
The Release Notes are located on the installation CD. They may contain  
requirements and/or restrictions that are not fully described in this  
document. The Release Notes may also contain updates and/or corrections  
to this document.  
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Preface  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
           
Document Organization  
The following table provides an overview of the contents and organization  
of this document. Click the chapter title in the first column to go to that  
chapter. The first page of every chapter or appendix contains a brief list of  
the contents of that section of the manual, with links to the pages where  
the information is located.  
Chapter/Appendix  
Description  
Title  
Provides descriptions of SnapShot components and how  
they work together.  
Provides detailed planning and design information.  
Provides SnapShot requirements.  
Provides instructions for enabling SnapShot.  
Provides detailed configuration and testing information.  
Provides detailed information and procedures for using  
SnapShot.  
Provides monitoring and maintenance information.  
Provides information for correcting system problems.  
Provides detailed Navigator 2 Command Line Interface  
Operations Using CLI instructions for configuring and using SnapShot.  
Provides SnapShot specifications.  
Provides definitions for terms and acronyms found in this  
document.  
Provides locations to specific information in this document.  
Referenced Documents  
These documents contain information that is related to the topics in this  
document and can provide additional information about them.  
• Hitachi Storage Navigator 2 Command Line Interface (CLI) User’s Guide  
(MK-97DF8038), used to develop scripts.  
• Hitachi Command Control Interface (CCI) software for Modular Storage  
User's Guide (MK-97DF8016).  
• Hitachi Storage Navigator Modular 2 program Help, which explains  
SnapShot operations using the Navigator 2 GUI application.  
Preface  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
Document Conventions  
The following table describes the typographic conventions used in this  
document.  
Convention  
Description  
Bold  
Indicates text on a window, other than the window title, including  
menus, menu options, buttons, fields, and labels. Example: Click  
OK.  
Italic  
Indicates a variable, which is a placeholder for actual text provided  
by the user or system. Example: copy source-file target-file. Note:  
Angled brackets (< >) are also used to indicate variables.  
Indicates text that is displayed on screen or entered by the user.  
Example: # pairdisplay -g oradb  
screen/code  
Indicates a variable, which is a placeholder for actual text provided  
by the user or system. Example: # pairdisplay -g <group>  
Note: Italic font is also used to indicate variables.  
< > angled  
brackets  
Indicates optional values. Example: [ a | b ] indicates that you can  
choose a, b, or nothing.  
[ ] square  
brackets  
Indicates required or expected values. Example: { a | b } indicates  
that you must choose either a or b.  
{ } braces  
| vertical bar  
Indicates that you have a choice between two or more options or  
arguments. Examples:  
[ a | b ] indicates that you can choose a, b, or nothing.  
{ a | b } indicates that you must choose either a or b.  
underline  
Indicates the default value. Example: [ a | b ]  
Convention for Storage Capacity Values  
Storage capacity values for hard disk drives (HDDs) in Hitachi Data  
Systems’ storage products are calculated based on the following values:  
• 1 KB = 1,000 bytes  
2
• 1 MB = 1,000 bytes  
3
• 1 GB = 1,000 bytes  
4
• 1 TB = 1,000 bytes  
Storage capacity values for hard disk drives (HDDs) in the Hitachi Simple  
Modular Storage 100 are calculated based on the following values:  
• 1 KB (kilobyte) = 1,024 bytes  
2
• 1 MB (megabyte) = 1,024 bytes  
3
• 1 GB (gigabyte) = 1,024 bytes  
4
• 1 TB (terabyte) = 1,024 bytes  
For further information on the Hitachi storage system, refer to the user's  
guide for the system (for example, Hitachi Simple Modular Storage  
Hardware Guide, MK-96DF8061).  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Getting Help  
If you have questions after reading this guide, contact an Hitachi Data  
Systems authorized service provider[H1] or visit the Hitachi Data Systems  
Support Contact Information  
If you purchased this product from an authorized Hitachi Data Systems  
reseller, contact that reseller for support. For the name of your nearest  
Hitachi Data Systems authorized reseller, refer to the Hitachi Data Systems  
support web site for locations and contact information.  
To contact the Hitachi Data Systems Support Center, please visit the Hitachi  
Data Systems website for current telephone numbers and other contact  
Please provide at least the following information about the problem:  
• Product name, model number, part number (if applicable) and serial  
number  
• System configuration, including names of optional features installed,  
host connections, and storage configuration such as RAID groups and  
LUNs  
• Operating system name and revision or service pack number  
• The exact content of any error message(s) displayed on the host  
system(s)  
• The circumstances surrounding the error or failure  
• A detailed description of the problem and what has been done to try to  
solve it  
• Confirmation that the Hitachi Data Systems Hi-Track remote monitoring  
feature has been installed and tested.  
Comments  
Your comments and suggestions to improve this document are greatly  
appreciated. When contacting HDS, please include the document title,  
number, and revision. Please refer to specific section(s) and paragraph(s)  
whenever possible.  
Fax: 858-695-1186  
Mail: Technical Writing, M/S 35-10  
Hitachi Data Systems  
10277 Scripps Ranch Blvd.  
San Diego, CA 92131  
Thank you! (All comments become the property of Hitachi Data Systems  
Corporation.)  
Preface  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
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Preface  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
Table of Contents  
Contents  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
 
x
Contents  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
B SnapShot Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1  
Contents  
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Contents  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
1
SnapShot Overview  
Snapshot creates virtual copies of data volumes within Hitachi  
Simple Modular Storage systems. These copies can be used for  
recovery from logical errors. They are identical to the original  
volume at the point in time they were taken.  
This guide provides instructions for planning and designing,  
configuring and testing, and using and monitoring SnapShot. In  
this chapter, see:  
SnapShot Overview  
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Copy-on-Write SnapShot Software  
Hitachi’s Copy-on-Write Snapshot software creates virtual backup copies of  
any data volume within the Simple Modular Storage systems with minimal  
impact to host service or performance levels. These snapshots are suitable  
for immediate use in decision support, software testing and development,  
data backup, or rapid recovery operations.  
SnapShot minimizes disruption of planned or unplanned outages for any  
application that cannot tolerate downtime for any reason or that requires  
non-disruptive sharing of data. Since each snapshot captures only the  
changes to the original data volume, the amount of storage space required  
for each Copy-on-Write Snapshot is significantly smaller than the original  
data volume.  
The most probable types of target applications for Copy-on-Write Snapshot  
are:  
• Database copies for decision support/database inquiries  
• Non-disruptive backups from a Copy-on-Write Snapshot V-VOL  
• Periodic point-in-time disk copies for rapid restores in the event of a  
corrupted data volume  
Hardware and Software Configuration  
A typical SnapShot hardware configuration includes a Hitachi Simple  
Modular Storage system, a host connected to the storage system and  
software to configure and manage SnapShot (management software). The  
host is connected to the storage system via iSCSI connections. The  
management software is connected to the storage system via a  
management LAN.  
SnapShot employs primary volumes (P-VOLs), virtual volumes (V-VOLs),  
data pool, and Hitachi Storage Navigator Modular 2 Graphical User  
Interface. Advanced user functionality is available with Storage Navigator 2  
Command-Line interface (CLI) and Hitachi Command Control Interface  
(CCI). Figure 1-1 shows a typical SnapShot configuration.  
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SnapShot Overview  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
Figure 1-1: SnapShot functional components  
The following sections describe how these components work together.  
How SnapShot Works  
SnapShot creates a virtual duplicate volume of another volume. This  
volume “pair” is created when you:  
• Select a volume that you want to replicate  
• Identify another volume that will contain the copy  
• Associate the primary and secondary volumes  
• Create a snapshot of the primary volume data in the virtual (secondary)  
volume.  
Until the new or re-synchronized pair is split, all data written to the primary  
volume is also copied to the virtual volume. When the pair is split, the  
primary volume continues being updated, but the snapshot in the virtual  
volume remains as it was at the time of the split. The pair can be made  
identical again by re-synchronizing changes from primary-to-secondary or  
secondary-to-primary.  
SnapShot Overview  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
Volume Pairs—P-VOLs and V-VOLs  
A volume pair is a relationship established by SnapShot between two  
volumes. A pair consists of a production volume, which contains the original  
data and is called the primary volume (P-VOL), and from 1 to 32 virtual  
volumes (V-VOLs), which contain copies of the P-VOL. The P-VOL and its V-  
VOL(s) are located in the same Simple Modular Storage system.  
A V-VOL is a mirror image of the P-VOL at the time of the snapshot. Unlike  
the P-VOL, which contains the actual data, the V-VOL is made up of pointers  
to the data.  
To maintain the snapshot image of the P-VOL as new data is being written  
to the P-VOL, SnapShot copies data being replaced to the data pool. V-VOL  
pointers are updated to reference the original data's new location in the  
pool. Figure 1-2 illustrates SnapShot volumes and data pool interaction.  
1–4  
SnapShot Overview  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Figure 1-2: V-VOL Maintains SnapShot Data  
SnapShot Overview  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Data Pools  
After a snapshot, the V-VOL maintains a static copy of the P-VOL even as  
new writes are updating the P-VOL. To do this, before an updated block is  
written to the P-VOL, SnapShot sends the data that is being replaced to the  
data pool. Pointers in the V-VOL are updated to locate the replaced data that  
is now located in the data pool, thus maintaining the V-VOL point-in-time  
image of the P-VOL.  
The data pool’s function in the SnapShot process is illustrated in Figure 1-2.  
Up to 64 data pools can be set for each controller. Each data pool can be  
assigned to two or more P-VOLs plus the differential data of two or more V-  
VOLs.  
Differential Management LUs (DM-LU)  
The DM-LU is an exclusive volume used for storing SnapShot information  
when the array system is powered down. The DM-LU is treated the same as  
other volumes in the storage system, but is hidden from a host. The DM-LU  
is set at the factory at 10 GB. User configuration is not required  
Consistency Group (CTG)  
Application data often spans more than one volume. With SnapShot, it is  
possible to manage operations spanning multiple volumes as a single group.  
In a “consistency group” (CTG), all primary logical volumes are treated as  
a single entity.  
Managing SnapShot primary volumes as a consistency group allows  
multiple operations to be performed on grouped volumes concurrently.  
Write order is guaranteed across application logical volumes, since  
snapshots can be taken at the same time.  
SnapShot Interface—Storage Navigator Modular 2  
Use Storage Navigator Modular 2 (Navigator 2) on the workstation to  
perform SnapShot tasks. Configure, operate, and monitor SnapShot  
functions with either of two interfaces: a graphical user interface (GUI) or a  
Command Line Interface (CLI). Instructions in this guide refer to both  
interfaces.  
CAUTION!Storage Navigator 2 CLI is provided for users with significant  
storage management expertise. Improper use of this CLI could void your  
Hitachi Simple Modular Storage 100 system warranty. Please consult with  
your reseller before using CLI.  
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SnapShot Overview  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
                   
2
Planning and Design  
A backup insures that a volume with bad or missing data can be  
restored. With SnapShot you create copies of your production  
data that can be used for backup and other uses.  
Creating a backup system that fully supports business continuity  
is best done when SnapShot is configured to match your business  
needs.  
This chapter guides you in planning a configuration that meets  
organization needs and the workload requirements of your host  
application.  
Planning and Design  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
The Plan and Design Workflow  
The SnapShot planning effort consists of finding the number of V-VOLs your  
organization requires for the P-VOL, the V-VOL(s)’ lifespan — how long they  
must be held before being updated again — the frequency that snapshots  
are taken, and the size of the data pool. The answers are determined by  
analyzing the organization’s business needs and measuring the write  
workload that is generated by the host application.  
The plan and design workflow consists of the following:  
• Assess business needs.  
• Determine how often a snapshot should be taken.  
• Determine how long the snapshot should be held.  
• Determine the number of snapshot copies required per P-VOL.  
• Measure production system write workload.  
• Size the data pool. (For a description of the data pool, see Data Pools  
These objectives are addressed in detail in this chapter. Two other tasks are  
required before your design can be implemented. These are also addressed  
in this chapter.  
• When you have established your SnapShot system design, the system’s  
maximum allowed capacity must be calculated. This has to do with how  
the Storage system manages segments.  
• Equally important in the planning process are the ways that various  
operating systems interact with SnapShot. Make sure to review the  
information at the end of the chapter.  
Assessing Business Needs  
Business needs have to do with how long back-up data needs to be retained  
and what the business or organization can tolerate when disaster strikes.  
These organizational priorities help determine the following:  
• How often a snapshot should be made (frequency)  
• How long a snapshot (the V-VOL) should be held (lifespan)  
• The number of snapshots (V-VOLs) that will be required for the P-VOL.  
Establishing How Often a Copy Is Made (Copy Frequency)  
The frequency that copies need to be made is determined by how much data  
can be lost in a disaster before business is significantly impacted.  
To determine how often a snapshot should be taken  
• Using knowledge of your business, decide how much data could be lost  
in a disaster without significant impact to the business.  
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Planning and Design  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
         
Ideally, a business desires no data loss. In the real world, disasters occur  
and data is lost. You or your organization’s decision makers must decide  
the number of business transactions, the number of hours required to  
key in lost data, and so on.  
• If losing 4 hours of business transaction is acceptable, but not more,  
backups should be planned every 4 hours. If 24 hours of business  
transaction can be lost, backups may be planned every 24 hours.  
Determining how often copies should be made is one of the factors used to  
determine data pool size. The more time that elapses between snapshots,  
the more data accumulates in the data pool. Copy frequency may need to  
be modified to reduce the data pool size  
Selecting a Reasonable Time Between Snapshots  
The length of time between snapshots, if too short or too long, can cause  
problems.  
• When short periods are indicated by your company’s business needs,  
consider also that snapshots taken too frequently could make it  
impossible to recognize logical errors in the storage system. This would  
result in snapshots of bad data. How long does it take to notice and  
correct such logical errors? The time span for snapshots should provide  
ample time to locate and correct logical errors in the storage system.  
• When longer periods between snapshots are indicated by business  
needs, consider that the longer the period, the more data accumulates  
in the data pool. Longer periods between backups require more space  
in the data pool.  
This effect is multiplied if more than one V-VOL is used. If you have two  
snapshots of the P-VOL, then two V-VOLs are tracking changes to the P-VOL  
at the same time.  
Establishing How Long a Copy Is Held (Copy Lifespan)  
Copy lifespan is the length of time a copy (V-VOL) is held, before a new  
backup is made to the volume. Lifespan is determined by two factors:  
• Your organization’s data retention policy for holding onto backup  
copies.  
• Secondary business uses of the backup data.  
When you determine the snapshot’s lifespan, you can then calculate the  
number of V-VOLs your system requires.  
Lifespan Based on Backup Requirements  
• If the snapshot is to be used for tape backups, the minimum lifespan  
must be => the time required to copy the data to tape. For example:  
Hours to copy a V-VOL to tape = 3 hours  
V-VOL lifespan => 3 hours  
Planning and Design  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
• If the snapshot is to be used as a disk-based backup available for online  
recovery, you can determine the lifespan by multiplying the number of  
generations of backup you want to keep online by the snapshot  
frequency. For example:  
Generations held = 4  
Snapshot frequency = 4 hours  
4 x 4 = 16 hours  
V-VOL lifespan = 16 hours  
Lifespan Based on Business Uses  
• If you use snapshot data (the V-VOL) for testing an application, the  
testing requirements determine the amount of time a snapshot is held.  
• If snapshot data is used for development purposes, development  
requirements may determine the time the snapshot is held.  
• If snapshot data is used for business reports, the reporting  
requirements can determine the backup’s lifespan.  
Establishing the Number of V-VOLs that Are Required  
V-VOL frequency and lifespan determine the number of V-VOLs your system  
needs per P-VOL.  
For example: Suppose your data must be backed up every 12 hours, and  
business-use of the data in the V-VOL requires holding it for 48 hours. In  
this case, your SnapShot system would require 4 V-VOLs, since there are  
four 12-hour intervals during the 48-hour period. This is illustrated in  
Figure 2-1: V-VOL Frequency, Lifespan  
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Planning and Design  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
Establishing Data Pool Size  
The data pool holds data from the P-VOL that is being replaced. By holding  
this original data in the data pool, the mirror image of the V-VOL is  
maintained at the time of the snapshot.  
You determine the size of the data pool that your system requires by:  
• Measuring the amount of write workload that passes from the host  
application to the P-VOL. Write workload is the megabytes per second  
that are written to the primary volume over a specific time.  
• Calculating the amount of data that would accumulate during the  
lifespan of your V-VOL  
• Multiplying times the number of V-VOLs  
Figure 2-2: Write workload and data pool size  
Measuring Workload Data  
To set up SnapShot, you must measure the amount of data that changes in  
your production system. The amount of data written to the primary volume  
indicates how large the data pool must be.  
Workload data is collected using performance monitoring software on your  
operating system—preferably during the busiest time of month, quarter,  
and year. The goal is to collect data that shows your system’s actual  
workloads during high peaks and spikes, when more is changing and the  
demands on the system are greatest.  
To collect workload data  
1. Using your operating system’s performance monitoring software, collect  
the following:  
• Disk-write bytes/second for every physical volume that will be  
replicated.  
• Collect this data at 10 minute intervals.  
• Collect this data over a 4-6 week period that includes high peaks  
and spikes, and when the demands on the system are greatest.  
Planning and Design  
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2. At the end of the period, convert the data to MB/second, if it is not  
already so, and import into a spreadsheet tool. Figure 2-3 shows  
collected raw data, in megabytes per second in 10 minute segments.  
Figure 2-3: Raw Data Example in MB/sec  
3. Using the copy frequency established earlier, calculate averages over the  
collection period. Most spreadsheet tools have an average function. For  
example:  
If copy frequency is 1 hour, then calculate 60 minute rolling averages  
using the values in 6 10-minute intervals.  
If copy frequency is 4 hours, then calculate 240 minute rolling averages  
using the values in 24 10-minute intervals.  
Figure 2-4 illustrates 60-minute rolling averages.  
Figure 2-4: Rolling Averages Calculated Using V-VOL Frequency  
Example rolling-average procedure using Excel:  
a. In cell C4, type =Average(b2:b7).  
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Planning and Design  
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b. Press Enter.  
This instructs the tool to calculate the average value in cells B2  
through B7 and populates C4 with that data.  
c. Copy the value in C4.  
d. Highlight cells C5 to the last C cell in the last row of workload data in  
the spreadsheet.  
e. Right-click the highlighted cells and select the paste option.  
Excel maintains the logic and increments the formula values initially  
entered in C4. It then calculates all the point in time averages and  
populates the C cells.  
Figure 2-5 illustrates rolling averages graphed over raw  
measurement data averages.  
Figure 2-5: Rolling Averages Graphed Over Raw Averages  
4. Locate the maximum rolling average (RA) value in the C column. Using  
this peak value and the following formula, calculate the cumulative peak  
data change over the lifespan of a copy (V-VOL):  
(RA peak MB/sec) x (V-VOL lifespan seconds) = (Cumulative data over V-VOL lifespan)  
For example, if the RA peak is 25 MB/sec, and the V-VOL lifespan is 3600  
seconds (1 hour), then:  
25MB/sec x 3600 seconds = 90,000 MB  
The cumulative data over a V-VOL’s 1-hour lifespan is 90,000 MB.  
Planning and Design  
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5. Calculate the base data pool size for your primary/virtual volumes by  
multiplying the MB size of one V-VOL in Step 4 by the number of V-VOLs,  
which was established earlier. For example:  
90,000 MB x 4 V-VOLS = 360,000 MB  
This is the base data pool size for a SnapShot system in which the copy  
frequency is 1 hour, the copy lifespan is 4 hours, and the number of  
copies (V-VOLs) is 4.  
6. It is highly recommended that a safety factor of 20%, be calculated. Do  
so using the following formula:  
(Base data pool size) x 1.2. For example:  
360,000 MB x 1.2 = 432,000 MB  
7. It is also advisable to factor in annual increases in data transactions. Do  
this by multiplying the base pool size by the percentage of expected  
annual growth. For example:  
432,000 MB x 1.2 (20 percent growth rate for per year)  
= 518,400 MB  
This is the size of the data pool with growth factored for the first year.  
8. Repeat this step for each year the solution will be in place. For example:  
518, 400 MB x 1.2 (20 percent growth rate for second year)  
= 622,080 MB  
This is the size of the data pool with growth factored for the second year.  
Rule of Thumb Calculation  
When measurements of host workload has not been performed, Hitachi  
suggests the change rates shown in Table 2-1.  
Table 2-1: Workload Rates when No Measurement  
Suggested write workload  
Snapshot lifespan  
change rate  
1-4 hours  
4-8 hours  
8-12 hours  
12-24 hours  
10%  
15%  
20%  
25%  
Data pool calculation using the suggested change rates in Table 2-1 is:  
Data Pool size = (P-VOL x % of changed data x 2.5 safety rate)  
x a number of V-VOLs  
For example:  
1. P-VOL = 1 TB. 1 snapshot per 24 hours. 25% of 1 TB = 250 GB.  
2. Multiply the initial calculation by the Hitachi safety factor of 2.5. In the  
example above: 2.5 x 250 GB = 625 GB.This is the base data pool size.  
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Planning and Design  
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3. Multiply the base data pool size by the number of V-VOLs. Thus:  
4 V-VOLs x 625 GB = 2500 GB (2.5 TB).  
Data Pool Key Points  
• The data pool must be on same controller as the P-VOL and V-VOL(s).  
• Data pool capacity should be at least 20 GB.  
• Up to 64 volumes can be assigned to a data pool.  
• When a volume is assigned to a data pool, it is no longer recognized by  
a host.  
Calculating Maximum Capacity  
Simple Modular Storage manages capacity for in-system replication  
systems in segments of 15.75 GB for P-VOLs and 3.2 GB for data pools. As  
a result, your local replication system’s managed capacity must be  
calculated using the formulas provided below and compared to the  
maximum supported capacity.  
To calculate SnapShot capacity  
1. List the size of each P-VOL in the Storage system. For example:  
P-VOL 1 = 100 GB  
P-VOL 2 = 50 GB  
2. Calculate managed P-VOL capacity, using the formula:  
ROUNDUP (P-VOL capacity / 15.75) * 15.75  
For example:  
P-VOL1: ROUNDUP (100 / 15.75) = 7  
7 * 15.75 = 110.25 GB, the managed P-VOL Capacity  
P-VOL2: ROUNDUP (50 / 15.75) = 4  
4 * 15.75 = 63 GB, the managed P-VOL Capacity  
3. For each P-VOL, list the data pools and their sizes. For example:  
P-VOL1 has 1 data pool whose capacity = 100 GB  
P-VOL2 has 1 data pool whose capacity = 60 GB  
4. Calculate managed data pool capacity, using the formula:  
ROUNDUP (data pool capacity / 3.2) * 3.2  
For example:  
P-VOL 1 data pool: ROUNDUP (100 / 3.2 = 32)  
32 * 3.2 = 102.4 GB, the managed data pool capacity  
P-VOL 2 data pool: ROUNDUP (60 / 3.2 = 19)  
19 * 3.2 = 60.8 GB, managed data pool capacity  
5. Calculate maximum capacity using the following equation:  
(Total P-VOL capacity) / 5 + (Total Data Pool capacity) < = 800 GB  
For example:  
Planning and Design  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
Total PVOL size = 173.25 GB  
Total data pool size = 163.2 GB  
Thus:  
173.25 GB / 5 = 34.65 GB  
34.65 GB + 163.2 GB = 197.85 GB  
In this example, the SnapShot maximum capacity is 197.85 GB, well  
below the maximum supported capacity of 800 GB.  
If ShadowImage is used in addition to SnapShot  
6. List the total size of SnapShot P-VOLs. Using the example above:  
Total SnapShot P-VOL capacity = 150 GB  
7. List the total size of ShadowImage S-VOLs. For example:  
Total SI S-VOL = 14 TB (14,000 GB)  
8. Divide the total S-VOL capacity by 17. For example:  
14,000 GB / 17 = 824 GB  
9. Subtract the resulting quotient from 32 TB (the maximum capacity  
allowed for concurrent copy systems). For example:  
32,000 - 824 GB = 31176 GB  
10.From this difference, subtract the SnapShot P-VOL capacity. The  
difference must be 0 or greater. For example:  
31176 GB - 150 GB = 31026 GB  
If your system’s maximum capacity exceeds the maximum allowed  
capacity, you can do one or more of the following:  
• Change the P-VOL size  
• Reduce the number of P-VOLs  
• Change the data pool size  
• Reduce the number of V-VOLs  
• Reduce the lifespan of the V-VOL  
• Reduce ShadowImage P-VOL/S-VOL sizes  
Operating System Considerations  
The following sections provide necessary considerations when planning a  
SnapShot system.  
Identifying P-VOL and V-VOL  
The LU number is used to specify the P-VOL and V-VOL in Navigator 2. In  
order to understand the mapping of your Windows disk to an LUN, proceed  
as follows:  
1. Identify the HLUN of your Windows disk.  
a. From the Windows Server 2003 Control Panel, select Computer  
Management>Disk Administrator.  
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b. Right-click the disk whose HLUN you want to know, then select  
Properties. The number displayed to the right of “LUN” in the dialog  
window is the HLUN.  
2. Identify HLUN-to-LUN Mapping.  
a. In Start Storage Navigator Modular 2, select the desired array.  
b. In the array tree that displays, click the Group icon then click iSCSI  
Target icon in the Groups tree.  
c. On the iSCSI Target screen, select an iSCSI target.  
d. On the target screen, select the Logical Units tab. Find the identified  
HLUN. The LUN displays in the next column.  
e. If the HLUN is not present on a target screen, on the iSCSI Target  
screen, select another iSCSI target and repeat Step d.  
Cluster Software, Path Switching Software  
Do not make the V-VOL an object of the cluster software and the path  
switching software.  
Microsoft Cluster Server (MSCS)  
A host cannot recognize both a P-VOL and its V-VOL at the same time. Map  
the P-VOL and V-VOL to separate hosts.  
Veritas Volume Manager (VxVM)  
A host cannot recognize both a P-VOL and its V-VOL at the same time. Map  
the P-VOL and V-VOL to separate hosts.  
Windows 2000  
Multiple V-VOLs per P-VOL cannot be recognized from the same host. Limit  
host recognition to one V-VOL.  
Windows Server 2003  
• Multiple V-VOLs per P-VOL cannot be recognized from the same host.  
Limit host recognition to one V-VOL.  
• When mounting volumes, must use the CCI mountcommand. Do not  
use mountvolcommand that is included in Windows Server 2003 by  
standard. Please install CCI on the server on which the mountcommand  
is to be executed. For more information, see the Hitachi Simple Modular  
Storage Command Control Interface (CCI) Reference Guide.  
• When using CCI, if a path fails for more than one minute, the command  
device may not be recognized when the path is recovered. Execute  
Windows’ “re-scan the disks” to make recovery. Restart CCI if Windows  
cannot access the command device even if CCI is able to recognize it.  
Planning and Design  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
           
Linux and LVM Configuration  
A host cannot recognize both a P-VOL and its V-VOL at the same time. Map  
the P-VOL and V-VOL to separate hosts.  
Windows Server 2003/Windows 2000 and Dynamic Disk  
Observe the following when using Windows Server 2003 dynamic disk:  
• You cannot make a P-VOL and a V-VOL into a dynamic disk; however  
you can use a P-VOL and a V-VOL as a dynamic disk.  
• When using a V-VOL with a secondary host, insure that the pair status  
is Split.  
• A host cannot recognize both a P-VOL and its V-VOL at the same time.  
Map the P-VOL and V-VOL to separate hosts.  
• An LU, in which two or more dynamic disk volumes coexist, cannot be  
copied.  
• Do not use a dynamic disk function for volumes other than a V-VOL on  
the secondary host side.  
When copying, hide all the dynamic disks that exist on the primary side  
using the raidvchkset –vg idbcommand. No restriction is placed on  
the primary side. Hide all the dynamic disk volumes to be restored on  
the primary side at the time of restoration.  
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If any one of the dynamic disks is left unhidden, a Missing drive occurs.  
When this occurs, delete it manually using the diskpartdelete  
command (CCI required).  
Planning and Design  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
• Copy dynamic disk volumes that consist of two or more LUs only after  
hiding all LUs from a host. When the copy is completed, you can have  
them recognized by a host.  
• A dynamic disk cannot be used with a cluster (MSCS, VCS, etc.).  
• A dynamic disk cannot be used with VxVM and HDLM.  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
3
Requirements  
This chapter describes minimum operational requirements.  
Requirements  
3–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
System Requirements  
Table 3-1 shows the minimum requirements for SnapShot. See Appendix B,  
SnapShot Specifications for additional information.  
Table 3-1: Storage System Requirements  
Minimum Requirements  
Simple Modular Storage system microcode: Version 1810/A  
or greater.  
Storage Navigator Modular 2: Version 1.00 or greater.  
CCI: Version 01-20-03/05 or greater—optional. CCI is  
provided for advanced users.  
Number of controllers: 2. Primary volume and data pool  
must be defined under the same controller.  
Data Pool: Minimum of one per controller, maximum of 64.  
Data Pool: Maximum of 64 volumes may be assigned to a  
pool per controller  
Data Pool: One or more pairs can be assigned to a data  
pool.  
Command devices: Max. 128. The command device is  
required only when CCI is used for SnapShot operation. CCI is  
provided for advanced users only. The command device volume  
size must be greater than or equal to 33 MB.  
Supported Platforms  
Table 3-2 shows the supported platforms and operating system versions  
required for SnapShot.  
Table 3-2: Supported Platforms  
Platforms  
Operating System Version  
Solaris 8 (SPARC)  
SUN  
Solaris 9 (SPARC)  
Solaris 10 (SPARC)  
Solaris 10 (x86)  
Solaris 10 (x64)  
PC Server (Microsoft)  
Windows 2000  
Windows Server 2003 (IA32)  
Windows Server 2003 (x64)  
Windows Server 2003 (IA64)  
Red Hat Linux AS2.1 (IA32)  
Red Hat Linux AS/ES 3.0 (IA32)  
Red Hat Linux AS/ES 4.0 (IA32)  
Red Hat Linux AS/ES 3.0 (AMD64/EM64T)  
Red Hat Linux AS/ES 4.0 (AMD64/EM64T)  
Red Hat Linux AS/ES 3.0 (IA64)  
Red Hat Linux AS/ES 4.0 (IA64)  
Red Hat  
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Requirements  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
           
4
Enabling and Disabling  
SnapShot  
SnapShot is bundled with the Simple Modular Storage system. It  
must be enabled before using. SnapShot can also be disabled.  
Enabling and Disabling SnapShot  
4–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
Enabling/Disabling SnapShot  
To enable/disable SnapShot  
1. In the Navigator 2 GUI, select the array where you want to enable  
SnapShot and click the Show & Configure Array button.  
2. In the tree view, click Settings, then click Licenses.  
3. Select SnapShot in the Licenses list, then click the Change Status  
button at the bottom of the page.  
The Change License screen appears.  
4. To enable, click the Enable: Yes check box.  
To disable, clear the Enable: Yes check box.  
NOTE: When disabling, SnapShot pairs must be deleted.  
5. Click OK.  
6. In the confirmation screen that appears for the enabling and disabling  
actions, click OK. The Reboot Array message appears confirming the  
operation is complete. Before beginning the restart process, make sure  
that the host has stopped accessing data.  
4–2  
Enabling and Disabling SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
 
7. When ready, click the Yes, I have read ... check box at the bottom of  
the message, then click Reboot Array. The reboot time displays. If the  
Storage system does not respond after 15 minutes, check its condition.  
8. When rebooting has finished, a message appears stating that the restart  
is successful. Click Close.  
Enabling and Disabling SnapShot  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
4–4  
Enabling and Disabling SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
5
Configuring SnapShot  
This chapter describes the steps for setting up SnapShot.  
Configuring SnapShot  
5–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Configuration Workflow  
The following configuration tasks must be completed for SnapShot functions  
to become operational. The P-VOL should be set up in your Simple Modular  
Storage system prior to SnapShot configuration. See Appendix B, SnapShot  
Specifications for more information.  
• Assign volumes for:  
• Data pools  
• Virtual volumes (V-VOL)  
Assign Volumes for the Data Pool  
The data pool stores differential data after the snapshot is created.  
Differential data is the data in the P-VOL that is being updated. The original  
data is stored in the data pool to retain the snapshot. For more information  
on the data pool see Data Pools on page 1-6.  
To create and assign volumes for data pools  
(Advanced users using CLI, see Setting the POOL on page A-3.)  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button.  
2. From the Replication tree, select the Local Replication icon, then select  
the Setup icon. The Setup screen displays.  
3. Select Data Pools. View screen instructions by clicking the Help button.  
Notes on Adding a Data Pool  
To review the data pool sizing procedure, see Establishing Data Pool  
• Up to 64 volumes can be assigned to a data pool.  
• Hitachi recommends a minimum of 20 GB for data pool size.  
• The default Threshold value is 70%.  
• When capacity reaches the Threshold plus 1 percent, both data  
pool and pair status change to “Threshold over, and the Storage  
system issues a warning.  
• If capacity reaches 100 percent, the pair fails and all data in the V-  
VOL is lost.  
5–2  
Configuring SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
             
Set Up the Virtual Volume (V-VOL) (manual method)  
When the Backup Wizard in the Navigator 2 GUI is used, V-VOLs are created  
and set up automatically. You do not need to perform any V-VOL setup.  
If you are not using the Backup Wizard but the Create Pair procedure, then  
proceed with the instructions below. Using the Create Pair procedure is a  
more involved method that allows you to set copy pace, assign the pair to  
a group (and create a group), and automatically split the pair after creating.  
When you create the pair, you select the primary and virtual volumes. Set  
up a virtual volumes in Navigator 2 GUI as described in the following  
procedure.  
To assign volumes as V-VOLs  
(Advanced users using CLI, see Setting the V-VOL on page A-4.)  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button.  
2. From the Replication tree, select the Local Replication icon, then select  
the Setup icon. The Setup screen displays.  
3. Select SnapShot Logical Units. The SnapShot Logical Units page  
displays  
4. Click Create SnapShot LU. The Create Logical Unit for SnapShot  
window appears.  
5. Enter the LUN to be used for the V-VOL. You can use any unused LUN  
that matches the P-VOL in size. The lowest available LU number is the  
default.  
6. Enter the V-VOL size in the Capacity field. Capacity must equal the size  
of the P-VOL. The Capacity range is 1 MB - 128 TB.  
7. Click OK.  
Configuring SnapShot  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
5–4  
Configuring SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
6
Using SnapShot  
This chapter describes the SnapShot data replication workflow  
and processes. Details are provided for in-system replication  
along with sample scenarios using SnapShot functionality.  
Using SnapShot  
6–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
SnapShot Replication Workflow  
Following the initial creation of the SnapShot pair, which is a one time  
operation, a SnapShot workflow includes the following basic processes:  
• Back up a volume  
• Update the V-VOL  
• Restore the P-VOL from the V-VOL  
• Delete the pair, V-VOL, and data pool  
• Edit the pair and data pool  
The following sections describe these processes.  
Back Up Your Volume—Create a Pair  
During the short time that a snapshot copy is being created, the P-VOL  
remains accessible to the host. The V-VOL is unavailable until the snapshot  
is complete and the pair is split.  
• There are two ways to back up a volume using the Navigator 2 GUI.  
- Use the backup wizard, described below. This is the simplest and  
quickest method. Preparation consists of the following:  
• Make sure the primary volume is set up on the array. See  
Table B-1 on page B-2 for primary volume specifications.  
• Create a data pool by assigning a volume. See Assign Volumes  
- Use the create pair procedure, which allows more  
customization—described on Page 6-3. This is a more involved  
method that allows you to set copy pace, assign the pair to a  
group (and create a group), and automatically split the pair after it  
is created. Preparation consists of the following:  
• Make sure the primary volume is set up on the array. See  
Table B-1 on page B-2 for primary volume specifications.  
• Create a data pool by assigning a volume. See Assign Volumes  
• Set up the V-VOL. See Set Up the Virtual Volume (V-VOL)  
• (Advanced users using Navigator 2 CLI, please see Creating SnapShot  
Using the Backup Wizard  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button. The  
2. On the array page under Common Array Tasks, click the Backup  
Volume link. The Backup Your Volume Wizard window opens.  
3. On the Introduction screen, click Next. The Select Primary Volume  
screen displays.  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
4. Existing volumes in the array are listed in the Primary Volume box.  
Click the button next to the LUN that you want to back up, then click  
Next. The Prepare Secondary Volume screen displays.  
5. The system will create a secondary volume (SnapShot virtual volume)  
in the array, with the same capacity as the selected P-VOL. In the LUN  
box, use the default value (if present), or the enter an available logical  
unit number. Then click Next. The Set Pair Parameters screen displays.  
6. Use the default Pair Name, or enter a new name.  
7. From the Pool Number drop-down box, select a data pool for the pair,  
then click Next. The Confirm screen displays.  
8. Click Confirm, then click Finish. The backup pair is created.  
Create Pair Procedure  
Unlike the backup wizard, this method allows you to set copy pace, assign  
the pair to a group (and create a group), and automatically split the pair  
after it is created.  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button.  
2. From the Replication tree, select the Local Replication icon. The Pairs  
screen displays.  
3. Select the Create Pair button. The Create Pair screen displays.  
4. In the Copy Type area, click the SnapShot radio button. There may be  
a brief delay while the screen refreshes.  
5. In the Pair Name box, enter a name for the pair.  
6. In the Primary and Secondary Volume fields, select the primary and  
secondary volumes that you want to pair. For SnapShot, the secondary  
volume list contains the virtual volumes that have been previously set  
up. Capacity of the V-VOL must be equal to the P-VOL capacity.  
7. From the Data Pool Number dropdown list, select the data pool,  
previously set up, that you want to assign to the pair.  
8. Click the Advanced tab.  
9. From the Copy Pace dropdown list, select the speed that copies will be  
made. Copy pace is the speed at which a pair is created or  
resynchronized. Select one of the following:  
- Slow — The process takes longer when host I/O activity is heavy.  
The time of copy or resync completion cannot be guaranteed.  
- Medium — (Recommended) The process is performed continuously,  
but the time of completion cannot be guaranteed. The pace differs  
depending on host I/O activity.  
- Fast — The copy/resync process is performed continuously and  
takes priority. Host I/O performance is restricted. The time of  
copy/resync completion is guaranteed.  
Using SnapShot  
6–3  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
10.In the Group Assignment area, you have the option of assigning the  
new pair to a consistency group. See Consistency Group (CTG) on page  
1-6 for a description. Do one of the following:  
- If you do not want to assign the pair to a consistency group, leave  
the Ungrouped button selected.  
- To create a group and assign the new pair to it, click the New or  
existing Group Number button and enter a new number for the  
group in the box.  
- To assign the pair to an existing group, enter the consistency  
group number in the Group Number box, or enter the group  
name in the Existing Group Name box.  
NOTE: Add a Group Name for a consistency group as follows:  
a. On the Pairs screen, check the box for the pair belonging  
to the group.  
b. Click the Edit Pair button.  
c. On the Edit Pair screen, enter the Group Name then click  
OK.  
11.In the Split the pair ... field, do one of the following:  
- Click the Yes box to split the pair immediately. A snapshot will be  
taken and the V-VOL will become a mirror image of the P-VOL at  
the time of the split.  
- Leave the Yes box unchecked to create the pair. The V-VOL will  
stay up-to-date with the P-VOL until the pair is split.  
12.Click OK, then click Close on the confirmation screen that appears. The  
pair has been created.  
Update the V-VOL  
Updating the V-VOL means to take a new snapshot. Two steps are involved  
when you update the V-VOL: a resync of the pair and splitting the pair.  
• Resyncing means that the P-VOL and V-VOL are re-synchronized. This  
is necessary because the pair became out of sync when the pair was  
split previously. After a pair split, no new updates are copied to the V-  
VOL. When the V-VOL is updated, it is again updated and  
resynchronized with the P-VOL, then split again.  
• Splitting the pair is the taking of the snapshot. The V-VOL and the P-  
VOL are the same at the time the split occurs. After the split the V-VOL  
does not change. The V-VOL can then be used for tape-backup and in  
operations by a secondary host.  
To update the V-VOL  
(Advanced users using CLI, see Updating SnapShot Logical Unit on page A-  
6.)  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button.  
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Using SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
         
2. From the Replication tree, select the Local Replication icon. The Pairs  
screen displays.  
3. Select the pair that you want to update and click the Resync Pair button  
at the bottom of the screen. The operation may take several minutes,  
depending on the amount of data.  
4. When the Resync is completed, click the Split Pair button. This  
operation is completed quickly. When finished, the V-VOL is updated.  
NOTE: Differential data is deleted from the data pool when a V-VOL is  
updated. The deletion may take a few moments.  
Restore the P-VOL from the V-VOL  
SnapShot allows you to restore your P-VOL to a previous point in time from  
any SnapShot image (V-VOL). The amount of time it takes to restore your  
data depends on the size of the P-VOL and the amount of data that has  
changed.  
When you restore the P-VOL, two processes *take place.  
• The V-VOL is validated to insure that the restoration will complete  
successfully. During the validation stage, the host cannot access the P-  
VOL. Once validation is complete, the P-VOL is again available.  
• The restoration takes place. The actual copying from V-VOL to P-VOL is  
performed in the background. The P-VOL is available for read/write  
from the host during the restoration.  
To restore the P-VOL from the V-VOL  
1. Shut down the host application.  
2. Un-mount the P-VOL from the production server.  
3. In the Storage Navigator 2 GUI, select the Local Replication icon in the  
Replication tree view.  
Advanced users using the Navigator 2 CLI, please refer to Restoring V-  
4. In the GUI, select the pair to be restored in the Pairs list.  
5. Click Restore Pair. View subsequent screen instructions by clicking the  
Help button.  
Restore from Tape  
You can restore the P-VOL from tape directly or indirectly, as follows:  
• If the V-VOL is in Failure status.  
• Data pool capacity  
Using SnapShot  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
Use the V-VOL for Tape Backup, Testing, Reports, Etc.  
Your snapshot image (V-VOL) can be used to fulfill a number of data  
management tasks performed on a secondary server. These management  
tasks include backing up production data to tape, using the data to develop  
or test an application, generating reports, populating a data warehouse, and  
so on.  
Whichever task you are performing, the process for preparing and making  
your data available is the same. The following process can be performed  
using the Navigator 2 GUI or CLI, in combination with an operating system  
scheduler. The process should be performed during non-peak hours for the  
host application.  
To use the V-VOL for secondary functions  
1. Un-mount the V-VOL. This is only required if the V-VOL is currently being  
used by secondary server.  
2. Resync the pair before stopping or quiescing the host application. This  
is done to minimize the down time of the production application.  
- Navigator 2 GUI users, please see the resync pair instruction in  
- Advanced users using CLI, please see the resync pair instruction in  
NOTE: Some applications can continue to run during a backup operation,  
while others must be shut down. For those that stay running (placed in  
backup mode or quiesced rather than shut down), there may be a  
performance slowdown on the P-VOL.  
3. When pair status becomes “Paired, shut down or quiece (quiet) the  
production application, if possible.  
4. Split the pair. Doing this insures that the backup will contain the latest  
mirror image of the P-VOL.  
- Navigator 2 GUI users, please see the split pair instruction in  
- Advanced users using CLI, please see the split pair instruction in  
5. Un-quiesce or start up the production application so that it is back in  
normal operation mode.  
6. Mount the S-VOL (V-VOL) on another server.  
7. Run the backup program using the snapshot image (V-VOL).  
NOTE: When performing read operations against the snapshot image (V-  
VOL), you are effectively reading from the P-VOL. This extra I/O on the P-  
VOL affects the performance.  
6–6  
Using SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Edit Pairs, Data Pool  
You can edit certain information concerning a pair and a data pool.  
• For pairs, you can change the name, group name, and copy pace.  
• For data pools, you can increase the size, edit capacity threshold, and  
add LUs (volumes).  
To edit pairs  
1. In the Navigator 2 GUI, select the Local Replication icon in the  
Replication tree view.  
Advanced users using Navigator 2 CLI, see Changing Pair Information on  
2. In the GUI, select the pair that you want to edit in the Pairs list.  
3. Click the Edit Pair button. View screen instructions for specific  
information by clicking the Help button.  
To edit a data pool  
1. In the Storage Navigator 2 GUI, select the Local Replication icon in the  
Replication tree view.  
Advanced users using Navigator 2 CLI, please refer to Storage Navigator  
Modular 2 Command Line Interface (CLI) User’s Guide for more  
information.  
2. In the GUI, select Setup, then select Data Pool. ‘  
3. Select the LUN (data pool) that you want to edit.  
4. Make changes to editable fields as needed, then click OK.  
Delete Pairs, V-VOLs, Data Pools  
You can delete a pair, the V-VOL, and data pool to free space or when you  
no longer need them.  
• Pair: When a pair is deleted, the primary and virtual volumes return to  
their SIMPLEX state. Both are available for use in another pair.  
• V-VOL: The pair must be deleted before a V-VOL is deleted.  
• Data pool: When a data pool is deleted, the V-VOLs must also be  
deleted.  
To delete a pair  
1. Select the Local Replication icon in the Replication tree view.  
Advanced users using the Storage Navigator 2 CLI, see Releasing  
2. In the GUI, select the pair you want to delete in the Pairs list.  
3. Click Delete Pair.  
To delete a V-VOL  
1. Make sure that the pair is deleted first. The pair status must be SIMPLEX  
to delete the V-VOL.  
Using SnapShot  
6–7  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
         
2. Select the SnapShot Logical Units icon in the tree view.  
3. In the Logical Units for Snapshot list, select the V-VOL that you want to  
delete.  
4. Click Delete LU for SnapShot. A message appears.  
5. Click Close. The V-VOL is deleted.  
To delete a data pool  
1. Select the Data Pools icon in the tree view.  
2. Select a data pool you want to delete in the Data Pool list.  
3. Click Delete Data Pool.  
4. A message appears. Click Close.  
Test the Configuration  
You should confirm your system’s configuration by closely monitoring pair  
status and data pool usage. See Monitoring SnapShot on page 7-2 for  
monitoring procedures.  
6–8  
Using SnapShot  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
 
7
Monitoring and  
Maintenance  
Your business depends on the data protection provided by  
SnapShot. It is important that data pool capacity is sufficient to  
handle the differential data from your P-VOLs. If a data pool  
should become full, the V-VOLs associated with it are invalidated,  
and backup data is lost.  
This chapter provides information and instructions for monitoring  
and maintaining the SnapShot system.  
Monitoring and Maintenance  
7–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Monitoring SnapShot  
The SnapShot data pool must have sufficient capacity to handle the  
differential data demands placed on it. You must insure that sufficient  
capacity is always available for the write workload by closely monitoring the  
following:  
• Pair status  
• Data pool usage  
Monitoring Pair Status  
To monitor pair status  
(Advanced users using CLI, see the Storage Navigator Modular 2 Command  
Line Interface (CLI) User’s Guide.)  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button.  
2. From the Replication tree, select the Local Replication icon. The Pairs  
screen displays.  
3. Locate the pair whose status you want to review in the Pair list, then  
review the Status column. Click the Refresh Information button to  
make sure the data is current.Statuses and definitions are listed in  
Table 7-1: Pair Statuses  
Pair Status  
Simplex  
Description  
Action  
Status when the volume has not  
have been paired or when the pair  
has been deleted. The volume has  
no SnapShot association with  
another volume.  
Paired  
V-VOL is a mirror image of the P-  
VOL. Updates to the P-VOL are  
copied to the V-VOL.  
Reverse  
Synchronizing  
P-VOL restoration from V-VOL is in  
progress.  
Split  
The snapshot is executed.  
Thresholdover  
Threshold value for the data pool is Consider increasing data  
exceeded; warning status.  
pool capacity.  
Failure  
Copying is suspended due to a  
hardware failure or data pool  
overflow. All V-VOLs become  
invalid.  
If data pool overflow is the  
cause, increase data pool  
capacity.  
7–2  
Monitoring and Maintenance  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
               
Monitoring Data Pool Usage  
The data pools should be monitored frequently.  
To monitor data pool usage level  
(Advanced users using CLI, see the Storage Navigator Modular 2 Command  
Line Interface (CLI) User’s Guide.)  
1. In Navigator 2 GUI, select the desired array, then click the Show &  
Configure Array button.  
2. From the Replication tree, select the Local Replication icon, then select  
the Setup icon. The Setup screen displays.  
3. Select Data Pools. The Data Pools screen displays.  
4. Locate the desired data pool and review the % Used column. This  
shows the percentage of the data pool that is being used. Click the  
Refresh Information button to make sure the data is current.  
If usage reaches the Threshold level or is close to it on a regular basis, the  
data pool should be expanded, and/or the lifespan and number of V-VOLs  
reduced.  
NOTE: Threshold is set by the user. It is a percentage of the data pool  
that, when reached, indicates that maximum capacity is close to being  
reached. The default Threshold level is 70%.  
Expanding the Data Pool  
When monitoring indicates that the data pool is in danger of filling, you can  
add new volumes to expand its size.  
To expand the data pool capacity  
The Storage system allows a maximum of 128 volumes for data pools. One  
data pool may consist of up to 64 volumes.  
1. Split the pair. For instructions, see Update the V-VOL on page 6-4.  
2. Add a volume or volumes to the data pool.  
Other Methods for Lowering Data Pool Load  
When a data pool is in danger of being full, the following actions can be  
taken as alternatives or in addition to expanding the data pool:  
• Delete one or more V-VOLs. With fewer V-VOLs, less data accumulates  
in the data pool.  
• Reduce V-VOL lifespan. By holding snapshots for a shorter length of  
time, less data accumulates, which relieves the load on the data pool.  
A re-evaluation of your SnapShot system’s design may show that not  
enough data pool space was originally allocated. See Planning and Design  
on page 2-1 for more information.  
Monitoring and Maintenance  
7–3  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
         
7–4  
Monitoring and Maintenance  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
8
Troubleshooting  
Two types of problem can be experienced with a SnapShot  
system: pair failure and data pool capacity exceeded. This  
chapter discusses the causes and provides solutions for these  
problems.  
Troubleshooting  
8–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Pair Failure  
A pair failure can have two causes:  
• A hardware failure affecting either the pair volumes or data pool  
• A data pool whose capacity is exceeded  
To determine the cause of pair failure  
1. Check the status of the data pool whose associated pairs’ status is  
changed to Failure. For details on checking pair status, see Monitoring  
2. If the status of the data pool is POOL FULL, the pair failure is due to  
capacity is exceeded.  
3. if the status of the data pool is other than POOL FULL, the pair failure is  
due to hardware failure.  
The procedure for restoring the pair differs according to the cause.  
Recovering from Pair Failure Due to POOL FULL  
To recover pairs when status is POOL FULL  
1. Delete all the pairs that are using the full data pool.  
2. Review SnapShot system configuration. See Chapter 2, Planning and  
Design for detailed information on the following:  
• Measuring write workload and sizing of the data pool. This  
addresses the amount of data your that accumulates in the data  
pool and provide calculations for determining the correct size of  
the data pool.  
• Assessing business requirements to establish the lifespan and  
number of V-VOLs  
3. Do one or more of the following:  
• Increase the size of the data pool. See Assign Volumes for the  
• Reduce the number of V-VOLs  
• Reduce the lifespan of V-VOLs  
4. Re-create the pairs.  
Recovering from Pair Failure Due to a Hardware Failure  
To recover the SnapShot system after a hardware failure  
1. Review the information log to see what the hardware failure is.  
2. Restore the array. See Navigator 2 program Help for details.  
3. When the array is restored, delete the pair. See Delete Pairs, V-VOLs,  
Data Pools on page 6-7 for more information.  
4. Re-create the pair.  
8–2  
Troubleshooting  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
Data Pool Capacity Exceeded  
When your data pool capacity is exceeded, you must increase the size of the  
data pool. Most likely, the POOL FULL condition has caused pair failures as  
well. To address these problems, please see Recovering from Pair Failure  
Troubleshooting  
8–3  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
 
8–4  
Troubleshooting  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
A
Operations Using CLI  
CAUTION!Storage Navigator 2 CLI is provided for users with significant  
storage management expertise. Improper use of this CLI could void your  
Hitachi Simple Modular Storage 100 system warranty. Please consult with  
your reseller before using CLI.  
This appendix describes Storage Navigator 2 Command Line  
Interface (CLI) procedures for Snapshot enabling, configuration  
and operations.  
Operations Using CLI  
A–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Enabling and Disabling SnapShot  
SnapShot is bundled with the Simple Modular Storage system. You must  
enabled it before using.  
The following describes the enabling/disabling procedure.  
NOTE: The following conditions must be satisfied in order to disable  
SnapShot: All SnapShot pairs must be released (that is, the status of all  
LUs are SMPL); All Data Pools must be deleted; All Snapshot Images (V-  
VOL) must be deleted  
1. From the command prompt, register the array in which the status of the  
feature is to be changed, then connect to the array.  
2. Execute the auoptto change the status (enable or disable).  
Following is an example of changing the status from enable to disable.  
If you want to change the status from disable to enable, enter enable  
after the -stoption.  
% auopt -unit subsystem-name -option SNAPSHOT -st disable  
Are you sure you want to disable the option? (y/n[n]): y  
The option has been set successfully.  
In order to complete the setting, it is necessary to reboot the  
subsystem.  
Host will be unable to access the subsystem while restarting. Host  
applications that use the subsystem will terminate abnormally.  
Please stop host access before you restart the subsystem.  
Also, if you are logging in, the login status will be canceled  
when restarting begins.  
When using Remote Replication, restarting the remote subsystem  
will cause both R  
emote Replication paths to fail.  
Remote Replication pair status will be changed to "Failure(PSUE)"  
when pair status is "Paired(PAIR)" or "Synchronizing(COPY)".  
Please change Remote Replication  
pair status to "Split(PSUS)" before restart.  
Do you agree with restarting? (y/n [n]): y  
Are you sure you want to execute?  
(y/n [n]): y  
Now restarting the subsystem. Start Time hh:mm:ss Time Required  
4 - 15min.  
The subsystem restarted successfully.  
%
It may take time for the subsystem to respond, depending on the  
condition of the subsystem. If it does not respond after 15 minutes,  
check the condition of the subsystem.  
3. Execute auoptto confirm whether the status has been changed. An  
example is shown below.  
% auopt -unit subsystem-name -refer  
Option NameType  
SNAPSHOTPermanent ---  
%
Term  
Status  
Disable  
A–2  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Snapshot Enable/Disable is complete.  
Operations for SnapShot Configuration  
Setting the POOL  
Up to 64 data pools can be designated for each subsystem, by assigning a  
logical unit that has been created and formatted. Up to 64 logical units can  
be assigned to each data pool. The accurate capacity of a data pool cannot  
be determined immediately after an LU has been assigned. Data pool  
capacity can only be confirmed approximately 3 minutes per 100 GB.  
The following restrictions apply to LUs assigned to a data pool:  
• Logical units once assigned to a data pool are no longer recognized by a  
host.  
• Because data will be lost when excess over the limited value of the  
POOL capacity occurs, 20 GB at least is recommended as a standard  
POOL capacity. Incidentally, when the POOL capacity being used  
exceeds the threshold value (default value: usage rate of 70%), the  
pair in the Split status is changed to the Pool full status.  
• An LU with a SAS drive and an LU with a SATA drive cannot coexist in a  
data pool.  
• When using SnapShot with Cache Partition Manager, the segment size  
of the LU belonging to a data pool must be the default size (16 kB) or  
less.  
The following is the procedure for creating a POOL for storing differential  
data for use by Snapshot.  
To designate data Pool(s) (POOL(s)):  
1. From the command prompt, register the subsystem to which you want  
to create the Data Pool, then connect to the subsystem.  
2. Execute the aupoolcommand create a Data Pool.  
First, display the LUs to be assigned to a Data Pool, and then create a  
Data Pool.  
The following is the example of specifying LU 100 for Data Pool 0.  
% aupool –unit subsystem-name –availablelist –poolno 0  
Data Pool  
: 0  
Available Logical Units  
LUN Capacity RAID Group RAID Level Type Status  
100 30.0GB  
200 35.0GB  
0 6( 9D+2P) SAS Normal  
0 6( 9D+2P) SAS Normal  
%
% aupool –unit subsystem-name –add –poolno 0 -lu 100  
Are you sure you want to add the logical unit(s) to the data pool  
0?  
(y/n[n]): y  
The logical unit has been successfully added.  
%
Operations Using CLI  
A–3  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
3. Execute the aupoolcommand to verify that the Data Pool has been  
created. Refer to the following example.  
% aupool –unit subsystem-name –refer -poolno 0  
Data Pool  
: 0  
Data Pool Usage Rate: 6% (2.0/30.0 GB)  
Threshold  
Status  
: 70%  
: Normal  
LUN Capacity  
100 30.0GB  
RAID Group RAID Level Type Status  
6( 9D+2P) SAS Normal  
0
%
4. When deleting the logical unit set as the Data Pool, it is necessary to  
delete all Snapshot images (V-VOLs). To delete an existing Data Pool,  
refer to the following example.  
% aupool –unit subsystem-name –rm -poolno 0  
Are you sure you want to delete all logical units from the data  
pool 0?  
(y/n[n]): y  
The logical units have been successfully deleted.  
%
5. To change an existing threshold value for a Data Pool, refer to the  
following example.  
% aupool –unit subsystem-name –cng -poolno 0 -thres 70  
Are you sure you want to change the threshold of usage rate in  
the data pool?  
(y/n[n]): y  
The threshold of the data pool usage rate has been successfully  
changed.  
%
Setting the V-VOL  
To create a SnapShot pair you must first set a V-VOL.  
If a specification for the logical unit assigned to a V-VOL is omitted when  
setting the V-VOL, Navigator 2 assigns the smallest undefined number to  
the logical unit.  
To set the V-VOL:  
1. From the command prompt, register the subsystem to which you want  
to set the V-VOL, then connect to the subsystem.  
2. Execute the aureplicationvvolcommand create a V-VOL. For  
example:  
% aureplicationvvol –unit subsystem-name –add –lu 1000 –size 1  
Are you sure you want to create the SnapShot logical unit 1000?  
(y/n[n]): y  
The SnapShot logical unit has been successfully created.  
%
A–4  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
3. To delete an existing SnapShot logical unit, refer to the following  
example of deleting SnapShot logical unit 1000. When deleting the V-  
VOL, the pair state must be Simplex.  
% aureplicationvvol –unit subsystem-name –rm -lu 1000  
Are you sure you want to delete the SnapShot logical unit 1000?  
(y/n[n]): y  
The SnapShot logical unit has been successfully deleted.  
%
Performing SnapShot CLI Operations  
The aureplicationlocalcommand operates SnapShot pair. To refer the  
aureplicationlocalcommand and its options, type in  
aureplicationlocal -helpat the command prompt.  
Creating SnapShot Pairs  
To create SnapShot pairs:  
1. From the command prompt, register the subsystem to which you want  
to create the SnapShot pair, then connect to the subsystem.  
2. Execute the aureplicationlocalcommand create a pair.  
First, display the LUs to be assigned to a P-VOL, and then create a pair.  
Refer to the following example:  
% aureplicationlocal –unit subsystem-name –ss –availablelist  
–pvol  
Available Logical Units  
LUN Capacity RAID Group RAID Level Type Status  
100 30.0 GB  
200 35.0 GB  
0 6( 9D+2P) SAS Normal  
0 6( 9D+2P) SAS Normal  
%
% aureplicationlocal –unit subsystem-name –ss –create –pvol 200  
–svol 1001 –compsplit  
Are you sure you want to create pair “SS_LU0200_LU1001”?  
(y/n[n]): y  
The pair has been created successfully.  
%
3. Execute the aureplicationlocalcommand to verify that the pair has  
been created. Refer to the following example.  
% aureplicationlocal –unit subsystem-name –ss –refer  
Pair name  
Copy Type  
LUN Pair LUN Status  
Group  
SS_LU0200_LU1001  
200 1001 Split(100%)  
SnapShot  
%
---:Ungrouped  
The Snapshot pair is created.  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
A–5  
       
Updating SnapShot Logical Unit  
To update the V-VOL:  
1. From the command prompt, register the subsystem to which you want  
to update the SnapShot pair, then connect to the subsystem.  
2. Execute the aureplicationlocalcommand update the pair.  
Change the Split status of the Snapshot pair to Paired status using  
-resyncoption. Then, change the status to Split using -splitoption.  
Refer to the following example.  
% aureplicationlocal –unit subsystem-name –ss –resync –pvol 200  
–svol 1001  
Are you sure you want to re-synchronize pair?  
(y/n[n]): y  
The pair has been re-synchronized successfully.  
%
% aureplicationlocal –unit subsystem-name –ss –split –pvol 200  
–svol 1001  
Are you sure you want to split pair?  
(y/n[n]): y  
The pair has been split successfully.  
%
3. Execute aureplicationlocalto update the pair. Refer to the following  
example.  
% aureplicationlocal –unit subsystem-name –ss –refer  
Pair name  
Copy Type  
LUN Pair LUN Status  
Group  
SS_LU0200_LU1001  
200 1001 Split(100%)  
SnapShot  
%
---:Ungrouped  
The V-VOL was updated.  
Restoring V-VOL to P-VOL  
To restore the V-VOL to the P-VOL:  
1. From the command prompt, register the subsystem to which you want  
to restore the SnapShot pair, then connect to the subsystem.  
2. Execute the aureplicationlocalcommand restore the pair.  
First, display the pair status, and then restore the pair. Refer to the  
following example.  
A–6  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
           
% aureplicationlocal –unit subsystem-name –ss –refer  
Pair name  
Copy Type  
LUN Pair LUN Status  
Group  
SS_LU0200_LU1001  
200 1001 Split(100%)  
SnapShot  
%
---:Ungrouped  
% aureplicationlocal –unit subsystem-name –ss –restore –pvol 200  
–svol 1001  
Are you sure you want to restore pair?  
(y/n[n]): y  
The pair has been restored successfully.  
%
3. Execute aureplicationlocalto restore the pair. Refer to the following  
example.  
% aureplicationlocal –unit subsystem-name –ss –refer  
Pair name  
Copy Type  
LUN Pair LUN Status  
Group  
SS_LU0200_LU1001  
200 1001 Paired( 40%)  
SnapShot  
%
---:Ungrouped  
V-VOL to P-VOL is restored.  
Releasing SnapShot Pairs  
To release the Snapshot pair and change the status to Simplex:  
1. From the command prompt, register the subsystem to which you want  
to release the SnapShot pair, then connect to the subsystem.  
2. Execute the aureplicationlocalcommand release the pair. Refer to  
the following example.  
% aureplicationlocal –unit subsystem-name –ss –simplex –pvol 200  
–svol 1001  
Are you sure you want to release pair?  
(y/n[n]): y  
The pair has been released successfully.  
%
3. Execute aureplicationlocalto release the pair. Refer to the following  
example.  
% aureplicationlocal –unit subsystem-name –ss –refer  
DMEC002015: No information is displayed.  
%
The Snapshot pair is released.  
Operations Using CLI  
A–7  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
     
Changing Pair Information  
You can change the pair name, group name, and/or copy pace.  
1. From the command prompt, register the subsystem to which you want  
to change the SnapShot pair information, then connect to the  
subsystem.  
2. Execute the aureplicationlocalcommand change the pair  
information. This is an example of changing a copy pace.  
% aureplicationlocal –unit subsystem-name –ss –chg –pace slow  
–pvol 200 –svol 1001  
Are you sure you want to change pair information?  
(y/n[n]): y  
The pair information has been changed successfully.  
%
The Snapshot pair information is changed.  
Creating Pairs that Belong to a Group  
To create multiple SnapShot pairs that belong to a group:  
1. Create the first pair that belongs to a group specifying an unused group  
number for the new group with the –gno option. The new group has  
been created and in this group, the new pair has been created too. Refer  
to the following example.  
% aureplicationlocal –unit subsystem-name –ss –create –pvol 200  
–svol 1001 –gno 20  
Are you sure you want to create pair “SS_LU0200_LU1001”?  
(y/n[n]): y  
The pair has been created successfully.  
%
2. Add the name to the group if necessary using command to change the  
pair information. Refer to the following example.  
% aureplicationlocal –unit subsystem-name –ss –chg –gno 20 –pvol  
200 –svol 1001  
-newgname group-name  
Are you sure you want to change pair information?  
(y/n[n]): y  
The pair information has been changed successfully.  
%
3. Create the next pair that belongs to the created group specifying the  
number of the created group with –gno option.  
SnapShot pairs that share the same P-VOL must use same Data Pool.  
4. By repeating the step 3, the multiple pairs that belong to the same group  
can be created.  
A–8  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
         
Sample Back Up Script for Windows  
This section provides sample script for backing a volume on Windows.  
echo off  
REM Specify the registered name of the arrays  
set UNITNAME=Array1  
REM Specify the group name (Specify “Ungroup” if the pair doesn’t  
belong to any group)  
set G_NAME=Ungrouped  
REM Specify the pair name  
set P_NAME=SS_LU0001_LU0002  
REM Specify the directory path that is mount point of P-VOL and  
V-VOL  
set MAINDIR=C:\main  
set BACKUPDIR=C:\backup  
REM Specify GUID of P-VOL and V-VOL  
PVOL_GUID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx  
SVOL_GUID=yyyyyyyy-yyyy-yyyy-yyyy-yyyyyyyyyyyy  
REM Unmounting the V-VOL  
pairdisplay -x umount %BACKUPDIR%  
REM Re-synchoronizeing pair (Updating the backup data)  
aureplicationlocal -unit %UNITNAME% -ss -resync -pairname  
%P_NAME% -gname %G_NAME%  
aureplicationmon -unit %UNITNAME% -evwait -ss -pairname %P_NAME%  
-gname %G_NAME% -st paired –pvol  
REM Unmounting the P-VOL  
pairdisplay -x umount %MAINDIR%  
REM Splitting pair (Determine the backup data)  
aureplicationlocal -unit %UNITNAME% -ss -split -pairname %P_NAME%  
-gname %G_NAME%  
aureplicationmon -unit %UNITNAME% -evwait -ss -pairname %P_NAME%  
-gname %G_NAME% -st split –pvol  
REM Mounting the P-VOL  
pairdisplay -x mount %MAINDIR% Volume{%PVOL_GUID%}  
REM Mounting the V-VOL  
pairdisplay -x mount %BACKUPDIR% Volume{%SVOL_GUID%}  
< The procedure of data copy from C:\backup to backup appliance>  
NOTE: In case Windows 2000 or Windows Server 2003 is used, mount  
command of CCI must be used when mounting/un-mounting a volume. The  
GUID, which is displayed by mountvol command, is needed as argument to  
use mount command of CCI. For more detail about mount command, see  
the Hitachi Simple Modular Storage Command Control Interface (CCI)  
Reference Guide.  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
A–9  
   
A–10  
Operations Using CLI  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
B
SnapShot Specifications  
This appendix provides external specifications for SnapShot  
Snapshot.  
SnapShot Specifications  
B–1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
General Specifications  
Table B-1 lists external specifications for SnapShot.  
Table B-1: General Specifications  
Item  
Specification  
Simple Modular Storage  
model  
SMS100 (For dual configuration only.)  
Host interface  
iSCSI  
Number of pairs  
Command devices  
SMS100: 510 (maximum)  
Up to 128 per disk subsystem can be set.  
The command device volume size must be  
greater than or equal to 33 MB.  
Unit of pair management  
Volumes are the target of SnapShot pairs,  
and are managed per logical unit.  
Pair structure (number of V-  
VOLs per P-VOL)  
1:32  
RAID level  
P-VOL: RAID 6 S-VOL: RAID 6  
Not applicable.  
Combination of RAID levels  
Volume size  
Make the volume size of the P-VOL the  
same as or larger than that of the data  
pool. (The data pool in this case means a  
single data pool capacity used by a single  
V-VOL.)  
Consistency Group (CTG)  
number  
Up to 256 consistency groups allowed per  
array. Applies to SnapShot if used by itself  
or concurrently with ShadowImage.  
For SMS100, up to 510 pairs can be  
assigned to a consistency group.  
Data pools  
Maximum of 64 data pools/controller (data  
pool number is 0 to 63); Up to 64 volumes  
can be set for one data pool. Up to 128  
volumes per subsystem can be set for data  
pools. Unified volume can’t be set for data  
pool.  
Differential Management LU  
(DM-LU)  
Exclusive volume used for storing  
SnapShot information when the array  
system is powered down. The DM-LU is set  
at the factory at 10 GB  
Max supported capacity of P- The supported capacity of SnapShot has  
VOL and data pool  
limitations based on P-VOL and data pool  
size. For details, see Calculating  
Access to the volumes for data Data pool volumes are not recognizable  
pool from a host  
from the host.  
Expansion of data pool  
capacity  
Data pool capacity can be expanded by  
adding volumes. The data pool can be  
expanded while the P-VOL and V-VOL  
exist.  
B–2  
SnapShot Specifications  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
       
Table B-1: General Specifications  
Item  
Specification  
Reduction of data pool  
capacity  
Possible only when all the pairs that use  
the data pool have been released.  
Expansion of data pool volume No.  
Formatting of volumes in a  
pair  
No.  
Pairing with an expanded  
volume  
Only P-VOL can be expanded  
No.  
Formatting or expanding V-  
VOL  
Deletion of the V-VOL  
Only possible when P-VOL and V-VOL are  
in simplex status and not paired.  
Swap V-VOL for P-VOL  
No.  
Concurrent use with  
ShadowImage  
SnapShot and ShadowImage can be used  
at the same time on the same array.  
However, SnapShot volumes cannot be  
paired with ShadowImage volumes.  
SnapShot use with expanded Yes.  
volumes  
Concurrent use with LUN  
Manager  
Yes.  
Concurrent use with Password Yes.  
Protection  
Potential effect caused by a P- V-VOL data also exists in the P-VOL,  
VOL failure  
therefore P-VOL failure results in a V-VOL  
failure also.  
SnapShot Specifications  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
B–3  
B–4  
SnapShot Specifications  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
Glossary  
This glossary provides definitions for replication terms as well as  
terms related to the technology that supports your Hitachi Simple  
Modular Storage 100 array. Click the letter of the glossary section  
to display that page.  
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A
array  
A set of hard disks mounted in a single enclosure and grouped logically  
together to function as one contiguous storage space.  
asynchronous  
Asynchronous data communications operate between a computer and  
various devices. Data transfers occur intermittently rather than in a  
steady stream. Asynchronous replication does not depend on  
acknowledging the remote write, but it does write to a local log file.  
Synchronous replication depends on receiving an acknowledgement  
code (ACK) from the remote system and the remote system also keeps  
a log file.  
B
background copy  
A physical copy of all tracks from the source volume to the target  
volume.  
bps  
Bits per second, the standard measure of data transmission speeds.  
C
cache  
A temporary, high-speed storage mechanism. It is a reserved section of  
main memory or an independent high-speed storage device. Two types  
of caching are found in computers: memory caching and disk caching.  
Memory caches are built into the architecture of microprocessors and  
often computers have external cache memory. Disk caching works like  
memory caching; however, it uses slower, conventional main memory  
that on some devices is called a memory buffer.  
capacity  
The amount of information (usually expressed in megabytes) that can  
be stored on a disk drive. It is the measure of the potential contents of  
a device; the volume it can contain or hold. In communications,  
capacity refers to the maximum possible data transfer rate of a  
communications channel under ideal conditions.  
CCI  
See command control interface.  
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CLI  
See command line interface.  
cluster  
A group of disk sectors. The operating system assigns a unique number  
to each cluster and then keeps track of files according to which clusters  
they use.  
cluster capacity  
The total amount of disk space in a cluster, excluding the space  
required for system overhead and the operating system. Cluster  
capacity is the amount of space available for all archive data, including  
original file data, metadata, and redundant data.  
command control interface (CCI)  
Hitachi's Command Control Interface software provides command line  
control of Hitachi array and software operations through the use of  
commands issued from a system host. Hitachi’s CCI also provides a  
scripting function for defining multiple operations.  
command devices  
Dedicated logical volumes that are used only by management software  
such as CCI, to interface with the storage systems. Command devices  
are not used by ordinary applications. Command devices can be shared  
between several hosts.  
command line interface (CLI)  
A method of interacting with an operating system or software using a  
command line interpreter. With Hitachi’s Storage Navigator Modular  
Command Line Interface, CLI is used to interact with and manage  
Hitachi storage and replication systems.  
concurrency of S-VOL  
Occurs when an S-VOL is synchronized by simultaneously updating an  
S-VOL with P-VOL data AND data cached in the primary host memory.  
Discrepancies in S-VOL data may occur if data is cached in the primary  
host memory between two write operations. This data, which is not  
available on the P-VOL, is not reflected on to the S-VOL. To ensure  
concurrency of the S-VOL, cached data is written onto the P-VOL before  
subsequent remote copy operations take place.  
concurrent copy  
A management solution that creates data dumps, or copies, while other  
applications are updating that data. This allows end-user processing to  
continue. Concurrent copy allows you to update the data in the files  
being copied, however, the copy or dump of the data it secures does  
not contain any of the intervening updates.  
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configuration definition file  
The configuration definition file describes the system configuration for  
making CCI operational in a TrueCopy Extended Distance Software  
environment. The configuration definition file is a text file created and/  
or edited using any standard text editor, and can be defined from the  
PC where the CCI software is installed. The configuration definition file  
describes configuration of new TrueCopy Extended Distance pairs on  
the primary or remote storage system.  
consistency group (CTG)  
A group of two or more logical units in a file system or a logical volume.  
When a file system or a logical volume which stores application data, is  
configured from two or more logical units, these multiple logical units  
are managed as a consistency group (CTG) and treated as a single  
entity. A set of volume pairs can also be managed and operated as a  
consistency group.  
consistency of S-VOL  
A state in which a reliable copy of S-VOL data from a previous update  
cycle is available at all times on the remote storage system A consistent  
copy of S-VOL data is internally pre-determined during each update  
cycle and maintained in the remote data pool. When remote takeover  
operations are performed, this reliable copy is restored to the S-VOL,  
eliminating any data discrepancies. Data consistency at the remote site  
enables quicker restart of operations upon disaster recovery.  
CRC  
Cyclical Redundancy Checking, a scheme for checking the correctness  
of data that has been transmitted or stored and retrieved. A CRC  
consists of a fixed number of bits computed as a function of the data to  
be protected, and appended to the data. When the data is read or  
received, the function is recomputed, and the result is compared to that  
appended to the data.  
CTG  
See Consistency Group.  
cycle time  
A user specified time interval used to execute recurring data updates  
for remote copying. Cycle time updates are set for each storage system  
and are calculated based on the number of consistency groups CTG.  
cycle update  
Involves periodically transferring differential data updates from the P-  
VOL to the S-VOL. TrueCopy Extended Distance Software remote  
replication processes are implemented as recurring cycle update  
operations executed in specific time periods (cycles).  
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D
data pool  
One or more disk volumes designated to temporarily store un-  
transferred differential data (in the local storage system or snapshots  
of backup data in the remote storage system). The saved snapshots are  
useful for accurate data restoration (of the P-VOL) and faster remote  
takeover processing (using the S-VOL).  
data volume  
A volume that stores database information. Other files, such as index  
files and data dictionaries, store administrative information (metadata).  
differential data control  
The process of continuously monitoring the differences between the  
data on two volumes and determining when to synchronize them.  
differential data copy  
The process of copying the updated data from the primary volume to  
the secondary volume. The data is updated from the differential data  
control status (the pair volume is under the suspended status) to the  
primary volume.  
Differential Management Logical Unit (DM-LU)  
The volumes used to manage differential data in a storage system. In a  
TrueCopy Extended Distance system, there may be up to two DM  
logical units configured per storage system. For Copy-on-Write and  
ShadowImage, the DM-LU is an exclusive volume used for storing data  
when the array system is powered down.  
differential-data  
The original data blocks replaced by writes to the primary volume. In  
Copy-on-Write, differential data is stored in the data pool to preserve  
the copy made of the P-VOL to the time of the snapshot.  
disaster recovery  
A set of procedures to recover critical application data and processing  
after a disaster or other failure. Disaster recovery processes include  
failover and failback procedures.  
disk array  
An enterprise storage system containing multiple disk drives. Also  
referred to as “disk array device” or “disk storage system.”  
DM-LU  
See Differential Management-Logical Unit.  
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dual copy  
The process of simultaneously updating a P-VOL and S-VOL while using  
a single write operation.  
duplex  
The transmission of data in either one or two directions. Duplex modes  
are full-duplex and half-duplex. Full-duplex is the simultaneous  
transmission of data in two direction. For example, a telephone is a full-  
duplex device, because both parties can talk at once. In contrast, a  
walkie-talkie is a half-duplex device because only one party can  
transmit at a time.  
E
entire copy  
Copies all data in the primary volume to the secondary volume to make  
sure that both volumes are identical.  
extent  
A contiguous area of storage in a computer file system that is reserved  
for writing or storing a file.  
F
failover  
The automatic substitution of a functionally equivalent system  
component for a failed one. The term failover is most often applied to  
intelligent controllers connected to the same storage devices and host  
computers. If one of the controllers fails, failover occurs, and the  
survivor takes over its I/O load.  
fallback  
Refers to the process of restarting business operations at a local site  
using the P-VOL. It takes place after the storage systems have been  
recovered.  
Fault tolerance  
A system with the ability to continue operating, possibly at a reduced  
level, rather than failing completely, when some part of the system  
fails.  
FC  
See fibre channel.  
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fibre channel  
A gigabit-speed network technology primarily used for storage  
networking.  
firmware  
Software embedded into a storage device. It may also be referred to as  
Microcode.  
full duplex  
The concurrent transmission and the reception of data on a single link.  
G
Gbps  
Gigabit per second.  
granularity of differential data  
Refers to the size or amount of data transferred to the S-VOL during an  
update cycle. Since only the differential data in the P-VOL is transferred  
to the S-VOL, the size of data sent to S-VOL is often the same as that of  
data written to the P-VOL. The amount of differential data that can be  
managed per write command is limited by the difference between the  
number of incoming host write operations (inflow) and outgoing data  
transfers (outflow).  
GUI  
Graphical user interface.  
I
I/O  
Input/output.  
initial copy  
An initial copy operation involves copying all data in the primary  
volume to the secondary volume prior to any update processing. Initial  
copy is performed when a volume pair is created.  
initiator ports  
A port-type used for main control unit port of Fibre Remote Copy  
function.  
IOPS  
I/O per second.  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
iSCSI  
Internet-Small Computer Systems Interface, a TCP/IP protocol for  
carrying SCSI commands over IP networks.  
iSNS  
Internet-Small Computer Systems Interface, a TCP/IP protocol for  
carrying SCSI commands over IP networks.  
L
LAN  
Local Area Network, a computer network that spans a relatively small  
area, such as a single building or group of buildings.  
load  
In UNIX computing, the system load is a measure of the amount of  
work that a computer system is doing.  
logical  
Describes a user's view of the way data or systems are organized. The  
opposite of logical is physical, which refers to the real organization of a  
system. A logical description of a file is that it is a quantity of data  
collected together in one place. The file appears this way to users.  
Physically, the elements of the file could live in segments across a disk.  
logical unit  
See logical unit number.  
logical unit number (LUN)  
An address for an individual disk drive, and by extension, the disk  
device itself. Used in the SCSI protocol as a way to differentiate  
individual disk drives within a common SCSI target device, like a disk  
array. LUNs are normally not entire disk drives but virtual partitions (or  
volumes) of a RAID set.  
LU  
Logical unit.  
LUN  
See logical unit number.  
LUN Manager  
This storage feature is operated through Storage Navigator Modular 2  
software and manages access paths among host and logical units for  
each port in your array.  
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M
metadata  
In sophisticated data systems, the metadata -- the contextual  
information surrounding the data -- will also be very sophisticated,  
capable of answering many questions that help understand the data.  
microcode  
The lowest-level instructions directly controlling a microprocessor.  
Microcode is generally hardwired and cannot be modified. It is also  
referred to as firmware embedded in a storage subsystem.  
Microsoft Cluster Server  
Microsoft Cluster Server is a clustering technology that supports  
clustering of two NT servers to provide a single fault-tolerant server.  
mount  
To mount a device or a system means to make a storage device  
available to a host or platform.  
mount point  
The location in your system where you mount your file systems or  
devices. For a volume that is attached to an empty folder on an NTFS  
file system volume, the empty folder is a mount point. In some systems  
a mount point is simply a directory.  
P
pair  
Refers to two logical volumes that are associated with each other for  
data management purposes (e.g., replication, migration). A pair is  
usually composed of a primary or source volume and a secondary or  
target volume as defined by the user.  
pair splitting  
The operation that splits a pair. When a pair is "Paired", all data written  
to the primary volume is also copied to the secondary volume. When  
the pair is "Split", the primary volume continues being updated, but  
data in the secondary volume remains as it was at the time of the split,  
until the pair is re-synchronized.  
pair status  
Internal status assigned to a volume pair before or after pair  
operations. Pair status transitions occur when pair operations are  
performed or as a result of failures. Pair statuses are used to monitor  
copy operations and detect system failures.  
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paired volume  
Two volumes that are paired in a disk array.  
parity  
The technique of checking whether data has been lost or corrupted  
when it's transferred from one place to another, such as between  
storage units or between computers. It is an error detection scheme  
that uses an extra checking bit, called the parity bit, to allow the  
receiver to verify that the data is error free. Parity data in a RAID array  
is data stored on member disks that can be used for regenerating any  
user data that becomes inaccessible.  
parity groups  
RAID groups can contain single or multiple parity groups where the  
parity group acts as a partition of that container.  
peer-to-peer remote copy (PPRC)  
A hardware-based solution for mirroring logical volumes from a primary  
site (the application site) onto the volumes of a secondary site (the  
recovery site).  
point-in-time logical copy  
A logical copy or snapshot of a volume at a point in time. This enables a  
backup or mirroring application to run concurrently with the system.  
pool volume  
Used to store backup versions of files, archive copies of files, and files  
migrated from other storage.  
primary or local site  
The host computer where the primary volume of a remote copy pair  
(primary and secondary volume) resides. The term "primary site" is  
also used for host failover operations. In that case, the primary site is  
the host computer where the production applications are running, and  
the secondary site is where the backup applications run when the  
applications on the primary site fail, or where the primary site itself  
fails.  
primary volume (P-VOL)  
The storage volume in a volume pair. It is used as the source of a copy  
operation. In copy operations a copy source volume is called the P-VOL  
while the copy destination volume is called "S-VOL" (secondary  
volume).  
P-VOL  
See primary volume.  
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R
RAID  
Redundant Array of Independent Disks, a disk array in which part of the  
physical storage capacity is used to store redundant information about  
user data stored on the remainder of the storage capacity. The  
redundant information enables regeneration of user data in the event  
that one of the array's member disks or the access path to it fails.  
Recovery Point Objective (RPO)  
After a recovery operation, the RPO is the maximum desired time  
period, prior to a disaster, in which changes to data may be lost. This  
measure determines up to what point in time data should be recovered.  
Data changes preceding the disaster are preserved by recovery.  
Recovery Time Objective (RTO)  
The maximum desired time period allowed to bring one or more  
applications, and associated data back to a correct operational state. It  
defines the time frame within which specific business operations or data  
must be restored to avoid any business disruption.  
remote or target site  
Maintains mirrored data from the primary site.  
remote path  
A route connecting identical ports on the local storage system and the  
remote storage system. Two remote paths must be set up for each  
storage system (one path for each of the two controllers built in the  
storage system).  
remote volume stem  
In TrueCopy operations, the remote volume (R-VOL) is a volume  
located in a different subsystem from the primary host subsystem.  
resynchronization  
Refers to the data copy operations performed between two volumes in  
a pair to bring the volumes back into synchronization. The volumes in a  
pair are synchronized when the data on the primary and secondary  
volumes is identical.  
RPO  
See Recovery Point Objective.  
RTO  
See Recovery Time Objective.  
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S
SAS  
Serial Attached SCSI, an evolution of parallel SCSI into a point-to-point  
serial peripheral interface in which controllers are linked directly to disk  
drives. SAS delivers improved performance over traditional SCSI  
because SAS enables up to 128 devices of different sizes and types to  
be connected simultaneously.  
SATA  
Serial ATA is a computer bus technology primarily designed for the  
transfer of data to and from hard disks and optical drives. SATA is the  
evolution of the legacy Advanced Technology Attachment (ATA)  
interface from a parallel bus to serial connection architecture.  
secondary volume (S VOL)  
A replica of the primary volume (P-VOL) at the time of a backup and is  
kept on a standby storage system. Recurring differential data updates  
are performed to keep the data in the S-VOL consistent with data in the  
P-VOL.  
SMPL  
Simplex.  
snapshot  
A term used to denote a copy of the data and data-file organization on  
a node in a disk file system. A snapshot is a replica of the data as it  
existed at a particular point in time.  
SNM2  
See Storage Navigator Modular 2.  
Storage Navigator Modular 2  
A multi-featured scalable storage management application that is used  
to configure and manage the storage functions of Hitachi arrays. Also  
referred to as “Navigator 2.  
suspended status  
Occurs when the update operation is suspended while maintaining the  
pair status. During suspended status, the differential data control for  
the updated data is performed in the primary volume.  
S-VOL  
See secondary volume.  
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S-VOL determination  
Independent of update operations, S-VOL determination replicates the  
S-VOL on the remote storage system. This process occurs at the end of  
each update cycle and a pre-determined copy of S-VOL data, consistent  
with P-VOL data, is maintained on the remote site at all times.  
T
target copy  
A file, device, or any type of location to which data is moved or copied.  
V
virtual volume (V-VOL)  
In Copy-on-Write, a secondary volume in which a view of the primary  
volume (P-VOL) is maintained as it existed at the time of the last  
snapshot. The V-VOL contains no data but is composed of pointers to  
data in the P-VOL and the data pool. The V-VOL appears as a full  
volume copy to any secondary host.  
volume  
A disk array object that most closely resembles a physical disk from the  
operating environment's viewpoint. The basic unit of storage as seen  
from the host.  
volume copy  
Copies all data from the P-VOL to the S-VOL.  
volume pair  
Formed by pairing two logical data volumes. It typically consists of one  
primary volume (P-VOL) on the local storage system and one  
secondary volume (S-VOL) on the remote storage systems.  
V-VOL  
See virtual volume.  
V-VOLTL  
Virtual Volume Tape Library.  
W
WMS  
Workgroup Modular Storage.  
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write order guarantee  
Ensures that data is updated in an S-VOL, in the same order that it is  
updated in the P-VOL, particularly when there are multiple write  
operations in one update cycle. This feature is critical to maintain data  
consistency in the remote S-VOL and is implemented by inserting  
sequence numbers in each update record. Update records are then  
sorted in the cache within the remote system, to assure write  
sequencing.  
write workload  
The amount of data written to a volume over a specified period of time.  
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Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
Index  
deleting a V-VOL 6-7  
designing the SnapShot system 2-1  
Differential data, deleted 6-5  
Differential Management LUs description 1-6  
disabling SnapShot 4-1  
A
assessing business needs 2-2  
assigning pairs to a consistency group 6-4  
B
backup script, CLI A-9  
E
editing data pool information 6-7  
editing pair information 6-7  
enabling SnapShot 4-1  
C
CCI, version 3-2  
Command Line Interface  
changing pair information A-8  
creating pairs A-5  
expanding data pool size 7-3  
F
enabling and disabling SnapShot A-2  
releasing (deleting) pairs A-7  
restoring the P-VOL A-6  
sample backup script A-9  
setting the pool A-3  
frequency, snapshot 2-2  
G
graphic, SnapShot hardware and software 1-2  
Group Name, adding 6-4  
setting the V-VOL A-4  
updating the V-VOL A-6  
configuration workflow 5-2  
Consistency Groups  
H
hardware failure, recovering 8-2  
how long to hold snapshots 2-3  
how often to take snapshots 2-2  
creating and assigning pairs to using GUI 6-4  
creating pairs for using CLI A-8  
description 1-6  
create pair 6-3  
creating the V-VOL 6-3  
L
lifespan, snapshot 2-3  
D
M
data pools  
maintaining the SnapShot system 7-2  
measuring write workload 2-5  
message URL http  
//support.hds.com ii-vii  
monitoring data pool usage 7-2, 7-3  
monitoring pair status 7-2  
creating 5-2  
editing 6-7  
expanding 7-3  
general 1-6  
monitoring usage 7-3  
requirements 2-9  
sizing 2-5  
N
specifications B-2  
Threshold field 5-2  
when data is deleted 6-5  
deleting a pair 6-7  
number of V-VOLs, establishing 2-4  
Index-1  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
   
Simple Modular Storage 3-2  
volume pairs  
O
overview 1-1  
creating 6-3  
description 1-4  
editing 6-7  
monitoring status 7-2  
statuses 7-2  
P
pair status  
definitions 7-2  
monitoring 7-2  
volumes  
assigning to data pools 5-2  
V-VOLs  
pairs, assigning to a consistency group 6-4  
planning the SnapShot system 2-1  
platforms, supported 3-2  
Pool Full, recovery from 8-2  
P-VOLs and V-VOLs 1-4  
creating 6-3  
deleting 6-7  
description 1-4  
establishing number of 2-4  
procedure for secondary uses 6-6  
updating 6-4  
R
recovering from Pool Full, hardware failure 8-2  
releasing (deleting) a pair 6-7  
reports, using the V-VOL for 6-6  
requirements  
W
write workload, measuring 2-5  
Write workload, rule of thumb change rates 2-8  
data pool 2-9  
SnapShot system 3-2  
Restoring the P-VOL 6-5  
resync a pair 6-4  
Rolling average 2-6  
S
Simple Modular Storage, version 3-2  
sizing the data pool 2-5  
SnapShot  
data pools 1-6  
data, graphic 1-5  
enabling, disabling 4-1  
how it works 1-3  
maintaining 7-2  
overview 1-1  
planning 2-1  
restoring the P-VOL operation 6-5  
specifications B-1  
snapshots  
how long to keep 2-3  
how often to make 2-2  
specifications B-2  
splitting a pair 6-4  
status definitions 7-2  
Storage Navigator Modular 2  
description 1-6  
version 3-2  
supported platforms 3-2  
T
tape backups 6-6  
testing, using the V-VOL for 6-6  
Threshold reached, consequences 5-2  
V
version  
CCI 3-2  
Navigator 2 3-2  
Index-2  
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
1
Hitachi Simple Modular Storage Copy-on-Write SnapShot User’s Guide  
Hitachi Data Systems  
Corporate Headquarters  
750 Central Expressway  
Santa Clara, California 95050-2627  
U.S.A.  
Phone: 1 408 970 1000  
Asia Pacific and Americas  
750 Central Expressway  
Santa Clara, California 95050-2627  
U.S.A.  
Phone: 1 408 970 1000  
Europe Headquarters  
Sefton Park  
Stoke Poges  
Buckinghamshire SL2 4HD  
United Kingdom  
Phone: + 44 (0)1753 618000  
MK-97DF8018-00  

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