HP Hewlett Packard SURE STORE DAT DAT24I User Manual

HP SureStore DAT  
Internal Tape Drive  
Installation  
Guide  
Tape 5000i, DAT8i  
DAT24i, DAT40i  
HP SureStore DAT  
Installation Overview (Internal Drives)  
Internal Drives—Installation Overview  
Refer to:  
page 1-2  
Before you start:  
Check the packing list inside this guide. Check system prerequisites.  
page 1-6  
page 1-10  
page 1-11  
Step 1: Check the Drives SCSI ID  
Check the tape drives SCSI ID. If necessary change it from the default  
of 3 by setting jumpers on the back of the drive.  
Step 2: Set the Configuration Switches (UNIX Systems Only)  
Check the UNIX configuration switches on the bottom of the drive.  
Change the switch settings, if necessary.  
Step 3: Prepare the Mounting Bay  
Switch off the computer and remove its outer casing. Remove the cover  
plate from an empty, 5¼-inch, half-height bays. (Keep the screws.) If  
your computer has 3½ inch bays, fit the supplied 5¼ to 3½ conversion  
kit to the drive.  
page 1-14  
Step 4: Attach Mounting Rails  
Attach any mounting hardware (rails or tray) necessary for your  
computer. In the box you will find mounting rails for use with  
HP Kayak/Vectra/Brio/NetServer E-series, a tray for use with HP  
NetServer L-series and mounting rails for non-HP systems.  
page 1-16  
page 1-17  
page 1-19  
page 1-20  
Step 5: Install the Drive  
Fit the power cable extension and slide the tape drive into the bay. To  
aid fitting cables, do not secure the drive with screws yet.  
Step 6: Attach Power and SCSI Cables  
Attach a spare power cable from the computer s internal power supply.  
Attach the drive to a spare connector on the SCSI ribbon cable.  
Step 7: Secure the Drive  
Secure the drive in place with the provided screws. Replace the  
computer s cover and reconnect cables.  
On Completion  
Power on the system and check the tape drive is operational. Insert the  
HP SureStore Tape CD-ROM. It contains drivers, backup software and  
many useful utilities. Register your tape drive.  
Copyright © 1998-1999 by Hewlett-Packard  
Limited.  
November 1999  
Part Number: C1555-90909  
Printed in the UK.  
The information contained in this document is  
subject to change without notice.  
This document contains proprietary information  
which is protected by copyright. All rights are  
reserved. No part of this document may be  
photocopied, reproduced or translated to another  
language without the prior written consent of  
Hewlett-Packard Limited.  
Hewlett-Packard shall not be liable for errors  
contained herein or for incidental or consequential  
damages (including lost profits) in connection with  
the furnishing, performance, or use of this material  
whether based on warranty, contract, or other legal  
theory.  
Windows is a U.S. registered trademark of  
Microsoft Corp.  
UNIX is a registered trademark of X/Open  
Company in the U.S. and other countries.  
Product Details  
Write your tape drive details here so you can find them easily if you need them. You will find the model  
number and serial number on the bottom of the drive.  
Model (type of drive):  
Model (number):  
Serial (number):  
Date purchased/installed:  
SCSI ID:  
 
In d ex  
Regu la tor y In for m a tion  
iv  
1
In sta llin g a n “i” Mod el Dr ive  
(in ter n a l)  
HP SureStore models covered:  
Tape 5000i  
DAT8i  
DAT24i  
DAT40i  
 
HP SureStore DAT  
Installation Guide  
Before You Start: Check the Contents of the Box  
The following equipment is supplied with your HP SureStore DAT drive.  
HP NetServer  
L- se r i e s  
tray  
HP SureStore  
DAT drive  
HP Vectra/  
HP SureStore Tape  
Kayak/Brio/  
NetServer  
CD-ROM containing:  
E-series rails  
• HP TapeAssure software  
TapeAlert utility  
• Drivers  
Compaq rails  
(with DAT8i,  
DAT24i and  
DAT40i  
• Backup software  
• HP Tape Tools  
• Electronic User’s Guide  
• Media and accessories  
information  
models only)  
Installation Guide  
(Please discard  
unneeded  
Set of four  
screws (+ one  
spare)  
languages  
in recycling bin.)  
Power  
extension  
cable  
Warranty Registration  
Card and label  
DDS-format  
5¼ to 3½-inch  
data cartridge  
conversion kit  
Cleaning cartridge  
50-to-68-pin  
adapter (not for use  
with DAT40 drives)  
If anything is damaged or missing, contact the delivery company or your  
supplier. Spare jumpers for the drives’ SCSI ID switch may also be  
supplied.  
1-2  
 
HP SureStore DAT  
Installation Guide  
Before You Start: Check System Prerequisites  
To install and use your new tape drive, you will need the following:  
SCSI host adapter  
SCSI ribbon cable  
Available 5¼-inch (or 3½-inch), half-height bay  
Mounting hardware, if required  
Backup software that supports the tape drive  
SCSI Host Adapter  
You need a properly installed and configured SCSI host adapter or a built-  
in SCSI controller on your computer s motherboard (SCSI-2 or SCSI-3  
compliant). Consult your supplier for details.  
If you are installing on a Windows® 95, Windows 98, Windows NT or Novell  
NetWare system, you can use HP TapeAssure to check your computer s  
SCSI configuration, as directed on page 1-6.  
HP SureStore DAT Drives and SCSI  
All HP SureStore DAT drives, apart from the HP SureStore DAT40 are fast  
narrow SCSI devices and should be connected to a single-ended (SE) host  
bus adapter.  
The HP SureStore DAT40 drive is an ultra wide SCSI device. For optimum  
performance it should be connected to a low voltage differential (LVD) SCSI  
host adapter. HP SureStore DAT40 drives may also be connected to SE  
(single-ended) SCSI host adapters, but cable length will be restricted to the  
SE rather than the LVD specification.  
If you would like more information on SCSI specifications and configuring  
your SCSI bus, read the SCSI Background” topic in the Before You Start”  
section of the electronic Users Guide on the HP SureStore Tape CD-ROM.  
SCSI Ribbon Cable  
You need a SCSI ribbon cable with the correct termination.  
Tape 5000, DAT8 and DAT24 drives have a 50-pin narrow SCSI connector.  
If your computer uses wide SCSI, use the supplied 50-to-68-pin adapter to  
connect the drive (50 pins) into the wide SCSI bus (68 pins).  
1-3  
     
HP SureStore DAT  
Installation Guide  
The DAT 40 drive has a 68-pin wide, high-density SCSI connector. If your  
computer uses narrow SCSI, use a 68-to-50-pin adapter to connect the  
DAT40 drive (68 pins) into the narrow SCSI bus (50 pins). This adapter  
must be purchased separately (part number C7423A). See the electronic  
DAT Media and Orderable Accessories Guide on the HP SureStore Tape  
CD-ROM for ordering information.  
Half-Height Bay  
You need a 5¼-inch, half-height bay in which to install the tape drive. If you  
have 3½-inch bays, use the supplied 5¼ to 3½-inch conversion kit.  
Mounting Rails  
For many servers, no tray or rails are required. Devices simply slide into  
the computer s chassis and are fixed with screws.  
Some servers require special mounting tray or rails to fix the drive into the  
empty bay. The drive comes with mounting hardware for HP NetServer L-  
series, E-series, Kayak, Brio and Vectra computers and, for DAT8i, DAT24i  
and DAT40i drives only, Compaq servers. (Not all HP NetServer E-series  
and Compaq servers require rails.)  
Rails for Dell servers may be ordered separately. Different models of server  
require different rail kits.  
Order HP accessory C5731A for Dell 2100/2200 servers  
Order HP accessory C5732A for Dell 2300/4100/6100 servers  
Order Dell accessory 86194 for Dell 4300/6300 servers  
Other computers use non-standard mounting rails and do not include  
spares. If this is the case with your system, you will have to order these  
accessories from the computer manufacturer before you can install the tape  
drive.  
1-4  
   
HP SureStore DAT  
Installation Guide  
Backup Software  
You need backup software that supports the drive.  
Applications usually recognize tape drives by their manufacturers’ internal  
identifiers rather than their model numbers, so check the table below for  
the appropriate reference for your model.  
Internal Identifier  
HP 35480A  
HP SureStore Tape 5000  
HP SureStore DAT8  
HP SureStore DAT24  
HP SureStore DAT40  
HP C1533A  
HP C1537A  
HP C5683A  
The HP SureStore Tape CD-ROM contains backup software, as well as  
drivers, useful utilities and information about using your tape drive. See  
page 1-22 for more information about using the HP SureStore Tape  
CD-ROM.  
1-5  
 
HP SureStore DAT  
Installation Guide  
Step 1: Check the Drives SCSI ID  
Note Your HP SureStore DAT drive is shipped with a default SCSI ID of 3, but  
it can be assigned any unused ID between 0 and 6. Do not use SCSI ID 7,  
which is reserved for the SCSI controller, or SCSI ID 0, which is typically  
assigned to the boot disk.  
and 15. Do not use SCSI ID 7 or SCSI ID 0.  
1 Determine whether you need to change the SCSI ID from the default of 3.  
If you are installing on a Windows 95/98, Windows NT or NetWare system,  
install HP TapeAssure from the Software page on the HP SureStore Tape  
CD-ROM and run it to check your computer s current SCSI configuration.  
See Installing and Using HP TapeAssure” on page 1-8 for more  
information about installing and running HP TapeAssure.  
If you are installing on a UNIX® system, check the electronic Users Guide  
on the HP SureStore Tape CD-ROM, for instructions on how to determine  
the SCSI IDs of existing devices. See page 1-22 for instructions on using the  
HP SureStore Tape CD-ROM.  
2 Change the tape drives SCSI ID, if necessary.  
The SCSI ID is set using jumpers on a set of pins at the rear of the drive.  
Use your fingers to move the jumpers to the pattern corresponding to the  
ID you want. Do n ot remove the TERM PWR jumper. It should always be  
set.  
Spare jumpers will either be on switch itself (but only attached to a single  
pin) or in the accessories box.  
For HP SureStore Tape 5000i, HP SureStore DAT 8i and DAT24i  
models, see figure 1.1.  
For HP SureStore DAT40i models, see figure 1.2.  
Caution Static electricity can damage electronic components. To equalize the  
electromagnetic charges, touch a bare metal part of the computer (such as  
the back plate) before you remove the tape drive from its bag.  
1-6  
   
HP SureStore DAT  
Installation Guide  
Figure 1.1 SCSI ID settings on back of HP SureStore Tape 5000i, DAT8i and DAT24i  
6
5
SCSI ID  
1
2
3
4
(Default)  
1-7  
 
HP SureStore DAT  
Installation Guide  
Figure 1.2 SCSI ID settings on back of HP SureStore DAT40i  
13  
5
2
9
3
Example  
SCSI IDs  
(Default)  
Installing and Using HP TapeAssure  
HP TapeAssure allows you to check your computer s current SCSI  
configuration on a Windows or NetWare system. You cannot install HP  
TapeAssure on Unix systems.  
Installing HP TapeAssure  
1 Select home.htmon the HP SureStore Tape CD-ROM and the required  
language.  
2 Select the HP TapeAssure” topic and follow the instructions on the screen  
to install HP TapeAssure.  
In Windows 95/98 or Windows NT, you can install HP TapeAssure directly  
on the system to which the tape drive is connected. In NetWare, you will  
need to install HP TapeAssure on the server from a client workstation  
running Windows 95/98 or Windows NT, and then run HP TapeAssure from  
the NetWare server console.  
1-8  
     
HP SureStore DAT  
Installation Guide  
Using HP TapeAssure  
Note If the program does not work correctly or hangs during processing, there  
may be a compatibility problem with the SCSI card. The current version of  
HP TapeAssure may not support Adaptec 1510 cards (6360 chip set) and  
Symbios cards.  
1 Once it is installed, run TapeAssure from the Programs menu in the  
Windows Start menu. HP TapeAssure will check for the presence of a SCSI  
controller and its driver software and identify the SCSI IDs of existing  
SCSI devices.  
2 View the current configuration and determine whether you need to change  
the SCSI ID from the default of 3.  
3 Exit TapeAssure after you view the SCSI configuration information.  
1-9  
HP SureStore DAT  
Installation Guide  
Step 2: Set the Configuration Switches  
(UNIX Systems Only)  
1 Check the UNIX Configuration Instructions” in the electronic Users  
Guide on the HP SureStore Tape CD-ROM for specific advice for your  
operating system. You will need web browser software to access the  
electronic Users Guide. See page 1-22 for more information about using the  
HP SureStore Tape CD-ROM.  
The following table summarizes the typical switch settings for different  
types of computer, but further details are provided in the electronic User s  
Guide.  
Switch Number  
System Type  
Default and most PC systems  
DEC systems  
1
2
3
4
5
6
7
8
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
Off  
Off  
Off  
Off  
Off  
Off  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
On  
Off  
On  
Off  
Off  
On  
On  
On  
Off  
On  
Off  
Off  
On  
Off  
On  
On  
On  
On  
On  
HP systems (Series 700)  
IBM RS/6000 systems  
SCO/PC UNIX systems  
Silicon Graphics systems  
Sun systems  
2 If your UNIX configuration requires it, change the configuration switches  
located on the underside of the drive from the default settings shown in  
figure 1.3.  
Figure 1.3 Configuration switches (shown in default positions)  
= ON  
= OFF  
1-10  
   
HP SureStore DAT  
Installation Guide  
Step 3: Prepare the Mounting Bay  
Caution To avoid damaging the computer or tape drive, ensure that the computer  
is powered off while you install the drive.  
Static electricity can damage electronic components. After you have  
disconnected power from the computer and removed the cover, touch a  
bare metal part of the chassis. Similarly, touch a bare metal part of the  
drive before installing it.  
1 Assemble the necessary tools and materials:  
Phillips screwdriver  
Flat-bladed screwdriver (if your computer uses slotted screws)  
Torx screwdriver (if your computer uses torx screws)  
Your computer manuals (for reference during installation)  
2 Perform a normal system shutdown and turn off the computer and any  
connected peripherals.  
3 Remove the cover from the computer.  
As you work inside the computer, you may have to disconnect the SCSI  
cable or power cable from other devices to maneuver the new drive into  
place. If you have to do this, make a note of their position and connections  
so you can put them back correctly later.  
4 Remove the front cover plate from a spare 5¼-inch (or 3½-inch) bay of your  
computer. Keep any screws for use in step 7 on page 1-19.  
5 If you will be installing the tape drive in a 3½-inch bay, you need to use the  
conversion kit as described below, so that the drive will fit into your  
computer. If your computer has 5¼-inch bays, proceed to step 4 on page 1-14  
now.  
1-11  
 
HP SureStore DAT  
Installation Guide  
Using the Conversion Kit  
1 Unscrew the four screws and remove the rails from the tape drive.  
Figure 1.4 Removing the drive rails prior to installation in a 3½-inch bay  
2 Use a screwdriver to release the 5¼-inch front panel from the tape drive  
and remove it. Fit the 3½-inch front panel and push firmly until the  
panel clicks into place.  
Figure 1.5 Removing the 5¼-inch panel  
Note: Some drives have  
clips on the sides of the  
unit.  
1-12  
 
HP SureStore DAT  
Installation Guide  
3 Fit the 3½-inch front panel and push firmly until the panel clicks into  
place.  
Figure 1.6 Fitting the 3½-inch panel  
Clips on side of tape  
drive  
Clips on top of tape drive  
1-13  
HP SureStore DAT  
Installation Guide  
Step 4: Attach Mounting Rails  
If your computer requires special rails or other hardware to install the tape  
drive, mount them on the tape drive in this step.  
If your computer does not require special mounting hardware, proceed to  
step 5 on page 1-16 now.  
1 Attach the appropriate rails.  
If you are installing in an HP NetServer L-series, place the tape drive in  
the mounting tray supplied, as shown in figure 1.7.  
If you are installing in an HP NetServer E-series that requires mounting  
rails, Vectra, Kayak or Brio, fasten the rails to the tape drive using the  
four screws supplied, as shown in figure 1.8.  
If you are installing in a Compaq computer that requires mounting rails,  
fasten the rails to the tape drive using the four screws supplied, as  
shown in figure 1.9. Compaq rails are provided with DAT8i, DAT24i and  
DAT40i models only.  
If you are installing in a IBM or Dell computer, refer to our World Wide  
Web site for further instructions: http://www.hp.com/go/connect.  
If your computer uses other mounting hardware, attach it to the tape  
drive as directed in your computer documentation.  
2 Secure the tape drive in the mounting tray using the four screws supplied  
with the rail kit.  
Figure 1.7 Attaching the tape drive to the HP NetServer L-series mounting tray  
Use the four  
screws  
provided with  
the rail kit  
1-14  
     
HP SureStore DAT  
Installation Guide  
Figure 1.8 Attaching the HP NetServer E-series, Vectra, Kayak or Brio rails to the tape drive  
Use the four  
screws  
provided with  
the rail kit  
Figure 1.9 Attaching Compaq rails to the tape drive  
Use the four  
screws  
provided with  
the rail kit  
1-15  
   
HP SureStore DAT  
Installation Guide  
Step 5: Install the Drive  
Note Write the model name, product number, serial number, and SCSI ID of  
your drive in the front of this guide for future reference. The model name  
is on the front of the drive and the product and serial numbers are on a  
label on the bottom of the drive.  
1 Attach the power cable extension to the rear of the tape drive, as shown in  
figure 1.10.  
Figure 1.10 Attaching the power cable extension  
2 Slide the tape drive into the open bay, aligning the tray or rails with the  
slots in the bay, as shown in figure 1.11.  
If your computer does not use mounting hardware, check that the holes in  
the chassis are aligned with the holes in the side of the tape drive.  
Do not secure the drive with screws at this point because you may have to  
move the drive to get the cables into place.  
1-16  
     
HP SureStore DAT  
Installation Guide  
Figure 1.11 Sliding the tape drive into the empty bay  
Step 6: Attach Power and SCSI Cables  
1 Attach a spare power cable from the computers internal power supply to  
the power extension cable, as shown in figure 1.12.  
Figure 1.12 Attaching the power cable and SCSI cable  
SCSI ribbon cable  
Power cable  
1-17  
     
HP SureStore DAT  
Installation Guide  
2 Attach a spare SCSI cable to the SCSI connector.  
If you are using an existing SCSI cable, simply attach the drive to a spare  
connector on the computer s SCSI ribbon cable, as shown in figure 1.12.  
DAT8i and DAT24i drives only: If your computer has wide SCSI, use the  
supplied 50-to-68-pin adapter to connect the tape drive to the SCSI bus.  
Plug the adapter into the 68-pin SCSI connector on the computer and then  
connect the SCSI cable from the adapter to the 50-pin SCSI connector on  
the tape drive.  
If you are using a new SCSI cable, attach the end farthest from the  
terminator block to the computer s internal SCSI connector, as shown in  
figure 1.13, and attach one of the connectors to the tape drive.  
Figure 1.13 Attaching the SCSI ribbon cable  
Terminator block  
Tape drive  
SCSI ribbon cable  
SCSI connection  
1-18  
 
HP SureStore DAT  
Installation Guide  
Step 7: Secure the Drive  
1 Secure the tape drive into place with screws.  
If you used mounting hardware that screws to the front of the computer,  
use the screws you removed in step 3 to fix the drive in place.  
If your computer does not require mounting hardware, check that the holes  
in the chassis are aligned with the holes in the sides of the drive and use  
the four screws provided with the rail kit to secure the drive, as shown in  
figure 1.14.  
Figure 1.14 Securing the drive into a typical PC chassis without the use of mounting rails  
Use four  
screws to  
secure the  
drive  
2 Replace the cover on the computer.  
1-19  
     
HP SureStore DAT  
Installation Guide  
On Completion  
Once you have completed the installation:  
Make sure you have the correct media.  
Power on and check that your new drive is operational.  
Insert the HP SureStore Tape CD-ROM. It contains everything you will  
need to use your tape drive—drivers, backup software, utilities and user  
information.  
Register your tape drive to ensure that you benefit from the full 3-year  
warranty period.  
Use Correct Media  
For optimum performance and storage capacity, use tape cartridges that  
match your drive's format, and normally use only one cartridge per day.  
HP SureStore DAT40 drives work best with DDS-4 cartridges.  
HP SureStore DAT24 drives work best with DDS-3 cartridges.  
HP SureStore DAT8 drives work best with DDS-2 cartridges.  
HP SureStore Tape 5000 drives use on ly DDS-1 ca r t r id ges (60-m eter  
or 90-m et er ).  
However, most HP SureStore DAT drives are fully backward compatible  
(apart from the HP SureStore DAT40). The compatibility between drive  
models and cartridges is summarized in the following table. Shaded boxes  
show the recommended media for each tape drive.  
DDS-1  
DDS-1  
DDS-2  
DDS-3  
DDS-4  
60 meter  
90 meter  
120 meter  
125 meter  
150 meter  
HP SureStore Tape 5000  
HP SureStore DAT8  
HP SureStore DAT24  
HP SureStore DAT40  
2.6 GB*  
read/write  
read/write  
4 GB*  
read/write  
read/write  
read only  
8 GB*  
read/write  
read/write  
24 GB*  
read/write  
40 GB*  
* Capacity assumes 2:1 compression.  
1-20  
   
HP SureStore DAT  
Installation Guide  
Check Drive Operation  
1 Switch on the computer. The tape drive will run its hardware self-test,  
which takes about 5 seconds. At the end of the hardware self-test, both  
front panel lights should be off. Read more about the self-test and front  
panel lights in the electronic Users Guide on the HP SureStore Tape  
CD-ROM.  
2 Verify that the tape drive installation was successful.  
For Windows and NetWare systems, select HP TapeAssure from the  
Windows Start menu. (If you did not install HP TapeAssure at the start of  
the installation process, install it now as described on page 1-8.) No other  
backup software should be running at the same time.  
For UNIX systems, the configuration instructions in the electronic User s  
Guide on the HP SureStore Tape CD-ROM include a verification  
procedure.  
Note If you encounter a problem during this verification procedure, turn to  
Save Yourself a Call” on page 2-2 for help in diagnosing and fixing the  
problem.  
3 Install backup software, as required (see page 1-23). Use a blank cartridge  
to carry out the backup and restore test, which you should perform to check  
that the drive can write data to tape.  
To load a cartridge:  
To unload a cartridge:  
Open the door flap, if fitted. Insert the cartridge  
into the slot in front of the drive with the label  
uppermost and apply gentle pressure until the  
drive takes the cartridge and loads it. The Tape  
light flashes green while the drive performs its  
load sequence. When the cartridge is loaded, the  
Tape light shows steady green.  
Press the Unload button on the front panel.  
The drive completes any task it is currently  
performing, winds the tape to the beginning, and  
ejects the cartridge. The sequence will take about  
25 seconds for a write-enabled cartridge and 10  
seconds for a write-protected cartridge.  
Unload  
button  
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HP SureStore DAT  
Installation Guide  
Insert the HP SureStore Tape CD-ROM  
The HP SureStore Tape CD-ROM contains backup software, as well as  
drivers, useful utilities and information about using your tape drive.  
1 Load the CD-ROM and select home.htm.  
Note If you do not have a web browser, see the Readme.txtfile.  
2 Select the required language to display the Welcome page. You may like to  
add this page to your Bookmarks/Favorites for easy, subsequent access to  
items on the HP SureStore Tape CD-ROM.  
3 Select the appropriate link from the Welcome page. You will find backup  
software and drivers under the Software” topic, and electronic User s  
Guides, frequently asked questions and ordering information under the  
User Documentation” topic.  
Note for UNIX Users  
With some UNIX systems you may have problems reading the HTML files.  
When you mount the CD-ROM, if the file names have a version number  
and are all in capitals (for example, README.TXT;1), use the cdcopy.sh  
utility that you can find in the UNIX directory on the CD-ROM. This utility  
ensures that all file names and links work correctly in the HTML pages.  
Run the command as follows: cdcopy.sh /mnt /toplevel  
where /mnt is the CD mount point and /toplevelis a new directory in  
which the files will be created.  
Drivers  
For detailed information about drivers, refer to the appropriate README  
file in the DRIVERSdirectory on the HP SureStore Tape CD-ROM. There is  
a separate sub-directory for each operating system. The tape drive must be  
installed before installing the driver.  
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HP SureStore DAT  
Installation Guide  
Backup Software  
To use the tape drive, you will need a backup application or utility that  
supports your tape drive model. The HP SureStore Tape CD-ROM contains  
free backup software for use with Windows 95, Windows 98, Windows NT  
and Novell NetWare. This software also provides full support for  
HP One-Button Disaster Recovery, which allows complete system recovery  
at the touch of a button using only the latest backup cartridge.  
Note Not all system configurations and backup software are capable of  
supporting HP One-Button Disaster Recovery.  
If you are installing the drive on a standalone PC or a client PC that  
runs Windows 95/98, you can use the HP Colorado Backup II software.  
If you are installing the drive on a PC that runs Windows NT Server or  
Novell Netware, you can use Replica Single Server for HP SureStore  
Tape. If using Replica with NetWare, please see the README file on the  
HP SureStore Tape CD-ROM. Replica is not supported on NetWare 5.0.  
The tape drive must be installed before installing the software.  
For the latest list of backup packages that support HP SureStore DAT  
drives and advanced features such as HP One-Button Disaster Recovery  
and TapeAlert, refer to our World Wide Web site (http://  
www.hp.com/go/connect). The Selection section of this web site lists  
backup software solutions suitable for your tape drive model and  
operating system (including Microsoft Windows, Novell NetWare, IBM  
OS/2, various UNIX systems, and Apple Macintosh).  
Note Once you have installed your backup software, remember to carry out a  
trial backup and restore.  
User Documentation  
For more information about using your DAT drive, refer to the User  
Documentation” topic on the HP SureStore Tape CD-ROM. This provides  
links to frequently asked questions about drivers and operating systems,  
and, from the DAT Drive Documentation” link, to three electronic Users  
Guides:  
HP SureStore DAT User s Guide  
HP One-Button Disaster Recovery Guide  
Media and Orderable Accessories Guide  
1-23  
 
HP SureStore DAT  
Installation Guide  
Refer to your backup applications documentation for instructions on how  
to back up and restore data.  
Viewing the Electronic Users Guides  
You can view the electronic Users Guides with most current web browsers  
on any platform.  
To view all the features of the electronic User s Guide, including color and  
animation, your system will need:  
A CD-ROM drive  
A super-VGA monitor configured to display at least 256 colors  
HP SureStore DAT Users Guide  
This guide contains:  
Features and specifications of HP SureStore DAT drive models  
Operating instructions and how to interpret the front panel lights  
Which tape cartridges to use and how to store them safely  
Tape drive maintenance instructions  
Customer support information, such as warranty details, how to get  
service, and how to contact technical support  
How to order parts and accessories  
UNIX configuration instructions  
Advice on backup strategies and SCSI bus configuration  
HP One-Button Disaster Recovery User s Guide  
This guide contains:  
Instructions on using HP One-Button Disaster Recovery  
Compatibility and troubleshooting advice  
Media and Orderable Accessories Guide  
This guide contains:  
Recommended media for your tape drive  
Details about orderable accessories  
1-24  
HP SureStore DAT  
Installation Guide  
Register Your Tape Drive  
You must register with HP to ensure that you benefit from the full 3-year  
Express Exchange1 warranty period. The second and third years of  
warranty are subject to registration within 30 days.  
Please register via the web (http://www.hp.com/go/tapereg) or by  
using the reply card in the box. The first year of warranty is provided  
automatically.  
In order to ensure your registration is complete, there are a number of  
questions on the registration card and electronic form that are mandatory.  
Other questions are optional. However, the more you feel able to complete,  
the better HP can meet your needs. (If you wish, you may register your  
drive and choose NOT to receive any further information from HP.)  
If you have internet access, register electronically as described below.  
1 Select the Warranty Registration” topic on the HP SureStore Tape  
CD-ROM.  
2 Select the Register on the Web” link. This links you to HPs Warranty  
Registration web site.  
3 Complete the registration form. Mandatory questions are shown in red  
text.  
4 Click on the Submit button to forward your registration immediately to  
HP.  
If you do not have internet access:  
1 Complete the Warranty Registration card supplied with the drive.  
Mandatory questions are in black, bold text.  
2 Post or fax the completed form to HP.  
Limited Warranty Statement for USA, Canada, Australia and  
New Zealand  
1
HP warrants to you, the end-user customer, that HP hardware, accessories and  
supplies will be free from defects in materials and workmanship after the date of  
purchase, for the period specified above. If HP receives notice of such defects  
during the warranty period, HP will, at its option, either repair or replace products  
which prove to be defective. Replacement products may be either new or like-new.  
1. Express Exchange is available in most countries. In those countries that do not currently  
support Express Exchange, support is provided through either the Low End Support  
Program or the local parts center. Years 2 and 3 are subject to Product Registration.  
1-25  
   
HP SureStore DAT  
Installation Guide  
2
3
HP warrants to you that HP software will not fail to execute its programming  
instructions after the date of purchase, for the period specified above, due to  
defects in material and workmanship when properly installed and used. If HP  
receives notice of such defects during the warranty period, HP will replace  
software media which does not execute its programming instructions due to such  
defects.  
HP does not warrant that the operation of HP products will be uninterrupted or  
error free. If HP is unable, within a reasonable time, to repair or replace any  
product to a condition as warranted, you will be entitled to a refund of the  
purchase price upon prompt return of the product.  
4
5
HP products may contain remanufactured parts equivalent to new in  
performance or may have been subject to incidental use.  
Warranty does not apply to defects resulting from (a) improper or inadequate  
maintenance or calibration, (b) software, interfacing, parts or supplies not  
supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of  
the published environmental specifications for the product, or (e) improper site  
preparation or maintenance.  
6
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER  
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY  
IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY,  
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS  
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH  
ABOVE. Some countries, states or provinces do not allow limitations on the  
duration of an implied warranty, so the above limitation or exclusion might not  
apply to you. This warranty gives you specific legal rights and you might also  
have other rights that vary from country to country, state to state, or province  
to province.  
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS  
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.  
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS  
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,  
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),  
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR  
OTHERWISE. Some countries, states or provinces do not allow the exclusion or  
limitation of incidental or consequential damages, so the above limitation or  
exclusion may not apply to you.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE  
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE  
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR  
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS  
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.  
Consumer Warranty Sept 16/97  
1-26  
2
In sta lla tion Tr ou blesh ootin g  
 
HP SureStore DAT  
Installation Troubleshooting  
Save Yourself a Call  
The first step in problem-solving is establishing whether the problem lies  
with the cartridge, the tape drive, the host computer and its connections,  
or with the way the system is being operated. If none of the following advice  
helps you solve the problem, call for service. The HP technical support  
numbers are listed in the Customer Support” topic in the electronic Users  
Guide on the HP SureStore Tape CD-ROM.  
Problems with Your Computer  
Problem  
Possible Cause  
Potential Solution  
The computer does not If you have just installed a SCSI  
Refer to your host adapter  
documentation to check that the  
adapter is configured correctly.  
boot up.  
host adapter card in your  
computer and the computer did  
not boot up when you switched it  
on, the new adapter is the likely  
cause of the problem.  
You may have disconnected the  
power or SCSI cable from the  
computers boot disk during the  
tape drive installation process.  
Check that the cables to all devices  
are firmly connected.  
The computer boots  
but then hangs.  
This might be caused by conflicts Make sure that each device  
in your hardware or software connected to the SCSI controller  
configuration, such as two devices has a unique SCSI ID. Check that  
with the same SCSI ID or improper the SCSI bus is actively  
termination of the SCSI bus.  
terminated. (The electronic Users  
Guide on the HP SureStore Tape  
CD-ROM provides information on  
configuring your SCSI bus. Also  
refer to the documentation for  
your SCSI controller and any other  
SCSI devices you may have.)  
The computer does not The power cable or SCSI cable  
recognize the tape drive. may not be connected properly.  
Make sure that the power cable  
and SCSI cable are firmly  
connected.  
2-2  
     
HP SureStore DAT  
Installation Troubleshooting  
Problems with Your Internal Tape Drive  
Problem  
Possible Cause  
Potential Solution  
The tape drive does not The power cable may not be  
Make sure that the power cable is  
firmly connected. If it is, the device  
has probably failed. Call for  
service.  
power up.  
connected to the tape drive  
properly.  
TapeAssure does not  
recognize the tape drive. may not be connected properly.  
The power cable or SCSI cable  
Make sure that the power cable  
and SCSI cables are firmly  
connected.  
You cannot back up  
or restore.  
The SCSI connection may be  
loose.  
Check that all expansion boards  
are fully seated and the SCSI cable  
is connected properly. Run  
TapeAssure to determine whether  
the SCSI controller is functioning  
properly.  
The SCSI bus may not be properly Check that the SCSI terminator is  
terminated.  
installed and secure. The SCSI bus  
must be terminated at both ends.  
Most internal cables will have a  
terminator plug on the end of the  
cable farthest from the SCSI  
controller. If there are no external  
devices, the SCSI bus must be  
terminated on the SCSI host  
adapter or motherboard. If there  
are external devices, the last  
device in the external chain must  
be terminated properly.  
The tape drives SCSI ID may  
conflict with another device.  
Make sure that the tape drive SCSI  
ID is not the same as that of any  
other device attached to the same  
SCSI controller. You can run  
TapeAssure to check the SCSI IDs  
of attached devices.  
The Media Caution  
(Clean) light shows  
steady amber.  
This is the error condition signal. Try powering the system off and  
There may be a hard error on the then on again. If the error condition  
tape drive.  
signal still shows, call for service.  
2-3  
 
HP SureStore DAT  
Installation Troubleshooting  
Other Sources of Information  
If you experience problems using your tape drive after installation, use HP  
Tape Tools to help you diagnose the problem. You will also find  
troubleshooting information on the HP SureStore Tape CD-ROM and the  
HP web site.  
HP Tape Tools  
HP Tape Tools software provides the following functionality:  
Dr ive In for m a tion Utilit ies that provide you with information about  
your tape drive and system configuration.  
Tr ou b lesh ootin g Dia gn ost ics that allow you to run different tests on  
your tape drive to identify problems with your tape drive or media.  
A F ir m w a r e Up gr a d e Utility that helps you find upgrade files for  
your tape drive and allows you to perform the upgrade.  
HP Cu st om er Su p p or t that gives you all the information you will  
require should you need to contact us.  
HP Tape Tools does not work on all operating systems. Refer to the HP  
SureStore Tape CD-ROM for the latest compatibility information.  
HP SureStore Tape CD-ROM  
The HP SureStore Tape CD-ROM contains:  
Troubleshooting information in the electronic User s Guide (this is  
operational rather than installation troubleshooting)  
Frequently asked questions when using tape drives on Windows NT,  
NetWare or Unix operating systems  
Select the User Documentation” topic on the Welcome page and follow the  
appropriate links. See page 1-22 for more information about using the HP  
SureStore Tape CD-ROM.  
HP Web Site  
The HP support web site contains two useful links:  
http:/www.hp.com/support/dat takes you to HPs Customer Care  
web site for a wide range of up-to-date information about your product  
directly to the Customer Care troubleshooting pages  
2-4  
       
In d ex  
computer does not boot up 2-2  
configuration switches 1-10  
contacting HP See electronic  
Users Guide  
HP NetServer  
attaching mounting  
hardware 1-14  
mounting hardware 1-4  
HP One-Button Disaster  
Recovery 1-23  
HP part numbers See electronic  
Users Guide  
HP SureStore Tape CD-ROM  
contents 1-2  
A
accessories, ordering See  
electronic Users Guide  
anti-static protection 1-6  
applications, backup 1-5, 1-23  
contents of box 1-2  
conversion kit, fitting 1-12  
customer support. See electronic  
Users Guide  
B
backup applications  
drives supported 1-5  
installing 1-23  
D
data cartridge See cartridge  
data compression See electronic  
Users Guide  
backup fails 2-3  
backup strategies See electronic  
Users Guide  
TapeAssure 1-6, 1-8, 1-21  
HP Tape Tools 2-4  
I
DDS formats supported See  
electronic Users Guide  
default SCSI ID 1-6  
Dell servers, mounting hardware  
1-4  
boot-up fails 2-2  
browsers 1-10, 1-24  
inserting a cartridge 1-21  
installation  
C
fitting conversion kit 1-12  
prerequisites 1-3  
problems 2-2  
cables, SCSI  
See SCSI cables 1-3  
capacity, tape See electronic  
Users Guide  
disaster recovery 1-23  
drive  
J
cannot back up or restore 2-3  
does not power up 2-3  
maintenance See electronic  
Users Guide  
jumpers, SCSI ID 1-6  
cartridge  
choosing See electronic  
Users Guide  
forcing ejection See electronic  
Users Guide  
loading 1-21  
ordering See electronic Users  
Guide  
storing See electronic Users  
Guide  
unloading 1-21  
write-protection See  
electronic Users  
Guide  
L
LEDs See lights  
lights  
E
See also electronic Users  
Guide  
Clean light 2-3  
self-test 1-21  
ejecting a cartridge 1-21  
electrical cable 1-17  
electrostatic discharge 1-6, 1-11  
EMC certifications See back of  
book  
Tape light 1-21  
loading a cartridge 1-21  
loose connections 2-3  
equipment supplied 1-2  
Express Exchange Warranty See  
electronic Users Guide  
M
maintenance instructions See  
electronic Users Guide  
materials included 1-2  
mounting hardware  
attaching 1-14  
F
CD-ROM  
forcing ejection See electronic  
Users Guide  
contents 1-2  
changing SCSI ID 1-6  
Clean light 2-3  
front panel lights  
See also electronic Users  
Guide  
See also electronic Users  
Guide  
supplied 1-4  
N
H
cleaning instructions See  
electronic Users Guide  
Colorado Backup 1-23  
Compaq servers, mounting  
hardware 1-4  
narrow SCSI 1-3, 1-4  
NetServer See HP NetServer  
non-standard mounting rails 1-4  
hang during boot-up 2-2  
head cleaning See electronic  
Users Guide  
host adapter See SCSI controller  
Index-1  
Novell NetWare  
backup applications 1-23  
TapeAssure 1-9  
SCSI  
internal connector 1-18  
Tape light 1-21  
See also electronic Users  
Guide  
TapeAlert  
See electronic Users Guide  
TapeAssure  
LVD devices 1-3  
narrow SCSI 1-3, 1-4  
SE devices 1-3  
termination 1-18  
termination problems 2-2,  
2-3  
O
operating instructions See  
electronic Users Guide  
ordering parts and accessories  
See electronic Users  
Guide  
checking configuration 1-8, 1-  
21  
wide SCSI 1-3, 1-4  
purpose 1-3, 1-21  
verifying installation 1-21  
technical support See electronic  
Users Guide  
telephone numbers See electronic  
Users Guide  
termination problems 2-3  
termination, SCSI See electronic  
Users Guide  
terminator block 1-18  
testing installation 1-21  
tray, attaching 1-14  
SCSI bus configuration See  
electronic Users Guide  
SCSI cable  
required for drive 1-3  
SCSI controller  
problems with 2-2  
required for installation 1-3  
SCSI ID  
P
parts included 1-2  
power cable, attaching 1-17  
power-up failure 2-3  
precautions against static 1-6, 1-  
11  
problems  
SCSI termination 2-3  
with computer 2-2  
with tape drive 2-3  
putting in a cartridge 1-21  
checking existing devices 1-9  
conflicting 2-3  
default 1-6  
troubleshooting 2-2  
devices sharing 2-2  
setting 1-6  
self-test 1-21  
service See electronic Users  
Guide  
setting SCSI ID 1-6  
software  
U
R
ultra wide SCSI 1-3  
UNIX systems  
radio interference statements  
See back of book  
rails  
See also electronic Users  
Guide  
attaching 1-14  
non-standard 1-4  
supplied 1-4  
backup applications 1-23  
configuration switches 1-10  
Unload button 1-21  
unloading a cartridge 1-21  
unpacking list 1-2  
unpacking precautions 1-6, 1-11  
usage instructions See electronic  
Users Guide  
backup 1-5, 1-23  
installing 1-23  
read-write test 1-21  
regulatory information See back  
of book  
removing a cartridge 1-21  
repairs See electronic Users  
Guide  
specifications, drive See  
electronic Users Guide  
static protection 1-6, 1-11  
support numbers See electronic  
Users Guide  
resolving problems 2-2  
restore fails 2-3  
V
T
verifying installation 1-21  
tape cartridge See cartridge  
tape drive  
S
W
safety certifications See back of  
book  
cannot back up or restore 2-3  
does not power up 2-3  
maintenance See electronic  
Users Guide  
Warranty Registration 1-25  
warranty See electronic Users  
Guide  
scheduling backups See  
electronic Users Guide  
SCSI  
web browsers 1-10, 1-24  
wide SCSI 1-3, 1-4  
Windows systems 1-23  
World Wide Web site 1-23  
write-protection See electronic  
Users Guide  
tape formats See electronic Users  
Guide  
tape heads, cleaning See  
electronic Users Guide  
tape life See electronic Users  
Guide  
checking configuration 1-8  
configuration See electronic  
Users Guide  
connection loose 2-3  
installation prerequisites 1-3  
Index-2  
Regu la tor y In for m a tion  
TUV (In ter n a l Ta p e Dr ives On ly)  
Eu r op e  
This equipment must be supplied by a Safety-  
Extra-Low-Voltage (secondary circuit in accordance  
with DIN VDE 0805. During incorporation of the  
equipment, all requirements of DIN VDE 0805  
must be observed and obeyed.  
Decla r a tion of Con for m ity (a ccor d in g to  
ISO/IE C Gu id e 22 a n d E N 45014)  
Manufacturer: Hewlett-Packard Company  
Address:  
Hewlett-Packard Company  
Computer Peripherals Bristol  
Filton Road  
Gen er a l Ap p r ova l  
NS/G/1234/J /100003  
Stoke Gifford  
Bristol BS34 8QZ  
United Kingdom  
This Hewlett-Packard tape drive meets the General  
Approval NS/G/1234/J/100003 requirements.  
declares that the following products  
U.S.A.  
Product Name: HP SureStore Tape 5000i  
HP SureStore DAT8i  
Notice (In ter n a l Ta p e Dr ives On ly)  
HP SureStore DAT24i  
HP SureStore DAT40i  
For use only in UL® listed personal computers.  
conform to the following product specifications  
Ca n a d a  
Safety: IEC 950:1991+A1,A2  
EN 60950 (1992)+A1,A2  
Ca n a d ia n Sta n d a r d s Associa tion  
In for m a tion Sta t em en t  
(In ter n a l Ta p e Dr ives On ly)  
EMC: CISPR 22:1993/EN 55022 (1994)  
EN50082-1:1992  
IEC 801-2:1991/prEN 55024-2 (1992):  
4kV CD, 8kV AD  
INSTRUCTION TO USER:  
IEC 801-3:1984/prEN 55024-3 (1991):  
3V/m  
WARNING: This component is only considered to  
be approved when installed in CSA certified  
IEC 801-4:1988/prEN 55024-4 (1992):  
0.5 kV signal lines, 1.0kV power lines  
equipment evaluated to the standards C22.2 No.  
220-M1986 or C22.2 No. 950-M89. The operator  
accessibility into the end use enclosure is defined  
with strict accordance in the operator s manual for  
the installation of components into the equipment.  
LE D E m ission Level  
INSTRUCTIONS AUX UTILISATEURS:  
AVERTISSEMENT : Ce composant nest considéré  
agréé que sil est installé dans un équipement  
certifié CSA selon les normes C22.2 No. 220-M1986  
ou C22.2 No. 950-M89. Laccessibilité de lorateur  
à lenceinte est définie en stricte conformité avec le  
manuel de lopérateur pour linstallation de  
composants dans léquipement.  
This equipment has been tested and found to  
comply with the limits for a Class 1 LED product,  
set out in the international standard for safety of  
laser products.  
 

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