Table of Contents
User Manual
Safety Instructions ....................................................... 4
General Safety Instructions...................................... 4
Product Safety Instructions ...................................... 5
Battery Safety Instructions ....................................... 7
Regulatory Information ................................................ 9
Congratulations.......................................................... 11
Equipment Checklist.................................................. 12
Handset Illustration.................................................... 13
Handset Features ...................................................... 14
Basic Handset Features......................................... 14
Additional Handset Features.................................. 16
Base Illustration ......................................................... 21
Base Features ........................................................... 22
Basic Base Station Features.................................. 22
Additional Base Station Features........................... 23
Administrator Features........................................... 24
Charger Illustration .................................................... 26
Charger Features....................................................... 27
Getting Started........................................................... 28
Base Station Installation......................................... 28
Handset and Charger Installation........................... 29
Basic Operations ....................................................... 31
Making a Telephone Call ....................................... 31
Making an Intercom Call ........................................ 31
WIRELESS SOLUTIONS PROVIDER
EP-490
4-line Wireless Phone System
EnGenius Customer Service
United States: 1-888-735-7888
Canada: 1-888-397-2788
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although interference to the implanted cardiac
use during power outage, or have a temporary backup
power supply.
pacemaker may occur when operating very closely,
wireless telephones “do not seem to pose a significant
problem for pacemaker wearers.”
However, until more is known, FDA suggests that people
with pacemakers may want to take precautions when
using or carrying a wireless telephone to ensure that
there is ample distance between the telephone and the
pacemaker. Do not carry the handset in a breast pocket.
If you have any reason to suspect that interference is
taking place, turn off your handset immediately.
8. Slots or openings in the product’s housing are provided
for ventilation. These openings must not be blocked or
covered. Placing the product on a bed, carpeting, or
other similar surface may block these openings and
should be avoided. This product should never be placed
near or over a radiator or heat register, or in a built-in
installation unless proper ventilation is provided.
9. Never push objects of any kind into this product through
housing slots/openings as they may damage the product,
touch dangerous voltage points or short out parts that
could result in fire, electric shock, or injury.
Product Safety Instructions
10.This product should be operated only from the type of
power source indicated on the marking label. If you are
not sure of the type of power supply to your home,
consult your dealer or local power company.
11.Do not overload wall power outlets and extension cords
as this may result in fire or electric shock.
12.To avoid electric shock or burn, do not disassemble this
product. Send this product to an authorized service
center when service or repair work is required. Call
Customer Service for locations near you. Opening or
removing covers may expose you to dangerous voltages,
electrical currents or other risks. Incorrect reassembling
of the product may cause electric shock when the
product is subsequently used.
13.Avoid using the product during a storm. There may be a
risk of electric shock from lightning.
14.Do not place the product where persons can step, trip, or
fall on the product.
15.Do not place conductive objects over or near the
antenna.
1. Read and understand all instructions.
2. Follow all warnings and instructions including those
marked on the product.
3. Changes or modifications to this product not
expressively approved by the manufacturer will void the
warranty and the FCC authorization to operate the
equipment. Use only manufacturer provided
accessories.
4. Do not use the telephone near water. Never spill liquid
of any kind on this product.
5. Unplug the product from the wall telephone jack and
power outlet before cleaning. Do not use liquid or
aerosol cleaners. Use damp cloth for cleaning.
6. Do not place this product on an unstable cart, stand or
table. The product may fall and cause personal injury or
damage to the product or other property. Place the base
station and the charger on hard, flat surfaces.
7. Power Outage:
In the event of a power outage, your handset charger will
not recharge the handset battery, and the base station
will not allow you to make an outgoing call or take an
incoming call. Both the charger and the base station
require electricity for operation. You should have a
telephone that does not require electricity available for
16.Do not use the product to report a gas leak while in the
vicinity of the leak.
17.Do not install the base station or the handset charger
near microwave ovens, radios, TV sets, speakers, or
other electrical equipment. These appliances may
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cause interference to the product or experience
interference from the product.
7. Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause injury to eyes or
skin. The electrolyte may be toxic if swallowed.
8. During charging, the battery heats up. This is normal
and is not dangerous.
18.Unplug the base station or the charger adaptor from the
wall power outlet and refer servicing to an authorized
service center under the following conditions:
a. If liquid had been spilled into the product.
b. When the power supply cord or plug is damaged or
frayed.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following
the operating instructions.
e. If the product has been dropped or housing has been
damaged.
f. If the product shows a distinct change in
performance.
Battery Safety Instructions
1. Use only manufacturer approved Nickel-Metal-Hydride
(NiMH) rechargeable batteries and charger. Do not use
other types of rechargeable batteries or non-
rechargeable batteries. The batteries could short-circuit,
and the battery enclosure may be damaged causing a
hazardous condition.
2. Follow the charging instruction in this manual and
instruction labels and markings in the handset and
charger compartments.
3. Battery must be recycled or disposed of properly. Do
not dispose the battery in a fire. The cells may explode.
4. Do not dispose of the battery in municipal waste. Check
with local codes for disposal instructions.
5. Exercise care in handling the batteries in order not to
short-circuit the battery with conductive materials such
as rings, bracelets, keys, pocketknife, and coins. The
battery or conductive material may overheat and cause
burn or fire.
6. Do not expose batteries to rain or water.
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problem has been corrected. Consult with your local
phone company for your rights if this happens.
5. Your telephone company may make changes in its
facilities, equipment, operations, or procedures that
could affect the proper functioning of your telephone
system. Consult with your local phone company for your
rights if this happens.
Regulatory Information
EP-490
FCC ID: NNA-EP-490
IC: 3059A-EP436
6. This telephone system may not be used on coin service
provided by the telephone company. Connection to
party lines is subject to state tariffs.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
7. This telephone system has been tested and found to
comply with the limits for Class B digital devices,
pursuant to Part 15 of the FCC Rules and RSS210 of the
DOC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
general public installation. Operations of these devices
may still encounter interference from/to nearby TV’s,
VCR’s, radios, computers, or other electronic devices.
To minimize or prevent such interference, the telephone
system should not be placed or operated near other
electronic devices. If interference occurs, moving the
base station and the handset farther away from them will
often reduce or eliminate the interference.
8. However, there is no guarantee that interference will not
occur in a particular installation. If this telephone system
does cause interference to other electronic devices,
which can be determined by turning the system off and
on, the user is encouraged to try to correct the
interference by one or several of the following measures:
a. Increase the space separation between the handset
or base station and the device that is experiencing
interference. We recommend at least 20 feet
between the system and other electronic devices.
b. Connect the base station to a power outlet on a
circuit separate from that used by the device
Privacy of communications may not be ensured when using
this phone.
1. The term “IC:” before the radio certification number only
signifies that Industry of Canada technical specifications
were met.
2. This telephone system complies with rules of the FCC
Part 68 and Canadian IC/DOC CS-03. On the bottom of
the base station is a label that contains, among other
information, the FCC Registration Number, Ringer
Equivalence Number (REN) and the Universal Service
Order Code, which is RJ-11C in the U.S. or CA-11A in
Canada. Your telephone company may ask you for this
information.
3. The REN is useful to determine the quantity of devices
you may connect to your telephone line and still have all
devices ring when your telephone number is called. In
most, but not all, areas the sum of the REN’s of all
devices connected to one line should not exceed 5.0.
To be certain of the number of devices you may connect
to your phone line, you should contact you local
telephone company for the maximum REN in your area.
4. If your telephone equipment causes problems to the
telephone network, the telephone company may ask you
to disconnect your phone system from the line until the
experiencing interference.
c. Consult the dealer or an experienced electronic
technician for help.
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Congratulations
Equipment Checklist
You have purchased an exceptional business
communications tool from a leading telephone system
manufacturer.
1. In a Base + Handset package, please find the following
components:
a. Base Station x 1
b. Base Antenna x 1
The EnGenius EP-490 4-line Wireless Telephone System
is ideal for the users in various business settings. The
EP-490 is the longest range, multi-line telephone and 2-
way radio communications system providing users
unparallel mobility and flexibility.
c. Base AC/DC Adaptor x 1
d. Handset x 1
e. Handset Long Antenna x 1
f. Handset Short Antenna x 1
g. Battery Pack x 2
h. Charger x 1
With sophisticated digital signal processing and high
quality hardware designs, the EP-490 provides long-
range telephone connections and 2-way handset-to-
handset communications in a wide variety of business
settings from multi-level office buildings, factories,
hotels/resorts, convention facilities, warehouses, farms,
business complexes, construction sites, school, car
dealerships, and other demanding business
environments.
i. Charger AC/DC Adaptor x 1
j. Telephone Cord x 1
k. Handset Carrying Case x 1
l. User’s Manual, Warranty Card
2. In a Handset package, please find the following
components:
a. Handset x 1
b. Handset Long Antenna x 1
c. Handset Short Antenna x 1
d. Battery Pack x 2
The unique 2-way radio feature allows handsets to
communicate with each other as digital, full-duplex 2-way
radios. Members of work group(s) can be in contact with
their co-workers while leaving phone lines available for
incoming and outgoing calls. Handsets that are within range
of each other can use the 2-way feature even while out of
range of the base station. EP-490 can support up to 90
handsets.
e. Charger x 1
f. Charger AC/DC Adaptor x 1
g. Handset Carrying Case x 1
h. User’s Manual, Warranty Card
3. Optional Accessories:
a. Outdoor Antenna Kit (including antenna and
cable)
b. Lightning Protection Kit
c. Rugged Case
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Handset Illustration
Handset Features
Basic Handset Features
1. Antenna
2. Earpiece/Receiver
3. Microphone
4. 4-line LCD (Liquid Crystal Display)
a. The LCD display has LED (Light Emitting Diode) for
backlighting.
b. The 1st line of LCD consists of icons (see below).
c. The 2nd and 3rd lines of the LCD, maximum 14
characters each, display status, message, menu
selections, or user-editable alphanumerical
characters.
d. The last line displays the left and right soft keys.
e. Icons (from left to right):
i) RSSI (Receive Signal Strength Indicator)
During a call, the number of bars is proportional
to the radio signal strength received.
i) Call in-progress (ON/OFF-Hook)
Indicates if phone line mode is active.
ii) Intercom in-progress
Indicates if Intercom mode is active.
iii) Handset ID
Displays a handset icon and a 2-digit Handset ID.
iv) Two-Digit Address Index
Shows address index when viewing contents of
the call logs.
v) Line Indicator
Indicates the number of the line being accessed
by the handset.
vi) Battery Strength
•
Number of bars is proportional to the amount
of battery time remaining.
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•
Indicates charging when in charger cradle.
11.Up/Down Scrolling Keys
a. Scroll through records and menu selections.
b. Adjust receiver voice volume when in Talk mode.
5. TALK/FLASH
a. Places or answers a telephone or intercom call.
b. Toggles between calls in built-in call waiting
operations.
12.END Key
a. Ends a call.
c. Sends a Flash signal to phone line to retrieve a
dial tone after the call ends, or to perform the call
waiting feature provided by local phone
companies during a call.
b. Leaves current menu operation, up one level.
13.Power On/Off Key
6. 2-WAY/INTERCOM
Additional Handset Features
a. Places an intercom call to another handset ID or a
group ID (group paging).
1. Up to 90 handsets and 99 Handset IDs
a. ID 10-99: individual Handset IDs. ID 10 and 11 are
the first two ID’s assigned by the base and are
designated “administrators” who can change base
settings such as greeting message and other base
administrative functions.
b. Intercom calls are digital, full duplex, and are
conducted without the assistance from the base,
thus leaving the base’s line handling capacity intact.
7. Ringer
a. Rings to an incoming call.
b. ID 01-09: Group IDs. Handsets can “subscribe” from
the handset menu to group(s) and be paged when a
landline caller or an intercom caller enters a Group
ID.
b. Distinctive alert sounds indicating various events:
i) Single Beep: successful key entry
ii) Double beep: failed operation or invalid key entry,
also indicates power on/off
iii) Periodic 1-Long-2-Short Beep (every 1 minute):
low battery warning
iv) Periodic Long Series of Beeps (repeat every 30
seconds): indicates a call is on-hold
2. Over-the-air handset registration
3. Security
•
One of the 65,536 possible security codes is
randomly selected by the base station during
registration.
8. Battery
4. Ringer Vibrator
9. Headset Jack
•
2.5 mm headset jack for hands-free operation
5. Call Waiting
a. Notifies handset the arrival of a 2nd call from another
phone line.
b. Allows handset to toggle between 2 phone calls.
10.Left/Right Soft Keys
Make menu selection.
•
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6. Caller ID
Displays incoming call phone number and name on
b. 9-level (100 ms - 900 ms) timing selections, default=
600 ms.
•
the LCD (needs Caller ID service from local
telephone company)
Note: The default value (600 ms) works in most areas.
Changing this setting may cause Flash key not working.
Change only when you are certain of the new value would
work.
7. Call waiting with Caller ID
•
Displays 2nd incoming call information on the same
phone line when 1st call is in progress (needs Call
Waiting with Caller ID service from local telephone
company)
13.Three Call Logs
a. Called Log: Stores 10 phone numbers (up to 28
digits each) dialed most recently. Can perform last-
number redial on all 10 numbers.
8. Call Transfer
a. Direct Transfer: transfer a telephone call to another
b. Received Call Log: 10 entries (14-digit phone
number, 14-character names, and time stamp),
needs Caller ID service from local telephone
company.
handset without announcement.
b. Announced Transfer: speak to the destination
handset before transferring a telephone call.
c. Missed Call Log: 10 entries (14-digit phone number,
14-character names, and time stamp), needs Caller
ID service from local telephone company.
d. Phone numbers and names can be saved into
phonebook while in display.
9. Call Forwarding
a. Forward all incoming phone calls to another handset.
b. Forward all incoming phone calls to another landline
or cellular phone number.
14.Any Key Answer (except PWR, END, Silent Soft Key)
15.Keyguard
Note:
1. Once enabled from the handset, all phone calls will be
routed to the designated number until disabled. A
warning message will appear on the LCD.
2. Intercom calls are not forwarded.
•
Prevents accidental dialing.
16.Dialing Prefix
Up to 14 digits, including pause(s), one access code
10.Call Conferencing
•
can be pre-programmed to be added automatically in
front of the dialed number when dialing from call logs,
phonebook, and dial-and-send dialing.
a. 2-handset and 1-line conferencing
b. 1-handset and 2-line conferencing
11.DND (Do Not Disturb, i.e., Silent Ring)
17.Call Hold
a. Places call on hold.
b. Change battery while call is on hold.
12.Administrator programmable Flash key timing
a. From an administrator handset (Handset 10 or 11),
press MENU-9-2-4 to select flash key timing.
18.Mute
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29.Line Selection
19.Phonebook
When enabled from the handset menu, a handset
user will be prompted to select from a list of
available lines before making an outgoing call.
a. 30 entries, each stores a phone number or handset
ID (up to 28-digit) and name (up to14-character)
b. Alphabetically sorted display and search.
c. Dial from display.
20.Automatic 2-level transmit power control
21.Sixteen-level LCD contrast selections
22.Six-level voice volume selections
23.Five-level ringer volume selections
(high/low/vibrate/vibrate-then-ring/off)
24.Three-level keytone volume selections (high/low/off)
25.Four ringer type selections
26.Four keytone type selections
27.Display call time duration for current call during and
immediately after the call
28.Text Messaging:
a. Editing Message: from a handset, users can edit a
screen-full (up to 2-line, 28 characters) of text
message. Up to 5 messages can be edited and
stored.
b. Sending Message: In view mode, handset can send
a message to another handset or a group of
handsets.
c. Incoming Message: A distinctive tone alerts an
incoming message. The message will stay on LCD
display for 8 seconds and then is saved in memory.
A total of 5 incoming messages can be saved.
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Base Illustration
Base Features
Basic Base Station Features
1. Antenna
a. When selecting a location for the base station, it is
better to locate the base station as high as possible
to avoid obstructions that may interfere with radio
transmission.
b. When using an outdoor antenna, locate the antenna
(not the base station itself) as high as possible for a
clear transmission path.
Note: The antenna port has a reverse thread connector; to
remove antenna or cable, turn clockwise; to install, turn
counterclockwise. Improper installation may damage the
connector.
2. Audio-in Jack (3.5 mm)
•
Provides MOH (Music on Hold).
3. Line Status LED’s
•
LED lit indicates an active telephone line.
4. Power LED
•
LED lit indicates base station has power.
5. Line In
a. Supports 4 simultaneous telephone line connections.
b. Four standard RJ-11C/CA-11A connectors.
6. DC In
Connects to Base Station AC Adaptor.
•
7. Registration Key (REG)
Enters registration mode along with handset, assigns
handset ID (10-99).
•
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b. Allows private paging to a single handset (with
individual Handset ID) or group paging to a group of
handsets (with Group ID).
8. Reset Button
a. Restores base station to factory settings:
i) Base Station security code
ii) Auto-Attendant (AA) configuration:
c. Per line AA enable/disable by administrator.
d. When disabled for a line, the administrator can
set all handsets to ring with an incoming call on
that line, or a particular Handset/Group ID (either
one; not simultaneously) can be assigned to
have both incoming and outgoing call privileges
on that line. See AA Configuration by
Administrator.
•
On/Off, default = Off
•
Number of rings before AA picks up, default =
2
•
•
Custom greeting message cleared
ID assigned to a phone line when AA is
disabled, default = ID 10
iii) Operator ID, default = ID 10
iv) Registered handset ID table cleared
b. Call Forwarding table:
e. Up to 128 seconds customizable main greeting
message.
i) Call Forwarding On/Off for all registered
handsets, default = Off
2. Optional Outdoor Antenna Kit with cable
ii)
Clear Call Forwarding numbers for all
registered handsets
3. Supports both DTMF and Pulse dialing
a. From an administrator handset (Handset 10 or 11),
press MENU-9-2-3 to select Tone or Pulse dialing
mode.
c. Transfer calls for EP-490 Auto-Attendant
Operator to wired PBX operator, if EP-490 is
adjunct to the wired PBX, default = transfer to
PBX operator off.
b. Default is Tone dialing.
Notes:
Administrator Features
1. Reset button is indented to prevent accidental
system reset.
2. Because the base’s security code is reset and the
handset registration table is cleared, all handsets
(including administrator) and additional base(s) need
to be re-registered after a base station reset.
Handsets 10 and 11 are designated administrators. Both
have the same authority to perform base station
administrative functions from their handset menu selections.
No password is required and to remember.
1. Auto-Attendant (AA) Configuration
a. Sets number of rings before AA answers (2-9).
b. Turns AA on/off for each of the 4 lines.
c. If AA is turned off, select from two options
i) Ring all registered handsets.
Additional Base Station Features
1. 4-channel Auto-Attendant
a. 4 Auto-Attendant can be active at the same time in
ii) Ring a particular Handset ID (10-99). Only this
particular Handset ID can receive incoming and
make outgoing calls on that line as well.
case of 4 simultaneous incoming calls.
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iii) Group IDs can be dedicated to a specific line.
Only those handsets subscribed to a
particular group can access this specific line.
d. Records main greeting message.
e. Playbacks main greeting message.
f. When AA turned on, select from the following two
options:
Charger Illustration
i) Set Operator Handset ID: all calls addressed
to the operator will be routed to this specific
handset ID.
ii) When EP-490 is linked behind the PBX
system (with analog module or D/A
converter,) the call can be routed back to a
wired PBX extension. To perform this feature,
the correct feature codes (up to 10 digits)
must be set up properly. Please refer to page
45 for detail description.
2. System Configuration
a. Removes Handset ID from the base station.
b. Set next Handset ID to be assigned.
i) Dial mode (tone/ pulse), default = tone.
ii) Flash time (100ms- 900ms), default = 600ms.
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Charger Features
Getting Started
1. DC In
Base Station Installation
•
Connects to Charger AC Adaptor.
1. Install base station antenna.
2. Handset Charging Slot
•
Charge handset battery when handset is placed in
cradle. 90 minute fast charge from empty.
Note: The base station’s antenna port has a reverse-thread
connector; to install antenna or cable, turn counter-
clockwise; to remove, turn clockwise. Improper installation
may damage the connector.
3. Spare Battery Charging Slot
•
Charge spare battery when battery is placed in slot.
90 minute fast charge from empty.
2. Plug the transformer end of the base station AC/DC
adaptor into a standard AC electrical power outlet, plug
the other end into the “DC In” jack on the back of the
base station.
4. Handset Charging Indicator
a. LED is not lit: slot is empty, no/poor contact, or no
power to the charger.
Note:
b. LED is blinking red: battery is being charged.
c. LED is green: battery is fully charged.
1. The base adaptor’s DC plug is larger in dimension than
the charger’s DC plug. The charger adaptor’s DC plug
will not fit into the base’s DC In jack.
2. The base station’s power supply (DC Adaptor) and
telephone line should be plugged into a surge protector
with phone line protection.
3. It is recommended to use an UPS (Uninterruptible Power
Supply) to prevent lost of telephone services in a power
outage.
5. Spare Battery Charging Indicator
a. LED is not lit: slot is empty, no/poor contact, or no
power to the charger.
b. LED is blinking red: battery is being charged.
c. LED is green: battery is fully charged.
6. After battery is fully charged, charger enters a trickle
charge mode.
3. Plug one end of the phone cord into one of the 4
phone jacks marked L1 – L4 and plug the other end
into the telephone outlet. Since EP-490 has the built-
in “line detection” feature, it is okay to plug in the
phone jacks in random order.
7. It is impossible to overcharge the battery using this
charger.
Notes:
1. Fully charge battery packs before first use.
2. Both handset and spare batteries can be charged at the
same time.
4. For best performance, maintain at least a distance of 1
meter (about 3 feet) between the base station and other
electronic devices (e.g., TV, computer, stereo, fax
machine, answer machine, cordless phone, etc.)
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5. Recommended phone line features from the local phone
company: Multiple phone lines “hunt group” is a useful
feature and works well with this phone system. This
feature “ties” multiple phone lines to a single phone
number. When an outside caller calls this common
phone number, the phone company automatically finds a
free line. In a hunt group, the Call Waiting and the Caller
ID with Call Waiting (or called Type II Caller ID) features
are unnecessary because a 2nd call will come in on a
separate line, rather than on the same line. For a 2nd
call coming in on a separate line, the phone system’s
built-in Call Waiting feature will alert the user and allow
the user to toggle between 2 lines.
2. Install battery pack onto the handset.
3. Install handset antenna.
4. Place handset onto the charger front slot. Battery is fully
charged when the corresponding LED turns green (see
Charger Features).
5. The phone system is now ready to perform basic
functions such as making and receiving phone calls and
intercom calls. No base station or handset programming
is needed for basic operations.
Note:
6. To use the Music/Message-On-Hold feature: Connect
one end of a standard audio cable into a radio or audio
player, and plug the other (3.5 mm) end into the MOH
jack on back of the base.
1. Handset(s) packaged along with a Base Station are
pre-registered at the factory. If you have a new
handset, you will need to register the handset with
the base station in order to be recognized as a
member handset by the base(s) and by other
handsets. See Handset Registration.
7. Connecting an external telephone answering device:
a. Follow instructions that come with the answering
device.
2. Fully charge battery packs before the first usage.
b. An exemplary configuration: install the external
answering device in-between the wall phone jack(s)
and the Base Station. Either a multiple of single-line
answering devices or a multiple-line answering
device can be used. You may want to disable the
Base Station’s Auto-Attendant function if that
interferes with the external device’s built-in Auto-
Attendant.
Handset and Charger Installation
1. Plug the transformer end of the Charger AC/DC adaptor
into a standard AC electric power outlet, plug the other
end into the “DC In” jack on the back of the Charger.
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2. To abort dialing, press END key.
Basic Operations
Notes:
1. Intercom calls can be made regardless if the Base
Station is present.
Making a Telephone Call
2. If a Group ID is entered, the first handset (belonging
to that group) that answers will establish a link with
the caller. See Handset Group Subscription.
3. If a link cannot be established, the LCD shows “No
Connection” after a 12-second time out.
1. Press TALK, wait for dial tone, and then enter phone
number.
2. Alternatively, you can enter phone number first then
press TALK key. When using this method to dial out,
you can use the Clear (Left) and Delete (Right) soft keys
to edit the number entered. “Delete” erases the last digit
entered. “Clear” erases the entire line but remains in the
dialing mode.
Redial
1. Press REDIAL (Left) soft key.
3. To abort dialing, press END key.
2. The LCD shows the last phone number dialed. To dial
this number, press DIAL (Left) soft key.
Notes:
1. The Base Station will automatically search for an
available line and dial out. If Line Selection option
has been enabled, the handset will be prompted
to select from a list of available lines.
3. Use Up or Down Arrow Key to scroll through the last 10
phone numbers dialed. Select and press DIAL soft key.
Notes: Intercom numbers (Handset ID) are not stored in
the last 10 numbers dialed log.
2. If all 4 lines are occupied, including if some lines
are made unavailable to all handsets (lines can
be dedicated to only certain handsets, see Auto-
Attendant Operations), the LCD shows “No Line
Available” and handset returns to standby mode.
3. If a link cannot be established, the LCD will show
“No Base” after a 12-second time out.
4. A call duration timer will start displaying the length of
the call after link is established (regardless if and
when the call is answered).
Receiving a Telephone Call
1. When an incoming call arrives, the ringer will ring or
vibrate unless the ringer has been turned off.
2. If the handset is on the charger cradle (ringer will be
temporarily switched to “Ring” if it has been set to
“Vibrate”), lift the handset and start conversation.
Making an Intercom Call
3. If the handset is not on the cradle, press any key (except
PWR, END, and the Silent soft key) to answer.
1. Press Intercom key followed by a two-digit handset ID or
Group ID.
Notes:
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Adjusting Receiver (Earpiece) Voice Volume
1. Voice volume can only be adjusted during a call.
2. There are 6 levels of volume selections. Default = 4.
1. The LCD displays the line number of the call.
2. You can press SILENT (Left) soft key if you choose
to ignore the call. Unlike turning off the ringer (from
the handset menu), the SILENT key operation is
valid only for the current call.
3. If Caller ID service is available, the LCD will display
the incoming call information. If the LCD shows
“Private” or “Unknown”, the caller’s information may
have been blocked by the caller or the originating
phone company.
3. Use Up and Down Arrow key to turn up or down the
earpiece volume.
4. The new setting remains effective for all future calls until
changed.
Notes: To achieve maximum volume, adjust the position of
Receiving an Intercom Call
the earpiece to align with the ear.
1. When an intercom call arrives, the ringer will ring or
vibrate unless the ringer has been turned off.
Placing a Call On Hold
2. If the handset is on the charger cradle (ringer will be
temporarily switched to “Ring” if it has been set to
“Vibrate”), lift the handset and start conversation.
1. When a call is in progress, it can be put on hold by
pressing the Hold (Right) soft key.
3. If the handset is not on the cradle, press any key (except
PWR, END, and the SILENT soft key) to answer.
2. To return to the conversation, press “Unhold” (Left) soft
key.
Notes:
Notes:
1. The LCD displays the caller’s Handset ID.
2. You can press the SILENT (Left) soft key if you
choose to ignore the call. Unlike turning off the
ringer (from the handset menu), the SILENT key
operation is valid only for the current call.
1. The call being placed on hold can only be “un-hold”
by the handset that puts it on hold.
2. Handset LCD displays a call is being on hold. An
alert tone (double beep) every 30 seconds will
remind the handset that a call is being on hold.
3. If the operation (e.g., call transfer) after putting a call
on-hold fails, the held call may be dropped.
4. You can power off the handset (e.g., change battery)
while call is on hold. After power on again, you can
continue the call by pressing UNHOLD (Left) soft key
or select “3” from the Option menu to terminate the
hold state.
Ending a Call
To end a telephone or intercom call, press END key or place
handset into charger cradle.
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Mute
1. Charge the battery when one or several of the following
happen:
1. After a link is established, you can press Mute (Left) soft
key to mute the handset microphone.
a. Phone beeps twice every two seconds.
b. Battery icon is empty.
c. Phone does not respond when a key is pressed.
d. LCD and backlighting become dim.
e. Talk range shortfall is experienced.
2. When mute is active, the other end will not hear your
voice, but still can speak to you.
3. To leave the mute state, press “Unmute” (Left) soft key.
2. You can replace the handset battery after placing the
call-in-progress on hold.
Note: Mute is effective only for the current call. It is
automatically turned off after the call is ended.
3. Battery talk time and standby time vary depending on
the talk/standby pattern and the operating distance.
Putting the handset back to charger cradle as often as
possible is recommended for best performance.
Do Not Disturb (Silent Ring)
1. Enter the key sequence MENU – Sounds – Ring Volume,
then select “Off”. This will turn off the ringer until it is
turn on again from the menu.
Note: Use only manufacturer provided batteries and
charger.
2. For temporary silencing the ringer when an incoming call
arrives, press Silent (Left) soft key.
Key Guard
1. To prevent accidental dialing, you can press Menu
(Right) soft key, then select KeyGuard option. The
handset keypad is locked. No key entry is accepted
except the power on/off key.
2. To unlock the keypad, press “Unlock” (Left) soft key,
then, within 2 seconds, press the digit “1” to unlock.
3. Key Guard is in effect until unlocked or powered off.
Battery Recharge and Replacement
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36
system security code, and free up the old ID for
future registration.
b. After deregistration, the handset will not be able to
use the base to make or receive phone calls, nor can
it intercom other handsets.
Advanced Operations
Handset Registration
c. Press handset Menu (Right) soft key.
d. Press the handset number key “6”, this will enter the
handset registration menu.
1. If your handset(s) is purchased as part of a system, it
has been pre-registered with the base station at the
factory.
e. Press and hold the base’s REG button for 2 seconds
until L1, L2, L3, and L4 LED come on.
f. Press the handset number key “2”, this completes
the de-registration process. Upon successful de-
registration, the handset will show ID “00”.
2. You need to register the handset with the base station in
the following situations:
a. If a handset displays a Handset ID “00,” that means
it is a new handset or the ID has been erased.
b. In certain situations, you may want to change a
handset’s ID. For example, you want to change a
particular handset from a user to an administrator (ID
10 or 11), or vice versa. Or in some rare occasions,
you find another handset having the same Handset
ID.
Notes:
1. The base has a 30 second registration timeout
starting from pressing the REG button. The handset
has a 12 second registration timeout starting from
the registration or de-registration option has been
selected. The base and handset will automatically
exit registration mode after timeout.
3. Registration:
2. Repeat registration or de-registration process if
unsuccessful.
a. Press handset Menu (Right) soft key.
b. Press the number “6”, this will enter the handset
registration menu.
c. Press and hold the base’s Registration (REG) button
for 2 seconds until the L1, L2, L3, and L4 LED come
on.
Advanced Registration:
1. Advanced registration functions can be performed by
administrator handsets (ID 10 and 11) only.
d. Press handset key “1”, this completes the
registration process. The base station will assign a
handset ID between 10 and 99. The assigned ID will
be displayed on the handset LCD, indicating
successful registration.
e. Repeat above steps for all additional handsets.
f. The first two handsets registered will be given ID 10
and 11, which gives them administrator privileges.
2. Administrator handsets can perform advanced
registration function as long as in range with the base
station. The base station does not need to be in
registration mode.
3. De-register a Handset ID by administrator:
a. Make sure that the administrator handset is within
the coverage range of the base station.
4. De-registration:
a. You can de-register a handset from a base. De-
registration will reset the Handset ID to 00, erase the
b. Press administrator handset Menu (Right) soft key.
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c. Press the number “9”, this will enter the handset
administration menu.
d. Press number “2”, handset enters system setting
menu.
h. Perform registration immediately afterward for the
handset desiring a specific ID to ensure that the ID is
not taken by another handset.
e. Press number “1”, and enter the two-digit Handset ID
to be cleared.
Handset Group Subscription
f. Upon successful operation, the handset LCD will
display “Done”, otherwise it will show “Message not
received, try again”.
1. Up to nine handset groups (1-9) can be defined and
handsets can decide which group(s) they want to be in.
2. For example, Group 1 represents the Customer Service
Group, Group 2 represents the Sales Group, and Group
3 is the Marketing Group. Suppose that Handset 10
wants to receive incoming rings for all Sales and
Marketing related calls in addition to calls addressed to
his/her own Handset ID. Then handset 10 will need to
“subscribe” to Group 2 and Group 3.
Notes:
1. De-registration by the administrator will disable a
handset’s ability to use the base station to make or
receive phone calls. This also frees up the ID for future
registration.
2. Handsets de-registered by the administrator can still
perform intercom to other handsets.
3. Group Selections:
4. Obtain a Specific Handset ID:
a. Press handset Menu (Right) soft key.
b. Press the number “5”, this will enter the handset
setting menu.
c. Press number “2”, handset enters group select menu.
d. Press ADD (Left) soft key and enter one-digit group
number (1-9) to add membership in a group.
e. Repeat for all desired groups.
a. If a particular Handset ID is preferred over
sequentially assigned ID, the administrator can “tell”
the base in advance what the next ID assignment
should be.
b. Press administrator handset Menu (Right) soft key.
c. Press the number “9”, this will enter the handset
administration menu.
f. Delete group selections by pressing DELETE (Right)
soft key and enter group number.
d. Press number “2”, handset enters system setting
menu.
e. Press number “2”, and enter the two-digit Handset ID
to be assigned next by the base.
f. Upon successful operation, the handset LCD will
display “Done,” otherwise it will show “Message not
received, try again.”
g. If the handset ID is already in use by another
handset, the administrator will be alerted. In that
case, the administrator can choose another ID or
asks the handset having the desired ID to vacate by
de-registering with the base.
Notes:
1. The handset can change group affiliations at any
time.
2. The base (administrator) is not responsible for group
assignments. Consequently, it cannot de-subscribe
a handset from a group.
3. When an outside line or an intercom caller enters a
group ID, all handsets subscribed to this group will
ring. The first handset to answer will establish a link
with the caller. Afterward, it is a one-to-one call, not
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a one-to-many call.
2. Press HOLD (Right) soft key to put the current call on
hold.
4. When AA is turned off, only handsets subscribed
to a particular group can access a specific line
that is dedicated to this group for outgoing calls.
3. Press OPTION (Right) soft key to enter selection menu.
4. 3-Way Conferencing with a Second Handset:
a. Press number “2” and enter a two-digit Handset ID to
call another handset extension.
Call Transfer
1. While a telephone call is in progress, you can place call
on hold and transfer the call.
b. After the second handset answers, press the CONF
(Left) soft key.
c. Two handsets and one phone line can now talk
simultaneously. Any one party can drop out of the 3-
way conferencing, leaving the remaining two parties
still in conversation.
2. Press HOLD (Right) soft key to put call on hold.
3. Press OPTION (Right) soft key to enter selection menu.
4. Press number “2” and enter a two-digit Handset ID to
call another handset extension.
5. 3-Way Conferencing with a Second Phone Line:
a. Press number “1” and enter a phone number to call
another phone line.
5. Transfer Call:
b. After the second line answers, press the CONF (Left)
soft key.
c. One handsets and two phone lines can now talk
simultaneously.
a. Un-announced Call Transfer:
i. Press “END” before the destination handset
answers, the call is automatically transferred to
the destination handset.
i. If one phone line hangs up, the handset
continues talking to the remaining phone line.
ii. If the handset presses END key, the 2nd phone
line will be dropped. The handset and the first
phone line continue conversation.
b. Announced Call Transfer:
i. Speak to the destination handset.
ii. Press XFER (Right) soft key or the END to end
announcement. The call is transferred to the
destination handset.
Notes:
Notes: If the destination handset does not answer after
handset paging timeout, the call is routed back to the
originating handset.
1. 3-way conferencing between 3 handsets is not
supported.
2. Unlike 3-way conferencing provided by the phone
company, 3-way conferencing involving 2 phone lines
will take up two physical lines, leaving only two lines left
available for other handsets.
3-Way Conferencing
1. While a telephone call is in progress, you can place call
on hold and bring in another phone line or another
handset for a 3-way conference.
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Call Forwarding
not aware of the call is being forwarded.
5. Call forwarding can be only one-hop. That is, for
example, if Handset 11 forwards calls to Handset 22, but
Handset 22 also sets calls forwarding to another
handset, calls for Handset 11 are still routed to Handset
22.
1. A handset can direct the base station to forward all
future phone calls to be routed to another handset or
another phone number.
2. Press handset Menu (Right) soft key.
3. Press the number “5”, this will enter the handset setting
menu.
Auto-Attendant (AA)
1. When enabled by the administrator, an automated
attendant would greet a telephone line incoming call.
4. Press number “3”, handset enters call forwarding setting
mode.
2. The caller will be prompted by the greeting message to
enter a two-digit extension number (Handset ID) or press
“0” for operator.
5. Use Up/Down arrow to scroll up and down the selection
(Off, Another Handset, External Line).
6. Make a selection (default = Off) and press SAVE (Left)
soft key.
3. The greeting message is user programmable. The
Handset ID that is designated as the operator is also
user programmable.
7. When prompted, enter a two-digit handset ID or an
external phone number, up to 14 digits.
•
Default greeting message (Main OGM): “Please
enter the extension number or press 0 for the
operator.”
8. A warning message “All calls are forwarded” will appear
on the handset LCD.
•
Default operator: Handset 10.
4. AA will ask for another handset ID if the first entry is
invalid (no registered handset with that ID) with the
announcement (OGM2): “The extension you entered is
invalid, please try another extension or press 0 for the
operator.”
9. To turn off call forwarding, repeat the above procedures
and select “Off”.
Notes:
1. Because this setting is stored both on the handset and
on the base station, the handset must be in range with
the base to change setting.
2. A warning message will appear on the handset LCD to
inform the handset that all calls are forwarded.
3. Calls can be forwarded to another handset or a phone
number, but not both. Setting a call forwarding address
will automatically replace the previous setting.
4. There is no call forwarding announcement, the caller is
5. If there is no entry after time out, AA will announce
(OGM3): “Please hold, your call is being transferred to
the operator.” and automatically ring the operator
handset.
6. If the destination handset does not answer (busy, power
off, or out of range) after handset paging time out, the
AA prompts the caller for another extension number by
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announcing (OGM5): “The extension you’ve entered is
busy or not available. Please enter another extension
number or press 0 for the operator.”
Call Waiting
1. A handset, while talking on one phone line, can be
informed of the arrival of a new incoming phone call.
7. If the 2nd try is still not successful, AA will announce
(OGM4): “Sorry, nobody can answer your call right now.
Please try again later, goodbye.” then drops the call.
2. For example, suppose that Handset 15 is talking on Line
1. When a new call comes in on, say, Line 4, and the
caller enters extension number “15” when prompted by
the AA, or if the call is set to be routed to Handset 15
when AA is disabled.
8. When the EP-490 base station is connected to wired
PBX extension lines, calls addressed/routed to the
AA operator can be sent back to the operator of the
wired PBX system. From an administrator handset,
up to 10 keys/digits are allowed to program a
specific code in order to transfer the calls back to
the wired PBX. This feature can only be enabled and
pre-programmed by an administrator handset
(Handset ID 10 or 11). Consult with the wired PBX
manual for operation instructions and correct key
sequence for transfer calls to the operator from an
extension.
3. The base station recognizes that Handset 15 is busy.
Instead of announcing to Line 4 that Handset 15 is busy,
the base sends an alert to Handset 15.
4. Upon receiving the alert, the handset sounds an audible
double beep alert and LCD displays “New call on Line 4”.
5. Handset 15 can:
a. Ignore the new call; continue talking to Line 1.
b. Press FLASH key to switch to Line 4.
c. Subsequent pressing of FLASH key will toggle
between Line 1 and Line 4.
d. Press END key while talking to a line will terminate
that particular call and automatically switch back to
talking to the remaining line.
Notes:
1. Intercom calls are not routed by Auto-Attendant.
2. Routing messages OGM2, 3, 4, and 5 are not user
programmable.
3. The timeout is 5 seconds for entering extension number.
4. The calls can be routed to either a Handset ID or an
extension number of the wired PBX system. There
can be only one operator for the AA, which is either
an EP-490 handset or the wired PBX operator.
5. Call routing is at most 2 hops. That is, if both the 1st
and the 2nd handsets do not answer, the call will be
terminated. Call routed to the operator is final and
will be terminated if the operator does not answer.
Notes:
1. This built-in call waiting is separate from the Call Waiting
feature available from the local phone company. The
phone company provided Call Waiting functions on the
same phone line, while the Call Waiting functions on two
separate phone lines.
2. This feature only works for 2 lines, if a 3rd phone call
comes for the same handset, the call will not be routed
to the handset.
3. It is recommended to order from the local phone
company Hunt Group feature for all your lines and not
subscribe to the Call Waiting feature.
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AA Configuration by Administrator
1. Administrator can change the following AA settings:
•
•
•
•
Record/playback new main greeting message.
Set number of rings before AA picks up a call.
Turn on/off the AA line-by-line.
Set Designated Handset ID for AA disabled line(s).
Either the Designated Handset ID or the Group ID
can use that particular line for incoming and
outgoing calls. Which means this specific line(s)
will be dedicated to a particular handset (Handset
ID 10-99) or a calling group (Group ID 01-09.)
Designate an operator, the handset which would
answer un-routable calls or when the caller chooses
“Operator” when prompted.
•
2. Change AA Parameters:
a. From an administrator
47
6. The operator can be any individual handset or a group; it
doesn’t need to be an administrator handset (Handsets
10 and 11).
7. The minimum number of rings before the AA picks up
cannot be lower than two for the purpose of receiving the
Caller ID message.
1. De-registration by the administrator will disable a
handset’s ability to use the base station to make or
receive phone calls. This also frees up the ID for future
registration.
2. Handsets de-registered by the administrator can still
perform intercom to other handsets.
Change System Settings by Administrator
Phonebook Operations
1. In addition to AA settings, there are two system
parameters that can be changed by the administrator:
clear (de-register) handset ID and set the next handset
ID to be assigned by the base.
1. You can store up to 30 entries in the phonebook. Each
entry can contain a phone number or handset ID (up to
28 digits) and a name (up to14 characters).
2. To access the phonebook, enter menu (under Option 2)
or use the Up/Down Arrow while the handset is in
standby.
2. From an administrator handset (Handset 10 or 11),
press Menu (Right) soft key.
3. Press number “9”, this will enter administration menu.
3. To add a new entry:
a. Press ADD (Left) soft key.
4. Press number “2”, handset enters System setting menu.
a. Clear Handset ID:
b. Enter a phone number when LCD prompts
“Number?” Use DELETE (Right) soft key to delete
the last digit entered. When completed, press SAVE
(Left) soft key to save.
c. You will then be prompted to enter a name for the
phone number just entered.
Press “1” and enter a two-digit Handset ID when
prompted to clear this ID for later assignment.
b. Set next Handset ID to be assigned:
Press “2” and enter a two-digit Handset ID when
prompted. This is the ID that will be given out by the
base to the next handset registering with the base.
c. Dial tone:
i) Press the SAVE key to enter a phone number
without a name. All records with no names will
be placed on top of the list, in the order they are
entered.
ii) To enter the letters of a name, press the
corresponding keypad number one or more times
according to the order of the character on the key.
See table below for a list of available characters
and their orders. For example, press “2” once for
the character “A”, twice for “B”, etc.
Press “3” to set up the dial tone to be either
“Tone” or “Pulse.” Press “1” to choose “Tone”
or press “2” to choose “Pulse.”
d. Flash time:
Press “4” to set up the flash time from 100ms,
200ms, to 900 ms (9 levels to choose from.) For
example, press “2” if the desired flash time is
200ms.
Use DELETE (Right) soft key to delete the last
character entered. When completed, press
SAVE (Left) soft key to save.
Notes:
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7
8
9
0
*
P Q R S 7
T U V 8
W X Y Z 9
0
Toggle case when in character editing
* P (Pause) when in number editing
Space – when in character editing
# when in number editing
Notes:
1. When enter a phone number, the cursor automatically
advances to the next digit field. Use Up and Down
Arrows to move the cursor backward or forward to insert
(to the left of the cursor) or delete (the digit above the
cursor, or left of the cursor if cursor is on the right of the
last digit).
#
2. When entering a name, the cursor automatically
advances to the next character field if you press a
different key for the next character. If you need to enter
consecutive characters from the same key, you can wait
for the cursor to advance or use the Up/Down Arrow to
move the cursor backward or forward manually. Also
use Up and Down Arrows to move the cursor to insert (to
the left of the cursor) or delete (the character above the
cursor, or left of the cursor if cursor is on the right of the
last character).
3. By default, all letters are entered in the upper case. Use
the * key to toggle between upper and lower cases. For
example, pressing * once will switch to the lower case
for all subsequent letters. Pressing * again will return to
the upper case mode.
4. A “Pause” entry represents a 2.8 second delay in dialing
the following digits, which is useful when calling a
sequence of segmented numbers (e.g., access code,
credit card number, auto-attendant entries, etc.) Pause
is entered by pressing the * key twice (LCD displays P).
Entering pause twice (PP) will result in 5.6 seconds
pause in the dialing.
4. The entries are alphabetically sorted and stored as a list
in an ascending order (A to Z) from the top of the list.
a. If the phonebook is entered from the menu, the first
entry displayed is the top of the list.
b. If the phonebook is entered using the down arrow,
the first entry displayed is the top of the list.
c. If the phonebook is entered using the up arrow, the
first entry displayed is the bottom of the list.
5. The first line of LCD display shows name and the 2nd line
shows the phone number. If the phone number is longer
than 14 digits, press OPTION (Right) soft key and select
Option 3 to view the complete number.
6. To search for a record:
a. Press a key that corresponds to the first character of
the name you are looking for.
b. For example, you are looking for “Peter”, then press
the number “7” once. Or, if you are looking for
“Smith, John”, then press “7” 4 times.
c. The LCD displays the first entry starting with that
alphabet.
5. Character Table:
d. Use the Up/Down Arrow to locate the exact record
you are looking for.
Key
1
Characters and Orders
‘ + , . * ( ) & 1
2
3
4
5
A B C 2
D E F 3
G H I 4
J K L 5
M N O 6
7. To erase/edit phonebook:
a. Use Up/Down Arrow or the alphabetical search
method to locate the record to be erased or edited.
b. Press OPTION (Right) soft key to enter editing menu.
i) Press 1 and confirm to delete a record.
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ii) Press 2 to edit phone number and name. Press
SAVE (Left) soft key when finish.
c. Press “3” to view the last 10 phone numbers
received but didn’t answer, starting from the most
recent one. Use Up/Down Arrow to scroll through
the list.
8. Dial from display: press TALK or Intercom to dial the
phone number or Handset ID displayed.
i. Press OPTION (Right) soft key for options.
•
Press “1” and confirm to erase current record.
Press “2” to view the arrival date and time of
the call.
•
Menu Operations
•
Press “3” to edit and save or save without
editing into the phonebook.
1. Press MENU (Right) soft key while the phone is in
standby.
d. The two-digit index on the upper right corner of the
LCD display shows the location in ascending order,
with 01 being the most recent call.
2. Press “1” to lock keypad (see Key Guard).
e. While viewing any of the three call logs, press DIAL
(Left) soft key to dial the phone number.
3. Press “2” to view, search, delete, and edit the
phonebook (see Phonebook).
Notes:
1. Only phone numbers are stored in the three call logs.
Intercom calls are not recorded.
4. Press “3” to view the last 10 numbers called, received, or
missed. Records can be erased or edit/save into the
phonebook.
2. Caller ID service is required from your local phone
company in order to receive phone numbers, names and
time stamps on incoming calls. The Received and
Missed Call Logs will register no incoming calls if Caller
ID service is not available.
a. Press “1” to view the last 10 phone numbers dialed,
starting from the most recent one. Use Up/Down
Arrow to scroll through the list.
i. Press OPTION (Right) soft key for options.
•
•
•
Press “1” and confirm to erase the current
record.
Press “2” to edit and save or save without
editing into the phonebook.
Press “3” to view the complete number if the
phone number is longer than 14 digits.
5. Press “4” to set sound-related settings:
a. Press “1” to select ringer volume: use the Up/Down
Arrow scroll through 5 options: Low, Vibrate, Off,
High-then-Vibrate, and High. Press SAVE (Left) soft
key to save selection. Default = High.
b. Press “2” to view the last 10 phone numbers
received, starting from the most recent one. Use
Up/Down Arrow to scroll through the list.
b. Press “2” to select ringer tone: use the Up/Down
Arrow scroll through 4 options: 0, 1, 2, and 3. Press
SAVE (Left) soft key to save selection. Default = 0.
c. Press “3” to select key volume when a key is
pressed: use the Up/Down Arrow scroll through 3
options: High, Low, and Off. Press SAVE (Left) soft
key to save selection. Default = Low.
i. Press OPTION (Right) soft key for options.
•
Press “1” and confirm to erase current record.
Press “2” to view the arrival date and time of
the call.
•
•
Press “3” to edit and save or save without
editing into the phonebook.
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d. Press “4” to select key tone: use the Up/Down Arrow
scroll through 4 options: 0, 1, 2, and 3. Press SAVE
(Left) soft key to save selection. Default = 0.
ii. Enter characters using the Character Table and
method discussed in the Phonebook section.
iii. When finished, press SAVE (Left) soft key to
save change.
6. Press “5” to change handset settings:
a. Press “1” to set dialing prefix:
f. Press “6” to change LCD display contrast:
i. Use Up/Down Arrow to scroll through values 1 to
16. Pick one that is most suitable to you. Default
= 10.
ii. Press SAVE (Left) soft key to save setting.
g. Press “7” to change the LCD backlight:
i. Use Up/Down Arrow to scroll through options: On,
Off, and 8 Seconds. Default = 8 seconds,
meaning that the backlight is always on. The 8-
second option will turn off the backlight after 8
seconds of inactivity.
i. Use Up/Down Arrow to scroll and select to turn
on or off the dialing prefix feature. Default = Off.
ii. If “On” is selected, the handset is prompted to
enter a prefix, up to 14 digits.
iii. Use “Delete” (Right) soft key and Up/Down Arrow
to edit prefix.
iv. When this feature is turned on, the LCD will
prompt the user on each outgoing phone call
except during redial or dialing by pressing the
TALK key first whether to use the dialing prefix.
The current prefix is also displayed. Press “Yes”
(Left) or “No” (Right) soft key to add the prefix to
the beginning of the number.
ii. Press SAVE (Left) soft key to save setting.
7. Press “6” to register or de-register handset: See
Handset Registration.
v. This feature is useful for access code, calling
card, and credit card calls, etc.
b. Press “2” to Group Select: see Handset Group
Subscription.
Text Messaging
c. Press “3” to set turn Call Forwarding on, off, and if on
the forward phone number or Handset ID. Default =
Off. See Call Forwarding.
1. Short text messages, up to 28 characters each, can be
sent from a handset to another handset or a group of
handsets.
d. Press “4” to clear call logs and phonebook:
i. Press ‘1” and confirm to delete the entire
phonebook.
ii. Press “2” and confirm to clear the three call logs
(Called, Received, and Missed).
e. Press “5” to change the power-up LCD display to
show, e.g., customer name or other greeting
message:
2. Up to 5 outgoing messages can be edited, stored and
sent. They are stored in the “Outbox” in the order they
are entered, with Message 01 being the most recent
entry. The message counter on the upper right corner of
the LCD display shows the message ID.
3. Up to 5 received messages can be stored for later
reference. They are stored in the “Inbox” in the order
they are received, with Message 01 being the most
recently received. The message counter on the upper
right corner of the LCD display shows the message ID.
i. Use Up/Down Arrow to move the cursor
backward or forward to insert (to the left of the
cursor) or delete (the character above the cursor,
or left of the cursor if cursor is on the right of the
last character).
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4. Viewing and editing outgoing text messages:
a. Press Menu (Right) soft key while the handset is in
standby.
c. The LCD displays Message 01, the most recent
received message. Use Up/Down Arrow to view
previous messages.
b. Press “7” to enter Outbox menu.
c. Press ADD (Left) soft key to enter a new text
message.
d. Press SAVE (Left) soft key to return the message to
Inbox.
e. Press DELETE (Right) soft key and confirm to delete
the current message. Subsequent messages will be
moved up in the Inbox.
i. Enter characters using the Character Table and
method discussed in the Phonebook section.
ii. Use Up/Down Arrow to move the cursor
backward or forward to insert characters to the
left of the cursor or delete (the right soft key) the
character above the cursor, or left of the cursor if
cursor is on the right of the last character.
iii. When finished, press SAVE (Left) soft key to
save change.
Line Selection
1.
2.
3.
Press MENU – 5 – 8 while the phone is in standby to
enter Line Select menu.
Use Up/Down arrow to switch between On and Off,
default = Off.
d. Press OPTION (Right) soft key to erase or edit the
current message:
If set to On, when pressing TALK or entering a phone
number followed by pressing TALK key, the handset
LCD display will show “Select Line” followed by
available lines (1-4). Select from one of the available
lines i.e. press “1” to select line 1 and press “2” to select
line 2.
i. Press “1” and confirm to erase message.
Subsequent messages will be moved up in the
Outbox.
ii. Press “2” to edit message. Follow the
instructions above for entering a new message.
4.
This feature is also supported when selecting a second
line during call conferencing.
5. Sending a text message:
a. While viewing the message, press Intercom key
followed by a Handset ID or a Group ID (01-09).
b. The current message is sent.
c. There will be no acknowledgement returned.
6. Receiving a text message:
a. When a message arrives, a double beep alerts the
arrival of a text message.
b. The text message remains on the LCD display for 8
seconds and then is automatically stored in the Inbox.
7. Viewing received text messages:
a. Press Menu (Right) soft key while the handset is in
standby.
b. Press “8” to enter Inbox menu.
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Technical Specifications
Electrical Specifications
Base Station
Portable Handset
902-928 MHz
Frequency 902-928 MHz
RF Power Peak: 708 mW
Average: 304 mW
Channel Spacing 200 kHz
Peak: 708 mW
Average: 76 mW
200 kHz
Number of Channels 128
Modulation MSK
128
MSK
Multiple Access Frequency Hopping TDMA Frequency Hopping TDMA
Frequency Hopping 100 per second
Rate
100 per second
TDMA Frame Length 10 ms
10 ms
Number of Slots/Frame
8
4
8
4
Number of
Users/Carrier
Receiver Sensitivity < -108 dBm (@ BER 10-2) < -108 dBm (@ BER 10-2)
Antenna Connector Reverse TNC
Antenna Gain 2 dBi
5 dBi External (optional)
TX Power Control NA
Range
Non-standard
2 dBi (Long)
0 dBi (Short)
100-708 mW
Telephone Interface RJ11 x 4
Speech Coding 8 kbps G.729A
Channel Coding 8 kbps Convolutional +
CRC
NA
8 kbps G.729A
8 kbps Convolutional +
CRC
Transmission Data Rate 170.678 kbps
User Data Rate 128 kbps duplex
Duplex Time Division Duplex
(TDD)
176.678 kbps
128 kbps duplex
Time Division Duplex
(TDD)
Voice Quality TIA/EIA-470B
No. of System ID 65,536
Ring Signal 20-50 Hz, 12-90 Vrms
Auto-Attendant Coding 8 kbps G.729
Flash Time 100-900 ms
programmable
TIA/EIA-470B
65,536
NA
8 kbps G.729
NA
Power Source 120V/7V AC/DC Adapter
Charger Current NA
4.8 V, 750 mAh NiMH
500 mA
Charge Time NA
90 minutes (from empty)
Regulation Compliance FCC Part 15, Part 68
FCC Part 15, Part 68
CAN/DOC RSS210, CS03 CAN/DOC RSS210, CS03
Hearing Aid Compatible
Operating Temperature
Storage Temperature
-10 – 60 °C
-10 – 70 °C
-10 – 60 °C
-10 – 70 °C
Humidity 20 – 75 %
Dimension without 280 x 215 x 53 mm
antenna 8.5” x 11.0” x 2.1”
Weight 32 ounces
20 – 75 %
150 x 50 x 34 mm
2.0” x 5.9” x 1.3”
8.25 ounces
Notes:
1. NA = Not Applicable.
2. The manufacturer reserves the right to change designs
and specifications without notice.
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