|
Dell™ PowerEdge™ 2950 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
1
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Accessing System Features During Startup .
12
Front-Panel Features and Indicators
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
13
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Power Indicator Codes.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
18
19
NIC Indicator Codes .
.
.
LCD Status Messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
19
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
System Messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
2
8
W
a
r
n
i
n
g
M
e
s
s
a
g
e
s
35
Diagnostics Messages.
.
.
.
.
2
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
System Setup Options
Main Screen
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
38
38
41
42
43
43
44
.
.
CPU Information Screen
Integrated Devices Screen .
Serial Communication Screen
System Security Screen
Exit Screen .
.
.
.
.
.
.
.
.
.
.
.
.
Contents
3
System and Setup Password Features.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
45
45
47
Using the System Password
.
.
.
.
.
.
Using the Setup Password .
Disabling a Forgotten Password.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
48
Baseboard Management Controller Configuration .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
48
49
BMC Setup Module Options .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
3
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
51
Recommended Tools .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Inside the System
Front Bezel .
.
.
.
.
52
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
53
54
Removing the Front Bezel.
Replacing the Front Bezel.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Hard Drives.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
55
.
Replacing a Hard-Drive Carrier .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
58
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Power Supplies
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
62
63
64
64
65
Removing a Power Supply
Replacing a Power Supply .
Removing the Power Supply Blank .
Installing the Power Supply Blank .
4
Contents
System Fans
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
65
66
Removing a System Fan.
Replacing a Cooling Fan
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
67
67
Removing the Cooling Shroud
Installing the Cooling Shroud .
Fan Brackets .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
69
Replacing the Fan Bracket .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
72
74
SAS and SAS RAID Controller Daughter Card Cabling Guidelines.
Removing a SAS Controller Daughter Card.
.
.
.
.
.
.
.
.
.
.
.
.
RAID Battery .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
74
74
75
Installing a RAID Battery .
Removing a RAID Battery.
Configuring the Boot Device.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
76
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
76
78
Installing an Expansion Card .
.
.
.
.
.
.
.
.
.
.
Removing an Expansion Card.
Expansion-Card Cage
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
78
78
79
Removing the Expansion-Card Cage .
Replacing the Expansion-Card Cage .
Installing a RAC Card
Optical Drive .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
80
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Diskette Drive
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
83
83
84
85
85
Removing the Diskette Drive From the System .
Installing the Diskette Drive Into the System .
.
Removing the Diskette Drive From the Drive Carrier .
Installing the Diskette Drive Into the Drive Carrier .
.
Contents
5
SCSI Tape Drive
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
System Memory
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
89
89
90
90
90
92
General Memory Module Installation Guidelines
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Memory Sparing Support .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Memory Mirroring Support .
Installing Memory Modules.
Removing Memory Modules .
Activating the Integrated NIC TOE.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
93
Processors .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
93
93
95
Removing a Processor
Installing a Processor.
System Battery .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Removing the Central Riser Board .
100
100
Installing the Central Riser Board
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
101
102
Removing the Sideplane Board.
Installing the Sideplane Board .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
103
104
Removing the SAS Backplane Board.
Installing the SAS Backplane Board .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
105
106
Removing the Control Panel Assembly .
.
.
.
.
.
.
.
.
Installing the Control Panel Assembly .
System Board (Service-only Procedure)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
107
107
108
Removing the System Board
.
.
.
.
.
.
.
.
Installing the System Board.
6
Contents
4
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
111
Safety First—For You and Your System
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Checking the Equipment .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
112
113
114
.
.
.
.
.
.
.
.
Troubleshooting the Keyboard .
Troubleshooting the Mouse.
.
.
.
.
.
.
.
.
.
.
Troubleshooting Basic I/O Functions
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
114
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
124
126
127
128
Troubleshooting a Hard Drive . .
.
.
.
.
.
.
.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
Troubleshooting Expansion Cards .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Troubleshooting the Microprocessors
Contents
7
5
Running the System Diagnostics
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
131
132
132
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Running the System Diagnostics
.
.
.
.
System Diagnostics Testing Options.
Using the Custom Test Options
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
132
132
133
Selecting Devices for Testing.
Viewing Information and Results .
6
Jumpers and Connectors
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
135
139
142
.
.
.
.
.
.
.
.
SAS Backplane Board Connectors
.
.
Expansion-Card Riser-Board Components and PCI Buses .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
7
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
147
148
Online Services .
AutoTech Service .
.
.
Dell Enterprise Training and Certification.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
149
149
149
149
Problems With Your Order .
Product Information .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Returning Items for Warranty Repair or Credit
8
Contents
Before You Call.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
150
152
Glossary
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
169
177
Index
.
.
.
Contents
9
10
Contents
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
•
•
•
•
•
Front or back panel indicators
System messages
Warning messages
Diagnostics messages
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
•
•
•
•
•
•
The Rack Installation Guide or Rack Installation Instructions included with your rack solution
describes how to install your system into a rack.
The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
CDs included with your system provide documentation and tools for configuring and managing
your system.
Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
Documentation for any components you purchased separately provides information to configure
and install these options.
About Your System
11
•
Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
•
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke
<F2>
Description
Enters the System Setup program. See "Using the System Setup Program" on page 38.
<F10>
Opens the utility partition, allowing you to run the system diagnostics. See "Running the
System Diagnostics" on page 131
<Ctrl+E>
Enters the Baseboard Management Controller (BMC) Management Utility, which allows
access to the system event log (SEL). See the BMC User’s Guide for more information on
setup and use of BMC.
<Ctrl+C>
<Ctrl+R>
<Ctrl+S>
Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more
information.
Enters the RAID configuration utility, which allows you to configure an optional RAID card.
For more information, see the documentation for your RAID card.
Option is displayed only if you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 42). This keystroke allows you to configure NIC
settings for PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D>
If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access
to selected DRAC configuration settings. See the DRAC User’s Guide for more information
on setup and use of DRAC.
12
About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the
system's front panel.
Figure 1-1. Front-Panel Features and Indicators
1
2
3
4
5
6
7
8
0
1
2
3
4
5
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors
Item
Indicator, Button, or Connector
Icon
Description
1
Power-on indicator, power
button
The power-on indicator lights when the system power
is on.
The power button controls the DC power supply output
to the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
2
NMI button
Used to troubleshoot software and device driver errors
when using certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
3
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pushed, the LCD panel
on the front and the blue system status indicator on the
back blink until one of the buttons is pushed again.
About Your System
13
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Item
Indicator, Button, or Connector
Icon
Description
4
LCD panel
Provides system ID, status information, and system error
messages.
The LCD lights during normal system operation. Both
the systems management software and the
identification buttons located on the front and back of
the system can cause the LCD to flash blue to identify a
particular system.
The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to AC power and an
error has been detected, the LCD lights amber regardless
of whether the system has been powered on.
5
6
USB connectors (2)
Video connector
Connects USB 2.0-compliant devices to the system.
Connects a monitor to the system.
7
Hard drives (8)
Eight 2.5-inch hot plug
OR
Six 3.5-inch hot plug
OR
Four 3.5-inch hot-plug
8
Optical drive (optional)
One optional slimline IDE or DVD drive.
14
About Your System
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See
Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In
non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.
Figure 1-2. Hard-Drive Indicators
1
2
1
drive-status indicator (green
and amber)
2
green drive-activity indicator
About Your System
15
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive
events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the
drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive
ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for
operation" pattern appears, followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition
Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Blinks green two times per second
Drive ready for insertion or
removal
Off
Drive predicted failure
Drive failed
Blinks green, amber, and off.
Blinks amber four times per second.
Blinks green slowly.
Drive rebuilding
Drive online
Steady green.
Rebuild aborted
Blinks green three seconds, amber three seconds, and off six seconds.
16
About Your System
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-3. Back-Panel Features and Indicators
1
2
3
4
13
12
11
10
9
8
7
6
5
1
4
7
center PCI riser (slot 1)
power supplies (2)
2
left PCI riser (slot 2)
3
6
9
left PCI riser (slot 3)
system status indicator
NIC1 connector
5
8
system identification button
NIC2 connector
system status indicator
connector
10 USB connectors (2)
11 video connector
12 serial connector
13 remote access controller
(optional)
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
•
Always attach external devices while your system and the device are turned off. Next, turn on any
external devices before turning on the system (unless the documentation for the device specifies
otherwise).
For information about individual connectors, see "Jumpers and Connectors" on page 135. For information
about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program"
on page 37.
About Your System
17
The power button on the front panel controls the power input to the system's power supplies. The power
indicator lights green when the system is on.
The indicators on the redundant power supplies show whether power is present or whether a power fault
has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes.
Table 1-4. Redundant Power Supply Indicators
Indicator
Function
Power supply status Green indicates that the power supply is operational.
Power supply fault
AC line status
Amber indicates a problem with the power supply.
Green indicates that a valid AC source is connected to the power supply.
Figure 1-4. Redundant Power Supply Indicators
1
2
3
1
power supply status
2
power supply fault
3
AC line status
18
About Your System
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on network activity and link status.
See Figure 1-5. Table 1-5 lists the NIC indicator codes.
Figure 1-5. NIC Indicators
2
1
1
link indicator
2
activity indicator
Table 1-5. NIC Indicator Codes
Indicator
Indicator Code
Link and activity indicators are off
Link indicator is green
The NIC is not connected to the network.
The NIC is connected to a valid link partner on the network.
Activity indicator is amber blinking Network data is being sent or received.
LCD Status Messages
The system's control panel LCD provides status messages to signify when the system is operating
correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error
condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6
lists the LCD status messages that can occur and the probable cause for each message. The LCD
messages refer to events recorded in the System Event Log (SEL). For information on the SEL and
configuring system management settings, see the systems management software documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears
on the LCD. Record the code, then see "Getting Help" on page 147.
About Your System
19
Table 1-6. LCD Status Messages
Code
Text
Causes
N/A
SYSTEM NAME
A 62-character string that can be This message is for information
defined by the user in the System only.
Setup program.
The SYSTEM NAMEdisplays and name in the System Setup
under the following conditions: program. See "Using the System
Setup Program" on page 37.
• The system is powered on.
• The power is off and active
POST errors are displayed.
E1000
E1114
E1116
FAILSAFE, Call
Support
See "Getting Help" on page 147.
Temp Ambient
Ambient system temperature is See "Troubleshooting System
out of acceptable range.
Cooling Problems" on page 119.
Temp Memory
Memory has exceeded acceptable See "Troubleshooting System
temperature and has been
disabled to prevent damage to the
components.
Cooling Problems" on page 119.
E12nn
E1210
E1211
xx PwrGd
CMOS Batt
ROMB Batt
Specified voltage regulator has
failed.
See "Getting Help" on page 147.
CMOS battery is missing, or the See "Troubleshooting the System
voltage is out of acceptable range. Battery" on page 118.
RAID battery is either missing,
Reseat the RAID battery
bad, or unable to recharge due to connector. See "RAID Battery" on
thermal issues.
page 74, and "Troubleshooting
System Cooling Problems" on
page 119.
E1229
E1310
E1313
CPU # VCORE
RPM Fan ##
Processor # VCORE voltage
regulator has failed.
See "Getting Help" on page 147.
See "Troubleshooting System
RPM of specified cooling fan is
out of acceptable operating range. Cooling Problems" on page 119.
Fan Redundancy
The system is no longer fan-
redundant. Another fan failure
will put the system at risk of over- "Troubleshooting System Cooling
heating. Problems" on page 119.
Check control panel LCD for
additional scrolling messages. See
20
About Your System
Table 1-6. LCD Status Messages (continued)
Code
Text
Causes
E1410
CPU # IERR
Specified microprocessor is
reporting an internal error.
Update Tech Sheet located on
support.dell.com for the most
current system information. If
problem persists, see "Getting
E1414
CPU # Thermtrip Specified microprocessor is out of See "Troubleshooting System
acceptable temperature range and Cooling Problems" on page 119.
has halted operation.
If the problem persists, ensure
that the microprocessor heat
sinks are properly installed. See
"Troubleshooting the
Microprocessors" on page 128.
NOTE: The LCD continues to
display this message until the
system’s power cord is
disconnected and reconnected to
the AC power source, or the SEL is
Utility. See the Dell OpenManage
Baseboard Management
Controller User’s Guide for
information about these utilities.
E1418
E141C
CPU # Presence
CPU Mismatch
Specified processor is missing or See "Troubleshooting the
bad, and the system is in an Microprocessors" on page 128.
unsupported configuration.
unsupported by Dell.
match and conform to the type
described in the Microprocessor
Technical Specifications outlined
in your system’s Getting Started
Guide.
E141F
E1420
E1421
CPU Protocol
CPU Bus PERR
CPU Init
The system BIOS has reported a See "Getting Help" on page 147.
processor protocol error.
The system BIOS has reported a See "Getting Help" on page 147.
processor bus parity error.
The system BIOS has reported a See "Getting Help" on page 147.
processor initialization error.
About Your System
21
Table 1-6. LCD Status Messages (continued)
Code
Text
CPU Machine Chk The system BIOS has reported a See "Getting Help" on page 147.
machine check error.
Causes
Corrective Actions
E1422
E1610
E1614
E1618
E161C
PS # Missing
No power is available from the
See "Troubleshooting Power
specified power supply; specified Supplies" on page 118.
power supply is improperly
installed or faulty.
PS # Status
No power is available from the
See "Troubleshooting Power
specified power supply; specified Supplies" on page 118.
power supply is improperly
installed or faulty.
PS # Predictive Power supply voltage is out of
See "Troubleshooting Power
supply is improperly installed or
faulty.
PS # Input Lost Power source for specified power Check the AC power source for
supply is unavailable, or out of
the specified power supply. If
acceptable range.
"Troubleshooting Power Supplies"
on page 118.
E1620
PS # Input Range Power source for specified power Check the AC power source for
supply is unavailable, or out of
the specified power supply. If
acceptable range.
problem persists, see
"Troubleshooting Power Supplies"
on page 118.
E1624
E1710
PS Redundancy
The power supply subsystem is no See "Troubleshooting Power
longer redundant. If the last
supply fails, the system will go
down.
Supplies" on page 118.
I/O Channel Chk The system BIOS has reported an See "Getting Help" on page 147.
I/O channel check.
22
About Your System
Table 1-6. LCD Status Messages (continued)
Code
Text
Causes
E1711
PCI PERR B## D## The system BIOS has reported a Remove and reseat the PCI
F##
PCI parity error on a component expansion cards. If the problem
that resides in PCI configuration persists, see "Troubleshooting
PCI PERR Slot #
space at bus ##, device ##,
function ##.
Reinstall the expansion-card cage.
The system BIOS has reported a See "Expansion-Card Cage" on
PCI parity error on a component page 78.
that resides in the specified PCI
If the problem persists, the riser
slot.
card or system board is faulty. See
E1712
PCI SERR B## D## The system BIOS has reported a Remove and reseat the PCI
F##
PCI system error on a component expansion cards. If the problem
that resides in PCI configuration persists, see "Troubleshooting
PCI SERR Slot #
space at bus ##, device ##,
function ##.
Reinstall the expansion-card cage.
The system BIOS has reported a See "Expansion-Card Cage" on
PCI system error on a component page 78.
that resides in the specified slot.
If the problem persists, the riser
card or system board is faulty. See
"Getting Help" on page 147.
E1714
E171F
Unknown Err
that there has been an error in the
system, but is unable to
determine its origin.
PCIE Fatal Err
B## D## F##
The system BIOS has reported a Remove and reseat the PCI
PCIe fatal error on a component expansion cards. If the problem
that resides in PCI configuration persists, see "Troubleshooting
PCIE Fatal Err
Slot #
space at bus ##, device ##,
function ##.
Reinstall the expansion-card cage.
The system BIOS has reported a See "Expansion-Card Cage" on
PCIe fatal error on a component page 78.
that resides in the specified slot.
If the problem persists, the riser
card or system board is faulty. See
"Getting Help" on page 147.
E1810
HDD ## Fault
The SAS subsystem has
determined that hard drive ## Drive" on page 124.
has experienced a fault.
See "Troubleshooting a Hard
About Your System
23
Table 1-6. LCD Status Messages (continued)
Code
Text
HDD ## Rbld Abrt The specified hard drive has
experienced a rebuild abort.
Causes
Corrective Actions
E1811
See "Troubleshooting a Hard
Drive" on page 124. If the
problem persists, see your RAID
documentation.
E1812
E1913
HDD ## Removed
The specified hard drive has been Information only.
removed from the system.
CPU & Firmware
Mismatch
The BMC firmware does not
support the CPU.
Update to the latest BMC
firmware. See the BMC User’s
Guide for more information on
setup and use of BMC.
E1A11
PCI Rsr Config
PCI risers are not configured
correctly; some invalid
See "Expansion-Card Riser
Boards" on page 98.
configurations may prevent the
system from powering on.
E1A12
E1A14
PCI Rsr Missing One or all of the PCI risers is
missing, preventing the system
Information only.
from powering on.
SAS Cable A
SAS Cable B
SAS cable A is missing or bad.
Reseat the cable. If problem
persists, replace cable. See "SAS
Controller Daughter Card" on
page 69.
E1A15
SAS cable B is missing or bad.
Reseat the cable. If problem
persists, replace cable. See "SAS
Controller Daughter Card" on
page 69.
E2010
E2011
No Memory
No memory is installed in the
system.
Install memory. See "Installing
Memory Modules" on page 90.
Mem Config Err
Memory detected, but is not
configurable. Error detected
during memory configuration.
See "Troubleshooting System
Memory" on page 120.
E2012
Unusable Memory Memory is configured, but not
usable. Memory subsystem
See "Troubleshooting System
Memory" on page 120.
failure.
E2013
E2014
E2015
Shadow BIOS Fail The system BIOS failed to copy See "Troubleshooting System
its flash image into memory. Memory" on page 120.
CMOS Fail
CMOS failure. CMOS RAM not See "Getting Help" on page 147.
functioning properly.
DMA Controller
DMA controller failure.
See "Getting Help" on page 147.
24
About Your System
Table 1-6. LCD Status Messages (continued)
Code
Text
Causes
E2016
E2017
E2018
Int Controller
Timer Fail
Prog Timer
Interrupt controller failure.
Timer refresh failure.
Programmable interval timer
error.
E2019
E201A
E201B
E201C
Parity Error
SIO Err
Parity error.
SIO failure.
See "Getting Help" on page 147.
See "Getting Help" on page 147.
Kybd Controller Keyboard controller failure.
SMI Init
System management interrupt
(SMI) initialization failure.
E201D
E201E
Shutdown Test
POST Mem Test
BIOS shutdown test failure.
See "Getting Help" on page 147.
BIOS POST memory test failure. See "Troubleshooting System
Memory" on page 120. If problem
persists, see "Getting Help" on
page 147.
E201F
DRAC Config
CPU Config
Dell remote access controller
(DRAC) configuration failure.
Check screen for specific error
messages.
Ensure that DRAC cables and
connectors are properly seated. If
problem persists, see your DRAC
documentation.
E2020
E2021
CPU configuration failure.
Check screen for specific error
messages.
Memory
Incorrect memory configuration. Check screen for specific error
Population
Memory population order
incorrect.
messages. See "Troubleshooting
System Memory" on page 120.
E2022
E2110
POST Fail
General failure after video.
Check screen for specific error
messages.
MBE Crd # DIMM ## One of the DIMMs in the set
& ##
See "Troubleshooting System
Memory" on page 120.
implicated by "## & ##" has
had a memory multi-bit error
(MBE). If no memory card is
present, the "Crd #" string is left
out of the message.
About Your System
25
Table 1-6. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E2111
SBE Log Disable The system BIOS has disabled
See "Troubleshooting System
Memory" on page 120.
Crd # DIMM ##
memory single-bit error (SBE)
logging, and will not resume
logging further SBEs until the
system is rebooted. "##"
represents the DIMM implicated
by the BIOS. If no memory riser
card is present, the "Crd #" string
is left out of the message.
E2112
Mem Spare Crd # The system BIOS has spared the See "Troubleshooting System
DIMM ##
memory because it has
Memory" on page 120.
determined that the memory had
too many errors. "## & ##"
represents the DIMM pair
implicated by the BIOS. If no
memory card is present, the "Crd
#" string is left out of the
message.
E2113
Mem Mirror Crd # The system BIOS has disabled
See "Troubleshooting System
DIMM ## & ##
memory mirroring because it has Memory" on page 120.
determined that one half of the
mirror has had too many errors.
"## & ##" represents the
DIMM pair implicated by the
BIOS. If no memory card is
present, the "Crd #" string is left
out of the message.
E2118
E2119
Fatal NB Mem CRC One of the connections in the
Fully Buffered DIMM (FBD)
See "Troubleshooting System
Memory" on page 120.
memory subsystem link on the
Northbound side has failed.
Fatal SB Mem CRC One of the connections in the
See "Troubleshooting System
FBD memory subsystem link on Memory" on page 120.
the Southbound side has failed.
I1910
I1911
Intrusion
System cover has been removed. Information only.
>3 ERRs Chk Log LCD overflow message.
Check the SEL for details on the
events.
A maximum of three error
messages can display sequentially
on the LCD. The fourth message
displays as the standard overflow
message.
26
About Your System
Table 1-6. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
I1912
SEL Full
System Event Log is full of
events, and is unable to log any
more events.
entries.
W1228
ROMB Batt < 24hr Warns predictively that the RAID Replace RAID battery. See "RAID
battery has less than 24 hours of Battery" on page 74.
charge left.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
Solving Problems Described by LCD Status Messages
The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For
example, if the code E1418 CPU_1_Presenceappears, you know that a microprocessor is not installed
in socket 1.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if
you receive a series of messages indicating multiple voltage faults, you might determine that the problem
is a failing power supply.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is
automatically removed when that sensor returns to a normal state. For example, if temperature for a
component goes out of range, the LCD displays the fault; when the temperature returns to the
acceptable range, the message is removed from the LCD. For other faults, you must take action to
remove the message from the display:
•
•
Clear the SEL — You can perform this task remotely, but you will lose the event history for the
system.
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately
ten seconds, reconnect the power cable, and restart the system.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the
normal state. Messages will reappear under the following conditions:
•
•
•
The sensor returns to a normal state but fails again, resulting in a new SEL entry.
The system is reset and new error events are detected.
A failure is recorded from another source that maps to the same display entry.
About Your System
27
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application
that is running when the message appears or the operating system's documentation for an explanation of the
message and recommended action.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
Table 1-7. System Messages
Message
Causes
Corrective Actions
Alert! Redundant memory
disabled! Memory
configuration does not
support redundant memory.
Installed memory modules are not the Ensure that all memory modules are of
same type and size; faulty memory
module(s).
the same type and size and that they are
properly installed. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Attempting to update
Remote Configuration.
Please wait...
Remote Configuration request has
been detected and is being processed.
Wait until the process is complete.
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed. Retry the BIOS update. If problem
persists, see "Getting Help" on page 147.
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed.
Remove NVRAM_CLR jumper. See
Figure 6-1 for jumper location.
is installed on system
board.
CMOS has been cleared.
CPUs with different cache Microprocessors with different cache Ensure that all microprocessors have the
sizes detected!
sizes are installed.
same cache size and that they are
properly installed. See "Processors" on
page 93.
Decreasing available
memory
modules. on page 120.
DIMM pairs must be matched Mismatched or unmatched DIMMs Ensure that all pairs of memory modules
in size, speed, and installed; faulty or improperly seated are of the same type and size and that
technology. The following memory module(s).
DIMM pair is mismatched:
DIMM x and DIMM y.
they are properly installed. See "System
Memory" on page 89. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
28
About Your System
Table 1-7. System Messages (continued)
Message Causes
Corrective Actions
DIMMs must be populated in The specified DIMM is inaccessible to Populate 2, 4, or 8 DIMMs sequentially
sequential order beginning the system due to its location. DIMMs beginning with slot 1. See "System
with slot 1. The following must be populated in sequential order, Memory" on page 89.
DIMM is electrically
isolated: DIMM x.
beginning with slot 1.
DIMMs should be installed Mismatched or unmatched DIMMs Ensure that all pairs of memory modules
in pairs. Pairs must be
matched in size, speed,
and technology.
installed; faulty or improperly seated are of the same type and size and that
memory module(s). The system will they are properly installed. See "System
operate in a degraded mode with Memory" on page 89. If the problem
reduced ECC protection. Only persists, see "Troubleshooting System
accessible.
Dual-rank DIMM paired with Mismatched DIMMs installed; faulty Ensure that all pairs of memory modules
Single-rank DIMM - The
following DIMM/rank has
been disabled by BIOS:
DIMM x Rank y
memory module(s). The system has
detected a dual-rank DIMM paired
with a single-rank DIMM. The second Memory" on page 89. If the problem
rank of the dual-rank DIMM will be persists, see "Troubleshooting System
disabled. Memory" on page 120.
they are properly installed. See "System
Diskette drive n seek
failure
Incorrect configuration settings in the Run the System Setup program to
System Setup program. correct the settings. See "Using the
System Setup Program" on page 37.
Faulty or improperly installed diskette Replace the diskette. If the problem
drive.
persists, see "Troubleshooting a Diskette
Drive" on page 121.
Loose tape drive interface cable, or
loose power cable.
Reseat tape drive interface cable, or
power cable. If the problem persists, see
"Troubleshooting a Diskette Drive" on
page 121.
Diskette read failure
Faulty or improperly inserted diskette Replace the diskette. See
or tape drive. "Troubleshooting a Diskette Drive" on
page 121.
Diskette subsystem reset
failed
Faulty or improperly installed diskette Replace the diskette or tape. If the
or tape drive. problem persists, see "Troubleshooting a
Diskette Drive" on page 121.
Drive not ready
Diskette missing from or improperly Replace the diskette. If the problem
inserted in diskette drive. persists, see "Troubleshooting a Diskette
Drive" on page 121.
About Your System
29
Table 1-7. System Messages (continued)
Message
Causes
Error: Incorrect memory
configuration. DIMMs must installed; faulty or improperly seated are of the same type and size and that
be installed in pairs of
matched memory size,
speed, and technology.
memory module(s).
they are properly installed. See "System
Memory" on page 89. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Error: Memory failure
detected. Memory size
reduced. Replace the
faulty DIMM as soon as
possible.
Faulty or improperly seated memory See "Troubleshooting System Memory"
module(s).
on page 120.
!!*** Error: Remote Access Remote Access Controller
Controller initialization initialization failure
failure*** RAC virtual USB
Ensure that the Remote Access
Controller is properly installed. See
"Installing a RAC Card" on page 80.
devices may not be
available...
FBD training error: The
The specified branch (channel pair) Ensure that only Dell-qualified memory
following branch has been contains DIMMs that are
is used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
disabled: Branch x
incompatible with each other.
Gate A20 failure
General failure
Faulty keyboard controller; faulty
system board.
See "Getting Help" on page 147.
The operating system is unable to
carry out the command.
This message is usually followed by
specific information. Note the
information, and take the appropriate
action to resolve the problem.
Invalid NVRAM
configuration, Resource
Re-allocated
System detected and corrected a
resource conflict.
No action is required.
Keyboard Controller
failure
Faulty keyboard controller; faulty
system board
See "Getting Help" on page 147.
Manufacturing mode
detected
System is in manufacturing mode.
Faulty memory module(s).
Reboot to take the system out of
manufacturing mode.
MEMBIST failure - The
following DIMM/rank has
been disabled by BIOS:
DIMM x Rank y
See "Troubleshooting System Memory"
on page 120.
30
About Your System
Table 1-7. System Messages (continued)
Message
Causes
Corrective Actions
Memory address line
Faulty or improperly installed memory See "Troubleshooting System Memory"
failure at address, read
value expecting value
modules.
on page 120.
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at address, read
value expecting value
Memory write/read failure
at address, read value
expecting value
Memory tests terminated by POST memory test terminated by
Information only.
keystroke.
pressing the spacebar.
No boot device available
Faulty or missing optical/diskette
Use a bootable diskette, CD, or hard
drive subsystem, hard drive, or hard- drive. If the problem persists, see
drive subsystem, or no boot disk in
drive A.
"Troubleshooting a Diskette Drive" on
page 121, "Troubleshooting an Optical
Drive" on page 123, and
page 124. See "Using the System Setup
Program" on page 37 for information on
setting the order of boot devices.
No boot sector on hard
drive
Incorrect configuration settings in
System Setup program, or no
operating system on hard drive.
Check the hard-drive configuration
settings in the System Setup program.
See "Using the System Setup Program"
on page 37. If necessary, install the
operating system on your hard drive. See
your operating system documentation.
No timer tick interrupt
Faulty system board.
See “"Getting Help" on page 147."
Northbound merge error -
The following DIMM has
been disabled by BIOS:
DIMM x
The specified DIMM was unable to
establish a successful data link with
the memory controller.
See "Troubleshooting System Memory"
on page 120.
Not a boot diskette
No operating system on diskette.
Use a bootable diskette.
About Your System
31
Table 1-7. System Messages (continued)
Message
Causes
Corrective Actions
PCIe Degraded Link Width
Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 76. If the problem persists, see
"Getting Help" on page 147.
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 76. If the problem persists, see
"Getting Help" on page 147.
Expected Link Width is n
Actual Link Width is n
PCIe Training Error:
Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 76. If the problem persists, see
PCIe Training Error:
Slot n
PCI BIOS failed to install PCI device BIOS (Option ROM)
checksum failure is detected during
Reseat the expansion card(s). Ensure
that all appropriate cables are securely
connected to the expansion card(s). If
shadowing.
Loose cables to expansion card(s);
faulty or improperly installed
expansion card(s).
page 127.
Plug & Play Configuration Error encountered in initializing PCI Install the NVRAM_CLR jumper and
Error
device; faulty system board.
reboot the system. See Figure 6-1 for
on page 127.
Read fault
The operating system cannot read
from the diskette or hard drive, the
system could not find a particular
sector on the disk, or the requested
sector is defective.
Replace the diskette. Ensure that the
diskette and hard drive cables are
properly connected. See
Requested sector not found
"Troubleshooting a USB Device" on
page 115, or "Troubleshooting a Hard
Drive" on page 124 for the appropriate
drive(s) installed in your system.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request
Retry Remote Configuration.
32
About Your System
Table 1-7. System Messages (continued)
Message
Causes
ROM bad checksum = address Expansion card improperly installed or Reseat the expansion card(s). Ensure
faulty.
connected to the expansion card(s). If
"Troubleshooting Expansion Cards" on
page 127.
Sector not found
Seek error
Faulty diskette or hard drive.
on page 121, "Troubleshooting a USB
Device" on page 115, or
Seek operation failed
"Troubleshooting a Hard Drive" on
page 124 for the appropriate drive(s)
installed in your system.
Shutdown failure
Shutdown test failure.
See "Troubleshooting System Memory"
on page 120.
The amount of system
memory has changed
Memory has been added or removed If memory has been added or removed,
or a memory module may be faulty.
this message is informative and can be
or removed, check the SEL to determine
if single-bit or multi-bit errors were
detected and replace the faulty memory
module. See "Troubleshooting System
Memory" on page 120.
Time-of-day clock stopped Faulty battery or faulty chip.
See "Troubleshooting the System
Battery" on page 118.
The following DIMM pair is The specified DIMM(s) are
Ensure that only Dell-qualified memory
is used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
not compatible with the
memory controller: DIMM x
and DIMM y
incompatible with the system.
The following DIMMs are
not compatible: DIMM x and incompatible with the system.
DIMM y
The specified DIMM(s) are
Ensure that only ECC FBD1 memory is
used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
Time-of-day not set -
Incorrect Time or Date settings; faulty Check the Time and Date settings. See
please run SETUP program
system battery.
"Using the System Setup Program" on
page 37. If the problem persists, replace
the system battery. See "System Battery"
on page 96.
About Your System
33
Table 1-7. System Messages (continued)
Message
Causes
Faulty system board.
Corrective Actions
Timer chip counter 2
failed
See "Getting Help" on page 147.
Unsupported CPU
combination
Microprocessor(s) is not supported by Install a supported microprocessor or
the system.
microprocessor combination. See
"Processors" on page 93.
Unsupported CPU stepping
detected
Utility partition not
available
The <F10> key was pressed during
POST, but no utility partition exists
on the boot hard drive.
Create a utility partition on the boot
hard drive. See the CDs that came with
your system.
Warning! No micro code
update loaded for
processor 0
Micro code update failed.
Update the BIOS firmware. See "Getting
Help" on page 147.
Warning: Embedded RAID
firmware is not present.
Embedded RAID firmware does not See the RAID controller documentation
respond. for information about installing or
updating the RAID firmware.
Warning: Embedded RAID
error.
Embedded RAID firmware responds See "Troubleshooting a SAS or SAS
with an error.
RAID Controller Daughter Card" on
page 126. See the RAID controller
documentation for information about
installing or updating the RAID
firmware.
Warning: The current
memory configuration is
not optimal. Dell
System has detected a legal but non- Populate 2, 4, or 8 DIMMs sequentially
optimal population of DIMMs (for beginning with slot 1. See "System
recommends a population of 4 DIMMs in slots 1, 2, 5, and 6, etc.).
2, 4, or 8 DIMMs. DIMMs
should be populated
sequentially starting in
slot 1.
The system will run with all memory
accessible but will experience sub-
optimal performance.
Write fault
Faulty diskette, optical/diskette drive See "Troubleshooting a Diskette Drive"
assembly, hard drive, or hard-drive
subsystem.
on page 121, "Troubleshooting an
Optical Drive" on page 123, and
"Troubleshooting a Hard Drive" on
page 124.
Write fault on selected
drive
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
34
About Your System
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n(no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on
page 147, and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
About Your System
35
36
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
•
•
•
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware
Set or change user-selectable options—for example, the time or date
Enable or disable integrated devices
Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 28 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
Using the System Setup Program
37
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program screens
and to exit the program.
Table 2-1. System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Down arrow or <Tab>
Moves to the previous field.
Moves to the next field.
Spacebar, <+>, <–>, left and
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
right arrows
<Esc>
<F1>
Exits the System Setup program and restarts the
system if any changes were made.
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
Figure 2-1).
38
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System
Setup program screen.
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2. System Setup Program Options
Option
Description
System Time
System Date
Memory Information
Resets the time on the system's internal clock.
Resets the date on the system's internal calendar.
Displays information related to installed system, video, and redundant memory,
including size, type, and speed.
CPU Information
Displays information related to microprocessors (speed, cache size, and so on).
Enable or disable Hyper-Threading technology by changing the setting of the
Logical Processor option. See Table 2-3.
SATA Port X
Displays type and capacity of SATA drive attached to Port X.
Using the System Setup Program
39
Table 2-2. System Setup Program Options (continued)
Option
Description
Boot Sequence
Determines the order in which the system searches for boot devices during system
startup. Available options can include the diskette drive, CD drive, hard drives, and
network. If you have installed a RAC, additional options such as virtual floppy and
virtual CD-ROM may be present.
NOTE: System boot is not supported from an external device attached to a SAS or
SCSI adapter. See support.dell.com for the latest support information about booting
from external devices
USB Flash Drive Type
Determines the emulation type for a USB flash drive. Hard disk allows the USB
flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a
removal diskette drive. Auto automatically chooses an emulation type.
(Auto default)
Integrated Devices
See Table 2-4.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the integrated devices on
the PCI bus, and any installed expansion cards that require an IRQ.
Serial Communication
Displays a screen to configure serial communication, external serial connector, fail-
safe baud rate, remote terminal type, and redirection after boot.
Embedded Server
Management
Displays a screen to configure the front-panel LCD options and to set a user-
defined LCD string.
System Security
Displays a screen to configure the system password and setup password features.
See Table 2-6. For further information, see "Using the System Password" on page 45
and "Using the Setup Password" on page 47.
Keyboard NumLock
Determines whether your system starts up with the NumLock mode activated on
101- or 102-key keyboards (does not apply to 84-key keyboards).
(
On default)
Report Keyboard Errors
Report default)
Enables or disables reporting of keyboard errors during the POST. Select Report for
host systems that have keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard controller during POST. This
setting does not affect the operation of the keyboard itself if a keyboard is attached
to the system.
(
Asset Tag
Displays the customer-programmable asset tag number for the system if an asset
tag number has been assigned.
40
Using the System Setup Program
CPU Information Screen
Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information
screen.
Table 2-3. CPU Information Screen
Option
Description
Bus Speed
Displays the bus speed of the processors.
Logical Processor
Displays when the processors support HyperThreading. Enabled
permits all logical processors to be used by the operating system.
Only the first logical processor of each processor installed in the
system is used by the operating system if Disabled is selected.
(Enabled default)
Adjacent Cache Line
Prefetch
Enables or disables optimal use of sequential memory access.
Disable this option for applications that require high use of random
memory access.
(Enabled default)
Virtualization Technology Displays when the processor(s) support Virtualization Technology.
Enabled permits virtualization software to utilize Virtualization
(Disabled default)
Technology functions incorporated in the processor design. This
feature can only be used by software that supports Virtualization
Technology.
Hardware Prefetcher
Enables or disables the hardware prefetcher.
(Enabled default)
Demand-Based Power
Management
Enables or disables demand-based power management. When
enabled, the CPU Performance State tables will be reported to the
operating system; when disabled, the CPU Performance State
tables will not be reported to the operating system. If any of the
CPUs do not support demand-based power management, the field
will become read-only, and automatically set to Disabled.
(Disabled default)
Processor X ID
Displays the family and model number of each processor. A
submenu displays processor core speed, amount of level 2 cache,
and number of cores.
Using the System Setup Program
41
Integrated Devices Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated
Devices screen.
Table 2-4. Integrated Devices Screen Options
Option
Integrated SAS Controller Enables or disables the integrated SAS controller.
(Enabled default)
Description
Embedded SATA (Off
Allows the integrated SATA controller to be set to Off or ATA Mode.
default)
IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the
(Auto default)
integrated IDE controller is enabled if IDE devices are attached to the channel and
the external IDE controller is not detected.
NOTE: This CD-ROM option will not appear on this menu screen if your system does
not include this optional device.
User Accessible USB Ports Enables or disables the system’s user accessible USB ports. Options are All Ports
(All Ports On default)
On, Only Back Ports On, and All Ports Off.
Embedded Gb NIC1
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for the integrated 10/100/1000 NIC. This field does not
have user-selectable settings.
TOE Capability
Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC.
Embedded Gb NIC2
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for the integrated 10/100/1000 NIC. This field does not
have user-selectable settings.
TOE Capability
Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC.
Diskette Controller
Enables or disables the system's diskette drive controller. When Auto is selected,
the system turns off the controller when necessary to accommodate a controller
card installed in an expansion slot. You can also configure the drive as Read-Only,
or Off. When using the Read-Only setting, the drive cannot be used to write to a
disk.
(Auto default)
42
Using the System Setup Program
Serial Communication Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the Serial
Communication screen.
Table 2-5. Serial Communication Screen Options
Option
Description
Serial Communication
Options are On with Console Redirection via COM2, and Off.
(Off default)
Failsafe Baud Rate
Displays the failsafe baud rate used for console redirection when
the baud rate cannot be negotiated automatically with the remote
terminal. This rate should not be adjusted.
(57600 default)
Remote Terminal Type
Select either VT 100/VT 220 or ANSI.
(VT 100/VT 220 default)
Redirection After Boot
Enables or disables BIOS console redirection after your system
boots to the operating system.
(Enabled default)
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security
screen.
Table 2-6. System Security Screen Options
Option
Description
System Password
you to assign and verify a new system password.
NOTE: See "Using the System Password" on page 45 for instructions on assigning a
system password and using or changing an existing system password.
Setup Password
Restricts access to the System Setup program in the same way that you restrict
access to your system using the system password feature.
NOTE: See "Using the Setup Password" on page 47 for instructions on assigning a
setup password and using or changing an existing setup password.
Using the System Setup Program
43
Table 2-6. System Security Screen Options (continued)
Option
Description
Password Status
Setting the Setup Password option to Enabled prevents the system password from
being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option
and then change the Password Status option to Locked. In this state, you cannot
change the system password using the System Password option and cannot be
disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password
field and then change the Password Status option to Unlocked. In this state, you
can disable the system password at system start-up by pressing <Ctrl><Enter>
and then change the password using the System Password option.
Power Button
Turns system's power off and on.
(Enabled default)
• If you turn off the system using the power button and the system is running an
ACPI-compliant operating system, the system can perform an orderly shutdown
before power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned
off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button
can only turn on system power.
NOTE: You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled.
NMI Button
NOTICE: Use the NMI button only if directed to do so by qualified support
personnel or by the operating system's documentation. Pressing this button
halts the operating system and displays a diagnostic screen.
(Disabled default)
Sets the NMI feature On or Off.
AC Power Recovery
Determines how the system reacts when power is restored to the system. If system
is set to Last, the system returns to the last power state. On turns on the system
after power is restored. When set to Off, the system remains off after power is
restored.
(Last default)
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
• Save Changes and Exit
• Discard Changes and Exit
• Return to Setup
44
Using the System Setup Program
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires
more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a
concern, operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 47). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 144.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system.
When the System Password option is set to Enabled, the system prompts you for the system password
after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
When a system password is assigned, the setting shown for the System Password option is Enabled. If
the setting shown for the Password Status is Unlocked, you can change the system password. If the
Password Status option is Locked, you cannot change the system password. When the system password
feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter
a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1
2
3
Verify that the Password Status option is set to Unlocked.
Highlight the System Password option and press <Enter>.
Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
Using the System Setup Program
45
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.
4
5
Press <Enter>.
To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6
Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 47), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Enter>.
To disable the password security:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked whenever you turn on your system or reboot your
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter
your password. You have three attempts to enter the correct password. After the third unsuccessful
attempt, the system displays an error message showing the number of unsuccessful attempts and that
the system has halted and will shut down. This message can alert you to an unauthorized person
attempting to use your system.
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
46
Using the System Setup Program
Deleting or Changing an Existing System Password
1
When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2
3
4
5
Enter the System Setup program by pressing <F2> during POST.
Select the System Security screen field to verify that the Password Status option is set to Unlocked
When prompted, type the system password.
.
Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart
the system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The
system prompts you to enter and verify the password. If a character is illegal for password use, the system
beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter
the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify
most of the System Setup options. When you start the System Setup program, the program prompts you
to enter a password.
Using the System Setup Program
47
Entering the BMC Setup Module
1
2
Turn on or restart your system.
Press <Ctrl-E> when prompted after POST.
If your operating system begins to load before you press <Crtl-E>, allow the system to finish
booting, and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management
port (EMP), see the BMC User’s Guide.
Using the System Setup Program
49
50
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Hard drives
Power supplies
System fans
Cooling shroud
Fan brackets
SAS controller daughter card
RAID battery
Expansion cards
Expansion card cage
RAC card
Optical, diskette, and tape drives
System memory
Processors
System battery
Expansion-card riser boards
Sideplane board
SAS Backplane board
Control panel assembly
System board
Recommended Tools
You may need the following items to perform the procedures in this section:
•
•
•
•
Key to the system keylock
#1 and #2 Phillips screwdrivers
T-10 Torx driver
Wrist grounding strap
Installing System Components
51
The system board holds the system's control circuitry and other electronic components. Several hardware
options, such as the microprocessors and memory, are installed directly on the system board. The expansion-
card cage containing the left riser accommodates up to two full-length PCIe or PCI-X expansion cards, while
the central riser accommodates one half-length PCIe expansion card.
The system provides space for an optional optical drive. The optical drive connects to the controllers on the
system board through the sideplane board. For more information, see "Optical Drive" on page 81.
Depending on the hard drive configuration you ordered, an optional 3.5-inch diskette drive, and an
optional tape drive may also be available for installation into a media bay. See Table 3-1 for configuration
options.
Table 3-1. Hard Drive and Media Bay Configurations
Number of Hard Drives on Ba
The hard-drive bays provide space for up to eight 2.5-inch SAS drives or six 3.5-inch SAS or SATA hard
drives. The hard drives connect to a RAID controller card through the SAS backplane board. For more
information, see "Hard Drives" on page 55 and "SAS Controller Daughter Card" on page 69.
During an installation or troubleshooting procedure, you may be required to change a jumper setting. For
more information, see "System Board Jumpers" on page 135.
Front Bezel
A lock on the bezel restricts access to the power button, diskette drive, optical drive, and hard drive(s). A
control panel LCD located on the front panel and accessible through the front bezel displays the system’s
status.
Removing the Front Bezel
1
2
3
4
Using the system key, unlock the bezel.
Press the tab at the left end of the bezel.
Rotate the left end of the bezel away from the system to release the right end of the bezel.
Pull the bezel away from the system. See Figure 3-2.
Installing System Components
53
Figure 3-2. Removing the Front Bezel
2
1
1
bezel lock
2
control panel LCD
Replacing the Front Bezel
To replace the front bezel, perform the above steps in reverse.
Opening and Closing the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.
1
2
Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the
system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See
Figure 3-3.
3
4
Lift up on the latch on top of the system. See Figure 3-3.
Grasp the cover on both sides and carefully lift the cover away from the system.
54
Installing System Components
Closing the System
1
2
Lift up the latch on the cover.
Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J
hooks and lays flush on the system chassis. See Figure 3-3.
3
4
Push down the latch to lever the cover into the closed position.
Rotate the latch release lock in a clockwise direction to secure the cover.
Figure 3-3. Removing the Cover
1
2
3
1
latch
2
latch release lock
3
alignment J hooks
Hard Drives
This subsection describes how to install and configure SAS or SATA hard drives in the system's internal
hard-drive bays. Your system features up to six 3.5-inch hard drives, or eight 2.5-inch hard drives. All drives
connect to the system board through one of three optional SAS backplane boards. See "SAS Backplane
Board Connectors" on page 139 for information on these backplane options.
NOTE: Depending on the hard drive configuration you ordered, your hard drive(s) may come with a drive interposer
that allows your SATA drive to attach to the SAS connector on the backplane.
Installing System Components
55
Before You Begin
Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending
on your configuration, you received one of the following two drive carrier types:
•
•
SATA drive carrier — Usable only with a SATA hard drive.
SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal
interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive
usable in some storage systems.
NOTICE: Before attempting to remove or install a drive while the system is running, see the documentation for the
optional SAS RAID controller daughter card to ensure that the host adapter is configured correctly to support hot-
plug drive removal and insertion.
NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS
backplane board.
You may need to use different programs than those provided with the operating system to partition and
format SAS or SATA hard drives.
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed.
Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours
to format.
Removing a Drive Blank
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you
remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.
The process for removing a drive blank depends on whether your system is configured with 3.5-inch or
2.5-inch hard drives.
For 3.5-inch hard drive configurations:
1
2
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank
outward from the bay.
3
Pry the ends of the blank outward until the blank is free.
For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier:
1
2
3
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
Open the drive blank release handle to release the blank. See Figure 3-4
.
Slide the drive blank out until it is free of the drive bay.
56
Installing System Components
Installing a Drive Blank
The process for installing a drive blank depends on whether your system is configured with 3.5-inch or
2.5-inch hard drives.
For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive
bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay
and press evenly on the other end of the blank until it is fully inserted and latched.
For 2.5-inch hard drive configurations, install the hard drive blank as a 2.5-inch hard drive carrier:
1
2
3
4
5
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53
.
Open the handle on the drive blank.
Insert the drive blank into the drive bay until the blank is fully seated.
Close the handle to lock the blank in place.
Replace the front bezel, if it was removed in step 1.
Removing a Hot-Plug Hard Drive
1
2
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
From the RAID management software, prepare the drive for removal and wait until the hard-drive
indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID
controller documentation for information about hot-plug drive removal.
If the drive has been online, the green activity/fault indicator will flash as the drive is powered down.
When both drive indicators are off, the drive is ready for removal.
3
4
5
Open the drive carrier release handle to release the drive. See Figure 3-4.
Slide the hard drive out until it is free of the drive bay.
If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive
Blank" on page 57.
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
Installing a Hot-Plug Hard Drive
NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your
operating system.
1
2
3
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 56.
Install the hot-plug hard drive.
a
Open the handle on the hard-drive carrier.
Installing System Components
57
Figure 3-4. Installing a Hot-Plug Hard Drive
1
2
3
1
hard drive
2
drive carrier
3
drive carrier release handle
b
c
Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
Close the handle to lock the drive in place.
4
Replace the front bezel, if it was removed in step 1.
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
1
If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:
a
Viewing the hard drive carrier from the rear, locate the release lever on the left end of the
interposer card.
b
c
d
Push the lever away from the carrier rail to release the left end of the card.
Rotate the left end away from the hard drive to release the connector.
Pull the right end of the interposer card clear of the slots in the carrier rail.
2
Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from
the carrier.
58
Installing System Components
Installing a SAS Hard Drive Into a SATAu Drive Carrier
NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled "SATAu"
and also has marks indicating the SAS and SATA mounting screws.
1
2
Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear.
See Figure 3-5
.
Viewing the assembly as shown in Figure 3-5, align the bottom rear screw hole on the hard drive
with the hole labeled "SAS" on the hard drive carrier.
When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier.
3
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-5.
Figure 3-5. Installing a SAS Hard Drive Into a SATAu Drive Carrier
2
1
3
SATAu SAS
1
screws (4)
2
SATAu drive carrier
3
SAS hard drive
Installing System Components
59
Installing a SATA Hard Drive Into a SATA Drive Carrier
NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers
(labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers.
1
Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the
rear. See Figure 3-6
.
2
3
Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-6
.
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-6
.
Figure 3-6. Installing a SATA Hard Drive Into a SATA Drive Carrier
2
1
3
1
screws (4)
2
SATA drive carrier
3
SATA hard drive
60
Installing System Components
NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the
back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA
mounting screws.
1
2
Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at
the rear. See Figure 3-7
.
Viewing the assembly as shown in Figure 3-7, align the bottom rear screw hole on the hard drive
with the hole labeled "SATAu" on the hard drive carrier.
When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.
3
4
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-7.
Attach the interposer card to the rear of the SATA hard drive:
a
Angle the top of the interposer card into the inside top carrier rail so that the tabs on the
interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-7.
b
c
Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-7.
Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into
place.
Installing System Components
61
Figure 3-7. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier
1
2
3
4
SATAu SAS
5
1
4
screws (4)
SATA hard-drive
2
5
SATAu drive carrier
hole labels
3
interposer card (SATA only)
Power Supplies
Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is
installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the
second power supply serves as a redundant, hot-plug power source.
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power
supply bay in a non-redundant configuration. See "Installing the Power Supply Blank" on page 65.
62
Installing System Components
Removing a Power Supply
NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant
mode when two power supplies are installed and both power supplies are connected to an AC power source.
Remove and replace only one power supply at a time in a system that is powered on. Operating the system with only
one power supply installed and without a power supply blank installed for extended periods of time can cause the
system to overheat.
NOTICE: If only one power supply is installed, it must be installed in the left power supply bay (1).
NOTICE: If you connect the system to a power source in the range of 120 to 220 VAC, and if two power supplies are
installed, the second power supply serves as a redundant, hot-plug power source.
NOTE: On your rack system, you may have to unlatch and lift the cable management arm if it interferes with power
supply removal. For information about the cable management arm, see the system’s Rack Installation Guide.
1
If your system has a single power supply, turn off the system and all attached peripherals. For a
redundant system, you can leave the system running and proceed to the next step.
2
3
Disconnect the power cable from the power source.
Disconnect the power cable from the power supply and remove the cable from the cable retention
bracket.
4
5
Release the locking tab on the left side of the power supply by pressing in toward the right, and rotate
the power-supply handle up until the power supply is released from the chassis. See Figure 3-8.
Pull the power supply straight out to clear the chassis.
Installing System Components
63
Figure 3-8. Removing and Installing a Power Supply
1
2
3
1
locking tab
2
cable retention bracket
3
power-supply handle
Replacing a Power Supply
1
2
3
With the power-supply handle in the extended position, slide the new power supply into the chassis.
See Figure 3-8.
Rotate the handle down until it is completely flush with the power-supply faceplate and the orange
snap engages. See Figure 3-8.
Insert the power cable through the cable retention bracket, connect the power cable to the power
supply, and plug the cable into a power outlet.
NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply
and determine whether it is working properly. The power supply status indicator will turn green to signify that the
power supply is functioning properly. See Figure 1-4.
Removing the Power Supply Blank
Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to
clear the bay, and remove from the chassis.
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power
supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second
power supply.
64
Installing System Components
Installing the Power Supply Blank
To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power
supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw.
System Fans
The system includes four hot-pluggable cooling fans.
Removing a System Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTICE: The system fans are hot-pluggable. To maintain proper cooling while the system is on, replace only one
fan at a time.
1
2
Open the system. See "Opening the System" on page 54.
CAUTION: Use caution when handling the fan until the fan blades stop spinning.
Raise the fan handle and pull the fan straight up from the fan cage to clear the chassis. See Figure 3-9.
Installing System Components
65
Figure 3-9. Removing and Installing a Cooling Fan
2
3
1
1
fan bracket
3
fan
Replacing a Cooling Fan
1
Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated.
Then lower the fan handle until it snaps into place. See Figure 3-9.
2
Close the system. See "Closing the System" on page 55.
Cooling Shroud
The cooling shroud produces and directs airflow over the system memory modules.
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the
DIMMs to cool before handling them.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
66
Installing System Components
Removing the Cooling Shroud
1
The cooling shroud is secured with a latch at the end of the shroud. Release the latch by pulling it
towards the outside wall of the chassis. See Figure 3-10.
2
Rotate the shroud upward and toward the front of the system on its hinges, and then lift the shroud
out of the system.
Figure 3-10. Removing and Installing the Cooling Shroud
2
3
1
4
5
1
4
shroud pivots (2)
shroud hinges (2)
2
5
cooling shroud
fan bracket
3
release latch
Installing the Cooling Shroud
1
2
Align the hinges on the shroud pivots located on either end of the fan bracket. See Figure 3-10.
Slowly lower the shroud straight down into the system until the fan connector engages and the latches
snap into place.
Installing System Components
67
Fan Brackets
Removing the Fan Bracket
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
Open the system. See "Opening the System" on page 54.
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67.
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on
page 74
5
6
Remove the fans from the fan bracket. See "Removing a System Fan" on page 65.
Remove the fan bracket from the system:
a
Press down on the release latch on the left side of the fan bracket. See Figure 3-11.
If the bracket does not disengage completely, push down slightly on the bracket when releasing the
latch.
b
c
Rotate the left side of the bracket upward, releasing the plastic clip from its slot in the power
supply cage.
Draw the bracket out of the system.
68
Installing System Components
Figure 3-11. Removing and Installing the Fan Bracket
3
2
4
1
5
1
4
release latch
2
5
fan bracket
tabs (2)
3
plastic clip
fan bracket slot in power
supply cage
1
2
Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray.
plastic clip fully engage.
3
Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on
page 70.
4
5
6
Replace the fans in the fan bracket. See "Replacing a Cooling Fan" on page 66.
Close the system. See "Closing the System" on page 55.
Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
SAS Controller Daughter Card
Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS
controller daughter card provides the SAS storage subsystem for your system’s internal hard drives. The
optional SAS RAID controller daughter card allows you to set up any internal hard drives in a RAID
Installing System Components
69
configuration. Although the cabling for the two types of daughter cards is different (the SAS controller
daughter card has only one connector, while the SAS RAID controller daughter card has two), both cards
install into the sideplane as described below. The SAS RAID controller daughter card is shown in
Figure 3-12.
Installing a SAS Controller Daughter Card
NOTE: If you are installing a replacement RAID card, do not remove the plastic cover protecting the card until after
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
Open the system. See "Opening the System" on page 54.
Disconnect the control panel cable from the sideplane board. See "Removing the Control Panel
Assembly" on page 105.
4
5
Hold the SAS daughter card by its edges with the card connector facing the sideplane board.
Aligning the chassis slots on the SAS daughter card tray with the corresponding hooks on the chassis,
insert the card connector into the SAS daughter card connector on the sideplane board. See
Figure 3-12.
Ensure that the card is aligned with the mid-section standoff on the SAS controller daughter card and
fully seat the card in the sideplane board.
70
Installing System Components
Figure 3-12. Installing a SAS Controller Daughter Card
3
2
4
1
5
7
6
1
4
SAS controller daughter card
2
5
SAS controller daughter card
slot
3
6
release tab
SAS controller daughter card
battery connector
SAS connectors 0 and 1 (for
RAID card only) out to
chassis slots (2)
(for RAID card only) connector
7
SAS controller daughter card
tray
6
Attach any cables from the SAS controller daughter card to the backplane, referring to Figure 3-13,
Figure 3-14, Figure 3-15, or Figure 3-16 for the cabling guidelines for your system’s card and backplane
configuration.
Installing System Components
71
SAS and SAS RAID Controller Daughter Card Cabling Guidelines
Figure 3-13. SAS Controller Daughter Card Cabling With all Backplanes
2
1
3
4
1
4
SAS controller daughter card
backplane
2
SAS controller 0
3
SAS backplane A
Figure 3-14. SAS RAID Controller Daughter Card Cabling With 3.5-inch x6 Backplane
3
2
1
4
5
6
1
4
SAS controller 0
SAS backplane A
2
5
SAS RAID controller daughter
card
3
6
SAS controller 1
SAS backplane B
3.5-inch x6 backplane
72
Installing System Components
Figure 3-15. SAS RAID Controller Daughter Card Cabling With 3.5-inch x4 Backplane
2
3
1
4
5
1
4
SAS controller 0
SAS backplane A
2
5
SAS RAID controller daughter
card
3
SAS controller 1
3.5-inch x4 backplane
Figure 3-16. SAS RAID Controller Daughter Card Cabling With 2.5-inch x8 Backplane
3
4
2
1
5
6
1
4
SAS controller 0
SAS controller 1
2
5
SAS RAID controller daughter
card
3
6
SAS backplane A
SAS backplane B
2.5-inch x8 backplane
Installing System Components
73
Removing a SAS Controller Daughter Card
1
2
3
4
Disconnect the control panel cable. See "Removing the Control Panel Assembly" on page 105
Disconnect any SAS cables from the card.
Gently press down on the release tab while sliding the SAS controller daughter card in its tray away
from the sideplane connector, freeing the chassis slots on the tray from the chassis hooks, and lifting
the card from the system. See Figure 3-12.
RAID Battery
Installing a RAID Battery
1
2
3
Insert the RAID battery into the battery carrier. See Figure 3-17.
Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays.
Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery
cable to the storage daughter card, ensuring that the battery carrier is aligned and fully seated in the
slots.
74
Installing System Components
Figure 3-17. Installing a RAID Battery
3
4
2
1
1
4
chassis battery carrier slot (2)
2
battery cable
3
battery carrier
SAS RAID controller daughter
card battery
Removing a RAID Battery
1
2
3
Disconnect the cable between the RAID battery and the SAS RAID controller daughter card. See
Figure 3-17.
Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier
slots.
Gently pulling back the two guides holding the RAID battery into the battery carrier, draw out the
RAID battery from the battery carrier.
Installing System Components
75
Configuring the Boot Device
NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See
If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot)
controller. The device that the system boots from is determined by the boot order specified in the System
Setup program
.
The System Setup program provides options that the system uses to scan for installed boot devices. See
"Using the System Setup Program" on page 37 for information about the System Setup program.
Expansion Cards
The system is available with either a PCI-X or a PCI Express (PCIe) left riser board option. The PCI-X left
riser board provides two PCI-X 64-bit/133-MHz expansion slots, while the PCIe left riser board provides one
PCIe x8-lane expansion slot and one PCIe x4-lane expansion slot. The half-height center riser board
provided with both PCI-X and PCIe left riser board options features one PCIe x8-lane expansion slot. The
three expansion card slots are on separate buses.
Expansion Card Installation Guidelines
To identify expansion slots, see "Expansion-Card Riser-Board Components and PCI Buses" on page 142.
NOTE: The expansion-card slots are not hot-pluggable.
NOTE: Although the PCIe x4-lane expansion slot on the PCIe left riser option is physically a PCIe x8 connector, it
functions only as a PCIe x4-lane slot.
NOTE: Slot 1 on the central riser supports half-length expansion cards only. Slots 2 and 3 on the left riser support
full-length expansion cards.
NOTE: Your system supports up to two RAID expansion cards to manage external storage.
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: The procedure for installing expansion cards into the left and central risers is the same except that there is
no card guide for cards installing into the central riser, and only half-height cards are supported on the central
riser. Full-length expansion card installation is illustrated in Figure 3-18.
1
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2
3
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
Open the system. See "Opening the System" on page 54.
76
Installing System Components
4
5
Open the expansion-card guide latch and remove the filler bracket. See Figure 3-18.
Install the expansion card:
a
b
If the expansion card is full length, align its front edge with the front card guide. See Figure 3-18.
Position the expansion card so that the card-edge connector aligns with the expansion-card
connector on the expansion-card riser board.
c
d
Insert the card-edge connector firmly into the PCI card connector until the card is fully seated.
When the card is seated in the connector, close the expansion-card latch. See Figure 3-18.
Figure 3-18. Installing an Expansion Card
3
4
2
1
5
1
4
front card guide
expansion card
5
expansion-card guide latch
3
card-edge connector
6
7
Connect any expansion-card cables for the new card.
See the documentation that came with the card for information about its cable connections.
Close the system. See "Closing the System" on page 55.
Installing System Components
77
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
Open the system. See "Opening the System" on page 54.
Disconnect all expansion-card cables.
Release the expansion card:
a
b
Open the expansion-card latch. See Figure 3-18.
Grasp the expansion card by its top corners, and carefully remove it from the expansion-card
connector.
5
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
6
7
Reconnect all expansion-card cables.
Close the system. See "Closing the System" on page 55.
Expansion-Card Cage
Removing the Expansion-Card Cage
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card
cage from the system.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
Open the system. See "Opening the System" on page 54.
Disconnect all expansion-card cables.
Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on
page 78.
5
Press the two blue release latches on the expansion-card cage. See Figure 3-19.
78
Installing System Components
Figure 3-19. Installing and Removing the Expansion-Card Cage
1
2
3
1
expansion-card cage
2
chassis pins (2)
3
release latches (2)
6
Lift the cage straight up to clear the chassis. See Figure 3-19.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Align the guides on each end of the expansion-card cage with the pins on the system board, and lower
the cage. See Figure 3-19.
2
3
4
Install any expansion cards.
Reconnect all expansion-card cables.
Close the system. See "Closing the System" on page 55.
Installing System Components
79
Installing a RAC Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
The optional Remote Access Controller (RAC) provides a set of advanced features for managing the
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
5
Open the system. See "Opening the System" on page 54.
Remove the plastic filler plug from the system back panel. See Figure 3-20.
Remove the central riser board. See "Removing the Central Riser Board" on page 100.
Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening, and
then straighten the card.
Figure 3-20. Installing a RAC Card
2
3
4
5
1
6
1
4
RAC-card connectors (2)
RAC card
2
5
RAC-card cables (2)
filler plug
3
6
retention standoff hole
support standoffs holes(2)
80
Installing System Components
6
7
Align the front edge of the RAC card with the two front plastic retention standoffs adjacent to the
RAC system board connector, and press down the side of the card until it is fully seated. See
Figure 3-20.
When the front of the card is fully seated, the plastic standoff snaps over the edge of the card.
Connect the two short ribbon cables to the RAC card and the system board. See Figure 6-2 for the
connector locations
NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system
board components.
a
b
Connect one cable to connector 1 on the RAC card and to RAC_CONN1 on the system board.
Connect the second cable to connector 2 on the RAC card and to RAC_CONN2 on the system
board. Reinstall the central riser board. See "Installing the Central Riser Board" on page 100.
NOTICE: When detaching the RAC cables from the system board, squeeze the metal ends of the cable connectors
and gently work the connector out of the socket. Do not pull on the cable to unseat the connector. Doing so can
damage the cable.
8
9
Close the system. See "Closing the System" on page 55.
Reconnect the system and peripherals to their power sources, and turn them on.
See the RAC card documentation for information on configuring and using the RAC card.
Optical Drive
An optional slimline optical drive is mounted on a tray that slides in the front panel and connects to the
controllers on the system board through the SAS backplane board.
Removing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from its electrical
outlet.
2
3
4
5
Remove the bezel. See "Removing the Front Bezel" on page 53.
Open the system. See "Opening the System" on page 54
Disconnect the optical drive cable from the back of the drive.
To remove the optical drive, press down and forward on the blue tray release tab and slide the drive tray
out of the system. See Figure 3-21.
Installing System Components
81
Figure 3-21. Removing and Installing the Optical Drive Tray
1
2
3
4
1
4
optical-drive cable
optical drive
2
optical-drive release tab
3
optical -drive tray
Installing the Optical Drive
1
Align the optical drive tray with its opening in the front panel.
The optical drive opening is above the hard-drive slots on the far right, or the flex bay, depending on
your system’s drive configuration (the hard-drives slots are identified by labels on the front panel of the
system).
2
3
4
5
6
Slide in the drive tray until the tray snaps into place. See Figure 3-21.
Connect the optical drive cable to the connector on the back of the drive.
Close the system. See "Closing the System" on page 55.
Replace the bezel. See "Replacing the Front Bezel" on page 54.
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
82
Installing System Components
Diskette Drive
Removing the Diskette Drive From the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
2
3
4
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
Open the system. See "Opening the System" on page 54.
If your system configuration includes a tape backup device installed in the optional media bay, remove
the tape backup device’s strain relief bracket. See "Removing and Replacing the Tape Drive Cable
Retention Bracket" on page 88.
5
6
Disconnect the cable from the back of the diskette drive.
Release the diskette drive carrier from its slot in the media bay:
a
b
Gently squeeze down on the plastic tabs on the side of the carrier while pushing toward the front
of the system until you feel the carrier sliding freely forward.
Slide the carrier forward and out of the chassis. See Figure 3-23.
Installing System Components
83
Figure 3-22. Installing and Removing the Diskette Drive From the System
2
1
3
1
diskette drive carrier
2
release tabs (2)
3
media bay
Installing the Diskette Drive Into the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
Open the system. See "Opening the System" on page 54.
Install the diskette drive carrier into the system:
a
b
Align the slots on the bottom of the diskette drive carrier with the drive bay rails in the media bay.
Push the carrier toward the system front plate until the plastic latch on the carrier locks into
position.
5
6
Attach one end of the ribbon cable to the floppy connector (FLOPPY) on the system board and the
other end to the connector on the rear of the diskette drive. See Figure 6-2 for the location of the
floppy cable connector on the system board.
Close the system. See "Closing the System" on page 55.
84
Installing System Components
7
8
Replace the front bezel if removed in step 2. See "Replacing the Front Bezel" on page 54.
Reconnect the system and peripherals to their electrical outlets.
Removing the Diskette Drive From the Drive Carrier
1
Remove the diskette drive from the system. See "Removing the Diskette Drive From the System" on
page 83.
2
Gently draw one side of the carrier away from the diskette drive until the drive pops from the tray. See
Figure 3-23.
Figure 3-23. Installing and Removing the Diskette Drive Into and From the Drive Carrier
2
3
1
4
1
4
diskette drive tray
2
shim
3
diskette drive
diskette drive release tabs (2)
Installing the Diskette Drive Into the Drive Carrier
1
2
3
Align the back of the diskette drive with the back of the carrier.
Add the shim to the drive.
Gently push the drive into the carrier until it pops in securely. See Figure 3-23.
Installing System Components
85
SCSI Tape Drive
This section describes how to configure and install an internal SCSI tape drive.
NOTE: Installing a SCSI tape drive requires an optional SCSI controller card.
Removing and Installing an Internal SCSI Tape Drive
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information
Guide.
1
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
Remove the tape drive carrier from the media bay by squeezing the release tabs on either side of the
carrier down and forward, sliding the carrier gently from the bay. See Figure 3-24.
Figure 3-24. Removing and Installing the Tape Drive Carrier
1
4
3
2
1
4
tape drive blank
media bay
2
tape drive rails
3
release tab (2)
3
Remove the four screws affixing the tape drive blank to the rails, and set the rails aside for installation
onto the drive. See Figure 3-25.
86
Installing System Components
4
Prepare the tape drive for installation.
Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive
(and controller card, if applicable), and compare the jumper and switch settings with those in the drive
documentation.
5
6
Aligning the four holes on the tape drive with the four screw holes on the tape drive rails, affix the rails
to the drive.
Insert the tape drive along the rails in the media bay. See Figure 3-25.
Figure 3-25. Removing and Installing an Internal SCSI Tape Drive
3
1
2
4
1
4
screws (4)
2
tape drive rails (2)
3
rail release tabs (2)
7
Route the tape drive's SCSI interface cable through the tape drive cable retention bracket and connect
it to the connector on the SCSI controller card. See "Removing and Replacing the Tape Drive Cable
Retention Bracket" on page 88.
8
9
Connect the tape drive power cable to the tape drive power connector on the backplane. See Figure 6-4
or Figure 6-5 for the connector location.
Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
10 Perform a tape backup and verification test with the drive as instructed in the software documentation
that came with the drive.
Installing System Components
87
Removing and Replacing the Tape Drive Cable Retention Bracket
The optional tape drive available with the 3.5" x4 and 2.5" x8 backplane configurations connects to the
system board through an expansion card plugged into one of the PCI expansion card slots. The tape drive
cable is routed along the right side of the chassis and behind the tape drive cable retention bracket.
To remove the tape drive cable retention bracket, gently draw the blue release latch toward the center of
the system while sliding the cable retention bracket toward the front of the system and disengaging the
bracket from the chassis wall. See Figure 3-26.
To replace the bracket, align the bracket clips with their slots on the chassis wall, then slide the bracket
toward the back of the system until all the clips and the blue release latch are fully engaged.
Figure 3-26. Installing and Removing the Tape Drive Cable Retention Bracket
3
2
4
1
5
1
4
tape drive cable
bracket clips (6)
2
5
SCSI controller card
3
release latch
tape drive cable retention
bracket
88
Installing System Components
System Memory
You can upgrade your system memory to a maximum of 32 GB by installing 533MHz or 667MHz fully
buffered (FB) DDR II memory modules in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB. The eight
memory sockets are located on the system board under the cooling shroud adjacent to the power supply
bays. See Figure 6-2. You can purchase memory upgrade kits from Dell.
NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them
separate from any new memory modules that you may have, even if you purchased the new memory modules from
Dell. Use only 533 MHz or 667 MHz DDR II FB-DIMMs.
The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two
channels:
•
•
Channel 0 and channel 1 are in branch 0.
Channel 2 and channel 3 are in branch 1.
Each channel consists of two DIMM sockets:
•
•
•
•
Channel 0 contains DIMM_1, DIMM_5.
Channel 1 contains DIMM _2, DIMM_6.
Channel 2 contains DIMM_3, DIMM_7.
Channel 3 contains DIMM _4, DIMM _8.
The first DIMM socket of each channel has white release tabs.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following guidelines when configuring your
system memory.
•
Use only qualified Fully-Buffered DIMMs (FBDs). FBDs can be either single-ranked or dual-ranked
.
FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked.
•
•
•
A minimum of two identical FBDs must installed.
DIMM sockets must be populated by lowest number first.
FBDs must be installed in pairs of matched memory size, speed, and technology, and the total
number of FBDs in the configuration must total two, four, or eight. For best system performance, all
four, or eight FBDs should be identical memory size, speed, and technology.
•
•
Memory sparing and memory mirroring require
memory size, speed, and technology.
eight FBDs, and all FBDs must be of identical
Memory sparing and memory mirroring cannot be implemented at the same time.
Installing System Components
89
Non-Optimal Memory Configurations
System performance can be affected if your memory configuration does not conform to the preceding
installation guidelines. Your system may issue an error message during startup stating that your memory
configuration is non-optimal.
Memory Sparing Support
The system supports memory sparing if eight identical memory modules are installed in the system. The
memory sparing feature must be enabled in the System Setup program and can be used only if memory
mirroring is not enabled.
Memory sparing allocates four ranks of DIMM memory to the spare bank. These four ranks consist of the
first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the
four DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the four-DIMM capacity
is allocated to sparing. Table 3-2 shows how memory sparing splits the available and spared memory in
each of the single- and dual-ranked memory module combinations.
Table 3-2. Memory Sparing Configurations
DIMMs Size/Type
256-MB single-rank
Total Memory
2 GB
Available
1 GB
Spare
1 GB
2 GB
4 GB
8 GB
4 GB
8 GB
8
512-MB single-rank
1-GB single-rank
2-GB single-rank
2-GB dual-rank
4-GB dual-rank
4 GB
2 GB
8 GB
4 GB
16 GB
16 GB
32 GB
8 GB
12 GB
24 GB
Memory Mirroring Support
The system supports memory mirroring if eight identical memory modules are installed in the system.
Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not
enabled. In a mirrored configuration, the total available system memory is one-half of the total installed
memory.
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
Open the system. See "Opening the System" on page 54.
Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 67.
90
Installing System Components
NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the
system can develop quickly resulting in a shutdown of the system and the loss of data.
4
5
Locate the memory module sockets on the system board. See Figure 6-2.
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time
for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM
components.
Press the ejectors on the memory module socket down and out, as shown in Figure 3-27, to allow the
memory module to be inserted into the socket.
Figure 3-27. Installing and Removing a Memory Module
1
2
3
4
1
4
memory module
alignment key
2
memory module socket
ejectors (2)
3
socket
6
7
Align the memory module's edge connector with the alignment key on the memory module socket, and
insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the
Press down on the memory module with your thumbs while pulling up on the ejectors with your index
fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
8
Repeat step 3 through step 7 of this procedure to install the remaining memory modules.
Installing System Components
91
9
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
11 (Optional) Enter the System Setup program, and check the System Memory setting on the main
The system should have already changed the value to reflect the newly installed memory.
12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 2 through step 11 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 132.
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
Open the system. See "Opening the System" on page 54.
Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 67.
NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the
system can develop quickly resulting in a shutdown of the system and the loss of data.
4
Locate the memory module sockets on the system board. See Figure 6-2.
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the
DIMMs to cool before handling them. Handle the DIMMs by the card edges, and avoid touching the DIMM
components.
5
6
Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-27.
Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 67.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
7
Close the system. See "Closing the System" on page 55.
92
Installing System Components
Activating the Integrated NIC TOE
To add TCP/IP Offload Engine (TOE) functionality to the system’s integrated NIC, install the TOE
NIC hardware key in the TOE_KEY socket on the system board (see Figure 6-2.)
Processors
You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each
processor and its associated internal cache memory are contained in a land grid array (LGA) package that is
installed in a ZIF socket on the system board.
Removing a Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3
4
5
Open the system. See "Opening the System" on page 54.
Remove the fans. See "Removing a System Fan" on page 65
Remove the fan bracket. See "Removing the Fan Bracket" on page 68.
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink
and be removed from the socket. It is recommended that you remove the heat sink while the processor is still
warm.
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is
necessary to maintain proper thermal conditions.
6
Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift
the lever 90 degrees. See Figure 3-28.
Installing System Components
93
Figure 3-28. Installing and Removing the Heat Sink
1
2
3
1
heat sink
2
heat-sink retention levers (2)
3
retention lever latch
7
8
9
Wait 30 seconds for the heat sink to loosen from the processor.
Open the other heat sink retention lever.
If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then
counterclockwise direction until it releases from the processor. Do not pry the heat sink from the
processor.
10 Lift the heat sink off of the processor and set the heat sink aside.
11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See
Figure 3-29.
12 Rotate the processor shield upward and out of the way.
94
Installing System Components
Figure 3-29. Installing and Removing a Processor
2
3
1
6
4
5
1
4
notch in processor (2)
processor shield
2
5
processor
ZIF socket
3
6
socket-release lever
socket key (2)
13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new
processor.
NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins
can permanently damage the system board.
Installing a Processor
1
2
3
Unpack the new processor.
Align the rocessor with the socket keys on the ZIF socket. See Figure 3-29.
nstall the processor in the socket.
p
I
NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when
you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket.
a
position.
b
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into
the socket.
c
d
Close the processor shield. See Figure 3-29.
W
hen the processor is fully seated in the socket, rotate the socket release lever back down until
it snaps into place, securing the processor. See Figure 3-29.
Installing System Components
95
4
Install the heat sink.
NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 10.
a
If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the
protective sheet from the thermal grease layer on top of the heat sink.
If you did not receive a replacement heat sink with your processor kit, do the following:
•
•
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you
removed in step 10.
the top of the processor.
b
c
d
Place the heat sink on the processor. See Figure 3-28.
Close one of the two heat sink retention levers until it locks. See Figure 3-28
.
Repeat for the other heat sink retention lever.
5
6
Reinstall the fan bracket. See "Replacing the Fan Bracket" on page 69.
Close the system. See "Closing the System" on page 55.
configuration information in the System Setup program.
7
8
Press <F2> to enter the System Setup program, and check that the processor information matches the
new system configuration. See "Entering the System Setup Program" on page 37.
Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" on page 132 for information about running the diagnostics.
System Battery
The system battery is a 3.0-volt (V), coin-cell battery.
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions. See your System Information Guide for additional information.
1
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
Open the system. See "Opening the System" on page 54
96
Installing System Components
3
Locate the battery socket. See "System Board Connectors" on page 137.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
4
Remove the system battery.
a
b
Support the battery connector by pressing down firmly on the positive side of the connector.
While supporting the battery connector, press the battery toward the positive side of the
connector and pry it up out of the securing tabs at the negative side of the connector.
Figure 3-30. Replacing the System Battery
1
2
3
1
positive side of battery
connector
2
system battery
3
negative side of battery
connector
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
5
Install the new system battery.
a
b
Support the battery connector by pressing down firmly on the positive side of the connector.
Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of
the connector.
c
Press the battery straight down into the connector until it snaps into place.
6
7
Close the system. See "Closing the System" on page 55.
Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Installing System Components
97
8
9
Enter the System Setup program to confirm that the battery is operating properly. See "Entering the
System Setup Program" on page 37.
Enter the correct time and date in the System Setup program's Time and Date fields.
11 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for
at least an hour.
12 After an hour, reconnect the system to its electrical outlet and turn it on.
13 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on
page 147 for instructions on obtaining technical assistance.
Expansion-Card Riser Boards
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 54.
Remove any expansion cards from the left riser expansion-card slots. See "Removing an Expansion
Card" on page 78.
4
5
Remove the expansion-card cage. See "Removing the Expansion-Card Cage" on page 78.
Remove the expansion-card riser board:
a
b
c
Pull the expansion-card riser release pin. See Figure 3-31.
While pulling the release pin, slide the riser board away from the expansion card openings.
Lift the riser board from the six securing tabs.
98
Installing System Components
Figure 3-31. Replacing the Left Riser Board
3
4
5
2
1
1
4
riser release pin
2
5
expansion-card rails
riser securing slots (6)
3
expansion-card cage
riser securing tabs (6)
Installing the Left Riser Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
Place the riser board in the expansion-card cage so that the six securing tabs are fully inserted in the six
securing slots on the riser board. See Figure 3-31.
Slide the riser board toward the expansion card openings until you feel the riser-board release pin snap
into place.
3
4
5
Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 79.
Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card" on page 76.
Close the system. See "Closing the System" on page 55.
Installing System Components
99
Removing the Central Riser Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
Press the blue release tab in the center of the central riser to release the board from the system board
socket while easing both ends of the riser upward.
Lift the central riser board from the two guide pins on either end, and draw the riser away from the
system board.
Figure 3-32. Replacing the Central Riser Board
2
3
1
4
5
1
4
card guide (2)
guide pins (2)
2
5
release tab
3
central riser board
system board socket
Installing the Central Riser Board
1
Fitting the two guides over the guide pins on the system board, gently lower the central riser board
until the board connector is firmly seated into the system board socket. See Figure 3-32.
100
Installing System Components
Sideplane Board
Removing the Sideplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on
page 74.
4
5
Remove any cables from the sideplane board.
Pressing inward on the sideplane release tabs, lift the sideplane up and away from the system. See
Figure 3-33
Installing System Components
101
Figure 3-33. Sideplane Removal and Installation
2
3
4
1
5
1
4
sideplane board
2
5
sideplane release tabs (2)
pins (2)
3
guides (2)
backplane connector
Installing the Sideplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
Align the two guides on the sideplane board with the two pins on the SAS backplane board, and gently
connector. See Figure 3-33.
3
4
Reattach any cables to the sideplane board.
If applicable, replace the storage controller daughter card. See "Installing a SAS Controller Daughter
Card" on page 70.
5
Close the system. See "Closing the System" on page 55.
102
Installing System Components
SAS Backplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
3
Open the system. See "Opening the System" on page 54.
If applicable, disconnect the optical drive from the SAS backplane board. See "Removing the Optical
Drive" on page 81.
4
5
6
If applicable, disconnect the diskette drive. See "Removing the Diskette Drive From the System" on
page 83.
If applicable, disconnect the tape drive. See "Removing and Installing an Internal SCSI Tape Drive" on
Remove the hard drives. See "Removing a Hot-Plug Hard Drive" on page 57.
NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which
7
Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See "SAS and
Panel Assembly" on page 105.
8
9
If applicable, remove the storage controller daughter card. See "Removing a SAS Controller Daughter
Card" on page 74.
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67.
10 Remove the fans. See "Removing a System Fan" on page 65
11 Remove the fan bracket. See "Removing the Fan Bracket" on page 68.
12 Remove the SAS backplane board:
a
b
c
Pull the SAS-backplane board release pin. See Figure 3-34.
While pulling the release pin, tilt the backplane board toward the back of the system.
Lift the backplane board from its securing tabs and remove the backplane board from the chassis.
Installing System Components
103
Figure 3-34. SAS Backplane Board Removal
3
4
2
5
1
1
4
drive carrier
2
5
SAS-backplane board release
pin
3
SAS backplane board
securing slots (10)
securing tabs (10)
Installing the SAS Backplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Place the SAS backplane board so that the securing tabs on the drive cage are fully inserted into the
2
3
Pull the SAS-backplane board release pin. See Figure 3-34.
While pulling the release pin, tilt the SAS-backplane board toward the front of the system until it
stops, then release the release pin and ensure that it snaps into place.
4
5
6
Replace the fan bracket. See "Replacing the Fan Bracket" on page 69.
Replace the fans. See "Replacing a Cooling Fan" on page 66.
Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67.
104
Installing System Components
7
8
9
Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on
page 70.
Reattach the SAS controller daughter card cables and the control panel cable. See "SAS and SAS RAID
Controller Daughter Card Cabling Guidelines" on page 72.
Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 57.
10 If applicable, reconnect the internal tape drive. See "Removing and Installing an Internal SCSI Tape
Drive" on page 86.
11 If applicable, reconnect the diskette drive. See "Installing the Diskette Drive Into the System" on
page 84.
12 If applicable, reconnect the optical drive. See "Installing the Optical Drive" on page 82.
13 Close the system. See "Closing the System" on page 55.
Control Panel Assembly (Service-only Procedure)
NOTE: The control panel assembly consists of two separate modules—the display module and the control panel
circuit board. Use the following instructions to remove and install either module.
Removing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
If applicable, remove the bezel. See "Removing the Front Bezel" on page 53.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3
4
Open the system. See "Opening the System" on page 54.
Disconnect the control panel cable at back of the control panel board. See Figure 3-35.
a
b
Squeeze the metal tabs on the ends of the cable connector.
Gently work the connector out of the socket.
5
6
Disconnect the display module cable from the control panel board. See Figure 3-35.
Remove the three screws that secure the control panel board to the system chassis and remove the
board. See Figure 3-35.
7
Remove the display module:
a
Insert the end of paper clip into the hole on the right side of the display module and gently pry off
the label.
Installing System Components
105
b
c
Using a T10 Torx driver, remove the two screws that secure the display module to the system
chassis.
Remove the display module from the chassis cutout.
Figure 3-35. Control Panel Removal
5
4
3
6
2
1
7
1
display module label
display module cable
2
5
display module securing
screws (2)
3
6
display module
control panel circuit board
4
7
control panel cable
control-panel circuit board
securing screws (3)
Installing the Control Panel Assembly
1
2
3
Insert the display module into the chassis cutout and secure with the two Torx screws.
Affix the display module label to the display module.
Install the control panel board in the system chassis and secure with the three Phillips screws. See
Figure 3-35.
106
Installing System Components
4
5
6
7
8
Connect the display module cable to the control panel board. See Figure 3-35.
Connect the control panel cable to the control panel board. See Figure 3-35.
Close the system. See "Closing the System" on page 55.
Reconnect the system to the power source and turn on the system and attached peripherals.
If applicable, install the bezel.
System Board (Service-only Procedure)
Removing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
3
4
5
6
7
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See"Opening the System" on page 54
If applicable, remove any expansion cards. See "Installing an Expansion Card" on page 77
Remove the expansion-card cage. See "Removing the Expansion-Card Cage" on page 78
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67.
Remove the fans. See "Removing a System Fan" on page 65.
Remove the fan bracket. See "Removing the Fan Bracket" on page 68
If applicable, remove the RAC card. See "Installing a RAC Card" on page 80
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time
for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM
components.
9
installation.
10 Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 93.
11 Remove the TOE key, if present. See Figure 6-2 for the location of the TOE key.
12 Remove the sideplane. See "Removing the Sideplane Board" on page 101.
13 Remove the SAS backplane. See "Removing the SAS Backplane Board" on page 103.
14 Remove the system board:
a
b
c
Pull the system-board tray riser release pin. See Figure 3-36.
While pulling the release pin, slide the system-board tray toward the front of the chassis.
Lift up the system-board tray and remove it from the chassis.
Installing System Components
107
Figure 3-36. System Board Removal
2
3
1
4
1
4
system-board tray
2
system-board tray riser
release pin
3
system board
system-board securing tabs
Installing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
2
Lower the system-board tray until the tray sits flat on the bottom of the chassis.
Ensure that all 17 system-board securing tabs are fully inserted into the 17 system-board securing slots.
See Figure 3-36.
3
4
Slide the system-board tray toward the back of the chassis until it locks into position.
Replace the SAS backplane. See "Installing the SAS Backplane Board" on page 104.
108
Installing System Components
5
6
7
8
9
Replace the sideplane. See "Installing the Sideplane Board" on page 102
Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location.
Replace the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 95.
Replace the memory modules. See "Installing Memory Modules" on page 90.
If applicable, replace the RAC card. See "Installing a RAC Card" on page 80.
10 Replace the fan bracket. See "Replacing the Fan Bracket" on page 69.
11 Replace the fans. See "Replacing a Cooling Fan" on page 66.
12 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67.
13 Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 79.
14 If applicable, replace any expansion cards. See "Installing an Expansion Card" on page 76.
15 Close the system. See "Closing the System" on page 55.
Installing System Components
109
110
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside
the system. While working inside the system, do not attempt to service the system except as
explained in this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 1-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
A status or error message displayed on the front-panel See "LCD Status Messages" on page 19.
LCD.
Action
An error message displayed on the monitor.
Alert messages from the systems management
software.
The monitor's power indicator.
The keyboard indicators.
See "Troubleshooting the Video Subsystem" on page 113.
See "Troubleshooting the Keyboard" on page 113.
See "Troubleshooting a USB Device" on page 115.
See "Troubleshooting a USB Device" on page 115.
See "Troubleshooting a Diskette Drive" on page 121.
See "Troubleshooting an Optical Drive" on page 123.
See "Troubleshooting a Hard Drive" on page 124.
See "Getting Help" on page 147.
The USB diskette drive activity indicator.
The USB CD drive activity indicator.
The diskette drive activity indicator.
The CD drive activity indicator.
The hard-drive activity indicator.
An unfamiliar constant scraping or grinding sound
when you access a drive.
Troubleshooting Your System
111
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections" on page 112.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2. IRQ Assignment Defaults
IRQ Line
IRQ0
Assignment
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Serial port 2 (COM2 and COM4)
IRQ4
Serial port 1 (COM1 and COM3)
IRQ5
Remote access controller
IRQ6
Diskette drive controller
IRQ7
Reserved
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
Available
Available
PS/2 mouse port unless the mouse is disabled through the System Setup program
Math coprocessor
IDE CD drive controller
Available
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See "Front-Panel Features and
Indicators" on page 13 and "Back-Panel Features and Indicators" on page 17 for the front- and back-panel
connectors on your system.
112
Troubleshooting Your System
Troubleshooting the Video Subsystem
Problem
•
•
Monitor is not working properly.
Video memory is faulty.
Action
1
2
Check the system and power connections to the monitor.
Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card, not to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3
Determine whether the system has monitors attached to both the front and rear video connectors.
monitor is connected to the front panel, the back-panel video, and PS/2 keyboard and mouse
connectors are disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,
continue to the next step.
4
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting the Keyboard
Problem
•
•
System message indicates a problem with the keyboard
Keyboard is not functioning properly
Action
1
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 37.
2
3
Examine the keyboard and its cable for signs of damage.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 147.
Troubleshooting Your System
113
4
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the problem is not resolved, see "Getting Help" on page 147
.
Troubleshooting the Mouse
Problem
•
•
System message indicates a problem with the mouse.
Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the test fails, continue to the next step.
2
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3
4
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 147.
Enter the System Setup program and ensure that the USB port is enabled. See "Using the System
Setup Program" on page 37.
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting Basic I/O Functions
Problem
•
•
Error message indicates a problem with a serial port.
Device connected to a serial port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM
ports are configured appropriately for any applications you are using. See "Using the System Setup
2
3
If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 115.
114
Troubleshooting Your System
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
Action
1
2
Turn off the system and any peripheral devices connected to the serial port.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3
4
Turn off the system and the serial device, and swap the device with a comparable device.
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 147.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting a USB Device
Problem
•
•
System message indicates a problem with a USB device.
Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 37.
2
3
4
Turn off the system and any USB devices.
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 147.
5
If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 147.
6
7
Turn off the system and the USB device, and swap the device with a comparable device.
Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 147.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting Your System
115
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Action
1
2
Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 132.
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19.
•
•
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
•
•
Change the autonegotiation setting, if possible.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3
4
5
6
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's
documentation.
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program" on page 37.
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed. See the network equipment documentation.
Ensure that all network cables are of the proper type and do not exceed the maximum length. See
Network Cable Requirements in your Getting Started Guide.
Troubleshooting a Wet System
Problem
•
•
Liquid spilled on the system.
Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
116
Troubleshooting Your System
3
4
5
6
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.
Let the system dry thoroughly for at least 24 hours.
Close the system. See "Opening and Closing the System" on page 54.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 147.
7
8
If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 76.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening and Closing the System" on page 54.
Ensure that the following components are properly installed:
•
•
•
•
•
•
Expansion cards and risers
Power supplies
Fans
Processors and heat sinks
Memory modules
Drive-carrier connections to the SAS backplane board, if applicable
3
4
5
Ensure that all cables are properly connected.
Close the system. See "Opening and Closing the System" on page 54.
Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on
page 132.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting Your System
117
Troubleshooting the System Battery
Problem
•
•
•
System message indicates a problem with the battery.
System Setup program loses system configuration information.
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
Action
1
Re-enter the time and date through the System Setup program. See "Using the System Setup Program"
on page 37.
2
3
4
Turn off the system and disconnect it from the electrical outlet for at least one hour.
Reconnect the system to the electrical outlet and turn on the system.
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System
Battery" on page 96.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 147.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather than
by a defective battery.
Troubleshooting Power Supplies
Problem
•
•
•
System-status indicators are amber.
Power-supply fault indicators are amber.
Front-panel status LCD indicates a problem with the power supplies.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for complete
information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
2
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.
Locate the faulty power supply.
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 18.
118
Troubleshooting Your System
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The
system is in the redundant mode when two power supplies are installed. Remove and install only one power supply
at a time in a system that is powered on. Operating the system for extended periods of time with only one power
supply installed, without a power supply blank installed, can cause the system to overheat.
Remove the faulty power supply. See "Removing a Power Supply" on page 63.
3
Ensure that the power supply is properly installed by removing and reinstalling it. See "Replacing a
Power Supply" on page 64.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly. The power indicator turns green to signify that the power supply is
functioning properly. See "Power Indicator Codes" on page 18.
4
5
Check the indicators to see if the problem is resolved. If not, remove the faulty power supply. See
"Removing a Power Supply" on page 63.
Install a new power supply. See "Replacing a Power Supply" on page 64.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
•
•
•
Ambient temperature is too high.
External airflow is obstructed.
Cables inside the system obstruct airflow.
An individual cooling fan has failed. See "Troubleshooting a Fan" on page 119.
Troubleshooting a Fan
Problem
•
•
•
System-status indicator is amber.
Systems management software issues a fan-related error message.
Front panel LCD indicates a problem with the fan.
Troubleshooting Your System
119
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening and Closing the System" on page 54.
CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace
one fan at a time.
3
4
Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification
number of each fan, see Figure 3-9.
Fans" on page 65.
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
5
If the problem is not resolved, install a new fan. See "System Fans" on page 65.
If the replacement fan is working properly, close the system. See "Opening and Closing the System" on
page 54.
If the replacement fan does not operate, see "Getting Help" on page 147.
Troubleshooting System Memory
Problem
•
•
•
Faulty memory module.
Faulty system board.
Front-panel status LCD indicates a problem with system memory.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error messages appears, go to step 11.
120
Troubleshooting Your System
3
Enter the System Setup program and check the system memory setting. See "Entering the System
Setup Program" on page 37.
If the amount of memory installed matches the system memory setting, go to step 11.
4
5
6
7
8
9
Remove the bezel. See "Front Bezel" on page 53.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 90.
Close the system. See "Opening and Closing the System" on page 54.
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
Program" on page 37.
If the amount of memory installed does not match the system memory setting, then perform the
following steps:
a
b
NOTE: Several configurations for memory modules exist; see "General Memory Module Installation
Guidelines" on page 89.
c
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory
Modules" on page 90.
d
e
f
Close the system. See "Opening and Closing the System" on page 54.
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
As the system boots, observe the monitor screen and the indicators on the keyboard.
11 Perform the following steps:
a
b
c
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Perform step c through step f in step 10 for each memory module installed.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting a Diskette Drive
Problem
•
Error message indicates a diskette drive problem.
Troubleshooting Your System
121
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using
the System Setup Program" on page 37.
2
3
4
5
6
Open or remove the bezel. See "Front Bezel" on page 53.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
Open the system. See "Opening and Closing the System" on page 54.
Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system
board.
7
8
9
Ensure that a power cable is properly connected to the drive.
Close the system. See "Opening and Closing the System" on page 54.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12 Open the system. See "Opening and Closing the System" on page 54.
13 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.
14 Close the system. See "Opening and Closing the System" on page 54.
15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an
expansion card may be faulty. Continue to the next step.
If the tests fail, see "Getting Help" on page 147.
17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18 Open the system. See "Opening and Closing the System" on page 54.
19 Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on
page 76.
20 Close the system. See "Opening and Closing the System" on page 54.
21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
122
Troubleshooting Your System
23 Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards
causes the tests to fail.
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting an Optical Drive
Problem
•
•
System cannot read data from a CD or DVD in an optical drive.
Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 37.
3
4
5
6
7
8
9
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
Ensure that a power cable is properly connected to the drive.
Close the system. See "Opening and Closing the System" on page 54.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting an External SCSI Tape Drive
Problem
•
•
•
•
Defective tape drive
Defective tape cartridge
Missing or corrupted tape-backup software or tape drive device driver
Defective SCSI controller
Troubleshooting Your System
123
Action
1
Remove the tape cartridge you were using when the problem occurred, and replace it with a tape
cartridge that you know works.
2
Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See
"Removing and Installing an Internal SCSI Tape Drive" on page 86.
3
4
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI
controller card.
5
Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is
See the documentation for the tape drive for instructions on selecting the SCSI ID number and
enabling or disabling termination.
6
Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on
page 131.
7
8
Open or remove the bezel. See "Front Bezel" on page 53.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
discharge.
9
Open the system. See "Opening and Closing the System" on page 54.
10 Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion
Card" on page 76.
11 Close the system. See "Opening and Closing the System" on page 54.
12 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting
instructions.
14 If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining
technical assistance.
Troubleshooting a Hard Drive
Problem
•
•
Device driver error.
One or more hard drives not recognized by the system.
124
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2
3
Remove the bezel. See "Removing the Front Bezel" on page 53.
If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single
hard drive, continue to the next step.
4
5
Turn off your system, reseat the hard drive, and restart the system.
If your system has a SAS RAID controller daughter card, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration
utility.
b
c
Ensure that the hard drive has been configured correctly for the RAID.
Exit the configuration utility and allow the system to boot to the operating system.
6
7
Ensure that the required device drivers for your controller daughter card are installed and are
NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.
If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay
location with another hard drive that is functioning properly.
If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard
Drive" on page 57.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent
problems. Replace the hard-drive carrier. See "Getting Help" on page 147.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS
backplane has a defective connector. See "Getting Help" on page 147.
8
Check the cable connections inside the system:
a
b
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
Open the system. See "Opening the System" on page 54.
Troubleshooting Your System
125
c
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are
correct. See "Installing a SAS Controller Daughter Card" on page 70.
d
e
f
Verify that the SAS cables are securely seated in their connectors.
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
Close the system. See "Closing the System" on page 55.
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your
operating system and the controller daughter card.
Problem
•
•
Error message indicates a problem with the SAS or SAS RAID controller daughter card.
SAS or SAS RAID controller daughter card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is
enabled. See "Using the System Setup Program" on page 37.
3
Restart the system and press the applicable key sequence to enter the configuration utility program:
•
•
<Ctrl><C> for a SAS controller
<Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
4
Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5
6
7
8
Remove the bezel. See "Removing the Front Bezel" on page 53.
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card"
on page 69.
126
Troubleshooting Your System
9
properly installed and connected:
•
•
Memory module
Battery
10 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card
are correct. See "Installing a SAS Controller Daughter Card" on page 70.
backplane board.
13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the
problem persists, proceed as follows:
•
•
If you have a SAS controller daughter card, see "Getting Help" on page 147.
If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery
"Installing a RAID Battery" on page 74. If replacing the battery does not solve the problem, see
"Getting Help" on page 147.
.
See
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
•
•
Error message indicates a problem with an expansion card.
Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
discharge.
1
2
3
4
5
Run the appropriate online diagnostic test. See "Using the System Setup Program" on page 37.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Ensure that each expansion card is firmly seated in its connector. See"Installing an Expansion Card" on
page 76.
6
Close the system. See "Opening and Closing the System" on page 54.
Troubleshooting Your System
127
7
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.
11 Close the system. See "Opening and Closing the System" on page 54.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 147.
14 For each expansion card you removed in step 10, perform the following steps:
a
b
c
d
e
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Reinstall one of the expansion cards.
Close the system. See "Opening and Closing the System" on page 54.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting the Microprocessors
Problem
•
•
•
Error message indicates a processor problem.
Front-panel status LCD indicates a problem with the processors or system board.
A heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
4
5
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
Ensure that each processor and heat sink are properly installed. See "Processors" on page 93.
Close the system. See "Opening and Closing the System" on page 54.
128
Troubleshooting Your System
6
7
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 54.
10 Remove processor 2, leaving only processor 1 installed. See "Processors" on page 93.
To locate the processors, see Figure 6-2.
If only one processor is installed, see "Getting Help" on page 147
.
11 Close the system. See "Opening and Closing the System" on page 54.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests complete successfully, go to step 19.
14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15 Open the system. See "Opening and Closing the System" on page 54.
16 Replace processor 1 with another processor of the same capacity. See "Processors" on page 93.
17 Close the system. See "Opening and Closing the System" on page 54.
18 Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1. See "Getting Help" on page 147
.
19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
20 Open the system. See "Opening and Closing the System" on page 54.
21 Reinstall the processors that you removed in step 10. See "Processors" on page 93.
22 Close the system. See "Opening and Closing the System" on page 54.
23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 147
.
Troubleshooting Your System
129
130
Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to
identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the
Diagnostics tab. For information about using diagnostics, see the online help. For additional
information, see the Server Administrator User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
•
•
•
•
•
Run tests individually or collectively.
Control the sequence of tests.
Repeat tests.
Display, print, or save test results.
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached.
•
•
•
View help messages that briefly describe each test and its parameters.
View status messages that inform you if tests are completed successfully.
View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
131
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
1
2
As the system boots, press <F10> during POST.
From the utility partition main menu, select Run System Diagnostics, or select Run Memory
Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing.
Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit
the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing
options.
Table 5-1. System Diagnostics Testing Options
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs device tests
that do not require user interaction. Use this option to quickly identify
the source of your problem.
Extended Test
Performs a more thorough check of the system. This test can take an
hour or longer.
Custom Test
Information
Tests a particular device.
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you
to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type
or by module, depending on the option you select. Click the (+) next to a device or module to view its
components. Click (+) on any component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
132
Running the System Diagnostics
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
•
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not
run when you select this option.
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.
Test Iterations — Selects the number of times the test is run.
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following
tabs are available:
•
•
•
•
•
Results — Displays the test that ran and the result.
Errors — Displays any errors that occurred during the test.
Help — Displays information about the currently selected device, component, or test.
Configuration — Displays basic configuration information about the currently selected device.
Parameters — If applicable, displays parameters that you can set for the test.
Running the System Diagnostics
133
134
Running the System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers and describes the connectors on
the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
NOTE: To access the jumpers, remove the cooling shroud by lifting the release latch and sliding the shroud
towards the front of the system. See Figure 3-10.
NOTE: Lift up the memory module airflow shroud for easy access to the jumpers.
Jumpers and Connectors
135
Figure 6-1. System Board Jumpers
Table 6-1. System Board Jumper Settings
Jumper
Setting
Description
(default)
(default)
1
2
PWRD_EN
The password feature is enabled.
The password feature is disabled.
The configuration settings are retained at system boot.
NVRAM_CLR
The configuration settings are cleared at the next system
boot. (If the configuration settings become corrupted to
the point where the system will not boot, install the
jumper and boot the system. Remove the jumper before
restoring the configuration information.)
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
136
Jumpers and Connectors
Table 6-2. System Board Connectors
Connector
RAC_CONN2
SATA_B
Description
1
2
3
4
5
6
7
8
9
Remote Access Control (RAC) card 2
SATA B connector
RAC_CONN1
DIMM 1
Remote Access Control (RAC) card 1
Memory module, slot 1
Memory module, slot 5
Memory module, slot 2
Memory module, slot 6
Memory module, slot 3
Memory module, slot 7
Memory module, slot 4
Memory module, slot 8
Microprocessor 1
DIMM 5
DIMM 2
DIMM 6
DIMM 3
DIMM 7
10 DIMM 4
11 DIMM 8
12 CPU1
13 FAN4_2U
14 FLOPPY
15 FAN3_2U
16 FAN2_2U
17 FAN1_2U
18 CPU2
System cooling fan
Floppy drive connector
System cooling fan
System cooling fan
System cooling fan
Microprocessor 2
19 SIDEPLANE
20 BACKPLANE
21 TOE_KEY
22 RISER1
Sideplane connector
Backplane power connector
TCP/IP Offload Engine Key
Left riser board connector
SATA A connector
23 SATA_A
24 BATTERY
25 RISER2
System battery
Central riser board connector
138
Jumpers and Connectors
SAS Backplane Board Connectors
Figure 6-3, Figure 6-4, and Figure 6-5 show the location of the connectors on the three SAS backplane board
options.
Figure 6-3. SAS Backplane Board Components: 3.5-inch x6 Option
1
2
3
4
5
6
front
9
8
7
10
back
1
4
7
drive 0 (SASDRV0)
2
5
8
primary SAS (SAS_A)
secondary SAS (SAS_B)
drive 3 (SASDRV3)
3
6
9
drive 2 (SASDRV2)
drive 4 (SASDRV4)
drive 1 (SASDRV1)
optical drive power (CD_PWR)
drive 5 (SASDRV5)
10 backplane power (BP_PWR)
Jumpers and Connectors
139
Figure 6-5. SAS Backplane Board Components: 2.5-inch x8 Option
3
2
1
4
5
front
7
8
6
9
10
11
12
back
1
4
7
drive 0 (SASDRV0)
drive 5 (SASDRV5)
drive 4 (SASDRV5)
2
5
8
drive 2 (SASDRV2)
drive 6 (SASDRV5)
drive 1 (SASDRV5)
3
6
9
drive 3 (SASDRV3)
drive 7 (SASDRV4)
optical drive power (CD_PWR)
10 secondary SAS (SAS_B)
11 primary SAS (SAS_A)
12 backplane power (BP_PWR)
Jumpers and Connectors
141
Sideplane Board Connectors
See Figure 6-6 for the location and description of connectors on the sideplane board.
Figure 6-6. Sideplane Board Connectors
1
2
3
4
5
6
1
4
CD IDE (IDE)
5
SAS controller daughter card
(PCIE_STORAGE)
3
6
chassis intrusion switch
system board connector
pin guides (2)
Expansion-Card Riser-Board Components and PCI Buses
Figure 6-7, Figure 6-8, and Figure 6-9 show the components on the optional PCI-X/PCIe expansion-card
riser boards, including the expansion-card slots and buses.
142
Jumpers and Connectors
Figure 6-7. Optional PCIe Left Expansion-Card Riser Board Components
1
2
3
4
5
1
4
riser release pin
pin guide (2)
2
5
slot 2 PCIe x8 lane width
system board connector
3
slot 3 PCIe x4 lane width
Figure 6-8. Optional PCI-X Left Expansion-Card Riser Board Components
1
2
3
5
4
1
riser release pin
pin guide (2)
2
5
slot 2 PCI-X 133-MHz
3
slot 3 PCI-X 133-MHz
4
system board connector
Jumpers and Connectors
143
Figure 6-9. Optional PCIe Expansion-Card Central Riser Board Components
1
2
1
slot 1 PCI-X - x8 lane width
2
system board connector
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed
in detail in "Using the System Setup Program" on page 37. The password jumper enables these password
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information
Guide.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
Open the system. See "Opening and Closing the System" on page 54.
Lift up the memory module shroud.
Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board.
5
6
Close the system.
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
7
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
144
Jumpers and Connectors
8
9
Open the system. See "Opening and Closing the System" on page 54.
Install the jumper plug on the password jumper.
10 Lower the memory module shroud.
11 Close the system.
12 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
13 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning a System Password" on
page 45.
Jumpers and Connectors
145
146
Jumpers and Connectors
Getting Help
If you need assistance with a technical problem, perform the following steps:
1
2
3
4
Complete the procedures in "Troubleshooting Your System" on page 111.
Run the system diagnostics and record any information provided.
Make a copy of the Diagnostics Checklist, and fill it out.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 147.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 148 and
"Before You Call" on page 150.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
Getting Help
147
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
•
Electronic Support Service
[email protected] (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" on page 150 and then see the contact
information for your region.
148
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact information for your region.
Include a copy of the invoice and a letter describing the reason for the return.
2
3
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests
you have run and any error messages reported by the system diagnostics.
4
5
Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Getting Help
149
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
150
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Description of problem and troubleshooting procedures you performed:
Getting Help
151
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
portable computers, you may contact Dell through the support number listed and your call will be routed
appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Anguilla
General Support
toll-free: 800-335-0031
1-800-805-5924
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
General Support
Website: www.dell.com.ar
E-mail: [email protected]
E-mail for desktop and portable computers:
®
E-mail for servers and EMC storage products:
Customer Care
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
Technical Support
Technical Support Services
Sales
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
General Support
13DELL-133355
City Code: 2
152
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Austria (Vienna)
Website: support.euro.dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 14
City Code: 1
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Support for XPS portable computers only
Home/Small Business Support for all other Dell
computers
Preferred Accounts/Corporate Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
1-800-534-3066
Barbados
General Support
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS portable computers only
Tech Support for all other Dell computers
Tech Support Fax
02 481 92 96
02 481 92 88
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
toll-free: 800-10-0238
Bolivia
General Support
Brazil
Website: www.dell.com/br
Customer Support, Tech Support
International Access Code: 00
Country Code: 55
City Code: 51
0800 90 3355
51 481 5470
Technical Support Fax
Customer Care Fax
Sales
51 481 5480
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Getting Help
153
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Brunei
Technical Support (Penang, Malaysia)
Customer Care (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
604 633 4966
604 633 4888
604 633 4955
Country Code: 673
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code: 011 AutoTech (automated Hardware and Warranty
toll-free: 1-800-247-9362
Support)
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
Customer Service (med./large business,
government)
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
1-877-335-5767
Hardware Warranty Support (Home Sales/Small
Business)
Hardware Warranty Support (med./large bus.,
government)
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
General Support
1-800-805-7541
Sales and Customer Support
toll-free: 1230-020-4823
154
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Customer Care E-mail: [email protected]
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2968
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors, PDAs, switches,
routers, and so on)
Technical Support (printers)
Customer Care
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
Colombia
Costa Rica
General Support
0800-012-0435
Getting Help
155
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Customer Care
Fax
Technical Fax
Switchboard
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
General Support
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
1-800-148-0530
toll-free: 999-119
01-899-753-0777
Dominican Republic
Ecuador
General Support
General Support
El Salvador
General Support
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990 Technical Support
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
Country Code: 358
Customer Care
Fax
City Code: 9
Switchboard
156
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
City Codes: (1) (4)
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Customer Care
Switchboard
Sales
Fax
Germany (Langen)
International Access Code: 00
Country Code: 49
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
City Code: 6103
Getting Help
157
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Greece
Website: support.euro.dell.com
International Access Code: 00
Country Code: 30
Technical Support
Gold Service Technical Support
Switchboard
00800-44 14 95 18
00800-44 14 00 83
2108129810
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
General Support
General Support
General Support
Website: support.ap.dell.com
toll-free: 1-866-540-3355
1-800-999-0136
Guatemala
Guyana
toll-free: 1-877-270-4609
Hong Kong
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
2969 3191
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
India
E-mail: [email protected]
Technical Support
1600338045
and 1600448046
1600 33 8044
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
1600 33 8046
158
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
0870 907 4000
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
Home and Small Business
Technical Support
International Access Code: 00
Country Code: 39
City Code: 02
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Customer Care
Fax
Switchboard
Corporate
Technical Support
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Customer Care
Fax
Switchboard
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Getting Help
159
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001 Technical Support (servers)
toll-free: 0120-198-498
81-44-556-4162
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
81-44-556-3894
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Faxbox Service
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400
employees)
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
044-556-1469
Public Sales (government agencies, educational
institutions, and medical institutions)
Global Segment Japan
Individual User
044-556-3469
044-556-1760
044-556-4300
Switchboard
Korea (Seoul)
E-mail: [email protected]
International Access Code: 001 Support
toll-free: 080-200-3800
toll-free: 080-200-3801
Country Code: 82
Support (Dimension, PDA, Electronics and
Accessories)
Sales
City Code: 2
toll-free: 080-200-3600
2194-6202
Fax
Switchboard
2194-6000
160
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Latin America
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
512 728-3883
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
Support
International Access Code: 00
Country Code: 352
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
Home/Small Business Sales
Corporate Sales
Customer Care
+32 (0)2 481 91 19
26 25 77 82
Fax
Macao
Technical Support
toll-free: 0800 105
34 160 910
Country Code: 853
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
toll-free: 1 800 881 306
toll-free: 1800 881 386
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
City Code: 4
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
Corporate Sales
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Getting Help
161
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Mexico
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
50-81-8800
International Access Code: 00
Country Code: 52
Sales
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
Customer Service
Main
or 01-800-888-3355
toll-free: 1-866-278-6822
001-800-882-1519
Montserrat
General Support
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
General Support
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Technical Support Fax
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
City Code: 20
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
New Zealand
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
International Access Code: 00
Country Code: 64
Nicaragua
0800 441 567
General Support
001-800-220-1006
162
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 47
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Switchboard
815 35 043
671 16882
671 17575
23162298
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
0800-50-669
Peru
General Support
Poland (Warsaw)
Website: support.euro.dell.com
Country Code: 48
Customer Service Phone
Customer Care
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
City Code: 22
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Portugal
Website: support.euro.dell.com
Technical Support
Customer Care
International Access Code: 00
Country Code: 351
707200149
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
1-800-805-7545
Puerto Rico
General Support
General Support
General Support
St. Kitts and Nevis
St. Lucia
toll-free: 1-877-441-4731
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Getting Help
163
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005 Technical Support (Dimension, Inspiron, and
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
Electronics and Accessories)
Country Code: 65
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
Corporate Sales
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
International Access Code: 00
Country Code: 421
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
South Africa (Johannesburg)
International Access Code:
09/091
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Country Code: 27
City Code: 11
Technical Support
Customer Care
Sales
Fax
Switchboard
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
164
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 34
City Code: 91
Home and Small Business
Technical Support
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Customer Care
Switchboard
Fax
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
0771 340 340
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Website: support.euro.dell.com
Technical Support for XPS portable computers only
0848 33 88 57
0844 811 411
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
Getting Help
165
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Taiwan
Website: support.ap.dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
toll-free: 00801 86 1011
toll-free: 00801 60 1256
Dimension, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 00801 60 1250
(option 5)
Transaction Sales
toll-free: 00801 65 1228
toll-free: 00801 651 227
Corporate Sales
Thailand
Website: support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
toll-free: 1800 0600 09
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
Transaction Sales
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
Trinidad/Tobago
General Support
General Support
Turks and Caicos Islands
toll-free: 1-866-540-3355
166
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: [email protected]
City Code: 1344
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for XPS portable computers only
0870 366 4180
0870 908 0800
Technical Support (direct and general) for all other
products
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
Preferred Accounts (500–5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
01344 373 193
01344 373 199
01344 373 194
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
0870 907 4000
01344 860 456
0870 907 4006
Uruguay
toll-free: 000-413-598-2521
Getting Help
167
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
toll-free 1-877-459-7298
International Access Code: 011 AutoTech (portable and desktop computers)
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
Consumer (Home and Home Office) Support for
toll-free: 1-800-624-9896
all other Dell products
Customer Service
toll-free: 1-800-624-9897
toll-free: 1-800-695-8133
Employee Purchase Program (EPP) Customers
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts [DPA])
Business
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Customer Service and Support
Employee Purchase Program (EPP) Customers
Printers and Projectors Support
Public (government, education, and healthcare)
Customer Service and Support
Employee Purchase Program (EPP) Customers
Dell Sales
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
U.S. Virgin Islands
Venezuela
General Support
General Support
1-877-673-3355
8001-3605
168
Getting Help
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and
peripheral devices
• Miscellaneous functions, such as system messages
A — Ampere(s).
bit — The smallest unit of information interpreted by
AC — Alternating current.
your system.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
blade — A module that contains a processor, memory, and
a hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
ambient temperature — The temperature of the area or
BMC — Baseboard management controller.
room where the system is located.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when
you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
bootable diskette — A diskette that is used to start your
Interchange.
system if the system will not boot from the hard drive.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
BTU — British thermal unit.
bus — An information pathway between the components
of a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your
system also contains an address bus and a data bus for
communications between the processor and RAM.
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your
operating system.
C — Celsius.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program
makes a request to a disk drive for data that is in the
cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
beep code — A diagnostic message in the form of a
pattern of beeps from your system’s speaker. For example,
one beep, followed by a second beep, and then a burst of
three beeps is beep code 1-1-3.
CD — Compact disc. CD drives use optical technology to
read data from CDs.
Glossary
169
cm — Centimeter(s).
DIN — Deutsche Industrie Norm.
cmos — Complementary metal-oxide semiconductor.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories
branching off them.
component — As they relate to DMI, components
include operating systems, computer systems, expansion
cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that
are defined as relevant to that component.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device
to bypass the processor.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and
power indicator.
DMI — Desktop Management Interface. DMI enables
the management of your system’s software and hardware
by collecting information about the system’s components,
such as the operating system, memory, peripherals,
expansion cards, and asset tag.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
®
are specially designed, MS-DOS programs are limited to
DRAM — Dynamic random-access memory. A system’s
running in conventional memory.
RAM is usually made up entirely of DRAM chips.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
DVD — Digital versatile disc.
ECC — Error checking and correction.
CPU — Central processing unit. See processor.
EEPROM — Electronically erasable programmable read-
only memory.
DC — Direct current.
EMC — Electromagnetic compatibility.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
EMI — Electromagnetic interference.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the
ERA — Embedded remote access. ERA allows you to
perform remote, or "out-of-band," server management on
your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
autoexec.bat file). Others must load when you start the
program for which they were designed.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
DHCP — Dynamic Host Configuration Protocol. A
method of automatically assigning an IP address to a
client system.
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on
the system board. An expansion card adds some
diagnostics — A comprehensive set of tests for your
system.
specialized function to the system by providing an
interface between the expansion bus and a peripheral.
DIMM — Dual in-line memory module. See also memory
module.
170
Glossary
expansion-card connector — A connector on the system
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure
host adapter — A host adapter implements
used by MS-DOS to organize and keep track of file
communication between the system’s bus and the
controller for a peripheral device. (Hard-drive controller
subsystems include integrated host adapter circuitry.) To
add a SCSI expansion bus to your system, you must install
or connect the appropriate host adapter.
®
®
storage. The Microsoft Windows operating systems can
optionally use a FAT file system structure.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still
installed in a system; most EEPROM chips can only be
rewritten with special programming equipment.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on
the disk.
ID — Identification.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
IDE — Integrated drive electronics. A standard interface
between the system board and storage devices.
ft — Feet.
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
FTP — File transfer protocol.
g — Gram(s).
internal processor cache — An instruction and data cache
G — Gravities.
built into the processor.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
IP — Internet Protocol.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824
bytes. However, when referring to hard-drive capacity, the
term is usually rounded to 1,000,000,000 bytes.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
jumper — Small blocks on a circuit board with two or
more pins emerging from them. Plastic plugs containing a
wire fit down over the pins. The wire connects the pins
and creates a circuit, providing a simple and reversible
method of changing the circuitry in a board.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often
used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
Glossary
171
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded
to mean 1,000,000 bytes.
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
KMM — Keyboard/monitor/mouse.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
DRAM chips that connects to the system board.
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM)
and add-in memory modules (DIMMs).
lb — Pound(s).
LCD — Liquid crystal display.
MHz — Megahertz.
LED — Light-emitting diode. An electronic device that
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
lights up when a current is passed through it.
LGA—Land grid array. A type of processor socket. Unlike
the PGA, the LGA interface has no pins on the chip;
instead, the chip has pads that contact pins on the system
board.
mm — Millimeter(s).
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source
software, which is freely available; however, the full
distribution of Linux along with technical support and
training are available for a fee from vendors such as
Red Hat Software.
ms — Millisecond(s).
®
MS-DOS — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
LVD — Low voltage differential.
m — Meter(s).
NMI — Nonmaskable interrupt. A device sends an NMI
to signal the processor about hardware errors.
mA — Milliampere(s).
ns — Nanosecond(s).
172
Glossary
NTFS — The NT File System option in the
protected mode — An operating mode that allows
Windows 2000 operating system.
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time,
and system configuration information.
• Virtual memory, a method for increasing addressable
memory by using the hard drive
parity — Redundant information that is associated with a
The Windows 2000 and UNIX 32-bit operating systems
run in protected mode. MS-DOS cannot run in protected
mode.
block of data.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk
command. Each partition can contain multiple logical
drives. You must format each logical drive with the format
command.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of
booting a system via a LAN (without a hard drive or
bootable diskette).
PCI — Peripheral Component Interconnect. A standard
RAC — Remote access controller.
for local-bus implementation.
RAID — Redundant array of independent disks. A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number
of pixels across by the number of pixels up and down.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access
a network from their system using a modem.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests
various system components such as RAM and hard drives.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your
system. Examples of code in ROM include the program
that initiates your system’s boot routine and the POST.
Glossary
173
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
SDRAM — Synchronous dynamic random-access
memory.
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
sec — Second(s).
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
system diskette — See bootable diskette.
system memory — See RAM.
service tag — A bar code label on the system used to
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such
as password protection. Because the System Setup
program is stored in NVRAM, any settings remain in
effect until you change them again.
identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
system.ini file — A start-up file for the Windows
operating system. When you start Windows, it consults
the system.ini file to determine a variety of options for the
Windows operating environment. Among other things,
the system.ini file records which video, mouse, and
keyboard drivers are installed for Windows.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating
system, where each processor has equal access to I/O
devices.
TCP/IP — Transmission Control Protocol/Internet
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
Protocol.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable
or disable the termination on these devices by changing
jumper or switch settings on the devices or by changing
settings in the configuration software for the devices.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
174
Glossary
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the
C programming language.
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by
the number of pixels up and down. To display a program
at a specific graphics resolution, you must install the
appropriate video drivers and your monitor must support
the resolution.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
W — Watt(s).
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in
the event of an electrical failure.
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows
operating environment. The win.ini file also usually
includes sections that contain optional settings for
Windows application programs that are installed on the
hard drive.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup
functionality, and simplified file management and
browsing.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into
an expansion slot.
Windows Server 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter
installed in the system.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily
influences the number of colors that a program can
display (with the appropriate video drivers and monitor
capabilities).
Glossary
175
176
Glossary
central riser board
installing, 100
contacting, 151-152
A
removing, 100
diagnostics
advanced testing options, 132
testing options, 132
when to use, 131
memory, 89
B
back-panel
features, 17
diskette drive
installing, 84
connecting external
devices, 17
baseboard management
controller, 48
removing, 83
connectors
troubleshooting, 121
expansion-card riser
board, 142
BMC, 48
diskette drive from drive
carrier
batteries
SAS backplane board, 139
diskette drive into drive
carrier
control panel assembly
battery
RAID, 74
bezel
drive blank
installing, 57
removing, 56
cooling fan
removing, 53-54
replacing, 54
cooling fans
removing, 65
replacing, 66
blank
drive carrier
hard drive, 56
power supply, 64
SAS hard drive (SATAu), 59
SATA hard drive (SATAu), 61
cover
BMC, 48
boot device
D
error messages, 37
damaged systems
C
expansion cards
installation guidelines, 76
installing, 76
troubleshooting, 117
CD drive
daughter card
SAS, 69-70, 74
troubleshooting, 123
removing, 78
troubleshooting, 127
Index
177
expansion slots
hard drive (continued)
installing SATA in a SATAu
drive carrier, 61
installing (continued)
SAS backplane board, 104
SAS controller daughter
card, 70
expansion-card cage
removing, 78
removing, 57
removing from a drive
carrier, 58
drive carrier, 59
expansion-card riser board
connectors, 142
SATA hard drive in a SATA
drive carrier, 60
hard drives
PCI buses, 142
SATA hard drive in a SATAu
drive carrier, 61
boot device, 76
indicator codes, 15
external devices
sideplane board, 102
hot-plug
hard drives, 57
integrated NIC TOE
activating, 93
F
fan bracket
removing, 68
replacing, 69
IRQs
indicators
avoiding conflicts, 112
back-panel, 17
front-panel, 13
hard-drive, 15
NIC, 19
features
back-panel, 17
power, 18
jumpers
installing
G
control panel assembly, 106
diskette drive, 84
diskette drive into drive
carrier, 85
guidelines
expansion card installation, 76
guidelines for memory
expansion card, 76
expansion card guidelines, 76
hard drive blank, 57
hard drives, 57
keyboard
H
left riser board, 98
memory, 90
hard drive
left riser board
installing, 99
removing, 98
installing, 57
memory guidelines, 89
optical drive, 82
installing SAS in a SATAu drive
carrier, 59
power supply blank, 65
processor, 93, 95
RAID battery, 74
installing SATA in a SATA drive
carrier, 60
178
Index
M
battery, 96
memory
password
bezel, 53
installation guidelines, 89
control panel assembly, 105
cooling fan, 65
installing, 90
password features
setup, 45
system, 45
cover, 54
memory modules
removing, 92
diskette drive, 83
diskette drive from drive
passwords
setup, 47
messages
expansion card, 78
expansion-card cage, 78
fan bracket, 68
alert, 35
PCI buses
error messages, 37
hard-drive indicator codes, 15
status LCD, 19
board, 142
hard drive blank, 56
hard drive from a drive
carrier, 58
POST
warning, 35
hard drives, 57
power
microprocessors
troubleshooting, 128
left riser board, 98
memory, 92
power supplies
mouse
optical drive, 81
power supply, 63
power supply blank, 64
processor, 93, 95
RAID battery, 75
SAS backplane board, 103
card, 69, 74
replacing, 64
troubleshooting, 118
power supply blank, 64
N
processor
NICs
removing, 93, 95
indicators, 19
sideplane board, 101
system board, 107
tape drive, 86
R
O
RAID battery, 74
installing, 74
optical drive
installing, 82
removing, 81
tape drive cable retention
bracket, 88
removing, 75
removing and replacing
bezel, 54
RAID controller (integrated)
troubleshooting, 126
options
system setup, 38
Index
179
replacing
system setup screens
(continued)
battery, 96
removing, 101
main, 38
bezel, 54
expansion-card cage, 79
fan bracket, 69
power supply, 64
system board, 107
bracket, 88
startup
accessing system features, 12
T
support
tape drive
installing, 86
system
removing, 86
opening, 54
troubleshooting, 123
system board
connectors, 137
installing, 108
jumpers, 135
replacing, 107
tape drive cable retention
bracket
S
SAS and SAS RAID controller
daughter card cabling
guidelines, 72
TOE
activating integrated NIC
TOE, 93
SAS backplane board
connectors, 139
installing, 104
troubleshooting
basic I/O, 114
troubleshooting, 119
system features
removing, 103
CD drive, 123
cooling fan, 119
damaged system, 117
diskette drive, 121
expansion cards, 127
external connections, 112
hard drive, 124
installing, 70
system messages, 28
system password
assigning, 45
removing, 69, 74
SCSI tape drives
see tape drives
keyboard, 113
system password features, 45
serial I/O device
troubleshooting, 115
microprocessors, 128
mouse, 114
system setup
entering, 37, 49
options, 38
setup password
assigning, 47
changing, 48
using, 47
NIC, 116
power supplies, 118
RAID controller
(integrated), 126
serial I/O device, 115
start-up routine, 111
using, 38
system setup screens
console redirection, 43
integrated devices, 42
setup password enabled
working with, 47
180
Index
troubleshooting (continued)
system cooling, 119
tape drive, 123
V
video
troubleshooting, 113
USB device, 115
video, 113
W
warning messages, 35
warranty, 11
U
upgrades
wet system
processor, 93
troubleshooting, 116
USB device
troubleshooting, 115
using system setup, 38
Index
181
182
Index
|