Dell DR4000 User Manual
Dell DR4000 Systems  
Owner’s Manual  
Regulatory Model E13S Series  
Regulatory Type E13S001  
Contents  
1
About Your System  
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37  
37  
37  
38  
Accessing System Features During Startup.  
Front-Panel Features and Indicators  
Hard-Drive Indicator Patterns .  
Back-Panel Features and Indicators  
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NIC Indicator Codes .  
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NVRAM Card Indicator Codes .  
Power Indicator Codes  
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Diagnostic Lights  
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System Messages .  
Warning Messages  
Diagnostics Messages  
Alert Messages .  
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Other Information You May Need .  
2
Using the System Setup Program and  
UEFI Boot Manager  
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39  
Entering the System Setup Program.  
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39  
Responding to Error Messages.  
39  
Contents  
3
Using the System Setup Program  
Navigation Keys .  
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40  
System Setup Options  
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41  
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45  
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48  
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50  
Main Screen  
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Memory Settings Screen .  
Processor Settings Screen .  
Boot Settings Screen .  
Integrated Devices Screen .  
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PCI IRQ Assignments Screen .  
Serial Communication Screen  
Power Management Screen .  
System Security Screen  
Exit Screen .  
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System and Setup Password Features.  
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51  
51  
53  
Using the System Password  
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Using the Setup Password .  
Embedded System Management.  
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54  
Baseboard Management Controller Configuration .  
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55  
Entering the BMC Setup Module .  
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55  
iDRAC Configuration Utility  
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56  
Entering the iDRAC Configuration Utility .  
56  
3
Installing System Components  
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57  
57  
Recommended Tools .  
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Inside the System.  
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57  
Front Bezel .  
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59  
59  
60  
Removing the Front Bezel.  
Installing the Front Bezel .  
4
Contents  
Opening and Closing the System  
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60  
60  
61  
Opening the System  
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Closing the System .  
Cooling Shroud.  
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62  
62  
63  
Removing the Cooling Shroud  
Installing the Cooling Shroud.  
Hard Drives.  
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63  
63  
64  
64  
65  
Removing a Hard-Drive Blank  
Installing a Hard-Drive Blank.  
Removing a Hot-Swap Hard Drive .  
Installing a Hot-Swap Hard Drive  
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Removing a Hard Drive From a Hard-Drive  
Carrier.  
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66  
67  
Installing a Hard Drive Into a Hard-Drive  
Carrier.  
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Internal Hard Drives .  
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67  
67  
69  
Removing an Internal Hard Drive Bay  
Installing an Internal Hard-Drive Bay  
Removing an Internal Hard Drive From the  
Internal Hard-Drive Bay  
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69  
70  
Installing a Hard Drive Into a Hard-Drive  
Bay  
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Cooling Fans .  
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71  
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73  
Removing a Cooling Fan  
Installing a Cooling Fan.  
Power Supplies  
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74  
74  
75  
Removing a Power Supply .  
Installing a Power Supply  
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Contents  
5
System Memory  
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76  
General Memory Module Installation  
Guidelines .  
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76  
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79  
Mode-Specific Guidelines  
Removing Memory Modules  
Installing Memory Modules.  
Expansion Cards and Expansion-Card Risers .  
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81  
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86  
Expansion Card Installation Guidelines.  
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Removing an Expansion Card.  
Removing an Expansion-Card Riser  
Installing an Expansion Card .  
Installing an Expansion-Card Riser .  
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Integrated Storage Controller Card  
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86  
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89  
Removing the Storage Controller Card .  
Installing the Storage Controller Card  
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iDRAC6 Express Card  
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90  
90  
91  
Removing an iDRAC6 Express Card.  
Installing an iDRAC6 Express Card .  
iDRAC6 Enterprise Card .  
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93  
93  
94  
Removing an iDRAC6 Enterprise Card  
Installing an iDRAC6 Enterprise Card.  
Processors .  
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95  
95  
99  
Removing a Processor  
Installing a Processor.  
System Battery .  
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100  
Replacing the System Battery  
100  
RAID Battery .  
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103  
103  
104  
Removing the RAID Battery.  
Installing the RAID Battery .  
6
Contents  
Control Panel Assembly—LED  
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104  
104  
106  
Removing the Control-Panel Module–LED .  
Installing the Control-Panel Module–LED  
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Front-Panel I/O Module  
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107  
107  
109  
Removing the Front-Panel I/O Module .  
Installing the Front-Panel I/O Module  
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SAS Backplane  
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109  
109  
112  
Removing the SAS Backplane .  
Installing the SAS Backplane  
Power Distribution Board .  
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113  
113  
115  
Removing the Power Distribution Board .  
Installing the Power Distribution Board  
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System Board  
Removing the System Board .  
Installing the System Board  
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116  
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118  
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4
Troubleshooting Your System  
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121  
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121  
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122  
122  
123  
123  
124  
Safety First—For You and Your System .  
Troubleshooting System Startup Failure  
Troubleshooting External Connections .  
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Troubleshooting the Video Subsystem  
Troubleshooting a USB Device  
Troubleshooting a Serial I/O Device  
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Troubleshooting a NIC .  
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Troubleshooting an NVRAM card .  
Contents  
7
Troubleshooting a Wet System.  
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124  
126  
126  
127  
128  
128  
129  
131  
132  
133  
134  
136  
Troubleshooting a Damaged System.  
Troubleshooting the System Battery .  
Troubleshooting Power Supplies  
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Troubleshooting System Cooling Problems .  
Troubleshooting a Fan .  
Troubleshooting System Memory  
Troubleshooting a Hard Drive .  
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Troubleshooting an Internal Hard Drive .  
Troubleshooting a Storage Controller .  
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Troubleshooting Expansion Cards .  
Troubleshooting Processors . .  
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5
Running the System Diagnostics  
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139  
139  
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140  
140  
Embedded System Diagnostics Features  
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When to Use the Embedded System Diagnostics .  
Running the Embedded System Diagnostics  
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Embedded System Diagnostics Testing Options  
Using the Custom Test Options  
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140  
141  
141  
141  
Selecting Devices for Testing.  
Selecting Diagnostics Options .  
Viewing Information and Results .  
8
Contents  
6
Jumpers and Connectors  
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143  
143  
System Board Jumpers  
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System Board Connectors .  
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144  
Disabling a Forgotten Password  
146  
7
Getting Help  
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149  
Contacting Dell  
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149  
Index  
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151  
Contents  
9
10  
Contents  
1
About Your System  
Accessing System Features During Startup  
The following keystrokes provide access to system features during startup.  
Keystroke  
Description  
<F2>  
Enters the System Setup program. See "Using the System Setup  
Program and UEFI Boot Manager" on page 39.  
<F10>  
Enters System Services, which opens the Lifecycle Controller.  
The controller allows you to access utilities such as embedded system  
diagnostics. For information on Lifecycle Controller or any of the  
Lifecycle Controller software components, see the Lifecycle  
Controller documentation at support.dell.com/manuals.  
<F11>  
<F12>  
Enters the BIOS Boot Manager, depending on the system’s boot  
configuration. See "Using the System Setup Program and  
UEFI Boot Manager" on page 39.  
Starts Preboot eXecution Environment (PXE) boot.  
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or Integrated  
Dell Remote Access Controller (iDRAC) Configuration Utility,  
which allows access to the system event log (SEL) and configuration  
of remote access to the system. For more information, see the BMC  
or iDRAC user documentation at support.dell.com/manual.  
<Ctrl><R> Enters the RAID configuration utility. For more information, see the  
documentation for your SAS RAID card at support.dell.com/manual.  
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more  
information, see the documentation for your integrated NIC at  
support.dell.com/manual.  
About Your System  
11  
     
Front-Panel Features and Indicators  
Figure 1-1. Front-Panel Features and Indicators  
6
7
8
5
3
2
4
1
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
1
LED panel  
The LED panel has four diagnostic  
indicator lights that display error codes  
during system startup. See "Diagnostic  
Lights" on page 19.  
2
Power-on indicator/  
power button  
The power-on indicator lights  
when the system power is on.  
The power button controls the DC power  
supply output to the system. When the  
system bezel is installed, the power  
button is not accessible.  
NOTE: When powering on the system,  
the video monitor can take from several  
seconds to over 2 minutes to display an  
image, depending on the amount of memory  
installed in the system.  
NOTE: On ACPI-compliant operating  
systems, turning off the system using the  
power button causes the system to perform  
a graceful shutdown before power to the  
system is turned off.  
NOTE: To force an ungraceful shutdown,  
press and hold the power button for  
5 seconds.  
12  
About Your System  
     
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
3
NMI button  
Used to troubleshoot software and device  
driver errors when using certain operating  
systems. This button can be pressed using  
the end of a paper clip.  
Use this button only if directed to do so  
by qualified support personnel or by the  
operating system's documentation.  
4
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate  
a particular system within a rack.  
When one of these buttons is pushed, the  
blue system status indicator on the back  
blinks until one of the buttons is pushed  
again.  
5
6
Hard drive  
Twelve 3.5 inch hot-swappable SAS  
drives.  
System identification  
panel  
A slide-out panel for system information  
including the Express Service tag,  
embedded NIC MAC address, and  
iDRAC6 Enterprise card MAC address.  
7
8
USB connector  
Video connector  
Connects USB devices to the system.  
The port is USB 2.0-compliant.  
Connects a monitor to the system.  
About Your System  
13  
Hard-Drive Indicator Patterns  
Figure 1-2. Hard-Drive Indicators  
1
2
1
hard-drive activity indicator  
(green)  
2
hard-drive status indicator  
(green and amber)  
Drive-Status Indicator Pattern  
Blinks green two times per second  
Off  
Condition  
Identify drive/preparing for removal  
Drive ready for insertion or removal  
NOTE: The drive status indicator remains off  
until all hard drives are initialized after system  
power is applied. Drives are not ready for  
insertion or removal during this time.  
Blinks green, amber, and off  
Drive predicted failure  
Drive failed  
Blinks amber four times per second  
14  
About Your System  
   
Drive-Status Indicator Pattern  
Blinks green slowly  
Steady green  
Condition  
Drive rebuilding  
Drive online  
Rebuild aborted  
Blinks green three seconds, off three  
seconds, amber three seconds, and off  
three seconds  
Back-Panel Features and Indicators  
Figure 1-3 shows the controls, indicators, and connectors located on the back  
panel of the system.  
Figure 1-3. Back-Panel Features and Indicators  
1
1
2
Gb  
1
2
3
Gb  
2
1
2
3
4
5
6
7
8
9
10  
11 12  
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
1
2
3
4
5
6
Serial connector  
Connects a serial device to the system.  
Connects a VGA display to the system.  
Video connector  
iDRAC6 Enterprise  
port  
Dedicated management port for the  
iDRAC6 Enterprise card.  
VFlash media slot  
(optional)  
Connects an external SD memory card  
for the iDRAC6 Enterprise card.  
USB connectors (2)  
Connects USB devices to the system.  
The ports are USB 2.0-compliant.  
Ethernet connectors (2)  
Embedded 10/100/1000 NIC  
connectors.  
About Your System  
15  
       
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
7
PCIe expansion card  
slots using riser card  
Connects one internal and three  
external PCI Express Generation 2  
expansion cards.  
Slot 1: PCIe x4, half-length, full-height  
Slot 2: PCIe x4, full-length, full-height  
Slot 3: PCIe x8, half-length, full-height  
Slot 4: PCIe x4, internal slot for  
integrated card  
NOTE: All slots are x8 connectors.  
8
9
System identification  
connector  
Connects the optional system status  
indicator assembly through the  
optional cable management arm.  
System status  
indicator  
Lights blue during normal  
system operation.  
Both the systems management software  
and the identification buttons located  
on the front and back of the system can  
cause the indicator to blink blue to  
identify a particular system.  
Lights amber when the system needs  
attention due to a problem.  
10  
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate  
a particular system within a rack.  
When one of these buttons is pushed,  
the blue system status indicator on the  
chassis back blinks until one of the  
buttons is pushed again.  
11  
12  
Power supply 2 (PS2)  
Power supply 1 (PS1)  
750 W redundant power supply  
750 W redundant power supply  
16  
About Your System  
NIC Indicator Codes  
Figure 1-4. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
Indicator  
Indicator Code  
Link and activity  
indicators are off  
The NIC is not connected to the network.  
Link indicator is green  
The NIC is connected to a valid network link  
at 1000 Mbps.  
Link indicator is amber  
The NIC is connected to a valid network link  
at 10/100 Mbps.  
Activity indicator is green Network data is being sent or received.  
NVRAM Card Indicator Codes  
The NVRAM Card has a surface-mounted LED indicator as well as two LED  
indicators on the metal bracket to indicate the status.  
NOTE: Ensure that all the LED indicators are off before you remove the NVRAM card.  
Table 1-1 describes LED indicators behavior during normal powered  
operation of the NVRAM card and Table 1-2 describes LED indicators  
behavior in the event of power loss.  
Table 1-1. LED States during Normal Powered Operation of NVRAM Card  
Green Indicator  
Amber Indicator  
Description  
Steady  
Steady  
Firmware is booting.  
NOTE: The LEDs remain in this state  
during the data restoration process  
Steady  
Blinking  
Supercapacitors are charging.  
About Your System  
17  
         
Table 1-1. LED States during Normal Powered Operation of NVRAM Card  
Green Indicator  
Steady  
Amber Indicator  
Off  
Description  
Card is activated and operational.  
Error due to one or more of the following:  
• Supercapacitors are not connected.  
Off  
Steady  
• Flash module is either not connected or  
is not responding.  
• POST memory test has failed.  
Blinking  
Off/Steady/Blinking Data activity from host.  
Table 1-2. LED States during Power Loss  
Green Indicator  
Blinking  
Blinking  
Blinking  
Steady  
Amber Indicator  
Off  
Backup Progress  
0 to 25%  
Blinking  
Steady  
25 to 50%  
50 to 75%  
Blinking  
Steady  
75 to 100%  
Steady  
Backup complete.  
Power Indicator Codes  
The power supplies have an indicator that shows whether power is present or  
a power fault has occurred.  
•
•
Not lit — AC power is not connected.  
Green — In standby mode, indicates that a valid AC source is connected  
to the power supply, and that the power supply is operational. When the  
system is on, it also indicates that the power supply is providing DC power  
to the system.  
•
Amber — Indicates a problem with the power supply.  
18  
About Your System  
       
•
Alternating green and amber — When hot-adding a power supply, this  
indicates that the power supply is mismatched with the other power  
supply. Replace the power supply that has the flashing indicator with a  
power supply that matches the capacity of the other installed power  
supply.  
Figure 1-5. Power Supply Status Indicator  
1
1
power supply status  
Diagnostic Lights  
The four diagnostic indicator lights on the system front panel display error  
codes during system startup. Table 1-3 lists the causes and possible corrective  
actions associated with these codes. A highlighted circle indicates the light is  
on; a non-highlighted circle indicates the light is off.  
About Your System  
19  
   
Table 1-3. Diagnostic Indicator Codes  
Code Causes  
Corrective Action  
The system is in a normal Plug the system into a working  
off condition or a possible electrical outlet and press the  
pre-BIOS failure has  
occurred.  
power button.  
Information only.  
The diagnostic lights are  
not lit after the system  
successfully boots to the  
operating system.  
The system is in a normal  
operating condition  
after POST.  
BIOS checksum failure  
detected; system is in  
recovery mode.  
See "Getting Help" on page 149.  
Possible processor failure. See "Troubleshooting Processors"  
on page 136.  
Memory failure.  
See "Troubleshooting System  
Memory" on page 129.  
Possible expansion card See "Troubleshooting Expansion  
failure.  
Cards" on page 134.  
Possible video failure.  
See "Getting Help" on page 149.  
Hard drive failure.  
Ensure that the hard drives are  
properly connected. See "Hard  
Drives" on page 63 for  
information on the drives  
installed in your system.  
Possible USB failure.  
See "Troubleshooting a USB  
Device" on page 122.  
20  
About Your System  
Table 1-3. Diagnostic Indicator Codes (continued)  
Code  
Causes  
Corrective Action  
No memory modules  
detected.  
See "Troubleshooting System  
Memory" on page 129.  
System board failure.  
See "Getting Help" on page 149.  
Memory configuration  
error.  
See "Troubleshooting System  
Memory" on page 129.  
Possible system board  
resource and/or system  
board hardware failure.  
See "Getting Help" on page 149.  
Possible system resource See "Contacting Dell" on  
configuration error.  
page 149.  
Other failure.  
Ensure that the hard drives are  
properly connected. See  
"Troubleshooting a Hard Drive"  
on page 131 for the appropriate  
drive installed in your system. If  
the problem persists, see "Getting  
Help" on page 149.  
About Your System  
21  
System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system.  
NOTE: If you receive a system message not listed in the table, check the  
documentation for the application that is running or the operating system's  
documentation for an explanation of the message and recommended action.  
Message  
Causes  
Corrective Actions  
128-bit Advanced The Advanced ECC option Check other messages for a  
ECC mode  
was enabled in BIOS,  
faulty memory module.  
disabled. For  
but is no longer valid due to Reconfigure the memory  
128-bit Advanced an unsupported memory  
modules for Advanced  
ECC mode. See "System  
Memory" on page 76.  
ECC, DIMMs must  
configuration, possibly a  
faulty or removed memory  
be installed in  
pairs. Pairs must module. The Advanced  
be matched in  
size and  
ECC setting has  
been disabled.  
geometry.  
Alert! Advanced  
ECC Memory Mode  
disabled! Memory system setup program, but  
configuration the current configuration  
Advanced ECC Memory  
Mode was enabled in the  
Ensure that the memory  
modules are installed in a  
configuration that supports  
Advanced ECC Memory  
does not support does not support Advanced Mode. Check other system  
Advanced ECC  
Memory Mode.  
ECC Memory Mode.  
A memory module  
may be faulty.  
messages for additional  
information for possible  
causes. For memory  
configuration information,  
see "General Memory  
Module  
Installation Guidelines" on  
page 76. If the problem  
persists,  
see "Troubleshooting System  
Memory" on page 129.  
22  
About Your System  
     
Message  
Causes  
Corrective Actions  
Alert! iDRAC6 not The iDRAC6 is not  
Wait for the system  
to reboot.  
responding.  
Rebooting.  
responding to BIOS  
communication either  
because it is not functioning  
properly or has not  
completed initialization.  
The system reboots.  
Alert! iDRAC6 not The iDRAC6 stops  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
responding.  
Power required  
may exceed PSU  
wattage.  
responding.  
The iDRAC6 was remotely  
reset while system was  
booting.  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
After AC recovery, the  
iDRAC6 takes longer than  
normal to boot.  
without warning.  
Alert! Node  
Interleaving  
disabled! Memory interleaving, or the  
The memory configuration Ensure that the memory  
does not support node  
modules are installed in a  
configuration that supports  
node interleaving.  
configuration  
configuration has changed  
does not support (for example, a memory  
Check other system  
messages for additional  
Node  
module has failed) so that  
Interleaving.  
node interleaving cannot be information for possible  
supported. The system still causes. For memory  
runs, but without node  
interleaving.  
configuration information,  
see "General Memory  
Module  
Installation Guidelines" on  
page 76. If the problem  
persists,  
see "Troubleshooting System  
Memory" on page 129.  
About Your System  
23  
Message  
Causes  
Corrective Actions  
Alert! Power  
required exceeds of processor(s),  
The system configuration  
If any system components  
were just upgraded,  
PSU wattage.  
Check PSU and  
system  
memory modules,  
return the system to the  
previous configuration.  
If the system boots without  
this warning, then the  
replaced component(s) are  
not supported with this  
power supply. If Energy  
Smart power supplies are  
installed, replace them with  
high output power supplies  
to use the components.  
See "Power Supplies" on  
page 74.  
and expansion cards may  
not be supported by the  
power supplies.  
configuration.  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
without warning.  
Alert! Redundant Memory sparing or memory Check the memory modules  
memory disabled! mirroring was enabled in the for failure. See  
Memory  
configuration  
system setup program, but  
the current configuration  
"Troubleshooting System  
Memory" on page 129.  
does not support does not support redundant Reset the memory setting,  
redundant  
memory. A memory module if appropriate. See "Using  
memory.  
may be faulty.  
the System Setup Program  
and UEFI Boot Manager" on  
page 39.  
Alert! System  
fatal error  
during previous  
boot.  
An error caused the  
system to reboot.  
Check other system  
messages for additional  
information for possible  
causes.  
BIOS  
System is in manufacturing Reboot to take the system  
mode. out of manufacturing mode.  
MANUFACTURING  
MODE detected.  
MANUFACTURING  
MODE will be  
cleared before  
the next boot.  
System reboot  
required for  
normal  
operation.  
24  
About Your System  
Message  
Causes  
Corrective Actions  
BIOS Update  
Attempt Failed!  
Remote BIOS update  
attempt failed.  
Retry the BIOS update.  
If problem persists,  
see "Getting Help" on  
page 149.  
Caution!  
NVRAM_CLR jumper is  
Move the NVRAM_CLR  
NVRAM_CLR jumper installed in the clear setting. jumper to the default  
is installed on  
system board.  
Please run SETUP.  
CMOS has been cleared.  
position (pins 3 and 5).  
See Figure 6-1 for jumper  
location. Restart the system  
and re-enter the BIOS  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 39.  
CPU set to  
minimum  
frequency.  
The processor speed may be If not an intentional setting,  
intentionally set lower for  
power conservation.  
check any other system  
messages for possible causes.  
CPU x installed  
with no memory.  
Memory modules are  
required but not installed in the processor. See "System  
Install memory modules for  
the indicated processor’s  
memory slots.  
Memory" on page 76.  
About Your System  
25  
Message  
Causes  
Corrective Actions  
CPUs with  
different cache  
sizes detected.  
Mismatched processors have Ensure that all processors  
been installed in the system. have the same cache size,  
number of cores and logical  
processors, and power rating.  
Ensure that the processors  
are properly installed. See  
"Processors" on page 95.  
CPUs with  
different core  
sizes detected!  
System halted.  
CPUs with  
different  
logical  
processors  
detected! System  
halted.  
CPUs with  
different power  
rating detected!  
System halted.  
Current boot mode The system failed to boot  
Ensure that the boot mode is  
is set to UEFI.  
Please ensure  
compatible  
bootable media  
is available.  
Use the system  
setup program to  
change the boot  
mode as needed.  
because UEFI boot mode is set correctly and that the  
enabled in BIOS and the  
boot operating system is  
non-UEFI.  
proper bootable media is  
available. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 39.  
Decreasing  
available  
memory.  
Faulty or improperly installed Reseat the memory modules.  
memory modules.  
See "Troubleshooting  
System Memory" on  
page 129.  
DIMM  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
configuration on configuration on a  
each CPU should  
match.  
dual-processor system.  
The memory module  
configuration for each  
processor must be identical. Installation Guidelines" on  
page 76.  
26  
About Your System  
Message  
Causes  
Corrective Actions  
Embedded NICx and The OS NIC interface is set Check the system  
NICy:  
in BIOS. The Management management software or the  
Shared NIC interface is set System Setup program for  
OS NIC=<ENABLED  
|DISABLED>,  
Management  
Shared NIC=  
<ENABLED  
in management tools.  
NIC settings. If a problem is  
indicated, see  
"Troubleshooting a NIC" on  
page 123.  
|DISABLED>.  
Error 8602 -  
Auxiliary Device loose or improperly  
Mouse or keyboard cable is  
Reseat the mouse or  
keyboard cable.  
Failure. Verify  
that mouse and  
keyboard are  
securely  
attached to  
correct  
connected.  
Defective mouse or keyboard. Ensure that the mouse or  
keyboard is operational.  
See "Troubleshooting a USB  
Device" on page 122.  
connectors.  
Gate A20 failure. Faulty keyboard controller;  
See "Getting Help" on  
page 149.  
faulty system board.  
Invalid  
An invalid system  
configuration caused a  
system to stop responding.  
Run the System Setup  
program and review the  
current settings. See "Using  
the System Setup Program  
and UEFI Boot Manager" on  
page 39.  
configuration  
information -  
please run SETUP  
program.  
Invalid PCIe card The system halted because Remove the PCIe expansion  
found in the  
Internal_Storage card is installed in the  
slot!  
an invalid PCIe expansion  
card and install the  
integrated storage controller  
dedicated storage controller in the dedicated slot. See  
slot. "RAID Battery" on page 103.  
Keyboard fuse has Overcurrent detected at the See "Getting Help" on  
failed.  
keyboard connector.  
page 149.  
About Your System  
27  
Message  
Causes  
Corrective Actions  
Local keyboard  
may not work  
The USB ports are disabled Power down and restart the  
in the system BIOS.  
system from the power  
because all user  
accessible USB  
ports are  
disabled.  
If operating  
button, and then enter the  
System Setup program to  
enable the USB port(s).  
See "Entering the System  
Setup Program" on page 39.  
locally, power  
cycle the system  
and enter system  
setup program to  
change settings.  
Manufacturing  
mode detected.  
System is in manufacturing Reboot to take the system  
mode.  
out of manufacturing mode.  
Maximum rank  
count exceeded.  
The following  
DIMM has been  
disabled: x  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 76.  
configuration. The system  
runs but with the specified  
memory module disabled.  
Memory  
Invalid memory  
configuration. The system  
runs but with less memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
Initialization  
Warning: Memory  
size may be  
reduced.  
than is physically available. See "General Memory  
Module  
Installation Guidelines" on  
page 76.  
Memory set to  
minimum  
The memory frequency may If not an intentional setting,  
be intentionally set lower for check any other system  
frequency.  
power conservation.  
messages for possible causes.  
The current memory  
configuration may support  
Ensure that your memory  
configuration supports the  
only the minimum frequency. higher frequency.  
See "General Memory  
Module  
Installation Guidelines" on  
page 76.  
28  
About Your System  
Message  
Causes  
Corrective Actions  
Memory tests  
terminated by  
keystroke.  
POST memory test was  
terminated by pressing the  
spacebar.  
Information only.  
Invalid memory  
configuration. Mismatched modules are installed in a  
memory modules are  
installed.  
Ensure that the memory  
MEMTEST lane  
failure  
detected on x.  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 76.  
Mirror mode  
disabled. For  
mirror mode,  
DIMMs must be  
installed in  
pairs. Pairs must  
be matched in  
size and  
The memory configuration Reconfigure the memory  
does not match the setting in modules for Memory  
BIOS. The BIOS setting has Mirroring mode. See  
been disabled.  
"System Memory" on  
page 76.  
geometry.  
No boot device  
available.  
Faulty or missing hard drive, Use a bootable USB key or  
or hard drive subsystem, or  
no bootable USB key  
installed.  
hard drive. If the problem  
persists, see  
"Troubleshooting a USB  
Device" on page 122 and  
"Troubleshooting a Hard  
Drive" on page 131.  
See "Using the System Setup  
Program and  
UEFI Boot Manager" on  
page 39 for information on  
setting the order of boot  
devices.  
About Your System  
29  
Message  
Causes  
Corrective Actions  
No boot sector on Incorrect configuration  
Check the hard drive  
configuration settings in the  
System Setup program.  
See "Using the System Setup  
Program and  
hard drive.  
settings in System Setup  
program, or no operating  
system on hard drive.  
UEFI Boot Manager" on  
page 39. If necessary, install  
the operating system on your  
hard drive. See your  
operating system  
documentation.  
No timer tick  
interrupt.  
Faulty system board.  
See "Getting Help" on  
page 149.  
PCIe Training  
Error: Expected  
Link Width is x, specified slot.  
Actual Link Width  
is y.  
Faulty or improperly  
installed PCIe card in the  
Reseat the PCIe card in the  
specified slot number.  
See "Troubleshooting  
Expansion Cards" on  
page 134. If the problem  
persists, see "Getting Help"  
on page 149.  
Plug & Play  
Configuration  
Error.  
Error encountered in  
initializing PCIe device;  
faulty system board.  
Install the NVRAM_CLR  
jumper in the clear position  
(pins 1 and 3) and reboot the  
system. See Figure 6-1 for  
jumper location. If the  
problem persists,  
see "Troubleshooting  
Expansion Cards" on  
page 134.  
Quad rank DIMM  
detected after  
single rank or  
dual rank DIMM in  
socket.  
Invalid memory  
configuration.  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 76.  
30  
About Your System  
Message  
Causes  
Corrective Actions  
Read fault  
The operating system cannot Replace the USB medium  
read from the hard drive or and device. Ensure that the  
USB device, the system could USB cables and SAS  
Requested sector  
not found.  
not find a particular sector on backplane cables are properly  
the disk, or the requested  
sector is defective.  
connected.  
See "Troubleshooting a USB  
Device" on page 122 or  
"Troubleshooting a Hard  
Drive" on page 131 for the  
appropriate drive(s) installed  
in your system.  
Sector not found. Faulty hard drive, USB  
Replace the USB medium or  
device. Ensure that the USB  
or SAS backplane cables are  
properly connected. See  
"Troubleshooting a USB  
Device" on page 122 or  
"Troubleshooting a Hard  
Drive" on page 131 for the  
appropriate drive(s) installed  
in your system.  
device, or USB medium.  
Seek error.  
Seek operation  
failed.  
Shutdown  
failure.  
General system error.  
See "Getting Help" on  
page 149.  
Sparing mode  
disabled. For  
sparing mode,  
matched sets  
of three must  
be populated  
across slots.  
The memory configuration Reconfigure the memory  
does not match the setting  
in BIOS. The BIOS setting  
has been disabled.  
modules for Memory  
Sparing mode. See "System  
Memory" on page 76.  
About Your System  
31  
Message  
Causes  
Corrective Actions  
The amount of  
Memory has been added or If memory has been added or  
system memory has removed or a memory  
removed, this message is  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module.  
changed.  
module may be faulty.  
See "Troubleshooting  
System Memory" on  
page 129.  
The following  
DIMMs should  
match in  
geometry:  
x,x,...  
Invalid memory  
configuration. The specified modules are installed in a  
memory modules do not  
match in size, number of  
ranks, or number of  
data lanes.  
Ensure that the memory  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 76.  
The following  
DIMMs should  
match in rank  
count: x,x,...  
The following  
DIMMs should  
match in size:  
x,x,...  
The following  
DIMMs should  
match in size  
and geometry:  
x,x,...  
The following  
DIMMs should  
match in size  
and rank count:  
x,x,...  
32  
About Your System  
Message  
Causes  
Corrective Actions  
Thermal sensor  
not detected  
on x.  
A memory module without a Replace the memory  
thermal sensor is installed in module. See "System  
the specified memory slot.  
Memory" on page 76.  
Time-of-day  
clock stopped.  
Faulty battery or faulty chip. See "Troubleshooting the  
System Battery" on page 126.  
Time-of-day not  
set - please run settings; faulty system  
SETUP program.  
Incorrect Time or Date  
Check the Time and Date  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 39. If the problem  
persists, replace the system  
battery. See "System Battery"  
on page 100.  
battery.  
Timer chip  
counter 2 failed.  
Faulty system board.  
See "Getting Help" on  
page 149.  
TPM  
A TPM configuration  
Information only.  
configuration  
operation  
honored. System  
will now reset.  
command has been entered.  
The system reboots and  
executes the command.  
TPM  
This message displays during Enter I or M to proceed.  
system restart after a TPM  
configuration command has  
been entered. User  
configuration  
operation is  
pending. Press  
(I) to Ignore  
interaction is required to  
OR (M) to Modify proceed.  
to allow this  
change and reset  
the system.  
WARNING:  
Modifying could  
prevent  
security.  
TPM failure  
A Trusted Platform Module See "Getting Help" on  
(TPM) function has failed. page 149.  
About Your System  
33  
Message  
Causes  
Corrective Actions  
Unable to launch System halted after F10  
Restart the system and  
update the Lifecycle  
Controller repository to the  
latest software to restore full  
System Services  
image. System  
halted!  
keystroke because System  
Services image is either  
corrupted in the system  
firmware or has been lost due functionality. See the  
to system board replacement. Lifecycle Controller User  
Guide for more information.  
The iDRAC6 Enterprise card  
flash memory or BMC SPI  
flash may be corrupted.  
Restore the flash memory  
using the latest version on  
support.dell.com. See the  
Integrated Dell Remote  
Access Controller 6  
(iDRAC6) User Guide for  
instructions on performing a  
field replacement of the  
flash memory.  
Unexpected  
interrupt in  
protected mode.  
Improperly seated memory  
modules or faulty  
keyboard/mouse  
Reseat the memory modules.  
See "Troubleshooting  
System Memory" on  
controller chip.  
page 129. If the problem  
persists, see "Getting Help"  
on page 149.  
Unsupported CPU  
combination  
Processor(s) is not supported Install a supported processor  
by the system.  
or processor combination.  
See "Processors" on page 95.  
Unsupported CPU  
stepping  
detected.  
Unsupported DIMM Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 76.  
detected. The  
following DIMM  
has been  
configuration. The system  
runs but with the specified  
memory module disabled.  
disabled: x  
34  
About Your System  
Message  
Causes  
Corrective Actions  
Invalid memory  
configuration.  
Memory modules are  
mismatched in the  
specified slots.  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 76.  
Unsupported  
memory  
configuration.  
DIMM mismatch  
across slots  
detected:  
x,x,...  
Unused memory  
The memory configuration Reconfigure the memory for  
detected. DIMM’s is not optimal for  
installed in the mirroring mode.  
memory mirroring mode, or  
change the memory mode to  
Optimized or Sparing in the  
BIOS setup screen. See  
"System Memory" on  
page 76.  
following slot  
Modules in the  
are not available specified slots are unused.  
when in mirror  
mode: x,x,x.  
Unused memory  
The memory configuration is Reconfigure the memory for  
detected. DIMM’s not optimal for Advanced  
installed in the ECC Memory Mode.  
Advanced ECC Memory  
Mode, or change the  
following slot  
are not available slots are unused.  
when in 128-bit  
Modules in the specified  
memory mode to Optimized  
or Sparing in the BIOS setup  
screen. See "System  
advanced ECC  
Memory" on page 76.  
mode: x,x,x.  
Warning: A fatal A fatal system error  
error has caused occurred and caused the  
Check the SEL for  
information that was logged  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 121 for  
any faulty components  
specified in the SEL.  
system reset!  
system to reboot.  
Please check the  
system event log!  
Warning! No micro Micro code update failed.  
code update  
loaded for  
Update the BIOS firmware.  
See "Getting Help" on  
page 149.  
processor n.  
About Your System  
35  
Message  
Causes  
Corrective Actions  
Warning! Power  
The system configuration of If any system components  
required exceeds processor(s), memory  
were just upgraded,  
return the system to the  
PSU wattage.  
Check PSU and  
system  
modules, and expansion  
cards may not be supported previous configuration. If  
by the power supplies.  
the system boots without  
this warning, then the  
replaced component(s) are  
not supported with this  
power supply. If Energy  
Smart power supplies are  
installed, replace them with  
the High Output power  
supplies to use the  
configuration.  
Warning!  
Performance  
degraded. CPU and  
memory set to  
minimum  
frequencies to  
meet PSU wattage.  
System will  
reboot.  
components. See "Power  
Supplies" on page 74.  
Warning! PSU  
mismatch. PSU  
A high output power supply Install two high output  
and an Energy Smart power or two Energy Smart power  
redundancy lost. supply are installed in the  
supplies in the system.  
Check PSU.  
system at the same time.  
You can also run the system  
on one power supply until  
you can obtain two power  
supplies of the same type.  
See "Troubleshooting Power  
Supplies" on page 127.  
Warning!  
Unsupported  
memory  
configuration  
detected. The  
memory  
configuration is  
not optimal. The  
recommended  
memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 76. If the  
problem persists,  
see "Troubleshooting System  
Memory" on page 129.  
configuration. The system  
runs but with reduced  
functionality.  
configuration  
is: <message>  
36  
About Your System  
Message  
Causes  
Corrective Actions  
Write fault.  
Faulty USB device, USB  
Replace the USB medium or  
medium, hard drive, or hard device. Ensure that the USB  
Write fault on  
selected drive.  
drive subsystem.  
and SAS backplane cables  
are properly connected.  
See "Troubleshooting a USB  
Device" on page 122  
and "Troubleshooting a Hard  
Drive" on page 131.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary on support.dell.com/manuals.  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format  
a hard drive, a message warns you that you may lose all data on the hard drive.  
Warning messages usually interrupt the task and require you to respond  
by typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the  
operating system. For more information, see the documentation that  
accompanied the application or operating system.  
Diagnostics Messages  
The system diagnostic utilities may issue messages if you run diagnostic tests  
on your system. See "Running the Embedded System Diagnostics" on  
page 140 for more information about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system.  
Alert messages include information, status, warning, and failure messages  
for drive, temperature, fan, and power conditions. For more information,  
see the systems management software documentation.  
About Your System  
37  
       
Other Information You May Need  
WARNING: See the safety and regulatory information that shipped with your  
system. Warranty information may be included within this document or as a  
separate document.  
•
•
•
The rack documentation included with your rack solution describes how to  
install your system into a rack.  
The Getting Started Guide provides an overview of system features,  
setting up your system, and technical specifications.  
Any media that ships with your system that provides documentation and  
tools for configuring and managing your system, including those  
pertaining to the operating system, system management software,  
system updates, and system components that you purchased  
with your system.  
NOTE: Always check for updates on support.dell.com/manuals and read the  
updates first because they often supersede information in other documents.  
38  
About Your System  
   
2
Using the System Setup Program  
and UEFI Boot Manager  
The System Setup program is the BIOS program that enables you to manage  
your system hardware and specify BIOS-level options. From the System Setup  
program, you can:  
•
•
•
•
View the system hardware configuration  
Enable or disable integrated devices  
Set performance and power management thresholds  
Manage system security  
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> after you see the following message:  
<F2> = System Setup  
NOTE: The system does not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
Responding to Error Messages  
If an error message appears while the system is booting, make a note of the  
message. See "System Messages" on page 22 for an explanation of the message  
and suggestions for correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to  
display a message that the system memory size has changed the first time you  
start your system.  
Using the System Setup Program and UEFI Boot Manager  
39  
             
Using the System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
<Enter>, <Spacebar>, <+>, Cycles through the settings in a field. In many  
<–>, left and right arrows  
fields, you can also type the appropriate value.  
<Esc>  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
40  
Using the System Setup Program and UEFI Boot Manager  
 
System Setup Options  
Main Screen  
Figure 2-1. Main System Setup Program Screen  
NOTE: The options for the System Setup program change based on the  
system configuration.  
NOTE: The System Setup program defaults are listed under their respective options  
in the following sections, where applicable.  
Option  
Description  
System Time  
System Date  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
Memory Settings Displays information related to installed memory. See "Memory  
Settings Screen" on page 43.  
Processor Settings Displays information related to processors (speed, cache size,  
and so on). See "Processor Settings Screen" on page 43.  
Using the System Setup Program and UEFI Boot Manager  
41  
       
Option  
Description  
Boot Settings  
See "Boot Settings Screen" on page 45.  
Integrated Devices See "Integrated Devices Screen" on page 45.  
PCI IRQ  
Assignment  
Displays a screen to change the IRQ assigned to each of the  
integrated devices on the PCI bus, and any installed expansion  
card that requires an IRQ.  
Serial  
See "Serial Communication Screen" on page 47.  
Communication  
(Off default)  
Power  
Management  
Enables you to manage power usage of the processor, fans, and  
memory modules with preconfigured or customized settings.  
See "Power Management Screen" on page 48.  
System Security  
Displays a screen to configure the system password and setup  
password features. See "System Security Screen" on page 48,  
"Using the System Password" on page 51, and "Using the Setup  
Password" on page 53 for more information.  
Keyboard  
NumLock  
(On default)  
Determines whether your system starts up with the NumLock  
mode activated on 101- or 102-key keyboards (does not apply to  
84-key keyboards).  
Report Keyboard Enables or disables reporting of keyboard errors during the  
Errors  
(Report default)  
POST. Select Report for host systems that have keyboards  
attached. Select Do Not Report to suppress all error messages  
relating to the keyboard or keyboard controller during POST.  
This setting does not affect the operation of the keyboard itself if  
a keyboard is attached to the system.  
F1/F2 Prompt on Enables the system to halt on errors during POST, which allows  
Error (Enabled  
default)  
the user to observe events that may scroll by unnoticed during  
normal POST. Press F1 to continue or F2 to enter the System  
Setup program.  
CAUTION: When setting this option to Disabled, the system  
does not halt if an error occurs during POST. Any critical  
errors is displayed and logged in the system event log.  
42  
Using the System Setup Program and UEFI Boot Manager  
Memory Settings Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the system memory size.  
Displays the system memory type.  
Displays the system memory speed.  
Displays the video memory size.  
System Memory Testing  
(Enabled default)  
Specifies whether system memory tests are run at system  
boot. Options are Enabled and Disabled.  
Memory Operating Mode This field displays the type of memory operation if a  
valid memory configuration is installed. When set to  
Optimizer Mode, the memory controllers run  
independently of each other for improved memory  
performance. When set to Mirror Mode, memory  
mirroring is enabled. When set to Advanced ECC  
Mode, two controllers are joined in 128-bit mode  
running multi-bit advanced ECC. For information about  
the memory modes, see "System Memory" on page 76.  
NOTE: The Spare Mode option may not be present  
on all systems.  
Node Interleaving  
(Disabled default)  
If this field is Enabled, memory interleaving is supported  
if a symmetric memory configuration is installed. If  
Disabled, the system supports Non-Uniform Memory  
Architecture (NUMA) (asymmetric) memory  
configurations.  
NOTE: The Node Interleaving field must be set to Disabled  
when using Mirror mode.  
Processor Settings Screen  
Option  
Description  
64-bit  
Specifies if the processor(s) support 64-bit extensions.  
Displays the processor clock speed.  
Core Speed  
Bus Speed  
Displays the processor bus speed.  
Using the System Setup Program and UEFI Boot Manager  
43  
         
Option  
Description  
Logical Processor  
(Enabled default)  
Each processor core supports up to two logical  
processors. If this field is set to Enabled, the BIOS  
reports both logical processors. If set to Disabled,  
only one logical processor is monitored by the BIOS.  
Virtualization Technology Enables or disables virtualization software to use the  
(Disabled default)  
virtualization technology incorporated in the processor.  
NOTE: Disable this feature if your system will not be  
running virtualization software.  
Adjacent Cache Line  
Prefetch  
Enables or disables high utilization of sequential  
memory access.  
(Enabled default)  
NOTE: Disable this option for applications that require  
high utilization of random memory access.  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
Execute Disable  
(Enabled default)  
Enables or disables Execute Disable Memory Protection  
Technology.  
Number of Cores per  
Processor  
If set to All, the maximum number of cores in each  
processor is enabled.  
(All default)  
Turbo Mode  
(Enabled default)  
Enables or disables Turbo Mode if Turbo Boost  
technology is supported by the processor(s).  
C States  
(Enabled default)  
When set to Enabled, the processor(s) can operate in all  
available power states.  
Processor 1 Family -Model- Displays the family, model, and stepping of the selected  
Stepping processor.  
Processor 2 Family -Model- Displays the family, model, and stepping of the  
Stepping  
selected processor.  
44  
Using the System Setup Program and UEFI Boot Manager  
Boot Settings Screen  
Option  
Description  
Boot Mode  
(BIOS default)  
CAUTION: Switching the boot mode could prevent  
the system from booting if the operating system was  
not installed in the same boot mode.  
Setting this field to BIOS allows compatibility with non-  
UEFI operating systems.  
Boot Sequence  
This field indicates to the system, the location of the  
operating system files needed for startup.  
Hard-Disk Drive  
Sequence  
Determines the order in which the BIOS attempts to  
boot from hard drives in the system during system  
startup.  
USB Flash Drive  
Emulation Type  
(Auto default)  
Determines the emulation type for a USB flash drive.  
Hard disk allows the USB flash drive to act as a hard  
drive. Auto automatically chooses an emulation type.  
Boot Sequence Retry  
(Disabled default)  
If this field is enabled and the system has failed to boot,  
the system reattempts to boot after 30 seconds.  
Integrated Devices Screen  
Option  
Description  
Integrated SAS  
Controller  
Enables or disables the integrated storage controller.  
(Enabled default)  
User Accessible USB  
Ports  
Enables or disables the user-accessible USB ports. Options  
are All Ports On, Only Back Ports On, and All Ports Off.  
(All Ports On default)  
Internal USB Port 1  
(On default)  
Enables or disables the internal USB port.  
Enables or disables the internal USB port.  
Internal USB Port 2  
(On default)  
Embedded NIC1 and  
NIC2  
(Enabled default)  
Enables or disables the OS interface of the two embedded  
NICs. (The NICs may also be accessed through the  
system’s management controller.)  
Using the System Setup Program and UEFI Boot Manager  
45  
         
Option  
Description  
Embedded Gb NICx  
Enables or disables the embedded NICs. Options are  
(NIC1 default: Enabled Enabled, Enabled with PXE, and Enabled with iSCSI  
with PXE;  
Other NICs: Enabled)  
Boot. PXE support allows the system to boot from the  
network.  
MAC Address  
Displays the MAC address for the NIC.  
OS Watchdog Timer  
(Disabled default)  
Sets a timer to monitor the operating system for activity,  
and aids in recovery if the system stops responding.  
When Enabled, the operating system is allowed  
to initialize the timer. When Disabled, the timer is  
not initialized.  
NOTE: This feature is usable only with operating systems  
that support WDAT implementations of the Advanced  
Configuration and Power Interface (ACPI) 3.0b specification.  
I/OAT DMA Engine  
(Disabled default)  
Enables or disables the I/O acceleration technology  
(I/OAT). This feature should only be enabled if the  
hardware and software support I/OAT.  
Embedded Video  
Controller  
Displays the total amount of video memory available in  
the embedded video controller.  
(Enabled default)  
PCI IRQ Assignments Screen  
Option  
Description  
Embedded X-treme PCI  
Adapter  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
46  
Using the System Setup Program and UEFI Boot Manager  
   
Serial Communication Screen  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Selects whether the serial communication devices  
(Serial Device 1 and Serial Device 2) are enabled in  
BIOS. BIOS console redirection can also be enabled and  
the port address used can be specified.  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
Serial Port Address  
(Serial Device 1=COM1,  
Serial Device 2=COM2  
default)  
Sets the serial port addresses for the two serial devices.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
External Serial Connector Specifies whether Serial Device 1, Serial Device 2,  
(Serial Device1 default)  
or Remote Access Device has access to the  
external serial connector.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL,  
configure the same port address for console redirection  
and the serial device.  
Failsafe Baud Rate  
(115200 default)  
Displays the failsafe baud rate used for console  
redirection. BIOS attempts to determine the baud rate  
automatically. This failsafe baud rate is used only if the  
attempt fails. This rate should not be adjusted.  
Remote Terminal Type  
(VT100/VT220 default)  
Sets the remote console terminal type, either  
VT100/VT220 or ANSI.  
Redirection After Boot  
(Enabled default)  
Enables or disables BIOS console redirection when the  
operating system is loaded.  
Using the System Setup Program and UEFI Boot Manager  
47  
   
Power Management Screen  
Option  
Description  
Power  
Options are OS Control, Active Power Controller, Custom,  
or Maximum Performance. For all but the Custom setting, the  
BIOS pre-configures the power settings on this screen as follows:  
Management  
(Active Power  
Controller  
default)  
•
OS Control sets the CPU power to OS DBPM, the fan power to  
Minimum Power, and the memory power to Maximum  
Performance. In this setting, all processor performance  
information is passed from the system BIOS to the operating  
system for control. The operating system sets the processor  
performance based on processor utilization.  
•
•
Active Power Controller sets the CPU power to System DBPM  
the fan power to Minimum Power, and the memory power to  
Maximum Performance. The BIOS sets the processor  
performance based on processor utilization.  
,
Maximum Performance sets all fields to Maximum  
Performance  
.
CPU Power and  
Performance  
Options are OS DBPM, System DBPM, Maximum  
Performance, or Minimum Power.  
Management  
Fan Power and  
Performance  
Management  
Options are Maximum Performance or Minimum Power.  
Memory Power  
Options are Maximum Performance, a specified frequency, or  
and Performance Minimum Power.  
Management  
System Security Screen  
Option  
Description  
System Password  
Displays the current status of the password security  
feature and allows a new system password assignment and  
verification.  
NOTE: For more information, see "Using the System  
Password" on page 51.  
48  
Using the System Setup Program and UEFI Boot Manager  
       
Option  
Description  
Setup Password  
Restricts access to the System Setup program by using a  
setup password.  
NOTE: For more information, see "Using the System  
Password" on page 51.  
Password Status  
(Unlocked default)  
When Setup Password is assigned and this field is  
Locked, the system password cannot be changed or  
disabled at system start-up.  
For more information, see "Using the System Password"  
on page 51.  
TPM Security  
(Off default)  
Sets the reporting of the Trusted Platform Module  
(TPM) in the system.  
If Off, the presence of the TPM is not reported to the  
operating system.  
If On with Pre-boot Measurements, the system reports  
the TPM to the operating system and stores the pre-boot  
measurements to the TPM during POST.  
If On without Pre-boot Measurements, the system  
reports the TPM to the operating system and bypasses  
pre-boot measurements.  
TPM Activation  
(No Change default)  
When set to Activate, the TPM is enabled to default  
settings. When set to Deactivate, the TPM is disabled.  
The No Change state initiates no action. The operational  
state of the TPM remains unchanged (all user settings for  
the TPM are preserved).  
NOTE: This field is read-only when TPM Security is set  
to Off.  
TPM Clear  
(No default)  
CAUTION: Clearing the TPM will lose all encryption  
keys in the TPM. This option prevents booting to the  
operating system and results in data loss if the  
encryption keys cannot be restored. Back up the  
TPM keys prior to enabling this option.  
When set to Yes, all TPM contents are cleared.  
NOTE: This field is read-only when TPM Security  
is set to Off.  
Using the System Setup Program and UEFI Boot Manager  
49  
Option  
Description  
Power Button  
(Enabled default)  
If Enabled, the power button can turn the system's power  
off and on. On an ACPI-compliant operating system, the  
system performs an orderly shutdown before power is  
turned off.  
When Disabled, the button can only turn on  
system power.  
NMI Button  
(Disabled default)  
CAUTION: Use the NMI button only if directed to  
do so by qualified support personnel or by the  
operating system's documentation. Pressing this  
button halts the operating system and displays a  
diagnostic screen.  
Enables or disables the NMI feature.  
AC Power Recovery  
(Last default)  
Determines how the system reacts when power is  
restored. If set to Last, the system returns to the last  
power state. On turns on the system after power is  
restored. Off allows the system to remain off after power  
is restored.  
AC Power Recovery Delay Determines when the system restarts after power is  
restored. Options are Immediate (no delay),  
(Immediate default)  
Random (between 30 to 240 seconds for Integrated Dell  
Remote Access Controller (iDRAC), or 45 to 240 seconds  
for BMC), or User Defined.  
User Defined Delay  
Determines the user defined AC Recovery Delay.  
Exit Screen  
Press <Esc> to exit the System Setup program. The Exit screen appears:  
• Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
50  
Using the System Setup Program and UEFI Boot Manager  
 
System and Setup Password Features  
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on  
page 146.  
Your system is shipped without the system password feature enabled in BIOS.  
CAUTION: The password features provide a basic level of security for the data on  
your system. Anyone can access the data stored on your system if the system is  
running and unattended.  
Using the System Password  
When a system password is assigned, the system prompts for the system  
password after the system starts and only those with the password have full  
use of the system.  
Assigning a System Password  
Before assigning a system password, enter the System Setup program and  
check the System Password option.  
When a system password is assigned, System Password is Enabled.  
If Password Status is Unlocked, you can change the system password.  
If Locked, you cannot change the system password. Disabling the password  
jumper on the system board sets System Password to Disabled, and you  
cannot change or enter a new system password.  
When a system password is not assigned and the password jumper on the  
system board is in the enabled position, System Password is Not Enabled and  
Password Status is Unlocked. To assign a system password:  
1
2
3
Verify that Password Status is Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. To erase a character, press  
<Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> before you complete step 5.  
Using the System Setup Program and UEFI Boot Manager  
51  
       
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
6
Either reboot the system now for the password protection to take effect or  
continue working.  
NOTE: Password protection does not take effect until the system reboots.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 53), the system accepts your setup password as an alternate system  
password.  
When Password Status is Unlocked, you have the option to leave the  
password security enabled or to disable password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
When Password Status is Locked, you must type the password and press  
<Enter> when prompted at reboot.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message that the system has halted and must be shut down manually  
using the power button.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to protect your system from unauthorized  
changes.  
52  
Using the System Setup Program and UEFI Boot Manager  
 
Disabling the System Password  
If the system password is already set, you can disable it by typing the password  
during POST and pressing <Ctrl><Enter> or you can enter the system  
setup and press <Enter> twice when you are in the system password menu.  
Changing an Existing System Password  
1
2
3
4
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen.  
Verify that the Password Status is Unlocked  
.
Type the new system password in the two password fields.  
The System Password field changes to Not Enabled if the password was  
deleted.  
Using the Setup Password  
Assigning a Setup Password  
You can assign a setup password only when the Setup Password is Not  
Enabled. To assign a setup password, highlight the Setup Password option  
and press the <+> or <–> key. The system prompts you to enter and  
verify the password.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. The system password cannot be used in place of the setup password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. To erase a character, press  
<Backspace> or the left-arrow key.  
When you verify the password, the Setup Password changes to Enabled.  
The next time you enter the System Setup program, the system prompts you  
for the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
Using the System Setup Program and UEFI Boot Manager  
53  
     
Operating With a Setup Password Enabled  
If Setup Password is Enabled, you must enter the correct setup password  
before modifying most of the System Setup options.  
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens. The following options are  
exceptions: If System Password is not Enabled and is not locked through the  
Password Status option, you can assign a system password. You cannot disable  
or change an existing system password.  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 53.  
Embedded System Management  
The Lifecycle Controller is an embedded utility that enables systems  
management tasks from an embedded environment throughout the server’s  
lifecycle.  
The controller can be started during the boot sequence and can function  
independently of the operating system.  
NOTE: Certain platform configurations may not support the full set of features  
provided by the controller.  
On systems with Baseboard Management Controller (BMC), the Lifecycle  
Controller supports running diagnostics to validate the memory, I/O devices,  
processors, physical disks, and other peripherals.\  
NOTE: The Baseboard Management Controller (BMC) utility is replaced by the  
iDRAC6 utility.  
54  
Using the System Setup Program and UEFI Boot Manager  
   
The iDRAC6 Express provides the following additional features in a remote  
environment:  
•
•
Downloading and applying firmware updates  
Configuring hardware and firmware  
For more information about setting up the controller and configuring  
hardware and firmware, see the Lifecycle Controller User Guide at  
support.dell.com/manuals.  
NOTE: To reinstall and deploy the operating system, use the Recovery Manager  
solution available for download at support.dell.com.  
Baseboard Management Controller Configuration  
NOTE: The Baseboard Management Controller (BMC) utility is replaced by the  
iDRAC6 utility.  
The BMC enables configuring, monitoring, and recovery of systems remotely.  
BMC provides the following features:  
•
•
•
•
•
Uses the system’s integrated NIC  
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Allows control of system functions including power on and off  
Functions independently of the system’s power state or the system’s  
operating system  
•
Provides text console redirection for system setup, text-based utilities,  
and operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect  
the network connection to integrated NIC1.  
For additional information on using BMC, see the documentation for the  
BMC and systems management applications.  
Using the System Setup Program and UEFI Boot Manager  
55  
   
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted after POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, and then restart your system  
and try again.  
iDRAC Configuration Utility  
The iDRAC Configuration Utility is a pre-boot configuration environment  
that allows you to view and set parameters for the iDRAC6 and for the  
managed server. The iDRAC Configuration Utility enables you to:  
•
Configure, enable, or disable the iDRAC6 local area network (LAN)  
through the dedicated iDRAC6 Enterprise card port or the  
embedded NICs.  
•
•
•
•
Enable or disable IPMI over LAN.  
Enable a LAN Platform Event Trap (PET) destination.  
Attach or detach the Virtual Media devices.  
Change the administrative username and password and  
manage user privileges.  
•
View System Event Log (SEL) messages or clear messages from the log.  
For additional information on using iDRAC6, see the documentation for  
iDRAC6 and systems management applications.  
Entering the iDRAC Configuration Utility  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted during POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, restart your system and try again.  
56  
Using the System Setup Program and UEFI Boot Manager  
       
3
Installing System Components  
Recommended Tools  
•
•
•
•
Key to the system keylock  
#1 and #2 Phillips screwdrivers  
T10 Torx screwdriver  
Wrist grounding strap  
Inside the System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the product.  
Installing System Components  
57  
       
Figure 3-1. Inside the System  
5
4
3
2
1
6
7
8
10  
9
1
3
5
7
9
cooling fan  
2
4
6
8
internal hard drives (2)  
power supply bays (2)  
expansion-card riser  
cooling shroud  
heat sink/processor (2)  
system cooling fans (4)  
memory modules (8)  
SAS backplane  
10 hard drives (12)  
58  
Installing System Components  
 
Front Bezel  
Removing the Front Bezel  
1
2
3
4
Using the system key, unlock the bezel.  
Lift the release latch next to the key lock.  
Rotate the left end of the bezel away from the front panel.  
Unhook the right end of the bezel and pull the bezel away from  
the system.  
Figure 3-2. Removing and Installing the Front Bezel  
3
2
1
4
1
3
release latch  
bezel  
2
4
keylock  
hinge tab  
Installing System Components  
59  
       
Installing the Front Bezel  
1
2
3
Hook the right end of the bezel onto the chassis.  
Fit the free end of the bezel onto the system.  
Secure the bezel with the keylock. See Figure 3-2.  
Opening and Closing the System  
WARNING: Whenever you need to lift the system, get others to assist you.  
To avoid injury, do not attempt to lift the system by yourself.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
Opening the System  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
Rotate the latch release lock on the system cover counter clockwise to the  
unlocked position. See Figure 3-3.  
3
4
Lift the latch on top of the system and slide the cover back.  
Grasp the cover on both sides and lift the cover away from the system. See  
Figure 3-3.  
60  
Installing System Components  
           
Figure 3-3. Opening and Closing the System  
2
1
1
system cover latch  
2
latch release lock  
Closing the System  
1
2
Lift the latch on the system cover.  
Place the cover onto the chassis and offset it slightly back so that the two  
hooks on the back edge of the cover fit the corresponding tabs on the back  
edge of the chassis. See Figure 3-3.  
3
4
5
Slide the cover towards the front of the chassis and press down the latch.  
Rotate the latch release lock in the clockwise direction to secure the cover.  
Reconnect the system and peripherals to their electrical outlets, and turn  
on the system.  
Installing System Components  
61  
       
Cooling Shroud  
A cooling shroud directs airflow from the cooling fans over the system  
processor(s) and memory module(s).  
Removing the Cooling Shroud  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Open the system. See "Opening the System" on page 60.  
Grasp and gently lift the shroud up and away from the system board.  
See Figure 3-4.  
Figure 3-4. Removing and Installing the Cooling Shroud  
2
1
1
numbered fan bays  
2
cooling shroud  
62  
Installing System Components  
       
Installing the Cooling Shroud  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
Align the shroud using the center of the numbered fan bays as a guide.  
Press the cooling shroud down into the chassis.  
Close the system. See "Closing the System" on page 61.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Hard Drives  
Your system supports up to twelve 3.5" SAS hard drives in 3.5" hot-swap hard  
drive carriers. The hard drives are front-mounted and connected to a SAS  
backplane through hard-drive carriers. See Figure 3-1.  
Removing a Hard-Drive Blank  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have drive blanks installed.  
1
2
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
Grasp the front of the hard-drive blank, press the release lever on  
the right side, and slide the blank out until it is free of the drive bay.  
See Figure 3-5.  
Installing System Components  
63  
               
Figure 3-5. Removing or Installing a Hard-Drive Blank  
1
2
1
hard-drive blank  
2
release lever  
Installing a Hard-Drive Blank  
Align the hard-drive blank with the drive bay and insert the blank into the  
drive bay until the release lever clicks into place. See Figure 3-5.  
Removing a Hot-Swap Hard Drive  
1
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
2
Using the RAID management software, prepare the drive for removal. Wait  
until the hard-drive indicators on the drive carrier signal that the drive can  
be removed safely. See "Hard-Drive Indicator Patterns" on page 14  
.
If the drive has been online, the green activity/fault indicator flashes as  
the drive is powered down. When the drive indicators are off, the drive is  
ready for removal.  
3
4
Press the release button and open the drive carrier release handle to  
release the drive. See Figure 3-6.  
Slide the hard drive out of the drive bay.  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have hard-drive blanks installed.  
5
Insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive  
Blank" on page 64.  
64  
Installing System Components  
       
Figure 3-6. Removing and Installing a Hot-Swap Hard Drive  
1
2
1
release button  
2
hard-drive carrier handle  
Installing a Hot-Swap Hard Drive  
CAUTION: Use only hard drives that have been tested and approved for use with  
the SAS backplane.  
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully  
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a  
partially installed carrier can damage the partially installed carrier's shield spring  
and make it unusable.  
CAUTION: To prevent data loss, ensure that your operating system  
supports hot-swap drive installation. See the documentation supplied  
with the operating system.  
1
2
3
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
If present, remove the drive blank. See "Removing a Hard-Drive  
Blank" on page 63.  
Press the button on the front of the drive carrier.  
Installing System Components  
65  
   
4
5
With the lever on the hard drive carrier open, slide the hard drive into  
the drive bay until the carrier contacts the backplane. See Figure 3-6.  
Close the handle to lock the drive in place.  
Removing a Hard Drive From a Hard-Drive Carrier  
Remove the screws from the slide rails on the hard-drive carrier and separate  
the hard drive from the carrier. See Figure 3-7.  
Figure 3-7. Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier  
1
4
3
2
1
3
hard drive  
2
4
SAS indicator  
screws (4)  
drive carrier  
66  
Installing System Components  
 
Installing a Hard Drive Into a Hard-Drive Carrier  
1
Insert the hard drive into the hard-drive carrier with the connector end of  
the drive at the back. See Figure 3-7.  
2
Align the holes on the hard drive with the holes on the hard-drive carrier.  
When aligned correctly, the back of the hard drive will be flush with the  
back of the hard-drive carrier.  
3
Attach the four screws to secure the hard drive to the hard-drive carrier.  
Internal Hard Drives  
Your system supports two cabled 2.5" SAS internal hard drives. Internal hard  
drives are connected to the SAS backplane. The operating system is installed  
on the internal hard drives in a RAID 1 configuration. For information on  
RAID configuration, see the RAID documentation at  
support.dell.com/manuals.  
Removing an Internal Hard Drive Bay  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Open the system. See "Opening the System" on page 60.  
Lift the latch on your internal hard-drive bay and lift it out of the system.  
See Figure 3-8.  
Installing System Components  
67  
       
Figure 3-8. Removing and Installing an Internal Hard-Drive Bay  
2
3
1
4
1
3
internal hard drives (2)  
internal hard-drive bay  
2
4
release latch  
support bracket  
68  
Installing System Components  
Installing an Internal Hard-Drive Bay  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Open the system. See "Opening the System" on page 60.  
Lift the latch on your internal hard-drive bay and align the bay on the  
support bracket.  
4
Rotate the latch to lock.  
Removing an Internal Hard Drive From the Internal Hard-Drive Bay  
Remove the screws on the sides of the internal hard-drive bay and slide out  
the hard drive. See Figure 3-9.  
Installing System Components  
69  
   
Figure 3-9. Removing and Installing an Internal Hard Drive From the Internal  
Hard-Drive Bay  
3
2
1
4
1
3
internal hard drive bay  
2
4
release latch  
screws (4) *  
internal hard drive  
*Screws are supplied along with the hard drives ordered from Dell.  
Installing a Hard Drive Into a Hard-Drive Bay  
1
Insert the hard drive into the internal hard-drive bay with the connector  
end of the drive at the back, until it is flush with the back of the hard-drive  
bay. See Figure 3-9.  
2
Attach the four screws to secure the hard drive to the hard-drive bracket.  
70  
Installing System Components  
 
Cooling Fans  
Your system contains four dual-motor cooling fans. These provide cooling  
for the processor, PCI cards, and memory modules. Your system also contains  
one single-motor fan to provide cooling for the power supplies.  
NOTE: Hot-swap removal or installation of the cooling fans is not supported.  
NOTE: In the event of a problem with a particular fan, the fan number is referenced  
by the system’s management software, allowing you to easily identify and replace  
the proper fan by noting the fan numbers on the fan assembly.  
Removing a Cooling Fan  
WARNING: The cooling fan can continue to spin for some time after the system  
has been powered down. Allow time for the fan to stop spinning before removing  
it from the system.  
WARNING: Do not attempt to operate the system without the cooling fans.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
If applicable, remove the cooling shroud. See "Removing the Cooling  
Shroud" on page 62.  
4
Disconnect the fan’s power cable from the system board. See Figure 3-10.  
NOTE: To remove fans 3 and 4, remove the storage controller card first.  
See "Removing the Storage Controller Card" on page 87.  
NOTE: To remove fan 5, remove the internal hard drive bay and carrier. See  
"Removing an Internal Hard Drive Bay" on page 67.  
5
Press the release tab while grasping the ends of the fan and lift the fan  
straight up from the fan bracket. See Figure 3-10.  
Installing System Components  
71  
   
Figure 3-10. Removing and Installing a Fan  
2
1
3
1
3
fans (5)  
2
release tab  
fan power cable  
72  
Installing System Components  
Installing a Cooling Fan  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
Align the fan module so that the side with the power cable faces toward  
the back of the system.  
Slide the fan module into the fan assembly until the fan is fully seated.  
See Figure 3-10.  
Connect the fan’s power cable to the power connector on the system  
board.  
Replace the internal hard-drive carrier and bay. See "Installing an Internal  
Hard-Drive Bay" on page 69.  
5
6
Route the power cable through the guides on the chassis.  
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
7
8
Close the system. See "Closing the System" on page 61.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing System Components  
73  
     
Power Supplies  
Your system supports two 750 W redundant power supply modules.  
NOTE: The maximum output power (shown in Watts) is listed on the  
power supply label.  
Two power supplies are installed and the second power supply provides  
hot-swappable, power redundancy. In redundant mode, the system  
distributes the power load across both power supplies to maximize efficiency.  
When a power supply is removed with the system powered on, the full power  
load is picked up by the remaining power supply.  
NOTE: The system needs to run on both power supplies always, except when you  
replace a power supply module.  
Removing a Power Supply  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: The system requires one power supply to operate the system normally.  
Remove and replace only one power supply at a time in a system that is powered  
on.  
1
2
Disconnect the power cable from the power source.  
Disconnect the power cable from the power supply and remove the system  
cables from the Velcro straps.  
NOTE: You may have to unlatch and lift the optional cable management arm if  
it interferes with power-supply removal. For information about the cable  
management arm, see the system’s rack documentation.  
3
Press the lever release latch and slide the power supply out of the chassis.  
See Figure 3-11.  
74  
Installing System Components  
         
Figure 3-11. Removing and Installing a Power Supply  
1
2
4
3
1
3
power supply  
velcro strap  
2
4
power supply handle  
release latch  
Installing a Power Supply  
1
Verify that both power supplies are of the same type and have the same  
maximum output power.  
2
Slide the new power supply into the chassis until the power supply is  
fully seated and the release latch snaps into place. See Figure 3-11.  
NOTE: If you unlatched the cable management arm in step 2 of the previous  
procedure, relatch it. For information about the cable management arm,  
see the system’s rack documentation.  
3
Connect the power cable to the power supply and plug the cable into a  
power outlet.  
CAUTION: When connecting the power cable, secure the cable with the Velcro  
strap.  
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a  
system with two power supplies, allow several seconds for the system to recognize  
the power supply and determine its status. The power-supply status indicator turns  
green to signify that the power supply is functioning properly (see Figure 1-5).  
Installing System Components  
75  
   
System Memory  
Your system supports up to eight dual-rank registered DIMMs (RDIMMs)of  
1067 MHz or 1333 MHz.  
The system contains eight memory sockets split into two sets of four sockets,  
one set per processor. Each four-socket set is organized into three channels.  
Two DIMMs for channel 0 and a single DIMM for channel 1 and 2. The first  
socket of each channel is marked with white release levers.  
Dual-rank RDIMMs of size 4 GB are supported for a total of 32 GB.  
General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following general  
guidelines when configuring your system memory.  
NOTE: Memory configurations that fail to observe these guidelines can prevent  
your system from starting and producing any video output.  
•
•
RDIMMs and UDIMMs cannot be mixed.  
Except for memory channels that are unused, all populated memory  
channels must have identical configurations.  
•
•
The memory configuration for each processor must be identical.  
Memory modules of different sizes can be mixed in A1-A4 or B1-B4  
(for example, 2 GB and 4 GB), but all populated channels must have  
identical configurations.  
•
•
For Optimizer Mode, memory modules are installed in the numeric order  
of the sockets beginning with A1 or B1.  
For Memory Mirroring or Advanced ECC Mode, the channel furthest from  
the processor is unused and memory modules are installed beginning with  
channel A1 or B1 and proceeding with channel A2 or B2.  
•
Advanced ECC Mode requires memory modules that use x4 or x8 DRAM  
device widths.  
76  
Installing System Components  
           
•
The memory speed of each channel depends on the  
memory configuration:  
–
For single or dual-rank memory modules:  
•
•
One memory module per channel supports up to 1333 MHz.  
Two memory modules per channel supports up to 1067 MHz.  
–
For quad-rank memory modules:  
•
•
One memory module per channel supports up to 1067 MHz.  
Two memory modules per channel are limited to 800 MHz,  
regardless of memory module speed.  
•
•
If quad-rank memory modules are mixed with single- or dual-rank  
modules, the quad-rank modules must be installed in the sockets  
with the white release levers.  
If memory modules with different speeds are installed, they operate at the  
speed of the slowest installed memory module(s).  
Mode-Specific Guidelines  
Three memory channels are allocated to each processor. The number of  
channels used and the allowable configurations depend on the memory mode  
selected.  
Advanced ECC (Lockstep) Mode Support  
In this configuration, the two channels closest to the processor are combined  
to form one 128-bit channel. This mode supports Single Device Data  
Correction (SDDC) for both x4- and x8-based memory modules. Memory  
modules must be identical in size, speed, and technology in  
corresponding slots.  
Memory Mirroring Support  
The system supports memory mirroring if identical memory modules are  
installed in the two channels closest to the processor (memory should not be  
installed in the farthest channel). Mirroring must be enabled in the System  
Setup program. In a mirrored configuration, the total available system  
memory is one-half of the total installed physical memory.  
Installing System Components  
77  
     
Optimizer (Independent Channel) Mode  
In this mode, all three channels are populated with identical memory  
modules. This mode permits a larger total memory capacity but does not  
support SDDC with x8-based memory modules.  
A minimal single-channel configuration of one 1 GB memory module per  
processor is also supported in this mode.  
Table 3-1 shows a sample memory configuration that follows the appropriate  
memory guidelines stated in this section.  
Table 3-1. RDIMM Dual-Rank Memory Configuration (Per Processor)  
Memory  
Sockets  
Single Processor  
Dual Processor  
Memory  
Module  
Size  
Memory  
Mode  
4
1
2
3
Physical Available Physical Available  
Memory Memory Memory Memory  
(GB) (GB) (GB) (GB)  
Optimizer 4 GB  
X
X
X
X
16 32 all  
all  
Removing Memory Modules  
WARNING: The memory modules are hot to the touch for some time after the  
system has been powered down. Allow time for the memory modules to cool  
before handling them. Handle the memory modules by the card edges and avoid  
touching the components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
4
Locate the memory module sockets. See Figure 6-1.  
78  
Installing System Components  
       
5
6
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket. See Figure 3-12.  
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
7
8
Close the system. See "Closing the System" on page 61.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Installing Memory Modules  
WARNING: The memory modules are hot to the touch for some time after the  
system has been powered down. Allow time for the memory modules to cool  
before handling them. Handle the memory modules by the card edges and avoid  
touching the components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
4
5
Locate the memory module sockets. See Figure 6-1.  
Press the ejectors on the memory module socket down and out to allow the  
memory module to be inserted into the socket. See Figure 3-12.  
6
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
Installing System Components  
79  
     
Figure 3-12. Removing and Installing a Memory Module  
1
2
3
1
3
memory module  
alignment key  
2
memory module socket ejectors (2)  
7
Align the memory module's edge connector with the alignment key of the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to  
install the memory module in the socket in only one way.  
8
9
Press down on the memory module with your thumbs to lock the memory  
module into the socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket snap in place.  
Repeat step 5 through step 8 of this procedure to install the remaining  
memory modules.  
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
11 Close the system. See "Closing the System" on page 61.  
12 Start up the system, press <F2> to enter the System Setup program,  
and check the System Memory settings on the main System Setup screen.  
80  
Installing System Components  
The system should have already changed the value to reflect the newly  
installed memory.  
13 If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 2 through step 12 of this procedure, to  
ensure that the memory modules are firmly seated in their sockets.  
14 Run the system memory test in the system diagnostics. See "Running the  
Embedded System Diagnostics" on page 140.  
Expansion Cards and Expansion-Card Risers  
Your system supports up to four PCI Express (PCIe) expansion cards installed  
in connectors on an expansion-card riser.  
Your system has an expansion-card riser 1 that provides three x4 Gen2 PCIe  
expansion-card slots and one x8 Gen2 PCIe expansion-card slot.  
CAUTION: Expansion cards can only be installed in the slots on the  
expansion-card riser. Do not attempt to install expansion cards directly into  
the riser connector on the system board.  
Expansion Card Installation Guidelines  
•
•
•
•
The expansion-card slots support full-height, half-length cards.  
The expansion-card slots are hot-swappable.  
PCI Express Generation 2 expansion cards are supported in all the slots.  
All the slots are x8 connectors.  
CAUTION: To ensure proper cooling, only one of the two expansion cards  
can have a power consumption of greater than 15 W (up to 25 W maximum),  
not including the integrated storage controller.  
•
Table 3-2 provides a guide for installing expansion cards to ensure proper  
cooling and mechanical fit. The expansion cards with the highest priority  
should be installed first using the slot priority indicated. All other  
expansion cards should be installed in card priority and slot priority order.  
Installing System Components  
81  
           
Table 3-2. Expansion-Card Installation Priority for Riser 1  
Card  
Priority  
Slot  
Priority  
Max  
Allowed  
25 W  
Card  
Card Type  
1
2
3
4
PERC H800  
8 GB NVRAM card  
10 GB NIC  
3
2
1
1
1
1
1
1
Y
Y
Y
N
All other NICs  
Removing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
4
5
6
Disconnect all cables from the card.  
Open the expansion-card latch. See Figure 3-14.  
Grasp the expansion card by its edges, and carefully remove it from the  
expansion-card connector.  
7
If you are removing the card permanently, install a metal filler bracket over  
the empty expansion slot opening and close the expansion-card latch.  
NOTE: You must install a filler bracket over an empty expansion slot to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
8
9
Close the system. See "Closing the System" on page 61.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
82  
Installing System Components  
         
Removing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
4
5
If installed, remove the expansion card from the expansion-card slot. See  
"Removing an Expansion Card" on page 82.  
If installed, remove the storage controller card. See "Removing the Storage  
Controller Card" on page 87.  
6
7
Disconnect the cables connected to the riser card.  
To remove the expansion-card riser, simultaneously press both the blue  
tabs on the expansion-card riser and lift it from the chassis. See  
Figure 3-13.  
Installing System Components  
83  
 
Figure 3-13. Removing and Installing an Expansion-Card Riser  
3
4
2
1
5
6
1
3
5
integrated storage controller slot  
expansion-card riser  
2
4
6
riser guides (2)  
expansion card slot  
riser guide posts (2)  
expansion-card riser slots (2)  
Installing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Unpack the expansion card and prepare it for installation.  
For instructions, see the documentation accompanying the card.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
84  
Installing System Components  
     
3
4
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
5
Open the expansion-card latch and remove the filler bracket.  
See Figure 3-14.  
NOTE: Keep this bracket in case you need to remove the expansion card.  
Filler brackets must be installed over empty expansion-card slots to maintain  
FCC certification of the system. The brackets also keep dust and dirt out of the  
system and aid in proper cooling and airflow inside the system.  
6
Holding the card by its edges, position the card so that the card-edge  
connector aligns with the expansion-card connector on the expansion-card  
riser.  
7
8
Insert the card-edge connector firmly into the expansion-card connector  
until the card is fully seated.  
Close the expansion-card latch. See Figure 3-14.  
Figure 3-14. Removing and Installing an Expansion Card  
2
1
3
1
3
expansion-card riser  
expansion card  
2
expansion-card latch  
Installing System Components  
85  
9
Connect any cables to the expansion card.  
10 Close the system. See "Closing the System" on page 61.  
11 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
To install an expansion-card riser, align the riser guides with the riser guide  
posts on the system board. See Figure 3-13.  
Lower the expansion-card riser into place until the expansion-card riser  
connector is fully seated.  
If applicable, reinstall the expansion card. See "Installing an Expansion  
Card" on page 84.  
Reinstall the storage controller card. See "Installing the Storage Controller  
Card" on page 89.  
5
6
7
Reconnect all cables.  
Close the system. See "Closing the System" on page 61.  
Reconnect the system and peripherals to their power sources.  
Integrated Storage Controller Card  
Your system includes a dedicated expansion-card slot on the riser for an  
integrated RAID controller card that provides the integrated storage  
subsystem for your system’s hard drives. The controller supports SAS hard  
drives and also enables you to set up the hard drives in RAID configurations  
as supported by the version of the storage controller included with your  
system.  
86  
Installing System Components  
     
Removing the Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
If installed, remove the expansion card. See "Removing an Expansion  
Card" on page 82.  
4
5
6
Disconnect the SAS cables connected to the card.  
Disconnect the cable connecting the card to the expansion-card riser.  
For a battery-cached RAID controller, disconnect the cable connecting the  
card to the RAID battery.  
7
Bend both the card-edge guides outward and pull the storage controller  
card out of the connector.  
Installing System Components  
87  
   
Figure 3-15. Installing and Removing the Storage Controller Card  
2
1
3
4
5
6
1
3
5
storage connector  
2
4
6
expansion-card riser  
storage controller card  
SAS data cable connector  
storage controller card cable  
release lever (blue)  
88  
Installing System Components  
 
Installing the Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
If installed, remove the expansion card. See "Removing an Expansion  
Card" on page 82.  
4
5
Route the cables in the cable path under the storage controller card slot on  
the expansion card riser.  
With the storage controller card edge facing the riser, insert one side of the  
card into the black card-edge guide.  
NOTE: For expansion-card riser 1, the installation sequence must be  
slot 3, 2, 1, and 4. The storage controller card must be installed in Slot 4 after  
the other expansion cards have been installed.  
6
7
8
Bend outward on the blue card-edge guide, lower the card onto the blue  
card-edge guide, and release the guide. See Figure 3-15.  
Slide the storage controller’s card edge connector into the card slot on the  
riser until the card is fully seated.  
Connect the two SAS data cable connectors, CNTRL 0 and CNTRL 1, to  
the storage controller card. See Figure 3-15.  
NOTE: Ensure to connect the cables according to the connector labels on the  
cable. The cable does not function properly if reversed.  
9
For a battery-cached RAID controller, connect the RAID battery cable to  
the controller card.  
Installing System Components  
89  
     
10 Replace the expansion card. See "Installing an Expansion Card" on  
page 84.  
11 Close the system. See "Closing the System" on page 61.  
12 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
iDRAC6 Express Card  
Removing an iDRAC6 Express Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Pull back slightly on the retention standoff tab at the front edge  
of the card and gently lift the card off the retention standoff.  
See Figure 3-16.  
As the holder releases from the standoff, the connector under the card  
disengages from the system board connector.  
4
5
Angle the card so that the notch on the card slips through the clip on the  
system board.  
Replace the expansion cards. See "Installing an Expansion Card" on  
page 84.  
6
7
Close the system. See "Closing the System" on page 61.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
90  
Installing System Components  
     
Installing an iDRAC6 Express Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
If installed, remove all expansion cards from expansion-card riser.  
"Removing an Expansion Card" on page 82.  
4
5
6
Insert the notch on the Integrated Dell Remote Access Controller 6 (iDRAC6)  
Express card into the clip on the system board.  
Align the front edge of the card with the connector on the system board.  
See Figure 6-1 for the location of the connector.  
Press the card down until it is fully seated. See Figure 3-16.  
When the front of the card is fully seated, the plastic standoff tab snaps  
over the edge of the holder.  
Installing System Components  
91  
 
Figure 3-16. Removing and Installing an iDRAC6 Express Card  
1
2
3
4
1
3
iDRAC6 Express card  
notch  
2
4
plastic standoff tab  
clip  
7
Reinstall all expansion cards in the expansion-card riser. See "Installing an  
Expansion Card" on page 84.  
8
9
Close the system. See "Closing the System" on page 61.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
92  
Installing System Components  
iDRAC6 Enterprise Card  
Removing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
If present, disconnect the Ethernet cable from the iDRAC6 enterprise card  
connector on the system back panel. See Figure 1-3.  
3
4
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
5
Pull back slightly on the two tabs at the front edge of the card and gently  
lift the front edge of the card off of the retention standoffs.  
As the card releases from the standoffs, the connector under the card  
disengages from the system board connector.  
6
7
Slide the card away from the back of the system until the RJ-45 connector  
is clear of the back panel, then lift the card out of the system.  
Replace the plastic filler plug over the port at the system back panel.  
See "Back-Panel Features and Indicators" on page 15 for the location  
of the port.  
8
9
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
Close the system. See "Closing the System" on page 61.  
10 Reconnect the system and peripherals to their power sources, and turn  
them on.  
Installing System Components  
93  
     
Installing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 62.  
Remove the plastic filler plug of the iDRAC6 Enterprise port from the  
system back panel.  
5
6
Angle the card so that the RJ-45 connector fits through the back-panel  
opening. See Figure 3-17.  
Align the front edge of the card with the two front plastic retention  
standoffs next to the iDRAC6 connector on the system board, and lower  
the card into place. See Figure 3-17.  
When the front of the card is fully seated, the plastic standoffs snap over  
the edge of the card.  
94  
Installing System Components  
 
Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card  
1
2
3
4
6
5
1
3
5
VFlash SD card  
2
4
6
VFlash media slot  
iDRAC6 Enterprise card  
retention standoff tabs (2)  
retention standoff posts (2)  
iDRAC6 Enterprise card connector  
7
Close the system. See "Closing the System" on page 61.  
8
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Processors  
Removing a Processor  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
Installing System Components  
95  
           
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Prior to upgrading your system, download the latest system BIOS version  
from support.dell.com  
.
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
WARNING: The heat sink and processor are hot to touch for some time after the  
system has been powered down. Allow the heat sink and processor to cool before  
handling them.  
CAUTION: Never remove the heat sink from a processor unless you intend to  
remove the processor. The heat sink is necessary to maintain proper thermal  
conditions.  
5
Using a #2 Phillips screwdriver, loosen one of the heat-sink retention  
screws. See Figure 3-18.  
6
7
8
Wait 30 seconds for the heat sink to loosen from the processor.  
Loosen the other three heat-sink retention screws.  
Gently lift the heat sink off of the processor and set the heat sink aside  
with thermal grease side facing up.  
CAUTION: The processor is held in its socket under strong pressure. Be aware  
that the release lever can spring up suddenly if not firmly grasped.  
9
Position your thumb firmly over the processor socket-release lever and  
release the lever from the locked position. Rotate the lever 90 degrees  
upward until the processor is released from the socket. See Figure 3-19.  
96  
Installing System Components  
Figure 3-18. Installing and Removing the Heat Sink  
1
2
1
heat sink  
2
retention screws (4)  
10 Rotate the processor shield upward and out of the way. See Figure 3-19.  
11 Lift the processor out of the socket and leave the release lever up so that  
the socket is ready for the new processor.  
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
NOTE: In single-processor configurations, the processor must be installed in  
socket CPU1. Install the blank in socket CPU2 only.  
Installing System Components  
97  
 
Figure 3-19. Installing and Removing a Processor  
2
3
1
6
4
5
1
3
5
processor  
2
4
6
processor shield  
socket key  
notch in processor  
ZIF socket  
socket-release lever  
98  
Installing System Components  
Installing a Processor  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
If you are upgrading your processors, prior to upgrading your system,  
download and install the latest system BIOS version from  
support.dell.com. Follow the instructions included in the file download to  
install the update on your system.  
NOTE: In single-processor configurations, socket CPU1 must be used.  
2
3
Unpack the processor if it has not been used previously.  
If the processor has already been used, remove any thermal grease from the  
top of the processor using a lint-free cloth.  
Align the processor with the socket keys on the ZIF socket.  
See Figure 3-19.  
CAUTION: Positioning the processor incorrectly can permanently damage the  
system board or the processor. Be careful not to bend the pins in the ZIF socket.  
4
With the release lever on the processor socket in the open position, align  
the processor with the socket keys and set the processor lightly in the  
socket.  
CAUTION: Do not use force to seat the processor. When the processor is  
positioned correctly, it engages easily into the socket.  
5
6
7
8
Close the processor shield.  
Rotate the socket release lever down until it snaps into place.  
Using a clean lint-free cloth, remove the thermal grease from the heat sink.  
Open the grease packet included with your processor kit and apply thermal  
grease evenly to the center of the top of the new processor.  
CAUTION: Using excess thermal grease can cause grease to contact the  
processor shield, which can cause contamination of the processor socket.  
9
Place the heat sink on the processor. See Figure 3-18.  
Installing System Components  
99  
   
10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.  
See Figure 3-18  
.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
12 Close the system. See "Closing the System" on page 61.  
13 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
14 Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration. See "Entering the  
System Setup Program" on page 39.  
15 Run the system diagnostics to verify that the new processor operates  
correctly.  
See "Running the Embedded System Diagnostics" on page 140 for  
information about running the diagnostics.  
System Battery  
Replacing the System Battery  
WARNING: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. See your safety information for additional info.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals,  
and disconnect the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
100  
Installing System Components  
         
Figure 3-20. Replacing the System Battery  
1
3
2
1
3
system battery  
2
negative side of battery connector  
positive side of battery connector  
4
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 82.  
5
6
If installed, remove the storage controller card. See "Removing the Storage  
Controller Card" on page 87.  
To remove the expansion-card riser, press the blue tabs on the  
expansion-card riser and lift it from the chassis. See "Removing an  
Expansion-Card Riser" on page 83.  
7
8
Locate the battery socket. See "System Board Connectors" on page 144.  
CAUTION: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
Support the battery connector by firmly holding the positive side of  
the connector.  
Installing System Components  
101  
9
Press the battery toward the negative side of the connector and lift it  
up out of the securing tab at the negative side of the connector.  
10 Support the battery connector by pressing down firmly on the positive side  
of the connector.  
11 Hold the new battery with the "+" facing the plastic connector on the  
system board and slide it under the securing tabs.  
12 Press the battery straight down into the connector until it snaps into place.  
13 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"  
on page 86.  
14 Replace the storage controller card. See "Installing the Storage Controller  
Card" on page 89.  
15 Replace the expansion card from the expansion-card slot, now.  
See "Installing an Expansion Card" on page 84.  
16 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
17 Close the system. See "Closing the System" on page 61.  
18 Reconnect the system to the electrical outlet and turn the system on,  
including any attached peripherals.  
19 Enter the System Setup program to confirm that the battery is operating  
properly. See "Entering the System Setup Program" on page 39.  
20 Enter the correct time and date in the System Setup program's Time  
and Date fields.  
21 Exit the System Setup program.  
102  
Installing System Components  
RAID Battery  
Removing the RAID Battery  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
To disconnect the RAID battery cable by gently pulling the cable  
connector out of the connector. See Figure 3-21.  
4
Pull back gently on the two tabs holding the RAID battery and lift the  
RAID battery from the battery carrier. See Figure 3-21.  
Figure 3-21. Removing and Installing the RAID Battery  
1
2
3
4
1
3
battery carrier  
RAID battery  
2
4
battery cable connector  
battery carrier tabs (2)  
Installing System Components  
103  
     
Installing the RAID Battery  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Insert the RAID battery into the battery carrier until it locks into place.  
See Figure 3-21.  
2
3
4
Connect the cable to the battery. See Figure 6-1.  
Close the system. See "Closing the System" on page 61.  
Turn on the system and attached peripherals.  
Control Panel Assembly—LED  
Removing the Control-Panel Module–LED  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Remove the single screw securing the bracket to the module and remove  
the bracket.  
Disconnect the control-panel cable at back of the module by using the pull  
tab. See Figure 3-22.  
CAUTION: Do not pull on the cable to unseat the connector. Doing so can  
damage the cable.  
5
6
Remove the screw securing the power button board to the control-panel  
module. See Figure 3-22.  
Remove the power button board and power button from the control-panel  
module.  
104  
Installing System Components  
       
Figure 3-22. Removing and Installing the Control Panel–LED  
2
1
3
4
5
1
3
5
bracket  
2
4
control-panel cable  
power button  
power button board  
control-panel module  
Installing System Components  
105  
Installing the Control-Panel Module–LED  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Assemble the power button and power button board in the control-panel  
module.  
Tighten the screw to secure the power button board to the control-panel  
module. See Figure 3-22.  
3
4
Connect the control-panel cable to the control-panel module.  
Replace the bracket and tighten the single screw to secure the bracket to  
the back of the control-panel module.  
5
6
Close the system. See "Closing the System" on page 61.  
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
7
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 60.  
106  
Installing System Components  
   
Front-Panel I/O Module  
Removing the Front-Panel I/O Module  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
5
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Using a Torx screwdriver, remove the three screws that secure the front  
panel I/O module to the system chassis and remove the module.  
Remove the single screw securing the bracket to the module and remove  
the bracket.  
Unlatch and disconnect the front-panel I/O cable at back of the module.  
See Figure 3-23.  
CAUTION: Do not pull on the cable to unseat the connector. Doing so can  
damage the cable.  
Installing System Components  
107  
       
Figure 3-23. Removing and Installing the Front-Panel I/O Module  
1
2
3
4
1
3
front-panel I/O cable  
front-panel I/O module  
2
4
bracket  
mounting screws (3)  
108  
Installing System Components  
Installing the Front-Panel I/O Module  
1
2
3
Connect and latch the front-panel I/O cable at the back of the module.  
Tighten the single screw to secure the bracket to the back of the module.  
Align the module with the holes on the right side of the system chassis and  
secure with the three Torx screws. See Figure 3-23.  
4
Connect the front-panel I/O cable to the connector on the back of the SAS  
backplane.  
5
6
Close the system. See "Closing the System" on page 61.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
7
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 60.  
SAS Backplane  
Removing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
If applicable, remove the bezel. See "Removing the Front Bezel" on  
page 59.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Open the system. See "Opening the System" on page 60.  
CAUTION: To prevent damage to the drives and backplane, you must remove the  
hard drives from the system before removing the backplane.  
CAUTION: You must note the number of each hard drive and temporarily label  
them before removal so that you can replace them in the same locations.  
4
Remove all hard drives. See "Removing a Hot-Swap Hard Drive" on  
page 64.  
Installing System Components  
109  
         
5
6
7
Disconnect the power cable from the end of the SAS backplane.  
Disconnect the SAS data cables from the backplane.  
Disconnect the USB cable and the control-panel cable.  
CAUTION: Handle the cables gently to prevent damage.  
8
9
Disconnect the internal hard-drive cables.  
While pressing the two blue latches toward each other, lift the backplane  
upward. See Figure 3-24.  
10 When the backplane cannot slide upward any further, pull the backplane  
toward the back of the system to remove it from the retention hooks.  
11 Lift the board out of the system, being careful to avoid damaging  
components on the face of the board.  
12 Place the SAS backplane face down on a work surface.  
110  
Installing System Components  
Figure 3-24. Removing and Installing a SAS Backplane  
3
4
5
6
2
7
8
1
9
10  
1
3
5
7
9
SAS backplane  
2
4
6
8
backplane retention latches (2)  
control panel module cable  
SAS backplane power cable  
internal hard drive cables (2)  
SAS cables  
USB memory key connector  
control panel cable  
USB cable  
10 SAS backplane cable  
Installing System Components  
111  
Installing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Lower the backplane into the system, being careful to avoid damaging  
components on the face of the board.  
Align the slots in the backplane with the retention hooks on the back of  
the drive bays, then move the backplane forward until the retention hooks  
fit through the slots in the backplane. See Figure 3-24.  
3
Slide the backplane downward until the two blue retention latches snap  
into place.  
4
5
6
Connect the SAS data and power cables to the SAS backplane.  
Install the hard drives in their original locations.  
Connect the USB cable and the control panel cable to the system board.  
CAUTION: Handle the cables gently to prevent damage.  
Connect the internal hard-drive cables.  
7
8
9
Close the system. See "Closing the System" on page 61.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
112  
Installing System Components  
   
Power Distribution Board  
The power distribution board is located on your system directly behind the  
power supply fan module. See Figure 3-25.  
Removing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
5
6
Remove the internal hard drive bay and support carrier. See "Removing an  
Internal Hard Drive Bay" on page 67.  
If applicable, remove the thumb screw on the support bracket and lift it up  
and out of the system.  
Remove the power supplies from the system. See "Removing a Power  
Supply" on page 74.  
Remove the expansion cards. See "Removing an Expansion Card" on  
page 82.  
Remove the expansion card riser. See "Removing an Expansion-Card Riser"  
on page 83.  
Disconnect power distribution cables from the system board (see "System  
Board" on page 116).  
7
8
Disconnect the fan cable.  
Remove the three screws securing the power distribution board to the  
chassis using the #2 Phillips screw driver. See Figure 3-25.  
9
Pull the blue tab, lift the power distribution board, and move it toward the  
front of the system to disengage from the tabs on the power supply bay.  
See Figure 3-25.  
Installing System Components  
113  
   
Figure 3-25. Removing and Installing the Power Distribution Board  
3
4
2
1
5
6
1
3
5
screws (3)  
2
4
6
power supply connector  
power-interposer board  
power-distribution board  
blue tab  
fan module cable connector  
114  
Installing System Components  
Installing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Unpack the new power distribution board assembly.  
Align the power distribution board with the tabs on the chassis and slide it  
in place until the blue tab snaps over the edge of the board. See  
Figure 3-25.  
3
4
Install the three screws that secure the power distribution board to the  
chassis. See Figure 3-25.  
Connect the power distribution cables to the system board (see "System  
Board" on page 116) and fan cable to the power distribution board as  
shown in Figure 3-25.  
5
6
7
8
9
Align the support bracket over the Power Distribution board and secure in  
place with the screw.  
Install the internal hard-drive bay. See "Installing an Internal Hard-Drive  
Bay" on page 69.  
Install the power supplies in the system. See "Installing a Power Supply" on  
page 75.  
Replace the expansion-card riser. See "Installing an Expansion-Card Riser"  
on page 86.  
Replace the expansion cards. See "Installing an Expansion Card" on  
page 84.  
10 Close the system. See "Closing the System" on page 61.  
11 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing System Components  
115  
 
System Board  
Removing the System Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption  
key, you may be prompted to create a recovery key during program or system  
setup. Be sure to create and safely store this recovery key. If you replace this  
system board, you must supply the recovery key when you restart your system or  
program before you can access the encrypted data on your hard drives.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
4
5
Remove the power supplies. See "Removing a Power Supply" on page 74.  
Remove all expansion cards and, if applicable, the storage controller card.  
See "Removing an Expansion Card" on page 82 and "Removing the Storage  
Controller Card" on page 87.  
6
7
8
9
Remove the expansion-card riser. See "Removing an Expansion-Card  
Riser" on page 83.  
Remove the heat sinks, processors and heat-sink blanks. See "Removing a  
Processor" on page 95.  
If installed, remove the iDRAC6 Enterprise card. See "Removing an  
iDRAC6 Enterprise Card" on page 93.  
If installed, remove the iDRAC6 Express card. See "Removing an iDRAC6  
Express Card" on page 90.  
10 Disconnect all cables from the system board.  
11 Remove the nine screws securing the system board to the chassis and then  
slide the system board assembly toward the front end of the chassis.  
116  
Installing System Components  
     
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
12 Grasp the system board assembly by the edges and lift the system board  
assembly away from the chassis. See Figure 3-26.  
Figure 3-26. Removing and Installing the System Board  
2
1
1
screws (9)  
2
system board assembly  
Installing System Components  
117  
Installing the System Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Unpack the new system board.  
Remove the labels from the processor shield and affix them to the system  
identification panel on the front of the system. See Figure 1-1.  
3
Holding the system board by the edges, lower it into the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
4
5
6
7
8
Slightly lift up the front of the system board and maneuver the system  
board to the bottom of the chassis until it lays completely flat.  
Push the system board toward the back of the chassis until the board is in  
place.  
Tighten the nine screws that secure the system board to the chassis.  
See Figure 3-26.  
Transfer the processors to the new system board. See "Removing a  
Processor" on page 95 and "Installing a Processor" on page 99.  
Remove the memory modules and transfer them to the same locations on  
the new board. See "Removing Memory Modules" on page 78 and  
"Installing Memory Modules" on page 79.  
9
Connect the cables to the system board. See Figure 6-1 for the locations of  
the connectors on the system board.  
10 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"  
on page 86.  
11 Install all expansion cards. See "Installing an Expansion Card" on page 84.  
12 If applicable, reinstall the storage controller card. See "Installing the  
Storage Controller Card" on page 89.  
After connecting the SAS cables to the controller, make sure to place the  
cables under the guide on the end of riser 1.  
118  
Installing System Components  
   
13 If applicable, install the iDRAC6 Enterprise card. See "Installing an  
iDRAC6 Enterprise Card" on page 94.  
14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6  
Express Card" on page 91.  
15 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
16 Close the system. See "Closing the System" on page 61.  
17 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
18 If applicable, replace the front bezel. See "Removing the Front Bezel" on  
page 59.  
Installing System Components  
119  
120  
Installing System Components  
4
Troubleshooting Your System  
Safety First—For You and Your System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
Troubleshooting System Startup Failure  
If your system halts during startup prior to video imaging messaging,  
especially after installing an operating system or reconfiguring your system’s  
hardware, check for the following conditions.  
•
If you boot the system to the BIOS boot mode after installing an operating  
system from the UEFI Boot Manager, the system will hang. The reverse is  
also true. You must boot to the same boot mode in which you installed the  
operating system. See "Using the System Setup Program and  
UEFI Boot Manager" on page 39.  
•
Invalid memory configurations could cause the system to halt at startup  
without any video output. See "Expansion Cards and Expansion-Card  
Risers" on page 81.  
For all other startup issues, note the system messages that appear onscreen.  
See "System Messages" on page 22 for more information.  
Troubleshooting External Connections  
Ensure that all external cables are securely attached to the external  
connectors on your system before troubleshooting any external devices.  
See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors  
on your system.  
Troubleshooting Your System  
121  
             
Troubleshooting the Video Subsystem  
1
2
3
Check the system and power connections to the monitor.  
Check the video interface cabling from the system to the monitor.  
Run the appropriate Embedded System diagnostic test. See "Running the  
Embedded System Diagnostics" on page 140.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 149.  
Troubleshooting a USB Device  
Use the following steps to troubleshoot a USB keyboard and/or mouse.  
For other USB devices, go to step 5.  
1
2
3
4
Disconnect the keyboard and mouse cables from the system briefly and  
reconnect them.  
Connect the keyboard/mouse to the USB port(s) on the opposite side of  
the system.  
If the problem is resolved, restart the system, enter the System Setup  
program, and check if the nonfunctioning USB ports are enabled.  
Replace the keyboard/mouse with another working keyboard/mouse.  
If the problem is resolved, replace the faulty keyboard/mouse.  
If the problem is not resolved, proceed to the next step to begin  
troubleshooting the other USB devices attached to the system.  
5
6
Turn off all attached USB devices and disconnect them from the system.  
Restart the system and, if your keyboard is functioning, enter the system  
setup program. Verify that all USB ports are enabled. See "Integrated  
Devices Screen" on page 45.  
If your keyboard is not functioning, you can also use remote access. If the  
system is not accessible, see "System Board Jumpers" on page 143 for  
instructions on setting the NVRAM_CLR jumper inside your system and  
restoring the BIOS to the default settings.  
122  
Troubleshooting Your System  
           
7
8
Reconnect and power on each USB device one at a time.  
If a device causes the same problem, power down the device, replace the  
USB cable, and power up the device.  
If the problem persists, replace the device.  
If all troubleshooting fails, see "Getting Help" on page 149.  
Troubleshooting a Serial I/O Device  
1
Turn off the system and any peripheral devices connected to the  
serial port.  
2
Swap the serial interface cable with another working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device.  
If the problem persists, see "Getting Help" on page 149.  
Troubleshooting a NIC  
1
2
3
Run the appropriate Embedded System diagnostic test. See "Running the  
Embedded System Diagnostics" on page 140.  
Restart the system and check for any system messages pertaining to the  
NIC controller.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes" on page 17.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers, if applicable. See the  
NIC's documentation.  
Troubleshooting Your System  
123  
       
•
•
Change the auto-negotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
4
5
6
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NIC ports are  
enabled. See "Integrated Devices Screen" on page 45.  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed. See the documentation for each network  
device.  
7
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If all troubleshooting fails, see "Getting Help" on page 149.  
Troubleshooting an NVRAM card  
CAUTION: Installing the NVRAM card in a legacy PCI slot reduces performance  
and might cause irreparable damage to the PCIe host interface.  
Ensure that the NVRAM card is installed in a PCIe x4 or x8 slot.  
Troubleshooting a Wet System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Disassemble components from the system. See "Installing System  
Components" on page 57.  
•
Cooling shroud  
124  
Troubleshooting Your System  
       
•
•
•
•
•
•
•
•
•
•
•
•
Hard drives  
SAS backplane  
USB memory keys  
NIC hardware key  
Expansion-card riser  
Integrated storage controller card  
iDRAC6 Express card  
iDRAC6 Enterprise card  
Power supplies  
Fans  
Processors and heat sinks  
Memory modules  
4
5
6
7
Let the system dry thoroughly for at least 24 hours.  
Reinstall the components you removed in step 3.  
Close the system. See "Closing the System" on page 61.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help" on page 149.  
8
9
If the system starts properly, shut down the system and reinstall all of the  
expansion cards that you removed. See "Installing an Expansion Card" on  
page 84.  
Run the appropriate Embedded System diagnostic test. See "Running the  
Embedded System Diagnostics" on page 140.  
If the tests fail, see "Getting Help" on page 149.  
Troubleshooting Your System  
125  
Troubleshooting a Damaged System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Ensure that the following components are properly installed:  
•
•
•
•
•
•
•
Expansion-card riser  
Power supplies  
Fans  
Processors and heat sinks  
Memory modules  
Hard-drive carriers  
Cooling shroud  
4
5
6
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 61.  
Run the system board tests in the system diagnostics. See "Running the  
System Diagnostics" on page 139.  
If the tests fail, see "Getting Help" on page 149  
.
Troubleshooting the System Battery  
NOTE: If the system is turned off for long periods of time (for weeks or months),  
the NVRAM may lose its system configuration information. This situation is  
caused by a defective battery.  
1
2
Re-enter the time and date through the System Setup program.  
See "System Setup Options" on page 41.  
Turn off the system and disconnect it from the electrical outlet for at  
least one hour.  
126  
Troubleshooting Your System  
         
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program,  
replace the battery. See "Replacing the System Battery" on page 100.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 149.  
NOTE: Some software may cause the system time to speed up or slow down.  
If the system seems to operate normally except for the time kept in the  
System Setup program, the problem may be caused by software rather than by  
a defective battery.  
Troubleshooting Power Supplies  
1
Identify the faulty power supply by the power supply's fault indicator.  
See "Power Indicator Codes" on page 18.  
CAUTION: At least one power supply must be installed for the system to operate.  
Operating the system with only one power supply installed for extended periods of  
time can cause the system to overheat.  
2
Reseat the power supply by removing and reinstalling it. See "Power  
Supplies" on page 74.  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly.  
The power indicator turns green to signify that the power supply is  
functioning properly.  
If the problem persists, replace the faulty power supply.  
If all troubleshooting fails, see "Getting Help" on page 149.  
3
Troubleshooting Your System  
127  
   
Troubleshooting System Cooling Problems  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
Ensure that none of the following conditions exist:  
•
System cover, cooling shroud, drive blank, power supply blank, or front or  
back filler panel is removed.  
•
•
•
•
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed. See "Troubleshooting a  
Fan" on page 128.  
•
The expansion card installation guidelines have not been followed.  
See "Expansion Card Installation Guidelines" on page 81.  
Troubleshooting a Fan  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
Turn off the system and all attached peripherals.  
Open the system. See "Opening the System" on page 60.  
Reseat the fan's power cable.  
Restart the system.  
If the fan functions properly, close the system. See "Closing the System" on  
page 61.  
5
If the fan does not function, turn off the system and install a new fan.  
See "Installing a Cooling Fan" on page 73.  
128  
Troubleshooting Your System  
       
6
Restart the system.  
If the problem is resolved, close the system. See "Closing the System" on  
page 61.  
If the replacement fan does not operate, see "Getting Help" on page 149  
.
Troubleshooting System Memory  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
NOTE: Invalid memory configurations can cause your system to halt at startup  
without video output. See "General Memory Module Installation Guidelines" on  
page 76 and verify that your memory configuration complies with all  
applicable guidelines.  
1
If the system is operational, run the appropriate Embedded System  
diagnostic test. See "Running the Embedded System Diagnostics" on  
page 140.  
If diagnostics indicates a fault, follow the corrective actions provided  
by the diagnostic program.  
2
3
If the system is not operational, turn off the system and attached  
peripherals, and unplug the system from the power source. Wait at least  
10 seconds and then reconnect the system to power.  
Turn on the system and attached peripherals and note the messages  
on the screen.  
Go to step 14 if an error message appears indicating a fault with a  
specific memory module.  
4
Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 43. Make changes to the memory  
settings, if needed.  
If the memory settings match the installed memory but a problem is still  
indicated, go to step 14.  
Troubleshooting Your System  
129  
     
5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 60.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 62.  
8
9
Check the memory channels and ensure that they are populated correctly.  
See "General Memory Module Installation Guidelines" on page 76.  
Reseat the memory modules in their sockets. See "Installing Memory  
Modules" on page 79.  
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 63.  
11 Close the system. See "Closing the System" on page 61.  
12 Reconnect the system to its electrical outlet, and turn on the system  
and attached peripherals.  
13 Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 43.  
If the problem is not resolved, proceed with the next step.  
14 Turn off the system and attached peripherals, and disconnect the system  
from the power source.  
15 Open the system. See "Opening the System" on page 60.  
16 If a diagnostic test or error message indicates a specific memory module  
as faulty, swap or replace the module.  
17 To troubleshoot an unspecified faulty memory module, replace the  
memory module in the first DIMM socket with a module of the same type  
and capacity. See "Installing Memory Modules" on page 79.  
18 Close the system. See "Closing the System" on page 61.  
19 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
20 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
21 If the memory problem is still indicated, repeat step 14 through step 20 for  
each memory module installed.  
130  
Troubleshooting Your System  
If the problem persists after all memory modules have been checked,  
see "Getting Help" on page 149  
.
Troubleshooting a Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: This troubleshooting procedure can destroy data stored on the  
hard drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate Embedded System diagnostics test. See "Running the  
Embedded System Diagnostics" on page 140.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
If your system has a RAID controller and your hard drives are configured in  
a RAID array, perform the following steps:  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and reseat the drive. See "Removing a Hot-  
Swap Hard Drive" on page 64  
Exit the configuration utility and allow the system to boot to the  
operating system.  
4
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Troubleshooting Your System  
131  
     
5
6
Restart the system, enter the System Setup program, and verify that the  
controller is enabled and the drives appear in the System Setup program.  
See "Entering the System Setup Program" on page 39.  
If the problem persists, see "Getting Help" on page 149  
.
Replace the front bezel. See "Installing the Front Bezel" on page 60.  
Troubleshooting an Internal Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: This troubleshooting procedure can destroy data stored on the  
hard drive. Before you proceed, back up all files on the hard drive.  
1
2
Run the appropriate Embedded System diagnostics test. See "Running the  
Embedded System Diagnostics" on page 140.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
If your system has a RAID controller and your hard drives are configured in  
a RAID array, perform the following steps:  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and reseat the drive. See "Removing an  
Internal Hard Drive Bay" on page 67  
Exit the configuration utility and allow the system to boot to the  
operating system.  
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Troubleshooting Your System  
     
3
4
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Restart the system, enter the System Setup program, and verify that the  
controller is enabled and the drives appear in the System Setup program.  
See "Entering the System Setup Program" on page 39.  
If the problem persists, see "Getting Help" on page 149  
.
Troubleshooting a Storage Controller  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the  
documentation for your operating system and the controller.  
1
2
Run the appropriate Embedded System diagnostic test. See "Running the  
Embedded System Diagnostics" on page 140.  
Enter the System Setup program and ensure that the SAS or PERC  
controller is enabled. See "Entering the System Setup Program" on  
page 39.  
3
Restart the system and press the applicable key sequence to enter the  
configuration utility program.  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a PERC controller  
See the controller's documentation for information about configuration  
settings.  
4
5
6
Check the configuration settings, make any necessary corrections,  
and restart the system.  
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
Troubleshooting Your System  
133  
   
7
8
Open the system. See "Opening the System" on page 60.  
Ensure that the controller card is firmly seated into the system board  
connector. See "Installing an Expansion Card" on page 84.  
9
If you have a battery-cached PERC controller, ensure that the RAID  
battery is properly connected and, if applicable, the memory module on  
the PERC card is properly seated.  
10 Verify that the cable connections between the SAS backplane(s) and the  
integrated storage controller are correct. See "Installing the Storage  
Controller Card" on page 89 and Figure 3-15.  
Ensure that the cables are firmly connected to the storage controller and  
the SAS backplane board.  
11 Close the system. See "Closing the System" on page 61.  
12 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, see "Getting Help" on page 149  
.
13 Replace the front bezel. See "Installing the Front Bezel" on page 60.  
Troubleshooting Expansion Cards  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
1
2
3
4
Run the appropriate Embedded System diagnostic test. See "Running the  
Embedded System Diagnostics" on page 140.  
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 59.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Open the system. See "Opening the System" on page 60.  
134  
Troubleshooting Your System  
     
5
6
Ensure that each expansion card is firmly seated in its connector.  
See "Installing an Expansion Card" on page 84.  
Ensure that each expansion-card riser is firmly seated in its connector.  
See "Installing an Expansion-Card Riser" on page 86.  
7
8
Close the system. See "Closing the System" on page 61.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
9
If problem is not resolved, turn off the system and attached peripherals,  
and disconnect the system from the electrical outlet.  
10 Open the system. See "Opening the System" on page 60.  
11 Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 82.  
12 Close the system. See "Closing the System" on page 61.  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
14 Run the appropriate Embedded System diagnostic test. See "Running the  
System Diagnostics" on page 139.  
If the tests fail, see "Getting Help" on page 149.  
15 For each expansion card you removed in step 11, perform the  
following steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
b
c
d
e
Open the system. See "Opening the System" on page 60.  
Reinstall one of the expansion cards.  
Close the system. See "Closing the System" on page 61.  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help" on page 149.  
Troubleshooting Your System  
135  
Troubleshooting Processors  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is  
not covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
2
Run the appropriate Embedded System diagnostics test. See "Running the  
Embedded System Diagnostics" on page 140.  
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 60.  
Ensure that each processor and heat sink are properly installed.  
See "Installing a Processor" on page 99.  
5
6
Close the system. See "Closing the System" on page 61.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
7
8
9
Run the appropriate Embedded System diagnostic test. See "Running the  
System Diagnostics" on page 139.  
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
Open the system. See "Opening the System" on page 60.  
10 Remove processor 2. See "Removing a Processor" on page 95.  
11 Close the system. See "Closing the System" on page 61.  
12 Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
136  
Troubleshooting Your System  
     
13 Run the appropriate Embedded System diagnostic test. See "Running the  
System Diagnostics" on page 139.  
If the test fails, the processor is faulty. See "Getting Help" on page 149.  
14 Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
15 Open the system. See "Opening the System" on page 60.  
16 Replace processor 1 with processor 2. See "Installing a Processor" on  
page 99.  
17 Repeat step 11 through step 13.  
If you have tested both the processors and the problem persists, the system  
board is faulty. ee "Getting Help" on page 149  
S
.
Troubleshooting Your System  
137  
138  
Troubleshooting Your System  
5
Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics through  
the system GUI before calling for technical assistance. The purpose of the  
Dell diagnostics suite is to test your system's hardware without requiring  
additional equipment or risking data loss. If you are unable to fix the problem  
yourself, service and support personnel can use diagnostics test results to help  
you solve the problem.  
Embedded System Diagnostics Features  
The embedded system diagnostics provides a series of menus and options for  
particular device groups or devices. The system diagnostics menus and  
options allow you to:  
•
•
•
•
•
Run tests individually or collectively  
Control the sequence of tests  
Repeat tests  
Display, print, or save test results  
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached  
•
•
•
View help messages that briefly describe each test and its parameters  
View status messages that inform you if tests are completed successfully  
View error messages that inform you of problems encountered  
during testing  
When to Use the Embedded System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the processor and the  
system's input/output devices are functioning, you can use the system  
diagnostics to help identify the problem.  
Running the System Diagnostics  
139  
         
Running the Embedded System Diagnostics  
You can run the embedded system diagnostics program from the USC main  
screen.  
CAUTION: Use the system diagnostics to test only your system. Using this  
program with other systems may cause invalid results or error messages.  
1
2
As the system boots, press <F10> to start the controller.  
Click Diagnostics in the left pane and click Launch Diagnostics in  
the right pane.  
The Diagnostics menu allows you to run all or specific diagnostics tests  
or to exit.  
Embedded System Diagnostics Testing Options  
Click the testing option in the Main Menu window.  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs  
device tests that do not require user interaction.  
Extended Test  
Performs a more thorough check of the system.  
This test can take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window allows you to select the device(s) to be tested, select specific options  
for testing, and view the test results.  
140  
Running the System Diagnostics  
           
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested.  
Click the (+) next to a device or module to view its components. Click (+)  
on any component to view the tests that are available. Clicking a device,  
rather than its components, selects all of the components of the  
device for testing.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
Selecting Diagnostics Options  
From the Diagnostics Options area, select the test(s) you want to run  
on a device:  
•
Non-Interactive Tests Only—Runs only tests that require no  
user intervention.  
•
•
•
•
Quick Tests Only—Runs only the quick tests on the device.  
Show Ending Timestamp—Time stamps the test log.  
Test Iterations—Selects the number of times the test is run.  
Log output file pathname—Enables you to specify the USB memory key  
where the test log file is saved. You cannot save the file to a hard drive.  
Viewing Information and Results  
The following tabs in the Customize window provide information about the  
test and the test results:  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — Displays parameters that you can set for the test.  
Running the System Diagnostics  
141  
     
142  
Running the System Diagnostics  
6
Jumpers and Connectors  
This section provides specific information about the system jumpers. It also  
provides some basic information on jumpers and switches and describes the  
connectors on the various boards in the system.  
System Board Jumpers  
Figure 6-1 shows the location of the configuration jumpers on the system  
board. Table 6-1 lists the jumper settings.  
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
(default)  
(default)  
PWRD_EN  
The password feature is enabled  
(pins 2-4)  
The password feature is disabled,  
and iDRAC6 local access is unlocked at  
the next AC power cycle (pins 4-6)  
NVRAM_CLR  
The configuration settings are retained  
at system boot (pins 3-5)  
The configuration settings are cleared  
at the next system boot (pins 1-3)  
Jumpers and Connectors  
143  
       
System Board Connectors  
See Figure 6-1 and Table 6-2 for the location and description of the system  
board connectors.  
Figure 6-1. System Board Connectors  
1
2
21  
20  
19  
18  
17  
3
4
16  
15  
14  
10  
9
8
7
6
5
12 11  
13  
144  
Jumpers and Connectors  
     
Table 6-2. System Board Connectors  
Item  
Connector  
Description  
1
2
3
CPU2  
Processor 2  
iDRAC6 Enterprise iDRAC6 Enterprise card connector  
B4  
Memory module slot B4  
B1  
Memory module slot B1 (white release lever)  
Memory module slot B2 (white release lever)  
Memory module slot B3 (white release lever)  
Processor 1  
B2  
B3  
4
5
6
7
CPU1  
FAN1  
Cooling fan 1 connector  
FAN2  
Cooling fan 2 connector  
A3  
Memory module slot A3 (white release lever)  
Memory module slot A2 (white release lever)  
Memory module slot A1 (white release lever)  
Memory module slot A4  
A2  
A1  
A4  
8
FAN3  
Cooling fan 3 connector  
9
BATTERY  
FAN4  
System battery  
10  
11  
12  
13  
14  
15  
16  
17  
Cooling fan 4 connector  
12V  
8-pin power connector  
FP_CONN  
BP_CONN  
PWR_CONN  
PDB_ I2C  
FP_USB_CONN  
SATA_A  
SATA_B  
SATA_C  
SATA_D  
SATA_E  
control panel connector  
Backplane power connector  
24-pin power connector  
Power distribution board connector  
Backplane USB connector  
SATA connector A  
SATA connector B  
SATA connector C  
SATA connector D  
SATA connector E  
Jumpers and Connectors  
145  
 
Table 6-2. System Board Connectors (continued)  
Item  
18  
Connector  
RISER  
Description  
Expansion-card riser connector  
Expansion-card riser connector  
iDRAC6 Express card connector  
Password enable jumper  
NVRAM clear jumper  
19  
RISER  
20  
iDRAC6 Express  
PSWD_EN  
NVRM_CLR  
21  
Disabling a Forgotten Password  
The system's software security features include a system password and a setup  
password, which are discussed in detail in "Using the System Setup Program  
and UEFI Boot Manager" on page 39. The password jumper enables these  
password features or disables them and clears any password(s) currently in  
use.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 60.  
Move the password jumper to the "disabled" position to clear the password.  
See Table 6-1.  
See Figure 6-1 to locate the password jumper on the system board.  
Close the system. See "Closing the System" on page 61.  
4
5
Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
146  
Jumpers and Connectors  
     
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug in the "disabled" position. However, before  
you assign a new system and/or setup password, you must return the  
jumper plug to the enabled position.  
NOTE: If you assign a new system and/or setup password with the jumper  
plug still in the "disabled" position, the system disables the new password(s)  
the next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
Open the system. See "Opening the System" on page 60.  
Move the password jumper back to the enabled position to restore the  
password function. See Table 6-1.  
9
Close the system. See "Closing the System" on page 61.  
10 Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
11 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "System  
and Setup Password Features" on page 51.  
Jumpers and Connectors  
147  
148  
Jumpers and Connectors  
7
Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
Getting Help  
149  
         
150  
Getting Help  
Index  
features, 12  
installing, 106  
removing, 104  
A
Advanced ECC memory  
mode, 77  
cooling fan  
replacing, 73  
B
cooling fans  
troubleshooting, 128  
back-panel features, 15  
cooling shroud  
installing, 63  
removing, 62  
batteries  
troubleshooting, 126  
battery  
troubleshooting the RAID card  
battery, 133  
cover  
closing, 61  
opening, 60  
battery (system)  
replacing, 100  
bezel, 59  
D
blank  
hard drive, 63  
damaged systems  
troubleshooting, 126  
BMC  
configuring, 55  
Dell  
contacting, 149  
diagnostics  
advanced testing options, 140  
testing options, 140  
when to use, 139  
C
connectors  
system board, 144  
USB, 12  
DIMMs  
See memory modules (DIMMs).  
video, 12  
drive blank  
installing, 64  
removing, 63  
contacting Dell, 149  
control panel assembly  
Index  
151  
 
E
I
Embedded System  
Management, 54  
iDRAC card  
installing, 90, 93  
system port, 15  
error messages, 39  
iDRAC Configuration Utility, 56  
expansion card  
troubleshooting, 134  
indicators  
back-panel, 15  
front-panel, 12  
NIC, 17  
expansion cards  
installing, 84  
removing, 82  
power, 12, 18  
SAS controller, 87  
installing  
expansion slots, 81  
control panel assembly, 106  
cooling shroud, 63  
expansion card, 84  
F
front-panel IO module, 109  
hard drive (hot-swappable), 65  
hard drive blank, 64  
iDRAC card, 90, 93  
memory modules, 79  
processor, 99  
front-panel features, 12  
front-panel IO module, 107  
installing, 109  
removing, 107  
SAS backplane board, 112  
SAS controller, 89  
G
guidelines  
expansion card installation, 81  
memory installation, 76  
J
jumpers (system board), 143  
H
K
hard drive  
keyboards  
troubleshooting, 131-132  
troubleshooting, 122  
hard drives (hot-swappable)  
installing, 65  
heat sink, 97  
152  
Index  
M
P
memory  
troubleshooting, 129  
password  
setup, 53  
system, 51  
Memory Mirroring memory  
mode, 77  
passwords  
disabling, 146  
memory mode  
Advanced ECC, 77  
memory mirroring, 77  
Optimizer, 78  
phone numbers, 149  
POST  
accessing system features, 11  
memory modules (DIMMs)  
configuring, 76  
installing, 79  
removing, 78  
UDIMM configurations, 82  
power indicators, 12, 18  
power supplies  
indicators, 18  
removing, 74  
replacing, 75  
messages  
error messages, 39  
system, 22  
processor  
installing, 99  
removing, 95  
See processor.  
upgrades, 95  
warning, 37  
processors  
troubleshooting, 136  
N
NIC  
indicators, 17  
NICs  
R
back-panel connectors, 15  
troubleshooting, 123  
remote access controller  
See iDRAC.  
removing  
bezel, 59  
O
control panel assembly, 104  
cooling shroud, 62  
cover, 60  
Optimizer memory mode, 78  
expansion card, 82  
Index  
153  
front-panel IO module, 107  
hard drive blank, 63  
memory modules, 78  
power supply, 74  
processor, 95  
SAS backplane board, 109  
SAS controller, 87  
startup  
accessing system features, 11  
support  
contacting Dell, 149  
system  
closing, 61  
opening, 60  
system board, 116  
system board  
connectors, 144  
installing, 118  
jumpers, 143  
removing, 116  
replacing  
cooling fan, 73  
power supply, 75  
system battery, 100  
system cooling  
troubleshooting, 128  
S
system features  
accessing, 11  
safety, 121  
SAS backplane board  
installing, 112  
removing, 109  
system messages, 22  
system password, 51  
SAS controller card  
installing, 89  
system setup program  
boot settings, 45  
removing, 87  
integrated devices options, 45  
keystroke to enter, 39  
memory settings, 43  
SAS controller daughter card  
troubleshooting, 133  
PCI IRQ assignments, 46  
power management options, 48  
processor settings, 43  
serial communications  
options, 47  
SAS hard drive. See hard drive.  
SAS RAID controller daughter  
card  
troubleshooting, 133  
system security options, 48  
securing your system, 48, 52  
setup password, 53  
system setup screens  
main, 41  
slots  
See expansion slots.  
154  
Index  
T
V
telephone numbers, 149  
TPM security, 48  
video  
back-panel connector, 15  
front-panel connectors, 12  
troubleshooting, 122  
troubleshooting  
battery, 126  
cooling fans, 128  
damaged system, 126  
expansion card, 134  
external connections, 121  
hard drive, 131-132  
internal hard drive, 132  
keyboard, 122  
W
warning messages, 37  
warranty, 38  
wet system  
troubleshooting, 124  
memory, 129  
NIC, 123  
processors, 136  
SAS RAID controller daughter  
card, 133  
system cooling, 128  
video, 122  
wet system, 124  
U
Unified Server Configurator  
Lifecyle Controller, 54  
upgrades  
processor, 95  
USB  
front-panel connectors, 12  
USB device  
back-panel connectors, 15  
Index  
155  
156  
Index  

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