Creative Technology Computer Drive RFC 2364 User Manual

Installation Guide  
Creative DSL USB 7410  
RFC 2364  
Table of Contents  
1 INTRODUCTION ......................................................................................... 1  
1.1 Minimum System Requirements............................................................ 1  
1.2 Hardware Installation............................................................................. 2  
Jacks on your Creative DSL 7410............................................................... 2  
Indicator LEDs ............................................................................................ 3  
Hardware Installation ................................................................................. 4  
1.3 Installation CD......................................................................................... 5  
1.4 Before Installation ................................................................................... 5  
2 INSTALLATION IN WINDOWS 98 .......................................................... 7  
2.1 Installing the Creative DSL 7410 Device Driver .................................. 7  
2.2 Uninstalling the Creative DSL 7410 .................................................... 16  
3 APPENDIX .................................................................................................. 19  
3.1 Appendix A - DSL Status Icon ............................................................. 19  
3.2 Appendix B - Troubleshooting ............................................................. 21  
4 FCC REGISTRATION INFORMATION FOR USERS......................... 23  
5 CONTACT INFORMATION .................................................................... 25  
6 WARRANTY INFORMATION ................................................................ 27  
7 REGISTRATION CARD ........................................................................... 29  
Installation Guide  
Creative DSL USB 7410  
RFC 2364  
1.2 Hardware Installation  
This section provides information about the components of your Creative  
DSL 7410 as well as the hardware installlation. It includes the following:  
Jacks on your Creative DSL 7410  
Indicator LEDs  
Hardware Installation  
Jacks on your Creative DSL 7410  
Located at the back panel of your Creative DSL 7410 (see illustration below)  
are several connectors which allows you to attach the PC and telephone set  
to your Creative DSL 7410.  
Phone jack: to a telephone set  
Line jack: to a DSL service enabled wall  
jack  
USB jack: to your PC’s USB port  
Phone jack: The phone jack allows you to connect a phone set to your  
Creative DSL 7410.  
Line jack: Using the provided phone cable, connect your telephone line to  
the wall jack and the line jack, located at the back of your Creative  
DSL 7410.  
USB jack: The USB connector allows you to connect your Creative DSL  
7410 to a PC while the system is still on.  
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Indicator LEDs  
Your Creative DSL 7410 features Indicator LEDs which provides your DSL  
line’s connection status. Refer to the following illustration and table for the  
definition of each LED.  
LED  
Descriptions  
POWER  
On when your Creative DSL 7410 is  
connected to a power source  
HS  
Flashing when trying to establish a  
connection to the DSL Service  
Provider  
LINK  
On once DSL line is connected and  
your Creative DSL 7410 is ready  
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RFC 2364  
Hardware Installation  
Simply connect your Creative DSL 7410 (to the devices shown) as follows:  
Your Creative DSL 7410 is required to be connected with a DSL  
service subscribed line.  
From the  
Phone jack to a  
telephone set  
From your Creative  
DSL 7410 USB jack to  
your PC USB port  
From the Line jack to a  
DSL service subscribed  
wall jack  
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RFC 2364  
1.3 Installation CD  
Your Creative DSL 7410 comes with an installation CD. Make sure you  
have this CD with you when you are ready to install the driver. The device  
driver for your Creative DSL 7410 can be found under the folder named  
Driver.  
1.4 Before Installation  
Before starting the DSL device driver installation, it is very important to  
ensure that all the followings are in place:  
Subscription to a DSL Service Provider.  
Obtain all necessary Network Setting values, such as VPI and VCI  
values, from your DSL Service Provider.  
Obtain the User Name and Password from your DSL Service Provider.  
Connect your Creative DSL 7410 to a DSL service-ready phone line.  
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Creative DSL USB 7410  
RFC 2364  
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Creative DSL USB 7410  
RFC 2364  
2 INSTALLATION IN WINDOWS 98  
This section provides you with instructions on how to install the device  
driver of your Creative DSL 7410. It is organized as follows:  
2.1  
2.2  
Installing the Creative DSL 7410 Device Driver  
Uninstalling the Creative DSL 7410  
2.1 Installing the Creative DSL 7410 Device Driver  
1. Connect the Creative DSL 7410 to the PC via the USB connector. The  
Windows 98 Plug-and-Play feature will automatically detect your Creative  
DSL 7410 as a new device and start an installation dialog box similar to the  
one shown below.  
Click on Next to continue.  
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RFC 2364  
2. A dialog box similar to the one shown below appears.  
Select Search for the best driver for your device. (Recommended) and  
click on Next to continue.  
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3. A dialog box such as the one below appears. At this time, insert the provided  
Creative DSL USB 7410 Installation CD. Select Specify a location and type  
in the path for the drivers, for example E:\Driver or D:\Driver.  
Click on Next to continue.  
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RFC 2364  
4. A dialog box similar to the one shown below will appear. Click on Next.  
5. At this time, your PC may ask you to insert the Microsoft Windows 98 CD.  
A dialog box such as the one below will appear. Insert your Windows 98 CD  
into the CD-ROM drive and click OK to continue.  
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RFC 2364  
6. During this process, your PC will display the message The file adslusb.sys  
on (Unknown) cannot be found. At this time, re-insert the provided  
Creative DSL USB 7410 Installation CD and click OK to continue.  
7. At this time, a dialog box will appear for you to enter the specific VPI and  
VCI values provided by your DSL Service Provider. Click OK to continue.  
Enter VPI and VCI values provided by your DSL Service Provider.  
Your VPI should be 0 and the VCI 35  
for Terril Telephone Cooperative  
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ATTENTION!  
Depending on your DSL Service Provider, your VPI/VCI settings  
may already by preset. In this case, the VPI/VCI window, as  
shown below, will not appear.  
0
35  
Continue to the next page to complete your Creative DSL USB 7410  
installation.  
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8. A dialog box similar to the one below appears confirming your successful  
installation of the Creative DSL USB 7410 device driver. Click Finish to  
complete the installation.  
9. To complete your setup, Windows 98 will now prompt you to restart the  
computer. Click Yes to proceed.  
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10. Once your computer has restarted in Windows 98, you will notice a DSL  
dial-up icon on your desktop.  
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11. To connect to your DSL Service Provider, double-click on the DSL dial-up  
icon. A dial-up dialog box similar to the picture shown below will appear.  
yourusername@local  
******Password***  
The phone number 1234567 is the default number since your Creative  
DSL 7410 does not require dial-up. Any number that you specify in  
this field would work. However, due to Microsoft’s requirements, you  
will need to enter a phone number.  
12. Enter your User name and Password to log on the subscribed DSL service.  
To disconnect, just simply right-click the DSL dial-up icon on the bottom  
right-hand corner of your screen.  
Congratulations! You are now ready to surf the Internet with your Creative  
DSL USB 7410 at very high speeds!  
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2.2 Uninstalling the Creative DSL 7410  
This section provides you with instructions on how to uninstall your  
Creative DSL 7410.  
1. From the Windows desktop, click Start -> Programs -> Creative -> Dsl ->  
Remove.  
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2. A dialog box similar to the one below will appear confirming the  
uninstallation of the Creative DSL 7410 driver and utilities. Click Yes to  
finalize the uninstallation.  
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3 APPENDIX  
Purpose of this section  
This section provides additional information in regards to your Creative  
DSL 7410. The Appendix is organized as follows:  
3.1  
3.2  
Appendix A - DSL Status Icon  
Appendix B - Troubleshooting  
3.1 Appendix A - DSL Status Icon  
The DSL Status icon is located at the lower right hand corner of your screen  
in the Systen Tray, as shown below.  
Your Desktop Windows  
System Tray  
DSL Status Icon  
Status  
Description  
Black top icon & Green bottom icon Indicates modem is connected  
Flashing Yellow top icon & Black  
Indicates modem is handshaking  
bottom icon  
Red cross through DSL Status icon  
Indicates modem is unconnected  
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1. To confirm whether your Creative DSL 7410 is connected, right-click the  
DSL Status icon and click CPE Status.  
2. DSL installation is confirmed when ‘Show Time’ is observed.  
Due to the variation of the line’s condition from time to time, you  
may experience low connection rates over your DSL line. Click  
Retrain to re-establish the DSL connection.  
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3.2 Appendix B - Troubleshooting  
This section provides you with troubleshooting information for solving  
problems that you may encounter during installation or normal use.  
The Creative DSL 7410 POWER light is off -  
Your Creative DSL 7410 is not properly powered by an external power  
source, check both ends of your Creative DSL 7410 USB cable connection  
to see if the USB cable is firmly plugged into both the PC and your Creative  
DSL 7410.  
If the USB cable is plugged properly at both ends, try switching the USB  
cable to another USB port on your PC.  
If switching the USB port does not resolve your POWER light issue, please  
contact Technical Support at (408)719-5179 for further assistance.  
The POWER light is on but nothing else is happening -  
Make sure that the RJ-11 phone cable is connected to the LINE jack of your  
Creative DSL 7410 and the other side of the phone cable is plugged into a  
wall phone jack with DSL service subscribed.  
Verify the Network Settings as specified by your DSL Service Provider.  
Check to see if your Creative DSL 7410 drivers have been properly installed.  
This can be verified by going through the following steps:  
1. Click Start -> Settings -> Control Panel -> System -> Device Manager ->  
Network Adapters. Double-click Network Adapters and you should see  
Creative DSL USB 7410 is listed.  
2. If the Creative DSL 7410 has a  
sign in front of the device, this means  
that the drivers were not properly installed. To reinstall the drivers, first you  
must uninstall the driver. To do this, click Start -> Programs -> Creative -  
> DSL -> Remove. A screen will pop up saying “Are you sure you want to  
uninstall the Creative DSL 7410 DS7410 driver and utilities?” Click Yes. At  
this time, your PC will reboot. Once your PC has rebooted, the driver will  
now have to be reinstalled. Refer back to Section 2.1 for further assistance.  
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3. If you continue to see the  
sign beside the Creative DSL USB 7410  
device, contact Technical Support for further assistance.  
The HS Light is off or keeps blinking -  
When the HS light is flashing, the modem is attempting to connect to your  
local Central Offic (CO) to establish a DSL connection. Upon a successful  
connection, the HS light should turn off and the green LINK light should be  
illuminated. However, if your modem HS light keeps on flashing for minutes  
long, it is possible indicating the followings:  
1. HS light is off - Central Office equipment might have not turned on properly.  
Contact your DSL Service Provider for further assistance.  
2. HS light keeps on blinking -  
a. Too much noise in your phone line renders the DSL connection unable to  
establish. Try the following two methods -  
External interference might have caused noise to your DSL line. Try  
your DSL connection a few minutes later.  
Attach microfilters to all the phone jacks connected to analog devices,  
which share the same line as your DSL connection.  
b. If the problem persists, contact Technical Support.  
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RFC 2364  
4 FCC REGISTRATION INFORMATION FOR  
USERS  
This product is compliant and registered with the CFR47-Part 68 of the  
Federal Communications Commision (FCC). The FCC requires us to  
provide you with the following information:  
Connection to the nationwide telephone network should be made by  
using standard modular telephone jacks, type RJ-11.  
This equipment may not be used with Party Line Services or with Coin  
Telephone Lines.  
You should provide the FCC registration number and Ringer Equivalent  
Number (REN) of this product to your telephone company. The REN is  
useful to determine the number of devices you may connect to your  
telephone line and still have all of these ring when your telephone  
number is called.  
If your telephone equipment causes harm to the telephone network, the  
telephone company may discontinue your service temporarily. If  
possible, they will notify you in advance. If advance notice is not  
practical, you will be notified as soon as possible. You will have an  
opportunity to correct the problem, and you will be informed of your  
right to file a complaint with the FCC. Your telephone company may  
make changes in its facilities, equipment, operations or procedures that  
could affect the proper functioning of your product. If such changes are  
planned, you will be notified in advance.  
If it is determined that the equipment still fails to operate properly, the  
FCC requires that the unit be disconnected from the telephone line until  
the problem has been corrected. Repair to this equipment can only be  
made by the manufacturer, its authorized agents, or others who are  
authorized by the FCC.  
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5 CONTACT INFORMATION  
Reach us by Phone:  
Telephone support is available Monday through Friday, 8:30am - 5:30pm,  
Pacific Standard Time. To reach our DSL support by phone, please call:  
Broadxent Technical Support Hotline: (408) 719-5179  
Reach us by E-Mail:  
You may also send your questions and comments to the following e-mail  
address:  
Reach us by Mail:  
Broadxent, Inc. - A Creative Company  
188 Topaz Street  
Milpitas, CA 95035  
General Line: (408) 719-5100  
General Fax: (408)262-1390  
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6 WARRANTY INFORMATION  
Broadxent, Inc. warrants that equipment furnished will be free from defects  
in material and workmanship for a period of three (3) years from the  
confirmed date of purchase of the product new from retail location. Upon  
written notice of any such defect, the manufacturer will, at its option, repair  
or replace the defective item under the terms of this warranty, subject to the  
provisions and specific exclusions listed herein.  
This warranty shall not apply to equipment that has been previously repaired  
or altered outside our plant in any way. Nor will it apply if the equipment has  
been used in a manner exceeding its specifications or if the serial number has  
been removed.  
We do not assume any liability for consequential damages as a result from  
our product use, and in any event our liability shall not exceed the original  
selling price of the equipment.  
The equipment warranty of Broadxent, Inc. shall constitute the sole and  
exclusive remedy of any Buyer of the manufacturer’s equipment and the sole  
and excessive liability of the manufacturer, its successors or assigns, in  
connection with equipment purchase and in lieu of all other warranties  
expressed implied or statutory, including, but not limited to, any implied  
warranty of merchantability or fitness and all other obligations or liabilities  
of manufacturer, its successors or assigns.  
**Please fill out the next page and mail or fax to Broadxent, Inc. for product  
registration.  
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7 REGISTRATION CARD  
Creative DSL USB 7410 Product Registration  
Name:  
Company:  
Address:  
City/State/Zip:  
Phone:  
E-Mail:  
Serial Number:  
Purchased From:  
Date of Purchase:  
Please cut our the above Product Registration Card and send in with a self-  
addressed stamped enbelope to:  
BROADXENT, INC.  
188 TOPAZ STREET  
MILPITAS, CA 95035  
ATTN: Customer Service  
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DISCLAIMER:  
© 2000 Broadxent, Inc. All Rights Reserved  
Broadxent logo is a registered trademark of Broadxent, Inc. in the United States and/or other countries. Creative logo and brand  
name are trademarks or registered trademarks of Creative Technology Ltd. in the United States and/or other countries. Pentium  
is a registered trademark of Intel Corporation. IBM is a registered trademark of IBM Corporation. All other logos and brand  
names are trademarks or registered trademarks of their respective holders.  
Manual contents and specifications are subject to change without prior notice from Broadxent, Inc.  
Creative DSL USB 7410 User’s manual, pmc rfc 2364 v3.0, pn 235-00956.  
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