Nokia 6820 – 11/04
Cincinnati Bell Wireless
Quick Start Guide
Transferring your Address Book
If switching from a Digital (TDMA) phone to a Nokia 6820
You will need to manually transfer numbers from one phone’s address book to another by following the
instructions in your phone’s User Guide.
If switching from a Next Generation (GSM/GPRS) phone to a Nokia 6820
Next Generation phones, such as the Nokia 6820, allow you to save contacts to your phone or to your SIM
card (which is a memory chip that you can remove and insert into future next generation phones that you
use). If you decide to change phones (to another Next Generation phone) at any time, be sure to save your
contacts to your SIM card so that you can simply take your address book with you. To copy your contacts to
your SIM, select Menu→Contacts→Copy→From Phone to SIM Card→All→Move Original. You’ll be asked
“Move Entries?” and you should select “Yes”. When your phone is finished moving the entries, you can exit
by pressing the key with the red swoosh. Note: SIM cards are only able to save 200 numbers, and only
one number per name.
Setting Up VoiceMail
Please to refer to the User Guide, which you received with your phone, for full instructions on how to set up your
VoiceMail service. For the Nokia 6820, be sure to follow the “Next Generation” phone instructions and use 1111
as your temporary VoiceMail password. You’ll want to set up your VoiceMail as soon as possible, since this
service is active immediately and callers may be leaving messages for you.
Using Text Messaging
Have you wanted to reach someone, but know that they are in a place where they can’t receive a phone call, or
have you just wanted to pass a quick comment along without making it into a long voice conversation? Text
Messaging may just be for you.
Text messaging is already active on your phone, and any messages that you receive are FREE. This is
especially handy because it means you may be able to receive info alerts for free from sites such as CNN.com,
or the Weather Channel, etc. PC users can also send 150 character-long emails to your phone using your 10
digit telephone [email protected] as the email address. To illustrate, the format of the address would look
something like this: [email protected]
To respond to text messages, it’s just a dime per message that you send, or you can get a money-saving text
messaging plan if you become a frequent user. To switch to a text messaging plan at any time, simply call
#TXT from your wireless phone and add the service using our automated ordering line. Using text messaging is
easy. See the following instructions, which can be used on virtually any Nokia phone.
To send a text message from your wireless phone:
1. Press the Menu button on your Nokia phone
2. Scroll to Messages and press Select
3. Scroll to Text Messages and press Select
4. Scroll to Write Message (or similar option) and press Select
5. Use the key pad to type your message (up to 150 characters)
a. Example – Type the word ‘HELLO’
i. Press the 4 key twice for H
ii. Press the 3 key twice for E
iii. Press the 5 key three times for L (wait a couple of seconds)
iv. Press the 5 key three times for L
v. Press the 6 key three times for O
6. Once you’ve typed your message, press Send
7. You can either:
Nokia 6820 – 11/04
gives you everything you need to know about Cincinnati: Local and national news, sports, arts and
entertainment information, community events, weather, traffic updates, and more - all updated minute-by-
minute each day.
ESPN Sports
Sports news is now at your fingertips -- brought to you by the leading provider of sports on the Internet.
ESPN offers late breaking news, statistics, schedules, and player updates, in addition to up-to-the minute
sports scores from live events. Get sports info on numerous college and pro sports including football,
hockey, horse racing, auto racing, basketball, tennis, golf and more!
Ringtones & Graphics
Get the coolest ringtones and graphics from Cincinnati Bell. Select from various songs and artists. Get your
school fight song. Download a graphic that lets you express your own personal style. Downloads are priced
individually and, if applicable, the data used to transfer the file will be subtracted from your monthly Wireless
Internet plan (or charged per kilobyte if you aren’t a Wireless Internet subscriber).
To Download: (From Your Next Generation Phone)
From the Wireless Internet section, select Ringtones and Graphics. To download a ringtone or graphic,
select “Ringtones” or “Graphics” and then select a category. There are 27 ringtone music categories
including such categories like Country, Hip Hop, Classical…you can even choose Cincinnati’s WEBN!
There are 20 graphic categories including flags, holiday icons, even Disney graphics!
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Within your chosen category, select a Ringtone or Graphic.
Once you’ve highlighted and selected the item you want, next you’ll see the following: “Enter the
recipient’s mobile number” (this will default to your own wireless number including 1 and the
area code) and “Phone:” (Please select your phone model), and “Buy”
Note: You may enter a phone number other than your own if you’d like to send a ringtone
as a gift to a friend. It’s important to be sure the recipient has a phone capable of receiving
the type of ringtone or graphic you send, as you will be billed for the ringtone or graphic
even if their phone cannot receive it.
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Select “Buy”. The title of the ringtone or graphic that you selected will appear followed by: “A
ringtone/graphic is about to be sent to the following mobile phone number. You will be charged
$X.00 on your phone bill. Do you wish to continue?” 513.XXX.XXXX (this will be your wireless
number, unless you’ve chosen to send it to a friend).
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If you wish to continue, select “Buy”
You’ll then have the option to download the ringtone/graphic file. To download, select the title of
your ringtone/graphic file.
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Once you’ve downloaded the ringtone/graphic, you’ll see the following message: “Ringing tone
received”, “Graphic received”, or “Tone received.”
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Select Options→Open (to listen to the tone) or to view the graphic.
Once you’ve listened to the tone, you can save the ringtone by selecting Back→Save→Select.
You’ll then be asked to name the ringtone. Enter a name, and select “OK”.
Next you’ll be asked to save the ringtone into your “Gallery”. To save the ringtone to the
ringtone file, select TonesꢁOptionsꢁSave. The message “Saved to Tones” will appear.
If you wish to exit, press the red swoosh key.
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To set up the ringtone as your active ringtone, select
Menu→Settings→Profiles→Normal→Customize→Ringing Tone→ Open Gallery. That’s where
you’ll find the ringtones that you’ve downloaded along with a whole selection of other ringtones.
Choose “select” and then open the Tones gallery. Highlight the ringtone you want and select
“Options”. Then select “Set as Ringtone.” Your ringtone will be set. For more information on
how to select a ringtone, see your user manual.
You can preview ringtones/graphics through the Cincinnati Bel website at:
www.cincinnatibell.com/portal, leg in/sign up for a free account, and click on “Ringtones and
Graphics”
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Java Games
Download a fun game to play while waiting around. Downloads are priced individually and, if applicable, the
data used to transfer the file will be subtracted from your monthly Wireless Internet plan (or charged per
kilobyte if you aren’t a Wireless Internet subscriber).
To Download: (From Your Next Generation Phone)
From the Wireless Internet section (Menu→Services→CBW Internet), select Java Games. You’ll see a
selection of games that are compatible with your phone. You’ll be able to get a brief description of the
game if you highlight the title that interests you and select it. You’ll also see the price and file size.
Once you find the game you want to download:
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Highlight the game you wish to download, and select it.
You’ll see a brief description of the game, the file size (kB)”, “Price”, a description and the terms
of use.
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If you would like to purchase, select “Buy”.
Next, you’ll want to download the game you just purchased. Select “Download it” and you’ll see
a confirmation message, which includes the name of the game, the file size and the name of the
game developer.
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Select “Accept” and the game will start downloading. This may take several seconds depending
on the file size.
Once the game has been downloaded, the screen will read “Saved to Collection. Open now?” If
you would like to begin playing, select “OK”, if not, it will be stored in the “Games” section within
the main menu and you can select it later.
E-Mail
To access your email, select the “Email” menu option within the Cincinnati Bell Wireless Internet services
home page on your phone. You will see three options: 1) My Email, 2) My Email Tools or 3) Other Email
My Email
Cincinnati Bell Wireless Internet subscribers get one Fuse email box free. If you are an existing
Cincinnati Bell email subscriber (Fuse, Zoomtown, etc.) you may set up “My Email” with the same
Cincinnati Bell email address and password that you use to log-in via your PC.
Setting up “My Email”
The directions will vary for those with and those without an existing Cincinnati Bell email box (Fuse,
ZoomTown, etc).
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Those who DO NOT HAVE an existing Cincinnati Bell email box:
Select “My Email”. You will be asked: “Are you an existing Cincinnati Bell email (fuse.net,
zoomtown.com) customer”
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Select “No” and the following will appear: “Set up your email address and password so you
can take advantage of Fuse Email while you’re on the go”. Press “OK”
Next you will choose a user name and a password.
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Select a user name. If the user name you have chosen is already being used, you
will be provided with alternatives. You may choose a suggested alternative or
select a completely different user name.
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Create a password. Passwords must be at least six characters long and must
include at least one numeric character.
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Once you have successfully created a username and password, you will receive a
confirmation message indicating your Fuse email box has been created.
The next time you access “My Email” from the menu, you will not need to input your
username and password. You will be automatically logged in to your Fuse email box.
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If you would like to require your password be asked for every time you access “My
Email”, you can set this preference in the “My Email Tools” folder and select “Auto-
Login Email→Disable.
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If you’d like to access your email from a computer, you may do so by going to the
“Username”@fuse.net, as well as your password.
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Those who HAVE an existing Cincinnati Bell email box (Fuse, Zoomtown etc.).
Select “My Email”. You will be asked: “Are you an existing Cincinnati Bell email (fuse.net,
zoomtown.com) customer”
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Select “Yes”
Select “Email Address:” and enter your existing Cincinnati Bell email address (i.e.
the # key until you see “abc” mode instead of “Abc” mode.
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Scroll down to “Email Password” and enter your existing email password (case sensitive).
Scroll down and select “Go”
You should now see your existing email inbox. Subsequent returns to “My Email” won’t
require you to input your “Email Address” and “Email Password” – you’ll automatically be
logged in!
Other Email
Use this option if you have email with a different provider (than Cincinnati Bell), or you wish to check a
secondary Cincinnati Bell email account (up to 5 secondary email boxes besides the primary set up in
“My Email can be accessed).
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Select the “Other Email” option, choose from one of the available options (Yahoo & MSN), and enter
your email address and password.
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If your email service is not listed, visit your email provider’s website using the “go to site” option
under “Find It” and enter your Username and Password. If you have difficulty accessing your other
email, contact your email provider for assistance.
Wall Street Journal
Access the only morning paper that delivers the latest business news from every major market in the world.
More than 1,650 analysts and writers bring you the top world news, crucial reports from all industries, in-
depth technology coverage, along with all the financial insight you need to succeed. Select from US News,
Asia News, Europe News or Technology News.
Entertainment
This category offers more fun things to do with your phone! Within the Entertainment category are:
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Movies: See what’s playing in your area, get movie reviews, prices, movie times, and listings of
what movies are coming soon. What more could you need?
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Games: Here you’ll find games that you can buy and download to your phone to play anytime.
You’ll also find a library of games that you can play online by yourself or against others. Some of
our many online games include: 3X Trivia, Blackjack, Decoder, Hangman, Roshambo, and
Scrabble.
Note: Downloadable games have a fee when you download and the kilobytes used to
download the game are deducted from your monthly data plan. Games that you play online are
free, except the kilobytes used while playing are deducted from your monthly data plan.
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Lottery: Get the latest lottery scores to find out if you’re a millionaire yet.
Horoscopes: Check your horoscopes anytime; they’re right here at your fingertips whenever you
need to know what the day has in store for you!
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Proverbs: Need a wise saying to jump-start your day? Check out our proverbs section.
My Info
My Info allows you to set up a short cut to your favorite Wireless Internet information. Short cuts might allow
you to quickly check the weather in specific cities, check certain stock ticker symbols, track your favorite
sports teams, or set up a specific starting point when looking up directions. “My Info” is available to those
who subscribe to any Cincinnati Bell Wireless Internet plan. Within the My Info section, you have the
following choices:
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My Sports
My Stocks
My Drivers
Alerts
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My Bookmarks
My Theatres
My Horoscopes
My AP News
My Weather
My Lottery
Edit Settings
You can customize your prefences using your PC or using your wireless phone. To customize using your
PC, visit www.cincinnatibell.com/portal, log in/set up your account, and click on “My News”. To customize
your preferences using your phone, select Menu→Services→CBW Internet→My Info→More→Edit Settings.
Once at “Edit Settings”, you can follow the screens to choose whether or not you would like to view each of
Nokia 6820 – 11/04
the categories. (Remember to press down on the joystick to use as your “enter” key) To select a category,
you must first highlight the category using your joystick, and then select “open link”.
Cincinnati Bell Yellow Pages
Search for business and residential phone and address listings from the Cincinnati Bell Yellow pages using
your wireless phone. Find the nearest, get driving directions and more!
Find It
The “Find It” section puts you in command! Now you not only have access to breaking news and
information, you have access to databases of information using your phone! Find stores, get directions,
access phone numbers of friends and businesses, find out who just called with Reverse Lookup, and more!
Within the “Find It” section, you will be able to select among the following menu options:
1. Find Nearest
2. Google
3. Yellow Pages
4. White Pages
5. Reverse Lookup
6. Go To Site
7. Directions
8. Movies
The easiest way to find the nearest hotel, restaurant, etc, is to select “Find Nearest” and “Enter ZIP”. Once
you’ve entered your Zip (starting point) select “next”, then you can select the type of business you are
seeking (restaurant, gas station, etc). Highlight your selection and press enter (press down on the joystick).
Your results will appear.
Google
Google is a search engine that you can select if you want to visit other websites. Note: Many websites are
not set up correctly for access using a mobile phone. If you have trouble viewing a site, the trouble is most
likely with the format of the website and not your mobile phone’s browser.
Yahoo
These are direct links to commonly used e-mail providers, Yahoo and MSN. You can access these sites via
these links or by selecting “other email” under the Email menu option.
Usage History
Keep track of the wireless data usage on your account through this helpful link.
Multimedia Messaging Service (MMS)
Also known as “Picture Messaging”, MMS allows users to create messages combining text, sound and graphics.
You can send and receive images, voice clips, music, greeting cards and more. It should be noted, however,
that both the sender and the receiver must have a Next Generation phone that is MMS capable.
There is a $.20 per message charge for each message sent from your next generation phone. The data
(kilobytes) used to transfer of the MMS file will also be deducted from the data in your monthly Wireless Internet
plan. (If not a Wireless Internet subscriber, the sender will be charged $0.03 per kilobyte for the data transfer.)
When receiving an MMS message, the recipient pays nothing; however, the data (kilobytes) used to transfer the
file will be deducted from the recipient’s monthly Wireless Internet data plan balance.
Sending/Receiving MMS Messages
There are 3 ways to send an MMS message: between phones, PC to phone, and phone to PC.
Note! To send MMS message between phones, both the sender and the receiver must have a Next
Generation phone. If the sender has a Next Generation phone and the receiver does not, the receiver will
receive a text (SMS) message with a unique URL (web address) that can be accessed via PC to view the
content.
Sending an MMS from your phone
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From the main menu, select Messages→Multimedia Messages→Create Message (Tip! Remember
that you can turn on “predictive text” to make inputting a message easier. Consult your user guide
for specific instructions)
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If you would like to enter a text message, input the message now and select “Options” when
finished. Inputting text is not required.
Scroll down to “Insert” → “Sound Clip”, “Image” or “Slide”. If you choose “Sound Clip”, you’ll want to
select a sound clip out of your “Tones” folder. If you choose image, select the “Graphics” folder for
cartoons and icons or the “Images” folder to access pictures that you’ve taken and saved.
Highlight the image or sound you wish to insert and select Options→Insert (“Object Added”
message will briefly appear and the screen will return to the message that you have created)
To send the message, select “Send” and input the recipient’s 11-digit wireless phone number
including a 1 before the area code (Ex. 15135550001) and select “OK” or you can send to a
person’s PC email box. Simply enter their email address instead of a phone number and select
“OK”.
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You’ll see a message “Saving Message to Outbox” while the message is being transmitted. The
message “Multimedia Message Sent” will appear once the message has successfully transmitted.
Note! Your Nokia 6820 can receive image files that are 45KB or smaller and in the format of a JPEG, PNG, OTA-
BMP, WBMP or GIF. Sound files must be in Mobile MIDI (GMX) format and under 45KB in size.
When sending an MMS message to a Next Generation phone from your PC (using your email or a website), you’ll
need to know the phone’s address. The Next Generation phone’s MMS “email” address is made up of their 11-digit
Receiving MMS to your phone
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When an MMS message is received, your screen will read “Multimedia Message Received”
To view the message, select “Show”
The message will appear. If the message came from a PC, you may see a message stating that the
image is attached. You can view picture attachments sent via MMS, however, the image is not the
first thing you see when you open the message. You will need to scroll down in the message in
order to get to the image.
Saving an MMS Message
MMS messages will be temporarily saved in your inbox/outbox for up to 7 days. If you would like to save
an image longer, you will need to follow these directions to save an image or sound clip into your
gallery.
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While the MMS message is open, select Options→Open Image→Options→Save Image→Select
You’ll be given the opportunity to name the image (If the image had a name when it was sent, this
name will default; however, a new name can be entered). Input the name you would like and select
“OK”
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The “Gallery” menu will appear, highlight “Graphics” and press “Open”
Protecting Your Phone From Unauthorized Use
Would you like to make sure that others can’t use your phone (and your airtime) without your consent? Just
follow these simple steps:
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Go to Settings→More Settings→Security Settings→ Pin Code Request
You will be prompted to enter a 4- to 8-digit phone code (that you create) several times
Call Cincinnati Bell Customer Care at 1-888-391-3925 to obtain a PIN/PUK code to enter at the prompt.
NOTE: You will have 10 chances to correctly enter this code. If you incorrectly enter it 10 times, you will see “SIM Blocked”
and should visit your nearest Cincinnati Bell Wireless location to purchase a new SIM card.
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How to Use Connect2Home Callingsm
Connect2Homesm calling is a feature included with USA Nation bundled wireless rate plans which allows you to
make free voice calls from your GSM wireless phone to your home phone number. If you’ve selected a rate
plan which includes Connect2Home calling, this service should be available for use the next business day after
ordering. Once the service is active on your account, you will receive a text message to your wireless phone to
confirm.
How to Place a Call Using Connect2Home service:
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To place a Connect2Home call, dial “22” then press the “send” or “enter” key to place a call to your
designated home number. Calls you make by dialing 22 will automatically be sent to your home
number (your home number is the local, residential Cincinnati Bell Telephone phone number that
you provided to Cincinnati Bell for billing purposes when you activated your wireless phone.)
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If you move, you can change the telephone number that you designated to be your home phone
number twice per calendar year by calling CBW Care at (888) 391-3925.
IMPORTANT! Calls to “22” will always be free calls, and the minutes used will not subtract from the
minutes you have available in your wireless rate plan. If you dial directly to your 7 or 10-digit home
phone number, these minutes will not be free and will count against your plan’s available minutes.
Likewise, minutes used when dialing from your home to your wireless will subtract from your plan’s
available minutes.
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Cincinnati Bell reserves the right to disconnect the Connect2Home Feature at its discretion.
Interactions with other Telephone Services:
• Line Number Blocking or Out of Area: When you dial 22, Cincinnati Bell must be able to read the
Caller ID from your incoming call in order to connect the call to your designated home number. In
certain coverage areas and/or if you have “Line Number Blocking” service active on your wireless
phone, calls will not carry Caller ID information. In these instances, you will hear the following
message:
“We're sorry, your Connect2Home free call may not be completed at this time due to insufficient
incoming Caller ID information. This may be just a temporary problem due to your current
wireless network connection. Please try your free call again at a later time.”
If you have “Line Number Blocking” set up on your wireless phone, you do not need to eliminate this
service. Instead, simply dial *82 513-241-3030 to use Connect2Home service. This will be the
phone number that you dial each time you place a call home instead of dialing “22”. It may be
easiest for you to use this number if you program the entire number sequence into your address
book.
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Call Forwarding: Call Forwarding should not be used to forward any calls to your home number, to
22, or to 513-241-3030. Calls placed using the Call Forwarding feature will be billed the normal call
forwarding charges ($.07/min).
Billing Detail with Connect2Home:
Calls made to 22 or 513-241-3030 will appear on your monthly detailed bill. Connect2Home calls
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will be identified as shown below.
LOCAL CALLS
Long
Date
14. Jul 3 9:32p
Time
Number called
22
Type Min Airtime Distance
Total
0.00
3
0.000
0.00
Called to: Cnct 2Home
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