Canon 3920 User Manual

Avaya 3920 Wireless Telephone  
User’s Guide  
16-603439  
Issue 1  
August 2009  
Trademarks  
PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries.  
Customer Support  
If you need assistance when programming or using your system, contact your local  
Authorized Dealer or call Avaya Global Support Services at 1 800 628-2888. Consultation  
charges may apply.  
Avaya Web Page  
For information about Avaya products and service, go to www.avaya.com. For the most  
0
Important Safety Instructions  
The following list provides basic safety precautions that should always be followed when  
using your telephone equipment.  
1. Read and understand all instructions.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or  
aerosol cleaners. Use a damp cloth for cleaning.  
4. This product should be serviced by (or taken to) a qualified repair center when ser-  
vice or repair work is required.  
5. DO NOT use this product near water, for example, in a wet basement  
location.  
6. DO NOT place this product on an unstable cart, stand or table.  
7. Never push objects of any kind into slots or openings as they may touch dangerous  
voltage points or short out parts that could result in a risk of fire or electric shock.  
Never spill liquid of any kind on the product.  
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.  
1 Introduction  
Charge the Battery for the First Time........................................................... 27  
Overview ...................................................................................................... 35  
Handset........................................................................................................ 36  
Base Unit...................................................................................................... 40  
Charger Unit................................................................................................. 41  
Clean the Charger Unit Contacts............................................................... 42  
Battery.......................................................................................................... 43  
Low Battery Indications ............................................................................. 43  
Table of Contents 5  
Table of Contents  
User’s Guide  
Mute a Conversation.................................................................................. 48  
Change Earpiece Volume.......................................................................... 49  
Set Vibrate Mode....................................................................................... 50  
Set Silent Alert........................................................................................... 50  
Set the End of Range Alarm...................................................................... 51  
A Troubleshooting  
B Specifications  
C Accessories  
53  
57  
59  
6 Table of Contents  
1 Introduction  
Welcome  
This guide provides instructions on how to install and use your Avaya 3920  
Wireless Telephone. The Avaya 3920 Wireless Telephone is specific to the  
Avaya PARTNER Communications System. Unlike consumer-type wireless  
telephones, which are typically connected to analog interfaces, the Avaya 3920  
Wireless Telephone offers full access to the features of the PARTNER system,  
including two dedicated intercom buttons plus six line/feature buttons with  
LED-status indication.  
The Avaya 3920 Wireless Telephone uses DECT 6.0 technology to provide  
crystal-clear, high-quality voice communication. Unlike other wireless  
technologies (such as ISM spectrum), DECT 6.0 uses a dedicated frequency  
that is free from interference from other devices.  
The Avaya 3920 Wireless Telephone is not only a single-cell wireless telephone.  
The system can be expanded with repeaters to cover larger areas without the  
need of additional wiring. This flexible expansion of the coverage area makes the  
Avaya 3920 Wireless Telephone cost effective for small installations, while at the  
same time providing the capability for seamless telephony in larger areas.  
Up to six repeaters can be linked with a single base unit to increase the coverage  
area of the Avaya 3920 Wireless Telephone, making crystal-clear  
communication possible in areas that were hard to reach without installing a  
complex, multicell telephone system.  
In the U.S. and Canada, DECT 6.0 provides a maximum of five channels with 12  
full-duplex slots. The technology embedded in the Avaya 3920 Wireless  
Telephone can support a maximum of five channels with six full-duplex slots,  
providing you with a total of 30 available channels/slots.  
Welcome  
7
   
1 Introduction  
User’s Guide  
DECT 6.0 is extremely easy to install since frequency and channel selection are  
done automatically.As long as the maximum number of devices is not exceeded,  
DECT 6.0 will provide trouble-free functionality.  
This chapter explains how this guide is organized, shows the typographical  
conventions used, and provides the Avaya Support Center web site to access for  
additional documentation.  
Organization  
This guide is organized as follows:  
Chapter 1, “Introduction” provides a brief description of the contents of  
each chapter, the typographical conventions used, and the Avaya Support  
Center web site.  
Chapter 2, “Installing the Telephone” provides installation instructions.  
Chapter 3, “About Your Telephone” describes the handset, including  
operating controls and buttons; batteries; and base and charger units.  
Chapter 4, “Using Your Telephone” describes basic call handling  
operations and how to change handset settings.  
Appendix A, “Troubleshooting” describes performance problems and  
suggestions to correct the problems.  
Appendix B, “Specifications” provides telephone specifications.  
Appendix C, “Accessories” lists the accessories available for the  
telephone.  
Conventions  
• Numbers, the asterisk, and the pound sign on the dialpad are shown in a  
button, for example: 2, *, or #.  
Bold type is used to indicate buttons on the Handset, other than those on  
the dialpad.  
Couriertype indicates text that appears in the handset display.  
8
Organization  
   
User’s Guide  
1 Introduction  
Related Documents  
For additional documentation and the most current version of this document, go  
Related Documents  
9
 
1 Introduction  
User’s Guide  
10 Related Documents  
2 Installing the Telephone  
Overview  
This chapter explains how to install the Avaya 3920 Wireless Telephone. The  
sections provided in this chapter are as follows:  
1 “Select Base Unit Location” on page 13.  
2 “Install the Base Unit on a Desktop” on page 14.  
3 “Install the Base Unit on a Standard Wall Plate” on page 16.  
4 “Install the Base Unit Directly on a Wall” on page 19.  
5 “Apply Power to the Charger Unit” on page 23.  
6 “Mount the Charger Unit on a Wall (Optional)” on page 24.  
7 “Install the Handset Battery” on page 25.  
8 “Charge the Battery for the First Time” on page 27.  
9 “Charge the Spare Battery” on page 28.  
10 “Install a Headset (Optional)” on page 30.  
11 “Attach the Belt Clip to the Handset” on page 31.  
Overview 11  
     
2 Installing the Telephone  
User’s Guide  
The Avaya 3920 Wireless Telephone is packaged with this installation and use  
guide and the components shown below. If any of these items are missing or  
damaged, contact your System Administrator.  
Figure 1: Avaya 3920 Wireless Telephone Components  
HOLD  
TRNSFR  
CONF  
REDIAL  
MENU  
TA  
L
K
MUTE  
1
2 abc  
5 jki  
8 tuv  
0op  
3 def  
6mno  
9w  
4 ghi  
7 p  
q
r
s
x
y
z
*
er  
#
Base Unit  
Telephone Cord  
Handset  
Rechargeable  
Battery  
2 AC Adapters  
Beltclip  
Charger Unit  
Wall Mount Stand  
12 Overview  
User’s Guide  
2 Installing the Telephone  
Select Base Unit Location  
• Select a location that is not subject to excessive heat or humidity.  
• Determine if the base unit will sit on your desk or be wall mounted.  
• Place the base unit near a standard 120VAC outlet and within reach of a  
telephone jack that is connected to the PARTNER ACS. Avoid a location  
that is surrounded by metal surfaces. Make sure this outlet cannot be  
turned off by a switch.  
!
!
WARNING:  
If the base unit is installed in a separate building from the  
PARTNER ACS, you must install In-Range Out of Building (IROB)  
protectors. The IROB used with the Avaya 3920 Wireless  
Telephone is Module 146D (IROB Two) Dual IROB. To order an  
IROB, contact your local Authorized Dealer.  
• Place the base unit away from any electrical component, such as PCs,  
monitors, other telephones, and the PARTNER ACS.  
• If more than one unit is being installed, each base unit must be placed at  
least 15 feet apart.  
• Keep the base unit and handset away from sources of electrical noise, such  
as motors and fluorescent lighting. For more information about installation  
(including the positioning of base units and the installation of repeaters),  
please refer to the Avaya 3920 Wireless Telephone Planning and  
Installation Guide.  
!
!
WARNING:  
The Avaya 3920 Wireless Telephone handset, base unit, and  
repeaters are designed for indoor use and installation. These  
devices are not water proof and are not designed for use in wet or  
moist environments.  
Select Base Unit Location 13  
 
2 Installing the Telephone  
User’s Guide  
Install the Base Unit on a Desktop  
This section provides procedures to install the base unit on a desktop or table.  
If you want to mount the base unit on a wall, go to “Install the Base Unit on a  
Standard Wall Plate” on page 16 or “Install the Base Unit Directly on a Wall” on  
page 19.  
1 Plug one end of the 14-foot telephone cord into the “Line In” jack on the  
base unit.  
2 Plug the other end of the telephone cord into the telephone jack that is  
connected to your PARTNER ACS.  
Figure 2: Connect Telephone Cord  
Telephone jack connected  
to communications  
system  
Line In  
jack  
14 Install the Base Unit on a Desktop  
 
User’s Guide  
2 Installing the Telephone  
3 Plug the AC adapter cord into the AC adapter input jack on the base unit.  
4 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this  
outlet cannot be turned off by a switch.  
Figure 3: Connections to Base Unit  
3
AC  
Telephone jack connected  
to communications  
system  
Adapter  
4
Line In  
jack  
1
2
5 Check to see that the power LED is on.  
Install the Base Unit on a Desktop 15  
2 Installing the Telephone  
User’s Guide  
Install the Base Unit on a Standard Wall Plate  
This section provides procedures to mount the base unit on the wall if a standard  
wall plate, with a telephone jack connected to the PARTNER ACS, is installed in  
the wall.  
If you want to mount the base unit on the wall and a standard wall plate is not  
installed, go to “Install the Base Unit Directly on a Wall” on page 19.  
!
CAUTION:  
Do not mount the base unit on the ceiling.  
1 To attach the wall mount stand to the base unit, slide the wall mount stand  
into the notches at the top of the base unit. Then pull the wall mount stand  
down and snap it into place.  
Figure 4: Attach Wall Mount Stand to Base Unit  
16 Install the Base Unit on a Standard Wall Plate  
 
User’s Guide  
2 Installing the Telephone  
2 Plug one end of the 14-foot telephone cord into the “Line In” jack on the  
base unit.  
3 Plug the AC adapter cord into the AC adapter input jack on the base unit.  
Figure 5: Plug Cords into Base Unit  
Line In  
jack  
4 Place the AC adapter cord and the telephone cord inside the molded  
channels of the wall mount stand.  
5 Plug the other end of the telephone cord into the telephone jack in the wall  
plate.  
Figure 6: Place Cords in Molded Channels  
Install the Base Unit on a Standard Wall Plate 17  
2 Installing the Telephone  
User’s Guide  
6 Place the base unit on the posts of the wall plate and pull down until the  
base unit is firmly seated.  
Figure 7: Mount Base Unit on Wall Plate  
7 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this  
outlet cannot be turned off by a switch.  
Figure 8: Plug AC Adapter into Wall Outlet  
AC  
Adapter  
8 Check to see that the power LED is on.  
18 Install the Base Unit on a Standard Wall Plate  
User’s Guide  
2 Installing the Telephone  
Install the Base Unit Directly on a Wall  
This section provides procedures to mount the base unit directly on a wall if a  
standard wall plate is not installed. Use #10 screws and, if necessary, anchoring  
devices that are suitable for the wall material where the base unit will be placed.  
!
CAUTION:  
Do not mount the base unit on the ceiling.  
1 Insert two mounting screws into the wall 3 and 15/16 inches apart. Allow  
about 3/16 of an inch between the wall and screw heads for mounting the  
base unit.  
Figure 9: Insert Mounting Screws  
Install the Base Unit Directly on a Wall 19  
 
2 Installing the Telephone  
User’s Guide  
2 To attach the wall mount stand to the base unit, slide the wall mount stand  
into the notches at the top of the base unit. Then push the wall mount stand  
down and snap it into place.  
Figure 10: Attach Wall Mount Stand to Base Unit  
3 Plug one end of the 14-foot telephone cord into the “Line In” jack on the  
base unit.  
4 Plug the AC adapter cord into the AC adapter input jack on the base unit.  
Figure 11: Plug Cords into Base Unit  
Line In  
jack  
20 Install the Base Unit Directly on a Wall  
User’s Guide  
2 Installing the Telephone  
5 Place the AC adapter cord and the telephone cord inside the molded  
channels of the wall mount stand.  
Figure 12: Place Cords in Molded Channels  
6 Place the base unit on the posts of the wall screws and pull down until the  
base unit is firmly seated.  
Figure 13: Place Base Unit on Wall Screw Posts  
Install the Base Unit Directly on a Wall 21  
2 Installing the Telephone  
User’s Guide  
7 Plug the other end of the telephone cord into the telephone jack connected  
to the PARTNER ACS.  
Figure 14: Plug Telephone Cord into Telephone Jack  
8 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this  
outlet cannot be turned off by a switch.  
Figure 15: Plug AC Adapter into Wall Outlet  
AC  
Adapter  
9 Check to see that the power LED is on.  
22 Install the Base Unit Directly on a Wall  
User’s Guide  
2 Installing the Telephone  
Apply Power to the Charger Unit  
1 Plug the AC adapter cord into the input jack on the back of the charger unit.  
2 Wrap the AC adapter cord around the strain relief.  
3 Plug the AC adapter into a standard 120VAC wall outlet.  
Always route the power cord away from high-traffic areas, and where it  
cannot become chafed and create a fire or electrical hazard.  
Figure 16: Apply Power to Charger Unit  
Strain  
Relief  
4 If you want to mount the charger unit on the wall, go to “Mount the Charger  
Unit on a Wall (Optional)” on page 24. Otherwise, go to “Install the Handset  
Battery” on page 25.  
Apply Power to the Charger Unit 23  
 
2 Installing the Telephone  
User’s Guide  
Mount the Charger Unit on a Wall (Optional)  
The charger unit can be mounted directly on the wall. Use #10 screws and, if  
necessary, anchoring devices that are suitable for the wall material where the  
charger unit will be placed.  
1 Insert two mounting screws into the wall 1 7/8 inches apart. Allow about  
3/16 of an inch between the wall and screw heads for mounting the charger  
unit.  
Figure 17: Insert Mounting Screws into Wall  
3/16"  
1 7/8"  
2 Place the charger unit on the posts of the wall screws and push down until it  
is firmly seated.  
Figure 18: Place Charger Unit on Wall Screw Posts  
Strain  
Relief  
3/16"  
1 7/8"  
24 Mount the Charger Unit on a Wall (Optional)  
 
User’s Guide  
2 Installing the Telephone  
Install the Handset Battery  
1 Remove the battery cover from the back of the handset by pressing the  
latch and sliding the cover down until it comes off the handset.  
Figure 19: Remove Battery Cover  
2 Slide the battery down into the handset.  
Figure 20: Install Handset Battery  
3 Close the battery compartment cover by sliding it up until it snaps into  
place.  
Install the Handset Battery 25  
 
2 Installing the Telephone  
User’s Guide  
Figure 21: Close Battery Cover  
4 If you are using the battery for the first time, go to “Charge the Battery for  
the First Time” on page 27.  
26 Install the Handset Battery  
User’s Guide  
Charge the Battery for the First Time  
Before using your handset for the first time, the battery must be continuously  
charged for 15 to 20 hours. (After the battery is charged for the first time, it will  
only take five to six hours for the battery to be fully recharged.)  
1 Install the battery in the handset. Go to “Install the Handset Battery” on  
page 25.  
2 Place the handset in the charger unit.  
Figure 22: Place Handset in Charger Unit  
HOLD  
TRNSFR  
CONF  
REDIAL  
MENU  
TA  
L
K
MUTE  
1
2 abc  
5 jki  
3 def  
6mno  
9wxyz  
4 ghi  
7 pqrs  
8 tuv  
0oper  
*
#
3 Ensure that the Handset LED lights blue. If it does not, make sure that the  
AC adapter is plugged in and that the Handset is making good contact with  
the charger unit.  
Charge the Battery for the First Time 27  
 
2 Installing the Telephone  
User’s Guide  
Charge the Spare Battery  
It is recommended that you have a spare battery always charging to protect  
against complete battery discharge. The charger unit is equipped to charge the  
spare battery with or without the handset in the front slot. See Appendix C,  
“Accessories” for information on ordering a spare battery.  
1 Slide the spare battery into the rear slot in the charger unit until the  
retaining clip snaps over the top of the battery.  
Figure 23: Charge Spare Battery  
2 Ensure that the Battery indicator lights blue. If it does not, make sure that  
the AC adapter is plugged in and that the spare battery is making good  
contact with the Charger Unit.  
3 Charge the spare battery for 15 to 20 hours.  
28 Charge the Spare Battery  
   
User’s Guide  
2 Installing the Telephone  
4 When charging is complete, press out on the latch to remove the spare  
battery for use. If you don’t need the spare battery immediately, leave it in  
the charging compartment; it will not overcharge. See information about the  
low battery indicator in “Description of Icons in Handset Display” on  
page 39.  
Charge the Spare Battery 29  
2 Installing the Telephone  
User’s Guide  
Install a Headset (Optional)  
The optional headset provides a hands-free option when you use the belt clip to  
carry the handset and conduct a conversation. All feature operations remain the  
same except the handset earphone and microphone are disconnected.  
1 Open the cover over the Headset jack that is located on the top of the  
Handset.  
2 Plug in the headset.  
Only use headsets especially designed or modified for use with radio  
frequency equipment.  
Figure 24: Install Headset  
REDIAL  
CONF  
TRNSFR  
HOLD  
MENU  
MUTE  
TALK  
3
def  
2
abc  
5
1
6mno  
jki  
4
ghi  
9
w
x
y
z
tuv  
7
p
q s  
r
8
0oper  
#
*
30 Install a Headset (Optional)  
 
User’s Guide  
2 Installing the Telephone  
Attach the Belt Clip to the Handset  
You can use the belt clip to attach the handset to your belt or pocket.  
1 Slide the clip into the tab stop.  
The belt clip is designed to fit snugly onto the handset.  
Figure 25: Attach Belt Clip to Handset  
Attach the Belt Clip to the Handset 31  
 
2 Installing the Telephone  
User’s Guide  
2 Press firmly until it snaps into place.  
Figure 26: Press Belt Clip onto Handset  
32 Attach the Belt Clip to the Handset  
User’s Guide  
2 Installing the Telephone  
Remove the Belt Clip from the Handset  
1 Press the retain clip in toward the belt clip blade and slide the clip up at the  
same time.  
Figure 27: Remove Belt Clip from the Handset  
Remove the Belt Clip from the Handset 33  
 
2 Installing the Telephone  
User’s Guide  
34 Remove the Belt Clip from the Handset  
3 About Your Telephone  
Overview  
The Avaya 3920 Wireless Telephone is a digital telephone designed to work with  
your PARTNER ACS. It offers the mobility inherent in a wireless telephone plus  
access to the features and functionality of the PARTNER ACS. The Avaya 3920  
telephone uses DECT 6.0 technology and provides the following features:  
• 2-line, 16 character per line Handset Liquid Crystal Display (LCD)  
• 4 displayed operation modes indicating Talk, Ringer On/Off, Battery Low,  
and Message Waiting  
• speakerphone  
• backlit dialpad  
• Single button access to fixed features — Hold, Transfer, and Conference  
• Feature button to access features on the PARTNER ACS  
• Up to six programmable buttons to access features on the PARTNER ACS  
• 2 intercom buttons  
• Headset jack  
• Ringer and Handset volume control  
• Vibrate alert  
• Base unit and charger unit  
This chapter describes the Avaya 3920 Wireless Telephone handset, base unit,  
charger unit, and battery.  
Overview 35  
     
3 About Your Telephone  
User’s Guide  
Handset  
Figure 28: Avaya 3920 Wireless Telephone Handset  
t
1
19  
20  
2
12  
13  
3
4
5
6
TRANSFER  
CONF  
HOLD  
FEATURE  
14  
menu  
MUTE  
TALK  
7
8
9
15  
16  
17  
10  
11  
18  
1 Headset Jack  
2 Handset Display  
3 Transfer Button  
4 Hold Button  
11 Programmable Button  
12 Conference Button  
13 Feature Button  
14 Speakerphone Button  
15 Programmable Button  
16 Programmable Button  
17 Programmable Button  
18 Programmable Button  
19 Volume + Button  
5 Mute Button  
6 Talk Button  
7 Dialpad  
8 Intercom Button  
9 Intercom Button  
10 Programmable Button  
20 Ringer ON/OFF Volume - Button  
36 Handset  
   
User’s Guide  
3 About Your Telephone  
Description of Handset Buttons  
Button Description  
HOLD  
Places a call on hold until you can return to it.  
Transfers a call to another extension.  
TRANSFER  
CONF  
Connects another call to a call already in  
progress for a three-way conversation.  
FEATURE  
Accesses PARTNER ACS features. See your  
System Administrator for features you can  
access.  
TALK  
Initiates, answers, and disconnects calls.  
MUTE  
Mutes your conversation so that the other  
party cannot hear your voice but you can hear  
theirs.  
Toggles the speaker on/off.  
Dialpad  
12-button dialpad for placing calls or  
accessing features.  
Intercom buttons Makes or answers a call to or from another  
extension in your system. (Shown in call-outs  
8 and 9 in “Avaya 3920 Wireless Telephone  
Handset” on page 36.)  
Handset 37  
3 About Your Telephone  
User’s Guide  
Button  
Description  
Programmable  
buttons  
Features programmed on the programmable  
buttons are determined by the PARTNER ACS  
programming. See your System Administrator  
for information about the features  
programmed on your buttons.  
Ringer On/Off  
Vol - Button  
(on side)  
Turns handset ringer on or off when not active  
on a call.  
Decreases the ringer volume when handset is  
out of charger unit and not active on a call.  
vol  
Decreases the earpiece/speakerphone when  
pressed during a call.  
Vol +  
(on side)  
Increases the earpiece volume when pressed  
during a call.  
Increases ringer volume when pressed when  
handset is out of charger unit and not active  
on a call.  
38 Handset  
User’s Guide  
3 About Your Telephone  
Handset Display  
The handset display has two 16-character lines and one line of icons that provide  
calling information and operating conditions.  
Figure 29: Handset Display  
A descriptions of the icons that appear in the handset display are provided in the  
following table.  
Description of Icons in Handset Display  
Icon  
Description  
The Talk icon indicates a connection between the  
handset and base unit.  
The Mute icon indicates that the handset  
microphone is muted (that is, off).  
The Speaker icon indicates that the  
speakerphone is on.  
The Message Waiting icon indicates you have a  
message. See your System Administrator for  
instructions on how to retrieve your messages.  
The Ringer Off icon indicates that the handset  
ringer is off.  
The Battery icon indicates the current state of the  
handset’s battery. When the icon reduces to one  
bar, return the handset to the charger unit or  
replace the handset battery with another charged  
battery.  
Handset 39  
 
3 About Your Telephone  
User’s Guide  
Base Unit  
The base unit can be mounted on a wall or placed on a desk. There is one blue  
power LED that indicates the base unit has power.  
Figure 30: Base Unit  
40 Base Unit  
 
User’s Guide  
3 About Your Telephone  
Charger Unit  
The handset comes with a charger unit that functions as a cradle for the handset  
when in Standby Mode (or idle) and a charger for the handset battery. The  
charger unit also has a rear slot for spare battery charging. Two LEDs indicate  
the handset battery and spare battery are charging and making good contact  
with the charger unit.  
Figure 31: Charger Unit  
Charger Unit 41  
 
3 About Your Telephone  
User’s Guide  
Clean the Charger Unit Contacts  
It is important to clean all charging contacts on the charger unit and on the  
handset and spare battery about once a month. Use a pencil eraser or a soft dry  
cloth. Do not use any liquids or solvents.  
Figure 32: Clean Charger Unit Contacts  
42 Charger Unit  
 
User’s Guide  
3 About Your Telephone  
Battery  
Your wireless telephone comes with one nickel-metal hydride rechargeable  
battery that provides up to 12 hours of talk time (fully charged).  
Low Battery Indications  
If the battery runs low while a call is in progress, the handset beeps once every  
three seconds.  
If the battery is low while the telephone is in Standby Mode:  
• Handset beeps every 15 seconds for 3 minutes  
• None of the buttons operate  
• Handset cannot make or receive calls  
• Battery Charge icon indicates the current state of the handset’s battery.  
When the icon reduces to one bar, return the handset to the cradle or swap  
the battery with a charged one.  
It is recommended that you have a spare battery always charging to ensure  
against complete battery discharge. See “Charge the Spare Battery” on page 28  
for more information. To restore the battery capacity, return the handset to the  
charger unit for charging or replace the handset battery with a charged one. The  
battery can remain in the charger unit.  
Battery 43  
   
3 About Your Telephone  
User’s Guide  
44 Battery  
4 Using Your Telephone  
Overview  
This chapter describes the three handset modes and provides procedures on  
how to handle calls and change handset settings.  
Handset Modes  
There are three modes in which the handset operates:  
AutoAnswer Mode. When the handset is in the charger unit, it is in  
AutoAnswer mode. You are automatically connected to an incoming call  
when you remove the handset from the charger unit and automatically  
disconnected from the call when you place the handset back in the charger  
unit.  
Standby Mode. When the handset is out of the charger unit and not in use,  
it is in Standby mode. You must press TALK to answer an incoming call  
and to hang up.  
Talk Mode. When the handset is out of the charger unit and in use, it is in  
Talk mode. The Talk icon appears in the handset display.  
Overview 45  
       
4 Using Your Telephone  
User’s Guide  
Handling Calls  
This section describes how to:  
• Make and answer calls  
• Place a call on hold  
• Transfer a call  
• Conference a call  
• Mute a conversation  
Make a Call  
1 Press TALK.  
Pressing the Speaker button when you are not active on a call also  
puts the handset offhook.  
2 When you hear dial tone, enter the extension or telephone number using  
the dialpad.  
If you want to turn on the speakerphone, press the Speakerphone button.  
Pressing this button toggles the speakerphone on and off.  
3 When you are finished with the call, press TALK to hang up.  
Answer a Call  
1 Do one of the following:  
• If the handset is out of the charger unit, press TALK to answer the call.  
• If the handset is in the charger unit, pick up the handset to answer the  
call. You are automatically connected to the call.  
If you want to turn on the speakerphone, press the Speakerphone button.  
2 When you are finished with the call, press TALK to hang up.  
46 Handling Calls  
     
User’s Guide  
4 Using Your Telephone  
Make an Intercom Call  
1 Press the Intercom button.  
2 When you hear dial tone, enter the extension number using the dialpad.  
If you want to turn on the speakerphone, press the Speakerphone button.  
3 When you are finished with the call, press TALK to hang up.  
Answer an Intercom Call  
1 Do one of the following:  
• If the handset is out of the charger unit, press TALK to answer the call.  
• If the handset is in the charger unit, pick up the handset to answer the  
call. You are automatically connected to the call.  
If you want to turn on the speakerphone, press the Speakerphone button.  
2 When you are finished with the call, press TALK to hang up.  
Place a Call on Hold  
1 While on a call, press HOLD.  
2 To resume a call, you must be in Talk mode. Press the button representing  
the call on hold.  
Transfer a Call  
1 While on a call, press TRANSFER.  
2 When you hear dial tone, dial the extension or telephone number to which  
the call is being transferred.  
3 Do one of the following:  
• To transfer the call without announcing it, press TALK.  
• To announce the call before transferring, wait for the called party to  
answer. When the called party answers, announce the call and press  
TALK.  
Handling Calls 47  
       
4 Using Your Telephone  
User’s Guide  
Conference a Call  
1 While on a call, press CONF.  
Depending on your system, you will hear dial tone or you must  
select a line.  
2 Select an Intercom button or line button, and dial the extension or  
telephone number.  
3 When the other party answers, press CONF to have a three-way  
conversation.  
Mute a Conversation  
1 While on a call, press MUTE.  
2 Press MUTE again to turn the handset speaker back on.  
48 Handling Calls  
   
User’s Guide  
4 Using Your Telephone  
Changing Handset Settings  
This section describes how to:  
• Change the earpiece volume  
• Change the ring type and volume  
• Set Vibrate mode  
• Turn the ringer off  
• Set the End of Range alarm  
Change Earpiece Volume  
Press the Vol + and - buttons on the side of the handset during a call to change  
the earpiece volume on the handset.  
Change Ring Type and Volume  
Press the Vol + and - buttons on the side of the handset in Standby mode (the  
handset is out of the charger unit and not in use) to change the volume.  
To change the ringer type:  
1 Press menu.  
2 Press menu again to select “Change Ringer Type.”  
3 Use the Vol + and - buttons to scroll up/down to select the desire ring tone.  
Each time you select a tone, the handset plays that tone. You can choose  
from six tones.  
4 Press menu to set the ring tone.  
The Saved message appears.  
5 Use the Vol + and - buttons to select “Exit.”  
6 Press menu.  
Changing Handset Settings 49  
     
4 Using Your Telephone  
User’s Guide  
Set Vibrate Mode  
1 Make sure the handset ringer is set to on.  
2 Repeatedly press the Vol + button on the side of the handset until you feel  
the handset vibrate. Ring Off (Vibrate)will also appear in the  
handset display.  
If the handset is set to vibrate and the handset is in the charger unit  
when there is an incoming call, you will hear a low ring.  
Turn Ringer Off  
Press and hold the Vol - button on the side of the handset. The ringer off icon  
appears in the display.  
Set Silent Alert  
1 Turn the ringer off.  
2 Place the handset in the charger unit. An incoming call is indicated in the  
handset display.  
50 Changing Handset Settings  
     
User’s Guide  
4 Using Your Telephone  
Set the End of Range Alarm  
Use this procedure to set whether the handset will alert you when you move  
beyond the range of the base or repeater.  
1 Press menu.  
2 Use the Vol + and - buttons on the side of the handset to select “End of  
Range Alarm.”  
3 Press menu.  
4 Use the Vol + and - buttons to select “On” or “Off.”  
5 Press menu to save your setting.  
The system displays “Saved.”  
6 Use the Vol + and - buttons to select “Exit.”  
7 Press menu.  
Changing Handset Settings 51  
 
4 Using Your Telephone  
User’s Guide  
52 Changing Handset Settings  
A Troubleshooting  
If your Avaya 3920 Wireless Telephone is not performing to your expectations,  
try the suggestions provided in the following table. If you are still unable to  
resolve the problem, contact your telephone System Administrator.  
Do not attempt to service this unit yourself. All service must be done by  
qualified service personnel.  
Condition  
Suggestion  
Indicator does  
not light when  
handset is  
placed in the  
charging cradle.  
Make sure the AC adapter is plugged into the  
charging cradle and wall outlet. If the AC  
adapter is plugged into a wall outlet with a  
switch, make sure the switch is turned on.  
Make sure the handset is properly seated in  
the charging cradle.  
Make sure the battery is properly seated in the  
handset.  
Make sure that the charging contacts on the  
handset and charging cradle are clean. Use a  
soft dry cloth to clean contacts. Do not use  
any liquids or solvents.  
Conversation is  
interrupted  
frequently.  
Move back within the system range limit (for  
example, move closer to the base unit or a  
repeater.) Consider installing a repeater if you  
experience this condition frequently.  
53  
   
A Troubleshooting  
User’s Guide  
SEARCHING... You may be at the range limit. Move back  
or within the system range limit (for example,  
OUT OF RANGE move closer to the base unit or a repeater.)  
appears in the Consider installing a repeater if you  
handset display. experience this condition frequently.  
Make sure there is power going to the base  
unit.  
Check the connection between the PARTNER  
ACS and the base unit.  
Determine the number associated with the  
telephone. Dial that telephone number from a  
“wired” telephone. If you hear busy tone, the  
base unit is not communicating with the  
PARTNER ACS. Perform the following steps:  
• Check the power.  
• Verify that the telephone cord is connected  
to the base unit.  
• Make sure the handset is properly  
registered to the base. See the Avaya 3920  
Wireless Telephone Planning and  
Installation Guide to register the handset  
with the base unit.  
• Verify that the installation guidelines have  
been followed, especially for systems  
where there are more than three Avaya  
3920 Wireless Telephones.  
ACQUIRING  
Make sure the telephone cord is seated  
LINKappears in properly in the base unit and in the wall jack.  
the handset  
display.  
54  
User’s Guide  
A Troubleshooting  
Echo during  
conversation  
Depending on the environment from which  
you are calling, such as a noisy area, a caller  
may experience echo if the volume control of  
the handset is set too high. Try lowering the  
volume on your handset. If that does not help,  
contact your authorized dealer.  
If you are using the speakerphone, turn off the  
speakerphone and try using the handset’s  
built-in microphone and ear piece.  
No dial tone.  
Move back within the system range limit (for  
example, move closer to the base unit or a  
repeater.) Consider installing a repeater if you  
experience this condition frequently.  
Confirm that the telephone has been  
administered properly. See the Avaya 3920  
Wireless Telephone Planning and Installation  
Guide for more information.  
Handset does  
not ring.  
The battery could be weak. Charge the battery  
for 16 to 20 hours.  
Check the Ringer Switch; it could be turned  
off.  
Make sure the ringer is not set to vibrate.  
Move back within the system range limit (for  
example, move closer to the base unit or a  
repeater.) Consider installing a repeater if you  
experience this condition frequently.  
An underscore  
replaces a  
character in the  
handset display.  
The telephone does not recognize special  
characters (for example, punctuation marks)  
that are provided from the PARTNER ACS.  
55  
A Troubleshooting  
User’s Guide  
Telephone rings Confirm that the telephone has been  
but there is no administered properly. See the Avaya 3920  
visual indication  
on the handset  
that there is an  
incoming call.  
Wireless Telephone Planning and Installation  
Guide for information on administering the  
Avaya 3920.  
You hear one or You are using repeaters, and the repeater  
more beeps  
periodically.  
confirmation tone is turned on. See the Avaya  
3920 Wireless Telephone Planning and  
Installation Guide to change the confirmation  
tone setting.  
Cannot resume  
a call that was  
put on Hold.  
Confirm that the telephone has been  
administered properly. See the Avaya 3920  
Wireless Telephone Planning and Installation  
Guide for information on administering the  
Avaya 3920.  
56  
B Specifications  
Specifications  
Base Unit  
Operating Temperature  
0° to 50° C (+32° F to +122° F)  
1920 MHz to 1930 MHz  
Receive/Transmit Frequency  
100 mW (+20 dBm)  
Peak RF Output/Transmit  
Power  
Power Requirements  
Size  
120V from supplied AC adapter  
Width – 14 4/5 inches  
Depth – 10 4/5 inches  
Height – 4 2/5 inches  
Weight  
Approximately 14.3 oz.  
Handset  
Operating Temperature  
Receive/Transmit Frequency  
Power Requirements  
0° to 50° C (+32° F to +122° F)  
1920 MHz to 1930 MHz  
Nickel Metal-Hydride rechargeable  
battery  
Size  
Width – 2 1/5 inches  
Depth – 1 2/3 inches  
Height – 6 1/4 inches  
Weight  
Battery  
Approximately 5.4 oz. with battery  
Capacity – 910 mAh, 2.4 V  
Talk Time – 12 hours  
Standby Time – 6 days  
57  
   
B Specifications  
User’s Guide  
Specifications  
Repeater  
Operating Temperature  
-10° to 50° C (+14° F to +122° F)  
1920 MHz to 1930 MHz  
Receive/Transmit Frequency  
100 mW (+20 dBm)  
Peak RF Output/Transmit  
Power  
Power Requirements  
Size  
120V from supplied AC adapter  
Width – 2 inches  
Depth – 6 inches  
Height – 9 inches  
Weight  
Approximately 5 oz.  
58  
C Accessories  
A list of accessories for the Avaya 3920 Wireless Telephone is provided in the  
Accessory Description  
Repeater Programming Kit  
BBTG0658001 Battery for Handset  
BZAG0133001 Boom Microphone Earset  
HS910BPB Over-the-Head Headset  
HS915 Headphone-style Headset  
AP680BHXA Belt Clip  
Leather Carrying Case  
BADG0962001 AC Adapter for Charger  
AP680BHC Charger (without AC Adapter)  
BADG0961001 AC Adapter for Base Unit  
EXP9660 Wall Mount Plate  
AP680BHP-AV Handset  
PLBM468985Z Handset Rear Phone Number Paper  
KDPZ468991A Handset Rear Phone Number Paper Plastic  
Cover  
PLBM4D4331Z Handset Front Index Paper  
KDPZ4D4330Z Handset Front Index Paper Plastic Cover  
59  
   
C Accessories  
User’s Guide  
60  

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