Blackberry Pearl 8100 User Manual

User Guide

BlackBerry 8100

Contents

BlackBerry basics ................................................................................................................................................................................................................................ 11

About typing input methods ......................................................................................................................................................................................................................... 11

Type text using SureType technology ......................................................................................................................................................................................................... 11

Type text using multi-tap .............................................................................................................................................................................................................................. 11

Switch typing input methods ........................................................................................................................................................................................................................ 11

Switch applications ....................................................................................................................................................................................................................................... 12

Assign an application to a Convenience key ............................................................................................................................................................................................. 12

Set owner information .................................................................................................................................................................................................................................. 12

Turn on standby mode .................................................................................................................................................................................................................................. 12

About links ...................................................................................................................................................................................................................................................... 13

Create a link for a PIN ................................................................................................................................................................................................................................... 13

Expand a folder .............................................................................................................................................................................................................................................. 13

Collapse a folder ............................................................................................................................................................................................................................................ 13

BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13

No application opens when I press a Convenience key .......................................................................................................................................................................... 14

Shortcuts .............................................................................................................................................................................................................................................. 15

Phone shortcuts ............................................................................................................................................................................................................................................. 16

Camera shortcuts .......................................................................................................................................................................................................................................... 17

Message shortcuts ......................................................................................................................................................................................................................................... 18

Typing shortcuts ............................................................................................................................................................................................................................................ 18

Search shortcuts ........................................................................................................................................................................................................................................... 20

Attachment shortcuts .................................................................................................................................................................................................................................. 20

Browser shortcuts .........................................................................................................................................................................................................................................20

Media shortcuts ............................................................................................................................................................................................................................................. 21

Map shortcuts ................................................................................................................................................................................................................................................ 22

Calendar shortcuts ........................................................................................................................................................................................................................................ 22

Phone .................................................................................................................................................................................................................................................... 23

Phone basics .................................................................................................................................................................................................................................................. 23

Emergency calls ............................................................................................................................................................................................................................................ 25

Volume ............................................................................................................................................................................................................................................................ 25

Voice dialing .................................................................................................................................................................................................................................................. 25

Voice mail ....................................................................................................................................................................................................................................................... 27

Speed dial ....................................................................................................................................................................................................................................................... 27

Conference calls ............................................................................................................................................................................................................................................ 28

Caller ID ......................................................................................................................................................................................................................................................... 29

Call logs ..........................................................................................................................................................................................................................................................30

Call waiting ..................................................................................................................................................................................................................................................... 31

Call forwarding .............................................................................................................................................................................................................................................. 32

Call blocking .................................................................................................................................................................................................................................................. 33

Fixed dialing .................................................................................................................................................................................................................................................. 34

Smart dialing ................................................................................................................................................................................................................................................. 35

TTY support .................................................................................................................................................................................................................................................... 36

Phone settings ............................................................................................................................................................................................................................................... 37

Phone troubleshooting ................................................................................................................................................................................................................................ 39

Make a call using a voice command .......................................................................................................................................................................................................... 25

Dial an extension using a voice command ............................................................................................................................................................................................... 26

Use a headset ................................................................................................................................................................................................................................................ 24

Check your phone number using a voice command ............................................................................................................................................................................... 26

Check the wireless coverage level using a voice command ................................................................................................................................................................... 41

Check the battery power level using a voice command .......................................................................................................................................................................... 41

Set the voice dialing language ................................................................................................................................................................................................................... 26

Turn off choice lists for voice commands .................................................................................................................................................................................................. 26

Set the matching sensitivity level for voice commands .......................................................................................................................................................................... 26

Turn off voice prompts ................................................................................................................................................................................................................................. 26

Set playback options for voice dialing ....................................................................................................................................................................................................... 26

Improve voice recognition of numbers ...................................................................................................................................................................................................... 27

Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43

Camera ................................................................................................................................................................................................................................................. 45

Zoom in to or out from a subject ................................................................................................................................................................................................................ 45

Take a picture ............................................................................................................................................................................................................................................... 45

Set the default flash mode .......................................................................................................................................................................................................................... 45

Change the flash mode for a picture ......................................................................................................................................................................................................... 45

Set a location for storing pictures .............................................................................................................................................................................................................. 45

Set picture size .............................................................................................................................................................................................................................................. 45

Set picture quality ........................................................................................................................................................................................................................................ 46

Set white balance ......................................................................................................................................................................................................................................... 46

View the number of remaining pictures .................................................................................................................................................................................................... 46

Set the amount of memory available for media files ............................................................................................................................................................................. 46

Camera troubleshooting .............................................................................................................................................................................................................................. 47

Email messages .................................................................................................................................................................................................................................. 49

Email message basics .................................................................................................................................................................................................................................. 49

Email message folders .................................................................................................................................................................................................................................. 51

Sent messages ............................................................................................................................................................................................................................................... 52

Email message filters ................................................................................................................................................................................................................................... 53

Email message forwarding .......................................................................................................................................................................................................................... 55

Message settings .......................................................................................................................................................................................................................................... 57

Message list settings .................................................................................................................................................................................................................................... 58

Message troubleshooting ............................................................................................................................................................................................................................ 60

PIN messages ..................................................................................................................................................................................................................................... 63

PIN message basics ...................................................................................................................................................................................................................................... 63

SMS text messages ............................................................................................................................................................................................................................. 71

SMS text message basics .............................................................................................................................................................................................................................. 71

Cell broadcasting .......................................................................................................................................................................................................................................... 73

MMS messages .................................................................................................................................................................................................................................... 81

MMS message basics .................................................................................................................................................................................................................................... 81

MMS message attachments ........................................................................................................................................................................................................................ 84

Typing ................................................................................................................................................................................................................................................... 91

Typing input methods ................................................................................................................................................................................................................................... 91

Typing basics ................................................................................................................................................................................................................................................. 92

AutoText ......................................................................................................................................................................................................................................................... 94

Word list ......................................................................................................................................................................................................................................................... 95

Typing troubleshooting ............................................................................................................................................................................................................................... 98

Search .................................................................................................................................................................................................................................................. 99

About search ................................................................................................................................................................................................................................................. 99

Search for messages .................................................................................................................................................................................................................................... 99

Search criteria ............................................................................................................................................................................................................................................... 99

View a list of saved searches .....................................................................................................................................................................................................................100

Change a saved search .............................................................................................................................................................................................................................. 100

Delete a saved search ................................................................................................................................................................................................................................ 100

Search for messages by contact or subject ............................................................................................................................................................................................. 100

Search for text in a message, attachment, web page, or memo ............................................................................................................................................................. 51

Search for organizer data and messages that contain specific information ..................................................................................................................................... 100

Attachments ...................................................................................................................................................................................................................................... 103

Attachment basics ....................................................................................................................................................................................................................................... 103

Document attachments .............................................................................................................................................................................................................................. 105

Spreadsheet attachments .......................................................................................................................................................................................................................... 105

Media attachments .....................................................................................................................................................................................................................................106

Presentation attachments .......................................................................................................................................................................................................................... 107

vCard contact attachments ....................................................................................................................................................................................................................... 108

Attachment troubleshooting ...................................................................................................................................................................................................................... 110

Synchronization ................................................................................................................................................................................................................................. 111

About synchronization ................................................................................................................................................................................................................................. 111

Wireless email reconciliation prerequisites .............................................................................................................................................................................................. 111

Reconcile email messages over the wireless network ............................................................................................................................................................................. 111

Delete email messages over the wireless network .................................................................................................................................................................................. 111

Wireless data synchronization prerequisites ........................................................................................................................................................................................... 112

Synchronize organizer data over the wireless network .......................................................................................................................................................................... 112

About synchronization conflicts ................................................................................................................................................................................................................. 112

Manage email reconciliation conflicts ...................................................................................................................................................................................................... 112

Manage data synchronization conflicts .................................................................................................................................................................................................... 113

About backing up and restoring device data ........................................................................................................................................................................................... 113

Wireless data restoration prerequisites .................................................................................................................................................................................................... 113

Delete all device data .................................................................................................................................................................................................................................. 113

Empty the deleted items folder on your computer from your device ................................................................................................................................................... 113

Synchronization troubleshooting .............................................................................................................................................................................................................. 114

Browser ............................................................................................................................................................................................................................................... 115

Browser basics .............................................................................................................................................................................................................................................. 115

Links, pictures, and web page addresses .................................................................................................................................................................................................. 117

Web page requests ...................................................................................................................................................................................................................................... 119

Bookmarks ..................................................................................................................................................................................................................................................... 119

Web feeds ...................................................................................................................................................................................................................................................... 121

Browser settings .......................................................................................................................................................................................................................................... 123

Browser security .......................................................................................................................................................................................................................................... 125

Browser push ................................................................................................................................................................................................................................................ 127

Browser troubleshooting ............................................................................................................................................................................................................................ 128

Applications ...................................................................................................................................................................................................................................... 129

Add an application ...................................................................................................................................................................................................................................... 129

View properties for an application ........................................................................................................................................................................................................... 129

Delete a third-party application ............................................................................................................................................................................................................... 129

View the size of an application database ................................................................................................................................................................................................ 129

Application troubleshooting ...................................................................................................................................................................................................................... 129

Media ................................................................................................................................................................................................................................................... 131

Media files and folders ................................................................................................................................................................................................................................ 131

Media file management ..............................................................................................................................................................................................................................133

Videos and pictures ..................................................................................................................................................................................................................................... 134

Music and ring tones .................................................................................................................................................................................................................................. 136

Media card settings .................................................................................................................................................................................................................................... 139

Media troubleshooting ................................................................................................................................................................................................................................ 141

Maps ................................................................................................................................................................................................................................................... 143

Map basics .................................................................................................................................................................................................................................................... 143

Location bookmarks .................................................................................................................................................................................................................................... 145

Map troubleshooting .................................................................................................................................................................................................................................. 146

Contacts ............................................................................................................................................................................................................................................. 147

Contact basics .............................................................................................................................................................................................................................................. 147

Mailing lists .................................................................................................................................................................................................................................................. 149

Categories .................................................................................................................................................................................................................................................... 150

Address lookup ............................................................................................................................................................................................................................................ 152

SIM card phone book .................................................................................................................................................................................................................................. 152

Contact list settings .................................................................................................................................................................................................................................... 154

Contact troubleshooting ............................................................................................................................................................................................................................ 155

Calendar ............................................................................................................................................................................................................................................. 157

Calendar basics ............................................................................................................................................................................................................................................157

Meetings ....................................................................................................................................................................................................................................................... 158

Calendar settings ........................................................................................................................................................................................................................................ 159

Calendar troubleshooting .......................................................................................................................................................................................................................... 162

Tasks ................................................................................................................................................................................................................................................... 163

Task basics ................................................................................................................................................................................................................................................... 163

Task list settings .......................................................................................................................................................................................................................................... 165

Memos ................................................................................................................................................................................................................................................ 167

Memo basics ................................................................................................................................................................................................................................................. 167

Memo list settings ...................................................................................................................................................................................................................................... 169

Alarm ................................................................................................................................................................................................................................................... 171

About the alarm ............................................................................................................................................................................................................................................ 171

Set the alarm ................................................................................................................................................................................................................................................. 171

Silence the alarm .......................................................................................................................................................................................................................................... 171

Turn off the alarm ......................................................................................................................................................................................................................................... 171

Alarm troubleshooting ................................................................................................................................................................................................................................. 171

Calculator .......................................................................................................................................................................................................................................... 173

Use the calculator ....................................................................................................................................................................................................................................... 173

Convert a measurement ............................................................................................................................................................................................................................. 173

Bluetooth technology ...................................................................................................................................................................................................................... 175

Bluetooth technology basics ...................................................................................................................................................................................................................... 175

Bluetooth technology settings .................................................................................................................................................................................................................. 176

Bluetooth technology troubleshooting .................................................................................................................................................................................................... 177

Date and time ................................................................................................................................................................................................................................... 179

Set the date and time ................................................................................................................................................................................................................................. 179

Get the date and time from the wireless network automatically ........................................................................................................................................................ 179

Date and time troubleshooting ................................................................................................................................................................................................................. 179

Notification profiles ......................................................................................................................................................................................................................... 181

Notification basics ....................................................................................................................................................................................................................................... 181

LED notification ........................................................................................................................................................................................................................................... 183

Custom notification .................................................................................................................................................................................................................................... 184

Notification profile troubleshooting ........................................................................................................................................................................................................ 186

BlackBerry Messenger .................................................................................................................................................................................................................... 187

Conversations .............................................................................................................................................................................................................................................. 189

Availability .................................................................................................................................................................................................................................................... 191

Display and keyboard ..................................................................................................................................................................................................................... 193

Backlighting ................................................................................................................................................................................................................................................. 193

Display settings ........................................................................................................................................................................................................................................... 193

Keyboard settings ....................................................................................................................................................................................................................................... 194

Themes ......................................................................................................................................................................................................................................................... 196

Display troubleshooting ............................................................................................................................................................................................................................ 196

Language ........................................................................................................................................................................................................................................... 197

Set the display language ............................................................................................................................................................................................................................ 197

Add or delete a display language ............................................................................................................................................................................................................. 197

About typing input languages .................................................................................................................................................................................................................... 92

Set the typing input language .................................................................................................................................................................................................................... 92

Turn off the shortcut for switching typing input languages ................................................................................................................................................................. 197

Set display options for contacts ................................................................................................................................................................................................................ 154

Language troubleshooting ........................................................................................................................................................................................................................ 198

Wireless network coverage ............................................................................................................................................................................................................ 199

Find information about wireless coverage indicators ........................................................................................................................................................................... 199

Turn off the connection to the wireless network ................................................................................................................................................................................... 199

Turn on wireless coverage notification .................................................................................................................................................................................................... 184

About the preferred wireless network list ............................................................................................................................................................................................... 199

Add a wireless network to the preferred wireless network list ............................................................................................................................................................ 199

Change the order of preferred wireless networks ................................................................................................................................................................................. 200

Delete a wireless network from the preferred wireless network list .................................................................................................................................................. 200

Turn off data service .................................................................................................................................................................................................................................. 200

About roaming ............................................................................................................................................................................................................................................. 201

Switch wireless networks manually .......................................................................................................................................................................................................... 201

Wireless network coverage troubleshooting ........................................................................................................................................................................................... 201

Power and battery ........................................................................................................................................................................................................................... 203

Turn off your device .................................................................................................................................................................................................................................... 203

Set your device to turn on and turn off automatically .......................................................................................................................................................................... 203

Check the battery power level .................................................................................................................................................................................................................. 203

Reset the device .......................................................................................................................................................................................................................................... 203

Extend battery life ...................................................................................................................................................................................................................................... 203

SIM card ............................................................................................................................................................................................................................................ 205

About the SIM card phone book ............................................................................................................................................................................................................... 152

Load the SIM card phone book .................................................................................................................................................................................................................. 152

Add a contact to your SIM card ................................................................................................................................................................................................................ 153

Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 153

Change a SIM card contact ....................................................................................................................................................................................................................... 153

Delete a SIM card contact ......................................................................................................................................................................................................................... 153

Store SMS text messages on your SIM card ............................................................................................................................................................................................. 75

About SIM card security ............................................................................................................................................................................................................................ 206

Protect your SIM card with a PIN code ................................................................................................................................................................................................... 206

Change the SIM card PIN code ................................................................................................................................................................................................................ 207

Security ............................................................................................................................................................................................................................................. 209

Security basics ............................................................................................................................................................................................................................................ 209

Encryption .................................................................................................................................................................................................................................................... 210

Password keeper ........................................................................................................................................................................................................................................... 211

Advanced security ....................................................................................................................................................................................................................................... 213

Smart cards .................................................................................................................................................................................................................................................. 214

Security troubleshooting ............................................................................................................................................................................................................................ 215

Third-party application control ..................................................................................................................................................................................................... 217

About permissions for third-party applications ...................................................................................................................................................................................... 217

Reset connection permissions for third-party applications ................................................................................................................................................................. 217

About direct Internet connections for third-party applications ........................................................................................................................................................... 217

Set up a direct Internet connection for a third-party application ....................................................................................................................................................... 217

Set permissions for a third-party application ......................................................................................................................................................................................... 217

Third-party application connection permissions .................................................................................................................................................................................... 218

Third-party application interaction permissions .................................................................................................................................................................................... 218

Third-party application data permissions ............................................................................................................................................................................................... 219

BrickBreaker ...................................................................................................................................................................................................................................... 221

About BrickBreaker ..................................................................................................................................................................................................................................... 221

BrickBreaker capsules ................................................................................................................................................................................................................................. 221

BrickBreaker scoring ................................................................................................................................................................................................................................... 221

Play BrickBreaker ........................................................................................................................................................................................................................................ 222

Adjust the volume for BrickBreaker ......................................................................................................................................................................................................... 222

Set the paddle speed .................................................................................................................................................................................................................................. 222

Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 222

Check the high scores on the BrickBreaker web site ............................................................................................................................................................................ 222

Service books .................................................................................................................................................................................................................................... 223

About service books .................................................................................................................................................................................................................................... 223

Accept a service book ................................................................................................................................................................................................................................ 223

Delete a service book ................................................................................................................................................................................................................................. 223

Troubleshooting ...............................................................................................................................................................................................................................225

BlackBerry Basics troubleshooting .......................................................................................................................................................................................................... 225

Diagnostic reports ...................................................................................................................................................................................................................................... 235

Abbreviation list ............................................................................................................................................................................................................................... 237

Legal notice ...................................................................................................................................................................................................................................... 239

BlackBerry basics

About typing input methods

You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input method.

SureType technology combines a traditional phone number key layout with a familiar computer-style letter layout that is designed to

provide a comfortable typing and dialing experience.

When you use SureType technology, you press the letter key for each letter in a word once. For example, to type run, you would press

the

key once, the

key once, and the

key once. As you type, a list of possible letter combinations and words appears

on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter

combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears

on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type

and add them to your custom word list.

When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to

type run, you would press the

key twice, the

key once, and the

key twice.

SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.

Type text using SureType technology

Press the letter key for each letter in a word until you have typed the entire word.

If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:

• To highlight an item in the list that appears when you type, roll the trackball.

• To select a highlighted item from the list that appears when you type and continue typing the same word, press the

key.

• To select a highlighted item from the list that appears when you type and start a new word, press the

key.

Type text using multi-tap

• To type the first letter on a key, press the letter key once.

• To type the second letter on a key, press the letter key twice.

Switch typing input methods

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

• To use the SureType™ input method, set the Input Language field to <Language>.

3. Press the Menu key.

4. Click Save.

Switch applications

1. In any application, press the Menu key.

2. Click Switch Application.

3. Perform one of the following actions:

• If the application that you want to switch to appears, highlight an application and press the Enter key.

• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you

might not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Set the Convenience Key Opens fields.

3. Press the Menu key.

4. Click Save.

Set owner information

1. In the device options, click Owner.

2. Type your contact information.

3. Press the Menu key.

4. Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device.

Hold the Mute key.

To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and

email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

When typing text, type pin: and the PIN.

Expand a folder

Click a folder with a plus sign (+) beside it.

Collapse a folder

Click a folder with a minus sign (-) beside it.

BlackBerry basics shortcuts

Move the cursor

• To move the cursor, roll the trackball.

Exit a screen or move back a page in the browser

• To exit a screen or move back a page in the browser, press the Escape key.

Move up or down a screen

• To move up a screen, press 3.

• To move down a screen, press 9.

Move to the top or bottom of a screen

• To move to the top of a screen, press 1.

• To move to the bottom of a screen, press 7.

Move to the next or previous item

• To move to the next item, press 6.

• To move to the previous item, press 4.

Move to a list item or menu item

• To move to a list item or menu item, type the first letter of the item.

Select or clear a check box

• To select or clear a check box, click the trackball.

Highlight adjacent items

• To highlight adjacent items, hold the Shift key and roll the trackball.

Delete a highlighted item

• To delete a highlighted item, press the Backspace/Delete key.

Switch applications

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

Return to the Home screen

• To return to the Home screen, press the End key.

Lock the keyboard or device

• To lock the keyboard, on the Home screen, hold the asterisk (*) key.

• To unlock the keyboard, press the Send key and the asterisk (*) key.

• To lock the device, set a password. On the Home screen, hold the asterisk (*) key.

• To unlock the device, press the Send key and the asterisk (*) key. Type your password.

Switch notification profiles

• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the # key.

Turn on a theme or notification profile

• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

Shortcuts

BlackBerry basics shortcuts

Move the cursor

• To move the cursor, roll the trackball.

Exit a screen or move back a page in the browser

• To exit a screen or move back a page in the browser, press the Escape key.

Move up or down a screen

• To move up a screen, press 3.

• To move down a screen, press 9.

Move to the top or bottom of a screen

• To move to the top of a screen, press 1.

• To move to the bottom of a screen, press 7.

Move to the next or previous item

• To move to the next item, press 6.

• To move to the previous item, press 4.

Move to a list item or menu item

• To move to a list item or menu item, type the first letter of the item.

Select or clear a check box

• To select or clear a check box, click the trackball.

Highlight adjacent items

• To highlight adjacent items, hold the Shift key and roll the trackball.

Delete a highlighted item

• To delete a highlighted item, press the Backspace/Delete key.

Switch applications

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

Return to the Home screen

• To return to the Home screen, press the End key.

Lock the keyboard or device

• To lock the keyboard, on the Home screen, hold the asterisk (*) key.

• To unlock the keyboard, press the Send key and the asterisk (*) key.

• To lock the device, set a password. On the Home screen, hold the asterisk (*) key.

• To unlock the device, press the Send key and the asterisk (*) key. Type your password.

Switch notification profiles

• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the # key.

Turn on a theme or notification profile

• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

Phone shortcuts

Answer a call

• To answer a call, press the Send key.

• If you are already on a call and you receive another call, press the Send key to place the current call on hold and answer the

incoming call.

View your contact list in the phone

• To view your contact list in the phone, hold the Send key.

Type a phone number

• To insert a plus sign (+) when typing a phone number, hold 0.

• To add an extension to a phone number, press the X key. Type the extension number.

Assign a speed dial number to a key

• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. Type a phone number.

Check your voice mail

• To check your voice mail, hold 1.

Type a letter in a number field

• To type a letter in a number field, hold the Alt key. Use the multi-tap input method to type the letter.

View the last phone number that you dialed

• To view the last phone number that you dialed, roll to the top of the Phone screen and press the Enter key. Press the Send key to

dial the number.

Camera shortcuts

Take a picture

• To take a picture, press the Right Convenience key.

Zoom in to or out from a subject

• To zoom in to a subject, press the Volume Up key.

• To zoom out from a subject, press the Volume Down key.

Message shortcuts

Compose a message from a message list

• To compose a message from a message list, press the comma (,) key.

Reply to or forward a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

View one type of message in a message list

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages again, press the Escape key.

Move around a message list

• To move up a message, press 2.

• To move down a message, press 8.

Typing shortcuts

Type a symbol or a special character

• To type the alternate character on a key, hold the Alt key and press the character key.

• To type an accented or special character, hold the letter key and roll the trackball left or right. Click a highlighted character.

• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below

the symbol.

Insert a period

• To insert a period, press the Space key twice. The next letter is capitalized.

Capitalize a letter

• To capitalize a letter, hold the letter key until the capitalized letter appears.

Turn on or turn off NUM lock

• To turn on NUM lock, hold the Shift key and press the Alt key.

• To turn off NUM lock, press the Alt key.

Insert an at sign or a period in an email address field

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

Type in a number or password field

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a password field, hold the Alt key and press the number key.

• To type a letter in a number field, hold the Alt key and use the multi-tap input method.

Switch typing input languages

On the Language screen, verify that the Use Input Method Shortcut field is set to Yes.

• To switch typing input languages, hold the Alt key and press the Enter key. Highlight a language. Release the Alt key.

Highlight text

• To highlight a line of text, press the Shift key and roll the trackball.

• To highlight text character by character, hold the Shift key and roll the trackball left or right.

• To cancel a text selection, press the Escape key.

Cut, copy, or paste text

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackball.

• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

Search for a contact in a list of contacts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

View the criteria of your last search

• To view the criteria of your last search, in your list of searches, press the Menu key. Click Last.

Attachment shortcuts

Search for text in an attachment

• To search for text in an attachment, press Q.

Switch between the table of contents and full content of an attachment

• To switch between the table of contents and full content of an attachment, press O.

Change the size of a column in a spreadsheet

• To change the size of a column in a spreadsheet, press Z.

Move to a specific cell in a spreadsheet

• To move to a specific cell in a spreadsheet, press A.

View the content of a cell in a spreadsheet

• To view the content of a cell in a spreadsheet, press the Space key.

View a presentation as a slide show

• To view a presentation as a slide show, press A.

Stop a slide show

• To stop a slide show, hold the Escape key.

Switch presentation views

• To switch presentation views, press Z.

Browser shortcuts

Insert a period or slash mark in a web page address field

• To insert a period (.) in the Go To dialog box, press the Space key.

• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.

View or add a bookmark

• To open the bookmark list, on a web page, press 5.

• To add a bookmark, on a web page, press the question mark (?) key.

View a thumbnail version of a web page

• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.

Stop loading a web page

• To stop loading a web page, press the Escape key.

Move to a specific web page

• To move to a specific web page, press the period (.) key.

View or hide the banner on a web page

• To hide the banner on a web page, press the exclamation point (!) key.

• To view the banner on a web page, press the exclamation point (!) key again.

Close the browser

• To close the browser, hold the Escape key.

Media shortcuts

Pause a video

• To pause a video, press the Mute key.

• To resume playing a video, press the Mute key again.

Zoom in to or out from a picture

• To zoom in to a picture, press 3.

• To zoom out from a picture, press 9.

• To zoom to the original picture size, press 5.

Rotate a picture

• To rotate a picture, press the comma (,) key.

Pause a slide show

• To pause a slide show, press the Space key.

• To resume a slide show, press the Space key again.

Pause a song

• To pause a song, press the Mute key.

• To resume playing a song, press the Mute key again.

Move to the next or previous item

• To move to the next item, press 6.

• To move to the previous item, press 4.

Map shortcuts

Zoom in to or out from a map

• To zoom in to a map, press L.

• To zoom out from a map, press O.

View or hide status information at the top of a map

• To view status information at the top of a map, press Q.

• To hide status information at the top of a map, press Q again.

Calendar shortcuts

Schedule an appointment quickly in Day view

In the calendar options, verify that the Enable Quick Entry field is set to Yes.

1. In Day view, beside the start time, type the subject of the appointment.

2. Type a location in parentheses.

3. To change the start and end times, hold the Shift key and roll the trackball. To change the end time only, roll the trackball.

4. Click the trackball.

Schedule an appointment

For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.

• To schedule an appointment, press the period (.) key.

Move around the calendar

For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.

• To move to the next day, press 6.

• To move to the previous day, press 4.

• To move up an hour, press 2.

• To move down an hour, press 8.

Phone

Phone basics

Find your phone number

Open the phone.

The My Number field displays your phone number.

Make a call

1. On the Home screen or in the phone, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the

key.

To end the call, press the

key.

Answer a call

• To answer a call, click Answer.

• To end a current call and answer the incoming call, click Answer - Drop Current.

• To place a current call on hold and answer the incoming call, click Answer - Hold Current.

• To leave a conference call and answer the incoming call, click Answer - Drop All.

To end the call, press the End key.

Ignore a call

Click Ignore.

Mute a call

During a call, press the Mute key.

To turn mute off, press the Mute key again.

Place a call on hold

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the period (.) key.

To turn off the speakerphone, press the period (.) key again.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. See the BlackBerry Safety

and Product Information Booklet for more information about using the speakerphone safely.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional

phone keypad.

• To type a number, press a number key.

• To type the first letter on a key, hold the Alt key. Press the letter key once.

• To type the second letter on a key, hold the Alt key. Press the letter key twice.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1. During a call, if you receive another call, click Answer - Hold Current.

2. Click Swap.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1. On the Lock screen, press the Enter key.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device. See the documentation that came with your headset for more

information about using the headset.

• To answer a call, press the headset button.

• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

• To end a call, hold the headset button.

• To make a call using a voice command, hold the headset button. Say the command.

• To pause a song, press the headset button. To resume playing the song, press the headset button again.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio

is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are

outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls to official emergency access numbers (for example, 911 in North America or 112 in countries that are

part of the European Union).

Make an emergency call

• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key.

• To decrease the volume, press the Volume Down key.

Set the default volume for calls

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Default Call Volume field.

5. Press the Menu key.

6. Click Save.

Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check my phone number."

Set the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

1. In the device options, click Language.

2. Set the Voice Activated Dialing Language field.

3. Press the Menu key.

4. Click Save.

Turn off choice lists for voice commands

1. In the device options, click Voice Activated Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the

phone number automatically.

Set the matching sensitivity level for voice commands

1. In the device options, click Voice Activated Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

Set playback options for voice dialing

1. In the device options, click Voice Activated Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

Improve voice recognition of numbers

1. In the device options, click Voice Activated Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Voice mail

Check your voice mail

Verify that you have a voice mail access number.

Depending on your theme, you might be able to check your voice mail from the Home screen.

1. In the phone, press the Menu key.

2. Click Call Voice Mail.

Set a voice mail access number

If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider

for more information about voice mail for your SIM card.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Press the Menu key.

6. Click Save.

Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system.

Speed dial

Make a call using speed dial

You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.

Hold the key that you have assigned to the contact or phone number.

Assign a speed dial number to a key

1. In the phone, press the Menu key.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

Change a speed dial number

1. In the phone, press the Menu key.

2. Click View Speed Dial List.

3. Click a contact or phone number.

4. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial

key. Click the trackball.

• To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call

1. During a call, press the Send key.

2. Type a phone number or highlight a contact.

3. Press the Send key.

4. During the second call, press the Menu key.

5. Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number

or contact.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Perform one of the following actions:

• Type X and the access code.

• Insert a pause or wait and type the access code.

Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,

type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.

Speak privately with a contact during a conference call

1. During a conference call, press the Menu key.

2. Click Split Call.

Disconnect a contact from a conference call

1. During a conference call, press the Menu key.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

1. During a conference call, press the Menu key.

2. Click Transfer.

Caller ID

Add a caller ID picture for a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Click the trackball.

9. Click Save.

Change the caller ID picture for a contact

1. When changing a contact, highlight the caller ID picture.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Press the Menu key.

9. Click Save.

Delete the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Click the caller ID picture.

5. Click Delete Picture.

6. Click the trackball.

7. Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also

add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call

logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Add Notes.

6. Type call notes.

7. Click the trackball.

8. Click Save.

Change call log notes

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Change the call notes.

7. Click the trackball.

8. Click Save.

Forward a call log

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Forward.

Delete call log notes

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Press the Menu key.

7. Click Clear Field.

8. Click the trackball.

9. Click Save.

Call waiting

Call waiting prerequisites

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Turn on call waiting

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Waiting.

4. Set the Call Waiting Enabled field to Yes.

5. Press the Menu key.

6. Click Save.

To turn off call waiting, set the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card.

You might not be able to change or delete these phone numbers or add new ones.

Contact your wireless service provider for more information.

Call forwarding prerequisites

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding phone numbers.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Click a call type.

5. Click Do Not Forward or the current call forwarding phone number.

6. Click a call forwarding phone number.

7. Press the Menu key.

8. Click Save.

To stop forwarding calls, set the call forwarding phone number to Do Not Forward.

Add a call forwarding phone number

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Press the Menu key.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Edit.

8. Change the phone number.

9. Click the trackball.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your

device roams to another wireless network.

Call blocking prerequisites

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a call blocking password.

Block calls

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Barring.

4. Highlight a call blocking option.

5. Press the Menu key.

6. Click Enable.

7. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Barring.

4. Press the Menu key.

5. Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed

dialing list.

Fixed dialing prerequisites

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1. In the phone, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Press the Menu key.

5. Click Enable FDN Mode.

6. Type your PIN2 code.

7. Click the trackball.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

1. In the phone, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackball.

5. Click New.

6. Type your PIN2 code.

7. Press the Menu key.

8. Type a name and a phone number.

9. Press the Menu key.

10. Click Save.

Change a contact in your fixed dialing list

1. In the phone, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Press the Menu key.

6. Click Edit.

7. Change the contact information.

8. Press the Menu key.

9. Click Save.

Delete a contact from your fixed dialing list

1. In the phone, press the Menu key.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Press the Menu key.

6. Click Delete.

Smart dialing

About smart dialing

You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that

do not contain these codes, are dialed correctly.

If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the

organization.

Set the default country code and area code

1. In the phone, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

5. In the National Number Length field, set the default length for phone numbers in your country.

6. Press the Menu key.

7. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country

code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

4. In the Number field, type the main phone number for an organization.

5. Set how long the BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Press the Menu key.

8. Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY

devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

TTY support prerequisites

• Verify that your wireless service provider supports this feature.

• Verify that your TTY device operates at 45.45 bits per second.

• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector,

you must use an adapter to connect the TTY device to your BlackBerry device.

Turn on TTY support

1. In the phone, press the Menu key.

2. Click Options.

3. Click TTY.

4. Set the TTY Mode field to Yes.

5. Press the Menu key.

6. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, set the TTY Mode field to No.

Phone settings

Hide your phone number from contacts when making calls

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Restrict My Identity field to Yes.

5. Press the Menu key.

6. Click Save.

Turn on dialing from the Lock screen

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Allow Outgoing Calls While Locked field to Yes.

4. Press the Menu key.

5. Click Save.

Sort phone numbers or contacts on the Phone screen

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, set the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.

5. Press the Menu key.

6. Click Save.

To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

Stop ending calls when you insert your device in the holster

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Auto End Calls field to Never.

5. Press the Menu key.

6. Click Save.

Stop answering calls when you remove your device from the holster

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Auto Answer Calls field to Never.

5. Press the Menu key.

6. Click Save.

Reset a call timer

1. In the phone, press the Menu key.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Press the Menu key.

6. Click Save.

Phone shortcuts

Answer a call

• To answer a call, press the Send key.

• If you are already on a call and you receive another call, press the Send key to place the current call on hold and answer the

incoming call.

View your contact list in the phone

• To view your contact list in the phone, hold the Send key.

Type a phone number

• To insert a plus sign (+) when typing a phone number, hold 0.

• To add an extension to a phone number, press the X key. Type the extension number.

Assign a speed dial number to a key

• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. Type a phone number.

Check your voice mail

• To check your voice mail, hold 1.

Type a letter in a number field

• To type a letter in a number field, hold the Alt key. Use the multi-tap input method to type the letter.

View the last phone number that you dialed

• To view the last phone number that you dialed, roll to the top of the Phone screen and press the Enter key. Press the Send key to

dial the number.

View one type of message in a message list

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages again, press the Escape key.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing

list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click

Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to

make and receive calls.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• If your keyboard is locked, unlock your keyboard.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Use standard pronunciation rules when you say a voice command.

• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

• Adapt digit dialing to improve voice recognition of numbers.

Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device. See the documentation that came with your headset for more

information about using the headset.

• To answer a call, press the headset button.

• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

• To end a call, hold the headset button.

• To make a call using a voice command, hold the headset button. Say the command.

• To pause a song, press the headset button. To resume playing the song, press the headset button again.

Check your phone number using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check my phone number."

Check the wireless coverage level using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check coverage."

Check the battery power level using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check battery."

Set the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

1. In the device options, click Language.

2. Set the Voice Activated Dialing Language field.

3. Press the Menu key.

4. Click Save.

Turn off choice lists for voice commands

1. In the device options, click Voice Activated Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the

phone number automatically.

Set the matching sensitivity level for voice commands

1. In the device options, click Voice Activated Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

Set playback options for voice dialing

1. In the device options, click Voice Activated Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

Improve voice recognition of numbers

1. In the device options, click Voice Activated Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Voice dialing troubleshooting

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• If your keyboard is locked, unlock your keyboard.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Use standard pronunciation rules when you say a voice command.

• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

• Adapt digit dialing to improve voice recognition of numbers.

Camera

Zoom in to or out from a subject

In the camera, perform one of the following actions:

• To zoom in, roll the trackball up.

• To zoom out, roll the trackball down.

Take a picture

By default, when you take a picture, the camera saves the picture to the BlackBerry® device memory.

1. In the camera, click the trackball.

2. Perform one of the following actions:

• To take another picture, click the camera icon.

• To delete the picture, click the trash can icon.

• To set the picture as a caller ID picture or Home screen background, click the crop icon.

• To forward the picture, click the envelope icon.

• To rename and save the picture, click the folder icon.

Set the default flash mode

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Default Flash Setting field.

4. Press the Menu key.

5. Click Save.

Change the flash mode for a picture

In the camera, press the Space key.

The flash mode indicator in the lower-right corner of the screen displays the current flash mode.

Set a location for storing pictures

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Store Pictures and Folder fields.

4. Press the Menu key.

5. Click Save.

Set picture size

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Picture Size field.

4. Press the Menu key.

5. Click Save.

Set picture quality

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Picture Quality field.

4. Press the Menu key.

5. Click Save.

Set white balance

Lighting conditions can affect the colors in pictures. Set the white balance to compensate for different lighting conditions.

1. In the camera, press the Menu key.

2. Click Options.

3. Set the White Balance field.

4. Press the Menu key.

5. Click Save.

View the number of remaining pictures

Open the camera.

The approximate number of pictures that you can save appears in the lower-left corner of the screen.

Set the amount of memory available for media files

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Options.

4. Perform any of the following actions:

• To set the maximum amount of BlackBerry® device memory available for all media files, set the Device Memory Limit field.

• To set the minimum amount of device memory available for pictures, set the Reserved Pictures Memory field.

5. Press the Menu key.

6. Click Save.

Camera shortcuts

Take a picture

• To take a picture, press the Right Convenience key.

Zoom in to or out from a subject

• To zoom in to a subject, press the Volume Up key.

• To zoom out from a subject, press the Volume Down key.

Camera troubleshooting

I cannot save pictures

Your BlackBerry® device memory or media card might not have enough available memory to save pictures.

Try performing the following actions:

• If you are trying to save a picture to your device memory, delete old data or messages from your device.

• If you are trying to save a picture on your media card, delete old media files.

• In the camera options, verify that the Quality field is not set to High. High-quality pictures use more memory than lower-quality

pictures.

• Increase the maximum amount of memory available for pictures.

The flash dims or turns off

If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power

level drops below 20 percent, the flash might turn off.

Email messages

Email message basics

Open a message

In a message list, click a message.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send an email message

1. In a message list, press the

key.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackball.

6. Click Send.

Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address

that you want to use to send the email message.

Save a draft of a message

1. When composing a message, click the trackball.

2. Click Save Draft.

Blind carbon copy a contact

1. When composing a message, press the Menu key.

2. Click Add Bcc.

Attach a contact to a message

1. When composing a message, press the Menu key.

2. Click Attach Address.

3. Click a contact.

4. Click Continue.

Set the importance level for a message

1. When composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Save a message

1. In a message, press the Menu key.

2. Click Save.

Reply to a message

1. In a message, click the trackball.

2. Click Reply or Reply to All.

Delete the original text from a reply message

1. When replying to a message, press the Menu key.

2. Click Delete Original Text.

Forward a message

1. In a message, press the Menu key.

2. Click Forward or Forward As.

3. Click a message type.

Delete a message

1. In a message, click the trackball.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Press the Menu key.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Create a link for a PIN

When typing text, type pin: and the PIN.

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Email message folders

File an email message

Verify that wireless email reconciliation is turned on.

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click File.

4. Click an email message folder.

Add, change, or delete an email message folder

You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is

turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless

network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the

BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about email reconciliation.

Hide filed email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Hide Filed Messages field to Yes.

5. Press the Menu key.

6. Click Save.

View messages in a specific folder

1. In a message list, press the Menu key.

2. Click View Folder.

3. Click a folder.

Sent messages

Resend a message

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackball. Click Send.

• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact.

Click the trackball. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon

should appear beside the message.

1. In a message list, highlight the message.

2. Press the Menu key.

3. Click Delete.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Stop storing messages sent from your device on your computer

By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on

your computer.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Set the Save Copy In Sent Folder field to No.

5. Press the Menu key.

6. Click Save.

Stop storing messages sent from your computer on your device

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Press the Menu key.

5. Click Folder Redirection.

6. Clear the check box beside the Sent Items folder.

7. Press the Menu key.

8. Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the

email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you

create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by

placing that filter higher in the list.

Create an email message filter

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you

use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated

with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online

Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Press the Menu key.

5. Click New.

6. Type a name for the email message filter.

7. Set the email message filter options.

8. Press the Menu key.

9. Click Save.

Create an email message filter based on a contact or subject

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click Filter Sender or Filter Subject.

4. Type a name for the email message filter.

5. Set the email message filter options.

6. Press the Menu key.

7. Click Save.

Email message filter options

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Subject:

Type text that the email message filter should search for in the subject of email messages.

Message:

Type text that the email message filter should search for in the body of email messages.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are

forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Select the check box beside an email message filter.

Change an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Edit.

7. Change the email message filter options.

8. Press the Menu key.

9. Click Save.

Change the order of email message filters

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Move.

7. Roll the trackball to the new location.

8. Click the trackball.

Forward email messages to your device when no filters apply

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you

use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated

with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online

Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Set the If no filters apply, send email to handheld option to Yes.

5. Press the Menu key.

6. Click Save.

Delete an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Delete.

Email message forwarding

Forward messages from a specific email message folder to your device

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Press the Menu key.

5. Click Folder Redirection.

6. Select the check box beside an email message folder.

7. Press the Menu key.

8. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email

application on your computer, appear on your device.

Stop forwarding email messages to your device

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Set the Send Email to Handheld field to No.

5. Press the Menu key.

6. Click Save.

To forward email messages to your device again, set the Send Email to Handheld field to Yes.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. Contact your system administrator for more information.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

Message settings

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Add a signature

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you

use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated

with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online

Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Set the Use Auto Signature field to Yes.

5. Type a signature.

6. Press the Menu key.

7. Click Save.

Your signature is added to email messages after you send them.

Set an out-of-office reply

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you

use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated

with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online

Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Set the Use Out Of Office Reply field to Yes.

5. Type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

7. Press the Menu key.

8. Click Save.

To turn off the out-of-office reply, set the Use Out Of Office Reply field to No.

Set the email address that you use to send messages

Verify that your BlackBerry® device is associated with more than one email address.

1. In the device options, click Advanced Options.

2. Click Message Services.

3. Set the Messaging (CMIME) field.

4. Press the Menu key.

5. Click Save.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later, the BlackBerry

Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.

1. When composing an email message, press the Menu key.

2. Click Remove Disclaimer.

To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Use color to differentiate work messages from other messages

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server.

1. In the device options, click Security Options.

2. Click General Settings.

3. Perform any of the following actions:

• To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, set the

Enterprise Messages field.

• To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, set the

Other Messages field.

4. Press the Menu key.

5. Click Save.

Note: PIN messages might use the background color that you have set for work email messages. Contact your system administrator for

more information.

Message list settings

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

View more of the subject line for messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Press the Menu key.

6. Click Save.

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one

email account.

Depending on your theme, a separate message list might appear for SMS and MMS messages.

Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

View call logs in a message list

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Message shortcuts

Compose a message from a message list

• To compose a message from a message list, press the comma (,) key.

Reply to or forward a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

View one type of message in a message list

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages again, press the Escape key.

Move around a message list

• To move up a message, press 2.

• To move down a message, press 8.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the email message filter options are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.

I received notification of a new message, but no new messages appear in my message list

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

PIN messages

PIN message basics

About PIN messages

A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send

a PIN message to that person. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Send a PIN message

1. In a message list, press the Menu key.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN number. Click the trackball.

• Type a contact name. Click the trackball.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackball.

6. Click Send.

Open a message

In a message list, click a message.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Save a draft of a message

1. When composing a message, click the trackball.

2. Click Save Draft.

Blind carbon copy a contact

1. When composing a message, press the Menu key.

2. Click Add Bcc.

Attach a contact to a message

1. When composing a message, press the Menu key.

2. Click Attach Address.

3. Click a contact.

4. Click Continue.

Set the importance level for a message

1. When composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Set a high importance level for received PIN messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Make PIN Messages Level 1 field to Yes.

5. Press the Menu key.

6. Click Save.

Save a message

1. In a message, press the Menu key.

2. Click Save.

Reply to a message

1. In a message, click the trackball.

2. Click Reply or Reply to All.

Forward a message

1. In a message, press the Menu key.

2. Click Forward or Forward As.

3. Click a message type.

Delete a message

1. In a message, click the trackball.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Press the Menu key.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Create a link for a PIN

When typing text, type pin: and the PIN.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Sent messages

Resend a message

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackball. Click Send.

• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact.

Click the trackball. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon

should appear beside the message.

1. In a message list, highlight the message.

2. Press the Menu key.

3. Click Delete.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Message list settings

View more of the subject line for messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. Contact your system administrator for more information.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

View call logs in a message list

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Message shortcuts

Compose a message from a message list

• To compose a message from a message list, press the comma (,) key.

Reply to or forward a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

View one type of message in a message list

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages again, press the Escape key.

Move around a message list

• To move up a message, press 2.

• To move down a message, press 8.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the email message filter options are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

SMS text messages

SMS text message basics

About SMS text messages

With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless

service provider sets up for SMS text messaging.

You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email

messages.

Find your SMS phone number

Open the phone.

The My Number field displays your phone number. If your wireless service provider has set up your BlackBerry® device for SMS text

messaging, this number is also your SMS phone number.

Open a message

In a message list, click a message.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send an SMS text message

1. In a message list, press the

key.

2. Click Compose SMS.

3. Perform one of the following actions:

• If the contact is not in your address book, click [Use Once]. Type an SMS phone number (include the country code and area

code) or an email address. Click the trackball.

• If the contact is in your address book, click a contact.

4. Type a message.

5. Click the trackball.

6. Click Send.

Add a contact to an SMS text message

You can send an SMS text message to up to ten recipients.

1. When composing an SMS text message, press the Menu key.

2. Click Add Recipient.

Save a draft of a message

1. When composing a message, click the trackball.

2. Click Save Draft.

Save a message

1. In a message, press the Menu key.

2. Click Save.

Reply to a message

1. In a message, click the trackball.

2. Click Reply or Reply to All.

Forward a message

1. In a message, press the Menu key.

2. Click Forward or Forward As.

3. Click a message type.

Delete a message

1. In a message, click the trackball.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Press the Menu key.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Delete the history from an SMS text message

1. When replying to an SMS text message, press the Menu key.

2. Click Remove History.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

View messages in a specific folder

1. In a message list, press the Menu key.

2. Click View Folder.

3. Click a folder.

Sent messages

Resend a message

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackball. Click Send.

• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact.

Click the trackball. Click Send.

• To resend the message without changing it, click Resend.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices

in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by

subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell

broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic

reports.

Cell broadcasting prerequisites

• Verify that your wireless service provider supports this feature.

• Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for

a cell broadcast channel.

• Verify that your SIM card supports the display language that you want to use for cell broadcast messages.

Turn on cell broadcasting

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Set the Cell Broadcasting Service field to On.

4. Perform one of the following actions:

• If a cell broadcast channel appears on the screen, select the check box beside the channel.

• If a cell broadcast channel does not appear on the screen, press the Menu key. Click Add Channel. Type the channel ID

and a nickname. Click OK.

5. Click a language.

6. Click Enable.

7. Press the Menu key.

8. Click Save.

To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless

service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on

your location.

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Highlight a cell broadcast channel.

4. Press the Menu key.

5. Perform one of the following actions:

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Highlight a cell broadcast channel.

4. Press the Menu key.

5. Click Set Nickname.

6. Type a name for the cell broadcast channel.

7. Click OK.

Message settings

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Press the Menu key.

4. Click Save.

View more of the history in SMS text messages

1. In the device options, click SMS.

2. Set the Number of Previous Items field.

3. Press the Menu key.

4. Click Save.

Store SMS text messages on your SIM card

If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports

them to a message list.

1. In the device options, click SMS.

2. Set the Leave Messages On SIM Card field to Yes.

3. Press the Menu key.

4. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS

text messages on your SIM card are deleted after the device imports them to a message list.

Request delivery notification for all SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Delivery Reports field to On.

3. Press the Menu key.

4. Click Save.

Set a wireless network type for sending SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Network to Send Over field.

3. Press the Menu key.

4. Click Save.

Set how long your service center stores SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Validity Period field.

3. Press the Menu key.

4. Click Save.

Message list settings

View more of the subject line for messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one

email account.

Depending on your theme, a separate message list might appear for SMS and MMS messages.

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. Contact your system administrator for more information.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

Message shortcuts

Compose a message from a message list

• To compose a message from a message list, press the comma (,) key.

Reply to or forward a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

View one type of message in a message list

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages again, press the Escape key.

Move around a message list

• To move up a message, press 2.

• To move down a message, press 8.

Message troubleshooting

I cannot send SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

• Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes this service.

• Verify that your SIM card has enough available memory to store received SMS text messages.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf

(vCard®), or .vcs (vCalendar®) files. An MMS phone number is a phone number that your wireless service provider enables for MMS

messaging.

You can add pictures that are not copyright protected to an MMS message, but the message cannot exceed 300 KB.

MMS prerequisites

• Verify that your BlackBerry® device supports MMS messaging.

• Verify that your wireless service plan includes this service.

Contact your system administrator or wireless service provider for more information.

Find your MMS phone number

Open the phone.

The My Number field displays your phone number. If your wireless service provider has set up your BlackBerry® device for MMS messaging,

this number is also your MMS phone number.

Open an MMS message

In a message list, click an MMS message.

If MMS content does not appear when you open the message, press the Menu key. Click Retrieve.

Save a draft of a message

1. When composing a message, click the trackball.

2. Click Save Draft.

Send an MMS message

1. In a message list, press the Menu key.

2. Click Compose MMS.

3. If MMS templates are available, click a template.

4. Perform one of the following actions:

• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone

number. Click the trackball.

• If the contact is in your address book, click a contact. Click an email address or MMS phone number.

5. Type a message.

6. Press the Menu key.

7. Click Send.

Create a slide show in an MMS message

1. When composing an MMS message, press the Menu key.

2. Click Attach Picture or Attach Audio.

3. Click a picture or an audio file.

4. To add other pictures or audio files, repeat steps 1 through 3.

5. To customize the slide show, perform any of the following actions:

• To add text to a slide, highlight the blank field below the attachment. Type text.

• To set how long a slide appears, set the Slide Duration field.

• To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball.

Record and send a voice note

You can record and send voice notes that are up to a minute long.

1. In the voice notes application, click OK.

2. Record a voice note.

3. To pause recording, click the trackball. To resume recording, press the Escape key.

4. When you finish recording, click the trackball.

5. Click Send as MMS.

Set the importance level for a message

1. When composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Resend a message

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackball. Click Send.

• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact.

Click the trackball. Click Send.

• To resend the message without changing it, click Resend.

Save a message

1. In a message, press the Menu key.

2. Click Save.

Reply to a message

1. In a message, click the trackball.

2. Click Reply or Reply to All.

Forward an MMS message

You cannot forward MMS messages that contain content that is copyright protected.

1. In an MMS message, click the trackball.

2. Click Forward or Forward As.

Delete a message

1. In a message, click the trackball.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Press the Menu key.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

View messages in a specific folder

1. In a message list, press the Menu key.

2. Click View Folder.

3. Click a folder.

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, press the Menu key.

2. Click Attach Picture or Attach Audio.

3. Click a picture or audio file.

Attach a contact or appointment to an MMS message

You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the attendees are removed.

1. When composing an MMS message, press the Menu key.

2. Perform one of the following actions:

• To attach a contact, click Attach Contact. Click a contact.

• To attach an appointment, click Attach Appointment. Highlight an appointment. Press the Menu key. Click Continue.

Save a picture from an MMS message

1. In an MMS message, click a picture.

2. Click Save Picture.

Add an appointment to your calendar from an MMS message

1. In an MMS message, click a vCalendar® attachment.

2. Click View Appointment.

3. Press the Menu key.

4. Click Add To Calendar.

Add a contact to your address book from an MMS message

1. In an MMS message, click a vCard® attachment.

2. Click View Attachment.

3. Press the Menu key.

4. Click Add Contact.

Message settings

Request delivery or read notification for an MMS message

1. When composing an MMS message, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.

• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.

4. Press the Menu key.

5. Click Save.

Request delivery or read notification for all MMS messages

1. In the device options, click MMS.

2. In the Notifications section, perform one of the following actions:

• To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read

Confirmation fields to Yes.

• To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields

to Yes.

3. Press the Menu key.

4. Click Save.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

View the size of an MMS message before sending it

1. In an MMS message, press the Menu key.

2. Click Options.

The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

1. In the device options, click MMS.

2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.

3. Press the Menu key.

4. Click Save.

Message list settings

View more of the subject line for messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Press the Menu key.

6. Click Save.

Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one

email account.

Depending on your theme, a separate message list might appear for SMS and MMS messages.

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Block MMS messages

1. In the device options, click MMS.

2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.

3. Press the Menu key.

4. Click Save.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. Contact your system administrator for more information.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

Message shortcuts

Compose a message from a message list

• To compose a message from a message list, press the comma (,) key.

Reply to or forward a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

View one type of message in a message list

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages again, press the Escape key.

Move around a message list

• To move up a message, press 2.

• To move down a message, press 8.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the email message filter options are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

I cannot attach a file to an MMS message

Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, a .vcs (vCalendar®) file, or a media file (for example, a .jpg, .gif, or .midi file).

• Verify that the file size does not exceed 300 KB.

• Verify that the file is not copyright protected.

• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Typing

Typing input methods

About typing input methods

You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input method.

SureType technology combines a traditional phone number key layout with a familiar computer-style letter layout that is designed to

provide a comfortable typing and dialing experience.

When you use SureType technology, you press the letter key for each letter in a word once. For example, to type run, you would press

the

key once, the

key once, and the

key once. As you type, a list of possible letter combinations and words appears

on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter

combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears

on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type

and add them to your custom word list.

When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to

type run, you would press the

key twice, the

key once, and the

key twice.

SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.

Type text using SureType technology

Press the letter key for each letter in a word until you have typed the entire word.

If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:

• To highlight an item in the list that appears when you type, roll the trackball.

• To select a highlighted item from the list that appears when you type and continue typing the same word, press the

key.

• To select a highlighted item from the list that appears when you type and start a new word, press the

key.

Type text using multi-tap

• To type the first letter on a key, press the letter key once.

• To type the second letter on a key, press the letter key twice.

Switch typing input methods

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

• To use the SureType™ input method, set the Input Language field to <Language>.

3. Press the Menu key.

4. Click Save.

Switch typing input methods when typing

1. Press the Menu key.

2. Click Enable Multitap or Enable SureType.

About typing input languages

You can set a typing input language to use when you type. The typing input language can be different from the display language. When

you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your

BlackBerry® device in French, but type messages in English.

When you set the typing input language, you also set whether your device uses the multi-tap or the SureType™ input method.

If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input

language appears in the list that appears when typing.

Set the typing input language

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

1. In the device options, click Language.

2. Set the Input Language field.

3. Press the Menu key.

4. Click Save.

Typing basics

Type a symbol

1. Press the Symbol key. To view more symbols, press the Symbol key again.

2. Type the letter that appears below the symbol.

Type an accent or special character

To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character.

Create a link for a PIN

When typing text, type pin: and the PIN.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Perform one of the following actions:

• Type X and the access code.

• Insert a pause or wait and type the access code.

Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,

type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.

Cut or copy text

1. With text highlighted, click the trackball.

2. Click Cut or Copy.

Paste text

1. Place the cursor where you want to insert the cut or copied text.

2. Click the trackball.

3. Click Paste.

Clear a field

1. When typing text, press the Menu key.

2. Click Clear Field.

Highlight a line of text

1. Place the cursor where you want to highlight the line of text.

2. Press the Menu key.

3. Click Select.

4. Roll the trackball up or down.

Highlight text character by character

1. Place the cursor where you want to highlight the text.

2. Press the Menu key.

3. Click Select.

4. Roll the trackball left or right.

Cancel a text selection

1. With text selected, click the trackball.

2. Click Cancel Selection.

Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Press the Menu key.

4. Click Save.

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Press the Menu key.

4. Click Save.

Set the trackball sensitivity

You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

1. In the device options, click Screen/Keyboard.

2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.

3. Press the Menu key.

4. Click Save.

Turn off trackball sounds

1. In the device options, click Screen/Keyboard.

2. Set the Audible Roll field to Mute.

3. Press the Menu key.

4. Click Save.

To turn on trackball sounds again, set the Audible Roll field to Click.

AutoText

About AutoText

AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an

AutoText entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can

create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that

replaces ttyl with talk to you later.

Create an AutoText entry

1. In the device options, click AutoText.

2. Press the Menu key.

3. Click New.

4. In the Replace field, type the text to replace.

5. In the With field, perform one of the following actions:

• Type replacement text.

• To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.

6. In the Using field, perform one of the following actions:

• To capitalize the entry exactly as you typed it, click Specified Case.

• To capitalize the entry according to the context, click SmartCase.

7. Set the language.

8. Press the Menu key.

9. Click Save.

Change an AutoText entry

1. In the device options, click AutoText.

2. Click an AutoText entry.

3. Change the AutoText entry.

4. Click the trackball.

5. Click Save.

Delete an AutoText entry

1. In the device options, click AutoText.

2. Highlight an AutoText entry.

3. Press the Menu key.

4. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Press the Menu key.

4. Click Save.

Word list

About the custom word list

If you type a word or letter combination that the BlackBerry® device does not recognize, the device adds the word or letter combination

to the custom word list. You can also add words or letter combinations manually to the custom word list.

The device deletes words from the custom word list if you do not use them.

Add a custom word list item

1. In the device options, click Custom Wordlist.

2. Press the Menu key.

3. Click New.

4. Type a word or letter combination.

5. Click the trackball.

6. Click Save.

Change a custom word list item

1. In the device options, click Custom Wordlist.

2. Click a custom word list item.

3. Change the custom word list item.

4. Click the trackball twice.

5. Click Save.

Delete a custom word list item

1. In the device options, click Custom Wordlist.

2. Highlight a custom word list item.

3. Press the Menu key.

4. Click Delete.

Delete all custom word list items

1. In the device options, click Custom Wordlist.

2. Highlight a custom word list item.

3. Press the Menu key.

4. Click Clear Custom Wordlist.

Stop displaying contacts in the list that appears when typing

By default, your BlackBerry® device recognizes contacts when you type them.

1. In the device options, click Language.

2. Click Input Options.

3. Set the Use Address Book as Data Source field to Off.

4. Press the Menu key.

5. Click Save.

Stop adding items to the custom word list automatically

1. In the device options, click Language.

2. Click Input Options.

3. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off.

4. Press the Menu key.

5. Click Save.

Typing shortcuts

Type a symbol or a special character

• To type the alternate character on a key, hold the Alt key and press the character key.

• To type an accented or special character, hold the letter key and roll the trackball left or right. Click a highlighted character.

• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below

the symbol.

Insert a period

• To insert a period, press the Space key twice. The next letter is capitalized.

Capitalize a letter

• To capitalize a letter, hold the letter key until the capitalized letter appears.

Turn on or turn off NUM lock

• To turn on NUM lock, hold the Shift key and press the Alt key.

• To turn off NUM lock, press the Alt key.

Insert an at sign or a period in an email address field

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

Type in a number or password field

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a password field, hold the Alt key and press the number key.

• To type a letter in a number field, hold the Alt key and use the multi-tap input method.

Switch typing input languages

On the Language screen, verify that the Use Input Method Shortcut field is set to Yes.

• To switch typing input languages, hold the Alt key and press the Enter key. Highlight a language. Release the Alt key.

Highlight text

• To highlight a line of text, press the Shift key and roll the trackball.

• To highlight text character by character, hold the Shift key and roll the trackball left or right.

• To cancel a text selection, press the Escape key.

Cut, copy, or paste text

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackball.

• To paste highlighted text when typing, press the Shift key and click the trackball.

Typing troubleshooting

SureType technology does not recognize a word

Use the list that appears when you type to help you build words that SureType™ technology does not recognize. Press the letter key for

the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter

combination. Click the trackball. Continue typing the word.

I cannot type a password

Verify that you are using the multi-tap input method.

About search

In a message list, you can search using criteria that you set and you can save the search criteria for future use. You can also search for

contacts or search for all messages that contain the same subject.

You can use the search application to search messages, contacts, calendar entries, tasks, and memos on your BlackBerry® device. You can

also manage contacts, calendar entries, tasks, and memos from the search results list.

Search for messages

You can save your search criteria so that you can repeat your search at another time.

1. In a message list, press the Menu key.

2. Click Search.

3. Set the search criteria.

4. Click the trackball.

5. Perform one of the following actions:

• To save the search criteria, click Save. Add a title. Click the trackball. Click Save.

• To search the message list without saving your search criteria, click Search.

To stop a search, press the Escape key.

Search criteria

Name:

Specify one or more contacts or email addresses that the search should find in messages. You can also specify part of the name to

widen the search.

In:

Set in which address field the search should find the name.

Subject:

Type text that the search should find in the subject of messages.

Message:

Type text that the search should find in the body of messages.

Service:

If your BlackBerry® device is associated with more than one email account, set the type of email account from which the search should

find messages.

Folder:

Set the folders in which the search should find messages.

Show:

Set the types of messages that the search should find.

Type:

Set which messages the search should find.

View a list of saved searches

1. In a message list, press the Menu key.

2. Click Search.

3. Press the Menu key.

4. Click Recall.

Change a saved search

1. In the list of saved searches, highlight a search.

2. Press the Menu key.

3. Click Edit Search.

4. Edit the search criteria.

5. Press the Menu key.

6. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search.

2. Press the Menu key.

3. Click Delete Search.

Search for messages by contact or subject

1. In a message list, highlight a message.

2. Press the Menu key.

3. Click one of the following menu items:

• Search Sender

• Search Recipient

• Search Subject

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Search for organizer data and messages that contain specific information

1. In the search application, perform any of the following actions:

• In the Text field, type text or a phone number to search for.

100

• In the Name field, type a contact name to search for.

2. Select one or more applications.

3. Press the Menu key.

4. Click Search.

Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear.

The BlackBerry® device does not search file attachments if you search messages.

To stop a search, press the Escape key.

Search shortcuts

Search for a contact in a list of contacts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

Search for text in an attachment

• To search for text in an attachment, press Q.

View the criteria of your last search

• To view the criteria of your last search, in your list of searches, press the Menu key. Click Last.

101

102

Attachments

Attachment basics

About attachments

You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf,

and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.

By default, when you open an email message that contains an attachment, you must download the attachment before you can view it. You

can set your device to download attachments automatically when you receive email messages, or you can set your device to download all

attachments except those that you receive when roaming.

If you save an email message that contains an attachment that you have downloaded, the email message and the attachment are stored

in the device memory until you delete the email message.

Attachment viewing prerequisites

• To view document or spreadsheet attachments, verify that your BlackBerry® device is associated with an email account that uses

BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for

IBM® Lotus® Domino®, BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®, or the BlackBerry Internet

Service.

• Toview.zip, .htm, or.htmlfileattachments, verifythatyourdeviceisassociatedwithanemailaccountthatusesBlackBerryEnterprise

Server version 3.6 Service Pack 1 or later for Microsoft Exchange, BlackBerry Enterprise Server version 2.2 Service Pack 1 or later

for IBM Lotus Domino, BlackBerry Enterprise Server version 4.0 for Novell GroupWise, or the BlackBerry Internet Service.

• To view presentation attachments, verify that your device is associated with an email account that uses BlackBerry Enterprise

Server version 4.0 Service Pack 3 or later.

Contact your system administrator or wireless service provider for more information.

Open an attachment

1. In a message, click the trackball.

2. Click Open Attachment.

3. Perform one of the following actions:

• To open a table of contents for the file attachment, click Table of Contents.

• To open the file attachment, click Full Content.

Follow a link in an attachment

Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

In an attachment, click a link.

103

To return to the attachment, press the Escape key.

View properties for an attachment

You can view the size, author, publication date, and other attachment properties.

1. On the Attachments screen, highlight the attachment file name.

2. Press the Menu key.

3. Click Retrieve Info or View Info.

Set font options for an attachment

1. In an attachment, press the Menu key.

2. Click Options.

3. Set the font fields.

4. Press the Menu key.

5. Click Save.

Set the amount of memory available for attachments

1. In an attachment, press the Menu key.

2. Click Options.

3. Set the Cache Size field.

4. Press the Menu key.

5. Click Save.

Download attachments automatically

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To download all attachments automatically when you receive them, set the Auto Download Attachments field to On.

• To download all attachments automatically except those that you receive when roaming, set the Auto Download

Attachments field to Home Network Only.

5. To download attachments using any wireless network connection speed, set the High Speed Network Only field to No.

6. Press the Menu key.

7. Click Save.

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

104

To search for the next instance of the text, press the Menu key. Click Find Next.

Document attachments

Type a password for a password-protected .pdf file attachment

You can open password-protected .pdf files created with Adobe® Acrobat® version 4.0 or earlier.

1. On the Attachments screen, highlight the attachment file name.

2. Press the Menu key.

3. Click Password.

4. Type the password.

5. Press the Enter key.

View tracked changes in a document

1. In a document, press the Menu key.

2. Click Show Changes.

To hide tracked changes, press the Menu key. Click Hide Changes.

View a list of headings in a document

Verify that you have opened the full content of the attachment.

1. In a document, press the Menu key.

2. Click Table of Contents.

To move to a specific heading, click a heading.

Spreadsheet attachments

Move to a specific cell

1. In a spreadsheet, click the trackball.

2. Click Go to Cell.

3. Type the cell co-ordinates.

4. Click the trackball.

View the content of a cell

In a spreadsheet cell, click the trackball.

View a list of worksheets

Verify that you have opened the full content of the attachment.

1. In a spreadsheet, press the Menu key.

2. Click Table of Contents.

105

To move to a specific worksheet, click a worksheet.

Switch worksheets

Verify that you have opened the full content of the attachment.

1. In a spreadsheet, press the Menu key.

2. Click Next Sheet or Prev Sheet.

Change the size of a column

In a spreadsheet, perform one of the following actions:

• To change the size of a column, click the column label. Click a size.

• To view all the text in a column, click the column label. Click Fit.

• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.

Click a size.

• To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the

Menu key. Click Save.

Set display options for a spreadsheet

1. In a spreadsheet, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.

• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.

4. Press the Menu key.

5. Click Save.

Media attachments

View a list of pictures in a multi-page picture attachment

Verify that you have opened the full content of the attachment.

1. In a multi-page picture attachment, press the Menu key.

2. Click Table of Contents.

To move to a specific page, click a page.

Switch pages in a multi-page picture attachment

Verify that you have opened the full content of the attachment.

1. In a multi-page picture attachment, press the Menu key.

2. Click Next Page or Prev Page.

Play a .wav file attachment

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.1 Service Pack 2

or later.

106

1. In a .wav file attachment, press the Menu key.

2. Click Play.

Presentation attachments

Switch presentation views

1. In a presentation, press the Menu key.

2. Perform one of the following actions:

• To view the presentation in its original format, click View Slides.

• To view text only, click View Text.

• To view text and slides, click View Both.

View a presentation as a slide show

Verify that you have opened the full content of the attachment.

1. In a presentation, press the Menu key.

2. Click Slide Show.

Switch slides

Verify that you have opened the full content of the attachment.

1. When viewing a slide show, press the Menu key.

2. Click Next Slide or Prev Slide.

Stop a slide show

1. When viewing a slide show, press the Menu key.

2. Click Close.

Rotate a slide

1. When viewing a presentation in slide view or in text and slide view, click a slide.

2. Press the Menu key.

3. Click Rotate.

Zoom in to or out from a slide

1. When viewing a presentation in slide view or in text and slide view, click a slide.

2. Press the Menu key.

3. Click Zoom or Zoom All.

To zoom back to the original slide size, press the Menu key. Click Zoom 1:1.

Save a slide

1. When viewing a presentation in slide view or in text and slide view, click a slide.

2. Press the Menu key.

107

3. Click Save Image.

4. Type a name for the file.

5. Click Save.

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email

message, recipients of your email message can view your contact information or add it their BlackBerry® device address book. When you

open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the

attached contact.

Open a vCard contact attachment

In a message, click a vCard® contact attachment.

Add a contact to your address book from a vCard contact attachment

1. In a vCard® contact attachment, press the Menu key.

108

2. Click Add to Address Book or Update Address.

Attachment shortcuts

Search for text in an attachment

• To search for text in an attachment, press Q.

Switch between the table of contents and full content of an attachment

• To switch between the table of contents and full content of an attachment, press O.

Change the size of a column in a spreadsheet

• To change the size of a column in a spreadsheet, press Z.

Move to a specific cell in a spreadsheet

• To move to a specific cell in a spreadsheet, press A.

View the content of a cell in a spreadsheet

• To view the content of a cell in a spreadsheet, press the Space key.

Rotate a picture

• To rotate a picture, press the comma (,) key.

Zoom in to or out from a picture

• To zoom in to a picture, press 3.

• To zoom out from a picture, press 9.

• To zoom to the original picture size, press 5.

View a presentation as a slide show

• To view a presentation as a slide show, press A.

Move to the next or previous item

• To move to the next item, press 6.

109

• To move to the previous item, press 4.

Stop a slide show

• To stop a slide show, hold the Escape key.

Switch presentation views

• To switch presentation views, press Z.

Attachment troubleshooting

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device.

To download the content, click the skipped content bar. Click More.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

110

Synchronization

About synchronization

Thewirelessdatasynchronizationfeatureisdesignedtosynchronizeorganizerdata(contacts, calendarentries, tasks, andmemos)between

your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your

computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or

deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer

should be reflected on your device.

If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use

the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.

Wireless email reconciliation prerequisites

• If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports

this feature.

• If your device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the email account uses

BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for

IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®.

Reconcile email messages over the wireless network

Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. Set the Wireless Reconcile field to On.

5. Press the Menu key.

6. Click Save.

To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.

Delete email messages over the wireless network

Set the Delete On option for each email address that is associated with your BlackBerry® device.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. Set the Delete On field.

5. Press the Menu key.

111

6. Click Save.

It takes a short period of time for messages to be deleted over the wireless network.

To delete messages on your device only, set the Delete On field to Handheld.

Wireless data synchronization prerequisites

• Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. See

the BlackBerry Desktop Software Online Help for more information.

• To turn on wireless synchronization for contacts, tasks, or memos, verify that your BlackBerry device is associated with an email

account that uses BlackBerry Enterprise Server version 4.0 or later.

• To turn on wireless synchronization for calendar entries, verify that your device is associated with an email account that uses

BlackBerry Enterprise Server version 2.1 or later.

Synchronize organizer data over the wireless network

1. In the address book, calendar, task list, or memo list , press the Menu key.

2. Click Options.

3. Set the Wireless Synchronization field to Yes.

4. Press the Menu key.

5. Click Save.

To stop synchronizing organizer data over the wireless network, set the Wireless Synchronization field to No.

About synchronization conflicts

A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in

the email application on your computer.

If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your

device or the email messages on your computer take precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over

the organizer data on your device when a data synchronization conflict occurs.

Manage email reconciliation conflicts

Set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Reconciliation.

4. Set the On Conflicts field.

5. Press the Menu key.

112

6. Click Save.

Manage data synchronization conflicts

You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization, setting conflict

resolutionoptionsandsynchronizingorganizerdatausingthesynchronizationtooloftheBlackBerryDesktopManager. Seethe BlackBerry

Desktop Software Online Help for more information about managing organizer data synchronization conflicts.

About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can backup and restore most of your device data, including

messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop

Manager. See the BlackBerry Desktop Software Online Help for more information.

If your device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later and you switch BlackBerry

devices, update the BlackBerry Device Software, or delete your device data, you might be able to restore synchronized organizer data to

your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an enterprise

activation password. Contact your system administrator for more information.

Wireless data restoration prerequisites

• Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

• Verify that your system administrator has provided you with an enterprise activation password.

• Verify that your device is connected to the wireless network.

Delete all device data

Verify that you have a backup copy of your BlackBerry® device data.

CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You

cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.

1. In the device options, click Security Options.

2. Click General Settings.

3. Press the Menu key.

4. Click Wipe Handheld.

5. Click Continue.

6. Type blackberry.

Empty the deleted items folder on your computer from your device

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 3.6 for

Microsoft® Exchange and that wireless email reconciliation is turned on.

1. In a message list, press the Menu key.

113

2. Click Options.

3. Click Email Reconciliation.

4. Press the Menu key.

5. Click Purge Deleted Items.

6. Click Yes.

Synchronization troubleshooting

Email messages are not reconciling over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry

Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/

Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during

wireless email reconciliation.

• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Organizer data is not synchronizing over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.

Custom address book field data is not appearing on my computer

You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,

you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application

on your computer, because the birthday field is a date field in the email application on your computer.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might

not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

See the documentation for the operating system on your computer for more information.

114

Browser

Browser basics

About browser configurations

The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.

The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated

with an email account that uses a BlackBerry Enterprise Server, you can use the BlackBerry Browser configuration to browse the Internet

and your organization's intranet. If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server

version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you

use the BlackBerry Browser configuration, you might not be able to change some browser options.

The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser. You can use the Internet Browser

configuration to access web pages that enable you to subscribe to BlackBerry web push services, or access ring tones. Depending on your

wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. Contact

your wireless service provider for more information about the Internet Browser configuration.

The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You can use the WAP Browser configuration

to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services

such as voice mail.

BlackBerry Browser prerequisites

• Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 3.5 or later

forMicrosoft®Exchange, BlackBerryEnterpriseServerversion2.2forIBM®Lotus®Domino®, orBlackBerryEnterpriseServerversion

4.0 for Novell® GroupWise®.

Visit a web page

1. In the browser, press the

key.

2. Click Go To.

3. Perform one of the following actions:

• Type a web address. Press the

key.

• Highlight a web address. Press the

key.

key. Click Edit. Change the web address. Press the

key.

115

4. Click OK.

Follow a link

Click a link.

Move back or forward a web page

1. On a web page, press the Menu key.

2. Click Back or Forward.

View a thumbnail version of a web page

1. On a web page, press the Menu key.

2. Click Preview Mode.

Move to a section of a long web page quickly

1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view.

2. Press any key to close the thumbnail.

The section of the web page that you want to view appears on the screen.

Move through a web page line by line

1. On a web page, press the Menu key.

2. Click Select Mode.

To select only links and fields as you move through a web page, press the Menu key. Click View Mode.

Search for text in a message, attachment, web page, or memo

1. In a message, attachment, web page, or memo, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Refresh a web page

1. On a web page, press the Menu key.

2. Click Refresh.

View a list of web pages you visited recently

1. On a web page, press the Menu key.

2. Click History.

Stop loading a web page

1. When a web page is loading, press the Menu key.

116

2. Click Stop.

Return to the home page

1. On a web page, press the Menu key.

2. Click Home.

Hide the browser

1. In the browser, press the Menu key.

2. Click Hide.

Close the browser

1. In the browser, press the Menu key.

2. Click Close.

Links, pictures, and web page addresses

View the address for a link or picture

1. On a web page, highlight a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

View the address for a web page

1. On a web page, press the Menu key.

2. Click Page Address.

Copy an address for a web page, link, or picture

1. On a web page, perform one of the following actions:

• Highlight a link. Press the Menu key. Click Link Address.

• Highlight a picture. Press the Menu key. Click Image Address.

• Press the Menu key. Click Page Address.

2. Click Copy Address.

To paste the address, press the Menu key. Click Paste.

Forward a link or picture from a web page

1. On a web page, highlight a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

4. Click Send Address.

5. Click a message type.

117

To return to the browser after you send the message, press the Escape key.

Forward a web page address

1. On a web page, press the Menu key.

2. Click Send Address.

3. Click a message type.

To return to the browser after you send the message, press the Escape key.

View a full picture on a web page

1. On a web page, highlight a picture.

2. Press the Menu key.

3. Click Full Image.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom.

3. Roll the trackball up or down.

To zoom back to the original picture size, press the Menu key. Click Zoom 1:1.

Rotate a picture

1. In a picture, press the Menu key.

2. Click Rotate.

The picture turns 90 degrees in a clockwise direction.

Set how pictures load in the browser

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Perform one of the following actions:

• To load pictures on WML web pages only, set the Show Images field to On WML Pages Only.

• To stop pictures from loading on all web pages, set the Show Images field to No.

• To turn off placeholders for pictures, set the Show Image Placeholders field to No.

5. Press the Menu key.

6. Click Save Options.

Load pictures on a web page

1. On a web page, press the Menu key.

2. Perform one of the following actions:

• To load some pictures, click More Images.

118

• To load all pictures, click All Images.

Web page requests

About saving web pages and web page requests

While a web page is loading, you can save the web page request in a message list. When you save a web page request, you can use other

pages while you are waiting for the web page to load.

You can also save web pages to a message list. When you save a web page, you can view the text on the page at any time. A saved web

page displays content that was current at the time that the web page was saved.

Save a web page request to a message list

1. When a web page is loading, press the Menu key.

2. Click Save Request.

Save a web page to a message list

1. On a web page, press the Menu key.

2. Click Save Page.

3. Type a title.

4. Click OK.

Bookmarks

About bookmarks

You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the

web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages

that have been updated since the last time you visited them appear in italic.

Add a bookmark

1. On a web page, press the Menu key.

2. Click Add Bookmark.

3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.

4. In the Start time field, set the time of day when the browser should start checking for updates.

5. Press the Menu key.

6. Click Add.

Make a web page available offline

When adding a bookmark, select the Available Offline check box.

119

If you visit the web page offline, the browser displays the information that was current the last time that you viewed the web page online.

Change a bookmark

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the bookmark.

7. Press the Menu key.

8. Click Accept.

Forward a bookmark

1. In the bookmark list, highlight a bookmark.

2. Press the Menu key.

3. Click Send Bookmark.

4. Click a message type.

To return to the browser after you send the message, press the Escape key.

Delete a bookmark

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Delete Bookmark.

Add a bookmark folder

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Press the Menu key.

4. Click Add Subfolder.

File a bookmark

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Move Bookmark.

6. Roll the trackball to the new location.

120

7. Click the trackball.

Expand a folder

Click a folder with a plus sign (+) beside it.

Collapse a folder

Click a folder with a minus sign (-) beside it.

Rename a bookmark folder

You can only rename folders that you created.

1. Highlight a folder.

2. Press the Menu key.

3. Click Rename Folder.

Delete a bookmark folder

You can only delete folders that you created.

1. Highlight a folder.

2. Press the Menu key.

3. Click Delete Folder.

Web feeds

About web feeds

Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions

for updated web site content. If a title interests you, you can click it to view the content. For example, if you open a sports web feed for a

news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed.

You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list,

web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear

in bold.

If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Subscribe to a web feed

1. On a web page, press the Menu key.

2. Click Add Web Feed.

3. Select the check box beside a web feed.

4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.

5. In the Start time field, set the time of day when the browser should start checking for updates.

6. Press the Menu key.

121

7. Click Add.

View the description for a web feed title

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Click Show Description.

To hide a description, highlight a title. Press the Menu key. Click Hide Description.

View the full content for a web feed title

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Click Read Story.

Mark a web feed title as opened or unopened

In a web feed, perform one of the following actions:

• Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Change a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the web feed.

7. Press the Menu key.

8. Click Save.

File a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Move Bookmark.

6. Roll the trackball to the new location.

7. Click the trackball.

Delete a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

122

5. Click Delete Bookmark.

Browser settings

Clear a browser cache

1. In the browser, press the Menu key.

2. Click Options.

3. Click Cache Operations.

4. Beside a cache type, click Clear.

Clear browser history

1. In the browser, press the Menu key.

2. Click Options.

3. Click Cache Operations.

4. Click Clear History.

Turn on JavaScript support

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Select the Support JavaScript check box.

5. Press the Menu key.

6. Click Save Options.

Set the number of times animated graphics repeat

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Set the Repeat Animations field.

5. Press the Menu key.

6. Click Save Options.

Set the web content type that the browser accepts

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Set the Content Mode field.

5. Press the Menu key.

123

6. Click Save Options.

Set the home page

Depending on your wireless service provider, you might not be able to set the home page.

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. In the Home Page Address field, type a web address.

5. Press the Menu key.

6. Click Save Options.

Set the default browser configuration

1. In the device options, click Advanced Options.

2. Click Browser.

3. Set the Default browser configuration field.

4. Press the Menu key.

5. Click Save.

Set the character encoding for all web pages

By default, your BlackBerry® device uses the optimal character encoding for a web page.

1. On a web page, press the Menu key.

2. Click Set Encoding.

3. Clear the Auto mode check box.

4. Set the Default charset field.

5. Click OK.

Receive a prompt before running a script

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Select the Prompt Before Running WML Scripts check box.

5. Press the Menu key.

6. Click Save Options.

Receive a prompt before closing the browser

By default, your BlackBerry® device closes the browser without prompting you when you hold the Escape key.

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Select the Prompt Before Closing Browser On Escape check box.

5. Press the Menu key.

124

6. Click Save Options.

Browser security

About TLS

The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet

through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using

Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase

security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption

for all other communication between your device and the BlackBerry Enterprise Server.

About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet

through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between

the WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. In the device options, click Security Options.

2. Click TLS or WTLS.

3. Set the security options.

4. Press the Menu key.

5. Click Save.

TLS options

TLS Default:

Set the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, set this

field to Handheld. To use Triple DES and TLS or SSL, set this field to Proxy.

Allow HTTP Redirections:

Set whether a prompt appears before a secure web page redirects your browser to another web page.

Protocol:

Set the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.

Encryption Strength:

Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that

is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption

or 56-bit encryption, set this field to Allow Weak.

Allow FIPS Algorithms Only:

Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.

Prompt for Server Trust:

125

Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a

authentication certificate for.

Prompt for Domain Name:

Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication

certificate for the content server does not match the web address to which the browser is trying to connect.

Prompt for Certificate:

Set whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your

device has more than one certificate that you use to authenticate with content servers.

Prompt if Client Cert Not Found:

Set whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate

that can be used to authenticate with the content server.

Default Client Certificate:

Set the certificate that your browser uses to authenticate with content servers.

WTLS options

Encryption Strength:

Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that

is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption

or 56-bit encryption, set this field to Allow Weak.

Prompt for Server Trust:

Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a

authentication certificate for.

Add a trusted content server

Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content

server.

1. In the device options, click Security Options.

2. Click TLS.

3. Press the Menu key.

4. Click Add Host.

5. Perform one of the following actions:

• If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.

• If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the

Certificate field to the client certificate that you want to use to authenticate with the content server.

6. Click OK.

7. Press the Menu key.

126

8. Click Save.

Browser push

About browser push

Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available.

For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives

an update, a new browser push message might appear in a message list or, an on the Home screen or in the application list might change

to indicate that new information is available. The web application might also push updated information to your browser cache without

notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not

connected to the wireless network.

Your device supports different types of browser push messages. Service loading messages include updated information. Service indication

messages include a link to updated information. Other browser push messages include messages that appear in your browser cache.

Turn on browser push

1. In the device options, click Advanced Options.

2. Click Browser Push.

3. Perform one of the following actions:

• To accept all browser push messages, select the Enable Push check box.

• To accept browser push messages through a BlackBerry® Enterprise Server or BlackBerry Internet Service only, select the

Enable Push check box and clear the Enable WAP Push check box.

• To accept browser push messages through WAP gateways only, select the Enable Push check box and clear the Enable

MDS Push check box.

4. Press the Menu key.

5. Click Save.

Browser push options

Process MDS:

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet

Service.

MDS Hosts:

SetwhetheryourdeviceacceptspushmessagesfromallBlackBerryEnterpriseServersorBlackBerryInternetServices,ornoBlackBerry

Enterprise Servers or BlackBerry Internet Services.

Process SMSC:

Set whether your device accepts SMS-based browser push messages.

SMSC Hosts:

Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC

host, type the phone number for the SMSC host.

Process IP:

Set whether your device accepts browser push messages that web applications send through a WAP gateway.

127

IP Hosts:

Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,

type the IP address for the WAP gateway.

Browser shortcuts

Insert a period or slash mark in a web page address field

• To insert a period (.) in the Go To dialog box, press the Space key.

• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.

View or add a bookmark

• To open the bookmark list, on a web page, press 5.

• To add a bookmark, on a web page, press the question mark (?) key.

View a thumbnail version of a web page

• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.

Stop loading a web page

• To stop loading a web page, press the Escape key.

Move to a specific web page

• To move to a specific web page, press the period (.) key.

View or hide the banner on a web page

• To hide the banner on a web page, press the exclamation point (!) key.

• To view the banner on a web page, press the exclamation point (!) key again.

Close the browser

• To close the browser, hold the Escape key.

Browser troubleshooting

No browser is available on my device

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes this service.

128

Applications

Add an application

1. On a web page, highlight a link for an application.

2. Press the Menu key.

3. Click Download.

4. Click OK.

View properties for an application

1. In the device options, click Advanced Options.

2. Click Applications.

3. Click an application.

Delete a third-party application

1. In the device options, click Advanced Options.

2. Click Applications.

3. Highlight a third-party application.

4. Press the Menu key.

5. Click Delete.

View the size of an application database

1. In the device options, click Status.

2. Press the Menu key.

3. Click Database Sizes.

Application troubleshooting

I cannot add applications

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your device has enough memory to add the application.

129

130

Media

Media files and folders

About media files and folders

In the media application, you can open media files, such as videos, ring tones, pictures, or songs, that are stored in media folders in the

BlackBerry® device memory or on a media card that you have inserted into your device. Some preloaded media files, including Home

screen background pictures and ring tones, might be available in a Preloaded Media folder on your device.

Add a media folder

1. In the media application, click a media type.

2. Click a media folder.

3. Press the Menu key.

4. Click New Folder.

5. Type a name for the folder.

6. Click Save.

Rename a media folder

You only rename media folders that you have added.

1. In the media application, click a media type.

2. Highlight a media folder.

3. Press the Menu key.

4. Click Rename.

5. Type a name for the folder.

6. Click Save.

Delete a media folder

You only delete media folders that you have added.

1. In the media application, click a media type.

2. Highlight a media folder.

3. Press the Menu key.

4. Click Delete.

Move a media file

You only move media files that you have added.

1. In the media application, click a media type.

2. Click a media folder.

3. Highlight a media file.

131

4. Press the Menu key.

5. Click Move.

6. Highlight a media folder.

7. Press the Menu key.

8. Click Move Here.

Set the amount of memory available for media files

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Options.

4. Perform any of the following actions:

• To set the maximum amount of BlackBerry® device memory available for all media files, set the Device Memory Limit field.

• To set the minimum amount of device memory available for pictures, set the Reserved Pictures Memory field.

5. Press the Menu key.

6. Click Save.

View properties for a media file or folder

1. In the media application, click a media type.

2. Highlight a media file or folder.

3. Press the Menu key.

4. Click Properties.

Sort media files and folders

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Options.

4. Set the Sort By and Sort Direction fields.

5. Press the Menu key.

6. Click Save.

Switch media folder views

1. In the media application, click a media type.

2. Press the Menu key.

3. Click View List or View Thumbnails.

Adjust the volume

• To increase the volume, press the Volume Up key.

132

• To decrease the volume, press the Volume Down key.

Media file management

About transferring media files

You can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device, or you can connect your

BlackBerry® device to your computer to transfer files between your device and your computer.

If you connect your device to your computer, you can transfer files between your media card and your computer using mass storage mode,

or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry Desktop

Manager. See the BlackBerry Desktop Software Online Help for more information about using the media manager tool.

If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology, your

device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth

technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device.

Send a media file using Bluetooth technology

Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.

1. In the media application, click a media type.

2. Click a media folder.

3. Highlight a media file.

4. Press the Menu key.

5. Click Send Using Bluetooth.

6. Click a Bluetooth enabled device.

7. Click Send.

Receive a media file using Bluetooth technology

Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Receive Using Bluetooth.

4. Click Yes.

5. Click Save.

Transfer a file between your media card and your computer

Verify that mass storage mode is turned on.

1. Connect your BlackBerry® device to your computer.

2. On your computer, double-click My Computer.

3. In the Devices with Removable Storage section, click Removable Disk.

4. Drag a file from one location to another.

133

To exit mass storage mode, disconnect your device from your computer.

Videos and pictures

Play a video

Play video files, such as .avi, .mov, .mp4, or .3gp files, from the BlackBerry® device memory or a media card.

1. In the media application, click a media type.

2. Click a media folder that contains videos.

3. Perform one of the following actions:

• To play one video, click the video.

• To play all the videos in the media folder, press the Menu key. Click Play Folder.

• To play all the videos in the media folder and any subfolders, press the Menu key. Click Play All.

Fast-forward or rewind a video

1. When playing a video, click the progress bar.

2. Roll the trackball to the right or left.

3. Click the trackball.

Pause a video

When playing a video, click the pause icon.

To resume playing the video, click the play icon.

Play the next or previous video in a media folder

1. When playing a video, press the Menu key.

2. Click Next or Previous.

View a picture

1. In the media application, click a media type.

2. Click a media folder that contains pictures.

3. Click a picture.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom.

3. Roll the trackball up or down.

To zoom back to the original picture size, press the Menu key. Click Zoom 1:1.

Rotate a picture

1. In a picture, press the Menu key.

2. Click Rotate.

134

The picture turns 90 degrees in a clockwise direction.

Pan a picture

Verify that you have zoomed in to the picture.

In a picture, roll the trackball up or down.

View pictures as a slide show

1. In the media application, click a media type.

2. Click a media folder that contains pictures.

3. Press the Menu key.

4. Click View Slide Show.

To exit the slide show, press the Escape key.

Set the interval between slides in a slide show

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Options.

4. Set the Slide Show Interval field.

5. Press the Menu key.

6. Click Save.

Save a picture

Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.

1. Open a picture attachment or highlight a picture on a web page.

2. Press the Menu key.

3. Click Save Image.

4. Click Save.

Use a picture as the Home screen background

1. In the media application, click a media type.

2. Click a media folder that contains pictures.

3. Highlight a picture.

4. Press the

key.

5. Click Set As Home Screen Image.

To clear the picture from the Home screen, press the

key. Click Reset Home Screen Image.

Download a Home screen background

Verify that your wireless service provider supports this feature.

1. In the media application, click a media type.

2. Click a media folder that contains pictures.

3. Press the Menu key.

135

4. Click Download Images.

Rename a video or picture

You only rename media files that you have added.

1. In the media application, click a media type.

2. Click a media folder that contains videos or pictures.

3. Highlight a video or picture.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the file.

7. Click Save.

Delete a video or picture

You only delete media files that you have added.

1. In the media application, click a media type.

2. Click a media folder that contains videos or pictures.

3. Highlight a video or picture.

4. Press the Menu key.

5. Click Delete.

Music and ring tones

Play music

Play audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .wav files, from the BlackBerry® device memory or a media card. You can use other

applications on your device when playing music.

1. In the media application, click a media type.

2. Click a media folder that contains songs.

3. Perform one of the following actions:

• To play one song, click the song.

• To play all the songs in the media folder, press the Menu key. Click Play Folder.

• To play all the songs in the media folder and any subfolders, press the Menu key. Click Play All.

Play the next or previous song in a media folder

1. When playing a song, press the Menu key.

2. Click Next or Previous.

Pause a song

When playing a song, click the pause icon.

136

To resume playing the song, click the play icon.

Shuffle songs in a media folder

1. In the media application, click a media type.

2. Click a media folder that contains songs.

3. Press the Menu key.

4. Perform one of the following actions:

• To shuffle all the songs in the media folder, click Play Folder.

• To shuffle all the songs in the media folder and any subfolders, click Play All.

5. Press the Menu key.

6. Click Shuffle.

To stop playing songs in random order, press the Menu key. Click Shuffle.

Repeat songs in a media folder

1. In the media application, click a media type.

2. Click a media folder that contains songs.

3. Press the Menu key.

4. Perform one of the following actions:

• To repeat all the songs in the media folder, click Play Folder.

• To repeat all the songs in the media folder and any subfolders, click Play All.

5. Press the Menu key.

6. Click Repeat.

To stop repeating the songs, press the Menu key. Click Repeat.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device. See the documentation that came with your headset for more

information about using the headset.

• To answer a call, press the headset button.

• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

• To end a call, hold the headset button.

• To make a call using a voice command, hold the headset button. Say the command.

• To pause a song, press the headset button. To resume playing the song, press the headset button again.

Play a ring tone

1. In the media application, click a media type.

2. Click a media folder that contains ring tones.

3. Click a ring tone.

Download a ring tone

Verify that your wireless service provider supports this feature.

1. In the media application, click a media type.

2. Click a media folder that contains ring tones.

137

3. Press the Menu key.

4. Click Download Tunes.

Save a song or ring tone

Save audio files, such as .mid, .mp3, or .wav files, to the BlackBerry® device memory or a media card.

1. Open a ring tone attachment or a song or highlight a ring tone on a web page.

2. Press the Menu key.

3. Click Save.

Rename a song or ring tone

You only rename media files that you have added.

1. In the media application, click a media type.

2. Click a media folder that contains songs or ring tones.

3. Highlight a song or ring tone.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the file.

7. Click Save.

Note: If you rename a ring tone that you use in a notification profile, you must change the notification profile to use the renamed ring

tone.

Delete a song or ring tone

You only delete media files that you have added.

1. In the media application, click a media type.

2. Click a media folder that contains songs or ring tones.

3. Highlight a song or ring tone.

4. Press the Menu key.

5. Click Delete.

138

Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone.

Media card settings

About media cards

Insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files

such as videos, pictures, songs, or ring tones. See the printed documentation that came with your device for more information about

inserting a media card into your device.

About media card encryption

Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry® device. You

can encrypt the files on your media card using a media card encryption key, your device password, or both.

You can set media card encryption to include or exclude media files.

Encrypt the files on a media card

To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device

password.

1. In the device options, click Advanced Options.

2. Click Media Card.

3. Perform one of the following actions:

• To encrypt files using an encryption key that your device generates for your media card, set the Encryption Mode field to

Device.

• To encrypt files using your device password, set the Encryption Mode field to Security Password.

• To encrypt files using a media card encryption key and your device password, set the Encryption Mode field to Security

Password & Device.

4. To encrypt media files on your media card, set the Encrypt Media Files field to Yes.

5. Press the Menu key.

6. Click Save.

To turn off media card encryption, set the Encryption Mode field to None.

View the amount of available memory on a media card

Verify that media card support is turned on.

1. In the device options, click Advanced Options.

2. Click Media Card.

Turn on mass storage mode manually

1. In the device options, click Advanced Options.

2. Click Media Card.

3. Verify that the Auto Enable Mass Storage Mode When Connected field is set to No.

139

4. Press the Menu key.

5. Click Enable USB Mass Storage Mode.

Turn off the mass storage mode prompt

1. In the device options, click Advanced Options.

2. Click Media Card.

3. Perform one of the following actions:

• To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto

Enable Mass Storage Mode When Connected field to Yes.

• To turn on mass storage mode manually when you connect your device to your computer, set the Auto Enable Mass Storage

Mode When Connected field to No.

4. Press the Menu key.

5. Click Save.

Turn off mass storage mode support

1. In the device options, click Advanced Options.

2. Click Media Card.

3. Set the Mass Storage Mode Support field to Off.

4. Press the Menu key.

5. Click Save.

Format a media card

1. In the device options, click Advanced Options.

2. Click Media Card.

3. Press the Menu key.

4. Click Format Card.

Turn off media card support

1. In the device options, click Advanced Options.

2. Click Media Card.

3. Set the Media Card Support field to Off.

4. Press the Menu key.

5. Click Save.

Media shortcuts

Pause a video

• To pause a video, press the Mute key.

140

• To resume playing a video, press the Mute key again.

Zoom in to or out from a picture

• To zoom in to a picture, press 3.

• To zoom out from a picture, press 9.

• To zoom to the original picture size, press 5.

Rotate a picture

• To rotate a picture, press the comma (,) key.

Pause a slide show

• To pause a slide show, press the Space key.

• To resume a slide show, press the Space key again.

Pause a song

• To pause a song, press the Mute key.

• To resume playing a song, press the Mute key again.

Move to the next or previous item

• To move to the next item, press 6.

• To move to the previous item, press 4.

Media troubleshooting

I cannot fast-forward or rewind songs

Fast-forward and rewind are not supported.

I cannot play videos

You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263.

I cannot open media files on my media card

Try performing the following actions:

• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your

device from the computer or turn off mass storage mode.

• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager

tool of the BlackBerry Desktop Manager.

• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode is turned off on your device.

141

• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted

media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card

into the BlackBerry device that you used to encrypt the file. In the media card options, set the Encryption Mode field to None or

Security Password.

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device

password and you reset your device, unlock your device.

142

Maps

Map basics

Pan a map

• In a map, roll the trackball.

Zoom in to or out from a map

1. On a map, click the trackball.

2. Click Zoom.

3. Perform one of the following actions:

• To zoom in, roll the trackball up.

• To zoom out, roll the trackball down.

4. Click the trackball.

Zoom in to a location marker

1. On a map, highlight a location marker.

2. Click the trackball.

3. Click Zoom To Point.

View a location on a map

1. On a map, press the Menu key.

2. Click Go To.

3. Perform one of the following actions:

• Type the location information. Click the trackball. Click Search.

• Click a location. Click Select.

• Click a location. Click Edit. Change the location information. Click the trackball. Click Search.

View a location for a contact on a map

1. On a map, press the Menu key.

2. Click Map From Address Book.

3. Highlight a contact.

4. Press the Menu key.

5. Click View Home Map or View Work Map.

Get directions

1. On a map, press the Menu key.

2. Click Directions.

3. Perform one of the following actions to specify a starting location:

143

• Type the location information. Click the trackball. Click Search.

• Click a location. Click Select.

• Click a location. Click Edit. Change the location information. Click the trackball. Click Search.

4. Repeat step 3 to specify an ending location.

Forward a map

1. On a map, press the Menu key.

2. Click Email Location.

Track your movement on a map

If your BlackBerry® device does not have an internal GPS receiver, verify that you have paired your BlackBerry device with a Bluetooth®

enabled GPS receiver.

1. On a map, click the trackball.

2. Click Start GPS.

As you move, the map shifts and your position remains centered on the screen.

To stop tracking your movement, click the trackball. Click Stop GPS.

Keep backlighting on when tracking your movement on a map

1. On a map, press the Menu key.

2. Click Options.

3. Set the Disable backlight timeout when battery power below field.

4. Press the Menu key.

5. Click Save.

View north at the top of a map

When you are tracking your movement on a map, the direction in which you are moving appears at the top of the map by default.

1. On a map, press the Menu key.

2. Click Options.

3. Clear the Enable Track Up when GPS is on check box.

4. Press the Menu key.

5. Click Save.

View status information at the top of a map

You can view the battery power level, wireless coverage level indicators, the time, map view information, and satellite and Bluetooth®

connection information at the top of maps.

1. Press the Menu key.

2. Click Options.

3. Clear the Hide title bar on startup check box.

4. Press the Menu key.

5. Click Save.

144

To hide status information again, select the Hide title bar on startup check box.

Switch map views

You can view maps in Map view, view directions in Route Review view, or track your movement in GPS view.

When viewing directions or tracking your movement on a map, press the Space key.

Clear the map cache

1. On a map, press the Menu key.

2. Click Options.

3. Press the Menu key.

4. Click Clear Cache.

Location bookmarks

Add a bookmark for a location

1. On a map, click the trackball.

2. Click Add To Favorites.

View a list of location bookmarks

1. On a map, click the trackball.

2. Click Favorites.

Delete all location markers and directions from a map

1. On a map, highlight a location marker or direction.

2. Press the Menu key.

3. Click Clear All.

Clear location history

1. On a map, press the Menu key.

2. Click Go To.

3. Click a location.

4. Click Clear History.

Map shortcuts

Zoom in to or out from a map

• To zoom in to a map, press L.

145

• To zoom out from a map, press O.

View or hide status information at the top of a map

• To view status information at the top of a map, press Q.

• To hide status information at the top of a map, press Q again.

Map troubleshooting

I cannot view a location

Verify that no punctuation marks appear in the location information.

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads new location information.

146

Contacts

Contact basics

Add a contact

1. In the address book, press the

key.

2. Click New Address.

3. Type the contact information.

4. Click the trackball.

5. Click Save.

Add a contact from a message, call log, or web page

1. In a message or call log or on a web page, highlight a contact.

2. Press the Menu key.

3. Click Add to Address Book.

4. Type the contact information.

5. Press the Menu key.

6. Click Save.

Name a custom address book field

If you change the name of a custom address book field, it changes for all contacts.

1. When adding or editing a contact, click the User1, User2, User3, or User4 field.

2. Click Change Field Name.

3. Type a name for the customer address book field.

4. Press the Enter key.

You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. See the

BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields.

View a contact

In the address book, click a contact.

Change a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Change the contact information.

5. Click the trackball.

147

6. Click Save.

Delete a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Delete.

About pauses and waits

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the

main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them

(wait).

Add a pause or a wait to a phone number

1. After typing the main part of a phone number in a phone number field, click the trackball.

2. Click Add Pause or Add Wait.

3. Type the additional numbers.

4. Click the trackball.

5. Click Save.

About custom ring tones

You can assign a custom ring tone to a contact without changing other notifications.

Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a

new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between

your contacts and your notification profiles and changes that you make in one application are made in the other application.

Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

Assign a ring tone to a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Click the trackball.

5. Click Add Custom Phone Tune.

6. Set a ring tone.

7. Press the Menu key.

148

8. Click Save.

Mailing lists

About mailing lists

You can use mailing lists when you send email, PIN, SMS text, or MMS messages.

Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.

Create a mailing list

1. In the address book, press the Menu key.

2. Click New Group.

3. Type a name for the mailing list.

4. Click the trackball.

5. Click Add Member.

6. Click a contact.

7. To add another contact, repeat steps 4 through 6.

8. Click the trackball.

9. Click Save Group.

Change a mailing list

1. In the address book, highlight a mailing list.

2. Press the Menu key.

3. Click Edit Group.

4. Click a contact.

5. Click one of the following menu items:

• Add Member

• Change Member

• Delete Member

6. Click the trackball.

7. Click Save Group.

Note: When you delete a contact from a mailing list, the contact remains in your address book.

View a mailing list

In the address book, click a mailing list.

To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. In the address book, highlight a mailing list.

2. Press the Menu key.

149

3. Click Delete Group.

Caller ID

Add a caller ID picture for a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Click the trackball.

9. Click Save.

Change the caller ID picture for a contact

1. When changing a contact, highlight the caller ID picture.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Press the Menu key.

9. Click Save.

Delete the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Click the caller ID picture.

5. Click Delete Picture.

6. Click the trackball.

7. Click Save.

Categories

About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear

based on categories.

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you

can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus

Notes.

Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made

in all applications.

Create a category for contacts, tasks, or memos

1. In the address book, task list, or memo list, press the Menu key.

2. Click Filter.

3. Press the Menu key.

4. Click New.

5. Type a name for the category.

6. Press the Enter key twice.

Categorize a contact, task, or memo

1. When creating or changing a contact, task, or memo, press the Menu key.

2. Click Categories.

3. Select the check box beside a category.

4. Press the Menu key.

5. Click Save.

Sort contacts, tasks, or memos by category

1. In the address book, task list, or memo list, press the Menu key.

2. Click Filter.

3. Select the check box next to a category.

Delete a contact, task, or memo from a category

1. When changing a contact, task, or memo, press the Menu key.

2. Click Categories.

3. Highlight a category.

4. Press the Menu key.

5. Clear the check box beside the category.

6. Press the Menu key.

168

7. Click Save.

Delete a category

1. In the address book, task list, or memo list, press the Menu key.

2. Click Filter.

3. Highlight a category.

4. Press the Menu key.

5. Click Delete.

Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Memo list settings

Sort contacts, tasks, or memos

1. In the address book, task list, or memo list, press the Menu key.

2. Click Options.

3. Set the Sort By field.

4. Press the Menu key.

5. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

View the number of contacts, calendar entries, tasks, or memos stored on your device

1. In the address book, calendar, task list, or memo list, press the Menu key.

2. Click Options.

The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

169

170

Alarm

About the alarm

In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a

snooze time for the alarm, and adjust the alarm volume.

If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting Turn Off, the alarm should sound at

the correct time even if the device is off.

Set the alarm

1. In the alarm, set the Daily Alarm field to On.

2. Set the time when the alarm should sound.

3. Set whether to snooze the alarm and the length of the snooze.

4. Set a type of notification for the alarm.

5. Press the Menu key.

6. Click Save.

A bell indicator appears beside the date in the device status section of the screen.

Silence the alarm

• If snooze is not turned on, press any key.

• If snooze is turned on, click Snooze.

Turn off the alarm

In the alarm, set the Daily Alarm field to Off.

Alarm troubleshooting

My alarm does not notify me on the weekend

In the alarm, verify that the Active on Weekends field is set to Yes.

171

172

Calculator

Use the calculator

• To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard.

• To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.

Convert a measurement

1. In the calculator, type a number.

2. Click the trackball.

3. Perform one of the following actions:

• To convert the number from imperial to metric, click To Metric.

• To convert the number from metric to imperial, click From Metric.

4. Click a conversion type.

173

174

Bluetooth technology

Bluetooth technology basics

About Bluetooth technology

Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth

enabled device, such as a handsfree car kit or wireless headset. After you pair your BlackBerry device with a Bluetooth enabled device,

youcanconnecttothatBluetoothenableddevicewhenthedeviceiswithinrangeofyourBlackBerrydevice(atypicalrangeisapproximately

10 meters).

When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons

appearinthedevicestatussectionofthescreen. SeetheprinteddocumentationthatcamewithyourBlackBerrydeviceformoreinformation

about Bluetooth icons.

Turn on Bluetooth technology

1. In the device options, click Bluetooth.

2. Press the

key.

3. Click Enable Bluetooth.

To turn off Bluetooth® technology, press the

key. Click Disable Bluetooth.

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have passkeys that you must type before you can pair with them.

1. In the Bluetooth setup application, click OK.

2. Click a Bluetooth enabled device.

3. If required, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4. If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Connect to a Bluetooth enabled device

Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.

1. In the device options, click Bluetooth.

2. Click a Bluetooth enabled device.

3. Click Connect.

Switch to a paired Bluetooth enabled device during a call

Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.

1. During a call, press the Menu key.

175

2. Click Activate <Bluetooth device>.

Rename a paired Bluetooth enabled device

1. In the device options, click Bluetooth.

2. Click a paired Bluetooth® enabled device.

3. Click Device Properties.

4. In the Device Name field, change the name for the Bluetooth enabled device.

5. Press the Menu key.

6. Click Save.

Delete a paired Bluetooth enabled device

Verify that your BlackBerry® device is not connected to the Bluetooth® device.

1. In the device options, click Bluetooth.

2. Click a Bluetooth enabled device.

3. Click Delete Device.

Share contacts with a paired Bluetooth enabled device

Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.

1. In the device options, click Bluetooth.

2. Click a Bluetooth enabled device.

3. Click Connect.

4. Press the Menu key.

5. Click Transfer Address Book.

Bluetooth technology settings

Prevent your device from sharing contacts with Bluetooth enabled devices

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the Address Book Transfer field to Disabled.

5. Press the Menu key.

6. Click Save.

To share contacts with Bluetooth® enabled devices again, set the Address Book Transfer field to Enabled.

Restrict outgoing calls

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the Allow outgoing calls field to Never or If Unlocked.

5. Press the Menu key.

176

6. Click Save.

Make your BlackBerry device discoverable

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the Discoverable field to Yes.

5. Press the Menu key.

6. Click Save.

Change the pairing name for your BlackBerry device

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. In the Device Name field, type a name for your BlackBerry® device.

5. Press the Menu key.

6. Click Save.

Turn off Bluetooth connection notification

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the LED Connection Indicator field to Off.

5. Press the Menu key.

6. Click Save.

To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes.

Turn off the prompt that appears when connecting or pairing

1. In the device options, click Bluetooth.

2. Click a Bluetooth® enabled device.

3. Click Device Properties.

4. Set the Trusted field to Yes.

5. Press the Menu key.

6. Click Save.

To turn on the prompt again, set the Trusted field to No.

Bluetooth technology troubleshooting

I cannot type a passkey on a Bluetooth enabled device

If the Bluetooth® enabled device that you are pairing with has no screen where you can type a passkey, the passkey might already be

defined.

177

On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

• Verify that Bluetooth® technology is turned on.

• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

I cannot pair with a Bluetooth enabled device

Try performing the following actions:

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the

Bluetooth enabled device for more information.

• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device

options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Encryption field to Disabled. Press

the Menu key. Click Save.

I cannot share contacts with a paired Bluetooth enabled device

Try performing the following actions:

• Verify that Bluetooth® technology is turned on.

• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

• Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled.

• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object

Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.

178

Date and time

Set the date and time

1. In the device options, click Date/Time.

2. Set the date and time.

3. Press the Menu key.

4. Click Save.

Get the date and time from the wireless network automatically

1. In the device options, click Date/Time.

2. Set the Time Zone field.

3. In the Date/Time Source field, perform one of the following actions:

• To use the wireless network as the date and time source, select Network.

• To use the BlackBerry® network as the date and time source, select BlackBerry.

• To set the time yourself, select Off.

4. Press the Menu key.

5. Click Update Time.

6. Press the Menu key.

7. Click Save.

Date and time troubleshooting

The time on my device is incorrect

Try performing the following actions:

• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.

• If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.

179

180

Notification profiles

Notification basics

About notification profiles

Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and

browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.

You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options

for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume

gradually increases.

Switch notification profiles

In the profile list, click a notification profile.

Create a notification profile

1. In the profile list, click Advanced.

2. Press the Menu key.

3. Click New Profile.

4. Type a name for the profile.

5. Highlight an item.

6. Press the Menu key.

7. Click Edit.

8. Set notification options.

9. Press the Menu key.

10. Click Save.

11. To set notification options for another item, repeat steps 5 through 10.

12. Press the Menu key.

13. Click Save.

Change a notification profile

1. In the profile list, click Advanced.

2. Highlight a notification profile.

3. Press the Menu key.

4. Click Edit.

5. Change the notification profile.

6. Press the Menu key.

181

7. Click Save.

Delete a notification profile

You can only delete notification profiles that you created.

1. In the profile list, click Advanced.

2. Highlight a notification profile.

3. Press the Menu key.

4. Click Delete.

Set the same ring tone for all notification profiles

1. In the profile list, click Advanced.

2. Highlight a notification profile.

3. Press the Menu key.

4. Click Show Tunes.

5. Click a media folder that contains ring tones.

6. Highlight a ring tone.

7. Press the Menu key.

8. Click Set As Phone Tune.

Prevent notification during calls

1. In the profile list, click Advanced.

2. Highlight a notification profile.

3. Press the Menu key.

4. Click Edit.

5. Highlight an item.

6. Press the Menu key.

7. Click Edit.

8. Set the Notify Me During Calls field to No.

9. Press the Menu key.

10. Click Save.

11. To set the Notify Me During Calls field for another item, repeat steps 5 through 10.

12. Press the Menu key.

13. Click Save.

Silence your device

In the profile list, perform one of the following actions:

• To receive LED notification only, click Quiet.

• To receive vibrate notification only, click Vibrate.

• To turn off all notification, including notification profile exceptions and LED notification, click Off.

View a list of saved ring tones

1. In the profile list, click Advanced.

2. Highlight a notification profile.

182

3. Press the Menu key.

4. Click Show Tunes.

5. Click a media folder that contains ring tones.

To play a ring tone, highlight a ring tone. Press the Menu key. Click Play.

Download a ring tone

Verify that your wireless service provider supports this feature.

1. In the media application, click a media type.

2. Click a media folder that contains ring tones.

3. Press the Menu key.

4. Click Download Tunes.

Turn on trackball lights

1. In the device options, click Screen/Keyboard.

2. Set the Trackball Lights field to On.

3. Press the Menu key.

4. Click Save.

If your active notification profile uses a ring tone, the trackball lights flash when you receive a call.

LED notification

The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.

Green:

You are in a wireless coverage area.

Blue:

Your BlackBerry device is connected to a Bluetooth® enabled device.

Red:

A new message has arrived and your selected notification profile is set to notify you using the LED.

Amber:

The battery power level for your device is low.

Turn off Bluetooth connection notification

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Set the LED Connection Indicator field to Off.

5. Press the Menu key.

6. Click Save.

183

To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes.

Turn on wireless coverage notification

1. In the device options, click Screen/Keyboard.

2. Set the LED Coverage Indicator field to On.

3. Press the Menu key.

4. Click Save.

When your BlackBerry® device is connected to the wireless network, the LED light flashes green.

To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Custom notification

About custom notification

You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For

example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact,

regardless of your active notification profile.

Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list.

If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want

your device to apply first in the list.

Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception,

or you can delete it.

Set custom notification for calls or messages from a specific contact

1. In the profile list, click Advanced.

2. Press the Menu key.

3. Click New Exception.

4. In the Exception field, type a name for the profile exception.

5. In the From field, press the Menu key.

6. Click Add Name.

7. Click a contact.

8. To add another contact, repeat steps 5 through 7.

9. Set the Use Profile field to the notification profile on which the exception should be based.

10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone.

11. Press the Menu key.

12. Click Save.

Change the order of notification profile exceptions

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

184

4. Click Move.

5. Roll the trackball to the new location.

6. Click the trackball.

Change a notification profile exception

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Edit.

5. Change the notification profile exception information.

6. Press the Menu key.

7. Click Save.

Change the list of contacts for a notification profile exception

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Edit.

5. In the From field, press the Menu key.

6. Click one of the following menu items:

• Add Name

• Change Name

• Delete Name

Delete a notification profile exception

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Delete.

About custom ring tones

You can assign a custom ring tone to a contact without changing other notifications.

Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a

new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between

your contacts and your notification profiles and changes that you make in one application are made in the other application.

Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

Assign a ring tone to a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Edit.

185

4. Click the trackball.

5. Click Add Custom Phone Tune.

6. Set a ring tone.

7. Press the Menu key.

8. Click Save.

Notification profile troubleshooting

My device is vibrating more times than expected

For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your

notification profile. The device vibrates until the caller or the wireless network ends the connection.

I am not receiving notification for incoming calls or messages

Try performing the following actions:

• In the profile list, verify that theOff profile is turned off.

• In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute.

I cannot set some fields when creating a Calls From notification profile exception

If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these

exceptions are for calls only, you can only set the Custom Phone Tune field.

186

BlackBerry Messenger

Contacts

Add a contact

You must invite contacts to use BlackBerry® Messenger before they are added to your contact list.

1. In BlackBerry Messenger, on the contact list screen, press the Menu key.

2. Click Add a Contact.

3. Perform one of the following actions:

• If the contact is not in your address book, highlight [Use Once]. Press the Menu key. Click Request by Email or Request

by PIN. Type an email address or PIN. Press the Enter key.

• If the contact is in your address book, highlight a contact. Press the Menu key. Click Request (Email) or Request (PIN).

4. Perform one of the following actions:

• To add a custom message to your invitation, type a message. Click OK. Click OK.

• To use the default invitation message, click OK. Click OK.

Note: If you invite a contact using a PIN and the contact is in your address book, the contact's display name appears instead of the PIN.

Turn on invitation passwords

If you turn on invitation passwords, a question and password screen appear each time you invite a contact.

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click Options.

3. Set the Ask Password Question When Adding Contacts field to Yes.

4. Press the Menu key.

5. Click Save.

To turn off invitation passwords again, set the Ask Password Question When Adding Contacts field to No.

Respond to an invitation

1. In BlackBerry® Messenger, in the Requests group, highlight an invitation.

2. Click the trackball.

3. Click one of the following menu items:

• Accept.

• Decline.

• Remove.

Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address.

Turn off invitation forwarding options

If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent

the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected.

187

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click Options.

3. Set the Allow Forwarding of Requests field to No.

4. Press the Menu key.

5. Click Save.

Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the

BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified.

Delete a contact

1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Delete Contact.

View a contact's information

1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Contact Info.

Rename a contact

1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Rename Contact.

4. Type a name.

5. Click OK.

Add a group

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click Add Group.

3. Type a name for the group.

4. Click OK.

Move a contact to a group

1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Move Contact.

4. Click a group.

188

Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in

originally.

Rename a group

1. In BlackBerry® Messenger, on the contact list screen, highlight a group.

2. Press the Menu key.

3. Click Rename Group.

4. Type a name for the group.

5. Click OK.

Delete a group

You must move your contacts out of a group before you can delete that group.

1. In BlackBerry® Messenger, highlight a group.

2. Press the Menu key.

3. Click Delete Group.

Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your

contact list.

Conversations

Start a conversation

1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.

2. Press the Menu key.

3. Click Start Conversation.

4. Type a message.

5. Press the Enter key.

Open a conversation

Conversations appear in the conversation list and the main message list.

1. In BlackBerry® Messenger, in the conversation list, highlight a contact.

2. Click the trackball.

Add an emoticon

1. When composing a message, press the Symbol key three times.

2. Click an emoticon.

Send a file to a contact

1. During a BlackBerry® Messenger conversation, click the trackball.

2. Click Send a File.

189

3. Perform one of the following actions:

• To send a picture to a contact, click Image.

• To send an audio file to a contact, click Audio.

4. Click a file.

Ping a contact

When you ping a contact, the contact's BlackBerry® device vibrates.

1. During a BlackBerry Messenger conversation, click the trackball.

2. Click Ping Contact.

Turn off ping vibration

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click Options.

3. Set the Vibrate When Receiving a Ping field to No.

4. Press the Menu key.

5. Click Save.

To turn on ping vibration again, set the Vibrate When Receiving a Ping field to Yes.

Prevent conversations from appearing in the main message list

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click Options.

3. Set the Show Conversations in Message List field to No.

4. Press the Menu key.

5. Click Save.

To view conversations in the main message list again, set the Show Conversations in Message List field to Yes.

Start a conference

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

2. Click Invite.

3. In the drop-down list, click a contact.

4. Click OK.

Copy a conversation history

When you copy a conversation history, you can paste it into other BlackBerry® device applications.

1. In BlackBerry Messenger, during a conversation, press the Menu key.

2. Click Copy History.

Clear a conversation history

1. In BlackBerry® Messenger, during a conversation, press the Menu key.

190

2. Click Clear History.

End a conversation

1. During a conversation, press the Menu key.

2. Click End Conversation.

Change your display name

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click Edit My Info.

3. Type a display name.

4. Click OK.

Availability

Set your availability status

1. In BlackBerry® Messenger, on the contact list screen, press the Menu key.

2. Click My Status.

3. Click one of the following menu items:

• Available.

• Unavailable.

4. Type a message that contacts can see when they view your contact information.

5. Click OK.

When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.

Receive notification when a contact becomes available

1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact.

2. Press the Menu key.

3. Click Set Alert.

191

192

Display and keyboard

Backlighting

About backlighting

The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting levels.

Your device is also designed to adjust the backlighting automatically as the lighting conditions in your environment change.

Turn off automatic backlighting

1. In the device options, click Screen/Keyboard.

2. Set the Automatic Backlight field to Off.

3. Press the Menu key.

4. Click Save.

Set the brightness of the backlighting

1. In the device options, click Screen/Keyboard.

2. Set the Backlight Brightness field.

3. Press the Menu key.

4. Click Save.

Set how long backlighting remains on

1. In the device options, click Screen/Keyboard.

2. Set the Backlight Timeout field.

3. Press the Menu key.

4. Click Save.

Display settings

Use a picture as the Home screen background

1. In the media application, click a media type.

2. Click a media folder that contains pictures.

3. Highlight a picture.

4. Press the

key.

5. Click Set As Home Screen Image.

193

To clear the picture from the Home screen, press the

key. Click Reset Home Screen Image.

Download a Home screen background

Verify that your wireless service provider supports this feature.

1. In the media application, click a media type.

2. Click a media folder that contains pictures.

3. Press the Menu key.

4. Click Download Images.

Set the display font

1. In the device options, click Screen/Keyboard.

2. Set the font fields.

3. Press the Menu key.

4. Click Save.

About organizing applications

Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application

list, the first few applications in the application list might also appear on the Home screen as favorites.

Organize applications

Depending on your theme, you might not be able to hide some applications on the Home screen or in the application list.

1. On the Home screen, press the Menu key.

2. Highlight an application.

3. Perform one of the following actions:

• To move the application, press the Menu key. Click Move Application. Roll the trackball to the new location. Click the

trackball.

• To hide the application, press the Menu key. Click Hide Application.

• To view a hidden application, press the Menu key. Click Show All. Highlight the application. Press the Menu key. Click

Hide Application.

Keyboard settings

Turn on trackball lights

1. In the device options, click Screen/Keyboard.

2. Set the Trackball Lights field to On.

3. Press the Menu key.

4. Click Save.

194

If your active notification profile uses a ring tone, the trackball lights flash when you receive a call.

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Press the Menu key.

4. Click Save.

Turn off trackball sounds

1. In the device options, click Screen/Keyboard.

2. Set the Audible Roll field to Mute.

3. Press the Menu key.

4. Click Save.

To turn on trackball sounds again, set the Audible Roll field to Click.

Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Press the Menu key.

4. Click Save.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you

might not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Set the Convenience Key Opens fields.

3. Press the Menu key.

4. Click Save.

Set the trackball sensitivity

You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

1. In the device options, click Screen/Keyboard.

2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.

3. Press the Menu key.

4. Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device.

Hold the Mute key.

195

To turn off standby mode, press the Mute key again.

Themes

About themes

Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such

as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes

that are in .cod file format.

Switch themes

1. In the device options, click Theme.

2. Click a theme.

Delete a theme

You can only delete themes that you have downloaded to your BlackBerry® device.

1. In the device options, click Theme.

2. Highlight a theme.

3. Press the Menu key.

4. Click Delete.

Download a theme

Verify that your wireless service provider supports this feature.

1. In the device options, click Theme.

2. Press the Menu key.

3. Click Download Themes.

Display troubleshooting

My device screen turns off

When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.

To turn on the screen, click the trackball or press a key.

My display settings changed

Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes.

196

Language

Set the display language

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

1. In the device options, click Language.

2. Set the Language field.

3. Press the Menu key.

4. Click Save.

Add or delete a display language

See the BlackBerry Desktop Software Online Help for more information about adding and deleting applications, including display

languages, using the application loader tool of the BlackBerry® Desktop Manager.

About typing input languages

You can set a typing input language to use when you type. The typing input language can be different from the display language. When

you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your

BlackBerry® device in French, but type messages in English.

When you set the typing input language, you also set whether your device uses the multi-tap or the SureType™ input method.

If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input

language appears in the list that appears when typing.

Set the typing input language

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

1. In the device options, click Language.

2. Set the Input Language field.

3. Press the Menu key.

4. Click Save.

Turn off the shortcut for switching typing input languages

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

By default, your device uses the Alt key and the Enter key to switch typing input languages quickly.

1. In the device options, click Language.

2. Set the Use Input Method Shortcut field to No.

197

3. Press the Menu key.

4. Click Save.

To turn on the shortcut for typing input languages again, set the Use Input Method Shortcut field to Yes. In the Notify me field, set

whether you want to be notified when you switch typing input languages.

Switch typing input methods

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

• To use the SureType™ input method, set the Input Language field to <Language>.

3. Press the Menu key.

4. Click Save.

Set the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider

for more information.

1. In the device options, click Language.

2. Set the Voice Activated Dialing Language field.

3. Press the Menu key.

4. Click Save.

Set display options for contacts

You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar.

1. In the device options, click Language.

2. Set the Name Display field to Last name, First name.

3. Press the Menu key.

4. Click Save.

To sort your contacts by first name, set the Name Display field to First name Last name.

Language troubleshooting

Some characters do not appear correctly on my device

• The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support

the characters. Contact your system administrator or your wireless service provider for more information.

198

Wireless network coverage

Find information about wireless coverage indicators

Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came

with your device for more information about wireless coverage indicators.

Turn off the connection to the wireless network

You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. See the BlackBerry

Safety and Product Information Booklet for more information.

On the Home screen or in the application list, click Turn Wireless Off.

To connect your BlackBerry® device to the wireless network again, click Turn Wireless On.

Turn on wireless coverage notification

1. In the device options, click Screen/Keyboard.

2. Set the LED Coverage Indicator field to On.

3. Press the Menu key.

4. Click Save.

When your BlackBerry® device is connected to the wireless network, the LED light flashes green.

To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Check the wireless coverage level using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check coverage."

About the preferred wireless network list

Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are

traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless

networks. When you travel, your device scans for the wireless networks on this list first.

Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless

network list. If no wireless network on the list is available, your device is designed to connect to another available wireless network

automatically.

Note: Extra fees usually apply when you roam. Contact your wireless service provider for more information about roaming fees.

Add a wireless network to the preferred wireless network list

Verify that your wireless service plan includes this service.

199

1. In the device options, click Network.

2. Press the Menu key.

3. Click My Preferred Network List.

4. Press the Menu key.

5. Click Add Network.

6. Perform one of the following actions:

• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select

Network.

• To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click

a wireless network. Click Select Network.

• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.

7. Press the Menu key.

8. Click Save.

Change the order of preferred wireless networks

Verify that your wireless service plan includes this service.

1. In the device options, click Network.

2. Press the Menu key.

3. Click My Preferred Network List.

4. Highlight a wireless network.

5. Press the Menu key.

6. Click Move.

7. Roll the trackball to the new location.

8. Click the trackball.

9. Press the Menu key.

10. Click Save.

Delete a wireless network from the preferred wireless network list

Verify that your wireless service plan includes this service.

1. In the device options, click Network.

2. Press the Menu key.

3. Click My Preferred Network List.

4. Highlight a wireless network.

5. Press the Menu key.

6. Click Delete.

7. Press the Menu key.

8. Click Save.

Turn off data service

Depending on your wireless service plan, you might be able to turn off data service (email, PIN, MMS, and browser service) on your

BlackBerry® device so that only phone and SMS text messaging services are available. Contact your wireless service provider for more

information.

200

1. In the device options, click Network.

2. Perform one of the following actions:

• To turn off data service, set the Data Services field to Off.

• To turn off data service when roaming, set the Data Services field to Off When Roaming.

3. Press the Menu key.

4. Click Save.

About roaming

In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless

service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before

you can use a different wireless network.

An indicator appears on your device to let you know that you are roaming outside of your normal network area. You might also have to

provide login information before you can access the wireless network. Contact your wireless service provider for more information about

roaming.

Switch wireless networks manually

Verify that your wireless service provider has set up your SIM card for this service.

By default, your BlackBerry® device switches to an appropriate wireless network automatically when you travel.

1. In the device options, click Network.

2. Set the Network Selection Mode field to Manual.

3. Click Scan for Available Networks.

4. Click a wireless network.

5. Click Select Network.

6. Press the Menu key.

7. Click Save.

To connect to your wireless service provider's network again, set the Network Selection Mode field to Automatic.

Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device

remains connected to that wireless network until you select your wireless service provider's network again.

201

202

Power and battery

Turn off your device

• If you have not set your BlackBerry® device to turn on and off automatically at specific times, press the Power key.

• If you have set your device to turn on and off automatically at specific times, press the Power key. If you want the device to stay

turned off until you press the Power key again, click Full Power Off. If you want the device to turn on again at the specified time

or for alarm or calendar reminders, click Turn Off.

Note: Depending on your theme, the location or name for Turn Power Off might be different. See the printed documentation that came

with your device for more information about application locations and names.

Set your device to turn on and turn off automatically

1. In the device options, click Auto On/Off.

2. Set the Weekday field to Enabled.

3. Specify the times when the BlackBerry® device should turn on and off on weekdays.

4. Set the Weekend field to Enabled.

5. Specify the times when the device should turn on and off on weekends.

6. Press the Menu key.

7. Click Save.

Check the battery power level

In the device options, click Status.

Check the battery power level using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check battery."

Reset the device

Remove and reinsert the battery.

Extend battery life

• Set the BlackBerry® device to turn on and turn off automatically.

• Turn off the connection to the wireless network when you are not in a wireless coverage area.

• Delete the original message when you send a reply.

• Lower the brightness of the backlighting.

• Turn off the flash on the camera.

• Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.

203

• Charge your device regularly.

204

SIM card

About the SIM card phone book

Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the

address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.

You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and

SDN entries appear in bold.

Load the SIM card phone book

1. In the address book, press the Menu key.

2. Click SIM Phone Book.

3. Wait for the SIM card phone book to load.

4. Press the Escape key.

Add a contact to your SIM card

Verify that your wireless service provider has set up your SIM card for a SIM card phone book.

1. In the address book, press the Menu key.

2. Click SIM Phone Book.

3. Click the trackball.

4. Click New.

5. Type the contact information.

6. Press the Menu key.

7. Click Save.

Copy contacts from your SIM card to your address book

Verify that your wireless service provider has set up your SIM card for a SIM card phone book.

1. In the address book, press the Menu key.

2. Click SIM Phone Book.

3. Press the Menu key.

4. Click Copy All To Address Book.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in

your address book, your BlackBerry® device does not copy the SIM card contact.

Change a SIM card contact

Verify that your wireless service provider has set up your SIM card for a SIM card phone book.

1. In the address book, press the Menu key.

205

2. Click SIM Phone Book.

3. Highlight a contact.

4. Press the Menu key.

5. Click Edit.

6. Change the contact information.

7. Press the Menu key.

8. Click Save.

Delete a SIM card contact

Verify that your wireless service provider has set up your SIM card for a SIM card phone book.

1. In the address book, press the Menu key.

2. Click SIM Phone Book.

3. Highlight a contact.

4. Press the Menu key.

5. Click Delete.

Store SMS text messages on your SIM card

If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports

them to a message list.

1. In the device options, click SMS.

2. Set the Leave Messages On SIM Card field to Yes.

3. Press the Menu key.

4. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS

text messages on your SIM card are deleted after the device imports them to a message list.

About SIM card security

Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your

BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM

card and insert their own and they cannot remove your SIM card and insert it into another device.

If you have protected your SIM card with a PIN code, you must type the PIN code before you can remove your SIM card and insert it into

another device.

Protect your SIM card with a PIN code

Verify that your wireless service provider has provided you with a SIM card PIN code.

1. In the device options, click Advanced Options.

2. Click SIM Card.

3. Press the Menu key.

4. Click Enable Security.

5. Type your SIM card PIN code.

206

6. Click the trackball.

Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. Contact your wireless service provider

for more information.

Change the SIM card PIN code

Verify that you have turned on SIM card PIN code security.

1. In the device options, click Advanced Options.

2. Click SIM Card.

3. Press the Menu key.

4. Click Change PIN2 Code.

207

208

Security

Security basics

About the device password

If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you

try to type your password again, the characters that you type appear on the screen.

If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.

Set a device password

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Password field to Enabled.

4. Press the Menu key.

5. Click Save.

To turn off the BlackBerry® device password, set the Password field to Disabled.

Change the device password

1. In the device options, click Security Options.

2. Click General Settings.

3. Press the Menu key.

4. Click Change Password.

Lock the device

Verify that you have set a BlackBerry® device password.

On the Home screen or in the application list, click Lock.

To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key.

Lock the keyboard

If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally.

On the Home screen or in the application list, click Keyboard Lock.

To unlock the keyboard, press the Send key and the asterisk (*) key.

Set a limit for device password attempts

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Number of Password Attempts field.

209

4. Press the Menu key.

5. Click Save.

Encryption

About content protection

Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private

key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as

you access it.

You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call

when the device is locked, the caller name does not appear on the screen.

When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting

a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.

Protect your device data

Verify that you have set a BlackBerry® device password.

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Content Protection field to Enabled.

4. To set content protection to exclude your contacts, set the Include Address Book field to No.

5. Press the Menu key.

6. Click Save.

Set content protection strength

Verify that content protection is turned on.

You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked.

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Strength field.

4. Press the Menu key.

5. Click Save.

About encryption keys

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop

Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or

BlackBerry Desktop Redirector and your device.

210

You should generate a new encryption key every 2 weeks.

Generate an encryption key

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If your

device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop

Software Online Help for more information.

1. In the device options, click Security Options.

2. Click General Settings.

3. Click a service.

4. Click Regenerate Encryption Key.

About content compression

Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When

content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and

memos. You should keep content compression turned on.

If content compression and content protection are turned on, your device compresses device data before encrypting it.

Password keeper

About the password keeper

Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a

password keeper password. When you type this password, the password keeper decrypts your passwords.

You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.

Add a password to the password keeper

1. In the password keeper, press the Menu key.

2. Click New.

3. Type the password information.

4. Click the trackball.

5. Click Save.

Generate a random password

1. In the password keeper, press the Menu key.

2. Click New.

3. Click the trackball.

4. Click Random Password.

5. Type the password information.

6. Click the trackball.

211

7. Click Save.

Set criteria for randomly generated passwords

1. In the password keeper, press the Menu key.

2. Click Options.

3. Set the random password fields.

4. Press the Menu key.

5. Click Save Options.

View a password in the password keeper

In the password keeper, click a password.

Change a password in the password keeper

1. In the password keeper, highlight a password.

2. Press the Menu key.

3. Click Edit.

4. Change the password information.

5. Click the trackball.

6. Click Save.

Hide passwords in the password keeper

1. In the password keeper, press the Menu key.

2. Click Options.

3. Set the Show Password field to No.

4. Press the Menu key.

5. Click Save Options.

To show passwords in the password keeper again, set the Show Password field to Yes.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, press the Menu key.

2. Click Options.

3. Set the Confirm Delete field to No.

4. Press the Menu key.

5. Click Save.

Delete a password from the password keeper

1. In the password keeper, highlight a password.

2. Press the Menu key.

212

3. Click Delete.

Change the password keeper password

1. In the password keeper, press the Menu key.

2. Click Change password.

Copy a password

1. In the password keeper, highlight a password.

2. Press the Menu key.

3. Click Copy Username or Copy Password.

To clear the clipboard, press the Menu key. Click Clear Clipboard.

Note: Passwords are not encrypted when they are on the clipboard.

Prevent password copying

1. In the password keeper, press the Menu key.

2. Click Options.

3. Set the Allow Clipboard Copy field to No.

4. Press the Menu key.

5. Click Save Options.

Set a limit for password attempts in the password keeper

1. In the password keeper, press the Menu key.

2. Click Options.

3. Set the Password Attempts field.

4. Press the Menu key.

5. Click Save Options.

Advanced security

About security self-tests

Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run

automatically when your device restarts.

Verify security software

1. In the device options, click Security Options.

2. Click General Settings.

3. Press the Menu key.

213

4. Click Verify Security Software.

About certificates

You can use certificates if you install the S/MIME Support Package on your BlackBerry® device. See the S/MIME Support Package User

Guide Supplement for more information.

About the key store

You can use the key store if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/

MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.

About PGP keys

You can use PGP® keys if you install the PGP Support Package on your BlackBerry® device. See the PGP Support Package User Guide

Supplement for more information.

About memory cleaning

You can use this feature if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/

MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.

Smart cards

About smart password entry

If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use

smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format

of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the

password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to

type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field.

Smart password entry prerequisites

• Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device.

• Verify that two-factor authentication is turned on.

Turn off smart password entry

You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card

password based on the smart password filter that your device applies to password fields.

1. In the device options, click Security Options.

214

2. Click General Settings.

3. Set the Smart Password Entry field to Disabled.

4. Press the Menu key.

5. Click Save.

To turn on smart password entry again, set the Smart Password Entry field to Enabled.

Switch smart password filters

In an blank password field, press the Enter key.

The indicator for the new smart password filter appears beside the password field.

Authentication certificate prerequisites

• Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device.

• Verify that you have imported a certificate from your smart card that you can use for signing and verification. See the S/MIME

Support Package User Guide Supplement for more information.

• Verify that you have set a device password.

• Verify that two-factor authentication is turned on.

• Verify that you have the smart card password. You should have received this password when you received your smart card.

Use a certificate to authenticate your smart card

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card

to unlock your BlackBerry® device.

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Authentication Certificate field.

4. Press the Menu key.

5. Click Save.

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Security troubleshooting

I cannot type a password

Verify that you are using the multi-tap input method.

I cannot unlock my device using my smart card

Try performing the following actions:

• Verify that the correct smart card is inserted in the smart card reader.

• Verify that the smart card is inserted in the smart card reader correctly.

215

216

Third-party application control

About permissions for third-party applications

You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your

device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth®

connections.

If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or

receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or

deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again.

Reset connection permissions for third-party applications

1. In the device options, click Security Options.

2. Click Firewall.

3. Press the Menu key.

4. Click Reset Settings.

About direct Internet connections for third-party applications

Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For

example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN

that the third-party application uses for this connection.

Set up a direct Internet connection for a third-party application

Verify that you have an APN and that you have the user name and password for the APN. Contact your wireless service provider for more

information.

1. In the device options, click Advanced Options.

2. Click TCP.

3. Type the APN information.

4. Press the Menu key.

5. Click Save.

Set permissions for a third-party application

Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device.

If you are unsure about how changing these permissions might affect the operation of the applications on your device, contact your system

administrator or wireless service provider for more information.

1. In the device options, click Advanced Options.

217

2. Click Applications.

3. Highlight a third-party application.

4. Press the Menu key.

5. Perform one of the following actions:

• To set permissions for the highlighted third-party application, click Edit Permissions.

• To set permissions for all third-party applications, click Edit Default Permissions.

6. Expand Connections, Interactions, or User Data.

7. Set the permission fields.

8. Press the Menu key.

9. Click Save.

Third-party application connection permissions

USB:

Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for

your BlackBerry® device.

Bluetooth:

Set whether third-party applications can use wireless connections that your BlackBerry device has established with other

Bluetooth® enabled devices.

Phone:

Set whether third-party applications can make calls or access call logs.

Company Network:

Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.

Carrier Internet:

Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct

Internet connection or a WAP gateway).

Third-party application interaction permissions

Interprocess Communication:

Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime

store, the persistent store, or global events.

Module Management:

Set whether third-party applications can add or delete application modules or access module information such as an application

name or version.

Keystroke Injection:

Set whether third-party applications can simulate actions, such as pressing a key on your device.

Browser Filters:

Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site

content before it appears in your browser.

Theme Data:

218

Set whether your device can use third-party applications as a source for customized themes.

Third-party application data permissions

Email:

Set whether third-party applications can access email, SMS text, or PIN messages on your BlackBerry® device.

PIM:

Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.

Files:

Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party

applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or

Bluetooth® technology.

Key Store:

Set whether third-party applications can access certificates or keys in the key store on your device.

Key Store Medium Security:

Set whether third-party applications can access certificates or keys in the key store if your device caches the key store password.

219

220

BrickBreaker

About BrickBreaker

The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy.

The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.

When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

BrickBreaker capsules

Long:

This capsule makes the paddle longer.

Slow:

This capsule slows down the paddle.

Gun:

This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.

Laser:

This capsule enables you to shoot unlimited laser beams at the bricks.

Multi:

This capsule puts four balls in play.

Catch:

This capsule enables you to catch and hold the ball.

Flip:

This capsule changes the direction of the paddle.

Wrap:

This capsule enables you to move the paddle beyond the edge of the screen.

Bomb:

This capsule destroys the next brick that you hit and damages nearby bricks.

Life:

This capsule gives you an additional life.

BrickBreaker scoring

Catching a capsule:

50 points

Shooting a brick with the gun:

50 points

Hitting a brick with the ball:

10 points

Shooting a brick with the laser:

221

5 points

Damaging a brick with a bomb:

5 points

Play BrickBreaker

• To move the paddle, roll the trackball.

• To release the ball in catch mode, press the Space key.

• To shoot the laser or gun, press the Space key.

Adjust the volume for BrickBreaker

1. In BrickBreaker, press the Menu key.

2. Click Options.

3. Set the Volume field.

4. Press the Menu key.

5. Click Save.

Set the paddle speed

1. In BrickBreaker, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To set the paddle speed, set the Paddle movement speed field.

• To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box.

4. Press the Menu key.

5. Click Save.

Submit a score to the BrickBreaker high score web site

1. In BrickBreaker, press the Menu key.

2. Click Send High Score.

Check the high scores on the BrickBreaker web site

1. In BrickBreaker, press the Menu key.

2. Click High Scores.

222

Service books

About service books

Service books determine which services are available on your BlackBerry® device. If your device is integrated with an account that uses

the BlackBerry Enterprise Server, your system administrator can send service books to your device that determine whether features such

as remote address lookup and wireless calendar synchronization are available.

Service books arrive on your device either over the wireless network from your wireless service provider or system administrator or through

the BlackBerry Desktop Software when you connect your device to your computer.

Accept a service book

1. In the device options, click Advanced Options.

2. Click Service Book.

3. Highlight the new service book.

4. Press the Menu key.

5. Click Accept.

Delete a service book

1. In the device options, click Advanced Options.

2. Click Service Book.

3. Highlight a service book.

4. Press the Menu key.

5. Click Delete.

To restore a service book, press the Menu key. Click Undelete.

223

224

Troubleshooting

BlackBerry Basics troubleshooting

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator

appears beside the option field. Contact your system administrator or wireless service provider for more information about the features

that are available for your device.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing

list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click

Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

225

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to

make and receive calls.

Voice dialing troubleshooting

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• If your keyboard is locked, unlock your keyboard.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Use standard pronunciation rules when you say a voice command.

• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

• Adapt digit dialing to improve voice recognition of numbers.

Camera troubleshooting

I cannot save pictures

Your BlackBerry® device memory or media card might not have enough available memory to save pictures.

Try performing the following actions:

• If you are trying to save a picture to your device memory, delete old data or messages from your device.

• If you are trying to save a picture on your media card, delete old media files.

• In the camera options, verify that the Quality field is not set to High. High-quality pictures use more memory than lower-quality

pictures.

226

• Increase the maximum amount of memory available for pictures.

The flash dims or turns off

If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power

level drops below 20 percent, the flash might turn off.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the email message filter options are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

227

• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.

I received notification of a new message, but no new messages appear in my message list

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

I cannot send SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

228

• Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes this service.

• Verify that your SIM card has enough available memory to store received SMS text messages.

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, a .vcs (vCalendar®) file, or a media file (for example, a .jpg, .gif, or .midi file).

• Verify that the file size does not exceed 300 KB.

• Verify that the file is not copyright protected.

• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

Typing troubleshooting

SureType technology does not recognize a word

Use the list that appears when you type to help you build words that SureType™ technology does not recognize. Press the letter key for

the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter

combination. Click the trackball. Continue typing the word.

I cannot type a password

Verify that you are using the multi-tap input method.

Attachment troubleshooting

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device.

229

To download the content, click the skipped content bar. Click More.

Synchronization troubleshooting

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might

not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

See the documentation for the operating system on your computer for more information.

Email messages are not reconciling over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry

Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/

Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during

wireless email reconciliation.

• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Organizer data is not synchronizing over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.

Browser troubleshooting

No browser is available on my device

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

230

• Verify that your wireless service plan includes this service.

Media troubleshooting

I cannot fast-forward or rewind songs

Fast-forward and rewind are not supported.

I cannot play videos

You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263.

I cannot open media files on my media card

Try performing the following actions:

• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your

device from the computer or turn off mass storage mode.

• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager

tool of the BlackBerry Desktop Manager.

• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode is turned off on your device.

• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted

media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card

231

into the BlackBerry device that you used to encrypt the file. In the media card options, set the Encryption Mode field to None or

Security Password.

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device

password and you reset your device, unlock your device.

Map troubleshooting

I cannot view a location

Verify that no punctuation marks appear in the location information.

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads new location information.

Contact troubleshooting

I cannot find the Add Custom Phone Tune menu item

If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.

Custom address book field data is not appearing on my computer

You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,

you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application

on your computer, because the birthday field is a date field in the email application on your computer.

Calendar troubleshooting

I cannot schedule appointments that span multiple days

If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.

I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box

when you change a recurring appointment or meeting.

Alarm troubleshooting

My alarm does not notify me on the weekend

In the alarm, verify that the Active on Weekends field is set to Yes.

Bluetooth technology troubleshooting

232

I cannot type a passkey on a Bluetooth enabled device

defined.

On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

• Verify that Bluetooth® technology is turned on.

• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

I cannot pair with a Bluetooth enabled device

Try performing the following actions:

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the

Bluetooth enabled device for more information.

• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device

options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Encryption field to Disabled. Press

the Menu key. Click Save.

I cannot share contacts with a paired Bluetooth enabled device

Try performing the following actions:

• Verify that Bluetooth® technology is turned on.

• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

• Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled.

• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object

Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.

Notification profile troubleshooting

My device is vibrating more times than expected

For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your

notification profile. The device vibrates until the caller or the wireless network ends the connection.

I am not receiving notification for incoming calls or messages

Try performing the following actions:

• In the profile list, verify that theOff profile is turned off.

233

• In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute.

I cannot set some fields when creating a Calls From notification profile exception

If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these

exceptions are for calls only, you can only set the Custom Phone Tune field.

Display troubleshooting

My device screen turns off

When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.

To turn on the screen, click the trackball or press a key.

My display settings changed

Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes.

Language troubleshooting

Some characters do not appear correctly on my device

• The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support

the characters. Contact your system administrator or your wireless service provider for more information.

Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device

remains connected to that wireless network until you select your wireless service provider's network again.

Security troubleshooting

I cannot unlock my device using my smart card

Try performing the following actions:

• Verify that the correct smart card is inserted in the smart card reader.

234

• Verify that the smart card is inserted in the smart card reader correctly.

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the

wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run

and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the

problem.

Run a diagnostic report

1. In the device options, click Status.

2. Press the Menu key.

3. Click Diagnostic.

4. Press the Menu key.

5. Click Run.

View a diagnostic report

1. In the device options, click Status.

2. Press the Menu key.

3. Click Diagnostic.

4. Highlight a report.

5. Press the Menu key.

6. Click View Report.

Submit a diagnostic report

1. In the device options, click Status.

2. Press the Menu key.

3. Click Diagnostic.

4. Highlight a report.

5. Press the Menu key.

6. Click Email Report or PIN Report.

Delete a diagnostic report

1. In the device options, click Status.

2. Press the Menu key.

3. Click Diagnostic.

4. Highlight a report.

5. Press the Menu key.

235

6. Click Delete or Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.

If you want to specify a recipient each time that you submit a report, do not set the default recipient.

1. In the device options, click Status.

2. Press the Menu key.

3. Click Diagnostic.

4. Press the Menu key.

5. Click Options.

6. Type the contact information.

7. Press the Menu key.

8. Click Save.

View the version number of the BlackBerry Device Software on your device

In the device options, click About.

To return to the device options, press the Escape key twice.

I cannot run or submit a diagnostic report

Try performing the following actions:

• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.

• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a

diagnostic report to a PIN, try submitting the report to an email address.

236

Abbreviation list

ADN:

Abbreviated dialing number

APN:

Access Point Name

BCC:

Blind carbon copy

CAP lock:

Capital letter lock

CC:

Carbon copy

FDN:

Fixed-dialing number

FIPS:

Federal Information Processing Standard

GPS:

Global Positioning System

HTML:

Hypertext Markup Language

HTTP:

Hypertext Transfer Protocol

LED:

Light-emitting diode

MCC:

Mobile Country Code

MDS:

Mobile Data Service

MicroSD card:

Micro Secure Digital card

MMS:

Multimedia Messaging Service

MNC:

Mobile Network Code

MPEG:

Moving Picture Exports Group

NUM lock:

Number lock

PGP:

Pretty Good Privacy

PIM:

Personal information management

PIN:

237

Personal identification number

SDN:

Service dialing number

SIM:

Subscriber Identity Module

S/MIME:

Secure Multipurpose Internet Mail Extensions

SMS:

Short Message Service

SMSC:

Short Message Service Center

SSL:

TCP:

TLS:

Secure Sockets Layer

Transmission Control Protocol

Transport Layer Security

Triple DES:

Triple Data Encryption Standard

TTY:

Teletype

USB:

Universal Serial Bus

WAP:

Wireless Application Protocol

WML:

Wireless Markup Language

WTLS:

Wireless Transport Layer Security

238

Legal notice

exclusivepropertiesofResearchInMotionLimited. RIM, ResearchInMotion, BlackBerry, "AlwaysOn, AlwaysConnected"andthe"envelope

in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other

countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion is

under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines

Corporation in the United States, other countries, or both. JavaScript is either a registered trademark or trademark of Sun Microsystems,

Inc. in the United States or other countries. Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks

of Microsoft Corporation in the United States and/or other countries. Novell and GroupWise are either registered trademarks or trademarks

of Novell, Inc., in the United States and other countries. PGP is either a registered trademark or trademark of PGP Corporation in the

United States and other countries. vCard and vCalendar are either registered trademarks or trademarks of the Internet Mail

Consortium. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.

The BlackBerry device and/or associated software are protected by copyright, international treaties, and various patents, including one

or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other

patents are registered or pending in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined)

patents.

This document is provided "as is" and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for any

typographical, technical, or other inaccuracies in this document. In order to protect RIM proprietary and confidential information and/or

trade secrets, this document may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically

change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates,

enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES,

CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED

WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY,

TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE

OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS

RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER

BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN

IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS

REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.

This document might contain references to third-party sources of information, hardware or software, products or services and/or third-

party web sites (collectively the "Third-Party Information"). RIM does not control, and is not responsible for, any Third-Party Information,

including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,

links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement

by RIM of the Third-Party Information or the third party in any way. Installation and use of Third-Party Information with RIM's products

and services may require one or more patent, trademark, or copyright licenses in order to avoid infringement of the intellectual property

rights of others. Any dealings with Third-Party Information, including, without limitation, compliance with applicable licenses and terms

and conditions, are solely between you and the third party. You are solely responsible for determining whether such third-party licenses

are required and are responsible for acquiring any such licenses relating to Third-Party Information. To the extent that such intellectual

propertylicensesmayberequired, RIMexpresslyrecommendsthatyoudonotinstalloruseThird-PartyInformationuntilallsuchapplicable

licenses have been acquired by you or on your behalf. Your use of Third-Party Information shall be governed by and subject to you agreeing

to the terms of the Third-Party Information licenses. Any Third-Party Information that is provided with RIM's products and services is

239

provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM

assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages

or can anticipate such damages.

BlackBerry 8100™ Model Number: RBE4xGW

Research In Motion Limited

295 Phillip Street

Waterloo, ON N2L 3W8

Canada

Research In Motion UK Limited

Centrum House, 36 Station Road

Egham, Surrey TW20 9Lf

United Kingdom

Published in Canada

240

Motorola V555 User Manual
LG Electronics Incite User Manual
Insignia NS PRCL01 User Manual
GE JGBP88CEK User Manual
Dynex DX KEYPAD User Manual
DeLonghi Coffeemaker EC250 User Manual
DeLonghi Coffeemaker ec5 User Manual
Bloomfield 9600 Single Cup User Manual
Asus V75 User Manual
A&D Computer Drive XL 10 User Manual