LONGVIEW® IP KVM EXTENDERS
Installer/User Guide
LongView® IP KVM
Extenders
Installer/User Guide
Avocent, the Avocent logo and LongView are registered trademarks of
Avocent Corporation or its affiliates in the U.S. and other countries. All
other marks are the property of their respective owners.
© 2010 Avocent Corporation. 590-836-501E
Instructions
This symbol is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
Dangerous Voltage
This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the
product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Power On
This symbol indicates the principal on/off switch is in the on position.
Power Off
This symbol indicates the principal on/off switch is in the off position.
Protective Grounding Terminal
This symbol indicates a terminal which must be connected to earth ground prior to making any other
connections to the equipment.
iii
TABLE OF CONTENTS
Introduction .......................................................................................................................................1
LongView IP KVM extender system features..............................................................................1
Transmitter features ...................................................................................................................3
User station features...................................................................................................................4
User station modes .....................................................................................................................5
Safety Precautions .............................................................................................................................6
Getting Started...................................................................................................................................9
Items needed to install your LongView IP KVM extender system..............................................9
Optional items.............................................................................................................................9
Mounting Option..............................................................................................................................10
Installation Options .........................................................................................................................10
Point-to-point installation ........................................................................................................11
Connecting power.....................................................................................................................18
Networked installation..............................................................................................................18
Overview ..........................................................................................................................................21
LED identification ....................................................................................................................21
Accessing the System .......................................................................................................................22
OSD functions..................................................................................................................................22
Displaying system information using the OSD.........................................................................22
Configuring networking parameters using the OSD ................................................................23
Setting the OSD timeout............................................................................................................24
The Serial Menu...............................................................................................................................25
Accessing the serial menu.........................................................................................................25
Navigating the serial menu.......................................................................................................26
Configuring Network Settings..........................................................................................................26
Detecting a transmitter IP address...........................................................................................32
Authentication..................................................................................................................................33
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LongView® IP KVM Extenders Installer/User Guide
Resetting the LongView IP KVM Extender System..........................................................................39
Viewing System Information ............................................................................................................39
Configuring Video Input Settings ....................................................................................................41
Preferred monitor resolutions (EDID preferred timing)..........................................................42
Session retry settings ................................................................................................................43
Configuring the OSD Hotkey Sequence...........................................................................................44
OSD Inactivity Time-out ..................................................................................................................45
Audio Performance Settings ............................................................................................................46
Display power saving mode......................................................................................................48
Chapter 4: Share Mode.................................................................................................. 51
Using Share Mode ...........................................................................................................................51
Using a USB device with Share Mode......................................................................................51
Using Share Mode ....................................................................................................................52
Appendix A: Technical Specifications .............................................................................................59
Appendix B: Factory Default Settings .............................................................................................69
Appendix C: Technical Support.......................................................................................................71
1
CHAPTER
Product Overview
1
Introduction
The Avocent LongView® IP KVM extender system, which includes a transmitter and a user
station, provides users with a full workstation desktop experience from anywhere on the corporate
TCP/IP network, while maintaining the target computers securely housed in a corporate data
center. Desktop users can access keyboard, mouse, video, audio, USB mass storage devices and
other USB devices from target computers via the LongView IP KVM extender system.Virtual USB
support is also featured in the LongView IP KVM extender system.
NOTE: References to the LongView IP KVM extender system in this document refer to both the LongView IP
KVM user station (LongView IP, LongView IP DH [Dual-Head], LongView IP HR and LongView IP VG user
stations) and the LongView IP KVM transmitter. The LVIP-T transmitter accompanies the LVIP-R user station, the
LVIPVG-T transmitter accompanies the LVIPVG-R user station, the LVIPHR-T transmitter accompanies the
LVIPHR-R user station and the LVIPDH-T transmitter accompanies the LVIPDH-R user station. See Transmitter
LongView IP KVM extender system features
The LongView IP KVM extender system contains the following features.
NOTE: This product contains certain free and/or open source components. To request an open source software
kit for the open source components used in this product, please complete a FOSS Request Form at
Security
The LongView IP KVM extender system supports Secure Sockets Layer (SSL) over a TCP/IP
connection. All media streams transmitted between the user station and the transmitter are
encrypted. Password protection is also provided to control access to all administration functions.
Flash upgradable
Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that your
LongView IP KVM extender system is always running the most current version available. Both the
transmitter and the user station are Flash upgradable.
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LongView® IP KVM Extenders Installer/User Guide
Ethernet addressing
The user station and the transmitter are IP-addressable devices, giving you the flexibility to locate
them anywhere within your enterprise and at any distance from your desktop users. The user station
and transmitter use standard network protocols to transfer data between the target computer and the
peripheral devices located at the user’s desk. The user station can operate on a network connection
of 100 Mbps or 1 Gbps. For optimum performance, a 1 Gbps connection is recommended.
Support for keyboards, mice and mass storage devices
USB and PS/2 keyboards (up to 109 keys) and mice are fully supported by the LongView IP KVM
extender system. The target computer default keyboard and mouse drivers are fully supported,
enabling the LongView IP KVM extender system to support two, three and five-button mice with
scroll and tilt-wheel capability. Composite mouse and keyboard devices are also supported, along
with mass storage devices and other types of USB devices. CD and DVD/ROM drives, thumb
drives and other non-isochronous USB devices such as printers, touch screens, smart card readers,
and pen tablets are supported as well.
NOTE: The LongView IP KVM extender system does not support isochronous USB devices such as speakers or
web cams.
Support for mass storage devices is also provided on the user stations automatically. Support for
other USB devices is provided on the LVIPHR-R and LVIPDH-R user stations automatically, but
can be overridden by the user. In a LongView IP KVM user station, the first device that is not
keyboard, mouse or mass storage is assigned to the virtual USB channel (vUSB channel) and
passed to the target computer. In the event you want to use the vUSB channel for a keyboard or
mouse, the on-screen display (OSD) allows the default vUSB device to be disabled and a keyboard
or mouse to be assigned to that vUSB channel.
NOTE: The vUSB channel will only be used for devices other than the standard keyboard, mouse and mass
storage devices.
A firmware upgrade is required to utilize mass storage instead of another vUSB device on the
LVIP-R user station. Default support for other USB devices in the LVIP-R user stations is provided
in place of support for a mass storage device. If you need to use mass storage in place of another
NOTE: A hub cannot be used to expand the number of USB ports available.
The LVIP-T transmitter provides two USB interfaces:
•
One port is low speed while the second video port is set to full speed. These ports are used for
all keyboard and mouse peripheral devices interfacing with the target computer, along with
providing power for the LVIP-T transmitter.
Chapter 1: Product Overview
3
•
The other is a high-speed port that is used for virtual media (mass storage devices) peripheral
devices or other USB devices interfacing with the target computer, along with providing power
for the LVIP-T transmitter.
NOTE: The LVIPDH-T and LVIPHR-T transmitters provide a single USB interface, and use an integrated hub
within the transmitter.
Video
Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the LVIP-R
user station and LVIP-T transmitter. Both CRT and flat-panel LCD monitors are supported, and
can be connected to the LongView IP KVM extender system via a DVI-I video connector. VGA
monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC
version 2B.
The LVIPHR-R user station and LVIPHR-T transmitter support 24-bit color depth up to a
resolution of 1920 x 1200 at 60 Hz. Both DVI-D and VGA video sources are supported at the
transmitter via a dual connector, allowing the user to choose the appropriate video source.
The LVIPDH-R user station and LVIPDH-T transmitter also support 24-bit color depth up to a
resolution of 1920 x 1200 at 60 Hz. DVI-D computer video sources are supported at the transmitter.
Since DVI-I is supported at the user station, a VGA adaptor can be used to connect to a VGA
monitor.
Both the LVIPHR-R and LVIPDH-R user stations feature support for 1680 x 1050 at 60 Hz.
Transmitter features
The LongView IP KVM transmitter connects externally to the video, audio and USB ports of the
target computer.
The LVIP-T transmitter is attached directly to the target computer and draws its power directly
from two USB ports on the target computer. The LVIPDH-T and LVIPHR-T transmitters are
powered by an external power supply.
The transmitter captures, compresses and encrypts the target computer’s media streams and
transmits them to the user station over a standard TCP/IP network.
Interoperability
The LVIPHR-T and LVIPDH-T transmitters are compatible with each other, enabling users with
combined single and dual video computers to gain access from either a single or dual display desks.
NOTE: The LVIPHR-R and LVIPDH-R user stations will only show a single A channel video of the LVIPHR-T and
LVIPDH-T transmitters, respectively.
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LongView® IP KVM Extenders Installer/User Guide
Multiplatform support
The LongView IP KVM transmitter is connected to the target computer via USB connectors. This
®
®
enables the user station to interoperate seamlessly with PC, Sun and Macintosh workstations.
PS/2 keyboards and mice can also be used.
Screen aspect ratio
The LongView IP KVM transmitter can be configured through the serial console to allow either
normal aspect resolutions or wide screen resolutions as preferred settings.
User station features
The LongView IP KVM user station enables the desktop user’s peripherals to connect to the target
computer via a network connection to the transmitter directly connected to the target computer.
Multiplatform support
LongView IP KVM user stations are compatible with the following operating systems:
®
®
•
•
•
•
•
Microsoft Windows
®
Linux
TM
Solaris
®
Microsoft Windows Vista
®
Mac OS
The default keyboard drivers for these operating systems are supported by the user station.
Flexible installation
The LongView IP KVM user station provides you with the following flexible installation features:
•
•
•
The LongView IP KVM user station can be desk mounted or mounted on the back of a monitor
Installation requires no new drivers or software
Standard UTP cabling makes installation simple and keeps costs low
On-Screen Display (OSD)
The LongView IP KVM user station includes an OSD that allows you to view information about
the configuration of your system.
Operations administration and maintenance
The LongView IP KVM user station incorporates a serial menu that allows you to perform
administration and maintenance tasks for both the user station and the transmitter. Examples of
tasks you can perform include configuration of network settings and firmware Flash upgrades.
Chapter 1: Product Overview
5
Virtual media (not available with LVIPVG-R user station)
Mass storage devices, such as removable drives and external CD-ROM drives, can be attached to
the user station and will function as if they are directly connected to the target computer. You can
connect both a removable drive and an external drive to a LongView IP KVM user station.
The transfer speed between the mass storage device and the target computer is dependant on the
Ethernet network. The system can operate over a 100 Mbps Ethernet connection. A 1 Gbps
connection is required for high-performance virtual media transfer.
NOTE: Hot-plugging of USB mass storage devices is supported.
Audio
The LongView IP KVM extender system supports CD-quality stereo from the target computer to
peripheral speakers, while the LVIP-R user station also supports mono-quality audio from a
peripheral microphone to the target computer.
Bandwidth usage (LVIP-R user station only)
It is possible to restrict the aggregate bandwidth used on the Ethernet link from the serial console.
The bandwidth options are:
•
•
•
•
•
Unlimited
100 MBits/s
50 MBits/s
20 MBits/s
10 MBits/s
User station modes
The LongView IP KVM extender system can operate in Private Mode or Share Mode. The user
station and transmitter can obtain their IP address data from a DHCP server in either mode.
Private Mode
In Private Mode, only one user station can be connected to a transmitter.
Share Mode
In Share Mode, multiple users can connnect to the audio and video of a transmitter over the
network and arbitrate for control of the target computer that is connected to that transmitter.
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LongView® IP KVM Extenders Installer/User Guide
1
2
3
4
5
6
Figure 1.1: LongView IP KVM Extender System
Table 1.1: Figure 1.1 Descriptions
Number
Description
1
2
Target Computers
Transmitters (LVIP-T
and LVIPDH-T
transmitters shown)
3
4
Gigabit Ethernet
Switch
Ethernet LAN
5
6
User Station
Local Workstation
Safety Precautions
To avoid potential video and/or keyboard problems when using Avocent products:
Chapter 1: Product Overview
7
•
If the building has 3-phase AC power, ensure that the workstation and monitor are on the same
phase. For best results, they should be on the same circuit.
To avoid potentially fatal shock hazard and possible damage to equipment, please observe the
following precautions:
•
•
•
Do not use a 2-wire extension cord in any Avocent product configuration.
Test AC outlets at the workstation and monitor for proper polarity and grounding.
Use only with grounded outlets at both the workstation and monitor. When using a backup
Uninterruptible Power Supply (UPS), power the workstation and the transmitter off the same
supply.
NOTE: The AC inlet is the main disconnect.
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LongView® IP KVM Extenders Installer/User Guide
9
CHAPTER
Installation
2
Getting Started
Before installing your LongView IP KVM extender system, refer to the list below to ensure that
you have all the items necessary for installation.
Items needed to install your LongView IP KVM extender system
NOTE: The following information is relevant to the LongView IP, LongView IP DH, LongView IP HR and the
LongView IP VG extender systems, except where noted.
•
•
•
•
•
•
User station and transmitter
External power supply for the user station
External power supply if using LongView IP DH and LongView IP HR transmitters
IEC power cord
UTP cable (not supplied)
Three-wire serial cable or null modem cable (not supplied)
Optional items
•
•
•
•
To turn on the transmitter if a target computer does not have two available USB ports: a power
supply (contact Avocent for details)
To connect a VGA monitor to the user station: (not applicable with the LongView IP VG
extender system): a DVI to VGA adaptor (not supplied)
To connect the transmitter to a target computer that has VGA video output (not applicable with
the LongView IP VG extender system): a VGA to DVI-I adaptor (not supplied)
To connect the transmitter to a target computer that has DVI-D video output (not applicable
with the LongView IP VG, LongView IP DH or LongView IP HR extender system): a DVI-D
to DVI-I adaptor (not supplied)
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LongView IP KVM Extenders Installer/User Guide
Mounting Option
The user station for each LongView IP KVM extender system mounts to either the rear of a flat
panel monitor via a mounting plate accessory (ordered separately) or is desk-mountable via a
mounting kit, also available from Avocent.
Installation Options
Depending on your model, the transmitter and user station will look different. See the following
figure for an illustration of the individual models.
5
1
2
6
7
8
4
3
Figure 2.1: System Components
Table 2.1: Description of Figure 2.1
Number
Description
1
LVIPVHG-T
transmitter
Chapter 2: Installation
11
Number
Description
2
3
LVIP-T transmitter
LVIPDH-T
transmitter
4
5
6
7
8
LVIPHR-T
transmitter
LVIPDH-R user
station
LVIPHR-R user
station
LVIPVG-R user
station
LVIP-R user
station
CAUTION: To reduce the risk of electric shock or damage to your equipment, disconnect the power from the user
station by unplugging the power supply from the electrical outlet. Also, turn on the target computer and the user
station in the order described in the following procedures.
You can install the LongView IP KVM extender system via a point-to-point method or through a
network.
Point-to-point installation
The following instructions will enable you to install your LongView IP KVM extender system in a
point-to-point configuration. In this configuration, no administrator set up of the transmitter or the
user station is required. However, in a point-to-point configuration, you can install only one
transmitter and user station pair on a subnet.
To connect the transmitter:
Before connecting the transmitter to the target computer, ensure that the resolution and the refresh
rate of the target computer are supported by the LongView IP KVM extender system. Set the screen
resolution and refresh rate of the target computer according to the user station video resolutions
1. Turn off the target computer.
2. The transmitter has two USB connectors. Connect each of these connectors to a corresponding
USB port on the target computer.
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LongView IP KVM Extenders Installer/User Guide
3. Connect the video connector on the transmitter to the appropriately labeled port on the back of
the target computer.
NOTE: A VGA-only workstation can be connected to the transmitter using a VGA to DVI-I adaptor. You must
configure the transmitter video settings for VGA through the serial menu (not applicable to the LongView IP VG
4. Connect the transmitter’s audio and microphone (where applicable) connectors to the
appropriately labeled ports on the back of the target computer.
NOTE: For CD-quality audio, you must configure the transmitter and the user station using the serial menu.
5. Connect one end of the UTP cable to the transmitter’s RJ-45 connector and turn on the
workstation.
6. Route the other end of the UTP cable to the location you have chosen for the user station. If
necessary, you can extend the UTP cable via junctions or a hub (subject to normal Ethernet
cabling practices).
Chapter 2: Installation
13
1
3
5
9
10
2
8
7
6
4
Figure 2.2: User Station and Transmitter Installation (LongView IP Extender System Shown)
Table 2.2: Description of Figure 2.1
Number
Description
1
2
3
4
User Station
External Power Supply
Serial Port
Local Peripherals
(attached via PS/2 Ports)
5
6
7
VGA/DVI Port
Speakers
Microphone
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LongView IP KVM Extenders Installer/User Guide
Table 2.2: Description of Figure 2.1 (Continued)
Number
Description
USB Port
8
9
Transmitter
10
Target Computer
1
3
5
9
2
10
8
6
7
4
Figure 2.3: User Station and Transmitter Installation (LongView IP VG Extender System Shown)
Table 2.3: Description of Figure 2.2
Number
Description
1
User Station
Chapter 2: Installation
15
Table 2.3: Description of Figure 2.2 (Continued)
Number
Description
2
External Power
Supply
3
4
Serial Port
Local Peripherals
(attached via PS/2
ports)
5
VGA Port
6
Speakers
7
Microphone
USB Port
8
9
Transmitter
Target Computer
10
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LongView IP KVM Extenders Installer/User Guide
6
1
2
4
5
7
Figure 2.4: User Station and Transmitter Installation (LongView IP DH Extender System Shown)
Table 2.4: Description of Figure 2.3
Number
Description
Serial Port
1
2
3
4
5
DVI Ports
External Power Supply
Speakers
Local Peripherals
(attached via USB port)
6
7
Transmitter
Target Computer
Chapter 2: Installation
17
5
1
2
4
3
6
Figure 2.5: User Station and Transmitter Installation (LongView IP HR Extender System Shown)
Table 2.5: Description of Figure 2.4
Number
Description
Serial Port
DVI Ports
1
2
3
Local Peripherals
(attached via USB port)
4
5
Speakers
Transmitter
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LongView IP KVM Extenders Installer/User Guide
Number
Description
6
Target Computer
To connect the user station:
1. Connect your keyboard, monitor, mouse and other peripheral cables to the appropriately
labeled ports on the back of the user station.
2. Connect the UTP cable from the transmitter to the RJ-45 port on the back of the user station.
NOTE: Use only the power supply provided by Avocent.
3. Connect one end of the 2.5 mm connector on the user station’s power supply into the DC
power jack on the user station. Connect the other end to an appropriate power source.
4. Turn on the user station. A connection will be automatically established with the target
computer.
NOTE: VGA monitors can be connected to the user station by using a DVI-I to VGA adaptor (not applicable to
LongView IP VG extender system).
Connecting power
Both the user station and transmitter feature an external power supply. A DC power jack is located
on the rear of both.
NOTE: The LVIP-T and LVIPVG-T transmitters draw electrical power from two USB ports on the target computer.
One USB port is not sufficient to turn on these transmitters. If you have only one USB port on your target
computer, you will need to order an external power supply for these transmitters from Avocent.
NOTE: Use only the power supply provided by Avocent.
To connect power to the user station or transmitter:
1. Plug the external power supply’s 2.5 mm connector into the DC power jack.
2. Connect the detachable IEC power cord to the power supply.
3. Plug the IEC power cord into an appropriate wall outlet.
Networked installation
The following instructions will enable you to install your LongView IP KVM extender system in a
networked configuration. In this installation, multiple transmitters and user stations are attached via
the same Ethernet network. In this case, it is important for each unit to be configured with a unique
IP address.
NOTE: The user station and transmitter can obtain their IP address data from a DHCP server.
Chapter 2: Installation
19
Transmitters and user stations may be configured for use on a single subnet or for use across
routers. Use of routers, however, will cause a slight increase in end-to-end latencies, which may not
be acceptable for all applications.
The LongView IP KVM extender system has been preconfigured with factory-default network
settings. If you install only one LongView IP KVM extender system on a subnet, you do not need
to change these default network settings. If you install multiple extender systems on the same
subnet, you will need to assign a unique IP address to each extender system or configure them for
DHCP. This can be done via the serial port and the IP address must be assigned before displaying
information.
NOTE: The DHCP server must be configured to assign IP addresses to the unit that do not expire. Do not
change the mode to DHCP unless the equipment is connected to a DHCP server.
Table 2.6: Default Network Settings
Default
Component
User station
Transmitter
IP Address
192.168.13.1
192.168.13.2
Type
Static
Static
Gateway
Subnet Mask
255.255.255.0
255.255.255.0
0.0.0.0
0.0.0.0
To install the LongView IP KVM extender system on a network:
1. With the transmitter already connected to the target computer, connect it to the LAN via the
unit’s RJ-45 connector.
2. Connect the user station to the peripherals. Use the UTP cable to connect the user station to the
Ethernet network via the RJ-45 connector on the rear of the user station.
3. Turn on the user station. A connection will be automatically established with the target
computer.
4. Use the serial menu to reconfigure the network settings for the transmitter and then the user
station.
NOTE: If the user station and transmitter are to be located on different subnets, configure their network settings
before you connect to the network.
NOTE: If there are already transmitter and user station pairs operating on the subnet, configure network settings
of new transmitter and user station pairs before connecting them to the network.
5. Repeat this procedure for each transmitter and user station pair you wish to install on the
network.
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LongView IP KVM Extenders Installer/User Guide
21
CHAPTER
Operations
3
Overview
Operating a target computer through the LongView IP KVM extender system is no different than
working directly connected to your target computer. All peripherals operate as if directly
connected, even though the target computer is located at a distance.
While the LongView IP KVM extender system default settings will work in most environments,
you may configure the settings to better fit your installation via the serial menu. You can also
upgrade the LongView IP KVM extender system via the serial menu. See Flash Upgrading your
LED identification
Front panel
There are two blue LEDs on the front panel of a user station. The PWR LED will light up when the
user station is turned on. The ACTIVE LED will blink slowly until the user station establishes a
connection with the transmitter. When a connection is established between the user station and
transmitter, the ACTIVE LED will stop blinking and will remain lit.
Rear panel
Two LEDs are built into the RJ-45 connectors on the user station and transmitter.
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LongView® IP KVM Extenders Installer/User Guide
Table 3.1: RJ-45 Connector LEDs
LED
Indication
Meaning
LED 1
Green static
Green flashing
Green off
Linked at 1 Gbps
Linked at 100 Mbps
No Link
LED 2
Yellow static
Yellow flashing
Linked but no activity
Transmit/receive activity
Accessing the System
A LongView IP KVM user station will automatically initiate a connection with the target computer.
A series of messages will be displayed on the screen to inform you of the progress of the
connection. You will be able to interact with the target computer as if it were located at your desk.
NOTE: If the target computer has been turned off, the user station cannot establish a connection.
OSD functions
The user station incorporates an OSD that allows you to view information about the configuration
of your system. The OSD also allows for setting network parameters such as the IP address.
Displaying system information using the OSD
The OSD enables you to display the firmware release of the user station and the transmitter. For
optimum performance, keep your firmware current. The OSD also enables you to view the IP
address and MAC address of both the user station and transmitter.
To display system information:
1. Press Print Screen and select the Info tab to view system information for your user station and
transmitter.
Chapter 3: Operations
23
2. Click the Rcvr radio button to view the system information for your user station.
Figure 3.1: User Station Connected to Transmitter
-or-
Click the Trans radio button to view the system information for your transmitter.
NOTE: If there is no transmitter connected, the Trans radio button option will display as No Target.
Configuring networking parameters using the OSD
The OSD enables you to set the IP address, Netmask and Default gateway for the user station and
the transmitter that is connected.
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LongView® IP KVM Extenders Installer/User Guide
To change networking information for the user station and transmitter:
1. Press Print Screen and select the Net tab to configure network parameters for your LongView
IP KVM user station or transmitter.
Figure 3.2: Network Config Menu (Receiver)
2. To change the user station network configuration, select Rcvr from the Network Config menu
and fill out the desired information.
- or -
To change the transmitter network configuration, select Trans from the Network Config menu
and fill out the desired information.
3. Click Apply to save the changes.
Setting the OSD timeout
The amount of time the OSD is displayed on the monitor is configurable.
Chapter 3: Operations
25
To change the OSD Timeout:
1. Press Print Screen and select the CFG tab.
Figure 3.3: Configuration Menu (OSD Timeout)
2. Enter the desired amount of time for the OSD to be displayed.
3. Click Apply to save the changes.
The Serial Menu
The user station incorporates a serial menu that allows you to:
•
•
•
•
•
•
•
•
Configure network settings for the user station
Configure network settings for the transmitter
Set or change passwords
Upgrade firmware for the user station and transmitter
Reset to factory defaults
Set a session time-out value
Change the audio performance settings
Configure the transmitter for normal aspect or wide screen resolutions
Accessing the serial menu
You can access the serial menu via the serial port on the back of the user station. All terminal
®
commands are executed through a terminal or computer running HyperTerminal emulation software
or equivalent. By default, two passwords are required to access the LongView IP KVM user station
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LongView® IP KVM Extenders Installer/User Guide
via the transmitter. One password controls access to the user station, the other password controls
access to the transmitter. In both cases, the default password is password.
Items needed to access the serial menu
•
•
•
Networked workstation with a serial port
Null-modem serial cable (male DB9) or three-wire serial cable
HyperTerminal emulation software or equivalent
NOTE: When utilizing the serial menu screens, the LongView IP KVM user station is sometimes referred to as
the receiver.
To access the serial menu:
1. Connect one end of the serial cable to the serial port on the back of the LongView IP KVM
user station.
2. Connect the other end of the serial cable to the serial port of your computer.
3. Launch HyperTerminal.
4. Within the COM1 Properties Port Settings tab, configure the HyperTerminal session for 57600
bits per second, 8 data bits, no parity, 1 stop bit and no flow control.
NOTE: Software (XON/XOFF) flow control is supported. However, it should not be used when using XMODEM.
5. Confirm the HyperTerminal settings and click OK.
6. Press Enter to display the serial menu. The Appliance Selection Menu will be displayed.
7. Select the Receiver or Transmitter Menu by pressing 1 or 2 and pressing Enter. You will be
prompted to enter a password.
8. Type the password and press Enter.
NOTE: If there is no transmitter connected to the LongView IP KVM user station, an error message will display
and you will be returned to the Appliance Selection Menu.
Navigating the serial menu
To navigate through the serial menu, type the number or letter that corresponds to the option you
wish to choose and press Enter. This action will bring you to a sub-menu or screen where you can
make configuration changes. To exit a menu or screen and to confirm any configuration changes
you have made, type 0 (zero) and press Enter.
Configuring Network Settings
Each LongView IP KVM extender system component is shipped with default network settings
preconfigured. You can change the default values using the serial menu.
NOTE: IP address data can be obtained by DHCP or can be set to Static (default).
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27
NOTE: It is recommended that you configure the network settings for the transmitter before you configure the
network settings for the LongView IP KVM user station.
To configure network settings for the transmitter:
1. Press Enter to display the serial menu. The Appliance Selection Menu displays.
2. Press 2 to access the Transmitter Menu. If the password option is enabled, you will be
prompted for a password.
3. Type the password and press Enter. The Transmitter Main Menu will appear.
Figure 3.4: Transmitter Main Menu
NOTE: The Reset Appliance option in the Transmitter Main Menu applies only to network settings.
4. Press 1 to select the Network Configuration option and press Enter.
Figure 3.5: Network Configuration Menu
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5. Press 1 to select the Transmitter Network Config option and press Enter.
Figure 3.6: Transmitter Network Configuration Menu
6. Press 1 to select the Transmitter IP Address option and press Enter.
7. Type a valid IP address and press Enter.
8. Press 2 to select the Transmitter Netmask option and press Enter.
9. Type a valid Transmitter Netmask. Press Enter to return to the Transmitter Network
Configuration Menu.
10. Press 3 to select the Transmitter Default Gateway option and press Enter.
11. Type a valid Transmitter Default Gateway and press Enter.
12. Type 0 (zero) and press Enter to exit and apply changes, or to return to the Network
Configuration Menu. If you made a mistake and do not wish to save the changes you made to
the network settings, type C and press Enter. You will be automatically returned to the Main
Menu.
To configure network settings for the user station:
1. Press option 1 to access the Receiver Menu and press Enter. If the password option is enabled,
you will be prompted for a password.
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29
2. Type the password and press Enter. The Receiver Main Menu will appear.
Figure 3.7: Receiver Main Menu
To access the Network Configuration Menu:
1. Press 1 to select the Network Configuration option and press Enter. The Network
Configuration Menu appears.
Figure 3.8: Network Configuration Menu
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2. Press 2 to select the Transmitter IP Config option and press Enter. The old Transmitter IP
Address is displayed beside menu option 1.
Figure 3.9: Transmitter IP Configuration Menu on the LongView IP KVM User Station
3. Press 1 to select the Transmitter IP Address option and press Enter. Type the new IP address
for the transmitter and then press Enter.
4. Type 0 (zero) and press Enter to return to the Network Configuration Menu. If you made a
mistake and do not wish to save the changes you made to the network settings, type C and
press Enter. The LongView IP KVM user station will now automatically reset to apply the new
network configuration. You will be automatically returned to the Receiver Main Menu.
5. Press 1 to select the Network Configuration option and press Enter.
Figure 3.10: Network Configuration Menu
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31
To configure the network settings for the user station:
1. Press 1 to select the Receiver Network Config option in the Network Configuration Menu and
press Enter.
Figure 3.11: Receiver Network Configuration Menu
NOTE: The reset option in the Receiver Network Configuration Menu applies only to network settings.
2. Press 1 to select the Receiver IP Address option and press Enter.
3. Type a valid IP address and press Enter.
4. Press 2 to select the Receiver Netmask option and press Enter.
5. Type a valid Receiver Netmask and press Enter.
6. Press 3 to select the Receiver Default Gateway option and press Enter.
7. Type a valid Receiver Default Gateway and press Enter.
8. Press 5 to select the Static/DHCP Network Configuration option to toggle between Static and
DHCP mode. Press Enter.
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9. Press 6 to select the Network Speed option to toggle between Auto-Negotiate mode (option 1)
or 100Base TX full duplex mode (option 2).
Figure 3.12: Network Speed Menu
10. Type 0 (zero) and press Enter to exit and apply changes, or to return to the Network
Configuration Menu. If you made a mistake and do not wish to save the changes you made to
the network settings, type C and press Enter.
NOTE: Changes to network configurations are applied only after you exit the Network Configuration Menu.
The LongView IP KVM user station will now automatically reset to apply the new network
configuration. During reset, the LongView IP KVM user station will drop its connection to the
transmitter. You will be returned to the Appliance Selection Menu screen. The connection will be
restored.
NOTE: The currently selected network speed, Auto-Negotiate, is marked with an asterisk.
Detecting a transmitter IP address
In the event that you forget the IP address of a transmitter, you can use the serial menu to detect the
IP address of a transmitter that is connected to the LongView IP KVM user station.
NOTE: This can only be done if the transmitter has been assigned a static IP address.
To detect the IP address of a connected transmitter:
1. Turn off the transmitter and directly connect it to the user station.
NOTE: If the transmitter receives its power from an external power supply, disconnect the transmitter from that
external power supply.
2. Press 1 to access the Receiver Main Menu and press Enter. If the password option is enabled,
you will be prompted for a password.
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33
3. Press 1 to select Network Configuration and press Enter. The Network Configuration Menu
will appear.
4. Press 2 to select Transmitter IP Config and press Enter. The Transmitter IP Config menu will
appear. The old Transmitter IP Address is displayed beside menu option 1.
5. Press 3 to select Detect Transmitter Address and press Enter.
6. Turn on the transmitter.
7. The LongView IP KVM user station will detect and save the IP address of the connected
transmitter. The Transmitter IP Configuration Menu will refresh, and the current IP address of
the connected Transmitter will be displayed beside menu option 1.
8. To save your changes and exit the menu, type 0 (zero) and press Enter.
Authentication
Authentication for the LongView IP KVM user station
You can change the password settings for the LongView IP KVM user station through the serial
menu via the Receiver Security Configuration Menu.
To access the Receiver Security Configuration Menu:
1. Press Enter to display the serial menu. The Appliance Selection Menu will be displayed.
2. Press 1 to access the Receiver Main Menu and press Enter. If the password option is enabled,
you will be prompted for a password.
3. Press 2 to select the Security Configuration option and press Enter.
Figure 3.13: The Receiver Security Configuration Menu
NOTE: Press 1 to select Console password and press Enter to enable or disable a console password.
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To change the user station password:
1. Press 2 to select Change console password and press Enter. You will be prompted to enter your
current password.
2. Type your current password and press Enter. You will be prompted to enter the new password.
3. Type the new password and press Enter.
NOTE: Each password must consist of ASCII characters and contain between 6 and 64 characters.
4. Confirm the new password. If successful, you will see a message stating that the password has
been changed.
5. Press Enter.
6. To save your changes and exit the menu, type 0 (zero) and press Enter.
To reset your user station password:
If you lose your user station password, you can reset the system to the default password with the
help of Avocent Technical Support.
1. From the serial menu, press 1 to access the Receiver Menu (if you lose your transmitter
password, press 2 and continue with the following steps). Press Enter.
2. You will be prompted to enter your current password.
3. Type ?????? (six question marks) and press Enter. The serial menu will generate a code and
display it to you. The code is a 16 character hex sequence. The serial menu will also prompt
you to enter a Key.
4. Contact Avocent Technical Support to obtain the Key.
5. In the serial menu at the Key prompt, type the new 16 character hex sequence provided by
Avocent Technical Support. Press Enter.
6. The default password is now active.
Authentication for the transmitter
You can change the password settings for the transmitter through the serial menu using the
Transmitter Security Configuration Menu.
To access the Transmitter Security Configuration Menu:
1. Press Enter to display the serial menu.
2. Press 2 to access the Transmitter Main Menu and press Enter. If the password option is
enabled, you will be prompted for a password. Enter the default password.
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35
3. Press 2 to access the Security Configuration Menu. You have the option of disabling or
enabling the password and changing the default password.
Figure 3.14: Transmitter Security Configuration Menu
To disable or enable the transmitter password:
NOTE: From the security Configuration menu, press 1 to enable or disable the password.
To change the transmitter password:
1. Press 2 to access the Change console password menu on the Security Configuration Menu and
press Enter. You will be prompted to enter your current password.
2. Type your current password and press Enter. You will be prompted to enter the new password.
3. Type the new password and press Enter.
NOTE: Each password must consist of ASCII characters and contain between 6 and 64 characters.
4. Confirm the new password. If successful, you will see a message stating that the password has
been changed.
5. Press Enter.
6. To confirm the new password and exit the screen, type 0 (zero) and press Enter.
Flash Upgrading your LongView IP KVM Extender System
You can Flash upgrade your LongView IP KVM user station and transmitter using either
XMODEM or HTTP. The LongView IP KVM user station and transmitter are upgraded separately
using individual upgrade files available from Avocent. For optimum system performance, keep
your firmware versions current.
NOTE: Do not use software (XON/XOFF) flow control when using XMODEM.
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NOTE: It is recommended that you Flash upgrade the transmitter before you Flash upgrade the user station.
Transmitters and user stations should have the same version for guaranteed operation.
To Flash upgrade your transmitter using XMODEM:
1. Download the transmitter upgrade file from Avocent.
2. From the serial menu, press 2 to access the Transmitter Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
3. Press 3 to access the Firmware Management Menu and press Enter.
Figure 3.15: Transmitter Firmware Management Menu
4. Press 1 to select the Transmitter Flash upgrade via XMODEM menu. Press Enter.
5. Specify the location of the upgrade file and initiate the file transfer.
6. When the transfer has completed, a message will display stating Firmware update successful.
Resetting Appliance. During reset the transmitter will drop the connection to the LongView IP
KVM user station. A second system message will appear that states: Connection to the
transmitter is lost. You will be automatically returned to the Appliance Selection Menu screen.
NOTE: If the transmitter determines that the upgrade file is invalid, the transmitter cancels the upgrade and
maintains the previous firmware version. A message displays indicating that the upgrade has failed.
To Flash upgrade your transmitter using HTTP:
1. Download the Transmitter upgrade file from Avocent.
2. Press Enter to display the serial menu.
3. Press 2 to access the Transmitter Main Menu and press Enter. If the password option is
enabled, you will be prompted for a password.
4. Press 3 to access the Firmware Management Menu.
5. Press 2 to select Transmitter Flash upgrade via HTTP and press Enter. You will be prompted
to enter the URL for the upgrade file.
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6. Enter the URL for the upgrade file using the following syntax:
For example:
NOTE: If the server is set up on standard port 80, the port information can be omitted.
7. To initiate the file transfer, press Enter. The connection to the transmitter will be dropped.
8. When the transfer has completed, a message will display stating Firmware update successful.
Resetting Appliance. During reset the transmitter will drop the connection to the LongView IP
KVM user station. A second system message will appear that states: Connection to the
Transmitter is lost. You will be automatically returned to the Appliance Selection Menu
screen.
NOTE: If the transmitter determines that the upgrade file is invalid, the transmitter cancels the upgrade and
maintains the previous firmware version. A message displays indicating that the upgrade has failed.
To Flash upgrade your LongView IP KVM user station using XMODEM:
NOTE: You should Flash upgrade the transmitter before you Flash upgrade the user station.
1. Download the LongView IP KVM user station upgrade file from Avocent.
2. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
3. Press 3 to access the Firmware Management Menu and press Enter.
Figure 3.16: Receiver Firmware Management Menu
4. Press 1 to select Receiver Flash upgrade via XMODEM and press Enter. The connection to the
transmitter will be dropped.
5. Specify the location of the upgrade file and initiate the file transfer.
6. When the transfer has completed, a message will display stating Firmware update successful.
Resetting Appliance.The connection to the LongView IP KVM user station will be restored.
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NOTE: If the LongView IP KVM user station determines that the upgrade file is invalid, the LongView IP KVM
user station cancels the upgrade and maintains the previous firmware version. A message will display indicating
that the firmware upgrade has failed.
To Flash upgrade your LongView IP KVM user station using HTTP:
1. Download the LongView IP KVM user station upgrade file from Avocent.
2. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
3. Press 3 to access the Firmware Management Menu and press Enter.
4. Press 2 to select Receiver Flash upgrade via HTTP and press Enter. You will be prompted to
enter the URL for the upgrade file.
5. Enter the URL for the upgrade file using the following syntax:
For example:
NOTE: If the server is set up on standard port 80, the port information can be omitted.
6. To initiate the file transfer, press Enter. The connection to the transmitter will be dropped.
7. When the transfer has completed, a message will display stating Firmware update successful.
Resetting Appliance. The connection to the transmitter will be restored.
NOTE: If the LongView IP KVM user station determines that the upgrade file is invalid, the LongView IP KVM
user station cancels the upgrade and maintains the previous firmware version. A message will display indicating
that the firmware upgrade has failed.
Restoring Factory Default Settings
The serial menu enables you to easily restore the factory default settings of both the LongView IP
KVM user station and the transmitter.
NOTE: Restoring factory default settings will also reset network settings. Before restoring factory default
settings, assess whether this is likely to cause conflicts with other devices on the network.
To restore the LongView IP KVM user station or transmitter factory default settings:
1. From the serial menu, press 1 to access the Receiver Main Menu or press 2 to access the
Transmitter Main Menu and press Enter. If the password option is enabled, you will be
prompted for a password.
2. Type the password and press Enter. The Receiver or Transmitter Main Menu will appear.
3. Press 4 to access the Restore Factory Defaults menu and press Enter.
4. Defaults will now automatically reset. You will be automatically returned to the Appliance
Selection Menu.
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5. During reset, the LongView IP KVM user station will drop the connection to the transmitter.
When reset is complete, the LongView IP KVM user station will restore the connection to the
transmitter using the new settings.
Resetting the LongView IP KVM Extender System
To reset the LongView IP KVM user station or transmitter:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
-or-
Press 2 to access the Transmitter Main Menu and press Enter. If the password option is
enabled, you will be prompted for a password.
2. From the Receiver or Transmitter Main Menu, press 5 to access the Reset Appliance Menu and
press Enter.
Figure 3.17: Receiver Reset Appliance Menu
3. Press 1 and Enter to access the Receiver or Transmitter Reset menu to initiate the reset. A
message will be displayed on the serial menu that states Resetting appliance. During reset, the
connection to the transmitter or user station is dropped. When the reset is complete, you will be
automatically returned to the Main Menu. The connection to the will be automatically restored.
Viewing System Information
The serial menu enables you to display the firmware release and details of the LongView IP KVM
user station and of the transmitter.
To view LongView IP KVM user station system information:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
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2. Press 7 to access the Appliance Information menu and press Enter.
Figure 3.18: Appliance Information Menu
3. Press 1 to access the Receiver Appliance Information Menu and press Enter. Values on the
Receiver Appliance Information Menu are read-only.
NOTE: The term “receiver appliance” is used interchangeably with “user station.”
Figure 3.19: Receiver Appliance Information Menu
To view transmitter system information:
1. Press Enter to display the serial menu.
2. Press 2 to access the Transmitter Main Menu and press Enter. If the password option is
enabled, you will be prompted for a password.
3. Press 6 to access the Appliance Information Menu and press Enter.
4. Press 1 to access the Transmitter Appliance Information Menu and press Enter. Values on the
Transmitter Appliance Information Menu are read-only.
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41
Configuring Video Input Settings
The LVIP-R and LVIPHR-R user stations are capable of transmitting either digital (DVI) or analog
video (VGA) from the target computer to your monitor. The LVIPDH-R user station is capable of
transmitting DVI only from the target computer to your analog or digital monitor. The LongView
IP KVM extender system will normally operate well when set on its default settings. The LVIP-R
user station needs the transmitter to be set for the dedicated video type to operate correctly.
NOTE: Video-display problems may occur if video input settings are not configured correctly,
To configure video input settings:
1. From the serial menu, press 2 to access the Transmitter Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 7 to access the Console Settings Menu and press Enter. The Console Settings Menu will
display.
Figure 3.20: Transmitter Console Settings Menu
NOTE: Under Video Performance, the number 1 signifies lowest quality while 5 signifies highest quality.
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3. Press 1 to access the Target Video Menu and press Enter.
Figure 3.21: Transmitter Target Video Menu
4. Press 1 to select DVI Normal and press Enter.
5. Configure video input settings as appropriate.
6. Type 0 (zero) and press Enter to save your changes and exit the menu. The unit resets.
Preferred monitor resolutions (EDID preferred timing)
The LVIP-T and LVIPDH-T transmitters can be configured to prefer certain monitor resolutions.
To configure preferred monitor resolutions:
1. Press 2 on the serial menu to access the Transmitter Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 7 to access the Console Settings Menu and press Enter. The Console Settings Menu will
display.
3. Press 7 to access the Advanced Video Settings Menu.
Chapter 3: Operations
43
Figure 3.22: Advanced Video Settings Menu
4. Enter the number that represents the port to which you wish to set the EDID preferred timing,
then enter 0 (zero) to Exit/Apply Changes or enter c to Cancel.
Figure 3.23: EDID Settings Menu
5. Enter the number that represents the desired preferred timing, enter 0 (zero) to Exit/Apply
Changes or enter c to Cancel.
Session retry settings
The LongView IP KVM user station is designed to automatically establish a connection between
the LongView IP KVM user station and the target computer. By default, if the LongView IP KVM
user station cannot immediately establish a connection with the target computer it will retry once
per second until a connection is successfully established. You can change the default session retry
settings using the serial menu.
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To access the Session Retry Menu:
1. Press Enter to display the serial menu.
2. Press 1 to access the Receiver Main menu and press Enter. If the password option is enabled,
you will be prompted for a password.
3. Press 8 to access the Console Settings Menu and press Enter.
4. Press 1 to access the Session Retry Menu and press Enter.
Figure 3.24: Session Retry Menu
To change the retry settings:
1. On the Session Retry Menu, press 1 to choose the Session Retry Timeout Seconds option and
press Enter to change the time interval between retry attempts. You will be prompted to enter a
new time-out value in SS (seconds) format.
2. Type a value between 1 and 60 (inclusive) and press Enter.
3. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
Configuring the OSD Hotkey Sequence
To change the hotkey sequence that activates your OSD:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
Chapter 3: Operations
45
2. Press 8 to access the Console Settings Menu. Your currently selected OSD hotkey sequence is
displayed beside menu item 1.
Figure 3.25: Receiver Console Settings Menu
3. Press 1 to access the OSD Hotkey Menu and press Enter. The OSD Hotkey Menu will appear.
This menu shows you the hotkey sequences that you can choose from. The current hotkey
sequence is indicated by an asterisk symbol (*).
Figure 3.26: OSD Hotkey Menu
4. Type the number that corresponds to the hotkey sequence you wish to apply and press Enter.
5. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
OSD Inactivity Time-out
By default, the user station is configured to dismiss the OSD after an inactivity period of 10
minutes. To reactivate the OSD, you must enter a valid OSD hotkey sequence.
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Using the serial menu, you can disable the OSD time-out or change the time-out period to any
value between zero minutes and 10 hours. Setting the time-out period to zero means that the OSD
will not time out.
NOTE: You can dismiss the OSD at any time by pressing Esc.
To change the OSD time-out period:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 8 to access the Console Settings Menu and press Enter. The current OSD time-out
configuration is displayed beside menu item 2.
3. Press 2 to access the OSD Inactivity Timer Menu and press Enter.
Figure 3.27: OSD Inactivity Timer Menu
4. Press 2 to choose Inactivity Time and press Enter. You will be prompted to enter a time-out
period in the format hours:minutes (HH:MM). The maximum time-out period you can enter is
9 hours and 59 minutes (09:59).
5. Enter the time-out period and press Enter.
6. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
NOTE: To disable the OSD time-out, press 1 to choose Disable in the OSD Inactivity Timer Menu.
Audio Performance Settings
You can use this option to modify the audio performance settings or to disable audio support. There
are three settings available: high, medium and off. The high setting provides the best audio
performance and should be used when high network bandwidth is available. The medium setting
should be used if network bandwidth is limited or if the network latency is high. If you choose off,
audio support will be disabled.
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NOTE: To ensure that audio operates correctly, configure the user station and the transmitter with identical audio
performance settings.
To change the audio performance setting for the transmitter:
1. From the serial menu, press 2 to access the Transmitter Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 7 to access the Console Settings Menu and press Enter. The current audio performance
setting is displayed beside menu item 3.
3. Press 3 to access the Audio Performance Menu and press Enter. The Audio Performance Menu
shows you the audio settings that you can choose from. The current setting is indicated by an
asterisk symbol (*).
Figure 3.28: Transmitter Audio Performance Menu
4. Type the number that corresponds to the audio setting you wish to apply and press Enter.
5. To confirm your selection and exit the screen, type 0 (zero) and press Enter. The unit resets
after you press Enter.
To change the audio performance setting for the LongView IP KVM user station:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 8 to access the Console Settings Menu and press Enter. The current audio performance
setting is displayed beside menu item 4.
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3. Press 4 to access the Audio Performance Menu and press Enter. This menu shows you the
audio settings that you can choose from. The current setting is indicated by an asterisk.
Figure 3.29: Receiver Audio Performance Menu
4. Type the number that corresponds to the audio setting you wish to apply and press Enter.
NOTE: If you press 3 to select Off, audio support will be disabled.
5. To confirm your selection and exit the screen, type 0 (zero) and press Enter. The unit resets
after you press Enter.
Display power saving mode
You can set and display the power saving mode feature.
To set up the display power saving mode feature:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 8 to access the Console Settings Menu and press Enter.
3. Press 8 to display the Power Saving configuration.
Chapter 3: Operations
49
4. Press 8 to choose Display Power Saving Mode, then press Enter. The Display Power Saving
Mode Menu will appear.
Figure 3.30: Display Power Saving Mode Menu
5. Enter the number representing the desired mode from the menu.
6. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
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51
CHAPTER
Share Mode
4
Using Share Mode
Share Mode allows multiple users (up to eight user stations per transmitter) to share the audio and
video of a target computer over the network and arbitrate for control of that computer. LongView
IP KVM user stations and transmitters configured for Share Mode and for non-Share Mode can co-
exist on the same network.
Your Share Mode capabilities will depend on the firmware version of your LongView IP KVM
user stations and transmitters.
•
If you are running firmware version 4.x.x.x or higher, your LongView IP KVM user stations
and transmitters are Share Mode capable. Both Share Mode and non-Share Mode user stations
and transmitters must upgrade to firmware version 4.x.x.x or higher.
•
If you are running firmware version 4.x.x.x, only the LVIPHR-R and LVIPDH-R user stations
and LVIPHR-T and LVIPDH-T transmitters are Share Mode capable.
NOTE: If LVIP-R user stations and transmitters are upgraded to firmware version 4.x.x.x, they can operate in
Private Mode alongside LongView IP KVM user stations and transmitters operating in Share Mode, but they
cannot share.
Using a USB device with Share Mode
Only the first user station connected to a target is allowed to use a vUSB or vMedia device (other
than the keyboard and mouse).
Keyboard and mouse control during Share Mode
Initially, the first user (User A) to log onto a server has keyboard and mouse control. Subsequent
users that log on can access video and audio. However, until User A relinquishes control, no
subsequent users have keyboard and mouse control.
If User A does not move the mouse or type on the keyboard for more than one second, control may
be relinquished. User B can obtain control by typing or moving the mouse.
Audio and video quality
Share Mode does not affect sound or video quality to any connected user.
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Configuration
Share Mode can be enabled or disabled from the serial menu.
To enable or disable Share Mode:
1. From the Receiver Main Menu, press 8 and Enter to access the Console Settings Menu.
-or-
From the Transmitter Main Menu, press 7 and Enter to access the Console Settings Menu.
2. Press 10 and Enter to access the Share Mode Menu and enable or disable Share Mode.
Network requirements
Using the LongView IP KVM extender system in Share Mode requires IGMP protocol version 2 or
higher network capabilities. In addition, all Ethernet switches to which the LongView IP KVM user
stations and transmitters are connected must be capable of observing the IGMP traffic in order to
determine which units to communicate with (IGMP snooping). Transmitters in Share Mode send
out multicast IP packets to the Ethernet switch. If the switch used is not capable of IGMP snooping,
the switch will broadcast the packets to every port, causing undesirable results.
Monitor requirements
Each monitor attached to a user station has to be capable of displaying the same resolution and
frequency that all the other monitors in the share group use.
Using Share Mode
Connecting
From a user station, the following steps are required to make a Share Mode connection with a Share
Mode enabled transmitter:
NOTE: It is recommended that the IP address and Share Mode settings of each user station are configured
before adding them to the network.
•
•
•
Via the serial port of the user station, set the transmitter and user station for Share Mode
connection.
On the user station, enter the IP address of the transmitter with which a connection is desired.
Configure the gateway address.
NOTE: Repeat these three steps for each user station that you wish to connect to the transmitter.
Configuring
In order to use Share Mode, it must be enabled from both the transmitter’s serial menu and the user
station’s serial menu. Once a transmitter is enabled for Share Mode, multiple user stations can
connect with the transmitter.
Chapter 4: Share Mode
53
To enable Share Mode on the transmitter:
1. From the user station’s serial menu, press 2 to access the Transmitter Main Menu and press
Enter. If the password option is enabled, you will be prompted for a password.
2. Press 7 to access the Console Settings Menu and press Enter. The Console Settings Menu will
display.
3. Press 8 to access the Share Mode menu.
4. To enable or disable Share Mode, select option 1 and toggle back and forth.
5. Press 0 (zero) to exit and apply changes.
To enable Share Mode on the user station:
1. From the serial menu, press 1 to access the Receiver Main Menu and press Enter. If the
password option is enabled, you will be prompted for a password.
2. Press 8 to access the Console Settings Menu and press Enter. The Console Settings Menu will
display.
3. Press 11 to access the Share Mode menu.
4. Press 1 to select the connection type.
5. To enable or disable Share Mode, select option 2.
6. Press 0 (zero) to exit and apply changes.
54
LongView® IP KVM Extenders Installer/User Guide
55
CHAPTER
Advanced Operations
5
Simple ASCII Manager Interface
The LongView IP KVM extender system features a Simple ASCII Manger Interface (SAMI) that
allows you to have limited control over your LongView IP KVM transmitters and user stations via
an ASCII-based protocol delivered via TCP. The password protected SAMI is enabled over the
serial port on your LongView IP KVM extender system. The SAMI supports the following
commands:
•
•
•
set - The set command will be used to set a parameter to a specified value.
get - The get command will be used to retrieve the value of a parameter.
use - The use command will be used to perform an action which does not change the value of a
parameter. For example, to initiate a session, the user must send the password with the use
command (use password sessionpassword).
•
•
resp - The resp command will be used to respond to a request from the client.
error - The user station will respond with the error command when an invalid message is
received. The format of the error response is error command parameter failure. If a specific
error can be identified, the user station will return that error.
The following table describes the parameters that can be utilized through the SAMI.
56
LongView® IP KVM Extenders Installer/User Guide
Table 5.1: SAMI Parameters and Descriptions
Parameter
Description
Type
Example
password
The password initiates a management session. use
Once the session is initiated, any other
use password
commands may be used. The session will close
when the time-out expires. The password can
only be set using the serial port.
sessionpassword resp
connect
reset
The reset parameter resets a user station.
There are certain cases where the user station
must be reset for the parameter to take effect.
use
use reset
ipaddr
IP address of the managed device. Changing
ipaddr requires a use reset command after the
response is received to be active.
set, get
set IpAddr 192.168.13.1
resp IpAddr 192.168.13.1
get IpAddr
resp IpAddr 192.168.13.1
netmask
Netmask of the managed device. Changing
netmask requires a use reset command after
the response is received to be active.
set, get
set, get
set, get
set netmask 255.255.255.0
resp netmask 255.255.255.0
get netmask
resp netmask 255.255.255.0
gateway
Default gateway of the managed device.
Changing gateway requires a use reset
command after the response is received to be
active.
set gateway 192.168.13.1
resp gateway 192.168.13.1
get gateway
resp gateway 192.168.13.1
partneripaddr
The IP address of the partner. This parameter
only applies to the user station. It is the IP
address of the transmitter to which the user
wants to connect. There is a slight delay to
switch partners, but no reset is needed.
set partnerIpAddr
192.168.13.2
resp partnerIpAddr
192.168.13.2
get partnerIpAddr
resp partnerIpAddr
192.168.13.2
name
eid
The user station name of the device.
No reset is needed.
set, get
get
get name
resp name “Malta DIP”
set name “Malta DIP”
resp name “Malta DIP”
The user station EID of the device.
The mac address of the device.
get eid
resp eid 510150-00032D-000
set eid 510150-00032D-000
resp eid 510150-00032D-000
mac
get
get mac
resp mac 00:E0:86:0E:31:73
To access the SAMI Menu:
1. From the Receiver Main Menu, press 8 and Enter to access the Console Settings Menu.
-or-
Chapter 5: Advanced Operations
57
From the Transmitter Main Menu, press 7 and Enter to access the Console Settings Menu.
2. Press 7 and Enter to access the SAMI Menu for the user station.
-or-
Press 6 and Enter to access the SAMI Menu for the transmitter.
The Simple ASCII Management (SAMI) Menu will appear and show you the editable SAMI
settings, current port numbers and SAMI time-out settings.
New settings to the SAMI are not applied until after entering 0 to exit/apply changes. For proper
operation, once a command is sent, wait for a response before another command is sent. Each
command must be encapsulated in a single TCP/IP packet.
NOTE: The SAMI is disabled by default and uses password as the default password.
Figure 5.1: Simple ASCII Management Menu
To configure the following on the Simple ASCII Management Menu:
•
To enable or disable the SAMI, press 1 to toggle back and forth. The screen will be refreshed
with the new setting.
•
To change the default password, press 2 and enter your new password. You will be prompted to
re-enter your password. Press Enter to complete this process.
•
•
•
To change the port number (between 1024 and 65535), press 3.
To enter the session time-out time (in minutes), press 4.
Press 0 (zero) to exit and apply changes, or press c to cancel the changes, if any.
Example session
Send the use password password command terminated by a line feed (the response should be resp
connect).
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LongView® IP KVM Extenders Installer/User Guide
Enter the get ipaddr command (the response should be resp ipaddr 192.168.13.7).
NOTE: In this example, the IP address of the managed unit is 192.168.13.7.
NOTE: Before a changed IP address, gateway or subnet address becomes active, the use reset command has
to be entered. Being able to read the new address with a get command before sending the use reset does
command not necessarily mean the new address is applied and active.
59
APPENDICES
Appendices
Appendix A: Technical Specifications
NOTE: During the course of this product’s lifetime, modifications might be made to its hardware or firmware that
could cause these specifications to change without notice.
Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications
Network
Ethernet Standard
IP Port Usage
Ethernet II
Port 16384 - Video
Port 16388 - Video
Port 16385 - Audio
Port 16386 - Keyboard\Mouse
Port 16387 - vMedia
Ports 4463, 4464, 4465 - Control
Extension Ports
Number
1
Connectors
User Ports
RJ-45
USB: 4; DVI-I video: 2; audio line-out: 1; power jack: 1 (LVIPDH-
R user station)
USB: 4; DVI-D video: 1; VGA video: 1; audio line-out: 1; power
jack: 1 (LVIPHR-R user station)
Number
Type
USB Type A, DVI-I video
USB Type A, USB keyboard and mouse; DVI-I, female; 3.5 mm
stereo audio jack, line out; 2.5 mm DC power jack
Connectors
Encryption
Type
Authenticated SSL
1
Console Port
Number
60
LongView® IP KVM Extenders Installer/User Guide
Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications (Continued)
Three-wire serial interface: RX, TX, GND via 16450-compatible
UART
Type
Connectors
Dimensions
H x W x D
9-pin D-Shell (DB9)
28 x 210 x 140 mm (1.10 x 8.27 x 5.51 in)
0.95 Kg (2.09 lb)
without packaging, cables, power supply and literature
Weight
Environmental
Heat Dissipation
Power Consumption
AC-input power
22 W/H
20 W (including power supplied to USB ports)
100-240 VAC
AC-input current rating 1 A
AC-frequency
50/60 Hz
Operating Temperature 0° to 35° Celsius (32° to 95° Fahrenheit)
Storage Temperature
Transit Temperature
Operating Humidity
Storage Humidity
Supported Hardware
Peripherals
-20° to 60° Celsius (-4° to 140° Fahrenheit)
-30° to 60° Celsius (-22° to 140° Fahrenheit)
10 to 90% noncondensing
5 to 95%
USB keyboard and mouse, speakers
Standard 104/105/109 keyboards for PC, Macintosh and Sun;
USB keyboards for PC, Macintosh and Sun;
Default keyboard drivers are fully supported for Microsoft
Windows, Mac OS, Solaris and Red Hat® Linux
Keyboard
Mouse
2-, 3-, and 5-button; scroll and tilt wheel
Appendices
61
Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications (Continued)
All Mass Storage Class devices that use:
SCSI mass storage subclass
Bulk only transfer protocol
Printers
Touch screens
Pen tablets
Smart card readers
Mass Storage Devices
Digital sign pads
Joysticks
NOTE: Check with your Avocent representative for the latest list
of devices that have been tested and verified on the LongView
IP KVM extender system.
Video Performance
Video Resolution
640 x 350 @ 85 Hz
640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
720 x 400 @ 70 Hz, 85 Hz
720 x 480 @ 60 Hz
800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
1600 x 1200 @ 60 Hz
1680 x 1050 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz, 60 Hz
1440 x 900 @ 60 Hz
1920 x 1154 @ 50 Hz (DVI monitor only)
1920 x 1200 @ 60 Hz (DVI monitor only)
NOTE: The 1280 x 720 resolutions are the VESA CRT
computer resolutions, not the EIA 720p60 TV resolutions.
Video Standard
Color Depth
DDC version 2B
24 Bit
Audio Performance
High Performance
Line-out:
44.1 kHz over stereo channels at a resolution of 16 bits
Medium Performance
Line-out:
8 kHz over stereo channels at a resolution of 16 bits
Target Sync Types
(Analog output only)
Separate horizontal and vertical
PC99
Audio Standard
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LongView® IP KVM Extenders Installer/User Guide
Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications (Continued)
Safety and EMC
Approvals and
Markings
UL, FCC, cUL, VCCI, C-Tick, CE
Table A.2: LVIPDH-T and LVIPHR-T Transmitter Specifications
Network
Ethernet Standard
Extension Ports
Number
Ethernet II
1
Connectors
RJ-45
Console Ports
USB: 1; DVI-I video: 2; audio line-out: 1(LVIPDH-T transmitter)
USB: 1; DVI-D video: 1; VGA video:1 audio line-out: 1 (LVIPHR-T
transmitter)
Number
Type
USB Type A, DVI-D video
USB, male; DVI-I, male; 3.5 mm stereo audio jack, 2.5 mm DC
power jack (LVIPDH-T)
USB, male; DVI-D, male; VGA; male; 3.5 mm stereo audio jack,
2.5 mm DC power jack (LVIPHR-T transmitter)
Connectors
Encryption
Type
Authenticated SSL
Dimensions
H x W x D
28 x 127 x 200 mm (1.10 x 5.00 x 7.87 in)
0.75 Kg (1.65 lb) including cables
Weight
Environmental
Heat Dissipation
Power Consumption
AC-input power
22 W/H
20 W
100-240 VAC
AC-input current rating 1 A
AC-frequency
50/60 Hz
5 V
DC-input power
Appendices
63
Table A.2: LVIPDH-T and LVIPHR-T Transmitter Specifications (Continued)
DC-input current rating 1.1 A
Operating Temperature 0° to 35° Celsius (32° to 95° Fahrenheit)
Storage Temperature
Transit Temperature
Operating Humidity
Storage Humidity
-20° to 60° Celsius (-4° to 140° Fahrenheit)
-30° to 60° Celsius (-22° to 140° Fahrenheit
10 to 90% noncondensing
5 to 95%
)
Video Performance
640 x 350 @ 85 Hz
640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
720 x 400 @ 70 Hz, 85 Hz
720 x 480 @ 60 Hz
800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
1600 x 1200 @ 60 Hz
Video Resolution
1680 x 1050 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz, 60 Hz
1440 x 900 @ 60 Hz
1920 x 1154 @ 50 Hz (DVI computer only)
1920 x 1080 @ 50 Hz (DVI-D computers only)
1920 x 1200 @ 60 Hz (DVI-D computers only)
Video Standard
DDC version 2B
64
LongView® IP KVM Extenders Installer/User Guide
Table A.3: LVIP-R User Station Product Specifications
Network
Ethernet Standard
Ethernet II
IP Port Usage
Port 16384 - Video
Port 16385 - Audio
Port 16386 - Keyboard\Mouse
Port 16387 - vMedia
Ports 4463, 4464, 4465 - Control
Extension Ports
Number
1
Connectors
User Ports
RJ-45
PS/2: 2; USB: 4; DVI-I video: 1; audio microphone: 1; audio line
out: 1; power jack: 1
Number
Type
PS/2, USB Type A, DVI-I video
6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB
keyboard and mouse; DVI-I, female; 3.5 mm stereo audio
jacks, line-out and mic; 2.5 mm DC power jack
Connectors
Encryption
Type
Authenticated SSL
1
Console Port
Number
Three-wire serial interface: RX, TX, GND via 16450-compatible
UART
Type
Connectors
Dimensions
H x W x D
9-pin D-Shell (DB9)
28 x 210 x 130 mm (1.04 x 8.27 x 5.12 in)
0.7 Kg (1.54 lb) without packaging, cables, power supply and
literature
Weight
Environmental
Heat Dissipation
Power Consumption
AC-input power
22 W/H
20 W (including power supplied to USB ports)
100-240 V AC
Appendices
65
Table A.3: LVIP-R User Station Product Specifications (Continued)
AC-input current rating 1 A
AC-frequency
50/60 Hz
Operating Temperature 0° to 35° Celsius (32° to 95° Fahrenheit)
Storage Temperature
Transit Temperature
Operating Humidity
Storage Humidity
-20° to 60° Celsius (-4° to 140° Fahrenheit)
-30° to 60° Celsius (-22° to 140° Fahrenheit)
10 to 90% noncondensing
5 to 95%
Supported Hardware
PS/2 keyboard and mouse, USB keyboard and mouse,
speakers, microphone
Peripherals
Standard 104/105/109 keyboards for PC, Macintosh, and Sun;
USB keyboards for PC, Macintosh and Sun;
Default keyboard drivers are fully supported for Microsoft
Windows, Mac OS, Solaris and Red Hat® Linux
Keyboard
Mouse
2-, 3-, and 5-button; scroll and tilt wheel
All Mass Storage Class devices that use:
SCSI mass storage subclass
Bulk only transfer protocol
Printers
Touch screens
Pen tablets
Smart card readers
Mass Storage Devices
Digital sign pads
Joysticks
NOTE: Check with your Avocent representative for the latest list
of devices that have been tested and verified on the LongView
IP KVM extender system.
Video Performance
66
LongView® IP KVM Extenders Installer/User Guide
Table A.3: LVIP-R User Station Product Specifications (Continued)
Video Resolution
640 x 350 @ 85 Hz
640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
720 x 400 @ 70 Hz (85 Hz DVI only)
800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz
1280 x 720 @ 60 Hz
NOTE: The 1280 x 720 resolutions are the VESA CRT
computer resolutions, not the EIA 720p60 TV resolutions.
Video Standard
Color Depth
DDC version 2B
24 Bit
Audio Performance
High Performance
Line-out:
44.1 kHz over stereo channels at a resolution of 16 bits
Microphone:
44.1 kHz over a single channel at a resolution of 16 bits
Medium Performance
Line-out:
8 kHz over stereo channels at a resolution of 16 bits
Microphone:
8 kHz over a single channel at a resolution of 16 bits
Target Sync Types
(Analog output only)
Separate horizontal and vertical
PC99
Audio Standard
Safety and
EMC Approvals and
Markings
UL, FCC, cUL, VCCI, C-Tick, CE
Appendices
67
Table A.4: LVIP-T Transmitter Product Specifications
Network
Ethernet Standard
Extension Ports
Number
Ethernet II
1
Connectors
RJ-45
Console Ports
Number
USB: 2; DVI-I video: 1; audio microphone: 1; audio line-out: 1
USB Type A, DVI-I video
Type
USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line-out
and mic; 2.5 mm DC power jack
Connectors
Encryption
Type
Authenticated SSL
Dimensions
H x W x D
68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in)
0.3 Kg (0.66 lb) including cables
Weight
Environmental
Heat Dissipation
Power Consumption
AC-input power
22 W/H
6 W
100-240 VAC
AC-input current rating 1 A
AC-frequency
50/60 Hz
5 V
DC-input power
DC-input current rating 1.1 A
Operating Temperature 0° to 35° Celsius (32° to 95° Fahrenheit)
Storage Temperature
Transit Temperature
Operating Humidity
Storage Humidity
-20° to 60° Celsius (-4° to 140° Fahrenheit)
-30° to 60° Celsius (-22° to 140° Fahrenheit)
10 to 90% noncondensing
5 to 95%
68
LongView® IP KVM Extenders Installer/User Guide
Table A.4: LVIP-T Transmitter Product Specifications (Continued)
Video Performance
640 x 350 @ 85 Hz
640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
720 x 400 @ 70 Hz (85 Hz DVI only)
800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz
Video Resolution
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz, 60 Hz
Video Standard
DDC version 2B
Color Depth
24 Bit
EDID Table Settings
Audio Performance
High Performance
Normal aspect or wide screen resolutions
Line-out:
44.1 kHz over stereo channels at a resolution of 16 bits
Microphone:
44.1 kHz over a single channel at a resolution of 16 bits
Medium Performance
Line-out:
8 kHz over stereo channels at a resolution of 16 bits
Microphone:
8 kHz over a single channel at a resolution of 16 bits
Target Sync Types
(Analog input only)
Separate horizontal and vertical
PC99
Audio Standard
Safety and
EMC Approvals and
Markings
UL, FCC, cUL, VCCI, C-Tick, CE
Appendices
69
Appendix B: Factory Default Settings
Table B.1: LongView IP KVM Extender System Factory Defaults
LVIP-R, LVIPHR-R and LVIPDH-R User Stations
Name
RX_<MAC address>
192.168.13.1
0.0.0.0
IP Address
Default Gateway
Netmask
255.255.255.0
Print Screen
00 hours 10 minutes
Enabled
OSD Hotkey Sequence
OSD Inactivity Timer
OSD Inactivity Checkbox
Session Inactivity Timer
Session Inactivity Checkbox
Session Retry Time-out
Audio Performance
Network Speed
00 hours 10 minutes
Disabled
1 second
Medium
Auto-Negotiate
password
Password
Appliance Mode
Extender
Static/DHCP Network Configuration
Static
LVIP-T, LVIPHR-T and LVIPDH-T Transmitters
Name
TX_<MAC address>
IP Address
192.168.13.2
0.0.0.0
Default Gateway
Netmask
255.255.255.0
Medium
Audio Performance
Network Speed
Auto-Negotiate
70
LongView® IP KVM Extenders Installer/User Guide
Table B.1: LongView IP KVM Extender System Factory Defaults (Continued)
LVIP-T, LVIPHR-T and LVIPDH-T Transmitters (continued)
Password
password
DVI - Normal
5
Video
Video Performance
Bandwidth Management
Static/DHCP Network Configuration
Unlimited
Static
Appendices
71
Appendix C: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service.
To resolve an issue:
1. Check the pertinent section of this manual to see if the issue can be resolved by following the
procedures outlined.
Search the knowledge base or use the online service request.
-or-
Select Technical Support Contacts to find the Avocent Technical Support location nearest you.
72
LongView® IP KVM Extenders Installer/User Guide
Appendix D: Troubleshooting
No power status light on user station
•
•
Verify that the power supply is plugged in correctly.
Ensure that the power cable from the Avocent-supplied power supply is securely plugged into
the user station.
No video on monitor attached to LongView IP KVM user station
•
•
Verify that the monitor attached to the user station has power.
Ensure that the video cable from the monitor is securely plugged in to the correct connector on
the user station.
•
•
•
•
Verify that the target computer is turned on.
Confirm that a network connection exists between the transmitter and user station.
Verify the address of the target transmitter configured in the user station is correct.
Confirm that the IP address used by the transmitter has not been assigned to a second device on
the network.
•
•
Confirm that the IP address used by the user station has not been assigned to a second device
on the network.
Verify that the transmitter is drawing sufficient power from the USB connections on the target
computer and that it has booted correctly:
•
•
If the green LED on the transmitter is on, the transmitter is drawing sufficient power.
If the transmitter cannot draw sufficient power from the target computer you will need to
obtain an external power supply unit for the transmitter from Avocent. If connected
through a USB hub, ensure that the hub can supply enough power.
NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those
units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one
from Avocent.
•
Verify that the correct video setting has been configured in the transmitter serial menu:
•
If the target computer provides DVI-only video, verify that the transmitter serial menu has
been configured for DVI. Then restart the target computer.
•
If the target computer provides VGA-only video, verify that the transmitter serial menu
has been configured for VGA. Then restart the target computer.
•
•
The transmitter has an internal fan. Verify that the fan is functioning.
Turn the LongView IP KVM user station on, then off again. An informational message should
appear on the monitor for a brief moment. If the message does not appear, check the monitor
by plugging the video cable from the monitor directly into the target computer to verify that the
monitor is working and that the target computer is generating active video. If this is function-
Appendices
73
ing, check that the display settings for your target computer are set no higher than a resolution
of 1280 x 1024 at 60 Hz refresh rate.
•
If the transmitter has been power cycled (by unplugging the USB cables), ensure that all other
cables are disconnected before reconnecting the transmitter. Ensure that you connect the USB
cables first.
No mouse or keyboard operation from peripherals attached to user station
•
•
•
Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on
the user station.
Ensure that both of the USB connectors from the transmitter are securely connected to the
correct connectors on the target computer.
If the target computer can provide only one USB port for the transmitter:
•
Use an external power supply for the transmitter
NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those
units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one
from Avocent.
•
Ensure that the transmitter USB cable labeled “2” is attached to the available USB port of
the target computer.
•
•
Ensure that the correct keyboard layout is configured on the target computer for the keyboard
you are using.
Retest the mouse and keyboard by connecting them directly to the target computer and
rebooting.
No audio from speakers attached to user station
•
•
•
•
Ensure that the audio cable is securely plugged into the line-out port of the target computer
(should be color-coded green).
Ensure that the speaker cable is securely plugged into the line-out port of the LongView IP
KVM user station.
Verify that the audio sample rate has not been set to “off” for either the transmitter or the user
station.
Ensure that the same audio sample rate has been set for both the transmitter and the user sta-
tion.
•
•
Verify that the speakers are turned on.
Retest the speakers by connecting them directly to the target computer.
Poor sound quality from speakers attached to user station
•
Ensure that the same audio sample rate has been set for both the transmitter and the user sta-
tion.
74
LongView® IP KVM Extenders Installer/User Guide
Poor video quality on monitor attached to user station
•
•
Reset video by pressing <F11>.
Ensure that the video cable from the monitor is securely plugged in to the correct connector on
the user station.
•
Check the video quality using a different monitor.
No response from USB mass media device attached to the user station
•
Ensure that the mass media device is connected directly to one of the USB connectors on the
user station. If the mass media device is connected to the user station via a USB hub, it will not
be possible to access it.
•
•
Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect ports on the target computer.
Verify that the mass media device is functioning correctly by attaching it to the USB port on
another computer.
Slow file transfer rate from or to the USB mass media device
•
Check if at least one of the transmitter USB cables is connected to a high speed USB port on
the target computer. The transmitter will operate with Low Speed and Full Speed USB, but the
file transfer rate will be slower.
Connection to target computer is lost
•
•
•
•
Verify that the network cable is securely connected to the RJ-45 connector on the user station.
Verify that the user station is linked to the network and that it is receiving data.
Verify that the target computer is turned on.
Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect connectors on the target computer.
•
Verify that the transmitter is drawing sufficient power from the USB connections on the target
computer and that it has booted correctly:
•
•
If the green LED on the transmitter is on, the transmitter is drawing sufficient power.
If the transmitter cannot draw sufficient power from the target computer, obtain an
external power supply unit for the transmitter from Avocent.
NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those
units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one
from Avocent.
•
•
•
•
The transmitter has an internal fan. Verify that the fan is functioning.
Ping the transmitter from another on the network to ensure it is connected.
Reset the transmitter.
Reset the user station.
Appendices
75
•
Verify that the Ethernet network is fully operational.
Transmitter disconnected from DHCP server
•
•
Attempt to reconnect to DHCP server (new IP address should be visible).
Return to the Network Configuration Menu on the user station. Press 2 for the Transmitter IP
Address option and press Enter.
•
Press 1 to enter a new IP address as specified on the DHCP server.
76
LongView® IP KVM Extenders Installer/User Guide
License Information
77
License Information
This product includes various software programs that are copyrighted and released under the GNU General Public
License (GPL), the GNU Lesser General Public License (LGPL), and other licenses that permit copying, modification,
and redistribution of source code (such licenses referred to as Public Licenses), in particular the software program
“mtd”. A machine-readable copy of the source code protected by these Public Licenses is available from Avocent on a
medium customarily used for software interchange for a period of three years from date of purchase of this product by
MAKE NO WARRANTY (EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) OF ANY KIND REGARDING
THE SOFTWARE PROGRAMS LICENSED UNDER ANY PUBLIC LICENSE, AND TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, AVOCENT CORPORATION AND ITS LICENSORS DISCLAIM
ANY AND ALL OTHER WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE PROGRAMS
LICENSED UNDER ANY PUBLIC LICENSE.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc. 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA Everyone is permitted to copy and dis-
tribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to
guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of
the Free Software Foundation’s software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is
covered by the GNU Library General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom
to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change
the software or use pieces of it in new free programs; and that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions
translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make
sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or
modify the software.
Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the soft-
ware is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by
others will not reflect on the original authors’ reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually
obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone’s free
use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
GNU GENERAL PUBLIC LICENSE
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0.
This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the
terms of this General Public License. The “Program”, below, refers to any such program or work, and a “work based on the Program” means either
the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with
modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term “modification”.) Each
licensee is addressed as “you”.
Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the
Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of
having been made by running the Program). Whether that is true depends on what the Program does.
78 LongView® IP KVM Extenders Installer/User Guide
1.
2.
You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and
appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License
and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such
modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:
a.
b.
You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to
be licensed as a whole at no charge to all third parties under the terms of this License.
c.
If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in
the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or
else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view
a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on
the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be
reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you
distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the
distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and
every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right
to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a
storage or distribution medium does not bring the other work under the scope of this License.
3.
You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1
and 2 above provided that you also do one of the following:
a.
Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2
above on a medium customarily used for software interchange; or,
b.
Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically
performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of
Sections 1 and 2 above on a medium customarily used for software interchange; or,
c.
Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for
noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with
Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code
means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and
installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in
either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless
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If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the
source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with
the object code.
4.
5.
You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy,
modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have
received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the
Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the
Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying,
distributing or modifying the Program or works based on it.
6.
7.
Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor
to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients’
exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.
If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are
imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the
conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent
obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free
License Information
79
redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this
License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and
the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this
section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices.
Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of
that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose
that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
8.
9.
If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright
holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that
distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body
of this License.
The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be
similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and “any later
version”, you have the option of following the terms and conditions either of that version or of any later version published by the Free Software
Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software
Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for
permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make
exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting
the sharing and reuse of software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE
PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY
OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY
OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
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