USERꢀGUIDE
Plantronics .audio™ 910
BLUETOOTH® HEADSET SySTEm
FEATURES
CHARGING
Horizontalꢀboomꢀ
adjustment
Callꢀcontrolꢀ
button
Chargeꢀ
connection
Statusꢀindicatorꢀlight
Noise-cancellingꢀ
microphoneꢀwithꢀ
WindSmart®ꢀtechnology
Power/muteꢀbutton
USBꢀcharging
Listenꢀvolumeꢀ
adjustꢀbuttonꢀ+/-
Earꢀtip
Beforeꢀusing,ꢀyouꢀmustꢀfirstꢀchargeꢀyourꢀheadset.ꢀTheꢀindicatorꢀlightꢀflashesꢀredꢀwhileꢀ
chargingꢀandꢀturnsꢀsolidꢀblueꢀwhenꢀtheꢀheadsetꢀisꢀfullyꢀcharged.
20ꢀminutesꢀ=ꢀminimumꢀcharge
3ꢀhoursꢀ=ꢀfullꢀcharge
Pairing/connectꢀ
button
NOTE: Do not use headset while charging and do not connect the charger while headset is in use.
Indicatorꢀlight
4
5
POWERING
PAIRING
Powering headset
Pairing headset with Bluetooth phone
Pressꢀandꢀholdꢀtheꢀpower/muteꢀbuttonꢀ
forꢀthreeꢀsecondsꢀtoꢀturnꢀtheꢀheadsetꢀ
onꢀorꢀoff.
Theꢀindicatorꢀlightꢀflashesꢀblueꢀwhenꢀtheꢀ
headsetꢀisꢀon.ꢀ
ꢀ
Theꢀindicatorꢀlightꢀwillꢀflashꢀredꢀwhenꢀ
theꢀbatteryꢀbecomesꢀlow.
Beforeꢀusingꢀyourꢀheadsetꢀforꢀtheꢀfirstꢀtime,ꢀyouꢀmustꢀpairꢀitꢀwithꢀyourꢀBluetoothꢀphoneꢀorꢀꢀ
device.ꢀEnsureꢀthatꢀtheꢀheadsetꢀisꢀfullyꢀcharged.ꢀForꢀinstructionsꢀonꢀsettingꢀupꢀandꢀpairingꢀ
withꢀBluetoothꢀdevicesꢀotherꢀthanꢀmobileꢀphones,ꢀpleaseꢀconsultꢀyourꢀBluetoothꢀdeviceꢀ
userꢀguide.
Powering USB Bluetooth adapter
Turnꢀonꢀbothꢀdevices.
2.ꢀWhileꢀtheꢀheadsetꢀisꢀflashingꢀredꢀandꢀ
blue,ꢀuseꢀtheꢀphoneꢀmenuꢀtoꢀsearchꢀ
forꢀBluetoothꢀdevicesꢀandꢀselectꢀ“510ꢀ
Plantronics”.
1.ꢀSimultaneouslyꢀpressꢀtheꢀvolumeꢀ
adjustꢀbuttonꢀmarkedꢀ+ꢀ(volumeꢀup)ꢀ
andꢀtheꢀcallꢀcontrolꢀbutton.ꢀReleaseꢀ
theꢀbuttonsꢀwhenꢀtheꢀindicatorꢀlightꢀ
beginsꢀtoꢀflashꢀredꢀthenꢀblue.
3.ꢀWhenꢀpromptedꢀforꢀpassword,ꢀenterꢀ
0000.ꢀTheꢀheadsetꢀwillꢀflashꢀblueꢀwhenꢀ
pairedꢀsuccessfully.
TheꢀUSBꢀBluetoothꢀadapterꢀisꢀautomaticallyꢀpoweredꢀonꢀuponꢀinsertingꢀintoꢀtheꢀUSBꢀportꢀ
ofꢀtheꢀcomputer.ꢀIfꢀtheꢀUSBꢀportꢀonꢀyourꢀcomputerꢀisꢀhardꢀtoꢀaccess,ꢀyouꢀcanꢀuseꢀtheꢀUSBꢀ
extensionꢀcable.
NOTE: The USB Bluetooth adapter is automatically active with the current paired headset
when powered on.
6
7
PAIRING
INSTALLING PERSONOCALL® SOFTWARE
Pairing headset
with USB Bluetooth adapter
PlantronicsꢀPerSonoCall®ꢀsoftwareꢀprovidesꢀtheꢀlinkꢀbetweenꢀyourꢀBluetoothꢀheadsetꢀandꢀ
compatibleꢀsoftphoneꢀapplicationsꢀonꢀyourꢀcomputer.ꢀPerSonoCallꢀsoftwareꢀprovidesꢀtheꢀ
abilityꢀtoꢀremotelyꢀdetectꢀandꢀanswer/endꢀaꢀcallꢀfromꢀyourꢀsoftphoneꢀapplicationꢀviaꢀtheꢀ
headsetꢀcallꢀcontrolꢀbutton.
Inꢀaddition,ꢀPerSonoCallꢀprovidesꢀsomeꢀbasicꢀconfigurationꢀandꢀstatusꢀinformationꢀaboutꢀ
theꢀsystem.ꢀSeeꢀpageꢀ10ꢀforꢀmoreꢀdetails.
2 sec.
CheckꢀtheꢀPerSonoCallꢀcompatibilityꢀlistꢀatꢀwww.plantronics.com/personocallꢀforꢀtheꢀ
mostꢀcurrentꢀinformationꢀonꢀsoftphoneꢀcompatibility.ꢀIfꢀyourꢀsoftphoneꢀisꢀnotꢀcurrentlyꢀ
supportedꢀbyꢀPerSonoCall,ꢀpleaseꢀreferꢀtoꢀpageꢀ14.
1.ꢀ WithꢀtheꢀCDꢀinserted,ꢀgoꢀtoꢀtheꢀPerSonoCallꢀmainꢀscreenꢀandꢀclickꢀonꢀ“Installꢀtheꢀ
PerSonoCallꢀSoftware”.
NOTE: The headset and USB Bluetooth adapter are paired to each other at the factory. However, if you
have purchased a USB Bluetooth adapter separately, or if you wish to use a replacement headset
with your existing adapter, the units must be paired.
2.ꢀ Yourꢀsoftphoneꢀmayꢀrequireꢀyouꢀtoꢀchooseꢀwhichꢀaudioꢀdeviceꢀyouꢀwishꢀtoꢀuse.ꢀPleaseꢀ
referꢀtoꢀsoftphoneꢀdocumentationꢀforꢀdetails.
Powerꢀonꢀtheꢀheadset.ꢀInsertꢀtheꢀUSBꢀBluetoothꢀadapterꢀintoꢀtheꢀUSBꢀportꢀofꢀyourꢀcomputer.
1.ꢀ Simultaneouslyꢀpressꢀtheꢀheadsetꢀꢀ
listenꢀvolumeꢀadjustꢀbuttonꢀmarkedꢀꢀ
+ꢀ(volumeꢀup)ꢀandꢀtheꢀcallꢀcontrolꢀꢀ
button.ꢀReleaseꢀtheꢀbuttonsꢀwhenꢀꢀ
theꢀindicatorꢀlightꢀbeginsꢀtoꢀflashꢀꢀ
redꢀthenꢀblue.
2.ꢀ PinchꢀtheꢀUSBꢀBluetoothꢀadapterꢀ
pairing/connectꢀbuttonꢀforꢀatꢀleastꢀ
2ꢀsecondsꢀuntilꢀadapterꢀflashesꢀredꢀ
andꢀblueꢀandꢀbeginꢀpairingꢀwithꢀyourꢀ
Bluetoothꢀheadset.
NOTE: When the USB Bluetooth adapter is installed, it becomes the default audio device in
your computer. You can set preferences manually in the Windows® operating system through
the Sounds and Audio Devices option in the Control Panel.
NOTE: Once installation is complete, we recommend that you set PerSonoCall to launch
whenever the Windows® operating system starts. See page 10 for details.
NOTE: Take caution when manually pairing the USB adapter. Do not press hard. Please “pinch”
with both fingers rather than push on the adapter to avoid damage to the adapter or USB port.
System tray icons
Afterꢀinstallingꢀtheꢀsoftware,ꢀoneꢀofꢀtheꢀfourꢀsystemꢀtrayꢀiconsꢀwillꢀappearꢀinꢀtheꢀtrayꢀ
barꢀatꢀtheꢀbottomꢀofꢀyourꢀscreenꢀshowingꢀtheꢀstatusꢀofꢀheadsetꢀcommunicationꢀwithꢀ
PerSonoCall.
:ꢀNoꢀheadsetꢀdetectedꢀ
:ꢀHeadsetꢀdetected,ꢀnoꢀradioꢀlinkꢀtoꢀUSBꢀBluetoothꢀadapterꢀ
:ꢀHeadsetꢀdetectedꢀandꢀradioꢀlinkꢀtoꢀUSBꢀBluetoothꢀadapterꢀactiveꢀ
:ꢀHeadsetꢀdetectedꢀandꢀradioꢀlinkꢀtoꢀUSBꢀBluetoothꢀadapterꢀisꢀlockedꢀon
8
9
INSTALLING PERSONOCALL SOFTWARE
Right-clickꢀonꢀtheꢀheadsetꢀsystemꢀtrayꢀiconꢀandꢀchooseꢀ“Options”.ꢀThisꢀwillꢀbringꢀupꢀtheꢀPerSonoCallꢀBasicꢀOptionsꢀandꢀCurrentꢀStatusꢀscreens.
Basic Options screen
Current Status screen
NOTE: Some PerSonoCall features are grayed out and not applicable to the .Audio 910 system.
NOTE: Some PerSonoCall features are grayed out and not applicable to the .Audio 910 system.
LaunchꢀPerSonoCallꢀwheneverꢀWindows®ꢀstartsꢀ
CheckꢀthisꢀboxꢀtoꢀautomaticallyꢀlaunchꢀtheꢀPerSonoCallꢀapplicationꢀwheneverꢀyouꢀ
startꢀyourꢀcomputer.ꢀThisꢀisꢀrecommended.
Headsetꢀstatusꢀboxꢀ
Providesꢀinformationꢀyouꢀmayꢀneedꢀforꢀtechnicalꢀassistance.ꢀTheꢀheadsetꢀindicatorsꢀ
listedꢀwillꢀbeꢀcheckedꢀifꢀactive.
Lockꢀheadsetꢀradioꢀlinkꢀonꢀ
Softphoneꢀstatusꢀboxꢀ
CheckꢀthisꢀboxꢀtoꢀpreventꢀPerSonoCallꢀfromꢀturningꢀoffꢀtheꢀradioꢀlinkꢀwhenꢀnoꢀcallsꢀ
areꢀpresent.ꢀSeeꢀ“Answering/ending/makingꢀcallsꢀwithꢀPerSonoCallꢀonꢀsoftphone”ꢀ
onꢀpageꢀ14ꢀtoꢀlearnꢀmore.ꢀBeꢀawareꢀthatꢀlockingꢀtheꢀheadsetꢀradioꢀlinkꢀonꢀwillꢀ
dramaticallyꢀreduceꢀheadsetꢀstandbyꢀandꢀtalkꢀtime.
Listsꢀtheꢀselectableꢀoutgoingꢀlinesꢀasꢀwellꢀasꢀtheꢀnumberꢀofꢀcallsꢀactive,ꢀringing,ꢀonꢀ
holdꢀandꢀcompleted.
NOTE: In some cases compatible softphones may not show the available outgoing line in the
softphone status box. This will not affect how the softphone operates with PerSonoCall.
Allowꢀcallꢀcontrolꢀbuttonꢀtoꢀtoggleꢀtheꢀheadset’sꢀradioꢀlinkꢀ
Checkꢀthisꢀboxꢀtoꢀturnꢀtheꢀradioꢀlinkꢀtoꢀtheꢀheadsetꢀonꢀandꢀoffꢀtoꢀsupportꢀmultipointꢀ
functionality.ꢀSeeꢀpageꢀ15.
Showꢀwarningꢀifꢀtheꢀheadset’sꢀradioꢀlinkꢀisꢀleftꢀonꢀforꢀaꢀlongꢀtimeꢀ
Checkꢀthisꢀboxꢀtoꢀbeꢀgivenꢀaꢀreminderꢀifꢀyourꢀheadsetꢀradioꢀlinkꢀisꢀleftꢀonꢀforꢀmoreꢀ
thanꢀ30ꢀminutes.ꢀLeavingꢀtheꢀheadsetꢀradioꢀlinkꢀonꢀforꢀlongꢀperiodsꢀofꢀtimeꢀwillꢀ
dramaticallyꢀreduceꢀheadsetꢀstandbyꢀandꢀtalkꢀtime.
10
11
ADJUSTING FIT
Inserting a new ear tip
Wearing the headset
Rotateꢀtheꢀmicrophoneꢀhorizontallyꢀandꢀverticallyꢀasꢀillustrated,ꢀtoꢀselectꢀforꢀleftꢀorꢀrightꢀ
earꢀwearing.ꢀTheꢀillustrationꢀshowsꢀconversionꢀfromꢀrightꢀtoꢀleftꢀearꢀwearing.ꢀReverseꢀtheꢀ
procedureꢀtoꢀconvertꢀfromꢀleftꢀtoꢀrightꢀearꢀwearing.
Replacing the ear tip
Slideꢀtheꢀheadsetꢀoverꢀandꢀbehindꢀyourꢀear.ꢀPressꢀgentlyꢀtowardsꢀyourꢀearꢀforꢀaꢀsnugꢀfit.ꢀ
Adjustꢀtheꢀmicrophoneꢀpositionꢀsoꢀthatꢀitꢀisꢀdirectedꢀtowardsꢀyourꢀmouth.
12
13
USING YOUR HEADSET
Answering/ending/making calls
with PerSonoCall on softphone
Multipoint versatility
To make a call,ꢀpressꢀtheꢀcallꢀcontrolꢀbuttonꢀtoꢀtakeꢀtheꢀsoftphoneꢀoffꢀtheꢀhook.ꢀYouꢀ
Theꢀ.Audioꢀ910ꢀheadsetꢀhasꢀmultipointꢀtechnologyꢀwhichꢀallowsꢀyouꢀtoꢀswitchꢀseamlesslyꢀ
betweenꢀtwoꢀaudioꢀdevices.ꢀYouꢀcanꢀanswerꢀaꢀcallꢀfromꢀeitherꢀyourꢀPC-basedꢀsoftphoneꢀorꢀ
yourꢀmobileꢀphoneꢀbyꢀpressingꢀtheꢀcallꢀcontrolꢀbutton.ꢀTheꢀheadsetꢀmustꢀbeꢀpairedꢀtoꢀbothꢀ
devicesꢀandꢀthenꢀtoꢀenableꢀthisꢀfunctionality,ꢀseeꢀ"Allowꢀcallꢀcontrolꢀbuttonꢀ
shouldꢀhearꢀaꢀdialꢀtone.
To answer or end a call,ꢀpressꢀtheꢀcallꢀcontrolꢀbutton.
toꢀtoggleꢀtheꢀheadset’sꢀradioꢀlink"ꢀonꢀtheꢀBasicꢀOptionsꢀscreenꢀonꢀpageꢀ10.
WhenꢀusingꢀPerSonoCall,ꢀtheꢀradioꢀlinkꢀbetweenꢀtheꢀheadsetꢀandꢀtheꢀUSBꢀBluetoothꢀ
adapterꢀwillꢀonlyꢀbeꢀactiveꢀduringꢀaꢀcall.ꢀThisꢀisꢀtheꢀdefaultꢀsettingꢀintendedꢀtoꢀpreserveꢀ
theꢀbatteryꢀlifeꢀofꢀtheꢀheadset.ꢀHowever,ꢀyouꢀmayꢀwishꢀtoꢀhaveꢀtheꢀradioꢀlinkꢀactiveꢀwhenꢀ
notꢀonꢀaꢀcallꢀsoꢀyouꢀcanꢀlistenꢀtoꢀotherꢀaudioꢀsources,ꢀsuchꢀasꢀstreamingꢀaudioꢀonꢀyourꢀ
PC.ꢀYouꢀcanꢀlockꢀtheꢀradioꢀlinkꢀonꢀinꢀtwoꢀways:
Additional features
Only with mobile phone
•ꢀBasicꢀOptionsꢀscreen—checkꢀtheꢀboxꢀforꢀ"Lockꢀheadsetꢀradioꢀlinkꢀon"—seeꢀpageꢀ10.
•ꢀRightꢀclickꢀonꢀsystemꢀtrayꢀicon—andꢀchooseꢀ"Lockꢀradioꢀlinkꢀon".
Redialling last number
Switching a call from phone to headset
Toꢀactivateꢀlastꢀnumberꢀredial,ꢀdouble-
clickꢀtheꢀcallꢀcontrolꢀbutton.ꢀYouꢀwillꢀ
hearꢀaꢀhighꢀtoneꢀforꢀeachꢀkeyꢀpress.ꢀ
Whenꢀyouꢀhearꢀaꢀfurtherꢀtone,ꢀtheꢀlastꢀ
numberꢀhasꢀbeenꢀredialled.
Toꢀswitchꢀanꢀactiveꢀcallꢀfromꢀyourꢀphoneꢀ
toꢀyourꢀheadset,ꢀbrieflyꢀpressꢀtheꢀcallꢀ
controlꢀbutton.
NOTE: Locking the radio link on for extended periods of time will significantly reduce the
standby and talk time of the headset.
Switchingꢀaꢀcallꢀfromꢀheadsetꢀtoꢀphone
For softphones not compatible with PerSonoCall
Toꢀswitchꢀanꢀactiveꢀcallꢀfromꢀyourꢀ
headsetꢀtoꢀyourꢀphone,ꢀpressꢀandꢀholdꢀ
theꢀcallꢀcontrolꢀbuttonꢀuntilꢀyouꢀhearꢀaꢀ
tone.ꢀWhenꢀyouꢀhearꢀaꢀsecondꢀtone,ꢀtheꢀ
transferꢀhasꢀbeenꢀcompletedꢀandꢀyouꢀcanꢀ
releaseꢀtheꢀbutton.
Rejecting a call
CheckꢀtheꢀPerSonoCallꢀcompatibilityꢀlistꢀatꢀwww.plantronics.com/personocallꢀforꢀtheꢀmostꢀ
currentꢀinformationꢀonꢀsoftphoneꢀcompatibility.
Whenꢀreceivingꢀanꢀincomingꢀcall,ꢀpressꢀ
andꢀholdꢀtheꢀcallꢀcontrolꢀbutton.ꢀYouꢀwillꢀ
hearꢀaꢀtone.ꢀWhenꢀyouꢀhearꢀaꢀsecondꢀ
tone,ꢀtheꢀcallꢀhasꢀbeenꢀrejectedꢀandꢀyouꢀ
canꢀreleaseꢀtheꢀbutton.
IfꢀyourꢀsoftphoneꢀisꢀnotꢀcurrentlyꢀsupportedꢀbyꢀPerSonoCall,ꢀremoteꢀdetectionꢀandꢀ
answer/endꢀviaꢀtheꢀheadsetꢀdoesꢀnotꢀfunction.ꢀPressingꢀtheꢀcallꢀcontrolꢀbuttonꢀonꢀtheꢀ
headsetꢀwillꢀonlyꢀopenꢀandꢀcloseꢀtheꢀradioꢀlinkꢀprovidingꢀaudio;ꢀyouꢀmustꢀanswerꢀtheꢀcallꢀ
fromꢀtheꢀsoftphone.
Using voice dialling
Withꢀtheꢀheadsetꢀon,ꢀpressꢀandꢀholdꢀ
theꢀcallꢀcontrolꢀbuttonꢀforꢀ2ꢀseconds,ꢀ
untilꢀyouꢀhearꢀaꢀsecondꢀtone,ꢀtoꢀactivateꢀ
voiceꢀdialling.
Answering/ending/making calls
with mobile phone
NOTE: To use voice activated dialling, the
voice dialling feature must be enabled
on your phone. See your Bluetooth phone
manual for instructions.
To answer or end a call,ꢀbrieflyꢀpressꢀtheꢀcallꢀcontrolꢀbutton.
To make a call,ꢀenterꢀnumberꢀonꢀyourꢀphone,ꢀpressꢀsendꢀandꢀtheꢀcallꢀisꢀautomaticallyꢀ
transferredꢀtoꢀheadset;ꢀnoꢀneedꢀtoꢀpressꢀtheꢀcallꢀcontrolꢀbutton.
14
15
USING YOUR HEADSET
Adjusting volume
INDICATOR LIGHTS
Headset indicator lights
Headsetꢀstatusꢀ
Light
Powerꢀ
Flashesꢀblue
Chargingꢀ
Flashesꢀred
Fullyꢀchargedꢀ
Batteryꢀlowꢀꢀ
Pairingꢀ
Solidꢀblue
Flashesꢀred
Flashesꢀredꢀandꢀblue
Toꢀincreaseꢀlisteningꢀvolume,ꢀpressꢀtheꢀupperꢀendꢀ(+)ꢀofꢀtheꢀvolumeꢀbutton.ꢀToꢀdecreaseꢀ
listeningꢀvolume,ꢀpressꢀtheꢀlowerꢀendꢀ(-).
Bluetoothꢀdeviceꢀ
Connectedꢀtoꢀheadsetꢀ
Toꢀadjustꢀtheꢀlistenꢀorꢀspeakꢀvolumeꢀofꢀtheꢀsoftphone,ꢀpleaseꢀreferꢀtoꢀtheꢀsoftphoneꢀ
userꢀdocumentation.
Flashesꢀblue
Toꢀadjustꢀtheꢀlistenꢀorꢀspeakꢀvolumeꢀofꢀtheꢀaudioꢀdeviceꢀonꢀtheꢀcomputer,ꢀuseꢀtheꢀSoundꢀ
andꢀAudioꢀDeviceꢀsectionꢀonꢀtheꢀControlꢀPanel.
Bluetooth USB adapter indicator lights
Muting a call
Actionꢀ
Light
Disconnectedꢀfromꢀtheꢀheadsetꢀ
Flashesꢀpurple
Connectedꢀtoꢀtheꢀheadsetꢀ
Radioꢀlinkꢀactiveꢀ
Solidꢀblue
Flashesꢀblue
Pairingꢀmodeꢀ
Flashesꢀredꢀandꢀblue
Duringꢀaꢀcall,ꢀbrieflyꢀpressꢀtheꢀpower/muteꢀbuttonꢀtoꢀmuteꢀtheꢀmicrophone.ꢀWhenꢀmuted,ꢀ
theꢀheadsetꢀwillꢀsoundꢀtwoꢀtonesꢀeveryꢀ30ꢀseconds.ꢀ
Toꢀunmuteꢀpressꢀtheꢀbuttonꢀagain.
16
17
TROUBLESHOOTING FOR .AUDIO 910
Problem
Solution
Problem
Solution
MyꢀVoyagerꢀheadsetꢀdoesꢀnotꢀworkꢀ
withꢀtheꢀsoftphoneꢀIꢀamꢀusingꢀonꢀmyꢀ
PCꢀ(Iꢀcannotꢀanswerꢀorꢀdisconnectꢀ
fromꢀtheꢀheadsetꢀcallꢀbutton).
•ꢀCheckꢀcompatibilityꢀlistꢀonꢀwww.plantronics.com/ꢀ
personocallꢀtoꢀensureꢀyourꢀsoftphoneꢀisꢀ
Soundꢀinꢀheadsetꢀisꢀdistorted.ꢀ
Iꢀcanꢀhearꢀechoꢀinꢀheadset.
•ꢀLowerꢀtheꢀlistenꢀvolumeꢀonꢀyourꢀsoftphoneꢀuntilꢀ
theꢀdistortionꢀdisappears.
compatibleꢀforꢀremoteꢀanswerꢀandꢀdisconnect.
•ꢀIfꢀtheꢀdistortionꢀisꢀstillꢀpresent,ꢀlowerꢀtheꢀlistenꢀ
volumeꢀcontrolꢀonꢀtheꢀcomputer.
•ꢀHeadsetꢀbatteryꢀneedsꢀtoꢀbeꢀcharged.ꢀSeeꢀpageꢀ5.
•ꢀHeadsetꢀisꢀnotꢀpairedꢀtoꢀtheꢀUSBꢀBluetoothꢀ
adapter.ꢀSeeꢀpageꢀ8.
•ꢀAdjustꢀvolumeꢀonꢀheadset.ꢀSeeꢀpageꢀ16.
•ꢀWhenꢀaꢀPCꢀgoesꢀintoꢀstandbyꢀorꢀhibernation,ꢀtheꢀ
USBꢀBluetoothꢀadapterꢀisꢀnoꢀlongerꢀpoweredꢀon.ꢀ
EnsureꢀyourꢀPCꢀisꢀinꢀanꢀactiveꢀstate.
Iꢀcanꢀhearꢀtooꢀmuchꢀbackgroundꢀ
conversationꢀorꢀnoise.
•ꢀSpeakꢀvolumeꢀisꢀtooꢀhigh.ꢀLowerꢀtheꢀspeakꢀ
volumeꢀonꢀyourꢀsoftphoneꢀuntilꢀtheꢀnoiseꢀ
disappears.ꢀIfꢀtheꢀnoiseꢀisꢀstillꢀpresent,ꢀlowerꢀtheꢀ
microphoneꢀvolumeꢀcontrolꢀonꢀtheꢀcomputer.
•ꢀEnsureꢀPerSonoCallꢀsoftwareꢀisꢀinstalledꢀ
andꢀrunning.ꢀSeeꢀpageꢀ9.
TheꢀotherꢀheadsetꢀIꢀwasꢀusingꢀtoꢀlistenꢀtoꢀ
musicꢀdoesꢀnotꢀworkꢀanyꢀmore.
•ꢀTheꢀUSBꢀBluetoothꢀadapterꢀwillꢀsetꢀitselfꢀasꢀtheꢀ
defaultꢀaudioꢀdeviceꢀinꢀWindows®.ꢀUseꢀtheꢀAudioꢀ
settingsꢀinꢀWindows®ꢀunderꢀSoundsꢀandꢀAudioꢀ
Devicesꢀtoꢀchangeꢀtheꢀdeviceꢀusedꢀforꢀaudio.
I’veꢀpluggedꢀinꢀtheꢀUSBꢀBluetoothꢀ
adapter,ꢀbutꢀmyꢀheadsetꢀdoesꢀnotꢀrespondꢀ
toꢀbuttonꢀpresses.
•ꢀHeadsetꢀisꢀnotꢀpairedꢀtoꢀtheꢀUSBꢀBluetoothꢀ
adapter.ꢀSeeꢀpageꢀ8.
•ꢀHeadsetꢀbatteryꢀneedsꢀtoꢀbeꢀcharged.ꢀSeeꢀpageꢀ5.
•ꢀHeadsetꢀmayꢀbeꢀoutꢀofꢀrangeꢀofꢀtheꢀUSBꢀ
Bluetoothꢀadapter.ꢀMoveꢀcloserꢀtoꢀadapterꢀuntilꢀ
theꢀheadsetꢀisꢀwithinꢀrange.ꢀRangeꢀvariesꢀwithꢀ
officeꢀenvironment.
Myꢀheadsetꢀstopsꢀrespondingꢀ
toꢀbuttonꢀpresses.
•ꢀHeadsetꢀbatteryꢀmayꢀbeꢀdead,ꢀsoꢀensureꢀtheꢀ
headsetꢀisꢀfullyꢀcharged.ꢀSeeꢀpageꢀ5.ꢀ
•ꢀWhenꢀaꢀPCꢀgoesꢀintoꢀstandbyꢀorꢀhibernation,ꢀtheꢀ
USBꢀBluetoothꢀadapterꢀisꢀnoꢀlongerꢀpoweredꢀon.ꢀ
EnsureꢀyourꢀPCꢀisꢀinꢀanꢀactiveꢀstate.
•ꢀWhenꢀaꢀPCꢀgoesꢀintoꢀstandbyꢀorꢀhibernation,ꢀtheꢀ
USBꢀBluetoothꢀadapterꢀisꢀnoꢀlongerꢀpoweredꢀon.ꢀ
EnsureꢀyourꢀPCꢀisꢀinꢀanꢀactiveꢀstate.
Batteryꢀtalkꢀtimeꢀorꢀstandbyꢀtimeꢀisꢀ
significantlyꢀdegradedꢀevenꢀafterꢀaꢀꢀ
fullꢀcharge.ꢀ
•ꢀTheꢀheadsetꢀradioꢀlinkꢀisꢀlockedꢀon.ꢀEnsureꢀyouꢀdoꢀ
notꢀlockꢀtheꢀradioꢀlinkꢀonꢀforꢀlongꢀperiodsꢀofꢀtimeꢀ
asꢀitꢀwillꢀsignificantlyꢀreduceꢀtheꢀstandbyꢀandꢀtalkꢀ
timeꢀofꢀtheꢀheadset.ꢀSeeꢀpageꢀ10.
•ꢀHeadsetꢀisꢀnotꢀpairedꢀtoꢀtheꢀUSBꢀBluetoothꢀ
adapter.ꢀSeeꢀpageꢀ8.ꢀ
I’veꢀinstalledꢀPerSonoCallꢀandꢀtheꢀUSBꢀ
Bluetoothꢀadapterꢀbutꢀtheꢀsystemꢀtrayꢀiconꢀ
showsꢀaꢀredꢀXꢀ(denotingꢀnoꢀconnection).
•ꢀBatteryꢀmayꢀbeꢀdeteriorating.ꢀCallꢀyourꢀsupplierꢀ
orꢀPlantronics.
•ꢀHeadsetꢀisꢀnotꢀpairedꢀtoꢀtheꢀUSBꢀBluetoothꢀ
adapter.ꢀSeeꢀpageꢀ8.
Iꢀcannotꢀhearꢀcaller/dialꢀtone.
•ꢀHeadsetꢀbatteryꢀneedsꢀtoꢀbeꢀcharged.ꢀSeeꢀpageꢀ5.
•ꢀTheꢀUSBꢀBluetoothꢀadapterꢀisꢀnotꢀsetꢀasꢀtheꢀ
defaultꢀaudioꢀdevice.ꢀUseꢀtheꢀAudioꢀsettingsꢀinꢀ
Windows®ꢀunderꢀSoundsꢀandꢀAudioꢀDevicesꢀtoꢀ
selectꢀ“PlantronicsꢀBTꢀAdapter”ꢀasꢀtheꢀaudioꢀ
device.
Iꢀhearꢀbeepsꢀinꢀtheꢀheadset.
•ꢀOneꢀbeepꢀeveryꢀ10ꢀsecondsꢀisꢀcausedꢀbyꢀaꢀlowꢀ
batteryꢀwarning.ꢀRechargeꢀbatteryꢀbyꢀreturningꢀ
headsetꢀtoꢀtheꢀchargingꢀstandꢀforꢀoneꢀtoꢀthreeꢀ
hoursꢀuntilꢀindicatorꢀlightꢀturnsꢀblue.
•ꢀOneꢀbeepꢀisꢀanꢀoutꢀofꢀrangeꢀwarning.ꢀ
MoveꢀcloserꢀtoꢀtheꢀUSBꢀBluetoothꢀadapter.
•ꢀListeningꢀvolumeꢀisꢀtooꢀlow.ꢀPressꢀtheꢀvolumeꢀupꢀ
buttonꢀonꢀtheꢀheadset.ꢀSeeꢀpageꢀ16.
•ꢀTwoꢀbeepsꢀeveryꢀ30ꢀsecondsꢀindicateꢀyourꢀmuteꢀisꢀ
on.ꢀPressꢀtheꢀmuteꢀbuttonꢀonceꢀtoꢀturnꢀmuteꢀoff.
Callersꢀcannotꢀhearꢀme.
•ꢀHeadsetꢀisꢀmuted.ꢀPressꢀtheꢀmuteꢀbuttonꢀonꢀ
headsetꢀtoꢀunmuteꢀtheꢀmicrophone.ꢀSeeꢀpageꢀ16.
•ꢀHeadsetꢀmicrophoneꢀboomꢀalignedꢀincorrectly.ꢀ
Alignꢀtheꢀheadsetꢀboomꢀwithꢀyourꢀmouth.
•ꢀUncheckꢀtheꢀboxꢀinꢀtheꢀBasicꢀOptionsꢀscreenꢀforꢀ
“Allowꢀheadsetꢀcallꢀcontrolꢀbuttonꢀtoꢀtoggleꢀtheꢀ
headset’sꢀradioꢀlink”.ꢀSeeꢀpageꢀ10.
Pressingꢀtheꢀcallꢀcontrolꢀbuttonꢀonꢀtheꢀ
headsetꢀwhenꢀIꢀhaveꢀanꢀincomingꢀcallꢀ
onꢀmyꢀsoftphoneꢀhangsꢀupꢀtheꢀcall.
•ꢀSpeakꢀvolumeꢀisꢀtooꢀlow.ꢀIncreaseꢀtheꢀspeakꢀ
volumeꢀonꢀyourꢀsoftphoneꢀuntilꢀyouꢀcanꢀbeꢀheardꢀ
byꢀcallers.ꢀIfꢀtheꢀvolumeꢀisꢀstillꢀtooꢀlow,ꢀincreaseꢀ
theꢀmicrophoneꢀlevelꢀonꢀyourꢀcomputer.
•ꢀCheckꢀtheꢀboxꢀinꢀtheꢀBasicꢀOptionsꢀscreenꢀforꢀ
“Allowꢀheadsetꢀcallꢀcontrolꢀbuttonꢀtoꢀtoggleꢀtheꢀ
headset’sꢀradioꢀlink”.ꢀSeeꢀpageꢀ10.
Iꢀamꢀusingꢀmyꢀheadsetꢀtoꢀanswerꢀcallsꢀ
fromꢀbothꢀmyꢀsoftphoneꢀandꢀmyꢀmobileꢀ
phone,ꢀandꢀpressingꢀtheꢀcallꢀcontrolꢀ
buttonꢀonꢀtheꢀheadsetꢀtakesꢀmyꢀsoftphoneꢀ
offꢀtheꢀhookꢀinsteadꢀofꢀansweringꢀmyꢀ
ringingꢀmobileꢀphone.
•ꢀHeadsetꢀbatteryꢀneedsꢀtoꢀbeꢀcharged.ꢀSeeꢀpageꢀ5.
•ꢀTheꢀUSBꢀBluetoothꢀadapterꢀisꢀnotꢀsetꢀasꢀtheꢀ
defaultꢀaudioꢀdevice.ꢀUseꢀtheꢀAudioꢀsettingsꢀinꢀ
Windows®ꢀunderꢀSoundsꢀandꢀAudioꢀDevicesꢀ
toꢀselectꢀ“PlantronicsꢀBTꢀAdapter”ꢀasꢀtheꢀaudioꢀ
device.
ꢀ
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PlantronicsꢀLtdꢀ
WoottonꢀBassett,ꢀUKꢀ
Tel:ꢀ0800ꢀ410ꢀ014
PlantronicsꢀAcousticsꢀ
ItaliaꢀSrlꢀ
Milano,ꢀItaliaꢀ
TECHNICAL ASSISTANCE
frequentlyꢀaskedꢀquestions,ꢀcompatibilityꢀandꢀaccessibilityꢀinformation.ꢀTheꢀPlantronicsꢀ
TechnicalꢀAssistanceꢀCenterꢀ(TAC)ꢀisꢀalsoꢀreadyꢀtoꢀassistꢀyouꢀonꢀ0800ꢀ410ꢀ014.
NumeroꢀVerde:ꢀ800ꢀ950ꢀ934
PlantronicsꢀB.V.ꢀ
Hoofddorp,ꢀNederlandꢀ
Tel:ꢀ0800ꢀ752ꢀ6876ꢀ(NL)ꢀ
ꢀꢀꢀꢀꢀꢀꢀ00800ꢀ752ꢀ687ꢀ66ꢀ(BE/LUX)
PlantronicsꢀIberia,ꢀS.L.ꢀ
Madrid,ꢀEspañaꢀ
Tel:ꢀ902ꢀ415ꢀ191ꢀꢀ
ꢀꢀꢀꢀꢀꢀꢀ+34ꢀ91ꢀ640ꢀ47ꢀ44ꢀ(ES)ꢀ
Tel:ꢀ800ꢀ844ꢀ517ꢀ(PT)
PlantronicsꢀSarlꢀ
Noisy-le-Grand,ꢀFranceꢀ
NoꢀIndigoꢀ:ꢀ0825ꢀ082599ꢀ
0,ꢀ15ꢀ4ꢀTTCꢀ/ꢀmnꢀ
NordicꢀRegionꢀ
AUT, BEL, DEU, DNK, ESP,
FRA, GRC, ITA, IRL, LUX,
NLD, PRT, SWE, FIN, CYP,
CZE, EST, HUN, LVA, LTU,
MLT, POL, SVK, SVN.
Tel:ꢀFinland:ꢀ0800ꢀ117ꢀ095ꢀ
Tel:ꢀSverige:ꢀ02002ꢀ14681ꢀ
Tel:ꢀDanmark:ꢀ8088ꢀ4610ꢀ
Tel:ꢀNorge:ꢀ800ꢀ113ꢀ36
+33ꢀ14167ꢀ4141
PlantronicsꢀGmbHꢀ
Hürth,ꢀDeutschlandꢀ
Tel:ꢀ0800ꢀ9323400ꢀ
Österreich:ꢀ0800ꢀ242ꢀ500ꢀ
Schweiz:ꢀ0800ꢀ932ꢀ340
PlantronicsꢀMiddleꢀEast,ꢀꢀ
EasternꢀEurope,ꢀandꢀꢀAfricaꢀꢀ
Tel:ꢀ+44ꢀ1793ꢀ842ꢀ443
GBR
Plantronics,ꢀInc.ꢀꢀ
345ꢀEncinalꢀStreetꢀꢀ
SantaꢀCruz,ꢀCA95060ꢀUSAꢀꢀ
Tel:ꢀ1ꢀ831ꢀ426ꢀ5868
SOUND INNOVATION
©ꢀ2006ꢀPlantronics,ꢀInc.ꢀAllꢀrightsꢀreserved.ꢀPlantronics,ꢀtheꢀlogoꢀdesign,ꢀ.Audio,ꢀPerSonoCall,ꢀandꢀSoundꢀ
InnovationꢀareꢀtrademarksꢀorꢀregisteredꢀtrademarksꢀofꢀPlantronics,ꢀInc.ꢀTheꢀBluetoothꢀnameꢀandꢀtheꢀ
BluetoothꢀtrademarksꢀareꢀownedꢀbyꢀBluetoothꢀSIG,ꢀInc.ꢀandꢀareꢀusedꢀbyꢀPlantronics,ꢀInc.ꢀunderꢀlicence.ꢀ
WindowsꢀisꢀeitherꢀaꢀregisteredꢀtrademarkꢀorꢀaꢀtrademarkꢀofꢀMicrosoftꢀCorporationꢀinꢀtheꢀUnitedꢀStatesꢀ
and/orꢀotherꢀcountries.ꢀAllꢀotherꢀtrademarksꢀareꢀtheꢀpropertyꢀofꢀtheirꢀrespectiveꢀowners.ꢀPatentsꢀU.S.ꢀ
5,210,791;ꢀ6,923,688;ꢀD512,984;ꢀAustraliaꢀ303054;ꢀEMꢀ293964-0004-0006ꢀandꢀPatentsꢀPending.
74146-08ꢀ(08/06)
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