USER GUIDE
Plantronics VoYaGEr™ 510-UsB
BLUETOOTH® HEADSET SySTEm
FEATURES
CHARGING
Horizontal Boom
Adjustment
Call Control
Button
Charge
Connection
Noise-Canceling
Microphone with
WindSmart® Technology
AC Charging
USB Charging
Power/Mute Button
Listen Volume
Adjust Button +/-
Ear Tip
Pairing/Connect
Button
AC Charging
with Charging Stand
USB Charging
with Charging Stand
Indicator Light
Before using, you must first charge your headset. The indicator light flashes red while
charging and turns solid blue when the headset is fully charged.
20 minutes = minimum charge
3 hours = full charge
NOTE: Do not use headset while charging and do not connect the charger while headset is in use.
4
5
POWERING
PAIRING
Powering Headset
Pairing Headset with Bluetooth Phone
Press and hold the power/mute button
for three seconds to turn the headset
on or off.
The indicator light flashes blue when the
headset is on.
The indicator light will flash red when
the battery becomes low.
Before using your headset for the first time, you must pair it with your Bluetooth phone or
device. Be sure the headset is fully charged. For set up and pairing instructions with Bluetooth
devices other than mobile phones, please consult your Bluetooth device user guide.
Powering USB Bluetooth Adapter
Turn on both devices.
2. While the headset is flashing red and
blue, use the phone menu to search
for Bluetooth devices and select “510
Plantronics”.
1. Simultaneously press the listen volume
adjust button marked + (volume up)
and the call control button. Release the
buttons when the indicator light begins
to flash red then blue.
3. When prompted for passkey enter
0000. The headset will flash blue when
paired successfully.
The USB Bluetooth adapter is automatically powered on upon inserting into the USB port
of the computer. If your USB port on the computer is hard to access, you can use the USB
extension cable.
NOTE: The USB Bluetooth adapter is automatically active with the current paired headset upon
powering on.
6
7
PAIRING
INSTALLING PERSONO SUITE SOFTWARE
Pairing Headset
with USB Bluetooth Adapter
Plantronics PerSono Suite software provides the link between your Bluetooth headset and
the softphone application on your computer. PerSono Suite software provides the ability to
remotely detect and answer/end a call from your softphone application via the headset
call control button.
1. With the CD inserted, go to the PerSono Suite main screen and click on “Install the
PerSono Suite Software.”
2 sec.
2. Your softphone may require you to choose which audio device you wish to use. Please
refer to softphone documentation for details.
NOTE: When the USB Bluetooth adapter is installed, it becomes the default audio device in
your computer. You can set preferences manually in the Windows® operating system through
the Sounds and Audio Devices option in the Control Panel.
NOTE: The headset and USB Bluetooth adapter are paired to each other at the factory. However,
if you have purchased a USB Bluetooth adapter separately, or if you wish to use a replacement
headset with your existing adapter, the units must be paired.
Power on the headset. Insert the USB Bluetooth adapter in the USB port of your computer.
NOTE: Once installed we recommend that you set PerSono Suite to launch whenever the
Windows® operating system starts.
1. Simultaneously press the listen volume
adjust button marked + (volume up)
and the call control button. Release
the buttons when the indicator light
begins to flash red then blue.
2. Pinch the pairing/connect button
for at least 2 seconds until adapter
flashes red and blue and begin pairing
with your Bluetooth headset.
System Tray Icons
After installing the software, one of the four system tray icons will appear in the tray bar at the
bottom of your screen showing status of headset communication with PerSono Suite.
NOTE: Take caution when manually pairing the USB adapter. Do not press hard. Please “pinch”
with both fingers rather than push on the adapter to avoid damage to the adapter or USB port.
: No headset detected
: Headset detected, no radio link to USB Bluetooth adapter
: Headset detected, and radio link to USB Bluetooth adapter active
: Headset detected, and radio link to USB Bluetooth adapter is locked on
Configuration and status
Right click on the headset system tray icon and choose “Options”. This will bring up
the PerSono Suite Basic Options and Current Status Screens.
Refer to online application help for explanation details on the PerSono Suite software.
8
9
ADJUSTING FIT
Inserting a New Ear Tip
Wearing the Headset
Rotate the microphone horizontally and vertically as illustrated, to select for left or right
ear wearing. The illustration shows conversion from right to left ear wearing. Reverse the
procedure to convert from left to right ear wearing.
Replacing the Ear Tip
Slide the headset over and behind your ear. Press gently towards your ear for a snug fit.
Adjust the microphone position so that it is directed towards your mouth.
10
11
USING YOUR HEADSET
Answering/Ending/Making Calls
with PerSono Suite on Softphone
Multipoint Versatility
To make a call, simply dial the number via your softphone application.
The Voyager 510-USB headset has Multipoint Technology which allows you to seamlessly
switch between two audio devices. You can answer a call from either your PC-based
softphone or your mobile phone by pressing the call control button. The headset must be
paired to both devices.
To answer or end a call, press the call control button
When using PerSono Suite, the radio link between the headset and the USB Bluetooth
adapter will only be active during a call. This is the default setting intended to preserve the
battery life of the headset. However, you may wish to have the radio link active when not
on a call so you can listen to other audio sources, such as streaming audio on your PC.
Additional Features
Only with Mobile Phone
NOTE: Locking the radio link on for extended periods of time will significantly reduce the
standby and talk time of the headset.
Redialing Last Number
Switching a Call From Phone to Headset
To activate last number redial, double
click the call control button. You will hear
a high tone for each key press. When you
hear a further tone, the last number has
been redialed.
To switch an active call from your phone
to your headset, briefly press the call
control button.
For Softphones Not Compatible with PerSono Suite
for the most current information on softphone compatibility.
Switching a Call From Headset to Phone
To switch an active call from your headset
to your phone, press and hold the call
control button until you hear a tone.
When you hear a second tone, the transfer
has been completed and you can release
the button.
If your softphone is not currently supported by PerSono Suite, remote detection and
answer/end via the headset does not function. Pressing the call control button on the
headset will only open and close the radio link providing audio; you must answer the call
from the softphone.
Rejecting a Call
When receiving an incoming call, press
and hold the call control button. You will
hear a tone. When you hear a second
tone, the call has been rejected and you
can release the button.
Answering/Ending/Making Calls
with Mobile Phone
Using Voice Dialing
With the headset on, press and hold
the call control button for 2 seconds,
until you hear a second tone, to activate
voice dialing.
NOTE: To use voice activated dialing, the
voice dialing feature must be enabled on
your phone. See your Bluetooth phone
manual for instructions.
To answer or end a call, briefly press the call control button.
To make a call, enter number on your phone, press send, and the call is automatically
transferred to headset; no need to press the call control button.
12
13
USING YOUR HEADSET
Adjusting Volume
INDICATOR LIGHTS
Headset Indicator Lights
Headset Status
Light
Power
Flashes Blue
Charging
Flashes Red
Fully Charged
Battery Low
Pairing
Solid Blue
Flashes Red
Flashes Red and Blue
To increase listening volume, press the upper end (+) of the volume button. To decrease
listening volume, press the lower end (-).
Bluetooth Device
Connected to Headset
To adjust the listen or speak volume of the softphone, please refer to the softphone
user documentation.
Flashes Blue
To adjust the listen or speak volume of the audio device on the computer, use the Sound
and Audio Device section on the control panel.
Bluetooth USB Adapter Indicator Lights
Muting a Call
Action
Light
Disconnected from the Headset
Flashes Purple
Connected to the Headset
Radio Link Active
Pairing Mode
Solid Blue
Flashes Blue
Flashes Red and Blue
During a call, briefly press the power/mute button to mute the microphone. When muted,
the headset will sound two tones every 30 seconds.
To unmute press the button again.
14
15
TROUBLESHOOTING FOR VOYAGER 510-USB
Problem
Solution
Problem
Solution
My Voyager headset does not work
with the softphone I am using on my
PC. (I cannot answer or disconnect
from the headset call button).
• Check compatibility list on www.plantronics.com/
SoftphoneCompatibility to ensure your softphone
is compatible for remote answer and disconnect.
Sound in headset is distorted.
I can hear echo in headset.
• Lower the listen volume on your softphone until
the distortion disappears.
• Adjust volume on headset. See page 14.
• Headset battery needs to be charged. See page 5.
• Headset is not paired to the USB Bluetooth
The other headset I was using to listen
to music does not work any more.
• The USB Bluetooth adapter will set itself as the
default audio device in Windows®. Use the Audio
settings in Windows® under Sounds and Audio
Devices to change the device used for audio.
adapter. See page 8.
• When a PC goes into standby or hibernation, the
USB Bluetooth adapter no longer is powered on.
Be sure your PC is in an active state.
• Be sure PerSono Suite software is installed
and running. See page 9.
My headset stops responding
to button presses.
• Headset battery may be dead, so be sure the
headset is fully charged. See page 5.
• When a PC goes into standby or hibernation, the
USB Bluetooth adapter no longer is powered on.
Be sure your PC is in an active state.
I’ve plugged in the USB Bluetooth
adapter but my headset does not respond
to button presses.
• Headset is not paired to the USB Bluetooth
adapter. See page 8.
• Headset battery needs to be charged. See page 5.
• Headset may be out of range of the USB
Bluetooth adapter. Move closer to adapter until
the headset is within range. Range varies with
office environment.
Battery talk time or standby time is
significantly degraded even after a
full charge.
• Battery may be deteriorating. Call your supplier
or Plantronics.
• The headset radio link is locked on. Be sure you
do not lock the radio link on for long periods of
time as it will significantly reduce standby and
talk time of the headset.
• When a PC goes into standby or hibernation, the
USB Bluetooth adapter no longer is powered on.
Be sure your PC is in an active state.
• One beep every 10 seconds is caused by a low
battery warning. Recharge battery by returning
headset to the charging stand for one to three
hours until indicator light turns blue.
• Headset is not paired to the USB Bluetooth
adapter. See page 8.
I’ve installed PerSono Suite and the USB
Bluetooth adapter but the system tray icon
shows a red X (denoting no connection).
I hear beeps in the headset.
• One beep is an out of range warning.
• Headset is not paired to the USB Bluetooth
I cannot hear caller.
Move closer to the USB Bluetooth adapter.
adapter. See page 8.
• Two beeps every 30 seconds indicate your mute is
on. Press the mute button once to turn mute off.
• Headset battery needs to be charged. See page 5.
• The USB Bluetooth adapter is not set as the
default audio device. Use the Audio settings in
Windows® under Sounds and Audio Devices to
select “Plantronics BT Adapter” as the audio
device.
• Listening volume is too low. Press the volume up
button on the headset. See page 14.
Callers cannot hear me.
• Headset is muted. Press the mute button on
headset to unmute the microphone. See page 14.
• Headset microphone boom aligned incorrectly.
Align the headset boom with your mouth.
• Headset battery needs to be charged. See page 5.
• The USB Bluetooth adapter is not set as the
default voice device. Use the Voice settings in
Windows® under Sounds and Voice Devices
to select “Plantronics BT Adapter” as the voice
device.
16
17
TECHNICAL ASSISTANCE
must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible jack that is also compliant. See installation instructions for details.
frequently asked questions, compatibility and accessibility information. The Plantronics
Technical Assistance Center (TAC) is also ready to assist you in the U.S. at 866-363-BLUE
(2583) and in Canada at (800) 540-8363.
The REN is useful to determine the quantity of devices you may connect to your telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be
certain of the number of devices you may connect to your line, as determined by the REN, contact
your local telephone company. For product approved after July 23, 2001, the REN for this product
is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented
by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) For
earlier producers, the REN is separately shown on the label.
If this telephone equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. But if advance
notice isn’t practical, the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
WARRANTY AND SERVICE
LIMITED WARRANTY for Plantronics Non-commercial Products Purchased in the United
States and Canada.
• This warranty covers defects in materials and workmanship of Non-commercial
Products manufactured, sold or certified by Plantronics which were purchased and used
in the United States and Canada.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the proper functioning of your equipment. If they do, you will be notified in
advance in order for you to make necessary modifications to maintain uninterrupted service.
• This warranty lasts for one year from the date of purchase of the Products.
If trouble is experienced with this unit, for repair or warranty information, please contact
customer service at (800) 544-4660. If the equipment is causing harm to the network, the
telephone company may request that you disconnect the equipment until the problem is resolved.
• This warranty extends to you only if you are the end user with the original purchase
receipt.
DO NOT DISASSEMBLE THIS EQUIPMENT: It does not contain any user serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment
is connected. Telephone companies report that electrical surges, typically lighting transients, are
very destructive to customer terminal equipment connected to AC power sources.
• We will, at our option, repair or replace the Products that do not conform to
the warranty. We may use functionally equivalent reconditioned/refurbished/
remanufactured/pre-owned or new Products or parts.
The antenna used for this transmitter must not be co-located or operating in conjunction with
any other antenna or transmitter. End-users and installers must be provided with installation
instructions and transmitter operating conditions for satisfying RF exposure compliance.
• To obtain service, contact Plantronics in the United States at (866) 363-BLUE (2583)
and in Canada at (800) 540-8363. If you need additional information, please contact our
service centers at the numbers provided.
EXPOSURE TO RF RADIATION
The internal wireless radio operates within the guidelines found in radio frequency safety
standards and recommendations, which reflect the consensus of the scientific community.
Independent studies have shown that the internal wireless radio is safe for use by consumers.
• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.
• This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state or province to province. Please contact your dealer or our
service center for the full details of our limited warranty, including items not covered by
this limited warranty.
INDUSTRY CANADA NOTICE
Radio Equipment
Operation of this device is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
REGULATORY NOTICES
FCC REQUIREMENTS PART 15
This product meets the applicable Industry Canada technical specifications of the RSS-213 Issue 2.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
The Ringer Equivalence Number is an indication of the maximum number of devices allowed
to be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of all RENs of all of the
devices does not exceed five.
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception which can be
determined by turning the radio or television off and on, the user is encouraged to try to correct
interference by one or more of the following measures:
SOUND INNOVATION
Plantronics, Inc.
345 Encinal Street
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on another circuit.
4. Consult the dealer or an experienced radio/TV technician for help.
NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user’s authority to
operate the equipment.
Santa Cruz, CA 95060 USA
© 2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics Voyager, PerSono
Suite, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth
name and the Bluetooth trademarks are owned by Bluetooth SIG, Inc. and are used by Plantronics, Inc.
under license. Windows is either a registered trademark or a trademark of Microsoft Corporation in the
United States and/or other countries. All other trademarks are the property of their respective owners.
Patents U.S. 5,210,791; 6,923,688; D512,984; Australia 303054; EM 293964-0004-0006 and Patents Pending.
FCC REGISTRATION INFORMATION - Part 68
This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA.
On the exterior of this equipment is a label that contains a product identifier in the format US:
AAAEQ##TXXXX. If requested, this information must be provided to your telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network
73046-01 (07.09)
18
19
|