SWA1801z
ACTIVE SUBWOOFER
SYSTEM USER’S MAnUAl
ACTIVE
LIMIT
THRU
SIGNAL
THERMAL
POWER
PARALLEL
SUBWOOFER
CONTROL
HIGH PASS
(MID/HIGH FREQ)
OUTPUT
FULL RANGE
INPUT
(FULL RANGE OUTPUT)
120Hz
NORMAL
L
L
SUBWOOFER
LEVEL
IN
OUT
NORMAL
R
R
REV 180
PHASE
POWER
ON
SWA1801z
ACTIVE SUBWOOFER
60Hz-115V-AC FUSE AC125V-T8AL
DESIGNED BY MACKOIDS IN WOODINVILLE, WA, USA
©2005 LOUD TECHNOLOGIES INC.
"MACKIE" AND THE "RUNNING MAN" FIGURE ARE REGISTERED TRADEMARKS OF
LOUD TECHNOLOGIES INC.:
•
PATENT PENDING
WARNING: THIS SURFACE MAY REACH HIGH TEMPERATURE DURING
CAUTION
STANDARD USE. TO ENSURE PROPER OPERATION ALLOW
A
M
I
N
I
M
U
M
O
F
6
I
N
S
.
OF CLEARANCE FROM THIS SURFACE AND ADEQUATE VENTILATION. TO REDUCE
THE RISK OF ELECTRIC SHOCK DO NOT REMOVE THIS PANEL OR ANY ATTACHED
COMPONENT. NO OPERATOR SERVICEABLE PARTS INSIDE. REFER SERVICING TO
QUALIFIED PERSONNEL. TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
RISK OF ELECTRIC SHOCK
DO NOT OPEN
AVIS: RISQUE DE CHOC ELECTRIQUE
—
NE PAS OUVRIR
REPLACE WITH THE SAME TYPE FUSE AND RATING.
DISCONNECT SUPPLY CORD BEFORE CHANGING FUSE
UTILISE UN FUSIBLE DE RECHANGE DE MÊME TYPE.
DEBRANCHER AVANT DE REMPLACER LE FUSIBLE
SERIAL NUMBER
MANUFACTURING DATE
Lend Me Your Ears
Exposure to extremely high
noise levels may cause perma-
CONTENTS
Lend Me Your Ears ...........................................................3
INTRODUCTION...............................................................3
REAR PANEL DESCRIPTION...........................................4
HOOKUP DIAGRAMS......................................................5
CONNECTIONS................................................................6
PLACEMENT.....................................................................6
AC POWER ......................................................................7
THERMAL CONSIDERATIONS........................................7
SERVICE INFORMATION.................................................7
Troubleshooting........................................................7
Repair........................................................................9
SWA1801z SPECIFICATIONS .......................................10
SWA1801z LIMITED WARRANTY..................................11
nent hearing loss. Individuals
vary considerably in suscepti-
bility to noise-induced hearing
loss, but nearly everyone will lose some hearing if
exposed to sufficiently intense noise for a period of
time. The U.S. Government’s Occupational Safety and
Health Administration (OSHA) has specified the per-
missible noise level exposures shown in this chart.
According to OSHA, any exposure in excess of
these permissible limits could result in some hearing
loss. To ensure against potentially dangerous exposure
to high sound-pressure levels, it is recommended that
all persons exposed to equipment capable of produc-
ing these levels use hearing protectors while this unit
is in operation. Ear plugs or protectors in the ear ca-
nals or over the ears must be worn when operating this
amplification system in order to prevent a permanent
hearing loss if exposure is in excess of the limits set
forth here.
Sound Level dBA,
Slow Response
Duration, per
day in hours
Typical Example
8
6
90
92
Duo in small club
4
3
95
97
Subway Train
The SWA1801z
can produce a maximum
SPL of 135 dB @ 1m
2
1.5
1
100
102
105
110
Very loud classical music
Fooyoung screaming at desTROYer about deadlines
Loudest parts at a rock concert
0.5
0.25 or less 115
INTRODUCTION
combination of the Mackie M•1400i and C300z. A Phase
switch gives you the option of reversing the polarity of
the signal to the subwoofer by 180º. A Subwoofer Level
control allows you to adjust the balance between the sub-
woofer and the full-range speakers.
The built-in amplifier produces 800 watts of continu-
ous power. The amplifier module sits on a heatsink that
eliminates the need for fans, dramatically extending
life expectancy, and eliminating maintenance cycles. A
tremendous benefit of having the amplifier located within
the subwoofer cabinet is that the SWA1801z functions as a
system, optimizing acoustic, electronic, and mechanical
designs to achieve the highest level of performance and
value.
Thank you for choosing Mackie’s active sound re-
inforcement speaker systems.
The SWA1801z is a high-output active subwoofer
system. It features a high-precision 18" transducer
combined with application-specific amplifier tech-
nology. The system is composed of a single, compact
subwoofer cabinet with built-in control and amplifier
electronics.
Connecting and setting up the SWA1801z is a
breeze. It accepts a stereo or mono line-level signal
via female XLR input jacks. Male XLR Thru jacks are
provided for daisy-chaining the signal to additional
SWA1801z cabinets. The built-in crossover separates
the low frequencies from the high frequencies, and
routes the high frequencies to the male XLR high-pass
output jacks. Connect these to the inputs of full-range
active speakers such as the Mackie SA1521z, or to an
amplifier powering a pair of passive speakers such as a
The cabinet is constructed with 15 mm thick multi-
layered birch plywood. Carrying handles are integrated
into each side for easy loading, and casters are attached
to the rear for easy transport.
Don’t forget to visit our website at www.mackie.com
for more information about this and other Mackie products.
3
Part No. SW0619 Rev. C 03/12
©2005-2012 LOUD Technologies Inc. All Rights Reserved.
REAR PANEL DESCRIPTION
POWER Switch
POWER Indicator
Use this switch to turn the SWA1801z on and
off. Make sure the signal source’s level control is
turned down before you turn it on.
When the POWER switch is turned on and
the linecord is connected to an active AC power
supply, this indicator lights green to let you know
that you’re ready to rock and roll. The cool blue
LED on the front of the cabinet works in the
same way.
AC Receptacle
This is where you connect the AC linecord to
provide AC power to the SWA1801z’s built-in pow-
er amplifiers. Plug the linecord into an AC socket
properly configured for your particular model.
FULL RANGE INPUT
These are female XLR-type connectors that
accept a balanced line-level signal from a mixing
console or other signal source.
LIMIT Indicator
The SWA1801z has a built-in limiter that pre-
vents the amplifier outputs from overdriving the
transducers. The LIMIT indicator lights when the
limiter is activated. It’s okay for the LIMIT indica-
tor to blink occasionally, but if it blinks frequently
or lights continuously, turn down the level control
THRU (FULL RANGE OUTPUT)
These are male XLR-type connectors that pro-
duce exactly the same signal that is connected
to the FULL RANGE INPUT jack. Use it to daisy-
chain several SWA1801z's together off the same
signal source.
until the LIMIT indicator only blinks occasionally.
SIGNAL Present Indicator
HIGH PASS (MID/HIGH FREQ) OUTPUT
This LED illuminates whenever there is a
signal present at the FULL RANGE INPUT con-
nector on the rear panel.
These are male XLR-type connectors that
produce the frequencies above 120Hz. Connect
these to a pair of full-range active speakers or to
an amplifer/passive speaker combination. The
SWA1801z reproduces the frequencies below
120Hz.
THERMAL Indicator
The SWA1801z has a thermal protection
circuit that monitors the internal temperature
of the amplifiers and heatsink. If the internal
temperature should exceed a safe operating level,
this indicator lights and the signal is muted to al-
low the amplifier to cool. When the temperature
cools to a safe level once again, the thermal pro-
tection circuit deactivates and normal operation
resumes.
Note: Activation of the thermal protection cir-
cuit is an indication that you should take steps to
avoid continued thermal problems. See “Thermal
Considerations” on page 7.
SUBWOOFER LEVEL Control
This adjusts the subwoofer level. The center
detent position provides 15 dB of headroom with
a nominal +4 dBu input signal. Use this as a
starting point for setting the balance between the
subwoofer and the main speakers.
PHASE
This switch reverses the polarity of the sub-
woofer output. Depending on the placement of
the SWA1801z subwoofer relative to the full-range
speakers, you may get a better low-frequency re-
sponse in the room if you reverse the polarity of the
subwoofer’s signal. Experiment with this switch to
determine which position sounds best.
LIMIT
THRU
SIGNAL
THERMAL
POWER
POWER
ON
PARALLEL
HIGH PASS
(MID/HIGH FREQ)
OUTPUT
SUBWOOFER
CONTROL
FULL RANGE
INPUT
(FULL RANGE OUTPUT)
SWA1801z
120Hz
ACTIVE SUBWOOFER
NORMAL
(+4dBu )
L
60Hz-115V-AC FUSE AC125V-T8AL
DESIGNED BY MACKOIDS IN WOODINVILLE, WA, USA
L
©2005 LOUD TECHNOLOGIES INC.
"MACKIE" AND THE "RUNNING MAN" FIGURE ARE REGISTERED TRADEMARKS OF
O O
+15
LOUD TECHNOLOGIES INC.:
•
PATENT PENDING
SUBWOOFER
LEVEL
WARNING: THIS SURFACE MAY REACH HIGH TEMPERATURE DURING
CAUTION
STANDARD USE. TO ENSURE PROPER OPERATION ALLOW
A
MINIMUM OF INS.
6
IN
OF CLEARANCE FROM THIS SURFACE AND ADEQUATE VENTILATION. TO REDUCE
THE RISK OF ELECTRIC SHOCK DO NOT REMOVE THIS PANEL OR ANY ATTACHED
COMPONENT. NO OPERATOR SERVICEABLE PARTS INSIDE. REFER SERVICING TO
QUALIFIED PERSONNEL. TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
OUT
RISK OF ELECTRIC SHOCK
DO NOT OPEN
REV 180
PHASE
R
AVIS: RISQUE DE CHOC ELECTRIQUE
—
NE PAS OUVRIR
REPLACE WITH THE SAME TYPE FUSE AND RATING.
DISCONNECT SUPPLY CORD BEFORE CHANGING FUSE
UTILISE UN FUSIBLE DE RECHANGE DE MÊME TYPE.
DEBRANCHER AVANT DE REMPLACER LE FUSIBLE
R
SERIAL NUMBER
MANUFACTURING DATE
NORMAL
4
HOOKUP DIAGRAMS
SA1521z
SA1521z
C300z
C300z
Plays the Mid and
High Frequencies
Plays the Mid and
High Frequencies
Plays the Mid and
High Frequencies
Plays the Mid and
High Frequencies
Pole
Pole
Stereo
Power
Power
Cord
Power
Cord
Pole
Pole
Mount
Mount
Mount
Mount
Line-Level
Mid/High
Out Left
Line-Level
Mid/High
Out Right
Amplifier
ACTIVE
ACTIVE
ACTIVE
ACTIVE
Line-Level
Hi-Pass Out
Full
Range
Left
Full
Range
Right
Full
Range
Full
Range
1202-VLZPRO
1202-VLZPRO
SWA1801z
Plays the Low
Frequencies
SWA1801z
Plays the Low
Frequencies
SWA1801z
Plays the Low
Frequencies
SWA1801z
Plays the Low
Frequencies
Power
Cord
Power
Cord
Power
Cords
Power
Cords
2 SWA1801zS WITh 2 SA1521zS
2 SWA1801zS WITh STEREO AMPlIFIER AnD 2 C300zS
SRM450
SRM450
C300z
C300z
Plays the Mid and
High Frequencies
Plays the Mid and
High Frequencies
Plays the Mid and
High Frequencies
Plays the Mid and
High Frequencies
Full
Full
Full
Full
Range
Range
Range
Range
1
2
0
2
-
V
L
Z
P
R
O
1202-VLZPRO
Power
Cord
Power
Cord
SWA1801z
Line-Level
Line-Level
Plays the Low
Frequencies
Hi-Pass
Out L
Hi-Pass
Out R
ACTIVE
ACTIVE
Power
Cord
Line-Level
Power
Cord
Hi-Pass Out
SWA1801z
Plays the Low
Frequencies
Power
Cord
Stereo Power
Amplifier
1 SWA1801z WITh STEREO AMPlIFIER AnD 2 C300zS
1 SWA1801z WITh 2 SRM450S
5
CONNECTIONS
The SWA1801z has two female XLR inputs that Simply plug the signal source (i.e., mixer output)
accept a balanced line-level signal. When connect-
ing a balanced signal, be sure it’s wired per AES
(Audio Engineering Society) standards:
into the first speaker’s FULL RANGE INPUT
jacks, and patch that speaker’s THRU jacks to
the next speaker’s INPUT jacks, and so on, daisy-
chaining multiple speakers.
XLR
The THRU jack is wired straight from the
FULL RANGE INPUT connector — there is no
electronic circuitry between — so the signal
coming out of the THRU jack is exactly the same
as the signal going in.
Hot (+)
Cold (–)
Pin 2
Pin 3
Pin 1
Shield (Ground)
The HIGH PASS OUTPUT jacks provide a
line-level signal of the frequencies above 120Hz
that you connect to a pair of active speakers (or
to a stereo amplifier powering a pair of passive
speakers).
PLACEMENT
The SWA1801z subwoofer is designed to sit on
the floor. A socket is provided on the top of the
SWA1801z for mounting the Mackie SA1521z or
SRM450 active speakers. Use the optional Mackie
speaker mounting pole (SPM100) to mount them
on the SWA1801z (see Hookup Diagram on page
5).
Balanced XLR Connectors
If connecting an unbalanced signal to the
SWA1801z balanced input, be sure that the signal
high (hot) connection is wired to Pin 2 and the
unbalanced ground connection is wired to the
low and the ground connections of the balanced
input (Pins 3 and 1). If there are ground-loop
problems, try connecting the unbalanced ground
connection only to the input low connection (Pin
3), and leaving the input ground connection dis-
connected.
There are also four male XLR connectors la-
beled THRU (FULL RANGE OUTPUT) and HIGH
PASS (MID/HIGH FREQ) OUTPUT. These are
also wired according to the AES standard.
The THRU output connectors allow you to
connect more than one SWA1801z to your system.
As with any powered components, protect the
SWA1801z from exposure to moisture. If you are
setting them up outdoors, make sure they are un-
der cover if you expect rain.
WARNING: The cabinet
has no rigging points and
is not suitable for rigging.
NEVER attempt to sus-
pend the SWA1801z by its
handles.
Unbalanced Male XLR Connector
6
AC POWER
THERMAL
Be sure the SWA1801z is plugged into an
outlet that is able to supply the correct voltage
specified for your model. If the voltage should
drop below 97% of the specified line voltage, the
built-in amplifiers will no longer be able to supply
rated power. (They will continue to operate down
to 80% of the rated line voltage, but won’t reach
full power, resulting in lower headroom.)
Be sure the electrical service can supply
enough amperage for all the components con-
nected to it.
CONSIDERATIONS
The SWA1801z has a powerful 800 watt am-
plifier built-in. As amplifiers produce heat, it
is important to dissipate the heat as quickly as
possible. This results in increased reliability and
longevity for the amplifier.
The amplifier module is mounted on a large
heatsink, which is cooled by convection where
cool air is drawn through it’s fins, carrying the
heat away. In order for this convection cooling to
work efficiently, it is important to provide ade-
quate airspace behind the loudspeaker. When you
position the SWA1801z, we recommend leaving at
least six inches of air space behind it.
In the unlikely event of the amplifier over-
heating, a built-in thermal switch will activate,
which mutes the signal. When the amplifier has
cooled down to a safe operating temperature, the
thermal switch resets itself, and the SWA1801z
resumes normal operation.
We recommend that a stiff (robust) supply of
AC power be used because the amplifiers place
high current demands on the AC line. The more
power that is available on the line, the louder
the speakers will play and the more peak output
power will be available for cleaner, punchier bass.
A suspected problem of “poor bass performance”
is often caused by a weak AC supply to the ampli-
fiers.
If the thermal switch activates frequently, try
turning down the level control a notch or two on
the mixing console (or other signal source) or
on the subwoofer itself to avoid overheating the
amplifiers.
If the temperature in the room is too high,
it could cause the amplifier to overheat. In this
case, you should try aiming a fan at the rear panel
to move more air across the heatsink panel.
Never remove the ground
pin on the power cord of
the SWA1801z or any other
component. This is very dan-
gerous.
7
SERVICE INFORMATION
If you think your Mackie product has a
problem, please check out the following trouble-
shooting tips and do your best to confirm the
problem. Visit the Support section of our website
lots of useful information such as FAQs, docu-
mentation, and user forums. You may find the
answer to the problem without having to send
your Mackie product away.:
Poor bass performance
•
Check the polarity of the connections
between the mixer and the loudspeakers.
You may have your positive and negative
connections reversed at one end of one cable,
causing one loudspeaker to be out-of-phase.
•
Try switching the PHASE switch on the rear
panel. This affects the polarity between the
full-range speakers and the SWA1801z and
may improve the low-frequency response.
Troubleshooting
Poor sound
No power
•
Is it loud and distorted? Make sure that you’re
not overdriving a stage in the signal chain.
Verify that all level controls are set properly.
•
Our favorite question: Is it plugged in? Make
sure the AC outlet is live (check with a tester
or lamp).
•
Is the input connector plugged completely
into the jack? Be sure all connections are se-
cure. It’s a good idea to periodically clean all
electrical connections with a non-lubricating
electrical contact cleaner.
•
•
Our next favorite question: Is the POWER
switch on? If not, try turning it on.
Is the POWER LED on the rear panel glowing
green? If not, make sure the AC outlet is live.
If so, refer to “No sound” next.
•
The internal AC line fuse may be blown. This
is not a user serviceable part. If you suspect
the AC line fuse is blown, please see the
“Repair” section on page 9.
Noise
•
Make sure all connections to the active loud-
speakers are good and sound.
•
Make sure none of the signal cables are
routed near AC cables, power transformers,
or other EMI-inducing devices.
No sound
•
Is the input LEVEL control for the input
•
Is there a light dimmer or other SCR-
based device on the same AC circuit as the
SWA1801z? Use an AC line filter or plug the
SWA1801z into a different AC circuit.
source or the subwoofer turned all the way
down? Verify that all the volume controls in
the system are properly adjusted.
Is the signal source working (and making
union scale)? Make sure the connecting
cables are in good repair and securely con-
nected at both ends. Make sure the output
volume (gain) control on the mixing console is
turned up sufficiently to drive the inputs of the
speaker.
Make sure the mixer does not have a Mute
on or a Processor loop engaged. If you find
something like this, make sure the volume/
gain is turned down before disengaging the
offending switch.
Is the thermal protection circuit activated?
Make sure there is at least six inches of free
space behind the SWA1801z.
•
Hum
•
Try disconnecting the cable connected to the
INPUT jack. If the noise disappears, it could
be a “ground loop,” rather than a problem
with the SWA1801z. Try some of the following
troubleshooting ideas:
•
•
•
•
Use balanced connections throughout your
system for the best noise rejection.
Whenever possible, plug all the audio equip-
ment’s linecords into outlets which share a
common ground. The distance between the
outlets and the common ground should be as
short as possible.
8
Repair
For warranty repair or replacement, refer to
the warranty information on page 11.
Non-warranty repair for Mackie products is
available at a factory-authorized service center.
To locate your nearest service center, visit www.
mackie.com, click “Support” and select “Locate
a Service Center.” Service for Mackie products
living outside the United States can be obtained
through local dealers or distributors.
If you do not have access to our website, you
can call our Tech Support department at 1-800-
898-3211, Monday-Friday, 7 am to 5 pm Pacific
Time, to explain the problem. Tech Support will
tell you where the nearest factory-authorized ser-
vice center is located in your area.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
or email us at: [email protected]
9
SWA1801z SPECIFICATIONS
System Specifications
Disclaimer
Frequency Range (–10 dB)
Since we are always striving to make our products
better by incorporating new and improved materials, compo-
nents, and manufacturing methods, we reserve the right to
change these specifications at any time without notice.
35 Hz–120 Hz
Frequency Response (–3 dB)
45 Hz–120 Hz
Maximum SPL @ 1m 129 dB
Peak Output @ 1m 135 dB
Crossover Frequency 120 Hz (12 dB/octave)
“Mackie” and the “Running Man” figure are regis-
tered trademarks of LOUD Technologies Inc.
All other brand names mentioned are trademarks or
registered trademarks of their respective holders, and are
hereby acknowledged.
Input Type
Balanced differential
50 kΩ
Level protected
Input stage muting,
auto-reset
Input Impedance
Input Protection
Thermal Protection
©2005-2012 LOUD Technologies Inc.
All Rights Reserved.
Transducer Specifications
Low-Frequency Transducer
Diameter
18˝ (457 mm)
Voice Coil Diameter
4.0˝ (102 mm)
Power Amplifier
Low-Frequency Power Amplifier
Rated Power*
800 Watts continuous
1000 Watts peak
< 0.03%
Rated THD
Cooling
Passive
Dimensions
23.5" (597 mm)
23.5" (597 mm)
Line Input Power
3.5"
(89 mm)
US
Europe
120 V, 60 Hz
230 V, 50 Hz
11.2"
(284 mm)
* Rated power into loudspeaker’s rated impedance.
7.1"
(180 mm)
5.2"
(132
mm)
9.4"
(239 mm)
Physical Properties
3.5"
(89 mm)
Height
Width
Depth
28.5˝ (724 mm)
23.5˝ (597 mm)
23.5˝ (597 mm)
FRONT
SIDE
3.3"
(83 mm)
3.3"
(83 mm)
Weight
Enclosure
132 lbs. (60 kg)
15 mm thick multi-layered baltic
birch wood
7.0"
(178
mm)
Enclosure Geometry
Rectangular
Mounting Methods
Floor mount only
WARNING: The cabinet has no rigging points
and is not suitable for rigging. NEVER attempt
to suspend the SWA1801z by its handles.
23.5" (597 mm)
TOP
SWA1801z On Axis Frequency Response
(with second and third harmonic components)
110
100
90
Fundamental
Second
Third
80
70
60
50
40
20
50
100
200
500
1k
2k
5k
10k
20k
10
Frequency (Hz)
SWA1801z Limited Warranty
Please keep your sales receipt in a safe place.
IMPORTANT: Make sure that the Service Request
Number is plainly written on the shipping carton. No
receipt, no warranty service.
E. LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty claims before
repair or replacement is carried out. LOUD Technologies may,
at our option, require proof of the original date of purchase in
the form of a dated copy of the original dealer’s invoice or sales
receipt. Final determination of warranty coverage lies solely
with LOUD Technologies.
A. LOUD Technologies Inc. warrants all materials, workman-
ship and proper operation of this product for a period of three
years from the original date of purchase. You may purchase
an additional 24-month Extended Warranty (for a total of 60
months of coverage). Visit our website and follow the “Product
Registration” links for details (www.mackie.com). If any defects
are found in the materials or workmanship or if the product
fails to function properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or replace the
product. This warranty applies only to equipment sold
and delivered within the U.S. and Canada by LOUD
Technologies Inc. or its authorized dealers.
F. Any products returned to one of the LOUD Technologies
factory-authorized service centers, and deemed eligible for
repair or replacement under the terms of this warranty will be
repaired or replaced. LOUD Technologies and its authorized
service centers may use refurbished parts for repair or replace-
ment of any product. Products returned to LOUD Technologies
that do not meet the terms of this Warranty will not be repaired
unless payment is received for labor, materials, return freight,
and insurance. Products repaired under warranty will be
returned freight prepaid by LOUD Technologies to any location
within the boundaries of the USA or Canada.
B. For faster processing (not to mention a free gift), register
online or mail in the product registration card.
C. Unauthorized service, repairs, or modification of Mackie
products will void this warranty. To obtain repairs or replace-
ment under warranty, you must have a copy of your sales
receipt from the authorized Mackie dealer where you pur-
chased the product. It is necessary to establish purchase date
and determine whether your Mackie product is within the
warranty period.
G. LOUD Technologies warrants all repairs performed for 90
days or for the remainder of the warranty period. This warranty
does not extend to damage resulting from improper installa-
tion, misuse, neglect or abuse, or to exterior appearance. This
warranty is recognized only if the inspection seals and serial
number on the unit have not been defaced or removed.
D. To obtain warranty repair or replacement:
1. Call Mackie Technical Support at 800/898-3211, 7 AM
to 5 PM Monday through Friday (Pacific Time) to get au-
thorization for repair or replacement. Alternately, go to the
Mackie website, click “Support” (www.mackie.com/sup-
port), and follow the instructions for reporting a warranty
issue and submitting a request for an advance replacement.
H. LOUD Technologies assumes no responsibility for the timeli-
ness of repairs performed by an authorized service center.
2.AdvanceReplacement:Mackiewillshipareplacement
unit to you along with an invoice for the suggested retail
price of the replacement unit. You must return the defec-
tive unit immediately to cancel the invoice. If you do not
return the defective unit within 30 days, you must pay the
full amount stated in the invoice to satisfy your debt.
I. This warranty is extended to the original purchaser. This
warranty may be transferred to anyone who may subsequently
purchase this product within the applicable warranty period for
a nominal fee. A copy of the original sales receipt is required to
obtain warranty repairs or replacement.
J. This is your sole warranty. LOUD Technologies does not
authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of LOUD Tech-
nologies or to make any warranty for LOUD Technologies Inc.
3. Repair: When you call Mackie Technical Support, ex-
plain the problem and obtain a Service Request Number.
Have your Mackie product’s serial number ready. You
must have a Service Request Number before
you can obtain factory-authorized service.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY
LIMITED IN DURATION TO THREE YEARS FROM THE DATE
OF ORIGINAL PURCHASE FROM AN AUTHORIZED MACKIE
DEALER. UPON EXPIRATION OF THE APPLICABLE WARRAN-
TY PERIOD, LOUD TECHNOLOGIES INC. SHALL HAVE NO
FURTHER WARRANTY OBLIGATION OF ANY KIND. LOUD
TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE
PRODUCT OR ANY WARRANTY CLAIM. Some states do not
allow exclusion or limitation of incidental, special, or conse-
quential damages or a limitation on how long warranties last,
so some of the above limitations and exclusions may not apply
to you. This warranty provides specific legal rights and you may
have other rights which vary from state to state.
• Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, your daytime phone number and return street
address (no P.O. boxes or route numbers, please!), and
the Service Request Number. If we cannot duplicate the
problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time
and parts.
• Ship the product in its original shipping carton, freight
prepaid to the authorized service center. Write the Ser-
vice Request Number in BIG PRINT on top of the box.
The address of your closest authorized service center
will be given to you by Technical Support, or it may be
obtained from our website. Once it’s repaired, the autho-
rized service center will ship it back by ground shipping,
pre-paid (if it qualified as a warranty repair).
Note: Under the terms of the warranty, you must ship or
drop-off the unit to an authorized service center. The re-
turn ground shipment is covered for those units deemed
by us to be under warranty.
Note: You must have a sales receipt from an authorized
Mackie dealer for your unit to be considered for warranty
repair.
11
16220 Wood-Red Road NE • Woodinville, WA 98072 • USA
United States and Canada: 800.898.3211
Europe, Asia, Central and South America: 425.487.4333
Middle East and Africa: 31.20.654.4000
E-mail: [email protected]
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