Vtech Ds6121 User Manual

Users manual  
Model:  
DS6121  
Table of contents  
Handset layout . . . . . . . . . . . . . . . . . . 6  
Telephone base layout . . . . . . . . . . . . . . 7  
Volume . . . . . . . . . . . . . . . . . . . . . . 12  
Chain dialing . . . . . . . . . . . . . . . . . . . 14  
Missed calls indicator. . . . . . . . . . . . . . . 23  
ii  
Table of contents  
Answering system and voicemail. . . . . . . . . 29  
Appendix. . . . . . . . . . . . . . . . . . . . . 41  
The RBRC® seal . . . . . . . . . . . . . . . . . 57  
iii  
Getting started  
Parts checklist  
Your telephone contains the following items. Save your sales receipt and original  
packaging in the event warranty service is necessary.  
• To purchase  
a replacement  
battery or power  
adapter, visit our  
website at www.  
vtechphones.  
com or call  
1 (800) 595-9511.  
In Canada, go to  
com or call 1 (800)  
267-7377.  
4. Battery compartment  
cover  
1. Quick start guide  
2. Handset  
3. Telephone base  
with mounting  
bracket  
5. Battery  
6. Telephone base  
power adapter  
7. Telephone line cord  
8. User’s manual  
1
 
Getting started  
Telephone base installation  
Install the telephone base as shown below. Make sure that the electrical outlet is  
not controlled by a wall switch. If you subscribe to Digital Subscriber Line (DSL)  
high-speed Internet service through your telephone line, you must have a DSL  
filter between the telephone base and the telephone wall jack. The filter prevents  
noise and caller ID problems caused by DSL interference. Please contact your  
DSL service provider for more information about DSL filters.  
• Use only the  
power adapter  
supplied with this  
product. To order  
a replacement,  
visit our website at  
com or call  
1 (800) 595-9511.  
In Canada, go to  
com or call 1 (800)  
267-7377.  
Telephone base  
power adapter  
Telephone  
wall jack  
Electrical outlet  
not controlled by  
a wall switch  
• The power unit  
is intended to be  
correctly oriented  
in a vertical  
Telephone line cord  
DSL filter (not included)  
required if you have DSL  
high-speed Internet service  
or floor mount  
position. The  
prongs are not  
designed to hold  
the plug in place  
if it is plugged into  
a ceiling or an  
under-the-table/  
cabinet outlet.  
Telephone base  
2
 
Getting started  
Battery installation and charging  
Install the battery as shown below. The battery may have enough charge for short  
calls. For best performance, charge the handset for at least 16 hours. When the  
battery power is low, the handset will beep, display LOW BATTERY and will  
flash on the handset screen. Place the handset in the telephone base to charge  
the battery when not in use. When fully charged, the handset battery provides  
approximately nine hours of talk time or five days of standby time.  
• If the handset  
will not be used  
for a long time,  
disconnect and  
remove the battery  
to prevent possible  
leakage.  
• To purchase a  
replacement  
battery, visit our  
website at www.  
vtechphones.  
1. Insert the plug of the battery as indicated. Make sure it is plugged securely  
and matches the color-coded label inside the battery compartment.  
2. Place the battery with the label THIS SIDE UP facing up and the wires inside  
the battery compartment.  
com or call  
3. Align the cover flat against the battery compartment, then slide it upwards  
until it clicks into place.  
4. Charge the handset by placing it in the telephone base. The handset charge  
1 (800) 595-9511.  
In Canada, go to  
com or call 1 (800)  
267-7377.  
light will be on when charging.  
Charge light  
4
1
3
2
3
 
Getting started  
Mounting bracket installation  
Your telephone base comes with the mounting bracket installed for desktop use. If  
you prefer to mount your telephone on the wall (optional), it is designed to mount  
on a standard telephone wall plate.  
Wall mounting bracket installation:  
1. Slide the bracket down and away from the telephone base.  
2. Tilt the top of the bracket down so that it rests on the base. Align the grooves  
on the bracket with the tabs on the base. See image 2 below.  
3. Slide the bracket down until it clicks into place. See image 3 below.  
4. Align the holes on the telephone base with the standard wall plate and slide  
down until the telephone is secure.  
1
2
3
4
Tabs  
4
 
Getting started  
Mounting bracket installation (continued)  
Desktop/tabletop bracket installation:  
Your telephone comes ready for desktop use. If you have repositioned the bracket for  
wall mounting and now want to return to desktop use, follow the following steps:  
1. Remove the bracket from wall mount orientation by sliding it up towards the  
top of the base.  
2. Tilt the top of the bracket up so that the lower portion of the bracket rests on  
the base. See image 2.  
3. Slide the bracket up, onto the tabs towards the center of the telephone base  
until it clicks into place.  
1
3
4
2
Tabs  
5
Getting started  
Handset layout  
CHARGE light  
MUTE  
• On when the handset is charging in the  
telephone base.  
• While on a call, press to mute microphone.  
REMOVE  
OFF/CLEAR  
• During a call, press to hang up.  
• While the handset is ringing, press to silence  
the ringer.  
• Press and hold while the telephone is not in  
use to erase the MISSED CALLS display.  
• During programming, press to exit without  
making changes.  
• While reviewing the call log, press to delete  
an individual entry, or press and hold to delete  
the entire call log.  
Press to delete digits when predialing (preview  
numbers before dialing).  
/
(Directory)  
• Press to enter the directory when the telephone  
is not in use.  
• While in the menu, press to scroll up.  
MENU/SELECT  
• Press to display the menu.  
• When in the menu, press to select an item, or  
save an entry or setting.  
/FLASH  
• Press to make or answer a call.  
• During a call, press to receive an incoming call  
when you receive a call waiting alert.  
#
/CID  
• Press repeatedly to display other dialing options  
when reviewing a call log entry (page 24).  
• When the telephone is not in use, press to  
review the call log.  
• While in the menu, press to scroll down.  
REDIAL/PAUSE  
• Press to review the redial list.  
/ SPEAKER  
• While dialing or entering numbers into the  
directory, press and hold to insert a dialing  
pause.  
Press to activate the handset speakerphone.  
• Press again to resume normal handset use.  
6
Getting started  
Telephone base layout  
X/DELETE  
Message window  
• Press to delete message currently  
playing (page 36).  
• Shows the status and number of  
messages (page 39).  
• Press and hold to delete all old  
messages when the telephone is  
not in use (page 37).  
/SKIP  
• Press to skip to the next message  
(page 36).  
/REPEAT  
VOL+/ VOL-  
• Press to repeat a message or  
press twice to play back previous  
messages (page 36).  
Presstoadjusttheplaybackvolume  
during playback (page 36).  
/PLAY/STOP  
FIND HANDSET  
• Press to play or stop messages  
(page 36).  
• Press to page the handset.  
IN USE light  
ANS ON/OFF  
• Flashes when there is an incoming  
call or another telephone on the  
same line is in use.  
• Press to turn the answering system  
on or off (page 30).  
SET UP  
On when the handset is in use.  
• Press to enter to the set up menu  
(pages 31-33).  
VOICEMAIL light  
RECORD  
• Press to record a memo (page 37) or an announcement  
(page 35).  
CLOCK  
Flashes when you have new voicemail. Voicemail  
is offered by your telephone service provider.  
• Press to set the clock (page 30).  
ANNC  
• Press to enter announcement mode (pages  
34-35).  
7
Telephone settings  
Ringer volume (handset)  
You can change the ringer volume to a comfortable level. The  
ringer can also be turned off so the telephone does not ring  
when there are incoming calls.  
• The ringer will  
be off if the  
volume is set to  
the lowest level,  
and a ringer off  
To adjust the ringer volume:  
icon  
displayed.  
will be  
1. Press VOL or VOL to select the desired ringer volume  
when the handset is not in use.  
2. When you stop pressing the volume buttons, the setting  
will be saved.  
-OR-  
>RINGER VOLUME  
RINGER TONE  
1. Press MENU/SELECT to display the menu when the  
handset is not in use.  
>
2. Press or to select RINGER VOLUME, then press  
MENU/SELECT.  
3. Press or to adjust the volume. A sample of each ringer  
volume will be played when scrolling through the choices.  
RINGER VOLUME  
4. Press MENU/SELECT to confirm your selection. You will  
hear a confirmation tone.  
The telephone base ringer volume is set separately. See  
page 32 for details.  
8
 
Telephone settings  
Ringer tone  
This menu allows you to choose from different ringer tones.  
To choose a ringer tone:  
• If the ringer  
volume is turned  
off while scrolling  
through the  
>RINGER TONE  
KEY TONE  
1. Press MENU/SELECT to display the menu when the  
handset is not in use.  
options in the  
RINGER TONE  
menu, the sample  
of the ringer will  
not be heard.  
>
2. Press  
MENU/SELECT.  
3. Press or to select the desired ringer tone. A sample  
or  
to select RINGER TONE, then press  
RINGER TONE  
1
of each ringer tone will be played when scrolling through  
the choices.  
4. Press MENU/SELECT to confirm your selection. You will  
hear a confirmation tone.  
9
 
Telephone settings  
Key tone  
The handset will beep when you press any handset key. You  
may turn the key tone on or off. To change the setting:  
>KEY TONE  
LANGUAGE  
1. Press MENU/SELECT to display the menu when the  
handset is not in use.  
>
2. Press  
or  
to select KEY TONE, then press  
MENU/SELECT.  
KEY TONE  
ON  
3. Press or to choose ON or OFF.  
4. Press MENU/SELECT to confirm your selection. You will  
hear a confirmation tone.  
Language  
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be  
used in all screen displays. To change the setting:  
>LANGUAGE  
CLR VOICE MAIL  
1. Press MENU/SELECT to display the menu when the  
handset is not in use.  
>
2. Press  
or  
to select LANGUAGE, then press  
MENU/SELECT.  
LANGUAGE  
ENGLISH  
3. Press or to scroll through the choices.  
4. Press MENU/SELECT to confirm your selection. You will  
hear a confirmation tone.  
10  
 
Telephone settings  
Clear voice mail  
If you subscribe to voicemail service offered by your telephone service provider,  
NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light  
on the telephone base will flash when you have new voicemail messages. Please  
contact your local telephone company for more information and assistance about  
using your voicemail service.  
After you have listened to all new voicemail messages, the indicators on both the  
handset and telephone base will be turned off automatically.  
• The telephone  
service provider  
may alert you to  
new messages  
with a stutter  
(broken) dial tone.  
Contact your  
service provider  
for details.  
Use the clear voicemail feature when the telephone indicates that there is new  
voicemail but there is none (for example, when you have accessed your voicemail  
from a different telephone line while away from home). Clearing the voicemail  
waiting indicator only turns off the indicators; it does not delete your voicemail  
message(s). If there actually are new voicemail messages, your local telephone  
company will continue to send the signal which will turn the indicators back on.  
To manually turn off these indicators:  
1. Press MENU/SELECT to display the menu when the  
handset is not in use.  
>CLR VOICE MAIL  
DIRECTORY  
>
2. Press or to select CLR VOICE MAIL, then press  
MENU/SELECT. The screen displays TURN INDICATOR  
OFF?  
TURN INDICATOR  
OFF?  
3. Press MENU/SELECT to confirm your selection. You will  
hear a confirmation tone.  
11  
 
Telephone operation  
Make a call  
1. Press /FLASH or /SPEAKER.  
2. Dial the number.  
-OR-  
• The screen  
displays the  
elapsed time as  
you talk (in hours,  
minutes and  
1. Dial the number.  
seconds).  
• When predialing  
(preview numbers  
before dialing),  
press REMOVE  
or OFF/CLEAR  
to backspace and  
delete;  
press and hold  
REDIAL/PAUSE  
to insert a dialing  
pause.  
2. Press /FLASH or /SPEAKER.  
Answer a call  
• Press /FLASH, /SPEAKER or any of the dialing key (0-9, #, ).  
*
End a call  
• Press OFF/CLEAR or put the handset in the telephone base.  
Speakerphone  
During a call, press  
speakerphone and normal handset use.  
/SPEAKER to switch between  
Volume  
During a call, use the volume buttons on the right side of the  
handset to adjust the listening volume.  
• Press VOL  
or VOL to adjust the listening volume to a  
comfortable level.  
12  
 
Telephone operation  
Mute  
The mute function allows you to hear the other party while  
the other party cannot hear you.  
1. During a call, press MUTE on the handset. MUTED will  
be temporarily displayed on the screen, along with the  
smaller MUTE icon.  
2. Press MUTE again to resume the conversation.  
MICROPHONE ON will be temporarily displayed on the  
screen.  
PHONE  
MUTED  
0:00:00  
MUTE  
Ringer mute  
PHONE  
0:00:00  
You can mute the ringer temporarily when the telephone is  
ringing.  
MUTE  
• Press OFF/CLEAR or MUTE to temporarily silence the  
ringer. The next call will ring normally.  
RINGER MUTE  
Call waiting  
If you subscribe to call waiting service from your telephone  
company, you will hear an alert tone if there is an incoming  
call while you’re on another call. Press /FLASH to answer  
the new incoming call. Press /FLASH again to return to  
the original call.  
13  
 
Telephone operation  
Chain dialing  
This feature allows you to initiate a dialing sequence from numbers stored in the  
directory, call log or redial list while you are on a call.  
To access a number in the directory:  
• Chain dialing  
can be useful  
if you wish to  
access numbers  
other than phone  
numbers (such  
as bank account  
information or  
access codes)  
from the directory,  
call log or redial  
list.  
1. Press MENU/SELECT twice to enter the directory menu.  
2. Scroll by pressing or to find the desired entry.  
3. Press MENU/SELECT to dial the desired number when it is displayed.  
To access a number in the call log:  
>
1. Press MENU/SELECT and then press to select CALL LOG.  
2. Press MENU/SELECT to confirm.  
3. Scroll by pressing or to find the desired entry.  
4. Press MENU/SELECT to dial the desired number when it is displayed.  
To access the last number in the redial list:  
• Press REDIAL/PAUSE to dial.  
Press REDIAL/PAUSE again within two seconds to cancel the chain dialing.  
Find handset  
This feature allows the telephone base to page the handset  
.
1. Press FIND HANDSET on the telephone base. The handset  
will ring and its screen displays PAGING  
.
**  
**  
2. Press /FLASH, /SPEAKER or any dialing key (0-9, #, )  
** PAGING **  
*
on the handset; or press FIND HANDSET on the telephone  
base to end paging.  
14  
 
Telephone operation  
Directory  
DIRECTORY EMPTY  
LIST FULL  
The directory can store up to 50 entries. Each entry may  
have up to 30 digits for the phone number and 15 characters  
for the name.  
• The directory can be accessed when the handset is not in  
use by pressing once or MENU/SELECT three times.  
• The screen will display DIRECTORY EMPTY if there are  
no records in the directory.  
ALREADY SAVED  
• When the directory is full and you attempt to save an entry,  
the screen will display LIST FULL.  
• If you attempt to save a number already stored in the  
directory, the screen will display ALREADY SAVED.  
• If the telephone number in the directory exceeds 15 digits,  
ELIZABETH JONES  
<* 180012345678  
<
will be displayed in front of the telephone number. Press  
to scroll towards the end of the telephone number or press #  
*
*
to scroll towards the beginning of the telephone number.  
ELIZABETH JONES  
<* 800123456 #>  
ELIZABETH JONES  
123456789012 #>  
15  
 
Telephone operation  
Store a directory entry  
1. Press MENU/SELECT twice when the handset is not  
>DIRECTORY  
CALL LOG  
in use.  
>
2. Press or to select STORE, then press MENU/SELECT  
.
The screen displays ENTER NUMBER.  
3. Use the dialing keys to enter the number.  
>STORE  
REVIEW  
• Press REMOVE to backspace and erase a digit.  
• Press and hold REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
Press and hold REDIAL/PAUSE to insert a dialing pause  
(p will be displayed).  
ENTER NUMBER  
_
- OR-  
Copy a number from the redial list by pressing REDIAL/PAUSE  
and then or REDIAL/PAUSE to scroll to the desired  
number. Press MENU/SELECT to copy the number.  
,
ENTER NAME  
_
4. Press MENU/SELECT to move on to the name. The screen  
displays ENTER NAME.  
5. Use the dialing keys (see the Character chart on page 17)  
to enter the name.  
• Press REMOVE to backspace and erase a character.  
• Press and hold REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
• Press # to insert a space.  
6. Press MENU/SELECT to confirm. You will hear a confirmation tone.  
16  
 
Telephone operation  
Character chart  
Use the dial pad and the chart below to enter a name (up to 15 characters). Each press  
of a particular key causes the characters to be displayed in the following order:  
• When entering  
a name in the  
directory, the  
first letter of  
each word will  
be capitalized  
automatically.  
Characters by number of key presses  
Number key  
1
1
2
#
3
4
,
5
-
6
.
7
&
c
f
8
9
,
1
2
3
4
5
6
7
8
9
0
*
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
i
L
l
M
P
T
O
R
V
Y
m
7
t
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
*
#
space  
• Press REMOVE to backspace and erase when entering characters.  
• Press and hold REMOVE to delete the entire entry.  
17  
 
Telephone operation  
Search the directory  
Entries are sorted alphabetically.  
To search the directory:  
>REVIEW  
STORE  
1. Press  
once or MENU/SELECT three times to enter  
the directory.  
2. Press or to scroll through the directory.  
To start an alphabetical search:  
VTECH  
800-595-9511  
1. Press  
once or MENU/SELECT three times to enter  
the directory.  
2. Use the dialing keys to enter the first letter associated with the name. For  
example, press 5 (JKL) once to find Jenny, twice to find Kristen, or three times  
to find Linda. If there is no name entry matching your search, the next closest  
matching entry in alphabetical order will be displayed. If necessary, press  
or to find the desired entry.  
Dial a directory entry  
1. Press  
once or MENU/SELECT three times to enter the directory.  
2. Press or to scroll to the desired entry, or use the alphabetical search to  
find it.  
3. Press /FLASH or /SPEAKER to dial the entry.  
18  
 
Telephone operation  
Edit a directory entry  
1. Press once or MENU/SELECT three times to enter the  
directory.  
2. Press  
or  
to scroll to the desired entry, or use the  
alphabetical search to find it.  
EDIT NUMBER  
595-9511_  
3. Press MENU/SELECT to confirm your selection. The  
screen displays EDIT NUMBER.  
4. Use the dialing keys to edit the number.  
• Press REMOVE to backspace and erase a digit.  
• Press and hold REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
• Press and hold REDIAL/PAUSE to insert a dialing pause  
(p will be displayed).  
Copy a number from the redial list by pressing REDIAL/PAUSE  
and then or REDIAL/PAUSE to scroll to the desired  
number. Press MENU/SELECT to copy the number.  
,
EDIT NAME  
VTECH_  
5. Press MENU/SELECT to move on to the name. The screen  
displays EDIT NAME.  
6. Use the dialing keys (see the Character chart on page 17)  
to edit the name.  
• Press REMOVE to backspace and erase a character.  
• Press and hold REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
• Press # to insert a space.  
7. Press MENU/SELECT to save. You will hear a confirmation tone.  
19  
 
Telephone operation  
Delete from the directory  
1. Press  
once or MENU/SELECT three times to enter the directory.  
2. Press or to scroll to the desired entry, or use the alphabetical search to  
find it.  
3. Press REMOVE to remove the desired entry. You will hear a confirmation tone.  
20  
 
Telephone operation  
About caller ID  
The caller ID with call waiting feature in this telephone lets you see the name and  
telephone number of the caller before answering the call, even when you’re on a  
call. These features require services provided by your local telephone company.  
Contact your telephone company if:  
you have both caller ID and call waiting, but as separate services (you may need  
combined service);  
• you have only caller ID service, or only call waiting service; or  
• you do not subscribe to any caller ID or call waiting services, but wish to order  
them.  
You can use this telephone with regular caller ID service, and you can use its  
other features without subscribing to either caller ID or combined caller ID with  
call waiting service. There may be fees for these services, and these services  
may not be available in all areas.  
The caller ID features will work only if both you and the caller are in areas offering  
caller ID service, and if both telephone companies use compatible equipment.  
21  
 
Telephone operation  
Call log  
If you subscribe to caller ID service, information about each  
caller will be displayed after the first or second ring.  
• Due to regional  
service  
differences,  
the caller ID  
information  
may not be  
available for  
every incoming  
call. In addition,  
the callers may  
intentionally  
block their names  
and/or telephone  
numbers.  
The call log can store up to 50 entries. Each entry may have  
up to 24 digits for the phone number and 15 characters for  
the name. If the phone number has more than 24 digits, it  
will not be saved or displayed in the call log. If the phone  
number has more than 15 but fewer than 24 digits, only the  
last 15 digits will be shown. If the name is longer than 15  
characters, only the first 15 characters will be shown and  
saved in the call log.  
HANDSET X  
XX MISSED CALLS  
You can review, redial, and copy an entry into the directory.  
• Entries are displayed in reverse chronological order, i.e.  
from the most recent entry to the earliest entry.  
• When the call log is full, the earliest entry is deleted to make  
room for new incoming call information.  
• XX MISSED CALL(S) will be displayed if there are new call  
log entries (including missed and unreviewed calls).  
• For call log  
entries with  
CALL LOG EMPTY  
numbers between  
16 and 23 digits,  
in order to view  
the entire number  
you must save  
the entry to the  
directory. For  
information on  
saving call log  
entries to the  
directory, see  
page 25.  
• CALL LOG EMPTY will be displayed if there are no records  
in the call log.  
22  
 
Telephone operation  
Missed calls indicator  
When the handset is not in use and there are unreviewed calls  
in the call log, its screen will display XX MISSED CALL(S).  
HANDSET X  
XX MISSED CALLS  
Each time a call log entry marked NEW is reviewed, the  
number of missed calls decreases by one.  
When all the missed calls have been reviewed, the missed  
calls indicator will no longer display.  
If you do not want to review the missed calls one by one, press  
and hold OFF/CLEAR to erase the missed calls indicator. All  
the entries will be considered old and kept in the call log.  
VTECH  
595-9511  
NEW  
3:45AM  
1/02  
Review the call log  
VTECH  
595-9511  
1. Press CID when the handset is not in use.  
2. Press or to browse through the call log.  
-OR-  
3:45AM  
1/02  
1. Press MENU/SELECT when the handset is not in use.  
>CALL LOG  
RINGER VOLUME  
>
2. Press or to select CALL LOG.  
3. Press MENU/SELECT.  
4. Press or to browse through the call log.  
• The name (if available), telephone number, date and time  
of all incoming calls are displayed on the screen.  
• There will be an error tone when the list reaches the  
beginning or end of the call log.  
23  
 
Telephone operation  
Make a call log entry ready to dial  
Although the call log entries received have 10 digits (the  
area code plus the seven-digit number), in some areas, you  
may need to dial only the seven digits, or a 1 plus the seven  
digits, or a 1 plus the area code plus the seven digits. You can  
change the number of digits that you dial from the call log.  
While reviewing the call log, press # repeatedly to display  
different dialing options for local and long distance numbers  
before dialing or saving the telephone number in the directory.  
See the example on the right.  
800-595-9511  
1-800-595-9511  
1-595-9511  
595-9511  
595-9511  
1-595-9511  
You may also press 1 repeatedly to add or remove a 1 in  
front of the telephone number before dialing or saving it in  
the directory. See the examples on the right.  
800-595-9511  
1-800-595-9511  
When the number displayed is in the correct format for dialing,  
press /FLASH or  
/SPEAKER to call the number.  
Dial a call log entry  
1. When in the call log, press or to scroll to the desired  
entry.  
2. Press /FLASH or /SPEAKER to dial the entry.  
24  
 
Telephone operation  
Save a call log entry to the directory  
1. When in the call log, press or to scroll to the desired  
entry.  
2. Press MENU/SELECT.  
• See page 19  
about editing  
names and  
numbers.  
• You can edit the phone number, if necessary. Make sure  
the number is in the correct dialing format for your area.  
Press MENU/SELECT when done.  
• Edit the name, if necessary. Press MENU/SELECT  
when done.  
3. Successful programming is indicated by SAVED on the  
SAVED  
handset display along with a confirmation tone.  
• If the entry is already saved in the directory before, the  
screen will display ALREADY SAVED.  
ALREADY SAVED  
UNABLE TO SAVE  
• If there is no caller ID information, the screen will display  
UNABLE TO SAVE.  
25  
 
Telephone operation  
Delete from the call log  
To delete one entry:  
1. When in the call log, press or to scroll to the desired  
entry.  
2. Press REMOVE to delete the selected entry. You will hear  
a confirmation tone.  
To delete all entries:  
1. When in the call log, press and hold REMOVE to delete the  
entire call log. The screen displays DELETE ALL CALLS?  
DELETE ALL  
CALLS?  
2. PressMENU/SELECTtoconfirm.Youwillhearaconfirmation  
tone. If you change your mind, press OFF/CLEAR to cancel  
the deletion and return to the call log.  
26  
 
Telephone operation  
Call log display screen messages  
Displays:  
When:  
The caller is blocking the name information.  
PRIVATE NAME  
The caller is blocking the telephone number information.  
The caller is blocking the name and number information.  
This caller’s name is unavailable.  
PRIVATE NUMBER  
PRIVATE CALLER  
UNKNOWN NAME  
This caller’s number is unavailable.  
UNKNOWN NUMBER  
UNKNOWN CALLER  
No information is available about this caller.  
27  
 
Telephone operation  
Redial list  
The telephone stores the five most recently dialed numbers  
on the redial list.  
When there are already five entries on the redial list, the earliest  
entry will be deleted to make room for the latest entry.  
• Entries are displayed in reverse chronological order, i.e.  
from the latest entry to the earliest entry.  
The redial list can be accessed by pressing REDIAL when in idle mode.  
Dial a redial entry  
1. Press REDIAL, then press , or REDIAL repeatedly to scroll to the desired  
number. You will hear an error tone when you reach the beginning or end of  
the redial list.  
2. Press /FLASH or /SPEAKER to dial the number.  
Delete from redial  
1. Press REDIAL, then press  
,
or REDIAL repeatedly to scroll to the  
desired number.  
2. Press REMOVE to delete the selected entry. You will hear a confirmation tone.  
28  
 
Answering system  
Answering system and voicemail  
Your telephone has both a digital answering system and voicemail indication.  
Voicemail is offered by your telephone service provider (fees may apply). Your  
telephone’s answering system and voicemail indication are independent features,  
and each alerts you to new messages differently. For more information on the  
voicemail indicators, see page 9. To listen to your voicemail, you typically dial  
an access number provided by your telephone company, followed by a security  
code or PIN. To listen to messages recorded on your digital answering system,  
press /PLAY/STOP button on the telephone base.  
If you subscribe to caller ID/call waiting service through your telephone service  
provider, you can use your telephone answering system and voicemail together.  
Set your answering system to answer calls at least two rings earlier than your  
voicemail is set to answer. For example, set your voicemail to answer calls after  
six rings and set your answering system to answer after four rings. Some voicemail  
providers may program the delay before answering calls in seconds instead of  
rings; in this case allow six seconds per ring when determining the appropriate  
setting. By doing this, if you are on a call, or if the answering system is busy  
recording a message and you receive another call, the second caller can leave  
a voicemail message.  
Message capacity  
The answering system can record and store up to 99 messages. A message can  
be up to four minutes in length. The total storage capacity for the announcement,  
messages and memos is approximately 14 minutes. Messages will remain available  
for replay until they are deleted.  
29  
 
Answering system  
Activate the answering system  
The answering system must be turned on to answer  
and record messages. Press ANS ON/OFF to turn  
the answering system on or off. If the answering  
system is turned on, it will announce “Calls will  
be answered,” and the ANS ON/OFF light will be  
on. If the answering system is turned off, it will  
announce “Calls will not be answered,” and the  
ANS ON/OFF light will be off.  
• If you have caller  
ID service, the  
clock will be set  
automatically  
with incoming  
calls, but you will  
need to make  
sure the year is  
correct. See  
Set the clock  
for instructions  
on how to set the  
year, time and  
day manually.  
Set the clock  
Prior to playing a message, the answering system announces when it was  
received. Before using the answering system, set the year, time and day, so that  
messages are dated correctly. If the clock is not set before new messages are  
recorded, the system will announce “Time and day not set” before each message  
is played to remind you to set the clock.  
• Press and hold  
/SKIP or  
/REPEAT  
while setting  
the minutes or  
year to advance  
or decrease by  
increments of ten.  
1. Press CLOCK. The system announces the clock setting (e.g. year, time and  
day), then announces: To set the clock, press CLOCK.”  
2. Press CLOCK. The system announces the current year.  
3. Press /SKIP or /REPEAT until the system announces the correct year, then  
press CLOCK. The system announces the current hour.  
4. Press /SKIP or /REPEAT until the system announces the correct hour, then  
press CLOCK. The system announces the current minute.  
30  
 
Answering system  
5. Press /SKIP or /REPEAT until the system announces the correct minute,  
then press CLOCK. The system announces the current day.  
6. Press /SKIP or /REPEAT until the system announces the correct day, then  
press CLOCK. After a confirmation tone, the system announces the new clock  
setting and exits programming mode.  
Answering system setup  
The answering system uses voice prompts to guide you through feature setup.  
Press /PLAY/STOP anytime to save and exit the SETUP menu.  
Set number of rings  
This feature allows you to select the number of rings before the answering system  
answers. You can choose from two, four or six rings or toll saver. With toll saver  
selected, the answering system answers after two rings if you have new messages,  
and after four rings if there are no new messages.  
To set the number of rings:  
1. Press SETUP when the telephone is not in use. The system announces the  
current number of rings setting.  
2. Press /SKIP or /REPEAT until the system announces the desired setting,  
then press SETUP to save the setting and go to the next setting, or press  
/PLAY/STOP to save and exit setup mode.  
31  
 
Answering system  
Set number of rings (continued)  
If you subscribe to caller ID/call waiting and voicemail service through your  
telephone service provider, you can use your telephone answering system and  
voicemail together. Set your answering system to answer calls at least two rings  
earlier than your voicemail is set to answer. For example, set your voicemail  
to answer calls after six rings and set your answering system to answer after  
four rings. By doing this, if you are on a call, or if the answering system is busy  
recording a message and you receive another call, the second caller can leave  
a voicemail message.  
Set telephone base ringer volume  
This feature allows you to select the telephone base ringer volume level. You  
can choose from HI (high), OF (off) or LO (low).  
1. Press SETUP when the telephone is not in use until the system announces  
the telephone base ringer setting.  
2. Press /SKIP or /REPEAT until the system announces the desired telephone  
base ringer volume level, then press SETUP to save the setting and go to the  
next setting, or press /PLAY/STOP to save and exit setup mode.  
The handset ringer volume is set separately. See page 8 for details.  
32  
 
Answering system  
Set remote access code  
A two-digit security code is required to access the answering system remotely  
from any touch tone telephone. The preset code is 19. You can set the code  
from 10 to 99.  
• The answering  
system must be  
turned on for the  
message alert  
To set the remote access code:  
tone to function.  
1. Press SETUP when the telephone is not in use until the system announces  
the remote access code setting.  
2. Press /SKIP or /REPEAT to change the remote access code by one, or  
press and hold /SKIP or /REPEAT to change it by increments of ten. Press  
SETUP to save the setting and go to the next setting, or press /PLAY/STOP  
to save and exit setup mode.  
Set message alert tone  
This feature programs the system to beep every 10 seconds to alert you of new  
messages. The tone will stop when all new messages have been reviewed.  
To set the message alert tone:  
1. Press SETUP when in idle mode until the system announces the message  
alert tone setting.  
2. Press /SKIP or /REPEAT to select on or off, then press SETUP to save  
the setting and go to the next setting, or press /PLAY/STOP to save and  
exit setup mode.  
33  
 
Answering system  
Outgoing announcement  
The outgoing announcement is the greeting callers hear when calls are answered  
by the answering system.  
The telephone is preset with a greeting that answers calls with “Hello, please leave  
a message after the tone.” You can use this preset announcement, or replace it  
with your own. While in the ANNC menu, press ANNC again to exit at anytime.  
Play your announcement  
1. Press ANNC when the telephone is not in use. The system will announce  
“Announcement. Press PLAY or press RECORD.”  
2. Press /PLAY/STOP to play. You can press /PLAY/STOP again to stop  
the playback.  
34  
 
Answering system  
Record your own announcement  
1. Press ANNC when the telephone is not in use and the system will announce  
• Your  
announcement  
“Announcement. Press PLAY or press RECORD.”  
can be up to  
90 seconds in  
length.  
2. Press RECORD and the system announces, “Record after the tone. Press  
STOP when you are done.”  
3. After the tone, speak towards the microphone at the bottom front of the  
telephone base from about nine inches away.  
4. Press /PLAY/STOP when finished.  
• Announcements  
shorter than two  
seconds will not  
be recorded.  
5. The answering system will automatically playback the newly recorded  
• When your  
announcement. Press /PLAY/STOP to stop the playback at anytime.  
announcement  
is deleted, calls  
will be answered  
with the preset  
announcement.  
6. Press /PLAY/STOP again to replay the recorded announcement. Press  
RECORD to record again (follow steps 2 through 4) if desired. Press ANNC  
to exit programming mode.  
Delete your announcement  
1. Press ANNC while in idle mode and the system will announce “Announcement.  
Press PLAY or press RECORD.”  
2. Press X/DELETE and the system will announce “Announcement deleted.”  
35  
 
Answering system  
New message indication  
The message display counter will flash when there are new answering system  
messages.  
If the new message alert tone is turned on, the telephone base will beep every  
ten seconds when there are unreviewed messages.  
If the memory is  
full, the system will  
answer after 10  
rings and announce,  
“Memory is full.  
Enter the remote  
access code.”  
Message playback  
1. Press /PLAY/STOP to listen to messages.  
2. Press /PLAY/STOP again to stop playback.  
If you have new messages, you will hear only the new messages (oldest first). If  
there are no new messages, the system will play back all messages (oldest first).  
If the answering  
system is off, the  
system will answer  
after 10 rings and  
announce, “Please  
enter your remote  
access code.”  
When playback begins, the total number of messages is announced, followed by  
the day and time of the first message to be played.  
If the system has  
less than five  
minutes of recording  
time left, the  
remaining time will  
be announced.  
If F is flashing in the  
message window,  
the memory is  
full. You will have  
to delete some  
messages before  
new ones can be  
recorded.  
Options during playback  
• Press VOL+/ VOL- to adjust the speaker volume.  
• Press /SKIP to skip to the next message.  
• Press /REPEAT to repeat the message currently playing. Press /REPEAT  
twice to listen to the previous message.  
• Press X/DELETE to delete the current message. The system will advance to  
the next message.  
36  
 
Answering system  
Delete all messages  
Press X/DELETE when in idle mode. The system will announce To delete all  
old messages, press DELETE again.” Press X/DELETE again. All previously  
heard messages will be erased.  
Only old  
messages can  
be deleted.  
Messages can  
only be deleted  
after they are  
played.  
Record and play memos  
Memos are your own recorded messages used as reminders for yourself or others  
using the same answering system. They are saved, played back and deleted in  
the same way as incoming messages.  
• “Memory is full,”  
will be announced  
if you press  
RECORD when  
the memory is  
full.  
Record a memo  
1. Press RECORD when in idle mode. The system announces, “Record after  
the tone. Press STOP when you are done.”  
• Each memo can  
be up to four  
minutes in length.  
2. After the tone, speak towards the microphone at the bottom front of the  
telephone base from about nine inches away.  
• Memos shorter  
than two seconds  
will not be  
3. Press /PLAY/STOP when finished recording. The system will announce  
“Recorded.”  
recorded.  
Memo playback  
Press /PLAY/STOP when in idle mode. See Options during playback on  
page 36 for other options.  
37  
 
Answering system  
Call screening  
You can listen at the telephone base to a caller leaving a message. However, if  
you want to silence the telephone base when messages are being recorded, set  
the telephone base volume to its lowest level (1). Remember to raise the volume  
in order to hear your messages during playback.  
Call intercept  
If you want to answer a call while a message is being recorded, press /FLASH  
on the handset.  
38  
 
Answering system  
Message window displays  
Window displays:  
Descriptions:  
0
No messages.  
1-98  
Total number of old message(s) recorded.  
0-98 (flashing)  
Total number of new and old message(s) recorded; or the telephone base  
may have lost and regained power.  
99 & F (alternating)  
Memory is full with total number of messages recorded.  
1-99 (counting)  
Elapsed time while recording memo or announcement (up to 90  
seconds).  
99 (flashing)  
1-99 (flashing)  
1-99  
Recording time exceeds 99 seconds.  
Current message number during new message playback.  
Current message number during old message playback.  
Current volume level while adjusting.  
1-8  
10-99  
Current remote access code while setting.  
02, 04, 06, tS  
--  
Current number of rings before answering while setting.  
System is answering a call, or the time and date are being set, or being  
accessed remotely.  
-- (flashing)  
System is being programmed or initialized.  
HI, LO or OF  
The telephone base ringer level while in setup mode.  
39  
 
Answering system  
Remote access  
A two-digit security code is required to access the system remotely from any  
touch tone telephone. The preset code is 19; see page 33 to change it.  
1. Dial your telephone number from any touch tone telephone.  
2. When the system answers and plays your announcement, enter the two-digit  
security code. If you have messages, the system will play them automatically.  
If no key is pressed  
after entering  
remote access, new  
messages will be  
played automatically.  
If there are no new  
messages, all old  
messages will be  
played automatically.  
3. You may also enter one of the following remote commands.  
Command  
Function  
Once the new  
messages have  
been played,  
1
2
Play all messages.  
Play only new messages.  
the system will  
3
Delete the current message (during playback).  
Delete all messages.  
announce the help  
menu options. If  
no key is pressed  
within 20 seconds,  
the remote access  
call is automatically  
disconnected.  
33  
4
Repeat the current message (during playback).  
Stop.  
5
*5  
6
Hear a list of remote commands.  
Skip to the next message (during playback).  
Record a new announcement.  
End the call.  
When the answering  
system is turned  
off, the telephone  
will answer after 10  
rings, and announce  
“Please enter your  
remote access  
*7  
8
0
Turn the answering system on or off.  
4. Hang up or press 8 to end the call.  
code.”  
40  
 
Handset display screen messages  
The telephone number you have entered is already stored in the directory.  
ALREADY SAVED  
CALL LOG EMPTY  
CONNECTING...  
CHARGING  
There are no call log entries.  
The cordless handset is searching for the telephone base.  
The handset with low battery has been placed in the telephone base to  
recharge.  
There are no directory entries.  
You have just ended a call.  
DIRECTORY EMPTY  
ENDED  
There is an incoming call.  
INCOMING CALL  
LINE IN USE  
LIST FULL  
The handset or another telephone on the same line is in use.  
The directory is full.  
The battery needs to be recharged.  
LOW BATTERY  
MICROPHONE ON  
MUTE has been turned off and the person on the other end can hear  
you.  
You have turned off the handset microphone. The other party can’t hear  
you but you can hear the other party.  
MUTED  
There are new voicemail messages from the local telephone company.  
There is no telephone line connected.  
NEW VOICE MAIL  
NO LINE  
41  
 
Handset display screen messages  
Communication between handset and telephone base is lost during a call.  
NO SIGNAL, CALL ENDED  
**PAGING**  
The cordless handset locator has been activated.  
The handset is in use.  
PHONE  
The battery is very low. The handset should be placed in the telephone  
base for recharging.  
PLACE IN CHARGER  
The ringer is muted temporarily during incoming call.  
Your operation has been saved.  
RINGER MUTE  
SAVED  
The handset speakerphone is in use.  
SPEAKER  
You are attempting to save caller ID entry with no name or number.  
UNABLE TO SAVE  
The battery is not installed or not installed properly in the handset.  
WARNING  
-OR -  
CHECK BATTERY!  
The battery needs to be replaced.  
-OR -  
An incorrect battery has been installed. Use only the supplied VTech  
battery or equivalent.  
There are unreviewed calls in your call log.  
XX MISSED CALLS  
42  
Handset and telephone base indicators  
Handset lights  
• On when the handset speakerphone is in use.  
CHARGE  
• On when the handset is in the telephone base and is charging.  
Telephone base lights  
IN USE  
• Flashes when there is an incoming call or another telephone on the same  
line is in use.  
• On when the handset is in use.  
VOICEMAIL  
• Flashes when you have new voicemail. Voicemail is offered by your  
telephone service provider.  
ANS ON/OFF  
• On when the answering system is on.  
43  
 
Handset and telephone base indicators  
Handset icons  
MUTE  
• Microphone is muted.  
• Ringer off.  
NEW  
• New call log entries.  
NEW VOICE MAIL • New voicemail received from the local telephone company.  
• In speakerphone mode.  
SPEAKER  
Battery indicator  
• Cycles (low, medium, and full) when handset battery is charging.  
• Flashes when the battery is low and needs charging.  
• Displays solid when the battery is fully charged.  
44  
Battery  
It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance:  
Operation  
Operating time  
Nine hours  
While in handset use (talking*)  
While in speakerphone mode (talking*)  
While not in use (standby**)  
One and a half hours  
Five days  
*Operating times are approximate. Your results may vary.  
**Handset is off the telephone base but not in use.  
The battery needs charging when:  
A new battery is installed in the handset.  
The handset beeps.  
LOW BATTERY is displayed and the battery indicator on the handset screen is flashing.  
CAUTION:  
To reduce the risk of fire or injury to persons, read and follow these instructions:  
Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal  
instructions.  
Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte  
may be toxic if swallowed.  
Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets, and keys. The  
battery and/or conductor may overheat and cause burns.  
Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified  
in this manual.  
WARNING:  
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.  
45  
 
Important safety instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and  
injury, including the following:  
1. Read and understand all instructions.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).  
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.  
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating,  
these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be  
placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.  
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power  
supply in your home, consult your dealer or local power company.  
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.  
9. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous  
voltage points or create a short circuit. Never spill liquid of any kind on the product.  
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing  
parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect  
reassembling can cause electric shock when the product is subsequently used.  
11. Do not overload wall outlets and extension cords.  
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:  
A. When the power supply cord or plug is damaged or frayed.  
B. If liquid has been spilled onto the product.  
C. If the product has been exposed to rain or water.  
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the  
operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized  
technician to restore the product to normal operation.  
E. If the product has been dropped and the telephone base and/or handset has been damaged.  
F. If the product exhibits a distinct change in performance.  
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.  
14. Do not use the telephone to report a gas leak in the vicinity of the leak.  
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.  
16. The power units are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug  
in place if it is plugged into a ceiling or an under-the-table/cabinet outlet.  
SAVE THESE INSTRUCTIONS  
46  
 
Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit  
Problem  
Suggestion  
My telephone does not • Make sure the battery is installed and charged correctly (page 3). For optimum daily  
work at all.  
performance, return the handset to the telephone base after use.  
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.  
Make sure the telephone line cord is plugged firmly into the telephone base and the telephone  
wall jack.  
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,  
then plug it back in. Allow up to one minute for the cordless handset and telephone base to  
synchronize.  
• Charge the battery in the handset for up to 16 hours.  
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase  
a new battery.  
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.  
If the other telephone does not work, the problem is probably in the wiring or the local service.  
Call the local telephone company.  
LOW BATTERY is • Place the handset in the telephone base for recharging.  
displayed on screen.  
• Remove and re-install the battery and use it normally until fully discharged, then recharge the  
handset on the telephone base for up to 16 hours.  
• If the above measures do not correct the problem, the battery may need to be replaced.  
47  
 
Troubleshooting  
Problem  
Suggestion  
The battery does not  
charge in the handset  
or the handset battery  
is not charging.  
• Make sure the handset is placed in the telephone base correctly. The CHARGE light on the  
handset should be on.  
• Remove and reinstall the battery, then charge for up to 16 hours.  
• If the handset is in the telephone base but the CHARGE light on the handset is not on, refer  
to The CHARGE light is off in this section.  
• It may be necessary to purchase a new battery. Please refer to the Battery section (page 45)  
of this user’s manual.  
• The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this  
user’s manual for further instruction.  
The CHARGE light is • Clean the charging contacts on the handset and telephone base each month using a pencil  
off.  
eraser or a dry non-abrasive fabric.  
Make sure the power adapter and telephone line cord are plugged in correctly and securely.  
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one  
minute for the handset and telephone base to reset.  
• The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this  
user’s manual for further instruction.  
There is no dial tone.  
• First, try all the above suggestions.  
• Move the handset closer to the telephone base. It might be out of range.  
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.  
• Disconnect the telephone base from the telephone wall jack and connect a different telephone.  
If there is no dial tone on this telephone either, the problem is in your wiring or local service.  
Contact your local telephone company.  
48  
Troubleshooting  
Problem  
Suggestion  
The telephone does not • Make sure the handset ringer volume is not set to zero (page 8) and the telephone base ringer  
ring when there is an  
incoming call.  
is not set to off (page 32).  
• Make sure the telephone line cord and power adapter are plugged in properly (page 2).  
• The handset may be too far from the telephone base. Move it closer to the telephone base.  
• There may be too many extension phones on the telephone line to allow all of them to ring  
simultaneously. Try unplugging some of them.  
• If the other telephones in your home are having the same problem, the problem is in the wiring  
or local service. Contact the local telephone company (charges may apply).  
• Other electronic products can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from the following electronic devices: wireless routers, radios,  
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,  
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.  
Test a working telephone at the telephone wall jack. If another telephone has the same problem,  
the problem is in the telephone wall jack. Contact your local telephone company (charges may  
apply).  
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.  
• Re-install the battery and place the handset in the telephone base.  
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this  
to take place.  
49  
Troubleshooting  
Problem  
Suggestion  
I cannot dial out.  
• First, try all the above suggestions.  
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two  
to synchronize with the telephone before producing a dial tone. Wait an extra second before  
dialing.  
• If the other telephones in your home are having the same problem, the problem is in the wiring  
or local service. Contact your local telephone company (charges may apply).  
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause  
the telephone not to dial out properly. If you cannot eliminate the background noise, first try  
muting the cordless handset before dialing, or dialing from another room in your home with  
less background noise.  
My handset beeps  
and is not performing  
normally.  
• Make sure the power cord is securely plugged into the telephone base. Plug the telephone  
base into a different working electrical outlet not controlled by a wall switch.  
• Move the handset closer to the telephone base. It may be out of range.  
• Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds  
and plug it back in again. Allow up to one minute for the cordless handset and the telephone  
base to synchronize.  
• Other electronic products can cause interference to your cordless telephone. Try installing  
your telephone as far away from these electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless telephones.  
50  
Troubleshooting  
Problem  
Suggestion  
There is interference • The handset may be out of range. Move it closer to the telephone base.  
during a telephone  
conversation.  
Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone  
wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for  
filter information.  
• Appliances or other cordless telephones plugged into the same circuit as the telephone base  
can cause interference. Try moving the appliance or telephone base to another outlet.  
• Other electronic products can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from the following electronic devices: wireless routers, radios,  
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,  
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.  
My calls fade out when  
I am using the cordless  
handset.  
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or  
modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate  
your telephone or modem farther apart from each other, or use a different surge protector.  
• The location of your telephone base can impact the performance of your cordless phone. For  
better reception, install the telephone base in a centralized location within your home or office,  
away from walls or other obstructions. In many environments, elevating the telephone base  
will improve overall performance.  
• Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.  
If calls are still not clear, the problem is probably in the wiring or local service. Contact your  
local service company (charges may apply).  
• If the other telephones in your home are having the same problem, the problem is in the wiring  
or local service. Contact the local telephone company (charges may apply).  
51  
Troubleshooting  
Problem  
Suggestion  
I hear other calls when • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If  
using the telephone.  
you still hear other calls, the problem is probably in the wiring or local service. Call your local  
telephone company.  
I hear noise on the • Make sure the telephone line cord is plugged in securely.  
cordless handset, and  
none of the keys or  
buttons works.  
MycallerIDfeaturesare • Caller ID is a subscription service. You must subscribe to this service from your local telephone  
not working properly.  
company for this feature to work on your telephone.  
• The caller may not be calling from an area which supports caller ID.  
• Both you and the caller’s telephone companies must use equipment which are compatible  
with the caller ID service.  
The caller ID information will be displayed after the first or second ring. Caller ID data may not  
be displayed on your phone if you answer a call at or before the second ring. This would also  
apply to an answering device that answers the call at or before the second ring.  
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone  
base and the telephone line jack. Contact your DSL service provider for filter information.  
52  
Troubleshooting  
Problem  
Suggestion  
The system does not • Make sure you subscribe to caller ID with call waiting features provided by the local telephone  
receive caller ID or  
the system does not  
display caller ID during  
call waiting.  
company.  
• The caller may not be calling from an area which supports caller ID.  
• Both you and the caller’s telephone companies must use equipment which are compatible  
with caller ID service.  
Caller ID data may not be displayed on your phone if you answer a call at or before the second ring.  
This would also apply to an answering device that answers the call at or before the second ring.  
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone  
base and the telephone line jack. Contact your DSL service provider for filter information.  
Caller ID entries do not • Although the call log entries you receive have 10 digits, (the area code plus the seven-digit  
number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven  
digits, or a 1 plus the area code plus the seven digits. You can change the number of digits  
that you dial from the call log.  
match the numbers I  
need to dial.  
• While reviewing the call log, press # repeatedly to display these dialing options for local and  
long distance numbers before dialing or saving the telephone number.  
The answering system • Make sure the answering system is on. When the answering system is on, the red light on the  
does not answer after  
the number of rings  
which I programmed  
it.  
ANS ON/OFF key should be lit.  
• If toll saver is activated, the number of rings changes to two when there are new messages  
recorded (page 31).  
• If the memory is full or if the answering system is off, the system will answer after ten rings.  
• In some cases, the answering system will be affected by the ringing system used by the local  
telephone company.  
53  
Troubleshooting  
Problem  
Suggestion  
The answering system • Make sure the answering system is on.  
does not record  
messages.  
• If the answering machine memory is full, it will not record new messages until some old  
messages are deleted.  
The messages on the • If a caller leaves a very long message, part of it may be lost when the system disconnects the  
answering system are  
incomplete.  
call after four minutes.  
• If the memory on the system becomes full during a message, the system stops recording and  
disconnects the call.  
• If the caller’s voice is very soft, the system may stop recording and disconnect the call.  
The outgoing  
announcement is not  
clear.  
• When recording the announcement, make sure you speak in a normal tone of voice about nine  
inches from the telephone base.  
Make sure there is no background noise (television, music, traffic, etc.) when recording.  
The messages on the  
system are very difficult  
to hear.  
• Press VOL on the telephone base to increase the speaker volume.  
The answering system • Make sure your remote access code is correct (page 33).  
does not respond to  
remote commands.  
• Make sure you are calling from a touch-tone telephone. When dialing a number, there should  
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the  
answering system.  
• The answering system may not detect the remote access code when your announcement is  
playing. Wait until the announcement is over before entering the code.  
There may be interference on the telephone line you are using. Press the dial pad keys firmly  
when dialing.  
54  
Troubleshooting  
Problem  
Suggestion  
CONNECTING... is • The handset may be out of range. Move it closer to the telephone base.  
shown in the handset  
display window. Why  
don’t I get a dial tone  
when I try to use this  
telephone?  
• Make sure the power cord is securely plugged into the telephone base. Use a working electrical  
outlet that is not controlled by a wall switch.  
• Reset your telephone by unplugging the power adapter from the telephone base. Disconnect  
the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter  
and re-install the battery. Place the handset in the telephone base and allow up to one minute  
for the handset and telephone base to synchronize.  
Other electronic products may prevent your handset and telephone base from communicating  
with each other. Try installing your telephone base as far away from these electronic devices as  
possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room  
monitors, televisions, personal computers, kitchen appliances and other cordless telephones.  
Common cure for  
electronic equipment.  
• If the telephone is not responding normally, try putting the cordless handset in the telephone  
base. If it does not respond, try the following (in the order listed):  
• Disconnect the power to the telephone base.  
• Disconnect the battery on the cordless handset.  
• Wait a few minutes before connecting power to the telephone base.  
• Re-install the battery and place the cordless handset in the telephone base.  
• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up  
to one minute for this to take place.  
55  
Operating range  
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset  
and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the  
weather, and the layout of your home or office.  
When the handset is out of range, the handset will display CONNECTING...  
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press  
Move closer to the telephone base, then press /FLASH to answer the call.  
/FLASH.  
If the handset moves out of range during a telephone conversation, there might be interference.  
To improve reception, move closer to the telephone base.  
Maintenance  
Taking care of your telephone  
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.  
Avoid rough treatment  
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.  
Avoid water  
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the  
telephone base near a sink, bathtub or shower.  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical  
appliances during storms.  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with  
water or a mild soap. Do not use excess water or cleaning solvents of any kind.  
Remember that electrical appliances can cause serious injury if used when you are wet or standing in the water. If the telephone base should  
fall into the water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL.  
Then pull the unit out by the unplugged cords.  
56  
 
About cordless telephones  
Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between  
the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be  
intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone  
conversations as being as private as those on corded telephones.  
Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet  
should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged or switched  
off, or if the electrical power is interrupted.  
Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To  
minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference  
is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.  
Rechargeable batteries: This product contains either Nickel-cadmium or Nickel-metal hydride rechargeable batteries. Exercise care in  
handling batteries in order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor  
may overheat and cause harm. Observe proper polarity between the battery and the battery charger.  
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture the battery. Like  
other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.  
The RBRC® seal  
The RBRC® seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating  
in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service  
within the United States and Canada.  
The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or  
municipal waste, which may be illegal in your area.  
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the  
RBRC® program or at authorized VTech product service centers. Please call 1-800-8-BATTERY  
for information on  
TM  
Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its  
commitment to protecting our environment and conserving natural resources.  
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.  
57  
 
Warranty  
What does this limited warranty cover?  
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all  
accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms  
and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends  
only to the Consumer for Products purchased and used in the United States of America and Canada.  
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period  
(“Materially Defective Product”)?  
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a  
Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product,  
we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment.  
Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products  
to you in working condition. You should expect the repair or replacement to take approximately 30 days.  
How long is the limited warranty period?  
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially  
Defective Product under the terms of this limited warranty, this limited warranty also applies to repaired or replacement Product for a period  
of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year  
warranty; whichever is longer.  
What is not covered by this limited warranty?  
This limited warranty does not cover:  
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or  
handling, neglect, inundation, fire, water or other liquid intrusion; or  
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of  
VTech; or  
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or  
4. Product to the extent that the problem is caused by use with non-VTech accessories; or  
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered  
illegible; or  
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or  
institutional purposes (including but not limited to Products used for rental purposes); or  
7. Product returned without a valid proof of purchase (see item 2 below); or  
58  
 
Warranty  
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.  
How do you get warranty service?  
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE:  
Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.  
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery  
or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under  
this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product  
in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty,  
VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair  
and return shipping costs for the repair of Products that are not covered by this limited warranty.  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the  
malfunction or difficulty; and  
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or  
receipt; and  
3. Provide your name, complete and correct mailing address, and telephone number.  
Other Limitations  
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications  
related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities  
regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you  
should not rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state  
or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product  
is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied  
warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential,  
or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost  
of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion  
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  
Please retain your original sales receipt as proof of purchase.  
59  
FCC, ACTA and IC regulations  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal  
Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in  
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur  
in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning  
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to  
operate the equipment.  
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy  
of communications may not be ensured when using this telephone.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or  
bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset  
may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than  
the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to  
only use the supplied VTech belt clip.  
This Class B digital apparatus complies with Canadian ICES-003.  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal  
Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:  
AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules  
and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be  
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an  
60  
 
FCC, ACTA and IC regulations  
RJ14 jack for two lines. See Installation Instructions in the user’s manual.  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them  
ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if  
## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your  
local telephone company.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure  
the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult  
your telephone company or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone  
equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the  
Limited Warranty.  
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service.  
The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as  
possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a  
complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the  
proper functioning of this product. The telephone company is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these  
locations. If you do store or test emergency numbers, please:  
Remain on the line and briefly explain the reason for the call before hanging up.  
Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any  
interference, including interference that may cause undesired operation.  
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to  
be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement  
that the sum of the RENs of all the devices does not exceed five.  
This product meets the applicable Industry Canada technical specifications.  
61  
Technical specifications  
Frequency control  
Crystal controlled PLL synthesizer  
Transmit frequency  
Handset: 1921.536-1928.448 MHz  
Telephone base: 1921.536-1928.448 MHz  
Channels  
5
Nominal effective range  
Maximum power allowed by FCC and IC. Actual operating range may vary according  
to environmental conditions at the time of use.  
Size  
Handset: 6.61in X 1.77in X 1.06in (168.0mm X 45.0mm X 27.0mm)  
Telephone base: 6.04in X 4.04in X 4.06in (153.5mm X 102.5mm X 103.0mm)  
Weight  
Handset: 5.29oz (150.0g) (including battery)  
Telephone base: 8.82oz (250g)  
Power requirements  
Memory  
Handset: 2.4V DC 550mAh Ni-MH battery  
Telephone base: 6V DC @ 400mA  
Handset directory: 50 memory locations; up to 30 digits and 15 characters  
Handset call log: 50 memory locations; up to 24 digits and 15 characters  
62  
 
VTECH TELECOMMUNICATIONS LTD.  
A member of THE VTECH GROUP OF COMPANIES.  
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon  
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.  
Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD.  
Printed in China.  
91-001614-070-100  

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