Samsung E800 User Manual

guide  
to using your Samsung E800  
contents  
getting started  
making calls  
manage your contacts  
divert calls ..................................................61  
more information ........................................63  
fixed dialling ...............................................63  
Call barring ................................................65  
Missed call alert .........................................66  
call history ..................................................67  
call length ..................................................67  
register with Orange....................................10  
insert your SIM Card ...................................12  
plug in and charge ......................................13  
outside your Samsung E800........................14  
lock your keys.............................................18  
your Home screen.......................................19  
soft keys .....................................................20  
explore the menus.......................................21  
make your first call ......................................23  
receive your first call....................................24  
adjust the volume........................................25  
create your first contact...............................26  
create your first contact...............................27  
take your first photograph ...........................28  
send your first Photo Message ....................29  
send your first text message........................30  
access Orange World..................................32  
answer a call ..............................................36  
redialling a number .....................................36  
take two calls at the same time ..................37  
speak to someone privately ........................38  
sending key tones ......................................39  
call back a missed number .........................39  
conference calls .........................................40  
removing a conference member .................41  
using two different lines ..............................42  
know who is calling you .............................43  
Orange service directory .............................44  
activate the loudspeaker ............................44  
reduce background noise ...........................45  
store names and numbers...........................48  
where are phonebook details stored? ............49  
store a number from Home screen .............49  
search for a contact ...................................50  
delete unwanted contacts ..........................51  
copy contacts ............................................52  
Memory Mate .............................................53  
speed dialling .............................................54  
editing speed-dial entries ...........................54  
caller groups ..............................................55  
set a ringtone for caller groups ...................56  
messaging  
Text Messaging...........................................72  
change to another text input mode .............73  
attach a picture or sound ............................73  
group text messages ..................................74  
text message templates .............................75  
to read a text message ..............................76  
manage your calls  
Answer Phone messages .............................58  
listening to your messages .........................58  
use Answer Phone shortcuts.......................59  
personalising your greeting .........................59  
set up an Answer Phone PIN ......................60  
listen to messages from another phone ...........60  
Orange Photo Messaging  
What are my GPRS wap settings?...............97  
set up text alerts ........................................98  
Orange Plus menu .....................................98  
listen to the news .......................................99  
Orange Internet ........................................100  
register with Orange Internet ....................100  
manage your Orange account online ............101  
manage your time  
pay as you go customers .........................140  
pay as you go check list ...........................141  
which countries can I call from .................141  
Photo Messaging .......................................80  
take a photo ..............................................80  
zoom in ......................................................81  
take a self portrait ......................................81  
options when you take a photo ..................82  
send a photo message ...............................83  
using the camera options ...........................84  
have a look at your photos .........................87  
browse your photo albums .........................87  
receive a photo message ...........................88  
infrared ....................................................114  
manage your photos and sounds .............115  
keep track of important events ..................117  
use the calendar ......................................118  
set the time and date ...............................119  
calculator .................................................120  
stopwatch ................................................122  
Orange Answer Fax ..................................123  
select the partner network to use .............143  
using your phone abroad ..........................143  
reference  
safety .......................................................148  
radio waves and your phones ......................159  
paperwork .................................................160  
Orange Care terms and conditions ...............162  
pay monthly terms and conditions ................180  
pay as you go terms and conditions .............205  
games terms and conditions .......................205  
Declaration of conformity ..........................223  
personalise your phone  
silence your phone ...................................106  
slider tone ................................................106  
adjust your other sound settings ...............107  
personalise your caller groups ..................107  
make the display your own .......................108  
change language ......................................109  
set a greeting message ............................110  
assign a ringtone to your contacts ............111  
games  
games ......................................................126  
wap games ..............................................128  
Orange Multi Media services  
Orange World .............................................90  
create your own Orange World ...................91  
find your way using Orange World ..............92  
share information .......................................93  
read your Orange Emails ............................93  
bookmark your favourite sites .....................94  
browsing options ........................................95  
empty your cache ......................................96  
reset your wap settings ..............................97  
security  
Orange Care ............................................130  
What if I enter the wrong PIN? ..................133  
index  
index.........................................................226  
contact Orange .........................................232  
International services  
international dialling codes .......................138  
pay monthly customers ............................138  
pay monthly check list ..............................139  
1
getting started  
register with Orange  
register with Orange  
1 Find the IMEI number on the sticker inside your Samsung E800.  
If you are already with Orange and wish to register an upgraded phone, call 0800 079 0027.  
You may need the number in future if your phone is lost or stolen  
If you are new to Orange and will be paying monthly call 07973 100 980. If you are new to Orange and will be a  
pay as you go customer, call 0800 079 0006. You can also register online at orange.co.uk/payasyougo/registration  
2 Find the SIM Card number on the back of your SIM Card.  
After you register  
Orange will update your SIM Card over the air with a text message. When you first turn your phone on, you will see the SIM  
update message. You can leave it in your inbox until you are ready to delete it. Turn your phone off and back on again to  
enable it to make your first call.  
3 If you are already with Orange when you register, you will be asked for your Orange password. If you are new to Orange  
you should have a new password ready.  
4 Contact Orange Customer services to register.  
And lastly  
When you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and  
conditions set out in this guide. You may want to take time to read and consider them before you register.  
10  
11  
insert your SIM Card  
plug in and charge  
SIM Card  
1 Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card may have  
already been inserted into your phone. If it is not in your phone or your box, please return to  
the shop that you bought the phone from and ask for a SIM Card.  
1 Plug your charger into a mains socket.  
2 Insert the lead into the socket on the base of your phone.  
2 Remove the SIM Card from its plastic surround by carefully pushing it out. Its contacts  
3 The battery indicator in the top right-hand corner of the display will show up  
to three bars while charging. Do not remove the battery cover while charging  
your phone. The first charge must be for a minimum of 4 hours in order to  
achieve optimum performance.  
are easily damaged so take care when doing this and try to avoid touching them.  
3 Remove the battery cover. Insert your SIM Card between the two grooves starting with  
the square end so that the cut off corner fits into the cut off corner of the surround.  
The battery is built into the battery cover, so does not need to be fitted. Once you have inserted  
your SIM Card, slide the battery/cover onto the three contact points and press down until it clicks.  
12  
13  
outside your Samsung E800  
outside your Samsung E800  
volume keys  
Turn the volume  
up and down.  
switch on/end a call  
navigation pad  
Press and hold for approximately  
three seconds to switch your phone  
on, press to end a call or press when  
busy to put a call to your Orange  
Answer Phone. Press to return to  
the Home screen at any time.  
Move through the menu  
options and access your  
home links by pressing  
.
soft keys  
These control how you choose  
a function and move through  
the menus.  
clear key  
answer a call  
To clear text when writing a  
message or entering a contact.  
Answer a call or to make  
an outgoing call.  
quiet mode key  
Contacts key  
To turn your phone to  
silent and back again.  
For direct access to your  
Contacts homepage.  
accessory connector socket  
charger socket  
14  
15  
outside your Samsung E800  
outside your Samsung E800  
camera key  
headphones socket  
Lift and peel back  
button to plug in  
mirror  
camera lens  
When your phone is open,  
press and hold to open  
your viewfinder and to  
take a photo.  
Aim the camera lens  
for self portraits.  
Take photos to send as  
Orange Photo Messages  
or store on your phone.  
your headphones.  
16  
17  
lock your keys  
your Home screen  
Its a good idea to lock the keypad to avoid making calls by mistake.  
The Home screen allows you direct access to the main features of your phone.  
To lock the keypad, slide the E800 until it clicks together. You will see Keypad Locked in the display.  
To unlock the keypad, slide the E800 into the open position.  
Orange shortcuts  
These symbols link you to four of the most frequently used features on the  
Samsung E800. These are:  
Orange Plus  
Call history  
Messages  
Camera  
To access these features simply scroll to the specific icon using the navigation  
pad and press  
in the centre of the pad.  
18  
19  
soft keys  
explore the menus  
On your display you will see which features the soft keys control. From the Home screen,  
will access the Menu  
To access the main menu, press Menu from the Home  
screen. Scroll with the navigation pad to find your way  
around the menus. Each menu has its own set of  
sub-menus. To access each menu, scroll to the one  
you want and press Select.  
Call History  
while  
accesses your Address book.  
Find out who has called you and when, then  
return the call or save their details.  
From inside the menus, the soft key functions change according to the command shown above each key.  
You can return to the Home screen at any time from any menu simply by pressing  
Games  
Test your skills with SnowBallFight and  
Bubblesmile.  
Phone settings  
Personalise your phone to suit your lifestyle.  
Camera  
Take photos and either send or keep them on  
your phone.  
20  
21  
explore the menus  
make your first call  
Messages  
Media album  
Send Orange photo messages and text  
View and organise all your photos and images.  
1 From the Home screen,  
dial the number you want  
to call, but don’t forget to  
use the full area code.  
The dialler screen will  
show you the number  
you have entered.  
2 Press to make the call.  
messages to your friends.  
You can also call a contact by selecting  
Calendar  
their name from your Contacts list.  
Wap  
Record your important events and set up alarms  
to remind you of appointments. Also includes  
a calculator.  
From the Home screen press Contacts  
Connect to the Orange portal for the latest  
updates and information on your service.  
to access your Address book, then  
select Find name. When you have found  
the contact you want, press OK to view  
Orange Plus  
the number.  
Orange Plus contains special updates designed  
for your E800. Updates include lottery updates,  
weather forecasts, horoscopes and Stock  
Market information, plus links to Contacts.  
Press  
to make the call.  
22  
23  
receive your first call  
adjust the volume  
You can adjust the volume while you are on  
a call to hear your caller more clearly.  
To adjust the volume:  
When your phone rings,  
press  
to answer  
1 Locate the volume control button on the  
the call.  
left-hand side of your phone.  
2 To increase the volume press the top  
arrow and to decrease it press the  
bottom arrow.  
24  
25  
create your first contact  
create your first contact  
1 To add a new contact to your  
phones memory, from the Home  
screen, press Contacts then  
scroll to and select Add entry.  
3 Choose what type of phone  
number you’re saving – Mobile,  
Home, Office, Fax. Scroll down  
to the appropriate type and press  
Select. Then enter the contacts  
or companys name and press OK.  
Your E800 will confirm that this  
has been saved.  
4 When selecting a number from your  
contacts list, a screen will appear,  
listing the contact name and above  
the contact number an icon  
5 It may be worthwhile entering contact  
numbers in the international form, ie, +44  
then the number minus the initial 0, so that  
you can use them abroad. To enter + for  
international calls, press and hold 0. Press  
C to delete a character. Do not include  
spaces or brackets, ie, +447912345678.  
While entering the contacts details, press #  
denoting whether this is a home,  
mobile, office, fax or answer phone.  
To swap between numbers scroll left  
and right using the navigation pad.  
2 Enter the information for the new  
contact in the fields as instructed.  
After entering the contact number,  
select Save, then Phone.  
for a space and to change between  
*
upper case and lower case. To enter a  
symbol or change from numerical entry to  
text entry press and hold the # key.  
26  
27  
take your first photograph  
send your first Photo Message  
1 Press Menu, scroll to  
in your  
.
3 When you are ready to take a picture, press  
the soft key under . You can also use  
1 When you have taken your photo  
as previously described,  
press Options.  
4 Press Select then scroll to photo  
Home screen and press  
message and press OK.  
Alternatively, press and hold the  
the camera button on the right-hand side  
of the E800. This is useful when taking  
a self portrait.  
camera key on the side of your phone.  
5 Choose a recipient for your Photo  
2 Select Send and work through  
the fields entering a subject for  
your message and adding sound  
and text if you wish.  
Message and press OK.  
2 Your screen automatically becomes a  
viewfinder which moves with you as you  
move your E800. Using the navigation  
pad, press to the left and right to  
4 If you are dissatisfied with the result, press  
Delete to delete the picture. Your E800 will  
ask you to confirm this by pressing Yes.  
6 Scroll to their mobile number and  
press Select then OK.  
control the brightness and press the  
top and bottom to zoom in and out.  
3 Press Options and select Send.  
7 Press Send to send your message.  
5 Photos that are not deleted are  
automatically saved to your Media album.  
28  
29  
send your first text message  
send your first text message  
1 From the Home screen press Menu,  
4 With predictive text you only need  
to press the key for a letter once.  
So, for example, to write the word  
orange you would press 6, 7, 2, 6,  
4 and 3. If the word does not  
Press and hold for a few second to  
5 When your message is complete,  
press Options and select Send.  
Enter the number or select a  
*
scroll to  
and press Short message,  
choose from a selection of common  
symbols and punctuation marks.  
followed by Create.  
Press to change from upper-case  
contact number from your Address  
book by pressing Contacts. Once it  
has gone, the words Message Sent  
will appear on the next screen.  
*
2 A blank screen will appear.  
to lower-case.  
appear on screen immediately,  
don’t worry, thats how it works.  
Press and hold # to change between  
numerical and predictive text.  
To switch predictive text off press  
Eng and select ABC mode.  
3 You can enter text on your phone  
immediately using predictive text (T9).  
To delete a single character,  
press C.  
To delete the entire message,  
press and hold C.  
Press # for a space.  
30  
31  
access Orange World  
Select  
from your phones Home  
screen. When you visit the Orange wap  
site a screen similar to the one to the  
right will be at the start of your journey:  
You can click on Channel Guide to open a full list of features  
that may be useful to you or click on any of the links listed to  
shortcut straight to them. So, for example, if you are looking  
to download a new game to your phone, scroll to Games.  
Find is a very useful feature to help you, wherever you are:  
find your nearest restaurant, pub, post office, cash  
point, taxi service and more  
access more than a thousand wap sites - official  
football club sites and their unofficial fanzines, plus  
celebrities and auction sites  
Click on Your Page to set up quick links to all your favourite  
sites. You can easily check the results of your favourite  
football team or even see if your train is running late before  
you leave the house in the morning. You don’t need to  
register – simply click on Your Page and follow the links.  
find a phone number, and even use Google™ search  
access your Orange Email account to keep in touch  
wherever you have your phone. You can also easily  
access other wap email services, chat with your  
friends and learn more about messaging services  
32  
33  
2
making calls  
34  
making calls  
making calls  
choose whether you answer a call or not  
To redial the phone number last called press  
twice.  
To activate automatic redial:  
To activate call waiting:  
When your phone rings, press  
call. Alternatively, press  
Answer Phone.  
to answer the  
To redial other numbers that were previously dialled:  
1
2
From the Home screen press Menu and scroll to and  
select Phone settings.  
1
2
From the Home screen, press Menu then scroll to and  
select Phone settings.  
to send the call to your  
1
2
Press  
Press Others, then Auto Redial and select On.  
Select Network services, followed by Call waiting then  
Voice calls. The screen will say Voice calls Active.  
.
Scroll through the list of phone numbers and highlight the  
one you’re looking for.  
To end a call press  
.
take two different calls at the same time  
3
Press  
to dial your selected number.  
To accept a new call:  
redialling a number  
not available to pay as you go customers  
You can also set up Automatic Redial so that your phone  
continually redials a number if it has been unable to establish  
a connection.  
1
2
The sound of two beeps when you are on a call indicates  
you have a second incoming call.  
If you call someone and get disconnected or forget to tell  
them something, you can call them straight back by  
redialling the last dialled number.  
When you are on a call, answer a second call without  
ending the first using Call waiting.  
To accept the new call press  
automatically put on hold.  
. The first call is  
36  
37  
making calls  
making calls  
3
To swap between the two calls simply press Swap.  
You can reactivate the call whenever you want to  
by pressing Retrieve.  
speak to someone privately during a call  
To unmute your call:  
To communicate with answering machines or computerised  
telephone systems, the Send keys option must be selected.  
Sometimes you may need to say something to another  
person that you don’t want your caller to hear. In these  
cases, you can mute your call and preserve your privacy.  
Press Options then Select. The Mute icon disappears and  
your correspondent can hear you.  
call back a missed number  
To make a call while you have a call in progress:  
sending key tones  
To call back a missed call:  
1
2
3
Put the current call on hold by pressing Hold.  
Make the second call in the normal way.  
To mute your call:  
You can turn the key tones off or on during a call to  
communicate with answering machines or computerised  
telephone systems. When the Mute keys option is selected,  
your phone does not transmit key tones so you can press  
keys without hearing annoying key tones during a call.  
1
2
Your screen will display 1 Missed Call. Press the call key  
to see the callers information.  
Alternatively, enter the phone number that you want  
to dial or look it up in the Address book.  
1
2
Press Options and select Mute.  
The Mute icon appears on the bottom line of the display  
and your caller can no longer hear you.  
Press the call key again to call the number back.  
4
Press the  
to dial the second call. The first call  
is automatically put on hold.  
38  
39  
making calls  
making calls  
conference calls  
To start a conference call:  
To talk to one conference member privately:  
removing a conference member  
not available to pay as you go customers  
1
2
3
4
Call someone in the usual way. The display will show a  
name (if the number is stored in the memory) or Call 1.  
Put the first call on hold and make a second call in the  
usual way. Press Options and select join.  
1
2
Press Options and select Select 1.  
Scroll to the name of the person you want to talk  
to using the 1 and 0 icon keys.  
To remove a conference member:  
Conference Calling is a great way to chat with up to five  
1
2
Press Options and select Remove.  
other people while you’re out and about.  
3
4
Press Select.  
Scroll up or down to find the participant you want to  
remove and press Select.  
To add up to four more people, repeat step 2 then press  
Options and select Conference.  
To return to the conference call, press Options, select  
Conference, then press OK.  
To activate Conference Calling call customer services on  
150 from your Orange phone or 07973 100 150 from any  
other phone.  
3
4
The call continues but without that conference member.  
End the multi-party call by pressing the End key.  
Press the end key to end your conference call.  
Note: If you are abroad the availability of this service  
depends on the network you are using. You are charged  
your standard service plan rate for each call you make.  
There is no charge but you may be asked for a refundable  
deposit. You will receive a SIM update when the service has  
been activated. Turn your phone off and back on again.  
40  
41  
making calls  
making calls  
keep your business and personal lives separate  
by using two different lines  
The following tariffs are not available on Line 2:  
If you call Answer Phone from Line 2 but have no messages, know who is calling you, or hide your number  
you will automatically be connected to your Line 1 Answer  
Phone if you have messages.  
when you make a call  
Orange Everytime 20 if it includes an option to call  
not available to pay as you go customers  
other networks  
Your Caller id identifies you to a person you are calling and  
identifies a caller to you.  
Orange Everytime 400  
To switch between Line 1 and Line 2:  
With Line 2 you can keep business and personal  
calls separate.  
Orange Everytime 1000  
Orange Talk 150  
1
2
Press Menu and scroll to and select Phone settings.  
Scroll to Network services, scroll down to Active line and  
press Select.  
To hide your number when calling another person, simply  
dial 141 before the number.  
Orange Talk 200  
To activate Line 2 call customer services on 150 from your  
Orange Talk 500  
Orange phone or 07973 100 150 from any other phone.  
3
Choose between Line 1 and Line 2 and press Select to  
confirm your choice.  
To hide your number permanently, call customer services  
on 150 from your Orange phone or 07973 100 150 from any  
other phone. If you are a pay as you go customer, please call  
451 from your Orange phone. While your number is hidden  
you will not be able to see the Caller id of any incoming calls.  
When you receive a call on Line 2, your phone will ring  
without you having to have Line 2 selected. You receive a  
separate Answer Phone for your Line 2 which you can also  
personalise. Call your Answer Phone in the usual way but  
remember to switch to Line 2 first.  
There is a one-off connection charge and you receive a  
reduced monthly charge on your Line 2 Service Plan. You will  
receive a SIM update when the service has been activated.  
Note: Line 2 does not support Fax and Data. You can  
receive but not send text messages from Line 2.  
42  
43  
making calls  
making calls  
Note: If you are abroad, the availability of the services  
described in this section depends on the network that  
you are using.  
Scroll to the service you require and press Select.  
reduce background noise with voice clarity  
activate the loudspeaker  
You can significantly reduce the background noise during  
a call with the voice clarity feature which makes received  
sound clearer.  
Orange service directory  
You can also use the loudspeaker when making and  
receiving calls, without the headset.  
You can access a series of services available to listen  
to from Orange.  
To activate the voice clarity feature:  
To turn the loudspeaker on and off:  
1
Press Options and scroll up or down to highlight Loud  
spk. on or Loud spk.off .  
1
2
During a call press Options and scroll up or down to  
highlight Voice clarity on or Voice clarity off.  
To access your service directory:  
2
Press Select to switch the loudspeaker on or off.  
Press Select to activate or deactivate voice clarity.  
1
2
From the Home screen, press Contacts  
Scroll left with the navigation pad to access your  
Service directory and press Select.  
Note: you cannot activate the loudspeaker when you have  
Note: You cannot activate voice clarity when using the  
connected a headset to the phone.  
loudspeaker and the handsfree car kit.  
44  
45  
making calls  
3
manage your  
contacts  
46  
manage your contacts  
manage your contacts  
store the names and numbers of your friends,  
family and colleagues in your Address book  
4
5
Enter the name. Press each key the relevant number of  
times to get the letter you need. For example, to get the  
letter J press the 5 key once and to get the letter S press  
the 7 key four times. Press # for a space.  
When I save a contact in my phonebook where  
are the details stored?  
Press the right-hand side of the navigation pad to scroll  
to one of the other icons and press Options then select  
Edit number.  
To open your Address book press Contacts. This opens  
You can store up to 200 names and numbers on your  
SIM Cards memory. Your phones internal memory  
is dynamic, and is shared between the features of  
your phone.  
3
4
The screen will then prompt you to Enter the number.  
Once you have done so, press OK and the new number  
will be saved.  
your phone book at the first alphabetical entry.  
Press C to delete a character or press and hold C to  
delete the entire name.  
To add a new entry to your Address book:  
To add extra numbers to a name:  
storing a number from the Home screen  
1
2
Press Contacts then select Add entry.  
The advantage of storing contacts on your SIM Card  
is that if you change phones, all of the contacts on  
your SIM Card will move to the new phone.  
Enter the number using the navigation pad, then press  
Save and select Phone.  
1
2
At the Home screen, press Contacts to open the  
Address book and select Find name. From your list  
choose a name to add additional numbers to.  
Press OK. The contacts name will appear on a screen  
telling you its a home, mobile, office or fax number.  
To store a number directly:  
3
To save the contact to your phone memory, scroll down  
to the type of number you’re saving (Home, Office,  
Mobile, Fax or Other) and press Select.  
1
From the Home screen, type in the number you  
want to save.  
48  
49  
manage your contacts  
manage your contacts  
2
3
Press Save.  
To edit a number:  
Alternatively:  
delete unwanted contacts from your phonebook  
Select Phone and choose type of phone:  
Mobile  
1
2
3
4
Press Contacts followed by Find name then press OK.  
Press Options again and select Edit number.  
Make your changes and press OK.  
1
2
Press Contacts, then Find name.  
1
2
Press Contacts to access your Address book, then  
select Find name.  
Home  
Enter the first letter of a name you are looking for. The  
Address book entries are listed, highlighting any that  
match your letter.  
Office  
Scroll to the name you wish to delete then press OK  
followed by Options.  
Fax  
The screen will tell you this has been saved.  
Other  
3
4
If necessary, scroll up or down to find the entry you want.  
Once you have, press OK.  
3
4
Select Delete entry.  
search for a contact in your Address book  
The screen will ask you to confirm that you wish this  
entry to be deleted. Press Yes to confirm and your E800  
will confirm this has been deleted.  
4
5
Enter name and press OK.  
Your number is now saved.  
The quickest way to find a name is to open your Address  
book then press the key that corresponds with the initial  
letter of the name you are looking for. If you press a key  
twice, quickly, you will go to the names starting with the  
second letter on the key.  
Call the number you have selected in the usual way.  
5
To delete all the names in your phonebook select Call  
History from the main menu and select Delete all. You  
can then choose whether to delete all the names in your  
phone or SIM Card memory.  
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manage your contacts  
manage your contacts  
copy contacts between your phone and SIM Card To copy one number between your phone and your SIM:  
3
4
5
Select Copy to Phone.  
For a low, one-off charge you can purchase a Memory Mate  
card from any Orange shop which will backup your SIM  
Card address book. Then simply return to your Orange shop  
regularly to have any new information backed up at no  
additional cost.  
Scroll to preference then press OK.  
You will see Copy completed in the display.  
Its a good idea to copy numbers from your SIM Card to  
your phone.  
1
Press Contacts to open your Address book, then select  
Find name.  
2
3
4
5
Press OK then Options and select Copy.  
Select Copy to Phone  
backup your SIM Card address book  
This enables you to add extra information to, and personalise,  
your contacts. Then, when you upgrade your phone you can  
easily copy key information to your SIM Card and move your  
contact details to your new phone.  
Scroll to preference then press OK.  
Screen will say Copy completed.  
Make sure that losing your phone doesn’t mean losing all of  
the important contact information stored on your SIM Card.  
And, if you’re joining Orange from another network, Memory  
Mate can be used to transfer the contacts and text  
messages saved on your old SIM Card to your new Orange  
SIM Card, keeping your move totally hassle-free.  
To copy all numbers between your phone and your SIM:  
Memory Mate is a new service which ensures the details  
you have stored on your SIM Card for all of your friends,  
colleagues and family are safely backed up. So, if the worst  
happens, they will still be available to you.  
1
2
Press Contacts to open your Address book, then using  
navigation pad select Copy all to phone.  
For more information, visit your nearest Orange shop and  
one of our representatives will be happy to assist you.  
Press OK then Options and select Copy.  
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manage your contacts  
manage your contacts  
save time using speed dialling  
editing speed-dial entries  
To make a call using speed dialling:  
Only contacts saved to your phone memory can be put  
into groups.  
You can set up to eight speed-dial entries which can then  
To edit a speed dial entry:  
From the Home screen press the number key (2 to 9)  
be called simply by pressing the associated number key.  
assigned to the speed dial entry and press  
also press and hold the number key.  
. You can  
To create caller groups:  
1
2
Select the speed-dial entry you want to edit from the list  
and press Select.  
To set up a speed dial entry:  
1
2
From the Home screen, press Contacts.  
Go to one of the following menu options using the  
navigation pad and press Select.  
Note: The 1 key is reserved for your Orange Answer Phone.  
Select Find name and scroll to the contact you wish  
to move to a caller group, then press OK.  
Using the navigation pad, scroll right to Group and press  
Options.  
1
2
3
4
Press Contacts, then select Speed list.  
Scroll to an empty location and press Select.  
Select Edit number  
Edit number: allows you to change the number  
arrange your address book into caller groups  
3
4
Change name: allows you to change the name  
Enter the contact number and press OK to save it.  
of the entry  
You can organise the contacts stored on your phone into  
groups, so that you can set your phone to alert you to calls  
or messages from this group in a personalised way.  
Scroll with the navigation pad to the group name you wish  
to add your contact to and press Select. Your contact is  
now saved to that caller group, for instance, Friends.  
Delete: allows you to clear the setting.  
3
When you have finished press  
.
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manage your contacts  
4
To remove a contact from a caller group:  
set a ringtone for your Address book caller groups  
1
2
3
4
Scroll to the contact you wish to remove from their  
caller group and press OK.  
1
2
Scroll to each of the contacts within a caller group.  
Press OK, then use the navigation pad to scroll right  
to Alert and press Options, then select Melody.  
Choose between the list in Default melodies and My  
sounds (any music you have downloaded from Contacts  
will be stored here) and Select. The group ringtone is  
now saved.  
Using the navigation pad, scroll to Group and  
press Options.  
manage your calls  
3
Pressing the bottom of the navigation pad, scroll  
to No Group, and press Select.  
Your contact is no longer assigned to a caller group.  
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manage your calls  
manage your calls  
Answer Phone Call Return  
what happens when you get an Answer Phone  
message?  
use Answer Phone shortcuts to manage your  
messages efficiently  
#
0
to return the call  
for help  
You can use Answer Phone Call Return to return a call after  
someone has left a message on your Answer Phone,  
without having to remember or make a note of their number.  
When someone leaves a message on your Answer Phone,  
Your Answer Phone is quick to use as there are several single personalising your Answer Phone greeting  
key presses to help you move through your messages.  
the  
symbol will appear on your phones display.  
Your Answer Phone comes with a standard greeting but you  
To use Answer Phone Call Return:  
1
2
Listen to your Answer Phone message as normal.  
When you have finished, if you want to return the call,  
simply press # while you are still connected.  
Orange Answer Phone will automatically dial the callers  
number and connect you.  
listening to your Answer Phone messages  
When listening to your messages press:  
can record your own personal greeting so your callers know  
they’ve got through to you.  
To listen to your Answer Phone messages press  
when  
1
2
3
7
8
9
to listen to your message again  
to save your message  
3
the message first arrives, or press and hold the 1 key. To  
access your message press , scroll down to Ans Phone  
and press . Answer Phone messages that have not been  
1
Call your Answer Phone by pressing and holding the  
1 key. Listen to the simple steps and select Option 3,  
then Option 1, followed by Option 1 again.  
Record your greeting followed by the # key.  
Press 2 to save it.  
to delete your message  
to rewind 10 seconds  
Note: Answer Phone Call Return is only available if the  
network you are calling supports this service. You are  
charged your standard call rate.  
listened to will be saved for up to 21 days. You can save  
messages that you have listened to for up to seven days.  
to skip to the next message  
to fast forward 10 seconds  
2
3
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manage your calls  
manage your calls  
set up an Answer Phone PIN  
listen to your Answer Phone messages from any  
other phone and while abroad  
4
Follow the simple steps to listen to your messages.  
Call diverts can be set up in the following ways:  
Divert always: all calls are diverted.  
For added Answer Phone security, you can set your Answer  
Phone to request a PIN (Personal Identification Number)  
each time you want to listen to your messages.  
Note: The cost to call your Answer Phone depends on your  
Busy: calls are diverted if are on another call  
No reply: calls are diverted if you do not answer  
the phone.  
If you do not have access to your Orange phone, you can  
listen to your Answer Phone messages from any other  
phone even while abroad. To use this service you must set  
up an Answer Phone PIN.  
Service Plan.  
when you can’t take your calls, why not divert them?  
Unreachable: calls are diverted if you are not in an  
area covered by your service provider.  
Cancel all: all call diverting options are deactivated.  
To set up an Answer Phone PIN:  
not available to pay as you go customers  
1
Call your Answer Phone by pressing and holding  
the 1 option.  
To access your Answer Phone messages from any other  
phone or while abroad:  
Call Divert allows you to divert different types of calls to  
different numbers. So you might choose to divert fax calls to  
your office fax machine, but voice calls to your Answer  
Phone. The availability of this facility depends upon the  
network that you are using.  
You can specify individual call diverting options for each of  
the following call types:  
2
3
Select Option 3, then Option 2.  
Enter your chosen Answer Phone PIN which should be  
between 4 and 10 digits long, followed by the # key.  
Press 1 to save your Answer Phone PIN.  
1
2
3
Call +447973 100 123 from any phone.  
Voice calls only  
Enter your Orange number followed by the # key.  
Enter your Answer Phone PIN followed by the # key.  
Fax calls only (not available when Line 2 is in use)  
4
Data calls only (not available when Line 2 is in use)  
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manage your calls  
For example, you can:  
4
5
Press Select, then Activate. Choose to divert the call to  
your Answer Phone or to another number.  
To cancel your diverts:  
more information  
1
2
Systematically divert fax calls to your office fax machine.  
Divert voice calls to your colleague if you are already  
using the phone.  
Enter the number to which the calls are to be diverted.  
Press Activate to save the divert setting.  
1
From the Home screen, press Menu, scroll to and Select  
Phone settings then select Network services.  
For more information call Orange customer services on 150  
or, if you are a pay as you go customer, on 451 from your  
Orange phone.  
2
3
Select Call diverting then press Cancel all.  
To activate a divert:  
To check the divert status of a call type:  
Your E800 will confirm that all call diverts are cancelled.  
control the numbers that can be called from  
your phone  
1
2
3
From the Home screen press Menu. Scroll to and select  
Phone settings and press Network services.  
Select Call diverting. Choose from: Divert always,  
Unavailable or Cancel all.  
1
From the Home screen press Menu. Scroll to Phone  
settings, press Select then scroll to Network services and  
select Call diverting.  
Note: There is no charge to set up or cancel a divert. You  
are charged your normal Service Plan rate and, if you are  
calling or diverting your calls abroad, the rate will vary  
depending on the service provider you are using.  
Fixed dialling allows you to limit the use of your phone  
(typically by a friend or family member) to only the numbers  
stored in your phonebook, while Call barring blocks certain  
types of call. Before you can use fixed dialling, you must set  
up a fixed dialling list.  
2
3
Select the type of divert you want to check and then  
select the call type.  
You have the option of diverting Voice calls, Fax calls and  
Data Calls.  
The status of the divert will be displayed.  
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manage your calls  
manage your calls  
To set up fixed dialling:  
To store fixed dialling numbers:  
Call barring can be used selectively to bar  
outgoing and incoming calls  
All incoming  
Incoming while abroad  
Cancel all  
1
From the Home screen press Menu, scroll to and select  
Phone settings then select Security.  
Scroll to and select FDN mode, then select Enable.  
You will be asked to enter your PIN2 code. This is preset  
to 1111.  
1
2
3
When fixed dialling has been enabled, from the Home  
screen press Contacts to open your Address book and  
select Add entry.  
The call barring password is preset to 1111. Emergency  
calls to 999 or 112 can be made while Call barring is on.  
2
3
3
4
Press Select, then choose between All outgoing, Voice  
Calls, Fax calls and Data calls. Press Select followed by  
Activate.  
Type in the fixed dialling number and press Save. You will  
be prompted to enter your PIN2 code again. Enter the  
code and press OK.  
1
2
From the Home screen press Menu, scroll to and select  
Phone settings and select Network services. Select Call  
barring.  
4
Enter the code and press OK. The screen will say  
FDN enabled.  
Enter password 1111, then press OK and your phone  
will confirm this has been done.  
Enter the name of the person you wish to store to fixed  
dial and press OK. Then enter a SIM location number  
between 1 and 10 and press OK. Your fixed dialling  
number has now been saved.  
Select from the following Call barring options:  
Once fixed dialling has been turned on, you can store fixed  
All outgoing  
dialling numbers.  
International  
International except to home  
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manage your calls  
manage your calls  
keep track of who has called you, even if they  
don’t leave a message on your Answer Phone  
If the same person calls more than once you will only receive  
one notification of their call.  
Note: You will not receive a missed call alert if your Answer  
Dialled calls  
Delete all  
Call time  
Phone is turned off.  
Missed call alert is a free Orange service that enables you  
to know who has called you, even when your phone is  
switched off.  
You do not receive a text message notification if your phone  
is on and you have a missed call as you will see Missed call  
in the display and the number will be stored in your phone.  
In order to get the best out of this service, please ensure  
that Call Waiting is activated on your phone.  
find out who has called you and when  
Alternatively, you can press  
list of the last 20 calls.  
to view your call log and a  
Each time you make, receive or miss a call, your phone  
takes a note. At any time you can access a list of the last 20  
missed, dialled or received calls, to keep track of who you’re  
talking to and when.  
Imagine that you have your phone switched off for a couple  
of hours. During this time several people call you but they  
don’t leave a message. Whereas previously you would not  
have known who called, Orange can now send you a text  
message listing the last 3 numbers and when they called.  
keep an eye on how long you spend on your calls  
If the caller has withheld their number you will not receive a  
text message notification of the call.  
Your E800 allows you to keep track of the length of your  
Press Menu, scroll to Call History and press Select.  
Choose from:  
calls and, consequently, estimate how much you spend.  
You can turn this service off or on by calling your Answer  
Missed calls  
1
From the main display press Menu, scroll to and select  
Call History then select Call time.  
Phone. Select option 3, then option 7 and follow the prompts.  
Received calls  
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manage your calls  
manage your calls  
2
Select one of the following options:  
Note: For billing purposes the length of calls and service  
may be rounded off and subsequently differ slightly from the  
information supplied by this feature.  
minute minder  
Last call time  
To see the length of the last call  
This option allows you to decide whether or not the phone  
beeps every minute during a call to keep you informed of  
the length of your call.  
Total sent  
To see the total length of all calls made since the timer  
was last reset.  
Total received  
To access and set your minute minder:  
To see the total length of all calls received since the  
timer was last reset.  
1 Press Menu, scroll to Phone settings and select  
Sound settings.  
Reset timers  
To reset all the timers. Enter the password which is  
12345 and press OK.  
2 Select Minute Minder:  
Off: the phone does not beep  
On: the phone beeps every minute  
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manage your calls  
5
messaging  
70  
messaging  
messaging  
text messages are fun, quick and convenient  
So, for example, to write the word orange you would  
press 6, 7, 2, 6, 4 and 3. You will see that the word does  
not appear on screen immediately. Don’t worry, thats  
how it works.  
change to another text input mode  
Language selection  
Press Select to confirm your choice of text input mode.  
When a phone call is inappropriate, or you only want to convey  
When you are writing a message the text input mode  
indicator is shown at the bottom of the screen.  
a short and simple message you can send a text message.  
attach a picture or sound to your text message  
5
6
To delete a single character, press C. To delete the entire  
message, press and hold down C.  
1
From the Home screen press Menu and select  
Messages. Alternatively, scroll to messages on the  
Home screen and press i to select.  
To change to another mode:  
You can send and receive text picture messages from your  
phone to other compatible phones which use text picture  
messaging, even when you are abroad.  
To send your message press Options and select Send.  
The next screen will ask for contact number. Type this in  
and press OK. Alternatively, press Contacts and select a  
contact number from your Address book. Your message  
will then be sent.  
Press the right soft key below the indicator symbol.  
Scroll to the mode you want by pressing up or down  
2
3
4
The screen will show a list of options. Press Short  
message, then Create.  
with the navigation pad.  
ABC  
1
2
3
4
Select Messages from the Home screen and press  
Type the message you wish to send.  
.
A blank screen with a flashing cursor will be displayed.  
You can now write your text message.  
T9  
Symbolic  
Press Options, then scroll to and select Add media.  
Choose from the following:  
To enter text using predictive (T9) mode you only have  
to press each key once to get the character you want.  
Number  
Add word  
Add picture  
72  
73  
messaging  
messaging  
Add animation  
send the same text message to a group of people  
3
Press Contacts again and go to the next person in the  
group, press OK, Select and Add if you wish to add any  
more. When the group is complete press OK and your  
message will be sent to all those you selected.  
3
4
5
A blank screen will appear for you to type your message in.  
When you have finished press OK.  
Add melody.  
not available to pay as you go customers  
Yourmessagetemplateisnowsavedandiseasilyaccessible.  
5
From Add picture, choose either a Preset picture or a  
picture that you have downloaded from Orange World  
which is stored in My pictures. Use the navigation pad to  
scroll through the various picture options.  
Press Select then Options to add sound.  
Select Add media and then Add melody.  
Choose either a Preset melody or one you have  
downloaded from Orange World.  
Need to change the time or venue of your meeting? Save  
time by sending a group text message to all concerned  
letting them know the new arrangements.  
To use a text template:  
save time using text message templates  
1
Press Menu then scroll to Messages. Select Short  
message followed by Create to open a new message.  
Then press Options. Scroll down to Preset messages  
and press Select.  
6
7
8
Text templates save you having to key in messages that you  
send frequently.  
To send a group text message:  
1
2
Write your text message in the usual way and when you  
have finished press Options, followed by Send.  
To write a text template:  
2
3
Go to the preset message you wish to send and  
press Select.  
9
Press Select and then Options.  
10 Type in recipients mobile number and press OK.  
Press Contacts then scroll to the first person you want to  
send text to and press OK, followed by Select then Add.  
1
2
Press Menu and scroll to and select Messages.  
Select Preset messages and Select an empty slot.  
Your message will then appear on the screen for you  
to edit as necessary.  
11 Your text message, picture/animation and melody are  
on their way.  
74  
75  
messaging  
messaging  
4
5
Press Options, then Send.  
3
All messages will be stored in your Inbox. When reading  
a message, press Options to choose from the following:  
Send  
Note: When your Inbox in full,  
will flash on your  
A blank screen will appear for you to type the recipients  
mobile number, or alternatively, press Contacts to select  
a number from your Address book. When you have done  
this press OK.  
Send the message and any attachments in it on to  
another friend.  
phones display. You will not be able to receive new  
messages until you have deleted an old one.  
Delete  
Delete the message.  
Edit  
Message reply  
Edit the message content before reusing.  
6
The screen will tell you it is Sending.  
Send a text message reply to whoever sent  
the message.  
Extract media  
Save attachments from the message in your Media  
box. See the previous page for details of how to reuse  
these attachments in your messages.  
to read a text message  
Call back  
Call the number of the phone that the message was  
sent from.  
1
When you receive a text message the words 1 NEW  
SMS are shown on your display. To read your message  
immediately, press View.  
Transfer  
Cut address  
Move the message from the phone memory to SIM  
memory or vice versa.  
Copy the number and save it to your phonebook.  
2
To delete the message while reading it, press Options  
and select Delete.  
76  
77  
6
Orange Photo  
Messaging  
78  
Orange Photo Messaging  
Orange Photo Messaging  
explore a new world of messages with  
Photo Messaging  
Note: Photo Messaging and its availability depend upon  
zoom in on your subject and adjust  
brightness levels  
To take a self portrait:  
which network/service provider you are using.  
1
2
3
4
Select camera from the main menu or press and hold  
the camera button on the side of your phone.  
With the phone open, turn it over so that the back  
is facing you.  
Photo Messaging changes the way you message, allowing  
you to send and receive text and photos in one message  
to other mobile users and even to an email address.  
take a photo  
You can zoom in on your subject by pressing the top of  
the navigation pad and zoom out by pressing the bottom.  
To increase/decrease brightness levels press the right-  
and left-hand side of the navigation pad.  
1
2
3
Press Menu and select camera, then press Take photos.  
Alternatively you can press the camera button on the  
right hand side of your phone.  
Use the mirror to frame your photograph and press  
the camera button to take the picture.  
To review your photo, turn the camera over and your  
photo will be on the screen. Select Options or Delete  
as appropriate.  
You can send photo messages to other phones that support  
Photo Messaging and also to phones which do not (all the  
features will only be available if it is a Photo Messaging  
enabled phone). A non-Photo Messaging phone will receive  
a text message containing a website address and the  
recipient can view the message on the website. You can  
also send photo messages to email addresses.  
Position your phone so that the viewfinder, which is the  
main display of your phone, shows the subject you wish  
to photograph.  
take a self portrait  
When you want to share your life with your friends, use the  
handy mirror on the back of your phone to help you frame  
self portraits.  
Press either left the soft key or the camera button on  
the right-hand side of the phone to take a photo.  
80  
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Orange Photo Messaging  
Orange Photo Messaging  
options when you take a photo  
Set as  
send a photo message  
6
7
Select Number and type in the recipients number, or  
Address book to select a recipient stored on your phone,  
then press OK.  
Use a photograph to personalise your phone  
background, or as a caller ID.  
Protection  
After you have taken your photo press Options for the  
following:  
To send a photo message:  
If necessary type in recipients mobile number then  
press OK.  
Ensure that photos you treasure cannot be  
accidentally deleted.  
1
Take a photo as previously described then press Options  
and then Send.  
Send  
8
9
The number will appear highlighted on the next screen.  
Press Send. Your photo and message will be on its way.  
Send your image plus text and sound.  
Properties  
2
3
The photo message screen will open.  
Scroll through the fields, adding sound and text  
where applicable.  
Rename  
This lists the name, file size and date of your photo.  
Allocate your image a name or number.  
To send a photo you have stored on your phone:  
Go to my photo  
4
5
Press Opt then select Preview and the text and photo  
that you are about to send will appear on the  
following screen.  
View all the photos you have taken as thumbnails.  
Press View to see a photo at full size and Multi to  
return to the thumbnails.  
1
2
3
Press Menu, scroll to  
Select My photos.  
and press Select.  
Press Send then Select.  
All the pictures you have taken will appear as thumbnails.  
Select the one you want to send using the navigation  
pad then press Options.  
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Orange Photo Messaging  
Orange Photo Messaging  
4
Select Send and then work through the fields adding  
sound and text where applicable.  
using the camera options  
Normal shot: you can take a picture in the normal mode.  
Multi-shot: allows you to take action stills. Select  
speed and the number of pictures you want to take.  
the image with the frame format by pressing Preview.  
The Mobile (128x120) size will be set by default.  
Effects: this option allows you to apply special effects  
to the picture. Press Up or Down using the navigation  
pad to find the tone you want to use.  
5
6
7
Press Opt then select Send.  
There are a series of camera options on your phone to allow  
you to get the most out of your camera and personalise  
your shots.  
Press Send then Select.  
When you press the  
soft key or the Camera  
Select Number and type in the recipients number, or  
Address book and select a recipient stored on your  
phone, then press OK.  
key on the right-hand side of the phone, the  
phone automatically takes and saves the pictures  
successively as many times as you set. The Mobile  
(128x120) size will be set by default.  
Choose from the following:  
To access your camera options:  
Gray  
8
9
If necessary type in recipients mobile number then OK.  
The number will appear highlighted on the next screen.  
Negative  
1
2
Press Menu, scroll to camera to access your camera  
options and select Take photos.  
Night mode: this option allows you to take a picture  
of the best quality in poor lighting.  
Sepia  
10 Press Send. Your photo and message will be on its way.  
Emboss  
When the viewfinder is activated, press the right soft key  
to list the following options:  
Capture only: you can take pictures without review.  
Frame: this option allows you to use a frame on the  
picture. Press the navigation key to find the frame  
format you want to use. You can preview the image  
with the frame format you want to use. You can preview  
Sketch.  
To deactivate the effect setting, select Off.  
Rotation: this option allows you to flip the image  
vertically or reverse it as a mirror image.  
Mode: This enables you to take a picture in various  
modes. Once you change it the indicator appears at  
the top left of the display.  
84  
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Orange Photo Messaging  
Orange Photo Messaging  
Timer: you can select the delay time. When you press  
Shutter sound: allows you to select a sound when  
you press the shutter or the camera key on the right  
side of the phone.  
Default name: allows you to change the default prefix  
name of the picture.  
browse your photo albums  
the capture key, the phone takes the picture after the  
specified time. When you exit the camera mode or  
select Off in the Timer menu, the timer is off.  
Help:this option shows you the functions of the  
navigation pad and the volume keys in the capture mode.  
To view your albums:  
Flash light: allows you to set the camera flash to  
activate automatically or not.  
Settings: this option allows you to change the settings  
1
2
Press Menu, scroll to messages and select My albums.  
This feature allows you to store your pictures as a  
photo album.  
for taking a picture. This option is synchronised with  
the Settings Menu.  
Manual: to switch the camera flash on or off, you  
have to press the 0 key in the capture mode.  
Automatic: when you press the shutter or the camera  
key on the right side of the phone, the phone uses the  
camera flash automatically.  
have a look at the photos you have taken  
Photo size: sets the image size to one of VGA  
To view your photos:  
Select one of the albums. It shows the pictures saved  
in the album.  
(640x480), QVGA (320x240), QQVGA (160x120) and  
Mobile (128x120). The selected image size displays on  
the capture screen.  
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2
3
4
Press Menu, scroll to messages and Select My photos.  
Scroll through using the navigation pad.  
View the selected picture as an enlargement.  
Press Multi to go back to the multiple view mode, or  
press Options.  
Photo quality: Allows you to select the image quality  
from Superfine, Fine, Normal and Economy. The  
option you select appears on the top of the display.  
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7
receive a photo message  
You can receive and view photo messages on your  
Samsung E800.  
Orange Multi  
To read a new photo message press View when the  
message first arrives.  
Media services  
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Orange Multi Media services  
Orange Multi Media services  
one click to your new Orange World  
Once connected, the homepage lists the following:  
Use All channels to personalise your phone by downloading  
new ringtones, wallpapers, or the latest games, including  
some of the biggest games around such as Fifa Football and  
Tiger Woods Golf. You can also access services from other  
providers such as the BBC and the RAC.  
Once you have finished personalising, use the Your Page link  
to quickly go to services that are of interest to you.  
Just one click on your new E800 transports you to the latest  
games, ringtones and sports news from around the world.  
Channels – Film, News, Travel & Journey, All Channels  
Find – A mobile site, Find things nearby, Go to Find Your  
You can add or delete links to Your Page using the simple  
options provided. A suggestion for a link that might be useful  
will also appear at the top of the Orange homepage each  
time that you begin browsing.  
Page, Email and organise  
Find your nearest cashpoint then pick out a bar to blow your  
wages in, or simply curl up on the sofa and read about your  
favourite celebrities. Or, if you’re feeling lucky, why not enter  
one of our great competitions. Whatever your mood, you’re  
bound to find something of interest in your Contacts, so  
take the leap and get exploring now!  
You & Orange  
create your own Orange World  
Choose an option and press  
. Another list of options  
appears. Scroll to what you are looking for and press OK.  
Why not start by visiting All channels?  
The great thing about using Orange World is that you can  
constantly update it to suit your interests. When you first enter  
Orange World, spend a minute or two completing the Orange  
World wizard, which will ask you about your interests in order  
to provide the most relevant services to you. To set up your  
Orange World wizard, click the link under Your Page.  
All channels enables Orange to suggest links that you’ll enjoy.  
The suggestions we make are based on your phone and the  
day of the week. For example, on a Saturday we may suggest  
sport to give you quick access to football results.  
To enter Orange World press Menu, scroll to Orange World  
and select the homepage.  
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Orange Multi Media services  
Orange Multi Media services  
Orange Directory Enquiries  
find your way using Orange World  
share information with Orange World  
read your Orange Emails  
The new number for Directory Enquiries is 118 000. So save  
118 000 to your phone now, and it’ll be there the next time  
you’re out and about and need a number in a hurry.  
Theres nothing more annoying than being lost or not having the  
right number to hand. You can now put these frustrations  
behind you with a dedicated Find feature which will show you  
where you are or take you to a list of sites, such as Time Out,  
to help you find the information you need to keep working  
or partying.  
Once you’re familiar with Orange World, why not let a friend  
know what they’re missing out on using the Mail and  
Messages menu? Click Your Orange Email to access an  
orange.net email account, which you can use on wap and  
the Internet. You can register for an orange.net email  
account at www.orange.co.uk. You can also access a list  
of alternative email providers, such as Freeserve and Yahoo!  
by clicking Other email services.  
Your E800 gives you direct access to your Orange Email as  
well as alerting you on receipt of new messages. Register at  
www.orange-today.co.uk from any PC with Internet access  
to set up your free email account. You will be provided with  
a username and password, which you can use to sign in.  
Sign-in requires your registered username and password,  
not your email address.  
Otherwise, its the same convenient service from Orange. Simply  
call 118 000 and tell the operator the name or place you are  
looking for and they will tell you the number (you can request  
three numbers per call). Then, they will send a text message to  
your phone at no extra cost, allowing you to call the number  
directly from the message or add it straight to your phonebook.  
For example, use Orange World to find the cash point nearest to  
the pub you arranged to meet your friends in. Once you’re there,  
use the Find feature to find the local cinema, and grab a cab  
number to organise a lift there. Its simple, quick, and above all  
convenient. Try it now to see what you could be doing tonight.  
To check your Orange Email:  
Calls to Directory Enquiries are charged at 59 pence per call. If  
you choose to be connected via 118 000, calls are charged at 35  
pence per minute once connected.  
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2
3
Open Contacts.  
Scroll to Mail and messages and press Options.  
Follow the on-screen prompts.  
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Orange Multi Media services  
Orange Multi Media services  
bookmark your favourite sites  
Once you have stored an address, the following options are  
available when you select.  
choose from a list of options while you  
are browsing  
Any queries regarding the operation of these services  
should be directed to the wap sites in question.  
Add bookmark  
When you find a site that you like you can bookmark it.  
This means that when you want to visit the site in the future  
you can shortcut to it from the Orange homepage.  
Go: allows you to access the site directly.  
Edit: allows you to change the name and URL of  
You can access the Options menu at any time by  
Saves the address of the wap site you are browsing as  
a bookmark so you can access it easily in the future.  
Go to address  
the bookmark.  
pressing Options.  
Delete: allows you to delete the bookmark.  
To bookmark a site:  
The full list of Options is as follows.  
Allows you to enter the address of a site that you wish  
to visit.  
To go to a bookmark:  
Home  
1
2
3
4
Select an empty location and press Select.  
Enter the address and press OK to save it.  
Enter the name of the bookmark and press the OK.  
The name of the site will now appear under the  
Bookmark screen for future access.  
This takes you to the Contacts homepage.  
Appearance settings  
1
2
Press Menu, then Bookmark.  
Bookmarks  
Adjust the way you view information.  
Download settings  
Select the name of the bookmark you wish to access  
and press Select, then Go.  
Allows you to create a shortcut to your favourite sites.  
Open link  
To download additional settings.  
Use number  
Enables you to enter a wap address directly. Please note  
that Orange cannot guarantee the quality of service.  
Call or save the number displayed.  
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Orange Multi Media services  
Orange Multi Media services  
What are my GPRS wap settings?  
Reload  
empty your cache  
reset your wap settings  
Option  
Setting  
Reload the current page, refreshing any information that  
may have changed.  
Connection name  
Data bearer  
Orange GPRS  
Your phone has a cache to temporarily store wap files. To  
ensure your phone remains confidential should it be used by  
anyone else, or to free up memory space, you may wish to  
empty it periodically.  
In the unlikely event that you lose your wap settings,  
this menu option allows you to set up five proxy servers:  
GPRS  
Clear the cache  
Access point name  
Username  
orangewap  
Delete the information in the cache.  
-
Security info  
1
2
3
Copy your settings from the relevant box.  
Press OK.  
Prompt password  
Password  
No  
Review your security settings.  
-
Quit  
To empty your cache:  
With GSM setting you can change the proxy settings.  
Authentication  
Gateway IP address  
Homepage  
Normal  
192.168.71.35  
To end your wap session.  
http://wap.orange.co.uk/r/same800/home/  
1
2
Scroll to Clear Cache and press Select.  
Press Yes to confirm.  
Note: You do not need to change the browser settings in  
Connection security  
Session mode  
Off  
Note: The Options menu is dynamic in that its content may  
most cases.  
Permanent  
vary according to which wap site you are visiting.  
Note: You do not need to enter anything in the Username and  
Password fields. Your Access point name is case sensitive.  
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Orange Multi Media services  
set up text alerts for sports results, horoscopes,  
news and lottery numbers  
2
Follow the voice prompts.  
4
The information you have requested will return very  
shortly in the form of a text message.  
if you prefer to listen to the news rather than  
read it simply call 177  
To cancel an alert dial 277 and follow the prompts.  
Latest  
Need a giggle at a quirky news story? Want to find out how  
your local football team is doing? Set up Orange text alerts  
to stay updated on the subjects that interest you.  
access information direct from your phone’s  
Orange Plus menu  
Sends you a single text message with the latest  
information.  
When you call 177 you can listen to up-to-date information  
on a variety of subjects including Lotto results, the weather  
in your local area, your horoscope and a selection of topical  
information from around the UK.  
All future  
1
2
Select Menu, then scroll to and select Orange Plus.  
Scroll to and select Information. Choose from the  
following topics:  
Requests that you are sent regular updates on your  
chosen subject.  
To set up an Orange text alert simply call 277 free from  
your Orange phone.  
No more  
1
2
Call 177.  
Sport  
Cancels the All future option.  
Simply follow the voice prompts to hear the information  
you want.  
You will receive a text, or multimedia, message every time  
theres an update on the subject you’ve chosen.  
Lifestyle  
Finance  
Note: You will be charged your normal Service Plan rate for  
3
Press Select. On the next screen is a list of options.  
Scroll to the one you want and press Select.  
each text message received.  
Note: You will be charged a set price of 40p per minute  
1
Call 277.  
to call 177.  
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Orange Multi Media services  
Orange Multi Media services  
access Orange Internet from your PC  
Receive information as a text message on your Orange  
phone on the latest news, weather, sport, directory,  
entertainment and lifestyle updates. This is not available  
to some pay as you go customers.  
manage your Orange phone account online  
With Orange Internet you can access all these features:  
not available to pay as you go customers  
Personal email address and free email alerts. When  
Check how many inclusive minutes you have remaining  
you’re out and about, you can receive a text message  
on your Orange phone to alert you to emails you’ve  
received.  
register with Orange Internet  
View your latest bill  
Set up a Direct Debit or pay by credit card securely  
To register with Orange Internet just visit  
www.orange.co.uk/register  
Change your Service Plan.  
Personal diary and free alerts. Receive a text message  
on your Orange phone as a reminder of dates and  
events that are important to you.  
Send 30 free text messages when online every month  
to phones on any network.  
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personalise  
your phone  
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personalise your phone  
always be alerted to a call or a text message in the  
most appropriate way  
3
Choose from.  
To change your incoming message alert:  
To set your keypad tone:  
Default melodies  
Choose a ringtone to alert you to incoming calls from  
a list of pre-installed options  
1
2
Press Menu, then select Phone settings, then Messages.  
Choose whether to alter the alert for Short messages or  
Multimedia messages, then choose from these options:  
1
2
Press Menu, scroll to and select Sound settings and  
select Key tone.  
We have already stored sounds, pictures and animations for  
you to use on your phone so that you can personalise your  
phone straight away.  
My sounds  
Choose from Off, Water drop, Ping pong, Drum, Tone  
and Beep and press Select.  
Any ringtones that you’ve downloaded will  
automatically appear in this list. Select one to replace  
the pre-installed ringtone.  
Tone  
Choose one of the alert tones preset on your phone.  
You can also download new sounds and pictures using wap  
on your phone, and using Photo Messaging you can send  
and receive photos and sounds with your friends.  
Alert type  
Ring volume  
Set how your phone alerts you to new messages.  
Set the volume of the ringtone. Use the 1 and 0 icon  
keys to adjust the volume.  
Repetition  
Select the frequency with which you are reminded  
about new messages.  
1
From the Home screen press Menu, scroll to Phone  
settings and press Select.  
Alert type  
Choose how you would like to be alerted to incoming  
calls. Choose from Melody, Vibrations and Vibration  
then Melody.  
2
Scroll to Sound settings. Select Incoming calls.  
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silence your phone when appropriate  
slider tone  
adjust your other sound settings  
3
Press On or Off. When the check box is marked, the  
tone is switched on.  
If you are in a meeting or anywhere where you don’t want  
to hear your phone ring, hold down the # key from the Home  
screen to activate Quiet mode.  
This option allows you to choose the tone your phone  
makes when you slide it up or down.  
Enjoy total control over the sound settings on your phone.  
To adjust additional sound settings:  
To change the tone when your phone powers on or off:  
To activate the slider tone:  
1
Press Menu, scroll to Phone settings and select  
Sound settings.  
To deactivate Quiet mode, hold down the # key from the  
1
2
Press Menu, scroll to Phone settings and select  
Sound settings.  
Home page again.  
1
To access, press Menu, scroll to Phone settings and  
select Sound settings.  
2
3
Scroll to Power On/Off and press Select.  
Choose from Off, Classical or Future and press Select.  
Choose from:  
2
3
Select Slider tone. Choose your tone and press Select.  
To remove the tone, go to Slider tone and select Off.  
Connection tone  
Key tone  
personalise your caller groups  
Minute minder  
You can assign ringtones, message alerts and pictures  
to contact groups you’ve created.  
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To personalise your caller groups:  
make the display your own  
Skin  
LCD Brightness  
Set how the menu is displayed. Choose from one of  
four patterns.  
Select the display you wish to change the contrast for.  
Adjust the contrast by scrolling up and down with the  
navigation pad.  
1
Press Contacts then scroll right with your navigation  
pad to select Management.  
Change your wallpaper and menu to personalise your phone  
and reflect your lifestyle.  
2
3
Select Group setting  
You can also change the way your main and external  
displays appear.  
Scroll to highlight the caller group you wish to  
personalise and press Select. Choose from:  
To change your wallpaper and menu display:  
change the language used on your phone  
Melody  
Press Menu, scroll to Phone Settings and select Display.  
Choose from:  
To change the main display:  
When you are in a field that allows characters to be entered,  
the text input mode indicator will appear at the bottom of  
the screens display.  
Set a ringtone to alert you to calls from contacts  
in this group.  
Wallpaper  
Choose from:  
Change name  
Choose your wallpaper from the preset list of options.  
Any images you’ve downloaded will automatically  
appear in the list. Press Select twice to set your  
wallpaper. Choose whether your phone displays text  
by pressing Yes or No at the prompt.  
Backlight  
Change the groups name  
Select whether the backlight is used and set a time for  
the backlight to stay on.  
View image  
Review the picture that is associated with the group.  
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To change to another text mode:  
Deutsch  
Francais  
Italiano  
2
3
4
Scroll to and select Greeting Message.  
2
3
4
Scroll to the contact you want and press OK.  
Press and hold C until the previous message is deleted.  
Key in your new greeting message as you would a text  
message and press OK.  
Scroll right with the navigation pad until you reach Alert.  
Select Melody and choose a ringtone from Default  
Melodies or My sounds.  
1
2
Press Menu, scroll to messages then select Short  
message, followed by Create.  
Nederlands.  
Press T9/Eng and the following options will appear:  
4
Press Select to confirm the language.  
ABC mode  
assign a ringtone or a photo to your contacts  
To add a photo to a contact:  
T9 mode  
set a greeting message  
Symbolic  
You can assign different ringtones to your contacts so you  
know who is calling you before you answer their call.  
1
From the Home screen open Contacts and select  
Find name.  
Number  
You can add a greeting message to display when you  
switch your phone on.  
Add word  
2
3
Scroll to the contact you want and press OK.  
Scroll right with the navigation pad until you reach  
Graphic.  
Language selection  
To add a ringtone to a contact:  
3
Press Language selection. This option allows you  
to change the text input into:  
To set your greeting message:  
1
From the Home screen open Contacts and select  
Find name.  
4
5
Press Options.  
English  
1
Press Menu and select Phone settings.  
Make your selection from the list and press Select.  
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9
download applications  
advised of charges prior to downloading a  
Java™ application.  
Your phone is preconfigured with Java™ technology. This  
allows you to download Java™ games and applications to  
your phone via wap, which you can then use and update  
wherever you are.  
3
Press Open to open an application that has been  
downloaded to your phone.  
manage your time  
To download a Java™ application:  
1
2
Press Menu, scroll to Orange World and press Select.  
To download an application, press select at one of the  
download links. Your wap browser will open the desired  
page. Select an application to download. You will be  
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connect to another device wirefree using infrared  
To activate the infrared port:  
Note: Do not point the infrared beam at anyones eye or  
allow it to interfere with other infrared devices. This device is  
a Class 1 Laser product. Two devices linked by infrared  
should not be more than 1 metre apart.  
Photos  
This allows you to view all the photos in My photos  
Images  
You can use the infrared port of your phone to  
1
2
Ensure that the infrared ports of the sending and  
receiving devices are pointing at each other and are  
within one metre of each other.  
communicate wirefree with other infrared devices.  
Choose from a range of preset images or view images  
received from other sources, such as Orange World  
sites. When you view an image, press View, then  
Options to Send, Rename, Delete, Set as wallpaper or  
access the Properties of your selected image.  
Sounds  
You can browse the Internet or check your emails if you  
connect to a laptop computer, or you can send contacts,  
business cards, calendar entries, ringtones and game  
commands from one handset to another.  
Activate the infrared port on your phone by pressing  
Menu, scrolling to and selecting Phone settings, then  
selecting Others. Select Infrared activation and press On  
manage your photos and sounds with the  
media album  
to activate. When  
blinks, your phone is trying to  
Your Media album stores various media items from other  
sources, such as photos, downloaded images and sounds.  
connect to the other device, or the infrared connection  
has been lost. If data transfer is not started within one  
minute of activation, the connection is cancelled and  
needs to be started again.  
This option allows you to listen to the recorded voices  
and melodies received from other sources.  
To communicate via infrared you need to activate the  
infrared port.  
1
Press Menu and scroll to Media album.The following  
options are available:  
Voices  
Listen to the recorded voices.  
3
When the user of another phone sends you names and  
numbers via infrared, you will receive them as text messages.  
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My Sounds  
2
When you have chosen a voice or sound, press Options  
to Send, Rename, Delete, Set as ringtone (only available  
in My sounds) or view the Properties.  
keep track of important events using your  
phone’s calendar  
To write a memo:  
A list of melodies to choose from.  
Delete all  
1
Press Menu, scroll to and select Calendar and  
This option deletes all the photos, images and sounds  
in the Media album. Decide whether to delete from  
Photos, Images and Sounds and press Select (Select  
again/View) then Options, followed by Delete. Press  
Yes to confirm.  
The Calendar feature enables you to:  
Select New memo.  
When you are viewing a photo or image, the Options key will  
access the following:  
write a memo  
2
3
4
A blank screen will appear for you to type on.  
When you have finished press OK.  
You can then save it to:  
view the calendar  
make a To do list  
Send: allows you to send it via a message.  
set the current date and time and find out what time it is  
Scheduler  
Memory status  
Rename: allows you to rename it.  
in various cities around the world  
General schedule events, like appointments or meetings.  
This allows you to see how much memory your images  
and sounds are using.  
Delete: allows you to delete it.  
set the alarm so that the phone rings at a specific time  
To do list  
Set as wallpaper: allows you to set it as wallpaper on  
use your phone as a calculator, unit convertor,  
Tasks you need to do can be saved here.  
your phone.  
timer or stopwatch  
Call  
Properties: allows you to see how much memory  
Calls you need to make  
its using.  
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Anniversary  
To add information to your calendar:  
Delete day:deletes the scheduled event on the selected day.  
will read Time set and the next screen will give you the  
option to change the date.  
Anniversaries to be remembered, such as weddings,  
birthdays or other special days.  
Delete all: deletes all the events scheduled.  
Using the navigation pad, scroll left and right to move  
4
Make any changes as necessary and press OK to save  
them. You will then see Date set in the display.  
to another day.  
set the time and date  
Note: You can save up to 25 items to each category –100  
Scroll up or down to move to another week.  
in total.  
Hold up or down to move to previous or next month  
Note: Before setting the time, you must specify your time  
To set your phone’s alarm clock:  
When you have finished press  
to exit.  
Hold left or right to move to previous or next year.  
zone in the Set world time option.  
1
Press Menu, scroll to Calendar and select Alarm.  
The following options appear on the next screen.  
use the calendar to organise your life  
Once you have your date, Options will give you the following:  
To set your phone’s time and date:  
Morning Call  
The calendar helps you keep track of schedules, calls that  
you need to make, tasks that you need to do and  
anniversaries. You can set the alarm to ring when the time  
and date set for a schedule is reached.  
Add memo: allows you to add a new memo on the day  
1
2
3
Press Menu, scroll to Calendar and press Select.  
Select Clock then Set time.  
Alarm 1  
Go to date: allows you to enter a particular date and  
Alarm 2  
then schedule an event on that date.  
Change the time using the navigation pad and the  
keypad. When you have finished, press OK and the screen  
Auto power  
View all: shows all the events that you’ve scheduled.  
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2
Select one of them followed by Options and the following  
list appears on the next screen:  
Once an alarm has been set, an alarm clock will appear on  
the top line of the display. To stop the alarm when it rings,  
press any key.  
2
Enter the first number using the number keys.  
To convert a value:  
Press the key to enter a decimal point (.) or the # key  
*
Alarm day  
to enter the appropriate arithmetic symbol: + (add),  
1
To convert a currency, length, weight, volume, area  
or temperature, press Menu, scroll to Calendar and  
select Conversion.  
Alarm time  
- (subtract), (multiply), / (divide), % (per cent).  
*
Alarm tone  
keep on top of figures on the move  
3
4
5
Enter the second figure.  
Remove alarm  
Repeat steps 2 and 3 if necessary.  
Press Equals to see the result which will appear in the  
answer box.  
2
3
4
Scroll down to the type of conversion to be performed  
and press Select.  
Your phone has a handy calculator and converter.  
The calculator performs basic arithmetic functions, such as  
addition, subtraction, multiplication and division.  
3
4
5
Select Alarm day and a list of options will appear on the  
next screen. Make your selection and press OK.  
The next screen will show Alarm time. Set time then  
press OK. The display will say Saved.  
Using the navigation pad select the original by pressing  
left or right, or bottom to move the To field.  
Press OK to view the result which will appear in the answer  
box.  
Note: The result is rounded to six decimal places.  
To perform a calculation:  
Select a tone for your alarm or Remove alarm which  
deactivates it.  
The converter allows you to convert from one currency unit  
to another.  
1
Press Menu, scroll to and select Calendar then select  
Calculator.  
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keep track of important events  
Orange Answer Fax  
not available to pay as you go customers  
Note: The timer uses power from the battery and this  
reduces the E800s operating time. When Quiet mode is  
activated there is no sound.  
To set the stopwatch:  
Your E800 has a timer feature so that you can set the phone  
to sound an alarm at a specific time.  
1
2
3
Press Menu, scroll to Calendar and select Stopwatch.  
To start, press OK.  
If you spend a lot of time away from the office, you can still keep on top of  
your faxes with Orange Answer Fax.. This service enables your Orange  
phone to store faxes until it is convenient for you to print them. Whenever a  
colleague or friend sends you a fax on your personal Answer Fax number,  
you will receive a text message that tells you how many pages there are and  
the number it was sent from. You can then use your Orange phone to  
retrieve and print your faxes using any fax machine that is convenient to you.  
Simply call your Answer Phone by pressing and holding the 1 key, and follow  
the simple prompts to retrieve your faxes.  
To set the timer:  
stopwatch  
To stop the first stopwatch, press OK. Repeat this for the  
other stopwatches.  
1
2
Press Menu, scroll to Calendar and select Timer.  
Press Set and use the navigation pad to enter the length  
of time you want to count down from in hours and  
minutes and press OK.  
This feature can be used just like a stopwatch to measure  
times for various sports like running or swimming and up to  
four stopwatches can be used.  
4
Press Reset to reset the watches.  
3
Press Start and the clock will automatically start counting  
down.  
The precision of the stopwatch is one hundredth of a  
second. The maximum measurement time is 10 hours.  
To connect to Orange Answer Fax, call 150 from your Orange phone.  
Note: The availability of Orange Answer Fax when you are abroad is  
dependent upon the network you are using. You are charged a standard  
data call charge.  
4
5
To stop the timer when it rings, press any key.  
To stop the timer before the end, press Stop.  
122  
123  
manage your time  
10  
games  
124  
games  
games  
when you have time to spare, why not test  
your gaming skills against your phone?  
Before you start press for the following options:  
Key Commands  
BubbleSmile  
*
Play: allows you to start a new game or a saved game.  
Saved game allows you to continue from the beginning of  
last stage you played.  
4/6 or Left/Right: move left or right  
This is an arcade puzzle game.  
With two exciting games to choose from you can have  
hours of fun on your phone.  
2,5 or Up, i: control the distance at the first press and  
Instructions: shows you the explanation of control keys,  
throw the snowball at the next press.  
1
2
Press Menu and scroll to and select Games.  
Select Applications then Bubblesmile and press Launch.  
offense items and defense items.  
8 or Down: use the special attack depending on  
SnowBallFight  
Configuration: allows you to turn the sound and vibration  
your mana.  
on or off and select the game speed from 1 to 5.  
3: enters item mode to use your item. Select the item  
Key Commands  
1
2
3
Press Menu and scroll to Games.  
Quit: quits the game and returns to the downloads  
you want to use by pressing the 2,5, Up or i key: control  
the distance at the first press and throw the snowball at  
the next press.  
Select Applications then SnowBallFight and press Launch.  
Press any key twice to go to the first menu screen. At  
menu screen.  
2, 4, 6, 8 or navigation pad: moves the band up, down,  
left or right.  
the first screen, press # to play a game, or press to  
Use the following key presses to control your movements  
while you are playing any of the games:  
1: rotate the bubbles in the band anticlockwise  
*
access the main menu of this game.  
3: rotate the bubbles in the band clockwise  
126  
127  
games  
11  
Continue: allows you to continue the last game you  
To play games using your Orange World connection:  
played. The menu is only available when a game has  
already been played.  
1
2
3
Select the Orange World icon in your Home screen.  
Open the Games link.  
High score: shows you the high score table.  
How to play: explains the games instructions  
Option: allows you to set the sound to on or off  
Open the Games option and you will see a list of games  
that you can play. Once you have chosen which game  
to play you can open the Instructions option to learn  
about the game.  
security  
wap games  
You can access a great selection of games on your phone  
using your Orange World connection. These games are  
different to the downloadable games as they require you to  
be connected while you are playing.  
Note: You will be charged the standard wap service charge  
while you are connected and playing games.  
128  
security  
security  
Orange Care  
Great value cover at up to £5 per month.  
Protecting your phone  
How to claim:  
Lifes difficult enough, without having to worry about the  
expense and hassle of replacing your phone.  
To get Orange Care call 434 free from your Orange phone.  
Accidents happen – which is why we offer Orange Care.  
However, we do ask that you take good care of your phone  
and follow just a few basic steps to help protect your phone:  
Report the loss, theft or damage to Orange as soon as  
possible.  
Your Plan customers must purchase care separately, from as  
little as £5 per month.  
Loss, theft or malicious damage claims must be reported  
to the police immediately (or as soon as possible within  
24 hours of discovery).  
With Orange Care you get:  
Worldwide cover against loss, theft, accidental or  
Don’t leave your phone unattended in a public place.  
malicious damage and phone breakdown.  
Note: Orange Care includes insurance and warranty which  
is subject to terms and conditions and exclusions as stated  
in chapter 13.  
Don’t leave your phone in a vehicle.  
To make a claim or to have your phone barred to  
prevent unauthorised use simply call Orange customer  
services on 07973 100 150, or if you are abroad call  
+44 7973 100 250.  
A replacement phone of the same model despatched  
If this can’t be avoided, please – make sure its locked in  
the boot or locked in the glove compartment.  
within 24 hours of our acceptance of your claim,  
to any UK address.  
Never loan your phone to someone else.  
The same number and the same service on your  
To find out if you are covered by Orange Care or for more  
information call 150 free from your Orange phone.  
To speed up your claim make a note of the key facts  
before calling, eg, time of theft, where you lost it, how it  
got damaged and what the damage is, steps taken to  
replacement Orange phone that you enjoyed on your old  
one, so you’re never out of touch for long.  
130  
131  
security  
security  
recover your phone and any other relevant details. You  
and damaged phones sent out within 24 hours of our  
acceptance of your claim.  
What if I enter the wrong PIN?  
ensure that only authorised people can use  
your phone  
must provide any assistance and/or information that  
Orange reasonably requests in connection with the  
replacement of your phone.  
If you enter an incorrect SIM Card PIN or PIN2 three times  
in a row, your SIM Card will block. You will need a PUK  
(personal unblocking key) to unblock your SIM Card.  
manufacturer’s warranty  
If your phones SIM Card PIN is activated a four-digit PIN  
(Personal Identification Number) will be requested each time  
you switch your phone on. This PIN is preset to 1111. To  
increase your phones security you can change the PIN to a  
number only you know.  
Remember, if your phone is stolen or maliciously  
damaged we need a crime reference number or a lost  
property number if it is lost.  
If you do not have Orange Care you still receive a 12-month  
manufacturers warranty which covers you against phone  
faults. Please call 0208 391 0168 for more details.  
Call customer services on 07973 100 150 if you are a pay  
monthly customer or 07973 100 451 if you are a pay as  
you go customer for details on how to unblock your phone.  
Once your claim is agreed, Orange will despatch your  
replacement phone. Please see section 13.1 in the  
Orange Care terms and conditions for more information.  
To activate your SIM Card PIN:  
Do not attempt to guess the PUK code. If you enter your  
PUK code incorrectly 10 times in a row, you will  
permanently block your SIM Card and you may have to  
return your phone to Orange.  
Small Business customers opening an Orange account  
receive Orange Care free of charge. Small Business  
customers will receive a free replacement of lost, stolen  
1
2
Press Menu and scroll to Phone settings and select  
Security.  
Select PIN check. The following options are available:  
132  
133  
security  
security  
Disable: the phone connects directly to the network  
1
2
When you switch your phone on you will see Enter PIN  
code in the display.  
security code protects your phone against  
unauthorised use  
What are the security codes for?  
when you switch it on.  
Enable: you must enter your PIN each time the phone is  
switched on.  
Enter the code and press OK. Your phone is ready  
to use.  
Your Orange phone comes with a number of preset  
security codes. Each code controls one of your phones  
features. Use the table below to identify which code you  
need to activate each feature.  
The security code can be set to activate when a different  
SIM Card is used in your phone, to prevent unauthorised  
use. The security code is preset to 12345.  
Select Enable then enter your PIN followed by OK.  
The screen will then say PIN Check Enabled.  
To change your SIM Card PIN:  
1
Press Menu, scroll to Phone settings then select Security.  
Scroll to Change PIN and press Select.  
Enter your current PIN and press OK.  
Enter your new PIN and press OK.  
1
From the main display press Menu, scroll to Phone  
settings and select Security, then Phone lock.  
Select Enable.  
security feature  
preset code  
To change your PIN, see the Change PIN instructions  
SIM Card PIN (PIN1)  
Fixed dialling (PIN2)  
Call barring  
1111  
1111  
1111  
12345  
below.  
2
3
4
5
2
3
4
Enter the preset Security code of 00000000 and press OK.  
You will now need to enter this password each time you  
switch your phone on.  
To turn your phone on once SIM Card PIN is activated:  
Confirm new PIN and press OK.  
The screen will then say PIN changed.  
Lock code  
134  
135  
security  
12  
International services  
136  
International services  
International services  
What are the international dialling codes I need to add to  
numbers when I am calling to or from the UK?  
Orange International services for pay monthly  
customers  
Note: The availability of this service will be dependent  
on the partner network supporting Text Messaging and  
Multi Media Messaging.  
pay monthly check list before you travel  
country  
code  
1
Call customer services on 159 from your Orange phone  
or 07973 100 159 from any other phone to activate your  
phone so you can make and receive calls abroad.  
Roaming needs to be activated at least 24 hours before  
travelling abroad and it only has to be activated once.  
If you want to use Answer Fax abroad you must have it  
activated on your account at least 24 hours before you  
leave the UK. Call 150 from your Orange phone or  
07973 100 150 from any other phone for details. The  
availability of this service is dependent upon the partner  
network which you are logged into.  
Austria  
+43  
Whether its two weeks in the sun or a quick business trip,  
take Orange with you when you go abroad and have the  
reassurance that its the affordable way to keep talking.  
Belgium  
+32  
Cyprus  
Denmark  
France  
+357  
+45  
+33  
When travelling abroad, always try to keep safety at the front of  
your mind.  
Germany  
Greece  
+49  
+30  
You can call or send text messages or photo messages  
from abroad by simply adding the international dial code  
before the number you call or text.  
Italy  
+39  
1
2
For safety and security, always pack your Orange phone  
in your hand luggage and switch it off before boarding  
a plane.  
2
Luxembourg  
Netherlands  
Northern Cyprus  
Portugal  
Rep. of Ireland  
Spain and islands*  
Sweden  
+352  
+31  
+905  
+351  
+353  
+34  
Let others know you are abroad so they can expect a  
different ringtone when they call you or they might hear  
a recorded message in a foreign language if you are out  
of coverage.  
If you call or send a text or photo message abroad from the  
UK it makes sense to use your Orange phone. Oranges low  
fixed price rates make it simple to work out exactly what you  
will be charged, so now you can stay in touch around the world.  
+46  
UK  
+44  
*includes the Canary and Balaeric islands.  
138  
139  
International services  
International services  
3
If you have Line 2 we recommend that you divert all Line 2  
calls to your Orange Answer Phone before you leave as this  
service is not available while you are abroad.  
Note: The availability of Orange products and services when  
If you call or send a text or photo message abroad  
from the UK it makes sense to use your Orange phone.  
Oranges low fixed price rates make it simple to work out  
exactly what you will be charged, so now you can stay in  
touch around the world.  
When travelling abroad, always try to keep safety at the front  
of your mind.  
roaming is dependent upon the partner network.  
1
For safety and security, always pack your Orange phone  
in your hand luggage and switch it off before boarding a  
plane.  
4
5
Remove any temporary bars on international calls using the  
menu options on your phone.  
Orange International services for pay as  
you go customers  
Set up any diverts on your Orange phone before you leave  
the UK as you will not be able to do it when you are abroad.  
Refer to chapter 4 for more information on call diverts.  
Make sure you pack your charger and a three-pin adaptor  
so you can charge your phone while abroad.  
2
Let others know you are abroad so they can expect a  
different ringtone when they call you or they might hear a  
recorded message in a foreign language if you are out of  
coverage.  
Whether its two weeks in the sun or a quick business trip,  
take Orange with you when you go abroad and have the  
reassurance that its the affordable way to keep talking.  
How do I know which countries I can call  
from and to using my Orange phone?  
Call the Information line on 452 from your Orange  
phone or 07973 100 452 from any other phone. You  
can also go to www.orange.co.uk to obtain an up-to-  
date list of roaming destinations.  
6
7
Make sure that the frequently used numbers in your  
phonebook are saved with the international dialling  
codes you need, ie, +44 minus the leading zero from the  
area code for calls back to the UK.  
You can call or send text messages or photo messages  
from abroad by simply adding the international dial code  
before the number you call or text.  
pay as you go check list before you travel  
1
Remove any temporary bars on international calls using  
the menu options on your phone.  
140  
141  
International services  
International services  
2
Top-up your Talk Time by:  
3
4
Make sure you pack your charger and a three-pin  
adaptor so you can charge your phone while abroad.  
Make sure that the frequently used numbers in your  
phonebook are saved with the international dialling codes  
you need, ie, +44 minus the leading zero from the area  
code for calls back to the UK.  
when you go abroad, you need to select the  
partner network to use  
For more information call Orange customer services on 150  
or, if you are a pay as you go customer, on 451 from your  
Orange phone.  
Credit or debit card  
Register your card 72 hours before you go and you can then  
call 450 from your Orange phone to top-up your talk time.  
Orange has partnerships with a range of networks in a  
variety of countries. When you go abroad, you need to tell  
your phone to select a network.  
Orange Top-up Swipe Card  
using your Answer Phone abroad  
Before you go, use your Orange Top-up Swipe Card to  
top-up; in the UK they’re available in any Orange shop  
and wherever you see the Top-up symbol.  
While abroad, you can use your Answer Phone as easily as  
you do when in the UK.  
Note: The availability of Orange products and services when  
1
2
3
From the main display press Menu and scroll to  
Phone settings and select Network services.  
Select Network selection. Choose Automatic for  
your phone to automatically select a local network.  
Select Manual to choose from a selection of  
local networks.  
Orange vouchers  
roaming is dependent upon the partner network.  
Buy £20 and £50 vouchers from any Orange shop or  
high street stockist.  
1
2
Simply press and hold the 1 key.  
You will be connected to your Answer Phone.  
Now just press:  
Note: Orange Top-up vouchers are not currently  
available abroad. Only UK vouchers will be redeemed.  
1 to listen to your message  
2 to send a message  
142  
143  
International services  
13  
3 to change your personal options  
using GPRS abroad  
7 to listen to your emails  
If you use GPRS abroad you may need to manually select  
the network you use to ensure that you are roaming on a  
network that supports GPRS Roaming.  
After you have listened to your message(s) the following  
options are available:  
reference  
# to return the call  
1 to listen to the message again  
2 to save the message  
Call customer services on 150 from your Orange phone, or  
07973 100 150 from any other phone, to get an up-to-date  
list of foreign operators that support GPRS Roaming and the  
tariffs applicable to the service plan.  
3 to delete the message  
5 to send a copy of this message to another  
Orange user  
7 to hear the number of the person who left  
this message  
You can connect to GPRS services as if you are in the UK  
when you use it abroad.  
144  
reference  
reference  
safety  
2
everyday use of your phone  
3
using your Orange phone in a vehicle  
If you don’t have a personal handsfree kit or personal  
handsfree car kit, stop and park your vehicle safely with the  
engine off before using your phone, although never on a  
motorway slip road or hard shoulder even if it is urgent.  
Do not store or carry inflammable liquids, gases or explosive  
materials in the same compartment as your phone, its parts  
or accessories and always store your phone safely and  
securely.  
1
network services  
Hold your phone as you would any other telephone, with the  
antenna pointing up and over your shoulder. If your phone has  
an extendible antenna, extend it fully. Do not touch the antenna  
unnecessarily when the phone is switched on, as this will affect  
Safety comes first, and is the ultimate responsibility of the  
driver. Therefore:  
The mobile phone described in this guide is approved for use  
on the Orange network.  
Orange recommend that you do not use your phone when  
A number of features included in this guide are called Network  
Services. These are special services that you can arrange  
through Orange. Before you can take advantage of the  
Network Services, you must subscribe to them through  
Orange. Instructions for these services are included in this guide.  
driving, unless you are using a wired personal handsfree kit  
or personal handsfree car kit.  
call quality and may cause the phone to operate at a higher  
power level than is needed. As with any other radio  
transmitting equipment, you are advised that for the  
satisfactory operation of your phone and for your own  
safety, you should use your phone only in the normal  
operating position.  
If you need to make or receive a call and you have a  
You should always use a phone holder in your car to secure  
your phone safely. Never place the phone on the passenger  
seat or where it can break loose in a collision or sudden  
stop.  
personal handsfree kit or personal handsfree car kit, make  
sure it is done sensibly using speed dialling or voice  
activation where possible, and keeping calls brief and to a  
minimum.  
146  
147  
reference  
reference  
Remember: Always give your full attention to driving.  
There is a personal handsfree kit and personal handsfree  
car kit available for most Orange phones which you can  
purchase separately by calling the Orange Accessories  
Hotline on 0500 178 178 or by visiting your local stockist.  
both installed or portable wireless equipment, in the area  
over the air bag or in the air bag deployment area.  
If a personal handsfree car kit is improperly installed and the  
air bag inflates, serious injury could result.  
or air bag systems, etc). Check with the manufacturer or its  
representative regarding your vehicle. You should also consult  
the manufacturer of any equipment that has been added to  
your vehicle.  
emergency numbers (999 or 112 in the UK) may still be  
possible. The features are:  
Restricted dialling lists  
Check regularly that all mobile phone equipment in your  
vehicle is mounted and operating properly.  
Call barring  
5
fuse replacement  
Fixed dialling lists  
4
car kit installation  
Calls to closed user groups  
Your mobile phone is a low power radio transmitter and  
receiver. When it is switched on, it receives and sends out  
radio frequency (RF) signals. Most modern electronic  
equipment is shielded from RF signals. However, RF signals  
may affect improperly installed or inadequately shielded  
electronic systems in motor vehicles (eg electronic fuel  
injection, electronic anti-lock braking, electronic speed control  
Always replace a blown fuse with a fuse of the same type  
and size. Never use a fuse of a higher rating.  
Keypad locking  
Only qualified personnel should install or service the  
personal handsfree car kit or the phone in a vehicle. Faulty  
installation or service may be dangerous and may invalidate  
any warranty which may apply to the unit.  
Ensure the phone is switched on and in service. Give your  
location to the operator.  
6
emergency calls  
For vehicles equipped with an air bag, remember that an air  
bag inflates with great force. Do not place objects, including  
If your phone offers the features listed below, and if you have  
restricted or barred outgoing calls from your phone, calls to  
148  
149  
reference  
reference  
To make an emergency call:  
7
one touch emergency dialling  
overseas. Please check with our Partner Network abroad for  
the emergency number that is used in that location. Your  
Orange phone, like any mobile phone, operates using radio  
signals, mobile and fixed line networks which cannot always  
guarantee connection in all conditions. Therefore never rely  
solely upon your mobile phone for essential communication  
such as medical emergencies. Do not hang up during an  
emergency call until you are told to do so by the operator.  
Note: A valid SIM Card must be inserted in your phone in  
order to make emergency calls. Pay as you go customers do  
not need to have talk time available, but need to have used  
the phone in the previous six months.  
1 If the phone is not on, switch it on.  
If your phone supports preprogrammed one touch emergency  
dialling, using the 9 key to call the emergency number may not  
be possible when you have restricted or barred outgoing calls  
from your phone. This depends on the type of restriction you  
have chosen, and the type of barring option you have selected.  
One touch emergency dialling does not operate when certain  
other features are in use (such as keypad locking and others).  
Check for adequate signal strength.  
2 From the main display key in the emergency number  
for your location  
8
operating environment  
(eg 999, 112 or other official emergency number).  
When making an emergency call, remember to give all the  
necessary information as accurately as possible. Remember  
that your phone may be the only means of communication  
at the scene of an accident - do not cut off the call until  
given permission to do so by the operator.  
Remember to follow any special regulations in force in any  
area, and always turn off your phone wherever it is forbidden  
to use it, or when it may cause interference or danger.  
When connecting the phone or any accessory to another  
device, read its user guide for detailed safety instructions.  
Do not connect incompatible products.  
Note: When using voice dialling you must say the name  
exactly as you said it when you recorded it, which may be  
difficult in, for example, a noisy environment or during an  
emergency. Do not rely solely upon voice dialling in all  
circumstances.  
Note: Official emergency numbers (e.g 999, 112 or other  
official emergency number) may vary by location. However,  
only one official emergency number is programmed into your  
phone, which may be incorrect if you are using your phone  
150  
151  
reference  
reference  
9
pacemakers  
Use the ear opposite to the pacemaker to minimise the  
potential for interference.  
11 other medical equipment  
12 aircraft safety  
Pacemaker manufacturers recommend that a minimum  
separation of 16 cm (6 inches) be maintained between  
a handheld phone and a pacemaker to avoid potential  
interference with the pacemaker. These recommendations  
are consistent with the independent research of and  
recommendations of Wireless Technology Research.  
Switch off your phone immediately if you suspect that  
interference is being caused.  
Operation of any radio transmitting equipment, including  
mobile phones, may interfere with the working of other  
inadequately protected medical devices. Consult a physician  
or the manufacturer of the medical device if you have any  
questions. Always switch off your phone in health care  
facilities when any regulations posted in these areas instruct  
you to do so.  
Using your phone while in the air is prohibited. Switch off your  
phone before boarding any aircraft. The use of mobile  
telephones in an aircraft may be dangerous to the operation of  
the aircraft, disrupt the mobile telephone network, and is illegal.  
10 hearing aids  
Certain hearing aids can be interfered with by your mobile  
phone. If this occurs, please consult the hearing aid  
manufacturer.  
Note: Failure to observe this instruction may lead to  
suspension or denial of Orange phone services to the  
offender, or legal action or both.  
Users with pacemakers should therefore:  
Always keep your phone at least 20 cm  
(8 inches) away from your pacemaker when the phone is  
switched on.  
Never carry your phone in your breast pocket.  
152  
153  
reference  
reference  
13 explosive materials  
other area where you would normally be advised to turn  
off your vehicle engine.  
Remember to always make backup copies of all  
important data.  
Parts of the phone are magnetic. Metallic materials may be  
attracted to the phone. Always secure the phone in its  
holder because metallic materials may be attracted by the  
earpiece. Do not place credit cards or other magnetic  
storage media near the phone, because information stored  
on them may be erased.  
You are advised to switch off your phone when at a  
Note: The functioning of your phone can be affected by  
localised conditions, and we cannot guarantee coverage inside  
buildings. If you have difficulty in making or receiving calls, you  
should contact Orange customer services.  
Your phone must be switched on to access games, ring  
tone composer, calendar, calculator, wap, infrared, timer and  
other similar features. Do not switch your phone on when  
mobile phone use is prohibited or when it may cause  
interference or danger.  
petrol station or other refuelling point. You must  
observe restrictions on the use of radio equipment in  
fuel depots (fuel storage and distribution areas);  
chemical plants or where blasting operations are in  
progress.  
Always switch your phone off in any facility where posted  
notices so require.  
14 general safety information  
The information or services you have accessed using wap  
are stored in the cache of your phone, which is a memory  
used to store data temporarily. You should empty the cache  
of your phone after each use to ensure that any confidential  
information cannot be accessed by anyone using  
your phone.  
Areas with a potentially explosive atmosphere are often  
but not always clearly marked. They include: below deck  
on boats; chemical transfer or storage facilities; vehicles  
using liquefied petroleum gas (such as propane or  
butane); areas where the air contains chemicals or  
particles, such as grain, dust or metal powders; and any  
When changing your phones cover, always switch off the  
15 phone and battery care  
power and disconnect the phone from the charger or any  
other device. Always store the phone with the covers  
attached. Never use a phone without a cover.  
Warning: Use only batteries, charger and accessories  
approved for use with this particular phone model. The use  
154  
155  
reference  
reference  
of any other types may invalidate any approval or warranty  
applying to the phone, and may be dangerous.  
two or three complete charge and discharge cycles.  
The battery can be charged and discharged hundreds of  
times but it will eventually wear out. When the operating  
time (talk time and standby time) is noticeably shorter than  
normal, it is time to buy a new battery.  
Do not paint your phone as this can clog its moving parts  
and prevent operation.  
terminals of the battery). Therefore, always take adequate  
precautions when carrying a spare battery in a purse  
or pocket.  
Only use the antenna supplied or an approved replacement  
antenna. Unauthorised antennae, modifications or  
attachments could damage the phone and may violate  
regulations governing use of mobile phones.  
Do not charge the battery when either of your phones  
Batteries must be recycled or disposed of properly and  
according to your local regulations, and must never be  
disposed of in household waste. Never dispose of batteries  
in a fire.  
covers are removed.  
Keep the phone and all its parts and accessories out of  
Temperature extremes may affect the ability of your battery  
to charge: allow it to cool down or warm up first.  
Never use any charger or battery which is damaged or  
worn out.  
childrens reach.  
Keep all SIM Cards out of childrens reach.  
Your phone is not water resistant.  
Use your phone battery only for its intended purpose, and  
never use any charger or battery which is damaged or  
worn out.  
When you disconnect the power cord of any accessory,  
including the charger, grasp and pull the plug, not the cord.  
For good operation times, discharge  
Keep it dry. Precipitation, humidity and all types of liquids or  
moisture cancontainminerals that willcorrode electroniccircuits.  
Always unplug the charger when not in use. Do not  
leave the batteries connected to the charger for longer  
than a week, since overcharging may shorten its lifetime.  
If left unused, a fully charged battery will discharge itself  
over time.  
Do not use your phone in dusty, dirty areas. Its moving parts  
Never allow the battery terminals to short circuit, as this can  
cause damage to the battery or to the connecting object  
(a short circuit can occur if a metallic object such as a coin,  
clip or pen causes direct connection between the + and -  
an NiMH battery from time to time by leaving your phone  
switched on until it turns itself off.  
can be damaged.  
Your phone is powered by a rechargeable battery. Note that  
Do not attempt to open the casing on your phone or its  
battery. Non-expert handling may damage it.  
a new batterys full performance may only be achieved after  
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Do not drop, knock or shake the phone. Rough handling  
All of the above suggestions apply equally to your phone,  
battery, charger or any accessory. If any of them is not working  
properly, contact Orange customer services on 07973 100 150  
or, if you are a pay as you go customer, on 07973 100 451,  
from any other phone for assistance.  
radio waves and your phone  
The SAR value for your Samsung E800 is 0.842W/kg.  
can break the internal circuit boards.  
Do not use harsh chemicals, cleaning solvents, or strong  
Specific absorbtion rate, or SAR, is an internationally accepted  
way of measuring how much radio frequency (RF) energy is  
absorbed by the body when a mobile phone is used.  
Note: The SAR value for your phone has been provided to  
Orange by the manufacturer. By acting as facilitator for  
conveying this information to our customers, Orange is fulfiling  
its duty as a responsible retailer.  
detergents to clean your phone. Wipe it with a soft cloth  
slightly dampened in a mild soap and water solution.  
Do not store it in hot areas. High temperatures can shorten  
the life of electronic devices, damage batteries and warp or  
melt certain plastics.  
All phones on the Orange network are designed by the phone  
manufacturers to comply with the relevant recommendations  
and standards. Orange believes that new and existing  
customers should be fully informed about SAR.  
Do not store your phone in cold areas. When it warms up  
(to its normal temperature) moisture can form inside the  
phone which may damage electronic circuit boards.  
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paperwork  
data protection  
materials related to Orange and its services, or if you do not  
wish us to pass on your details to any other reputable  
organisations for sales and marketing purposes.  
to £100. You can change or cancel your Direct Debit anytime,  
just give 14 days notice. To set up a Direct Debit payment call  
450 from your Orange phone.  
14-day phone return  
We will use the personal information you supply us to help  
manage your Orange account efficiently, for example, to assist  
in handling queries, sending bills (excluding pay as you go) or  
to send you information on products and services which may  
be of particular interest to you. From time to time, we may  
pass information about you to third parties or government  
agencies. Full details are given in the terms and conditions  
booklet.  
The 14-day phone return only applies to new phones and  
excludes upgrades and reconditioned phones. If you are  
unsatisfied with our service in any way, you can return your  
phone within 14 days of purchase, and we will reimburse you  
the cost of purchase and your connection charge. All we  
request is that you pay for the calls you’ve already made and a  
percentage of the monthly subscription. Simply fill in the form  
supplied with your phone and take it along with your phone to  
your stockist. You should retain the form for your records.  
direct debit  
allowing access to your Orange account  
Paying by Direct Debit is a convenient way to pay. If you're a  
pay monthly customer you will still be sent a detailed monthly  
statement but won't have to remember to send a cheque each  
month. To set up a Direct Debit payment call 150 from your  
Orange phone.  
It can sometimes be useful for someone else to have access  
to your account, for example if you have more than one  
Orange phone in your name. As an account holder you can  
choose to allow information only access and access which will  
allow changes to be made. Please call customer services who  
will send you a form.  
Please call Orange customer services on  
07973 100 150 or, if you are a pay as you go customer, on  
07973 100 451 if you do not wish to receive any marketing  
If you're a pay as you go customer you can combine control  
with peace of mind, topping up from as little as £10 a month  
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Orange useful booklets  
1.2 Orange Care is subject at all times to the provisions of  
these terms and conditions and does not apply and  
cannot be purchased in relation to any second line  
activated on your Orange phone. (Orange Care only  
applies to approved and Orange branded phones).  
1.3 To check whether your chosen service plan includes  
Orange Care or requires Orange Care to be purchased  
as an optional extra please call 150 from your Orange  
pay monthly phone or 07973 100 150 from any other  
phone. Small Business customers should call 345 from  
their Orange phone or 07973 100 345 from any other  
phone and Business Solutions customers should call  
158 from their Orange phone or 07973 100 158 from  
any other phone. Pay as you go customers can  
purchase Orange Care by calling 450 from their Orange  
phone or 07973 100 450 from any other phone.  
2.3 The Insurance is arranged with an authorised insurer  
whose details are available upon request to HSBC  
Insurance Brokers Limited, Quay West, Trafford Wharf  
Road, Manchester, M17 1PL.  
If you would like to receive a free booklet containing useful  
information on an Orange product or service call Orange  
Customer services on 07973 973 150 or, if you are a pay as  
you go customer, 450 from your Orange phone.  
2
insurance terms  
2.4 The following paragraphs describe the conditions and  
cover provided under the terms of this Insurance which  
forms part of a master policy arranged by HSBC  
Insurance Brokers Limited on behalf of Orange. This  
Insurance is subject to the terms and conditions of the  
master policy, a copy of which can be obtained from  
HSBC Insurance Brokers Limited. Requests should be  
made in writing, stating your Orange phone number.  
2.1 Orange Personal Communications Services Limited (Orange)  
is monitored by HSBC Insurance Brokers Limited which is  
a member of the General Insurance Standards Council.  
2.2 Orange is authorised by the insurer to collect premiums,  
to accept or decline claims, to arrange repairs and issue  
replacement phones on behalf of the insurer. For the  
purposes of this Insurance “phone" means handset,  
standard battery, SIM card and charger, originally  
supplied as part of the standard package.  
Orange Care terms and conditions  
1
interpretation  
1.1 In these terms and conditions Insurance refers to the  
provisions of clause 3 and Warranty to the provisions of  
clause 7, together Insurance and Warranty are referred  
to as Orange Care.  
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3
cover for lost stolen and damaged phones  
immediate family, all of whom would normally reside at the  
registered customers address and employees of the registered  
customer who use the phone with permission of the customer.  
3.2.1 the crime reference number in respect of theft or  
malicious damage claims or the lost property  
reference number if the phone has been lost;  
3.2.2 full details of how the loss, theft or damage  
occurred; and  
3.5 You or any authorised user of the phone must at all times  
act with due care in looking after the phone and take all  
reasonable precautions to safeguard it against loss, theft  
or damage.  
Your phone which must be in your possession or in the  
possession of an authorised user is insured worldwide subject  
to the terms and conditions of the Insurance policy (see clause  
6.14 in respect of conditions outside the United Kingdom). If  
your phone (or parts there of) is lost, stolen or damaged you  
will be entitled to a replacement or repair “free of charge”  
subject to payment of the administration fee as detailed in  
clause 9.6, subject to compliance with all the following terms  
and conditions of the policy. For your information an authorised  
user is the Orange registered customer, other users officially  
notified to Orange by the customer and authorised by Orange,  
the registered customers spouse/partner, members of his/her  
3.1 Loss, theft or malicious damage claims must be reported  
to the Police immediately but in any event within 24 hours  
of discovery of the occurrence. In respect of claims  
arising outside the United Kingdom please refer to Clause  
6.14.  
3.2.3 any other information and evidence as may  
reasonably be requested by Orange regarding the  
cause of loss or damage.  
4
exclusions  
4.1A replacement or repair will not be provided under the  
terms of the Insurance where the loss or damage is caused  
by or consists of:  
3.3 Orange will arrange repair or replacement on behalf of  
the insurers.  
3.2 Your claim must be reported to Orange as soon as  
possible but in any event not more than 24 hours after  
you discover the loss, theft or damage. In respect of claims  
arising outside the United Kingdom please refer to Clause  
6.14. To make a claim you must provide the following:  
3.4 Lost, stolen or damaged antennas will be  
repaired/replaced, where appropriate, free of charge  
once only.  
4.1.1 normal wear and tear or deterioration, depreciation,  
rusting or oxidisation, atmospheric or climatic  
conditions or other gradually operating cause;  
4.1.2 confiscation or detention;  
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4.1.3 improper maintenance, repair or modification;  
4.1.4 defective materials or workmanship covered by  
the manufacturers warranty;  
4.1.10 any wilful act, neglect or failure to take reasonable  
care by you or any authorised user or any wilful  
act or neglect carried out at the direction or  
instigation of you or any authorised user;  
4.1.11 disregard of manufacturers and/or operating  
instructions;  
4.1.15 radioactive contamination;  
5
premium payment  
4.1.16 loss or theft of a phone from temporary premises  
is covered only where there is evidence of forcible  
and violent entry or exit.  
Insurance cover will cease if any premium is not paid on the  
due date unless such delay is due to a processing error by any  
clearing bank or similar. Your phone will not be replaced or  
repaired if any sum is due by you to Orange.  
4.1.5 breakdown of or interruption to the  
network service;  
4.2 A replacement or repair will not be provided if:  
4.2.1 Orange has reason to believe you have made a  
fraudulent claim;  
4.1.6 loss of use or consequential loss of any kind;  
4.1.7 cosmetic damage which does not impair the  
normal functions of the phone;  
4.1.12 damage resulting from pressure waves caused by  
aircraft or other aerial devices travelling at sonic  
or supersonic speeds;  
4.2.2 you do not make reasonable efforts to recover  
any lost or stolen items;  
4.1.8 loss of or theft of items left unattended in a  
public place;  
4.1.13 war and hostilities;  
4.2.3 the phone is not registered and connected to the  
Orange network in your name;  
4.1.9 theft of items from an unattended vehicle unless  
the item was in a locked boot or locked glove  
compartment and the vehicle itself was  
securely locked;  
4.1.14 loss, destruction or damage in Northern Ireland  
due to civil commotion unlawful or wanton act  
committed maliciously in connection with any  
unlawful association;  
4.2.4 at the time of loss, theft or damage the phone  
was not being used or in the possession of you  
or an authorised user.  
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6
general  
6.4 The Insurance period will be unaffected by the  
replacement of your phone and will continue to apply  
from the date the Insurance first came into force.  
6.5 Should you find a phone that you have reported lost or  
stolen before you have received a replacement, you must  
report this to Orange immediately so that the delivery of  
the replacement can be cancelled.  
6.7 When a replacement phone has been supplied because  
of loss or theft, if the original phone is subsequently  
recovered it must be returned to Orange as it is the  
property of the insurer.  
6.10 Orange may at its option require you to return your phone  
for examination before a replacement is supplied.  
6.11 If Orange has reasonable cause to believe you have  
made a fraudulent claim your cover will be cancelled.  
6.12 You must provide any assistance and/or information that  
Orange reasonably requests in connection with the  
replacement of your phone.  
6.1 It is a condition of this policy that the replacement of any  
phone will only be made with an Orange product.  
Wherever possible, reasonable efforts will be made to  
ensure that the replacement phone is of the same or  
similar specification.  
6.8 If there is reason to believe that you have not taken  
reasonable care of your phone any claim may be referred  
to Chartered Loss Adjusters in order to carry out a  
special investigation into the circumstances of the claim.  
No free replacement or repair will be provided unless and  
until the adjusters confirm your claim is acceptable under  
the terms of the policy  
6.2 Replacement phones may be supplied from refurbished  
stock that have been tested and are fully functional.  
6.3 In the event of a claim you are only entitled to repair or  
replacement (at the option of Orange) of your phone.  
There is no entitlement to any monetary settlement under  
the terms of the Orange Care Insurance policy.  
If you fail to do so we reserve the right to impose a  
charge  
6.13 A replacement item will be refused or you will be charged  
for any replacement if you have not complied with the  
terms of the Insurance policy and of Orange Care.  
6.14 If your phone is lost or stolen or maliciously damaged  
whilst you are abroad you must report the loss or theft to  
the relevant local authority and to Orange as soon as  
possible but in any event as soon as reasonably  
for any attempt to deliver the replacement.  
6.6 When a replacement phone has been supplied due to  
accidental or malicious damage the original phone must  
be returned to Orange.  
6.9 If Orange believes that you have persistently failed  
to take reasonable care of your phone your cover will  
be cancelled.  
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practicable after you discover loss theft or malicious  
agree to sell you a replacement phone at prevailing  
replacement phone prices. The charge for any  
replacement phone so supplied will be applied to your  
Orange account.  
6.20 Any replacement phone received under either clause 3 or  
clause 7 will not attract a further period of Insurance or  
warranty. For the avoidance of doubt (subject to the  
provisions of clause 6) the periods stated in clauses 8.1,  
9.1 and 10.2 as appropriate will continue to apply from  
the date such cover originally came into effect.  
7
warranty – defective materials or workmanship  
damage. A replacement phone will not be sent to you  
until you return to the United Kingdom.  
7.1 If your phone (or parts thereof) becomes defective due  
to faulty materials or workmanship Orange will (at its  
option) repair or replace it at no charge (on payment of  
the administration fee, if applicable, as detailed in  
clause 9.6) provided that:  
6.15 Where a replacement phone is issued under the warranty  
the original phone must be returned to Orange.  
6.18 Orange will use its reasonable endeavours to dispatch  
any replacement phone to you within 24 hours of  
agreeing to issue such replacement, however, for reasons  
beyond our control this may not always be possible.  
6.19 Orange will arrange with you a place and time period for  
any replacement phone to be delivered, on payment of  
the administration fee detailed in clause 9.6. We reserve  
the right to impose a delivery charge if you are  
unavailable for the delivery as agreed.  
6.16 You may be charged the recommended retail price of any  
battery charger or antenna returned to Orange which is  
shown not to be that originally supplied with the phone or  
of any phone returned to Orange which is shown to have  
been deliberately damaged.  
6.21 Any claim accepted under Orange Care purchased as an  
optional extra with your Pay Monthly service plan will be  
subject to an administration fee. See clauses 9.6, 9.6.1,  
and 9.6.2. for details  
7.1.1 it has been used in accordance with the  
operating instructions;  
7.1.2 any repairs which may have been, or are to be  
undertaken have been arranged by Orange;  
7.1.3 you have complied with the foregoing terms  
and conditions;  
6.17 If your phone is lost or stolen, or maliciously or  
accidentally damaged so that it is no longer operable and  
such lost theft or damage falls outside these terms and  
conditions then Orange may entirely at its discretion  
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7.1.4 the Orange phone is registered and connected to  
the Orange network in your name;  
switch to a different service plan as indicated in clauses  
11.2 and 11.6.  
after we receive your written request for cover and will  
each have a minimum term of 12 months. Your  
confirmation of Insurance cover will be sent to you  
within 30 working days after the end of the month in  
which cover becomes effective.  
within one month of notification of any increase you will  
be taken to have accepted the increase.  
7.2 This Warranty is an extra benefit and is additional to  
your legal rights;  
8.2 Orange Care cover may be purchased separately once  
the initial period of 12 months has expired.  
8.3 Where phones share an Orange Group service plan  
then each phone will be covered separately.  
9.4 In the event that any tax payable on premiums should be  
increased or any new tax imposed then such increase or  
new tax may be passed onto you.  
7.3 Batteries only have a 12-month warranty.  
9.2 Premiums will be invoiced monthly by Orange on behalf  
of the Insurer on your Orange account and must be paid  
along with your Orange charges.  
9.5 Where phones share an Orange Group service plan then  
Orange Care must be purchased separately for each phone.  
9.6 Any claim accepted under Orange Care will be subject to  
an administration fee charged to your account in advance  
of any repair or replacement being undertaken. Details of  
the current administration fee are available on request  
from Orange and are published in our periodically  
8
term & payments -  
Service Plan inclusive of Orange Care  
9
term & payments –  
pay monthly Service Plan with optional Orange Care  
9.3 Premiums may be varied at any time and will be effective  
90 days after you have been notified in writing or other  
durable form, unless the premium is varied at the annual  
renewal date of the policy. If your premium is increased  
you may terminate this policy on not less than 10 days  
notice (before your bill date). If you do not give notice  
8.1 Where you are connected to a service plan which  
includes Orange Care the Insurance and Warranty will  
come into force when you register the phone on the  
Orange network. The Insurance and Warranty will  
remain in effect for a period of 12 months, unless you  
9.1 Where you are connected to a service plan which  
requires Orange Care to be purchased as an optional  
extra the Insurance and Warranty will come into force  
24 hours after you call to request cover or 24 hours  
updated price guide. The administration fee is subject to  
change and is payable in respect of all accepted claims  
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made under Orange Care with the exception of those set  
term by giving not less than 10 days notice before a bill  
date. As a concession, if you are also terminating your  
Orange account then you may terminate Orange Care  
within the minimum term and it will not be necessary for  
the notice to expire on your bill date but in such event  
you will not be entitled to a refund of any premiums paid.  
9.8 Orange will negotiate renewals of the Insurance policy on  
your behalf and may change Insurer. The Insurer and  
Orange may vary the terms of the policy from time to  
time but will give you 90 days notice of any such  
do not give notice within one month of notification of any  
changes you will be taken to have accepted the changes.  
you pay by cheque then the policy will come into force  
within 24 hours of clearance of your cheque. The  
out in clause 9.6.1.  
9.6.1 The administration fee will not be payable in  
respect of a claim for defective material or  
workmanship of a new phone (including standard  
battery and charging unit but excluding  
Insurance and warranty within the policy will each have  
a term of 12 months. Your confirmation of Insurance  
cover will be sent to you within 30 working days after  
the end of the month in which cover becomes effective.  
10.3 You may request that the policy is terminated at any  
time during the 12 month period in which event Orange  
will refund to you a pro rata proportion of the premium  
for the balance of each complete month remaining of  
that period unless you have already made a claim on  
the policy in which event no refund will be due.  
10 term and payments – pay as you go Service Plan  
10.1 When you are connected to a pay as you go service  
plan which requires Orange Care to be purchased as  
an optional extra the premium must be paid in  
advance.  
reconditioned and/or second hand phones) where  
the defective material or workmanship has been  
brought to Oranges attention within 6 months of  
the date of purchase of the phone.  
10.2 The policy only applies to approved and branded  
Orange pay as you go phones and may be purchased  
for any phone within the current pay as you go range. If  
you pay by credit card or debit card the policy will come  
into force 24 hours after your call to request cover. If  
9.6.2 For the avoidance of doubt the administration fee is  
not refundable.  
changes. If your rights under the policy are restricted or  
removed you may terminate Orange Care on giving not  
less than 10 days notice ending on an invoice date. If you  
9.7 You may terminate Orange Care on or after the minimum  
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11 switching between Service Plans  
11.3 In the event that you wish to switch from a pay monthly  
service plan which requires Orange Care to be purchased  
as an optional extra to a pay monthly service plan which  
includes Orange Care then from the date such switching  
takes effect you will be covered by Orange Care for the  
unexpired balance (if any) of any period under clause 8.1  
calculated from the day your phone was first registered  
on the Orange network.  
rata proportion of the premium for the balance of each  
complete month remaining of that period unless you have  
already made a claim on the policy in which event no  
refund will be due.  
11.6 In the event you switch from a pay monthly service plan  
inclusive of Orange Care to a pay as you go service plan  
Orange Care will automatically cease.  
11.1 In the event that you wish to switch from one pay  
monthly service plan to another both of which include  
Orange Care, or, from one pay monthly service plan to  
another both of which require Orange Care to be  
purchased as an optional extra then Orange Care will  
continue unaffected.  
11.7 In the event that you wish to switch from a pay monthly  
service plan for which Orange Care has been purchased  
as an optional extra Orange Care will automatically cease  
but in such event you will not be entitled to any refund of  
premiums paid.  
11.5 In the event you switch from a pay as you go service plan  
to a pay monthly service plan which includes Orange  
Care then from the date such switching takes effect you  
will be covered by Orange Care for the unexpired balance  
(if any) of any period under clause 8.1 calculated from the  
day your phone was first registered on the Orange network.  
11.2 In the event that you wish to switch from a pay monthly  
service plan which includes Orange Care to a pay  
monthly service plan which requires Orange Care to be  
purchased as an optional extra the inclusive Orange Care  
will automatically cease.  
11.4 In the event that you wish to switch from a pay as you go  
service plan for which Orange Care has been purchased  
to a pay monthly service plan which requires Orange  
Care to be purchased as an optional extra Orange Care  
will automatically cease. Orange will refund to you a pro  
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12 claims  
12.2 In certain circumstances, particularly where there is a  
dispute over your claim Orange may refer the matter to  
independent Chartered Loss Adjusters for investigation  
and review.  
customers should call 345 from their Orange Phone or  
07973 100 345 from any other phone and Business  
Solutions customers should call 158 from their Orange  
phone or 07973 100 158 from any other phone.  
13.2 If your queries or complaints regarding this Insurance are  
not satisfied, you can in the second instance write to  
Product Insurance, Orange PCS, Senhouse Road,  
Darlington, DL1 4YG.  
13.4 If you remain dissatisfied, HSBC Insurance Brokers as a  
member of the General Insurance Standards Council is  
also a member of a registered independent dispute  
resolution scheme. They will advise you how you can  
contact this scheme.  
12.1 To make a claim under this Insurance you should call  
150 from your Orange pay monthly phone or 07973  
100 150 from any other phone if you are a pay monthly  
customer. Pay as you go customers should call 451  
from their Orange phone or 07973 100 451 from any  
other phone. Small Business customers should call  
345 from their Orange phone or 07973 100 345 from  
any other phone and Business Solutions customers  
should call 158 from their Orange phone or  
13 complaints  
13.5 Insofar as general Insurance products are concerned  
Orange is monitored by HSBC Insurance Brokers  
Limited who are members of the General Insurance  
Standards Council.  
13.1 If you have any queries or complaints regarding this  
Insurance you should in the first instance address this to  
Orange. Call 150 from your Orange pay monthly phone  
or 07973 100 150 from any other phone. Pay as you go  
customers should call 451 from their Orange phone or  
07973 100 451 from any other phone. Small Business  
13.3 If you are not satisfied with the way a complaint has been  
dealt with you should write to HSBC Insurance Brokers  
Limited, Quay West, Trafford Wharf Road, Manchester,  
M17 1PL.  
07973 100 158 from any other phone. Your claim  
will be handled fairly and promptly.  
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pay monthly terms  
and conditions  
Account  
Contract  
Line 1 and Line 2  
our records of your payments and outstanding Charges, plus  
your personal details.  
the terms and conditions described in this leaflet which are  
binding on both you and Orange for each phone you connect  
to the Orange network.  
Line 1 is the primary means by which you have access to the  
Services. Line 2 is a second line on the same phone with its  
own phone number.  
1
definitions  
Bar  
a block placed by us on some or all of the Services you  
normally use (except for calls to emergency services).  
Charges  
Customer Literature  
Minimum Term  
The following words and expressions shall have the  
following meanings:  
printed matter published by Orange which provides information  
on Orange Services.  
the period of 12 months commencing on the date of  
Registration.  
Accessories  
all charges for Services, as published in our periodically  
updated Price Guide.  
It may be distributed with new Phones or in mailings to some  
or all Orange Customers.  
Monthly Billing Date  
products approved by Orange which you use in conjunction  
with your phone.  
the day in each month on which your billing statement will be  
issued after you have been connected.  
Network  
These include any reasonable administration charges.  
Connection  
Deposit  
They include (without limitation) batteries, chargers, car kits,  
headsets and carry cases.  
refundable amount that Orange may ask you to pay before we  
Connect or Re-connect you to the Network or before providing  
any Service.  
the process of giving you access to a Service. ‘Disconnection’  
and ‘Re-connection’ have a corresponding meanings.  
the public telecommunications system by which Orange  
makes Services available in the United Kingdom.  
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Orange Additional Services  
Price Guide  
Services  
2
your Contract and the Minimum Term  
optional Services (including Roaming and International Calling)  
which cost extra whether they are supplied in conjunction with  
Price Plans or outside Price Plans.  
a publication which lists our current Charges and which is  
updated from time to time.  
Network and other Services, including Orange Additional  
Services, provided or procured by us for you to use.  
SIM  
your Contract runs for at least 12 months  
Price Plan  
2.1 For each Phone you own, your Contract starts on the  
date of Registration and has a Minimum Term of 12  
months.  
Orange  
a bundle of airtime and supplementary Services offered by  
Orange for an agreed monthly payment.  
Registration  
a card or other device which contains your personal telephone  
number and which is programmed to allow you to access the  
Network.  
Orange Personal Communications Services Limited, or any  
organisation that may succeed it as the assignee of this  
Contract.  
what happens when the minimum term ends  
2.2 After the Minimum Term ends, we  
will continue to supply you with Services as normal until  
your Contract is terminated in any of the ways  
described in Section 4.  
our acceptance of your application for Services and our record  
of your Customer and User data prior to Connection. Register  
has a corresponding meaning.  
Suspension  
Phone  
the temporary disconnection of Services. Suspend has a  
corresponding meaning.  
a mobile telephone (excluding Accessories, but including the  
charging unit and SIM which remains the property of Orange)  
which is approved by Orange for connection to its Network.  
Roaming  
User  
An optional Service which allows you to use your Phone on  
other operators’ networks, usually in foreign countries.  
you, or another person named by you, who is authorised to  
incur Charges to your Account.  
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reference  
3
provision of Services  
3.1.2 the quality of our Services may not be at its best  
inside buildings or below ground.  
suspension of Services if you break your Contract  
3.3.2  
We also reserve the right to Suspend Services if a  
complaint has been made against you.  
what we aim to provide in the UK  
3.3 We may suspend some or all of the Services you use,  
without giving you notice, if we have good reason to  
believe that you haven't complied with one or more of the  
terms of your Contract.  
The complaint will be thoroughly investigated, and  
Services will remain suspended until we know the  
results of that investigation. Any complaint you  
make will similarly be thoroughly investigated.  
3.1 We will take all reasonable steps to make all Services  
available to you at all times. The Services are only  
available within the range of the base stations that  
make up our Network. However, please note that:  
Services may sometimes be affected by maintenance  
and upgrading  
3.2 The Network and the Services may from time to time  
require upgrading, modification, maintenance or other  
works. These may result in some or all of the Services  
becoming temporarily unavailable. In such cases, we'll do  
everything we can to provide alternative Services and to  
keep the period of non-availability to a minimum. However,  
some interruption may be inevitable.  
3.3.1  
If you don't pay your bill within the time stipulated in  
Condition 6.2, we reserve the right to place a Bar  
on all outgoing calls from your Phone (with the  
exception of calls to the emergency services). This  
Bar will remain in force until you've paid everything  
you owe us. At our discretion, we may charge you  
for Re-connection and removal of the Bar.  
suspension of Orange Additional Services  
3.4 We reserve the right to suspend, either temporarily or  
permanently, part or all of any Orange Additional  
Service on giving reasonable notice.  
3.1.1 the quality and availability of Services may  
sometimes be affected by factors outside our  
control - such as local physical obstructions,  
atmospheric conditions, other causes of radio  
interference, and faults in other telecommunication  
networks to which the Network is connected.  
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reference  
monitoring the Services you use  
4
your rights to terminate this Contract  
4.2.2 a lump sum equivalent to the total of all the  
monthly Charges still remaining on your initial  
Minimum Term agreement (except in the  
circumstances set out in Conditions 4.3 and  
15.1). You'll be entitled to a rebate of 5% of that  
total if you terminate your Contract up to and  
including the first day of the eleventh month of  
the Minimum Term.  
terminating your Contract because Orange has  
3.5 For the purposes of good management and security,  
we may need to monitor the contents of any text  
message you send from time to time. We may also  
tape conversations between you and our customer  
services for training purposes.  
changed its terms  
terminating your Contract after the Minimum Term  
4.3 You may also terminate your Contract if we vary its  
terms, resulting in an excessive increase in the Charges  
or changes that alter your rights under this Contract to  
your detriment.  
4.1 You may terminate your Contract to expire at anytime  
after the Minimum Term by giving us at least one  
month's written notice. You are free to restore your  
Contract throughout this notice period, should you  
change your mind.  
In such cases you would need to give us at least 14  
days’ written notice prior to your Monthly Billing Date  
(and within one month of us telling you about the  
changes). However, this option does not apply if:  
4.3.1 we have increased the Charges by an amount  
equal to or less than the percentage increase in  
the All Items Index of Retail Prices published by  
roaming Services outside the UK  
3.6 Roaming relies on the telecommunications systems of  
foreign networks, over which we have no control.  
We cannot therefore offer any guarantees about  
roaming services.  
terminating your Contract during the Minimum Term  
4.2 You may terminate your Contract before the Minimum  
Term has expired if you pay us:  
4.2.1 all Charges that are due, plus  
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reference  
the Central Statistical Office in the Monthly Digest  
in whole or in part, by giving you written notice if:  
4.4.1 you fail to pass any credit assessments which we  
may reasonably consider to be necessary from  
time to time;  
any time after the Minimum Term has expired by  
giving you at least one month's written notice.  
termination of your Contract by Orange  
of Statistics in any 12-month period; or  
4.3.2 the variations we have made have been imposed  
on us as a direct result of new legislation,  
statutory instrument, government regulation or  
licence; or  
4.6 Orange reserves the right to terminate your Contract  
immediately if:  
disconnection of your Service by us without  
written notice  
4.6.1 you have failed to correct a breach of Conditions  
6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of being  
given written notice to do so  
4.4.2 you fail to pay any of your bills from Orange  
on time;  
4.5 If we have good reason for believing that you have  
breached Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5, we  
reserve the right to disconnect you from Network  
Services without notice. In such circumstances, we  
may also give you written notice that if you fail to  
correct this breach of Conditions within 7 days, we  
may terminate your Contract with immediate effect.  
4.3.3 the variation relates solely to an Orange  
Additional Service, in which case you may cancel  
that Orange Additional Service in accordance  
with Condition 15.1.  
4.4.3 we have good reason for believing that any  
information you have given us is false or  
misleading;  
4.6.2 you have breached conditions 6.4.1, 6.4.6 or  
6.4.7 and have failed to correct that breach  
within 7 days of being given written notice to do  
so.  
4.4.4 you become insolvent within the meaning of  
Section 123 of the Insolvency Act 1986, or  
bankrupt, or if we have good reason for believing  
that you are unable to pay the Charges  
4.4.5 in addition, we may terminate your Contract at  
termination of your Contract by Orange  
4.4 We may terminate your Contract immediately at any  
time in respect of any or all the Phones owned by you,  
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reference  
termination because Orange is no longer able to  
termination and Line 2  
6
your responsibilities  
6.1.1 You will be responsible for paying all Charges  
provide access to our Network  
4.7 If, for reasons beyond our control, we are no longer  
able to provide Network Services, we will either:  
4.7.1 make arrangements for you to be supplied with  
equivalent Services by another network at no  
extra cost to you; or  
4.8 Termination of your Contract for any reason connected  
with Line 1 will result in automatic termination of Line 2.  
on your Account, whether or not they have been  
accrued by you personally. You will also be  
responsible for any extraordinary costs incurred  
in administering your Account, including  
collecting any payments. If your Service has  
been Disconnected, either at your request or  
ours, you will remain responsible for paying any  
outstanding Charges.  
when your payments are due  
6.1 Ordinarily we will invoice you monthly in advance for  
monthly charges which are non-refundable, and  
monthly in arrears for call and message charges but we  
reserve the right to amend the invoicing period and  
submit interim invoices to you. The Connection charge  
will be included on your first invoice. Charges in  
respect of Services not supplied directly by us eg  
Roaming may be invoiced several months in arrears.  
VAT will be added to all invoices at the relevant rate  
where applicable. Payment is due when you receive  
your billing statement.  
5
after Termination  
what to do after Termination of your Contract  
4.7.2 accept written notice from you that you wish to  
terminate your Contract. In such cases we will  
refund any pre-paid Charges that have not been  
used up.  
5.1 Termination of your Contract is subject to you paying  
us any money you owe us and us paying you any  
money we owe you. After termination, it is your  
responsibility to cancel any direct debits, standing  
orders, credit card mandates or other authorisations  
you may have given for periodic payments to be made  
to us by third parties.  
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reference  
penalties for overdue payments  
things that you agree to do  
6.4.3 not use the Services for any improper, immoral,  
fraudulent or unlawful purposes or for the sending  
of any communication which is of an offensive,  
abusive, indecent, obscene or menacing nature;  
6.4.4 not cause, nor knowingly allow others to cause,  
any nuisance, annoyance or inconvenience,  
whether to us or to any of our customers, by any  
means including the use of the Network for  
persistently sending unsolicited communications  
without reasonable cause;  
use with the Network, and comply with all relevant  
legislation or regulation relating to their use;  
6.4.7 comply with any reasonable instructions issued  
by us which concern your use of the Services,  
and co-operate with us in our reasonable security  
and other checks (which may include us making  
phone calls to you).  
6.2 If payment is not made within 14 days of its due date,  
we may charge interest on all sums outstanding at the  
rate of 2% above the base rate of National Westminster  
Bank Limited. This interest will be charged on a per  
annum basis calculated daily.  
6.4 Recognising that good management and security of the  
Services is important to all Orange customers, you  
agree that you will:  
6.4.1 provide whatever proofs of your identity and  
address that we consider reasonably necessary  
from time to time.  
payment methods  
Whilst photocopy or fax copies are usually  
acceptable we do reserve the right to request the  
original document;  
6.3 Ordinarily we will accept payment of Charges by credit  
card, debit card, cheque, direct debit and electronic  
transfer, but we reserve the right to refuse any payment  
method if we have reasonable cause to believe such  
payment will be dishonoured.  
7
multiple users  
6.4.2 keep confidential, and not disclose to any third  
party, your account password or any personal  
identification code, number or name issued by us  
permitting access to the Services;  
6.4.5 not act in a way, whether knowingly or  
otherwise, which will impair the operation of the  
Network or any part of it, or put it in jeopardy;  
6.4.6 use only Phones and Accessories approved for  
Where there are one or more Users other than you  
under your Contract, you remain liable for all Charges  
incurred to your Account by those Users.  
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8
Line 2 - limitations on usage  
9
information supplied by you  
what happens if we suspect the details you give us  
aren’t correct  
10 credit assessments  
Suspension of Services  
the details you give us must be correct  
9.2 If we suspect, on reasonable grounds, that information  
has been supplied to us without the knowledge of the  
person named, or that an application is unauthorised or  
contains false particulars, we may delay Connection or  
Suspend Services to your Phone while we investigate  
further. Following our investigation, we will Connect or  
reinstate the Services unless we have grounds to  
terminate.  
your application is subject to credit status  
10.1 All applications for Registration and Orange Additional  
Services are subject to credit assessment before we  
can connect you to the Network. If our assessment of  
you does not meet our normal requirements we reserve  
the right to decline to Connect you or to supply Orange  
Additional Services. Alternatively, we may ask you to  
lodge a Deposit with us before we Connect you. If you  
believe our assessment of you is incorrect, we will  
review your eligibility. However, we cannot accept  
responsibility for the accuracy of information provided  
8.1 If we Suspend Services on Line 1, Services on Line 2 will  
automatically be Suspended also.  
9.1 By applying for Registration or for Orange Additional  
Services, you undertake to provide your correct name,  
address and other factual information.  
text messages  
You also confirm that:  
8.2 It is not possible to send or receive text messages  
on Line 2.  
9.1.1 the person stated to be authorised to sign for a  
company or firm is duly authorised.  
9.1.2 any individual applying as a member of a  
company is of full contractual capacity and is  
able both to pay for the Services he or she has  
requested and to meet his or her other  
Talk Plan  
You acknowledge that you will have no claim against us in  
respect of any delay or Disconnection caused as a result  
of the operation of this Condition.  
8.3 You may not have a higher Price Plan on Line 2 than  
you have on Line 1.  
obligations under your Contract.  
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reference  
from the databases of credit reference agencies. Nor  
11 deposits  
12 SIM Card  
what to do if your SIM Card is lost, stolen or  
can we accept any liability for the consequences of our  
declining to Connect you.  
damaged  
deposits are held for 12 months  
it's your responsibility to keep your SIM Card safe  
12.2 You must inform us immediately if the SIM Card  
supplied to you is lost, stolen or damaged. You will  
remain liable for all Charges incurred until you do so.  
We will send you a replacement SIM Card as soon as  
reasonably practicable, but we reserve the right to  
charge you for doing so.  
11.1 We may request a Deposit from you:  
a) before Connection  
12.1 Any SIM Card we supply to you remains our property,  
but it is your responsibility to keep it safe.  
b) before making Orange Additional Services available  
to you, or  
SIM Cards are easily damaged and should be handled  
with care. We will replace free of charge any SIM Card  
found to be defective through faulty design or  
c) before reinstating the Services after Suspension.  
Deposits will be held for 12 months from the date of  
receipt and then refunded. We do not pay interest on  
Deposits. If you owe us money, we may set off Deposits  
against the amount due to us. If there is a balance left  
over in such cases, we will remit this to you either by  
cheque or by crediting your Account.  
workmanship. In any other circumstances, however, we  
may charge for replacing it. We reserve the right to  
recall any SIM Card from you at any time to enhance or  
maintain the quality of the Services.  
your SIM Card and other networks  
12.3 The SIM Card supplied with your Phone enables the  
Phone to work on our Network only - with the  
exception of Phones which can access Roaming  
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Services. However, after the Minimum Term we will  
13 directory and Caller id  
14 phones  
10 days’ notice before your Monthly Billing Date  
lift this restriction at your request, provided all your  
payments of Charges are up to date and you pay  
the current administration charge.  
(subject to the terms of any promotional offers you  
have accepted).  
what to do if you want your number to  
remain private  
your phone is not a part of your Contract  
14.1 Your Phone and Accessories are acquired by you  
outside the terms of your Contract.  
13.1 We will enter your Orange number in directories, and  
our Network will allow the display of your Orange  
number on receiving handsets. If you prefer not to allow  
either of these options, please let us know in writing.  
We do, however, reserve the right to vary the terms of  
this Contract from time to time and to make changes  
to your Price Plan. We acknowledge that if we do  
increase the Charges, withdraw Orange Additional  
Services or introduce new mandatory Charges - or if  
your contractual rights are affected to your detriment -  
you may terminate your Contract in accordance with  
Condition 4.3. If you do not give notice within one  
month of our notifying you of any change(s), you will  
be taken to have accepted the change(s).  
The software in the SIM Card and the Phone is either owned  
by or licensed to Orange which grants you a non-exclusive  
licence to use it for accessing the Services for the duration  
of your Contract and not otherwise.  
15 changes to your Contract  
we reserve the right to make changes to  
your Contract  
15.1 When you Register you are asked to choose a Price  
Plan and to indicate which Orange Additional Services  
you require. You may switch between Price Plans and  
add to or cancel Additionals by giving us not less than  
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new services  
16 customer literature  
17 assignment of Contract and change of ownership  
of phone  
18 liability  
15.2 We are continuously enhancing our existing Services as  
well as adding new services, particularly Orange Additional  
Services. Charges for, and any special terms and conditions  
attached to, Orange Additional Services will be notified in  
Customer Literature.  
please read all the information we send you  
16.1 We update our Customer Literature from time to time.  
Information on various topics is mailed to Customers with  
their monthly billing statements and is available on request  
from us.  
circumstances in which neither of us accepts liability  
18.1 Except as provided in this Condition 18, neither party  
shall be liable to the other, whether in contract or tort  
or otherwise, for any loss or damage which is:  
a) not the fault of the other party;  
your Contract is personal to you  
17.1 Your Contract is personal to you and you may not assign it.  
However, we may at our discretion allow you to:  
a) nominate a User other than yourself while you remain  
primarily liable to us under your Contract.  
The terms of your Contract, including Charges current  
on the date when you take up the offer of any Orange  
Additional Service, will apply to it, subject to any special  
promotional offer made by us and accepted by you.  
You are asked to read your Customer Literature and to  
keep it until it is superseded. We regard you as having been  
given any information if it is either:  
b) indirect and/or not reasonably foreseeable.  
c) loss of business, profits, savings, revenue, use or  
goodwill whether caused to the other party through  
any breach of your Contract or any matters arising  
under it. Neither party excludes liability for negligent  
acts or omissions causing death or personal injury to  
any person.  
b) terminate your Contract on short notice if you have  
transferred title to your Phone to a new customer who  
has Connected the Phone to our Network.  
a) included in a mailing addressed to you;  
b) in a text message sent by us to your Phone.  
c) communicated directly by any means.  
We may assign our rights to your Contract only if such  
assignment is on terms which are at least as  
advantageous to you as those set out in your Contract.  
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maximum liability of Orange  
third party, war, governmental action, or by any act or  
decision made by a court of competent jurisdiction.  
19 general  
a) any information relating to your Contract, including  
your personal financial information and details of how  
you have performed in meeting your obligations  
under your Contract;  
18.2 Subject to Condition 18.1, we limit our legal liability up  
to a maximum of three thousand pounds per claim or a  
series of related claims for any loss or damage which is:  
a) direct financial loss.  
changes to your Contract  
your maximum liability  
19.1 Subject to Condition 15.2, your Contract may be varied  
or amended only by the express mutual agreement of  
both parties. A party seeking to rely on such variation  
or amendment must produce evidence of the other  
party's agreement to it.  
18.4 Subject to Condition 18.1, your liability is limited to  
payment of all outstanding Charges due in accordance  
with the provisions of your Contract.  
b) any disclosure as may be within our Data Protection  
Act registration.  
b) direct physical damage to or loss of property  
resulting from our breach of contract or negligence  
while providing Services.  
c) any disclosure required as a result of an order of any  
court of competent jurisdiction or by statutory  
authority.  
factors beyond our control  
disclosure of information to third parties  
19.2 You agree to the disclosure to any telecommunications  
company, debt collection agency, credit reference  
agency, credit or fraud monitoring scheme, security  
agency or credit provider of:  
18.3 We will not be liable to you if we are unable to perform  
an obligation or provide the Services to you because of  
any factor outside our control, including but not limited  
to Acts of God, industrial action, default or failure of a  
delivering communications to you  
19.3 All notices to be served in accordance with your  
Contract must be served by post or facsimile. We can  
in addition serve notice to you by text message. They  
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reference  
will be deemed served 48 hours after they are sent,  
Orange company details  
pay as you go terms and conditions  
Connection  
or on earlier proof of delivery. All invoices and notices  
served by post will be sent to the address given by  
you on Registration unless you notify us of a change  
to this address.  
19.5 Our Company Registration Number is 2178917  
and our Registered Office is at St James Court, Great  
Park Road, Almondsbury Park, Bradley Stoke, Bristol,  
BS32 4QJ.  
the process we carry out to enable your phone to access the  
Services. 'Disconnection' and ‘Re-connection' have a  
corresponding meaning.  
1
definitions  
The following words and expressions shall have the following  
meanings:  
Literature  
Any waiver, concession or extra time we may allow you  
limited to the specific circumstances in which it is given  
and does not affect our rights in any other way.  
printed matter providing information on Services published by  
Orange and distributed with new Phones or in mailings to  
Customers, whether or not supplied automatically to all  
Customers.  
is  
governing law  
Accessories  
19.6 Your Contract is to be interpreted in accordance with  
the Laws of England and Wales.  
goods designed for use with but not part of Phones and  
approved by Orange, including (without limitation) batteries,  
chargers, car kits, headsets and carry cases.  
Charges  
disputes between you and us  
pay as you go Voucher  
19.4 You may request that disputes between you and us are  
referred to arbitration under our Code of Practice for  
Consumer Affairs. We will supply a copy of our Code of  
Practice for Consumer Affairs to you on request.  
a voucher representing the cash value of airtime allowing  
access to the Services which must be paid for in advance  
which expression includes airtime purchased direct from  
Orange by credit or debit card.  
the charges for pay as you go as published in our periodically  
updated list of charges (defined herein as ‘Price Guide’)  
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Network  
Registration  
2
provision of services  
security reasons), or may be affected by unforeseen  
events which may result in the partial or complete non  
availability of the Services.  
the public telecommunications system by which Orange  
makes Services available in the United Kingdom.  
Orange  
our acceptance of your application to register individual pay  
as you go Voucher, Register has a corresponding meaning.  
Services  
2.1 We will use reasonable efforts to make the Services  
available to you at all times. The Services are available  
only within the range of base stations which form the  
Network. Quality and availability of the Services may be  
affected by factors outside our control such as local  
physical obstructions, atmospheric conditions and  
other causes of radio interference or faults in other  
telecommunication networks to which the Network  
is connected.  
We will use all reasonable efforts to provide back-up  
Services and to keep all such periods of non availability  
to a minimum but some interruption may be inevitable.  
You Register in the knowledge of this and accept our  
obligation to carry out works from time to time in the  
interests of all our customers.  
Orange Personal Communications Services Limited, and any  
successor in business or assignee.  
Phone  
Network and other services, provided by us and made  
available for your use.  
SIM  
mobile telephone (excluding Accessories but including  
charging unit and SIM which remains the property of Orange)  
approved by Orange for connection to its Network.  
Price Guide  
card or other device, bearing a unique telephone number  
programmed to allow a Phone to access Network Services.  
Suspension  
2.3 We may from time to time tape conversations between  
you and our customer services for training purposes  
only. For the purposes of good management and  
security, we may need to monitor the contents of any  
text message you send from time to time.  
the temporary discontinuance of Services.  
User  
publication listing our current Charges, updated from time  
to time.  
2.2 The Network and the Services may from time to time  
require upgrading, modification, maintenance and other  
works (including but not limited to works required for  
you or another person notified by you to us as authorised  
to use your Phone.  
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2.4 We may Suspend the Services in whole or part at any  
time without notice if you do not comply with any of  
these terms and conditions or if any money owed by  
you to us, whether in relation to Services or not,  
remains unpaid.  
the periods set out in the Price Guide and/or Customer  
Literature current as at the date of Registration.  
Voucher or you have not made chargeable calls from  
your phone or received incoming calls on your phone.  
For the avoidance of doubt calls shall include but not be  
limited to voice calls, data calls and text messaging.  
On disconnection your mobile telephone number will be  
reassigned. On reconnection you will be assigned a new  
mobile telephone number.  
4
our rights to terminate your service  
3.2 In the event that the cash value of airtime forming part of  
free airtime given to a Customer in accordance with 3.1  
above is not used within the relevant validity period stated  
in Condition 3.1 such unused airtime will be forfeited.  
3.3 Notwithstanding that you use all of a pay as you go  
Voucher or that the free airtime given to a Customer in  
accordance with 3.1 above expires your Phone will  
continue to be capable of receiving incoming calls for the  
periods set out in the Price Guide and/or Customer  
Literature current as at the date of expiry.  
4.1 We may Disconnect your phone and refuse to Re-  
connect it at any time in whole or in part immediately  
by notice in writing to you if:  
2.5 We shall investigate all complaints made whether by or  
against you and reserve the right to Suspend the  
Services if a complaint has been made against you  
pending the results of investigation of the complaint.  
4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6 of  
these terms and conditions provided that where  
such failure is capable of remedy you have not  
taken such remedial steps as we shall have  
required within 7 days of our giving you notice  
of such failure; or  
Any remaining credit on your pay as you go Voucher will  
be reinstated if you reconnect. You can reconnect your  
phone without having credit on your pay as you go  
Voucher.  
3
pay as you go Vouchers  
3.5 No cash credits will be given for unused pay as you go  
Vouchers. Credit or Debit card payments are subject to  
our policy on acceptance in force from time to time.  
4.1.2 for whatever reason we are unable to provide  
the Services.  
3.1 Free airtime given to the customer on initial registration of  
their new pay as you go phone (if any) shall be valid for  
3.4 We will disconnect your phone if during the previous six  
months you have not Registered a new pay as you go  
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5
your responsibilities  
persistent sending of unsolicited communications  
without reasonable cause;  
6
supplied by you  
delay or Disconnection caused as a result of the  
operation of this Condition 6.2.  
5.1 Recognising that good management and security of  
the Services is important to all Orange customers you  
agree that you will:  
5.1.3 not act in a way, whether knowingly or otherwise,  
such that the operation of the Network or any  
part of the Network will be jeopardised or  
impaired;  
6.1 By applying for Registration you represent to us that  
the name, address and other factual information which  
you provide to us are correct.  
7
SIM Card  
5.1.1 not use the Services for any improper, immoral,  
fraudulent or unlawful purposes or for the  
sending of any communication which is of an  
offensive, abusive, indecent, obscene or  
menacing nature;  
6.2 You acknowledge that if we suspect on reasonable  
grounds that information has been supplied to us  
without the knowledge of the person named or that an  
application is unauthorised or contains false particulars,  
for the protection of our Customers and the Network,  
we may delay Connection or Disconnect Services to  
your Phone while we investigate further. If our  
7.1 Any SIM Card we supply to you remains our property  
but it is your responsibility to keep it safe. SIM Cards  
are easily damaged and should be handled with care.  
We will replace any SIM Card found to be defective by  
reason of faulty workmanship or design free of charge  
but may charge for replacing or renewing a SIM card in  
any other circumstances. We reserve the right to recall  
any SIM Card from you at any time to enhance or  
maintain the quality of the Services.  
5.1.4 only use a Phone and Accessories approved for  
use with the Network and comply with all relevant  
legislation or regulation relating to its use;  
5.1.5 comply with any reasonable instructions issued  
by us which concern your use of the Services  
and co-operate with us in our reasonable security  
and other checks (which may include us making  
phone calls to you).  
5.1.2 not cause, nor knowingly allow others to cause,  
any nuisance annoyance or inconvenience  
whether to us or to any of our customers which  
shall include the use of the Network for the  
suspicions prove groundless we will Connect or Re-  
connect Services immediately. You acknowledge that  
you will have no claim against us in respect of any  
210  
211  
reference  
reference  
7.2 You must inform us immediately in the event that a SIM  
Card is damaged. We will send you a replacement SIM  
Card as soon as reasonably practicable but we reserve  
the right to charge you for doing so.  
8
directory and caller ID  
conditions. Any insurance or warranty arranged by us  
of which you may previously have had the benefit will  
no longer be valid.  
your Phone or if you do so make a request on the expiry  
of the 30-day period if you do not during that period  
request the re-instatement of the pay as you go Voucher.  
8.1 Unless you inform us otherwise when you Register your  
first pay as you go Voucher, we may make appropriate  
directory entries and our Network may allow the display  
of your telephone number on receiving handsets.  
9.3 You must inform us immediately in the event that the  
SIM Card or your Phone is lost or stolen. In order to  
take advantage of the provisions of Condition 9.4 you  
may inform us if at any time your Phone requires repair.  
9.4 Upon receipt of notification under Condition 9.3 we  
may at your request Suspend Services for a maximum  
period of 30 days whilst you make arrangements to  
obtain an alternative phone.  
7.3 The software in the SIM and the Phone is either owned  
by or licensed to Orange which grants you a non-  
exclusive licence to use it for accessing the Services  
and not otherwise.  
10 changes  
10.1 We reserve the right to vary these terms and conditions  
and the Charges from time to time.  
9
phones  
7.4 The SIM Card supplied with your Phone enables the  
Phone to work on our Network only. We will lift this  
restriction at your request, subject to our current policy  
relating to the same and provided you pay the current  
administration charge.  
9.1 Your Phone and Accessories are acquired by you  
outside of the operation of these terms and conditions  
and, as between you and Orange, are your property.  
9.2 Any insurance or warranty relating to your Phone must  
be purchased by you separately of these terms and  
11 customer literature  
9.5 In the event that you fail to make a request as permitted  
by Condition 9.4 then any current pay as you go  
Voucher will lapse when you report the loss or theft of  
11.1 We update our Customer Literature from time to time.  
You are asked to read your Customer Literature and to  
keep it until it is superseded.  
212  
213  
reference  
reference  
We regard you as having been properly notified of any  
whether any statement or representation is properly  
authorised you should contact Orange customer  
services immediately.  
12.2 We may assign our rights and obligations under these  
terms and conditions only if such assignment is on  
terms which are at least as advantageous as those set  
out herein.  
through any breach of your Contract or any  
information if it is either included in a mailing addressed  
to you or in a text message sent by us to your Phone.  
You are asked to ensure that when contacting Orange  
customer services with queries you rely on current  
Customer Literature.  
matters arising under it.  
Neither party excludes liability for negligent acts  
or omissions causing death or personal injury  
to any person.  
12 assignment and change of ownership of phone  
13 liability  
11.2 Orange cannot accept responsibility for offers related to  
the provision of its Services made elsewhere than in its  
own advertisements or publications or for any  
promises, representations, waivers, indulgences or  
other purported variations of these terms and  
12.1 For your security, we will not knowingly Re-connect a  
Phone owned by you to our Network at the request of  
someone other than you unless it is at least six months  
since you last Registered a pay as you go Voucher or  
the person requesting Re-connection is able to  
correctly identify your account password.  
13.2 Subject to Condition 13.1, we limit our legal liability up  
to a maximum of three thousand pounds per claim or a  
series of related claims for any loss or damage which  
is:  
13.1 Except as provided in this Condition 13, neither party  
shall be liable to the other, whether in contract or tort  
or otherwise, for any loss or damage which is:  
13.1.1 not the fault of the other party;  
13.2.1 direct financial loss.  
conditions unless confirmed in writing by an authorised  
employee of Orange. If you are in any doubt as to  
13.1.2 indirect and/or not reasonably foreseeable.  
13.1.3 loss of business, profits, savings, revenue, use  
or goodwill whether caused to the other party  
13.2.2 direct physical damage to or loss of property  
resulting from our breach of contract or  
negligence while providing Services.  
214  
215  
reference  
reference  
13.3 We will not be liable to you if we are unable to perform  
an obligation or provide the Services to you because of  
any factor outside our control, including but not limited  
to Acts of God, industrial action, default or failure of a  
third party, war, governmental action, or by any act or  
decision made by a court of competent jurisdiction.  
13.4 Subject to Condition 13.1, your liability is limited to  
payment of all outstanding Charges due in accordance  
with the provisions of your Contract.  
14 general  
how you have performed in meeting your  
obligations under your Contract;  
14.5 Any waiver, concession or extra time we may allow you is  
limited to the specific circumstances in which it was  
given. It does not affect our rights under these terms and  
conditions in any other way.  
14.1 Subject to Condition 10 these terms and conditions may  
only be varied or amended only by the express mutual  
agreement of both parties and the party seeking to rely  
on such variation or amendment must produce evidence  
of the other partys agreement to it.  
14.2.2 any disclosure as may be within our Data  
Protection Act registration.  
14.2.3 any disclosure required as a result of an order of any  
courtofcompetentjurisdictionorbystatutoryauthority.  
14.3 All notices under these terms and conditions will be sent  
to the address given by you on Registration unless you  
notify us of a change to this address. Any notice from us  
to you will be deemed served 48 hours after posting or  
an earlier proof of delivery.  
14.6 You may request that certain disputes between you and  
us are referred to arbitration under our Code of Practice  
for Consumer Affairs, except for all disputes concerning  
the operation of Condition 10 of these terms and  
conditions which shall always be referred to arbitration.  
We will supply a copy of the Code to you on request.  
14.2 You agree to the disclosure to any telecommunications  
company, debt collection agency, credit reference  
agency, credit or fraud monitoring scheme, security  
agency or credit provider of:  
14.2.1 any information relating to your Contract, including  
your personal financial information and details of  
14.4 All notices to be served in accordance with these terms  
and conditions must be served by text message,  
electronic mail or by post or facsimile.  
216  
217  
reference  
reference  
14.7 Our Company Registration Number is 2178917 and our  
downloadable games terms  
1.3 By downloading the Game the player agrees to be  
bound by these Terms and Conditions  
will be subject to additional charges.  
Registered Office is at St James Court, Great Park Road, and conditions  
Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.  
2.2 The charges for submitting your high score are based  
on messages sent from the players phone, which are  
currently charged at 10p per message whilst in the UK.  
This charge will apply even if you have SMS remaining  
in a monthly or other bundle. Any submission of high  
score whilst outside the UK will be subject to additional  
charges at the foreign network rates. Similar charges  
may apply in respect of certain actions such as  
1.4 You can only download the Game in the United  
Kingdom, the Game may be downloaded in some  
foreign countries, however this is dependent on this  
service being supported by the foreign network.  
14.8 The operation of these terms and conditions shall be  
interpreted in accordance with the Laws of England and  
Wales.  
1
eligibility  
1.1 Each downloadable mobile phone game from Orange  
Games (“the Game”) is open to any UK resident age 16  
years or over who has phone of a type which is both  
listed on the orange.co.uk/games website and  
registered on the Orange network in the United  
Kingdom (“the Phone”).  
2
cost  
2.1 The cost of downloading each Game in its basic form  
is currently charged at £1.50. For certain games,  
additional levels or stages may be available for  
unlocking an individual character or feature.  
2.3 Orange reserves the right to change these costs, and  
will publish any changes on www.orange.co.uk/games  
Any continued use of the Game after such publication  
means that you will be deemed to have accepted such  
1.2 Only one player can be registered for the Game  
per phone.  
download and these will be charged at 50p per level or  
stage, any downloading of the Game outside the UK  
218  
219  
reference  
reference  
changes. You will only be charged for complete  
You must not enter into any unlawful, inaccurate, vulgar or  
inappropriate detail at the point of registration for the prizes.  
5
general  
5.2 Orange accepts no liability for the temporary  
downloads. If your download should not be completed  
you will not be charged.  
non-availability of its network, loss, late receipt or non-  
readability of any transmission or other communications.  
5.3 Orange reserves the right to amend these Terms and  
Conditions from time to time. Any alteration or addition  
to these Terms shall take effect immediately once  
posted on www.orange.co.uk/games. Any continued  
use of the Game after such publication means that you  
will be deemed to have accepted such changes.  
5.4 We reserve the right to cease provision of the Game at  
any time.  
5.1 Under no circumstances will Orange or any of the other  
parties involved in the provision of the Game, be liable  
for any losses, damages, costs or expenses arising  
from or in any way connected with any errors, defects,  
interruptions, malfunctions or delays in the provision of  
the Game. We agree to rectify any such problems in  
the Game which are notified to us as soon as we  
reasonably can. If you do notice a fault or error in the  
Game, please notify Orange customer services.  
4
conditions attaching to Prizes  
3
the prizes  
Prizes are not transferable. All prize descriptions not illustrative  
and not definitive. Further details available on written request  
submitted to Orange with a stamped self-addressed envelope.  
Certain Games may have prizes for those with highest scores,  
or who win tournaments. Details of any such prizes will be  
displayed at www.orange.co.uk/games  
Orange reserves the right to offer an alternative prize of equal  
or greater value at any time.  
Oranges decisions regarding prize winners shall be final and  
no correspondence will be entered into by Orange. Details of  
winners will be made available by Orange on written request.  
The prizes may themselves be subject to other terms and  
conditions, depending upon their nature.  
5.5 Only one Game may be stored on your phone at any  
time, in addition to the Game already stored on your  
phone at the time it is registered to the Orange network.  
No cash alternative is available in whole or part.  
220  
221  
reference  
reference  
5.6 The downloading of the Game is subject to availability  
and may be affected by the volume of users from time  
to time or by network congestion. Oranges Standard  
Network Terms and Condition continue to apply in  
parallel with these Terms and Conditions.  
All trademarks and trade names are the properties of their  
respective owners. All rights are reserved by the respective  
owners.  
Declaration of conformity  
We hereby declare that [all essential radio test suites have  
been carried out and that] the above named product is in  
conformity to all essential requirements of Directive  
1999/5/EC.  
For the following product: GSM900/GSM1800 Dualband  
Digital Portable Cellular Telephone SGH-E800  
: Samsung Electronics C0., Ltd, 94-1  
5.7 You must only use the Game for your own personal  
use, and not for any commercial purpose.  
Imsoo-Dong, Gumi City, Kyung-Buk, Korea, 730-350  
to which this declaration relates, is in comformity with the  
following standards and/or other normative documents.  
The conformity assessment procedure referred to in Article  
10 and detailed in Annex[* *] of Directive 1999/5/EC has  
been followed with the involvement of the following Notified  
Body(ies):  
5.8 You agree only to access, download and use the Game  
in accordance with Oranges security measures relating  
to its network and billing, and the source code of the  
Game, and will not attempt to circumvent such security  
measures.  
Safety: EN 60950:2000  
EMC:  
EN 301 489-01 v1.3.1 (2001-09)  
EN 301 489-07 v1.1.1 (2000-09)  
EN 50360:2001  
BABT, Claremont House,  
34 Molesey Road, Walton-on-  
0168  
SAR:  
Thames, KT12 4RQ, UK  
Identification mark: 168  
EN 50361:2001  
Network: EN 301 511 v9.0.2 (2003-03)  
222  
223  
reference  
14  
The technical documentation kept at: Samsung Electronics  
see the warranty card or contact the retailer where you  
purchased your phone.  
Euro QA Lab which will be made available upon request.  
Samsung Electronics Euro QA Lab., Blackbushe Business  
Park, Saxony Way, Yateley, Hampshire, GU46 6GG, UK.  
2004.04.06  
index  
In-Seop Lee / S. Manager  
* * It is not the address of Samsung Service Centre. For the  
address or the phone number of Samsung Service Centre,  
224  
index  
index  
index  
Call history  
Call length  
Calls  
67  
67  
Conference calls  
Copy contacts  
40  
52  
g
Games  
126  
19  
a
Alarm clock  
117  
36  
Answering  
Barring  
36  
65  
40  
61  
23  
36  
37  
55  
43  
28  
13  
d
h
Answer Phone  
see Orange Answer Phone  
Answer a call  
Declaration of conformity  
223  
Home screen  
Conference  
Divert  
Dialling  
Fixed  
63  
54  
61  
i
Make a  
Speed  
Information menu  
see Orange Information menu  
Infrared  
b
Redial  
Divert a call  
Bookmarks  
94  
Waiting  
Directory Enquiries  
see Orange Directory Enquiries  
114  
Caller groups  
Caller id  
Camera  
Charging  
International services  
Pay monthly customers  
Pay as you go customers  
Network selection  
c
138  
140  
143  
Calculator  
120  
117  
f
Calendar  
Fixed dialling  
63  
226  
227  
index  
index  
Internet menu  
Message alert  
Minute minder  
Missed call alert  
Mute  
xx  
xx  
66  
xx  
Orange Care  
133  
100  
98  
Copy  
52  
51  
50  
xx  
see Orange Internet  
Orange Internet  
Orange Plus  
Delete  
Search  
k
Keylock  
Orange service directory  
44  
Phone keys  
Photo  
18  
80  
87  
29  
73  
o
Orange Text Media services  
Orange Information menu  
Orange 177  
Photo library  
Photo Messaging  
Predictive text  
l
Orange Answer Fax  
Orange Answer Phone  
Answer Phone Call Return  
Answer Phone PIN  
checking from any other phone  
Messages  
123  
58  
58  
60  
60  
58  
59  
59  
98  
99  
98  
90  
Language selection  
109  
42  
Line 2  
Orange 277  
Loudspeaker  
44  
Orange World  
r
Redialling  
Register  
Ring tone  
36  
10  
m
Memory mate  
p
53  
xx  
Personal greeting  
Shortcuts  
Phonebook  
107  
Menu  
Create a contact  
26  
228  
229  
index  
index  
s
Text messages  
Send  
w
Safety  
148  
135  
106  
12  
30  
30  
Wap  
Security codes  
Silence  
Write  
see Orange World  
Wap games  
Attach a picture or sound  
Use a template  
Time and date  
73  
128  
SIM Card insert  
SIM Card PIN  
Speed dialling  
Stopwatch  
75  
132  
54  
119  
122  
xx  
v
Store a name and number  
Voice Media  
see Orange 177  
Volume  
t
25  
Taking a second call  
37  
Text Media  
see Orange Text Media  
230  
231  
contact Orange  
contact Orange  
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at  
www.orange.co.uk for more details. The three-digit numbers in Orange can be called from any phone by adding the prefix 07973 100.  
www.orange.co.uk  
helpful booklets  
pay monthly customers  
pay as you go customers  
Billing Enquiries  
Orange Care  
Customer Services  
152†  
434  
150†  
Customer Services (Enquiries) 451*†  
Visit the Orange website to find out more about Orange  
products and services, buy accessories from the Orange  
shop and if you are a pay as you go customer register with  
Orange online.  
If you would like to receive a free booklet containing useful  
information on an Orange product or service call the Orange  
Literature request line on 07973 973 970 from any phone or  
if you are pay as you go customer 650 from your Orange  
phone. The following booklets are available:  
Information Line  
Literature Request Line  
Lost or Stolen  
452  
650*  
07973 100 451†  
434  
International Directory  
Enquiries  
Literature Request Line  
Lost or Stolen  
118 880*  
Orange Care  
07973 973 970*†  
07973 100 150†  
177* or 277*  
Orange Multi Media  
Registration  
Talk Time balance  
To top up your Talk Time  
177* or 277*  
0800 079 0006  
453  
Orange Multi Media  
450†  
Orange Explain Answer Phone  
all Orange customers  
Orange Explain Answering Services  
Orange Explain Care Terms and Conditions  
Orange Explain International Services  
Orange Explain Orange Data Access  
Orange Explain Services and Charges  
Orange Explain Text Messaging  
Orange Accessories Line  
Directory Enquiries  
Emergency Services  
Operator Services  
0500 178 178  
118 000*  
999 or 112  
100†  
Orange services  
International Calling Helpline 159  
Every Phone  
330  
435  
156  
TM  
Wildfire Activation Line  
Orange Business Customer  
Services  
Wirefree Enquiry Line  
158  
Chargeable services available with your Orange phone.  
Charged at BT ‘F’ rate if you call from a BT fixed line phone.  
Some calls are free from your Orange phone unless  
you have an Orange Value Promise Service Plan.  
*
232  
233  
For further information about Orange products and services please visit our website at the address below.  
The information contained in this user guide is correct at the time of going to press, but Orange reserves the right  
to make subsequent changes to it and services may be modified, supplemented or withdrawn. June 2004.  
© Orange Personal Communications Services Limited 2004. Orange and wirefree™ and any other Orange  
product or service names referred to in this user guide are trade marks of Orange Personal Communications  
Services Limited.  
Orange Personal Communications  
Services Limited.  
PO Box 10  
Patchway  
Bristol  
BS32 4BQ  
www.orange.co.uk  
PCN –D0452 ISSUE 1 Z : h 15  
®
Produced by Clear the explanation agency  
GH68-05205A (Rev. 1.0)  

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