Pitney Bowes K700 User Manual

K700 Digital Postage Meter  
User Guide  
Canada English Version  
SV61503 Rev. A  
©2005 Pitney Bowes Inc. All rights reserved. This book may not be  
reproduced in whole or in part in any fashion or stored in a retrieval  
system of any type or transmitted by any means, electronically or  
mechanically, without the express, written permission of Pitney Bowes.  
We have made every reasonable effort to ensure the accuracy and  
usefulness of this manual; however, we cannot assume responsibility  
for errors or omissions or liability for the misuse or misapplication of  
our products.  
Due to our continuing program of product improvement, equipment  
and material specifications as well as performance features are  
subject to change without notice. Your digital mailing system may not  
have some of the features described in this book. Available features  
vary, depending on the model of your mailing system, installed  
options, system software level, how your system is set up and the  
country it is designed to operate in.  
E-Z Seal, and Postage By Phone are trademarks or registered  
trademarks of Pitney Bowes Inc. ENERGY STAR is a registered  
trademark of the United States Environmental Protection Agency.  
i
Declaration of Conformity According to FCC Rules Part 2 ,  
Paragraph 2.1077  
This device, K700 digital postage meter, complies with Part 15 of the  
FCC Rules. Operation is subject to the following two conditions: (1)  
this device may not cause harmful interference, and (2) this device  
must accept any interference received, including interference that  
may cause undesired operation. Responsible party: Pitney Bowes, 1  
Elmcroft Rd., Stamford, CT 06926-0700, (800) 522-0020.  
NOTE: This equipment has been tested and found to comply with  
the limits for a Class B digital device, pursuant to part 15 of the FCC  
rules. These limits are designed to provide reasonable protection  
against interference in a residential installation. This equipment  
generates, uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instruction manual, may  
cause interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation.  
If this equipment does cause interference to radio or television  
reception, which can be determined by turning the equipment off and  
on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
CAUTION: Changes or modifications to this equipment not expressly  
approved by the party responsible for compliance could void the  
user’s authority to operate the equipment.  
A shielded USB cable must used with this equipment to ensure  
compliance with the limits. Use of a unshielded cable is prohibited.  
FCC Part 68 Compliance of the K700 Modem  
This equipment complies with Part 68 of the FCC rules and the  
requirements adopted by the ACTA. On the back of this equipment is  
a label that contains, among other information, a product identifier in  
the format US:AAAEQ##TXXXX. If requested, this number must be  
provided to the telephone company.  
This equipment is designed to be connected to a Facility Interface  
Code 02LS2 network with RJ11C network interface.  
A plug and jack used to connect this equipment to the premises  
ii  
wiring and telephone network must comply with the applicable FCC  
Part 68 rules and requirements adopted by the ACTA. A compliant  
telephone cord and modular plug is provided with this product. It is  
designed to be connected to a compatible modular jack that is also  
compliant. See installation instructions for details.  
The ringer equivalence number (REN) is used to determine the  
number of devices that may be connected to a telephone line.  
Excessive RENs on a telephone line may result in the devices not  
ringing in response to an incoming call. In most but not all areas,  
the sum of RENs should not exceed five (5.0). To be certain of the  
number of devices that may be connected to a line, as determined by  
the total RENs, contact the local telephone company. The REN for  
this product is part of the product identifier that has the format US:  
AAAEQ##TXXXX. The digits represented by ## are the REN without  
a decimal point (for example 03 is a REN of 0.3).  
If this equipment (K700 digital postage meter) causes harm to the  
telephone network, the telephone company will notify you in advance  
that temporary discontinuance of service may be required. But if  
advance notice isn’t practical, the telephone company will notify you  
as soon as possible. Also, you will be advised of your right to file a  
complaint with the FCC if you believe it is necessary.  
The telephone company may make changes in its facilities,  
equipment, operations, or procedures that could affect the operation  
of the equipment. If this happens the telephone company will provide  
advance notice in order for you to make necessary modifications to  
maintain uninterrupted service.  
If trouble is experienced with this equipment (K700 digital postage  
meter), please contact Pitney Bowes, 1 Elmcroft Rd., Stamford, CT  
06926-0700, (800) 522-0020 for repair or warranty information. If the  
equipment is causing harm to the telephone network, the telephone  
company may request that you disconnect the equipment until the  
problem is resolved. This equipment is not intended to be repaired by  
the customer (user).  
Connection to party-line service is subject to state tariffs. Contact  
the state public utility commission, public service commission, or  
corporation commission for information.  
If the installation site has specially wired alarm equipment connected  
iii  
to the telephone line, ensure the installation of this mailing machine  
does not disable the alarm equipment. If you have questions about  
what will disable alarm equipment, consult your telephone company  
or a qualified installer.  
Servicing  
This equipment is not intended to be serviceable. Please refer to the  
warranty information if problems occur. Failed units will be returned  
to the Pitney Bowes U.S. Service Center. For reference purposes,  
the Pitney Bowes U.S. Service Center contact address is: Pitney  
Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700, (800) 522-  
0020.  
Industry Canada  
This product meets the applicable Industry Canada technical  
specifications. The Ringer Equivalence Number (REN) is an  
indication of the maximum number of devices allowed to be  
connected to a telephone interface. The Ringer Equivalence Number  
(REN) of this terminal equipment is 1.0. The termination on an  
interface may consist of any combination of devices subject only to  
the requirement that the sum of the RENs of all devices does not  
exceed five.  
The abbreviation, IC, before the registration number signifies that  
registration was performed based on a Declaration of Conformity  
indicating that Industry Canada technical specifications were met. It  
does not imply that Industry Canada approved the equipment.  
iv  
Pitney Bowes Contact List  
If You Need Assistance  
Product Name: K700 Digital Postage Meter  
Model Number: K700  
For support, go to:  
To order Pitney Bowes supplies and accessories, call  
1-800-672-6937 and follow the telephone prompts, or go to:  
www.pitneybowes.ca and click on Online Store.  
All other inquiries can be done by calling 1-800-672-6937 and  
following the telephone prompts. There are prompts for:  
-
Questions on your postage funds on your account (also  
known as your Postage By Phone® meter payment account).  
-
-
-
Ordering Pitney Bowes supplies and accessories  
Questions on an invoice or statement  
Technical support  
NOTE: Customer Service Representatives are available Monday  
through Friday, 8:00 AM - 8:00 PM ET.  
SV61503 Rev. A  
v
vi  
SV61503 Rev. A  
Table of Contents  
1 • Introduction  
About the Pitney Bowes Small Office Series™....................... 1-1  
About Your Digital Postage Meter........................................... 1-1  
About Downloads to Your Postage Meter ............................... 1-2  
Postal Requirements............................................................... 1-3  
Other Sources of Information - Quick Reference Guide ......... 1-4  
Specifications.......................................................................... 1-4  
Important Safety Notes ........................................................... 1-6  
Important Telephone Safety Instructions................................. 1-8  
2 • Getting to Know Your Postage Meter  
Digital Postage Meter–Front ................................................... 2-1  
Control Panel .......................................................................... 2-2  
Digital Postage Meter–Rear.................................................... 2-3  
3 • Running Mail  
Checklist Before Running Mail................................................ 3-1  
Determining the Amount of Postage to Use............................ 3-2  
Applying Postage.................................................................... 3-2  
Processing a Letter Using the Optional Scale................... 3-3  
Processing a Letter Without Optional Scale...................... 3-4  
Processing Parcels............................................................ 3-5  
Adding More Postage to Correct a Mail Piece................... 3-6  
Correcting the Date on a Mail Piece.................................. 3-7  
Printing a Statement of Mailing or Manifest Payment........ 3-8  
4 • Printing Options  
Printing Options ...................................................................... 4-1  
Sections of the Meter Stamp................................................... 4-1  
Auto-Advance of Printed Date for the Meter Stamp .......... 4-2  
Manually Changing Printed Date for the Meter Stamp...... 4-2  
Adding/Removing an Envelope Ad to the Meter Stamp .... 4-3  
Printing the Date and Time Only (no meter stamp) ........... 4-3  
Printing Envelope Ad Only (no meter stamp) .................... 4-4  
SV61503 Rev. A  
vii  
Table of Contents  
5 • Adding Postage  
Postage and Your Postage Meter ........................................... 5-1  
Checking the Funds (Postage) in Your Postage Meter........... 5-1  
Printing a Funds (Postage) Report ......................................... 5-1  
Connecting Your Postage Meter to Analog Phone Line.......... 5-2  
Checking Your Account Balance in the Postage By Phone®  
System.................................................................................... 5-3  
Adding Postage to Your Postage Meter.................................... 5-4  
Connecting to the Pitney Bowes Data Centre......................... 5-5  
Downloads from the Data Centre to Your Postage Meter............ 5-5  
6 • System Settings  
Machine Settings .................................................................... 6-1  
Setting System Time............................................................... 6-1  
Setting Display Contrast ......................................................... 6-2  
Using the Preset Feature........................................................ 6-2  
Turning the Preset Feature On or Off ............................... 6-3  
Storing a New Preset......................................................... 6-3  
Viewing the Preset............................................................. 6-4  
Recalling the Preset .......................................................... 6-4  
Checking, Printing, and Clearing the Batch Count ................. 6-4  
Checking the Batch Count................................................. 6-4  
Printing the Batch Count information................................. 6-5  
Clearing the Batch Count .................................................. 6-5  
Setting/Disabling the Lock Code............................................. 6-6  
Setting Sleep Mode Activation Time ....................................... 6-6  
Activating Sleep Mode Manually............................................. 6-7  
Settings for the Optional Scale ............................................... 6-7  
Reset Scale to Zero........................................................... 6-7  
View Avoirdupois Weight ................................................... 6-7  
Weight Hold Mode............................................................. 6-8  
Setting the High Value Warning .............................................. 6-8  
Setting the Low Funds Warning.............................................. 6-9  
Entering the Prefix for Dialing Out to Data Centre.................. 6-9  
Selecting Tone/Pulse for Dialing Out to Data Centre.............. 6-9  
Changing Language.............................................................. 6-10  
viii  
SV61503 Rev. A  
Table of Contents  
7 • Ink Maintenance  
Low Ink Warnings ................................................................... 7-1  
Replacing the Ink Cartridge .................................................... 7-1  
Printing Test Pattern................................................................ 7-3  
Cleaning Printer Nozzles ........................................................ 7-4  
Replacing the Print Head........................................................ 7-4  
Replacing the Ink Tray ............................................................ 7-5  
8 • Reports  
Funds Report .......................................................................... 8-1  
Refill Summary Report............................................................ 8-1  
Accounting Report .................................................................. 8-2  
Software Version Report......................................................... 8-3  
View Software Versions (not printed)...................................... 8-3  
9 • Accounting Setup  
Optional Departmental Accounting Feature............................ 9-1  
Turning Accounting Feature ON or Off (if purchased)............. 9-1  
Creating an Account................................................................ 9-2  
Selecting an Account to Track Postage .................................. 9-2  
Editing an Existing Account..................................................... 9-3  
Viewing Account Totals ........................................................... 9-3  
Printing an Accounting Report ................................................ 9-4  
Clearing All or Some of the Accounts...................................... 9-5  
Deleting an Account................................................................ 9-6  
10 • Troubleshooting  
Getting Help.......................................................................... 10-1  
Error Messages..................................................................... 10-1  
Nothing Displays................................................................... 10-2  
Printing is Incomplete, Streaked, or Poor Quality ................. 10-2  
Display is Difficult to Read .................................................... 10-3  
Problems Dialing Out............................................................ 10-3  
Accidentally Printing the Wrong Postage.............................. 10-4  
SV61503 Rev. A  
ix  
Table of Contents  
11 • Supplies and Options  
Supplies and Accessories......................................................11-1  
Options...................................................................................11-1  
Appendix A  
When is Text Entry Used?.......................................................A-1  
How is Text Entry Done?.........................................................A-1  
Account Names .................................................................A-1  
Special Characters ............................................................A-2  
Glossary  
Index  
x
SV61503 Rev. A  
Section 1  
Introduction  
About the Pitney Bowes Small Office Series™  
Pitney Bowes Small Office Series™ is a line of unique mailing solu-  
tions for small businesses and those with home offices. The line has  
products for all volumes and types of postage usage from less than  
$30/month in postage to $300/month and more as well as products  
developed specifically for people shipping mostly packages. Pitney  
Bowes is dedicated to helping small businesses manage their mail-  
ing needs while avoiding time-consuming trips to the Post Office.  
About Your Digital Postage Meter  
Your digital postage meter features include:  
Space-saving, compact footprint  
Energy Star® compliant design lowers operating costs and helps  
preserve the environment  
Easy-to-read display shows system status and prompts you  
through setup operations  
Automatic date advance  
Keyboard-selectable envelope ads  
Convenient postage-adding via Pitney Bowes Postage By  
Phone® meter payment system (requires analog phone line)  
Ink jet printer provides clear, crisp imprints  
Optional scale weighs mail pieces  
Internal rating feature calculates correct postage  
Date and time stamp for use on incoming mail or on sensitive  
documents  
Optional accounting feature tracks postage costs by department  
Password protection limits access to authorized personnel  
Full report printing capability provides hard-copy records of your  
postage transactions  
USB communication port (for future optional features).  
SV61503 Rev. A  
1-1  
1 • Introduction  
About Downloads to Your Postage Meter  
Your postage meter uses the Pitney Bowes IntelliLink® postage me-  
ter system, which allows you to download information directly into  
your machine. The IntelliLink® postage meter system technology  
gives you the ability to:  
Add postage funds conveniently via internal modem  
You can add funds to your postage meter electronically via the Pitney  
Bowes Data Centre (requires analog phone line).  
Download Postal Rate Updates  
The latest postal rates are downloaded precisely when you need  
them.  
Add Envelope Ads  
You can add envelope ads when needed. Please contact Pitney  
Bowes to order (see Pitney Bowes Contact List at start of guide).  
Keep Your Postage Meter Current  
Software download capability means you'll always have the latest  
version of your postage meter's operating system.  
1-2  
SV61503 Rev. A  
1 • Introduction  
Postal Requirements  
Your postage meter is issued under the oversight of the Canada Post  
Corporation (CPC) and you must follow some basic requirements.  
Mail must have the correct date and postage amount in the me-  
ter stamp (indicia).  
Metered mail must bear the postal code of the address where  
the postage meter is located and mail processed.  
If you move the postage meter to another postal code location,  
you must update postal code. You can do this by calling Pitney  
Bowes (see Pitney Bowes Contact List at start of guide).  
Each time you add postage to the postage meter, the Pitney  
Bowes Data Centre automatically performs a postal inspection.  
If the interval between inspections is more than 60 days, your  
postage meter's display prompts "Inspection Due." Perform an  
inspection as instructed in Section 5 - Adding Postage to satisfy  
the inspection requirement. If the interval between inspections is  
more than 90 days, the display prompts "Inspection Required."  
You won't be able to use your postage meter until you add post-  
age or connect to the Pitney Bowes Data Centre for inspection.  
The tape sheets for putting postage on larger items must con-  
form to postal specifications. For best performance, we recom-  
mend Pitney Bowes tape sheets. See Section 11 - Supplies and  
Options for order part numbers.  
SV61503 Rev. A  
1-3  
1 • Introduction  
Other Sources of Information - Quick Reference  
Guide  
Don't like reading manuals? Try the Quick Reference Guide located  
in the front pull-out tray. It has condensed versions of many of the  
topics covered in this book.  
Specifications  
Equipment  
Size of Base Model:  
8.4” (213 mm) H x 13.8” (351 mm) L x 10.4” (264 mm) D  
Size of Base Model with Optional Weighing Platform:  
9.1” (231 mm) H x 13.8” (351 mm) L x 10.4” (264 mm) D  
Weight: 7.9 lbs. (3.6 kg.) without scale, 8.7 lbs. (4.0 kg.) with scale.  
Power Requirements: 100-120 VAC, 50/60Hz. 1.0A  
Communications Ports: 1 USB; 1 RJ-11, 1 Serial.  
Operating Temperature: 55°F (14°C) to 95°F (35°C)  
LCD Display: 2 lines, 20 characters long.  
Throughput: Up to 18 letters per minute.  
Actual throughput will vary, depending on the material used, graphic  
printed, machine environment, and the skill of the operator.  
Print Resolution: 300 x 600 dpi  
Maximum Print Image Area: 1" (25.2 mm) x 5.5" (140 mm)  
Ink Cartridge Life: Your actual ink usage will vary, based on how  
frequently you use the digital postage meter, the graphic printed  
and environmental conditions. Yields up to 400-800 imprints (or 4-6  
months).  
Tape Sheets: self-adhesive type (dual tape sheets).  
Internal Envelope Ad Storage: up to 15.  
Departmental Accounting (optional): 5 or 10 accounts.  
1-4  
SV61503 Rev. A  
1 • Introduction  
Meter Settings  
Maximum Imprint: $99.99  
Reset Type: Postage-By-Phone® meter payment system  
Material (see figure below)  
Minimum Size: 5" x 3.5" (127 mm x 89 mm)  
Minimum Thickness: 0.007" (0.18 mm)  
Maximum Thickness: 5/16" (8.0 mm)  
IMPORTANT: For best results, always make sure your  
material conforms to our published specifications.  
SV61503 Rev. A  
1-5  
1 • Introduction  
Important Safety Notes  
Follow the normal safety precautions for all office equipment.  
Use only Pitney Bowes approved supplies, in particular aerosol  
dusters. Improper storage and use of aerosol dusters or flam-  
mable aerosol dusters can cause an explosive-like condition that  
could result in personal injury and/or property damage. Never  
use aerosol dusters labeled flammable and always read instruc-  
tions and safety precautions on the duster label.  
To obtain Pitney Bowes supplies, please contact our Supply Line  
to place orders. Material Safety Data Sheets can be obtained on  
the web or from the Supply Line. Refer to the Contact Informa-  
tion List in this guide for phone number and web address infor-  
mation.  
Please read all instructions before you attempt to operate the  
digital postage meter. Save these instructions for future use.  
Use the power cord supplied with the digital postage meter and  
plug it into a properly grounded wall outlet that's located near the  
digital postage meter and easily accessible. Failure to properly  
ground the digital postage meter can result in severe personal  
injury and/or fire.  
The power cord wall plug is the primary means of disconnecting  
the digital postage meter from the AC supply. The unit is on  
whenever it is plugged into a live receptacle, even though the  
operator display may be off.  
DO NOT use a wall outlet controlled by a wall switch or one that  
is shared with other equipment.  
Do not use an adapter plug on the line cord or wall outlet.  
Do not remove the ground pin from the line cord.  
Make sure the area in front of the wall outlet into which the  
digital postage meter is plugged is free from obstruction.  
1-6  
SV61503 Rev. A  
1 • Introduction  
Important Safety Notes (continued)  
DO NOT route the power cord over sharp edges or trap it be-  
tween pieces of furniture. Make sure there is no strain on the  
power cord.  
To reduce the risk of fire or electrical shock, DO NOT attempt to  
remove covers or disassemble the control panel or its base. The  
cabinet encloses hazardous parts. If you should drop or other-  
wise damage the unit, call Pitney Bowes.  
Keep fingers, long hair, jewelry and loose clothing away from  
moving parts at all times.  
Avoid touching moving parts or materials while the digital post-  
age meter is in use. Before clearing a jam, be sure digital post-  
age meter mechanisms come to a complete stop.  
Use the equipment only for its intended purpose.  
Always follow the specific occupational safety and health stan-  
dards prescribed for your workplace.  
Do not place lighted candles, cigarettes, cigars, etc., on the  
digital postage meter.  
To prevent overheating, do not cover the vent openings.  
CAUTION: In case of an ink spill or leaking ink, im-  
mediately disconnect the power cord from the wall  
plug and contact Pitney Bowes at (see Pitney Bowes  
Contact List at front of guide).  
SV61503 Rev. A  
1-7  
1 • Introduction  
Important Telephone Safety Instructions  
The digital postage meter connects directly to analog telephone  
lines. For your protection, basic safety precautions should always be  
followed to reduce the risk of fire, electric shock, and injury to per-  
sons. These safety precautions include:  
CAUTION: To reduce the risk of fire, use only 26  
AWG telecommunication line cord that was sup-  
plied with the digital postage meter.  
Never install telephone wiring during a lightning storm.  
Disconnect the digital postage meter's telephone line during a  
lightning storm.  
Avoid using a telephone or equipment that connects to a tele-  
phone line during an electrical storm; there may be a remote risk  
of electrical shock from lightning.  
Do not use the telephone or equipment connected to the tele-  
phone line to report a gas leak in the vicinity of the leak.  
Never install telephone jacks in wet locations.  
Do not use this product near water, for example, near a bath tub,  
wash bowl, kitchen sink or laundry tub, in a wet basement or  
near a swimming pool.  
Never touch uninsulated telephone wires or terminals unless the  
telephone line has been disconnected at the network interface.  
1-8  
SV61503 Rev. A  
Section 2  
Getting to Know Your Postage Meter  
Digital Postage Meter–Front  
3
2
1
4
5
1. Control Panel—allows you to enter and set up information on  
your meter.  
2. LED—lights amber when your postage meter is low on ink (one  
blink indicates the postage meter is out of ink).  
3. Scale (optional)—allows you to weigh a mail piece so the post-  
age meter, using its internal rating feature, can calculate the cor-  
rect postage.  
4. Top Cover—opens up to allow replacement of the ink cartridge.  
See Section 7 - Ink Maintenance for instructions.  
5. Mail Deck—supports your envelope, post card or tape sheet as  
you insert for printing.  
SV61503 Rev. A  
2-1  
2 • Getting to Know Your Postage Meter  
Control Panel  
1
Lock  
Verrouiller  
2
Review  
Défilement  
8
9
Class  
Classe  
3
Funds  
Fonds  
no  
non  
4
Clear/Back  
Annuler/Retour  
Space  
Espace  
Shift  
Majuscule  
Enter  
Entrée  
Menu  
yes  
oui  
5
6
7
1. LCD Display—shows the current status of your postage meter  
and prompts you through all setup operations in a two-line LCD.  
2. Lock Key—Prevents unauthorized use of your postage meter if  
lock feature is set up and postage meter is in "sleep mode"; en-  
tering your four-digit password unlocks (awakens) the meter.  
3. Class—allows you to select class and calculate postage based on  
the service selected when using the internal rating system feature.  
See Section 3 - Running Mail for details.  
4. Funds—allows you to check and add postage funds to your  
postage meter. See Section 5 - Adding Postage for details.  
5. Menu—allows you access to the setup options of the postage  
meter, such as date, time, etc. See Section 6 - Machine Settings  
for details.  
6. Clear/Back—allows you to clear or cancel an entry or return to the  
previous screen/level of menu.  
7. Alpha/Numeric Keypad—allows you to type in numbers and  
letters for account names, postage values, and other information.  
See Appendix A - Entering Text for more information.  
8. Review Keys—allows you to scroll through choices in the LCD  
display or review the current settings.  
9. Enter/Yes and No Keys—allows you to confirm an operation or  
answer “Yes” or "No" to a prompt. The Enter/yes key also func-  
tions as the Enter key for data entry.  
2-2  
SV61503 Rev. A  
2 • Getting to Know Your Postage Meter  
Digital Postage Meter–Rear  
2
3
1
4
6
5
1. Phone Jack—allows you to connect to an analog phone line (the  
same type of line that a Fax machine uses). The jack accepts a  
standard RJ-11 phone plug (supplied). When your postage meter  
is connected to an analog phone line, you can add postage any  
time by pressing Funds and following the prompts. See Section 5  
- Adding Postage for details.  
2. Serial Port—allows you to connect the optional scale to weigh  
your mail piece.  
3. USB Portfor future optional features.  
4. Power Receptacle—connects to AC power cord (supplied).  
5. Ink Tray—holds excess ink that results from the printing pro-  
cess. See Section 7 - Ink Maintenance for further details.  
6. Ink Tray Lever—by sliding lever, it allows you to remove the ink  
tray.  
SV61503 Rev. A  
2-3  
2 • Getting to Know Your Postage Meter  
2-4  
SV61503 Rev. A  
Section 3  
Running Mail  
Checklist Before Running Mail  
Before you run mail on your digital postage meter, review these  
items:  
Make sure your postage meter is plugged into a properly ground-  
ed, 110 VAC receptacle. Always follow the safety precautions  
listed in Section 1- Introduction.  
Check that you have enough postage for your mail run. Press  
Funds to view your current balance.  
Check that you have a spare ink cartridge if you are low on ink  
and need to run a large number of mail pieces. See Section 11  
- Supplies and Options for ordering additional ink cartridges.  
If you plan to apply postage on large or thick pieces and parcels  
that can't be run through the machine, use the optional tape  
sheets. See Section 11 - Supplies and Options for part numbers  
of tape sheets. Insert the tape sheets in the machine just like a  
normal mail piece. Apply the tape sheet on the mail piece or par-  
cel in the upper right-hand corner.  
When you power up your postage meter, the main screen ap-  
pears on the display. If your postage meter has been set up to  
require a lock code or password, you are prompted to enter it.  
A typical main screen is show below (with optional scale con-  
nected):  
$0.50  
0 g  
Dom Ltr Std  
06/16  
SV61503 Rev. A  
3-1  
3 • Running Mail  
Determining the Amount of Postage to Use  
The amount of postage on a mail piece is based on CPC regulations  
and involves factors such as:  
class of mail  
weight  
how fast you want the mail piece delivered  
optional add-on CPC Services (such as A.R. Card, Coverage,  
and Registration)  
The internal rating feature for Lettermail rates calculates the postage  
amount automatically based on the weight of the mail piece and the  
class of mail you select.  
Applying Postage  
There are several ways you can apply postage using your postage  
meter. Each method is described in its own section that follows.  
NOTE 1: For applying postage, the postage meter does not have to  
be connected to a phone line. However, when you need to add funds  
to your postage meter, you must be connected to an analog phone  
line (see Section 5 - Adding Postage/Connecting to Data Centre for  
more information).  
NOTE 2: The meter automatically advances the date at 12:00 AM.  
3-2  
SV61503 Rev. A  
3 • Running Mail  
Processing a Letter Using the Optional Scale  
All mail pieces under 500g are considered Lettermail and the post-  
age for these items must be calculated using the internal rating  
feature. The following outlines the procedure for rating Lettermail.  
NOTE: You cannot key in a postage value for an item that falls within  
a valid Lettermail postage amount.  
1. Place mail piece on scale. The weight of the mail piece appears  
on the display.  
NOTE: If there was no class specified on the display when you  
placed the mail piece, you may need to scroll and select the de-  
sired class (if you are unsure if a particular class is best for your  
mail piece, call your local post office or visit www.canadapost.ca).  
Otherwise, the postage meter selects a class based on the weight  
of the mail piece.  
2. The display shows the final postage amount and class chosen.  
3. Slide the envelope (or tape sheet  
if mail piece is too big for machine)  
into the mail deck. The postage  
�  
meter prints the digital indicia and  
indicates when to remove the mail  
piece.  
��  
 
�  
 
SV61503 Rev. A  
3-3  
3 • Running Mail  
Processing a Letter Without Optional Scale  
Use this method when you already know the weight of a mail piece  
and you are not using the optional scale.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Type in a Weight?”.  
3. Key in the weight in grams and press Enter/yes.  
NOTE: If there was no class specified on the display when you  
entered the weight, you may need to scroll and select the desired  
class (if you are unsure if a particular class is best for your mail  
piece, call your local post office or visit www.canadapost.ca). Oth-  
erwise, the postage meter selects a class based on the weight of  
the mail piece.  
4. The display shows the final postage amount and class chosen.  
5. Slide the envelope (or tape sheet if mail piece is too big for ma-  
chine) into the mail deck. The postage meter prints the digital  
indicia and indicates when to remove the mail piece.  
�  
��  
�  
�  
3-4  
SV61503 Rev. A  
3 • Running Mail  
Processing Parcels  
NOTE: The K700 postage meter does not provide rates for packages.  
To process a package you must know the amount of postage for your  
weight of your package and the method in which you want to send it.  
The Canada Post website at at www.canadapost.ca has a rate cal-  
culator you can use to determine the amount of postage your parcel  
requires.  
1. From the main screen, enter the postage using the numeric keys  
and press Enter/yes. NOTE: You do not need to enter the deci-  
mal point.  
2. Slide a tape sheet into the mail deck. The postage meter prints  
the digital indicia and indicates when to remove the sheet when  
finished.  
3. Attach the tape sheet to the parcel.  
SV61503 Rev. A  
3-5  
3 • Running Mail  
Adding More Postage to Correct a Mail Piece  
In the event that a mail piece is rated incorrectly or an incorrect post-  
age value is entered for a parcel, you can add additional postage by  
printing a unique Postage Correction meter stamp. Follow the steps  
below.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change meter stamp  
type?"  
3. Use the Review keys to scroll and select "Add more postage to  
mail piece?"  
4. Enter postage amount to correct mail and press Enter/yes.  
5. Slide a tape sheet into the mail deck. The postage meter prints  
the digital indicia and indicates when to remove it when finished.  
6. Place the additional postage tape sheet (see sample below)  
somewhere on the front of the mail piece (but do not cover the  
original indicia).  
7. To return to Print Normal Postage mode, press Clear/Back, and  
and press Yes/enter at the "Return to Printing postage?" prompt.  
NOTE: Canada Post regulations stipulates that postage correction  
values are not allowed within the range of the Lettermail rating struc-  
ture.  
Sample Corrected Postage Indicia  
3-6  
SV61503 Rev. A  
3 • Running Mail  
Correcting the Date on a Mail Piece  
In the event that a mail piece has an incorrect date on its meter  
stamp, you can fix the date by printing a unique Date Correction me-  
ter stamp. Follow the steps below.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change meter stamp  
type?"  
3. Use the Review keys to scroll and select "Print corrected date  
mail piece?"  
4. Use the Review keys to select the correct date and press Enter/  
yes. "Date Correction xx-xx-xx" displays (xx represents the date  
you entered).  
5. Slide a tape sheet into the mail deck. The postage meter prints  
the digital indicia and indicates when to remove it when finished.  
Place the corrected date tape sheet (see sample below) on the  
back of the mail piece. NOTE: The date is printed with a $00.00  
postage amount.  
6. To return to Print Normal Postage mode, press Clear/Back, and  
and press Yes/enter at the "Return to Printing postage?" prompt.  
Sample Corrected Date Indicia  
(a $00.00 postage amount always prints)  
SV61503 Rev. A  
3-7  
3 • Running Mail  
Printing a Statement of Mailing or Manifest Payment  
If you have a Canada Post Distribution Services Contract Agreement  
and you wish to use your postage meter as a method of payment  
for Canada Post Distribution products (Regular Parcel, Xpresspost,  
Priority Courier, Expedited Parcel), you must complete a Manifest. A  
unique Statement of Mailing meter stamp must be printed on a tape  
sheet and affixed to each individual parcel or to the Manifest for the  
total value of the shipment. These types of mailings can be inducted  
at all Canada Post Retail sites. For more information, contact Cana-  
Follow the steps below to process the unique Statement of Mailing/  
Manifest meter stamp:  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change meter stamp  
type?"  
3. Use the Review keys to scroll and select "Print Statement of  
Mailing".  
4. Enter postage amount and press Enter/yes. Press Enter/yes to  
confirm the amount. "Statement of Mailing/Manifest $xx.xx" dis-  
plays (xx.xx represents the amount you entered).  
5. Slide the tape sheet into the mail deck. The postage meter prints  
the digital indicia and indicates when to remove it when finished.  
6. Affix the tape sheet (see sample below) to the Manifest for the  
total value of the shipment.  
7. To return to Print Normal Postage mode, press Clear/Back, and  
and press Yes/enter at the "Return to Printing postage?" prompt.  
Sample Statement of Mailing/Manifest Indicia  
3-8  
SV61503 Rev. A  
Section 4  
Printing Options  
Printing Options  
There are various printing options available when processing mail  
through your digital postage meter. Refer to the table below.  
Used for  
Outgoing  
Mail  
Used for  
Incoming  
Mail  
Printing Option  
Print a normal meter stamp (postage indicia).  
Add an envelope ad as part of the meter stamp  
Print the date and time only (no meter stamp)  
Print the envelope ad only (no meter stamp)  
X
X
X
X
Sections of the Meter Stamp  
These are the sections that make up the meter stamp printed on  
your mail piece.  
Meter Serial  
Number  
Postage  
Applied  
Encrypted  
Barcode for  
Postal Security  
Postal Code Date  
Envelope Ad  
Optional Printing  
Required Printing  
SV61503 Rev. A  
4-1  
4 • Printing Options  
Auto-Advance of Printed Date for the Meter Stamp  
The postage meter automatically advances the printed date on the  
meter stamp (as well as its internally held date) when the system  
time reaches 12:00 AM.  
Manually Changing Printed Date for the Meter Stamp  
You may want to advance the date printed on the meter stamp if it is  
after normal business hours and you want to prepare outgoing mail  
for a future business day's mailing.  
NOTE: Please keep in mind the following when using this feature:  
Changing the printed date does not change the postage meter's  
internally held date.  
You can always return the printed date to the current date.  
You cannot change the printed date to a date earlier than the post-  
age meter's internally held date (in an effort to "backdate" the mail).  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change date and time  
settings?".  
3. Use the Review keys to scroll and select "Change printed date?".  
4. Use review keys to select a date. A message confirms your  
choice and the main screen displays.  
4-2  
SV61503 Rev. A  
4 • Printing Options  
Adding/Removing an Envelope Ad to the Meter Stamp  
1. Press Menu.  
2. Use the Review keys to scroll until you see the ad screen (the  
current ad, if any, is listed).  
Adding/Changing an Ad - Press Yes/enter and use the Review  
keys to scroll through the list of ads. Press Yes/enter at the de-  
sired ad.  
Removing an Ad - Press Yes/enter and use the Review keys to  
scroll through the list of ads. Press Yes/enter when the choice of  
"None" appears.  
3. A message confirms your choice and the main screen displays.  
Purchasing other Envelope Ads for Your Postage Meter  
If you want another envelope ad, contact Pitney Bowes (see the  
Pitney Bowes Contact List at start of this guide). Ready-made items  
can be purchased and downloaded directly into your postage meter.  
We can also work with you to create custom ads.  
Printing the Date and Time Only (no meter stamp)  
You may want to use this feature to time-stamp incoming mail or sen-  
sitive documents.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change meter stamp  
type?”.  
Turning ON Date and Time Only Printing - At the "Print date and  
time only?" prompt, press Enter/yes. The main screen displays  
with the date and time only.  
06-23-05  
3:31 PM  
-Date/Time only-  
Sample Printed Date/Time Stamp  
Turning OFF Date and Time Only Printing - Press Clear/Back. At  
the "Return to printing postage?" prompt, press Enter/yes. The  
normal main screen displays.  
SV61503 Rev. A  
4-3  
4 • Printing Options  
Printing Envelope Ad Only (no meter stamp)  
You may want to use this feature to add your company's message to  
incoming mail.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change meter stamp  
type?”.  
Turning ON Ad Only Printing - Use the Review keys to scroll  
and select "Print ad only?" If you have already selected an ad  
for your normal meter stamp, that is the one used; otherwise,  
you are prompted to choose an ad. When completed, the main  
screen displays with the ad only.  
Ad: Holiday Greetings  
-Ad only-  
Sample Printed Envelope Ad  
Turning OFF Ad Only Printing - Press Clear/Back. At the "Return  
to printing postage?" prompt, press Enter/yes. The normal main  
screen displays.  
4-4  
SV61503 Rev. A  
Section 5  
Adding Postage/Connecting to Data Centre  
Postage and Your Postage Meter  
Postage is stored internally in your postage machine. When you  
need to add more, you simply connect your machine to an analog  
phone line, select the menu selection to refill postage, and specify  
the amount of postage you wish to download. Once you are connect-  
ed to the Pitney Bowes Data Centre, the postage is electronically  
sent to your meter via the Pitney Bowes Postage By Phone® meter  
payment system.  
You must establish a Pitney Bowes Postage By Phone® meter pay-  
ment account and have funds available in it before you can down-  
load the funds (for postage) to your meter. There are several ways  
you can arrange to have funds put in your Postage By Phone® meter  
payment account (send in a check, direct withdrawal, establish cred-  
it, etc.). See the Pitney Bowes Contact List at start of this guide to call  
for further information.  
Checking the Funds (Postage) in Your Postage Meter  
1. Press Funds. The amount left in the postage meter displays.  
2. Press Clear/Back to return to main screen.  
Printing a Funds (Postage) Report  
A funds report allows you to print a record of how much postage has  
been used and how much is remaining in the postage meter.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "Print funds report?".  
4. When prompted, insert tape sheet or envelope into postage meter.  
5. The report is printed (see sample below) and you return to the  
reports menu. Follow prompts to return to main screen.  
Used: $ 0 3 1 . 6 0 0  
9 9 9 9 9 9 9 9  
2 0 0 5 0 6 1 6  
4 : 3 3 P  
Available: $ 0 6 8 . 4 0 0  
Total Pieces: 7  
Batch Count: 3  
Batch Value: $ 0 0 2 . 7 2 0  
PBP Serial No.: 1 0 6 0 4 2 5  
Control Sum: $ 1 0 0 . 0 0  
SV61503 Rev. A  
5-1  
5 • Adding Postage/Connecting to Data Centre  
Connecting Your Postage Meter to Analog Phone Line  
Your postage meter must be con-  
nected to an analog phone line to dial  
in to the Pitney Bowes Data Centre  
for any reason (add postage, check  
the balance in your Pitney Bowes  
Postage By Phone® account, etc.).  
Plug the telephone line (supplied) into  
the connector on the back of the  
postage meter (see figure at right).  
Remember to use a dedicated analog  
phone line (your home phone is con-  
nected to one).  
Plug phone line in here  
IMPORTANT  
For printing postage, the postage meter does not have  
to be connected to a phone line. However, if you add funds  
frequently, we recommended you keep the meter connected to  
an analog phone line.  
If you are using a DSL line you should use a DSL filter ob-  
tained from your DSL provider.  
5-2  
SV61503 Rev. A  
5 • Adding Postage/Connecting to Data Centre  
Checking Your Account Balance in the Postage By  
Phone® System  
You can check your Postage By Phone® system account balance at  
any time.  
1. Connect your postage meter to an analog phone line.  
2. Press Funds. The amount left in the postage meter displays.  
3. Use the Review keys to scroll and select "Check amt available to  
download?".  
4. The postage meter dials into the Pitney Bowes Data Centre.  
When connected, the amount in your Postage By Phone® (PbP)  
system account displays.  
PbP Acct - amount you have left of those funds you paid for in  
advance (by sending in a check, direct withdrawal, etc.).  
PitneyWrks - amount you have left of those funds you estab-  
lished as credit with Pitney Bowes.  
NOTE: If you have purchased your postage by credit card, both  
lines (PbP Acct and PitneyWrks) will be "zero."  
5. Clear/Back to exit. At the prompt for "Refill Postage?", press No  
to return to the main screen.  
SV61503 Rev. A  
5-3  
5 • Adding Postage/Connecting to Data Centre  
Adding Postage to Your Postage Meter  
You can add postage to your postage meter any time you need to, as  
long as you have enough funds in your Postage By Phone® system  
account.  
1. Connect your postage meter to an analog phone line.  
2. Press Funds. The amount left in the postage meter displays.  
3. Use the Review keys to scroll and select "Refill postage?".  
4. Key in the refill amount (whole numbers only). NOTE: The mini-  
mum amount of postage you can add is $1.  
5. At the refill amount confirmation prompt, press Enter/yes.  
6. The postage meter dials into the Pitney Bowes Data Centre. Var-  
ious screens displays, letting you know the status of the process.  
When complete, the refill successful message displays.  
7. Press Enter/yes. When prompted for a receipt, insert an enve-  
lope/tape sheet in the postage meter (see sample below). When  
finished, you return to the main screen.  
Refill Amount: $ 0 5 0 . 0 0 0  
M A R 3 3 0 5  
Postage in Meter:  
$ 0 7 1 . 1 2 0  
Prepaid on Account: $ 9 9 9 . 0 0 0  
Credit Line Available: $ 9 9 9 . 0 0 0  
8 : 2 5 P  
Account No.: 9 9 9 9 9 9 9 9  
Meter No.:  
11 0 0 0 2 4  
Postage in Meter - amount of postage (funds) in your meter.  
Prepaid on Account - amount you have left in your Postage By  
Phone® system account of those funds you paid for in advance  
(by sending in a check, direct withdrawal, etc.)  
Credit Line Available - amount you have left in your Postage By  
Phone® system account of those funds you established as credit  
with Pitney Bowes (such as Pitney Works, etc.).  
Refill Amount - amount of your refill.  
Account No. - your Postage By Phone® system account number.  
Meter No. - your meter serial number (on record with the CPC)  
which is printed on the meter stamp.  
5-4  
SV61503 Rev. A  
5 • Adding Postage/Connecting to Data Centre  
Connecting to the Pitney Bowes Data Centre  
You can connect to the Pitney Bowes Data Centre any time to download  
a feature you ordered, comply with CPC inspection regulations, etc.  
1. Connect your postage meter to an analog phone line.  
2. Press Menu.  
3. Use the Review keys to scroll and select "Connect to Data  
Centre?".  
4. The postage meter dials into the Pitney Bowes Data Centre.  
When connected, you are told of any downloads available.  
5. Follow the prompts to start the download(s) as necessary. Var-  
ious screens displays, letting you know the status of the process.  
6. When finished, press Enter/yes to return to the main screen.  
Downloads from the Data Centre to Your Postage Meter  
When you connect to the Pitney Bowes Data Centre (using an ana-  
log phone line) to add postage or perform other transactions, the  
Data Centre may perform the following:  
Download required software updates to your postage meter  
Download advertisements and optional features you ordered  
Perform a remote inspection of your postage meter as required  
by the CPC.  
Download new postal rates for the internal rating feature as re-  
quired by CPC.  
A description of the type of downloads that can occur in your postage  
meter are presented below and on the following page.  
K700 Meter Update  
If there has been a feature enhancement or other non-essential up-  
date to the software that runs your postage meter, you will be notified  
that a system update is available.  
Ads  
If there are new ads that you ordered available, you will be notified  
that you can perform a download to obtain these.  
SV61503 Rev. A  
5-5  
5 • Adding Postage/Connecting to Data Centre  
Software Update  
If there has been an important update to the software that runs your  
postage meter, you will be notified that a required update is necessary.  
Postal/ZIP Code Update  
If the Postal Code on record at the Pitney Bowes Data Centre does  
not match the Postal Code of your postage meter, the code will be  
downloaded into your postage meter. (When a postage meter is  
moved to a new Postal Code, the Data Centre enters the new code  
into the record. The postage meter is updated when a connection is  
made to the Data Centre.)  
Postal Inspection  
Each time you add postage to the postage meter, the Pitney Bowes  
Data Centre automatically performs a postal inspection as required  
by the CPC. If the interval between inspections is more than 60 days,  
your postage meter's display prompts "Inspection Due." If the inter-  
val between inspections is more than 90 days, the display prompts  
"Inspection Required." You won't be able to use your postage meter  
until it is inspected.  
To satisfy the inspection requirement, simply connect to the Pitney  
Bowes Data centre for any reason (adding postage, checking  
Postage By Phone® system account balances, downloading fea-  
tures, etc.). When an inspection is performed, an "Inspection Com-  
plete" screen displays upon completion. The display also notifies you  
of the date the next inspection is due.  
Postal Rate Update  
Postal rates are changed periodically by the CPC. If new rates are  
available, you can download them quick and easily from the Pitney  
Bowes Data Centre.  
The new rates are normally available for download at least 7 days  
before the effective date. Once the effective date has been reached  
(or passed), you have to download the new rates.  
NOTE: If you download the rates in advance of the rate change ef-  
fective date, you will not be printing postage at the new rates until the  
effective date is reached.  
If the rate for standard letter mail has changed and is effective im-  
mediately, a screen displays showing the present preset postage and  
asks you if you want to reset the preset feature. Press Enter/yes. A  
screen displays for you to enter the new preset rate.  
5-6  
SV61503 Rev. A  
Section 6  
Machine Settings  
Machine Settings  
Machine Settings  
Machine settings allow you to customize your digital postage meter  
for the way you run your mail and add security to those features that  
are sensitive to your organization. These settings include:  
Setting system time  
Setting display contrast  
Using the preset feature  
Checking, printing, and clearing batch count totals  
Setting/disabling lock code  
Setting sleep mode activation time  
Activating sleep mode manually  
Settings for the optional scale  
Setting a high value warning  
Setting a low funds warning  
Entering the prefix for dialing out to data centre  
Selecting tone/pulse for dialing out to data centre  
Changing language  
Setting System Time  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change date and time  
settings?".  
3. Use the Review keys to scroll and select "Change time?".  
4. Use the Review keys to change hours, minutes, and AM/PM.  
Press Enter/yes when finished. A message confirms your choice  
and the main screen displays.  
NOTE: You cannot change the system time to a previous date.  
SV61503 Rev. A  
6-1  
6 • Machine Settings  
Setting Display Contrast  
You can adjust the LCD display contrast if necessary.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change set up".  
3. Use the Review keys to scroll and select "Change display con-  
trast?".  
4. Select the contrast you want using the keypad and press Enter/yes.  
5. Press Clear/Back to return to the main screen.  
Using the Preset Feature  
The preset feature allows you to save pre-defined values such as  
postage, class, weight, envelope ad, account etc., within your ma-  
chine that you can call up when necessary.  
You don’t have to program the values that go into a preset in the tra-  
ditional sense. Instead, the system takes a “snapshot” of the current  
values on your machine when you define a preset. For example, if  
the machine is set up to print an ad, no class is selected, and a post-  
age amount is already on the screen, these are the conditions that  
will be recorded by system when you define the preset feature.  
If you need to change the values of a preset, just change the ma-  
chine condition by entering the appropriate settings. The new set-  
tings will be picked up when you run the "Storing a New Preset"  
selection from the menu.  
IMPORTANT:  
If you have stored a preset, the machine reverts to the preset  
values:  
- when the machine is first turned on  
- when the machine "wakes up" after sleep mode  
Preset postage values are subject to the high value warn-  
ing (this feature helps prevent you from accidentally printing  
a postage value that's more than you need; see "Setting the  
High Value Warning" later in this chapter).  
When a rate change is announced, always check the postage  
values assigned to the preset to make sure it complies with the  
new rates.  
6-2  
SV61503 Rev. A  
6 • Machine Settings  
Turning the Preset Feature On or Off  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change setup?".  
3. Use the Review keys to scroll and select "Use preset setup?".  
Turning ON Preset - Press Enter/yes at "Turn preset ON?"  
prompt. A message confirms your choice. You may view the pre-  
set values if you wish. When finished, press Clear/Back twice  
and follow prompts to return to main screen.  
Turning OFF Preset - Use the Review keys to scroll and select  
"Turn preset Off? A message confirms your choice. Press No to  
return to main screen.  
4. If you have turned on the preset feature, the main screen reflects  
the preset settings. If you have turned off the preset feature, the  
normal main screen displays.  
Storing a New Preset  
1. Establish the proper settings on your postage meter that you  
want the preset to contain. Depending on the class and weight  
that is currently displayed on your machine and the options  
you have purchased, you may be able to store postage, class,  
weight, account, date, and envelope ad.  
2. Press Menu.  
3. Use the Review keys to scroll and select "Change setup?".  
4. Use the Review keys to scroll and select "Use preset setup?".  
5. Use the Review keys to scroll and select "Store new preset?".  
You have a choice whether to review the settings of the new pre-  
set before you store it.  
Yes to Review Settings - Scroll to view the preset settings of  
class, account, ad, etc. When finished, press Enter/yes.  
No to Review Settings - Skips the review.  
6. When prompted, press Enter/Yes to confirm the storing of new  
preset. A message confirms the new preset  
7. Press Clear/Back twice to return to main screen.  
SV61503 Rev. A  
6-3  
6 • Machine Settings  
Viewing the Preset  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use preset setup?".  
3. Use the Review keys to scroll and select "View stored preset?".  
4
Scroll through the preset values of class, postage amount, ac-  
count, etc.  
5. When finished, press Clear/Back three times to return to main  
screen.  
Recalling the Preset  
You can call up the preset values at any time to use on your mail with  
this simple procedure.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Recall Preset?". You  
return to the main screen with the preset values displayed.  
Checking, Printing, and Clearing the Batch Count  
You can view the accumulated postage value and the number of  
pieces in a batch of mail. You can print these for your records. There  
is also an option to clear (reset) the batch count to zero.  
Checking the Batch Count  
1. Press Funds.  
2. Scroll until you see a screen similar to below. The number of  
pieces are shown on the top line and the accumulated postage is  
on the bottom line.  
Batch  
Pcs: xx  
$xx.xx  
^
3. Press Clear/Back to return to the main screen.  
6-4  
SV61503 Rev. A  
6 • Machine Settings  
Printing the Batch Count information  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "Print funds report?”.  
When prompted, insert an envelope or tape strip into the mail  
slot. The batch count and batch value are printed (see sample  
below).  
4. When prompted to stay in reports, press No to return to the main  
screen.  
Used: $ 0 3 1 . 6 0 0  
9 9 9 9 9 9 9 9  
D E C 0 8 0 4  
4 : 3 3 P  
Available: $ 0 6 8 . 4 0 0  
Total Pieces: 7  
Batch Count: 3  
Batch Value: $ 0 0 2 . 7 2 0  
PBP Serial No.: 11 0 0 0 2 4  
Control Sum: $ 1 0 0 . 0 0  
Clearing the Batch Count  
IMPORTANT: Make sure you really want to clear the batch reg-  
ister; once you do, you can't restore the data.  
1. Press Funds.  
2. Use the Review keys to scroll and select "Reset batch postage  
and pieces?”.  
3. Press Enter/yes to confirm that you want to clear this value. The  
values return to zero.  
4. Press Clear/Back to return to the main screen.  
SV61503 Rev. A  
6-5  
6 • Machine Settings  
Setting/Disabling the Lock Code  
The lock code prevents unauthorized access to your system after the  
postage meter has been powered up and/or has entered sleep mode.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Use lock code setup?".  
If you have already established a lock code, you are prompted to  
enter it at this point.  
4. Use the Review keys to scroll and select:  
Turn On Lock Code - Press Enter/yes at "Set a Lock Code?"  
prompt. Type in a four-digit code and press Enter/yes. Re-enter  
the same code to confirm. A message confirms your choice.  
Change Lock Code - Press Enter/yes at "Change Lock Code?"  
prompt. Type in a new four-digit code and press Enter/yes. Re-  
enter the same code to confirm. A message confirms your choice.  
Setting for Lock on Sleep - Press Enter/yes at "Change setting  
for "Lock on Sleep"? prompt. At the prompt to "Lock on Sleep:",  
choosing "Yes" forces the entry of the lock code when the ma-  
chine is awakened after sleep mode.  
Turn Off Lock Code - Press Enter/yes at "Turn Lock OFF?"  
prompt. A message confirms your choice.  
5. Press Clear/Back to return to the main screen.  
Setting Sleep Mode Activation Time  
You can set the amount of time the postage meter waits until enter-  
ing "sleep mode". When the postage meter is in sleep mode, the  
display is blank (except for the time in the lower right) and you can't  
process mail. You awaken the postage meter by merely pressing any  
button on the control panel.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Change sleep timeout?".  
4. Key in the desired amount of time (in minutes, from 1 - 20) the  
postage meter should be idle before the sleep mode activates. A  
Message displays confirming your choices.  
5. Press Clear/Back to return to the main screen.  
6-6  
SV61503 Rev. A  
6 • Machine Settings  
Activating Sleep Mode Manually  
You can put the postage meter into "sleep mode" at any time. When  
the postage meter is in sleep mode, the display is blank (except for  
the time in the lower right) and you can't process mail. You awaken  
the postage meter by merely pressing any button on the control  
panel.  
1. Press Lock.  
2. At prompt to set system to sleep mode, press Enter/yes. The  
machine enters sleep mode. Only the time displays in the lower  
right corner.  
3. Press any button on the control panel to awaken the postage  
meter. NOTE: If you have enabled a lock code (see earlier topic),  
you will be prompted to enter the lock code to awaken the meter.  
Settings for the Optional Scale  
There are several settings that affect the use of your scale.  
Reset Scale to Zero  
You can rest the scale to zero to lessen the chance of accidentally  
printing the wrong postage.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Reset the scale to  
zero?". The weight on the display returns to 0 g.  
View Avoirdupois Weight  
You can display a weight in avoirdupois values (pounds/ounces)  
when needed. This is helpful when you are using the internal rating  
feature and need to know the weight of an item when sending to a  
country whose rates are based on those values (such as the US).  
1. Place the piece on the scale for which you wish to know the  
weight.  
2. Use the Review keys to scroll to "Avoirdupois weight:". The weight  
on the display shows in pounds/ounces.  
3. Press Clear/Back to return to the main screen.  
SV61503 Rev. A  
6-7  
6 • Machine Settings  
Weight Hold Mode  
The weight hold mode, when activated (see instructions below), al-  
lows you to rate a piece of mail even if the weight is removed from  
the scale. You would use this mode when the size of the mail piece  
covers the display screen. The postage meter holds the weight in  
memory until you select a class and finish the rating process. When  
using this mode:  
"WH" displays when the weight is in memory.  
The weight remains for 10 seconds after the piece is removed.  
To extend the time, press Enter/yes.  
To clear the weight before the 10 seconds finish, press Clear/Back.  
To activate/disable weight hold mold:  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Change weight hold  
setup?".  
4. Follow the prompts to turn the feature ON or OFF.  
5. When finished, follow prompts to return to main screen.  
Setting the High Value Warning  
You can have the postage meter warn you when you manually key  
in a postage value that is higher than a maximum amount that you  
specify. This feature helps prevent you from accidentally printing a  
postage value that's more than you need. NOTE: This warning does  
not come up for postage amounts determined by the internal rating  
feature.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Change high value  
warning?".  
4. Key in the amount. A confirming message displays.  
5. When finished, follow prompts to return to main screen.  
6-8  
SV61503 Rev. A  
6 • Machine Settings  
Setting the Low Funds Warning  
You can have the postage meter warn you when your postage  
(funds) in the machine reaches a certain amount. This warning acts  
as a reminder for you to add more postage to your machine (by con-  
necting to the Data Centre and downloading funds).  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Change low funds warn-  
ing?".  
4. Key in the amount. A confirming message displays.  
5. When finished, follow prompts to return to main screen.  
Entering the Prefix for Dialing Out to Data Centre  
You can tell the postage meter if you need to dial a prefix number  
(like 9) to get an outside line when dialing out to the Data Centre.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Change Communication  
settings?".  
4. Use the Review keys to scroll and select "Change outside line  
number (prefix)?".  
5. Key in the outside line (prefix). A confirming message displays.  
6. When finished, follow prompts to return to main screen.  
Selecting Tone/Pulse for Dialing Out to Data Centre  
You can tell the postage meter if you use a tone or pulse type phone  
when dialing out to the Data Centre.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change Setup".  
3. Use the Review keys to scroll and select "Select Communication  
settings?".  
4. Use the Review keys to scroll and select "Change dial method?".  
5. Select the dialing method (tone or pulse). A confirming message  
displays.  
6. When finished, follow prompts to return to main screen.  
SV61503 Rev. A  
6-9  
6 • Machine Settings  
Changing Language  
You can change the language on the display to English or Français.  
1. Press Menu.  
2. Use the Review keys to scroll and select:  
English to French: "Change to Français"  
French to English: "Changer pour English"  
3. Once chosen, all subsequent screens will display the new lan-  
guage.  
6-10  
SV61503 Rev. A  
Section 7  
Ink Maintenance  
Low Ink Warnings  
Your actual ink usage will vary, based on how frequently you use the  
postage meter, the graphic printed and environmental conditions.  
The postage meter display tells you when the ink supply is low or ex-  
hausted.  
“Low Ink" and amber LED lit - Replace the ink cartridge soon. If you  
don’t have a replacement cartridge on hand, you should order one  
now (see 11 - Supplies, Options and Accessories).  
IMPORTANT: Order a replacement ink cartridge as soon as you  
see the “Low Ink” alert.  
"Ink Out” and amber LED blinking once - Replace the ink cartridge  
immediately. The ink supply is out; you won't be able to print.  
Replacing the Ink Cartridge  
NOTE: We recommend that you keep a spare ink cartridge on  
hand at all times.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use ink functions?".  
3. Use the Review keys to scroll and select "Replace ink  
cartridge?".  
4. Open the top cover and locate ink cartridge (see white circle  
below.)  
SV61503 Rev. A  
7-1  
7 • Ink Maintenance  
Replacing the Ink Cartridge (continued)  
5. Press the top of the ink cartridge latch (on the green "unlock" icon).  
6. Tilt the old cartridge towards you and lift out. Discard old cartridge.  
7. Remove new cartridge from its package and pull off protective  
tape.  
8. Tilt new cartridge towards you and insert into print head.  
Straighten cartridge so it is upright.  
9. Press down on ink cartridge latch firmly until it locks into place.  
7-2  
SV61503 Rev. A  
7 • Ink Maintenance  
Replacing the Ink Cartridge (continued)  
10. Close postage meter cover. Press Enter/yes.  
11. Press Enter/yes to confirm the replacement. A print head initial-  
ization occurs which lasts about 2-3 minutes.  
12. When prompted, insert an envelope/tape sheet to print a test pat-  
tern to confirm print quality.  
13. If test pattern looks good (see figures below), press Enter/yes. If it  
looks poor, proceed with step 5 from "Printing a Test Pattern" below.  
Printing Test Pattern  
Running a print test may help you identify a printing problem.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use ink functions?".  
3. Use the Review keys to scroll and select "Print test pattern?".  
4. When prompted, insert an envelope or tape sheet into the  
postage meter. After a few seconds, remove envelope when  
prompted.  
5. At "Is test pattern OK" prompt, either press Enter/yes if it looks  
good (you'll return to the main screen), or press No and continue at  
step 4 in the "Cleaning Printer Nozzle" procedure on the next page.  
Good Test Print  
(No Missing Lines)  
Poor Test Print  
(Missing Lines)  
SV61503 Rev. A  
7-3  
7 • Ink Maintenance  
Cleaning Printer Nozzles  
Cleaning the printer nozzles may help you fix a printing problem.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use ink functions?".  
3. Use the Review keys to scroll and select "Clean printer  
nozzles?".  
4. At "Clean printer nozzles?" prompt, press Enter/yes. A "Preparing  
ink Please wait..." message displays as the postage meter per-  
forms its cleaning.  
5. When prompted, insert an envelope or tape sheet into the  
postage meter.  
6. At "Is test pattern OK" prompt, press Enter/yes.  
7. When finished, follow prompts to return to main screen.  
Replacing the Print Head  
IMPORTANT: This procedure should only be done under the direc-  
tion of or with the permission of a Pitney Bowes representative.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use ink functions?".  
3. Use the Review keys to scroll and select "Install new print  
head?".  
4. Open the top cover and locate print head.  
5. Refer to the instructions that came with new print head to re-  
move the old print head and install the new one.  
6. Press Enter/yes to confirm the replacement. A print head initial-  
ization occurs which lasts about 2-3 minutes.  
7. When prompted, insert an envelope/tape sheet to print a test  
pattern to confirm print quality.  
8. If test pattern looks good, press Enter/yes.  
7-4  
SV61503 Rev. A  
7 • Ink Maintenance  
Replacing the Ink Tray  
IMPORTANT: This procedure should only be done under the direc-  
tion of or with the permission of a Pitney Bowes representative.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use ink functions?".  
3. Use the Review keys to scroll and select "Replace ink tray?".  
4. Refer to the instructions that came with new ink tray to remove  
the old ink tray and install the new one.  
5. Press Enter/yes when completed.  
SV61503 Rev. A  
7-5  
7 • Ink Maintenance  
7-6  
SV61503 Rev. A  
Section 8  
Reports  
Reports  
Your postage meter allows you to view and print reports for funds us-  
age, postage refills, postage tracked by account, and other valuable  
data. The printable reports are done right from your postage meter  
on an envelope or tape sheet.  
Funds Report  
A funds report allows you to print a record of how much postage has  
been used and how much is remaining in the postage meter.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "Print funds report?".  
4. When prompted, insert tape sheet or envelope into postage meter.  
5. The report is printed (see sample below) and you return to the  
reports menu. Follow prompts to return to main screen.  
Used: $ 0 3 1 . 6 0 0  
9 9 9 9 9 9 9 9  
2 0 0 5 0 6 1 6  
4 : 3 3 P  
Available: $ 0 6 8 . 4 0 0  
Total Pieces: 7  
Batch Count: 3  
Batch Value: $ 0 0 2 . 7 2 0  
PBP Serial No.: 1 0 6 0 4 2 5  
Control Sum: $ 1 0 0 . 0 0  
Refill Summary Report  
This report lists the last 5 postage refills.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "Print refill summary?".  
4. When prompted, insert tape sheet or envelope into postage meter.  
5. The report is printed (see sample below) and you return to the  
reports menu. Follow prompts to return to main screen.  
Date of Refill:  
2 0 0 5 0 6 1 6  
2 0 0 5 0 6 0 1  
Time:  
Refill Amount:  
Account No: 9 9 9 9 9 9 9 9  
Meter No: 1 0 6 0 4 2 5  
Printed: 2 0 0 5 0 6 1 6  
1 2 : 2 5 P $ 2 0 0 . 0 0 0  
11 : 2 3 A $ 0 5 0 . 0 0 0  
SV61503 Rev. A  
8-1  
8 • Reports  
Accounting Report  
You can view and print your account totals any time. You may want  
to do this before you clear or delete an account, such as at the end  
of a fiscal year.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "Print an Account  
Report?".  
4. Select print single or print multiple report.  
Print Single Report - Use the Review keys to scroll and select  
the desired account. When prompted, insert envelope or tape  
strip.  
Print Multiple Account Report - All accounts will print. Insert en-  
velope or tape strip. NOTE: If it is a multi-page report, you will be  
prompted to insert another envelope/tape sheet.  
5. The report is printed (see samples below) and you return back to  
the reports menu. Follow prompts to return to main screen.  
Single Account Report  
Acct Name: S a l e s  
1 0 6 0 4 2 5  
2 0 0 6 0 6 1 6  
Acct Number: 1  
1 2 : 2 8 P  
Pieces:  
3
Station:  
0 0  
Postage:  
$ 0 2 4 . 5 5 0  
Multiple Account Report  
1 0 6 0 4 2 5  
2 0 0 6 0 6 1 6  
1 2 : 2 8 P  
Account No.: Pieces:  
Postage:  
1
2
3
5
8
9
$ 0 2 4 . 5 5 0  
$ 0 6 7 . 4 7 0  
$ 0 0 9 . 6 0 0  
Station: 0 0  
Page  
1
of  
1
8-2  
SV61503 Rev. A  
8 • Reports  
Software Version Report  
This report lists software information about your postage meter.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "Print Software Version  
report?".  
4. When prompted, insert tape sheet or envelope into postage meter.  
5. The report is printed and you return back to the reports menu.  
Follow prompts to return to main screen.  
UIC: 2 . 0 . 0 1  
Platform: A 0 . 0 2  
1 0 6 0 4 2 5  
2 0 0 5 0 6 1 6  
4 : 3 3 P  
Rate Date: K 7 C A 0 0 3 A 0 2  
K 7 C A 0 0 1 A 0 1  
PM: 0 4 . 9 0  
PSD Ser.# 1 2 4 6 0 0 0 0 0 0 0 F 9 2 E 4  
Rate Effective: 2 0 0 5 / 0 6 / 1 7  
2 0 0 5 / 0 6 / 0 1  
RateMgr: 0 1 . 9 8  
View Software Versions (not printed)  
This report lists software information about your postage meter on  
the display; it is not printed.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Select a report?".  
3. Use the Review keys to scroll and select "View software ver.  
report?".  
4. Scroll to see the screens of information.  
5. Press Clear/Back to return back to the reports menu. Follow  
prompts to return to main screen.  
SV61503 Rev. A  
8-3  
8 • Reports  
8-4  
SV61503 Rev. A  
Section 9  
Departmental Accounting (Optional)  
Optional Departmental Accounting Feature  
When you purchase the optional accounting feature, you can set  
your postage digital postage meter up to track postage costs in-  
curred by individuals or departments in your organization (e.g., Tom,  
Jane, Sales, Purchasing, etc.), up to five or ten accounts (depending  
on option purchased). Your postage meter stores the following infor-  
mation for each account:  
An account name up to 14 alphanumeric characters long.  
An account number.  
The item total. This is the total number of pieces of mail charged  
to an account since it was last cleared.  
The value total. This is the total amount of postage charged to an  
account since it was last cleared.  
An account password (optional)  
Turning Accounting Feature ON or Off (if purchased)  
1. Press Menu.  
Turning ON Accounting - select "Turn on accounting?". Follow  
the prompts for either creating an account (if this is the first time  
using the feature) or selecting an account (see next page).  
Turning OFF Accounting - scroll and select "Use Accounting  
functions?". Use the Review keys to scroll and select "Turn off  
accounting?". A confirming message displays. Press Enter/yes  
to continue. NOTE: You will not be tracking postage by account  
when this feature is turned off.  
2. Follow the prompts to add another account if turning ON ac-  
counting or press Clear/Back to return to the main screen.  
SV61503 Rev. A  
9-1  
9 • Departmental Accounting (Optional)  
Creating an Account  
You need to create an account before you can use the departmental  
accounting feature to track postage.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use Accounting func-  
tions?".  
3. Use the Review keys to scroll and select "Create an account?"  
4. Enter the name of this account. It can be up to 14 alpha/numeric  
characters long. To access alpha characters, tap the appropriate  
number key until the desired character displays.  
5. Assign a password to this account (if you want) of 4 digits.  
6. Follow the prompts to either add another account or stay in the  
Accounting menu. Follow prompts to return to main screen.  
Selecting an Account to Track Postage  
This procedure assumes you have created an account already.  
1. Press Menu.  
2. Select "Change account?”. The currently selected account displays.  
3. Use the Review keys to scroll and select the desired account.  
NOTE: If a password has been assigned to this account, you will  
be prompted to enter one. Key in the 4-digit password if neces-  
sary. A message confirms your choice and the main screen dis-  
plays.  
9-2  
SV61503 Rev. A  
9 • Departmental Accounting (Optional)  
Editing an Existing Account  
You can edit an account name and password if you wish.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use Accounting  
functions?".  
3. Use the Review keys to scroll and select "Edit an existing  
Account?".  
4. Use the Review keys to scroll and select the account you want to  
edit. NOTE: If a password has been assigned to this account, you  
will be prompted for one. Key in the 4-digit password if necessary.  
Depending on how the account is set up, you can:  
Edit Account Name - follow prompts to change name.  
Assign a Password to Account (if none has yet been assigned)  
- follow prompts to assign a 4-digit password.  
Edit Account Password - follow prompts to change password.  
Delete Account Password - follow prompts to delete password.  
5. Follow the prompts to edit another account or return to the  
Accounting menu. Follow prompts to return to main screen.  
Viewing Account Totals  
You can view your account totals any time using this option.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use Accounting  
functions?".  
3. Use the Review keys to scroll and select "View Account Postage  
and pieces?".  
4. Use the Review keys to scroll and select the desired account.  
The postage and number of pieces for this account displays.  
5. Press Clear/Back to return to the Accounting menu. Follow  
prompts to return to main screen.  
SV61503 Rev. A  
9-3  
9 • Departmental Accounting (Optional)  
Printing an Accounting Report  
You can view and print your account totals any time. You may want  
to do this before you clear or delete an account, such as at the end  
of a fiscal year.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use Accounting  
functions?".  
3. Use the Review keys to scroll and select "Print an Account  
Report?".  
4. Select print single or print multiple report.  
Print Single Report - Use the Review keys to scroll and select  
the desired account. When prompted, insert envelope or tape  
sheet.  
Print Multiple Account Report - All accounts will print. Insert en-  
velope or tape sheet. NOTE: If it is a multi-page report, you will  
be prompted to insert another envelope/tape sheet.  
5. The report is printed (see samples below) and you return to the  
reports menu. Follow prompts to return to main screen.  
Single Account Report  
Acct Name: S a l e s  
1 0 6 0 4 2 5  
2 0 0 6 0 6 1 6  
Acct Number: 1  
1 2 : 2 8 P  
Pieces:  
3
Station:  
0 0  
Postage:  
$ 0 2 4 . 5 5 0  
Multiple Account Report  
1 0 6 0 4 2 5  
2 0 0 6 0 6 1 6  
1 2 : 2 8 P  
Account No.: Pieces:  
Postage:  
1
2
3
5
8
9
$ 0 2 4 . 5 5 0  
$ 0 6 7 . 4 7 0  
$ 0 0 9 . 6 0 0  
Station: 0 0  
Page  
1
of  
1
9-4  
SV61503 Rev. A  
9 • Departmental Accounting (Optional)  
Clearing All or Some of the Accounts  
You can clear the postage totals on an account when necessary (for  
example, at the end of a fiscal year).  
IMPORTANT: Make sure your really want to clear an account.  
Once you do, the account information is gone forever. We sug-  
gest you print an accounting report first (see previous topic) before  
clearing.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use Accounting  
functions?".  
3. Use the Review keys to scroll and select "Clear Account value  
and pieces to zero".  
4. Select All or One account to clear.  
Clearing All Accounts - Confirm clearing all when prompted.  
Clearing One Account - Use the Review keys to scroll and select  
account to clear. Confirm clearing when prompted.  
NOTE: If a password has been assigned to an account, you will be  
prompted to enter one. Key in the 4-digit password if necessary.  
5. Follow the prompts to clear another account or return to the  
Accounting menu. Follow prompts to return to main screen.  
SV61503 Rev. A  
9-5  
9 • Departmental Accounting (Optional)  
Deleting an Account  
You can delete an account when necessary.  
IMPORTANT: Make sure your really want to delete an account.  
Once you do, the account information is gone forever. We suggest  
you print an accounting report first (see earlier topic) before deleting.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use Accounting  
functions?".  
3. Use the Review keys to scroll and select "Delete an account?".  
4. Use the Review keys to scroll and select the account you want to  
delete. NOTE: If a password has been assigned to this account,  
you will be prompted to enter one. Key in the 4-digit password if  
necessary.  
5. Confirm deleting when prompted.  
6. Follow the prompts to delete another account or return to the  
Accounting menu. Follow prompts to return to main screen.  
9-6  
SV61503 Rev. A  
Section 10  
Troubleshooting  
Getting Help  
There may be times when you need help to solve a problem, or you  
may want more information about how your digital postage meter  
works. Please read the troubleshooting information in this section  
first. In many cases, it can help you resolve the problem.  
If you need to contact Pitney Bowes, please have the following infor-  
mation at hand:  
Product Model: K700  
Serial number: See the back of the postage meter.  
Nature of problem: What happens and when does it happen? Did  
the postage meter display an error message?  
The steps you've already taken to solve the problem and the  
results.  
Pitney Bowes provides several information resources (see Pitney  
Bowes Contact List at the start of this guide).  
Error Messages  
From time-to-time your postage meter may display an alert or error  
message. An alert tells you that something needs attention; an error  
message usually tells you about a postage meter condition you can  
fix.  
Message  
Description  
Action  
Account  
Refill amount exceeds funds  
Perform Refill procedures for  
smaller amount, make an advance  
payment or call Pitney Bowes for  
credit.  
Balance Low available or credit limit.  
Cannot  
Reach Data  
Centre  
Trouble getting a connection to Check Pitney Bowes phone num-  
the Pitney Bowes Data Centre. ber under Setup. Try connecting  
again in a few minutes.  
Connection  
Lost  
Connection made but lost be-  
fore transaction completed.  
Press Clear/Back (C); try again in  
a few minutes. If problem persists  
call Pitney Bowes.  
Inspection  
Due  
Inspection  
Required  
This message displays if a refill Perform a Refill procedure. If you  
has not been performed in 60  
days. After 90 days, postage  
cannot be printed until a Refill/  
Inspection.  
do not want to add funds at this  
time check your account balance.  
SV61503 Rev. A  
10-1  
10 • Troubleshooting  
Message  
Description  
Action  
Not Enough  
Funds  
Insufficient postage. Postage  
amount exceeds maximum  
funds available in meter.  
Select a lower postage amount.  
Perform a funds refill to add funds  
to the meter.  
Refill Too  
High  
Refill amount entered is more  
than the maximum  
postage will allow.  
Press Clear/Back (C). Repeat  
refill procedure will a smaller post-  
age amount.  
If you encounter an error that has no accompanying message (such  
as "1103", "2215", etc.), press Clear. If nothing happens in 5 sec-  
onds, turn off machine; wait 15 seconds, and then turn on machine. If  
problem persists, call Pitney Bowes (see Pitney Bowes Contact List  
at the start of this guide).  
Nothing Displays  
1. The postage meter may be in sleep mode. Press any key to  
wake it.  
2. Is power cord plugged into both the postage meter and wall out-  
let? Make sure the power cord is not connected to a switched  
wall outlet.  
3. Try unplugging the AC power cord, wait 15 seconds, and re-plug  
in AC cord.  
Printing is Incomplete, Streaked, or Poor Quality  
You may need to clean the printer nozzles to fix the printing problem.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Use ink functions?".  
3. Use the Review keys to scroll and select to "Clean printer  
nozzles?". A "Preparing ink Please wait..." message displays as  
the postage meter performs its cleaning.  
5. When prompted, insert an envelope or tape sheet into the  
postage meter.  
6. At "Is test pattern OK" prompt, press Enter/yes. If the printing  
did not improve, you may need to replace the cartridge or print  
head (see Section 7 - Ink Maintenance).  
10-2  
SV61503 Rev. A  
10 • Troubleshooting  
Display is Difficult to Read  
You can adjust the LCD display contrast if necessary.  
1. Press Menu.  
2. Use the Review keys to scroll and select "Change setup".  
3. Use the Review keys to scroll and select "Change display  
contrast?".  
4. Select the contrast you want using the keypad.  
5. Press Clear/Back to return to the main screen.  
Problems Dialing Out  
Proper phone line not connected to meter  
Make sure you've connected your postage meter to a dedicated an-  
alog phone line (the same type you connect your home phone to). If  
you are using a DSL line you should use a DSL filter obtained from  
your DSL provider.  
Incorrect meter settings  
One or more of the postage meter options may be set up wrong. Go  
to Section 6 - Machine Settings and check the following:  
Does your phone system require you to dial a prefix number to  
get an outside phone line? Make sure to include these in the  
setup if needed.  
Is the dial method correct? You have to tell the postage meter if  
your phone uses a pulse or tone for dialing.  
SV61503 Rev. A  
10-3  
10 • Troubleshooting  
Accidentally Printing the Wrong Postage  
Once you have printed a meter stamp, the postage funds have been  
“used up” by the machine, even if the printing is illegible. That’s why  
it is so important to make sure the correct value is shown on the ma-  
chine before inserting the mail piece or tape sheet, and that you do  
not let the ink level get too low. We recommend you always keep a  
spare ink cartridge on hand just for this reason.  
Canada Post will refund unused postage. Spoiled meter impressions  
of less than $200.00 in value can be refunded to customers directly  
at participating postal outlets. When the value of spoiled meter im-  
pressions exceeds $200.00, the request for a refund will be forward-  
ed by the postal outlet to Canada Post’s head office for processing.  
Once the refund is approved by Canada Post, the meter supplier will  
be advised to process the customer refund.  
To help prevent you from accidentally printing a postage value  
that's more than you need, you can have the postage meter warn  
you when you manually key in a postage value that is higher than a  
maximum amount that you specify. This setting is known as the high  
value warning (see Section 6 - Machine Settings to set this option).  
NOTE: This warning does not come up when using the internal rating  
feature.  
10-4  
SV61503 Rev. A  
Section 11  
Supplies and Options  
Supplies and Accessories  
Ink Cartridge, Red Fluorescent  
797-0  
601-7  
612-7C  
978-6  
E-Z Seal® Sealing Solution, 1-118ml. dabber bottle  
Tape Sheets—150 sheets (300 labels)  
Extension Cable for Scale  
Options  
Pitney Bowes offers a number of flexible options so you can tailor  
your postage digital postage meter to meet your exact needs today,  
and expand it as your business grows tomorrow. Contact Pitney  
Bowes to order these options (see Pitney Bowes Contact List at start of  
this guide).  
Scale  
The scale allows you to accurately weigh mail and packages.  
You have a choice of a 1 kg capacity scale. See Section 6 - Ma-  
chine Settings for details on using the scale.  
Extension Cable for Scale  
The extension cable (item number 978-6) allows you to position  
the scale up to 48 inches from the meter for extra convenience.  
You must order this item separately from our Supply Line.  
Departmental Accounting  
The accounting feature tracks postage costs for departmental  
accounts. You have a choice of purchasing 10 accounts. See  
Section 9 - Departmental Accounting for details on using the ac-  
counting feature.  
Envelope Ads  
Your meter comes pre-loaded with nine envelope ads. Ads can  
give your mail a professional appearance and can turn your mail-  
ings into a powerful promotional tool. Pitney Bowes can provide  
additional envelope adds if your needs require it, up to a total of  
15 ads. Additional ads are convenient to add because they are  
sent via software downloads to your meter.  
SV61503 Rev. A  
11-1  
11 • Supplies and Options  
11-2  
SV61503 Rev. A  
Appendix A  
How to Enter Text  
When is Text Entry Used?  
Text is entered when naming an account (with optional Departmental  
Accounting).  
How is Text Entry Done?  
Text entry is done via the numeric keypad in a fashion similar to cur-  
rent cell phone text entry. Each key, 2 through 9, has three or four  
letters displayed above it.  
There is no dedicated key to switch between alpha and numeric  
mode. On those screens (and only those screens) where either an  
alpha or numeric character may be entered (e.g. preset names,  
postal codes, account names), tap a numeric key to cycle through  
the 4 possibilities for that key. For example, tapping the “2” numeric  
key cycles through "2" - "A" - "B" - "C". Extended character sets are  
provided for foreign markets on a country-by-country basis. In those  
cases, a numeric key may be tapped several times (greater than  
four) to cycle through the complete character set associated with a  
key.  
Account Names  
For account names, the first letter of the first word automatically de-  
faults to uppercase.  
If you wish to enter two consecutive alpha characters that are located  
on the same numeric key (such as “DE”), you must wait for the cursor  
to automatically move right to the second character’s position before  
entering the second character. There is about a 1-second delay follow-  
ing an alpha entry before the cursor moves one position to the right.  
SV61503 Rev. A  
A-1  
Appendix A • How to Enter Text  
Special Characters  
Special characters are accessed by repeatedly pressing the “1” key.  
Special characters include:  
Symbol  
Name  
,
&
*
Comma  
Ampersand  
Asterisk  
.
Period  
:
Colon  
$
-
Currency symbol  
Minus sign (dash)  
Question mark  
Forward slash  
Backward slash  
Open parenthesis  
Close parenthesis  
Exclamation point  
“at” sign  
?
/
\
(
)
!
@
+
#
%
^
=
Plus sign  
Hash mark  
Percentage  
Upper carrot  
Equal sign  
The 0 (zero) key on the keypad functions as the space key. The word  
“Space” is printed on the keypad overlay to indicate this.  
The decimal point key also functions as the Shift key. The word  
“Shift” is printed on the keypad overlay to indicate this. In the alpha  
character entry mode (any screen that accepts alpha characters),  
this key toggles between “all uppercase letters” and “all lowercase  
letters.” When an upper arrow () displays in the last position, the  
uppercase mode is activated.  
A-2  
SV61503 Rev. A  
Appendix B  
Glossary  
Account—A department (e.g., “Human Resources”) to which post-  
age is charged (optional feature). You can assign a unique name  
to each account (up to 5 or 10 accounts, depending on feature pur-  
chased). The postage digital postage meter stores the total postage  
used and the number of mail pieces processed for each account.  
Ad, Envelope—An advertising message that appears next to the  
postage meter's digital indicia. You can choose from an array of stan-  
dard and custom ads. See Section 11 - Supplies and Options for or-  
dering.  
Batch Register—A part of the postage meter’s memory that stores  
the total postage spent and the number of pieces of mail processed.  
Your postage meter stores this information in memory for each ac-  
count. You can clear the contents of the batch register if you want.  
Default—A value or setting the postage meter automatically uses  
unless you change it. As delivered, your postage meter has factory-  
set defaults or “normal” settings. You may change these if you wish.  
Digital Indicia—The imprint produced by the postage meter (the meter  
stamp). The word “indicia” means postal markings. They may include:  
An Advertisement. This is an optional part of the postage meter  
stamp that lets you convey your own special message to the  
mail recipient.  
The Date  
The postage meter’s Serial Number  
Postal Code  
Information for Post Office Use  
Inspection—The process of examining the postage usage through  
the postage meter to assure accurate postal funds accounting. Your  
postage meter is subject to remote inspection whenever you add  
postage to it. If you haven't refilled your postage meter by modem  
for 60 days, the display shows the message “Inspection Due”; if you  
haven't refilled it for 90 days, you'll see “Inspection Required.”  
To do an inspection, simply add postage or connect to the Data Cen-  
tre as explained in Section 5 - Adding Postage/Connecting to Data  
Centre.  
SV61503 Rev. A  
B-1  
Appendix B • Glossary  
IntelliLink® Postage Meter System—A Pitney Bowes technology  
that allows you to download postage meter features, postal rates,  
and postage meter software updates via a digital link.  
Lock Code—A four-digit code that serves as a user password. It  
prevents unauthorized postage meter use.  
Main Screen—The postage meter display that shows your current  
selections. It indicates that you're ready to print postage.  
Modem—The part of the postage meter that dials into the Pitney  
Bowes Data Centre and transfers information over the phone line.  
Origin Postal Code—The postal code for your address location is  
included on each digital indicia that your postage meter prints.  
Postage By Phone® Meter Payment System—A service available  
through Pitney Bowes that allows you to buy postage and check  
account status over the phone. It also permits convenient postal in-  
spection by phone.  
Preset—A postage meter setting you can call up instantly at the  
push of a button. A preset can hold a postage amount, account, ad,  
and class of service.  
Serial Number—The serial number found on the rear of the  
postage meter.  
Sleep Mode—An energy-saving feature of your postage meter that  
clears the display after a certain period of idle time. Pressing any key  
wakes up the display.  
Tape Sheets—A sheet of self-adhering paper which you print post-  
age on and apply to a piece of mail or package that is too big to be  
processed through the postage meter.  
B-2  
SV61503 Rev. A  
Index  
A
Accessories. See Options  
Accounting feature  
Clearing all or some of the accounts 9-5  
Creating an account 9-2  
Deleting an account 9-6  
Editing an existing account 9-3  
Printing an accounting report (single and mulitple) 9-4  
Setting passwords 9-2  
Turning feature ON or OFF 9-1  
Viewing account totals 9-3  
Account No. - definition on report 5-4  
Adding postage  
Adding postage to your meter 5-4  
Connecting your meter to analog phone line 5-2  
Postage and Your Postage Meter 5-1  
Alpha/Numeric keypad 2-2. See also Appendix A - How to Enter Text  
Analog phone line (connecting to) 5-2  
Applying Postage. See Postage  
Auto-Advance of printed date 3-2, 4-2  
B
Batch count  
Checking 6-4  
Clearing 6-5  
Printing 6-5  
C
Canada Post Corporation (CPC)  
Postal Requirements 1-3, 3-2, 5-5  
Checking account balance in Postage by Phone® System 5-3  
Checking the funds (postage) in your meter 5-1  
Checklist before running mail 3-1  
Classes (postal). See Postal class  
Class key  
location on machine 2-2  
used when entering postage 3-3, 3-4  
Clear/Back Key, location and use 2-2  
Connecting your postage meter to analog phone line viii, 5-2  
Control panel 2-1  
CPC. See Canada Post Corproation  
SV61503 Rev. A  
I-1  
Index  
D
Data Centre (Pitney Bowes)  
Downloads available 5-5  
Problems dialing into 10-3  
When you access 1-3, 5-5  
Date  
Auto-advance of date 4-2  
How it shows on meter stamp 4-1  
Manually changing printed date 4-2  
Printing date/time on incoming mail 4-4  
Digital indicia. See Meter stamp  
Display on control panel  
Location and use 2-2  
Setting display contrast 6-2  
Downloads from the data centre to your meter  
Ads 5-5  
General explanation 1-2, 5-5  
Meter update 5-5  
Postal/ZIP code update 5-6  
Postal inspection 5-6  
Postal rate update 5-6  
Software update 5-6  
E
Encrypted postal indicia, location on meter stamp 4-1  
Enter/Yes key, location and use 2-2  
Envelope ad  
location on meter stamp 4-1  
purchasing 4-3  
F
Features of machine 1-1  
Funds (postage)  
Checking account balance in Postage by Phone® System 5-3  
Checking amount in meter 3-1  
Printing a report 5-1  
Funds key, location and use 2-2  
I-2  
SV61503 Rev. A  
Index  
H
High value warning  
Explanation and setting 6-2, 6-8  
I
Important safety notes 1-6  
Important telephone safety instructions 1-8  
Incoming mail  
Printing options 4-3  
Indicia. See Meter stamp  
Ink cartridge  
Having a spare available when printing 3-1  
Low ink warnings 7-1  
Part number for new one 11-1  
Replacing 7-1  
Ink maintenance  
Cleaning printer nozzles 7-4  
Ink out message 7-1  
Printing test pattern 7-3  
Replacing ink tray 7-5  
Replacing the ink cartridge 7-1  
Replacing the print head 7-4  
Ink tray  
Ink tray lever 2-3  
Ink tray location 2-3  
Replacing 7-5  
Inspection Due message (postal requirement) 1-3  
During Connection to Data Centre 5-6  
IntelliLink® postage meter system  
description 1-2, B-2  
L
LED  
Blinking for warnings 7-1  
Location on machine 2-1  
Lock code  
Definition B-2  
Entering when accessing machine 3-1  
Setting up in machine 6-6  
Lock key, location and use 2-2  
Low ink warning 7-1  
SV61503 Rev. A  
I-3  
Index  
M
Machine settings  
Activating sleep mode manually 6-7  
Entering the prefix for dialing out to data centre 6-9  
Selecting tone/pulse for dialing out to data centre 6-9  
Setting/Disabling the lock code 6-6  
Settings for the optional scale 6-7  
Setting display contrast 6-2  
Setting sleep mode activation time 6-6  
Setting system time 6-1  
Setting the high value warning 6-8  
Setting the low funds warning 6-9  
Using the preset feature 6-2  
View avoirdupois weight 6-7  
Mail, Processing. See Postage  
Mail deck, location and use 2-1  
Maintenance. See Ink maintenance  
Main screen, example of 3-1  
Material specifications 1-5  
Menu key, location and use 2-2  
Meter serial number  
Location on meter stamp 4-1  
Location on refill receipt 5-4  
Meter settings specifications 1-5  
Meter stamp  
Adding/Removing an envelope ad to the meter stamp 4-3  
Figure explaining sections 4-1  
Manually changing printed date 4-2  
Postal requirements 1-3  
Printing envelope ad only (no meter stamp) 4-4  
Printing the date and time only (no meter stamp) 4-3  
N
No key, location and use 2-2  
I-4  
SV61503 Rev. A  
Index  
O
Online store, access on Pitney Powes website v  
Options  
Accounting Feature 11-1  
Extension cable for scale 11-1  
Internal Rating Feature 11-1  
Scale 11-1  
Origin postal code  
As shown on meter stamp 4-1  
Postal requirements for machine B-2  
P
Phone jack, location and use 2-3  
Phone line  
Connecting your postage meter to analog phone line viii, 5-2  
Pitney Bowes Contact List v  
Pitney Bowes Data Centre. See Data Centre (Pitney Bowes)  
Pitney Works  
Definition on refill screen 5-3  
Postage  
Adding More Postage to Correct a Mail Piece 3-6  
As it shows on meter stamp 4-1  
Correcting the Date on a Mail Piece 3-7  
Definition of postage in meter on report 5-4  
Determining the amount to use 3-2  
How it is stored in your meter 5-1  
How to check in your meter 5-1  
How to check your account balance in the Postage by Phone®  
System 5-3  
Printing a Statement of Mailing or Manifest Payment 3-8  
Processing a Letter Using the Optional Scale 3-3  
Processing a Letter Without Optional Scale 3-4  
Processing Parcels 3-5  
Postage By Phone®  
Checking your account balance 5-3  
Contacting v  
What it is 5-1, B-2  
Postal class  
Choosing the right one 3-3, 3-4  
Postal rate update 5-6  
SV61503 Rev. A  
I-5  
Index  
Postal requirements 1-3, 3-2  
Power receptacle 2-3  
Prepaid on account  
Definition on refill receipt 5-4  
Preset feature  
Explanation 6-2  
Recalling preset 6-4  
Storing a new one 6-3  
Turning on or off 6-3  
Viewing existing preset 6-4  
When preset values are activated 6-2  
Printing a funds (postage) report 5-1  
Printing options 4-1  
Print the date and time only 4-1, 4-3  
Print the envelope ad only 4-1, 4-4  
Q
Quick Reference Guide 1-4  
R
Refill postage. See Adding postage  
Reports  
Accounting 8-2  
Explanation 8-1  
Funds 8-1  
Refill Summary 8-1  
Software Version 8-3  
View Software Versions (non-printing) 8-3  
Review keys, location and use 2-2  
S
Safety - telephone instructions 1-8  
Safety notes 1-6  
Scale  
Benefits of 2-1  
Processing a Letter Using the Scale 3-3  
Reset to zero weight 6-7  
View Avoirdupois Weight 6-7  
Weight Hold Mode 6-8  
I-6  
SV61503 Rev. A  
Index  
Serial port, location and use 2-3  
Settings. See Machine settings  
Sleep mode  
Definition 6-6, B-2  
Manual activation 6-6  
Setting sleep mode activation time 6-6  
Values present when awakened 6-2  
Small Office Series™ 1-1  
Software updates 5-6  
Specifications  
Equipment 1-4  
Material 1-5  
Meter settings 1-5  
Supplies  
E-Z Seal® sealing solution 11-1  
Ink cartridge part number 11-1  
Meter options. See Options  
T
Tape sheets  
Ordering 11-1  
Proper applying 3-1, 3-3, 3-4  
Technical support v  
Text entry  
Entering postal codes and accounts A-1  
Special characters A-2  
Time-stamp incoming mail 4-3  
Top Cover, location 2-1  
Troubleshooting  
Accidentally printing the wrong postage 10-4  
Display is difficult to read 10-3  
Error messages 10-1  
Getting help 10-1  
Nothing displays 10-2  
Printing is poor quality 10-2  
Problems dialing out 10-3  
SV61503 Rev. A  
I-7  
Index  
U
Updates (downloaded into your meter) 5-5  
USB Port, location and use 2-3  
W
Weighing with optional scale  
Processing a Letter Using the Scale 3-3  
View avoirdupois weight 6-7  
Weight Hold Mode (using scale) 6-8  
I-8  
SV61503 Rev. A  
5500 Explorer Drive  
Mississauga, Ontario L4W 5C7  
For Service or Supplies  
PB Form SV61503 Rev. A 6/05  
©2005 Pitney Bowes Inc.  
All Rights Reserved  
Printed in the USA or Canada  
Printed on recyclable paper  
*SV61503REVA*  

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