Oricom Am100 User Manual

Digital Answering System  
AM100  
User Guide  
2 Location of controls  
1
2
8
9
10  
3
4
11  
12  
5
6
13  
14  
7
15  
1. Power Jack  
2. Phone Jack  
3. Microphone  
4. Mailbox 1 Play / Stop button with LED indicator  
5. Previous Message  
6. Greeting button  
/ Time Check button  
7. Volume  
/
button  
8. Ring Select Switch  
9. Line cord  
10. Speaker  
11. LED Message Counter  
12. Mailbox 2 Play / Stop button with LED indicator  
13. Next Message  
14. Erase button  
/ Time Set button  
15. Answer On / Off button  
N13134  
The A-Tick symbol indicates that this product complies with all current Australian  
ACA standards.  
2
3 Installation  
3.1 Check contents of pack  
The following items are supplied in this pack:  
one answering system with telephone cable  
one power adaptor  
one operating Manual  
one warranty card  
3.2 Install the backup battery  
If AC power fails or you unplug the system, one 9 volt alkaline  
battery (not supplied) is required to save recorded messages  
and day/time settings.  
To install battery  
1. Open the battery door by pulling back the latch using a ball-  
point pen.  
2. Install a 9 volt alkaline battery.  
3. Replace the battery door.  
To replace battery  
Replace the battery when ‘Lappears on the display.  
1. Unplug the telephone line from the wall jack.  
2. Follow step 1 to 3 in the “To install battery” section.  
3. Plug the telephone line back into the wall jack.  
3.3 Connect the line cord  
Plug the telephone line cable from the AM100 into the wall  
socket.  
Plug your phone’s line cable (not supplied) into the PHONE  
JACK.  
3.4 Connect the AC power  
Use only the provided AM100 AC Adaptor. Plug AC adaptor into  
the power jack in your unit. Plug AC adaptor into a standard 240  
volt wall outlet. Do not attach (staple, etc.) the AC adaptor cord  
to the building wall.  
The display lights and numbers ‘0’ to ‘5’ appear sequentially on  
the display. A long beep sounds and ‘0’ appears. If you did not  
install a backup battery, Land ‘0’ alternately appear.  
Note: The system cannot operate without AC power.  
3
4
Preparation  
4.1 Turning the System On/Off  
To turn the system on, press ANSWER ON/OFF button once.  
The total number of recorded messages in two mailboxes  
appears on the display. The system is now set to answer calls.  
To turn the system off, press ANSWER ON/OFF button once.  
‘–’ appears on the display.  
4.2 Adjusting the Volume  
Press VOL. button to increase the volume, or VOL. button to  
decrease the volume.The system beeps when you press either  
volume button. When the maximum volume is reached, the  
system beeps three times.  
4.3 Setting the Day andTime  
You must set the day and time before the system will start to  
record the day/time voice stamp on each incoming message.  
The day/time voice stamp automatically defaults to Monday,  
12:00 AM, when you connect the system to power. The date  
and time do not advance until you set the correct day and time.  
1. Turn on the system.  
2. Hold down  
/ TIME SET button for about two seconds,  
then release it. The system announces “Monday”.  
3. Repeatedly press  
correct day.  
/ TIME SET button until you hear the  
4. Press  
“twelve”.  
/ TIME CHECK button. The system announces  
5. Repeatedly press  
correct hour.  
/ TIME SET button until you hear the  
6. Press  
“0”.  
/ TIME CHECK button. The system announces  
7. Repeatedly press  
correct minute.  
/ TIME SET button until you hear the  
8. Press  
“AM”.  
/ TIME CHECK button. The system announces  
9. Press  
10. Press  
/ TIME SET button to select “PM”.  
/ TIME CHECK button to confirm the setting. The  
system announces the current day of the week and the time.  
11. To hear the current day and time, press  
button.  
/ TIME CHECK  
4
Notes:  
During the day/time setting, the display will turn off.  
If there is a delay of 20 seconds between any of the steps,  
the system exits day/time setup mode. When you have set  
the AM/PM and then wait for 20 seconds, the unit will  
automatically announce the current day of the week and  
the time, and exits day/time setup mode.  
If you have not set the day and time and you press  
TIME CHECK button, the system announces “Time is not  
set”.  
/
You must reset the clock after replacing the battery.  
4.4 Setting the Number of Rings  
Slide the ring select switch to 2 or 6 to select the number of  
rings you hear before the system answers.Slide to TS (Toll Saver)  
to avoid unnecessary charges when calling long distance to  
check your messages. If there are new messages, the system  
answers after two rings. Otherwise, the system answers after  
six rings. If you hear more than two rings, you know you can  
hang up because there are no new messages.  
4.5 Recording the Outgoing Message  
There are approximately 40 minutes of total recording time  
shared by your outgoing message and incoming messages.You  
can use the system’s prerecorded outgoing message, “Hello,  
please leave your message after the beep”, or record your own.  
1. Hold down GREETING button until0appears on the display  
and the system beeps. Speak clearly towards the top of the  
unit. The display will count from ‘0’ to ‘9’ until the recording  
has stopped.  
2. Release GREETING button when you are finished. The  
system automatically plays back your recorded message.  
During playback, “A” will appear on the display.  
5
Note:The AM100 has two personalized mailboxes.You have an  
option to have callers leave messages in either of the two  
mailboxes.  
If you want the caller to leave a message in a particular mailbox,  
your greeting should instruct the callers to press either the “1*”  
or “2*button before their message recording.If the caller doesn’t  
press a key, presses a key other than “1*” or “2*”, or waits longer  
than 4 seconds before pressing a key, the caller’s message will  
be automatically recorded in Mailbox 1.  
Sample Message:  
“Hello, this is ______________.  
I can’t come to the phone right now, but please leave your name  
and phone number after you hear the beep. I’ll return your call  
as soon as possible. If you wish to leave a message specifically  
for Bob, press “1*”, for Joan, press “2*”. Thank you for calling.”  
Notes:  
The maximum length for an outgoing message is  
approximately 1 minute and the minimum is about 2 seconds.  
When the maximum outgoing message length is reached,  
the system sounds three short tones and plays back the  
message. Repeat these steps to record a new outgoing  
message. At the last 10 seconds, the counting numbers will  
flash.  
If you record your own message and later decide to use the  
prerecorded message, hold down GREETING button until  
a beep sounds.Release GREETING button, and the system  
plays the prerecorded outgoing message. If you want to use  
a personal greeting, you must record it again.  
4.6 To Check the Greeting  
1. To check the greeting, press and release GREETING button  
quickly.  
2. Your outgoing greeting will be played back to you, and then  
your system will reset to answer incoming calls.  
Note: You can stop greeting playback by pressing GREETING  
button once again.  
6
5 Answering System Operation  
5.1 Setting the System to Answer Calls  
1. Press ANSWER ON/OFF button once to turn on the system.  
2. When the system answers a call, it plays the outgoing  
message then beeps.  
3. The caller can leave a message up to one minute in length.  
After the caller hangs up, is silent for more than seven  
seconds, or the maximum message length is reached, the  
system hangs up and resets to answer the next call. The  
number flashes on the display to indicate an incoming  
message has been recorded.  
4. When the system answers a call or records a message, if  
any phone on the same line is picked up or the system  
detects a Calling Party Control (CPC) signal, it stops playing  
the outgoing message or recording, and resets to answer  
another call.  
5. When the system is off ( “–” appears on the display) and  
there is an incoming call, it will answer the call after 10 rings  
and sound a long beep, then waits seven seconds for the  
remote code.  
Notes:  
When there are messages from 0-9, the display shows ‘0’  
to ‘9’ respectively. If there are more than 9 messages, the  
display will be flashing.  
When the memory is full, ‘F’ appears on the display. If you  
try to change to OGM while the default OGM is on, the unit  
will emit three beep tones and the OGM will not change. If  
you already have a personal OGM, you can still change  
your OGM when the memory is full.  
Many local phone companies use Calling Party Control  
(CPC) to signal that a caller has hung up.Your system can  
recognize a CPC signal and release the line.  
If memory reaches maximum capacity, while a caller is  
leaving a message, it stops recording and hangs up  
automatically.  
7
5.2 Screening Calls  
To screen your calls, let the system answer. Listen to the caller’s  
message through the system’s speaker. If you decide to answer  
the call, pick up any phone connected to the same phone line  
as the system.The system stops recording and resets to answer  
the next call. In the event that the system continues recording,  
press the hook switch on the telephone momentarily.  
Notes:  
When the lowest volume is set, the caller’s message cannot  
be heard. The standard voice prompts, beep tone, and  
recorded message should not be audible at minimum volume  
when any of the buttons are pressed, either.  
If you pick up the phone just as the system answers, the  
system might not stop playing the message. If this happens,  
press PLAY/STOP button to stop playing the message.  
5.3 Recording Message into the Mailbox  
You can record a message, for another member of your  
household, in either of the two mailboxes (Mailbox 1 or Mailbox  
2). It will be played back, along with other messages, in the  
corresponding mailbox.  
To Record Message:  
1. Press and hold the MAIL 1 PLAY/STOP button or MAIL 2  
PLAY/STOP button. A beep will sound.  
2. Record your message through the microphone in the  
speaker holes.  
3. When your message is completed, release the button.  
5.4 Playing Messages  
The Message Counter will display the total number of  
messages in two Mailboxes.The number of messages flash  
rapidly after the system records new messages.  
The LED of Mail 1 or Mail 2 will flash to indicate new  
messages received in the corresponding mailbox.  
8
1. To listen to Mailbox 1 messages, press MAIL 1 PLAY/STOP  
button.To listen to Mailbox 2 messages, press MAIL 2 PLAY/  
STOP button, the Message Counter will display the message  
number being played.  
Note: If there are no messages, the display shows “0” and  
you will only hear either “mailbox 1” or “mailbox 2” when you  
press the corresponding mailbox PLAY/STOP button.  
2. The system plays each new message in sequence and  
announces the day and time it was recorded.  
3. During message playback:  
Press  
message.  
/ TIME CHECK button to repeat the current  
Hold down  
seconds to repeat the previous message.  
Press  
/ TIME CHECK button for about two  
/ TIME SET button to skip forward to the next  
message.  
To stop message playback at any time, press PLAY/STOP  
button.  
4. After playing all messages, the system beeps and saves  
the messages. The total number of messages in two  
Mailboxes appears on the display.  
5. To replay all messages, press the corresponding mailbox  
PLAY/STOP button.  
5.5 Deleting Messages  
You can delete messages individually during playback, or all at  
once after playback.  
To delete an incoming message (after listening to it), press  
ERASE button once during playback, “Eappears on the display.  
To delete all messages in the corresponding mailbox after  
playback, hold down ERASE button for about two seconds. “E”  
is flashing rapidly on the display, press the corresponding mailbox  
button.The system beeps and all messages in the corresponding  
mailbox are deleted.  
Note: If you hold down ERASE button before playing back all  
messages, the system beeps. You cannot delete the new  
messages until you play them all back.  
9
5.6 To Reset  
If an AC power failure occurs, or the AC power adaptor comes  
out of the wall, your unit will shut down until the power is restored.  
If your unit is not operating properly when the power is restored,  
proceed with a unit reset.  
1. Unplug the AC adaptor from the power outlet and telephone  
line from the wall jack.  
2. Replace the 9 volt alkaline battery with a fresh one.  
3. Plug the AC adaptor back into the power outlet.  
4. Plug the telephone line back into the wall jack.  
5. Record a new outgoing announcement or you can use the  
pre-recorded announcement.  
6. Set the date and time.  
6 Remote Operation  
While you are away from your home or office, you can access  
your system by remote operation. Use a touch-tone phone to  
enter your remote operation security code.  
6.1 Operating the System from a Remote Location  
To use your system from a remote telephone, you must enter a  
3-digit remote operation security code. The security code label  
is located on the bottom of the unit.  
1. Dial your phone number.  
2. After the system answers, wait for the outgoing message  
and the beep tone. Enter your remote operation security  
code. The unit will emit two beeps to indicate the code was  
entered correctly.  
3. Enter a remote command. See “Remote Commands”.  
Notes:  
If the memory is full, the system will answer calls after 10  
rings, then announce “memory is full” and emit three short  
beeps.You can then enter the 3-digit remote code to control  
the unit.  
If you do not have CPC service and you hang up while the  
system is playing back messages, the system might not  
recognize that you hung up.  
If someone calls while the system is playing the messages  
(in remote operation), the caller hears a busy signal.  
10  
6.2 TurningYour System On  
If you forget to turn your system on, you can phone in from a  
remote location and turn it on automatically.  
1. Call your telephone number.  
2. The system answers after 10 rings. After the beep, enter  
your 3-digit security code.  
3. After the second beep, press 9# then hang up. Subsequent  
messages will be recorded.  
6.3 Remote Commands  
If the correct code was accessed, you hear two beeps.  
Option  
Press  
1 #  
2 #  
Play messages in mailbox 1  
Play messages in mailbox 2  
Delete all old messages  
(all messages must be played back)  
Record new outgoing message  
3 #  
7 #  
(Press 7# again to stop recording outgoing message)  
Turn system off/on  
Monitor the room  
9 #  
0 #  
When you press 1# to play messages in mailbox 1, or 2# to play  
messages in mailbox 2 (during playback), you can then press  
the following keys to get these remote functions.  
Option  
Press  
3 #  
6 #  
7 #  
8 #  
Erase current message  
Repeat previous message  
Skip to next message  
Repeat current message  
Stop message playback  
# #  
After all your messages have been played, you hear two short  
beeps. You have 20 seconds to access the menu again,  
otherwise, the unit disconnects automatically.  
Note: When you are in remote playback, if there are new  
messages in mailbox 1 or mailbox 2, enter the instruction “1#”  
or “2#”, only new messages will be played back to you; if there  
are no new messages in mailbox 1 or mailbox 2, enter the  
instruction “1#” or “2#”, all messages will be played back to you.  
11  
7 Important information  
Temperature and ambient conditions  
The telephone answering system is designed for indoor use  
(temperature range of -10 °C to 50 °C). Do not install the system  
in areas where there is the risk of an explosion, excessive  
exposure to smoke, dust, vibrations, chemicals, moisture, and  
heat.The unit must not be installed in damp locations such as a  
bathroom or laundry, do not expose the unit to direct sunlight.  
Cleaning and care  
The surface of the case can be cleaned with a dry, soft, lint-free  
cloth. Never use cleaning agents, particularly aggressive  
solvents. Apart from occasional cleaning of the case, no other  
care is necessary. The rubber feet of the base station are not  
resistant to all cleaning agents. The telephone feet do not  
normally leave any marks on the surface. However, on account  
of the multitude of varnishes and surface finishes used, surface  
marks caused by the feet of the unit cannot be ruled out.  
Troubleshooting  
If you feel this product is not working correctly please consult  
the user guide and ensure that you are using the product in  
accordance with the instructions.  
Remove all extra telephone equipment and connect only this  
telephone directly to the telephone socket.  
If the fault is still present, connect another telephone (if available)  
to the telephone socket. The results will show you whether the  
fault lies with this product or with the telephone line. If this  
product is working correctly the fault is on the telephone line.  
Please contact your network operator for assistance  
In the case of technical problems with this product please consult  
our website for further information or send us an email for a  
prompt response to your enquiry.  
12  
Warranty Information  
This product is covered by a 12 month warranty against defective  
workmanship or parts, effective from the date of purchase.  
The warranty does not extend to damage caused by misuse,  
negligence, excessive voltage, faults on the telephone line or  
lightning. This warranty in no way affects your statutory rights.  
Full details of the warranty are contained in the enclosed warranty  
card.  
Technical support  
In the unlikely event of a fault during this period, please consult  
our website for assistance or send us an email for a prompt  
response to your enquiry. If the product is then found to be faulty  
you will be asked to return it directly to us with a copy of the  
purchase receipt.  
For further information about the Oricom range of products  
please visit our website.  
Australia  
New Zealand  
Oricom International Pty Ltd  
ABN 46 086 116 369  
PO Box 5681  
Atlas Gentech (NZ) Ltd,  
Private Bag 14927,  
Panmure,  
South Windsor, NSW 2756  
Auckland  
Customer support  
Email:  
Customer Support  
Email:  
Fax: (02) 4572 0939  
Ph: 1300 889 785  
Fax (09) 5742722  
Ph: 0900 50025 (Toll Call)  
LIBA68YY  
13  

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