LG LLMXS3006 User Manual

OWNER'S MANUAL  
FRENCH DOOR  
REFRIGERATOR  
Read this owner's manual thoroughly before operating the  
appliance and keep it handy for reference at all times.  
ENGLISH  
LRMDS3006* / LRMVS3006* / LRMDC2306* / LRMVC2306* / LLMXS3006* /  
LRMXS3006*  
MFL69497032  
Rev.09_052622  
Copyright © 2020-2022 LG Electronics Inc. All Rights Reserved.  
IMPORTANT SAFETY INSTRUCTIONS  
3
IMPORTANT SAFETY INSTRUCTIONS  
READ ALL INSTRUCTIONS BEFORE USE  
Safety Messages  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and  
follow all safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages  
will follow the safety alert symbol and either the word WARNING or CAUTION.  
These words mean:  
WARNING  
You may be killed or seriously injured if you do not follow instructions.  
CAUTION  
You may be injured or cause damage to the product if you do not follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,  
and tell you what may happen if the instructions are not followed.  
WARNING  
WARNING  
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this  
product, follow basic precautions, including the following:  
Installation  
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including  
the use of long-sleeved gloves and safety glasses.  
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has  
missing or broken parts, including a damaged cord or plug.  
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115  
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard  
3-prong wall outlet.  
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.  
• The appliance must be positioned for easy access to a power source.  
• When moving the refrigerator, be careful not to roll over or damage the power cord.  
• Contact an authorized service center when installing or relocating the refrigerator.  
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.  
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.  
There is a risk of suffocation.  
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may  
deteriorate.  
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as  
stoves or heaters.  
     
4
IMPORTANT SAFETY INSTRUCTIONS  
• Do not bend or pinch the power cord excessively or place heavy objects on it.  
Operation  
• This appliance is intended to be used in household and similar applications such as:  
- staff kitchen areas in shops, offices and other working environments;  
- farm houses and by clients in hotels, motels and other residential type environments;  
- bed and breakfast type environments;  
- catering and similar non-retail applications.  
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or  
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or  
instruction concerning use of the appliance by a person responsible for their safety.  
• This product is not to be used for special purposes such as the storage of medicine or test materials or  
for use on ships, etc.  
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the  
refrigerator. They could damage the refrigerator and seriously injure themselves.  
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.  
• Children should be supervised to ensure that they do not play with the refrigerator.  
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.  
Be careful closing doors when children are nearby.  
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing  
so may cause frostbite.  
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.  
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.  
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly  
qualified person in order to avoid a hazard.  
• Do not operate the refrigerator or touch the power cord with wet hands.  
• Do not modify or extend the power cord.  
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.  
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could  
result in personal injury or electric shock.  
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an  
authorized service center before resuming use. Do not touch the refrigerator or power cord of the  
refrigerator.  
• Disconnect the power cord immediately and contact an authorized service center if there is a strange  
noise, odor, or smoke coming from the appliance.  
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.  
• Do not put animals inside the appliance.  
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable  
objects (such as candles and lamps) on the appliance.  
• If connected to a circuit protected by fuses, use time delay fuse.  
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.  
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those  
recommended by the manufacturer.  
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are  
of the type recommended by the manufacturer.  
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.  
• This appliance incorporates an earth connection for functional purposes only.  
IMPORTANT SAFETY INSTRUCTIONS  
5
Maintenance  
• Do not use a hair dryer to dry the inside of the refrigerator.  
• Do not light a candle to remove odors in the refrigerator.  
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is  
adequately ventilated and contact an authorized service center.  
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.  
• Unplug the power plug before cleaning or repairing the refrigerator.  
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be  
performed by a qualified technician.  
• Unplug the power plug immediately in the event of a blackout or thunderstorm.  
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.  
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,  
break the container and cause injury.  
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.  
Disposal  
• Risk of child entrapment. Junked or abandoned refrigerators are dangerous, even if they are sitting for  
only a few days. When disposing of the refrigerator, remove the packing materials from the door or take  
off the doors but leave the shelves in place so that children may not easily climb inside.  
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper  
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you  
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains  
flammable blowing gas.  
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and  
keep children away from the appliance.  
Grounding Instructions  
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check  
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly  
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper  
outlet installed by a qualified electrician.  
• Have a certified electrician check the wall outlet and wiring for proper grounding.  
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight  
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric  
shock.  
Risk of Fire and Flammable Materials  
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.  
When transporting and installing the appliance, care should be taken to ensure that no parts  
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or  
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of  
ignition and air out the room in which the appliance is standing for several minutes.  
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating  
circuit occurs, the size of the room in which the appliance may be sited depends on the  
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for  
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your  
particular appliance is shown on the identification plate inside the appliance. Never start up an  
appliance showing any signs of damage. If in doubt, consult your dealer.  
6
IMPORTANT SAFETY INSTRUCTIONS  
CAUTION  
CAUTION  
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or  
property when using this product, follow basic precautions, including the following:  
Installation  
• Do not install the refrigerator where there may be a danger of the unit falling.  
• The refrigerator must be properly installed in accordance with the Installation Instructions.  
• Do not connect this appliance to a GFCI (Ground Fault Circuit Interrupter) outlet. If the appliance is  
connected to a GFCI outlet, the outlet's circuit breaker could be tripped. If this problem occurs, reset the  
GFCI outlet's circuit breaker. If the problem continues, contact a qualified electrician and replace the  
GFCI outlet with a non-GFCI outlet.  
Operation  
• Do not use aerosols near the refrigerator.  
• This appliance is intended to be used only in domestic and similar applications.  
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are  
cracked or broken.  
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or  
personal injury if items are removed with excessive force.  
Maintenance  
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.  
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do  
not use a wet or damp cloth when cleaning the plug.  
• Do not spray water directly on the inside or outside of the refrigerator.  
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to  
sudden temperature changes.  
SAVE THESE INSTRUCTIONS  
 
PRODUCT OVERVIEW  
7
PRODUCT OVERVIEW  
Product Features  
The images in this guide may be different from the actual components and accessories, which are subject  
to change by the manufacturer without prior notice for product improvement purposes.  
Exterior  
a Control Panel  
Sets the refrigerator temperature and freezer temperature, the water filter condition and the dispenser  
mode.  
b Filtered Water and Ice Dispenser  
Dispenses purified water and ice.  
c SmartPull™ Handle  
Easily opens the freezer door.  
d Handle  
Opens and closes the refrigerator door.  
e Door Button  
Opens the Door-in-Door compartment.  
f InstaView Door-in-Door  
The InstaView Door-in-Door compartment allows for easy access to commonly used food items.  
g Refrigerator  
Fresh food compartment  
h Full Convert Drawer  
The Full Convert Drawer provides storage space with a variable temperature control.  
i Freezer  
Frozen food compartment  
† This feature is only available on some models.  
     
8
PRODUCT OVERVIEW  
Interior  
Standard Door : LLMXS3006* / LRMXS3006*  
Door-in-Door: LRMDS3006* / LRMDC2306*  
PRODUCT OVERVIEW  
9
InstaView Door-in-Door: LRMVS3006* / LRMVC2306*  
a LED Interior Lighting  
Lights up the inside of the refrigerator.  
b Air Filter  
Reduces odors inside the refrigerator compartment.  
c In-Door Icemaker (Refrigerator)  
This is where ice is automatically produced and stored.  
d Door Mullion  
Prevents the cold air in the refrigerator from escaping when the doors are closed.  
CAUTION  
• To reduce the risk of scratching the door or breaking the center door mullion, make sure that the folding  
door mullion is folded in before closing the left-hand door.  
• The door alarm will sound every 30 seconds if the door remains open longer than one minute.  
e Humidity Controlled Crisper  
Helps vegetables and fruit to stay crisp and controls humidity.  
f Fixed Door Bin  
Stores chilled food or drinks.  
g Auto-Closing Hinge  
The refrigerator doors and freezer drawers close automatically when pushed slightly. (The door only  
closes automatically when it is open at an angle of less than 30°.)  
h Automatic Icemaker (Freezer)  
Dispenses ice automatically.  
i Door-in-Door Case  
A convenient storage area for frequently-used items that require easy access.  
10 PRODUCT OVERVIEW  
j Cheese & Butter and Condiment Bins  
Cheese & Butter and Condiment bins are specially designed for these items, making spreading butter  
and slicing cheese easier.  
k Adjustable Refrigerator Shelf  
The refrigerator shelves are adjustable to meet individual storage needs.  
l Folding Shelf  
Store taller items, such as gallon containers or bottles, by pushing the front half of the shelf  
underneath the back half of the shelf.  
m Modular Door Bin  
Interchangeable bins can be arranged to suit storage needs.  
n Ice Bin  
Stores ice from the freezer icemaker.  
NOTE  
• The pad attached to the bottom of the ice bin is designed to reduce the sound of the ice dropping. Do  
not remove the pad.  
o Pullout Drawer  
Provides extra storage within the freezer compartment.  
p Durabase and Durabase Divider  
Provides storage for large frozen food items.  
Product Specifications  
The appearance and specifications listed in this manual may vary due to constant product improvements.  
Electrical requirements: 115 V, 60 Hz  
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)  
Model  
Description  
Net weight  
LRMDS3006*  
Standard-depth, Door-in-Door French Door Refrigerator, Bottom  
Freezer, Craft Ice  
357 lb (162 kg)  
LRMVS3006*  
LRMVC2306*  
LRMDC2306*  
Standard-depth, InstaView Door-in-Door French Door Refrigerator,  
Bottom Freezer, Craft Ice  
362 lb (164 kg)  
333 lb (151 kg)  
322 lb (146 kg)  
Counter-depth, InstaView Door-in-Door French door Refrigerator,  
Bottom Freezer, Craft Ice  
Counter-depth, Door-in-Door French Door Refrigerator, Bottom  
Freezer, Craft Ice  
LLMXS3006*  
LRMXS3006*  
Standard-depth, French Door Refrigerator, Bottom Freezer  
331 lb (150 kg)  
331 lb (150 kg)  
Standard-depth, French Door Refrigerator, Bottom Freezer, Craft Ice  
INSTALLATION 11  
INSTALLATION  
Before Installing  
Installation Overview  
Please read the following installation instructions first after purchasing this product or transporting it to  
another location.  
a Unpacking the Refrigerator  
b Choosing the Proper Location  
c Disassembling/Assembling  
d Connecting the Water Line  
e Leveling and Door Alignment  
WARNING  
• Connect to potable water supply only.  
   
12 INSTALLATION  
install a booster pump to compensate for the  
low pressure.  
Unpacking the Refrigerator  
WARNING  
• Use two or more people to move and install the  
refrigerator. Failure to do so can result in back  
injury or other injury.  
Electricity  
Use an individual, grounded outlet:115 Volts, 60  
Hz, AC, 15 amps minimum.  
• The refrigerator is heavy. Protect the floor when  
moving the refrigerator for cleaning or service.  
Always pull the refrigerator straight out when  
moving it. Do not wiggle or walk the refrigerator  
when trying to move it, as floor damage could  
occur.  
WARNING  
• Do not overload house wiring and cause a fire  
hazard by plugging in multiple appliances in the  
same outlet with the refrigerator.  
• Keep flammable materials and vapors, such as  
gasoline, away from the refrigerator. Failure to  
do so can result in fire, explosion, or death.  
• To reduce the risk of electric shock, do not install  
the refrigerator in a wet or damp area.  
NOTE  
Flooring  
• Remove tape and any temporary labels from  
your refrigerator before using. Do not remove  
any warning labels, the model and serial number  
label, or the Tech Sheet that is located under the  
front of the refrigerator.  
To avoid noise and vibration, the unit must be  
installed and leveled on a solidly constructed floor.  
If required, adjust the leveling legs to compensate  
for the unevenness of the floor.  
• To remove any remaining tape or glue, rub the  
area briskly with your thumb. Tape or glue  
residue can also be easily removed by rubbing a  
small amount of liquid dish soap over the  
adhesive with your fingers. Wipe with warm  
water and dry.  
NOTE  
• Installing on carpeting, soft tile surfaces, a  
platform or weakly supported structure is not  
recommended.  
• Do not use sharp instruments, rubbing alcohol,  
flammable fluids, or abrasive cleaners to remove  
tape or glue. These products can damage the  
surface of your refrigerator.  
Ambient Temperature  
Install this appliance in an area where the  
temperature is between 55 °F (13 °C) and 110 °F  
(43 °C).  
• Reinstall or adjust shelves as needed.  
Refrigerator shelves are installed in the shipping  
position. Reinstall shelves according to your  
individual storage needs.  
If the temperature around the appliance is too low  
or high, cooling ability may be adversely affected.  
Choosing the Proper  
Location  
Water  
The refrigerator must be located where a water  
supply can be connected for the automatic  
icemaker.  
NOTE  
• The water pressure must be 20 - 120 psi or 138 -  
2
827 kPa or 1.4 - 8.4 kgf/cm . If the refrigerator is  
installed in an area with low water pressure  
2
(below 20 psi or 138 kPa or 1.4 kgf/cm ), you can  
 
INSTALLATION 13  
Dimensions and Clearances  
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to  
move the refrigerator through doors or narrow openings.  
• If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/  
Assembling the Doors and Drawers in this manual.  
• The installation location chosen for the refrigerator should allow space behind the unit for connections  
and airflow and space in front to open the doors and drawers.  
• Too small of a distance from adjacent items may result in lowered freezing capability and increased  
electricity consumption charges. Allow at least 24 inches (610 mm) in front of the refrigerator to open the  
doors, and at least 2 inches (50.8 mm) between the back of the refrigerator and the wall.  
B
E
A
F
G
H
I
D
C
LRMDS3006*  
LRMVS3006*  
LLMXS3006*  
LRMXS3006*  
LRMDC2306*  
LRMVC2306*  
-
-
Dimension/Clearance  
-
A
B
C
D
E
Depth without Handle  
Width  
35 3/4" (908 mm)  
35 3/4" (908 mm)  
69 1/8" (1753 mm)  
70 1/4" (1785 mm)  
2" (50 mm)  
28 7/8" (731 mm)  
35 3/4" (908 mm)  
69 1/8" (1753 mm)  
70 1/4" (1785 mm)  
2" (50 mm)  
Height to Top of Case  
Height to Top of Hinge  
Back Clearance  
F
Depth without Door  
Depth with Handle  
31" (785 mm)  
24 1/8" (610 mm)  
31 1/4" (793 mm)  
47 3/4" (1213 mm)  
G
H
38 1/8" (968 mm)  
59 3/8" (1508 mm)  
Depth (Total with Freezer Drawer  
Open)  
I
Depth (Total with Door Open 90°)  
50 1/8" (1272 mm)  
43 1/4" (1097 mm)  
14 INSTALLATION  
Assembling Refrigerator Handles  
Removing/Assembling  
Handles  
1
If needed, reassemble the mounting  
fasteners a on the door with a 1/4 in. Allen  
wrench.  
These instructions are for models which ship with  
the handles assembled. For models shipped with  
the handles disassembled, follow the instructions  
included in the handle package.  
2
Place the handle on the door by fitting the  
handle footprints over the mounting  
fasteners and tightening the set screws b  
with a 3/32 in. Allen wrench.  
• Tools Needed  
- Units shipped with disassembled handles:  
3/32" and 1/4" Allen wrenches only  
- Units shipped with assembled handles:  
3/32", 1/8" and 1/4" Allen wrenches  
When moving the refrigerator through a narrow  
opening, removing the doors is preferred. If you  
must remove the handles, be very careful not to  
scratch the doors.  
The appearance of the handles may vary from  
what is shown.  
Removing Freezer Drawer Handles  
CAUTION  
1
Loosen the set screws a located on the lower  
side of the handle with a 3/32 in. Allen wrench  
and remove the handle.  
• When assembling or disassembling the  
refrigerator handles, grasp the handle firmly to  
avoid dropping it.  
• For models shipped with the handles  
assembled, use a 1/8 in. Allen wrench.  
• Do not swing the handle into nearby people or  
animals.  
• Make sure that the set screws are in place and  
the handle footprints at the ends of the handles  
are aligned correctly over the mounting  
fasteners on the doors. The set screws should be  
loose enough to allow the handle footprints to  
slide down into place over the mounting  
fasteners on the door.  
2
Loosen the mounting fasteners b with a 1/4  
in. Allen wrench, and remove the mounting  
fasteners.  
• Make sure that there is not a gap between the  
door and handle after assembling the handle.  
Removing Refrigerator Handles  
1
Loosen the set screws a with a 3/32 in. Allen  
wrench and remove the handle.  
2
If needed, loosen the mounting fasteners b  
that connect the refrigerator door and handle  
using a 1/4 in. Allen wrench, and remove the  
mounting fasteners.  
Assembling Freezer Drawer  
Handles  
1
Assemble the mounting fasteners a at both  
ends of the handle with a 1/4 in. Allen wrench.  
 
INSTALLATION 15  
2
Place the handle on the door by fitting the  
handle footprints over the mounting  
fasteners and tightening the set screws b  
with a 3/32 in. Allen wrench.  
located at the bottom of the front side of the cover  
with a flat-head screwdriver.  
• For models shipped with the handles  
assembled, use a 1/8 in. Allen wrench.  
Removing the Left Refrigerator  
Door  
1
The water supply is connected to the upper  
right part of the rear surface of the  
refrigerator. Remove the clip in the joint area.  
Hold the water supply connection and gently  
push the collet a to detach the water supply  
line as shown.  
Removing/Assembling  
Doors and Drawers  
If the entrance door is too narrow for the  
refrigerator to pass through, remove the  
refrigerator doors and move the refrigerator  
sideways through the doorway.  
WARNING  
NOTE  
• Use two or more people to remove and install  
the refrigerator doors and freezer drawer.  
• Disassembling/Assembling the Water Lines  
• Disconnect the electrical supply to the  
refrigerator before installing.  
• Do not put hands, feet or other objects into the  
air vents or bottom of the refrigerator.  
• Be careful when handling the hinge and hinge  
lever.  
b Collet c Tube d Insert line e Clip  
• Remove food and bins before detaching the  
doors and drawer.  
2
Pull out the water supply lines f. Disconnect  
all the wire harnesses g . Unscrew the  
ground wire h.  
• Do not hold the handle when removing or  
replacing the doors and drawer as the handle  
may come off.  
• Tools Needed  
- Phillips screwdriver  
- Flat-head screwdriver  
Removing the Hinge Cover  
Remove the screws from the hinge cover at the top  
of the refrigerator. Lift the hook (not visible),  
 
16 INSTALLATION  
3
Rotate the hinge lever i counterclockwise.  
Lift the top hinge j free of the hinge lever  
latch k.  
CAUTION  
• When lifting the hinge free of the latch, be  
careful that the door does not fall forward.  
2
Rotate the hinge lever c clockwise. Lift the  
top hinge d free of the hinge lever latch e.  
CAUTION  
• When lifting the hinge free of the latch, be  
careful that the door does not fall forward.  
4
Lift the door from the middle hinge pin and  
remove the door.  
CAUTION  
• Place the door, inside facing up, on a  
nonscratching surface.  
3
Lift the door from the middle hinge pin and  
remove the door.  
CAUTION  
• Place the door, inside facing up, on a  
nonscratching surface.  
Removing the Right Refrigerator  
Door  
1
Detach all the wire harnesses a. Unscrew the  
ground wire b.  
NOTE  
• The number of wire harnesses may vary  
depending on the model.  
• Ground wire is only present on some models.  
Removing the Freezer Drawer  
WARNING  
• Use two or more people to remove and install  
the refrigerator doors and freezer drawer.  
INSTALLATION 17  
• Be careful of sharp hinges on both sides of the  
drawer.  
5
Grip both sides of the drawer and pull it up to  
remove it from the rails.  
• When you lay the drawer down, be careful not to  
damage the floor.  
CAUTION  
• Do not hold the handle when removing or  
replacing the drawer. The handle may come off,  
causing personal injury.  
• Do not sit or stand on the freezer drawer.  
• To prevent accidents, keep children and pets  
away from the drawer. Do not leave the drawer  
®
open. If the Durabase storage bin is removed  
from the freezer drawer, there is sufficient space  
for a small child or pet to crawl inside.  
1
2
Pull the drawer open to full extension.  
Gently lift and pull out the ice bin.  
6
Hold both rails and push them in  
simultaneously.  
3
Lift the front of the drawer up, then pull it  
straight out.  
Removing the Full Convert Drawer  
1
Pull the drawer open to full extension.  
Remove the basket from the rails.  
4
Remove the Durabase basket from the rails.  
Remove the screws from the rails at both  
ends.  
2
Hold both sides of the door and remove it  
from the rails.  
18 INSTALLATION  
Assembling the Freezer Drawer  
1
Pull out both rails simultaneously, until they  
are fully extended.  
4
Insert the drawer into the frame, and push  
the drawer back until it clicks into place.  
2
Grasp the drawer on each side and hook the  
drawer supports into the rail tabs located on  
both sides.  
5
Replace the ice bin in the drawer. Insert the  
Durabase basket in the rail assembly.  
CAUTION  
• Do not hold the handle when removing or  
replacing the drawer. The handle may come off,  
causing personal injury.  
Assembling the Full Convert  
Drawer  
1
Grasp the door on each side and lower it into  
place on the rails.  
3
Lower the door into its final position and  
insert the screws in the rails on both sides.  
INSTALLATION 19  
2
Pull the drawer open to full extension. Lower  
the basket onto the rails.  
NOTE  
• The number of wire harnesses may vary  
depending on the model.  
• Ground wire is only present on some models.  
Assembling the Right Refrigerator  
Door  
CAUTION  
• Install the right-side door first.  
Assembling the Left Refrigerator  
Door  
1
Make sure that the plastic sleeve is inserted in  
the bottom of the door. Lower the door onto  
the middle hinge pin as shown in the figure.  
CAUTION  
• Install the left refrigerator door after the right  
door is installed.  
1
Make sure that the plastic sleeve is inserted in  
the bottom of the door. Install the refrigerator  
door onto the middle hinge.  
2
3
Fit the hinge a over the hinge lever latch b  
and slot it into place. Rotate the lever c  
counterclockwise to secure the hinge.  
2
3
Fit the hinge a over the hinge lever latch b  
and slot it into place. Rotate the lever c  
clockwise and fasten the hinge.  
Connect all the wire harnesses d. Screw in  
the ground wire e.  
Connect all the wire harnesses and the  
ground wire.  
20 INSTALLATION  
Assembling the Hinge Cover  
Position the hinge cover in its place. Insert and  
tighten the cover screws.  
4
Push the water supply lines into the hole on  
the top case and pull them through the  
backplate.  
Connecting Refrigerator to  
Water Supply  
Before Beginning  
These instructions assume you have an existing  
water supply connection for the refrigerator. If  
necessary, call a qualified plumber to install a  
water supply line for the refrigerator.  
• Turn the icemaker OFF if the refrigerator will be  
used before the water line is connected.  
5
Hold the water supply connection and gently  
push in the collet d to connect the water  
supply lines as shown. Insert the tube at least  
5/8 inch (15 mm) into the connector. Insert  
the clip on the joint to fasten the tubes in  
place.  
• Do not install the icemaker tubing in areas  
where the ambient temperatures fall below  
freezing.  
WARNING  
• Connect to potable water supply only.  
CAUTION  
• To prevent burns and product damage, only  
connect the refrigerator water line to a cold  
water supply.  
• Wear eye protection during installation to  
prevent injury.  
NOTE  
• Disassembling/Assembling the Water Lines  
Water Pressure  
You will need a cold water supply.  
Water Pressure  
Models with water filter:  
- 20 - 120 psi (138 - 827 kPa)  
e Collet f Tube g Insert line h Clip  
• Gently press the collet and insert the tube until  
only one line shows on the tube.  
Where reverse osmosis water filtration  
system is connected to a cold water supply:  
- 40 - 60 psi minimum to reverse osmosis  
2
2
system (2.8 kgf/cm - 4.2 kgf/cm , or less than  
2 - 3 seconds to fill a cup of 7 oz capacity)  
If the water pressure from the reverse osmosis  
system is less than 20 psi or 138 kPa or 1.4 kgf/cm  
2
 
INSTALLATION 21  
(takes more than 4 seconds to fill a cup of 7 oz or  
198 cc capacity):  
• Be sure there is sufficient extra tubing (about 8  
ft. coiled into three turns of about 10 in.  
diameter) to allow the refrigerator to move out  
from the wall after installation.  
• Check to see if the sediment filter in the reverse  
osmosis system is blocked. Replace the filter if  
necessary.  
• Allow the storage tank on the reverse osmosis  
system to refill after heavy usage.  
Connecting Water Line to  
Refrigerator  
• If the water pressure remains low, call a  
licensed, qualified plumber.  
• All installations must be in accordance with local  
plumbing code requirements.  
1
Connect the tubing to the shutoff valve.  
• Place the compression nut and ferrule  
(sleeve) onto the end of the copper tubing  
and connect it to the shutoff valve. If you  
are using PEX, the tubing may already have  
the required fittings at either end. Make  
sure the tubing is fully inserted into the  
valve. Tighten the compression nut  
securely.  
Supplies Needed  
Copper or PEX Tubing, ¼ in. outer diameter, to  
connect the refrigerator to the water supply. Be  
sure both ends of the tubing are cut square. To  
determine how much tubing you need, measure  
the distance from the water valve on the back of  
the refrigerator to the water supply pipe. Then,  
add 8 feet (2.4 m). Be sure there is sufficient  
extra tubing (about 8 feet [2.4 m] coiled into 3  
turns of about 10 in. [25 cm] diameter) to allow  
the refrigerator to move out from the wall after  
installation.  
½ in. or adjustable wrench.  
a Packing Nut  
Flat-blade and Phillips screwdrivers.  
b Shutoff Valve  
c Compression Nut  
d Ferrule (sleeve)  
Two ¼ in. outer diameter compression nuts  
and 2 ferrules (sleeves) to connect the copper  
tubing to the shutoff valve and the refrigerator  
water valve. If you are using a PEX water line kit,  
it may already have the required fittings at either  
end.  
2
Flush out the tubing into a bucket.  
• Flush out the tubing coming from the home  
water supply until the water is clear. Shut  
the water off at the water valve after about  
one quart of water has been flushed  
through the tubing.  
• If your existing copper water line has a flared  
fitting at the end, purchase an adapter (available  
at plumbing supply stores) to connect the water  
line to the refrigerator OR cut off the flared  
fitting with a tube cutter and use a compression  
fitting.  
NOTE  
NOTE  
• The hookup line cannot be white, plastic tubing.  
Licensed plumbers must use only copper tubing  
(NDA tubing #49595 or #49599) or Cross Link  
Polyethylene (PEX) tubing.  
• Before making the connection to the  
refrigerator, be sure that the refrigerator power  
cord is not plugged into the wall outlet.  
22 INSTALLATION  
3
4
Remove the flexible plastic cap from the water  
valve on the refrigerator.  
1
Turn the leveling leg to the left to raise that  
side of the refrigerator or to the right to lower  
it. It may take several turns of the leveling leg  
to adjust the tilt of the refrigerator.  
Place the compression nut and ferrule (sleeve)  
onto the end of the tubing as shown. If you  
are using a PEX connection kit, it may already  
have the required fittings.  
NOTE  
• A flare nut wrench works best, but an open-end  
wrench will suffice. Do not over-tighten.  
5
Insert the end of the copper or PEX tubing  
into the connection as far as possible. While  
holding the tubing, tighten the fitting.  
2
Open both doors and check to make sure that  
they close easily. If the doors do not close  
easily, tilt the refrigerator slightly more to the  
rear by turning both leveling legs to the left. It  
may take several more turns, and be sure to  
turn both leveling legs the same amount.  
a Tubing Clamp  
b ¼ in. Tubing  
c ¼ in. Compression Nut  
d Ferrule (sleeve)  
e Refrigerator Connection  
Door Alignment  
The door alignment method may differ depending  
on the model.  
6
Turn the water on at the shutoff valve.  
• Tighten any connections that leak.  
Refrigerator Type A  
Both the left and right refrigerator doors have an  
adjustable nut, located on the bottom hinge, to  
raise and lower them to align properly.  
CAUTION  
• Check to see if leaks occur at the water line  
connections.  
If the space between the doors is uneven even  
after the door bins are filled, follow the  
instructions below to align the doors evenly:  
• Make sure the house water valve is fully open. If  
it is not open completely, the icemaker and  
dispenser may not work properly.  
Use the wrench (included with the owner's  
manual) to turn the nut in the door hinge to adjust  
Leveling and Door  
Alignment  
Leveling  
The refrigerator has two front leveling legs. Adjust  
the legs to alter the tilt from front-to-back or side-  
to side. If the refrigerator seems unsteady, or the  
doors do not close easily, adjust the refrigerator’s  
tilt using the instructions below:  
 
INSTALLATION 23  
the height. Turn the nut to the right to raise the  
door or to the left to lower it.  
2
While the door is lifted, have an assistant  
insert the snap ring on the middle hinge. The  
snap ring may differ depending on the model.  
• Snap ring type A  
Use pliers to insert the snap ring on the  
middle hinge of the inner door section as  
shown. Insert additional snap rings until the  
right door is aligned.  
• Snap ring type B  
Refrigerator Type B  
Insert only one snap ring on the middle  
hinge of the inner door section as shown.  
Three snap rings of different thicknesses  
will be provided.  
Left Refrigerator Door  
The left refrigerator door has an adjustable nut,  
located on the bottom hinge, to raise and lower  
the door for proper alignment.  
- If a snap ring is already inserted on the  
middle hinge, remove the snap ring  
before inserting a new snap ring.  
If the space between the doors is uneven, follow  
the instructions below to align the left door:  
Use the wrench (included with the owner's  
manual) to turn the nut in the door hinge to adjust  
the height. Turn the nut to the right to raise the  
door or to the left to lower it.  
CAUTION  
• The door is heavy. To avoid injury, use two or  
more people to lift and align the refrigerator  
door.  
• Small parts are a swallowing hazard for small  
children. Keep snap rings out of the reach of  
children.  
• Do not insert the snap ring on the hinge of the  
outer door section.  
Right Refrigerator Door  
The right refrigerator door does not have an  
adjustable nut.  
If the space between the doors is uneven, follow  
the instructions below to align the right door:  
1
Lift up both the inner and outer door sections  
of the right door to raise them at the middle  
hinge. (It may be easier to lift them with the  
doors open.)  
NOTE  
• The number of freezer drawers may vary  
depending on the model.  
24 INSTALLATION  
Turning on the Power  
• After installing, plug the refrigerator’s power  
cord into a 3-prong grounded outlet and push  
the refrigerator into the final position.  
CAUTION  
• Connect to a rated power outlet.  
• Have a certified electrician check the wall outlet  
and wiring for proper grounding.  
• Do not damage or cut off the ground terminal of  
the power plug.  
Position the Refrigerator  
• Arrange the coil of tubing so that it does not  
vibrate against the back of the refrigerator or  
against the wall. Push the refrigerator back to  
the wall.  
Start the Icemaker  
• If the water line is connected, set the icemaker  
power switch to the ON position.  
• The icemaker will not begin to operate until it  
reaches its operating temperature of 15 °F (–9  
°C) or below. It will then begin operation  
automatically if the icemaker power switch is in  
the ON (I) position.  
 
OPERATION 25  
OPERATION  
Before Use  
Checklist  
Clean the refrigerator.  
Clean the refrigerator thoroughly and wipe off all dust that accumulated  
during shipping.  
CAUTION  
• Do not scratch the refrigerator with a sharp object or use a detergent that  
contains alcohol, a flammable liquid or an abrasive when removing any  
tape or adhesive from the refrigerator. Remove adhesive residue by wiping  
it off with your thumb or dish detergent.  
• Do not peel off the model or serial number label or the technical  
information on the rear surface of the refrigerator.  
Open refrigerator doors and freezer drawers to ventilate the  
interior.  
The inside of the refrigerator may smell like plastic at first. Remove any  
adhesive tape from inside the refrigerator and open the refrigerator doors  
and the freezer drawers for ventilation.  
Connect the power supply.  
Check if the power supply is connected before use.  
Turn off the icemaker.  
Turn off the icemaker if the refrigerator is not yet connected to the water  
supply.  
NOTE  
• The icemaker water valve may buzz if the icemaker is turned on while the  
refrigerator is not connected to the water supply.  
Wait for the refrigerator to cool.  
Allow the refrigerator to run for at least two to three hours before putting  
food in it. Check the flow of cold air in the freezer compartment to ensure  
proper cooling.  
CAUTION  
• Putting food in the refrigerator before it has cooled could cause the food to  
spoil, or a bad odor to remain inside the refrigerator.  
The refrigerator makes a loud noise after initial operation.  
This is normal. The volume will decrease as the temperature decreases.  
   
26 OPERATION  
Control Panel  
Depending on the model, some of the following functions may not be available.  
The actual control panel may differ from model to model.  
Control Panel Features  
a Ice Plus  
This function increases both ice making and freezing capabilities.  
Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function  
automatically shuts off after 24 hours. Stop the function manually by pressing the button once more.  
b Smart Grid  
Press the Smart Grid button to turn the function On/Off. When the function is on, the icon illuminates.  
The function automatically turns on when the refrigerator is connected to the Wi-Fi network.  
When the refrigerator is responding to a Demand Response (DR) message from the electric company,  
the Grid text illuminates.  
c Freezer  
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default  
freezer temperature is 0°F (-18 °C). Press the Freezer button repeatedly to select a new set  
temperature from - 7 °F to 5 °F (-23 °C to -15 °C).  
d Refrigerator  
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The  
default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a  
new set temperature from 33 °F to 43 °F (1 °C to 7 °C).  
NOTE  
• To change the temperature mode from °F to °C (or vice versa) press and hold the Refrigerator and  
Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the  
display window switches between Celsius and Fahrenheit.  
• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.  
The actual refrigerator temperature depends on the food inside the refrigerator.  
e Fresh Air Filter  
The Fresh Air Filter helps remove odors from the refrigerator.  
 
OPERATION 27  
NOTE  
• Replace the air filter when the g icon turns on. After replacing the air filter, press and hold the Fresh Air  
Filter button for three seconds to turn the icon light off. Replace the air filter approximately every six  
months.  
f Lock  
The lock function disables every other button on the display.  
• When power is initially connected to the refrigerator, the lock function is off.  
• To lock the control panel buttons, press and hold the Lock button until the k icon appears in the  
display and the function is activated.  
• To disable the function, press and hold the Lock button for approximately three seconds.  
g Water Filter  
Replace the water filter when the h icon turns on. After replacing the water filter, press and hold the  
Water Filter button for three seconds to turn the icon light off. Replace the water filter approximately  
every six months.  
h Wi-Fi  
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi  
network. Refer to Smart Functions for information on the initial setup of the application.  
The f icon shows the status of the refrigerator's network connection. The icon illuminates when the  
refrigerator is connected to the Wi-Fi network.  
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the  
connection is being made, then turns on once the connection is successfully made.  
i Measured Fill  
The measured fill function dispenses premeasured amounts of water automatically.  
j Water & Ice Type  
Select the desired dispenser mode from the buttons on the dispenser control panel. Press the  
dispenser switch with a glass or other container to dispense cubed ice, water or crushed ice.  
Changing the Craft Ice Mode  
NOTE  
• This feature is only available on some models.  
• The Freezer button can also be used to set the Craft Ice mode to either 3 ICE or 6 ICE.  
1
2
Touch any button on the control panel to activate it.  
Press and hold the Freezer button for 3 seconds until the control panel beeps and the current ice  
mode appears.  
28 OPERATION  
3
Press the Freezer button repeatedly to toggle between the 3 ICE and 6 ICE modes. After 5 seconds of  
idle time, the last mode set will be saved, and the display will return to normal.  
NOTE  
• For more ice, select the 6 ICE mode. For clearer ice, select the 3 ICE mode.  
NOTE  
Display Mode and InstaView Display Mode (For Store Use Only)  
• The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while  
on display in a retail store. When activated, OFF is displayed on the control panel and the display remains  
on for 20 seconds.  
- To deactivate/activate the Display Mode:  
Open either refrigerator door. Press the Ice Plus button 3 times while pressing and holding the  
Refrigerator button. The control panel beeps and the temperature settings display to confirm that  
Display Mode is deactivated. Use the same procedure to activate Display Mode.  
• The InstaView Display Mode automatically turns the LED light inside the InstaView Door-in-Door on and  
off in cycles of 10 seconds ON and 2 minutes 50 seconds OFF.  
- To activate the InstaView Display Mode:  
Activate the Display Mode first. Then open all refrigerator and freezer doors and within 5 seconds  
knock 3 times on the door glass.  
- To deactivate the InstaView Display Mode:  
Open all refrigerator and freezer doors and within 5 seconds knock 3 times on the door glass. The  
refrigerator is now in Display Mode.  
• To deactivate the Display Mode and InstaView Display Mode at once:  
Open either refrigerator door. Press the Ice Plus button 3 times while pressing and holding the  
Refrigerator button.  
NOTE  
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a  
button is pressed. Once on, the display remains on for 20 seconds.  
• This appliance incorporates an earth connection for functional purposes only.  
• To turn Sabbath mode on, touch the display to  
Sabbath Mode  
activate it, then press and hold the Freezer and  
This feature is only available on some models.  
Wi-Fi buttons for 3 seconds until sb appears in  
the display.  
Using the Sabbath Mode  
Sabbath mode is used on the Jewish Sabbath and  
Holidays.  
• To turn Sabbath mode off manually, press and  
hold the Freezer and Wi-Fi buttons for 3  
seconds.  
 
OPERATION 29  
Center. Do not use the water or ice until the  
problem is corrected.  
NOTE  
• Sabbath mode automatically turns off after 96  
• Dispense ice into a glass before filling it with  
water or other beverages. Splashing may occur if  
ice is dispensed into a glass that already  
contains liquid.  
hours.  
• Once turned on, Sabbath mode is maintained  
even after a power outage.  
• Some dripping may occur after dispensing. Hold  
the cup beneath the dispenser for a few seconds  
after dispensing to catch all of the drops.  
• Selecting Sabbath mode automatically turns off  
the alarm functions.  
• The dispenser and InstaView are disabled in  
Sabbath mode, on applicable models.  
• Keep containers at an appropriate distance from  
the dispensers. Tall, narrow glasses should be  
held far enough from the ice outlet to prevent  
ice from jamming in the ice chute. A container  
with a very small opening should be held as  
close to the dispenser as possible to avoid  
spilling.  
Ice and Water Dispenser  
Before Using the Ice and Water  
Dispenser  
Using the Ice and Water Dispenser  
CAUTION  
• Keep children away from the dispenser. Children  
1
Press the button for the desired dispenser  
mode on the dispenser control panel. The LED  
lights up when the mode is selected.  
may play with or damage the controls.  
• Throw away the first bin full of ice (about 140-  
160 cubes) after installation. The first ice and  
water dispensed may include particles or odor  
from the water supply line or the water tank.  
This is also necessary if the refrigerator has not  
been used for a long time.  
2
Press the dispenser paddle a with a glass or  
other container to dispense cubed ice, water  
or crushed ice.  
• Dispense and throw away 2.5 gallons of water  
(flush for approximately 5 minutes) after  
installation. Do not dispense the entire 2.5 gallon  
amount continuously. Press and release the  
dispenser pad for cycles of 30 seconds ON and  
60 seconds OFF. This is also necessary if the  
refrigerator has not been used for a long time.  
• If ice or water dispenses unexpectedly, turn off  
the water supply and contact an LG Electronics  
Customer Information Center.  
Using the Measured Fill  
The Measured Fill function dispenses  
premeasured amounts of water automatically.  
• Never use a glass that is exceptionally narrow or  
deep. Ice may jam in the ice passage and  
refrigerator performance may be affected.  
• When dispensing ice from the dispenser, do not  
use a fragile container.  
1
Select the desired amount from the  
Measured Fill buttons on the dispenser  
control panel.  
• Do not hang on to or place heavy objects on the  
refrigerator’s dispenser.  
2
3
Press the dispenser paddle with a container.  
NOTE  
• The dispenser will not operate when either of  
the refrigerator doors is open.  
To stop the measured fill, release the  
dispenser paddle.  
• If discolored ice is dispensed, check the water  
filter and water supply. If the problem continues,  
contact an LG Electronics Customer Information  
 
30 OPERATION  
Locking the Ice and Water  
Dispenser  
Press and hold the Lock button for three seconds  
to lock the dispenser and all the control panel  
functions. Follow the same instructions to unlock.  
CAUTION  
• Keep hands and tools out of the ice  
compartment door and dispenser chute. Failure  
to do so may result in damage or personal  
injury.  
• Keep the ice compartment door closed tightly. If  
the ice compartment door is not closed tightly,  
the cold air in the ice bin will freeze food in the  
refrigerator compartment. This could also cause  
the icemaker to stop producing ice.  
Cleaning the Dispenser  
Cleaning the Ice and Water Outlet  
Wipe the water outlet a or ice outlet b frequently  
with a clean, lint free cloth as it may get dirty  
easily.  
• When handling the ice bin, keep hands away  
from the icemaker tray area to avoid personal  
injury.  
• Storing cans or other items in the ice bin will  
damage the icemaker.  
• Never use thin crystal glasses or containers to  
collect ice. Such containers may chip or break  
resulting in glass fragments in the ice.  
If the icemaker is turned OFF for an extended  
period of time, the ice compartment will gradually  
warm up to the temperature of the refrigerator  
compartment. To prevent ice cubes from melting  
and leaking from the dispenser, ALWAYS empty  
the ice bin when the icemaker is turned OFF for  
more than a few hours.  
NOTE  
• Lint from a cloth may adhere to the outlets.  
The ice passage may become blocked with frost if  
only crushed ice is used. Remove the frost that  
accumulates by removing the ice bin and clearing  
the passage with a rubber spatula. Dispensing  
cubed ice can also help prevent frost buildup.  
Cleaning the Dispenser Tray  
Wipe the entire area with a damp cloth. The  
dispenser tray may become wet easily due to  
spilled ice or water.  
Detaching the In-Door Ice Bin  
CAUTION  
• Only qualified service personnel from an LG  
Electronics service center should disassemble or  
repair the icemaker.  
In-Door Ice Bin  
1
Gently pull the handle to open the ice  
compartment.  
Before Using the In-Door Ice Bin  
The icemaker stops producing ice when the indoor  
ice bin is full. To make room for additional ice,  
empty the ice bin into an extra ice bin in the  
freezer compartment. During use, the ice may  
stack unevenly in the bin, causing the icemaker to  
misread the number of ice cubes and stop  
producing ice. Shaking the ice bin to level the ice  
within it can reduce this problem.  
 
OPERATION 31  
Before Using the In-Door Icemaker  
NOTE  
2
To remove the in-door ice bin, grip the front  
handle, slightly lift the bottom, and slowly pull  
out the bin as shown.  
• Ice is made in the automatic in-door icemaker  
and sent to the dispenser. The icemaker  
produces 70 - 182 cubes in a 24-hour period,  
depending on freezer compartment  
temperature, room temperature, number of  
door openings and other operating conditions.  
• It takes about 12 to 24 hours for a newly  
installed refrigerator to begin making ice.  
• Ice-making stops when the in-door ice bin is full.  
When full, the in-door ice bin holds  
Assembling the In-Door Ice Bin  
approximately 6 to 8 (12-16 oz.) glasses of ice.  
CAUTION  
• Foreign substances or frost on the ice-detecting  
sensor can interrupt ice production. Make sure  
the sensor area is clean at all times for proper  
operation.  
• When handling the ice bin, keep hands away  
from the icemaker tray area to avoid personal  
injury.  
• Avoid touching the auto shutoff (feeler arm)  
when replacing the ice bin. See the label on the  
ice compartment door for details.  
• To increase ice production, use the Ice Plus  
function. The function increases both ice making  
and freezing capabilities.  
In-Door Icemaker  
1
2
Carefully insert the in-door ice bin, slanting  
the top slightly to fit it under the icemaker.  
a Power Switch  
b Auto Shutoff (feeler arm)  
Before Using the Freezer Icemaker  
This feature is only available on some models.  
Gently push the handle to close the ice  
compartment.  
The feature may vary depending on model  
purchased.  
Automatic Icemaker  
NOTE  
• Throw away the first bin full of ice after  
installation. This is also necessary if the  
refrigerator has not been used for a long time.  
WARNING  
• DO NOT place fingers in the automatic icemaker  
when the refrigerator is plugged in.  
• The icemaker begins producing ice  
approximately 48 hours after the appliance is  
initially installed.  
• Avoid contact with any moving parts of the  
ejector mechanism or with the heater that  
releases the ice cubes.  
• The sound of ice dropping into the ice bin is  
normal.  
• If the ice bin is completely filled with ice, ice  
production will stop.  
 
32 OPERATION  
NOTE  
CAUTION  
• The amount and shape of ice may vary according  
to the environment (ambient temperature  
around the appliance, frequency of the door  
being opened, amount of food stored in the  
appliance, water pressure, etc.).  
• Do not insert round ice into the in-door ice bin,  
as it can damage the ice and water dispenser.  
NOTE  
• In the event of a power outage, throw away the  
ice stored in the ice bin.  
• The icemaker begins producing ice  
approximately 48 hours after the appliance is  
initially installed. The first batches of ice may not  
be round and clear.  
• Following installation or water filter  
replacement, the first few batches of ice may be  
semicircular or contain air bubbles.  
Freezer Icemaker (Cubed Ice)  
This feature is only available on some models.  
• If the water pressure is less than 20 psi (138 kPa)  
or a reverse osmosis system is used, the shape  
of the ice may vary.  
• The ice may look cloudy depending on the water  
quality in the installation location and the  
operating conditions.  
• Throw away any shards of ice you may find in the  
ice bin, as they may stick to the ice stored in the  
ice bin.  
a Feeler Arm  
b Power Switch  
• After a short term power outage, it will take  
longer to make the first batch of ice, and the ice  
may not be round. If the power will be out for a  
longer period, throw away the ice stored in the  
ice bin.  
NOTE  
• This automatic freezer icemaker produces 12  
cubes at a time, 50-110 pieces within a 24 hour  
period if conditions are favorable. This amount  
may vary according to the environment (ambient  
temperature around the appliance, frequency of  
the door being opened, amount of food stored  
in the appliance, etc.).  
• The Craft Ice icemaker produces 1 batch of  
round ice (3 pieces) at a time.  
• In 3 ICE mode, the Craft Ice icemaker produces  
1 batch of round ice (3 pieces) about every 24  
hours. In 6 ICE mode, the Craft Ice icemaker  
produces 2 batches of round ice (6 pieces total)  
in the same period.  
• Ice cubes which are stored in the ice bin for a  
long time may clump together and be difficult to  
separate. If this happens, empty the ice bin  
completely and clean it before reinstalling it.  
• For more ice, select the 6 ICE mode. For clearer  
ice, select the 3 ICE mode.  
• The time needed to make ice may vary according  
to operating conditions.  
TM  
Freezer Icemaker (Craft Ice  
)
• The ice bin stores 20 - 30 pieces of round ice.  
This feature is only available on some models.  
Turning the Icemaker On/Off  
To turn the automatic icemaker On/Off, press the  
power switch on the icemaker to the ON ( | ) or  
OFF (O) position.  
Normal Sounds You May Hear  
• Keeping the power turned on to the icemaker  
before the water line is connected can damage  
the icemaker.  
a Feeler Arm  
b Power Switch  
OPERATION 33  
• The icemaker water valve buzzes as the  
icemaker fills with water. If the icemaker power  
button is in the ON position, it will buzz even if it  
has not yet been hooked up to water. To stop the  
buzzing, press the icemaker power button to  
turn it off.  
CAUTION  
• Do not overfill or pack items too tightly into door  
bins. Doing so may cause damage to the bin or  
personal injury if items are removed with  
excessive force.  
• You will hear the sound of ice dropping into the  
bin and water running in the pipes as the  
icemaker refills.  
• Do not store glass containers in the freezer.  
Contents may expand when frozen, break the  
container and cause injury.  
Preparing for Vacation  
Set the icemaker power button to OFF and shut off  
the water supply to the refrigerator.  
How to Store Food  
• Butter or Margarine  
- Keep opened butter in covered dish or closed  
compartment. When storing an extra supply,  
wrap in freezer packaging and freeze.  
NOTE  
• The ice bin should be emptied any time the  
icemaker power button is turned to the OFF  
position.  
• Cheese  
- Store in original wrapping until used. Once  
opened, rewrap tightly in plastic wrap or  
aluminum foil.  
If the ambient temperature will drop below  
freezing, have a qualified technician drain the  
water supply system to prevent serious property  
damage due to flooding caused by ruptured water  
lines or connections.  
• Milk  
- Wipe milk cartons. For coldest milk, place  
containers on an interior shelf.  
• Eggs  
- Store in original carton on interior shelf, not on  
door shelf.  
Storing Food  
• Fruit  
- Do not wash or hull fruit until it is ready to be  
used. Sort and keep fruit in original container  
in a crisper, or store in completely closed  
paper bag on refrigerator shelf.  
NOTE  
• If you are leaving home for a short period, like a  
short vacation, the refrigerator should be left on.  
Refrigerated foods that are able to be frozen will  
stay preserved longer if stored in the freezer.  
• Leafy Vegetables  
- Remove store wrapping, trim or tear off  
bruised and discolored areas, wash in cold  
water, and drain. Place in plastic bag or plastic  
container and store in crisper.  
• If you are leaving the refrigerator turned off for  
an extended period, remove all food and unplug  
the power cord. Clean the interior, and leave the  
door open to prevent fungi from growing in the  
refrigerator.  
• Vegetables with skins (carrots, peppers)  
- Place in plastic bags or plastic container and  
store in crisper.  
• If doors are opened or closed too often, warm  
air may penetrate the refrigerator and raise its  
temperature. This can increase the running costs  
of the unit.  
• Fish  
- Freeze fresh fish and shellfish if they are not  
being eaten the same day purchased. Eating  
fresh fish and shellfish the same day  
purchased is recommended.  
Food Storage Tips  
Wrap or store food in the refrigerator in airtight  
and moisture-proof material unless otherwise  
noted. This prevents food odor and taste transfer  
throughout the refrigerator. For dated products,  
check date code to ensure freshness.  
• Leftovers  
- Cover leftovers with plastic wrap or aluminum  
foil, or store in plastic containers with tight  
lids.  
 
34 OPERATION  
• Heavy-duty aluminum foil  
NOTE  
• Plastic-coated paper  
• Do not store food with high moisture content  
towards the top of the refrigerator. The moisture  
could come into direct contact with the cold air  
and freeze.  
• Non-permeable plastic wraps  
• Specified freezer-grade self-sealing plastic bags  
Follow package or container instructions for  
proper freezing methods.  
• Wash food before storing it in the refrigerator.  
Vegetables should be washed, and food  
packaging should be wiped down to prevent  
adjacent foods from being contaminated.  
Do not use  
• Bread wrappers  
• Non-polyethylene plastic containers  
• Containers without tight lids  
• Wax paper or wax-coated freezer wrap  
• Thin, semi-permeable wrap  
• If the refrigerator is kept in a hot and humid  
place, frequent opening of the door or storing a  
lot of vegetables in the refrigerator may cause  
condensation to form. Wipe off the  
condensation with a clean cloth or a paper towel.  
Humidity Controlled  
Crispers  
Storing Frozen Food  
Check a freezer guide or a reliable cookbook for  
further information about preparing food for  
freezing or food storage times.  
Using the Humidity Controlled  
Crispers  
This feature is only available on some models.  
Freezing  
Your freezer will not quick-freeze a large quantity  
of food. Do not put more unfrozen food into the  
freezer than will freeze within 24 hours (no more  
than 2 to 3 pounds of food per cubic foot of freezer  
space). Leave enough space in the freezer for air to  
circulate around packages. Be careful to leave  
enough room at the front so the door can close  
tightly.  
The crispers provide fresher tasting fruit and  
vegetables by letting you easily control humidity  
inside the drawer.  
You can control the amount of humidity in the  
moisture-sealed crispers by adjusting the control  
to any setting between Vegetables and Fruit.  
Vegetables keeps moist air in the crisper for  
best storage of fresh, leafy vegetables.  
Storage times will vary according to the quality  
and type of food, the type of packaging or wrap  
used (how airtight and moisture-proof) and the  
storage temperature. Ice crystals inside a sealed  
package are normal. This simply means that  
moisture in the food and air inside the package  
have condensed, creating ice crystals.  
Fruit lets moist air out of the crisper for best  
storage of fruit.  
NOTE  
• Allow hot foods to cool at room temperature for  
30 minutes, and then package and freeze.  
Cooling hot foods before freezing saves energy.  
Removing/Assembling the  
Humidity Controlled Crispers  
Packaging  
1
Open the doors completely and remove the  
contents of the Door-in-Door case. Lift up and  
pull out the Door-in-Door case.  
Successful freezing depends on correct packaging.  
When you close and seal the package, it must not  
allow air or moisture in or out. If it does, you could  
have food odor and taste transfer throughout the  
refrigerator and could also dry out frozen food.  
NOTE  
• The Door-in-Door feature is only available on  
some models.  
Packaging Recommendations  
• Rigid plastic containers with tight-fitting lids  
• Straight-sided canning/freezing jars  
 
OPERATION 35  
5
Insert the cover into the refrigerator with  
both hands and lower it onto the guides.  
2
3
4
Lift the front of the cover up with both hands  
until it detaches from the back wall of the  
cabinet, then pull it out.  
6
Line up the tabs on the Door-in-Door case  
with the slots on the door and push down  
until it snaps into place.  
NOTE  
• The Door-in-Door feature is only available on  
some models.  
Pull out the crisper to full extension, lift the  
front up, and pull straight out.  
Refrigerator Shelves  
The shelves in the refrigerator are adjustable to  
meet individual storage needs.  
Adjusting the shelves to fit items of different  
heights will make finding the exact item you want  
easier.  
To reassemble, slightly tilt up the front, insert  
the crisper into the frame and push it back  
into place.  
Using the Folding Shelf  
This feature is only available on some models.  
Store taller items, such as a gallon container or  
bottles, by pushing the front half of the shelf  
 
36 OPERATION  
underneath the back half of the shelf. Pull the  
front of the shelf forward to return to a full shelf.  
4
Lower the front of the shelf so that the hooks  
drop into the slots.  
CAUTION  
• Make sure that shelves are level from one side to  
the other. Failure to do so may result in the shelf  
falling or spilled food.  
CAUTION  
• Glass shelves are heavy. Use special care when  
removing them.  
• Do not clean glass shelves with warm water  
while they are cold. Shelves may break if  
exposed to sudden temperature changes or  
impact.  
InstaView  
This feature is only available on some models.  
InstaView Door-in-Door  
Knock twice on the glass to turn the LED light  
inside the InstaView on or off. The LED light turns  
off automatically after 10 seconds.  
Detaching/Assembling the Shelf  
CAUTION  
• Do not clean glass shelves with warm water  
while they are cold. Shelves may break if  
exposed to sudden temperature changes or  
impact.  
1
2
To detach, tilt up the front of the shelf and lift  
the shelf straight up.  
Pull the shelf out.  
NOTE  
• The LED light does not turn on if the right  
refrigerator door is open.  
• The InstaView function will not activate for two  
seconds after closing the door.  
• The InstaView function is disabled when the ice  
dispenser is in use.  
3
To assemble, tilt the front of the shelf up and  
guide the shelf hooks into the slots at a  
desired height.  
InstaView Door-in-Door  
Compartment  
The InstaView function on the Door-in-Door  
compartment lets you view the contents of the  
compartment without opening the door.  
 
OPERATION 37  
To access the InstaView Door-in-Door  
compartment, lightly press the button on the right  
refrigerator door handle.  
2
To replace the door bins, slide the door bin in  
above the desired support and push down  
until it snaps into place.  
Using the EasyLift Bin  
This feature is only available on some models.  
Door-in-Door  
This feature is only available on some models.  
Move the EasyLift Bin up and down easily and  
conveniently as necessary. Remove the contents of  
the bin before raising or lowering it.  
The Door-in-Door compartment allows for easy  
access to commonly used food items.  
Door-in-Door Compartment  
To access the Door-in-Door compartment, lightly  
press the button on the right refrigerator door  
handle.  
1
To raise the bin, hold the center of the bin and  
lift.  
2
To lower the bin, press the side levers up at  
thesame time and move the bin down until it  
clicks into place.  
Door-in-Door Bin  
The Door-in-Door inner and outer door bins are  
removable for easy cleaning.  
1
To remove the door bins, lift up and pull out.  
 
38 OPERATION  
CAUTION  
• Empty contents of EasyLift Bin before raising or  
lowering it to avoid personal injury or damage  
tothe bin or its contents.  
• If the bin is not level after adjusting it, gently  
raise it until it clicks into place.  
Door-in-Door Case  
To open the Door-in-Door case, press on the area  
marked Pull to open. The case is removable for  
easy cleaning and adjustment.  
Door Bins  
Detaching/Assembling the Door Bin  
The door bins are removable for easy cleaning and  
adjustment.  
1
To remove the bin, simply lift the bin up and  
pull straight out.  
1
To remove the case, lift up and pull out.  
2
To assemble the bin, slide it in above the  
desired support and push down until it snaps  
into place.  
CAUTION  
• Regularly detach and wash the storage bins and  
shelves; they can become easily contaminated  
by food.  
• Do not apply excessive force while detaching or  
assembling the storage bins.  
• Do not use the dishwasher to clean the storage  
bins and shelves.  
2
To replace the case, line up the tabs on the  
case with the slots on the door and push  
down until it snaps into place.  
Durabase  
Using the Durabase  
The Durabase divider allows you to organize the  
Durabase area into 2 sections. It can be adjusted  
   
OPERATION 39  
from side to side to accommodate items of  
different sizes.  
• If storing meat or fish for more than a few days,  
store it in the freezer.  
Freezer Mode  
To use the convertible drawer as a freezer, press  
the Select/Freezer button a for at least 3  
seconds. Once the convertible drawer is set to  
freezer mode, its temperature matches the freezer  
temperature.  
• Pressing the button changes the drawer  
temperature.  
WARNING  
• If the Durabase divider is removed, there is  
enough open space for children or pets to crawl  
inside. To prevent accidental child and pet  
entrapment or suffocation risk, DO NOT allow  
children or pets to touch or go near the drawer.  
• To return to refrigerator mode, press and hold  
the button for at least 3 seconds.  
CAUTION  
• Do not store glass bottles and cans in the  
convertible drawer when the drawer is set to  
freezer mode. The containers may break.  
• Before switching the drawer to refrigerator  
mode, store frozen food in the freezer.  
TM  
Full-Convert Drawer  
Otherwise the frozen food may thaw and spoil.  
TM  
• Do not touch the metal parts in the convertible  
drawer with wet or damp hands. Doing so may  
cause frostbite.  
Using the Full Convert Drawer  
The Full Convert drawer provides storage space  
with a variable temperature control that can be  
adjusted to keep the compartment either colder or  
warmer than the refrigerator. The control panel  
for the drawer is on the right wall of the  
refrigerator interior.  
Refrigerator Mode  
To use the convertible drawer as a refrigerator,  
press and hold the Select/Freezer button a  
repeatedly to toggle through the four temperature  
settings. Store meat and seafood at 29 °F (-1 °C),  
cold drinks at 33 °F (1 °C), deli items and snacks at  
37 °F (3 °C), and chill wine at 41 °F (5 °C).  
CAUTION  
• Store vegetables and fruit in crisper drawers.  
 
40 SMART FUNCTIONS  
SMART FUNCTIONS  
Before Using LG ThinQ Application  
LG ThinQ Application  
This feature is only available on models with Wi-Fi.  
1
2
3
Use a smartphone to check the strength of  
the wireless router (Wi-Fi network) near the  
appliance.  
The LG ThinQ application allows you to  
communicate with the appliance using a  
smartphone.  
• If the distance between the appliance and  
the wireless router is too far, the signal  
becomes weak. It may take a long time to  
register or fail to install the application.  
LG ThinQ Application Features  
Smart Learner  
- Provides a more personalized experience  
based on an analysis of your usage patterns.  
Turn off the Mobile data or Cellular Data on  
your smartphone.  
Smart Sabbath  
- Activates or deactivates the Sabbath mode and  
sets the schedule for the mode activation.  
Energy Monitoring  
- This feature keeps track of the refrigerator’s  
power consumption and the number of door  
openings.  
Connect your smartphone to the wireless  
router.  
Remote Control  
- Controls the refrigerator temperature, air filter  
and Ice Plus from the smartphone app.  
Push Messages  
- If the door remains open for more than ten  
minutes, you will receive a push message.  
When Ice Plus is finished, you will receive a  
push message.  
NOTE  
• To verify the Wi-Fi connection, check that the Wi-  
Fi indicator on the control panel is lit.  
TM  
Smart Diagnosis  
- This function provides useful information for  
diagnosing and solving issues with the  
appliance based on the pattern of use.  
• The appliance supports 2.4 GHz Wi-Fi networks  
only. To check your network frequency, contact  
your Internet service provider or refer to your  
wireless router manual.  
Settings  
LG ThinQ is not responsible for any network  
connection problems or any faults, malfunctions,  
or errors caused by network connection.  
- Allows you to set various options on the  
refrigerator and in the application.  
† This feature is only available on some models.  
• The surrounding wireless environment can  
make the wireless network service run slowly.  
• If the appliance is having trouble connecting to  
the Wi-Fi network, it may be too far from the  
router. Purchase a Wi-Fi repeater (range  
NOTE  
• If you change your wireless router, Internet  
service provider, or password, delete the  
registered appliance from the LG ThinQ  
application and register it again.  
extender) to improve the Wi-Fi signal strength.  
• The network connection may not work properly  
depending on the Internet service provider.  
• This information is current at the time of  
publication. The application is subject to change  
for product improvement purposes without  
notice to users.  
• The Wi-Fi may not connect or the connection  
may be interrupted because of the home  
network environment.  
• If the appliance cannot be registered due to  
problems with the wireless signal transmission,  
     
SMART FUNCTIONS 41  
unplug the appliance and wait about a minute  
before trying again.  
Output Power < 30 dBm  
(Max)  
• If the firewall on your wireless router is enabled,  
disable the firewall or add an exception to it.  
• The wireless network name (SSID) should be a  
combination of English letters and numbers. (Do  
not use special characters.)  
FCC Notice  
The following notice covers the transmitter  
module contained in this product.  
• Smartphone user interface (UI) may vary  
depending on the mobile operating system (OS)  
and the manufacturer.  
This equipment has been tested and found to  
comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection  
against harmful interference in a residential  
installation. This equipment generates, uses, and  
can radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interference to  
radio communications. However, there is no  
guarantee that interference will not occur in a  
particular installation. If this equipment does  
cause harmful interference to radio or television  
reception, which can be determined by turning the  
equipment off and on, the user is encouraged to  
try to correct the interference by one or more of  
the following measures:  
• If the security protocol of the router is set to  
WEP, network setup may fail. Change the  
security protocol (WPA2 is recommended), and  
register the product again.  
Installing the LG ThinQ Application  
Search for the LG ThinQ application from the  
Google Play Store or Apple App Store on a  
smartphone. Follow instructions to download and  
install the application.  
• Reorient or relocate the receiving antenna.  
Connecting to Wi-Fi  
• Increase the separation between the equipment  
and the receiver.  
The Wi-Fi button, when used with the LG ThinQ  
application, allows the appliance to connect to a  
home Wi-Fi network. The Wi-Fi indicator shows the  
status of the appliance’s network connection. The  
Wi-Fi indicator illuminates when the appliance is  
connected to the Wi-Fi network.  
• Connect the equipment into an outlet on a  
circuit different from that to which the receiver is  
connected.  
• Consult the dealer or an experienced radio/TV  
technician for help.  
Initial Appliance Registration  
This device complies with part 15 of the FCC Rules.  
Operation is subject to the following two  
conditions:  
Run the LG ThinQ application and follow the  
instructions in the application to register the  
appliance.  
(1) This device may not cause harmful interference  
and  
Re-registering the Appliance or Registering  
Another User  
Press and hold the Wi-Fi button for 3 seconds to  
temporarily turn it off. Run the LG ThinQ  
application and follow the instructions in the  
application to register the appliance.  
(2) This device must accept any interference  
received, including interference that may cause  
undesired operation.  
Any changes or modifications in construction of  
this device which are not expressly approved by  
the party responsible for compliance could void  
the user’s authority to operate the equipment.  
NOTE  
• To disable the Wi-Fi function, press and hold the  
Wi-Fi button for 3 seconds. The Wi-Fi indicator  
will be turned off.  
FCC RF Radiation Exposure  
Statement  
This equipment complies with FCC radiation  
exposure limits set forth for an uncontrolled  
environment. This transmitter must not be co-  
located or operating in conjunction with any other  
antenna or transmitter.  
Wireless LAN Module Specifications  
Frequency  
Range  
2412 - 2462 MHz  
42 SMART FUNCTIONS  
This equipment should be installed and operated  
with a minimum distance of 20 cm (7.8 inches)  
between the antenna and your body. Users must  
follow the specific operating instructions for  
satisfying RF exposure compliance.  
Smart Grid Function  
When the refrigerator operates in Smart Grid  
mode, the Smart Refrigerator function can control  
energy usage or delay the operation of some  
functions to save energy during peak usage  
periods.  
• You can override the Smart Grid function any  
time (using the Smart Grid button or  
application).  
Industry Canada Statement  
This device contains licence-exempt transmitter(s)/  
receiver(s) that comply with Innovation, Science  
and Economic Development Canada’s licence-  
exempt RSS(s). Operation is subject to the  
following two conditions:  
• To use the Smart Grid function, you need to  
register your appliance with your electric utility  
company, provided that your electric utility  
company supports the function. In other words,  
the Smart Grid function will not be available if  
your electric utility company does not support  
the function or does not have the capability to  
support the function.  
(1) This device may not cause interference.  
(2) This device must accept any interference,  
including interference that may cause undesired  
operation of the device.  
Smart Grid Application Features  
• Smart Saving_Demand Response  
IC Radiation Exposure Statement  
This equipment complies with IC radiation  
exposure limits set forth for an uncontrolled  
environment.  
- You can lower energy usage based on Demand  
Response (DR) signals from the utility  
company. If the refrigerator is operating in  
Smart Saving mode according to the DR signal,  
you can see a pop up.  
This equipment should be installed and operated  
with a minimum distance of 20 cm (7.8 inches)  
between the antenna and your body.  
• Seasonal Energy Savings  
- Lower energy usage based on time period.  
NOTE  
• THE MANUFACTURER IS NOT RESPONSIBLE FOR  
ANY RADIO OR TV INTERFERENCE CAUSED BY  
UNAUTHORIZED MODIFICATIONS TO THIS  
EQUIPMENT. SUCH MODIFICATIONS COULD  
VOID THE USER’S AUTHORITY TO OPERATE THE  
EQUIPMENT.  
Using the Smart Grid Function  
This feature responds to notification events from  
your utility company to run high energy  
consuming tasks during off-peak periods when  
demand is lower. These notification events are  
known as Demand Response signals.  
If the refrigerator receives a Demand Response  
signal from the utility company, the refrigerator  
will turn on the Grid LED on the refrigerator  
display and control its power consumption  
according to the signal. The refrigerator will  
respond to the signals received from the utility  
company as long as product performance is  
maintained.  
Open Source Software Notice  
Information  
To obtain the source code that is contained in this  
product, under GPL, LGPL, MPL, and other open  
source licenses that have the obligation to disclose  
source code, and to access all referred license  
terms, copyright notices and other relevant  
documents, please visit https://  
If the refrigerator receives a Demand Response  
signal, the refrigerator will operate in Delay  
Appliance Load (DAL) or Temporary Appliance  
Load Reduction (TALR) mode.  
opensource.lge.com.  
LG Electronics will also provide open source code  
to you on CD-ROM for a charge covering the cost  
of performing such distribution (such as the cost of  
media, shipping, and handling) upon email  
request to [email protected].  
Delay Appliance Load (DAL)  
The refrigerator responds to a DAL signal by  
providing a moderate load reduction for the  
duration of the delay period.  
This offer is valid to anyone in receipt of this  
information for a period of three years after our  
last shipment of this product.  
 
SMART FUNCTIONS 43  
This mode controls functions that consume a lot of  
energy such as adjusting the cooling system,  
running the defrost cycle, and making ice.  
• Energy Monitoring  
- Get door open event  
- Get energy consumption  
• When the refrigerator operates in DAL mode,  
the Grid LED is illuminated on the refrigerator  
display.  
• Delay Defrost Capability  
- Insert a delay defrost schedule event  
- Update a delay defrost schedule event  
- Delete a delay defrost schedule event  
- Get the delay defrost schedule  
• DAL mode is automatically deactivated after the  
period stipulated by the DAL signal (max. 4  
hours) or when you override the Smart Grid  
function.  
Temporary Appliance Load Reduction  
(TALR)  
The refrigerator responds to a TALR signal by  
aggressively reducing the load for a short time  
period, typically 10 minutes. This mode reduces  
energy consumption by stopping the compressor  
and controlling the functions that consume a lot of  
energy such as the defrost cycle and fan.  
TM  
Smart Diagnosis Feature  
This feature is only available on models with the c  
or d logo.  
Use this feature to help you diagnose and solve  
problems with your appliance.  
• When the refrigerator operates in TALR mode,  
the Grid LED is illuminated on the refrigerator  
display.  
NOTE  
• For reasons not attributable to LGE’s negligence,  
the service may not operate due to external  
factors such as, but not limited to, Wi-Fi  
unavailability, Wi-Fi disconnection, local app  
store policy, or app unavailability.  
• TALR mode is automatically deactivated after the  
received duration (max. 10 minutes), or when  
you override the Smart Grid function. The mode  
is immediately deactivated and the refrigerator  
returns to its normal state when the door is  
opened or closed, or the dispenser is used.  
• The feature may be subject to change without  
prior notice and may have a different form  
depending on where you are located.  
Override Smart Grid Mode  
To ignore the Demand Response signal from the  
utility company and override the Smart Grid  
function, push the Smart Grid button while the  
refrigerator is in Smart Grid mode.  
Using LG ThinQ to Diagnose Issues  
If you experience a problem with your Wi-Fi  
equipped appliance, it can transmit  
troubleshooting data to a smartphone using the  
LG ThinQ application.  
When you override the Smart Grid function, the  
refrigerator ignores the Demand Response signal  
and is no longer controlled by the utility company  
until the next Demand Response signal is sent. You  
can also override the Smart Grid function using the  
smart phone app.  
• Launch the LG ThinQ application and select the  
Smart Diagnosis feature in the menu. Follow  
the instructions provided in the LG ThinQ  
application.  
LG Open API  
You can manage Smart Grid features for the LG  
Smart Refrigerator.  
Using Audible Diagnosis to  
Diagnose Issues  
Follow the instructions below to use the audible  
diagnosis method.  
Please check the detailed specifications on the  
notice page on us.smartthinq.com.  
• Launch the LG ThinQ application and select the  
Smart Diagnosis feature in the menu. Follow  
the instructions for audible diagnosis provided  
in the LG ThinQ application.  
API List  
• Demand Response  
- Send demand response signal  
• Power Saving  
1
Hold the Lock button for three seconds.  
• If the display has been locked for over five  
minutes, you must deactivate the lock and  
then reactivate it.  
- Set saving mode  
- Get schedule of DR/Delay Defrost  
 
44 SMART FUNCTIONS  
2
3
Open the right refrigerator door.  
Hold the mouthpiece of your phone in front of  
the speaker that is located on the right hinge  
of the refrigerator door.  
4
Press and hold the Freezer button for three  
seconds while continuing to hold your phone  
to the speaker.  
5
6
After you hear three beeps, release the  
Freezer button.  
Keep the phone in place until the tone  
transmission has finished. The display will  
count down the time. Once the countdown is  
over and the tones have stopped, the  
diagnosis will be displayed in the application.  
NOTE  
• For best results, do not move the phone while  
the tones are being transmitted.  
MAINTENANCE 45  
MAINTENANCE  
To help remove odors, wash the inside of the  
Cleaning  
refrigerator with a mixture of baking soda and  
warm water. Mix 2 tablespoons of baking soda to 1  
quart of water (26 g soda to 1 liter water.) Be sure  
the baking soda is completely dissolved so it does  
not scratch the surfaces of the refrigerator.  
WARNING  
• Use non-flammable cleaner. Failure to do so can  
result in fire, explosion, or death.  
CAUTION  
Door Liners and Gaskets  
• Do not use an abrasive cloth or sponge when  
cleaning the interior and exterior of the  
refrigerator.  
Use a clean sponge or soft cloth and a mild  
detergent in warm water. Do not use cleaning  
waxes, concentrated detergents, bleaches, or  
cleaners containing petroleum on plastic  
refrigerator parts.  
• Do not place your hand on the bottom surface of  
the refrigerator when opening and closing the  
doors.  
Plastic Parts (Covers and Panels)  
General Cleaning Tips  
• Both the refrigerator and freezer sections  
defrost automatically; however, clean both  
sections once a month to prevent odors.  
Use a clean sponge or soft cloth and a mild  
detergent in warm water. Do not use glass  
cleaners, abrasive cleansers, or flammable fluids.  
These can scratch or damage the material.  
• Wipe up spills immediately.  
• Unplug the refrigerator or disconnect power  
before cleaning.  
Condenser Coils  
Use a vacuum cleaner with a brush or crevice  
attachment to clean the condenser cover and  
vents. Do not remove the panel covering the  
condenser coil area.  
• Remove all removable parts, such as shelves.  
• Use a clean sponge or soft cloth and a mild  
detergent in warm water. Do not use abrasive or  
harsh cleaners.  
• Hand wash, rinse and dry all surfaces  
thoroughly.  
Exterior  
For products with black stainless steel exterior,  
spray glass cleaner on a clean microfiber cloth and  
rub in direction of grain. Do not spray glass  
cleaner directly at the display panel. Do not use  
harsh or abrasive cleaners.  
For products with a standard stainless steel  
exterior, use a damp microfiber cloth and rub in  
the direction of the grain. Dry with a paper towel  
to avoid streaks. For stubborn stains and  
Air Filter  
This feature is only available on some models.  
fingerprints, use a few drops of liquid dish soap in  
water, and rinse with hot water before drying. Do  
not use abrasive or harsh cleaners.  
Replacing the Fresh Air Filter  
Replace the Fresh Air Filter:  
• Approximately every six months.  
• When the Replace Filter g icon turns on.  
• Use replacement air filter: LT120F  
Inside Walls  
• Allow freezer to warm up so the cloth will not  
stick.  
1
Rotate the filter cover counterclockwise to  
release the tabs, and remove the cover.  
     
46 MAINTENANCE  
Water Filter  
Before Replacing the Water Filter  
2
Remove the filter from the inside of the cover  
by pressing the side of the filter in and pulling  
the center out.  
WARNING  
• To reduce the risk associated with choking, do  
not allow children under 3 years of age to have  
access to small parts during the installation of  
this product.  
• To reduce the risk associated with the ingestion  
of contaminants, do not use with water that is  
microbiologically unsafe or of unknown quality  
without adequate disinfection before or after the  
system. Systems certified for cyst reduction may  
be used on disinfected water that may contain  
filterable cysts.  
3
4
Place the new filter inside of the cover with  
the side that says FRONT facing outward.  
• Use of unauthorized water filters may result in  
product malfunction, water leakage or water  
quality issues, which will not be covered under  
the product warranty.  
Align tabs a on the filter cover with hooks b  
on the refrigerator wall.  
CAUTION  
• Read and follow Use Instructions before  
installation and use of this system.  
• Installation and use MUST comply with all state  
and local plumbing codes.  
• Do not install if water pressure exceeds 120 psi  
(827 kPa). If your water pressure exceeds 80 psi,  
you must install a pressure limiting valve.  
Contact a plumber if uncertain how to check  
your water pressure.  
• Do not install where water hammer conditions  
may occur. If water hammer conditions exist you  
must install a water hammer arrester. Contact a  
plumbing professional if you are uncertain how  
to check for this condition.  
5
6
Rotate the air filter cover clockwise until the  
hooks engage and the cover locks in place.  
• Do not install on hot water supply lines. The  
maximum operating water temperature of this  
filter system is 100 °F (37.8 °C).  
• Protect filter from freezing. Drain filter when  
temperatures drop below 40 °F (4.4 °C).  
Press and hold the Fresh Air Filter button on  
the control panel for 3 seconds to reset the  
filter sensor.  
• The disposable filter cartridge MUST be replaced  
every 6 months, at the rated capacity or if a  
noticeable reduction in flow rate occurs.  
• To protect it from freezing, remove filter  
cartridge when temperatures are expected to  
drop below 33° F.  
 
MAINTENANCE 47  
• Do not install systems in areas where ambient  
temperatures may go above 110° F (43.3° C).  
• Where a backflow prevention device is installed  
on a water system, a device for controlling  
pressure due to thermal expansion must be  
installed.  
• Ensure all tubing and fittings are secure and free  
from leaks.  
4
5
Replace the door bin.  
After changing the filter, press and hold the  
Water Filter button for three seconds to reset  
the indicator light.  
Replacing the Water Filter  
• Replace the water filter:  
6
After the water filter is replaced, dispense 2.5  
gallons of water (flush for approximately 5  
minutes) to remove trapped air and  
contaminants from the system.  
- Approximately every six months.  
- When the Replace Filter h icon turns on.  
- When the water dispenser output decreases.  
• To purchase a replacement water filter:  
- Visit your local dealer or distributor  
- Search using "water filter" on lg.com  
NOTE  
• Do not dispense the entire 2.5 gallon amount  
continuously. Press and release the dispenser  
pad for cycles of 30 seconds ON and 60 seconds  
OFF.  
- Use replacement cartridge: LT1000P,  
LT1000PC, LT1000PCS or ADQ747935**  
1
2
Remove the door bin.  
CAUTION  
• LG strongly recommends that you use LG-  
authorized water filters to prevent water quality  
issues, water leakage and appliance  
malfunction.  
For further assistance, call:  
• 1-800-243-0000 (USA)  
• 1-888-542-2623 (Canada)  
Remove the disposable water filter.  
NOTE  
• Replacing the water filter causes a small amount  
of water (around 1 oz. or 25 cc) to drain.  
• Wrap a cloth around the front end of the water  
filter cover to collect any leaking water. Hold the  
water filter upright, once it is removed, to  
prevent any remaining water from spilling out of  
the water filter.  
3
Replace with a new water filter. Insert the new  
filter into the filter head and rotate it  
clockwise until the arrow on the new filter  
lines up with the arrow on the filter head.  
Swing the filter back into the compartment.  
48 MAINTENANCE  
Performance Data Sheet  
Model: LT1000P, LT1000PC, LT1000PCS  
NSF System Trade Name Code: MDJ64844601  
The concentration of the indicated substances in water entering the system was reduced to a  
concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/  
ANSI Standard 42, Standard 53 and Standard 401.  
System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53 and  
Standard 401 for the reduction of substances listed below.  
Max  
Average  
Influent  
Challenge  
NSF Specified  
Challenge  
Concentration  
Average  
Product Water  
Concentration  
Substance  
Reduction  
Avg %  
Reduction  
Permissible  
Product Water  
Concentration  
NSF Reduction  
Requirements  
Chlorine Taste and  
Odor  
2.0 μg/L  
2.0 μg/L± 10%  
>97.5%  
99.80%  
0.050 μg/L  
N/A  
2 50.00%  
Nominal Particulate  
Class I, , 2 0.5 to <  
1.0 μm  
12,000,000  
pts/mL  
At least 10,000  
particles/mL  
24,000 pts/ml  
N/A  
2 85.00%  
7
8
Asbestos  
180 MFL  
>99.00%  
< 1 MFL  
N/A  
2 99.00%  
10 to 10 MFL;  
fibers greater than  
10 μg/Lin length  
Atrazine  
8.5 μg/L  
9.0 μg/L ± 10%  
15.0 μg/L ± 10%  
80.0 μg/L ± 10%  
2.0 μg/L ± 10%  
225.0 μg/L ± 10%  
210.0 μg/L ± 10%  
150.0 μg/L ± 10%  
150.0 μg/L ± 10%  
6.0 μg/L ± 10%  
6.0 μg/L ± 10%  
>94.10%  
>96.60%  
98.30%  
>99.00%  
>99.80%  
>99.90%  
99.60%  
>99.70%  
91.00%  
92.5%  
0.500 μg/L  
0.510 μg/L  
1.258 μg/L  
0.019 μg/L  
0.460 μg/L  
0.210 μg/L  
0.560 μg/L  
<0.500 μg/L  
0.531 μg/L  
0.420 μg/L  
10 cysts/L  
3.0 μg/L  
5.0 μg/L  
40 μg/L  
0.2 μg/L  
75.0 μg/L  
70.0 μg/L  
10.0 μg/L  
10.0 μg/L  
2.0 μg/L  
2.0 μg/L  
N/A  
NA  
Benzene  
15.0 μg/L  
74.0 μg/L  
1.9 μg/L  
NA  
Carbofuran  
Lindane  
NA  
NA  
P-Dichlorobenzene  
2,4-D  
230.0 μg/L  
210.0 μg/L  
140.0 μg/L  
150.0 μg/L  
5.9 μg/L  
NA  
NA  
Lead pH @6.5  
Lead pH @8.5  
Mercury @ pH6.5  
Mercury @ pH8.5  
Cyst*  
NA  
NA  
NA  
5.6 μg/L  
NA  
100,000  
cysts/L  
Minimum 50,000  
cysts/L  
>99.99%  
2 99.95%  
Atenolol  
240 ng/L  
1600 ng/L  
1600 ng/L  
170 ng/L  
160 ng/L  
200 ng/L  
400 ng/L  
140 ng/L  
120 ng/L  
2000 ng/L  
1600 ng/L  
200 ± 40% ng/L  
1400 ± 40% ng/L  
1400 ± 40% ng/L  
140 ± 40% ng/L  
140 ± 40% ng/L  
200 ± 40% ng/L  
400 ± 40% ng/L  
140 ± 40% ng/L  
140 ± 40% ng/L  
2000 ± 40% ng/L  
1400 ± 40% ng/L  
> 95.50%  
98.40%  
10.80 ng/L  
25.60 ng/L  
46.40 ng/L  
5.44 ng/L  
5.44 ng/L  
10.40 ng/L  
22.00 ng/L  
5.46 ng/L  
4.68 ng/L  
22.00 ng/L  
46.40 ng/L  
30 ng/L  
200 ng/L  
200 ng/L  
20 ng/L  
20 ng/L  
30 ng/L  
60 ng/L  
20 ng/L  
20 ng/L  
300 ng/L  
200 ng/L  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
Carbamazepine  
DEET  
97.10%  
Trimethoprim  
Linuron  
>96.80%  
>96.60%  
>94.80%  
>94.50%  
>96.10%  
>96.10%  
>98.90%  
>97.10%  
Phenytoin  
Ibuprofen  
Naproxen  
Estrone  
Bisphenol A  
Nonyl Phenol  
MAINTENANCE 49  
* Based on the use of Cryptosporidium parvum oocysts.  
Guidelines for Application / Water Supply Parameters  
0.5 gpm (1.9 lpm)  
Service Flow  
Water Supply  
Water Pressure  
Water Temperature  
Capacity  
Community or Private Well - Potable Water  
20 – 120 psi (138 – 827 kPa)  
33 °F – 100 °F (0.6 °C – 37.8°C)  
200 gallons (757 liters)  
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement  
requirements be carried out for the product to perform as advertised.  
NOTE  
• While the testing was performed under standard laboratory conditions, actual performance may vary.  
For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com  
website.  
For further assistance, contact the LG Electronics Customer Information Center.  
USA: 1-800-243-0000  
Canada: 1-888-542-2623  
Replacement Cartridge: LT1000P, LT1000PC, LT1000PCS or ADQ747935**  
LG is a trademark of LG Corp.  
NSF is a trademark of NSF International.  
Manufactured by LG Electronics, INC:  
170, Sungsanpaechoungro, Seongsan-gu, Gyeongsangnam-do, THE REPUBLIC OF KOREA  
50 TROUBLESHOOTING  
TROUBLESHOOTING  
FAQs  
Frequently Asked Questions  
Q:  
What are the best temperature settings for my refrigerator and freezer?  
A:  
The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the  
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired  
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream  
should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to  
Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings  
in the display change.  
Q:  
How do I set the refrigerator and freezer temperatures?  
A:  
Continually press the Refrigerator or Freezer button on the control panel until the desired  
temperature appears. The numbers will cycle from highest to lowest and then return to the highest  
again with continuous pressing.  
Q:  
Why do I hear a buzzing noise from my refrigerator periodically?  
A:  
This may happen if you do not have a water source attached to your refrigerator and the icemaker is  
turned on. If you do not have a water source attached to the back of the refrigerator you should turn  
the icemaker off.  
Q:  
Why does the icemaker tray look crooked?  
A:  
This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.  
The change in position is to assist in the freezing process.  
Q:  
My refrigerator is powered on and the controls are working, but it’s not cooling and the display  
shows “OFF” (see below). What is wrong?  
A:  
The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and  
freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed  
on the control panel and the display remains on for 20 seconds. With either refrigerator door opened,  
press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control  
panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use  
the same procedure to activate Display Mode.  
   
TROUBLESHOOTING 51  
Before Calling for Service  
Review this section before calling for service; doing so will save you both time and money.  
Cooling  
Problem  
Possible Cause & Solution  
Refrigerator is not  
cooling or has no  
power.  
A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is  
connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit  
breaker has tripped.  
• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not  
increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified  
electrician.  
• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.  
The refrigerator control is set to OFF (some models).  
• Turn the control ON. Refer to the Setting the Controls section for proper temperature  
settings.  
Refrigerator is set to Demo Mode.  
• Demo Mode allows the lights and control display to work normally while disabling cooling,  
to save energy while the refrigerator is on the showroom floor. See the FAQs section of  
this manual for instructions on how to disable Demo Mode.  
Refrigerator is in the defrost cycle.  
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30  
minutes and confirm the proper temperature has been restored once the defrost cycle has  
completed.  
Refrigerator was recently installed.  
• It may take up to 24 hours for each compartment to reach the desired temperature.  
Refrigerator was recently relocated.  
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary  
for the refrigerator to stand upright for 24 hours before connecting it to power.  
Cooling system runs  
too much.  
Refrigerator is replacing an older model.  
• Modern refrigerators require more operating time but use less energy due to more  
efficient technology.  
Refrigerator was recently plugged in or power restored.  
• The refrigerator will take up to 24 hours to cool completely.  
The door is opened often or a large amount of food / hot food was added.  
• Adding food and opening the door warms the refrigerator, requiring the compressor to  
run longer in order to cool the refrigerator back down. In order to conserve energy, try to  
get everything you need out of the refrigerator at once, keep food organized so it is easy  
to find, and close the door as soon as the food is removed. (Refer to the Food Storage  
Guide.)  
Doors are not closed completely.  
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close  
correctly or pop open" section in Troubleshooting.  
Refrigerator is installed in a hot location.  
• The compressor will run longer under warm conditions. At normal room temperatures (70  
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer  
conditions, expect it to run even more often. The refrigerator should not be operated  
above 110 °F (43 °C).  
 
52 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Cooling system runs  
too much.  
Condenser / back cover is clogged.  
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not  
remove the panel covering the condenser coil area.  
Interior moisture  
buildup.  
Doors are opened often or for long periods of time.  
• When the doors are opened often or for long periods of time, warm, humid air enters the  
compartment. This raises the temperature and moisture level within the compartment. To  
lessen the effect, reduce the frequency and duration of door openings.  
Doors are not closed correctly.  
• See the "Doors will not close correctly or pop open" section.  
Weather is humid.  
• Humid weather allows additional moisture to enter the compartments when the doors are  
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the  
home will help to control the amount of moisture that can enter the compartments.  
Defrost cycle recently completed.  
• During the defrost cycle, the temperature of each compartment may rise slightly and  
condensation may form on the back wall. Wait 30 minutes and confirm that the proper  
temperature has been restored once the defrost cycle has completed.  
Food is not packaged correctly.  
• Food stored uncovered or unwrapped, and damp containers can lead to moisture  
accumulation within each compartment. Wipe all containers dry and store food in sealed  
packaging to prevent condensation and frost.  
Food is freezing in  
the refrigerator  
compartment.  
Food with high water content was placed near an air vent.  
• Rearrange items with high water content away from air vents.  
Refrigerator temperature control is set incorrectly.  
• If the temperature is too cold, adjust the control one increment at a time and wait for the  
temperature to stabilize. Refer to the Control Panel section for more information.  
Refrigerator is installed in a cold location.  
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the  
refrigerator compartment. The refrigerator should not be operated in temperature below  
55 °F (13 °C).  
Refrigerator or  
Freezer section is too  
cold.  
Incorrect temperature control settings.  
• If the temperature is too cold, adjust the control one increment at a time and wait for the  
temperature to stabilize. Refer to the Control Panel for more information.  
Frost or ice crystals  
form on frozen food  
(inside of sealed  
package).  
Condensation from food with a high water content has frozen inside of the food  
package.  
• This is normal for food items with a high water content.  
Food has been left in the freezer for a long period of time.  
• Do not store food items with high water content in the freezer for a long period of time.  
Frost or ice crystals  
form on frozen food  
(outside of package).  
Door is opened frequently or for long periods of time.  
• When the doors are opened often or for long periods of time, warm, humid air enters the  
compartment. This raises the temperature and moisture level within the compartment.  
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the  
frequency and duration of door openings.  
Door is not closing properly.  
• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.  
Refrigerator or  
Freezer section is too  
warm.  
Refrigerator was recently installed.  
• It may take up to 24 hours for each compartment to reach the desired temperature.  
TROUBLESHOOTING 53  
Problem  
Possible Cause & Solution  
Refrigerator or  
The air vents are blocked. Cold air circulates from the freezer to the fresh food section  
Freezer section is too and back again through air vents in the wall dividing the two sections.  
warm.  
• Locate air vents by using your hand to sense airflow and move all packages that block  
vents and restrict airflow. Rearrange items to allow air to flow throughout the  
compartment.  
Doors are opened often or for long periods of time.  
• When the doors are opened often or for long periods of time, warm, humid air enters the  
compartment. This raises the temperature and moisture level within the compartment. To  
lessen the effect, reduce the frequency and duration of door openings.  
Unit is installed in a hot location.  
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).  
A large amount of food or hot food was added to either compartment.  
• Adding food warms the compartment requiring the cooling system to run. Allowing hot  
food to cool to room temperature before putting it in the refrigerator will reduce this  
effect.  
Doors are not closed correctly.  
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.  
Temperature control is not set correctly.  
• If the temperature is too warm, adjust the control one increment at a time and wait for the  
temperature to stabilize.  
Defrost cycle has recently completed.  
• During the defrost cycle, the temperature of each compartment may rise slightly and  
condensation may form on the back wall. Wait 30 minutes and confirm the proper  
temperature has been restored once the defrost cycle has completed.  
Craft Ice  
Problem  
Possible Cause & Solution  
Icemaker is not  
making ice.  
Refrigerator was recently installed or icemaker recently connected.  
• The icemaker begins producing ice approximately 48 hours after the appliance is initially  
installed. The first batches of ice may not be round and clear.  
Icemaker is not  
making enough ice.  
In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice about every 24  
hours.  
• For more ice, select the 6 ICE mode which produces 2 batches every 24 hours.  
Ice  
Problem  
Possible Cause & Solution  
Icemaker is not  
making enough ice.  
Demand exceeds ice production capacity.  
• Refer to the Automatic Icemaker section for ice production capacity to check the amount  
of ice produced in a 24 hour period.  
House water supply is not connected, valve is not turned on fully, or valve is clogged.  
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water  
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.  
54 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Water filter has been exhausted.  
• Replacing the water filter is recommended:  
Icemaker is not  
making enough ice.  
-
-
-
-
Approximately every six months.  
When the water filter indicator turns on.  
When the water dispenser output decreases.  
When the ice cubes are smaller than normal.  
Low house water supply pressure.  
• The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without  
a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter.  
If the problem persists, it may be necessary to contact a plumber.  
Reverse osmosis filtration system is used.  
• Reverse osmosis filtration systems can reduce the water pressure below the minimum  
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)  
Tubing connecting refrigerator to house supply valve is kinked.  
• The tubing can kink when the refrigerator is moved during installation or cleaning  
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to  
prevent future kinks.  
Doors are opened often or for long periods of time.  
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will  
prevent the unit from maintaining the set temperature. Lowering the refrigerator  
temperature can help, as well as not opening the doors as frequently.  
Doors are not closed completely.  
• If the doors are not properly closed, ice production will be affected. See the "Doors will not  
close correctly or pop open" section in Parts & Features Troubleshooting for more  
information.  
The temperature setting for the freezer is too warm.  
• The recommended temperature for the freezer compartment for normal ice production is  
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.  
Icemaker is not  
making ice  
Refrigerator was recently installed or icemaker recently connected.  
• It may take up to 24 hours for each compartment to reach the desired temperature and  
for the icemaker to begin making ice.  
Icemaker is not turned on.  
• Locate the icemaker ON/OFF and confirm that it is turned on.  
The ice detecting sensor is obstructed.  
• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make  
sure that the sensor area is clean at all times for proper operation.  
The refrigerator is not connected to a water supply or the supply shutoff valve is not  
turned on.  
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.  
Icemaker shutoff (arm or sensor) obstructed.  
• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.  
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is  
a clear path between the two sensors.  
Reverse osmosis water filtration system is connected to your cold water supply.  
• Reverse osmosis filtration systems can reduce the water pressure below the minimum  
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)  
TROUBLESHOOTING 55  
Problem  
Possible Cause & Solution  
Water supply contains minerals such as sulfur.  
Ice has bad taste or  
odor.  
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In  
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste  
in all water supplies.  
Icemaker was recently installed.  
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale  
taste. Throw away old ice and make a new supply.  
The food has not been stored properly in either compartment.  
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.  
The interior of the refrigerator needs to be cleaned.  
• See the Maintenance section for more information.  
The ice storage bin needs to be cleaned.  
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry  
before reinstalling it.  
Icemaker is making  
too much ice.  
Icemaker shutoff (arm/ sensor) is obstructed.  
• Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the  
arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor,  
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait  
24 hours to confirm proper operation.  
Ice is not dispensing. Unable to hear the sound of ice coming out?  
• In the control panel, select the modes for cubed ice and crushed ice alternately to dispense  
the ice.  
Doors are not closed completely.  
• Ice will not dispense if any of the refrigerator doors are left open.  
Infrequent use of the dispenser.  
• Infrequent use of the ice dispenser will cause the cubes to stick together over time, which  
will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/  
sticking together. If they are, break up the ice cubes to allow for proper operation.  
The delivery chute is clogged with frost or ice fragments.  
• Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a  
plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.  
The dispenser display is locked.  
• Press and hold the Lock button for three seconds to unlock the control panel and  
dispenser.  
Ice bin is empty.  
• It may take up to 24 hours for each compartment to reach the desired temperature and  
for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not  
obstructed. Once the ice supply in the bin has been completely exhausted, it may take up  
to 90 minutes before additional ice is available, and approximately 24 hours to completely  
refill the bin.  
56 TROUBLESHOOTING  
Water  
Problem  
Possible Cause & Solution  
Water filter has been exhausted.  
• Replacing the water filter is recommended:  
Water is dispensing  
slowly.  
-
-
-
-
Approximately every six months.  
When the water filter indicator turns on.  
When the water dispenser output decreases.  
When the ice cubes are smaller than normal.  
Reverse osmosis filtration system is used.  
• Reverse osmosis filtration systems can reduce the water pressure below the minimum  
amount and result in icemaker issues. If the problem persists, it may be necessary to  
contact a plumber.  
Low house water supply pressure.  
• The water pressure must be between 20 and 120 psi on models without a water filter and  
between 40 and 120 psi on models with a water filter. If the problem persists, it may be  
necessary to contact a plumber.  
Water is not  
dispensing.  
New installation or water line recently connected.  
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air  
and contaminants from the system. Do not dispense the entire 2.5 gallon amount  
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60  
seconds OFF.  
The dispenser panel is locked.  
• Press and hold the Lock button for three seconds to unlock the control panel and  
dispenser.  
The dispenser is not set for water dispensing.  
• The dispenser can be set for ice or water. Make certain that the control panel is set for the  
proper operation. Press the Water button on the control panel to dispense water.  
Refrigerator or freezer doors are not closed properly.  
• Water will not dispense if any of the refrigerator doors are left open.  
Water filter has been recently removed or replaced.  
• After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five  
minutes) to remove trapped air and contaminants from the system. Do not dispense the  
entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of  
30 seconds ON and 60 seconds OFF.  
Tubing connecting refrigerator to house supply valve is kinked.  
• The tubing can kink when the refrigerator is moved during installation or cleaning.  
Resulting in reduced water flow. Straighten or repair the water supply line and arrange it  
to prevent future kinks.  
The house water supply is not connected, the valve is not turned on fully, or the valve is  
clogged.  
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If  
the problem persists, it may be necessary to contact a plumber.  
Dispensing warm  
water.  
Refrigerator was recently installed.  
• Allow 24 hours after installation for the water storage tank to cool completely.  
The water dispenser has been used recently and the storage tank was exhausted.  
• Depending on your specific model, the water storage capacity will range from  
approximately 20 to 30 oz.  
TROUBLESHOOTING 57  
Problem  
Possible Cause & Solution  
Dispenser has not been used for several hours.  
Dispensing warm  
water.  
• If the dispenser has not been used for several hours, the first glass dispensed may be  
warm. Discard the first 10oz.  
Refrigerator is connected to the hot water supply.  
• Make sure that the refrigerator is connected to a cold water pipe.  
WARNING: Connecting the refrigerator to a hot water line may damage the  
icemaker.  
Water has bad taste  
or odor.  
Water supply contains minerals such as sulfur.  
• A water filter may need to be installed to eliminate taste and odor problems.  
Water filter has been exhausted.  
• Replacing the water filter is recommended:  
-
-
-
-
Approximately every six months.  
When the water filter indicator turns on.  
When the water dispenser output decreases.  
When the ice cubes are smaller than normal.  
Refrigerator was recently installed.  
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air  
and contaminants from the system. Do not dispense the entire 2.5 gallon amount  
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60  
seconds OFF.  
Parts & Features  
Problem  
Possible Cause & Solution  
Doors will not close  
correctly or pop  
open.  
Food packages are blocking the door open.  
• Rearrange food containers to clear the door and door shelves.  
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.  
• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct  
positions. See the Operation section for more information.  
The doors were removed during product installation and not properly replaced.  
• Remove and replace the doors according to the Removing and Replacing Refrigerator  
Handles and Doors section.  
Refrigerator is not leveled properly.  
• See Door Alignment in the Refrigeration Installation section to level refrigerator.  
Doors are difficult to The gaskets are dirty or sticky.  
open.  
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or  
kitchen wax on the gaskets after cleaning.  
Door was recently closed.  
• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can  
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to  
equalize, then see if it opens more easily.  
Refrigerator wobbles Leveling legs are not adjusted properly.  
or seems unstable  
• Refer to the Leveling and Door Alignment section.  
Floor is not level.  
• It may be necessary to add shims under the leveling legs or rollers to complete installation.  
58 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Lights do not work.  
LED interior lighting failure.  
• The refrigerator compartment lamp is LED interior lighting, and service should be  
performed by a qualified technician.  
Refrigerator has an  
unusual odor.  
The Air Filter may need to be set to the MAX setting or replaced.  
• Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter  
may need to be replaced. See the Replacing the Air Filter section for replacement  
instructions.  
The interior of the  
refrigerator is  
covered with dust or  
soot.  
The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.  
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,  
chimney or candle.  
Noises  
Problem  
Clicking  
Possible Cause & Solution  
The defrost control will click when the automatic defrost cycle begins and ends. The  
thermostat control (or refrigerator control on some models) will also click when cycling  
on and off.  
• Normal Operation  
Rattling  
Rattling noises may come from the flow of refrigerant, the water line on the back of  
the unit, or items stored on top of or around the refrigerator.  
• Normal Operation  
Refrigerator is not resting solidly on the floor.  
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door  
Alignment section.  
Refrigerator with linear compressor was jarred while running.  
• Normal Operation  
Whooshing  
Evaporator fan motor is circulating air through the refrigerator and freezer  
compartments.  
• Normal Operation  
Air is being forced over the condenser by the condenser fan.  
• Normal Operation  
Gurgling  
Popping  
Sizzling  
Refrigerant flowing through the cooling system.  
• Normal Operation  
Contraction and expansion of the inside walls due to changes in temperature.  
• Normal Operation  
Water dripping on the defrost heater during a defrost cycle.  
• Normal Operation  
Vibrating  
If the side or back of the refrigerator is touching a cabinet or wall, some of the normal  
vibrations may make an audible sound.  
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall  
or cabinet.  
Dripping  
Water running into the drain pan during the defrost cycle.  
• Normal Operation  
TROUBLESHOOTING 59  
Problem  
Possible Cause & Solution  
Pulsating or high-  
pitched sound  
Your refrigerator is designed to run more efficiently to keep your food items at the  
desired temperature. The high efficiency compressor may cause your new refrigerator  
to run longer than your old one, but it is still more energy efficient than previous  
models. While the refrigerator is running, it is normal to hear a pulsating or high-  
pitched sound.  
• Normal Operation  
Wi-Fi  
Problem  
Possible Cause & Solution  
Trouble connecting  
appliance and  
smartphone to Wi- Fi  
network  
The password for the Wi-Fi network was entered incorrectly.  
• Delete your home Wi-Fi network and begin the registration process again.  
• If you are connecting to an iPhone, the password to connect to the module in the  
refrigerator is the last 4 characters of the network name, repeated twice.  
Mobile data for your smartphone is turned on.  
• Turn off the Mobile data on your smartphone before registering the appliance.  
The wireless network name (SSID) is set incorrectly.  
• The wireless network name (SSID) should be a combination of English letters and  
numbers. (Do not use special characters.)  
The router frequency is not 2.4 GHz.  
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and  
connect the appliance to the wireless router. To check the router frequency, check with  
your Internet service provider or the router manufacturer.  
The distance between the appliance and the router is too far.  
• If the appliance is too far from the router, the signal may be weak and the connection may  
not be configured correctly. Move the router closer to the appliance or purchase and  
install a Wi-Fi repeater.  
60 LIMITED WARRANTY  
LIMITED WARRANTY  
USA  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT  
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION  
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND  
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING  
DISPUTES” BELOW.  
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and  
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.  
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only  
when purchased lawfully and used within the United States including U.S. Territories.  
WARRANTY PERIOD  
Sealed System  
(Condenser, Dryer,  
Connecting Tube and  
Evaporator)  
Refrigerator/Freezer  
Compressor  
One (1) year from the  
date of original retail  
purchase  
Five (5) years from the  
date of original retail  
purchase  
Five (5) years from the  
date of original retail  
purchase  
Linear / Inverter  
Compressor Only : Parts  
Only for years 6-10 from  
the date of original retail  
purchase (You will be  
charged for labor.)  
Parts and Labor (internal/ Parts and Labor  
functional parts only)  
Parts and Labor  
• Replacement Products and parts are warranted for the remaining portion of the original warranty period  
or ninety (90) days, whichever is greater.  
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory  
remanufactured.  
• Replaced Product or part(s) will be the property of LG.  
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain  
warranty service under this limited warranty.  
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN  
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES  
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST  
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF  
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER  
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE  
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.  
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL  
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE  
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU  
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.  
THIS LIMITED WARRANTY DOES NOT COVER:  
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct  
unauthorized repairs.  
   
LIMITED WARRANTY 61  
• Damage or failure of the Product to perform during power failures and interrupted or inadequate  
electrical service.  
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted  
drain lines, inadequate or interrupted water supply or inadequate supply of air.  
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or  
contrary to the Product owner’s manual.  
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts  
of nature, or any other causes beyond the control of LG.  
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is  
used for other than the intended purpose, or any water leakage where the Product was not properly  
installed.  
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.  
• Damage or failure of the Product caused by transportation, storage, and/or handling, including  
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is  
reported within one (1) week of delivery.  
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or  
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or  
maintenance includes installation or maintenance contrary to the Product owner’s manual.  
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable  
cleaning products, or any other products or services that were not authorized by LG.  
• Damage or missing items to any display or open box Product.  
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.  
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.  
• Increases in utility costs and additional utility expenses.  
• Any noises associated with normal operation.  
• Products used for other than normal and proper household use (e.g., commercial or industrial use,  
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.  
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and  
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with  
the Product Owner's manual.  
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air  
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under  
this limited warranty.  
The cost of repair or replacement under these excluded circumstances shall be borne by You.  
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION  
Call 1-800-243-0000 and select the appropriate option from the menu.  
Or visit our website at http://www.lg.com  
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC  
PROCEDURE FOR RESOLVING DISPUTES:  
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED  
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND  
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH  
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include  
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
62 LIMITED WARRANTY  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG  
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.  
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The  
notice must provide your name, address, and telephone number; identify the product that is the subject of  
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to  
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us  
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute  
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or  
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you  
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of  
arbitration, either party may bring an individual action in small claims court, but that small claims court  
action may not be brought on a class or representative basis.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be administered by the American Arbitration Association  
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that  
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the  
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner  
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,  
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a  
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will  
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on  
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,  
except that issues relating to the scope and enforceability of the arbitration provision and to the  
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this  
provision.  
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any  
disputes between us except to the extent that such law is preempted by or inconsistent with applicable  
federal law.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000  
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as  
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the  
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering  
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the  
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator  
can award them to the same extent that a court would. If the arbitrator finds either the substance of your  
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by  
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will  
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously  
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise  
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails  
in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the  
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a  
location within the federal judicial district in which you reside unless we both agree to another location or  
we agree to a telephonic arbitration.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no  
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by  
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-  
LIMITED WARRANTY 63  
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;  
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)  
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://  
Number”).  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and  
do not opt out, then you accept all terms and conditions of the arbitration provision described above.  
64 LIMITED WARRANTY  
Canada  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT  
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,  
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER  
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS  
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”  
BELOW.  
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and  
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its  
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This  
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product  
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole  
discretion of LGECI.  
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will  
begin sixty (60) days from the date of manufacture)  
Sealed System (Condenser, Dryer, Connecting  
Tube and Evaporator)  
Linear / Inverter  
Compressor  
Refrigerator  
One (1) year from the  
date of original retail  
purchase  
One (1) year from the  
date of original retail  
purchase  
Seven (7) years from the  
date of original retail  
purchase  
Ten (10) years from the  
date of original retail  
purchase  
Parts and Labor (internal/ Parts and Labor  
functional parts only)  
Parts only (Consumer will Part only (Consumer will  
be charged for labor) be charged for labor)  
• Replacement products and parts are warranted for the remaining portion of the original warranty period  
or ninety (90) days, whichever is greater.  
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory  
remanufactured, all at the sole discretion of LGECI.  
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain  
warranty service under this Limited Warranty.  
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS  
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES  
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT  
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A  
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT  
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR  
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR  
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER  
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE  
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR  
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS  
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING  
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR  
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT  
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.  
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from  
province to province depending on applicable provincial laws. Any term of this Limited Warranty that  
negates or varies any implied condition or warranty under provincial law is severable where it conflicts  
with such provincial law without affecting the remainder of this warranty’s terms.  
 
LIMITED WARRANTY 65  
THIS LIMITED WARRANTY DOES NOT COVER:  
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or  
plumbing; or iii) correct unauthorized repairs or installations of the Product;  
• Damage or failure of the Product to perform during power failures and interrupted or inadequate  
electrical service;  
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,  
inadequate or interrupted water supply or inadequate supply of air;  
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the  
instructions outlined in the Product’s owner’s manual;  
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts  
of God, or any other causes beyond the control of LGECI or the manufacturer;  
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the  
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper  
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s  
manual;.  
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other  
than the intended household purpose/use of the Product, or damage or failure resulting from any water  
leakage due to improper installation of the Product;  
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;  
• Damage or failure caused by use that is other than normal household use, including, without limitation,  
commercial or industrial use, including use in commercial offices or recreational facilities, or as  
otherwise outlined in the Product’s owner’s manual;  
• Damage or failure caused by the use of any accessories, components or cleaning products, including,  
without limitation, water filters, that are not approved/authorized by LGECI;  
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating  
range or due to excessive sediment in the water supply;  
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other  
damage to the finish of the Product, unless such damage results from defects in materials or  
workmanship and is reported to LGECI within one (1) week of delivery of the Products;  
• Damage or missing items to any display, open box, refurbished or discounted Product;  
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;  
• Products with original serial numbers that have been removed, altered or cannot be readily determined  
at the discretion of LGECI;  
• Increases in utility costs and additional utility expenses in any way associated with the Product;  
• Any noises associated with normal operation of the Product;  
• Replacement of light bulbs, filters, fuses or any other consumable parts;  
• Replacement of any part that was not originally included with the Product;  
• Costs associated with removal and/or reinstallation of the Product for repairs; and  
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts  
covered under this Limited Warranty.  
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150  
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product  
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility  
to bring the Product, at your sole expense, to the ASC for in-warranty repair.  
All costs and expenses associated with the above excluded circumstances, listed under the heading,  
This Limited Warranty Does Not Cover, shall be borne by the consumer.  
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:  
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,  
or visit our website at http://www.lg.com  
66 LIMITED WARRANTY  
PROCEDURE FOR RESOLVING DISPUTES:  
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING  
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH  
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED  
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING  
OR PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include  
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal  
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG  
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must  
provide your name, address, and telephone number; identify the product that is the subject of the claim;  
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the  
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding  
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the  
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG  
will not be disclosed to the arbitrator until the arbitrator determines the dispute.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims  
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided  
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the  
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the  
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be  
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More  
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at  
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or  
representative action. Instead of arbitration, either party may bring an individual action in small claims  
court, but that small claims court action may not be brought on a class or representative basis except to  
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to  
the claims at issue between you and LG.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and  
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial  
commercial arbitration law and rules of the province or territory of your residence. You must also send a  
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20  
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable  
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s  
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues  
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute  
are for the court to decide. The arbitrator is bound by the terms of this provision.  
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty  
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent  
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,  
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the  
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or  
controversy between you and LG.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in  
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.  
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you  
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by  
LIMITED WARRANTY 67  
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding  
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an  
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the  
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose  
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the  
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously  
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as  
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if  
LG prevails in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim  
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-  
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location  
available within the province or territory in which you reside unless you and LG both agree to another  
location or agree to a telephonic arbitration.  
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)  
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent  
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited  
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived  
any provision or part of this Limited Warranty.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no  
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by  
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-  
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;  
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)  
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://  
Number”).  
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this  
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted  
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted  
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the  
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the  
claim, action, dispute or controversy between you and LG.  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and  
do not opt out, then you accept all terms and conditions of the arbitration provision described above.  
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty  
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited  
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over  
the EULA.  
LG Customer Information Center  
For inquiries or comments,  
visit www.lg.com or call:  
U.S.A.  
1-800-243-0000  
1-888-542-2623  
CANADA  
Register your product Online!  

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