OWNER'S MANUAL
FRIDGE & FREEZER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
GN-*392S*GB, GN-*372S*GB, GN-*332S*GB, GN-*312S*GB
MFL71817218
Rev.00_051622
Copyright © 2022 LG Electronics Inc. All Rights Reserved.
3
SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic
precautions, including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
4
SAFETY INSTRUCTIONS
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
• This appliance is intended to be used in household and similar
applications such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses and by clients in hotels, motels and other residential
type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
•
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• Do not damage the refrigerant circuit.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
• Do not locate multiple portable outlet sockets or portable power
supplies at the rear of the appliance.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
5
SAFETY INSTRUCTIONS
• Keep ventilation openings, in the appliance enclosure or in the built-
in structure, clear of obstruction.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
• Do not tilt the appliance to pull or push it when transporting.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not use electrical appliances inside the refrigerator.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
• Disconnect the power cord before cleaning the appliance interior or
exterior.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas air
mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for every
8 g of R600a refrigerant inside the appliance.
6
SAFETY INSTRUCTIONS
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where it is easy to unplug the power
plug of the appliance.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Do not connect a plug adapter or other accessories to the power
plug.
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
7
SAFETY INSTRUCTIONS
must be plugged into an appropriate outlet socket that is installed
and grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in doubt,
consult your dealer.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• The appliance should be connected to a dedicated power line which
is separately fused.
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power cord rating or higher and use the multi socket outlet only for
the appliance.
Operation
• Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
• If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
• Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
8
SAFETY INSTRUCTIONS
• Do not apply excessive force or impact to the back cover of the
appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such as candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not
touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
9
SAFETY INSTRUCTIONS
CAUTION
CAUTION
• To reduce the risk of minor injury to persons, malfunction, or damage
to the product or property when using this product, follow basic
precautions, including the following:
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
10
SAFETY INSTRUCTIONS
Maintenance
• This appliance is equipped with maintenance-free LED interior light.
Do not remove cover or LED lamp in any attempt to repair or change
it. Contact an LG Electronics customer information centre.
• Do not clean glass shelves or covers with warm water when they are
cold. They may shatter if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
11
INSTALLATION
INSTALLATION
Ambient Temperature
Before Installation
•
The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone.
Dimensions and Clearances
Too small of a distance from adjacent items may
result in the degradation of freezing capability and
increased electricity costs. Allow over 50 mm of
clearance between the back of the appliance and
the wall when installing the appliance.
•
The internal temperatures could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
•
The climate class can be found on the rating
label.
A
D
Climate Class
Ambient Temperature
Range ºC
G F E
B
SN (Extended
Temperate)
+10 - +32
N (Temperate)
ST (Subtropical)
T (Tropical)
+16 - +32
H
+16 - +38 / +18 - +38**
C
+10 - +43* / +16 - +43 /
+18 - +43**
-
Type (mm)
* Australia, India, Kenya
** Argentina
-
a
b
700
1720
680
5
c
d
600
1640
710
5
A
B
C
D
E
F
700
1760
680
5
600
1720
710
5
NOTE
•
The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
675
-
675
-
705
-
705
-
Levelling the Appliance
G
H
1309
1212
1309
1212
1254
1031
1254
1031
Adjusting the Levelling Leg
If the appliance seems unsteady, or the doors do
not close easily, adjust the appliance’s tilt using the
instructions below.
NOTE
•
You can determine what type of appliance it is by
looking at the label inside the appliance.
12
INSTALLATION
1
Turn the levelling leg clockwise to raise that
side of the appliance or counterclockwise to
lower it.
Moving the Appliance for
Relocation
Preparing for Relocation
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into the
power plug hook at the rear or on top of the
appliance.
3
4
Tape parts such as shelves and the door handle
to prevent from falling off while moving the
appliance.
2
Open the doors and check to make sure that
they close easily.
NOTE
•
Move the appliance with more than two people
carefully. When transporting the appliance
over a long distance, keep the appliance
upright.
Leveling the doors may not be possible when the
floor is not leveled, or is of weak or poor
construction.
•
•
The refrigerator is heavy and should be installed
on a rigid and solid surface.
5
After installing the appliance, connect the
power plug into a mains outlet socket and
switch it on.
Some timber flooring may cause levelling
difficulties if it flexes excessively.
Turning on the Power
Connecting the Appliance
After installing the appliance, connect the power
plug into the outlet socket. Do not double up with
other appliances on the same outlet.
NOTE
•
After connecting the power supply cord (or plug)
to the outlet, wait 3 or 4 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
•
To turn off the appliance, disconnect the power
plug from the socket outlet.
13
OPERATION
OPERATION
the repair technician from the our information
centre may have difficulty finding the problem.
Before Use
Notes for Operation
•
•
•
•
Users should keep in mind that frost can form if
the door is not closed completely or if the
humidity is high during the summer.
Suggestion for Energy Saving
•
For the most efficient use of energy, keep all
inner parts (e.g. door bins, drawers and shelves)
on their original location.
Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
•
Ensure there is sufficient space between stored
foods. This allows cold air to be circulated evenly
and lowers electricity bills.
Opening the door for long periods can cause a
significant increase of the temperature in the
compartments of the appliance.
•
•
Store hot food only after it has cooled in order to
prevent dew or frost.
If the refrigerating appliance is left empty for
long periods, switch off, defrost, clean, dry, and
leave the door open to prevent mould
developing within the appliance.
When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
•
•
Do not set the temperature of the appliance
lower than needed.
Door Open Alarm
The alarm sounds 3 times in 30 second intervals if
the door is left open or not completely closed for 1
minute.
Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
•
Note that a temperature rise after defrosting has
a permissible range in the appliance
specifications. If you wish to minimise the impact
on the food storage due to a temperature rise,
seal or wrap the stored food in several layers.
NOTE
•
Contact the LG Electronics customer information
centre if the alarm sound continues even after
closing all doors.
Storing Foods Effectively
•
Food may freeze or spoil if stored at the wrong
temperature. Set the refrigerator to the correct
temperature for the food being stored.
Failure Detection
The appliance can automatically detect problems
during the operation.
•
•
Store frozen food or refrigerated food inside
sealed containers.
NOTE
Check the expiration date and label (storage
instructions) before storing food in the
appliance.
•
If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
•
•
Do not store food for a long period of time if it
spoils easily at a low temperature.
•
If an error code is indicated on the display, do
not turn off the power. Immediately contact the
LG Electronics customer information centre and
report the error code. If you turn off the power,
Do not place unfrozen food in direct contact with
food that is already frozen. It could be necessary
14
OPERATION
to reduce the quantity to be frozen if freezing
every day is anticipated.
Freezing the Maximum Amount
of Food
If large quantities of food are to be stored, the
icemaker should be taken out of the appliance and
the food should be stacked directly on the freezer
shelves in the freezer compartment.
•
•
Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
Store raw meat and fish in suitable containers in
the refrigerator, so that it is not in contact with or
drip onto other food.
NOTE
•
•
Refrigerated foods and other food items can be
stored on top of the vegetable drawer.
•
Insert the icemaker in the right position.
Avoid refreezing any food which has been
completely thawed. Freezing any food which has
been completely thawed again will lower its taste
and nutrition.
Two Star Compartment
•
Cool hot food before storing. If too much hot
food is placed inside, the internal temperature of
the appliance can increase and negatively affect
other foods stored in the appliance.
•
•
•
Two star (a) basket or drawer can be used to
store ice and food from -12 °C to -18 °C for short
periods.
Two star frozen food compartments are suitable
for storing pre-frozen food, storing or making
icecream and making ice cubes.
•
•
Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
Two star compartments are not suitable for the
freezing of fresh food.
temperature for the food to be stored correctly.
•
•
If there are chill compartments in the appliance,
do not store vegetables and fruits with higher
moisture content in the chill compartments as
they may freeze due to the lower temperature.
In the event of a blackout, call the electricity
company and ask how long it is going to last.
-
You should avoid door openings while the
power is off.
-
When the power supply gets back to normal,
check the condition of the food.
Maximum Freezing Capacity
•
Express Freeze function will allow the freezer to
reach its maximum freezing capacity. This
generally takes up to 21 hours and automatically
switches off.
•
•
Express Freeze must be switched on when fresh
products are placed in the freezer compartment.
To get better air circulation, insert all inner parts
like baskets and shelves.
15
OPERATION
Product Features
The appearance or components of the appliance may differ from model to model.
Interior (Two Star
a)
*1 This feature is only available on some models.
a
b
Water Dispenser
Freezer Shelf
Stores frozen foods such as meat, fish, and icecream.
c
Moving Icemaker
This is where ice is manually produced and stored.
•
You can slide the icemaker along the shelf from side to side to any desired position.
d
e
Freezer Temperature Controller
This controller regulates the air flow to the freezer compartment by setting it to a suitable balance.
Freezer Door Basket
Stores small packages of frozen food. Do not store ice cream or food which will be stored for a long
period of time.
NOTE
•
The number of freezer door baskets with two star section may vary depending on model purchased.
f
Air filter
16
OPERATION
Reduces odours inside the fridge compartment.
NOTE
•
Do not disassemble the air filter. If you want to replace it, please contact the LG Electronics customer
information centre.
g
Fresh Room
This is where food items are stored at a colder temperature than the regular fridge area.
h
i
Pull Out Tray
Fridge Temperature Control Panel
Sets the fridge temperature.
j
k
Door Cooling
Cold air comes out to keep the fridge door basket cool.
Fridge Shelf
Stores refrigerated foods and fresh foods.
Stores the foods with higher moisture content at the front of the shelf.
The shelf height can be adjusted by inserting the shelf in another groove of different height.
l
Bottom Shelf
Stores refrigerated foods and fresh foods.
CAUTION
•
Do not store any items at the front of the bottom shelf. The items may fall and cause an injury or
appliance damage.
m
n
o
p
Fridge Drawer
Stores fruits and vegetables.
Water Tank
This is where water is stored to supply the dispenser.
Fridge Door Basket
Stores small packages of refrigerated foods, drinks and sauce containers.
Movable Egg Tray
This is where eggs are stored.
•
You can move it to and use it at a desired position as needed. However, do not use it as the ice bin or
place it on the shelf on top of the fridge or the vegetables drawer.
17
OPERATION
Control Panel
The actual control panel may differ from model to model.
Control Panel and Functions
*1 This control panel is only available on some models.
Control Panel 1: Inside the Fridge
Type A
a
b
Freezer
Press this button repeatedly to select a desired temperature between Cold and Coldest
The default freezer temperature is
Convertible
You can set the freezer temperature to the same range as the fridge temperature.
.
•
e.
•
Press this button for 3 seconds. When the left LED light lit, press the Fridge button repeatedly to
select a desired temperature between Cold and Coldest
.
•
Press this button for 3 seconds to disable Convertible function, as LED light off.
c
d
Fridge
Press this button repeatedly to select a desired temperature between Cold and Coldest
.
•
The default fridge temperature is
Express Freeze
This function can quickly freeze a large amount of ice or frozen foods.
f.
•
•
This function is enabled and disabled in turn each time you press the button for 3 seconds.
This function automatically terminates after a specific period has passed.
Type B
18
OPERATION
Turn the dial to select a desired temperature between Min and Max
.
Control Panel 2: Inside the Freezer
Turn the dial to select a desired temperature between Min and Max
.
Setting the Freezer
NOTE
Temperature Level (1-5)
•
Wait until 2 or 3 hours have passed after
connecting the appliance to the outlet before
storing food in the appliance.
The temperature can be adjusted from level 1 to
level 5. Level 3 is recommended.
•
You can lower the temperature by turning the
controller to the right and raise the temperature
by turning the controller to the left.
•
The internal temperatures could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
•
Setting the controller at level 4-5 will maintain a
low temperature in the freezer. When the quick
freezing is finished (level 5), set the controller to
the recommended level.
Water Dispenser
This feature is only available on some models.
Using the Dispenser
You can dispense water by pressing the lever.
19
OPERATION
1
2
Open the cap on the top of the water tank.
•
Press the paddle
cold water.
a
of the water dispenser to get
Fill the water tank with potable water and close
the cap.
CAUTION
•
Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
WARNING
•
•
Fill with potable water only. Do not fill the water
tank with beverages or hot water.
Children should not be allowed near the water
tank.
NOTE
•
If the cup rim is small, water may splash out of
the glass or miss it completely.
CAUTION
Cleaning the Dispenser
•
Do not apply excessive force or impact when
removing or assembling the water dispenser
tank.
•
Wipe the entire area with a damp cloth. The
dispenser may become wet easily due to spilled
water.
•
Wipe the dispenser outlet frequently with a clean
cloth as it may get dirty easily.
NOTE
•
The water tank should be washed before filling it
with potable water.
•
If water does not come out, fill the water tank
with potable water.
Cleaning the Water Tank
NOTE
1
Remove the water tank cover.
•
Lint from a cloth may adhere to the outlet.
Filling the Water Tank
The water tank holds the water which is to be
dispensed.
2
Empty the water tank.
20
OPERATION
3
Hold the water tank with both hands and pull it
up.
1
Pull out the ice tray from the Icemaker.
4
Remove the water valve
turning it clockwise.
a
in the water tank by
2
3
4
Fill the ice tray with water up to the marked
water line.
Hold and push the ice tray back to its original
position.
Hold the lever of the ice tray and turn it
clockwise to release the ice cubes.
5
6
Clean the water tank and the water valve in
running water. Wipe the inside and outside of
the water tank and the fridge door with a clean
cloth.
Mount the water tank in the reverse order of
the removal process.
5
Hold the handle of the ice basket and pull out
it.
NOTE
•
Clean water tanks if they have not been used for
48 hours.
WARNING
•
Fill with potable water only.
CAUTION
Icemaker
•
•
•
Be careful not to spill water when pushing the ice
tray.
This feature is only available on some models.
Be careful not to twist the ice tray with force as it
can be broken.
Using the Moving Icemaker
This is where ice is manually produced and stored.
If you open and close the freezer door
frequently, it may take longer for water to be
frozen.
•
Do not fill the ice basket with water.
21
OPERATION
Fridge Drawer
NOTE
•
You can remove the ice maker to create more
Removing and Refitting the
Fresh Vegetable Drawer
space inside the freezer compartment if you do
not use it.
•
•
If the ice tray is overfilled, the ice cubes may stick
together and be difficult to remove.
1
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and gently pull
it out outward until the drawer stops
completely.
Ice can be removed more easily by pouring
water on the ice tray.
2
Lift the vegetable drawer up and remove it by
pulling it out.
Using the Ice Tray
This is where ice is manually produced.
Fill the ice tray with water up to the marked water
line.
WARNING
•
Fill with potable water only.
3
Mount the vegetable drawer in the reverse
order of the removal process.
CAUTION
•
•
Be careful not to twist the ice tray with force as it
can be broken.
CAUTION
If you open and close the freezer door
frequently, it may take longer for water to be
frozen.
•
Remove all food from inside the appliance,
otherwise injuries can be caused by the weight
of stored foods.
NOTE
•
If the ice tray is overfilled, the ice cubes may stick
together and be difficult to remove.
•
Ice can be removed more easily by pouring
water on the ice tray.
22
OPERATION
Door Basket
CAUTION
•
Do not place food on the marked area
a
of the
Removing/Refitting the Door
Basket
bottom shelf. The fridge door may not close
completely.
1
Hold both edges of the basket and remove it by
lifting it upward.
2
Refit the door basket in the reverse order of the
removal process.
Shelf
Removing/Refitting the Shelf
1
Hold the both side of the shelf. Lift the shelf up
and remove it by pulling it out.
2
Refit the shelf by sliding it inward until the shelf
snaps into the frame.
23
SMART FUNCTIONS
SMART FUNCTIONS
Using Audible Diagnosis to
Diagnose Issues
LG ThinQ Application
This feature is only available on models with the
c
or
d
logo.
*1 This control panel is only available on some
models.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
Follow the instructions below to use the audible
diagnosis method.
LG ThinQ Application Feature
Smart Diagnosis
If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
•
Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1
2
Open the fridge door.
NOTE
Close and open the fridge door 5 times within
8 seconds.
•
The application is subject to change for product
improvement purposes without notice to users.
NOTE
•
If you do not close and open the door 5 times
within 8 seconds, the time will be reset. Then you
have to close and open the door 5 times again.
Installing the LG ThinQ
Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
3
If the buzzer sounds 4 times, open the freezer
door and hold the phone near the speaker
hole.
Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
4
After the data transfer is complete, the
•
For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
diagnosis will be displayed in the application.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
•
The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
24
MAINTENANCE
MAINTENANCE
Cleaning the Interior
Cleaning
•
When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance. Otherwise, injury may occur due
to the weight of stored foods.
General Cleaning Tips
•
Performing manual defrosting, maintenance or
cleaning of the appliance while food is stored in
the freezer can raise the temperature of the food
and reduce its storage life.
•
Detach the shelves and drawers and clean them
with water, and then dry them sufficiently,
before replacing them.
•
•
Regularly clean any surfaces that can come in
contact with food.
•
•
Regularly wipe the door gaskets with a wet soft
towel.
When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not use
cleaning agents containing flammable
substances. This may cause discolouration or
damage to the appliance.
Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
•
•
Never clean the shelves or containers in the
dishwasher. The parts may become deformed
due to the heat.
-
Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions. Users do not need to
defrost it manually.
•
After cleaning, check if the power cable is
damaged.
Cleaning the Exterior
•
When cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the outlet
to avoid any static discharge that can damage
the electronics or cause an electric shock.
Regular cleaning of the rear and side ventilation
covers is recommended to maintain reliable and
economical operation of the unit.
•
•
Keep the air vents on the exterior of the
appliance clean. Blocked air vents can cause fire
or appliance damage.
For the appliance exterior, use a clean sponge or
soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft cloth. Do not use
contaminated cloths when cleaning the stainless
steel doors. Always use a dedicated cloth and
wipe in the same direction as the grain. This
helps reduce surface staining and tarnishing.
25
TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Cooling
Symptoms
Possible Cause & Solution
Is there a power interruption?
Check the power of other appliances.
Check the power of other appliances.
Plug the power plug in the outlet properly.
There is no
refrigeration or
freezing.
•
•
A fuse in your home may be blown or the circuit breaker tripped. Or the
appliance is connected to a GFCI (Ground Fault Circuit Interrupter)
outlet, and the outlet's circuit breaker has tripped.
•
Check the main electrical box and replace the fuse or reset the circuit
breaker. Do not increase fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
•
Reset the circuit breaker on the GFCI. If the problem persists, contact an
electrician.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
Set the fridge or freezer temperature to a colder setting.
•
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
•
Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
•
Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you put in too much food?
Maintain an appropriate space between food.
Are the appliance doors completely closed?
•
•
Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
•
Adjust the installation position to make enough space around the
appliance.
The appliance contains Is the fridge or freezer temperature set to 'Warm'?
a bad smell.
•
Set the fridge or freezer temperature to a colder setting.
26
TROUBLESHOOTING
Symptoms
Possible Cause & Solution
The appliance contains Did you put in food with a strong smell?
a bad smell.
•
Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
•
Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
Condensation & Frost
Symptoms
Possible Cause & Solution
Did you store hot food without cooling it first?
Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
There is condensation
inside the appliance or
on the bottom of the
vegetable drawer
cover.
•
•
Although the condensation will disappear soon after you close the
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
•
Condensation can form due to the temperature difference from the
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
•
Store food in a covered or sealed container.
Water
Symptoms
Possible Cause & Solution
Water does not come
out.
The water dispenser tank may be empty. (Non plumbed models only)
Fill the water dispenser tank.
Is the water tank installed properly?
•
•
Insert the water tank into the slot until the concave surface
Make sure both sides are properly seated.
a
is shown.
27
TROUBLESHOOTING
Parts & Features
Symptoms
Possible Cause & Solution
The inside lamp in the
appliance does not
turn on.
Lamp failure
•
Close the door and re-open. If the lamp does not turn on, please contact
the LG Electronics customer information centre. Do not attempt removal
of the lamp.
Noises
Symptoms
Possible Cause & Solution
The appliance is noisy
and generates
abnormal sounds.
Is the appliance installed on a weak floor or improperly levelled?
Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
•
•
Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
Remove the object on top of the appliance.
•
•
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