LG AS10GD User Manual

OWNER’S MANUAL  
AIR PURIFIER  
For safe and easy use of the product please read the instruction  
manual before use.  
AS10GD Series  
AS65GD Series  
EN ENGLISH  
MFL70445444  
Rev.00_060421  
Copyright © 2021 LG Electronics Inc. All rights reserved  
EN  
SAFETY INSTRUCTIONS  
READ AND SAVE THESE INSTRUCTIONS  
The following safety guidelines are intended to prevent unforeseen risks  
or damage from unsafe or incorrect operation of the appliance.  
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as  
described below.  
This symbol is displayed to indicate matters and operations  
that can cause risk. Read the text marked with this symbol  
carefully and follow the instructions in order to avoid risk.  
WARNING  
This indicates that failure to follow the instructions can cause  
serious injury or death.  
CAUTION  
This indicates that failure to follow the instructions can cause minor  
injury or damage to the product.  
IMPORTANT SAFETY INSTRUCTIONS  
WARNING  
To reduce the risk of explosion, fire, death, electric shock,  
injury or scalding to persons when using this product, follow  
basic precautions, including the following:  
Children in the Household  
This appliance is not intended for use by persons (including children)  
with reduced physical, sensory or mental capabilities, or lack of  
experience and knowledge, unless they have been given supervision  
or instruction concerning use of the appliance by a person  
responsible for their safety. Children should be supervised to ensure  
that they do not play with the appliance.  
3
EN  
Installation  
Do not install the appliance on an uneven or inclined surface.  
Do not install the appliance in an area exposed to direct sunlight or  
near heat-generating equipment.  
Do not install the product in a place where combustible gas may leak  
or industrial oil or metallic particulates are present.  
Do not allow the appliance to push against the power cord or plug.  
Do not touch the power plug with wet hands.  
When unplugging the power cord, always pull it by the plug.  
Unplug the appliance during thunder or lightning storms or when not  
in use for a long time.  
Do not bend the power cable excessively or place a heavy object on  
top of it.  
Do not extend the length of the power cable or alter it.  
Do not use several devices on a multi-socket extension outlet.  
Make the connection securely so that screw in terminals may not be  
loosened when the cable is pulled.  
Make sure that the power cable cannot be be pulled out or damaged  
during operation.  
If the supply cord is damaged, it must be replaced by the  
manufacturer, its service agent or similarly qualified person in order to  
avoid a hazard.  
4
EN  
Operation  
If the appliance is immersed in water, stop using it and contact an LG  
Electronics Customer Information Center.  
If there is a gas leakage (isobutane, propane, LNG, etc.), do not  
touch the product or power plug and ventilate the area immediately.  
Do not clean the appliance with brushes, cloths or sponges which are  
abrasive or made of metal.  
If you detect any abnormal noise, odor or smoke, unplug the product  
immediately and contact an LG Electronics Customer Information  
Center.  
Only an authorized repair person should disassemble, repair, or  
modify the appliance.  
Do not use or store fire, combustibles (ether, benzene, alcohol,  
drugs, propane, butane, combustible spray, insecticide, air freshener,  
cosmetics, etc.) or flammable materials (candles, lamps, etc.) near  
the product.  
Do not place the power cord under rugs, carpeting or mats.  
Do not allow animals or pets to chew on the power cord.  
Do not move the appliance when it is in operation.  
Do not hit the appliance.  
Do not insert hands or metal objects into the air inlet or outlet.  
Do not install and use broken parts.  
Do not put flammables into the appliance.  
Do not move or operate the appliance while its cover is open.  
Do not allow children to climb on or play with the appliance.  
Do not place anything on top of the appliance.  
The fan is not a toy. It should not be played with or placed where  
young children can reach it.  
5
EN  
Maintenance  
Dispose of the packing materials (vinyl, styrofoam, etc.) to keep them  
out of reach of children.  
Take care not to injure or pinch yourself when you detach and  
reattach parts of the appliance.  
Turn off and unplug the appliance before cleaning it or replacing the  
filter.  
Battery  
A button/coin-shaped battery is used in the remote controller of the  
appliance. If you accidentally swallow the battery, consult a doctor  
immediately for emergency treatment. If you fail to receive first aid  
within 2 hours after you swallow the battery, you may experience  
damage to your internal organs or death in severe cases.  
Do not swallow the battery.  
If the battery tray is not secured firmly, stop using the remote  
immediately and keep it away from children.  
6
EN  
CAUTION  
To reduce the risk of minor injury to persons, malfunction, or  
damage to the product or property when using this product,  
follow basic precautions, including the following:  
Installation  
Do not tilt the appliance to pull or push it when transporting.  
Do not install the appliance in a vehicle, RV, or marine vessel.  
Do not place the appliance near a TV or stereo equipment.  
Do not place the appliance under bright light.  
The appliance must be installed in accordance with national wiring  
regulations.  
When moving or storing the appliance, wrap the power cord around  
the base of the appliance to prevent personal injury, damage to the  
cord or damage to floors.  
Do not place the appliance near curtains.  
Operation  
Do not use the product for removal of toxic gas such as carbon  
monoxide.  
Do not use the product for ventilation purposes.  
Do not use the appliance for a long time in a region with unstable  
voltage.  
Do not place obstacles around the air inlet or outlet.  
For safe use of the appliance, children or others with reduced  
mental capabilities need to be closely monitored by a person who is  
responsible for their safety.  
Do not use the product for special purposes such as preserving  
plants, precision instruments, artworks, etc.  
Do not operate the appliance with wet hands.  
Do not let the moisture from a humidifier directly touch the appliance.  
7
EN  
Do not use the appliance while it is not in an upright position.  
Do not use the appliance near objects vulnerable to heat.  
Do not use detergents, cosmetics, chemicals, air fresheners, or  
disinfectants in the appliance.  
Do not touch any internal parts while the unit is operating or  
immediately after operation.  
Use the filter only for its intended purpose.  
The Deodorizing Care filter and Safe Plus filter are assembled  
together. Do not try to detach them from each other.  
Do not insert any objects into the clean booster.  
Do not operate the product while the clean booster cover and grille  
are separated.  
Do not insert hands or metal objects into the moving parts of the  
clean booster.  
Do not press multiple buttons at the same time on the remote  
controller.  
Do not kick or step on the remote controller.  
Do not use the remote controller near water or in areas with high  
humidity.  
Do not expose the remote controller to fire or high temperatures.  
Maintenance  
Do not use strong detergents or solvents to clean the product. Use a  
soft cloth to clean.  
Do not clean the appliance with an alkaline detergent.  
Do not wipe the appliance surface using sulfuric acid, hydrochloric  
acid or organic solvents (thinner, kerosene etc.) or attach a sticker on  
the appliance.  
Do not allow water inside the appliance.  
Do not wash the filter with water.  
Be careful not to damage the ultra-fine filter when cleaning it with a  
vacuum cleaner.  
Do not disassemble the clean booster.  
8
EN  
Battery  
Do not modify the battery.  
An improperly installed battery may cause an explosion.  
Do not recharge or take apart the battery.  
Do not dispose of the battery by placing it in a fire, or expose it to  
high temperatures.  
Remove and store the battery in a safe location if you don’t intend to  
use the remote controller for a long time.  
9
EN  
INSTALLATION  
The exterior or components of the product may vary depending on the model.  
Appliance Overview  
Front View  
Dual Model  
Single Model  
Air outlet (top) / Clean booster  
Bottom air inlet  
Purified air from the filter is emitted.  
Allows you to disassemble the front and  
the rear covers separately.  
Allows you to adjust the direction of wind  
emission.  
Status Display Panel  
Air quality light  
Use it to check the settings of the  
appliance and the air quality.  
The current air quality is indicated by a  
color.  
Control Panel  
Air inlet (top)  
Use it to set the appliance functions.  
Allows you to disassemble the front and  
the rear covers separately.  
Receiver for remote controller signal  
(Only for models with remote controller)  
Bottom air outlet  
Purified air is emitted from the bottom  
filter.  
10  
EN  
Rear View  
Dual Model  
Single Model  
Smart Diagnosis Panel  
Odor (Gas) sensor  
When the product malfunctions or  
breaks down, the product status can be  
checked through Smart Diagnosis.  
It detects a odor (gas).  
Filter  
It eliminates fine particles, smog causing  
materials, sickening home syndrome  
materials, and domestic odor.  
PM1.0 (particles with a diameter between  
1.0 and 2.5 micrometers) sensor  
It detects the concentration of particles.  
Components  
Remote controller/Battery (CR2025, 1EA)  
The remote controller may not be provided depending on the model.  
Owner’s manual  
11  
EN  
Filter system  
Unpacking the Appliance  
Unpack the appliance and remove all packing tape  
and filter vinyl before using the appliance.  
Hold the top of the rear cover of the product  
and pull it slightly to achieve separation.  
1
‘PM1.0&GAS SENSOR SYSTEM’ is marked  
on the rear cover of the product.  
Deodorizing Care filter  
Minimizes smog causing materials  
(SO2, NO2), sickening house syndrome  
materials (toluene, formaldehyde),  
domestic odor, and sulphur compounds.  
Safe Plus Filter  
Remove the packing support from near the  
filter inlet.  
2
Minimizes PM1.0, allergen materials,  
bacterial and viral from the air.  
Ultra-fine filter  
Minimizes large particles floating in the  
air.  
Support  
Filter handle  
Allows you to separate the filter from the  
product.  
CAUTION  
Disassemble the filter and remove the vinyl.  
Do not disassemble the filter forcefully when it  
3
is connected each others.  
12  
EN  
Install the filter in the appliance.  
4
Installation Location  
Requirements  
Install it with the side where the handle is  
attached facing up.  
Install the appliance 1m away from a wall.  
The air inlet needs sufficient space to function  
properly.  
1 m  
Handle  
The performance of the appliance may  
vary depending on the service environment  
(temperature, humidity, etc.).  
Insert the fixing part at the bottom of the cover  
into the fixing grooves at the bottom of the  
product and close the cover.  
5
The appliance can provide the guaranteed  
performance in an environment with humidity  
ranging between 40% and 70%.  
Transportation  
Requirements  
When you relocate or store the appliance, wind  
the power cord onto the bottom of the product to  
prevent it from dragging on the floor.  
Failure to do so may damage the power plug or  
leave a scratch on the floor.  
When carrying the product  
CAUTION  
In case of the dual model, remove the support  
and the vinyl of the filter at the bottom of the air  
purifier in the same way.  
Do not carry the product by holding the  
external cover. Doing so may allow the cover  
to open and the product to drop. Dropping the  
appliance may cause personal injury or product  
malfunction.  
Be sure to remove the filter packing support  
and the vinyl before using the product. Failure  
to do so may cause product malfunction.  
Single  
Model  
Transport the product safely by  
holding the bottom of the product with  
both hands.  
Pay attention to filter direction when installing  
it. Failure to do so may cause product  
malfunction and failure.  
Dual  
Model  
Transport the product safely by having  
two people hold the central part of the  
product.  
13  
EN  
OPERATION  
The exterior or components of the product may vary depending on the model.  
The remote controller may not be provided depending on the model.  
Control Panel  
Start/Stop Button  
Booster Speed Button  
Use it to adjust the fan speed of the clean  
booster.  
Mode Button  
Press and hold it for 3 seconds or more  
to turn on or off the ionizer. (See Using  
the Air Ionizer.)  
Use it to set the mode.  
Pressing it for 3 seconds or more will  
turn on/off the air quality light.  
Swing Button  
Speed Button  
Turns the clean booster left or right.  
Use it to adjust the fan speed of the air  
purifier.  
Indicator Button  
Wi-Fi Function  
Allows you to check the concentration  
of particles in the air by the size of dust  
particles.  
Before appliance connection: Press  
and hold the button for 3 seconds to  
activate the Wi-Fi connection mode.  
After appliance connection: Press and  
hold the button for 3 seconds to control  
the appliance from the LG ThinQ  
smartphone app.  
Sleep Timer Button  
Allows you to use the Off Timer function.  
Pressing and holding it for 3 seconds or  
more locks or unlocks the control panel  
buttons.  
Wi-Fi function off: Press and hold the  
Start/Stop button and the Speed  
button simultaneously for 3 seconds  
or more.  
14  
EN  
Status Display Panel  
Dual Model  
Single Model  
Display of air quality  
Icons  
Icon  
Overall air quality (color)  
The size of dust particles and the  
concentration of particles (color)  
Description  
The concentration of particles and sleep  
timer  
It turns on when it is time to replace  
the filter.  
The concentration of odor (color)  
It turns on when it is time to replace  
the top filter.  
Display operating mode  
Display speed and booster speed  
It turns on when it is time to replace  
the bottom filter.  
Speed: Displays the air purifier’s fan  
speed.  
Booster Speed: Displays the clean  
booster’s fan speed.  
It turns on when the Wi-Fi function  
is activated.  
Sleep Timer Display  
It turns of when the On/Off Timer is  
set with the LG ThinQ application.  
It turns on when the control panel  
is locked.  
It turns on when the ionizer turns  
on.  
15  
EN  
Remote controller  
WARNING  
This appliance, including the remote controller,  
is equipped with a button/coin type battery  
(CR2025).  
Swallowing the battery may cause serious  
injury or death. If the battery is swallowed,  
immediately go to a hospital emergency room  
to see a doctor.  
Make sure to keep the battery out of children’s  
reach.  
If the battery tray is not fixed firmly, stop using  
it and put it out of children’s reach.  
CAUTION  
Do not alter the battery arbitrarily. Doing so  
may cause fire or a appliance failure.  
Inserting the battery incorrectly may cause  
explosion.  
Do not charge or disassemble the battery.  
Doing so may cause explosion.  
Do not discard the battery in a place with  
flames or heat. Doing so may cause explosion.  
Start/Stop Button  
Do not press a number of buttons  
simultaneously. Doing so may cause the  
appliance to become inoperable or malfunction.  
Speed Button  
Use it to adjust the fan speed of the air  
purifier.  
Do not use it in a place with wet or moist  
conditions. Doing so may cause fire or an  
electric shock.  
Sleep Timer Button  
Do not use it in a place with flames or heat.  
Doing so may cause fire or deformation of the  
appliance.  
Schedules an automatic turn off time for  
the appliance.  
If you do not use the remote controller for a  
long time, store it after separating the battery.  
Failure to do so may cause the battery fluid to  
leak, resulting in malfunction.  
Booster Speed Button  
Use it to adjust the fan speed of the clean  
booster.  
Light Button  
NOTE  
Turns the air quality light on/off.  
If the remote controller does not operate  
normally, replace the battery or check the  
polarity of the battery (+, -).  
Mode Button  
Position the transmitter for the remote  
controller facing the receiver for the appliance  
when using the remote controller.  
Sets the operating mode.  
Swing Button  
If you are away from the product (front) by more  
than 7 m, the remote control may not work.  
Allows you to adjust the rotation direction of  
the clean booster to the left or the right.  
16  
EN  
Smart Mode  
Operation starting  
Operating mode and fan speed are adjusted  
automatically according to overall air quality.  
Press the Start/Stop button to start the operation.  
NOTE  
When the appliance is operated in Smart  
mode, Speed, Booster Speed, and Swing  
buttons are not operated.  
Booster Mode  
Clean Booster circulates the indoor air by quickly  
sending purified air over an extended distance.  
NOTE  
CAUTION  
Be careful not to allow your hands to be  
pinched by the moving parts of the clean  
booster.  
When the operation is started for the first time,  
the appliance operates in Booster mode.  
The most recently used mode is memorized  
if the power supply is cut off as a result of a  
power failure.  
NOTE  
When the operation begins, the display  
of sensor ready (  
approximately 30 seconds.  
When the power cord is unplugged before the  
clean booster is completely closed, plug the  
cord in again. The clean booster will rotate and  
properly close.  
) will appear for  
Using the Mode  
Rotating the Clean Booster  
Each time you press the Mode button,  
the mode changes in the following order:  
SmartBoosterDualSingle.  
Press the Swing button during the Booster mode  
operation.  
Dual: Only for the relevant product  
17  
EN  
NOTE  
Dual mode: Only for the relevant  
product  
When the operation is started for the first time,  
Auto is set as the Speed. In Auto mode, the  
Speed is adjusted automatically according to  
the contamination level of indoor air.  
The product operates air purifiers at the top and  
bottom simultaneously to purify indoor air quickly.  
Clean Booster Fan Speed  
Single Mode  
Adjust the fan speed of the clean booster.  
Single  
Model  
As a basic operation mode for  
air purification, air speed can be  
adjusted.  
Press the Booster Speed button during the  
Booster mode operation.  
Each time you press the button, the speed  
changes in the following order: Auto → Low →  
Middle → High → Turbo.  
Dual  
Model  
The air purifier at the bottom purifies  
indoor air.  
The air purifier at the top operates  
at a low speed.  
Adjusting the Fan Speed  
Adjust the fan speed of the air purifier.  
Press the Speed button during the operation.  
Each time you press the button, the speed  
changes in the following order: Auto → Low →  
Middle → High → Turbo.  
Booster Speed Display  
When you adjust the Booster Speed, the Booster  
Speed will be displayed on the status display  
panel. The Booster Speed increases by 2 columns  
each time the level is raised.  
[Example of ‘Middle’ Display for Booster  
Speed]  
NOTE  
Fan Speed Display  
When the Auto mode is selected, clean  
booster speed is automatically adjusted to the  
same level as Speed.  
When you adjust the speed, the speed will be  
displayed on the status display panel. The Speed  
increases by 2 columns each time when the level  
is raised.  
[Example of ‘Middle’ Display for Speed]  
18  
EN  
NOTE  
Using the Extra Functions  
Speed is changed to the ‘Low’ level and  
adjusted automatically at regular intervals  
according to air quality.  
Using the Air Ionizer  
Fan speed can be adjusted by pressing the  
Speed button while the sleep timer is activated.  
To generate ions to minimize various bacteria from  
the air.  
On the sleep timer setting, you can check the  
set time by pressing the Sleep Timer button  
again.  
Press the Booster Speed button for more than 3  
seconds while operating.  
(Air ionizer) is displayed on the status  
display.  
The sleep timer setting will be maintained when  
the appliance is turned off and then on again as  
the result of a power failure.  
Locking the Control Panel  
You can lock the buttons on the control panel  
to prevent the appliance from operating due to  
unforeseen reasons, such as a child manipulating  
the buttons.  
Press the Sleep Timer button for 3 seconds or  
longer during operation.  
(Lock) is displayed on the status display  
panel.  
NOTE  
When the operation is stopped, the air ionizer  
function can not be used.  
Setting the Sleep Timer  
Stops the operation automatically after the  
operation for the set time.  
Press the Sleep Timer button during operation.  
Each time you press the button, the setting  
changes in the following order:  
After 2 hours → After 4 hours → After 8 hours  
→ After 12 hours → Cancel.  
When the Sleep Timer is activated, only the  
sleep timer icon is displayed on the status  
display panel.  
NOTE  
You can turn off the lock function in the same  
way as turning it on.  
You can use the remote controller in locked  
status. (Only for models with remote controller)  
You can also lock or unlock when the operation  
has stopped.  
19  
EN  
Checking the Air Quality  
The overall air quality can be checked through the air quality light and the status display panel.  
Overview the Overall Air Quality  
The overall air quality is calculated based on the particles and odor (gas) concentrations and is categorized  
in 4 levels depending on the contamination of the air.  
Overall air  
quality  
Concentration of PM (μg/)  
PM1.0  
Concentration of odor  
(Particles  
with a  
Color  
PM10  
(Coarse  
particles)  
PM2.5  
(Fine  
particles)  
State  
State  
Level  
diameter  
between 1.0  
and 2.5 )  
Red  
Poor  
Unhealthy  
Moderate  
Good  
255 or more  
155 ~ 254  
55 ~ 154  
56 or more  
36 ~ 55  
56 or more  
36 ~ 55  
Very strong  
Strong  
4
3
2
1
Orange  
Yellow  
Green  
13 ~ 35  
13 ~ 35  
Normal  
Weak  
54 or less  
12 or less  
12 or less  
NOTE  
The color of the overall air quality is based  
on the worst level detected, whether odors or  
particulates.  
Turning the air quality light On/  
Off  
Check the overall air quality through the air  
quality light.  
1
PM (particulate matter) concentration is  
displayed in increments of 1 unit, from 8 to 999.  
PM concentration values are based on the data  
sheet provided by the sensor manufacturer.  
Air quality light  
The PM concentration measurement was  
tested using LG Electronics’ standard test  
materials.  
Differences in PM concentration values may  
be the result of different methods of measuring  
or differences in the actual PM concentration  
levels.  
Lower air quality light  
(Only available on  
dual model)  
If the PM concentration is high, there may  
be a larger difference between the displayed  
concentration and the actual concentration.  
20  
EN  
You can turn the air quality light on or off by  
pressing Mode button for 3 seconds or longer  
during operation.  
2
Checking the Particles  
Concestration  
You can check the concentration of particles in the  
air by measuring the size of dust particles. Press  
the Indicator button during operation.  
Each time you press the button, the setting  
changes in the following order: PM10 PM2.5  
PM1.0.  
The concentration of selected dust particles will  
be displayed for about 10 seconds.  
NOTE  
The air quality light turns white during sensor  
stabilization time (30 seconds). The odor (gas)  
sensor can be stabilized 2 minutes after its  
operation.  
NOTE  
The overall air quality level is a result of both  
PM concentration and the odor level.  
Whether it is a different product or the  
same product used in the same space, the  
concentration measurement may vary due to  
air circulation.  
Unlike odors (gas), dust particles travel slowly.  
Therefore, the measured concentration may be  
lower than the actual concentration.  
Air flow near the dust sensor may interrupt  
normal operation of the particles sensor and  
indicated concentration may be different from  
actual particles concentration, accordingly.  
When the product is used in the following  
environment, the measured concentration  
of particles may differ from the actual  
concentration.  
Near fabric sofas and beds, around hairy  
carpets, while making beds/folding clothes,  
while using vacuum cleaners, places with  
bugs and pets, and places with high humidity  
Places where outside air is available, such as  
construction sites, roadsides, and factories, or  
near outside doors, windows, and vents  
Places where products generating steam or  
fine particles (humidifiers, kitchen tools, or  
sprays) are used  
21  
EN  
The sensor may not detect particles larger  
than PM10 generated by activities such as  
dusting off blankets or cleaning, but they are  
removed by the filter.  
The concentration of odors (gas) may vary due  
to items emitting odors such as air fresheners,  
deodorizers, detergents, or cosmetics.  
Checking the Air Status from the  
Status Display Panel  
Overall air quality  
You can check the overall air quality through  
indication color.  
Concentration of odor  
You can check the concentration of odor  
through indication color.  
Concentration of particles  
You can check the concentration of  
particles as a specific figure and the color  
displayed for the size of dust particles. The  
concentration of particles indicates the  
concentration of particles contaminated first  
among the PM10 / PM2.5 / PM1.0.  
PM Size  
The size of dust particles is indicated as  
a color based on the concentration of  
particles.  
22  
EN  
SMART FUNCTIONS  
Connect your smartphone to the wireless  
router.  
3
LG ThinQ Application  
The LG ThinQ application allows you to  
communicate with the appliance using a  
smartphone.  
LG ThinQ Application Features  
Smart Diagnosis  
If you experience a problem while using the  
appliance, this smart diagnosis feature will help  
you diagnose the problem.  
NOTE  
To verify the Wi-Fi connection, check that the  
Wi-Fi f icon on the control panel is lit.  
The appliance supports 2.4 GHz Wi-Fi  
networks only. To check your network  
frequency, contact your Internet service  
provider or refer to your wireless router manual.  
Settings  
Allows you to set various options on the appliance  
and in the application.  
LG ThinQ is not responsible for any  
network connection problems or any faults,  
malfunctions, or errors caused by network  
connection.  
NOTE  
If you change your wireless router, Internet  
service provider, or password, delete the  
connected appliance from the LG ThinQ  
application and connect it again.  
If the appliance is having trouble connecting  
to the Wi-Fi network, it may be too far from  
the router. Purchase a Wi-Fi repeater (range  
extender) to improve the Wi-Fi signal strength.  
The application is subject to change for  
appliance improvement purposes without  
notice to users.  
The Wi-Fi connection may not connect or may  
be interrupted because of the home network  
environment.  
Functions may vary by model.  
The network connection may not work properly  
depending on the Internet service provider.  
Before using LG ThinQ  
Application  
The surrounding wireless environment can  
make the wireless network service run slowly.  
This feature is only available on models with Wi-Fi  
function.  
If the appliance cannot be connected due to  
problems with the wireless signal transmission,  
unplug the appliance and wait about a minute  
before trying it again.  
Check the distance between the appliance  
and the wireless router (Wi-Fi network).  
1
If the firewall on your wireless router is enabled,  
disable the firewall or add an exception to it.  
If the distance between the appliance and  
the wireless router is too far, the signal  
strength becomes weak. It may take a long  
time to connect or installation may fail.  
The wireless network name (SSID) should be  
a combination of English letters and numbers.  
(Do not use special characters.)  
Smartphone user interface (UI) may vary  
depending on the mobile operating system  
(OS) and the manufacturer.  
Turn off the Mobile data or Cellular Data on  
your smartphone.  
2
If the security protocol of the router is set to  
WEP, the network setup may fail. Change the  
security protocol (WPA2 is recommended) and  
connect the product again.  
23  
EN  
Installing the LG ThinQ  
Application  
Search for the LG ThinQ application from the  
Google Play Store or Apple App Store on a  
smartphone. Follow instructions to download and  
install the application.  
Using LG ThinQ to Diagnose Issues  
If you experience a problem with your Wi-Fi  
equipped appliance, it can transmit troubleshooting  
data to a smartphone using the LG ThinQ  
application.  
Launch the LG ThinQ application and select  
the Smart Diagnosis feature in the menu.  
Follow the instructions provided in the LG  
ThinQ application.  
Open Source Software Notice  
Information  
Using Audible Diagnosis to  
Diagnose Issues  
Follow the instructions below to use the audible  
diagnosis method.  
To obtain the source code under GPL, LGPL, MPL,  
and other open source licenses, that is contained  
com. In addition to the source code, all referred  
license terms, warranty disclaimers and copyright  
notices are available for download.  
Launch the LG ThinQ application and select  
the Smart Diagnosis feature in the menu.  
Follow the instructions for audible diagnosis  
provided in the LG ThinQ application.  
LG Electronics will also provide open source code  
to you on CD-ROM for a charge covering the cost  
of performing such distribution (such as the cost of  
media, shipping, and handling) upon email request  
to [email protected]. This offer is valid for a  
period of three years after our last shipment of this  
product. This offer is valid to anyone in receipt of  
this information.  
Press and hold the Indicator button for 5  
seconds to execute the Smart Diagnosis  
function.  
1
Smart Diagnosis  
This feature is only available on models with the  
c or d logo.  
Use this feature to help you diagnose and solve  
problems with your appliance.  
Hold the phone near the c or d logo on the  
back of the appliance.  
2
NOTE  
For reasons not attributable to LGE’s  
negligence, the service may not operate due to  
external factors such as, but not limited to, Wi-  
Fi unavailability, Wi-Fi disconnection, local app  
store policy, or app unavailability.  
The feature may be subject to change without  
prior notice and may have a different form  
depending on where you are located.  
After the data transfer is complete, the  
diagnosis will be displayed in the application.  
3
NOTE  
For best results, do not move the phone while  
the tones are being transmitted.  
24  
EN  
MAINTENANCE  
WARNING  
Be sure to stop the appliance operation and remove the power plug from the outlet before cleaning and  
replacing the filter.  
Do not spray water directly on the appliance.  
Alerts on the Status display panel  
Maintaining the Product  
Model  
Alert  
Measures  
Scheduled maintenance  
Single  
Replace the filter.  
Cleaning  
Component  
Replacement  
frequency  
frequency  
Replace the top air  
purifier filter.  
Ultra-fine  
filter  
Dual  
1 year  
Clean filter as  
needed  
Replace the bottom air  
purifier filter.  
Filter  
NOTE  
Filter replacement alerts appear based on  
the maximum usage time, taking into account  
the operating hours of the appliance. The  
replacement frequency is determined by the  
operating hours and environment.  
2 month  
-
PM1.0 sensor  
NOTE  
The cleaning frequency may vary depending  
on the operating hours and environment of the  
appliance.  
If you do not clean the product according to the  
cleaning frequency, you may experience a bad  
odor and poor performance.  
The filter must be replaced at the end of its  
lifespan, and the cost of replacement filters is  
not covered under the warranty. To purchase  
new filters, contact an LG Electronics Customer  
Information Center or visit the website at www.  
lg.com  
If the PM concentration does not change on the  
display for a long time, clean the PM1.0 sensor  
even if it is not scheduled for a cleaning.  
25  
EN  
NOTE  
Storage  
If dust on the front and rear covers cannot be  
removed, disassemble the covers and clean  
them with water. After cleaning, dry the covers  
thoroughly in the shade.  
If the appliance is not used for a long period of  
time, store it at a shaded and dry place.  
Operate the product for one hour or more on  
1
a fine day.  
This removes the moisture and prevents  
molds from building up inside the product.  
Cleaning the Particles Sensor  
PM1.0 (ultra-fine particles) sensor detects fine  
particles as well as coarse particles. Therefore,  
you need to clean its lens regularly.  
Turn off the power and unplug it from the  
electrical outlet.  
2
Wind the power cord around the bottom of  
the appliance.  
Separate the rear cover of the product.  
1
Open the sensor cover.  
2
Package the appliance to prevent the dust or  
3
foreign substance from entering the appliance.  
Store the packaged appliance at a shaded  
place.  
CAUTION  
Do not store the appliance at a humid place  
or at a place exposed to the direct sunlight.  
Otherwise the appliance may be deformed,  
malfunction or generate odor.  
Clean the lens with the cotton swab soaked  
with water and clean it again with a dry cotton  
swab.  
3
Cleaning the Appliance  
Cleaning the exterior  
Remove dust from the air inlet and the outlet  
using a vacuum cleaner.  
1
Wipe the exterior with a soft lint-free cloth.  
2
CAUTION  
Do not wipe the appliance with an alkaline  
detergent.  
NOTE  
Never use sulphuric acid, hydrochloric acid or  
organic solvent (e.g., thinner, kerosene and  
acetone) to wipe the appliance exterior, or affix  
labels on the exterior. Doing so may damage  
the product surface.  
Do not wipe the sensor with any substances  
other than water. It may cause a appliance to  
malfunction.  
Care should be exercised to prevent flowing of  
water into the product.  
26  
EN  
Maintaining the Filter  
CAUTION  
Do not clean the filter with water. The service  
life of the filter may be reduced.  
Cleaning the Filters  
Be careful not to damage the ultra-fine filter  
when using a vacuum cleaner.  
Separate the cover of the product.  
1
Take caution because there is a risk of tearing  
or loss when separating or assembling the  
ultra-fine filter.  
Remove particles off of the ultra-fine filter with  
a vacuum cleaner or a soft brush.  
2
If contamination cannot be eliminated after  
cleaning, replace the ultra-fine filter.  
NOTE  
In case of the dual model, clean the bottom  
filter in the same way.  
Separate the ultra-fine filter from the total filter.  
3
How to separate the ultra-fine filter: Check  
the Velcro of the ultra-fine filter and carefully  
remove the ultra-fine filter in order to avoid it  
being damaged.  
When you assemble the ultra-fine filter, follow  
the reverse order of the separation procedure.  
4
27  
EN  
NOTE  
Replacing the filter  
The filter replacement alert will be disabled  
automatically after 24 hours of the alert being  
displayed or the power supply to the appliance  
is cut off.  
Separate the cover from the product and  
replace the filter.  
1
To avoid polluting the surroundings when  
replacing the filter, place a newspaper on  
the floor before you remove the filter.  
Once you have replaced the filter, disable the  
filter replacement alert.  
2
Disabling the Filter Replacement Alert  
Press and hold the Speed and Indicator buttons  
simultaneously for 3 seconds or more.  
The  
(Single Model Filter Replacement  
Alert) or (Dual Model Top Filter Replacement  
Alert) on the Status Display is disabled and the  
replacement alarm is reset.  
Disabling the Filter Replacement Alert  
(Only for relevant models)  
Press and hold the Indicator and Sleep Timer  
buttons simultaneously for 3 seconds or more.  
The (Bottom Filter Replacement Alert) on the  
Status Display is disabled and the replacement  
alarm is reset.  
28  
EN  
TROUBLESHOOTING  
Before Calling for Service  
Please check the following before you contact the service center. If the problem persists, contact your local  
service center.  
Operation  
Symptoms  
Possible Causes & Solution  
The power plug in unplugged from the outlet.  
The appliance does not  
operate.  
Plug it into the outlet properly.  
Is the air quality light red or orange?  
The color of the overall air quality light is determined by the worst level  
sensed, whether that is a PM concentration or odor. The PM concentration  
level may be worse than the odor level.  
There is odor, but the  
air quality light doesn’t  
change  
The odor (gas) sensor is designed to detect harmful gases. Strong food  
odors may not register as harmful, but the Deodorizing Care filter will  
minimize them.  
Move the appliance to a different room and see if the color changes.  
If the odor level is beyond the capacity of the product to dispel, the light  
may not change.  
The air quality light  
stays red.  
Clean the sensor area.  
Remove the power plug from the outlet and reconnect it one minute later.  
A substance was sprayed near the product.  
Do not use sprays near the product.  
The k (Lock) is turned on on the status display panel.  
The buttons on the  
control panel do not  
work.  
Press and hold the Sleep Timer button for 3 sec. To disable the lock  
function.  
There is a foreign substance on the sensor.  
Clean the PM1.0 sensor.  
The PM concentration  
doesn’t change.  
The product is used in an enclosed space.  
In an enclosed space without frequent air exchange, the air quality may  
stay the same.  
The product is located in an area with frequent airflow from the outside.  
The PM concentration  
stays high.  
In an environment where outside air is supplied continuously, the PM  
concentration may remain high.  
The overall air quality light may be reflecting the odor level.  
The color of the overall  
air quality light does  
not match the PM  
The overall air quality is based on both the PM concentration and the odor  
level, and its color is determined by which is worse.  
If the PM concentration is low and the odor level is high, the overall air  
quality light will reflect the odor level.  
concentration value.  
The Booster mode is not selected.  
The clean booster is  
not working.  
The booster fan speed and booster fan rotation functions work only in the  
Booster mode.  
29  
EN  
Symptoms  
Possible Causes & Solution  
Make sure you are comparing the levels for the same size particulates.  
The PM concentration  
levels are different  
between the appliance  
and the LG ThinQ app.  
Make sure that the levels of the PM1.0/PM2.5/PM10 are displayed  
consistently between the LG ThinQ app and your appliance.  
The LG ThinQ app may not update the sensor results as quickly as the  
appliance display.  
Performance  
Symptoms  
Possible Causes & Solution  
The indoor air is very dirty.  
Ventilate the indoor air before you use the product.  
The ultra-fine filter is clogged with dust.  
Clean the ultra-fine filter properly.  
The Safe Plus filter is clogged with dust.  
Replace the whole filter.  
The location is too large for the capability of the air purifier.  
The indoor air is not  
purified well enough.  
Use a product that fits the size of the room.  
Place the appliance away from windows, doors, and other areas with  
frequent influx of outdoor air.  
The air inlet or outlet is blocked.  
Remove the obstacle.  
The appliance is located in a corner or an area where air circulation is  
blocked.  
Move the appliance and install it again.  
Noise  
Symptoms  
Possible Causes & Solution  
The ultra-fine filter is clogged with dust.  
Clean the ultra-fine filter properly.  
Fan is noisy even on  
the lowest speed.  
The Safe Plus filter is clogged with dust.  
Replace the whole filter.  
The operating mode is set to Smart mode or the fan speed is on Auto.  
The appliance makes  
a sudden loud noise  
while operating.  
It may make a sudden noise as it automatically adjusts the air flow  
depending on indoor air quality.  
A noise is generated  
when I start or stop the The clean booster is looking for the correct location.  
clean booster.  
30  
EN  
Odor  
Symptoms  
Possible Causes & Solution  
Appliance is new.  
The odor of activated charcoal is not harmful. This is similar to the odor you  
may experience in a brand new car. The odor should dissipate after 1-2  
weeks of use.  
The appliance is located in an area with a lot of smoke or odors.  
In areas with a lot of smoke or odors, the lifespan of the filters may be  
greatly decreased. For best results, ventilate the room first, then use the  
appliance.  
A strange odor comes  
out from the air outlet  
as well as the filter.  
The odor is coming from the filter.  
Replace the filter. The filter replacement frequency may differ depending  
on the usage environment.  
The appliance is located in an area with a lot of strong odors.  
If the appliance is used near where you cook or broil fish or meat, the  
lifespan of the filters will be greatly decreased.  
For best results, ventilate the area first by opening a window or using a  
vent hood. Use the appliance only to minimize odors left after ventilating  
the area.  
Wi-Fi  
Symptoms  
Possible Causes & Solution  
The password for the Wi-Fi that you are trying to connect to is incorrect.  
Find the Wi-Fi network connected to your smartphone and remove it, then  
connect your appliance in LG ThinQ.  
Mobile data for your smartphone is turned on.  
Turn off the Mobile data of your smartphone and connect the appliance  
using the Wi-Fi network.  
The wireless network name (SSID) is set incorrectly.  
Your home appliance  
and smartphone is not  
connected to the Wi-Fi  
network.  
The wireless network name (SSID) should be a combination of English  
letters and numbers. (Do not use special characters.)  
The router frequency is not 2.4 GHz.  
Only a 2.4 GHz router frequency is supported. Set the wireless router to  
2.4 GHz and connect the appliance to the wireless router. To check the  
router frequency, check with your Internet service provider or the router  
manufacturer.  
The appliance is too far from the router.  
If the appliance is too far from the router, the signal may be weak and the  
connection may not be configured correctly. Move the router closer to the  
appliance.  
31  
EN  
APPLIANCE SPECIFICATIONS  
Appearance and specifications may vary without notice to improve the quality of the appliance.  
Dual Model  
Single Model  
Name AS10GD Series, AS65GD Series  
Power AC 220 - 240 V~ 50/60 Hz  
Dual Model Exterior When Clean Booster is stopped: 376mm x 1073mm x 376mm  
Dimensions  
When Clean Booster is operating: 376mm x 1310mm x 376mm  
(
x
x
)
Single Model Exterior When Clean Booster is stopped: 343mm x 587mm x 343mm  
Dimensions  
When Clean Booster is operating: 343mm x 824mm x 343mm  
(
x
x
)
32  

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