LG A91 User Manual

OWNER'S MANUAL  
VACUUM CLEANER  
• Charge the battery fully before first use.  
• Read the Safety Instructions before using the product.  
• After reading this manual, keep it in an easily accessible location.  
ENGLISH  
A91**********  
MFL69883668  
Rev.03_110821  
Copyright © 2021 LG Electronics Inc. All Rights Reserved.  
IMPORTANT SAFETY INSTRUCTIONS  
3
IMPORTANT SAFETY INSTRUCTIONS  
READ ALL INSTRUCTIONS BEFORE USE  
Safety Messages  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and  
follow all safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages  
will follow the safety alert symbol and either the word WARNING or CAUTION.  
These words mean:  
WARNING  
You may be killed or seriously injured if you do not follow instructions.  
CAUTION  
You may be injured or cause damage to the product if you do not follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,  
and tell you what may happen if the instructions are not followed.  
WARNING STATEMENTS  
WARNING  
• To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this  
product, follow basic precautions, including the following:  
Technical Safety  
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or  
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or  
instruction concerning use of the appliance by a person responsible for their safety.  
• Do not allow the appliance to be used as a toy. Close attention is necessary when used by or near  
children.  
• Do not allow children to play with or hang on the appliance.  
• Do not use the appliance with a damaged power cord or plug. The cord must be replaced. If the  
appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water,  
return it to an LG Electronics service center.  
• Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord  
around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated  
surfaces.  
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.  
• Place the cords from other appliances out of the area to be cleaned.  
• Have servicing performed by a qualified repair person using only identical replacement parts. This will  
ensure that the safety of the product is maintained.  
     
4
IMPORTANT SAFETY INSTRUCTIONS  
Battery  
• Never use the battery, adapter, and the charging station from other appliances with this appliance. Use  
only the battery and the charging station provided by LG Electronics.  
• Use appliances only with specifically designated battery packs. Use of any other battery packs may  
create a risk of injury and fire.  
• Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of  
battery pack may create a risk of fire when used with another battery pack.  
• Never use the battery, adapter, and the charging station from this appliance with other appliances.  
• Unplug the power cord and remove the battery if the appliance will not be used for an extended period  
of time.  
• Do not use modified or damaged batteries.  
• When disposing of the battery or the appliance, remove the battery from the appliance and safely  
dispose of it.  
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may  
exhibit unpredictable behavior resulting in fire, explosion or risk of injury.  
• Do not disassemble, remove or short-circuit the battery.  
• Have the battery replaced when it is no longer able to hold a charge.  
• Refer to the Charging the Battery section instructions for the method of replacing the battery.  
• When disposing of this appliance, follow regulations for disposal of rechargeable lithium-ion batteries.  
• Follow all local ordinances and regulations when handling or disposing of the battery.  
• Disconnect the battery pack before cleaning or servicing.  
• Prevent unintentional starting. Ensure the switch is in the off position before connecting to the battery  
pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or  
energizing an appliance that has the switch on invites accidents.  
• Disconnect the battery pack from the appliance before making any adjustments, changing accessories,  
or storing appliance. Such preventive safety measures reduce the risk of starting the appliance  
accidentally.  
• When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys,  
nails, screws or other small metal objects, that can make a connection from one terminal to another.  
Shorting the battery terminals together may cause burns or a fire.  
• Under abusive conditions, liquid may be ejected from the battery. If this happens, avoid contact. If  
contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help.  
Liquid ejected from the battery may cause irritation or burns.  
• Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated  
in the instructions for use and care.  
Battery Specifications  
• One or two batteries are provided. The number of batteries varies depending on the model purchased.  
- Model Name: EAC63382208  
- Type: Rechargeable Lithium-ion Battery  
- Rated Capacity: DC 25.9 V, 2.4 Ah/62.16 Wh(Min. 2.3 Ah/59.57 Wh)  
Installation  
• To avoid an electrical shock or fire, do not install, charge or store the appliance where it may be exposed  
to water, rainfall or high humidity.  
• Install, charge and store the appliance in a well-ventilated place.  
IMPORTANT SAFETY INSTRUCTIONS  
5
• Avoid operating the appliance in areas where there is a risk of leakage of flammable gas, industrial oil or  
metallic dust.  
• Do not store or install the appliance, power cord or plug near heating devices or open flames.  
• Install the charging station on a firm, level surface.  
• To prevent tipping, self-standing mode installations should be anchored to the wall using the provided  
stand anchoring screw, anchoring block and double-sided tape.  
• In wall-mounted mode installations, the charging station should be secured tightly to the wall using the  
provided wall anchoring screws.  
• Use the anchoring screws only when attaching to concrete or similar solid surfaces.  
• Never drill into a wall without first checking that the area behind it is free from power conduits,  
plumbing, vents, or cables.  
• Do not use or store the appliance at temperatures below 41 °F (5°C) or above 100 °F (38°C).  
• Do not store or install the appliance where it is exposed to temperatures below freezing or exposed to  
outdoor weather conditions.  
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord or  
plug.  
Operation  
• Use only as described in this manual. Use only manufacturer’s recommended attachment.  
• This appliance is designed for normal indoor domestic use only. It is not to be used for any non-  
residential, commercial, or industrial application.  
• Do not use or store the appliance in any outdoor location, garage environment or on wet surfaces.  
• This product should only be used with a 100 V - 240 V~ 50/60 Hz outlet. Make sure to check the power  
specifications of the place where you intend to use the appliance.  
• Do not handle the power cord, plug, or appliance controls with wet hands.  
• Wipe any moisture or dirt off the cord or plug with a dry cloth.  
• Unplug the power cord using the plug, not the cord. Pulling on the cord can damage it and result in  
electric shock or fire.  
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has  
missing or broken parts, including a damaged cord or plug. Take it to an authorized LG Electronics  
service center or dealer for assistance.  
• Do not apply excessive force to the power cord to bend it, or place it under a heavy object as this will  
damage it.  
• Do not use multiple-outlet adapters with this appliance. Make sure to use a power socket with a capacity  
of 10 A.  
• Do not plug the appliance into a damaged or loose outlet.  
• Make sure to unplug the power cord when the appliance is not to be used for an extended period of  
time.  
• Do not damage, alter, excessively bend, twist, pull, pinch or heat the power cord.  
• Before using the appliance, remove any wire or string on the floor.  
• Avoid touching the prongs of the power plug with your finger(s) when unplugging the power cord.  
• Do not cover the power cord with a rug or carpeting.  
• Push the power plug firmly into the wall outlet so that it is not loose.  
• If the product has been submerged, contact an LG Electronics service center or dealer for instructions  
before resuming use.  
• If the product makes a strange noise or emits an odor or smoke, discontinue use and contact an LG  
Electronics customer information center.  
6
IMPORTANT SAFETY INSTRUCTIONS  
• Only qualified technicians or service personnel from LG Electronics may disassemble, repair or modify  
the appliance.  
• Never insert a sharp metal object such as a pin, nail or knife in a hole or gap in the appliance or the  
charging station.  
• Do not vacuum liquids with this appliance. Make sure that no water, beverage or detergent gets inside  
the appliance or the charging station.  
• Do not allow the appliance to sweep up blades, thumb tacks, sawdust, sharp objects, or hot or cold  
ashes.  
• Do not allow children to use the appliance.  
• Do not let children or pets get close to the appliance when using, charging or storing.  
• Do not insert the nozzle or tools in your mouth.  
• Keep clothing and hair, fingers, or other parts of the body away from openings and moving parts.  
• Do not operate the appliance with the suction inlet or outlet blocked.  
• Do not use in an enclosed space where vapors are present from paint thinner, mothproofing substances,  
flammable dust or other explosive or toxic materials.  
• Make sure that the filter is installed before use.  
• Do not use with the dust bin opened.  
• Do not touch the charging terminals on the appliance or the charging station, or insert an electrified  
object inside the appliance or the station.  
• Always store the appliance on the self-standing or wall-mounted charging station when it is not in use.  
• Do not lean the appliance on walls, chairs or tables.  
• If the earth leakage breaker is tripped when the product is put on the charging station, immediately  
remove the appliance from the charging station. Contact an LG Electronics customer service center.  
• Use extra care when cleaning on stairs.  
• Do not use or store a heating device or flammable substance (ether, benzene, alcohol, chemicals,  
combustible sprays, insecticide, air freshener or cosmetics) in close proximity to the appliance.  
• Do not attempt to clean up a liquid substance (water, beverage), odorous substances (candy, chocolate,  
pet excrement), metal objects (blades, pins), flammable substances, surfactants, or glass shards with this  
appliance.  
• In the event of a gas leak (natural gas, propane gas, etc.) do not operate this or any other appliance.  
Open a window or door to ventilate the area immediately.  
• Do not hold the charging station upside down with the battery in the charging station.  
• Do not expose the appliance, and the battery in particular, to heat, a heating device or direct sunlight.  
• Do not keep the appliance or its battery inside a vehicle which is exposed to direct sunlight.  
• Never allow any water, beverage or detergent to get inside the battery.  
• Do not apply physical impacts to the battery.  
• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair,  
and anything that may reduce airflow.  
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they  
may be present.  
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.  
• Do not use the appliance without the dust bin and filters in place.  
Maintenance  
• Make sure to unplug the power cord when cleaning or maintaining the charging station.  
• Do not wash the inlet port or the dust bin with water or detergent.  
• Do not use detergents, polishes or air fresheners to clean the dust bin.  
IMPORTANT SAFETY INSTRUCTIONS  
7
• Do not spray or use water, inflammable materials such as gasoline or thinners, or surfactants such as  
detergent or bath soap near the appliance.  
• Wash hands after handling nozzles. The nozzles contain carbon fiber, and contact may cause minor skin  
irritation.  
Disposal  
• Keep packing materials out of the reach of children. Packaging materials can pose a suffocation risk for  
children.  
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children  
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight  
chambers.  
• Dispose of this appliance according to local, state, and regional laws and regulations.  
• Contact your local city council or the related government authority before disposing of this appliance.  
• In case a rechargeable battery is included in this product, the entire device should be recycled in  
compliance with rechargeable battery recycling standards because of the internal battery. To dispose of  
8
IMPORTANT SAFETY INSTRUCTIONS  
CAUTION STATEMENTS  
CAUTION  
• To reduce the risk of injury to persons, malfunction, or damage to the product or property when using  
the appliance, follow basic safety precautions, including the following:  
Operation  
• This appliance has a built-in safety device to prevent damage from overheating. If the appliance  
becomes overheated after extended use, it may automatically turn off. If this occurs, leave the appliance  
in a cool, well-ventilated area for about an hour before turning on the power again.  
• Do not subject the product to shocks or drop it.  
• Secure the appliance in the charging station when not in use, to avoid it falling over.  
• Do not install wet or damp filters.  
• Make sure to wipe up any liquid such as water or oil or pet excrement from the floor before using the  
appliance.  
• Do not clean the product with a volatile or organic solvent (thinner or acetone).  
• Always use a soft cloth to clean the appliance.  
• Remain aware of your surroundings while using the appliance to avoid colliding with people or animals.  
• Do not kick or apply force to the appliance.  
• Do not put any object other than the appliance, especially a metallic or magnetic object, on the charging  
station.  
• Do not clean the same spot repeatedly for an extended period of time.  
• Vibration from the inlet port or rotating brush may damage the floor or the carpet.  
• Keep fingers away from pinch points when assembling the appliance or the charging station.  
• Do not let a child or a pet hang onto the charging station.  
• Follow all applicable state and local codes and regulations when installing the mounting station.  
• Do not use the double-sided tape to anchor the charging station on wallpaper. Use the provided screws  
to anchor the charging station. The weight of the charging station and the appliance could damage the  
paper.  
• Do not apply force or any impact to the cyclonic mesh filter.  
• Do not remove the battery during operation.  
SAVE THESE INSTRUCTIONS  
 
INSTALLATION  
9
INSTALLATION  
Product Overview  
The images in this guide may be different from the actual components and accessories, which are subject  
to change by the manufacturer without prior notice for product improvement purposes.  
NOTE  
• For your safety and for extended product life, use only authorized components. The manufacturer is not  
responsible for product malfunction, property damage or bodily injury caused by the use of separately  
purchased unauthorized components, parts, or non-LG products.  
Front View  
† This feature is only available on some models.  
a Charging Station  
l Pre-filter  
b Auxiliary Charging Station  
m Cyclonic Mesh Filter  
c Battery (Dual Battery )  
NOTE  
• The floor stand dock and floor stand pipe are not  
installed in wall-mount installation.  
d Product Body  
e Extension Pipe  
f Nozzle  
g Floor Stand Dock  
h Floor Stand Pipe  
i Adapter  
j Tool Holders  
k Exhaust Filter  
     
10 INSTALLATION  
Nozzles  
Accessories  
† This accessory is only available on some models.  
Included Accessories  
a Universal Nozzle  
b Hard Floor Nozzle  
c Bedding Nozzle  
d Pet Nozzle  
Installation Kit  
a Charging Station  
b Extension Pipe  
c Adapter  
a Wall Anchoring Block  
d Pre-filter  
b Double-Sided Tape  
e Battery (Dual Battery )  
c Drywall Anchor  
f Floor Stand Dock  
d Wall Anchoring Screw  
g Floor Stand Pipe  
e Stand Anchoring Screw  
h Exhaust Filter  
NOTE  
i Cyclonic Mesh Filter  
• The batteries, exhaust filter and the pre-filter will  
eventually need to be replaced. Contact an LG  
Electronics customer service center.  
Basic Accessories  
Specifications  
Model: A91**********  
a Combination Tool  
Dimensions (W x D x H): 10.2 in x 10.6 in x 44.1  
in (260 mm x 270 mm x 1120 mm)  
b Crevice Tool  
Weight: Approximately 5.7 lb (2.7 kg)  
Power Consumption  
- 370 W in Turbo Mode (Maximum 480 W)  
- 250 W in Power Mode  
- 80 W in Normal Mode  
 
INSTALLATION 11  
Battery Run Time  
- Up to 6 minutes in Turbo Mode  
- Up to 11 minutes in Power Mode  
- Up to 40 minutes in Normal Mode (with the  
Nozzle )  
- Up to 50 minutes in Normal Mode (using with  
the Tool)  
Charger Adapter  
- Model: ADC-30FSA-30 29430EPCU  
- Input: 100 V - 240 V~ 50/60 Hz, 0.8 A  
- Output: DC 29.4 V 1.0 A  
• Dimensions are given for the assembled product  
body, extension pipe and nozzle.  
• Battery run time is the result of using a fully  
charged battery according to the LG Electronics  
test standard. Results may be different  
depending on actual use environment and  
period of use.  
† The Nozzle contains the direct drive motor that  
rotates the nozzle cleaning head directly.  
 
12 INSTALLATION  
Installing the Charging  
Station  
CAUTION  
• Do not allow children or pets to hang onto the  
charging station. They could be injured or cause  
damage to the appliance.  
3.25 ft  
• Take care not to drop the product parts while  
unpacking them to avoid appliance damage or  
personal injury.  
NOTE  
• The cost of a service call to install or reinstall the  
charging station is not covered under the  
warranty.  
3
4
Attach the charging station to the wall with  
the wall anchoring screws.  
Wall-Mounted Installation  
For wall-mounted installations, the charging  
station must be attached securely to the wall using  
the provided (short) wall anchoring screws.  
• The detachable nozzle storage cannot be  
attached to the charging station in a wall-  
mounted installation.  
CAUTION  
Plug the power cord into the power outlet.  
• Do not use double-sided tape to attach the  
charging station to wallpaper. The weight of the  
charging station and the product body could  
damage the paper.  
Self-Standing Installation  
Follow the steps below to install the charging  
• Use the stand anchoring screw on concrete or  
solid walls. If the appliance is not anchored  
securely and falls, it could result in damage to  
property or the product.  
station on a hard and level floor.  
WARNING  
• To prevent tipping, self-standing mode  
installations should be anchored to the wall  
using the provided stand anchoring screw,  
anchoring block and double-sided tape.  
1
2
Connect the power adapter to the port on the  
back of the charging station.  
Drill 2 holes and insert the drywall anchors (if  
needed) at least 3.25 ft (1 m) from the floor  
and near enough to easily reach a power  
outlet.  
CAUTION  
• Do not use double-sided tape to attach the  
charging station to wallpaper. The weight of the  
charging station and the product body could  
damage the paper.  
• Before drilling, make sure that there are no  
pipes or electrical wires inside the wall at  
the desired location.  
• Use the stand anchoring screw on concrete or  
solid walls. If the appliance is not anchored  
securely and falls, it could result in damage to  
property or the product.  
• For drywall anchor: use 1/4(6.5 mm) drill  
bit  
• For concrete or wall stud: use 1/8(3 mm)  
drill bit  
• If screwing into drywall, use the drywall  
anchors.  
 
INSTALLATION 13  
• Keep fingers away from pinch points when  
assembling the appliance or the charging  
station.  
3
Assemble the charging station onto the top of  
the floor stand pipe.  
4
5
Connect the power adapter to the port on the  
back of the charging station.  
NOTE  
• The charging station can be removed as needed.  
To remove it, hold the floor stand dock steady  
and pull up on the charging station.  
Drill a hole in the wall and insert the drywall  
anchor b if needed.  
• Before drilling, make sure that there are no  
pipes or electrical wires inside the wall at  
the desired location.  
• For drywall anchor: use 1/4(6.5 mm) drill  
• Once assembled, the floor stand dock and the  
floor stand pipe cannot be disassembled.  
bit  
• For concrete or wall stud: use 1/8(3 mm)  
drill bit  
1
Place the floor stand dock on a hard and level  
floor and assemble the floor stand pipe.  
• If screwing into drywall, use the drywall  
anchor.  
2
Clip the power cord tidily into the cord keeper  
a on the back of the floor stand pipe.  
6
Align the wall anchoring block c of the  
charging station, and fix the charging station  
to the wall by tightening the anchoring screw  
d all the way.  
14 INSTALLATION  
2
3
Place the charging station on a hard and level  
floor.  
Separate the extension pipe and nozzle from  
the product body before charging or storing  
the appliance.  
7
Plug the power cord into the power outlet.  
Using Double-Sided Tape to Secure the  
Appliance  
1
Use the double-sided tape a to attach the  
wall anchoring block b to the charging  
station.  
4
Plug the power cord into the power outlet.  
• Remove the center section of double-sided  
tape before attaching it to the wall  
anchoring block.  
CAUTION  
• Leaving the appliance on a level floor for a long  
time with the extension pipe and nozzle  
attached may damage the appliance.  
2
Attach the second piece of double-sided tape  
to the other side of the wall anchoring block  
to secure it to the wall.  
• Do not use double-sided tape on wallpaper.  
Assembling the Appliance  
Follow these steps to safely assemble the  
appliance.  
1
Firmly attach the extension pipe c, nozzle d,  
or tool onto the product body a.  
• To detach the extension pipe, press the  
extension pipe release button b.  
Compact Installation  
For safety and convenience, install the charging  
station using the self-standing or wall-mounted  
installation methods. If you choose not to install  
the charging station, place it on a level floor for  
charging or storage.  
2
Put the product body on the charging station.  
1
Connect the power adapter to the port on the  
back of the charging station.  
• See Charging the Battery for instructions  
on installing and charging the battery.  
INSTALLATION 15  
Storing the Accessories  
Storing the Tools  
Store the frequently used tools such as the  
combination tool and crevice tool at the bottom of  
the charging station.  
• To remove a tool, press the release button at the  
front of the tool.  
 
16 OPERATION  
OPERATION  
• Do not use tools to clean a TV, monitor or LCD  
display as they may scratch these surfaces.  
Getting Started  
Before Using the Appliance  
• Make sure that the exhaust filter and pre-filter  
are properly assembled before using the  
appliance.  
Assembling Attachments  
Nozzles and tools can be attached to either the  
product body or the end of the extension pipe.  
• Close the dust bin cover properly before using  
the appliance. If the dust bin cover is left open,  
the suction strength may deteriorate and affect  
the cleaning performance.  
CAUTION  
• Running the appliance for a long period of time  
with a tool connected may cause the motor to  
overheat.  
• This appliance has a built-in safety device to  
prevent overheating. If the appliance becomes  
overheated after extended use, it may  
automatically turn off. If this occurs, leave the  
appliance in a cool, well-ventilated area for  
about an hour before turning on the power  
again.  
• This appliance has a built-in safety device to  
prevent overheating. If the appliance becomes  
overheated after extended use, it may  
automatically turn off. If this occurs, leave the  
appliance in a cool, well-ventilated area for  
about an hour before turning on the power  
again.  
• Make sure to remove any foreign object such as  
a sock or stocking before using the appliance.  
Any foreign object on the inlet port or extension  
pipe will prevent the appliance from functioning  
properly.  
• Do not use the Kompressor lever while the  
appliance is running. Doing so may cause  
product damage.  
• Environmental conditions such as temperature  
and humidity may cause static electricity to  
accumulate on the appliance. Please contact LG  
Electronics customer information center if the  
problem persists.  
1
Insert the fully charged battery a into the  
cavity at the bottom of the handle on the  
product body.  
• Please use the product at normal room  
temperatures as the battery runtime may  
deteriorate severely if used at temperatures  
lower than 41 °F (5°C) or higher than 100 °F  
(38°C) for an extended period of time.  
• Do not use the appliance to suck up oils or any  
liquids, including water.  
2
Attach the nozzles, tools, or extension pipe by  
sliding them onto the inlet b on the body  
until they click into place. The nozzles and  
tools can also be attached to the end of the  
extension pipe b.  
• Support the bottom of the appliance when  
cleaning an elevated surface.  
• Store the appliance in the charging station or  
place it flat on the floor when not in use. Leaning  
the appliance against a wall or chair can result in  
product damage or personal injury if the  
appliance falls.  
• Detach the accessories by pressing the  
release button c.  
• To avoid scratches on polished floors, keep the  
brushes of the nozzles and tools free from grit,  
sand, or abrasive objects.  
• Refer to the Specifications section for battery  
runtime details.  
• The battery runtime is dependent on the surface  
type and the suction power.  
• Follow manufacturer’s recommendations when  
cleaning flooring, carpets, and rugs.  
   
OPERATION 17  
3
Adjust the extension pipe by pressing the  
length adjustment button d on the back of  
the pipe and sliding until it clicks into place at  
the desired length.  
Charging the Battery  
Before Charging the Battery  
• Make sure that the adapter is connected to both  
the charging station and the power outlet.  
• The extension pipe extends in four steps.  
• Fully charging a single battery usually takes  
about 4 hours. It will take twice as long to charge  
both the main and auxiliary batteries.  
• The battery will not be charged if the indoor  
temperature is below 41 °F (5°C). Only charge  
the battery when indoor temperatures are  
between 41 °F (5°C) and 100 °F (38 °C).  
• The battery will eventually need to be replaced.  
Due to the battery characteristics, runtime is  
shortened after using the appliance repeatedly  
for an extended period.  
4
Press the Power button to activate the  
Normal mode.  
• The last bar on the battery indicator begins to  
blink when the battery needs to be recharged.  
Use the appliance with a fully charged battery.  
• To turn off the appliance, press the Power  
button again.  
• If the main battery is charging on the charging  
station, the auxiliary battery will only start  
Adjusting the Suction Power  
Adjust the suction power using the suction power  
adjustment button on the handle.  
charging once the main battery is fully charged.  
• To maintain battery life on dual-battery models,  
swap the positions of the two batteries  
periodically, between the main body and the  
auxiliary charging station.  
Charging the Product Body  
Storing the appliance on the charging station  
automatically recharges the battery.  
1
2
Press the Power button to turn the appliance  
off.  
a Power Button  
Put the product body onto the charging  
station by aligning it to the hook a of the  
charging station.  
• Press the Power button to turn the appliance  
on or off.  
• Press the Power button to activate Normal  
mode.  
• The battery level indicator starts to blink  
and begins charging the battery.  
• When charging is complete, the battery  
level indicator lights up briefly and then  
turns off to save energy.  
b Suction Power Up (+) Button / Turbo Mode  
• Press the + button to increase the suction  
power. (Normal~Power~Turbo)  
• Press and hold the + button for more than 3  
seconds to activate Turbo mode from Power  
mode.  
c Suction Power Down (-) Button  
• Press the - button to decrease the suction  
power. (Turbo~Power~Normal)  
 
18 OPERATION  
Using the Nozzles and Tools  
WARNING  
• Make sure to securely fit the product body onto  
the charging station. If the appliance falls off the  
charging station, it could cause injuries, property  
damage or product damage.  
Before Using the Nozzles and Tools  
Some accessories are only available on some  
models.  
Specialized attachments can help you clean more  
effectively. Tools and nozzles can be attached to  
the product body or the extension pipe.  
Charging the Auxiliary Battery  
An auxiliary battery can be stored and charged in  
the base of the charging station.  
• Adjust the suction power if the inlet gets stuck  
on the floor, carpet, or bedding.  
• Each nozzle is equipped with a motor and may  
make a sound when operating.  
CAUTION  
• Keep fingers away from pinch points when  
assembling or disassembling the battery from  
the product body or the charging station to  
avoid personal injury.  
CAUTION  
• Do not use the Hard Floor Nozzle or Universal  
Nozzle on PVC or polyurethane mats for infants  
and children. The mat may stick to the nozzle,  
making it difficult to operate, causing damage to  
the mat or static electricity on the appliance.  
Clean mats using the crevice tool.  
1
Remove the discharged battery from the  
product body by pressing the battery release  
button on either side of the battery and  
pulling.  
Universal Nozzle  
Use this nozzle to clean carpets or rugs.  
• If used on hard flooring, this nozzle will be noisy.  
Hard Floor Nozzle  
Use this nozzle to clean hard floor surfaces.  
2
Insert the discharged battery into the  
auxiliary charging station.  
Pet Nozzle  
Use this nozzle for soft surfaces and pet hair  
removal.  
• The battery will only fit into the cavity if  
aligned properly.  
• The auxiliary charging indicator blinks while  
recharging is in progress.  
• When charging is complete, the auxiliary  
charging indicator lights up briefly and then  
turns off to save energy.  
CAUTION  
• Do not use the nozzle on the surfaces listed  
below. Do not use it to clean coated or lacquered  
floors especially, as repeated use can wear down  
the coating.  
- Clothing, bedding  
- Leather sofas, cushions  
- Carpet  
 
OPERATION 19  
- Vinyl flooring, tiles, marble  
- To convert modes, press the adjustment  
button a and push forward.  
Bedding Nozzle  
This nozzle lets you clean sheets and bedding  
more effectively. It removes dust in bedding using  
strong suction and a punching motion.  
• Lower the suction level when vacuuming  
bedding such as duvet covers to avoid the thin  
fabric getting sucked into the nozzle.  
Crevice Tool  
Use this tool to remove dust from corners or  
narrow spaces.  
• Use it for areas with static electricity such as  
mats.  
• Use it with the Turbo mode to clean pet hair out  
of furniture, mats, or tight areas like corners.  
Combination Tool  
Can be used in either crevice mode or brush mode  
for cleaning corners or small gaps where dust and  
dirt gather.  
Crevice Mode  
Use the tool in the crevice mode to clean flat  
surfaces such as sofas or mattresses.  
Brush Mode  
Use the tool in the brush mode to clean delicate  
surfaces such as frames or furniture.  
20 MAINTENANCE  
MAINTENANCE  
remove the foreign objects before resuming use  
of the appliance.  
Cleaning the Appliance  
Before Cleaning the Appliance  
To maintain the optimum suction power, the  
cyclonic mesh filter, the exhaust filter and the pre-  
filter should be cleaned regularly and washed  
under running water at least once a month.  
• Turn off the power before cleaning the  
appliance.  
• The frequency of cleaning varies depending on  
the usage environment and usage time. In a  
dusty environment, clean frequently.  
WARNING  
• Never wash the nozzle, rotating brush or  
product body with water. Water could reach the  
motor and cause electric shock or fire.  
• Do not allow foreign objects to enter the motor.  
Doing so may cause electric shock, fire or  
product damage.  
Cleaning the Dust Bin  
Empty and clean the dust bin after every use.  
• Do not insert fingers or sharp objects into the  
motor. Doing so could cause product damage,  
personal injury or electric shock.  
• If the dust bin is completely full of dust or the  
filter is clogged, the suction power may be  
reduced.  
1
Remove the battery from the product body  
before cleaning the dust bin.  
CAUTION  
• Do not apply force or allow impacts to the  
cyclonic mesh filter. Doing so could deform the  
filter, compromise product performance, or  
cause the product to malfunction.  
2
Press the dust bin cover release button a to  
open the dust bin cover. Shake the dust bin to  
empty it.  
• Be careful as dust or foreign objects may  
spill out when opening the dustbin. Empty  
the dust bin into a wastebasket or where  
dust and foreign objects can be easily  
removed.  
Removing Foreign Objects  
In order to maintain product performance, be sure  
to remove any foreign objects and dust from  
inside the product body, extension pipe or air  
inlets.  
• Foreign materials inside the product can cause  
the product to be noisy, have poor suction, or  
shut down during operation.  
• If the inside of the product body, extension pipe,  
inlets, pre-filter, or fine dust filter is clogged with  
foreign objects, the power will surge (alternating  
from Hi to Lo power) a few times to alert you to  
the blocked airflow. The appliance will then  
automatically turn off to prevent damage.  
Separate the battery from the product body and  
   
MAINTENANCE 21  
3
Insert the crevice tool c into the Cyclonic  
Mesh Filter b and turn it counterclockwise to  
remove the filter.  
• Do not use the appliance without the Cyclonic  
Mesh Filter installed. Doing so could damage the  
product.  
• Do not insert fingers or sharp objects into the  
motor to avoid product damage, personal injury,  
or electric shock.  
• Do not allow foreign objects to reach the motor  
to avoid product damage, explosion or fire.  
CAUTION  
• Do not apply force or allow impacts to the  
Cyclonic Mesh Filter. Doing so could deform the  
filter, compromise product performance, or  
cause the product to malfunction.  
4
Wash the Cyclonic Mesh Filter under running  
water.  
Cleaning the Filters  
Clean the pre-filter and exhaust filter regularly and  
wash them in running water at least once a month  
to maintain the optimum suction power of the  
appliance.  
• To avoid odor and the malfunction of the  
motor, allow the Cyclonic Mesh Filter to dry  
completely in a well-ventilated area out of  
direct sunlight for at least 24 hours before  
reassembling.  
• The frequency of cleaning depends on where  
and how often you use the product. Clean the  
filters more frequently if the appliance is used  
regularly or in areas with a lot of dust.  
• Filters are consumables. Please purchase more  
filters from an authorized service center.  
1
2
Remove the battery from the product body.  
Rotate the exhaust filter a to the unlocked  
position b to separate it from the product  
body.  
5
Use the combination tool to clean out dust or  
foreign objects inside the dust bin.  
3
Lift out the pre-filter c from the product  
body.  
WARNING  
• Never wash the product body with water. Water  
could reach the motor and cause electric shock  
or fire.  
• Do not use the product body to suck up oils or  
any liquids, including water.  
22 MAINTENANCE  
sunlight for at least 24 hours before  
reassembling.  
7
Insert the clean, dry pre-filter and rotate the  
exhaust filter to the locked position e to  
reassemble it on the product body.  
4
Use the combination tool d to clean any dust  
off the motor.  
• Do not wash the motor with water.  
CAUTION  
• Do not use the appliance without the exhaust  
filter and pre-filter installed. Doing so could  
result in product damage.  
5
Clean the exhuast filter by brushing the dust  
off it regularly and wash it in running water at  
least once a month.  
• To avoid odor and the malfunction of the  
motor, allow the exhaust filter to dry  
completely in a well-ventilated area out of  
direct sunlight for at least 24 hours before  
reassembling.  
Cleaning the Nozzle  
Clean the nozzle and rotating brush regularly.  
CAUTION  
• Always separate the nozzle from the product  
body or remove the battery before cleaning. If  
the nozzle starts to operate during cleaning, it  
could cause an injury.  
• Keep fingers away from pinch points when  
assembling the nozzle on the appliance or the  
rotating brush on the nozzle.  
• Do not use the rotating brush as a wet mop.  
Doing so may cause product damage.  
6
Clean the pre-filter by brushing the dust off it  
regularly and wash it in running water at least  
once a month.  
Cleaning the Universal/Hard Floor  
Nozzle  
Clean the brush and roller heads before each use.  
• To avoid odor and the malfunction of the  
motor, allow the pre-filter to dry completely  
in a well-ventilated area out of direct  
• If the brush contains foreign objects, the brush  
may not spin or a noise may occur during  
operation.  
 
MAINTENANCE 23  
1
2
Press the nozzle release button a to remove  
the nozzle from the extension pipe or product  
body.  
6
Slide the brush back into the nozzle and  
rotate the cover back into place. Turn the  
cover lock clockwise to lock the cover.  
Cleaning the Pet Nozzle  
1
Press the nozzle release button a to remove  
the nozzle from the extension pipe or product  
body.  
Turn the nozzle upside down and rotate the  
cover lock slot b counterclockwise.  
2
Hold down the PUSH button on the nozzle  
while removing the rotating brush.  
3
4
Pull the brush cover forward and pull the  
brush out.  
3
4
Attach the crevice tool to the product body  
and use the vacuum to remove foreign  
objects and dust from the brush and the  
bottom of the nozzle.  
Attach the crevice tool to the product body  
and use the vacuum to remove foreign  
objects and dust from the brush and the  
bottom of the nozzle.  
Use a damp towel or cloth to remove any  
remaining foreign objects and dust from the  
brush and the bottom of the nozzle. Remove  
foreign objects, debris and hair from all  
nozzle rollers using tweezers.  
5
Use a damp towel or cloth to remove any  
remaining foreign objects and dust from the  
brush and the bottom of the nozzle.  
• Carefully use a tweezers to remove foreign  
objects from the nozzle rollers.  
• Do not rinse or submerge the rotating  
brush or nozzle in water.  
5
Insert the left side of the brush b into the  
groove c inside the nozzle.  
24 MAINTENANCE  
6
Press the brush cover until it clicks to lock the  
brush in place.  
Cleaning the Bedding Nozzle  
1
Press the nozzle release button to remove the  
nozzle from the extension pipe or product  
body and turn the nozzle upside down.  
2
Attach the crevice tool to the product body  
and use the vacuum to remove foreign  
objects and dust from the bottom of the  
nozzle.  
• Use a damp towel or cloth to remove any  
remaining foreign objects and dust from  
the bottom of the nozzle. After cleaning,  
wipe the nozzle dry.  
• Do not rinse or submerge the nozzle in  
water.  
TROUBLESHOOTING 25  
TROUBLESHOOTING  
Before Calling for Service  
Operation  
Problem  
Possible Cause & Solution  
The appliance does  
not operate.  
Battery is fully discharged.  
• Charge the battery.  
Appliance is turned off.  
• Press the Power button to turn on the appliance.  
Suction power is too Dust bin is full of dust.  
weak.  
• Empty the dust bin.  
Filters are clogged.  
• Clean the pre-filter and the exhaust filter.  
Inlet is clogged.  
• Remove any foreign objects from inside the product body or the extension pipe.  
Foreign object is on rotating brush, or in inlet port.  
• Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.  
The product body  
does not appear to  
be charging.  
Power cord is unplugged.  
• Plug the power cord securely into the outlet.  
Foreign object is on the charging terminals.  
• Remove dirt or foreign objects from the charging terminals with a dry cloth.  
Hot air is coming  
from the product  
body.  
Motor is cooling.  
• If the appliance is running normally, the hot air is a result of the motor cooling and is not a  
sign of malfunction.  
A strange odor is  
coming from the  
appliance.  
Appliance was purchased within the last 3 months.  
• The cleaner may emit a smell of rubber for about 3 months after purchase.  
Dust bin is full of dust.  
• The dust in the bin may cause some odor. Empty the bin and clean it.  
Foreign object is on the filter.  
• The filter may emit an odor if it has not been cleaned for some time. Clean the pre-filter  
and exhaust filter regularly.  
Pre-filter was installed while damp or wet.  
• Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry completely  
in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.  
Exhaust filter was installed while damp or wet.  
• Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter to dry  
completely in a well-ventilated area out of direct sunlight for at least 24 hours before  
reassembling.  
The appliance makes Vacuum cleaner is running in Turbo mode.  
too much noise.  
• The motor may be louder at the higher suction power settings. This is normal.  
   
26 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
The appliance turns  
off unexpectedly or  
by itself after the  
motor speed  
Battery is not fully charged.  
• The battery must be fully charged before cleaning. If the problem persists when the  
battery is fully charged and the pipes and attachments are clear from obstructions, contact  
an LG customer information center for service.  
fluctuates  
repeatedly.  
Foreign object is in the product body, extension pipe, inlet port or nozzle.  
• Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.  
Filters are clogged.  
• Clean the pre-filter and the exhaust filter.  
The rotating brush  
does not rotate.  
Brush is improperly installed.  
• Remove the brush, clean it if necessary and attach it again.  
Foreign object is on rotating brush.  
• Remove any foreign objects from the rotating brush.  
LIMITED WARRANTY 27  
LIMITED WARRANTY  
USA  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT  
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION  
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND  
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING  
DISPUTES” BELOW.  
Should your LG Vacuum Cleaner (“Product”) fail due to a defect in materials or workmanship under normal  
and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the  
Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and  
applies only when purchased lawfully and used within the United States including U.S. Territories.  
WARRANTY PERIOD  
Vacuum Cleaner  
Smart Inverter Motor (Suction Motor)  
One (1) year from the date of original retail purchase  
Ten (10) years from the date of original retail  
purchase  
Parts and Labor (internal/functional parts only)  
Parts only (You will be charged for labor)  
• Replacement Products and parts are warranted for the remaining portion of the original warranty period  
or ninety (90) days, whichever is greater.  
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory  
remanufactured.  
• Replaced Product or part(s) will be the property of LG.  
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain  
warranty service under this limited warranty.  
• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.  
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN  
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES  
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST  
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF  
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER  
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE  
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.  
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL  
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE  
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU  
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.  
THIS LIMITED WARRANTY DOES NOT COVER:  
• Service trips to deliver, pick up, install, or clean, or to correct wiring or unauthorized repairs.  
• Service trips to educate how to assemble, operate, or maintain the Product.  
• Damage or failure of the Product to perform during power failures and interrupted or inadequate  
electrical service.  
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or  
contrary to the Product owner’s manual.  
   
28 LIMITED WARRANTY  
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts  
of nature, or any other causes beyond the control of LG.  
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is  
used for other than the intended purpose.  
• Damage or failure of the Product caused by incorrect electrical current or voltage.  
• Damage or failure of the Product caused by transportation, storage, and/or handling, including  
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is  
reported within one (1) week of delivery.  
• Damage or missing items to any display, open box, or discounted Product.  
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.  
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.  
• Increases in utility costs and additional utility expenses.  
• Any noises associated with normal operation.  
• Products used for other than normal and proper household use (e.g., commercial or industrial use,  
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.  
• Costs associated with removal and reinstallation of the Product for repairs.  
• Replacement of batteries, filters, or any consumable parts.  
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed  
in accordance with the Product owner’s manual.  
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or  
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or  
maintenance includes installation or maintenance contrary to the Product owner’s manual.  
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable  
cleaning products, detergents, chemicals, or any other products or services that are not authorized by  
LG.  
The cost of repair or replacement under these excluded circumstances shall be borne by You.  
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION  
Call 1-800-243-0000 and select the appropriate option from the menu.  
Or visit our website at http://www.lg.com  
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC  
LIMITED WARRANTY 29  
PROCEDURE FOR RESOLVING DISPUTES:  
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED  
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND  
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH  
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include  
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG  
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.  
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The  
notice must provide your name, address, and telephone number; identify the product that is the subject of  
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to  
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us  
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute  
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or  
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you  
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of  
arbitration, either party may bring an individual action in small claims court, but that small claims court  
action may not be brought on a class or representative basis.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be administered by the American Arbitration Association  
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that  
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the  
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner  
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,  
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a  
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will  
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on  
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,  
except that issues relating to the scope and enforceability of the arbitration provision and to the  
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this  
provision.  
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any  
disputes between us except to the extent that such law is preempted by or inconsistent with applicable  
federal law.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000  
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as  
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the  
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering  
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the  
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator  
can award them to the same extent that a court would. If the arbitrator finds either the substance of your  
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by  
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will  
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously  
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise  
30 LIMITED WARRANTY  
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails  
in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the  
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a  
location within the federal judicial district in which you reside unless we both agree to another location or  
we agree to a telephonic arbitration.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no  
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by  
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-  
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;  
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)  
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://  
Number”).  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and  
do not opt out, then you accept all terms and conditions of the arbitration provision described above.  
Memo 31  
LG Customer Information Center  
For inquiries or comments,  
visit www.lg.com or call:  
U.S.A.  
1-800-243-0000  
1-888-542-2623  
CANADA  
Register your product Online!  

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