HP HP2500CM User Manual

HP  
Professional Series Color Printer  
2500C/C+/CM  
USER’S GUIDE  
2500C/C+/CM  
Printer Basics  
HP  
Contents  
System Requirements  
1
Printer Features and Benefits  
Printer Parts and Locations  
Control Panel Layout  
Control Panel Keys  
LEDs  
1
2
2
3
3
Setting Up  
Step 1 - Unpack the Printer  
4
5
5
Step 2 - Remove All Tapes from the Printer  
Step 3 - Connect Cables  
Step 4 - Set LCD Language Preference  
Step 5 - Install Ink Cartridges  
Step 6 - Install Printheads  
Step 7 - Load Paper in Tray 2  
Step 8 - Load Paper in Tray 3  
Step 9 - Align Printheads  
6
7
8
9
11  
12  
13  
Step 10 - Install the Printer Software  
Basic Printing Tasks  
Loading the Trays  
Loading Media in Tray 1  
Loading Media in the Rear Manual Feed  
Monitoring and Replacing Ink Cartridges  
Replacing Printheads  
15  
15  
16  
16  
17  
Using the HP 2500C Series Printer Software  
PCL Printer Software Components  
Changing Print Settings  
Changing Print Options  
Using the Printer on a Network  
Printing with Special Features and Options  
18  
18  
19  
19  
19  
19  
Maintaining the Printer  
Clean Printheads  
Align Printheads  
21  
21  
22  
Calibrate Color  
Installing the PostScript Module  
Installing Additional Memory  
22  
25  
LCD Messages  
Control Panel Menus  
Overview  
27  
27  
28  
29  
29  
30  
30  
31  
Paper Handling Menu  
Diagnostics Menu  
Information Menu  
Self Test Menu  
Print Quality Menu  
Printing Menu  
IO Menu  
Resets Menu  
Configuration Menu  
MIO Menu  
PostScript Menu  
Understanding Printer Messages  
32  
32  
33  
33  
33  
34  
Troubleshooting  
General Troubleshooting Tips  
37  
38  
38  
Non-Recoverable Error  
Troubleshooting Feature in Toolbox  
To use the troubleshooting feature in the HP 2500C  
Series Toolbox in Windows 95, 98 and NT 4.0  
38  
To use the troubleshooting feature in the  
HP 2500C Series Toolbox in Windows 3.1x  
38  
Printer does not Print  
39  
39  
40  
40  
41  
Partial or Blank Page Printed  
Bad or Poor Print Quality  
Text or Graphics are Cut Off  
Garbage Printed  
Clearing Paper Jams  
41  
Tips for Avoiding Paper Jams  
Printhead Diagnostics  
42  
42  
Understanding the Diagnostic Test  
Customer Support  
44  
45  
48  
50  
54  
55  
57  
HP Supplies and Accessories  
Printer Specifications  
Minimum Printing Margins  
Hewlett-Packard Limited Warranty Statement  
Declaration of Conformity  
Regulatory Notices  
59  
2500C/C+/CM  
HP  
Printer Basics  
Congratulations on your purchase of an HP 2500C/C+/CM Professional  
Series Color Printer.  
System Requirements  
Please ensure that you have the following computer setup:  
Minimum:  
Windows 3.1x: 486DX-66, 8MB RAM  
Windows 95/98: 486DX-100, 8MB RAM  
Windows NT 4.0/5.0: 486DX-100, 16MB RAM  
Macintosh System 7.5.3 or later: 68040, 8MB RAM  
Recommended:  
Windows 3.1x: Pentium 150/166, 16MB RAM  
Windows 95/98, Pentium 150/166, 16MB RAM  
Windows NT 4.0, Pentium 150/166, 32MB RAM  
Macintosh System 8 or later: Power PC, 16MB RAM  
50MB Free HardDisk space for 11” x 17” or A3 size  
printing.  
Graphics intensive files may require more disk space.  
Printer Features and Benefits  
Seamless Workgroup Integration with Robust Network Features  
The HP 2500C/C+/CM Color Printer supports all major networking  
operating systems and protocol.  
Easy printer setup, configuration and network printing  
management with HP JetAdmin and WebJetAdmin.  
The HP 2500CM Printer supports Adobe PostScript 3 for true  
document portability.  
User-friendly LCD and Key Panel for easy printer configuration,  
status and error messaging and reduced MIS intervention.  
1
Significant Cost Savings and Speed Gains with HP’s New Modular Ink  
Delivery System (MIDS).  
New half-inch printheads print larger swathes to achieve  
significant speed gains of up to 11 ppm black, 9 ppm color.  
HP’s new Modular Ink Delivery System communicates with a smart  
chip built into each printhead and ink cartridge to monitor ink  
levels and printhead life.  
Printing in color becomes more affordable with lower costs per page.  
Exceeds your Workgroup’s Color Expectations with HP PhotoREt II (up to 13”x19”)  
PhotoREt II uses the smallest ink drop size to create more shades  
of color, smoother transitions between tones, and crisper-looking  
output on any paper.  
Prints up to 13”x19” / A3 oversize when you need it.  
Printer Parts and Locations  
Top Cover  
Printhead Latch  
Printhead  
Access Cover  
Ink Cartridge  
Door  
Paper  
Knob  
Back Panel  
Power  
Button  
Tray 1/  
Output Tray  
Tray 2  
Rear Access  
Door  
Extended  
Tray Cover  
Tray 3  
Control Panel Layout  
Menu Button  
Item Button  
Value Button  
Select Button  
LCD Panel  
Cancel Job  
Button  
Attention (Red)  
Ready (Green)  
(Go)  
2
Control Panel Keys  
• Places the printer either online or offline.  
(Go)  
• Allows the printer to resume printing after being offline. Clears  
most printer messages and places the printer online.  
• Allows the printer to continue printing with a warning message  
such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.  
• Exits the Control Panel menus. (To save a selected Control Panel  
setting, first press the [Select] button.)  
• Displays non-recoverable error codes.  
[Cancel Job]  
[Menu]  
Cancels the print job that the printer is processing. The time it takes  
to cancel depends on the size of the print job. (Press it only once.)  
Cycles through the Control Panel menus. To print a menu map from  
the Control Panel:  
1. Press [Menu] until SELF TEST MENU appears.  
2. Press [Item] until PRINT MENU MAP appears.  
3. Press [Select] to print the menu map.  
[Item]  
Cycles through the selected menu’s items.  
[Value]  
[Select]  
Cycles through the selected menu item’s values.  
• Saves the selected value for that item. An asterisk (*) appears next  
to the selection, indicating that it is the new default. Default  
settings remain when the printer is switched off or reset unless  
you reset all factory defaults from the [RESETS] menu.  
• Prints the selected printer information page from the Control Panel.  
LEDs  
There are 2 lights or LEDs on the printer:  
Led Indicators  
Color  
Green  
Function  
Ready LED  
Is lit up when the printer is printing, in  
normal state, OR when it is online.  
Attention LED  
Red  
Blinks when the printer is in an error state,  
OR requires attention.  
3
2500C/C+/CM  
HP  
Step 1 - Unpack the Printer  
1.  
Check that the following items are included with the printer:  
a. Power Cord  
d
b. Four HP No. 10 Ink Cartridges  
(black, cyan, magenta and yellow)  
c. Four HP No. 10 Printheads  
g
f
e
h, i, j  
(black, cyan, magenta and yellow)  
d. Extended Tray Cover  
b
a
e. Setup Poster  
c
f. Getting Started Guide  
g. Quick Reference Guide  
h. Starter CD  
i. HP JetDirect CD (HP 2500CM printer only)  
j. PCL 5Ce CD (standard with HP 2500C+, and for Europe only,  
standard with HP 2500C/CM)  
2. Prepare printer location.  
The location requirements for the printer are:  
A sturdy, level surface for placement  
Space allowance around the printer  
A well ventilated room  
745 mm  
No exposure to direct sunlight or chemicals, including ammonia  
based cleaning solutions  
Adequate power supply  
A stable environment – no abrupt temperature or humidity changes  
Relative humidity 20% to 80%  
Room temperature 59o to 95oF (15o to 35oC)  
685 mm  
337 mm  
532 mm  
4
2500C/C+/CM  
HP  
Step 2 - Remove All Tapes from the Printer  
1.  
Remove the four tapes securing the printer. Open the top cover and  
remove the fifth tape from the inside of the printer.  
2500C/C+/CM  
HP  
Step 3 - Connect Cables  
1.  
Ensure that the computer is turned off.  
2. Plug the power connector firmly into the printer’s power socket.  
3. Plug the power plug into an electrical outlet.  
To connect the printer directly to the computer:  
1.  
Connect the printer end of the parallel cable firmly to the parallel  
port on the printer.  
2. Snap both clips onto the notches on the connector.  
3. Connect the computer end of the parallel port on your computer and  
tighten the screws on the connector.  
The HP 2500CM Professional Series Color Printer comes with a built-in  
HP JetDirect internal print server.  
To connect the HP 2500CM printer to the network, plug the network cable  
into the network port on the print server. For more information on  
configuring the printer in a network environment, refer to the Network  
5
2500C/C+/CM  
HP  
Step 4 - Set LCD Language Preference  
You can set the LCD Panel to display printer messages in one of the  
following languages:  
• English  
• German  
• French  
• Norwegian  
• Finnish  
• Swedish  
• Danish  
• Polish  
• Dutch  
• Portuguese  
• Italian  
• Czech  
• Spanish  
• Russian  
To do so:  
1. Ensure that the printer is turned off.  
2. Press and hold [Menu] and turn on the printer.  
3. Continue to hold down [Menu] until the LCD displays “LANG = X”  
(where “X” is the current language setting).  
4. Press [Value] to scroll through the language list.  
5. Press [Select] to choose and confirm your language selection.  
6
2500C/C+/CM  
HP  
Step 5 - Install Ink Cartridges  
1.  
Press the Power button to turn on the printer.  
1
2. Lift to open the Ink Cartridge door.  
2
3. Remove all four ink cartridges from their packaging and insert each ink  
cartridge into its own color-coded slot. Make sure that each cartridge  
is pressed firmly into place.  
3
7
2500C/C+/CM  
HP  
Step 6 - Install Printheads  
1.  
Make sure that the Ink Cartridge Door is open. Grasp the side of the  
Printhead Access Cover and lift up firmly to snap the cover open and  
completely remove it from the printer. You may have to use some force  
to open the cover.  
1
Note: If the cradle cannot be found under the cover, it means that the tape  
securing the cradle has not been removed. Open the Top Cover, remove the tape  
securing the cradle, turn off the printer and turn on again.  
2. Make sure the printer is turned ON.  
2
The cradle will move away slightly. Open the purple printhead latch by  
lifting the latch from the rear. Pull the latch forward and down to  
release the latch hook from the purple carriage lock. Then lift and  
push the latch toward the back of the printer.  
3. Remove each printhead from its package.  
3
Remove the protective tape from each printhead.  
Insert each printhead into its own color-coded socket.  
Push the printheads down firmly.  
8
4. Close the printhead latch. Be sure that the hook on the printhead latch  
4
catches the carriage lock.  
Note: You may have to use some force to close the printhead latch.  
5. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the cover  
with the tabs on the printer.  
5
6
6. Lower and snap to close the cover.  
7. Close the Ink Cartridge Door.  
2500C/C+/CM  
HP  
Step 7 - Load Paper in Tray 2  
Note: Tray 2 is a fixed tray. Tray 1 has to be removed before Tray 2 can be accessed.  
Tray 2 is designed to hold up to 150 sheets of paper and can accomodate paper  
sizes such as Letter, A4, Legal, B4, A3, 11” x 17”, 13” x 19” and 330 x 483 mm.  
1
1.  
Remove Tray 1 and set it aside.  
2. If you are loading paper sizes such as B4, A3, 11” x 17” and  
330 x 483 mm, unlock the tray lock, extend the tray and re-lock the  
tray lock.  
2
9
3. Unpack the Paper Length and Width guides.  
4. Insert the Paper Length guide into the slot of the paper size you wish  
to load.  
3
4
2
5. Insert the Paper Width guide into the slot of the paper size you wish  
to load.  
5
6. Insert paper, print side down into the printer.  
7. Tap the left side of the stack of paper to ensure that it is flush against  
the right side of the tray.  
6
7
8. Replace Tray 1.  
8
9. If Tray 2 is extended, place the Extended Tray Cover over the tray.  
10. On the Control Panel, press [Menu] until PAPER HANDLING  
MENU appears.  
9
11. Press [Item] to select TRAY 2 TYPE=  
12. Press [Value] to select the media type you have loaded into the tray  
and press [Select].  
Click to see a video clip of the load Letter, A4 or Legal paper.  
Click to see a video clip of the load B4, A3, 11” x 17”, 13” x 19”  
or 330 x 483 mm paper.  
10  
2500C/C+/CM  
HP  
Step 8 - Load Paper in Tray 3  
Note: Tray 3 is designed to hold up to 250 sheets of paper and can accommodate  
paper sizes such as Letter, A4, Legal, B4, A3, 11” x 17”, 13” x 19” and  
330 x 483 mm.  
1
1.  
Grasp the sides of Tray 3 and pull it out of the printer.  
2. If you are loading paper sizes such as B4, A3, 11” x 17” and  
330 x 483 mm, unlock the tray lock, extend the tray and re-lock the  
tray lock.  
2
3. Unpack the Paper Length and Width guides.  
3
4
5
4. Insert the Paper Length guide into the slot of the paper size you wish  
to load.  
5. Insert the Paper Width guide into the slot of the paper size you wish  
to load.  
6. Load paper by aligning the paper edge to the Paper Length guide  
first. Tap the other end of the paper to ensure that the paper is  
properly loaded. Tap the left side of the stack of paper to ensure that  
it is flush against the right side of the tray.  
6
11  
 
7. Re-insert Tray 3 into the printer.  
7
8
8. If Tray 3 is extended, place the Extended Tray Cover over the tray.  
9. On the Control Panel, press [Menu] until PAPER HANDLING MENU  
appears.  
10. Press [Item] to select TRAY 3 TYPE=  
11. Press [Value] to select the media type you have loaded into the tray  
and press [Select].  
Click to see a video clip of the load Letter, A4 or Legal paper.  
Click to see a video clip of the load B4, A3, 11” x 17”, 13” x 19”  
2500C/C+/CM  
HP  
Step 9 - Align Printheads  
1.  
Press [Menu] until DIAGNOSTICS MENU appears.  
2. Press [Item] until ALIGN PRNT-HDS appears.  
3. Press [Select]  
4. The printer will print a page with 5 sets of alignment patterns.  
5. In each set (A, B, C, D, or E) select the most aligned pair of lines (1, 2,  
3, 4 or 5).  
6. Enter the corresponding numbers in the Control Panel by pressing  
[Value].  
7. When you have entered a value for a set, press [Item] to move to the  
next.  
8. When you have finished entering the values, press [Select].  
9. The printer will print a confirmation page consisting of 2 squares and  
a cross.  
10. Check the confirmation page to see if the lines on the squares and  
the cross are aligned.  
11. Re-align the printheads if the confirmation page is not satisfactory.  
12  
 
2500C/C+/CM  
HP  
Step 10 - Install the Printer Software  
Before you can use the printer, you must install the printer software. To  
install the printer software, you need at least 8 MB of RAM and Microsoft  
Windows 3.1x, 95 or 98 installed in your computer.  
To install the printer software in Windows NT 4.0, you need at least 16 MB of  
RAM and Windows NT 4.0 installed in your computer.  
Installing the PCL 3 Printer Software from the Starter CD into a PC  
Note: The Starter CD includes a utility to easily copy the HP 2500C/C+/CM software to  
3.5-inch high-density diskettes as well as to copy files to a server. This allows you to use  
the diskettes to install the software on systems that do not have a CD-ROM drive.  
1.  
Start Microsoft Windows and make sure no other Windows  
applications are running.  
2. Insert the Starter CD into your CD-ROM drive. The installation  
program will run automatically.  
3. Click the Printer Driver option followed by Install in the CD menu to  
install your printer software or Download to download the printer  
software to either a hard disk, network drive or floppy disks. If  
installation does not automatically run, follow the instructions below.  
Installing PCL 3 Printer Software from Floppy Disks (or the Starter CD,  
if the installation program does not run automatically)  
1.  
Start Microsoft Windows and make sure no other Windows  
applications are running.  
2. Insert Disk 1 into your computer’s floppy drive (or the CD into the  
CD-ROM drive).  
3. Select File, Run in Windows 3.1 or select Start, Run in Windows  
95/98/NT 4.0.  
4. At the Command Line Box,  
• For floppy disk installation, type the letter of your computer’s  
floppy disk drive followed by :\SETUP (for example, a:\setup).  
• For CD installation, type the letter of your computer’s CD-ROM  
drive followed by :\INSTALL (for example, d:\install).  
5. Follow the instructions that appear on the screen to complete  
installation.  
Customizing the Printer Software  
You may choose to customize the printer software so that certain items or  
features such as Toolbox and bi-directional printing will be disabled the  
next time you install the printer software. This feature is useful if you want  
to install a customized configuration on several computers in a network.  
13  
 
To do this:  
1. Download the printer software. During download, you will be asked if  
you wish to customize the printer software. If you choose not to, you  
may run the Installer Configuration Utility later by double-clicking  
on the HPINSCFG.EXE icon in the driver directory of the Starter CD.  
2. Choose the options you wish to install.  
3. Click OK.  
4. The printer software will be installed according to this configuration  
the next time you run SETUP.EXE  
Installing PCL 5Ce Printer Software from the PCL 5Ce CD into a PC  
1.  
Start Microsoft Windows and make sure no other applications are  
running.  
2. Insert the PCL 5Ce CD into your CD-ROM drive.  
3. Select Printers in the Control Panel.  
4. Windows 3.1: Click Add, select Install Unlisted and Updated Printer  
and click Install.  
Windows 95/NT 4.0: Double-click on the Add Printer icon.  
5. Select the printer driver INF file in the CD, <language>/<operating  
system>/disk 1.  
6. Follow the instructions that appear on the screen to complete the  
installation.  
Installing the PostScript Printer Software into a PC  
Note: The PostScript Printer Software is available when you purchase a HP 2500CM  
Printer or the HP 2500C PostScript upgrade kit. For more information, see  
HP Supplies and Accessories.  
1.  
Start Microsoft Windows and make sure no other Windows  
applications are running.  
2. Insert the PostScript CD into your CD-ROM drive.  
3. Select File, Run in Windows 3.1 or select Start, Run in Windows  
95/98/NT4.0.  
4. At the Command Line Box, type the letter of your computer’s  
CD-ROM drive followed by: \INSTALL (for example, d:\install).  
5. Follow the instructions that appear on the screen to complete  
instructions.  
14  
2500C/C+/CM  
Loading the Trays  
HP  
Basic Printing Tasks  
The HP 2500C/C+/CM Professional Series Color Printer has 3 paper trays  
and one Rear Manual Feed for superior paper handling capabilities.  
Tray 1 - This tray holds up to 10 sheets of paper. It is recommended that  
you use this tray for media types and sizes that are seldom used.  
Tray 2 - This tray holds up to 150 sheets of paper. It is recommended that  
you use this tray to hold paper that is commonly used.  
For instructions on how to load paper into Tray 2, see Step 7 in the Setting Up  
section.  
Tray 3 - This tray holds up to 250 sheets of paper. It is recommended that  
you use this tray to hold paper that is commonly used.  
For instructions on how to load paper into Tray 3, see Step 8 in the Setting Up  
section.  
Rear Manual Feed - The Rear Manual Feed is designed to provide a  
straight paper path for printing on thicker media (up to 0.3mm) such as  
cardstock or labels without bending. This paper path allows you to print  
only 1 sheet at a time.  
Loading Media in Tray 1  
1. Set your printer software to pick paper from Tray 1 and print your  
document.  
1
For more information on how to set your print settings, please refer to  
section on Changing Print Settings.  
2. After sending your print job to the printer, the LCD panel will display  
the message "TRAY 1 LOAD [TYPE] [SIZE]" where [TYPE] and [SIZE] are  
the media type and size as specified in your printer software.  
3. Slide the paper width guide to its outermost position.  
4. Insert up to 10 sheets of paper along the right side of Tray 1, print side  
down, until it stops.  
5. Slide the paper width guide in until it stops at the edge of the paper.  
6. Press the button to print.  
Click to see a video clip of the above procedure.  
15  
 
Loading Media in the Rear Manual Feed  
1. Set your printer software to pick paper from Rear Manual Feed and  
print your document.  
1
For more information on how to set your print settings, please refer to the  
section on Changing Print Settings.  
2. After sending your print job to the printer, the LCD panel will display  
the message "MNL FEED LOAD [TYPE] [SIZE]" where [TYPE] and [SIZE]  
are the media type and size as specified in your printer software.  
3. Insert the media into the Rear Manual Feed at the back of the printer,  
making sure that the edge of the sheet is aligned with the alignment  
mark on the left side of the slot. Wait for the printer to grip the media  
before releasing it.  
4. Press to start printing.  
Click to see a video clip of the above procedure  
Monitoring and Replacing Ink Cartridges  
The printer monitors and shows the amount of ink left in each ink cartridge  
on the LCD. When the ink in a particular ink cartridge is about to be used  
up, a warning message will appear on the LCD Panel. At this point, your  
ink cartridge will still have enough ink left in it for a few more print jobs.  
However, it is recommended that you get a replacement ready as soon as  
this warning message appears.  
When the ink in a particular ink cartridge has fully run out, the LCD will  
display a message [X INK OUT, REPLACE CART] (where X is the color of the  
cartridge). When this happens, you will not be able to print until the  
corresponding cartridge is replaced.  
To do this:  
1. Lift to open the Ink Cartridge Door.  
1
2. Remove the ink cartridge from its packaging and insert it into its own  
color-coded slot.  
2
3. Push down the ink cartridge firmly.  
Click to see a video clip of the above procedure.  
Note:  
Use only original No. 10 HP ink cartridges. The use of incompatible cartridges may  
disrupt the intricate printing system, potentially resulting in reduced print quality  
and even damaging the printer. HP does not guarantee non-HP cartridges or damage  
to the printer resulting from the use of non-HP cartridges. For more information on  
16  
Replacing Printheads  
If the printheads are faulty, the printer will show an error message and the  
printer will stop printing. When this happens, replace the printhead.  
1. Ensure that the printer is on.  
1
2. Open the Ink Cartridge Door.  
2
3
3. Grasp the side of the Printhead Access Cover and lift firmly to snap the  
cover open and remove it from the printer. You may have to use some  
force to open the cover.  
4. Release the printhead latch by pulling it towards you to unhook. Once  
unhooked, bring the latch towards the back of the printer.  
4
5
5. Remove the damaged printhead by lifting it out of its socket.  
6. Remove the new printhead from its package.  
7. Remove the protective tape from the printhead.  
6
7
8. Insert the new printhead into its color-coded slot.  
9. Push the printhead down firmly.  
8
9
17  
10. Close the printhead latch. Be sure that the hook on the printhead latch  
catches the carriage lock. You may have to use some force to close the  
printhead latch.  
10  
11. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the  
cover with the tabs on the printer.  
11  
12  
12. Lower and snap to close the cover.  
13. Close the Ink Cartridge Door.  
Click to see a video clip of the above procedure.  
Using the HP 2500C Series Printer Software  
The HP 2500C Series color printer comes with 2 printer software that make  
printing from Windows-based programs faster and easier. The PCL driver is  
available for the HP 2500C, HP 2500C+ and the HP 2500CM printers. The  
PostScript driver is available for the HP 2500CM printer and is also found  
in the HP 2500C PostScript Upgrade Kit.  
PCL Printer Software Components  
The HP 2500C printer driver comes with the following components:  
Toolbox program provides access to all the information you need  
when using the printer. It also provides printer status information such  
as current print job and current print settings and the ability to  
cancel your print job.  
Uninstaller provides an easy and efficient way to uninstall the printer  
software and remove all entries pertaining to the printer software from  
the Windows registry.  
Access HP Web Site provides links to HP web sites for the latest  
printer software, product and support information.  
WebReg is an internet registration utility that allows you to register  
your printer through the Internet. Registration entitles you to receive  
prompt information about software upgrades and future HP products.  
18  
Changing Print Settings  
Select Your Printer  
To use your HP 2500C Series color printer, make sure that it is selected as  
the default printer.  
In Windows 95, 98 or NT 4.0:  
1. Click Start, select Settings followed by Printers.  
2. Click the HP 2500C Series Printer icon to select it.  
3. From the File menu, select Set As Default, then close the window.  
In Windows 3.1  
1. In the Program Manager, open the Main program group.  
2. Double-click Control Panel to open it, then double-click Printers.  
3. Select the HP 2500C Series Printer from the Installed Printers list,  
and then click Set As Default Printer.  
4. Click Close and exit the Control Panel.  
Changing Print Options  
The HP 2500C Print Settings dialog box allows you to select printing  
options such as paper type and print quality that are not provided by the  
software application.  
You can change the print settings for the current documents from your  
software program. This procedure will vary depending on the software  
program you are using.  
1. Select either Print, Print Setup or Printer Setup from the File menu.  
2. Click Printer, Setup, Options or Properties depending on your  
software application.  
3a. If you click Printer in step 2, you will need to click Options, then Setup.  
3b. If you click Setup, you will either see the HP Print Settings right  
away, or you will need to click Options.  
3c. If you click Options, you will need to click Setup.  
3d. If you click Properties, you will see the HP 2500C Print Settings  
dialog box right away.  
4. Change the settings in the HP 2500C Print Settings dialog box.  
Using the Printer on a Network  
The HP 2500C/C+ Professional Series Color Printer has a slot where you  
may install one of the supported HP 2500C JetDirect MIO print servers.  
Note:  
For a list of supported JetDirect MIO Print Servers, please refer to our web site  
Printing with Special Features and Options  
The HP 2500C Series PCL printer driver allows you to create exciting and  
impactful documents easily. These features and options will help you to  
produce professional-looking documents like direct mailers, brochures,  
large spreadsheets, newsletters and extra large posters from your desktop.  
19  
     
HP ZoomSmart Scaling Technology  
Allows you to automatically enlarge or reduce your printout.  
Watermark  
Allows you to create light-colored text that appears “behind” the  
document’s main text. When you print, the text appears faintly on the  
printout like the watermarks found on elegant stationery.  
Mirror Image  
Allows you to print a laterally inverted image of your page.  
Print Page Border  
Allows you to print dotted lines on the border of your document for  
cropping or marking purposes.  
Billboard  
Allows you to enlarge your page and prints sections of that page onto  
several sheets of paper to form a large poster. You may also use this  
feature to print a C or A-2 size document on 2 pieces of 11” x 17” or A3 size  
media by choosing the 1 x 2 option.  
Handouts  
Enables you to print 2, 4 or 8 pages of your document onto a single sheet  
of paper.  
Booklet  
Enables you to print 2 pages onto a single larger sheet and reorders the  
page sequencing so that the printouts can be folded in half to form a  
booklet.  
2-sided Printing  
Allows you to print on both sides of a page.  
Select a Special Feature  
1. Click on the Features tab in the print settings. See Changing Print  
2. Select the required feature or option. You may only select one  
feature at a time and a combination of options.  
Note: Click on Help for explanations and descriptions of the various features  
and options.  
3. Change the necessary print settings and proceed to print your  
document.  
Note: For more information on printing using these special features, see the  
topic “Print with Special Features” on the “How Do I? ” tab in the HP 2500C  
Series Toolbox on your computer desktop.  
20  
2500C/C+/CM  
HP  
Maintaining the Printer  
This section contains information on utilities for maintaining the printer.  
They include:  
Cleaning Printheads  
Aligning Printheads  
Calibrating Color  
Clean Printheads  
Whenever print quality noticeably decreases it is a good idea to perform  
the “ Clean Printheads” utility either through the HP 2500C Toolbox on  
your computer or from the Control Panel on the printer. Please refer to the  
Maintenance Tab of the Toolbox if you wish to clean the printheads from the  
Toolbox.  
The “Clean Printheads” utility consists of 3 levels of cleaning. Each level of  
cleaning uses some ink to clear the printheads. It is recommended that  
you start with Level 1 before proceeding to subsequent levels. Note that  
Level 3 takes the longest and uses the most ink.  
To run the “Clean Printheads” utility through the Control Panel:  
1. Press [Menu] until DIAGNOSTICS MENU appears.  
2. Press [Item] to select either CLEAN PRNT-HDS LEVEL 1, 2 or 3.  
3. Press [Select] to clean printheads.  
Align Printheads  
Although you may not notice misalignment in your printouts, it is  
recommended that you run the “Align Printheads” utility whenever the  
LCD displays the message "PRNT-HDS NOT ALIGNED". This ensures that  
you have the best possible print quality.  
You may align the printheads either through the Toolbox or from the  
Control Panel. Please refer to the Maintenance Tab of the Toolbox if you  
wish to align the printheads from the Toolbox.  
To run the “Align Printheads” utility through the Control Panel:  
1. Press [Menu] until DIAGNOSTICS MENU appears.  
2. Press [Item] until ALIGN PRNT-HDS appears.  
3. Press [Select].  
4. The printer will print a page with 5 sets of alignment patterns.  
5. In each set (A, B, C, D or E) select the most aligned (straightest) pair of  
lines (1, 2, 3, 4 or 5).  
6. Enter the corresponding numbers in the Control Panel by pressing  
[Value].  
7. When you have entered a value for a set, press [Item] to move to the next.  
21  
 
8. When you have finished entering the values press [Select].  
9. The printer will print a confirmation page consisting of 2 squares and a cross.  
10. Check the confirmation page to see if the lines on the squares and the  
cross are aligned.  
11. Re-align the printheads if the confirmation page is not satisfactory.  
Calibrate Color  
If the color tints of your documents have shifted towards yellow, magenta  
or blue, run the “Calibrate Color” utility to balance the color tints. It is not  
advisable to calibrate color unless the shifts in color tints are visible.  
To run the “Calibrate Color” utility:  
1. Double-click on the HP 2500C Toolbox icon on your computer  
desktop.  
2. Click on Maintenance tab.  
3. Click on Calibrate Color and follow the instructions on the screen.  
2500C/C+/CM  
HP  
Installing the PostScript Module  
The HP 2500CM Color Printer comes with the PostScript 3 module  
pre-installed. The HP 2500C/C+ Color Printer can be upgraded to a  
PostScript printer by installing the HP 2500C PostScript Upgrade Kit.  
PostScript Printing Memory Requirements  
The HP 2500C Color Printer has 4 MB* of memory installed. After you  
install the PostScript Module, you will get an additional 8MB of memory.  
1.  
Put on the anti-static wrist strap and clip the other end to a grounded  
metal piece.  
1
Note: Failure to do so may damage the printer or the memory module.  
*The HP 2500C+ has 12MB memory installed. For Europe only, the HP 2500C  
comes standard with 12MB RAM.  
22  
2. Switch off your printer and remove all cables from the back of the  
printer.  
2
3. Lift up the two rear door latches to open the Rear Access Door.  
3
4. Loosen the four screws on the metal panel to remove it.  
4
5
6
5. Remove the PostScript 3 Module from its package. DO NOT touch the  
metal connection points.  
6. Position the PostScript 3 Module as shown in the illustration, and  
insert it into Slot 1 or 2.  
23  
7. Push in the PostScript 3 Module until the two clips snap into place.  
7
8. Lift the plastic flap, place the metal panel on the Rear Access Door  
and fasten the screws.  
8
9. Reconnect all cables to the back of the printer and power ON the  
printer.  
9
10. To verify installation of the PostScript 3 Module, select the PostScript  
Firmware Version option in the Information Menu from the key panel.  
10  
PS FW VER  
11. The installed PostScript Firmware Version is displayed on  
the LCD panel.  
11  
X.X.X  
24  
12. Install the PostScript 3 software from the accompanying CD. Refer to  
the back of the CD jacket for installation instructions.  
7
HP  
2500C/CM  
Pr  
ofessional Series Color Printer  
2500C/C+/CM  
HP  
Installing Additional Memory  
If your printer has the PostScript module installed, you may install up to  
To do so:  
1.  
Put on the anti-static wrist strap and clip the other end to a grounded  
metal piece.  
1
Note: Failure to do so may damage the printer or the memory module.  
2. Switch off your printer and remove all cables from the back of the  
printer.  
2
3. Lift up the two rear door latches to open the Rear Access Door.  
3
25  
4. Loosen the four screws on the metal panel to remove it.  
4
5. Insert the SIMM into SLOT 3 or 4 at a 45° angle.  
5
6
6. Rotate the top of the SIMM until it is upright and clicks into position.  
7. Lift the plastic flap, place the metal panel on the Rear Access Door  
and fasten the screws.  
7
8. Reconnect all cables to the back of the printer and power ON the  
printer.  
8
9. Press [MENU] until INFORMATION MENU appears. Press [ITEM] until  
CHECK TOTAL RAM SIZE appears and press [SELECT]. The LCD  
display should show the total amount of memory installed.  
26  
2500C/C+/CM  
HP  
LCD Messages  
Control Panel Menus  
Overview  
You can perform most routine printing tasks from the computer through  
the printer driver. This is the most convenient way to change settings on  
the printer. See the Help files associated with the printer software, or for  
more information, refer to the Windows Printing section.  
You can also change the printer settings from the printer’s Control Panel.  
The following table lists the Menu items and possible values for the  
printer. Additional menu items can appear in the Control Panel,  
depending on the hardware modules installed in the printer.  
27  
 
Paper Handling Menu  
Item  
Values  
Explanation  
TRAY 2 TYPE=PLAIN PLAIN  
HP INKJET/HEAVY  
Set the value to correspond with the  
paper type currently loaded in Tray 2.  
HP PHOTO  
TRNSPRNCY/IRON  
RAPID TRNSPRNCY  
PLAIN: Plain Paper  
HP INKJET/HEAVY: HP Premium Inkjet Paper  
or HP Premium Inkjet Heavyweight Paper  
HP PHOTO: HP Premium Photo Paper  
TRNSPRNCY/IRON: HP Premium Transparency  
Film or HP Iron-on T-shirt Transfers  
RAPID TRNSPRNCY: HP Premium Inkjet  
Rapid-Dry Transparencies.  
Note: It is not advisable to load the following  
combination of paper types in Tray 2 and Tray 3  
at the same time:  
• HP Premium Inkjet Paper and HP Premium  
Inkjet Heavyweight Paper  
• HP Premium Transparency Film and HP  
Iron-on T-shirt Transfer  
TRAY 3 TYPE=PLAIN PLAIN  
Set the value to correspond with the paper  
type currently loaded in Tray 3.  
HP INKJET/HEAVY  
HP PHOTO  
TRNSPRNCY/IRON  
RAPID TRNSPRNCY  
PLAIN: Plain Paper  
HP INKJET/HEAVY: HP Premium Inkjet Paper  
or HP Premium Inkjet Heavyweight Paper  
HP PHOTO: HP Premium Photo Paper  
TRNSPRNCY/IRON: HP Premium  
Transparency Film or HP Iron-on T-shirt  
Transfers  
Note: It is not advisable to load the following  
combination of paper types in Tray 2 and Tray 3  
at the same time:  
• HP Premium Inkjet Paper and HP Premium  
Inkjet Heavyweight Paper  
• HP Premium Transparency Film and HP  
Iron-on T-shirt Transfer  
28  
Diagnostics Menu  
Item  
Explanation  
ALIGN PRNT-HDS  
This item aligns the printheads to ensure the printout is of the best  
possible print quality.  
CLEAN PRNT-HD:  
LEVEL 1  
This item cleans the printheads. Level 1 is the basic level and should  
be performed first.  
CLEAN PRNT-HD:  
LEVEL 2  
This item cleans the printheads. Level 2 is more thorough than Level 1,  
but it should be performed only when Level 1 cleaning does not solve  
the print quality problem.  
CLEAN PRNT-HD:  
LEVEL 3  
This item cleans the printheads. Level 3 is most thorough, but it  
should be performed only when Level 2 cleaning does not solve the  
print quality problem as it uses the most ink.  
PERFORM TRAY 2  
PAPER PATH TEST  
This item performs a paper path test on Tray 2. When this is selected,  
the printer will pick paper from Tray 2 until all the paper has been  
ejected.  
PERFORM TRAY 3  
PAPER PATH TEST  
This item performs a paper path test on Tray 3. When this is selected,  
the printer will pick paper from Tray 3 until all the paper has been  
ejected.  
PERFORM TRAY 1  
PAPER PATH TEST  
This item performs a paper path test on Tray 1. When this is selected,  
the printer will pick paper from Tray 1 until all the paper has been  
ejected.  
Information Menu  
Item  
Explanation  
CHECK INK LEVEL  
BASE FW VER  
PS FW VER  
This item displays the amount of ink remaining in each ink cartridge.  
This item displays the firmware version of the printer.  
This item displays the PostScript firmware version of the printer.  
This item displays the MIO print server firmware version.  
This item displays the total amount of RAM installed in the printer.  
MIO FW VER  
CHECK TOTAL  
RAM SIZE  
SERVICE ID  
This item displays the Service Identification Number of the printer.  
This number is needed when you call the HP Customer Care Center  
for support.  
29  
Self Test Menu  
Item  
Explanation  
PRINT MENU MAP  
The Menu Map shows the layout of the Control Panel menu items.  
PRINT PS FONT LIST The PS Font List shows all the PS fonts currently available to the printer.  
PRINT DIAGNOSTIC The Diagnostic Page shows general printer information and current  
PAGE  
network parameters.  
PRINT EXT  
DIAGNOSTIC PAGE  
The Extended Diagnostic Page shows printer information that is useful  
for troubleshooting.  
Print Quality Menu  
Item  
Values  
Explanation  
PRINT QUALITY=  
NORMAL  
NORMAL  
ECONOFAST  
BEST  
NORMAL: Normal mode delivers high quality  
output and is the recommended setting for  
speed and quality. Normal mode is the  
default setting for most paper types.  
ECONOFAST: Draft quality printing.  
EconoFast mode prints faster than Normal  
mode and delivers comparable output.  
Using EconoFast will also cut down on the  
frequency of replacing your ink cartridges  
because it uses less ink. EconoFast  
printing is available only when you select  
plain paper or transparency as the paper type.  
BEST: High quality printing. Best mode  
produces the highest print quality for all  
paper types. However, Best mode prints  
more slowly than Normal mode for most  
documents.  
30  
Printing Menu  
Item  
Values  
Explanation  
PAPER=LETTER  
LETTER  
LEGAL  
13 x 19  
A4  
Set the paper size.  
A3  
11 x 17  
JISB4  
ORIENTATION=  
PORTRAIT  
PORTRAIT  
LANDSCAPE  
Determine the default orientation of print  
on the page.  
Note: It is best to set the page orientation from  
the printer software or software application  
.
APPEND CR TO LF=  
NO  
YES  
Select YES to append a carriage return to a  
line feed encountered in backward-compatible  
PCL jobs (pure text, no job control). Some  
environments indicate a new line using only  
the line feed control code. This option  
allows the user to append the required  
carriage return to each line feed.  
31  
IO Menu  
Item  
Values  
Explanation  
IN JOB TIMEOUT=  
15  
5 to 300  
Select the amount of time (in seconds) that  
the printer will wait within a print job before  
ending it. When the data from a print job  
fails to be sent to the printer completely,  
the printer will wait for the specified number  
of seconds. After that, it will abort the job  
and carry on to process the next print job.  
Press [Value] once to change the setting by  
increments of 1 or hold down [Value] to scroll.  
OUT JOB TIMEOUT= 0 to 300  
15  
Select the amount of time (in seconds) that  
the printer will wait for the next print job  
before switching to another port. This is  
useful especially when your printer is  
connected to 2 different ports such as the  
parallel port and the network port.  
Press [Value] once to change the setting by  
increments of 1 or hold down [Value] to scroll.  
I/O CHANNEL  
TIMEOUT=120  
0 to 300  
Select the amount of time (in seconds) that  
the printer will receive data from a port  
before switching to the next port. When  
the printer is connected to different ports  
with data being sent to it simultaneously  
from these ports, the printer will be able to  
toggle between ports so that jobs sent  
through all ports will be given similar priority.  
Press [Value] once to change the setting by  
increments of 1 or hold down [Value] to scroll.  
Resets Menu  
Item  
Explanation  
RESET TO FACTORY This item performs a simple reset and restores most of the factory  
SETTINGS  
(default) settings. This item also clears the input buffer for the active I/O.  
RESET ACTIVE I/O  
CHANNEL  
This item performs a simple reset and clears the input and output  
buffers (for the active I/Os only).  
RESET ALL I/O  
CHANNELS  
This item performs a simple reset and clears the input and output  
buffers for all I/Os.  
RESET MIO TO  
This item resets the MIO print server and restores most of the  
FACTORY SETTINGS factory (default) settings.  
32  
Configuration Menu  
Item  
Values  
Explanation  
PERSONALITY=  
AUTO  
AUTO  
PCL  
Select the default printer language  
(personality).  
PS  
PCL 5  
HPCGL2  
Possible values are determined by which valid  
languages are installed in the printer. For  
example, if you have the PS module installed,  
you will be able to select between AUTO, PCL or  
PS. Similarly, if you have installed the PCL 5  
module, you will be able to select PCL 5, PCL,  
AUTO or HPCGL2.  
Normally you should not change the printer  
language (the default is AUTO). If you change it  
to a specific printer language, the printer will not  
automatically switch from one language to  
another unless specific software commands are  
sent to the printer.  
MIO Menu  
The MIO print server that is installed controls this menu and it varies accordingly. Please refer to  
the documentation that comes with the print server for more information.  
PostScript Menu (for HP 2500CM printer or with the HP 2500C PostScript Upgrade Kit only)  
Item  
Values  
Explanation  
PRINT PS ERRORS=  
OFF (for PostScript)  
OFF  
ON  
Select ON to print the PS error page when PS errors occur.  
PRINT PCL ERRORS=  
OFF (for PCL5)  
OFF  
ON  
Select ON to print the PCL5C error page when PCL 5 errors  
occur.  
JAM RECOVERY=  
AUTO  
AUTO  
ON  
Determine how the printer behaves when a paper jam occurs.  
OFF  
AUTO: The printer automatically selects the best mode for  
printer jam recovery (usually ON). This is the default setting.  
ON: The printer automatically reprints pages after a paper  
jam is cleared.  
OFF: The printer does not reprint pages following a paper jam.  
Printing performance might be increased with this setting.  
COPIES=1  
1 to 99  
Set the default number of copies by selecting any number  
from 1 to 99. Press [Value] once to change the setting by  
increments of 1 or holddown [Value] to scroll.  
RESOURCE SAVE=OFF  
(for PCL5 only)  
OFF  
ON  
PCL5C downloaded objects are lost when the interpreter  
is ended  
PCL5C downloaded objects are saved between active sessions  
of the interpreter. When the interpreter is restarted the previous  
state of the interpreter is restored.  
33  
Understanding Printer Messages  
Note: [ ] in the Message column indicate variables.  
Message  
Explanation  
Solution  
OFFLINE  
The printer is offline.  
Press to set the printer online.  
CANCELING JOB  
The printer is canceling  
the current print job.  
[COLOR] INK OUT,  
REPLACE CART  
One of the ink cartridges  
(black, cyan, magenta  
or yellow) is out of ink.  
Replace the appropriate cartridge.  
Replace the appropriate cartridge.  
Insert the appropriate cartridge.  
Replace the appropriate printhead.  
Insert the appropriate printhead.  
[COLOR] CART  
FAULTY, REPLACE  
One of the ink cartridges  
(black, cyan, magenta  
or yellow) is faulty.  
[COLOR] CART  
MISSING, INSERT  
One of the ink cartridges  
(black, cyan, magenta or  
yellow) is missing.  
[COLOR] PRNT-HD  
FAULTY, REPLACE  
One of the printheads  
(black, cyan, magenta  
or yellow) is faulty.  
[COLOR] PRNT-HD  
MISSING, INSERT  
One of the printheads  
(black, cyan, magenta  
or yellow) is missing.  
PRNT-HD ACCESS  
COVER OPEN  
The Printhead Access  
Cover is open.  
Close the cover and press to resume  
printing.  
TOP COVER OPEN  
The Top Cover is open.  
Close the cover and press to resume  
printing.  
PAPER JAM, OPEN  
TOP COVER  
There is paper jammed  
in the printer.  
Open the Top Cover to remove paper.  
When finished, close the Top Cover and  
press to resume printing.  
CARRIAGE JAM,  
OPEN TOP COVER  
The Carriage is jammed.  
The Carriage is jammed.  
Open the Top Cover to clear obstruction.  
When finished, close the Top Cover and  
press to resume printing.  
CARRIAGE JAM,  
OPEN ACC COVER  
Open the Printhead Access Cover to  
remove obstruction. When finished, close  
the Printhead Access Cover and align  
printheads.  
34  
LEFT BACK PANEL  
OUT  
The left side of the Back  
Panel has not been  
inserted properly.  
Open the Rear Access Door and ensure  
that the left side of the panel is  
properly installed.  
RIGHT BACK  
PANEL OUT  
The right side of the  
Back Panel has not  
been inserted properly.  
Open the Rear Access Door and ensure  
that the right side of the panel is  
properly installed.  
TRAY 2 PAPER  
One of the Paper Guides  
Insert the missing Paper Guide back into  
GUIDE REMOVED  
in Tray 2 has been removed. Tray 2.  
TRAY 3 OPEN OR  
GUIDE REMOVED  
Tray 3 is either open or one Ensure that both the Paper Guides are  
of its Paper Guides has  
been removed.  
properly installed and that Tray 3  
is inserted into the printer.  
TRAY 1 LOAD  
[TYPE] [SIZE]  
You have chosen to print  
from Tray 1 or the media  
you have selected differs  
Load the paper type and size as  
specified in the LCD panel and press  
to continue printing. You may  
from those in Trays 2 and 3. set the printer to print with existing  
media in Tray 2 or Tray 3 by either  
pressing [Value] or without loading  
media in Tray 1.  
MNL FEED LOAD  
[TYPE] [SIZE]  
You have chosen to print  
through the Rear Manual  
Feed.  
Load the paper type and size as  
specified in the LCD panel into the  
Rear Manual Feed located at the back  
of the printer and press to continue  
printing.  
TRAY [NUMBER]  
EMPTY, LOAD &  
PRESS  
The specified tray is empty.  
Load the paper size and type which  
this tray has been set up for. If you  
wish to change the paper size setting of  
this tray, please refer to section on Load  
USE [TYPE]  
[SIZE] INSTEAD?  
The media you have chosen Press to print or [Value] to select  
differs from those in Trays 2 other options.  
and 3 and you have either  
pressed [Value] or without  
loading media in Tray 1.  
PRESS TO  
CONTINUE  
To continue your present  
task, press the button.  
MEDIA IN TRAY 1,  
REMOVE  
The media in Tray 1 may  
not be the type or size  
that is specified in your  
current print job.  
Remove the media in Tray 1 and press  
the button to resume printing.  
If you wish to print through Tray 1, set  
your print setting to pick from Tray 1  
and send the print job before putting  
media in Tray 1.  
35  
WRONG MEDIA  
TYPE, [ACTION]  
The media type which the  
printer has detected is not  
the type specified in your  
print settings.  
Do one of the following:  
• Press to continue printing.  
• Load the correct media and press  
• Cancel the current print job by  
pressing the [Cancel Print] button.  
.
UNEXPECTED  
PAPER SIZE  
The specified paper size  
is different from the  
Reload the correct media into the tray  
and print again.  
paper size in the selected  
input tray. The output was  
truncated to fit the paper  
in the printer. Some output  
may have been lost.  
PRNT-HDS NOT  
ALIGNED  
The printheads have not  
been aligned. For best  
print quality, align the  
printheads before the  
next print job.  
Align the printheads.  
For instructions see Align Printheads.  
NON HP [COLOR]  
CART  
A non-HP ink cartridge  
has been detected. HP  
does not guarantee  
Use original HP ink cartridges.  
non-HP cartridges.  
The use of incompatible  
cartridges may disrupt the  
intricate printing system,  
potentially resulting in  
reduced print quality and  
even damaging the printer.  
[COLOR] CART  
NEAR EXPIRY  
One of the ink cartridges  
(black, cyan, magenta or  
yellow) is near expiry.  
To obtain optimum print  
quality, it is recommended  
that you do not use expired  
ink cartridges.  
Be prepared to replace the mentioned  
color ink cartridge.  
[COLOR] PRNT-HD  
NEAR EXPIRY  
One of the printheads  
(black,cyan, magenta or  
yellow) is near expiry. To  
obtain optimum print  
quality, it is recommended  
that you do not use expired  
printheads.  
Be prepared to replace the mentioned  
printhead.  
[COLOR] INK LOW  
One of the ink cartridges  
(black, cyan, magenta or  
yellow) is low on ink. You  
may still continue to print  
with this cartridge until the  
ink has totally run out.  
Be prepared to replace the mentioned  
color ink cartridge.  
36  
ROTATE, REINSERT  
[NUMBER] PG TO  
TRAY [NUMBER]  
The printer has finished  
printing one side of a  
2-sided document. The  
pages need to be reloaded  
for printing to resume.  
Remove the stated number of  
pages from Tray 1, rotate the pages  
and reload them into the specified  
tray, print side. Press to continue  
printing. You can set the printer to  
pick from Tray 1 by loading the paper  
into Tray 1 and pressing  
.
REINSERT  
[NUMBER] PG TO  
TRAY [NUMBER]  
The printer has finished  
printing one side of a  
2-sided document. The  
pages need to be reloaded  
for printing to resume.  
Remove the stated number of pages  
from Tray 1 and reload them  
into the specified tray, print side down.  
Press to continue printing. You can  
set the printer to pick from Tray 1 by  
loading the paper into Tray 1 and  
pressing  
.
2500C/C+/CM  
HP  
Troubleshooting  
This chapter documents the different troubleshooting tools and steps that  
can be used to assist you in diagnosing and solving most printer problems.  
General Troubleshooting Tips  
1. Check the printer LCD panel. If the printer LCD panel displays a  
Recoverable error message refer to Understanding Printer Messages for  
instructions on how to resolve the problem.  
LCD Error Type  
Example  
Function  
Recoverable  
Offline,  
Refer to Understanding Printer Messages  
for information on how to resolve such  
errors.  
INK LOW, etc.  
Non-Recoverable  
ERROR CODE:  
XXXX  
Your printer may have a hardware  
problem. Turn off the printer wait for a  
few seconds and then turn it on again.  
If the message persists, call HP.  
2. Check the LEDs on the printer. If the red LED is blinking, this means  
that the printer is in an error state or it requires attention. If both the  
LEDs are blinking, the printer is in a non-recoverable error state.  
37  
 
Non-Recoverable Error  
If the LCD panel displays a non-recoverable error message or if the printer  
is in a non-recoverable error state:  
1. Turn off your printer by pressing the Power button. Remove all  
cables and wait for about 10 seconds. Reconnect the cables and  
power on the printer.  
2. If the printer powers on and recovers from the error state, you  
should see the message “READY” on the LCD panel.  
3. Make sure that the tapes covering the ink nozzles and electrical  
contacts on all the printheads have been removed.  
For information on how to remove the tapes, see section on Replacing Printheads.  
4. If the error persists we recommend that you call HP for assistance.  
Please have the following information ready:  
• the model  
• the printer serial number  
• the error code number  
Troubleshooting Feature in Toolbox  
If a printing problem occurs, you can use the online troubleshooting  
feature built into your HP 2500C Series Toolbox. In the Toolbox, click the  
Troubleshooting tab. The troubleshooting information in the HP 2500C  
Series Toolbox is designed to help you diagnose and solve most printing  
problems that can occur.  
To use the troubleshooting feature in the HP 2500C Series Toolbox in  
Windows 95, 98 and NT 4.0:  
1. Double-click the HP 2500C Series Toolbox icon on your computer  
desktop or click on Start, select Programs, followed by HP 2500C  
Series program group, followed by HP 2500C Toolbox.  
2. Click on the Troubleshooting tab, then follow the instructions on  
your computer screen.  
To use the troubleshooting feature in the HP 2500C Series Toolbox in  
Windows 3.1x:  
1. Double-click the HP 2500C Series Toolbox icon in the HP 2500C  
Series Printer program group.  
2. Click on the Troubleshooting tab, then follow the instructions on  
your computer screen.  
38  
The following is a summary of the troubleshooting tips found in the Toolbox:  
Printer does not Print  
Check the power  
Make sure the power cord is connected firmly to the printer and to a  
working outlet, and that the printer is turned ON. The green Ready LED  
should be lit and the LCD should display “READY”.  
Check printer setup  
Make sure your HP 2500C Series printer is selected as the current or  
default printer.  
Check printer port selection  
Make sure that the correct port is selected and that the printer is  
connected to your printer properly. If your printer is connected to a  
switch box, make sure that you have selected the correct switch. If your  
printer is on a network, ensure that you have mapped to the correct port.  
Print a Diagnostic Page  
Printing a Diagnostic Page will verify if the printer is functioning  
properly. To print the diagnostic page:  
1. Press [Menu] until SELF TEST MENU appears  
2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.  
3. Press [Select] to print the diagnostic page.  
Check network setup  
If your printer is shared on a network, make sure that it is properly  
setup in the network environment. See the Network Guide as well as  
the documentation provided by your network vendors.  
Check for paper feed problem  
Make sure that paper is loaded correctly in the trays and that paper is  
not jammed in the printer. Check the printer LCD panel for paper jam  
messages. See section on Load Paper.  
If paper is jammed in the printer, see section on Clearing Paper Jams.  
Partial or Blank Page Printed  
Check the printhead for tape  
New printheads are shipped with a protective tape that covers the  
nozzles. Make sure that the protective tape covering each printhead is  
removed.  
Check printer setup  
Make sure your HP 2500C Series printer is selected as the current or  
default printer.  
39  
Tray 3 pulled out during printing.  
If Tray 3 is pulled out of the printer when it is printing, the job will be  
canceled and the page will be ejected. Wait until the page has been  
printed and ejected from the printer before removing the tray.  
Bad or Poor Print Quality  
Check print quality setting  
Check the printer setting which you have selected for this print job in the  
printer software. While the EconoFast settings print faster and uses less ink,  
it may cause text to appear faded or colors to appear dull. Select Normal  
or Best Print Quality in the HP print settings dialog box.  
See “Change print settings” on the “How do I?” tab in the HP 2500C Series  
Printer Toolbox.  
Check paper type setting  
When printing on transparencies or other special media types, select the  
corresponding media type in the HP print settings dialog box.  
See “Print on various paper types and sizes” on the “How do I?” tab in the  
HP 2500C Series Printer Toolbox.  
Clean printheads  
Whenever print quality deteriorates, it is advisable to clean the printheads.  
See section on Clean Printheads for instructions.  
Text or Graphics are Cut Off  
Check margin settings  
If the text or graphics are cut off at the edges of the page, make sure the  
margin settings for the document do not exceed the printable area of  
your printer. For information on the printer margins for the various supported  
paper sizes see Minimum Printing Margins.  
Check page orientation  
The page orientation that you have selected may not be correct for the  
document you are printing. Check your print settings and try printing again.  
Tray 3 pulled out during printing.  
If Tray 3 is pulled out of the printer when it is printing, the job will be  
canceled and the page will be ejected. Wait until the page has been  
printed and ejected from the printer before removing the tray.  
40  
Garbage Printed  
Check cable connection  
Check that the printer and/or network cables are securely connected to  
the printer. If you are using a parallel cable, ensure that it is also firmly  
connected to the computer.  
Check printer setup  
Make sure your HP 2500C Series printer is selected as the current or  
default printer.  
Check document file  
Your document may be corrupted. Try printing another file from the  
same software application.  
Disable bi-directional communication or stop sharing printer port  
with another device  
A probable cause for this problem is that there is a conflict between  
the printer and other port sharing devices such as zip drives or  
scanners.  
If you are running Windows 3.1, do not share the printer port with  
another device.  
If you are running Windows 95, 98 or NT 4.0, disable bi-directional  
printing.  
Clearing Paper Jams  
If paper is jammed in the printer, follow these instructions to clear the jam:  
1. Remove all media from trays 1, 2 and 3. Pull out any paper that is  
visibly stuck.  
1
2. Lift the Top Cover and pull out any paper that may be stuck.  
2
41  
3
3. If you are unable to free the jammed paper, pull out the handle of the  
Paper Knob, pull the knob away from the printer and rotate to remove  
the paper.  
3
4
4. If the LCD still reports a paper jam, go to the back of the printer and  
lower the Rear Access Door by lifting the two rear door latches.  
5. Remove the Back Panel by pressing the two catches inwards.  
6. Pull out any paper that may be stuck inside.  
7. Replace the Back Panel and make sure it fits securely.  
8. Close the Rear Access Door and turn on the printer.  
Click to see a video clip of the above procedure.  
Tips for Avoiding Paper Jams  
Make sure nothing is blocking the paper paths.  
Do not overload the trays. Tray 1 holds up to 10 sheets of paper;  
Tray 2 holds up to 150 sheets and Tray 3 holds up to 250 sheets.  
Load the paper correctly.  
Do not use paper that is curled or crumpled.  
Printhead Diagnostics  
When the LCD Panel displays the message "PRNT-HD DIAG PRESS ", it  
means that one or more of the printheads may be faulty. You will need to  
diagnose which printhead is faulty and replace it before you can continue  
printing.  
This process requires you to remove all the printheads and then  
re-inserting one printhead at a time in the sequence of black, cyan,  
magenta and yellow.  
42  
To diagnose the faulty printhead:  
1. Open the Printhead Access Cover and unlock the printhead latch.  
2. Remove the cyan, magenta and yellow printheads and close the  
Printhead Access Cover.  
3. The LCD Panel will display the message "DETECTING..." as it checks  
the printhead.  
4. If the message "B PRNT-HD FAULTY, PRESS " appears, it means that  
the black printhead is faulty. If this happens, press the button.  
Remove the Printhead Access Cover and replace with a new black  
printhead. Fasten the printhead latch and close the Printhead Access  
Cover to verify that the new printhead is working.  
If the message "B PRNT-HD OK, PRESS " appears, it means that the  
black printhead is working.  
5. Follow the sequence found in step 4 with each of the remaining  
printheads to verify functionality.  
6. Isolate the faulty printhead by this method, and replace it with a new  
one.  
43  
2500C/C+/CM  
HP  
Understanding the Diagnostic Test  
The Diagnostic Test page is a valuable tool for troubleshooting. This will  
help verify if the printer is working.  
To print a Diagnostic Test:  
1. Press [Menu] until SELF TEST MENU appears  
2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.  
3. Press [Select] to print the diagnostic page.  
The Diagnostic Test page looks like this:  
44  
The Diagnostic Test page is divided into four sections:  
Item  
Description  
1
Printer Information shows general printer information such  
as Firmware version number, Model and Service ID.  
2
3
4
Built-in Bitmap Fonts shows the type of fonts that is resident  
in your printer. This is different from the TrueType fonts that  
are installed in your computer.  
Printhead Information monitors and displays the status of  
your printhead. If these bars are printed properly, it shows that  
the printheads are in working order.  
Ink Cartridge Information displays the amount of ink left in  
each ink cartridge.  
2500C/C+/CM  
HP FIRST  
HP  
Customer Support  
HP FIRST is an automated information fax retrieval service which provides  
toll-free, 24-hour technical information to you by fax. Call HP FIRST at the  
following telephone numbers:  
For US and Canada  
(800) 333-1917  
For customers in Europe:  
U.K.  
0800 96 02 71  
For service in English outside U.K.  
Austria  
+ 31 20 681 5792  
0600 8128  
Belgium (Dutch)  
Belgium (French)  
Denmark  
0800 11906  
0800 17043  
800 10453  
Finland  
800 13134  
France  
0800 905900  
0130 810061  
1678 59020  
800 11 319  
Germany  
Italy  
Norway  
Portugal  
05 05 31 33 42  
900 993123  
020 795743  
0800 551 526  
0800 551 527  
0800 022 2420  
Spain  
Sweden  
Switzerland (French)  
Switzerland (German)  
The Netherlands  
45  
For customers in Asia-Pacific  
Australia  
613 9272 2627  
86 10 6564 5735  
2506 2422  
China  
Hong Kong  
India  
9111 622 6420  
21-352 2044  
822 769 0543  
03 298 2478  
64 09 356 6642  
(65) 275 7251  
275 7251  
Indonesia  
Korea  
Malaysia  
New Zealand  
Philippines  
Singapore  
Taiwan  
(02) 719 5589  
662 661 3511  
Thailand  
The HP Customer Care Center can be reached at any of the following numbers.  
For U.S.  
(208) 323-2551  
For Canada  
(905) 206-4663  
For Latin America  
Argentina  
(541) 787 4061/69  
55 11 709 1444  
Brazil  
Chile  
562 800 360999  
01-800-22147000/1-800-9052900  
(525) 264 2075  
Mexico city  
Mexico Guadalajara  
Mexico Monterey  
Venezuela  
91800 22147  
582 239 5664  
For Europe  
Africa/Middle East  
Austria  
41 22/780 71 11  
0660 6386  
Belgium (Dutch)  
Belgium (French)  
Czech Republic  
Denmark  
Finland  
02 6268806  
02 6268807  
42 (2) 471 7327  
3929 4099  
203 47288  
France  
01 43 62 34 34  
180 5258 143  
0168 96 411  
Germany  
Greece  
Hungary  
Ireland  
36 (1) 252 4505  
01662 5525  
Italy  
02 264 10350  
22 11 6299  
Norway  
Poland  
48 22 37 50 65  
01 441 7199  
Portugal  
Russia  
7095 923 50 01  
46  
Spain  
902 321 123  
Sweden  
08 619 2170  
0848 80 11 11  
020 606 8751  
90 1 224 59 25  
0171 512 5202  
Switzerland  
The Netherlands  
Turkey  
United Kingdom  
For Asia-Pacific  
Australia  
China  
(61-3) 9272-8000  
86 10 6564 5959  
800 96 7729  
9111 682 6035  
21 350 3408  
(82-2) 3270-0700  
03 295 2566  
09 356-6640  
2 867 3551  
Hong Kong  
India  
Indonesia  
Korea  
Malaysia  
New Zealand  
Philippines  
Singapore  
Taiwan  
272 5300  
866-2-7170055  
02 661 4011  
Thailand  
Vietnam  
8823 4530  
47  
2500C/C+/CM  
Number  
HP  
HP Supplies and Accessories  
Description  
Accessories  
C3289A  
C2950A  
C2951A  
C3390A  
C3391A  
C3392A  
HP 2500C PostScript Upgrade Kit  
IEEE 1284-Compliant Parallel Cable 2m  
IEEE 1284-Compliant Parallel Cable 3m  
HP 2500C PCL5 Upgrade Kit  
HP 16 MB (1 x 16 MB) 60ns EDO SIMM  
HP 32 MB (1 x 32 MB) 60ns EDO SIMM  
Any HP JetDirect MIO print server cards  
Printheads  
C4800A  
C4801A  
C4802A  
C4803A  
HP Black No.10 Printhead  
HP Cyan No.10 Printhead  
HP Magenta No.10 Printhead  
HP Yellow No.10 Printhead  
Ink Cartridges  
C4844A  
C4841A  
C4842A  
C4843A  
HP No.10 Large Black Ink Cartridge  
HP No.10 Cyan Ink Cartridge  
HP No.10 Yellow Ink Cartridge  
HP No.10 Magenta Ink Cartridge  
HP Bright White Inkjet Paper  
US B-size, 200 sheets: 11 x 17 in.  
A3, 200 sheets: 297 x 420 mm  
US Letter, 500 sheets: 8.5 x 11 in.  
A4, 500 sheets: 210 x 297 mm  
C1857A  
C1858A  
C1824A  
C1825A  
HP Premium Inkjet Paper  
C1855A  
C1856A  
51634Y  
51634Z  
US B-size, 100 sheets: 11 x 17 in.  
A3, 100 sheets: 297 x 420 mm  
US Letter, 200 sheets: 8.5 x 11 in.  
A4, 200 sheets: 210 x 297 mm  
HP Premium Inkjet Heavyweight Paper  
US Letter, 100 sheets: 8.5 x 11 in.  
A4, 100 sheets: 210 x 297 mm  
C1852A  
C1853A  
HP Premium Photo Paper  
C6058A  
US B-size, 100 sheets: 11 x 17 in.  
48  
   
C6059A  
C6039A  
C6040A  
C6043A  
A3, 20 sheets: 297 x 420 mm  
US Letter, 15 sheets: 8.5 x 11 in.  
A4 (European ), 15 sheets: 210 x 297 mm  
A4 (Asian ), 15 sheets: 210 x 297 mm  
HP Premium Transparency Film  
US Letter, 50 sheets: 8.5 x 11 in.  
US Letter, 20 sheets: 8.5 x 11 in.  
A4, 50 sheets: 210 x 297 mm  
A4, 20 sheets: 210 x 297 mm  
C3834A  
C3828A  
C3835A  
C3832A  
HP Premium Inkjet Rapid-Dry Transparencies  
US Letter, 50 sheets: 8.5 x 11 in.  
A4, 50 sheets: 210 x 297 mm  
C6051A  
C6053A  
HP Iron-On T-Shirt Transfers  
US Letter, 10 sheets: 8.5 x 11 in.  
A4, 10 sheets: 210 x 297 mm  
C6049A  
C6050A  
HP Greeting Card Paper  
C1812A  
C6042A  
US Letter, 20 sheets, 20 envelopes  
A4, 20 sheets, 20 envelopes  
HP White Labels  
92296A  
92296B  
92296C  
92296D  
92296E  
92296F  
92296K  
1” x 2 5/8” Addressing Labels  
1 1/3” x 4” Addressing Labels  
1” x 4” Addressing Labels  
2” x 4” Shipping Labels  
3 1/3” x 4” Shipping Labels  
1/2” x 1 3/4” Return Address Labels  
8 1/2” x 11” White Full Sheet Labels  
92296L  
92296M  
92296N  
92296P  
92296R  
C4296A  
C4297A  
99.1 x 38.1 mm Addressing Labels  
99.1 x 33.8 mm Addressing Labels  
63.5 x 38.1 mm Addressing Labels  
100 x 51 mm Addressing Labels  
199.6 x 289 mm, Full Sheet Labels  
99.1 x 67.7 mm, Parcel Labels  
63.5 x 46.6 mm Addressing Labels  
49  
2500C/C+/CM  
HP  
Printer Specifications  
Print Method  
Plain paper drop on-demand thermal inkjet printing  
Print Speed 1 Black  
Black Text  
Letter / A4  
11 ppm  
11 x 17 / A3  
7 ppm  
Econofast Mode  
Normal Mode  
Best Mode  
9 ppm  
5 ppm  
7.5 ppm  
4.5 ppm  
Print Speed 1 Color  
Color Highlights  
Econofast Mode  
Normal Mode  
Best Mode  
Letter / A4  
9 ppm  
11 x 17 / A3  
5.5 ppm  
3.5 ppm  
6.5 ppm  
5.5 ppm  
2.5 ppm  
Mixed Text & Graphics  
Econofast Mode  
Normal Mode  
Letter / A4  
9 ppm  
11 x 17 / A3  
6 ppm  
3 ppm  
2 ppm  
Best Mode  
1.5 ppm  
1 ppm  
Full Page Color Highlights Letter / A4  
11 x 17 / A3  
1.7 ppm  
Econofast Mode  
Normal Mode  
Best Mode  
2.5 ppm  
1.2 ppm  
0.4 ppm  
0.7 ppm  
0.3 ppm  
1Approximate figures. Exact speed is dependent on the system  
configuration, software program, and document complexity  
Black Resolution  
Color Resolution  
Printhead Nozzles  
Up to 600x600 dpi  
PhotoREt II for photo quality  
304 black, 912 color (304 per color printhead)  
Printer Command  
Language  
HP PCL 3e  
HP PCL 5Ce (standard with HP 2500C+, and for Europe only,  
standard with HP 2500C/CM)  
Adobe® PostScript® 3™ (with HP 2500CM only)  
Font Capability  
9 built-in bitmap typefaces at selected sizes  
HP FontSmart v2.5 (110 TrueType fonts for Windows) (Euro symbol  
support available in all fonts)  
HP FontSmart software provides easy-to-use font management capabilities  
136 PostScript fonts with Adobe PostScript Level 3 (Euro symbol supported  
in the Symbol font)  
Memory  
HP 2500C  
4 MB standard RAM  
12 MB standard RAM (for Europe only)  
HP 2500C+  
12 MB standard RAM  
Two 72-pin SIMM slots for additional memory (EDO, 60 ns)  
expansion up to a total of 76 MB  
50  
Memory  
HP 2500CM  
20 MB standard RAM  
Two 72-pin SIMM slots for additional memory (EDO, 60ns)  
expansion up to a total of 76 MB  
SIMM Memory upgrade apply only to PostScript and PCL 5Ce  
and are to be in increments of 16MB.  
Connectivity / Network HP 2500C & HP 2500C+  
Management Network-capable printer for DOS and Windows environments  
HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows  
3.1x/95/98, Optional PCL 5Ce (PCL 5Ce is standard with  
HP 2500C+ and for Europe, standard with HP 2500C/CM)  
Centronics parallel, IEEE 1284 compliant  
One network interface slot accepts optional HP MIO Print Servers  
with support for Novell Netware, Microsoft LAN Manager, Windows  
for Workgroups, Windows NT, IBM LAN Server, IBM OS/2 Warp*  
and AppleTalk* (EtherTalk)  
HP 2500CM  
Network-ready printer for DOS, Windows and Macintosh  
environments  
HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows  
3.1x/95/98, Optional PCL 5Ce (for Europe, this is standard with HP  
2500CM)  
Centronics parallel, IEEE 1284 compliant  
HP MIO 10/100T/BNC print server with support for Novell Netware  
Microsoft LAN Manager, Windows for Workgroups, Windows NT,  
IBM LAN Server, IBM OS/2 Warp*, Unix environment* and  
AppleTalk* (EtherTalk)  
Supports networking protocols IPX/SPX, TCP/IP, DLC/LLC,  
AppleTalk* and NetBEUI  
Adobe PostScript 3 drivers for Windows and Macintosh*  
Automatic switching between languages and ports.  
HP JetAdmin printer management software provides easy printer  
setup, configuration and management. Latest versions available  
HP WebJetAdmin printer management software available from  
installation, configuration and management from a common web  
browser.  
*Macintosh Postscript support will be available to Postscript users  
as a free upgrade in Summer 1999.  
51  
Paper Size Handling Minimum Width: 76.2 mm (4 in.) x 127.0 mm (6 in.)  
Maximum Width: 330 mm (13 in.) x 483 mm (19 in.)  
Maximum Print  
Area  
PCL: 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media  
PostScript: 289.56 mm (11.4 in.) x 441.96 mm (17.4 in.) or 302.26 mm  
(11.9 in.) x 426.72 mm (16.8 in.) on 13 in. x 19 in. media.  
Media Size, Type  
and Handling  
Support  
Standard input capacity of 400 sheets through two trays  
(Tray 2 & 3) of 150 sheet and 250 sheet capacity.  
Standard output capacity of 150 sheets (face-up)  
Rear Manual feed – single sheet or card only  
Built-in media size sensors prevents printing on the wrong size of  
media  
Tray 1 (Input / Output Tray)  
Sheets / Labels : up to 10  
60 to 135 g/m2 (16 to 36 lb. Bond)  
110 to 200 g/m2 (110 lb. index  
Cardstock  
maximum)  
: up to 4  
Users are recommended to use the rear manual feed if  
thicker media does not pick.  
Media sizes supported:  
Paper: All standard paper sizes from 4 in.x6 in. (101.6mm x 152.4mm)  
to 13in.x19in. (330 mm x 483 mm)  
Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297 mm  
Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in.; European A5  
card 148.5 x 210 mm, European A6 105 x 148.5 mm, Postcard 100 x  
148 mm supported via Tray 1 and the rear manual feed only  
Labels: U.S. Labels, 8.5 x 11 in.; European A4 labels, 210 x 297 mm  
Tray 2 (Upper Tray)  
Sheets / Labels : up to 150  
60 to 135 g/m2 (16 to 36 lb. Bond)  
110 to 200 g/m2 (110 lb. index  
Cardstock  
maximum)  
: up to 60  
Users are recommended to use the rear manual feed if  
thicker media does not pick  
Media sizes supported:  
Paper: U.S. Super B 13 x 19 in., U.S. Tabloid 11 x 17 in., U.S. Legal 8.5 x  
14 in., U.S. Letter 8.5 x 11 in., European Super A3 330 mm x 483 mm,  
European A3 297 x 420 mm, European A4 210 x 297 mm, European  
B4 257 x 364 mm  
Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297 mm  
Labels: U.S. Labels, 8.5 x 11 in.; European A4 labels, 210 x 297 m  
52  
Media Size, Type  
and Handling  
Support  
Tray 3 (Lower Tray)  
Sheets  
: up to 250  
60 to 135 g/m2 (16 to 36 lb. Bond)  
Media sizes supported:  
Paper: U.S. Super B 13 x 19 in., U.S. Tabloid 11 x 17 in., U.S. Legal 8.5 x  
14 in., U.S. Letter 8.5 x 11 in., European Super A3 330 mm x 483 mm,  
European A3 297 x 420 mm, European A4 210 x 297 mm,  
European B4 257 x 364 mm  
Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297 mm  
Labels: U.S. Labels, 8.5 x 11 in.; European A4 labels, 210 x 297 mm  
Rear Manual Feed  
Paper, transparency, label or cards up to 0.3 mm thickness  
(0.012 in.) or approx. 200 g/m2 (110 lb. index maximum)  
Media sizes supported:  
All media sizes from 4 in.x6 in. (101.6mm x 152.4mm) to 13in.x19in.  
(330 mm x 483 mm)  
Media types supported is similar to Tray 1  
Recommended  
Media Weight  
All input paths handle the following paper weights with the rear  
straight-through paper path handling up to 0.3mm thickness of paper  
Paper:  
Cards:  
60 to 135 g/m2 (16 to 36 lb. Bond)  
110 to 200 g/m2 (110 lb. Index)  
Straight-through path: up to 0.3 mm thickness (0.012 in.) or 220  
g/m2 (110 lb. Index)  
Smart Software  
Features  
Built-in printer software features:  
HP ZoomSmart scaling technology, Billboard, Handout (N-up  
printing),  
Mirror, Watermark, Print Preview, Quick Sets, laserJet Margin  
Emulation, 2-sided Printing (manual duplex), Booklet  
Control Panel  
Intuitive operation and complete, easy-to-understand messages  
Two-line LCD display and 2 LEDs  
Buttons: (Go), Job Cancel, Menu, Item, Value, Select  
Indicators: Attention, Ready  
Messages can be displayed in 14 languages: English, French,  
Italian, German, Spanish, Portuguese, Dutch, Norwegian, Finnish,  
Swedish, Danish, Polish, Czech and Russian  
Operating  
Environment  
Operating temperature: 5o to 40oC (41o to 104oF)  
Recommended operating conditions: 15o to 35oC (59o to 95oF)  
Storage temperature: -40o to 60oC (-4o to 140oF)  
Relative Humidity: 20 to 80% RH non-condensing  
Noise levels per ISO 9614-1: Sound Pressure, LwAM 62 dB(A)  
53  
Power Supply  
Built-in Universal Power Supply  
Power Requirements  
Power Consumption  
Input Voltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz)  
Less than 2 watts when off, 8 watts maximum non-printing,  
35 watts average printing, 65 watts printing  
Dimensions  
With paper tray closed  
685 mm (26.97 in.) W x 610 mm (24.02 in.) D x 337 mm (13.27 in.) H  
With paper tray fully extended  
685 mm (26.97 in.) W x 745 mm (29.33 in.) D x 337 mm (13.27 in.) H  
Desk Space Required  
685 mm (26.97 in.) W x 532 (20.94 in.) D  
Weight  
26.5 kg (58.48 lb.) without ink cartridges and printheads  
27.0 kg (59.2 lb.) with ink cartridges and printheads  
Reliability & Estimated up to a peak of 12,000 pages/month  
Usage  
System Requirements  
Minimum:  
Windows 3.1x: 486DX-66, 8MB RAM  
Windows 95/98: 486DX-100, 8MB RAM  
Windows NT 4.0: 486DX-100, 16MB RAM  
Macintosh System: 7.5.3: 68040, 8MB RAM  
Recommended: Windows 3.1x: Pentium 150/166, 16 MB RAM  
Windows 95/98, Pentium 150/166, 16 MB RAM  
Windows NT 4.0, Pentium 150/166, 32MB RAM  
Macintosh System 8 or later: PowerPC, 16MB RAM  
50 MB Free HardDisk space for 11 x 17 or A3 size printing.  
Graphics intensive files may require more disk space.  
Warranty  
1 year on-site warranty  
Year 2000 Compliance HP 2500C series printers are Year 2000-compliant  
Product Certifications  
HP 2500C/CM  
Safety Certifications: CCIB (China), CSA (Canada), PSB  
(Singapore), UL (USA), NOM-1-NYCE (Mexico), TUV-GS (Germany),  
SABS (South Africa), JUN (Korea), LS (Lithuania), EEI (Estonia), CE  
(European Union), B mark (Poland), GOST (Russia)  
EMC/EMI Certifications: FCC Title 47 CFR Part 15 Class A/B (USA),  
ICES-003 (Canada), CTICK (Australia & New Zealand), VCCI (Japan),  
CE (European Union), ,BCIQ (Taiwan), RRL (Korea)  
Pantone Calibrated  
Product Certifications  
HP 2500C+  
Safety Certifications: CSA (Canada), UL (USA), NOM-1-NYCE  
(Mexico)  
EMI Certifications: FCC Title 47 CFR Part 15 Class B (USA),  
ICES-003 (Canada)  
54  
2500C/C+/CM  
HP  
Minimum Printing Margins  
The following are the minimum printer margins for the various supported paper  
sizes when printing with the PCL driver. Please note that these margins are based  
on portrait orientation.  
Paper Size  
Left Margin  
Right Margin Top Margin Bottom Margin  
US Letter  
0.25”  
0.25”  
0.117”  
0.5”  
6.35mm  
6.35mm  
2.97mm  
12.7mm  
11” x 17”  
A4  
0.26”  
0.26”  
0.117”  
0.5”  
6.6mm  
6.6mm  
2.97mm  
12.7mm  
0.133”  
0.133”  
0.117”  
0.5”  
3.38mm  
3.38mm  
2.97mm  
12.7mm  
A3  
0.205”  
5.2mm  
0.205”  
5.2mm  
0.117”  
0.5”  
2.97mm  
12.7mm  
B4  
0.205”  
5.2mm  
0.205”  
5.2mm  
0.117”  
0.5”  
2.97mm  
12.7mm  
Legal  
Executive  
A5  
0.25”  
0.25”  
0.117”  
0.5”  
6.25mm  
6.25mm  
2.97mm  
12.7mm  
0.252”  
0.252”  
0.117”  
0.5”  
6.4mm  
6.4mm  
2.97mm  
12.7mm  
0.127”  
0.127”  
0.117”  
0.5”  
3.2mm  
3.2mm  
2.97mm  
12.7mm  
B5  
0.128”  
0.128”  
0.117”  
0.5”  
3.23mm  
3.23mm  
2.97mm  
12.7mm  
4” x 6” Index Card  
5” x 8” Index Card  
A6 Card  
0.133”  
0.133”  
0.117”  
0.5”  
3.38mm  
3.38mm  
2.97mm  
12.7mm  
0.127”  
0.127”  
0.117”  
0.5”  
3.2mm  
3.2mm  
2.97mm  
12.7mm  
0.133”  
0.133”  
0.117”  
0.5”  
3.38mm  
3.38mm  
2.97mm  
12.7mm  
13” x 19”  
0.207”  
0.207”  
0.117”  
0.5”  
5.26mm  
5.26mm  
2.97mm  
12.7mm  
Statement  
0.203”  
0.203”  
0.117”  
0.5”  
5.25mm  
5.25mm  
2.97mm  
12.7mm  
Custom  
(3.94” x 5.83” to 13” x 19”)  
or (100 x 148mm to  
330 x 483mm)  
0.137”  
3.48mm  
0.137”  
3.48mm  
0.117”  
2.97mm  
0.5”  
12.7mm  
55  
Note:  
The minimum printer margins when printing with the PostScript driver is the same as that  
of the PCL driver except for the following:  
Paper Size  
Left Margin  
Right Margin Top Margin Bottom Margin  
13” x 19”  
0.8”  
0.8”  
0.8”  
0.8”  
20.32mm  
20.32mm  
20.32mm  
20.32mm  
330 x 483mm  
Custom  
0.55”  
0.55”  
1.1”  
1.1”  
13.97mm  
13.97mm  
27.94mm  
27.94mm  
0.137”  
0.137”  
0.117”  
0.5”  
3.48mm  
3.48mm  
2.97mm  
2.97mm  
2500C/C+/CM  
HP  
Hewlett-Packard Limited Warranty Statement  
HP Product  
Software  
Duration of Limited Warranty  
90 Days  
90 Days  
1 Year  
Ink Cartridges  
Printheads  
Printer  
1 Year  
A. Extent of Limited Warranty  
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP  
products specified above will be free from defects in materials and  
workmanship for the duration specified above, which duration begins  
on the date of purchase by the customer.  
Customer is responsible for maintaining proof of date of purchase.  
2. For software products, HP’s limited warranty applies only to a failure to  
execute programming instructions. HP does not warrant that the  
operation of any product will be uninterrupted or error free.  
3. HP’s limited warranty covers only those defects which arise as a result  
of normal use of the product, and do not apply to any:  
a. Improper or inadequate maintenance or modification;  
b. Software, interfacing, media, parts, or supplies not provided or  
supported by HP; or  
c. Operation outside the product’s specifications.  
4. For HP printer products, the use of a non-HP ink cartridge or a refilled  
ink cartridge does not affect either the warranty to the customer or any  
HP support contract with the customer. However, if printer failure or  
damage is attributable to the use of a non-HP or refilled ink cartridge,  
56  
HP will charge its standard time and materials charges to service the  
printer for the particular failure or damage.  
5. If HP receives, during the applicable warranty period, notice of a defect  
in any software, media, or ink cartridge product which is covered by HP’s  
warranty, HP shall replace the defective product. If HP receives, during  
the applicable warranty period, notice of a defect in any hardware  
product which is covered by HP’s warranty, HP shall either repair or  
replace the defective product, at HP’s option.  
6. If HP is unable to repair or replace, as applicable, a defective product  
which is covered by HP’s warranty, HP shall, within a reasonable time  
after being notified of the defect, refund the purchase price for the  
product.  
7. HP shall have no obligation to repair, replace, or refund until the  
customer returns the defective product to HP.  
8. Any replacement product may be either new or like-new, provided that  
it has functionality at least equal to that of the product being replaced.  
9. HP’s limited warranty is valid in any country where the covered HP  
product is distributed by HP except for the Middle-East, Africa,  
Argentina, Brazil, Mexico, Venezuela, and France’s “Départements  
D’Outre-Mer”; for those excepted areas, the warranty is valid only in the  
country of purchase. Contracts for additional warranty services, such as  
on-site service, may be available for any authorized HP service facility  
where the listed HP product is distributed by HP or an authorized  
importer.  
B. Limitations of Warranty  
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD  
PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF  
ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP  
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES  
OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,  
AND FITNESS FOR A PARTICULAR PURPOSE.  
C. Limitations of Liability  
1. To the extent allowed by local law, the remedies provided in this  
Warranty Statement are the customer’s sole and exclusive remedies.  
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE  
OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY  
STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY  
SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL,  
OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,  
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF  
THE POSSIBILITY OF SUCH DAMAGES.  
57  
D. Local Law  
1. This Warranty Statement gives the customer specific legal rights. The  
customer may also have other rights which vary from state to state in  
the United States, from province to province in Canada, and from  
country to country elsewhere in the world.  
2. To the extent that this Warranty Statement is inconsistent with local law,  
this Warranty Statement shall be deemed modified to be consistent with  
such local law. Under such local law, certain disclaimers and limitations  
of this Warranty Statement may not apply to the customer. For example,  
some states in the United States, as well as some governments outside  
the United States (including provinces in Canada), may:  
a. Preclude the disclaimers and limitations in this Warranty Statement  
from limiting the statutory rights of a consumer  
(e.g. the United Kingdom);  
b. Otherwise restrict the ability of a manufacturer to enforce such  
disclaimers or limitations; or  
c. Grant the customer additional warranty rights, specify the duration of  
implied warranties which the manufacturer cannot disclaim, or not  
allow limitations on the duration of implied warranties.  
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND,  
THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT  
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND  
ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS  
APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.  
58  
2500C/C+/CM  
HP  
Declaration of Conformity  
DECLARATION OF CONFORMITY  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturer's Name:  
Manufacturer's Address:  
Hewlett-Packard Singapore (Pte) Ltd  
Asia Hardcopy Manufacturing Operation  
20 Gul Way, Singapore 629196  
declares, that the product  
Product Name:  
Model Number:  
Product Options:  
HP2500C, HP2500Cse, HP2500Cxi, HP2500C+, HP2500CM*  
C2684A/B, C2686A, C2687A, C2692A, C2685A/B  
All  
conforms to the following Product Specifications:  
Safety:  
IEC 950: 1991 + A1 + A2 + A3 + A4/ EN 60950: 1992 + A1 + A2 + A3 + A4  
IEC825-1: 1993 / EN 60825-1:1994 class I for LEDs  
EMC:  
CISPR 22: 1993 Class B / EN 55022: 1994 Class B  
CISPR 22: 1993 Class A / EN 55022: 1994 Class A*  
EN 50082-1: 1992  
IEC 801-2: 1991 / prEN 55024-2: 1992, 4kV CD, 8kV AD  
IEC 801-3: 1984 / prEN 55024-3: 1991, 3 V/m  
IEC 801-4: 1988 / prEN 55024-4: 1992, 0.5kV Signal Lines, 1kV Power Lines  
IEC 1000-3-2: 1995 / EN61000-3-2: 1995  
IEC 1000-3-3: 1994 / EN61000-3-3: 1995  
FCC Title 47 CFR, Part 15 Class B / VCCI-2  
FCC Title 47 CFR, Part 15 Class A / VCCI-1*  
AS / NZS 3548: 1995/ ICES-003, Issue 2  
Supplementary Information:  
(1) The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC  
and the EMC Directive 89/336/EEC, and carries the CE Marking accordingly.  
(2) The product was tested in a typical configuration with Hewlett Packard personal computer systems.  
(3)This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation.  
*This printer contains Local Area Network (LAN) options. When the interface cable is attached  
to either of the IEEE802.3 connectors, the printer meets the requirements of CISPR 22: 1993 Class  
A /EN 55022: 1994 Class A  
Singapore, May 1999  
Chan Kum Yew, Quality Manager  
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd, 31-41 Joseph Street,  
Blackburn,Victoria 3130, Australia  
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department  
HQ-TRE / Standards Europe, Herrenberger Straße 130, D-71034 Böblingen (FAX: +49-7031-14-3143)  
USA Contact: Corporate Product Regulations Manager, Hewlett-Packard Company, 3000 Hanover Street,  
Palo Alto, CA 94304 (Phone: 415-857-1501)  
59  
2500C/C+/CM  
HP  
Regulatory Notices  
Power Cord Statement  
The power cord cannot be repaired. If it is defective it should be discarded  
or returned to the supplier.  
LEDs Classification  
Energy Consumption  
Energy Star is a US registered service  
mark of United States Environmental  
Proctection Agency  
Safety Information  
Always follow basic safety precautions when  
using this product to reduce risk of injury  
from fire or electric shock.  
WARNING  
1. Read and understand instructions in the User’s Guide.  
2. Use only a grounded electrical outlet when connecting this product to a  
power source. If you do not know whether the outlet is grounded, check  
with a qualified electrician.  
3. Observe all warnings and instructions marked on the product.  
4. Unplug this product from wall outlets before cleaning.  
60  
5. Do not install product or use this product near water, or when you are wet.  
6. Install the product securely on a stable surface.  
7. Install the product in a protected location where no one can step on or  
trip over the line cord, and the line cord will not be damaged.  
8. If the product does not operate normally, see “Troubleshooting” section  
in the User’s Guide.  
FCC Regulations  
This equipment has been tested and found to comply with the specifications  
of Part 15 of the FCC rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This  
equipment generates, uses, and can radiate radio frequency energy, and if  
not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception,  
which can be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the  
following measures:  
Reorient or relocate receiving antenna.  
Increase separation between equipment and receiver.  
Connect equipment to an outlet on a circuit different from that to which  
the receive is connected.  
Consult your dealer or an experienced radio/TV technician.  
61  
©Copyright 1999  
Hewlett-Packard Company  
Printed in the U.S.A.  
Manual Part No. C2685-90045  
450 Alexandra Road  
Singapore 119960  
Singapore.  
C2684-90045  

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