Maintenance and Service Guide
HP Elite Slice G2
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Table of contents
1 Product features ........................................................................................................................................... 1
Top components .................................................................................................................................. 2
Rear components ................................................................................................................................ 2
HP Video Ingest Module ......................................................................................................................................... 3
HP Slice VESA plate (optional) ............................................................................................................................... 5
Connecting modules ......................................................................................................... 6
Connecting AC power ............................................................................................................................................. 9
Regulatory information and serial number location .......................................................................................... 10
2 Illustrated parts catalog .............................................................................................................................. 11
Modules (whole units) ......................................................................................................................................... 13
Memory modules and processors ....................................................................................................................... 13
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 15
Generating static ............................................................................................................................... 15
Recommended materials and equipment ........................................................................................ 17
Operating guidelines ........................................................................................................................................... 17
General cleaning safety precautions ................................................................................................ 18
v
Screws ............................................................................................................................................... 19
4 Removal and replacement procedures – HP Elite Slice Base Module ................................................................. 21
Memory ................................................................................................................................................................ 22
Memory module specifications ......................................................................................................... 22
Populating memory module slots .................................................................................................... 23
Installing system memory modules ................................................................................................. 24
2.5-inch, solid-state drive (SSD) ......................................................................................................................... 26
Speaker ................................................................................................................................................................ 29
WLAN module ...................................................................................................................................................... 32
RTC battery .......................................................................................................................................................... 34
Fan sink ................................................................................................................................................................ 37
Processor ............................................................................................................................................................. 40
Removing the system board ............................................................................................................. 41
Updating SMBIOS information .......................................................................................................... 43
System board callouts, rear .............................................................................................................. 46
5 Computer Setup (F10) Utility ........................................................................................................................ 47
Computer Setup (F10) Utilities ............................................................................................................................ 47
Computer Setup—Security ............................................................................................................... 51
Recovering the configuration settings ................................................................................................................ 58
6 Troubleshooting without diagnostics ............................................................................................................ 59
Before you call for technical support .................................................................................................................. 59
vi
Helpful hints ........................................................................................................................................................ 60
Solving audio problems ....................................................................................................................................... 64
Solving keyboard and mouse problems .............................................................................................................. 66
Solving hardware installation problems ............................................................................................................. 67
Solving Network Problems .................................................................................................................................. 68
Solving memory problems .................................................................................................................................. 70
Solving USB flash drive problems ........................................................................................................................ 71
Solving Internet access problems ....................................................................................................................... 72
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 74
8 Password security and resetting CMOS .......................................................................................................... 82
Resetting the password jumper .......................................................................................................................... 82
9 Using HP PC Hardware Diagnostics ................................................................................................................ 86
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 86
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 87
Installing HP PC Hardware Diagnostics Windows ............................................................................. 87
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 87
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 88
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 88
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 89
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
vii
10 Backing up, restoring, and recovering ......................................................................................................... 91
Using Windows tools ........................................................................................................................................... 91
Creating HP Recovery media (select products only) ........................................................................................... 91
Using HP Recovery Manager to create recovery media .................................................................... 92
Restoring, resetting, and refreshing using Windows tools .............................................................. 93
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 93
Recovering using the HP Recovery partition (select products only) ................................................ 94
Appendix A Power cord set requirements ......................................................................................................... 96
Country-Specific Requirements .......................................................................................................................... 97
Appendix B Statement of memory volatility ..................................................................................................... 98
Nonvolatile memory usage ............................................................................................................................... 100
Questions and answers ..................................................................................................................................... 102
Appendix C Specifications ............................................................................................................................. 104
Index ........................................................................................................................................................... 105
viii
1 Product features
HP Elite Slice for Meeting Rooms G2 features
The Elite Slice G2 features Bang & Olufsen audio and wireless communication for Intel Unite or Microsoft
Skype Room System (SRS) conferencing software. Four speakers are on the Elite Slice G2, one in each corner
and four microphones are on the top.
HP Elite Slice for Meeting Rooms G2 features
1
Top components
The Elite Slice G2 top components enable call control with capacitive touch buttons for conference calls.
Item
Component
Answer/Call
Mute
Item
Component
1
2
3
4
5
Volume up
Reject/Disconnect call
Volume down
Rear components
Item
Component
Item
Component
1
2
3
4
Power button
5
6
7
8
USB ports (2)
Power jack
Dual-Mode DisplayPort (D++) port
HDMI port
RJ-45 (network) jack
USB type C port with Alt Mode
Security cable slot
2
Chapter 1 Product features
Side components
Item
Component
Item
Component
1
USB Type-C port
2
Audio-out (headphone)/Audio-in (microphone) combo
jack
(disabled from factory, enabled through system BIOS)
HP Video Ingest Module
The Video Ingest Module is required for the Microsoft SRS. This module enables a video source to be
connected to the SRS.
The Video Ingest Module does not support Intel Unite software.
Item
Component
Item
Component
1
Security cable slot
2
HDMI-in port
HP Video Ingest Module
3
HP Wireless Display Module (optional)
The Elite Slice G2 may be ordered with the optional Wireless Display Module. The wireless receiver transceiver
included with the module can be attached to a display. The Wireless Display Module can transmit a signal up
to 10 meters to the transceiver in the room.
TIP: For the best performance, be sure the line of sight between the wireless receiver transceiver and the
Wireless Display Module is optimal.
Item
Component
Sync button
Sync LED
Item
Component
1
2
3
Security cable slot
Item
Component
Item
Component
1
2
3
4
HDMI port
5
6
7
8
Mounting plate release button
Security screw
USB Type A power connector
Sync LED
Wireless receiver transceiver
Wireless receiver transceiver VESA plate
Sync button
4
Chapter 1 Product features
HP Optical Disc Drive (ODD) Module (optional)
The ODD Module (available as an after-market option) may be ordered to add optical drive functionality.
Additional optical drive modules may be connected to an Elite Slice G2 configuration, depending upon the
power supply and the total number of powered modules.
Item
Component
Item
Component
1
2
Optical drive disc tray
Optical drive light
3
4
Optical drive eject button
Manual eject hole
HP Slice VESA plate (optional)
The optional Slice VESA plate enables the Elite Slice G2 assembly to be mounted onto a table. The Elite Slide
G2 should not be mounted to a wall or under a desk.
Item
Component
Item
Component
1
Quick release latch
2
Security cable slot
Connecting or removing modules
Additional modules may be connected to the Elite Slice G2. Modules should be attached to the Base Module in
the following order, from top to bottom:
●
●
●
●
Video Ingest Module (required for the Microsoft SRS only)
Wireless Display Module (optional)
ODD Module (optional)
VESA plate (optional)
HP Optical Disc Drive (ODD) Module (optional)
5
Connecting modules
Connecting modules
CAUTION: Before connecting modules, turn off the Elite Slice G2 and disconnect it from any AC power
source.
Modules cannot be “hot-plugged” or “hot-swapped.”
1. Remove/disengage the security cable, if one is attached.
2. Remove all removable media, such as USB flash drives.
3. Turn off the Elite Slice G2 properly through the operating system, and then turn off any external devices.
4. Disconnect the AC power cord from the Elite Slice G2 and disconnect any external devices.
5. If the VESA plate is connected, slide the quick release latch to the unlocked position and remove the
VESA plate.
6. Align the module connection port on the underside of the Elite Slice G2 with the module expansion
connector on the new module and press the computer down firmly.
You should hear a quiet click when the modules lock together. The module locks into place and hides the
release latch of the module above it.
Repeat until all modules have been connected.
Connecting the optional Slice VESA plate
If the VESA plate is connected, the Elite Slice G2 can be mounted onto a table.
CAUTION: Before connecting the VESA plate, turn off the Elite Slice G2 and disconnect it from any AC power
source.
1. Slide the quick release latch on the VESA plate to the unlocked position. Position the connected modules
over the VESA plate.
The VESA plate does not have a module expansion connector. Be sure that the ports of the Elite Slice G2
and the quick release latch and security cable slot of the VESA plate are all on the same side.
6
Chapter 1 Product features
2. Press the modules down onto the VESA plate.
3. Slide the quick release latch on the back of the VESA plate to the locked position to lock all modules
together.
CAUTION: There are four tabs in the VESA plate. When you position the Elite Slice G2 configuration
correctly onto the VESA plate and slide the quick release latch to the locked position, the four tabs lock
the VESA plate to the Elite Slice G2 assembly. If the VESA plate is not correctly oriented, the quick release
latch cannot be moved to the locked position and the modules are not secured.
4. Install a security cable in the VESA plate security cable slot to prevent the quick release latch from being
unlocked and the modules from being separated.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
Connecting or removing modules
7
Removing modules
CAUTION: Before disconnecting modules, turn off the Elite Slice G2 and disconnect it from any AC power
source.
Modules cannot be “hot-plugged” or “hot-swapped.”
Modules must be removed one at a time, starting at the bottom. Removing the Base Module exposes the
release latch of the module above it.
1. Remove/disengage the security cable, if one is attached.
2. Remove all removable media, such as USB flash drives.
3. Turn off the Elite Slice G2 properly through the operating system, and then turn off any external devices.
4. Disconnect the AC power cord from the Elite Slice G2 and disconnect any external devices.
5. If the VESA plate is connected, slide the quick release latch on the back of the VESA plate to the unlocked
position and lift the module stack off the VESA plate.
6. Beginning at the bottom, remove additional modules by pressing the release latch (1) on the underside
of each module until it releases the module (2) above it.
8
Chapter 1 Product features
Connecting AC power
The Elite Slice G2 employs the HP Cable and Port Cover to supply power to the elements of the conferencing
solution.
1. Connect the Cable and Port Cover to the Elite Slice G2:
a. Pull the port cover down (1) to expose the cable connectors.
b. Pull the first and last connectors out (2) to each side.
c. Beginning with the HDMI connector and finishing with the NIC connector, plug all middle connectors
into the rear ports (3) on the Elite Slice G2.
d. Connect side cables (4).
e. Push the port cover back over the cable connectors (5) to protect and secure the connectors.
2. Connect remaining equipment, such as a CoRC or a display, to the Cable and Port Cover.
3. Connect the AC power cord to the power adapter (1) and the other end to an AC outlet (2) .
4. Connect the power supply connector to the power connector on the Cable and Port Cover (3).
Connecting AC power
9
Regulatory information and serial number location
Each computer has a unique serial number and a product ID number laser-etched on the base cover of the
Elite Slice G2. A copy of these labels is inside the case. Keep these numbers available for use when contacting
support for assistance.
Item
Component
Item
Component
1
2
Regulatory label
3
Module connector
Regulatory and service information
10 Chapter 1 Product features
2 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Major components
Item
(1)
Description
Fan sink
(2)
Speaker
(3)
WLAN module:
Intel® Dual Band Wireless-AC 7265 NV
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (non-vPro)
Major components 11
Item
(4)
Description
HP Cable and Port Cover
System board (includes replacement thermal material)
Ambient sensor cable kit
Display module dongle
External power supply
65 W, nPFC
(5)
(6)
90 W, PFC
Power cord, C5
Mouse
USB, laser
USB, optical
USB, premium
USB, antimicrobial
Keyboards
USB slim
Wireless (keyboard + mouse)
Premium
USB, Smart card
x
not illustrated
Keyboard country codes
For use in country
or region
Spare part
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
number
-181
-B41
-261
-121
-081
-051
-041
-151
-211
Belgium
BHCSY
Internationally
Israel
-L31
-BB1
-061
-161
-091
Russia
-251
Saudi Arabia
Spain
-171, -DE1
-071
Bulgaria
Canada (French)
Denmark
France
Italy
Latin America
Norway
Switzerland
Taiwan
-101, -111
-AB1
People’s Republic of China -AA1
Turkey
-141
Germany
Greece
Portugal
Romania
-131
-271
United Kingdom
United States
-031
-001
Hungary
12 Chapter 2 Illustrated parts catalog
Modules (whole units)
Description
HP Slice G2 Base Module
HP Video Ingest Module
HP Wireless Display Module
Audio Module
Center of Room Module
Memory modules and processors
Description
Memory modules (DDR4-2400-MHz)
8-GB
4-GB
Intel Core processors
Intel Core i5-7500T, 2.7 GHz, 6-MB L2 cache, 35 W
Intel Core i5-7400T, 2.4 GHz, 6-MB L2 cache, 35 W
Intel Core i3-7100T, 3.4 GHz, 3-MB L2 cache, 35 W
Adapters
Description
DisplayPort to HDMI 1.4
DisplayPort to HDMI 2.0
DisplayPort to DVI
USB Type-C to VGA
USB Type-C to DisplayPort
USB Type-C to HDMI
USB Type-C to USB 3.0
USB -Type C to USB Type-A hub
Modules (whole units) 13
3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities. A product can be degraded by 700 volts.
●
●
Different activities generate different amounts of static electricity.
Static electricity increases as humidity decreases.
Relative Humidity
Event
Walking across carpet
55%
40%
10%
7,500 V
3,000 V
400 V
15,000 V
5,000 V
800 V
35,000 V
12,000 V
6,000 V
2,000 V
Walking across vinyl floor
Motions of bench worker
Removing DIPs from plastic tube
400 V
700 V
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Electrostatic discharge information 15
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric
components and accessories.
●
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or
packaging.
●
●
●
●
●
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their containers.
Always be properly grounded when touching a sensitive component or assembly.
Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snugly against bare skin. The ground cord must be
connected to the banana plug connector on the grounding mat or workstation and fit snugly into it.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Voltage
Antistatic plastic
1,500
7,500
15,000
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, observe the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and use properly grounded tools and equipment.
●
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
●
●
●
●
Turn off power and input signals before inserting and removing connectors or test equipment.
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
16 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
Recommended materials and equipment
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins and other assembly or soldering aids
Conductive foam
Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance
Static-dissipative table or floor mats with hard ties to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
Material handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes
Operating guidelines
To prevent overheating and to help prolong the life of the computer:
●
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4-inch) clearance on all vented sides
of the computer and above the monitor to permit the required airflow.
●
●
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter
can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.
●
●
Never operate the computer with the cover or side panel removed.
Do not stack computers on top of each other or place computers so near each other that they are subject
to each other’s re-circulated or preheated air.
●
●
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above will still apply.
Keep liquids away from the computer and keyboard.
Operating guidelines 17
●
●
Never cover the ventilation slots on the monitor with any type of material.
Install or enable power management functions of the operating system or other software, including
sleep states.
Routine care
General cleaning safety precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use
the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the computer case
Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the computer.
To clean the computer case, follow the procedures described below:
●
●
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping the surface
with a cloth or swab dampened with clear water.
●
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed; alcohol will evaporate quickly
without leaving a residue.
●
●
After cleaning, always wipe the unit with a clean, lint-free cloth.
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and
limit the airflow.
Cleaning the keyboard
Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer
When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 18
before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the
keys.
●
●
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too
much air pressure can dislodge lubricants applied under the wide keys.
18 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
●
●
If you want to remove a key, use a specially designed key puller to prevent damage to the keys. This tool
is available through many electronics supply outlets.
CAUTION: Never remove a wide, level key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and then squeezed out.
Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any
fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the monitor
●
Wipe the monitor screen with a towelette designed for cleaning monitors or with a clean cloth
moistened with water. Do not use sprays or aerosols directly on the screen; the liquid may seep into the
housing and damage a component. Never use solvents or flammable liquids on the monitor.
●
Cleaning the mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
●
●
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any
debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
Service considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Tools and software requirements
To service the computer, you need the following:
●
●
●
●
Torx T-15 screwdriver
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
Phillips #2 screwdriver
Diagnostics software
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and may
be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP
strongly recommends that all screws removed during disassembly be kept with the part that was removed,
then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area
to prevent damage.
Service considerations 19
Lithium coin cell battery
The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime
of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for
instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is
handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or
expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general
household waste. In order to forward them for recycling or proper disposal, please use the public collection
system or return them to HP.
20 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
4 Removal and replacement procedures – HP
Elite Slice Base Module
Adherence to the procedures and precautions described in this chapter is essential for proper service. After
completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all
components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Access panel
The Elite Slice G2 access panel must be removed to access internal components (see Removing modules
1. Remove the Elite Slice G2 from any additional modules.
2. Place the computer upside down on a flat surface covered with a soft cloth to protect the computer from
scratches or other damage.
3. Loosen the four captive screws securing the access panel, and lift the panel off the computer.
To replace the access panel, reverse the removal procedures.
Access panel 21
Memory
Description
Memory modules (PC4-2400-MHz)
8-GB
4-GB
The memory module slots on the system board can be populated with up to two industry-standard memory
modules. At least one small outline, dual inline memory module (SODIMM) is preinstalled. To achieve the
maximum memory support, you can populate the system board with up to 32 GB (16 GB x 2) of memory.
NOTE: Dual channel memory is recommended for Microsoft Skype Room Systems for better performance.
Memory module specifications
For proper system operation, the SODIMMs must adhere to the following specifications:
●
●
●
●
●
industry-standard 288-pins
unbuffered non-ECC PC4-17000 DDR4-2133 MHz-compliant
1.2 volt DDR4-SDRAM SODIMMs
Support CAS latency 15 DDR4 2400 MHz (15-15-15 timing)
Contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
The computer supports the following:
●
●
●
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
Single-sided and double-sided SODIMMS
SODIMMs constructed with x8 and x16 devices
NOTE: To avoid compatibility issues, HP recommends that you use only HP memory modules in this
computer. The system will not operate properly if you install unsupported DIMM memory. DIMMs constructed
with x4 SDRAM are not supported.
22 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
Populating memory module slots
There are two memory module slots, one slot per channel. The slots are labeled DIMM1 and DIMM3. The
DIMM1 slot operates in memory channel B. The DIMM3 slot operates in memory channel A.
Item
Description
System Board Label
DIMM1
Slot Color
Black
1
2
Memory 1 slot, Channel B
Memory 3 slot, Channel A
DIMM3
Black
The system automatically operates in single-channel mode, dual-channel mode, or flex mode, depending on
how the memory modules are installed.
●
●
The system operates in single-channel mode if only one memory module slot is populated.
The system operates in higher-performing, dual-channel mode if the capacity of the memory modules
in Channel A and Channel B are equal.
●
The system operates in flex mode if the capacity of the memory modules in Channel A and Channel B are
not equal. In flex mode, the channel populated with the least amount of memory determines the total
amount of memory that is assigned to dual-channel operation, and the remainder is assigned to single-
channel operation. In flex mode, install the memory module with the larger capacity in the DIMM3 slot
(Channel A).
●
In any mode, the maximum operational speed is determined by the slowest memory module in the
system.
Memory 23
Installing system memory modules
IMPORTANT: You must disconnect the AC power cord and wait approximately 30 seconds for the power to
drain before adding or removing memory modules. Regardless of the power-on state, voltage is always
supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or
removing memory modules while voltage is present may cause irreparable damage to the memory modules
or system board.
The memory module slots have gold-plated metal contacts. When upgrading the memory, it is important to
use memory modules with gold-Plated metal contacts to prevent corrosion and/or oxidation resulting from
having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning
these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the
module.
2. To remove a memory module, press outward on the two latches on each side of the memory module (1),
and then pull the memory module out of the slot (2).
24 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
3. Insert the new memory module into the slot at approximately a 30° angle (1), and then press the
memory module (2) into the slot so that the latches lock it in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab
on the memory module slot.
4. Replace the access panel.
The computer automatically recognizes the additional memory when you turn on the computer.
Memory 25
2.5-inch, solid-state drive (SSD)
The computer offers both 2.5-inch and M.2 solid-state drives, which are installed in different locations.
An M.2 solid-state drive socket is available on the system board under the fan sink. For more information
Description
Solid-state drive, 256 GB, SATA-3, TLC
Solid-state drive, 128 GB, SATA-3, TLC
NOTE: Back up the solid-state drive before you remove it so that you can transfer the data to the new solid-
state drive.
To add an solid-state drive instead of replacing one, purchase a 4-screw after-market option kit to obtain the
screws required to mount the drive.
2. Remove the four screws (1) attaching the solid-state drive cage to the system board and lift the cage (2)
out of the chassis.
3. Pull the tab (3) to disconnect the solid-state drive power-and-data cable from the solid-state drive.
26 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
4. Remove the screws (1) securing the solid-state drive in the cage and lift the solid-state drive (2) out of
the cage.
5. Position the new solid-state drive over the drive cage with the solid-state drive connectors at the end
with the thermal patch and the circuit board side facing the closed side of the drive cage.
6. Set the new solid-state drive (1) into the cage. Be sure the label side of the solid-state drive is visible.
7. Fasten the four screws (2) to secure the solid-state drive in the cage.
8. Connect the power-and-data cable (1) to the solid-state drive.
9. Set the drive cage (2) in the chassis. Be sure that the solid-state drive connectors are facing the back of
the chassis.
2.5-inch, solid-state drive (SSD) 27
10. Align the drive cage tabs with the screw posts in the chassis and fasten the four screws (3) to secure the
solid-state drive.
11. Replace the access panel.
28 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
Speaker
A single speaker is located near the memory modules.
To remove the speaker:
2. Disconnect the speaker cable from the system board connector (1).
3. Pull the two tabs on each side of the speaker away from the speaker (2).
4. Lift the speaker from the computer (3).
To install the speaker, reverse the removal procedures.
Speaker 29
Base Module
To remove the Base Module from the Audio Module:
2. Loosen the four Phillips screws (1) that secure the Base Module to the Audio Module.
3. Lift the Base Module up (2). Note that cables connect components in the Base Module to the Audio
Module. After releasing the Base Module, rotate it and place it upside down next to the Audio Module.
4. Place the Base Module upside down next to the Audio Module (1).
30 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
5. Disconnect the antenna cables from the WLAN module (2) and the Audio Module cable from the system
board (3).
To install the Base Module, reverse the removal procedures.
Base Module 31
WLAN module
Description
Intel Dual Band Wireless-AC 7265 NV
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (non-vPro)
The WLAN module is secured with one Phillips screw and has two connected antennas.
To remove the WLAN module:
3. Locate the WLAN module on the system board.
4. Disconnect both antenna cables from the WLAN module (1).
NOTE: You may need to use a small tool, such as tweezers, to disconnect and connect the antenna
cables.
5. Remove the Phillips screw (2) that secures the module to the system board.
32 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
6. Grasp the WLAN module by the sides and pull it out of the socket (3).
To install the WLAN module, reverse the removal procedure.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
WLAN module 33
RTC battery
The battery that comes with the computer provides power to the real-time clock. When replacing the battery,
use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt
lithium coin cell battery.
WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and
burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C (140ºF).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the
battery is removed or replaced, the CMOS settings will be cleared.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
socket. The lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
To remove the RTC battery:
34 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
5. Disconnect the battery cable from the system board (1), and then lift the battery off the system board
(2).
To install an RTC battery, reverse the removal procedure.
RTC battery 35
Ambient sensor
The ambient sensor is located on the system board.
To remove the ambient sensor:
3. Disconnect the cable from the system board connector (1).
4. Remove the sensor from the holder attached to the system board (2).
To install the ambient sensor, reverse the removal procedures.
36 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
Fan sink
CAUTION: If the computer will power on, before removing the fan sink, turn on the computer until it warms
the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making
separating them easier.
Make sure not to pull the processor out of the socket when you lift the fan sink, especially if you cannot warm
the fan sink prior to removal. Inadvertently removing the processor can damage the pins.
To remove the fan sink:
3. In the order indicated on the fan sink, loosen the four captive Torx screws (1).
CAUTION: Be sure the loosen the screws in the order indicated by the numbers stamped on the fan
sink.
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease
on the surface of the processor or the fan sink.
4. Disconnect the fan cable from the system board (2).
5. Remove the fan sink from the chassis (3).
To replace the fan sink, reverse the removal procedures.
Fan sink 37
M.2 PCIe solid state drive (SSD)
The computer offers both 2.5-inch and M.2 solid-state drives, which are installed in different locations.
An M.2 solid-state drive socket is available on the system board under the fan sink. For more information
Description
256 GB, PCIe, NVMe, TLC
256 GB, PCIe, NVMe, value
To remove the solid-state drive:
4. Locate the solid state drive on the system board.
5. Remove the screw securing the solid state drive to the system board.
38 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
6. Grasp the solid state drive by the sides and carefully pull it out of the socket.
Reverse these procedures to install a solid-state drive.
M.2 PCIe solid state drive (SSD) 39
Processor
Description
Intel Core i5-7500T, 2.7 GHz, 6-GB L2 cache, 35 W
Intel Core i5-7400T, 2.4 GHz, 6-GB L2 cache, 35 W
Intel Core i3-7100T, 3.4 GHz, 3-GB L2 cache, 35 W
To remove the processor:
4. Rotate the locking lever to its full open position (1).
5. Raise and rotate the microprocessor retainer to its fully open position (2).
6. Lift the processor (3) straight up and remove it.
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling
them could cause irreparable damage. Once pins are damaged it may be necessary to replace the
system board.
The fan sink must be installed within 24 hours of installing the processor to prevent damage to the
processor’s solder connections.
Reverse the removal procedure to install a new processor.
NOTE: After installing a new processor onto the system board, update the system ROM to ensure that the
latest version of the BIOS is being used on the computer. The latest system BIOS can be found at:
40 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
System board
Removing the system board
NOTE: All system board spare part kits include replacement thermal material.
NOTE: System board appearance may vary.
To remove the system board:
8. Position the computer with the memory sockets facing upward.
9. Disconnect the speaker cable from the system board.
10. Position the computer with the processor socket facing upward.
System board 41
11. Remove the Phillips M2.0 x 5.0 screw.
12. While flexing the sides of the chassis to allow the connectors to disengage from the chassis, lift the
system board out of the chassis.
To install the system board, reverse the removal procedures.
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
42 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
Updating SMBIOS information
When replacing the system board, you must reprogram the SMBIOS information on the affected computer.
Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate
the system) or a system recovery failure.
To update SMBIOS information in Computer Setup:
1. Turn on or restart the computer.
2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the
screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and again press
Esc when the monitor light turns green to access the utility.
3. Press F10 to enter Computer Setup.
4. Go to Main > Set Machine Unique Data.
5. Verify that all fields have appropriate data.
System board 43
System ID setup page
Setup Field Name
Comment
Label
Feature Byte
Enter the Feature Byte string. The feature
byte string is case sensitive.
Flexbuild
The label includes spaces after every four
characters. You can enter or ignore these
spaces – their only purpose is to help with
data entry. There is a character limitation
of 40 bytes per line. When you reach this
limit, go to the next line to continue data
entry. BIOS ignores the spaces and lines.
If you make an error during data entry, the
data will not validate, and the computer
asks you to correct your data input.
Build ID
The Build ID of the unit.
Flexbuild
Support
Serial Number
SKU Number
Enter the Serial Number of Unit.
Enter the SKU or Product Number including Support
Localization Code.
Product Family
Pre-populated.
Support
Support
System Board CT Number
Pre-populated. Also listed under the
barcode on the system board label.
Product Name
Enter the Model name/number or
marketing name.
Flexbuild
44 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
System board callouts, front
Sys Bd Label
PROCESSOR
TOP COVER
Color
Silver
Black
Component
Sys Bd Label
Color
Black
Black
Component
Processor socket
Custom top connector
THERMAL SENSOR
Thermal module
WLAN module socket
M.2 WLAN MODULE
SOCKET
RTC BATTERY
SYSTEM FAN
White
White
RTC battery connector
System fan connector
M.2 SSD MODULE
SOCKET
Black
Solid-state module
socket
System board 45
System board callouts, rear
Sys Bd Label
EXPANSION
SATA HDD
Color
Black
Black
Component
Sys Bd Label
DIMM1
Color
Black
Black
Component
Slice docking connector
Hard drive connector
Primary memory socket
DIMM3
Secondary memory
socket
PSWD
SPKR
Black
Black
Password header and
jumper
CMOS
Yellow
CMOS reset button
Speaker connector
46 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
5 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
●
Change settings from the defaults or restore the settings to default values.
View the system configuration, including settings for processor, graphics, memory, audio, storage,
communications, and input devices.
●
●
●
●
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
Enter the Asset Tag or property identification number assigned by the company to this computer.
Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
Establish an administrator password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
●
●
Establish minimum requirements for valid passwords, including length and required types of characters.
Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they
cannot be used until they are unsecured.
●
●
Enable or disable different types of boot sources.
Configure features such as Secure Boot, power management, virtualization support, and language and
keyboard type used in Setup and POST.
●
●
Replicate the system setup by saving system configuration information on a USB device and restoring it
on one or more computers.
Enable or disable DriveLock security or securely erase a hard drive (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access the
Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access different options available at startup,
including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
repeatedly press F10 when the monitor light turns green to access the utility.
3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and
UEFI Drivers.
NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management
application. You can access this application directly by pressing F3 during startup.
Computer Setup (F10) Utilities 47
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press
Esc.
5. To apply and save changes, select Main > Save Changes and Exit.
●
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
To restore settings from the Advanced and Main menus to original values, select Apply Factory
Defaults and Exit.
●
To restore settings from the Advanced and Main menus to those previously saved by Save Custom
Defaults, select Apply Custom Defaults and Exit. If no custom defaults have been saved, then
factory defaults are used.
NOTE: Settings in the Security menu are not modified by Apply Defaults. Those values are reset by
Restore Security Settings to Factory Defaults at the bottom of the Security menu.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes
because the settings could become corrupted. It is safe to turn off the computer only after exiting the F10
Setup screen.
48 Chapter 5 Computer Setup (F10) Utility
Computer Setup–Main
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 5-1 Computer Setup—Main
Option
Description
System Information
Lists all information in following list if Advanced System Information is selected. Lists smaller subset if
Basic System Information is selected.
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Product name
Installed memory size
Processor type
Processor cache size (L1/L2/L3)
Processor speed
MicroCode Revision
Processor Stepping
DIMM size (for each installed module)
Memory speed
System BIOS version
ME Firmware version (Intel only)
Integrated Video BIOS version
Super I/O Firmware version
USB Type-C Controller(s) Firmware Version
Born On Date
Serial Number
SKU number
UUID (Universally Unique Identifier)
Asset Tracking Number
Feature Byte
Build ID
Product Family
System Board ID
System Board CT
Integrated MAC Address
System Diagnostics
If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced
Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to view
information or perform the functions:
●
●
●
●
System Information
System Tests
Component Tests
Test Logs
Computer Setup (F10) Utilities 49
Table 5-1 Computer Setup—Main (continued)
Option
Description
Update System BIOS
Lets you update the system BIOS from www.hp.com or another network server, from a removable USB
drive, or from a file located on the hard drive.
●
‘Check HP.com for BIOS Updates’ or ‘Check the Network for BIOS Updates’
The string that appears here depends on the setting in ‘BIOS Update Preferences’.
Lock BIOS Version
●
If this option is checked, the system is locked to the current BIOS version and updates are not
allowed.
●
BIOS Update Preferences
Allows the administrator to select the source of network updates (www.hp.com or another network
server) and allows configuration of a periodic check for updates, including policies for:
■
■
■
Check for updates and prompt the user to accept or reject the update at that time
Check for updates and install all new versions
Check for updates and install only new versions marked important
●
●
Network Configuration Settings
Update BIOS Using Local Media
Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery
application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location
on the hard drive or USB device.
Change Date and Time
System IDs
Lets you change system date and time settings.
Lets you set the following values:
●
●
Asset Tracking Number
Ownership Tag
Replicated Setup
Backup current settings to USB device
Saves system configuration to a formatted USB flash media device.
Restore current settings from USB device
Restores system configuration from a USB flash media device.
NOTE: To protect system security, this feature does not support replicating passwords. Use BIOS
Configuration Utility instead.
Save Custom Defaults
Saves the current system configuration settings as the custom default set.
Apply Custom Defaults
and Exit
Applies the custom default settings to the computer after rebooting. Does not apply to options in the
Security menu.
Apply Factory Defaults
and Exit
Restores the factory system configuration settings to the computer after rebooting. Does not apply to
options in the Security menu.
Ignore Changes and Exit
Save Changes and Exit
Exits Computer Setup without applying or saving any changes.
Saves changes to current system configuration, exits Computer Setup, and reboots.
50 Chapter 5 Computer Setup (F10) Utility
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 5-2 Computer Setup—Security
Option
Description
Create BIOS
Lets you set and enable a BIOS administrator password, which includes the following privileges:
Administrator Password
●
●
●
Prevent others from changing BIOS policies
Full access to BIOS policy and settings
Unlock the computer when a power-on (user) password is set
NOTE: Creating a BIOS user disables the Fast Boot option.
NOTE: If the administrator password is set, it is required to change Computer Setup options, update the
BIOS, and make changes to BIOS settings using tools in Windows.
Change BIOS
Lets you change the BIOS administrator password.
Administrator Password
(This section is only active
if a BIOS administrator
password is set.)
You must know the current password to be able to change it.
Create POST Power-On
Password
Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password or administrator
password, the unit will not boot.
Change BIOS Power-On
Password (This selection
is active only if a BIOS
power-on password is
set.)
Lets you change the BIOS power-on password.
You must know the current password to be able to change it.
Password Policies
Let you set the guidelines for a valid password. Options include:
●
●
●
●
●
●
Password minimum length
Requires at least one symbol
Requires at least one number
Requires at least one upper case character
Requires at least one lower case character
Allow spaces
Clear Password Jumper
Select ‘Honor’ to allow or ‘Ignore’ to not allow the absence of the password jumper to clear the passwords
at boot up. Default is ‘Honor’.
Security Configuration
TPM Embedded Security
●
●
●
TPM Device
Lets you set the Trusted Platform Module as available or hidden.
TPM State
Select to enable the TPM.
TPM Clear
Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned off. To
temporarily suspend TPM operations, turn the TPM off instead of clearing it.
Computer Setup (F10) Utilities 51
Table 5-2 Computer Setup—Security (continued)
Option
Description
CAUTION: Clearing the TPM resets it to factory defaults and turns it off. You will lose all created
keys and data protected by those keys.
BIOS Sure Start
●
Verify Boot Block on every Boot
Select to check validity of boot block region each boot. If not selected, boot block region will be
validated on power cycles.
●
Data Recovery Policy
Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to
execute recovery of a corrupted region if it is detected.
Trusted Execution Technology (TXT)
Select to enable TXT. You must enable VTx, VTd, and TPM before you can enable TXT.
Hard Drive Utilities
DriveLock
Allows you to assign or modify a master or user password for hard drives. When this feature is enabled,
the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully
entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during
a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
attached to the system.
CAUTION: Be aware that these settings take place immediately. A save is not necessary.
CAUTION: Be sure to document the DriveLock password. Losing a DriveLock password will render a drive
permanently locked.
After you select a drive, the following options are available:
Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock.
Enable DriveLock. Sets the drive’s user password and enables DriveLock.
Secure Erase
Lets you select a hard drive to completely erase.
Once a hard drive has been erased with a program that utilizes Secure Erase firmware commands, no file
recovery program, partition recovery program, or other data recovery method will be able to extract data
from the drive.
System Management
Command
Allows authorized personnel to reset security settings during a service event. Default is enabled.
Restore Security
Settings to Factory
Defaults
This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings
in the Security menu to factory defaults.
52 Chapter 5 Computer Setup (F10) Utility
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 5-3 Computer Setup—Advanced (for advanced users)
Option
Heading
Display Language
Scheduled Power-On
Boot Options
Lets you select the language of the menus in F10 Setup and the keyboard layout.
This feature wakes the system up from a powered off state at a specified date and time.
Select the devices that the computer can boot from, as well as other options, including:
●
Startup Menu Delay(sec). Enabling this feature will add a user-specified delay to the POST process.
One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the
Startup Menu or F10 for Computer Setup.
●
●
●
●
●
Fast Boot. Default is enabled.
USB Storage Boot. The optical drive module is considered a USB storage device. Default is enabled.
Network (PXE) Boot. Default is enabled.
NetClone BIOS Boot. Default is disabled.
After Power Loss. Default is Power Off.
■
■
■
Power off—causes the computer to remain powered off when power is restored.
Power on—causes the computer to power on automatically as soon as power is restored.
Previous state—causes the computer to power on automatically as soon as power is restored,
if it was on when power was lost.
NOTE: If the system is configured to ‘Power On from Keyboard Ports’ (see Power Management
Options), then this setting is forced to ‘Power On’.
●
●
●
Prompt on Memory Size Change. Default is enabled.
Prompt on Fixed Storage Change. Default is disabled.
Audio Alerts During Boot. Default is enabled. When disabled, most audible beeps from errors,
warnings, and password prompts during boot up are suppressed.
●
UEFI Boot Order.
Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system
image.
UEFI boot sources always have precedence over legacy boot sources.
NOTE: If more than one optical drive is present, the system boots from the first bootable optical
drive found (assuming CD-ROM is the first valid boot device in the boot order).
●
Legacy Boot Order
Specify the order in which legacy boot sources (such as a network interface card, internal hard drive,
USB optical drive, or internal optical drive) are checked for a bootable operating system image.
Specify the order of attached hard drives. The first hard drive in the order will have priority in the
boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: To drag a device to a preferred place, press Enter.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has
started.
Shortcut to Temporarily Override Boot Order
Computer Setup (F10) Utilities 53
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option
Heading
To boot one time from a device other than the default device specified in Boot Order, restart the computer
and press Esc (to access the Startup menu) and then F9 (Boot Menu), or only F9 (skipping the Startup
menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed.
Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots
from the selected non-default device for this one time.
Secure Boot
Configure Legacy Support and Secure Boot
Configuration
Legacy Support – Lets you turn off all legacy support on the computer, including booting to DOS, running
legacy graphics cards, booting to legacy devices, and so on.
Secure Boot – Lets you make sure an operating system is legitimate before booting to it, making Windows
resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. UEFI and
Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the
firmware and OS boot process.
Default is ‘Legacy Support Disable and Secure Boot Enable’.
Secure Boot Key Management
Lets you manage the custom key settings.
Import Custom Secure Boot Keys
Lets you import custom boot keys. Clearing keys will disable secure boot. Default is disabled.
Clear Secure Boot Keys
Lets you delete any previously loaded custom boot keys. Clearing keys will disable secure boot. Default is
disabled.
Reset Secure Boot keys to factory defaults
Default is disabled.
Enable MS UEFI CA key
Disabling this setting alters the Secure Boot key list to further restrict the allowed software
components. Set this option to ‘disable’ to support Device Guard.
System Options
Turbo-boost (enable/disable)
Lets you enable Intel Turbo Boost technology. Default is enabled.
Hyperthreading (enable/disable)
Lets you control Intel processor capability that allows the processor to execute multiple threads
simultaneously.. Default is enabled.
Multi-processor (enable/disable)
Lets you control multiprocessor capability. Default is enabled.
Virtualization Technology (VTx) (Intel only)
Controls the virtualization features of the processor. Changing this setting requires turning the computer
off and then back on. Default is disabled.
Virtualization Technology for Directed I/O (VTd) (Intel only)
Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the
computer off and then back on. Default is disabled.
M.2 WLAN/BT (enable/disable)
Lets you disable the wireless module.
M.2 SSD (enable/disable)
54 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option
Heading
Lets you disable the solid-state drive.
Allow PCIe/PCI SERR# Interrupt (enable/disable)
Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity
errors, and critical errors other than parity. Default is enabled.
Optical Disk Drive (enable/disable)
Lets you disable the optical drive modules. Default is enabled.
Power Button Override (disable/4 sec/15 sec)
Lets you disable or enable and select the number of seconds you have to hold down the power button for
it to force the system to power off. Default is ‘4 sec’.
NOTE: If you hold down the power button to power off the system, the following features are not
properly initialized until the system is restarted and shut down using the operating system:
●
●
●
●
●
Wake on LAN from S5 (off state)
Power on from keyboard ports
Power on from cover buttons
S5 maximum power savings (< 0.5W power draw in S5)
BIOS power on (scheduled power on)
Allow Expansion Modules (enable/disable)
Lets you disable all powered modules. Default is enabled.
Top Cover Function (enable/disable)
Lets you disable or enable top cover functionality. Default is enabled.
Power On from Cover Buttons (enable/disable)
When enabled, the buttons on the collaboration cover will power on the system. Default is disabled. This
feature will not function if S5 Maximum Power Savings is enabled.
Built-In Device Options
Embedded LAN Controller
Select to show the device in the operating system. Default is enabled.
Wake On LAN
Lets you either disable the Wake On LAN feature, or configure where the computer boots, including the
network or hard drive. Default is Boot to Hard Drive.
Video Memory Size
Use this option to manage graphics memory allocation. The value you choose is allocated permanently to
graphics and is unavailable to the operating system.
M.2 USB/Bluetooth
Select to show the device in the operating system. Default is enabled.
Audio Device
Select to show the device in the operating system. Default is enabled.
Internal Speakers (does not affect external speakers or audio module)
Clear to disable the chassis speaker or speakers. This function is applicable to normal audio playback in
the operating system and does not affect the error or warning beeps during POST. Default is enabled.
Headphone Output
Computer Setup (F10) Utilities 55
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option
Heading
Clear to disable the headphone jack. Default is enabled.
Increase Idle Fan Speed(%)
Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still
automatically controlled.
Port Options
Allows you to hide devices in the following ports from the operating system:
●
●
●
●
SATA0
Rear Legacy USB Ports
Left USB Type-C Port
Rear USB Type-C Port
USB Legacy Port Charging
Clear to disable charging function on the lower rear USB 3.0 port. Default is enabled.
Left USB Type-C Downstream Charging
Clear to disable charging function on the side USB Type-C port. Default is enabled.
NOTE: Charging from the rear Type-C port cannot be disabled as that would also prevent using it to
power the system.
Restrict USB Devices
Specify the following categories of USB devices to enable:
●
●
●
Allow all USB devices
Allow only keyboard and mouse
Allow all but storage devices and hubs.
NOTE: This will disable all modules as they use hubs.
When some devices are restricted, the system will disable USB ports that do not meet the allowed
criteria. This feature is usually combined with similar policies within the operating system since USB
devices can be moved to different ports. The ports disabled by the BIOS will remain disabled until the
system is restarted.
USB Type-C Controller Firmware Update
Clear to prevent BIOS from updating Type-C controller firmware when a BIOS update includes a more
recent version.
Option ROM Launch
Policy
These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is ‘All UEFI’.
Configure Option ROM Launch Policy
●
●
●
All legacy
All UEFI
All UEFI except video
Power Management
Options
Runtime Power Management (enable/disable)
Allows certain operating systems to reduce processor voltage and frequency when the current software
load does not require the full capabilities of the processor. Default is enabled.
Extended Idle Power States (enable/disable)
Allows certain operating systems to decrease the processors power consumption when the processor is
idle. Default is enabled.
56 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option
Heading
S5 Maximum Power Savings (enable/disable)
Enabling this feature reduces the power of the system as much as possible in the S5 (off) state. Power is
removed from the wake up circuitry, charging ports, the expansion slots, and any management features
while in S5. Default is disabled.
Power on from the keyboard ports or collaboration cover buttons will not function if S5 Maximum Power
Savings is enabled.
SATA Power Management (enable/disable)
Enables or disables SATA bus and/or device power management. Default is enabled.
PCI Express Power Management (enable/disable)
Enabling this option permits the PCI Express links to use Active Power State Management (ASPM) to enter
lower power states while not in use. Default is enabled.
Power On from Keyboard Ports (enable/disable)
When enabled, this feature allows a key press to power on the system when it is off (S5 state). If using a
USB keyboard, it must be plugged into one of the rear USB 3.0 ports labeled with the keyboard
icon. Default is disabled.
Unique Sleep State Blink Rates (enable/disable)
This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep
state has a unique blink pattern. Default is disabled.
NOTE: A normal shutdown goes to the S4 state unless ‘Fast Startup’ is disabled in the operating system.
S0 (On) = Solid white LED.
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated
cycles of 3 blinks and a pause.
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) —
repeated cycles of 4 blinks and a pause.
S5 (Soft Off) = LED is off.
Remote Management
Options
Active Management (AMT) (Intel only) (enable/disable). Default is enabled.
Allows you to discover, repair, and protect networked computing devices.
USB Key Provisioning Support (enable/disable) Default is disabled.
USB Redirection Support (enable/disable). Default is enabled.
USB redirection allows USB devices plugged into a client computer to be transparently redirected to the
guest operating system.
Unconfigure AMT on next boot (Do Not Apply/Apply). Default is ‘Do Not Apply’.
SOL Terminal Emulation Mode (ANSI / VT100). Default is ANSI.
SOL terminal emulation mode is only activated during remote AMT redirection operations. The emulation
options allow administrators to select which mode works best with their console.
Show Unconfigure ME Confirmation Prompt (enable/disable). Default is enabled.
Verbose Boot Messages (enable/disable). Default is enabled.
Verbose boot shows additional logging information during the boot. mainly for debugging if something
goes wrong during bootup.
Watchdog Timer (enable/disable). Default is disabled.
Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers
are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during
Computer Setup (F10) Utilities 57
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option
Heading
execution if the alert is sent to the management console. An operating system alert is deactivated by the
operating system image and would indicate that a hang occurred during its initialization.
●
●
OS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.
BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.
CIRA Timeout (min.) (1/2/3/4/Never)
CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active
Management Technology (AMT).
Recovering the configuration settings
This method of recovery requires that you first perform the Save to Removable Media command with the
Computer Setup—File table.)
The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media
device. This file can be edited to change the settings on Restore. An asterisk (*) marks the selected option for
a setting.
NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media
device and save the device for possible future use.
To restore the configuration, insert the USB flash media device with the saved configuration and perform the
Restore from Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup–Main
on page 49 in the Computer Setup—File table.)
58 Chapter 5 Computer Setup (F10) Utility
6 Troubleshooting without diagnostics
This chapter provides information on how to identify and correct minor problems, such as USB devices, hard
drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the
computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test
(POST) at startup, refer to POST error messages and diagnostic front panel LEDs and audible codes
Safety and comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may
result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ergo for
more information on choosing a workspace and creating a safe and comfortable work environment. For more
information, refer to the Safety & Regulatory Information guide.
Before you call for technical support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact
problem before calling for technical support.
●
●
●
Check the LED on the power button (rear of computer) to see if it is flashing red/white patterns.
Run the HP diagnostic tool.
Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 47 for
more information.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error
codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel
LEDs and audible codes on page 74 for more information.
●
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or,
replace the monitor with a monitor that you know is functioning properly.
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
●
●
If you recently added new hardware, remove the hardware and see if the computer functions properly.
If you recently installed new software, uninstall the software and see if the computer functions properly.
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting
the operating system, use “Last Known Configuration.”
●
●
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-
solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat
Safety and comfort 59
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support
information, software and drivers, proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●
●
●
●
●
●
Be in front of your computer when you call.
Write down the computer serial number, product ID number, and monitor serial number before calling.
Spend time troubleshooting the problem with the service technician.
Remove any hardware that was recently added to your system.
Remove any software that was recently installed.
Restore the system from the Recovery Disc Set that you created or restore the system to its original
factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before
running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider
or dealer.
Helpful hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
●
●
Check the LED on the power button (rear of computer) to see if it is flashing red/white patterns.
Check that the computer and monitor are plugged into a working electrical outlet.
Check that the voltage select switch (some models) is set to the appropriate voltage for your region
(115V or 230V).
●
●
●
Check that the computer is turned on and the white power light is on.
Check that the monitor is turned on and the green monitor light is on.
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error
codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel
LEDs and audible codes on page 74 for more information.
●
●
●
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
Check all cable connections for loose connections or incorrect connections.
Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in suspend mode, shut down the computer by pressing and holding the power button for at
least four seconds then press the power button again to restart the computer. If the system will not shut
down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is
set to power on automatically as soon as power is restored in Computer Setup. If it does not restart,
press the power button to start the computer.
●
Reconfigure the computer after installing a non-Plug and Play expansion board or other option. See
Solving hardware installation problems on page 67 for instructions.
60 Chapter 6 Troubleshooting without diagnostics
●
Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that model printer.
●
●
Remove all bootable media (CD/DVD or USB device) from the system before turning it on.
If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded
video on some models only) and a single monitor, the monitor must be plugged into the monitor
connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors
are disabled and if the monitor is connected into these ports, the monitor will not function. You can
select which source will be the default VGA source in Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. You must disconnect the power cord from the power source before opening the computer to
prevent system board or component damage.
Solving general problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you
are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an
authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before touching.
Cannot access the Computer Setup (F10) Utility when booting the computer.
Cause
Solution
The Computer Setup (F10) Utility is set to “fast boot” causing the
F10 access screen to display too briefly when booting the
computer.
Before turning on the computer, press and hold F10. Turn on the
computer and continue to hold F10 until the Computer Setup
(F10) Utility is displayed.
- or –
Follow the Windows instructions for rebooting the computer into
the Computer Setup (F10) Utility.
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Solution
Software control of the power switch is not functional.
1. Press and hold the power button for at least four seconds
until the computer turns off.
2. Disconnect the power cord from the electrical outlet.
Computer will not respond to keyboard or mouse.
Cause
Solution
Computer is in Sleep state.
To resume from Sleep state, press the power button.
Solving general problems 61
Computer will not respond to keyboard or mouse.
Cause
Solution
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
System has locked up.
Restart computer.
Computer date and time display is incorrect.
Cause
Solution
RTC (real-time clock) battery may need to be replaced.
Reset the date and time under Control Panel (Computer Setup
can also be used to update the RTC date and time). If the problem
persists, replace the RTC battery. See the Removal and
Replacement section for instructions on installing a new battery,
or contact an authorized dealer or reseller for RTC battery
replacement.
NOTE: Connecting the computer to a live AC outlet prolongs the
life of the RTC battery.
To access Control Panel in Windows® 7, select Start, and then
select Control Panel.
To access Control Panel in Windows 10, type control panelin
the taskbar search box, and then select Control Panel.
There is no sound or sound volume is too low.
Cause
Solution
System volume may be set low or muted.
1. Check the Computer Setup settings to make sure the
internal system speaker is not muted (this setting does not
affect the external speakers).
2. Make sure the external speakers are properly connected and
powered on and that the speakers' volume control is set
correctly.
3. Use the system volume control available in the operating
system to make sure the speakers are not muted or to
increase the volume.
Poor performance.
Cause
Solution
Processor is too hot.
1. Make sure airflow to the computer is not blocked. Leave a
10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airflow.
2. Make sure fans are connected and working properly (some
fans only operate when needed).
3. Make sure the processor heat sink is installed properly.
Hard drive is full.
Transfer data from the hard drive to create more space on the
hard drive.
62 Chapter 6 Troubleshooting without diagnostics
Poor performance.
Cause
Solution
Low on memory.
Hard drive fragmented.
Add more memory.
Defragment hard drive.
Restart the computer.
Program previously accessed did not release reserved memory
back to the system.
Virus resident on the hard drive.
Too many applications running.
Run virus protection program.
1. Close unnecessary applications to free up memory.
2. Add more memory.
3. Some applications run in the background and can be closed
by right-clicking on their corresponding icons in the task
tray. To prevent these applications from launching at
startup:
In Windows 7:
a. Go to Start > All Programs > Accessories > Run
b. Type msconfig, and then press Enter.
c.
On the Startup tab of the System Configuration Utility,
clear applications that you do not want to launch
automatically, and the click OK.
In Windows 10:
a. Type msconfigin the taskbar search box, and then
select msconfig.
b. On the Startup tab of the System Configuration Utility,
click Open Task Manager.
c.
Select applications that you do not want to launch
automatically, and the click Disable.
Some software applications, especially games, are stressful on
the graphics subsystem.
1. Lower the display resolution for the current application or
consult the documentation that came with the application
for suggestions on how to improve performance by
adjusting parameters in the application.
2. Add more memory.
3. Upgrade the graphics solution.
Cause unknown.
Restart the computer.
Computer powered off automatically and the Power LED flashes red four times and then white two times.
Cause
Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
1. Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2. Open the access panel, press the power button, and see if
the processor fan (or other system fan) spins. If the fan does
not spin, make sure the fan cable is plugged onto the system
board header.
The heat sink is not properly attached to the processor.
3. If fan a plugged in and not spinning, replace it.
Solving general problems 63
Solving power problems
Common causes and solutions for power problems are listed in the following table.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second
pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
1. Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2. Open the access panel, press the power button, and see if
the processor fan spins. If the fan does not spin, make sure
the fan cable is plugged onto the system board header.
The heat sink is not properly attached to the processor.
3. If fan is plugged in and not spinning, replace it.
Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in the following table.
Sound cuts in and out.
Cause
Solution
Processor resources are being used by other open applications.
Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted.
Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust the
volume.
Audio is hidden in Computer Setup.
Enable the audio in Computer Setup: Advanced > Built-in Device
Options.
The external speakers are not turned on.
Computer is in Sleep state.
Turn on the external speakers.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Internal speaker is disabled in Computer Setup.
Enable the internal speaker in Computer Setup. Select Advanced >
Built-in Device Options.
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
managerin the taskbar search box, and then select Device
Manager from the list of applications.
64 Chapter 6 Troubleshooting without diagnostics
Sound does not come out of the speaker or headphones.
Cause
Solution
Some applications can select which audio output device is used.
Make sure the application has selected the correct audio device.
The operating system controls may be set to use a different audio Set the operating system to use the correct audio device.
device as the default output device than what is expected.
Sound from headphones is not clear or muffled.
Cause
Solution
Audio jack is not properly configured for headphones.
Disconnect and reconnect the headphones into the universal jack,
and then select ‘headphones’ or ‘headset’ when prompted.
Computer appears to be locked up while recording audio.
Cause
Solution
Storage may be full.
Before recording, make sure there is enough free space on the
hard disk. You can also try recording the audio file in a
compressed format.
Line-in jack is not functioning properly.
Cause
Solution
Jack has been reconfigured in the audio driver or application
In the audio driver or application software, reconfigure the jack or
software.
set the jack to its default value.
There is no sound or sound volume is too low.
Cause
Solution
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
managerin the taskbar search box, and then select Device
Manager from the list of applications.
Some applications can select which audio output device is used.
Make sure the application has selected the correct audio device.
The operating system controls may be set to use a different audio Set the operating system to use the correct audio device.
device as the default output device than what is expected.
Solving audio problems 65
Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to
the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no
function of mouse/keyboard and external drive.
Cause
Solution
Connected USB 3.0 devices can interfere with the wireless
keyboard USB receiver.
Connect the wireless keyboard USB receiver to a USB 2.0 port that
is separated from ports with USB 3.0 devices using an external
USB hub.
Keyboard commands and typing are not recognized by the computer.
Cause
Solution
Keyboard connector is not properly connected.
Shut down the computer, reconnect the keyboard, and then
restart the computer.
Program in use has stopped responding to commands.
Shut down your computer using the mouse and then restart the
computer.
Keyboard needs repairs.
Computer is in Sleep state.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Mouse does not respond to movement or is too slow.
Cause
Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
Windows 10:
1. Press the Ctrl and Esc keys at the same time (or press the
Windows logo key) to display the Start menu.
2. Use the arrow keys to scroll to and select the power icon at
the top right on the menu, and then press Enter.
3. Use the arrow keys to select Shut Down, and then press
Enter.
4. After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
Program in use has stopped responding to commands.
Mouse may need cleaning.
Shut down the computer using the keyboard then restart the
computer.
Remove the roller ball cover on the mouse and clean the internal
components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
Computer is in Sleep state.
66 Chapter 6 Troubleshooting without diagnostics
Mouse does not respond to movement or is too slow.
Cause
Solution
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make contact Remove roller ball cover from the bottom of the mouse and clean
with the ball are dirty.
the internal components with a mouse cleaning kit available from
most computer stores.
Solving hardware installation problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or
expansion card. If you install a Plug and Play device, Windows automatically recognizes the device and
configures the computer. If you install a non-Plug and Play device, you must reconfigure the computer after
completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the
instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before touching.
A new device is not recognized as part of the system.
Cause
Solution
Device is not seated or connected properly.
Ensure that the device is properly and securely connected and
that pins in the connector are not bent down.
Cable(s) of new external device are loose or power cables are
unplugged.
Ensure that all cables are properly and securely connected and
that pins in the cable or connector are not bent down.
Power switch of new external device is not turned on.
Turn off the computer, turn on the external device, then turn on
the computer to integrate the device with the computer system.
When the system advised you of changes to the configuration,
you did not accept them.
Reboot the computer and follow the instructions for accepting the
changes.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device available
is selected for appropriate USB ports under Advanced > Port
Options.
Solving hardware installation problems 67
Computer will not start.
Cause
Solution
Wrong memory modules were used in the upgrade or memory
modules were installed in the wrong location.
1. Review the documentation that came with the system to
determine if you are using the correct memory modules and
to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed. DIMM1
must be installed before DIMM3.
2. Observe the beeps and LED lights on the front of the
computer. Beeps and flashing LEDs are codes for specific
problems.
3. If you still cannot resolve the issue, contact Customer
Support.
Power LED flashes red three times and then white two times.
Cause
Solution
Memory is installed incorrectly or is bad.
CAUTION: To avoid damage to the DIMMs or the system board,
you must unplug the computer power cord before attempting to
reseat, install, or remove a DIMM module.
1. Reseat DIMMs. Power on the system.
2. Replace DIMMs one at a time to isolate the faulty module.
NOTE: DIMM1 or XMM1 must always be installed. DIMM1
must be installed before DIMM3.
3. Replace third-party memory with HP memory.
4. Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These guidelines
do not discuss the process of debugging the network cabling.
Network driver does not detect network controller.
Cause
Solution
Network controller is disabled.
1. Run Computer Setup and enable network controller.
2. Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 10, type device
managerin the taskbar search box, and then select Device
Manager from the list of applications.
Incorrect network driver.
Check the network controller documentation for the correct driver
or obtain the latest driver from the manufacturer’s Web site.
68 Chapter 6 Troubleshooting without diagnostics
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause
Solution
No active network is detected.
Network controller is not set up properly.
Check cabling and network equipment for proper connection.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
To access Device Manager in Windows 10, type device
managerin the taskbar search box, and then select Device
Manager from the list of applications.
Network controller is disabled.
1. Run Computer Setup and enable network controller.
2. Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 10, type device
managerin the taskbar search box, and then select Device
Manager from the list of applications.
Network driver is not properly loaded.
System cannot autosense the network.
Reinstall network drivers.
Disable auto-sensing capabilities and force the system into the
correct operating mode.
Diagnostics reports a failure.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached
to the correct device.
There is a problem with the cable or a device at the other end of
the cable.
Ensure that the cable and device at the other end are operating
correctly.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
Make sure the network drivers are loaded and that the driver
match current configuration.
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the Network and Sharing Center icon in the Control Panel
and configure the network controller.
To access Control Panel in Windows 10, type control panelin
the taskbar search box, and then select Control Panel from the
list of applications.
Solving Network Problems 69
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Reinstall the network drivers using Windows recovery tools in
Windows 10.
If necessary, download the softpaq from the web (from a different
computer).
The cable is not securely connected.
The network controller is defective.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached
to the correct device.
Contact an authorized service provider.
System setup utility reports unprogrammed EEPROM.
Cause
Solution
Unprogrammed EEPROM.
Contact an authorized service provider.
Solving memory problems
If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the
computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The
ME uses 8MB of system memory in single channel mode or 16MB of memory in dual-channel mode to
download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-party data storage, and
other management functions.
System will not boot or does not function properly after installing additional memory modules.
Cause
Solution
A memory module is not installed in the DIMM1 or XMM1 socket.
Ensure that a memory module is installed in the DIMM1 or XMM1
socket on the system board. This socket must be populated with a
memory module.
Memory module is not the correct type or speed grade for the
system or the new memory module is not seated properly.
Replace module with the correct industry-standard device for the
computer. On some models, ECC and non-ECC memory modules
cannot be mixed.
70 Chapter 6 Troubleshooting without diagnostics
Out of memory error.
Cause
Solution
You have run out of memory to run the application.
Check the application documentation to determine the memory
requirements.
Memory count during POST is wrong.
Cause
Solution
The memory modules may not be installed correctly.
Check that the memory modules have been installed correctly and
that proper modules are used.
Integrated graphics may use system memory.
No action required.
Insufficient memory error during operation.
Cause
Solution
Too many Terminate and Stay Resident programs (TSRs) are
installed.
Delete any TSRs that you do not need.
You have run out of memory for the application.
Check the memory requirements for the application or add more
memory to the computer.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps
stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
1. Reseat DIMMs. Power on the system.
2. Replace DIMMs one at a time to isolate the faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
Solving USB flash drive problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
USB flash drive is not seen as a drive letter in Windows.
Cause
Solution
The drive letter after the last physical drive is not available.
Change the default drive letter for the flash drive in Windows.
Solving USB flash drive problems 71
USB flash drive not found (identified).
Cause
Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and enable USB ports in Advanced
> Port Options.
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before
applying power to the system
System will not boot from USB flash drive.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Advanced > Boot Options.
USB Storage Boot is disabled in the Computer Setup utility.
Run the Computer Setup utility and enable booting to removable
media in Advanced > Boot Options.
The computer boots to DOS after making a bootable flash drive.
Cause
Solution
Flash drive is bootable.
Flash drive is defective.
Install the flash drive only after the operating system boots.
Try a different flash drive.
Solving Internet access problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common
causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Solution
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work with
your ISP.
Cable/DSL modem is not plugged in.
Plug in cable/DSL modem. You should see a “power” LED light on
the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted due to
bad weather.
Try connecting to the Internet at a later time or contact your ISP.
(If the cable/DSL service is connected, the “cable” LED light on the
front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem and the
computers’s RJ-45 connector. (If the connection is good, the “PC”
LED light on the front of the cable/DSL modem will be on.)
IP address is not configured properly.
Contact your ISP for the correct IP address.
Windows 10:
Cookies are corrupted. (A “cookie” is a small piece of information
that a Web server can store temporarily with the Web browser.
72 Chapter 6 Troubleshooting without diagnostics
Unable to connect to the Internet.
Cause
Solution
This is useful for having the browser remember some specific
1. Type control panelin the taskbar search box, and then
information that the Web server can later retrieve.)
select Control Panel from the list of applications.
2. Click Internet Options.
3. In the Browsing history section, click the Delete button.
4. Select the Cookies and website data check box and click the
Delete button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Solving software problems
Most software problems occur as a result of the following:
●
●
●
●
●
The application was not installed or configured correctly.
There is insufficient memory available to run the application.
There is a conflict between applications.
Be sure that all the needed device drivers have been installed.
If you have installed an operating system other than the factory-installed operating system, check to be
sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
Solution
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the computer.
audible codes on page 74 to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
“Illegal Operation has Occurred” error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your version of
Verify that the software is certified by Microsoft for your version
Windows.
of Windows (see program packaging for this information).
Configuration files are corrupt.
If possible, save all data, close all programs, and restart the
computer.
Solving software problems 73
7 POST error messages and diagnostic front
panel LEDs and audible codes
This appendix lists the error codes, error messages, and the various indicator light and audible sequences
that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the
problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count and non-
error text messages. If a POST error occurs, the screen will display the error message. To manually switch to
the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is
POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test.
Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the
schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
POST numeric codes and text messages
This section covers those POST errors that have numeric codes associated with them. The section also
includes some text messages that may be encountered during POST.
NOTE: The computer will beep once after a POST text message is displayed on the screen.
Control panel message
Description
Recommended action
002-Option ROM Checksum Error
System ROM or expansion board option ROM
checksum.
1. Verify the correct ROM.
2. Flash the ROM if needed.
3. If an expansion board was recently added,
remove it to see if the problem remains.
5. If the message disappears, there may be a
problem with the expansion card.
6. Replace the system board.
003-System Board Failure
DMA or timers.
2. Remove expansion boards.
3. Replace the system board.
005-Real-Time Clock Power Loss
Invalid time or date in configuration memory.
Reset the date and time under Control Panel
(Computer Setup can also be used). If the
74 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Control panel message
Description
Recommended action
RTC (real-time clock) battery may need to
be replaced.
problem persists, replace the RTC battery. See
the Removal and Replacement section for
instructions on installing a new battery.
008–Microcode Patch Error
Processor is not supported by the BIOS.
1. Upgrade BIOS to proper version.
2. Change the processor.
009–PMM Allocation Error during MEBx
Download
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the computer, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
00A-Product Information Not Valid
The product information programmed into the
system board is missing or invalid.
Use Computer Setup to update this information.
00B-MEBx Module did not checksum correctly
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
00C-PMM Deallocation Error during MEBx
Cleanup
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
00D-Setup Error during MEBx Execution
MEBx selection or exit resulted in a setup
failure.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
POST numeric codes and text messages 75
Control panel message
Description
Recommended action
00E-Inventory Error during MEBx Execution
BIOS information passed to the MEBx resulted
in a failure.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version.
3. If the error still persists, replace the
system board.
00F-Interface Error during MEBx Execution
MEBx operation experienced a hardware error
during communication with the ME.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version.
3. If the error still persists, replace the
system board.
100-Front Audio Not Connected
2E1-MemorySize Error
Front audio cable has been detached or
unseated from system board.
Reconnect or replace front audio cable.
Memory amount has changed since the last
boot (memory added or removed).
The system memory size is different from the
last startup. The most common reason is the
removal of memory from the system board.
Press the F1 key to save the memory changes.
If this message persists, verify that the
memory modules are installed correctly.
2E2-Memory Error
Memory module configuration failed during
1. Ensure memory modules are correctly
boot up.
installed.
2. Verify proper memory module type.
3. Remove and replace the identified faulty
memory module(s).
4. If the error persists after replacing
memory modules, replace the system
board.
2E3-Incompatible Memory Module in Memory
Socket(s) X, X, ...
A memory module in memory socket identified 1. Verify proper memory module type.
in the error message is missing critical SPD
2. Try another memory socket.
information, or is incompatible with the chipset.
3. Replace with a supported module.
2E4-DIMM Configuration Warning
The current memory configuration is not
optimized.
Rearrange the DIMMs so that each channel has
the same amount of memory.
2E5-ECC Memory Module Detected on
Unsupported Platform
Recently added memory module(s) support ECC 1. If additional memory was recently added,
memory error correction.
remove it to see if the problem remains.
2. Check product documentation for
memory support information.
2E6–Memory Not Configured Correctly for
Proper MEBx Execution
DIMM1 is not installed.
Make sure there is a memory module in the
DIMM1 socket and that it is properly seated.
300–Configuration Change Warning
The storage device configuration will be
Not applicable
updated as shown.
301-Hard Disk 1: SMART Hard Drive Detects
Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.)
1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch
if applicable. (Available at
76 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Control panel message
Description
Recommended action
3. Back up contents and replace hard drive.
302-Hard Disk 2: SMART Hard Drive Detects
Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.)
1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch
if applicable. (Available at
3. Back up contents and replace hard drive.
309 – 30C: Hard Disk 3–6: SMART Hard Drive
Detects Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.)
1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch
if applicable. (Available at
3. Back up contents and replace hard drive.
Insert boot device or load operating system.
1. Check and/or replace cables.
3F0–Boot Device Not Found
3F1–Hard Disk 1 Error
Boot device not found.
Hard disk 1 error.
3. Replace the hard disk drive.
3F2–Hard Disk 2 Error
Hard disk 2 error.
1. Check and/or replace cables.
3. Replace the hard disk drive.
400-Serial Port A Address Conflict Detected
Both external and internal serial ports are
assigned to the same resources.
1. Remove any serial port expansion cards.
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
401-Serial Port B Address Conflict Detected
402-Serial Port C Address Conflict Detected
403-Serial Port D Address Conflict Detected
Both external and internal serial ports are
assigned to the same resources.
1. Remove any serial port expansion cards.
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
Both external and internal serial ports are
assigned to the same resources.
1. Remove any serial port expansion cards.
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
Both external and internal serial ports are
assigned to the same resources.
1. Remove any serial port expansion cards.
POST numeric codes and text messages 77
Control panel message
Description
Recommended action
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
419-Out of Memory Space for Option ROMs
41A-Front USB1/USB2 Not Connected
Recently added PCI expansion card contains an
option ROM too large to download during POST.
▲
If a PCI expansion card was recently
added, remove it to see if the problem
remains.
Front USB cable has been detached or unseated Reconnect or replace front USB cable.
from system board.
41B-Device in PCI Express Slot Failed To
Initialize
There is an incompatibility or problem with a
PCIe device and the system or PCIe link could
not be configured to a valid bus width or speed.
Try rebooting the system. If the error reoccurs,
the device may not work with this system
43A-USB Type-C I2C Not Connected
Cable is required between I2C on card and USB- Install cable between I2C on card and USB-C on
C on the system board.
the system board.
43B-More Than One USB type-C Cards Are
Installed
More than one USB type-C card is installed.
Remove USB type-C card so only one is
installed.
500–BIOS Recovery
A system BIOS recovery has occurred.
Not applicable.
60x – HP Battery Alert
The system has detected the storage capacity
of the battery stated below to be very low.
For optimal performance, this battery may
need to be replaced.
Primary (internal) Battery (601)
Secondary (internal) Battery (602)
640 – Power Limit Reached
Active covers and expansion modules are not
supported with the currently available power
Reconfigure or install a higher rated power
source.
641 – Expansion Limit Reached
70x-Wireless Mode Not Supported
Maximum of four modules can be powered
Reconfigure the system.
The system has detected a wireless module
installed in the system that is not supported
and has been disabled.
Replace with a supported module.
800-Keyboard Error
Keyboard failure.
1. Reconnect keyboard with computer
turned off.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
801-Keyboard or System Unit Error
Keyboard failure.
1. Reconnect the keyboard with computer
turned off.
2. Ensure that none of the keys are
depressed.
3. Replace the keyboard.
4. Replace the system board.
900-CPU Fan Not Detected
CPU fan is not connected or may have
malfunctioned.
1. Reseat CPU fan.
2. Reseat fan cable.
3. Replace CPU fan.
901-Chassis, Rear Chassis, or Front Chassis Fan Chassis, rear chassis, or front chassis fan is not 1. Reseat chassis, rear chassis, or front
not Detected
connected or may have malfunctioned.
chassis fan.
2. Reseat fan cable.
78 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Control panel message
Description
Recommended action
3. Replace chassis, rear chassis, or front
chassis fan.
903-Computer Cover Has Been Removed Since
Last System Startup
N/A
904-SATA Cabling Error
One or more SATA devices are improperly
attached. For optimal performance, the SATA 0
Ensure SATA connectors are used in ascending
order. For one device, use SATA 0. For two
and SATA 1 ports should be used for hard drives devices, use SATA 0 and SATA 1. For three
before other ports.
devices, use SATA 0, SATA 1, and SATA 2.
90B-Fan Failure
The system has detected that a cooling fan is
not operating correctly.
1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
90D-System Temperature
Thermal shutdown occurred. The system BIOS
has detected your machine was previously shut
down to avoid overheating. Overheating may
occur if the cooling vents are blocked or the
operating temperature exceeds the system
specifications. The machine should return to
normal operation once the situation is resolved.
Make sure system has proper airflow.
90E-Power Supply Fan Not detected
Power supply fan is not connected or may have 1. Reseat power supply fan.
malfunctioned.
2. Reseat fan cable.
3. Replace power supply fan.
910–Filter Warning
Airflow filter is dirty.
Replace the airflow filter.
940–Unsupported Module
Only HP modules are supported. Unrecognized
modules will not be enabled.
Only use supported HP modules.
Interpreting system validation diagnostic front panel LEDs and
audible codes
During the system validation phase that occurs at system startup, the BIOS validates the functionality of the
following subsystems and conditions:
●
●
●
●
●
●
●
●
AC adapter
System board power
Processor failure
BIOS corruption
Memory failure
Graphics failure
System board failure
BIOS authentication failure
If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where
applicable) are used to identify the error. These patterns will make up a two part code:
Interpreting system validation diagnostic front panel LEDs and audible codes 79
●
●
Major – the category of the error
Minor – the specific error within the category
NOTE: Single beep/blink codes are not used.
Number of long beeps/blinks
Error category
Not used
1
2
3
4
5
BIOS
Hardware
Thermal
System board
Patterns of blink/beep codes are determined by using the following parameters:
●
●
●
●
1 second pause occurs after the last major blink.
2 second pause occurs after the last minor blink.
Beep error code sequences occur for the first 5 iterations of the pattern and then stop.
Blink error code sequences continue until the computer is unplugged or the power button is pressed.
NOTE: Not all diagnostic lights and audible codes are available on all models.
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the
minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to
communicate the processor is not detected.
Category
Major/minor code
Description
BIOS
2.2
The main area (DXE) of BIOS has become corrupted and there is no recovery
binary image available.
2.3
2.4
3.2
The embedded controller policy requires the user to enter a key sequence.
The embedded controller is checking or recovering the boot block.
Hardware
The embedded controller has timed out waiting for BIOS to return from
memory initialization.
3.3
The embedded controller has timed out waiting for BIOS to return from
graphics initialization.
3.4
3.5
3.6
4.2
4.3
4.4
5.2
5.3
The system board displays a power failure (crowbar).*
The processor is not detected.*
The processor does not support an enabled feature.
A processor over temperature condition has been detected.*
An ambient temperature over temperature condition has been detected.
An MXM over temperature condition has been detected.
The embedded controller cannot find valid firmware.
The embedded controller has timed out waiting for the BIOS.
Thermal
System board
80 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Category
Major/minor code
Description
5.4
The embedded controller has timed out waiting for BIOS to return from
system board initialization.
5.5
The embedded controller rebooted the system after a possible lockup
condition had been detected through the use of a System Health Timer,
Automated System Recovery Timer, or other mechanism.
* Indicates hardware triggered event; all other events are controlled by the BIOS.
Interpreting system validation diagnostic front panel LEDs and audible codes 81
8 Password security and resetting CMOS
This computer supports security password features, which can be established through the Computer Setup
Utilities menu.
This computer supports two security password features that are established through the Computer Setup
Utilities menu: administrator password and power-on password. When you establish only an administrator
password, any user can access all the information on the computer except Computer Setup. When you
establish only a power-on password, the power-on password is required to access Computer Setup and any
other information on the computer. When you establish both passwords, only the administrator password will
give you access to Computer Setup.
When both passwords are set, the administrator password can also be used in place of the power-on
password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget one or both passwords, you can clear all passwords by powering off the system, opening the
cover, temporarily removing the PSWD jumper, and booting once. This will erase the administrator and
power-on passwords. You must restore the jumper to create new passwords.
CAUTION: Pushing the CMOS button with power removed will reset the BIOS settings to factory defaults. It
may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case
they are needed later. Back up can be performed in Computer Setup or using the BiosConfigUtility tool
available from www.hp.com. See Computer Setup (F10) Utility on page 47 for information on backing up the
BIOS settings.
Resetting the password jumper
CAUTION: Stringent security is a mode where there is no physical bypass of the password function. If
enabled, removing the password jumper will be ignored. To enable this mode, change the security setting
Clear Password Jumper in Password Policies to Ignore.
If you lose or forget the password when in stringent security mode, the system can only be reset by System
Management Command. This is a way for HP Service and Support to provide a secure method to access the
BIOS and command a password reset for a specifically identified unit under the direction of the owner. This
scenario may not be covered under warranty.
To prevent needing a customer service event to restore access to the system, record your configured
administrator and power-on passwords in a safe place away from your computer.
To disable the power-on or administrator password features, or to clear the power-on or administrator
passwords, complete the following steps:
82 Chapter 8 Password security and resetting CMOS
1. Shut down the operating system properly, then turn off the computer and any external devices, and
disconnect the power cord from the power outlet.
2. With the power cord disconnected, press the power button again to drain the system of any residual
power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to
disconnect the power cord from the wall outlet, and allow the internal system components to cool
before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned off. Failure to disconnect the power cord can result in
damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. See the Safety & Regulatory Information guide for more information.
3. Remove the access panel.
4. Locate the header and jumper.
NOTE: The password jumper is green so that it can be easily identified. For assistance locating the
password jumper and other system board components, see the system board components image at
5. Remove the jumper from pins 1 and 2.
6. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
7. Replace the access panel and reconnect the external equipment.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current
passwords and disables the password features.
9. Shut down the computer, unplug the power, and disconnect the external equipment.
10. Remove the access panel.
11. Place the jumper on pins 1 and 2.
12. Replace the access panel.
13. Reconnect the external equipment and plug in the computer.
Resetting the password jumper 83
Clearing and resetting the BIOS
The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other
Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially
unprovision AMT.
1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to
disconnect the power cord from the wall outlet, and allow the internal system components to cool
before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned off. Failure to disconnect the power cord can result in
damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. See the Safety & Regulatory Information guide for more information.
3. Remove the access panel.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back
up the computer CMOS settings before resetting them in case they are needed later. Back up is easily
up the CMOS settings.
4. Locate, press, and hold the CMOS button in for five seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will
not clear CMOS if the power cord is connected.
NOTE: For assistance locating the CMOS button and other system board components, see the system
5. Replace the access panel.
84 Chapter 8 Password security and resetting CMOS
6. Reconnect the external devices.
7. Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that
configuration changes have occurred. Use Computer Setup to reset any special system setups along with
the date and time.
Clearing and resetting the BIOS 85
9 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type supportin the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
●
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
●
You must use a Windows computer to download this tool because only .exe files are provided.
86 Chapter 9 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
3. Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
4. Select Run.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲
Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, double-
click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
Using HP PC Hardware Diagnostics UEFI 87
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
●
●
●
HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
88 Chapter 9 Using HP PC Hardware Diagnostics
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, enter the product name or number, select your computer, and then
select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
●
●
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 89
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
90 Chapter 9 Using HP PC Hardware Diagnostics
10 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
●
●
●
Backing up your personal information—You can use Windows tools to back up your personal
Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery
●
●
Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲
Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
Creating HP Recovery media (select products only)
After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.
Using Windows tools 91
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
Using HP Recovery Manager to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Before you begin
Before you begin, note the following:
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
●
●
HP Recovery Manager examines the computer and determines the required media storage capacity.
To create recovery media, use one of the following options:
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB flash drive or hard drive.
–
–
–
If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.
If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.
To create a recovery flash drive, use a high-quality blank USB flash drive.
●
●
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt this process.
If necessary, you can exit the program before you have finished creating all of the recovery media. HP
Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.
Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recoveryin the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
92 Chapter 10 Backing up, restoring, and recovering
Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
2. Select Software and Drivers, and then follow the on-screen instructions.
Restoring and recovery
Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.
IMPORTANT: Not all methods are available on all products.
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Restoring using HP Recovery Manager and the HP Recovery partition
You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:
●
Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:
1. Type recoveryin the taskbar search box, and then select HP Recovery Manager.
2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
●
●
Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to
install the operating system and the software that was installed at the factory.
Recovering using HP Recovery Manager
You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).
If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 91.
Restoring and recovery 93
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
NOTE: When you start the recovery process, only the options available for your computer are displayed.
Before you begin, note the following:
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
●
●
If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.
Recovering using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
flash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recoveryin the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached:
▲
Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲
Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order
Recovering using HP Recovery media
If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.
▲
Insert the HP Recovery media, and then restart the computer.
94 Chapter 10 Backing up, restoring, and recovering
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See
Follow these steps to remove the HP Recovery partition:
1. Type recoveryin the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restoring and recovery 95
A Power cord set requirements
The power supplies on some computers have external power switches. The voltage select switch feature on
the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power
supplies on those computers that do not have external power switches are equipped with internal switches
that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where you
purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the
computer.
General Requirements
The requirements listed below are applicable to all countries:
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the
country where the power cord set will be installed.
2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be
between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits
from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in
any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
96 Appendix A Power cord set requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting Agency
Country
Accrediting Agency
Australia (1)
Austria (1)
Belgium (1)
Canada (2)
EANSW
OVE
Italy (1)
IMQ
Japan (3)
Norway (1)
Sweden (1)
METI
CEBC
CSA
NEMKO
SEMKO
Denmark (1)
Finland (1)
France (1)
DEMKO
SETI
Switzerland (1)
SEV
BSI
UL
United Kingdom (1)
United States (2)
UTE
Germany (1)
VDE
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-Specific Requirements 97
B Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
98 Appendix B Statement of memory volatility
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
99
Nonvolatile memory usage
Does this
memory
store
Does this
memory
retain data
What is the
Nonvolatile
Memory Type
customer
data?
when power purpose of this How is data input into this
is removed? memory? memory?
How is this memory
write-protected?
Amount (Size)
HP Sure Start flash 8 MBytes
(select models
No
Yes
Provides
protected
Data cannot be written to this This memory is protected
device via the host processor. by the HP Sure Start
only)
backup of
The content is managed
solely by the HP Sure Start
Embedded Controller.
Embedded Controller.
critical System
BIOS code, EC
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory
256 Bytes
No
No
Yes
Yes
Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS This memory is not write-
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
Stores NIC
configuration
and NIC
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
firmware.
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
configuration data Bytes
programmable
256 Bytes per
memory
module, 128
No
Yes
Yes
Stores memory DIMM SPD is programmed by Data cannot be written to
module
information.
the memory vendor.
this memory when the
module is installed in a
computer. The specific
write-protection method
varies by memory vendor.
(not customer
accessible)
System BIOS
9 MBytes
Yes
Stores system
BIOS code and
computer
configuration
data.
System BIOS code is
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the computer non-
functional.
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
100 Appendix B Statement of memory volatility
Does this
memory
store
Does this
memory
retain data
What is the
Nonvolatile
Memory Type
customer
data?
when power purpose of this How is data input into this
How is this memory
write-protected?
Amount (Size)
is removed? memory?
memory?
product, and then follow
the on-screen
instructions.
Intel Management 1.5 MBytes or 7 Yes
Yes
Stores
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at the
The Intel chipset is
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to
support. Select
Find your
MBytes
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
configured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
third-party data factory or by an
store.
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
product, and then
follow the on-
screen
instructions.)
administrator to have access
to the space.
Bluetooth flash
(select products
only)
2 Mbit
No
No
No
Yes
Yes
Yes
Yes
Stores
Bluetooth
configuration
and firmware.
Bluetooth flash is
A utility is required for
writing data to this
memory and is made
available through newer
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained versions of the driver
from the silicon vendor.
whenever the flash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit
Stores
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public. not made available to the
public unless a firmware
A utility is required for
writing data to this
memory and is typically
configuration
and calibration
data.
upgrade is necessary to
address a unique issue.
Webcam (select
products only)
64 Kbit
Stores webcam Webcam memory is
configuration
and firmware.
A utility is required for
writing data to this
memory and is typically
programmed using a utility
from the device
manufacturer that can be run not made available to the
from Windows.
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes
Stores
Fingerprint reader memory is Only a digitally signed
(select products
only)
fingerprint
templates.
programmed by user
enrollment in HP
ProtectTools Security
Manager.
application can make the
call to write to the flash.
Nonvolatile memory usage 101
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
102 Appendix B Statement of memory volatility
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 103
C Specifications
U.S.
Metric
Dimensions
Height
6.5 in
6.5 in
4.33 in
165 mm
165 mm
110 mm
Width
Depth
Approximate Weight
3.34 lb
1.52 kg
Temperature Range
Operating
50° to 95°F
10° to 35°C
-30° to 60°C
-22° to 140°F
Nonoperating
NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained
sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed.
Relative Humidity (noncondensing)
10-90%
5-95%
10-90%
5-95%
Operating
Nonoperating (38.7°C max wet bulb)
Maximum Altitude (unpressurized)
Operating
16,404 ft
50,000 ft
5000 m
15.240 m
Nonoperating
Power Supply
90-264 VAC
100-240 VAC
50-60 Hz
Operating Voltage Range
Rated Voltage Range
Rated Line Frequency
Operating Line Frequency
47-63 Hz
Output
65 W or 90 W
1
This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use
in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an
input voltage range select switch.
104 Appendix C Specifications
Index
A
computer
specifications 104
Computer Setup
starting 88
using 87
HP PC Hardware Diagnostics Windows
downloading 86
installing 87
AC power
access panel
removing 21
ambient sensor
connecting modules
using 86
ambient sensor cable kit
illustrated 12
country power cord set
requirements 97
HP Recovery Manager
starting 94
HP Recovery media
recovery 94
E
error
using 92
HP Recovery partition
recovery 94
B
backups 91
removing 95
Base Module
messages 74
battery
F
I
F10 Setup
disposal 20
installing
fan sink
illustrated 11
features
BIOS
booting options
battery 34
ODD Module
VESA plate
K
keyboard
Video Ingest Module
cleaning 18
Wireless Display Module
C
M
capacitive touch buttons
cautions
memory
G
nonvolatile 98
problems 70
volatile 98
memory modules
illustrated 13
memory, system
replacing 24
slots 22
specifications 22
H
cleaning
heat sink
HP Cable and Port Cover
illustrated 12
HP PC Hardware Diagnostics UEFI
downloading 88
computer 18
mouse 19
CMOS
components
rear
side
top
Index 105
module
connecting
ODD Module
order
mouse 66
network 68
power 64
replacing
resetting
CMOS 82
software 73
removing
sequence
restoring 91
R
Slice VESA plate
Video Ingest
Wireless Display
mouse
rear components
recovery 91
S
safety precautions
cleaning 18
media 94
cleaning 19
problems 66
N
starting 94
system 93
recovery media
side components
software
problems 73
solid state drive
O
ODD Module
optical disc drive
creating using HP Cloud Recovery
creating using HP Recovery
Manager 92
discs 92
using 92
removal 38
solid-state drive
installating 26
removing 26
speaker
illustrated 11
specifications
P
password
administrator 82
clearing 82
power-on 82
computer 104
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 89
using 89
removal and replacement
system board
power
power cord
illustrated 12
illustrated 12
system memory, removing personal
power cord set requirements
power supply
speaker 29
illustrated 12
problems
T
removing
top components
audio 64
battery 34
modules
V
general 61
keyboard 66
VESA plate
removing personal data from volatile
Video Ingest Module
memory 70
106 Index
|