HP Designjet Z2100 Photo printer
series
Quick reference guide
Table of contents
1 Introduction
Safety precautions ............................................................................................................................. 1
The front panel ................................................................................................................................... 1
Printer software .................................................................................................................................. 3
2 Personalizing the printer
Turn printer on and off ........................................................................................................................ 5
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) .......................................... 6
Access the Embedded Web Server ................................................................................................... 7
3 Paper handling
Choose which spindle to use ............................................................................................................. 9
Load a roll onto the spindle ................................................................................................................ 9
Load a roll into the printer ................................................................................................................ 11
Easy loading procedure ............................................................................................ 12
Paper menu procedure ............................................................................................. 14
Unload a roll ..................................................................................................................................... 15
Unload paper key procedure with paper on the roll .................................................. 16
Paper menu procedure with paper on the roll .......................................................... 16
Roll out of paper procedure ...................................................................................... 16
Load a single sheet .......................................................................................................................... 16
Easy loading procedure ............................................................................................ 17
Paper menu procedure ............................................................................................. 18
Unload a single sheet ....................................................................................................................... 20
Unload paper key procedure .................................................................................... 20
Paper menu procedure ............................................................................................. 20
4 Printing
Select print quality ............................................................................................................................ 23
Select paper size .............................................................................................................................. 23
Select margins options ..................................................................................................................... 24
Print with shortcuts ........................................................................................................................... 25
5 Color management
Color calibration ............................................................................................................................... 27
6 Maintaining the printer
Clean the exterior of the printer ........................................................................................................ 29
ENWW
iii
Maintain the ink cartridges ............................................................................................................... 29
Update the firmware ......................................................................................................................... 29
7 Accessories
How to order supplies and accessories ........................................................................................... 31
Order ink supplies ..................................................................................................... 31
Order paper .............................................................................................................. 32
Non-recommended paper types ....................................................... 32
Order accessories .................................................................................................... 32
8 Troubleshooting paper issues
The paper has jammed .................................................................................................................... 35
9 Troubleshooting print-quality issues
General advice ................................................................................................................................. 39
Horizontal lines across the image (banding) .................................................................................... 39
The whole image is blurry or grainy ................................................................................................. 41
Colors are inaccurate ....................................................................................................................... 41
Color accuracy using EPS or PDF images in page layout applications ................... 42
The image is clipped ........................................................................................................................ 42
10 Front-panel error messages
11 HP Customer Care
Contact HP Support ......................................................................................................................... 49
Telephone numbers .................................................................................................. 50
Index ........................................................................................................................................................................ 53
iv
ENWW
1 Introduction
Safety precautions
The following precautions ensure the proper use of the printer and prevent the printer from being damaged.
Follow these precautions at all times.
Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical
outlet with multiple devices.
●
●
●
●
Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire,
and susceptibility to electromagnetic interference.
Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for
service, see Contact HP Support on page 49.
Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power
cord. A damaged power cord has risk of fire and electric shock. Replace a damaged power cord with
an HP-approved power cord.
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause fire, electric shock, or other serious hazards.
●
●
Power OFF the printer and unplug the power cable from the power outlet in any of the following cases:
When placing your hands inside the printer
●
●
●
●
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts
of the printer
During an electrical (thunder/lightning) storm
During a power failure.
●
●
The front panel
Your printer's front panel is located on the front of the printer, in the center. It has the following important
functions:
Assists you in troubleshooting issues
Is used to perform certain procedures, such as cutting and unloading paper
●
●
ENWW
Safety precautions
1
Displays helpful animations to guide you through procedures
●
●
Displays up-to-date information about the status of the printer such as, the ink cartridges, the
printheads, the paper, and the print jobs
Displays warning and error messages, when appropriate, along with audio alerts to call attention to a
warning or message
●
●
Can be used to change the values of printer settings and thus change the operation of the printer.
However, settings in the front panel are overridden by settings in the printer drivers, see Using your
printer on DVD
The front panel has the following components:
1. Direct access keys:
First key: View ink levels, see Using your printer on DVD
●
●
●
Second key: View loaded paper, see Using your printer on DVD
Third key: Unload paper, see Unload a roll on page 15 and Unload a single sheet
on page 20
Fourth key: Form feed and cut, see Using your printer on DVD
●
2. Menu key - Press to return to the main menu of the front-panel display. If you are already on the main
menu it will display the status screen.
3. OK key - To confirm an action while in a procedure or interaction. To enter in a submenu in the menu.
To select a value when given an option.
4. Back key - To go to the previous step in a procedure or interaction. To go to the upper level, or leave
the option in the menu, or when given an option.
5. Down key - To go down in a menu or option, or to decrease a value, for example when configuring
the front-panel display contrast or the IP address.
6. Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-
panel display contrast or the IP address.
7. Cancel key - To abort a procedure or interaction.
8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power
key light is off the device is off. If the power key light is blinking green, the device is starting up. If the
power key light is green on, the device is on. If the power key light is amber on, the device is in standby.
If the power key light is blinking amber, the device needs attention.
2
Chapter 1 Introduction
ENWW
9. LED light - Indicates the printer's status. If the LED light is solid green, the device is ready. If it is
flashing green, the device is busy. If it is solid amber, there is a system error. If it is flashing amber,
the printer needs attention.
10. Front-panel display - Displays error, warnings, and information on using your printer.
To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted.
To select an item in the front-panel display, first highlight it and then press the OK key.
When this guide shows a series of front-panel display items like this: Item1 > Item2 > Item3, it means that
you should select Item1, then select Item2, then select Item3.
Information about specific uses of the front panel can be found throughout this guide.
Printer software
The following software is provided with your printer:
The PCL3 raster driver, your main printer driver
●
●
The HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Access HP Easy Printer
Care (Windows) or HP Printer Utility (Mac OS) on page 6, allows you to:
Manage the printer including color with the HP Color Center
View the status of the ink cartridges, the printheads, and the paper
View job accounting information, see Using your printer on DVD
Update the printer's firmware, see Update the firmware on page 29
Change various printer settings (in the Settings tab)
●
●
●
●
●
The Embedded Web Server, runs in the printer and enables you to use a Web browser on any
computer to preform the HP-GL/2 Upgrade and to check ink levels and printer status, see Access the
Embedded Web Server on page 7.
●
●
The RTL and HP-GL/2 driver for Windows, needed if you have the HP-GL/2 Upgrade
ENWW
Printer software
3
4
Chapter 1 Introduction
ENWW
2 Personalizing the printer
Turn printer on and off
Tip The printer is Energy Star compliant and can be left powered on without wasting energy.
Leaving it on improves response time and overall system reliability. When the printer has not
been used for a certain period of time (30 minutes by default), it saves power by going into sleep
mode. However, any interaction with the printer's front-panel display returns it to active mode,
and it can resume printing immediately. To change the sleep mode time, see Using your printer
on DVD.
NOTE In sleep mode, the printer wakes up from time to time to do maintenance service to the
printheads. This avoids the need of doing long preparation after long idle periods.
The printer has three levels of power consumption.
Plugged in: the power cord is plugged into the back of the printer
Switched on: the switch at the back of the printer is in the on position
Powered on: the Power key on the front panel shows a green light
●
●
●
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use
the Power key on the front panel.
However, if you plan to store the printer indefinitely or the Power key does not seem to work, you are
recommended to power it off using the Power key, and then also switch off the power switch at the rear.
ENWW
Turn printer on and off
5
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has
been off for six weeks or more, preparing the printheads could take up to 45 minutes.
Tip It is strongly recommended to leave the printer powered on or in sleep mode to avoid
wasting ink and time.
Access HP Easy Printer Care (Windows) or HP Printer Utility
(Mac OS)
HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) enables you to manage your printer from
a computer with a USB connection and TCP/IP.
Under Windows, start HP Easy Printer Care from your desktop shortcut or from Start > All
Programs > Hewlett-Packard > HP Easy Printer Care > Start HP Easy Printer Care. This launches
HP Easy Printer Care showing the printers installed.
●
●
Under Mac OS, launch the Mac Printer Utility by selecting STARTUP_DISK > Library > Printers >
hp > Utilities > HP Printer Utility. This launches the HP Printer Selector where you need to add your
printer by clicking More Printers.
Select your printer and click Launch Utility. This launches the HP Printer Utility.
If you have followed these instructions but failed to get through to HP Easy Printer Care (Windows) or HP
Printer Utility (Mac OS), see Using your printer on DVD.
6
Chapter 2 Personalizing the printer
ENWW
Access the Embedded Web Server
The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser
running on any computer.
NOTE To use the Embedded Web Server, you must have a TCP/IP connection to your printer.
The following browsers are known to be compatible with the Embedded Web Server:
Internet Explorer 5.5 or later, for Windows
Internet Explorer 5.1 or later, for Mac OS X
Netscape Navigator 6.01 or later
Mozilla 1.5 or later
●
●
●
●
●
●
Mozilla Firefox 1.0 or later
Safari
To access the Embedded Web Server on any computer, open your Web browser and give the address of
your printer. You can find out the address of your printer (starting with http:) from the front-panel display,
by looking at the status screen.
If you have followed these instructions but failed to get through to the Embedded Web Server, see Using
your printer on DVD.
ENWW
Access the Embedded Web Server
7
8
Chapter 2 Personalizing the printer
ENWW
3 Paper handling
Choose which spindle to use
Ensure you use the correct spindle. The illustrations in the Load a roll onto the spindle on page 9
procedure and the Load a roll into the printer on page 11 procedure show the black spindle. You must
use the gray spindle if you are loading the following categories and types of rolled papers wider than 36 in
(91.5 cm).
Paper category
Paper type
Bond and Coated Paper
Bond and Coated Paper
Bond and Coated Paper
Technical Paper
Plain Paper
Bright White Bond Paper
Coated Paper
Natural Tracing Paper
Translucent Bond
Vellum
Technical Paper
Technical Paper
Tip If you are a regular user of different paper types, you can change rolls more quickly if you
preload rolls of different paper types on different spindles. Extra spindles are available for
purchase, see Accessories on page 31.
Load a roll onto the spindle
WARNING! Ensure the sheet tray is closed.
ENWW
Choose which spindle to use
9
1. Remove the right-hand end of the spindle from the printer, then the other end.
WARNING! Do not insert your fingers into the spindle supports during the removal
process.
2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount
a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop (1)
from the end of the spindle.
3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer
have been installed.
4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table.
10
Chapter 3 Paper handling
ENWW
Tip You may need two people to handle a large roll.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove
the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing
the correct orientation.
NOTE From the back of the printer, the blue stopper is insert into the right-side holder.
Ensure both ends of the roll are as close to the spindle stops as possible.
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.
7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers.
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of
different paper types on different spindles. Extra spindles are available for purchase, see Accessories
on page 31.
Load a roll into the printer
There are two ways to load a roll. The easy loading procedure is recommended.
CAUTION To start these procedures you must have a roll loaded on the spindle. See Load a
roll onto the spindle on page 9.
ENWW
Load a roll into the printer
11
Easy loading procedure
1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end
completely into the roll holder.
2. Check that you are using the correct spindle for your type of paper, see Choose which spindle to
use on page 9.
3. Rest the blue end of the spindle on the right side roll holder. If you are loading the gray spindle, ensure
the rounded side of the spindle top is resting on the roll holder.
4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps in place.
12
Chapter 3 Paper handling
ENWW
5. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull
paper slightly beyond the cutting grove and use a cutter to cut a straight edge.
CAUTION Cut the paper as straight as possible, as uneven paper does not load correctly.
6. Insert the edge of the paper into the feeder.
WARNING! Do not to push your fingers inside the printer's paper path, the results may be
painful.
7. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feed it
automatically into the printer.
8. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet.
Select Roll with the Up and Down keys and press OK.
ENWW
Load a roll into the printer
13
9. Select your paper category and type.
10. The printer checks the alignment and measures the width.
11. Look at the front panel; you may find some instructions there.
12. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print.
If the role is not aligned, follow the instructions on the front-panel display.
13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight.
NOTE If you have an unexpected issue at any stage of the paper loading process, see Using
your printer on DVD.
Tip When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid
this, catch your prints as they are cut from the roll and do not stack prints in the basket or turn off
the automatic cutter, see Using your printer on DVD, and use the Form feed and cut key to release
your print.
Paper menu procedure
As an alternative you can use the paper menu to start the paper loading process.
1. Follow steps one through four of the Easy loading procedure on page 12.
2.
Press the Menu key to return to the main menu, select the Paper menu icon
.
14
Chapter 3 Paper handling
ENWW
3. Select Paper load.
4. Select Load roll.
5. Select your paper category and type.
6. Continue with step five of the easy loading process, skipping steps seven and eight.
Tip When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid
this, catch your prints as they are cut from the roll and do not stack prints in the basket or turn off
the automatic cutter, see Using your printer on DVD, and use the Form feed and cut key to release
your print.
Unload a roll
Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the
appropriate procedure as described below.
ENWW
Unload a roll
15
Unload paper key procedure with paper on the roll
If there is paper on the roll, use the following procedure.
1. Press the Unload paper key on the front panel.
2. When prompted by the front-panel display, lift the blue lever on the left.
3. When prompted by the front-panel display, lightly rewind the paper from the end of the spindle until
removed from the printer.
4. When prompted by the front-panel display, lower the blue lever.
Paper menu procedure with paper on the roll
If there is paper on the roll, you can also start the process from the paper menu in the front panel's main
menu.
1.
Press the Menu key to return to the main menu, select the Paper menu icon
.
2. Select Unload paper.
3. Continue from step two of the Unload paper key process.
Roll out of paper procedure
If the end of the paper is no longer attached to the roll use the following procedure.
1. If you have already started the unload process, press the Cancel key on the front panel to cancel that
procedure.
2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it.
3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer
is recommended.
4. Lower the blue lever.
5. If the front panel displays a warning message, press the OK key to clear it.
Load a single sheet
There are two ways to load a sheet. The easy loading procedure is recommended.
16
Chapter 3 Paper handling
ENWW
CAUTION Any loaded roll or sheet must be unloaded before loading a sheet, see Unload a
roll on page 15, and Unload a single sheet on page 20.
WARNING! For sheets thicker than 0.5mm, you must have space behind the printer equal to
the length of the sheet.
Easy loading procedure
1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the right extension. If
the sheet is also wide extend the left extension.
Tip If the tray is difficult to open, try opening from behind the printer.
NOTE The extensions are seven cm and snap in place.
2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper
will not continue, with thicker sheets you feel resistance. The printer detects the sheet in three
seconds. A countdown begins on the front-panel display.
WARNING! Take care not to push your fingers inside the printer's paper path, the results
may be painful.
ENWW
Load a single sheet
17
3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially
important with thicker papers.
4. The front-panel display asks if you are loading a roll or a sheet. Select Sheet with the Up and Down
keys.
5. Enter your paper category and type.
6. The printer checks the alignment and measures the sheet.
NOTE Depending on the length of the sheet, it feeds out the front of the printer.
7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer
ready to print. If the paper is not straight, follow the instructions on the front-panel display.
NOTE When correctly loaded, the sheet is in the back of the printer.
NOTE If you have an unexpected problem at any stage of the paper loading process, see Using
your printer on DVD.
Paper menu procedure
As an alternative you can use the paper menu to start the paper loading process
1. Perform step one of the easy loading procedure.
18
Chapter 3 Paper handling
ENWW
2.
Press the Menu key to return to the main menu and select the Paper menu icon
.
3. Select Paper load.
4. Select Load sheet.
ENWW
Load a single sheet
19
5. Select your paper category and type.
6. Continue with step two of the easy loading procedure, skipping steps four and five.
Unload a single sheet
To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. To
unload a sheet without printing, use the Unload paper key or the paper menu procedure.
Unload paper key procedure
1. Press the Unload paper key on the front panel.
2. The sheet unloads out the front of the printer, either catch it manually or allow it to fall in the basket.
Paper menu procedure
You can also unload a sheet from the paper menu.
1.
Press the Menu key to return to the main menu and select the Paper menu icon
.
20
Chapter 3 Paper handling
ENWW
2. Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow
it to fall in the basket.
ENWW
Unload a single sheet
21
22
Chapter 3 Paper handling
ENWW
4 Printing
Select print quality
The printer has various print-quality options because best-quality printing requires some loss of speed,
while fast printing implies some reduction in print quality.
Therefore, the standard print-quality selector is a slider that allows you to choose between quality and
speed, or perhaps some compromise between the two.
Alternatively, you can select from the custom options: Best, Normal, and Fast. There are also two
supplementary custom options that may have an effect on print quality: Maximum detail and More
passes. See Using your printer on DVD.
NOTE In the Windows driver dialog, the rendering resolution for your job is displayed in the
Custom Print Quality Options dialog box.
You can select print-quality options in the following ways:
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If
you select Standard Options, you will see a simple slider with which you can select some compromise
between speed and quality. If you select Custom Options, you will see the more specific options
described above.
●
●
●
In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper. If you select
Standard quality options, you will see a simple slider with which you can select some compromise
between speed and quality. If you select Custom quality options, you will see the more specific options
described above.
Using the front panel: select the Setup menu icon
, then Printing preferences > Print
quality. This option is available only with the HP-GL/2 Upgrade.
NOTE If the print quality is set in the Print dialog, it overrides the print-quality setting in
the front panel.
NOTE You cannot change the print quality of pages that the printer is already receiving or has
already received (even if they have not started to print yet).
Select paper size
The paper size can be specified in the following ways.
ENWW
Select print quality
23
NOTE The paper size specified here should be the paper size in which the document was
created. It is possible to rescale the document to a different size for printing. See Using your
printer on DVD.
In the Windows driver dialog: select the Paper/Quality tab, then Document Size.
●
●
In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper
Size.
●
Using the front panel: select the Setup menu icon
, then Printing preferences > Paper > Select
paper size. This option is available only with the HP-GL/2 Upgrade.
NOTE If the paper size is set in the Print or Page Setup dialog, it overrides the paper size
setting in the front panel.
To choose a non-standard paper size not shown in the list of paper sizes:
Under Windows, there are two different ways:
●
In the driver dialog, select Custom from the paper size list in the Paper/Quality tab, then specify
the paper dimensions, then click Save to save your new paper size. To see your new custom
size in the list of custom sizes, you need to exit the printer properties, then reenter them and use
the More button.
●
From the Start menu, select Printers and Faxes, then from the File menu select Server
Properties. In the Forms tab, check the Create a new form box, specify the name and
dimensions of the new form, then click Save Form.
●
Under Mac OS X 10.4, select Paper Size > Manage Custom Sizes in the Page Setup dialog.
●
●
Under Mac OS X 10.2 or 10.3, select Settings > Custom Paper Size from the Page Setup dialog.
Select margins options
By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper
(17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways.
In the Windows driver dialog: select the Paper/Quality tab and then the Layout button.
●
●
In the Mac OS Print dialog: select the Paper Type/Quality panel and then Layout.
You will then see at least some of the following options.
24
Chapter 4 Printing
ENWW
NOTE Under Mac OS, the available margins options depend on the paper size selected in
the Page Setup dialog. For instance, for borderless printing you must select a paper size name
that includes the words “no margins”.
Standard. Your image will be printed on a page of the size you have selected, with a narrow margin
between the edges of the image and the edges of the paper. The image should be small enough to
fit between the margins.
●
●
●
Oversize. Your image will be printed on a page slightly larger than the size you have selected. If you
cut off the margins, you will be left with a page of the size you selected, with no margins remaining
between your image and the edges of the paper.
Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with
a narrow margin between the edges of the image and the edges of the paper. In this case, if the image
is the same size as the page, the printer assumes that the extreme edges of the image are either
white or unimportant, and do not need to be printed. This may be useful when your image already
contains a border.
Borderless. Your image will be printed on a page of the size you have selected, with no margins. The
image is slightly enlarged to ensure that no margin is left between the edges of the image and the
edges of the paper. If you select Automatically by Printer, this enlargement is done automatically.
If you select Manually in Application, you must select a custom page size slightly larger than the
page on which you intend to print. See also Using your printer on DVD.
●
Print with shortcuts
The printer driver provides many options that can be set to different values when printing a particular job.
A printing shortcut stores the values of all these options that are appropriate for a particular kind of job, so
that you can set them all with a single click. Some settings (such as paper size, paper source, and
orientation) may be overridden by the values provided by your application.
To use a shortcut, select the Printing Shortcuts tab in the Windows driver dialog.
NOTE Shortcuts are available only under Windows.
ENWW
Print with shortcuts
25
You can see a list of available shortcuts; select the one that matches the kind of job you want to print.
The driver options are now adjusted to suit your job. You can either print immediately, or examine the
settings to check that you agree with them. If you like, you can select a shortcut and then change some of
its settings manually.
Tip Check at least the settings that you can see in the Printing Shortcuts tab: the document
size, orientation, etc.
The Factory Defaults shortcut contains the printer's default settings. When you click on it, it sets all options
to their default values.
Printing shortcuts can be customized to your particular needs. To create your own shortcut:
1. Select the shortcut that comes closest to satisfying your requirements.
2. Change any value in the Printing Shortcuts tab and/or other tabs.
3. Save the new printing shortcut.
If you decide later that you no longer want a shortcut, you can delete it.
26
Chapter 4 Printing
ENWW
5 Color management
Color calibration
Color calibration enables your printer to produce consistent colors with the particular printheads, inks, and
paper type that you are using, and under your particular environmental conditions. After color calibration,
you can expect to get identical prints from two different printers situated in different countries.
The printer usually reminds you with an alert whenever you need to perform color calibration, unless you
have disabled the alerts. Calibration should be done in any of the following circumstances:
Whenever a printhead is replaced
●
●
Whenever a new paper type is introduced that has not yet been calibrated with the current set of
printheads
Whenever a certain amount of printing has been done since the last calibration
●
●
Whenever the environmental conditions (temperature and humidity) change significantly
You should calibrate a paper type before creating its color profile; however, you can later recalibrate without
needing to recreate the color profile.
You can start color calibration in the following ways:
From the printer alert that recommends calibration.
●
●
●
From the HP Color Center: select Calibrate Your Printer.
From the front panel: select the Image Quality Maintenance menu icon
, then Calibrate color.
The calibration process is fully automatic and can be performed unattended after you have loaded paper
of the type you wish to calibrate—which should be A4, Letter, or any larger size.
NOTE Color calibration cannot be performed successfully on plain paper, nor on any kind of
transparent material. Do not attempt it.
ENWW
Color calibration
27
The process takes about 8–10 minutes and consists of the following steps.
1. A calibration test chart is printed, which contains patches of each ink used in your printer.
2. The test chart is allowed to dry for a period of time that depends on the paper type. The ink should be
dry when scanned, because wet ink may be a slightly different color from dry ink.
3. The test chart is scanned and measured using the HP Embedded Spectrophotometer.
4. From the measurements made by the spectrophotometer, the printer calculates the necessary
correction factors to apply for consistent color printing on that paper type. It also calculates the
maximum amount of each ink that can be applied to the paper.
28
Chapter 5 Color management
ENWW
6 Maintaining the printer
Clean the exterior of the printer
Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal
operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid
soap.
WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged
before you clean it. Do not let water get inside the printer.
CAUTION Do not use abrasive cleaners on the printer.
Maintain the ink cartridges
During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to maintain
the best print quality, replace a cartridge when it reaches its expiration date. The printer's front panel notifies
you when any cartridge reaches its expiration date.
You can also check a cartridge's expiration date at any time: see Using your printer on DVD.
See also Using your printer on DVD.
Update the firmware
The printer's various functions are controlled by software that resides in the printer, otherwise known as
firmware.
From time to time firmware updates will be available from Hewlett-Packard. These updates increase the
printer's functionality and enhance its features.
Firmware updates can be downloaded from the Internet and installed in your printer in the following ways;
you can choose whichever you find most convenient.
Using HP Easy Printer Care under Windows, select your printer, the Support tab, and then Firmware
Update.
●
Using HP Printer Utility under Mac OS, select Support and then Firmware Update.
●
●
Using your printer's Embedded Web Server, select the Setup tab and then Firmware update.
ENWW
Clean the exterior of the printer
29
In each case, follow the instructions on your screen to download the firmware file and store it on your hard
disk. Then select the downloaded file and click Update.
The firmware includes a set of the most commonly used paper profiles. Extra paper profiles can be
downloaded separately; see Using your printer on DVD.
30
Chapter 6 Maintaining the printer
ENWW
7 Accessories
How to order supplies and accessories
There are two alternative ways to order supplies or accessories for your printer:
Contact HP Support (see Contact HP Support on page 49).
●
●
The rest of this chapter lists the available supplies and accessories, and their part numbers.
Order ink supplies
The following ink supplies can be ordered for your printer.
Table 7-1 Ink cartridges
Cartridge
Part number
HP 70 Matte Black 130 ml Ink Cartridge
HP 70 Photo Black 130 ml Ink Cartridge
HP 70 Light Gray 130 ml Ink Cartridge
C9448A
C9449A
C9451A
C9452A
C9453A
C9454A
C9455A
C9390A
CB339A
CB340A
CB342A
CB343A
CB344A
CB345A
HP 70 Cyan 130 ml Ink Cartridge
HP 70 Magenta 130 ml Ink Cartridge
HP 70 Yellow 130 ml Ink Cartridge
HP 70 Light Magenta 130 ml Ink Cartridge
HP 70 Light Cyan 130 ml Ink Cartridge
HP 70 Matte Black 130 ml Ink Cartridge Twin Pack
HP 70 Photo Black 130 ml Ink Cartridge Twin Pack
HP 70 Light Gray 130 ml Ink Cartridge Twin Pack
HP 70 Cyan 130 ml Ink Cartridge Twin Pack
HP 70 Magenta 130 ml Ink Cartridge Twin Pack
HP 70 Yellow 130 ml Ink Cartridge Twin Pack
ENWW
How to order supplies and accessories
31
Table 7-1 Ink cartridges (continued)
Cartridge
Part number
CB346A
HP 70 Light Magenta 130 ml Ink Cartridge Twin Pack
HP 70 Light Cyan 130 ml Ink Cartridge Twin Pack
CB351A
Table 7-2 Printheads
Printhead
Part number
HP 70 Matte Black & Cyan Printhead
HP 70 Light Magenta & Light Cyan Printhead
HP 70 Magenta & Yellow Printhead
C9404A
C9405A
C9406A
C9407A
HP 70 Photo Black & Light Gray Printhead
Order paper
The following paper categories are currently available for use with your printer.
HP Bond and Coated Paper
HP Photographic Paper
●
●
●
●
●
●
●
HP Proofing Paper
HP Backlit Material
HP Self-Adhesive Material and Laminate
HP Banner and Sign Material
HP Fine Art Printing Material
Specific paper types are likely to change over the course of time. For full details and the latest information,
Non-recommended paper types
In many cases, paper types that are not supported by HP may nevertheless be usable with your printer.
However, the following paper types are unlikely to give satisfactory results:
Photo paper that swells
Brochure paper
●
●
Order accessories
The following accessories can be ordered for your printer.
32
Chapter 7 Accessories
ENWW
Name
Product number
HP Designjet Z2100 24in Stand (Asia only)
HP-GL/2 Upgrade
Q6663A
Q6692A
Q6643D
Q6644D
Q6695A
J7961G
EFI Designjet Edition 5.1 for HP XL International
EFI Designjet Edition 5.1 for HP XL Japan
HP Advanced Profiling Solution
HP Jetdirect 635n IPv6/IPsec Print Server
ENWW
How to order supplies and accessories
33
34
Chapter 7 Accessories
ENWW
8 Troubleshooting paper issues
The paper has jammed
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.
1. Power off the printer at the front panel and also switch it off at the rear.
2. Open the window.
3. Try to move the printhead carriage out of the way.
ENWW
The paper has jammed
35
4. Lift the blue lever as far up as it will go.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
6. Carefully remove all small pieces of paper.
7. Lower the blue lever.
36
Chapter 8 Troubleshooting paper issues
ENWW
8. Close transparent window.
9. Switch on the printer.
10. Reload the roll, or load a new sheet. See Load a roll into the printer on page 11 or Paper menu
procedure on page 18.
NOTE If you find that there is still some paper causing an obstruction within the printer, restart
the procedure and carefully remove all pieces of paper.
ENWW
The paper has jammed
37
38
Chapter 8 Troubleshooting paper issues
ENWW
9 Troubleshooting print-quality issues
General advice
When you have any print-quality problem:
To achieve the best performance from your printer, use only genuine manufacturer's supplies and
accessories, whose reliability and performance have been thoroughly tested to give trouble-free
performance and best-quality prints. For details of recommended papers, see Order paper
on page 32.
●
Make sure that the paper type selected in the front panel is the same as the paper type loaded into
the printer. To check this, use the View loaded paper key on the front panel. At the same time, check
that the paper type has been calibrated. Also make sure that the paper type selected in your software
is the same as the paper type loaded into the printer.
●
CAUTION If you have the wrong paper type selected, you could experience poor print
quality and incorrect colors, and perhaps even damage to the printheads.
Check that you are using the most appropriate print-quality settings for your purposes (see Printing
on page 23). You are likely to see lower print quality if you have moved the print-quality slider to the
'Speed' end of the scale, or set the custom quality level to Fast.
●
Check that your environmental conditions (temperature, humidity) are in the recommended range.
See Using your printer on DVD.
●
●
Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain
the ink cartridges on page 29.
Horizontal lines across the image (banding)
If your printed image suffers from added horizontal lines as shown (the color may vary):
ENWW
General advice
39
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. To check on the front panel, use the View loaded paper key.
2. Check that you are using appropriate print-quality settings for your purposes (see Printing
on page 23). In some cases, you can overcome a print-quality problem merely by selecting a higher
print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to
Quality; if you have already set it to Quality, try selecting Custom Options and then More
Passes. If you change the print-quality settings, you may wish to reprint your job at this point in case
the problem has been solved.
3. Print the Image Diagnostics Print. See Using your printer on DVD.
4. If the printheads are working correctly, go to the front panel and press the View loaded paper key to
see the paper advance calibration status. If the status is PENDING, you should perform paper advance
calibration: see Using your printer on DVD.
If the problem persists despite all the above actions, contact your customer service representative for further
support.
40
Chapter 9 Troubleshooting print-quality issues
ENWW
The whole image is blurry or grainy
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. To check on the front panel, use the View loaded paper key.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see Printing on page 23). In some cases,
you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance,
if you have set the Print Quality slider to Speed, try setting it to Quality; if you have already set it to
Quality, try selecting Custom Options and then More Passes. If you change the print-quality
settings, you may wish to reprint your job at this point in case the problem has been solved.
4.
Go to the front panel and select the Ink menu icon
, then Printhead information to see the
printhead alignment status. If the status is PENDING, you should align the printheads. See Using your
printer on DVD. After alignment, you may wish to reprint your job in case the problem has been solved.
5. Go to the front panel and press the View loaded paper key to see the paper advance calibration status.
If the status is PENDING, you should perform paper advance calibration: see Using your printer on
DVD.
If the problem persists despite all the above actions, contact your customer service representative for further
support.
Colors are inaccurate
ENWW
The whole image is blurry or grainy
41
If the colors of your print do not match your expectations, try the following:
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. To check on the front panel, use the View loaded paper key. At the same time,
check the color calibration status. If the status is RECOMMENDED or OBSOLETE, you should
perform color calibration: see Color calibration on page 27. If you have made any changes, you may
wish to reprint your job in case the problem has been solved.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see Printing on page 23). If you have
selected the Speed or Fast options, you may not get the most accurate colors. If you change the print-
quality settings, you may wish to reprint your job at this point in case the problem has been solved.
4. If you are using Application Color Management, check that the color profile you are using corresponds
to the selected paper type and print-quality settings. If you have doubts about which color settings to
use, see Color management on page 27. If you need to create a color profile, see Using your
printer on DVD.
5. If the problem consists of color differences between your print and your monitor, please follow the
instructions in the “How to calibrate your monitor” section of the HP Color Center. At this point, you
may wish to reprint your job in case the problem has been solved.
6. Print the Image Diagnostics Print. See Using your printer on DVD.
If the problem persists despite all the above actions, contact your customer service representative for further
support.
Color accuracy using EPS or PDF images in page layout applications
Page layout applications such as Adobe InDesign and QuarkXPress do not support color management of
EPS, PDF, or grayscale files.
If you have to use such files, try to ensure that the EPS, PDF, or grayscale images are already in the same
color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final
goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you
create it.
The image is clipped
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the
printable area as understood by your software. You can often identify this kind of problem before printing
by previewing your print (see Using your printer on DVD).
Check the actual printable area for the paper size you have loaded.
printable area = paper size – margins
●
Check what your software understands to be the printable area (which it may call "printing area" or
"imageable area"). For example, some software applications assume standard printable areas that
are larger than those used in this printer.
●
If you have defined a custom page size with very narrow margins, the printer may impose its own
minimal margins, clipping your image slightly. You may want to consider using a larger paper size, or
borderless printing (see Select margins options on page 24).
●
42
Chapter 9 Troubleshooting print-quality issues
ENWW
If your image contains its own margins, you may be able to print it successfully by using the Clip
Contents by Margins option (see Select margins options on page 24).
●
●
●
●
If you are trying to print a very long image on a roll, check that your software is capable of printing an
image of that size.
You may have asked to rotate the page from portrait to landscape on a paper size that is not wide
enough.
If necessary, reduce the size of the image or document in your software application, so it fits between
the margins.
There is another possible explanation for a clipped image. Some applications, such as Adobe Photoshop,
Adobe Illustrator, and CorelDRAW, use an internal 16-bit coordinate system which means that they cannot
handle an image of more than 32,768 pixels. If you try to print an image larger than this from these
applications, the bottom of the image will be clipped. In this case, the only way to print the whole image is
to reduce the resolution so that the whole image requires fewer than 32,768 pixels. The Windows driver
dialog includes an option called 16-bit App. Compatibility, which can be used to reduce the resolution of
such images automatically. You can find this option in the Advanced tab, under Document Options >
Printer Features.
ENWW
The image is clipped
43
44
Chapter 9 Troubleshooting print-quality issues
ENWW
10 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See Contact HP Support on page 49.
Table 10-1 Text messages
Message
Recommendation
[Color] cartridge has expired
[Color] cartridge is missing
Replace the cartridge. See Using your printer on DVD.
Insert a cartridge of the correct color. See Using your printer on
DVD.
[Color] cartridge is out of ink
Replace the cartridge. See Using your printer on DVD.
[Color] printhead #[n] error: not present
[Color] printhead #[n] error: please remove
Insert the correct printhead. See Using your printer on DVD.
Remove the incorrect printhead and insert a new printhead of
the correct type (color and number). See Using your printer on
DVD.
[Color] printhead #[n] error: replace
[Color] printhead #[n] error: reseat
Remove the non-functional printhead and insert a new
printhead. See Using your printer on DVD.
Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See Using your printer on DVD.
[Color] printhead #[n] out of warranty
The printhead's warranty has expired, because of the length of
time it has been in operation or because of the volume of ink
used.
[Color] printhead #[n] warranty warning
IO error
The printhead's warranty may be invalidated by the use of the
wrong kind of ink.
Restart the printer. If the problem persists, contact HP Support.
See Contact HP Support on page 49.
IO warning
Try again; if the problem persists, contact HP Support. See
Contact HP Support on page 49.
Paper advance calibration pending
Paper too small to print paper advance calibration
Perform paper advance calibration. See Using your printer on
DVD.
Unload paper and load larger paper.
ENWW
45
Table 10-1 Text messages (continued)
Message
Recommendation
Paper too small to scan paper advance calibration
PDL Error: Ink system not ready
PDL Error: Job clipped
Unload paper and load larger paper.
Clean the printheads. See Using your printer on DVD.
The image istoo large for the paperor for the printer. Load larger
paper if possible, or reduce the image size.
PDL Error: memory full
Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paper
PDL Error: parsing error
Load more paper.
The print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode error
The paper type or print quality specified for the job are incorrect.
Change the loaded paper type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too small
Replace [color] cartridge
Unload paper and load larger paper.
Replace the cartridge. See Using your printer on DVD.
Reseat [color] cartridge
Remove and reinsert the same cartridge. See Using your
printer on DVD.
Update: failed. Invalid file
Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 10-2 Numerical error codes
Error code
Recommendation
01.0
01.1
01.2
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 49.
21
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 49.
21.1
22.0
22.1
22.2
22.3
24
46
Chapter 10 Front-panel error messages
ENWW
Table 10-2 Numerical error codes (continued)
Error code
Recommendation
62
63
64
65
67
Update your printer's firmware. See Update the firmware on page 29.
74.1
79
Try the firmware update again. Do not try to use your computer while the update is in progress.
If the problem persists, contact HP Support. See Contact HP Support on page 49.
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 49.
94
Restart color calibration. See Color calibration on page 27.
94.1
ENWW
47
48
Chapter 10 Front-panel error messages
ENWW
11 HP Customer Care
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
Review the troubleshooting suggestions in this guide.
●
●
●
●
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
The printer you are using (the product number and the serial number, found on the label at the
back of the printer)
●
●
●
If there is an error code on the front panel, note it down; see Front-panel error messages
on page 45
The printer's Service ID: at the front panel, select the Information menu icon
, then View
printer information
The computer you are using
●
●
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems, or special software drivers)
The cable you are using (by part number) and where you purchased it
The type of interface used on your printer (USB or network)
The software name and version you are currently using
●
●
●
●
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report, and “all pages above” from Service Information
(see Using your printer on DVD)
ENWW
Contact HP Support
49
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one of the
numbers below.
Algeria: 213 17 63 80
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
Australia: 13 10 47
Austria: 0810 00 10 00
Bahrain: 800 171
Belgium: (0) 78 600 600
Bolivia: 0 800 1110, local 54 11 4708 1600
Brazil: 0800 157 751, local 55 11 3747 7799
Canada: 1 800 HP INVENT
Caribbean: 1 800 711 2884
Central America: 1 800 711 2884
Chile: 800 HP INVENT, 123 800 360 999
China: 800 810 59 59, 10 6564 59 59
Colombia: 01 8000 51 HP INVENT, local 571 606 9191
Czech Republic: 420 261 307 310
Denmark: 70 11 77 00
Ecuador: 999 119, 1 800 225 528
Egypt: 202 532 5222
Finland: 0203 53232
France: 08 26 10 49 49
Germany: 0180 52 58 143
Greece: 210 6073603, 801 11 22 55 47
Guadaloupe: 0800 99 00 11, 877 219 8791
Guatemala: 1 800 999 5105, 1 800 711 2884
Hong Kong: 852 3002 8555
Hungary: 06 1 382 1111
India: 1 600 112 267
Indonesia: 350 3408
50
Chapter 11 HP Customer Care
ENWW
Ireland: 1 890 946500
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Israel: 09 830 4848
Italy: 02 3859 1212
Jamaica: 0 800 711 2884
Japan: software 0120 014121, hardware 0120 742594
Korea: 82 1588 3003
Luxembourg: 27 303 303
Malaysia: 1 800 80 5405
Martinique: 0 800 99 00, 877 219 8671
Mexico: 01 800 472 6684, local 5258 9922
Middle East: 4 366 2020
Morocco: 2240 4747
Netherlands: 0900 1170 000
New Zealand: 09 365 9805
Norway: 800 62 800
Paraguay: 00 811 800, 800 711 2884
Panama: 001 800 711 2884
Peru: 0 800 10111
Philippines: 632 888 6100
Poland: 22 566 6000
Portugal: 213 164 164
Puerto Rico: 1 800 652 6672
RSA: 27 11 258 9301, local 086 000 1030
Romania: 40 21 315 4442
Russia: 095 797 3520, 812 3467 997
Saudi Arabia: 6272 5300
Slovakia: 2 50222444
South Africa: 0800 001 030
Spain: 902 010 333
Sweden: 077 130 30 00
Switzerland: 0848 80 20 20
ENWW
Contact HP Support
51
Taiwan: 886 2 872 28000
●
●
●
●
●
●
●
●
●
●
●
●
Thailand: 0 2353 9000
Tunisia: 71 89 12 22
Turkey: 216 444 71 71
UAE: 800 4520, 04 366 2020
Ukraine: 44 4903520
United Kingdom: 0870 842 2339
United States: 1 800 HP INVENT
Uruguay: 54 11 4708 1600
Venezuela: 0 800 HP INVENT, local 58 212 278 8000
Vietnam: 84 8 823 45 30
West Africa (French): 351 213 17 63 80
52
Chapter 11 HP Customer Care
ENWW
Index
A
I
printhead
order 32
accessories
order 32
image problems
ink cartridge
maintenance 29
order 31
R
C
roll paper
calibration
choose spindle
color 27
L
load onto the spindle
unload 15
load roll onto spindle
S
safety precautions
M
sheet paper
load 16
E
margins 24
Embedded Web Server
unload 20
shortcuts 25
access
O
order
software
support services
accessories 32
paper 32
printheads 32
F
switch the printer on/off
front panel
front panel option
T
P
print quality
select 23
print-quality problems
banding 39
U
G
graininess 41
general 39
graininess 41
H
printer software
Printer Utility
access
ENWW
Index
53
54
Index
ENWW
|