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HP Digital Sender 9100C
Documentation Update
An Addendum for the HP Digital Sender 9100C has been
added to the end of this PDF. The Addendum contains
information regarding digital sender features that have
changed since the User Guide and Administrator Guide were
produced. For product information, setup, and use, please
read all of the documentation.
HP 9100C Digital Sender
Administrator Guide__________
Copyright information
Warranty
FCC radio frequency
interference statement
This equipment has been tested
and found to comply with the
limits for a Class A digital device,
pursuant to Part 15 of FCC rules.
These limits are designed to
provide reasonable protection
against harmful interference
when the equipment is operated
in a commercial environment.
This equipment generates, uses,
and can radiate radio frequency
energy. If not installed and used
in accordance with the
© Copyright Hewlett-Packard
Company 1998
The information contained in this
document is subject to change
without notice.
All rights reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under copyright laws.
Hewlett-Packard makes no
warranty of any kind with respect
to this information. HEWLETT-
PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED
WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Publication number
C1311-90915
Second Edition, December 2001
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
instructions, it may cause
Trademark credits
harmful interference to radio
communications. Operation of
this equipment in a residential
area is likely to cause harmful
interference, in which case the
user will be required to correct
the interference at his own
expense.
Adobe, the Adobe logo, Acrobat,
and the Acrobat logo are
trademarks of Adobe Systems
Incorporated. CompuServe is a
U.S. trademark of CompuServe,
Inc. Microsoft, Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation. PaperPort is a
trademark of Visioneer, Inc. in
the United States and other
countries. Pentium is a U.S.
registered product of Intel
Corporation.
NOTICE TO U.S.
GOVERNMENT
USERS: RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the Government
is subject to restrictions as set
forth in subparagraph (c) (1) (ii)
of the Rights in Technical Data
Clause at DFARS 52.227-7013.”
Note: Any changes or
modifications to this equipment
that are not expressly approved
by Hewlett-Packard may cause
harmful interference and void the
user’s authority to operate the
equipment.
LDAP code (libldap client library
and liblber encoding/decoding
library) used courtesy of
University of Michigan at Ann
Arbor. Copyright 1992-1996
Regents of the University of
Michigan. All rights reserved.
Material scanned by this product
may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with all
such laws and regulations.
Safety information
WARNING!
Electrical shock hazard
To avoid electrical shock, use
only supplied power cords and
connect only to properly
All other products mentioned
herein may be trademarks of
their respective companies.
grounded (3-hole) wall outlets.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Contents
EN
3
Configure extended and optional parameters at
Run the setup program to install the administrative
Configure extended and optional parameters using the
4
Contents
EN
Controlling whether the administrator must validate new
EN
5
6
Contents
EN
About the digital
sender
1
Introduction
The HP 9100C Digital Sender can be directly connected to TCP/IP
networks. It converts black-and-white and color documents, drawings,
and photographs into an electronic form and distributes them directly
to several kinds of destinations:
Internet e-mail addresses
fax numbers (if one of the supported LAN fax products is installed
on your network)
personal computers (PCs)
programs
printers
HP JetSend-enabled devices
The unit includes a flatbed scanner as well as an automatic document
feeder (ADF) that can accept up to 50 pages.
A companion program called the HP Address Book Manager (ABM)
lets users create their own address books of e-mail address and fax
destinations, and combine e-mail addresses into private distribution
lists. The destinations and distribution lists can then be selected at
the digital sender control panel. The administrator also has the ability
to create public destinations and e-mail distribution lists and make
them available to all users.
Users have the ability to send documents directly from the digital
sender to specified programs on their computers. They can then print
the documents, send them as e-mail attachments, or use included
software to annotate, organize, and distribute them.
EN
Introduction 7
The HP 9100C Digital Sender supports LDAP (Lightweight Directory
Access Protocol), which allows you to find and use e-mail addresses
located on directory servers located elsewhere on a network (such as
the Internet) over a TCP/IP connection. See the HP digital sender
website for a list of global e-mail address books:
http://www.digitalsender.hp.com
Installing the digital sender is simply a matter of connecting it to your
network, configuring network and distribution parameters, and
installing the software from the compact disc that comes with the
digital sender. The digital sender operates as a standalone unit on the
network and does not require network privileges to administer.
The HP JetDirect print server that comes installed in the digital
sender handles all protocol support for TCP/IP and SMTP
automatically.
The HP 9100C Digital Sender is fully compatible with the LAN fax
capabilities found in the HP Network ScanJet 5 scanner. When you
install the digital sender, you do not need to upgrade your LAN fax
product.
Environments and protocols
Network operating systems
The HP 9100C Digital Sender can be directly connected to TCP/IP
networks, and operates independently within the network operating
environments listed below (some features might not be available in all
Microsoft® Windows NT 4.0 and 5.0 workstation and server
(TCP/IP only)
LAN Server 3.1 and 4.1 and OS/2 Warp Server (TCP/IP only)
NetWare 3.x and 4.x with IPX and TCP/IP
Ethernet and Token Ring connections are provided by the
HP JetDirect print server that comes installed in the digital sender:
Fast Ethernet 100Base-TX, Ethernet 10Base-T, or 10Base-2
(BNC).
Token Ring 4/16 Mbps. Source routing is supported.
Note
Network servers are needed only to connect LAN fax and other
programs. No network servers are needed to support the remaining
features.
8 Chapter 1 - About the digital sender
EN
Client operating systems
The following client operating systems are supported:
Windows NT 4.0 and 5.0 workstation and server (TCP/IP only)
Windows 9x (TCP/IP only)
The HP 9100C Digital Sender works correctly with the Microsoft
TCP/IP protocol provided as part of these operating systems.
Dependency matrix
The following table shows the HP 9100C Digital Sender services that
are available and their dependencies.
Dependency matrix
Service
Dependencies
Send to e-mail
An e-mail SMTP-MIME server directly connected to a
TCP/IP network that can be reached from the digital
sender (not a dial-up connection).
Send to fax
Send to PC
A Windows NT 4.0/5.0 server or workstation available
on the network, plus a supported LAN fax product.
A computer on the network connected by TCP/IP,
running one of the supported client operating systems
(Windows NT 4.0/5.0 or Windows 9x).
Send to printer
A printer on the network with an HP JetDirect print
server.
Send to another
program
A Windows NT 4.0/5.0 server or workstation available
on the network.
Send to HP
JetSend device
At least one HP JetSend device (computer or printer) as
a receiver.
EN
Environments and protocols 9
Features
Performance
The HP 9100C Digital Sender maintains the following speeds after
the first document begins scanning (numbers refer to scanning speed
only and not to document delivery speed). For compound documents
(text and image), resolution and bits/pixel depend on page content.
Scanning speed
Pages/minute
Page size
Letter
Resolution
300 dpi
Bit/pixel
15
15
1
Letter
300 dpi
8
8.5
2.5
Letter
300 dpi
24
24
Letter
600 dpi
Paper handling
The HP 9100C Digital Sender supports multiple paper sizes:
Letter: 215.9 by 279 mm (8.5 by 11 in)
A4: 210 by 297 mm (8.3 by 11.7 in)
Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14 in)
2
Paper weight: 60 to 135 g/m (16 to 36 lb).
Up to 50 sheets of letter, A4, or legal paper can be stacked in the ADF
(maximum height of 6 mm, or 0.2 in).
ADF paper sizes
Item
Width
Length
Maximum paper size
Minimum paper size
Minimum paper guide spacing
215.9 mm (8.5 in)
148.5 mm (5.9 in)
135 mm (5.3 in)
355.6 mm (14 in)
210 mm (8.3 in)
Not applicable
10 Chapter 1 - About the digital sender
EN
Image processing
Image processing features include:
one-touch operation by means of predefined settings to obtain
the best output for the type of destination (e-mail, fax, computer,
printer, other programs, or HP JetSend-enabled device)
different file format depending on intended use
optimized image processing for full-color images using color
optimization and gamma correction
smart auto-thresholding to get the best 300-dpi, 1 bit/pixel image
ready for OCR (optical character recognition)
compression method to optimize file size and transmission time
(JPEG for 24-bit/pixel color images, and G4 and RLE for 1-bit/
pixel, black-and-white images)
perfect images and text in the smallest file size possible using
advanced HP Smart Compression Imaging Technology for best
treatment of compound (text and image) pages
EN
Features 11
Sending qualities
The digital sender offers a choice of sending qualities at the control
panel. You can choose the most suitable quality for each type of job.
Sending qualities and destinations
Sending quality
Type of document
Destinations
B/W Document
The original contains text that must be E-mail
clearly transmitted.
-Or-
Fax
Computer
The original is black and white.
Convenience copy
HP JetSend device
Third-party program
Color Document
The original has a mix of text and
images.
E-mail
Fax
-Or-
Computer
The original has a mix of color and
black-and-white areas.
Convenience copy
HP JetSend device
Third-party program
Fine Text (OCR)
Color-B/W Photo
The original contains text that needs to Third-party program
be converted to text that can be edited
using OCR (optical character
recognition) software.
The original is a photograph.
-Or-
E-mail
Fax
It is most important that the colors or
shades of gray in an image be clear.
Computer
Convenience copy
HP JetSend device
Third-party program
Hi-Res Color-B/W Photo
The original is a high quality photograph Third-party program
or graphic that needs to be reproduced.
12 Chapter 1 - About the digital sender
EN
File formats and sizes
See the table below for information about file formats and sizes. Note
that file size increases with resolution.
File formats and typical sizes
Typical file
size (KB)
Send to
Sending quality File format Description
E-mail
B/W Document
Color Document
PDF
300 dpi, 1 bit, G4
60–90
Text: 300 dpi, 1 bit, G4
90–150
Picture: 150 dpi, 24 bit, JPEG
Color-B/W Photo
B/W Document
Color Document
Color-B/W Photo
B/W Document
Color Document
Color-B/W Photo
B/W Document
Color Document
Color-B/W Photo
150 dpi, 24 bit, JPEG
150–200
50–90
Fax *
MTIFF
200 or 300 dpi, 1 bit, G4
100–200
100–200
700–1000
700–1000
700–1000
100–200
150–300
150–300
PCL
uncompressed
200 or 300 dpi, 1 bit, G4
200 or 300 dpi, 1 bit, RLE
PCL RLE
* You can configure either 200-dpi or 300-dpi resolution in the HP JetAdmin
software using the Configuration/Fax page.
PC
B/W Document
Color Document
PDF
300 dpi, 1 bit, G4
60–90
Text: 300 dpi, 1 bit, G4
90–150
Picture: 150 dpi, 24 bit, JPEG
Color-B/W Photo
B/W Document
Color Document
150 dpi, 24 bit, JPEG
300 dpi, 1 bit, G4
150–200
60–90
MTIFF
150 dpi, 24 bit,
uncompressed
~ 6000
Color-B/W Photo
150 dpi, 24 bit,
uncompressed
~ 6000
EN
Features 13
File formats and typical sizes (continued)
Typical file
size (KB)
Send to
Sending quality File format Description
Convenience HP JetDirect PCL 5 printers
copy
B/W Document
Color Document
Color-B/W Photo
—
—
—
—
—
—
150–200
200–300
200–300
HP Color LaserJet 4500 printer
B/W Document
Color Document
Color-B/W Photo
B/W Document
Color Document
—
—
800–1800
900–2500
800–2500
60–90
—
—
—
—
Another
program
PDF
300 dpi, 1 bit, G4
Text: 300 dpi, 1 bit, G4
90–150
Picture: 150 dpi, 24 bit, JPEG
Color-B/W Photo
Fine Text (OCR)
150 dpi, 24 bit, JPEG
600 dpi, 1 bit, G4
150–200
80–120
Hi-Res Color-B/W
Photo
600 dpi, 24 bit, JPEG
1500–
3000
B/W Document
Color Document
Color-B/W Photo
Fine Text (OCR)
PCL5
300 dpi, 1 bit, RLE
300 dpi, 1 bit, RLE
300 dpi, 1 bit, RLE
600 dpi, 1 bit, RLE
600 dpi, 1 bit, RLE
100–200
150–300
150–300
250–350
300–500
Hi-Res Color-B/W
Photo
B/W Document
Color Document
MTIFF
300 dpi, 1 bit, G4
60–90
150 dpi, 24 bit,
uncompressed
~ 6000
Color-B/W Photo
150 dpi, 24 bit,
uncompressed
~ 6000
Fine Text (OCR)
600 dpi, 1 bit, G4
600 dpi, 1 bit, G4
80–120
Hi-Res Color-B/W
Photo
100–200
HP JetSend File format and size are the result of the negotiation between the sender and
device receiver.
14 Chapter 1 - About the digital sender
EN
Distribution services
The digital sender is capable of distributing documents to the
following types of destinations:
Internet e-mail addresses
fax phone numbers
computers on the network
printers on the network (for convenience copying)
HP JetSend-enabled devices on the network
third-party programs installed in computers on the network
E-mail destinations
The digital sender can send MIME-compliant e-mail messages to
Internet addresses. It uses SMTP-MIME to deliver these messages.
SMTP is independent of the network operating system on which your
e-mail server is running. The e-mail service is also compatible with
the DSN (Delivery Status Notification) standard.
ESMTP (Extended SMTP) is used if your server supports it. This
capability is automatically detected and no specific configuration
steps are necessary.
The document that you scan at the digital sender becomes an
attachment to your e-mail message. Portable Document Format
(.pdf) is the file format most often used for the attachments, which
gives recipients the ability to both view and print them. You can obtain
a free copy of the Adobe® Acrobat® Reader from the Adobe Systems
Incorporated website (http://www.adobe.com). Or, you can install the
Reader program on your network with the digital sender setup
program.
Users can specify e-mail destinations at the control panel in several
ways:
select e-mail addresses from public or private address books
already loaded in the digital sender
use a special search feature to select e-mail addresses from an
LDAP (Lightweight Directory Access Protocol) server, if one has
been configured for use by the administrator
type e-mail addresses manually
EN
Features 15
Fax destinations
Users can send faxes directly from the digital sender. They have the
ability to select destinations from a Public Fax address book already
loaded in the digital sender, or type them at the control panel. The
same document can be sent to multiple fax numbers.
To support this service, the digital sender comes with software for a
number of third-party LAN fax products. This software runs on
Windows NT computers only.
Visit the HP digital sender website (http://www.digitalsender.hp.com)
for a list of the LAN fax products that are currently supported.
Computer destinations
Users can send documents from the digital sender directly to a
computer on the network. This process is accomplished through
peer-to-peer transmission. The addresses of destination computers
are predefined in registered user profiles. Users can choose the
format for the documents and the program on their computer that is
used to view and work with them.
Printer destinations
You can enable convenience copying by setting up one or more
printers on the network for use with the digital sender. The printers
you designate must be connected to the network by means of
HP JetDirect print servers.
Only one destination can be selected per job. Collated copying is not
supported.
Color printing is supported for the HP Color LaserJet 4500 printer.
HP JetSend destinations
HP JetSend is a communications technology built into printer and
scanner firmware and computer software. HP JetSend-enabled
devices can connect, “talk” to each other, and exchange information
directly through the network. The capability is independent of servers
and programs, and uses simple addressing such as TCP/IP
addresses and host names.
16 Chapter 1 - About the digital sender
EN
The digital sender is an HP JetSend-enabled device. You can use it
to send documents to the following types of devices:
printers on your company intranet that are HP JetSend-enabled
computers with HP JetSend for Windows software installed (you
can download a free copy of the HP JetSend for Windows
software for Windows NT or 95 from the HP JetSend website at
http://www.jetsend.hp.com)
Both types of devices must have a valid TCP/IP address.
Third-party programs installed on computers on the
network
You can customize the HP 9100C Digital Sender to support third-
party programs being used in your office. Users then have the ability
to distribute documents from the digital sender directly to these
programs.
EN
Features 17
Security
The HP 9100C Digital Sender operates as a standalone unit on the
network. You administer each digital sender independently of any
other device on the network under a password that applies only to
that digital sender.
The digital sender accepts three types of users:
registered users
Individuals who have been set up to use the digital sender by
means of a user profile. You must be a registered user to use the
HP Address Book Manager. Only registered users have private
address books that are accessible at the digital sender.
guest users
Individuals who are not registered users and who do not have
user profiles. Guest users can use the digital sender and all
public address books. However, they cannot see or use private
address books, nor can they use the ABM. The administrator can
entirely disable guest user access.
administrator for the digital sender
The individual (referred to as the “administrator” in this guide)
who performs administrator activities for the digital sender.
Because the digital sender is a standalone unit on the network,
these activities can be performed independently of any other
network activity. Administrator privileges for the digital sender do
not require network privileges. Activities include such things as
establishing the level of security for the digital sender and
maintaining the public address books. The administrator has
access to all private address books, as well as the activity log for
each user.
The administrator controls digital sender security in several ways:
By determining who can use the digital sender (registered users
and guest users, or only registered users).
By requiring passwords. Passwords are available at two levels:
administrator and registered users. Both are optional. Passwords
control what each type of user can see and do at the digital
sender.
By determining whether new or changed user profiles require
administrator validation before they take effect. If validation is
required, users do not have access to certain information at the
digital sender until their profile has been authorized by the
administrator.
18 Chapter 1 - About the digital sender
EN
Components
Hardware components
The following illustrations show the digital sender hardware
components.
Front and top view
Document guides
Control
panel
1
Document
output tray
Power switch
Document output
support
Front view with ADF unit raised
ADF unit
(raises to
reveal glass)
Glass
EN
Components 19
Software components
The HP 9100C Digital Sender comes with the following software
components:
HP JetAdmin software
A Windows program that lets you remotely configure, monitor,
and control HP network peripherals such as printers, plotters, and
scanners. You use it for the digital sender to do the following:
• configure, disable, and enable digital sender distribution
services (such as e-mail and fax)
• configure network parameters (such as DNS and WINS name
resolution)
• configure security parameters
• monitor the status of the digital sender on the network
• troubleshoot problems
The HP JetAdmin software includes online help.
HP Address Book Manager (ABM)
Used to set up user profiles, as well as public and private address
books for sending documents to e-mail or fax destinations directly
from the digital sender. Also used to configure printers for use
with the digital sender and to customize the control panel. The
ABM maintains a log of all digital sender activities, which is useful
in monitoring and troubleshooting. The ABM includes online
help.
HP Digital Sender Link
Moves documents from the digital sender to designated folders
on the network. Any kind of program can then use the
information. The HP Digital Sender Link includes online help.
HP Digital Sender Service
Supplied with the digital sender to provide support for LAN fax
products and for customizing interfaces with other third-party
programs. This software can be installed only on Windows NT
computers.
Online documentation
You can choose to install online versions of the user guide and
®
®
administrator guide. The Adobe Acrobat Reader program can
also be installed to view these online documents if it is not
already installed on your network or computer.
EN
Components 21
Specifications
Equipment specifications
Feature
Description
Product type
Flatbed and sheetfed
Charged-coupled device
Xenon lamp
Scanning element
Light source
Interface
LAN: Ethernet or Token Ring
600 dpi (dots per inch)
15 pages per minute (text quality)
Optical resolution
Maximum scanning speed
Image processing
Black-and-white documents
Fine text (intended for OCR)
Color documents
Color and black-and-white photographs
High-resolution color and black-and-white
photographs
Compression
Hardware: optimized JPEG
Software: G4 and HP Smart
Compression Imaging Technology
AC line voltage
100 to 240 Vac, 50 to 60 Hz
Power consumption
33 W idle
70 W operating
Noise levels
35 dB idle
50 dB when operating the flatbed
55 dB when operating the ADF
Weight
16.0 kg (35.27 lb)
Duty cycle
10,000 pages per month
Control panel display
240-by-64 pixel graphic LCD
Blue dots on silver-gray background
CCFL (Cold Cathode Fluorescent Lamp)
backlit
22 Chapter 1 - About the digital sender
EN
Feature
Description
Keypads
40-key alphabetic keypad
12-key numeric keypad
Help key
Simplex/duplex key for single-sided or
double-sided scanning
Green “go” button and red “stop” button
4 context-sensitive function keys
Scan engine
Full-color and grayscale ADF (automatic
document feeder) and flatbed scans
Image calibration
Color and tonal adjustment
Data scaling and enhancement
Data conversion to different data types
(text, halftone, and color draft modes)
Automatic document feeder
(ADF)
50-page capacity
High feeding accuracy and reliability
High-speed scans
Variety of paper sizes and weights
Correct order output
Automatic start and stop at any speed
EN
Specifications 23
Environmental ranges
Temperature
Operating
Storage
5 to 40° C (41 to 104° F)
-30 to 60° C (-22 to 140° F)
Humidity
Operating
Storage
10 to 80% noncondensing (10 to 32.5° C)
10 to 45% noncondensing (32.5 to 40° C)
10 to 85% (0 to 40° C)
10 to 50% (40 to 60° C)
CAUTION
The operating environment should be stable, with no abrupt changes
in temperature or humidity, or your digital sender might be damaged.
If you move the digital sender from a cold to a warm environment, wait
about two hours before using it.
24 Chapter 1 - About the digital sender
EN
Supported capabilities
Operating capabilities
Description
Maximum
Multiple selections at control panel (combination of each
individual e-mail address and each distribution list)
128
Destinations for an e-mail message (combination of all
individual e-mail addresses and all addresses in
selected distribution lists)
1,024
Destinations for a fax transmission
Pending fax transmissions
64
128
80
Characters in a telephone number
Memory capabilities
Description
Maximum
512
Users
Public e-mail addresses
200,000
1,024
512
Public fax addresses
Public e-mail distribution lists
Public printers
256
Private e-mail addresses for each user
Private distribution lists for each user
Entries in an e-mail distribution list
Entries in the activity log for each user
Entries in the activity log for the administrator
Function keys that can be customized
256
100
512
100
200
11
Destinations that can be configured for each customized
function key
512
EN
Specifications 25
German noise declaration
Geräuschemission
LpA <70 dB
am Arbeitsplatz
normaler Betrieb
nach EN 27779
Die Daten sind die Ergebnisse von Typprüfungen.
French EMC regulation
NOTE: Réglementation Française - Déclaration d'installation et
d'utilisation d'un produit ATI de Classe A.
L'utilisateur d'un appareil de traitement de l'information (ATI) de
Classe A suivant la norme de compatibilité électroma- gnétique
NFEN 55022, doit être déclaré auprès de la préfecture du
département ou l'appareil est installé et utilisé ainsi qu'au Ministère
des Telecommunications.
Le formulaire de déclaration a utiliser est disponible auprès des
services de la Préfecture.
26 Chapter 1 - About the digital sender
EN
Declaration of conformity
EC Declaration of Conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Italiana S.p.A.
Manufacturer’s Address: Viale Europa, 2
24040 Stezzano (BG)
ITALY
Declares that the product
Product Name:
Model Numbers:
Product Options:
HP 9100C Digital Sender
C1313A, C1314A, C1315A, C1316A
All
Conforms to the following specifications:
SAFETY
IEC 950:1991 +A1+A2+A3+A4 / EN 60950:1992 +A1+A2+A3+A4
IEC 825-1:1993 / EN 60825-1:1994 Class 1
EMC
CISPR 22:1993+A1 / EN 55022:1994 Class A
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992
IEC 801-3:1984 / prEN 55024-3:1991
IEC 801-4:1988 / prEN 55024-4:1992
± 4 KV CD; ± 8 KV AD
3 V/m
± 0.5 KV signal lines
± 1.0 KV power lines
3 V/m
IEC 1000-4-3:1995 / EN 61000-4-3:1996
IEC 1000-4-5:1995 / EN 61000-4-5:1996
± 1.0 KV differential
± 2.0 KV common
IEC 1000-3-2:1995 / EN 61000-3-2:1995
IEC 1000-3-3:1994 / EN 61000-3-3:1995
AS/NZS 3548:1992 / CISPR 22:1993 + A1 Class A
Supplementary information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and
the EMC Directive 89/336/EEC and carries the CE-marking accordingly.
The product was tested in a typical configuration with Hewlett-Packard test systems.
Bergamo, 30 June 1998
__________________________________
Tiberio Tesi - Quality Assurance Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department
HQ-TRE, Herrenberger Straße 130, D71034 Böblingen (Fax: +49-7031-3134)
Australian Contact: Product Regulation Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria
3130 - Australia
EN
Specifications 27
28 Chapter 1 - About the digital sender
EN
Installing and
configuring
2
Introduction
Installing and configuring the HP 9100C Digital Sender for the first
time consists of:
physically installing the unit
configuring network and security parameters
installing the software
configuring users
setting up public e-mail and fax destinations
designating the printers that can be used with the digital sender
Each HP 9100C Digital Sender exists on the network independently
of any other digital sender. However, once you have configured one
digital sender, you can replicate that configuration for any other digital
sender on the same network.
At any time after initial configuration, you can change what you have
set up. Depending on what you want to do, you use one of the
following methods (explained in chapter 3 on monitoring and
maintaining the digital sender).
digital sender control panel
HP JetAdmin software
HP Address Book Manager
HP Digital Sender Link
Note
If your network includes an HP Network ScanJet 5 scanner, see
special considerations.
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Introduction 29
Installation requirements
Environmental requirements
stable environment with no temperature or humidity changes
room temperature of 5 to 40° C (41 to 104° F)
relative humidity of 10 to 80% noncondensing
sturdy, level surface
well-ventilated room with no exposure to chemicals or direct
sunlight
location free of constant vibrations
Network system requirements
One of the following operating environments:
Microsoft Windows 9x
Windows NT 4.0 or 5.0 (Intel PC) workstation and server
Network:
Microsoft TCP/IP protocol stack or compatible
SMTP-MIME e-mail server that can be reached by the digital
sender through a dedicated connection (the digital sender does
not support dial-up connections)
Administrator:
®
Pentium processor
Windows 9x: 16 MB of RAM minimum, 32 MB recommended
Windows NT: 32 MB of RAM minimum, 64 MB recommended
25 MB of hard disk space
VGA monitor
Client system requirements
Windows 9x, or Windows NT 4.0 or 5.0 (Intel PC) workstation and
server
Pentium processor
Windows 9x: 16 MB of RAM minimum, 32 MB recommended
Windows NT: 32 MB of RAM minimum, 64 MB recommended
41 MB of hard disk space
VGA monitor
30 Chapter 2 - Installing and configuring
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Space requirements
The following figure illustrates the space requirements for the HP
9100C Digital Sender.
What ships in the box
The following illustration shows what ships in the box with HP 9100C
Digital Sender.
Control panel and
automatic document
Documentation (includes optional
feeder (ADF)
language sticker for keypad and
HP JetSend sticker)
Compact disc
Power cable
Cable collar
Digital
sender
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What ships in the box 31
The configuration process
Fast-track configuration
After you have physically installed the digital sender, you only need to
configure a few parameters at the control panel to begin using the
digital sender right away. After you have configured these “fast-track”
parameters, you will be able to:
discover the digital sender over the network
send e-mail messages
use e-mail addresses located on an LDAP server of your
choosing
send documents to HP JetSend-enabled devices on your network
Extended and optional functionality
Once you have established the digital sender on the network and
enabled basic functionality, you can extend functionality for the
services you wish to implement. You can also configure optional
parameters for the services you have already set up.
In general, the extended and optional features consist of the
following:
security preferences
DNS and WINS name resolution
ability to send faxes from the digital sender
ability to send documents from the digital sender to other
computers on your network
ability to send documents from the digital sender to printers on
your network
parameters you can configure for the digital sender and where you
configure them.
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Assigning an IP address to the digital sender
The easiest and recommended method for assigning an IP address to
the digital sender is by entering it directly at the control panel. Several
alternate methods exist:
assign using the HP JetAdmin software
You can use the HP JetAdmin software at your computer to
assign or change the IP address for the digital sender.
assign using a DHCP or BOOTP server
You might be more familiar with assigning IP addresses to
network devices from a DHCP or BOOTP server. In this scenario,
you prepare the device attached to the network, make an entry for
it on the DHCP or BOOTP server, and then turn the device on.
The HP JetDirect print server inside the HP 9100C Digital Sender
picks up its IP information from the DHCP or BOOTP server.
Note
You can let the digital sender time out to a default IP address. In fact,
this happens automatically if you do not manually assign an IP address
at the control panel within the timeout period of 2 minutes.
The default IP address is not a valid address. You must change the
address to one of your own assignment. You can use the control panel
or the HP JetAdmin software to do this at any time.
Preparing for configuration
Before you start configuring the HP 9100C Digital Sender for the first
time, take a few minutes to prepare so that you can complete the
steps without interruption. Use the checklist on the following page.
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The configuration process 33
Configuration Checklist
Decisions needed for installation
Method you want to use to assign IP address to the digital sender: manually at
the control panel (recommended), or from a DHCP or BOOTP server.
Method you want to use for installing client software: from the installation
compact disc, from a shared network folder, or from a website. If from a
shared network folder or website, decide where you want to locate the files.
Information needed for fast-track configuration
IP address for the digital sender
IP subnet mask
________________________________
________________________________
________________________________
________________________________
________________________________
IP gateway
E-mail server address
E-mail default from (e-mail address)
If you choose to enable the LDAP directory service (optional)
LDAP server address
LDAP search root
________________________________
________________________________
________________________________
________________________________
HP JetSend device addresses (optional)
Decisions and information needed for extended functionality
Do you want to enable the fax service?
Fax product name
________________________________
IP address of the server where you plan to
install the required HP Digital Sender Service ________________________________
Path of workarea folder used by the product ________________________________
Do you want to enable convenience copying?
Type and network address of printers
________________________________
________________________________
Do you want to enable DNS or WINS name resolution?
IP address of the DNS server
________________________________
IP address of the DNS server domain
IP address of the WINS server
________________________________
________________________________
Do you want to set up registered users at this time?
For each user, you will need: user name, user computer address, user e-mail address
34 Chapter 2 - Installing and configuring
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Overview of configuration
Follow the steps in the order shown in the illustration below. Detailed
page 63 if you encounter any problem.
Overview of the configuration process
FAST-TRACK CONFIGURATION
Install the unit
Configure fast-track parameters
at the control panel
EXTENDED AND OPTIONAL CONFIGURATION
Configure extended and optional
parameters at the control panel
Run the setup program to install
the administrative software
Configure extended and optional
parameters using the HP JetAdmin software
Configure the HP Address Book Manager
Distribute the client software to
user computers
Test the installation
EN
The configuration process 35
Fast-track configuration steps
Install the unit
1
Unpack the digital sender:
1
Lift the digital sender out of its
box and remove all shipping
bags.
Remove all tape from the ADF
(automatic document feeder).
Save the carton and all
packaging material for
repackaging.
3
2
If you have a Token Ring network
with 4-Mbps operation, remove the
HP JetDirect print server (J3112A
interface card), set the data-rate
switch to 4 Mbps, and reinstall the
4
Control
3
Unlock the digital sender:
panel cable
ADF
cable
Lift the ADF clear of the digital
sender and place it on a clean,
stable surface.
Network
cable
Unlock the digital sender by
rotating the locking screw 90
degrees clockwise.
Power
cable
Reinstall the ADF.
Install the cables:
ADF cable
4
5
CAUTION
If you ever need to move
the digital sender to
another location, make
sure that you lock it first.
Moving the digital sender
when it is unlocked will
damage the unit.
control panel cable
network cable (not provided)
power cable
Plug the power cable into a
grounded power outlet.
36 Chapter 2 - Installing and configuring
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6
6
Clamp the cable collar around the
network cable as close as possible
to the digital sender end. This collar
prevents electromagnetic
interference (EMI) with the digital
sender.
7
8
If you are using a language other
than English, place the language
sticker on the control panel.
7
If you choose to enable the
HP JetSend service, place the
HP JetSend sticker on the digital
sender.
9
Turn the digital sender on. The
power switch is located on the lower
part of the front side.
Language sticker
8
HP JetSend sticker
9
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Fast-track configuration steps 37
Configure fast-track parameters at the control
panel
After you have physically installed the digital sender, you only need
to configure a few parameters at the control panel to begin using the
digital sender right away. After you have configured these “fast-track”
parameters, you will be able to send e-mail messages, use
e-mail addresses located on an LDAP server of your choosing, and
send documents to HP JetSend-enabled devices on your network.
The “fast-track” parameters consist of the following (see
explanations):
IP configuration (to specify how the digital sender is to receive
its TCP/IP configuration—manually or from a DHCP or BOOTP
server)
IP Address (of the digital sender)
IP Subnet Mask (if you use subnets)
IP Gateway (IP address of the gateway server used to send
packets off the local network)
E-mail Server Addr. (IP address of the SMTP-MIME e-mail
server)
E-mail Default From (default e-mail address for the FROM field
of e-mail messages from the digital sender)
Administrator Password (recommended—not required)
LDAP Server Address (IP address of the server that hosts the
LDAP server—not required)
LDAP Search Root (basepoint from which to start searches for
names on the LDAP server—required if you configure an LDAP
server address)
JetSend (either enabled or disabled—not required)
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Control panel keys used for the configuration menu
Use this key To do this
Up/down arrows Scroll through the choices in a list.
and
In the configuration menu
Scroll through the list of parameters.
In the dialog for a parameter
Move between fields; increase or decrease values.
CANCEL
In the dialog for a parameter
(function key)
Cancel any changes made and close the dialog.
CLEAR
In the dialog for a parameter
(function key)
Delete the contents of a field.
EXIT
In the configuration menu
(function key)
Close the configuration menu and discard all changes you made.
OK
In the configuration menu
(function key)
Open the dialog for the parameter you have selected to make changes.
In the dialog for a parameter
Confirm the value and close the dialog.
SAVE
In the configuration menu
(function key)
Close the configuration menu and save the values you have changed.
To configure parameters at the control panel
1
If you have not already done so, turn the digital sender on. The
first time you configure the digital sender, the configuration menu
appears.
Note
You can reach the configuration menu at any time by pressing
SHIFT+ALT+ . Make sure the digital sender is in an idle state
beforehand (the green light under the
button is off).
2
Scroll to each parameter you want and configure it. See the table
on the next page for information on how to use the keys.
When finished, press SAVE.
3
4
At this point you can do either of the following:
end installation and begin using the digital sender immediately
with e-mail, LDAP, and HP JetSend functionality
continue installation and configure extended and optional
capabilities
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Fast-track configuration steps 39
To configure HP JetSend-enabled devices (optional)
This section applies if you enabled the HP JetSend service. As a
convenience for your users, you can configure the addresses of
HP JetSend-enabled devices commonly used in your office. Then,
users can select from a list of devices at the control panel instead of
having to manually enter an IP address or DNS name.
To add a device to the list:
1
2
At the control panel, press JETSEND.
Type the IP address or DNS name for the HP JetSend-enabled
device you want to add, and then press OK. The device is added
to the list.
3
If you want to add another device, press NEW and repeat step 2.
The list can contain up to 64 devices
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Extended and optional configuration steps
Configure extended and optional parameters
at the control panel
Listed below are the additional parameters you can configure at the
control panel for extended and optional functionality (see
explanations of all parameters):
Date, Time (of the digital sender)
Paper Size (default size for the scanning area)
Language (for the control panel, if other than English)
Admin Full Name (full name of the administrator)
Administrator E-mail (e-mail address of the administrator used
by the digital sender to send e-mail notifications)
E-mail Default Subject (default text for the SUBJECT field in
e-mail messages sent by the digital sender)
LDAP Service Port, LDAP Account Name, LDAP Password
(additional parameters for configuring the LDAP directory
service)
DNS Server Address, DNS Domain (for DNS name resolution)
WINS Server Address (for WINS name resolution)
To configure extended and optional functionality
1
2
3
In the configuration menu at the control panel, scroll to each
parameter you want and then press OK.
information on how to use the keys.
When finished, press SAVE.
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Extended and optional configuration steps 41
Run the setup program to install the
administrative software
The setup program installs all the software that is necessary to use
the digital sender (see the table on the next page).
The software needed by client computers is distributed to users in a
During the setup program, you decide how you want to later distribute
the client software to user computers:
installation compact disc
Users can install client software using the same setup program
on the installation compact disc that is used in this step.
shared network folder or website
If you choose one of these options, the setup program gives you
the opportunity to place the files where you want.
If the setup program finds that a particular software component has
already been installed, it issues a message asking if you want to
overwrite the existing file(s) and continue. When you overwrite a
component, the setup program installs the new version in the same
folder—you do not have the opportunity to change the location. This
means that the first person who installs the software sets the target
folder for all later installations.
There are special considerations if you are installing the software on a
Windows NT computer and plan to share it with both an HP 9100C
Digital Sender and an HP Network ScanJet 5 scanner. See
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Administrative software installed by the setup program
Software
Purpose
HP JetAdmin Utilities
The core HP JetAdmin software that is used to
remotely configure, monitor, and control HP
network peripherals.
HP JetAdmin Extension
Add-on HP JetAdmin software that supports the
digital sender.
HP Address Book
Manager
Used to set up user profiles, as well as e-mail
and fax destinations for sending e-mail
messages and faxes directly from the digital
sender. Also used to configure printers for use
with the digital sender and to customize the
control panel.
HP Digital Sender Link
The software that moves scanned documents
from the digital sender to the default inbox
locations on the network or user computers.
Used if you have not installed the HP Digital
Sender Service (the HP Digital Sender Link and
the HP Digital Sender Service cannot be running
on the same computer).
HP Digital Sender Service Installed only on Windows NT computers and
only if you want to use the digital sender fax
service with an installed LAN fax product or want
to customize an interface with a third-party
program. This is the software supplied with the
digital sender to provide this support.
Online documentation
Adobe Acrobat Reader
Online versions of documentation in .pdf format
(administrator guide, user guide, quick
reference, and getting started guide).
Needed only if you install the online guides and
you do not already have the Acrobat Reader or
Acrobat Exchange program installed. Used to
read the .pdf files for the documentation.
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Extended and optional configuration steps 43
To run the setup program
1
Turn your computer on. If the computer is already on, close any
programs that are running.
2
Insert the installation compact disc into the CD-ROM drive. The
setup program starts automatically with a welcome page.
3
Click Next on the welcome page, and then follow the instructions
on the screens that follow.
Notes about the choices:
We recommend that you choose Before Installing before
starting the install.
You can change the language of the setup program using the
choices for Setup Language.
For this installation, choose HP Digital Sender Administrator
and then Administrator Software.
Choose HP Digital Sender Service only if you are installing
on a Windows NT computer and want to use the digital sender
fax service with an installed LAN fax product.
The HP JetAdmin software has two parts: Utilities and
Extension. Be sure to select both.
Select Client Software Distribution if you plan to distribute
the digital sender software to client computers from the
you are asked where on the network you want to place the
client software.
4
5
Be sure to register the digital sender when the registration
window appears. (However, you can register the digital sender at
any time later by double-clicking the registration icon in the
HP 9100C program group.)
When the installation is complete, restart the computer.
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Configure extended and optional parameters
using the HP JetAdmin software
Using the configuration pages in the HP JetAdmin software that you
installed in the previous step, configure any of the information listed
below. Note that you might already have configured some of the
parameters.
digital sender description (General page)
TCP/IP information—if you have not configured this information
at the control panel (TCP/IP page)
Domain Name Service (DNS) and Windows Internet Name
Services (WINS) parameters (DNS/WINS page)
security preferences (Security page)
e-mail service parameters (E-mail page)
fax service parameters (Fax page)
LDAP directory service parameters (LDAP page)
There are two ways to navigate through the configuration pages in the
HP JetAdmin software.
interview mode
Takes you through the configuration pages one at a time, asking
for information in a fixed order. You move to the next question by
pressing Next and move back to previous questions by pressing
Back. Everything takes effect at once when you click Finish at
the end of the interview mode session.
expert mode
Displays the Configuration window with tabs for all the
configuration pages. You select the page you want and fill in the
information. You can move between pages at will. Information
takes effect whenever you click OK at the bottom of the window.
When the HP JetAdmin software is first installed, the interview mode
is active by default. You can change the mode at any time using the
steps below.
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Extended and optional configuration steps 45
To change configuration mode
1
2
Start the HP JetAdmin software. The main window appears.
Click the Options menu and note the Interview Mode check box.
Interview mode is enabled when a check mark appears in the
check box.
3
To change to expert mode, clear the Interview Mode check box.
To select the digital sender you want to configure
1
Start the HP JetAdmin software. The main window appears. The
digital sender should be listed in the device list with the IP
address you assigned (or a symbolic name, if applicable).
2
3
In the device list, click the digital sender you want to configure.
On the Device menu, click Modify.
Note
If you do not see the digital sender in the device list, on the Device
menu, click Find. In the Find a device dialog box, type the IP address
you assigned and click Find.
Use a different method if the digital sender has been assigned a default
IP address. First, at the control panel, display the self-test page by
pressing SHIFT+ALT+
. Find the MAC address in the list of
parameters. Then, in the HP JetAdmin software, click Device and then
New to get the list of unconfigured devices. You should be able to
identify the digital sender by the MAC address. Select the device and
then click Configure. You can then assign IP information.
To move through the configuration pages
You move differently through information, depending on mode:
Interview mode: Click Next to move to the next question,
click Back to move to previous questions.
Click Finish at the end of all questions to
commit the information you have entered.
Expert mode:
Click the tab for the configuration page you
want. Click OK at the bottom of the
Configuration window at any time to commit
the information you have entered so far.
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1
2
General page.
Optional. Type a Description if one is missing, or change the
existing description. The description might include such
information as type of device and location.
TCP/IP page. Used to configure TCP/IP information if you have
not already done so at the control panel.
Choose the method by which the digital sender receives its
TCP/IP configuration (manual, DHCP, or BOOTP).
If you choose manual, type the required information in the
TCP/IP Address, Subnet Mask, and Default Gateway fields.
3
DNS/WINS page. The digital sender uses DNS and WINS to
resolve symbolic network names into IP addresses. This feature
must be used if you identify e-mail and fax servers, printers, and
computer names by network name instead of by IP address.
Enable the name resolution you want. You can select both
Enable Domain Name System (DNS) and Enable Windows
Internet Naming Service (WINS) at the same time. When you
enable both, the digital sender attempts to resolve network
names using WINS first, and then DNS.
For DNS. Type the Default search domain. In the DNS
Server Search Order field, you can specify up to five DNS
servers for use in resolving DNS names. At least one DNS
server is required if you enable DNS. Enter each as an IP
address. To resolve network names, the digital sender
contacts DNS servers in the order you specify in the list.
The digital sender uses the Default search domain to build
fully qualified network names. For example, if the default
search domain is “hp.com” and you specify the e-mail server
as “email_gw,” the digital sender tries to contact the computer
identified by the fully qualified network name
“email_gw.hp.com.” Usually the default search domain
corresponds to the network domain where the digital sender is
installed. If you do not specify a default, all the network names
used by the digital sender must be fully qualified ones.
Otherwise, they cannot be resolved.
For WINS. Type an IP address for the Primary WINS Server
(required when WINS is enabled) and a Secondary WINS
Server (optional).
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Extended and optional configuration steps 47
Optional. The digital sender maintains a history (cache) of
previous name resolutions. Using this cache improves
response times, since the digital sender does not then have to
repeat the query every time the same name needs to be
resolved. If you wish to use the cache feature, click Advanced
and then click the check box next to Enable WINS/DNS
Name-to-IPAddress cache.
4
Security page. Used to configure the administrator profile and
digital sender security preferences.
If you did not enter the information at the control panel, type
the administrator E-mail Address, Full Name, and Company
Name. The e-mail address is used by the digital sender to
notify the administrator when events that require attention
have occurred.
If you did not enter an administrator password at the control
panel or want to change it, click Change password. Type the
existing password (if there is one) in the Old field. Type the
new password in the New field and then again in the Confirm
new field. Click OK. Note that the administrator password is
case-sensitive. A password change is not committed until you
choose to exit the configuration pages and save the changes
by clicking Finish (or OK if in expert mode).
Select your preference for Notify me through e-mail when
events that require my attention occur. This controls
whether the administrator receives these notifications. (See
about notifications.)
Select your preference for Administrator must always
validate creation/changes of registered user profiles. This
controls whether the administrator must validate new user
profiles and changes to existing user profiles before they can
take effect.
Select your preference for Allow guest usage. This
determines who can use the digital sender: registered users
(those with a user profile), guest users, or both.
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5
E-mail page. Used to enable and configure the ability to send
Internet e-mail from the digital sender. You might have configured
some of this information at the control panel already.
Type the e-mail SMTP server address in the IP Address or
Network Name box. If you enter a network name, make sure
that you have enabled either DNS or WINS name resolution on
the DNS/WINS page.
Type the defaults for Default FROM, Default Full Name, and
Default Message SUBJECT. The digital sender uses these
defaults for the envelope information of e-mail messages.
If you have configured the e-mail service at the control panel, a
check mark already appears for Enable Internet E-mail. If
there is no check mark, select the field. This makes the e-mail
service available to users at the control panel. When disabled,
the service becomes suspended but remains configured.
Optional. To configure advanced features for the e-mail
service, click Advanced and select your preferences for the
following.
Break apart
SMTP servers sometimes have a
messageslarger maximum size for e-mail attachments. Use
than
this field to break large documents into
multiple messages that fit the size
limitations of your SMTP server.
Attachment file Select the file format you want for the
type
e-mail attachments that are created by the
digital sender.
Message text
language
Users can provide a subject line at the
control panel, but the digital sender
provides a standard text message in the
language specified here.
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Extended and optional configuration steps 49
6
Fax page. Enables and configures the fax service. To use this
service, the HP Digital Sender Service must already be installed
on a Windows NT computer on your network. A LAN fax product
must also be installed.
In the IP Address or Network Name field, type the IP address
or network name of the computer where the HP Digital Sender
Service is installed. If you enter a network name, make sure
that you have enabled either DNS or WINS name resolution on
the DNS/WINS page.
Select your fax product from the Product Name list.
In the MailboxID field (if available), type the ID corresponding
to the digital sender account configured in the LAN fax server
administrative software.
Select your preferences for Notifications. The digital service
works with some fax products to provide notifications for fax
transmissions. If supported by your fax product, select your
preferences for how you want notifications distributed.
You set the printer for fax transaction reports in the ABM (see
Click the Enable Fax check box to enable the fax service. This
makes the fax service available to users at the control panel.
When disabled, the service becomes suspended but remains
configured.
Optional. To configure advanced features for the fax product
you have selected, click Advanced and select your
preferences for the following. Each product has its own default
values; some can be changed and some cannot.
Exchange File
Format
File format for sending data to the fax
server.
Resolution
Sending resolution.
Max. Trans. Speed Maximum fax transmission speed.
ECM
Error Correction Mode (enabled or
disabled).
Retry
Maximum number of retries for each fax
transmission.
Interval
Number of minutes between retries.
Default Accounting Used to add an identifier to fax
Code transmissions for billing purposes.
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7
LDAP page. Used to configure the ability to query LDAP
directory services for e-mail addresses and to import addresses
from an LDAP directory into address books.
In the LDAP Server IP Address or Network Name field, type
the IP address or network name of the LDAP server. If you
enter a network name, make sure that you have enabled either
DNS or WINS name resolution on the DNS/WINS page.
Required. The Search root field restricts searching to a
specific area of the LDAP directory information tree.
Directories are often represented in a hierarchical way using a
tree. In this field, enter the basepoint (root) from which to start
the search for e-mail addresses. This basepoint can be a
country, an organization, or other type of group.
Optional. Used to specify the account used by the digital
sender to access the LDAP server directory when the server
requests authentication. If not used, the digital sender logs in
to the LDAP server using anonymous rights. Select the
Authenticate transactions with the server check box when
the digital sender must log in to the LDAP server. Type
Account name. Type a Password and then type it again in
the Confirm password field.
Click the Enable Directory Services check box to enable the
LDAP directory service. This selection makes the SEARCH key
available to users at the control panel when entering the TO
field of an e-mail message. When disabled, the service
becomes suspended but remains configured.
Optional. To configure advanced features for the LDAP
directory service, click Advanced and select your preferences
for the following.
Port number
Port at which the LDAP server is listening.
The default is 389.
Search time-out Number of seconds the digital sender waits
for an answer to a search from the LDAP
server. The default is 5 seconds; 0 means
the timeout is dictated by the LDAP server.
Maximum
Maximum number of entries matching the
number of hits query to be returned by the LDAP server.
The default is 15; 0 means the maximum
number is dictated by the LDAP server.
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Extended and optional configuration steps 51
Configure the HP Address Book Manager
Use the HP Address Book Manager (ABM) to configure any of the
following at this time.
registered users
Public Email address book
Public Fax address book
a public distribution list for the Public Distribution Lists address
book
printers to be available for convenience copying
administrator preferences for user profile validation and
notifications
This section leads you through the steps for setting up users, public
destinations, public distribution lists, printers, and administrator
preferences for the digital sender. You can continue or change this
configuration at any time. Note that users have the ability to register
themselves as users once they have access to the digital sender.
To create registered users and add them as
destinations to the Public Email address book
1
Start the ABM at your computer. To do this, click Start, point to
Programs, then HP 9100C, and click HP Address Book
Manager.
2
3
4
In the ABM main window, click Users.
On the File menu, click New.
Complete the information in the New User Profile dialog box and
then click Add.
Click Delivery Notification if you want the user to receive
e-mail notifications regarding e-mail transmissions. Note that
this feature works only if your system supports DSN and if you
supply an e-mail address for the user in this profile.
Click Add E-mail address to Public Address Book to add
the user to the Public Email address book.
Make sure you select the Account Enabled check box.
Repeat step 4 for each registered user you want to add.
When finished, click Close.
5
6
52 Chapter 2 - Installing and configuring
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To add fax destinations to the Public Fax address
book
1
2
3
4
Start the ABM.
In the ABM main window, click Public Fax.
On the File menu, click New.
Complete the information in the New Fax dialog box and click
Add.
5
6
Repeat step 4 for each fax destination you want to add.
When finished, click Close.
To create a public distribution list for the Public
Distribution Lists address book
Creating a public distribution list at this time is optional. However, you
might want to create one or more to contain the registered users in
different workgroups in your office.
1
2
3
4
Start the ABM.
In the ABM main window, click Public Distribution Lists.
On the File menu, click New. The words “New List” appear.
Type over the words “New List” with the name for the distribution
list.
5
Press ENTER.
To add e-mail destinations to a public distribution list
Use this procedure to add e-mail addresses to the public distribution
list you just created above. Distribution lists contain only e-mail
destinations. The steps assume you are adding e-mail addresses that
you have already set up in the Public Email address book.
1
2
3
Start the ABM.
In the ABM main window, click Public Email.
Select the addresses you want to add.
Note
To select a continuous set of e-mail addresses, click the first one, hold
down SHIFT, andclickthelastoneyou want; theentire setishighlighted.
To select more than one individual address, click the first one, hold
down CTRL, and click the others that you want, one at a time; the
addresses you select are highlighted.
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Extended and optional configuration steps 53
4
5
6
On the Edit menu, click Copy.
Click Public Email.
On the Edit menu, click Paste. The destinations are added to the
list.
To add printers to the Public Printers address book
for convenience copying
The first printer you configure becomes the default printer for fax
transaction reports (if you have configured the fax service to print
these reports, which is one of the options available through the Fax
page in the HP JetAdmin software).
1
2
3
4
Start the ABM.
In the ABM main window, click Public Printers.
On the File menu, click New.
Complete the information in the New Printer dialog box and click
Add.
5
6
Repeat step 4 for each printer you want to add.
When finished, click Close.
To set administrator preferences for user profile
validation and notifications
You might already have set administrator preferences on the
HP JetAdmin software Security page. If so, skip this section.
Here you decide two things:
whether you want to control user profiles by personally validating
them when users create or change them
whether you want to be notified by e-mail when events that
require your attention occur
1
2
3
4
Start the ABM.
On the Digital Sender menu, click Security.
Complete the information in the Security level dialog box.
When finished, click OK.
54 Chapter 2 - Installing and configuring
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Distribute the client software to user
computers
In this step, you distribute the software listed below to the user
computers (clients) that will be accepting documents from the digital
sender and using the HPAddress Book Manager.
HP Address Book Manager
HP Digital Sender Link
Online user guide
The client software must be installed at each user computer. The
digital sender user guide contains the same steps found in this
section—either you or your users can perform them.
If users install the client software, you need to tell them what method
to use:
installation compact disc
shared network folder
website
Client software installed by the setup program
Software Purpose
HP Address Book Manager Used to set up user profiles, as well as e-mail and fax
destinations for sending e-mail messages and faxes directly
from the digital sender. Also used to configure printers for use
with the digital sender and to customize the control panel.
HP Digital Sender Link
This is the software that moves scanned documents from the
digital sender to the default inbox locations on the network or
user computers. Used if you have not installed the HP Digital
Sender Service (the HP Digital Sender Link and the HP Digital
Sender Service cannot be running on the same computer).
Online user guide
Online version of the user guide in .pdf format.
Adobe Acrobat Reader
Needed only if you install the online user guide and you do not
already have the Acrobat Reader or Acrobat Exchange program
installed. Used to read the .pdf file for the guide.
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Extended and optional configuration steps 55
To install the client software
1
Turn the client computer on. If the computer is already on, close
any programs that are running.
2
If the software is being installed from the network, log in to the
network, click Start and then Run, type the path to the folder
where you placed the installation files, and click OK.
- Or -
If the software is being installed from the compact disc, insert it in
the CD-ROM drive. The setup program begins automatically.
- Or -
If the software is being installed from a website, open the site
where you placed the installation files. Click the download button
to download and launch the installation.
3
Follow the instructions on the screen. During the installation, you
need to specify the following:
which programs to install (by default, all programs are
installed)
where to store the programs (you can accept the default
location or choose another location on the computer)
path to the default inbox where the data sent to the computer
by the digital sender is stored (you can accept the default
location or choose another location on the or the network)
4
When the installation is finished, restart the computer.
All the programs you selected are installed. If you installed the
HP Digital Sender Link you can choose which program is the target
program, as explained in the user guide in the chapter on the HP
Digital Sender Link.
56 Chapter 2 - Installing and configuring
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Test the installation
Use the following steps to verify that all is working as it should. See
problem.
To test the installation
1
Check the control panel. There should be a function key for each
functionality that you configured.
2
Display the self-test page to verify that the HP JetDirect print
server is successfully linked to the network. The TCP/IP status
parameter should read “READY.” To display the page, at the
control panel press
SHIFT+ALT+
3
4
For Fast Ethernet (10/100Base-TX) networks only (HP J3113A
print server): Check the LEDs on the interface card. Either the
10-Mbps or 100-Mbps LED (depending on your network) should
be lit.
Test the e-mail service to confirm that the digital sender can
communicate through Internet e-mail.
If you configured the IP address using the control panel, send
a test e-mail message to yourself. Check your e-mail inbox to
verify that it was delivered.
If you configured the IP address using the HP JetAdmin
software, check your e-mail inbox for the message that the
digital sender generates when you have configured the e-mail
server correctly. (This assumes that you have configured an
administrator e-mail address for the digital sender.)
5
Test the PC service by sending a test document to a computer
you configured. Note that the HP Digital Sender Link must be
running on that computer (one of the programs installed on the
client computer), and the receive capability must be enabled (see
the user guide for details).
6
7
Test the fax service by sending a test fax.
Test the convenience copy service by sending a test document to
a printer you configured.
EN
Extended and optional configuration steps 57
Customizing the digital sender to support third-
party programs
You can customize the HP 9100C Digital Sender to support third-
party programs being used in your office. Users then have the ability
to distribute documents from the digital sender directly to these
programs.
Note
Customizing for third-party support is an advanced feature of the digital
sender. The interface with the third-party program is not automatic and
requires special programming.
Three steps are involved:
1
Using the HP Address Book Manager, you assign a name for the
third-party program to a function key; this is the name that
appears on the control panel for users to select. The assignments
appear under Customized Function Keys in the ABM main
window. Up to 11 function keys can be customized in this way.
2
Then, still in the ABM, you configure at least one destination for
the customized function key. You can assign up to 512
destinations to each function key. The destinations appear in the
hierarchy under Customized Function Keys in the ABM main
window. Each destination you configure is independent of the
others. This means that you can have different settings for each
(such as destination network address and file format).
3
Prepare the third-party program to accept and use the data from
the digital sender. For specific information on how to do this, see
the digital sender website (http://www.digitalsender.hp.com).
Once this work has been completed, users can select the third-party
program they want by pressing the corresponding function key on the
control panel at the digital sender. A list of the preconfigured
destinations appears at the control panel and they choose the
destination they want.
configure for each function key. Steps for configuring this feature
58 Chapter 2 - Installing and configuring
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Items to configure for each function key assignment
Item
Description
Name
Name of the third-party program that you want to
appear on the function key at the control panel. This
name can be up to 31 characters, but only the first
nine display on the control panel.
Scanning Mode
Scanning mode you want for documents delivered to
information about sending modes):
CP (control panel) OVERWRITE
BW DOCUMENT
FINE TEXT
COLOR DOCUMENT
COLOR/BW PHOTO
HIGH RESOLUTION PHOTO
If you choose CP OVERWRITE, the setting at the
control panel is always used. In all other cases, the
setting here overrides anything selected at the
control panel.
File Format
Format in which the document is delivered to the
program. All files are multipage (that is, all pages in a
document are stored as a single file).
PDF
Multipage TIFF—G4 compression for black-and-
white data
PCL5—PackBits (RLE) compression
Destination’sNetwork IP address or symbolic name (DNS/WINS) of the
Address
destination on the network where the digital sender
document is delivered. Either the HP Digital Sender
Link or the HP Digital Sender Service must be
installed at this destination.
Inbox Path
Path to the folder at the network destination where
the documents are stored. This folder can be a
network folder, or one that is local to the computer
where the HP Digital Sender Link or HP Digital
Sender Service is installed. If you choose a network
folder, the HP Digital Sender Link must have write
access to that folder.
Additional
Information
A generic parameter string that is specific to each
third-party program. The string can be up to 127
characters.
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Customizing the digital sender to support third-party programs 59
To customize a function key
1
2
3
4
Start the ABM.
In the ABM main window, click Customized Function Keys.
On the File menu, click New. The words “New Keyword” appear.
Type over the words “New Keyword” with the name of the third-
party program as you want it to appear at the control panel for the
function key.
5
Press ENTER.
To delete a customized function key
1
2
Start the ABM.
In the ABM main window, click Customized Function Keys, and
then click the function key you want to delete.
3
On the File menu, click Delete.
To configure a function key destination
1
2
Start the ABM.
In the ABM main window, under Customized Function Keys,
click the function key you want to configure.
3
4
On the File menu, click New. The New Function Key Item dialog
box appears.
Complete the fields in the dialog box and then click Add. (See the
5
6
Repeat step 4 for each destination you want to add.
When finished, click Close.
60 Chapter 2 - Installing and configuring
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Coexisting with the HP Network ScanJet 5
scanner
Administrator matters
The HP 9100C Digital Sender and the HP Network ScanJet 5
scanner coexist on the same network without conflict.
The two devices do not use the same resources.
You do not overwrite or erase anything by installing the digital
sender software.
The version of the HP JetAdmin software that comes with the
digital sender can manage both the digital sender and the HP
Network ScanJet 5 scanner. (However, previous versions of the
HP JetAdmin software do not work with the digital sender.)
Client matters
The client software for the HP 9100C Digital Sender and the HP
Network ScanJet 5 scanner can coexist on the same computer, and
in fact can interact.
HP Network ScanJet 5 scanner
Documents sent to the computer from the HP Network ScanJet 5
scanner are routed using the HP ScanJet Utility. You can continue
to use the PaperPort™ software for HP to manage them. All this
software can work independently of the client software for the
digital sender.
HP 9100C Digital Sender
Documents sent to the computer from the digital sender are
routed using the HP Digital Sender Link. The HP Address Book
Manager is an additional software component for the digital
sender.
To use one program to manage all documents
It is possible to use just one program on the computer to manage all
scanned documents. Users can do this by specifying a program as
the preferred inbox for the HP Network ScanJet 5 scanner and setting
the file type to .pdf (if available) or multipage .tif (see the
documentation for the HP Network ScanJet 5 scanner for information
on setting these options). Documents are still routed using the HP
ScanJet Utility, but they appear in the target program.
The reverse is not possible. That is, you cannot use the PaperPort
software with the digital sender.
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Coexisting with the HP Network ScanJet 5 scanner 61
When you install the client software on the user computer, the setup
program detects if there is an HP Network ScanJet 5 scanner on the
network. It gives you the opportunity to designate a target program as
the preferred inbox for documents scanned with the HP Network
ScanJet 5 scanner.
To move e-mail addresses from the HP Network
ScanJet 5 scanner to the digital sender
You can export e-mail addresses in the HP ScanJet Utility to the
digital sender HP Address Book Manager. In the HP ScanJet Utility,
export the e-mail addresses in .csv (comma-separated value) format.
Then use the ABM import procedure to import them for use with the
digital sender.
Note
The e-mail feature was added to the HP Network ScanJet 5 scanner
with firmware version 2.0. The ability to export e-mail addresses
assumes you have upgraded to firmware version 2.0.
LAN fax service matters
This section applies only when you plan to enable the digital sender
fax service on a Windows NT server and you have already installed
the HP Network ScanJet 5 scanner on that server.
If you do not plan to use the HP Network ScanJet 5 scanner any
longer, uninstall it before you install the digital sender. The reason for
this is that the digital sender comes with two versions of the HP Digital
Sender Service that supports the fax functionality—one to handle
networks with just the digital sender, and a more extensive one to
handle networks with both the digital sender and the HP Network
ScanJet 5 scanner. If the setup program detects an HP Network
ScanJet 5 scanner on the network, it installs the more extensive
service. This more extensive service places a larger load on your
network than the service for the digital sender alone.
If you plan to use both the HP Network ScanJet 5 scanner and the
digital sender on the same network, make sure that all the software
for the HP Network ScanJet 5 scanner is currently installed before
you install the digital sender.
The HP Digital Sender Service is installed as a service associated
with an existing user account. The account must have the following
characteristics:
user password never expires
user is part of the administrator group
user has rights set to “Logon as service”
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Uninstalling the software
You can uninstall software components in two ways:
Click the uninstall icon for the component in the program group.
Click the Add/Remove Programs icon in the Windows Control
Panel.
Troubleshooting the installation
Use the information in this section to help resolve common problems
encountered while installing the digital sender.
Function key problems
You should see a function key on the control panel for each
functionality that you configured. See the table below if you do not see
a function key.
Function keys on the control panel
If you do not see
Do this
In the configuration menu at the control panel or
EMAIL
the HP JetAdmin software, make sure that all the
required e-mail parameters are configured
(e-mail server address, e-mail default from).
On the HP JetAdmin software E-mail page,
make sure that the Enable Internet E-mail
check box is selected.
FAX
On the HP JetAdmin software Fax page, make
sure that the Enable Fax check box is selected.
Make sure that the HP Digital Sender Service is
installed.
PC
In the ABM, make sure that you have configured
at least one user profile.
COPY
In the ABM, make sure that you have defined at
least one network printer.
JETSEND
Any function key
In the configuration menu at the control panel,
make sure the JetSend parameter is set to “on.”
Try the actions listed above for individual keys.
Use the other information in this installation
troubleshooting section.
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Uninstalling the software 63
Installation problems
Installation problems
Problem
Actions
Verify that your network operating system and computer hardware
Software will not install.
All programs except Systray and Explorer should be closed. To
check, press CTRL+ALT+DELETE. If there are other open programs,
click one, and then click End Task. Repeat for each open
program. Then reinstall the software.
If the problem persists, contact HP customer support.
HP JetAdmin software
did not install.
If the HP JetAdmin software fails to install, the setup program
stops. Check the result code in the file called JAResult.ini in your
Windows\System folder to verify the problem. The result is 1 if the
HP JetAdmin software installed and exited as expected, and 0 if a
problem with the software exists.
Try reinstalling the software. If the problem persists, contact
HP customer support.
The computer cannot
read the installation
compact disc.
The correct drive might not have been specified. Check for the
proper drive letter. Often, it is D or E for the CD-ROM drive.
Check the compact disc for damage. Try using the compact disc
on another computer, or copy the compact disc or disk folders to
the hard drive. Then install from the hard drive.
If the problem persists, contact HP customer support.
You cannot exit the
configuration menu at
the control panel.
The HP JetDirect print server is unconfigured (does not have a
valid IP address). Use the control panel to assign an IP address.
After changing the
default language, the
control panel shows all
the messages in
English regardless of
the language you
selected.
The digital sender is not using the localized messages stored on
the hard drive. Contact HP customer support.
64 Chapter 2 - Installing and configuring
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Installation problems (continued)
Problem
Actions
The discovery process can sometimes take a while. Wait a few
A newly configured
digital sender does not
appear in the
HP JetAdmin software
device list.
minutes.
In the HP JetAdmin software, refresh the database with F5. Or,
click Device and then click Find. In the Find a device dialog box,
type the IP address you assigned and then click Find.
Force a complete new discovery by pressing F7. This might take a
long time if you have a large number of devices on your network.
Then repeat the Device/Find steps.
Go to Options/Preferences on the TCP/IP Discovery page. Add
the IP address to the list of devices for which to search. Click OK
and then press F7 again.
In the HP JetAdmin software, click View and then click Details.
Choose to show the IP address column by clicking View and then
Columns and then adding the IP address to the selected
headings. Click OK to return to the main window device list and
see if the digital sender is listed with its IP address.
The digital sender does
not have a valid IP
address.
If the digital sender was assigned a default IP address or you did
not assign an IP address (either manually at the control panel or
through DHCP or BOOTP), display the self-test page and note the
the HP JetAdmin software, click Device and then click New. You
should see the MAC address for the digital sender listed. Click the
device, click Configure, and then configure an IP address. You
should be able to see the digital sender when you return to the
main window device list.
The digital sender is not
working after you have
installed a new
problem between the digital sender and the HP JetDirect print
server (interface card). If you can display the page, verify that the
TCP/IP status parameter reads “READY.”
JetDirect card.
Ensure that you have installed the interface card correctly.
Make sure that all cabling is securely connected.
Turn the digital sender off and then back on.
For Fast Ethernet (10/100Base-TX) networks only (HP J3113A):
Check the LEDs on the interface card. Depending on your
network, either the 10-Mbps or 100-Mbps LED should be lit. If not,
For Token Ring (IEEE 802.5) networks only (HP J3112A): Make
sure the network data rate on the interface card is set correctly
If the problem persists, contact HP customer support.
EN
Troubleshooting the installation 65
Installation messages
This table contains the error messages that might appear when you
are installing the software and actions to take to resolve the problem.
Note
Messages are listed in alphabetical order.
Installation messages
Message
Description
Actions
Decide if you want to remove
Attention, If you remove this A service used by both the
service, you will not be able digital sender and the HP
to use HP 9100C Digital
Sender and HP Network
ScanJet 5 with this
computer.
the service or not and then
continue with installation.
Network ScanJet 5 scanner is
installed on the Windows NT
computer. If you remove the
service, you also remove
support for the HP Network
ScanJet 5 scanner.
Domain or user name
The domain name or user
Verify the accuracy of the
domain name and user name
you entered, and then try
again.
specified during installation name you entered during
does not exist or user does installation does not exist.
not have Administrator
rights. Check correctness of
Domain and User Name. Do
you want to retry?
Error in removing/
uninstalling the service.
This message occurs if the
HP Digital Sender Service that
you are trying to uninstall is not
installed. If the service is
running, it is stopped before
the uninstall.
Try again.
Error starting the service. If A conflict exists with a running
on this PC there is a HP copy of the HP Digital Sender
Make sure the HP Digital
Sender Service is installed.
Digital Sender Link up and Link.
running there will be a
conflict and the service
cannot start.
If the HP Digital Sender Link
is running, disable it.
Error stopping the service. There was an error in stopping
the HP Digital Sender Service.
Make sure the HP Digital
Sender Service is installed
and running.
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Installation messages (continued)
Message
Description
Actions
Close the HP Digital Sender
Setup has found a Digital
The HP Digital Sender Service
Sender Client Link installed and the HP Digital Sender Link
in your system. The Digital cannot run at the same time on
Link if you want to install the
HP Digital Sender Service.
Sender Service and the
the same computer. If you
Digital Sender Link can not continue to install the HP
ran at the same time. If you Digital Sender Service while
continue all private PC
the HP Digital Sender Link is
users will lose their “Send to running, users will not be able
PC” functionality unless the to receive documents from the
service is stopped. Do you digital sender at their
want to continue?
computers. Also, although
installed, the HP Digital
Sender Service will not start.
Setup has found a HP
Network Scanner Service
installed in your system. Do with the digital sender, it
you want to install a new
service that will replace it
and that will be able to
manage both HP Network
ScanJet 5 and HP 9100C? both the digital sender and the
HP Network ScanJet 5
If you install the HP Digital
Sender Service that comes
Decide if you want to install
the HP Digital Sender Service
or not and continue with the
installation.
replaces the service that was
installed for the HP Network
ScanJet 5 scanner. The digital
sender service can manage
page 61 for further information.
scanner. If you do not install
the HP Digital Sender Service,
the digital sender will not work
on the Windows NT computer.
On this PC the Digital
Sender Service has been
installed by the
The HP Digital Sender Service
is running on the computer.
The HP Digital Sender Link
cannot run unless you stop the
Disable the HP Digital Sender
Service on the computer if
you want to install the HP
Digital Sender Link.
Administrator. The Digital
Sender Link cannot work if service. Without the HP Digital
the service is running. To be Sender Link, the client cannot
able to receive documents receive documents arriving
directly on this PC, the
administrator must disable
the service. Do you want to
continue?
from the digital sender.
Setup was not able to install Error installing the HP Digital
Make sure the HP Digital
Sender Service has not
already been installed.
it. Check if the service is
already installed.
Sender Service.
If the HP Digital Sender
Service is installed, uninstall
and then install it again.
EN
Troubleshooting the installation 67
Installation messages (continued)
Message
Description
Actions
Contact HP customer
The service cannot be
The installation command is
installed with the specified issuing an invalid parameter as
parameters. Its installation part of the command string.
will be stopped.
support.
The specified Domain
Name is too long. Do you
want to retry?
The domain name you entered
is too long.
Check the accuracy of the
domain name and type it
again.
The specified Password is The password you entered is
Check the accuracy of the
password and type it again.
too long. Do you want to
retry?
too long.
The Specified User
The user name you entered is
invalid.
Check the accuracy of the
user name and type it again.
associated to the service
has not a valid Name. Type
user name again. Do you
want to retry?
The specified User Name is The user name you entered is
Check the accuracy of the
user name and type it again.
too long. Do you want to
retry?
too long.
You don’t have
You do not have administrator
Make sure you are part of the
local administrator group.
Administrator rights or user rights, or user information is
Information is not available. not available.
Check if the current user is
part of the local
administrator group. Do you
want to retry?
68 Chapter 2 - Installing and configuring
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3
Administering
Introduction
Administrator activities
Procedures in this chapter explain how to perform these activities. As
the table shows, you perform most of the activities in three places.
Sometimes you can do the same thing in more than one place.
control panel
Used to change configuration parameters and to perform certain
administrator activities. Only the administrator has access to the
configuration menu for performing these activities.
HP Address Book Manager (ABM)
Used to maintain user profiles, public address books, printers for
use with the digital sender, and security, and to back up and
restore address books.
HP JetAdmin software
Used to configure, monitor, and control network devices such as
the digital sender, and to troubleshoot network problems.
The activity log is an important tool for monitoring all digital sender
activities—those initiated by users as well as the administrator. You
EN
Introduction 69
Administrator activities and where performed
Where performed
ABM
Activity
Control panel
HP JetAdmin
Shutdown and restart activities
Shut the digital sender down
remotely without restarting
Configuration/
Tools page
Shut the digital sender down
and restart remotely (reboot)
Configuration/
Tools page
Shut the digital sender down at Configuration menu/
the control panel
TOOLS
Reset activities
Reset address books
Configuration/
Tools page
Reset network parameters
Configuration/
Tools page
Reset the digital sender to
factory defaults
Configuration menu/
TOOLS
Configuration/
Tools page
Backup and restore activities
Back up address books
Tools menu
Restore address books
Tools menu
Restore old firmware images
SHIFT+ALT+F0
(F0 = left function key)
Security and user profile activities
Change administrator password Configuration menu
Digital Sender
Configuration/
menu/Security
Security page
Erase administrator password SHIFT+ALT+r
Determine who can use the
digital sender (registered and
guest users or only registered
users)
Configuration/
Security page
Create and maintain registered
user profiles
Main menu/Users
Change the need for registered
user profile validation
Digital Sender
menu/Security
Configuration/
Security page
Validate registered user profiles
Main menu/Users
70 Chapter 3 - Administering
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Administrator activities and where performed (continued)
Where performed
Activity
Control panel
ABM
HP JetAdmin
Address book activities
Maintain the Public Email
address book
Main menu/Public
Email
Maintain the Public Distribution
Lists address book
Main menu/Public
Distribution Lists
Maintain the Public Fax address
book
Main menu/Public
Fax
Import e-mail addresses from
another e-mail program
Tools menu/
Address Book
Import
Configure an LDAP directory
server for e-mail address
searches
Configuration menu
Tools menu/
Directory
Configuration/
LDAP page
Import e-mail address from an
LDAP directory server
Tools menu/
Address Book
Import
Check address books
Configuration menu/
TOOLS
Tools menu/
Check Address
Books
Clear address books
Edit menu/Clear
Address Books
Notification activities
Control e-mail notifications
when important events occur
Digital Sender
menu/Security
Configuration/
Security page
Control fax notifications
Configuration/
Fax page
Miscellaneous activities
Use the activity log
Tools menu/View
Log
Designate the network printers
that can be used with the ABM
Main menu/Public
Printers
Designate the printer for fax
transaction reports
Main menu/Public
Printers
Display the self-test page
SHIFT+ALT+
EN
Introduction 71
Administrator activities and where performed (continued)
Where performed
ABM
Activity
Control panel
HP JetAdmin
Change the contrast level on
the control panel
SHIFT+ALT+
SHIFT+ALT+
Change default paper size for Configuration menu
scanning
Configuration/
Page Setup
page
Change control panel language Configuration menu
Properties/
Advanced page
Assign an asset number to the
digital sender
Properties/
Advanced page
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Digital sender parameters
The following table lists parameters that determine how the digital
sender works and where you can find them.
Administrator parameters and where found
Where found
HP
Parameter
Control
panel
ABM
Other
JetAdmin
Network parameters
Method for obtaining TCP/IP
configuration
Configuration
menu
Configuration/
TCP/IP page
IP address of digital sender
Configuration
menu
Configuration/
TCP/IP page
IP subnet mask
Configuration
menu
Configuration/
TCP/IP page
Default IP gateway
Configuration
menu
Configuration/
TCP/IP page
DNS (Domain Name System) Configuration
Configuration/
DNS/WINS
page
enabled/disabled
menu
(server
address)
DNS server
Configuration
menu
Configuration/
DNS/WINS
page
Additional DNS servers and
default search domain
Configuration/
DNS/WINS
page
WINS (Windows Internet
Naming Service) enabled/
disabled
Configuration
menu
(server
Configuration/
DNS/WINS
page
address)
WINS primary server
Configuration
menu
Configuration/
DNS/WINS
page
WINS secondary server
Configuration/
DNS/WINS
page
WINS/DNS name-to-address
cache enabled/disabled
Configuration/
DNS/WINS
page
EN
Introduction 73
Administrator parameters and where found (continued)
Where found
Parameter
Control
panel
HP
JetAdmin
ABM
Other
Administrator and security parameters
Administrator name and e-mail Configuration
Configuration/
address
menu
Security page
Administrator password
Configuration Digital
Configuration/
menu
Sender/
Security
Security page
Administrator company
Configuration/
Security page
Preference for requirement to
validate new and changed user
profiles
Digital
Sender/
Security
Configuration/
Security page
Preference for e-mail
Digital
Configuration/
notification when events that
require attention occur
Sender/
Security
Security page
Access rights at the control
panel
Configuration/
Security page
User parameters
User profiles (includes user
password, e-mail address, and
IP address of computer)
Main menu/
Users
Product parameters
Digital sender description
Configuration/
General page
Current date and time
Configuration
menu
Control panel contrast level
Control panel language
SHIFT+ALT+
SHIFT+ALT+
Configuration
menu
Properties/
Advanced
page
Default paper size for scanning Configuration
menu
Properties/
Page Setup
page
Digital sender asset number
Properties/
Advanced
page
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Administrator parameters and where found (continued)
Where found
Parameter
Control
panel
HP
JetAdmin
ABM
Other
Customized function keys and
their destinations (ABM)
Main menu/
Customized
Function
Keys
E-mail service parameters
Enabled/disabled
Configuration
menu (IP
Configuration/
E-mail page
address)
E-mail SMTP server IP
address
Configuration
menu
Configuration/
E-mail page
Network name of e-mail SMTP
server (instead of IP address)
Configuration/
E-mail page
Default contents of SUBJECT Configuration
Configuration/
and FROM fields for
menu
E-mail page
transmissions
Default Full Name associated
Configuration/
with the default FROM field
E-mail page
Language for the body of
e-mail messages
Configuration/
E-mail page
Whether to break apart
messages to fit SMTP server
size limitations
Configuration/
E-mail page
Attachment file type
Configuration/
E-mail page
Destinations in the Public
Email address book
Main menu/
Public Email
LDAP directory service
enabled/disabled
Configuration
menu (server
address)
Configuration/
LDAP page
LDAP server IP address
Configuration
menu
Configuration/
LDAP page
LDAP server network name
(instead of IP address)
Configuration/
LDAP page
LDAP service port number
Configuration
menu
Configuration/
LDAP page
EN
Introduction 75
Administrator parameters and where found (continued)
Where found
Parameter
Control
panel
HP
JetAdmin
ABM
Other
LDAP search root, service
port, account name,
password
Configuration
menu
Configuration/
LDAP page
LDAP authentication
Configuration/
requirement for transactions
with server enabled/disabled
LDAP page
LDAP search timeout and
maximum number of hits
Configuration/
LDAP page
Fax service parameters
Enabled/disabled
Configuration/
Fax page
IP address or network name of
the computer where the
HP Digital Sender Service is
installed
Configuration/
Fax page
LAN fax product name
Configuration/
Fax page
Preferences for fax
notifications
Configuration/
Fax page
Default printer for fax
transaction reports
Main menu/
Public
Printers
LAN fax workarea
Setup
program or
Windows
Control Panel
Services
File format for data sent to the
fax server
Configuration/
Fax page
Fax resolution
Configuration/
Fax page
Maximum fax transmission
speed
Configuration/
Fax page
Maximum number of retries for
each fax transmission
Configuration/
Fax page
Time interval between retries
Configuration/
Fax page
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Administrator parameters and where found (continued)
Where found
Parameter
Control
panel
HP
JetAdmin
ABM
Other
ECM (Error Correction Mode)
transmission enabled/disabled
Configuration/
Fax page
Default accounting code
Configuration/
Fax page
Destinations in the Public Fax
address book
Main menu/
Public Fax
Send to computer parameters
Enabled or disabled
HP Digital
Sender Link
IP addresses of receiving
computers
User profiles
Default receive inbox
HP Digital
Sender Link
Path to the working folder
HP Digital
Sender Link
Target program used to view
and work with sent documents
HP Digital
Sender Link
Preference for whether the
send also launches the target
program
HP Digital
Sender Link
File format for sending to the
computer
User profiles
Convenience copy parameters
Network printers available for
convenience copying
Main menu/
Public
Printers
EN
Introduction 77
Using the configuration menu at the control panel
configuration menu at the control panel.
Note
The configuration menu is available only to the administrator if an
change this password.
Configuration menu keys
While in the configuration menu, you use both keypad keys and
labeled function keys to move through, select, and save values. The
following two tables explain these keys.
Keypad keys
Use this key
To do this
SHIFT+ALT+
At the control panel
Open the configuration menu.
The digital sender must be idle before using (green light
under
is off).
In the configuration menu
Scroll through the list of parameters.
In the dialog for a parameter
Move between fields.
and
Increase or decrease values.
In the dialog for a parameter
Accept the value in the current field and move to the
next field.
TAB and
In the dialog for a parameter
Accept the value in the current field and move to the
previous field.
SHIFT+TAB and
SHIFT+BACK
In the dialog for a parameter
Delete the contents of the active field.
In the dialog for a parameter
Confirm the value and close the dialog (same as using
the OK function key).
Up and down arrow Scroll through the choices in a list.
keys
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Function keys
Use this key To do this
CANCEL
In the dialog for a parameter
Cancel any changes made and close the dialog.
CLEAR
In the dialog for a parameter
Delete the contents of a field.
For some parameters, set the default value.
EXIT
OK
In the configuration menu
Close the configuration menu and discard all changes you
made.
In the configuration menu
Open the dialog for the parameter you selected so that
you can make changes.
In the dialog for a parameter
Confirm the value and close the dialog.
SAVE
In the configuration menu
Close the configuration menu and save the values you
entered.
TOOLS
In the configuration menu
Display a list with the following choices: Shutdown,
Factory defaults, and Check Address Books.
EN
Using the configuration menu at the control panel 79
Configuration menu parameters
See the following table for an explanation of the parameters in the
configuration menu.
Parameters that use an IP address can show only the numeric
address, even when a symbolic name has been assigned to a device.
Configuration parameters on the control panel
Parameter
Description
Date
Current date.
CLEAR sets the date to Jan 1, 1980.
Time
Current time (24-hour clock).
CLEAR sets the time to midnight (0:0).
Paper Size
Default size for the scanning area. Users can override
this setting at the control panel.
Choices: Letter, A4, or Legal.
Language
Language in which keys and messages appear at the
control panel.
Choices: English, French, German, Italian, or Spanish.
The language changes as soon as you select a
different language.
IP Configuration
To specify how the digital sender HP JetDirect print
server obtains its TCP/IP configuration. Choices:
MANUAL. From the control panel or using
management software such as the HP JetAdmin
software (you then use the IP Address, IP Subnet
Mask, and IP Gateway parameters).
BOOTP (Boot Protocol) or DHCP (Dynamic Host
Configuration Protocol). Automatically from the
network (the IP Address, IP Subnet Mask, and IP
Gateway parameters are ignored). A corresponding
server must be running and properly configured.
The next time you open the configuration menu, you
see the values that the HP JetDirect print server
Two things happen if you configured the IP address
using BOOTP or DHCP and later change the IP
address at the control panel or in the HP JetAdmin
software: (1) the IP address that was assigned is
released and (2) the setting for this parameter changes
to MANUAL.
Changing this value causes the digital sender to shut
down and restart.
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Configuration parameters on the control panel (continued)
Parameter
Description
IP Address
Unique TCP/IP network address of the HP JetDirect
print server in the digital sender. Required for the
digital sender to work.
CLEAR sets the address to 00.00.00.00.
Changing this value causes the digital sender to shut
down and restart.
IP Subnet Mask
If subnets are used, the filter used to identify the
subnet of the HP JetDirect print server in the digital
sender.
CLEAR sets the address to 00.00.00.00.
Changing this value causes the digital sender to shut
down and restart.
IP Gateway
IP address of the gateway server used to send packets
off the local network.
CLEAR sets the address to 00.00.00.00.
Changing this value causes the digital sender to shut
down and restart.
Administrator Full
Name
Full name of the administrator.
Up to 32 characters are allowed.
Administrator
Password
Password for this digital sender.
You can have a different password for each digital
sender. Up to 15 characters are allowed. The password
is case-sensitive.
Administrator E-mail Administrator e-mail address.
This address is used by the digital sender to send
e-mail notifications. Up to 255 characters are allowed.
E-mail Server
Addr.
IP address of the e-mail SMTP-MIME server.
CLEAR sets the address to 00.00.00.00.
If left blank or cleared, the e-mail service is disabled.
Both the E-mail Server Addr. and Email Default From
parameters must be enabled for the e-mail service to
work.
EN
Using the configuration menu at the control panel 81
Configuration parameters on the control panel (continued)
Parameter Description
Email Default From Default e-mail address for the FROM field in
e-mail messages from the digital sender. This default
address is used only when:
users have not registered at the control panel and
send an e-mail message without entering anything
in the FROM field
registered users do not have an e-mail address in
their profile and send an e-mail message
Up to 255 characters are allowed.
If left blank or cleared, the e-mail service is disabled.
Both the E-mail Server Addr. and Email Default From
parameters must be enabled for the e-mail service to
work.
Note:
You must provide a default e-mail address to
prevent users from sending anonymous e-mail
messages.
Email Default
Subject
Default text for the SUBJECT field in e-mail messages
sent by the digital sender.
This default text is used only when users do not
provide a subject of their own directly from the control
panel keypad.
Up to 128 characters are allowed.
E-mail Quality
Default image quality used for documents sent by
e-mail.
Choices: B/W Document, Color Document,
Color-B/W Photo.
LDAP Server
Address
IP address of the server that hosts the LDAP
(Lightweight Directory Access Protocol) directory for
e-mail address searches.
CLEAR sets the address to 00.00.00.00.
If left blank or cleared, the function is disabled.
LDAP Search Root Basepoint (root) from which to start searches for
names on the LDAP directory server. Directories are
often represented in a hierarchical way using a tree.
The basepoint might be a country, an organization, or
other type of group. Not all servers require this
information.
Up to 512 characters are allowed.
See the digital sender website for examples
(http://www.digitalsender.hp.com).
LDAP Service Port TCP/IP port number on which the LDAP directory
server is listening. The default port is 389.
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Configuration parameters on the control panel (continued)
Parameter
Description
LDAP Account
Name
Account name used when the LDAP server requires an
authenticated login. Up to 512 characters are allowed.
LDAP Password
PC Quality
Password associated with the LDAP Account Name.
Default image quality used for documents sent to
computers.
Choices: B/W Document, Color Document,
Color-B/W Photo.
JetSend
Used to enable the JetSend service.
The setting is either on or off.
DNS Server
Address
IP address of the DNS server. Used for DNS (Domain
Name System) symbolic name resolution if you identify
servers and devices on your network by network name
instead of by IP address.
CLEAR sets the address to 00.00.00.00.
If left blank or set to 00.00.00.00, the function is
disabled.
Notes:
You can use the HP JetAdmin software to specify
up to four more DNS servers for use in resolving
DNS names. Configure this on the DNS/WINS
page.
On the DNS/WINS page, you can enable both DNS
and WINS at the same time. When both are
enabled, the digital sender attempts to resolve
network names using WINS first, and then DNS.
DNS Domain
If DNS name resolution is used, the IP address of the
domain for the DNS server. Up to 256 characters are
allowed.
If left blank, the function is disabled.
WINS Server
Address
IP address of the WINS server. Used for WINS
(Windows Internet Naming Service) symbolic name
resolution if you identify servers and devices on your
network by network name instead of by IP address.
CLEAR sets the address to 00.00.00.00.
If left blank or set to 00.00.00.00, the function is
disabled.
Note:
You can use the HP JetAdmin software to specify a
secondary WINS server. Configure this on the DNS/
WINS page.
EN
Using the configuration menu at the control panel 83
To configure parameters at the control panel
1
Make sure the digital sender is idle (the green light under the
button is off).
2
3
At the control panel, press SHIFT+ALT+
.
If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4
5
When the configuration menu appears, select the parameter you
want.
for information on how to enter and change values for the different
parameters.)
6
When finished, return to the configuration menu and press SAVE.
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Controlling notifications
The digital sender notifies administrators and users of events in
several ways:
control panel messages
messages.
activity log entries
The activity log is a record of digital sender use and system
for information on how to access the activity log.
e-mail welcome message for new user profile
Every time you or a user creates a user profile, the digital sender
sends a “welcome” message to the owner of the profile. The
message serves the following purposes:
• notifies to which digital sender the profile has been added
• notifies that the profile is active and available at the control
panel
• validates correctness of the “from” information in the profile
• provides a printed copy of the user profile contents
e-mail message when important events occur
The administrator can choose to receive e-mail messages for
important events that occur—for example, if there is a change to
fax transmission notifications
Printed reports and e-mail messages with information about fax
transmissions are provided if your LAN fax product supports
notifications and if you have configured the digital sender for
them. See the description of notifications on the HP JetAdmin
notification of e-mail delivery (DSN)
Users can enable or disable the Delivery Status Notification
(DSN) feature in their user profiles if DSN is supported by your
system. If the feature is enabled, the user receives a notification
of e-mail delivery, but not a return copy of the message.
EN
Controlling notifications 85
Notes about notifications:
E-mail notifications require that the recipients have an e-mail
address configured in their user profile.
Your system might support DSN, but not all systems do. The
route to an e-mail destination might include a node that does not
support DSN. If DSN is not supported through the entire path, a
return notification might not occur.
All pending notifications are lost when you reset network
parameters and when fatal errors occur in operation. If anyone
turns the digital sender off, the notification for the job that was last
submitted might also get lost (however, you can check the activity
log to see if that particular transmission was successful).
To control whether you receive e-mail messages
when important events occur using the ABM
1
2
3
Start the ABM.
On the Digital Sender menu, click Security.
Select your preference for Notify me through e-mail when
events that require my attention occur.
4
Click OK.
To control whether you receive e-mail messages
when important events occur using the HP JetAdmin
software
1
2
3
4
5
Start the HP JetAdmin software.
On the device list, select the digital sender you want.
Click Device and then click Modify.
In the Configuration window, click Security.
Select your preference for Notify me through e-mail when
events that require my attention occur.
6
Click OK.
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To control printed transaction reports and e-mail
messages for fax transmission
1
2
3
4
5
6
Start the HP JetAdmin software.
On the device list, click the digital sender you want.
Click Device and then click Modify.
In the Configuration window, click Fax.
Select your preferences for notifications.
Click OK.
EN
Controlling notifications 87
Shutting down and restarting
Use the shutdown procedure for the following reason:
to prepare the digital sender to be physically turned off (for
example, when you need to replace a part)
Notes about the procedure:
Shutdown locks the digital sender from use until you restart it.
The procedure does not turn the power off. Jobs in process might
be interrupted.
You can shut the digital sender down at the control panel, or do it
remotely using the HP JetAdmin software.
You cannot discover the digital sender on the network using the
HP JetAdmin software until you restart it.
To shut down using the control panel
1
Make sure the digital sender is idle (the green light under the
button is off).
2
3
At the control panel, press SHIFT+ALT+
.
If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4
5
6
When the configuration menu appears, press TOOLS.
Select Shutdown and press OK.
Press OK to confirm that you want to shut down.
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To shut down and (optionally) restart using the HP
JetAdmin software
1
Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2
3
4
5
6
Start the HP JetAdmin software.
In the device list, click the digital sender you want to shut down.
Click Device and then click Modify.
In the Configuration window, click Tools.
Click one of the following:
Shutdown
Re-boot
Shut down without restarting
Shut down and then restart
7
8
Click OK.
Click OK to confirm that you want to shut down.
EN
Shutting down and restarting 89
Resetting
Resetting address books
Use this procedure for the following reasons:
when you want to clear the e-mail addresses of all address books
and reenter the addresses (for example, if significant changes to
e-mail addresses in your company have occurred)
as a general practice before you restore address books, so that
when instructed to do so by troubleshooting steps or
HP customer support
Resetting address books does the following:
erases the administrator password
locks the digital sender from use until the reset is complete
erases the contents of all public and private address books
erases all activity logs
CAUTION
This action cannot be undone.
To reset address books
1
Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2
3
4
5
6
7
Start the HP JetAdmin software.
In the device list, click the digital sender you want to reset.
Click Device and then click Modify.
In the Configuration window, click Tools.
Click Reset address book, and then click OK.
Click OK to confirm that you want to reset.
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Resetting network parameters
Use this procedure for the following reasons:
when you move the digital sender from one network to another
network
when instructed to do so by troubleshooting steps or
HP customer support
Resetting network parameters does the following:
locks the digital sender from use until the reset is complete
erases the configuration for TCP/IP, DNS/WINS, security (except
the administrator password), e-mail, fax, and LDAP settings
erases all pending fax notifications
removes the digital sender from the list of devices in the
HP JetAdmin software (since the digital sender is no longer a
configured device), which means that it can no longer be
discovered over the network
Notes about the procedure:
The procedure does not touch address books in the ABM.
After you reset the network parameters, neither you nor any users
can use the digital sender again until you have reconfigured it,
CAUTION
This action cannot be undone.
To reset network parameters
1
Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2
3
4
5
6
7
Start the HP JetAdmin software.
In the device list, click the digital sender you want to reset.
Click Device and then click Modify.
In the Configuration window, click Tools.
Click Reset network parameters, and then click OK.
Click OK to confirm that you want to reset.
EN
Resetting 91
Resetting to factory defaults
Use this procedure for the following reasons:
when you want to completely reconfigure the digital sender and
all address books
when instructed to do so by troubleshooting steps or
HP customer support
Resetting the digital sender to factory defaults is a combination of
resetting address books and resetting network parameters. It does
the following:
erases the administrator password
locks the digital sender from use until the reset is complete
erases the configuration for TCP/IP, DNS/WINS, security, e-mail,
fax, and LDAP settings
erases all pending fax notifications
erases the contents of all public and private address books
removes the digital sender from the list of devices in the
HP JetAdmin software (since the digital sender is no longer a
configured device), which means that it can no longer be
discovered over the network
Notes about the procedure:
After you reset the digital sender to the factory defaults, neither
you nor any users can use the digital sender again until you have
You can use either the control panel or the HP JetAdmin software
to reset the digital sender to the factory defaults.
CAUTION
This action cannot be undone.
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To reset to factory defaults using the control panel
1
Make sure the digital sender is idle (the green light under the
button is off).
2
3
At the control panel, press SHIFT+ALT+
.
If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4
5
6
When the configuration menu appears, press TOOLS.
Select Factory defaults and press OK.
Press OK to confirm that you want to shut down.
To reset to factory defaults using the HP JetAdmin
software
1
Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2
3
4
5
6
7
Start the HP JetAdmin software.
In the device list, click the digital sender you want to reset.
Click Device and then click Modify.
In the Configuration window, click Tools.
Click Reset to factory defaults, and then click OK.
Click OK to confirm that you want to reset.
EN
Resetting 93
Backing up and restoring address books
Backing up
Use this procedure for the following reasons:
as a part of your regular routine for backing up important
information
before you make a large number of changes in the HP Address
Book Manager
to make a copy of information so that you can replicate it on
another digital sender
when instructed to do so by troubleshooting steps or
HP customer support
Notes about the procedure:
The administrator and users can both back up address books, but
they have different capabilities:
• administrator
Can save a copy of all public and private address books, user
profiles, printer assignments, and function key assignments.
• users
Can save a copy of only their private address books.
The procedure does not back up any configuration performed at
the control panel or through the HP JetAdmin software.
The complete activity log is included in the backup.
You can save the backup file only on a computer where the
HP Digital Sender Link has write access.
Backup requires from 10 to 20 minutes (depending on the amount
of information being backed up).
The backup creates 19 files. We recommend that you store these
backup files in an otherwise empty folder.
Backup requires an average of 50 to 100 MB of free hard disk
space.
Do not delete, rename, or make any changes to the backup files.
If you do, the complete set becomes unusable.
Backing up locks the digital sender and the ABM from use until
the backup is complete.
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The backup creates a Notify.dat file that contains one of the codes
shown in the following table. You can find this file in the folder you
choose to place the backup.
Status information in the Notify.dat file
Code
OK
Action
The backup completed successfully. No action required.
FAIL01
Retry. If the problem persists, note the code and contact
HP customer support.
FAIL02
Retry. If the problem persists, note the code and contact
HP customer support.
FAIL04
FAIL05
Note the code and contact HP customer support.
Retry. If the problem persists, note the code and contact
HP customer support.
FAIL06
Retry. If the problem persists, note the code and contact
HP customer support.
To back up
1
Make sure that no one is using the digital sender. The backup
interrupts any job in process.
2
Make sure the HP Digital Sender Link is running on the computer
on which you will be storing the backup.
3
4
5
Start the ABM.
On the Tools menu, click Backup.
For the Backup Directory field, click Browse to select the folder
in which you want to store the backup.
6
Click Start.
You cannot stop the backup once you have started it. Clicking
Cancel only closes the window that monitors the operation.
7
8
A dialog box appears if the folder you chose already contains
files. You can either delete the files and continue the backup, or
return to step 5.
Check the status of the backup in the following places when it has
finished:
Notify.dat file (see the description in this section)
EN
Backing up and restoring address books 95
Restoring
Use this procedure for the following reasons:
to replace the address book information in a digital sender
to copy the address books from one digital sender to another
digital sender (these digital senders do not have to be on the
same network)
when instructed to do so by troubleshooting steps or
HP customer support
Notes about the procedure:
Restoring destroys the previous version of address books on the
computer that is receiving the restore.
The digital sender you restore the information to does not have to
be the same one that was backed up.
A restore requires from 10 to 20 minutes (depending on the
amount of information being restored.)
Restoring locks the digital sender and the ABM from use until the
restore is complete.
Restoring also includes the activity log.
The restore creates a Notify.dat file that contains one of the codes
shown in the following table. You can find this file in the restore folder.
Status information in the Notify.dat file
Code
OK
Action
The restore completed successfully. No action required.
FAIL01
Retry. If the problem persists, note the code and contact
HP customer support.
FAIL02
Retry. If the problem persists, note the code and contact
HP customer support.
FAIL04
FAIL05
Note the code and contact HP customer support.
Retry. If the problem persists, note the code and contact
HP customer support.
FAIL06
Retry. If the problem persists, note the code and contact
HP customer support.
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To restore
1
Make sure that no one is using the digital sender. The restore
interrupts any job in process.
2
Make sure the HP Digital Sender Link is running on the computer
that is to receive the restored files.
3
4
5
Start the ABM.
On the Tools menu, click Restore.
For the Restore Directory field, click Browse to locate the folder
that contains backup files.
6
Click Start.
You cannot stop the restore once you have started it. Clicking
Cancel only closes the window that monitors the operation.
7
8
Click OK to confirm that you want to continue the restore.
Check the status of the restore in the following places when it has
finished:
Notify.dat file (see the description in this section)
EN
Backing up and restoring address books 97
Creating and maintaining user profiles
This section contains information about user profiles that pertains to
the administrator. See the user guide or the ABM online help for
details on other use.
Both users and the administrator have the ability to create a user
profile. However, there are important differences in their capabilities:
Users can see and change only their own profile. The
administrator can see and change any user profile.
Users cannot validate their own profile. If the administrator has
set up security to require validation, only the administrator can do
To create a user profile
1
2
3
4
Start the ABM.
In the ABM main window, click Users.
On the File menu, click New.
Complete the information in the New User Profile dialog box
Click Delivery Notification if you want the user to receive
e-mail notifications regarding e-mail transmissions. Note that
this feature works only if your system supports DSN (Delivery
Status Notification) and if you supply an e-mail address for the
user in this profile.
Click Add E-mail address to Public Address Book to add
the user to the Public Email address book.
Make sure you select the Account Enabled check box.
When finished, click Add.
5
6
7
If you want to add another user profile, repeat steps 4 and 5.
When finished, click Close.
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To change a user profile
1
2
3
4
5
6
Start the ABM.
In the ABM main window, click Users.
Click the user whose profile you want to change.
On the File menu, click Properties.
Make your changes in the User Profile Properties dialog box.
Click Change to confirm the changes and return to the main
window.
To delete a user profile
1
2
3
4
Start the ABM.
In the ABM main window, click Users.
Click the user whose profile you want to delete.
On the File menu, click Delete.
EN
Creating and maintaining user profiles 99
Controlling security
Determining who can use the digital sender
The administrator determines who can use the digital sender: only
registered users (those with a user profile) or both registered users
and guest users.
To determine who can use the digital sender
1
2
3
4
5
Start the HP JetAdmin software.
In the device list, click the digital sender.
Click Device and then click Modify.
In the Configuration window, click Security.
Use the Allow guest users field to indicate your preference
(anyone or only registered users).
6
Click OK.
Changing or setting administrator password
You can change the administrator password using the control panel,
the ABM, or the HP JetAdmin software.
Note
The administrator password is case-sensitive.
To change or set administrator password using the
control panel
1
Make sure the digital sender is idle (the green light under the
button is off).
2
3
At the control panel, press SHIFT+ALT+
.
If an administrator password is already required, the HP 9100C
Login dialog box appears. Type the password and press OK.
4
When the configuration menu appears, select Administrator
Password and then press OK.
5
Type the old administrator password and press
Type the new password and press
Type the new password again and press CONFIRM.
Press SAVE to save the password and exit the menu.
.
6
7
8
.
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To change or set administrator password using the
ABM
1
2
Start the ABM.
On the Digital Sender menu, click Security. The Security Level
dialog box appears.
3
4
5
Type the new password in the New box.
Type the new password again in the Confirm New box.
Click OK.
To change or set administrator password using the
HP JetAdmin software
1
2
3
4
5
Start the HP JetAdmin software.
In the device list, click the digital sender.
Click Device and then click Modify.
In the Configuration window, click Security.
Click Change password. The Change administrator password
dialog box appears.
6
7
Type the current password in the Old field. Type the new
password in the New field and then type it again in the Confirm
new field.
Click OK.
Erasing administrator password
If you erase the administrator password, any user can connect to the
digital sender as the administrator and perform sensitive
administrator activities (such as erasing user address books and
resetting the digital sender to factory defaults).
After you have erased the administrator password, you can reassign a
To erase administrator password
At the control panel, press SHIFT+ALT+r.
EN
Controlling security 101
Controlling whether the administrator must
validate new or changed user profiles
Any ABM user can create or change a user profile. However, the
administrator controls what happens then:
New user profile or change is accepted at once
Users can immediately access public address books and their
private address books at the control panel.
New user profile or change must be validated by the
administrator
Users receive a notification that their user profile has been
submitted, but needs validation. Work on any private address
books is not lost, but private address books are not available on
the digital sender until the administrator has validated the user
profile. The administrator also receives notification (if the option
for notification when important events have occurred is enabled,
Note
The following user profile changes do not require validation, even if the
validation requirement has been set: password, file format, and e-mail
delivery notification (DSN).
To change the validation requirement using the ABM
1
2
3
Start the ABM.
On the Digital Sender menu, click Security.
Select your preference for Administrator must always validate
creation/changes of user profiles.
4
Click Change.
To change the validation requirement using the HP
JetAdmin software
1
2
3
4
5
Open the HP JetAdmin software.
In the device list, click the digital sender.
Click Device and then click Modify.
In the Configuration window, click Security.
Select your preference for Administrator must always validate
creation/changes of registered user profiles.
6
Click OK.
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Validating a new or changed user profile
Use this procedure when new or changed user profiles require
requirement is set). Users cannot access their private address books
at the control panel until their profiles have been validated.
To validate a new or changed user profile
1
2
3
4
5
Start the ABM.
In the ABM main window, click Users.
Click the user profile that needs validation.
On the File menu, click Properties.
In the User Properties dialog box, select the Account Enabled
check box.
6
Click Change.
EN
Controlling security 103
Working with address books
This section contains information about address books that pertains
to the administrator.
When you log in to the HP Address Book Manager as administrator,
the main window lists the following:
Public Email
Contains e-mail addresses available to any user. Only the
administrator can change information in this address book (see
Public Fax
Contains fax destinations available to any user. Registered users
and the administrator can change information in this address
book (see the user guide or the ABM online help for steps).
Public Distribution Lists
Contains predefined groups of e-mail addresses available to any
user. Only the administrator can change information in this
Users
Contains a list of all registered users (the main window that users
see contains only their own name). You can select any user and
see and change information in their private address books (see
the user guide or the ABM online help for steps).
Public Printers
Contains the network printers that users can access from the
digital sender to make copies of a document. Only the
administrator can change information in this address book (see
Customized Function Keys
Contains the function keys that have been customized to support
third-party programs. Only the administrator can configure this
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Maintaining the Public Email address book
Only the administrator can change information in the Public Email
address book.
To add an address to the Public Email address book
1
2
3
Start the ABM.
In the ABM main window, click Public Email.
On the File menu, click New. The New E-mail dialog box
appears.
4
5
6
Complete the information in the dialog box and then click Add.
Repeat step 4 for each address you want to add.
When finished, click Close.
To delete an address from the Public Email address
book
1
2
3
Start the ABM.
In the ABM main window, click Public Email.
When the list of addresses appears, click the one you want to
delete.
4
5
On the File menu, click Delete.
Click Yes to confirm.
Maintaining the Public Distribution Lists
address book
Only the administrator can change information in the Public
Distribution Lists address book.
To add a list to the Public Distribution Lists address
book
1
2
3
4
Start the ABM.
In the ABM main window, click Public Distribution Lists.
On the File Menu, click New. The words “New List” appear.
Type over the words “New List” with the name for the distribution
list.
5
Press ENTER.
EN
Working with address books 105
To delete a list from the Public Distribution Lists
address book
1
2
3
4
5
Start the ABM.
In the ABM main window, click Public Distribution Lists.
Click the distribution list you want to delete.
On the File menu, click Delete.
Click Yes to confirm.
To add addresses to a distribution list
1
2
Start the ABM.
In the ABM main window, open the e-mail address book or
distribution list that contains the addresses you want to add to a
list.
3
Select the addresses you want to add.
Note
To select a continuous set of e-mail addresses, click the first one, hold
down SHIFT, andclickthelastoneyou want; theentire setishighlighted.
To select more than one individual address, click the first one, hold
down CTRL, and click the others that you want, one at a time; the
addresses you select are highlighted.
4
5
6
7
On the Edit menu, click Copy.
Click Public Distribution Lists.
Click the distribution list you want to change.
On the Edit menu, click Paste. The new destinations are added
to the list.
To delete addresses from a distribution list
1
2
Start the ABM.
In the ABM main window, click the distribution list that contains
the addresses you want to delete.
3
Select the addresses. (See the note above for tips on selecting
them.)
4
5
On the File menu, Click Delete.
Click OK to confirm the deletion.
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Importing e-mail addresses into address
books
This section contains information about importing e-mail addresses
that pertains to the administrator.
Both users and the administrator can import e-mail addresses into the
digital sender, but they have different capabilities:
Users can import e-mail addresses only into their private e-mail
address books. The administrator can import e-mail addresses
into the Public Email address book.
Users can import CSV (comma-separated value) files and LDIF
(LDAP Data Interchange Format) files. The administrator can
import these types of files, as well as HPBC (Hewlett-Packard
Batch Configuration) files. See the explanations and examples of
these three file formats below.
The administrator can choose to erase the contents of the
address book into which the e-mail addresses are being
imported, thus replacing the entire list. Users do not have this
option.
The procedures are the same for users and the administrator. See the
user guide or the ABM online help for steps.
A record of problems encountered during import is kept in a log file
called ImportAB.log. You can find this log in the Windows\Temp folder
of the computer on which the ABM is running. If errors occur during
the import, a message box asks if you want to view the log file then.
You can view the file at a later time as well, using any program (such
as Notepad) that reads .txt files.
EN
Working with address books 107
LDAP Data Interchange File (LDIF)
Characteristics of the file:
ASCII format
File extension of .ldif
For detailed and current information on this file format, see the LDIF
technical specifications maintained by the Internet Engineering
Task Force (IETF) at the following location:
http://search.ietf.org/internet-drafts/draft-good-ldap-ldif-00.txt
Example:
dn: cn=Mark White,[email protected]
cn: Mark White
sn: White
givenname: Mark
objectclass: top
objectclass: person
locality: Bergamo, Italy
mail: [email protected]
telephonenumber: 123 123 [(+39 35) 123-123]
o: acme.com
dn: cn=bob red,[email protected]
cn: bob red
sn: red
givenname: bob
objectclass: top
objectclass: person
locality: Boise, Idaho USA
mail: [email protected]
telephonenumber: 333 333 333
o: red.com
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Comma-Separated Value (CSV)
Characteristics of the file:
ASCII format
one entry per line
file extension of .csv
fields on the command line are separated by a comma (,)
quotes around the name are needed if you want to include a
comma in the name
Example:
"Mark, White",[email protected]
Bob Red,[email protected]
EN
Working with address books 109
Hewlett-Packard Batch Configuration (HPBC)
Characteristics of the file:
ASCII format
one command per line
file extension of .hpb
fields on the command line are separated by a space
quotes around the name are needed if you want to include a
space in the name
Commands that can be included in the file:
CA emailab
Clear all entries in the Public Email address
book. If used, this must be the first line in the
file.
SE emailab
Add the entry to the Public Email address book.
A user name and e-mail address are required.
This command can be mixed in the file with DE
commands.
DE emailab
Delete the entry from the Public Email address
book. A user name is required. This command
can be mixed in the file with SE commands.
Example:
CA emailab
SE emailab “Mark White” “[email protected]”
SE emailab “Bob Red” “[email protected]”
DE emailab “Alice Jones”
SE emailab “Dennis Johnson” “[email protected]”
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Managing printers
To enable convenience copying or printing of fax transaction reports,
you need to set up at least one printer for use with the ABM. The list
of printers that you make available appears in the ABM main window
under Public Printers.
The printers you choose must already be configured on the network.
You can set up any number of printers for convenience copying. At the
digital sender, users then select the one they want to use. Only one
printer can be used for fax transaction reports (users do not have a
choice).
To add a printer to the Public Printers list
1
2
3
Start the ABM.
In the ABM main window, click Public Printers.
On the File menu, click New. The New Printer dialog box
appears.
4
5
Enter Name, Network Address, and Type.
If you want this printer to be the one that prints fax transaction
reports, select the Set as Default Printer for Reports check box.
If another printer has already been set as the default printer, a
dialog box asks you to confirm that you want to change.
6
Click Add.
Note
Fax transaction reports are possible only if your LAN fax product
supports notifications and if you have enabled them (see the
description of notifications on the HP JetAdmin software Fax page
To delete a printer from the Public Printers list
1
2
3
4
5
Start the ABM.
Click Public Printers.
Click the printer you want to delete.
On the File menu, click Delete.
Click Yes to confirm.
EN
Managing printers 111
To designate the printer for fax transaction reports
If the printer you want to use for fax transaction reports has not been
Printer for Reports check box.
If the printer has already been set up for use with the ABM, follow the
steps below.
Note
Fax transaction reports are possible only if your LAN fax product
supports notifications and if you have enabled them (see the
description of notifications on the HP JetAdmin software Fax page
1
2
3
4
5
6
Start the ABM.
In the ABM main window, click Public Printers.
Click the printer you want to use for fax transaction reports.
On the File menu, click Properties.
Select the Set as Default Printer for Reports check box.
Click Change.
If another printer has already been set as the default printer, a
dialog box asks you to confirm that you want to change.
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Using the activity log
The digital sender keeps a record of events in an activity log (see the
box below). Every event has an “owner”—the individual who initiated
the action. System events (such as configuration changes made at
the control panel) name the administrator as their owner.
Both users and the administrator can view the log, but they have
different capabilities:
Users can view only the events they own as registered users and
the events initiated by guests users. The administrator can view
the log for the administrator, or the log for any user (registered or
guest).
The activity log for a user can hold up to 100 events. The log for
the administrator can hold up to 200 events.
When the maximum number of entries in the activity log is
reached, new events begin overwriting the oldest events.
You can view the log, copy and paste it into another program, save it
to a separate file, print it, or clear it.
the messages.
Events recorded in the activity log
shutdown and restart
system errors
success or failure of an activity
user profile activity
erase of address book contents
backup
changes in configuration made with the
configuration menu at the control panel
change to e-mail configuration
change to fax configuration
convenience copy enabled or disabled
change to security configuration
restore
firmware upgrade
Information recorded about each event
date
description of event
time
severity of event
(normal, warning, error, fatal)
owner
EN
Using the activity log 113
To view the activity log for guest user or
administrator
1
2
3
4
Start the ABM.
On the Tools menu, click View Log.
Click either Administrator or Guest.
You can keep the activity viewer open while you work on your
computer. To close it, on the File menu, click Exit.
To view the activity log for a registered user
1
2
3
4
5
6
Start the ABM.
Click Users.
Click the user whose log you want to see.
On the Tools menu, click View Log.
Click the user name.
You can keep the activity viewer open while you work on your
computer. To close it, on the File menu, click Exit.
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To use the activity log
The activity viewer shows different information about the messages
arranged in columns. You can sort the messages by the type of
information (for example, by severity in order to list all fatal messages
first). To do this, click the top of the column containing that
information. The status bar at the bottom of the viewer shows how
many messages are in the log for each type of message.
Using the activity log
To do this
Print the log
Copy the log
Action
On the File menu, click Print.
You can copy all or parts of the log to the Windows
Clipboard and then paste it into another program (such as
Microsoft Excel). The program you paste the log into must
accept tab-delimited files.
Select the portion of the log you want to copy. On the Edit
menu, click Copy to place the information in the
Clipboard.
Save the log
Clear the log
On the File menu, click Save As. Name the file using your
preferred format, choose a folder, and click OK.
Clearing the log is useful if you are troubleshooting
problems. Once you clear the log, entries reflect only
current conditions. Clearing the log is also useful when
you have moved the digital sender, or made major
configuration changes.
On the Edit menu, click Clear.
Refresh the log If you have left the log open while you have been working,
you might need to refresh the log to see the most current
information.
On the Edit menu, click Refresh.
EN
Using the activity log 115
Displaying the self-test page
The self-test page displays useful information about the digital sender
(see the table on the next page). Use it for the following reasons:
verify configuration settings
verify the operating status of the HP JetDirect print server
learn the MAC address of the digital sender
learn firmware version numbers
The self-test page is in English only (even if you configure the control
panel for a different language).
To display the self-test page
1
Make sure the digital sender is idle (the green light under the
button is off).
2
At the control panel, press the following while at the main menu or
during login:
SHIFT+ALT+
3
To leave the self-test page, press EXIT.
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Self-test page parameters
Parameter
FW Ver.
Descriptions
Version of firmware installed in the digital sender.
FW Date
Release date of the firmware installed in the digital sender.
JetDirect Prd. #
Product number of the HP JetDirect print server:
HP J3110A
Ethernet (10Base-T) networks
HP J3111A
Ethernet (10Base-T, 10Base-2) and LocalTalk networks
HP J3112A
Token Ring (IEEE 802.5) networks
HP J3113A
Fast Ethernet (10/100Base-TX) networks
JetDirect FW Rev.
MAC Address
IP Address
Version of firmware installed on the HP JetDirect print server
(G.xx.xx).
Unique LAN hardware address assigned to the HP JetDirect print
server at the time of manufacture (for example, 0060B072525E).
Unique TCP/IP address of the HP JetDirect print server. This is
assigned by the administrator.
Subnet Mask
TCP/IP status
If subnets are used, the filter used to identify the subnet of the
HP JetDirect print server. This is assigned by the administrator.
Status of the connection to the network:
INITIALIZING
The HP JetDirect print server is searching for a valid IP address.
After 2 minutes, a default IP address is automatically assigned.
READY
The HP JetDirect print server has been assigned an IP address
and is actively connected to the network.
ERROR
A network or HP JetDirect print server error has been detected.
Gateway Addr.
IP address of the default gateway server used to communicate with
nodes on other subnets or networks.
Received pkts
Bad packets
Framing err.
Total number of packets received without error.
Total number of packets received with errors.
Total number of packets received that contained a CRC (cyclic
redundancy check) or framing (alignment) error.
Transm. pkts
Collisions
Total number of packets transmitted without error on the network.
Total number of packets that were not transmitted due to successive
collisions.
EN
Displaying the self-test page 117
Self-test page parameters (continued)
Parameter
Descriptions
Late collisions
Total number of packets that were not transmitted due to late
collisions (collisions after the 64th byte of a packet).
Log Server Addr.
JetDirect Cfg.
IP address of the host computer that receives syslog messages from
the HP JetDirect print server.
Indicates how the digital sender has received its TCP/IP
configuration:
BOOTP
Automatically from a BOOTP server.
DHCP
Automatically from a DHCP server.
MANUAL
Manually from entries made at the control panel, from the HP
JetAdmin software, or from other means.
JetDirect ID
HP manufacturing identification code assigned to the HP JetDirect
print server.
JetDirect Timeout
Timeout value in seconds that an idle data connection is allowed to
remain open. Valid values are 0 to 3600. A value of 0 disables the
timeout mechanism. The default is 90 seconds.
Boot Block Ver.
Multi-Boot Ver.
Engine FW Ver.
Version of the digital sender startup (boot) program. This information
is used only by HP manufacturing and HP customer support.
Version of the digital sender multi-boot program. This information is
used only by HP manufacturing and HP customer support.
Version of firmware used by the digital sender scanner engine. This
information is used only by HP manufacturing and HP customer
support.
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Changing the contrast level on the control panel
Use this procedure to change the contrast on the control panel. You
might want to do this, for example, to adjust for lighting conditions in
your office.
To change contrast level
You can change the contrast level at any time. The digital sender
does not need to be idle.
At the control panel, press the following while at the main menu or
during login:
SHIFT+ALT+
SHIFT+ALT+
(decreases)
(increases)
EN
Changing the contrast level on the control panel 119
Upgrading the digital sender firmware
Use this procedure for the following reason:
when Hewlett-Packard notifies you that a firmware upgrade is
available for the digital sender
Notes about the procedure:
When you upgrade the digital sender firmware, you replace the
existing firmware image with one or more new files.
The old firmware image is saved until the first 50 jobs have been
processed with the new firmware. You can manually revert to the
old firmware image up until the time that 50 jobs have completed
The digital sender is locked from use until the upgrade has
finished.
If the digital sender detects a problem with the new firmware
version, it automatically reverts to the old version.
The upgrade takes from 1 to 5 minutes.
To upgrade the digital sender firmware
1
Obtain the firmware upgrade files from HP and place them in a
folder on your network. Make sure this folder has read/write
access.
2
Make sure that no one is using the digital sender. The upgrade
interrupts any job in process.
3
4
5
6
7
8
Start the HP JetAdmin software.
On the device list, click the digital sender.
Click Device and then click Modify.
In the Configuration window, click Tools.
Click Upgrade and then click Firmware Upgrade.
Use the Browse window to select the folder where the upgrade
files are located and then click OK.
At the end of the procedure, the HP JetAdmin software notifies
on page 160 for an explanation of the messages and suggested
actions.
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Maintaining the hardware
Cleaning the digital sender
You occasionally need to clean your digital sender, as described in
the following steps.
To clean the digital sender and delivery guide
1
2
3
Turn the power off.
With a clean, soft cloth and a mild detergent, wipe off the outside
of the digital sender. Then dry it with a clean, soft cloth.
4
5
Raise the ADF.
Open the delivery guide by grasping the small plastic handles on
either side of the delivery guide and pulling down.
6
7
Remove the delivery guide.
Use a clean, soft, dry cloth to wipe the inside surface of the
delivery guide sheet. This is where most of the paper particles
rest that need to be removed.
CAUTION
Donotusewater, liquiddetergents, orsolvents;liquidsmightdropdown
into the mechanical parts and damage them.
8
Reinstall the delivery guide sheet by aligning its holes with the
small plastic spindles on the delivery guide and pressing the
delivery guide sheet down.
Note
Make sure that the free end of the clear guide is tucked behind the white
padded sheet.
9
Close the delivery guide and wipe its outside surface with the
cloth.
To clean the scanning glass
Clean the glass surface gently using a soft cloth.
Do not:
use water, liquid cleaners, or solvents (liquids might drop down
into the optics and damage them)
press hard on the glass surface (you could break the glass)
EN
Maintaining the hardware 121
Replacing the delivery
guide sheet
Replace the delivery guide sheet if the
scanning quality is still poor after
cleaning (if, for example, vertical black or
white lines appear on images).
3
4
5
6
To replace the delivery guide
sheet
1
Shut down the digital sender (see
page 88).
2
3
4
Turn the power off.
Raise the ADF unit.
Open the delivery guide by grasping
the small plastic handles on either
side of the delivery guide and pulling
down.
5
6
Remove the used delivery guide
sheet.
Install the new delivery guide sheet
by aligning its holes with the small
plastic spindles on the delivery guide
and pressing the delivery guide
sheet down.
Note
Make sure that the free end of the clear
guide is tucked behind the white padded
sheet.
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Replacing the lower rollers
Replace the lower rollers if they are worn
(if, for example, the digital sender is
picking up multiple sheets of paper).
3
To replace the lower rollers
1
Shut down the digital sender (see
page 88).
2
3
4
Turn the power off.
4
5
6
Raise the control panel.
Press down on the plastic cover
located behind the right-hand roller,
and pull the cover towards you.
5
6
Move the rollers to the right and
remove the rollers and roller bar.
Install new lower rollers by inserting
the left side into the matching bar in
the digital sender.
7
Replace the plastic cover, putting the
bottom feet in place first.
EN
Maintaining the hardware 123
Removing and replacing
the HP JetDirect print
server
3
CAUTION
HP JetDirect print servers (interface
cards) contain electronic components
that can be damaged by static electricity
through electrostatic discharge (ESD).
To prevent ESD damage, maintain
frequent contact with any bare sheet
metal surface on the digital sender. A
grounding wrist strap (or similar device)
is useful for this purpose. Handle the
interface card carefully at all times. Avoid
touching electronic components or circuit
paths.
4
1
Shut down the digital sender (see
page 88).
2
3
Turn the power off.
6
4 Mbps
16 Mbps
Unplug the power cable from the
digital sender and disconnect the
network cable from the interface
card.
4
5
Loosen the two retaining screws and
remove the interface card.
Remove the new interface card from
its packaging and verify that you
have the correct one (see
6
For the Token Ring (IEEE 802.5)
print server only (HP J3112A): If
your network data rate is 4 Mbps, set
the data-rate switch on the interface
card to match. (The default switch
position is 16 Mbps.)
124 Chapter 3 - Administering
EN
7
Press the new interface card into the
digital sender until the interface card
is firmly seated, and tighten each
retaining screw a little at a time until
both screws are secure.
10
8
9
Connect the network cable to the
interface card.
Connect the power cable and turn
the digital sender on.
LEDs on HP JetDirect J3113A
print server
10 Verify that the interface card was
installed correctly and successfully
linked to the network.
For the Fast Ethernet
(10/100Base-TX) print server
only (HP J3113A): Check the
green LEDs near the network
connector. Either the 10 Mbps or
100 Mbps LED should be lit to
confirm that installation was
successful.
For all printer servers: Display
the self-test page and check the
TCP/IP status parameter.
“READY” indicates that the print
server has been properly
EN
Maintaining the hardware 125
126 Chapter 3 - Administering
EN
4
Troubleshooting
Introduction
This chapter is your guide for resolving problems that might occur
while you are using the HP 9100C Digital Sender. The chapter is
divided into the following sections:
troubleshooting the digital sender (includes a list and explanation
troubleshooting network problems (includes a list and explanation
of HP JetAdmin software messages) (page 157)
troubleshooting the software (includes lists and explanations of
Typically, messages appear on the control panel, in the activity log, or
in the program you are using when there are problems. These
problem messages usually require some action before sending can
continue. All messages are listed in this chapter, along with
recommended actions.
EN
Introduction 127
Sources for information about problems
Sources for information about problems
Source
Description
Control panel light
A three-color light under the
key on the control panel provides
page 141 for a list of messages associated with each condition, and
recommended actions.
Off. The digital sender is in an idle state.
Flashing green and orange. The digital sender is in the process of
starting.
Steady green. The digital sender is ready to send.
Flashing green. The digital sender is processing a job.
Steady red. The digital sender cannot complete a job for some
reason, usually because more information is needed.
Flashing red. A problem has occurred.
Control panel
messages
Messages on the control panel display when there are problems. See
recommended actions.
Self-test page
The self-test page that you can display at the control panel is an
important troubleshooting tool. Ability to display the page indicates that
the digital sender is operating correctly. Information on the page reveals
the status of your network and the HP JetDirect print server. The page is
also your reference for information about firmware versions and product
numbers (sometimes needed when you contact HP customer support).
Activity log
The activity log is a record of digital sender use, and is probably your
best tool for troubleshooting. It contains messages (warning, error, or
on page 170 for a list of messages and recommended actions.
E-mail service test
Fax service test
This test checks that the link from the digital sender to your e-mail
page 157 for details.
This test detects if the digital sender is still waiting for notification from
HP JetAdmin
software
This tool can be used to monitor and troubleshoot the digital sender.
See the diagnostics and troubleshooting topics in the HP JetAdmin
software online help for details.
Messages for
programs
Messages appear in the program you are using when there are
these messages and recommended actions.
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Clearing paper jams
When you have a paper jam, the control
panel displays this message: Paper
jam. Open the cover and remove the
paper. Use the appropriate procedure
below to clear the jam:
1
clear jams at the start of a page
clear jams at the end of a page
clear jams inside the ADF
2
To clear jams at the start of a
page
1
2
3
Raise the control panel.
Remove the jammed paper.
Push the control panel down
securely.
3
4
The control panel prompts you to do
one of the following:
Reinsert the paper and press
to continue sending.
Stop processing and send the
data to its destination by pressing
SEND.
Stop sending without saving your
data by pressing
.
EN
Clearing paper jams 129
To clear jams at the end of a
page
1
2
3
1
Raise the control panel and then the
document tray.
2
3
Remove the jammed paper.
Close the document tray and push
the control panel down securely.
4
The control panel prompts you to do
one of the following:
Reinsert the paper and press
to continue sending.
Stop processing and send the
data to its destination by pressing
SEND.
Stop sending without saving your
data by pressing
.
130 Chapter 4 - Troubleshooting
EN
5
Close the delivery guide sheet by
aligning its holes with the small
plastic spindles on the delivery guide
and pressing down.
5
6
7
Close the ADF unit and push the
control panel down securely.
The control panel prompts you to do
one of the following:
Reinsert the paper and press
to continue sending.
6
Stop processing and send the
data to its destination by pressing
SEND.
Stop sending without saving your
data by pressing
.
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Troubleshooting the digital sender
General digital sender troubleshooting
Use the table below to solve common problems encountered while
using the digital sender. Contact HP customer support if the actions
suggested below do not resolve the problem.
Note
As a general rule for all problems, check both the control panel and
activity log for relevant messages. You can find an explanation of these
General digital sender troubleshooting
Problem
Actions
Make sure the power cable is securely connected to the digital
Digital sender is not
working.
sender and is plugged into the power outlet.
Make sure the digital sender is turned on.
Make sure the digital sender is unlocked. If you try to send a
document when the digital sender is locked, it will emit a harsh,
grinding sound.
See if the digital sender has overheated. The digital sender
automatically turns off if environmental conditions cause it to
overheat. If this happens, turn the power off, wait for it to cool
down, and then turn it back on.
Check that the digital sender is connected to and communicating
on the network. To do this, use a network command such as ping.
You can also use the HP JetAdmin software by trying to find the
device on the network.
Digital sender is not
working after you have
installed a new
problem between the digital sender and the HP JetDirect print
server.
JetDirect print server.
On the self-test page, make sure the TCP/IP status parameter
reads “READY.”
Ensure that you have installed the HP JetDirect print server
correctly.
Check that all cabling is securely connected.
Turn the digital sender off and then back on.
EN
Troubleshooting the digital sender 133
General digital sender troubleshooting (continued)
Problem
Actions
Make sure the power cable is plugged into the power outlet.
Control panel is not
working.
Make sure the control panel cable is securely connected.
Check the control panel contrast. You can change the contrast if
needed using SHIFT+ALT+
and SHIFT+ALT+
Digital sender does not
accept your password.
Verify that you are using the correct password.
Passwords are case-sensitive. Make sure you enter your
password with the correct combination of uppercase and
lowercase letters.
Image quality is poor.
If sent pages are blank, white, or have repeated patterns, make
sure that a page is not already on the digital sender glass.
Make sure that the document you are trying to send is placed face
up in the ADF or face down on the scanning glass.
Make sure the scanning glass is clean. If the glass is dirty, clean it
with a dry, soft cloth.
If the problem is with the image quality of jobs sent to a printer,
check the settings at the printer.
If the problem is with the image quality of jobs sent to a printer, the
printer might have been configured incorrectly in the ABM. Make
sure the entry in the Type field matches the printer model you are
When using the ADF,
the digital sender is
feeding multiple sheets,
skewing pages, or
Adjust the guides so that they are snug against the stack but not
too tight.
The maximum number of pages the ADF can hold is 50 or fewer,
depending on the type of media being loaded.
jamming frequently.
The maximum number of pages the output tray can hold is 50 or
fewer. Make sure more pages are not stacking up in the output
tray.
The type of media being loaded might not meet the required
specifications. See the user guide for media specifications.
If users have been feeding unsupported items through the ADF
(for example, carbon copy forms), the rollers might have
accumulated a residue or been damaged. Replace the rollers (see
Private address books
are not accessible at
the control panel.
When sending an e-mail message, you must type your user name
in the FROM field exactly as it appears in your user profile. You
cannot type your e-mail address and access your private address
books.
Your password must be typed exactly as it appears in your user
profile. Passwords are case-sensitive, so make sure you enter the
correct combination of uppercase and lowercase letters.
134 Chapter 4 - Troubleshooting
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General digital sender troubleshooting (continued)
Problem
Actions
If you are sending a document that is too large, it might jam in the
An item loaded in the
ADF keeps jamming.
ADF. The largest document you can place in the ADF is 215.9 by
355.6 mm (8.5 by 14 in). Use the glass on the digital sender to
send the document.
If you are sending a document that is too small, it might jam in the
ADF. The smallest document you can place in the ADF is 148.5 by
210 mm (5.9 by 8.3 in). Use the glass on the digital sender to send
the document.
Digital sender is
sending items very
slowly.
You might have selected a Quality setting that is making the
document into a large file that is sending slowly (for example,
Color-B/W Photo). To speed up the sending process, try choosing
a different setting (for example, B/W Document).
A document sent to a
computer did not arrive
in the default inbox.
Make sure the destination computer is turned on.
Make sure the HP Digital Sender Link is running. If it is not, start it
by clicking Start, pointing to Programs, then HP 9100C, and then
clicking HP Digital Sender Link.
Make sure the Enable Receive setting in the HP Digital Sender
Link is enabled. To check this, click the Receive inbox tab in the
control panel applet and verify that the Enable receive check box
is selected.
Using the control panel applet of the HP Digital Sender Link, make
sure a path to the receive inbox has been specified, that the path
is correct, and that the HP Digital Sender Link has write access to
that path
Make sure the network access rights are correct.
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the document.
If the destination is a Windows NT computer (the computer on which
the HP Digital Sender Service is installed):
Check that the HP Digital Sender Service is running and you have
read/write access to the folder being used.
Check the Windows NT event log for possible error messages.
EN
Troubleshooting the digital sender 135
General digital sender troubleshooting (continued)
Problem
Actions
If you typed the e-mail address at the control panel, make sure
An e-mail transmission
you sent did not arrive
at the destination e-mail
address.
you typed it correctly.
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the e-mail message.
Make sure the e-mail server is running.
Check the “returned mail” message (if one was received) for the
reason the e-mail message was not delivered. If the message was
too big to transmit, consider changing your configuration. For
example, you can use the HP JetAdmin software (E-mail page
Advanced option) to adjust the size of messages transmitted
(thereby splitting up large messages into multiple smaller
messages). Or, raise the maximum e-mail message size that your
e-mail server accepts (see the documentation for that server).
Make sure the HP JetDirect print server is communicating with the
network. To do this, verify that the TCP/IP status parameter on the
self-test page reads “READY,” and then try to reach the digital
sender using a network command such as ping.
Verify that digital sender e-mail configuration is correct by sending
configuration menu at the control panel or on the E-mail page of
the HP JetAdmin software.
A document sent to a
printer did not print.
Make sure the printer is online and working properly.
Make sure that all cabling is securely connected.
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the document.
Make sure the HP JetDirect print server is communicating with the
network. To do this, verify that the TCP/IP status parameter on the
self-test page reads “READY,” and then try to reach the digital
sender using a network command such as ping.
Make sure the printer address is correctly configured (see
136 Chapter 4 - Troubleshooting
EN
General digital sender troubleshooting (continued)
Problem
Actions
The receiving fax machine might be turned off or experiencing an
A fax transmission you
sent did not arrive at
the destination fax
machine.
error condition such as out of paper or toner. Check with the
recipient.
The LAN fax server might be busy sending other faxes or waiting
to redial other faxes. The server might also have reached its
maximum limit of 128 pending fax transmissions. Wait and retry.
Using the ABM, check the activity log to see if the fax reached the
LAN fax server. If a problem is reported in the log, try turning the
digital sender off and then on again and then resending the fax.
For information about the transmission, check any fax
notifications that might have been returned (for example,
e-mail notifications in your e-mail inbox or printed fax transaction
reports, if these notifications are possible with your LAN fax
product).
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the fax.
Make sure the LAN fax server is running.
Make sure the HP Digital Sender Service is running on the server.
Check the fax workarea for the following things: (1) a workarea
exists and the hard drive is not full, (2) the user has read/write
access to the workarea, and (3) the workarea is local to the LAN
fax server being used.
If you are using the Biscom FaxCom product, the configuration
might not be complete. Verify that you have specified a MailboxID
value on the Fax page in the HP JetAdmin software. In the Biscom
FaxCom administrative software, verify that a user with a name
that matches the MailboxID value exists.
E-mail confirmations of
e-mail transmissions
are not being received.
Your company e-mail server might not support DSN (Delivery
Status Notification), or one of the links to the receiving e-mail
address does not support DSN.
In the ABM, verify that the e-mail notification check box is
selected and that the e-mail address is correct.
EN
Troubleshooting the digital sender 137
General digital sender troubleshooting (continued)
Problem
Actions
The name you typed at the control panel does not match your user
You are not receiving
e-mail confirmation of
fax transmissions.
name, or your e-mail address is not correct in your user profile in
the ABM. At the control panel, type your user name exactly as it
appears in your user profile. Start the ABM. In the main window,
see how your name is listed. Click the address book for your user
name. On the File menu, click Properties. Check that your e-mail
address is correctly entered.
Your company LAN fax program might not be configured correctly
or might not support notification. Contact the system
administrator.
The fax transmission might still be pending or the digital sender
has simply not received notification back from the LAN fax server.
Check your activity log for status information, or check on pending
faxes.
Fax transaction reports
are not printing at a
network printer.
Make sure the printer is turned on and online.
Make sure that all cabling is securely connected.
Your company LAN fax product might not support transaction
reports. Verify that the LAN fax product supports notifications.
Note that you can still see fax transmission information in the
Make sure that fax transaction reports have been enabled on the
Fax page of the HP JetAdmin software.
Make sure that a default printer for printing fax transaction reports
Make sure the LAN fax server is running.
Make sure the HP Digital Sender Service is running on the server.
The bottom of a page
that you sent is cut off.
If sent from the flatbed, the document page might be too long. The
maximum length that the flatbed can handle is 279 mm (11 in).
The ADF can handle pages up to 355.6 mm (14 in) long.
If sent to a printer, the page might be too complex (require too
much memory) for the printer to process. Consider installing more
memory in the printer.
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Checking the address book database
At any time, you can check the database of address books to correct
problems and inconsistencies in the information.
Perform the database check for the following reasons:
when the digital sender seems to be performing slowly for no
apparent reason
when the digital sender was inadvertently turned off during a
sensitive operation (such as during a backup or restore)
when you detect inconsistencies between address books and
distribution lists
when instructed to do so by troubleshooting steps or by
HP customer support
Notes about the procedure:
The procedure causes the digital sender to shut down and then
restart.
You can use either the control panel or the ABM to perform the
check.
The procedure can take as long as 25 minutes, based on the
amount of information in address books.
Note
If the check fails, turn the digital sender off and back on, and then try
again. If the problem persists, the address book database is beyond
resolves the problem, contact HP customer support.
EN
Troubleshooting the digital sender 139
To check address books using the control panel
1
Make sure the digital sender is idle (the green light under the
button is off).
2
3
At the control panel, press SHIFT+ALT+
.
If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4
5
6
When the configuration menu appears, press TOOLS.
Select Check Address Books and press OK.
Confirm that you want to perform the check. The digital sender
shuts down and then checks the address book database as it
restarts.
To check address books using the ABM
1
2
Start the ABM.
On the Tools menu, click Check Address Books. The digital
sender shuts down and then checks the address book database
as it restarts.
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Control panel messages
The following table lists the messages the control panel might display
while you are using the digital sender, the cause of the message, and
recommended actions.
Note
The messages are listed in alphabetical order. Messages that report
normal status are not included.
Control panel messages
Message
Description
Actions
Turn the digital sender off and then
AB Error codes
An internal problem in
accessing address books
has occurred.
back on.
Perform a database check from
Reset address books (see
Restore a backup copy of the
page 96).
If the problem persists, note the
error codes and contact
HP customer support.
EN
Troubleshooting the digital sender 141
Control panel messages (continued)
Message
Description
Actions
Make sure the destination computer
Cannot connect to PC.
You selected the PC
function, but the
is turned on.
destination computer is
off or the HP Digital
Sender Link is not running
on that computer.
Make sure the digital sender is
connected to the network using a
network command such as ping.
Make sure the HP Digital Sender
Link is running on the destination
computer. If it is not, start it by
clicking Start, pointing to Programs,
then HP 9100C, and then clicking
HP Digital Sender Link.
Make sure the Enable Receive
setting for the HP Digital Sender
Link is enabled. To check this, click
the Receive inbox tab in the control
panel applet and verify that the
Enable receive check box is
selected.
Using the control panel applet of the
HP Digital Sender Link, make sure a
path to the receive inbox has been
specified and that the path is
correct.
Make sure the receive inbox folder
exists and the hard drive is not full.
Make sure the network access rights
are correct.
If the destination is a Windows NT
computer, make sure the HP Digital
Sender Service is running and you
have read/write access to the folder
being used.
Configuration changed.
Please wait...
The administrator is
updating the digital
Wait until the message clears.
sender with changes. The
digital sender is
unavailable for use while
the update takes place.
Device unreachable.
You selected the JetSend
function, but the
Make sure the destination device is
turned on.
destination device is
turned off.
Make sure the digital sender is
connected to the network using a
network command such as ping.
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Control panel messages (continued)
Message
Description
Actions
No action required.
Duplicate addressee
Notification message only.
exists. Last recipient not You selected or entered a
added.
duplicate e-mail
destination. The digital
sender uses only the first
one you entered.
Duplicate fax number
Notification message only.
No action required.
exists. Last fax recipient You selected or entered a
not added.
duplicate fax destination.
The digital sender uses
only the first one you
entered.
E-mail server not
available. Contact the
administrator.
You selected the e-mail
function, but the e-mail
server is turned off or
cannot be reached.
Turn the digital sender off and then
on again.
Make sure all cabling is securely
connected.
Make sure the e-mail server is
running and can be reached from
the portion of the network on which
the digital sender is installed.
Make sure the DNS or WINS server
(if configured) is running.
Verify that digital sender e-mail
configuration is correct by sending a
test e-mail message to yourself (see
page 157). Check configuration
parameters (for e-mail and for DNS/
WINS name resolution, if used) in
the configuration menu at the control
panel or on the E-mail or DNS/
WINS page of the HP JetAdmin
software.
Make sure the HP JetDirect print
server is communicating with the
network. To do this, verify that the
TCP/IP status parameter on the self-
test page reads “READY,” and then
try to reach the digital sender using
a network command such as ping.
EN
Troubleshooting the digital sender 143
Control panel messages (continued)
Message
Description
Actions
No action required except if the
Errors were found
checking the address
book. Please, check the address book database
log file.
Notification message only.
An internal check of the
activity log message is 032/00. In
that case, reset address books (see
restore a backup copy (see
found and removed at
least one problem entry.
Check the activity log for
the number of problem
entries that were
removed.
Errors were found when An internal check of the
Reset address books by answering
“Yes” to the control panel question.
Wait for the reset to complete and
then restore a backup copy of the
page 96).
checking the address
book. Initialize address
book?
address book database
found significant
problems.
Internal error. codes
Digital Sender halted.
Internal problem.
See the internal error table starting
on page 153.
Invalid credentials. Check The account name and
Use the HP JetAdmin software or
the configuration menu at the control
panel to change the account name
and password.
account name and
password.
password that have been
configured for
authenticating LDAP
searches are invalid.
Invalid password. Press
any key to retry.
The digital sender did not
recognize the
Press any key and then retype the
password. The administrator
administrator password
you entered.
password is case-sensitive, so make
sure you type the right combination
of uppercase and lowercase letters.
If the problem persists, erase the
administrator password and enter a
Invalid PIN. Job canceled. You sent a document to
an HP JetSend device
Send the document to a device that
does not require a PIN.
that requires a PIN
(personal identification
number). The digital
sender does not work with
devices that require PINs.
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Control panel messages (continued)
Message Description
Actions
For the HP JetDirect J3112A print
JetDirect not responding. The firmware version of
Please check the card or the HP JetDirect print
server only: Make sure that the
interface card data-rate switch is set
properly for your network data rate
(either 4 Mbps or 16 Mbps)
page 124 for details).
the firmware version.
server (interface card)
installed in the digital
sender is not compatible
with the product.
For the HP JetDirect J3113A print
server only: Check the green LEDs
on the interface card to verify that it
is linked to the network. If neither
LED is lit, you might need to change
the position of configuration jumpers
to match your network (see
details).
If the problem persists, contact
HP customer support.
JetSend subsystem busy. The digital sender has
another HP JetSend job
The pending HP JetSend job must
complete before you can submit
another one. Wait and retry.
pending.
LDAP protocol error.
Search error.
The LDAP search could
not complete because of
a problem with a network
connection or LDAP
server.
Turn the digital sender off and then
back on.
Check that the other functions of the
digital sender are working.
If the problem persists, contact
HP customer support.
Low resources.
There is not enough
space on the hard drive to
process the job (for
example, because too
many other jobs are
pending).
Try again later.
Missing page in second
pass. Job canceled.
You selected the duplex
mode, but there are fewer
pages in the second pass
than in the first.
Press any key to clear the message.
Check your pages and retry the job.
EN
Troubleshooting the digital sender 145
Control panel messages (continued)
Message
Description
Actions
Turn the digital sender off and then
Network error codes.
There is a problem with
the HP JetDirect print
server.
back on.
Check the TCP/IP status parameter
on the self-test page. If it displays
“READY,” try reaching the digital
sender using a network command
such as ping. If it displays “ERROR,”
try removing and reinstalling the HP
JetDirect print server (see
“Removing and replacing the
If the problem persists, note the
codes and contact HP customer
support.
No destination available. No destination has been
configured for the
Configure at least one destination
for the customized function key (see
“Customizing the digital sender to
page 58).
customized function key
that you selected.
No matches found.
There is no entry in the
LDAP directory that
Check the accuracy of your search
string and search criteria.
matches your search
string and search criteria.
No pages scanned. Job After a paper-jam error,
Press any key to clear the message.
Place the document in the ADF and
try again.
canceled.
you did not reinsert a
document in the ADF.
Object not found. Check Either the search root or
Use the HP JetAdmin software or
the configuration menu at the control
panel to correct the search root or
name/password combination.
your configuration.
the name/password
combination for
authenticating searches in
the LDAP server is
incorrect.
Paper feeder not
connected. Check the
paper feeder cable.
The ADF unit is not
securely connected to the
digital sender.
Make sure the cable that attaches
the ADF unit to the digital sender is
securely connected.
Partial results. Check your The search root for
Use the HP JetAdmin software or
the configuration menu at the control
panel to correct the search root.
configuration.
searches in the LDAP
server is incorrect.
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Control panel messages (continued)
Message
Description
Actions
Try again.
Passwords mismatch.
Press any key to retry.
During the procedure to
change administrator
password, the confirming
password that was
entered did not match the
first password.
Search error.
An unexpected problem
occurred in the LDAP
search (for example,
memory shortage, or
problem with the network
link or LDAP server).
Try the search again.
Turn the digital sender off and then
back on.
If the problem persists, contact
HP customer support.
Sorry, you have typed an The digital sender did not
Press any key to clear the message,
and then retype the password.
Passwords are case-sensitive, so
make sure you enter the correct
combination of lowercase and
uppercase letters.
incorrect password.
Please retype your
password.
recognize the password
you typed.
Using the ABM, check the user
profile for the password.
The DNS configuration is There is a problem with
Using either the configuration menu
at the control panel or the DNS/
WINS page in the HP JetAdmin
software, make sure that you have
correctly configured a DNS server
and default domain.
inconsistent. Please
check.
the DNS (Domain Name
System) configuration.
Try reentering the information in the
configuration menu.
If the problem persists, contact
HP customer support.
EN
Troubleshooting the digital sender 147
Control panel messages (continued)
Message Description
The e-mail configuration There is a problem with
Actions
Using either the configuration menu
is inconsistent. Please
check.
the e-mail configuration.
at the control panel or the E-mail
page in the HP JetAdmin software,
make sure that you have correctly
configured the e-mail server address
and e-mail default FROM address
If you use symbolic names, use the
DNS/WINS page in the
HP JetAdmin software to make sure
you have correctly configured a DNS
or WINS server. Then, still in the
HP JetAdmin software, make sure
the symbolic name is correct. If the
symbolic name is correct but you still
see 00.00.00 in the configuration
menu, check the DNS or WINS
server database to see if you can
find the name.
Try reentering the information in the
configuration menu.
Turn the digital sender off and then
back on.
If the problem persists, contact
HP customer support.
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Control panel messages (continued)
Message Description
The LDAP configuration is There is a problem with
Actions
Using either the configuration menu
inconsistent. Please
check.
the LDAP configuration.
at the control panel or the LDAP
page in the HP JetAdmin software,
make sure that you have correctly
configured the LDAP server.
If you use symbolic names, use the
DNS/WINS page in the
HP JetAdmin software to make sure
you have correctly configured a DNS
or WINS server. Then, still in the
HP JetAdmin software, make sure
the symbolic name is correct. If the
symbolic name is correct but you still
see 00.00.00 in the configuration
menu, check the DNS/WINS server
database to see if you can find the
name.
Try reentering the information in the
configuration menu.
Turn the digital sender off and then
back on.
If the problem persists, contact
HP customer support.
EN
Troubleshooting the digital sender 149
Control panel messages (continued)
Message
Description
Actions
Try again later.
The LDAP server is
currently unreachable.
Contact the administrator. the network.
There is a problem with
either the LDAP server or
Check that all cabling is securely
connected.
Using the configuration menu at the
control panel or the TCP/IP and
LDAP pages in the HP JetAdmin
software, make sure you have
correctly configured all TCP/IP
addresses, the LDAP server name,
and (optionally) the LDAP port
number.
If you use symbolic names, use the
DNS/WINS page in the HP
JetAdmin software to make sure you
have correctly configured a DNS or
WINS server.
Check that the network is working
correctly using a network command
such as ping.
Check with the LDAP server
administrator to make sure the
LDAP server is running.
Check that the network is properly
configured.
If the problem persists, contact
HP customer support.
The PC address in your
user profile is invalid.
The IP address for your
computer in your user
Use the ABM to verify that the user
profile contains a valid IP address.
Contact the administrator. profile is invalid.
The search took too much The LDAP search timed
Narrow the scope of your search,
either by entering a longer search
string or by using different search
criteria.
time. Search cancelled.
out.
Consider increasing the timeout
period for LDAP searches with the
HP JetAdmin software (LDAP
page).
The user name you typed The digital sender did not
Try again.
was not found. Contact
the administrator.
recognize the user name
you entered.
Use the ABM to verify that the user
name typed at the control panel is
stored in the address book.
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Control panel messages (continued)
Message Description
The WINS configuration is There is a problem with
Actions
Using either the configuration menu
inconsistent. Please
check.
the WINS (Windows
Internet Naming Service)
configuration.
at the control panel or the DNS/
WINS page in the HP JetAdmin
software, make sure that you have
correctly configured a WINS server.
Try reentering the information in the
configuration menu.
If the problem persists, contact
HP customer support.
This operation can require You are being asked to
several minutes. Do you confirm that you want to
Press OK to continue with the
database check or press CANCEL to
cancel. If you continue, the digital
sender shuts down and restarts.
really want to proceed?
check the address book
database.
This will clear the
configuration and all the confirm that you want to
You are being asked to
Press OK to continue with the reset
or press CANCEL to cancel.
destinations. Do you
really want to proceed?
reset the digital sender to
the factory defaults.
This will clear your
changes. Do you really
want to proceed?
You are being asked to
confirm that you want to
discard all changes that
you have made in the
configuration menu.
Press OK to discard your changes;
this takes you out of the
configuration menu. Press CANCEL
to return to the configuration menu,
where you can use SAVE to save the
changes before exiting.
Too many e-mail
recipients. Last e-mail
recipient deleted.
You can send an e-mail
message to a maximum
of 1,024 e-mail addresses
(including all those in
distribution lists).
Press OK to clear the message and
continue with the transmission.
Send the same message again to all
the recipients who were not included
in the first transmission.
Too many fax recipients. You can send a fax to a
Last fax recipient deleted. maximum of 64
destinations.
Press OK to clear the message and
continue with the transmission.
Send the same fax again to all the
recipients who were not included in
the first transmission.
Too many matches. If the The number of entries
Narrow the scope of your search,
either by entering a more specific
search string or by using different
search criteria.
recipient was not found,
that matches the criteria
press CANCEL and refine in your LDAP search is
your query.
Partial results.
number items found.
greater than the maximum
number of results that the
digital sender has been
configured to return.
Consider increasing the maximum
number of results that can be
returned using the HP JetAdmin
software (LDAP page).
EN
Troubleshooting the digital sender 151
Control panel messages (continued)
Message Description
Too many pending faxes. The digital sender can
Actions
Wait until the number of pending
Please, delete a fax
destination.
hold up to 128 pending
fax transmissions.
faxes decreases and resend the fax.
Unexpected pages in
second pass. Job
canceled.
You selected duplex mode
and there are more pages
in the second pass than in
the first.
Press any key to clear the message.
Check your pages and retry the job.
You do not have sufficient The account name used
Use the HP JetAdmin software or
the configuration menu at the control
panel to change the account name
and password.
access rights.
to authenticate searches
with LDAP server has
insufficient rights to
access the information.
Your profile is not
enabled. Contact the
administrator.
The administrator needs
to validate new user
profiles and any changes
made to user profiles.
Use the ABM to validate the user
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Internal error message descriptions and actions
Code
Description
NOTE
Actions
Every internal error message has a code associated with it. Use the code to
locate the description and action.
2,1
2,2
System error while restarting,
or an internal error in
accessing memory.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
2,3
Failure while executing a job.
Turn the digital sender off and then back on.
2,4
2,5
2,6
2,9
2,10
2,11
Make sure the cable between the ADF unit
and the digital sender is securely connected.
Try the job again.
If the problem persists, note the code and
contact HP customer support.
4,1
4,2
Failure sending a document,
or an internal software or
hardware problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
4,102
4,201
4,301
4,302
4,401
4,402
4,403
5,1xxxxx
5,2xxxxx
5,3xxxxx
5,4xxxxx
Internal software or hardware
problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
5,500001
Hardware problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support to arrange
return of the digital sender.
5,500002
Scanner lamp problem.
Turn the digital sender off and then back on.
Make sure the digital sender is operating
within normal operating conditions
(temperature and humidity).
If the problem persists, note the code and
contact HP customer support to arrange
return of the digital sender.
5,500003
Hardware problem.
Make sure the digital sender is unlocked (see
necessary.
If the problem persists, note the code and
contact HP customer support.
EN
Troubleshooting the digital sender 153
Internal error message descriptions and actions (continued)
Code
Description
Actions
Turn the digital sender off and then back on.
7,1
Internal failure.
through
7,20
If the problem persists, note the code and
contact HP customer support.
7,100
through
7,130
Network configuration data is
no longer accessible.
Turn the digital sender off and then back on.
NOTE: You then need to reconfigure all
network parameters.
If the problem persists, note the code and
contact HP customer support.
7,200
through
7,220
Lack of internal memory
resources, or other internal
failure.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
7,300
through
7,310
7,400
through
7,410
8,100
through
8,110
8,200
through
8,210
8,300
through
8,310
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Internal error message descriptions and actions (continued)
Code
Description
Actions
Turn the digital sender off and then back on.
9,100
Internal problem in
through
9,111
functionality (for example,
sending to fax, backup,
restore, or upgrade).
If the problem persists, note the code and
contact HP customer support.
9,200
through
9,205
9,300
through
9,309
9,400
through
9,405
9,500
10,0
Failure initializing address
books.
Turn the digital sender off and then back on.
Reset the digital sender to factory defaults
page 92).
NOTE: This also erases the administrator
password, all TCP/IP configuration, and all
public and private address books.
If the problem persists, note the code and
contact HP customer support.
10,50
through
10,56
Failure initializing address
book.
Turn the digital sender off and then back on.
Check the address book database (see
Reset the digital sender to factory defaults
page 92).
NOTE: This also erases the administrator
password, all TCP/IP configuration, and all
public and private address books.
If the problem persists, note the code and
contact HP customer support.
EN
Troubleshooting the digital sender 155
Internal error message descriptions and actions (continued)
Code
Description
Actions
Turn the digital sender off and then back on.
10,57
Internal error in managing
address books.
If the problem persists, note the code and
contact HP customer support.
10,58
10,59
Unrecoverable problem with
address books.
Note the code and contact HP customer
support.
10,60
Address book contents lost.
Turn the digital sender off and then back on.
Then restore a backup copy of address books
10,100
through
10,107
Failure loading address books.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
10,200
through
10,206
Failure importing address
books.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
10,300
through
10,304
The network link to the
Make sure all cabling is securely connected.
address books is missing. This
indicates a possible problem
with the network connection or
with the internal driver for the
HP JetDirect print server.
Try to connect to the digital sender using the
HP JetAdmin software or the ABM.
Turn the digital sender off and on, and then
repeat the step above.
If the problem persists, note the code and
contact HP customer support.
10,400
through
10,403
Address book hard drive
problem, HP JetSend problem,
or other internal problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
11,0x10001
through
11,0x10005
11,0x20001
through
11,0x20005
14,1
through
14,3
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Troubleshooting network problems
General network troubleshooting
Use the following tools to troubleshoot general network problems:
network management and monitoring software (for example, the
HP JetAdmin software)
E-mail service troubleshooting
You can use the HP JetAdmin software to verify that the path from the
digital sender to the e-mail server is properly configured and working.
This procedure remotely sends a test e-mail message from the digital
sender to the e-mail address that has been configured for the
administrator.
The only way to see if data has been successfully transferred from the
digital sender to the e-mail server is to check the activity log (see
To verify the e-mail service
1
2
3
4
5
6
7
Start the HP JetAdmin software.
In the device list, click the digital sender.
Click Device and then click Modify.
In the Configuration window, click Tools.
On the Tools page, click Test and then click Send test e-mail.
Click OK. A test e-mail message is sent.
Check your e-mail inbox for the message.
EN
Troubleshooting network problems 157
Fax service troubleshooting
There are several ways you can troubleshoot the fax service:
check fax notifications (if configured)
check the fax folder and workarea
check the link between the digital sender and the LAN fax server
To check fax notifications
Fax notifications (e-mail messages or printed transaction reports)
occur only under the following circumstances:
your LAN fax product supports notifications
you have enabled notifications on the Fax page in the HP
for e-mail messages, an e-mail address has been configured in
the recipient’s user profile
Fax notifications provide the following information:
“transmission OK”
The LAN fax server sent the fax successfully.
“transmission failed”
The LAN fax server failed to send the fax.
“missed notification”
The digital sender did not receive any notification from the LAN
fax server within 24 hours from the time the fax was sent.
To check the fax folder and workarea
You might need to check or change the fax folder or workarea
(originally set up during installation). You can do this in two ways:
Run the setup program again. Choose the option for installing the
HP Digital Sender Service. The program will discover that you
have already installed the service and ask if you want to reinstall
the service or change the fax workarea.
Stop the fax service and reenter the fax workarea path. Locate
the HP Digital Sender Service from the list of installed Control
Panel services. Stop the service and type the new fax workarea
path in the Startup Parameters line. Then start the service again.
Use the format shown below for the workarea path (in particular,
note the double backslash \\):
/Fc:\\data\\fax
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To check the link between the digital sender and the
LAN fax server
You can use the HP JetAdmin software to check the link between the
digital sender and the LAN fax server. This procedure detects if the
digital sender is still waiting for notification from the LAN fax server
about faxes that have been sent. You can also use this procedure to
check whether fax transmissions are pending. Note that you can
obtain information about intermediate states of fax transmission (for
example, busy or transmitting) only through the LAN fax software.
1
2
3
4
5
Start the HP JetAdmin software.
In the device list, click the digital sender.
Click Device and then click Modify.
In the Configuration window, click Fax.
On the Fax page, click Job Status. A dialog box appears with
status information.
EN
Troubleshooting network problems 159
HP JetAdmin software troubleshooting
The following table contains the error messages pertaining to the
digital sender that might appear when you are using the HP JetAdmin
software and actions to take to resolve the problem.
See the diagnostics and troubleshooting topics in the HP JetAdmin
software online help for additional troubleshooting help.
Note
Messages are listed in alphabetical order. Self-explanatory messages
are not included.
HP JetAdmin software messages
Message
Description
Actions
A generic error has
The digital sender is not If logging in:
occurred during login.
responding to the Check that the digital sender is
Please verify if the device HP JetAdmin software,
responding on the network using a
network command such as ping.
is connected to the
network.
either when you are trying
to log in to configure the
digital sender or when you
are trying to save
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
changes to your
administrator profile.
Turn the digital sender off and then
back on. In the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If saving changes:
Changes were not saved
successfully. Go back to the
configuration pages and try again.
For either situation:
If the problem persists, contact
HP customer support.
A generic error has
occurred. Upgrade not
started.
The command for
upgrading could not be
prepared.
Make sure you have write access to
the folder containing the .ver file.
Make sure the HP Digital Sender
Link is running.
If the problem persists, contact
HP customer support.
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HP JetAdmin software messages (continued)
Message
Description
Actions
Make sure no one else is logged in
Another user is already
logged in as
ADMINISTRATOR.
Please ensure that no
other ADMINISTRATOR software or the ABM at
is using HP JetAdmin or the same time.
HP Address Book
Two administrators cannot
be logged in to the same
digital sender and be
to the same digital sender as
ADMINISTRATOR.
using the HP JetAdmin
Make sure you have not left a
session of the HP JetAdmin
software or the ABM running on a
computer.
Manager on this device.
Shut the digital sender down and
restart.
Configuration channel is The HP JetAdmin
Try again later.
busy, cannot connect to
device now.
software is able to contact
the digital sender, but all
communication channels
are momentarily busy.
Make sure all cabling is securely
connected.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Turn the digital sender off and then
back on. Then, in the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If the problem persists, contact
HP customer support.
Configuration error.
Some settings could not
be saved.
Make sure the digital sender is
connected to the network and can
be reached from the HP JetAdmin
software.
Using the configuration pages in the
HP JetAdmin software, verify which
settings were not saved. Then try
again.
EN
Troubleshooting network problems 161
HP JetAdmin software messages (continued)
Message Description
Actions
Install the HP JetAdmin Extension
Error reading fax vendor There is a problem in the
key in registry (key name fax vendor database.
again using the digital sender setup
program.
name)
Some vendors might not
appear in the Product
Name list on the Fax
page in the HP JetAdmin
software.
If the problem persists, note the key
name and contact HP customer
support.
Failed to complete
command. Operation
aborted.
The command to reset
failed to reach the digital
sender. The reset did not
occur on the digital
sender.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Make sure all cabling is securely
connected.
Restart the digital sender from the
unit itself. Then use the
HP JetAdmin software again to try to
find the digital sender.
If the problem persists, contact
HP customer support.
Firmware upgrade failure The digital sender cannot
Make sure the .ver file has not been
renamed or its contents modified.
(code code).
complete the firmware
upgrade.
Make sure you have write access to
the folder containing the .ver file.
Make sure the HP Digital Sender
Link is running and that it has write
access to the directory containing
the .ver file.
If the problem persists, note the
code and contact HP customer
support.
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HP JetAdmin software messages (continued)
Message
Description
Actions
Make sure all cabling is securely
Generic error (code).
A system error has been
detected.
connected.
Make sure the network is accessible
from the computer where the
HP JetAdmin software is running.
Make sure the digital sender is
connected to the network.
If the problem persists, note the
code and contact HP customer
support.
HP JetAdmin could not
open Firmware image.
Upgrade cancelled.
The HP JetAdmin
software cannot open the
.ver file that you chose.
Check that you have read access to
the .ver file (whether the file is on a
diskette or was copied to a hard
drive locally over the network).
Make sure that you have write
access to the folder containing the
.ver file.
Make sure the HP Digital Sender
Link is running.
If the problem persists, contact
HP customer support.
If you specify a network
This message is an alert
Specify an IP address.
name you have to ensure for when you are using
-Or-
that DNS and/or WINS
name resolution are
enabled.
network names (fully
qualified or not) instead of
IP addresses.
Specify the network name, but also
be certain that your DNS and WINS
configuration is correct.
IMSP init failure.
There is a problem with
the Imspapi.dll file.
Close other applications that might
be operating across the network (for
example, the ABM and Internet
browsers). Then try again. If the
problem persists, install the
HP JetAdmin Extension again using
the digital sender setup program.
If the problem persists, contact
HP customer support.
Invalid filename. Firmware The HP JetAdmin
upgrade cannot continue. software cannot find the
.ver file, some files listed
Make sure the .ver file has not been
renamed or its contents modified.
Obtain a new copy of the firmware
image from HP, or download the new
firmware image again from the HP
website.
in the .ver file are missing,
or the .ver file contains
invalid data.
EN
Troubleshooting network problems 163
HP JetAdmin software messages (continued)
Message Description
Invalid IP address (code The IP address you typed
Actions
Try a different IP address.
code).
is not valid.
If the problem persists, note the
code and contact HP customer
support.
Invalid password.
The password you typed
is not valid.
Enter the password again. The
administrator password is case-
sensitive, so make sure you entered
the correct combination of
uppercase and lowercase letters.
JetAdmin could not issue The HP JetAdmin
Acknowledge the message and
close the configuration pages with
CANCEL.
test command to the
digital sender. E-mail
sending not tested.
software is unable to
contact the device to
issue the test e-mail
message, either because
of a communication
problem over the network
or because the digital
sender has been turned
off.
Make sure the digital sender is
turned on.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
If the problem persists, contact
HP customer support.
Not enough rights for
protocol IPX. This can be communication protocol in
changed under Options-> the HP JetAdmin software
The default
In the HP JetAdmin software, click
Options, then Preferences, and
then the Default Protocol page.
Make sure that TCP/IP is selected
as the default protocol.
Preferences.
is IPX, but you can only
contact the digital sender
using TCP/IP.
If TCP/IP is unavailable, you do not
have the necessary protocol
installed on your computer for the
digital sender.
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HP JetAdmin software messages (continued)
Message Description
Some fax transmissions One of the possible
Actions
In the ABM, check the activity log for
have successfully been
submitted by the digital
sender to the fax server, status of fax
but the digital sender has transmissions using the
not received notification of Job Status button on the
successful or
unsuccessful
transmission yet. Verify
the status of the fax
server and repeat this test LAN fax server.
or check the log file from
HP Address Book
Manager. Check the log
file from HP Address
messages that results
when you check the
information about notifications.
Wait until all pending fax jobs should
have been sent. On the
HP JetAdmin software Tools page,
click Job Status again.
HP JetAdmin software
Tools page. Some fax
transmissions are not
being processed by the
Make sure the LAN fax server is
running.
If the problem persists, reset
network parameters to remove
NOTE: This also erases the
administrator password, all TCP/IP
configuration, and all public and
private address books.
Book Manager for lost
notifications.
If the problem persists, contact
HP customer support.
Specified message size is The message size is
Consider configuring a size smaller
or equal to your e-mail server
limitation. Use the Break apart
messages larger than field on the
HP JetAdmin software E-mail page
(Advanced options).
larger than the one
larger than the maximum
supported by your SMTP allowed by your e-mail
server. Continue?
server (even when you
have configured
messages to be broken
apart into multiple
Consider increasing the limit in your
e-mail server
messages if they exceed
a certain size). If you
continue, your message
might be sent without the
attachment.
The digital sender has not The digital sender might
Make sure the digital sender is still
operating.
communicated yet the
result of the firmware
upgrade. Do you want to
continue waiting?
have crashed while
upgrading.
Locate the current firmware version
for the digital sender on the self-test
page. Compare it to the firmware
version in the filename for the .ver
file. If the versions match, the
upgrade was successful.
The digital sender might
have successfully
upgraded, but it failed to
notify the HP JetAdmin
software.
Make sure you have write access to
the folder containing the .ver file
Make sure the HP Digital Sender
Link is running.
If the problem persists, contact
HP customer support.
EN
Troubleshooting network problems 165
HP JetAdmin software messages (continued)
Message Description
The dynamic link library Some files needed to
Actions
Press OK to clear the message.
Imspapi.dll could not be
found in the specified
path.
support the digital sender
are not installed correctly.
Press CTRL+ALT+DELETE to open
the Task Manager and end the
HP JetAdmin software task. Then
install the HP JetAdmin software
again using the digital sender setup
program.
If the problem persists, contact
HP customer support.
Unable to communicate
with the device.
The HP JetAdmin
Make sure the digital sender is
turned on.
software cannot contact
the digital sender, either
because of a network
communication problem
or because the digital
sender has been turned
off.
Make sure all cabling is securely
connected.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Turn the digital sender off and then
back on. In the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If the problem persists, contact
HP customer support.
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HP JetAdmin software messages (continued)
Message
Description
Actions
Unable to communicate
with the device. Please
verify if the device is
connected to the network. HP JetAdmin software.
This can happen when
The digital sender is not If logging in:
responding to the login
attempt by the
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
logging in to configure the
device, or when saving
administrator profile
changes.
Turn the digital sender off and then
back on. In the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If saving changes:
Changes were not saved
successfully. Go back to the
configuration pages and try again.
For either situation:
If the problem persists, contact
HP customer support.
Verify HP JetAdmin
installation.
Some HP JetAdmin
software files are invalid.
Install the HP JetAdmin software
again using the digital sender setup
program.
Version file corrupted.
Firmware upgrade cannot software cannot find .ver
The HP JetAdmin
Make sure the .ver file has not been
renamed or its contents modified.
continue.
files, some files listed in
the .ver file are missing, or
the .ver file contains
invalid data.
Contact HP for a new copy of the
firmware image, or download the
new firmware image again from the
HP website.
You will lose any changes This is a warning
that you may have made message that appears if
Commit the changes first by clicking
OK at the bottom of the
to the configuration
pages. Continue?
you make changes to the
configuration pages and
then choose to reset the
digital sender during the
same configuration
session.
configuration pages. Return to the
Tools page and perform the desired
reset action.
-Or-
Continue with the reset action. You
will need to repeat the configuration
you did before.
EN
Troubleshooting network problems 167
HP JetDirect print server troubleshooting
General troubleshooting
Several parameters on the self-test page provide helpful information
about the print server. In particular, the TCP/IP status parameter
indicates whether the print server is actively connected to the network
or whether an error conditions exists.
parameters and for steps on how to access the self-test page.
HP J3113A print server for Fast Ethernet
(10/100Base-TX) networks
You can use the green LEDs on the HP J3113A print server (interface
card) to confirm that the interface card is connected to the network.
Either the 10 Mbps or 100 Mbps LED should be on.
Jumpers
LEDs
If the interface card fails to establish a network link through
autonegotiation, you might need to change the position of
configuration jumpers P1, P2, and P3 on the interface card (see the
figure on the next page). The default position is P1 AUTO=ON. In this
position, the interface card attempts to connect automatically to the
network at the detected speed (10 or 100 Mbps) and communication
mode (full-duplex or half-duplex). The options are:
100 Mbps at full-duplex
100 Mbps at half-duplex
10 Mbps at full-duplex
10 Mbps at half-duplex
168 Chapter 4 - Troubleshooting
EN
If you change P1 to the AUTO=OFF position, then P2 selects the link
speed (10 or 100 Mbps) and P3 selects the communication mode
(half-duplex or full-duplex). If you manually configure the interface
card using jumpers P2 and P3, verify that the configuration of the
connecting network device (such as a network switch) matches. For
example, if you set the interface card for 100Base-TX full-duplex
operation, the port on the network switch must be set to 100 Mbps
full-duplex operation. Once you have changed the jumpers and
reinstalled the interface card, be sure to turn the digital sender off and
then on again. The interface card might require up to 10 seconds to
establish a connection on the network. Then verify that the TCP/IP
status parameter on the self-test page reads “READY.”
Jumper location
Jumper setting descriptions
AUTO=ON
(Default)*
100 Mbps
Half-duplex
(AUTO=OFF)
100 Mbps
Full-duplex
(AUTO=OFF)
10 Mbps
Half-duplex
(AUTO=OFF)
* If the jumper on P1 is
removed or lost, the
HP JetDirect print server
defaults to the
10 Mbps
Full-duplex
(AUTO=OFF)
AUTO=ON state.
EN
Troubleshooting network problems 169
Activity log messages
The activity log for each user contains up to 100 messages. The
activity log for the administrator contains up to 200 messages. When
the maximum number of messages has been reached, new
messages begin overwriting the oldest messages.
The icons shown below appear in the activity log to identify the type of
message:
normal
Normal activity; no action required.
warning
The function completed partially. No action is required. For
example, you sent an e-mail message but one recipient
could not be reached.
error
The function failed. Some action is required, either by the
user or the administrator. Generally, the digital sender can
still be used for other functions.
fatal
A severe problem. This requires administrator intervention
and possibly a call to HP customer support.
view, save, copy, clear, and print the activity log.
170 Chapter 4 - Troubleshooting
EN
Activity log messages
Message
Description
Actions
Try the transmission again.
001/01
The e-mail transmission was
unsuccessful. You might have
entered an incorrect e-mail
address.
E-mail send report. Sender:
name. Subject: subject.
Status: Failed.
Make sure all cabling is
securely connected.
In the ABM, make sure that
Delivery Notification is
enabled for the user profile.
If the problem persists,
contact HP customer
support.
001/02
Notification message only.
Your e-mail transmission was
successful.
No action required.
E-mail send report. Sender:
name. Subject: subject.
Status: OK.
001/03
The e-mail transmission was
unsuccessful. An internal error
occurred while the document
was being processed.
Try the transmission again.
E-mail send report. Sender:
name. Subject: subject.
Status: Image processing
error.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
002/01
The digital sender could not
Make sure the receiving
computer is on.
Document sent to a PC. PC: deliver the document to the
identification. Result: failed.
named computer.
Make sure the HP Digital
Sender Link is running and
enabled on the receiving
computer.
Make sure the IP address
or DNS name of the
receiving computer is
correctly typed.
If the problem persists,
contact HP customer
support.
002/02
Notification message only. The
No action required.
Document sent to a PC. PC: document was successfully
identification. Result: success. delivered.
002/03
An internal error occurred
Try sending again.
Document sent to a PC. PC: while the document was being
Turn the digital sender off
and then back on.
identification. Result: Image
processed.
processing error.
If the problem persists,
contact HP customer
support.
EN
Activity log messages 171
Activity log messages (continued)
Message
Description
Actions
Turn the digital sender off
003/01
Document sent to the
The document could not be
delivered to the HP Digital
Sender Service.
and then back on.
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Local disk
access failure. Code: code.
If the problem persists,
note the code and contact
HP customer support.
003/02
Document sent to the
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Login fax
daemon failure. Code: code.
Make sure the HP Digital
Sender Service
parameters and workarea
If the problem persists,
note the code and contact
HP customer support.
003/03
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Open remote
file failure. Code: code.
Make sure that a fax
workarea is set and that
the HP Digital Sender
Service has read/write
Check the folder that
contains the fax workarea.
It might be too full.
If the problem persists,
note the code and contact
HP customer support.
003/04
Document sent to the
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Write to remote
file failure. Code: code.
If the problem persists,
note the code and contact
HP customer support.
172 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Actions
Same as for message
003/05
Document sent to the
There is a problem sending
the document to the HP Digital
Sender Service.
003/03.
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Close remote
file failure. Code: code.
003/06
Document sent to the
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Get fax
workarea failure. Code: code.
Make sure the HP Digital
Sender Service
parameters and workarea
are correctly set, and that
the HP Digital Sender
Service has read/write
access to the workarea
If the problem persists,
note the code and contact
HP customer support.
003/07
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service workarea
is set and is not empty (see
“Fax service
troubleshooting” on
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Missing fax
workarea. Code: code.
If the problem persists,
note the code and contact
HP customer support.
003/08
There is a problem sending
the document to the HP Digital
Sender Service.
Turn the digital sender off
and then back on.
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Out of memory.
Code: code.
If the problem persists,
note the code and contact
HP customer support.
EN
Activity log messages 173
Activity log messages (continued)
Message
Description
Actions
Same as for message
003/09
There is a problem sending
the document to the HP Digital
Sender Service.
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Fax driver
configuration failure. Code:
code.
003/08.
003/10
Document sent to the
HP Digital Sender Service.
For networks with the Biscom
LAN fax product only. There is
a problem sending the
Same as for message
003/08.
Recipient(s): name. Number: document to the HP Digital
fax number. # of pages: pages. Sender Service.
Result: Failed. Biscom submit
API failure. Code: code.
003/11
There is a problem sending
the document to the HP Digital
Sender Service.
Same as for message
003/08.
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. MIB read
failure. Code: code.
003/12
There is a problem sending
the document to the HP Digital
Sender Service.
Same as for message
003/08.
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Invalid job
descriptor. Code: code.
003/13
An internal error occurred
while the document was being
processed.
Try sending the document
again.
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of receipt:
number. # of pages: pages.
Result: Failed. Image
processing error. Code: code.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
003/14
Document sent to the
HP Digital Sender Service.
Notification message only. The
document was successfully
delivered to the HP Digital
No action required.
Recipient(s): name. Number: Sender Service.
fax number. # of pages: pages.
Result: OK. Code: code.
174 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Actions
No action required.
004/01
Notification message only. The
document was successfully
faxed.
Fax transmission result.
Receipt: name. Number: fax
number. Accounting: code. #
of pages: pages. Result:
successful transmission.
004/02
The document could not be
faxed.
Check the accuracy of the
fax number and try again.
Fax transmission result.
Receipt: name. Number: fax
number. Accounting: code. #
of pages: pages. Result:
unsuccessful transmission.
If the problem persists,
contact HP customer
support.
004/03
Either the fax transmission has
not yet been sent (it is still
pending), or the fax server has
Make sure the LAN fax
server is running.
Fax transmission result.
Receipt: name. Number: fax
number. Accounting: code. # not returned notification within
of pages: pages. Result:
missed notification.
Make sure the HP Digital
Sender Service is running.
24 hours.
Check the status of the fax
transmission in the LAN fax
server to see if the fax job
is still pending.
Use the setup program to
check that a fax workarea
is set and is not empty (see
“Fax service
troubleshooting” on
If the problem persists,
contact HP customer
support.
EN
Activity log messages 175
Activity log messages (continued)
Message
Description
Actions
Make sure the receiving
005/01
The document could not be
delivered to the program on
the receiving computer.
Document sent to an
application. Menu: name.
Application: name. Result:
failed.
computer is on.
Make sure the HP Digital
Sender Link is running and
enabled on the receiving
computer.
Make sure the correct path
to the program has been
configured (see
“Customizing the digital
party programs” on
page 58).
Make sure the HP Digital
Sender Service is running.
Make sure the HP Digital
Sender Service has read/
write access to the folder in
which it is running and to
the destination folder in the
program’s profile.
Make sure the destination
program exists on the
network.
For Windows NT
computers, check the event
log for possible file copy
errors (which sometimes
occur because of write
errors, such as disk full).
If the problem persists,
note the menu and
application and contact
HP customer support.
005/02
Notification message only. The
document was delivered
successfully.
No action required.
Document sent to an
application. Menu: name.
Application: name. Result:
success.
176 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Actions
Try sending the document
005/03
An internal error occurred
while the document was being
processed.
Document sent to an
application. Menu: name.
Application: name. Result:
Image processing error.
again.
Turn the digital sender off
and then back on.
If the problem persists,
note the menu and
application and contact HP
customer support.
006/00
Notification message only. The
No action required.
No action required.
No action required.
Firmware upgrade completed. procedure for upgrading the
digital sender firmware was
successful.
007/00
System backup completed.
Notification message only. The
procedure for backing up the
digital sender database was
successful.
008/00
System restore completed.
Notification message only. The
procedure for restoring the
digital sender database was
successful.
009/00
Firmware upgrade failed.
The firmware upgrade
procedure did not complete.
Make sure the folder you
chose for the operation has
read/write access.
Make sure all cabling is
securely connected.
If the problem persists,
contact HP customer
support.
010/00
System restore failed.
The address book restore did
not complete. In most cases,
this is because the hard drive
inside the digital sender did
not have enough room.
Check the contents of the
Notify.dat file that is created
by the operation. The file
contains a report of
success or failure (see
Make sure all cabling is
securely connected.
Reset address books to
gain more space (see
If the problem persists,
contact HP customer
support.
EN
Activity log messages 177
Activity log messages (continued)
Message
Description
Actions
Check the contents of the
011/00
System backup failed.
The address book backup did
not complete.
Notify.dat file that is created
by the operation. The file
contains a report of
success or failure (see
Make sure all cabling is
securely connected.
Make sure you have
enough space on the hard
drive where you want to
store the backup copy.
Backup requires an
average of 50 to 100 MB of
free hard disk space.
If the problem persists,
contact HP customer
support.
013/00
All Address Book cleared.
Notification message only. The
procedure for resetting
address books was
successful.
No action required.
No action required.
No action required.
No action required.
No action required.
No action required.
014/00
Public Email Address Book
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
015/00
Public Fax Address Book
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
016/00
Notification message only.
Users Address Book cleared. The Clear Address Book
command in the ABM was
successful.
017/00
Notification message only.
The Clear Address Book
command in the ABM was
successful.
Public Printer Address Book
cleared.
018/00
All private Address Books
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
178 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Notification message only.
Actions
No action required.
019/00
All customized Function Keys The Clear Address Book
cleared.
command in the ABM was
successful.
020/00
Notification message only. The
No action required.
No action required.
New customized Function Key: named function key has been
name.
configured in the ABM.
021/00
Notification message only.
Modified customized Function The named customized
Key: name.
function key has been
changed in the ABM.
022/00
Notification message only.
No action required.
Deleted customized Function The named customized
Key: name.
function key has been deleted
in the ABM.
023/00
New User: name.
Notification message only.
The named user profile has
been added in the ABM.
No action required.
No action required.
No action required.
No action required.
024/00
Modified user: name.
Notification message only.
The named user profile has
been changed in the ABM.
025/00
Deleted User: name.
Notification message only.
The named user profile has
been deleted in the ABM.
026/00
Notification message only.
Address Book Import status: The ABM is being used to
begin.
import addresses into the
digital sender. The digital
sender is locked from use until
the import has completed.
026/01
Notification message only.
No action required.
Try the import again.
Address Book Import status: The digital sender successfully
end.
completed the import.
026/02
The digital sender
Address Book Import status: encountered an internal
If the problem persists,
note the code and contact
HP customer support.
interrupted. Code: code.
problem during the import.
EN
Activity log messages 179
Activity log messages (continued)
Message
Description
Actions
No action required.
027/00
Notification message only. The
digital sender successfully
imported the addresses.
-Or-
Some addresses were not
imported because they were
duplicates.
Address Book Import report
on entries. Added: number.
Duplicated: number.
Processed: number.
028/00
Notification message only.
-Or-
No action required.
Address Book Import report
on entries. Deleted: number. Some addresses were not
Not found: number.
Processed: number.
deleted because they could
not be found.
029/00
Notification message only. The
address book was
successfully cleared.
No action required.
Address Book clear status:
Public E-mail Address Book
cleared.
029/01
The address book you are
trying to clear cannot be
accessed for some reason.
Try the procedure again.
Address Book clear status:
Public E-mail Address Book
not found.
If the problem persists,
contact HP customer
support.
030/00
Address Book checking:
begin.
Notification message only.
The digital sender has started
an internal check of all
address books and is locked
from use until the check has
completed.
No action required.
030/01
Address Book checking:
completed with errors.
The internal check of all
No action required.
Address books should be
fine now.
address books has completed.
Some problem entries were
found and deleted. Message
031/00 indicates how many
entries were cleared.
030/02
Address Book checking:
completed without errors.
Notification message only. The
internal check of all address
books completed without
finding errors.
No action required.
No action required.
031/00
Notification message only.
Address Book checking. # of During an internal check of
cleared items: number.
address books, the digital
sender found the number of
items reported in the message
and deleted them.
180 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Actions
Reset address books (see
032/00
Problems in the address
books prevented the internal
check of address books from
completing.
Address Books checking
terminated with a severe
corruption indication.
and then restore a backup
page 96).
033/00
Copy functionality status:
disabled.
Notification message only.
All printers have been
removed from the Public
Printers address book.
No action required.
No action required.
No action required.
033/01
Copy functionality status:
enabled.
Notification message only.
There were no printers in the
Public Printers address book
and one has now been added.
034/00
Security status: e-mail
Notification message only.
A change has been made in
notification to administrator is the notification or validation
off, registered user profiles
validation is off.
setting, and this is the current
status.
034/01
Security status: e-mail
notification to administrator is the notification or validation
on, registered user profiles
validation is off.
Notification message only.
A change has been made in
No action required.
No action required.
No action required.
setting, and this is the current
status.
034/02
Security status: e-mail
notification to administrator is the notification or validation
off, registered user profiles
validation is on.
Notification message only.
A change has been made in
setting, and this is the current
status.
034/03
Security status: e-mail
Notification message only.
A change has been made in
notification to administrator is the notification or validation
on, registered user profiles
validation is on.
setting, and this is the current
status.
EN
Activity log messages 181
Activity log messages (continued)
Message
Description
Actions
Make sure all cabling is
035/00
Network error during e-mail
transmission. Code: code.
The e-mail transmission failed
because of a problem in the
network.
securely connected.
Make sure the e-mail
server and SMTP service
are running.
Check that the HP
JetDirect print server is
working correctly using a
command such as ping.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
036/00
The e-mail transmission failed
because of a problem in the
network.
Same as for message
035/00.
Network error during SMTP
protocol negotiation. Code:
code.
037/00
E-mail not delivered to
destination name.
The e-mail message could not
be delivered to the named
destination. The message was
successfully delivered to at
least one of the destinations in
the message. There will be a
similar message in the log for
each destination that could not
be reached.
Check the accuracy of the
e-mail address.
If the problem persists,
contact HP customer
support.
038/00
The e-mail server rejected the
Make sure the e-mail
address is correct.
E-mail sender wasn’t accepted e-mail address in the
from the SMTP server. Name: message.
name.
Make sure the e-mail
address is in SMTP e-mail
format.
If the problem persists,
contact HP customer
support.
039/00
The e-mail subsystem is
disabled.
Notification message only. The
e-mail service for the digital
sender has been disabled.
Use the HP JetAdmin
software to enable the
e-mail service (Email
page).
If a problem with the
system disabled the e-mail
service, contact
HP customer support.
182 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Actions
Use the configuration menu
040/00
The SMTP server is not
configured.
The e-mail server address is
missing in the configuration.
at the control panel or the
HP JetAdmin software to
configure the
e-mail server address.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
041/00
There is a problem with the
Same as for message
035/00.
The SMTP server is no more e-mail server.
reachable.
In addition, make sure the
e-mail server address is
correct.
042/00
There is a problem with the
Make sure all cabling is
securely connected.
The DNS server is not able to DNS or WINS server.
retrieve the SMTP server
address.
Turn the digital sender off
and then back on.
Make sure the DNS server
and WINS server are
running.
Using either the
configuration menu at the
control panel or the
HP JetAdmin software,
make sure you have
correctly configured the
e-mail server, DNS server,
DNS default domain, and
WINS server (whichever
apply).
Check that the
HP JetDirect print server is
working correctly using a
command such as ping.
If the problem persists,
note the code and contact
HP customer support.
043/00
Notification message only.
No action required.
The SMTP server is now
reachable.
EN
Activity log messages 183
Activity log messages (continued)
Message
Description
Actions
No action required.
044/00
Notification message only.
The DNS server is now able to
retrieve the SMTP server
address.
045/00
Internal problem: Network
channels exhausted.
All channels are busy, or they
have been used but not
released.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
046/00
The e-mail server could not
accept the e-mail message
transmitted by the digital
Use the HP JetAdmin
software (E-mail page
Advanced option) to adjust
the size of messages
transmitted (thereby
splitting up large messages
into multiple smaller
messages).
The SMTP server didn’t
accept the e-mail message
because it was too big.
sender because it was too big.
Or, raise the maximum
e-mail message size that
your e-mail server will
accept (see the
documentation for that
server).
047/01
The printer could not print the
Make sure the printer is on
and in an idle state.
Print job result. From: name. document sent from the digital
To: printer name. Result:
failed.
sender. This might happen if
you send a job while the
printer is busy.
Make sure all cabling is
securely connected.
Use the ABM to check that
the printer address is
correct.
If the problem persists,
contact HP customer
support.
047/02
The print job sent from the
No action required.
Print job result. From: name. digital sender printed
To: printer name. Result:
successfully.
success.
184 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
An internal error occurred
Actions
Try resending the
047/03
Print job result. From: name. while the document was being
document.
To: printer name. Result:
Image processing error.
processed.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
048/00
Printer unreachable. Name:
printer name. Code: code.
The print job sent to the printer
could not be delivered. This
might happen if you send a job
while the printer is busy.
Make sure the printer is on
and in an idle state.
Make sure all cabling is
securely connected.
Make sure the printer is
connected and properly
communicating on the
network by means of an
HP JetDirect print server.
Turn the digital sender off
and then back on.
Use the ABM to check that
the printer address is
correct.
If the problem persists,
note the code and contact
HP customer support.
049/00
The job sent to the printer
Same as for message
048/00.
Failure in printing a document. could not be printed. This
Printer: printer name. Code:
code.
might happen if you send a job
while the printer is busy.
051/00
Internal problem: Network
channels exhausted.
All channels are busy, or they
have been used but not
released.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
052/00
No printers have been
configured for use with the
digital sender.
Use the ABM to designate
a network printer that can
be used with the digital
Default printer is not
configured. Fax notifications
cannot be printed.
If the problem persists,
contact HP customer
support.
EN
Activity log messages 185
Activity log messages (continued)
Message
Description
Actions
No action required.
053/00
Notification message only.
HP 9100C configuration
changed at the control panel.
054/02
PML initialization result:
initialization error.
The message indicates a
problem in the HP JetDirect
print server or digital sender
hard drive. The digital sender
will not operate until the
problem is fixed.
On the self-test page,
check to see if the TCP/IP
status parameter reads
“READY.”
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
055/01
Environment enabling: Fax
has been result.
Notification message only.
Possible results:
Enabled
No action required.
No action required.
No action required.
Disabled
055/02
Notification message only.
Environment enabling: Email Possible results:
has been result.
Enabled
Disabled
056/01
Notification message only.
The IP address of the device
on which the HP Digital
Sender Service is installed
has changed.
HP Digital Sender Service
address has changed to: IP
address.
056/02
E-mail server address has
changed to: IP address.
Notification message only.
The e-mail server
configuration has changed.
No action required.
057/00
The administrator e-mail
address is missing from the
configuration.
Use the configuration menu
at the control panel or the
HP JetAdmin software to
configure the administrator
e-mail address.
The Administrator’s e-mail
address is not set. Cannot
notify the Administrator about
changes in the configuration.
If the problem persists,
contact HP customer
support.
186 Chapter 4 - Troubleshooting
EN
Activity log messages (continued)
Message
Description
Actions
Use the configuration menu
058/00
A default FROM e-mail
address is missing from the
configuration.
The default “From” e-mail
address is not set. Cannot
send e-mail messages if
“From” field is not provided
either at control panel or in
registered user profile.
at the control panel or the
HP JetAdmin software to
configure the default
FROM e-mail address.
If the problem persists,
contact HP customer
support.
059/00
System boot.
Notification message only. The
digital sender is restarting.
No action required.
060/00
System shutdown.
Notification message only. The
digital sender is shutting down.
No action required.
061/00
The IP address or DNS name
you typed is incorrect, the
device is not an HP JetSend
device, or the device is not
turned on and in an online
status.
If you typed the IP address
or DNS name, make sure
the target device is an
HP JetSend device and
that you typed the
JetSend job failure. Device
name: IP address. Device
unreachable.
information correctly.
Make sure the target
device is turned on and in
an online status.
061/01
JetSend job failure. Device
The target HP JetSend device
cannot process the document
Check the target device.
name: IP address. Device not for some reason, depending
ready.
on the type of device. For
example, a printer might be
out of paper or one of the
printer trays might be open.
061/02
JetSend job failure. Device
name: IP address. Invalid PIN. identification number). The
digital sender does not work
The target HP JetSend device
requires a PIN (personal
Send the document to a
device that does not
require a PIN.
with devices that require PINs.
062/00
JetSend device contacted.
Device name: IP address
Notification message only.
A connection to the
HP JetSend device identified
in the message has been
made.
No action required.
No action required.
065/00
JetSend job end.
Notification message only.
The document was
successfully delivered to the
HP JetSend destination
identified in the message.
EN
Activity log messages 187
Troubleshooting the software
The troubleshooting for software is divided into these sections:
general software troubleshooting (page 189)
General software troubleshooting
Use the table below to solve common problems encountered while
using the software. The programs do not display messages for these
types of problems.
Usage problems
Problem
Actions
There might be too many programs running on the computer. Try
The ABM or HP Digital
Sender Link is running
very slowly.
closing open programs that you are not using. Also, try restarting
the computer.
There might not be enough free space on your computer’s hard
drive. Free up space on your computer by removing unneeded
files.
Data on your computer’s hard drive might be fragmented. Run
Disk Defragmenter. Click Start, point to Programs, Accessories,
System Tools, and then click Disk Defragmenter. For more
information, see the Windows documentation.
The icon for the HP
Digital Sender Link is
not on the Windows
taskbar.
The setting to show the icon is not selected. In Windows Control
Panel, double-click the HP Digital Sender Link icon. Click the
Setting tab. Make sure the Show icon on taskbar check box is
selected.
If the HP Digital Sender Link is closed, the icon does not show. To
start the program or check if it is running, click Start, point to
Programs, then HP 9100C, and then click HP Digital Sender
Link.
The HP Digital Sender
Link will not start.
There is a problem with the version of the HP Digital Sender Link
that is installed on the computer. Install the HP Digital Sender Link
again.
188 Chapter 4 - Troubleshooting
EN
HP Address Book Manager messages
The following table contains the error messages that might appear
when you are using the ABM and actions to take to resolve the
problem.
Note
Messages are listed in alphabetical order.
HP Address Book Manager messages
Message
Description
Actions
Clear the address book
ABM has found a number of
items greater than the
maximum supported.
Application may become
unstable.
The maximum number of
items that the ABM can
support has been exceeded
(for example, maximum
number of fax destinations or
e-mail addresses).
that was being used when
the message occurred (on
the Edit menu, click Clear
Address Books).
Reset all address books
ABM internal error code.
The ABM has experienced an
internal error.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
Address Book locked.
Someone else is using the
address book you are trying to
access.
Try accessing the address
book again.
Cannot access the Windows Information in the Windows
Remove LDAP
Registry. The Windows
Registry data is corrupted.
registry has changed for some
reason and is no longer valid
for the digital sender.
configuration data from the
registry using Regedit.exe
and then configure the
LDAP directory service
again.
If the problem persists,
contact HP customer
support.
Digital sender busy executing Address books in the digital
Try again later.
Address Book backup or
restore.
sender are either being
backed up or restored. The
digital sender is locked from
use until the backup or restore
is complete.
EN
Troubleshooting the software 189
HP Address Book Manager messages (continued)
Message
Description
Actions
Verify that you have not
Duplicated login.
You might already have logged
in and started the ABM.
already started the ABM.
Unused connections time
out after a period of time.
Wait a few minutes and try
again.
A previous connection with the
ABM might have been
interrupted.
To prevent another user
from using your user name
in the future, protect your
user profile with a
Another user has logged in
under the name you used.
password.
Failed to add the entry.
Initialization failed.
During the procedure to import
e-mail addresses, the
addresses that were found
could not be added to the ABM
because the selected address
book is full.
Remove some entries from
the selected address book
to make room for new
entries.
During the procedure to import
e-mail addresses, the ABM
could not connect to the
server.
In the directory
configuration, make sure
you typed the correct DNS
name or IP address and
port number for the server
you want. See the user
guide for information on
defining directories.
In order to proceed, you have During the procedure to import
In the directory
to provide information for all
fields.
e-mail addresses, some of the
fields in the directory
configuration were not filled.
configuration, make sure all
fields are filled. See the
user guide for information
on defining directories.
Invalid user name or
password.
The digital sender did not
recognize the user name or
password that you typed.
Verify that you are using
the user name and
password that are in your
user profile. The password
is case-sensitive, so make
sure you enter the correct
combination of uppercase
and lowercase letters.
190 Chapter 4 - Troubleshooting
EN
HP Address Book Manager messages (continued)
Message
Description
Actions
In the directory
Login Failed. Wrong Login
Name or Password
Bind Failed.
During the procedure, you
entered an invalid login name
or password for the server to
be searched.
configuration, check the
login name and password
fields for the server you are
searching. See the user
guide for information on
defining directories.
Network access failure.
There is a problem connecting
to the digital sender through
the network.
Close the ABM and then
start it again.
Turn the computer off and
then back on.
Turn the digital sender off
and then back on.
Check the address book
Make sure the computer
where the ABM is running is
connected to the network
(using a network command
such as ping).
If the problem persists, call
HP customer support.
No items have been selected. During the procedure to import
e-mail addresses, you did not
select an address before
Select an address and then
click Add.
clicking Add.
No matching entries were
found.
During the procedure to import
e-mail addresses, no entries
matching the search criteria
were found in the specified
directory.
In the Directory search
dialog box, make sure the
correct directory is
specified and all fields are
filled correctly.
Make sure the directory
you are searching has
been defined. See the user
guide for information on
importing e-mail addresses
from an LDAP server.
EN
Troubleshooting the software 191
HP Address Book Manager messages (continued)
Message
Description
Actions
In the directory
Search failed!
No such object.
During the procedure to import
e-mail addresses, the
directory configuration might
not be correctly specified.
configuration, make sure all
fields are filled correctly.
See the user guide for
information on defining
directories.
The password and the
confirmation text does not
match. Please enter them
again.
During the procedure to import
e-mail addresses, the
password for the server that
was specified in the Password
and Confirmation fields did
not match.
In the directory
configuration, retype the
password in both fields.
See the user guide for
information on defining
directories.
The port number you have
During the procedure to import
In the directory
entered is wrong. Please type e-mail addresses, you entered
configuration, check the
port number. See the user
guide for information on
defining directories.
in a different value.
an incorrect port number for
the server containing the
directory to be searched.
Timeout expired.
The digital sender is not
responding.
Make sure the digital sender
is turned on.
Make sure all cabling is
securely connected.
Turn the digital sender off
and then back on.
Turn the computer off and
then back on.
Make sure the computer
where the ABM is running is
connected to the network
(using a network command
such as ping).
If the problem persists,
contact HP customer
support.
You enter a wrong maximum During the procedure to import
Enter a smaller number.
of hits number.
e-mail addresses, the number
of maximum hits (results) you
entered is more than the
search can return.
192 Chapter 4 - Troubleshooting
EN
HP Address Book Manager messages (continued)
Message Description
Your query has exceeded the During the procedure to import
Actions
In the Directory search
size limit.
e-mail addresses, the search
found a greater number of
entries that match the search
criteria than allowed by the
server.
dialog box, narrow the
Name or Email address
search criteria to return
fewer entries. (For
example, search for
“Smithson” instead of
“Smith.”) See the user
guide for information on
how to search a directory
and import addresses.
EN
Troubleshooting the software 193
HP Digital Sender Link messages
The following table contains the error messages that might appear
when you are using the HP Digital Sender Link and actions to take to
resolve the problem.
Note
Messages are listed in alphabetical order.
HP Digital Sender Link messages
Message
Description
Actions
Specify a different path.
-Or-
A file already exists with the
same name.
The path specified in the
Target Application or the
Default Inbox field already
exists.
Use Windows Explorer to
delete the existing file.
Address Book Manager still
active.
The ABM is already running.
Use the copy of the ABM
that is already running.
Cannot launch the target
application.
The program selected as the
target program cannot be
found.
Open the HP Digital
Sender Link and click the
Desktop tab. Enter the
correct path to the target
program in the Path to
target application: field,
or click ... to browse the
folders and find the correct
path.
Closing this application may
This message appears when
Click Yes to close the
cause the loss of connection you close the HP Digital
program or click No to keep
the program open. If you
close the program, you can
restart it by clicking Start,
pointing to Programs, then
9100C, and clicking HP
Digital Sender Link.
with the sender. Close
anyway?
Sender Link. It is only a
reminder that documents
cannot be scanned to your
computer while the program is
closed.
Error: verify Address Book
Manager installation.
The ABM program cannot be
found.
Uninstall the ABM and then
reinstall it.
194 Chapter 4 - Troubleshooting
EN
HP Digital Sender Link messages (continued)
Message Description
Error: verify if another instance If the message is received on
Actions
No action is needed for the
if the same application is
already running.
a computer running Windows
9x, the program is already
running.
first situation. You can
begin sending to the
computer. To work with the
HP Digital Sender Link
settings, open the control
panel applet from the
HP Digital Sender Link icon
or the Windows Control
Panel.
If the message is received on
a computer running Windows
NT 4.0 or 5.0, the program is
already running or the
HP Digital Sender Service is
running.
For the second situation,
check if the HP Digital
Sender Service is running
or close it by double-
clicking the Services icon in
Windows Control Panel.
Select HP Digital Sender
Service (or HP Network
Scanner Service) and
click Stop. Then, try
reopening the program. If
you still receive the
message, the program is
already running, and no
other action is needed.
Error writing data into the
receive inbox.
The document you sent to a
computer could not be stored
in the default inbox because
you do not have the rights to
write to that location. This can
happen after installation if
someone changed the rights
on the computer where your
default inbox is located.
On the computer where
your default inbox is
located, check and change
the rights back to their
previous settings. Or,
choose a new default inbox
location.
If the computer’s hard drive
is full, free up space and
resend the document.
The document you sent to a
computer could not be stored
in the default inbox because
the hard drive on the computer
is full.
HP Digital Sender Link
The HP Digital Sender Link is
Click Yes to configure the
parameters not set. Run setup either not installed or is not
utility? configured correctly.
parameters correctly.
EN
Troubleshooting the software 195
HP Digital Sender Link messages (continued)
Message
Description
Actions
Try retyping the folder path
Not enough rights for the
specified directory.
The HP Digital Sender Link
cannot accept or create the
path specified in the Path to
Receive Inbox field because
you do not have the rights to
read and write to the
or choose another one. Or,
change the rights for the
requested location so you
can use it.
requested location.
Start in path doesn’t exist.
Create now?
The path specified in the
Click Yes to create the new
path with the name you
typed. Or, click No and
then click ... to search for
the path you want.
Target application initial
path field does not exist. Allow
the program to create the new
path or choose another path.
The directory cannot be
created because there is a
name conflict with an existing path for the inbox because one
The HP Digital Sender Link
cannot create the specified
Choose another folder or
specify a new folder path in
that folder.
file.
of the folder names you typed
is the name of an existing file.
For example, you typed
C:\Temp\Scan\Inbox, but there
is already a file in the Temp
folder called Scan.
Unable to create the specified The path typed in the Path to
Try retyping the folder path
or choose another one.
directory.
Receive Inbox field was
invalid.
Choose a folder path to a
new location where you
have rights. Or, change the
rights for the requested
location so you can use it.
You do not have the rights to
create the default inbox folder
in the requested location.
Unable to find target
application.
The path in the Path to target
application field does not
Check the path and try
retyping it. Include the
contain the specified program.
entire path, entering the
program itself as the last
item in the path. Or, click ...
to search for the path to the
program you want to use.
196 Chapter 4 - Troubleshooting
EN
Restoring old firmware images
Use this procedure for the following reasons:
to restore the previous version of firmware in the digital sender
unsatisfactory
when instructed to do so by troubleshooting steps or by
HP customer support
Notes about the procedure:
You cannot restore old firmware images if you have processed
more than 50 jobs at the digital sender using a more current
version of firmware.
Restoring firmware images locks the digital sender from use and
then restarts it.
The procedure does not touch information in the digital sender
database, such as address books.
The process takes from 1 to 5 minutes.
To restore old firmware images
1
Make sure the digital sender is idle (the green light under the
button is off).
2
Shut the digital sender down (in the configuration menu, press
TOOLS, select Shutdown, and then press OK twice).
3
4
5
Turn the digital sender off.
Turn the digital sender back on.
Watch the control panel. When the screen changes from all blue
to a combination of all blue and light blue, press and hold the
following sequence of keys until the screen changes again:
SHIFT+ALT+F0
(F0 is the left-most function key on the control panel.)
EN
Restoring old firmware images 197
198 Chapter 4 - Troubleshooting
EN
Warranty and support
information
5
Hewlett-Packard limited warranty
statement
HP PRODUCT
HP 9100C Digital Sender
DURATION OF WARRANTY
One year
1
2
3
HP warrants HP hardware, accessories, and supplies against
defects in materials and workmanship for the period specified
above. If HP receives notice of such defects during the warranty
period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement parts may be either
new or like-new.
HP warrants that HP software will not fail to execute its
programming instructions, for the period specified above, due to
defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty
period, HP will replace software media which does not execute its
programming instructions due to such defects.
HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon
prompt return of the product.
4
5
HP products may contain remanufactured parts equivalent to new
in performance or may have been subject to incidental use.
The warranty period begins on the date of the delivery or on the
date of installation if installed by HP. If customer schedules or
delays HP installation more than 30 days after delivery, warranty
begins on the 31st day from delivery.
EN
Hewlett-Packard limited warranty statement 199
6
Warranty does not apply to defects resulting from improper or
inadequate maintenance or calibration, software, interfacing,
parts or supplies not supplied by HP, unauthorized modification or
misuse, operation outside of the published environmental
specifications for the product, or improper site preparation or
maintenance.
Note
Operation of the digital sender beyond the limit of its nominal duty cycle
(scanning greater than the equivalent of 10,000 pages per month) shall
be deemed digital sender abuse and all repairs thereafter are to be
billed on a time-and-materials basis.
7
8
9
TO THE EXTEND ALLOWED BY LOCAL LAW, THE ABOVE
WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the
product that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been
directly caused by a defective HP product.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE.
10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND
ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
200 Chapter 5 - Warranty and support information
EN
Replacement parts and accessories
You can obtain replacement parts for your HP 9100C Digital Sender
by contacting your sales representative or your Hewlett-Packard
dealer.
Replacement parts and accessories
Part or
product number
Item
English documentation set
French documentation set
Italian documentation set
C1311-99000
C1311-99001
C1311-99002
C1311-99003
C1311-99004
C1311-13601
C1311-67901
German documentation set
Spanish documentation set
Replacement compact disc (full set)
Cable collar (protection against electromagnetic
interference)
Delivery guide sheet
Lower rollers
FB3-0308-000
FF2-4710-000
HP JetDirect print servers
Ethernet (10Base-T)
Ethernet (10Base-T, 10Base-2) and LocalTalk
Token Ring (IEEE 802.5)
HP J3110A
HP J3111A
HP J3112A
HP J3113A
Fast Ethernet (10/100Base-TX)
EN
Replacement parts and accessories 201
HP customer support options worldwide
not listed here.
Call (1) (208) 323-2551 Monday through Friday from 6
am to 10 pm, Saturday 9 am to 4 pm (Mountain Time)
free of charge during the warranty period. However, your
standard long-distance phone charges still apply. Have
Customer Support and Product
Repair Assistance for the U.S. and
Canada:
your system nearby and your serial number ready when
calling.
Post-warranty telephone assistance is available to
answer your product questions. Call (1) (900) 555-1500
($2.50* per minute, U.S. only) or call 1-800-999-1148
($25* per call, Visa or MasterCard, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday
from 9 am to 3 pm (Mountain Time). Charges begin only
when you connect with a support technician. *Prices
subject to change.
European Customer Support Center Language and In-Country Options
Available
Open Monday through Friday 8:30–18:00 CET.
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
English
Ireland: (353) (1) 662-5525 German
U.K.: (44) (171) 512-5202
Germany: (49) (180)
525-8143
International: (44) (171)
512-5202
Belgium: (32) (2) 626-8806 Danish
Netherlands: (31) (20)
606-8751
France: (33) (01) 43-62-
3434
Belgium: (32) (2) 626-8807 Portuguese
Switzerland: (41) (84)
Austria: (43) (1) 0660-6386
Norway: (47) 2211-6299
Denmark: (45) 3929-4099
Finland: (358) (9) 0203-47288
Sweden: (46) (8) 619-2170
Italy: (39) (2) 264-10350
Spain: (34) (90) 232-1123
Portugal: (351) (1) 441-7199
Norwegian
Dutch
Finnish
Swedish
Italian
French
Spanish
880-1111
202 Chapter 5 - Warranty and support information
EN
In-country support numbers: If you require support after your warranty has expired, additional
product repair services, or if your country is not listed below, see “Worldwide sales and service offices” on
Argentina
Australia
Brazil
787-8080
Malaysia
(60) (3) 295-2566
01 800-22147
01 800-90529
(61) (3) 272-8000
022-829-6612
Mexico (Mexico City)
Mexico (outside
Mexico City)
Canada
China
(1) (208) 323-2551
(86) (10) 65053888-5959
800-360999
Middle East/Africa
New Zealand
Philippines
Poland
(41) (22) 780-7111
(64) (9) 356-6640
(63) (2) 894-1451
(48) (22) 37-5065
(351) (1) 301-7330
(7) (95) 923-5001
(65) 272-5300
Chile
Czech Republic
Greece
(42) (2) 471-7321
(30) (1) 689-6411
(852) 800-96-7729
(36) (1) 343-0310
(91) (11) 682-6035
(91) (11) 682-6069
(62) (21) 350-3408
(82) (2) 3270-0700
(82) (080) 999-0700
Portugal
Hong Kong
Hungary
India
Russia
Singapore
Switzerland
Taiwan
(41) (1) 753-7111
(886) (02) 717-0055
(66) (2)661-4011
(66) (2)661- 4012
(90) (1) 224-5925
Indonesia
Korea
Thailand
Korea
Turkey
outside Seoul, call
Japan
(81) (3) 3335-8333
EN
HP customer support options worldwide 203
HP customer support
Online services: for 24-hour World Wide Web URL - Printer drivers, updated HP printer
access to information over your
modem, we suggest these
services:
software, plus product and support information may be obtained from
the following URLs:
for HP 9100C Digital Sender http://www.digitalsender.hp.com
in the U.S.
in Europe
http://www.hp.com
http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japan
in Korea
ftp://www.jpn.hp.com/drivers/
http://www.hp.co.kr
in Taiwan
or the local driver website
http://www.hp.com.tw
http://www.dds.com.tw
America Online - America Online/Bertelsmann is available in
the U.S., France, Germany, and U.K. - Printer drivers, updated HP
printer software, and support documentation to help answer your
questions about HP products are available. Use Keyword HP to start
your tour or call 1-800-827-6364 preferred customer # 1118 to
subscribe. In Europe, call the appropriate number below:
Austria
France
Germany
Switzerland
United Kingdom
0222 58 58 485
++353 1 704 90 00
0180 531 31 64
0848 80 10 11
0800 279 1234
CompuServe - Printer drivers, updated HP printer software, and
interactive sharing of technical information with other members is
available on CompuServe’s “HP User’s forums” (GO HP), or call
1-800-524-3388 and ask for representative #51 to subscribe.
(CompuServe is also available in the U.K., France, Belgium,
Switzerland, Germany, and Austria.)
Obtaining software
utilities and electronic
information for:
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP direct ordering for
accessories or supplies:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Fulfill Plus at (65) 740-4477.
HP Support Assistant
compact disc:
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada).
HP Service Information:
HP Service Agreements:
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service 1-800-446-0522.
204 Chapter 5 - Warranty and support information
EN
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and
troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three
documents per call. These documents will be sent to the fax of your choice.
Australia
+61 (0) 3 9272 2627
0660-8218
Korea
+82 (0) 02 769 0543
+60 (0) 3 298 2478
0800-0222420
+64 (0) 09 356 6642
800-11319
Austria
Malaysia
Belgium (Dutch)
Belgium (French)
Canada
0800 1 1906
Netherlands
New Zealand
Norway
0800 1 7043
1-800-333-1917
+86 (0) 10 6505 5280
800-10453
China
Portugal
05 05 313342
Denmark
Philippines
Singapore
Spain
+65 275 7251
English (outside of U.K.) +31 20 681 5792
+65 275 7251
Finland
France
800-13134
900-993123
0800-905900
Sweden
020-79-5743
Germany
Hong Kong
Hungary
India
0130-810061
Switzerland (German)
Switzerland (French)
Taiwan
0800-551527
852-2506-2422
(36) (1) 252-4647
+91 (0) 11 682 6031
+62 (0) 21 352 2044
1678-59020
0800-551526
(886) (2) 719-5589
+66 (0) 2 661 3511
0800-960271
Thailand
Indonesia
Italy
United Kingdom
United States
1-800-333-1917
Japan
+81 (0) 3 3335 8622
EN
Chapter 5 - Warranty and support information 205
Worldwide sales and service offices
Note
Before calling an HP Sales and Service office, be sure to contact the
these offices.
Argentina
Brazil
Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone: (55) (11)- 7296-8000
Phone: (54) (1) 787-7100
Fax:
(54) (1) 787-7213
Canada
Australia
Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Kirkland, Québec H9J 2X8
Phone: (1) (514) 697-4232
Fax:
(61) (3) 898-7831
Fax:
(1) (514) 697-6941
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) (905) 206-4725
Fax:
(1) (905) 206-4739
Austria
Chile
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Phone: (43) (1) 25000-555
Santiago, Chile
Fax:
(43) (1) 25000-500
China
Belgium
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal
100-102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Phone: (86) (10) 6505-3888, x. 5450
Fax:
(32) (2) 763-06-13
Fax:
(86) (10) 6505-1033
Hardware Repair Center and Extended
Warranty Support:
Phone: (86) (10) 6262-5666, x. 6101/2
(86) (10) 6261-4167
206 Chapter 5 - Warranty and support information
EN
Colombia
Germany
Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogota, Colombia
Hewlett-Packard GmbH
Herrenberger Strasse 130
71034 Böblingen
Phone: (49) (180) 532-6222
(49) (180) 525-8143
Fax:
(49) (180) 531-6122
Czech Republic
Hewlett-Packard s. r. o.
Novodvorská 82
Greece
CZ-14200 Praha 4
Phone: (42) (2) 613-07111
Hewlett-Packard Hellas
62, Kifissias Avenue
Fax:
(42) (2) 471-7611
GR-15125 Maroussi
Phone: (30) (1) 689-6411
Fax:
(30) (1) 689-6508
Denmark
Hewlett-Packard A/S
Kongevejen 25
Hungary
DK-3460 Birkerød
Denmark
Phone: (45) 3929-4099
Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Fax:
(45) 4281-5810
Phone: (36) (1) 343-0550
Fax:
(36) (1) 122-3692
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310
Far East Region
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
India
Phone: (852) 2599-7777
Fax:
(852) 2506-9261
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (852) 2599-7066
Fax:
(91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042
Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Italy
Phone: (358) (9) 887-21
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Fax:
(358) (9) 887-2477
France
Phone: (39) (2) 921-21
Fax:
(39) (2) 921-04473
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax:
(33) (146) 10-1705
EN
Chapter 5 - Warranty and support information 207
Japan
Netherlands
Hewlett-Packard Japan, Ltd.
3-29-21 Takaido-higashi
Suginami-ku, Tokyo 168
Phone: (81) (3) 3335-8333
Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
Fax:
(81) (3) 3335-8338
NL-1180 AR Amstelveen
Phone: (31) (020) 606-87-51
Hardware Repair Center:
Phone: (81) (4) 7355-6660
Fax:
(31) (020) 547-7755
Fax:
(81) (4) 7352-1848
New Zealand
Korea
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Auckland
Phone: (82) (2) 769-0114
Phone: (64) (9) 356-6640
Fax:
(82) (2) 784-7084
Fax:
(64) (9) 356-6620
Hardware Repair Center:
Phone: (82) (2) 3270-0700
Hardware Repair Center and Extended
Warranty Support:
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)
Norway
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Latin American
Headquarters
5200 Blue Lagoon Drive Suite 950
Miami, FL 33126, USA
Phone: (1) (305) 267-4220
Phone: (47) 2273-5600
Fax:
(47) 2273-5610
Poland
México
Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: 01-800-22147
Phone: (48-22) 608-77-00
Fax:
(48-22) 608-76-00
Outside Mexico City
Phone: 01 800-90529
Russia
AO Hewlett-Packard
Middle East/Africa
Business Complex Building #2
129223, Moskva, Prospekt Mira VVC
Phone: (7) (95) 928-6885
ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
Fax:
(7) (95) 974-7829
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone: (41) (22) 780-4111
EN
Chapter 5 - Warranty and support information 208
Singapore
Thailand
Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: (65) 275-3888
Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
2199 Rama 4 Rd, Klongton
Klintoey, Bangkok 10110
Thailand
Fax:
(65) 275-6839
Phone: (66) (2) 666-3900-34
Hardware Repair Center and Customer
Information Center:
Phone: (65) 272-5300
Fax:
(66) (2) 666-3935-37
Hardware Repair Center and Extended
Warranty Support Contact:
Extended Warranty Support:
Phone: (65) 272-5333
Phone: (66) (2) 661-3900 ext. 6001/ 6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211
Fax:
(66) (2) 661-3943
Spain
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) (1) 626-1600
Turkey
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
Fax:
(34) (1) 626-1830
80220 Sisli-Istanbul
Phone: (90) (212) 224-5925
Sweden
Fax:
(90) (212) 224-5939
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
United Kingdom
Fax:
(46) (8) 444-2666
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) (134) 436-9222
Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
Fax:
(44) (134) 436-3344
CH-8902 Urdorf/Zürich
Phone: (41) (084) 880-11-11
Venezuela
Fax:
(41) (1) 753-7700
Warranty Support:
0800-55-5353
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Taiwan
Fax:
(58) (2) 239-3080
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886)(02) 717-0055
Fax:
(886)(02) 514-0276
Hardware Repair Center, call:
North (886)(02) 717-9673
Central (886)(04) 327-0153
South (886)(080) 733-733
Extended Warranty Support Contact:
Phone: (886)(02) 714-8882
EN
Chapter 5 - Warranty and support information 209
210 Chapter 5 - Warranty and support information
EN
Index
Symbols
ADF (automatic document feeder)
Numerics
A
Manager (ABM)
accessories and supplies
administrator
Acrobat Reader
activity log
administrator guide
Adobe Acrobat Reader
address book check
Address Book Manager (ABM)
assigning IP address
address books
(automatic document feeder)
B
EN
Index 211
backing up
computer, sending to
configuration
HP JetAdmin software interview and expert modes
C
cable collar
cleaning
configuration menu
confirmations
convenience copying
copying
clearing
clearing paper jams
client software
collar for electromagnetic interference
color
components
compression
212 Index
EN
customizing
Digital Sender Service
D
distribution lists
database of address books
date
defaults
defects
delivery guide sheet
destinations
device list
Digital Sender Link
DNS (Domain Name System)
documentation
documents
Name System)
E
electromagnetic interference (EMI)
EN
Index 213
e-mail service
F
Fast Ethernet
fax service
fax transaction reports
fax transmissions
files
e-mail transmissions
electromagnetic interference (EMI)
enabling
environmental
equipment
firmware
214 Index
EN
function key destinations
Manager
Service
HP J3112A print server
function keys
HP J3113A print server
servers
HPBC (Hewlett-Packard Batch Configuration) files,
humidity
G
guest users
I
guides
image processing
image quality
importing
H
hardware
inbox
Hewlett-Packard Batch Configuration (HPBC) files,
EN
Index 215
installation
installing
JetDirect print servers
IP address
JetSend
IPX
K
keys, function
J
J3112A print server
L
J3113A print server
languages
LDAP (Lightweight Directory Access Protocol)
jams
JetAdmin software
216 Index
EN
memory
messages
modes
LDAP Data Interchange Format (LDIF) files,
LDIF (LDAP Data Interchange Format) files,
LEDs
LDAP (Lightweight Directory Access Protocol)
locked
logs
lower rollers
N
name resolution
network
noise
notifications
M
manuals
EN
Index 217
performance
port number, LDAP
O
OCR (optical character recognition) document
online documentation
operating
power
printers
overview
P
P1, P2, and P3 jumper settings on HP J3113A print
pages
paper
private distribution lists
private e-mail addresses
programs
Public Distribution Lists address book
Public Email address book
paper jams
parameters
passwords
pending fax transmissions
218 Index
EN
Public Fax address book
Public Printers address book
restoring
Q
S
saving
R
Reader
scanning
receive inbox
search root, LDAP
searches
security
self-test page
registered users
replacing
requirements
servers
service and support
service port, LDAP
resetting
resolution
EN
Index 219
setup program
support and service
size
switch
slow
SMTP
software
space
T
telephone numbers, maximum number of characters
temperature
timeout
Token Ring
transmissions
specifications
speed
troubleshooting
storage
subnet mask
supplies and accessories
220 Index
EN
weight
WINS (Windows Internet Naming Service)
Windows NT computer
WINS (Windows Internet Naming Service)
U
upgrading firmware
worldwide
user guide
user profiles
users
V
validation
versions
W
websites
EN
Index 221
Copyright© 2001
Hewlett-Packard Co.
Manual Part No.
C1311-90915
*C1311-90915*
*C1311-90915*
C1311-90915
hp 9100C digital sender
addendum
Contents
EN
1
2
EN
HP Digital Sender 9100C
Addendum
Copyright Information
Trademark Credits
Warranty
© Copyright Hewlett-Packard
Company 2002
Adobe, the Adobe logo,
The information contained in
this document is subject to
change without notice.
Acrobat, the Acrobat logo,
Adobe Circulate and the Adobe
Circulate logo are trademarks of
Adobe Systems incorporated.
CompuServe is a U.S.
trademark of CompuServe, Inc.
Microsoft is a U.S. registered
trademark of Microsoft
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under copyright
laws.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
A user of the Hewlett-Packard
digital sender associated with
this addendum is granted a
license to: a) print hard copies
of this addendum for
PERSONAL, INTERNAL, or
COMPANY use subject to the
restriction not to sell, re-sell or
otherwise distribute the hard
copies; and b) place an
electronic copy of this
addendum on a network server
provided access to the
electronic copy is limited to
PERSONAL, INTERNAL users
of the Hewlett-Packard digital
sender associated with this
addendum.
Corporation. MS-DOS,
Windows, MS Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation. Pentium is a U.S.
registered trademark of Intel
Corporation.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
All other products mentioned
herein may be trademarks of
their respective companies.
Material scanned by this
product may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with
all such laws and regulations.
Part number: C1311-online
Third Edition, April 2002
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Addendum
This addendum details the enhancements to the HP Digital Sender
9100C since its initial release. These enhancements improve
usability as well as product integration into your network
environment.
Receiving technical updates
Register now on the Web to make sure you receive technical
updates and other HP Digital Sender 9100C special offers. Visit the
Enhancements to the HP Digital Sender 9100C
This section describes the enhancements that affect using the
HP Digital Sender 9100C itself. These changes pertain to:
Configuration methods
Enhanced network support
Web Authentication capability
Sending to e-mail
Sending to fax
Sending to copy
Sending to the PC or another program
Sending to an HP Jetsend-enabled device
Contrast levels
Additions and enhancements to software
EN
Receiving technical updates
5
Configuration methods
When configuring the digital sender, a user or administrator may
employ several methods. These methods include using the control
panel, using configuration software, and using the Web Access tool.
Web Access is a new tool that offers increased flexibility when
configuring the HP Digital Sender 9100C.
Control panel configuration
This configuration is accomplished using the control panel on the
digital sender. An administrator would configure fast-track parameters
and extended and optional parameters using the control panel
keyboard and menu options.
Configuration software
An administrator can use the HP JetAdmin software and Address
Book Manager (ABM) to configure a digital sender from a computer.
Web Access
You can now remotely configure the HP Digital Sender 9100C quickly
and easily using the new Web Access tool, which is an embedded
Web server in the digital sender. You can configure all necessary
settings using this tool and a standard Web browser from any
computer on the network. To use the Web Access tool, type the digital
sender’s IP address or DNS hostname followed by ":4242" in the
address bar of your Web browser. For digital senders with an HP
Jetdirect 610n print server (network interface card), there is no need
to add ":4242".
Example:
With HP Jetdirect 600 print server: http://255.255.255.255:4242
With HP Jetdirect 610n print server: http://255.255.255.255
6
Addendum
EN
Configuration replication
When you have configured one digital sender, you can replicate that
configuration to other digital senders on the network. The Web Access
tool allows you to choose which digital sender’s configuration to
replicate and which digital senders to be updated.
To replicate a digital sender’s configuration
1
2
3
4
5
Open the Web Access tool.
Select Actions.
Select Replicate. The Replicate Settings screen appears.
Click Replication Setup.
If necessary, click Edit List to choose which digital senders will
have their configurations modified.
6
7
8
Click Next.
Select which settings will be replicated. Click Next.
Click Finish to begin the replication process. Replication might
require several minutes. Results will not be available until the
replication process has completed on all digital senders.
9
When replication is complete, click Replication Status on the
Replicate page to view the results.
Note
Configuration replication does not replicate address books or user
profiles. Use HP Enterprise Center to replicate this data. See “HP
Enterprise Center” on page 29 for more information.
EN
Configuration methods
7
Enhanced network support
The HP Digital Sender 9100C supports the HP Jetdirect 610n print
server (network interface card). This card is required for full use of the
Web Access tool over a Token Ring network. The HP Jetdirect 610n
also allows access to the digital sender’s embedded Web server
without typing ":4242" after the IP address in your Web browser’s
address bar (see “Preparing the digital sender to work with a Web
Using a Web server for user authentication
In the past, users could be authenticated when opening the Address
Book Manager (ABM) from their computers or when sending at the
digital sender itself. Now you can authenticate users trying to send
from the digital sender using a Web server, with or without encryption.
With encryption, this method of authentication is a secure method.
A Web server controls access to one or more of its resource items,
pages, programs, or other objects, which can be requested by a
browser-like client on the computer or on the network. (In this case,
the browser-like client is the digital sender.) The Web server can ask
the browser-like requestor (digital sender) for user credentials, such
as a user account name and corresponding password. Before
returning the requested resource, the Web server can verify the user
account name and password against a user account database, such
as the NT domain user account database, on the local computer or
the NT domain controller.
After checking against the user account database, one of the following
situations occurs:
If the Web server authenticates the user, the digital sender must
determine the user's e-mail address from its own user profile
database or, if that is unsuccessful, from an LDAP server. If the
digital sender finds an e-mail address that corresponds to the
user name, it adds the user's e-mail address into the From: field
and the user can continue using the digital sender. If the digital
sender cannot find an e-mail address that corresponds to the user
name, authentication is unsuccessful. This process provides
greater assurance that someone trying to send an e-mail or fax
cannot send it using another person's name.
8
Addendum
EN
If the Web server cannot authenticate the user, access to the
digital sender is denied if you have enabled login. If you have
disabled login, then the user can use the digital sender and enter
any valid e-mail address.
Note
For thegreatestassurance that users arenot sending e-mailand faxes
using someone else’s name, you must enable login on all digital
senders.
Using the IIS Web server
Although you can use any Web server for authentication, Microsoft®
Internet Information Services (IIS) contains a Web server useful for
user authentication. Because IIS and its Web server are integrated
into the Microsoft operating system, they are easy to use for
configuring authentication. IIS, which is part of the Microsoft Back
Office, is an option included with Windows® NT 4.0 Server edition,
Windows 2000 Server edition, and NT 4.0 Option Pack.
When authenticating users, the IIS Web server checks the user
account name and password against the user account database of
the local Windows NT or 2000 operating system and/or the NT
domain. This check is commonly referred to as NT user
authentication, or NTLM. Use the following directions to prepare the
IIS Web server to authenticate digital sender users.
Preparing the IIS Web server to work with digital
senders
In order for digital sender users to use Web-based authentication
against an NT domain or workgroup, the IIS administrator must
perform the following general steps. For more specific instructions for
working with IIS, see the documentation provided with IIS.
1
If Web-based authentication against an NT Domain is preferred,
choose a Windows NT 4.0 server or Windows 2000 server to host
the IIS. This server must be a Primary Domain Controller, Domain
member, or a member of a trusted Domain against which the
administrator wants to authenticate.
2
3
Install and setup IIS 5.0 for Windows 2000 or IIS 4.0 for Windows
NT 4.0 Server.
Open Internet Service Manager (IIS) and set up a home directory
or virtual directory for the IIS Web server in Default Web Site. It is
highly recommended that a home or virtual directory be created
just for the purpose of digital sender user authentication against
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Using a Web server for user authentication
9
Windows. Having a dedicated virtual directory is assumed in the
steps outlined from this point forward.
4
5
In Windows Explorer, place a default html page in the local
directory with which the virtual directory is associated. For
performance reasons, it is highly recommended that this local
directory be located on the same server as the one hosting the IIS
Web server.
If the IIS administrator wants the NT user account name and
password to be encrypted between the digital sender and the IIS
Web server, then configure the IIS Web server for server-side
SSL (secure socket layer). This means the virtual directory is
configured to support only HTTPS requests from browser-like
clients. Complete these steps:
a
Request an application server SSL certificate from a selected
certificate authority.
b
Install the application server SSL certificate into the certificate
store of the IIS Web server.
6
7
In Internet Service Manager (IIS), right-click the virtual directory
and click Properties.
On the Directory Security tab, do the following:
a
In the Anonymous access and authentication control area,
click Edit. Select the Basic Authentication check box and
clear the Anonymous Access and Integrated Windows
Authentication check boxes. When the Warning message
dialog box regarding clear text passwords on the network
appears, click Yes to continue.
b
In the Authentication Access area, click Edit. Type the default
domain in the Domain Name field and click OK twice.
8
9
On the Virtual Directory tab, clear the Directory Browsing and
Write check boxes, select the Read check box, and click OK. This
step provides extra security and is strongly recommended.
Close IIS.
10 In Windows Explorer, right-click the local directory associated with
the virtual directory and click Properties.
11 Restrict access to the local directory to only those NT account
users who you want to be authenticated by the digital sender.
Right-click the local directory and click Properties. On the
Security tab, select the NT user account names and group
names you want.
12 Right-click the default html page in the local directory and click
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Properties. On the Security tab, select all of the NT user account
names and group names you selected in the previous step.
13 All NT user account names and group names requiring
authentication from the virtual directory require the user right to
“Log on locally.” While logged on as an NT user account with
administrative privileges, set this user right using User Manager
(NT 4.0) or Local Security Policy (Windows 2000).
IIS is now ready to support digital sender user authentication against
Windows. Go to “Preparing the digital sender to work with a Web
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Using a Web server for user authentication 11
Preparing the digital sender to work with a
Web server
No matter which Web server you use for authentication, you will need
to prepare the digital sender to work with it.
To prepare the digital sender to work with a Web
server
1
Open a Web browser and type the URL for the Web page for the
digital sender you want. If DNS is configured, you can use the
host name in the URL. Otherwise, you need to use the IP address
in the URL. Also, the URL must be followed by :4242, which is the
port number of the embedded Web server. For example:
http://xxx.xxx.xxx.xxx:4242.
Note
If the digital sender has an HP Jetdirect 610n print server (network
interface card), you do not have to add :4242.
2
If the Web page is password protected, you will be prompted for
the administrator User Name and Password for this digital sender.
The User Name is always “Administrator.”
3
4
When the Web page for the digital sender opens, click Settings
and then click Authentication.
In the URL field, type the URL of the Web server you want to use
for authentication. If DNS is configured, you can use the host
name in the URL. Otherwise, you need to use the IP address in
the URL.
If you are enabling SSL on the Web server, be sure to:
• type "https" at the beginning of the URL.
• use the hostname you used to create your certificate and not
the IP address of the webserver in your URL.
• Enable DNS which is required for hostname resolution.
If this field is empty, Web authentication is disabled.
5
The NT User Domain ID field is blank by default. This is the name
of the LDAP attribute used to return e-mail addresses to the
From: field on the digital sender. Do one of the following:
• If you want to use e-mail addresses found in an LDAP
database, type the name of the LDAP database attribute that
contains the user name and ID information.
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• If you want to use e-mail addresses found in the digital sender
user profile database instead, this field is not relevant and will
be ignored. Go to the next step.
6
7
In the Default Domain field, do one of the following:
• If you are authenticating to a Web server running on Windows,
type the default NT Domain Name. This should match the
default Domain Name used by the Web server.
• If you are authenticating to a Web server running on a platform
other than Windows, leave this field blank.
If the Web server is inside the firewall on your company intranet,
leave the Proxy Address and Proxy Port fields empty. Only fill in
these fields if the Web server is outside the firewall.
Note
If the Web server is outside the firewall, the Web server should be
enabled for SSL. If you are using the IIS Web server, see “Preparing
instructions.
8
9
Click Apply.
Click Test Login to Authentication Server. Type a valid User
Name, Password, and Domain name for a network user who has
all permissions necessary to access the digital sender. You
should receive a message stating that login was successful.
Note
If the login fails, try typing the Web server address in any Web browser.
See if you can open the Web page for the Web server. If not, check
the accuracy of the URL.
10 Do one of the following:
• Add user profiles to the user profile database of this digital
sender for all users you want to be authenticated and to be
allowed access to the digital sender. Each profile must contain
a valid e-mail address, and the name of the user profile must
exactly match the user name in the user database against
which the Web server is authenticating.
• Configure the digital sender’s LDAP feature to match account
user names to LDAP common names. The LDAP method may
require the LDAP administrator to add a custom field to the
LDAP server. See “Configuring the LDAP server” on page 14
for more information.
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Using a Web server for user authentication 13
Note
These users must also have been given access to the Web server’s
local directory, either as an individual or as a member of a group.
This last step is the means for returning an e-mail address for a user
to the From: field on the digital sender.
Configuring the LDAP server
If you want the digital sender to try to return e-mail addresses from an
LDAP database, the LDAP database must have an attribute
containing the user name and ID, or the LDAP administrator must add
an attribute that will contain this information. The name of the attribute
must match the name entered in the NT User Domain ID field on the
Web page for this digital sender.
Note
To see if thereis alreadyanattributeinyourLDAPdatabasecontaining
the user name and ID, you can configure the LDAP database as an
address book in NetScape Navigator (from theCommunicator menu,
click Address Book). Once the LDAP database is configured, search
for a user, such as yourself. When the record appears, look for an
attribute containing the user name and ID.
Use the Web Access tool to select any of these From: field options.
From: the Settings tab, select Send To, E-mail, then click the
Configure e-mail From: field address button.
LDAP. This attribute in the LDAP database must contain the fully
qualified user account names. If you are authenticating against
Windows, the fully qualified user account name is the NT domain
name plus the NT user name, such as Chicago:JohnDoe. Note
that although Windows fully qualified user account names usually
contain a “/” between the NT domain name and the NT user
name, LDAP requires a “:” instead.
Login. This is an LDAP attribute that contains only the NT user
name (not the domain and user name)
Suffix. This uses the contents of the user’s User Name field,
followed by the "@" symbol, followed by the contents of the Suffix
field.
Example: If the user types "sallys" in the logon username field,
and the suffix contains "hp.com," the resulting From: field address
will be "[email protected]".
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Sending to e-mail
When sending to e-mail, users can now blind carbon copy (BCC)
recipients, see the default subject in the subject field, increase text
box message control, and select the file format. The administrator can
also set the SMTP gateway polling frequency and time zone for e-mail
messages. A From: field test has also been introduced for enhancing
e-mail delivery reliability.
Using blind carbon copy
The digital sender now supplies a BCC addressing mode, which
allows a user to copy an e-mail to someone without his or her name
appearing as a copied recipient. When a user is in the addressing
mode, he or she can switch between the TO, CC, and BCC fields
using the keyboard arrow keys. After pressing ENTER, the user moves
to the Destination field to enter a recipient’s address.
Viewing the default subject
The Subject field now displays the default subject when a user first
creates a new e-mail. Previously, if the user did not add a subject, the
default subject was inserted as the mail was sent, so the user never
saw the subject. After the Subject field has been entered, the
addressing mode automatically appears.
Entering a message
Users can now enter a personalized message with the new text box
feature. In addition to receiving a generated notification message, a
user may also enter a personalized message that will accompany the
attachments. This message appears in the recipient’s e-mail browser
window, along with the attached files.
A user may begin entering a message at any time while using the
e-mail function. A user always has direct access to the text box feature
via the new MESSAGE key on the control panel of the digital sender. It
is the third function key below the control panel display.
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Sending to e-mail 15
Users have the ease of text editing as with many basic word
processing programs. Users can edit a message using the backspace
and arrow keys. A highlighted cursor appears throughout the text to
show the position of insertion or deletion while typing. The CLEAR key
allows a user to delete all typed text in the text box window without
exiting the text box window. The CANCEL key allows the user to delete
all text and cancel out of the text box window completely.
Choosing a file format
For additional flexibility, users can select the file format of the e-mail
attachment at the control panel. As the administrator, you can enable
or disable this feature from the HP JetAdmin software, the Web
Access tool, or from the Configuration menu at the control panel.
The two file formats that are available for sending e-mail are:
TIFF 6.0
PDF
Using TIFF 6.0
As the administrator, you can now configure e-mail to allow
attachments to be sent in the new TIFF 6.0 format. TIFF 6.0
represents the most recent advances in the industry-standard TIFF
file format. This newest version is both capable of storing multiple
pages and color images in compressed format. At this time, Microsoft
Windows 98 and Windows NT 4.0 with Service Pack 3 ship a viewer
that supports this file type.
Using PDF
A user may also send documents using Adobe Portable Document
Format (PDF). PDF files are compact and can be shared, viewed,
navigated, and printed exactly as intended by any recipient who has
Adobe Acrobat® Reader 4.05. This version of Adobe Acrobat Reader
is included on the CD-ROM containing the new HP Digital Sender
9100C software version 4.0.
Note
HP's Smart Compression Technology optimizes file sizes for sending
PDF files without compromising quality or creating additional network
traffic.
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Specifying the time zone
As the administrator, you can now specify the time zone for e-mail
messages being sent. Use the Configuration menu in the digital
sender or the Web Access tool.
Editing the e-mail header
Using the Web Access tool, you can edit the information in the e-mail
header (sometimes known as the e-mail cover page). From the
Settings tab, select Send To, E-mail, Configure E-mail Format
Settings, and Customize E-mail Header Page.
Setting e-mail security
The HP Digital Sender 9100C integrates with Omtools Genidocs to
provide secure e-mail. The recipient of the e-mail must provide
identification, and the e-mail message itself is encrypted during
transport. Use the Web Access tool to configure e-mail security. From
the Settings tab, select Send To and E-mail to open the e-mail
configuration page.
Setting SMTP gateway polling frequency
As the administrator, you can use the HP JetAdmin software to
configure the frequency of the SMTP gateway polling. This feature
helps the HP Digital Sender 9100C generate less network traffic while
checking the e-mail server/SMTP gateway. Polling frequency ranges
from 0 minutes to every 24 hours. You can completely disable polling
by setting the value to 0 minutes.
Note
If you disable polling, e-mail transmissions may be unsuccessful, and
no indication appears on the control panel if the e-mail server is not
running. Users must check the transaction log to see the status of sent
e-mail messages.
E-mail delivery reliability
A potential problem with sending e-mails to any destination is that
when the From: field is not valid (does not contain an @ or a period,
or has embedded spaces), the e-mail may not be sent, and
notification would not be given to the user. To prevent this situation, a
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Sending to e-mail 17
From: field test has been developed that will automatically test a
guest user’s From: field and subsequently allow the guest user to
select fix, help, or ignore.
The From: field test will only be used for guest users. It will not be
used for registered or administrative users. This test can be enabled
or disabled by the administrator using the control panel or the Web
Access tool.
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Sending to fax
Users can now send to fax distribution lists, enter a billing account
code, and use Internet fax service (if your company subscribes to it).
As a new feature, the digital sender fully functions with the Lotus Fax
for Domino add-in.
Using Public Fax Distribution Lists
At the control panel, users can now select predefined fax distribution
lists from the Public Fax Address Book. When users choose Send to
Fax and begin typing a name, the digital sender searches for both fax
numbers and fax distribution lists whose names begin with the letters
the user types.
Users create fax distribution lists using the Address Book Manager
(ABM). See the Help file for the ABM for more information.
Entering a billing account code
Using the HP JetAdmin software or the Web Access tool, the
administrator can enable or disable the billing account code feature.
When this feature is enabled, users can enter at the control panel a
billing account code of up to 31 characters for each fax sent. This
account code is sent to the fax server to bill the job cost.
If the user enters an account code, it overrides the default assigned
using the ABM. If the user leaves the field blank, the default account
code assigned to the fax number is used. The fax server verifies the
account code’s validity.
Receiving error messages
Users automatically receive an error message at the control panel if
the HP Digital Sender Service is unavailable to transmit faxes to the
LAN fax server.
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Sending to fax 19
Using Internet fax
The digital sender is now capable of sending faxes via an Internet fax
service provider, to which your company must subscribe. Using an
Internet service provider means users can send faxes at a lower cost
than when using traditional telephone service. The administrator uses
the HP JetAdmin software or Web Access tool to configure the fax
function to use Internet fax service instead of the LAN fax server.
Then, the control panel displays a window similar to that used for the
traditional fax functionality:
Enter a fax recipient
B/W-A4
Fax:
Billing:
SETTINGS
BACK
The billing account field for Internet faxes contains the default account
defined by the administrator (using the HP JetAdmin software or the
Web Access tool). The default account code can be overridden if the
user types a different code in that field. The account code entered
must be a registered account with the Internet fax service provider.
Instead of entering an account code, the user can select his or her
user name as the account code. In this case, the Internet fax service
provider uses the e-mail account associated with that user name to
notify the user of the fax status. If the digital sender is configured only
for registered users, users can only change the default account code
to their registered user names.
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Using Fax for Domino
The digital sender now supports Fax for Domino, which is a Lotus
Domino server add-in. The digital sender supports Lotus Domino
server 4.6.5 or later and the Fax for Domino add-in 4.1 or later. The
Domino server, the Domino Fax for Domino add-in, and the Domino
SMTP/MIME MTA add-in together function as a hybrid between LAN
and Internet faxing. Essentially, they are a LAN fax solution with an
Internet fax interface.
The HP Digital Sender 9100C is the fastest and easiest way to digitize
and send paper-based documents via a Domino mail and fax server.
When a user sends a fax from the digital sender, the digital sender
sends the fax to the Domino server at 15 pages per minute. Then, the
Fax for Domino add-in sends an e-mail to the sender of the fax once
the fax is transmitted.
Configuring Fax for Domino
To make the HP Digital Sender 9100C work with Lotus Fax for
Domino, you must:
Install the Fax for Domino add-in and the SMTP/MIME MTA add-
in.
Configure the E-mail function for the digital sender.
Configure the Fax function for the digital sender.
Note
Because the e-mail and fax functions share the SMTP gateway, you
must use Lotus Domino for e-mail as well as LAN fax.
The digital sender administrator will need to know the Foreign Fax
Domain (FFD) and SMTP domain. You can obtain these items from
the Domino administrator.
To prepare Fax for Domino
Note
These steps should be performed by the Domino administrator.
1
If not already installed, install the Fax for Domino add-in and the
SMTP/MIME MTA add-in.
2
Configure an SMTP/MIME MTA (SMTP gateway) add-in to allow
the digital sender to work with Fax for Domino. The Domino
SMTP/MIME MTA must be configured to allow ingress of e-mail
addressed with the selected SMTP domain.
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Sending to fax 21
To configure the digital sender for Fax for Domino
Note
This procedure describes using the Web Access tool to complete the
configuration, but you can also use the HP JetAdmin software.
1
Open a Web browser and type the URL for the home page for the
digital sender you want to configure. The URL appears at the top
of the control panel display.
2
3
Click Settings and then click Send To. The E-mail Settings page
appears.
Type an IP address or host name in the Server Name or IP
Address field. This is the IP address or host name of the Lotus
Domino server that is hosting the SMTP/MIME MTA (SMTP
gateway).
4
5
6
In the Default From: field, type a valid e-mail address to enable
the digital sender’s e-mail functionality.
Optionally, fill in the Default Full Name and E-mail Default
Subject fields.
Select one of these radio buttons: Enable E-mail or Enable
E-mail and notify Administrator when events occur that
require attention.
7
8
9
Click Apply.
Click Fax and then click Configure Internet Fax.
In the Domain field, type the Domino foreign fax domain, an “@”
and the Internet SMTP domain for the Domino SMTP/MIME MTA.
For example, in “[email protected],” “fax” is the Domino foreign fax
domain and “acme.com” is the Internet SMTP domain.
Note
The Domino SMTP/MIME MTA add-in uses your Domino Domain to
determine which SMTP messages are allowed in and converted to a
Domino-formatted message.
10 In the Address Format list, select Fax for Domino.
11 Choose the file format. PDF is recommended. For more
12 Optionally, type in the Default Billing Account field a valid e-mail
address to be used as the default billing account.
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13 Click Apply.
14 On the Fax Settings page, select the Enable Internet Fax radio
button, and then click Apply.
15 Close the Web browser.
The digital sender should be configured and should display both an
EMAIL key and a FAX key on the control panel.
Sending a fax when using Lotus Fax for
Domino
Users can address documents they are faxing from the digital sender
two ways. In the To field, they should do one of the following:
Type the fax number of the recipient.
Type the name of the recipient, “@”, and the fax number.
For example: Recipient@2085551111
If the Cover Page option is enabled in the Fax for Domino add-in and
a user types the recipient name with the fax number (second bullet
above), the name is placed on the cover page in the To field. To
prevent a name from appearing in the To field, the user should type
only the fax number. Or the administrator can disable the Cover Page
option in the Fax for Domino add-in.
Preventing transmission of unnecessary fax
pages
When the Cover Page option is enabled, the Fax for Domino add-in
transmits an extra, unnecessary fax page containing only the MIME
attachment icon with each fax sent. To prevent this extra fax page, ask
the Domino administrator to turn off the Cover Page option or perform
the steps below.
To prevent transmission of unnecessary fax pages
1
2
3
4
In the Notes Public Address Book, open the People database.
Choose a specific person or the DefaultFaxUser record.
Go to the Fax tab (form) and select Fax Cover Page Settings.
In the Cover Page field, select Cover Page with Fax Body from
the list, or type it in.
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Sending to fax 23
Sending to copy
The copy function supports duplex printing to PCL5-compatible
printers. It also supports the HP LaserJet 8500 printer and PCL6
printers.
Sending duplex copies
The Copy function includes an additional supported printer type within
the Address Book Manager printer configuration options. For
example, if you have an HP LaserJet 5SI printer with the duplex
option, select the new printer type to get duplex copying from the
digital sender.
Using the HP color LaserJet 8500 printer
The digital sender supports the HP color LaserJet 8500 printer, which
can be used for color convenience copying.
Using PCL6 printers
Included in the new printer settings is support for a range of PCL6
printers. These printers include:
HP LaserJet 4000
HP color LaserJet 4500
HP LaserJet 5000
HP LaserJet 8000
HP LaserJet 8100
Devices that support PCL6 can now be targeted for higher quality
grayscale copying of continuous-tone or color photos.
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Sending to the PC or another program
When sending a document to a PC or another program, users can
select a name for the document at the control panel. When sending to
another program, users can also select a tag for the document.
Typing document names
In the Configuration menu of a digital sender, the administrator can
enable the document-name selection feature, which allows users to
enter a name for a document being sent to a PC or another program.
When the feature is enabled, a text field appears in the job window.
The name entered for the file must adhere to these rules:
The file name can be blank. In this case, the daemon on the target
PC creates a file name automatically according to its rules.
If the user does enter a name, it cannot start with a blank space.
Any name entered cannot contain the characters \, /, :, *, ., ?, ", <,
>, or | (sometimes called the pipe or line character; appears on
the same key as the \ character).
The document cannot be named AUX, PRN, or CON.
Any name entered can be a maximum of 32 characters.
If users enter a name that does not adhere to these rules, they receive
an error message.
Names entered at the control panel are altered at the destination
under the following circumstances:
If the user types a name of more than eight characters and the file
system on the destination computer does not support names that
long, the name of the document is shortened to the first eight
characters.
If the user types a name for the document but a document with
that name already exists on the destination computer, the name of
the document the user just sent is altered. If the file system
accepts names longer than eight characters, an underscore and
number followed by [appended] are added to the end of the
document name. If the file system does not accept names longer
than eight characters, the name of the document is shortened to
the first seven characters, and the eighth character is changed to
make the name unique.
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Sending to the PC or another program 25
Changing the tag
The tag appears in the ApplicationTag field of the header (.hps) file
attached to a document the digital sender sends to another program.
Using the ABM, the administrator can now decide whether to allow
users to edit the tag associated with each destination when they send
a document from the control panel. Previously, this tag could only be
set by the administrator at the time he or she created the destination
item in the customized function key.
If the tag field is editable and the document name feature for other
programs are on at the same time, both fields appear on the control
panel display:
Type a file name
B/W-A4
APPL1: DEST 1
DEST 2
DEST 3
rafael1.doc
Document:
Tag:
<Tag for DEST3>
SETTINGS
BACK
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Sending to HP Jetsend-enabled devices
The ability to use the digital sender with other HP Jetsend-enabled
devices has been enhanced.
Sending information to password-protected
devices
By entering the PIN number at the control panel, users can now send
information from the digital sender to other HP Jetsend-enabled
devices that have been password protected. This allows the digital
sender to access any HP Jetsend-enabled devices on the network.
Code update
This update to the digital sender also includes the latest version of the
HP Jetsend distribution code for faster and more reliable
transmissions.
Note
The HP Jetsend code for Windows can no longer be downloaded from
the digital sender website.
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Sending to HP Jetsend-enabled devices 27
Contrast settings
The digital sender uses an image processing function that
automatically selects the best contrast level for each scanned page
when the user selects B/W Document as the document quality level
(Automatic contrast). The function produces good quality scans, even
for documents with very lightly printed text.
The administrator can set the digital sender to use a default contrast
level he or she chooses instead of the Automatic one. In the
Configuration menu at the control panel, the administrator sets the
contrast to Manual and then selects a default contrast level.
Users can override the Automatic contrast level or the default contrast
level on a per-job basis from the control panel.
Changing the contrast on a per-job basis
The contrast level for any job can be changed from a job window, such
as the e-mail or fax window. When a user first enters the job window,
the contrast is set to the Automatic or default contrast level. At any
time before sending the job, a user can change the contrast level by
pressing SHIFT+SETTINGS. The following picture shows the dialog box
where the user sets the contrast level:
COLOR-A4
Type a file
APPL
Docum
MANUAL
B/W Contrast
OK
CANCEL
The dialog box contains two objects: a Mode selector and a Level
control. When the user changes the Mode to Manual, he or she can
then change the contrast level using the right and left arrow keys. The
per-job contrast level the user sets remains in effect until the user exits
the job window.
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Additions and enhancements to software
Since the initial release of the HP Digital Sender 9100C, HP has made
additions, enhancements, and deletions to the software, which is
called the HP Digital Sender 9100C Software, version 5.0. These
features include:
Support for 200,000 digital sender user profile entries.
More supported LAN fax solutions.
Enhanced features for LAN fax solutions.
Adobe Circulate has been removed.
HP JetAdmin software 3.42 (replaces 3.40).
HP Scanjet 5 scanners are no longer supported.
All HP software supports Windows 2000.
All Administrator software no longer supports Windows 95. User
software continues to support Windows 95.
HP Enterprise Center
The HP Enterprise Center is a program for Windows that helps
administrators manage and maintain several digital senders. The
HP Enterprise Center goes beyond command line tools to offer an
integrated, graphical environment to host all management tools
released with the HP Digital Sender 9100C.
Note
Enterprise Center no longer supports Windows 95.
Profiles
Using the Enterprise Center, you as the administrator can create a
profile for multiple digital senders you want to manage together. You
can:
add or remove digital senders from a profile.
view properties of the digital senders in a profile.
set one of the digital senders in the profile as the master (the
digital sender whose data you can replicate to the other digital
senders in the profile).
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Additions and enhancements to software 29
Tools
In a profile, you can administer a particular digital sender using the
Tools menu. This menu lists the installed management tools, such as
the Address Book Manager, HP JetAdmin software, or the Web
Access tool. The Enterprise Center also contains management tools
of its own that allow you to:
upgrade firmware on several digital senders all at once.
copy address books from the master digital sender of the profile to
the other digital senders in the profile.
back up data from several digital senders at once.
restore data from a backed up file.
Logging and tracing
You can have certain tools generate log and trace files. The log file
reports the final state of the main steps of the processing, while the
trace file goes into detail, showing information useful in understanding
how the tool worked internally. The log file can be a subset of the
information found in the trace file.
More informatiom
See the Help for Enterprise Center for more information about using
the program.
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Using Address Book Manager updates
This section lists the new features of the ABM. For instructions on
using the ABM, see the Help in that program.
Since the release of the HP Digital Sender 9100C, HP has enhanced
the ABM to provide even more sophisticated functionality. These
enhancements include:
A new security level that allows you as the administrator to decide
whether or not users can change their user profiles. And, you can
completely disable users’ ability to create profiles. (You can also
change these options using the HP JetAdmin software or the Web
Access tool.)
An additional LDAP configuration page for advanced configuration
of searches for e-mail addresses.
Ability to import fax numbers, printers, and users (in addition to
e-mail addresses) into the appropriate address book in the ABM.
You can import files of fax numbers, users, or printers if the files
can be saved in comma separated value (CSV) format or Hewlett-
Packard Batch configuration (HPB) format. Find more information
about the HPB format, which has been enhanced, in the
ABIreadme file (ABI subfolder of the Tools folder) on the
CD-ROM.
Ability to create distribution lists consisting of fax numbers.
Ability to allow users to type a tag in the Tag field when they send
a document to another program.
Increase the number of user profiles that you can configure on
any one digital sender from 4,096 to 200,000.
Additionally, the Backup and Restore utilities for the administrator
have been moved to the Enterprise Center. (Users can still backup
and restore their personal address books using the ABM on their
computers.) For more information about using Backup and Restore as
an administrator, see the Help for the Enterprise Center.
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Additions and enhancements to software 31
Using HP JetAdmin software updates
The administrator's setup program includes an updated version of the
HP JetAdmin software. While the digital sender is still fully compatible
with the previous version of the HP JetAdmin software, HP wants to
provide you with the features available in the most current version.
Default e-mail attachment format
This new version of the HP JetAdmin software, along with the new
HP JetAdmin software extensions for the digital sender, allows you to
select the default e-mail attachment format. Change this option by
selecting a digital sender and in the HP JetAdmin software, choosing
Modify from the File menu. Then, click the E-mail tab.
Internet fax configuration
The Fax tab allows you to choose either Internet fax service or a LAN
fax server as the method for delivering faxes sent from the digital
sender. If you choose Internet fax service, another dialog box
appears. This dialog box allows you to set the domain, default file
format, and default billing account code.
SMTP gateway polling frequency
In the E-mail advanced settings dialog box, you can set the polling
frequency. This feature helps the HP Digital Sender 9100C generate
less network traffic while checking the e-mail server/SMTP gateway.
Polling frequency ranges from 0 minutes to every 24 hours. You can
completely disable the polling by setting the value to 0 minutes. If you
do so, no indication appears on the control panel if the e-mail server is
not running. Users must check the transaction log for e-mail status.
Security
Addition of a new security level allows you as the administrator to
decide whether or not users can change their user profiles. You can
also completely disable users’ ability to create profiles.
Support for Microsoft Sharepoint Portal
Server (MS SPPS)
Customized function keys have been extended to support MS SPPS
integration. This allows additional attributes such as additional tag
fields, definable drop-down lists, and additional screens to create a
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wizard-like interface for users. Implementation of this enhanced
functionality requires either the software developer kit (see "Support
for third-party programs" on this page) or AutoStore 2000 R5.
Using other administration tools
The new software offers you as the administrator the ability to create a
greater number of user profiles, import address books more easily,
determine software setup options more specifically, and gain more
extensive logging capabilities during software setup.
Support for third-party programs
You can now use the new software developer kit (SDK) for the HP
Digital Sender 9100C to configure the address books in a digital
sender. The SDK offers an alternative method to using the ABM to do
Determining software setup options
As the administrator, you can select the preferred language and
components you want to install on a network drive for clients to access
when they install software. Previously, you had to install all languages
and components to the network drive.
Logging for the setup program
The software setup program for both Administrator and Client
installations now supports improved logging capabilities. These logs
list errors that might have occurred during installation and are useful
in troubleshooting failed installations.
HP Customer Care
The hours of operation for the HP Customer Care center for the
United States and Canada are incorrectly stated in the user and
administrator guides. The HP Customer Care center can assist you
Monday through Friday from 6 A.M. to 6 P.M. (Mountain Time).
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HP Customer Care 33
Activity log messages
This section lists the activity log messages that have been added or
changed since publication of the original manuals.
New log messages
These messages have been added since publication of the manuals.
Message
Description
Actions
No action required.
067/00
Notification message only.
Address Book Import to <AB The digital sender
name>,
successfully imported the
report on entries.
addresses.
-Or-
Some addresses were not
imported because they were
duplicated or skipped
because of internal errors.
-Or-
Added: <# added>.
Duplicated: <# duplicated>.
Processed: <# processed>.
Skipped: <# skipped>.
In case of skipped entries,
check the accuracy of the
HPB import file.
If the problem persists,
contact HP Customer Care.
068/00
Notification message only.
No action required.
Address Book Import to <AB
name>,
report on entries.
Deleted: <# deleted>.
Not found: <# not found>.
Processed: <# processed>.
Skipped: <# skipped>.
-Or-
-Or-
Some addresses were not
deleted because they could
not be found or skipped
because of internal errors.
In case of skipped entries,
check the accuracy of the
HPB import file.
If the problem persists,
contact HP Customer Care.
069/00
Notification message only.
The address book was
cleared.
No action required.
Address Book <AB name>
clear status: Address Book
cleared.
069/00-01
Address Book <AB name>
clear status: Address Book not accessed for some reason.
found.
The address book you are
trying to clear cannot be
Try the procedure again.
If the problem persists,
contact HP Customer Care.
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Message
Description
Actions
No action required.
070/00
Notification message only.
Address Book Import to <AB The digital sender
name>,
successfully imported the
report on
addresses.
Distribution Lists/Custom
Keys.
Added: <# added>.
Processed: <# processed>.
Skipped: <# skipped>.
-Or-
-Or-
Some distribution lists or
custom keys were not
imported because they were
duplicated or skipped
because of internal errors.
In case of errors, call
HP Customer Care.
071/00
Notification message only.
No action required.
Address Book Import to <AB The digital sender
name>,
successfully imported the
report on
Distribution Lists/Custom
Keys.
distribution lists or custom
keys.
-Or-
-Or-
In case of errors, call
HP Customer Care.
Removed: <# removed>.
Processed: <# processed>.
Skipped: <# skipped>.
Some distribution lists or
custom keys were not
deleted because they were
duplicated or skipped
because of internal errors.
072/00
Notification message only.
The digital sender
successfully exported
entries, distribution lists, or
custom keys.
No action required.
Database export report.
Address Book: <AB name>.
Total entries: <# of entries>.
Distribution Lists: <# of
distribution lists>.
Or
Custom Keys: <# of custom
keys>.
073/00
Notification message only.
Internal database
successfully converted from
previous version to most
current version.
No action required.
A database migration has
been successfully executed.
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Activity log messages 35
Changes to existing log messages
These log messages have changed since publication of the manuals.
Changes are in bold and preceded by an asterisk (*).
Message
Description
Actions
002/01-02-03
Same as stated in manual. Same as stated in manual.
Document sent to a PC.
PC: <identification>.
*File Name: <name provided
at control panel>
Result: Failed/Success/Image
processing error
005/01-02-03
Same as stated in manual. Same as stated in manual.
Document sent to an
application.
Menu: <name>.
Application: <name>.
*File Name: <name provided
at control panel>
Result: Failed/Success/Image
processing error
*The “File Name” component appears only if a file name was specified at control panel.
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copyright © 2001
Hewlett-Packard Company
http://www.digitalsender.hp.com
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