hp color LaserJet 5550,
5550n, 5550dn,
5550dtn, 5550hdn
use
HP Color LaserJet 5550, 5550n, 5550dn,
5550dtn, 5550hdn
User Guide
Copyright and License
Trademark Credits
© 2004 Copyright Hewlett-Packard
Development Company, L.P.
Adobe® and Adobe Postscript® 3™ are
trademarks of Adobe Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
Bluetooth® is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license.
Energy Star® and the Energy Star logo®
are U.S. registered marks of the United
States Environmental Protection Agency.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Microsoft® is a U.S. registered trademark
of the Microsoft Corporation.
PANTONE®* PANTONE®* Colors
generated may not match PANTONE®*-
identified standards. Consult current
PANTONE®* Publications for accurate
color. PANTONE® and other
PANTONE®*, Inc. trademarks are the
property of PANTONE®*, Inc. ©
PANTONE®*, Inc., 2000.
Part number: Q3713-90913
Edition 1, 9/2004
UNIX® is a registered trademark of The
Open Group.
Windows®, MS Windows®, and Windows
NT® are U.S. registered trademarks of
Microsoft Corporation.
hp customer care
Online services
For 24-hour access to information using a modem or Internet connection:
World Wide Web URL: for the HP Color LaserJet 5550 series printers, updated HP printer
software, product and support information, and printer drivers in several languages can be
HP Instant Support Professional Edition (ISPE) is a suite of web-based troubleshooting tools
for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and
resolve computing and printing problems. The ISPE tools may be be accessed from
Telephone support
HP provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team waiting to help you. For the telephone number for your
country/region, see the flyer that shipped in the box with the product, or visit
http://www.hp.com/support/callcenters. Before calling HP, have the following information
ready: product name and serial number, date of purchase, and description of the problem.
block.
Software utilities, drivers, and electronic information
The Web page for the drivers might be in English, but you can download the drivers
themselves in several languages.
Call: See the flyer that shipped in the box with the printer.
HP direct ordering for accessories or supplies
Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
For service for your product, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.
HP service agreements
Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service: 1-800-446-0522
HP toolbox
To check the printer status and settings and to view troubleshooting information and online
documentation, use HP Toolbox. You can view the HP Toolbox when the printer is directly
connected to your computer or when it is connected to a network. You must have performed
HP support and information for Macintosh computers
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HP subscription service for driver updates.
user.
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Table of contents
User guide links .................................................................................................................2
Printer configurations ...............................................................................................................5
Software for Macintosh computers ..................................................................................17
Utilities .............................................................................................................................24
Diagnostics menu ............................................................................................................39
Information menu ...................................................................................................................42
Configure device menu ..........................................................................................................44
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Color/black mix ................................................................................................................53
Jam recovery ...................................................................................................................59
USB configuration ..................................................................................................................70
NetWare networks ...........................................................................................................72
UNIX/Linux networks .......................................................................................................73
Print setting priorities .......................................................................................................76
Configuring input trays ...........................................................................................................80
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Labels ..............................................................................................................................97
Preprinted forms and letterhead ......................................................................................98
Printing booklets ............................................................................................................102
Adjusting the registration ...............................................................................................102
Demo .............................................................................................................................114
Print RGB samples ........................................................................................................114
File directory ..................................................................................................................114
Using the HP Toolbox ..........................................................................................................119
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Using color ...........................................................................................................................124
sRGB .............................................................................................................................125
Non-HP print cartridges .................................................................................................132
Checking the print cartridge life .....................................................................................134
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Status messages ...........................................................................................................154
Missing color ........................................................................................................................225
Incorrect fonts are printed ....................................................................................................227
Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory ..............229
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Print quality defect chart ................................................................................................232
Installing memory and fonts .................................................................................................241
To install DDR memory DIMMs .....................................................................................241
Acoustic emissions1, 2 ..........................................................................................................263
FCC regulations ...................................................................................................................265
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Quick access to printer information
World Wide Web links
Printer drivers, updated HP printer software, product information, and support may be
obtained from the following URL:
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Printer drivers may be obtained from the following sites:
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In China: ftp://www.hp.com.cn/support/clj5550
In Japan: ftp://www.jpn.hp.com/support/clj5550
In Korea: http://www.hp.co.kr/support/clj5550
In Taiwan: http://www.hp.com.tw/support/clj5550
or the local driver website: http://www.dds.com.tw
To order supplies:
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United States: http://www.hp.com/go/ljsupplies
Worldwide: http://www.hp.com/ghp/buyonline.html
To order accessories:
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User guide links
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Where to look for more information
Several references are available for use with this printer. See http://www.hp.com/support/
Setting up the printer
Getting Started Guide—Step-by-step instructions for installing and setting up the printer.
This guide is located on the CD that shipped with the printer.
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HP Jetdirect Print Server Administrator’s Guide—Instructions to configure and
troubleshoot the HP Jetdirect print server. This guide is located on the CD that shipped with
the printer.
Accessory and Consumable Installation Guides—Step-by-step instructions, supplied with
the printer’s optional accessories and consumables, for installing the printer’s accessories
and consumables.
Using the printer
User Guide—Detailed information on using and troubleshooting the printer. Available on the
CD-ROM that came with the printer.
Online Help—Information on printer options that are available from within printer drivers. To
view a Help file, access the online Help through the printer driver.
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Quick access to printer information
3
HTML (Online) User Guide—Detailed information on using and troubleshooting the printer.
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Printer configurations
Thank you for purchasing the HP Color LaserJet 5550 series printer. This printer is available
in the configurations described below.
HP Color LaserJet 5550
The HP Color LaserJet 5550 printer is a four-color laser printer that prints up to 28 A4 pages
per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For
●
Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
●
Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can also handle custom media.
●
●
Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C compliant).
160 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
128MB DDR, plus 32 MB of additional memory on the formatter board and an additional
open dual inline memory module (DIMM) slot.
HP Color LaserJet 5550n
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The HP Color LaserJet 5550n printer is a four-color laser printer that prints up to 28 A4
pages per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features.
●
Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
●
Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can also handle custom media.
●
●
Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
160 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
128MB DDR, plus 32 MB of additional memory on the formatter board and an additional
open dual inline memory module (DIMM) slot.
HP Color LaserJet 5550dn
The HP Color LaserJet 5550dn is a four-color laser printer that prints up to 28 A4 pages per
minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more
●
Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
●
Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can also handle custom media.
●
●
Automatic two-sided (duplex) printing.
Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
●
160 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
128MB DDR, plus 32 MB of additional memory on the formatter board and an additional
open dual inline memory module (DIMM) slot.
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HP Color LaserJet 5550dtn
The HP Color LaserJet 5550dtn is a four-color laser printer that prints up to 28 A4 pages per
minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more
●
Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
●
Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. Tray 3 can hold 500 sheets of Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. Both trays can handle custom media.
●
●
Automatic two-sided (duplex) printing.
Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
●
●
288 MB of SDRAM: 256 MB DDR, plus 32 MB of additional memory on the formatter
board and an additional DIMM slot. This printer has two 200-pin small outline dual inline
memory module (SODIMM) slots that accept 128 or 256 MB RAM each. An optional
hard-drive is available.
Printer stand.
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HP Color LaserJet 5550hdn
The HP Color LaserJet 5550hdn is a four-color laser printer that prints up to 28 A4 pages per
minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more
detailed information about each feature, see Printer features
●
Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
●
Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5(JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can handle custom media.
●
Trays 3, 4, and 5 can hold 500 sheets of Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. These trays can also handle custom media.
●
●
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Printer stand.
Automatic two-sided (duplex) printing.
Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
●
288 MB of SDRAM: 256 MB DDR, plus 32 MB of additional memory on the formatter
board and an additional DIMM slot. This printer has two 200-pin small outline dual inline
memory module (SODIMM) slots that accept 128 or 256 MB RAM each. Additionally,
this printer contains a hard-drive.
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If you add Tray 5 to the printer after you purchase the printer, the tray position indicator
might display the wrong number. To change the number, slide the position indicator switch to
the number 5.
Note
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Printer configurations
9
Printer features
This printer combines the quality and reliability of Hewlett-Packard printing with the features
listed below. For more information on printer features, see the Hewlett-Packard website at
Features
Performance
Memory
●
●
Up to 28 pages per minute (ppm) for A4 size paper and up to 27
ppm for letter size paper.
Also prints on transparencies and glossy paper. For more
●
HP Color LaserJet 5550, HP Color LaserJet 5550n, and HP Color
LaserJet 5550dn models contain 128 MB SDRAM, 32 MB of
additional memory on the formatter board, and an additional open
DIMM slot.
Memory specification: All HP Color LaserJet 5550 series printers
use 200-pin SODIMM that support 128 or 256 MB of RAM.
HP Color LaserJet 5550dtn and HP Color LaserJet 5550hdn
models contain 288 MB of SDRAM: 256 MB DDR, plus 32 MB of
additional memory on the formatter board and an additional DIMM
slot. These printer models contain two 200-pin SODIMM slots that
accept 128 or 256 MB RAM each.
●
●
Optional hard drive can be added via an EIO slot (included with
the HP Color LaserJet 5550hdn printer).
User interface
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Graphic display on control panel.
Enhanced Help with animated graphics.
Embedded Web server to access support and order supplies
(network-connected printers).
●
HP Toolbox software to provide printer status and alerts,
configure printer settings, view documentation and
troubleshooting information, and print internal printer information
pages.
Supported printer
personalities
●
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HP PCL 6.
HP PCL 5c.
PostScript 3 emulation.
Automatic language switching.
Direct PDF support.
XHTML support.
Storage features
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Personal identification number (PIN) printing (for printers with
hard drives).
●
Fonts and forms.
Fonts
●
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80 internal fonts available for both PCL and PostScript emulation.
80 printer-matching screen fonts in TrueType™ format available
with the software solution.
●
Supports forms and fonts on the hard drive using HP Web Jetadmin.
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Features (continued)
Paper handling
●
●
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Prints on paper from 76 x 127 mm (3 x 5 inches) up to 306 x 470
mm (12.3 x 18.5 inches).
Prints on paper with weights from 60 g/m2 to 200 g/m2 (16 to 53 lb
bond).
Prints on a wide range of media types including glossy, labels,
overhead transparencies, and envelopes.
●
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Multiple gloss levels.
A 500-sheet paper feeder (Tray 2) that supports paper sizes from
148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17
inches).
●
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Optional 500-sheet paper feeder that supports paper sizes from
148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17
inches); standard on HP Color LaserJet 5550dtn (Trays 3) and
HP Color LaserJet 5550hdn (Trays 3, 4, and 5) printers. For more
Automatic two-sided printing on HP Color LaserJet 5550dn,
HP Color LaserJet 5550dtn, and HP Color LaserJet 5550hdn
printers.
●
●
250-sheet face-down output bin.
Accessories
Printer hard drive, which provides storage for fonts and macros as
well as job storage; standard on HP Color LaserJet 5550hdn.
Small outline dual inline memory modules (SODIMM).
Printer stand (recommended for additional optional trays).
Optional Trays 3, 4, and 5, that support paper sizes from 148 x
210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches);
standard on HP Color LaserJet 5550dtn (Tray 3) and HP Color
LaserJet 5550hdn (Trays 3, 4, and 5) printers.
●
●
●
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Connectivity
Optional enhanced input/output (EIO) network card; standard on
HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color
LaserJet 5550dtn, and HP Color LaserJet 5550hdn printers.
USB 1.1 connection.
HP Web Jetadmin software.
Standard bidirectional parallel cable interface (IEEE -1284-C
compliant).
●
●
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The printer supports an Jetlink connection for paper handling
input devices.
Both USB and parallel connections are supported, but cannot be
used at the same time.
Supplies
●
Supplies status page contains information on toner level, page
count, and estimated pages remaining.
●
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No-shake cartridge design.
Printer checks for authentic HP print cartridges at cartridge
installation.
●
Internet-enabled supply-ordering capabilities (using embedded
Web server or printer Status and Alerts).
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Printer features
11
Walk around
The following illustrations identify the locations and names of key components of this printer.
Front view
1
2
3
4
5
6
7
8
9
output bin
printer control panel
top cover
Tray 1 (open to use)
Tray 2 (500 sheets of standard paper)
Tray 3 (optional; 500 sheets of standard paper)
Tray 4 (optional; 500 sheets of standard paper)
Tray 5 (optional; 500 sheets of standard paper)
access to print cartridges, transfer unit, and fuser
10 on/off switch
11 stand
Back/side view
1
2
3
4
5
6
7
output bin
on/off switch
EIO connection
Jetlink connection
parallel port
USB connection
power connection
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Printer software
Included with the printer is a CD-ROM containing the printing system software. The software
components and printer drivers on this CD-ROM help you use the printer to its fullest
potential. See the Getting Started Guide for installation instructions.
For the latest information about the printing system software components, refer to the
installing the printer software, view the Install Notes on the CD-ROM included with the printer.
Note
This section summarizes the software included on the CD-ROM. The printing system
includes software for end users and network administrators operating in the following
operating environments:
●
●
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Microsoft Windows 98, Me
Microsoft Windows NT 4.0, 2000, XP, and Server 2003
Apple Mac OS version 8.6 through 9.2.x, and Apple Mac OS version 10.1 and later
For a list of the network environments supported by the network administrator software
Note
Note
For a list of printer drivers, updated HP printer software, and product support information, go
Software features
Automatic configuration, Update Now, and Preconfiguration features are available with the
HP Color LaserJet 5550 series printer.
Driver Autoconfiguration
The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for
Windows 2000 and Windows XP feature automatic discovery and driver configuration for
printer accessories at the time of installation. Some accessories that the Driver
Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline
memory modules (DIMMs).
Update Now
If you have modified the configuration of the HP Color LaserJet 5550 printer since
installation, the driver can be automatically updated with the new configuration in
environments that support bidirectional communication. Click the Update Now button to
automatically reflect the new configuration in the driver.
The Update Now feature is not supported in environments where shared Windows NT 4.0,
Windows 2000, Windows Server 2003, or Windows XP clients are connected to
Windows NT 4.0, Windows 2000, or Windows XP hosts.
Note
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Printer software
13
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that allows
HP software to be customized and distributed in managed corporate printing environments.
Using HP Driver Preconfiguration, information technology (IT) administrators can
preconfigure the printing and device defaults for HP printer drivers before installing the
drivers in the network environment. For more information, see the HP Driver
Printer drivers
Printer drivers allow you to gain access to the printer features and allow the computer to
communicate with the printer (using a printer language). Check the install notes, readme,
and late-breaking readme files on the printer CD-ROM for additional software and languages.
The following printer drivers are included with the printer. The most recent drivers are
based computers, the installation program for the printer software automatically checks the
computer for Internet access to obtain the latest drivers.
PPD2
Operating
system1
PCL 6
PCL 5c
PS
Windows 98,
Me
Windows NT
4.0
Windows 2000
Windows XP
Windows
Server 2003
Macintosh OS
1 Not all printer features are available from all drivers or operating systems. See the context-
sensitive help in your driver for available features.
2 PostScript Printer Description files.
If your system did not automatically check the Internet for the latest drivers during software
Downloads and Drivers to find the driver you wish to download.
Note
Note
You can obtain Model Scripts for UNIX® and Linux by downloading them from the Internet or
by requesting them from an HP-authorized service or support provider. See the support flyer
that came in the printer box.
If the printer driver you want is not on the printer CD-ROM or is not listed here, check the
install notes, readme, and late-breaking readme files to see if the printer driver is supported.
If it is not supported, contact the manufacturer or distributor of the program you are using
and request a driver for the printer.
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Additional drivers
The following drivers are not included on the CD-ROM, but are available from the Internet or
from HP Customer Care.
●
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PCL 5c printer drivers for Windows 98, Me, NT 4.0, 2000, XP, and Server 2003.
OS/2 PCL 5c/6 printer driver.
OS/2 PS printer driver.
UNIX model scripts.
Linux drivers.
HP OpenVMS drivers.
The OS/2 drivers are available from IBM and are packaged with OS/2. They are not
available for Traditional Chinese, Simplified Chinese, Korean, or Japanese.
Note
Select the right printer driver for your needs
Select a printer driver based on the way that you use the printer. Certain printer features are
available only in the PCL 6 drivers. See the printer driver Help for available features.
●
Use the PCL 6 driver to take full advantage of printer features. For general office
printing, the PCL 6 driver is recommended to provide optimum performance and print
quality.
●
●
Use the PCL 5c driver if backward compatibility with previous PCL printer drivers or
older printers is necessary.
Use the PS driver if you are printing primarily from PostScript-specific programs such as
Adobe and Corel, for compatibility with PostScript Level 3 needs, or for PS font DIMM
support.
The printer automatically switches between PS and PCL printer languages.
Note
Printer driver Help
Each printer driver has Help screens that can be activated by using either the Help button,
the F1 button on the computer keyboard, or a question-mark symbol in the upper right corner
in the printer driver (depending on the Windows operating system used). These Help
screens give detailed information about the specific driver. Printer driver Help is separate
from your program Help.
Accessing the printer drivers
Use one of the following methods to access the printer drivers from your computer:
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15
Operating System
To change settings
for all immediate
To change print job
default settings
To change
configuration settings
print jobs (until the
application is closed)
(For example, turn
on Print on Both
Sides by default.)
(For example, add a
physical option such
as a tray or enable/
disable a driver
feature such as
Allow Manual
Duplexing.)
Windows 98, NT 4.0,
and ME
From the File menu in
the application, click
Print. Select the
printer, and then click
Properties. (The
steps may vary; this
procedure is most
common.)
Click Start, click
Settings, and then
click Printers. Right-
click the printer icon,
and choose
Properties (Windows
98 and ME) or
Document Defaults
(NT 4.0).
Click Start, click
Settings, and then
click Printers. Right-
click the printer icon,
and choose
Properties. Select the
Configure tab.
Windows 2000 and XP From the File menu in
the application, click
Print. Select the
Click Start, click
Settings, and then
click Printers or
Click Start, click
Settings, and then
click Printers or
printer, and then click
Properties or
Preferences. (The
Printers and Faxes.
Right-click the printer
icon, and choose
Printers and Faxes.
Right-click the printer
icon, and choose
steps may vary; this
procedure is most
Printing Preferences. Properties. Select the
Device Settings tab.
common.)
Macintosh OS 9.1
On the File menu,
click Print. Change
the settings that you
want on the various
pop-up menus.
On the File menu,
click Print. As you
change settings on the Printing menu, click
pop-up menu, click
Click the desktop
printer icon. From the
Change Setup.
Save Settings.
Macintosh OS X 10.1
On the File menu,
click Print. Change
settings that you want
on the various pop-up
menus.
On the File menu,
click Print. Change
settings that you want
on the various pop-up
menus, and then on
the main pop-up
Delete the printer and
reinstall. The driver will
be auto-configured
with the new options
when it is reinstalled.
(AppleTalk
menu, click Save
Custom Setting.
These settings are
saved as the Custom
option. To use the new
settings, you must
select the Custom
option every time you
open a program and
print.
connections only)
Note
Configuration settings
may not be available
in Classic mode.
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Operating System
To change settings
for all immediate
To change print job
default settings
To change
configuration settings
print jobs (until the
application is closed)
(For example, turn
on Print on Both
Sides by default.)
(For example, add a
physical option such
as a tray or enable/
disable a driver
feature such as
Allow Manual
Duplexing.)
Macintosh OS X.2
On the File menu,
click Print. Change
settings that you want
on the various pop-up
menus.
On the File menu,
Open Print Center.
(Select the hard drive,
click Applications,
click Utilities, then
double-click Print
Center.) Click on the
print queue. On the
Printers menu, click
Show Info. Select the
Installable Options
menu.
click Print. Change
settings that you want
on the various pop-up
menus, and then on
the Presets pop-up
menu, click Save as
and enter a name for
the preset. These
settings are saved in
the Presets menu. To
use the new settings,
you must select the
saved preset option
every time you open a
program and print.
Note
Configuration settings
may not be available
in Classic mode.
Macintosh OS X.3
On the File menu,
click Print. Change
settings that you want
on the various pop-up
menus.
On the File menu,
Open Printer Setup
Utility. (Select the
hard drive, click
click Print. Change
settings that you want
on the various pop-up
menus, and then on
the Presets pop-up
menu, click Save as
and enter a name for
the preset. These
settings are saved in
the Presets menu. To
use the new settings,
you must select the
saved preset option
every time you open a
program and print.
Applications, click
Utilities, then double-
click Printer Setup
Utility.) Click on the
print queue. On the
Printers menu, click
Show Info. Select the
Installable Options
menu.
Software for Macintosh computers
The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog
Extensions (PDEs), and the HP LaserJet Utility for use with Macintosh computers.
The embedded Web server can be used by Macintosh computers if the printer is connected
to a network.
PPDs
PPDs, in combination with the Apple PostScript drivers, allow you to gain access to the
printer features and allow the computer to communicate with the printer. An installation
program for the PPDs, PDEs, and other software is provided on the CD-ROM. Use the
appropriate PS driver that comes with the operating system.
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HP LaserJet Utility
Use the HP LaserJet Utility to control features that are not available in the driver. The
illustrated screens make selecting printer features easier than ever. Use the HP LaserJet
Utility to do the following:
●
●
name the printer, assign it to a zone on the network, and download files and fonts.
configure and set the printer for Internet protocol (IP) printing.
The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the
Classic environment.
Note
Installing the printing system software
The following sections contain instructions for installing the printing system software.
The printer comes with printing system software and printer drivers on a CD-ROM. The
printing system software on the CD-ROM must be installed to take full advantage of the
printer features.
If you do not have access to a CD-ROM drive, you can download the printing system
Sample model scripts for UNIX® (HP-UX®, Sun Solaris) and Linux networks are available
Note
Installing Windows printing system software for direct connections
This section explains how to install the printing system software for Microsoft Windows 98,
Windows Me, Windows NT 4.0, Windows 2000, Windows Server 2003, and Windows XP.
When installing the printing software in a direct-connect environment, always install the
software before connecting the parallel or USB cable. If the parallel or USB cable was
Either a parallel or USB cable can be used for the direct connection. However, you cannot
connect parallel and USB cables at the same time. Use an IEEE 1284-compatible cable or a
standard 2-meter USB cable.
NT 4.0 does not support USB cable connections.
Note
To install the printing system software
1. Close all software programs that are open or running.
2. Insert the printer CD-ROM into the CD-ROM drive. If the welcome screen does not
open, start it by using the following procedure:
●
●
●
On the Start menu, click Run.
Type the following: X:/setup (where X is the letter of the CD-ROM drive).
Click OK.
3. When prompted, click Install Printer and follow the instructions on the computer screen.
4. Click Finish when the installation has completed.
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5. You might need to restart the computer.
6. Print a Test Page or a page from any software program to make sure that the software is
correctly installed.
If installation fails, reinstall the software. If this fails, check the installation notes and readme
files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/clj5550 for help or more information.
Installing Windows printing system software for networks
The software on the printer CD-ROM supports network installation with a Microsoft network.
For network installation on other operating systems, go to http://www.hp.com/support/
The HP Jetdirect print server that is included with the HP LaserJet 5550n, HP LaserJet
5550dn printer, or HP LaserJet 5550dtn printer has a 10/100 Base-TX network port. If you
need an HP Jetdirect print server with another type of network port, see Supplies and
The installer does not support printer installation or printer object creation on Novell servers.
It supports only direct-mode network installations between Windows computers and a
printer. To install your printer and create objects on a Novell server, use an HP utility (such
as HP Web Jetadmin or HP Install Network Printer Wizard) or a Novell utility (such as
NWadmin).
To install the printing system software
1. If you are installing the software on Windows NT 4.0, Windows 2000, Windows Server
2003, or Windows XP, make sure that you have administrator privileges.
2. Make sure that the HP Jetdirect print server is configured correctly for the network by
locate the printer IP address. You might need this address to complete network
installation. If the printer is using DHCP IP configuration, use the name on the second
page. Otherwise, if the printer is shut down for an extended period of time, DHCP does
not guarantee that the same IP address will be issued.
3. Close all software programs that are open or running.
4. Insert the printer CD-ROM into the CD-ROM drive. If the welcome screen does not
open, start it by using the following procedure:
●
●
●
On the Start menu, click Run.
Type the following: X:/setup (where X is the letter of the CD-ROM drive).
Click OK.
5. When prompted, click Install Printer and follow the instructions on the computer screen.
6. Click Finish when installation has completed.
7. You might need to restart the computer.
8. Print a Test Page or a page from any software program to make sure that the software is
correctly installed.
If installation fails, reinstall the software. If this fails, check the installation notes and
readme files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/clj5550 for help or more information.
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To set up a Windows computer to use the network printer using
Windows-sharing
If the printer is directly connected to a computer using a parallel cable, you can share the
printer on the network so that other network users can print to it. You can also share a USB
directly connected printer.
See your Windows documentation to enable Windows-sharing. After the printer is shared,
install the printer software on all computers that share the printer.
Installing Macintosh printing system software for networks
This section describes how to install Macintosh printing system software. The printing
system software supports Apple Mac OS version 8.6 through 9.2.x, Apple Mac OS version
10.1, and later.
The printing system software includes the following components:
●
PostScript® Printer Description (PPD) files
The PPDs, in combination with the Apple PostScript printer drivers, provide access to
printer features. An installation program for the PPDs and other software is provided on
the CD-ROM that came with the printer. Use the Apple LaserWriter 8 printer driver that
comes with the computer.
●
HP LaserJet Utility
The HP LaserJet Utility provides access to features that are not available in the printer
driver. Use the illustrated screens to select printer features and complete the following
tasks with the printer:
●
●
●
●
●
Name the printer.
Assign the printer to a zone on the network.
Assign an IP to the printer.
Download files and fonts.
Configure and set the printer for IP or AppleTalk printing.
The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the
Classic environment.
Note
To install printer drivers from Mac OS 8.6 to 9.2
1. Connect the network cable between the HP Jetdirect print server and a network port.
2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If
the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the
desktop, and then double-click the Installer icon. This icon is located in the Installer/
<language> folder of the Starter CD-ROM (where <language> is your language
preference). (For example, the Installer/English folder contains the Installer icon for the
English printer software.)
3. Follow the instructions on the computer screen.
4. Open the Apple Desktop Printer Utility located in the {Startup Disk}: Applications: Utilities
folder.
5. Double-click Printer (AppleTalk).
6. Next to AppleTalk Printer Selection, click Change.
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7. Select the printer, click Auto Setup, and then click Create.
8. On the Printing menu, click Set Default Printer.
The icon on the desktop will appear to be generic. All the print panels will appear in the print
dialog in an application.
Note
To install printer drivers from Mac OS 10.1 and later
1. Connect the network cable between the HP Jetdirect print server and a network port.
2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If
the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the
desktop, and then double-click the Installer icon. This icon is located in the Installer/
<language> folder of the Starter CD-ROM (where <language> is your language
preference). (For example, the Installer/English folder contains the Installer icon for the
English printer software.)
3. Double-click the HP LaserJet Installers folder.
4. Follow the instructions on the computer screen.
5. Double-click the Installer icon for the desired language.
6. On your computer hard drive, double-click Applications, Utilities, and then Print Center.
7. Click Add Printer.
8. Select the AppleTalk connection type on OS X 10.1 and the Rendezvous connection
type on OS X 10.2.
9. Select the printer name.
10. Click Add Printer.
11. Close the Print Center by clicking the close button in the upper-left corner.
Macintosh computers cannot be connected directly to the printer using a parallel port.
Note
Note
Installing Macintosh printing system software for direct connections
(USB)
Macintosh computers do not support parallel port connections.
This section explains how to install the printing system software for Mac OS 8.6, Mac OS
9. x, and Mac OS X and later.
The Apple LaserWriter driver must be installed to use the PPD files. Use the Apple
LaserWriter 8 driver that came with your Macintosh computer.
To install the printing system software
1. Connect a USB cable between the USB port on the printer and the USB port on the
computer. Use a standard 2-meter USB cable.
2. Close all software programs that are open or running.
3. Insert the printer CD-ROM into the CD-ROM drive and run the installer.
The CD-ROM menu runs automatically. If the CD-ROM menu does not run
automatically, double-click the CD-ROM icon on the desktop, and then double-click the
Installer icon. This icon is located in the Installer/<language> folder of the Starter CD-
ROM (where <language> is your language preference).
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4. Follow the instructions on the computer screen.
5. Restart the computer.
6. For Mac OS 8.6:
●
●
●
●
●
●
From HD/Applications/Utilities, open the Apple Desktop Printer Utility.
Double-click Printer (USB).
Next to USB Printer Selection, click Change.
Select the printer, click Auto Setup, and then click Create.
Click on the Desktop Printer Icon that was just created.
On the Printing menu, click Set Default Printer.
For Mac OS 9.x
●
●
●
●
●
From HD/Applications/Utilities, open the Apple Desktop Printer Utility.
Double-click Printer (USB), and then click OK.
Next to USB Printer Selection, click Change.
Select the printer, and then click OK.
Next to Postscript® Printer Description (PPD) File, click Auto Setup and then
select Create.
●
●
●
Save the printer setup.
Click on the Desktop Printer Icon that was just created.
On the Printing menu, click Set Default Printer.
For Mac OS X
If OS X and 9x (Classic) are installed on the same computer, the installer will show both the
Classic and the OS X installation options.
Note
●
●
●
●
●
●
From HD/Applications/Utilities/Print Center, start the Print Center.
If the printer appears in the Printer list, delete the printer.
Click Add.
From the drop-down menu on the top, select USB.
From the printer Model List, select HP.
Under Model Name, select HP Color Laserjet 5550, and then click Add.
7. Print a Test Page or a page from any software program to make sure that the software is
correctly installed.
If installation fails, reinstall the software. If this fails, see the installation notes or readme
files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/clj5550 for help or more information.
The icon on the desktop will appear to be generic. All the print panels will appear in the print
dialog in an application.
Note
Installing the software after the parallel or USB cable has been connected
If you have already connected a parallel or USB cable to a Windows computer, the New
Hardware Found Wizard appears when you turn on the computer.
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To allow the Wizard to search the CD and automatically install the printer software
1. In the New Hardware Found dialog box, click Search CD-ROM drive.
2. Click Next.
3. Follow the instructions on the computer screen.
4. Print a Test Page or a page from any software program to make sure that the software is
correctly installed.
If installation fails, reinstall the software. If this fails, check the installation notes and
readme files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/clj5550 for help or more information.
Uninstalling the software
This section explains how to uninstall the printing system software.
To remove software from Windows operating systems
Use the Uninstaller in the HP LaserJet 5550/Tools program group to select and remove any
or all of the Windows HP printing system components.
1. Click Start and then click Programs.
2. Click HP LaserJet 5550 and then click Tools.
3. Click Uninstaller.
4. Click Next.
5. Select the HP printing system components you want to uninstall.
6. Click OK.
7. Follow the instructions on the computer screen to complete the uninstallation.
To remove software from Macintosh operating systems
Drag the HP LaserJet folder and PPDs to the trash can.
Software for networks
For a summary of available HP network installation and configuration software solutions, see
the HP Jetdirect Print Server Administrator’s Guide. You can find this guide on the CD-ROM
included with the printer.
HP Web Jetadmin
HP Web Jetadmin allows you to manage HP Jetdirect connected printers within your intranet
using a browser. HP Web Jetadmin is a browser-based management tool, and should be
installed only on a single network administration server. It can be installed and run on Red
Hat Linux; Suse Linux; Windows NT 4.0 Server and Workstation; Windows 2000
Professional, Server, and Advanced Server; and Windows XP with Service Pack 1.
To download a current version of HP Web Jetadmin and for the latest list of supported host
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When installed on a host server, HP Web Jetadmin can be accessed by any client through a
supported web browser (such as Microsoft Internet Explorer 5.5 and 6.0 or Netscape
Navigator 7.0).
HP Web Jetadmin has the following features:
●
●
●
Task-oriented user interface provides configurable views, saving network managers
significant time.
Customizable user profiles let network administrators include only the function viewed or
used.
Instant e-mail notification of hardware failure, low supplies, and other printer problems
now route to different people.
●
●
Remote installation and management from anywhere using only a standard Web browser.
Advanced autodiscovery locates peripherals on the network, without manually entering
each printer into a database.
●
●
Simple integration into enterprise management packages.
Quickly find peripherals based on parameters such as IP address, color capability, and
model name.
●
●
Easily organize peripherals into logical groups, with virtual office maps for easy
navigation.
Manages and configures multiple printers at once.
UNIX
The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and
Solaris networks. It is available for download from HP Customer Care Online at
Utilities
The HP Color LaserJet 5550 series printer is equipped with several utilities, which make it
easy to monitor and manage the printer on a network.
Embedded Web server
This printer is equipped with an embedded Web server, which allows access to information
about printer and network activities. A Web server provides an environment in which web
programs may run, much in the same way that an operating system, such as Windows,
provides an environment for programs to run on your computer. The output from these
programs can then be displayed by a Web browser, such as Microsoft Internet Explorer or
Netscape Navigator.
When a Web server is "embedded", that means it resides on a hardware device (such as a
printer) or in firmware, rather than as software that is loaded on a network server.
The advantage of an embedded Web server is that it provides an interface to the printer that
anyone can access with a network-connected computer or a standard Web browser. There
is no special software to install or configure. For more information about the HP embedded
Web server, see the Embedded Web Server User Guide. You can find this guide on the CD-
ROM included with the printer.
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Features
The HP embedded Web server allows you to view printer and network card status and
manage printing functions from your computer. With the HP embedded Web server, you can
do the following:
●
●
●
●
●
●
●
●
●
view printer status information
determine the remaining life on all supplies and order new ones
view and change tray configurations
view and change the printer control panel menu configuration
view and print internal pages
receive notification of printer and supplies events
add or customize links to other Web sites
select the language in which to display the embedded Web server pages
view and change network configuration
For a complete explanation of the features and functionality of the embedded Web server,
hp toolbox
The HP Toolbox is a Windows-only software application that can be used for the following
tasks:
●
●
●
●
●
●
check the printer status
view troubleshooting information
view online documentation
print internal printer pages
receive pop-up status messages
access the embedded Web server
You can view the HP Toolbox when the printer is directly connected to your computer or
when it is connected to a network. You must have performed a complete software
installation before using the HP Toolbox.
Other components and utilities
Several software applications are available for Windows and Macintosh OS users, as well as
for network administrators. These programs are summarized below.
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25
Windows
Macintosh OS
Network administrator
●
Software installer —
automates the printing
system installation
●
●
●
PostScript Printer
●
HP Web Jetadmin — a
browser-based system
management tool. See
webjetadmin for the latest
HP Web Jetadmin software
Description files (PPDs) —
for use with the Apple
PostScript drivers that
comes with the Mac OS
●
●
Online Web registration
HP toolbox
HP LaserJet Utility
(available from the
Internet) — a printer
management utility for Mac
OS users
●
HP Jetdirect Printer
Installer for UNIX —
available for download
from http://www.hp.com/
HP toolbox (for Mac OS X
v10.2 and later)
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Print media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper.
Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles,
dust, wrinkles, curls, or bent edges.
●
●
●
●
For additional information about supported media weights and sizes, go to
Supported paper weights and sizes
Letter and A4 sizes can be loaded with the long-edge or short-edge leading into the printer.
Long-edge first is the preferred orientation. Long-edge feed gives greater throughput, and
lower consumable usage. Short-edge feed is called the rotated orientation, and is identified
in the trays as LTR-R and A4-R. Short-edge feed can be useful when printing on media with
special features, such as perforations or windows.
Tray 1 paper sizes and types
Tray 1
Dimensions
Weight or thickness
Capacity
Minimum size (unless
otherwise noted)
76 by 127 mm
(3 by 5 in)
Maximum size (unless
otherwise noted)1
306 by 470 mm
(12.05 by 18.5 in)
Nondetectable
standard sizes: Letter,
Letter-Rotated, A4, A4-
Rotated, Legal,
Executive, A5, A3,
RA3, 11 x 17, B4(JIS),
B5(JIS), Double post
card(JIS), 16K, 8K,
Executive (JIS), 12 x
18, 8.5 x 13, A6, JIS-
B6, Statement, #10
envelope, DL
Envelope, C5
Envelope, B5
Envelope, Monarch
Envelope. (Tray 1 has
no automatically
detectable standard
sizes.)
75 to 89 g/m2
(20 to 23 lb bond)
Plain paper
100 sheets
(75 g/m2; 20 lb bond)
60 to 74 g/m2
Light paper
100 sheets
(16 to 19 lb bond)
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27
Tray 1 paper sizes and types (continued)
Tray 1
Dimensions
Weight or thickness
Capacity
90 to 104 g/m2
Intermediate paper
Maximum stack
height: 10 mm (0.4 in)
(24 to 27 lb bond)
105 to 119 g/m2
(28 to 31 lb bond)
Heavy paper
Extra heavy paper
Cardstock
Maximum stack
height: 10 mm (0.4 in)
120 to 164 g/m2
(32 to 43 lb bond)
Maximum stack
height: 10 mm (0.4 in)
163 to 200 g/m2
Maximum stack
height: 10 mm (0.4 in)
(44 to 53 lb bond)
75 to 105 g/m2
(20 to 28 lb bond)
Glossy paper
Heavy Glossy
High Gloss Images
Transparency
Tough Paper
Envelopes
Maximum stack
height: 10 mm (0.4 in)
106 to 120 g/m2
(29 to 32 lb bond)
Maximum stack
height: 10 mm (0.4 in)
120 to 120 g/m2
(32 to 32 lb bond)
Maximum stack
height: 10 mm (0.4 in)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
Maximum stack
height: 10 mm (0.4 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
Maximum stack
height: 10 mm (0.4 in)
75 to 105 g/m2
20 envelopes
(20 to 28 lb bond)
Labels
Maximum stack
height: 10 mm (0.4 in)
1 Paper up to 312 mm wide can be fed through the paper path, but most drivers only support
306 mm maximum width.
The following table lists the standard sizes of paper that the printer can automatically detect
when loaded in Tray 2 and optional Trays 3, 4, and 5. For more information about loading
Note
Tray 2 and optional Trays 3, 4, and 5 paper sizes and types
Tray 2 and optional
Trays 3, 4, and 5
Dimensions
Weight or thickness
Capacity
Automatically
detectable standard
sizes: Letter, Letter-
Rotated, A4, A4-
Rotated, A3, 11x17,
Legal, B4 (JIS), B5
(JIS), A5, Executive
Nondetectable
standard sizes: 16K,
8K, Executive (JIS),
8.5 x 13
Minimum Size (unless
otherwise noted)
76 by 127 mm
(3 by 5 in)
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Tray 2 and optional Trays 3, 4, and 5 paper sizes and types (continued)
Tray 2 and optional
Trays 3, 4, and 5
Dimensions
Weight or thickness
Capacity
Maximum size (unless
otherwise noted)
297 by 431 mm
(11.69 by 17 in)
75 to 89 g/m2
(20 to 23 lb bond)
Plain paper
500 sheets
(75 g/m2; 20 g/m)
60 to 74 g/m2
Light paper
500 sheets
(16 to 19 lb bond)
90 to 104 g/m2
(24 to 27 lb bond)
Intermediate paper
Heavy paper
Extra heavy paper1
Glossy paper
High Gloss Images
Labels
Maximum stack
height: 50 mm (2.0 in)
105 to 119 g/m2
(28 to 31 lb bond)
Maximum stack
height: 50 mm (2.0 in)
120 to 163 g/m2
(32 to 43 lb bond)
Maximum stack
height: 50 mm (2.0 in)
75 to 105 g/m2
(20 to 28 lb bond)
200 sheets
120 to 120 g/m2
(32 to 32 lb bond)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 50 mm (2 in)
Transparency
Tough paper
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
100 sheets
0.10 to 0.13 mm thick
(4 to 5 mils thick)
100 sheets
1 The use of Extra heavy paper from Trays 2, 3, 4, and 5 is allowed, but the performance
cannot be guaranteed due to the wide variation in these papers.
Automatic two-sided printing (duplexing)1
Automatic two-sided
printing
Dimensions
Weight or thickness
Capacity
60 to 120 g/m2
(16 to 32 lb bond)
Standard size paper,
Letter, Letter-Rotated,
A4, A4-Rotated, Legal,
Executive, A3, 11x17,
B4 (JIS), B5 (JIS)
1 The printer automatically prints on paper weights up to 163 g/m2. However, automatic two-
sided printing on weights above the maximum value noted in this table can produce
unexpected results.
Manual two-sided (duplex) printing. Any of the supported paper sizes listed for printing
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29
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Control panel overview
The control panel provides control of printer functions and communicates information about
the printer and print jobs. Its display provides graphic information about printer and supplies
status, making it easy to identify and correct problems.
Control panel buttons and lights
1
2
3
4
5
6
7
MENU button
STOP button
READY light
DATA light
ATTENTION light
HELP ( ) button
BACK/EXIT
(
) button
) button
8
9
DOWN ARROW
SELECT ( ) button
(
10 UP ARROW
11 Display
(
) button
The printer communicates via the display and the lights on the lower left side of the control
panel. The Ready, Data, and Attention lights provide at-a-glance information about the state
of the printer and alert you to printing problems. The display shows more complete status
information as well as menus, help information, animations, and error messages.
Display
The printer display gives you complete, timely information about the printer and print jobs.
Graphics illustrate levels of supplies, the locations of paper jams, and job status. Menus give
access to printer functions and detailed information.
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The top-level screen on the display has three areas: message, prompt, and supplies gauge.
Printer display
1
2
3
Message area
Message area
Prompt area
Printer display
1
2
3
Message area
Supplies gauge
Print cartridge colors are indicated from left to right: black, magenta, yellow, and cyan
The message and prompt areas of the display alert you to the state of the printer and tell you
how to respond.
The supplies gauge shows the consumption levels of print cartridges (black, magenta,
yellow, cyan). A ? appears instead of the consumption level when the level is not known.
This can occur in the following circumstances:
●
●
●
●
missing cartridges
incorrectly placed cartridges
cartridges with an error
some non-HP cartridges
The supplies gauge appears whenever the printer shows the Ready state with no warnings.
It will also appear when the printer shows a warning or error message concerning a print
cartridge or multiple supplies.
Accessing the control panel from a computer
You can also access the printer control panel from a computer by using the setting page of
the embedded Web server.
The computer shows the same information that the control panel shows. From your
computer, you can also perform control panel functions such as checking supplies status,
viewing messages, or changing tray configuration. For more information, see Using the
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Control panel overview
33
Control panel buttons
Use the buttons on the control panel to perform printer functions and to navigate and
respond to menus and messages in the display.
Button name
Function
SELECT
Makes selections and resumes printing after
recovery errors.
UP ARROW
Navigates menus and text, and increases or
decreases the values of numerical items in the
display.
DOWN ARROW
Navigates backward in nested menus, or quits
menus or help.
BACK/EXIT ARROW
MENU
STOP
Accesses and exits the menus.
Pauses the current job and provides options to
resume printing or to cancel the current job.
Provides animated graphics and detailed
information on printer messages or menus.
HELP
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Interpreting control panel indicator lights
Control panel indicator lights
1
2
3
READY
DATA
ATTENTION
Indicator
On
Off
Flashing
READY
Printer is online (able
to accept and process
data).
Printer is offline or is
turned off.
Printer is attempting to
stop printing and go
offline.
(green)
DATA
Processed data is
present in the printer,
but more data is
needed to complete
the job.
Printer is not
processing or
receiving data.
Printer is processing
and receiving data.
(green)
ATTENTION
A critical error has
occurred. Printer
requires attention.
No conditions exist
that require attention.
An error has occurred.
Printer requires
attention.
(amber)
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Interpreting control panel indicator lights
35
Control panel menus
You can perform most routine printing tasks from the computer through the printer driver or
software application. This is the most convenient way to control the printer, and will override
the printer control panel settings. See the help files associated with the software, or for more
You can also control the printer by changing settings in the printer control panel. Use the
control panel to access printer features not supported by the printer driver or software
application. Use the control panel to configure trays for paper size and type.
Getting started basics
●
Enter the menus and activate any selection by pressing the ( ) button.
●
Use the Up or Down arrows to navigate through the menus. In addition to menu
navigation, the Up and Down arrows (
) can increase and decrease numerical value
selections. Hold down the Up or Down arrows to scroll faster.
●
The Back button ( ) allows you to move back in menu selections as well as select
numerical values when configuring the printer.
●
●
●
Exit all menus by pressing MENU.
If no key is pressed for 30 seconds, the printer will return to the Ready state.
A lock symbol next to a menu item means a PIN number is needed to use that item.
Typically, this number is obtained from your network administrator.
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Menu hierarchy
The following tables list the menu hierarchies of each menu.
To access the menus
1. Press MENU once to access MENUS.
2. Press or to navigate the listings.
3. Press to select the appropriate option.
4.
Press
to return to the previous level.
5. Press MENU to exit the menus.
MENUS
RETRIEVE JOB
INFORMATION
PAPER HANDLING
CONFIGURE DEVICE
DIAGNOSTICS
SERVICE
Retrieve job menu (for printers with a hard drive)
RETRIEVE JOB
A list of stored jobs appears
NO STORED JOBS
Information menu
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37
INFORMATION
PRINT MENU MAP
PRINT CONFIGURATION
PRINT SUPPLIES STATUS PAGE
SUPPLIES STATUS
PRINT USAGE PAGE
PRINT DEMO
PRINT RGB SAMPLES
PRINT CMYK SAMPLES
PRINT FILE DIRECTORY
PRINT PCL FONT LIST
PRINT PS FONT LIST
Paper handling menu
PAPER HANDLING
TRAY 1 SIZE
TRAY 1 TYPE
TRAY <N> SIZE
N = 2, 3, 4, or 5
TRAY <N> TYPE
N = 2, 3, 4, or 5
Configure device menu
more information.
CONFIGURE DEVICE
PRINTING
COPIES
DEFAULT PAPER SIZE
DEFAULT CUSTOM PAPER
SIZE
DUPLEX
DUPLEX BINDING
OVERRIDE A4/LETTER
MANUAL FEED
COURIER FONT
WIDE A4
PRINT PS ERRORS
PCL
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PRINT QUALITY
ADJUST COLOR
SET REGISTRATION
PRINT MODES
OPTIMIZE
QUICK CALIBRATE NOW
FULL CALIBRATE NOW
COLOR RET
SYSTEM SETUP
JOB STORAGE LIMIT
(for printers with a hard drive)
JOB HELD TIMEOUT
(for printers with a hard drive)
SHOW ADDRESS
COLOR/BLACK MIX
TRAY BEHAVIOR
POWERSAVE TIME
PERSONALITY
CLEARABLE WARNINGS
AUTO CONTINUE
SUPPLIES LOW
COLOR SUPPLY OUT
JAM RECOVERY
RAM DISK
LANGUAGE
I/O
I/O TIMEOUT
PARALLEL INPUT
EIO X
(Where X=1, 2, or 3.)
RESETS
RESTORE FACTORY
SETTINGS
POWERSAVE
RESET SUPPLIES
Diagnostics menu
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Menu hierarchy
39
DIAGNOSTICS
PRINT EVENT LOG
SHOW EVENT LOG
PQ TROUBLESHOOTING
DISABLE CARTRIDGE CHECK
PAPER PATH SENSORS
PAPER PATH TEST
MANUAL SENSOR TEST
COMPONENT TEST
PRINT/STOP TEST
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Retrieve job menu (for printers with a hard drive)
The retrieve job menu allows you to view listings of all stored jobs.
Menu item
Description
A list of stored jobs appears.
NO STORED JOBS
Scroll through the list to find a specific stored job.
If there are no stored jobs, this message
appears in place of the list.
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41
Information menu
Use the information menu to access and print specific printer information.
Menu item
Description
Prints the control panel menu map, which shows
the layout and current settings of the control
PRINT MENU MAP
PRINT CONFIGURATION
Prints the printer configuration page.
PRINT SUPPLIES STATUS PAGE
Prints the estimated remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, print cartridge
manufacture date, serial number, page counts,
and maintenance information.
Displays the supplies status in a scrollable list.
SUPPLIES STATUS
PRINT USAGE PAGE
Prints a count of all media sizes that have
passed through the printer; lists whether they
were simplex, duplex, monochrome, or color;
and reports the page count.
PRINT DEMO
Prints a demonstration page.
PRINT RGB SAMPLES
Prints color samples for different RGB values.
The samples act as a guide for color matching
on the HP Color LaserJet 5550.
PRINT CMYK SAMPLES
PRINT FILE DIRECTORY
Prints color samples for different CMYK values.
The samples act as a guide for color matching
on the HP Color LaserJet 5550.
Prints the name and directory of files stored in
the printer on an optional hard drive.
PRINT PCL FONT LIST
PRINT PS FONT LIST
Prints the available PCL fonts.
Prints the available PS (emulated PostScript)
fonts.
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Paper handling menu
The paper handling menu allows you to configure input trays by size and type. It is important
to correctly configure the trays with this menu before you print for the first time.
If you have used previous HP Color LaserJet printers, you might be accustomed to
configuring Tray 1 to first mode or cassette mode. To mimic the settings for first mode,
configure Tray 1 for size = ANY SIZE and type = ANY TYPE. To mimic the settings for
cassette mode, set either the size or type for Tray 1 to a setting other than ANY.
Note
Value
Description
Menu item
TRAY 1 SIZE
A list of available sizes appears. Allows you to configure the
media size for Tray 1. The
default is ANY SIZE. See
sizes for a complete list of
available sizes.
TRAY 1 TYPE
A list of available types appears. Allows you to configure the
media type for Tray 1. The
default is ANY TYPE. See
sizes for a complete list of
available types.
TRAY <N> SIZE
A list of available sizes appears. Allows you to configure the
media size for Trays 2, 3, 4,
N = 2, 3, 4, or 5
and 5. The default setting is the
size detected by the guides in
the tray. To use a custom size,
move the switch in the tray to
custom. See Supported paper
weights and sizes for a
complete list of available sizes.
TRAY <N> TYPE
A list of available types appears. Allows you to configure the
media type for Trays 2, 3, 4,
N = 2, 3, 4, or 5
and 5. The default is PLAIN.
and sizes for a complete list of
available types.
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43
Configure device menu
The configure device menu allows you to change or reset the default print settings, adjust
the print quality, and change the system configuration and I/O options.
Printing menu
These settings affect only jobs without identified properties. Most jobs identify all of the
properties and override the values set from this menu. This menu can also be used to set
default paper size and type.
Menu item
COPIES
Values
Description
1 - 32000
Allows you to set the default
number of copies.
DEFAULT PAPER SIZE
A list of available sizes appears. Allows you to set the default
paper size.
DEFAULT CUSTOM PAPER
SIZE
UNIT OF MEASURE
X DIMENSION
Allows you to set the default
size for any job without
dimensions.
Y DIMENSION
DUPLEX
OFF
ON
Allows you to enable or disable
the duplex function on models
with duplexing capability.
DUPLEX BINDING
LONG EDGE
This item appears only if the
printer has a duplex unit and if
DUPLEX is set to ON. It allows
you to choose the edge of the
paper to use for binding duplex
jobs.
SHORT EDGE
OVERRIDE A4/LETTER
NO
Allows you to set the printer to
print an A4 job on letter-size
paper when no A4 paper is
loaded, a letter-size job when
no A4-size paper is loaded, an
A3 job on 11 x 17-size paper
when no A3 paper is loaded,
and a 11 x 17-size job on A3
paper when no 11 x 17-size
paper is loaded.
YES
MANUAL FEED
COURIER FONT
WIDE A4
ON
Allows you to manually feed
paper.
OFF
REGULAR
DARK
Allows you to select a version
of the Courier font.
NO
Allows you to change the
printable area of A4 paper so
that eighty 10-pitch characters
may be printed on a single line.
YES
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Menu item
Values
Description
PRINT PS ERRORS
OFF
ON
Allows you to select to print PS
error pages.
PRINT PDF ERRORS
PCL
OFF
ON
Allows you to select to print
PDF error pages. The default is
OFF.
FORM LENGTH
ORIENTATION
Submenu that allows access to
PCL menu items.
FONT SOURCE
FONT NUMBER
FONT PITCH
FONT POINT SIZE
SYMBOL SET
APPEND CR TO LF
SUPPRESS BLANK PAGES
Print quality menu
This menu allows you to adjust all aspects of print quality, including calibration, registration,
and color half tone settings.
Menu item
Values
Description
ADJUST COLOR
HIGHLIGHTS
MIDTONES
SHADOWS
Allows you to modify the half
tone settings for each color.
The default for each color is 0.
RESTORE FACTORY
SETTINGS
SET REGISTRATION
PRINT TEST PAGE
SOURCE
*<N>
Allows simplex and duplex
image alignment. The default
for the SOURCE is TRAY 2.
The default for the sub-items
TRAY <N> TYPE, TRAY 1
TYPE, TRAY 2 TYPE, TRAY 3
TYPE, and TRAY 4 TYPE is 0.
TRAY 1
TRAY 2
TRAY 3
TRAY 4
PRINT MODES
A list of available modes
appears.
Allows you to associate each
media type with a specific print
mode.
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45
Menu item
OPTIMIZE
Values
Description
BACKGROUND
TRANSFER
Please leave the default
settings, unless instructed by
the Call Center.
TRANSPARENCY
FUSER WARM UP
MEDIA TYPE
RESTORE OPTIMIZE
QUICK CALIBRATE NOW
Performs partial printer
calibrations.
For more information, see
FULL CALIBRATE NOW
COLOR RET
Performs all printer calibrations.
For more information, see
OFF
ON
The COLOR RET menu item
allows the user to either turn on
or turn off a color printer’s REt
(Resolution Enhancement
Technology) setting. The
default is ON.
System setup menu
The system setup menu allows you to make changes to general printer configuration default
settings such as PowerSave Time, printer personality (language), and jam recovery. See
Changing printer control panel configuration settings for more information.
Menu item
Values
1-100
Description
JOB STORAGE LIMIT
Sets the limit for the maximum
number of jobs stored on the
hard drive at the printer.
information.
JOB HELD TIMEOUT
OFF
Sets the period of time that the
system keeps files in job
storage before deleting them
from the queue (for printers
with a hard drive).
1 HOUR
4 HOURS
1 DAY
information.
1 WEEK
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Menu item
Values
Description
SHOW ADDRESS
AUTO
OFF
This item determines whether
the printer’s IP address is
shown on the display with the
Ready message. If more than
one EIO card is installed, the IP
address of the card in the first
slot is shown. The default is OFF.
COLOR/BLACK MIX
AUTO
AUTO will reset the printer to
the factory default setting.
MOSTLY COLOR PAGES
MOSTLY BLACK PAGES
MOSTLY COLOR PAGES will
exhibit the NEVER SWITCH
behavior to maximize
performance.
MOSTLY BLACK PAGES will
exhibit the LOOK AHEAD
FIRST behavior to improve
cost per page as possible while
minimizing impact to
performance.
TRAY BEHAVIOR
USE REQUESTED TRAY
MANUAL FEED PROMPT
PS DEFER MEDIA
Submenu that allows access to
tray behavior options. (This
setting allows you to configure
the trays to behave like trays in
some previous HP printers.)
feed for more information.
PS DEFER MEDIA affects how
paper is handled when printing
from an Adobe PS print driver.
ENABLED uses HP paper
handling. DISABLED uses the
Adobe PS paper handling. The
default is ENABLED.
POWERSAVE TIME
1 MINUTE
Reduces power consumption
when the printer has been
inactive for an extended period.
15 MINUTES
30 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
4 HOURS
PERSONALITY
AUTO
PCL
PDF
MIME
PS
Sets the default personality to
automatic switching, PCL, or
PostScript emulation.
information.
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47
Menu item
Values
Description
CLEARABLE WARNINGS
JOB
ON
Sets whether a warning is
cleared on the control panel or
when another job is sent.
more information.
AUTO CONTINUE
OFF
ON
Determines printer behavior
when the system generates an
Auto Continuable error.
information.
SUPPLIES LOW
STOP
Sets low supplies reporting
options.
CONTINUE
information.
COLOR SUPPLY OUT
autoContinueBlack
STOP
Sets the COLOR SUPPLY
OUT printer behavior. When a
color supply is empty and the
printer is set to
autoContinueBlack, the
printer will continue printing
using black toner only.
JAM RECOVERY
OFF
ON
Sets whether the printer will
attempt to reprint pages after a
jam.
AUTO
information.
RAM DISK
AUTO
OFF
Allows you to specify how the
RAM disk is configured. When
set to AUTO, the printer
determines the optimal RAM
disk size based on the amount
of available memory. The
default is AUTO. This message
displays in models that have a
hard drive installed.
LANGUAGE
A listing of available languages
appears.
Sets the default control panel
language.
information.
I/O menu
This menu allows you to configure the printer's I/O options.
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Menu item
Values
5 - 300
Description
I/O TIMEOUT
Allows you to select the I/O
timeout in seconds.
PARALLEL INPUT
HIGH SPEED
Submenu that allows access to
parallel input options. Use
these options to select the
speed at which the parallel port
communicates with the host
and to enable or disable the
bidirectional parallel
ADVANCED FUNCTIONS
communication.
The default for HIGH SPEED is
YES. The default for
ADVANCED FUNCTIONS is
ON.
EIO X
Possible values are:
TCP/IP
Allows you to configure EIO
devices installed in slot 1, 2, or
3.
(Where X=1, 2, or 3)
IPX/SPX
APPLETALK
DLC/LLC
LINK SPEED
Resets menu
The resets menu allows you to reset factory settings, disable and enable PowerSave, and
update the printer after new supplies are installed.
Menu item
Values
Description
RESTORE FACTORY
SETTINGS
Allows you to clear the page
buffer, remove all perishable
personality data, reset the
printing environment, and
return all default settings to
factory defaults. However, this
menu does not restore
HP Jetdirect network settings
to factory default values.
POWERSAVE
OFF
ON
Allows you to enable and
disable PowerSave. Default is
ON
RESET SUPPLIES
NEW TRANSFER KIT
NEW FUSER KIT
Allows you to inform the printer
that a new transfer kit or new
fuser kit has been installed.
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49
Diagnostics menu
The diagnostics menu allows you to run tests that can help you identify and solve problems
with the printer.
Menu item
Description
PRINT EVENT LOG
This item will print an event log
that will display the last 50
entries in the printer event log,
starting with the most recent.
SHOW EVENT LOG
This item displays the last 50
events on the control panel
display, starting with the most
recent.
PQ TROUBLESHOOTING
DISABLE CARTRIDGE CHECK
PAPER PATH TEST
This item will print a series of
print quality assessment pages
that will help troubleshoot any
print quality problems.
This item allows you to remove
a print cartridge to help
determine which cartridge is
the source of the problem.
This item is useful for testing
the paper handling features of
the printer, such as the
configuration of the trays.
PAPER PATH SENSORS
This item performs a test on
each of the printer’s sensors to
determine if they are working
correctly and displays the
status of each sensor.
MANUAL SENSOR TEST
COMPONENT TEST
This item performs a test to
determine whether the paper
path sensors are operating
correctly.
This item will activate individual
parts independently to isolate
noise, leaking, and other
hardware issues.
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Menu item
Description
PRINT/STOP TEST
This item isolates print quality
faults more accurately by
stopping the printer in mid-print
cycle. Stopping the printer in
mid-print cycle allows you to
see where the image begins to
degrade. Stopping the printer in
mid-print cycle will cause a jam
that may need to be manually
removed. A service
representative should perform
this test.
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Diagnostics menu
51
Changing printer control panel configuration settings
By using the printer control panel, you can make changes to general printer configuration
default settings such as tray size and type, PowerSave Time, printer personality (language),
and jam recovery.
The printer control panel can also be accessed from a computer by using the setting page of
the embedded Web server. The computer shows the same information that the control panel
Configuration settings seldom need to be changed. Hewlett-Packard recommends that only
the system administrator change configuration settings.
CAUTION
Job storage limit
This option sets the limit for the maximum number of jobs stored on the hard drive at the
printer. The maximum number allowed is 100, and the default value is 32.
This option is only available if a hard drive is installed.
Note
To set the job storage limit
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to select JOB STORAGE LIMIT.
7. Press or to change the value.
8. Press to set the value.
9. Press MENU.
Job held timeout
This option sets the period of time that the system keeps files in job storage before deleting
them from the queue. The default setting for this option is OFF; the other available settings
are 1 HOUR, 4 HOURS, 1 DAY, and 1 WEEK.
This option is only available if a hard drive is installed.
Note
To set the job held timeout
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
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6. Press to highlight JOB HELD TIMEOUT.
7. Press to select JOB HELD TIMEOUT.
8. Press or to select the appropriate time period.
9. Press to set the time period.
10. Press MENU.
Show address
This item determines whether the printer’s IP address is shown on the display with the
Ready message. If more than one EIO card is installed, the IP address of the card installed
in the first slot appears.
To show the IP address
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight SHOW ADDRESS.
7. Press to select SHOW ADDRESS.
8. Press or to select the desired option.
9. Press to select the option.
10. Press MENU.
Color/black mix
This item allows you to configure printer settings to optimize printer and cartridge
performance for the printing environment. If the printer is primarily used for black printing
(over two-thirds of the pages are black only), change the printer settings to MOSTLY
BLACK PAGES. If the printer is primarily used for color printing, change the printer settings
to MOSTLY COLOR PAGES. If the printer is used for a mix of black-only and color print
jobs, it is recommended that you use the printer default of AUTO. To determine the
how to print a configuration page. The configuration page shows the total number of pages
printed and the number of color pages printed. To determine the percentage of color pages
printed, divide the color page count by the total page count.
To set the color/black mix
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
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Changing printer control panel configuration settings
53
6. Press to highlight COLOR/BLACK MIX.
7. Press to select COLOR/BLACK MIX.
8. Press or to select the desired option.
9. Press to select the option.
10. Press MENU.
Tray behavior options: Use Requested Tray and manually feed
Tray behavior allows three user-defined options:
●
USE REQUESTED TRAY—Selecting EXCLUSIVELY ensures that the printer will not
automatically select another tray when you indicate that a specific tray should be used.
Selecting FIRST allows the printer to pull from a second tray if the specified tray is
empty. EXCLUSIVELY is the default setting.
●
●
MANUAL FEED—If you select ALWAYS (the default value), the system always displays
a prompt before pulling from the multipurpose tray. If you select UNLESS LOADED, the
system will display the prompt only if the multipurpose tray is empty.
PS DEFER MEDIA—This setting affects how non-HP PostScript drivers will behave with
the device. There is no need to change this setting if using the drivers supplied by HP. If
set to ENABLED, non-HP PostScript drivers will use the HP tray selection method as
the HP drivers do. If set to DISABLED, some non-HP PostScript drivers will use the
PostScript tray selection method instead of the HP method.
To set Use Requested Tray
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight TRAY BEHAVIOR.
7. Press to select TRAY BEHAVIOR.
8. Press to select USE REQUESTED TRAY.
9. Press or to select EXCLUSIVELY or FIRST.
10. Press to set the behavior.
11. Press MENU.
To set manually feed prompt
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight TRAY BEHAVIOR.
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7. Press to select TRAY BEHAVIOR.
8. Press to highlight MANUAL FEED PROMPT.
9. Press to select MANUAL FEED PROMPT.
10. Press or to select ALWAYS or UNLESS LOADED.
11. Press to set the behavior.
12. Press MENU.
To set the printer default for PS Defer Media
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight TRAY BEHAVIOR.
7. Press to select TRAY BEHAVIOR.
8. Press to select PS DEFER MEDIA.
9. Press or select ENABLED or DISABLED.
10. Press to set the behavior.
11. Press MENU.
PowerSave Time
The adjustable PowerSave Time feature reduces power consumption when the printer has
been inactive for an extended period. You can set the length of time before the printer goes
into PowerSave mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 60 MINUTES, 90
MINUTES, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES.
The printer display dims when the printer is in PowerSave mode. PowerSave mode does not
affect printer warm-up time unless the printer was in PowerSave mode for more than 8 hours.
Note
To set PowerSave Time
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight POWERSAVE TIME.
7. Press to select POWERSAVE TIME.
8. Press or to select the appropriate time period.
9. Press to set the time period.
10. Press MENU.
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55
To disable/enable PowerSave
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight RESETS.
5. Press to select RESETS.
6. Press to highlight POWERSAVE.
7. Press to select POWERSAVE.
8. Press or to select ON or OFF.
9. Press to set the selection.
10. Press MENU.
Personality
This printer features automatic personality (printer language) switching.
●
AUTO configures the printer to automatically detect the type of print job and configure its
personality to accommodate that job.
●
●
●
PCL configures the printer to use Printer Control Language.
PDF configures the printer to print PDF files.
MIME configures the printer for use with hand-held devices such as cellular phones and
personal digital assistants (PDAs).
●
PS configures the printer to use PostScript emulation.
To set the personality
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight PERSONALITY.
7. Press to select PERSONALITY.
8. Press or to select the appropriate personality (AUTO, PS, PCL, or PDF).
9. Press to set the personality.
10. Press MENU.
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Clearable warnings
You can determine the display time of control panel clearable warnings with this option by
selecting ON or JOB. The default value is JOB.
●
●
ON displays clearable warnings until you press .
JOB displays clearable warnings until the end of the job in which it was generated.
To set the clearable warnings
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight CLEARABLE WARNINGS.
7. Press to select CLEARABLE WARNINGS.
8. Press or to select the appropriate setting.
9. Press to set the selection.
10. Press MENU.
Auto continue
You can determine printer behavior when the system generates an Auto Continuable error.
ON is the default setting.
●
●
ON displays an error message for ten seconds before automatically continuing to print.
OFF pauses printing any time the printer displays an error message and until you press .
To set the auto continue
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight AUTO CONTINUE.
7. Press to select AUTO CONTINUE.
8. Press or to select the appropriate setting.
9. Press to set the selection.
10. Press MENU.
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Changing printer control panel configuration settings
57
Supplies low
The printer allows two options for reporting that supplies are low; CONTINUE is the default
value.
●
CONTINUE allows the printer to continue printing while displaying a warning until the
supply is replaced.
●
STOP causes the printer to pause printing until you replace the used supply or press ,
which allows the printer to print while continuing to display the warning.
To set supplies low reporting
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight SUPPLIES LOW.
7. Press to select SUPPLIES LOW.
8. Press or to select the appropriate setting.
9. Press to set the selection.
10. Press MENU.
Color supply out
There are two options for this menu item.
●
autoContinueBlack allows the printer to continue printing using black toner only when a
color supply is empty. A warning message displays on the control panel when the printer
is in this mode. Printing in this mode is allowed only for a specific number of pages. After
that, the printer will pause printing until you replace the empty color supply.
●
STOP causes the printer to stop printing until the empty color supply is replaced.
To set color supply out response
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight COLOR SUPPLY OUT.
7. Press to select COLOR SUPPLY OUT.
8. Press or to select the appropriate setting.
9. Press to set the selection.
10. Press MENU.
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Jam recovery
This option allows you to configure the printer response to paper jams, including how it
handles the pages involved. AUTO is the default value.
●
AUTO—The printer automatically turns jam recovery on when sufficient memory is
available.
●
ON—The printer reprints any page involved in a paper jam. Additional memory is
allocated to store the last few pages printed, and this might cause overall printer
performance to suffer.
●
OFF—The printer will not reprint any page that was involved in a paper jam. Since no
memory is used to store the most recent pages, performance might be optimal.
To set jam recovery response
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight JAM RECOVERY.
7. Press to select JAM RECOVERY.
8. Press or to select the appropriate setting.
9. Press to set the selection.
10. Press MENU.
Language
If the control panel displays LANGUAGE in English, follow the procedure provided below.
Otherwise, turn the printer off and then back on. When XXXMB appears, press and hold .
When all three control panel lights are lit, release and follow the procedure provided below
to set the language.
To select language
1. When Select A Language appears in English, press , and wait until the control panel
displays LANGUAGE in English.
2. Press until the preferred language displays.
3. Press to save the preferred language.
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Changing printer control panel configuration settings
59
Using the printer control panel in shared environments
Because your printer is shared with other users, adhere to the following guidelines to ensure
successful printer operation:
●
Consult your system administrator before making changes to control panel settings.
Changing control panel settings could affect other print jobs.
●
Coordinate with other users before changing the default printer font or downloading soft
fonts. Coordinating these operations conserves memory and avoids unexpected printer
output.
●
Be aware that switching printer personalities, such as Emulated PostScript or PCL,
affects the printed output of other users.
Your network operating system may automatically protect each user’s print job from the
effects of other print jobs. Consult your system administrator for more information.
Note
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Network configuration
You might need to configure certain network parameters on the printer. You can configure
these parameters from the printer control panel, the embedded Web server, or for most
networks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh).
For more information about using the embedded Web server, see Using the embedded Web
Note
For a complete list of supported networks and for instructions on configuring network
parameters from software, see the HP Jetdirect Print Server Administrator’s Guide. The
guide comes with printers in which an HP Jetdirect print server is installed.
This section contains the following instructions for configuring network parameters from the
printer control panel:
●
●
●
configuring TCP/IP parameters
disabling unused network protocols
configuring Novell NetWare frame type parameters
Configuring Novell NetWare frame type parameters
The HP Jetdirect print server automatically selects a NetWare frame type. Select a frame
type manually only when the print server selects an incorrect frame type. To identify the
frame type chosen by the HP Jetdirect print server, print a configuration page from the
To configure the Novell NetWare parameters from the printer control
panel
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight IPX/SPX.
9. Press to select IPX/SPX.
10. Press to highlight FRAME TYPE.
11. Press to highlight the desired frame type.
12. Press to select the frame type.
13. Press the MENU button to return to the Ready state.
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Configuring TCP/IP parameters
You can use the printer control panel to configure the following TCP/IP parameters:
●
usage of the BOOTP file for configuration parameters (the default is to use the BOOTP
file)
●
●
●
●
IP address (4 bytes)
subnet mask (4 bytes)
default gateway (4 bytes)
idle TCP/IP connection timeout (in seconds)
To automatically configure TCP/IP parameters from the printer control
panel
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight TCP/IP.
9. Press to select TCP/IP.
10. Press to select CONFIG METHOD.
11. Press to highlight AUTO IP.
12. Press to select AUTO IP.
13. Press the MENU button to return to the Ready state.
To manually configure TCP/IP parameters from the printer control panel
Use manual configuration to set an IP address, subnet mask, and local and default gateway.
Setting an IP address
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to select EIO X.
7. Press to highlight TCP/IP.
8. Press to select TCP/IP.
9. Press to highlight MANUAL SETTINGS.
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Network configuration
63
10. Press to select MANUAL SETTINGS.
11. Press to highlight MANUAL.
12. Press to highlight IP ADDRESS.
13. Press to select IP ADDRESS.
The first of three sets of numbers is highlighted. If there is not a number highlighted, a
highlighted empty underscore appears.
Note
14. Press or to increase or decrease the number for configuring the IP address.
15. Press to move to the next set of numbers.
16. Repeat steps 15 and 16 until the correct IP address is entered.
17. Press the MENU button to return to the Ready state.
Setting the subnet mask
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight TCP/IP.
9. Press to select TCP/IP.
10. Press to highlight MANUAL SETTINGS.
11. Press to select MANUAL SETTINGS.
12. Press to highlight SUBNET MASK.
13. Press to select SUBNET MASK.
The first of three sets of numbers is highlighted.
Note
14. Press or to increase or decrease the number for configuring the subnet mask.
15. Press to move to the next set of numbers.
16. Repeat steps 14 and 15 until the correct subnet mask is entered.
17. Press the MENU button to return to the Ready state.
Setting the syslog server
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
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6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight TCP/IP.
9. Press to highlight MANUAL SETTINGS.
10. Press to select MANUAL SETTINGS.
11. Press to highlight SYSLOG SERVER.
12. Press to select SYSLOG SERVER.
The first of four sets of numbers are the default settings. Each set of numbers represents
one byte of information and has a range from 0 to 255.
Note
13. Press the or arrow to increase or decrease the number for the first byte of the
default gateway.
14.
Press to move to the next set of numbers. (Press
numbers.)
to move to the previous set of
15. Repeat steps 13 and 14 until the correct subnet mask is entered.
16. Press to save the syslog server.
17. Press the MENU button to return to the Ready state.
Setting the local and default gateway
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight TCP/IP.
9. Press to select TCP/IP.
10. Press to highlight MANUAL SETTINGS.
11. Press to select MANUAL SETTINGS.
12. Press to highlight LOCAL GATEWAY or DEFAULT GATEWAY.
13. Press to select LOCAL GATEWAY or DEFAULT GATEWAY.
The first of three sets of numbers are the default settings. If there is not a number
highlighted, a highlighted empty underscore appears.
Note
14. Press or to increase or decrease the number for configuring LOCAL or DEFAULT
GATEWAY.
15. Press to move to the next set of numbers.
16. Repeat steps 15 and 16 until the correct subnet mask is entered.
17. Press the MENU button to return to the Ready state.
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Network configuration
65
Disabling network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols
has the following benefits:
●
●
●
●
decreases printer-generated network traffic
prevents unauthorized users from printing to the printer
provides only pertinent information on the configuration page
allows the printer control panel to display protocol-specific error and warning messages
TCP/IP configuration cannot be disabled on the HP Color LaserJet 5550 series printer.
Note
Note
To disable IPX/SPX
Do not disable this protocol if Windows 95/98, Windows NT, ME, 2000, and XP users will be
printing to the printer.
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight IPX/SPX.
9. Press to select IPX/SPX.
10. Press to highlight ENABLE.
11. Press to select ENABLE
12. Press to highlight ON or OFF.
13. Press to select ON or OFF.
14. Press the MENU button to return to the Ready state.
To disable DLC/LLC
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight DLC/LLC.
9. Press to select DLC/LLC.
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10. Press to highlight ENABLE.
11. Press to select ENABLE.
12. Press to highlight ON or OFF.
13. Press to select ON or OFF.
14. Press the MENU button to return to the Ready state.
Setting the idle timeout
1. Press to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight TCP/IP.
9. Press to highlight MANUAL SETTINGS.
10. Press to select MANUAL SETTINGS.
11. Press to highlight IDLE TIMEOUT.
12. Press to select IDLE TIMEOUT.
13. Press the or arrow to to increase or decrease the number of seconds for the idle
timeout.
14. Press to save the idle timeout.
15. Press the MENU button to return to the Ready state.
Setting the link speed
By factory default, the link speed is set to AUTO. Use the following procedure to set a
specific speed:
1. Press to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight I/O.
5. Press to select I/O.
6. Press to highlight EIO X (where X = 1, 2, or 3).
7. Press to select EIO X.
8. Press to highlight LINK SPEED.
9. Press to select LINK SPEED.
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67
10. Press to highlight the desired link speed.
11. Press to select the desired link speed.
12. Press the MENU button to return to the Ready state.
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Parallel configuration
The HP Color LaserJet 5550 series printer supports network and parallel connections at the
same time. A parallel connection is made by connecting the printer to the computer using a
bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the
printer’s parallel port. The cable can be a maximum of 10 meters (33 feet) long.
When used to describe a parallel interface, the term bidirectional indicates that the printer is
able to both receive data from the computer and send data to the computer through the
parallel port.
Parallel port connection
1
2
c-connector
parallel port
To use the enhanced capabilities of the bidirectional parallel interface such as bidirectional
communication between the computer and printer, faster transfer of data, and automatic
configuration of printer drivers, ensure that the most recent printer driver is installed. For
Note
Note
Factory settings support automatic switching between the parallel port and one or more
network connections on the printer. If you are experiencing problems, see Network
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Parallel configuration
69
USB configuration
This printer supports a USB 1.1 connection. The port is located on the back of the printer, as
shown in the figure below. You must use an A-to-B type USB cable.
USB support is not available for computers running Windows 95 or Windows NT 4.0.
Note
USB connection
1
2
USB connector
USB port
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Enhanced I/O (EIO) configuration
This printer comes equipped with three enhanced input/output (EIO) slots. The three EIO
slots hold compatible external devices such as the HP Jetdirect print server network cards,
HP EIO hard drive, or other devices. Plugging EIO network cards into the slots increases the
number of network interfaces available to the printer.
EIO network cards can maximize printer performance when you are printing from a network.
In addition they provide the ability to place the printer anywhere on a network. This
eliminates the need to attach the printer directly to a server or a workstation and enables you
to place the printer closer to the network users.
If the printer is configured through an EIO network card, configure that card through the
control panel Configure device menu.
HP Jetdirect print servers
HP Jetdirect print servers (network cards) can be installed in one of the printer’s EIO slots.
These cards support multiple network protocols and operating systems. HP Jetdirect print
servers facilitate network management by allowing you to connect a printer directly to your
network at any location. HP Jetdirect print servers also support the Simple Network
Management Protocol (SNMP), which provides network managers with remote printer
management and troubleshooting through HP Web Jetadmin software.
Installation of these cards and network configuration should be performed by a network
administrator. Configure the card either through the control panel, the printer installation
software, or with HP Web Jetadmin software.
Note
Note
Refer to the HP Jetdirect print server documentation for information on which external
devices or EIO network cards are supported.
Available enhanced I/O interfaces
HP Jetdirect print servers (network cards) provide software solutions for:
●
●
●
●
●
●
Novell NetWare Network
Microsoft Windows and Windows NT networks
Apple Mac OS (AppleTalk)
UNIX (HP-UX and Solaris)
Linux (Red Hat and SuSE)
Internet printing
For a summary of available network software solutions, refer to the HP Jetdirect Print Server
NetWare networks
When using Novell NetWare products with an HP Jetdirect print server, Queue Server mode
provides improved printing performance over Remote Printer mode. The HP Jetdirect print
server supports Novell Directory Services (NDS) as well as bindery modes. For more
information, see the HP Jetdirect Print Server Administrator’s Guide.
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For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use the printer installation utility for
printer setup on a NetWare network.
Windows and Windows NT networks
For Windows 98, Me, NT 4.0, 2000, and XP systems, use your printer installation utility for
printer setup on a Microsoft Windows network. The utility supports printer setup for either
peer-to-peer or client-server network operation.
AppleTalk networks
Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network. For
more information, refer to the HP Jetdirect Print Server Administrator’s Guide included with
printers equipped with the HP Jetdirect print server.
UNIX/Linux networks
Use the HP Jetdirect printer installer for UNIX utility to set up the printer on HP-UX or Sun
Solaris networks.
For setup and management on UNIX or Linux networks, use HP Web Jetadmin.
To obtain HP software for UNIX/Linux networks, visit HP Customer Care online at
http://www.hp.com/support/net_printing. For other installation options supported by the
HP Jetdirect print server, see the HP Jetdirect Print Server Administrator’s Guide included
with printers equipped with the HP Jetdirect print server.
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Enhanced I/O (EIO) configuration
73
Wireless printing
Wireless networks offer a safe, secure, and cost-effective alternative to traditional wired
servers.
IEEE 802.11b standard
With the wireless HP Jetdirect 802.11b external print server, HP peripherals can be placed
anywhere in the office or home and connected to a wireless network running Microsoft,
Apple, Netware, UNIX, or Linux network operating systems. This wireless technology
provides a high-quality printing solution without the physical constraints of wiring. Peripherals
can be conveniently placed anywhere in an office or home and can be easily moved without
changing network cables.
Installation is easy with the HP Install Network Printer Wizard.
HP Jetdirect 802.11b print servers are available for adapting wireless printing to USB and
parallel connections.
Bluetooth
Bluetooth wireless technology is a low-power, short-range radio technology that can be used
to wirelessly connect computers, printers, personal digital assistants (PDAs), cell phones,
and other devices.
Unlike infrared technology, Bluetooth’s reliance on radio signals means that devices do not
have to be in the same room, office, or cubicle with an unobstructed line of sight in order to
communicate. This wireless technology increases portability and efficiency within business
network applications.
The HP Color LaserJet 5550 series printer uses a Bluetooth adapter (hp bt1300) to
incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel
connections. The adapter has a 10-meter, line-of-site operation range in the 2.5 GHz ISM
band and can achieve data transfer rates up to 723 Kbps. The device supports the following
Bluetooth profiles:
●
●
●
●
●
Hardcopy Cable Replacement Profile (HCRP)
Serial Port Profile (SPP)
Object Push Profile (OPP)
Basic Imaging Profile (BIP)
Basic Printing Profile (BPP) with XHTML-Print
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Controlling print jobs
Three settings affect the printer driver's ability to specify how paper should be pulled in the
printer. The Source, Type, and Size settings appear in the Page Setup, Print, or Print
Properties dialog boxes in most software programs. If you do not change these settings, the
printer automatically selects a tray using the default printer settings.
Source
Printing by Source means you choose a specific tray from which you want the printer to pull
paper. The printer tries to print from this tray, no matter what type or size is loaded in it. If
you choose a tray that is configured for a type or size that does not match your print job, the
printer does not print automatically. Instead, it waits for you to load the tray you chose with
the type or size of print paper for your print job. If you load the tray correctly, the printer
begins printing. If you press , the display allows you to choose from other loaded trays.
If you have difficulties printing by Source and want the printer to autoswitch from the
Note
Type and Size
Printing by Type or Size means you want the printer to pull paper or print paper from the first
tray that is loaded with the type or size that you choose. Selecting paper by Type rather than
Source is similar to locking out trays and helps protect special paper from accidental use.
(However, selecting the Any setting does not enable this tray lockout function.) For example,
if a tray is configured for letterhead, and you specify the driver to print on plain paper, the
printer will not pull the letterhead from that tray. Instead, it will pull paper from a tray that has
plain paper loaded and is configured for plain paper on the printer control panel. Selecting
paper by Type and Size results in significantly better print quality for heavy paper, glossy
paper, and transparencies. Using the wrong setting can result in unsatisfactory print quality.
Always print by Type for special print media such as labels or grayscale transparencies.
Always print by Size for envelopes.
●
If you want to print by Type or Size and the trays have not been configured for that type
or size, in the printer driver, select the Type or Size from the Page Setup dialog box, the
Print dialog box, or the Print Properties dialog box. The printer will prompt you to load
that type and size.
●
If you often print on a certain type or size of paper, the printer administrator (for a
network printer) or you (for a local printer) can configure a tray for that type or size (see
when you choose that type or size as you print a job, the printer pulls from the tray
configured for that type or size.
Print setting priorities
Changes made to print settings are prioritized (or take precedence) depending on where the
changes are made:
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The names of commands and dialog boxes may vary depending on your program.
Note
●
Page Setup dialog box. This dialog box opens when you click Page Setup or a similar
command on the File menu of the program you are working in. Settings changed here
override settings changed anywhere else.
●
Print dialog box. This dialog box opens when you click Print, Print Setup, or a similar
command on the File menu of the program you are working in. Settings changed in the
Print dialog box have a lower priority and do not override changes made in the Page
Setup dialog box.
●
Printer Properties dialog box (printer driver). The printer driver opens when you click
Properties in the Print dialog box. Settings changed in the Printer Properties dialog
box do not override settings available anywhere else.
●
●
Printer menu settings. Lowest priority and often used if software drivers do not have that
option.
Default printer settings. The default printer driver settings determine settings used in all
print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties
dialog boxes, as described above. There are several ways to change the default printer
settings depending on the operating system: 1) click Start, Settings, Printers, and then
right-click the printer icon and click Properties; 2) click Start, Control Panel, and then
select the Printers folder; right-click the printer icon and click Properties.
To avoid affecting print jobs of other users, make printer setup changes through the software
application or the printer driver whenever possible. Printer setup changes made through the
control panel become default settings for subsequent jobs. Changes made through an
application or the printer driver affect only that specific job.
CAUTION
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77
Selecting print media
You can use many types of paper and other print media with this printer. This section
provides guidelines and specifications for selecting and using different print media.
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier
obtains and understands the print media requirements specified in the HP LaserJet Printer
Family Print Media Guide.
information. To download a copy of the HP LaserJet Printer Family Print Media Guide go to
It is possible that paper could meet all of the guidelines in this chapter and still not print
satisfactorily. This may be due to abnormal characteristics of the printing environment or to
other variables over which Hewlett-Packard has no control (for example, extremes in
temperature and humidity).
Hewlett-Packard recommends testing any paper before buying it in large quantities.
Using paper that does not conform to the specifications listed here or in the print media
guide can cause problems that require service. This service is not covered by the Hewlett-
Packard warranty or service agreements.
CAUTION
Media to avoid
The HP Color LaserJet 5550 series printer can handle many types of paper. Use of paper
outside the printer’s specifications will cause a loss of print quality and increase the chance
of paper jams occuring.
●
●
●
●
Do not use paper that is too rough.
Do not use paper with cutouts or perforations other than standard 3-hole punched paper.
Do not use multipart forms.
Do not use paper that has already been printed on or that has been fed through a
photocopier.
●
Do not use paper with a watermark if you are printing solid patterns.
Media that may damage the printer
In rare circumstances paper can damage the printer. The following paper must be avoided to
prevent possible damage:
●
●
Do not use paper with staples attached.
Do not use transparencies designed for Inkjet printers or other low temperature printers.
Use only transparencies that are specified for use with HP Color LaserJet printers.
●
●
Do not use photo paper intended for Inkjet printers.
Do not use paper that is embossed or coated and is not designed for the temperatures
of the HP Color LaserJet 5550 image fuser. Select paper that can tolerate temperatures
of 190°C (374°F) for 0.1 second. HP produces a selection of paper that is designed for
the HP Color LaserJet 5550 series printer.
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●
●
Do not use letterhead paper with low temperature dyes or thermography. Preprinted
forms or letterhead must use inks that can tolerate temperatures of 190°C (374°F) for
0.1 second.
Do not use any media that produces hazardous emissions, or that melts, offsets, or
discolors when exposed to 190°C (374°F) for 0.1 second.
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79
Configuring input trays
The HP Color LaserJet 5550 series printer allows you to configure input trays by type and
size. You can load different paper in the printer input trays and then request paper by type or
size.
If you have used previous HP Color LaserJet printers, you might be accustomed to
configuring Tray 1 to first mode or cassette mode. To mimic the settings for first mode,
configure Tray 1 for Size =ANY and Type = ANY. The printer will pull paper from Tray 1 first
when the print job does not specify another tray. This setting is recommended if you use
different types or sizes of paper. To mimic the settings from cassette mode, set either the
size or type for Tray 1 to a setting other than ANY. This setting is recommended if you are
using the same size and type of paper in Tray 1.
Note
If you use two-sided printing (duplex), be sure that the paper loaded meets the specifications
Note
Note
The instructions below are to configure the trays at the printer control panel. You can also
configure the trays from your computer by accessing the embedded Web server. See Using
Letter and A4 sizes can be loaded with the long-edge or short-edge leading into the printer.
Long-edge first is the preferred orientation. Long-edge feed gives greater throughput, and
lower consumable usage. Short-edge feed is called the rotated orientation, and is identified
in the trays as LTR-R and A4-R. Short-edge feed can be useful when printing on media with
special features, such as perforations or windows.
Configuring trays when the printer gives a prompt
In the following situations, the printer automatically prompts you to configure the tray for type
and size:
●
when you load paper into the tray, on tray close you will see Tray X <TYPE> <SIZE>.
To change the type or size, press .
●
when you specify a particular tray or media type for a print job through the printer driver
or a software application and the tray is not configured to match the print job’s settings.
You will see LOAD TRAY X <TYPE> <SIZE>.
The control panel displays this message: LOAD TRAY X <TYPE> <SIZE>, to change size or
type, press . The instructions below explain how to configure the tray after the prompt
appears.
The prompt does not appear if you are printing from Tray 1 and if Tray 1 is configured for
Note
ANY SIZE and ANY TYPE.
Loading Tray 1 for one-time use
Follow this procedure if the tray is usually left empty and is used for a variety of sizes or
types of paper.
To avoid jams, never add or remove a tray during printing.
CAUTION
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1. Open the tray.
2. Remove any paper that is in the tray.
3. Move the side guides all the way out.
4. Load paper in the tray with the side to be printed on facing down, and the top of the
paper on the left. Make sure that the stack height of the paper does not exceed the
maximum stack height mark in the tray.
Note
5. Move the side guides to the correct position so that they will lightly touch the paper stack
but will not bend the paper.
6. Look at the display within a few seconds of loading the paper (reinsert the paper if the
time has already elapsed). If the printer does not display the Tray X <TYPE> <SIZE>
message, the tray is ready for use.
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7. If the printer displays Tray X <TYPE> <SIZE>, press to change the size and type
configuration.
8. The size menu appears.
9. Press to highlight ANY SIZE.
10. Press to select ANY SIZE.
11. The type menu appears.
12. Press to highlight ANY TYPE.
13. Press to select ANY TYPE.
14.
The printer displays Tray X ANY SIZE ANY TYPE. Press
to accept the size/type
settings and exit the message. The tray is ready for use.
Loading Tray 1 when the same paper is used for multiple
print jobs
Follow this procedure if Tray 1 continues to be loaded with the same type of paper and the
paper is not removed from the tray between jobs. This procedure may also increase the
printer performance when printing from Tray 1.
To avoid jams, never add or remove a tray during printing.
CAUTION
1. Before loading the paper, from the Control panel, press the MENU key to enter the MENUS.
2. Press or to highlight PAPER HANDLING.
3. Press to display PAPER HANDLING menu.
4. Press or to highlight TRAY 1 SIZE.
5. Press to display the TRAY 1 SIZE values.
6. Press or to highlight the correct size.
7. Press to select the size.
If selecting CUSTOM, also select the unit of measure, the X and the Y dimensions.
Note
8. Press or to highlight TRAY 1 TYPE.
9. Press to display the TRAY 1 TYPE values.
10. Press or to highlight the correct type.
11. Press to select the type.
12. Press MENU to exit MENUS.
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13. Open the tray.
14. Move the side guides out.
15. Load paper in the tray with the side to be printed on facing down, and the top of the
paper on the left. Make sure that the stack height of the paper does not exceed the
maximum stack height mark in the tray.
Note
16. Adjust the side guides so that they will lightly touch the paper stack but will not bend the
paper.
17. The printer displays the tray configuration. It should match the size and type set in steps
1-12 above. Press
use.
to accept the settings and exit the message. The tray is ready for
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Printing envelopes from Tray 1
Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or
other synthetic materials can severely damage the printer. To avoid jams and possible
printer damage, never try to print on both sides of an envelope. Before you load envelopes,
make sure they are flat, undamaged, and not stuck together. Do not use envelopes with
pressure-sensitive adhesive. To avoid jams, do not remove or insert envelopes during
printing.
CAUTION
Many types of envelopes can be printed from Tray 1. Up to 20 envelopes can be stacked in
the tray. Printing performance depends on the construction of the envelope.
In the software, set margins at least 15 mm (0.6 inches) from the edge of the envelope.
To load envelopes into Tray 1
To avoid paper jams, do not remove or insert envelopes during printing.
1. Open Tray 1.
CAUTION
2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed on facing
down, top on the left, and the short edge toward the printer. Slide the envelopes into the
printer as far as they will go without forcing them.
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3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure
the envelopes fit under the tabs on the guides.
Printing envelopes
1. In the printer control panel, set the paper size for Tray 1 to match the size envelope you
are printing.
2. Specify Tray 1 or select the paper source by size in the printer driver.
3. If your software does not automatically format an envelope, specify Landscape for page
orientation in your software application or printer driver. Use the guidelines in the table
that follows to set margins for return and destination addresses on Commercial #10 or
DL envelopes.
For envelopes of other sizes, adjust the margin settings appropriately.
Note
4. Select Print from the software application or printer driver.
Address type
Return
Left margin
Top margin
15 mm (0.6 inches)
102 mm (4.0 inches)
15 mm (0.6 inches)
51 mm (2.0 inches)
Destination
Loading detectable media into Trays 2, 3, 4, and 5
Follow this procedure to load detectable standard-size paper in the tray. The detectable
sizes are marked in the tray and include Letter, Letter-Rotated, A4, A4-Rotated, A3, 11 x 17
Legal, B4 (JIS), B5 (JIS), A5, and Executive.
To avoid jams, never add or remove a tray during printing.
CAUTION
CAUTION
The paper path for Tray 3 passes through Tray 2. If Tray 2 is partially pulled out or removed,
paper from Tray 3 cannot feed into the printer. This causes the printer to stop and generate
a message that Tray 2 must be installed. Similarly, Trays 2, 3, and 4 must be closed for
paper from Tray 5 to feed into the printer.
Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, 3, 4, or 5.
Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it
is in use. Doing so can cause paper jams.
CAUTION
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1. Open the tray.
2. Adjust the rear paper guide by squeezing the guide adjustment latch and sliding the
guide to the length of the media being used.
3. Adjust the paper width guide by squeezing the guide adjustment latch and sliding the
guide to the width of the media being used.
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4. Load media face-up, making sure that the stack height of the paper does not exceed the
maximum stack height mark in the tray.
5. Verify that the tray switch is set to STANDARD.
6. Close the tray.
7. The printer displays the tray size and type configuration. (If the tray configuration is no
longer displayed, open and close the tray again.)
8.
If the size and type are correct, press
to accept the settings.
9. To change the size or type, press when the tray configuration is displayed. The TRAY
X SIZE= *<SIZE> menu appears.
10. Press or to highlight the correct size.
11. Press to select the size. A Setting saved message appears followed by the tray type
menu.
Depending on the size selected, the printer might prompt you to move the CUSTOM/
STANDARD switch in the tray to another position or to move the length/width guides. Follow
the instructions in the prompt, close the tray, and follow these steps from the beginning.
Note
12. To change the type, press or to highlight the correct paper type.
13. Press to select the paper type. A Setting saved message appears, and then the
current type and size settings are displayed again.
14.
If size and type are now correct, press
to accept the size and type settings, and then
exit the message. The tray is ready to use.
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Loading undetectable/standard size media into Trays 2, 3, 4,
and 5
Follow this procedure to load undetectable standard-size paper in the tray. The undetectable
standard sizes include 16K, 8K, Executive (JIS), 8.5x13.
To avoid jams, never add or remove a tray during printing.
CAUTION
CAUTION
The paper path for Tray 3 passes through Tray 2. If Tray 2 is partially pulled out or removed,
paper from Tray 3 cannot feed into the printer. This causes the printer to stop and generate
a message that Tray 2 must be installed. Similarly, Trays 2, 3, and 4 must be closed for
paper from Tray 5 to feed into the printer.
Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, 3, 4, or 5.
Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it
is in use. Doing so can cause paper jams.
CAUTION
1. Open the tray.
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2. Slide the paper width and length guides all the way out.
3. Load media face-up, making sure that the stack height of the paper does not exceed the
maximum stack height mark in the tray.
4. Slide the paper width and length guides in, making sure that they gently touch the paper.
5. Verify that the tray switch is set to CUSTOM.
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6. Close the tray.
7. The printer displays the tray size and type configuration
8.
If the size and type are correct, press
to accept the settings, and exit the message.
9. To change the size or type, press when the tray configuration is displayed (If the tray
configuration is no longer displayed, open and close the tray again). The TRAY X SIZE=
*<SIZE> menu appears.
10. Press or to highlight the correct size.
11. Press to select the size. A Setting saved message appears followed by the tray type
menu.
Depending on the size selected, the printer might prompt you to move the CUSTOM/
STANDARD switch in Tray to another position or to move the length/width guides. Follow the
instructions in the prompt, close the tray, and follow these steps from the beginning.
Note
12. To change the type, press or to highlight the correct paper type.
13. Press to select the paper type. A Setting saved message appears, and then the
current type and size settings are displayed again.
14.
If size and type are now correct, press
the message. The tray is ready to use.
to accept the size and type settings, and exit
Loading custom media into Trays 2, 3, 4, and 5
Follow this procedure to load custom size paper in the tray.
To avoid jams, never add or remove a tray during printing.
CAUTION
CAUTION
The paper path for Tray 3 passes through Tray 2. If Tray 2 is partially pulled out or removed,
paper from Tray 3 cannot feed into the printer. This causes the printer to stop and generate
a message that Tray 2 must be installed. Similarly, Trays 2, 3, and 4 must be closed for
paper from Tray 5 to feed into the printer.
Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, 3, 4, or 5.
Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it
is in use. Doing so can cause paper jams.
CAUTION
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1. Open the tray.
2. Slide the paper width and length guides all the way out.
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3. Load media face-up, making sure that the stack height of the paper does not exceed the
maximum stack height mark in the tray.
4. Slide the paper width and length guides in, making sure that they gently touch the paper.
5. Note the orientation of the paper and which dimension is the X dimension and which is
the Y dimension. X and Y dimensions are marked in the tray, for your convenience.
X
Y
1
2
3
CUSTOM/STANDARD switch
Page width (X dimension)
Page length (Y dimension)
6. Verify that the tray switch is set to CUSTOM.
7. Close the tray.
8. The printer displays the tray configuration. Look at the display.
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9.
If the size and type are correct, press
to accept the settings and exit the message. If
the settings are not correct, continue with this procedure.
If the size is listed as CUSTOM, it means the tray size is set to ANY CUSTOM meaning that
it will match any custom job even if the dimensions are different. The size can be changed to
CUSTOM with exact dimensions if desired. When set to CUSTOM, the dimensions will show
instead of the word CUSTOM on the tray configuration message.
Note
10. To change the size or type, press when the tray configuration is displayed. (If the tray
configuration is no longer displayed, open and close the tray again). The TRAY X SIZE=
*<SIZE> menu appears.
11. Press to select CUSTOM. The UNIT OF MEASURE menu appears.
Depending on the size selected, the printer might prompt you to move the CUSTOM/
STANDARD switch in the tray to another position or to move the length/width guides. Follow
the instructions in the prompt, close the tray, and follow these steps from the beginning.
Note
12. Press or arrows to highlight the correct unit (either millimeters or inches).
13. Press to select the X value. The X DIMENSION menu appears.
14. Press or to change the X dimension value until it is correct.
15. Press to select the value. The Y DIMENSION menu appears.
16. Press or to change the Y dimension value until it is correct.
17. Press to select the value. A Setting saved message appears, and then the Tray X
TYPE menu appears.
18. To change the type, press or to highlight the correct paper type.
19. Press to select the paper type. A Setting saved message appears, and then the
current type and size settings are displayed again.
20.
If size and type are now correct, press
The tray is ready for use.
to accept the settings and exit the message.
Configuring trays using the Paper Handling menu
You can also configure the trays for type and size without a prompt from the printer. Use the
paper handling menu to configure the trays as follows.
Configuring the paper size
1. Press MENU to enter the MENUS.
2. Press to highlight PAPER HANDLING.
3. Press to select PAPER HANDLING.
4. Press to highlight TRAY <N> SIZE. (N represents the number of the tray you are
configuring.)
5. Press to select TRAY <N> SIZE.
6. Press or to highlight the correct size.
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93
7. Press to select the correct size.
Depending on the tray you are configuring and the size selected, the printer might prompt
you to adjust the tray guides or to move the CUSTOM/STANDARD switch in the tray to the
other position. Follow the instructions in the prompt, and then close the tray.
Note
Configuring the paper type
1. Press MENU to enter the MENUS.
2. Press to highlight PAPER HANDLING.
3. Press to select PAPER HANDLING.
4. Press to highlight TRAY <N> TYPE. (N represents the number of the tray you are
configuring.)
5. Press to select TRAY <N> TYPE.
6. Press or to highlight the correct paper type.
7. Press to select the correct paper type.
A Setting saved message appears, and then the current type and size settings are
displayed.
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Printing on special media
Use these guidelines when printing on special types of media.
Special media such as envelopes or cardstock should be printed from Tray 1.
Note
To print on any special media, use the following procedure:
1. Load the media in the paper tray.
2. When the printer prompts you for the paper type, select the correct media type for the
paper loaded in the tray. For example, select HIGH GLOSS IMAGES when loading
HP High Gloss Laser Paper
3. In the software application or the printer driver, set the media type to match the media
type that is loaded in the paper tray.
For the best print quality, always verify that the media type selected on the printer control
panel and the media type selected in the application or printer driver match the type of
media loaded in the tray.
Note
Transparencies
When printing on transparencies, use the following guidelines:
●
●
Handle transparencies using the edges. Oils from your fingers deposited on the
transparency can cause print quality problems.
Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet Transparencies with this printer. HP products are
designed to work together for optimum printing results.
●
In either the software application or the driver, select Transparency as the media type,
or print from a tray that is configured for transparencies. Use the control panel to set the
media type.
For more information about how to access the printer drivers, see Accessing the printer
Transparencies not designed for LaserJet printing will melt in the printer, causing damage to
the printer.
CAUTION
Glossy paper
●
In either the software application or the driver, select Glossy, Heavy Glossy, or High
Gloss as the media type, or print from a tray that is configured for glossy paper.
Select Glossy for media weights up to 105 g/m2 (28 lb bond). Select Heavy glossy for
media weights of 105 g/m2 (28 lb bond) and heavier.
●
Use the control panel to set the media type to GLOSSY or HEAVY GLOSSY for the
input tray being used.
Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer.
HP products are designed to work together for optimum printing results. If HP Color LaserJet
Soft Gloss paper is not used with this printer, print quality may be compromised.
Note
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95
Colored paper
●
Colored paper should be of the same high quality as white xerographic paper.
●
Pigments used must be able to withstand the printer fusing temperature of 190°C (374°
F) for 0.1 second without deterioration.
●
●
Do not use paper with a colored coating that was added after the paper was produced.
The printer creates colors by printing patterns of dots, overlaying and varying their
spacing to produce various colors. Varying the shade or color of the paper will affect the
shades of the printed colors.
Printing images
To obtain the best print quality when printing images, such as photographs or posters, use
High Gloss Laser Paper (Q2420A) with the HP High Gloss (Images) media type setting.
●
●
●
In either the software application or the printer driver, select HP High Gloss (images)
as the media type, or print from a tray that is configured for glossy paper.
You can also configure the printer using settings on the printer control panel. See
Configuring input trays for more information.
Use the control panel to set the media type to HIGH GLOSS IMAGES for the tray being
used.
Envelopes
Envelopes can be printed only from Tray 1. Set the tray’s media size to the specific envelope
Note
Adhering to the following guidelines will help ensure proper printing on envelopes and help
prevent printer jams:
●
●
●
●
●
●
Do not load more than 20 envelopes into Tray 1.
The weight rating of envelopes should not exceed 105 g/m2 (28 lb bond).
Envelopes should be flat.
Do not use envelopes with windows or clasps.
Envelopes must not be wrinkled, nicked, or otherwise damaged.
Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat
and pressures of the printer’s fusing process.
●
Envelopes should be loaded face-down with the top of the envelope to the left, and the
short edge feeding into the printer first.
In high humidity environments, envelopes should be printed with the flap on the leading
edge to reduce sealing of the flap during printing. For long edge printing, envelopes should
envelope orientation.
Note
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Labels
For printing labels, set the tray’s media type to LABELS in the printer control panel. See
Note
Configuring input trays. When printing labels, use the following guidelines:
●
●
Verify that the labels’ adhesive material can tolerate temperatures of 190°C (374°F) for
0.1 second.
Verify that there is no exposed adhesive material between the labels. Exposed areas
can cause labels to peel off during printing, which can cause printer jams. Exposed
adhesive can also cause damage to printer components.
●
●
●
Do not re-feed a sheet of labels.
Verify that labels lie flat.
Do not use labels that are wrinkled, bubbled, or otherwise damaged.
Heavy paper
The following heavy paper types can be used with the HP Color LaserJet 5550 series printer.
Paper type
Paper weight
105-119 g/m2
28-31 lb
Heavy
120-163 g/m2
32-43 lb
Extra heavy
Cardstock
164-200 g/m2
44-53 lb
When printing on heavy paper types, use the following guidelines:
Use Tray 1 for paper that is heavier than 163 g/m2 to 200 g/m2 (43 lb bond up to 53 lb
bond).
●
●
●
●
For optimum results when printing on heavy paper, use the printer control panel to set
the media type for the tray to match the paper type.
In either the software application or the driver, select Heavy, Extra Heavy, or
Cardstock as the media type, or print from a tray that is configured for heavy paper.
Because this setting affects all print jobs, it is important to return the printer back to its
In general do not use paper that is heavier than the media specification recommended for
this printer. Doing so can cause misfeeds, paper jams, reduced print quality, and excessive
mechanical wear.
CAUTION
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97
HP LaserJet Tough paper
Tough paper is a robust plastic film that will not tear and withstands the weather. When
printing on HP LaserJet Tough paper, use the following guidelines:
●
●
●
Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on
HP LaserJet Tough paper can cause print quality problems.
Use only Hewlett-Packard LaserJet Tough paper with this printer. HP Products are
designed to work together for optimum printing results.
In either the software application or the driver, select Tough Paper as the media type, or
print from a tray that is configured for HP LaserJet Tough paper.
Preprinted forms and letterhead
Observe the following guidelines for best results with preprinted forms and letterhead:
●
Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize,
or release hazardous emissions when subjected to the printer’s fusing temperature of
approximately 190°C (374°F) for 0.1 second.
●
●
Inks must be non-flammable and should not adversely affect any printer rollers.
Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes
during storage.
●
●
Before loading preprinted paper such as forms and letterhead, verify that the ink on the
paper is dry. During the fusing process, wet ink can come off of preprinted paper.
When duplex printing, load pre-printed forms and letterhead into Trays 2, 3, 4, and 5
face-down with the top edge of the page to the left. To load pre-printed forms and
letterhead into Tray 1, load them face-up with the top edge of the page to the left.
●
When simplex printing, load pre-printed forms and letterhead into Trays 2, 3, 4, and 5
face-up with the top edge of the page to the left. To load pre-printed forms and
letterhead into Tray 1, load them face-down with the top edge of the page to the left.
Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same
specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide.
Hewlett-Packard recommends that recycled paper contain no more than 5% ground wood.
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Two-sided (duplex) printing
Some printer models are capable of automatic duplex printing (printing on both sides of a
page). To find out which models support automatic two-sided printing, see Printer
configurations. All printer models support manual two-sided printing.
You must specify two-sided printing options in your software application or in the printer
driver in order to print on both sides of the page. If this option is not visible in the software
application or printer driver, use the following information to make duplex printing options
available.
Note
To use two-sided printing:
●
Verify that the printer driver is configured to show the two-sided printing options:
automatic and/or manual. For instructions, see the online Help for the printer driver or for
more information about how to access the printer drivers, see Accessing the printer
●
Once the two-sided printing option is shown, select the appropriate two-sided printing
options in the printer driver software. Two-sided printing options include page and
binding orientation. For more information about options for binding two-sided printing
●
●
●
●
Automatic two-sided printing is not supported for certain media types, including
transparencies, envelopes, cardstock, tough paper and labels.
Automatic two-sided printing only supports 11 x 17, A3, letter, letter_R, legal, A4, A4-R,
B5, B4, and executive paper sizes.
Manual two-sided printing can support all sizes and more types of media.
(Transparencies, envelopes, and labels are not supported.)
If both automatic and manual two-sided printing are enabled in the software driver, the
printer will automatically print on two sides if the size and type are supported by the
duplexer. Otherwise, it will manually duplex.
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99
●
●
For best results, avoid two-sided printing with rough-textured, heavy-weight media.
When duplexing preprinted media such as letterhead or forms, load the paper the
opposite of that when duplexing simplex. Place the media face down in Trays 2, 3, 4, or
5. Place special media face up in Tray 1. (This process is different than the process for
one-sided printing.)
Control panel settings for automatic two-sided printing
Many software applications allow you to change two-sided printing settings. If your software
application or printer driver does not allow you to adjust two-sided printing settings, you can
adjust these settings through the control panel. The factory default setting is OFF.
Do not use two-sided printing when printing on labels. Serious damage to the printer may
result.
CAUTION
Note
To enable or disable two-sided printing from the printer control panel
Changing settings for two-sided printing through the printer control panel affects all print
jobs. Whenever possible, change settings for two-sided printing through your software
application or printer driver.
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to select Printing....
5. Press to highlight DUPLEX.
6. Press to select DUPLEX.
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7. Press or to select ON to enable two-sided printing or OFF to disable two-sided
printing.
8. Press to set the value.
9. Press to highlight DUPLEX BINDING.
10. Press to select DUPLEX BINDING.
11. Press MENU.
12. Select two-sided printing from your software application or printer driver, if possible.
To select two-sided printing from the printer driver, the driver must first be properly
configured. (For instructions, see the online Help for the printer driver.)
Note
Duplexing blank pages
If selecting source or type in the software driver, the printer will not print blank second sides
of duplexed pages, resulting in faster performance. However, if the paper type is set to ANY
TYPE, LETTERHEAD, PREPRINTED, or PREPUNCHED, the blank second sides print to
prevent text from printing on the wrong side of the page.
Options for binding two-sided printing jobs
Before printing a two-sided document, in the printer driver choose the edge on which you will
bind your finished document. Long-edge or book binding is the conventional layout used in
book binding. Short-edge or tablet binding is the typical calendar binding.
The default binding setting is to bind on the long edge when the page is set up for portrait
Note
orientation. To change to short edge binding, click the Flip Pages Up check box.
Manual two-sided (duplex) printing
Printing on both sides can be performed manually (manual duplex printing). This is useful for
paper sizes or weights that are not supported for automatic duplexing (for example,
cardstock or custom size paper). It can also be performed on printer models that do not
support automatic two-sided printing.
Damaged or previously used paper can cause paper jams and should not be used.
Note
Note
Manual two-sided printing is not supported for Windows 98 and NT 4.0 systems that use the
PS driver.
To manually print on two sides (duplex)
1. Ensure that the printer driver is configured to allow manual duplexing. In the printer
2. From the application, open the printer driver.
3. Select the appropriate size and type.
4. On the Finishing tab, click Print on Both Sides or Print on Both Sides (Manually).
5. The default binding option is to bind on the long edge of the paper in portrait layout. To
change the setting, click the Finishing tab, and select the Flip pages up checkbox.
6. Click OK. The Print on Both Sides instructions will appear. Follow the instructions to
finish printing your document.
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Two-sided (duplex) printing 101
If total sheets exceed the Tray 1 capacity for manual duplex jobs, feed the top 100 sheets
and press . When prompted, feed the next 100 sheets and press . Repeat as necessary
until all the sheets from the output stack have been loaded into Tray 1.
Note
Printing booklets
Some versions of the printer driver let you control the printing of booklets when duplexing.
You can select binding on the left or right side on letter, legal, or A4 paper size. Windows
2000 and XP supports booklet printing for all paper sizes.
See the printer driver online Help for more information about the printing booklets feature.
Adjusting the registration
Adjusting the registration ensures that all jobs are centered on the page. This is a two-part
process: 1) estimating the centering adjustments and 2) setting the shift values.
Use the following procedure to estimate the centering adjustments.
1. Using a ruler, measure, in millimeters, the left and right margins on the front side of the
printed test page. Compare the two measurements.
2. Estimate the adjustment necessary to center the page. Each unit of adjustment shifts the
image approximately 0.25 mm. This is the X1 shift value.
3. Using a ruler, measure, in millimeters, the left and right margins on the back side of the
printed test page. Compare the two measurements.
4. Estimate the adjustment necessary to center the page. Each unit of adjustment shifts the
image approximately 0.25 mm. This is the X2 shift value.
5. Using a ruler, measure, in millimeters, the top and bottom margins on the printed test
page. Compare the two measurements.
6. Estimate the adjustment necessary to center the page. Each unit of adjustment shifts the
image approximately 0.25 mm. This is the Y shift value.
Use the following procedure to set the shift values.
1. Press MENU to enter the MENUS.
2. Press or to highlight CONFIGURE DEVICE and press to select.
3. Press or to highlight PRINT QUALITY and press to select.
4. Press or to highlight SET REGISTRATION and press to select.
5. Press or to highlight the tray you are adjusting. (ADJUST TRAY <N>, ADJUST
TRAY 1, ADJUST TRAY 2, ADJUST TRAY 3, or ADJUST TRAY 4), and press to
select.
6. Press or to highlight ADUST TRAY X and press to select.
7. Press or to highlight X1 SHIFT and press to select.
8. Press or to highlight the value for X1 from Step 2 and press to select.
9. Press or to highlight X2 SHIFT and press to select.
10. Press or to highlight the value for X2 in Step 4 and press to select.
11. Press or to highlight Y SHIFT and press to select.
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12. Press or to highlight the value for Y from Step 6 and press to select.
These procedures may be repeated for each of the trays installed in the printer.
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Special printing situations
Use these guidelines when printing on special types of paper.
Printing a different first page
Use the following procedure to print the first page of a document on a different paper type
than the rest of the document, for example, to print the first page of a document on
letterhead paper and the rest on plain paper.
1. From your application or printer driver, specify a tray for the first page and another tray
for the remaining pages.
For more information about how to access the printer drivers, see Accessing the printer
2. Load the special paper into the tray that you specified in step 1.
3. Load the paper for the remaining pages of the document into another tray.
You can also print on different paper by using the printer control panel or printer driver to set
the types of paper that are loaded in the trays and then selecting the first and remaining
pages by paper type.
Printing a blank back cover
Use the following procedure to print a blank back cover. You can also select an alternate
paper source or print on a different media type than the rest of the document.
1. On the printer driver’s Paper tab, select Use different paper, then from the drop-down
list, select Back Cover, check Add a blank back cover, and then click OK.
You can also select an alternate paper source or print a blank back cover on a different
media type than the rest of the document. If desired, select a different source and type from
the drop-down lists.
Printing on custom-size media
The printer supports single-sided printing and manual duplexing on custom-size paper.
Tray 1 supports paper sizes from 76 x 127 mm (3 x 5 inches) to 312 x 470 mm (12.3 x 18.5
inches). Tray 2 and optional Trays 3, 4 and 5 support media sizes from 148 x 210 mm (7.16
x 8.27 inches) to 297 x 432 mm (8.5 x 14 inches).
When printing on custom-size paper, if Tray 1 is configured in the printer control panel as
TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY, the printer will print on whatever paper is
loaded in the tray. When printing on custom size paper from Trays 2, 3, 4, and 5, adjust the
switch on the tray to the Custom position, and from the control panel, set the paper size to
CUSTOM or ANY CUSTOM.
Some software applications and printer drivers allow you to specify custom paper-size
dimensions. Be sure to set the correct paper size in both the page setup and print dialog
boxes. If your software does not allow this, specify the custom paper-size dimensions in the
information.
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The printer feeder supports up to 312 mm wide, but the printer driver is limited to 304 mm.
Note
If your software application requires you to calculate margins for custom-size paper, see the
online Help for that application.
Stopping a print request
You can stop a print request either from the printer control panel or from your software
application. To stop a print request from a computer on a network, see the online Help for
the specific network software.
It may take some time for all printing to clear after you have canceled a print job.
Note
To stop the current print job from the printer control panel
1. Press STOP on the printer control panel to pause the job that is currently printing. The
control panel menu provides the option to resume printing or to cancel the current job.
2. Press MENU to exit the menu and resume printing, or highlight CANCEL JOB, and press
to cancel the job.
Pressing STOP does not affect subsequent print jobs that are stored in the printer buffer.
To stop the current print job from your software application
A dialog box may appear briefly on the user display, giving you the option to cancel the print
job.
If several requests have been sent to the printer through your software, they might be
waiting in a print queue (for example, in Windows Print Manager). See the software
documentation for specific instructions on canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 98,
2000, XP, or Me), delete the print job there.
For Windows 98, 2000, XP, or Me, click Start, Settings, and then Printers. Double-click the
HP Color LaserJet 5550 series printer icon to open the print spooler. Select the print job
you want to cancel, and then press Delete.
Job storage features
The HP Color LaserJet 5550 series printer lets you store a job in the printer’s memory for
printing at a later time. The job storage features use memory from both the hard drive and
random access memory (RAM). These job storage features are described below.
To support job storage features for complex jobs, or if you often print complex graphics, print
PostScript (PS) documents, or use many downloaded fonts, HP recommends that you install
additional memory. Added memory also gives you more flexibility in supporting job-storage
features, such as quick copying.
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To use the Private Job and Proof and Hold features, you must have a minimum of 192 MB of
memory: 160 MB DDR plus 32 MB of additional memory on the formatter board. To use the
quick copy and stored jobs features you must install an optional hard drive in the printer
(HP Color LaserJet 5550, 5550n, 5550dn, 5550dtn models) and properly configure the
drivers.
Note
Make sure to uniquely identify jobs in the printer driver before printing. Using default names
may override previous jobs with the same default name or cause the job to be deleted. For
CAUTION
Storing a print job
You can download a print job to the printer without printing it. You can then print the job at
any time through the printer control panel. For example, you may want to download a
personnel form, calendar, time sheet, or accounting form that other users can access and
print.
To store a print job permanently, select the Stored Job option in the driver when printing the
job.
1. Press MENU to enter MENUS.
2. RETRIEVE JOB is highlighted.
3. Press to select RETRIEVE JOB.
4. Press to highlight your USER NAME.
5. Press to select your USER NAME.
6. Press to highlight a JOB NAME.
7. Press to select the JOB NAME.
PRINT is highlighted.
8. Press to select PRINT.
9. Press or to select the first digit of the PIN.
10. Press to select the digit. The number changes to an asterisk.
11. Repeat steps 9 and 10 for the remaining three digits of the PIN.
12. Press when finished entering PIN.
13. Press or to select the number of copies needed.
14. Press to print the job.
Quick copying a job
Quick Copy stores a copy of a printed job on the hard drive, and allows you to print
additional copies of a print job using the control panel. The number of quick-copy print jobs
that can be stored in the printer is set from the printer control panel.
This feature can be turned on or off from the driver.
1. Press MENU to enter MENUS.
2. RETRIEVE JOB is highlighted.
3. Press to select RETRIEVE JOB.
4. Press to highlight your USER NAME.
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5. Press to select your USER NAME.
6. Press to highlight a JOB NAME.
7. Press to select the JOB NAME.
PRINT is highlighted.
8. Press to select PRINT.
9. Press or to select the number of copies.
10. Press to print the job.
Proofing and holding a job
The proof and hold feature provides a quick and easy way to print and proof one copy of a
job and then print additional copies. This option stores the print job on the printer hard drive
or in printer RAM memory, and prints only the first copy of the job, allowing you to check the
first copy. If the document prints correctly, you can print the remaining copies of the print job
from the printer control panel. The number of proof-and-hold print jobs that can be stored in
the printer is set from the printer control panel.
To permanently store the job and prevent the printer from deleting it, select the Stored Job
option in the driver.
Printing stored jobs
1. Press MENU to enter MENUS.
RETRIEVE JOB is highlighted.
2. Press to select RETRIEVE JOB.
3. Press to highlight your USER NAME.
4. Press to select your USER NAME.
5. Press to highlight a JOB NAME.
6. Press to select the JOB NAME.
PRINT is highlighted.
7. Press to select PRINT.
8. Press or to select the number of copies.
9. Press to print the job.
Deleting stored jobs
When you send a stored job, the printer overwrites any previous jobs with the same user and
job name. If there is not a job already stored under the same user and job name, and the
printer needs additional space, the printer may delete other stored jobs starting with the
oldest. The default number of jobs that can be stored is 32. You can change the number of
jobs that can be stored from the control panel. For more information about setting the job
If the printer is turned off, all stored jobs are deleted. A job can also be deleted from the
control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job
from the control panel, use the following procedure:
1. Press MENU to enter MENUS.
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Job storage features 107
2. RETRIEVE JOB is highlighted.
3. Press to select RETRIEVE JOB.
4. Press to highlight your USER NAME.
5. Press to select your USER NAME.
6. Press to highlight a JOB NAME.
7. Press to select the JOB NAME.
8. Press to highlight DELETE.
9. Press to select DELETE.
10. Press to delete the job.
Private jobs
This option allows you to send a print job directly to the printer memory. Selection of Private
Job activates the PIN field. The print job can be printed only after you type a PIN in the
printer control panel. After the job is printed, the printer removes the job from the printer
memory. This feature is useful when you are printing sensitive or confidential documents that
you do not want to leave in an output bin after printing. Private Job stores the print job on the
hard drive or in printer RAM memory. After it is released for printing, the private job is
immediately deleted from the printer. If more copies are needed, you have to reprint the job
from the program. If you send a second private job to the printer with the same user name
and job name as an existing private job (and you have not released the original job for
printing), the job will overwrite the existing job, regardless of the PIN. Private jobs are
deleted if power to the printer is turned off.
A lock symbol next to a job name indicates that the job is private.
Note
Specify that a job is private from the driver. Select the Private Job option and type a 4-digit
PIN. To avoid overwriting jobs with the same name, also specify a username and job name.
Printing a private job
1. Press MENU to enter MENUS.
RETRIEVE JOB is highlighted.
2. Press to select RETRIEVE JOB.
3. Press to highlight your USER NAME.
4. Press to select your USER NAME.
5. Press to highlight a JOB NAME.
6. Press to select the JOB NAME.
PRINT is highlighted.
7. Press to select PRINT.
8. Press or to select the first digit of the PIN.
9. Press to select the digit. The number changes to an asterisk.
10. Repeat steps 8 and 9 for the remaining three digits of the PIN.
11. Press when finished entering PIN.
12. Press or to select the number of copies.
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13. Press to print the job.
Deleting a private job
A private job can be deleted from the printer control panel. You can delete a job without
printing it, or IT WILL BE AUTOMATICALLY DELETED after it is printed.
1. Press MENU to enter MENUS.
RETRIEVE JOB is highlighted.
2. Press to select RETRIEVE JOB.
3. Press to highlight your USER NAME.
4. Press to select your USER NAME.
5. Press to highlight a JOB NAME.
6. Press to select the JOB NAME.
7. Press to highlight DELETE.
8. Press to select DELETE.
9. Press or to select the first digit of the PIN.
10. Press to select the digit. The number changes to an asterisk.
11. Repeat steps 9 and 10 for the remaining three digits of the PIN.
12. Press when finished entering PIN.
13. Press to delete the job.
Mopier mode
When Mopier Mode is enabled in the driver, the printer produces multiple, collated copies
from a single print job. Multiple-original printing (mopying) increases printer performance and
reduces network traffic by sending the job to the printer once, then storing it in the printer’s
RAM. The remainder of the copies are printed at the printer’s fastest speed. All documents
can be created, controlled, managed, and finished from the desktop, which eliminates the
extra step of using a photocopier.
The HP Color LaserJet 5550 series printers support the mopying feature, provided they have
enough total memory (at least 192 MB of total memory: 160 MB DDR plus 32 MB on the
formatter board), and the mopying feature is enabled by default if the Mopier Mode setting
is Enabled in the Device Settings tab.
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Managing memory
This printer supports up to 544 MB of memory: 512 MB DDR plus 32 MB of additional
memory on the formatter board. You can add additional memory by installing dual data-rate
(DDR) memory. To allow for memory expansion, the printer has two DDR slots, which
accept 128 or 256 MB of RAM each. For information about installing memory, see Working
Memory specification: HP Color LaserJet 5550 series printers use 200-pin small outline dual
inline memory modules (SODIMM) that support 128 or 256 MB of RAM.
Note
Note
The printer features Memory Enhancement Technology (MEt), which automatically
compresses page data to provide the most efficient use of the printer’s RAM.
The printer uses DDR SODIMM. Extended data output (EDO) DIMMs are not supported.
If memory problems occur when you are printing complex graphics, you can make more
memory available by removing downloaded fonts, style sheets, and macros from printer
memory. Reducing the complexity of a print job from within an application can help avoid
memory problems.
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Printer information pages
From the printer control panel, you can print pages that give details about the printer and its
current configuration. The procedures for printing the following information pages are
described here:
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●
●
●
●
●
●
●
●
menu map
configuration page
supplies status page
usage page
demo page
print RGB and CMYK samples
file directory (available only on printers with hard drives)
PCL or PS font list
event log
Menu map
To see the current settings for the menus and items available in the control panel, print a
control panel menu map.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. If PRINT MENU MAP is not highlighted, press or until it is highlighted.
5. Press to select PRINT MENU MAP.
The message Printing... MENU MAP appears on the display until the printer finishes
printing the menu map. The printer returns to the Ready state after printing the menu map.
You might want to store the menu map near the printer for reference. The content of the
menu map varies, depending on the options currently installed in the printer. (Many of these
values can be overridden from the printer driver or software application.)
Configuration page
Use the configuration page to view current printer settings, to help troubleshoot printer
problems, or to verify installation of optional accessories, such as memory (DIMMs), paper
trays, and printer languages.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT CONFIGURATION.
5. Press to select PRINT CONFIGURATION.
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The message PRINTING STOPPED appears on the display until the printer finishes printing
the configuration page. The printer returns to the Ready state after printing the configuration
page.
If the printer is configured with EIO cards (for example, an HP Jetdirect print server) or an
optional hard drive, an additional configuration page will print that provides information about
those devices.
Note
Supplies status page
The supplies status page illustrates the remaining life for the following printer supplies:
●
●
●
print cartridges (all colors)
transfer unit
fuser
To print the supplies status page:
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT SUPPLIES STATUS PAGE.
5. Press to select PRINT SUPPLIES STATUS PAGE.
The message Printing... SUPPLIES STATUS appears on the display until the printer
finishes printing the supplies status page. The printer returns to the Ready state after
printing the supplies status page.
If you are using non-HP supplies, the supplies status page will not show the remaining life
Note
Usage page
The usage page lists a page count for each size of paper that has passed through the
printer. This page count includes the number of pages that were printed on one side, the
number that were printed on two sides (duplexed), and totals of the two printing methods for
each paper size. It also lists the average percentage of page coverage for each color.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT USAGE PAGE.
5. Press to select PRINT USAGE PAGE.
The message Printing... USAGE PAGE appears on the display until the printer finishes
printing the usage page. The printer returns to the Ready state after printing the usage page.
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Demo
A demo page is a color photograph that demonstrates print quality.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT DEMO.
5. Press to select PRINT DEMO.
The message Printing... DEMO PAGE appears on the display until the printer finishes
printing the demo page. The printer returns to the Ready state after printing the demo page.
Print CMYK samples
Use the PRINT CMYK SAMPLES page to print CMYK color samples to match the color
values in your application.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT CMYK SAMPLES.
5. Press to select PRINT CMYK SAMPLES.
The message Printing... CMYK Samples appears on the display until the printer finishes
printing the demo page. The printer returns to the Ready state after printing the demo page.
Print RGB samples
Use the PRINT RGB SAMPLES page to print RGB color samples to match the color values
in your application.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT RGB SAMPLES.
5. Press to select PRINT RGB SAMPLES.
The message Printing... RGB Samples appears on the display until the printer finishes
printing the demo page. The printer returns to the Ready state after printing the demo page.
File directory
The file directory page contains information for all installed mass storage devices. This
option does not appear if no mass storage devices are installed.
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
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4. Press to highlight PRINT FILE DIRECTORY.
5. Press to select PRINT FILE DIRECTORY.
The message Printing... FILE DIRECTORY appears on the display until the printer finishes
printing the file directory page. The printer returns to the Ready state after printing the file
directory page.
PCL or PS font list
Use the font lists to see which fonts are currently installed in the printer. (The font lists also
show which fonts are resident on an optional hard disk accessory or flash DIMM.)
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST.
5. Press to select PRINT PCL FONT LIST or PRINT PS FONT LIST.
The message Printing... FONT LIST appears on the display until the printer finishes printing
the font list page. The printer returns to the Ready state after printing the font list page.
Event log
The event log lists the printer events, including printer jams, service errors, and other printer
conditions.
1. Press MENU to enter the MENUS.
2. Press to highlight DIAGNOSTICS.
3. Press to select DIAGNOSTICS.
4. Press to highlight PRINT EVENT LOG.
5. Press to select PRINT EVENT LOG.
The message Printing... EVENT LOG appears on the display until the printer finishes
printing the event log. The printer returns to the Ready state after printing the event log.
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Using the embedded Web server
When the printer is directly connected to a computer, the embedded Web server is
supported for Windows 98 and later. In order to use the embedded Web server with a direct
connection, you must choose the Custom installation option when you install the printer
driver. Select the option to load Printer Status and Alerts. The proxy server is installed as
part of the Printer Status and Alerts software.
When the printer is connected to the network, the embedded Web server is automatically
available. You may access the embedded Web server from Windows 95 and later.
The embedded Web server allows you to view printer and network status and to manage
printing functions from your computer instead of from the printer control panel. Below are
examples of what you can do using the embedded Web server:
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view printer control status information
set the type of paper loaded in each tray
determine the remaining life on all supplies and order new ones
view and change tray configurations
view and change the printer control panel menu configuration
view and print internal pages
receive notification of printer and supplies events
view and change network configuration
To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or
Netscape Navigator 4 and later. The embedded Web server works when the printer is
connected to an IP-based network. The embedded Web server does not support IPX-based
printer connections. You do not have to have Internet access to open and use the
embedded Web server. For more information about the HP embedded Web server, see the
HP Embedded Web Server User's Guide. You can find this guide on the CD-ROM included
with this printer.
To access the embedded Web server using a network
connection
In a supported Web browser on your computer, type the IP address for the printer. (To find
the IP address, print a configuration page. For more information about printing a
Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
Note
1. The embedded Web server has three tabs that contain settings and information about
the printer: the Information tab, the Settings tab, and the Network tab. Click the tab that
you want to view.
2. See the following sections for more information about each tab.
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Information tab
The Information pages group consists of the following pages.
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Device Status. This page displays the printer status and shows the life remaining of
HP supplies, with 0 percent representing that a supply is empty. The page also shows
the type and size of print paper set for each tray. To change the default settings, click
Change Settings.
●
●
Configuration page. This page shows the information found on the printer
Configuration page.
Supplies Status. This page shows the life remaining of HP supplies, with 0 percent
representing that a supply is empty. This page also provides supplies part numbers. To
order new supplies, click Order Supplies in the Other Links area on the left side of the
window. To visit any website, you must have Internet access.
●
●
Event log. This page shows a list of all printer events and errors.
Usage page. This page shows a summary of the number of pages the printer has
printed, grouped by size and type.
●
●
Device Information. This page also shows the printer network name, address, and
model information. To change these entries, click Device Information on the Settings
tab.
Control Panel. Displays messages from the printers control panel, for example Ready
or POWERSAVE.
Settings tab
This tab allows you to configure the printer from your computer. The Settings tab can be
password protected. If this printer is networked, always consult with the printer administrator
before changing settings on this tab.
The Settings tab contains the following pages.
●
Configure Device. Configure all printer settings from this page. This page contains the
traditional menus found on printers using a control panel display. These menus include
Information, Paper Handling, Configure Device, and Diagnostics.
●
●
●
●
Alerts. Network only. Set up to receive e-mail alerts for various printer and supplies
events.
E-mail. Network only. Used in conjunction with the Alerts page to set up incoming and
outgoing e-mail, as well as to set e-mail alerts.
Security. Set a password that must be entered to gain access to the Settings and
Networking tabs. Enable and disable certain features of the EWS.
Other Links. Add or customize a link to another website. This link is displayed in the
Other Links area on all embedded Web server pages. These permanent links always
appear in the Other Links area: HP Instant Support™, Order Supplies, and Product
Support.
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Device Information. Name the printer and assign an asset number to it. Enter the name
and e-mail address for the primary contact who will receive information about the printer.
Language. Determine the language in which to display the embedded Web server
information.
Time Services. Allows time synchronization with a network time server.
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Networking tab
This tab allows the network administrator to control network-related settings for the printer
when it is connected to an IP-based network. This tab will not appear if the printer is directly
connected to a computer, or if the printer is connected to a network using anything other
than an HP Jetdirect print server card.
Other links
This section contains links that connect you to the Internet. You must have Internet access in
order to use any of these links. If you use a dial-up connection and did not connect when
you first opened the embedded Web server, you must connect before you can visit these
websites. Connecting might require that you close the embedded Web server and reopen it.
●
HP Instant Support™. Connects you to the HP website to help you find solutions. This
service analyzes your printer error log and configuration information to provide
diagnostic and support information specific to your printer.
●
●
Order Supplies. Click this link to connect to the HP website and order genuine
HP supplies, such as print cartridges and paper.
Product Support. Connects to the support site for the HP Color LaserJet 5550 series
printer. Then, you can search for help regarding general topics.
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Using the HP Toolbox
The hp Toolbox is a Web application that you can use for the following tasks:
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Check the printer status.
Configure the printer settings (access device Web page settings).
View troubleshooting information.
View online documentation.
Print internal printer information pages.
Receive pop-up status messages.
You can view the HP Toolbox when the printer is directly connected to your computer. If the
printer is connected to a network, use Custom Installer. The HP Toolbox software is
automatically installed as part of the typical software installation.
You do not have to have Internet access to open and use the HP Toolbox. However, if you
click a link in the Other Links area, you must have Internet access to go to the site
Note
Supported operating systems
HP Toolbox is supported for the following operating systems:
●
●
Windows 98, 2000, Me, Server 2003, and XP
Macintosh OS 10.2 or later
Supported browsers
To use the HP Toolbox, you must have one of the following browsers:
●
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●
●
Microsoft Internet Explorer 5.5 or later (Internet Explorer 5.2 or later for Macintosh)
Netscape Navigator 7.0 or later (Netscape Navigator 7.0 or later for Macintosh)
Opera Software ASA Opera™ 6.05 and 7.0 for Windows
Safari 1.0 software for Macintosh
All pages can be printed from the browser.
To view HP Toolbox
On the Start menu, select Programs, select HP Color LaserJet 5550, and then select
HP LaserJet toolbox.
You can also view the HP Toolbox by clicking the system tray icon or the desktop icon.
The HP Toolbox opens in a Web browser.
Note
Note
Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
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HP Toolbox sections
The HP Toolbox software contains the following sections:
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Other links
Each page in the HP Toolbox contains links to the HP website for the following information:
●
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Product registration
Product support
Ordering supplies
HP Instant Support™
You must have Internet access to use any of these links. If you use a dial-up connection and
did not connect when you first opened the HP Toolbox, you must connect before you can
visit these websites.
Status tab
The Status tab has links to the following main pages:
●
Device Status. View printer status information. This page will indicate printer conditions
such as a paper jam or an empty tray. Use the virtual control panel buttons on this page
to change printer settings. After you correct a problem with the printer, click the Refresh
button to update the device status.
●
●
Supplies Status. View detailed supplies status such as the percent of toner remaining
in the print cartridges and the number of pages printed with the current print cartridges.
This page also has links to order supplies and to find recycling information.
Print Info Pages. Print the configuration page and various other information pages that
are available for the printer, such as the Supplies Status page, the Demo page, and
Menu Map.
Troubleshooting tab
The Troubleshooting tab provides links to various printer troubleshooting information, such
as how to clear a paper jam, how to resolve print quality problems, how to resolve other
internal problems with the printer, and how to print some printer pages.
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Alerts tab
The Alerts tab allows you to configure the printer to automatically notify you of printer alerts.
The Alerts tab has links to the following main pages:
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Set up status alerts
Administrative settings
Set up status alerts page
On the Set up status alerts page, you can choose to turn alerts on or off, specify when the
printer should send an alert, and choose from two different types of alerts:
●
●
a pop-up message
a task bar icon
Click Apply to activate the settings.
Administrative settings page
On the Administrative settings page, you can set the frequency of how often the
HP Toolbox checks for printer alerts. Three settings are available:
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●
●
Less often: every 15000 milliseconds
Normal: every 8000 milliseconds
More often: every 4000 milliseconds
If you want to reduce network I/O traffic, reduce the frequency that the printer checks for
alerts.
Documentation tab
The Documentation tab contains links to these information sources:
●
User Guide. Contains the information about the printer usage, warranty, specifications,
and support that you are currently reading. The user guide is available in both HTML
and PDF format.
●
Install Notes. Contains installation information about the printer.
Device Settings button
Clicking the Device Settings button connects you to the printer’s embedded Web server.
HP Toolbox links
The HP Toolbox links at the left of the screen provide links to the following options:
●
●
Select a device. Select from all HP Toolbox-enabled devices.
View current alerts. View the current alerts for all set up printers. (You must be printing
to view current alerts.)
●
Text only page. View HP Toolbox as a site map linking to text-only pages.
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Using color
The HP Color LaserJet 5550 series printer offers great color printing as soon as you set up
the printer. It provides a combination of automatic color features to generate excellent color
results for the general office user, plus sophisticated tools for the professional who is
experienced with color use.
The HP Color LaserJet 5550 series printer provides carefully designed and tested color
tables to provide smooth, accurate color rendition of all printable colors.
Paper selection
For the best color and image quality it is important to select the appropriate paper type from
HP ImageREt 3600
HP ImageREt 3600 print technology is a system of innovative technologies developed
exclusively by HP to deliver superior print quality. The HP ImageREt system sets itself apart
from the industry by integrating technology advancements and optimizing each element of
the print system. Several categories of HP ImageREt have been developed for a variety of
user needs.
The system’s foundation is comprised of key color laser technologies, including image
enhancements, smart supplies, and high-resolution imaging. As the level or category of
ImageREt increases, these core technologies are refined for more advanced system usage,
and additional technologies are integrated. The HP ImageREt 3600 is a complete
HP proprietary printing solution developed and implemented for the HP Color LaserJet 5550
series printer. HP now offers superior image enhancements for general office documents
and marketing collateral. HP Image REt 3600 does well in different environmental conditions
and with a variety of media. The image mode of this print system is optimized for printing on
HP High Gloss Laser Paper.
Best image printing
For the best image quality from the HP Color LaserJet 5550 series printer, use HP High
Gloss Laser Paper in the special imaging mode. To select the image mode, set the media
Color options
Color options enable optimal color output automatically for diverse types of documents.
Color options use object tagging, which allows optimal color and halftone settings to be used
for different objects (text, graphics, and photos) on a page. The printer driver determines
which objects are used on a page and uses halftone and color settings that provide the best
print quality for each object. Object tagging, combined with optimized default settings,
produces great color out of the box.
In the Windows environment, the Automatic and Manual color options are on the Color tab
in the printer driver.
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sRGB
Standard red-green-blue (sRGB) is a world-wide color standard originally developed by
HP and Microsoft as a common color language for monitors, input devices (scanners, digital
cameras), and output devices (printers, plotters). It is the default color space used for
HP products, Microsoft operating systems, the World Wide Web, and most office software
sold today. sRGB is representative of the typical Windows PC monitor today and the
convergence standard for high-definition television.
Factors such as the type of monitor you use and the room lighting can affect the appearance
Note
The latest versions of Adobe PhotoShop, CorelDRAW™, Microsoft Office, and many other
applications use sRGB to communicate color. Most importantly, as the default color space in
Microsoft operating systems, sRGB has gained broad adoption as a means to exchange
color information between applications and devices using a common definition that assures
typical users will experience greatly improved color matching. sRGB improves your ability to
match colors between the printer, the PC monitor and other input devices (scanner, digital
camera) automatically, without the need to become a color expert.
Printing in four-colors (CMYK)
Cyan, magenta, yellow, and black (CMYK) are the inks used by a printing press. The
process is often called four-color printing. CMYK data files are typically used by and
originate from graphic arts (printing and publishing) environments. The printer will accept
CMYK colors through the PS printer driver. The printer color-rendering of CMYK is designed
to provide rich, saturated colors for text and graphics.
CMYK ink set emulation (PostScript only)
The printer’s color rendering of CMYK can be made to emulate several standard Offset
Press ink sets.
●
Default. This selection is good for general purpose rendering of CMYK data. It is
designed to render photographs well, while at the same time providing rich saturated
colors for text and graphics.
●
Specification for Web Offset Publications (SWOP). Common ink standards in
the United States and other locations.
●
●
●
Euroscale. Common ink standard in Europe and other locations.
Dainippon Ink and Chemical (DIC). Common ink standard in Japan and other locations.
Device. Emulation is turned off. To render photographs properly with this selection,
images require color management in the application or operating system.
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Using color 125
Managing printer color options
Setting color options to Automatic will typically produce the best possible print quality for
color documents. However, there may be cases when you want to print a color document in
grayscale (black and white) or wish to change one of the printer's color options.
●
Using Windows, print in grayscale or change the color options using settings found on
the Color tab in the printer driver.
●
Using a Macintosh computer, print in grayscale or change the color options using the
Color Matching pop-up menu in the Print dialog box.
Print in Grayscale
Selecting the Print in Grayscale option from the printer driver prints a document in black
and white. This option is useful for printing color documents that will be photocopied or faxed.
Automatic or manual color adjustment
The Automatic color adjustment option optimizes the neutral gray color treatment,
halftones, and edge enhancements used for each element in a document. For more
information, see your printer driver online Help.
Automatic is the default setting and is recommended for printing all color documents.
Note
The Manual color adjustment option allows you to adjust the neutral gray color treatment,
halftones, and edge enhancements for text, graphics and photographs. To access the
Manual color options, from the Color tab, select Manual, then Settings.
Manual color options
Manual color adjustment allows you to adjust the Color (or Color Map) and Halftoning
options individually for text, graphics, and photographs.
Some applications convert text or graphics to raster images. In these cases, the
Note
Photographs settings will also control text and graphics.
Halftone options. Halftone options affect the resolution and clarity of your color output. You
can select halftone settings for text, graphics, and photographs independently. The two
halftone options are Smooth and Detail.
●
The Smooth option provides better results for large, solid-filled print areas. It also
enhances photographs by smoothing out fine color gradations. Choose this option when
uniform and smooth area fills are top priority.
●
The Detail option is useful for text and graphics that require sharp distinctions among
lines or colors, or images that contain a pattern or a high level of detail. Choose this
option when sharp edges and details are top priority.
Neutral Grays. The Neutral Grays setting determines the method used for creating gray
colors used in text, graphics, and photographs.
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Two values are available for the Neutral Grays setting:
●
Black Only generates neutral colors (grays and black) using only black toner. This
guarantees neutrals colors without a color cast.
●
4-Color generates neutral colors (grays and black) by combining all four toner colors.
This method produces smoother gradients and transitions to non-neutral colors, and it
produces the darkest black.
Edge Control. The Edge Control setting determines how edges are rendered. Edge control
has three components: adaptive halftoning REt, and trapping. Adaptive halftoning increases
edge sharpness. Trapping reduces the effect of color plane misregistration by overlapping
the edges of adjacent objects slightly. The color REt option increases the apparent
resolution by placing each dot for the smoothest edges.
Four levels of edge control are available:
●
Maximum is the most aggressive trapping setting. Adaptive halftoning is on for this
setting.
●
Normal is the default trapping setting. Trapping is at a medium level and adaptive
halftoning and color REt is on.
●
●
Light sets trapping at a minimal level, and adaptive halftoning and color REt is on.
Off turns off trapping, adaptive halftoning, and color REt.
RGB Color. Two values are available for the RGB Color setting:
●
Default instructs the printer to interpret RGB color as sRGB. sRGB is the accepted
standard of Microsoft and the World Wide Web Organization (www).
●
Vivid instructs the printer to increase the color saturation in the midtones so that colored
objects appear more colorful. Printed blues and greens will likely appear darker than on
your monitor. This option is good for business graphics or for producing colors similar to
the HP Color LaserJet 4550.
●
Device instructs the printer to print RGB data in raw device mode. To render
photographs properly with this selection, you must manage image color in the
application or operating system.
HP Color LaserJet 4550 series Color Emulation can be accessed though the Print Task
Quick Sets in the printer driver.
Note
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Managing printer color options 127
Matching colors
The process of matching printer output color to your computer screen is quite complex
because printers and computer monitors use different methods of producing color. Monitors
display colors by light pixels using an RGB (red, green, blue) color process, but printers print
colors using a CMYK (cyan, magenta, yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor.
These factors include:
●
●
●
●
●
●
●
●
●
●
●
print media
printer colorants (inks or toners for example)
printing process (inkjet, press, or laser technology for example)
overhead lighting
personal differences in perception of color
software applications
printer drivers
computer operating system
monitors
video cards and drivers
operating environment (humidity for example)
Keep the above factors in mind when colors on your screen do not perfectly match your
printed colors.
For most users, the best method for matching colors on your screen to your printer is to print
sRGB colors.
PANTONE®* color matching
PANTONE®* has multiple color matching systems. PANTONE®* Matching System is very
popular and uses solid inks to generate a wide range of color hues and tints. See
http://www.hp.com/support/clj5550_software for details on how to use PANTONE®*
Matching System with this printer.
Sample book color matching
The process for matching printer output to preprinted sample books and standard color
references is complex. In general, you can obtain a reasonably good match to a sample
book if the inks used to create the sample book are cyan, magenta, yellow, and black. These
are usually referred to as process color sample books.
Some sample books are created from spot colors. Spot colors are specially created
colorants. Many of these spot colors are outside of the gamut of the printer. Most spot color
sample books have companion process sample books that provide CMYK approximations to
the spot color.
Most process sample books will have a note on what process standards were used to print
the sample book. In most cases they will be SWOP, EURO, or DIC. To get optimal color
matching to the process sample book, select the corresponding ink emulation from the
printer menu. If you cannot identify the process standard, use SWOP ink emulation.
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Printing color samples
To use the Color samples, select the Color sample that is the closest match to the desired
color. Use the sample’s color value in your application to describe the object you wish to
match. Colors may vary depending on paper type and the software application used. For
Use the following procedure to print color samples at the printer using the control panel:
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES.
5. Press to select PRINT CMYK SAMPLES or PRINT RGB SAMPLES.
These samples are only accurate if you have not changed the defaults.
Note
Color emulation of the HP Color LaserJet 4550
The PCL, PS, and HP Color LaserJet 5550 series printer drivers include a Print Task Quick
Set called "HP Color LaserJet 4550 Color Emulation." This Print Task Quick Set allows you
to easily set the printer to emulate the colors of the HP Color LaserJet 4550 printer. In
general, the emulation color rendering has more contrast and is darker in appearance. This
emulation works well with documents that contain graphics.
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Managing the print cartridge
Be sure to use genuine HP print cartridges for the best printing results. This section provides
information on proper use and storage of HP print cartridges. It also provides information
about using non-HP print cartridges.
HP print cartridges
When you use a genuine new HP print cartridge (part number C9730A, C9731A, C9732A,
C9733A), you can obtain the following supplies information:
●
●
●
percentage of supplies remaining
estimated number of pages remaining
number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their
design or control their quality. Service or repair required as a result of using a non-HP print
cartridge will not be covered under the printer warranty.
If you use a non-HP print cartridge, certain features, such as remaining toner volume data,
may not be available.
Print cartridge authentication
The HP Color LaserJet 5550 series printer automatically authenticates the print cartridges
when the cartridges are inserted into the printer. During authentication, the printer will let you
know if a cartridge is or is not a genuine HP print cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and
you believe you purchased an HP print cartridge, call the HP fraud hotline.
To override a non-HP print cartridge error message, press the button.
HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an
HP print cartridge and the printer message says the cartridge is non-HP. HP will help
determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
●
You are experiencing a high number of problems with the print cartridge.
The cartridge does not look like it usually does (for example, the orange pull tab is
missing, or the packaging differs from HP packaging).
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Print cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
CAUTION
Print cartridge life expectancy
The life of the print cartridge depends on usage patterns and the amount of toner that print
jobs require. Usage conditions and print patterns may cause actual results to vary.
At any time, you can verify the life expectancy by checking the toner level, as described
below.
Approximate replacement intervals for supplies
The following table lists the estimated replacement intervals for supplies and the control
panel messages that prompt when to replace each item. Usage conditions and print patterns
may cause results to vary.
Item
Printer message
Page count
Approximate time
period1
13,000 pages2
12,000 pages2
Color cartridges
REPLACE BLACK
CARTRIDGE
3.25 months
3 months
REPLACE <COLOR>
CARTRIDGE
Image Transfer kit
Image Fuser kit
REPLACE
TRANSFER KIT
120,000 pages
40 months
50 months
REPLACE FUSER KIT 150,000 pages
1 Approximate life is based on 4,000 pages per month.
2 Approximate average A4-/letter-size page count based on approximately 5 percent
coverage of individual colors.
You can use the HP Toolbox or the embedded Web server to order supplies. For more
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Managing the print cartridge 133
Checking the print cartridge life
You can check the print cartridge life using the printer control panel, the embedded Web
server, printer software, or HP Web Jetadmin software. Check the supplies gauge on the
printer control panel for approximate supply levels.
Printer display
1
2
3
4
Message area
Prompt area
Supplies gauge
Print cartridge colors from left to right: black, magenta, yellow, and cyan
For precise levels, follow the instructions below to print a supplies status page.
Using the printer control panel
1. Press MENU to enter the MENUS.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT SUPPLIES STATUS PAGE.
5. Press to print the supplies status page.
Using the embedded Web server (for network connected printers)
1. In your browser, enter the IP address for the printer home page. This takes you to the
2. On the left side of the screen click Supplies Status. This takes you to the supplies
status page, which provides print cartridge information.
Using printer software
To use this feature, the HP Toolbox software must be installed on your computer. This
software is automatically installed as part of the typical software installation. In addition, you
must have access to the World Wide Web.
1. On the Start menu, select Programs, and then click HP toolbox.
The HP Toolbox opens in a Web browser.
2. On the left side of the window, click the Status tab, and then click Supplies Status.
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If you want to order supplies, click Order Supplies. This opens a browser that produces a
URL from which to purchase supplies. Select the supplies you wish to order and follow the
directions accordingly.
Note
Using HP Web Jetadmin
In HP Web Jetadmin, select the printer device. The device status page shows print cartridge
information.
Changing print cartridges
When a print cartridge approaches the end of useful life, the control panel displays a
message recommending that you order a replacement. The printer can continue to print
using the current print cartridge until the control panel displays a message instructing you to
replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K),
magenta (M), yellow (Y), and cyan (C).
Replace a print cartridge when the printer control panel displays a REPLACE <COLOR>
CARTRIDGE message. The control panel display also indicates the color that should be
replaced (unless a genuine HP cartridge is not currently installed).
If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
CAUTION
Note
For information about recycling used print cartridges, see HP Printing Supplies Returns and
Recycling Program Information, or visit the HP LaserJet Supplies website at
To change the print cartridge
1. Lift the top cover of the printer.
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Changing print cartridges 135
2. Grasp the front cover and pull down.
3. Grasp the green handles on the transfer unit and pull down.
Do not place any item on the transfer unit while it is open. If the transfer unit is damaged,
severe print quality problems may result.
CAUTION
4. Remove the used print cartridge from the printer.
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5. Remove the new print cartridge from the bag. Place the used print cartridge in the bag
for recycling.
6. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge
from side to side.
7. Remove the orange mylar strip and the orange shipping lock from the new print
cartridge. Discard the lock.
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Changing print cartridges 137
8. Remove the inside sealing tape by breaking the orange tab on the end of the new print
cartridge and pulling the tape completely out. Discard the tape.
9. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is
completely seated and clicks into place.
If a cartridge is in the wrong slot, the control panel will display the message INCORRECT
Note
<COLOR> CARTRIDGE or INCORRECT SUPPLIES.
10. Close the front cover and then close the top cover. After a short while, the control panel
should display Ready.
11. Installation is complete. Place the used print cartridge in the box in which the new
cartridge arrived. See the enclosed recycling guide for recycling instructions.
12. If you are using a non-HP print cartridge, check the control panel for further instructions.
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Replacing supplies
When you use genuine HP supplies, the printer automatically notifies you when supplies are
nearly depleted. The notification to order supplies allows ample time to order new supplies
before they need to be replaced.
Locating supplies
Supplies are identified by labeling and blue plastic handles.
The following figure illustrates the location of each supply item.
Supply item locations
1
2
3
fuser
print cartridges
transfer unit
Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting
up the printer.
●
●
Sufficient space is required above and in the front of the printer for removing supplies.
The printer should be located on a flat, sturdy surface.
For instructions on installing supplies, see the installation guides provided with each supply
select Solve a Problem.
Hewlett-Packard recommends the use of HP products in this printer. Use of non-HP
products may cause problems requiring service that is not covered by the Hewlett-Packard
warranty or service agreements.
CAUTION
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Replacing supplies 139
Making room around the printer for replacing supplies
The following illustration shows the clearance necessary in front of, above, and to the side of
the printer for replacing supplies.
Supplies replacement clearance diagram
1
2
3
628 mm (25 inches)
1550 mm (61 inches)
940 mm (37 inches)
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Configuring e-mail alerts for supplies status
You can use HP Web Jetadmin or the embedded Web server to configure the system to
alert you of problems with the printer. The alerts take the form of e-mail messages to the e-
mail account(s) that you specify.
You can configure the following:
●
●
the printer(s) you want to monitor
what alerts are to be received (for example, alerts for paper jams, paper out, supplies
status, and cover open)
●
the e-mail account to which the alerts should be forwarded
Software
HP Web Jetadmin
Information location
See the HP Web Jetadmin Help system for
details on alerts and how to set them up.
Embedded Web server
general information about the embedded Web
server.
See the embedded Web server Help system for
details on alerts and how to set them up.
You can also receive alerts through the HP Toolbox software. These alerts display as either
a pop-up window or an animated taskbar icon. The HP Toolbox software does not send
alerts in the form of an e-mail message. You can configure the HP Toolbox software to
deliver only the alerts you want to receive, and you can also specify how often the software
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Configuring e-mail alerts for supplies status 141
Periodic cleaning
To ensure the printer continues to function properly throughout its life, periodic cleaning is
necessary.
One area of the printer that must be cleaned periodically is the overhead transparency
(OHT) and two-sided printing (duplex) sensor. The OHT sensor detects and ensures that the
printer uses the correct print mode. The sensor also corrects for paper skew on the second
side of the page during two-sided (duplex) printing.
The static discharge comb at the top of the printer also needs periodic cleaning. A brush to
clean the static discharge comb is stored inside the front cover.
When to clean the OHT sensor
●
The printer control panel reports paper is being used instead of the desired transparency.
●
The images on the front and back of the printed page do not align.
To clean the OHT sensor
If these instructions do not remedy the OHT and two-sided printing (duplex) problems,
Note
1. Lift the top cover of the printer.
2. Grasp the front cover and pull down.
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3. Grasp the green handles on the transfer unit and pull down.
4. Remove the cyan print cartridge from the printer.
Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is
damaged, severe print quality problems may result.
CAUTION
5. Remove the OHT sensor cleaning brush from the base of the printer.
6. Insert the brush into the base notch and brush from right to left four or five times.
Do not brush back and forth over the sensor. This will smear dust over the sensor and cause
printer errors.
CAUTION
7. Replace the OHT sensor cleaning brush into the base of the printer.
8. Align the cyan print cartridge with the tracks inside the printer and insert the cartridge
until it is completely seated.
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9. Close the front cover, and then close the top cover.
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When to clean the static discharge comb
Clean the static discharge comb when you replace the black print cartridge, when you
replace the image transfer kit, or when print quality defects occur.
If you are replacing the black print cartridge, clean the static discharge comb first and then
replace the black print cartridge. (Toner might fall onto the black print cartridge during
cleaning.) Be careful not to get toner on your clothes
Note
If you are replacing the image transfer kit, clean the static discharge comb with the new
cleaning brush included with the replacement image transfer kit.
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When to clean the static discharge comb 145
4. Grasp the green handles on the ETB and pull down.
5. Rub the cleaning brush back and forth three times over the static discharge comb at the
top of the printer to remove excess toner. Shake the brush over a waste receptacle to
dispose of the excess toner.
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To clean the static discharge comb 147
6. Close the ETB and store the cleaning brush inside the front cover. If you are replacing
the ETB, a new cleaning brush is included.
7. Close the front cover and then the top cover.
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Basic troubleshooting checklist
If you are experiencing problems with the printer, this checklist may help identify the cause
of the problem.
●
●
●
●
●
●
●
Is the printer connected to power?
Is the printer on?
Is the printer in the Ready state?
Are all necessary cables connected?
Are any messages displayed on the control panel?
Was a genuine HP supply installed?
Were recently replaced print cartridges installed correctly? Was the pull tab on the
cartridge removed?
●
Were recently installed supply items (image fuser kit, image transfer kit) installed
correctly?
If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/
For additional information on installation and setup of the printer, see the start guide for this
printer.
Factors affecting printer performance
Several factors affect the time it takes to print a job. Among these is maximum printer speed,
measured in pages per minute (ppm). Other factors that affect printing speed include the use
of special paper (such as transparencies, heavy paper, and custom-size paper), printer
processing time, and download time. Other factors include:
●
●
●
●
●
●
the complexity and size of graphics
the printer I/O configuration (network versus parallel)
the speed of the computer you are using
the amount of printer memory installed
the network operating system and configuration (if applicable)
printer personality (PCL or PostScript 3 emulation)
Adding additional printer memory might resolve memory problems, improve how the printer
handles complex graphics, and improve download times, but it will not increase maximum
printer speed (ppm rating).
Note
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Basic troubleshooting checklist 151
Troubleshooting information pages
From the printer control panel, you can print pages that can help diagnose printer problems.
The procedures for printing the following information pages are described here:
●
●
●
paper path test page
registration page
event log
Paper path test page
The paper path test page is useful for testing the paper handling features of the printer. You
can define the paper path you want to test by selecting the source, destination, and other
options available on the printer.
1. Press MENU to enter the MENUS.
2. Press to highlight DIAGNOSTICS.
3. Press to select DIAGNOSTICS.
4. Press to highlight PAPER PATH TEST.
5. Press to select PAPER PATH TEST.
The message Performing... PAPER PATH TEST appears on the display until the printer
finishes the paper path test. The printer returns to the Ready state after printing the paper
path test page.
Registration page
The registration page prints a horizontal arrow and a vertical arrow that show how far from
center an image can be printed on the page. You can set registration values for a tray so
that an image on the back and front of a page is centered. Setting the registration also
allows the image to be centered on the page. Image placement varies slightly for each tray.
Perform the registration procedure for each tray.
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight PRINT QUALITY.
5. Press to select PRINT QUALITY.
6. Press to highlight SET REGISTRATION.
7. Press to select SET REGISTRATION.
You can select a tray by specifying a SOURCE. The default SOURCE is Tray 2. To set the
Note
registration for Tray 2, go to step 12. Otherwise, proceed to the next step.
8. Press to highlight SOURCE.
9. Press to select SOURCE.
10. Press or to highlight a tray.
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11. Press to select the tray.
After selecting the tray, the printer control panel returns to the SET REGISTRATION
menu.
12. Press to highlight PRINT TEST PAGE.
13. Press to select PRINT TEST PAGE.
14. Follow the instructions on the printed page.
Event log
The event log lists the printer events, including printer jams, service errors, and other printer
conditions.
1. Press MENU to enter the MENUS.
2. Press to highlight DIAGNOSTICS.
3. Press to select DIAGNOSTICS.
4. Press to highlight PRINT EVENT LOG.
5. Press to select PRINT EVENT LOG.
The message Printing... EVENT LOG appears on the display until the printer finishes
printing the event log. The printer returns to the Ready state after printing the event log.
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Control panel message types
Control panel messages are divided into three types, depending on their severity.
Status messages
Warning messages
Error messages
●
●
●
Within the error message category, some messages are ranked as Critical error messages.
This section explains the differences between the control panel message types.
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer
operation and require no interaction to clear them. They change as the state of the printer
changes. Whenever the printer is ready, not busy, and has no pending warning messages,
the status message Ready is displayed if the printer is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate
with the Ready or Status messages and remain displayed until the button is pressed. If
CLEARABLE WARNINGS is set to JOB in the printer’s configuration menu, these
messages are cleared by the next print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or
clearing a paper jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is displayed, the
printer will continue normal operation after displaying an auto-continuable error message for
10 seconds.
Any button pressed during the 10-second display of an auto-continuable error message will
override the auto-continue feature and the function of the button pressed will take
precedence. For example, pressing the MENU button will cancel the job.
Note
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be
cleared by turning the printer off and then on. These messages are not affected by the
AUTO CONTINUE setting. If a critical error persists, service is required.
The following table lists and describes control panel messages, in numerical and
alphabetical order.
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Control panel messages
Control panel messages
Control panel message
Description
Recommended action
10.X.X SUPPLY
MEMORY ERROR
alternates with
The printer cannot read or write to at
least one print cartridge memory tag or
at least one memory tag is missing.
1. Turn the printer off and then back on.
2.
Press for more information.
3. If the error persists, contact
HP support at http://www.hp.com/
The following control panel messages
correspond to the color of the print
cartridge:
For help press
The supplies gauge will display the
consumption levels of print
cartridges.
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge
13.XX.YY JAM IN
DUPLEX PATH
For help press
There is a jam in the duplex path.
There is a jam in the media path.
There is a jam in the top cover area.
1.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
13.XX.YY JAM IN
PAPER PATH
1.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
For help press
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
13.XX.YY JAM IN
TOP COVER AREA
For help press
1.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
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Control panel messages 155
Control panel messages (continued)
Control panel message
Description
Recommended action
13.XX.YY JAM IN
TRAY 1
A page is jammed in the multi-purpose
tray.
1.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
Clear jam then
press
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
alternates with
13.XX.YY JAM IN
TRAY 1
For help press
13.XX.YY JAM IN
TRAY X
A page is jammed in Tray 2, 3, 4, or 5, or 1.
in multiple trays.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
For help press
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
13.XX.YY MULTIPLE
JAMS IN DUPLEX PATH
For help press
There is a jam in the duplex path.
1.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
13.XX.YY MULTIPLE
JAMS IN PAPER PATH
For help press
There are multiple jams in the paper path. 1.
Press for detailed information
about clearing the jam.
2. Press and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
20 INSUFFICIENT MEMORY
For help press
The printer has received more data from
the computer than fits in available
memory.
1. Press to continue printing.
Note
alternates with
A loss of data will occur.
20 INSUFFICIENT MEMORY
To continue press
2. Reduce the complexity of the print
job to avoid this error in the future.
3. Adding memory to the printer may
allow printing of more complex
pages.
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Control panel messages (continued)
Control panel message
Description
Recommended action
22 EIO X
The printer’s EIO card in slot X has
overflowed its I/O buffer during a busy
state.
1. Press to continue printing.
BUFFER OVERFLOW
To continue press
Note
A loss of data will occur.
2. If the message persists, contact
HP Support at http://www.hp.com/
22 PARALLEL I/O
BUFFER OVERFLOW
For help press
The printer’s parallel buffer has
overflowed during a busy state.
1. Press to resume printing.
Note
A loss of data will occur.
alternates with
2. If the message persists, disconnect
the parallel cable at both ends and
reconnect.
22 PARALLEL I/O
BUFFER OVERFLOW
To continue press
3. If the message still persists, contact
HP Support at http://www.hp.com/
22 SERIAL I/O
The printer’s serial buffer has overflowed 1. Press to continue printing.
during a busy state.
BUFFER OVERFLOW
To continue press
Note
A loss of data will occur.
2. If the message persists, contact
HP Support at http://www.hp.com/
22 USB I/O
The printer’s USB buffer has overflowed
during a busy state.
1. Press to continue printing.
BUFFER OVERFLOW
To continue press
Note
Loss of data will occur.
2. If the message persists, contact
HP Support at http://www.hp.com/
40 BAD SERIAL
TRANSMISSION
To continue press
A serial data error (parity, framing, or
line overrun) has occurred while the
printer was receiving data.
1. Press to continue printing.
Note
A loss of data will occur.
2. If the message persists, contact
HP Support at http://www.hp.com/
40 EIO X BAD
A connection with the card in EIO slot X
has been abnormally broken.
1. Press to continue printing.
TRANSMISSION
To continue press
Note
A loss of data will occur.
2. If the message persists, contact
HP Support at http://www.hp.com/
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Control panel messages (continued)
Control panel message
Description
Recommended action
41.3 UNEXPECTED
SIZE IN TRAY X
For help press
Media is loaded that is longer or shorter
in the feed direction than the size
configured for the tray.
1. If the incorrect size was selected,
cancel the job or press to access
help.
2. Press and to step through the
instructions.
41.3 UNEXPECTED
SIZE IN TRAY X
For help press
alternates with
LOAD TRAY X
<TYPE> <SIZE>
To use another
tray press
Media is loaded that is longer or shorter
in the feed direction than the size
configured for the tray.
1. If the incorrect size was selected,
cancel the job or press to access
help.
OR
2. Press to select another tray.
3. Press and to step through the
instructions.
41.5 UNEXPECTED
TYPE IN TRAY X
For help press
The printer senses a different media
type in the media path than configured in
the tray.
1. If the incorrect size was selected,
cancel the job or press to access
help.
2. Press and to step through the
instructions.
41.5 UNEXPECTED
TYPE IN TRAY X
For help press
alternates with
LOAD TRAY X
<TYPE> <SIZE>
To use another
tray press
The printer senses a different media
type in the media path than configured in
the tray.
1. If the incorrect size was selected,
cancel the job or press to access
help.
OR
2. Press to select another tray.
3. Press and to step through the
instructions.
41.X
A printer error has occurred.
1.
Press to continue or press for
more information.
PRINTER ERROR
For help press
alternates with
41.X
2. If the message persists, turn the
printer off and then back on.
3. If the message still persists, contact
HP Support at http://www.hp.com/
PRINTER ERROR
To continue press
49.XXXX
A critical firmware error has occurred.
1. Turn the printer off and then back on.
PRINTER ERROR
To continue
2. If the message persists, contact
HP Support at http://www.hp.com/
turn off then on
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Control panel messages (continued)
Control panel message
Description
Recommended action
50.X FUSER ERROR
For help press
A fuser error has occurred.
1. Turn the printer off and then back on.
The following are specific fuser errors:
2. If the message persists, contact
HP Support at http://www.hp.com/
50.1 - A low fuser temperature error has
occurred in the main thermistor.
50.2 - A fuser warm-up service error has
occurred.
50.3 - A high fuser temperature error has
occurred in the main thermistor.
50.4 - A faulty fuser error has occurred.
50.8 - A low fuser temperature error has
occurred in the sub-thermistor.
50.9 - A high fuser temperature error has
occurred in the sub-thermistor.
These errors may be due to an
inadequate power supply, inadequate
line voltage, or a problem with the fuser.
51.2Y
Either a beam detects an error, or a
laser error has occured.
1. Turn the printer off and then back on.
PRINTER ERROR
For help press
alternates with
51.2Y
2. If the problem persists, contact
HP Support at http://www.hp.com/
The values of Y are:
Y Description
0 - Black
1 - Cyan
PRINTER ERROR
To continue
2 - Magenta
3 - Yellow
turn off then on
53.XX.X CHECK RAM
DIMM SLOT X
An error occurred on some memory of
the printer.
If prompted to do so, press to
continue. The printer should come to the
Ready state, but will not make full use of
all memory installed.
Values of X, Y, and ZZ are:
X Device Location
1 Slot 1
Otherwise:
1. Turn the printer off.
2 Slot 2
2. Verify that all DDR SDRAM meets
specifications and is correctly seated.
Y Bank Number
3. Turn the printer on.
1 Bank number 1
4. If the problem persists, contact
HP Support at http://www.hp.com/
2 Bank number 2
3 Bank number 3
4 Bank number 4
ZZ Error Number
01 Unsupported memory
02 Unrecognized memory
03 Under minimum memory limit
04 Exceeded maximum memory limit
05 Failed RAM test
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Control panel messages 159
Control panel messages (continued)
Control panel message
Description
Recommended action
54.01
Printing cannot continue. The humidity
environmental sensor is abnormal.
1. Turn the printer off and then back on.
PRINTER ERROR
To continue
turn off then on
2. If the problem persists, contact
HP Support at http://www.hp.com/
54.XX
Printing cannot continue. There is a
toner remaining sensor malfunction.
1. Turn the printer off and then back on.
PRINTER ERROR
To continue
turn off then on
2. If the problem persists, contact
HP Support at http://www.hp.com/
Values of X are:
15 - Yellow
16 - Magenta
17 - Cyan
18 - Black
55 DC CONTROLLER
ERROR
A printer command error has occurred.
1. Turn the printer off and then back on.
2. If the problem persists, contact
HP Support at http://www.hp.com/
For help press
alternates with
55.0X.YY
PRINTER ERROR
To continue
turn off then on
56.XX
A printer error has occurred.
1. Turn the printer off and then back on.
PRINTER ERROR
To continue
turn off then on
2. If the problem persists, contact
HP Support at http://www.hp.com/
57.0X
A printer fan error has occurred.
A memory tag error was detected.
1. Turn the printer off and then back on.
PRINTER ERROR
To continue
turn off then on
2. If the problem persists, contact
HP Support at http://www.hp.com/
58.0X
1. Turn the printer off and then back on.
PRINTER ERROR
For help press
alternates with
58.0X
2. If the problem persists, contact
HP Support at http://www.hp.com/
PRINTER ERROR
To continue
turn off then on
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Control panel messages (continued)
Control panel message
Description
Recommended action
59.XY
A printer motor error has occurred.
1. Turn the printer off and then back on.
PRINTER ERROR
For help press
alternates with
59.XY
2. If the problem persists, contact
HP Support at http://www.hp.com/
Note: This message might also
appear if the transfer unit is missing
or incorrectly installed. Ensure that
the transfer unit is correctly installed.
PRINTER ERROR
To continue
turn off then on
62 NO SYSTEM
To continue
No system was found.
1. Turn the printer off and then back on.
2. If the problem persists, contact
HP Support at http://www.hp.com/
turn off then on
68.X PERMANENT
STORAGE FULL
For help press
A non-volatile storage device is full.
Pressing the button should clear the
message. Printing can continue, but
there may be unexpected behavior.
1. Press to continue.
2. For 68.0 errors, turn the printer off
and then back on.
3. If a 68.0 error persists, contact
X Description
alternates with
HP Support.
0 for onboard NVRAM
1 for removable disk (flash or hard)
68.X PERMANENT
STORAGE FULL
To continue press
4. For 68.1 errors, use the HP Web
Jetadmin software to delete files
from the disk drive.
5. For 68.1 errors that persist, contact
HP Support.
68.X PERMANENT
STORAGE WRITE FAIL
To continue press
A non-volatile storage device is full.
Pressing the button should clear the
message. Printing can continue, but
there may be unexpected behavior.
1. Press to continue.
2. If the message persists, turn the
printer off and then back on.
3. If the problem persists, contact
HP Support at http://www.hp.com/
X Description
0 for onboard NVRAM
1 for removable disk (flash or hard)
68.X STORAGE ERROR
SETTINGS CHANGED
For help press
One or more printer settings saved in the 1. Press to continue.
non-volatile storage device is invalid and
2. If the message persists, turn the
has been reset to its factory default.
Pressing the button should clear the
message. Printing can continue, but
there may be unexpected behavior.
printer off and then back on.
3. If the problem persists, contact
HP Support at http://www.hp.com/
alternates with
68.X STORAGE ERROR
SETTINGS CHANGED
To continue press
79.XXXX
A critical hardware error has occurred.
1. Turn the printer off and then back on.
PRINTER ERROR
To continue
2. If the problem persists, contact
HP Support at http://www.hp.com/
turn off then on
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Control panel messages 161
Control panel messages (continued)
Control panel message
Description
Recommended action
8X.YYYY
The EIO accessory card in slot X has
encountered a critical error.
1. Turn the printer off and then back on.
EIO ERROR
2. If the problem persists, contact
HP Support at http://www.hp.com/
X Description
1: error in slot 1
2: error in slot 2
Access Denied
An attempt has been made to modify a
menu item while the control panel
security mechanism is enabled by the
printer administrator. The message will
disappear shortly, and the printer will
return to Ready or BUSY state.
Contact the printer administrator to
change settings.
MENUS LOCKED
BAD OPTIONAL TRAY
CONNECTION
The 500-sheet input tray is not making
proper connection with the printer.
1. Verify that the printer is on a level
surface.
2. Turn the printer off.
3. Reseat the printer on the 500-sheet
input tray.
4. If the printer is on the optional
printer stand, make sure that the
support straps are attached to the
rear of the stand and printer.
5. Turn the printer on after reseating
the 500-sheet input tray.
Calibrating...
Canceling...
The printer is calibrating.
No action necessary.
No action necessary.
The printer is in the process of canceling
a job. The message will continue to be
displayed while the job is stopped, the
paper path flushed, and any remaining
incoming data on the active data
channel is received and discarded.
CARD SLOT X
The flash card in slot X is not working
correctly.
1. Turn the printer off.
NOT FUNCTIONAL
2. Remove the card from the slot
indicated and replace with a new
card.
Checking paper path
Checking printer
The engine is turning its rollers to check
for possible paper jams.
No action necessary.
The engine is doing an internal test.
No action necessary.
CHOSEN PERSONALITY
NOT AVAILABLE
To continue press
alternates with
PJL encountered a request for a
personality that did not exist in the
printer. The job is aborted and no pages
will be printed.
1.
Press for detailed information.
2. Press and to step through the
instructions.
3. Reprint using the correct driver for
the device.
CHOSEN PERSONALITY
NOT AVAILABLE
For help press
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Control panel messages (continued)
Control panel message
Description
Recommended action
Clearing event log
This message is displayed while the
event log is cleared. The printer will exit
the MENUS once the event log has been
cleared.
No action necessary.
Clearing paper path
The printer jammed or detected
misplaced paper when turned on. The
printer is attempting to eject jammed
pages automatically.
No action necessary.
CLOSE FRONT COVERS
For help press
The covers need to be closed.
Close front covers.
Note
This message might also appear if the
fuser is missing or incorrectly installed.
Ensure that the fuser is correctly installed.
DATA RECEIVED
To print last page press
alternates with
The printer received data and is waiting
for a form feed. When the printer
receives another file, the message
should disappear.
Press to continue printing.
Ready
To print last page press
Deleting...
The printer is currently deleting the
stored job.
No action necessary.
DISK DEVICE
FAILURE
A device failure has occurred on the
specified drive. Printing may continue for
jobs that do not require access to the
disk drive.
1. To clear the message, press the
key.
2. If the message persists, remove and
re-install the EIO disk drive.
To clear press
alternates with
Ready
3. Turn the printer back on.
4. If the message still persists, replace
the EIO disk drive.
DISK FILE
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to
download a file to a non-existent
directory). Printing may continue.
1. To clear the message, press the
key.
OPERATION FAILED
To clear press
alternates with
Ready
2. If the message persists, turn the
printer off and then back on.
3. If the message reappears, there
may be a problem with the software
application.
DISK FILE
The printer received a PJL file system
command that attempted to store
something on the file system but was
unsuccessful because the file system is
full.
1. Use the HP Web Jetadmin software
to delete files from the EIO disk
drive, or delete the stored job from
the printer control panel.
SYSTEM IS FULL
To clear press
alternates with
Ready
2. To clear the message, press the
key.
3. If the message persists, turn the
printer off and then back on.
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Control panel messages 163
Control panel messages (continued)
Control panel message
Description
Recommended action
DISK IS
The file system device is protected and
no new files can be written to it.
1. To enable writing to the disk, turn off
write protection, using HP Web
Jetadmin.
WRITE PROTECTED
To clear press
alternates with
Ready
2. To clear the message, press the
key.
3. If the message persists, turn the
printer off and then back on.
EIO DISK X
The EIO disk in slot X is not working
correctly.
1. Turn the printer off.
NOT FUNCTIONAL
For help press
2. Remove the EIO disk from the slot
indicated and replace with a new
EIO disk drive.
EIO X disk
initializing
The EIO disk device in slot X is initializing. No action necessary.
EIO X disk
The EIO disk device in slot X is spinning
up its platter.
No action necessary.
No action necessary.
spinning up
Event Log Empty
SHOW EVENT LOG was selected from
the control panel, and the event log is
empty.
FLASH DEVICE
FAILURE
A device failure has occurred on the
specified drive. Printing may continue for
jobs that do not require the Flash DIMM.
1. To clear the message, press the
key.
2. If the message persists, remove and
re-install the EIO disk drive.
To clear press
alternates with
Ready
3. Turn the printer back on.
4. If the message still persists, replace
the Flash DIMM.
FLASH FILE
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to
download a file to a non-existent
directory).
1. To clear the message, press the
key.
OPERATION FAILED
To clear press
alternates with
Ready
2. If the message persists, turn the
printer off and then back on.
3. If the message reappears, there
may be a problem with the software
application.
FLASH FILE
SYSTEM IS FULL
To clear press
alternates with
Ready
The printer received a PJL file system
command that attempted to store
something on the file system but was
unsuccessful because the file system is
full.
1. Use HP Web Jetadmin software to
delete files from the Flash Memory
and try again.
2. To clear the message, press the
key.
3. If the message persists, turn the
printer off and then back on.
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Control panel messages (continued)
Control panel message
Description
Recommended action
FLASH IS
The file system device is protected and
no new files can be written to it.
1. To enable writing to the Flash
Memory, turn off write protection,
using HP Web Jetadmin.
WRITE PROTECTED
To clear press
alternates with
Ready
2. To clear the message, press the
key.
3. If the message persists, turn the
printer off and then back on.
Genuine HP supplies installed
A new HP cartridge has been installed.
The printer returns to the Ready state
after approximately 10 seconds.
No action necessary.
If no paper in tray:
MANUALLY FEED
<TYPE> <SIZE>
For help press
alternates with
A job was sent that specified MANUAL
FEED and Tray 1 is empty.
Load Tray 1 with the specified media.
OR
To use media from another tray, press
and select the tray from the list.
MANUALLY FEED
<TYPE> <SIZE>
To use another
tray press
Incorrect
The wrong PIN was entered. After three
incorrect PIN entries, the printer will
return to Ready.
Re-enter PIN correctly.
INCORRECT <COLOR>
CARTRIDGE
A cartridge is installed in the wrong slot
and the cover is closed.
1. Open the top cover and image
transfer unit.
alternates with
CAUTION
For help press
The image transfer unit can be
easily damaged.
The supplies gauge will display the
consumption levels of print
cartridges.
2. Remove the incorrect print cartridge.
3. Install the correct print cartridge.
4. Close the front cover.
INCORRECT SUPPLIES
For status press
At least one supply item is incorrectly
positioned in the printer and another
supply item is missing, incorrectly
placed, out, or low.
1. Press to access the SUPPLIES
STATUS menu.
2. Press and to highlight the
specific supply that has a problem.
The supplies gauge will display the
consumption levels of print
cartridges.
3.
Press to view help for the supply.
4. Press and to step through the
instructions.
Initializing
Displayed when the printer is turned on
to show that permanent storage is being
initialized.
No action necessary.
permanent storage
Initializing...
This message is displayed when the
printer is turned on, as soon as the
individual tasks begin initialization.
No action necessary.
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Control panel messages 165
Control panel messages (continued)
Control panel message
Description
Recommended action
INSERT OR CLOSE
TRAY X
Tray XX must be inserted or closed
before the current job can be printed.
Close the tray indicated.
For help press
INSTALL <COLOR>
CARTRIDGE
The cartridge is either not installed or not 1. Open the top cover and image
correctly installed in the printer.
transfer unit.
CAUTION
alternates with
The image transfer unit can be
easily damaged.
For help press
The supplies gauge will display the
consumption levels of print
cartridges.
2. Insert the print cartridge and make
sure that it is fully seated.
3. Close the front cover.
4. If the error persists, contact
HP support at http://www.hp.com/
INSTALL SUPPLIES
For status press
At least one supply item is missing or is
not correctly seated in the printer and
another supply item is missing,
incorrectly placed, out, or low. Insert the
supply item or make sure the installed
supply item is fully seated.
1. Press to access the SUPPLIES
STATUS menu.
2. Press and to highlight the
specific supply that has a problem.
The supplies gauge will display the
consumption levels of print
cartridges.
3.
Press to view help for the supply.
4. Press and to step through the
instructions.
INSUFFICIENT MEMORY
TO LOAD FONTS/DATA
For help press
The device does not have enough
memory to load the data, such as fonts
or macros from the location specified.
<DEVICE> can be one of the following:
1. To use the device without the data,
press
.
2. To solve the problem, add more
memory to the device. DDR
SDRAM Memory: 128MB, (Q2630A)
or 256MB (Q2631A).
INTERNAL = ROM directly on the
formatter board
alternates with
<DEVICE>
CARD SLOT X = font card in slot X
DIMMS
To continue press
EIO X DISK = removable hard disk
installed in EIO slot X
LOAD TRAY 1:
<TYPE> <SIZE>
For help press
alternates with
Tray 1 is loaded and configured for a
type and size other than the one
specified in the job.
1. If the correct paper is loaded, press
.
2. Otherwise, remove the incorrect
paper and load Tray 1 with the
specified paper.
3. Confirm that the media guides are in
the correct position.
LOAD TRAY 1:
<TYPE> <SIZE>
To continue press
4. Verify that the tray switch is in the
correct position.
5. To use another tray, remove paper
from Tray 1 and then press
.
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Control panel messages (continued)
Control panel message
Description
Recommended action
LOAD TRAY X
Tray XX is either empty or configured for
a type and size other than specified in
the job.
1. Load the paper tray with the
specified media.
<TYPE> <SIZE>
For help press
2. Confirm that the media guides are in
the correct position.
alternates with
3. Verify that the tray switch is in the
correct position.
LOAD TRAY X
4. To use another tray, press
.
<TYPE> <SIZE>
To use another tray press
LOAD TRAY X
Tray XX is either empty or configured for
a type and size other than specified in
the job. The size specified in the job
requires that the tray switch be in the
CUSTOM position.
1. Load the paper tray with the
specified media.
<TYPE> <SIZE>
2. Confirm that the media guides are in
the correct position.
Move tray switch to CUSTOM
alternates with
3. Verify that the tray switch is in the
CUSTOM position.
LOAD TRAY X
4. To use another tray, press
.
<TYPE> <SIZE>
To use another tray press
LOAD TRAY XX:
<TYPE> <SIZE>
For help press
Tray XX is either empty or configured for
a type and size other than specified in
the job. No other tray is available.
1. Load the paper tray with the
specified media.
2. Confirm that the media guides are in
the correct position.
3. Verify that the tray switch is in the
correct position.
LOAD TRAY XX:
<TYPE> <SIZE>
Tray XX is either empty or configured for
a type and size other than specified in
the job. The size specified in the job
requires that the tray switch be in the
CUSTOM position.
1. Load the paper tray with the
specified media.
2. Confirm that the media guides are in
the correct position.
Move tray switch to CUSTOM
alternates with
3. Verify that the tray switch is in the
CUSTOM position.
No other tray is available.
LOAD TRAY XX:
<TYPE> <SIZE>
For help press
LOAD TRAY XX:
<TYPE> <SIZE>
Tray XX is either empty or configured for
a type and size other than specified in
the job. The size specified in the job is a
detectable size.
1. Load the paper tray with the
specified media.
2. Confirm that the media guides are in
the correct position.
Recommend move switch to
STANDARD
No other tray is available.
3. Verify that the tray switch is in the
STANDARD position so the printer
will automatically detect the size.
alternates with
LOAD TRAY XX:
<TYPE> <SIZE>
For help press
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Control panel messages 167
Control panel messages (continued)
Control panel message
Description
Recommended action
LOAD TRAY XX:
<TYPE> <SIZE>
Tray XX is either empty or configured for
a type and size other than specified in
the job. The size specified in the job is a
detectable size.
1. Load the paper tray with the
specified media.
2. Confirm that the media guides are in
the correct position.
Recommend move switch to
STANDARD
3. Verify that the tray switch is in the
STANDARD position so the printer
will automatically detect the size.
alternates with
LOAD TRAY XX:
<TYPE> <SIZE>
To use another tray press
Loading
Programs and fonts can be stored on the No action necessary. Do not turn the
printer’s file system and are loaded into
RAM when the printer is turned on. The
number XX specifies a sequence
number indicating the current program
being loaded.
printer off.
program XX
Do not power off
MANUALLY FEED
<TYPE> <SIZE>
For help press
A job was sent specifying MANUAL
FEED and Tray 1 is empty.
Load Tray 1 with the specified media.
No other tray is available.
MANUALLY FEED
<TYPE> <SIZE>
For help press
A job was sent that specified MANUAL
FEED. Tray 1 is already loaded.
Load Tray 1 with the specified media.
OR
If the corrected paper is loaded in Tray
1, press to print.
alternates with
To use media from another tray, clear
the media from Tray 1, and then press
MANUALLY FEED
<TYPE> <SIZE>
To continue press
.
MANUALLY FEED
OUTPUT STACK
The even-numbered pages of a manual
two-sided document have been printed
and the printer is waiting for the output
stack to be inserted for the odd-
Follow the instructions on the Print on
Both Sides instruction dialog box at the
computer.
OR
numbered pages to be printed.
Press for help at the printer.
Moving solenoid
To exit press
The printer is executing a Component
Test and the component selected is a
solenoid.
No action necessary.
the STOP key
NO STORED JOBS
No jobs stored on the EIO disk. This
message is displayed when the user
enters the RETRIEVE JOB menu and
there are no jobs to retrieve.
No action necessary.
168 Chapter 8 Problemsolving
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Control panel messages (continued)
Control panel message
Description
Recommended action
NON HP SUPPLY
DETECTED
A new cartridge has been installed that
is not made by HP. This message is
displayed until an HP cartridge is
installed or the button is pressed.
If you believe you purchased an
HP cartridge, please call the HP fraud
hotline at (1-877-219-3183, toll-free in
North America).
The supplies gauge will display the
consumption levels of print
cartridges.
CAUTION
Any printer repair required as a result of
using non-HP cartridges is not covered
under HP warranty.
To continue printing, press
.
NON HP SUPPLY
IN USE
The printer has detected that a non-
HP print cartridge is currently installed.
If you believe you purchased an
HP cartridge, please call the HP fraud
hotline.
alternates with
Ready
CAUTION
Any printer repair required as a result of
using non-HP cartridges is not covered
under HP warranty.
The supplies gauge will display the
consumption levels of print
cartridges, but the level of any
refilled cartridge will not be shown.
ORDER <COLOR>
CARTRIDGE
The identified print cartridge is nearing
the end of its useful life. The printer is
ready and will continue for the estimated
number of pages indicated. Estimated
pages remaining is based upon the
historical page coverage of this printer.
1.
Press to view help for the
message.
2. Obtain the part number for the print
cartridge indicated.
The supplies gauge will display the
consumption levels of print
cartridges.
3. Order a print cartridge
Printing will continue until a supply
needs to be replaced.
alternates with
Note
Ready
Supplies ordering information is also
available from the embedded Web
server. See Using the embedded Web
server for more information.
The supplies gauge will display the
consumption levels of print
cartridges.
ORDER FUSER KIT
LESS THAN X PAGES
For help press
alternates with
The fuser is near end of life. The printer
is ready and will continue for the
estimated number of pages indicated.
1.
Press to view help for the
message.
2. Obtain the part number for the fuser
kit.
Printing will continue until a supply
needs to be replaced.
3. Order the fuser kit.
Ready
Note
Supplies ordering information is also
available from the embedded Web
server. See Using the embedded Web
server for more information.
ENWW
Control panel messages 169
Control panel messages (continued)
Control panel message
Description
Recommended action
ORDER SUPPLIES
alternates with
Ready
More than one supply item is low.
1. Press MENU to access the MENUS.
Printing will continue until a supply
needs to be replaced.
2. Press or to highlight
INFORMATION, and then press
.
3. Press or to highlight
For help press
SUPPLIES STATUS, and then
press
.
The supplies gauge will display the
consumption levels of print
cartridges.
4. Press or to highlight a supply
that needs to be ordered.
5.
Press to access help for the
supply.
6. Obtain a part number from help.
7. Order the supply.
8. Repeat the previous steps as
necessary for each supply that
needs to be ordered.
9. Supplies ordering information is also
available from the embedded Web
server. See Using the embedded
Web server for more information.
ORDER TRANSFER KIT
LESS THAN X PAGES
For help press
The transfer unit is near end of life.
1.
Press to view help for the
message.
Printing can continue until transfer unit
life ends.
2. Obtain the transfer kit part number
from help.
alternates with
3. Order the transfer kit.
Ready
Note
Supplies ordering information is also
available from the embedded Web
server. See Using the embedded Web
server for more information.
Output Bin Full
Remove all paper
from bin
The output bin is full and must be
emptied for printing to continue.
Remove media from the output bin.
Paused
The printer is paused, and there are no
error messages pending at the display.
The I/O continues receiving data until
memory is full.
Press the STOP key.
To return to Ready
press the STOP key
Performing
upgrade
A firmware upgrade is in process.
Do not turn the printer off until the printer
returns to Ready.
Performing...
The printer is performing a Paper Path
Test.
No action necessary.
No action necessary.
PAPER PATH TEST
Performing...
The printer is performing a Print/Stop
Test.
PRINT/STOP TEST
170 Chapter 8 Problemsolving
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Control panel messages (continued)
Control panel message
Description
Recommended action
Please wait
The printer is in the process of clearing
data.
No action necessary.
Powersave on
The printer is in the power save mode.
Any button press, an error condition, or
the receipt of printable data may clear
this message.
No action necessary.
No action necessary.
PRINT
The printer is generating the
configuration page. The printer will
return to the online Ready state when
the page is completed.
CONFIGURATION
PRINTING STOPPED
To continue press
This message is displayed when a Print/
Stop Test is run and time expires.
Press to continue printing.
No action necessary.
Printing...
This message displays while the printer
CMYK samples page is being generated.
CMYK Samples
Printing...
The printer is generating the demo page. No action necessary.
The printer will return to the online
Ready state when the page is completed.
DEMO PAGE
Printing...
The printer is generating the event log
page. The printer will return to the online
Ready state when the page is completed.
No action necessary.
No action necessary.
EVENT LOG
Printing...
The printer is generating the mass
storage directory page. The printer will
return to the Ready state when the page
is completed.
FILE DIRECTORY
Printing...
The printer is generating either the PCL
or PS personality typeface list. The
printer will return to the Ready state
when the page is completed.
No action necessary.
No action necessary.
FONT LIST
Printing...
The printer is generating the printer
menu map. The printer will return to the
Ready state when the page is completed.
MENU MAP
Printing...
The printer is generating the print quality Follow the instructions on the printed
troubleshooting pages. The printer will
return to the Ready state when the
pages are printed.
pages.
PQ troubleshooting
Printing...
The printer is generating the registration
page. The printer will return to the SET
REGISTRATION menu when the page
is completed.
Follow the instructions on the printed
pages.
REGISTRATION PAGE
Printing...
This message displays while the printer
RGB samples page is being generated.
No action necessary.
No action necessary.
RGB Samples
Printing...
The printer is generating the supplies
status page. The printer will return to the
online Ready state when the page is
completed.
SUPPLIES STATUS
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Control panel messages 171
Control panel messages (continued)
Control panel message
Description
Recommended action
Printing...
The printer is generating the usage
No action necessary.
page. The printer will return to the online
Ready state when the page is completed.
USAGE PAGE
Processing duplex
job
Paper temporarily comes into the output
bin while printing a duplex job. Do not
attempt to remove the pages until the job will disappear when the job is finished.
is complete.
Do not grab paper as it temporarily
comes into the output bin. The message
Do not grab paper
until job completes
Processing...
The printer is currently processing a job
but is not yet picking pages. When paper
motion begins, this message will be
replaced by a message that indicates
which tray the job is being printed from.
No action necessary.
Processing...
The printer is currently processing or
printing collated copies. The message
indicates that copy X of Y total copies is
currently being processed.
No action necessary.
No action necessary.
copy <X> of <Y>
Processing...
from tray xx
The printer is actively processing a job
from the designated tray.
RAM DISK DEVICE
FAILURE
A device failure has occurred on the
specified drive.
1. To clear the message, press the
key.
2. If the message persists, turn the
printer off and then back on.
To clear press
alternates with
Ready
3. If the message still persists, contact
HP Support.
RAM DISK FILE
OPERATION FAILED
To clear press
alternates with
Ready
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to
download a file to a non-existent
directory).
1. To clear the message, press the
key.
2. If the message persists, turn the
printer off and then back on.
3. If the message reappears, there
may be a problem with the software
application.
Printing may continue.
RAM DISK FILE
SYSTEM IS FULL
To clear press
alternates with
Ready
The printer received a PJL file system
command that attempted to store
something on the file system but was
unsuccessful because the file system is
full.
1. To clear the message, press the
key.
2. If the message persists, turn the
printer off and then back on.
Note
This will also delete any files saved in
RAM.
RAM DISK IS
WRITE PROTECTED
To clear press
alternates with
Ready
The file system device is protected and
no new files can be written to it.
1. To enable writing to the RAM disk,
turn off write protection, using
HP Web Jetadmin software.
2. To clear the message, press the
key.
3. If the message persists, turn the
printer off and then back on.
172 Chapter 8 Problemsolving
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Control panel messages (continued)
Control panel message
Description
Recommended action
Ready
The printer is online and ready for data.
No status or device attendance
messages are pending at the display.
No action necessary.
The supplies gauge will display the
consumption levels of print
cartridges.
Ready
The printer is in a special diagnostics
mode.
Press the STOP key to exit the special
diagnostics mode.
Diagnostics mode
To exit press the STOP key
OR
No action is necessary.
Receiving
upgrade
A firmware upgrade is in progress.
Do not turn the printer off until the printer
returns to Ready.
REMOVE ALL
The printer is executing a Component
Test and the component selected is Belt
Only.
Remove all print cartridges.
PRINT CARTRIDGES
To exit press the STOP key
REMOVE AT LEAST ONE
CARTRIDGE
The printer is executing a Disable
Cartridge Check or Component Test
where the component selected is
Cartridge Motor.
Remove one print cartridge.
To exit press the STOP key
REPLACE <COLOR>
CARTRIDGE
The identified print cartridge has
1. Open the top cover and image
transfer unit.
reached the end of life and the COLOR
SUPPLY OUT setting in SYSTEM
SETUP is set to STOP. Printing will not
continue until the cartridge is replaced.
CAUTION
The supplies gauge will display the
consumption levels of print
cartridges.
The image transfer unit can be
easily damaged.
alternates with
2. Remove the identified print cartridge.
3. Install a new print cartridge.
For help press
The supplies gauge will display the
consumption levels of print
cartridges.
4. Close the top and front covers.
5. Supplies ordering information is also
available from the embedded Web
server. See Using the embedded
Web server for more information.
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Control panel messages 173
Control panel messages (continued)
Control panel message
Description
Recommended action
REPLACE <COLOR>
CARTRIDGE
The identified print cartridge is nearing
the end of its useful life and the
SUPPLIES LOW setting in SYSTEM
SETUP is set to STOP.
1. Order the identified print cartridge.
2. To continue printing, press
.
The supplies gauge will display the
consumption levels of print
cartridges.
3. To replace the cartridge, perform
the following steps:
●
Open the top cover and image
transfer unit.
alternates with
To continue press
CAUTION
The supplies gauge will display the
consumption levels of print
cartridges.
The image transfer unit can be
easily damaged.
●
Remove the identified print
cartridge.
●
●
●
Install a new print cartridge.
Close the top and front covers.
Supplies ordering information is
also available from the
embedded Web server. See
server for more information.
REPLACE FUSER KIT
For help press
The fuser kit has reached the end of its
life. Printing will not continue until the
fuser has been replaced.
1. Open the top cover.
2. Loosen the blue thumb screws.
3. Remove the old fuser unit.
4. Install a new fuser unit and secure
with thumb screws.
5. Close the top cover.
6. Supplies ordering information is also
available from the embedded Web
server. See Using the embedded
Web server for more information.
REPLACE FUSER KIT
For help press
The fuser is nearing the end of its useful
life and the SUPPLIES LOW setting in
SYSTEM SETUP is set to STOP.
1. Order the fuser kit.
2. To continue printing, press
.
3. To replace the fuser kit, perform the
following steps:
alternates with
REPLACE FUSER KIT
To continue press
●
●
●
●
Open the top cover.
Loosen the blue thumb screws.
Remove the old fuser unit.
Install a new fuser unit and
secure with thumb screws.
●
●
Close the top cover.
Supplies ordering information is
also available from the
embedded Web server. See
server for more information.
174 Chapter 8 Problemsolving
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Control panel messages (continued)
Control panel message
Description
Recommended action
REPLACE SUPPLIES
For status press
Multiple supplies are at the end of their
useful life. If the supplies affected are
cartridges only, printing has stopped
because the COLOR SUPPLY OUT
setting in SYSTEM SETUP is set to
STOP. If the fuser or transfer kit is
affected, then printing always stops.
1. Press to access the SUPPLIES
STATUS menu.
2. Press and to highlight the
specific supply that has a problem.
The supplies gauge will display the
consumption levels of print
cartridges.
3.
Press to view help for the supply.
4. Press and to step through the
instructions.
5. Supplies ordering information is also
available from the embedded Web
server. See Using the embedded
Web server for more information.
REPLACE SUPPLIES
To continue press
Multiple supplies are at the end of their
useful life and the SUPPLIES LOW
setting in SYSTEM SETUP is set to STOP.
1. Press to access the SUPPLIES
STATUS menu.
2. Press and to highlight the
specific supply that has a problem.
The supplies gauge will display the
consumption levels of print
cartridges.
3.
Press to view help for the supply.
4. Press and to step through the
instructions.
5. Supplies ordering information is also
available from the embedded Web
server. See Using the embedded
Web server for more information.
REPLACE SUPPLIES
Using black only
At least one color cartridge is at the end
of its useful life and the COLOR
SUPPLY OUT setting in SYSTEM
SETUP is set to autoContinueBlack.
Printing will continue using black toner
only.
Press to identify which supplies should
be replaced. Replace identified supplies
to continue printing in color.
The supplies gauge will display the
consumption levels of print
cartridges.
alternates with
Ready
For help press
The supplies gauge will display the
consumption levels of print
cartridges.
REPLACE TRANSFER KIT
For help press
The transfer unit is at end of life. Printing 1. Open the top and front cover.
will not continue until the the transfer kit
2. Remove the old unit by pressing the
has been replaced.
blue buttons on either side of the unit.
3. Slide the old unit out of the printer.
4. Install a new transfer unit.
5. Close the front and top covers.
6. Supplies ordering information is also
available from the embedded Web
server. See Using the embedded
Web server for more information.
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Control panel messages 175
Control panel messages (continued)
Control panel message
Description
Recommended action
REPLACE TRANSFER KIT
For help press
The transfer unit is nearing the end of its 1. Order the transfer kit.
useful life and the SUPPLIES LOW
2. To continue printing, press
.
setting in SYSTEM SETUP is set to STOP.
3. To replace the transfer kit, perform
the following steps:
alternates with
REPLACE TRANSFER KIT
To continue press
●
●
Open the top and front cover.
Remove the old unit by
pressing the blue buttons on
either side of the unit.
●
Slide the old unit out of the
printer.
●
●
●
Install a new transfer unit.
Close the front and top covers.
Supplies ordering information is
also available from the
embedded Web server. See
server for more information.
Request accepted
please wait
The printer has accepted a request to
print an internal page, but the current job
must finish printing before the internal
page will print.
No action necessary.
Resend
upgrade
The firmware upgrade was not
completed successfully.
Attempt upgrade again.
No action necessary.
Resetting Kit Count
YES is selected in the Reset Supplies
menu, to reset the counts for any of the
supplies that cannot be detected as new.
RESTORE FACTORY
SETTINGS
The printer is restoring factory settings.
No action necessary.
Restoring...
The printer is restoring settings.
No action necessary.
Rotating <COLOR>
motor
A component test is in progress; the
component selected is the <color>
Cartridge motor.
Press STOP when ready to stop this test.
To exit press
the STOP key
Rotating motor
To exit press
the STOP key
The printer is executing a Component
Test and the component selected is a
motor.
Press STOP when ready to stop this test.
No action necessary.
Setting saved
A menu selection has been saved.
176 Chapter 8 Problemsolving
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Control panel messages (continued)
Control panel message
Description
Recommended action
SIZE MISMATCH IN
TRAY X
The tray is loaded with media longer or
shorter in the feed direction than the size
configured for the tray.
1. Adjust the side and rear media
guides against the paper.
2. If the media used is letter, A4,
executive, JIS B5, A5, or legal, the
tray switch should be set to
For help press
alternates with
Ready
STANDARD. Set the tray switch to
CUSTOM for all other media sizes.
The tray switch must be set before
the size can be selected from the
control panel.
3. If necessary, press after the tray
is closed to reset the paper size or
type.
Tray X
The printer is reporting the current
configuration of tray X. The tray switch is
in the CUSTOM position.
1. If the configuration of the size and
type is correct, press
the message.
to clear
<TYPE> <SIZE>
Size specified by user
alternates with
2. To change media size or type, press
.
Tray X <TYPE> <SIZE>
To change size or type
Press
Use and to highlight the size or
type, and then press to select.
3. If action is required to change the
size, a message with instructions
will appear after the selection is
attempted.
details.
TRAY X EMPTY
<TYPE> <SIZE>
alternates with
Ready
The specified tray is empty and the
current job does not currently need this
tray to print.
Refill the tray at a convenient time.
TRAY X OPEN
For help press
alternates with
Ready
The specified tray is open or not closed
completely.
Close the tray.
TRAY X SIZE= *<SIZE>
Setting saved
The size selected from the menu has
been saved.
No action is necessary.
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Control panel messages 177
Control panel messages (continued)
Control panel message
Description
Recommended action
TRAY X SIZE= *<SIZE>
Setting saved
A detectable media size was selected
from the menu and the tray switch is set
to CUSTOM.
1. Adjust the side and rear media
guides against the paper.
2. If the media used is letter, A4,
executive, JIS B5, A5, or legal, the
tray switch should be set to
alternates with
Although not required, the size selected
can be automatically sensed if the tray
switch is moved to STANDARD.
TRAY XX SIZE=<SIZE>
STANDARD. Set the tray switch to
CUSTOM for all other media sizes.
The tray switch must be set before
the size can be selected from the
control panel.
Recommend move switch to
STANDARD
3. Reset the paper size in the paper
handling menu or tray size pop-up
menu.
TRAY X SIZE= *<SIZE>
Settings not saved
alternates with
A non-detectable media size was
selected from the menu and the tray
switch is set to STANDARD.
1. Adjust the side and rear media
guides against the paper.
2. If the media used is letter, A4,
executive, JIS B5, A5, or legal, the
tray switch should be set to
In order to change the tray size to the
size selected, the tray switch must first
be in the CUSTOM position.
TRAY XX SIZE=<SIZE>
STANDARD. Set the tray switch to
CUSTOM for all other media sizes.
The tray switch must be set before
the size can be selected from the
control panel.
To change move tray switch to
CUSTOM
3. Reset the paper size in the paper
handling menu or the tray size pop-
up menu.
TRAY X SIZE= *<SIZE>
Settings not saved
alternates with
A detectable media size was selected
from the menu, but the tray guide
sensors detect a different size.
1. Adjust the side and rear media
guides against the paper.
2. If the media used is letter, A4,
executive, JIS B5, A5, or legal, the
tray switch should be set to
The size selected from the menu does
not match the size detected by the tray.
Size detection occurs when the tray
switch is set to the STANDARD position.
The tray switch is already in the correct
position for the size selected.
TRAY XX SIZE=<SIZE>
STANDARD. Set the tray switch to
CUSTOM for all other media sizes.
The tray switch must be set before
the size can be selected from the
control panel.
To change size move guides in
tray
3. If necessary, reset the paper size
again.
TRAY X SIZE= *<SIZE>
Verify tray switch
set to CUSTOM
A non-detectable media size was
selected from the menu and the tray is
open.
1. Adjust the side and rear media
guides against the paper.
2. If the media used is letter, A4,
executive, JIS B5, A5, or legal, the
tray switch should be set to
The selected size requires that the tray
switch be set to CUSTOM, otherwise
when the tray is closed, the tray size will
change.
alternates with
STANDARD. Set the tray switch to
CUSTOM for all other media sizes.
The tray switch must be set before
the size can be selected from the
control panel.
TRAY X SIZE= *<SIZE>
Then close tray
3. Close the tray.
178 Chapter 8 Problemsolving
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Control panel messages (continued)
Control panel message
Description
Recommended action
TRAY XX SIZE=<SIZE>
A detectable media size was selected
from the menu and the tray is open.
1. Adjust the side and rear media
guides against the paper.
Recommend move switch to
STANDARD
Although not required, the size selected
can be automatically sensed if the tray
switch is moved to STANDARD.
2. If the media used is letter, A4,
executive, JIS B5, A5, or legal, the
tray switch should be set to
alternates with
STANDARD. Set the tray switch to
CUSTOM for all other media sizes.
The tray switch must be set before
the size can be selected from the
control panel.
TRAY XX SIZE=<SIZE>
Then close tray
TYPE MISMATCH IN
TRAY X
The media type loaded in the tray does
not match the media type configured for
the tray.
1. Adjust the side and rear guides
against the paper.
2. If size is a detectable size, set the
tray switch to STANDARD,
otherwise set the tray switch to
CUSTOM.
For help press
alternates with
Ready
3. If necessary, press after the tray
is closed to change the paper size
or type.
Unable To Mopy Job
alternates with
A Mopy job cannot be mopied because
of a memory, disk, or configuration
problem. Only one copy will be produced.
Install additional memory in the printer or
install a disk drive in the printer.
Processing...
Unable To Store Job
alternates with
A job cannot be stored because of a
memory, disk, or configuration problem.
Install additional memory in the printer,
or install a disk drive into the printer. If a
disk drive is installed, delete previously
stored print jobs.
Processing...
USE TRAY X
The printer is reporting the current
configuration of tray X. The tray switch is
in the STANDARD position.
1. If the configuration of the size and
type is correct, press
the message.
to clear
<TYPE> <SIZE>
Size detected by tray
alternates with
Tray X
2. To change media size or type, press
.
Use and to highlight the size or
type, and then press to select.
<TYPE> <SIZE>
To change size or type
press
3. If action is required to change the
size, a message with instructions
will appear after the selection is
attempted.
USE TRAY X
The printer is offering a selection of
alternate media to use for the print job.
1. View tray configurations (type and
size) using and
.
<TYPE> <SIZE>
2. Press to select a tray to use.
To change press
To use press
/
Wait for printer
to reinitialize
RAM disk settings have been changed
before the printer automatically restarts,
or external device modes have changed
or the printer is coming out of the
diagnostics mode and will automatically
restart.
No action necessary.
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Control panel messages 179
Control panel messages (continued)
Control panel message
Description
Recommended action
Warming up
The printer is coming out of PowerSave
mode. Printing will continue as soon as
warmup is completed.
No action necessary.
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Paper jams
Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing
Paper jam locations (shown without optional Tray 4 or optional Tray 5)
1
2
3
4
5
top cover area
duplex path
paper path
input path
trays
Paper jam recovery
This printer automatically provides paper jam recovery, a feature that allows you to set
whether the printer should attempt to automatically reprint jammed pages. The options are:
●
●
AUTO Printer will attempt to reprint jammed pages.
OFF Printer will not attempt to reprint jammed pages.
During the recovery process, the printer may reprint several good pages that were printed
before the paper jam occurred. Be sure to remove any duplicated pages.
Note
To disable paper jam recovery
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
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Paper jams 181
3. Press to select CONFIGURE DEVICE.
4. Press to highlight SYSTEM SETUP.
5. Press to select SYSTEM SETUP.
6. Press to highlight JAM RECOVERY.
7. Press to select JAM RECOVERY.
8. Press to highlight OFF.
9. Press to select OFF.
10. Press the MENU button to return to the Ready state.
To improve print speed and increase memory resources, you may want to disable paper jam
recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.
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Common causes of paper jams
The following table lists common causes of paper jams and suggested solutions for resolving
them.
Cause
Solution
Print media does not meet HP-recommended
media specifications.
Use only media that meets HP specifications.
A supply item is installed incorrectly, causing
repeated jams.
Verify that all print cartridges, the transfer unit,
and the fuser are correctly installed.
You are reloading paper that has already passed Do not use media that has been previously
through a printer or copier.
printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray.
Press media down in the input tray so it fits
below the tabs, and within the media width
Print media is skewed.
Input tray guides are not adjusted correctly.
Adjust input tray guides so they hold media
firmly in place without bending it. If media
heavier than 120 g/m2 (32 lb) is loaded into Tray
2, 3, 4, or 5, the media might skew.
Print media is binding or sticking together.
Remove media, flex it, rotate it 180 degrees, or
flip it over. Reload media into the input tray. Do
not fan media.
Print media is removed before it settles into the
output bin.
Reset the printer. Wait until the page completely
settles in the output bin before removing it.
When duplexing, the print media is removed
Reset the printer and print the document again.
before the second side of the document is printed. Wait until the page completely settles in the
output bin before removing it.
Print media is in poor condition.
Replace the print media.
Print media is not picked up by the internal
rollers from Tray 2, 3, 4, or 5.
Remove the top sheet of media. If the media is
heavier than 120 g/m2 (32 lb), it may not be
picked from the tray.
Print media has rough or jagged edges.
Print media is perforated or embossed.
Replace the media.
This media does not separate easily. You might
need to feed single sheets from Tray 1.
Printer supply items have reached the end of
their useful life.
Check the printer control panel for messages
prompting you to replace supplies, or print a
supplies status page to verify the remaining life
information.
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Common causes of paper jams 183
Cause
Solution
Media was not stored correctly.
Replace the print media. Media should be stored
in the original packaging in a controlled
environment.
Note
If the printer continues to jam, contact
HP Customer Support or your authorized
HP service provider. For more information, see
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3. Grasp the green handles on the transfer unit and pull down.
Do not place anything on the transfer unit while it is open. If the transfer unit is damaged,
print quality problems may result.
CAUTION
4. Grasp the paper by both corners and pull up.
5. Inspect the paper path to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
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6. Close the transfer unit and front cover.
It is a good idea to inspect the input trays when clearing jams. However, opening and closing
input trays has no effect on clearing jam messages.
Note
7. Pull out Tray 2 and place it on a flat surface. Remove any partially fed paper.
8. Inspect the paper path above to ensure that it is clear. To remove any partially fed
paper, grasp the paper by both corners and pull down.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
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Clearing paper jams 187
9. Check to make sure the paper is located correctly and flush with the paper guides.
10. Insert the tray into the printer. Make sure all trays are completely closed.
11. Close the top cover.
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3. Grasp the green handles on the transfer unit and pull down.
Do not place anything on the transfer unit while it is open. If the transfer unit is damaged,
print quality problems may result.
CAUTION
4. Grasp the paper by both corners and pull up.
5. Inspect the paper path to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
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6. Close the transfer unit and front cover.
7. Pull out Trays 3, 4, and 5 (if applicable) and place them on a flat surface.
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Clearing paper jams 191
8. Remove any partially fed paper.
9. Inspect the above paper path to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
10. Check Trays 3, 4, and 5 to make sure the paper is located correctly and flush with the
paper guides.
11. Insert the trays into the printer.
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12. Pull out Tray 2 and place it on a flat surface.
13. Remove any partially fed paper.
14. Inspect the above paper path to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
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Clearing paper jams 193
15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and
flush with the paper guides.
16. Insert Tray 2 into the printer. Make sure all trays are completely closed.
17. Close the top cover.
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Jam in the top cover
Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is
190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser.
WARNING!
1. Using the side handles, open the top cover.
2. Firmly pull forward on the two green levers to disengage the fuser rollers.
Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is
190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser.
WARNING!
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3. Grasp the paper by both corners to remove it, if possible.
Be sure to pull the media straight up.
CAUTION
4. Open the fuser cover and pull up to remove any paper that is crumpled in the fuser.
Do not reach into the fuser until it has cooled.
WARNING!
Note
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
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5. Grasp the front cover and pull down.
6. Grasp the green handles on the transfer unit and pull down.
Do not place anything on the transfer unit while it is open. If the transfer unit is damaged,
print quality problems may result.
CAUTION
7. If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by
both corners and pull down.
If the paper is wrapped around the roller, it is important to pull down on the paper to remove
Note
it. Pulling up on the paper can damage the fuser rollers and cause print quality problems.
Do not reach into the fuser until it has cooled.
WARNING!
Note
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
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8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers.
9. Close the transfer unit and front cover.
10. Close the top cover.
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Clearing paper jams 199
Jam in paper input path or paper path
1. Using the side handles, open the top cover.
2. Grasp the front cover and pull down.
3. Grasp the green handles on the transfer unit and pull down.
Do not place anything on the transfer unit while it is open. If the transfer unit is damaged,
print quality problems may result.
CAUTION
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4. Grasp the paper by both corners and pull up.
5. Inspect the paper path to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
6. Close the transfer unit and front cover.
7. Pull out Tray 2 (and Trays 3, 4, and 5, if the printer contains these trays). Place each
tray on a flat surface. Remove any partially fed paper from these trays.
8. Inspect the paper path above and below to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
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Clearing paper jams 201
9. Check Tray 2, 3, 4, and 5 to make sure the paper is located correctly in each tray and
flush with the paper guides. Insert the trays into the printer. Make sure all trays are
completely closed.
10. Close the top cover.
Multiple jams in paper path
1. Using the side handles, open the top cover.
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2. Grasp the front cover and pull down.
3. Grasp the green handles on the transfer unit and pull down.
Do not place anything on the transfer unit while it is open. If the transfer unit is damaged,
print quality problems may result.
CAUTION
4. Inspect the transfer unit to ensure that it is clear.
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Clearing paper jams 203
5. Grasp the media by both corners to remove it, if possible.
If the media tears, make sure that all media fragments are removed from the paper path
before resuming printing.
Note
6. Firmly pull forward on the two green levers to disengage the fuser rollers.
Do not touch the fuser. It is hot and could cause burns! The fuser operating temperature is
190 °C (374°F). Wait ten minutes to allow the fuser to cool before touching it.
WARNING!
7. Open the fuser cover.
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8. Inspect the fuser and remove any paper that is crumpled in the fuser.
Do not reach into the fuser until it has cooled.
WARNING!
Note
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
9. Close the fuser cover.
10. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers.
11. Close the transfer unit and the front cover.
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Clearing paper jams 205
12. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially
fed paper from these trays.
13. Inspect the paper path above and below each tray to ensure that it is clear.
14. Close the top cover.
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Jam in duplex path
1. Using the side handles, open the top cover.
2. Grasp the paper by both corners and pull down.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
3. Grasp the front cover and pull down.
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Clearing paper jams 207
4. Grasp the paper by both corners and pull up.
5. If the paper cannot be accessed from this location, grasp the green handles on the
transfer unit and pull down.
6. Grasp the paper by both corners and pull up.
7. Close the transfer unit and front cover.
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3. Grasp the paper by both corners and pull down.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
4. Firmly pull forward on the two green levers to disengage the fuser rollers.
Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is
190°C (374°F).Wait 10 minutes to allow the fuser to cool before touching it.
WARNING!
5. Open the fuser cover.
6. Inspect the fuser and remove any paper that is crumpled in the fuser.
Do not reach into the fuser until it has cooled.
WARNING!
Note
If the media tears, make sure that all media fragments are removed from the paper path
before resuming printing.
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7. Close the fuser cover.
8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers.
9. Grasp the front cover and pull down.
10. Grasp the green handles on the transfer unit and pull down.
Do not place anything on the transfer unit while it is open. If the transfer unit is damaged,
print quality problems may result.
CAUTION
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11. Inspect the transfer unit to ensure that it is clear.
If the media tears, make sure that all media fragments are removed from the paper path
before resuming printing.
Note
12. Grasp the media by both corners to remove it, if possible.
13. Close the transfer unit.
14. If you could not reach the paper with the transfer unit open in Step 12, grasp the paper
by both corners and pull up.
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15. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially
fed paper from these trays.
16. Inspect the paper path above and below each tray to ensure that it is clear.
17. Remove any partially fed paper.
18. Inspect the above paper path to ensure that it is clear.
If the paper tears, make sure that all paper fragments are removed from the paper path
before resuming printing.
Note
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Clearing paper jams 213
19. Check the slot at the front of each tray, and make sure the paper is loaded correctly and
flush with the paper guides.
20. Insert all trays into the printer. Make sure all trays are completely closed.
21. Close the top cover.
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Media-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print
Printer feeds multiple sheets
Cause
Solution
The input tray is overfilled.
Remove excess media from the input tray.
The paper exceeds the maximum stack height
indicator mark in the input tray (Trays 2, 3, 4,
and 5).
Open the input tray and verify that the paper
stack is below the maximum stack height
indicator mark.
Print media is sticking together.
Remove media, flex it, rotate it 180 degrees or
flip it over, and then reload it into the tray.
Note
Do not fan media. Fanning can cause static
electricity, which can cause media to stick
together.
Media does not meet the specifications for this
printer.
Use only media that meets HP media
specifications for this printer. See Supported
Glossy paper is being used in a high humidity
environment.
Use another type of paper.
Printer feeds incorrect page size
Cause
Solution
The correct size media is not loaded in the input
tray.
Load the correct size media in the input tray.
The correct size media is not selected in the
software application or printer driver.
Confirm that the settings in the application and
printer driver are appropriate, since the
application settings override the printer driver
and control panel settings, and the printer driver
settings override the control panel settings. For
more information about how to access the printer
The correct size media for Tray 1 is not selected
in the printer control panel.
From the control panel, select the correct size
media for Tray 1.
The media size is not configured correctly for the Print a configuration page or use the control
input tray.
panel to determine the media size for which the
tray is configured.
The guides in the tray are not against the paper.
Verify that the rear and width media guides are
touching the paper.
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Media-handling problems 215
Printer feeds incorrect page size (continued)
Cause
Solution
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
Printer pulls from incorrect tray
Cause
Solution
You are using a driver for a different printer. For
more information about how to access the printer
Use a driver for this printer.
The specified tray is empty.
Load media in the specified tray.
Tray behavior for the requested tray is set to
FIRST in the system setup submenu of the
configure device menu.
Change the setting to EXCLUSIVELY.
The media size is not configured correctly for the Print a configuration page or use the control
input tray.
panel to determine the media size for which the
tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
The USE REQUESTED TRAY setting in the
printer control panel is set to EXCLUSIVELY,
and the requested tray is empty. The printer will
not use another tray.
Load paper in the requested tray.
or
Change the setting from EXCLUSIVELY to
FIRST in the Configuration menu. This will allow
the printer to use the paper in other trays if no
paper is loaded in the specified tray.
Media does not feed automatically
Cause
Solution
Manual feed is selected in the software
application.
Load Tray 1 with media, or, if the media is
loaded, press
.
The correct size media is not loaded.
The input tray is empty.
Load the correct size media.
Load media into the input tray.
Media from a previous jam has not been
completely removed.
Open the printer and remove any media in the
paper path. Closely inspect the fuser area for
The media size is not configured correctly for the Print a configuration page or use the control
input tray.
panel to determine the media size for which the
tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
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Media does not feed automatically (continued)
Cause
Solution
Manual feed prompt is set to ALWAYS. The
printer will always prompt for manual feed, even
if paper is in the tray.
Open the tray, reload the paper, and then close
the tray.
Otherwise, change the manual feed prompt
setting to UNLESS LOADED. Using this setting,
the printer will prompt for manual feed unless
paper is already in the tray.
The USE REQUESTED TRAY setting in the
printer control panel is set to EXCLUSIVELY,
and the requested tray is empty. The printer will
not use another tray.
Load paper in the requested tray.
or
Change the setting from EXCLUSIVELY to
FIRST in the Configuration menu. This will allow
the printer to use the paper in other trays if no
paper is loaded in the specified tray.
Unable to select paper sizes for Tray 2, 3, 4, or 5 using the printer control panel.
Cause
Solution
The printer automatically detects some paper
Set the tray switch to Custom, or adjust the
sizes when the tray switch is set to Standard and paper width and length guides to fit snugly
the paper width and length guides are in a
standard paper size position.
against the paper stack. For more information,
Media does not feed from Tray 2, 3, 4, or 5
Cause
Solution
Manual feed is selected in the software
application.
Load Tray 1 with media, or, if the media is
loaded, press
.
The correct size media is not loaded.
The input tray is empty.
Load the correct size media.
Load media in the input tray.
The correct media type for the input tray is not
selected in the printer control panel.
From the printer control panel, select the correct
media type for the input tray.
Media from a previous jam has not been
completely removed.
Open the printer and remove any media in the
paper path. Closely inspect the fuser area for
Tray 3, 4, or 5 does not appear as an input tray
option.
Tray 3, 4, and 5 only display as an option if they
are installed. Verify that Tray 3, 4, and 5 are
correctly installed. Verify that the printer driver
has been configured to recognize Tray 3, 4, and
5. For more information about how to access the
Tray 3, 4, or 5 is incorrectly installed.
Print a configuration page to confirm that Tray 3,
4, or 5 is installed. If not, verify that the optional
installed 500-sheet feeder assembly or 2 x 500-
sheet feeder assembly is correctly attached to
the printer.
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Media does not feed from Tray 2, 3, 4, or 5 (continued)
Cause
Solution
The media size is not configured correctly for the Print a configuration page or use the control
input tray.
panel to determine the media size for which the
tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
The USE REQUESTED TRAY setting in the
printer control panel is set to EXCLUSIVELY,
and the requested tray is empty. The printer will
not use another tray.
Load paper in the requested tray.
or
Change the setting from EXCLUSIVELY to
FIRST in the Configuration menu. This will allow
the printer to use the paper in other trays if no
paper is loaded in the specified tray.
Transparencies or glossy paper will not feed
Cause
Solution
The correct media type is not specified in the
software or printer driver.
Verify that the correct media type is selected in
the software or printer driver.
The input tray is overfilled.
Remove excess media from the input tray. Do
not load more than 200 sheets of glossy paper
or glossy film, or more than 100 transparencies
in Tray 2, 3, 4, or 5. Do not exceed the maximum
stack height for Tray 1.
Media in another input tray is the same size as
the transparencies, and the printer is defaulting
to the other tray.
Make sure that the input tray containing the
transparencies or glossy paper is selected in the
software application or printer driver. Use the
printer control panel to configure the tray to the
media type loaded. For more information about
how to access the printer drivers, see Accessing
The tray containing the transparencies or glossy
paper is not configured correctly for type.
Make sure that the input tray containing the
transparencies or glossy paper is selected in the
software application or printer driver. Use the
printer control panel to configure the tray to the
For more information about how to access the
Transparencies or glossy paper may not meet
supported media specifications.
Use only media that meets the HP media
specifications for this printer. See Supported
Transparencies are not printed correctly and the control panel displays an error
message indicating a problem with the media in the tray.
Cause
Solution
The OHT sensor is dirty, causing a 41.5
UNEXPECTED TYPE IN TRAY error.
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Envelopes jam or will not feed in the printer
Cause
Solution
Envelopes are loaded in an unsupported tray.
Only Tray 1 can feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in
a controlled environment. Try rotating the
envelope orientation to load long-edge first, and
set the tray switch to Custom. See Configuring
Envelopes are sealing because the moisture
content is too high.
Try using different envelopes. Store envelopes in
a controlled environment.
Envelope orientation is incorrect.
Verify that the envelope is loaded correctly. See
This printer does not support the envelopes
being used.
HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than
envelopes.
Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Cause
Solution
Media does not meet the specifications for this
printer.
Use only media that meets the HP media
specifications for this printer. See Supported
Media is damaged or in poor condition.
Remove media from the input tray and load
media that is in good condition.
Printer is operating in an excessively humid
environment.
Verify that the printing environment is within
You are printing large, solid-filled areas.
Large, solid-filled areas can cause excessive
curl. Try using a different pattern.
Media used was not stored correctly and may
have absorbed moisture.
Remove media and replace it with media from a
fresh, unopened package.
Media has poorly cut edges.
Remove media, flex it, rotate it 180 degrees or
turn it over, and then reload it into the input tray.
Do not fan media. If the problem persists,
replace the media.
The specific media type was not configured for
the tray or selected in the software.
Configure the software for the media (see the
software documentation). Configure the tray for
Printer will not duplex or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported media.
Verify that the media is supported for duplex
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Printer will not duplex or duplexes incorrectly (continued)
Cause
Solution
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of
preprinted forms or letterhead.
Load preprinted forms and letterhead in Tray 1
with the letterhead or printed side up and the
bottom of the page feeding into the printer. For
Tray 2, 3, 4, or 5, load these media printed side
down with the top of the page toward the back of
the printer.
Printer model does not support two-sided printing. The HP Color Laser Jet 5550 and HP Color
Laser Jet 5550N do not support automatic two-
sided printing.
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Printer response problems
No display message
Cause
Solution
The printer’s on/off button is in the standby
position.
Verify that the printer is on. Fans may run while
the printer is in standby mode (off).
The printer’s memory DIMMs are defective or
installed incorrectly.
Verify that the printer’s memory DIMMs are
correctly installed and are not defective.
The power cord is not firmly plugged into both
the printer and the power receptacle.
Turn off the printer and then disconnect and
reconnect the power cord. Turn the printer back
on.
The line voltage is incorrect for the printer power
configuration.
Connect the printer to a proper voltage source,
as specified on the Power Rating Label on the
back of the printer.
The power cord is damaged or excessively worn. Replace the power cord.
The power source receptacle is not working
correctly.
Connect the printer to a different power
receptacle.
Printer is on, but nothing prints
Cause
Solution
The printer’s Ready indicator light is not lit.
Press STOP to return the printer to the Ready
state.
The top cover is not closed properly.
Close the top cover firmly.
The Data indicator light is flashing.
The printer is probably still receiving data. Wait
for the Data indicator to stop flashing.
REPLACE <COLOR> CARTRIDGE appears on
the printer display.
Replace the print cartridge specified on the
printer display.
the printer control panel.
The parallel port may have a DOS timeout error.
Add a MODE command to the AUTOEXEC.BAT
file. See the DOS manual for additional
information.
The PS (PostScript Emulation) personality is not
selected.
Select PS or AUTO for the printer language. For
more information, see Changing printer control
The correct driver is not selected in the software
application or printer driver.
Select the driver for PostScript Emulation for this
printer in the software application or printer
driver. For more information about how to
access the printer drivers, see Accessing the
The printer is not properly configured.
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Printer is on, but nothing prints (continued)
Cause
Solution
The computer port is not configured or is not
working properly.
Run another peripheral connected to this port to
verify that the port is working properly.
The printer has not been correctly named for the
network or for a Macintosh computer.
Use the appropriate utility to name the printer on
the network. For Macintosh OS 9.x computers,
select the printer from within the Chooser. For
Macintosh OS X 10.1 and later, open the Print
Center Application, select the connection type,
and then select the printer.
Printer is on, but is not receiving data
Cause
Solution
The printer’s Ready indicator light is not lit.
Press STOP to return the printer to the Ready
state.
The top cover is not closed properly.
Close the top cover firmly.
the printer control panel.
The interface cable is not correct for this
configuration.
Select the correct interface cable for your
The interface cable is not securely connected to
both the printer and the computer.
Disconnect and reconnect the interface cable.
The printer is not configured correctly.
settings for configuration information.
The interface configurations on the printer’s
configuration page do not match the
configurations on the host computer.
Configure the printer to match the computer
configuration.
The computer is not working properly.
Try using an application that you know works
properly to check the computer, or, in DOS, type
Dir>Prn at the DOS prompt.
The computer port that the printer is connected
to is not configured or is not working properly.
Run another peripheral connected to this port to
verify that the port is working properly.
The printer has not been correctly named for the
network or Macintosh computer.
Use the appropriate utility to name the printer on
the network. For Macintosh OS 9.x computers,
select the printer from within the Chooser. For
Macintosh OS X 10.1 and later, open the Print
Center Application, select the connection type,
and select the printer.
Unable to select the printer from the computer
Cause
Solution
If you are using a switch box, the printer may not Select the correct printer through the switch box.
be selected for the computer.
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Unable to select the printer from the computer (continued)
Cause
Solution
The printer’s Ready indicator light is not lit.
Press STOP to return the printer to the Ready
state.
the printer control panel.
The correct printer driver is not installed in the
computer.
Install the correct printer driver. For more
information about how to access the printer
The correct printer and port are not selected on
the computer.
Select the correct printer and port.
The network is not configured properly for this
printer.
Use the network software to verify the printer’s
network configuration, or consult with the
network administrator.
The power source receptacle is not working
correctly.
Connect the printer to a different power
receptacle.
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Printer response problems 223
Printer control panel problems
Control panel settings work incorrectly
Cause
Solution
The printer control panel display is blank or is
not lit, even when the fan is running.
Fans may run while the printer is in standby
mode (off). Press the printer’s on/off button to
turn the printer on.
Printer settings in the printing software
application or printer driver differ from the printer
control panel settings.
Confirm that the settings in the application and
printer driver are appropriate, since the
application settings override the printer driver
and control panel settings, and the printer driver
settings override the control panel settings. For
more information about how to access the printer
Control panel settings were not correctly saved
after they were changed.
Reselect the control panel settings and then
press . An asterisk (*) should appear to the
right of the setting.
The Data indicator light is lit, and there are no
pages printing.
Buffered data exists in the printer. Press to
print the buffered data using current control
panel settings and activate the new control panel
settings.
If the printer is on a network, another user may
have changed printer control panel settings.
Consult the network administrator to coordinate
changes to printer control panel settings.
Unable to select Tray 3, 4, or 5
Cause
Solution
Tray 3, 4, or 5 do not appear as an input tray
option on the configuration page or on the
control panel.
The tray only displays as an option if it is
installed. Verify that Tray 3, 4, or 5 is correctly
installed.
Tray 3, 4, or 5 do not appear as an option in the
printer driver.
Verify that the printer driver configuration
recognizes Tray 3, 4, or 5. For more information
about how to access the printer drivers, see
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Color printing problems
Printing black instead of color
Cause
Solution
Color mode is not selected in the software
application or printer driver.
Select color mode instead of grayscale or
monochrome mode in the software application or
learn how to print a configuration page.
The correct printer driver is not selected in your
software application.
Select the correct printer driver.
No color appears on the configuration page.
Consult your service representative.
Incorrect shade
Cause
Solution
The sealing tape has not been removed from the Remove the sealing tape from the print cartridge
print cartridge.
for the color that is missing. See Changing print
The media does not meet the specifications for
this printer.
See the HP LaserJet Printer Family Print Media
Guide.
HP LaserJet Family Paper Specification Guide
ordering information. When you connect, select
ljpaperguide to download the guide in PDF format.
You are operating the printer in excessively
humid conditions.
Verify that the printer’s environment is within
humidity specifications.
Note
For more information about color quality
The OHT sensor might be dirty.
Missing color
Cause
Solution
Defective HP print cartridge.
A non-HP cartridge might be installed.
Replace the cartridge.
Ensure that you are using a genuine HP print
cartridge.
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Color printing problems 225
Inconsistent colors after installing a print cartridge
Cause
Solution
The sealing tape has not been removed from the Remove the sealing tape from the print cartridge
print cartridge.
for the color that is missing. See Changing print
Another print cartridge may be low.
Check the supplies gauge on the control panel
or print a supplies status page. See Printer
Print cartridges may be improperly installed.
A non-HP cartridge might be installed.
Verify that each print cartridge is installed
properly.
Ensure that you are using a genuine HP print
cartridge.
Printed colors do not match screen colors
Cause
Solution
Extremely light screen colors are not being
printed.
The software application may interpret extremely
light colors as white. If so, avoid using extremely
light colors.
Extremely dark screen colors are being printed
in black.
The software application may interpret extremely
dark colors as black. If so, avoid using extremely
dark colors.
The colors on the computer screen differ from
the printer output.
On the printer driver’s Color Control tab, select
Screen Match.
Note
Several factors can influence your ability to
match printed colors to those on your screen.
These factors include print media, overhead
lighting, software applications, operating system
palettes, monitors, and video cards and drivers.
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Incorrect printer output
Incorrect fonts are printed
Cause
Solution
The font has not been correctly selected in the
software application.
Re-select the font in the software application.
The font is not available to the printer.
Download the font to the printer or use another
font. (In Windows, the driver does this
automatically.)
The correct printer driver is not selected.
Select the correct printer driver. For more
information about how to access the printer
Unable to print all characters in a symbol set
Cause
Solution
The correct font is not selected.
The correct symbol set is not selected.
Select the correct font.
Select the correct symbol set.
The selected character or symbol is not
supported by the software application.
Use a font that supports the selected character
or symbol.
Drifting text between printouts
Cause
Solution
Your software application is not resetting the
printer to the top of the page.
See the documentation for the software or the
PCL/PJL Technical Reference Package for
specific information.
Erratic, missing characters or interrupted printout
Cause
Solution
The interface cable is of poor quality.
Try using a different, higher-quality, IEEE-
compliant cable. Parallel cables can be no
longer than 10 meters (30 feet).
The interface cable is loose.
Disconnect and reconnect the interface cable.
Try using a different interface cable.
The interface cable is damaged or bad.
The power cable is loose.
Disconnect and reconnect the power cable.
You are attempting to print a PCL job with the
printer configured for PostScript Emulation.
From the printer control panel, select the correct
printer personality, and then resend the print job.
You are attempting to print a PostScript job with
the printer configured for PCL.
From the printer control panel, select the correct
printer personality, and then resend the print job.
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Incorrect printer output 227
Partial printout
Cause
Solution
A memory error message appears on the printer
control panel.
1. Free up printer memory by deleting
unneeded downloaded fonts, style sheets,
and macros from printer memory; or
2. Add more memory to the printer.
The file you are printing contains errors.
Check the software application verify that the file
does not contain errors. To do so:
1. Print another file that you know is error-free
from within the same application; or
2. Print the file from another application.
Guidelines for printing with different fonts
●
●
●
The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode.
To conserve printer memory, download only those fonts that are needed.
If you require several downloaded fonts, consider installing additional printer memory.
Some software applications automatically download fonts at the beginning of each print job.
It might be possible to configure those applications to download only soft fonts that are not
already resident in the printer.
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Software application problems
Unable to change system selections through software
Cause
Solution
System software changes are locked out by the
printer control panel.
Consult with your network administrator.
The software application does not support
system changes.
See the software application documentation.
The correct printer driver is not loaded.
Load the correct printer driver. For more
information about how to access the printer
The correct application driver is not loaded.
Load the correct application driver.
Unable to select a font from the software
Cause
Solution
The font is not available to the software
application.
See the software application documentation.
Unable to select colors from the software
Cause
Solution
The software application does not support color.
See the documentation for the software
application.
Color mode is not selected in the software
Select color mode instead of grayscale or
application or printer driver.
monochrome mode.
The correct printer driver is not loaded.
Load the correct printer driver.
Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory
Cause
Solution
The printer driver has not been configured to
recognize Tray 3, 4, or 5, or the duplex printing
accessory.
See the printer driver’s online Help for
instructions on how to configure the driver to
recognize printer accessories. For more
information about how to access the printer
The accessory may not be installed.
Verify that the accessory is properly installed.
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Software application problems 229
Print quality troubleshooting
If you are experiencing problems with print quality, the following lists may help identify the
cause of the problem.
Print quality problems associated with paper
Some print quality problems arise from use of inappropriate paper.
●
●
The surface of the paper is too smooth. Use paper that meets HP paper specifications.
●
●
The paper you are using is too heavy for the paper type setting you selected, and the
toner is not fusing to the paper.
●
●
●
The moisture content of the paper is uneven, too high, or too low. Use paper from a
different source or from an unopened ream of paper.
Some areas of the paper reject toner. Use paper from a different source or from an
unopened ream of paper.
The letterhead you are using is printed on rough paper. Use a smoother, xerographic
paper. If this solves your problem, consult with the printer of your letterhead to verify that
●
●
The paper is excessively rough. Use a smoother, xerographic paper.
The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
Overhead transparency defects
Overhead transparencies may display any of the image quality problems that any other type
of paper will cause, as well as defects specific to printing on transparencies. In addition,
because transparencies are pliable while in the print path, they are subject to being marked
by the paper-handling components.
Allow transparencies to cool for at least 30 seconds before handling them.
Note
●
●
In the printer driver Paper tab, select Transparency as the paper type. Also, make sure
that the tray is correctly configured for transparencies.
Check that the transparencies meet the specifications for this printer. See Supported
Family Print Media Guide ordering information. For downloadable manuals, go to
●
●
The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
If the color is off and the printer control panel displays the 41.5 UNEXPECTED TYPE IN
TRAY X LOAD TRAY X <TYPE> <SIZE> error, the OHT sensor might be dirty. See
Periodic cleaning for OHT cleaning instructions.
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●
●
●
●
Handle transparencies by the edges. Skin oil on the surface of transparencies can cause
spots and smudges.
Small, random dark areas on the trailing edge of solid fill pages may be caused by
transparencies sticking together in the output bin. Try printing the job in smaller batches.
The selected colors are undesirable when printed. Select different colors in the software
application or printer driver.
If you are using a reflective overhead projector, use a standard overhead projector
instead.
Print quality problems associated with the environment
Print quality problems can occur if the printer is operating in an environment outside of the
Print quality problems associated with jams
●
●
If the printer recently jammed, print two to three pages to clean the printer.
If the paper does not pass through the fuser, which causes image defects to appear on
subsequent documents, print two to three pages to clean the printer. However, if the
problem persists see the next section.
Print quality problems associated with maintenance
Some print quality problems might occur when the printer needs cleaning. See Periodic
cleaning for more information.
Print quality troubleshooting pages
The print quality troubleshooting pages provide information on aspects of the printer that
affect print quality.
1. Press MENU to enter the MENUS.
2. Press to highlight DIAGNOSTICS.
3. Press to select DIAGNOSTICS.
4. Press to highlight PQ TROUBLESHOOTING.
5. Press to select PQ TROUBLESHOOTING.
The message Printing... PQ troubleshooting appears on the display until the printer
finishes printing the print quality troubleshooting information. The printer returns to the
Ready state after printing the print quality troubleshooting information.
The print quality troubleshooting information includes one page for each color (cyan,
magenta, yellow, and black), printer statistics related to print quality, instructions on
interpreting the information, and procedures to solve print quality problems.
If following the procedures recommended by the print quality troubleshooting pages do not
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Print quality troubleshooting 231
Calibrating the printer
The HP Color LaserJet 5550 printer automatically calibrates and cleans at various times to
maintain the highest level of print quality. The user may also request the printer to calibrate
via the printer’s control panel, using QUICK CALIBRATE NOW or FULL CALIBRATE NOW
located in the CALIBRATION and PRINT QUALITY menu. QUICK CALIBRATE NOW is
used for color tone calibration and takes about 90 seconds. If color density or tone seems
wrong, Quick Calibration can be run. Full Calibration includes the Quick Calibrate routines
and adds Drum Phase Calibration and Color Plane Registration (CPR). This takes about 3
minutes and 30 seconds. If color layers (cyan, magenta, yellow, black) on the printed page
seem to be shifted from one another, Full Calibration should be run.
The HP Color LaserJet 5550 printer incorporates a new feature to skip calibration when
appropriate, making the printer available more quickly. For example, when the power switch
is turned off, then on again quickly, calibration is not needed and will be skipped. This saves
approximately one minute in time to be ready.
The printer may pause printing while it is calibrating or cleaning. When possible, the printer
will wait for the job to complete before calibrating or cleaning.
1. Press MENU to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight PRINT QUALITY.
5. Press to select PRINT QUALITY.
6. Press to highlight QUICK CALIBRATE NOW.
7. Press to select QUICK CALIBRATE NOW.
OR
To perform a full calibration, use FULL CALIBRATE NOW instead of QUICK CALIBRATE
NOW in steps 6 and 7.
Print quality defect chart
Use the examples in the print quality defect chart to determine which print-quality problem
you are experiencing, and then see the corresponding pages to find information that can
help you troubleshoot the problem. For the latest information and problem-solving
The print-quality defect chart assumes the use of letter- or A4-size media that has moved
through the printer long-edge first.
Note
An image with no defects
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Horizontal lines or
streaks
Misaligned colors
●
Request a FULL
CALIBRATE NOW
using the printer
control panel (see
●
Make sure that the
operation and
location
requirements of the
printer are met.
●
Print the Print Quality
Troubleshooting
Pages (see Print
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
●
Verify that the media
does not exceed the
maximum weight
supported (see Print
component.
Vertical lines
Print the Print Quality
Repetitive defects
●
●
Make sure that the
operation and
location
Troubleshooting
Pages (see Print
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
requirements of the
printer are met.
●
Print the Print Quality
Troubleshooting
Pages (see Print
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
component.
component.
Color fade in all colors
Color fade in one color
●
Make sure that the
operation and
location
●
Make sure that the
operation and
location
requirements of the
printer are met.
requirements of the
printer are met.
●
Calibrate the printer.
●
●
Calibrate the printer.
Print the Print Quality
Troubleshooting
Pages (see Print
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
component.
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Print quality troubleshooting 233
Fingerprints and media
dents
Loose toner
●
Make sure that the
●
Make sure to use
supported media.
operation and
location
requirements of the
printer are met.
●
Make sure that the
media you are using
does not have any
wrinkles or dents
from handling, and
that the media is not
contaminated with
visible fingerprints or
other foreign
●
●
Make sure to use
supported media.
Make sure that the
media type and size
for the tray are set
correctly in the
control panel for the
media that you are
using.
substances.
●
Print the Print Quality
Troubleshooting
Pages (see Print
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
●
Make sure that the
media is loaded
correctly, the size
guides are touching
the edges of the
stack of media, and
the custom-media
switch is set
appropriately.
component.
Make sure that the
media you are using
does not have any
wrinkles or dents
from handling, and
that the media is not
contaminated with
visible fingerprints or
other foreign
substances.
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Smeared toner
White areas (dropouts)
on page
●
Make sure to use
supported media.
●
Make sure that the
operation and
location
requirements of the
printer are met.
●
A paper fragment
was left in the printer
when clearing a jam.
Remove any paper
fragments (see
●
●
Make sure to use
supported media.
Make sure that the
media you are using
does not have any
wrinkles or dents
from handling, and
that the media is not
contaminated with
visible fingerprints or
other foreign
substances.
●
Make sure that the
media type and size
for the tray are set
correctly in the
control panel for the
media that you are
using.
●
●
Calibrate the printer.
Print the Print Quality
Troubleshooting
Pages (see Print
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
component.
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Print quality troubleshooting 235
Media damage
(wrinkles, curl, creases,
tears)
Specks or stray toner
●
Make sure that the
operation and
location
●
Make sure that the
operation and
location
requirements of the
printer are met.
requirements of the
printer are met.
●
●
Make sure to use
supported media.
●
●
Make sure to use
supported media.
Make sure that the
media type and size
for the tray are set
correctly in the
control panel for the
media that you are
using.
Make sure that the
media is loaded
correctly.
●
Make sure that the
media type and size
for the tray are set
correctly in the
control panel for the
media that you are
using.
●
●
Calibrate the printer.
Print the Print Quality
Troubleshooting
Pages (see Print
●
Make sure that the
media you are using
does not have any
wrinkles or dents
from handling, and
that the media is not
contaminated with
visible fingerprints or
other foreign
troubleshooting) and
follow the diagnostic
procedure listed on
the first page to help
isolate the defect to
a particular
component.
substances.
●
●
Make sure that the
following supplies
are seated correctly:
●
●
fuser
transfer belt
Inspect the jam
areas and remove
any undetected
jammed or torn
media.
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Skewed, stretched, or
off-center page
●
Make sure that the
operation and
location
requirements of the
printer are met.
●
●
Make sure to use
supported media.
Make sure that the
media is loaded
correctly.
●
●
For problems with
page skew, turn over
the stack of media
and rotate the stack
180 degrees.
Make sure that the
following supplies
are seated correctly:
●
●
fuser
transfer belt
●
Inspect the jam
areas and remove
any undetected
jammed or torn
media.
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Working with memory and
print server cards
Printer memory and fonts
The printer has two 200-pin DDR SDRAM slots. One slot is available for adding memory to
the printer. DDR SDRAM memory is available in 128 and 256 MB modules.
Memory specification: HP Color LaserJet 5550 series printers use 200-pin small outline dual
inline memory modules (SODIMM) that support 128 or 256 MB of RAM.
Note
Note
The printer also has three flash memory card slots for printer firmware, fonts, and other
solutions.
●
The first flash memory card is reserved for printer firmware.
Use the first flash memory card slot for firmware only. The slot is marked "Firmware Slot"
●
The two additional flash memory card slots enable the user to add fonts and third-party
solutions, such as signatures and personalities. The slots are marked "Slot 2" and
Flash memory cards adhere to Compact Flash specifications and size.
Note
Do not insert a flash memory card that is designed for use with a digital camera into the
printer. The printer does not support photo printing directly from a flash memory card. If you
install a camera-type flash memory card, the control panel displays a message asking if you
want to reformat the flash memory card. If you choose to reformat the card, all data on the
card will be lost.
CAUTION
You may want to add more memory to the printer if you often print complex graphics or PS
documents, or use many downloaded fonts. Additional memory also allows the printer to
print multiple, collated copies at the maximum speed.
Single in-line memory modules (SIMMs) / dual in-line memory modules (DIMMs) used on
previous HP LaserJet printers are not compatible with the printer.
Note
Note
Before ordering additional memory, see how much is currently installed by printing a
configuration page.
Printing a configuration page
1. Press MENU to enter the MENUS.
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Printer memory and fonts 239
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT CONFIGURATION.
5. Press to print the configuration page.
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Installing memory and fonts
You can install more memory for the printer, and you can also install a font card to allow the
printer to print characters for languages such as Chinese or the Cyrillic alphabet.
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist
strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the printer.
CAUTION
To install DDR memory DIMMs
1. Turn the printer off.
2. Disconnect all power and interface cables.
3. Locate the formatter board in the rear of the printer.
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Installing memory and fonts 241
4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and
set them aside.
5. Slide out the formatter board and set it on a clean, flat, grounded surface.
6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side
of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out.
7. Remove the new DIMM from the antistatic package. Locate the alignment notch on the
bottom edge of the DIMM.
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8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM
slot at an angle and firmly press the DIMM into the slot until it is fully seated. When
installed correctly, the metal contacts are not visible.
9. Push down on the DIMM until both latches engage the DIMM.
If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is
aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the
correct type of DIMM.
Note
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Installing memory and fonts 243
10. Align the formatter board in the tracks at the top and bottom of the slot, and then slide
the board back into the printer. Replace and tighten the eight screws removed in step 4.
11. Reconnect the power cable and interface cables, and turn the printer on.
To install a flash memory card
Do not insert a flash memory card that is designed for use with a digital camera into the
printer. The printer does not support photo printing directly from a flash memory card. If you
install a camera-type flash memory card, the control panel displays a message asking if you
want to reformat the flash memory card. If you choose to reformat the card, all data on the
card will be lost.
CAUTION
1. Turn the printer off.
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2. Disconnect all power and interface cables.
3. Locate the formatter board in the rear of the printer.
4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and
set them aside.
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Installing memory and fonts 245
5. Slide out the formatter board and set it on a clean, flat, grounded surface.
6. Align the groove on the side of the flash memory card with the notches in the connector
and push it in the slot until it is fully seated.
Do not insert the flash memory card at an angle.
CAUTION
Note
The first flash memory slot marked "Firmware Slot" is reserved for firmware only. Slots 2 and
3 should be used for all other solutions.
7. Align the formatter board in the tracks at the top and bottom of the slot, and then slide
the board back into the printer. Replace and tighten the eight screws removed in step 4.
246 Appendix A Working with memory and print server cards
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8. Reconnect the power cable and interface cables, and turn the printer on.
Enabling memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
To enable memory for Windows 98, ME, and NT
1. On the Start menu, point to Settings, and click Printers.
2. Right-click the printer and select Properties.
3. On the Configure tab, click More.
4. In the Total Memory field, type or select the total amount of memory that is now installed.
5. Click OK.
To enable memory for Windows 2000 and XP
1. On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2. Right-click the printer and select Properties.
3. On the Device Settings tab, click Printer Memory (in the Installable Options section).
4. Select the total amount of memory that is now installed.
5. Click OK.
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Installing memory and fonts 247
Installing an HP Jetdirect print server card
You can install an HP Jetdirect print server card in the base model printer, which comes with
an open EIO slot.
To install an HP Jetdirect print server card
1. Turn the printer off.
2. Disconnect all power and interface cables.
3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the
cover for the EIO slot onto the printer, and then remove the cover. You will not need
these screws and cover again.
248 Appendix A Working with memory and print server cards
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4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the
retaining screws that came with the print server card.
5. Connect the network cable.
6. Reconnect the power cable, and turn the printer on.
page and a Supplies Status page, an HP Jetdirect configuration page that contains
network configuration and status information should also print.
If it does not print, uninstall and reinstall the print server card to ensure that it is
completely seated in the slot.
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Installing an HP Jetdirect print server card 249
8. Perform one of these steps:
●
Choose the correct port. See the computer or operating system documentation for
instructions.
●
Reinstall the software, choosing the network installation this time.
250 Appendix A Working with memory and print server cards
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Supplies and accessories
Spare parts and supplies availability
Spare parts and supplies for this product will be available for at least five years after
production has stopped.
Ordering directly through the embedded Web server (for printers
with network connections)
Use the following steps to order printing supplies directly through the embedded Web server
1. In the Web browser on the computer, type the IP address for the printer. The printer
status window appears. Or, go to the URL provided in the alert email.
2. Click Other Links.
3. Click Order Supplies. The browser opens to a page in which you can choose to send
information about the printer to HP. You also have the option to order supplies without
sending the printer’s information to HP.
4. Select the part numbers you want to order and follow the instructions on the screen.
Ordering directly through the embedded Web server (for printers with network
connections) 251
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Ordering directly through the printer software (for printers
directly connected to a computer)
The printer software gives you the ability to order supplies directly from the computer. Three
conditions are necessary to use this feature:
●
●
●
The “Printer Status and Alerts” software must be installed on your computer (use the
custom installation option to install this software).
The printer must be directly connected to your computer through a parallel cable. For
You must have access to the World Wide Web.
To order printing supplies directly through the computer
software
1. At the bottom right of the screen (in the system tray), select the Printer icon. This opens
the status window.
2. On the left side of the status window, select the appropriate Printer icon.
3. If available at the top of the status window, select Supplies. Otherwise, you can also
scroll down to Supplies Status.
4. Click Order Supplies. The browser opens to the supplies purchasing page.
5. Select the supplies you wish to order.
Supplies, accessories, and part numbers
Part
Part number
J6073A
Type/size
Memory
Printer hard disk
Q2630A
Synchronous 128 MB DIMM
(SDRAM)
Q2631A
Synchronous 256 MB DIMM
(SDRAM)
Accessories
J7934A
C9669B
C7130B
EIO Jetdirect
Printer stand
Optional 500-sheet paper
feeder (Trays 3, 4, and 5)
Printer supplies
C9730A
C9731A
C9732A
C9733A
C9734B
Q3984A
Black print cartridge
Cyan print cartridge
Yellow print cartridge
Magenta print cartridge
Image transfer kit
Image fuser kit (110 volt)
252 Appendix B Supplies and accessories
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Supplies, accessories, and part numbers (continued)
Part
Part number
Type/size
Q3985A
Image fuser kit (220 volt)
Cables
C2946A
IEEE-1284 compliant parallel
cable, 3 m (approximately 10
feet) long, with 25-pin male/
micro 36-pin male (“C” size)
connector
Paper
C2934A
C2936A
HP Color LaserJet
Transparencies (letter)
50 sheets
HP Color LaserJet
Transparencies (A4)
50 sheets
92296T
92296U
C4179A
HP LaserJet Monochrome
transparencies (letter)
HP LaserJet Monochrome
transparencies (A4)
HP LaserJet Soft Gloss paper
(letter)
200 sheets
C4179B
Q1298A
HP LaserJet Soft Gloss paper
(A4)
200 sheets
HP LaserJet Tough paper
(letter)
Q1298B
HP LaserJet Tough paper (A4)
HPU1132
HP Premium Choice LaserJet
paper (letter)
CHP410
HP Premium Choice LaserJet
paper (A4)
HPJ1124
CHP310
HP LaserJet paper (letter)
HP LaserJet paper (A4)
Reference materials
5963-7863
HP LaserJet Printer Family
Print Media Guide
5021-0337
PCL/PJL Technical Reference
Package
For downloadable versions, go
clj5550. When connected,
select Manuals.
Ordering directly through the printer software (for printers directly connected to a
computer) 253
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254 Appendix B Supplies and accessories
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Service and Support
Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
One-year limited warranty
HP Color LaserJet 5550, HP Color LaserJet 5550n,
HP Color LaserJet 5550dn, HP Color LaserJet
5550dtn, and HP Color LaserJet 5550hdn printer
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty period, HP will replace software which does not
execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW,
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state to state, or
province to province.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
ENWW
Hewlett-Packard limited warranty statement 255
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
256 Appendix C Service and Support
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Limited warranty for print cartridges and image drums
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from
misuse, improper storage, or operation outside of the published environmental specifications
for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written
description of the problem and print samples) or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANT Y IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
ENWW
Limited warranty for print cartridges and image drums 257
HP’s Premium Protection Warranty. Color LaserJet Image Fuser
Kit and Image Transfer Kit Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship until the
printer provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage,
or operation outside of the published environmental specifications for the printer product or
(c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written
description of the problem) or contact HP customer support. At HP’s option, HP will either
replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
258 Appendix C Service and Support
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HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary
by area. Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times:
Priority on-site service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-day on-site service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP designated service zones are
available on most on-site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many
HP products. This agreement is designated for sites using 25 or more workstation products,
including printers, plotters, computers, and disk drives.
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HP maintenance agreements 259
260 Appendix C Service and Support
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Printer specifications
Physical dimensions
Product
Height
Depth
Width
Weight
HP Color
LaserJet 5550
640 mm
(25.2 in)
704 mm
(27.7 in)
577 mm
(22.7 in)
60 kg
(132 lbs)
HP Color
833 mm
(32.8 in)
718 mm
(28.25 in)
630 mm
(24.8 in)
111 kg
(246 lbs)
LaserJet 5550n
and HP Color
LaserJet 5550dn,
with optional
Tray 3 and stand
HP Color
LaserJet 5550dtn (38 in)
with optional
965 mm
718 mm
(28.25 in)
630 mm
(24.8 in)
126 kg
(279 lbs)
Trays 2 and 3
and stand
HP Color
LaserJet
1097 mm
(43.2 in)
718 mm
(28.25 in)
630 mm
(24.8 in)
141 kg
(312 lbs)
5550hdn with
optional Trays 3,
4, and 5 and stand
ENWW
261
Electrical specifications
Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This may damage the printer and void the product warranty.
WARNING!
110-Volt Models
230-Volt Models
Power Requirements
110-127V (+/- 10%)
50/60 Hz (+/- 2 Hz)
220-240V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Rated short term current
7.0 Amps
3.0 Amps
Power Consumption (average, in watts)1
Printing (28 PPM)2 Ready4
Product Model
PowerSave
(Sleep 2)3
Off
HP Color
LaserJet 5550
611 W
614 W
630 W
630 W
632 W
93 W
93 W
93 W
93 W
93 W
23 W
24 W
24 W
24 W
28 W
0.3 W
0.3 W
0.3 W
0.3 W
0.3 W
HP Color
LaserJet 5550n
HP Color
LaserJet 5550dn
HP Color
LaserJet 5550dtn
HP Color
LaserJet 5550hdn
support/clj5550 for current information.
2 Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3 Default time from Ready Mode to Sleep 2 = 30 minutes.
4 Heat dissipation in Ready Mode = 318 BTU/Hour.
Operating environment specifications
Environment
Temperature
Humidity
Allowed
15 to 27°C (59 to 81°F)
10 to 70% RH
information.
Note
262 Appendix D Printer specifications
ENWW
Acoustic emissions1, 2
Sound Power Level
Declared Per ISO 9296
Printing (28 PPM)
Ready
LWAd=6.6 Bels (A) [66 dB (A)]
LWAd=4.9 Bels (A) [49 dB (A)]
Sound Pressure Level - Bystander Position
Declared Per ISO 9296
Printing (28 PPM)
Ready
LpAm=49dB (A)
LpAm=33 dB (A)
support/clj5550 for current information.
2 Configuration tested: Base unit printing A4 monochrome from standard tray.
ENWW
Acoustic emissions1, 2 263
Regulatory information
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy. If this equipment is not
installed and used in accordance with the instructions, it may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
●
●
●
reorient or relocate the receiving antenna.
increase separation between equipment and receiver.
connect equipment to an outlet on a circuit different from that to which the receiver is
located.
●
consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Note
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.
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FCC regulations 265
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally
sound manner. This product has been designed with several attributes to minimize impacts
on the environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in PowerSave mode, which saves natural resources
and saves money without affecting the high performance of this printer. This product
qualifies for ENERGY STAR®, which is a voluntary program to encourage the development
of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection
Agency. As an ENERGY STAR® partner, Hewlett-Packard Company has determined that
this product meets ENERGY STAR® Guidelines (version 3.0) for energy efficiency. For
Paper use
This product’s optional automatic duplex feature (two-sided printing) can reduce paper
usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams have markings according to international standards that
enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet Printing Supplies
In many countries/regions, this product’s printing cartridges can be returned to HP through
the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback
program is available in over 48 countries/regions. Multi-lingual program information and
instructions are included in every new HP LaserJet print cartridge and supplies package.
266 Appendix E Regulatory information
ENWW
HP Printing Supplies Returns and Recycling Program
Information
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more
than 47 million used LaserJet printer cartridges that otherwise might have been discarded in
the world’s landfills. The HP LaserJet printer cartridges and supplies are collected and bulk-
shipped to our resource and recovery partners, who disassemble the cartridges. After a
thorough quality inspection, selected parts are reclaimed for use in new cartridges.
Remaining materials are separated and converted into raw materials for use by other
industries to make a variety of useful products.
●
U.S. returns—For a more environmentally responsible return of used cartridges and
supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges
together and use the single, pre-paid, and pre-addressed UPS label that is supplied in
the package. For more information in the U.S., call 1-800-340-2445 or visit the
●
Non-U.S. recycling returns—Non-U.S. customers should call the local HP Sales and
regarding availability of the HP Supplies Returns and Recycling Program.
Recycled paper
This product is capable of using recycled papers when the paper meets the guidelines
outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the
use of recycled paper according to EN12281:2002.
Material restrictions
This product does not contain batteries.
This product does not contain added mercury.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) can be obtained by contacting http://www.hp.com/go/
msds.
For more information
On HP environmental programs, including:
●
●
●
●
●
Product environmental profile sheet for this and many related HP products
HP’s commitment to the environment
HP’s environmental management system
HP’s end-of-life product return and recycling program
Material Safety Data Sheets
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Environmental product stewardship program 267
Declaration of Conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
Regulatory Model Number:4)
HP Color LaserJet 5550/5550n/5550dn/5550dtn/5550hdn
BOISB-0310-00
Including
Q3956A -- Optional 500-Sheet Input Tray
Q9669A -- Optional Printer Stand
All
Product Options:
conforms to the following Product Specifications:
Safety:
IEC 60950:1999 / EN60950: 2000
IEC 60825-1:1993 +A1:1997 +A2:2001 / EN 60825-1:1994 +A11:1996 +A2:2001
(Class 1 Laser/LED Product)
GB4943-2001
CISPR 22:1997 / EN 55022:1998 Class B1)3)
EN 61000-3-2:1995 / A14
EMC:
EN 61000-3-3:1995 / A1
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2), ICES-003, Issue 3
AS / NZS 3548:1995 + A1 + A2, GB9254-1998, GB17625.1-1998, CNS13438
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-Marking accordingly
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems Compliance testing of product to
standard with exception of Clause 9.5, which is not yet in effect.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) The product includes LAN (Local Area Network) options. When the interface cable is attached to LAN connectors, the product meets the
requirements of EN55022 and CNS13438 Class A in which case the following applies: “Warning – This is a class A product. In a domestic
environment this product may cause radio interference in which case the user may be required to take adequate measures”.
4) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
Boise, Idaho 83713, USA
5 December 2003
For regulatory topics only:
Australia Contact
European Contact
Product Regulations Manager, Hewlett-Packard Australia, Ltd. 31-41 Joseph Street Blackburn, Victoria 3130, Australia
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe Herrenberger Straße 140 Böblingen, D-71034, Germany (+49-7031-14-3143)
USA Contact
Product Relations Manager, Hewlett-Packard Company PO Box 15, Mail Stop 160 Boise, ID 83707-0015, USA
(208-396-6000)
268 Appendix E Regulatory information
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Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since August 1,
1976. Compliance is mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of Health and Human
Services (DHHS) Radiation Performance Standard according to the Radiation Control for
Health and Safety Act of 1968. Since radiation emitted inside the printer is completely
confined within protective housings and external covers, the laser beam cannot escape
during any phase of normal user operation.
Using controls, making adjustments, or performing procedures other than those specified in
this user guide may result in exposure to hazardous radiation.
WARNING!
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques.
«CEM».»
EMI statement (Korea)
VCCI statement (Japan)
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Safety statements 269
Laser Statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet 5550, HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color
LaserJet 5550dtn, HP Color LaserJet 5550hdn laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen
pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 5550, HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color
LaserJet 5550dtn, HP Color LaserJet 5550hdn -kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista,
paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin
säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
270 Appendix E Regulatory information
ENWW
Glossary
bidirectional communication
Two-way data transmission.
bin
A receptacle for holding printed pages.
BOOTP
Abbreviation for “Bootstrap Protocol,” an Internet protocol that allows a
computer to find its own IP address.
chooser
A Macintosh accessory that allows you to select a device.
control panel
The area on the printer that contains buttons and a display screen. Use the
control panel to set printer settings and to get information about the printer
status.
default
DHCP
The normal or standard setting for hardware or software.
Abbreviation for “dynamic host configuration protocol.” DHCP enables
individual computers or peripherals connected to a network to find their own
configuration information, including the IP address.
DIMM
Abbreviation for “dual in-line memory module.” A small circuit board that
holds memory chips.
duplex
EIO
A feature that allows printing on both sides of a sheet of paper.
Abbreviation for “Enhanced Input/Output.” A hardware interface used for
adding an internal print server, network adaptor, hard disk, and other plug-in
functionality for HP printers.
Emulated PostScript
Software that emulates Adobe PostScript, a programming language that
describes the appearance of the printed page.
EPS
FIR
Abbreviation for “Encapsulated PostScript”: a type of graphics file.
Abbreviation for “Fast InfraRed.” InfraRed wireless printing.
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Glossary 271
firmware
Programming instructions that are stored in a read-only memory unit inside
the printer.
font
A complete set of letters, numerals, and symbols in a typeface.
The assembly that uses heat to fuse the toner onto the paper or other media.
Various shades of gray.
fuser
grayscale
halftone pattern
A halftone pattern uses differing sizes of ink dots to produce a continuous-
tone image such as a photograph.
HP Jetdirect
HP product for network printing.
HP Web Jetadmin
HP trademarked Web-based printer control software that lets you use a
computer to manage any peripheral connected to an HP Jetdirect print server.
I/O
Abbreviation for “input/output” and refers to computer port settings.
The unique number assigned to a computer device connected to a network.
Abbreviation for “internetwork packet exchange/sequenced packet exchange.”
IP address
IPX/SPX
macro
A single keystroke or command that results in a series of actions or
instructions.
media
The paper, labels, transparencies, or other material on which the printer
prints the image.
memory tag
monochrome
mopy
A memory partition with a specific address.
Black and white. Devoid of color.
The HP term for “multiple original prints” capability.
A person who manages a network.
network administrator
network
A system of computers interconnected by telephone wires or other means in
order to share information.
272 Glossary
ENWW
page buffer
Temporary printer memory used to hold page data while the printer creates
an image of the page.
parallel cable
A type of computer cable often used to connect printers directly to a
computer rather than to a network.
parallel port
PCL
A connection point for a device connected with a parallel cable.
Abbreviation for “Printer Control Language.”
peripheral
An auxilliary device, such as a printer, modem, or storage system, that works
in conjunction with a computer.
personality
pixel
Distinctive features or characteristics of a printer or printer language.
Abbreviation for “picture element,” which is the smallest unit of area in an
image displayed on a screen.
PJL
Abbreviation for “Printer Job Language.”
PostScript
PPD
A trademarked page description language.
Abbreviation for “PostScript Printer Description.”
Software program that allows a computer to access printer features.
printer driver
RAM
Abbreviation for “random access memory,” a type of computer memory used
to store data that may change.
RARP
Abbreviation for “Reverse Address Resolution Protocol,” a protocol that
enables a computer or peripheral to determine its own IP address.
raster image
render
An image composed of dots.
The process of outputting text or graphics.
RJ-45
A type of connector used for data transmission over standard telephone wire.
ROM
Abbreviation for “read-only memory,” a type of computer memory used to
store data that should not be changed.
ENWW
Glossary 273
supplies
TCP/IP
Materials used by the printer that are used up and must be replaced. Supply
items for the HP Color LaserJet 5550 printer are the four print cartridges, the
transfer unit, and the fuser.
An internet protocol (developed by the U.S. Department of Defense) that has
become the global standard for communications.
toner
The fine black or colored powder that forms the image on the printed media.
transfer unit
The black plastic belt that transports the paper inside the printer and
transfers the toner from the print cartridges onto the paper.
tray
A receptacle for holding blank paper.
xerographic paper
General term for paper intended for photocopy or laser printer use.
274 Glossary
ENWW
Index
Symbols/Numerics
2-sided printing
problems 224
D
A
DIMMs (dual inline memory modules)
installing 241
accessories
ordering 251
B
E
e-mail alerts
C
configuring 141
EIO (Enhanced Input Output)
configuring 72
embedded Web server
description 24
using 116
clearable warnings
color
adjusting 126
managing 126
matching 128
sRGB 125
envelopes
jams 219
using 124
color options
errors
configuring 53
color supply out
reporting 58
F
file directory page
printing 114
flash memory card
installing 244
font list
components
locating 12
configuration page
printing 112
configuring
control panel
printing 115
buttons 32, 34
configuring 52
display 32
G
H
lights 32, 35
menus 36, 37
messages 155
overview 31
ENWW
Index 275
HP Jetdirect print servers
installing 248
HP toolbox
memory
adding 110, 239
enabling 247
menu map
using 119
description 42
printing 112
menus
HP Web Jetadmin
diagnostics 50
I/O 48
I
information 42
printing 44
resets 49
images
printing 96
input trays
configuring 43, 54, 80
IP address
displaying 53
N
networks
J
jam recovery
AppleTalk 73
setting 59
configuring 62
jams
envelopes 219
locations 181
recovery 181
software 23
K
UNIX/Linux 73
L
language
changing 59
lights 35
Windows 73
P
M
paper path test page
printing 152
personality
maintenance
agreements 259
media
envelopes 96
labels 97
letterhead 98
selecting 78
setting 56
PIN (personal identification number)
PowerSave
disabling 56
time 55
preconfiguration 13
print cartridge
transparencies 95
authentication 132
276 Index
ENWW
managing 132
non-HP 132
storing jobs
deleting 107
replacing 135
storing 133
print server card
installing 248
printing 107
storing 106
printer
supplies
connectivity 11
driver 14
ordering 251
printer information pages
troubleshooting 152
printing
supplies low
reporting 58
booklets 102
supplies out
private jobs
supplies status page
description 42
deleting 109
printing 108
printing 113
R
T
recycling
troubleshooting
checklist 151
registration page
printing 152
duplexing 219
regulations
jams 181
FCC 265
S
transparencies 218
safety statements
service
agreements 259
software
U
usage page
description 42
printing 113
applications 25
installing 18, 23
macintosh 17
networks 23
utilities 24
special situations
specifications
W
warranty
product 255
wireless printing
Bluetooth 74
acoustic 263
electrical 262
humidity 264
temperature 264
ENWW
Index 277
278 Index
ENWW
© 2004 Hewlett-Packard Development Company, L.P.
*Q3713-90913*
*Q3713-90913*
www.hp.com
Q3713-90913
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