Owner’s Manual
Model
DFR2551L
DFR2551G
6908922359
6908922459
IMPORTANT SAFETY INFORMATION: Always read this manual first
before attempting to install or use this fireplace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
7213950100R04
Welcome & Congratulations
Thank you and congratulations for purchasing an electric fireplace from
Dimplex. Please use our convenient online registration page to record
your model and serial numbers for future reference at
Rating Label with
Model Number
Serial Number
Label
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, fire hazard and will void the warranty.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at:
For Troubleshooting and Technical Support
OR
Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
3
IMPORTANT INSTRUCTIONS
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
⑦ Never locate this heater where
it may fall into a bathtub or other
water container.
⑧ Do not run cord under carpet-
ing. Do not cover cord with throw
rugs, runners, or the like. Arrange
cord away from traffic area and
where it will not be tripped over.
① Read all instructions before
using this heater.
② This heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
⑨ To disconnect heater, turn
controls to off, then remove plug
from outlet.
⑩ Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or fire, or
damage the heater.
ꢀWARNING: High tempera-
tures may be generated under
certain abnormal conditions.
Do not partially or fully cover
or obstruct the front of this
heater.
⑪ To prevent a possible fire, do
not block air intakes or exhaust in
any manner.
③ Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
⑫ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or flammable
liquids are used or stored.
④ Always unplug the heater when
not in use.
⑬ Do not modify the heater.
Use it only as described in this
manual. Any other use not recom-
mended by the manufacturer may
cause fire, electric shock, or injury
to persons.
⑤ Do not operate any heater with
a damaged cord or plug, or if the
heater has malfunctioned, or if it
has been dropped or damaged
in any manner, contact Dimplex
Technical Service at 1-888-346-
7539.
⑭ To reduce the risk of electric
shock, this heater has a polarized
plug (one blade is wider than the
⑥ Do not use outdoors.
4
IMPORTANT INSTRUCTIONS
other). This plug will fit in a polar-
ized outlet only one way. If the
plug does not fit fully in the outlet,
reverse the plug. If it still does not
fit, contact a qualified electrician
to install the proper outlet. Do
not change the plug in any way.
Always plug heaters directly into a
wall outlet/receptacle. Never use
with an extension cord or relo-
catable power tap (outlet/power
strip).
vibration and store so as to avoid
damage.
WARNING: Remote control
contains a small battery. Keep
away from children. If swallowed,
seek medical attention immedi-
ately.
WARNING: Do not install bat-
tery backwards, charge, put in fire
or mix with used or other battery
types - may explode or leak caus-
ing injury.
⑮ Do not burn wood or other
materials in the fireplace.
! NOTE: Changes or modifica-
tions not expressly approved by
the party responsible for compli-
ance could void user's authority to
⑯ Do not strike the front glass.
⑰ Always use a certified electri-
cian should new circuits or outlets operate the equipment.
be required.
⑱ Always use properly grounded,
fused and polarized outlets.
⑲ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
heater.
⑳ When transporting or storing
the heater and cord, keep in a
dry place, free from excessive
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
5
Fireplace Installation
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk of
fire, electric shock or injury to per-
sons.
Figure 1
WARNING: Construction and
electrical outlet wiring must comply
with local building codes and other
applicable regulations to reduce the
risk of fire, electric shock and injury
to persons.
4. Secure the top bracket to fire-
box using screws provided in
the hardware bag. (Figure 1)
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of fire,
electric shock or injury to persons,
always use a licensed electrician.
Dimplex Mantel Installation
Depending on the available space
within the mantel cavity, the unit
can be secured to the mantel at the
bottom side or back. Remove the
screw on the bottom flange in the
most appropriate place for securing
and using the provided L-bracket
and the screw that was removed
attach the firebox to the mantel.
(Figure 3)
WARNING: To reduce the risk
of fire, do not store or use gaso-
line or other flammable vapors or
liquids in the vicinity of the heater.
Front Glass Installation
1. Unpack the glass assembly.
2. If applicable, carefully pour and
evenly distribute the supplied
media in the Media tray of the
firebox. (Figure 2)
! NOTE: There are no guide
holes provided for the L-Brackets in
the mantel.
3. Hang bottom bracket on screw
at the bottom of the firebox.
(Figure 1)
6
Fireplace Installation
Figure 2
Custom Installation
1. Mark the desired location on the
floor and store the fireplace in a
safe, dry and dust free location.
2. Frame an opening of 24.0 in.
(610 mm) wide x 18 ½ in. (470
mm) high x 7 ⅞ in. (200 mm)
deep (Figure 4).
Media
Tray
Figure 3
Option #1 - The power cord can
be lead from behind the trim and
along the wall to an outlet near the
fireplace.
Option #2 - A new outlet can be
installed inside the new frame con-
struction. Plug the unit directly into
a 15 A, 120 V outlet.
! NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not essential
in all cases. A dedicated circuit will
be required if, after installation, the
circuit breaker trips or fuse blows
on a regular basis when the heater
is operating. Additional appliances
on the same circuit may exceed the
current rating of the circuit breaker.
Figure 4
3. Install the provided plastic feet
to the unit as shown in Figure 5.
CAUTION: Clearance for air
circulation beneath the fireplace
insert is provided by feet.
24.0 in.
(610 mm)
7 ⅞ in.
(200 mm)
Do not install the fireplace
7
Fireplace Installation
insert directly on carpet or
similar surfaces which may
restrict air circulation.
Bathroom Installation
This firebox must be protected by
a GFI receptacle or circuit. If a re-
ceptacle is used it must be readily
accessible.
CAUTION: If installing the fire-
place in a carpeted area, place a
one-piece, solid, flat surface under
the fireplace. Ensure that all of the
feet rest securely on this surface.
To prevent electrical shock this unit
is an electrical appliance that is not
watertight and must be installed
as to prevent water from entering
the unit. This unit must be installed
away from showers, tubs, etc.
Never locate fireplace where it may
fall into a bathtub or other water
containers.
4. The firebox is to be installed
from the front of the mantel and
inserted so that the flanges are
flush against the front surface of
the mantel.
Figure 5
Holes for plastic
feet
Wiring Diagram
L
N
ELEMENT
CUTOUT
BLOWER
MOTOR
M
+T°
M
FLICKER
MOTOR
120V
/
12V
DC
AC/DC
~
ADAPTER
AC
/
RELAY BOARD
MEDIA BED RGB LED STRIP
SWITCHBOARD
LOGSET ASSEMBLY
MEDIA BED LED ASSEMBLY
LOGSET LED ASSEMBLY
LED LIGHT ASSEMBLY
THERMISTOR
DISPLAY-CONTROL BOARD
8
Operation
Figure 6
Figure 7
A
B
F
A
C
D
E
C
D
F
E
G
H
Floating DisplayTM
A.
Standby
WARNING: This electric
firebox must be properly installed
before it is used.
Turns the unit On and Off.
→ Activated by pressing the
Standby button on the remote
or the unit.
The unit can be controlled by
either the manual controls which
are located on the upper right of
the fireplace or the remote (Figure
6 & 7).
• The unit will turn on with the
same functions that it was set
to when it was turned Off and
the intake temperature will be
indicated on the On Screen
Display.
The fireplace is supplied with an
IR multifunction remote control.
This remote control has a range
of approximately 16 ft (5 m). To
operate correctly, the remote con-
trol must be pointed towards the
Floating DisplayTM.
! NOTE: When any button is
pressed the intake tempera-
ture will be displayed on the On
Screen Display for 5 seconds.
! NOTE: Before attempting any
operation with the remote, pull
the plastic insulator strip out from
between the remote casing and
battery cover.
B.
Flame Effects
Turns the flame effect On and Off.
→ Activated by pressing the
button on the remote.
9
Operation
C.
Heat ON/OFF
D & E. Thermostat Controls
Cycles the unit sequentially
through the 3 settings: Low Heat,
High Heat and Off.
Adjusts the temperature set point
to your individual requirements.
Once the desired set temperature
is reached the heater will turn off.
The heater will cycle on and off
to maintain the desired set tem-
perature. The default temperature
setting is 72°F (22°C).
→ Activated by pressing the
button on the unit or the remote.
• Indicated by the
(low heat) or
the (high heat) icon and the
intake temperature being dis-
played on the On Screen Display,
for 5 seconds before turning off.
→ Adjusted by pressing the
to decrease the setpoint and
the
to increase the setpoint
! NOTE: After the heater is
on the remote.
switched off, there is a 60 second
fan delay, where the fan will con-
tinue running before turning off.
• The On Screen Display will in-
dicate the temperature setpoint
as it is adjusted.
! NOTE: The unit can be oper-
ated in Heat Only Mode. When
the unit is only running with the
! NOTE: Holding the
button
down, then press
will change the temperature from
°C to °F, or vice versa.
on the unit,
heater, the
(low heat) or the
(high heat) icon and the in-
take temperature will continuously
be displayed on the On Screen
Display.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
! NOTE: The heater may emit
a slight, harmless odor when first
used. This odor is a normal condi-
tion caused by initial heating of
internal heater.
Pressing the
and
buttons
on the unit at the same time and
holding for 2 seconds will disable
10
Operation
and enable the heater.
G.
Brightness
! NOTE: When the heater has
been disabled and either the
Changes the brightness of the
lights in the unit.
or the
is pressed the On
→ Adjusted by repeatedly press-
ing the corresponding button
on the remote.
Screen Display will indicate "--".
F.
Color Themes
• Indicated by the second
digit on the Floating Display™
changing to show: "H" (high),
and "L" (low).
Different presets of ambient light-
ing color combinations contained
in the unit.
→ Changed by repeatedly press-
ing the corresponding button
on the remote or the unit.
H.
Sleep Timer
The Sleep Timer can be set to
automatically shut off the fireplace
after a preset time (from 30 min-
utes to 8 hours).
• Cycles through the different
preset ambient lighting settings
of the unit, this includes differ-
ent combinations of colours of
the flame and media lighting (if
applicable).
→ To set the timer press the timer
button on either the remote or
the unit, repeatedly, until the
desired time is displayed.
! NOTE: The last theme (media
versions) or the second to last
theme (logset versions) of the
cycle is a prism where the unit cy-
cles through a variety of colours.
• The On Screen Display will
display the different times as it
is adjusted. Once the timer has
begun, pressing the
button
Pressing the
button stops the
will display the time remaining
before the unit turns Off.
cycling and holds the unit on the
preferred color, indicated by a
solid circle. When the unit is on
prism, and is cycling through the
colours, a rotating circle will be
displayed.
! NOTE: The Sleep Timer can
be cancelled at any time by
pressing the
button repeat-
edly until the sleep timer displays
nothing.
11
Operation
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
heater off and it will not come
back on without being reset. It
can be reset by unplugging the
unit and waiting 5 minutes before
plugging the unit back in.
CAUTION: If you need to con-
tinuously reset the heater, unplug
the unit and call technical support
at 1-888-346-7539.
Remote Control Battery Re-
placement
To replace the battery:
1. On the back of the remote
control, slide battery cover
open on the remote control.
2. Correctly install one 3 Volt
(CR2032 [longer life] or
CR2025) battery in the battery
holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area
12
Maintenance
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of fire, electric
shock or damage to persons.
Fireplace Cleaning
Use warm water only to clean
painted surfaces of the Compact
Fireplace. Do not use abrasive
cleaners.
Glass Cleaning
To prolong the life of your unit and
optimize the performance of your
heater, vacuum or dust the outlet
of the heater, and under and
behind your firebox, on a regular
basis.
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the front glass
panel may collect dust particles;
these can be removed by dusting
lightly with a clean dry cloth.
Servicing
Except for the cleaning described
above, an authorized service rep-
resentative should perform any
other servicing.
To remove fingerprints or other
marks, the front glass panel can
be cleaned with a damp cloth.
The front glass panel should be
completely dried with a lint free
cloth to prevent water spots. To
prevent scratching, do not use
abrasive cleaners or spray liquids
on the glass surface.
13
Warranty
products to be free from defects in
material and workmanship for a period
of 12 months from the date of the first
purchase of such product.
One Year Limited Warranty
Products to which this limited warranty
applies
The limited 12 month warranty period
also applies to any implied warranties that
may exist under applicable law. Some
jurisdictions do not allow limitations on
how long an implied warranty lasts, so
the above limitation may not apply to the
purchaser.
This limited warranty applies to your newly
purchased Dimplex electric fireplace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This
limited warranty applies to the original
purchaser of the product only and is not
transferable.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
Products excluded from this limited
warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or fitness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-346-7539, or 1367
Industrial Road, Cambridge Ontario,
Canada N3H 4W3. Please have proof
of purchase, catalogue/model and serial
numbers available when calling. Limited
warranty service requires a proof of
purchase of the product.
What Dimplex will do in the event of a
defect
What this limited warranty covers and for
how long
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during the 12 month limited warranty
period you have the following rights:
Products covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
14
Warranty
•
Dimplex will in its sole discretion
either repair or replace such
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
defective product or part without
charge. If Dimplex is unable to repair
or replace such product or part,
or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part.
•
•
Limited warranty service will be
performed solely by dealers or
service agents of Dimplex authorized
to provide limited warranty services.
The purchaser is responsible for
removal and transportation of such
product or part (and any repaired
or replacement product or part) to
and from the authorized dealer’s or
service agent’s place of business.
•
•
This limited warranty does not
entitle the purchaser to on-site or
in-home services. On-site or in-home
services may be performed at the
purchaser’s specific request and
expense at Dimplex’s then-current
rates for such services.
SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO THE PURCHASER.
Dimplex will not be responsible for,
and the limited warranty services
shall not include, any expense
incurred for installation or removal
of the product or part (or any
replacement product or part) or
any labour or transportation costs.
Such costs shall be the purchaser’s
responsibility.
How State and Provincial law apply
This limited warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
15
Technical Support
Technical and troubleshooting support, as well as a list of re-
placement parts can be found on
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N3H 4W3
© 2016 Dimplex North America Limited
16
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