HEOS Link QUICK START GUIDE
HEOS Link QUICK START GUIDE
STEP 1: UNPACK
Carefully unpack your new HEOS Link.
Verify that the following items are included in the box.
2
STEP 2: PLACE
Place the HEOS Link at a convenient location near the amplification device you
are connecting it to.
HEOS Link QUICK START GUIDE
STEP 3: CONNECT
Connect the HEOS Link to an
1
Connect the power cord to the
HEOS Link and a wall outlet.
2
available input on your amplifier using
the included analog RCA cables.
Your amplifier or AV receiver
AUDIO IN
R
L
R
R
L
L
OPTIONAL
If you are connecting the HEOS Link to a wired network, connect the included Ethernet cable between the
HEOS Link and your router. Do not connect the Ethernet cable if you are connecting your HEOS Link to a
wireless network.
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STEP 4: CONTROL
Download the
1
Launch the HEOS App
and follow the instructions
in the app.
2
HEOS by Denon App.
SM
Go to the App Store or
TM
to Google Play and search for
“HEOS by Denon” to download
and install.
5
HEOS Link QUICK START GUIDE
STEP 5: ADD DEVICE
Settings
Music
2
1
Add Device
ENJOY!
For further information, please visit HEOSbyDenon.com
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BASIC TROUBLESHOOTING
My HEOS device won’t connect to my network using the audio cable
•
Make sure your mobile device is connected to your wireless network before setting up your HEOS device.
•
Alternatively, you can connect your HEOS device to your network router using the included Ethernet cable. Once connected via
Ethernet, the HEOS by Denon App should recognize the HEOS device and you can manually move it to your wireless network
using Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message “Device was not found”
•
Move your HEOS device closer to your wireless router.
•
Your HEOS device and controller device may not be on the same network. Verify that the controller device is on the same network
as your HEOS device. This is usually configured under the Settings feature on your mobile device. If you have more than one
network, your device may hop to a different network as you move around your home.
•
Make sure you don’t have any other electronic devices interfering with your wireless network signals. Microwave ovens, cordless
phones, and some televisions can cause wireless network interference.
•
If your HEOS devices are located far away from your router, consider adding a wireless range extender like the HEOS Extend.
•
In case your wireless router is incompatible with your HEOS device, please use the optional HEOS Extend Wireless Range
Extender and hard-wire it to your router.
Music cuts out or delays sometimes
•
Make sure your Internet connection is operating correctly.
•
If you are sharing your network with other users or devices, they may be using most of your bandwidth
(especially if they are streaming video).
•
Make sure your HEOS devices are within range of your wireless network.
•
Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…).
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HEOS Link QUICK START GUIDE
I hear a delay when using the AUX Input with my TV
•
If you are connecting the AUX input with your cable or satellite box for enjoying TV audio through multiple HEOS devices, you may
hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS system must buffer
the audio before it sends it out to the devices so that it arrives at all devices at the same time.
•
You can avoid this delay by listening only to the HEOS device which is directly connected to the set top box.
Connecting to a network using WPS
If your wireless router support WPS (Wi-Fi Protected Setup™) your HEOS wireless device can optionally connect to your network
using the “Push Button” method by following these steps:
1. Press the WPS button on your router.
2. Within 2 minutes, Press and Hold the Connect button on the rear panel of the HEOS device for 5 seconds.
3. The LED on the front of the HEOS device will flash green for several seconds as it connects to your router.
4. When the connection is complete, the LED on the front of the HEOS device will turn solid blue.
Resetting Your Device
Resetting your HEOS device will clear out the wireless network settings, EQ, and name but retain it’s current software.
You will have to use Settings->Add Device to reconnect the device to your home network before it can be used.
To reset your HEOS device, gently insert a small paperclip into the Reset button hole on the back and hold it in until the front LED
begins to flash amber.
Restoring the Device to Factory Defaults
Restoring the HEOS device to its factory defaults will clear all of the settings and restore the original software which was installed at
the factory.
Caution: All settings will be erased and the software will likely be downgraded!
To restore your HEOS device to the factory defaults, unplug the power cable from the power outlet. Insert a small paperclip into the
Reset button hole on the back, reconnect the power cable, and hold it in until the front LED begins to flash amber.
Google Play is a trademark of Google Inc.
Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance.
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CONTACT Denon
For US & Canada only:
If you need further assistance with your HEOS Product,
please contact HEOS by Denon Customer Support Services below:
Website
Email
Live Chat
Telephone
Toll Free
(855) 499 2820
(M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)
HEOS Link QUICK START GUIDE
D&M Holdings Inc,
Printed in China.
54111120700AD
HEOSbyDenon.com
HEOS Link V01
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