DELL VOSTRO 1310 User Manual
Dell™ Vostro™ 1310, 1510, 1710, and 2510  
Setup and Quick Reference Guide  
This guide provides a features overview, specifications, and quick setup,  
software, and troubleshooting information for your computer.  
For more information about your operating system, devices,  
and technologies, see the Dell Technology Guide at support.dell.com  
Models PP36S, PP36L, and PP36X  
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m  
Contents  
1
About Your Computer  
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7
Front View .  
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7
Back View .  
8
9
Battery Removal .  
Wireless Switch .  
10  
2
Setting Up Your Computer  
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11  
Quick Setup  
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11  
Connecting to the Internet .  
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13  
Setting Up Your Internet Connection .  
14  
Transferring Information to a New Computer .  
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15  
15  
15  
Microsoft Windows Vista  
® ®  
Microsoft Windows XP Operating System .  
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3
4
Specifications  
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19  
31  
Troubleshooting  
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Tools .  
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31  
31  
31  
Power Lights  
Beep Codes .  
Contents  
3
Error Messages .  
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33  
38  
Dell Diagnostics.  
Solving Problems  
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40  
41  
42  
43  
45  
45  
Power Problems  
Memory Problems  
Lockups and Software Problems .  
Dell Technical Update Service .  
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Dell Support Utility  
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5
Reinstalling Software  
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47  
Drivers .  
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47  
47  
47  
Identifying Drivers  
Reinstalling Drivers and Utilities .  
Restoring Your Operating System .  
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50  
50  
52  
53  
55  
® ®  
Using Microsoft Windows System Restore .  
Using Dell™ Factory Image Restore  
Using the Operating System Media.  
Using the Operating System Media.  
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6
7
Finding Information  
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57  
59  
Getting Help  
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Obtaining Assistance  
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59  
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61  
61  
Technical Support and Customer Service  
DellConnect™.  
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Online Services .  
AutoTech Service .  
Automated Order-Status Service .  
4
Contents  
Problems With Your Order.  
Product Information . .  
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61  
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62  
64  
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Returning Items for Warranty Repair or Credit .  
Before You Call  
Contacting Dell  
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Index  
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65  
Contents  
5
6
Contents  
About Your Computer  
Front View  
1
2
3
4
5
6
9
A
16  
15  
7
14  
13  
8
12  
9
10  
11  
About Your Computer  
7
   
1
3
5
display  
2
4
6
power button  
keyboard status lights  
keyboard  
device status lights  
media controls (volume,  
forward, reverse, stop, play,  
eject)  
7
9
security cable slot  
8
optical device/media bay  
USB connectors (2)  
10 IEEE 1394 connector  
11 fingerprint reader (optional) 12 touch pad  
13 touch pad buttons (2)  
14 8-in-1 card reader slot  
15 audio connectors (2)  
16 power and battery charge  
lights  
Back View  
1
2
8
3
7
4
6
5
8
About Your Computer  
 
1
3
5
7
wireless switch  
2
4
6
8
ExpressCard/54 slot  
air vents  
USB connectors (2)  
AC Adapter connector  
video connector  
network connector  
battery  
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air  
vents. Do not store your Dell™ computer in a low-airflow environment, such as a  
closed briefcase, while it is running. Restricting the airflow can damage the  
computer or cause a fire. The computer turns on the fan when the computer gets  
hot. Fan noise is normal and does not indicate a problem with the fan or the  
computer.  
Battery Removal  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
CAUTION: Using an incompatible battery may increase the risk of fire or  
explosion. Replace the battery only with a compatible battery purchased from  
Dell. The battery is designed to work with your Dell™ computer. Do not use a  
battery from other computers with your computer.  
CAUTION: Before removing or replacing the battery, turn off the computer,  
disconnect the AC adapter from the electrical outlet and the computer, disconnect  
the modem from the wall connector and computer, and remove any other external  
cables from the computer.  
About Your Computer  
9
 
For more information about the battery, see the Dell Technology Guide at  
support.dell.com.  
Wireless Switch  
Use the wireless switch to locate networks or to enable or disable wireless  
network devices. For more information about the wireless switch, see the  
Dell Technology Guide on your computer or at support.dell.com. For  
information about connecting to the Internet, see "Connecting to the  
Internet" on page 13.  
10  
About Your Computer  
 
Setting Up Your Computer  
Quick Setup  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
CAUTION: The AC adapter works with electrical outlets worldwide. However,  
power connectors and power strips vary among countries. Using an incompatible  
cable or improperly connecting the cable to the power strip or electrical outlet  
may cause fire or equipment damage.  
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the  
connector, not the cable itself, and pull firmly but gently to avoid damaging the  
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the  
connector on the AC adapter to avoid damaging the cable.  
1
Connect the AC adapter to the AC adapter connector on the computer  
and to the electrical outlet.  
2
Connect the network cable (not provided) (optional).  
Setting Up Your Computer  
11  
   
3
Connect USB devices, such as a mouse or keyboard (optional).  
4
Connect IEEE 1394 devices, such as a media player (optional).  
5
Open the computer display and press the power button to turn on the  
computer.  
NOTE: It is recommended that you turn on and shut down your computer at  
least once before you install any cards or connect the computer to a docking  
device or other external device, such as a printer.  
12  
Setting Up Your Computer  
6
Connect to the Internet (optional). See "Connecting to the Internet" on  
page 13 for more information.  
4
5
3
3
2
2
1
1
1
Internet service  
wireless router  
2
4
cable or DSL modem  
3
laptop computer with network  
adapter  
5
laptop computer with wireless  
network card  
Connecting to the Internet  
NOTE: ISPs and ISP offerings vary by country.  
To connect to the Internet, you need a modem or network connection and an  
Internet service provider (ISP). If you are using a dial-up connection, connect  
a telephone line to the modem connector on your computer and to the  
telephone wall connector before you set up your Internet connection. If you  
are using a DSL or cable/satellite modem connection, contact your ISP or  
cellular phone service for setup instructions.  
Setting Up Your Computer  
13  
     
Setting Up Your Internet Connection  
To set up an Internet connection with a desktop shortcut provided by your ISP:  
1
2
3
Save and close any open files, and exit any open programs.  
®
®
Double-click the ISP icon on the Microsoft Windows desktop.  
Follow the instructions on the screen to complete the setup.  
If you do not have an ISP icon on your desktop or if you want to set up an  
Internet connection with a different ISP, perform the steps in the appropriate  
section below.  
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you  
have successfully connected in the past, the ISP might have a service outage.  
Contact your ISP to check the service status, or try connecting again later.  
NOTE: Have your ISP information ready. If you do not have an ISP, consult the  
Connect to the Internet wizard.  
Microsoft® Windows® XP Operating System  
1
2
3
Save and close any open files, and exit any open programs.  
Click Start→Internet Explorer→Connect to the Internet  
.
In the next window, click the appropriate option:  
•
•
•
If you do not have an ISP, click Choose from a list of Internet service  
providers (ISPs)  
.
If you have already obtained setup information from your ISP but you  
did not receive a setup CD, click Set up my connection manually  
.
If you have a setup CD, click Use the CD I got from an ISP.  
4
Click Next.  
If you selected Set up my connection manually in step 3, continue to  
step 5. Otherwise, follow the instructions on the screen to complete  
the setup.  
NOTE: If you do not know which type of connection to select, contact  
your ISP.  
5
6
Click the appropriate option under How do you want to connect to the  
Internet?, and click Next  
.
Use the setup information provided by your ISP to complete the setup.  
14  
Setting Up Your Computer  
   
Microsoft Windows Vista®  
1
2
3
4
Save and close any open files, and exit any open programs.  
Click the Windows Vista Start button  
→Control Panel  
Under Network and Internet, click Connect to the Internet  
.
In the Connect to the Internet window, click either Broadband (PPPoE)  
or Dial-up, depending on how you want to connect:  
•
Choose Broadband if you will use a DSL, satellite modem, cable TV  
modem, or Bluetooth wireless technology connection.  
•
Chose Dial-up if you will use a dial-up modem or ISDN.  
NOTE: If you do not know which type of connection to select, click Help me  
choose or contact your ISP.  
5
Follow the instructions on the screen and use the setup information  
provided by your ISP to complete the setup.  
Transferring Information to a New Computer  
Microsoft Windows Vista®  
1
Click the Windows Vista Start button  
, and then click Transfer files  
and settings→Start Windows Easy Transfer.  
2
3
In the User Account Control dialog box, click Continue.  
Click Start a new transfer or Continue a transfer in progress  
.
Follow the instructions provided on the screen by the Windows Easy  
Transfer wizard.  
Microsoft® Windows® XP Operating System  
Windows XP provides the Files and Settings Transfer Wizard to move data  
from a source computer to a new computer.  
You can transfer the data to the new computer over a network or serial  
connection, or you can store it on removable media, such as a writable CD,  
for transfer to the new computer.  
Setting Up Your Computer  
15  
       
NOTE: You can transfer information from an old computer to a new computer by  
directly connecting a serial cable to the input/output (I/O) ports of the two  
computers.  
For instructions on setting up a direct cable connection between two computers,  
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable  
Connection Between Two Computers in Windows XP. This information may not be  
available in certain countries.  
For transferring information to a new computer, you must run the Files and  
Settings Transfer Wizard.  
Running the Files and Settings Transfer Wizard With the Operating System Media  
NOTE: This procedure requires the Operating System media. This media is optional  
and may not be included with certain computers.  
To prepare a new computer for the file transfer:  
1
2
Open the Files and Settings Transfer Wizard: click Start→All Programs→  
Accessories→System Tools→Files and Settings Transfer Wizard  
When the Files and Settings Transfer Wizard welcome screen appears,  
click Next  
.
.
3
4
On the Which computer is this? screen, click New Computer→Next  
On the Do you have a Windows XP CD? screen, click I will use the wizard  
from the Windows XP CD→Next  
.
.
5
When the Now go to your old computer screen appears, go to your old or  
source computer. Do not click Next at this time.  
To copy data from the old computer:  
1
2
On the old computer, insert the Windows XP Operating System media.  
On the Welcome to Microsoft Windows XP screen, click Perform  
additional tasks  
.
3
4
5
Under What do you want to do?, click Transfer files and settings→Next  
.
On the Which computer is this? screen, click Old Computer→Next  
.
On the Select a transfer method screen, click the transfer method you prefer.  
16  
Setting Up Your Computer  
6
7
On the What do you want to transfer? screen, select the items you want to  
transfer and click Next  
.
After the information has been copied, the Completing the Collection  
Phase screen appears.  
Click Finish  
.
To transfer data to the new computer:  
1
2
On the Now go to your old computer screen on the new computer,  
click Next  
.
On the Where are the files and settings? screen, select the method you  
chose for transferring your settings and files and click Next  
.
The wizard reads the collected files and settings and applies them to your  
new computer.  
When all of the settings and files have been applied, the Finished  
screen appears.  
3
Click Finished and restart the new computer.  
Running the Files and Settings Transfer Wizard Without the Operating  
System Media  
To run the Files and Settings Transfer Wizard without the Operating System  
media, you must create a wizard disk that will allow you to create a backup  
image file to removable media.  
To create a wizard disk, use your new computer with Windows XP and  
perform the following steps:  
1
2
Open the Files and Settings Transfer Wizard: click Start→All Programs→  
Accessories→System Tools→Files and Settings Transfer Wizard  
When the Files and Settings Transfer Wizard welcome screen appears,  
click Next  
.
.
3
4
On the Which computer is this? screen, click New Computer→Next  
.
On the Do you have a Windows XP CD? screen, click I want to create a  
Wizard Disk in the following drive→Next.  
5
Insert the removable media, such as a writable CD, and click OK.  
Setting Up Your Computer  
17  
6
7
When the disk creation completes and the Now go to your old  
computermessage appears, do not click Next.  
Go to the old computer.  
To copy data from the old computer:  
1
2
On the old computer, insert the wizard disk, and click Start→Run  
In the Open field on the Run window, browse to the path for fastwiz  
(on the appropriate removable media) and click OK  
.
.
3
4
5
6
On the Files and Settings Transfer Wizard welcome screen, click Next  
.
On the Which computer is this? screen, click Old Computer→Next  
.
On the Select a transfer method screen, click the transfer method you prefer.  
On the What do you want to transfer? screen, select the items you want to  
transfer and click Next  
.
After the information has been copied, the Completing the Collection  
Phase screen appears.  
7
Click Finish.  
To transfer data to the new computer:  
1
2
On the Now go to your old computer screen on the new computer,  
click Next  
.
On the Where are the files and settings? screen, select the method you  
chose for transferring your settings and files and click Next. Follow the  
instructions on the screen.  
The wizard reads the collected files and settings and applies them to your  
new computer.  
When all of the settings and files have been applied, the Finished screen  
appears.  
3
Click Finished and restart the new computer.  
NOTE: For more information about this procedure, search support.dell.com for  
document #154781 (What Are The Different Methods To Transfer Files From My  
®
®
Old Computer To My New Dell™ Computer Using the Microsoft Windows XP  
Operating System?).  
NOTE: Access to the Dell™ Knowledge Base document may not be available in  
certain countries.  
18  
Setting Up Your Computer  
Specifications  
NOTE: Offerings may vary by region. For more information regarding the  
configuration of your computer, click Start→Help and Support and select the option  
to view information about your computer.  
Processor  
Processor type  
Dell™ Vostro™ 1310, 1510, and 1710:  
®
• Intel Core  
™
2 Duo (1.4–2.6 GHz)  
®
®
• Intel Celeron (1.8  
–
2.0 GHz)  
Dell™ Vostro™ 2510:  
®
• Intel Core™2 Duo (1.4–2.6 GHz)  
L2 cache  
• 2 MB, 3 MB, 4MB, or 6 MB (Intel Core  
2 Duo)  
• 1 MB (Intel Celeron)  
Front-side bus frequency  
Vostro 1310, 1510, 1710, and 2510:  
• 533 MHz or 800 MHz  
System Information  
Chipset  
Vostro 1310, 1510, and 1710:  
• Intel GM965 Express chipset for  
integrated graphics  
• Intel PM965 chipset for discrete graphics  
Vostro 2510:  
• Intel PM965  
64 bit  
Data bus width  
DRAM bus width  
Processor address bus width  
Flash EPROM  
dual channel 64-bit bus  
32 bit  
1 MB  
Specifications  
19  
   
ExpressCard  
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support  
PC Cards.  
ExpressCard controller  
ExpressCard connector  
integrated  
• 54-mm ExpressCard slot (supports both  
USB- and PCIe-based interfaces)  
Cards supported  
ExpressCard/54 (54 mm) (2.126 inches)  
ExpressCard/34 (34mm) (1.339 inches)  
54 mm (2.126 inches)  
ExpressCard connector size  
8-in-1 Memory Card Reader  
8-in-1 memory card controller  
8-in-1 memory card connector  
Cards supported  
O2MICRO OZ129  
8-in-1 combo card connector  
• Secure Digital (SD)  
• SDIO  
• MultiMediaCard (MMC)  
• Memory Stick  
• Memory Stick Pro  
• xD-Picture Card  
• Hi Speed-SD  
• Hi Density-SD  
Memory  
Memory module connector  
Memory module capacity  
2 DIMM slots  
Vostro 1310, 1510, and 1710:  
512 MB, 1 GB, or 2 GB  
Vostro 2510:  
1 GB or 2 GB  
Memory type  
Vostro 1310, 1510, 1710, and 2510:  
DDR2 667 MHz  
20  
Specifications  
 
Memory (continued)  
Minimum memory  
Vostro 1310, 1510, and 1710:  
512 MB  
Vostro 2510:  
1 GB  
Maximum memory  
4 GB  
NOTE: In order to take advantage of the dual-channel bandwidth capability, both  
memory slots must be populated.  
NOTE: The available memory displayed does not reflect the complete maximum  
memory installed because some memory is reserved for system files.  
Ports and Connectors  
Audio  
microphone connector, stereo  
headphone/speakers connector  
IEEE 1394a  
4-pin connector  
Mini-Card support (internal  
expansion slots)  
Vostro 1310, 1510, 1710, and 2510:  
• one dedicated Mini-Card slot for WLAN  
• one USB-based daughter card with  
®
Bluetooth wireless technology  
(Dell™ Wireless 360)  
RJ-45 port  
Network adapter  
USB  
Vostro 1310, 1510, and 2510:  
• four USB ports  
Vostro 1710:  
• six USB ports  
Video  
15-pin VGA video connector  
Specifications  
21  
Communications  
Modem  
supports external USB modem  
Network adapter  
Vostro 1310, 1510, 1710, and 2510:  
• 10/100/1000 Ethernet LAN on system  
board  
Wireless  
internal support for PCI-e Mini-Card WLAN  
and card with Bluetooth V2.0 wireless  
technology  
Video  
NOTE: Optional video controller upgrades are available for your computer subject to  
availability at the time of purchase.  
Video type  
Vostro 1310, 1510, and 1710 integrated:  
• integrated on system board  
• discrete video card  
Video controller  
Vostro 1310, 1510, and 2510 discrete:  
• NVIDIA GeForce 8400M GS, 64 bit  
Vostro 1710 discrete:  
• NVIDIA GeForce 8600M GS, 128 bit  
Vostro 1310, 1510, and 1710 integrated:  
• up to 256 MB of shared memory  
Vostro 1310 discrete:  
Video memory  
• 128 MB  
Vostro 1510 and Vostro 2510 discrete:  
• 256 MB  
Vostro 1710 discrete:  
• 256 MB  
LCD interface  
LVDS  
22  
Specifications  
Audio  
Audio type  
Audio codec  
Stereo conversion  
Interfaces:  
Internal  
high-definition audio (HDA)  
Realtek ALC268  
24-bit (analog-to-digital and digital-to-analog)  
Azalia  
External  
microphone-in connector, stereo  
headphone/speakers connector  
Speaker  
Vostro 1310:  
• one 2-ohm speaker  
Vostro 1510, 1710, and 2510:  
• two 2-ohm speakers  
2 W  
Internal speaker amplifier  
Volume controls  
program menus, media controls  
Display  
Type (active-matrix TFT)  
• WXGA anti-glare (Vostro 1310 and 1510)  
• WXGA TrueLife (Vostro 1310)  
• WXGA+ anti-glare (Vostro 1510 and  
1710)  
• WXGA+ TrueLife (Vostro 1510 and  
Vostro 2510)  
• WUXGA TrueLife (Vostro 1510 and 1710)  
Dimensions:  
Height  
Vostro 1310:  
• 178.8 mm (7.03 inches)  
Vostro 1510 and Vostro 2510:  
• 208.9 mm (8.224 inches)  
Vostro 1710:  
• 245.0 mm (9.64 inches)  
Specifications  
23  
Display (continued)  
Width  
Vostro 1310:  
• 286 mm (11.26 inches)  
Vostro 1510 and Vostro 2510:  
• 333.1 mm (13.114 inches)  
Vostro 1710:  
• 383.0 mm (15.0 inches)  
Vostro 1310:  
Diagonal  
• 339.5 mm (13.366 inches)  
Vostro 1510 and Vostro 2510:  
• 393.2 mm (15.48 inches)  
Vostro 1710:  
• 431.71 mm (17.0 inches)  
Maximum resolutions:  
WXGA  
1280 x 800 (Vostro 1310 and 1510)  
1280 x 800 (Vostro 1510 and 1710)  
1280 x 800 (Vostro 1310 and 1510)  
1440 x 900 (Vostro 1510 and 1710)  
1440 x 900 (Vostro 1510, 1710 and 2510)  
1680 x 1050 (Vostro 1510)  
1920 x 1200 (Vostro 1510 and 1710)  
60 Hz  
WXGA anti-glare  
WXGA with TrueLife  
WXGA+ anti-glare  
WXGA+ with TrueLife  
WSXGA+ with TrueLife  
WUXGA with TrueLife  
Refresh rate  
Operating angle  
0° (closed) to 160°  
Horizontal viewing angle  
40° (WXGA)  
40° (WXGA with TrueLife  
)
Controls  
Brightness can be controlled through  
keyboard shortcuts.  
24  
Specifications  
Keyboard  
Number of keys  
Vostro 1310, Vostro 1510, and Vostro 2510:  
• 84 (U.S./Canada); 85 (Europe); 88 (Japan)  
Vostro 1710:  
• 105 (U.S./Chinese); 106 (Europe/Brazil);  
109 (Japan)  
Layout  
Size:  
QWERTY/AZERTY/Kanji  
Standard  
Maximum  
full sized  
Vostro 1310, Vostro 1510, and Vostro 2510:  
• 283.1 mm x 118.9 mm x 5.2 mm (11.146 x  
4.681 x 0.205 inches)  
Vostro 1710:  
• 359.4 mm x 118.9 mm x 5.2 mm (14.15 x  
4.681 x 0.205 inches)  
Touch Pad  
X/Y position resolution  
(graphics table mode)  
240 cpi  
Size:  
Width  
Vostro 1310:  
• 63 mm (2.480 inches)  
Vostro 1510, 1710, and Vostro 2510:  
• 73.7 mm (2.902 inches)  
Vostro 1310:  
Height  
• 37 mm (1.457 inches)  
Vostro 1510, 1710, and Vostro 2510:  
• 43.1 mm (1.697 inches)  
Specifications  
25  
Battery  
Type  
Vostro 1310:  
• 4-cell "smart" lithium ion  
• 6-cell "smart" lithium ion  
• 9-cell "smart" lithium ion  
Vostro 1510 and Vostro 2510:  
• 6-cell "smart" lithium ion  
• 9-cell "smart" lithium ion  
Vostro 1710:  
• 6-cell "smart" lithium ion  
• 8-cell "smart" lithium ion  
Dimensions:  
Depth  
4 cell, 6 cell, and 8 cell:  
• 50.3 mm (1.980 inches)  
9 cell:  
• 72 mm (2.835 inches)  
Vostro 1310:  
Height  
• 4 cell and 6 cell: 19.9 mm (0.783 inch)  
• 9 cell: 20.7 mm (0.815 inch)  
Vostro 1510 and Vostro 2510  
:
• 6 cell: 19.9 mm (0.783 inch)  
• 9 cell: 20.7 mm (0.815 inch)  
Vostro 1710:  
• 6 cell and 8 cell: 20.2 mm (0.795 inch)  
Width  
Vostro 1310 , Vostro 1510, and Vostro 2510  
• 4 cell and 6 cell: 205 mm (8.071 inches)  
• 9 cell: 221.9 mm (8.736 inches)  
Vostro 1710:  
:
• 6 cell and 8 cell: 271 mm (10.67 inches)  
26  
Specifications  
Battery (continued)  
Ampere hours  
6-cell (2.6 AHr) primary battery  
6-cell (2.2 AHr) primary battery  
9-cell (2.6 AHr) primary battery  
14.8 V (4 cell)  
Voltage  
11.1 V (6 cell and 9 cell)  
2.5 hours (4 cell)  
Operating time (approximate)  
4–5 hours (6 cell)  
7 hours or more (9 cell)  
NOTE: Battery operating time varies depending  
on operating conditions and can be significantly  
reduced under certain power-intensive  
conditions (see "Power Problems" on page 41).  
AC Adapter  
Input voltage  
100–240 VAC (65 W and 90 W)  
1.5 A (65 W and 90 W)  
Input current (maximum)  
Input frequency  
50–60 Hz (65 W and 90 W)  
4.34 A (maximum at 4-second pulse)  
3.34 A (continuous)  
Output current (65 W)  
Output current (90 W)  
5.62 A (maximum at 4-second pulse)  
4.62 A (continuous)  
NOTE: On Vostro computers (except Vostro 1310) with discrete video configuration,  
you must use a 90 W AC adapter that is shipped with your computer. Using the  
incorrect AC adapter will prevent optimal system performance and produce a BIOS  
warning.  
Rated output voltage  
Dimensions (65 W):  
Height  
19.5 VDC (65 W and 90 W)  
27.8–28.6 mm (1.10–1.12 inches)  
57.9 mm (2.28 inches)  
Width  
Depth  
137.2 mm (5.40 inches)  
Specifications  
27  
AC Adapter (continued)  
Dimensions (90 W):  
Height  
33.8–34.6 mm (1.34–1.36 inches)  
60.9 mm (2.39 inches)  
153.4 mm (6.04 inches)  
0.46 kg (1.01 lb)  
Width  
Depth  
Weight (with cables)  
Temperature range  
0° to 35°C (32° to 95°F)  
Physical  
Height  
Vostro 1310:  
• 23.8–37.2 mm (0.937–1.465 inches)  
Vostro 1510 and Vostro 2510:  
• 26.2–38 mm (1.031–1.496 inches)  
Vostro 1710:  
• 29–40.5 mm (1.142–1.594 inches)  
Vostro 1310:  
Width  
• 317 mm (12.480 inches)  
Vostro 1510 and Vostro 2510:  
• 357 mm (14.055 inches)  
Vostro 1710:  
• 393 mm (15.472 inches)  
Vostro 1310:  
Depth  
• 243.2 mm (9.575 inches)  
Vostro 1510 and Vostro 2510:  
• 258 mm (10.157 inches)  
Vostro 1710:  
• 286 mm (11.26 inches)  
28  
Specifications  
Physical (continued)  
Weight  
Vostro 1310:  
• minimum 2.1 kg (4.630 lb) with 4-cell  
battery  
Vostro 1510 and Vostro 2510:  
• minimum 2.8 kg (6.173 lb) with 6-cell  
battery  
Vostro 1710:  
• minimum 3.41kg (7.51 lb) with 8-cell battery  
Environmental  
Temperature range:  
Operating  
0° to 35°C (32° to 95°F)  
Storage  
–40° to 65°C (–40° to 149°F)  
Relative humidity (maximum):  
Operating  
10% to 90% (noncondensing)  
5% to 95% (noncondensing)  
Storage  
Maximum vibration (using a random  
vibration spectrum that simulates user  
environment):  
Operating  
Storage  
0.66 GRMS  
1.3 GRMS  
Maximum shock (measured with hard  
drive in operating status and a 2-ms  
half-sine pulse for operating. Also  
measured with hard drive in head-  
parked position and a 2-ms halfsine  
pulse for storage):  
Operating  
Storage  
142 G  
163 G  
Camera (Optional)  
Still resolution  
1.3 mega-pixel  
Specifications  
29  
30  
Specifications  
Troubleshooting  
CAUTION: To guard against the likelihood of electric shock, laceration by moving  
fan blades, or other expected injuries, always unplug your computer from the  
electrical outlet before opening the cover.  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
Tools  
Power Lights  
The two-color power-button light located on the front of the computer  
illuminates and blinks or remains solid to indicate different states:  
•
•
•
If the power light is off, the computer is either turned off or is not  
receiving power.  
If the power light is steady blue and the computer is not responding,  
ensure that the display is connected and powered on.  
If the power light is blinking blue, the computer is in standby mode.  
Press a key on the keyboard, move the mouse, or press the power button  
to resume normal operation. If the power light is blinking amber, the  
computer is receiving electrical power, a device such as a memory module  
or graphics card might be malfunctioning or incorrectly installed.  
•
If the power light is steady amber, there may be a power problem or an  
internal device malfunction.  
Beep Codes  
Your computer might emit a series of beeps during start-up if the monitor  
cannot display errors or problems. This series of beeps, called a beep code,  
identifies a problem. One possible beep code consists of repetitive three short  
beeps. This beep code tells you that the computer encountered a possible  
motherboard failure.  
Troubleshooting  
31  
         
If your computer beeps during start-up:  
1
2
Write down the beep code.  
Run the Dell Diagnostics to identify a more serious cause (see "Dell  
Diagnostics" on page 38).  
Code  
Description  
Suggested Remedy  
(repetitive  
short beeps)  
1
2
BIOS checksum  
failure. Possible  
Contact Dell.  
motherboard failure.  
No memory modules  
are detected  
1
If you have two or more memory modules  
installed, remove the modules, reinstall one  
module (see your Service Manual at  
support.dell.com), and then restart the  
computer. If the computer starts normally,  
reinstall an additional module. Continue until  
you have identified a faulty module or  
reinstalled all modules without error.  
2
3
If available, install good memory of the same  
type into your computer (see your Service  
Manual at support.dell.com).  
If the problem persists, contact Dell.  
3
4
Possible system  
board failure  
Contact Dell.  
RAM Read/Write  
failure  
1
2
3
Ensure that no special memory  
module/memory connector placement  
requirements exist (see your Service Manual at  
support.dell.com).  
Verify that the memory modules that you are  
installing are compatible with your computer  
(see your Service Manual at  
support.dell.com).  
If the problem persists, contact Dell.  
32  
Troubleshooting  
Code  
Description  
Suggested Remedy  
(repetitive  
short beeps)  
5
Real-time clock  
failure. Possible  
1
2
Replace the battery (see your Service Manual  
at support.dell.com).  
battery failure or  
motherboard failure.  
If the problem persists, contact Dell.  
6
7
Video BIOS Test  
Failure  
Contact Dell.  
Contact Dell.  
CPU-cache test  
failure  
Error Messages  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
If the message is not listed, see the documentation for the operating system  
or the program that was running when the message appeared.  
AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.  
For an external mouse, check the cable connection. Enable the Pointing  
Device option in the system setup program. See your Service Manual at  
support.dell.com for more information. If the problem persists, contact Dell  
(see "Contacting Dell" on page 64).  
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command  
correctly, put spaces in the proper place, and used the correct pathname.  
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the  
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 64).  
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to  
commands from the computer.  
DATA ERROR — The hard drive cannot read the data.  
DECREASING AVAILABLE MEMORY — One or more memory modules may be  
faulty or improperly seated. Reinstall the memory modules and, if necessary,  
replace them. See your Service Manual at support.dell.com for more  
information.  
DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the  
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).  
Troubleshooting  
33  
   
DRIVE NOT READY — The operation requires a hard drive in the bay before it  
can continue. Install a hard drive in the hard drive bay. See your Service  
Manual at support.dell.com for more information.  
ERROR READING PCMCIA CARD — The computer cannot identify the  
ExpressCard. Reinsert the card or try another card. See your Service Manual  
at support.dell.com for more information.  
EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in  
nonvolatile memory (NVRAM) does not match the memory installed in the  
computer. Restart the computer. If the error appears again, contact Dell (see  
"Contacting Dell" on page 64).  
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file  
that you are trying to copy is too large to fit on the disk, or the disk is full. Try  
copying the file to a different disk or use a larger capacity disk.  
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <  
> | — Do not use these characters in filenames.  
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory  
modules and, if necessary, replace them. See your Service Manual at  
support.dell.com for more information.  
GENERAL FAILURE — The operating system is unable to carry out the  
command. The message is usually followed by specific information—for  
example, Printer out of paper. Take the appropriate action.  
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the  
drive type. Shut down the computer, remove the hard drive (see your Service  
Manual at support.dell.com), and boot the computer from a CD. Then, shut  
down the computer, reinstall the hard drive, and restart the computer. Run  
the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on  
page 38).  
HARD-DISK DRIVE CONTROLLER FAILURE 0 — The hard drive does not respond  
to commands from the computer. Shut down the computer, remove the hard  
drive (see the Service Manual on support.dell.com), and boot the computer  
from a CD. Then, shut down the computer, reinstall the hard drive, and  
restart the computer. If the problem persists, try another drive. Run the Hard  
Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).  
34  
Troubleshooting  
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands  
from the computer. Shut down the computer, remove the hard drive (see your  
Service Manual at support.dell.com), and boot the computer from a CD.  
Then, shut down the computer, reinstall the hard drive, and restart the  
computer. If the problem persists, try another drive. Run the Hard Disk Drive  
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).  
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut  
down the computer, remove the hard drive (see your Service Manual at  
support.dell.com), and boot the computer from a CD. Then, shut down the  
computer, reinstall the hard drive, and restart the computer. If the problem  
persists, try another drive. Run the Hard Disk Drive tests in the Dell  
Diagnostics (see "Dell Diagnostics" on page 38).  
INSERT BOOTABLE MEDIA — The operating system is trying to boot to  
nonbootable media. Insert bootable media.  
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP  
PROGRAM — The system configuration information does not match the  
hardware configuration. The message is most likely to occur after a memory  
module is installed. Correct the appropriate options in the system setup  
program. See your Service Manual at support.dell.com for more information.  
KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable  
connection. Run the Keyboard Controller test in the Dell Diagnostics  
(see "Dell Diagnostics" on page 38).  
KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable  
connection. Restart the computer, and avoid touching the keyboard or the  
mouse during the boot routine. Run the Keyboard Controller test in the Dell  
Diagnostics (see "Dell Diagnostics" on page 38).  
KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable  
connection. Run the Keyboard Controller test in the Dell Diagnostics  
(see "Dell Diagnostics" on page 38).  
KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the  
cable connection. Restart the computer, and avoid touching the keyboard or  
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics  
(see "Dell Diagnostics" on page 38).  
Troubleshooting  
35  
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —  
A memory module may be faulty or improperly seated. Reinstall the memory  
modules and, if necessary, replace them. See your Service Manual at  
support.dell.com for more information.  
MEMORY ALLOCATION ERROR — The software you are attempting to run is  
conflicting with the operating system, another program, or a utility. Shut  
down the computer, wait 30 seconds, and then restart it. Try to run the  
program again. If the error message still appears, see the software  
documentation.  
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A  
memory module may be faulty or improperly seated. Reinstall the memory  
modules and, if necessary, replace them. See your Service Manual at  
support.dell.com for more information.  
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING  
VALUE — A memory module may be faulty or improperly seated. Reinstall the  
memory modules and, if necessary, replace them. See your Service Manual at  
support.dell.com for more information.  
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING  
VALUE — A memory module may be faulty or improperly seated. Reinstall the  
memory modules and, if necessary, replace them. See your Service Manual at  
support.dell.com for more information.  
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A  
memory module may be faulty or improperly seated. Reinstall the memory  
modules and, if necessary, replace them. See your Service Manual at  
support.dell.com for more information.  
NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If  
the hard drive is your boot device, ensure that the drive is installed, properly  
seated, and partitioned as a boot device.  
NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted.  
Contact Dell (see "Contacting Dell" on page 64).  
NO TIMER TICK INTERRUPT — A chip on the system board may be  
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell  
Diagnostics" on page 38).  
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —  
You have too many programs open. Close all windows and open the program  
that you want to use.  
36  
Troubleshooting  
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see your Service  
Manual at support.dell.com). If the problem persists, run the Dell  
Diagnostics (see "Dell Diagnostics" on page 38).  
OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. run the Dell  
Diagnostics (see "Dell Diagnostics" on page 38).  
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to  
open is missing an essential file. Remove and then reinstall the program.  
Windows XP:  
1
Click Start→Control Panel→Add or Remove Programs→Programs and  
Features  
.
2
3
4
Select the program you want to remove.  
Click Uninstall  
See the program documentation for installation instructions.  
.
Windows Vista:  
1
Click the Windows Vista Start button  
Programs and Features  
→Control Panel→Programs→  
.
2
3
4
Select the program you want to remove.  
Click Uninstall  
See the program documentation for installation instructions.  
.
SECTOR NOT FOUND — The operating system cannot locate a sector on the  
hard drive. You may have a defective sector or corrupted FAT on the hard  
drive. Run the Windows error-checking utility to check the file structure on  
the hard drive. See Windows Help and Support for instructions (click Start→  
Help and Support). If a large number of sectors are defective, back up the  
data (if possible), and then reformat the hard drive.  
SEEK ERROR — The operating system cannot find a specific track on the hard  
drive.  
SHUTDOWN FAILURE — A chip on the system board may be malfunctioning.  
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on  
page 38).  
Troubleshooting  
37  
TIME-OF-DAY CLOCK LOST POWER — System configuration settings are  
corrupted. Connect your computer to an electrical outlet to charge the  
battery. If the problem persists, try to restore the data by entering the system  
setup program, then immediately exit the program (see your Service Manual  
at support.dell.com). If the message reappears, contact Dell (see "Contacting  
Dell" on page 64).  
TIME-OF-DAY CLOCK STOPPED — The reserve battery that supports the system  
configuration settings may require recharging. Connect your computer to an  
electrical outlet to charge the battery. If the problem persists, contact Dell  
(see "Contacting Dell" on page 64).  
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM — The time  
or date stored in the system setup program does not match the system clock.  
Correct the settings for the Date and Time options. See your Service Manual  
at support.dell.com for more information.  
TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be  
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell  
Diagnostics" on page 38).  
UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may  
be malfunctioning, or a memory module may be loose. Run the System  
Memory tests and the Keyboard Controller test in the Dell Diagnostics (see  
"Dell Diagnostics" on page 38).  
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the  
drive and try again.  
WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of  
charge. Replace the battery, or connect the computer to an electrical outlet;  
otherwise, activate hibernate mode or shut down the computer.  
Dell Diagnostics  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
When to Use the Dell Diagnostics  
If you experience a problem with your computer, perform the checks in  
Lockups and Software Problems (see "Lockups and Software Problems" on  
page 43) and run the Dell Diagnostics before you contact Dell for technical  
assistance.  
38  
Troubleshooting  
     
It is recommended that you print these procedures before you begin.  
NOTICE: The Dell Diagnostics works only on Dell computers.  
NOTE: The Drivers and Utilities media is optional and may not ship with your  
computer.  
See your Service Manual at support.dell.com to review your computer’s  
configuration information, and ensure that the device that you want to test  
displays in the system setup program and is active.  
Start the Dell Diagnostics from your hard drive or from the Drivers and  
Utilities media.  
Starting the Dell Diagnostics From Your Hard Drive  
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on  
page 64.  
1
Ensure that the computer is connected to an electrical outlet that is  
known to be working properly.  
2
3
Turn on (or restart) your computer.  
When the DELL™ logo appears, press <F12> immediately. Select  
Diagnostics from the start menu and press <Enter>.  
NOTE: If you wait too long and the operating system logo appears, continue to  
®
®
wait until you see the Microsoft Windows desktop, and then shut down  
your computer and try again.  
NOTE: If you see a message stating that no diagnostics utility partition has  
been found, run the Dell Diagnostics from the Drivers and Utilities media.  
4
Press any key to start the Dell Diagnostics from the diagnostics utility  
partition on your hard drive, and follow the instructions on the screen.  
Troubleshooting  
39  
 
Starting the Dell Diagnostics From the Drivers and Utilities Media  
1
2
Insert the Drivers and Utilities media.  
Shut down and restart the computer.  
When the DELL logo appears, press <F12> immediately.  
NOTE: If you wait too long and the operating system logo appears, continue  
®
®
to wait until you see the Microsoft Windows desktop; then, shut down your  
computer and try again.  
NOTE: The next steps change the boot sequence for one time only. On the  
next start-up, the computer starts according to the devices specified in the  
system setup program.  
3
4
When the boot device list appears, highlight CD/DVD/CD-RW and press  
<Enter>.  
Select the Boot from CD-ROM option from the menu that appears and  
press <Enter>.  
5
6
Type  
1
to start the CD menu and press <Enter> to proceed.  
Select Run the 32 Bit Dell Diagnostics from the numbered list. If  
multiple versions are listed, select the version that is appropriate for your  
computer.  
7
When the Dell Diagnostics Main Menu appears, select the test that you  
want to run, and follow the instructions on the screen.  
Solving Problems  
Follow these tips when troubleshooting your computer:  
•
If you added or removed a part before the problem started, review the  
installation procedures and ensure that the part is correctly installed  
(see your Service Manual at support.dell.com).  
•
•
If a device does not work, ensure that the device is properly connected.  
If an error message appears on the screen, write down the exact message.  
This message may help support personnel to diagnose and fix the  
problem(s).  
•
If an error message occurs in a program, see the program documentation.  
NOTE: The procedures in this document were written for the Windows default view,  
so they may not apply if you set your Dell computer to the Windows Classic view.  
40  
Troubleshooting  
     
Power Problems  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety information that shipped with your computer.  
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving  
power.  
• Reseat the power cable in the power connector on the back of the computer and the  
electrical outlet.  
• Bypass power strips, power extension cables, and other power protection devices to  
verify that the computer turns on properly.  
• Ensure that any power strips being used are plugged into an electrical outlet and are  
turned on.  
• Ensure that the electrical outlet is working by testing it with another device, such as a  
lamp.  
• Ensure that the main power cable and front panel cable are securely connected to the  
system board (see your Service Manual at support.dell.com).  
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —  
• Ensure that the display is connected and powered on.  
• If the display is connected and powered on, see "Beep Codes" on page 31.  
IF THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode. Press  
a key on the keyboard, move the mouse, or press the power button to resume normal  
operation.  
IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical  
power, a device might be malfunctioning or incorrectly installed.  
• Remove and then reinstall all memory modules (see your Service Manual at  
support.dell.com).  
• Remove and then reinstall any expansion cards, including graphics cards (see your  
Service Manual at support.dell.com).  
IF THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device may  
be malfunctioning or incorrectly installed.  
• Ensure that the processor power cable is securely connected to the system board  
power connector (see your Service Manual at support.dell.com).  
• Ensure that the main power cable and the front panel cable are securely connected to  
the system board connector (see your Service Manual at support.dell.com).  
Troubleshooting  
41  
     
ELIMINATE INTERFERENCE — Some possible causes of interference are:  
• Power, keyboard, and mouse extension cables  
• Too many devices connected to the same power strip  
• Multiple power strips connected to the same electrical outlet  
Memory Problems  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety information that shipped with your computer.  
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —  
• Save and close any open files and exit any open programs you are not using to see if  
that resolves the problem.  
• See the software documentation for minimum memory requirements. If necessary,  
install additional memory (see your Service Manual at support.dell.com).  
• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure  
that your computer is successfully communicating with the memory.  
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).  
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —  
• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure  
that your computer is successfully communicating with the memory.  
• Ensure that you are following the memory installation guidelines (see your Service  
Manual at support.dell.com).  
• Ensure that the memory you are using is supported by your computer. For more  
information about the type of memory supported by your computer, see "Memory" on  
page 20.  
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).  
42  
Troubleshooting  
   
Lockups and Software Problems  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety information that shipped with your computer.  
The computer does not start up  
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO  
THE ELECTRICAL OUTLET  
The computer stops responding  
NOTICE: You may lose data if you are unable to perform an operating system  
shutdown.  
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on  
your keyboard or moving your mouse, press and hold the power button for at least 8 to  
10 seconds (until the computer turns off), and then restart your computer.  
A program stops responding  
END THE PROGRAM —  
1
2
3
4
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.  
Click the Applications tab.  
Click to select the program that is no longer responding.  
Click End Task  
.
A program crashes repeatedly  
NOTE: Most software includes installation instructions in its documentation or on a  
CD or DVD.  
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall  
the program.  
Troubleshooting  
43  
         
®
®
A program is designed for an earlier Microsoft Windows operating system  
RUN THE PROGRAM COMPATIBILITY WIZARD —  
Windows XP:  
The Program Compatibility Wizard configures a program so that it runs in an  
environment similar to non-XP operating system environments.  
1
Click Start→All Programs→Accessories→Program Compatibility  
Wizard→Next  
Follow the instructions on the screen.  
.
2
Windows Vista:  
The Program Compatibility Wizard configures a program so that it runs in an  
environment similar to non-Windows Vista operating system environments.  
1
Click Start  
→Control Panel→Programs→Use an older program with  
this version of Windows.  
2
3
In the welcome screen, click Next.  
Follow the instructions on the screen.  
A solid blue screen appears  
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a  
key on your keyboard or moving your mouse, press and hold the power button  
for at least 8 to 10 seconds (until the computer turns off), and then restart  
your computer.  
Other software problems  
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE  
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —  
• Ensure that the program is compatible with the operating system installed on your  
computer.  
• Ensure that your computer meets the minimum hardware requirements needed to  
run the software. See the software documentation for information.  
• Ensure that the program is installed and configured properly.  
• Verify that the device drivers do not conflict with the program.  
• If necessary, uninstall and then reinstall the program.  
44  
Troubleshooting  
   
BACK UP YOUR FILES IMMEDIATELY  
• Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs  
• Save and close any open files or programs and shut down your computer through the  
Start menu  
Dell Technical Update Service  
The Dell Technical Update service provides proactive e-mail notification of  
software and hardware updates for your computer. The service is free and can  
be customized for content, format, and how frequently you receive  
notifications.  
To enroll for the Dell Technical Update service, go to  
support.dell.com/technicalupdate.  
Dell Support Utility  
The Dell Support Utility is installed on your computer and available from the  
Dell Support,  
, icon on the taskbar or from the Start button. Use this  
support utility for self-support information, software updates, and health  
scans of your computing environment.  
Accessing the Dell Support Utility  
Access the Dell Support Utility from the  
icon on the taskbar or from the  
Start menu.  
If the Dell Support icon does not appear in your taskbar:  
1
2
Click Start→All Programs→Dell Support→Dell Support Settings  
.
Ensure that the Show icon on the taskbar option is checked.  
NOTE: If the Dell Support Utility is not available from the Start menu, go to  
support.dell.com and download the software.  
The Dell Support Utility is customized for your computing environment.  
The  
icon in the taskbar functions differently when you click,  
double-click, or right-click the icon.  
Troubleshooting  
45  
     
Clicking the Dell Support Icon  
Click or right-click the  
icon to perform the following tasks:  
•
•
•
•
•
•
Check your computing environment.  
View the Dell Support Utility settings.  
Access the help file for the Dell Support Utility.  
View frequently asked questions.  
Learn more about the Dell Support Utility.  
Turn off the Dell Support Utility.  
Double-Clicking the Dell Support Icon  
Double-click the  
icon to manually check your computing environment,  
view frequently asked questions, access the help file for the Dell Support  
Utility, and view Dell Support settings.  
For more information about the Dell Support Utility, click the question mark (?)  
at the top of the Dell™ Support screen.  
46  
Troubleshooting  
Reinstalling Software  
Drivers  
Identifying Drivers  
If you experience a problem with any device, identify whether the driver is the  
source of your problem and, if necessary, update the driver.  
Windows XP:  
1
2
Click Start→Control Panel  
Under Pick a Category, click Performance and Maintenance, and click  
System  
.
.
3
In the System Properties window, click the Hardware tab, and click Device  
Manager  
.
Windows Vista:  
1
2
Click the Windows Vista Start button™  
,
and right-click Computer  
.
Click Properties→Device Manager  
.
NOTE: The User Account Control window may appear. If you are an  
administrator on the computer, click Continue; otherwise, contact your  
administrator to continue.  
Scroll down the list to see if any device has an exclamation point (a yellow  
circle with a [!]) on the device icon.  
If an exclamation point is next to the device name, you may need to reinstall  
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on  
page 47).  
Reinstalling Drivers and Utilities  
NOTICE: The Dell Support website at support.dell.com and your Drivers and  
Utilities media provide approved drivers for Dell™ computers. If you install drivers  
obtained from other sources, your computer might not work correctly.  
Reinstalling Software  
47  
             
Returning to a Previous Device Driver Version  
Windows XP:  
1
2
Click Start→My Computer→Properties→Hardware→Device Manager  
Right-click the device for which the new driver was installed and click  
Properties  
.
.
3
Click the Drivers tab→Roll Back Driver.  
Windows Vista:  
1
2
Click the Windows Vista Start button  
,
and right-click Computer  
.
Click Properties→Device Manager  
.
NOTE: The User Account Control window may appear. If you are an  
administrator on the computer, click Continue; otherwise, contact your  
administrator to enter the Device Manager.  
3
4
Right-click the device for which the new driver was installed and click  
Properties  
.
Click the Drivers tab→Roll Back Driver  
.
If Device Driver Rollback does not resolve the problem, then use System  
Restore (see "Restoring Your Operating System" on page 50) to return your  
computer to the operating state that existed before you installed the new  
driver.  
Using the Drivers and Utilities Media  
If using Device Driver Rollback or System Restore (see "Restoring Your  
Operating System" on page 50) does not resolve the problem, reinstall the  
driver from your Drivers and Utilities media.  
1
With the Windows desktop displayed, insert your Drivers and Utilities media.  
If this is your first time to use the Drivers and Utilities media, go to step 2.  
If not, go to step 5.  
2
When the Drivers and Utilities media installation program starts, follow  
the prompts on the screen.  
NOTE: In most cases, the Drivers and Utilities program starts running  
automatically. If it does not, start Windows Explorer, click your media drive  
directory to display the media contents, and then double-click the  
autorcd.exe file.  
48  
Reinstalling Software  
     
3
4
5
When the InstallShield Wizard Complete window appears, remove the  
Drivers and Utilities media and click Finish to restart the computer.  
When you see the Windows desktop, reinsert the Drivers and Utilities  
media.  
At the Welcome Dell System Owner screen, click Next  
.
NOTE: The Drivers and Utilities program displays drivers only for hardware  
that came installed in your computer. If you installed additional hardware, the  
drivers for the new hardware might not be displayed. If those drivers are not  
displayed, exit the Drivers and Utilities program. For drivers information,  
see the documentation that came with the device.  
A message stating that the Drivers and Utilities media is detecting  
hardware in your computer appears.  
The drivers that are used by your computer are automatically displayed in  
the My Drivers—The ResourceCD has identified these components in  
your system window.  
6
Click the driver that you want to reinstall and follow the instructions on  
the screen.  
If a particular driver is not listed, then that driver is not required by your  
operating system.  
Manually Reinstalling Drivers  
After extracting the driver files to your hard drive as described in the previous  
section:  
1
2
Click the Windows Vista Start button  
,
and right-click Computer  
.
Click Properties→Device Manager  
.
NOTE: The User Account Control window may appear. If you are an  
administrator on the computer, click Continue; otherwise, contact your  
administrator to enter the Device Manager.  
3
Double-click the type of device for which you are installing the driver  
(for example, Audio or Video).  
4
5
Double-click the name of the device for which you are installing the driver.  
Click the Driver tab→Update Driver→Browse my computer for driver  
software  
.
Reinstalling Software  
49  
6
7
8
Click Browse and browse to the location to which you previously copied  
the driver files.  
When the name of the appropriate driver appears, click the name of the  
driver→OK→Next  
.
Click Finish and restart your computer.  
Restoring Your Operating System  
You can restore your operating system in the following ways:  
•
Microsoft Windows System Restore returns your computer to an earlier  
operating state without affecting data files. Use System Restore as the first  
solution for restoring your operating system and preserving data files.  
•
Dell Factory Image Restore (available in Windows Vista) returns your hard  
drive to the operating state it was in when you purchased the computer.  
The program permanently deletes all data on the hard drive and removes  
any programs installed after you received the computer. Use Dell Factory  
Image Restore only if System Restore did not resolve your operating  
system problem.  
•
If you received the Operating System media with your computer, you can  
use it to restore your operating system. However, using the Operating  
System media also deletes all data on the hard drive. Use the media only  
if System Restore did not resolve your operating system problem.  
Using Microsoft® Windows® System Restore  
The Windows operating systems provide a System Restore option that allows  
you to return your computer to an earlier operating state (without affecting  
data files) if changes to the hardware, software, or other system settings have  
left the computer in an undesirable operating state. Any changes that System  
Restore makes to your computer are completely reversible.  
NOTICE: Make regular backups of your data files. System Restore does not  
monitor your data files or recover them.  
NOTE: The procedures in this document were written for the Windows default  
view, so they may not apply if you set your Dell™ computer to the Windows Classic  
view.  
NOTE: Set your Dell™ computer to the Windows Classic view.  
50  
Reinstalling Software  
       
Starting System Restore  
Windows Vista:  
1
2
Click Start  
.
In the Start Search box, type System Restoreand press <Enter>.  
NOTE: The User Account Control window may appear. If you are an  
administrator on the computer, click Continue; otherwise, contact your  
administrator to continue the desired action.  
3
Click Next and follow the remaining prompts on the screen.  
In the event that System Restore did not resolve the issue, you may undo the  
last system restore (see "Undoing the Last System Restore" on page 51).  
Windows XP:  
NOTICE: Before you restore the computer to an earlier operating state, save and  
close any open files and exit any open programs. Do not alter, open, or delete any  
files or programs until the system restoration is complete.  
1
2
Click Start→All Programs→Accessories→System Tools→System Restore  
.
Click either Restore my computer to an earlier time or Create a restore  
point  
.
3
Click Next and follow the remaining on-screen prompts.  
Undoing the Last System Restore  
NOTICE: Before you undo the last system restore, save and close all open files and  
exit any open programs. Do not alter, open, or delete any files or programs until the  
system restoration is complete.  
Windows Vista:  
1
2
3
Click Start  
.
In the Start Search box, type System Restoreand press <Enter>.  
Click Undo my last restoration and click Next  
.
Windows XP:  
1
2
Click Start→All Programs→Accessories→System Tools→System Restore  
.
Click Undo my last restoration and click Next  
.
Reinstalling Software  
51  
Enabling System Restore  
NOTE: Windows Vista does not disable System Restore; regardless of low disk  
space. Therefore, the steps below apply only to Windows XP.  
If you reinstall Windows XP with less than 200 MB of free hard-disk space  
available, System Restore is automatically disabled.  
To see if System Restore is enabled:  
1
2
Click Start→Control Panel→Performance and Maintenance→System  
Click the System Restore tab and ensure that Turn off System Restore is  
unchecked.  
.
Using Dell™ Factory Image Restore  
NOTICE: Using Dell Factory Image Restore permanently deletes all data on the  
hard drive and removes any programs or drivers installed after you received your  
computer. If possible, back up the data before using these options. Use Dell Factory  
Image Restore only if System Restore did not resolve your operating system  
problem.  
NOTE: Dell Factory Image Restore may not be available in certain countries or on  
certain computers.  
Use Dell Factory Image Restore (Windows Vista) only as the last method to  
restore your operating system. These options restore your hard drive to the  
operating state it was in when you purchased the computer. Any programs or  
files added since you received your computer—including data files—are  
permanently deleted from the hard drive. Data files include documents,  
spreadsheets, e-mail messages, digital photos, music files, and so on. If  
possible, back up all data before using Factory Image Restore.  
Dell Factory Image Restore (Windows Vista Only)  
1
Turn on the computer. When the Dell logo appears, press <F8> several  
times to access the Vista Advanced Boot Options Window.  
2
Select Repair Your Computer  
.
The System Recovery Options window appears.  
3
Select a keyboard layout and click Next.  
52  
Reinstalling Software  
         
4
5
To access the recovery options, log on as a local user. To access the  
command prompt, type administratorin the User name field, then  
click OK  
.
Click Dell Factory Image Restore  
.
NOTE: Depending upon your configuration, you may need to select Dell  
Factory Tools, then Dell Factory Image Restore.  
6
7
On the Dell Factory Image Restore welcome screen, click Next.  
The Confirm Data Deletion screen appears.  
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.  
Click the checkbox to confirm that you want to continue reformatting the  
hard drive and restoring the system software to the factory condition, then  
click Next  
.
The restore process begins and may take 5 or more minutes to complete.  
A message appears when the operating system and factory-installed  
applications have been restored to factory condition.  
8
Click Finish to restart the computer.  
Using the Operating System Media  
Before you Begin  
If you are considering reinstalling the Windows operating system to correct  
a problem with a newly installed driver, first try using Windows Device Driver  
Rollback. See "Returning to a Previous Device Driver Version" on page 48.  
If Device Driver Rollback does not resolve the problem, use Microsoft  
Windows System Restore to return your operating system to the operating  
state it was in before you installed the new device driver. See "Using  
®
®
Microsoft Windows System Restore" on page 50.  
NOTICE: Before performing the installation, back up all data files on your primary  
hard drive. For conventional hard drive configurations, the primary hard drive is the  
first drive detected by the computer.  
To reinstall Windows, you need the Dell™ Operating System media and the  
Dell Drivers and Utilities media.  
Reinstalling Software  
53  
   
NOTE: The Dell Drivers and Utilities media contains drivers that were installed  
during the assembly of the computer. Use the Dell Drivers and Utilities media to  
load any required drivers. Depending on the region from which you ordered your  
computer, or whether you requested the media, the Dell Drivers and Utilities  
media and Dell Operating System media may not ship with your computer.  
Reinstalling Windows  
The reinstallation process can take 1 to 2 hours to complete. After you  
reinstall the operating system, you must also reinstall the device drivers, virus  
protection program, and other software.  
1
2
3
4
Save and close any open files and exit any open programs.  
Insert the Operating System media.  
If the Install Windows message appears, click Exit.  
Restart the computer.  
When the DELL logo appears, press <F12> immediately.  
NOTE: If you wait too long and the operating system logo appears, continue  
®
®
to wait until you see the Microsoft Windows desktop; then, shut down your  
computer and try again.  
NOTE: The next steps change the boot sequence for one time only. On the  
next start-up, the computer boots according to the devices specified in the  
system setup program.  
5
6
When the boot device list appears, highlight CD/DVD/CD-RW Drive  
and press <Enter>.  
Press any key to Boot from CD-ROM, and follow the instructions on the  
screen to complete the installation.  
Windows Vista: Dell Factory Image Restore  
1
Turn on the computer. When the Dell logo appears, press <F8> several  
times to access the Vista Advanced Boot Options Window.  
2
Select Repair Your Computer  
.
The System Recovery Options window appears.  
3
Select a keyboard layout and click Next.  
54  
Reinstalling Software  
 
4
5
To access the recovery options, log on as a local user. To access the  
command prompt, type administratorin the User name field, then  
click OK  
.
Click Dell Factory Image Restore  
.
NOTE: Depending upon your configuration, you may need to select  
Dell Factory Tools, then Dell Factory Image Restore.  
The Dell Factory Image Restore welcome screen appears.  
6
7
Click Next.  
The Confirm Data Deletion screen appears.  
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.  
Click the checkbox to confirm that you want to continue reformatting the  
hard drive and restoring the system software to the factory condition, then  
click Next  
.
The restore process begins and may take five or more minutes to complete.  
A message appears when the operating system and factory-installed  
applications have been restored to factory condition.  
8
Click Finish to restart the computer.  
Using the Operating System Media  
Before you Begin  
If you are considering reinstalling the Windows operating system to correct a  
problem with a newly installed driver, first try using Windows Device Driver  
Rollback. See "Returning to a Previous Device Driver Version" on page 48.  
If Device Driver Rollback does not resolve the problem, then use Microsoft  
Windows System Restore to return your operating system to the operating  
state it was in before you installed the new device driver.  
NOTICE: Before performing the installation, back up all data files on your primary  
hard drive. For conventional hard drive configurations, the primary hard drive is the  
first drive detected by the computer.  
Reinstalling Software  
55  
   
To reinstall Windows, you need the Dell™ Operating System media and the  
Dell Drivers and Utilities media.  
NOTE: The Drivers and Utilities media contains drivers that were installed  
during the assembly of the computer. Use the Dell Drivers and Utilities media to  
load any required drivers. Depending on the region from which you ordered your  
computer, or whether you requested the media, the Dell Drivers and Utilities  
media and Operating System media may not ship with your computer.  
Reinstalling Windows  
The reinstallation process can take 1 to 2 hours to complete. After you  
reinstall the operating system, you must also reinstall the device drivers, virus  
protection program, and other software.  
1
2
3
4
Save and close any open files and exit any open programs.  
Insert the Operating System media.  
If the Install Windows message appears, click Exit.  
Restart the computer.  
When the DELL logo appears, press <F12> immediately.  
NOTE: If you wait too long and the operating system logo appears, continue  
®
®
to wait until you see the Microsoft Windows desktop; then, shut down your  
computer and try again.  
NOTE: The next steps change the boot sequence for one time only. On the  
next start-up, the computer boots according to the devices specified in the  
system setup program.  
5
6
When the boot device list appears, highlight CD/DVD/CD-RW Drive  
and press <Enter>.  
Press any key to Boot from CD-ROM, and follow the instructions on the  
screen to complete the installation.  
56  
Reinstalling Software  
Finding Information  
NOTE: Some features or media may be optional and may not ship with your  
computer. Some features or media may not be available in certain countries.  
NOTE: Additional information may ship with your computer.  
Document/Media/Label  
Contents  
Service Tag/Express Service Code Label • Use the Service Tag to identify your  
computer when you use  
The Service Tag/Express Service Code is  
support.dell.com or contact support.  
located on your computer.  
• Enter the Express Service Code to direct  
your call when contacting support  
Drivers and Utilities Media  
• A diagnostic program for your computer  
The Drivers and Utilities media is a CD • Drivers for your computer  
or DVD that may have shipped with your  
NOTE: Drivers and documentation updates  
computer.  
can be found at support.dell.com.  
• Notebook System Software (NSS)  
• Readme files  
NOTE: Readme files may be included on  
your media to provide last-minute updates  
about technical changes to your computer  
or advanced technical-reference material  
for technicians or experienced users.  
Operating System Media  
Reinstall your operating system.  
The Operating System media is a CD or  
DVD that may have shipped with your  
computer.  
Finding Information  
57  
   
Document/Media/Label  
Contents  
Safety, Regulatory, Warranty, and  
Support Documentation  
• Warranty information  
• Terms and Conditions (U.S. only)  
• Safety instructions  
This type of information may have  
shipped with your computer. For  
• Regulatory information  
• Ergonomics information  
• End User License Agreement  
additional regulatory information, see the  
Regulatory Compliance Homepage on  
www.dell.com at the following location:  
www.dell.com/regulatory_compliance.  
Service Manual  
• How to remove and replace parts  
• How to configure system settings  
• How to troubleshoot and solve problems  
• About your operating system  
The Service Manual for your computer  
can be found at support.dell.com.  
Dell Technology Guide  
The Dell Technology Guide is available at • Using and maintaining peripherals  
support.dell.com.  
• Understanding technologies such as  
®
RAID, Internet, Bluetooth wireless  
technology, e-mail, and so on.  
Microsoft Windows License Label  
• Provides your operating system product  
key.  
Your Microsoft Windows License is  
located on your computer.  
58  
Finding Information  
     
Getting Help  
Obtaining Assistance  
CAUTION: If you need to remove the computer cover, first disconnect the  
computer power and modem cables from all electrical outlets.  
If you experience a problem with your computer, you can complete the  
following steps to diagnose and troubleshoot the problem:  
1
2
See "Solving Problems" on page 40for information and procedures that  
pertain to the problem your computer is experiencing.  
See "Dell Diagnostics" on page 38 for procedures on how to run Dell™  
Diagnostics.  
3
4
Fill out the "Diagnostics Checklist" on page 63.  
Use Dell's extensive suite of online services available at Dell Support  
(
support.dell.com) for help with installation and troubleshooting  
procedures. See "Online Services" on page 60 for a more extensive list of  
Dell Support online.  
5
If the preceding steps have not resolved the problem, see "Contacting  
Dell" on page 64.  
NOTE: Call Dell Support from a telephone near or at the computer so that the  
support staff can assist you with any necessary procedures.  
NOTE: Dell's Express Service Code system may not be available in all countries.  
When prompted by Dell's automated telephone system, enter your Express  
Service Code to route the call directly to the proper support personnel. If you  
do not have an Express Service Code, open the Dell Accessories folder,  
double-click the Express Service Code icon, and follow the directions.  
For instructions on using the Dell Support, see "Technical Support and  
Customer Service" on page 60.  
NOTE: Some of the following services are not always available in all locations  
outside the continental U.S. Call your local Dell representative for information on  
availability.  
Getting Help  
59  
   
Technical Support and Customer Service  
Dell's support service is available to answer your questions about Dell™  
hardware. Our support staff uses computer-based diagnostics to provide fast,  
accurate answers.  
To contact Dell's support service, see "Before You Call" on page 62, and then  
see the contact information for your region or go to support.dell.com.  
DellConnect™  
DellConnect is a simple online access tool that allows a Dell service and  
support associate to access your computer through a broadband connection,  
diagnose your problem and repair it all under your supervision. For more  
information, go to support.dell.com and click DellConnect.  
Online Services  
You can learn about Dell products and services on the following websites:  
www.dell.com  
www.dell.com/ap (Asian/Pacific countries only)  
www.dell.com/jp (Japan only)  
www.euro.dell.com (Europe only)  
www.dell.com/la (Latin American and Caribbean countries)  
www.dell.ca (Canada only)  
You can access Dell Support through the following websites and e-mail addresses:  
•
Dell Support websites  
support.dell.com  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
Dell Support e-mail addresses  
•
[email protected]  
[email protected]  
[email protected] (Latin America and Caribbean countries only)  
[email protected] (Asian/Pacific countries only)  
60  
Getting Help  
       
•
Dell Marketing and Sales e-mail addresses  
[email protected] (Asian/Pacific countries only)  
[email protected] (Canada only)  
•
Anonymous file transfer protocol (FTP)  
ftp.dell.com  
Log in as user: anonymous, and use your e-mail address as your password.  
AutoTech Service  
Dell's automated support service—AutoTech—provides recorded answers to  
the questions most frequently asked by Dell customers about their portable  
and desktop computers.  
When you call AutoTech, use your touch-tone telephone to select the  
subjects that correspond to your questions. For the telephone number to call  
for your region, see "Contacting Dell" on page 64.  
Automated Order-Status Service  
To check on the status of any Dell products that you have ordered, you can go  
to support.dell.com, or you can call the automated order-status service. A  
recording prompts you for the information needed to locate and report on  
your order. For the telephone number to call for your region, see "Contacting  
Dell" on page 64.  
Problems With Your Order  
If you have a problem with your order, such as missing parts, wrong parts, or  
incorrect billing, contact Dell for customer assistance. Have your invoice or  
packing slip handy when you call. For the telephone number to call for your  
region, see "Contacting Dell" on page 64.  
Product Information  
If you need information about additional products available from Dell, or if  
you would like to place an order, visit the Dell website at www.dell.com. For  
the telephone number to call for your region or to speak to a sales specialist,  
see "Contacting Dell" on page 64.  
Getting Help  
61  
       
Returning Items for Warranty Repair or Credit  
Prepare all items being returned, whether for repair or credit, as follows:  
1
Call Dell to obtain a Return Material Authorization Number, and write it  
clearly and prominently on the outside of the box.  
For the telephone number to call for your region, see "Contacting Dell" on  
page 64. Include a copy of the invoice and a letter describing the reason for  
the return.  
2
3
4
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"  
on page 63), indicating the tests that you have run and any error messages  
reported by the Dell Diagnostics (see "Contacting Dell" on page 64).  
Include any accessories that belong with the item(s) being returned  
(power cables, software floppy disks, guides, and so on) if the return is for  
credit.  
Pack the equipment to be returned in the original (or equivalent) packing  
materials.  
You are responsible for paying shipping expenses. You are also responsible for  
insuring any product returned, and you assume the risk of loss during  
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.  
Returns that are missing any of the preceding requirements will be refused at  
Dell’s receiving dock and returned to you.  
Before You Call  
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s  
automated-support telephone system direct your call more efficiently. You may also  
be asked for your Service Tag (located on the back or bottom of your computer).  
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"  
on page 63). If possible, turn on your computer before you call Dell for  
assistance and call from a telephone at or near the computer. You may be  
asked to type some commands at the keyboard, relay detailed information  
during operations, or try other troubleshooting steps possible only at the  
computer itself. Ensure that the computer documentation is available.  
CAUTION: Before working inside your computer, follow the safety instructions in  
your Product Information Guide.  
62  
Getting Help  
   
Diagnostics Checklist  
Name:  
Date:  
Address:  
Phone number:  
Service Tag (bar code on the back or bottom of the computer):  
Express Service Code:  
Return Material Authorization Number (if provided by Dell support technician):  
Operating system and version:  
Devices:  
Expansion cards:  
Are you connected to a network? Yes No  
Network, version, and network adapter:  
Programs and versions:  
See your operating system documentation to determine the contents of the  
system’s start-up files. If the computer is connected to a printer, print each file.  
Otherwise, record the contents of each file before calling Dell.  
Error message, beep code, or diagnostic code:  
Description of problem and troubleshooting procedures you performed:  
Getting Help  
63  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
64  
Getting Help  
     
Index  
documentation  
B
Dell Technology Guide, 58  
Service Manual, 58  
beep codes, 31  
drivers, 47  
identifying, 47  
reinstalling, 47  
C
CDs/DVDs  
Drivers and Utilities media  
about, 48  
operating system, 57  
computer  
Dell Diagnostics, 38  
beep codes, 31  
crashes, 43-44  
stops responding, 43  
E
contacting Dell, 64  
ergonomics information, 58  
error messages, 33  
beep codes, 31  
D
Dell  
contacting, 64  
Factory Image Restore, 52  
F
Factory Image Restore, 52, 54  
Dell Diagnostics, 38  
Files and Settings Transfer  
Wizard, 15  
Dell Factory Image Restore, 52  
Dell Technology Guide, 58  
DellConnect, 60  
H
diagnostics  
beep codes, 31  
Dell, 38  
hardware  
beep codes, 31  
Dell Diagnostics, 38  
Index  
65  
 
problems  
I
beep codes, 31  
Internet connection  
about, 13  
blue screen, 44  
computer crashes, 43-44  
computer stops responding, 43  
Dell Diagnostics, 38  
error messages, 33  
general, 43  
options, 13  
setting up, 14  
M
memory, 42  
memory  
power, 41  
problems, 42  
power light conditions, 41  
program crashes, 43  
program stops responding, 43  
programs and Windows  
compatibility, 44  
messages  
error, 33  
restore to previous state, 50  
software, 43-44  
O
operating system  
Dell Factory Image Restore, 52  
media, 53, 55  
S
reinstalling, 57  
software  
System Restore, 50  
problems, 43-44  
Operating System CD/DVD, 57  
specifications, 19  
Starting the Dell Diagnostics  
From the Drivers and  
Utilities media, 40  
P
phone numbers, 64  
Starting the Dell Diagnostics  
From Your Hard Drive, 39  
power  
problems, 41  
support  
power light, 45  
conditions, 41  
contacting Dell, 64  
System Restore, 50  
enabling, 52  
printer  
connecting, 13  
setting up, 13  
66  
Index  
T
telephone numbers, 64  
transferring information to a new  
computer, 15  
troubleshooting  
Dell Diagnostics, 38  
restore to previous state, 50  
W
Windows Vista  
Dell Factory Image Restore, 52  
Program Compatibility wizard, 44  
System Restore, 50  
Windows XP  
Device Driver Rollback, 48  
Files and Settings Transfer  
Wizard, 15  
reinstalling, 57  
System Restore, 50  
wizards  
Files and Settings Transfer  
Wizard, 15  
Program Compatibility wizard, 44  
Index  
67  
68  
Index  

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