SETUP GUIDE
SETUP GUIDE
Regulatory model: D03M series
Regulatory type: D03M002
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Solution Station, Studio XPS, and DellConnect
are trademarks of Dell Inc.; AMD, AMD Athlon, and AMD Phenom are trademarks of Advanced Micro Devices, Inc.;
Microsoft, Windows, and the Windows start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the Blu‑ray Disc Association;
Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2010
P/N KM04C
Rev. A00
Contents
3
Contents
4
Setting Up Your Studio XPS Desktop
This section provides information about setting up your Dell™ Studio XPS™ desktop.
WARNING: Before you begin any of the procedures in this section, read the safety information
that shipped with your computer. For additional safety best practices information, see the
5
Setting Up Your Studio XPS Desktop
Before Setting Up Your Computer
When positioning your computer, ensure that you allow easy access to a power source, adequate
ventilation, and a level surface to place your computer.
Restricting airflow around your computer may cause it to overheat. To prevent overheating ensure
that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of 5.1 cm
(2 inches) on all other sides. You should never place your computer in an enclosed space, such as a
cabinet or drawer when it is powered on.
7
Setting Up Your Studio XPS Desktop
Connect the Display
Your computer has integrated video connectors. Connect the display using either the integrated
HDMI or DVI connector.
If required, you can purchase the DVI‑to‑VGA adapter, HDMI‑to‑DVI adapter, and additional
Use the appropriate cable based on the connectors available on your computer and display. See the
following table to identify the connectors on your computer and display.
NOTE: When connecting to a single display, connect the display to ONLY ONE of the connectors
on your computer.
8
Setting Up Your Studio XPS Desktop
Cable Display
Connection Type
Computer
DVI‑to‑DVI
(DVI cable)
DVI‑to‑VGA
(DVI‑to‑VGA adapter
+ VGA cable)
HDMI‑to‑HDMI
(HDMI cable)
HDMI‑to‑DVI
(HDMI‑to‑DVI
adapter + DVI cable)
9
Setting Up Your Studio XPS Desktop
Connect the Network Cable
(Optional)
A network connection is not required to
complete your computer setup, but if you have
an existing network or Internet connection that
uses a cable connection (such as a broadband
device or Ethernet jack), you can connect
it now.
NOTE: Use only an Ethernet cable to
connect to the network connector
(RJ45 connector). Do not plug a telephone
cable (RJ11 connector) into the network
connector.
To connect your computer to a network or a
broadband device, connect one end of the
network cable to the network port or the
broadband device. Connect the other end of
the network cable to the network connector
(RJ45 connector) on the back panel of your
computer. A click indicates that the network
cable has been securely attached.
11
Setting Up Your Studio XPS Desktop
CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable and you
will need to reinstall the operating system.
Set Up the Operating System
Your computer is preconfigured with the
operating system you selected at the time of
purchase.
NOTE: It is recommended that you
download and install the latest BIOS and
drivers for your computer available at
support.dell.com.
Set Up Microsoft Windows
To set up Microsoft® Windows® for the first
time, follow the instructions on the screen.
These steps are mandatory and may take some
time to complete. The Windows setup screens
will take you through several procedures
including accepting license agreements,
setting preferences, and setting up an Internet
connection.
NOTE: For more information on the
operating system and features, see
support.dell.com/MyNewDell.
Set Up Ubuntu
To set up Ubuntu for the first time, follow the
instructions on the screen.
13
Setting Up Your Studio XPS Desktop
NOTE: Dell DataSafe Local Backup does
not support rewritable discs.
Create System Recovery
Media (Recommended)
To create a system recovery media:
NOTE: It is recommended that you create a
system recovery media as soon as you set
up Microsoft Windows.
1. Ensure that the computer is turned on.
2. Insert the disc or USB key in the computer.
3. Click Start → Programs→ Dell DataSafe
Local Backup.
The system recovery media can be used to
restore your computer to the operating state it
was in when you purchased the computer, while
preserving data files (without the need of the
Operating System disc). You can use the system
recovery media if changes to the hardware,
software, drivers, or other system settings have
left the computer in an undesirable operating
state.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on using the system
recovery media, see “System Recovery
You will require the following to create the
system recovery media:
• Dell DataSafe Local Backup
• USB key with a minimum capacity of 8 GB or
DVD‑R/DVD+R/Blu‑ray Disc™
14
Setting Up Your Studio XPS Desktop
Setting Up a Wired Connection
Connect to the Internet
(Optional)
• If you are using a dial‑up connection, connect
the telephone line to the external USB modem
(optional) and to the telephone wall jack
To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).
before you set up your Internet connection.
• If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
If an external USB modem or WLAN adapter is
not part of your original order, you can purchase
To complete setting up your wired Internet
connection, follow the instructions in “Setting Up
15
Setting Up Your Studio XPS Desktop
Setting Up a Wireless Connection
Setting Up Your Internet Connection
NOTE: To set up your wireless router, see the
documentation that shipped with your router.
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
To set up your connection to a wireless router:
1. Save and close any open files, and exit any
open programs.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing
Center→ Connect to a network.
4. Follow the instructions on the screen to
complete the setup.
16
Setting Up Your Studio XPS Desktop
To set up your Internet connection:
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing
Center→ Set up a new connection or
network→ Connect to the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
17
Using Your Studio XPS Desktop
1
2
Media Card Reader light — Indicates if a
media card is inserted.
7
USB 2.0 connectors (2) — Connect
to USB devices that are connected
occasionally such as memory keys, digital
cameras, and MP3 players.
Media Card Reader — Provides a fast and
convenient way to view and share digital
photos, music, and videos stored on a
media card.
8
9
Optical drive eject buttons (2) — Press
the marked portion on the lower end of the
button to eject the disc tray.
3
Optical drive — Plays or records only
standard‑size (12 cm) CDs, DVDs, and
Blu‑ray Discs (optional).
Hard drive activity light — Turns on
when the computer reads or writes data.
A blinking white light indicates hard drive
activity.
4
5
6
Optional Optical drive bay — Can contain
an additional optical drive.
FlexBay slot — Can support a Media Card
Reader or an additional hard drive.
CAUTION: To avoid loss of data,
never turn off the computer while the
hard drive activity light is blinking.
FlexBay cover — Covers the FlexBay slot.
19
Using Your Studio XPS Desktop
1
2
Power connector — Connects to the
power cable. The appearance of this
connector may vary.
4
5
Expansion card slots — Provide access
to connectors on any installed PCI and
PCI Express cards.
Power supply light — Indicates power
availability on the power supply unit.
Security cable slot — Attaches a
commercially available security cable to
your computer.
NOTE: The power supply light may not be
available on all computers.
NOTE: Before you buy a security cable,
ensure that it fits into the security cable
slot on your computer.
3
Back panel connectors — Connect USB,
audio, video, and other devices to the
appropriate connectors.
6
Padlock rings — Attach a standard
padlock to prevent unauthorized access to
the interior of your computer.
21
Using Your Studio XPS Desktop
Back Panel Connectors
1
2
S/PDIF connector — Connects to
amplifiers of TVs for digital audio through
optical digital cables. This format carries
an audio signal without going through an
analog audio conversion process.
1
2
HDMI connector — Connects to a TV
for both audio and video signals.
3
NOTE: For a monitor without built‑in
speakers, only the video signal will be
read.
12
DVI connector — Connects to a
monitor or projector.
3
4
5
4
11
10
5
6
eSATA connector — Connects to
external SATA storage devices.
Rear L/R surround connector—
Connects to rear L/R surround speakers.
7
8
9
22
Using Your Studio XPS Desktop
6
7
Side L/R surround connector —
Connects to side L/R surround speakers.
10
11
Center/subwoofer connector —
Connects to a center speaker or subwoofer.
Microphone connector — Connects
to a microphone for voice or audio input
into a sound or telephony program.
Network connector and light —
Connects your computer to a network
or broadband device. The network
activity light blinks when the computer
is transmitting or receiving data. A high
volume of network traffic may make this
light appear to be in a steady “on” state.
8
9
Front L/R line-out connector —
Connects to front L/R speakers.
Line-in connector — Connects to
recording or playback devices such as
a microphone, cassette player, CD player,
or VCR.
12
USB 2.0 connectors (4) — Connect to
USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.
23
Using Your Studio XPS Desktop
1
USB 2.0 connectors (2) — Connect
to USB devices that are connected
occasionally such as memory keys, digital
cameras, and MP3 players.
6
Power button and light — Turns the
computer on or off when pressed. The light
in the center of this button indicates the
power state:
• Off — The computer is either in
hibernate mode, turned off or is not
receiving power.
2
Service Tag and Express Service Code —
Used to identify your computer when you
access the Dell Support website or call
technical support.
• Solid white — The computer is on.
• Solid amber — The computer is in
sleep state or there may be a problem
with either the system board or the
power supply.
3
4
Microphone or line-in connector —
Connects to a microphone for voice or to
an audio cable for audio input.
Headphone connector — Connects
to headphones.
• Blinking amber — There may be a
problem with either the system board
or the power supply.
NOTE: To connect to a powered speaker or
sound system, use the audio out or S/PDIF
connector on the back of your computer.
NOTE: For information on power problems,
5
Accessory tray — Used to place devices
or secure cables to avoid clutter.
25
Using Your Studio XPS Desktop
Entertainment and Multimedia
Software Features
You can use your computer to watch videos,
play games, create your own CDs, listen to
music and radio stations. Your optical disc
drive may support multiple disc media formats
including CDs, DVDs, and Blu‑ray Discs (if the
option is selected at the time of purchase).
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on your
computer.
You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to a
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.
After connecting to the Internet, you can access
websites, setup an e‑mail accout, and upload or
download files.
26
Using Your Studio XPS Desktop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,
and folders. You can personalize the Dock by:
• Adding or removing icons
• Changing the color and location of the Dock
• Grouping related icons into categories
• Changing the behavior of the icons
Add a Category
Remove a Category or Icon
1. Right‑click the Dock, click Add→ Category.
The Add/Edit Category window is displayed.
1. Right‑click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
Personalize the Dock
1. Right‑click the Dock and click Advanced
4. Click Save.
Setting....
Add an Icon
Drag and drop the icon to the Dock or a
category.
2. Choose the desired option to personalize the
Dock.
27
Using Your Studio XPS Desktop
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online may not be
available in all regions.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.
For more information, go to delldatasafe.com.
To schedule backups:
1. Double‑click the Dell DataSafe Online
icon on the taskbar.
2. Follow the instructions that appear on the
screen.
28
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
Beep Code Possible Problem
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
Beep Codes
Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
Three
Possible system board failure —
Chipset error
Four
Five
Six
RAM read/write failure
Real Time Clock failure
Video card or chip failure
29
Solving Problems
Wired Connections
If the network connection is lost —
Network Problems
Wireless Connections
• Check the cable to ensure it is plugged in
and not damaged.
If the network connection is lost — The
wireless router is offline or wireless has been
disabled on the computer.
• Check the status of the link integrity light.
The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:
• Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
• Off — The computer is not detecting a
physical connection to the network.
• Re‑establish your connection to the
wireless router (see “Setting Up a Wireless
• Green — A good connection exists between
a 10/100‑Mbps network and the computer.
• Amber — A good connection exists between
a 1000‑Mbps network and the computer.
NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.
30
Solving Problems
If the power light is solid white and the
computer is not responding — The display may
not be connected or powered on. Ensure that
the display is properly connected and then turn
it off, then back on.
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
• Reseat the power cable into the power
connector on the computer and the electrical
outlet.
If the power light is solid amber —
• The computer is in sleep or standby state.
Press a key on the keyboard, move the
connected mouse, or press the power button
to resume normal operation.
• There may be a problem with either the
system board or the power supply. For
assistance, contact Dell (see “Contacting
• If the computer is plugged into a power strip,
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.
• Bypass power protection devices, power
strips, and power extension cables to verify
that the computer turns on properly.
• Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
• Ensure that the power supply light on the
back of the computer is on. If the light is off
there may be a possible problem with the
power supply or the power cable.
If the problem persists, contact Dell (see
31
Solving Problems
If the power light is blinking amber — There
may be a problem with the system board.
Memory Problems
If you receive an insufficient memory
For assistance, contact Dell (see “Contacting
message —
• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
• See the software documentation for minimum
memory requirements. If necessary, install
additional memory (see the Service Manual
at support.dell.com/manuals).
• Power, keyboard, and mouse extension
cables.
• Reseat the memory modules (see the Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.
• Too many devices connected to a power
strip.
• Multiple power strips connected to the same
electrical outlet.
32
Solving Problems
If you experience other memory problems —
Lockups and Software
• Ensure that you are following the memory
installation guidelines (see the Service
Manual at support.dell.com/manuals).
Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
• Check if the memory module is compatible
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
If a program stops responding — End the
program:
1. Press <Ctrl><Shift><Esc> simultaneously.
• Run the Dell Diagnostics (see “Dell
2. Click Applications.
3. Click the program that is no longer
responding
• Reseat the memory modules (see the Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.
4. Click End Task.
33
Solving Problems
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
If a program is designed for an earlier
Microsoft Windows operating system — Run
the Program Compatibility Wizard. The Program
Compatibility Wizard configures a program
so that it runs in an environment similar to
an earlier version of Microsoft® Windows®
operating system environments.
NOTE: Software usually includes installation
instructions in its documentation or on CD.
If the computer stops responding or a solid blue
screen appears —
1. Click Start
→ Control Panel→
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least
8 to 10 seconds until the computer turns off.
Then restart your computer.
3. Follow the instructions on the screen.
34
Solving Problems
If you have other software problems —
– Ensure that the program is installed and
configured properly.
• Back up your files immediately.
– Verify that the device drivers do not
conflict with the program.
• Use a virus‑scanning program to check the
hard drive or CDs.
– If necessary, uninstall and then reinstall
the program.
• Save and close any open files or programs
and shut down your computer through the
Start
menu.
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
35
Using Support Tools
Dell Support Center
Alerts (technical support alerts
relevant to your computer)
The Dell Support Center helps you find
the service, support, and system‑specific
information you need.
To launch the application, click the
the taskbar.
icon in
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How‑To Help with
Solution Station™, and Online
Scan with PC CheckUp)
The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.
The home page also provides links to access:
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
For more information about Dell Support Center
and available support tools, click the Services
tab on support.dell.com.
36
Using Support Tools
My Dell Downloads
System Messages
NOTE: My Dell Downloads may not be
If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.
available in all regions.
Some of the software pre‑installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.
NOTE: If the message that is displayed
is not listed in the following examples,
see the documentation for either the
operating system or the program that was
running when the message appeared.
Alternatively you could see the Dell
Technology Guide on your hard drive
or at support.dell.com/manuals or see
To register and use My Dell Downloads:
1. Go to downloadstore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
3. Reinstall or create backup media of the
software for future use.
37
Using Support Tools
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 57
for assistance).
Keyboard failure — Replace keyboard or check
the cable for loose connection.
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
• If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
CMOS checksum error — Possible system
board failure or RTC battery low. Battery needs
replacement. See the Service Manual at
support.dell.com/manuals or see “Contacting
• Enter system setup and ensure that the
boot sequence information is correct.
See the Service Manual at
support.dell.com/manuals.
CPU fan failure — CPU fan has failed. CPU fan
needs replacement. See the Service Manual at
support.dell.com/manuals.
No timer tick interrupt — A chip on the
system board might be malfunctioning or
system board failure. See the Service Manual
at support.dell.com/manuals or see “Contacting
Hard-disk drive failure — Possible hard‑disk
drive failure during HDD POST. See “Contacting
Hard-disk drive read failure — Possible hard‑
disk drive failure during HDD boot test. See
38
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter
has exceeded its normal operating range.
Dell recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
assistance.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooterin
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
39
Using Support Tools
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: If your computer cannot display
a screen image, contact Dell (see
It is recommended that you print these
procedures before you begin.
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
NOTE: Dell Diagnostics works only on
Dell computers.
2. Turn on (or restart) your computer.
NOTE: The Drivers and Utilities disc
is optional and may not ship with your
computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.
This may invoke the Pre‑Boot System
Assessment (PSA) on your computer.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
40
Using Support Tools
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
c. If you are experiencing memory issues
press <y>, otherwise press <n>. The
following message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
If PSA is invoked:
a. The PSA starts running tests.
d. Press any key to go to the Choose An
Option window.
b. If the PSA completes successfully, the
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
If PSA is not invoked:
Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive and go to the Choose An Option window.
4. Select the test you want to run.
5. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
41
Using Support Tools
NOTE: The Service Tag for your computer is
displayed at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL™ logo appears, press <F12>
immediately.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
7. To exit the Dell Diagnostics and restart the
computer, click Exit.
NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
42
Using Support Tools
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
NOTE: The Service Tag for your computer is
displayed at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.
5. Type 1to start the CD menu and press
<Enter> to proceed.
9. When the tests are complete, close the test
screen to return to the Choose An Option
window.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
10. To exit the Dell Diagnostics and restart the
computer, click Exit.
7. Select the test you want to run.
11. Remove the Drivers and Utilities disc.
8. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
43
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
System recovery media
when System Restore does not resolve your problem
when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
44
Restoring Your Operating System
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
System Restore
The Windows operating systems provide
a System Restore option which allows
you to restore your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
3. Click Next and follow the remaining prompts
on the screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
Undoing the Last System Restore
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
NOTE: Before you undo the last system
restore, save and close all open files, and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
NOTE: The procedures in this document are
applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
1. Click Start
.
2. In the Start Search box, type System
Restoreand press <Enter>.
Starting System Restore
1. Click Start
.
3. Click Undo my last restoration and click
Next.
2. In the Start Search box, type System
Restoreand press <Enter>.
45
Restoring Your Operating System
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.
Dell DataSafe Local Backup
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
Dell DataSafe Local Backup allows you to:
• Backup and restore your computer to an
earlier operating state
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
• Create system recovery media
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.
1. Turn off your computer.
2. Disconnect all the devices (USB drive,
printer, etc.) connected to the computer and
remove any newly added internal hardware.
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
NOTE: Do not disconnect the display,
keyboard, mouse, or the power cable.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
operating system.
3. Turn on your computer.
46
Restoring Your Operating System
4. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
Upgrading to Dell DataSafe Local
Backup Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
5. Select Repair Your Computer.
• Backup and restore your computer based on
file types
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
• Backup files to a local storage device
• Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.
1. Double‑click the Dell DataSafe Local Backup
icon
on the taskbar.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
2. Click UPGRADE NOW!
3. Follow the instructions on the screen to
complete the upgrade.
47
Restoring Your Operating System
To restore the factory image of your computer
using the system recovery media:
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.
3. Select the appropriate boot device from the
list and press <Enter>.
Use the system recovery media in case of:
• Operating system failure that prevents the
use of recovery options that are installed on
your computer.
4. Follow the instructions on the screen to
complete the recovery process.
• Hard drive failure that prevents data from
being recovered.
48
Restoring Your Operating System
music files, and so on. If possible, back up all
data before using Factory Image Restore.
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
Performing Dell Factory Image Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options Window.
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
3. Select Repair Your Computer.
The System Recovery Options window
appears.
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
4. Select a keyboard layout and click Next.
5. To access the recovery options, log on as a
local user. To access the command prompt,
type administratorin the User name
field, then click OK.
49
Restoring Your Operating System
6. Click Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
7. Click Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
8. Click the check box to confirm that you want
to continue reformatting the hard drive and
restoring the system software to the factory
condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory‑installed applications have been
restored to factory condition.
9. Click Finish to restart the computer.
50
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
information and procedures that pertain to
the problem your computer is experiencing.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
procedures on how to run Dell Diagnostics.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double‑click the Express Service Code icon, and
follow the directions.
3. Fill out the “Diagnostic Checklist” on
4. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
Support online.
NOTE: Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.
5. If the preceding steps have not resolved the
51
Getting Help
Technical Support and
Customer Service
Online Services
You can learn about Dell products and services
on the following websites:
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer‑based diagnostics
to provide fast, accurate answers.
only)
To contact Dell’s support service, see
contact information for your region or go to
support.dell.com.
Caribbean countries)
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to support.dell.com/dellconnect.
You can access Dell Support through the
following websites and e‑mail addresses:
Dell Support websites
• support.dell.com
• support.jp.dell.com (Japan only)
• support.euro.dell.com (Europe only)
52
Getting Help
Dell Support e-mail addresses
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you for
the information needed to locate and report on
your order. For the telephone number to call your
Caribbean countries only)
countries only)
Dell Marketing and Sales e-mail
addresses
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
countries only)
Anonymous file transfer protocol (FTP)
• ftp.dell.com
Log in as user: anonymous, and use your
e‑mail address as your password.
53
Getting Help
Product Information
Returning Items for Repair
Under Warranty or for Credit
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included
with your return.
54
Getting Help
5. Pack the equipment to be returned in the
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
2. Include a copy of the invoice and a letter
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 56), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
55
Getting Help
Diagnostic Checklist
• Name:
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated‑support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on a
label on top of your computer).
• Date:
• Address:
• Phone number:
• Service Tag and Express Service Code
(located on a label on top of your computer):
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
• Return Material Authorization Number
(if provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions:
56
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Contacting Dell
For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
• Error message, beep code, or diagnostic
code:
• Description of problem and troubleshooting
procedures you performed:
Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
2. Select your country or region.
3. Select the appropriate service or support link
based on your requirement.
4. Choose the method of contacting Dell that is
convenient for you.
57
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
run a diagnostic program for your computer
reinstall desktop system software
“System Recovery Media” on page 48
“Dell Diagnostics” on page 40
“My Dell Downloads” on page 37
support.dell.com
find more information about the Microsoft®
Windows® operating system and features
upgrade your computer with new or additional
memory, or a new hard drive
the Service Manual at support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
reinstall or replace a worn or defective part
58
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
the safety information that is shipped with your
computer, before working inside your computer.
For additional safety best practices information,
see the Regulatory Compliance Homepage at
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service Tag/Express Service Code — the top of your computer
You must use the Service Tag to identify your
the Dell Support Center. To launch the Dell
computer on support.dell.com/manuals or to
contact technical support
Support Center, click the
taskbar.
icon in the
find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
the Dell Support website at
support.dell.com
find solutions and answers to common
questions
locate information for last‑minute updates
about technical changes to your computer or
advanced technical‑reference material for
technicians or experienced users
59
Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start
→ Help and Support and select the option to view information about
your computer.
Computer Model
Computer Information
Studio XPS™ 7100
System chipset
RAID support
AMD RS785 + SB710
RAID 0 (striping)
Processor
RAID 1 (mirroring)
Types
AMD Phenom™ II
AMD Athlon™ II
Data bus width
16 bits
64 bits
DRAM bus
width
BIOS chip
(NVRAM)
8 MB
60
Specifications
Memory
Drives
Connectors
four internally accessible
DDR3 DIMM sockets
Externally
accessible
two 5.25‑inch bays for
SATA DVD+/‑RW Super
Multi Drive or Blu‑ray
Disc™ combo (optional) or
Blu‑ray Disc RW drive
(optional)
Memory type
1333‑MHz DDR3 DIMMs;
non‑ECC memory only
Configurations
possible
2 GB, 4 GB, 6 GB, 8 GB,
12 GB, and 16 GB
one 3.5 inch bay for a
Flexdock
Minimum
Maximum
2 GB
16 GB
Internally
accessible
two 3.5‑inch bays for SATA
hard drives
NOTE: For instructions on upgrading
memory , see the Service Manual at
support.dell.com/manuals.
Video
Integrated
ATI Radeon™ HD 4200
Graphics
Audio
Discrete
PCI Express x16 card
Type
Integrated 7.1 channel;
High Definition audio with
S/PDIF support
Communication
Wireless
(optional)
Wi‑Fi/Bluetooth® wireless
technology
61
Specifications
Expansion Bus
Memory Card Reader
PCI Express Gen2 x1 slot bi‑directional
speed — 1 GB/s
Cards
supported
CompactFlash (CF) card
Smart Media (SM) card
xD‑Picture (xD) card
Gen2 x16 slot bi‑directional
speed — 16 GB/s
Memory Stick (MS) card
Memory Stick Duo card
Memory Stick PRO Duo card
PCI
32‑bit speed — 33 MHz
1.5 Gbps and 3.0 Gbps
SATA 2.0
USB 2.0
high speed — 480 Mbps
full speed — 12 Mbps
low speed — 1.2 Mbps
Memory Stick PRO (MSPRO)
card
Memory Stick PRO HG
(MSPRO HG) card
SecureDigital (SD) card
SecureDigital Card (SDHC) 2.0
MultiMedia Card (MMC)
MicroDrive (MD)
Physical
Height
Width
407.75 mm (16.02 inches)
185.81 mm (7.31 inches)
454.67 mm (17.9 inches)
10.18 kg (22.4 lb)
Depth
Weight
62
Specifications
External Connectors
System Board Connectors
Memory
four 240‑pin connectors
one 124‑pin connector
two 36‑pin connectors
one 164‑pin connector
Network adapter RJ45 connector
PCI
USB
two top‑panel, two front‑
panel, and four back‑
panel USB 2.0 compliant
connectors
PCI Express x1
PCI Express x16
Power (system
board)
one 24‑pin EPS 12 V
connector
Audio
top panel — microphone
and headphone
connectors
Chassis fan
two 3‑pin connectors
one 4‑pin connector
four 9‑pin connectors
back panel — six
connectors for 7.1 support
Processor fan
USB connectors
S/PDIF
one digital S/PDIF (optical)
connector
Front audio
connector
one 9‑pin connector for
2‑channel stereo sound
and microphone
eSATA
DVI
one back‑panel connector
one 29‑pin connector
SATA
five 7‑pin connectors
one 5‑pin connector
HDMI
one 19‑pin connector
S/PDIF out
63
Specifications
Expansion Slots
PCI
Power
DC Power Supply (460 W)
Connectors
Connector size
one
Maximum heat
dissipation
2413 BTU/hr
124‑pin connector
32 bit
NOTE: Heat dissipation is calculated by using
the power supply wattage rating.
Connector data
width (maximum)
Input voltage
115/230 VAC
50/60 Hz
PCI Express x1
Connectors
Input frequency
two
Rated output current 8 A/4 A
Connector size
36‑pin connector
1 PCI Express lane
Connector data
width (maximum)
Battery
Coin‑cell battery
3 V CR2032 lithium
coin cell
PCI Express x16
Connectors
one
Connector size
164‑pin connector
16 PCI Express lanes
Connector data
width (maximum)
64
Specifications
Computer Environment
Temperature range
Computer Environment
Maximum shock (for operating — measured
with Dell Diagnostics running on the
hard drive and a 2‑ms half‑sine pulse; for
non‑operating — measured with hard drive
in head‑parked position and a 26‑ms half‑sine
pulse):
Operating 10°C to 35°C (50°F to 95°F)
Storage
–40°C to 65°C (–40°F to 149°F)
20% to 80% (noncondensing)
Relative
humidity
(maximum)
Operating 40 G for 2 ms with a change in
velocity of 20 in/s (51 cm/s)
Maximum vibration (using a random‑vibration
spectrum that simulates user environment)
Non‑
45 G for 26 ms with a change in
Operating velocity of 288 in/s (732 cm/s)
Operating 0.26 GRMS
Altitude (maximum)
Storage
2.2 GRMS
Operating –15.2 to 3048 m
(–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne
G2 or lower as defined by
contaminant ISA‑S71.04‑1985
level
65
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
66
Appendix
Information for NOM, or Official Mexican Standard (only for
Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 – Flat 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory Model Number
Input Voltage
Input Frequency
Rated Output Current
D03M
115/230 V
50/60 Hz
8 A/4 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
67
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