Dell™ SP2309W Flat Panel Monitor User's Guide
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
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Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
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Model SP2309Wc
January 2020 Rev. A03
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USB up stream cable (enables the USB ports on the
monitor)
USB down stream cable (optional)
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Documentation (Safety Information, Quick Start Guide
and CD)
Product Features
The SP2309W flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 23 inches(585mm) diagonal.
■ 2048x1152 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
■ Tilt adjustment capabilities.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image Color Matching File (ICM), and product documentation.
■ Security lock slot.
■ 2.0 Mega pixel internal webcam with integrated microphone.
Identifying Parts and Controls
Front View
Front View
Label
Description
1
Power Control (Touch Sensor)
2
3
4
Webcam
Microphone
Back View
Back view
Back View with monitor stand
Label
Description
Use
VESA mounting holes (100mm)
(Behind attached VESA plate)
1
To mount the monitor.
2
3
4
5
6
Barcode serial number label
Security lock slot
To contact Dell for technical support.
To help secure your monitor.
Dell soundbar mounting brackets
Regulatory rating label
Cable management slot
To attach the optional Dell Soundbar.
Lists the regulatory approvals.
To organize cables by placing them through the slot.
Side View
Left view
Right view
Label
Description
1
USB downstream port
Bottom View
Bottom view
Label
Description
1
2
3
4
5
6
7
8
AC power cord connector
HDMI connector
DVI connector
VGA connector
Audio Line-in
Audio Line-out
USB upstream port
USB downstream ports(2)
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for various connectors of your monitor.
Power Management Modes
If you have VESA's compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use.
If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the
automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power C
Normal operation and USB active
Active
Active
Active
White
75 W (m
Normal operation
Active-off mode
Switch off
Active
Inactive
-
Active
Inactive
-
Active
Blanked
-
White
Amber
Off
65 W (ty
Less tha
Less tha
NOTE: The OSD functions in the 'Normal operation' mode. One of the following messages appears when the menu key is touched in Active-off
or
Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
VGA Connector
Pin
15-pin Side of the Connected Signal Cable
Number
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
Self-test
GND-R
6
7
GND-G
8
GND-B
9
Computer 5V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
DVI Connector
Pin
Number
24-pin Side of the Connected Signal
Cable
1
2
3
4
5
TMDS RX2-
TMDS RX2+
TMDS Ground
Floating
Floating
6
DDC Clock
DDC Data
7
8
Floating
9
TMDS RX1-
TMDS RX1+
TMDS Ground
Floating
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Floating
+5V power
Self test
Hot Plug Detect
TMDS RX0-
TMDS RX0+
TMDS Ground
Floating
Floating
TMDS Ground
TMDS Clock+
TMDS Clock-
HDMI Connector
Pin
Number
19-pin Side of the Connected Signal
Cable
1
T.M.D.S. Data 2-
T.M.D.S. Data 2 Shield
T.M.D.S. Data 2+
T.M.D.S. Data 1+
T.M.D.S. Data 1 Shield
T.M.D.S. Data 1-
T.M.D.S. Data 0+
T.M.D.S. Data 0 Shield
T.M.D.S. Data 0-
T.M.D.S. Clock +
T.M.D.S. Clock Shield
T.M.D.S. Clock -
CEC
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Reserved(N.C. on device)
SCL
SDA
DDC/CEC Ground
+5V Power
Operating the Monitor
Dell™ SP2309W Flat Panel Monitor User's Guide
Power On the Monitor
Touch the
to turn on the monitor
Using the Front Panel Controls
Use the keys on the front of the monitor to adjust the image settings.
Front panel Key
A
Description
Preset modes
B
C
Use the Brightness / Contrast key to direct access to the "Brightness" and "Contrast" control menu.
Brightness / Contrast
Use the Input source key to select different video signals that may be connected to your monitor.
Input source
D
E
Use the Menu key to open the on-screen display(OSD).
Menu
Exit
Use the Exit key to exit on-screen display(OSD) from menu and sub-menus.
Front panel Key
Use the keys on the front of the monitor to adjust the image settings.
Front panel Key
A
Description
Use the Up key to adjust (increase ranges) items in the OSD menu.
Up
B
Use the Down key to adjust (decrease ranges) items in the OSD menu.
Down
C
Use the OK key to confirm your selection.
OK
D
Use the back key to back main menu.
Back
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves the changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.
Touch the
key to open the OSD menu and display the main menu.
Main Menu
2.
Touch the
and
keys to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.
again.
keys to select the desired parameter.
key to enter the slide bar and then use the
to return to previous menu without accepting current settings or
3.
4.
To select the highlighted item on the menu touch the
Touch the
and
5.
6.
Touch the
Select the
or
key, according to the indicators on the menu, to make your changes.
to accept and return to previous menu.
The table below provides a list of all the OSD menu options and their functions.
Icon
Menu and Submenus
Description
BRIGHTNESS/CONTRAST Use the Brightness and Contrast menu to adjust the Brightness/Contrast.
Back
Touch
Allows you to adjust the brightness or luminance of the backlight.
Touch the key to increase brightness and touch the key to decrease brightness (min 0 ~ max 100).
to go back to the main menu.
Brightness
Contrast
Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. A
brightness first, and adjust contrast only if you need further adjustment.
Touch the
key to increase contrast and touch the
key to decrease contrast (min 0 ~ max 100).
Auto Adjust
Use this key to activate automatic setup and adjust menu. The following dialog appears on a black screen as the moni
adjusts to the current input:
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can f
your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you touch the key while there are no active video input signals or attached cables.
Input Source
Use the Input Source menu to select different video signals that may be connected to your monitor.
Push
to go back to the main menu
Select VGA input when you are using the analog (VGA) connector. Push
Select DVI-D input when you are using the digital (DVI) connector. Push
Select HDMI input when you are using the digital (HDMI) connector. Push
to select the VGA input source.
to select the DVI input source.
to select the HDMI input source.
Select Auto select to let the monitor search for available input signals.
COLOR SETTINGS
Use the Color Setting menu to adjust the monitor's color settings.
Color setting mode
submenu
Back
Touch
to go back to the main menu.
Input Color Format
Allows you to set the video input mode to:
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RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or the HD
adapter.
YPbPr: Select this option if your DVD player supports only YPbPr output.
Mode Selection
Allows you to set the display mode to:
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Graphics: Select this mode if your monitor is connected to your computer.
Video: Select this mode if your monitor is connected to a DVD player.
NOTE: Depending upon the Display Mode you select the Preset Modes available for your monitor change.
Preset Mode
Allows you to choose from a list of preset color modes.
In the Graphics mode, you can set the color to the following preset values:
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Standard: Loads the monitor's default color settings. This is the default preset mode.
Multimedia: Loads color settings ideal for multimedia applications.
Game: Loads color settings ideal for most gaming applications.
Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.
Cool: Decreases the color temperature. The screen appears cooler with a blue tint.
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Custom (RGB): Allows you to manually adjust the color settings. Touch the
Blue values and create your own preset color mode.
and
keys to adjust the Red
Custom (sRGB): Allows you to manually adjust the color settings. Touch the
and
keys to adjust the Re
and Blue values and create your own preset color mode.
In the Video mode, you can set the color to the following preset values:
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Movie: Loads color settings ideal for movies. This is the default preset mode.
Game: Loads color settings ideal for most gaming applications.
Sports: Loads color settings ideal for sports.
Nature: Loads color settings ideal for nature.
Hue
Allows you to adjust the skin tone of the image. Use
or
to adjust the hue from '0' to '100'.
NOTE: Hue adjustment is available only in the Video mode.
Saturation
Allows you to adjust the color saturation of the image. Use
or
to adjust the saturation from '0' to '100'.
NOTE: Saturation adjustment is available only in the Video mode.
Color Reset
Resets your monitor's color settings to the factory defaults.
Use the Displays Settings menu to adjust the sharpness, dynamic contrast, response time, and zoom.
DISPLAY SETTINGS
Display setting mode
submenu
Back
Touch
to go back to the main menu.
Wide Mode
Allows you to change the image scale with various default settings.
NOTE: Wide Mode is not available at video resolutions greater than 2048x1152. However, 16:9 and Fill will be availa
timing.
Horizontal position
Vertical Position
Zoom
Use the
and
keys to adjust image left and right (min 0 ~ max 100).
NOTE: When using DVI or HDMI source, the Horizontal Position setting is not available.
Use the
and
keys to adjust image up and down (min 0 ~ max 100).
NOTE: When using DVI or HDMI source, the Vertical Position setting is not available.
Allows you to zoom in to specific area of interest on your monitor.
Use
and
keys to adjust the zoom from '0' to '100'.
NOTE: Zoom will reset to default after power cycling or after power save recovery.
NOTE: Zoom default setting will be zero when using PC format (RGB color space) and 10 when using the video format f
players (YPbPr color space).
Phase
If satisfactory results are not obtained using the phase adjustment, use the Pixel Clock (coarse) adjustment and then
(fine).
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Allows you to increase or decrease the sharpness of the image.
Sharpness
Use
and
keys to adjust the sharpness from '0' to '100'.
Dynamic Contrast
The dynamic contrast helps get a higher contrast if you choose Game preset, Movie Preset, Sports Preset and Nature P
Use the
Use the
key to enable the Dynamic Contrast adjustment.
key to disable the Dynamic Contrast adjustment.
NOTE: Brightness control is disabled in Dynamic Contrast mode.
Response Time
Response time is the time required for an LCD pixel to change from fully active (black) to fully inactive (white), then bac
active again.
You can set the response time to:
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Normal
Overdrive (default).
Display Reset
Resets the monitor's display settings to the factory defaults.
Use the Audio Settings to adjust the audio settings.
AUDIO SETTINGS
Audio Setting mode
submenu
Power Save Audio
Allows you to turn on or off the power to the audio during the audio power save mode.
Default is "On".
On — Allows you to turn off the line-out to the sound bar during monitor standby.
Off — Allows you to turn on the line-out to the sound bar during monitor standby.
Resets your monitor audio settings to the factory defaults.
Reset Audio Setting
Exit Menu
Touch
to exit the OSD main menu and touch
to accept changes.
OTHER SETTINGS
Back
Touch
to go back to the main menu.
Language
Allows you to set the OSD display to one of five languages: English, Espanol, Francais, Deutsch, or Japanese.
Allows you to adjust the OSD background from opaque to transparent.
Menu Transparency
Menu Timer
Allows you to set the time for which the OSD remains active after you touch a key on the monitor.
Use the
and
keys to adjust the slider in 1 second increments, from 5 to 60 seconds.
Menu Lock
Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All keys are locked exc
NOTE: When the OSD is locked, touching the menu key takes you directly to the OSD settings menu, with 'OSD Lock' p
on entry. Touch and hold
key for 15 seconds to unlock and allow user access to all applicable settings.
Key Sound
DDC/CI
Turns on or off the key sound.
DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display
the brightness, color balance etc.
Enable (Default): Optimizes the performance of your monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message appears on the screen.
Select Yes to disable DDC/CI or No to return.
LCD Conditioning
LCD conditioning helps eliminate any image retention and may take several hours.
NOTE: Severe cases of image retention are known as burn-in. LCD Conditioning does not remove burn-in.
Disable: This is the default option.
Enable: Enables LCD conditioning and the following message appears on the screen. Select Yes to proceed and No to
NOTE: Touch any key on the monitor to terminate LCD Conditioning at any time.
Factory Reset
Personalize
Resets all OSD settings to the factory preset values.
Allows you to adjust shortcut key key for: 1. Brightness & Contrast, 2. Input Source, and 3. Preset mode.
OSD Warning Messages
The following warning messages may appear on the screen to indicate that the monitor is out of synchronization.
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low
for the monitor to use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode
is 2048 X 1152 at 60Hz.
If you touch any key other than the Power Control (Touch Sensor) one of the following messages will appear depending on the selected
input:
When monitor enters Power Save mode, the following message appears :
Setting the Optimal Resolution
To set the optimal resolution for the monitor:
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 2048 x 1152.
4. Click OK.
If you do not see 2048 x 1152 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
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If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡
¡
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
¡
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a LED for power indication, and two audio headset jacks.
1.
2.
3.
Power/volume control
Power indicator
Headphone connectors
Using the Tilt, Swivel, and Vertical Extension
Tilt/Swivel
With the built-in pedestal, you can tilt and/or swivel the monitor for the most comfortable viewing angle.
Adjust the Tilt
1. With the monitor still in its flat, folded state, set it screen-side up on a flat surface.
2. Adjust the tilt by moving the edges of the monitor either toward or away from you, without
touching or putting touchure on the screen.
CAUTION: The double-hinged monitor can fall back if the hinge is extended fully and the monitor
screen is tilted back too far.
1. Put the shipping strap in a safe place, in case you need it to ship the monitor.
2. Lift and lower the base hinge for proper viewing.
NOTE: The base of stand is attached when the monitor is shipped from factory.
Before you rotate the monitor, your monitor should be fully extended vertically (Vertical Extension) and fully tilted (Tilt) up to avoid hitting the bottom edge of
the monitor.
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not
included with this monitor. To download the graphics driver, go to support.dell.com and see the Download section for Video Drivers for latest driver
updates.
Vertical Extension
This Vertical Extension function can help you adjust the monitor for the most comfortable viewing height. You can push the top edge or pull the bottom edge of
the monitor carefully to adjust the position.
Using the Camera
®
®
Installing the Dell Webcam Software (Microsoft Windows Operating Systems)
NOTE: The Dell Webcam Software is not available for Windows 10 or Windows 8/8.1 operating systems. For these operating systems, see the
The Dell SP2309W webcam application media that ships with your monitor, allows you to the install the software and drivers for the integrated webcam.
To install the Dell Webcam Software:
1. Insert the Dell "Drivers and Documentation" CD into the drive.
NOTE: Ensure that the USB cable is connected between the monitor and the computer.
2. Choose "Webcam Software".
3. The Install Shield Wizard automatically launches the setup application. Select the Language and click Next to continue.
4. Read Software License Agreement and click Yes to continue.
5. Click Browse to change Destination Folder where the software will be installed to and then click Next to continue.
6. Choose Full Installation than click Next and follow the instructions to complete the installation. Alternatively, choose Custom Installation to select the
components to install.
7. Click Finish to restart the computer after installation completes.
You are now ready to use the Webcam.
Accessing the Camera Help File
To access the camera’s help file, right-click the Dell Webcam Central icon in the notification area and click. Click Help from the menu and select Contents.
Manually Adjusting the Camera Settings
If you do not want the camera to use automatic settings, you can manually adjust the camera settings.
Setting the Contrast, Brightness, and Volume
To set the contrast, brightness and volume:
1.
2.
Right-click the Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
In the Webcam Console window:
·
·
Click the Settings icon and navigate to Settings - Picture Control. Adjust video settings, such as contrast and brightness.
Click the Effects icon and navigate to Effects - Avatars. Adjust audio settings, such as volume level.
For more information about camera settings and other camera-related topics, see the camera’s Help file (see Accessing the Camera’s Help File).
Setting the Resolution
To set the camera resolution using the Dell Webcam Central:
1. Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Launch Webcam Center.
The Dell Webcam Center window appears.
2. Click the Record Video tab.
3. Configure settings by clicking the More Options key located at bottom center of the preview window. Click the Video Size box and select the size that you w
4. Click the Snap Photo tab.
5. Configure settings by clicking the More Options key located at bottom center of the preview window. Click the Photo Size box and select the size that you
Resetting the Camera Defaults
To reset the Camera settings using the Dell Webcam Central:
1. Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
2. In the Webcam Central window:
- Click the Settings icon and navigate to Settings - Picture Control. Click Restore Default.
Setting Up the Monitor
Dell™ SP2309W Flat Panel Monitor User's Guide
Wall-Mounting the Monitor(Optional)
Unfolding the double-hinged monitor
WARNING: Do not place the double-hinged monitor face down for folding.
The base hinge can spring up and cause serious injury or damage.
1. With the monitor still in its flat, folded state, set it screen-side up on a flat surface.
2. Tilt the panel toward you without touching or putting pressure on the screen.
3. Remove the shipping strap (do not cut it; do not flip the display to remove).
4. Put the shipping strap in a safe place, in case you need it to ship the monitor.
5. Lift and lower the base hinge for proper viewing.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the HDMI cable, white (digital DVI-D), or blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not use all the cables on the same computer. Use all of the cables only when they are connected to different computers with appropriate
video systems.
Connecting the Blue VGA Cable
Connecting the White DVI Cable
Connecting the HDMI Cable
NOTE: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Connecting the USB Cable
After you have completed connecting the DVI/VGA cable, follow the procedure below to connect the USB cable to the computer and complete your monitor
setup:
1. Connect the upstream USB port (cable supplied) to an appropriate USB port on your computer.
2. Connect USB peripherals to the downstream USB ports (side or bottom) on the monitor. (See side or bottom view for details.)
3. Plug the power cables for your computer and monitor into a nearby outlet.
4. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
5. Use the cable holder on the monitor stand to organize the cables.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor) use the cable management slot to organize all cables as
shown above.
Attaching the Soundbar(optional)
NOTICE: Do not use with any device other than the Dell Soundbar.
To attach the soundbar:
1.
2.
3.
4.
Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
Slide the Soundbar to the left until it snaps into place.
Connect the Soundbar with the DC power connector from the Soundbar Power Adaptor.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Wall-Mounting the Monitor (Mounting Fixture not Supplied)
Before you mount the monitor on a wall, a swing arm, or other mounting fixture, you must remove the base and the
pedestal. You will need a Phillp’s screwdriver. Read the following warning and caution statements before beginning
the procedure.
WARNING: To reduce the risk of personal injury or of damage to the equipment, check that the wall-mounting fixture
is adequately installed and secured before attaching the monitor. Refer to the instructions supplied with the wall-
mounting fixture and check that it is capable of supporting the monitor.
Preparing the double-hinged monitor for wall-mounting
WARNING: Do not place the double-hinged monitor face down for folding.
The base hinge can spring up and cause serious injury or damage.
Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:
1. Verify that the Power Control (Touch Sensor) is turned Off, then disconnect the power cord.
2. Lay the LCD display face down on a towel or blanket.
3. Remove the Plastic Covers from the back of the LCD display.
4. Remove the four screws attaching the base (Screw dimension: M4 x 10mm).
5. Remove the Rubber Plugs from inside the four VESA screw holes.
6. Attach the mounting bracket from the VESA compatible wall mounting kit (100 mm x 100 mm distance).
7. Attach the LCD display to the wall, following the instructions in the wall-mounting kit.
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load: 2.05lbs (4.44kg).
Troubleshooting
Dell™ SP2309W Flat Panel Monitor
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer or monitor. To ensure proper Self-Test operation, remove HDMI, Digital (white connector), and the
Analog (blue connector) cables from the back of the computer or monitor.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
or
or
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer system and graphic card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. On the front panel, touch and hold the shortcut key 1 and shortcut key 4 keys on the front panel, simultaneously for 2 seconds. A gray screen
appears.
4. Carefully inspect the screen for abnormalities.
5. Touch the shortcut key 4 key on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, touch the shortcut key 4 key again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
What You See
Possible Solutions
No Video/Power LED No picture
off
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Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
Verify that the power outlet is functioning properly using any other electrical equipment.
The power on/off control is a capacitive touch sensitive sensor, pressing it may or may not power on the
monitor, lightly touch on the power on/off icon to try again.
No Video/Power LED No picture or no
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
on
brightness
Poor Focus
Picture is fuzzy,
blurry, or ghosting
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine
movement
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has
spots
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l
l
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics
Stuck-on Pixels
LCD screen has
bright spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics
Brightness Problems Picture too dim or too
bright
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Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Geometric Distortion Screen not centered
correctly
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
NOTE: When using 'DVI-D' or 'HDMI', the positioning adjustments are not available.
Horizontal/Vertical
Lines
Screen has one or
more lines
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics
NOTE: When using 'DVI-D'or 'HDMI', the Pixel Clock and Phase adjustments are not available.
Synchronization
Problems
Screen is scrambled
or appears torn
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
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Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent
Problems
Monitor malfunctions
on & off
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Wrong Color
Picture missing color
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics
Picture color not
good
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l
application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics
Image retention from Faint shadow from
a static image left on the static image
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Use the Power Management feature to turn off the monitor at all times when not in use (for more
Alternatively, use a dynamically changing screensaver.
the monitor for a
displayed appears on
the screen
long period of time
Product Specific Problems
Specific Symptoms
Screen image is too small
What You See
Image is centered on screen,
but does not fill entire viewing
area
Possible Solutions
Reset the monitor to Factory Settings.
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Cannot adjust the monitor withOSD does not appear on the
l
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
the keys on the front panel
screen
No Input Signal when user
controls are touched
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
No picture, the LED light is
white. When you touch "up",
"down" or "Menu" key, the
message appears
Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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l
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics
NOTE: When choosing DVI-D or HDMI mode, the Auto Adjust function is not available.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working
What You See
USB peripherals are not
working
Possible Solutions
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
Reboot the computer.
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Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface isHigh Speed USB 2.0
slow. peripherals working slowly or
not working at all
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Check that your computer is USB 2.0-capable.
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
is used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Reboot the computer.
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Dell™ Soundbar Problems
Common Symptoms
No Sound
What You See
Soundbar has power - power
indicator is on
Possible Solutions
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Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not
enabled.
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Play some audio content on the computer (example, audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound
Computer's sound card is used
as the audio source
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Avoid using an audio cable extension or audio jack converter.
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Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Camera Problems
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Power
The camera is
not working
and the LED is
off
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SP2309W Webcam Resource CD. See Using the Camera for more information.
Camera is not The camera is
Remove and insert the USB cable.
detected
not working
and the LED is
on
Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
Poor Focus
The camera
captures fuzzy
or unclear
Verify that the protective film has been removed from the camera and the camera lens is clean.
Clean the camera surface using a damp, soft lint-free cloth.
videos and
pictures
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher.
NOTE: Lower color depth settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet
The camera
captures
grainy images
while using it
on the
Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Internet
Color Problem The images
are tinted red,
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the camera color settings through Dell Webcam Central. See Using the Camera for more information.
blue, or green
No Image
Blank screen
Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the contrast levels using the Dell Webcam Central. See Using the Camera for more information.
Ensure the camera is detected correctly by the Windows operating system.
Slow frame
rate in video
The capture
video is not
The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution. Select No
Compression for video in the Video Recording settings.
capture mode smooth
Install the latest DirectX and the latest webcam driver.
Audio and The captured
The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution. Select No
video is not
video and
Compression for video in the Video Recording settings.
synchronized audio are not
synchronized
Microphone is The webcam
Speak closer to the microphone.
not working
captures video
but not sound
The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to
the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Set the correct audio source in Dell Webcam Central. To select the correct audio source:
1. In the Dell Webcam Central, navigate to configure settings by clicking on the More Options key.
2. Select Monitor Webcam in the Microphone box.
3. Adjust the Volume slider to obtain the desired audio level.
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Central. To test the
microphone,
1.Click Start®Control Panel®Sound and Audio Devices.
2.Click the Voice tab.
3.Click the Test Hardware key and follow the instructions.
If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for
more information.
Setting Up Your Monitor
Dell™ SP2309W Flat Panel Monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your graphics Adapter, attempt to set the resolution to 2048x1152 again.
NOTE: If you are unable to set the resolution to 2048 x 1152, please contact Dell™ to inquire about a graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ SP2309W Flat Panel Monitor
If you have a non Dell™ desktop, portable computer, or graphics card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your graphics adapter, attempt to set the resolution to 2048x1152 again.
NOTE: If you are unable to set the resolution to 2048 x 1152, please contact the manufacturer of your computer or consider purchasing a graphics
adapter that will support the video resolution of 2048 x 1152.
Back to Contents Page
Setting Up Your Monitor
Dell™ SP2309W Flat Panel Monitor
Setting the display resolution to 2048 x 1152 (Optimal)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 2048 x 1152 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse key and adjust the screen resolution to 2048X1152.
4. Click OK.
If you do not see 2048 x 1152 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
Appendix
Dell™ SP2309W Flat Panel Monitor User's Guide
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the safety information that shipped with your monitor.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
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