DELL DA300 User Manual

Dell USB-C Mobile Adapter

DA300

User’s Guide

Regulatory Model: DA300z

Contents

What’s in the box ................................................................................

Features ............................................................................................. 5

Front view ..................................................................................... 5

Back view ...................................................................................... 6

Using your mobile adapter .................................................................. 7

Troubleshooting ................................................................................ 2

Speci cations....................................................................................

Statutory information .......................................................................

Warranty ....................................................................................... 16

What’s in the box

Mobile adapter

Documents

Features

Front view

Ethernet port

USB-C port

USB-C cable

USB-A port

Top section

Bottom section

Back view

HDMI port

DisplayPort

VGA port

Using your mobile adapter

1. Using your ꢀngertips, hold the bottom section of the mobile adapter.

2. With the USB-C cable facing you, turn the top section to release the USB-C cable.

3. Connect the USB-C cable of your mobile adapter to the Thunderbolt or

USB-C (DisplayPort Alt Mode) port on your computer.

NOTE: Power delivery pass-through is not supported on the Thunderbolt

or USB-C (DisplayPort Alt Mode) port on the adapter (DA300).

4. Connect peripherals to the mobile adapter.

FHD

NOTE: The mobile adapter supports only one display at a time.

USB-A

USB-C

10 Gbps

Video port

Connect an external display or a projector.

Network port

Connect an Ethernet (RJ45) cable from a

router or a broadband modem for network

or internet access.

USB-C and

USB-A ports

Connect peripherals such as keyboards, mice,

and external storage devices.

NOTE: When adapter is connected to the Thunderbolt or 15 W USB-C

(DisplayPort Alt Mode) port on your computer, the downstream USB-A

and USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)

data transfer rate on selected Dell computers.

15 W

USB-A

USB-C

USB 3.1 Gen 2, 10 Gbps

NOTE: When adapter is connected to the 7.5 W USB-C (DisplayPort Alt

Mode) port on your computer, only one of the downstream USB-C and

USB-A ports will work on a ƒrst-come-ƒrst-serve basis with USB 2.0 (480

Mbps) data transfer rate.

For example:

• When a peripheral is connected to the USB-C port on your mobile adapter,

the USB-A will be disabled.

• When a peripheral is connected to the USB-A port on your mobile adapter,

the USB-C will be disabled.

7.5 W

USB-C

USB 2.0, 480 Mbps

USB-A

USB 2.0, 480 Mbps

Troubleshooting

Problems

Possible solutions

The mobile adapter is

not working on the

USB-A port on your

computer

The mobile adapter is compatible only with the USB-C

port on your computer. That is, Thunderbolt port or

USB-C (DisplayPort Alt Mode) port.

Multiple displays are

not working

The mobile adapter supports only single display out. You

can only connect a peripheral to the HDMI port, or

DisplayPort, or the VGA port at a time.

Utilizing all the ports at

the same time is not

working

• If you connect the mobile adapter to a Thunderbolt or

15 W USB-C (DisplayPort Alt Mode).

port on your computer, you can use one video out port,

one Ethernet port, and two USB ports.

• If you connect the mobile adapter to a 7.5 W USB-C

(DisplayPort Alt Mode) port on your computer, you can

use one video out port, one Ethernet port, and only one

USB port.

Power Surge message

pops up when

• The peripheral you connected to the mobile adapter

needs more power.

connecting a peripheral

to the mobile adapter

• Disconnect other peripherals connected to the

mobile adapter.

• For high-power peripherals, it is recommended to

connect the peripheral to your computer directly.

Unable to read and

write to an external

SSD/HDD and optical

• Some external SSD/HDD/Optical drives require

higher power than what your mobile adapter can

support.

(CD/DVD/Blu-ray)

drive when connected

to the mobile adapter

• It is recommended that you connect external

SSD/HDD/Optical drive to your computer directly.

Problems

Possible solutions

Resolution on the

monitor is lower than

4K 60 Hz when

connected to the HDMI

or DisplayPort of your

mobile adapter

The 4K resolution at 60 Hz is supported on computers

that have DisplayPort 1.3 or later with a display that is

capable of 4K resolution at 60 Hz. On computers that

support below DisplayPort 1.3, the maximum resolution

supported is 4K at 30 Hz.

The mobile adapter is

not charging your

computer through the

USB-C port

The mobile adapter does not support Power Delivery

speci‡cations and does not provide power pass through

the USB-C port.

The mobile adapter is

not supporting MAC

address pass-through

and PXE boot

• The mobile adapter supports MAC address passthrough

and PXE boot with system BIOS support.

• If your computer's BIOS does not support MAC

address pass-through and PXE boot, the mobile

adapter will be unable to support these features.

PXE boot in

UEFI/Legacy mode is

not working

PXE boot support depends on the BIOS of your computer.

For more information, check the documentation for your

computer.

No video on the

• Check the video connection cables.

monitor attached to the

mobile adapter

• Disconnect the peripheral from the mobile adapter, wait

for 10 seconds then connect the peripheral.

Video on the attached

monitor is distorted or

corrupted

• Check the video connection cables.

• Check and update the video resolution under Control

Panel > All Control Panel Items > Display > Screen

Resolution.

Video on the attached

monitor is not displayed

in extended mode

• Change the setting under Control Panel > All Control

Panel Items > Display > Screen Resolution.

• Switch modes by pressing the Windows Key

+ P.

Specif i cations

Upstream input

USB-C

Downstream data ports

• One USB 3.1 Gen 2 Type-A port

• One USB 3.1 Gen 2 Type-C port

• One RJ45 port

Downstream video out ports and

resolutions supported

Single video out from one of the three

ports:

• One DisplayPort 1.4 port

(3840 x 2160 max)/60 Hz

• One HDMI 2.0 port

(3840 x 2160 max)/60 Hz

• One VGA port

(1920x1080 max)/60 Hz

LAN port LED indication

• Connection: Green (solid green)

• Active link: Amber (blinking)

NOTE: When the mobile adapter is connected to the Thunderbolt or 15 W

USB-C (DisplayPort Alt Mode) port on your computer, the USB-A and

USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)

data transfer rate on selected Dell computers.

NOTE: When the mobile adapter is connected to the 7.5 W USB-C

(DisplayPort Alt Mode) port on your computer, only one of the USB-A or

USB-C ports will work.

For example:

• When a peripheral is connected to the USB-C port on your mobile adapter,

the USB-A will be disabled.

• When a peripheral is connected to the USB-A port on your mobile adapter,

the USB-C will be disabled.

NOTE: The 4K resolution at 60 Hz is supported on computers that have

DisplayPort 1.3 or later with a display that is capable of 4K resolution at

60 Hz. On computers that support below DisplayPort 1.3, the maximum

resolution supported is 4K at 30 Hz.

Recommended system requirements

Supported operating system

• Windows 7, Windows 8, Windows 8.1,

Windows 10 (32/64 bits)

• Mac OS 10.12.6

• Chrome OS 61.0.3163.123 and

65.0.3325.209

Operating temperature

Product working at maximum ambient

temperature of 35°C.

Statutory information

Warranty

Limited warranty and return policies

Dell-branded products carry a 1-year limited hardware warranty. If purchased

together with a Dell system, it will follow the system warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell’s end user agreement,

which you can ꢀnd at www.dell.com/terms This document contains a binding

arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national

consumer legal rights, the terms of any retailer sale agreement that you have entered

into (which will apply between you and the retailer) and Dell’s end user contract

terms.

Dell may also provide an additional hardware warranty—full details of the Dell end

user contract and warranty terms can be found by going to www.dell.com, selecting

your country from the list at the bottom of the “home” page and then clicking the

“terms and conditions” link for the end user terms or the “support” link for the

warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national

consumer legal rights, the terms of any retailer sale agreement that you have entered

into (which will apply between you and the retailer) and Dell’s warranty terms. Dell

may also provide an additional hardware warranty

—full details of Dell’s warranty terms can be found by going to www.dell.com,

selecting your country from the list at the bottom of the “home” page and then

clicking the “terms and conditions” link or the “support” link for the warranty terms.

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