Basic User's Guide
HL-L2380DW
MFC-L2720DW
MFC-L2740DW
Online User's Guide
This Basic User's Guide does not contain all
the information about the machine.
To learn detailed information, read the Online
User's Guide at
Brother Numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
Register Your Product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product if you lose your receipt;
• may support an insurance claim by you in the event of product loss covered by insurance;
and,
• will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet, or register on-line at
FAQs (Frequently Asked Questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips
to learn how to get the most from your Brother product.
• Check here for Brother driver updates.
• To keep your machine’s performance up to date, check here for the latest firmware
upgrade.
i
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada:
www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
Service Center Locations (Canada only)
ii
Ordering Accessories and Supplies
For best quality results use only genuine Brother supplies, which are available at most Brother
retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
In Canada:
iii
Order Information
Description
Item
Toner cartridge
TN-630 (Approximately 1,200 pages)
TN-660 (Approximately 2,600 pages)
Drum Unit
DR-630 (Approximately 12,000 pages)
LG3077001
Telephone Line Cord
Basic User's Guide
LEM603001-01 (English for USA and Canada)
LEM603002-01 (French for Canada)
LEM592001-00 (English for USA and Canada)
LEM592002-00 (French for Canada)
Quick Setup Guide
1
Letter or A4 size single-sided pages.
2
Approximate cartridge yield is declared in accordance with ISO/IEC 19752.
Standard toner cartridge
3
4
5
6
High yield toner cartridge
1 page per job
Drum life is approximate and may vary by type of use.
iv
Notice - Disclaimer of Warranties (USA and
Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
v
The Online User's Guide Helps You Get the Most
Out of Your Machine
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1
2
3
4
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step
Where can I find this manual?
®
(Windows )
Click
(Start) > All Programs > Brother > Brother Utilities > Brother MFC-XXXX series >
Support > User’s Guides.
®
(Windows 8)
Tap or click
(Brother Utilities) > Brother MFC-XXXX series > Support > User’s Guides.
(Select your model from the drop-down list if not already selected.)
(Macintosh or other options)
to download manuals.
vi
If you have questions or problems, please take a
look at our FAQs.
Provides several ways to search!
Displays related questions for more information
Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen shot is subject to change
without notice.
Where can I find these FAQs?
Brother Solutions Center
vii
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons provide helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
Courier New
Courier New font identifies messages shown on the machine's LCD.
ix
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product's descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
x
Table of Contents
Basic User's Guide
1
Touchscreen LCD Overview......................................................................................3
How to Navigate the Touchscreen LCD.....................................................................4
Set the Date and Time.....................................................................................7
Paper Handling.................................................................................................... 9
2
Load Paper................................................................................................................9
Load and Print using the Paper Tray ...............................................................9
Using Special Paper................................................................................................12
3
Print from Your Computer (Windows )....................................................................13
Print a Document (Windows ).......................................................................13
using the Manual Feed Slot...........................................................................17
4
xi
5
6
Scan from Your Computer (Windows )...................................................................27
Set Your Station ID ........................................................................................30
Receive Modes..............................................................................................31
Store Address Book Numbers .......................................................................36
Telephone Services and External Devices ..............................................................38
Distinctive Ring..............................................................................................38
Voice Over Internet Protocol (VoIP)...............................................................38
Fax Using Your Computer (PC-FAX).......................................................................42
A
B
Fax and Telephone Problems..................................................................................49
Document and Paper Jams.....................................................................................54
Clear the Document Jam...............................................................................54
Appendix............................................................................................................ 62
How to Enter Text on Your Brother Machine ...........................................................62
xii
General Information
1
Control Panel Overview
1
2
3
4
00:00 01.01.2014
Copy
Fax
Scan
Shortcuts
Settings
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on this Touchscreen.
2. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation (available when illuminated in red).
Dial Pad (Numerical buttons)
Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the
number of copies.
3.
Power On/Off
• Turn on the machine by pressing
.
• Turn off the machine by pressing and holding down
. The Touchscreen LCD displays
Shutting Downand stays on for a few seconds before turning off. If you have an
external telephone or TAD connected, it is always available.
1
4.
(WiFi)
When the WiFi light is on, your Brother machine is connected to a wireless access point.
When the WiFi light blinks, the wireless connection is down, or your machine is in the process
of connecting to a wireless access point.
2
•
Web
Touchscreen LCD
Overview
Press to connect the Brother machine
to an Internet service. For more
information, see the Web Connect
Guide. Go to your model's Manuals
page on the Brother Solutions Center at
the guide.
Access the mode button you want by pressing
d or c.
From the Home screens, you can access Wi-
Fi setup, Shortcuts, Toner level and Settings
screens.
This screen displays the machine’s status
when the machine is idle. This Home screen
is also called the Ready Mode screen. When
displayed, this indicates that your machine is
Ready for the next command.
•
Apps
Press to connect the Brother machine
to the Brother Apps service. For more
information, see the Web Connect
Guide. Go to your model's Manuals
page on the Brother Solutions Center at
the guide.
The available features will vary depending on
your model.
1
2
3
•
•
Secure Print
00:00 01.01.2014
Press to access the Secure Print
option.
2in1(ID) Copy
Press to access 2in1(ID) Copy option.
Wireless Status
Copy
Fax
Scan
3.
If you are using a wireless connection, a
four-level indicator in each of the Home
screens displays the current wireless
signal strength.
Shortcuts
Settings
4
6
5
1. Date & Time
0
Max
Displays the date and time set on the
machine.
• If you see
at the top on the
screen, press it to configure wireless
settings.
2. Modes
•
•
•
Fax
4.
Settings
Press to access Fax mode.
Copy
Press to access the Settingsmenu.
If Secure Function Lock or Setting Lock
Press to access Copy mode.
Scan
has been turned on, a lock
icon
appears on the LCD. You must unlock the
machine to use Settings.
Press to access Scan mode.
3
Warning icon
Cover is Open.
5.
Toner
Displays the remaining toner life. Press to
access the Tonermenu.
Detail
When the Toner cartridge is near the end
of life or has a problem, an error icon
appears on the Toner icon.
Copy
Fax
Scan
6.
Shortcuts
Press to create Shortcuts for frequently-
used operations such as sending a fax,
making a copy, scanning and using Web
Connect.
Shortcuts
Settings
The warning icon
is an error or maintenance message; press
to view it, and then press to
appears when there
• Three Shortcuts screens are available
with up to four Shortcuts on each
Shortcuts screen. A total of 12
Shortcuts are available.
Detail
return to Ready Mode.
NOTE
• To display the other Shortcuts screens,
press d or c.
• This product adopts the font of ARPHIC
TECHNOLOGY CO., LTD.
Stored Fax(es)
( )
Stored Fax es :01
Print
How to Navigate the
Touchscreen LCD
Press your finger on the LCD to operate it. To
display and access all the options, press d c
or a b on the LCD to scroll through them.
Copy
Fax
Scan
The following steps explain how to navigate
through changing a machine setting. In this
example, the LCD Backlight setting is
changed from Lightto Med.
Shortcuts
Settings
The number of received faxes in memory
appears at the top of the screen.
IMPORTANT
Press
to print the faxes.
Print
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
NOTE
DO NOT touch the LCD immediately after
plugging in the power cord or turning on the
machine. Doing this may cause an error.
4
Press Med.
Press
(Settings).
1
2
3
6
7
Backlight
Press All Settings.
Light
Med
Dark
Press a or b to display the General
Setupoption, and then press General
Setup.
All Settings
General Setup
Shortcut Settings
Fax
Press
.
Press a or b to display the LCD
Settingsoption, and then press LCD
Settings.
4
5
General Setup
Tray Setting
Volume
LCD Settings
Press Backlight.
LCD Settings
Backlight
Light
Dim Timer
Off
5
Select the operation you want to use.
Access Brother Utilities
3
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
Do one of the following:
1
®
®
• (Windows XP, Windows Vista ,
®
®
Windows 7, Windows Server 2003,
®
Windows Server 2008 and Windows
®
Server 2008 R2)
Click
Start > All Programs >
Brother > Brother Utilities.
®
®
• (Windows 8 and Windows Server
2012)
Tap or Click
(Brother Utilities)
either on the Start screen or the
desktop.
®
• (Windows 8.1 and Windows
®
Server 2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen). When the Apps screen
appears, tap or click
(Brother
Utilities).
Select Brother MFC-XXXX series
(where XXXX is the name of your
model).
2
6
Press
.
Initial Setup
9
Set the Date and Time
Adjust the Ring Volume
Related Models:
Related Models:
MFC-L2720DW/MFC-L2740DW
MFC-L2720DW/MFC-L2740DW
Press (Settings)> All
Press (Settings)> All
1
1
Settings> Initial Setup> Date
Settings> General Setup>
& Time> Date.
Volume> Ring.
Enter the last two digits of the year
2
Press a or b to display the Off, Low,
2
using the LCD, and then press OK.
Med, or Highoption, and then press the
option you want.
Enter the two digits for the month using
the LCD, and then press OK.
3
Press
.
3
Enter the two digits for the day using the
LCD, and then press OK.
4
Adjust the Beeper Volume
When the beeper is on, the machine will beep
when you press a button, make a mistake, or
after you send or receive a fax. You can
choose from a range of volume levels.
Press Clock Type.
5
Press 12h Clockor 24h Clock.
6
Press (Settings)> All
1
Press Time.
7
Settings> General Setup>
Volume> Beep.
To enter the time, do one of the
following:
8
Press a or b to display the Off, Low,
2
Med, or Highoption, and then press the
option you want.
• If you selected 12h Clockas the
format in the Clock Typesetting,
enter the time (in 12-hour format)
using the LCD.
Press
.
3
Press
to select the AMor PM.
Adjust the Speaker Volume
Press OK.
• If you selected 24h Clockas the
format in the Clock Typesetting,
enter the time (in 24-hour format)
using the LCD.
Related Models:
MFC-L2720DW/MFC-L2740DW
Press (Settings)> All
1
Press OK.
Settings> General Setup>
Volume> Speaker.
(For example: enter 19:45 for
7:45 PM.)
7
Press a or b to display the Off, Low,
Med, or Highoption, and then press the
option you want.
2
3
Press
.
8
Paper Handling
2
Load Paper
Load and Print using the
Paper Tray
• If the Check Size setting is set to On and
you pull the paper tray out of the
machine, a message appears on the
LCD asking if you want to change the
paper size. Change the paper size and
paper type settings if needed, following
the on-screen instructions.
• When you load a different paper size in
the tray, you must change the paper size
setting in the machine or on your
computer at the same time.
For Legal or Folio size paper, press the
release button (1) in the bottom of the
paper tray and then pull out the back of
the paper tray. (Legal and Folio size
paper are not available in some regions.)
Pull the paper tray completely out of the
machine.
1
Press and slide the paper guides to fit
the paper.
2
1
Press the green release levers to slide
the paper guides.
Fan the stack of paper well.
3
9
Load paper with the printing surface
face down in the paper tray.
Send your print job to the machine.
4
5
8
Change your print preferences in the Print
dialog box before sending the print job
from your computer.
DO NOT load different types of paper in
the paper tray at the same time. Doing
this may cause the paper to jam or
misfeed.
Set the Check Size
Make sure the paper is below the
maximum paper mark (b b b).
Your Brother machine's Check Size setting
causes the machine to display a message
when you remove the paper tray from the
machine, asking if you changed the paper
size.
Overfilling the paper tray will cause
paper jams.
The default setting is On.
Press (Settings)> All
1
Settings> General Setup> Tray
Setting> Check Size.
Press Onor Off.
2
Press
.
3
Change the Paper Size
Slowly push the paper tray completely
into the machine.
6
7
When you change the size of the paper you
load in the tray, you must change the paper
size setting on the LCD at the same time.
Lift the support flap to prevent paper
from sliding off the output tray.
Press (Settings)> All
1
Settings> General Setup> Tray
Setting> Paper Size.
Press a or b to display the A4, Letter,
A5, A5 L, A6, Executive, Legalor
Foliooption, and press the option you
2
want.
Press
.
3
10
Change the Paper Type Recommended Print
Media
To get the best print quality, set the machine
for the type of paper you are using.
To get the best print quality, we recommend
using the paper in the table.
Press (Settings)> All
Paper Type
Item
1
2
Settings> General Setup> Tray
Setting> Paper Type.
Plain Paper
Xerox 4200DP 20 lb
Hammermill Laser Print
2
(24 lb = 90 g/m )
Press a or b to display the Thin, Plain
Paper, Thick, Thickeror Recycled
Paperoption, and press the option you
want.
Recycled
Paper
No specific brand
recommended
Labels
Avery laser labels white
#5160
Press
.
3
Envelopes
No specific brand
recommended
11
Using Special Paper
Always test paper samples before purchasing
them to ensure desirable performance.
• DO NOT use inkjet paper; it may cause a
paper jam or damage your machine.
• If you use bond paper, paper with a rough
surface, or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
IMPORTANT
Some types of paper may not perform well or
may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
12
Print
3
®
Print from Your Computer (Windows )
Print a Document
(Windows )
Print on Both Sides of the
Paper (Windows )
®
®
Select the print command in your
application.
1
Select Brother MFC-XXXX series
(where XXXX is the name of your
model).
2
Click OK.
3
4
Complete your print operation.
• Select Letter, Legal, or Folio size paper
when using the automatic 2‑sided
printing option.
For more information, see the Online
User's Guide: Print a Document
Select the print command in your
application.
1
Select Brother MFC-XXXX series
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
2
The printer driver window appears.
Click the 2-sided / Booklet drop-down
list and select the 2-sided option.
3
Click the 2-sided Settings button.
4
5
Select an option from the 2-sided Type
menu.
Click OK.
6
13
Click OK again, and then complete your
print operation.
Print More Than One Page
on a Single Sheet of Paper
(N in 1) (Windows )
7
®
Select the print command in your
application.
1
Select Brother MFC-XXXX series
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
2
The printer driver window appears.
Click the Multiple Page drop-down list
and select the 2 in 1, 4 in 1, 9 in 1, 16
in 1, or 25 in 1 option.
3
Click OK.
4
5
Complete your print operation.
14
(For printing envelopes) Pull down the
two green levers, one on the left side
and one on the right side, to the
envelope position as shown in the
illustration.
Printing on Envelopes,
Thick Paper, or Labels
2
When the back cover (face-up output tray) is
pulled down, the machine has a straight paper
path from the manual feed slot on the front of
the machine through the back of the machine
and onto the face-up output tray. Use this
manual feed and output method for printing on
thick paper or envelopes.
• Load the paper or envelope into the
manual feed slot with the printing surface
face up.
• DO NOT load more than one sheet of
paper or one envelope in the manual
feed slot at any one time. Doing this may
cause a jam.
On the front of the machine, open the
manual feed slot cover.
3
4
Open the back cover (face-up output
tray).
1
Slide the manual feed slot paper guides
to the width of the paper.
15
Push one sheet of paper or one
envelope firmly into the manual feed
slot.
Click the Portrait or Landscape option
to set the orientation of your printout.
5
11
12Change other printer settings if needed.
13Click OK.
Continue pushing the paper until the top
edge of the paper presses against the
rollers for about two seconds, or until
the machine grabs the paper and pulls it
in further.
14Click Print.
(For printing envelopes) When you have
15
finished printing, return the two green
levers back to their original positions.
Select the print command in your
application.
6
7
Select Brother MFC-XXXX series
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
The printer driver window appears.
Click the Paper Size drop-down list and
select your paper size.
8
9
Click the Media Type drop-down list and
select the type of paper you are using.
Click the First Page and Other Pages
drop-down lists and select Manual.
10
16
Slide the manual feed slot paper guides
to the width of the paper.
Printing on Plain Paper, Thin
Paper, Recycled Paper, or
Bond Paper using the
Manual Feed Slot
3
4
• Load the paper into the manual feed slot
with the printing surface face up.
• DO NOT load more than one sheet of
paper in the manual feed slot at any one
time. Doing this may cause a jam.
Push one sheet of paper firmly into the
manual feed slot.
Lift up the support flap to prevent paper
1
from sliding off the face-down output
tray, or remove each page as soon as it
comes out of the machine.
Continue pushing the paper until the top
edge of the paper presses against the
rollers for about two seconds, or until
the machine grabs the paper and pulls it
in further.
Select the print command in your
application.
5
Open the manual feed slot cover.
2
17
Select Brother MFC-XXXX series
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
6
The printer driver window appears.
Click the Paper Size drop-down list and
select your paper size.
7
8
Click the Media Type drop-down list and
select the type of paper you are using.
Click the First Page and Other Pages
drop-down list and select Manual.
9
Click the Portrait or Landscape option
to set the orientation of your printout.
10
11 Change other printer settings if needed.
12Click OK.
13Click Print.
18
Copy
4
Press
(Copy).
Copy a Document
3
The LCD displays:
Make sure you have loaded the correct
size paper in the paper tray.
1
Do one of the following:
2
• Place the document face up in the
ADF.
(If you are copying multiple pages,
we recommend using the ADF.)
To enter the number of copies you want,
do one of the following:
4
5
• Press -or +using the LCD.
• Use the dial pad.
• Press
to display numeric
keypad on the LCD, and then enter
the number of copies. Press OK.
Press Start.
• Place the document face down on
the scanner glass.
19
Copy Settings
Copy Option
To change Copy settings, press Options.
Menu selections
Options
Quality
Auto
Text
Photo
Receipt
100%
Enlarge/Reduce
-
Enlarge
Choose an enlargement
ratio for the next copy.
Reduce
Auto
Choose a reduction ratio for
the next copy.
Adjust the copy size
automatically to the paper
size you set.
Custom(25-400%)
Enter an enlargement or
reduction ratio.
Density
Increase the density to make the text darker.
Decrease the density to make the text lighter.
Increase the contrast to make an image clearer.
Decrease the contrast to make an image more subdued.
Contrast
Stack/Sort
Stack
Sort
A
B
B
B
A
A
B
B
A
A
B
A
Page Layout
2-sided Copy
Off(1in1)
2in1(P)
2in1(L)
4in1(P)
4in1(L)
Enable or disable 2-sided copying and select long edge or
short edge.
The available options will vary depending on your model.
20
Menu selections
Options
2-sided Copy Page Layout
(available only for certain settings)
Save as Shortcut
Select long edge or short edge.
Add the current settings as a shortcut.
21
Do one of the following:
Copy Multiple Pages on
Both Sides of the Paper
2
• Place the document face up in the
ADF.
(If you are copying multiple pages,
we recommend using the ADF.)
You must choose a 2-sided copy layout
from the following options before you can
start 2-sided copying:
Portrait
1–sided > 2–sided Long Edge Flip
1
1
2
2
1–sided > 2–sided Short Edge Flip
1
1
• Place the document face down on
the scanner glass.
2
2
Landscape
1–sided > 2–sided Long Edge Flip
1
1
2
2
1–sided > 2–sided Short Edge Flip
1
1
2
2
Press
(Copy).
3
4
5
6
Make sure you have loaded the correct
size paper in the paper tray.
1
Enter the number of copies.
Press Options.
Press a or b to display the 2-sided
Copyoption, and then press 2-sided
Copy.
22
Press a or b to display the following
layout options, and then press the
option you want.
Copy a 2-sided Document
Using the ADF
7
• 1-sided->2-sided Long Edge
Flip
Related Models:
MFC-L2740DW
• 1-sided->2-sided Short Edge
Flip
You must choose a 2-sided copy layout
from the following options before you can
start 2-sided copying.
Press OK.
8
9
Portrait
2–sided > 2–sided
Press Startto scan the page.
If you are copying using the ADF, the
machine feeds and scans the pages and
starts printing.
1
1
2
2
If you are copying using the scanner glass,
go to the next step.
Landscape
2–sided > 2–sided
After the machine scans the page, press
10
the Scanor Completeoption.
1
1
Option
Description
2
2
Scan
Press Scanto scan the
next page.
Make sure you have loaded the correct
size paper in the paper tray.
Place the next page on
the scanner glass, and
then press OK.
1
2
Place your document face up in the
ADF.
Complete
Press Completewhen
you have scanned all the
pages.
Press
(Copy).
3
4
5
6
DO NOT touch the printed page until it is
ejected the second time. The machine will
print the first side and eject the paper, and
then pull the paper back in to print the second
side.
Enter the number of copies.
Press Options.
Press a or b to display the 2-sided
Copyoption, and then press 2-sided
Copy.
Press a or b to display the 2-sided-
>2-sidedoption, and then press 2-
sided->2-sided.
7
23
Press OK.
Copy a 2-sided Document
Using the Scanner Glass
8
9
Press Startto scan the page.
You must choose a 2-sided copy layout
from the following options before you can
start 2-sided copying.
The machine feeds and scans the
pages and starts printing.
Portrait
2–sided > 2–sided
1
1
2
2
Landscape
2–sided > 2–sided
1
1
2
2
Make sure you have loaded the correct
size paper in the paper tray.
1
2
Place your document face down on the
scanner glass.
Press
(Copy).
3
4
5
6
Enter the number of copies.
Press Options.
Press a or b to display the 2-sided
Copyoption, and then press 2-sided
Copy.
Press a or b to display the following
layout options, and then press the
option you want.
7
• 1-sided -> 2-sided Long Edge Flip
• 1-sided -> 2-sided Short Edge Flip
24
Press OK.
Copy Both Sides of an ID
Card onto One Page
Use the 2in1 (ID) Copy feature to copy both
sides of an identification card onto one page,
keeping the original card size.
8
9
Press Startto scan the page.
After the machine scans the page, press
the Scanor Completeoption.
10
Option
Description
Scan
Press Scanto scan the
next page.
Place the next page on
the scanner glass, and
then press OK.
Complete
Press Completewhen
you have scanned all the
pages.
• Copy an identification card only to the
extent permitted under applicable laws.
For more information, see the Product
Safety Guide.
Place your identification card face down
1
near the upper left corner of the scanner
glass.
1
1
0.16 in. (4.0 mm) or greater (top,
left)
Press d or c to display the
2in1(ID)Copyoption, and then press
2in1(ID)Copy.
2
3
Enter the number of copies.
25
Press Start.
4
The machine scans one side of the
identification card.
After the machine has scanned the first
side, press Yes.
5
6
Turn over the identification card and
press OKto scan the other side.
26
Scan
5
Click
Start > All Programs >
Scan from Your
2
Brother > Brother Utilities, and then
click the drop-down list and select your
model name (if not already selected).
Click SCAN in the left navigation bar,
and then click ControlCenter4. The
ControlCenter4 application opens.
®
Computer (Windows )
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favorite scanning application.
Save Scanned Documents
and Photos to a Folder as a
PDF File Using
ControlCenter4 Advanced
®
Mode (Windows )
Scan documents and save them to a folder on
your computer as PDF files.
When you open the ControlCenter4
application at the first time, select the
display mode.
3
4
Click the Scan tab.
Load your document.
1
27
Click the File button.
Scan Using the Scan
Button on Your Brother
Machine
5
The scan settings dialog box appears.
Scan Using the Scan Button
on the Machine
Do one of the following:
1
• Place the document face up in the
ADF.
(If you are scanning multiple pages,
we recommend using the ADF.)
Change the scan settings if needed, and
then click Scan.
6
The machine scans the document and
saves the file in the folder you have
selected. The folder opens
automatically.
For more information, see the Online
User's Guide: Scan from Your Computer
• Place the document face down on
the scanner glass.
Press
(Scan).
2
28
Press d or c to display the Scan mode
icon.
Press Start.
3
9
The machine scans the document.
The icon is highlighted and moves to the
middle of the LCD.
NOTE
Use the Scan button on the machine to make
temporary changes to the scan settings. To
make permanent changes, use Brother's
ControlCenter software.
Option Description
Press this button to scan
documents and save them to
a folder on your computer.
For other Scan options, see the Online
User's Guide: Scan Using the Scan
Button on Your Brother Machine
Press
(to File).
4
5
If the machine is connected to a
network, press a or b to display the
computer where you want to send the
document, and then press the computer
name.
Do one of the following:
6
7
• To change the settings, press
Options, and then go to the next
step.
• To use the default settings, press
Start.
The machine scans the document.
Select the scan settings you want to
change:
• 2-sided Scan
• Scan Settings
• Scan Type
• Resolution
• File Type
• Scan Size
• Remove Background Color
(available only for the Colorand
Grayoptions.)
Make the changes you want, and then
press OK.
8
29
Fax
6
Before Faxing
Enter your name (up to 20 characters)
using the LCD, and then press OK.
Set Your Station ID
6
Related Models:
MFC-L2720DW/MFC-L2740DW
• Press
to cycle between letters,
Set the machine to print your Station ID and
the fax's date and time at the top of each fax
you send.
numbers and special characters. (The
characters available may differ
depending on your country.)
• If you enter an incorrect character,
press d or c to move the cursor to it
Press (Settings)> All
1
and press
character.
. Press the correct
Settings> Initial Setup>
Station ID> Fax.
• To enter a space, press Space.
• For more information, see Related
Information.
Enter your fax number (up to 20 digits)
using the LCD, and then press OK.
2
Press Tel.
Press
.
3
7
Enter your telephone number (up to 20
4
NOTE
(USA only) The Telephone Consumer
digits) using the LCD, and then press
OK.
Protection Act of 1991 makes it unlawful for
any person to use a computer or electronic
device to send any message via a telephone
fax machine unless such messages clearly
contain, in a margin at the top or bottom of
each transmitted page, or on the first page of
the transmission, the date and time it is sent
and an identification of the business or other
entity or other individual sending the message
and the telephone number of the sending
machine or such business, other entity or
individual. To program this information into
your machine, see Set the date and time and
Set your Station ID.
Press Name.
5
Related Information
30
Set Telephone Line
Compatibility for
Interference and VoIP
Systems
Option
Description
Brother recommends
changing the compatibility
setting to Basic (for
VoIP).
Related Models:
MFC-L2720DW/MFC-L2740DW
Press
.
3
Problems sending and receiving faxes due to
possible interference on the telephone line
may be solved by lowering the modem speed
to minimize errors in fax transmission. If you
are using a Voice over IP (VoIP) service,
Brother recommends changing the
Related Information
compatibility to Basic (for VoIP).
Receive Modes
Related Models:
MFC-L2720DW/MFC-L2740DW
• VoIP is a type of phone system that
uses an Internet connection, rather
than a traditional phone line.
Some receive modes answer automatically
(Fax Only Mode and Fax/Tel Mode). You may
want to change the Ring Delay before using
these modes.
Press (Settings)> All
1
Settings> Initial Setup>
Compatibility.
Fax Only Mode
(Faxor Fax onlyin the Machine's Menu)
Fax Only Mode automatically answers
every call as a fax.
Press High, Normalor Basic (for
VoIP).
2
Fax/Tel Mode
Option
Description
(Fax/Telin the Machine's Menu)
High
Fax/Tel Mode helps you manage incoming
calls, by recognizing whether they are fax
or voice calls and handling them in one of
the following ways:
Select Highto set the
modem speed at 33600
bps.
Normal
Select Normalto set the
modem speed at 14400
bps.
• Faxes will be received automatically.
• Voice calls will start the F/T ring to tell
you to pick up the call. The F/T ring is a
fast pseudo/double-ring made by your
machine.
Basic
(for
VoIP)
Select Basic (for
VoIP)to reduce the
modem speed to 9600 bps
and turn off Error
Correction Mode (ECM).
Unless interference is a
recurring problem on your
telephone line, you may
prefer to use it only when
needed.
To improve compatibility
with most VoIP services,
31
Manual Mode
(Manualin the Machine's Menu)
Manual Mode turns off all automatic
answering operations unless you are using
the Distinctive Ring Receive feature.
To receive a fax in Manual Mode, lift the
handset of the external telephone or press
(Fax) and then Hook.
When you hear fax tones (short repeating
beeps), press Fax Startand then
Receiveto receive a fax. Use the Easy
Receive feature to receive faxes when you
have lifted a handset on the same line as
the machine.
External TAD Mode
(External TADin the Machine's Menu)
External TAD Mode lets an external
answering device manage your incoming
calls.
Incoming calls will be handled in the
following ways:
• Faxes will be received automatically.
• Voice callers can record a message on
the external TAD.
Related Information
32
Choose the Correct Receive Mode
Related Models:
MFC-L2720DW/MFC-L2740DW
The correct Receive Mode for you is determined by the external devices and telephone
subscriber services (Voice Mail, Distinctive Ring and so on) you will be using on the same line as
the Brother machine.
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term "Distinctive Ring" but different telephone companies may have other
names for this service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate
Number Ringing. See Related Information: Distinctive Ring
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong
possibility that Voice Mail and the Brother machine will conflict with each other when receiving
incoming calls. See Related Information: Voice Mail
Will you be using a Telephone Answering Device on the same telephone line as your
Brother machine?
Your external telephone answering device (TAD) will answer every call automatically. Voice
messages are stored on the external TAD and fax messages are printed. Select External TAD
Mode as your receive mode. See Related Information: Connection of an External Telephone
Answering Device (TAD)
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Select Fax Only Mode as your
receive mode. See Related Information: Receive Modes
Will you be using your Brother machine on the same line as your telephone?
• Do you want to receive voice calls and faxes automatically?
The Fax/Tel Mode is used when sharing the Brother machine and your telephone on the
same line. Select Fax/Tel Mode as your receive mode. See Related Information: Receive
Modes
Important Note: You cannot receive voice messages on either Voice Mail or an
answering machine if you selected the Fax/Tel Mode.
• Do you expect to receive very few faxes?
Choose Manual Mode as your receive mode. You control the telephone line and must
answer every call yourself. See Related Information: Receive Modes
Press (Settings)> All Settings> Fax> Setup Receive> Receive Mode.
1
If you cannot change the Receive Modeoption, make sure the Distinctive Ring feature is
set to Off.
33
Press a or b to display the Fax, Fax/Tel, External TAD, or Manualoption, and then
press the option you want.
2
3
Press
.
Related Information
34
Set the F/T Ring Time
(Pseudo/Double-ring)
Set the Number of Rings
Before the Machine
Answers (Ring Delay)
Related Models:
MFC-L2720DW/MFC-L2740DW
Related Models:
MFC-L2720DW/MFC-L2740DW
When you set the Receive Mode to Fax/Tel
Mode, if the call is a fax, your machine will
automatically receive it. However, if it is a
voice call, the machine will sound the F/T ring
(pseudo/double-ring) for the time you set in
the F/T Ring Time option. When you hear the
F/T ring, it means that a voice caller is on the
line.
When somebody calls your machine, you will
hear the normal telephone ring sound. The
number of rings is set in the Ring Delay
option.
• The Ring Delay setting sets the number
of times the machine rings before it
answers in the Fax Only Mode and the
Fax/Tel Mode.
• The F/T Ring Time feature works when
you set Fax/Tel Mode as the Receive
Mode.
• If you have external or extension
telephones on the same line as the
machine, keep the Ring Delay setting
of 4.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone.
Press (Settings)> All
1
Settings> Fax> Setup Receive>
Press (Settings)> All
1
Ring Delay.
Settings> Fax> Setup Receive>
F/T Ring Time.
Press the number of rings you want the
2
line to ring before the machine answers.
Press how long you want the machine to
2
ring to alert you that you have a voice
call.
If you select 0, the machine will answer
immediately and the line will not ring at all
(available only for some countries).
Press
.
3
Press
.
3
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
35
Press
.
Store Numbers
3
Related Models:
MFC-L2720DW/MFC-L2740DW
Change or Delete Address
Book Names or Numbers
Store fax and telephone numbers in the
machine for quick dialing and broadcasting
faxes to groups. When you dial a stored
number, the LCD displays the number.
Related Models:
MFC-L2720DW/MFC-L2740DW
If you lose electrical power, the Address
Book numbers that are in the machine's
memory will not be lost.
Press
(Fax)> Address Book>
1
2
Edit.
Store Address Book
Numbers
Do one of the following:
• Press Changeto edit the names or
fax or telephone numbers.
Related Models:
Press a or b to display the number
MFC-L2720DW/MFC-L2740DW
you want to change, and then press
it.
Use the Address Book to store up to 200
Addresses with a name.
• To change the name, press Name.
Enter the new name (up to 15
characters) using the LCD, and
then press OK.
Press
(Fax)> Address Book.
1
2
• To change the fax or telephone
number, press Address. Enter
the new fax or telephone number
(up to 20 digits) using the LCD,
and then press OK.
Do the following steps:
a. Press Edit.
b. Press Add New Address.
c. Press Name.
Press OKto finish.
d. Enter the name using the LCD (up to
How to enter text:
15 characters), and then press OK.
To change a character, press d or c to
position the cursor to highlight the
character you want to change, and then
e. Press Address.
f. Enter the number using the LCD (up
to 20 digits), and then press OK.
press
. Enter the new character.
• If you downloaded Internet Fax:
• To delete numbers, press a or b to
display Delete, and then press
Delete.
To store an E-mail address to use with
Internet Fax or Scan to E-mail server,
press
and enter the E-mail
• Select the fax or telephone
numbers you want to delete by
pressing them to display a red
check mark, and then press OK.
address and press OK.
g. Press OK.
To store another Address Book number,
repeat these steps.
Press Yesto confirm.
36
Press
.
3
37
Telephone Services and External Devices
Related Models:
MFC-L2720DW/MFC-L2740DW
You may be able to use the following services and connections with your Brother machine.
These are summaries of ways to connect your machine. For details about each topic, see the
Online User's Guide.
Voice Mail
Voice Over Internet Protocol
(VoIP)
Related Models:
MFC-L2720DW/MFC-L2740DW
Related Models:
MFC-L2720DW/MFC-L2740DW
If you have voice mail service and your
Brother machine on the same line, they will
conflict with one another when receiving
incoming calls. If you want the Brother
machine to share a single line with your voice
mail, you must either put the Brother
machine's in Manual Mode or subscribe to
your telephone company’s Distinctive Ring
service.
VoIP is a phone system that uses an Internet
connection instead of a traditional telephone
line. Telephone providers frequently bundle
VoIP with Internet and cable services. Your
Brother machine may not work with some
VoIP systems. For more information, contact
your VoIP provider.
Connection of an External
Telephone Answering
Device (TAD)
Related Information
Related Models:
MFC-L2720DW/MFC-L2740DW
Distinctive Ring
Your Brother machine can automatically
receive faxes when it shares a line with an
external TAD. You must connect the TAD to
the jack labeled EXT. on the Brother machine
and set the machine's Receive Mode to
External TAD.
Related Models:
MFC-L2720DW/MFC-L2740DW
Distinctive Ring is a telephone-company
service that allows you to have two different
phone numbers on a single line. Each
telephone number has its own ring pattern.
You can program your Brother machine to
automatically receive faxes on one of the two
numbers.
Related Information
Related Information
External and Extension
Telephones
Related Models:
MFC-L2720DW/MFC-L2740DW
You can connect a separate telephone to the
jack labeled EXT. on the Brother machine. If
38
you answer an incoming fax on the telephone,
you can make the machine receive it by
pressing * 5 1, or by pressing Fax Start, and
then choosing Receive. If you answer an
incoming fax on an extension telephone that
shares the line with the Brother machine, you
can transfer the fax to the machine by
pressing * 5 1.
39
Send and Receive a Fax Using Your Machine
Enter the fax number.
Send a Fax
4
• Using the dial pad
Related Models:
Press the digits to enter the fax
number.
MFC-L2720DW/MFC-L2740DW
Load the correct size paper in the paper
tray.
1
Do one of the following:
2
• Place the document face up in the
ADF.
(If you are faxing multiple pages, we
recommend using the ADF.)
• Using the Address Book
Press
(Address Book), and
then do one of the following:
• Press a or b to display the number
you want, and then press it.
• Press
, and then enter the first
letter of the name and press OK.
Press the name you want to dial. If
the name has two fax or telephone
numbers, press the fax number
you want.
• Place the document face down on
the scanner glass.
When finished, press Apply.
• Using the call history
Press
(Call History), and
then press the Outgoing Call
option.
Press a or b to display the fax
number you want, and then press it.
To send a fax, press Apply.
Press
(Fax).
3
40
Press Fax Start.
5
The machine scans and sends the
document.
If you placed the document on the
scanner glass, follow the instructions
in the table.
Option Description
Yes
To scan the next page, press
the Yesoption, and then
place the next page on the
scanner glass.
Press OKto scan the page.
No
After you have scanned the
last page, press the No
option.
The machine sends the
document.
To stop faxing, press
.
41
Fax Using Your Computer (PC-FAX)
Send Faxes from Your
Computer
Receive Faxes on Your
Computer (Windows only)
®
Related Models:
MFC-L2720DW/MFC-L2740DW
Related Models:
MFC-L2720DW/MFC-L2740DW
The Brother PC-FAX feature lets you send a
file, created in any application on your
computer, as a standard fax and even attach
a cover page.
Use Brother's PC-FAX software to receive
faxes on your computer, screen them, and
print only those faxes you want.
For more information, see the Online User's
Guide: PC-FAX Overview (Macintosh)
From your application select File, and
then Print.
1
(The steps may vary depending on your
application.)
• Even if you turn off your computer (at
night or on the weekend, for example),
your machine will receive and store your
faxes in its memory. The number of
received faxes that are stored in the
memory appears on the LCD.
The Print dialog box appears.
Select the Brother PC-FAX.
2
Click OK.
• When you start your computer and the
PC-Fax Receive software runs, your
MFC transfers your faxes to your
computer automatically.
3
The Brother PC-FAX user interface
appears.
• For PC-Fax Receive to work, the PC-
FAX Receive software must be running
on your computer.
Enter the recipient’s fax number.
4
a. Use your computer keyboard or click
the Brother PC-FAX user interface's
numeric keypad.
• Before you can set up PC-Fax Receive,
you must install the MFL-Pro Suite
software on your computer. Make sure
your Brother machine is connected to
your computer and turned on.
b. Click
.
You can also select a stored number from
• If your machine displays an error and is
unable to print faxes from memory, use
PC-FAX to transfer your faxes to a
computer.
the Address Book.
Click Start.
5
Your document is sent to the Brother
machine and then faxed to the recipient.
• PC-Fax Receive is not available for
Macintosh.
Contact the application's vendor if you need
more support.
42
Do one of the following:
1
®
®
• (Windows XP, Windows Vista and
®
Windows 7)
Click Start > All Programs >
Brother > Brother Utilities > PC-
FAX Receive > Receive.
®
• (Windows 8)
Click
(Brother Utilities), and
then click the drop-down list and
select your model name (if not
already selected).
Click PC-FAX Receive in the left
navigation bar, and then click
Receive.
Press (Settings)> All
2
3
Settings> Fax> Setup Receive>
PC Fax Receive.
Press On.
The LCD displays a reminder to start the
PC-FAX Receive program on your
computer.
Press OK.
For more information about how to start
the PC-FAX Receive program, see the
Online User's Guide: PC-FAX for
®
Windows
Press <USB>or your computer name.
Press OK.
4
5
Press Backup Print: Onor Backup
Print: Off.
If you choose Backup Print: On, the
machine will print the fax at your machine
before transferring it to your computer so
you will have a copy.
Press
.
6
43
Troubleshooting
A
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer.
• Check the LCD or the machine's status in Status Monitor on your computer.
Find the Error
Find the Solution
Using the Status Monitor
• A green icon indicates the normal stand-by
condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has occurred.
• A gray icon indicates the machine is
offline.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
• Double-click the
icon in the task tray.
®
• (Windows ) If you check Load Status
Monitor on Startup, the Status Monitor will
launch automatically each time you start your
PC.
44
Find the Error
Find the Solution
Using the LCD
1. Follow the messages on the LCD.
2. See the Online User's Guide: Error and
Cover is Open.
Detail
Maintenance Messages
3. Visit Frequently Asked Questions (FAQs)
on the Brother Solutions Center at
Copy
Fax
Scan
Shortcuts
Settings
Error and Maintenance Messages
The most common error and maintenance messages are shown in the table.
Error Message
Cause
Action
2-sided Disable
The back cover of the
machine is not closed
completely.
Close the back cover of the machine
until it locks in the closed position.
Cartridge ErrorPut The toner cartridge is not
the Toner Cartridge installed correctly.
back in.
Remove the toner cartridge and drum
unit assembly. Take out the toner
cartridge, and put it back in the drum
unit again. Reinstall the toner
cartridge and drum unit assembly in
the machine.
Cover is Open.
The front cover is not
completely closed.
Open and then firmly close the front
cover of the machine.
The fuser cover is not
Close the fuser cover located inside
completely closed or paper the back cover of the machine.
was jammed in the back of
the machine when you
turned on the power.
The ADF cover is not
completely closed.
Close the ADF cover of the machine.
If the error message remains, press,
.
Document Jam
The document was not
Remove the jammed paper from the
inserted or fed correctly, or ADF unit.
the document scanned from
the ADF was too long.
45
Error Message
Cause
Action
Drum End Soon
The drum unit is near the
end of its life.
Order a new drum unit before you get
the Replace Drummessage.
Drum !
The corona wire on the
Clean the corona wire on the drum
drum unit must be cleaned. unit.
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly.
Put the toner cartridge in the drum
unit. Reinstall the toner cartridge and
drum unit assembly in the machine.
Jam 2-sided
The paper is jammed
underneath the paper tray
or the fuser unit.
Pull the paper tray and the 2‑sided
tray out completely, open the back
cover and then remove the jammed
paper. Close the back cover, and put
the paper tray and the 2-sided tray
firmly back in the machine.
Jam Inside
Jam Rear
The paper is jammed inside Open the front cover and remove the
the machine.
toner cartridge and drum unit
assembly. Pull out the jammed paper.
Close the front cover.
The paper is jammed in the Open the fuser cover and remove the
back of the machine.
jammed paper. Close the fuser cover.
If the error message remains, press
Retry.
Jam Tray
The paper is jammed in the Pull the paper tray out completely and
paper tray.
remove the jammed paper. Put the
paper tray firmly back in the machine.
Manual Feed
Manual was selected as
the paper source in the
printer driver when there
was no paper in the manual
feed slot.
Place paper in the manual feed slot.
46
Error Message
Cause
Action
No Paper
The machine is out of
paper, or paper is not
loaded correctly in the
paper tray.
Do one of the following:
• Refill paper in the paper tray. Make
sure the paper guides are set to
the correct size.
• Remove the paper and load it
again. Make sure the paper guides
are set to the correct size.
• Make sure not to overfill the paper
tray.
No Toner
The toner cartridge is not
installed or is not installed
correctly.
Remove the drum unit and toner
cartridge assembly. Install the toner
cartridge in the drum unit correctly.
Reinstall the toner cartridge and drum
unit assembly in the machine. If the
problem continues, replace the toner
cartridge.
Print UnableXX
The machine has a
mechanical problem.
• Press and hold
to turn off the
machine, wait a few minutes, and
then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service
at:
1-877-BROTHER
(1-877-276-8437) (in USA)
Canada)
or to locate a Brother Authorized
Service Center, visit:
Replace the drum unit.
Replace Drum
It is time to replace the
drum unit.
The drum unit counter was Reset the drum unit counter.
not reset when a new drum
was installed.
See the instructions included with the
new drum unit. For more information,
see the Online User's Guide::
Replace the Drum Unit
Replace Toner
The toner cartridge is at the Replace the toner cartridge with a
end of its life. The machine new one.
stops all print operations.
While memory is available,
faxes are stored in the
memory.
47
Error Message
Cause
Action
Scan Unable
The document is too long
for 2‑sided scanning.
Press
. Use an appropriate size
paper for 2‑sided scanning.
Scan UnableXX
The machine has a
mechanical problem.
• Press and hold
to turn off the
machine, and then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service
at:
1-877-BROTHER
(1-877-276-8437) (in USA)
Canada)
or to locate a Brother Authorized
Service Center, visit:
Self-Diagnostic
The temperature of the
fuser unit does not rise to a
specified temperature within
the specified time.
Press and hold
to turn off the
machine, wait a few seconds, and
then turn it on again. Leave the
machine idle for 15 minutes with the
power on.
The fuser unit is too hot.
Size Error 2-sided
The paper size specified in
the printer driver and the
machine's menu are not
available for automatic 2-
sided printing.
Press
. Choose a paper size
supported by 2-sided printing.
Paper sizes available for automatic 2-
sided printing are Letter, Legal and
Folio.
The paper in the tray is not Load the correct size of paper in the
the correct size and is not
available for automatic 2-
sided printing.
tray and set the tray for that paper
size.
Paper sizes available for automatic 2-
sided printing are Letter, Legal and
Folio.
Size mismatch
The paper in the tray is not Load the correct size of paper in the
the correct size.
tray and set the size of paper to the
tray.
Toner Ended
Toner Low
The toner cartridge is at the Replace the toner cartridge with a
end of its life.
new one.
If the LCD displays this
Order a new toner cartridge now so
message you can still print. you have it ready when the LCD
The toner cartridge is near displays Replace Toner.
the end of its life.
48
Fax and Telephone Problems
Related Models:
MFC-L2720DW/MFC-L2740DW
If you cannot send or receive a fax, check the following:
Connect one end of the telephone line cord to the area labelled "LINE", and then connect
the other end of the telephone line cord directly to a telephone wall jack.
1
If you can send and receive faxes when the telephone line is directly connected to the fax,
the problem may be unrelated to the machine. Please contact your telephone service
provider for connection issues.
Check the receive mode.
2
See Related Information:
• Receive Modes
• Choose the Correct Receive Mode
Try changing the compatibility settings.
3
You may be able to send and receive faxes by lowering the connection speed.
For more information, see Related Information: Set Telephone Line Compatibility for
Interference and VoIP Systems
If the problem still is not resolved, turn the machine off, and then turn it on.
Related Information
49
Troubleshooting for Other Fax Problems
Related Models:
MFC-L2720DW/MFC-L2740DW
Difficulties
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
If you subscribe to DSL, VoIP or MagicJack services, call your service
provider for connection instructions.
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear
static or interference on your fax line, contact your local telephone
company.
If you are using a telephone answering machine (External TAD
mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Plug the telephone line cord directly from the wall telephone jack to
your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother machine’s EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3. Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External TAD.
Make sure your Brother machine’s Easy Receive feature is turned On.
Easy Receive allows you to receive a fax even if you answered the call
on an external or extension telephone.
Received faxes
Turn on Auto Reduction.
appear as split pages.
50
Difficulties
Suggestions
Dialing does not work. Check all line cord connections.
(No dial tone)
Change Tone/Pulsesetting. (Available only for some countries)
Poor sending quality. Try changing your resolution to Fineor S.Fine.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
For more information, see the Online User's Guide: Telephone and Fax
Problems
Vertical black lines
when sending.
Black vertical lines on faxes you send are typically caused by dirt or
correction fluid on the glass strip.
For more information, see the Online User's Guide: Clean the Scanner
51
select your model name (if not
already selected). Click SCAN in the
left navigation bar, and then click
Scanners and Cameras.
Print or Scan Problems
If you cannot print or scan a document,
check the following:
b. Do one of the following:
®
(Windows XP)
All of the machine's protective parts
have been removed.
Right-click a scanner device, and
then select Properties. The Network
Scanner Properties dialog box
appears.
1
The interface cables are securely
2
connected to the machine and the
®
®
(Windows Vista , Windows 7 and
computer.
®
Windows 8)
Click the Properties button.
The printer or scanner driver has been
3
c. Click the Network Setting tab to
installed correctly.
confirm the machine's IP address.
To make sure the printer or scanner
driver is installed on your computer, see
the Online User's Guide: Other
Problems
Try printing with your machine. If the
problem still remains, uninstall and
reinstall the printer driver.
(Scan problem only)
4
If the problem still remains after trying all
the above, try the following:
Confirm the machine is assigned with an
available IP address. (Windows )
5
®
For a USB interface connection
a. Do one of the following:
• Change the USB cable for a new
one.
®
(Windows XP)
Click Start > Control Panel >
Printers and Other Hardware >
Scanners and Cameras.
• Use a different USB port.
For a Wired Network connection
• Change the LAN cable for a new one.
• Use a different LAN port on your hub.
®
(Windows Vista )
Click
(Start) > Control Panel >
• Make sure your machine's wired
connection is on.
Hardware and Sound > Scanners
and Cameras.
For more information, see the Online
User's Guide: Select Your Network
Connection Type
®
(Windows 7)
Click
(Start) > All Programs >
For a Wireless Network connection
Brother > Brother Utilities.
• Confirm your machine's Wi-Fi light
status.
Click the drop-down list and select
your model name (if not already
selected). Click SCAN in the left
navigation bar, and then click
Scanners and Cameras.
If the Wi-Fi light on your machine's
control panel is blinking, your
machine has not been connected to
the WLAN access point. Set up the
wireless network connection again.
®
(Windows 8)
If the Wi-Fi light on your machine's
control panel is off, the WLAN
Click
(Brother Utilities), and
then click the drop-down list and
52
connection setting is disabled.
Enable the WLAN connection and set
up the wireless network connection.
For more information, see the Online
User's Guide: Introduction to Your
Brother Machine
If you cannot print on both sides of paper,
check the following:
Change the paper size setting in the
6
printer driver to Letter, Legal, or Folio.
53
Document and Paper Jams
Find the Jammed Document
or Paper
Clear the Document Jam
If your document or paper jams inside the
machine, the LCD message or Status Monitor
will help you to find it.
The Document is Jammed in the Top of the
ADF
Open the ADF cover.
1
1
Pull the jammed document out to the
left.
2
5
4
2
3
1. Document Jam
2. Jam Rear
3. Jam 2-sided
4. Jam Tray
5. Jam Inside
Close the ADF cover.
3
The Document is Jammed under the
Document Cover
Pull the jammed document out to the
right.
4
If the document rips or tears, remove all
small paper scraps to prevent future
jams.
54
Remove Small Paper Scraps Jammed in
the ADF
Clear the Paper Jam
Always remove the remaining paper from the
paper tray and straighten the stack when you
are adding new paper. This helps prevent
multiple sheets of paper from feeding through
the machine at one time and prevents paper
jams.
Insert a strip of stiff paper, such as
5
cardstock, into the ADF to push any
small paper scraps through.
Paper is Jammed in the Paper Tray
If the LCD displays Jam Tray, do the
following:
Pull the paper tray completely out of the
machine.
1
If the document rips or tears, remove all
small paper scraps to prevent future
jams.
Press
.
6
Slowly pull out the jammed paper.
2
The easiest way to remove the paper is
to use both hands to pull it downward.
55
Fan the stack of paper to prevent further
jams, and slide the paper guides to fit
the paper size.
Paper is Jammed in the Output
Paper Tray
3
When the paper is jammed in the output
paper tray, do the following:
Use both hands to open the scanner.
1
Remove the paper.
2
Make sure the paper is below the
maximum paper mark (b b b).
4
Push the scanner down with both hands
to close it.
3
Put the paper tray firmly back in the
machine.
5
56
Paper is Jammed at the Back of the
Machine
WARNING
HOT SURFACE
If the machine's control panel or the Status
Monitor indicates that there is a jam in the
back (Rear) of the machine, complete the
following:
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
Leave the machine turned on for 10
1
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
Open the back cover.
2
Use both hands to gently pull the
4
jammed paper out of the fuser unit.
Pull the blue tabs at the left and right
3
sides toward you to release the fuser
cover.
57
Close the fuser cover. Make sure the
blue tabs at the left and right sides lock
into place.
Paper is Jammed inside the
Machine
5
If the machine's control panel or the Status
Monitor indicates that there is a jam inside the
machine, complete the following:
Leave the machine turned on for 10
1
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
Open the front cover.
2
Close the back cover until it locks in the
closed position.
6
Remove the toner cartridge and drum
unit assembly.
3
58
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
Pull out the jammed paper slowly.
4
Install the toner cartridge and drum unit
assembly into the machine.
5
Close the front cover.
6
59
Pull the jammed paper out of the
machine or out of the 2‑sided tray.
Paper is Jammed in the 2-sided
Tray
4
If the machine's control panel or the Status
Monitor indicates that there is a jam in the 2-
sided paper tray, do the following:
Leave the machine turned on for 10
1
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
Pull the paper tray completely out of the
machine.
2
Remove paper that may have jammed
under the machine due to static
electricity.
5
At the back of the machine, pull the
3
2‑sided tray completely out of the
machine.
60
If paper is not caught inside the 2-sided
tray, open the back cover.
Put the paper tray firmly back in the
front of the machine.
6
10
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
Use both hands to gently pull the
7
jammed paper out of the back of the
machine.
Close the back cover until it locks in the
closed position.
8
Put the 2-sided tray firmly back in the
rear of the machine.
9
61
Appendix
B
How to Enter Text on Your Brother Machine
• When you must enter text on your Brother machine, a keyboard appears on the LCD.
• The characters that are available may differ depending on your country.
• The keyboard layout may differ depending on the function you are setting.
• Press
• Press
to cycle between letters, numbers and special characters.
to cycle between lowercase and uppercase letters.
• To move the cursor to the left or right, press d or c.
Inserting spaces
• To enter a space, press Space.
Making corrections
• If you entered a character incorrectly and want to change it, press d or c to move the cursor to
the incorrect character and press
. Enter the correct character.
• To insert a character, press d or c to move the cursor to the correct place, and then enter the
character.
• Press
characters.
for each character you want to erase, or press and hold
to erase all the
Related Information
62
Supplies
When the time comes to replace supplies such as the toner or drum, an error message will
appear on your machine's control panel or in the Status Monitor. For more information about the
Brother reseller.
The toner cartridge and drum unit are two separate parts.
Toner Cartridge
Standard Toner:
TN-630
Drum Unit
DR-630
High Yield Toner:
TN-660
®
If you are using Windows , double-click the Brother CreativeCenter icon on your
desktop to access our FREE website designed as a resource to help you easily
create and print customized materials for business and home use with photos, text
and creative touch. Mac users can access Brother CreativeCenter at this web
63
Index
C
fax receive........................................... 33
Fax, from PC........................................42
A
Accessories and Supplies..................... iv
Address Book
changing .........................................36
storing ............................................ 36
J
Jams.................................................... 54
document ....................................... 54
Automatic
L
B
Labels...................................................11
Brother
Brother numbers.................................i
FAQs (Frequently Asked Questions)..i
product support..................................ii
service centers.................................. ii
M
Manual
receive ......................................31,ꢀ33
Manual feed slot.............................15,ꢀ17
C
Control Panel Overview......................... 1
Copy.................................................... 19
settings............................................20
P
Paper
how to load .......................................9
type .................................................11
Print..................................................... 13
D
Date and time........................................ 7
Distinctive Ring.............................. 33,ꢀ38
Document
R
E
S
Envelopes............................................ 15
Error messages................................... 45
Scan.....................................................27
Supplies............................................... 63
T
F
TAD (Telephone Answering Device),
Troubleshooting
Fax
ring delay.........................................35
document and paper jams ..............54
64
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
These machines are approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.
LEM603001-01
USA/CAN
Version A
|
