Basic User’s Guide
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Not all models are available in all countries.
Version 0
ARL/ASA/NZ
User’s Guides and where do I find them?
Which Guide?
What’s in it?
Where is it?
Product Safety Guide
Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
Printed / In the Box
Quick Setup Guide
Basic User’s Guide
Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system (for
FAX-2950,MFC-7240andMFC-7290)and
connection type you are using.
Printed / In the Box
Printed / In the Box
Learn the basic Fax, Copy and Scan (for
FAX-2950, MFC-7240 and MFC-7290)
operations and how to replace
consumables. See troubleshooting tips.
Advanced User’s Guide Learn more advanced operations: Fax,
Copy, security features, printing reports
PDF file / CD-ROM / In the Box
PDF file / CD-ROM / In the Box
and performing routine maintenance.
Software User’s Guide
Follow these instructions for Printing,
Scanning, Remote Setup, PC-Fax and
using the Brother ControlCenter utility.
(For FAX-2950,
MFC-7240 and
MFC-7290)
Download optional software from the Brother
Solutions Center (FAX-2840 users only)
You can download a printer driver for free from the Brother Solutions Center, enabling you to use
your Brother Fax machine as a printer. Visit us at http://solutions.brother.com/.
i
Table of Contents
(Basic User’s Guide)
Using the documentation.......................................................................................1
®
MFC-7290)..........................................................................................................5
Accessing Brother Support (Macintosh) (For FAX-2950, MFC-7240 and
MFC-7290)..........................................................................................................5
Loading paper and print media............................................................................10
Paper Type....................................................................................................17
Paper Size.....................................................................................................17
Type and size of paper..................................................................................18
Handling and using special paper .................................................................20
How to send a fax................................................................................................24
ii
Receive modes....................................................................................................26
Choosing the receive mode...........................................................................26
Using receive modes ...........................................................................................27
Fax Only ........................................................................................................27
Fax/Tel...........................................................................................................27
Manual...........................................................................................................27
External TAD .................................................................................................27
Receive Mode settings ........................................................................................28
Ring Delay.....................................................................................................28
Fax Detect .....................................................................................................29
PC-Fax Receive (For Windows only) ................................................................30
PC-Fax Send .......................................................................................................31
How to send a PC-FAX: ................................................................................31
Voice operations..................................................................................................32
Making a telephone call.................................................................................32
Hold ...............................................................................................................32
Telephone line services.......................................................................................32
Do you have Voice Mail?...............................................................................32
Telephone Service for Australia...........................................................................33
Distinctive Ring..............................................................................................33
Telephone Service for New Zealand ..................................................................34
FaxAbility.......................................................................................................34
Telephone Service for Some Countries...............................................................36
Connecting an external TAD ...............................................................................37
Connections...................................................................................................37
Multi-line connections (PABX).......................................................................38
External and extension telephones......................................................................38
For Fax/Tel mode only...................................................................................39
Using Remote Codes ....................................................................................39
iii
How to dial...........................................................................................................41
Fax redial.......................................................................................................42
Tone or Pulse
(not available in New Zealand)..................................................................44
How to copy.........................................................................................................45
Stop copying..................................................................................................45
Copy settings.................................................................................................45
10
11
How to print from a computer (For FAX-2950, MFC-7240
and MFC-7290)
46
How to scan to a computer (For FAX-2950, MFC-7240
and MFC-7290)
47
Cleaning the machine..........................................................................................65
Cleaning the corona wire...............................................................................67
Cleaning the paper pick-up rollers.................................................................74
iv
Identifying your problem ......................................................................................76
Error and maintenance messages.......................................................................78
Document Jams...................................................................................................84
Paper Jams..........................................................................................................84
If you are having difficulty with your machine ......................................................93
Setting Dial Tone detection .........................................................................100
Telephone line interference/VoIP ................................................................100
Improving the print quality..................................................................................101
Machine Information ..........................................................................................110
Checking the Serial Number........................................................................110
Reset functions..................................................................................................110
How to reset the machine............................................................................111
On-screen programming....................................................................................112
Menu table...................................................................................................112
Menu table.........................................................................................................113
Entering text ......................................................................................................123
General..............................................................................................................124
Document Size ..................................................................................................125
Print media.........................................................................................................125
Fax.....................................................................................................................126
Copy ..................................................................................................................127
Interfaces...........................................................................................................128
Consumable items.............................................................................................129
v
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1
General Setup
A
Routine maintenance
IMPORTANT NOTE
Memory Storage
Set Daylight Saving Time
Ecology features
Toner Settings
LCD Contrast
Mode Timer
Dial Prefix
Cleaning the machine
Checking the machine
Packing and shipping the machine
B
C
Glossary
Index
2
3
Security features
Security
Sending a fax
Additional sending options
Additional sending operations
Polling overview
4
5
Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6
7
Printing reports
Fax reports
Reports
Making copies
Copy settings
vi
General information
1
1
1
Using the
documentation
Bold
Bold style identifies keys on the
machine’s control panel or
computer screen.
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Italics
Italicized style emphasizes an
important point or refers you to
a related topic.
Courier Courier New font identifies the
New
messages shown on the LCD
of the machine.
Symbols and conventions
used in the documentation
1
Note
The following symbols and conventions are
used throughout the documentation.
Most of the illustrations in this User’s
Guide show the FAX-2840.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Important
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Chapter 1
c Click your country.
Accessing the
Advanced User’s
Guide and Software
User’s Guide
1
This Basic User’s Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer , Scanner and PC-Fax .
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software
User’s Guide that are on the CD-ROM.
d Point to your language, point to View
Guide, and then click the guide you
want to read.
1
FAX-2950, MFC-7240 and MFC-7290
Viewing Documentation
(For FAX-2840)
1
a Turn on your computer. Insert the
CD-ROM into your CD-ROM drive. For
®
Note
®
(Windows users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
CD-ROM icon, and then double-click
index.html.
2
General information
c If the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
Note
®
• (Windows users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
1
®
• (Windows users only) For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft® Internet Explorer® 6.0 or greater.
d Click Documentation.
Viewing Documentation
(For FAX-2950, MFC-7240 and
MFC-7290)
e Click PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
1
Viewing Documentation (Windows®)
1
Viewing Documentation (Macintosh)
1
To view the documentation, from the Start
menu, select All Programs, Brother, FAX-
XXXX or MFC-XXXX (where XXXX is your
model name) from the programs group, and
then choose User’s Guides.
a Turn on your Macintosh. Insert the CD-
ROM into your CD-ROM drive. The
following window will appear.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
a Turn on your computer. Insert the CD-
ROM into your CD-ROM drive.
Note
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
b Double-click the Documentation icon.
b If the model name screen appears, click
your model name.
c If the language screen appears, double-
click your language folder.
d Double-click top.pdf. If the country
screen appears, choose your country.
3
Chapter 1
e After the list of User’s Guides appears,
Presto! PageManager User’s Guide
(Macintosh)
choose the guide you want to read.
How to find Scanning instructions
(For FAX-2950, MFC-7240 and MFC-
7290)
Note
Presto! PageManager must be
1
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
(For FAX-2950, MFC-7240 and MFC-
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
ControlCenter
Nuance™ PaperPort™ 12SE How-to-
Guides
®
(Windows )
The complete Nuance™ PaperPort™
12SE How-to- Guides can be viewed from
the Help selection in the Nuance™
PaperPort™ 12SE application.
4
General information
Accessing Brother
Accessing Brother
Support (Macintosh)
(For FAX-2950, MFC-
7240 and MFC-7290)
®
Support (Windows )
(For FAX-2950, MFC-
7240 and MFC-7290)
1
1
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the main menu.
Double-click the Brother Support icon.
The following screen will appear:
The following screen will appear:
To download and install Presto!
PageManager, click Presto!
PageManager.
To access our Web site
Home Page.
To register your machine from the Brother
Product Register Page
For the latest news and product support
information
click On-Line Registration.
(http://solutions.brother.com/), click
Brother Solutions Center.
For the latest news and product support
information
To visit our Web site for genuine Brother
supplies
(http://solutions.brother.com/), click
Brother Solutions Center.
Supplies Information.
To visit our Web site for genuine Brother
Supplies
To access the Brother CreativeCenter
for FREE photo projects and printable
downloads, click Brother
Supplies Information.
CreativeCenter.
To return to the main page, click Back.
Or, if you have finished, click Exit.
5
General information
1
2
3
4
5
7
6
2
3
4
5
7
6
7
Chapter 1
1
One Touch keys
Address Book
These 11 keys give you instant access to 22
previously stored numbers.
Lets you access speed dial numbers directly.
8
9
COPY key:
Options
Shift
Lets you access One Touch numbers 12 to 22
when held down.
You can quickly and easily choose temporary
settings for copying.
2
3
LCD
FAX keys:
Hook/Hold
Displays messages to help you set up and use
your machine.
Press before dialing if you want to make sure a
fax machine will answer, and then press Start.
Mode keys:
FAX
Lets you place telephone calls on hold.
Puts the machine in FAX mode.
(For FAX-2950, MFC-7240 and MFC-7290)
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
SCAN
Puts the machine in SCAN mode.
Resolution
COPY
Sets the resolution when sending a fax.
Puts the machine in COPY mode.
4
Dial pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key temporarily switches the dialling
mode from Pulse to Tone during a telephone
call (not available in New Zealand).
5
6
7
Stop/Exit
Stops an operation or exits from a menu.
Start
Lets you start sending faxes or making copies.
Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in the machine.
OK
Lets you store your settings and confirm LCD
messages on the machine.
Volume keys:
d or c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
a or b
Press to scroll through the menus and options.
8
General information
Speaker volume
1
Volume settings
1
You can choose a range of speaker volume
levels, from Highto Off.
1
Ring volume
1
a Press Menu, 1, 3, 3.
You can choose a range of ring volume
levels, from Highto Off.
b Press a or b to choose Off, Low, Medor
While in FAX mode press or
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
to adjust
High.
Press OK.
c Press Stop/Exit.
You can also change the ring volume through
the menu:
a Press Menu, 1, 3, 1.
b Press a or b to choose Off, Low, Medor
High.
Press OK.
c Press Stop/Exit.
Beeper volume
1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
a Press Menu, 1, 3, 2.
b Press a or b to choose Off, Low, Medor
High.
Press OK.
c Press Stop/Exit.
9
Loading paper
2
2
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray
Loading paper and
print media
2
2
a Pull the paper tray completely out of the
The machine can feed paper from the
standard paper tray or manual feed slot.
machine.
(For FAX-2950, MFC-7240 and MFC-7290)
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray
2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (b b b)
on the right-hand side of the paper tray. (For
the recommended paper to use, see Paper
10
Loading paper
b While pressing the green paper-guide
release lever, slide the paper guides to
fit the paper size you are loading in the
tray. Make sure that the guides are
firmly in the slots.
Note
(For Asia) For Legal or Folio size paper,
press the release button in the bottom of
the paper tray and then pull out the back
of the paper tray. (Legal or Folio size
paper is not available in some regions.)
2
c Fan the stack of paper well to avoid
paper jams and misfeeds.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed correctly.
11
Chapter 2
Loading paper in the manual
feed slot
2
1
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
Note
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
Printing on plain paper, thin paper or
recycled paper from the manual feed
slot
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
2
a Raise the ADF document output support
flap (1) and unfold the support flap (2) to
prevent paper from sliding off the face-
down output tray, or remove each page
f Raise the ADF document output support
flap (1) and unfold the support flap (2) to
prevent paper from sliding off the face-
down output tray.
as soon as it comes out of the machine.
1
1
2
2
12
Loading paper
b Open the manual feed slot cover.
d Using both hands, put one sheet of
paper in the manual feed slot until the
front edge of the paper touches the
paper feed roller. When you feel the
machine pull in the paper, let go.
2
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
Printing on thick paper, bond paper,
labels and envelopes
2
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper feed and output
method when you want to print on thick
paper, labels or envelopes.
Note
Remove each printed sheet or envelope
immediately to prevent a paper jam.
13
Chapter 2
a Open the back cover (back output tray).
Note
<For envelopes only>
Pull down the two green levers, one on the
left-hand side and one on the right-hand
side, as shown in the following illustration.
b Open the manual feed slot cover.
14
Loading paper
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
2
Note
• Put the paper into the manual feed slot
with the side to be printed face up.
d Using both hands, put one sheet of
paper or one envelope in the manual
feed slot until the front edge of the paper
or envelope touches the paper feed
roller. When you feel the machine pull in
the paper, let go.
• Make sure that the print media is straight
and in the correct position on the manual
feed slot. If it is not, the paper may not be
fed correctly, resulting in a skewed
printout or a paper jam.
• Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
• If you put any print media in the manual
feed slot before the machine is in Ready
mode, the print media may be ejected
without being printed on.
15
Chapter 2
Unscannable and unprintable areas
2
The figures below show the maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size you are using.
Usage
Document
Size
Top (1)
Bottom (3)
3 mm
Left (2)
Right (4)
4 mm
1
Fax (Send)
Letter
3 mm
4 mm
Legal
2
4
A4
3 mm
3 mm
3 mm
1 mm
4 mm
4 mm
Copy
Letter
3
*a single copy
or a 1 in 1 copy
Legal
A4
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
Letter
Scan
Legal
A4
3 mm
3 mm
Letter
4.23 mm
4.23 mm
6.35 mm
6.35 mm
Print
Legal
A4
4.23 mm
6.01 mm
1
For FAX-2950, MFC-7240 and MFC-7290
For Asia
2
16
Loading paper
Paper settings
2
Acceptable paper and
other print media
2
Paper Type
2
Print quality may vary according to the type of
paper you are using.
Set up the machine for the type of paper you are
using. This will give you the best print quality.
2
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, labels or
envelopes.
a Press Menu, 1, 2, 1.
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paperor
Label.
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
Press OK.
c Press Stop/Exit.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray (For
FAX-2950, MFC-7240 and MFC-7290).
Paper Size
2
(For Oceania)
You can use several different sizes of paper
for printing copies: A4, Letter, Executive, A5,
A5 L, A6, B5, or B6 and for printing faxes: A4
or Letter.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
(For Asia)
You can use several different sizes of paper
for printing copies: A4, Letter, Legal,
Executive, A5, A5 L, A6, B5, B6 and Folio and
for printing faxes: A4, Letter, Legal or Folio
(215.9 mm x 330.2 mm).
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
a Press Menu, 1, 2, 2.
b (For Oceania)
Press a or b to choose A4, Letter,
Executive, A5, A5 L, A6, B5, or B6.
Press OK.
(For Asia)
Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6or Folio.
Press OK.
c Press Stop/Exit.
17
Chapter 2
Type and size of paper
2
The machine can print on paper loaded from either the standard paper tray or manual feed slot.
(For FAX-2950, MFC-7240 and MFC-7290)
The name for the paper trays in the printer driver in this Guide are as follows:
2
Trays
Name
Tray1
Standard Paper Tray
Manual Feed Slot
Manual
Paper capacity of the paper trays
2
Paper size
Paper types
No. of sheets
Standard Paper Tray
(For Oceania)
A4, Letter, B5,
Plain paper, Thin paper Up to 250 [80 gsm]
and Recycled paper
Executive, A5, A5 (Long
Edge), A6, B6
(For Asia)
A4, Letter, Legal ,
Executive, A5, A5 (Long
Edge), A6, B5, B6 and
Folio
.
Manual Feed Slot
Width: 76.2 to 216 mm
Length: 116 to 406.4 mm
Plain paper, Thin paper, Single sheet [80 gsm]
Thick paper,
Bond paper,
Recycled paper,
Envelopes and Labels
1
2
Folio size is 215.9 mm × 330.2 mm.
Legal or Folio size paper are not available in some regions.
18
Loading paper
Recommended paper specifications
2
The following paper specifications are suitable for this machine.
Basis weight
Thickness
75-90 gsm
80-110 m
2
Roughness
Stiffness
Higher than 20 sec.
3
90-150 cm /100
Grain direction
Volume resistivity
Long grain
9
11
10e -10e ohm
9
12
Surface resistivity
10e -10e ohm-cm
CaCO (Neutral)
Filler
3
Ash content
Brightness
Opacity
Below 23 wt%
Higher than 80%
Higher than 85%
Only use paper made for plain paper copying.
Only use paper that is 75 to 90 gsm.
Only use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
19
Chapter 2
Types of paper to avoid
Important
2
Handling and using special
paper
2
Some types of paper may not perform well
or may cause damage to your machine.
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
1
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
1
1
A curl of 2 mm or greater may cause
jams to occur.
Preprinted paper must use ink that can
withstand the temperature of the
• that is coated or has a chemical finish
• that is damaged, creased or folded
machine’s fusing process of 392 degrees
Fahrenheit (200 degrees centigrade).
If you use bond paper, paper that has a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage may not be covered under
any Brother warranty or service
agreement.
20
Loading paper
• with edges that are not straight or
consistently square
Envelopes
2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and print-
quality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
• with windows, holes, cut-outs or
perforations
• with glue on the surface as shown in
the figure below
2
• with double flaps as shown in the figure
below
Envelopes can be fed from the manual feed
slot one at a time. We recommend that you
print a test envelope to make sure the print
results are what you want before you print or
purchase a large quantity of envelopes.
Types of envelopes to avoid
2
Important
DO NOT use envelopes:
• with sealing flaps that are not folded
down when purchased
• that are damaged, curled, wrinkled or
an unusual shape
• with sealing flaps as shown in the
figure below
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• with each side folded as shown in the
figure below
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
21
Chapter 2
If you use any of the types of envelopes
listed in this guide, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
Important
• DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
• DO NOT reuse or insert labels that have
previously been used or are missing any
labels on the sheet.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Do not feed a label sheet through the
machine more than one time.
22
Loading documents
3
3
How to load documents
3
How to load
documents
a Unfold the ADF document support (1)
and the ADF document output support
flap (2).
3
You can send a fax, make copies and scan
3
from the ADF (Automatic Document Feeder).
1
Note
The scan feature is available for FAX-
2950, MFC-7240 and MFC-7290.
2
Using the automatic
document feeder (ADF)
3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use standard 80 gsm
paper and always fan the pages before
putting them in the ADF.
b Fan the pages well.
c Stagger the pages of your document
face down top edge first, in the ADF until
the LCD display message changes and
you feel it touch the feed rollers.
Document Sizes Supported
3
Length: 147.3 to 355.6 mm
Width:
147.3 to 215.9 mm
64 to 90 gsm
Weight:
1
Important
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper-
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric with the ADF.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
d Adjust the paper guides (1) to fit the
width of your document.
Note
Make sure documents with correction fluid
or written with ink are completely dry.
Important
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
23
Sending a fax
4
4
d Enter the fax number using the dial pad,
a One Touch key or press (Address
How to send a fax
4
The following steps show how to send a fax.
Book) and enter the three-digit Speed
Dial number.
a When you want to send a fax, or change
e Press Start.
fax send or receive settings, press the
The machine starts scanning and
sending the document.
(FAX) key to illuminate it in
green.
Note
To cancel, press Stop/Exit.
Cancelling a fax in progress
4
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialling
or sending, the LCD will ask you to confirm.
b Place the document face down in the
ADF. (See Using the automatic
Dialing #XXX
1.Clear 2.Exit
c Set the fax resolution or contrast if you
Sending #XXX P01
1.Clear 2.Exit
want to change them.
For more advanced fax sending
operations and settings, see Advanced
User’s Guide: Sending a fax.
Press 1 to cancel the fax.
Broadcast
Delayed Fax
Batch TX
Real Time TX
Polled TX
Overseas Mode
Fax Resolution
Contrast
Coverpg Setup
Coverpage Note
24
Sending a fax
Transmission verification
report
4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the receiving party’s name or fax
number, the time and date of transmission,
duration of transmission, number of pages
sent, and whether or not the transmission
was successful.
4
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press Menu, 2, 4, 1.
b Press a or b to choose On, On+Image,
Offor Off+Image.
Press OK.
c Press Stop/Exit.
Note
• If you choose On+Imageor Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OKwill
appear next to RESULTon the
Transmission Verification Report. If the
transmission is not successful, ERRORwill
appear next to RESULT.
25
Receiving a fax
5
5
Receive modes
5
Note
(For Oceania) You can use two sizes of paper for printing faxes: A4 and Letter.
(For Asia) You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio.
You must choose a receive mode depending on the external devices and telephone services you
have on your line.
Choosing the receive mode
5
By default, your machine will automatically receive any faxes that are sent to it. The diagrams
below will help you choose the correct mode. (For more detailed information about the receive
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
No
Are you using the voice message function of
an external telephone answering device?
Fax Only
No
Manual
Do you want the machine to answer fax and
telephone calls automatically?
No
Fax/Tel
Yes
Yes
External TAD
To set the receive mode follow the instructions below:
a Press Menu, 0, 1.
b Press a or b to choose the receive mode.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
26
Receiving a fax
External TAD
5
Using receive modes
5
External TADmode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in the
following ways:
Some receive modes answer faxes
automatically (Fax Onlyand Fax/Tel).
You may want to change the Ring Delay
before using these modes. (See Ring Delay
Faxes will be automatically received.
Voice callers can record a message on the
Fax Only
5
external TAD.
(For more information, see Connecting an
Fax Onlymode will automatically answer
every call as a fax.
5
Fax/Tel
5
Fax/Telmode helps you automatically
manage incoming calls, by recognising
whether they are fax or voice calls and
dealing with them in one of the following
ways:
Faxes will be automatically received.
Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double ring made by your machine.
Use this mode if you receive few voice calls.
Manual
5
Manualmode turns off all automatic
answering functions unless you are using the
Distinctive Ring feature.
1
Fax Ability in New Zealand.
To receive a fax in Manual mode lift the
machine’s handset or press Hook/Hold.
When you hear fax tones (short repeating
beeps), press Start to receive a fax. You can
also use the Fax Detect feature to receive
faxes by lifting a handset on the same line as
the machine.
If you use a computer modem on the same
line, Faxing will not operate correctly.
27
Chapter 5
F/T Ring Time
(Fax/Tel mode only)
Receive Mode settings
5
5
Ring Delay
5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Onlyand Fax/Telmodes.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
If you have external or extension telephones
on the same line as the machine, choose the
maximum number of rings. (See Operation
a Make sure you are in FAX mode
.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information, see
b Press Menu, 2, 1, 1.
c Press a or b to choose how many times
the line rings before the machine
answers (02-10 for Australia, 01-10 for
New Zealand, 00-10 for some
countries).
a Make sure you are in FAX mode
.
Press OK.
b Press Menu, 2, 1, 2.
d Press Stop/Exit.
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds for Australia and some
countries, 20, 30, 40 or 55 seconds for
New Zealand.).
Press OK.
d Press Stop/Exit.
28
Receiving a fax
c Press a or b to choose On, Semior Off.
Fax Detect
5
Press OK.
d Press Stop/Exit.
If FaxDetect is On:
5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receivingon the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Fax Detect is Semi:
5
The machine will only receive a fax call
automatically if you answered it using the
machine’s handset.
5
If you answered at an extension or external
telephone, press l51 (l91 for New Zealand).
If Fax Detect is Off:
5
If you are at the machine and answer a fax
call by lifting the machin’s handset, press
Start to receive.
If you answered at an extension telephone
press l51 (l91 for New Zealand). (See
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51 (l91 for
New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
• We do not recommend having a PC plus
fax machine on the same line.
a Make sure you are in FAX mode
.
b Press Menu, 2, 1, 3.
29
Using PC-FAX (For FAX-2950,
MFC-7240 and MFC-7290)
6
6
PC-Fax Receive (For
Windows only)
Important
®
If you choose Backup Print On, the
machine will also print the fax at your
machine so you will have a copy. This is a
safety feature in case if there is a power
failure before the fax is forwarded or a
problem at the receiving machine.
6
If you turn on the PC-Fax Receive feature
your machine will store received faxes in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.
(MFC-7240 only)
The faxes stored in the machine’s memory
will be deleted.
Even if you have turned off your PC (at night
or the weekend, for example), your machine
will receive and store your faxes in its
memory. The LCD will show the number of
stored faxes received, for example: PC Fax
Msg:001.
Note
• Before you can set up PC-Fax Receive
you must install the MFL-Pro Suite
software on your PC. Make sure your PC
is connected and turned on. (For details,
see Software User’s Guide: PC-FAX
receiving.)
When you start your PC and the PC-Fax
Receiving software runs, your machine
transfers your faxes to your PC automatically.
To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC. (For details, see
• If your machine has a problem and is
unable to print faxes in memory, you can
use this setting to transfer your faxes to a
PC. (For details, see Error and
Software User’s Guide: PC-FAX receiving.)
a Press Menu, 2, 5, 1.
• PC-Fax Receive is not supported in Mac
OS.
b Press a or b to choose PC Fax
Receive.
Press OK.
c The LCD shows a reminder to start the
PC-FAX Receive program on your
computer. If you have started the PC-
FAX Receive program, press OK. If you
have not started the PC-FAX Receive
program, see Software User’s Guide:
PC-FAX receiving.
d Press a or b to choose Onor Off.
Backup Print
Off
Press OK.
e Press Stop/Exit.
30
Using PC-FAX (For FAX-2950, MFC-7240 and MFC-7290)
PC-Fax Send
6
The Brother PC-FAX feature lets you use
your PC to send a document from an
application as a standard fax. You can send a
file created in any application on your PC as
a PC-FAX. You can even attach a cover
page. For details, See Software User’s
Guide: PC-FAX sending.
How to send a PC-FAX:
6
Contact your application vendor if you need
more support.
a From your application select File, and
then Print.
6
The Print dialog box will be displayed.
(The steps may vary depending on your
application.)
b Select the Brother PC-FAX.
c Click Print.
The Brother PC FAX sending dialog will
be displayed.
d Enter the recipient’s fax number using
your computer keyboard or by clicking
the numeric keypad of the Brother PC-
FAX sending dialog. You can also select
a stored number from the Brother PC-
FAX Address Book.
e Click Start.
Your document will be sent to the
Brother machine and then faxed to the
recipient.
31
Telephone and external devices
7
7
Voice operations
7
Telephone line
services
7
Voice calls can be made with the handset by
using the dial pad, One Touch key or by
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
pressing
(Address Book) and entering a
three-digit Speed Dial number.
Making a telephone call
a Pick up the handset.
problems with the operation of your machine.
7
Do you have Voice Mail?
7
If you have Voice Mail on the telephone line
that you will install your new Machine on,
there is a strong possibility that Voice Mail
and the Machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so both
Voice Mail and the Machine can work
b When you hear the dial tone, enter a
number using the dial pad, One Touch
key or press
(Address Book) and
enter a three-digit Speed Dial number.
c Replace the handset to hang up.
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other's operations.
Hold
7
a Press Hook/Hold to put a call on Hold.
You can replace the handset without
disconnecting the call.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions to 'register' the
new Distinctive Ring pattern they give you.
b Pick up the machine’s handset to
release the call from Hold.
This is so your Machine can recognize its
incoming calls.
Note
You can pick up an extension telephone
and continue speaking without releasing
the call from Hold on the machine.
32
Telephone and external devices
How does your telephone company's
“Distinctive Ring” service work?
Telephone Service for
Australia
7
7
Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
Distinctive Ring
7
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
Flowchart Sequence of Incoming call
7
Incoming Call
(either Voice or Fax)
All extension telephones ring
twice, fax machine is silent.
Registered
Main number
Fax
(Voice Number)
Number
Fax machine
Fax machine
begins ringing
on third ring.
automatically
receives and prints
fax message
Note
without ringing.
1
Contact your Telephone Service Provider to
determine availability and any other related details.
You answer the call
Telephone Answering
at an external
Device (TAD)
telephone or an
extension telephone.
answers the call.
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manualautomatically. Your Distinctive
Ring Number does not allow Voice calls -
only Faxes. You can not change the
receive mode from Manualmode while
the Distinctive Ring is set to on.
What does Brother's “Distinctive
Ring” do?
7
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
33
Chapter 7
Set the Distinctive Ring to ON
7
Telephone Service for
New Zealand
After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice Calls - only Faxes.
7
FaxAbility
7
You cannot change the receive mode to
another mode while the Distinctive Ring is set
to on.
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one telephone line, with its own distinctive
ring pattern. This way, when you get an
incoming call, you can identify the number
being called by its ring.
a Press Menu, 2, 0, 2.
b Press a or b to choose On.
c Press OK.
How Will the Fax Machine Treat All
Other Numbers?
7
d Press Stop/Exit. Distinctive Ring is now
set to on.
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the telephones will ring. You can
set an external answering device (TAD) to
Turning off Distinctive Ring
a Press Menu, 2, 0, 2.
b Press a or b to choose Off.
c Press OK.
answer calls on the other number(s). (See the
chart in the following page.)
d Press Stop/Exit.
What is the Advantage of Using the
FaxAbility Function?
7
Note
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
If you turn off Distinctive Ring, the
machine will stay in Manualreceive
mode. You will need to set the Receive
Mode again. (See Choosing the receive
Basically, it gives you two independent
numbers without the higher cost of a second
line.
34
Telephone and external devices
How Does FaxAbility Work?
7
How to Turn FaxAbility OFF or ON
7
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
telephones will ring as usual. If the fax
machine recognizes the ring pattern, all
ringing will stop and the fax machine will
answer and automatically receive the fax
message. Otherwise, you will hear the
extension telephones and the fax machine
continue to ring. The fax machine always
listens to the ring pattern before it answers,
so do not pick up the telephone during that
time. You will quickly learn to recognize the
ring pattern for faxes, so you will not be
tempted to answer that number. Either you or
a telephone answering device can answer
the main number(s).
The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
Steps 1-3; Step 2 is where you can choose
either Onor Off.
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
a Press Menu, 2, 0, 2.
b Press a or b to set FaxAbility to Onor
Off.
If you have FaxAbility service, choose
On.
Press OK.
7
c Press a or b to set Call Waiting to Onor
Flowchart Sequence of Incoming call
Off.
Incoming Call
(either Voice or Fax)
If you have Call Waiting service, choose
Onto avoid the trouble caused by Call
Waiting.
All extension telephones ring
twice, fax machine is silent.
Press OK.
Registered
Main number
Fax
(Voice Number)
Number
d Press Stop/Exit.
Fax machine
Fax machine
begins ringing
on third ring.
automatically
receives and prints
fax message
without ringing.
You answer the call
Telephone Answering
at an external
Device (TAD)
telephone or an
extension telephone.
answers the call.
Note
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
35
Chapter 7
Set the Distinctive Ring to On
7
Telephone Service for
Some Countries
After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manualmode means you must
answer all the calls yourself. You can not
change the receive mode to another mode
while the Distinctive Ring is set to on.
7
Distinctive Ringing (For
Singapore and Hong Kong)
7
This machine feature lets you use the
Distinctive Ringing subscriber service offered
by some telephone companies, which allows
you to have several telephone numbers on
one telephone line. Each telephone number
has its own Distinctive Ringing pattern, so
you will know which telephone number is
ringing. This is one way you can have a
separate telephone number for your
machine.
a Press Menu, 2, 0, 2.
b Press a or b to choose On.
c Press OK.
d Press Stop/Exit. Distinctive Ring is now
set to on.
Your machine has a Distinctive Ringing
function, allowing you to dedicate one
telephone number just for receiving faxes.
Turning off Distinctive Ring
a Press Menu, 2, 0, 2.
b Press a or b to choose Off.
c Press OK.
You will need to set Distinctive Ringing to On.
Note
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
d Press Stop/Exit.
Note
• The machine will answer only calls to
the Distinctive Ringing number.
If you turn off Distinctive Ring, the
machine will stay in Manualreceive
mode. You will need to set the Receive
mode again. (Choosing the receive mode
36
Telephone and external devices
Connecting an external
TAD
7
1
1
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Ext. Tel in Use.
2
(Example
for Australia)
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
only send CNG tones for eight to ten more
seconds. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
1
2
TAD
Protective Cap
a Set your external TAD to one or two
rings. (The machine’s Ring Delay
setting does not apply.)
7
b Record the outgoing message on your
external TAD.
Note
c Set the TAD to answer calls.
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD to one or two rings.
d Set the Receive Mode to External
Connections
7
Recording an outgoing
message (OGM)
7
The external TAD must be connected as
shown in the illustration below.
a Record 5 seconds of silence at the
Before you connect an external TAD, remove
the protective cap (2) from the EXT. jack on
the machine.
beginning of your message. This allows
your machine time to listen for fax tones.
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Remove Activation Code for
people sending manual faxes. For
example: “After the beep, leave a
message or press l51 (l91 for New
Zealand) and Start to send a fax.”
37
Chapter 7
External and extension
telephones
Note
• You need to turn the Remote Codes
setting to on to use the Fax Activation
Code l51 (l91 for New Zealand). (See
7
Note
You need to turn the Remote Codes
setting to on to use the Remote Activation
Code l51 (l91 for New Zealand) and
Remote Deactivation Code #51 (#91 for
New Zealand). (See Using Remote Codes
• We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try leaving out this
pause, but if your machine has trouble
receiving faxes, then you should re-record
the OGM to include it.
Connecting an external or
extension telephone
Multi-line connections (PABX)
7
7
Most offices use a central telephone system.
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
Brother recommends that all our Fax/MFC
machines be connected to a discreet
(dedicated) line. Although a particular PABX
may appear to work with a particular model of
fax machine, we cannot guarantee that the
unit will operate correctly.
Before you connect an external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.
While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
1
2
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
3
(Example
for Australia)
1
2
3
Extension telephone
External telephone
Protective Cap
When you are using an external telephone,
the LCD shows Ext. Tel in Use.
38
Telephone and external devices
Operation from external or
extension telephones
Using a non-Brother cordless
external handset
7
7
If you answer a fax call on an extension
telephone, or an external telephone that is
correctly connected to the machine through
the T-piece connection, you can make your
machine take the call by using the Remote
Activation code. When you press the Remote
Activation code l51 (l91 for New Zealand)
the machine starts to receive the fax.
If your non-Brother cordless telephone is
connected to the telephone line cord (see
carry the cordless handset elsewhere, it is
easier to answer calls during the Ring Delay.
If you let the machine answer first, press
Hook/Hold and then lift the cordless handset.
Press Hook/Hold again so you can transfer
the call to the cordless handset.
If you answer a call and no one is on
the line:
7
Note
You should assume that you’re receiving a
manual fax.
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another three-
digit code using the numbers 0-9, l, #.
Press l51 (l91 for New Zealand) and wait for
the chirp or until the LCD shows Receiving,
and then hang up.
7
• Remote Codes might not work with some
telephone systems.
Note
You can also use the Fax Detect feature to
make your machine automatically take the
• Not all brands of cordless telephones are
compatible for use with your machine.
For Fax/Tel mode only
7
Using Remote Codes
7
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (fast/double-ringing) to
alert you to pick up a voice call.
Remote Activation Code
7
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by pressing the Remote Activation
Code l51 (l91 for New Zealand). Wait for the
chirping sounds then replace the handset.
Lift the machine’s handset to answer.
If you are at an extension telephone, you will
need to lift the handset of the extension
telephone during the F/T Ring Time and then
press #51 (#91 for New Zealand) on the
extension telephone between the fast/double
rings to turn the F/T ring off. If no one is on the
line, or if someone wants to send you a fax,
send the call back to the machine by pressing
l51 (l91 for New Zealand).
If you answer a fax call on the external
telephone, you can make the machine
receive the fax by pressing Hook/Hold and
then Start.
If you answer a fax call on the machine, you
can make the machine receive the fax by
pressing Start.
39
Chapter 7
Remote Activation Code.
Press OK.
Remote Deactivation Code
7
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T ring
(pseudo/double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone you can turn the F/T ring off by
pressing #51 (#91 for New Zealand) (make
sure you press this between the rings).
e Enter the new Remote Deactivation
Code.
Press OK.
f Press Stop/Exit.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the machine by lifting the
machine’s handset.
Turning on the Remote Codes
7
You need to turn Remote Activation Code
setting to on to use the Fax Receive Code
and Remote Deactivation Code.
a Make sure you are in FAX mode
.
b Press Menu 2, 1, 4.
c Press a or b to choose On.
Press OK.
d If you do not want to change the Remote
Activation Code, press OK.
e If you do not want to change the Remote
Deactivation Code, press OK.
f Press Stop/Exit.
Changing the Remote Codes
7
The preset Remote Activation Code is l51
(l91 for New Zealand). The preset Remote
Deactivation Code is #51 (#91 for New
Zealand). If you are always disconnected
when accessing your External TAD, try
changing the three-digit remote codes, for
example ### and 555.
a Make sure you are in FAX mode
.
b Press Menu, 2, 1, 4.
c Press a or b to choose Onor Off.
Press OK.
40
Dialling and storing numbers
8
8
Speed Dialling
8
How to dial
8
You can dial in any of the following ways.
Press
(Address Book) and enter the
three digit Speed Dial number. (See Storing
Manual dialling
8
Use the dial pad to enter all the digits of the
telephone or fax number.
Three-digit number
Note
8
If the LCD shows Register Now?when
you enter a One Touch or a Speed Dial
number, it means that a number is not
stored there.
One Touch dialling
8
Press the One Touch key that stores the
number you want to call. (See Storing
To dial One Touch numbers 12 to 22, hold
down Shift and then press the One Touch
key.
41
Chapter 8
Search
8
Storing numbers
8
You can search alphabetically for names you
have stored in the One Touch and Speed Dial
locations. (See Storing One Touch Dial
You can set up your machine to do the
following types of easy dialling: One Touch,
Speed Dial and Groups for Broadcasting
faxes. When you dial a quick dial number, the
LCD shows the name, if you stored it, or the
number.
a Press
(Address Book) twice.
If you lose electrical power, the quick dial
numbers stored in the memory will not be lost
because they are stored permanently.
b Press the dial pad key for the first few
letters of the name. (See Entering text
Storing a pause
8
Press OK.
c Press a or b to scroll until you find the
name you are looking for.
Press OK.
Press Redial/Pause to insert a 3.5-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
d Press Start.
Storing One Touch Dial
numbers
Note
8
• If you do not enter a letter and press OK in
Press a or b to scroll until you find the
name you are looking for.
Your machine has 11 One Touch keys where
you can store 22 fax or telephone numbers
for automatic dialling. To access numbers 12
to 22, hold down Shift as you press the One
Touch key.
• If the LCD shows No Contact Found
when you enter the first few letters of the
name, it means that a name for the letter
is not stored.
Fax redial
8
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial up to three times at five minute
intervals.
a Press the One Touch key where you
want to store the number.
If a number is not stored there, the LCD
shows Register Now?Press 1 to
choose Yes.
If you are sending a fax manually and the line
is busy, press Redial/Pause and try it again.
You can call the last number dialled by
pressing Redial/Pause.
b Enter the telephone or fax number (up to
20 characters).
Redial/Pause only works if you dialled from
the control panel.
Press OK.
42
Dialling and storing numbers
c Do one of the following:
Changing One Touch and
Speed Dial numbers
Enter the name using the dial pad
(up to 15 characters). See Entering
8
If you try to change a One Touch or Speed
Dial number, the LCD will show the name or
number already stored there. If the One
Touch or Speed Dial number you are trying to
change has a scheduled job or has been set
to a fax forwarding number, the LCD will ask
you if you want to change the name or
number.
Press OK.
Press OK to store the number
without a name.
d To store another One Touch number, go
a Do one of the following:
Storing Speed Dial numbers
8
To change a stored One Touch
You can store your frequently used numbers
as Speed Dial numbers, so that when you dial
you will only have to press a few keys
number, press Menu, 2, 3, 1.
Address Book
1.One Touch Dial
(
(Address Book), the three-digit Speed
Dial number and Start). The machine can
store 200 Speed Dial numbers (001 - 200).
Press the One Touch key you want
to change.
To change a stored Speed Dial
a Press
(Address Book) and enter a
8
number, press Menu, 2, 3, 2.
three-digit Speed Dial location number
(001-200). If a number is not stored
there, the LCD shows Register Now?
Address Book
2.Speed Dial
Press 1 to choose Yes.
Enter the Speed Dial number you
want to change, then press OK.
b Enter the telephone or fax number (up to
20 characters).
b Do one of the following:
Press OK.
To change the stored data, press 1.
c Do one of the following:
Enter the name using the dial pad
(up to 15 characters). See Entering
To exit without making a change,
press Stop/Exit.
#005:MIKE
1.Change 2.Clear
Press OK.
Press OK to store the number
c Edit the number and name using the
following instruction. When you are
finished editing, press OK.
without a name.
d To store another Speed Dial number, go
To edit the stored name or number,
press d or c to position the cursor
under the character you want to
change and press Clear. Then enter
the correct character.
d Press Stop/Exit.
43
Chapter 8
Deleting One Touch and
Speed Dial numbers
Tone or Pulse
8
(not available in New Zealand)
8
If you try to delete a One Touch or Speed Dial
number, the LCD will show the name or
number already stored there. If the One
Touch or Speed Dial number you are trying to
delete has a scheduled job or has been set to
a fax forwarding number, the LCD will ask you
if you want to change the name or number.
If you have a Pulse dialling service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have a Touch Tone service, you
will not need this feature to send tone signals.
a Pick up the machine’s handset or press
Hook/Hold.
a Do one of the following:
b Press # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
To delete a stored One Touch
number, press Menu, 2, 3, 1.
When you hang up, the machine will
return to the Pulse dialling service.
Address Book
1.One Touch Dial
Press the One Touch key you want
to delete.
To delete a stored Speed Dial
number, press Menu, 2, 3, 2.
Address Book
2.Speed Dial
Enter the Speed Dial number you
want to delete then press OK.
b To delete the stored data, press 2.
#005:MIKE
1.Change 2.Clear
c Do one of the following:
To confirm the stored data will be
deleted, press 1.
To exit without deleting the stored
data, press 2.
Erase This Data?
1.Yes 2.No
d Press Stop/Exit.
44
Making copies
9
9
Copy settings
9
How to copy
9
Press COPY Options key to temporarily
change a copy setting.
The following steps show the basic copy
operation. For details about each option, see
Advanced User’s Guide on the CD-ROM.
For details about changing the following copy
settings and how to make two-sided copies,
see Advanced User’s Guide: Copy settings.
a When you want to make a copy, press
You can change the following copy settings:
Quality
(COPY) to illuminate it in green.
Make sure you are in COPY mode.
Stack/Sort
Brightness
Contrast
Enlarge/Reduce
Page Layout
Manual Duplex (2-sided)
The LCD shows:
9
Stack Copies:01
100%
□□■□□
Auto
Note
The default setting is FAX mode. You can
change the amount of time that the
machine stays in COPY mode after the
last copy operation. (See Advanced
User’s Guide: Mode Timer.)
b Place the document face down in the
ADF. (See Using the automatic
c Press Start.
Stop copying
9
To stop copying, press Stop/Exit.
45
How to print from a computer
(For FAX-2950, MFC-7240 and
MFC-7290)
10
10
e Click OK.
Note
(For FAX-2840)
f Click Print to begin printing.
You can download the printer driver from
the Brother Solutions Center at
http://solutions.brother.com/.
Printing a document
10
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
Software User’s Guide: Printing for
®
Windows or Printing and Faxing for
Macintosh in Software User’s Guide for
details about the print settings.)
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties
(or Preferences, depending on your
operating system).
d Choose the settings you want in the
Properties dialog box.
Paper Size
Orientation
Copies
Media Type
Resolution
Print Settings
Multiple Page
Duplex/Booklet
Paper Source
46
How to scan to a computer
(For FAX-2950, MFC-7240 and
MFC-7290)
11
11
Before scanning
11
To use the machine as a scanner, install a scanner driver.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Scanning a document as a PDF file using
ControlCenter4 (Windows )
®
11
(For detailed information, See Software User’s Guide: Scanning.)
Note
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
b Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
11
47
Chapter 11
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
d Make sure the machine you want to use is selected from the Model pull-down list.
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
48
How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290)
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
11
f Click OK.
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
49
Chapter 11
50
How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290)
How to change the SCAN key settings for PDF
scanning
11
®
You can change your machine’s SCAN key settings using ControlCenter4 Windows .
a Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
11
51
Chapter 11
e Choose the File tab. You can change the default settings.
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
52
How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290)
How to scan a document as a PDF file using the
SCAN key
11
b Press
(SCAN).
c Press a or b to choose Scan to PC.
Press OK.
d Press a or b to choose File.
Press OK.
e Press Start.
The machine starts the scanning process.
Note
The following scan modes are available:
Scan to:
• Image(Scan to PC)
• OCR(Scan to PC)
• E-mail(Scan to PC)
• File(Scan to PC)
11
53
Routine maintenance
A
A
Replacing the consumable items
A
The machine will indicate when it is time to replace the consumable items. (See Replacing the
Toner cartridge
Drum unit
Model Name: (For Asia) TN-2260, TN-2280
(For Oceania) TN-2230, TN-2250
Model Name: (For Asia) DR-2255
(For Oceania) DR-2225
Note
consumable items to the Brother recycling program. If you choose not to return your used
items, please discard the used consumable according to local regulations, keeping it separate
from domestic waste. If you have questions, call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridge is based on ISO/IEC 19752. Frequency of replacement
will vary depending on the complexity of printed pages, percentage of coverage and type of
media used.
• Availability of toner cartridges differs from one country to another. Visit the Brother Solutions
Center at http://solutions.brother.com/ or contact your local Brother office for further details.
54
Routine maintenance
Toner Low
A
Replacing the toner cartridge
A
Toner Low
Model Name: (For Asia) TN-2260, TN-2280
(For Oceania) TN-2230, TN-2250
If the LCD shows Toner Low, buy a new
toner cartridge and have it ready before you
get a Replace Tonermessage.
The Standard toner cartridge can print
approximately 1,200 pages . The High Yield
toner cartridge can print approximately 2,600
pages . Actual page count will vary
Replace Toner
A
depending on your average type of
document. When a toner cartridge is running
low, the LCD shows Toner Low.
When the following message appears on the
LCD, you need to replace the toner cartridge:
The toner cartridge that comes supplied with
the machine will need to be replaced after
approximately 700 pages for Oceania; or
Replace Toner
The machine will stop printing until you
replace the toner cartridge. A new original
Brother toner cartridge will reset the Replace
Toner mode.
1,200 pages for Asia .
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19752.
Note
Note
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Lowwarning.
To force the machine to continue printing
after the LCD shows Replace Toner,
set the machine to Continue mode (Menu,
1, 7, and choose Continue). The
machine will continue printing until the
LCD shows Toner Ended. (For details
about the Toner settings, see Advanced
User’s Guide: Toner Settings.)
• To ensure high quality printing, we
recommend that you use only Brother
Original toner cartridges. When you want
to buy toner cartridges, please call
Brother Customer Service or your local
Brother dealer.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning the machine
Toner Ended
A
Toner Ended
A
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
The machine stops printing until you replace
the toner cartridge with a new one. (See
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
55
Replacing the toner cartridge
A
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
b After the machine has cooled down, turn
c Take out the drum unit and toner
off the machine’s power switch.
cartridge assembly.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
Important
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
56
Routine maintenance
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
(See Product Safety Guide: General
precautions.)
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
Be careful not to inhale toner.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
A
WARNING
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a fire.
It could explode, resulting in injuries.
57
Important
• Unpack the toner cartridge just before you
put it in the machine. If a toner cartridge is
left unpacked for a long time, the toner life
will be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
• Brother machines are designed to work
with toner of a particular specification and
will work to a level of optimum
performance when used with Brother
Original toner cartridges. Brother cannot
guarantee this optimum performance if
toner or toner cartridges of other
specifications are used. Brother does not
therefore recommend the use of
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
cartridges other than Brother Original
cartridges with this machine, or the
refilling of empty cartridges with toner from
other sources. If damage is caused to the
drum unit or other parts of this machine as
a result of the use of toner or toner
cartridges other than Brother Original
products due to the incompatibility or lack
of suitability of those products with this
machine, any repairs required as a result
may not be covered by the warranty.
• Go to
for instructions on how to return your used
consumable items to the Brother recycling
program. If you choose not to return your
used items, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
e Unpack the new toner cartridge. Hold
the cartridge level with both hands and
gently shake it from side to side several
times to spread the toner evenly inside
the cartridge.
f Pull off the protective cover.
58
Routine maintenance
g Put the new toner cartridge firmly into
the drum unit until you hear it lock into
place. If you put it in correctly, the green
lock lever will lift automatically.
Important
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustration.
A
Note
Make sure that you put in the toner
cartridge correctly or it may separate from
the drum unit.
59
h Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
Note
After replacing the toner cartridge, DO
NOT turn off the machine’s power switch
or open the front cover until the LCD
clears the Please Waitmessage and
returns to Ready mode.
Replacing the drum unit
A
Model name: (For Asia) DR-2255
(For Oceania) DR-2225
A new drum unit can print approximately
12,000 A4 or Letter size single-sided pages.
1
Important
For best performance, use only a genuine
Brother Original drum unit and genuine
Brother Original toner units. Printing with a
third-party drum unit or toner unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage may not apply to
problems caused by the use of a third-
party drum or toner unit.
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
Drum Error
A
i Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
Drum Error
The corona wire has become dirty. Clean the
corona wire in the drum unit. (See Cleaning
If you cleaned the corona wire and Drum
Errorwas not cleared, replace the drum unit
with a new one.
Replace Drum
A
Replace Drum
Please replace the drum unit with a new one.
We recommend a genuine Brother Original
drum unit be installed at this time.
60
Routine maintenance
After replacing, reset the drum counter by
following the instructions included with the
new drum unit.
b After the machine has cooled down, turn
off the machine’s power switch.
Note
(For FAX-2840 and MFC-7240)
Drum Stop
A
To prevent you from losing any important
messages, see Transferring your faxes or
Drum Stop
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a genuine Brother Original drum
unit be installed at this time.
WARNING
HOT SURFACE
After replacing, reset the drum counter by
following the instructions included with the
new drum unit.
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
Replacing the drum unit
Important
A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• Every time you replace the drum unit,
clean the inside of the machine. (See
• Unpack the drum unit just before you put it
in the machine. Exposure to direct sunlight
or room light may damage the drum unit.
A
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
61
c Take out the drum unit and toner
d Push down the green lock lever and take
cartridge assembly.
the toner cartridge out of the drum unit.
Important
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
WARNING
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a fire.
It could explode, resulting in injuries.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
62
Routine maintenance
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
(See Product Safety Guide: General
precautions.)
Note
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
• Go to
for instructions on how to return your used
consumable items to the Brother recycling
program. If you choose not to return your
used items, please discard the used
consumable according to local
Be careful not to inhale toner.
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
e Unpack the new drum unit.
A
63
f Put the toner cartridge firmly into the
new drum unit until it locks into place. If
you put the cartridge in correctly, the
green lock lever will lift automatically.
a Press Clear.
To confirm you are installing a new drum
unit, press 1.
b When the LCD shows Accepted, close
the front cover.
Note
Make sure that you put in the toner
cartridge correctly or it may separate from
the drum unit.
g Put the new drum unit and toner
cartridge assembly in the machine.
Resetting the drum counter
A
When you replace the drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
64
Routine maintenance
Cleaning the outside of the
machine
Cleaning the machine
A
A
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
Note
(For FAX-2840 and MFC-7240)
WARNING
To prevent you from losing any important
messages, see Transferring your faxes or
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
b Pull the paper tray completely out of the
machine.
(See Product Safety Guide: General
precautions.)
c Wipe the outside of the machine with a
A
Be careful not to inhale toner.
dry, lint-free soft cloth to remove dust.
Important
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
65
d Remove any paper that is in the paper
1
tray.
e Wipe the inside and the outside of the
paper tray with a dry, lint-free soft cloth
to remove dust.
3
2
c Close the control panel cover.
f Re-load the paper and put the paper tray
firmly back in the machine.
Note
g Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
In addition to cleaning the glass strip with
a soft lint-free cloth moistened with water,
run your finger tip over the glass to see if
you can feel anything on it. If you feel dirt
or debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning.
Cleaning the scanner glass
A
a Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
d Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
b Lift the control panel cover (1).
Carefully remove dirt from the glass strip
(2) and the white bar (3) above it with a
soft lint-free cloth moistened with water.
66
Routine maintenance
Cleaning the document feed
A
Cleaning the corona wire
A
If you have print quality problems, clean the
corona wire as follows:
a Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
b Lift the control panel cover (1).
Carefully remove dirt from the document
feed (2) with a soft lint-free cloth.
b After the machine has cooled down, turn
1
off the machine’s power switch.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
WARNING
2
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
A
c Close the control panel cover.
67
Important
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
d Clean the corona wire inside the drum
unit by gently sliding the green tab from
right to left and left to right several times.
c Slowly take out the drum unit and toner
cartridge assembly.
1
68
Routine maintenance
c Open the back cover (face-up output
Note
tray).
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
e Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
d Open the manual feed slot cover.
Cleaning the drum unit
A
If you have print quality problems, the drum
may have foreign material, such as glue from
a label stuck on the drum surface. Follow the
steps below to solve the problem.
a Prepare a few sheets of A4 or Letter size
paper.
A
e Press Clear and Menu at the same
time. The Drum Cleaningmessage
will appear on the LCD.
b Make sure the machine is in Ready
mode.
69
f Using both hands, slide the manual feed
paper guides to the width of the paper
that you are going to use.
• If the paper in the manual feed slot is not
A4 or Letter size, the machine will stop the
Drum Cleaning process and eject the
paper.
• Make sure that the paper is straight and in
the correct position in the manual feed
slot. If it is not, it may not be fed correctly,
resulting in a paper jam.
• DO NOT close the back cover (face-up
output tray) during the Drum Cleaning
process. The machine will stop the Drum
Cleaning process and it may cause a
paper jam.
h When the machine has finished
cleaning, the machine returns to Ready
mode.
g Using both hands, put one piece of A4 or
Letter size paper in the manual feed slot
until the top edge of the paper touches
the paper feed roller. When you feel the
machine pull in the paper, let go. The
machine will start the Drum Cleaning
process.
using a new blank sheet of paper each
time. Upon completion please discard
the used paper.
j Close the back cover (face-up output
tray) and the manual feed slot cover.
If the problem has not been solved, follow the
steps below:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
Note
• The machine makes a mechanical noise
during the Drum Cleaning process
because the machine rotates the drum in
reverse. This noise is not due to a
malfunction of the machine.
• DO NOT put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
70
Routine maintenance
b After the machine has cooled down, turn
c Slowly take out the drum unit and toner
off the machine’s power switch.
cartridge assembly.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
Important
• We recommend that you put the drum unit
and toner cartridge assembly on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
A
71
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
e Put the print sample in front of the drum
unit, and find the exact position of the
poor print.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
72
Routine maintenance
f Turn the drum unit gear by hand while
looking at the surface of the drum roller
(1).
h Put the toner cartridge back into the
drum unit until it locks into place. If you
put the cartridge in correctly, the green
lock lever will lift automatically.
1
g When you have found the mark on the
drum that matches the print sample,
wipe the surface of the drum roller with
a dry cotton swab until the dust or glue
on the surface comes off.
A
Important
DO NOT clean the surface of the
photosensitive drum with a sharp object.
73
i Put the drum unit and toner cartridge
b Pull the paper tray completely out of the
assembly back in the machine.
machine.
j Close the front cover.
c Tightly wring out a lint-free cloth soaked
in lukewarm water, and then wipe the
separator pad (1) on the paper tray to
remove dust.
Cleaning the paper pick-up
rollers
A
If you have paper feed problems, clean the
pick-up rollers as follows:
a Turn off the machine. Unplug the power
cord from the electrical socket.
Note
(For FAX-2840 and MFC-7240)
1
To prevent you from losing any important
messages, see Transferring your faxes or
74
Routine maintenance
d Wipe the two pick-up rollers (1) inside of
Checking the machine
A
the machine to remove dust.
Checking the Page Counters
A
You can see the machine’s Page Counters
for copies, printed pages, reports, lists and
faxes or a summary total.
a Press Menu, 5, 2.
b Press a or b to see Total, Fax/List,
Copyor Print.
c Press Stop/Exit.
Checking the remaining life of
parts
A
You can see the machine’s parts life on the
LCD.
a Press Menu, 5, 3.
b Press Stop/Exit.
1
e Put the paper tray back in the machine.
f Plug the machine’s power cord back into
the electrical socket. Turn on the
machine.
A
75
Troubleshooting
B
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com/.
Identifying your problem
B
First, check the following:
The machine’s power cord is connected correctly and the machine’s power switch is turned on.
If the machine does not turn on after connecting the power cord, see Other difficulties
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
(For FAX-2950, MFC-7240 and MFC-7290)
The interface cables are securely connected to the machine and the computer.
LCD Messages
If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below.
Paper handling and Printing problems:
Telephone and Fax problems:
Copying problems:
76
Troubleshooting
Scanning problems (For FAX-2950, MFC-7240 and MFC-7290):
Software problems (For FAX-2950, MFC-7240 and MFC-7290):
B
77
Error and maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Error Message
Cause
Action
Cartridge Error
The toner cartridge is not installed Pull out the drum unit and remove the toner
correctly.
cartridge, then re-install the toner cartridge
in the drum unit.
Comm.Error
Poor telephone line quality
caused a communication error.
Try sending the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Fail
You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down
The temperature of the drum unit Make sure that you can hear the fan in the
or toner cartridge is too hot. The machine spinning and that the exhaust
Wait for a while
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning do one of the
following:
(For FAX-2840 and MFC-7240)
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
Cover is Open
Cover is Open
The front cover is not completely Close the front cover of the machine.
closed.
The Control panel cover is not
completely closed.
Close the Control panel cover of the
machine.
78
Troubleshooting
Error Message
Cause
Action
Cover is Open
The Control panel cover was
open when you loaded a
document.
Close the Control panel cover of the
machine, then press Stop/Exit.
Cover is Open
The fuser cover is not completely
closed or paper was jammed in
the back of the machine when the
power was turned on
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Disconnected
Document Jam
The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
The document was not inserted
scanned from the ADF was too
long.
Drum Error
Drum Stop
The corona wire on the drum unit Clean the corona wire on the drum unit.
needs to be cleaned.
DR Mode in Use
The machine is set to Distinctive Set Distinctive Ring to Off.
Ring mode. You can not change
For Australia, see Telephone Service for
the Receive Mode from Manual to
(except New Zealand)
another mode.
EL Error
The machine has a mechanical
problem.
Open the front cover and close it again.
Faxability On
The machine is set to Faxability
mode. You can not change the
Recieve Mode from Manual to
another mode.
Set Faxability to Off.
(for New Zealand)
Fuser Error
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
(For FAX-2840 and MFC-7240)
Received fax messages still in memory will
be lost when the machine is turned off. See
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
B
The fuser unit is too hot.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
79
Error Message
Cause
Action
Init Unable XX
(XX = Error Code)
The machine has a mechanical
problem.
(For FAX-2840 and MFC-7240)
Received fax messages still in memory
will be lost when the machine is turned
off. See Transferring your faxes or Fax
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
Jam Inside
Jam Rear
The paper is jammed inside the
machine.
Jam Tray
tray of the machine.
Manual Feed
Manual was selected as the
Place a sheet of paper in the manual feed
paper in the manual feed slot.
No Paper
The machine is out of paper or
paper is not correctly loaded in
the paper tray.
Do one of the following:
Refill the paper in the paper tray and
press Start.
Remove the paper and load it again.
Then press Start.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
No Response/Busy
No Toner
The number you dialled does not Verify the number and try again.
answer or is busy.
The toner cartridge is not installed Pull out the drum unit. Take out the toner
correctly.
cartridge and then put it back into the drum
unit.
80
Troubleshooting
Error Message
Cause
Action
Out of Memory
The machine’s memory is full.
Fax sending or copy operation in
process
Do one of the following:
Press Start to send or copy the scanned
pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Advanced User’s Guide: Printing a fax
from the memory and Fax Storage.)
(For FAX-2950, MFC-7240 and MFC-7290)
Print operation in process
Do one of the following:
Reduce the print resolution. (See
Software User’s Guide: Basic tab)
Clear the faxes from the memory. (See
the above explanation.)
Print Unable XX
The machine has a mechanical
problem.
Do one of the following:
(XX = Error Code)
(For FAX-2840 and MFC-7240)
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
B
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
Replace Drum
It is time to replace the drum unit. Replace the drum unit.
Reset the drum unit counter.
The drum unit counter was not
reset when a new drum was
installed.
81
Error Message
Cause
The toner cartridge is at the end If you have set the Toner setting to Stop,
of its life. The machine will stop replace the toner cartridge with a new and
printing until you replace the toner unused original Brother toner cartridge. This
Action
Replace Toner
cartridge.
will reset the Replace Toner mode. (See
While memory is available, faxes
will be stored in the memory.
If you have set the Toner setting to
Continue, the machine will continue to
print data until the LCD shows Toner
Ended. For how to operate the machine in
Continue mode, see Advanced User’s
Guide: Toner Settings.
Scan Unable XX
The machine has a mechanical
problem.
(For FAX-2840 and MFC-7240)
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(XX = Error Code)
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
Size mismatch
Toner Ended
The paper in the tray is not a
correct size.
Load an appropriate size of paper in the
tray, and re-set the “Paper Size” (Menu, 1,
It is time to replace the toner
cartridge.
Replace the toner cartridge with a new one.
While memory is available, faxes
will be stored in the memory.
Toner Low
If the LCD shows Toner Lowyou Order a new toner cartridge now so a
can still print; however, the
replacement toner cartridge will be available
machine is telling you that the
when the LCD shows Replace Toneror
toner cartridge is near the end of Toner Ended.
its life.
82
Troubleshooting
Transferring faxes to your PC (For
FAX-2950, MFC-7240 and MFC-7290)
Transferring your faxes or Fax
Journal report
B
B
You can transfer the faxes from your
machine’s memory to your PC.
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
a Make sure that you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
(For details about PC-Fax Receive, see
Software User’s Guide: PC-FAX
receiving.)
(For FAX-2840 and MFC-7240)
If it is necessary to disconnect the machine
from the AC power outlet, we recommend
transferring your faxes to another fax
machine or to your PC (MFC-7240 only)
before you unplug the machine. (See
b Make sure that you have set PC Fax
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
You can also transfer the Fax Journal report
to see if there are any faxes you need to
c Do one of the following:
To transfer all faxes to your PC,
press 1. You will be asked if you want
a backup print.
Note
If there is an error message on the
machine’s LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
To exit and leave the faxes in the
memory, press 2.
d Press Stop/Exit.
Transferring Fax Journal report to
another fax machine
B
Transferring faxes to another fax
machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
B
a Press Menu, 9, 0, 2.
a Press Menu, 9, 0, 1.
b Enter the fax number to which the Fax
Journal report will be forwarded.
b Do one of the following:
c Press Start.
If the LCD shows No Data, there are
no faxes left in the machine’s
memory. Press Stop/Exit.
Enter the fax number to which faxes
will be forwarded. Press Start.
83
Document Jams
B
Paper Jams
B
Always remove all paper from the paper tray
and straighten the stack when you add new
paper. This helps prevent multiple sheets of
paper from feeding through the machine at
the same time and prevents paper jams.
Document was not inserted or
fed properly, or was too long
B
a Open the control panel cover.
Paper is jammed in the
standard paper tray
B
If the LCD shows Jam Tray, follow these
steps:
a Pull the paper tray completely out of the
machine.
b Carefully pull the jammed document
toward the front of the machine.
c Close the control panel cover.
d Press Stop/Exit.
84
Troubleshooting
b Use both hands to slowly pull out the
c Make sure the paper is below the
maximum paper mark (b b b) (1) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
jammed paper.
1
Note
Pulling out the jammed paper downwards
allows you to remove the paper more
easily.
d Put the paper tray firmly back in the
machine.
Paper is jammed at the back
of the machine
B
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
B
85
b After the machine has cooled down, turn
c Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
from inside of the machine.
off the machine’s power switch.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
86
Troubleshooting
e Pull down the tabs at the left and right
Important
hand sides to open the fuser cover (1).
• We recommend that you place the drum
unit and the toner cartridge on a clean, flat
surface with a sheet of disposable paper
or cloth underneath it in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
1
d Open the back cover (face-up output
tray).
B
87
f Using both hands, gently pull the
Paper is jammed inside the
machine
jammed paper out of the fuser unit.
B
If the LCD shows Jam Inside, follow these
steps:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
g Close the fuser cover and the back
cover (face-up output tray).
b After the machine has cooled down, turn
h Put the drum unit and toner cartridge
off the machine’s power switch.
assembly back into the machine.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
i Close the front cover. If the machine
does not start printing automatically,
press Start.
88
Troubleshooting
c Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
from inside of the machine.
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
B
Important
• We recommend that you put the drum unit
and toner cartridge assembly on a piece of
disposable paper or cloth in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
89
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
Clear the jammed paper if there is any
inside the drum unit.
90
Troubleshooting
e Put the toner cartridge back into the
drum unit until it clicks into place. If you
put the cartridge in correctly, the green
lock lever will lift automatically.
f If you could not pull the jammed paper
out of the inside of the machine, take the
paper tray completely out of the
machine.
g Pull the jammed paper out of the paper
tray opening.
B
Note
Pulling the jammed paper downward
allows you to remove the paper easier.
h Put the paper tray back in the machine.
91
i Put the drum unit and toner cartridge
assembly back in the machine.
j Close the front cover of the machine. If
the machine does not start printing
automatically, press Start.
92
Troubleshooting
If you are having difficulty with your machine
B
Important
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can solve most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the
troubleshooting tips.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing received faxes
Difficulties
Suggestions
Condensed print
Horizontal streaks
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Top and bottom sentences are
cut off
Missing lines
Poor print quality
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your dealer for service.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
B
Telephone line or connections
Difficulties
Suggestions
Dialling does not work.
Check for a dial tone.
(Not available in New Zealand) Change the Tone/Pulsesetting. (See Quick
Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
Send a manual fax by pressing Hook/Hold and dialing the number. Wait to hear
fax receiving tones before pressing Start.
93
Telephone line or connections (continued)
Difficulties
Suggestions
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulties
Suggestions
Cannot receive a fax.
Make sure your machine has a dial tone by pressing the Hook/Hold key. If you
hear static or interference on your fax line, please contact your local telephone
company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine. If you subscribe to
DSL or VoIP services, please contact your service provider for connection
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Onlymode.
If your Brother machine shares a line with an external answering machine, you
should select the External TADmode. In External TADmode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Telmode. In
Fax/Telmode, your Brother machine will automatically receive faxes and
produce a fast/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manualmode. In Manualmode, you must answer
every incoming call and activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
If the answer mode is set to Fax Onlyor Fax/Tel, reduce the ring delay to
If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
94
Troubleshooting
Receiving Faxes (continued)
Difficulties
Suggestions
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TADmode) on the
same line as the Brother machine, make sure your answering machine is set up
1
2
3
Connect the external TAD as shown in the illustration on page 37.
Set your answering machine to answer in one or two rings.
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l51 (l91 for New Zealand) and Start to send a fax.”
4
5
Set your answering machine to answer calls.
Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Sending faxes
Difficulties
Suggestions
Poor sending quality.
Try changing your resolution to Fineor S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
Transmission Verification Report
There is probably temporary noise or static on the line. Try sending the fax again.
says RESULT:ERROR.
(FAX-2940, MFC-7240 and MFC-7240 only)
If you are sending a PC-Fax message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Advanced User’s Guide: Changing
Remote Fax Options), print fax messages in memory (see Advanced User’s
Guide: Printing a fax from the memory) or cancel a delayed fax or polling job (see
Advanced User’s Guide: Checking and cancelling waiting jobs). If the problem
continues, ask the telephone company to check your telephone line.
B
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Sent faxes are blank.
Make sure you are loading the document correctly. (See Loading documents
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
95
Handling incoming calls
Difficulties
Suggestions
The machine ‘hears’ a voice as a
CNG tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Sending a fax call to the machine. If you answered on an external or extension telephone, press your Remote
Activation Code (default setting is l51 (l91 for New Zealand)). When your
machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the fax. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu access difficulties
Difficulties
Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If FAX
is not illuminated, press it to turn on FAX mode. The Setup
Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available
only when the machine is in FAX mode.
Copying difficulties
Difficulties
Suggestions
Cannot make a copy.
Make sure that COPY
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner glass
Copies are blank.
Make sure you are loading the document correctly. (See Using the automatic
96
Troubleshooting
Printing difficulties (For FAX-2950, MFC-7240 and MFC-7290)
Difficulties
Suggestions
No printout.
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See
Check the interface cable connection on both the machine and your computer.
(See Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check that the machine is online:
®
(Windows 7) Click the Start button and Devices and Printers. Right-click
Brother MFC-XXXX Printer and click See what’s printing. Click Printer in
the menu bar. Make sure that Use Printer Offline is unchecked.
®
(Windows Vista ) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
®
(Windows XP) Click the Start button and choose Printers and Faxes.
Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline
is unchecked.
The machine prints unexpectedly
or it prints garbage.
Press Stop/Exit to cancel print jobs.
Check the settings in your application to make sure it is set up to work with
your machine.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes.
The faxes stored in the machine memory will be deleted. See Transferring
machine so you will not lose any important messages.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See Quick Setup
Guide.)
The headers or footers appear
when the document displays on the bottom margins in your document to allow for this. (See Unscannable and
There is an unprintable area on the top and bottom of the page. Adjust the top and
B
screen but they do not show up
when it is printed.
The machine is not printing or has Press Stop/Exit to cancel print jobs.
stopped printing.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
97
Scanning difficulties (For FAX-2950, MFC-7240 and MFC-7290)
Difficulties
Suggestions
TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
starting to scan. (Windows®).
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Scan or Get Photo and click Select to choose the Brother
TWAIN or WIA driver.
TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is chosen as the primary source. In
starting to scan. (Macintosh)
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver.
See Software User’s Guide: Scanning a document using the ICA driver (Mac OS
X 10.6.x - 10.7.x).
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
Software difficulties (For FAX-2950, MFC-7240 and MFC-7290)
Difficulties
Suggestions
(Windows® only)
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe® Illustrator®.
Try to reduce the print resolution. (See Software User’s Guide: Basic tab.)
Paper handling difficulties
Difficulties
Suggestions
The machine does not feed paper.
If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paperor a
Paper Jam message.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
(For FAX-2950, MFC-7240 and MFC-7290)
Make sure that manual feed mode is not chosen in the printer driver.
If the LCD shows the Paper Jam message and you still have a problem, see
Documents do not feed or
document are skewed.
What paper can I use?
You can use thin paper, plain paper, bond paper, recycled paper, envelopes and
labels that are made for laser machines. (For details, see Acceptable paper and
You can load envelopes from the manual feed slot.
98
Troubleshooting
Paper handling difficulties (continued)
Difficulties
Suggestions
There is a paper jam.
Print quality difficulties
Difficulties
Suggestions
Printed pages are curled.
Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
Make sure that you choose the Paper Type that suits the print media type you
Too little or too much humidity or extreme temperatures can cause the paper
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable
(for FAX-2950, MFC-7240 and MFC-7290).)
If this problem occurs when making copies or printing received faxes, set
Toner Saveto Off in the machine menu settings. (See Advanced User’s
Guide: Toner Save.)
(For FAX-2950, MFC-7240 and MFC-7290)
Uncheck Toner Save Mode in the Advanced tab in the printer driver. (See
Software User’s Guide: Advanced tab.)
Adjust the Print Density by pressing Menu, 2, 1, 6 (for FAX-2950 and
MFC-7290) or Menu, 2, 1, 7 (for FAX-2840 and MFC-7240) and then press c
to make the print darker. (See Advanced User’s Guide: Setting the Print
Density.)
Other difficulties
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Turn the machine
off and unplug the power cord. Wait for ten minutes, then plug in the power cord
and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a
different known working outlet and turn on the machine.
B
99
Setting Dial Tone detection
B
Telephone line interference/
VoIP
B
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detection you can make your machine dial as
soon as it detects a dial tone. This setting can
save a small amount of time when sending a
fax to many different numbers. If you change
the setting and start having problems with
dialling you should change back to the default
No Detection setting.
If you are having difficulty sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you adjust the equalization for compatibility to
reduce the modem speed for fax operations.
a Press Menu, 2, 0, 1.
b Press a or b to choose Basic(for
VoIP), Normalor High (FAX-2840,
FAX-2950 and MFC-7290).
a Press Menu, 0, 5.
Basic(for VoIP)cuts the modem
speed to 9600 bps. When you
change the Compatibility to
Basic(for VoIP), the ECM
feature is only available for fax
sending.
Press Menu, 0, 4 (for New Zealand).
b Press a or b to choose Detectionor
No Detection.
Press OK.
c Press Stop/Exit.
For a standard telephone line: If you
regularly experience interference on
your standard telephone line try this
setting.
If you are using VoIP: VoIP service
providers offer fax support using
various standards. If you regularly
experience fax transmission errors
try this setting.
Normalsets the modem speed at
14400 bps.
Highsets the modem speed at
33600 bps (FAX-2840, FAX-2950
and MFC-7290).
Press OK.
c Press Stop/Exit.
Note
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
100
Troubleshooting
Improving the print quality
B
If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably
not the machine. Check the interface cable connections and the following steps first. And then, if
you still have a print quality problem, check the chart below and follow the recommendations.
Note
Brother does not recommend the use of cartridges other than genuine Brother Original
cartridges or the refilling of used cartridges with toner from other sources.
a To get the best print quality, we suggest using the recommended paper. Check that you use
paper that meets our specifications. (See Acceptable paper and other print media
b Check that the drum unit and toner cartridge are installed correctly.
Examples of poor print quality
Recommendation
Take out the drum unit and toner cartridge assembly. Hold the
assembly level with both hands and gently shake it from side to
side several times to spread the toner evenly inside the cartridge.
ABCDEFGH
abcdefghijk
Check if the Replace TonerSetting is set to Continue
(Continue mode) by pressing Menu, 1, 7. (See Advanced User’s
Guide: Toner settings.)
A B C D
abcde
0 1 2 3 4
Check the machine’s environment. Conditions such as humidity,
high temperatures, and so on, may cause this print fault. (See
Product Safety Guide: Choose a safe location for your product.)
Faint
If the whole page is too light, Toner Save mode may be on. Turn
off Toner Savein the machine’s menu settings or (for FAX-
2950, MFC-7240 and MFC-7290) Toner Save Mode in the printer
Properties (or Preferences) of the driver. (See Advanced User’s
Guide: Toner save or Software User’s Guide: Advanced tab.)
B
Adjust the Print Density by pressing Menu, 2, 1, 6 (for FAX-2950
and MFC-7290) or Menu, 2, 1, 7 (for FAX-2840 and MFC-7240)
and then press c to make the print darker. (See Advanced User’s
Guide: Setting the Print Density.)
101
Examples of poor print quality
Recommendation
Make sure that you use paper that meets our specifications. (See
Check the machine’s environment. Conditions such as high
temperatures and high humidity can increase the amount of
background shading. (See Product Safety Guide: Choose a safe
location for your product.)
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Gray background
Make sure that you use paper that meets our specifications.
Rough-surfaced paper or thick print media may cause this
problem. (See Acceptable paper and other print media
Make sure that you choose the appropriate media type in the
printer driver (for FAX-2950, MFC-7240 and MFC-7290) or in the
Basic Tab.)
(For FAX-2950, MFC-7240 and MFC-7290)
Ghost
Choose Reduce Ghosting mode in the printer driver. (See
Software User’s Guide: Ghost Reduction Setting.)
The fuser unit may be contaminated. Call Brother Customer
Service or your local Brother dealer.
Make sure that you use paper that meets our specifications.
Rough-surfaced paper may cause the problem. (See Acceptable
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
The drum unit may be damaged. Put in a new drum unit. (See
The fuser unit may be contaminated. Call Brother Customer
Toner specks
Service or your local Brother dealer.
102
Troubleshooting
Examples of poor print quality
Recommendation
Make sure that you use paper that meets our specifications.
Rough-surfaced paper may cause the problem. (See Acceptable
Choose Thick Paper mode in the printer driver (FAX-2950, MFC-
7240 and MFC-7290), choose Thickin the machine’s Paper
Type menu setting or use thinner paper than you are currently
Basic Tab.)
Check the machine’s environment. Conditions such as high
humidity can cause hollow print. (See Product Safety Guide:
Choose a safe location for your product.)
Hollow print
The drum unit may be damaged. Put in a new drum unit. (See
Clean the corona wire inside the drum unit by sliding the green
tab. Be sure to return the green tab to the home position (a). (See
The drum unit may be damaged. Put in a new drum unit. (See
The fuser unit may be contaminated. Call Brother Customer
Service or your local Brother dealer.
All black
Make sure that you use paper that meets our specifications. A
rough surfaced paper or thick print media can cause problems.
Make sure that you choose the appropriate media type in the
printer driver (for FAX-2950, MFC-7240 and MFC-7290) or in the
Basic Tab.)
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
The problem may disappear by itself. Print multiple pages to clear
this problem, especially if the machine has not been used for a
long time.
White lines across the page
The drum unit may be damaged. Put in a new drum unit. (See
B
ABCDEFGH
abcdefghijk
The drum unit may be damaged. Put in a new drum unit. (See
A B C D
abcde
0 1 2 3 4
Lines across the page
103
Examples of poor print quality
Recommendation
Check the machine’s environment. Conditions such as high
humidity and high temperatures may cause this print quality
problem (See Product Safety Guide: Choose a safe location for
your product.).
If the problem is not solved after printing a few pages, put in a new
White lines, bands or ribbing
across the page
have glue from a label stuck on the surface of the drum roller.
94 mm
94 mm
The drum unit may be damaged. Put in a new drum unit. (See
White Spots on black text and
graphics at 94 mm intervals
94 mm
94 mm
Black Spots at 94 mm intervals
If you use label sheets for laser printers, the glue from the sheets
may sometimes stick to the surface of the drum roller. Clean the
ABCDEFGH
abcdefghijk
Make sure that you use paper that meets our specifications. (See
A B C D
abcde
0 1 2 3 4
Do not use paper that has clips or staples because they will
scratch the surface of the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit
may be damaged.
Black toner marks across the
page
The toner cartridge may be damaged. Put in a new toner
The drum unit may be damaged. Put in a new drum unit. (See
104
Troubleshooting
Examples of poor print quality
Recommendation
Clean the corona wire inside the drum unit by sliding the green
Make sure the green tab of the corona wire is at the home
ABCDEFGH
abcdefghijk
position (a).
The drum unit may be damaged. Put in a new drum unit. (See
A B C D
abcde
0 1 2 3 4
The toner cartridge may be damaged. Put in a new toner
The fuser unit may be contaminated. Call Brother Customer
Black lines down the page
Service or your local Brother dealer.
Printed pages have toner stains
down the page.
Check if the Replace TonerSetting is set to Continue
(Continue mode), by pressing Menu, 1, 7. (See Advanced User’s
Guide: Toner Settings.)
ABCDEFGH
abcdefghijk
Make sure that foreign material such as a torn piece of paper,
sticky notes or dust are not inside the machine or around the drum
unit and toner cartridge.
A B C D
abcde
0 1 2 3 4
The toner cartridge may be damaged. Put in a new toner
The drum unit may be damaged. Put in a new drum unit. (See
White lines down the page
Make sure that the paper or other print media is loaded correctly
in the paper tray and that the guides are not too tight or too loose
against the paper stack.
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
The print is skewed on the page.
Check for loose objects such as torn paper inside the machine.
B
Verify that the two green envelope levers inside the back cover
are set to the same position.
Verify that the two grey Anti-Curl Levers inside the back cover are
set to the same position.
105
Examples of poor print quality
Recommendation
Check the paper type and quality. High temperatures and high
humidity will cause paper to curl. (See Acceptable paper and
If you do not use the machine often, the paper may have been in
the paper tray too long. Turn over the stack of paper in the paper
tray. Also, fan the paper stack and then rotate the paper 180 in
the paper tray.
Open the back cover (face-up output tray) for the machine to eject
printed pages onto the face-up output tray.
Curled or wavy
(For FAX-2950, MFC-7240 and MFC-7290)
Choose Reduce Paper Curl mode in the printer driver when you
do not use our recommended paper. (See Software User’s Guide:
®
Other Print Options (for Windows ) or Print Settings (for
Macintosh).)
B DEFGH
abc efghijk
Turn over the stack of paper in the tray or try rotating the paper
A C D
bcde
1 3 4
180 in the input tray.
Wrinkles or creases
106
Troubleshooting
Examples of poor print quality
Recommendation
Make sure that the two green envelope levers inside the back
cover are pulled down when you are printing on envelopes.
Envelope creases
Note
When you have finished printing, open the back cover and reset
the two green levers back to their original position.
B
107
Examples of poor print quality
Recommendation
Open the back cover and make sure that the two green envelope
levers on the left and right hand sides are in the up position.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Poor fixing
(For FAX-2950, MFC-7240 and MFC-7290)
Choose Improve Toner Fixing mode in the printer driver. (See
®
Software User’s Guide: Other Print Options (for Windows ) or
Print Settings (for Macintosh).) If this selection does not provide
enough improvement, select Thicker Paper in Media Type
settings.
108
Troubleshooting
Examples of poor print quality
Recommendation
(For FAX-2950, MFC-7240 and MFC-7290)
Choose Reduce Paper Curl mode in the printer driver when you
do not use our recommended paper. (See Software User’s Guide:
®
Other Print Options (for Windows ) or Print Settings (for
Macintosh).)
Turn the paper over in the paper tray, and print again. (Excluding
letterhead paper) If the problems remains, switch the Anti-Curl
Levers as follows:
a
b
Open the back cover.
Curled
Lift the levers (1) and slide the two grey levers (2) in the
direction of the arrow.
1
2
2
1
B
2
109
Machine Information
B
Reset functions
B
The following reset functions are available:
Checking the Serial Number
B
1 Address & Fax
You can see the machine’s Serial Number on
the LCD.
Address & Fax resets the following
settings:
Address Book
a Press Menu, 5, 1.
(One Touch Dial/Speed Dial/Setup
Groups)
b The machine will display the machine’s
Serial Number on the LCD.
Programmed fax jobs in the memory
(Polled TX, Delayed Fax)
Station ID
c Press Stop/Exit.
(name and numbers)
Coverpage Note
(comments)
Remote Fax Options
(Remote Access Code, Fax Storage,
Fax Forwarding and PC-FAX )
Report settings
(Transmission Verification Report/
Tel Index List/Fax Journal)
Setting Lock password
1
For FAX-2950, MFC-7240 and MFC-7290
2 All Settings
You can reset all the machine’s settings
back to the factory default.
Brother strongly recommends you
perform this operation when you dispose
of the machine.
Note
Unplug the interface cable before you
choose All Settings.
110
Troubleshooting
How to reset the machine
B
a Press Menu, 0.
b Press a or b to display Reset.
Press OK.
c Press a or b to choose the type of reset
function - Address & Faxor All
Settings.
Press OK.
d Do one of the following:
To reset the settings, press 1 and go
To exit without making changes,
e You will be asked to confirm you want to
reboot the machine. Do one of the
following:
To reboot the machine press 1. The
machine will begin the reset.
To exit without rebooting the
f Press Stop/Exit.
B
111
Menu and features
C
C
How to access the menu
mode
On-screen
programming
C
C
a Press Menu.
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
b Choose an option.
Press 1 for General Setup menu.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
Press 2 for Fax menu.
Press 3 for Copy menu.
Press 4 for Print Reports menu.
Press 5 for Machine Info. menu.
Menu table
C
Press 9 for Service menu.
Press 0 for Initial Setup menu.
You can program your machine by using the
the menu selections and options. Press
Menu followed by the menu numbers to
program your machine. For example, to set
Beepervolume to Low:
1
This will appear only when the LCD shows an
error message.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
a Press Menu, 1, 3, 2.
b Press a or b to choose Low.
c Press OK.
c Press OK when the option you want
appears on the LCD.
The LCD will then show the next menu
level.
d Press a or b to scroll to your next menu
d Press Stop/Exit.
selection.
e Press OK.
When you have finished setting an
option, the LCD will show Accepted.
f Press Stop/Exit to exit Menu mode.
112
Menu and features
Menu table
C
The default settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
To accept
To exit
Level 1
Level 2
Level 3
Level 4
Options
0Sec
Descriptions
Page
See
1.General
Setup
1.Mode
Timer
—
—
Sets the time to
return to Fax mode.
.
30Secs
1 Min
2Mins*
5Mins
Off
2.Paper
1.Paper
Type
—
Thin
Sets the type of
paper in the paper
tray.
Plain*
Thick
Thicker
Recycled
Paper
Label
A4*
2.Paper
Size
—
Sets the size of the
paper in the paper
tray.
Letter
(Letter* for
Philippines)
Legal(for Asia)
Executive
A5
C
A5 L
A6
B5
B6
Folio(for Asia)
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
113
Level 1
Level 2
Level 3
Level 4
Options
Off
Descriptions
Page
1.General
Setup
3.Volume
1.Ring
—
Adjusts the ring
volume.
Low
(Continued)
Med*
High
Off
2.Beeper
—
—
Adjusts the volume
level of the beeper.
Low
Med*
High
Off
3.Speaker
Adjusts the speaker
volume.
Low
Med*
High
On
4.Ecology
1.Toner
Save
—
—
Increases the page
yield of the toner
cartridge.
See
.
Off*
2.Sleep
Time
Range varies
depending on
models.
Conserves power.
03Min*
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
—
5.LCD
Contrast
—
—
Adjusts the contrast
of the LCD.
6.Security 1.TX Lock
—
—
Prohibits most
operations except
receiving faxes.
(FAX-2840
and
MFC-7240)
1.Mem
Security
—
—
Prohibits most
operations except
receiving faxes into
the memory.
(FAX-2950
and
MFC-7290)
2.Setting
Lock
—
—
Stops unauthorized
users from changing
the machine’s
current settings.
7.Replace
Toner
—
Continue
Sets the machine to
continueprintinguntil
the machine's LCD
shows Toner
Stop*
Ended.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
114
Menu and features
Level 1
Level 2
Level 3
Options
(02 - 10)
02*
Descriptions
Page
2.Fax
1.Setup
Receive
1.Ring Delay
Sets the number of
rings before the
machine answers in
Fax Onlyor
(In Fax mode only)
(Example for
Australia)
Fax/Telmode.
2.F/T Ring
Time
20 Secs
30 Secs*
40 Secs
70 Secs
(For New Zealand)
20 Secs
30 Secs*
40 Secs
55 Secs
On*
Sets the fast/double-
ring time in Fax/Tel
mode.
3.Fax Detect
Receives fax
messages without
pressing Start.
Semi
Off
4.Remote Codes
Allows you to answer
all calls at extension
telephones and use
codes to turn the
machine on or off.
You can personalize
these codes.
On(l51, #51)
Off*
(l91, #91 for New
Zealand)
5.Auto
Reduction
On*
Off
On*
Off
Cuts the size of
incoming faxes.
See
.
6.Memory
Receive
Automatically stores
any incoming faxes in
its memory if it runs
out of paper.
(FAX-2840 and
MFC-7240)
7.Print
Density
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Makes printouts
darker or lighter.
(FAX-2840 and
MFC-7240)
6.Print
Density
C
(FAX-2950 and
MFC-7290)
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
115
Level 1
Level 2
Level 3
Options
Standard*
Secure
Timer
Descriptions
Page
2.Fax
1.Setup
Receive
8.Polling RX
Sets up your machine
to poll another fax
machine.
See
.
(Continued)
(FAX-2840 and
(In Fax mode only) MFC-7240)
(Continued)
7.Polling RX
(FAX-2950 and
MFC-7290)
9.Fax Rx Stamp On
Prints the received
time and date on the
top of the received
faxes.
(FAX-2840 and
MFC-7240)
Off*
8.Fax Rx Stamp
(FAX-2950 and
MFC-7290)
2.Setup Send
1.Contrast
Auto*
Changes the
lightness or darkness
of faxes you send.
(In Fax mode only)
Light
Dark
2.Fax
Resolution
Standard*
Fine
Sets the default
resolution for
outgoing faxes.
S.Fine
Photo
3.Delayed Fax Set Time=00:00
Sets the time of day in
24 hour format that
the delayed faxes will
be sent.
4.Batch TX
On
Combines delayed
faxes going to the
same fax number at
the same time of day
into one transmission.
Off*
5.Real Time TX Next Fax:On
Sends a fax without
using the memory.
Next Fax:Off
On
Off*
6.Polled TX
Standard*
Sets up your machine
with a document to be
retrieved by another
fax machine.
Secure
7.Coverpg
Setup
Next Fax:On
Next Fax:Off
On
Automaticallysendsa
cover page you have
programmed.
Off*
Print Sample
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
116
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
2.Setup Send
(In Fax mode only)
(Continued)
8.Coverpage
Note
—
Sets up your own
comments for the fax
cover page.
See
.
(Continued)
9.Overseas
Mode
On
If you are having
difficulty sending
faxes overseas, set
this to On.
Off*
3.Address Book 1.One Touch
Dial
—
—
—
Stores up to 22 One
Touch Dial numbers,
so you can dial by
pressing one key
(and Start.)
2.Speed Dial
Stores up to 200
Speed Dial numbers,
so you can dial by
pressing only a few
keys (and Start.)
3.Setup Groups
Sets up to 8 Group
numbers for
Broadcasting.
See
.
4.Report
Setting
1.Transmission On
Turns the
Transmission
Verification Report
On or Off.
On+Image
Off*
Off+Image
2.Journal
Period
Every 50 Faxes* Sets the interval for
See
.
automatic printing of
Every 6 Hours
the Fax Journal.
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Off
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
C
117
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
5.Remote Fax
Opt
1.Forward/Store Fax Forward
Sets the machine to
forward fax
See
.
(Continued)
Fax Storage
messages, to store
incoming faxes in the
memory (so you can
retrieve them while
you are away from
your machine), or to
send faxes to your
PC.
PC Fax Receive
(For FAX-2950,
MFC-7240 and
MFC-7290)
Off*
(Backup Print)
If you choose
Fax Forward, youcan
turn on the safety
feature Backup Print.
2.Remote
Access
---l
Sets your own code
for Remote Retrieval.
3.Print
Document
—
Prints incoming faxes
stored in the memory.
6.Dial
Restrict.
1.Dial Pad
Enter # twice
You can set the
machine to restrict
dialling when using
the dial pad.
On
Off*
2.One Touch
Dial
Enter # twice
You can set the
machine to restrict
the dialling of
On
Off*
One Touch numbers.
3.Speed Dial
Enter # twice
You can set the
machine to restrict
the dialling of Speed
Dial numbers.
On
Off*
—
7.Remaining
Jobs
—
You can check which
jobs are in the
memory and lets you
cancel scheduled
jobs.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
118
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
0.Miscellaneous 1.Compatibility (For FAX-2840,
Adjusts the
FAX-2950 and
MFC-7290)
equalization for
transmission
difficulties.
(Continued)
High*
VoIP service
providers offer fax
Normal
Basic(for VoIP) support using various
standards. If you
regularly experience
(MFC-7240)
Normal*
fax transmission
errors, choose
Basic(for VoIP).
Basic(for VoIP)
2.Distinctive On
Use with telephone
company distinctive
ringing service allows
you to have a voice
number and fax
(Not available in
New Zealand)
Off*
number on the one
telephone line.
2.Faxability
On
If you have FaxAbility
from Telecom, you
can use this function
to store the ringing
pattern of your fax
number. And if you
set in to ON, you
should use the
(For New Zealand Off*
only)
registered number
only.
3.Caller ID
Display#
Print Report
View or print a list of
the last 30 Caller IDs
stored in the memory.
See
.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
C
119
Level 1
Level 2
Level 3
Options
Auto*
Descriptions
Page
3.Copy
1.Quality
—
You can choose the
Copy resolution for
your type of
See
.
Text
Photo
document.
Graph
2.Brightness
—
—
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Adjust the brightness
for copies.
3.Contrast
Adjusts the contrast
for copies.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level 1
Level 2
Level 3
Options
Descriptions
Page
4.Print
Reports
1.XMIT Verify 1.View on LCD
2.Print Report
—
—
You can view the
Transmission
Verification Report for
your last 200
See
.
outgoing faxes and
print the last report.
2.Tel Index
List
1.Numeric
—
—
Lists names and
numbers stored in the
One Touch and
2.Alphabetic
Speed Dial memory,
in numerical or
alphabetical order.
3.Fax Journal
—
—
Lists information
about your last 200
incoming and
outgoing faxes. (TX
means Transmit. RX
means Receive.)
4.User
—
—
Lists your settings.
Settings
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
120
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
5.Machine
Info.
1.Serial No.
—
—
You can check the
serial number of your
machine.
2.Page Counter
3.Drum Life
—
—
Total
Fax/List
Copy
You can check the
number of total
pages the machine
has printed during its
life.
See
.
Print
—
You can check the
percentage of a
Drum life that
remains available.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level 1
Level 2
Level 3
Options
Descriptions
Page
0.Initial
Setup
1.Receive Mode
—
Fax Only*
Fax/Tel
External TAD
Manual
You can choose the
receive mode that
best suits your
needs.
2.Date&Time
1.Date&Time
—
Puts the date and
time on the LCD and
in headings of faxes
you send.
See
.
2.Daylight
Save
On
Changes for Daylight
Savings Time
manually.
See
See
.
.
Off
3.Station ID
4.Tone/Pulse
—
Fax:
Sets your name and
fax number to appear
on each page you
fax.
Tel:
Name:
Tone*
Pulse
—
—
Chooses the dialling
mode.
(not available in New
Zealand)
4.Dial Tone
(for New Zealand)
5.Dial Tone
Detection
You can shorten the
dial tone detect
pause.
No Detection*
C
See Advanced User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
121
Level 1
Level 2
Level 3
Options
Descriptions
Page
0.Initial
Setup
5.Dial Prefix
(for New Zealand)
6.Dial Prefix
—
—
Sets a prefix number
that will always be
added before the fax
number every time
you dial.
See
.
(Continued)
6.Reset
1.Address &
Fax
1.Reset
2.Exit
Restores all stored
phone numbers and
fax settings.
(for New Zealand)
7.Reset
2.All
Settings
1.Reset
2.Exit
Restores all the
machine’s settings to
factory default.
See Advanced User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
122
Menu and features
Entering text
C
When setting certain menu selections, such as the Station ID, you will need to type text
characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have
printed letters because they are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.
Press Key
one time
two times three times four times
five times
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
A
D
G
J
L
M
P
T
O
R
V
Y
M
7
T
9
W
Inserting spaces
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between letters.
Making corrections
If you entered a character incorrectly and want to change it, press d or c to move the cursor to the
incorrect character, and then press Clear.
Repeating letters
To enter a letter on the same key as the previous letter, press c to move the cursor right before
pressing the key again.
Special characters and symbols
Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press
OK to choose it. The symbols and characters below will appear depending on your menu
selection.
Press l
Press #
Press 0
for
for
for
(space) ! “ # $ % & ’ ( ) l + , - . / m
: ; < = > ? @ [ ] ^ _
C
Ä Ë Ö Ü À Ç È É 0
123
Specifications
D
D
General
D
Note
This chapter provides a summary of the machines’ specifications. For additional specifications
Model
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Printer Type
Laser
Print Method
Electrophotographic Laser Printer
16 MB
Memory Capacity
LCD (liquid crystal display)
Power Source
16 characters 2 lines
220 - 240 V AC 50/60Hz
Approx. 1080 W at 25 °C
Approx. 420 W at 25 C
Power
Peak
Consumption
Copying
Ready
(Average)
Approx. 55 W at 25 C
Deep Sleep
Approx. 1.5 W
Dimensions
311 mm
368 mm
360 mm
Weights (with consumables)
9.0 kg
Noise Sound
Operating (Printing) LWAd = 6.18 B (A)
level power
Standby
LWAd = 4.25 B (A)
Sound
Operating (Printing) LPAm = 53 dB (A)
pressure
Standby
Operating
Storage
LPAm = 30 dB (A)
Temperature
10 to 32.5 C
0 to 40 C
Humidity
Operating
Storage
20 to 80% (without condensation)
10 to 90% (without condensation)
Up to 20 pages (80 gsm)
ADF (automatic document feeder)
1
2
USB connection to PC
When making a copy from one sheet
124
Specifications
Document Size
D
Model
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Document Size
(Single-sided)
Width
147.3 to 215.9 mm
147.3 to 355.6 mm
Length
Print media
D
Model
FAX-2840
Plain paper, Thin paper or Recycled paper
Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6,
FAX-2950
MFC-7240
MFC-7290
Paper Paper
Input
Paper Type
Tray
Paper Size
Executive (Legal or Folio for Asia)
60 to 105 gsm
Paper Weight
Maximum Paper
Tray Capacity
Up to 250 sheets of 80 gsm Plain paper
Manual
FeedSlot
(Manual)
Paper Type
Envelope, Labels , Thin paper, Thick paper, Recycled paper,
Bond paper or Plain paper
Paper Size
Width: 76.2 to 216 mm
Length: 116 to 406.4 mm
60 to 163 gsm
Paper Weight
Maximum Paper
Tray Capacity
One sheet at a time 80 gsm Plain paper
Paper Face-Down Output Tray
Up to 100 sheets of 80 gsm Plain paper
Output
Face-Up Output Tray
One sheet (face up print delivery to the Face up output tray)
1
2
Legal or Folio size paper is not available in some regions.
For labels, we recommend removing each printed label sheet from the output paper tray immediately after it exits the
machine to avoid the possibility of smudging.
D
125
Fax
D
Model
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Compatibility
ITU-T Super Group 3
ITU-T Group ITU-T Super
3
Group 3
Modem Speed
33,600 bps (with Automatic
Fallback)
14,400 bps
(with
33,600 bps
(with
Automatic
Fallback)
Automatic
Fallback)
Scanning Width
Printing Width
Greyscale
Max. 208 mm
Max. 208 mm
8 bit/256 levels
8 dot/mm
Resolution
Horizontal
Vertical
Standard: 3.85 line/mm
Fine: 7.7 line/mm
Photo: 7.7 line/mm
Superfine: 15.4 line/mm
22 (11 2)
One Touch Dial
Speed Dial
200 stations
Groups
Up to 8
Broadcasting
Automatic Redial
272 stations
3 times at 5 minute intervals
Memory Transmission
Up to 400
pages
Up to 500
pages
Up to 400
pages
Up to 500
pages
Out of Paper Reception
Up to 400
pages
Up to 500
pages
Up to 400
pages
Up to 500
pages
1
2
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications
and printed materials are subject to change without prior notice.
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
126
Specifications
Copy
D
Model
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Colour/Monochrome
Copy Width
Monochrome
Max. 204 mm (A4 size)
Multiple Copies
Reduce/Enlarge
Resolution
Stacks or Sorts up to 99 pages
25% to 400% (in increments of 1%)
Up to 300 600 dpi
First Copy Out Time
Less than 12
Less than 11
Less than 12
Less than 11
seconds(fromthe seconds(fromthe seconds(fromthe seconds (fromthe
Ready mode and Ready mode and Ready mode and Ready mode and
standard tray)
standard tray)
standard tray)
standard tray)
Scanner (For FAX-2950, MFC-7240 and MFC-7290)
D
Model
FAX-2950
MFC-7240
MFC-7290
Color/Monochrome
TWAIN Compliant
Monochrome
®
®
Yes (Windows XP / Windows XP Professional x64
®
®
Edition / Windows Vista / Windows 7 / Mac OS X 10.5.8,
10.6.x, 10.7.x )
®
®
®
WIA Compliant
ICA Compliant
Resolution
Yes (Windows XP / Windows Vista / Windows 7)
Yes (Mac OS X 10.6.x and 10.7.x )
Up to 19200 19200 dpi (interpolated)
Up to 600 600 dpi (optical)
Scanning Width
Gray Scale
Max. 204 mm
256 levels
1
2
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows® 7 (resolution
up to 19200 × 19200 dpi can be chosen by using the scanner utility)
D
127
Printer (For FAX-2950, MFC-7240 and MFC-7290)
D
Model
FAX-2950
MFC-7240
MFC-7290
Resolution
Print Speed
HQ1200 (2400 × 600 dpi) quality, 600 dpi × 600 dpi
Up to 24
Up to 20
Up to 24
pages/minute (A4
pages/minute (A4
pages/minute (A4
size)
size)
size)
First Print Out Time
Less than 8.5
seconds (from
Ready mode and
standard tray)
Less than 10.0
seconds (from
Ready mode and
standard tray)
Less than 8.5
seconds (from
Ready mode and
standard tray)
1
The print speed may vary depending on the type of document you print.
Note
(FAX-2840 only)
You can download the printer driver from the Brother Solutions Center at
http://solutions.brother.com/.
Model
FAX-2840
Resolution
Print Speed
HQ1200 (2400 × 600 dpi) quality, 600 dpi × 600 dpi
Up to 20 pages/minute (A4 size)
First Print Out Time
Less than 10.0 seconds (from Ready mode and standard tray)
1
The print speed may vary depending on the type of document you print.
Interfaces
D
Model
USB
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Hi-Speed USB 2.0
Use a USB 2.0 cable (Type A/B) that is no longer than 6 feet
(2.0 meters) long.
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
128
Specifications
Consumable items
D
Model
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Order No.
Toner
Cartridge
Inbox
Approx. 700
Approx. 1,200
—
Approx. 700 pages (A4)
(For Oceania)
pages (A4)
pages (A4)
Approx. 1,200 pages (A4)
(For Asia)
Standard
TN-2230
(For Oceania)
Approx. 1,200 pages (A4)
Approx. 2,600 pages (A4)
TN-2260
(For Asia)
High
Yield
TN-2250
(For Oceania)
TN-2280
(For Asia)
Drum Unit
DR-2225
(For Oceania)
Approx. 12,000 pages (A4)
DR-2255
(For Asia)
1
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
Drum yield is approximate, and may vary by type of use.
Note
• Brother does not recommend the use of consumables other than genuine Brother
consumables.
• Your machine warranty may not cover any damage arising from the use of non genuine Brother
consumables.
D
129
Computer requirements
(For FAX-2950, MFC-7240 and MFC-7290)
D
Minimum System Requirements and Supported PC Software Functions
Computer Platform & Processor
Minimum Recommended Hard Disk Space Supported Supported
Operating System
Version
Minimum
Speed
RAM
RAM
to install
PC
Software
Functions
PC
Interface
For
For
Drivers Applications
®
®
®
128 MB 256 MB 150 MB 500 MB Printing,
USB
Windows
Windows
Intel
®
Operating XP
PC-Fax ,
Scanning
Pentium II
or equivalent
System
Home
®
Windows
XP
Professional
®
64-bit
256 MB 512 MB
Windows
XP
®
(Intel 64 or
Professio AMD64)
nal x64
supported
CPU
Edition
®
Windows
512 MB 1 GB
500 MB 1.2 GB
Intel
®
Vista
Pentium 4
or equivalent
64-bit
®
(Intel 64 or
AMD64)
supported
CPU
®
®
1 GB
(32-bit) (32-bit)
2 GB 2 GB
(64-bit) (64-bit)
1 GB
650 MB
Windows
Intel
®
7
Pentium 4
or equivalent
64-bit
®
(Intel 64 or
AMD64)
supported
CPU
Macintosh Mac OS X PowerPC
512 MB 1 GB
80 MB
400 MB Printing,
PC-Fax
USB
Operating 10.5.8
System
G4/G5
®
Intel
Send ,
Processor
Scanning
®
Mac OS X
10.6.x
1 GB
2 GB
2 GB
2 GB
Intel
Processor
®
Mac OS X
10.7.x
Intel
Processor
130
Specifications
1
2
3
4
For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
Third-party USB ports are not supported.
PC-Fax supports black and white only.
Nuance™ PaperPort™ 12SE supports Microsoft® SP3 or higher for Windows® XP and SP2 or higher for Windows
Vista® and Windows® 7.
All trademarks, brand and product names are the property of their respective companies.
D
131
Index
E
A
E
Address Book .............................................8
ADF (automatic document feeder)
Answering machine (TAD)
Automatic
fax receive .............................................27
Fax Detect ..........................................29
Equalization ........................................... 100
Error messages on LCD .......................... 78
Comm. Error ......................................... 78
Out of Memory ...................................... 81
Print Unable XX .................................... 81
Replace Toner ...................................... 55
Toner Ended ......................................... 55
C
Cleaning
Connecting
external TAD (answering machine) .......37
Cordless telephone (non-Brother) ............39
F
Fax codes
Fax, stand-alone
receiving
D
from extension telephone .................. 39
telephone line interference .............. 100
telephone line interference .............. 100
Fax/Tel mode
F/T ring time (double-ring) .................... 28
Dialling
automatic fax redial ...............................42
Document
how to load ............................................23
Drum unit
132
H
P
HELP
how to load ........................................... 10
recommended ...................................... 19
Print
E
Menu Table .........................................113
L
specifications ...................................... 128
Print quality ............................................ 101
M
Machine information
how to reset the machine ....................111
Maintenance, routine
Q
Quality
replacing
toner cartridge ....................................55
Manual
group dial
one touch dial
Mode, entering
Multi-line connections (PBX) ....................38
speed dial
O
One touch
Out of Memory message ..........................81
133
R
T
Replacing
toner cartridge .......................................55
Reports
TAD (telephone answering device),
recording OGM ..................................... 37
Telephone line
Transmission Verification ......................25
Resolution
connections .......................................... 37
difficulties .............................................. 93
interference ........................................ 100
Toner cartridge
Troubleshooting ....................................... 76
document jam ....................................... 84
if you are having difficulty
S
Serial number
Speed dial
incoming calls .................................... 96
print quality ........................................ 99
telephone line .................................. 100
V
Volume, setting
134
For Australia Only:
Support – For technical support of your Brother Product other than what you can resolve through
the User’s Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer
to FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support
enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see
the details listed below:
Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:
02 8875 6000
Fax:
02 9870 7223
Solutions Site:
Web Site:
Email:
Service and Support area and follow the prompts.
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Support – For technical support for your Brother Product other than what you can resolve through
the User’s Guide, please visit our website or our solutions website for FAQs/Troubleshooting,
Drivers & Software, or contact the Product Support Centre for any technical or customer
care/support enquiry.
Phone:
Premium End User Assistance
Auto Attendant Self Help
Brother Recycle Assistance
Fax Assistance
0900 552 152
0800 652 152
0800 632 467
0800 837 822
Email Assistance
Online Help.
Web Assistance
Asked Questions, Driver downloads, Warranty information and
Service Centres.
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website
www.brother.co.nz under Online Help.
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.
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