BROTHER FAX 1820C User Manual

FAX-1820C  
MFC-3220C  
®
Brother numbers  
IMPORTANT  
For technical help, you must call the country where you bought the  
machine. Calls must be made from within that country.  
Register your product  
By registering your product with Brother International Corporation, you will be  
recorded as the document owner of the product. Your registration with Brother:  
may serve as confirmation of the purchase date of your product  
should you lose your receipt;  
may support an insurance claim by you in the event of product  
loss covered by insurance; and,  
will help us notify you of enhancements to your product and special offers.  
Please complete and fax the Brother Warranty Registration And Test Sheet  
or, for your convenience and most efficient way to register your new  
product, register on-line at  
Frequently asked questions (FAQs)  
The Brother Solutions Center is our one-stop resource for all your Fax  
Machine/Multi-Function Center needs. You can download the latest  
software and utilities, read FAQs and troubleshooting tips, and go to the  
“Solutions” section to learn how to get the most from your Brother product.  
You can check here for Brother driver updates.  
For Customer Service  
In USA:  
1-800-284-4329 (voice)  
1-901-379-1215 (fax)  
1-800-284-3238 (TTY service for the hearing-impaired)  
In Canada: 1-877-BROTHER (voice)  
(514) 685-4898 (fax)  
(514) 685-6464 (voice) In Montreal  
Service Center Locator (USA only)  
For the location of a Brother authorized service center, call 1-800-284-4357.  
Service Center Locations (Canada only)  
For the location of a Brother authorized service center, call 1-877-BROTHER.  
i
       
Brother fax back system (USA only)  
Brother has installed an easy-to-use fax back system, so you can get  
instant answers to common technical questions and product information for  
all Brother products. This system is available 24 hours a day, 7 days a  
week. You can use the system to receive faxed instructions and an Index of  
fax back subjects.  
In USA only:  
1-800-521-2846  
The Brother fax back system number has been pre-programmed on One-  
Touch Key 01.  
Ordering accessories and supplies  
For best quality results use only genuine Brother accessories, which are  
available at most Brother retailers. If you cannot find the accessory you  
need and you have a Visa, MasterCard, Discover, or American Express  
credit card, you can order accessories directly from Brother. (In the USA,  
you can visit us online for a complete selection of the Brother accessories  
and supplies that are available for purchase.)  
In USA:  
1-888-879-3232 (voice)  
1-800-947-1445 (fax)  
In Canada: 1-877-BROTHER (voice)  
Description  
Item  
Ink Cartridge<black>  
LC31BK (Prints up to 500 pages)  
LC31C (Prints up to 400 pages)  
LC31M (Prints up to 400 pages)  
LC31Y (Prints up to 400 pages)  
LG3077001  
LE0446011 (Only for FAX-1820C)  
LE6681001 (Only for FAX-1820C)  
LE6396002 (FAX-1820C)  
LE6396003 (MFC-3220C)  
Ink Cartridge<cyan>(blue)  
Ink Cartridge<magenta>(red)  
Ink Cartridge<yellow>  
Telephone Line Cord  
Telephone Handset  
Handset Curled Cord  
ADF Document Support  
ADF Document Output Support LE3305001  
Output Paper Support LE9840002 (FAX-1820C)  
LE9840001 (MFC-3220C)  
Power Protector for A/C Power QPD120  
Telephone Line Surges and  
Voltage Spikes (2 outlets)  
Power Protector for A/C Power FX120  
Telephone Line Surges and  
Voltage Spikes (8 outlets)  
User's Guide  
LE9859001 (English for USA and Canada)  
LF4002001 (French For Canada)  
ii  
     
Notice - Disclaimer of Warranties  
(USA and Canada)  
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS,  
EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S  
LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,  
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,  
REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES  
NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS  
REGARDING THE USE OR THE RESULTS OF THE USE OF THE  
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY,  
RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK  
AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS  
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS  
NOT PERMITTED BY SOME STATES IN THE USA AND SOME  
PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT  
APPLY TO YOU.  
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU  
FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES  
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,  
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,  
AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE  
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN  
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE  
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA  
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY  
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE  
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT  
BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL  
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS  
OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT  
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR  
OTHERWISE), WILL BE LIMITED TO $50.  
Compilation and Publication Notice  
Under the supervision of Brother Industries Ltd., this manual has been  
compiled and published, covering the latest product descriptions and  
specifications.  
The contents of this manual and the specifications of this product are  
subject to change without notice.  
Brother reserves the right to make changes without notice in the  
specifications and materials contained herein and shall not be  
responsible for any damages (including consequential) caused by  
reliance on the materials presented, including but not limited to  
typographical and other errors relating to the publication.  
iii  
 
Brother® One Year Limited Warranty and Replacement Service  
(USA only)  
Who is covered:  
but not limited to damage resulting from  
use of non Brother®-brand parts and  
Consumable and Accessory Items);  
• This limited warranty (“warranty”) is given  
only to the document end-use/retail  
purchaser (referred to in this warranty as  
“Original Purchaser”) of the accompanying  
product, consumables and accessories  
(collectively referred to in this warranty as  
“this Product”).  
(4) Consumable and Accessory Items that  
expired in accordance with a rated life;  
and,  
(5) Problems arising from other than defects  
in materials or workmanship.  
• If you purchased a product from someone  
other than an authorized Brother reseller in  
the United States or if the product was  
used (including but not limited to floor  
models or refurbished product), prior to  
your purchase you are not the Original  
Purchaser and the product that you  
purchased is not covered by this warranty.  
This limited warranty is VOID if this Product  
has been altered or modified in any way  
(including but not limited to attempted  
warranty repair without authorization from  
Brother and/or alteration/removal of the  
serial number).  
What to do if you think your Product is  
eligible for warranty service:  
What is covered:  
Report your issue to either our Customer  
Service Hotline at 1-800-284-4329 or a  
Brother Authorized Service Center within  
the applicable warranty period. Supply  
Brother or the Brother Authorized Service  
Center with a copy of your dated bill of sale  
showing that this Product was purchased  
within the U.S. For the name of local Brother  
• This Product includes a Machine and  
Consumable and Accessory Items.  
Consumable and Accessory Items include  
but are not limited to print heads, toner,  
drums, ink cartridges, print cartridges, refill  
ribbons, therma PLUS paper and thermal  
paper.  
• Except as otherwise provided herein,  
Brother warrants that the Machine and the  
Authorized  
1-800-521-2846.  
What Brother will ask you to do:  
After contacting Brother or  
Service  
Center(s),  
call  
accompanying  
Consumable  
and  
Accessory Items will be free from defects in  
materials and workmanship, when used  
under normal conditions.  
a
Brother  
Authorized Service Center, you may be  
required to deliver (by hand if you prefer) or  
send the Product properly packaged, freight  
prepaid, to the Authorized Service Center  
together with a photocopy of your bill of sale.  
You are responsible for the cost of  
• This warranty applies only to products  
purchased and used in the United States.  
For products purchased in, but used  
outside, the United States, this warranty  
covers only warranty service within the  
United States (and does not include  
shipping outside the United States).  
shipping,  
packing  
product,  
and  
insurance (if you desire). You are also  
responsible for loss or damage to this  
Product in shipping.  
What is the length of the Warranty Periods:  
• Machines: one year from the original  
purchase date.  
What Brother will do:  
If the problem reported concerning your  
Machine and/or accompanying Consumable  
and Accessory Items is covered by this  
warranty and if you first reported the problem  
to Brother or an Authorized Service Center  
within the applicable warranty period,  
Brother or its Authorized Service Center will  
repair or replace the Machine and/or  
accompanying Consumable and Accessory  
Items at no charge to you for parts or labor.  
The decision as to whether to repair or  
replace the Machine and/or accompanying  
Consumable and Accessory Items is made  
by Brother in its sole discretion. Brother  
reserves the right to supply a refurbished or  
• Accompanying  
Consumable  
and  
Accessory Items: 90 days from the original  
purchase date or the rated life of  
consumable, whichever comes first.  
What is NOT covered:  
This warranty does not cover:  
(1) Physical damage to this Product;  
(2) Damage caused by improper installation,  
improper or abnormal use, misuse,  
neglect or accident (including but not  
limited to transporting this Product  
without the proper preparation and/or  
packaging);  
remanufactured  
replacement  
Machine  
(3) Damage caused by another device or  
software used with this Product (including  
and/or accompanying Consumable and  
Accessory Items and use refurbished parts  
iv  
 
Brother® One Year Limited Warranty and Replacement Service  
(USA only)  
provided such replacement products  
conform to the manufacturer's specifications  
for new product/parts. The repaired or  
replacement Machine and/or accompanying  
Consumable and Accessory Items will be  
returned to you freight prepaid or made  
available for you to pick up at a conveniently  
located Authorized Service Center.  
If the Machine and/or accompanying  
Consumable and Accessory Items are not  
covered by this warranty (either stage), you  
will be charged for shipping the Machine  
and/or accompanying Consumable and  
Accessory Items back to you.  
covered by the balance of the limited  
warranty period remaining on the original  
Product, plus an additional thirty (30) days.  
You will keep the replacement Machine that  
is sent to you and your original Machine shall  
become the property of Brother. Retain your  
original Accessory Items and a copy of  
the return freight bill, signed by the  
courier.  
Limitations:  
Brother is not responsible for damage to or  
loss of any equipment, media, programs or  
data related to the use of this Product.  
Except for that repair or replacement as  
described above, Brother shall not be liable  
for any direct, indirect, incidental or  
consequential damages or specific relief.  
Because some states do not allow the  
exclusion or limitation of consequential or  
incidental damages, the above limitation  
may not apply to you.  
THIS WARRANTY IS GIVEN IN LIEU OF  
ALL OTHER WARRANTIES, WRITTEN OR  
ORAL, WHETHER EXPRESSED BY  
AFFIRMATION, PROMISE, DESCRIPTION,  
DRAWING, MODEL OR SAMPLE. ANY  
AND ALL WARRANTIES OTHER THAN  
THIS ONE, WHETHER EXPRESS OR  
The foregoing are your sole (i.e., only)  
and exclusive remedies under this  
warranty.  
What happens when Brother elects to  
replace your Machine:  
When a replacement Machine is authorized  
by Brother, and you have delivered the  
Machine to an Authorized Service Center,  
the Authorized Service Center will provide  
you with  
a
replacement Machine after  
receiving one from Brother. If you are  
dealing directly with Brother, Brother will  
send to you a replacement Machine with the  
understanding that you will, after receipt of  
the replacement Machine, supply the  
required proof of purchase information,  
together with the Machine that Brother  
agreed to replace. You are then expected to  
pack the Machine that Brother agreed to  
replace in the package from the replacement  
Machine and return it to Brother using the  
pre-paid freight bill supplied by Brother in  
accordance with the instructions provided by  
Brother. Since you will be in possession of  
two machines, Brother will require that you  
provide a valid major credit card number.  
Brother will issue a hold against the credit  
card account number that you provide until  
Brother receives your original Product and  
determines that your original Product is  
entitled to warranty coverage. Your credit  
card will be charged up to the cost of a new  
Product only if: (i) you do not return your  
original Product to Brother within five (5)  
business days; (ii) the problems with your  
original Product are not covered by the  
limited warranty; (iii) the proper packaging  
instructions are not followed and has caused  
damage to the product; or (iv) the warranty  
period on your original Product has expired  
or has not been sufficiently validated with a  
copy of the proof of purchase (bill of sale).  
The replacement Machine you receive (even  
if refurbished or remanufactured) will be  
IMPLIED,  
INCLUDING  
IMPLIED  
WARRANTIES OF MERCHANTABILITY  
AND FITNESS FOR  
PURPOSE, ARE HEREBY DISCLAIMED.  
A
PARTICULAR  
• This Limited Warranty is the only warranty  
that Brother is giving for this Product. It is  
the final expression and the exclusive and  
only statement of Brother's obligations to  
you. It replaces all other agreements and  
understandings that you may have with  
Brother or its representatives.  
• This warranty gives you certain rights and  
you may also have other rights that may  
vary from state to state.  
• This Limited Warranty (and Brother's  
obligation to you) may not be changed in  
any way unless you and Brother sign the  
same piece of paper in which we (1) refer  
to this Product and your bill of sale date, (2)  
describe the change to this warranty and  
(3) agree to make that change.  
Important: We recommend that you keep all  
original packing materials, in the event that  
you ship this product.  
v
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE  
LIMITED WARRANTY  
(Canada only)  
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,  
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service  
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or  
workmanship. This Limited Warranty does not include cleaning, consumables  
(including, without limitation, print cartridges, print head, toner and drum) or damage  
caused by accident, neglect, misuse or improper installation or operation, any damage  
caused from service, maintenance, modifications, or tampering by anyone other than a  
Brother Authorized Service Representative, or from the use of supplies or consumable  
items that are non-Brother products. Operation of the MFC/Facsimile machine in excess  
of the specifications or with the Serial Number or Rating Label removed shall be deemed  
abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In  
order to obtain warranty service, the MFC/Facsimile machine must be delivered or  
shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service  
Center, together with your Proof of Purchase in the form of a Sales Receipt.  
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on  
applicable models) during shipping will cause severe damage to the MFC/Facsimile and  
will VOID the Warranty. (Refer to your User’s Guide for proper packaging.)  
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your  
print head resulting from packing without the ink cartridges will VOID your warranty.  
(Refer to your User’s Guide for proper packaging.)  
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED  
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO  
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY  
WAIVED.  
No oral or written information, advice or representation provided by Brother, its  
Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create  
another warranty or modify this warranty. This warranty states Brother’s entire liability  
and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine  
to operate properly.  
Neither Brother nor anyone else involved in the development, production, or delivery of  
this MFC/Facsimile machine shall be liable for any indirect, incidental, special,  
consequential, exemplary, or punitive damages, including lost profits, arising from the  
use of or inability to use the product, even if advised by the end user/purchaser of the  
possibility of such damages. Since some Provinces do not allow the above limitation of  
liability, such limitation may not apply to you.  
This Limited Warranty gives you specific legal rights and you may also have other rights  
which vary from Providence to Providence.  
Warranty Service is available at Brother Authorized Service Centers throughout  
Canada. For Technical Support or for the name and location of your nearest Authorized  
Service Center call 1-877-BROTHER. Within Montreal, please call (514) 685-6464.  
Internet support: [email protected] or browse  
Brother’s Web Site: www.brother.com  
Brother International Corporation (Canada) Ltd.  
1 Rue Hôtel de Ville  
Dollard-Des-Ormeaux, QC H9B 3H6  
vi  
 
Safety precautions  
To use the machine safely  
Please refer to these instructions for later reference and before  
attempting any maintenance.  
WARNING  
There are high voltage  
Do not handle the plug with wet  
hands. Doing this might cause  
an electrical shock.  
electrodes inside the machine.  
Before you clean the machine  
or clear a paper jam, make  
sure you have unplugged the  
power cord from the AC power  
outlet.  
After you use your machine, the  
area shown in the illustrations is  
extremey HOT! To prevent injuries,  
be careful not to put your fingers.  
To prevent injuries, be careful  
not to touch the area shaded in  
the illustration.  
To prevent injuries, be careful  
not to touch the edge of the  
metallic part shown in the  
illustration.  
vii  
 
Use caution when installing or modifying telephone lines. Never  
touch telephone wires or terminals that are not insulated unless  
the telephone line has been disconnected at the wall jack. Never  
install telephone wiring during a lightning storm. Never install a  
telephone wall jack in a wet location.  
This product must be installed near a AC power outlet that is  
easily accessible. In case of emergencies, you must disconnect  
the power cord from the AC power outlet in order to shut off  
power completely.  
To reduce the risk of shock or fire, use only a No. 26 AWG or  
larger telecommunication line cord.  
Caution  
Lightning and power surges can damage this product! We  
recommend that you use a quality surge protection device on the  
AC power line and on the telephone line, or unplug the cords  
during a lightning storm.  
IMPORTANT SAFETY INSTRUCTIONS  
When using your telephone equipment, basic safety  
precautions should always be followed to reduce the risk of  
fire, electric shock and injury to persons, including the  
following:  
1. Do not use this product near water, for example, near a  
bath tub, wash bowl, kitchen sink or laundry tub, in a wet  
basement or near a swimming pool.  
2. Avoid using a telephone (other than a cordless type)  
during an electrical storm. There may be a remote risk of  
electric shock from lightning.  
3. Do not use the telephone to report a gas leak in the  
vicinity of the leak.  
4. Use only the power cord and batteries indicated in this  
guide. Do not dispose of batteries in a fire. They may  
explode. Check with local codes for possible special  
disposal instructions.  
SAVE THESE INSTRUCTIONS  
viii  
Choosing a location  
Place your machine on a flat, stable surface that is free of vibration  
and shocks, such as a desk. Put the machine near a telephone wall  
jack and a standard, grounded AC power outlet. Choose a location  
where the temperature remains between 50°F and 95°F (10°-35°C).  
Caution  
Avoid placing your machine in a high-traffic area.  
Avoid placing your machine on the carpet.  
Do not place near heaters, air conditioners, water, chemicals, or  
refrigerators.  
Do not expose the machine to direct sunlight, excessive heat,  
moisture, or dust.  
Do not connect your machine to electrical outlets controlled by  
wall switches or automatic timers.  
Disruption of power can wipe out information in the machine’s  
memory.  
Do not connect your machine to electrical outlets on the same  
circuit as large appliances or other equipment that might disrupt  
the power supply.  
Avoid interference sources, such as speakers or the base units  
of cordless phones.  
ix  
Quick Reference Guide  
Sending faxes  
Storing numbers  
Automatic Transmission  
Storing One-Touch Dial  
numbers  
1
If it is not illuminated in  
1
2
Press Menu/Set, 2, 3, 1.  
green, press  
(Fax).  
Press the One-Touch key  
where you want to store the  
number.  
2
3
Load your original. (See  
3
4
Enter a number (up to 20  
digits), and then press  
Menu/Set.  
Enter a name up to 15  
characters (or leave it  
blank), and then press  
Menu/Set.  
Enter the fax number using  
One-Touch, Speed-Dial,  
Search or the dial pad.  
4
Press Black Start or  
Color Start.  
Receiving faxes  
5
Press Stop/Exit.  
Select Receive Mode  
Storing Speed-Dial numbers  
1
2
Press Menu/Set, 0,1.  
Press or to select  
Fax Only, Manual,  
Fax/Telor External  
TAD, and then press  
Menu/Set.  
1
2
Press Menu/Set, 2, 3, 2.  
Using the dial pad, enter a  
two-digit Speed-Dial  
location number, and then  
press Menu/Set.  
3
4
Enter a number (up to 20  
digits), and then press  
Menu/Set.  
Enter a name up to 15  
characters (or leave it  
blank), and then press  
Menu/Set.  
5
Press Stop/Exit.  
x
2
3
Load your original. (See  
Dialing operations  
One-Touch Dialing/  
Speed-Dialing  
Press Black Start or  
Color Start.  
1
If it is not illuminated in  
green, press  
(Fax).  
Sorting multiple copies  
(Using the ADF)  
2
3
Load your original. (See  
1
Press  
(Copy) to  
Press the One-Touch key of  
the number you want to call.  
illuminate it in green.  
2
3
Load your original in the  
ADF.  
OR—  
Press Search/Speed Dial  
,
Use the dial pad to enter the  
number of copies you want  
(up to 99).  
press #, and then press the  
two-digit Speed-Dial  
number.  
4
5
Press Options.  
4
Press Black Start or  
Color Start.  
Press  
or  
select  
Stack/Sort, and then  
press Menu/Set.  
Using Search  
6
7
Press  
or  
select  
1
If it is not illuminated in  
green, press (Fax).  
Press Search/Speed Dial  
and then enter the first letter  
of the name you’re looking  
for.  
Sort, and then press  
Menu/Set.  
Press Black Start or  
Color Start.  
2
,
Brother fax back system:  
In USA: 1-800-521-2846  
Brother Global Web Site:  
http://www.brother.com  
Frequently Asked Questions (FAQs)  
and Product Support  
3
4
Press  
memory.  
or  
search the  
Press Black Start or  
Color Start.  
http://solutions.brother.com  
Brother Accessories & Supplies:  
Making copies  
Single copy  
In USA: 1-888-879-3232 (voice)  
1-800-947-1445 (fax)  
http://www.brothermall.com  
In Canada: 1-877-BROTHER (voice)  
1
Press  
(Copy) to  
illuminate it in green.  
xi  
Table of Contents  
Fax Test Sheet and Product Registration  
Connecting an external telephone answering device  
Recording outgoing message (OGM) on  
Installing machine, external two-line tad and  
If you are installing the machine to work with  
xii  
3
On-screen programming .....................................................3-1  
User-friendly programming................................................3-1  
Menu table ..................................................................3-1  
Memory storage..........................................................3-1  
Navigation keys.................................................................3-2  
Choosing the Handset Volume  
xiii  
Printing a reduced incoming fax  
(Auto Reduction) ....................................................5-6  
Receiving a fax at the end of a conversation  
(FAX-1820C only)................................................... 5-6  
What does your telephone company’s  
‘Distinctive Ring’ do?........................................5-10  
xiv  
Sending a fax at the end of a conversation  
(FAX-1820C only)...................................................6-6  
Canceling a job while scanning, dialing and  
sending the original ..............................................6-12  
Setting up Polled Transmit  
(Not available for color faxes)...............................6-16  
Delayed Batch Transmission  
(Not available for color faxes)...............................6-17  
xv  
This is a safety feature in case the power goes off  
so you won’t lose your messages..................................8-3  
xvi  
Standard telephone and FCC Notices  
used in the United States only..............................11-1  
Federal Communications Commission (FCC)  
Declaration of Conformity (USA only)...................11-3  
Industry Canada Compliance Statement  
(Canada only).......................................................11-4  
Original is jammed inside the front of  
the control panel...............................................12-4  
Original is jammed inside the back of  
the control panel...............................................12-4  
xvii  
Introduction  
1
Using this Guide  
Thank you for buying a Brother fax machine or Multi-Function Center  
(MFC). Your machine is simple to use, with LCD screen instructions  
to guide you through programming it. You can make the most of your  
machine by viewing through this Guide.  
Finding information  
All the chapter headings and subheadings are listed in the Table of  
Contents. You will be able to find information about a specific feature  
or operation by checking the Index at the back of this Guide.  
Symbols used in this Guide  
Throughout this Guide you’ll see special symbols alerting you to  
important warnings, notes and actions. To make things clearer and  
to help you press the correct keys, we used special fonts and added  
some of the messages that will appear in the LCD.  
Bold  
Bold typeface identifies specific keys on the  
machine control panel.  
Italics  
Italicized typeface emphasizes an important point  
or refers you to a related topic.  
Courier New Courier New type face identifies the messages on  
the LCD of the machine.  
Warnings inform you what to do to avoid possible personal  
injury.  
Cautions specify procedures you must follow or avoid to  
prevent possible damage to the machine.  
Notes tell you how you should respond to a situation that may  
arise or give tips about how the current operation works with  
other features.  
Improper Setup alerts you to devices and operations that are not  
compatible with the machine.  
INTRODUCTION 1 - 1  
       
Fax Test Sheet and Product Registration  
(USA only)  
After setting your Station ID, please fill in the Test Sheet included  
with your machine and fax it to Brother’s Automated Fax Response  
System as your first transmission. This will check that your machine  
is working properly.  
To get a response, you must have set up your Station ID.  
In USA Only: 1-877-268-9575  
When your Test Sheet is received, a Confirmation Sheet and  
Product Registration form will be sent back to your machine.  
Please fill in the form and return it to complete your registration.  
On-Line Registration (USA and Canada)  
1
2
Insert the MFL-Pro Suite CD-ROM into your CD-ROM drive.  
Click Online Registration to register your product.  
1 - 2 INTRODUCTION  
     
Control panel overview  
FAX-1820C  
12  
11  
10  
9
8
1
2
3
4
5
6
7
MFC-3220C  
12  
11  
10  
9
8
1
2
3
4
5
6
7
INTRODUCTION 1 - 3  
 
One-Touch keys  
Dial Pad  
1
2
2
5
These 5 keys give you instant  
access to 10 previously stored dial  
numbers.  
Use these keys to dial telephone  
and fax numbers and as a keyboard  
for entering information into the  
machine.  
Shift (MFC-3220C only)  
The # key lets you temporarily  
switch the dialing mode during a  
telephone call from Pulse to Tone.  
To access memory locations 6  
through 10 in the One-Touch keys  
hold down the Shift key.  
6
7
Stop/Exit  
Shift (FAX-1820C only)  
To access memory locations 6  
through 10 in the One-Touch keys,  
or Report Menu in the Ink/Report  
key, hold down the Shift key.  
Stops an operation or exits from the  
menu.  
Black Start  
Copy keys  
(Temporary settings):  
3
Lets you start sending faxes or  
making copies in black and white.  
Options  
You can quickly and easily select  
temporary settings for copying.  
Also for MFC models, lets you start  
a scanning operation. (Color or  
mono, depending on the scanning  
setting on your PC)  
Quality  
Use this key to temporarily change  
the quality for Copying.  
Color Start  
Fax and telephone keys:  
Redial/Pause  
4
Lets you start sending faxes or  
making copies in full color.  
Also for MFC models, lets you start  
a scanning operation. (Color or  
mono, depending on the scanning  
setting on your PC)  
Redials the last number you called.  
It also inserts a pause in auto dial  
numbers.  
Hook (MFC-3220C only)  
On/Off  
8
9
Press before dialing if you want to  
make sure a fax machine answers,  
and thenpress Black Start or Color  
Start.  
You can turn the machine on or off.  
Navigation keys:  
Menu/Set  
Hook/Hold (FAX-1820C only)  
Lets you dial telephone and fax  
numbers without lifting the handset.  
Lets you access the Menu to  
program and store your settings in  
the machine.  
OR—  
Volume  
Lets you place telephone calls on  
hold.  
When using the speaker or during  
ringing in fax mode, you can press  
these keys to adjust the volume.  
Fax Resolution  
Sets the resolution when you send a  
fax.  
For fax model, you can adjust the  
handset volume too.  
1 - 4 INTRODUCTION  
 
Search/Speed Dial  
Lets you look up numbers that are  
stored in the dialing memory. It also  
lets you dial stored numbers by  
pressing # and a two-digit number.  
Press to scroll backward to a menu  
selection.  
or  
Press to scroll through the menus  
and options.  
Also, you can use these keys to do  
a numerical search for the names of  
stored numbers in fax mode.  
Mode keys:  
0
Fax  
Lets you access Fax mode.  
Copy  
Lets you access Copy mode.  
Scan (MFC-3220C only)  
Lets you access Scan mode.  
Liquid Crystal Display (LCD)  
A
B
Displaysmessages onthescreen to  
help you to set up and use your  
machine.  
Ink/Reports  
(FAX-1820C only)  
Lets you clean the print heads,  
replace an ink cartridge and check  
the available ink volume.  
OR—  
Lets you access the Reports menu  
by pressing it with the Shift key.  
Ink (MFC-3220C only)  
Lets you clean the print heads,  
replace an ink cartridge and check  
the available ink volume.  
INTRODUCTION 1 - 5  
Turning the machine on and off  
When the machine is idle, you can turn it on and off by pressing the  
On/Off key. In OFF mode, no machine operations will be available.  
Even if you turned the machine off, it will periodically clean the print  
head to preserve print quality.  
Turning the machine off  
Press and hold down the On/Off key  
until the LCD shows:  
Shutting Down  
The LCD light will go off.  
Turning the machine on  
Press and hold down the On/Off key  
until the LCD shows:  
Please Wait  
The LCD will show the date and time (Fax mode).  
Even in OFF mode, you can receive fax and telephone calls by  
customizing the On/Off key as explained below. (See On/Off  
On/Off Setting  
Receive Mode Available Operations  
— No machine operations will be  
Fax Receive:Off  
available.  
(default)  
Fax Receive:On Fax Only  
Fax/Tel  
Fax Receive, Easy Receive, Delayed  
Fax, Remote Fax Options, Remote  
Retrieval.  
(FAX-1820C only)  
You cannot receive a fax with  
External TAD  
Black Start or Color Start.  
Delayed Fax and Remote Fax  
Options should be set before you  
switch off the machine.  
Manual  
Delayed Fax, Easy Receive  
Fax/Tel*  
You cannot receive a fax with  
(MFC-3220C only)  
Black Start or Color Start.  
Delayed Fax and Remote Fax  
Options should be set before you  
switch off the machine.  
*You cannot receive a fax  
automatically even if you have set  
the receive mode to Fax/Tel.  
1 - 6 INTRODUCTION  
 
About fax machines  
Custom features  
Do you have Voice Mail on the phone line?  
If you have Voice Mail on the phone line where you will install your  
new machine, there is a strong possibility that Voice Mail and the  
machine may conflict with each other while receiving incoming calls.  
Why should there be problems?  
Since both the machine and Voice Mail will pick up the call, after the  
number of rings you have set, each of them has the ability to keep  
the other from receiving calls.  
For example, if your Voice Mail is set to answer after two rings and  
your machine is set to answer after four, your Voice Mail will stop  
your machine from receiving faxes.  
If you set Voice Mail and the Brother machine to answer after the  
same number of rings, there is no way of knowing which one will  
answer first. It is important to remember that neither Voice Mail nor  
the machine can pass the call back to the other after the call has  
been answered.  
How can you avoid possible problems?  
A very good way to avoid problems like the one mentioned, is to get  
a second phone number on your present phone line.  
Many people with Voice Mail choose an alternative service, which is  
called “Distinctive Ring”, and they are very satisfied with it. (See  
Another way to avoid possible problems is to replace your Voice Mail  
with an answering machine. Your Brother machine is designed to  
work with an answering machine or TAD (telephone answering  
device).  
INTRODUCTION 1 - 7  
           
Fax tones and handshake  
When someone is sending a fax, the machine sends fax calling tones  
(CNG tones). These are quiet, intermittent beeps every 4-seconds.  
You’ll hear them after you dial and press Black Start or Color  
Start and they will continue for about 60 seconds after dialing.  
During that time, the sending machine must begin the “handshake”,  
or connection, with the receiving machine.  
Each time you use automatic procedures to send a fax, you are  
sending CNG tones over the phone line. You’ll soon learn to listen for  
these quiet beeps each time you answer a phone on your fax line, so  
you will know if you are receiving a fax message.  
The receiving fax responds with fax receiving tones, which are loud,  
chirping sounds. A receiving fax chirps for about 40 seconds over the  
phone line, and the LCD shows Receiving.  
If your machine is set to the Fax Onlymode, it will answer every call  
automatically with fax receiving tones. If the other person hangs up,  
your machine will continue to send the “chirps” for about 40 seconds,  
and the LCD continues to show Receiving. To cancel receiving,  
press Stop/Exit.  
The fax ‘handshake’ is the time in which the sending machine’s CNG  
tones and the receiving machine’s “chirps” overlap. This must be for  
at least 2 to 4 seconds, so both machines can understand how each  
is sending and receiving the fax. The handshake cannot begin until  
the call is answered, and the CNG tones only last for about 60  
seconds after the number is dialed. So it is important for the receiving  
machine to answer the call in as few rings as possible.  
When you have an external Telephone Answering Device (TAD)  
on your fax line, your TAD will decide the number of rings before  
the call is answered.  
Pay special attention to the directions for connecting a TAD in  
1 - 8 INTRODUCTION  
   
ECM (Error Correction Mode)  
The Error Correction Mode (ECM) is a way for the machine to check  
a fax transmission while it is in progress. If the machine detects  
errors during fax transmission, it resends the pages of the fax that  
had an error. ECM transmissions are only possible between fax  
machines that both have this feature. If they do, you may send and  
receive fax messages that are continuously being checked by the  
machine.  
Your machine must have enough memory for this feature to work.  
Connecting the machine  
Connecting an external telephone  
If your machine does not have a handset, you can connect a  
separate telephone (or telephone answering device) directly to your  
machine as shown in the diagram below.  
Connect the modular plug on the telephone line cord to the jack  
labeled EXT. in the back of the machine.  
Extension  
Telephone  
(MFC-3220C)  
External  
Telephone  
When this phone (or TAD) is in use, the LCD shows Telephone.  
INTRODUCTION 1 - 9  
         
Connecting an external telephone answering  
device (TAD)  
Sequence  
You may choose to connect an answering device. However, when  
you have an external TAD on the same telephone line as the  
machine, the TAD answers all calls and the machine “listens” for fax  
calling (CNG) tones. If it hears them, the machine takes over the call  
and receives the fax. If it doesn’t hear CNG tones, the machine lets  
the TAD continue playing your outgoing message so your caller can  
leave you a voice message.  
The TAD must answer within four rings (the recommended setting is  
two rings). The machine cannot hear CNG tones until the TAD has  
answered the call, and with four rings there are only 8 to 10 seconds  
of CNG tones left for the fax “handshake”. Make sure you carefully  
follow the instructions in this guide for recording your outgoing  
message. We do not recommend using the toll saver feature on your  
external answering machine if it exceeds five rings.  
If you do not receive all your faxes, reduce the Ring Delay  
setting on your external TAD.  
If You Subscribe to your Telephone Company’s Distinctive Ring  
Service:  
You may connect an external TAD to a separate wall jack only  
if you subscribe to your telephone company’s Distinctive Ring  
service, have registered the distinctive ring pattern on your  
machine, and use that number as a fax number. The  
recommended setting is at least four rings on the external TAD  
when you have the telephone company’s Distinctive Ring  
Service. You cannot use the Toll Saver setting.  
If You Do Not Subscribe to Distinctive Ring Service:  
You must plug your TAD into the EXT. jack of your machine. If  
your TAD is plugged into a wall jack, both your machine and the  
TAD will try to control the phone line. (See illustration below.)  
1 - 10 INTRODUCTION  
     
Unless you are using Distinctive Ring, do not connect a  
TAD elsewhere on the same phone line.  
TAD  
(MFC-3220C)  
TAD  
When the TAD is in use, the LCD shows Telephone.  
Connections  
The external TAD must be plugged into the back of the machine, into  
the jack labeled EXT. Your machine cannot work properly if you plug  
the TAD into a wall jack (unless you are using Distinctive Ring).  
1
2
Plug the telephone line cord from the telephone wall jack into the  
back of the machine, in the jack labeled LINE.  
Plug the telephone line cord from your external TAD into the  
back of the machine, in the jack labeled EXT. (Make sure this  
cord is connected to the TAD at the TAD’s telephone line jack,  
and not its telephone jack.)  
3
Set your external TAD to four rings or less. (The machine’s Ring  
Delay setting does not apply.)  
4
5
6
Record the outgoing message on your external TAD.  
Set the TAD to answer calls.  
Set the Receive Mode to External TAD.  
INTRODUCTION 1 - 11  
   
Recording outgoing message (OGM) on an external TAD  
Timing is important in recording this message. The message sets up  
the ways to handle both manual and automatic fax reception.  
1
Record 5 seconds of silence at the beginning of your message.  
(This allows your machine time to listen for the fax CNG tones  
of automatic transmissions before they stop.)  
2
3
Limit your speaking to 20 seconds.  
End your 20-second message by giving your Fax Receive Code  
for people sending manual faxes. For example:  
“After the beep, leave a message or send a fax by pressing  
51 and Start.”  
We recommend beginning your OGM with an initial 5-second  
silence because the machine cannot hear fax tones over a  
resonant or loud voice. You may try omitting this pause, but if your  
machine has trouble receiving, then you must re-record the OGM  
to include it.  
1 - 12 INTRODUCTION  
   
Special line considerations  
Roll over phone lines  
A roll over phone system is a group of two or more separate  
telephone lines that pass incoming calls to each other if they are  
busy. The calls are usually passed down or “rolled over” to the next  
available phone line in a preset order.  
Your machine can work in a roll over system as long as it is the last  
number in the sequence, so the call cannot roll away. Do not put the  
machine on any of the other numbers; when the other lines are busy  
and a second fax call is received, the fax call would be transferred to  
a line that does not have a fax machine. Your machine will work  
best on a dedicated line.  
Two-line phone system  
A two-line phone system is nothing more than two separate phone  
numbers on the same wall outlet. The two phone numbers can be on  
separate jacks (RJ11) or combined into one jack (RJ14). Your  
machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks  
may be equal in size and appearance and both may contain four  
wires (black, red, green, yellow). To test the type of jack, plug in a  
two-line phone and see if it can access both lines. If it can, you must  
separate the line for your machine. (See Easy Receive (MFC-3220C  
INTRODUCTION 1 - 13  
         
Converting telephone wall outlets  
There are three ways to convert to an RJ11 jack. The first two ways  
may require assistance from the telephone company. You can  
change the wall outlets from one RJ14 jack to two RJ11 jacks. Or,  
you can have an RJ11 wall outlet installed and slave or jump one of  
the phone numbers to it.  
The third way is the easiest: Buy a triplex adapter. You can plug a  
triplex adapter into an RJ14 outlet. It separates the wires into two  
separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1  
and 2). If your machine is on Line 1, plug the machine into L1 of the  
triplex adapter. If your machine is on Line 2, plug it into L2 of the triple  
adapter.  
Triplex Adapter  
RJ14  
RJ11  
RJ14  
1 - 14 INTRODUCTION  
 
Installing machine, external two-line tad and two-line  
telephone  
When you are installing an external two-line telephone answering  
device (TAD) and a two-line telephone, your machine must be  
isolated on one line at both the wall jack and at the TAD. The most  
common connection is to put the machine on Line 2, which is  
explained in the following steps. The back of the two-line TAD must  
have two telephone jacks: one labeled L1 or L1/L2, and the other  
labeled L2. You will need at least three telephone line cords, the one  
that came with your machine and two for your external two-line TAD.  
You will need a fourth line cord if you add a two-line telephone.  
1
Place the two-line TAD and the two-line telephone next to your  
machine.  
2
Plug one end of the telephone line cord for your machine into the  
L2 jack of the triplex adapter. Plug the other end into the LINE  
jack on the back of the machine.  
3
4
Plug one end of the first telephone line cord for your TAD into  
the L1 jack of the triplex adapter. Plug the other end into the L1  
or L1/L2 jack of the two-line TAD.  
Plug one end of the second telephone line cord for your TAD  
into the L2 jack of the two-line TAD. Plug the other end into the  
EXT. jack on the left side of the machine.  
Triplex Adapter  
Two Line Phone  
External Two Line TAD  
machine  
You can keep two-line telephones on other wall outlets as always.  
There are two ways to add a two-line telephone to the machine’s wall  
outlet. You can plug the telephone line cord from the two-line  
telephone into the L1+L2 jack of the triplex adapter. Or, you can plug  
the two-line telephone into the TEL jack of the two-line TAD.  
INTRODUCTION 1 - 15  
   
Multi-line connections (PBX)  
Most offices use a central telephone system. While it is often  
relatively simple to connect the machine to a key system or a PBX  
(Private Branch Exchange), we suggest that you contact the  
company that installed your telephone system and ask them to  
connect the machine for you. It is advisable to have a separate line  
for the machine. You can then leave the Receive Mode set to Fax  
Only to receive faxes any time of the day or night.  
If the machine is to be connected to a multi-line system, ask your  
installer to connect the unit to the last line on the system. This  
prevents the unit from being activated each time a telephone call is  
received.  
If you are installing the machine to work with a PBX  
1
It is not guaranteed that the unit will operate properly under all  
circumstances with a PBX. Any cases of difficulty should be  
reported first to the company that handles your PBX.  
2
If all incoming calls will be answered by a switchboard operator,  
it is recommended that the Receive Mode be set to Manual. All  
incoming calls should initially be regarded as telephone calls.  
Custom features on your phone line  
If you have Call Waiting/Caller ID with the MFC-3220C, or Call  
Waiting, Voice Mail, RingMaster, an answering service, an alarm  
system or other custom feature on one phone line it may create a  
problem with the operation of your machine. (See Custom features  
12-9.)  
1 - 16 INTRODUCTION  
         
Loading originals and paper  
2
Load originals  
You can copy and scan from the ADF (automatic document feeder).  
Using the automatic document feeder (ADF)  
Originals must be between 3.5 and 8.5 inches wide and 5 and 14  
inches long.  
Make sure you place the originals face down, top edge first.  
Adjust the paper guides to fit the width of your original.  
Recommended environment  
Temperature:  
Humidity:  
68° F - 86° F  
50% - 70%  
Paper: 20 lb LTR  
Originals are Face Down  
in the ADF  
Paper Guides  
LOADING ORIGINALS AND PAPER 2 - 1  
               
The automatic document feeder (ADF) can hold up to 20 pages,  
feeding each one individually through the machine. Use standard  
(20 lb2) paper when using the ADF.  
Fan the paper, and then stagger the pages in the ADF as shown:  
Approx. 1/2 inch  
DO NOT use curled, wrinkled, folded, or ripped paper, or paper  
with staples, paper clips, paste or tape attached. DO NOT use  
cardboard, newspaper or fabric.  
Make sure originals written with ink are completely dry.  
DO NOT pull on the original while it is in progress.  
2 - 2 LOADING ORIGINALS AND PAPER  
About paper  
The print quality of your original can be affected by the kind of paper  
you use in the machine.  
To get the best print quality for the settings you’ve chosen, always  
set the Paper Type to match the type of paper you load.  
You can use plain paper, inkjet paper (coated paper), glossy paper,  
transparencies and envelopes.  
We recommend testing various paper types before purchasing large  
quantities.  
For best results, use the recommended paper.  
When you print on inkjet paper (coated paper), transparencies  
and glossy paper, be sure to select the proper media in the  
“Basic” tab in the printer driver.  
Also avoid stacking by removing each page after it exits the  
machine to avoid smudging.  
Handling and using special paper  
Store paper in its original packaging, and keep it sealed. Keep the  
paper flat and away from moisture, direct sunlight and heat.  
The coated side of glossy paper is shiny. Avoid touching the  
shiny (coated) side. Load glossy paper with the shiny side facing  
up toward you.  
Avoid touching either side of transparencies, because they  
absorb water and perspiration easily, and this may cause  
decreased output quality. Transparencies designed for laser  
printers/copiers may stain your next original. Use only  
transparencies recommended for inkjet printing.  
Recommended paper  
The output quality depends on the paper type and paper brand.  
Visit us at http://solutions.brother.com and check the latest  
recommendations for paper that can be used with your  
machine.  
LOADING ORIGINALS AND PAPER 2 - 3  
         
Paper capacity of the paper tray  
Paper Type  
Plain Paper  
(Cut Sheet)  
Paper Size  
Number of sheets  
Letter, Executive,  
A5, A6, B5 (JIS)  
100 of 20 lb  
up to 0.39 in.  
Legal  
Letter  
Letter  
Letter  
50 of 20 lb  
Inkjet Paper  
Glossy Paper  
Transparencies  
Envelopes  
20  
20  
10  
10  
DL, COM-10, C5,  
Monarch, JE4  
Photo Card  
Index Card  
4" x 6", L (3.5" x 5"), 30  
2L (5" x 7"  
)
5" x 8"  
30  
* You can copy only on Letter, Legal and Photo Card (4"(W) x 6"(H))  
paper.  
* You can receive faxes only on Letter or Legal paper.  
Paper specifications for the paper tray  
Cut Sheet Paper Plain Paper: 17 to 32 lb  
Weight  
Inkjet Paper: 17 to 53 lb  
Glossy Paper: Up to 58 lb  
Index card: Up to 32 lb  
Thickness  
Plain Paper: 0.003 to 0.006 in.  
Inkjet Paper: 0.003 to 0.01 in.  
Glossy Paper: Up to 0.01 in.  
Envelopes: Up to 0.02 in.  
Photo Card: Up to 0.017 in.  
Index card: Up to 0.006 in.  
2 - 4 LOADING ORIGINALS AND PAPER  
       
Paper capacity of the output paper support  
Output Paper  
Support  
Up to 50 sheets of 20 lb (Letter)  
Transparencies and glossy paper must be  
picked up from the output paper support one  
page at a time to avoid smudging.  
Legal cannot be stacked on the output paper  
support.  
Do not use paper or envelopes:  
that are damaged, curled, wrinkled, or irregularly shaped  
0.04 in.  
or longer  
0.04 in.  
or longer  
that are extremely shiny or highly textured  
that were previously printed by a printer  
that cannot be arranged uniformly when stacked  
that are made with a short grain  
Do not use envelopes:  
that are of a baggy construction  
that are embossed (have raised writing on them)  
that have clasps on them  
that are not sharply creased  
that are preprinted on the inside  
LOADING ORIGINALS AND PAPER 2 - 5  
 
Printable area  
The printable area depends on the settings in the application you are  
using. The figures below show the unprintable areas on cut sheet  
paper and envelopes.  
Cut Sheet Paper  
Envelopes  
3
4
3
4
1
1
2
2
unprintable area  
Paper  
Paper Size  
1Top  
2
Bottom 3Left  
4Right  
0.23 in.  
0.12 in.  
0.23 in.  
0.12 in.  
Cut Sheet Letter,  
Legal  
Fax  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.47 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.23 in.  
0.12 in.  
0.23 in.  
0.12 in.  
Copy  
Printer  
Printer  
A5, A6,  
JIS_B5  
Executive  
Photo  
Card  
4" x 6"  
Printer  
Copy  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
L(3.5"x5")  
,
Printer  
2L (5" x 7")  
Index Card 5" × 8"  
Envelopes DL,C5,  
Printer  
Printer  
0.12 in.  
0.39 in.  
0.12 in.  
0.79 in.  
0.12 in.  
0.12 in.  
0.12 in.  
0.12 in.  
COM10,  
Monarch,  
JE4  
,
Printable area depends on the Printer driver settings.  
The figures above are approximate and the printable area may  
vary depending on the type of cut sheet paper you are using.  
2 - 6 LOADING ORIGINALS AND PAPER  
   
How to load paper and envelopes  
To load paper or other media  
1
Fan the stack of paper well to avoid paper jams and mis-feeds.  
2
Unfold the paper support, and press and slide the paper guide  
to fit the paper width.  
Paper Support  
Paper Guide  
3
Gently insert the paper.  
Make sure the print side is towards you and the paper is below  
the maximum paper mark.  
Maximum Paper Mark  
Print Side  
Paper  
LOADING ORIGINALS AND PAPER 2 - 7  
   
To load glossy paper  
1
2
Fan the stack of glossy paper well.  
Put a sheet of plain paper in the paper tray first, and then put the  
stack of glossy paper on top of it.  
If the glossy sheets are ‘double-feeding’, put one sheet in the  
paper tray at a time.  
To load envelopes  
1
Before loading, press the corners and sides of the envelopes to  
make them as flat as possible.  
If the envelopes are ‘double-feeding’, put one envelope in the  
paper tray at a time.  
2
Press and slide the paper guide to fit the width of the envelopes.  
Insert them into the paper tray with the address side toward you  
and pointed in the direction below.  
Maximum Paper Mark  
Print Side  
2 - 8 LOADING ORIGINALS AND PAPER  
   
On-screen programming  
3
User-friendly programming  
Your machine is designed to be easy to use with LCD on-screen  
programming using the navigation keys. User-friendly programming  
helps you take full advantage of all the menu selections your  
machine has to offer.  
Since your programming is done on the LCD, we have created  
step-by-step on-screen instructions to help you program your  
machine. All you need to do is follow the instructions as they guide  
you through the menu selections and programming options.  
Menu table  
You can probably program your machine without the User’s Guide if  
you use the Menu table that begins on page 3-3. These pages will  
help you understand the menu selections and options that are found  
in the machine’s programs.  
You can program your machine by pressing Menu/Set,  
followed by the menu numbers.  
For example to set Fax Resolutionto Fine:  
Press Menu/Set, 2, 2, 2 and  
Press Menu/Set.  
or  
to select Fine.  
Memory storage  
If there is a power failure, you will not lose your menu settings  
because they are stored permanently. Temporary settings (such as  
Contrast, Overseas Mode, and so on) will be lost. You may also have  
to reset the date and time.  
ON-SCREEN PROGRAMMING 3 - 1  
     
Navigation keys  
*Access the menu  
*Go to the next menu level  
*Accept an option  
*Scroll through the current  
menu level  
*Go back to the previous  
menu level  
*Exit the menu  
You can access the menu mode by pressing Menu/Set.  
When you enter the menu, the LCD scrolls.  
Press 1 for General Setup menu  
1.General Setup  
OR—  
Press 2 for Fax menu  
OR—  
2.Fax  
Press 3 for Copy menu  
3.Copy  
Press 0 for Initial Setup  
0.Initial Setup  
You can scroll more quickly through each menu level by pressing the  
arrow for the direction you want: or  
.
Then set an option by pressing Menu/Set when that option appears  
on the LCD.  
The LCD will then show the next menu level.  
Press  
Press Menu/Set.  
When you finish setting an option, the LCD shows Accepted.  
Use to scroll backward if you passed your choices or want  
or  
to scroll to your next menu selection.  
to save keystrokes.  
3 - 2 ON-SCREEN PROGRAMMING  
 
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
4-5  
1.General  
Setup  
1.Mode Timer  
5 Mins  
2 Mins  
1 Min  
Sets the time to  
return to Fax mode.  
30 Secs  
(MFC-3220C  
only)  
0 Secs  
(FAX-1820C  
only)  
Off  
2.Paper Type  
Plain  
Sets the type of  
paper in the paper  
tray.  
4-6  
Inkjet  
Glossy  
(4-Coloror  
3-Color)  
Transprncy  
3.Paper Size  
Letter  
Legal  
Sets the size of paper 4-6  
in the paper tray.  
4.Volume  
1.Ring  
High  
Med  
Low  
Off  
Adjusts the ring  
volume.  
4-7  
4-7  
4-8  
4-8  
2.Beeper  
High  
Med  
Low  
Off  
Adjusts the volume  
level of the beeper.  
3.Speaker  
High  
Med  
Low  
Off  
Adjusts the speaker  
volume.  
4.Handset  
(FAX-1820  
only)  
High  
Adjusts handset  
volume.  
Low  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 3  
 
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
4-10  
1.General  
Setup  
(Continued)  
4.Volume  
(Continued)  
5.Volume  
Amplify  
(FAX-1820C  
only)  
On  
For the  
hearing-impaired,  
you can set the  
volume to the VOL  
AMPLIFY:ONsetting  
on a permanent or  
temporary basis.  
(Permanent/  
Temporary)  
Off  
5.Auto  
Daylight  
On  
Changes for Daylight 4-10  
Savings Time  
automatically.  
Off  
6.On/Off  
Fax Receive: Customizes the  
4-11  
Setting  
On/Off key in order to  
receive fax even in  
OFF mode.  
On  
Off  
2.Fax  
1.Setup  
Receive  
(In Fax mode  
only)  
1.Ring Delay 04  
Sets the number of  
rings before the  
machine answers in  
Fax or Fax/Tel mode.  
5-2  
03  
02  
01  
00  
2.F/T Ring  
Time  
70 Sec  
Sets the  
5-3  
pseudo/double-ring  
time in Fax/Tel  
mode.  
40 Sec  
30 Sec  
20 Sec  
3.Easy  
Receive  
On  
Receives fax  
and  
5-5  
messages without  
pressing the Black  
Start or Color Start  
key.  
Semi  
(FAX-1820C  
only)  
Off  
4.Remote  
Code  
On  
You can answer all  
calls at an extension  
or external phone  
and use codes to turn  
the machine on or off.  
You can personalize  
these codes.  
5-8  
(
Off  
51, #51)  
The factory settings are shown in Bold.  
3 - 4 ON-SCREEN PROGRAMMING  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
2.Fax  
(Continued)  
1.Setup  
Receive  
(In Fax mode  
only)  
5.Auto  
Reduction  
On  
Reduces the size of  
incoming faxes.  
5-6  
5-9  
Off  
6.Polling RX  
Sets up your  
machine to poll  
another fax machine.  
(Continued)  
2.Setup Send 1.Contrast  
(In Fax mode  
only)  
Auto  
Light  
Dark  
Changes the  
lightnessordarkness  
of faxes you send.  
6-7  
6-8  
2.Fax  
Resolution  
Standard  
Fine  
Sets the default  
resolution for  
outgoing faxes.  
S.Fine  
Photo  
3.Delayed  
Fax  
Set the time of day in 6-15  
24 hour format that  
the delayed faxes will  
be sent.  
4.Batch TX  
On  
Combines delayed  
faxes to the same fax  
number at the same  
time of day into one  
transmission.  
6-17  
Off  
5.Real Time  
TX  
Off  
You can send a fax  
without using the  
memory.  
6-10  
6-16  
On  
Next Fax Only  
6.Polled TX  
On  
Sets up your  
machine with an  
original to be  
Off  
retrieved by another  
fax machine.  
7.Overseas  
Mode  
On  
Adjusts for overseas  
transmissions, which  
can sometimes  
6-14  
Off  
cause problems.  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 5  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
2.Fax  
(Continued)  
3.SetQuick-  
Dial  
1.One-Touch  
Dial  
Stores One-Touch  
Dial numbers, so you  
can dial by pressing  
one key (and Start).  
7-1  
7-3  
2.Speed-Dial  
Stores Speed-Dial  
numbers, so you can  
dial by pressing only  
a few keys (and  
Start).  
3.Setup  
Groups  
Sets up a Group  
number for  
Broadcasting.  
7-5  
9-1  
4.Report  
Setting  
1
.Transmission On  
Initial setup for  
Transmission  
Verification Report  
and Fax Journal  
Report.  
On+Image  
Off  
Off+Image  
2.Journal  
Period  
Every 7 Days  
Every 2 Days  
Every 24 Hours  
Every 12 Hours  
Every 6 Hours  
Every 50 Faxes  
Off  
9-2  
5.Remote Fax  
Opt  
1.Fax  
Fwd/Paging  
Off  
Sets the machine to  
forwardfaxmessages 8-2  
or to call your pager.  
Fax Forward  
Paging  
2.Fax  
Storage  
On  
Stores incoming  
faxes in the memory  
so you can retrieve  
them while you are  
away from your  
machine.  
8-3  
Off  
3.Remote  
Access  
---  
You must set your  
own code for Remote  
Retrieval.  
8-4  
4.Print Fax  
Printsincoming faxes 5-6  
(Backup Print)  
stored in the  
memory.  
8-3  
The factory settings are shown in Bold.  
3 - 6 ON-SCREEN PROGRAMMING  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
2.Fax  
(Continued)  
6.Remaining  
Jobs  
Checks which jobs  
are in the memory or  
cancels a delayed  
fax or polling job.  
6-11  
5-10  
0.Miscellaneous  
1.Distinctive  
Off  
Uses the Telephone  
Company’s  
Set (On)  
Distinctive Ring  
subscriber service to  
register the ring  
pattern with the  
machine.  
2.Caller ID  
Display #  
View or print a list of  
the last 30 Caller IDs  
stored in the  
5-14  
5-15  
Print Report  
memory.  
3.Call  
On  
Off  
Lets you use the  
Waiting ID  
(FAX-1820C  
only)  
telephonecompany’s  
Call Waiting/CallerID  
subscriber service.  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 7  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
3.Copy  
1.Quality  
Best  
Selects the Copy  
resolution for your  
type of original.  
10-12  
10-12  
Normal  
Fast  
2.Brightness  
-
-
-
-
-
+
+
+
+
+
Adjusts the  
brightness.  
3.Contrast  
-
-
-
-
-
+
+
+
+
+
Adjusts the contrast  
for copies.  
10-12  
10-13  
4.Color  
Adjust  
1.Red  
2.Green  
3.Blue  
R:-  
R:-  
R:-  
R:-  
R:-  
+
Adjusts the amount  
of Red in copies.  
+
+
+
+
G:-  
G:-  
G:-  
G:-  
G:-  
+
+
+
+
+
Adjusts the amount  
of Green in copies.  
B:-  
B:-  
B:-  
B:-  
B:-  
+
+
+
+
+
Adjusts the amount  
of Blue in copies.  
4.Test Print  
You can print a test  
sample page to  
12-11  
check the print  
quality and adjust the  
Vertical Alignment.  
The factory settings are shown in Bold.  
3 - 8 ON-SCREEN PROGRAMMING  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
5.Print  
Reports  
1.Help List  
You can print these  
lists and reports.  
and  
9-4  
2.Quick-Dial  
3.Fax  
Journal  
4
.
Transmission  
5.User  
Settings  
0.Initial  
Setup  
1.Receive  
Mode  
Fax Only  
Fax/Tel  
You can choose the  
receive mode that  
best suits your  
needs.  
and  
External TAD  
Manual  
2.Date/Time  
3.Station ID  
4.Tone/Pulse  
Puts the date and  
time on the LCD and  
in headings of faxes  
you send.  
4-1  
4-2  
4-4  
Fax  
Program your name  
and fax number to  
appear on each page  
you fax.  
Name  
Tone  
Selects the dialing  
mode.  
Pulse  
0.Local  
English  
Allows you to change See  
Language  
the LCD Language  
for your country.  
Quick  
Setup  
Guide  
French  
(Canada only)  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 9  
Getting started  
4
Initial Setup  
Setting the Date and Time  
Your machine displays the date and time and if you set up the Station  
ID it prints on every fax you send. If there is a power failure, you may  
have to reset the date and time. All other settings will not be affected.  
1
2
Press Menu/Set, 0, 2.  
Enter the last two digits of the year.  
Press Menu/Set.  
2.Date/Time  
Year:20XX  
3
4
5
6
Enter two digits for the month.  
Press Menu/Set.  
(For example, enter 09 for September, or 10 for October.)  
Month:XX  
Enter two digits for the day.  
Day:XX  
Press Menu/Set.  
(For example, enter 06 for 6th.)  
Enter the time in 24-Hour format.  
Time:XX:XX  
Press Menu/Set.  
(For example, enter 15:25 for 3:25 P.M.)  
Press Stop/Exit.  
The LCD now shows the date and time whenever the machine  
is in Fax mode.  
4 - 1 GETTING STARTED  
         
Setting the Station ID  
You should store your name or company name and fax number to be  
printed on all fax pages that you send.  
1
2
Press Menu/Set, 0, 3.  
Enter your fax number (up to 20  
digits).  
3.Station ID  
Fax:  
Press Menu/Set.  
You cannot enter a hyphen.  
3
4
Use the dial pad to enter your name  
(up to 20 characters).  
Name:  
Press Menu/Set.  
Press Stop/Exit.  
The LCD will go back standby mode automatically.  
If the Station ID has already been programmed, the LCD will ask  
you to press 1 to make a change or 2 to exit without changing.  
GETTING STARTED 4 - 2  
     
Entering text  
When you are setting certain functions, such as the Station ID, you  
may need to type text into the machine. Most number keys have  
three or four letters printed above them. The keys for 0, # and  
not have printed letters because they are used for special  
characters.  
do  
By pressing the appropriate number key repeatedly, you can access  
the character you want.  
Press Key  
one time  
two times  
three times  
four times  
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
L
M
P
T
O
R
V
Y
W
Inserting spaces  
To enter a space, press  
between characters.  
once between numbers and twice  
Making corrections  
If you entered a letter incorrectly and want to change it, press  
move the cursor under the incorrect character. Then press  
Stop/Exit. All letters above and to the right of the cursor will be  
to  
deleted. Re-enter the correct character. You can also back up and  
type over incorrect letters.  
Repeating letters  
If you need to enter a character that is on the same key as the  
previous character, press  
you press the key again.  
to move the cursor to the right before  
4 - 3 GETTING STARTED  
           
Special characters and symbols  
or  
the special character or symbol you want. Then press Menu/Set to  
select it.  
Press , # or 0, and then press  
to move the cursor under  
Press  
for  
for  
for  
(space) ! " # $ % & ’ ( )  
: ; < = > ? @ [ ] ^ _  
É À È Ê Î Ç Ë Ö 0  
+ , - . /  
Press #  
Press 0  
NOTICE (For USA)  
The Telephone Consumer Protection Act of 1991 makes it unlawful  
for any person to use a computer or electronic device to send any  
message via a telephone fax machine unless such messages  
clearly contain, in a margin at the top or bottom of each transmitted  
page, or on the first page of the transmission, the date and time it  
is sent and an identification of the business or other entity or other  
individual sending the message and the telephone number of the  
sending machines or such business, other entity or individual.  
In order to program this information into your machine, complete  
the steps described on page 4-2.  
Setting Tone and Pulse dialing mode  
1
2
Press Menu/Set, 0, 4.  
4.Tone/Pulse  
Press  
or  
to select Pulse  
(or Tone).  
Press Menu/Set.  
3
Press Stop/Exit.  
GETTING STARTED 4 - 4  
       
General Setup  
Setting the Mode Timer (MFC-3220C only)  
The machine has three temporary mode keys on the control panel:  
Fax, Copy and Scan. You can change the number of seconds or  
minutes the machine takes after the last Copy or Scan operation  
before it returns to Fax mode. If you select Off, the machine stays  
in the mode you used last.  
1
2
Press Menu/Set, 1, 1.  
Press or to select  
0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Minsor Off.  
1.Mode Timer  
3
Press Menu/Set.  
Setting the Mode Timer (FAX-1820C only)  
The machine has two temporary mode keys on the control panel: Fax  
and Copy. You can change the number of seconds or minutes the  
machine takes after the last Copy operation before it returns to Fax  
mode. If you select Off, the machine stays in the mode you used  
last.  
1
2
Press Menu/Set, 1, 1.  
Press or to select  
0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Minsor Off.  
1.Mode Timer  
3
Press Menu/Set.  
4 - 5 GETTING STARTED  
         
Setting the Paper Type  
To get the best print quality, set the machine for the type of paper you  
are using.  
1
2
Press Menu/Set, 1, 2.  
Press or to select Plain,  
Inkjet, Glossyor Transprncy.  
2.Paper Type  
Press Menu/Set.  
3
4
If you selected Glossy, press  
Glossy:4-Coloror Glossy:3-Color.  
or  
to select  
Press Menu/Set.  
The print quality of black ink varies depending on the kind of  
glossy paper you are using. Black ink is used when you select  
Glossy:4-Color. If the glossy paper you are using repels the  
black ink, select Glossy:3-Color, which simulates black ink  
by combining the three ink colors.  
Press Stop/Exit.  
The machine ejects paper with printed surfaces face up on the  
paper tray in the front of the machine. When you use  
transparencies or glossy paper, remove each sheet immediately  
to prevent smudging or paper jams.  
Setting the Paper Size  
You can use two sizes of paper for printing your faxes and copies:  
letter and legal. When you change the type of paper you load in the  
machine, you will need to change the setting for Paper Size at the  
same time so your machine can fit an incoming fax on the page.  
1
2
Press Menu/Set, 1, 3.  
Press or to select  
Letteror Legal.  
Press Menu/Set.  
Press Stop/Exit.  
3.Paper Size  
3
For Copy Options, you can also change the paper size to photo  
card size (4" × 6") for the next copy only.  
GETTING STARTED 4 - 6  
           
Setting the Ring Volume  
You can adjust the ring volume when your machine is idle (not being  
used). You can turn the ring Offor you can select the ring volume  
level.  
1
2
Press Menu/Set, 1, 4, 1.  
Press or to select  
(Low, Med, Highor Off).  
1.Ring  
Press Menu/Set.  
3
Press Stop/Exit.  
OR—  
In Fax mode, press  
or  
to adjust the volume level. Every time  
you press these keys, the machine will ring so you can hear the  
active setting as the LCD shows it. The volume changes with each  
key press. The new setting will stay until you change it again.  
Setting the Beeper Volume  
You can change the beeper volume. The default (factory) setting is  
Low. When the beeper is on, the machine beeps every time you  
press a key or make a mistake and after a fax is sent or received.  
1
2
Press Menu/Set, 1, 4, 2.  
2.Beeper  
Press  
or  
to select your  
option.  
(Low, Med, Highor Off)  
Press Menu/Set.  
3
Press Stop/Exit.  
4 - 7 GETTING STARTED  
           
Setting the Speaker Volume  
You can adjust the machine’s one-way speaker volume.  
1
2
Press Menu/Set, 1, 4, 3.  
Press or to select  
(Low, Med, Highor Off).  
3.Speaker  
Press Menu/Set.  
3
Press Stop/Exit.  
OR—  
In Fax mode, you can adjust the speaker volume by pressing Hook,  
and then selecting a speaker volume level.  
Press or to adjust the volume level. The LCD shows the setting  
you are choosing. Each key press changes the volume to the next  
setting. The new setting will remain until you change it again.  
Setting the Handset Volume (FAX-1820C only)  
1
2
Press Menu/Set, 1, 4, 4.  
Press or to select  
(Highor Low).  
Press Menu/Set.  
Press Stop/Exit.  
OR—  
4.Handset  
3
You can adjust the handset volume any time you are talking on  
the telephone. There are two handset volume levels, LOWand  
HIGH. The default setting is LOW.  
Press or  
to adjust the volume level. The LCD shows the  
setting you are choosing. The new setting will remain until you  
change it again.  
GETTING STARTED 4 - 8  
         
Choosing the Handset Volume  
(For Volume Amplify) (FAX-1820C only)  
Before you begin to use the machine, you must decide if you need to  
set the handset volume to Vol Amplify:Onfor a user who is  
hearing-impaired. The AMPLIFY volume level complies with FCC  
standards.  
Volume Amplify:Off  
This default setting is appropriate if none of the users are  
hearing-impaired. During a conversation, users can press Volume  
or  
on the control panel to adjust the volume to Lowor High.  
When the handset is replaced, the handset volume will remain until  
you change it again.  
Volume Amplify:OnTemporary  
This setting is appropriate if some of the users are hearing-impaired.  
During a conversation, users can press Volume  
or  
on the  
control panel to adjust the volume to Low, Highor Amplify. When  
the handset is replaced, the handset volume returns to the default  
setting of Low.  
Volume Amplify:OnPermanent  
Choose Vol Amplify:OnPermanentif all of the users are  
hearing-impaired. During a conversation, users can press Volume  
or  
on the control panel to adjust the volume to Low,Highor  
Amplify. When the handset is replaced, the handset volume  
returns to the default setting of Amplify.  
When you press Volume or  
ton the control panel to adjust  
the volume, the LCD shows the setting you are choosing. Each  
key press changes the volume to the next setting.  
WARNING  
It is important that you do NOT choose Permanentunless ALL  
the users are hearing-impaired. Otherwise, the default setting of  
Amplifymay damage the hearing of some users.  
4 - 9 GETTING STARTED  
     
Setting Volume Amplify (FAX-1820C only)  
Please carefully read Choosing the Handset Volume on page 4-9  
before you do the following steps:  
1
2
Press Menu/Set, 1, 4, 5.  
If none of the users are  
hearing-impaired, press  
5.Volume Amplify  
Vol Amplify: Off  
or  
to select Off, and then press Menu/Set and go to Step 4.  
OR—  
If some or all of the users are hearing-impaired, select  
On, and then press Menu/Set.  
3
If all the users are hearing-impaired,  
Permanent  
press  
or  
to select  
Permanent, and then press Menu/Set.  
OR—  
If only some of the users are  
hearing-impaired, select  
Temporary  
Temporary, and then press Menu/Set.  
4
Press Stop/Exit.  
Turning on Automatic Daylight Savings Time  
You can set the machine to change automatically for Daylight  
Savings Time. It will reset itself forward one hour in the Spring and  
backward one hour in the Fall. Make sure you have set the correct  
day and time in the Date/Timesetting.  
1
2
Press Menu/Set, 1, 5.  
5.Auto Daylight  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
3
Press Stop/Exit.  
GETTING STARTED 4 - 10  
       
On/Off Setting  
You can customize the machine’s On/Off key. The default setting is  
Off. Your machine will not work when it is switched Off, but it will  
purge the ink head periodically. If you turn this setting to On, you can  
receive faxes or calls even when the machine is switched Off.  
1
2
Press Menu/Set, 1, 6.  
6.On/Off Setting  
Press  
or  
to select On(or  
Off).  
3
Press Menu/Set.  
4 - 11 GETTING STARTED  
       
Setup Receive  
5
Basic receiving operations  
Choosing the Receive Mode  
There are four different Receive Modes for your machine. You can  
choose the mode that best suits your needs.  
LCD  
How it works  
When to use it  
Fax Only  
The machine  
For dedicated fax lines.  
automatically answers  
every call as a fax.  
(automatic receive)  
Fax/Tel*  
(fax and telephone)  
The machine controlsthe Use this mode if you expect to receive lots of fax  
line and automatically messages and few telephone calls. You cannot  
answers every call. If the have an answering machine on the same line, even  
call is a fax it will receive if it is on a separate wall jack on the same line. You  
the fax. If the call is not a cannot use the telephone company’s Voice Mail in  
(with an external or  
extension telephone)  
fax it will ring  
this mode.  
(pseudo/double ring) for  
you to pick up the call.  
External TAD  
The external answering  
device (TAD)  
automatically answers  
every call.  
Voice messages are  
stored on the external  
TAD. Fax messages are  
printed.  
Use this mode if you have connected an answering  
machine on your phone line.  
The TAD setting works only with an external  
answering machine. Ring Delay and F/T Ring Time  
do not work in this setting.  
(with an external  
answering device)  
Manual  
You control the phone  
line and must answer  
every call yourself.  
Use this mode when you are using a computer  
modem on the same line or if you don’t receive  
many fax messages or with Distinctive Ring.  
If you answer and hear fax tones, wait until the  
machine takes over the call, then hang up.  
(manual receive)  
(with an external or  
extension telephone or  
with Distinctive Ring)  
* In Fax/Telmode you must set the Ring Delay and F/T Ring Time.  
SETUP RECEIVE 5 - 1  
           
To select or change your Receive Mode  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 0, 1.  
1.Receive Mode  
Press  
or  
to select  
Fax Only, Fax/Tel, External TADor Manual.  
Press Menu/Set.  
4
Press Stop/Exit.  
If you are changing the Receive Mode while in another  
operation, the LCD will return to that operation.  
Current Receive Mode  
Fax: Fax Only  
F/T: Fax/Tel  
TAD: External TAD  
Mnl: Manual  
Setting the Ring Delay  
The Ring Delay sets the number of times the machine rings before it  
answers in Fax onlyor Fax/Telmode. If you have extension  
phones on the same line as the machine or subscribe to the  
telephone company’s Distinctive Ring service, keep the Ring Delay  
setting of 4.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 1.  
1.Ring Delay  
Press  
or  
to select how  
many times the line rings before the machine answers (00, 01,  
02, 03 or 04).  
Press Menu/Set.  
(If you select 00, the line won’t ring at all.)  
Press Stop/Exit.  
4
5 - 2 SETUP RECEIVE  
           
Setting the F/T Ring Time (Fax/Tel mode only)  
If you set the Receive Mode to Fax/Tel, you’ll need to decide how long  
the machine will signal you with its special pseudo/double-ring when  
you have a voice call. (If it’s a fax call, the machine prints the fax.)  
This pseudo/double-ring happens after the initial ringing from the  
phone company. Only the machine rings and no other phones on the  
same line will ring with the special pseudo/double-ring. However, you  
can still answer the call on the same line as the machine (FAX-1820C  
only) or on any extension phone (in a separate wall jack) on the same  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 2.  
2.F/T Ring Time  
Press  
or  
to select how  
long the machine will ring to alert you that you have a voice call  
(20, 30, 40 or 70 seconds).  
Press Menu/Set.  
4
Press Stop/Exit.  
Even if the caller hangs up during the pseudo/double-ringing,  
the machine will continue to ring for the set time.  
SETUP RECEIVE 5 - 3  
     
Easy Receive (MFC-3220C only)  
When you use this feature, you don’t have to press Black Start,  
Color Start, or the Fax Receive Code 51 when you answer a fax  
call. Selecting Onallows the machine to receive fax calls  
automatically, even if you lift the handset of an extension or external  
phone. When you see Receivingon the LCD or when you hear  
‘chirps’ through the handset of an extension phone connected to  
another telephone wall jack, just replace the handset and your  
machine will do the rest. Selecting Offmeans you’ll have to activate  
the machine yourself by lifting the handset of an external or  
extension phone, and then pressBlack Start or Color Start on the  
machine—OR—by pressing 51 if you are not at your machine.  
If this feature is set to On, but your machine doesn’t connect a  
fax call when you lift a extension or external phone handset,  
press the Fax Receive Code 51.  
If you send faxes from a computer on the same phone line and  
the machine intercepts them, set Easy Receive to Off.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 3.  
3.Easy Receive  
Use  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
Press Stop/Exit.  
5 - 4 SETUP RECEIVE  
   
Easy Receive (FAX-1820C only)  
When you use this feature, you don’t have to press Black Start,  
Color Start, or the Fax Receive Code  
5 1 when you answer a  
fax call and hear calling beeps. Just hold the handset and wait a few  
seconds. When you see Receivingon the LCD or when you hear  
“chirps” through the handset of an extension phone connected to  
another wall jack, just replace the handset. Your machine does the  
rest. Selecting Onallows the machine to receive fax calls  
automatically, even if you lift the handset of an extension or external  
phone. Selecting Semilets the machine receive the call only if you’ve  
answered it at the machine. Selecting Offmeans you’ll have to  
activate the machine yourself, by pressing Black Start or Color  
Start or by pressing  
5 1 if you are not at your machine.  
If you’ve set the feature to ON, but your machine doesn’t  
automatically connect a fax call when you lift an external or  
extension phone handset, press the Fax Receive code  
At the machine, lift the handset and then press Black Start or  
Color Start.  
5 1.  
If you send faxes from a computer on the same phone line and  
the machine intercepts them, set Easy Receive to Off.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 3.  
3.Easy Receive  
Use  
or  
to select On,  
Semi, or Off.  
Press Menu/Set.  
Press Stop/Exit.  
4
SETUP RECEIVE 5 - 5  
     
Printing a reduced incoming fax  
(Auto Reduction)  
If you choose On, the machine automatically reduces an incoming  
fax to fit on one page of letter or legal size paper. The machine  
calculates the reduction ratio by using the page size of the original  
and your Paper Size setting (Menu/Set, 1, 3).  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 5.  
5.Auto Reduction  
Use  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
Press Stop/Exit.  
If you receive faxes that are split on two pages, turn on this  
setting. But if the original is too long, the machine may print it on  
two pages.  
Receiving a fax at the end of a conversation  
(FAX-1820C only)  
At the end of a conversation you can ask the other party to fax you  
information before you both hang up.  
1
Ask the other party to place the original in their machine and to  
press Start. Tell the other party to wait until your machine sends  
receiving tones (chirps) before hanging up.  
2
3
When you hear the other machine’s CNG tones (beeps), press  
Black Start or Color Start.  
If you picked up the handset, replace it.  
Printing a fax from the memory  
If you set Fax Storage to ON for Remote Retrieval, you can still print  
a fax from the memory when you are at your machine. (See Setting  
1
2
3
Press Menu/Set, 2, 5, 4.  
Press Black Start or Color Start.  
After printing has finished, press Stop/Exit.  
4.Print Fax  
5 - 6 SETUP RECEIVE  
               
Advanced receiving operations  
Operation from extension telephones  
If you answer a fax call on an extension telephone, or an external  
telephone in the EXT. jack of the machine, you can make your  
machine take the call by using the Fax Receive Code. When you  
press the Fax Receive Code 51, the machine starts to receive a  
fax.  
If the machine answers a voice call and pseudo/double-rings for you  
to take over, use the Telephone Answer Code #51 to take the call at  
If you answer a call and no one is on the line, you should assume that  
you’re receiving a manual fax.  
Press 51 and wait for the chirp or until the machine’s LCD  
displays Receiving, and then hang up.  
Your caller will have to press Start to send the fax.  
For Fax/Tel mode only  
When the machine is in Fax/Tel mode, it will use the F/T Ring Time  
(pseudo/double-ringing) to alert you to pick up a voice call.  
If you're at the machine, you can lift the handset to answer.  
(FAX-1820C only).  
Lift the external telephone's handset, and then press Hook to  
answer.  
If you’re at an extension phone, you’ll need to lift the handset during  
the F/T Ring Time and then press #51 between the pseudo/double  
rings. If no one is on the line, or if someone wants to send you a fax,  
send the call back to the machine by pressing 51.  
SETUP RECEIVE 5 - 7  
           
Using a cordless external handset  
If your cordless telephone is connected to the EXT. jack on the  
machine and you typically carry the cordless handset elsewhere, it is  
easier to answer calls during the Ring Delay. If you let the machine  
answer first, you will have to go to the machine so you can press  
Hook to transfer the call to the cordless handset.  
Changing the remote codes  
Remote Codes might not work with some telephone systems. The  
preset Fax Receive Code is 51. The preset Telephone Answer  
Code is #51.  
If you are always disconnected when accessing your external  
TAD remotely, try changing the Fax Receive Code and  
Telephone Answer Code to another three-digit code (such as  
### and 999).  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 4.  
4.Remote Code  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
5
6
If you want to, enter a new Fax Receive Code.  
Press Menu/Set.  
If you want to, enter a new Telephone Answer Code.  
Press Menu/Set.  
Press Stop/Exit.  
5 - 8 SETUP RECEIVE  
         
Polling  
Polling is the process of retrieving faxes from another fax machine.  
You can use your machine to ‘poll’ other machines, or you can have  
someone poll your machine.  
Everyone who is involved in Polling needs to set up their fax  
machines for Polling. When someone polls your machine to receive  
a fax, they pay for the call. If you poll someone’s fax machine to  
receive a fax, you pay for the call.  
Some fax machines do not respond to the Polling feature.  
Setting up Polling Receive  
Polling Receive is when you call another fax machine to receive a fax  
from it.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 6.  
Enter the fax number you are  
polling.  
6.Polling RX  
4
Press Black Start or Color Start.  
The LCD shows Dialing.  
Setting up Sequential Polling Receive  
Your machine can ask for faxes from several fax units in a single  
operation (Sequential Polling Receive). Afterwards, a Sequential  
Polling Report will be printed.  
1
2
3
If it is not illuminated in green, press  
Press Menu/Set, 2, 1, 6.  
Enter the fax machines you want to  
(Fax).  
6.Polling RX  
poll using One-Touch, Speed-Dial, a Group or the dial pad. You  
must press Menu/Set between each fax number.  
4
Press Black Start or Color Start. Your machine will poll each  
number or Group number in turn to receive a fax.  
SETUP RECEIVE 5 - 9  
             
Telephone services  
Your machine supports the Distinctive Ring telephone service that  
some telephone companies offer.  
If you have Voice Mail, RingMaster, an answering service, an  
alarm system or other custom features on your telephone line, it  
may affect the way your machine works. (See Custom features  
12-9.)  
If you have Voice Mail on your phone line, please read the  
following carefully.  
Distinctive Ring  
Brother uses the term ‘Distinctive Ring’ but different telephone  
companies have other names for this service such as SmartRing,  
RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.  
What does your telephone company’s ‘Distinctive Ring’ do?  
Your telephone company’s Distinctive Ring service allows you to  
have more than one number on the same phone line. If you need  
more than one phone number, it is cheaper than paying for an  
extra line. Each phone number has its own distinctive ring pattern,  
so you will know which phone number is ringing. This is one way you  
can have a separate phone number for your machine.  
Please call your telephone company for availability and rates.  
What does Brother’s ‘Distinctive Ring’ do?  
The Brother machine has a Distinctive Ring feature that allows you  
to use your machine to take full advantage of the telephone  
company’s Distinctive Ring service. The new phone number on your  
line can just receive faxes.  
You must pay for your telephone company’s Distinctive Ring  
service before you program the machine to work with it.  
5 - 10 SETUP RECEIVE  
         
Do you have Voice Mail?  
If you have Voice Mail on the phone line that you will install your new  
machine on, there is a strong possibility that Voice Mail and the  
machine will conflict with each other while receiving incoming calls.  
However, the Distinctive Ring feature allows you to use more  
than one number on your line, so both Voice Mail and the  
machine can work together without any problems. If each one  
has a separate phone number, neither will interfere with the other’s  
operations.  
If you decide to get the Distinctive Ring service from the telephone  
company, you will need to follow the directions below to ‘register’ the  
new Distinctive Ring pattern they give you. This is so your machine  
can recognize its incoming calls.  
You can change or cancel the Distinctive Ring pattern at any  
time. You can switch it off temporarily, and turn it back on later.  
When you get a new fax number, make sure you reset this  
feature.  
Before you choose the ring pattern to register  
You can only register one Distinctive Ring pattern with the machine.  
Some ring patterns cannot be registered. The ring patterns below are  
supported by your Brother machine. Register the one your telephone  
company gives you.  
Ring  
Pattern  
Rings  
1
long-long  
2
3
4
short-long-short  
short-short-long  
very long (normal pattern)  
If the ring pattern you received is not on this chart, please call  
your telephone company and ask for one that is shown.  
SETUP RECEIVE 5 - 11  
   
The machine will only answer calls to its registered number.  
The first two rings are silent on the machine. This is because the  
fax must «listen» to the ring pattern (to compare it to the pattern  
that was ‘registered’). (Other telephones on the same line will  
ring.)  
If you program the machine properly, it will recognize the  
registered ring pattern of the ‘fax number’ within 2 ring patterns  
and then answer with a fax tone. When the ‘voice number’ is  
called, the machine will not answer.  
Registering the Distinctive Ring pattern  
Very important!  
After you have set the Distinctive Ring feature to ON, the receive  
mode is set to Manualautomatically. Unless you have a TAD or  
Voice Mail set up on the Distinctive Ring number, Manualmode  
means you must answer all the calls yourself. You can not change  
the receive mode to the other mode while the Distinctive Ring is set  
to on.  
1
2
Press Menu/Set, 2, 0, 1.  
Press or to select Set.  
Press Menu/Set.  
1.Distinctive  
3
Press  
or  
to select the stored ring pattern you want to use.  
Press Menu/Set.  
(You will hear each pattern as you scroll through the four  
patterns. Make sure you choose the pattern that the telephone  
company gave you.)  
4
Press Stop/Exit.  
Distinctive Ring is now set to on.  
5 - 12 SETUP RECEIVE  
   
Turning off the Distinctive Ring  
1
2
Press Menu/Set, 2, 0, 1.  
Press or to select Off.  
1.Distinctive  
Press Menu/Set.  
3
Press Stop/Exit.  
If you turn off Distinctive Ring, the machine will stay in Manual  
receive mode. You will need to set the Receive Mode again.  
SETUP RECEIVE 5 - 13  
     
Caller ID  
The Caller ID feature lets you use the Caller ID subscriber  
service offered by many local telephone companies. This  
service displays the telephone number, or name if it is available,  
of your caller as the line rings.  
After a few rings, the LCD shows the telephone number of your caller  
(or name, if available). Once you pick up the handset, the Caller ID  
information disappears from the LCD, but the call information  
remains stored in the Caller ID memory.  
You will see the first 16 characters of the number (or name).  
Out of Areadisplay means call originated outside your Caller  
ID service area.  
Private Calldisplay means the caller has intentionally  
blocked transmission of information.  
If both the name and number are received, the LCD shows only the  
name. You can print a list of Caller ID information received by your  
Caller ID service varies with different carriers. Call your local  
telephone company to determine the kind of service available in your  
area.  
Viewing Caller ID List  
Caller ID memory stores information for up to thirty calls. When the  
thirty-first call comes in, information about the first call is erased. You  
can scroll through Caller ID information to review those calls made to  
your machine.  
1
2
Press Menu/Set, 2, 0, 2.  
Press or to select  
Display #.  
2.Caller ID  
Press Menu/Set.  
If the name was not received, it will not be displayed.  
3
Press or to scroll through the Caller ID memory to  
select the Caller ID you want to view, and then press  
Menu/Set. The LCD shows the caller’s name and number and  
the date and time of the call.  
5 - 14 SETUP RECEIVE  
           
4
Press  
or  
to return to the Caller ID listing.  
OR—  
Press Stop/Exit.  
Printing Caller ID List  
1
2
Press Menu/Set, 2, 0, 2.  
Press or to select  
Print Report.  
2.Caller ID  
Press Menu/Set.  
3
4
Press Black Start or Color Start.  
After printing has finished, press Stop/Exit.  
Call Waiting Caller ID (FAX-1820C only)  
The Call Waiting/Caller ID feature lets you use the Call  
Waiting/Caller ID service offered by many local telephone  
companies. This feature displays the telephone number (or name, if  
available) of Call Waiting Callers on your fax machine’s LCD.  
To set the Call Waiting Caller ID to On (or Off):  
1
2
Press Menu/Set, 2, 0, 3.  
Press or to select  
On(or Off).  
3.CallWaiting ID  
Press Menu/Set.  
To answer a Call Waiting signal:  
3
To answer a Call Waiting signal while you’re talking on the  
phone, ask the other party if you can put them on Hold to catch  
the other call. The LCD shows the Caller ID.  
4
5
Press Search/Speed Dial to switch to the second call.  
To switch back to the first call, press Search/Speed Dial  
again.  
Either caller can hang up at any time. However, if you hang up  
you will disconnect both callers.  
SETUP RECEIVE 5 - 15  
       
Setup Send  
6
How to fax  
You can send faxes from the ADF (automatic document feeder).  
Enter Fax mode  
Before sending faxes, make sure  
(Fax) is illuminated in  
green. If not, press  
setting is Fax.  
(Fax) to enter Fax mode. The default  
How to dial  
There are four ways to dial.  
Manual dialing  
Press all of the digits of the phone or fax number.  
6 - 1 SETUP SEND  
                 
One-Touch dialing  
Press the One-Touch Key of the location you want to call. (See  
To dial One-Touch numbers 6 to 10, hold down Shift as you press  
the One-Touch Key.  
If the LCD shows Not Registeredwhen you press the  
One-Touch key, number has not been stored on it.  
Speed-Dialing  
Press Search/Speed Dial, #, and then the two digit Speed-Dial  
two-digit number  
If the LCD shows Not Registeredwhen you enter the  
Speed-Dial number, a number has not been stored for it.  
SETUP SEND 6 - 2  
         
Search  
You can search for names you have stored in the One-Touch and  
Speed-Dial memories. Press Search/Speed Dial and the  
To search  
numerically  
To search alphabetically*  
* To search alphabetically, you can use dial pad to enter the first  
letter of the name you are looking for.  
Out of Memory message  
If you get an Out of Memorymessage while scanning the first page  
of a fax, press Stop/Exit to cancel the scan. If you get an Out of  
Memorymessage while scanning a subsequent page, you will have  
the option to press Black Start to send the pages scanned so far,  
or to press Stop/Exit to cancel the operation.  
If the memory is full and you are faxing a single page, it will be  
sent in real time.  
6 - 3 SETUP SEND  
     
Automatic transmission (MFC-3220C only)  
This is the easiest way to send a fax.  
Do not pick up the hand set of the external phone or press Hook  
to listen for a dial tone  
1
If it is not illuminated in green, press  
(Fax).  
2
3
Load your original. (See Load originals on page 2-1.)  
Enter the fax number using the dial pad, One-Touch,  
Speed-Dial or Search.  
4
Press Black Start or Color Start.  
Automatic transmission (FAX-1820C only)  
This is the easiest way to send a fax.  
Do not pick up the hand set of the machine or the external phone  
or press Hook to listen for a dial tone  
1
If it is not illuminated in green, press  
(Fax).  
2
3
Load your original. (See Load originals on page 2-1.)  
Enter the fax number using the dial pad, One-Touch,  
Speed-Dial or Search.  
4
Press Black Start or Color Start.  
SETUP SEND 6 - 4  
         
Manual transmission (MFC-3220C only)  
Manual transmission lets you hear the dialing, ringing and  
fax-receiving tones while sending a fax.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your original. (See Load originals on page 2-1.)  
Pick up the handset of the external phone and listen for a dial  
tone.  
OR—  
Press Hook and listen for a dial tone.  
On the external phone, dial the fax number you want to call.  
OR—  
4
If you pressed Hook, dial using the machine’s control panel.  
5
6
When you hear the fax tone,  
press Black Start or Color Start.  
If you picked up the handset of the external phone, replace it.  
Manual transmission (FAX-1820C only)  
Manual transmission lets you hear the dialing, ringing and  
fax-receiving tones while sending a fax.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your original. (See Load originals on page 2-1.)  
Pick up the machine’s handset and listen for a dial tone.  
OR—  
Press Hook and listen for a dial tone.  
Dial the fax number you want to call.  
4
5
When you hear the fax tone,  
press Black Start or Color Start.  
6
If you picked up the machine’s handset, replace it.  
6 - 5 SETUP SEND  
       
Sending a fax at the end of a conversation  
(FAX-1820C only)  
At the end of a conversation you can send a fax to the other party  
before you both hang up.  
1
Ask the other party to wait for fax tones (beeps) and then to  
press Start before hanging up.  
2
If it is not illuminated in green, press  
(Fax).  
3
4
5
Load your original. (See Load originals on page 2-1.)  
Press Black Start or Color Start.  
Replace the handset.  
SETUP SEND 6 - 6  
   
Basic sending operations  
Sending faxes using multiple settings  
When you send a fax you can choose any combination of these  
settings: contrast, resolution, overseas mode, delayed fax timer,  
polling transmission or real time transmission.  
1
If it is not illuminated in green, press  
pressing Menu/Set. After each setting is accepted, the LCD will  
ask if you want to enter more settings:  
(Fax) before  
2
Press 1 to select more settings. The  
Other Settings  
LCD will return to the Setup Send  
1.Yes 2.No  
menu.  
OR—  
Press 2 if you have finished choosing settings and go to the next  
step.  
Contrast  
If your original is very light or very dark, you may want to set the contrast.  
Use Lightto send a light document or make the fax darker.  
Use Darkto send a dark document or make the fax lighter.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 1.  
1.Contrast  
Press  
or  
to select Auto,  
Lightor Dark.  
Press Menu/Set.  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Black Start or Color Start.  
6 - 7 SETUP SEND  
         
Fax Resolution  
You can use the Fax Resolution key to change the setting  
temporarily (for this fax only). Press Fax Resolution and  
to select the setting you want, and then press Menu/Set.  
or  
OR—  
You can change the default setting.  
1
If it is not illuminated in green, press  
(Fax).  
2
3
4
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 2.  
2.Fax Resolution  
Press  
or  
to select the  
resolution you want.  
Press Menu/Set.  
Press Stop/Exit.  
5
Standard  
Suitable for most typed originals.  
Fine  
Good for small print and transmits a little  
slower than Standard resolution.  
S. Fine  
Photo  
Good for small print or artwork and transmits  
slower than Fine resolution.  
Use when the original has varying shades of  
gray or photograph. This has the slowest  
transmission time.  
SETUP SEND 6 - 8  
     
Manual and automatic fax Redial  
If you are sending a fax manually and the line is busy, press  
Redial/Pause, and then press Black Start or Color Start to try  
again. If you want to make a second call to the last number dialed,  
you can save time by pressing Redial/Pause and Black Start or  
Color Start.  
Redial/Pause only works if you dialed from the control panel.  
If you are sending a fax automatically and the line is busy, the  
machine will automatically redial one time after five minutes.  
Color fax transmission  
Your machine can send a color fax to machines that support this  
feature.  
However, color faxes cannot be stored in the memory, so Delayed  
fax and Polling Transmit features are not available.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your original. (See Load originals on page 2-1.)  
Enter the fax number using the dial pad, One-Touch,  
Speed-Dial or Search.  
4
Press Color Start.  
When you send a color fax, the machine will send it in real time  
(even if Real Time TXis set to Off).  
6 - 9 SETUP SEND  
       
Dual Access (Not available for color faxes)  
You can dial a number, and begin scanning the fax into memory—  
even when the machine is sending from memory or receiving faxes.  
The LCD shows the new job number and available memory.  
Your machine normally uses Dual Access. However, to send a  
color fax, the machine will send the original in real time (even if  
Real Time TXis Off).  
The number of pages you can scan into the memory will vary  
depending on the data that is printed on them.  
If you get a Out of Memorymessage while scanning the first  
page of a fax, press Stop/Exit to cancel scanning. If you get a  
Out of Memorymessage while scanning a subsequent page,  
you can press Black Start to send the pages scanned so far,  
or press Stop/Exit to cancel the operation.  
Real Time Transmission  
When you are sending a fax, the machine will scan the originals into  
the memory before sending. Then, as soon as the phone line is free,  
the machine will start dialing and sending.  
If the memory becomes full, the machine will send the original in real  
time (even if Real Time TXis set to Off).  
Sometimes, you may want to send an important original immediately,  
without waiting for memory transmission. You can set Real Time  
TXto Onfor all documents or for the next fax only.  
If you want to fax multiple pages, use Dual Access.  
1
If it is not illuminated in green, press  
(Fax).  
2
3
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 5.  
5.Real Time TX  
SETUP SEND 6 - 10  
         
4
To change the default setting, press  
(or Off).  
or  
to select On  
Press Menu/Set.  
Go to Step 6.  
OR—  
For the next fax transmission only, press  
or  
to select  
Next Fax Only.  
Press Menu/Set.  
5
6
Press  
Fax:Off).  
or  
to select Next Fax:On(or Next  
Press Menu/Set.  
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
7
Press Black Start or Color Start.  
In Real Time Transmission, the redial feature doesn't work.  
If you are sending a color Fax, the machine will send it in real  
time (even if Real Time TXis set to Off).  
Checking job status  
Check which jobs are still waiting in the memory to be sent. (If there  
are no jobs, the LCD shows No Jobs Waiting.)  
1
2
Press Menu/Set, 2, 6.  
If you have more than one job  
6.Remaining Jobs  
waiting, press  
or  
to scroll through the list.  
3
Press Stop/Exit.  
6 - 11 SETUP SEND  
   
Canceling a job while scanning, dialing and  
sending the original  
You can cancel a job while you are scanning it into memory by  
pressing Stop/Exit.  
You can also cancel a job while the machine is dialing or sending the  
original by pressing Stop/Exit.  
Canceling a scheduled job  
You can cancel a fax job that is stored and waiting in memory.  
1
2
Press Menu/Set, 2, 6.  
Any jobs that are waiting will appear  
on the LCD.  
6.Remaining Jobs  
If you have more than two jobs waiting, press  
select the job you want to cancel.  
or  
to  
Press Menu/Set.  
OR—  
If you only have one job waiting, go to Step 3.  
Press 1 to cancel.  
OR—  
Press 2 to exit without canceling.  
To cancel another job go to Step 2.  
Press Stop/Exit.  
3
4
SETUP SEND 6 - 12  
     
Advanced sending operations  
Broadcasting (Not available for color faxes)  
Broadcasting is when the same fax message is automatically sent to  
more than one fax number. Using the Menu/Set key, you can  
include Groups, One-Touch, Speed-Dial numbers and up to 50  
manually dialed numbers. If you did not use up any of the numbers  
for Groups, access codes or credit card numbers, you can  
‘broadcast’ faxes to as many as 100 different numbers. However, the  
available memory will vary depending on the types of jobs in the  
memory and the number of locations used for broadcasting. If you  
broadcast to the maximum numbers available, you will not be able to  
use Dual Access and Delayed fax.  
To include One-Touch or Speed-Dial numbers and manually dialed  
numbers in the same broadcast, you must pressMenu/Set between  
each of the numbers. Use Search/Speed Dial to help you choose  
the numbers easily.  
After the broadcast is finished, a Broadcast Report will be printed to  
let you know the results.  
Enter the long dialing sequence numbers as you would normally,  
but remember that each One-Touch and Speed-Dial number  
counts as one number, so the number of locations you can store  
becomes limited.  
If the memory is full, press Stop/Exit to stop the job or if more  
than one page has been scanned, press Black Start to send the  
portion that is in the memory.  
1
If it is not illuminated in green, press  
(Fax).  
2
3
Load your original. (See Load originals on page 2-1.)  
Enter a number using One-Touch, Speed-Dial, a Group  
number, Search or manual dialing using the dial pad.  
(Example: Group number)  
4
When the LCD displays the fax number or name of the other  
party, press Menu/Set.  
You will be asked to press the next number.  
6 - 13 SETUP SEND  
     
5
6
Enter the next number.  
(Example: Speed-Dial number)  
When the LCD displays the fax number or name of the other  
party,  
press Menu/Set.  
7
8
Enter another fax number.  
(Example: Manual dialing using the dial pad.)  
Press Black Start.  
Overseas Mode  
If you are having difficulty sending a fax overseas due to possible  
interference on the phone line, we recommend that you turn on the  
Overseas Mode. After you send a fax using this feature, the feature  
will turn itself off.  
1
If it is not illuminated in green, press  
(Fax).  
2
3
4
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 7.  
7.Overseas Mode  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Black Start or Color Start.  
SETUP SEND 6 - 14  
     
Delayed Fax (Not available for color faxes)  
During the day you can store up to 50 faxes in the memory to be sent  
within 24 hours. These faxes will be sent at the time of day you enter  
in Step 4. Press Menu/Set to accept it, or enter another time for the  
faxes to be sent.  
1
If it is not illuminated in green, press  
(Fax).  
2
3
4
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 3.  
3.Delayed Fax  
Enter the time you want the fax to  
be sent (in 24-hour format).  
Press Menu/Set.  
(For example, enter 19:45 for 7:45 PM.)  
Press 1 to leave the originals  
waiting in the ADF.  
1.Doc 2.Memory  
OR—  
Press 2 to scan the original into memory.  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Black Start.  
The number of pages you can scan into the memory depends  
on the amount of data that is printed on each page.  
6 - 15 SETUP SEND  
     
Setting up Polled Transmit (Not available for color  
faxes)  
Polled Transmit is when you set up your machine to wait with a paper  
original so another fax machine can call and retrieve it.  
1
If it is not illuminated in green, press  
(Fax).  
2
3
4
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 6.  
6.Polled TX  
Press  
or  
to choose On  
(or Off).  
Press Menu/Set.  
1.Doc 2.Memory  
5
6
Press 1 to leave the original waiting  
in the ADF.  
OR—  
Press 2 to scan the original into memory.  
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings, and go to Step 7.  
Press Black Start.  
The machine starts scanning the document.  
If you place the original in the ADF, wait for the fax to be polled.  
7
8
If you press 1 in Step 5, the original remains in the ADF until  
your machine is polled. If you must use your machine before the  
polled transmit occurs, you must first cancel this job.  
If you press 2 in Step 5, the document will be stored and can be  
retrieved from any other fax machine until you delete the fax  
from the memory by canceling the scheduled job. (See  
SETUP SEND 6 - 16  
   
Delayed Batch Transmission (Not available for  
color faxes)  
Before sending the delayed faxes, your machine will help you  
economize by sorting all the faxes in the memory by destination and  
scheduled time. All delayed faxes that are scheduled to be sent at  
the same time to the same fax number will be sent as one fax to save  
transmission time.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your original. (See Load originals on page 2-1.)  
Press Menu/Set, 2, 2, 4.  
4.Batch TX  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
5
Press Stop/Exit.  
6 - 17 SETUP SEND  
     
Quick-Dial numbers and  
dialing options  
7
Storing numbers for easy dialing  
You can set up your machine to do three types of easy dialing:  
One-Touch, Speed-Dial and Groups for Broadcasting faxes.  
If you lose electrical power, the quick-dial numbers that are in  
the memory will not be lost.  
Storing One-Touch Dial numbers  
Your machine has 5 One-Touch keys where you can  
store 10 fax or phone numbers for automatic dialing. To  
access numbers 6 to 10, hold down Shift as you press  
the One-Touch key. When you press a One-Touch key  
the LCD shows the name, if you stored it, or the  
number.  
One-Touch keys are the 5 keys (numbers 01–10)  
located on the left side of the control panel.  
1
2
Press Menu/Set, 2, 3, 1.  
Press the One-Touch key where  
you want to store a number.  
1.One-Touch Dial  
3
Enter a number (up to 20 digits).  
Press Menu/Set.  
If you want to enter a pause in the dialing sequence (for  
example, to access an outside line), press Redial/Pause  
as you are entering the digits.  
Each key press of Redial/Pause enters a 3.5 second  
pause when the number is dialed, and a dash appears on  
the screen.  
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 1  
           
4
5
Use the dial pad to enter the name (up to 15 characters).  
Press Menu/Set.  
(You can use the chart on page 4-3 to help you enter letters.)  
OR—  
Press Menu/Set to store the number without a name.  
Go to Step 2 to store another One-Touch number.  
OR—  
Press Stop/Exit.  
When you dial a quick-dial number, the LCD shows the name  
you’ve stored, or, if you haven’t stored a name only, the number  
you’ve stored.  
7 - 2 QUICK-DIAL NUMBERS AND DIALING OPTIONS  
Storing Speed-Dial numbers  
You can store Speed-Dial numbers, so that when you dial you will  
only have to press a few keys (Search/Speed Dial, #, the two-digit  
number, and Black Start or Color Start). The machine can store  
40 Speed-Dial numbers.  
1
2
Press Menu/Set, 2, 3, 2.  
Use the dial pad to enter a two-digit  
Speed-Dial location number (01-40).  
2.Speed-Dial  
(For example, press 05.)  
Press Menu/Set.  
3
4
Enter the phone or fax number (up to 20 digits).  
Press Menu/Set.  
Use the dial pad to enter the name (up to 15 characters).  
Press Menu/Set.  
(You can use the chart on page 4-3 to help you enter letters.)  
OR—  
Press Menu/Set to store the number without a name.  
Go to Step 2 to store another Speed-Dial number.  
OR—  
5
Press Stop/Exit.  
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 3  
   
Changing One-Touch and Speed-Dial numbers  
If you try to store a One-Touch or Speed-Dial number where a  
number has already been stored, the LCD will show the name that  
has been stored there (or number) and will ask you to do one of the  
following:  
1
Press 1 to change the stored  
number.  
1.Change 2.Exit  
OR—  
Press 2 to exit without making a change.  
How to change the stored number:  
If you want to erase the whole number or whole name, press  
Stop/Exit when the cursor is under the first the digits or  
letters. The characters above and to the right of the cursor  
will be deleted.  
If you want to change a character, use  
or  
to position  
the cursor under the character you want to change, and then  
type over it.  
2
3
Enter a new number.  
Press Menu/Set.  
Follow the directions beginning at Step 4 in Storing One-Touch  
Dial numbers and Storing Speed-Dial numbers. (See Storing  
7 - 4 QUICK-DIAL NUMBERS AND DIALING OPTIONS  
   
Setting up Groups for Broadcasting  
Groups, which can be stored on a One-Touch key or a Speed-Dial  
location, allow you to send the same fax message to many fax  
numbers by pressing only a One-Touch key and Black Start or  
Search/Speed Dial, #, the two-digit location and Black Start.  
First, you'll need to store each fax number as a One-Touch or  
Speed-Dial number. Then, you can combine them into a Group,  
Each Group uses up a One-Touch key or a Speed-Dial location.  
Finally, you can have up to six small Groups, or you can assign up to  
49 numbers to one large Group.  
1
2
Press Menu/Set, 2, 3, 3.  
Decide where you wish to store the  
Group.  
3.Setup Groups  
AND—  
Press a One-Touch key.  
OR—  
Press Search/Speed Dial and enter the two-digit location,  
and then press Menu/Set.  
3
Use the dial pad to enter the Group  
number.  
Setup Group:G0  
Press Menu/Set.  
(For example, press 1 for Group 1.)  
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 5  
   
4
To include One-Touch or Speed-Dial numbers in the Group,  
enter them as if you were dialing.  
For example, for One-Touch key 05, press One-Touch key 05.  
For Speed-Dial location 09, press Search/Speed Dial, then  
press 09 on the dial pad. The LCD shows 05, #09.  
5
6
Press Menu/Set to accept the numbers for this Group.  
Use the dial pad and the chart on page 4-3 to enter a name for  
the Group.  
Press Menu/Set.  
(For example, NEW CLIENTS)  
7
Press Stop/Exit.  
You can print a list of all One-Touch and Speed-Dial numbers.  
reports (MFC-3220C only) on page 9-4.) Group numbers will be  
marked in the GROUP column.  
7 - 6 QUICK-DIAL NUMBERS AND DIALING OPTIONS  
Dialing options  
Access codes and credit card numbers  
Sometimes you may want to choose from several long distance  
carriers when you make a call. Rates may vary depending on the time  
and destination. To take advantage of low rates, you can store the  
access codes or long-distance carriers and credit card numbers as  
One-Touch and Speed-Dial numbers. You can store these long  
dialing sequences by dividing them and setting them up on separate  
keys in any combination. You can even include manual dialing using  
the dial pad.  
The combined number will be dialed in the order that you entered it  
as soon as you press Black Start or Color Start.  
For example, you can store ‘555’ on One-Touch key 03 and ‘7000’  
on One-Touch key 02. If you press One-Touch key 03, One-Touch  
key 02, and Black Start or Color Start, you will dial ‘555-7000’.  
To temporarily change a number, you can substitute part of the  
number with manual dialing using the dial pad.  
For example, to change the number to 555-7001 you could press  
One-Touch key 03 and then press 7001 using the dialing pad.  
If you must wait for another dial tone or signal at any point in the  
dialing sequence, store a pause there in the number by pressing  
Redial/Pause. Each key press adds a 3.5-second delay.  
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 7  
     
Pause  
Press Redial/Pause to insert a 3.5-second pause between  
numbers. If you are dialing overseas, you can press Redial/Pause  
as many times as needed to increase the length of the pause.  
Fax Redial  
If you’re sending a fax manually and the line is busy, press  
Redial/Pause to try again. Any time you want to make a second call  
to the last number dialed, press Redial/Pause to save time.  
If you’re sending a fax automatically and the line is busy, the machine  
will automatically redial one time five minutes after the transmission.  
Tone or Pulse  
If you have a Pulse dialing service, but need to send Tone signals  
(for example, for telephone banking), follow the instructions below. If  
you have Touch Tone service, you will not need this feature to send  
tone signals.  
1
If you have the FAX-1820C, lift the handset.  
OR—  
If you have the MFC-3220C, lift the handset of the external  
phone.  
2
3
Press #. Any digits dialed after this will send tone signals.  
When you hang up, the machine will return to the Pulse dialing  
service.  
7 - 8 QUICK-DIAL NUMBERS AND DIALING OPTIONS  
           
Telephone (voice) operation  
(FAX-1820C only)  
You can use the machine to make voice telephone calls by dialing  
manually or by using Search, One-Touch Dial or Speed-Dial  
memory. You can use the handset to make and receive calls.  
When you dial an quick-dial number, the LCD shows the name  
you’ve stored, or if you haven’t stored a name, the fax number you’ve  
stored.  
How to dial  
There are four ways to dial. (See How to dial on page 6-1.)  
Making a telephone call  
1
Pick up the handset.  
OR—  
Press Hook.  
2
When you hear a dial tone, dial the call using the dial pad,  
One-Touch, Speed-Dial and Search. (See How to dial on page  
6-1.)  
If you pressed Hook to dial, pick up the handset when the other  
person answers. (The speaker works only one way. The other  
person won’t be able to hear you unless you pick up the  
handset.)  
3
To hang up, replace the handset.  
Hold  
1
2
3
Press Hold or Hook/Hold to put a call on Hold.  
You can put down the handset without disconnecting the call.  
Pick up the machine’s handset to release the call from Hold.  
Picking up an extension handset will not release the call from  
Hold.  
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 9  
           
Remote Fax Options  
8
Fax Forwarding/Paging  
You cannot use Paging and Fax Forwarding at the same time.  
After you have selected the Paging or Fax Forwarding feature,  
Fax Storage is set to On automatically. If you bring the Paging  
or Fax Forwarding feature back to Off, Fax Storage stays on.  
Programming a Fax Forwarding number  
When Fax Forwarding is set to On, your machine stores the received  
fax in the memory. Then it dials the fax number you’ve programmed  
and forwards the fax message.  
1
2
Press Menu/Set, 2, 5, 1.  
1.Fax Fwd/Paging  
Press  
or  
to select Fax  
Forward.  
Press Menu/Set.  
The LCD will ask you to enter the  
fax number to which faxes will be  
forwarded.  
Fwd#:  
3
4
Enter the forwarding number (up to 20 digits).  
Press Menu/Set.  
Press Stop/Exit.  
8 - 1 REMOTE FAX OPTIONS  
           
Programming your pager number  
When Paging is selected, your machine dials the pager number  
you’ve programmed, and then dials your Personal Identification  
Number (PIN). This activates your pager so you will know that you  
have a fax message in the memory.  
1
2
Press Menu/Set, 2, 5, 1.  
1.Fax Fwd/Paging  
Press  
or  
to select  
Paging.  
Press Menu/Set.  
3
Enter your pager phone number followed by # # (up to 20 digits).  
Press Menu/Set.  
Do not include the area code if it is the same as that of your  
machine.  
For example, press 1 8 0 0 5 5 5 1 2 1 2 # #.  
4
If your pager needs a PIN, enter the PIN, press #, press  
Redial/Pause, enter your fax number followed by # #.  
Press Menu/Set.  
(For example, press 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5  
1 2 1 2 # #)  
OR—  
If you do not need a PIN, press Redial/Pause, enter your fax  
number followed by # #.  
Press Menu/Set.  
(For example, press Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #)  
Press Stop/Exit.  
5
You cannot change a Paging number or PIN remotely.  
REMOTE FAX OPTIONS 8 - 2  
     
Setting Fax Storage  
If you set Fax Storage to ON, you will be able to retrieve fax  
messages from another location using Fax Forwarding, Paging, or  
Remote Retrieval operations. (See Remote commands on page  
8-6.) If there is paper in your machine, a back-up copy of each fax  
will be printed. The LCD will show when you have a fax stored in  
memory.  
1
Press Menu/Set, 2, 5, 2.  
The LCD will ask you to choose a  
fax setting.  
2.Fax Storage  
2
3
Press  
or  
to select On(or Off).  
Press Menu/Set.  
Press Stop/Exit.  
If there are faxes in the memory  
when you turn Fax Storage OFF,  
the LCD will ask if you want to erase  
the faxes in the memory.  
Erase All Fax?  
1.Yes 2.No  
If you press 1, all fax data is erased and Fax Storage is turned off.  
If you press 2, faxes are not erased and Fax Storage stays on.  
After you have selected the Paging or Fax Forwarding feature,  
Fax Storage is set to Onautomatically. If you turn the Paging or  
Fax Forwarding feature back to Off, Fax Storage stays on.  
Backup Print  
If you’ve set Fax Storageto On, your machine automatically prints  
faxes as they are received into the memory.  
This is a safety feature in case the power goes off so you won’t lose  
your messages.  
8 - 3 REMOTE FAX OPTIONS  
           
Setting your Remote Access Code  
The remote access code lets you access the Remote Retrieval  
features when you are away from your machine. Before you use the  
remote access and retrieval features, you have to set up your own  
code. The default code is inactive code (--- ).  
1
2
Press Menu/Set, 2, 5, 3.  
Enter a three-digit code using  
3.Remote Access  
numbers 0-9,  
or #.  
Press Menu/Set. (The preset ‘ ’ cannot be changed.)  
Do not use the same digits that appear in your Fax Receive  
Code( 51) or Telephone Answer Code (#51).  
3
Press Stop/Exit.  
You can change your code at any time by entering a new one.  
If you want to make your code inactive, press Stop/Exit in Step  
2 to restore the inactive setting (--- ).  
REMOTE FAX OPTIONS 8 - 4  
     
Remote Retrieval  
You can call your machine from any touch tone telephone or fax  
machine, then use the Remote Access Code and remote commands  
to retrieve fax messages. Be sure to cut out the Remote Retrieval  
Access Card on the last page and keep it with you at all times.  
Using your Remote Access Code  
1
2
3
Dial your fax number from a telephone or another fax machine  
using touch tone.  
When your machine answers, immediately enter your Remote  
Access Code (3 digits followed by ).  
The machine signals if it has received fax messages:  
1 long beep Fax messages  
No beeps No messages  
4
The machine gives two short beeps, which tells you to enter a  
command. The machine will hang up if you wait longer than 30  
seconds to enter a command. The machine will beep three  
times, if you enter an invalid command.  
5
6
Press 90 to reset the machine when you’ve finished.  
Hang up.  
If your machine is set to Manualmode and you want to use the  
remote retrieval features, you can access your machine by  
waiting about 2 minutes after it starts ringing, and then entering  
the Remote Access Code within 30 seconds.  
8 - 5 REMOTE FAX OPTIONS  
       
Remote commands  
Follow the commands below to access features when you are away  
from the machine. When you call the machine and enter your  
Remote Access Code (3 digits followed by ), the system will give  
two short beeps and you must enter a remote command.  
Remote commands  
Operation details  
95 Change the Fax Forwarding  
or Paging settings  
1 OFF  
If you hear one long beep, the change has  
been accepted. If you hear three short beeps,  
you cannot change it because the conditions  
have not been met (for example, registering a  
fax forwarding or paging number). You can  
register your Fax Forwarding number by  
2 Fax Forwarding  
3 Paging  
4 Fax Forwarding number  
have registered the number, Fax Forwarding  
will be set to On.  
6 Fax Storage ON  
7 Fax Storage OFF  
You can turn Fax Storageto On(or Off  
after you have retrieved or erased all your  
messages).  
96 Retrieve a fax  
2 Retrieve all faxes  
Enter the number of a remote fax machine to  
receive stored fax message(s). (See page  
8-7.)  
3 Erase faxes from the  
memory  
If you hear one long beep, you can erase fax  
messages from the memory.  
97 Check the receiving status  
You can check whether your machine has  
received any faxes. If yes, you will hear one  
long beep. If no, you will hear three short  
beeps.  
1 Fax  
98 Change the Receive Mode  
1 External TAD  
2 Fax/Tel  
If you hear one long beep, you can change  
the Receive Mode.  
3 Fax Only  
90 Exit  
After a long beep, you can exit Remote  
Retrieval.  
REMOTE FAX OPTIONS 8 - 6  
   
Retrieving fax messages  
1
2
Dial your fax number.  
When your machine answers, immediately enter your Remote  
Access Code (3 digits followed by ). If you hear one long  
beep, you have messages.  
3
4
As soon as you hear two short beeps, use the dial pad to press  
962.  
Wait for the long beep, and then use the dial pad to enter the  
number of the remote fax machine where you want your fax  
messages sent to followed by ## (up to 20 digits).  
You cannot use  
you want to store a pause.  
and # as dial numbers. However, press # if  
5
Hang up after you hear your machine beep. Your machine will  
call the other machine, which will then print your fax messages.  
Changing your Fax Forwarding number  
You can change the default setting of your fax forwarding number  
from another telephone or fax machine using Touch Tone.  
1
2
Dial your fax number.  
When your machine answers, immediately enter your Remote  
Access Code (3 digits followed by ). If you hear one long  
beep, you have messages.  
3
4
When you hear two short beeps, use the dial pad to press 954.  
Wait for the long beep, and then use the dial pad to enter the  
new number of the remote fax machine where you want your fax  
messages forwarded followed by ## (up to 20 digits).  
You cannot use  
you want to store a pause.  
and # as dial numbers. However, press # if  
5
Hang up after you hear your machine beep.  
8 - 7 REMOTE FAX OPTIONS  
       
Printing reports  
9
Machine settings and activity  
You need to set up the Transmission Verification Report and Journal  
Period in the menu table.  
Press Menu/Set, 2, 4, 1.  
1.Transmission  
OR—  
Press Menu/Set, 2, 4, 2.  
2.Journal Period  
Customizing the Transmission Verification  
Report  
You can use the Transmission Report as proof that you sent a fax.  
This report lists the time and date of transmission and whether the  
transmission was successful (OK). If you select Onor On+Image, the  
report will print for every fax you send.  
If you send a lot of faxes to the same place, you may need more than  
the job numbers to know which faxes you must send again. Selecting  
On+Imageor Off+Imagewill print a section of the fax’s first page  
on the report to help you remember.  
When the Verification Report is turned OFF, the Report will only  
print it there is a transmission error, and in the RESULT column  
it will show NG.  
1
2
Press Menu/Set, 2, 4, 1.  
Press or to select Off,  
Off+Image, Onor On+Image.  
1.Transmission  
Press Menu/Set.  
3
Press Stop/Exit.  
PRINTING REPORTS 9 - 1  
         
Setting the Journal Period  
You can set the machine to print a journal at specific intervals (every  
50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off,  
you can print the report by following the Steps on the next page.  
The default setting is Every 50 Faxes.  
1
2
Press Menu/Set, 2, 4, 2.  
2.Journal Period  
Press  
or  
to choose an  
interval.  
Press Menu/Set.  
(If you choose 7 days, the LCD will ask you to choose a day on  
which to begin the 7-day countdown.)  
3
4
Enter the time to begin printing in 24-hour format.  
Press Menu/Set.  
(For example: enter 19:45 for 7:45 PM.)  
Press Stop/Exit.  
If you select 6, 12, 24 hours, 2 or 7 days, the machine will print  
the report at the selected time and then erase all jobs from its  
memory. If the machine’s memory becomes full with 200 jobs  
before the time you selected has passed, the machine will print  
the Journal early and then erase all jobs from memory. If you  
want an extra report before it is due to print, you can print it  
without erasing the jobs from memory.  
If you select Every 50 Faxes, the machine will print the Journal  
when the machine has stored 50 jobs.  
9 - 2 PRINTING REPORTS  
   
Printing reports (FAX-1820C only)  
Five reports are available:  
Prints the Help List so you can see at-a-glance  
1.Help List  
how to quickly program your machine.  
Lists names and numbers stored in the  
One-Touch and Speed-Dial memory, in numerical  
order.  
2.Quick-Dial  
Lists information about the last incoming and  
outgoing faxes.  
3.Fax Journal  
(TX means Transmit.) (RX means Receive.)  
Prints a Transmission Verification Report for your  
last transmission.  
4.Transmission  
5.User Settings  
To print a report  
Lists your settings.  
1
2
Press Ink/Reports key with Shift key.  
Press or to select the report you want.  
Press Menu/Set.  
OR—  
Enter the number of the report you want to print.  
For example, press 1 to print the Help List.  
Press Black Start.  
3
PRINTING REPORTS 9 - 3  
               
Printing reports (MFC-3220C only)  
Five reports are available:  
Prints the Help List so you can see at-a-glance  
1.Help List  
how to quickly program your machine.  
Lists names and numbers stored in the  
One-Touch and Speed-Dial memory, in numerical  
order.  
2.Quick-Dial  
Lists information about the last incoming and  
outgoing faxes.  
3.Fax Journal  
(TX means Transmit.) (RX means Receive.)  
Prints a Transmission Verification Report for your  
last transmission.  
4.Transmission  
5.User Settings  
To print a report  
Lists your settings.  
1
2
Press Menu/Set, 5.  
Press or to select the report you want.  
Press Menu/Set.  
OR—  
Enter the number of the report you want to print.  
For example, press 1 to print the Help List.  
Press Black Start.  
3
9 - 4 PRINTING REPORTS  
         
Making copies  
10  
Using the machine as a copier  
You can use your machine as a copier, making up to 99 copies at a  
time.  
Enter Copy mode  
Before making copies, make sure that  
(Copy) is illuminated  
in green. If it is not, press (Copy) to enter Copy mode. The  
default setting is Fax. You can change the number of seconds or  
minutes that the machine stays in Copy mode. (See Setting the  
The LCD shows the default copy setting  
Copy Ratio  
Quality  
No of Copies  
MAKING COPIES 10 - 1  
       
Making a single copy  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Press Black Start or Color Start.  
To stop copying, press Stop/Exit.  
Making multiple copies  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
Press Black Start or Color Start.  
To sort the copies, press the Options key. (See Using the  
Out of Memory message  
If the memory becomes full while you are  
making copies, the LCD message will  
guide you through the next step.  
Out of Memory  
If the Out of Memorymessage appears, press Stop/Exit to  
cancel or Black Start or Color Start to copy scanned pages. You  
will need to clear some jobs from the memory before you can  
continue.  
To gain extra memory, you can turn off Fax Storage.  
OR—  
Print the faxes that are in the memory.  
When you get an Out of Memorymessage, you may be able to  
make copies if you first print incoming faxes in the memory to restore  
the memory to 100%.  
10 - 2 MAKING COPIES  
             
Using the Copy keys  
(Temporary settings)  
When you want to change the settings only for the next copy, use the  
Temporary Copy keys. You can use different combinations.  
These settings are temporary, and the machine returns to its default  
settings 60 seconds after it finishes copying. If you want to use these  
temporary settings again, place the next original in the ADF within  
that time. However, if you have set the Mode Timer for copy and  
Scan (Only for MFC Models) modes to 0 or 30 seconds, the machine  
returns to the default settings after the number of seconds that has  
Temporary Copy keys  
MAKING COPIES 10 - 3  
   
Quality  
You can select the copy quality. The default setting is Normal.  
Press Quality  
Normal  
Recommended mode for ordinary  
printouts. Good copy quality with  
adequate copy speed.  
Fast  
Fast copy speed and lowest ink  
consumption. Use FAST to save  
time (original to be proof-read,  
large originals or many copies).  
and  
or  
Best  
Use this mode to copy precise  
images such as photographs.  
BEST uses the highest resolution  
and slowest speed.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Quality.  
Press  
or  
to choose the copy quality (Fast, Normal  
or Best). Press Menu/Set.  
6
Press Black Start or Color Start.  
OR—  
Press other Temporary Copy keys for more settings.  
10 - 4 MAKING COPIES  
   
Options  
Use the Options key to set the following copy settings only for the  
next copy.  
Press  
Copy  
Menu Selections  
Options  
Factory  
Setting  
Page  
Options  
select  
select  
Enlarge/Reduce  
50%/  
100%  
78%:LGLLTR/  
93% A4LTR/100%/  
104%:EXELTR/  
186%:4"×6"LTR/  
200%/  
Custom(25-400%)  
Paper Type  
Paper Size  
Plain/Inkjet/  
Glossy(4-Coloror  
3-Color)/  
Plain  
Transparency  
Letter/Legal/  
Letter  
4"(W)×6"(H)  
Brightness  
Contrast  
-
-
+
+
-
+
-
+
Stack/Sort  
Page Layout  
Stack/Sort  
Stack  
Off(1 in 1)/  
Off  
2 in 1/4 in 1(P)/ (1 in 1)  
4 in 1(L)  
No. of Copies  
No. of Copies:01 01  
(01-99)  
After you finish choosing settings using the Options key, the LCD  
shows Press Startand then returns to Menu selections.  
Press Black Start or Color Start if youre finished choosing  
settings.  
OR—  
Press  
or  
to select more settings.  
MAKING COPIES 10 - 5  
 
Enlarge/Reduce  
You can select the following enlargement or reduction ratios.  
Customallows you to enter a ratio from 25% to 400%.  
Press Options  
100%  
104%:EXELTR  
186%:4" × 6"LTR  
200%  
Custom(25-400%)  
93%:A4LTR  
78%:LGLLTR  
50%  
and  
or  
Enlarge/Reduce  
to select  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Enlarge/Reduce.  
Press  
or  
to select the enlargement or reduction ratio  
you want.  
Press Menu/Set.  
OR—  
You can select Customand press Menu/Set.  
Use the dial pad to enter an enlargement or reduction ratio from  
25%to 400%.  
Press Menu/Set.  
(For example, press 5 3 to enter 53%.)  
Press Black Start or Color Start.  
OR—  
6
Press  
or  
for more settings.  
Special Copy Options (2in1 or 4in1) are not available with  
Enlarge/Reduce.  
10 - 6 MAKING COPIES  
   
Paper Type  
You can change the paper type only for the next copy. Select the  
type of media that you are using to get the best print quality.  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Paper Type.  
Press  
or  
to select the type of paper you are using  
(Plain, Inkjet, Glossyor Transparency).  
Press Menu/Set.  
6
If you selected Glossy, press  
Glossy:4-Coloror Glossy:3-Color.  
or  
to select  
Press Menu/Set.  
The print quality of black ink depends on the type of glossy  
paper you are using. Black ink is used when you select  
Glossy:4-Color. If the glossy paper you are using repels the  
black ink, select Glossy:3-Color, which simulates black ink  
by combining the three ink colors.  
7
Press Color Start or Black Start.  
OR—  
Press  
or  
for more settings.  
You can change the default Paper Type setting at any time.  
MAKING COPIES 10 - 7  
   
Paper Size  
You can change the paper size setting only for the next copy.  
You can copy only on Letter, Legal, and Photo Card  
(4"(W)X6"(H)) paper.  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
or  
to select Paper Size.  
Press Menu/Set.  
Press  
or  
to select the size of paper you are using  
(Letter, Legalor 4"(W)×6"(H) ).  
Press Menu/Set.  
6
Press Black Start or Color Start.  
OR—  
Press  
Brightness  
You can adjust the copy brightness to make copies darker or lighter.  
or  
for more settings.  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Brightness.  
-
+
Press  
to make a lighter copy.  
OR—  
Press  
to make a darker copy.  
Press Menu/Set.  
6
Press Black Start or Color Start.  
OR—  
Press  
or  
for more settings.  
10 - 8 MAKING COPIES  
         
Contrast  
You can adjust the copy contrast to help an image look sharper and  
more vivid.  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Contrast.  
-
+
Press  
to decrease the  
contrast.  
OR—  
Press  
to increase the contrast.  
Press Menu/Set.  
6
Press Black Start or Color Start.  
OR—  
Press  
or  
for more settings.  
Sorting copies  
You can sort multiple copies. Pages will be stacked in the order 123,  
123, 123, and so on.  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
6
Press Options and  
Press Menu/Set.  
or  
to select Stack/Sort.  
Press  
or  
to select Sort.  
Press Menu/Set.  
Press Black Start or Color Start.  
OR—  
Press  
or  
for more settings.  
MAKING COPIES 10 - 9  
     
N in 1 copy (Page Layout)  
You can save paper by copying either two or four pages on one  
page. If you want to print a poster, use the scanner glass. Please  
make sure paper size is set to Letteror Legal.  
1
Press  
(Copy) to illuminate it in green.  
2
3
Load your original. (See Load originals on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
or  
to select Page Layout.  
Press Menu/Set.  
Press  
or  
to select 2 in 1, 4 in 1(P), 4 in 1(L),  
(or Off (1 in 1)).  
Press Menu/Set.  
6
Press Black Start or Color Start to scan the original.  
(P) means Portrait and (L) means Landscape.  
For 2 in 1, 4 in 1 (P) or 4 in 1(L), you cannot use the  
Enlarge/Reduce setting.  
2 in 1  
10 - 10 MAKING COPIES  
   
4 in 1 (P)  
(P)  
4 in 1 (L)  
(L)  
If 2 in 1 or 4 in 1 copies are in color, you must use letter or A4  
paper. For the other Special Copies, you must use letter, legal  
or A4 paper.  
If you selected Glossyin the Paper Type setting, 2 in 1 and  
4 in 1 copies are not available.  
2 in 1 or 4 in 1 copies in color are not available with Multiple  
Copies.  
MAKING COPIES 10 - 11  
Changing the default copy settings  
You can change the default copy settings. These settings will stay  
until you change them again.  
Copy Quality  
1
2
Press Menu/Set, 3, 1.  
Press or to select  
Normal, Bestor Fast.  
1.Quality  
Press Menu/Set.  
3
Press Stop/Exit.  
Brightness  
1
2
Press Menu/Set, 3, 2.  
2.Brightness  
Press  
to make a lighter copy.  
OR—  
Press  
to make a darker copy.  
Press Menu/Set.  
3
Press Stop/Exit.  
Contrast  
You can change the contrast to help an image look sharper and more  
vivid.  
1
2
Press Menu/Set, 3, 3.  
3.Contrast  
Press  
to increase the contrast.  
OR—  
Press  
to decrease the contrast.  
Press Menu/Set.  
3
Press Stop/Exit.  
10 - 12 MAKING COPIES  
                   
Color Adjustment  
1
2
Press Menu/Set, 3, 4.  
Press or to select Red,  
Greenor Blue.  
4.Color Adjust  
Press Menu/Set.  
3
4
Press  
to increase the color saturation.  
to decrease the color saturation.  
OR—  
Press  
Press Menu/Set.  
Return to Step 2 to select the next color.  
OR—  
Press Stop/Exit.  
MAKING COPIES 10 - 13  
     
Legal limitations  
Color reproductions of certain originals are illegal and may result in  
either criminal or civil liability. This memorandum is intended to be a  
guide rather than a complete listing of every possible prohibition. In  
case of doubt, we suggest that you check with counsel as to any  
particular questionable originals.  
The following originals issued by the United States/Canadian  
Government or any of its Agencies may not be copied:  
Paper money  
Bonds or other certificates of indebtedness  
Certificates of Deposit  
Internal Revenue Stamps (canceled or uncanceled)  
Selective Service or draft papers  
Passports  
United States/Canadian Postage Stamps (canceled or  
uncanceled)  
Food Stamps  
Immigration Papers  
Checks or drafts drawn by Governmental agencies  
Identifying badges or insignias  
Copyrighted works cannot be copied. Sections of a copyrighted work  
can be copied for ‘fair use.’ Multiple copies would indicate improper  
use.  
Works of art should be considered the equivalent of copyrighted  
works.  
Licenses and Certificates of Title to motor vehicles may not be  
copied under certain state/provincial laws.  
10 - 14 MAKING COPIES  
 
Important information  
11  
Standard telephone and FCC Notices  
These notices are in effect on models sold and  
used in the United States only.  
This equipment is hearing-aid compatible.  
When programming emergency numbers or making test calls to  
emergency numbers:  
Remain on the line and briefly explain to the dispatcher the  
reason for the call before hanging up.  
Perform these activities in the off-peak hours, such as early  
morning or late evening.  
This equipment complies with Part 68 of the FCC rules and the  
requirements adopted by the ACTA. On the backside of this  
equipment is a label that contains, among other information, a  
product identifier in the format US: AAAEQ##TXXXX. If requested,  
this number must be provided to the telephone company.  
You may safely connect this equipment to the telephone line by  
means of a standard modular jack, USOC RJ11C.  
A plug and jack used to connect this equipment to the premises  
wiring and telephone network must comply with the applicable FCC  
Part 68 rules and requirements adopted by the ACTA. A compliant  
telephone cord and modular plug is provided with this product. It is  
designed to be connected to a compatible modular jack that is also  
compliant. See installation instructions for details.  
The REN is used to determine the number of devices that may be  
connected to a telephone line. Excessive RENs on a telephone line  
may result in the devices not ringing in response to an incoming call.  
In most but not all areas, the sum of RENs should not exceed five  
(5.0). To be certain of the number of devices that may be connected  
to a line, as determined by the total RENs, contact the local  
telephone company. For products approved after July 23, 2001, the  
REN for this product is part of the product identifier that has the  
format US:AAAEQ##TXXXX.The digits represented by ## are the  
REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier  
products, the REN is separately shown on the label.  
IMPORTANT INFORMATION 11 - 1  
     
If this equipment causes harm to the telephone network, the  
telephone company will notify you in advance that temporary  
discontinuance of service may be required. But if advance notice  
isn’t practical, the telephone company will notify the customer as  
soon as possible. Also, you will be advised of your right to file a  
complaint with the FCC if you believe it is necessary.  
The telephone company may make changes in its facilities,  
equipment, operations or procedures that could affect the operation  
of the equipment. If this happens the telephone company will provide  
advance notice in order for you to make necessary modifications to  
maintain uninterrupted service.  
If trouble is experienced with this equipment, for repair or warranty  
information, please contact Brother Customer Service. (See Brother  
numbers on page i.) If the equipment is causing harm to the  
telephone network, the telephone company may request that you  
disconnect the equipment until the problem is resolved.  
Connection to party line service is subject to state tariffs. Contact the  
state public utility commission, public service commission or  
corporation commission for information.  
If your home has specially wired alarm equipment connected to the  
telephone line, ensure the installation of this equipment does not  
disable your alarm equipment. If you have questions about what will  
disable alarm equipment, call your telephone company or a qualified  
installer.  
If you are not able to solve a problem with your machine, call Brother  
Customer Service. (See Brother numbers on page i.)  
WARNING  
For protection against the risk of electrical shock, always disconnect  
all cables from the wall outlet before servicing, modifying or installing  
the equipment.  
This equipment may not be used on coin service lines provided by  
the telephone company or connected to party lines.  
Brother cannot accept any financial or other responsibilities that may  
be the result of your use of this information, including direct, special  
or consequential damages. There are no warranties extended or  
granted by this original.  
11 - 2 IMPORTANT INFORMATION  
WARNING  
This machine has been certified to comply with FCC standards,  
which are applied to the USA only. A grounded plug should be  
plugged into a grounded AC outlet after checking the rating of the  
local power supply for the machine to operate properly and safely.  
Federal Communications Commission (FCC)  
Declaration of Conformity (USA only)  
Responsible Party: Brother International Corporation  
100 Somerset Corporate Boulevard  
Bridgewater, NJ 08807-0911 USA  
TEL: (908) 704-1700  
declares, that the products  
Product Name: FAX-1820C and MFC-3220C  
comply with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) This device may not cause harmful  
interference, and (2) this device must accept any interference  
received, including interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits  
for a Class B digital device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment  
generates, uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Call the dealer or an experienced radio/TV technician for help.  
IMPORTANT INFORMATION 11 - 3  
 
Important  
Changes or modifications not expressly approved by Brother  
Industries, Ltd. could void the user’s authority to operate the  
equipment.  
Industry Canada Compliance Statement  
(Canada only)  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme  
NMB-003 du Canada.  
LAN connection  
Caution  
Caution:  
Do not connect this product to a LAN connection that is subject to  
over-voltages.  
®
International ENERGY STAR Compliance  
Statement  
®
The purpose of the International ENERGY STAR Program is to  
promote the development and popularization of energy-efficient  
office equipment.  
®
As an ENERGY STAR Partner, Brother Industries, Ltd. has determined  
that this product meets the ENERGY STAR guidelines for energy  
®
efficiency.  
11 - 4 IMPORTANT INFORMATION  
       
Important safety instructions  
1
2
3
4
Read all of these instructions.  
Save them for later reference.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not  
use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
5
6
Do not use this product near water.  
Do not place this product on an unstable cart, stand, or table.  
The product may fall, causing serious damage to the product.  
7
Slots and openings in the cabinet and the back or bottom are  
provided for ventilation; to ensure reliable operation of the  
product and to protect it from overheating, these openings must  
not be blocked or covered. The openings should never be  
blocked by placing the product on a bed, sofa, rug, or other  
similar surface. This product should never be placed near or  
over a radiator or heater. This product should never be placed  
in a built-in installation unless proper ventilation is provided.  
8
9
This product should be operated from the type of power source  
indicated on the label. If you are not sure of the type of power  
available, call your dealer or local power company.  
Use only the power cord supplied with this machine.  
This product is equipped with a 3-wire grounded plug, a plug  
having a third (grounded) pin. This plug will only fit into a  
grounded power outlet. This is a safety feature. If you are unable  
to insert the plug into the outlet, call your electrician to replace  
your obsolete outlet. Do not defeat the purpose of the grounded  
plug.  
10 Do not allow anything to rest on the power cord. Do not place  
this product where people can walk on the cord.  
11 If an extension cord is used with this product, make sure that the  
total ampere ratings on the products plugged into the extension  
cord do not exceed the extension cord ampere rating. Also,  
make sure that the total of all products plugged into the AC  
power outlet does not exceed 15 amperes (USA only).  
IMPORTANT INFORMATION 11 - 5  
   
12 Do not place anything in front of the machine that will block  
received faxes. Do not place anything in the path of received  
faxes.  
13 Wait until pages have exited the machine before picking them  
up.  
14 Never push objects of any kind into this product through cabinet  
slots, since they may touch dangerous voltage points or short  
out parts resulting in the risk of fire or electric shock. Never spill  
liquid of any kind on the product. Do not attempt to service this  
product yourself because opening or removing covers may  
expose you to dangerous voltage points and other risks and  
may void your warranty. Refer all servicing to a Brother  
Authorized Service Center. For the location of your nearest  
Brother Authorized Service Center, please call In USA:  
1-800-284-4357 or In Canada: 1-877-BROTHER. (See Brother  
15 Unplug this product from the AC power outlet and refer servicing  
to Authorized Service Personnel under the following conditions:  
When the power cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when the operating  
instructions are followed. Adjust only those controls that are  
covered by the operating instructions. Improper adjustment  
of other controls may result in damage and will often require  
extensive work by a qualified technician to restore the  
product to normal operation.  
If the product has been dropped or the cabinet has been  
damaged.  
If the product exhibits a distinct change in performance,  
indicating a need for service.  
16 To protect your product against power surges, we recommend  
the use of a power protection device (Surge Protector).  
11 - 6 IMPORTANT INFORMATION  
Trademarks  
The Brother logo is a registered trademark of Brother Industries, Ltd.  
Brother is a registered trademark of Brother Industries, Ltd.  
Multi-Function Link is a registered trademark of Brother International  
Corporation.  
© Copyright 2003 Brother Industries, Ltd. All rights reserved.  
Windows and Microsoft are registered trademarks of Microsoft in the  
U.S. and other countries.  
Macintosh is a registered trademark of Apple Computer, Inc.  
PaperPort and TextBridge are registered trademarks of ScanSoft, Inc.  
Presto! PageManager is a registered trademark of NewSoft  
Technology Corporation.  
Each company whose software title is mentioned in this manual has  
a Software License Agreement specific to its proprietary programs.  
All other brand and product names mentioned in this User’s  
Guide are registered trademarks of their respective companies.  
IMPORTANT INFORMATION 11 - 7  
 
Troubleshootingandroutine  
maintenance  
12  
Troubleshooting  
IMPORTANT  
For technical help, you must call the country where you bought the  
machine. Calls must be made from within that country.  
Error messages  
As with any sophisticated office product, errors may occur. If this  
happens, your machine identifies the problem and displays an error  
message. The most common error messages are shown below.  
You can correct most problems by yourself. If you need additional  
help, call the Brother fax back system (USA only).  
In USA only: 1-800-521-2846  
ERROR MESSAGES  
ERROR  
CAUSE  
ACTION  
MESSAGE  
Check  
Cartridge  
An ink cartridge is not properly installed.  
Take out the ink cartridge and put it  
in again seating it properly.  
Check  
Original  
The original was longer than 35.4 inches.  
Paper is not the correct size.  
Check Paper  
Size  
Reload the correct size of paper  
(Letter or Legal ), and then press  
Black Start or Color Start.  
Check Paper  
Comm.Error  
The machine is out of paper.  
Add paper, and then press Black  
Start or Color Start.  
The paper is jammed in the machine.  
Poor phone line quality caused a  
communication error.  
Try the call again. If the problem  
continues, call the telephone  
company and ask them to check  
your phone line.  
Connection  
Fail  
You tried to poll a fax machine that is not in  
Polled Waiting mode.  
Check the other fax machine’s  
polling setup.  
Cover Open  
Control panel cover or top cover is not closed Open, then close the covers.  
completely.  
Disconnected  
The other person or other person’s fax  
machine stopped the call.  
Try to send or receive again.  
12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
             
ERROR MESSAGES  
ERROR  
CAUSE  
ACTION  
MESSAGE  
Data Remains  
Print data remains in the machine’s memory. Re-start printing from your  
computer.  
Print data remains in the machine’s memory. Press Stop/Exit. The machine will  
The USB cable was unplugged while the  
computer was sending the data to the  
machine.  
cancel the job and eject the page  
that is being printed.  
DR Mode in  
Use  
The machine is set to Distinctive Ring mode. Set Distinctive Ring to Off.  
You can not change the Receive Mode from  
Manual to another mode.  
High  
Temperature  
The print heads are too warm.  
Allow the machine to cool down.  
Ink Empty  
One or more of the ink cartridges is empty.  
The machine will stop all print operations.  
While memory is available, black and white  
faxes will be received into memory. If a  
sending machine has a color fax, the  
machine’s ‘handshake’ will request that the  
fax be sent as black and white. If the sending  
machine has the ability to convert it, the color  
fax will be received into memory as a black  
and white fax.  
Replace the ink cartridges.  
Instert  
Original  
The original was inserted properly.  
Allow the machine to warm up.  
Call Brother Customer Service.  
Low  
Temperature  
The print heads are too cold.  
MachineError The machine has a mechanical problem.  
XX  
In USA:  
1-800-284-4329  
In Canada: 1-877-BROTHER  
In Montreal: (514) 685-6464  
Near Empty  
One or more of the ink cartridges are running Order a new ink cartridge.  
out of ink. If a sending machine has a color  
fax, the machine’s ‘handshake’ will request  
that the fax be sent as black and white. If the  
sending machine has the ability to convert it,  
the color fax will be received into memory as  
a black and white fax.  
No Response/  
Busy  
The number you dialed does not answer or is Verify the number and try again.  
busy.  
Not  
Registered  
You tried to access a One-Touch or  
Speed-Dial number that is not programmed.  
Set up the One-Touch orSpeed-Dial  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2  
 
ERROR MESSAGES  
ERROR  
CAUSE  
ACTION  
MESSAGE  
Out of Memory You can’t store data in the memory.  
(May occur when  
the machine is  
(Fax sending or copy operation in  
process)  
Press Stop/Exit and wait until the  
other operations in progress finish  
and then try again.  
used as a printer)  
OR—  
Clear the data in the memory. (See  
(Printing operation in process)  
Reduce print resolution.  
OR—  
Clear the data in the memory. (See  
10-2.)  
Paper Jam  
The paper is jammed in the machine.  
12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
 
Original jam  
If the original is jammed, follow the steps below.  
Original is jammed inside the front of the control panel.  
1
2
Remove any paper from the ADF that is not jammed.  
Pull the jammed original out toward the front of the machine.  
3
Press Stop/Exit.  
Original is jammed inside the back of the control panel.  
1
2
3
Remove any paper from the ADF that is not jammed.  
Open the control panel cover.  
Pull the jammed original out toward the back of the machine.  
Control Panel Cover  
4
Close the control panel cover.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4  
       
Printer jam or paper jam  
Remove the jammed paper depending on where it is jammed in the  
machine.  
Paper is jammed inside the front of the machine.  
1
Pull the paper toward you.  
Paper is jammed in the paper tray  
1
Remove any paper from the paper tray that is not jammed.  
Paper Tray  
12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
           
2
Pull up the jammed paper to remove it.  
If it is difficult to pull the jammed paper, try to pull it while holding  
down the Paper Release Lever.  
Paper Release Lever  
Paper is jammed inside the paper tray  
Pull the paper tray out of the machine.  
1
Paper Tray  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6  
 
2
Pull up the jammed paper to remove it.  
Jammed paper  
Paper is jammed inside the machine.  
1
Open the control panel cover by lifting it toward you, and then lift  
the top cover toward the back.  
2
3
Remove the jammed paper.  
If the jammed paper is under the Print Head, unplug the  
machine, and then you can move the Print Head to remove the  
paper.  
Close top cover and the control panel cover.  
12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
 
If you are having difficulty with your machine  
If you think there is a problem with your machine or the way your  
faxes look, make a copy first. If the copy looks good, the problem is  
probably not your machine. Check the chart below and follow the  
troubleshooting tips.  
DIFFICULTY  
SUGGESTIONS  
Printing or Receiving Faxes  
Condensed print and white  
This can be caused by static or interference on the telephone line. You  
streaks across the page or the can make a copy using the BlackStart key to see if the same problem  
top and bottom of sentences  
are cut off.  
occurs. If the copy looks bad, call Brother Customer Service at  
1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514)  
685-6464 (in Montreal).  
Poor quality print.  
Make sure the Printer Driver or Paper Type setting in the menu matches  
the type of paper you are using. (See Media Type on page 1-6 in  
Software User’s Guide on the CD-ROM and Setting the Paper Type on  
page 4-6.) If you are using plain paper, try using the types of  
recommended paper. (See About paper on page 2-3.) Don’t handle the  
paper until the ink is dry. Adjust the Vertical Alignment. (See Print  
Smudged stain at the top  
center of the printed page.  
Make sure the paper is not too thick or not curled. (See About paper on  
Printing is too dark or too light. Make sure your ink cartridges are fresh. Cartridges are good for up to  
two years, after that the ink may become clogged. Cartridge expiration  
dates are printed on the package. Make sure the Printer Driver matches  
the type of paper you are using. (See Media Type on page 1-6 in  
Software User’s Guide on the CD-ROM.) Try using the recommended  
types of paper. (See About paper on page 2-3.) The recommended  
environment for your machine is between 68°F to 91°F.  
Printing appears dirty or ink  
seems to run.  
Make sure you are using the proper types of paper. (See About paper  
on page 2-3.) Don’t handle the paper until the ink is dry.  
The recommended environment for your machine is between 68°F to  
91°F.  
White horizontal lines appear  
in text or graphics.  
Clean the print heads. (See Cleaning the print head on page 12-11.)  
Stains appear on the reverse  
side or at the bottom of the  
page  
Make sure the Printer Platen is not dirty with ink. (See Cleaning the  
Vertical black lines when  
receiving.  
The sender’s scanner may be dirty. Ask the sender to make a copy to  
see if the problem is on with the sending machine. Try receiving from  
another fax machine.  
If the problem continues, call Brother Customer Service at  
1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or  
(514) 685-6464 (in Montreal).  
Received color fax prints only  
in black and white.  
Replace the color ink cartridges that are empty or nearly empty, and  
then ask the other person to send the color fax again. (See Replacing  
the ink cartridges on page 12-20.) Check that Fax Storage is set to OFF.  
Left and Right margins are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto  
off.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8  
   
DIFFICULTY  
SUGGESTIONS  
Phone Line or Connections  
The machine does not answer Make sure the machine is in the correct receiving mode for your setup.  
when called.  
(See Basic receiving operations on page 5-1.) Check for a dial tone. If  
possible, call your machine to hear it answer. If there is still no answer,  
check the telephone line cord connection. If there is no ringing when you  
call your machine, ask your telephone company to check the line.  
Sending Faxes  
Poor sending quality.  
Try changing your resolution to FINEor S.FINE. Make a copy to check  
your machine’s scanner operation.  
Transmission Verification  
Report says ‘Result:NG’ or  
‘Result:ERROR’.  
There is probably temporary noise or static on the line. Try sending the  
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the  
Transmission Verification Report, your machine may be out of memory.  
To gain extra memory, you can turn off Fax Storage (see Setting Fax  
Storage on page 8-3), print fax messages in memory (see Printing a fax  
from the memory on page 5-6) or cancel a Delayed Fax or Polling Job  
continues, ask the telephone company to check your phone line.  
Vertical black lines when  
sending.  
If the copy you made shows the same problem, your scanner is dirty.  
Handling Incoming Calls  
machine ‘Hears’ Voice as  
CNG Tone.  
If your machine is set to Easy Receive ON, it is more sensitive to  
sounds. Your machine may mistakenly interpret certain voices or music  
on the line as a calling fax machine and respond with fax receiving  
tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this  
problem by turning Easy Receive to OFF. (See Easy Receive  
Sending a Fax Call to the  
machine.  
If you answered at the machine, press Black Start and hang up  
immediately. If you answered on an extension phone, press your Fax  
Receive Code (default setting is ( 51). When your machine answers,  
hang up.  
Custom features on a single  
line.  
If you have Call Waiting/Caller ID with the MFC-3220C, or Call Waiting,  
Ring Master, Voice Mail, an alarm system or any other custom feature  
on a single phone line with your machine, it may create a problem  
sending or receiving fax data.  
For example: If you are sending or receiving a fax message while a  
custom feature signal comes through on the line, the signal can  
temporarily interrupt or disrupt the fax data. Brother’s ECM feature  
should help overcome this problem. This condition is related to the  
telephone system industry and is common to all devices that send and  
receive data on a single, shared line with custom features. If avoiding a  
slight interruption is crucial to your business, we recommend a separate  
phone line with no custom features.  
Printer Difficulties (MFC-3220C only)  
Horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 12-11.) If  
or graphics.  
you clean the print heads five times and the print has not improved, call  
Brother Customer Service at 1-800-284-4329 (in USA),  
1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).  
Scanning Difficulties (MFC-3220C only)  
TWAIN errors appear while  
scanning.  
Make sure the Brother TWAIN driver is selected as the primary source.  
In PaperPort, click Scan in the File menu and select the Brother TWAIN  
driver.  
12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
           
DIFFICULTY  
SUGGESTIONS  
Software Difficulties (MFC-3220C only)  
Cannot perform ‘2 in 1 or 4 in 1’ Check that the paper size setting in the application and in the printer  
printing.  
driver are the same.  
Cannot print when using Paint Try setting the Display setting to ‘256 colors.’  
Brush.  
Cannot print when using  
Adobe Illustrator.  
Try to reduce the print resolution.  
Thick lines and thin lines  
1. Open the ‘Basic’ tab in the printer driver.  
appear alternately. (banding)  
2. Click ‘Setting’ in the Basic tab of the printer driver.  
3. Turn OFF ‘Bi-Directional Printing’ by un-checking it.  
(See Bi-Directional Printing on page 1-7 in Software User’s Guide on the  
CD-ROM.)  
There are some dense lines.  
Printing is slow.  
Check ‘Reverse Order’ in the Basic tab of the printer driver.  
In the ‘Color’ tab from the ‘Advanced’ tab in the printer driver, uncheck  
the Color Enhancement.  
True2Life® is not working  
properly.  
If the image data is not full color in your application (Such as 256 color),  
True2Life® will not work. Please use at least 24 bit color data with the  
True2Life® feature.  
‘MFC is Busy’ or ‘MFC  
Connect Failure’ Error  
Message appears.  
Make sure the machine is not showing an error message on the LCD.  
‘MFC Connect Failure’  
If the MFC is not connected to your PC and you have loaded the Brother  
software, the PC will show 'MFC Connect Failure' each time you restart  
Windows®. You can ignore this message or you can turn it off as follows.  
Double-click "\tool\warnOff.REG" from the supplied CD-ROM.  
The Scan key on the MFC's control panel will not work unless you restart  
your PC with the MFC connected.  
To turn it back on, Double-click "\tool\WarnOn.REG" from the supplied  
CD-ROM.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10  
How to improve print quality  
Cleaning the print head  
To ensure good print quality, the machine will regularly clean the  
print head. You can start the cleaning process when needed.  
Clean the print head and ink cartridges if you get a horizontal line in  
the text or graphics on your printed pages. You can clean two colors  
at a time (Black/Cyan, Yellow/Magenta), or all four colors at once.  
Cleaning the print head consumes ink. Cleaning too often uses ink  
unnecessarily.  
WARNING  
Do NOT clean the print head by touching it with your hand or a  
cloth.  
1
2
Press Ink.  
Press  
or  
to select Cleaning.  
Press Menu/Set.  
Press or  
Press Menu/Set.  
3
to select the color you want to clean.  
The machine will clean the print head. When cleaning is  
finished, the machine will go back standby mode automatically.  
If you clean the print head at least five times and the print has  
not improved, call Brother your dealer for service.  
Print Quality Check  
If the print quality is not good, you can print a Print Quality Check  
Sheet to help you find the settings you may need to change.  
1
2
Press Menu/Set, 4.  
Press Color Start.  
The machine begins printing the  
Print Quality Check Sheet.  
4.Test Print  
3
Check the sheet to see if the quality and alignment are OK by  
following STEPs A and B.  
12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
           
STEP A: Color block quality check  
The LCD shows:  
Is Step “A” OK?  
1.Yes 2.No  
4
5
Check the quality of the four color  
blocks on the sheet. (Black/Cyan/Yellow/Magenta).  
If all lines are clear and visible, press 1 (Yes) to go to STEP B.  
OR—  
If you can see missing short lines as shown below, press 2 (No).  
OK  
Poor  
The LCD will ask you if the print  
quality is OK for each color.  
Black OK?  
1.Yes 2.No  
6
Press 2 (No) for any color with a  
problem.  
The LCD shows:  
Press 1 (Yes). The machine will  
start cleaning the colors.  
Start Cleaning?  
1.Yes 2.No  
7
8
After cleaning is finished, press Black Start or Color Start.  
The machine will start printing the Print Quality Check Sheet  
again and then return to STEP A.  
If STEP A is OK, press 1 to proceed to STEP B.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12  
STEP B: Alignment Check  
The LCD shows:  
Is Step “B” OK?  
1.Yes 2.No  
9
Check the 600 dpi and 1200 dpi test  
prints to see if number 5 most closely matches number 0. If the  
number 5 sample of both the 600 dpi and 1200 dpi are the best  
matches, press 1 (Yes) to finish STEP B.  
OR—  
If another test print number is a better match for either 600 dpi  
or 1200 dpi, press 2 (No) to select it.  
10 For 600 dpi, press the number of the  
test print that most closely matches  
the number 0 sample (1-8).  
600dpi Adjust  
Select Best #  
11 For 1200 dpi, press the number of  
the test print that most closely  
matches the number 0 sample  
(1-8).  
1200dpi Adjust  
Select Best #  
12 Repeat Steps 1 and 2 (in Print Quality Check) to print another  
sample Print Quality Check Sheet and then check it.  
13 Press Stop/Exit.  
When an ink head nozzle is  
clogged the printed sample  
looks like this.  
After the ink head nozzle is  
cleaned, the horizontal lines  
are gone.  
12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
If you still see missing ink in this Print Quality Check Sheet, repeat  
the cleaning and test print procedures at least five times. If ink is still  
missing after the fifth cleaning and test print, replace the ink cartridge  
for the clogged color. (Perhaps the ink cartridge was in your machine  
over six months or the expiration date written on the cartridge  
package has passed. Or, the ink may not have been stored properly  
before use.)  
After replacing the ink cartridge, check it by printing another Print  
Quality Check Sheet. If the problem still exists, repeat the cleaning  
and test print procedures at least five times for the new ink cartridge.  
If ink is still missing, call Brother Customer Service.  
Caution  
Do NOT touch the print head. Touching the print heads may cause  
permanent damage and may void the print head’s warranty.  
Checking the ink volume  
You can check the ink that is left in the cartridge.  
1
2
Press Ink.  
Press  
Ink Volume.  
or  
to select  
Ink Volume  
Bk:-  
Press Menu/Set.  
Press  
color you want to check.  
The LCD shows the ink volume.  
Press Stop/Exit.  
3
4
or  
to select the  
+
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14  
   
Packing and shipping the machine  
Whenever you transport the machine, use the packing materials that  
came with your machine. If you do not pack the machine properly,  
you could void your warranty.  
Caution  
Do NOT unplug the machine after a print job until you hear the final  
click.  
1
First, remove all the ink cartridges and attach the white shipping  
attaching the white shipping cover, press all the ink cartridge  
covers down.  
To attach the white shipping cover  
Caution  
If you are not able to find the shipping cover, do NOT remove the ink  
cartridges before shipping. It is essential that the machine be  
shipped with either the shipping cover or the ink cartridges in  
position. Shipping without them will cause damage to your machine  
and may void your warranty.  
2
Unplug the machine from the telephone wall jack and remove  
the telephone line cord from machine.  
3
4
Unplug the machine from the AC outlet.  
Unplug the USB cable from the machine, if it is connected.  
12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
   
5
Attach the yellow protective bar.  
ProtectiveYellow Bar  
6
7
Remove the paper tray and output paper support, ADF  
Document Output support and ADF Document support. If your  
machine is a fax model, remove the handset and handset curled  
cord.  
If you are packing the machine for the Brother Exchange  
Service, keep these items and return only the machine.  
Wrap the machine in the bag and place it in the original carton  
with the original packing material.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16  
8
Pack the printed materials in the original carton as shown below.  
Do not pack the used ink cartridges in the carton.  
If you are returning your machine to Brother as part of the  
Exchange Service, pack only the machine. Keep all separate  
parts and printed materials to use with your “Exchange”  
machine.  
9
Close the carton.  
12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
Routine maintenance  
Cleaning the scanner  
Unplug the machine, and then open the control panel cover. Clean  
the flat white pressure bar and the glass strip below the bar with  
isopropyl alcohol on a lint-free cloth.  
White Bar  
Glass Strip  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18  
       
Cleaning the machine printer platen  
WARNING  
Be sure to unplug the machine from the AC power outlet before  
cleaning the printer platen.  
Be careful not to touch the paper feed star wheels, flat cable and  
encode film.  
When you want to clean your machine printer platen, wipe it with  
a lint free cloth that is dry.  
Paper Feed Star Wheel  
Encode Film  
Do NOT Touch!  
Do NOT Touch!  
Flat Cable  
Do NOT Touch!  
Clean Here  
12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
   
Replacing the ink cartridges  
Your machine is equipped with an ink dot counter that automatically  
monitors the ink level in each color cartridge. When the counter  
detects an ink cartridge is running out of ink, the machine will notify  
you with a message on the LCD.  
The LCD shows you which color cartridges are low or empty. Be sure  
to follow the LCD prompts so you replace the color cartridges in the  
appropriate order.  
When the ink cartridges are running low, you must use the Ink  
key to begin the cartridge replacement (Steps 1 to 3). If the ink  
is empty, skip to Step 3.  
1
2
Press Ink.  
Press  
or  
to select Replace Ink.  
Press Menu/Set.  
If one or more ink cartridges are empty, for example Black, the  
LCD shows Pls Open Cover.  
3
4
Open the control panel cover, and then lift the top cover.  
Push the appropriate colored ink cartridge covers and remove  
the used ink cartridge.  
USH  
PUSH  
PUSH  
PUSH  
Ink Cartridge Covers  
5
Open the new ink cartridge bag for the color shown on the LCD,  
and then take out the ink cartridge.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 20  
     
6
Hold the new ink cartridge as shown in the illustration, and then  
peel the sealing tape from the side of the ink cartridge.  
Carefully peel the tape in the direction away from you.  
Peel in the direction  
away from you!  
Opening  
To prevent spilling ink and staining your hands and clothing,  
remove the sealing tape gently.  
7
8
Each color has its own correct position. Insert each new ink  
cartridge into the carriage.  
After installing the ink cartridges, close the top cover and control  
panel cover. Your machine prepares for a “head cleaning” and  
goes online.  
The LCD prompts you to verify that you removed the ink  
cartridge for each color. Example: Have you removed Blck?  
1.Yes 2.No.  
9
If you removed the ink cartridge, press 1  
OR—  
If you did not remove the ink cartridge, press 2.  
The LCD prompts you to verify that the ink cartridge was a new  
one. Example: Changed to new Blck? 1.Yes 2.No.  
10 If the ink cartridge you installed is not a brand new one, please  
be sure to press 2.  
OR—  
For each new cartridge, press 1 on the dial pad to automatically  
reset the ink dot counter for that color . (The ink dot counter  
enables the machine to notify you when a color is running low.)  
The machine will enter a cleaning cycle for approximately 3  
minutes for each replaced cartridge. The LCD alternately shows  
Cleaningand Please Wait.  
When the machine completes the cleaning cycle, the LCD  
returns to Standby mode condition.  
12 - 21 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
WARNING  
If ink gets in your eyes, irrigate them with water immediately and call  
a doctor if you are concerned.  
Caution  
DO NOT remove ink cartridges if you do not need to replace  
them. If you do so, it may reduce the ink quantity and the printer  
will not know the quantity of ink left in the cartridge.  
DO NOT shake the ink cartridges, because the ink may spill when  
you take off the sealing tape.  
If ink stains your body or clothing, wash with soap or detergent  
immediately.  
If you install an ink cartridge in the wrong color position, you must  
clean the print head several times before you start printing (after  
correcting the cartridge installation) because the colors were  
mixed.  
Once you open an ink cartridge, install it in the machine and use  
it up within six months of installation. Use unopened ink  
cartridges by the expiration date written on the cartridge  
package.  
Brother strongly recommends that you do not refill the ink  
cartridges provided with your machine. We also strongly  
recommend that you continue to use only Genuine Brother Brand  
replacement ink cartridges. Using or attempting to use potentially  
incompatible inks and/or cartridges in your machine may cause  
damage to the machine itself and/or it may result in unsatisfactory  
print quality. Our warranty coverage does not apply to any  
problem that was caused by the use of unauthorized third party  
ink and/or cartridges. To protect your investment and guarantee  
your print quality please continue to replace consumed ink  
cartridges with only Genuine Brother Branded Supplies.  
If the Ink Emptymessage is on the display after you have  
installed ink cartridges, check that the ink cartridges are  
installed properly.  
If you still cannot solve a problem with your machine, call Brother  
Customer Service. (See Brother numbers on page i.)  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 22  
Glossary  
G
ADF (automatic document feeder) The original can be placed in  
the ADF and scanned one page at a time automatically.  
Auto Reduction Reduces the size of incoming faxes.  
Automatic fax transmission (MFC-3220C only) Sending a fax  
without picking up the handset of an external phone.  
Automatic fax transmission (FAX-1820C only) Sending a fax  
without picking up the handset of the machine or pressing Hook.  
Automatic Redial A feature that enables your machine to redial the  
last fax number after five minutes if the fax did not go through  
because the line was busy.  
Backup Print Your machine prints a copy of every fax that is  
received and stored in memory.This is a safety feature so you will  
not lose messages during a power failure.  
Batch Transmission (Black and white faxes only) As a cost  
savings feature, all delayed faxes to the same fax number will be  
sent as one transmission.  
Brightness Changing the Brightness makes the whole image  
lighter or darker.  
Beeper Volume Volume setting for the beep when you press a key  
or make an error.  
Broadcasting The ability to send the same fax message to more  
than one location.  
Cancel Job Cancels a programmed job, like Delayed Fax or  
Polling.  
CNG tones The special tones (beeps) sent by fax machines during  
automatic transmission to tell the receiving machine that a fax  
machine is calling.  
Coding method Method of coding the information contained in the  
original. All fax machines must use a minimum standard of  
Modified Huffman (MH). Your machine is capable of greater  
compression methods, Modified Read (MR), Modified Modified  
Read (MMR) and JPEG, if the receiving machine has the same  
capability.  
G - 1 GLOSSARY  
 
Communication error (or Comm. Error) An error during fax  
sending or receiving, usually caused by line noise or static.  
Compatibility group The ability of one fax unit to communicate  
with another. Compatibility is assured between ITU-T Groups.  
Contrast Setting to compensate for dark or light originals, by  
making faxes or copies of dark originals lighter and light originals  
darker.  
Delayed Fax Sends your fax at a specified later time that day.  
Distinctive Ring A subscriber service purchased from the  
telephone company that gives you another phone number on an  
existing phone line. The Brother machine uses the new number to  
simulate a dedicated fax line.  
Dual Access Your machine can scan outgoing faxes or scheduled  
jobs into memory at the same time it is sending a fax or receiving  
or printing an incoming fax.  
Easy Receive Enables your machine to respond to CNG tones if  
you interrupt a fax call by answering it.  
ECM (Error Correction Mode) Detects errors during fax  
transmission and resends the pages of the fax that had an error.  
Extension phone A telephone on the fax number that is plugged  
into a separate wall jack.  
External phone A TAD (telephone answering device) or telephone  
that is plugged into the EXT jack of the machine.  
F/T Ring Time The length of time that the Brother machine rings  
(when the Receive Mode setting is Fax/Tel) to notify you to pick  
up a voice call that it answered.  
Fax Forwarding Sends a fax received into the memory to another  
pre-programmed fax number.  
Fax Receive Code Press this code ( 5 1) when you answer a fax  
call on an extension or external phone.  
Fax Storage You can print stored faxes later or retrieve them from  
another location using Fax Forwarding or Remote Retrieval  
operations.  
Fax tones The signals sent by sending and receiving fax machines  
while communicating information.  
GLOSSARY G - 2  
Fax/Tel You can receive faxes and telephone calls. Do not use this  
mode if you are using a telephone answering device (TAD).  
Fine resolution Resolution is 203 × 196 dpi. It is used for small print  
and graphs.  
Gray scale The shades of gray available for copying and faxing  
photographs.  
Group number A combination of One-Touchand Speed-Dial  
numbers that are stored on a One-Touch key or in a Speed-Dial  
location for Broadcasting.  
Help list A printout of the complete Menu table that you can use to  
program your machine when you do not have the User’s Guide  
with you.  
Fax Journal Lists information about the last 200 incoming and  
outgoing faxes. TX means Transmit. RX means Receive.  
Journal Period The pre-programmed time period between  
automatically printed Fax Journal Reports. You can print the Fax  
Journal on demand without interrupting the cycle.  
LCD (liquid crystal display) The display screen on the machine  
that shows interactive messages during On-Screen Programming  
and shows the date and time when the machine is idle.  
Manual fax (MFC-3220C only) When you lift the handset of your  
external telephone or press Hook so you can hear the receiving  
fax machine answer before you press Black Start or Color  
Start to begin transmission.  
Manual fax (FAX-1820C only) When you lift the handset of the  
machine or press Hook so you can hear the receiving fax  
machine answer before you press Black Start or Color Start  
to begin transmission.  
Menu mode Programming mode for changing your machine’s  
settings.  
MFL-Pro Suite (MFC-3220C only) Turns your machine into a  
printer and a scanner if connected to your computer.  
OCR (optical character recognition) (MFC-3220C Only) The  
bundled ScanSoft® TextBridge® software application converts an  
image of text to text you can edit.  
G - 3 GLOSSARY  
One-Touch Keys on the machine’s control panel where you can  
store numbers for easy dialing. You can store a second number  
on each key if you press Shift and the One-Touch Key together.  
Out of Paper Reception Receives faxes into the machine’s  
memory when the machine is out of paper.  
Overseas Mode Makes temporary changes to the fax tones to  
accommodate noise and static on overseas phone lines.  
Paging Feature enables your machine to call your pager when a fax  
is received into its memory.  
Pause Allows you to place a 3.5 second delay in the dialing  
sequence stored on One-Touch keys and Speed-Dial numbers.  
Press Redial/Pause as many times as needed for longer  
pauses.  
Photo resolution A resolution setting that uses varying shades of  
gray for the best representation of photographs.  
Polling The process of a fax machine calling another fax machine  
to retrieve waiting fax messages.  
Pulse A form of rotary dialing on a telephone line.  
Quick Dial List A listing of names and numbers stored in  
One-Touch and Speed-Dial memory, in numerical order.  
Real Time Transmission When memory is full, you can send faxes  
in real time.  
Remaining jobs You can check which jobs are waiting in memory  
and cancel jobs individually.  
Remote Access Code Your own four-digit code (--- ) that allows  
you to call and access your machine from a remote location.  
Remote Retrieval Access The ability to access your machine  
remotely from a touch tone phone.  
Resolution The number of vertical and horizontal lines per inch.  
See: Standard, Fine, Super Fine and Photo.  
Ring Delay The number of rings before the machine answers in  
Fax Onlymode.  
Ring Volume Volume setting for the machine’s ring.  
GLOSSARY G - 4  
Scanning The process of sending an electronic image of a paper  
original into your computer.  
Search An electronic, alphabetical listing of stored One-Touch,  
Speed-Dial and Group numbers.  
Speed-Dial A pre-programmed number for easy dialing. You must  
press the Search/Speed Dial key and then #, and the two digit  
code to start the dialing process.  
Standard resolution 203 x 97 dpi. It is used for regular size text  
and quickest transmission.  
Station ID The stored information that appears on the top of faxed  
pages. It includes the sender’s name and fax number.  
Super Fine resolution 392 x 203 dpi. Best for very small print and  
line art.  
TAD (telephone answering device) You can connect an external  
device or answering machine to the EXT. jack of the machine.  
Telephone Answer Code (Fax/Tel mode only) When the  
machine answers a voice call, it pseudo/double-rings. You can  
pick up at an extension phone by pressing this code (# 5 1).  
Temporary settings You can select certain options for each fax  
transmission and copy without changing the default settings.  
Tone A form of dialing on the telephone line used for Touch Tone  
telephones.  
Transmission The process of sending faxes over the phone lines  
from your machine to the receiving fax machine.  
Transmission Verification Report A listing of each transmission,  
that shows its date, time and number.  
User Settings A printed report that shows the current settings of the  
machine.  
G - 5 GLOSSARY  
4
Specifications  
S
Product description  
General  
Memory Capacity  
8 MB  
Automatic Document  
Feeder (ADF)  
Up to 20 pages  
Temperature: 68°F - 86°F(20°C - 30°C)  
Humidity: 50% - 70%  
Paper: 20 lb Letter size  
100 Sheets (20 lb)  
Paper Tray  
Printer Type  
Print Method  
LCD (Liquid Crystal  
Display)  
Ink Jet  
Piezo with 75 × 4 nozzles  
16 characters × 1 line  
Power Source  
Power Consumption  
120V AC 50/60Hz  
(MFC-3220C)  
Minimum:  
Standby:  
Peak:  
4W or less  
9W or less (25°C)  
Under 32 watts  
Power Consumption  
(FAX-1820C)  
Minimum:  
Standby:  
Peak:  
5W or less  
13W or less (25°C)  
Under 35 watts  
SPECIFICATIONS S - 1  
     
Dimensions  
19.7 inch  
17.1 inch  
17.1 inch  
(MFC-3220C)  
(FAX-1820C)  
13.6 inch  
8.3 inch  
14.4 inch  
23 inch  
Weight  
MFC-3220C: 14.3 lb  
FAX-1820C: 15.4 lb  
Noise  
Operating:  
Standby:  
48 dB A or less  
35 dB A or less  
Temperature  
Operating:  
50°F - 95°F  
Best Print  
Quality:  
68°F - 91°F  
Humidity  
Operating:  
20 to 80% (without condensation)  
Best Print  
Quality:  
20 to 80% (without condensation)  
S - 2 SPECIFICATIONS  
Print media  
Paper Input  
Paper Tray  
Paper type:  
Plain paper, recycled paper, inkjet paper  
(coated paper), glossy paper, transparencies  
and envelopes  
Paper size:  
Letter, Legal, Executive, A4, A5, A6, JIS_B5,  
envelopes (commercial No.10, DL, C5,  
Monarch, JE4), Photo card, Index card.  
Maximum paper tray capacity: Approx. 100  
sheets of 20 lb plain paper  
Use only transparencies recommended for  
inkjet printing.  
Paper Output  
Up to 50 sheets of Letter plain paper (Face up print  
delivery to the output paper support)  
For inkjet (coated paper) and transparency, we  
recommend removing printed pages from the  
output paper support immediately after they exit the  
machine to avoid smudging.  
Legal paper cannot be stacked on the output paper  
support.  
Copy  
Color/Monochrome  
Color/Mono  
Copy Speed  
Mono  
Up to 12 pages/minute (Letter paper)  
Color  
Up to 10 pages/minute (Letter paper)  
Does not include the time it takes to feed the paper.  
Based on Brother standard pattern.  
Fast mode  
Multiple Copies  
Enlarge/Reduce  
Resolution  
Stacks or Sorts up to 99 pages  
25% to 400% (in increments of 1%)  
Max. 1200 x 1200 dpi  
SPECIFICATIONS S - 3  
       
Fax  
Compatibility  
Coding System  
Modem Speed  
ITU-T Group 3  
MH/MR/MMR/JPEG  
Automatic Fallback  
14400 bps:  
Original Size  
ADF Width:  
ADF Height:  
3.5" to 8.5"  
5" to 14"  
Scanning Width  
Printing Width  
Gray Scale  
8.2 in.  
8.03 in.  
256 levels  
Polling Types  
Contrast Control  
Standard, Sequential : (B&W only)  
Automatic/Light/Dark  
(manual setting)  
Resolution  
• Horizontal 203 dot/inch (8 dot/mm)  
• Vertical Standard -  
98 line/inch (Black)  
196 line/inch (Color)  
Fine - 196 line/inch (Black/Color)  
Photo - 196 line/inch (Black)  
Superfine - 392 line/inch (Black)  
One-Touch Dial  
Speed-Dial  
10 (5 × 2)  
40 stations  
Broadcasting  
100 stations  
Automatic Redial  
Auto Answer  
1 time in 5 minutes  
0, 1, 2, 3 or 4 rings  
Public switched telephone network.  
Up to 200*1/170*2 pages (MFC-3220C)  
Up to 480*1/400*2 pages (FAX-1820C)  
Communication Source  
Memory Transmission  
Out of Paper Reception  
Up to 200*1/170*2 pages (MFC-3220C)  
Up to 480*1/400*2 pages (FAX-1820C)  
*1  
*2  
“Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution,  
JBIG code). Specifications and printed materials are subject to change without prior notice.  
"Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, JBIG code).  
Specifications and printed materials are subject to change without prior notice.  
S - 4 SPECIFICATIONS  
   
Scanner (MFC-3220C only)  
Color/Monochrome  
Color/Monochrome  
TWAIN Compliant  
Yes (Windows® 98/98SE/Me/2000 Professional)  
Mac OS® 8.6-9.2/Mac OS® X 10.2.1 or greater  
WIA Compliant  
Resolution  
Yes (Windows® XP)  
Up to 2,400 × 2,400 dpi (interpolated)*  
Up to 600 × 1,200 dpi (optical)  
* Maximum 1200 x 1200 dpi scanning with  
Windows® XP (resolution up to 2400 x 2400 dpi  
can be selected by using the Brother scanner  
utility)  
Scanning Speed  
Original Size  
Color: up to 9 sec. Mono: up to 4 sec.  
(Letter size in 100 × 100 dpi)  
ADF Width:3.5" to 8.5"  
ADF Height: 5" to 14"  
Scanning Width  
Gray Scale  
8.26 in.  
256 levels  
Mac OS® X scanning is supported in Mac OS® X 10.2.1 or  
greater.  
SPECIFICATIONS S - 5  
     
Printer  
For FAX-1820C, you can download the Brother Printer Driver  
and PC Fax Driver from the Brother Solutions Center. Visit us at:  
Printer Driver  
Windows® 98/98SE/Me/2000 Professional and XP  
driver supporting Brother Native Compression  
mode and bi-directional capability  
Apple® Macintosh® QuickDraw® Driver  
For Mac OS® 8.6-9.2/Mac OS® X 10.1/10.2.1 or  
greater  
Resolution  
Up to 4800 x 1200 optimized dots per inch (dpi)*  
1200 x 1200 dots per inch (dpi)  
600 x 600 dots per inch (dpi)  
600 x 300 dots per inch (dpi)  
600 x 150 dots per inch (dpi)  
* Black and White Printing: The MFC prints using  
black ink up to 4800 x 1200 optimized dpi when  
Photo mode is selected in the printer driver.  
* Color Printing: The MFC uses Brother’s  
OP Technology to automatically vary the printing  
resolution for producing the highest quality output.  
Brother’s OP Technology is automatically activated  
during color printing using Photo mode and selects  
the print resolution appropriate for the printing task  
up to 4800 x 1200 optimized dpi when printing on  
photo quality paper.  
* Output image quality varies based upon many  
factors including but not limited to input image  
resolution and quality and print media.  
Print Speed  
up to 14 pages/minute (Mono)*  
up to 12 pages/minute (Color)*  
* Based on Brother standard pattern.  
* Letter size in draft mode.  
* Does not include the time it takes to feed the  
paper.  
Printing Width  
8.03 inches (204 mm)  
35 TrueType  
Disk-Based Fonts  
S - 6 SPECIFICATIONS  
   
Interfaces  
USB  
A Standard Universal Serial Bus cable that is not  
longer than 6 feet (2.0 m).  
Computer requirements  
Minimum System Requirements  
Computer Platform &  
Operating System Version  
Processor  
Minimum  
Speed  
Minimum  
RAM  
Recommended  
RAM  
Available Hard Disk  
Space  
Driver  
Application  
Software*1  
Windows®  
Operating  
System  
98, 98SE  
Me  
Pentium  
75MHz  
24 MB  
32 MB  
64 MB  
32 MB  
64 MB  
128 MB  
200 MB  
100 MB  
Pentium  
150MHz  
2000  
Professional  
Pentium  
133MHz  
XP*3  
Pentium  
233MHz  
180 MB  
200 MB  
Apple®  
MacOS® 8.6- 9.2 All base  
32 MB  
64 MB  
200 MB  
Macintosh® (Printing,  
models meet  
minimum  
Requirements  
Operating  
System  
Scanning and  
PC-FAX Send  
Only)  
Mac OS® X  
10.1/10.2.1 or  
greater  
128 MB  
160 MB  
(Printing,  
Scanning*2*4,  
PC-FAX Send  
and Remote  
Setup Only)  
NOTE: All registered trademarks referenced herein are the property of their respective companies.  
*1 Application Software is different for Windows® and  
Macintosh®  
*2 Scanning is supported in 10.2.1 or greater.  
*3 Maximum 1200 x 1200 dpi scanning with Windows® XP.  
(Resolution up to 2400 x 2400 dpi can be selected using the  
Brother Scanner Utility.) (MFC-3220C)  
*4 Dedicated “Scan” key not supported in the Mac® Operations  
System. (MFC-3220C)  
SPECIFICATIONS S - 7  
   
Consumable items  
Ink  
Black and 3 individual color ink cartridges separate  
from the print heads.  
Service Life of Ink  
Cartridge  
Approximately 500 page/Black cartridge at 5%  
coverage  
Approximately 400 page/Color cartridge at 5%  
coverage with 600 x 150 dpi resolution (Fast).  
These numbers are based on consecutive printing;  
the numbers will vary based on print frequency and  
number of pages.  
The machine periodically cleans the print head to  
maintain print quality. This process consumes a  
small amount of ink.  
S - 8 SPECIFICATIONS  
   
Index  
Cleaning  
Connecting  
two-line external TAD or  
Copy  
A
Access codes, storing and  
ADF (automatic document  
Automatic  
B
Brother  
Frequently Asked Questions  
C
Canceling  
INDEX I - 1  
 
D
F
Delayed Batch Transmission  
Dialing  
Fax codes  
Fax, stand-alone  
retrieving from a remote  
access codes and credit  
card numbers ................. 7-7  
Document  
E
canceling from memory  
................................... 6-12  
ECM (Error Correction Mode)  
while scanning  
Extension telephone, using  
........................................... 5-7  
I - 2 INDEX  
Real Time Transmission  
J
Jacks  
convert to RJ11 jack  
EXT  
TAD (answering machine)  
....................................1-10  
Fax/Tel mode  
answering at extension  
double-ringing (voice calls)  
Telephone Answer Code  
Jams  
L
M
Manual  
G
Mode, entering  
Multi-line connections  
H
HELP  
O
One-Touch numbers  
I
Options key (copying)  
ink cartridges  
INDEX I - 3  
Reducing  
P
Transmission Verification  
Resolution  
fax (Standard, Fine,  
programming your pager  
Phone line  
Print  
S
Setup  
Station ID (fax header)  
Speed-Dial  
Q
R
Receive Mode  
I - 4 INDEX  
T
W
TAD (telephone answering  
device), external  
Tone signals on Pulse line  
error messages on LCD  
if you are having difficulty  
printing or receiving faxes  
V
Volume Amplify (for  
INDEX I - 5  
Remote Retrieval Access card  
If you plan to receive fax messages while away from your machine,  
carrying the Remote Retrieval Access Card printed below will serve  
as a convenient reminder of the retrieval procedures. Simply cut out  
the card and fold it to fit your wallet or organizer. Keeping it handy will  
help you derive the full benefit of your machine’s Paging, Fax  
Forwarding and Remote Retrieval features.  
ADR  
C
CSE  
A
TIREVAL  
R
MTOE  
1
2
4
5
6
3
R
Fold  
Fold  
REMOTE RETRIEVAL ACCESS CARD R - 1  
 
4
3
2
1
Fold  
Fold  
R - 2  
EQUIPMENT ATTACHMENT LIMITATIONS  
(Canada only)  
NOTICE  
This product meets the applicable Industry Canada technical  
specifications.  
NOTICE  
The Ringer Equivalence Number is an indication of the maximum  
number of devices allowed to be connected to a telephone interface.  
The termination on an interface may consist of any combination of  
devices subject only to the requirement that the sum of the RENs of  
all the devices does not exceed five.  
®
Brother International Corporation  
100 Somerset Corporate Boulevard  
P.O. Box 6911  
Bridgewater, NJ 08807–0911 USA  
Brother International Corporation (Canada) Ltd.  
1 rue Hôtel de Ville,  
Dollard-des-Ormeaux, QC, CANADA H9B 3H6  
Visit us on the World Wide Web  
These machines are made for use in the USA and CANADA only. We cannot recommend  
using them overseas because it may violate the Telecommunications Regulations of that  
country and the power requirements of your multi-function center may not be compatible  
with the power available in foreign countries. Using USA or CANADA models overseas is  
at your own risk and may void your warranty.  
USA  
Version B  

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