CS1922M / CS1924M User Manual
User Information
Online Registration
Be sure to register your product at our online support center:
International
Telephone Support
For telephone support, call this number:
International
China
886-2-8692-6959
86-400-810-0-810
81-3-5615-5811
82-2-467-6789
Japan
Korea
North America
1-888-999-ATEN ext 4988
1-949-428-1111
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
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CS1922M / CS1924M User Manual
Package Contents
The CS1922M / CS1924M package consists of:
1 CS1922M / CS1924M 2/4-Port USB 3.0 4K DisplayPort MST
KVMP™ Switch
2/4 DisplayPort Cables (CS1922M / CS1924M, Certified)*
2/4 USB 3.0 Cables (CS1922M / CS1924M)
4/8 Audio Cables (CS1922M / CS1924M)
1 Power Adapter
1 User Instructions**
Note: 1. The high quality DisplayPort cables included in this package (or cable
of equal standards) are required to achieve 4K video resolutions.
2. Features may have been added to the CS1922M / CS1924M since this
manual was printed. Please visit our website to download the most
up-to-date version of the manual.
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
iv
CS1922M / CS1924M User Manual
Contents
EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
1. Introduction
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Mouse Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Hotkey Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Alternative Manual Port Selection Settings. . . . . . . . . . . . . . . . . . . . . . . .15
Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Single Stream Transport (SST). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Splitter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Multi-Stream Transport (MST). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Maximum Resolution / Monitors . . . . . . . . . . . . . . . . . . . . . . . . . .19
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CS1922M / CS1924M User Manual
Auto Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Hotkey Setting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Invoking HSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Beeper Hotkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
List Switch Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
USB Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Keyboard Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Restore Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power on Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
HSM Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mac Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Starting the Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Upgrade Successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Upgrade Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Hotkey Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
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CS1922M / CS1924M User Manual
About this Manual
CS1924M unit. It covers all aspects of installation, configuration and
operation. An overview of the information found in the manual is provided
below.
Chapter 1, Introduction, introduces you to the CS1922M / CS1924M. Its
components are described.
necessary steps are provided.
in operating the CS1922M / CS1924M.
Chapter 4, Hotkey Operation, details all of the concepts and procedures
involved in the Hotkey operation of your CS1922M / CS1924M installation.
Chapter 5, Keyboard Emulation, provides tables that list the PC to Mac
and PC to Sun keyboard emulation mappings.
Chapter 6, The Firmware Upgrade Utility, explains how to upgrade the
CS1922M / CS1924M's firmware with the latest version available.
An Appendix, provides specifications and other technical information
regarding the CS1922M / CS1924M.
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CS1922M / CS1924M User Manual
Conventions
This manual uses the following conventions:
Monospaced
[ ]
Indicates text that you should key in.
Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1.
♦
Numbered lists represent procedures with sequential steps.
Bullet lists provide information, but do not involve sequential steps.
Indicates selecting the option (on a menu or dialog box, for
→
example), that comes next. For example, Start
→
Run means to
open the Start menu, and then select Run.
Indicates critical information.
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International
North America
viii
Chapter 1
Introduction
Overview
The CS1922M / CS1924M 2/4-Port USB 3.0 4K DisplayPort MST KVMP™
Switch takes a giant leap forward in KVM switch functionality by combining
a KVM switch with a DisplayPort video interface, 2-port USB 3.1 Gen 1 hub,
MST hub and 2.1 channel audio for rich bass in surround sound. DisplayPort
technology provides a 4K UHD @ 60 Hz and 4K DCI @ 60 Hz resolution that
displays the most vivid high-definition images available while pumping out
premium sound for music, movies, and games.
As a KVM switch with built-in MST hub, the CS1922M / CS1924M allows
users to access two or four DisplayPort computers from a single USB
keyboard, USB mouse and DisplayPort or HDMI monitor console. In addition
to the front panel pushbuttons, hotkeys, and RS-232, the CS1922M / CS1924M
offers the latest mouse port-switching functionality which allows a double-
click of the scroll-wheel to change ports. A Power On Detection feature also
ensures that if one computer is powered off, the CS1922M / CS1924M will
automatically switch ports to the next powered-on computer.
The 2-port USB 3.1 Gen 1 hub provides SuperSpeed 5 Gbps data transfer
speeds to all connected peripherals. The unit’s independent (asynchronous)
switching feature, allows the KVM focus to be on one computer while the USB
peripheral focus is on another computer. This eliminates the need to purchase
a separate USB hub or stand-alone peripheral sharer – such as a print server,
modem splitter, etc.
The CS1922M / CS1924M's built-in MST hub can receive DisplayPort™ 1.2
signals from the source device and split it to independently route the video
signal to multiple monitors.
Featuring an unbeatable combination of ultra high 4K resolutions, a next
generation USB 3.1 Gen 1 hub and enhanced, user-friendly operations, the
CS1922M / CS1924M provides the latest innovations in desktop KVM
technology.
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CS1922M / CS1924M User Manual
Features
2/4-port DisplayPort KVMP Switch with USB 3.1 Gen 1 hub and 2.1
surround sound audio
One USB console controls 2/4 computers and two USB peripherals
Computer selection via front panel pushbuttons, hotkeys, RS-232
commands, and mouse*
Independent switching of KVM, USB hub and audio focus
Superior video quality – 4K UHD (3840 x 2160 @ 60 Hz) and 4K DCI
(4096 x 2160 @ 60 Hz)
2-port USB 3.1 Gen 1 hub with SuperSpeed 5 Gbps transfer rates
DisplayPort 1.2 compliant, HDCP 1.3 compliant
Supports HD audio through DisplayPort**
Full bass response for high-quality 2.1 channel surround sound systems
Power On Detection – if a computer is powered off the CS1922M /
CS1924M automatically switches to the next powered-on computer
Built-in Multi-Stream Transport (MST) hub – allows multiple monitors
through a single DisplayPort source***
DisplayPort Dual-Mode (DP++) technology supports passive HDMI and
DVI adapters****
Hot pluggable – add or remove computers without powering down the
switch
Mouse emulation/bypass feature supports most mouse drivers and
multifunction mice
Multi-platform support – Windows 2000, Windows XP, Windows Vista,
Windows 7/8 and higher, Mac, and Linux
Multilingual keyboard mapping supports English, Japanese, French and
German keyboards
Mac keyboard support and emulation*****
Auto Scan Mode for monitoring all computers
Firmware upgradeable
Note: 1. Mouse port switching is only supported under mouse emulation mode
with a USB 3-button mouse wheel.
2. HD audio through DisplayPort cannot be switched independently.
2
Chapter 1. Introduction
3. MST (Multi-Stream Transport) requires either monitors capable of
DisplayPort 1.2 daisy-chaining, or use of a powered DisplayPort
MST Hub. A DisplayPort v1.1a display can be the last display in a
DisplayPort v1.2 chain. The PC source must be DisplayPort 1.2
compliant.
4. DisplayPort Dual-Mode (DP++) does not require an active adapter
for most single display setups. Active DisplayPort adapters are
recommended if you are unsure of the video source's DP++
compatibility.
5. PC keyboard combinations emulate Mac keyboards. Mac keyboards
only work with their own operating system.
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CS1922M / CS1924M User Manual
Requirements
Console
A DisplayPort or HDMI monitor capable of the highest possible resolution
A USB mouse
A USB keyboard
Microphone and speakers
Computers
The following equipment must be available on each computer:
DisplayPort port
USB Type A port
Audio ports
Cables
To guarantee video quality we recommend using only ATEN DisplayPort
KVM cables which are certified by the VESA Compliance Program. Two
(CS1922M) or four (CS1924M) cables are provided with this package.
Note: 1. The video quality displayed is affected by the quality and length of the
cables you use. We recommend the total length from the source to the
monitor not exceed 3 meters. If you need additional cable sets, please
contact your dealer to purchase ATEN approved cables.
2. If you use DisplayPort cables that are DP 1.1 compliant, make sure
the DisplayPort EQ setting on the monitor is set to auto or DP 1.1.
4
Chapter 1. Introduction
Operating Systems
OS
Version
Windows
2K / XP / 2003 / 2008 / Vista (x64 / x86) / 7 / 10 and higher
9.0, Fedora and higher, RHEL AS 4, RHEL 5
10 / 11.1 and higher; OpenSUSE 10.2; SLES 10 SP1
3.1 / 4.0
Linux
RedHat
SuSE
Debian
Ubuntu
IBM AIX
FreeBSD
Novell
OS
7.04 / 7.10 and higher
Unix
Mac
4.3 / 5L (V5.2, V5.3) / V6 (V6.1)
5.5 / 6.1 / 6.2
Netware 6.0 / 6.5
10.1 / 10.2 / 10.3 / 10.4 / 10.5 / 10.7 / 10.8 and higher
5
Chapter 1. Introduction
No.
Component
Description
For manual port selection (see Manual Switching, page 13):
1
Port Selection
Pushbuttons
Press a port selection pushbutton for longer than two seconds to
bring the KVM, USB hub, and audio focus to the computer
attached to its corresponding port.
Press a port selection pushbutton twice to bring the audio focus to
the computer attached to its corresponding port.
Press a port selection pushbutton for less than two seconds to
bring only the KVM focus to the computer attached to its corre-
sponding port.
Press port selection pushbutton 1 and 2 simultaneously for 2 sec-
onds to start Auto Scan Mode (see Auto Scanning, page 23).
2
Port LEDs
The Port LEDs are built into the Port Selection Pushbuttons. The
upper are KVM Port LEDs; the lower are USB LEDs:
KVM
Lights DIM ORANGE to indicate that the computer attached to the
corresponding port is connected (online).
Changes to BRIGHT ORANGE to indicate that the computer
attached to its corresponding port is the one that has the KVM
focus (Selected).
Flashes to indicate that the computer attached to its corresponding
port is being accessed under Auto Scan mode.
USB
Lights GREEN to indicate that the computer attached to its corre-
sponding port is the one that has access to the USB peripherals.
3
4
Audio Ports
The cables from your main speakers and main microphone plug in
here. The speakers and microphone plugged in here have priority
over those on the rear panel.
USB 3.0 Port
USB peripherals (printers, scanners, drives etc.) plug into this port.
This USB 3.1 Gen 1 port features 5 Gbps data transfer rates for
compatible USB peripherals.
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CS1922M / CS1924M User Manual
CS1922M Rear View
1
2
3
CS1924M Rear View
1
2
3
No.
Component
Description
1
Console Ports
The cables from your DisplayPort monitor, HDMI monitor, USB
keyboard, USB mouse, speakers, microphone, and USB peripherals*
plug in here. In addition, there is an RJ-11 port for serial control. Each
connector is marked with an appropriate icon to indicate its use.
Note: This USB 3.1 Gen 1 port features 5 Gbps data transfer rates for
compatible USB peripherals.
2
3
Power Jack
KVM Ports
The power adapter cable plugs into this jack.
The cables that link the switch to your computers plug in here. Each
KVM port section is comprised of a microphone jack, speaker jack,
USB Type B socket and a DisplayPort connector.
8
Chapter 2
Hardware Setup
1. Important safety information regarding the placement of this
device is provided on page 39. Please review it before
proceeding.
2. To prevent damage to your installation from power surges or
static electricity. It is important that all connected devices are
properly grounded.
3. Make sure that power to all the devices you will be installing has
been turned off. You must unplug the power cords of any
computers that have the Keyboard Power On function.
Cable Connections
To set up your installation, refer to the installation diagram on the following
page (the numbers in the diagram on page 11 correspond to the steps below),
and do the following:
1. Plug the USB keyboard and USB mouse into the USB console ports
located on the unit’s rear panel.
2. Plug the console monitor into the DisplayPort and/or HDMI port located
on the unit’s rear panel and power on the monitor(s). For multiple monitor
setups, see Display Modes, on page 16.
3. Plug the main microphone and speakers into the console microphone and
speaker jacks located on the unit’s front panel. The microphone and
speakers plugged into these ports have priority over those in the rear panel.
4. (Optional) Plug your secondary microphone and speakers into the console
audio ports located on the unit’s rear panel.
5. Using the cables provided with this package, plug the DisplayPort, USB
3.0, microphone, and speaker connectors into their corresponding sockets
in the KVM Port section of the switch.
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CS1922M / CS1924M User Manual
Note: Verify that all the plugs are in the same KVM Port sockets (all in
Port 1, all in Port 2, etc.) Each socket is marked with an appropriate
icon to indicate its function.
6. At the other end of the cable set, plug the DisplayPort, USB 3.0,
microphone, and speaker connectors into their respective ports on the
computer.
7. (Optional) Plug USB peripherals into the USB 3.0 ports located on the
unit’s front and rear panel.
8. (Optional) Connect an RJ11-to-DB9 cable from the unit’s Serial port to a
computer’s serial port for RS-232 control.
Note: The RJ11-to-DB9 cable is sold separately. Contact your ATEN
dealer for product information.
9. Plug the power adapter (provided with this package) into the unit’s Power
Jack and then plug the other end into an AC power source.
10. Power on the computers.
Note: By default, the CS1922M / CS1924M switches to the first
computer that is powered on.
We recommend that the total video cable length from the PC to
the console monitor cannot exceed 3 meters.
Choosing high quality video cable ensures 4K UHD (3840x2160
@ 60 Hz) or 4K DCI (4096x2160 @ 60Hz) resolutions can be
achieved.
Make sure the computers and devices that the CS1922M /
CS1924M connects to are also properly grounded.
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CS1922M / CS1924M User Manual
This Page Intentionally Left Blank
12
Chapter 3
Basic Operation
Port Selection
There are four methods to switch between the computers: Manual – by pressing
the port selection pushbuttons on the front panel; Mouse – by double-clicking
the scroll wheel; Hotkey – by entering key combinations on the keyboard; and
RS-232 – by entering serial commands (visit the CS1924M / CS1922M page
on the ATEN website to download the RS-232 commands user manual).
Manual Switching
For manual port selection:
Press and release a port selection pushbutton to bring the KVM focus, plus
the USB and Audio focus, to the computer attached to its corresponding
port.
Press and hold a port selection pushbutton for more than 2 seconds to
bring the KVM focus to the computer attached to its corresponding port.
The USB and Audio focus does not change – they stay with the port that
they are already on.
Press a port selection pushbutton twice to bring the audio focus to the
computer attached to its corresponding port.
Press and hold port selection pushbutton 1 and 2 for more than 2 seconds
to start Auto Scan Mode (see page 23 for details).
of the switch you pressed.
Mouse Switching
For mouse port selection: Double-click the scroll wheel of your USB mouse to
cycle through the ports.
Note: 1. Mouse switching is only supported by USB 3-key scroll wheel mice.
2. Mouse switching is disabled by default. See Mouse Port Switching,
page 28, to enable mouse switching.
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CS1922M / CS1924M User Manual
3. Mouse switching is only supported when Mouse Emulation is
enabled.
Hotkey Switching
For Hotkey port selection: All port switches from the keyboard begin by
pressing the Scroll Lock key twice. Regarding details of the hotkey parameters,
see Port Switching, page 21.
Hot Plugging
The CS1922M / CS1924M supports USB hot plugging – components can be
removed and added back into the installation by unplugging their cables from
the USB hub ports without the need to shut the unit down.
Powering Off and Restarting
If it becomes necessary to power off the switch, before powering it back on,
you must do the following:
1. Shut down all the computers that are attached to the switch.
2. Unplug the switch’s power adapter cable.
3. Wait 10 seconds, then plug the switch’s power adapter cable back in.
4. Once the switch is powered up, power on the computers.
Port ID Numbering
Each KVM port section on the switch is assigned a port number (1 or 2 for the
CS1922M) or (1 to 4 for the CS1924M). The port numbers are marked (CPU
1, CPU 2, CPU 3, etc.) on the rear panel of the switch (see page 8 for details).
The Port ID of a computer is derived from the KVM port number it is
connected to. For example, a computer connected to KVM port 2 has a Port ID
of 2.
The Port ID is used to specify which computer gets the KVM, USB peripheral,
and audio focus with the Hotkey port selection method (See Going Directly to
a Port, page 22 for details).
14
Chapter 3. Basic Operation
Alternative Manual Port Selection Settings
When Hotkey Setting Mode has been activated (page 30), pressing [S] will
invoke the alternative front panel pushbutton manual port selection functions,
as explained below:
Press a port selection pushbutton once to bring the KVM, audio and USB
focus to the computer attached to its corresponding port.
Press a port selection pushbutton twice to bring the audio focus to the
computer attached to its corresponding port.
Press and hold a port selection pushbutton for more than 2 seconds to
bring only the KVM focus to the computer attached to its corresponding
port.
Press and hold port selection pushbuttons 1 and 2 for more than 2 seconds
to start Auto Scan Mode, see page 23 for details.
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CS1922M / CS1924M User Manual
Display Modes
Display Modes allow you to use one or multiple monitors to view video content
in various ways. This section explains how to setup Single Stream Transport
(SST) and Multi-Stream Transport (MST) display modes. By default, MST
mode is enabled. To disable MST mode, see Display Mode, page 25.
Single Stream Transport (SST)
SST mode provides point to point connections between the switch and
displays. To use SST mode, you must disable MST mode (see page 25).
Connecting a display to the DisplayPort port:
Connecting a display to the HDMI port:
Note: The optimum resolution for SST mode is 4K DCI @ 60 Hz.
16
Chapter 3. Basic Operation
Splitter Mode
Splitter mode displays the same video content on two monitors allowing the
source to be duplicated.
1
2
A A
With an external MST hub (not included) you can copy video content to one
HDMI and two DisplayPort monitors, as shown below.
1
2
3
A
A
Multi Stream
Transport Hub
Note: In Splitter mode, the optimum resolution for each output is 4K DCI @
60 Hz. If you connect an external MST hub to the CS1922M / CS1924M's
DisplayPort port, the video resolution for the two monitors depends on the
bandwidth shared between the displays.
17
CS1922M / CS1924M User Manual
Multi-Stream Transport (MST)
A MST hub is built into the CS1922M / CS1924M. The MST hub allows you
to combine multiple monitors into one large display – utilizing both the HDMI
and DisplayPort connections, as shown below:
1
2
Note: The optimum resolution for two monitors in MST mode is 4K @ 30 Hz.
A third monitor can be added by connecting an external MST hub (not
included) to split the DisplayPort signal, as shown below:
.
1
2
3
Multi Stream
Transport Hub
Note: The optimum resolution for three monitors in MST mode depends on
the bandwidth shared between the displays.
18
Chapter 3. Basic Operation
Maximum Resolution / Monitors
Maximum Number of Monitors
Based on DisplayPort 1.2
Bandwidth
Display Resolution with Standard 60 Frames
per Second Refresh Rate
1680 x 1050 (WSXGA)
1920 x 1080 (1080p), or 1920 x 1200
2560 x 1600 (WQXGA)
5
4
2
1
3840 x 2160 (4K UHD), or
4096 x 2160 (4K DCI)
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20
Chapter 4
Hotkey Operation
The switch provides an extensive, easy-to-use, hotkey function that makes it
convenient to control and configure your KVM installation from the keyboard.
Hotkeys also provide asynchronous independent switching of the KVM, USB
another the USB hub focus, while a third has the audio focus.
Port Switching
All port switches begin with tapping the Scroll Lock key twice. The tables
below describe the actions that each key combination performs.
Note: If using the Scroll Lock key conflicts with other programs running on
the computer, the Ctrl key can be used, instead. See Alternate Port
Switching Keys, page 25, for details.
Cycling Through the Ports
Hotkey
Action
[Scroll Lock] [Scroll Lock]
[Enter]
Brings the KVM, USB hub, and audio focus from the port
that currently has the KVM focus to the next port on the
installation (CS1922M: 1 to 2; 2 to 1) (CS1924M: 1 to 2;
2 to 3; 3 to 4; 4 to 1).
Note: the KVM, USB hub, and audio focus all go to this
port even if they were on different ports to begin with.
[Scroll Lock] [Scroll Lock]
[K] [Enter]
Brings only the KVM focus from the port that currently
has it to the next port on the installation. The USB and
audio focus remain where they are.
[Scroll Lock] [Scroll Lock]
[U] [Enter]
Brings only the USB hub focus from the port that
currently has it to the next port on the installation. The
KVM and audio focus remain where they are.
[Scroll Lock] [Scroll Lock]
[S] [Enter]
Brings only the audio focus from the port that currently
has it to the next port on the installation. The KVM and
USB hub focus remain where they are.
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CS1922M / CS1924M User Manual
Going Directly to a Port
Hotkey
Action
[Scroll Lock] [Scroll Lock]
[n] [Enter]
Brings the KVM, USB, and audio focus to the computer
attached to the port corresponding to the specified Port
ID.
Note that the KVM, USB, and audio focus all go to this
port even if they were on different ports to begin with.
[Scroll Lock] [Scroll Lock]
[n] [K] [Enter]
Brings only the KVM focus to the computer attached to
the specified port. The USB hub and audio focus remain
where they are.
[Scroll Lock] [Scroll Lock]
[n] [U] [Enter]
Brings only the USB hub focus to the computer attached
to the specified port. The KVM and audio focus remain
where they are.
[Scroll Lock] [Scroll Lock]
[n] [S] [Enter]
Brings only the audio focus to the computer attached to
the specified port. The KVM and USB hub focus remain
where they are.
[Scroll Lock] [Scroll Lock]
[n] [K] [U] [Enter]
Brings the KVM and USB hub focus to the computer
attached to the specified port. The audio focus remains
[Scroll Lock] [Scroll Lock]
[n] [K] [S] [Enter]
Brings the KVM and audio focus to the computer
attached to the specified port. The USB focus remains
where it is.
[Scroll Lock] [Scroll Lock]
[n] [U] [S] [Enter]
Brings the USB hub and audio focus to the computer
attached to the specified port. The KVM focus remains
where it is.
Note: The n stands for the computer’s Port ID number (1, 2, 3, or 4). See Port
ID Numbering, page 14. Replace the n with the appropriate Port ID
when entering hotkey combinations.
22
Chapter 4. Hotkey Operation
Auto Scanning
The switch’s Auto Scan feature automatically cycles the KVM focus through
the computer ports at regular intervals. This allows you to monitor the
computer activity without having to take the trouble of switching from port to
port manually. See the table below for details.
Hotkey
Action
[Scroll Lock] [Scroll
Lock] [A] [Enter]
Invokes Auto Scan. The KVM focus cycles from port to port
at 5 second intervals. Five second intervals is the default
setting.
[Scroll Lock] [Scroll
Lock] [A] [n] [Enter]
The KVM focus cycles from port to port at n second intervals.
Note: The n stands for the number of seconds that the
CS1922M / CS1924M should dwell on a port before moving
on to the next. Replace the n with a number between 1 and
99 when entering this hotkey combination.
Note: 1. While Auto Scan Mode is in effect, ordinary keyboard and mouse
functions are suspended – only Auto Scan Mode compliant
keystrokes and mouse clicks can be input. You must exit Auto Scan
Mode in order to regain normal control of the console.
2. Although the video focus switches from port to port, the keyboard,
mouse, and USB focus do not switch. They stay at the port they were
on when Auto Scanning started.
3. To exit Auto Scan Mode, press the Esc key or the Spacebar.
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CS1922M / CS1924M User Manual
Hotkey Setting Mode
Hotkey Setting Mode is used to set up your switch’s configuration. All
operations begin with invoking Hotkey Setting Mode (HSM). After invoking
HSM, use the hotkeys listed on the pages that follow to configure the switch.
A summary of the HSM hotkeys is provided on page 30.
Invoking HSM
To invoke HSM, do the following:
1. Press and hold down the [Num Lock] key.
2. Press and release the [-] key.
3. Release the [Num Lock] key.
Note: 1. There is an alternate key combination to invoke HSM, see
page 25 for details.
2. The minus key must be released within one half-second,
otherwise Hotkey invocation is canceled.
When HSM is active, the Caps Lock and Scroll Lock LEDs flash in succession.
They stop flashing and revert to normal status when you exit HSM.
Ordinary keyboard and mouse functions are suspended – only Hotkey-
compliant keystrokes and mouse clicks (described in the sections that follow),
can be input.
At the conclusion of some hotkey operations, you automatically exit HSM
mode. With some operations, you must exit manually. To exit HSM manually,
press the Esc key, or the Spacebar.
24
Chapter 4. Hotkey Operation
Alternate HSM Invocation Keys
An alternate set of HSM invocation keys is provided in case the default set
conflicts with programs running on the computers.
To switch to the alternate HSM invocation set, do the following:
1. Invoke HSM (see page 24).
2. Press and release the [H] key.
[Num Lock] and [-]). This procedure is a toggle. Repeat to revert to the
original setting.
Alternate Port Switching Keys
The port switching activation keys can be changed from tapping the [Scroll
Lock] key twice to tapping the [Ctrl] key twice. To change the port switching
activation keys, do the following:
1. Invoke HSM (see page 24).
2. Press and release the [T] key.
This procedure is a toggle. Repeat to revert to the original setting.
Beeper Hotkey
To toggle the beeper on or off, do the following:
1. Invoke HSM (see page 24).
2. Press and release [B].
This procedure is a toggle. Repeat to revert to the original setting.
Display Mode
This hotkey toggles between the Multi-Stream Transport (MST) and Single
Stream Transport (SST) display modes. The default setting is Multi-Stream
Transport (MST) enabled. For more information, see Display Modes, page 16.
1. Invoke HSM (see page 24).
2. Press and release [F].
This procedure is a toggle. Repeat to revert to the original setting.
25
CS1922M / CS1924M User Manual
Keyboard Operating Platform
The switches’ default port configuration is for a PC-compatible keyboard
operating platform. If your console uses a PC-compatible keyboard and you
have a Mac attached to a port, for example, you can change the port’s keyboard
operating platform configuration so that the PC-compatible keyboard emulates
the Mac keyboard. The procedure is as follows:
1. Bring the KVM focus to the port you want to set.
2. Invoke HSM (see page 24).
3. Press and release the appropriate Function key (see table below). After
completing this procedure, you automatically exit HSM.
Function Key
[F1]
Operation
To set the keyboard/mouse to use SPC mode so that it can work
under special operating systems as a standard (104 key) key-
board/mouse.
[F2]
Enables Mac keyboard emulation, see Mac Keyboard, page 31
for details.
[F10]
Automatically detects and sets the keyboard operating platform.
List Switch Settings
To see a listing of the current switch settings, do the following:
window.
2. Invoke HSM (see page 24).
3. Press and release [F4] to display the settings.
USB Reset
If the USB loses focus and needs to be reset, do the following:
1. Invoke HSM (see page 24).
2. Press and release [F5].
26
Chapter 4. Hotkey Operation
Keyboard Language
To change the keyboard language, do the following:
1. Invoke HSM (see page 24).
2. Press [F6] [nn] [Enter].
Note: nn is a two-digit number that represents the keyboard language code
(US English: 33; French: 08; Japanese: 15; German: 09).
Port Switching Keys
To disable the Port Switching Keys ([Scroll Lock] [Scroll Lock] / [Ctrl] [Ctrl]),
do the following:
1. Invoke HSM (see page 24).
2. Press [X] [Enter].
This procedure is a toggle. Repeat to revert to the original setting.
Firmware Upgrade Mode
To set the switch to Firmware Upgrade Mode, do the following:
1. Invoke HSM (see page 24).
2. Key in: [U] [P] [G] [R] [A] [D] [E].
3. Press [Enter]. The front panel LEDs flash to indicate the upgrade has
started.
Restore Default Settings
To reset the switch to its default hotkey settings, do the following:
1. Invoke HSM (see page 24).
2. Press [R] [Enter].
All hotkey settings return to the factory default values (See Hotkey Default
Settings, page 45).
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CS1922M / CS1924M User Manual
Alternative Manual Port Selection
To toggle between the default and the alternative front panel pushbutton
manual port selection settings, do the following:
1. Invoke HSM (see page 24).
2. Press [S].
This procedure is a toggle. Repeat to revert to the original setting. See
Alternative Manual Port Selection Settings, page 15, for more
information.
Mouse Emulation
To toggle between mouse emulation enabled and disabled, do the following:
1. Invoke HSM (see page 24).
2. Press [M].
This procedure is a toggle. Repeat to revert to the original setting
Mouse Port Switching
Mouse Port Switching allows you to use the mouse wheel button (clicked
twice) to switch ports. For Mouse Port Switching to work, Mouse Emulation
(above) must be enabled. To toggle between mouse port switching enabled and
disabled, do the following:
1. Invoke HSM (see page 24).
2. Press [W].
This procedure is a toggle. Repeat to revert to the original setting.
Note: This feature is only supported by USB 3-key scroll wheel mice. The
default setting is disabled. This feature is only supported when
mouse emulation is also enabled. See Mouse Emulation, above.
28
Chapter 4. Hotkey Operation
Keyboard Emulation
The console keyboard port emulation/bypass feature supports most gaming/
multimedia keyboards. The default setting is enabled. To disable, do the
following:
1. Invoke HSM (see page 24).
2. Press [N].
This procedure is a toggle. Repeat to revert to the original setting.
[F5], [F6], and [F10] hotkey operations are disabled.
Power on Detection
With Power on Detection, if the focus computer is powered off, the switch will
automatically switch to the next powered-on computer. Power on Detection
can be enabled or disabled. The default setting is enabled. To disable Power on
Detection, do the following:
1. Invoke HSM (see page 24).
2. Press and release [E].
This procedure is a toggle. Repeat to revert to the original setting.
Monitor Re-detection
If the monitor's display is blank, use this hotkey to re-detect the monitor’s
EDID. Monitor re-detection can be enabled or disabled. The default setting is
disabled. To enable monitor re-detection, do the following:
1. Invoke HSM (see page 24).
2. Press [Q] [n] [Enter].
n is a one-digit number that represents the port number: n=1-2
(CS1922M); or n=1-4 (CS1924M).
This procedure is a toggle. Repeat to revert to the original setting.
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CS1922M / CS1924M User Manual
HSM Summary Table
After invoking HSM (see page 24), key in one of the following keys to perform
the corresponding function:
Key
[B]
[E]
[F]
Function
Toggles the beeper On and Off.
Enable/Disable the Power on Detection feature.
Enable/Disable Multi-Stream Transport (MST) mode.
[H]
Toggles between the default and alternate HSM
invocation keys.
[M]
[N]
Toggles between mouse emulation enable and disable.
Enable/Disable keyboard emulation.
[Q] [n] [Enter]
[R] [Enter]
[S]
Enable/Disable monitor re-detection on port [n].
Resets the hotkey settings to their default statuses.
Toggles between the default and alternative pushbutton
operation settings.
[T]
Toggles between the default ([Scroll Lock] [Scroll Lock])
and alternate ([Ctrl] [Ctrl]) Port Switching keys.
[U][P][G][R][A][D][E] [Enter] Invokes Firmware Upgrade Mode.
[W]
[X] [Enter]
[F1]
Enable/Disable mouse port switching
Enable/Disable the Port Switching keys.
Allows the keyboard and mouse to work under special
operating systems as a standard (104 key) keyboard/
mouse.
[F2]
[F4]
Enables Mac keyboard emulation.
Print the switch’s current settings via a text editor or
word processor.
[F5]
Performs a reset on all USB devices.
[F6] [nn] [Enter]
Sets the keyboard language. nn represents one of the
following keyboard language codes: US English: 33;
French: 08; Japanese: 15; German: 09.
[F10]
Auto detects the keyboard operating platform.
30
Chapter 5
Keyboard Emulation
Mac Keyboard
PC-compatible (101/104 key) keyboards can emulate the functions of a Mac
keyboard. The emulation mappings are listed in the table below.
PC Keyboard
[Shift]
Mac Keyboard
Shift
Ctrl
[Ctrl]
[Ctrl] [1]
[Ctrl] [2]
[Ctrl] [3]
[Ctrl] [4]
[Alt]
Alt
F13
F14
=
[Print Screen]
[Scroll Lock]
[Enter]
[Backspace]
[Insert]
Return
Delete
Help
F15
[Ctrl]
Note: When using key combinations, press and release the first key (Ctrl),
then press and release the activation key.
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32
Chapter 6
The Firmware Upgrade Utility
The Windows-based Firmware Upgrade Utility (FWUpgrade.exe) provides a
smooth, automated process for upgrading the KVM switch’s firmware. The
Utility comes as part of a Firmware Upgrade Package that is specific for each
device. Check the web site regularly to find the latest packages and information
relating to them: http://www.aten.com/download/download_fw.php
Before you Begin
1. From a computer that is not part of your KVM installation, go to our
Support & Downloads site and choose the model name that relates to your
device (CS1922M / CS1924M) to get a list of available Firmware Upgrade
Packages.
2. Choose the Firmware Upgrade Package you want to install (usually the
most recent), and download it to your computer.
3. Disconnect the CS1922M / CS1924M from your KVM installation and
power it off. Connect the USB cable's Type A connector to a USB port on
your computer.
5
3
5
4
33
CS1922M / CS1924M User Manual
4. At the other end of the USB cable, connect the USB Type B connector to
the USB Type B port in the Port 1 KVM section.
Note: The USB cable's USB Type B connector can be connected to any
KVM port section, but the Port Selection pushbutton in Step 5,
below, must be Port 1.
5. Press and hold the Port 1 selection pushbutton. While you are holding the
button, connect the power adapter to the CS1922M / CS1924M to enter
Firmware Upgrade Mode. The front panel LEDs flash together to indicate
Firmware Upgrade Mode is in effect.
34
6. The Firmware Upgrade Utility
Starting the Upgrade
1. Run the downloaded Firmware Upgrade Package file – either by double
clicking the file icon, or using a command line to enter the full path.
The Firmware Upgrade Utility Welcome screen appears:
2. Read the License Agreement (click the I Agree radio button).
3. Click Next. The Firmware Upgrade Utility main screen appears. The
Utility inspects your installation. All the devices capable of being
upgraded by the package are listed in the Device List panel.
35
CS1922M / CS1924M User Manual
4. As you select a device in the list, its description appears in the Device
Description panel.After you have made your device selection(s), click
Next to perform the upgrade.
If you enabled Check Firmware Version, the Utility compares the device’s
firmware level with that of the upgrade files. If the device’s version is
higher than the upgrade version, a dialog box gives you the option to
Continue or Cancel.
If you did not enable Check Firmware Version, the Utility installs the
upgrade files without checking whether they are a higher level, or not.
As the Upgrade proceeds, status messages appear in the Status Messages
panel, and the progress toward completion is shown on the Progress bar.
36
6. The Firmware Upgrade Utility
Upgrade Successful
After the upgrade has completed, a screen appears to inform you that the
procedure was successful:
Click Finish to close the Firmware Upgrade Utility.
After a successful completion, the CS1922M / CS1924M exits Firmware
Upgrade Mode, and resets itself.
Upgrade Failed
If the Upgrade Successful screen does not appear, it means that the upgrade
failed to complete successfully, and you should repeat the upgrade procedure
from the beginning.
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CS1922M / CS1924M User Manual
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38
Appendix
Safety Instructions
Read all of these instructions. Save them for future reference.
This device is for indoor use only.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
Avoid circuit overloads. Before connecting equipment to a circuit, know
the power supply’s limit and never exceed it. Always review the electrical
specifications of a circuit to ensure that you are not creating a dangerous
condition or that one doesn’t already exist. Circuit overloads can cause a
fire and destroy equipment.
The device is designed for IT power distribution systems with 230V
phase-to-phase voltage.
To prevent damage to your installation, it is important that all devices are
properly grounded.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
39
CS1922M / CS1924M User Manual
If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
To help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
un-interruptible power supply (UPS).
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
Do not connect the RJ-11 connector to a public telecommunication
network.
40
Appendix
Technical Support
Technical support is available both by email and online (with a browser over
the web):
International
For online technical support – including troubleshooting, documentation,
and software updates: http://support.aten.com
For telephone support, see Telephone Support, page iii:
North America
Email Support
Online Technical Troubleshooting
Support
Documentation
Software Updates
Telephone Support
1-888-999-ATEN ext 4988
1-949-428-1111
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
41
CS1922M / CS1924M User Manual
Specifications
Function
CS1922M
CS1924M
Connections
Computer
Console
2
4
1
Port Selection
Connectors
Pushbuttons, Hotkey, Mouse*, RS-232 Commands
1 x USB Type A
Console
Ports
Keyboard
Video
1 x DisplayPort
1 x HDMI
Mouse
1 x USB Type A
Speakers
1 x 3.5 mm Mini Stereo Jack (Green; Front)
1 x 3.5 mm Mini Stereo Jack (Green; Rear)
Mic
1 x 3.5 mm Mini Stereo Jack (Pink; Front)
1 x 3.5 mm Mini Stereo Jack (Pink; Rear)
KVM Ports KB /
Mouse
2 x USB 3.1 Gen 1 Type B 4 x USB 3.1 Gen 1 Type B
Video
2 x DisplayPort
4 x DisplayPort
Speakers
2 x 3.5 mm Mini Stereo
Jack (Green)
4 x 3.5 mm Mini Stereo
Jack (Green)
Mic
2 x 3.5 mm Mini Stereo
Jack (Pink)
4 x 3.5 mm Mini Stereo
Jack (Pink)
USB Hub
1 x USB 3.1 Gen 1 Type A (Front)
1 x USB 3.1 Gen 1 Type A (Rear)
Serial
1 x RJ-11 Female
Power
Selected
1 x DC Jack
Switches
LEDs
2 x Pushbutton
4 x Pushbutton
4 (Orange)
4 (Green)
On Line / Selected
USB Link
2 (Orange)
2 (Green)
Emulation
Video
Keyboard / Mouse
USB
4096 x 2160 @ 60 Hz (4K DCI)
1–99 secs. (5 secs. default)
Scan Interval
Power Consumption
Environment Operating Temp.
DC 5V
DC 5V
0–50º C
-20–60º C
Storage Temp.
Humidity
0–80% RH, Non-condensing
42
Appendix
Function
CS1922M
CS1924M
Physical
Housing
Metal
Properties
Weight
0.73 kg
0.92 kg
Dimensions (L x W x H)
21.00 x 8.80 x 5.55 cm
27.00 x 8.80 x 5.55 cm
* Port switching only works with 3-key USB mouse wheel in emulation mode.
43
CS1922M / CS1924M User Manual
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, Chapter 6, for upgrade
details.
Symptom
Possible Cause
Action
Erratic behavior.
Unit not receiving
enough power.
Use a DC 5V power adapter if you
are not already using one. If you are
already using a power adapter,
check that it matches the system
specifications, and that it is plugged
in and functioning properly.
Keyboard and/or
mouse need to be
reset.
Unplug the cable(s) from the console
port(s), then plug it/them back in.
No connection to the
computer.
Check the cable from the switch to
the computer to make sure it is
properly connected.
KVM switch needs to
be reset.
Power off all devices on the
installation; power off the KVM
switch; wait five seconds; then
power up.
USB devices not
responding.
USB ports need to be
reset.
Unplug the device’s USB cable from
the USB port on the switch’s rear
panel, then plug it back in.
Use the USB Reset hotkey
combination (see page 26), to reset
the USB ports.
44
Appendix
Hotkey Default Settings
The hotkey factory default settings are as follows:
Setting
Default
[Scroll Lock] [Scroll Lock]
Port Switching
Invoking HSM
[Number Lock] [-]
5 Seconds
On
Auto Scan Interval
Beeper
Multi-Stream Transport (MST)
Keyboard Operating Platform
Port Switching Keys
Enabled
PC-Compatible
Enabled
45
CS1922M / CS1924M User Manual
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in materials and
workmanship for a Warranty Period of two [2] years (warranty period may vary in
certain regions/countries) commencing on the date of original purchase. This warranty
period includes the LCD panel of ATEN LCD KVM switches. Select products are
warranted for an additional year (see A+ Warranty for further details). Cables and
accessories are not covered by the Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty Period. If a
product is detective, ATEN will, at its discretion, have the option to (1) repair said
product with new or repaired components, or (2) replace the entire product with an
identical product or with a similar product which fulfills the same function as the
defective product. Replaced products assume the warranty of the original product for
the remaining period or a period of 90 days, whichever is longer. When the products or
components are replaced, the replacing articles shall become customer property and the
replaced articles shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
46
Manual Part No. PAPE-0384-AT1G
Printing Date: 2020-02-21
© Copyright 2019 ATEN® International Co., Ltd.
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
ATEN International Co., Ltd., 3F, No. 125, Sec. 2, Datung Rd., Sijhih District, New Taipei City 221, Taiwan
Phone: 886-2-8692-6789 Fax: 886-2-8692-6767 TECHNICAL SUPPORT CENTER: 886-2-8692-6959
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