ACER ASPIRE V11 TOUCH User Manual

User’s Manual  
Table of contents - 3  
TABLE OF CONTENTS  
Basic care and tips for using your  
Lock keys and embedded numeric  
Creating a drivers and applications  
Returning your system to its factory  
4 - Table of contents  
How do I add a favorite to Internet  
Choose an Internet Service Provider........ 81  
Getting started...  
In this section you will find:  
• Useful information on caring for your computer and your health  
• Where to find the power button, ports and connectors  
• Tips and tricks for using the touchpad and keyboard  
• How to create recovery backups  
• Guidelines for connecting to a network and using Bluetooth  
• Information on using Acer’s bundled software  
6 - First things first  
FIRST THINGS FIRST  
We would like to thank you for making this Acer notebook your choice  
for meeting your mobile computing needs.  
Your guides  
To help you use your Acer notebook, we have designed a set of  
guides:  
First off, the Setup Guide helps you get started with setting up your  
computer.  
The Quick Guide introduces you to the basic features and functions  
of your new computer. For more on how your computer can help you  
to be more productive, please refer to the User’s Manual. This guide  
contains detailed information on such subjects as system utilities, data  
recovery, expansion options and troubleshooting. In addition it  
contains general regulations and safety notices for your notebook. It is  
available from the desktop; double-click the Help icon and click  
User’s Manual in the menu that opens.  
Basic care and tips for using your computer  
Turning your computer off  
To turn the power off, do any of the following:  
• Use the Windows shutdown command: Press the Windows key +  
<C>, click Settings > Power then click Shut Down.  
If you need to power down the computer for a short while, but don’t  
want to completely shut it down, you can put it into Hibernate by  
pressing the power button.  
       
First things first - 7  
You can also put the computer in sleep mode by pressing the sleep  
hotkey <Fn> + <F4>.  
Note  
If you cannot power off the computer normally, press and hold the power  
button for more than four seconds to shut down the computer. If you turn off  
the computer and want to turn it on again, wait at least two seconds before  
powering up.  
Taking care of your computer  
Your computer will serve you well if you take care of it.  
• Do not expose the computer to direct sunlight. Do not place it near  
sources of heat, such as a radiator.  
• Do not expose the computer to temperatures below 0º C (32º F) or  
above 50º C (122º F).  
• Do not subject the computer to magnetic fields.  
• Do not expose the computer to rain or moisture.  
• Do not spill water or any liquid on the computer.  
• Do not subject the computer to heavy shock or vibration.  
• Do not expose the computer to dust or dirt.  
• Never place objects on top of the computer.  
• Do not slam the computer display when you close it.  
• Never place the computer on uneven surfaces.  
Taking care of your AC adapter  
Here are some ways to take care of your AC adapter:  
• Do not connect the adapter to any other device.  
• Do not step on the power cord or place heavy objects on top of it.  
Carefully route the power cord and any cables away from foot traffic.  
• When unplugging the power cord, do not pull on the cord itself but  
pull on the plug.  
• The total ampere ratings of the equipment plugged in should not  
exceed the ampere rating of the cord if you are using an extension  
   
8 - First things first  
cord. Also, the total current rating of all equipment plugged into a  
single wall outlet should not exceed the fuse rating.  
Cleaning and servicing  
When cleaning the computer, follow these steps:  
1.Turn off the computer.  
2.Disconnect the AC adapter.  
3.Use a soft, moist cloth. Do not use liquid or aerosol cleaners.  
If either of the following occurs:  
• The computer has been dropped or the body has been damaged;  
• The computer does not operate normally  
 
Your Acer notebook tour - 9  
YOUR ACER NOTEBOOK TOUR  
After setting up your computer as illustrated in the Setup Guide, let us  
show you around your new Acer computer.  
Screen view  
1
2
#
Icon Item  
Description  
Web camera for video  
communication.  
A light next to the webcam indicates  
that the webcam is active.  
1
Webcam  
Displays computer output, supports  
multi-touch input.  
2
Touchscreen  
   
10 - Your Acer notebook tour  
Keyboard view  
4
5
1
2
3
#
Icon Item  
Power button  
Description  
1
Turns the computer on and off.  
For entering data into your computer.  
14.  
2
Keyboard  
Touchpad  
Do not use a keyboard protector or  
similar cover as the keyboard  
includes ventilation intakes for  
cooling.  
Touch-sensitive pointing device.  
The touchpad and selection buttons  
form a single surface.  
Press down firmly on the touchpad  
surface to perform a left click.  
Press down firmly on the lower right  
corner to perform a right click.  
Indicates the computer’s power  
status.  
3
4
Power indicator  
Battery indicator  
Indicates battery status.  
Charging: The light is amber when  
the battery is charging.  
Fully charged: The light is blue.  
 
Your Acer notebook tour - 11  
#
Icon Item  
Microphone  
Description  
Internal microphone for sound  
recording.  
5
Rear view  
1 2 3 4 5  
#
Icon Item  
DC-in jack  
Description  
1
Connects to an AC adapter.  
Connects to an Ethernet 10/100/  
1000-based  
network.  
Ethernet (RJ-45)  
port  
2
3
4
USB port  
USB port  
Connects to USB devices.  
Connects to USB devices.  
Supports high-definition digital video  
connections.  
5
HDMI port  
Left view  
1
2
#
Icon  
Item  
Description  
Connects to audio devices (e.g.,  
speakers, headphones) or a  
headset with microphone.  
Headset/speaker  
jack  
1
   
12 - Your Acer notebook tour  
#
Icon  
Item  
Description  
Accepts one Secure Digital card  
(SD or SDHC).  
Push to install and pull to remove  
a card.  
2
SD card reader  
Only one card can operate at any  
given time.  
Information on USB 3.0  
• USB 3.0 compatible ports are blue.  
• Compatible with USB 3.0 and earlier devices.  
• For optimal performance, use USB 3.0-certified devices.  
• Defined by the USB 3.0 specification (SuperSpeed USB).  
Right view  
1
# Icon  
Item  
Description  
Connects to a Kensington-  
compatible computer security lock.  
Wrap the computer security lock  
cable around an immovable object  
such as a table or handle of a locked  
drawer.  
Kensington lock  
slot  
1
Insert the lock into the notch and turn  
the key to secure the lock.  
Keyless models are also available.  
   
Your Acer notebook tour - 13  
Base view  
1
2
# Icon  
Item  
Description  
Insert a paperclip into the hole and  
press for four seconds to reset the  
computer (simulates removing and  
reinstalling the battery).  
Battery reset  
pinhole  
1
2
Speakers  
Deliver stereo audio output.  
 
14 - Using the keyboard  
USING THE KEYBOARD  
The keyboard has full-sized keys and an embedded numeric keypad,  
separate cursor, lock, Windows, function and special keys.  
Lock keys and embedded numeric keypad  
The keyboard has three lock keys which you can toggle on and off.  
Lock key  
Description  
When Caps Lock is on, all alphabetic characters  
typed are in uppercase.  
Caps Lock  
When Num Lock is on, the embedded keypad is in  
numeric mode. The keys function as a calculator  
(complete with the arithmetic operators +, -, *, and /).  
Num Lock  
<Fn> + <F11> Use this mode when you need to do a lot of numeric  
data entry. A better solution would be to connect an  
external keypad.  
When Scroll Lock is on, the screen moves one line up  
Scroll Lock  
or down when you press the up or down arrow keys  
<Fn> + <F12> respectively. Scroll Lock does not work with some  
applications.  
The embedded numeric keypad functions like a desktop numeric  
keypad. It is indicated by small characters located on the upper right  
corner of the keycaps. To simplify the keyboard legend, cursor-control  
key symbols are not printed on the keys.  
Desired access  
Num Lock on  
Num Lock off  
Number keys on  
Type numbers in a normal  
embedded keypad manner.  
Cursor-control keys  
on embedded  
keypad  
Hold <Fn> while  
using cursor-control  
keys.  
Hold <Shift> while using  
cursor-control keys.  
Hold <Fn> while typing  
letters on embedded  
keypad.  
Main keyboard  
keys  
Type the letters in a  
normal manner.  
   
Using the keyboard - 15  
Hotkeys  
The computer employs hotkeys or key combinations to access most  
of the computer's controls like screen brightness and volume output.  
To activate hotkeys, press and hold the <Fn> key before pressing the  
other key in the hotkey combination.  
Hotkey  
Icon  
Function  
Description  
Turns on / off the computer's  
network devices.  
(Network devices vary by  
configuration.)  
<Fn> + <F3>  
Airplane mode  
Puts the computer in Sleep  
mode.  
<Fn> + <F4>  
Sleep  
Switches display output  
between the display screen,  
external monitor (if  
<Fn> + <F5>  
Display toggle  
connected) and both.  
Turns the display screen  
backlight off to save power.  
Press any key to return.  
<Fn> + <F6>  
Display off  
Touchpad  
toggle  
Turns the built-in touchpad  
on and off.  
<Fn> + <F7>  
Turns the speakers on and  
off.  
<Fn> + <F8>  
Speaker toggle  
Turns the embedded  
numeric keypad on or off.  
<Fn> + <F11> NumLk Number Lock  
Increases the screen  
brightness.  
Decreases the screen  
brightness.  
Increases the sound  
volume.  
Decreases the sound  
volume.  
<Fn> + < >  
<Fn> + < >  
<Fn> + < >  
<Fn> + < >  
Brightness up  
Brightness  
down  
Volume up  
Volume down  
Play/Pause  
<Fn> +  
<Home>  
Play or pause a selected  
media file.  
 
16 - Using the keyboard  
Hotkey  
Icon  
Function  
Description  
<Fn> +  
<Pg Up>  
Stop playing the selected  
media file.  
Stop  
<Fn> +  
<Pg Dn>  
<Fn> +  
<End>  
Return to the previous  
media file.  
Previous  
Next  
Jump to the next media file.  
Windows keys  
The keyboard has two keys that perform Windows-specific functions.  
Key  
Description  
Pressed alone it returns to the Start screen or to  
return to the last open app.  
It can also be used with other keys for special  
functions, please check Windows Help.  
Windows key  
This key has the same effect as clicking the right  
mouse button; it opens the application's context  
menu.  
Application  
key  
 
Touchpad - 17  
TOUCHPAD  
Touchpad basics  
The touchpad controls the arrow (or 'cursor') on the screen. As you  
slide your finger across the touchpad, the cursor will follow this  
movement.  
Note  
The touchpad is sensitive to finger movement; the lighter the touch, the better  
the response. Please keep the touchpad and your fingers dry and clean.  
The cursor is controlled by some basic gestures:  
Single-finger slide: Slide a finger across the touchpad to  
move the cursor.  
Single-finger press or tap: Press the touchpad down, or  
lightly tap the touchpad with your finger, to perform a 'click',  
which will select or start an item. Quickly repeat the tap to perform a  
double tap or 'double click'.  
Single-finger press in the bottom-right  
corner: Press the bottom right corner of the  
touchpad to perform a 'right click'. In the  
Start screen, this will toggle the app  
commands, in most apps this will open a  
context menu related to the selected item.  
Drag: Press and hold the bottom left corner of the touchpad, or tap  
twice anywhere on the touchtap, then slide a second finger across  
the touchpad to select all items in an area.  
Touchpad gestures  
Windows 8.1 and many applications support touchpad gestures that  
use one or more fingers.  
Note  
Support for touchpad gestures depends on the active application.  
     
18 - Touchpad  
This allows you to control applications with a few simple gestures,  
such as:  
Swipe in from edge: Access Windows tools  
by swiping into the center of the touchpad  
from the right or left edge.  
Swipe in from right: Toggle the charms.  
Swipe in from left: Switch to the previous  
app.  
Two-finger slide: Swiftly scroll through web pages,  
documents and playlists by placing two fingers on the  
touchpad and moving both in any direction.  
Two-finger pinch: Zoom in and out of photos, maps and  
documents with a simple finger-and-thumb gesture.  
Recovery - 19  
RECOVERY  
If you are having trouble with your computer, and the frequently asked  
questions (see Frequently asked questions on page 58) do not  
help, you can 'recover' your computer - i.e. return it to an earlier state.  
This section describes the recovery tools available on your computer.  
Acer provides Acer Recovery Management, which allows you to  
create a recovery backup, a drivers and applications backup, and to  
start recovery options, either using Windows tools, or the recovery  
backup.  
Note  
Acer Recovery Management is only available with a pre-installed Windows  
operating system.  
Important  
We recommend that you create a Recovery Backup and Drivers and  
Applications Backup and as soon as possible.  
In certain situations a full recovery will require a USB recovery backup.  
Creating a recovery backup  
To reinstall from a USB storage drive, you must first create a recovery  
backup. The recovery backup includes the entire original contents of  
your computer’s hard drive, including Windows and all factory-loaded  
software and drivers. Using this backup will restore your computer to  
the same state as when you purchased it, while giving you an option  
to retain all settings and personal data.  
Note  
Since the recovery backup requires at least 16 GB of storage after formatting,  
it is recommended to use a USB drive with a capacity of 32 GB or larger.  
   
20 - Recovery  
1.From Start, type 'Recovery' and then click Acer Recovery  
Management in the list of apps.  
2.Click Create Factory Default Backup. The Recovery Drive window  
opens.  
Make sure Copy contents from the recovery partition to the  
recovery drive is selected. This provides the most complete and  
safest recovery backup.  
3.Plug in the USB drive then click Next.  
Recovery - 21  
Since the recovery backup requires at least 16 GB of storage after  
formatting, it is recommended to use a USB drive with a capacity  
of 32 GB or larger.  
4.You will be shown the backup progress on the screen.  
5.Follow the process until it completes.  
6.After creating the recovery backup, you can choose to delete the  
recovery information on your computer. If you delete this  
information, you can only use the USB recovery backup to restore  
your computer, if you lose or erase the USB drive, you cannot  
restore your computer.  
7.Unplug the USB drive and label it clearly.  
Important  
Write a unique, descriptive label on the backup, such as 'Windows  
Recovery Backup'. Make sure you keep the backup in a safe place that  
you will remember.  
Creating a drivers and applications backup  
To create a Drivers and Applications Backup, that contains the  
factory-loaded software and drivers needed by your computer, you  
 
22 - Recovery  
may use either a USB storage drive or, if your computer features a  
DVD recorder, one or more blank recordable DVDs.  
1.From Start, type 'Recovery' and then click Acer Recovery  
Management in the list of apps.  
2.Click Create Drivers and Applications Backup.  
Plug in the USB drive or insert a blank DVD into the optical drive, then  
click Next.  
• If you are using a USB drive, make sure your USB drive has  
enough capacity before continuing.  
• If using DVDs, it will also show the number of blank, recordable  
discs you will need to complete the recovery discs. Make sure that  
you have the required number of identical, blank discs.  
3.Click Start to copy files.You will be shown the backup progress on  
the screen.  
4.Follow the process until it completes:  
• If you are using optical discs, the drive ejects each disc as it  
completes burning it. Remove the disc from the drive and mark it  
Recovery - 23  
with a permanent marker.  
If multiple discs are required, insert a new disc when prompted,  
then click OK. Continue until the process is complete.  
• If you are using a USB drive, unplug the drive and label it clearly.  
Important  
Write a unique, descriptive label on each backup, such as 'Drivers and  
Applications Backup'. Make sure you keep the backup in a safe place  
that you will remember.  
Recovering your system  
To recover your system:  
1.Perform minor fixes.  
If only one or two items of software or hardware have stopped  
working correctly, the problem may be solved by reinstalling the  
software or the device drivers.  
To reinstall software and drivers that were pre-installed at the  
For instructions on reinstalling software and drivers that were not  
pre-installed, see that product’s documentation or support Web site.  
2.Revert to a previous system condition.  
If reinstalling software or drivers does not help, then the problem  
may be solved by returning your system to a previous state when  
everything was working correctly.  
3.Reset your operating system.  
If nothing else has solved the problem and you want to reset your  
system, but keep your user information, see Returning your  
4.Reset your system to its factory condition.  
If nothing else has solved the problem and you want to reset your  
system to factory condition, see Returning your system to its  
   
24 - Recovery  
Reinstalling drivers and applications  
As a troubleshooting step, you may need to reinstall the applications  
and device drivers that came pre-installed on your computer from the  
factory. You can reinstall using either your hard drive or the backup  
you have created.  
• Other applications - If you need to reinstall software that did not  
come pre-installed on your computer, you need to follow that  
software’s installation instructions.  
• New device drivers - If you need to reinstall device drivers that did  
not come pre-installed on your computer, follow the instructions  
provided with the device.  
If you are reinstalling using Windows and the recovery  
information stored on your computer:  
1.From Start, type 'Recovery' and then click Acer Recovery  
Management in the list of apps.  
2.Click Reinstall Drivers or Applications.  
 
Recovery - 25  
3.You should see the Contents section of the Acer Resource  
Center.  
Images for reference only.  
4.Click the install icon for the item you want to install, then follow  
the onscreen instructions to complete the installation. Repeat  
this step for each item you want to reinstall.  
If you are reinstalling from a Drivers and Applications Backup on  
a DVD or USB drive:  
1.Insert the Drivers and Applications Backup into the disc drive or  
connect it to a free USB port.  
• If you inserted a DVD wait for Acer Resource Center to start.  
• If Acer Resource Center does not start automatically, press  
the Windows key + <E>, then double-click on the optical drive  
icon.  
• If you are using a USB drive, press the Windows key + <E>, then  
double-click on the drive that contains the backup. Double-click  
on ResourceCenter.  
26 - Recovery  
2.You should see the Contents section of the Acer Resource  
Center.  
Images for reference only.  
3.Click the install icon for the item you want to install, then follow  
the onscreen prompts to complete the installation. Repeat this  
step for each item you want to reinstall.  
Returning to an earlier system snapshot  
Microsoft System Restore periodically takes a 'snapshot' of your  
system settings and saves them as restore points. In most cases of  
hard-to-resolve software problems, you can return to one of these  
restore points to get your system running again.  
Windows automatically creates an additional restore point each day,  
and also each time you install software or device drivers.  
Note  
For more information about using Microsoft System Restore, from Start, type  
’Help’ and then click Help and Support in the list of apps. Type ’Windows  
system restore’ in the Search Help box, then press Enter.  
Returning to a restore point  
1.From Start, type ’Control Panel’ and then click Control Panel in the  
list of apps.  
2.Click System and Security > Action Center, then click Recovery  
at the bottom of the window.  
3.Click Open System Restore, then Next.  
 
Recovery - 27  
4.Click the latest restore point (at a time when your system worked  
correctly), click Next, then Finish.  
5.A confirmation window appears; click Yes. Your system is restored  
using the restore point you specified. This process may take several  
minutes, and may restart your computer.  
Returning your system to its factory condition  
If your computer experiences problems that are not recoverable by  
other methods, you may need to reinstall everything to return your  
system to its factory condition. You can recover from either your hard  
drive or the recovery backup you have created.  
• If you can still run Windows and have not deleted the recovery  
partition, see Recovering from Windows below.  
• If you cannot run Windows, your original hard drive has been  
completely re-formatted or you have installed a replacement hard  
Recovering from Windows  
Start Acer Recovery Management:  
• From Start, type ’Recovery’ and then click Acer Recovery  
Management in the list of apps.  
Two options are available, Restore Factory Settings (Reset my PC)  
or Customized Restore (Refresh my PC).  
Restore Factory Settings deletes everything on your hard drive, then  
reinstalls Windows and all software and drivers that were pre-installed  
on your system. If you can access important files on your hard drive,  
Customized Restore will attempt to retain your files (user data) but  
will reinstall all software and drivers. Software installed since you  
purchased your PC will be removed (except software installed from  
   
28 - Recovery  
Restore Factory Settings with Acer Recovery Management  
1.Click Restore Factory Settings.  
Important  
’Restore Factory Settings’ will erase all files on your hard drive.  
2.The Reset your PC window opens.  
Images for reference only.  
3.Click Next, then choose how to erase your files:  
a.Just remove my files quickly erases all files before restoring  
your computer and takes about 30 minutes.  
b.Fully clean the drive completely cleans the drive after each file is  
erased, so no files can be viewed after the recovery. Cleaning the  
drive takes much longer, up to 5 hours, but is much more secure  
as old files are completely removed.  
4.Click Reset.  
 
Recovery - 29  
5.The recovery process begins by restarting your computer, then  
continues by copying files to your hard drive.  
6.After the recovery has finished, you can start using your computer  
by repeating the first-start process.  
Recovering from the hard drive during startup  
1.Turn on your computer and press <Alt> + <F10> during startup. A  
screen appears asking you to choose the keyboard layout.  
2.Several options are now presented. Click Troubleshoot.  
3.Click either Refresh your PC or Reset your PC.  
Note  
"Refresh your PC" enables you to restore your computer to the default factory  
condition with files intact. "Reset your PC" completely removes all your files  
and resets your computer to factory settings.  
4.Click Next. The process will take several minutes.  
Customized Restore with Acer Recovery Management  
1.Click Customized Restore (Retain User Data).  
 
30 - Recovery  
2.The Refresh your PC window opens.  
Images for reference only.  
3.Click Next, then Refresh.  
4.The recovery process begins by restarting your computer, then  
continues by copying files to your hard drive. This process takes  
about 30 minutes.  
Recovering from a recovery backup  
To recover from a recovery backup on a USB drive:  
1.Find your recovery backup.  
2.If your computer does not have a built-in keyboard, make sure a  
keyboard is attached to your computer.  
3.Plug in the USB drive and turn on your computer.  
4.If it is not already enabled, you must enable the F12 Boot Menu:  
a.Press <F2> when starting your computer.  
b.Use the left or right arrow keys to select the Main menu.  
c. Press the down key until F12 Boot Menu is selected, press <F5>  
to change this setting to Enabled.  
d.Use the left or right arrow keys to select the Exit menu.  
e.Depending on the type of BIOS your computer uses, select Save  
Changes and Exit or Exit Saving Changes and press Enter.  
Select OK or Yes to confirm.  
f. Your computer will restart.  
5.During startup, press <F12> to open the boot menu. The boot menu  
allows you to select which device to start from, select the USB drive.  
a.Use your arrow keys to select USB Device, then press Enter.  
 
Recovery - 31  
b.Windows starts from the recovery backup instead of the normal  
startup process.  
6.Select your keyboard type.  
7.Select Troubleshoot and then choose the type of recovery to use:  
a.Click Advanced then System Restore to start Microsoft System  
Restore:  
Microsoft System Restore periodically takes a ’snapshot’ of your  
system settings and saves them as restore points. In most cases  
of hard-to-resolve software problems, you can return to one of  
these restore points to get your system running again.  
b.Click Reset your PC to start the reset process:  
Reset your PC deletes everything on your hard drive, then  
reinstalls Windows and all software and drivers that were pre-  
installed on your system. If you can access important files on your  
hard drive, back them up now. See Reset your PC from the  
recovery backup below.  
c. Click Refresh your PC to start the refresh process:  
Refresh your PC will attempt to retain your files (user data) but  
will reinstall all software and drivers. Software installed since you  
purchased your PC will be removed (except software installed  
from the Windows Store). See Refresh your PC from the  
Reset your PC from the recovery backup  
Important  
Reset your PC will erase all files on your hard drive.  
1.The Reset your PC window opens.  
Images for reference only.  
32 - Recovery  
2.Click Next.  
3.Select the operating system to recover (normally only one option is  
available).  
4.Choose to keep any changes to the hard drive:  
a.If you have deleted the recovery partition or otherwise changed  
the partitions on the hard drive and want to keep these changes,  
select No.  
b.To restore your computer to Factory Settings, select Yes.  
5.Choose how to erase your files:  
a.Just remove my files quickly erases all files before restoring  
your computer and takes about 30 minutes.  
b.Fully clean the drive completely cleans the drive after each file is  
erased, so no files can be viewed after the recovery. Cleaning the  
drive takes much longer, up to 5 hours, but is much more secure  
as old files are completely removed.  
6.Click Reset.  
7.After the recovery has finished, you can start using your computer  
by repeating the first-start process.  
Refresh your PC from the recovery backup  
1.The Refresh your PC window opens.  
2.Click Next.  
3.Select the operating system to recover (normally only one option is  
available).  
4.Click Refresh.  
5.The recovery process begins by restarting your computer, then  
continues by copying files to your hard drive. This process takes  
about 30 minutes.  
 
Connecting to the Internet - 33  
CONNECTING TO THE INTERNET  
Note  
Information in this section may not apply to your computer.  
This chapter includes basic information on types of connections, and  
getting connected to the Internet. For detailed information, please  
Connecting with a cable  
Built-in network feature  
The built-in network feature makes it easy for you to connect your  
computer to the Internet using a cable.  
But first, an Internet Service Provider (ISP) -- usually a phone or cable  
company -- will have to go to your home or office to set up Internet  
service. The ISP will install a small box, called a router, that will allow  
you to connect to the Internet.  
Once your router is set up, all you have to do is plug one end of a  
network cable into the network port on your computer, and the other  
end into a port on your router. (Refer to the image below.) Then, you'll  
be ready to get online.  
Connecting wirelessly  
       
34 - Connecting to the Internet  
Connecting to a wireless LAN  
A wireless LAN (or WLAN) is a wireless local area network, which can  
link two or more computers without using wires. Once connected to  
WLAN, you can access the Internet. You can also share files, other  
devices, and even your Internet connection itself.  
Warning  
Using wireless devices while flying in aircraft may be prohibited. All  
wireless devices must be switched off before boarding an aircraft and  
during take-off, as they may be dangerous to the operation of the  
aircraft, disrupt communications, and even be illegal. You may turn on  
your computer’s wireless devices only when informed that it is safe to  
do so by the cabin crew.  
Your computer's wireless connection is turned on by default and  
Windows will detect and display a list of available networks during  
setup. Select your network and enter the password if required.  
Acer notebook computers feature an Airplane mode hotkey that turns  
the network connection on or off. You can use the network  
management options to turn your wireless network on/off or control  
what is shared over the network. From the Start screen, start typing  
’wireless’ then select Connect to a network or Change Wi-Fi  
settings. Otherwise, open Internet Explorer and follow the  
instructions.  
Note  
Please refer to your Internet Service Provider (ISP) or router documentation  
for details on connecting to the Internet.  
Connecting to a 3G network  
If your computer has a SIM slot, you can connect to the Internet using  
a 3G (cellular phone) network. To do this, you must have a compatible  
SIM card and a data contract with your cellular provider.  
Note  
Please contact your cellular provider for details on connecting to the Internet  
via 3G.  
   
Using a Bluetooth connection - 35  
USING A BLUETOOTH CONNECTION  
Bluetooth is a technology enabling you to transfer data wirelessly over  
short distances between many different types of devices. Bluetooth-  
enabled devices include computers, cell phones, tablets, wireless  
headsets, and keyboards.  
To use Bluetooth, you must ensure the following:  
1.Bluetooth is enabled on both devices.  
2.Your devices are "paired" (or connected).  
Enabling and disabling Bluetooth  
The Bluetooth adapter must be enabled on both devices. For your  
computer, this may be an external switch, a software setting, or a  
separate Bluetooth dongle plugged into the computer’s USB port (if no  
internal Bluetooth adapter is available).  
Note  
Please check your devices owner’s manual to determine how to turn on its  
Bluetooth adapter.  
Enable Bluetooth and add a device  
Every new device must first be "paired" with your computer’s  
Bluetooth adapter. This means it must first be authenticated for  
security purposes. You only need to pair once. After that, simply  
turning on the Bluetooth adapter of both devices will connect them.  
Bluetooth on your computer is disabled by default. To enable your  
computer’s Bluetooth adapter, do the following:  
1.Open the Charms and select Settings > Change PC Settings > PC  
and devices > Bluetooth, or press the Windows key  
+ <W> and  
in the results, click on Bluetooth settings.  
then type ’Wireless’;  
2.Click the toggle next to Bluetooth to enable/disable it.  
3.Your computer will automatically start searching for devices, as well  
as make itself visible to other devices.  
     
36 - Using a Bluetooth connection  
4.Tap the device you wish to add from the list of discovered devices,  
and tap Pair.  
A code displays on your computer, which should match the code  
displayed on your device. Select Yes. Then, accept the pairing from  
your device.  
Note  
Some devices using older versions of the Bluetooth technology require both  
devices to enter a PIN. In the case of one of the devices not having any inputs  
(as in a headset), the passcode is hardcoded into the device (usually "0000"  
or "1234"). Consult your device’s user manual for more information.  
Acer Touch Tools - 37  
ACER TOUCH TOOLS  
Acer Touch Tools makes using your Windows device easier and more  
convenient. You can select, drag or tap on small items in the user  
interface.  
You can run Acer Touch Tools, from Start or from the Desktop  
taskbar.  
Touch tool controls  
The Touch Tools control panel has several icons:  
1 2 3 4 5 6 7  
8
No. Item  
Description  
Tap the Move tab and drag the Touch Tools  
panel to reposition it.  
1
Move  
Displays or hides the AccuFinger pointer. Tap the  
icon to display the pointer, and again to hide it.  
The AccuFinger pointer will also hide  
automatically after a specified number of  
seconds, which you can set in the configuration  
window.  
2
AccuFinger  
   
38 - Acer Touch Tools  
No. Item  
Description  
Turns the multi-select feature on and off. Tap the  
multi-select icon to turn it on. Tap it again to turn  
multi-select off.  
3
Multi-select  
ESC  
simulation  
Touch Tools  
Tap on the ESC icon to send an Escape  
command to the system.  
Tap to open the Touch Tools configuration  
4
5
6
7
8
configuration window. See Settings on page 39.  
Gateway  
Tap this icon to run the Acer Screen Grasp utility.  
Tap the X to close Acer Touch Tools. Both  
AccuFinger and the Touch Tools panel will close.  
Close  
AccuFinger  
pointer  
Pointing  
The AccuFinger pointer's fine tip allows you to work with even very  
small screen elements. This can be particularly helpful when using  
operating system setting and configuration windows with small  
buttons, boxes or other small items.  
Using AccuFinger  
With AccuFinger you can:  
Point: Place your fingertip on the pointer pad and drag it around.  
The pointer direction changes automatically as you move around  
the screen.  
Select: Perform all standard touch screen cursor commands  
including tap, double-tap, drag, and drag-select, etc.  
Drag: To drag something, position the AccuFinger pointer on it,  
press briefly on the pointer pad to activate drag mode, then drag the  
selected item to a new position.  
Display: Display a context-sensitive menu by holding your fingertip  
on the pointer pad for a moment until the menu appears, then stop  
touching the pad and select a menu command.  
   
Acer Touch Tools - 39  
Text edit: You can select text in supported programs by tapping on  
a word or text block to select it or insert the cursor. You can then  
type or perform other operations on the selected text.  
RepliView  
Your touch device’s onscreen virtual keyboard can sometimes block  
your view of where you are typing. RepliView displays a small pop-up  
window above the onscreen keyboard that displays a view of where  
you are typing so that you can see what you are doing. This feature  
operates automatically when Touch Tools is running.  
Settings  
You can adjust the settings to suit your needs, including setting the  
AccuFinger pointer size and timeout. You can also select either right  
   
40 - Acer Touch Tools  
or left-hand operation, which optimizes pointer orientation for the  
selected mode.  
Acer Screen Grasp - 41  
ACER SCREEN GRASP  
Acer Screen Grasp is a handy screen capture tool that allows you to  
capture all or part of anything that’s displayed on your computer’s  
screen. It works for both the desktop and Start screen applications.  
To launch Acer Screen Grasp, press <Ctrl> + <Shift> + <PrtSc>.  
Once you have opened the application you can activate the launch  
gesture: Tapping the screen with three fingers.  
Note  
The three-finger gesture is disabled by default. You can enable it from  
Settings.  
Overview  
1 2 3 4 5 6  
The toolbar at the top of the screen allows you to change screen  
capture options and settings.  
No.  
1
2
Description  
Capture: Capture a rectangular or circular area of the screen.  
Freeform capture: Capture a freeform part of the screen.  
Window capture: Capture all or part of an open window.  
3
Webpage capture: Capture a whole webpage, including parts  
of the page that are not currently visible.  
4
5
6
Full screen capture: Capture the full screen.  
Settings: Change the defaults.  
     
42 - Acer Screen Grasp  
Adjusting the Settings  
Tap the Settings icon to adjust the defaults for Acer Screen Grasp.  
You can enable or disable the launch gesture (tap the screen with  
three fingers), set the app to launch the editing tool after capturing, pin  
the program to the taskbar, view a short introduction tutorial, or view  
the Help content.  
The editing tool  
After you’ve captured the screen, you can edit the image.  
1 2  
3 4 5 6 7 8  
9 1011  
No.  
1
Description  
Undo.  
2
Redo.  
3
Pencil tool.  
   
Acer Screen Grasp - 43  
No.  
4
Description  
Marker tool.  
5
Text tool.  
6
Eraser.  
7
8
Mosaic effect.  
Lasso tool.  
Share capture to...  
• Windows clipboard  
• Facebook  
• Acer Scrapboard  
• Word  
9
• PowerPoint  
• Outlook  
10  
11  
Save.  
Pin/unpin the toolbars.  
44 - Acer Scrapboard  
ACER SCRAPBOARD  
Acer Scrapboard is a useful tool to manage your screen captures.  
Screen captures are automatically sorted by date.  
Tap the  
icon on the screen capture to open the website in Internet  
Explorer.  
You can also create tags to assist in sorting your images.  
1.Tap and drag an image down to open the menu at the bottom of the  
screen.  
2.Tap Create tag to create a tag.  
3.Tap Tags to open the list of available tags, and check each tag that  
you would like to assign to the image.  
 
Keeping your computer  
and data safe...  
In this section you will find:  
• How to secure your computer  
• Setting passwords  
• What you need to prepare when you’re traveling  
• How to get the most out of your battery  
46 - Acer Theft Shield  
ACER THEFT SHIELD  
Note  
This feature is only available on certain models.  
Acer Theft Shield is a tool for your computer that helps prevent theft  
by alerting you if your computer is moved out of range of your Android  
cellphone or the selected wireless network.  
To start Acer Theft Shield, double-click the Acer Theft Shield icon on  
the desktop, or from Start simply start typing Acer Theft Shield to open  
Search and list the results.  
Note  
Acer Theft Shield needs a Windows Log On password. If you have not set a  
password, you will be reminded to set one.  
Once Acer Theft Shield is running, you will be asked to select the type  
of detection you wish to use. You may select:  
Use an Android phone.  
Use a Wi-Fi network.  
If you select Use an Android phone, you will be shown a QR (Quick  
Reference) code that you can scan using your phone. The QR  
 
Acer Theft Shield - 47  
contains a link that will allow you to download the Android app to your  
phone.  
Note  
If you do not select to use an Android phone at this stage, you can select to  
use an Android phone at any time.  
If your phone does not have a barcode reader installed, you will need  
to download one before you can scan the QR code.  
Once you have downloaded the Android app to your phone, click Next  
to start setting up Acer Theft Shield. Click Start to turn on your  
notebook’s Wi-Fi hotspot feature, this will allow your phone to detect  
the notebook.  
Using Acer Theft Shield  
General  
Once you have selected the method to use, you will be shown the  
General page which allows you to activate Acer Theft Shield and  
select a hotkey combination to activate Acer Theft Shield.  
You can press the hotkey combination to protect your computer at any  
time.  
   
48 - Acer Theft Shield  
Settings  
The Settings page allows you to change alarm settings and also set  
up notifications on your Android phone.  
Tap Edit under Configure your notebook’s Wi-Fi hotspot network to  
change the SSID that your notebook will broadcast while linking to  
your Android cellphone.  
You can also change the alarm notification duration from the drop-  
down menu under Alarm mode settings.  
Note  
To view the QR code to download the Android app again, click the  
icon.  
 
BIOS utility - 49  
BIOS UTILITY  
The BIOS utility is a hardware configuration program built into your  
computer's BIOS.  
Your computer is already properly configured and optimized, and you  
do not normally need to run this utility. However, if you encounter  
configuration problems, you may need to run it.  
To activate the BIOS utility, press <F2> during the POST while the  
computer logo is being displayed.  
Boot sequence  
To set the boot sequence in the BIOS utility, activate the BIOS utility,  
then select Boot from the categories listed at the top of the screen.  
Setting passwords  
To set a password on boot, activate the BIOS utility, then select  
Security from the categories listed at the top of the screen. Find  
Password on boot: and use the <F5> and <F6> keys to enable this  
feature.  
       
50 - Securing your computer  
SECURING YOUR COMPUTER  
Your computer is a valuable investment that you need to take care of.  
Learn how to protect and take care of your computer.  
Security features include hardware and software locks — a security  
notch and passwords.  
Using a computer security lock  
The computer comes with a Kensington-compatible security slot for a  
security lock.  
Wrap a computer security lock cable around an immovable object  
such as a table or handle of a locked drawer. Insert the lock into the  
notch and turn the key to secure the lock. Some keyless models are  
also available.  
Using passwords  
Passwords protect your computer from unauthorized access. Setting  
these passwords creates several different levels of protection for your  
computer and data:  
• Supervisor Password prevents unauthorized entry into the BIOS  
utility. Once set, you must enter this password to gain access to the  
• User Password secures your computer against unauthorized use.  
Combine the use of this password with password checkpoints on  
boot-up and resume from Hibernation (if available) for maximum  
security.  
• Password on Boot secures your computer against unauthorized  
use. Combine the use of this password with password checkpoints  
on boot-up and resume from Hibernation (if available) for maximum  
security.  
Important  
Do not forget your Supervisor Password! If you forget your password,  
please get in touch with your dealer or an authorized service center.  
     
Securing your computer - 51  
Entering passwords  
When a password is set, a password prompt appears in the center of  
the display screen.  
• When the Supervisor Password is set, a prompt appears when you  
enter the BIOS utility.  
• Type the Supervisor Password and press <Enter> to access the  
BIOS utility. If you enter the password incorrectly, a warning  
message appears. Try again and press <Enter>.  
• When the User Password is set and the password on boot  
parameter is enabled, a prompt appears at boot-up.  
• Type the User Password and press <Enter> to use the computer. If  
you enter the password incorrectly, a warning message appears. Try  
again and press <Enter>.  
Important  
You have three chances to enter a password. If you fail to enter the  
password correctly after three tries, the system halts. Press and hold  
the power button for four seconds to shut down the computer. Then  
turn on the computer again, and try again.  
 
52 - Power management  
POWER MANAGEMENT  
This computer has a built-in power management unit that monitors  
system activity. System activity refers to any activity involving one or  
more of the following devices: keyboard, mouse, hard disk,  
peripherals connected to the computer, and video memory. If no  
activity is detected for a period of time, the computer stops some or all  
of these devices in order to conserve energy.  
Saving power  
Disable Fast startup  
Your computer uses Fast startup to start quickly, but also uses a small  
amount of power to check for signals to start. These checks will slowly  
drain your computer’s battery.  
If you prefer to reduce your computer’s power requirements and  
environmental impact, turn off Fast startup:  
Note  
If Fast startup is off, your computer will take longer to start from Sleep.  
Your computer will also not start if it receives an instruction to start over a  
network (Wake on LAN).  
1.Open the desktop.  
2.Click Power Options in the Notification area.  
3.Select More Power Options.  
4.Select Choose what the power buttons do.  
   
Power management - 53  
5.Select Change settings that are currently unavailable.  
6.Scroll down and disable Turn on fast startup.  
7.Select Save changes.  
54 - Battery pack  
BATTERY PACK  
The computer uses an embedded Lithium battery that gives you long  
use between charges.  
Battery characteristics  
The battery is recharged whenever you connect the computer to the  
AC adapter. Your computer supports charge-in-use, enabling you to  
recharge the battery while you continue to operate the computer.  
However, recharging with the computer turned off significantly  
reduces charge time.  
The battery will come in handy when you travel or during a power  
failure.  
Charging the battery  
Plug the AC adapter into the computer, and connect to a mains power  
outlet. You can continue to operate your computer on AC power while  
your battery is charging. However, charging the battery with the  
computer turned off significantly reduces charge time.  
Note  
You are advised to charge the battery before retiring for the day. Charging  
the battery overnight before traveling enables you to start the next day with a  
fully charged battery.  
Conditioning a new battery pack  
Before you use a battery pack for the first time, there is a conditioning  
process that you should follow:  
1.Connect the AC adapter and fully charge the battery.  
2.Turn on the computer and complete setting up the operating system.  
3.Disconnect the AC adapter.  
4.Operate the computer using battery power.  
5.Reconnect the AC adapter and fully charge the battery again.  
Follow these steps again until the battery has been charged and  
discharged three times.  
     
Battery pack - 55  
Use this conditioning process for all new batteries, or if a battery  
hasn't been used for a long time.  
Warning  
Do not expose battery packs to temperatures below 0° C (32° F) or  
above 45° C (113° F). Extreme temperatures may adversely affect the  
battery pack.  
The battery conditioning process ensures your battery accepts the  
maximum possible charge. Failure to follow this procedure will prevent  
you from obtaining the maximum battery charge, and will also shorten  
the effective lifespan of the battery.  
In addition, the useful lifespan of the battery is adversely affected by  
the following usage patterns:  
• Using the computer on constant AC power.  
• Not discharging and recharging the battery to its extremes, as  
described above.  
• Frequent use; the more you use the battery, the faster it will reach  
the end of its effective life. An embedded battery has a life span of  
more than 1,000 charge/discharge cycles.  
Optimizing battery life  
Optimizing battery life helps you get the most out of battery operation,  
prolonging the charge/recharge cycle and improving recharging  
efficiency. You are advised to follow the suggestions set out below:  
• Use AC power whenever possible, reserving battery for mobile use.  
• Remove accessories that are not being used (e.g. a USB disk  
drive), as they can continue to draw power.  
• Store your PC in a cool, dry place. The recommended temperature  
is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the  
battery to self-discharge faster.  
• Excessive recharging decreases the battery life.  
• Look after your AC adapter and battery.  
 
56 - Battery pack  
Checking the battery level  
The power meter indicates the current battery level. Rest the cursor  
over the battery/power icon on the taskbar to see the battery's present  
charge level.  
Battery-low warning  
When using battery power pay attention to the power meter.  
Important  
Connect the AC adapter as soon as possible after the battery-low  
warning appears. Data may be lost if the battery is allowed to become  
fully depleted and the computer shuts down.  
When the battery-low warning appears, the recommended course of  
action depends on your situation:  
Situation  
Recommended Action  
1. Plug the AC adapter into the computer, and  
The AC adapter then connect to the main power supply.  
and a power  
outlet are  
2. Save all necessary files.  
3. Resume work.  
available.  
Turn off the computer if you want to recharge  
the battery rapidly.  
The AC adapter 1. Save all necessary files.  
or a power outlet 2. Close all applications.  
is unavailable.  
3. Turn off the computer.  
   
Traveling with your computer - 57  
TRAVELING WITH YOUR COMPUTER  
This section gives you tips and hints to consider when moving around  
or traveling with your computer.  
Disconnecting from the desktop  
Follow these steps to disconnect your computer from external  
accessories:  
1.Save any open files.  
2.Remove discs from optical drive.  
3.Shut down the computer or put it into Sleep or Hibernate mode.  
4.Close the display cover.  
5.Disconnect the cord from the AC adapter.  
6.Disconnect the keyboard, pointing device, printer, external monitor  
and other external devices.  
7.Disconnect the Kensington lock if you are using one to secure the  
computer.  
Moving around  
When you are just moving within short distances, for example, from  
your office desk to a meeting room.  
Preparing the computer  
Before moving the computer, close and latch the display cover to  
place it in Sleep mode. You can now safely take the computer  
anywhere you go within the building. To wake the computer from  
Sleep mode, open the display and, if necessary, press and release  
the power button.  
If you are taking the computer to a client's office or a different building,  
you may choose to shut down the computer:  
Press the Windows key + <C>, click Settings > Power then click  
Shut Down  
Or:  
       
58 - Traveling with your computer  
You can put the computer in Sleep mode by pressing <Fn> + <F4> or  
by closing the display.  
When you are ready to use the computer again, open the display and,  
if necessary, press and release the power button.  
Note  
The computer may enter Hibernation or Deep Sleep mode after being in  
Sleep mode for a period of time.  
What to bring to meetings  
If your meeting is relatively short, you probably do not need to bring  
anything with you other than your computer. If your meeting will be  
longer, or if your battery is not fully charged, you may want to bring  
the AC adapter with you to plug in your computer in the meeting room.  
If the meeting room does not have an electrical outlet, reduce the  
drain on the battery by putting the computer in Sleep mode. Press  
<Fn> + <F4> or close the display cover whenever you are not actively  
using the computer.  
Taking the computer home  
When you are moving from your office to your home or vice versa.  
Preparing the computer  
After disconnecting the computer from your desktop, follow these  
steps to prepare the computer for the trip home:  
• Check that you have removed all media and compact discs from the  
drive(s). Failure to remove the media can damage the drive head.  
• Pack the computer in a protective case that can prevent the  
computer from sliding around and cushion it if it should fall.  
Warning  
Avoid packing items next to the top cover of the computer. Pressure  
against the top cover can damage the screen.  
     
Traveling with your computer - 59  
What to take with you  
Unless you have some items at home, take the following items with  
you:  
• AC adapter and power cord.  
• The printed Setup Guide.  
Special considerations  
Follow these guidelines to protect your computer while traveling to  
and from work:  
• Minimize the effects of temperature changes by keeping the  
computer with you.  
• If you need to stop for an extended period of time and cannot carry  
the computer with you, leave the computer in the trunk of the car to  
avoid exposing the computer to excessive heat.  
• Changes in temperature and humidity can cause condensation.  
Allow the computer to return to room temperature, and inspect the  
screen for condensation before turning on the computer. If the  
temperature change is greater than 10° C (18° F), allow the  
computer to come to room temperature slowly. If possible, leave the  
computer for 30 minutes in an environment with a temperature  
between outside and room temperature.  
Setting up a home office  
If you frequently work on your computer at home, you may want to  
purchase a second AC adapter for use at home. With a second AC  
adapter, you can avoid carrying the extra weight to and from home.  
If you use your computer at home for significant periods of time, you  
might also want to add an external keyboard, monitor or mouse.  
Traveling with the computer  
Important  
Check with your airline for any special requirements for travelling with  
Lithium batteries.  
       
60 - Traveling with your computer  
When you are moving within a larger distance, for instance, from your  
office building to a client's office building or traveling locally.  
Preparing the computer  
Prepare the computer as if you were taking it home. Make sure that  
the battery in the computer is charged. Airport security may require  
you to turn on your computer when carrying it into the gate area.  
What to take with you  
Take the following items with you:  
• AC adapter  
• Additional printer driver files if you plan to use another printer  
Special considerations  
In addition to the guidelines for taking the computer home, follow  
these guidelines to protect your computer while traveling:  
• Always take the computer as carry-on luggage.  
• If possible, have the computer inspected by hand. Airport security X-  
ray machines are safe, but do not put the computer through a metal  
detector.  
Traveling internationally  
Important  
Check with your airline for any special requirements for travelling with  
Lithium batteries.  
When you are moving from country to country.  
Preparing the computer  
Prepare the computer as you would normally prepare it for traveling.  
         
Traveling with your computer - 61  
What to bring with you  
Bring the following items with you:  
• AC adapter.  
• Power cords that are appropriate for your destination(s).  
• Additional printer driver files if you plan to use another printer.  
• Proof of purchase, in case you need to show it to customs officials.  
• International Travelers Warranty passport.  
Special considerations  
Follow the same special considerations as when traveling with the  
computer.  
In addition, these tips are useful when traveling internationally:  
• When traveling in another country, check that the local AC voltage  
and the AC adapter power cord specifications are compatible. If not,  
purchase a power cord that is compatible with the local AC voltage.  
Do not use converter kits sold for appliances to power the computer.  
• If you are using the modem, check if the modem and connector are  
compatible with the telecommunications system of the country you  
are traveling in.  
   
Ports and connectors...  
In this section you will find:  
• Information on the ports and connectors fitted to your computer  
Memory card reader - 63  
MEMORY CARD READER  
Connectivity options  
Your computer has a card reader and other ports/jacks that allow you  
to connect peripheral devices to your computer. For instructions on  
how to connect different external devices to the computer, read the  
following section.  
Memory card reader  
Memory cards are used in a wide selection of digital  
cameras, PDAs, MP3 players and mobile phones.  
Inserting a memory card  
1.Align the card so that the connector points towards the port, with the  
connectors facing down.  
2.Carefully slide the card into the port. If you find you need to use any  
force to insert the card, try reorientating the card slightly.  
3.Push the card until it clicks into place. A few millimetres of the card  
will extend from beyond the slot.  
If the card contains some files, the Windows Auto Play window may  
appear (this depends on the contents of the card) and ask you if you  
wish to use a program to access the contents of the card. Select an  
option here if it is appropriate, otherwise select Cancel. If the card  
contains no files, or unknown files, a window will open showing the  
contents of the card.  
SD, SDHC and SDXC cards  
Different types of SD cards cover different capacities, while using the  
same overall design. SD cards contain up to 4 GB, SDHC cards  
contain up to 32 GB, and SDXC cards can contain up to 2048 GB  
   
64 - Memory card reader  
(2 TB). Your computer provides an SDHC or SDXC compatible card  
reader.  
Note  
SDXC memory cards can only be used in an SDXC-compatible reader; SD  
and SDHC cards can be used in either type.  
Removing a card from a memory card reader  
1.Click on Show hidden icons  
2
arrow in the Notification Area (next  
to the clock).  
2.Click on the Safely Remove  
Hardware icon.  
3.Click on Eject SD Card (or the  
name of the device).  
4.Wait until a Safe to Remove  
Hardware message is displayed.  
5.Remove the card.  
1
3
Video and audio connectors - 65  
VIDEO AND AUDIO CONNECTORS  
Connect to a monitor with a VGA or DVI port (the type of connection  
supported depends on your computer’s configuration). The  
appropriate cable is usually included with the monitor.  
Follow these steps to connect an monitor to your computer:  
1.Check that the computer is powered off and the monitor power  
switch is turned off.  
2.Attach the video cable to the monitor port on the computer. Secure  
the cable connection with the screws provided.  
3.Connect the monitor power cable and plug it into a properly  
grounded wall outlet.  
4.Follow any setup instructions in the monitor's user's guide.  
5.Turn on power to the monitor, then the computer.  
6.Make sure that the current resolution and refresh rate do not exceed  
the specifications of the monitor. If necessary change the display  
settings used by the computer.  
Note  
To access the display controls, press the Windows key ( ) + W, type  
"Display" and then click on Display.  
Headphones and microphone  
These ports allow you to connect audio devices. Use the headphone  
port to plug in stereo headphones or powered speakers. Plugging an  
audio device to the headphone port disables the built-in speakers.  
Use the microphone port to connect an external microphone for mono  
recording; plugging in an external microphone disables the built-in  
microphone.  
Note  
Some computers have a single "combo" port that allows you to use single-pin  
headsets with a built-in microphone. These headsets are most commonly  
used with smartphones.  
 
66 - HDMI  
HDMI  
HDMI (High-Definition Multimedia Interface) is a high-quality, digital  
audio/video interface. HDMI allows you to connect any compatible  
digital audio/video source, such as your computer, a set-top box, DVD  
player, and audio/video receiver to any compatible digital audio and/or  
video monitor, such as a digital television (DTV) with a single cable.  
The single cable keeps everything neat and tidy while ensuring easy  
connection and the best audio and visual quality.  
 
Universal Serial Bus (USB) - 67  
UNIVERSAL SERIAL BUS (USB)  
The USB port is a high-speed port which allows you to connect USB  
peripherals, such as a mouse, an external keyboard, additional  
storage (external hard disks), or any other compatible device.  
Note  
Two USB standards are currently available on Acer computers: USB 2.0  
(High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on Acer  
computers have a black tongue in the port, while USB 3.0 ports have a blue  
tongue. For best performance, USB 3.0 devices should always be plugged  
into USB 3.0 ports. Consult your device’s documentation to see which  
standard it supports.  
You can also charge devices such as tablets, smartphones, or other  
devices through a USB port. Some USB 3.0 ports support charging  
devices when the computer is in Hibernate or turned off. Additionally,  
you can use a USB hub to connect multiple devices to a single USB  
port.  
Important  
When removing a USB storage device, you should right-click on the  
USB icon in the Windows task bar and select "Eject <device>" to tell the  
operating system to stop using the device before removing it. Failure to  
do this may result in data loss or damage to your peripheral.  
 
Got a question?  
In this section you will find:  
• Frequently asked questions  
• Tips for using Windows 8.1  
• Troubleshooting information  
• How to protect yourself while online  
• Where to find Acer service center contact information  
Frequently asked questions - 69  
FREQUENTLY ASKED QUESTIONS  
The following is a list of possible situations that may arise during the  
use of your computer. Easy solutions are provided for each one.  
I turned on the power, but the computer does not start or boot up.  
Look at the power indicator:  
• If it is not lit, no power is being supplied to the computer. Check the  
following:  
• If you are using on the battery, it may be low and unable to power  
the computer. Connect the AC adapter to recharge the battery  
pack.  
• Make sure that the AC adapter is properly plugged into the  
computer and to the power outlet.  
• If it is lit, check the following:  
• Is a disc in the optical drive? Remove it and press <Ctrl> + <Alt>  
+ <Del> to restart the system.  
• Do you have a USB storage device (USB disk or smartphone)  
plugged into your computer? Unplug it and press <Ctrl> + <Alt> +  
<Del> to restart the system.  
Nothing appears on the screen.  
The computer’s power management system automatically blanks the  
screen to save power. Press any key to turn the display back on.  
If pressing a key does not turn the display back on, three things might  
be the cause:  
• The brightness level might be too low. Press <Fn> + < > (increase)  
to adjust the brightness level.  
• The display device might be set to an external monitor. Press the  
display toggle hotkey <Fn> + <F5> to toggle the display back to the  
computer.  
• If the power LED is flashing, the computer may be in Sleep or  
Hibernate mode. Press and release the power button to resume.  
No audio is heard from the computer.  
Check the following:  
   
70 - Frequently asked questions  
• The volume may be muted. Look at the volume control (speaker)  
icon in the taskbar. If it is crossed-out, click the icon and deselect the  
Mute all option.  
• The volume level may be too low. Check the volume from the  
volume control (speaker) icon in the taskbar. You can also use the  
volume control buttons to adjust the volume.  
• If headphones, earphones or external speakers are connected to  
the headphone jack on the computer, the internal speakers  
automatically turn off.  
The keyboard does not respond.  
Try attaching an external keyboard to a USB port on the computer. If it  
works, contact your dealer or an authorized service center as the  
internal keyboard cable may be loose.  
The printer does not work.  
Check the following:  
• Make sure that the printer is connected to a power outlet and that it  
is turned on.  
• Make sure that the printer cable is connected securely to a USB port  
and the corresponding port on the printer.  
I want to restore my computer to its original settings.  
Note  
If your system is the multilingual version, the operating system and language  
you choose when you first turn on the system will be the only option for future  
recovery operations.  
This recovery process helps you restore the C: drive with the original  
software content that is installed when you purchased your computer.  
Warning  
Your C: drive will be reformatted and all data will be erased. It is  
important to back up all data files before using this option.  
Before performing a restore operation, please check the BIOS  
settings.  
1.Check to see if Acer disk-to-disk recovery is enabled or not.  
Frequently asked questions - 71  
2.Make sure the D2D Recovery setting in Main is Enabled.  
3.Exit the BIOS utility and save changes. The system will reboot.  
Note  
To activate the BIOS utility, press <F2> when you see the Acer logo during  
boot up.  
For more information, see Recovering your system on page 23.  
Requesting service  
International Travelers Warranty (ITW)  
Your computer is backed by an International Travelers Warranty  
(ITW) that gives you security and peace of mind when traveling. An  
ITW passport came with your computer and contains all you need to  
know about the ITW program. A list of available, authorized service  
centers is in this handy booklet. Read this passport thoroughly.  
Always have your ITW passport on hand, especially when you travel,  
to receive the benefits from our support centers. Attach your proof-of-  
purchase to the ITW passport.  
If the country you are traveling in does not have an Acer-authorized  
ITW service site, you can still get in contact with our offices worldwide.  
Please visit www.acer.com.  
Before you call  
Please have the following information available when you call Acer for  
online service, and please be at your computer when you call. With  
your support, we can reduce the amount of time a call takes and help  
solve your problems efficiently. If there are error messages or beeps  
reported by your computer, write them down as they appear on the  
screen (or the number and sequence in the case of beeps).  
You are required to provide the following information:  
Name: _______________________________________  
Address: ______________________________________  
Telephone number: _____________________________  
Machine and model type: _________________________  
Serial number: _________________________________  
Date of purchase: ______________________________  
 
Frequently ask  
72 - Frequently asked questions  
Tips and hints for using Windows 8.1  
We know this is a new operating system that will take some getting  
used to, so we've created a few pointers to help you get started.  
How do I get to Start?  
Press the Windows key; tap the Start button on the desktop taskbar;  
or swipe the right-hand edge of the screen inwards and tap the Start  
charm.  
Where’s the Start button?  
The Start button will appear in the desktop taskbar. Tapping it will  
open Start where you can launch apps.  
How do I see all of my apps?  
Swipe upwards from the bottom of Start.  
Can I make the "All apps" view the default for Start?  
Yes, you can, just follow these steps:  
1.Go to the desktop.  
2.Tap and hold the taskbar until you see the square outline. Select  
Properties from the menu that opens when you remove your finger.  
3.From the Navigation tab, check Show the Apps view automatically  
when I go to Start.  
What are "Charms?"  
Charms allow you to perform useful functions, such as sharing  
content, turning off your PC or changing settings.  
How do I access the charms?  
Swipe the right-hand edge of the screen inwards.  
     
Frequently asked questions - 73  
Can I boot directly to the desktop?  
Yes, you can, just follow these steps:  
1.Go to the desktop.  
2.Tap and hold the taskbar until you see the square outline. Select  
Properties from the menu that opens when you remove your finger.  
3.From the Navigation tab, check Go to the desktop instead of Start  
when I sign in.  
How do I jump between apps?  
Swipe the left-hand edge of the screen inwards to cycle through apps  
that are currently running.  
How do I turn off my computer?  
Swipe the right-hand edge of the screen inwards, tap Settings >  
Power and select the action you'd like to take.  
Can I just turn off notifications?  
You can turn off notifications during certain hours so that you can  
leave your computer running, but not be disturbed by notifications.  
1.Swipe the right-hand edge of the screen inwards and tap Settings >  
Change PC settings > Search & apps > Notifications.  
2.Move the Quiet hours slider to On and select times to start and stop  
disabling notifications.  
How do I unlock my computer?  
Swipe the lock screen upwards and tap a user account icon to unlock  
the computer. If your account has a password set, you will need to  
enter the password to continue.  
Tap and hold the preview icon to see the characters you've entered to  
ensure the password is correct.  
       
74 - Frequently asked questions  
Can I personalize the Lock screen?  
You can personalize the lock screen with a different image, to run a  
slideshow of images, or to show you quick status and notifications to  
suit your personal needs.  
To change the background, swipe the right-hand edge of the screen  
inwards and tap Settings > Change PC settings > PC and devices  
> Lock screen. From here you can:  
• Select a background image for the lock screen  
• Turn the Slide show on or off  
• Select lock screen apps.  
How do I set up the lock screen slideshow?  
1.Swipe the right-hand edge of the screen inwards and tap Settings >  
Change PC settings > PC and devices > Lock screen.  
2.Move the slider to On and select if the slideshow should be played  
while the computer is running on battery power.  
3.Tap Add a folder and open the folder you wish to use (your Pictures  
folder will open by default). Tap Use this folder > OK.  
4.You can see the list of folders under Add a folder. Select a folder  
name and tap Remove to remove the folder from the lock screen  
slideshow.  
5.Change the other settings to suit your needs.  
How do I move tiles?  
Tap and hold a tile to select it, then drag it to the place on Start that  
you want it to appear. Other tiles will be moved to accommodate the  
tile in its new location.  
Can I arrange tiles in groups?  
Yes, you can. Tap and hold a tile until you see the screen dim. When  
you release the tile, the Customize menu appear at the bottom of the  
screen. You will see Name group appear above unnamed groups.  
You can give the group(s) a name and arrange the tiles within the  
groups to suit your needs.  
Frequently asked questions - 75  
Can I make tiles bigger or smaller?  
Swipe upwards from bottom of the screen and tap Customize, tap the  
tile(s) you wish to resize and tap Resize. Select a size from the menu  
that appears.  
How do I close an app?  
Swipe the window downwards from the top to the bottom of the  
screen. You need to swipe the window past the half-way point of the  
screen.  
Can I change the screen resolution?  
Swipe the right-hand edge of the screen inwards and tap Search, tap  
the text box to open the onscreen keyboard and start typing 'Control  
Panel' to display the results; tap Control Panel > Adjust screen  
resolution.  
How do I set the alarm?  
Your computer can act as an alarm clock. Start typing ’Alarms’ to  
search for the Alarms app.  
1.Set the time using the sliders on the left-hand side of the screen.  
2.Select AM or PM.  
3.Choose which days the alarm should go off.  
4.Select the notification.  
 
76 - Frequently asked questions  
5.Save the alarm by tapping the Save icon in the upper right-hand  
corner.  
Delete Save  
Hour  
Minutes  
Note  
The alarm will only sound if your computer is awake at the set time.  
Where are my apps?  
Swipe the right-hand edge of the screen inwards and tap Search,  
type the name of the app you would like to open using the pop-up  
keyboard. Results will be displayed on the left-hand side of the  
screen.  
To view the complete list of apps, swipe upwards from the bottom of  
the screen and tap All apps.  
How do I make an app appear on Start?  
If you're in All apps and you want to make an app appear on Start,  
Tap and hold a tile until you see the screen dim. When you release  
the tile, the Customize menu appear at the bottom of the screen. Tap  
Pin to Start from the menu that appears at the bottom of the screen.  
How do I remove a tile from Start?  
Tap and hold a tile until you see the screen dim. When you release  
the tile, the Customize menu appear at the bottom of the screen. Tap  
 
Frequently asked questions - 77  
the tile(s) you wish to remove and tap Unpin from Start from the  
menu that appears at the bottom of the screen.  
How do I make an app appear on my taskbar?  
If you're in All apps and you want to make an app appear on the  
taskbar, tap and hold a tile until you see the screen dim. When you  
release the tile, the Customize menu appear at the bottom of the  
screen. Select Pin to taskbar from the menu that appears at the  
bottom of the screen.  
How do I install apps?  
You can download Windows Store apps from Store. You will need to  
have a Microsoft ID to purchase and download apps from Store.  
I can't find apps like Notepad and Paint! Where are they?  
Swipe the right-hand edge of the screen inwards and tap Search,  
type the name of the app you would like to open using the pop-up  
keyboard. Alternatively, open All apps and scroll to ’Windows  
Accessories’ to see the list of legacy programs.  
Can I use more than one app at a time?  
1.Tap on a tile to open an app from the Start screen.  
2.Return to the Start screen and repeat the process.  
3.Swipe right from the left edge of the screen to display the last app  
that was opened.  
4.Swipe right from the left edge of the screen until you see a column  
divider to display both apps simultaneously. Up to three apps may  
be displayed via three columns at the same time.  
Can I show my desktop apps first?  
Yes, you can, just follow these steps:  
1.Go to the desktop.  
2.Tap and hold the taskbar until you see the square outline. Select  
Properties from the menu that opens when you remove your finger.  
3.From the Navigation tab, check List desktop apps first in the Apps  
view when it's sorted by category.  
78 - Frequently asked questions  
What is a Microsoft ID (account)?  
A Microsoft account is an email address and password that you use to  
sign in to Windows. You can use any email address, but it is best if  
you choose the one you already use to communicate with friends and  
sign in to your favorite websites. When you sign in to your PC with a  
Microsoft account, you'll connect your PC to the people, files, and  
devices you care about.  
Do I need one?  
You do not need a Microsoft ID to use Windows 8.1, but it makes life  
easier because you can sync data across different machines you sign  
in to using a Microsoft ID.  
How do I get one?  
If you've already installed Windows 8.1 and didn't sign in with a  
Microsoft account or you don't have a Microsoft account and want to  
get one, swipe the right-hand edge of the screen inwards and tap  
Settings > Change PC settings > Accounts > Connect to a  
Microsoft account, and follow the onscreen instructions.  
How do I add a favorite to Internet Explorer?  
Internet Explorer 10 doesn't have traditional favorites, instead you can  
pin shortcuts to Start. Once you have the page open, swipe upwards  
from the bottom edge of the screen to open the menu at the bottom of  
the screen. Tap Pin to Start.  
How do I check for Windows updates?  
Swipe the right-hand edge of the screen inwards and tap Settings >  
Change PC settings > Update & recovery > Windows Update. Tap  
Check now.  
Where can I get more information?  
For more information please visit the following pages:  
• Windows 8 and 8.1 tutorials: www.acer.com/windows8-tutorial  
• Support FAQs: support.acer.com  
       
FREQUENTLY  
Frequently asked questions - 79  
Troubleshooting  
This chapter shows you how to deal with common system problems.  
Read it before calling a technician if a problem occurs. Solutions to  
more serious problems require opening up the computer. Do not  
attempt to open the computer yourself; contact your dealer or  
authorized service center for assistance.  
Troubleshooting tips  
This computer incorporates an advanced design that delivers  
onscreen error message reports to help you solve problems.  
If the system reports an error message or an error symptom occurs,  
see "Error messages" below. If the problem cannot be resolved,  
contact your dealer.  
Error messages  
If you receive an error message, note the message and take the  
corrective action. The following table lists the error messages in  
alphabetical order together with the recommended course of action.  
Error messages  
Corrective action  
Contact your dealer or an authorized service  
center.  
CMOS battery bad  
CMOS checksum  
error  
Contact your dealer or an authorized service  
center.  
Insert a system (bootable) disk, then press  
<Enter> to reboot.  
Disk boot failure  
Press <F2> (during POST) to enter the BIOS  
utility, then press Exit in the BIOS utility to  
reboot.  
Equipment  
configuration error  
Contact your dealer or an authorized service  
center.  
Contact your dealer or an authorized service  
Hard disk 0 error  
Hard disk 0  
extended type error center.  
Contact your dealer or an authorized service  
center.  
I/O parity error  
     
80 - Frequently asked questions  
Error messages  
Corrective action  
Keyboard error or no Contact your dealer or an authorized service  
keyboard connected center.  
Keyboard interface Contact your dealer or an authorized service  
error  
center.  
Press <F2> (during POST) to enter the BIOS  
utility, then press Exit in the BIOS utility to  
reboot.  
Memory size  
mismatch  
If you still encounter problems after going through the corrective  
measures, please contact your dealer or an authorized service center  
for assistance.  
Internet and online security - 81  
INTERNET AND ONLINE SECURITY  
First steps on the net  
Protecting your computer  
It is vital to protect your computer from viruses and attacks over the  
Internet (see Security on page 85). A comprehensive Internet  
security program is offered when you first start your computer. You  
should activate this protection as soon as possible, certainly before  
you connect to the Internet.  
Choose an Internet Service Provider  
Using the Internet has become a natural part of daily  
computing. Just a few simple steps can connect you to  
a vast collection of knowledge and communication  
tools. To accomplish these steps you should first  
select an Internet Service Provider (ISP), which  
supplies the connection between your computer and  
the Internet. You should research the ISPs available in  
your region, not forgetting to talk to friends and family about their  
experiences or to check reviews and consumer reports. The ISP you  
select will provide instructions on how to connect to the Internet (you  
may need additional software or a special ‘box’ that connects to your  
phone line).  
Connection types  
Depending on your computer model, your location and your  
communication needs, you have several ways to connect to the  
Internet.  
Dial-up  
Some computers include a telephone dial-up (‘modem’) connector.  
This allows you to connect to the Internet using your telephone line.  
With a dial-up connection, you cannot use the modem and the  
telephone simultaneously on a single phone line. This type of  
connection is recommended only if you have limited use of the  
       
82 - Internet and online security  
Internet as the connection speed is low and connection time is  
typically charged per hour.  
DSL (e.g. ADSL)  
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs  
over the phone line. As DSL and phone do not use the same  
frequencies, you can use your telephone at the same time you are  
connected to the Internet (this requires a ‘micro-filter’ on each  
telephone socket to avoid interference). To be eligible for DSL, you  
must be located near an DSL-equipped phone exchange (service is  
sometimes unavailable in rural areas). Connection speeds vary  
depending on your location, but DSL generally provides very fast and  
reliable Internet connection. As the connection is always-on, it is  
generally charged at fixed monthly rates.  
Note  
A DSL connection requires an appropriate modem. A modem is usually  
provided by the ISP when you register. Many of these modems include an  
‘router’ that provides network and Wi-Fi access.  
Cable  
A cable connection provides fast and always-on Internet service via a  
cable television line. This service is generally available in large cities.  
You can use your telephone and watch cable TV at the same time you  
are connected to the Internet.  
3G (WWAN or 'Wireless Wide-Area Network')  
A 3G connection allows you to use cellular networks (such as those  
used by a mobile phone) to connect to the Internet while away from  
home. The socket for a SIM card may be built in to your computer, or  
may require an external device, such as a USB modem or even an  
appropriately equipped mobile phone.  
Note  
If your computer includes a SIM card slot, you require a compatible SIM card  
and a contract with a cellular provider.  
Before using the 3G features, check with your service provider to see if any  
additional charges will be incurred, especially roaming charges.  
Internet and online security - 83  
Network connections  
A LAN (Local Area Network) is a group of computers (for example,  
within an office building or home) that share a common  
communications line and resources. When you set up a network, you  
can share files, peripheral devices (such as a printer) and an Internet  
connection. You can set up a LAN using wired technologies (such as  
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).  
Wireless networks  
A wireless LAN or WLAN is a wireless local area network, which may  
link two or more computers without using wires. Setting up a wireless  
network is easy and allows you to share files, peripheral devices and  
an Internet connection.  
What are benefits of a wireless network?  
Mobility  
Wireless LAN systems allow you and other users of your home  
network to share access to files and devices connected to the  
network, for example a printer or scanner.  
Also you can share an internet connection with other computers in  
your home.  
Installation speed and simplicity  
Installing a wireless LAN system can be fast and easy and eliminates  
the need to pull cables through walls and ceilings.  
Components of a wireless LAN  
To set up your Wireless network at home you need to have the  
following:  
Access point (router)  
Access points (routers) are two-way transceivers that broadcast data  
into the surrounding environment. Access points act as a mediator  
between wired and wireless network. Most routers have a built-in DSL  
modem that will allow you access to a high speed DSL internet  
connection. The ISP (Internet Service Provider) you have chosen  
normally supplies a modem/router with the subscription to their  
   
84 - Internet and online security  
services. Read carefully the documentation supplied with your Access  
point/router for detailed setup instructions.  
Network cable (RJ45)  
A network cable (also called RJ45 cable) is used to connect the host  
computer to the access point (see illustration below); this type of cable  
may also be used to connect peripheral devices to the access point.  
Wireless adapter  
An internal wireless adapter is normally already installed in your  
computer. A button or controls in Windows allow you to activate  
or deactivate the adapter.  
Diagram of a working network  
1.Access point/router  
2.Desktop computer  
3.Modem  
4.Printer  
5.Portable computer  
6.PDA/Smartphone  
7.Network cables (RJ45)  
Turning on/off a wireless network connection  
Most computers feature a ‘Wi-Fi’ button that turns the network  
connection on or off. If your computer has wireless access, but does  
not feature a Communication button, you may turn your wireless  
network on or off, or control what is shared over the network with the  
network management options. Press the Windows key ( ) + W, type  
"HomeGroup" and then click on HomeGroup.  
Warning  
Using wireless devices while flying in aircraft is prohibited. Switch off  
all devices before boarding an aircraft; they may be dangerous to the  
operation of the aircraft, disrupt communications, and even be illegal.  
Internet and online security - 85  
Surf the Net!  
To surf the Internet, you need a program called an  
Internet browser. Internet Explorer provides an easy  
and secure web browsing experience. As soon as you  
have your Internet access installed and you are  
connected, from Start, click the Internet Explorer tile or  
the icon located on the desktop and take your Internet  
experience to a new level!  
Acer website  
Acer is dedicated to provide you with on-going personalied support.  
Check out our Support section to get help tailored to your needs.  
www.acer.com is your portal to a world of online activities and  
services: visit us regularly for the latest information and downloads!  
Security  
You are probably eager to explore everything the Internet has to offer.  
In order for you to be safe online, Acer has pre-installed McAfee  
Internet Security Suite on your computer.  
McAfee Internet Security Suite runs quietly in the background to block  
today’s complex threats and protect your identity when you shop,  
bank, or browse online.  
McAfee Internet Security Suite blocks online identity theft, detects and  
eliminates spyware, removes viruses and Internet worms, protects  
against hackers.  
Definitions  
What is a virus?  
Malicious software, typically called ‘viruses’, are programs designed to  
infect and damage computers. Most viruses are transmitted over the  
Internet, emails or malicious Web sites. A typical virus will replicate  
and pass itself undetected to multiple computers. Other forms of  
nuisance, such as Trojan horses, worms or spam can infect your  
   
86 - Internet and online security  
computer in various ways, using up resources or clogging up a  
network.  
Note  
Acer guarantees that your computer was 100% virus free at the time of  
purchase and does not cover damages due to viruses.  
What is spyware?  
Spyware refers to generally unwanted programs that are downloaded  
onto your computer while connected to the Internet, often without you  
knowing it. Once it has infected your computer, it can snoop on your  
browsing activity, collect personal information, cause pop-up ads to  
appear, or even change the configuration of your computer. Spyware  
consumes resources on your computer; it can slow down your Internet  
connection or entire computer system, and even cause crashes.  
Spyware is sometimes used by unscrupulous companies to monitor  
and track the sites you visit on the Internet so as to determine your  
web-surfing habits and display targeted pop-up ads on your screen.  
However, some kinds of spyware go beyond simple tracking and  
actually monitor keystrokes and capture passwords, posing a serious  
security risk.  
What is malware?  
Malicious software, also known as malware, is software designed to  
deliberately harm your computer. For example, viruses, worms, and  
Trojan horses are malicious software. To help protect your computer  
against malware, make sure it is using up-to-date antivirus and anti-  
malware software.  
What is a personal firewall?  
A personal firewall is a software program designed to prevent  
unauthorized access to or from a private network. It acts as a shield to  
protect your Internet connection from unwanted connections, some of  
which may attempt to take control of your computer to install or re-  
distribute viruses or malicious programs. Each connection to your  
computer is monitored - programs that attempt to receive information  
without your permission are detected and the firewall will display an  
alert. You can then decide if you will allow the connection, if the  
connection is to a program you are currently using then normally you  
Internet and online security - 87  
would allow it (i.e. a game connecting to a multi-player server or an  
encyclopaedia making a content update).  
How to protect your computer  
Cybercrime prevention can be straight-forward - when armed with a  
little technical advice and common sense, many attacks can be  
avoided. In general, online criminals are trying to make their money as  
quickly and easily as possible. The more difficult you make their job,  
the more likely they are to leave you alone and move on to an easier  
target. The tips below provide basic information on how you can  
prevent online fraud.  
Keep your computer current with the latest patches and updates  
One of the best ways to keep attackers away from your computer is to  
apply patches and other software fixes when they become available.  
By regularly updating your computer, you block attackers from being  
able to take advantage of software flaws (vulnerabilities) that they  
could otherwise use to break into your system.  
While keeping your computer up-to-date will not protect you from all  
attacks, it makes it much more difficult for hackers to gain access to  
your system, blocks many basic and automated attacks completely,  
and might be enough to discourage less-determined attackers, so  
they will give up and look for a more vulnerable computer elsewhere.  
More recent versions of Microsoft Windows and other popular  
software can be configured to download and apply updates  
automatically so that you do not have to remember to check for the  
latest software. Taking advantage of auto-update features in your  
software is a great start toward keeping yourself safe online.  
Protect your computer with security software  
Several types of security software are necessary for basic online  
security. Security software essentials include firewall and antivirus  
programs. A firewall is usually your computer's first line of defense-it  
controls who and what can communicate with your computer online.  
You could think of a firewall as a sort of "policeman" that watches all  
the data attempting to flow in and out of your computer on the  
Internet, allowing communications that it knows are safe and blocking  
"bad" traffic such as attacks from ever reaching your computer.  
88 - Internet and online security  
The next line of defense many times is your antivirus software, which  
monitors all online activities such as email messages and Web  
browsing and protects an individual from viruses, worms, Trojan horse  
and other types of malicious programs. Your antivirus and  
antispyware software should be configured to update itself, and it  
should do so every time you connect to the Internet.  
Integrated security suites such as McAfee Internet Security Suite,  
which combine firewall, antivirus, antispyware with other features such  
as antispam and parental controls, have become popular as they offer  
all the security software needed for online protection in a single  
package. Many people find using a comprehensive security suite an  
attractive alternative to installing, configuring and updating several  
different types of security software.  
A complete version of McAfee Internet Security Suite is pre-installed  
on your Acer system. It includes a free trial subscription to protection  
updates. Make sure you Activate it!  
Choose strong passwords and keep them safe  
Passwords are a fact of life on the Internet today; we use them for  
everything from ordering flowers and online banking to logging into  
our favorite airline Web site to see how many miles we have  
accumulated. The following tips can help make your online  
experiences secure:  
• Selecting a password that cannot be easily guessed is the first step  
toward keeping passwords secure and out of the wrong hands.  
Strong passwords have eight characters or more and use a  
combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid  
using any of the following as your password: your login name,  
anything based on your personal information such as your last  
name, and words that can be found in the dictionary, especially  
"password." Try to select especially strong, unique passwords for  
protecting activities like online banking.  
• Keep your passwords in a safe place and try not to use the same  
password for every service you use online.  
• Change passwords on a regular basis, at least every 90 days. This  
can limit the damage caused by someone who has already gained  
access to your account. If you notice something suspicious with one  
Internet and online security - 89  
of your online accounts, one of the first steps you can take is to  
change your password.  
Protect your personal information  
Exercise caution when sharing personal information such as your  
name, home address, phone number, and email address online. To  
take advantage of many online services, you will inevitably have to  
provide personal information in order to handle billing and shipping of  
purchased goods. Since not divulging any personal information is  
rarely possible, the following list contains some advice for how to  
share personal information safely online:  
Keep an eye out for phony email messages. Things that indicate  
a message may be fraudulent are misspellings, poor grammar, odd  
phrasing, Web site addresses with strange extensions, Web site  
addresses that are entirely numbers where there are normally  
words, and anything else out of the ordinary. Additionally, phishing  
messages will often tell you that you have to act quickly to keep your  
account open, update your security, or urge you to provide  
information immediately or else something bad will happen. Don't  
take the bait.  
Don't respond to email messages that ask for personal  
information. Legitimate companies will not use email messages to  
ask for your personal information. When in doubt, contact the  
company by phone or by typing in the company Web address into  
your Web browser. Don't click on the links in these messages as  
they make take you to fraudulent, malicious Web sites.  
Steer clear of fraudulent Web sites used to steal personal  
information. When visiting a Web site, type the address (URL)  
directly into the Web browser rather than following a link within an  
email or instant message. Fraudsters often forge these links to  
make them look convincing.  
A shopping, banking or any other Web site where sensitive  
information should have an "S" after the letters "http" (i.e. https://  
for secure and should appear when you are in an area requesting  
you to login or provide other sensitive data. Another sign that you  
have a secure connection is the small lock icon in the bottom of your  
web browser (usually the right-hand corner).  
90 - Internet and online security  
Pay attention to privacy policies on Web sites and in software.  
It is important to understand how an organization might collect and  
use your personal information before you share it with them.  
Guard your email address. Spammers and "phishers" sometimes  
send millions of messages to email addresses that may or may not  
exist in hopes of finding a potential victim. Responding to these  
messages or even downloading images ensures you will be added  
to their lists for more of the same messages in the future. Also be  
careful when posting your email address online in newsgroups,  
blogs or online communities.  
Online offers that look too good to be true usually are  
The old saying "there's no such thing as a free lunch" still rings true  
today. Supposedly "free" software such as screen savers or smileys,  
secret investment tricks sure to make you untold fortunes, and  
contests that you've surprisingly won without entering are the enticing  
hooks used by companies to grab your attention.  
While you may not directly pay for the software or service with money,  
the free software or service you asked for may have been bundled  
with advertising software ("adware") that tracks your behavior and  
displays unwanted advertisements. You may have to divulge personal  
information or purchase something else in order to claim your  
supposed content winnings. If an offer looks so good it's hard to  
believe, ask for someone else's opinion, read the fine print, or even  
better, simply ignore it.  
Review bank and credit card statements regularly  
The impact of identity theft and online crimes can be greatly reduced if  
you can catch it shortly after your data is stolen or when the first use  
of your information is attempted. One of the easiest ways to get the  
tip-off that something has gone wrong is by reviewing the monthly  
statements provided by your bank and credit card companies for  
anything out of the ordinary.  
Additionally, many banks and services use fraud prevention systems  
that call out unusual purchasing behavior (i.e. if you live in Texas and  
all of the sudden start buying refrigerators in Budapest). In order to  
confirm these out of the ordinary purchases, they might call you and  
ask you to confirm them. Don't take these calls lightly; this is your hint  
Internet and online security - 91  
that something bad may have happened and you should take  
necessary action.  
Protect your computer with Windows security tools  
Windows provides a variety of protection applications.  
Windows Updates  
If you have an active Internet connection, Windows can check for  
important updates for your computer and install them automatically.  
These updates include security patches and program updates that  
can improve your computing experience and help protect your  
computer against new viruses and attacks.  
How do I know when my computer is at risk?  
If the Action Center reports an alert, or if your computer behaves  
erratically, crashes unexpectedly or if some of your programs do not  
work correctly, your computer may be infected by malicious software.  
However, do not blame every computer problem on a virus! If you  
suspect your computer is infected, the first thing to do is update, if you  
have not already done so, and run your antivirus and anti-spyware  
software.  

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