Whisperkool Gsm 01 User Manual

SPLIT SYSTEM  
OWNER’S MANUAL  
To be used wiTh your sysTem’s  
uNiT specific iNsTallaTioN Guide  
The Coolest Thing In Wine Storage  
TABLE OF CONTENTS  
Introduction ............................................................................................................. 2  
Receiving & Inspecting The Unit........................................................................3
Preparing the Wine Cellar ....................................................................................4
Installation ................................................................................................................6
Remote Keypad .......................................................................................................9
Ducted Installation ................................................................................................ 10  
Liquid Measuring Thermometer .......................................................................11
System Operation ...................................................................................................12  
Control Panel Operation ......................................................................................13
Maintenance Schedule .........................................................................................16
Troubleshooting Guide ........................................................................................17
Wiring Diagrams .....................................................................................................22
Technical Assistance ..............................................................................................26
Installation Terms and Conditions ....................................................................27
Page 1  
INTRODUCTION  
Customer Service  
Thank you for purchasing a WhisperKOOL split system. We strive to provide the highest quality products  
and the best possible customer service. If you have any questions about your WhisperKOOL unit, please call  
Using this Manual  
This Owner’s Manual is intended to be a general WhisperKOOL split system installation and maintenance  
guide. Please use the supplied unit specific installation guide in conjunction with this manual. In order to  
ensure the longevity of your cooling system, the equipment should be installed properly and have a proper  
care and maintenance schedule. Please read and review this manual carefully and keep it for future refer-  
ence.  
What is a WhisperKOOL Split System?  
Specialized refrigeration systems designed for one purpose only: to maintain the optimal temperature and  
humidity levels conducive to the proper storage and aging of fine wines. Split systems produce minimal  
in-cellar noise and have the most lenient exhaust requirements. An exterior housing is required for outdoor  
condensing unit installations.  
How Does a WhisperKOOL Split System Work?  
Similar to the air conditioning systems used for homes, the evaporator and condensing units are installed  
in separate locations and are connected by a line set. The evaporator portion is commonly installed in the  
wine cellar, with the condensing unit located either outside or in a remote indoor location.  
Page 2  
GSM-01 081310  
RECEIVING & INSPECTING THE UNIT  
Customer Warranty Registration  
PLEASE COMPLETE AND RETURN THE WARRANTY CARD UPON RECEIPT OF THE UNIT.  
By completing the Product Registration Card, you will be confirmed in our customer database ensuring that  
your information is on file to help you obtain efficient warranty service. Please refer to page 25 for complete  
terms and conditions, warranty guidelines, and policy for your WhisperKOOL split system.  
Note: WhisperKOOL split systems are manufactured in the USA and tested prior to shipment.  
Receiving and Inspecting the System  
Lift only at the designated hand hold locations on the shipping container or fully support the unit  
from underneath. A shipment may include one or more boxes containing accessories.  
Before opening the container, inspect the packaging for any obvious signs of damage or mishan-  
dling.  
Record any discrepancy or visual damage on the Bill of Lading before signing.  
Review the Packing Slip to Verify Contents  
Check the model number to ensure it is correct.  
Check that all factory options ordered are listed.  
If any items listed on the packing slip do not match your order information, contact WhisperKOOL Customer  
Service immediately at 1-800-343-9463.  
Check your shipment for the following contents:  
Evaporator Unit  
Condensing Unit  
Unit Specific Installation Guide  
Registration / Warranty Card  
Sight Glass  
Filter Drier  
Accessory Kit  
Mounting Hardware  
Note: Refer to the Unit Specific Installation Guide (USIG) for a detailed packing list for your specific split  
system order.  
Please leave the WhisperKOOL system in its original boxes until you are ready for installation. This will allow  
you to move the product safely without damaging it. WhisperKOOL highly recommends that you save your  
boxes and all packaging materials. They provide the only safe means of transporting/shipping the system.  
When you are ready to remove the product from the boxes, refer to page 6 for installation instructions.  
Page 3  
PREPARING THE WINE CELLAR  
The performance and life of your WhisperKOOL system are contingent upon the steps you take in preparing  
the wine cellar.  
Note: Improperly preparing your enclosure or incorrectly installing your WhisperKOOL system may cause  
unit failure, leaking of condensation, and other negative side effects.  
IT IS HIGHLY RECOMMENDED THAT YOU OBTAIN THE ASSISTANCE OF A  
WINE STORAGE PROFESSIONAL.  
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies  
to build well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful  
tips to assist in the installation process. Our recommendations are meant to act as a guide in the process of  
building a proper enclosure. Your intended location may have specific needs that we do not address.  
Wall & Ceiling Framing  
Build wine cellar walls using standard 2x4 or 2x6 construction methods and ceiling joists following the  
guidelines of local and state codes in your area. As a general rule, the thicker the walls and the higher the  
insulation factor in your cellar, the better it will be at maintaining a consistent temperature.  
Insulation  
Insulation is REQUIRED with the use of the WhisperKOOL product. Standard fiberglass or rigid foam insula-  
tion is normally used in cellar construction or, in some cases, “blown-ininsulation is used. It is very impor-  
tant that all walls and ceilings are insulated to keep the cellar temperature as consistent as possible during  
the summer and winter months. The R-factor, or quality of insulation, is determined by the rate at which  
heat passes through the insulation. The higher the R-factor, the more resistant the insulation is to conduct-  
ing heat. Using higher R-values in insulation will lower your operating costs and unit run time.  
Vapor Barrier  
Vapor barrier is REQUIRED to prevent the intrusion of water vapor so that the cellar can be kept at the cor-  
rect temperature and humidity. 6 mm plastic sheeting (recommended) should be applied to the warm side  
of the cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible  
to reach the outside, then the plastic must be applied from within the cellar. The most common method is  
to wrap the entire interior, leaving the plastic loose in the stud cavity so the insulation can be placed be-  
tween each stud. All of the walls and ceiling must be wrapped in plastic for a complete vapor barrier.  
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent infiltration of  
warm moist air. The moist air can cause mold to form, and standing water in drain pans promote microbial  
and fungal growth that cause unpleasant odors and indoor air quality problems. If mold is found, remove it  
immediately and sanitize that portion of the system.  
Door and Door Seal  
An exterior grade (1 3/4”) door must be installed as a cellar door. It is very important that weather stripping  
is attached to all 4 sides of the doorjamb. A bottom “sweepor threshold is also required. The door must have  
a very good seal to keep the cool cellar air from escaping out of the cellar. One of the most common prob-  
lems with cooling units running continually is the door not sealing properly. In cases where glass doors are  
used and the room size is close to the recommended unit size, the next larger size WhisperKOOL should be  
used. This will compensate for the insulation loss due to the inefficient door.  
Page 4  
GSM-01 081310  
Unobstructed Airflow  
Unobstructed airflow to and from both the evaporator and condenser is a critical factor in the system’s over-  
all performance. Make sure there is a 3 ft. horizontal clearance in the front of both units. This will assure that  
the air can circulate in an efficient manner. Avoid any attempt to camouflage the evaporator by installing  
racking in front of the unit. This will restrict the airflow and reduce system performance.  
In-Cellar Mounting  
If you are mounting your evaporator in the cellar, it should be mounted within 18“ of the top of the room in  
order to achieve sufficient cooling. As the room cools down, the warm air will rise to the ceiling. Mounting  
the evaporator high in the room will create a consistently cool environment by capturing the warm air and  
replacing it with cool air. Mounting the evaporator low in the room will result in a temperature variation in  
the room due to the unit’s inability to draw warm air from the ceiling of the cellar to the unit itself.  
Ducting  
Some systems are designed to have the air exchange happen out of the cellar using duct work. This allows  
the evaporator unit to placed in a variety of positions around the cellar and in some models up to 25 duct  
feet away. The return air (from cellar to unit) needs to be located low in the cellar with the supply air (from  
unit to cellar) should be located high in the cellar. This greatly increases the efficiency of the cooling system  
by allowing the cold air travel throughout the entire cellar space and absorb as much heat as possible.  
How to Build a Wine Cellar Instructional Video  
WhisperKOOL has a construction tutorial available on line at www.whisperkool.com, or you can call 1-800-  
343-9463 and contact our Customer Service (ext. 799) or Sales Department (ext. 751) for information on  
how to obtain a DVD version. This tutorial will walk you through the steps of constructing a properly built  
wine cellar and the installation of our WhisperKOOL product line.  
Page 5  
SPLIT SYSTEM INSTALLATION  
General Installation Guidelines and Instructions  
WhisperKOOL requires that a certified HVAC technician install and charge all split systems. Please take a  
moment to review state and city building codes to ensure the safe and proper installation of the system.  
Electrical Needs  
WhisperKOOL split systems requires a dedicated 110-volt 20-amp circuit. The system draws a large amount  
of amps at initial start up. By designating a dedicated circuit breaker, you will guarantee that the system has  
enough power to run effectively. Contact an electrician for assistance with the installation of this dedicated  
electrical circuit:  
1. Match the electrical outlet to the plug provided on the WhisperKOOL unit.  
2. Provide a dedicated circuit and wiring for the unit.  
3. Provide a weatherproof plug for units mounted outside.  
WE RECOMMEND THAT YOU DO NOT USE A GROUND FAULT INTERRUPTER (GFI) WITH THIS PRODUCT.  
In case the system should lose power, press the reset button and attempt to turn the unit back on. Check  
the home/main circuit breaker. If the unit does not respond properly, refer to the Troubleshooting section  
on page 17.  
Condensing Unit Preparation  
Note: The condensing unit is shipped with a protective foam pad/ block to prevent damaging tubing  
against the condenser coil fins. Please ensure that this pad is removed prior to operation.  
*A Low Ambient Control is used on most models,  
a Fan Cycling Switch is used otherwise.  
Page 6  
GSM-01 081310  
Installing the Condensing Unit  
The condensing unit can be mounted inside a utility area of the home or outside utilizing the required  
outdoor condensing unit housing. The condenser requires a dedicated 20 amp circuit, non-GFI. Make sure  
there is a minimum three-foot horizontal clearance in front and rear of the unit. The unit may either be hard  
wired or plug-in depending on local electrical codes.  
Inside Condensing Unit Installations: Inside installations require special consideration, as there  
must be adequate ventilation to dissipate the heat created during normal operations. An exhaust  
port with fan may need to be installed to ensure that heat is effectively removed from the utility  
room. A return grille or provision for 500 - 600 cfm of cool air to enter the room to replace the ex-  
hausted air will accomplish this. Unobstructed airflow to and from the unit is a critical factor in the  
unit’s overall performance. Make sure there is a minimum three-foot horizontal clearance in front  
and rear of the unit. This will assure that the unit can move the air around the room in an efficient  
manner.  
Outdoor Condensing Unit Installations. You must utilize the exterior condensing unit housing for  
outdoor installations. Place the condensing unit on a solid foundation in a location with adequate  
ventilation. There should be three feet of clearance in the front and rear of the unit and one foot on  
each side. The unit should be elevated 18 inches in order to avoid any possible flooding or damage  
by animals, and should be clear of leaves, dirt, and other debris.  
Page 7  
SPLIT SYSTEM INSTALLATION (cont’d)  
Installing the Evaporator Unit  
Please refer to the supplied Unit Specific Installation Guide  
for detailed evaporator installation guidelines.  
Head Pressure Control, Low Ambient Control Switch, Fan Cycling Switch:  
These switches are used to cycle the condenser fan at low ambient temperature conditions. If your unit is  
equipped with a Low Ambient Control, set the switch to 170 psig for cut-in and 70 psig for the differential.  
Further adjustment may be needed. Verify the settings via refrigeration manifold gauge and perform the  
final adjustments to the readings on the gauge manifold. If your condensing unit is not equipped with a Low  
Ambient Control, it features a pre-set Fan Cycling Switch.  
Refrigeration Lines  
A 1/4 inch O/D copper “liquid lineand a 3/8 or 1/2 inch O/D copper “suction lineconnect the two units.  
The refrigerant drier and the sight glass shall be installed (in that order) in the direction of the refrigerant  
flow in the liquid line between the condensing unit and evaporator. Enclose the suction line in a cellular  
insulation ½wall thickness Armaflex (brand name) or equal to reduce heat transfer.  
Wiring System  
The compressor is controlled by a “pump down cycle,therefore, no wiring between the condensing unit  
and evaporator unit is necessary. Wire the system in accordance with local codes and the enclosed wiring  
diagrams (pg 22). The evaporator unit requires a standard 20 amp circuit, non-GFI. A dedicated circuit is not  
mandatory, but recommended.  
Charging the System (by Certified HVAC technician)  
After all the piping is complete:  
Open both of the service valves on the condensing unit (the unit is pressurized with nitrogen, and there  
should be an audible sound of gas escaping through the service ports).  
With electrical power connected to the evaporator unit, energize the solenoid valve (pressurize with dry  
nitrogen) to 200psi. Leak test all fittings. The system must hold 200psi for 30 minutes.  
If no leaks are found, leave the solenoid valve energized and evacuate the system through both the liquid  
and suction service ports. Using a high vacuum pump, evacuate to 200 microns, measuring the vacuum  
with a digital micron gauge. When evacuation is complete, break vacuum and pressurize with liquid R-134A  
refrigerant.  
With the electrical power turned on to the condensing unit, and the evaporator unit running, slowly feed  
liquid refrigerant (R134A) into the suction service port. As the suction pressure rises to 15 PSIG, the condens-  
ing unit will start. Slowly feed refrigerant while maintaining a pressure above 10 PSIG to prevent the com-  
pressor from short cycling. Slowly feed refrigerant with the compressor running until the sight glass is clear  
of all bubbles. Do not exceed 3.5 lbs of refrigerant. Check superheat at the evaporator outlet. Superheat  
should be at 10°-12°. Check the compressor crankcase temperature after 30 minute run time – it should be  
hot (115°to 140°). If it is cooler, superheat is too low. Adjust TXV to recommended superheat.  
Allow the system to operate for one hour and then check the refrigerant level in the sight glass again. Ad-  
ditional refrigerant may be required as the temperature of the enclosure is lowered to approximately 55°F or  
the ambient temperature at the condensing unit rises above the temperature at which the unit was initially  
charged. Depending on temperature, the “high sideshould be approximately 175 lbs, and the ”low side28  
lbs or more to keep the evaporator from icing. It is recommended while charging to use a digital refrigerant  
scale for better accuracy in measuring the amount of charge.  
Page 8  
GSM-01 081310  
REMOTE KEYPAD: INSTALLATION AND CONFIGURATION  
If you have a system with a remote keypad, please review this section for installation.  
Note: 50 feet of communication line is included, the keypad can be installed up to 300 line feet away. Lon-  
ger lengths of communication line can be ordered by calling 1-800-343-9463 ext. 751.  
Run your communication line to the desired location, be sure not to have any harsh kinks in the lines route.  
Attach the connection wire as shown below, with the red wire in the upper connection slot and the black  
wire in the lower slot. It is also important to run your bottle probe line at this time,  
Red Wire  
Black Wire  
To install the remote keypad box, remove the rear mounting bracket and secure the bracket to the wall in  
the desired location. When running the communication line through a wall, be sure to run the line in the  
rear mount position and insert the supplied plug in the side hole on the box. Reattach the keypad box to  
the bracket.  
Connection wire in Side Mount configuration  
Connection wire in Rear Mount configuration  
Page 9  
DUCTED INSTALLATION  
Ducting the supply and return air to the cellar creates a virtually silent cellar space and also maximizes cellar  
capacity. It is absolutely crucial to only use insulated duct work as it minimizes cooling loss, prevents sweat-  
ing, and reduces noise. Failure to use insulated ducting will cause the unit to run excessively and greatly  
shorten its lifespan.  
Note: Do not exceed a total of 25 duct feet between the evaporator and cellar vent, this means a total of 50’  
combined for both the supply and return lengths.  
Avoid crimping the flexible ducts. This chokes down the inside area and reduces the airflow causing the unit  
to lose efficiency. Be sure all ducts and surfaces in contact with the airflow are insulated and have a vapor  
barrier on the outside.  
Un-insulated ducts and surfaces cause bare, exposed metal surfaces to sweat, further degrading the  
insulation and equipment cooling capacity.  
General Duct Recommendations:  
Provide support for the flexible duct to prevent sags and bends  
Stretch out the duct to make a smoother interior, which reduces air resistance  
For 90° bends, use a 90° adjustable elbow (Ell)  
Do not squeeze or reduce the inside diameter of the ducts, which reduces airflow  
Use short and straight duct work where possible  
Remove the grilles and panels from the openings to connect the duct work  
Check that all fan blades move freely  
Keep air paths free of loose foreign objects and debris  
Connect the round flexible ducts to the WhisperKOOL system using the duct collars provided with  
the duct accessory kit  
Pull the outer plastic wrapping and insulation away from the end of the duct to expose the reinforced  
inside duct liner  
Fasten the duct collar using tie straps or clamps around the inside liner  
Secure the duct collar to the unit using the screws provided. Take care to not damage or bend the  
gasket  
Use approved duct tape to seal all joints  
Do not clamp around the outside insulation,  
as it will compress and loosen over time.  
Note: When performing a ducted installation, it is crucial  
to not forget about routing the bottle probe into the cellar.  
The system must have the sensing bottle in the cellar to  
maintain the cellar environment.  
Possible ducting  
configuration.  
Page 10  
GSM-01 081310  
LIQUID MEASURING THERMOMETER  
Most WhisperKOOL systems come equipped with a liquid temperature measuring thermometer probe . This  
self calibrating probe contains a sensor chip, which actually communicates back and forth to the thermostat.  
This results in a consistent liquid temperature as air temperature fluctuates  
Measuring liquid temperature has a couple unique advantages:  
1. The temperature of the wine can be more precisely controlled, ensuring a more consistent overall  
temperature.  
2. The system will switch on/off less often, extending cooling system life.  
To use the thermostat:  
1. Fill an empty wine bottle 3/4 full with room temperature tap  
water  
2. Press bottle probe securely into bottle  
3. Place the bottle with probe into a level rack space. Avoid pull-  
ing too much on the probe cord, it may become disconnected  
resulting in non-operation of the unit.  
Remember: The WhisperKOOL System maintains cellar environ-  
ment based on the liquid temperature. It is ideal to place the  
probed bottle lower in the racking so that it is not near cold supply  
air.  
Note: When performing a ducted or remote installation, it is cru-  
cial to not forget about routing the bottle probe into the cellar. The  
system must have the sensing bottle in the cellar to maintain the  
cellar environment.  
Page 11  
SYSTEM OPERATION  
Initial Start-Up  
Low Ambient Conditions  
When power is applied to the unit, the control will  
briefly display all symbols, and the Snow Flake  
symbol will be displayed (if unit is calling for cool-  
If the condensing unit is installed outside (which will  
allow the condenser to be exposed to low ambient  
temperatures), the condenser fan may cycle on and  
ing). There may be a brief delay prior to the evapora- off. The purpose of the fan cycling is to maintain  
tor fan turning on, as the fan will not turn on until  
the evaporator probe temperature drops to the  
perspective start temperature (below 70°F). When  
the evaporator fan is activated the Fan symbol will  
be displayed. The temperature control feature for  
the evaporator fan is a feature applicable to Whis-  
perKOOL. This is the Advance Product Safety Tech-  
nology (APST), which ensures that in the possible  
event of a cooling deficiency, the heat from the  
the system high side pressure, which will ensure  
an adequate refrigeration process. The fan cycling  
process is accomplished by way of a Johnson Control  
attached to the condensing unit.  
Bottle Probe Failure Protection  
In the event that a bottle probe should fail, the APST  
(Advance Product Safety Technology) will automati-  
cally transition the Refrigeration Compressor cycles  
indoor fan will not raise the temperature of the wine to a pre-determined time series (based on detailed  
cellar, which could otherwise have an adverse effect laboratory testing), which will ensure that the prod-  
on the wine aging process.  
uct is kept within the safe range.  
Normal System Cycle  
After the bottle probe has reached the set point (all  
Remote Control Panel (standard on ducted units)  
The remote keypad is designed to give the user the  
units are shipped with the set point of 55°F and a dif- ability to monitor and change cellar conditions when  
ferential of 1°F), the compressor and the condenser  
fan will turn off, but the indoor fan will continue to  
run for about 5 minutes, which is a feature of the  
WhisperKOOL Humidity Management (WHM) sys-  
tem. The WHM is an adjustable feature which allows  
the customer the convenience of managing the hu-  
midity enhancement of their wine cellar. The WHM  
is one of the many Customer Preference Selection  
features which allow the customer the ability to fine  
tune the controls.  
the evaporating unit is placed in a remote location  
outside of the cellar.  
Anti Short Cycle  
The Anti Short Cycle ensures that the unit will re-  
main off for a period of 5 minutes after the unit has  
reached the set point to allow the pressure in the  
refrigeration system to equalize prior to starting the  
compressor.  
Anti Frost Cycle  
The Anti Frost Cycle is a precautionary measure, as  
icing or frosting of the coil does not occur during  
normal operation. The system will go through a  
defrost cycle every 4 hours. During the defrost cycle,  
the indoor fan will provide air flow across the indoor  
coil, which will evaporate any frost accumulation.  
Page 12  
GSM-01 081310  
CONTROL PANEL OPERATION  
Defrost  
Compressor  
Evaporator Fan  
Cellar “Pre-Chill” Buon 3-5  
Energy Reducon  
Buon  
1
Hi Bole Temp History & Scroll  
Buon  
1
Energy Reducꢁon  
Low Bole Temp History & Scroll  
Set Buon  
View Set Point  
Buon  
1
1
Change Set Point 3-5  
SET + Down = CPSM 3-5  
Reset Hi & Lo Buon 3-5  
Control “ON/OFF” Buon  
Turns the Cooling Unit  
“ON/OFF”  
1
Condenser Fan  
ALARM  
Pre-Chill Display  
Note: The 1 or the 3-5 stands for the amount of time (in seconds) that the button must be held.  
Button  
Normal Functions  
ON/OFF The ON/OFF button allows the customer the convenience of turning the refrigeration system  
ON or OFF, from the control panel. This feature does not disconnect power from the unit, and  
the condenser fan will continue to run in the OFF position. In order for the power to be shut  
off from the unit, the power cord must be unplugged from the wall receptacle.  
Press the ON/OFF button once for button application.  
Up and  
Down  
Arrows  
Use these buttons to scroll up or down the CPSM menu.  
Displays the Highest and Lowest temperature sensed by the Bottle Probe. This feature allows  
the customer instant access to the recorded data applicable to the Bottle Probe Tempera-  
tures, it can be easily reset to reflect current temperatures.  
1. Press the “UParrow, or the “Downarrow once, and the Highest or Lowest Temperature (Hi/  
Lo) sensed by the Bottle Probe, will be displayed.  
2. To reset the Hi/Lo, press and hold the “Setbutton when the Hi/Lo value is displayed on the  
Digital Display, continue to hold the “Setbutton until “rstappears on the digital display and  
then blinks. This will erase the past recorded “Temperature Data Historyand start recording,  
from the current time and temperature, forward. Temperatures displayed would reflect Bottle  
Probe Temperatures from that point in time, and beyond.  
3. The Hi/Lo feature should be reset at initial “Start-Upand after the Cellar or Cabinet has ob-  
tained normal operating temperatures, which is generally 55°F.  
Cellar  
The CPC Feature is activated by pressing the Up button for 3-5 seconds, and the CPC logo will be  
PreChill displayed on the digital display. The CPC feature can be terminated by pressing the Up button  
(CPC)  
for 3-5 seconds, or the feature will self terminate after 6 hrs.  
1. The (CPC) Feature may be used to Pre-Chill the Cellar prior to loading it with Warm Product.  
The feature will shift the Set Point down to a lower setting of 52°F, for the next 6 hours. After the  
6 hour time period, the Set Point will automatically return to the original Set Point.  
2. The CPC feature can be conveniently adjusted to the customer’s specific needs, by accessing  
the “Customer Preference Select Mode(CPSM). See Customer Preference Select Mode Instruc-  
tions.  
Note: This feature is not available on the Remote Key Pad application.  
Page 13  
Energy 1. The ER feature can be used to save energy and aids in extending the life of the system.  
Reduc- 2. The ER button is located at the top L/H side of the control. The ER feature is activated by  
tion  
(ER)  
pressing the ER button one time, and the ER logo will appear on the digital display.  
3. The purpose of the ER feature is to reduce energy cost, by shifting the Set Point up by 4 de-  
grees, which will allow the cooling system to run for shorter periods of time, resulting in a reduc-  
tion in energy cost.  
4. The ER feature allows for Energy Savings at any time - During periods of high ambient tem-  
peratures, vacations or business travel.  
5. To deactivate the ER feature, press the ER button one time, and the ER logo will turn off.  
6. The ER feature can be conveniently adjusted to the customer’s specific needs, by accessing  
the “Customer Preference Select Mode(CPSM). See Customer Preference Select Mode Instruc-  
tions.  
Note: This feature is not available on the Remote Key Pad application.  
Set  
1. Press the “Setbutton once and it will display the Set Point. After approximately 5 seconds,  
Button the display will return to normal operation and display the Bottle Probe temperature.  
2. Press and hold the “Setbutton for 3-5 seconds until the set point is displayed and the °F sym-  
bol starts blinking. Next press the “UP or Downarrows to change the Set Point. Next press the  
“Setbutton once and the Set Point numbers and the °F on the display will blink to confirm the  
new Set Point setting.  
3. Press and hold the “Setbutton during the display of the Hi/Low “Temperature Data History”  
(hold button unit “rstblinks on display), and it will erase the past recorded data file and start  
recording, from the current time and temperature.  
4. Press the “Setand the “Down Arrowbuttons simultaneously, for 3-5 seconds, and you will ac-  
cess the “Customer Preference Selection Mode(CPSM). The CPSM allows the customer to “Fine  
Tunethe Control Operating System to their applicable choice.  
CPSM  
Mode  
Press the “Setand the “Down Arrowbuttons simultaneously, for 3-5 seconds, and you will ac-  
cess the “Customer Preference Selection Mode(CPSM). The CPSM allows the customer to “Fine  
Tunethe Control Operating System to their applicable choice.  
The following CPSM options are available for adjustment:  
Fon – Humidity Management Enhancement: This parameter is normally set at 5, which should  
provide adequate relative humidity for the cellar.  
An increase in this parameter will increase the Humidity Enhancement (%RH), and a decrease  
in the parameter will decrease Humidity Enhancement (%RH).  
Adjustments should be made in increments of 5, with a maximum of 15, and a minimum of 0.  
After any adjustment to Humidity Enhancement, you should wait a minimum of three days  
before making any additional adjustments. This will allow the cellar sufficient time to accli-  
mate to the new setting.  
Fof - Humidity Management Enhancement: This parameter is normally set at 1. This parameter  
should not be adjusted, as it simply provides an OFF cycle time for the fan, during the compres-  
sor OFF cycle. However, the parameter is located within the CPSM as a convenience to the cus-  
tomer, should it need to be adjusted.  
Page 14  
GSM-01 081310  
CPSM  
Mode  
(Cont.)  
CCS – Cellar Pre-Chill Set Point: This parameter is set at 52°f, but can be adjusted to a set point  
between 45°f - 67°f.  
bLL/Act – Compressor Off or On for Low (bLL) or High (Act) Temperature Alarm: These param-  
eters are set at “n. With this parameter set at “nthe refrigeration system will continue to operate  
normally, if there is a High or Low temperature Alarm. To change this parameter, change the set-  
ting to “y, and the compressor/refrigeration system will shut off during a High or Low tempera-  
ture Alarm.  
Con/Cof – Compressor On time (Con) and Off time (Cof) with a Probe 1 failure/Alarm. These  
parameters are set at Con 40 min/Cof 10 min. In the event that there is a Probe 1 failure/Alarm,  
the compressor/refrigeration system automatically starts a predetermined ON/OFF cycle, which  
is controlled by the Con and the Cof parameters. The customer can adjust these parameters to  
maintain the desired Bottle Probe temperature. During a Probe 1 failure/Alarm, the Bottle Probe  
temperature can be monitored by pressing the Up or Down arrow to view the High and Low  
Temperature History.  
Hes – Differential for Energy Reduction – This parameter is set at 4, which results in a set point  
of 58°f during the Energy Reduction mode. A decrease in this setting will decrease the set point,  
and an increase in this feature will increase the set point.  
Display Alarm Codes  
Message  
Cause  
Outputs  
Compressor output acc. to par. “Con” and “COF”  
Defrost end is timed  
“P1”  
“P2”  
“HA”  
“LA”  
“EA”  
Room probe failure  
Evaporator probe failure  
Max bottle probe temp alarm  
Min bottle probe temp alarm  
External alarm  
Outputs unchanged  
Outputs unchanged  
Outputs unchanged  
Page 15  
MAINTENANCE SCHEDULE  
Monthly 1. Check filters  
2. Check for unusual noise or vibration  
Quarterly Clean filters:  
1. Remove grille/ducting on the evaporator  
2. Remove the filter covering the coil  
3. Wash with warm water  
4. Dry off filter by shaking excess water from filter  
5. For ducted applications, replace filer (call WhisperKOOL for replacements)  
Page 16  
GSM-01 081310  
TROUBLESHOOTING  
Display Alarm Codes  
Message  
“P1”  
Cause  
Outputs  
Room probe failure  
Compressor output acc. to par. “Con” and “COF”  
Defrost end is timed  
“P2”  
Evaporator probe failure  
Max bottle probe temp alarm  
Min bottle probe temp alarm  
External alarm  
“HA”  
“LA”  
Outputs unchanged  
Outputs unchanged  
“EA”  
Outputs unchanged  
Fault Cause  
Solution  
Water leaking from unit  
1. Condensate drain  
clogged  
Clear out drain  
2. Evaporator coil  
frozen  
Clean the coil and / or fan wheel  
Call a CERTIFIED HVAC service technician.  
3. Drain line improperly  
installed  
Wine cellar temperature above thermostat set point  
1. Large quantity of warm  
wine placed in cellar  
Allow time for wine to cool  
2. Wine Cellar Door left  
open for long period.  
Close Door. Allow time for wine to cool.  
3. No power to either  
evaporator or condensing  
unit  
Is the thermostat display illuminated?  
If not, check power supply switch, if equipped. Ensure it is in the  
ON position.  
If on, check to see in the breaker is tripped.  
If tripped, reset and check display.  
Check breaker to condensing unit. If tripped, check to see if com-  
pressor is hot – too hot to touch. If so, allow to cool for one (1)  
hour before resetting breaker.  
After cooling, reset breaker and note whether it remains set or  
trips off. If it trips, call a CERTIFIED HVAC service technician for  
repair.  
Page 17  
If the breaker remains set, check to see if compressor is  
running and condenser fan turns on.  
After compressor runs a few minutes, check the refrigerant  
“sight glassin the ¼copper tubing. Look for bubbles.  
If no bubbles are present and compressor is running,  
refrigerant system is running OK.  
If bubbles are present, system is low on refrigerant.  
A CERTIFIED HVAC service technician will have to locate and  
repair any refrigerant leaks, then add refrigerant.  
Condenser fan should come on either immediately on  
compressor start or after sight glass gets warm.  
If not, compressor will trip off on high pressure safety  
control, reducing capacity and possibly tripping the  
breaker.  
In this event, CERTIFIED HVAC service technician will have  
to check for the problem.  
Compressor runs intermittently  
1. Evaporator Unit  
blower not running with  
compressor  
Evaporator coil will probably be iced.  
Call a CERTIFIED HVAC service technician.  
2. Evaporator Unit  
blower running too slow  
or air flow blocked.  
Increase speed control setting if equipped.  
Clean coil if necessary, remove obstructions.  
Coil icing can occur.  
3. Condenser coil  
blocked with dirt or  
other matter.  
Clean coil and fan thoroughly, clear any obstructions and/  
or cause for hot air recirculation.  
4. Condenser fan  
Call a CERTIFIED HVAC service technician to diagnose and  
repair.  
motor bearings faulty  
causing motor to trip on  
overload, followed by  
compressor cycling off.  
5. Hot air, above 125°,  
Provide source of cool air to condenser space in accordance  
entering condenser from with directions in this manual.  
confined space (outer  
room)  
6. System refrigerant  
overcharge.  
Call a CERTIFIED HVAC service technician to diagnose and  
recover excess refrigerant.  
Page 18  
GSM-01 081310  
7. System low on  
refrigerant.  
Check refrigerant “sight glassin 1/4tubing.  
Check for bubbles after system has run for several  
minutes. If bubbles present, call a CERTIFIED HVAC service  
technician. If sight is clear of bubbles, refrigerant level is OK.  
8. Thermostatic  
expansion valve power  
element losing its  
charge.  
System will operate as if it were low on refrigerant charge.  
Sight glass will be clear. Evaporator coil icing probable.  
Call a CERTIFIED HVAC service technician.  
9. Low voltage to  
compressor, below  
103V with compressor  
running.  
Low voltage will cause compressor overheating and  
tripping on overload. Also, can have difficulty starting. This  
is usually a field wiring problem which should be corrected  
immediately.  
10. Cooling system not  
sufficient for load  
If system is determined to run OK but not keeping up, run a  
heat gain calculation for the wine cellar and compare with  
cooling system capacity.  
Evaporator blower runs, but compressor does not  
1. System “Anti-Frost“  
Observe for several minutes. Compressor should turn on  
at termination of “Anti Frost“ Cycle and evaporator clear of  
frost.  
2. Power off to  
compressor.  
Check breaker/Refer to #3 above  
3. Out of refrigerant.  
Call a CERTIFIED HVAC service technician to locate leak,  
repair and charge with refrigerant  
4. Compressor off on  
overload.  
Determine if compressor is hot. If not, there is another  
problem. If yes, shut off power to condensing unit and call  
service technician  
5. Liquid line solenoid  
valve in evaporator not  
active.  
Remove cover. Locate valve in ¼copper tube. Check to  
see if it is hot. If hot and you can feel a magnetic pull with a  
screwdriver, the valve is working. If cold, there is no power  
to the valve coil. In this event, with the blower running, the  
valve should be powered. Call a CERTIFIED HVAC service  
technician.  
6. Thermostat  
expansion valve power  
element lost charge  
System will “pump down.Compressor will stop.  
May start occasionally and shut off quickly.  
Call a CERTIFIED HVAC service technician.  
Page 19  
Compressor runs, but evaporator does not  
1. Faulty blower  
motor or broken wire  
connection  
Evaporator coil probably frozen  
Shut off power to condensing unit  
Call a CERTIFIED HVAC service technician for repair  
2. Defective low  
Compressor would continue to run when thermostat is  
satisfied and shuts blower and solenoid off. When space  
warms up to set point, blower starts and the system  
runs normally.  
pressure switch not  
shutting compressor off  
when pressure drops  
Prolonged running without refrigerant flow will  
damage or destroy compressor. If this condition exists,  
call a CERTIFIED HVAC service technician.  
Compressor short cycles, which is different from running intermittently  
1. System pressure  
controls defective.  
Call a CERTIFIED HVAC service technician to verify and  
repair.  
2. System low on  
refrigerant.  
Observe for flashing in refrigerant sight glass located in 1/4”  
copper tube at condensing unit. If flashing with bubbles,  
call a CERTIFIED HVAC service technician for leak location,  
repair, and adding refrigerant.  
3. Condenser fan motor  
defective  
Fan does not run with compressor.  
¼Copper tube at sight glass – very hot, compressor  
very hot, runs short time, shuts off.  
Shut power off to condensing unit  
Call a CERTIFIED HVAC service technician for repair.  
4. Compressor starting  
components defective.  
Compressor very hot and hums when trying to start.  
Shut power off to condensing unit.  
Call a CERTIFIED HVAC service technician.  
Evaporator coil freezes  
1. Air filter, if equipped,  
dirty  
Clean or replace filter  
Clean coil and blower  
2. Evaporator coil and/  
or blower dirty  
3. Thermostat set point  
too low.  
Set point should not be lower than 50°. If so, increase to  
above 50°  
4. System low on  
refrigerant  
Check refrigerantsight glassin 1/4tubing. Check for bubbles  
after system has run for several minutes. If bubbles present,  
call a CERTIFIED HVAC service technican. If sight is clear of  
bubbles, refrigerant level is OK.  
Page 20  
GSM-01 081310  
5. Evaporator blower  
not running  
Faulty blower motor or broken wire connection.  
Call a CERTIFIED HVAC service technician  
6. Obstruction to air flow  
Check for obstruction to air flow and repair  
7. Anti-frost control not  
working  
With ice or frost in the evaporator coil, the compressor  
should be OFF and the evaporator blower running. If  
compressor is running with ice on the coil, call a certified  
HVAC service technician.  
Humidity in cellar too high  
1. Compressor short  
cycling  
See Compressor Short Cycling Subject (above)  
2. Refrigeration not  
running properly  
Check items above  
Call a CERTIFIED HVAC service technician  
3. Cellar vapor barrier  
not sufficient  
Install proper vapor barrier  
Page 21  
WIRING DIAGRAMS  
Platinum Split 4000 & 8000 Evaporator Terminal Board  
Serves  
Color  
Black  
Line 1  
Neutral  
White  
rketing/MarketingDept/Manuals/Generic Split Manual  
Solenoid Valve  
Blue  
kaged/Links/Mini Split Wiring.ai  
Evap B  
Black  
Remote to Keypad - Black + Red  
Page 22  
GSM-01 081310  
Platinum Split 4000 & 8000 Condenser Terminal Board  
Page 23  
Mini-Split Evaporator Terminal Board  
Page 24  
GSM-01 081310  
Mini-Split Condenser Terminal Board  
Page 25  
TECHNICAL ASSISTANCE  
WhisperKOOL Customer Service is available Monday through Friday from 8:00 am to 4:00 pm PST.  
The Customer Service representative will be able to assist you with your questions and warranty information  
more effectively if you provide them with the following:  
The model and serial number of your WhisperKOOL split system  
Location of the system and installation details, such as ventilation, ducting, construction of your wine  
cellar, and room size  
Contact WhisperKOOL Customer Service  
1738 E. Alpine Avenue  
Stockton, CA 95205  
US Toll Free (800) 343-9463  
Fax (209) 466-4606  
Page 26  
GSM-01 081310  
INSTALLATION TERMS AND CONDITIONS  
WhisperKOOL Split System  
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE INSTALLING YOUR WhisperKOOL Split System.  
1. Acceptance of Terms & Conditions  
Installation and use of a WhisperKOOL Split System (hereafter referred to as“the product”) constitutes acceptance  
by the Purchaser (or user) of the Terms and Conditions set forth in this document. The WhisperKOOL Owner’s  
Manual is shipped with each unit and if another copy is needed, replacement copies can be downloaded  
WhisperKOOL reserves the right, in its sole discretion, to change its Terms & Conditions at any time, for any  
reason without notice.  
2. Product Installation  
(a) Purchaser of the product must arrange for the product to be installed by a certified HVAC technician in  
accordance with procedures set forth by WhisperKOOL and described in the WhisperKOOL Owner’s Manual.  
(b) Purchaser must return the Limited Warranty card to WhisperKOOL to register the product and obtain the  
benefits of the Limited Warranty throughout the warranty period. Failure to register the product within thirty  
(30) days of installation may result in loss of warranty.  
(c) The HVAC technician installing the product must complete the designated portion of the Limited Warranty  
card and provide licensing or certification identification number information to WhisperKOOL in order to  
validate the Limited Warranty.  
(d) Purchaser is responsible for the full costs of installation and any additional parts required for the proper and  
complete installation of the product.  
3. Product Warranty Information  
For Split Systems returned to WhisperKOOL in accordance with the terms and conditions of the Limited Warranty,  
WhisperKOOL warrants against defects in material and workmanship as follows:  
(a) LABOR: For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option and  
discretion, either repair or replace the product at no charge to the Purchaser if the product is determined by  
WhisperKOOL to be defective. After the Warranty period, the Purchaser is responsible for all labor charges.  
(b) PARTS: For a period of two (2) years commencing on the date of purchase, WhisperKOOL will supply, at no  
charge, new or rebuilt replacement parts in exchange for defective parts.  
(c) FREIGHT: For a period of two (2) years commencing on the date of purchase, WhisperKOOL will cover freight  
charges incurred in connection with the repair of units then under warranty to customers within the  
continental United States.  
WhisperKOOL’s Limited Warranty does not cover damage to the product caused by third parties or damage  
due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of the product. The  
Limited Warranty does not cover damage due to improper operation or lack of proper maintenance, connection  
to improper voltage supply, or attempted repair by anyone other than an HVAC technician approved by  
WhisperKOOL to service the product. The Limited Warranty does not cover Products sold “as is” or “with all faults”  
and is valid only in the United States.  
Proof of purchase (in the form of a bill of sale or receipted invoice) establishing that the product is within the  
warranty period must be presented to obtain warranty service.  
This Limited Warranty is invalid if the factory-applied serial number has been altered or removed from the Product.  
Page 27  
REPAIR OR REPLACEMENT PURSUANT TO THE LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE  
CONSUMER FOR ANY DEFECTS IN WHISPERKOOL PRODUCTS. WHISPERKOOL SHALL NOT BE LIABLE  
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE BREACH OF ANY EXPRESS OR  
IMPLIED WARRANTY ON THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY  
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT  
IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.  
Some states do not allow the exclusion or limitation of incidental or consequential damages or on the duration of  
express and/or implied warranties, so the above limitations or exclusions may not apply to you.  
WhisperKOOL’s Limited Warranty gives you specific legal rights and you may have other rights, which vary from  
state to state.  
4. Maintenance  
The Purchaser or user is responsible for checking the coils on the condenser unit and vacuuming them every  
three months to maintain them free of debris. The drain tube and the heater pan located on the evaporator unit  
must also be checked and kept clean and free of debris and mold to maintain proper performance.  
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that  
move in and out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters.  
Once it is discovered, mold must be addressed quickly and appropriately. Delayed or improper treatment of  
mold can result in costly and recurring repairs. If you suspect you have a mold problem, it is always best to hire  
a qualified and experienced mold remediation specialist.  
5. User Costs and Responsibility  
Responsibilities of the Purchaser, and/or items not covered under our Limited Warranty, include, but are not  
limited to, the following:  
(a) All initial installation costs, including, but not limited to, labor costs and the cost of any additional parts  
necessary to complete the installation.  
(b) Users must assure that the product is installed by a certified HVAC technician. Failure to do so will result in  
Voiding the Limited Warranty.  
(c) All costs incurred for the installation and/or removal of the product, or any part thereof, unless such cost has  
been defined as a warranty repair prior to the work being performed.  
(d) Purchasers should satisfy themselves that the product they are purchasing is suitable for their needs and  
requirements.  
(e) Purchasers are responsible for assuring the safety of any and all items that are kept and stored in the wine  
cellar. WhisperKOOL takes no responsibility for the safety of such items in the event that the environment  
becomes unsuitable for proper storage.  
6. Customer Service  
WhisperKOOL customer service department is available Monday through Friday, from 8:00 a.m. to 4:00 p.m.  
Pacific Time and can be reached at 1-800-343-9463.  
7. Troubleshooting  
The customer service department is available to answer questions regarding our products and to assist in basic  
troubleshooting in the event that a problem arises.  
WhisperKOOL reserves the right to have a certified, WhisperKOOL-approved, HVAC technician go on site and  
inspect the product if the initial trouble shooting warrants further investigation.  
If after on-site inspection of the product, it appears the product may be malfunctioning due to a defect in  
Page 28  
GSM-01 081310  
the unit, WhisperKOOL will cover the costs of the evaluation by the certified HVAC technician. If the product  
is malfunctioning due to the improper installation or some other act or omission by a party other than  
WhisperKOOL, then the user is responsible for the costs of the on-site evaluation by the technician in addition  
to any repair costs.  
8. Request for Product Evaluation and Repair Under Warranty  
8.1 Split System Field Service Warranty Policy  
This Policy is to clarify what falls under Warranty Service and what becomes the responsibility of the  
Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with a superior product and we  
back our product with a Two Year Limited Warranty. Please review the following guidelines to ensure  
you have a complete understanding of our Policy and coverage of your Split System. WhisperKOOL will  
respond to your request for service once this letter has been signed and returned to the manufacturer.  
8.2 Product Warranty Information  
(a) LABOR: For a period of two (2) years from the date of purchase, if this Product is determined to be  
defective after undergoing customer service troubleshooting, WhisperKOOL will repair or replace  
the Product, at its option and discretion, at no charge to the customer. After the Warranty Period, the  
customer is responsible for ALL labor charges.  
(b) PARTS: WhisperKOOL will supply, at no charge, new or rebuilt replacement parts in exchange for  
defective parts for a period of two (2) years which include, but are not limited to, Evaporator Coil,  
Evaporator Side Fan, Evaporator Solenoid Valve, Thermostat, Condenser Sid Fan, Condenser Side Fan  
Switch, Compressor, Head Pressure Control, Low Pressure Switch, Condenser Coil, Access T’s, Sight  
Glass, Liquid Line Drier, High Side Receiver.  
(c)  
FREIGHT: For a period of two (2) years from the date of purchase, WhisperKOOL will cover freight for  
the repair of units UNDER WARRANTY to customers within the continental United States.  
8.3 Product Installation  
The following parts or causes of failure are not the responsibility of the manufacturer: improper voltage  
supply, line set with screw connectors (high end and low end), leaks found at the braze points when  
performing pressure check, unit that has been charged incorrectly, incorrect tubing diameter used on  
line set, a unit that has been wired incorrectly. (Refer to page 19 of Split System Manual), valve stem  
on condenser side, improper installation of P-Trap or lack of P-Trap if required (Refer to page 8 of Split  
System Manual), condenser installed outdoors, or in elements that would affect operation, without  
proper cover or housing. (Housing is available from Manufacturer)  
8.4 User Costs and Responsibility  
The following items are not covered under warranty and are the sole responsibility of the user:  
(a) Costs incurred for the installation and removal of the product.  
(b) Purchasers (users) are reminded that they should satisfy themselves that the product they have  
purchased is suitable for their needs and requirements and no responsibility will be placed with  
WhisperKOOL for their decisions.  
(c) It is the user’s responsibility to secure safe haven/storage for ANY AND ALL items that are being  
kept and stored in the user’s wine cellar. WhisperKOOL takes no responsibility for the safety and  
preservation of the aforementioned items in the event that the environment becomes unsuitable to  
maintain proper storage.  
8.5 Arbitration  
Page 29  
Any disputes arising out of or in connection with the installation and warranty of the Split System  
shall be referred to and finally resolved by a WhisperKOOL approved Independent Certified HVAC  
Technician. The evaluation of the Technician on all issues or matters of identifying the responsible party  
(WhisperKOOL or Installing Technician) shall be determined in a written report. This report will be made  
available to all concerned parties. If discovered under warranty, WhisperKOOL will assume the financial  
responsibility under their warranty guidelines. If the report finds the Owner’s Installer as the responsible  
party, WhisperKOOL will provide all documentation to the customer to substantiate the findings. This  
will include the Invoice from the Independent Certified HVAC Technician and the written report of  
the findings. The Owner will become responsible for payment directly to WhisperKOOL for all charges  
incurred for repairs (labor, parts and shipping costs) on the Split System.  
9. General Provisions  
Responsibilities of the Purchaser, and/or items not covered under our Limited Warranty, include, but are not  
limited to, the following:  
(a) CONSTRUCTION AND SEVERABILITY: Every provision of these Terms and Conditions will be construed, to  
the extent possible, so as to be valid and enforceable. If any provision of these Terms and Conditions so  
construed is held by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable, such  
provision will, to the extend so held, be deemed severed from these Terms and Conditions, and all other  
provisions will remain in full force and effect.  
(b) GOVERNING LAW/ CHOICE OF FORUM: The laws of the State of California (without regard for conflicts of  
law) shall govern the construction and enforcement of these Terms and Conditions, except that the Terms  
and Conditions shall be interpreted as though drafted jointly by WhisperKOOL and the Purchaser. Any  
dispute will be resolved in a state or federal court situated in the County of Santa Clara, State of California,  
and the Purchaser hereby irrevocably submits to the personal jurisdiction of such courts for that purpose.  
(c) ENTIRE AGREEMENT/ NO WAIVER: These Terms and Conditions and the Limited Warranty incorporated  
herein by reference set forth the entire agreement between the parties and supersede all prior agreements  
or understandings, both written and oral, between the parties regarding the subject matter of this the  
Terms and Conditions and Limited Warranty. The parties may modify these Terms and Conditions or the  
Limited Warranty only in writing signed by each. No waiver by WhisperKOOL of any breach or default  
hereunder will be deemed to be a waiver of any preceding or subsequent breach or default.  
(d) CORRECTION OF ERRORS AND INACCURACIES: These Terms and Conditions may contain typographical  
errors or other errors or inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or  
omissions, and to change or update these Terms and Conditions at any time without prior notice.  
10. Questions or Additional Information  
If you have any questions regarding these Terms and Conditions, or wish to obtain additional information,  
contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:  
WhisperKOOL  
1738 E. Alpine Ave.  
Stockton, CA 95205  
1(800) 343-9463  
Page 30  
GSM-01 081310  
NOTES  
WhisperKOOL  
1738 E. Alpine Ave  
Stockton, CA 95205  
1(800) 343-9463  

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