TOSHIBA Barcode Printer
B-EV4T SERIES
Owner’s Manual
Safety Summary
ENGLISH VERSION EO1-33087
Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual
should be read and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, then contact your
authorised TOSHIBA TEC representative for assistance.
Meanings of Each Symbol
This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the symbol.
(The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the symbol.
(The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the ꢀsymbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
This indicates that there is the risk of death or serious injury if the
machines are improperly handled contrary to this indication.
WARNING
Do not use voltages other than
the voltage (AC) specified on the
rating plate, as this may cause
fire or electric shock.
Do not plug in or unplug the power
cord plug with wet hands as this
may cause electric shock.
Any other than the
specified AC voltage
is prohibited.
Prohibited
Prohibited
Prohibited
If the machines share the same
outlet with any other electrical
appliances that consume large
amounts of power, the voltage
will fluctuate widely each time
these appliances operate. Be sure
to provide an exclusive outlet for
the machine as this may cause
fire or electric shock.
Do not place metal objects or
water-filled containers such as
flower vases, flower pots or mugs,
etc. on top of the machines. If
metal objects or spilled liquid enter
the machines, this may cause fire
or electric shock.
Prohibited
Prohibited
Do not insert or drop metal,
flammable or other foreign
Do not scratch, damage or modify
the power cords. Also, do not
objects into the machines through
the ventilation slits, as this may
cause fire or electric shock.
place heavy objects on, pull on, or
excessively bend the cords, as this
may cause fire or electrical shock.
If the machines are dropped or
their cabinets damaged, first turn
off the power switches and
disconnect the power cord plugs
from the outlet, and then contact
your authorised TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
Continued use of the machines in
an abnormal condition such as
when the machines are producing
smoke or strange smells may cause
fire or electric shock. In these
cases, immediately turn off the
power switches and disconnect the
power cord plugs from the outlet.
Then, contact your authorised
TOSHIBA TEC representative for
assistance.
Disconnect
the plug.
Disconnect
the plug.
( i )
Safety Summary
ENGLISH VERSION EO1-33087
If foreign objects (metal
When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.
Disconnect
the plug.
Disconnect
fragments, water, liquids) enter
the machines, first turn off the
power switches and disconnect
the power cord plugs from the
outlet, and then contact your
authorised TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
the plug.
Ensure that the equipment is
properly grounded. Extension
cables should also be grounded.
Fire or electric shock could
occur on improperly grounded
equipment.
Do not remove covers, repair or
modify the machine by yourself.
You may be injured by high
voltage, very hot parts or sharp
edges inside the machine.
Connect a
No
grounding wire.
disassembling.
This indicates that there is the risk of personal Injury or damage to
objects if the machines are improperly handled contrary to this indication.
CAUTION
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
• Try to avoid locations that have the following adverse conditions:
* Temperatures out of the specification
* Shared power source
* Direct sunlight
* High humidity
* Dust/Gas
* Excessive vibration
• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic
covers.
• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high
temperatures, high humidity, dust, or gas.
• Ensure the printer is operated on a level surface.
• Any data stored in the memory of the printer could be lost during a printer fault.
• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment
likely to cause mains interference.
• Unplug the machine whenever you are working inside it or cleaning it.
• Keep your work environment static free.
• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall
causing injury.
• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines
and may cause fire.
• Do not lean against the machine. It may fall on you and could cause injury.
• Care must be taken not to injure yourself with the printer paper cutter.
• Unplug the machine when it is not used for a long period of time.
• Place the machine on a stable and level surface.
Request Regarding Maintenance
• Utilize our maintenance services.
After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines
and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.
• Our preventive maintenance service performs the periodic checks and other work required to maintain
the quality and performance of the machines, preventing accidents beforehand.
For details, please consult your authorised TOSHIBA TEC representative for assistance.
• Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or
other parts to deteriorate or cause the paint to peel.
(ii)
ENGLISH VERSION EO1-33087
TABLE OF CONTENTS
Page
1. PRODUCT OVERVIEW.......................................................................................................... E1-1
1.1 Introduction.................................................................................................................... E1-1
1.2 Features ........................................................................................................................ E1-1
1.3 Unpacking...................................................................................................................... E1-1
1.4 Accessories .................................................................................................................. E1-1
1.5 Appearance ................................................................................................................... E1-3
1.5.1 Dimensions.................................................................................................................E1-3
1.5.2 Front View ..................................................................................................................E1-3
1.5.3 Rear View...................................................................................................................E1-3
1.5.4 Interior ........................................................................................................................E1-4
1.5.5 Button and Indicator Lamp .........................................................................................E1-5
2. PRINTER SETUP ................................................................................................................... E2-1
2.1 Precautions.................................................................................................................... E2-1
2.2 Procedure before Operation.......................................................................................... E2-2
2.3 Turning the Printer ON/OFF .......................................................................................... E2-2
2.3.1 Turning ON the Printer ...............................................................................................E2-2
2.3.2 Turning OFF the Printer..............................................................................................E2-3
2.4 Connecting the Cables to the Printer............................................................................. E2-4
2.5 Connecting the Power Adapter and the Power Cord..................................................... E2-5
2.6 Opening/Closing the Top Cover .................................................................................... E2-6
2.7 Loading the Media......................................................................................................... E2-7
2.8 Loading the Ribbon ..................................................................................................... E2-14
2.9 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities........................... E2-17
2.9.1 Media Sensor Calibration .........................................................................................E2-17
2.9.2 Self Print Test and Dump Mode................................................................................E2-18
2.10 How to Use an SD Card .....................................................................................................E2-20
3. MAINTENANCE ..................................................................................................................... E3-1
3.1 Cleaning ........................................................................................................................ E3-1
3.1.1 Print Head ..................................................................................................................E3-1
3.1.2 Platen/Sensors ...........................................................................................................E3-2
3.1.3 Cover..........................................................................................................................E3-2
3.1.4 Media Housing............................................................................................................E3-2
3.1.5 Strip Sensor/Strip Roller (Option) ...............................................................................E3-3
3.2 Care/Handling of the Media and Ribbon ....................................................................... E3-3
4. TROUBLESHOOTING ........................................................................................................... E4-1
4.1 Troubleshooting Guide .................................................................................................. E4-1
4.2 Status Lamp .................................................................................................................. E4-2
4.3 Removing Jammed Media............................................................................................. E4-3
APPENDIX 1 SPECIFICATIONS ................................................................................................EA1-1
A1.1 Printer..........................................................................................................................EA1-1
A1.2 Options ........................................................................................................................EA1-3
A1.3 Media...........................................................................................................................EA1-3
A1.3.1 Media Type ........................................................................................................... EA1-3
A1.3.2 Detection Area of the Transmissive Sensor.......................................................... EA1-4
A1.3.3 Detection Area of the Reflective Sensor ............................................................... EA1-5
A1.3.4 Effective Print Area ............................................................................................... EA1-6
A1.4 Ribbon .........................................................................................................................EA1-6
ENGLISH VERSION EO1-33087
APPENDIX 2 INTERFACE..........................................................................................................EA2-1
GLOSSARIES
CAUTION!
1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local Authorized Service representative with regard to any queries you may have in
this manual.
1. PRODUCT OVERVIEW
ENGLISH VERSION EO1-33087
1.1 Introduction
1. PRODUCT OVERVIEW
Thank you for choosing the TOSHIBA B-EV4T series barcode printer.
This Owner’s Manual contains valuable information from general set-up
to confirming the printer's operation using test prints. You should read it
carefully to help you gain maximum performance and life from your
printer. This manual should be kept close at hand for everyday reference.
Please contact your TOSHIBA TEC representative for further
information concerning this manual.
1.1 Introduction
This printer has the following features:
1.2 Features
Various kinds of interface
Various kinds of interface are provided as standard:
･Parallel
･Serial
･USB
･Ethernet
Simple mechanism
The simple printer mechanism allows easy operation and maintenance.
Superior hardware
Clear print is realized by 8 dots/mm (203 dpi) (for the B-EV4T-GS14)
print head at maximum printing speed of 127 mm/sec. (5 inches/sec.) or
11.8 dots/mm (300 dpi) (for the B-EV4T-TS14) print head at a max.
printing speed of 101.6 mm/sec. (4 inches/sec.)
Safety consciousness
The damper mechanism prevents the top cover from slamming shut.
A variety of options
The following optional devices are available:
･Cutter module
･AC Adapter Cover
･Strip module
･External Media Hanger
1. Unpack the printer.
1.3 Unpacking
2. Check for damage or scratches on the printer. However, please note
that TOSHIBA TEC shall have no liability for any damage of any
kind sustained during transportation of the product.
3. Keep the cartons and pads for future transportation of the printer.
When unpacking the printer, please check that the following accessories
are supplied with the printer.
1.4 Accessories
ꢀ CD-ROM (1 copy)
ꢀ Power Adapter (1 pc.)
ꢀ Supply Loading Instructions ꢀ Safety Precautions
E1- 1
1. PRODUCT OVERVIEW
ENGLISH VERSION EO1-33087
1.4 Accessories
ꢀ When purchasing the power cord
Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following
standard from your authorized TOSHIBA TEC representative.
(As of August 2008)
Certification
mark
Certification
mark
Country
Agency
SAA
Country
Agency Certification mark
VDE
Country
Sweden
Agency
Australia
Germany
SEMKKO
Austria
Belgium
Canada
Denmark
Finland
France
OVE
CEBEC
CSA
Ireland
Italy
NSAI
IMQ
Switzerland
UK
SEV
ASTA
BSI
Japan
METI
KEMA
NEMKO
AEE
UK
DEMKO
FEI
Netherlands
Norway
Spain
U.S.A.
Europe
China
UL
HAR
CCC
UTE
Power Cord Instruction
1. For use with 100 – 125 Vac mains power supply, please select a power cord rated Min. 125V, 10A.
2. For use with 200 – 240 Vac mains power supply, please select a power cord rated Min. 250V.
3. Please select a power cord with the length of 2m or less.
4. The power cord plug connected to the AC adapter must be able to be inserted into an ICE-320-C6 inlet. Refer to the
following figure for the shape.
United
Country/Region
North America
Europe
250V
Australia
China
250V
Kingdom
Power Cord
Rated (Min.)
Type
125V, 10A
SVT
250V
H05VV-F
250V
H05VV-F
AS3191 approved,
Light or Ordinary Duty type
3 x 0.75 mm2
GB5023
Conductor size
(Min.)
No. 3/18AWG
3 x 0.75 mm2
3 x 0.75 mm2
3 x 0.75 mm2
Plug Configuration
(locally approved
type)
Rated (Min.)
125V, 10A
250V, 10A
250V, *1
250V, *1
250V, *1
*1: At least, 125% of the rated current of the product.
E1- 2
1. PRODUCT OVERVIEW
ENGLISH VERSION EO1-33087
1.5 Appearance
The names of the parts or units introduced in this section are used in the
following chapters.
1.5 Appearance
1.5.1 Dimensions
198 (7.8)
258 (10.2)
173
(6.8)
Dimensions in mm (inches)
1.5.2 Front View
STATUS Lamp
Media View Window
FEED Button
Ribbon Access Cover
Top Cover
Release Button
Media Outlet
SD Card Slot
1.5.3 Rear View
Fanfold Paper Slot
Ethernet Interface
USB Interface
Connector
Power Switch
Power Jack
Parallel Interface
Connector (Centronics)
Serial Interface
Connector
(RS-232C)
E1- 3
1. PRODUCT OVERVIEW
ENGLISH VERSION EO1-33087
1.5 Appearance
1.5.4 Interior
WARNING!
Do not touch the print head or
around it just after printing.
You may get burned as the
print head becomes very hot
during printing.
Ribbon Access Cover
Ribbon Rewind Gear
Print Head
Top Cover
Feed Gap Sensor
(Receiver)
Media Holder
Spring Guide Wheel (Take-up side)
Spring Guide Wheel (Supply side)
Media Holder Lock Switch
Media Guide
Cover Open Sensor
Platen
Black Mark Sensor
Feed Gap Sensor (Transmitter)
Media Guide
Adjustment Dial
E1- 4
1. PRODUCT OVERVIEW
ENGLISH VERSION EO1-33035
1.5 Appearance
The [FEED] button operates as FEED button or PAUSE button
depending on the printer statuses.
1.5.5 Button and Indicator
Lamp
• Pressing this button when the printer is in online
As the FEED
button
state causes a media feed.
• Pressing this button after removing a cause of
an error returns the printer to online state.
• Pressing this button during printing stops
As the PAUSE printing after completing the current label. The
button
printer resumes printing when this button is
pressed again.
The indicator lamp lights up or flashes in different colors depending
on the printer statuses. The main indicator lamp statuses and the
corresponding printer statuses are shown inside the top cover.
Color
Green
Green
Status
Lights up Stand-by
Flashes fast Communicating with a host.
Printer status
Flashes
slowly
Flashes
slowly
Printing is temporarily stopped (paused).
Green
Green/Red
Red
The print head temperature exceeded the
upper limit.
A communication error occurred. (Only
when the RS-232C is used.)
A paper jam occurred.
Lights up
Red
Flashes fast
Flashes at The media is ended.
medium
speed
Red
An issue or feed was attempted with the top
cover opened.
Flashes
slowly
Red
A paper jam occurred din the cutter unit.
(Only when the cutter unit is fitted.)
The ribbon is ended.
Orange
Flashes fast
Flashes at
medium
speed
Orange
None
Unlit
The top cover is open.
E1- 5
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.1 Precautions
2. PRINTER SETUP
This section outlines the steps necessary to setup your printer prior to its
operation.
The section includes precautions, connecting cables,
assembling accessories, loading media and ribbon, and performing a test
print.
To insure the best operating environment, and to assure the safety of the
operator and the equipment, please observe the following precautions.
2.1 Precautions
• Operate the printer on a stable, level, operating surface in a location
free from excessive humidity, high temperature, dust, vibration or
direct sunlight.
CAUTION!
Avoid using the printer in
the locations where it is
subjected to intense light
(e.g. direct sunlight, desk
light). Such light may affect
the sensors of the printer,
causing malfunctions.
• Keep your work environment static free. Static discharges can cause
damage to delicate internal components.
• Make sure that the printer is connected to a clean source of AC Power
and that no other high voltage devices that may cause line noise
interference are connected to the same mains.
• Ensure that the printer is connected only to AC mains that has a
proper ground (earth) connection.
• Do not operate the printer with the cover open. Be careful not to
allow fingers or articles of clothing to get caught into any of the
moving parts of the printer.
• Make sure to turn off the printer power and to remove the power
adapter connector from the printer whenever working on the inside of
the printer or when cleaning the printer.
• For best results, and longer printer life, use only TOSHIBA TEC
recommended media and ribbon. (Refer to the Supply Manual.)
• Store the media and ribbon in accordance with the specifications.
• This printer mechanism contains high voltage components; therefore
you should never remove any of the covers of the machine as you may
receive an electrical shock. Additionally, the printer contains many
delicate components that may be damaged if accessed by unauthorized
personnel.
• Clean the outside of the printer with a clean dry cloth or a clean cloth
slightly dampened with a mild detergent solution.
• Use caution when cleaning the thermal print head as it may become
very hot while printing. Wait until it has had time to cool before
cleaning. Use only the TOSHIBA TEC recommended print head
cleaner to clean the print head.
• Do not turn off the printer power or remove the power plug while the
printer is printing or while the Indictor Lamp is flashing.
E2- 1
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.2 Procedure before Operation
This section describes the outline of the printer setup.
2.2 Procedure before
Operation
1. Unpack the accessories and printer from the box.
2. Refer to Safety Precautions in this manual and set up the printer at a
NOTES:
proper location.
1. To communicate directly with
a host computer, an RS-232C,
Centronics, Ethernet, or USB
cable is required.
3. Make sure that the Power Switch is off. (Refer to Section 2.3.)
4. Connect the printer to a host computer with an RS-232C, Centronics
interface, Ethernet cable or USB cable. (Refer to Section 2.4.)
(1) RS-232C cable: 9 pins
(do not use a null modem
cable)
5. Connect the Power Adapter to the printer, and then plug the Power
Cord into a properly grounded power outlet. (Refer to Section 2.5)
(2) Centronics cable: 36 pins
(3) Ethernet cable: 10/100 Base
(4) USB cable: V2.0 (Full
Speed)
6. Load the media. (Refer to Section 2.7.)
7. Adjust the position of the Feed Gap Sensor or Black Mark Sensor to
match the media being used. (Refer to Section 2.7.)
2. Use of a Windows Driver will
allow issuing media on the
printer from a Windows
application.
8. Load the ribbon. (Refer to Section 2.8)
9. Turn the Power ON. (Refer to Section 2.3.)
10. Install the Printer Drivers in the host computer. (Refer to the Printer
The printer can also be
controlled with its own
programming commands. For
details, please contact your
TOSHIBA TEC representative.
Driver in the CD-ROM.)
When the printer is connected to a host computer it is good practice to
turn the printer ON before turning on the host computer and to turn OFF
the host computer before turning off the printer.
2.3 Turning the Printer
ON/OFF
1. To turn ON the printer power, press the power switch as shown in the
2.3.1 Turning ON the Printer
picture below. Note that ( | ) is the power ON side of the switch.
CAUTION!
Use the power switch to
turn the printer on/off.
Plugging or unplugging the
power cord to turn the
printer on/off may cause
fire, an electric shock, or
damage to the printer.
Power Switch
2. Check that the Indicator Lamp flashes slowly in orange for 5 sec., then
stays illuminated in green.
NOTE:
If the Status Lamp is illuminated
in red, go to Section 4.1,
Troubleshooting Guide.
E2- 2
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.4 Connecting the Cables to the Printer
1. Before turning off the printer power switch verify that the Indicator
Lamp is illuminated in green, not flashing.
2. To turn OFF the printer power press the power switch as shown in the
diagram below. Note that ( { ) is the power OFF side of the switch.
2.3.2 Turning OFF the
Printer
CAUTION!
1. Do not turn off the printer
power while the media is
being printed as this may
cause a paper jam or
damage to the printer.
2. Do not turn off the printer
power while the Green
Indicator Lamp is flashing
as this may cause damage
to the data being
Power Switch
downloaded.
E2- 3
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.4 Connecting the Cables to the Printer
The following paragraphs outline how to connect the cables from the
printer to your host computer, and will also show how to make cable
connections to other devices. Depending on the application software you
use to print labels, there are four possibilities for connecting the printer to
your host computer. These are:
2.4 Connecting the
Cables to the Printer
CAUTION!
Be sure to connect the serial
or parallel cable while the
printer and the host computer
are power-off states. Failure
to do this may cause electric
shock, short-circuit, or
• A serial cable connection between the printer’s RS-232C serial
connector and one of your host computer’s COM ports.
• A parallel cable connection between the printer’s standard parallel
connector and your host computer’s parallel port (LPT).
breakdown of the printer.
• An Ethernet cable connection between the printer’s Ethernet
interface connector and one of your host computer’s Ethernet port.
NOTE:
▪ Use an Ethernet cable conforming to the standard.
10BASE-T: Category 3 or greater
NOTE:
100BASE-TX: Category 5 or greater
Cable length: Up to 100 m segment length
For the specifications of the
serial interface cable, refer to
APPENDIX 2, INTERFACE.
▪ Depending on the operating environment, a communication
error may occur. In that case, you may need to use a shielded
cable (STP) or device matching.
• A USB cable connection between the printer’s USB interface
connector and one of your host computer’s USB port.
NOTE:
▪ When disconnecting the USB cable from the host computer,
follow the “Safely remove hardware” message shown on the host.
▪ Use a USB cable confirming to V1.1 or greater and with a Type
B connecter provided on either end.
The diagram below shows all the possible cable connections to the
current version of the printer.
c
d
e
f
g
c
d
Ethernet Interface
USB Interface
e
f
g
Parallel Interface (Centronics)
Serial Interface (RS-232C)
Power Jack
E2- 4
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.5 Connecting the Power Adapter and the Power Cord
1. Make sure that the printer power switch is in the OFF (O) position.
2.5 Connecting the
Power Adapter and
the Power Cord
2. Insert the Power Cord into the inlet of the Power Adapter.
NOTES:
1. Since the power cord is not
enclosed in this printer, please
purchase a proper one after
referring to page 1-2.
Power Adapter
Power Cord
2. The EA10953 AC adapter
should be exclusively used for
the B-EV4T Series printer.
The B-EV4T Series printer
must be powered by the
EA10953 AC adapter.
3. Insert the Power Adapter connector into the Power Jack on the rear of
the printer.
Power Jack
Power Adapter
Connector
E2- 5
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.6 Opening/Closing the Top Cover
When opening or closing the Top Cover, please be sure to follow the
instructions below.
2.6 Opening/Closing the
Top Cover
To open the Top Cover:
WARNING!
To avoid injury, be careful
not to trap your fingers while
opening or closing the cover.
1. Press down the Top Cover Release Button to unlock the Top Cover,
then fully open the Top Cover.
Top Cover
CAUTION!
Top Cover
1. Be careful not to touch the
Print Head Element when
opening the Top Cover.
Failure to do this may
cause missing dots by
static electricity or other
print quality problems.
2. Do not cover the Cover
Open Sensor with your
finger, hand, etc. Doing so
may cause the sensor to
wrongly detect a cover
close state.
Release Button
As the Top Cover is held by the damper, it does not close under its own
weight.
To close the Top Cover:
1. Press down the portions of the Top Cover indicated by the arrows
until they click into position.
NOTE:
Be sure to close the Top Cover
completely. Failure to do this
may affect the print quality.
Top Cover
E2- 6
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
This section describes how to load a media in the printer. This printer
accepts label rolls, tag rolls, and fanfold paper stocks. Please use
TOSHIBA TEC approved media.
2.7 Loading the Media
WARNING!
1. Do not touch any moving
parts. To reduce the risk
of fingers, jewellery,
clothing, etc. being drawn
into the moving parts, be
sure to load the media
once the printer has
stopped moving
NOTES:
1. Please perform a media sensor calibration whenever you change the
media type.
2. The size of the media which can be loaded inside the printer is as
follows:
Outer roll diameter: Max. 127mm (5”)
Inner core diameter: 25.4 (1”) mm or 38.1 mm (1.5”)
When the outer roll diameter exceeds 127 mm or the inner core
diameter exceeds 38.1 mm, an optional External Media Roll Hanger
is required. For details, refer to the Installation Guide for the
External Media Roll Hanger.
completely.
2. To avoid injury, be careful
not to trap your fingers
while opening or closing
the Top Cover.
3. Some media rolls are wound inside and the others are wound outside.
(See the diagram below.) Both types of media roll should be loaded
so that the print side faces up.
CAUTION!
Be careful not to touch the
Print Head Element when
opening the Top Cover.
Failure to do this may cause
missing dots by static
electricity or other print quality
problems.
Outside wound
Inside wound
1. Press down the Top Cover Release Button to unlock the Top Cover,
then fully open the Top Cover.
Top Cover
Top Cover Release
Button
E2- 7
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
2. Slide the Media Holder Lock Switch to the Unlock (▲) side to
2.7 Loading the Media
(Cont.)
release the Media Holders.
Media Holder
Lock Switch
3. Open the Media Holders.
NOTE: Media path
Media Holder
Feed Gap Sensor
Media Holder
Platen
Black mark sensor
4. Place a media roll between the Media Holders so that the media is fed
with the print side facing up. Fit the projection of the Media Holders
into the core. Make sure that the projection of the both Media Holders
is engaged with the core firmly.
NOTES:
1. Refer to the Supply Path Label
attached inside of the Top
Cover.
Media
Media Holder
2. Make sure that the print side
faces up.
3. Cut the leading edge of the
media straight with scissors.
Media Holder
5. Turn the Media Guide Adjustment Dial in the arrow indicating
direction to move the Media Guides outward.
NOTE:
Do not forcibly move the Media
Guides by hand, as doing so may
break the Media Guides.
Media Guide
Adjustment Dial
E2- 8
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
6. Adjust the media sensor position and select a sensor type to be used.
(Refer to Section 2.9.1)
2.7 Loading the Media
(Cont.)
This printer is provided with a Black Mark Sensor which detects black
marks printed on the reverse side of the media, and a Feed Gap Sensor
which detects inter-label gaps.
As the Feed Gap Sensor position is fixed, it is not necessary to move it.
When using the Black Mark Sensor, align it with the center of a black
mark. Failure to do this disables the detection of black marks, resulting
in an error.
NOTES:
1. The sensor type used in the last
print job has been selected. To
change the sensor type, refer to
Section 2.9.1 Media Sensor
Calibration.
2. The Feed Gap Sensor is
positioned 6.35 mm right from
the media centre.
Feed Gap Sensor
Black Mark Sensor
6.35mm
7. Pass the media between the Media Guides, and turn the Media Guide
Adjustment Dial in the arrow indicating direction to adjust the Media
Guides to the media width.
3. The Black Mark Sensor is
movable in a range of media
width.
Media Guide
Black Mark Sensor is movable
in the full range.
Media Guide
Adjustment Dial
NOTE:
Be careful the Media Guides do
not squeeze the media. Doing
so bends the media, causing a
paper jam or feed failure.
8. Push the Media Holders against the media roll to firmly hold it, then
slide the Media Holder Lock Switch to the Lock (▼) side.
Media Holder
Lock Switch
E2- 9
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
9. Close the Top Cover gently and push down the arrow-indicating
2.7 Loading the Media
(Cont.)
portions until they click.
10. Press the [FEED] button to check for a proper media feed.
FEED Button
There are three issue modes available for this printer.
CAUTION!
Batch mode:
To separate the printed
media from the media roll in
batch mode, be sure to tear
off the media at the Media
Outlet or cut the media past
the Strip Plate. If you tear
off the media at the Print
Head by mistake, be sure to
feed one label (10 mm or
more) with the FEED Button
prior to a next issue. Failure
to do this may cause a paper
jam.
In the batch mode, the media is continuously printed and fed until the
number of media specified in the issue command has been printed.
E2-10
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
Strip mode (Option):
2.7 Loading the Media
(Cont.)
When issued in the strip mode, labels are automatically removed from the
backing paper each time a label is printed.
• How to set the media
NOTES:
When issuing labels in the strip mode, set the label in the following
procedure:
1. When issuing labels without
removing them from the backing
paper, it is not necessary to pass
the media through the Strip Block.
2. When the media is correctly set,
the backing paper is supposed to
be pinched by the Platen and the
Strip Feed Roller as shown below.
1. Load the media as described on the previous pages.
2. Open the Strip Block by pulling it out.
Strip Block
Strip Plate
Label
Strip Feed Roller
Platen
3. Remove enough labels from the leading edge of the media to leave 20
cm of backing paper free, and insert the top edge of the backing paper
into the media slot in the Strip Block.
Backing Paper
3. If the peel-off issue is performed
under intense light, the strip sensor
may not correctly detect the
presence of a printed label on the
strip shaft. In this case, reduce the
intensity of the light or fit the
Shade Plate to the Strip Block as
shown in the figure.
Shade Plate
4. Close the Strip Block and Top Cover.
E2-11
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
Cut mode (Option):
2.7 Loading the Media
(Cont.)
When the Cutter is installed, the media is automatically cut.
After loading the media as described on the previous pages, insert the
leading edge of the media through the Media Outlet of the Cutter Cover.
WARNING!
HAZARDOUS MOVING PARTS
KEEP FINGERS AND OTHER
BODY PARTS AWAY
The cutter is sharp, so care must
be taken not to injure yourself
when handling the cutter.
Cutter Cover
Media Outlet
CAUTION!
1. Be sure to cut the backing
paper of the label. Cutting
labels will cause the glue to
stick to the cutter which may
affect the cutter quality and
shorten the cutter life.
2. Use of tag paper of which
thickness exceeds the specified
value may affect the cutter life.
How to Load Fanfold Paper Stock
1. Place the fanfold paper stock on the rear of the printer, and insert the
NOTE:
leading edge of the paper into the Fanfold Paper Slot.
When placing fanfold paper
stock on the rear of the printer,
the following care should be
taken.
1. Face the print surface up.
2. The fanfold paper stock is
parallel to and level with the
fanfold paper slot.
Fanfold Paper Stock
3. Interface cables do not
interfere with the feed of
fanfold paper.
Fanfold Paper Slot
2. Refer to the previous pages to feed the fanfold paper through the
printer until it extends past the media outlet.
E2-12
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.7 Loading the Media
When a media roll has an outside diameter exceeding 127 mm (5”) and
the inner core diameter of 76.2 mm (3”), the optional External Media Roll
Hanger is required.
2.7 Loading the Media
(Cont.)
1. Fit the protrusions on the bottom of the printer into the holes in the
External Media Roll Hanger.
External Media Roll
Hanger (Option)
2. Insert the Media Shaft into the core of the media roll.
3. Place it into the cuts of the External Media Roll Hanger.
4. Pull the media forward and insert the leading edge into the Fanfold
Paper Slot.
Media Shaft (Option)
Fanfold Paper Slot
5. Refer to the previous pages to complete the media loading.
6. Close the Top Cover.
E2-13
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.8 Loading the Ribbon
When you use normal media, it is necessary to load a ribbon.
Follow the procedure below to load a ribbon properly.
2.8 Loading the Ribbon
1. Do not touch any moving
parts. To reduce the risk
of fingers, jewellery,
clothing, etc. being drawn
into the moving parts, be
sure to load the media
once the printer has
stopped moving
1. Press down the Top Cover Release Button to unlock the Top Cover,
then fully open the Top Cover.
Top Cover
Top Cover Release
Button
completely.
2. To avoid injury, be careful
not to trap your fingers
while opening or closing
the cover.
CAUTION!
2. Fit the core of the Ribbon Supply Roll into both the Spring Guide
Be careful not to touch the
Print Head Element when
opening the Top Cover.
Failure to do this may cause
missing dots by static
electricity or other print quality
problems.
Wheel and the Guide Wheel (Supply side).
(1) Push the right side of the core of the Ribbon Supply Roll against the
Spring Guide Wheel and fit the wheel into the core.
NOTES:
Spring Guide Wheel
(Supply side)
1. Do not load a ribbon when
using direct thermal media.
Doing so may damage the
print head or stained with
melted ribbon, which requires
a replacement of the print
head.
Ribbon
Supply Roll
(2) Fit the left side of the core of the Ribbon Supply Roll to the Guide Wheel,
aligning the notch of the ribbon core with the protrusion of the Guide
Wheel.
2. Be sure to load the ribbon so
that the ink side contacts with
the print side of the media. If
the ribbon is loaded inside
out, nothing can be printed,
and eventually the print head
will need to be replaced.
3. The Figure shows how to
distinguish between used and
unused sides of a halfway-
used ribbon.
4. As the ribbon is very thin, do
not pull the ribbon strongly.
Doing so may cause the
ribbon to be stretched or
broken.
Hold the ribbon firmly while loading it, as it is easily loosened or
unrolled.
E2-14
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.8 Loading the Ribbon
3. Push up the Ribbon Access Cover by the portions indicated by
arrows A and fully open it supporting the Print Head Block.
2.8 Loading the Ribbon
(Cont.)
Ribbon Access
Cover
A
A
Print Head
Block
4. Fit the Ribbon Take-up Roll to the Spring Guide Wheel and the Guide
Wheel in the same way as the Ribbon Supply Roll.
(1) Push the right side of the core of the Ribbon Take-up Roll against the
Spring Guide Wheel and fit the wheel into the core.
(2) Fit the left side of the core of the Ribbon Take-up Core to the Guide
Wheel, aligning the notch of the ribbon core with the protrusion of the
Guide Wheel.
Spring Guide Wheel
(Take-up side)
Guide Wheel
NOTE: Ribbon Path
Print Head
5. Turn the Ribbon Rewind Gear to wind the ribbon leading film onto
the Ribbon Take-up Core until the ink ribbon covers the Print Head,
and remove any slack of the ribbon.
Ribbon
Take-up
Core
Ribbon Supply
Roll
Ribbon
Rewind Gear
E2-15
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.8 Loading the Ribbon
6. Close the Ribbon Access Cover until it clicks.
2.8 Loading the Ribbon
(Cont.)
Ribbon Access
Cover
Print Head
Block
7. Again, turn the Ribbon Rewind Gear to remove any slack of the
ribbon.
Ribbon
Rewind Gear
8. Close the Top Cover gently and push down the front part of the Top
Cover until they click.
Now, the ribbon loading is completed.
E2-16
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.9 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
This utility is used to calibrate the sensitivity of the Feed Gap/Black
Mark Sensor.
It is necessary to set the media sensors after the media is changed to
different type.
2.9 Media Sensor
Calibration, Self Print
Test, and Dump Mode
Utilities
2.9.1 Media Sensor
Calibration
1. First, select the sensor to calibrate in the following procedure.
Turn on the printer power.
NOTE:
Open the Top Cover.
The sensor type used in the last print
job has been selected.
The factory default is the Feed Gap
Sensor.
When the Indicator Lamp is unlit, hold down
the [FEED] Button for 5 sec. or more, and
release when the lamp lights up in green.
The Indicator Lamp repeatedly lights up in
different colours at approx. 1.5 sec. interval.
When the lamp lights up in the colour
representing the target sensor type, press the
[FEED] Button.
The Indicator Lamp
lights up in green.
[FEED] Button
The Indicator Lamp is unlit.
(Reflective (Black Mark)
Sensor is selected.)
About 3 seconds.
[FEED]
Button
The Indicator Lamp
lights up in orange.
The Indicator Lamp is unlit.
(“No sensor” is selected.)
About 3 seconds.
The Indicator Lamp
lights up in red.
[FEED] Button
The Indicator Lamp is unlit.
(Transmissive (Feed Gap)
Sensor is selected.)
About 3 seconds.
2. Turn off the printer, load the media properly, and close the Top Cover.
Note: Do not place pre-printed area above the media sensor, as doing
so disables a correct sensor calibration.
3. To calibrate the Black Mark Sensor, align the sensor position with the
black marks on the media. (Refer to Section 2.7.)
4. Press the [FEED] Button while turning on the printer.
The Indicator Lamp will light up in the following order:
Green (Flashing) → Red (Flashing) → Orange (Flashing) →
Orange → RED → Green
5. Release the [FEED] button when the indicator lamp lights up in red.
The printer automatically feeds the media to perform a sensor
calibration.
Note: If you failed to release the [FEED] button at the right timing,
retry from Step 4.
6. To start the Online operation, turn the printer off, then on again.
E2-17
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.9 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
1. Turn off the printer power and install a media roll on the printer.
2. Press the [FEED] Button while turning on the printer. The Indicator
2.9.2 Self Print Test and
Dump Mode
Lamp will light up in the following order:
Green (Flashing) → Red (Flashing) → Orange (Flashing) →
Orange → RED → Green
3. Release the [FEED] Button when the Indicator Lamp lights up in
green.
4. The printer automatically performs a self print test, and then enters the
Dump Mode.
5. To start the Online operation, turn the printer off, then on again.
Print test label sample
PRINTER INFO.
NOTE:
PROGRAM VERSION
TONE ADJUST
VX.XX XXXX
+XX
The following commands should
not affect the test print issue.
FEED ADJUST
+XX.Xmm
+XX.Xmm
+XX.Xmm
D, AX, XS, Z2;1, Z2;2 (without
AY)
CUT POSITION ADJUST
BACKFEED ADJUST
PARAMETER
[ PC-850 ] [ 0 ]
[ 9600 ] [ 8 ] [ 1 ] [ NONE ] [ 2 ]
[ ON ] [ AUTO ] [ FEED ] [ B0 ]
+XX.Xmm
TRANSMISSIVE
TRANSMISSIVE [XX] REFLECTIVE [XX]
5 IPS
X-COORDINATE ADJUST
SENSOR SELECTION
SENSOR ADJ. VALUE
PRINT SPEED
FLASH ROM
4 MB
SDRAM
8 MB
USER MEMORY
TTF AREA
EXT CHAR AREA
BASIC AREA
PC SAVE AREA
INFORMATION
TOTAL FEED
[ X KB][ 0 KB]
[ 0 KB][ 0 KB]
[ 0 KB][ 0 KB]
[ 0 KB][ 0 KB]
[ X KB][ 0 KB]
0.00 km
TOTAL PRINT
TOTAL CUT
0.00 km
0
IP ADDRESS
SUBNET MASK
GATEWAY
192.168.10.20
255.255.255.0
0.0.0.0
MAC ADDRESS
DHCP
XX-XX-XX-XX-XX
Disabled
DHCP CLIENT ID
FFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFF
Enabled
SOCKET COMM.
SOCKET COMM. PORT
08000
E2-18
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.9 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
The test print contents should be changed by the following commands
and parameters:
2.9.2 Self Print Test and
Dump Mode (Cont.)
PROGRAM VERSION: VX.XX XXXX --- Firmware version and checksum
TONE ADJUST: +XX ------------------------- Print tone fine adjustment value
FEED ADJUST: +XX.Xmm ------------------ Print position fine adjustment value
CUT POSITION ADJUST: +XX.Xmm ----- Cut position fine adjustment value
BACKFEED ADJUST: +XX.Xmm ---------- Back feed amount fine adjustment value
PARAMETER: [PC-850][0] ----------------- Character code selection and Font “0”
selection
[9600][8][1][NONE][2]--- Baud rate, Data length, Stop bit length,
Parity, and Transmission control of RS-
232C
[ON][AUTO][FEED][B0]----- Forward feed wait function, Control code,
Feed key function, and Euro code
X-COORDINTE ADJUST: +XX.Xmm ----- X-coordinate fine adjustment value
SENSOR SELECTION: TRANSMISSIVE- Sensor selection and sensitivity
SENSOR ADJ. VALUE:
TRANSMISSIVE[XX] REFLECTIVE[XX] -- Sensor setting value
PRINT SPEED: 5IPS--------------------------- Print Speed
FLASH ROM:4MB----------------------------- Flash ROM Capacity
SDRAM: 8MB----------------------------------- SDRAM Capacity
USER MEMORY: [X KB][0 KB]------------ User Memory Capacity
TTF AREA: [XXXKB][XXXKB]------------ True type font storage area, Main PC board
and optional memory card
EXT CHAR AREA: [XXXKB][XXXKB] -- Writable character storage area, Main PC
board and optional memory card
BASIC AREA: [XXXKB][XXXKB] -------- BASIC file storage area, Main PC board and
optional memory card
PC SAVE AREA: [XXXKB][XXXKB]----- PC save storage area, Main PC board and
optional memory card
INFORMATION: ------------------------------- Printed only when some information is
stored in the flash ROM
TOTAL FEED----------------------------------- Total feed distance
TOTAL PRINT: 0.00 km ---------------------- Total Print distance
TOTAL CUT: 0 --------------------------------- Total Cut Count
IP ADDRESS: 192.168.10.20-----------------
SUBNET MASK: 255.255.255.0-------------
GATEWAY: 0.0.0.0----------------------------
MAC ADDRESS: XX-XX-XX-XX-XX ----
DHCP: Disabled---------------------------------
DHCP CLIENT ID:
Network setting values
FFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFF ----
SOCKET COMM.: Enabled-------------------
SOCKET COMM. PORT: 08000-------------
E2-19
2. PRINTER SETUP
ENGLISH VERSION EO1-33087
2.10 How to Use an SD Card
This printer enables you to save print formats, writable characters, True
Type fonts, etc. in commercially available SD cards.
For available SD card types, please ask the nearest TOSHIBA TEC
representative.
2.10How to Use an SD
Card
For how to save data in an SD card, please refer to the External
Equipment Interface Specification stored in the CD-ROM.
CAUTION!
1. Turn off the printer before
inserting or removing an
SD card. Failure to do this
may destroy the data in the
SD card.
2. Do not turn off the printer
during access to the SD
card, as doing so may
destroy the data in the SD
card.
„ Inserting an SD Card
1. Turn off the printer and open the SD card slot cover.
2. Hold an SD card with the print surface facing up, and insert it into the
SD card slot until it clicks.
3. For handling of the SD
card, refer to the instruction
supplied with the SD card.
SD Card Slot
Cover
SD Card
3. Close the SD card slot cover.
„ Removing an SD Card
1. Confirm no access is made to the SD card, and turn off the printer.
2. Open the SD card slot cover.
3. Push the SD card. The SD card pops up.
4. Remove it from the slot, and close the SD card slot cover.
E2-20
3. MAINTENANCE
ENGLISH VERSION EO1-33087
3.1 Cleaning
3. MAINTENANCE
This chapter describes how to perform routine maintenance.
WARNING!
To ensure the continuous high quality operation of your printer, you
should perform a regular maintenance routine. For high throughput it
should be done on a daily basis. For low throughput it should be done on
a weekly basis.
1. Be sure to turn OFF the
power before performing
maintenance. Failure to
do this may cause an
electric shock.
2. To avoid injury, be careful
not to trap your fingers
while opening or closing
the cover.
3. Be careful when handling
the print head as it
becomes very hot
immediately after printing.
Allow it to cool before
performing any
maintenance.
4. Do not pour water directly
onto the printer.
3.1 Cleaning
To maintain the printer performance and print quality, please clean the
printer regularly, or whenever the media is replaced.
3.1.1 Print Head
1. Turn the power off.
2. Open the Top Cover and Ribbon Access Cover.
3. Remove the ribbon.
CAUTION!
1. Do not allow any hard
objects to touch the print
head or platen, as this may
cause damage to them.
2. Do not use any volatile
solvents including thinner
and benzene, as this may
cause discoloration of the
cover, print failure, or
breakdown of the printer.
3. Do not touch the print head
element with bare hands,
as static may damage the
print head.
4. Clean the Print Head Element with a Print Head Cleaner, cotton swab
or soft cloth slightly moistened with ethyl alcohol.
Print Head Element
(Positioned at the
print head edge)
NOTE:
Please purchase the Print Head
Cleaner from the authorised
TOSHIBA TEC service
representative.
E3- 1
3. MAINTENANCE
ENGLISH VERSION EO1-33087
3.1 Cleaning
1. Wipe the Platen with a soft cloth moistened with absolute ethyl
alcohol.
3.1.2 Platen/Sensors
2. Remove dust or paper particles from wipe the Black Mark Sensor,
Feed Gap Sensor, and Cover Open Sensor with a dry soft cloth.
Feed Gap Sensor
Platen
Cover Open Sensor
Black Mark Sensor
3.1.3 Cover
Wipe the Cover with a dry soft cloth. Wipe off dirt with a soft cloth
slightly moistened with mild detergent solution.
CAUTION!
Do not use any volatile
solvents including thinner and
benzene, as this may cause
discoloration or distortion of
the cover.
Wipe the media housing with a dry soft cloth. Wipe off dirt with a soft
cloth slightly moistened with mild detergent solution.
3.1.4 Media Housing
E3- 2
3. MAINTENANCE
ENGLISH VERSION EO1-33087
3.2 Care/Handling of the Media and Ribbon
1. Wipe the Strip Roller with a soft cloth moistened with absolute
3.1.5 Strip Sensor/Strip Roller
(Option)
ethyl alcohol.
2. Remove dust or paper particles from the Strip Sensor with a dry soft
cloth.
Strip Sensor
Strip Roller
• Do not store media or ribbons for longer than the manufacturer’s
3.2 Care/Handling of the
Media and Ribbon
recommended shelf life
• Store media rolls on the flat end. Do not store them on the curved
sides as this might flatten that side causing erratic media advance and
poor print quality.
CAUTION!
Be sure to carefully review and
understand the Supply
• Store the media in plastic bags and always reseal after opening.
Unprotected media can get dirty and the extra abrasion from the dust
and dirt particles will shorten the print head life.
Manual. Use only media and
ribbon which meet specified
requirements. Use of non-
specified media or ribbon may
shorten the head life and result
in problems with bar code
readability or print quality. All
media and ribbons should be
handled with care to avoid any
damage to the media, ribbons,
or printer. Read the guideline
in this section carefully.
• Store the media and ribbons in a cool, dry place. Avoid areas where
they would be exposed to direct sunlight, high temperature, high
humidity, dust or gas.
• The thermal paper used for direct thermal printing must not have
specifications which exceed Na+ 800 ppm, K+ 250 ppm and Cl- 500
ppm.
• Some ink used on pre-printed media may contain ingredients which
shorten the print head’s product life. Do not use labels pre-printed
with ink which contain hard substances such as carbonic calcium
(CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O).
For further information, please contact your local distributor or your
media and ribbon manufacturer.
E3- 3
4. TROUBLESHOOTING
ENGLISH VERSION EO1-33087
4.1 Troubleshooting Guide
4. TROUBLESHOOTING
WARNING!
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service
representative for assistance.
4.1 Troubleshooting Guide
Symptom
Cause
Solutions
The power lamp of the
Power Adapter does not
light up though the power
cord is plugged in an AC
outlet.
The power cord is not connected Disconnect the power cord from the AC
to the Power Adapter.
outlet, connect the power cord to the Power
Adapter, then connect it to the AC outlet.
（⇒ Section 2.5）
There is a power failure or the
power is not being supplied to
the AC outlet.
Test the AC outlet with a power cord from
another electric appliance.
If power is not being supplied, consult an
electrician or your Electricity supplier.
Check the fuse or circuit breaker.
The fuse of the building has
blown or the circuit breaker has
tripped.
The Indicator Lamp does
The Power Adapter Connector is Disconnect the power cord from the AC
not light up in green when disconnected from the Power
the power switch is turned Jack.
on though the power lamp
outlet, insert the Power Adapter Connector
into the Power Jack, then connect the power
cord to the AC outlet. （⇒ Section 2.5）
of the Power Adapter is
lit.
Media is not issued.
The media is not loaded
properly.
Reload the media properly.
（⇒ Section 2.7）
The interface cable is not
connected properly.
The media sensor is dirty.
Connect the interface cable again.
（⇒ Section 2.4）
Clean the media sensor.
（⇒ Section 3.1.2）
Nothing is printed.
A ribbon is not loaded though
the thermal transfer mode is
selected.
Load a ribbon.
（⇒ Section 2.8）
Thermal paper is not loaded
though the direct thermal mode
is selected.
Load a thermal paper roll.
（⇒ Section 2.7）
The media is not loaded
properly.
Reload the media properly.
（⇒ Section 2.7）
Print data is not sent from the
host computer.
Send print data.
Poor print
TOSHIBA TEC approved media
is not used.
Replace the media with TOSHIBA TEC
approved one.
TOSHIBA TEC approved
ribbon is not used.
Replace the ribbon with TOSHIBA TEC
approved one
The print head is dirty.
Clean the print head. （⇒ Section 3.1.1）
E4- 1
4. TROUBLESHOOTING
ENGLISH VERSION EO1-33087
4.2 Status Lamp
Symptom
Missing dots
Cause
The print head is dirty.
Solutions
Clean the print head.
（⇒ Section 3.1.1）
The print head elements are
partly broken.
When the missing dots affect printouts, turn
off the printer and contact the nearest
TOSHIBA TEC representative to ask for
replacement of the print head.
Labels are not separated
from the backing paper
smoothly. (When the
optional strip unit is
fitted.)
TOSHIBA TEC approved media Replace the media with TOSHIBA TEC
is not used.
approved one.
Label loading method is
incorrect.
Load the label properly. (⇒ Section 2.7)
Peel-off issue cannot be
performed. (When the
optional strip unit is
fitted.)
The strip sensor does not work
due to intense ambient light.
Fit the Shade Plate supplied with the strip
unit.（⇒ Section 2.7）
Media cannot be cut
cleanly. (When the
optional cutter unit is
fitted.)
The cuter blade has reached the
end of its useful life.
Turn off the printer and contact the nearest
TOSHIBA TEC representative to ask for
replacement of the cutter unit.
4.2 Status Lamp
Color
Green
Green
Green
Status
Lights up
Cause
Solutions
Stand-by
Normal
Normal
Flashing fast Communicating with a host
Flashing
slowly
Printing is temporarily
stopped (paused.)
Press the [FEED] Button.
resumed.
Printing is
Green/Red
Flashing
slowly
The print head temperature
exceeded the upper limit.
Stop printing and allow the print head to cool
until the indicator lamp lights up in green. If
the indicator lamp does not light up in green
or this problem occurs frequently, contact the
nearest TOSHIBA TEC representative.
Turn off the power switch and back to on.
Or press the [FEED] Button. If this problem
frequently occurs, turn off the printer and
contact the nearest TOSHIBA TEC
representative.
Red
Lights up
A communication error
occurred. (Only when the
RS-232C is used.)
Red
Flashing fast A paper jam occurred.
Remove the jammed media, reload the
media, and press the [FEED] Button.
（⇒ Section 4.3）
Red
Red
Flashing at
medium speed
Flashing
The media is ended.
An issue or feed was
attempted with the top cover [FEED] button. Printing is resumed.
opened.
Load a new media roll and press the [FEED]
Button. （⇒ Section 2.7）
Close the top cover completely, and press the
slowly
Orange
Orange
None
Flashing fast A paper jam occurred din the
cutter unit. (Only when the
Remove the jammed media, reload the
media, and press the [FEED] Button.
(⇒ Section 4.3）
Load a new ribbon and press the [FEED]
Button. (⇒ Section 2.7）
cutter unit is fitted.)
Flashing at
The ribbon is ended.
medium speed
Unlit
The top cover is open.
Close the top cover completely
E4- 2
4. TROUBLESHOOTING
ENGLISH VERSION EO1-33087
4.3 Removing Jammed Media
Flashing speed of the LED
Status
Flashing slowly
Flashing interval
1 sec.
Flashing at medium speed
Flashing fast
0.5 sec.
0.2 sec.
4.3 Removing Jammed Media
This section describes in detail how to remove jammed media from the printer.
CAUTION!
Do not use any tool that may damage the print head.
1. Turn the power off.
2. Open the Top Cover and remove the media roll.
3. Open the Ribbon Access Cover and remove the ribbon.
4. Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could
damage the printer.
5. Clean the Print Head and Platen, then remove any further dust or foreign substances.
6. Load the media and ribbon again, and close the Ribbon Access Cover and the Top Cover.
E4- 3
APPENDIX 1 SPECIFICATIONS
ENGLISH VERSION EO1-33087
A1.1 Printer
APPENDIX 1 SPECIFICATIONS
Appendix 1 describes the printer specifications and supplies for use on the B-EV4T printer.
A1.1 Printer
The following are the printer specifications.
Item
Supply voltage
B-EV4T-GS14-QM-R
AC100 to 240V, 50/60 Hz
Power consumption
During a print job
During standby
100 to 120V: 2.94A, 70.6W maximum, 200 to 240V: 2.97A, 71.3W maximum
100 to 120V: 0.94A, 2.25W maximum, 200 to 240V: 0.94A, 2.25W maximum
100 to 240V universal switching power supply
5°C to 40°C (41°F to 104°F)
-40°C to 60°C(-40°F to 140°F)
25% to 85% RH (no condensation)
10% to 90% RH (no condensation)
Free air environment
203 dpi (8 dots/mm)
Power supply
Operating temperature range
Storage temperature range
Relative humidity
Humidity for storage
Ventilation for storage
Resolution
Printing method
Thermal transfer and Direct thermal
Issue mode
Batch, Strip (option), Cut (option)
Printing speed
In the batch/cut mode
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.), 101.6 mm/sec. (4”/sec.),
127 mm/sec. (5”/sec.)
In the strip mode
Available media width
(including backing paper)
Effective print width (max.)
Dimension (W × D × H)
Weight
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.)
25.4 mm (1.0”) to 112 mm (4.4”)
108.0 mm (4.25”)
198.0 mm × 258.0 mm × 173.0 mm (7.8” × 10.2” × 6.8”)
2.4 kg (5.29 lb) (Excluding media and ribbon)
EAN8/13, EAN8/13 add on 2&5, UPC-A, UPC-E, UPC-A add on 2&5,
CODE39, CODE93, CODE128, EAN128, NW7, MSI, Industrial 2 of 5, ITF,
RM4SCC, KIX-Code, POSTNET, PLESSEY, RSS14
Data matrix, PDF417, QR Code, Maxi Code, Micro PDF417
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic
(1 size), Courier (2 sizes), Prestige Elite (2 sizes), OCR-A (1 type), OCR-B (1
type), Kanji (3 sizes)
Available bar code types
Available two-dimensional code
Available bar code font
Rotations
Standard interface
0°, 90°, 180°, 270°
Serial interface (RS-232C)
Parallel interface (Centronics)
USB (V2.0)
Ethernet interface (10/100 Base)
SD Card Slot
NOTES:
• Data MatrixTM is a trademark of International Data Matrix Inc., U.S.
• PDF417TM is a trademark of Symbol Technologies Inc., US.
• QR Code is a trademark of DENSO CORPORATION.
• Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.
• Please use TOSHIBA TEC recommended SD cards. The SD Cards are available from your nearest TOSHIBA TEC
representative or TOSHIBA TEC Head Quarters.
EA1- 1
APPENDIX 1 SPECIFICATIONS
ENGLISH VERSION EO1-33087
A1.2 Options
Item
Supply voltage
B-EV4T-TS14-QM-R
AC100 to 240V, 50/60 Hz
Power consumption
During a print job
During standby
100 to 120V: 2.3A, 55.2W maximum, 200 to 240V: 2.29A, 55.0W maximum
100 to 120V: 0.94A, 2.24W maximum, 200 to 240V: 0.93A, 2.23W maximum
100 to 240V universal switching power supply
5°C to 40°C (41°F to 104°F)
-40°C to 60°C(-40°F to 140°F)
25% to 85% RH (no condensation)
10% to 90% RH (no condensation)
Free air environment
300 dpi (12 dots/mm)
Power supply
Operating temperature range
Storage temperature range
Relative humidity
Humidity for storage
Ventilation for storage
Resolution
Printing method
Thermal transfer and Direct thermal
Issue mode
Batch, Strip (option), Cut (option)
Printing speed
In the batch/cut mode
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.), 101.6 mm/sec. (4”/sec.),
In the strip mode
Available media width
(including backing paper)
Effective print width (max.)
Dimension (W × D × H)
Weight
50.8 mm/sec. (2”/sec.)
25.4 mm (1.0”) to 112 mm (4.4”)
105.7 mm (4.16”)
198.0 mm × 258.0 mm × 173.0 mm (7.8” × 10.2” × 6.8”)
2.4 kg (5.29 lb) (Excluding media and ribbon)
EAN8/13, EAN8/13 add on 2&5, UPC-A, UPC-E, UPC-A add on 2&5,
CODE39, CODE93, CODE128, EAN128, NW7, MSI, Industrial 2 of 5, ITF,
RM4SCC, KIX-Code, POSTNET, PLESSEY, RSS14
Data matrix, PDF417, QR Code, Maxi Code, Micro PDF417
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic
(1 size), Courier (2 sizes), Prestige Elite (2 sizes), OCR-A (1 type), OCR-B (1
type), Kanji (3 sizes)
Available bar code types
Available two-dimensional code
Available bar code font
Rotations
Standard interface
0°, 90°, 180°, 270°
Serial interface (RS-232C)
Parallel interface (Centronics)
USB (V2.0)
Ethernet interface (10/100 Base)
SD Card Slot
NOTES:
• Data MatrixTM is a trademark of International Data Matrix Inc., U.S.
• PDF417TM is a trademark of Symbol Technologies Inc., US.
• QR Code is a trademark of DENSO CORPORATION.
• Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.
• Please use TOSHIBA TEC recommended SD cards. The SD Cards are available from your nearest TOSHIBA TEC
representative or TOSHIBA TEC Head Quarters.
EA1- 2
APPENDIX 1 SPECIFICATIONS
ENGLISH VERSION EO1-33087
A1.2 Options
A1.2 Options
Option Name
Type
Description
AC Adapter Cover
Cutter module
Strip module
B-EV904-AC-QM-R
Attached to the printer bottom for housing the AC
adapter.
A cutter unit that makes full cuts.
B-EV204-F-QM-R
B-EV204-P-QM-R
B-EV904-H-QM-R
A cutter unit that makes partial cuts.
When attached to the front of the Media Outlet,
this module allows the on-demand strip issue by
detecting the presence or lack of a label.
When this option is attached to the printer, a
media roll with an outer roll diameter up to
203mm (8”) and inner core diameter of 76.2mm
(3”) can be used.
External media roll hanger B-EV904-PH-QM-R
NOTE:
The above options are available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.
A1.3 Media
Please make sure that the media to be used is approved by TOSHIBA TEC. The warranties do not apply to
problems caused by using media that is not approved by TOSHIBA TEC.
For information regarding TOSHIBA TEC-approved media, please contact a TOSHIBA TEC authorised
representative.
A1.3.1 Media Type
The table below shows the size and shape of the media that can be used on this printer.
Black Mark
(on reverse side)
Black Mark
(on reverse side)
Tag paper
Label
g
e
g
Cut position
e
f
Feed Direction
d
c
h
d
c
EA1- 3
APPENDIX 1 SPECIFICATIONS
ENGLISH VERSION EO1-33087
A1.3 Media
A1.3.1 Media Type (Cont.)
Unit: mm (inch)
Cut mode
Issue mode
Batch mode
Strip mode
Item
c Width including backing paper
25.4 to 112 (1.0 to 4.41)
d Media width
22.4 to 109 (0.88 to 4.29)
25.4 to 152.4
(1.0 to 6)
10 to 999
(0.39 to 39.3)
10 to 457.2
(0.39 to 18.0)
10 to 999
(0.39 to 39.3)
10 to 457.2
(0.39 to 18.0)
8 to 997
25.4 to 999
(1.0 to 39.3)
25.4 to 457.2
(1.0 to 18.0)
25.4 to 999
(1.0 to 39.3)
25.4 to 457.2
(1.0 to 18.0)
19.4 to 993
203 dpi
Label
Tag
25.4 to 152.4
(1.0 to 6)
300 dpi
203 dpi
300 dpi
203 dpi
e Media pitch
-----
-----
23.4 to 150.4
(0.92 to 5.92)
23.4 to 150.4
(0.92 to 5.92)
(0.31 to 39.25)
(1.0 to 39.1)
19.4 to 451.2
(1.0 to 17.76)
6.0 to 10.0
f Media length
300 dpi 8 to 455.2 (0.31 to 17.9)
g Gap/black mark length
2.0 to 10.0 (0.08 to 0.39)
(0.24 to 0.39)
h Black mark width
Min. 8.0 (0.31)
Thickness
0.06 to 0.19 (0.0024 to 0.0075)
Ø127 (5)
Max. outer roll diameter
Ø214 (8.42): When the optional External Media Roll Hanger is used.
Outside (standard), Inside
Roll direction
Inner core diameter
25.4 to 38.1, or 76.2 (1 to 1.5, or 3) (See NOTE 2.)
NOTES:
1. To ensure print quality and print head life use only TOSHIBA TEC approved media.
2. When using a media roll of 76.2-mm (3”) inner core diameter, the 3”-Diameter Media Shaft included in the
optional External Media Roll Hanger is required.
A1.3.2 Detection Area of the Transmissive Sensor
The Transmissive sensor is fixed and positioned at 6.35 mm right of the center of the media path.
The Transmissive Sensor detects a gap between labels, as illustrated below.
Sensor position
Area to be detected.
Sensor position
Print side
Label
Gap
Min. 2 mm
(Min. 6 mm:
cut mode)
Label
Min. 8 mm
Media feed direction
6.35mm
EA1- 4
APPENDIX 1 SPECIFICATIONS
ENGLISH VERSION EO1-33087
A1.3 Media
A1.3.3 Detection Area of the Reflective Sensor
The Reflective Sensor is movable within the full range of the media width.
The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm.
The Reflective Sensor should be aligned with the centre of the Black Mark.
Sensor should be positioned at the
centre of the black mark.
Detecting the black marks on the
back.
Min. 2 mm
Min. 8 mm
Media feed direction
Sensor is movable within the full range.
A1.3.4 Effective Print Area
The figure below illustrates the relation between the head effective print width and media width.
(for GS14 Type)
Out of print range
Out of print range
Print head element
108.0 mm±0.2mm
(Head Effective Print Range)
2 mm
2 mm
112.0 mm (Max. media width)
(for TS14 Type)
Out of print range
Out of print range
Print head element
106.0 mm±0.2mm
(Head Effective Print Range)
3 mm
3 mm
112.0 mm (Max. media width)
EA1- 5
APPENDIX 1 SPECIFICATIONS
ENGLISH VERSION EO1-33087
A1.4 Ribbon
The figure below shows the effective print area on the media.
Start line
1mm
1.5mm from the left edge of media
1.5mm from the right edge of media
Guaranteed print area
1mm
Media feed direction
Media width
(Backing paper width is not included.)
NOTES:
1. Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure).
2. The centre of media should be positioned at the centre of the print head.
3. Print quality is not guaranteed within 3 mm from the print head stop position (including 1-mm slow-up.)
4. Average print (black) rate should be 15% or less. For bar code print area, the print rate should be 30% or less.
5. Line weight should be 3 to 12 dots.
A1.4 Ribbon
Please make sure that the ribbon being used is approved by TOSHIBA TEC. The warranty does not apply to any
problem caused by using non-approved ribbons.
For information regarding TOSHIBA TEC approved ribbon, please contact a TOSHIBA TEC service
representative.
Type
Spool type
Width
33.8 mm to 110 mm
Length
Depends on its thickness and outside diameter of core.
Max. outside diameter
Inside diameter of core
Roll direction
∅40 mm
12.7 mm
Outside
NOTES:
1. To ensure print quality and print head life use only TOSHIBA TEC specified ribbons.
2. Too much difference in width between media and ribbon may cause ribbon wrinkles. To avoid ribbon wrinkles use
a ribbon for proper media width shown in the above table. Do not use a ribbon that is narrower than media.
3. When discarding ribbons, please follow the local rule.
EA1- 6
APPENDIX 2 INTERFACE
ENGLISH VERSION EO1-33087
APPENDIX 2 INTERFACE
APPENDIX 2 INTERFACE
ꢀ Interface Cables
To prevent radiation and reception of electrical noise, the interface cables must meet the following
requirements:
• Fully shielded and fitted with metal or metallized connector housings.
• Keep as short as possible.
• Should not be bundled tightly with power cords.
• Should not be tied to power line conduits.
ꢀ RS-232C Cable description
The serial data cable used to connect the printer to a host computer should be one of the following two
types (9-pin or 25-pin connector):
Connector to the Host Computer
Connector to Printer
Function
9 pin
25 pin
Pin No.
Function
+5V
1
2
3
4
5
6
7
8
9
RXD
TXD
DTR
GND
DSR
RTS
CTS
2
3
4
5
6
7
8
3
2
20
7
6
4
TXD
RXD
RTS
GND
CTS
RTS
CTS
+5V
5
NOTE:
Use an RS-232C cable with a connector with inch type securing screws.
EA2- 1
GLOSSARIES
ENGLISH VERSION EO1-33087
GLOSSARIES
GLOSSARIES
Bar code
Gap
A code which represents alphanumeric characters
by using a series of black and white stripes in
different widths. Bar codes are used in various
industrial fields: Manufacturing, Hospitals,
Libraries, Retail, Transportation, Warehousing, etc.
Reading bar codes is a fast and accurate means of
capturing data while keyboard entry tends to be
slow and inaccurate.
Distance from the bottom of one label to the top of
the next label.
IPS
Inch per second
A unit used to express print speed.
Label
A type of media with adhesive backing supplied on
a backing paper.
Batch mode
Issue mode that continuously prints media until the
required number has been printed.
Media
Material on which images are printed by the printer.
Label, tag paper, fanfold paper, perforated paper,
etc.
Black mark
A mark printed on the media enabling the printer to
detect the correct start position of the media,
helping to maintain constant print position.
Printer driver
A
software program that will convert the
Black mark sensor
application program’s printing request into the
language that the printer understands.
A reflective sensor that detects the difference
between a black mark and the print area to find the
print start position.
Print head element
The thermal print head consists of a single line of
tiny resistive elements which when current is
allowed to flow through them it heats up causing a
small dot to be burned onto thermal paper or a
small dot of ink to be transferred from a thermal
ribbon to ordinary paper.
Cut mode
Printer mode of operation where an (optional)
cutter module is installed to automatically cut
media from the supply roll after they are printed.
The print command can specify to cut every media
or to cut after a set number of media have been
printed.
Printing speed
The speed at which printing occurs. This speed is
expressed in units of IPS (inches per second).
Direct thermal printing
A printing method using no ribbon, but thermal
media which reacts to heat. The thermal print head
heats the thermal media directly, causing print
image to be printed on the media.
Resolution
The degree of detail to which an image can be
duplicated. The minimum unit of divided image is
called a pixel. As the resolution becomes higher,
the number of pixels increases, resulting in a more
detailed image.
DPI
Dots Per Inch
A unit used to express print density or resolution.
Ribbon
Feed gap sensor
An inked film used to transfer an image onto the
media. In the thermal transfer printing, it is heated
by the thermal print head, causing an image to be
transferred onto the media.
A transmissive sensor that detects the difference
between the gap between labels and the label itself,
to find the print start position of the label.
Font
Strip mode
A complete set of alphanumeric characters in one
style of type. E.g. Helvetica, Courier, Times
One of the printer modes of operation where an
optional strip module is installed to separate
printed labels from the backing paper one by one.
GLOSSARIES
ENGLISH VERSION EO1-33087
GLOSSARIES
Supply
Media and ribbon
Tag
A type of media having no adhesive backing but
black marks to indicate the print area. Usually tags
are made of cardboard or other durable material.
Thermal print head
A print head using thermal transfer or thermal
direct printing method.
Thermal transfer printing
A printing method that the thermal print head heats
an ink or resin coating on the ribbon against the
media, causing the ink/resin to transfer onto the
media.
EO1-33087
E
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