Soleus Air Sg Ttw 10ese User Manual

Model Number:  
SG-TTW-10ESE  
SG-TTW-12ESEZ  
SG-TTW-12ESE  
SG-TTW-14  
Electronic Through the Wall Air Conditioner  
Operating Instructions  
IMPORTANT SAFETY INSTRUCTIONS  
Read all instructions before using this air conditioner  
FOR YOUR SAFETY  
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. Read  
product labels for flammability and other warnings.  
ACCIDENT PREVENTION  
To reduce the risk of fire, electrical shock, or injury to persons when using your air conditioner, follow basic precautions,  
including the following:  
Be sure the electrical service is adequate for the model you have chosen. This information can be found on the  
rating label located on the side of the cabinet or behind the grille.  
If the air conditioner is to be installed in a window, you will probably want to clean both sides of the glass prior to  
installation. If the windows is a triple-track type with a screen panel included, remove the screen completely before  
installation.  
Be sure the air conditioner has been securely and correctly installed according to the installation instructions  
provided with this manual. Save this manual and the installation instructions for future use when removing and  
reinstalling the unit.  
When handling the air conditioner, be careful to avoid cuts form sharp metal fins on the front and rear coils.  
NOTE: The power supply cord on this air conditioner contains a current detec-  
tion device designed to reduce the risk of fire. Please refer to the section “Operation of  
Current Device” for details. In the event that the power supply cord is damaged, it  
cannot be repaired it must be replaced with a cord from Soleus Air Powered by Gree.  
ELECTRICAL INFORMATION  
The complete electrical rating of your new air conditioner is  
stated on the product rating label located on the unit. Refer to the  
ratings on the label when checking electrical requirements.  
Be sure the air conditioner is properly grounded. To minimize  
shock and fire hazards, proper grounding is important. The  
power cord is equipped with a three-prong grounded plug for  
protection against shock hazards.  
Your air conditioner must be used in a properly grounded  
wall receptacle. If the wall receptacle you intend to use is not  
adequately grounded or protected by a time delay fuse or  
circuit breaker, a qualified electrician will have to install the  
proper receptacle.  
Do not run the air conditioner with a protective cover on the  
outside of the unit. This could result in mechanical damage  
within the air conditioner.  
Do not use an extension cord or an adapter plug.  
3
IMPORTANT SAFETY INSTRUCTIONS  
READ THIS SECTION BEFORE ATTEMPTING TO OPERATE YOUR AIR CONDITIONER  
The power supply cord contains a current device that senses damage to the power cord. Follow the instructions below to  
test your power cord.  
1. Plug in your air conditioner  
2. The power supply cord will have TWO buttons on the plug. Press the TEST button. You will notice a click as the  
RESET button pops out.  
3. Press the RESET button. The button will click when the RESET button engages.  
4. The power supply cord is now supplying electricity to the unit.  
NOTE:  
Do not use this device to turn the unit on or off.  
Always make sure the RESET button is engaged for correction operation  
The power supply cord must be replaced if it fails to reset when either the TEST button is pushed, or it cannot be  
reset. A new one can be obtained from Soleus Air Powered by Gree.  
If the power supply cord is damaged, it CANNOT be repaired. It MUST be replaced with one obtained from Soleus  
Air Powered by Gree.  
OPERATION OF CURRENT DEVICE  
DISCLAIMER  
ALL INFORMATION AND THE TECHNICAL SPECIFICATIONS PRESENTED IN THIS USER’S MANUAL ARE THE  
PRESENTATION OF THE MANUFACTURER. SOLEUS INTERNATIONAL HAS NOT CONDUCTED INDEPENDENT  
TEST TO THE INFORMATION AND THE SPECIFICATIONS PRESENTED HEREWITHIN.  
4
SPECIFICATIONS  
Noise level is measured at a distance of 3.28 ft away from the front of the unit in cooling mode.  
Power consumption is measured when the fan runs at the highest speed setting.  
These specifications are for reference only. For actual data, please refer to the rating label on the back of the unit.  
Model  
SG-TTW-10ESE  
SG-TTW-12ESEZ  
SG-TTW-12ESE  
SG-TTW-14  
Power Supply  
(Ph/V/Hz)  
1/115/60Hz  
1/115/60Hz  
1/230-208/60Hz  
1/230-208/60Hz  
Dehumidifying Capacity  
(Pints/Day)  
60  
10000  
1060  
9.5  
81.6  
12000  
1280  
11.7  
81.6  
100.8  
14000/13600  
1650/1600  
7.0/7.5  
Rated Cooling Capacity  
(BTU/h)  
12000/11700  
1280/1240  
6.0/6.5  
Cooling Power Input  
(Watts)  
Rated Current Cooling  
(Amperage)  
EER  
9.4  
9.4  
9.4  
8.5  
Noise Level dB(A)  
(High/Med/Low)  
58/56/54  
59/57/55  
59/57/55  
59/57/55  
CFM (High/Med/Low)  
Power Plug Type  
290/260/230  
NEMA 5-15P  
300/266/225  
NEMA 5-15P  
300/266/225  
NEMA 6-15P  
320/290/260  
NEMA 6-15P  
Dimensions  
(W x H x D)  
24 x 14.50 x 20.625  
24” x 14.50” x 20.625”  
24” x 14.50” x 20.625”  
24” x 14.50” x 20.625”  
Package Dimensions  
(W x H x D)  
28.50” x 16.375” x 27.125” 28.5” x 16.375” x 27.125” 28.5” x 16.375” x 27.125” 28.5” x 16.375” x 27.125”  
Net/Gross Weight (lbs)  
Refrigerant  
74/86  
76.2/88.3  
R-410A  
76.2/86  
R-410A  
78.3/90.4  
R-410A  
R-410A  
NORMAL OPERATING SOUNDS  
5
OPERATING YOUR AIR CONDITIONER  
Before you start using your air conditioner, please familiarize yourself with the control panel and remote control  
functions. This air conditioner can be controlled by the control panel (touch pad) or the included remote control.  
CONTROL PANEL (TOUCH PAD)  
REMOTE CONTROL  
NOTE: Heat and Swing Mode  
are not available on this unit  
Battery Size: AAA  
NOTE: Do not mix old and new batteries or different types of AAA batteries.  
This is a general use remote control. Some of the features might not available.  
6
OPERATING YOUR AIR CONDITIONER  
Using the control panel or remote  
Touch or hold either the up () or down () buttons until the desired temperature is shown on the display. The  
temperature will be automatically maintained anywhere between 61°F and 86°F for cooling mode.  
The fan speed will automatically adjust between HI, MED, and LOW depending on the room temperature. The closer the  
room is to the set temperature, the lower the fan speed.  
7
OPERATING YOUR AIR CONDITIONER  
Use the fan only mode when cooling is not desired and air circulation is needed. Auto fan is not selectable in fan only  
mode. The digital display will show the current room temperature in fan only mode.  
For the Auto-off Timer the unit must be turned “ON” prior to setting the Auto-off time.  
For the Auto-on Timer the unit must be turned “OFF” prior to setting the Auto-on time.  
To Adjust the timer setting, touch or hold the UP arrow () or down arrow () to change the time for the unit to  
automatically turn off or on. The time will change in .5 hour increments up to 10 hours, then by 1 hour increments up to  
24 hours. The digital display will count down the amount of time left in hours until the unit starts or stops (depending on  
which timer is being used).  
The Auto-on mode automatically selects COOLING MODE with the maximum fan speed when the unit turns on. The  
temperature will be the same as it was prior to programming the unit (your previous set temperature). To change the set  
temperature, select “COOL” and press the UP arrow () or down arrow () until the desired termperature is shown on  
the digital display. After 5 seconds, the digital display will change back to the hours remaning until the unit will start or  
stop. Turning the unit “ON” or “OFF” at any time will cancel the Auto-on or Auto-off timer functions. The Auto-on & Auto-  
off feature will work until the unit either starts or stops. Once the unit has started (in Auto-on mode) or stops (in Auto-off  
mode) the timers must be programmed again.  
8
OPERATING YOUR AIR CONDITIONER  
The Sleep Mode can be selected in Cooling Mode. In this mode, the selected cooling temperature will increase by 2°F,  
30 minutes after the mode is selected. The set temperature will then increase by another 2°F after an additional 30  
minutes. This new set temperature will for 7 hours before it returns to the original set temperature.  
4-Way Directional Louvers  
The 4-Way directional louvers allow you to direct the air up or down, left or right. Use the handle in the center of the  
louvers to change the air direction.  
9
OPERATING THE REMOTE CONTROL  
NOTE: Make sure there are no obstructions between the receiver on the A/C and the  
remote control. Do not drop or throw the remote control. Do not allow water to get  
inside the remote control and do not place the remote control in direct sunlight or a  
place where it is very hot.  
Press the SLEEP button to turn SLEEP  
mode on or off. SLEEP mode is set to  
off automatically. When SLEEP mode is  
selected the timer can be adjusted.  
SLEEP mode is not available in Fan or  
Auto mode.  
Press the FAN button to turn change  
the FAN options. You can choose be-  
tween four speeds and auto mode. The  
fourth fan option is only available in  
cooling and energy saver modes.  
Press the ON/OFF button to turn the  
A/C on or off. When the unit is turned  
off, the Timer and sleep functions will be  
cancelled. The set temperature will be  
saved.  
Press the MODE button to change the  
operating mode. You can choose AUTO,  
COOL, SAVE (energy saver), or FAN  
only. The temperature will not be  
Swing mode is not available on this  
model  
displayed when AUTO mode is selected.  
10  
OPERATING THE REMOTE CONTROL  
Press the TIMER button when the unit  
is off to set up the Auto-on timer. The  
Auto-on time can be set between .5 -  
24 hours. The icons “T-ON” and “H”  
will flash for 5 seconds. Start select-  
ing the time using the “+” and “-” but-  
tons before the icons stop flashing.  
The time will increase/decrease in .5  
hour increments with each press of  
the “+” or “-” buttons. To cancel the  
Auto-on time, manually press the ON/  
OFF button to turn the unit on.  
Press the TIMER button when the unit  
is on to set up the Auto-off timer. The  
Auto-off time can be set between .5 -  
24 hours. The icons “T-OFF” and “H”  
will flash for 5 seconds. Start select-  
ing the time using the “+” and “-” but-  
tons before the icons stop flashing.  
The time will increase/decrease in .5  
hour increments with each press of  
the “+” or “-” buttons. To cancel the  
Auto-off time, manual press the ON/  
OFF button to turn the unit off.  
Press the “+” button to increase  
the temperature when the unit is on.  
Press and hold the “+” button for  
more than 2 seconds to quickly  
cycle through the temperature  
options. Stop pressing the button  
when the desired temperature is  
displayed. The temperature cannot  
be set in auto mode. Temperature  
range: 61°F - 86°F.  
Once the Auto-on or Auto-off time is  
set, the “T-On” or “T-Off” and “H” will  
blink for 2 seconds. After 2 seconds  
the set temperature will be displayed.  
Press the “-” button to decrease  
the temperature when the unit is on.  
Press and hold the “-” button for  
more than 2 seconds to quickly  
cycle through the temperature  
options. Stop pressing the button  
when the desired temperature is  
displayed. The temperature cannot  
be set in auto mode. Temperature  
range: 61°F - 86°F.  
11  
TAKING CARE OF YOUR AIR CONDITIONER  
Cabinet Cleaning  
To clean the air conditioner cabinet:  
CARE AND CLEANING  
Clean your air conditioner to keep it looking new  
and to minimize dust build up.  
Unplug the air conditioner to prevent shock or  
a fire hazard. The cabinet and front panel of  
the air conditioner may be dusted with an oil-  
free cloth or washed with a cloth dampened in  
a solution of warm water and mild liquid soap.  
Rinse thoroughly with a damp cloth and wipe  
dry.  
Air Filter Cleaning  
The air filter should be checked at least once  
every month to see if it needs cleaning. Trapped  
particles and dust can build up in the filter and  
may decrease airflow as well as cause the  
cooling coils to accumulate frost. To clean the air  
filter:  
Never use harsh cleaners, wax or polish on  
the cabinet front.  
Be sure to wring excess water from the cloth  
before wiping around the controls. Excess  
water in or around the controls may cause  
damage to the air conditioner.  
1. Remove the filter by pulling down on the in-  
dents of the filter door on the front of the unit.  
(See FIG. 13)  
2. Wash the filter using liquid dish soap and  
warm water. Rinse the filter thoroughly. Gen-  
tly shake the filter to remove excess water.  
3. Let the filter dry completely before placing it  
into the air conditioner.  
4. If you do not wish to wash the filter, you may  
vacuum the filter to remove the dust and  
other particles.  
Energy Saving Ideas  
Do not block the air flow inside with blinds,  
curtains or furniture; or outside with shrubs,  
enclosures, or other buildings.  
The capacity of the room air conditioner must  
fit the room size for efficient and satisfactory  
operation.  
Install the room air conditioner on the shady  
side of your home. A window that faces North  
is best because it receives the least amount  
of sun exposure.  
Close the fireplace damper, floor and wall  
registers so cool air does not escape.  
Keep blinds and drapes closed for cooling  
and open for heating.  
Clean the air filter as recommended in the  
“care and cleaning” section.  
Proper insulation and weather stripping in  
your home will help limit cool air loss.  
External house shading with trees, plants, or  
awnings helps reduce the air conditioner’s  
work load.  
Operate heat producing appliances during the  
coolest part of the day. Such as a dish-  
washer, oven, or computer.  
FIG. 13  
Wear and Tear  
To minimize wear and tear on the air condi-  
tioner, always wait at least 3 minutes before  
changing modes. This will help prevent the  
compressor from overheating and the circuit  
breaker from tripping.  
Winter Storage  
To store the air conditioner when it is not in use  
for an extended period of time, remove it care-  
fully from the window according to the installation  
instructions and cover it with plastic or place it in  
the original box.  
12  
TROUBLESHOOTING  
PROBLEM  
POSSIBLE CAUSES  
SOLUTIONS  
The Air Conditioner will not start  
The air conditioner is unplugged  
Make sure the air conditioner is  
plug is pushed completely into the  
outlet  
Check the house fuse/circuit  
breaker box and replace the fuse  
or reset the breaker.  
The fuse is blown/circuit breaker is  
tripped.  
The unit will automatically re-start  
when power is restored.  
There is a protective time delay  
(approx. 3 minutes) to prevent  
tripping of the compressor  
Power Failure  
overload. For this reason, the unit  
may not start normal cooling for 3  
minutes after it is turned back on.  
Press the RESET button located  
on the power cord plug.  
If the RESET button will not stay  
engaged, discontinue use of the  
air conditioner and contact a  
qualified service technician.  
The current interrupter device is  
tripped.  
The Air Conditioner does not cool  
as it should  
Airflow is restricted  
Make sure there are no curtains,  
blinds, or furniture blocking the  
front of the air conditioner  
Lower the set thermostat tempera-  
ture  
The temperature control may not be  
set correctly.  
The air filter is dirty  
Clean the filter. See the Cleaning  
and Care Section of the manual.  
Please allow time for the room to  
cool down after turning on the air  
conditioner.  
The room may be too warm  
Check for open furnace registers  
and cold air returns  
Cold air is escaping  
The Cooling Coils are frozen  
See “Air Conditioner Freezing Up”  
below.  
The Air Conditioner is freezing up  
Ice blocks the air flow and stops the air  
conditioner from cooling the room  
Set the MODE dial to HIGH FAN  
or HIGH COOL and set the ther-  
mostat to a higher temperature  
The Remote Control is not working The batteries are inserted incorrectly  
Check the position of the batteries.  
Replace the batteries  
The batteries may be dead  
13  
TROUBLESHOOTING  
TROUBLESHOOTING (CONT.)  
PROBLEM  
POSSIBLE CAUSES  
SOLUTIONS  
Water is dripping outside  
Hot and Humid weather.  
This is normal  
Water is dripping inside the room  
Water collects in the base pan  
The air conditioner is not correctly  
tilted outside.  
For proper water drainage, make  
sure the air conditioner is slightly  
tilted downward from the front of  
the unit to the rear.  
Moisture removed from the air is  
draining into the base pan.  
This is normal for a short period in  
areas with low humidity and nor-  
mal for a longer period in areas  
with high humidity.  
The Air Conditioner Display reads  
“AS”  
A Sensor has failed in the air  
conditioner  
Contact customer service  
Contact customer service  
Contact customer service  
The Air Conditioner Display reads  
“HS”  
A Sensor has failed in the air  
conditioner  
The Air Conditioner Display reads  
“ES”  
A Sensor has failed in the air  
conditioner  
14  
Warranty  
Soleus International Inc. warrants the accompanying Soleus Air Air Conditioner to be free of defects in mate-  
rial and workmanship for the applications specified in its operation instruction for the period of parts specified  
below.  
5 YEARS FOR COMPRESSOR  
1 YEAR FOR OTHER COMPONENTS  
This warranty shall not apply to broken or marred cabinets, accessories, knobs, filters or routine maintenance.  
This warranty does not apply to uncrating, setup, installation, removal of the product for repair or reinstallation  
of the product after repair.  
This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of Soleus  
International including, but not limited to, any malfunction, defect or failure caused by or resulting from unau-  
thorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or tran-  
sit accidents, modification or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage,  
fire, flood or other Acts of God, or normal wear and tear.  
Warranty service must be performed by a qualified HVAC contractor. Soleus maintains a centralized service  
network to provide parts and assist in resolving service problems if difficulties are encountered. Soleus agrees  
to provide service information, sell repair parts and reimburse the dealer /serviceman for parts in accordance  
with Soleus International’s Policies and Procedures.  
SOLEUS INTERNATIONAL MAINTAINS THAT ALL WARRANTIES, INCLUDING IMPLIED WAR-  
RANTY OR MERCHANTABILITY ARE LIMITED TO THE TERMS AND CONDITIONS SPECIFIED  
ABOVE. SOLEUS INTERNATIONAL DISCLAIMS ANY LIBILITY FOR CONSEQUENTIAL OR INCI-  
DENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS INTERNATIONAL INC.’S LIABILITY EX-  
CEED THE RETAIL VALUE OF THE AIR CONDITIONER.  
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover  
internet sales, used, salvaged, or refurbished products.  
FOR TECHNICAL SUPPORT AND WARRANTY SERVICE, PLEASE CONTACT:  
Soleus International Inc. 20035 E Walnut Dr North, City of Industry, CA 91789. USA  
Tel: 1-888-8-SOLEUS Monday through Friday, 9:00 AM to 5:00 PM, PST  
Website:  
15  

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