Polycom Answering Machine Ip 670 User Manual
Polycom® SoundPoint IP® 670  
Phone User Guide  
UC Software 4.0.1 | July 2012 | 1725-12679-001 Rev. D1  
About This Guide  
Thank you for choosing the Polycom® SoundPoint IP 670, a full-duplex,  
hands-free SIP desktop phone. This unit provides business telephony features  
and functions such as multiple call appearances, call hold, transfer, and  
conference over an IP network.  
This guide includes overview information that you may find helpful when  
you are first learning about your phone, or when you have experience but  
need a quick refresher. Be sure to verify with your system administrator that  
your network is prepared for configuring your SoundPoint IP 670 phone. As  
well, be sure to read the Getting Started with Your Phone and Regulatory  
Notices sections in this guide before you set up and use your SoundPoint IP  
670 phone. You can also find this information at  
http://www.polycom.com/support/voicedocumentation/.  
Changes to This Guide  
The following sections are new for this edition:  
•
•
•
•
Using the Polycom Web Configuration Utility on page 1-8.  
Locking and Unlocking Your Phone on page 3-26.  
Logging Into Phones on page 3-28.  
Broadcasting Messages Using Push-to-Talk and Group Paging on page  
3-19.  
•
•
Accessing Features with Your Login Credentials on page 4-26.  
Updating Your Phone’s Configuration on page 4-26.  
Major updates have occurred to the following sections since the previous  
edition:  
•
•
Restarting Your Phone on page 4-27.  
Customizing Your Phone now starts on page 2-1.  
The SoundPoint IP 670 phone, running UC Software 4.0.1, is not supported for use  
with Microsoft Lync Server 2010.  
Note  
iii  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
iv  
Contents  
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii  
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii  
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1  
Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2  
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6  
Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6  
Information Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7  
Cleaning the LCD Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7  
Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8  
Using the Polycom Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 1–8  
2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Changing the Appearance of the Time and Date . . . . . . . . . . . . . . . . 2–1  
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3  
Changing the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–6  
Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7  
Changing the Audible Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8  
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9  
Changing the Graphic Display Background . . . . . . . . . . . . . . . . . . . 2–10  
Changing the Soft Key Label Color . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11  
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12  
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12  
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12  
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13  
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14  
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17  
v
User Guide for the SoundPoint IP 670 Desktop Phone  
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17  
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18  
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19  
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21  
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21  
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22  
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23  
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24  
3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3–1  
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2  
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4  
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7  
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7  
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9  
Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9  
Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11  
Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14  
Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15  
Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16  
Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16  
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16  
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18  
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21  
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22  
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24  
Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25  
About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25  
Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26  
Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 3–27  
Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28  
Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28  
Placing Calls from Phones that are in the Logged Out State . . . . . . 3–30  
4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1  
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3  
Updating Your Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3  
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
vi  
Contents  
Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7  
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8  
Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9  
Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10  
Browsing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11  
Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12  
Answering a Call While Playing Back Recorded Calls . . . . . . . . . . . 4–13  
Broadcasting Messages Using Push-to-Talk and Group Paging . . . . . . 4–14  
Push-to-Talk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15  
Group Paging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21  
Accessing Features with Your Login Credentials . . . . . . . . . . . . . . . . . . . 4–26  
Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26  
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27  
5 Using the SoundPoint IP Color Expansion Module . . . . . . . . 5–1  
Connecting the SoundPoint IP Color Expansion Module . . . . . . . . . . . . . 5–2  
Features of the SoundPoint IP Color Expansion Module . . . . . . . . . . . . . 5–3  
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
Adjusting the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7  
6 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 6–1  
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2  
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2  
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3  
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4  
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4  
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6  
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7  
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7  
Regulatory Notices . . . . . . . . . . . . . . . . . . . . Safety Notices–1  
End-User License Agreement for Polycom® Software  
vii  
User Guide for the SoundPoint IP 670 Desktop Phone  
viii  
1
Getting Started with Your Phone  
This chapter provides basic installation instructions and information for  
obtaining the best performance with the Polycom® SoundPoint IP 670 desktop  
phone.  
The SoundPoint IP 670 provides a powerful, yet flexible IP communications  
solution, delivering excellent voice quality. The high-resolution color graphic  
display supplies content for call information, multiple languages, directory  
access, and system status. The SoundPoint IP 670 supports advanced  
functionality, including multiple call and flexible line appearances, HTTPS  
secure provisioning, simplified configuration, presence, custom ring tones,  
local conferencing, applications, and Polycom® HD™ Voice technology.  
The SoundPoint IP 670 provides a visually improved platform for applications  
which can leverage its color display.  
Powered by state of the art Gigabit Ethernet IP telephony technology, the  
SoundPoint IP 670 features a future-proof dual-port Gigabit Ethernet switch  
for seamless integration with a computer or desktop server. For organizations  
with existing GigE deployment, the SoundPoint IP 670 delivers unobstructed,  
high-speed access to data and productivity-boosting data and applications.  
For organizations with plans to migrate to GigE, the SoundPoint IP 670  
protects investment in desktop networking.  
When equipped with up to three SoundPoint IP Color Expansion Modules, the  
SoundPoint IP 670 turns into a productivity-enhancing attendant console for  
attendants to increase call handling capability and to view presence  
information without the need for a computer.  
For the package list and instructions on how to assemble your phone, refer to  
the SoundPoint IP 670 Quick Start Guide.  
This chapter contains information on:  
•
•
•
•
Features of Your Phone  
Before You Use Your Phone  
Features of Your Phone  
Using the Polycom Web Configuration Utility  
1 - 1  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
To customize your phone, refer to Customizing Your Phone on page 1-1. To  
read about the phone’s basic features, refer to Using the Basic Features of Your  
Phone on page 3-1. To read about the phone’s advanced features, refer to  
Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint  
IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the  
SoundPoint IP Color Expansion Module on page 5-1.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Features of Your Phone  
The features of your SoundPoint IP 670 phone are:  
Item  
Description  
1
Message Waiting Indicator  
Alert for voice and text (instant) messages.  
1 - 2  
 
Getting Started with Your Phone  
Item  
Description  
2
Arrow Keys  
Scroll through displayed information.  
Select a field of displayed data.  
Delete displayed data.  
Feature Keys:  
3
Allow you to quickly access important features  
with a single press.  
4
Microphone Mute  
Headset  
Mutes audio transmission locally during calls  
and conferences.  
5
6
7
Allows you to place and receive calls through  
an optionally connected headset.  
Allows for hands-free communication during  
calls.  
Speakerphone  
Hands-free Microphone  
Picks up audio during hands-free calls. Place  
your phone on a hard, flat surface for best  
results.  
8
Volume Keys  
Adjusts the volume of the handset, headset,  
speaker, and ringer.  
1 - 3  
User Guide for the SoundPoint IP 670 Desktop Phone  
Item  
Description  
9
Dial Pad  
Provides the 10 digits, the alphabetic  
characters, and special characters available in  
context-sensitive applications.  
10  
11  
Holds an active call or resumes a held call.  
Hold  
Speaker  
For ringer and hands-free audio output.  
12 Soft Keys  
These keys are automatically labeled to identify  
their context-sensitive functions.  
13 Color Graphic Display  
Shows the user interface of the phone. For  
more infomration, refer to Information Status on  
page 1-7.  
Associated line icons are described in the  
following table.  
14 Line/Speed Dial Key  
15 Line Indicators  
Use these keys to activate up to six lines or  
speed dials that can be assigned to your  
phone.  
Individual multi-color LEDs display the dynamic  
call state and remote user status (busy lamp  
field (BLF) and presence). The mapping is:  
•
•
Solid green—An active call is in progress.  
Fast flashing green—There is an incoming  
(ringing) call.  
•
Flashing green—The call is held by the  
other party.  
•
•
Flashing red—The call is on hold.  
Solid red—The line is busy remotely  
(shared lines)  
16 Hookswitch  
1 - 4  
Getting Started with Your Phone  
Icons associated with the line keys appear on the graphic display and  
represent:  
Icon  
Description  
Registered line (solid)  
Registered shared line  
Unregistered line (outline)  
Voice mail/Text messages  
Speed dial  
Ringing  
Call in progress with HD Voice  
Call in progress  
Call Forward  
Held/On Hold Line  
Do Not Disturb  
Conference  
Presence/Busy Lamp Field (BLF)  
1 - 5  
User Guide for the SoundPoint IP 670 Desktop Phone  
Before You Use Your Phone  
This section includes information on how to navigate the phone’s menus, how  
to enter data, how to read the phone’s information status bar, and how to clean  
the color LCD display.  
The background and key colors that appear on your SoundPoint IP 670 phone may  
differ from what appears in this user guide.  
Note  
Using the Navigation Keys  
To navigate menus and enter data, use these tips:  
After 20 seconds of inactivity, the menu system automatically exits to the idle  
screen unless an edit session is in progress.  
Note  
If you want to...  
Then do this...  
Enter the main menu  
Press  
Exit a menu to the idle screen Press  
Exit a directory to the idle  
screen  
Press  
Return to the previous menu  
Press  
or the Back soft key  
Scroll through lists and  
menus  
Press/Hold  
or  
Scroll through pages  
Select a menu Item  
Press * to Page Up and # to Page Down.  
Highlight the item and press or  
Press the dial pad key that corresponds to the  
number menu list (Press 2 for the second menu  
item)  
View additional soft keys  
Enter numbers  
Press the More soft key  
Press the dial pad key with the corresponding  
number.  
Enter text  
Press the dial pad keys one or more times.  
To enter ‘A’, press <1> once.  
To enter ‘C’, press <1> three times quickly.  
Enter lower or upper case  
characters, or numbers.  
Press the 1/A/a soft key one or more times to  
select upper/lower case alphanumeric mode or  
numeric mode (visible in the status bar). Then  
use the dial pad to enter numbers or text as you  
normally would.  
1 - 6  
   
Getting Started with Your Phone  
If you want to...  
Then do this...  
Enter special characters  
Press *, #, <1>, <0> one or more times quickly in  
alphanumeric mode.  
Press * or # once or twice quickly in numeric  
mode.  
To enter a space, press <0> three times quickly in  
alpha mode.  
Enter an IP address or URL  
Change the character set  
Press a dial pad key once for numbers and one to  
four more times quickly for letters.  
Press the Encoding soft key to select the  
character set (shown in the title bar) for the text  
being entered.  
Delete characters you  
entered  
Press  
Toggle to enable or disable  
fields  
Toggle  
Enable or disable menu items Press  
Information Status  
The top line of the screen (or graphic display) shows status information. It  
scrolls vertically if there is more than one message. The information bar also  
shows items such as time and date, do not disturb (shown below), and missed  
calls.  
Cleaning the LCD Glass  
Clean the glass with a clean lint-free cloth. Fingerprints tend to show up more  
obviously on the color LCD.  
1 - 7  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
Registering Your Phone  
Generally, your phone will be deployed with multiple other phones. In this  
case, your system administrator will configure the phone parameters  
beforehand, so that once it is set up, it will be registered and ready to use.  
If your phone is not part of a large deployment, it may not be registered after  
you set it up. Before you use your phone, you or your system administrator  
will have to register it.  
For detailed information on how to register your phone after you install it,  
refer to Quick Tip 44011 Registering Standalone SoundPoint IP, SoundStation IP,  
and Polycom VVX Phones, available from  
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T  
echnical_Bulletins_pub.html .  
Using the Polycom Web Configuration Utility  
This user guide explains how to update phone settings from your phone, using  
your phone’s menu system. If you want, you can update these settings  
remotely with the Polycom Web Configuration Utility.  
The phone’s Web Configuration Utility enables you to view and configure  
phone behavior from a computer using any compatible Web browser. The  
utility provides a browser-friendly view of your phone’s current settings.  
Using the utility, you can perform the same updates from your computer that  
you can perform using your phone’s menu system.  
You can access the utility using any compatible Web browser. Before you  
begin, you’ll need to know the IP address of your phone, and the user name  
and password login credentials of the phone user or the phone administrator.  
For detailed information on accessing, navigating, and using the utility, see the  
Polycom Web Configuration Utility User Guide, available from the Technical  
Bulletins Support page  
Note  
To access the Web Configuration Utility for your phone:  
1
Launch the compatible Web browser from a computer on the same  
network as your phone. The supported browsers are:  
— Microsoft Internet Explorer (version 7.0 and higher)  
— Mozilla Firefox (version 3.0.X and higher)  
— Apple Safari (version 5 and higher)  
— Google Chrome  
1 - 8  
     
Getting Started with Your Phone  
2
In the Address Bar of your Web Browser, enter the IP address of your  
phone.  
The IP address is four sets of numbers separated by periods. For example,  
if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the address bar.  
3
4
Press the Enter key.  
From the Web Configuration Utility login screen, select User, and then  
enter the User password.  
The factory default password for a User is 123.  
Note  
5
Click Submit.  
The Web Configuration Utility Home screen is displayed.  
1 - 9  
User Guide for the SoundPoint IP 670 Desktop Phone  
1 - 10  
2
Customizing Your Phone  
You can customize your Polycom® SoundPoint IP 670 desktop phone by  
adjusting settings such as: time and date, display contrast, and ring type. You  
can add contacts to the phone’s directory manually or from call lists. You can  
handle incoming calls from different contacts in different ways.  
This chapter provides basic operating instructions for customizing your  
SoundPoint IP 670 phone. The topics include:  
•
•
•
•
Configuring Basic Settings  
Managing Call Lists  
Managing Contacts  
Managing Incoming Calls  
Some customizations of your SoundPoint IP 670 phone are performed by your  
system administrator. For more information about these customizations, refer  
to System Customizations on page 2-24.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Configuring Basic Settings  
You can configure basic settings such as appearance of the time and date,  
display contrast, backlight intensity, headset memory mode, headset  
hookswitch selection, ring type, audible ringer, language support localization,  
background pattern and soft key label color through the phone’s menu.  
Changing the Appearance of the Time and Date  
The time and date appears on the graphic display of the SoundPoint IP 670  
phone. If the phone cannot obtain a time and date from the call server, the  
display will flash. Contact your system administrator if either the time or date  
is incorrect.  
2 - 1  
         
User Guide for the SoundPoint IP 670 Desktop Phone  
You can select from various formats for the time and date display. You can also  
disable the time and date so they do not display on the phone.  
To configure the time and date formats:  
1. Press  
.
2. Select Settings > Basic > Preferences > Time & Date.  
3. Select from Clock Date, Clock Time (shown below), Clock Order, or  
Enable/Disable.  
4. Scroll through the options under each of these selections.  
5. Press the Select soft key to confirm your choice.  
6. Press  
to return to the idle screen.  
Changing the Display Contrast  
You may adjust the contrast of the phone display and the idle display  
separately.  
To adjust the contrast on the phone display:  
1. Press  
.
2 - 2  
   
Customizing Your Phone  
2. Select Settings > Basic > Contrast.  
3. Press the Up or Down soft keys, or the volume keys, to increase or  
decrease the display contrast.  
4. Press the Ok soft key to accept your changes.  
5. Press  
to return to the idle screen.  
To adjust the contrast on the expansion module:  
Perform the same steps as above, except press the Up or Down soft keys  
on the expansion module to change its contrast.  
Changing the Backlight Intensity  
Backlight intensity on the SoundPoint IP 670 phone has three components:  
•
•
•
Backlight On  
Backlight Idle  
Maximum Intensity  
You can modify the Backlight On Intensity and the Backlight Idle Intensity  
separately. You can choose a high, medium, or low intensity, or turn the  
backlight off entirely.  
When you modify the Maximum Intensity, you are modifying the entire  
backlight intensity scale. For example, if you decrease the Maximum Intensity,  
the low, medium, and high values for the Backlight On intensity and the  
Backlight Idle intensity will decrease proportionally.  
If you have attached any expansion modules and you find the backlight levels  
between them and your phone are incompatible, you can modify the  
maximum backlight intensity for each unit individually to match all backlights  
to an overall consistent level. Refer to step 8 below for details.  
The backlight automatically turns on with any button, soft key, hookswitch,  
USB, or telephony activity. After 20 seconds of inactivity, the backlight dims  
to its idle intensity.  
2 - 3  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
To modify the backlight intensity:  
1. Press  
.
2. Select Settings > Basic > Backlight Intensity.  
3. Select Backlight On Intensity.  
4. Scroll to select high (default), medium, low, or off, and then press the  
Select soft key. Press the Save soft key to accept your changes.  
5. Select Backlight Idle Intensity.  
6. Scroll to select high, medium, low (default), or off, and then press the  
Select soft key. Press the Save soft key to accept your changes.  
7. Select Maximum Intensity.  
2 - 4  
Customizing Your Phone  
8. To increase or decrease the maximum backlight intensity on the phone’s  
display, press the Up or Down soft keys.  
To increase or decrease the maximum backlight intensity on the expansion  
module, press the Up or Down soft keys on the expansion module.  
The backlight intensities for the On and Idle modes, as well as the  
backlight intensities between each expansion module and the phone’s  
screen are shown relative to these values.  
9. Press the Ok soft key to accept your changes.  
10. Press  
to return to the idle screen.  
Changing the Backlight Timeout  
You can change the length of time your phone is idle before the backlight  
changes to the Backlight Idle Intensity.  
To change the backlight timeout:  
1. Press  
.
2. Select Settings > Basic > Backlight Timeout.  
3. From the Backlight Timeout screen, scroll to the timeout you want, then  
press the Select soft key.  
The default timeout is 40 seconds.  
4. Press  
to return to the idle screen.  
Enabling Headset Memory Mode  
This feature is especially useful for frequent or full-time headset users. You can  
set up your phone so that all incoming and outgoing calls use your headset. At  
any time, you can switch to handset or speakerphone mode.  
2 - 5  
     
User Guide for the SoundPoint IP 670 Desktop Phone  
To use Headset Memory Mode, you must enable, and then activate, Headset  
Memory Mode. When Headset Memory Mode is activated, the Headset key  
flashes.  
To enable Headset Memory Mode:  
1. Press  
.
2. Select Settings > Basic > Preferences > Headset > Headset Memory  
3. Scroll to select Enabled, and then press the Select soft key.  
4. Press  
to return to the idle screen.  
Repeat steps 1 to 4 and select Disabled to turn Headset Memory Mode off.  
To activate Headset Memory Mode:  
>> Press  
twice.  
The flashing headset icon on the graphic display or a flashing headset key  
indicates that the headset mode is activated. Pressing  
Answer soft key to receive a call will now connect to your headset  
automatically.  
or the  
Selecting the Correct Headset for Electronic Hookswitch  
This feature allows you to answer your phone from your headset if you are  
using one.  
For information on headsets that provide Polycom supported electronic hookswitch  
features for placing, answering, and ending calls, refer to Technical Bulletin 37477  
SoundPoint IP Family Headset Compatibility List, available from  
http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu  
b.html  
2 - 6  
 
Customizing Your Phone  
To select a headset that supports electronic hookswitch:  
1. Press  
.
2. Select Settings > Basic > Preferences > Headset > Analog Headset.  
3. Scroll to select your headset, and then press the Select soft key.  
4. Press  
to return to the idle screen.  
Selecting the Ring Type  
You can select different ring types to distinguish different lines or phones from  
each other.  
To change the incoming ring type:  
1. Press  
.
2. Select Settings > Basic > Ring Type.  
3. If multiple lines are configured on your phone, scroll to the desired line  
and select it.  
4. Scroll to select the desired ring type.  
To hear the selected ring type, press the Play soft key.  
5. Press the Select soft key to change to the selected ring type.  
2 - 7  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
6. Press  
to return to the idle screen.  
If you configure your SoundPoint IP 670 phone with a silent ring, press the flashing  
Line key or the Answer soft key to answer the call. If your handset is off hook, the  
call is routed to the handset. If your handset is on hook, the call is routed to the  
speaker.  
Note  
Changing the Audible Ringer  
The SoundPoint IP 670 phone can play the audible ringer of an incoming call  
through any of its alerting destinations: the speaker, the handset, the headset  
(if enabled), or the active destination.  
If the Active destination is selected, the audible ringer is played through:  
Note  
•
•
•
The speaker, by default.  
The handset, if it is off-hook and the phone is idle.  
The headset, if it is connected and Headset Memory Mode is enabled (refer to  
Enabling Headset Memory Mode on page 2-5).  
To change the audible ringer:  
1. Press  
.
2. Select Settings > Basic > Preferences > Audible Ringer.  
3. Scroll to select the desired ring destination.  
Choose Speaker, Handset, Headset, or Active as the alerting destination  
for the audible ringer.  
4. Press the Select soft key to change to the selected audible ringer.  
5. Press  
to return to the idle screen.  
2 - 8  
 
Customizing Your Phone  
Changing the Language  
The SoundPoint IP 670 phone supports many languages.  
To change the language:  
1. Press  
.
2. Select Settings > Basic > Preferences > Language.  
3. Scroll to highlight the language you want.  
You can choose from Chinese, Danish, Dutch, English (Canada), English  
(United Kingdom), English (United States), French, German, Italian,  
Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian,  
Spanish, and Swedish.  
4. Press the Select soft key to change to the highlighted language.  
Text that appears on the graphic display will change to the language of  
your choice.  
5. Press  
to return to the idle screen.  
2 - 9  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
Changing the Graphic Display Background  
You can change the picture or design that appears on the graphic display. A  
default background displays when the phone starts up (shown below). For  
more information on selections, contact your system administrator.  
To change the graphic display background:  
1. Press  
.
2. Select Settings > Basic > Preferences > Background.  
Under certain circumstances, you may need to make an additional menu selection,  
Select Background, to actually select the background.  
Note  
If your system administrator has configured the phone’s idle browser and you want  
to view the background and not the idle browser, you can turn off the idle browser  
by doing the following:  
•
•
Select Background > Prioritize Background.  
Select Enable and press the Select soft key.  
3. Scroll to highlight the background you want.  
When previewing the backgrounds, only the phone’s display is updated. The  
Expansion Module’s display is updated only when the new background is selected.  
Note  
2 - 10  
 
Customizing Your Phone  
4. Press the Select soft key to change to the highlighted background.  
5. Press  
to return to the idle screen.  
Changing the Soft Key Label Color  
You can change the soft key label color that appears on the graphic display. A  
default soft key label color displays when the phone starts up (shown below).  
For more information on selections, contact your system administrator.  
To change the soft key label color:  
1. Press  
.
2. Select Settings > Basic > Preferences > Label Color.  
Using the dial pad keys 1, 4, 7, and * change the red hues. Using the dial  
pad keys 2, 5, 8, and 0 change the green hues. Using the dial pad keys 3, 6,  
9, and # change the blue hues. The Label preview soft key on the right  
reflects your changes.  
When the color of the label reaches a certain level of whiteness, “Cannot save this  
color. Text might be unreadable.” appears and you are unable to save your  
changes. This warning appears only the first time the color reaches that level.  
Note  
3. Press the Save soft key to accept your changes.  
2 - 11  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
4. Press  
to return to the idle screen.  
Muting the Microphone  
During a call, press  
. The Message Waiting Indicator turns red and a  
microphone on the screen indicates that the other party (or parties) cannot  
hear you.  
Microphone Mute applies to all calling modes. You can still hear all other  
parties while mute is enabled.  
To turn off Microphone Mute, press  
again.  
Adjusting the Volume  
Press  
to adjust receiver volume during a call. Pressing  
these keys in the idle state adjusts the ringer volume.  
To conform to regulatory requirements, handset and headset volume will return to a  
preset level after each call, unless your system administrator changes this.  
Hands-free Speakerphone volume settings will be maintained across calls.  
Note  
Managing Call Lists  
Your phone maintains local lists of missed, received, and placed calls. Each list  
can contain up to 100 entries.  
Press  
followed by Call Lists > Missed Calls, Received Calls, or  
Placed Calls (shown below).  
Manage the call list by doing the following:  
•
To edit the phone number, press the Edit soft key.  
2 - 12  
       
Customizing Your Phone  
•
•
To return the call, press the Dial soft key.  
To view information about the call, press press the More soft key followed  
by the Info soft key.  
•
•
To store the contact in the Contact Directory, press the More soft key  
followed by the Save soft key.  
To delete the call from list, press the More soft key followed by the Clear  
soft key.  
Press  
to return to the idle screen.  
Press the Right arrow key from the idle screen to access the Placed Calls list.  
Press the Left arrow key from the idle screen to access the Received Calls list.  
Press the Down arrow from the idle screen to access the Missed Calls list.  
You can use these shortcuts while placing calls or performing transferring and  
conferencing functions.  
Note  
Note  
You can manually clear call lists by pressing the Directories key and then selecting  
Call Lists > Clear. They are also automatically cleared when you restart the phone.  
Managing Contacts  
You can store a large number of contacts in your phone's local contact  
directory, accessible by pressing and selecting Contact Directory.  
You can dial or search for a contact in this directory. You may be able to add,  
edit, and delete contacts.  
You may have access to portions of your corporate directory through your  
phone. The contacts that you can see are determined by your system  
administrator. You can place calls to contacts in your corporate directory. You  
may be able to add contacts from the corporate directory to your local contact  
directory.  
2 - 13  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
Adding Contacts  
You can add contacts to your contact directory manually, from a call list, or  
from your corporate directory (if enabled).  
Adding Contacts Manually  
To add a contact to the local contact directory manually:  
1. Press  
.
2. Select Contact Directory.  
3. Press the More soft key.  
4. Press the Add soft key.  
5. Enter first and/or last name of the contact from the keypad.  
Use the 1/A/a soft key to select between numeric and upper/lower case  
alphanumeric modes.  
Use the Encoding soft key to access special characters in other languages.  
6. Enter a contact number.  
This is a required field and it must be unique (not already in the directory).  
7. (Optional.) Change the Speed Dial Index.  
It is automatically assigned to the next available index value. You may  
instead enter any unused speed dial number from 1 to 9999.  
For more information, refer to Assigning Speed Dial Keys on page 3-22.  
2 - 14  
 
Customizing Your Phone  
8. (Optional.) Change the Ring Type and Divert Contact.  
These fields may be left blank.  
For more information on setting the Ring Type field, refer to  
Distinguishing Calls on page 2-21.  
For more information on diverting contacts, refer to Diverting Calls on  
page 2-23.  
9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and  
Block Buddy.  
Toggle to switch between Enabled and Disabled.  
For more information on setting the Auto Reject field, refer to Rejecting  
Calls on page 2-22. For more information on setting the Watch Buddy and  
Block Buddy fields, refer to Managing Buddies on page 4-4.  
10. Press the Save soft key to accept your changes.  
11. Press  
to return to the idle screen.  
Adding Contacts From Call Lists  
To add a contact to the local contact directory from a call list:  
1. Do one of the following:  
a
Press  
, and then select Call Lists >Missed Calls,  
Received Calls, or Placed Calls as desired.  
b
Use a , or shortcut from the idle menu.  
,
2. Scroll to highlight the contact.  
You can also use the * key to Page Up and the # key to Page Down.  
2 - 15  
User Guide for the SoundPoint IP 670 Desktop Phone  
3. Press the More soft key, and then the Save soft key to save the contact in  
the phone’s directory.  
4. Press  
to return to the idle screen.  
Adding Contacts From the Corporate Directory  
To add a contact to your local contact directory from the corporate directory:  
1. Press  
.
2. Select Corporate Directory.  
3. Search for the contact.  
Refer to Searching the Corporate Directory on page 2-19.  
4. Press the View soft key.  
The contact’s information appears on the graphic display.  
5. Press the Save soft key to save the contact in the local contact directory.  
“Entry saved” appears on the graphic display. Only the first name, last  
name, and phone number are saved.  
6. Press  
to return to the idle screen.  
2 - 16  
Customizing Your Phone  
Editing Contacts  
To edit a contact in the local contact directory:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Edit soft key  
5. Edit the contact information.  
6. Press the Save soft key to accept your changes.  
7. Press  
to return to the idle screen.  
You can quickly edit a contact associated with a speed dial key by pressing and  
holding the contact’s speed dial key, and then performing steps 5 to 7.  
Note  
Deleting Contacts  
To delete a contact from the local contact directory:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the More soft key followed by the Delete soft key.  
The contact is deleted from the directory.  
2 - 17  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
5. Press  
to return to the idle screen.  
Placing Calls to Contacts  
Placing Calls From the Contact Directory  
To place a call to a contact in the local contact directory:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Dial soft key.  
Placing Calls From the Corporate Directory  
To place a call to a contact in the corporate directory:  
1. Press  
.
2. Select Corporate Directory.  
3. Search for the contact.  
Refer to Searching the Corporate Directory on page 2-19.  
4. Press the View soft key.  
The contact’s information appears on the graphic display.  
5. Press the Dial soft key.  
2 - 18  
 
Customizing Your Phone  
Searching for Contacts  
You can search for contacts in the local contact directory and the corporate  
directory.  
Searching the Contact Directory  
To search for a contact in the local contact directory:  
1. Press  
.
2. Select Contact Directory.  
3. Press the More soft key, and then the Search soft key.  
4. Using the dial pad, enter the first few characters of the contacts’s first or  
last name.  
5. Press the Search soft key again.  
You can dial any successful matches from the resulting information on the  
graphic display.  
Searching the Corporate Directory  
To search for a contact in the corporate directory (if enabled):  
1. Press  
.
2. Select Corporate Directory.  
Your phone can remember and display the person or search you were last viewing  
every time you open the corporate directory. To enable this feature, press the Menu  
key, and then select Settings > Basic > Preferences > Corporate Directory >  
View Persistency. Select Enabled, press the Select soft key, and then press the  
Menu key to exit the menu.  
Note  
2 - 19  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
3. Search for the contact in one of the following ways:  
— In the search line, enter the first few characters of the contacts’s last  
name using the dial pad. For example, to search for Carol Woller, enter  
wo in the search line.  
Press the Submit soft key. In this example, Carol Woller appears in the  
search results.  
If no entries in the corporate directory match the search parameters,  
“No entries found.” appears.  
2 - 20  
Customizing Your Phone  
— Press the AdvFind soft key, enter search values in the displayed fields.  
For example, enter Byron Smith as the first name and last name.  
Press the Submit soft key. In this example, Byron Smith appears in the  
search results.  
You can dial any successful matches from the resulting information on the  
graphic display.  
Managing Incoming Calls  
You can distinguish incoming calls by setting distinctive rings for contacts in  
your contact directory, sending particular calls directly to your voice mail, or  
transferring particular calls to another party.  
Distinguishing Calls  
You can customize your phone so that you can distinguish different parties by  
ring type.  
This feature is local to the phone, and may be overridden by your organization’s  
settings. For more information, contact your system administrator.  
Note  
2 - 21  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
To set a distinctive ring type for a contact:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Edit soft key, and then scroll down to the Ring Type field.  
5. Navigate Left or Right to select the desired Ring Type.  
For more information, refer to Selecting the Ring Type on page 2-7.  
To remove a distinctive ring, or have no distinctive ring, navigate Left to  
the blank entry.  
6. Press the Save soft key to accept your changes.  
7. Press  
to return to the idle screen.  
Rejecting Calls  
You can customize your phone so that incoming calls from a particular party  
are immediately sent to your voice mail.  
Calls on shared lines can be silenced using the Silence soft key or the Do Not  
Disturb key. They cannot be rejected.  
Note  
To send incoming calls from a contact directly to voice mail:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
2 - 22  
 
Customizing Your Phone  
4. Press the Edit soft key, and then scroll down to the Auto Reject field.  
5. Toggle to select Enabled.  
6. Press the Save soft key to accept your changes.  
7. Press  
to return to the idle screen.  
Diverting Calls  
You can customize your phone so incoming calls from a particular contact are  
transferred directly to a third party.  
To divert incoming calls from a particular contact:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Edit soft key, and then scroll down to the Divert Contact field.  
5. Enter the number of the party to whom you want to divert the call.  
6. Scroll down to the Auto Divert field.  
7. Toggle to select Enabled.  
2 - 23  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
8. Press the Save soft key to accept your changes.  
9. Press  
to return to the idle screen.  
System Customizations  
Support for multiple lines, multiple line keys per line, or shared lines can be  
configured by your system administrator. See your system administrator for  
details regarding these customizations.  
2 - 24  
 
3
Using the Basic Features of Your  
Phone  
Your Polycom® SoundPoint IP 670 desktop phone is designed to be used like  
a regular phone on a public switched telephone network (PSTN). You call  
place a call, transfer a call to someone else, or conduct a conference call.  
At any time, at most one active call may be in progress on your phone. The  
active call is the one that has audio associated with it. There may be multiple  
other calls on hold in an “Incoming call” or “Ringing” state.  
This chapter provides basic operating instructions for the SoundPoint IP 670  
phone. The topics include:  
•
•
•
•
•
•
•
•
•
•
•
•
•
Placing Calls  
Answering Calls  
Ending Calls  
Redialing Numbers  
Placing Calls on Hold  
Hosting Conference Calls  
Transferring Calls  
Forwarding Calls  
Enabling Do Not Disturb  
Assigning Speed Dial Keys  
Using Voice Mail  
Locking and Unlocking the Phone  
Logging Into Phones  
3 - 1  
     
User Guide for the SoundPoint IP 670 Desktop Phone  
To customize your phone, refer to Customizing Your Phone on page 2-1. To  
read about the phone’s advanced features, refer to Using the Advanced  
Features of Your Phone on page 4-1. To add a SoundPoint IP Expansion  
Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP  
Color Expansion Module on page 5-1.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Placing Calls  
You can place a call using your SoundPoint IP 670 phone over the handset,  
speakerphone, or headset.  
You can dial the number first, and then choose the method you will use to  
speak to the other party.  
You can also search the call lists, the local contact directory or the corporate  
directory and dial from the search results page. For more information, refer to  
Managing Call Lists on page 2-12 and Managing Contacts on page 2-13.  
You can place a call from your buddy list or privacy list if enabled. For more  
information on buddy and privacy lists, see Calling Your Buddies on page  
3-59.  
During a call, you can alternate between Speakerphone Hands-Free, Headset,  
or Handset modes by pressing the  
handset.  
or  
keys, or picking up the  
The name of the called party is displayed in the active window on the call  
screen. If it is too long to fit on the screen, you can press  
horizontally to view the full name.  
and  
to scroll  
The duration of calls is visible on the call screen. In the figure below, the call to  
Greg Slowski has lasted 30 seconds so far.  
3 - 2  
   
Using the Basic Features of Your Phone  
To place a call using the handset:  
>> Do the following steps in any order:  
— Pick up the handset.  
— Dial the number using the dial pad.  
You can also dial using the SIP URL or IP address. To obtain the IP address of your  
phone, press the Menu key, and then select Status > Platform > Phone. The IP  
address is listed together with other phone information. The maximum URL or IP  
address length is 32 characters. For example, 10.3.0.42, sip:[email protected] .  
Note  
Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.  
Then press the Send soft key to complete the call.  
Your phone may not support SIP URL or IP address dialing. Contact your system  
administrator.  
To place a call using the Hands-Free Speakerphone:  
If “Handsfree mode disabled” appears on the graphic display after you press the  
speakerphone key, your system administrator has disabled the speakerphone on  
your phone.  
Note  
>> Do one of the following:  
— With the handset on-hook, press  
,
, or the  
New Call soft key to obtain a dial tone.  
Dial the number using the dial pad.  
— With the handset on-hook, dial the number using the dial pad.  
Press , or the Dial soft key.  
,
3 - 3  
User Guide for the SoundPoint IP 670 Desktop Phone  
To place a call using the headset:  
>> Do one of the following:  
— With the optional headset connected, press  
or the  
New Call soft key to obtain dial tone.  
Press  
.
Dial the desired number using the dial pad.  
— With the optional headset connected, dial the desired number using  
the dial pad.  
Press  
.
If you frequently use a headset, and would like to make it the default call path, refer  
to Enabling Headset Memory Mode on page 2-5.  
Note  
Answering Calls  
When you receive an incoming call, the phone rings (if enabled) and shows the  
identification of the caller on the display. If a caller’s name is too long to fit on  
the screen, such as Alexander Smith-Harrington’s below, it will automatically  
scroll horizontally across the display.  
When you are not in another call, you can answer a call using the handset, the  
speakerphone, or the headset(if enabled).  
The steps for answering an incoming call when you are in another call are  
different if your phone is configured for:  
3 - 4  
   
Using the Basic Features of Your Phone  
•
A single Line Key per line  
•
Multiple Line Keys per line  
If your phone is configured with multiple call appearances, refer to Using  
Multiple Call Appearances on page 4-1 for instructions on how to answer a  
call.  
You can ignore incoming calls by pressing the Reject soft key (for private lines), the  
Silence soft key (for shared lines), or the Do Not Disturb key. Do Not Disturb mode  
stays active when the call ends and remains active until you press the Do Not  
Disturb key again.  
Note  
You can forward incoming calls by pressing the Forward soft key. For more  
information, refer to Dynamic Forwarding on page 3-21.  
When your phone is configured with a silent ring, press the ringing Line key or the  
Answer soft key to answer the call. By default, if your handset is off-hook, the call is  
routed to it. If your handset is on-hook, the call is routed to the speaker.  
Answering When Not in Another Call  
In all cases, the active call will appear on the graphic display showing call  
duration and destination.  
To answer a call using the handset:  
>> Pick up the handset.  
3 - 5  
User Guide for the SoundPoint IP 670 Desktop Phone  
To answer a call using the Hands-Free Speakerphone:  
If “Handsfree mode disabled” appears on the graphic display after you press the  
speakerphone key, your system administrator has disabled the speakerphone on  
your phone.  
Note  
>> Do one of the following:  
— Press  
.
— With the handset on-hook, press  
(next to the  
flashing green status indicator).  
— Press the Answer soft key.  
To answer a call using the headset:  
>> Press  
.
If Headset Memory Mode is activated, press  
or the  
Answer soft key.  
Answering When in Another Call  
If you have an active call, and an incoming call arrives:  
•
Regardless of line configuration:  
— You may hear a call waiting tone.  
The line with the incoming call will display the incoming call icon.  
— Press  
or the Hold soft key to put the original call on hold.  
The incoming call will be displayed at the top of the call screen and the  
phone will ring.  
Press the Answer soft key or the flashing green line key to answer the  
call.  
•
•
If your phone is configured for a single Line Key per phone line:  
— The incoming call will be shown in the call list below the active call.  
— Scroll down to the incoming call, and press the Answer soft key or the  
line key to answer it.  
If your phone is configured for a multiple Line Key per phone line:  
— The line key below the active call will flash green to signal the  
incoming call.  
To see information about the caller, hold down the flashing line key  
for at least two seconds.  
3 - 6  
Using the Basic Features of Your Phone  
— To answer the call, press the line key.  
If you hold the line key, you can bring up the caller’s information and  
press the Answer soft key to answer the call.  
Ending Calls  
To end a call:  
>> Do one of the following:  
— Press the End Call soft key.  
— Replace the handset, if you are using it.  
— If you are using a headset, press  
— If your are using the speakerphone, press  
— Press the of the active call (if enabled by your system  
administrator).  
.
.
Redialing Numbers  
To redial the last call placed from your phone:  
>> Press  
.
A call to your most recently dialed number is attempted.  
To redial an older previously placed call, refer to Managing Call Lists on page  
5-12.  
3 - 7  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
Placing Calls on Hold  
During a call, press  
the line key label.  
or the Hold soft key. The hold icon will display on  
Press  
again or the Resume soft key to retrieve the call. The registered  
line icon appears as the line indicator.  
The Hold feature typically generates music or a beeping tone. Therefore, avoid  
putting a conference call on hold. Use the mute button instead.  
Note  
Multiple Calls on Hold  
If multiple calls are on hold on a single Line Key, use  
and  
to switch  
between the calls, and then press the Resume soft key to retrieve the desired  
call.  
If more than two calls are on hold on a single Line Key, an indication appears  
on the graphic display, for example “2/3”, indicating that this is the second  
call out of three calls.  
If calls are on hold on more than one Line Key, you can view the details of the  
calls on any Line Key by pressing and holding the Line Key for more than two  
seconds. If a Line Key is depressed for less than one second, the first call on  
hold on that Line Key will be retrieved.  
3 - 8  
 
Using the Basic Features of Your Phone  
Hosting Conference Calls  
You can create a conference with other parties using the phone’s local  
conference feature. You can create a conference at any time between an active  
call and a call on hold (on the same or another line) by pressing the Join soft  
key. The conference management feature allows you to view all parties in a  
conference call. From the Manage Conference page, you can add, hold,  
remove, and mute specific conference parties.  
The conference management feature is an optional feature and may not be  
supported on your particular system. For more information, contact your system  
administrator.  
Note  
This section provides the following step-by-step instructions:  
•
•
•
•
•
•
Setting Up Conference Calls  
Managing Conference Calls  
Adding Parties to Conference Calls  
Joining Conferences  
Splitting Conference Calls  
Ending Conference Calls  
Setting Up Conference Calls  
To set up a conference call:  
1. Call the first party.  
You can either dial the phone number directly or search for the number in the  
Contact Directory or Call Lists. For more information, refer to Placing Calls on page  
3-2, Searching for Contacts on page 2-19, or Managing Call Lists on page 2-12.  
Note  
3 - 9  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
2. Press  
or the Confrnc soft key to create a new call.  
The active call is placed on hold.  
If configured for single key-press conferences, all conference participants hear the  
dial tone and ringback when the conference host places a call to a new party.  
Note  
3. Call the second party.  
4. When the second party answers, press  
or the Confrnc soft  
key again to join all parties in the conference.  
If configured for single key-press conferences, you do not need to press the  
Confrnc soft key again.  
Note  
5. Press  
conference.  
or the Confrnc soft key to add another party to the  
The first and second party are put on hold.  
3 - 10  
Using the Basic Features of Your Phone  
6. Call the third party.  
7. After the third party answers, press  
or the press the More  
soft key followed by the Confrnc soft key to join all parties in the  
conference.  
A conference similar to this one will now exist.  
8. Repeat steps 5 to 7 until you have added all intended parties.  
Managing Conference Calls  
You are currently in a conference call.A screen like the one below is shown on  
your phone.  
3 - 11  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
To manage a conference call:  
1. Press the Manage soft key.  
The Manage Conference page appears.  
Press the More soft key to see the Remove, Info, and Exit soft keys.  
2. Do one of the following:  
— To add a new party, press the Add soft key.  
Call another party as you would using  
soft key (outside the conference management feature). The other  
parties are put on hold.  
or the Confrnc  
After the new party answers, press  
parties in the conference.  
again to join all  
The Add soft key appears only if you can add more parties to the conference call.  
Your system administrator determines the maximum number of conference  
participants. The default number is three. For more information, contact your  
system administrator  
Note  
3 - 12  
Using the Basic Features of Your Phone  
— To mute a party, select the party, then press the Far Mute soft key.  
The muted party can hear all parties, but no party can hear the muted  
party.  
If you press  
instead of the Far Mute soft key, all other parties can  
hear each other, but they cannot hear you.  
Press the UnMute soft key to un-mute the party.  
3 - 13  
User Guide for the SoundPoint IP 670 Desktop Phone  
— To place a party on hold, select the party, and then press the Hold soft  
key.  
The held party cannot hear any parties and no party can hear the held  
party.  
Press the Resume soft key to return the party to the conference.  
If the held party presses  
on their phone, the party will remain  
on hold within the conference even if you press the Resume soft key.  
— To remove a party from the conference, press the Remove soft key.  
The party is removed from the conference. To return the party to the  
conference, press the Add soft key (refer to the first optional step  
above).  
Adding Parties to Conference Calls  
To add a party to a conference call using the Join soft key:  
You are currently hosting a conference call between a number of parties.  
3 - 14  
 
Using the Basic Features of Your Phone  
To add a party to a conference call using the Join soft key:  
1. From the Manage Conference page, press or the Hold soft key.  
The other parties in the conference call are placed on hold.  
If configured for local conference hold, the other parties in the conference call can  
continue to speak with each other while you place the new call.  
Note  
2. Press the New Call soft key.  
3. Place a call to a new party.  
4. After the new party answers, press the Join soft key.  
All parties in the conference call can now hear each other.  
Joining Conferences  
To join two conferences:  
Previously you set up two separate conference calls between a number of  
parties. Only one conference can be active at a time.  
3 - 15  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
>> From the idle screen, press the Join soft key.  
Both conferences are joined into a single five-way conference.  
Splitting Conference Calls  
To split a conference call:  
>> From the Active Conference page, press the More soft key, and then the  
Split soft key to split the conference.  
All calls are split into individual calls and put on hold.  
Ending Conference Calls  
To end a conference call:  
>> From the Active Conference page, press the End Call soft key or hang up.  
The other parties my or may not continue to be connected. The behavior  
after the conference host hangs up is configurable by your system  
administrator.  
Transferring Calls  
A call can be transferred in one of three ways:  
•
Consultative transfer—The party to whom you want to transfer the call  
answers their phone before you transfer the call or hang up. You can  
consult with them before completing the transfer.  
— Refer to Performing a Consultative Transfer on page 3-17.  
•
•
Blind transfer—The call is automatically transferred after you dial the  
number of the party to whom you want to transfer the call.  
— Refer to Performing a Blind Transfer on page 3-18.  
Attended transfer—The parties are automatically connected to each other  
after you exit the conference.  
— Set up a conference call and then end your participation. For more  
information, refer to Hosting Conference Calls on page 3-9.  
Your system may be configured to end the conference when the host exits. Check  
with your system administrator.  
Note  
3 - 16  
     
Using the Basic Features of Your Phone  
Performing a Consultative Transfer  
To transfer a call:  
1. During a call, press the  
The active call is placed on hold.  
or the Trnsfer soft key.  
2. Place a call to the desired recipient of the call. Refer to Placing Calls on  
page 2-2 for calling methods.  
3. As soon as you hear the ring-back sound or after the party answers (and  
you speak to the party), press  
or the Trnsfer soft key.  
You can talk privately to the party to which you are transferring the call  
before the transfer is completed.  
If you are using a handset, the transfer can be completed by putting the  
handset on the cradle.  
You can cancel the transfer before the call connects by pressing the Cancel  
soft key.  
3 - 17  
User Guide for the SoundPoint IP 670 Desktop Phone  
Performing a Blind Transfer  
To perform a blind transfer:  
1. During a call, press  
or the Trnsfer soft key.  
2. Press the Blind soft key.  
3. Place a call to the desired recipient of the call. Refer to Placing Calls on  
page 2-2 for calling methods.  
At this point, the call is connected to the number to which you are  
transferring them.  
Forwarding Calls  
There are two ways to forward incoming calls to another party:  
•
•
Static Forwarding: Incoming calls are forwarded in special cases (before  
ringing, if there is no answer, or if the line is busy).  
Dynamic Forwarding: You can forward a call to someone else as it is  
ringing on your phone.  
All incoming calls can be forwarded to another party while Do Not Disturb is  
enabled on your phone. For more information, contact your system  
administrator.  
Call Forwarding is not available on shared lines.  
Note  
This feature is local to the phone, and may be overridden by call server settings.  
For more information, contact your system administrator.  
3 - 18  
   
Using the Basic Features of Your Phone  
Static Forwarding  
To forward all incoming calls to another party:  
1. From the idle screen, press the Forward soft key.  
2. If multiple lines are configured on your phone, select the line to forward  
from the list using  
and  
.
3. Scroll to select the forwarding type you want to change, and then press  
the Select soft key. The options are:  
— Always—To forward all incoming calls  
— No Answer—To forward unanswered incoming calls  
— Busy—To forward calls that arrive when you are already in a call  
4. Depending on your selection:  
a
If you selected Always, enter a number to forward all future incoming  
calls to.  
3 - 19  
User Guide for the SoundPoint IP 670 Desktop Phone  
b
If you selected No Answer, enter a number to forward all unanswered  
incoming calls to and how many rings to wait before forwarding (one  
ring is approximately six seconds). A value of 2 is recommended.  
c
If you selected Busy, enter a number to forward all future incoming  
calls to when you are already in another call.  
You can also enter the SIP URL or IP address. For more information on using a SIP  
URL or IP address, refer to Placing Calls on page 2-2  
Note  
5. Select the Enable soft key to confirm call forwarding.  
A moving arrow appears on the line label to confirm call forwarding is  
enabled.  
To disable call forwarding:  
1. From the idle screen, press the Forward soft key.  
2. If multiple lines are configured on your phone, select the line to forward  
from the list using  
and  
.
3. Scroll to highlight the forwarding type you want to disable and then  
press the Select soft key.  
4. Press the Disable soft key.  
The idle screen returns, the regular icon appears as the line indicator.  
3 - 20  
Using the Basic Features of Your Phone  
Dynamic Forwarding  
To forward an incoming call to another party:  
1. When the phone rings, press the Forward soft key.  
2. Enter a number to forward the incoming call to.  
3. Press the Enable soft key.  
The incoming call is forwarded to the other party. If call forwarding is  
disabled, all future calls will not be forwarded and forwarding will remain  
disabled.  
Enabling Do Not Disturb  
To prevent the phone ringing (from incoming calls), you can select Do Not  
Disturb.  
This feature is local to the phone, and may be overridden by call server settings.  
For more information, contact your system administrator.  
Note  
To enable Do Not Disturb:  
>> Press  
.
A flashing icon and text on the graphic display indicate that Do Not  
Disturb is enabled.  
Calls received while Do Not Disturb is enabled are logged in the Missed  
Calls list unless configured to be forwarded to another party by your  
system administrator.  
3 - 21  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
To disable Do Not Disturb:  
>> Press again.  
Multiple Lines and Do Not Disturb  
If multiple lines are configured on your phone, Do Not Disturb can be set on a  
line-by-line basis from the menu using  
and  
if enabled by your  
system administrator. When Do Not Disturb is enabled for a particular line, a  
flashing “X” displays beside the line indicator.  
Assigning Speed Dial Keys  
You can associate contacts with Line Keys for single touch dialing of  
frequently used numbers. Speed Dial entries are consecutively placed next to  
assigned Line Keys on the phone. When a new entry is added to the Contact  
Directory, it is automatically assigned the next available speed dial index and  
the next available line key.  
In the figure below, the phone has one line key, and speed dial keys for Byron,  
Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated  
line key.  
To quickly access a list of speed dial index numbers, press the Up Arrow key from  
the idle screen. To speed dial a contact, press the Up Arrow key followed by the  
contact’s speed dial index. For example, if Joan’s speed dial index is 55, pressing  
the Up Arrow key followed by 55 will place a call to Joan.  
Note  
Assigning New Speed Dial Keys  
To add or edit a speed dial index for an existing contact:  
1. Press  
.
3 - 22  
   
Using the Basic Features of Your Phone  
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Edit soft key.  
5. Do one of the following:  
— Enter the next available speed dial index.  
— Delete the existing speed dial index by using  
, and then enter a  
new speed dial index.  
A valid speed dial index is any unused number from 1 to 9999.  
6. Press the Save soft key to accept your changes.  
7. Press  
to return to the idle screen.  
To assign a new speed dial key:  
1. Press and hold an unassigned  
.
A new empty entry in the contact directory is automatically opened  
allowing contact information to be added.  
2. (Optional.) Enter contact information.  
Use the 1/A/a soft key to select between numeric and upper/lower case  
alphanumeric modes.  
Use the Encoding soft key to access special characters in other languages.  
3. Enter a contact number.  
The number must be unique (not already in the directory).  
4. Change the Speed Dial Index field.  
The index can be any value between the next available index value and the  
maximum (value of 9999).  
3 - 23  
User Guide for the SoundPoint IP 670 Desktop Phone  
Polycom recommends that you assign speed dial index values consecutively.  
For example, if you assign the third Line Key to the speed dial index value “2”,  
assign the fourth Line Key to the speed dial index value “3”.  
5. Press the Save soft key to accept your changes.  
6. Press  
to return to the idle screen.  
Using Voice Mail  
Voice mail is an optional feature configured on the call server and may not be  
supported on your particular system. For more information, contact your system  
administrator.  
Note  
Screen options may vary with your application. Voice mail may be accessible with a  
single key press. Contact your system administrator about this option.  
You can access voice mail messages from your phone (if enabled). Your voice  
mail is saved in a centralized location.  
Your phone indicates the presence of new voice mail messages by a flashing  
Message Waiting Indicator LED on the front of the phone and a visual  
notification on the screen. If your phone has multiple lines, an individual line  
indicator icon indicates voice mail messages on that line.  
A stutter dial tone in place of normal dial tone indicates that one or more voice  
messages are waiting at the message center.  
To listen to voice messages:  
1. Press  
.
If multiple lines are configured on your phone, select the line to retrieve  
messages from.  
2. Follow voice or visual prompts on the screen to retrieve your messages.  
3 - 24  
 
Using the Basic Features of Your Phone  
Locking and Unlocking the Phone  
Locking your phone is a feature that your system may not support. For more  
information, see your system administrator.  
Note  
Your system administrator can set up your phone to automatically lock if it has  
remained idle for a certain period of time.  
Lock your phone to:  
•
•
•
Prevent unauthorized outgoing calls.  
Allow only authorized people to answer calls.  
Prevent people from viewing or modifying phone displays or information  
(for example, menus, directory lists, call records, and speed dial keys).  
When your phone is locked:  
•
You can only make an outgoing call to a number from a list of configurable  
authorized numbers.  
•
•
You have to enter a password to answer incoming calls.  
All keys and soft keys are disabled, except those that allow you to unlock  
the phone, make and authorized call, or redial a number.  
You unlock the phone by entering your user password. If your phone restarts  
for any reason while it is locked, it will be locked when the phone starts up  
again (unless your phone is configured to start up unlocked).  
When your phone is locked, the messages “This phone is locked” and  
“Authorized calls only” scroll on the status bar. Messages that were displayed  
before the phone was locked do not display.  
About Your User Password  
You are assigned a user password so you can answer calls from your locked  
phone and unlock the phone.  
Changing Your User Password  
By default, your user password is 123. Change your user password so it is  
unique to your phone.  
To change your user password:  
1. Press  
> Settings > Advanced.  
2. From the Password screen, enter your current user password and press  
the Enter soft key.  
3 - 25  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
Your user password will let you see certain items in the Advanced Settings menu.  
Note  
To see the full Advanced Settings menu, you need to enter the administrator  
password.  
3. From the Advanced screen, select Change User Password.  
4. From the Change User Password screen, enter your password  
information and press the Enter key.  
Locking and Unlocking Your Phone  
You can choose how you want your phone to handle incoming calls when it is  
locked. You can configure your phone to either allow incoming calls, or  
activate Do Not Disturb when it locks.  
To Lock your Phone:  
1. Press  
> Settings > Basic > Lock Phone.  
2. From the Lock Phone screen, select how you want incoming calls handled  
when your phone is locked.  
— Allow ringing when locked (default)- Your phone will ring if you  
have an incoming call. You can answer the call after entering your user  
password.  
— DND when locked - You will not receive indication of any incoming  
calls. Calls will go directly to voice mail (if enabled) and display in  
your Missed Calls list when you unlock the phone.  
Enabling DND when locked on shared lines disables ringing only. You will still see  
a visual notification of the call and have the option to answer it.  
Note  
Note  
3. Press the Lock soft key.  
Your phone is locked.  
Your phone may be set up so that you can quickly lock your phone by pressing the  
Lock soft key from the idle screen. If you do this, however, you cannot choose how  
to handle incoming calls. Your phone will use the default setting (Allow ringing when  
locked), or the last setting you selected.  
To unlock your phone:  
1. From the idle screen, press the Unlock soft key.  
3 - 26  
   
Using the Basic Features of Your Phone  
2. From the Unlock the Phone screen, enter your user password, and then  
press the Enter soft key.  
For information on your user password, including what to do if you forget  
it, see About Your User Password on page 3-25.  
The phone unlocks.  
Calling and Answering from a Locked Phone  
From a locked phone, anyone can dial the standard emergency number (for  
example, 911), and up to five authorized numbers that an administrator can set  
up. You cannot call any other numbers from a locked phone.  
If you set up your phone so you can answer incoming calls when it is locked,  
you can answer calls by first entering your user password.  
To call an authorized number from a locked phone:  
>> Do one of the following:  
— Press the New Call soft key. From the Place an Authorized Call screen,  
select the number you want to call, and then press the Dial soft key.  
The following screen shows an example of the Place an Authorized  
Call screen. Note that the three speed dial keys no the left are greyed  
out because they are all unauthorized numbers.  
or  
— Place a call to an authorized number by using the handset, headset or  
speakerphone. For information on using the handset, headset or  
speakerphone to place a call, see Placing Calls on page 3-2.  
The call is placed.  
To answer a call on a locked phone:  
1. While the phone rings, press the Answer key.  
2. From the Answer the Call screen, enter your password, and then press  
the Enter soft key.  
3 - 27  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
(If you press the Cancel soft key instead, the Answer the Call screen  
disappears and the incoming call window displays again).  
(For information on your user password, including what to do if your  
forget it, see About Your User Password on page 3-25).  
The call connects.  
Logging Into Phones  
If your system administrator has set up the User Login feature, you can view  
your personal phone settings from any phone in the organization. This means  
you can access your contact directory and speed dials, as well as other phone  
settings, even as you temporarily change work areas.  
If you change any settings while you’re logged in to a phone, the settings are  
saved and displayed the next time you log in to a phone. When you log out,  
your personal phone settings no longer display.  
You can log in to a phone by entering your user ID and password. Default  
passwords are preset at the factory to the numerals 123.  
If a phone is in the logged out state and requires a user login, you may be able to  
use the phone to place emergency calls to standard emergency numbers (such as  
911) and other pre-configured phone numbers. These numbers are configured by  
your administrator. For information on how to place authorized calls, see “Placing  
Calls from Phones that are in the Logged Out State” on page 40.  
Note  
If the User Login feature is set up on your organization’s phones, you’ll need  
to know how to:  
•
•
•
Log in to a phone to access your personal phone settings.  
Log out of a phone after you finish using it.  
Place a call to an authorized number from a phone that is in the logged out  
state and requires a user login.  
•
Change your user password.  
Logging In and Out of a Phone  
Depending if the User Login feature is enabled and required, you may or may  
not have to log in to the phone to use it. However, if you want to see your  
personal phone settings from the phone, you’ll have to log in. If you don’t log  
in, you’ll see the phone’s default phone profile.  
While logged in, you’ll have full access to your personal phone settings and  
your contact directory. After you log out of the phone, you’ll no longer be able  
to view this information on the phone.  
3 - 28  
     
Using the Basic Features of Your Phone  
After you use a phone, be certain to log out of the phone to prevent access to  
your personal settings.  
To log in to a phone:  
1
If the User Login screen is in view, go to step 2. If the User Login screen  
isn’t in view, do one of the following:  
— Press the Log in soft key.  
— Press the Menu key, then select Features > User Login > Log in.  
The User Login screen displays, as shown next.  
2
Enter your user ID and user password, then press the Log in soft key.  
If your login credentials are accepted, the phone updates to display your  
personal phone profile, and the home screen displays, as shown next.  
If you don’t know what your user ID and password are, ask your system  
administrator. Default passwords are preset at the factory to the numerals 123.  
However, your system administrator may have changed this for security  
reasons.  
If your credentials are not accepted, the message ‘User login failed’ is  
displayed, and the User Login screen displays again. If you need to confirm  
your credentials, ask your system administrator.  
To log out of a phone:  
1
From the home screen, do one of the following:  
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User Guide for the SoundPoint IP 670 Desktop Phone  
— Press the Log out soft key.  
— Press the Menu key, then select Features > User Login > Log out.  
The Logout screen displays with a confirmation message, as shown next.  
2
Press the Yes soft key.  
Your personal profile is no longer accessible, and the phone displays either the  
User Login screen for the next user login, or the default phone profile for  
anonymous users.  
Placing Calls from Phones that are in the Logged Out State  
If a phone doesn’t require a user login, you can use the phone to place calls to  
any number, even though the phone may be in the logged out state.  
If a phone requires a user login, you may be able to place calls to authorized  
numbers when the phone is in the logged out state. If your system  
administrator has set up emergency numbers on the phone, you can place calls  
to the standard emergency number (for example, 911) and up to five other  
authorized numbers. You won’t be able to call any other numbers until you log  
in to the phone.  
To place a call to an authorized number from a phone in the logged out state:  
1
Press the New Call soft key.  
The Place an Authorized Call screen displays, as shown next.  
3 - 30  
 
Using the Basic Features of Your Phone  
2
Select the number you want to call, then press the Select soft key or the  
Dial key.  
The call is placed.  
Changing Your User Password  
You can change your password from any phone that you’re logged in to.  
By default, user passwords are factory preset to the numerals 123. Your  
administrator can change this default password if needed. Polycom recommends  
that you change your password when you first log in to a phone. Your user ID is  
managed only by your administrator, meaning you cannot change it yourself.  
Note  
To change your user password:  
1
2
Log in to any phone on your network.  
From the home screen, press the Menu key, then select Features > User  
Login > Change User Login Password.  
The Change User Login Password screen displays, as shown next.  
3
Enter your old password and your new password twice, and then press  
the Enter soft key.  
The ‘User password changed’ message displays. Your password is  
changed.  
The next time you log in to a phone, you’ll need to enter this password.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
3 - 32  
4
Using the Advanced Features of Your  
Phone  
This chapter provides operating instructions for the advanced features of the  
Polycom® SoundPoint IP 670 phone. The topics include:  
•
•
•
•
•
•
•
•
Using Multiple Call Appearances  
Using Buddy Lists  
Recording a Call  
Playing Back a Recorded Call  
Broadcasting Messages Using Push-to-Talk and Group Paging  
Accessing Features with Your Login Credentials  
Updating Your Phone’s Configuration  
Restarting Your Phone  
To customize your phone, refer to Customizing Your Phone on page 2-1. To  
read about the phone’s basic features, refer to Using the Basic Features of Your  
Phone on page 3-1.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Using Multiple Call Appearances  
When multiple call appearances is set up, you can see information for more  
than one call at one time. For example, if you have an active call, you can see  
information for an incoming call as well.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
For example, the following figure shows an active call with Lauren Gates on  
line 3161.  
The following figure shows an incoming call from Jack Jones on the same line.  
To answer an incoming call when configured for multiple call appearances:  
>> Do one of the following:  
— Press  
or the Hold soft key to place the original call on hold.  
— Press  
to access the new call.  
Answer the incoming call.  
This original call is placed on hold and the incoming call becomes the  
active call.  
4 - 2  
Using the Advanced Features of Your Phone  
Your phone can display two call appearances at one time. If more than two  
calls are taking place on the same line, a counter displays on the display. Use  
the down arrow to access additional calls, or call appearances.  
To place an additional call on the same line, place the active call on hold, and  
then press the New Call soft key.  
Using Buddy Lists  
A buddy list is a list of users/devices whose status, or presence, you can  
monitor. Users update their presence setting (for example, “Be right back”,  
“Busy”, or “Out to lunch”), and you can view their status in real-time from  
your phone.  
Your phone can “watch” the status of up to eight other phones or 48 buddies.  
These other phones form your “buddy list”. Your phone displays the status of  
your buddies in real time. Your phone can be “watched” by up to eight other  
phones.  
Updating Your Presence Settings  
To view and change your presence settings:  
1. Do one of the following:  
— Press  
.
Select Features > Presence > My Status.  
— Press the MyStat soft key.  
2. Scroll through the list, and then press the Select soft key to select your  
new status.  
The phones watching your status will now display your new status.  
Presence information will also be sent to watching phones when you go  
off-hook or enable Do Not Disturb.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
Managing Buddies  
Manage your buddies by selecting the contacts whose presence you want to  
monitor. These contacts form your buddy status list. You add contacts to your  
buddy status list from your contact directory.  
To add or delete a contact from your buddy list:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Edit soft key.  
5. Scroll to the Watch Buddy field.  
6. Toggle to select Enabled.  
If Watch Buddy is enabled, the contact is added to your buddy list.  
If disabled (default), the contact is removed from your buddy list.  
7. Press the Save soft key to accept your changes.  
8. Press  
to return to the idle screen.  
To block or unblock a contact from your buddy list:  
1. Press  
.
2. Select Contact Directory.  
3. Scroll to highlight the contact.  
You can also use the * key to page up and the # key to page down.  
4. Press the Edit soft key.  
5. Scroll down to the Block Buddy field.  
6. Toggle to select Enabled.  
If Block Buddy is enabled, the contact cannot watch your phone.  
If disabled (default), the contact can watch your phone.  
7. Press the Save soft key to accept your changes.  
8. Press  
to return to the idle screen.  
4 - 4  
   
Using the Advanced Features of Your Phone  
Recording a Call  
Call Recording is an optional feature and may not be supported on your particular  
system. For more information, contact your system administrator.  
Note  
If the Call Recording and Playback feature is available and you plug a  
removable USB flash drive into the USB port on your SoundPoint IP 670  
(shown below), you can record active calls on your phone.  
Recordings are stored as .wav files on the USB flash drive. You can record up  
to 4 hours in one file. The approximate time remaining for recording (the free  
space on the USB flash drive) is shown on the graphic display.  
The Record soft key controls recording and is available:  
•
When there are one or more calls connected to your phone (you may need  
to press the More soft key to see it)  
•
•
•
During an active call  
When calls are on hold  
During a consultative transfer or conference call  
The Record soft key is not available:  
•
•
When there are no connected calls on your phone  
When you place a new call (to transfer or to conference)  
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User Guide for the SoundPoint IP 670 Desktop Phone  
•
When the phone prompts you to answer an incoming call  
If you put an active call on hold, recording pauses. Recording continues if the  
called party puts you on hold. Recording stops if all active calls end, no matter  
who ends the calls.  
If you press  
while recording, only the called parties are recorded.  
Tones and indications (for example, dialing of digits or ringing from another  
party’s phone) that occur before a call connects are not recorded. Local tones  
and indications (for example, DTMF tones when dialing) are not recorded.  
However, tones from another party’s phone may be recorded.  
You can start, pause, resume, and stop recording through the use of soft keys.  
All active calls that occur on your phone between the time you press the Start  
soft key and the Stop soft key are recorded, alternating in the same .wav file.  
For example, you place a call to party A and, after they answer, you start  
recording on October 4, 2007 at 11:22am. While speaking with party A, you get  
an incoming call. You put party A on hold and speak with party B. When you  
finish speaking with party B, you return to speaking with party A. While  
speaking with party A again, you get another incoming call. You put party A  
on hold and speak with party C. When you finish speaking with party C, you  
return to speaking with party A. You end your call with party A and recording  
stops. Your conversations with parties A, B, and C are all recorded in the same  
.wav file as follows:  
To properly remove the USB flash drive, end recording first, and then remove  
the device from the USB port. If you remove the USB device while recording,  
the file will be incomplete and will not playback later. There is also a small  
probability that the USB flash drive may be damaged.  
When you remove a USB flash drive, wait until the “Storage media removed”  
message dissapears before plugging in another one.  
4 - 6  
Using the Advanced Features of Your Phone  
For a list of supported USB devices, refer to Technical Bulletin 38084 Supported  
USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 phones  
available from  
http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical  
_Bulletins_pub.html  
You may be required by federal, state, and/or local laws to notify some or all called  
parties when you are recording (either one-party or all-party consent). Specific  
information about US state requirements can be found at http://www.rcfp.org/taping/  
. Telephone call recording regulations in other countries vary widely. Polycom  
recommends checking with the local government's telecommunications authority  
and government legal agencies.  
Note  
Other information that may useful can be found at:  
•
•
http://www.fcc.gov/cgb/consumerfacts/recordcalls.html  
http://www.privacyrights.org/fs/fs9-wrtp.htm  
This section includes information on:  
•
•
•
Recording Calls  
Recording Conferences  
Pausing and Resuming Recording  
To playback recorded calls, refer to Playing Back a Recorded Call on page 3-15.  
Recording Calls  
To record a call:  
1. During a call, press the More soft key.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
2. Press the Record soft key.  
3. To start recording, press the Start soft key.  
“*R*” appears on the graphic display while the phone records.  
If you press the Back soft key, you can access the top-level soft keys (for  
example, Hold, EndCall, Trnsfer, and Confrnc). You must navigate back  
(using the More and Record soft keys) to again access the Stop and Pause  
soft keys.  
4. Stop recording in one of the following ways:  
— Press the Stop soft key.  
— Hang-up or end the active call.  
Recording Conferences  
You can record conference calls in the same way as other calls with the  
following exceptions:  
•
All parties in a conference call are recorded. If one of the conference parties  
presses , they are not recorded.  
•
When all parties in a conference call are put on hold together, recording is  
paused. You can place or answer other calls, which will be recorded in the  
same file. When the conference call is resumed, recording of the  
conference resumes.  
4 - 8  
 
Using the Advanced Features of Your Phone  
Pausing and Resuming Recording  
You can pause recording by pressing the Pause soft key. When you press the  
Resume soft key, recording continues with the same .wav file.  
To pause a recording:  
>> Press the Pause soft key.  
“*P*” appears when you pause recording.  
To resume a recording:  
>> Press the Resume soft key.  
“*R*” appears when you restart recording.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
Playing Back a Recorded Call  
Call Playback is an optional feature and may not be supported on your particular  
system. For more information, contact your system administrator.  
Note  
If the Call Recording and Playback feature is available, and a removable USB  
flash drive is plugged into the USB port of your SoundPoint IP 670, you can  
play back calls that you recorded on your phone.  
You can browse the recorded files, stored as .wav files on the USB flash drive.  
You can also open, rename, and delete the recorded files.  
You can play, pause, resume, and stop recording through the use of soft keys.  
Playback occurs in real time. Pressing  
of the receiver audio during playback.  
adjusts the volume  
Playback stops if you press the Exit soft key,  
,
,
, or  
.
If the handset is off-hook when you press the Play soft key, you will hear audio  
through the handset. If the handset is on-hook when you press the Play soft  
key, you will hear audio through the speaker. If the handset is on-hook,  
pressing  
is the same as pressing the Play soft key, and pressing  
again is the same as pressing the Exit soft key. If you lift the handset while you  
are listening through the speaker, you will now hear the audio through the  
handset.  
You cannot start playback while a call is in progress or if you have placed a  
call. The message “Active call. Action aborted.” appears in either case. If all  
calls are on hold, you can start playback. If you press  
on the selected call  
or the particular line key for the held call, playback stops and the call resumes.  
You cannot place a call while playback is in progress using the dial pad.  
However, you can place a call using a speed dial key or line key. You can  
answer calls while playback is in progress (refer to Answering a Call While  
Playing Back Recorded Calls on page 4-13).  
You can also playback recorded files on other devices, such as a computer  
using an application capable of playing .wav files.  
If an error occurs while playback is in progress, playback stops. If you remove  
the USB flash drive during recording, recording stops and the message “USB  
device removed unsafely. Playback cancelled.” appears.  
4 - 10  
 
Using the Advanced Features of Your Phone  
Polycom recommends that you do not remove the USB flash drive while playing  
back files. There is a small probability that the USB flash drive itself may be  
damaged by this action.  
This section includes information on:  
•
•
•
Browsing Recorded Calls  
Playing Back Recorded Calls  
Answering a Call While Playing Back Recorded Calls  
Browsing Recorded Calls  
To browse the recorded files:  
1. Press  
.
2. Select Features > Removable Storage Media > Browse Recordings...  
You can rename, delete, or open and open the selected .wav file by  
pressing the Rename, Delete, or Open soft keys.  
3. Press  
to return to the idle display.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
Playing Back Recorded Calls  
To playback a call:  
1. Follow the steps above to open the desired recording.  
The filename you selected appears on the graphic display. The length of  
the file (in hours, minutes, and seconds) and the size of the file also appear.  
2. Press the Play soft key.  
“Playing” appears on the graphic display. The position indicator (in  
hours, minutes, and seconds) above the progress bar changes as the file  
plays back in real time.  
(Optional.) Press the Pause soft key to pause the file playback.  
(Optional.) Press the Resume soft key to resume playback of the file.  
4 - 12  
 
Using the Advanced Features of Your Phone  
3. Press the Exit soft key to stop playing back the file.  
To play the file from the beginning, press Exit and repeat the steps.  
4. Press  
to return to the idle display.  
Answering a Call While Playing Back Recorded Calls  
If you are playing back a file and an incoming call arrives, playback pauses and  
the phone rings.  
To answer a call using the speakerphone:  
>> Do one of the following:  
— Press  
.
— If you were listening to the file through the phone’s speaker, press the  
line key for the incoming call.  
— If you were listening to the file through the phone’s speaker, press  
, and then press the Answer soft key.  
When the call ends, the idle display appears.  
To answer a call using the handset:  
>> Do one of the following:  
— Lift the handset.  
If you were listening to the file through the handset, hang up the  
handset, and then pick it up again.  
— If you were listening to the file through the handset, press the line key  
for the incoming call.  
— If you were listening to the file through the handset, press  
, and then press the Answer soft key.  
When the call ends, the idle display appears.  
To answer a call using the headset:  
>> Do one of the following:  
— Press  
.
— If you were listening to the file through the headset, press the line key  
for the incoming call.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
— If you were listening to the file through the headset, press  
, and then press the Answer soft key.  
If you are using a digital headset with an answer button or an analog headset with a  
electronic switch, use those to answer the incoming call.  
Note  
When the call ends, the idle display appears.  
If you decide to reject the incoming call, press the Resume soft key, and  
playback will resume. For more information, refer to Playing Back Recorded  
Calls on page 4-12.  
Broadcasting Messages Using Push-to-Talk and Group  
Paging  
The Group Paging and Push-to-Talk (PTT) features enable you to broadcast a  
message to as many people as have subscribed to a channel or have been  
placed in a group. Your system administrator can set up both features on your  
phone.  
Group Paging mode enables you to broadcast a one-way announcement to  
people subscribed to a paging group. The people receiving the announcement  
can’t respond to the message.  
PTT mode enables you to broadcast a message to people subscribed to a  
channel. The people receiving the message can respond to the message by  
broadcasting a message over the same channel. In this way, PTT is a  
collaborative broadcast mode.  
Your system administrator can define up to 25 Paging Groups (for Group  
Paging mode) or Channels (for PTT mode). Your system administrator may  
assign a label to each group or channel that easily identifies the phones in the  
group or channel (for example, All, HR Dept, Shipping Staff, or Executives).  
Each group or channel will have one of the following priorities:  
•
Normal (for Groups/Channels 1-23)—Broadcasts sent to  
Groups/Channels 1 to 23 are considered Normal broadcasts. When a  
phone receives more than one Normal broadcast, the first broadcast  
received is accepted, and all others are ignored (not played and not  
stored). By default, all phones receive broadcasts sent to Group/Channel  
1.  
•
Priority (for Group/Channel 24)—Broadcasts sent to Group/Channel 24  
are considered Priority broadcasts. All phones receive Priority broadcasts  
unless Do Not Disturb is enabled. If a phone receives a Priority broadcast  
while an Emergency broadcast is already playing, the Priority broadcast is  
4 - 14  
 
Using the Advanced Features of Your Phone  
placed on hold. Phones play Priority broadcasts at the phone’s current  
audio level.  
•
Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel  
25 are considered Emergency broadcasts. All phones receive Emergency  
broadcasts (even if Do Not Disturb is enabled), and play them  
immediately. By default, phones play Emergency broadcasts at the highest  
audio level. The audio level will return to normal for subsequent  
non-Emergency broadcasts.  
Push-to-Talk Mode  
Your phone may be enabled to operate in a broadcast mode called  
Push-to-Talk (PTT). In PTT mode, you broadcast messages on a specific  
channel. In order to send and receive PTT broadcasts on certain channels, you  
have to subscribe to those channels.  
PTT broadcasts are collaborative: you can transmit messages and listen to  
replies.  
Sending and Receiving PTT Broadcasts  
To send and receive PTT broadcasts, you need to subscribe to certain channels.  
By default, you’re subscribed to Channels 1, 24 (the Priority channel), and  
25 (the Emergency channel). This means that:  
•
•
You can send PTT broadcasts on Channels 1, 24, and 25.  
You’ll receive PTT broadcasts sent on Channels 1, 24, and 25.  
When you end a PTT broadcast, the channel remains open and enters a waiting  
period. This waiting period gives people who received the broadcast a chance  
to respond. If no one responds within the waiting period, the channel closes.  
Sending PTT Broadcasts  
If you send a PTT broadcast without specifying a channel, it’s automatically  
transmitted on the default channel. Channel 1 is the default channel that all  
broadcasts transmit on, if no channel is specified for a broadcast.  
You can change your default channel to any channel you want (see Updating  
the Default Channel on page 4-19). If you change your default channel, you’ll  
become subscribed to that channel automatically. To subscribe to a channel,  
see Updating Channel Subscriptions on page 4-20).  
4 - 15  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
To send a PTT broadcast:  
1. Press the Talk soft key to select a channel to broadcast on.  
To automatically send a PTT broadcast on the default channel, press and hold the  
Talk soft key, and then go to step 4.  
Note  
2. From the PTT Channels List screen, select the channel to send the  
broadcast on (as shown next).  
The list displays the default channel, the most recent channel you sent a  
broadcast on, and other channels you can broadcast on.  
In the above example, the default channel is 1, the recent channel is 1, the  
Emergency channel is 25, and the Priority chnnael is 24.  
4 - 16  
Using the Advanced Features of Your Phone  
3. To start the broadcast, press and hold the Talk soft key. (You need to  
press the Talk soft key throughout the entire broadcast.)  
You’ll hear a ‘transmitting’ beep, and then the phone displays the channel  
you are using (‘To:Teachers (Channel 18)’, as shown next).  
4. Start talking.  
If you release the Talk soft key while you’re sending the broadcast, the broadcast  
temporarily stops and enters a 10 second ‘Waiting’ period. During this period, the  
channel remains open to give people a chance to reply. At any time during the  
waiting period, you can resume your broadcast by pressing and holding the Talk  
soft key. If no one broadcasts during the waiting period, the channel closes and the  
broadcast ends.  
Note  
5. When you finish your broadcast, do one of the following:  
—Release the Talk soft key. The broadcast temporarily stops and enters a  
10-second waiting period to allow others to reply, or you to resume  
the broadcast. If no one responds during a waiting period, the channel  
closes and the broadcast ends.  
—Press the End PTT soft key. The broadcast temporarily stops and enters  
a 10-second waiting period to allow others to reply. If there are no  
replies, the channel closes and the braodcast ends. After you tap the  
End PTT soft key, you can immediately initiate another broadcast on  
another channel, even if the previous broadcast is still in its waiting  
period.  
Receiving PTT Broadcasts  
To receive a broadcast sent on a particular channel, you need to be subscribed  
to that channel. To subscribe to a channel, see Updating Channel Subscriptions  
on page 4-20.  
How you receive a PTT broadcast depends on the broadcast priority, whether  
you’re in an active call, or if you’re allowed to receive broadcasts during active  
calls.  
4 - 17  
User Guide for the SoundPoint IP 670 Desktop Phone  
You’ll receive broadcasts on the channels you’re subscribed to as well as  
Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If  
you’ve enabled Do Not Disturb on your phone, you’ll only receive Emergency  
broadcasts. Non-emergency broadcasts won’t display or play on your phone.  
When a broadcast ends, your phone emits an ‘end of transmission’ beep and  
enters a 10 second waiting period. During this period, you can respond to the  
broadcast (see Replying to PTT Broadcasts on page 4-18).  
Receiving PTT Broadcasts When You’re Not in an Active Call  
If you receive a broadcast and you’re not in an active call, the broadcast  
displays in the center of your screen and immediately plays, regardless of the  
broadcast priority.  
Receiving PTT Broadcasts During Active Calls  
How you handle a broadcast when you’re in an active call depends on the  
broadcast priority and if you’re allowed to receive a broadcast when you’re in  
an active call.  
If the broadcast isn’t a Priority or Emergency page:  
•
If your phone is allowed to receive broadcasts during active calls, the  
broadcast displays in the inactive call group as an active broadcast (as  
shown next) and immediately plays. You’ll hear both the original call and  
the broadcast. To listen to only the broadcast, hold or end the call.  
•
If your phone isn’t allowed to receive broadcasts during active calls, the  
broadcast displays as a Pending broadcast. To listen to the broadcast, hold  
or end the call, or select the broadcast, and press the Accept soft key.  
If it’s a Priority or Emergency broadcast, the broadcast displays in the inactive  
call group as an active broadcast and immediately plays. You’ll hear both the  
original call and the broadcast. To listen to only the broadcast, hold or end the  
call.  
Replying to PTT Broadcasts  
When a broadcast ends, you have a chance to respond to it before the channel  
closes.  
When a broadcast ends, the broadcast enters a 10 second waiting period  
(as shown next). During this period, the channel remains open to receive or  
send additional broadcasts.  
During a waiting period, you can press and hold the Talk soft key and talk to  
all the people listening on the channel. When you finish talking, release the  
Talk soft key. The broadcast will enter another waiting period until someone  
broadcasts again. If no activity occurs within the waiting period, the channel  
closes and no more broadcasts can take place.  
4 - 18  
Using the Advanced Features of Your Phone  
Ending PTT Broadcasts  
You can end a PTT broadcast by releasing the Talk soft key, or by tapping the  
End PTT soft key. After you end a broadcast, the channel remains open so  
others can respond.  
If you release the Talk soft key without pressing the End PTT soft key:  
•
You can resume the broadcast by pressing and holding the Talk soft key  
(if the broadcast is in a wait period).  
•
You can’t initiate another broadcast on another channel until the waiting  
period ends.  
If you press the End PTT soft key:  
•
•
You can’t resume the broadcast by pressing and holding the Talk soft key.  
You can immediately initiate another broadcast on another channel.  
Adjusting the Volume of PTT Broadcasts  
You can adjust the volume of PTT broadcasts while they play. During a  
broadcast, press either Volume Up or Volume Down to raise or lower the  
volume of the broadcast.  
If you adjust the volume of a non-emergency broadcast, your phone retains the  
adjusted volume for all subsequent non-emergency broadcasts. However,  
even though you can adjust the volume of an Emergency broadcast, the  
adjusted volume won’t be retained for subsequent Emergency broadcasts. All  
Emergency broadcasts play at the same volume, until you adjust it.  
Changing Where Broadcasts are Played  
While you send a broadcast, you can pick up the handset or press the  
Speakerphone or the Headset key and continue speaking. You can also press  
the Microphone Mute key to mute your audio so that the people receiving  
your broadcast won’t hear anything. This behavior is similar to a phone call.  
When you listen to a broadcast, you can pick up the handset or press  
Speakerphone or the Headset key and continue listening to the broadcast.  
Updating the Default Channel  
If you don’t select a channel to broadcast on, your broadcast will automatically  
transmit on the default channel, Channel 1. If you want, you can change the  
default channel.  
The default channel is automatically used when you initiate a broadcast by  
pressing and holding the Talk soft key.  
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User Guide for the SoundPoint IP 670 Desktop Phone  
To update the default channel:  
1. Press  
, then select Settings > Basic > Preferences >  
Paging/PTT Configuration > PTT Push to Talk.  
2. Press the Edit soft key.  
3. Enter the new default channel.  
4. Press the Ok soft key.  
Updating Channel Subscriptions  
You can subscribe to any channel that has been enabled by the system  
administrator and appears in your channels list. When you subscribe to a  
channel, you can send and receive PTT broadcasts on that channel.  
To subscribe to additional PTT channels:  
1. Press  
, then select Settings > Basic > Preferences >  
Paging/PTT Configuration > PTT Push to Talk.  
2. From the PTT Channel Configuration screen, use the down arrow key to  
locate Channels Subscriptions, then press the Select soft key.  
3. From the Channels Subscriptions screen, use the down arrow key to  
select a channel to subscribe to, then press the Edit soft key.  
4. Use the left or right arrow keys to select Yes, then press the Ok soft key.  
By default, you’re subscribed to Channels 1, 24, and 25.  
Allowing PTT Broadcasts to Play During Active Calls  
The Accept While Busy option allows PTT broadcasts to come in as active calls  
(if enabled) as Pending (if disabled). A Pending page displays as if it were held.  
If enabled, a PTT broadcast will interrupt telephone calls and you’ll hear the  
audio of both the telephone call and the PTT broadcast. The party on the other  
end of the telephone call cannot hear the PTT broadcast unless that party has  
also enabled Accept While Busy.  
If disabled, the incoming PTT broadcasts won't disrupt the phone call, and you  
won't hear the broadcast. To hear the PTT broadcast, select the broadcast and  
press the Select soft key (the phone call will automatically be held). Or, hold  
or end the phone call.  
4 - 20  
Using the Advanced Features of Your Phone  
To allow or disallow PTT broadcasts to play during an active call:  
1. Press  
, then select Settings > Basic > Preferences >  
Paging/PTT Configuration > PTT Push to Talk.  
2. From the PTT Channel Configuration screen, use the down arrow key to  
locate Accept While Busy, then press the Select soft key.  
3. From the Accept While Busy screen, use the left or right arrow key to  
select Enabled or Disabled, then press the Ok soft key.  
The default setting is Disabled. When enabled, your phone will accept and  
play broadcasts while you’re in an active call. When disabled, your phone  
won’t play broadcasts while you’re in a call, but will hold them as Pending  
instead.  
Group Paging Mode  
Your phone may be enabled to operate in a broadcast mode called  
Group Paging mode. In this mode, you broadcast one-way announcements to  
a specified group of phones, called a Paging Group. In Group Paging mode,  
users must subscribe to Paging Groups to send and receive pages.  
Sending and Receiving Pages  
To send and receive pages, you need to subscribe to certain Paging Groups. By  
default, you’re subscribed to Paging Groups 1, 24, and 25. This means that:  
•
•
You can send pages to Paging Groups 1, 24, and 25.  
You’ll receive pages sent to Paging Groups 1, 24, and 25.  
Sending Pages  
By default, when you send a group page, it’s automatically sent to  
Paging Group 1. This is your default paging group.  
You can change your default paging group to any group you want (see  
Updating the Default Paging Group on page 4-24). If you change your default  
paging group, you’ll become subscribed to that paging group automatically.  
To subscribe to a paging group, see Updating Paging Group Subscriptions on  
page 4-25.  
4 - 21  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
To send a page:  
1. To send a page, press the Paging soft key.  
To automatically send a page to the default paging group, press the Paging soft  
key.  
Note  
2. From the Paging Groups List screen, select the paging group to send the  
page to (as shown next).  
The list displays the default paging group, the most recent group you  
paged, and other paging group that you can page.  
In the above example, the default paging group is Group 6, the recent  
paging group is Group 1, the Priority group is 24, and the Emergency  
group is 25.  
3. To start the page, press the Page soft key.  
4 - 22  
Using the Advanced Features of Your Phone  
Just before the page starts, you’ll hear an alert tone, and then the page  
starts (as shown next).  
4. Start talking.  
5. To end the page, press the End Page soft key.  
Receiving Pages  
To receive a page sent to a particular paging group, you need to be subscribed  
to that group. To subscribe to a paging group, see Updating Paging Group  
Subscriptions on page 4-25.  
How you receive a page depends on the priority of the page, whether you’re  
in an active call, or if you’re allowed to receive a page during an active call.  
You’ll receive pages on the paging groups you’re subscribed to as well as  
Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled  
Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages  
won’t display or play on your phone.  
Receiving Pages When You’re Not in an Active Call  
If you receive a page and you’re not in an active call, the page displays in the  
center of your screen and immediately plays, regardless of the paging priority.  
While a page plays, you can:  
•
•
•
Hold the page.  
End the page. This ends the page at your phone only.  
Place a new call.  
Receiving Pages During Active Calls  
How you handle a page when you’re in an active call depends on the page  
priority and if you’re allowed to receive a page when you’re in an active call.  
If the page isn’t a Priority or Emergency page:  
•
If your phone is allowed to receive pages during active calls, the page  
displays in the inactive call group as an active page and immediately  
plays. You’ll hear both the original call and the page. To hear only the  
page, hold or end the call.  
4 - 23  
User Guide for the SoundPoint IP 670 Desktop Phone  
•
If your phone isn’t allowed to receive pages during active calls, the page  
displays as a Pending page. To listen to the page, select the page and press  
the Select soft key. Or, hold or end the call.  
You can listen to the page by resuming it. This will place the active call on  
hold.  
If it’s a Priority or Emergency page, the page displays in the inactive call group  
as an active page and immediately plays. You’ll hear both the original call and  
the page. To hear just the page, hold or end the call.  
Adjusting the Volume of Pages  
You can adjust the volume of pages while they play. During a page, press  
either Volume Up or Volume Down to raise or lower the page volume.  
If you adjust the volume of a non-emergency page, your phone will use the  
adjusted volume for subsequent non-emergency pages. However, if you  
adjust the volume of an Emergency page, your phone won’t use the adjusted  
volume for subsequent Emergency pages. All Emergency pages play at the  
same volume, until you adjust it.  
Changing Where Pages are Played  
While you send a page, you can pick up the handset or press Speakerphone  
or the Headset key and continue speaking. You can also press the Microphone  
Mute key to mute your audio so that the people receiving your page won’t  
hear anything. This behavior is similar to a phone call.  
An incoming page plays from the speakerphone by default. If you lift the  
handset or press the Headset key, you’ll hear a dial tone.  
Your system administrator can change your phone’s configuration so that you can  
change where the page plays: the speakerphone, headset, or handset.  
Note  
Updating the Default Paging Group  
If you don’t select a group to send your pages to, your page will automatically  
go to the default paging group, Group 1. If you want, you can change the  
default paging group.  
To update the default Paging Group:  
1. Press  
, then select Settings > Basic > Preferences >  
Paging/PTT Configuration > Group Paging.  
2. From the Group Paging Configuration screen, press the Edit soft key.  
The default paging group is 1.  
4 - 24  
Using the Advanced Features of Your Phone  
3. Enter the number of the new default paging group, then press the Ok soft  
key.  
Updating Paging Group Subscriptions  
By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that  
you can send pages to and receive pages sent to these groups. You can change  
which groups you are subscribed to. However, you can’t disable your  
subscriptions to Paging Groups 24 and 25.  
To update your Paging Group subscriptions:  
1. Press  
, then select Settings > Basic > Preferences >  
Paging/PTT Configuration > Group Paging.  
2. From the Group Paging Configuration screen, use the down arrow key to  
locate Groups Subscriptions, then press the Select soft key.  
3. From the Group Subscription screen, use the down arrow key to select a  
group to subscribe to, then press the Edit soft key.  
For example, you may want to enable subscriptions to Paging Group 6, so  
you’ll be able to send pages to, and receive pages sent to, this group.  
4. Use the left or right arrow keys to select Yes, then press the Ok soft key.  
By default, you’re subscribed to Channels 1, 24, and 25.  
Allowing Pages to Play During Active Calls  
The Accept While Busy option allows pages to come in as active calls (if  
enabled) or Pending (if disabled). A Pending page displays as if it were held.  
If enabled, a page will interrupt telephone calls and you’ll be able to hear the  
audio of both the telephone call and the page. The party on the other end of the  
telephone call cannot hear the page unless that party has also enabled  
Accept While Busy.  
If disabled, the incoming page won't disrupt the phone call, and you won't  
hear the page. To hear the page, select the page and press the Select soft key  
(the phone call will automatically be held). Or, hold or end the phone call.  
To allow or disallow pages to play during an active call:  
1. Press  
, then select Settings > Basic > Preferences >  
Paging/PTT Configuration > Group Paging.  
2. From the Group Paging Configuration screen, use the down arrow key to  
locate Accept While Busy, then press the Edit soft key.  
4 - 25  
User Guide for the SoundPoint IP 670 Desktop Phone  
3. From the Accept While Busy screen, use the left or right arrow key to  
select Enabled or Disabled, then press the Ok soft key.  
The default setting is Disabled. When enabled, your phone will accept and  
play pages while you’re in an active call. When disabled, your phone won’t  
play pages while you’re in a call, but will hold them as Pending instead.  
Accessing Features with Your Login Credentials  
Your system administrator may assign you login credentials—a domain, user  
name, and password.  
If there is a problem with your login credentials, you won't be able to access  
the feature on your phone. When your phone has incorrect login credentials,  
the message ‘Login Credentials failed.’ displays on the screen. You must  
re-submit your login credentials.  
To re-submit or enter your login credentials:  
1. Press  
, then select Settings > Basic> Login Credentials.  
The Login Credentials Domain screen displays.  
2. Enter the domain, user name, and password, then press the Submit soft  
key.  
Updating Your Phone’s Configuration  
Your phone can often accept a new configuration without requiring a restart.  
To update the phone’s configuration:  
1. Press  
.
4 - 26  
       
Using the Advanced Features of Your Phone  
2. Select Settings > Basic > Update Configuration.  
“Are you sure?” appears on the screen.  
3. If you still want to update the configuration, press the Yes soft key.  
The configuration is updated. On occasion, your phone may restart  
depending on which configuration parameters have changed.  
4. If the phone did not restart, press  
to return to the idle screen.  
Restarting Your Phone  
In rare cases, your system administrator may ask you to restart your phone to  
assist in troubleshooting. It is sometimes possible to restore normal operation  
to a malfunctioning phone without restarting it. Your system administrator  
may want to perform diagnostics on the phone before restarting it, contact  
them before restarting the phone and losing current status information.  
Do not restart your phone to upload a new configuration. Instead, refer to Accessing  
Features with Your Login Credentials on page 3-30.  
Note  
Note  
Call lists are automatically cleared when you restart the phone.  
To restart the phone:  
1. Press  
.
2. Select Settings > Basic > Restart Phone.  
“Are you sure?” appears on the screen.  
3. If you still want to restart your phone, press the Yes soft key.  
The restart process begins. The process ends when the idle screen appears.  
4 - 27  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
4 - 28  
5
Using the SoundPoint IP Color  
Expansion Module  
This chapter provides basic installation and operating instructions and  
information for obtaining the best performance with the Polycom®  
SoundPoint IP Color Expansion Module.  
Each SoundPoint IP Color Expansion Module enhances the user interface of  
the SoundPoint IP 670 phone with a high-resolution graphic display and 14  
Line Keys that can be automatically configured as a line, call appearance,  
speed dial, or busy lamp field. Up to three SoundPoint IP Color Expansion  
Modules can be connected to the SoundPoint IP 670 phone to provide a  
productivity-enhancing solution for users who manage and monitor multiple  
simultaneous telephone calls on a daily basis.  
This topics include:  
•
•
•
•
•
•
•
•
Connecting the SoundPoint IP Color Expansion Module  
Features of the SoundPoint IP Color Expansion Module  
Adjusting the Display Contrast  
Adjusting the Backlight Intensity  
Placing Calls  
Answering Calls  
Assigning Speed Dial Keys  
Using the Busy Lamp Field  
To customize your phone, refer to Customizing Your Phone on page 2-1. To  
read about the phone’s basic features, refer to Using the Basic Features of Your  
Phone on page 3-1. To read about the phone’s advanced features, refer to  
Using the Advanced Features of Your Phone on page 4-1.  
If you require additional information or assistance with the Color Expansion  
Module, contact your system administrator.  
5 - 1  
     
User Guide for the SoundPoint IP 670 Desktop Phone  
Connecting the SoundPoint IP Color Expansion Module  
This section describes how to attach the SoundPoint IP Color Expansion  
Module to your SoundPoint IP 670 phone. You can attach up to three  
SoundPoint IP Color Expansion Modules.  
To connect a SoundPoint IP Color Expansion Module to your phone:  
1. Remove the rubber plug from the SoundPoint IP 670 or the SoundPoint  
IP Color Expansion Module.  
Menu  
Messages  
ABC  
DEF  
1
2
3
Do Not Disturb  
GHI  
JKL  
MNO  
4
5
6
2. Align the SoundPoint IP Color Expansion Module at the top of the groove  
lines on the SoundPoint IP 670 phone and slide it downwards until it  
clicks into position.  
s
Menu  
ns  
Messages  
Do Not Disturb  
ABC  
DEF  
1
2
3
e
GHI  
JKL  
MNO  
4
5
6
3. Connect the base stand by aligning the two protrusions on the stand to  
the holes on the back of the Color Expansion Module and snap it into  
place.  
For each SoundPoint IP Color Expansion Module that you want to add, repeat  
steps 1 to 3.  
5 - 2  
 
Using the SoundPoint IP Color Expansion Module  
Features of the SoundPoint IP Color Expansion Module  
The features of the SoundPoint IP Color Expansion Module are:  
Item  
Description  
1
Power Contact  
Not visible when you connect the  
SoundPoint IP Color Expansion  
Module to the phone. Power  
automatically transfers from the host  
phone to the SoundPoint IP Color  
Expansion Module(s) upon  
connection. You can plug in and  
unplug the units at any time  
2
Line/Speed Dial Keys  
Use these keys to activate up to 47  
lines or speed dials that can be  
assigned to your phone.  
5 - 3  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
Item  
Description  
3
Line Indicators  
Individual multi-color LEDs display  
the dynamic call state and remote  
user status (busy lamp field [BLF] and  
presence). The mapping is:  
Solid green—An active call is in  
progress.  
Fast flashing green—There is an  
incoming (ringing) call.  
Flashing green—Another party has  
put you on hold.  
Flashing red—The call is on hold.  
Solid red—The line is busy remotely  
(shared lines).  
4
5
Graphic Display  
Infrared Lens  
Shows information about lines or  
speed dials.  
Facilitates communications to the  
host phone and other Expansion  
Modules.  
Adjusting the Display Contrast  
To adjust the display contrast on a SoundPoint IP Color Expansion Module,  
refer to Changing the Display Contrast on page 2-2.  
Adjusting the Backlight Intensity  
To adjust the backlight intensity on a SoundPoint IP Color Expansion Module,  
refer to Changing the Backlight Intensity on page 2-3.  
5 - 4  
   
Using the SoundPoint IP Color Expansion Module  
Placing Calls  
When you connect a SoundPoint IP Color Expansion Module to your phone,  
you can place a call using one of the Line Keys.  
To place a call using a SoundPoint IP Color Expansion Module Line Key:  
>> Press the assigned  
directly opposite the number on the  
graphic display.  
For more information on placing a call, refer to Placing Calls on page 3-2.  
Answering Calls  
When you connect a SoundPoint IP Color Expansion Module to your phone,  
you can answer a call using one of the Line Keys.  
To answer a call using a SoundPoint IP Color Expansion Module Line Key:  
>> Press the assigned  
directly opposite the line with the fast  
flashing green LED indicator.  
For more information on answering a call, refer to Answering Calls on page  
3-4.  
Assigning Speed Dial Keys  
You can associate contacts with Line Keys on the SoundPoint IP Color  
Expansion Module for single touch dialing of frequently used numbers. Speed  
Dial entries are consecutively placed next to assigned Line Keys.  
5 - 5  
     
User Guide for the SoundPoint IP 670 Desktop Phone  
For example, in the figure below, press the fourth Line Key to dial home.  
To assign a new speed dial key:  
1. Press and hold an unassigned  
.
A new empty entry in the contact directory is automatically opened  
allowing contact information to be added.  
2. Press the More soft key.  
3. Press the Add soft key.  
4. (Optional.) Enter contact information  
Use the 1/A/a soft key to select between numeric and upper/lower case  
alphanumeric modes.  
Use the Encoding soft key to access special characters in other languages.  
5. Enter a contact number.  
The number must be unique (not already in the directory).  
6. Change the Speed Dial Index field.  
It is automatically assigned to the next available index value. You may  
instead enter any unused speed dial number from 1 to 9999.  
Polycom recommends that you assign speed dial index values consecutively.  
For example, if you assign the third Line Key to the speed dial index value “2”,  
assign the fourth Line Key to the speed dial index value “3”.  
5 - 6  
Using the SoundPoint IP Color Expansion Module  
7. Press the Save soft key to accept your changes.  
8. Press to return to the idle screen.  
For more information on assigning speed dial keys, refer to Assigning Speed  
Dial Keys on page 3-22.  
Using the Busy Lamp Field  
The busy lamp field (BLF) feature allows you to monitor the hook status and  
remote party information of other users through the BLF LED indicators and  
display on the SoundPoint IP 670 phone with the attached Color Expansion  
Module. For more information, contact your system administrator.  
The following figure shows the busy status of other users (for example, Louis,  
Jack, Don, William, Milton, and Z are busy on the phone):  
For more information, refer to “Quick Tip 37381: Enhanced BLF“ at  
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T  
echnical_Bulletins_pub.html .  
5 - 7  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
5 - 8  
6
Troubleshooting Your Phone  
This chapter contains general troubleshooting information to help you solve  
any problems you might encounter when you use your Polycom® SoundPoint  
IP 670 phone. The tables in this chapter list possible trouble symptoms, the  
likely causes of these problems, and the recommended corrective actions to  
take. The topics include:  
•
•
•
•
•
•
•
Power and Startup  
Controls  
Access to Screens and Systems  
Audio  
Calling  
Displays  
Productivity Suite  
To obtain more detailed troubleshooting information, you can access certain  
menus on your phone that test your phone hardware. For more information,  
see Testing Phone Hardware on page 6-7.  
If you require additional assistance, contact your system administrator.  
Before restarting your phone, contact your system administrator. They may want to  
troubleshoot your phone in more detail before restarting it and losing current status  
information.  
Note  
6 - 1  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
Power and Startup  
Symptom  
Problem  
Corrective Action  
There are power issues.  
The SoundPoint IP 670 phone  
has no power.  
Do one of the following:  
•
Check if the phone is properly plugged  
into a functional AC outlet.  
•
If using PoE, check that the ethernet  
cable is properly plugged into the  
phone and the outlet port. Contact  
your system administrator to ensure  
that you are using a powered port,  
enabled for PoE.  
•
•
•
Make sure that the phone isn't  
plugged into a plug controlled by a  
light switch that is off.  
If the phone is plugged into a power  
strip, try plugging it directly into a wall  
outlet instead.  
Try the phone in another room where  
the electricity is known to be working  
on a particular outlet.  
Controls  
Symptom  
Problem  
Corrective Action  
The dial pad does not work.  
The dial pad on the SoundPoint  
IP 670 phone does not respond.  
Do one of the following:.  
•
•
•
Verify that the phone is unlocked (the  
information status should not read  
“This Phone is Locked”.  
Check to make sure the phone is  
turned on (check display, other keys,  
lights, try to place a call).  
Contact your system administrator.  
6 - 2  
   
Troubleshooting Your Phone  
Access to Screens and Systems  
Symptom  
Problem  
Corrective Action  
Do one of the following:  
There is no response when you  
press a feature key.  
The SoundPoint IP 670 phone is  
not in an active state.  
•
•
Press the keys more slowly.  
To confirm that the line is active, press  
the Menu key, and then select Status  
> Lines > Line Information. From the  
Line Information page, verify that your  
phone line is registered.  
•
Contact your system administrator.  
The screen shows “Network Link  
is Down”.  
The LAN cable is not properly  
connected.  
Do one of the following:  
•
•
•
Check termination at the switch or hub  
(furthest end of the cable from the  
phone).  
Check that the switch or hub is  
operational (flashing link/status lights)  
or contact your system administrator.  
Check if the LAN port is active or  
inactive. Press the Menu key, and  
then select Status > Network >  
Ethernet. From the Ethernet page,  
scroll to the LAN port field and verify  
that it is active.  
•
Contact your system administrator.  
6 - 3  
 
User Guide for the SoundPoint IP 670 Desktop Phone  
Audio  
Symptom  
Problem  
Corrective Action  
There is no audio on the  
headset.  
The connections are not correct.  
Do one of the following:  
•
•
Ensure the headset is plugged into the  
jack marked Headset at the rear of the  
phone.  
Ensure the headset amplifier (if  
present) is turned on and/or the  
volume is correctly adjusted. If the  
amplifier uses batteries, check that  
they are fully charged.  
You are using a headset and the  
people you call hear echo.  
There may be an issue with the  
echo cancellation feature of your  
headset.  
Do the following:  
•
Press the Menu key, then select  
Settings > Basic > Preferences >  
Headset > Echo Cancellation.  
Using the arrow keys, select Enabled,  
and then press the Select soft key.  
•
Contact your system administrator.  
Calling  
Symptom  
Problem  
Corrective Action  
There is no dial tone.  
Power is not correctly applied to  
the SoundPoint IP 670 phone.  
Do one of the following:  
•
•
Check that the screen is illuminated.  
Make sure the LAN cable is inserted  
properly at the back of the phone (try  
unplugging and re-inserting the  
cable).  
•
If using in-line powering, have your  
system administrator check that the  
switch is supplying power to the  
phone.  
Dial tone is not present on one of  
the audio modes.  
Do one of the following:  
•
Switch between Handset, Headset (if  
present) or Hands-Free  
Speakerphone to see if the dial tone is  
present for one of audio modes.  
•
If the dial tone exists on another audio  
mode, connect a different handset or  
headset to isolate the problem.  
The phone is not registered.  
Contact your system administrator.  
6 - 4  
   
Troubleshooting Your Phone  
Symptom  
Problem  
Corrective Action  
Do one of the following:  
The phone does not ring.  
Ring volume is low.  
•
Adjust the ringing level from the front  
panel using the volume up/down keys.  
•
Check the Alerting Destination from  
Menu > Basic > Settings >  
Preferences > Audible Ringer.  
Outbound or inbound calling is  
unsuccessful.  
Do one of the following:  
•
Place a call to the phone under  
investigation. Check that the screen  
indicates incoming call information.  
•
Lift the handset. Ensure the dial tone  
is present and place a call to another  
extension or number. Check that the  
screen changes in response.  
The ringer is in silent mode.  
Do one of the following:  
•
Change the Ring Tone from Menu >  
Settings > Basic > Ring Type.  
“Service Unavailable” appears  
on the screen.  
The phone, call server,  
Contact your system administrator.  
configuration, or organization  
settings do not support the  
feature you are trying to access.  
The line icon shows an  
unregistered line icon.  
The phone line is unregistered.  
Contact your system administrator.  
6 - 5  
User Guide for the SoundPoint IP 670 Desktop Phone  
Displays  
Symptom  
Problem  
Corrective Action  
There is no display.  
Power is not correctly applied to  
the SoundPoint IP 670 phone or  
the SoundPoint IP Color  
Do one of the following:  
The display is incorrect.  
The display has bad contrast.  
•
•
Check that the screen is illuminated.  
Make sure the LAN cable is inserted  
properly at the back of the phone.  
Expansion Module.  
The expansion module is not  
working.  
•
•
If using Power over Ethernet (PoE),  
have your system administrator check  
the PoE switch, and that EM power is  
enabled in the Network Configuration  
menu (if using an expansion module).  
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
The contrast needs adjustment.  
Do one of the following:  
•
•
•
Refer to Changing the Display  
Contrast on page 5-2.  
Restart the phone to obtain a default  
level of contrast.  
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
Outbound or inbound calling is  
unsuccessful.  
Do one of the following:  
•
Place a call to the phone under  
investigation. Check that the screen  
indicates incoming call information.  
•
Lift the handset. Ensure the dial tone  
is present and place a call to another  
extension or number. Check that the  
screen changes in response.  
•
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
The display flickers.  
A certain type of older  
Do one of the following:  
fluorescent lighting causes the  
display to appear to flicker.  
•
•
•
Move the SoundPoint IP 670 SIP  
phone away from the lights.  
Replace the lights in your work  
environment.  
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
6 - 6  
 
Troubleshooting Your Phone  
Productivity Suite  
Symptom  
Problem  
Corrective Action  
You are trying to access one of  
the following features, but it is not  
available on your phone:  
The license is not installed on  
your phone or it has expired.  
Do the following:  
•
Press the Menu key, then select  
Status > Licenses.  
•
•
Corporate Directory  
•
Using the arrow keys, verify that the  
features that you want to use has a  
valid license.  
Recording and Playback of  
Audio Calls  
•
Managing Conferences  
•
Contact your system administrator.  
Testing Phone Hardware  
Your system administrator may ask you to access a diagnostics menu on your  
phone to test your phone hardware. From the diagnostics menu, you can test  
your phone’s microphones, speaker, handset, third-party headset (if present),  
keypad mappings, and color LCD display. See your system administrator for  
instructions on how to perform these tests.  
To test your phone hardware:  
>> Press  
, and then select Status > Diagnostics > Test Hardware  
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.  
6 - 7  
   
User Guide for the SoundPoint IP 670 Desktop Phone  
6 - 8  
Regulatory Notices  
Service Agreements  
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your  
product.  
Governing Law  
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and  
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on  
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited  
Warranty and Limitation of Liability.  
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this  
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language  
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to  
remove) any product identification, copyright or other notices.  
Limitations of Liability  
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING  
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF  
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR  
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,  
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH  
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE  
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.  
Safety Notices - 1  
 
User Guide SoundPoint IP  
Polycom Limited Warranty and Limitation Liability  
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from  
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from  
Polycom or its authorized reseller.  
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective  
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the  
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the  
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.  
Replacement products or parts may be new or reconditioned.  
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the  
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid  
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that  
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the  
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s  
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of  
loss or damage until the item is delivered to Customer.  
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug  
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.  
Exclusions  
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or  
malfunction in the product does not exist or results from:  
• Failure to follow Polycom’s installation, operation, or maintenance instructions.  
• Unauthorized product modification or alteration.  
• Unauthorized use of common carrier communication services accessed through the product.  
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or  
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY  
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING  
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,  
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR  
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR  
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND  
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR  
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE  
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.  
Safety Notices - 2  
Safety Notices  
Safety and Compliance  
Part 15 FCC Rules  
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interferences received, including interference that may cause undesired operation.  
Class B Digital Device or Peripheral  
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the  
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used  
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off and on, the user  
is encouraged to try to correct the interference by one or more of the following measures:  
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
4. Consult the dealer or an experience radio/TV technician for help.  
Modifications  
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly  
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be  
used on a coin service or party line.  
Installation Instructions  
Installation must be performed in accordance with all relevant national wiring rules.  
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.  
When using PoE (Power over Ethernet), the equipment is to be connected only to PoE networks without  
connections to the outside plant.  
Plugs Acts as Disconnect Device  
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be  
readily accessible.  
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être  
facilement accessible.  
Industry Canada (IC)  
This Class [B] digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.  
Safety Notices - 3  
User Guide SoundPoint IP  
Safety and Compliance (continued)  
CE and VCCI Mark  
This SoundPoint IP 670 SIP is marked with the CE mark. This mark indicates compliance with EC Directory  
1995/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough,  
Berkshire, SL1 4DX, UK.  
WARNING Electrical Safety  
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network  
(TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both  
use RJ-45 connectors. Use caution when connecting cables.  
This product is rated 48Vdc, 0.375A. When used with the optional external power supply, the power supply shall be  
a Listed power supply with a LPS output, rated 48V, min. 0.375A.  
Russian Compliance - SoundPoint IP 670  
Ministry of Information Technologies & Communication of the Russian Federation – Declaration of  
Conformity. DoC # СПД‐5207. Expiry 26 May 2014.  
Operating Ambient Temperatures  
Operating temperature: +32 to 104°F (0 to 40°C)  
Relative humidity: 5% to 95%, noncondensing  
Storage temperature: -40 to +160°F (-40 to +70°C)  
Australia  
Warning: This equipment will not operate when mains power fails.  
Hearing Aid Compatibility (HAC)  
This product is hearing aid compatible.  
Waste Electrical and Electronic Equipment (WEEE)  
All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie  
bin symbol which advises customers not to recycle electronic products in the domestic waste stream  
but to recycle them safely as e-waste.  
Restriction of Hazardous Substances Directive (RoHS)  
All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be  
obtained from [email protected].  
Safety Notices - 4  
Safety Notices  
Safety and Compliance (continued)  
Polycom Take Back  
In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business  
users. Detailed information is available at  
http://www.polycom.eu/documents/company/about_us/producer_responsibility_statement.pdf.  
New Zealand Telepermit  
Polycom SoundPoint IP670 VoIP Telephone PTC 220/08/063  
PTC General Warning  
1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the  
item complies with minimum conditions for connection to its network. It indicates no endorsement of the  
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item  
will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor  
does it imply that any product is compatible with all of Telecom's network services.  
The Use of IP Networks through the PSTN  
2. Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and  
addressed. Telecom Access Standards recommends that suppliers, designers and installers using this  
technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The  
overall aim is to minimise delay, distortion and other transmission impairments, particularly for those calls  
involving cellular and international networks, which already suffer extensive delay.  
The Use of Voice Compression through the PSTN  
3. Because of the extensive delay already experienced when calling cellular and international networks, some of  
which is already caused by their use of voice compression technologies. Telecom Access Standards will only  
approve G711 voice technology for use on the PSTN. G711 is an ‘Instantaneous Speech encoding Technique’  
whereas G729 and all its variants are considered ‘Near Instantaneous’ introducing additional delay into the  
speech signal.  
Echo Cancellation  
4. Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable  
where CPE return loss is maintained within Telepermit limits. However, those private networks making use of  
Voice over IP technology are required to provide echo cancellation for all voice calls. The combined effect of  
audio / VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be  
required.  
Modification of this Polycom SoundPoint IP670 VoIP Telephone for the New Zealand Network  
5. All samples of Polycom SoundPoint IP670 VoIP Telephones connected to the Telecom network shall be  
equipped with the following software batch Rev 3.0.2.0917. Equipped with this software batch the IP telephone  
is known to comply with the New Zealand speech transmission plan.  
Korean Compliance  
Safety Notices - 5  
User Guide SoundPoint IP  
Safety Notices - 6  
®
End-User License Agreement for Polycom Software  
This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual  
or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe,  
the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by  
Polycom, Inc. in the rest of the world (collectively, “Polycom”). The Software Product includes the  
computer software included herewith and may include associated media, printed materials and online or  
electronic documentation (“Software Product”). By clicking ‘I agree’ or by installing, copying, or otherwise  
using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to  
the terms of this Agreement, do not install or use the Software Product, and return it to your place of  
purchase for a full refund.  
The Software Product is protected by copyright laws and international copyright treaties, as well as other  
intellectual property laws and treaties. The Software Product is licensed (not sold) to you, and its use is  
subject to the terms of this Agreement.  
1. GRANT OF LICENSE.  
Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the  
Software Product included with the Polycom product that incorporates or uses the Software Product (the  
“Product”). You may use the Software Product only in connection with the use of the Product. You are not  
permitted to lease, rent, distribute or sublicense the Software Product or to use the Software Product in a  
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in  
the human readable code of the Software Product (source code). Except as provided below, this License  
Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other  
rights in respect to the Software Product.  
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.  
2.1 Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse  
engineer, decompile, or disassemble the Software Product, except and only to the extent that such activity  
is expressly permitted by applicable law notwithstanding this limitation. The Software Product is licensed  
as a single product. Its component parts may not be separated for use on more than one Product.  
2.2 Backup. Except as expressly provided for under this Agreement, you may not copy the Software  
Product, except, however, you may keep one copy of the Software Product and, if applicable, one copy of  
any previous version for back-up purposes, only to be used in the event of failure of the original. All  
copies of the Software Product must be marked with the proprietary notices provided on the original  
Software Product. You may not reproduce the supporting documentation accompanying the Software  
Product.  
2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product.  
2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software  
Product or the supporting documentation.  
2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement provided  
you retain no copies, you transfer all of the Software Product (including all component parts, the media,  
any printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity),  
and any recipient agrees to the terms of this Agreement. If the Software Product is an upgrade, any  
transfer must include all prior versions of the Software Product. However, if the Software Product is  
marked “Not for Resale” or “NFR,” you may not resell it or otherwise transfer it for value.  
 
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any  
images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software  
Product), the accompanying printed materials, and any copies of the Software Product are owned by  
Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty  
provisions. Title, ownership rights, and intellectual property rights in the Software Product shall remain In  
Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is  
the property of such content owner and may be protected by applicable law. This Agreement gives you no  
rights in such content.  
2.7 Confidentiality. The Software Product contains valuable proprietary information and trade secrets  
of Polycom and its suppliers and you shall protect the confidentiality of, and avoid disclosure and  
unauthorized use of, the Software Product.  
2.8 Dual-Media Software. You may receive the Software Product in more than one medium.  
Regardless of the type or size of medium you receive, you may use only one medium that is appropriate  
for your single Product. You may not use or install the other medium on another Product.  
2.9 Reservation. Polycom reserves all rights in the Software Product not expressly granted to you in this  
Agreement.  
3. SUPPORT SERVICES.  
Polycom may provide you with support services related to the Software Product (“Support Services”). Use  
of Support Services is governed by the Polycom policies and programs described in the  
Polycom-provided materials. Any supplemental software code provided to you as part of the Support  
Services is considered part of the Software Product and is subject to the terms and conditions of this  
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,  
Polycom may use such information for its business purposes, including for product support and  
development. Polycom will not utilize such technical information in a form that personally identifies you.  
4. TERMINATION.  
Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with  
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the  
Software Product and all of its component parts. You may terminate this Agreement at any time by  
destroying the Software Product and all of its component parts.  
5. UPGRADES.  
If the Software Product is labeled as an upgrade, you must be properly licensed to use the software  
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software  
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your  
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with  
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software  
programs that you licensed as a single product, the Software Product may be used and transferred only as  
part of that single Software Product package and may not be separated for use on more than one Product.  
6. WARRANTY AND WARRANTY EXCLUSIONS.  
6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in  
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by  
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable  
written materials provided to you by Polycom, and Polycom support engineers will make commercially  
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software  
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.  
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to  
refund the purchase price paid by you for any defective software product which is returned to Polycom  
with a copy of your receipt, or to replace any defective media with software which substantially conforms  
to applicable Polycom published specifications. Any replacement Software Product will be warranted for  
the remainder of the original warranty period or thirty (30) days, whichever is longer.  
6.2 Warranties Exclusive. If this Software Product does not operate as warranted above, your sole  
remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at  
Polycom’s option. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND  
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES, TERMS OR  
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY  
OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY,  
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.  
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY  
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE  
OF THIS SOFTWARE PRODUCT.  
POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION  
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES  
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER  
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT, OR ANY  
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,  
LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.  
7. LIMITATION OF LIABILITY.  
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM  
OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL  
DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF  
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY  
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE  
PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF  
POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE,  
POLYCOM’S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT  
ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U.S. $5.00; PROVIDED, HOWEVER, IF  
YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT, POLYCOM’S ENTIRE  
LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT  
AGREEMENT.  
8. DISCLAIMER.  
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the  
limitation of incidental or consequential damages for certain products supplied to consumers, or the  
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their  
application to you When the implied warranties are not allowed to be excluded in their entirety, they will  
be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights  
which may vary defending on local law.  
9. EXPORT CONTROLS.  
The Software Product may not be downloaded or otherwise exported or re-exported (i) into (or to a  
national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other country to which the U.S. has  
embargoed goods; or (ii) to anyone on the U.S Treasury Department’s List of Specially Designated  
Nationals or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using this  
Software Product, you are agreeing to the foregoing and you are representing and warranting that you are  
not located in, under the control of, or a national or resident of any such country or on any such list. If you  
obtained this Software Product outside of the United States, you are also agreeing that you will not export  
or re-export it in violation of the laws of the country in which it was obtained.  
10. MISCELLANEOUS.  
10.1 Governing Law. This Agreement shall be governed by the laws of the State of California, as such  
laws are applied to agreements entered into and to be performed entirely within California between  
California residents, and by the laws of the United States. The United Nations Convention on Contracts for  
the International Sale of Goods (1980) is hereby excluded in its entirety from application to this  
Agreement.  
10.2 General. This Agreement represents the complete agreement concerning this license and may  
amended only by a writing executed by both parties. If any provision of this Agreement is held to be  
unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.  
10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom  
for any reason, please contact the Polycom office serving your country.  
10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom  
pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting  
of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such  
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212  
or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and  
Commercial Computer Software Documentation are licensed to United States Government end users (1)  
only as Commercial Items and (2) with only those rights as are granted to all other users pursuant to the  
terms of this Agreement.  
www.polycom.com  
Corporate Headquarters:  
6001 America Center Drive, San Jose, CA 95164,  
USA  
Phone: 925.924.6000  

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