TELEPHONE USER GUIDE
Draft
About This Guide 5
Intended Audience 6
Conventions 6
Contacting Mitel Networks™ 7
Introduction 9
Overview 10
Summary of Features 10
Before You Begin 12
Using the Tutorial 12
Accessing Your Mailbox 13
Making a Message 17
Listening to Unread Messages 18
Listening to Read Messages 19
Answering a Message 23
Discarding a Message 24
Forwarding a Message 24
Forwarding a Message with a Comment 24
Forwarding a Message without a Comment 25
6510 UM Telephone User Guide
3
User Options Menu 28
Changing a Greeting 28
Changing a Distribution List 30
Changing Your Name 31
Changing Your Passcode 31
4
6510 UM Telephone User Guide
About This Guide
Document Overview on page 6
Intended Audience on page 6
Conventions on page 6
Contacting Mitel Netw orks on page 7
6510 UM Telephone User Guide
5
About This Guide
Document Overview
This guide provides detailed instructions on using the Mitel Networks™
6510 Unified Messaging (UM) software on your telephone.
Note: The information in this document is draft content only. All content will be
updated in the next release of this document.
Intended Audience
This guide is intended for anyone responsible for using the 6510 Unified Messaging
software on the telephone.
Conventions
The following conventions are used throughout this guide:
Note: Contains additional information about the task you are
performing.
Hint: Contains an alternative method of performing the task or
offers a solution if you run into a problem.
Caution: Information that alerts you to potential loss of data or
potential damage to an application, system, or device.
Warning: Information that alerts you to potential personal injury.
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6510 UM Telephone User Guide
About This Guide
Contacting Mitel Networks
Contact us by mail at:
Mitel Networks Corporation
350 Legget Drive
Ottawa, ON K2K 2W7
Contact us by phone:
Tel: 613-592-2122
Fax: 613-592-4784
Contact us on the Web:
6510 UM Telephone User Guide
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About This Guide
8
6510 UM Telephone User Guide
Introduction
In This Chapter . . .
Overview on page 10
Summary of Features on page 10
6510 UM Telephone User Guide
9
Introduction
Overview
The 6510 Unified Messaging server simplifies the way you handle your messages.
Think of it as your own personal receptionist. Depending on the configuration of
your system, the 6510 UM can take your calls when you do not want to be
disturbed, record messages from callers when you are unavailable, and screen your
calls.
The automated attendant answers incoming calls and transfers them to extensions.
A variety of options include directing calls to a cover extension, blocking calls,
screening calls, or paging via intercom.
Summary of Features
With the 6510 UM System, you can:
• Block, screen, and forward calls to other extensions
• Announce calls to your extension before they are transferred
• Announce calls over the intercom system
• Send a single message to multiple users
• Create an unlimited number of personal distribution lists
• Label messages as urgent or certified
• Save or delete messages
• Control message playback (pause, rewind, fast-forward, and skip messages)
• Be notified of messages through a message light, beeper, or another phone in
your office, home, or car
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6510 UM Telephone User Guide
CHAPTER 1
Accessing Your Mailbox
Overview on page 12
Before You Begin on page 12
Using the Tutorial on page 12
Accessing Your Mailbox on page 13
6510 UM Telephone User Guide
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Accessing Your Mailbox
Overview
All 6510 UM features are available by using a telephone keypad. If you are already
familiar with the 6510 UM system, you can skip the voice prompts.
Before You Begin
Before you can use the 6510 UM system, you need to obtain the following
information from your Supervisor:
• Internal extension to access the 6510 UM system
• Telephone number to access 6510 UM from outside of the office
• Your mailbox number (this is normally the same number as your
extension)
• Your mailbox password (the default password is 1111)
• A list of other system users
Using the Tutorial
The first time you access your mailbox, 6510 UM initializes a personal tutorial that
guides you through the initialization of your mailbox. Dial the 6510 UM system,
press #, enter your mailbox number, and follow the instructions.
Note: Listen to the prompts carefully. Depending on the
configuration of your system, you may not have to press # or
enter your mailbox number to access the tutorial.
The tutorial is divided into three sections:
• Password: This tutorial guides you through the password initializa-
tion process.
Note: The initial, default password is 1111. It must be changed to
ensure privacy.
• Personal Greetings: This tutorial describes the different personal
greetings and when each is played, and plays a sample of each greet-
ing. You are asked to record each personal greeting. You can change
your greetings at any time.
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6510 UM Telephone User Guide
Accessing Your Mailbox
Note: The Personal Greetings also includes the “Gone Home”
greetings.
• Name Recording: This tutorial guides you through the recording of
your name. This is the prompt that 6510 UM uses to identify you to
outside callers and internal users who send you messages.
Accessing Your Mailbox
A mailbox is a compartment in the system that stores messages and allows you to
customize how your calls and messages are handled.
Note: You may not have to go through these steps if you call 6510
UM from inside your company and your telephone system
offers voice messaging integration.
ꢀ To access your mailbox:
1. Dial the 6510 UM system.
To access 6510 UM as a user, call it just as you would call anyone else in
your company with a telephone extension number. Your Supervisor can
tell you the extension number for 6510 UM.
Dial this extension when you want to call 6510 UM from inside your
company’s facilities.
You can also call 6510 UM from outside your company’s facilities by
dialing your company’s automated attendant. Your Supervisor can also
give you this number.
2. Press # when the system answers. The system prompts you to enter
your mailbox number.
3. Enter your mailbox number. The mailbox number is what other
users enter to reach you or leave you a message in your mailbox.
Your Supervisor should already have a mailbox number reserved
for you.
4. The system prompts you to enter your password.
5. Enter your password.
6. Until you change it, your password is 1111. You are prompted for
your password each time you access your mailbox from outside
your office.
6510 UM Telephone User Guide
13
Accessing Your Mailbox
Hint: To keep your mailbox secure, immediately change it from 1111
and make sure that you are the only individual who knows the
password.
7. 6510 UM places you in the Main Menu, and tells you the number
of Unread and Read messages that you have in your mailbox.
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6510 UM Telephone User Guide
CHAPTER 2
Main Menu
Main Menu Options on page 16
Making a Message on page 17
Listening to Unread Messages on page 18
Listening to Read Messages on page 19
6510 UM Telephone User Guide
Main Menu
Main Menu Options
The Main Menu is your starting point for accessing and customizing your folders to
operate specifically to your needs. You must first log in to the system before you are
able to reach the Main Menu.
The Main Menu allows you to hear how many Unread and Read messages you
have. The following options are available from the Main Menu:
Note: The options can be accessed by pressing the corresponding
command number or letter. The tables below indicate the
keypad number to press to access the command, and include the
corresponding command letter in brackets.
Option
Name
Function
6 (letter M Make a Message
on keypad)
This option allows you to record
and send a message to a user (or
list of users). You can review and
re-record or add to the message
before sending it. You can also
cancel the message that you
recorded. Messages can be classi-
fied as standard, certified, or
urgent before sending.
7 (letter P Play Voice, E-mail Messages
on keypad)
This option sends you to the Mes-
sage Menu and allows you to play
your New and Read messages.
8 (letter U User Options
on keypad)
This option sends you to the User
Options Menu. From this menu,
you can record personal greetings,
define distribution lists, and set a
new password.
0
#
Return to the Automated Attendant
Dial an extension
Returns you to the automated
attendant.
Allows you to dial an extension
number.
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6510 UM Telephone User Guide
Main Menu
Making a Message
You can send a single message to individual users or to a list of users using a
distribution list.
ꢀ To send a message:
1. In the Main Menu, press 6 (letter M on the keypad). The system
prompts you to enter the recipient’s mailbox number.
2. Enter the destination mailbox number. You can send a single
message to multiple users, distribution lists, or AMIS/VPIM
network sites. Depending on the destination, the message is
addressed differently.
• User - Enter the destination mailbox when prompted.
• Distribution List - Press *, followed by the distribution list number.
• AMIS Network Site - Enter the remote destination mailbox, and then *,
followed by the AMIS/VPIM site number.
The system speaks the destination information and prompts you to
record a message.
3. Record your message and then press #.
4. After recording the message, you are prompted with the
following options:
Key
Function
2 (A)
Append to recorded message (allows you
to add on to the current message)
3 (D)
4 (G)
6 (M)
7 (R)
9 (X)
Discard and re-record message
Send to menu
Message Addressing Options
Review Message
Send Message
5. Press 9 (letter X on the keypad) to send the message. The system
confirms that the message has been sent.
6510 UM Telephone User Guide
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Main Menu
Listening to Unread Messages
You can listen to all of the Unread messages in your Inbox.
ꢀ To listen to unread messages:
1. In the Main Menu, press 7 (letter P on the keypad). You will be
prompted by the following options:
Note: You are only prompted if there are both unread and read
messages.
Key
1
Function
listen to unread messages
listen to read messages
listen to all messages
2
9
2. Press 1 to listen to Unread messages. The unread messages will
play. After listening to each message, you are prompted by the
following options:
Key
Function
2 (A) Answer message
3 (D) Discard message
4 (G) Give message to another user
5 (K)
Keep the current message
6 (M) Make a new message
7 (P)
9 (X)
Play the current message again
Return to main menu
Note : The filter must be activated in your mailbox by the system
administrator. This applies to this function menu appearing
throughout this guide.
Note : The filter feature can be configured in the Customize Mailbox
section of the 6510 UM Administrator, allowing you to specify
what type of messages are available for listening (e-mail, fax or
voice message). Information on specifying this feature can be
found in Appendix E of the 6510 Unified Messaging Server
Configuration Guide.
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6510 UM Telephone User Guide
Main Menu
Listening to Read Messages
You can listen to all of the Read messages in your Inbox.
ꢀ To listen to read messages:
1. In the Main Menu, press 7 (letter P on the keypad). You will be
prompted by the following options:
Note: You are only prompted if there are both unread and read
messages.
Key
1
Function
listen to unread messages
listen to read messages
listen to all messages
2
9
2. Press 2 to listen to Read messages.
3. The messages will play. After listening to each message, you are
prompted by the following options:
Key
Function
2 (A) Answer message
3 (D) Discard message
4 (G) Give message to another user
5 (K)
Keep the current message
6 (M) Make a new message
7 (P)
9 (X)
Play the current message again
Return to main menu
Note : The filter must be activated in your mailbox by the system
administrator.
6510 UM Telephone User Guide
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Main Menu
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6510 UM Telephone User Guide
CHAPTER 3
Message Menu
Message Menu Options on page 22
Answ ering a Message on page 23
Discarding a Message on page 24
Forw arding a Message on page 24
6510 UM Telephone User Guide
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Message Menu
Message Menu Options
When you press 7 (letter P on the keypad) in the Main Menu, you are brought to
the message menu to listen to unread and read messages.
After pressing 1 (for Unread messages), 2 (for Read messages), or 3 (for All
messages), you can listen to the selected messages.
The following options from the Message Menu, are available for each message:
Note: The options can be accessed by pressing the corresponding com-
mand number or letter. The tables below indicate the keypad number to
press to access the command, and include the corresponding command
letter in brackets.
Key
Function
Details
2 (A) Answer message
Replies to the message that you have
just listened to
3 (D) Discard message
Deletes the current message perma-
nently
4 (G) Give message to another user Forwards a copy of the message to
another user (or list of users) with or
without comments
5 (K)
Keep the current message
Saves the message
6 (M) Make a new message
Allows you to send a new message
Replays the message
7 (P)
9 (X)
Play the current message
again
Return to the main menu
Returns you to the main menu
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6510 UM Telephone User Guide
Message Menu
Answering a Message
You can reply to a message that was sent to your mailbox by a user on the 6510
UM system.
Note: You cannot reply to a message from an outside caller.
ꢀ To answer a message:
1. After listening to a message, press 2 (letter A on the keypad). The
system prompts you to record your message.
2. Record your message and then press #. The system prompts you
with the following options:
Key
Function
2 (A) Append to recorded message (adds another
message to the recorded message)
3 (D) Discard and re-record message
6 (M) Message Addressing Options
7 (R)
9 (X)
Review message
Send message
3. Press 9 (letter X on the keypad) to send the message. The system
will confirm that the message has been sent.
6510 UM Telephone User Guide
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Message Menu
Discarding a Message
ꢀ To discard a message:
1. After listening to a message, press 3 (letter D on the keypad). The
system confirms that the message has been deleted.
Forwarding a Message
You can forward a copy of a message to another user or list of users, either with a
comment or without one.
Forwarding a Message with a Comment
A forwarded message can include a separate message (known as a comment). The
message is heard by the recipients before the forwarded message is played.
ꢀ To forward a message:
1. After listening to a message, press 4 (letter G on the keypad) to
forward the message. The system prompts you to enter the
destination extension number.
2. Enter the destination number. The system speaks the recipient’s
name if it has been recorded. Otherwise, it speaks the extension
number.
Note: To forward to a distribution list, press * followed by your list
number.
3. Press 1 to forward the message with a comment.
4. Record the comment, and then press #. The system prompts you
with the following options:
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6510 UM Telephone User Guide
Message Menu
Key
Function
2 (A) Append to recorded message (adds another
message to the recorded message)
3 (D) Discard and re-record message
6 (M) Message Addressing Options
7 (R)
9 (X)
Review message
Send message
5. Press 9 (letter X on the keypad) to send the message. The system
prompts you to enter the next recipient’s mailbox number (if
applicable).
6. Enter the destination number of the next recipient and then press
9 (letter X on the keypad) to send. If you do not forward to
another extension or if you are finished, press # to bring you back
to the original message.
Forwarding a Message without a Comment
You can forward a copy of a message to another user or a list of users without a
comment.
ꢀ To forward the message:
1. After listening to a message, press 4 (letter G on the keypad) to
forward the message. The system prompts you to enter the
destination extension number.
2. Enter the destination number. The system speaks the recipient’s
name if it has been recorded. Otherwise, it speaks the extension
number.
Note: To forward to a distribution list, press * followed by your list
number.
6510 UM Telephone User Guide
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Message Menu
3. Press 2 to forward the message without a comment. The system
prompts you to enter the next recipient’s mailbox number (if
applicable).
4. Enter the destination number of the next recipient and then press
9 (letter X on the keypad) to send. If you do not forward to
another extension or if you are finished, press # to bring you back
to the original message.
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6510 UM Telephone User Guide
CHAPTER 4
User Options Menu
Changing a Greeting on page 28
Changing a Distribution List on page 30
Changing Your Name on page 31
Changing Your Passcode on page 31
6510 UM Telephone User Guide
27
Mailbox Options Menu
User Options Menu
When you press 8 (letter U on the keypad) from the Main Menu, the system places
you in the User Options Menu.
Enter one of the following options:
Note: The options can be accessed by pressing the corresponding com-
mand number or letter. The tables below indicate the keypad number to
press to access the command, and include the corresponding command
letter in brackets.
Key
Function
4 (G)
5 (L)
6 (N)
7 (P)
9 (X)
Change greeting
Change a distribution list
Change your name
Change your passcode
Exit User Options menu
Changing a Greeting
The Change Greeting option allows you to record personal and active greetings.
While in the User Options Menu, press 4 (letter G on the keypad). The system
prompts you with the following options:
Key
Function
2 (C)
3 (E)
8 (T)
9 (X)
Change your conditional personal greetings
Enable your primary or conditional greetings
Change your primary personal greetings
Return to main menu
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6510 UM Telephone User Guide
Mailbox Options Menu
ꢀ To change your conditional personal greetings:
1. In the Change Greeting menu, press 2. The system prompts you
with the following options:
Key
2 (B)
3 (F)
4 (G)
5 (L)
6 (N)
8 (V)
9 (X)
0
Function
Change your busy greeting
Change your call forward greeting
Change your gone home greeting
Change your lunch greeting
Change your no answer greeting
Change your vacation greeting
Return to the previous menu
Change your out of town greeting
2. Select the key that corresponds to the greeting that you wish to
change.
3. Follow the voice prompts to change the greeting.
ꢀ To enable your primary or conditional greetings:
1. Press 3 (letter E on the keypad) to enter the enable greetings
menu.
2. Follow the voice prompts to enable either your primary or one of
your conditional greetings.
ꢀ To change your primary personal greetings:
1. Press 8 (letter T on the keypad) to re-record your primary personal
greetings.
2. Follow the voice prompts to re-record a selected personal
greeting.
6510 UM Telephone User Guide
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Mailbox Options Menu
Changing a Distribution List
ꢀ To change a distribution list:
1. In the User Options Menu, press 5 (letter L on the keypad).
2. Enter the number of the distribution list.
The system prompts you with the following options:
Key
Function
2 (A)
3 (D)
6 (N)
7 (R)
9 (X)
Add distribution list member
Delete distribution list member
Record distribution list name
Review distribution list members
Return to main menu
3. Press 2 (letter A on the keypad) to add members to the list. Enter
the numbers or names of the users you wish to add to the
distribution list.
4. Press 3 (letter D on the keypad) to delete members from the list.
Enter the numbers or names of the users you wish to delete from
the distribution list.
5. Press 6 (letter N on the keypad) to record a name for the
distribution list. The system will play this name each time you
address messages to this distribution list.
6. Press 7 (letter R on the keypad) to play back the list of members
for this distribution list.
7. Press 9 (letter X on the keypad) to return to the main menu.
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6510 UM Telephone User Guide
Mailbox Options Menu
Changing Your Name
ꢀ To record name prompt:
1. In the User Options Menu, press 6 (letter N on the keypad).
2. Press 2 to record prompt.
3. Record prompt and then press #.
4. Press 1 to accept, 2 to re-record, 3 to delete, or 4 to review the
prompt.
5. Press 1 to accept the recorded prompt.
Changing Your Passcode
ꢀ To set a new passcode:
1. In the User Options Menu, press 7 (letter P on the keypad).
2. Enter the new passcode and then press #.
3. Re-enter the new passcode for confirmation, and then press #. The
system will notify you that the new passcode will be active the
next time you log in over the telephone.
6510 UM Telephone User Guide
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Mailbox Options Menu
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6510 UM Telephone User Guide
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